Used Cars for Sale at Russ Darrow Kia of Wauwatosa in Milwaukee, WI

Christopher Wall

Sep 9, 2021

The service department at Russ Darrow Kia in Wauwatosa were awesome. They did a great job on the service they provided for our Kia. It is rare to find a vehicle service team that is dedicated to their customers like that, who actually provide the highest quality service they can to the vehicle and owner. They shot it to us straight and there were no games or pushy staff. We will definitely keep them in mind for our next purchase!

Mike Feldmeier

Aug 17, 2021

I can't say I was displeased but possibly a bit confused with some mixed messages. Made this appointment over 2 weeks ago because it was the first appointment I could get. During the initial phone call they stated they were 2 weeks out on service so I took first time slot available at 10 a.m. 8/16/2021. At this time I asked if I could drop vehicle off early so I could get to work at 8. I was told there would be no problem. I arrived at 7:30 entered the service area explained that my appointment was at 10 but was told I could bring it early. Mind you there were no other cars in the service bay at the time. I got the feeling that this was frowned upon from response I received from the service agent. At this time I was told that they were extremely busy and that they may not get to my car until Wednesday. At this point I said apparently the appointment I made 2 weeks ago means nothing and again I was told we're extremely busy and we will call you when we get a chance to look at your car. As I left my parting words were it sure would have been nice if I was informed of this during initial phone call. All this aside I received a phone call at approximately 3:00 informing me my car was fixed and ready for pick up. Upon pick up the gentleman who waited on me actually took me out to my car and explained and showed me what caused the problem. So I was happy that it ended on the upswing considering it did not start off very well. I'm still a bit perplexed as to the runaround I was given in the morning. Thus the 4 stars had I been forced to wait till Wednesday it would have definitely been less then 3 stars.

Montana Hasan

Aug 11, 2021

Had an amazing group of staff helping my husband and I. Shout out to Rio, Josh(Magic) and Jerome for the incredible help and patience. We definitely appreciated the time they took with us. This is the second vehicle we have leased from this location in the past month and we will definitely work with them in the future.

Anna Harries

Aug 13, 2021

Very nice and knowledgeable reps. They made the environment comfortable. Mindy was my service rep and she was amazing and Kumasi was very helpful as well and had some really good tips for me since I’m thinking about trading my vehicle in, in the next 6-8 months

Kevin Wills

Jun 18, 2021

Mitchell and the team made the experience fast and easy. Everything was handled with professionalism and respect! I would definitely recommend Mitchell and the Russ Darrow team!