Used Cars for Sale at Russ Darrow Mazda of Madison in Madison, WI

urpugoan

Aug 10, 2016

Every time my partner and I come in to this Russ Darrow car dealership I really receive great service. Their approach puts you at ease during the negotiation and final purchase. I really personally would go back to this motor vehicle store yet again in the future. Based on what my wife and my spouse told them we were browsing for they found the terrific automobile for us.

dwmjrfcd77

Jul 18, 2016

The buying experience at Russ Darrow was pleasant and quick. This is the second car that I have leased from Russ Darrow It's nice to know there is a dealership out there who cares about their customers. I would highly recommend Russ Darow

ivqueen74

Jun 29, 2016

We came in today because my wife needed to trade her car in for something new. They made doing all of the paperwork relatively painless. Once again the Russ Darrow employees delivered a great deal on an excellent truck. I would definitely go to Russ Darrow again for my next vehicle.

wrsigol74

Jun 8, 2016

I am very happy with my experience at this Russ Darrow Dealership. I was very pleased and surprised with the selection they had. I personally had a great practical experience and will continue to recommend Russ Darrow. When I am in the market for a new car they are my first choice.

jrh1994

May 16, 2016

Today I bought my first car from this Russ Darrow dealership. Everyone I delt with at this Russ Darrow Dealership was very friendly. Once again the Russ Darrow staff delivered a fantastic deal on an car that is excellent. I felt very comfortable walking out of the dealership with the deal we got.

shy_virgo51

Apr 25, 2016

This was one of the most pleasant car buying experiences we have ever had. Our salesperson was very knowledgeable, and found exactly what I was looking for. Some of the best people and customer service I ever had. I can honestly say Russ Darrow exceeded all our expectation's.

kateakroid48

Apr 4, 2016

This was one of the most pleasant experiences we had buying a car. They answered all the question's I wanted to know about the vehicle I was interested in. When I am in the market for a new car they are my first choice! I would recommend this dealership to my friends and coworkers.

anapta1977

Mar 16, 2016

My valuable experience was very nice. All issues answered Cordially and Fully thanks a ton quite much for the perfect servicing. I had a very good adventure and will continue to recommend Russ Darrow The valuable adventure and kindness that I was given was another reason why I purchased from them.

Lamar

Mar 14, 2016

I was looking for a newer suv for my family it was such a pleasure dealing with all the members at the store. The mechanics that performed the work left the motor vehicle with no trace of the having been there. I feel like all of us got a very great cost.

jbrack

Mar 3, 2016

Excellent contact and follow up. Made an appointment but found another car - they were very helpful in all phases but I live 90 minutes from Madison and found a car closer to me. I had over 4 interactions with their group and every time they were courteous and polite. Never tried to push me just made sure that I was happy.

zippy97

Feb 25, 2016

The encounter I had with Russ Darrow was awesome they aided me find the superb, affordable, and safe ride, and the process was sleek and easy. Once once more the Russ Darrow group delivered a great deal for an superb deal. I will refer many people to this dealership

speedster771

Feb 9, 2016

This is the second sports car that I have leased from Russ Darrow the staff was very welcoming and kind I will be back for future purchases and will refer many friends. everyone else at Russ Darrow was knowledgeable and informed.

Aracelis

Dec 14, 2015

Got me a great price on an amazing, practically new car the staff was very welcoming and kind Our Salesperson was very helpful and knowledgeable about the car. I will be returning to Russ Darrow in the future

john

Jul 20, 2015

Every time I come in to Russ Darrow I receive great service. We are very pleased with our purchase I was happy with my experience with Russ Darrow This dealership provided great customer service. Based on what I told them I was looking for they found the perfect car for me!

sasu82

Jul 6, 2015

I had a terrible experience at this place. The only star is for my salesperson Abby, she was knowledgable, and helpful. I do wish she wouldn't have handed me over to the GM named Spencer. He was pushy, condescending, and made me feel uneasy about choosing this location. They had brought a barely used Mazda 3 from their Greenfield location to get me into the price range that I wanted. I arrived the next morning to see it and it was filthy, it had grease stains on the interior door and leather drivers seat, crumbs EVERYWHERE, and a chip in the paint on the drivers side door. Upon seeing this I asked for a discount in the price, and Spencer would not budge. I decided to walk away, and as I walked away I told Spencer that if he changed his mind about coming down on the price to call me and I would be interested. As I turned my back he says, "I won't." In my opinion this was the rudest I have EVER been treated when looking for a car, and I will never be back, and I will tell everyone I know the same. Shame on you Russ Darrow, Don Miller received my business instead and I was actually treated like a valued customer.

BadServiceRussDarrow

Jun 23, 2015

Illegal and unethical practices occurring by salesman Justin. After showing me the car types that I desired and answering all of my questions, he because angry and rude about my original decision to not purchase a car that very day but to instead have all my questions answered. My 4 year old asked why he was being mean. Agreed to give him another chance through is sales manager and went back to have my credit run and financing options openly discussed. After knowing my credit he refused to discuss interest rates used to calculate the monthly payments, refused to discuss warranty information and refused to disclose the cost of additional protections that he added to the calculations. These are illegal in Wisconsin to not disclose. He even refused to allow me to speak with the financial person about these questions. Justin stated that to disclose the interest rates and warranty information were "against company policy", which the sales manager, Matt, states was incorrect. Matt was helpful but these illegal actions mean that Justin and Russ Darrow Mazda can't be trusted. Employees directly reflect the business they are employed at. I suggest any other deal in Madison that sells Mazdas as they are more reputable and follow the laws without rudeness or anger.

alloyd1

May 5, 2015

First fail: Test DriveWent to RD several months ago to test drive a car. The sales rep could speak very little to the cars features. After driving the car, we asked for a sell sheet to compare the models and pricing. He said he would provide this electronically. He followed up in email several times to see if we wanted a car, but did not provide the information we had requested. We asked several more times, with no luck. All other dealerships we visited had a sell sheet for all their vehicles. For some reason, Russ Darrow does not.Second fail: Returning a leaseI made an appointment over the phone to return my Mazda lease at the end of its term. The gentleman on the phone told me exactly how the process would work, what paperwork I needed, and when to come in to meet with Joe. When I arrived with my car, I met Joe briefly, but he passed me off a sales rep who -after having a little side convo with Joe- came and told me that RD was not allowed to ground vehicles because they had not been a dealership for long enough (BS alert). They refused to take my car without even looking at the vehicle to consider purchasing it. The salesman was unsympathetic and careless, so my husband and I called later to speak to a manager. Joe pretended to be unaware of the mishap, and then, when put under pressure, made up another excuse about employee turnover causing some confusion on policies. They actually told us to go to Don Miller because we would be better served there.

Carshopper

May 3, 2015

in an effort to assist my parents purchase a new car, we started our day at Russ Darrow Mazda. Sales person Abby Fait met us and tried to assist us for about 15 minutes. She clearly did not know her inventory as she kept mixing up the features and packages amongst the vehicles, so it was to our advantage that she passed us onto a sales person named Will. We returned to Russ Darrow later that day to purchase a vehicle and while sitting at the desk to initiate the paperwork, I happened to glance down in a trash can. Sitting on top of the trash was a post-it note with my full name, phone number, and the drawing of a large xxxxx. I was told that "Abby does this all the time". So accolades to Will for his professionalism, but if you shop at Russ Darrow, I suggest you avoid working with Abby Fait and if you do....I highly suggest you use a fictitious name and do not give her your phone number. I have never seen such an lack of professionalism or experienced such an embarrassing assault on my character.

madisontom

Apr 30, 2015

Found a car online. Received a call from Russ Darrow internet specialist. Set up a time to test drive the car. Received verbal and written confirmation that the car was available. Arrive to test drive the car and it was in Milwaukee. Manager comes over to offer explanation but knows his people screwed up badly. Asks for another chance and when we find the right car, he'll take the fact that his folks royally screwed up into account in negotiating a price. Foolishly, we give them another chance. Identify a car that we are interested in after looking at two. We make an offer for $1500 less than internet price and first counter-offer is for $750 more than internet price! Manager comes over and in a show of generosity, offers to sell us the car at internet price. Explains that internet price was set too low and that they would be losing money.We leave, and won't be going back.

AA n T

Apr 22, 2015

We needed a new car and russ darrow had the one me and my wife researched. Going in, we met Rod in sales, who was super friendly, courteous and ready to work with us. The overall experience was probably the best I had at any dealership before after the purchase of 5 cars in other dealerships. They got us top dollar on our trade in and worked with the banks to get us the best deal. Even our kids enjoyed the experience. Will definitely buy from them again.

Timmy G

Apr 15, 2015

Great buying experience. Did not feel pressured and made buying a new car enjoyable.

Cindy D.

Apr 6, 2015

I had purchased a CX-9 in March 2014. I enjoyed the vehicle very much, however, thought I wanted to downsize to a CX-5. After driving one for the weekend (which I was able to take home,) I decided I wanted to stay with the CX-9. So, I was able to purchase a 2014 CX-9 with a lower interest rate loan. My salesperson was Rod Israeli. He was extremely knowledgeable and interesting to talk to. Thanks for a very favorable experience! P.S. I forgot some cd's in the former CX-9 and Rod mailed them to me the same day!

M. Abernathey

Mar 28, 2015

Matthew Borsecnik was awesome. The whole team was, really. They were ready when I got there. Had a smooth test drive, no pressure sales, and they got me a better deal on financing than I had already arranged through my bank (saving me A LOT of money). I couldn't have asked for a better experience. I know this sounds like I work at the dealership, but I don't. I just really had a good experience. I used Cars.com to find the car, and the folks at Russ Darrow Mazda of Madison to purchase it. I'm very happy!

C. Carlson

Mar 27, 2015

We wanted to test the difference between handling for the Mazda3 and the CX-5. The dealership was helpful and Stephen Rehdantz was fantastic. He worked just the way we needed him to, and he was a great guide in regards to the cars and the process. If you go to Russ Darrow, he's the first one to ask for first.

holdingmybreath

Mar 19, 2015

The absolute worst car buying experience of my life. Purchased a car and found several issues on my way home I called the salesman right away and was told to come in the following afternoon to have it looked at I called an hour before I left work and was told the service dept would stick around 15 min later to accomadate my schedule when I walked in and asked for service I was told they all left 2 hours early today. The following day I called and they said we don't want to touch that car take it to a Volkswagen dealer and have them call us to approve the bill. After a week without my car russ darrow never called me or the vw dealer back. It is now been a month of me calling daily and getting no response the only call I have gotten is from russ darrow finance dept asking why I cancled the down payment check I explained the situation was told I would hear back that day....Its been a week with no call back around thks dealer at all cost I will shout it from the roof to save anyone from such unprofessional business practice....I have also opened a claim with the BBB

Carol Theo

Feb 1, 2015

Abby Fait and the sales manager worked with us to get the package and payment we wanted. Great dealership overall!

gheebs

Jan 30, 2015

I received only one of the 2 keyless receivers that should have come with the car, and no actual key even in that. On 4th day locked in the trunk and with no back-up had to take advantage of emergency roadside assistance. Think that the second key should be standard

Jack & Sandy

Jan 15, 2015

My wife and I give high commendations to Matthew Borsecnik in making our recent purchase of a new Mazda6 a comfortable, rewarding experience. From our first walking in the door until the final purchase a few days later, he was attentive to our needs, made us feel comfortable, answered all our questions and was a wealth of knowledge about the features and functions of the car. He was as courteous and professional as anyone we have dealt with in our several decades of buying automobiles, and we never felt he was evading tough questions or demeaning competitors. We never felt he was using undue pressure to close the sale. His approach sold the Russ Darrow agency to us. We look forward to a long and satisfying relationship with the dealer.

ikyskinz

Jan 8, 2015

My entire experience from start to finish was stellar. Abby, was non confrontational, and very understanding. She asked lots of questions and made sure that the vehicles that we were looking at were what I wanted. She did not pressure or try to oversell me on anything. The finance manager that we worked with was very thorough and made sure that everything was correct before we signed anything. This car buying experience was unlike any other that I have had. I would strongly recommend this dealership and in particular Abby Fait.

Farfel

Oct 7, 2014

Sent to Darrow Mazda Milwaukee prior to filing. Darrow declined to comment.Darrow Mazda 11330 W Metro Auto Mall Milwaukee, WI 53211 414.973.3939 Mazda North American Operations7755 Irvine Center DriveIrvine, CA 92618-2922Innocent or intentional misrepresentationSirs: I twice came to your newest Milwaukee northside dealership, 9-29-14, 9-30-14, to shop and possibly buy a Mazda 3' and spoke with Andrew, Daniel and Carson, the general manager. While the dealership was new, [one mechanic in the whole service department] the tactics were old and slippery. I was ready to close when the numbers changed upward by thousands & I was told I had misunderstood the agreements and Carson took notes. I also took notes, had screen prints of invoices, offered prices from other dealers and at least one print from an Internet sales pricing which was close to all others on a red Mazda 3 GTi, hatchback ; I also looked at a blue reflex color but wanted to sleep on the choice, red or blue. I decided on a slightly more expensive red [$250 net extra for red paint].Before I drove to the dealership I called to confirm the closing and was told the higher by thousands number by sales staff. I then spoke to Carson who told me he takes notes in the color of the car wanted. I said I had notes, emails, invoices [from other dealers] and my worksheet completed in front of him along with the pricing. He disagreed, said I was wrong and decided to take a pass on my deal - after first declining to give me more for my trade-in.Carson called me back, our 3rd telephone exchange, to say the higher number was for the 's' package and he was mistaken. I was never interested in the 's' [ larger engine], never discussed the s pricing so I don't know how that entered into his notes. His quote for the red Mazda '3' GTi hatchback is not what we discussed nor reflected anywhere in my notes nor Carsons worksheet, in his handwriting; I have a copy and have it in my folder. All other discussions were based on the printed material I had with me. Carson used my net sales numbers on his offer "sheet" and I wrote it out in my notes, in front of Carson, labeled the numbers as to "red" or "blue" and the calculation of the net of my car and subtracted it from the agreed sale number, less an additional $1,500 down to achieve a mo pmt of $326. Carson remarked people put money down to get an even mo pmt number. Carsons number was $250 higher after first attempt a number thousands higher than what I openly discussed and agreed, noted, documented and supported by screen prints of the offers; by the invoice shown on my phone; email or postings from other dealers I brought to Darrow. Suffice it to say, I believe the misrepresentation was either innocent or intentional. I confirmed the deal with one of the other dealers after Carson twice declined to make the agreed deal. He is, of course, free to decline what he agreed to do and he did.I took delivery on my 2015 Mazda 3' from a different dealer and closed on an agreed price identical to Darrow except without numbers changing or unilateral revision of an agreement to numbers that were never discussed.If I accept poor customer service without objection, I deserve it. Beware of Russ Darrow, northside of Milwaukee, moving targets on closing numbers and agreements - new dealership, old tactics and slippery slopes. Jussssss my opinion, but were I yall, Id have a back-up dealership as did I.

hxpsdmg

Aug 13, 2014

Abbey was my dealer that I went to. She was very helpful. Many thanks to Abbey,Paul,Tom, Brian. You are awesome. Great experience! Thanks.

Jeff & Jan Nelson

Jul 4, 2014

Had a very pleasant buying experience at Russ Darrow Mazda of Madison, which surprised us somewhat because, generally, we hate the buying experience when it comes to the haggling over price. We have to say though, it was relatively painless this time around. Our salesperson was extremely friendly and more importantly, extremely knowledgeable and helpful. We also were pleased that it didn't turn out to be one of those high pressured sales experiences. The Mazda CX5 was the first car we test drove in our search and we mentioned that right off the bat and we mentioned what other vehicles we were looking at. Our salesperson let us know what to look for and expect from the other competitors without being derogatory, in fact, actually had good things to say about some of them. After test driving the other vehicles, although good vehicles in their own right, the Mazda seemed to fit our needs and desires the best. Interestingly enough is that our salesperson had anticipated correctly what we would feel about the other cars, good and bad. We were truly impressed. (If you're interested in the name of our salesperson, his name is Josh Eastmead. Ask for him whether you just want to look around or if you want to buy. Your experience will be a pleasant one). Although we haven't had our Mazda into service yet, we did need to go back for a couple of accessories and We just want to say that they are the most friendly group of individuals. We know when it comes time to do maintenance on our Mazda, we will be greeted with friendly and helpful people, which is comforting to know.

P.M.A.

Jun 5, 2014

Appreciated that we were able to work online until I was ready to come in for a test drive. Also appreciated that they had me test drive the actual model I was interested in. They answered my questions simply and directly. Didn't hit it out of the park with the price, but still got a good deal within my requirements.

NateB

May 20, 2014

A couple weekends ago I stopped in to the dealership thinking I'd be way over my head in stress trying to buy a new car. Manny Avila, sales rep, sold me my 2014 Mazda3 i Touring after a morning of talking about interests, life in general, and easing into the business part of the deal. Genuinely nice guy and not the fake smile expected from a salemen. He went over EVERYTHING specifically so I'd retain all the information; which is the reason I was comfortable buying a car that day. I also needed the rust package and remote start installed, and I was able to easily make an appointment a few days after purchase. The mechanics are great as well, friendly and explain everything to you and the quality of work is as if it came factory. I'm not much of a review writer but I felt obliged since I had such a good experience.

Yang Vang

May 12, 2014

I was looking for a new car and the salesman Josh Eastmead was very knowledgeable and polite. He showed me several variety of cars to choose from and thoroughly explained the benefits of all the cars. I ended up buying a 2014 Mazda6 and I love the car. I would recommend this place to anyone looking for a car.

Josh

May 11, 2014

Almost everything was perfect with the purchasing process except the wait time to sign papers and drive away with my brand new 2014 Mazda 6 GT, although i do not blame Russ Darrow for this delay as there was some couple complaining about some issue. Their lounge area is comfortable while you wait to get a car wash or service on your vehicle along with Coffee, Hot Chocolate, and water available, WiFi access available while you wait as well. Service provided by my sales guy Manny was above my expectations, explaining everything about the car that you would want to know. Offering a great deal on future services and protection packages Can't say enough good things about Russ Darrow, Quality of repair's... hopefully never but i know they have taken care of a Recall already before i got it, and i have spoken to the Service Tech's and they seem knowledgeable and it sounds like they don't give up when it comes to a problem.

handyman john

Nov 29, 2013

Went to purchase a used Wrangler; not as good as the photos showed and more problems than listed on the web site. The sales rep. Jen, looked at Russ Darrow Dodge (next door) and walked us over, tested, and did ALL the paper work for the other dealership. SHE stayed with us through the entire process. WOW! Talk about customer service - Jen and her manager made sure we were taken care of through the entire process, not abandoned to someone else. Drove 200 miles to get a used vehicle and came home happy, not with a Jeep but with something very suitable to our needs. Priced right, CAR FAX were readily available, full tank of gas; what more can a person ask for? I can't say enough about Jen and the entire Russ Darrow team. We felt like they genuinely cared about our needs.

Diane Garlarneau

Sep 16, 2013

Thank you!! ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Cody Elliott

Apr 8, 2013

I am a first time buyer. Very good on trying to make everything work for me.

Diane Leffler

Apr 8, 2013

Jeremy was very professional and friendly through the entire buying process!