Used Cars for Sale at Russ Darrow Nissan in Milwaukee, WI

JN1024

Sep 27, 2016

The actual shopping for/haggling/buying car part was fine. Our salesman was new, but the manager was helping them out. Both were nice, a little pushy, but that's to be expected when buying a car unfortunately. The worst part was when we had to go in to sign all of our financing paperwork. We had a very specific monthly payment in mind and it took quite a while to get down to that payment, so we didn't do any extra add-ons or additional insurance or anything. Well halfway through signing all of our finance paperwork, the guy that we were working with tried to get us to purchase gap insurance, and we politely declined. Well, he kept pushing, I get it, this is how he makes money, so we declined again. He proceeded to spend the next 10-15 minutes harassing us about how we should be purchasing gap insurance, how we're making a terrible decision, and even proceeded to pull up Suze Orman's website to prove to us what a terrible decision this was. It was 9 pm, we were tired, tired of haggling, and this was the last thing I wanted to deal with. Whether you agree with our decision or not, it was our decision, and I absolutely didn't appreciate getting badgered while we were signing the rest of our paperwork. I've bought multiple cars and have never ever had an experience as bad as this one. Despite the actual car buying process being okay, we will never return here, not even to get our car serviced.

Joanna

Sep 26, 2016

The actual shopping for/haggling/buying car part was fine. Our salesman was new, but the manager was helping them out. Both were nice, a little pushy, but that's to be expected when buying a car unfortunately. The worst part was when we had to go in to sign all of our financing paperwork. We had a very specific monthly payment in mind and it took quite a while to get down to that payment, so we didn't do any extra add-ons or additional insurance or anything. Well halfway through signing all of our finance paperwork, the guy that we were working with tried to get us to purchase gap insurance, and we politely declined. Well, he kept pushing, I get it, this is how he makes money, so we declined again. He proceeded to spend the next 10-15 minutes harassing us about how we should be purchasing gap insurance, how we're making a terrible decision, and even proceeded to pull up Suze Orman's website to prove to us what a terrible decision this was. It was 9 pm, we were tired, tired of haggling, and this was the last thing I wanted to deal with. Whether you agree with our decision or not, it was our decision, and I absolutely didn't appreciate getting badgered while we were signing the rest of our paperwork. I've bought multiple cars and have never ever had an experience as bad as this one. Despite the actual car buying process being okay, we will never return here, not even to get our car serviced.

sddwwbet

Sep 26, 2016

Their credibility and concern that is genuine the purchaser shined through every step of the way in which. We would exceptionally suggest Russ Darrow Can't state enough good about the united team here they were extremely professional, honest, and pleasant to the office with It's terrific to understand there is an automobile dealer on the market who cares about their items.

Wanita

Sep 21, 2016

We came into Russ Darrow because we needed to trade our car in for something newer. Our sales person was very knowledgeable in explaining each of the vehicle's. This is my second vehicle from this dealership and am happy with them and the car. Once again the Russ Darrow associates delivered a great deal on an excellent automobile.

Dannie

Sep 12, 2016

We have been to many car dealership's, but this was our first time going to Russ Darrow. I was very pleased and surprised with the selection they had. I felt very comfortable walking out of the dealership with the deal we got. The full people aided us get the right price and financing.

vavnq77

Sep 6, 2016

This was a great buying experience what a wonderful and fun experience we had I was happy with my experience with Russ Darrow This dealership provided great customer service, and they answered all questions I had.

Anne

Sep 4, 2016

We went to Russ Darrow to look at a car for my sister to purchase. In the process we came to like a Jeep Cherokee we saw. We test drove it and liked it. We were not needing a car at the time but sat down and discussed our options. We felt comfortable with the quoted price but needed to go home and crunch the numbers. They allowed us to go home and review our numbers and honored the purchase price we agreed upon before we left. When qe returned to purchase the Jeep the process was smooth and there was no hassle or unnecessary pressure. Smooth transition. We were satisfied

jim

Aug 29, 2016

We came into Russ Darrow looking to buy a pre-owned car. We researched what car and options we desired ahead of time. Based on what my wife and I told them we were browsing for they found the terrific vehicle for us.

Ruano Seminer II

Aug 27, 2016

didnt buy a car- just browsed their inventory, now I am plagued by pop up ads from cars.com - this stinks- I hate it-- will never buy a car from these guys now.

bfan3

Aug 25, 2016

ABSOLUTE WORST EXPERIENCE EVER!!! Offered price for car, they didn't like it, we asked what they wanted, their response was our numbers were so far off it was ridiculous (our price was similar to 3 other cars of the same model), didn't even answer our question about what they wanted. Didn't even lets us ask about the 3 other similar cars in that situation. Did not explain to us our financing options when we asked about them. Salesman claimed we were trying to get a car for x. I did the math, included taxes, licensing/title fees, etc, and still came out ABOVE what he was claiming we were asking. They absolutely didn't help us at all. They just insulted us by saying we were ridiculous and to come back when we had more reasonable numbers. Tom I believe was the baldheaded saleman who just completely lost the sale. I DO NOT want to work with them. SOOOO RUDE, INSULTING, AND NON-HELPFUL. And this is a REAL customer review!!!!! I'm so unhappy with the service!!! I don't even want to put one star. If I could put 0 stars, I would.

Dot

Aug 15, 2016

The staff at Russ Darrow are very personable I got the automobile I wanted they dont give up until the customer is satisfied Buying a car doesn't have to be a bad experience

mivwmgfi77

Aug 15, 2016

We have been to many car dealership's, but this was our 1st time going to Russ Darrow. My spouse was very impressed by their ability to show me what My partner and I needed. When the time comes I personally will be back to this store to shop for another automobile. The whole entire people assisted us get the right price and financing.

Jen

Aug 11, 2016

Still waiting on the estimate of my vehicle from last Saturday....?Hard to recommend if I don't get follow through...Also how much are they really interested in my business vs getting business ...Remains to be seen.

Dmoore

Aug 7, 2016

Me and my client was lied to about a certain vehicle and was promised that they wouldn't run Ms Harris credit and sure enough we left the dealership and everything went south, we will never do business there again

k

Aug 6, 2016

The Salesperson I spoke to was way too awesome to just be a salesperson. I thought he was the man in charge! Unfortunately I did not get a car that day but I do want to go back and work with him. If only the Manager could stop being so rude. The good cop and bad cop scenario doesn't work when someone who is trying to buy a car from this particular dealership is already annoyed by the terrible first impression this guy made. I mean, seriously, talking me down is not going to make me want to buy a car from you. Simple as that. And also, of course a brand new car is going to be way better than a beat up old red Kia you keep in the back to scare people into buying the new car. I get it, great plan. both of these cars weren't for me. But anyways, look for Johnny if you want real help and don't let anyone else chime in.

Raymon

Aug 1, 2016

This was one of the most pleasant car buying experiences we have ever had. Their approach puts you at ease during the negotiation and final purchase. Thank you for the great customer service They have a goal to make customers happy, and they are succeeding.

qltzybga77

Jul 25, 2016

We came in today because my wife needed to trade her car in for something new. I would highly recommend the Russ Darrow Group to a friend. Their approach puts you at ease during the negotiation and final purchase. This was a fast and one of the best new car buying experience ever.

Mthomas042

Jul 20, 2016

Johnny "the Cowboy" Anderson is the best! I would never buy from anywhere else. He respects my time is fast and Nick & Rob made negotiations a wonderful experience.

Lucio

Jul 19, 2016

My wife and I have been looking around for a car, and decided to come to Russ Darrow. I was very pleased and surprised with the selection they had. the facilities are comfortable and well suited to my purchasing and service needs

Matt & Brittany

Jul 19, 2016

Wouldn't buy a car from any one other than the Cowboy! Johnny is the best salesman I've ever worked with. Also Nick and Rob made it a no Brainer on the deal.

Sunni

Jul 5, 2016

I had a wonderful Shopping experience at Russ Darrow Everyone I delt with at this Russ Darrow Dealership was very friendly. Some of the best people and customer service I ever had. I felt very comfortable walking out of the dealership with the deal we got.

pkov1974

Jul 5, 2016

I had a wonderful Shopping experience at Russ Darrow I was very impressed by their ability to show me what I needed. I appreciate everything you did on my behalf to get me in a car. Some of the best people and customer service I ever had.

Nona Chapman

Jul 1, 2016

I came in for a oil change, and left with a 2016 Altima! How awesome is that!!!!The salesman Fernando Thomas was Awesome, The dealership as a whole is super!! Very courteous, professional and a great place to shop for a car.They even feed you!!!!!! I Love Russ Darrow Nissan

Dean

Jun 21, 2016

I had a great experience buying a car at Russ Darrow. I appreciated the courtesy and kindness that was shown to me. Some of the best people and customer service I ever had. Their fantastic service helped us get a wonderful car at the best possible price.

BM

Jun 17, 2016

The service here was great. I came to look at one car which wasn't great but I was shown many better options and pricing was very affordable. The people were very helpful and patient and weren't to aggressive. I was able to check out multiple cars that fit my price range and find a car that fit my needs.

Rea

Jun 14, 2016

Today our sales associate at Russ Darrow was really helpful. I would highly recommend the Russ Darrow Group to a friend. Some of the best people and customer service I ever had. It's nice to know there is a dealership out there who cares about their customers.

ecvbnyhk77

Jun 13, 2016

This was one of the most pleasant experiences we had buying a car. I was very impressed by their ability to show me what I needed. I was very pleased and surprised with the selection they had. It was such a pleasure dealing with all the staff at this store.

Jacelyn

Jun 8, 2016

This is the second time that I have leased a vehicle from Russ Darrow. I was very impressed by their ability to show me what I needed. Thank you very much for the great service. I had a great experience and will continue to recommend Russ Darrow. They were very patient and worked with us to help us out.

john g

Jun 4, 2016

Fourth vehicle purchase at russ darrow dealerships. Heather was great to work with. Got the truck i wanted, great experience from start to finish.

Cody

May 31, 2016

This is the second time that I have leased a vehicle from Russ Darrow. I was very pleased and surprised with the selection they had. They made doing every one of the paperwork relatively painless. Their fantastic service helped us get a wonderful car at the best possible price.

Olivia

May 23, 2016

We came in today because my wife needed to trade her car in for something new. I felt very comfortable walking out of the dealer with the deal I got. They made doing every one of the paperwork relatively painless. They have a goal to make customers happy, and they are succeeding.

nit19674

May 23, 2016

Everytime I may be found in to this Russ Darrow store I receive great service. I felt very comfortable walking out of the dealer with the deal My partner got. Their honesty and concern that is genuine the customer shined through every step associated with way. I appreciate everything you did on my behalf to get me in a car.

Julian

May 17, 2016

My spouse and I came to Russ Darrow because we were looking for a newer car. They took the time to explain all the features of the car, and got me a great deal on the car. They made doing all of the paperwork relatively painless. When I am in the market for a new car they are my first choice.

Leoma

May 9, 2016

We have been to many dealership's, but this was our first time going to Russ Darrow. The employees at Russ Darrow got me financed with my negative credit. It was such a pleasure dealing with all the staff at this dealership. The staff at Russ Darrow was patient and knowledgeable, and helped us get a vehicle at a good price.

Cinda

May 4, 2016

I had a great experience buying a car at Russ Darrow. I felt very comfortable walking out of the dealer with the deal I got. I felt very comfortable walking out of the dealer with the deal I got. Based on what my wife and I told them we were browsing for they found the terrific vehicle for us.

balanced_libra63

May 3, 2016

We came into the Russ Darrow dealership looking to get our son a car. I appreciated all your help and the great service provided. I felt very comfortable walking out of the dealer with the deal I got. When the time comes I will be back to this dealership to buy another vehicle.

Daniel

Apr 25, 2016

I came into Russ Darrow because I needed to trade in my car for one thing new. They made doing all of the paperwork relatively painless. You are a wonderful team of good people, and a pleasure to get results with. The whole buying experience here was enjoyable and quick.

Harris

Apr 19, 2016

Today I bought my first car from this Russ Darrow dealership. I was very impressed by their ability to show me what I needed. When I am in the market for a new car they are my first choice. Some of the best people and customer service I ever had.

Larita

Apr 13, 2016

My wife and I have been looking around for a car, and decided to come to Russ Darrow. I was very pleased and surprised with the selection they had. I would buy another vehicle from them in the future. The whole experience was fantastic from start to finish.

LAQUEHIA L BRAY

Apr 11, 2016

I HAD A GREAT TIME, SERVICE WAS EXCELLENT, I GOT THE DEAL I WANTED

clemhandz76

Apr 11, 2016

The staff at Russ Darrow is really friendly and helpful. I would recommend the Russ Darrow Group to a friend. Their concern that is genuine for customer shined through every step of the way. This was a fast and one of the most effective new cars experience that is purchasing.

Carri

Apr 6, 2016

I have never had a car buying experience as pleasant as this one I felt very contented walking out of the dealership. one of the best sales people we have ever encountered. I will suggest him to everyone! Excellent practical experience from beginning to end

KeithCG

Apr 4, 2016

Do not, under any circumstances, purchase a wraparound warranty through Russ Darrow. I have had two separate $500+ repairs on non-wear and tear items. Despite having "platinum coverage," both of these items were excluded. I was sold this warranty (after refusing it at least twice) when told that it covered everything except wear and tear items. As I said, I refused the warranty twice. If I had not absolutely needed a car immediately, I would have walked out and refused to purchase the vehicle. They kept pushing and pushing and bumped me up to the platinum coverage at a lower price. Out of weariness, I relented. Costly mistake. Don't make the same mistake.

Shandi

Mar 31, 2016

I never liked buying a car from a dealership because it always takes too long. The sales team here was great as well as all the managers. I appreciated all your help and the great service provided. I would definitely go to Russ Darrow again for my next vehicle.

Noella

Mar 24, 2016

I came into Russ Darrow because I needed to trade in my car for something new. Everyone I delt with at this Russ Darrow Dealership was very friendly. Everyone was very friendly and my sales person was very responsive to my questions. I would definitely go to Russ Darrow again for my next vehicle.

ladytstern77

Mar 21, 2016

It's usually a pain buying a motor vehicle from a dealership they certainly were ready to reply to all of my inquires about the family car that is new Buying a sports car doesn't have to be a bad adventure! Thanks a lot for the great consumer servicing

Lieselotte

Mar 17, 2016

The staff at Russ Darrow is quite personable they helped me find the awesome, affordable, and safe ride, and Russ Darrow exceeded all my expectation, it actually was a very good practical experience. The process was smooth and easy.

Taina

Mar 8, 2016

I always dread having to go car shopping the sales employees at Russ Darrow are quite charismatic I have been taking my auto there for service for years I would certainly come back when I need an automobile again!

lordon77at

Mar 3, 2016

We were very happy with our experience at Russ Darrow We had a caring and patient sales person Once again the Russ Darrow team delivered a great deal for an excellent car! I drove the car home same night we did paperwork

Alecia

Mar 2, 2016

Every time I come in to Russ Darrow I receive great services. What a wonderful and fun adventure all of us had the mechanics that performed the work left the van with no trace of personal having been there. Extremely helpful with no being tricky or condescending

Cathrine

Feb 24, 2016

I am very happy with my experience at Russ Darrow We are very pleased with our purchase I have been taking my car there for servicing for years Russ Darrow exceeded all my expectation; it really was an awesome practical experience.

Armanda

Feb 17, 2016

This was a great buying expierence They really helped me get a fantastic deal. The everyone at the dealer were very nice and it was so fast. The whole adventure was pleasant and pro.

Molly

Feb 10, 2016

I am very happy with my experience at Russ Darrow They aided me get a perfect deal. I feel like we got a very great price. The amenities are comfortable and well suited to my shopping and servicing needs

Chanel

Feb 7, 2016

The buying process was a hassle. Not enough information was given at the proper time and to many delays. My car sellsman was GREAT. He found exactly what I wanted at a good price. I still feel I could of got a better car for the amount im financing but still satisfied with the experience.

Fabricio

Feb 6, 2016

Well, I have a great service on RussDarrou. They really do good job, and try to make things easier for me, I got over there 10am, about 2 Pm I took my new 16 Nissan Rogue SV.

Bill

Feb 2, 2016

Jerhamy was super with our purchase of 2016 Rogue. He showed us just what we looking for. There was no hassle. He explained everything to us and asked over again if we had any more questions that we might have.

Happy Nissan Driver

Jan 31, 2016

I recently leased a new Nissan from Russ Darrow Nissan and would recommend them to anyone who is in the market for a new car. They picked me up at my apartment in downtown Milwaukee with the car I was interested in. the rep was very knowledgeable about the car and various options. I didn't end up with the car I originally thought I would purchase - but ended up with one that better suited my needs. They made the process easy and I was driving away in my new car within 3 hours from the time they picked me up.

Gabriella

Jan 27, 2016

This was the best car buying experience I've ever had. My salesman was most patient and handy in explaining how everything worked. I got the automobile I wanted. my family and i will be back for long-term purchases and will refer many friends.

dark_knight99

Jan 26, 2016

They really assisted us get the right price and financing they had the exact sports car all of us have been searching for Hands down the best valuable valuable experience I had. Once yet again the Russ Darrow group delivered a great deal for an excellent motor vehicle!

Liam

Jan 22, 2016

My experience at the Russ Darrow Dealership was outstanding. They were able to reply all of my concerns about the family car in question Our sales representative was really helpful and knowledgeable about the sports car. I would definitely come back when I need a sports car again!

Johny776

Jan 22, 2016

Everytime I come in to Russ Darrow I receive great service. The sales associates at Russ Darrow is very personable Very precise and clear in explaining us the various insurance options and in quickly doing the paperwork. Based on what I told them I was lookin for they found the superb family car for me!

Janet123

Jan 21, 2016

They kept changing price of vehicle. Was told they would give more for trade in but then increased price of car, hoping we would check. Sales person kept asking us to sign hoping he could pull a fast one. Wouldn't give us are keys when we wanted to leave. Really awful experience. My husband and I have never experienced such shady sales.

jrizzo77

Jan 14, 2016

It is usually a pain buying a suv from a dealership that they had the ability to answer all of my inquires in regards to the suv that is new We have actually been using my car there for service for decades Their outstanding service aided us get a very good car that is new the perfect possible costs.

Suzann

Jan 13, 2016

Got me a cost that is perfect an amazing, practically new automobile we are extremely pleased with our purchase cant say enough well about the squad here these were extremely professional, honest, and pleasant to do business with very friendly and helpful in the purchase of our automobile.

cwcrv

Jan 12, 2016

RE: my terrible Russ Darrow experience. Our old Honda 2000 CR-V had served us well but became uneconomical to repair. We decided to look for a replacement.After searching the Mequon Russ Darrow web site, an off lease 2014 Honda CR-V looked like a good replacement. I inquired about availability and Paul Westdrop replied that it was in stock and invited me to come to the Metro Blvd dealership for a test drive. encouraged me to come in for a killer deal.I went to the designated dealership and found that Paul Westdorp actually worked at corporate, Adam Van Roo in sales greeted me, found the car and I took a test drive. He handled the cash sale professionally, quoted me a price that I felt was reasonable, and I decided to buy. I wrote a personal check that was verified and approved. As I was waiting for the plates and title to be transferred I was ushered in to an office where Probert Yang AKA Mr Otis, was waiting with a smile, but the smile turned and he became a vicious animal. I knew that his intent was to increase my cost. he told me that my approved check was for the wrong amount. I told him that I am very hard of hearing and that I need to review all documents prior to signing, in addition I requested clear copies of all documents signed, not fuzzy carbon or other poor copies. He continued to ignore my request and kept badgering me to purchase extra warranty coverage or services that I didn't want or need, much of it was already covered by my other auto insurance. I told him to stop but He continued to talk aggressively pushing documents, that I didn't have an opportunity to review, in my face with instructions to sign at the X. I don't believe that I received good copies of all documents requested and may have signed when I should not have. Finally, as if he got a sign from someone, he backed off, stuffed the papers in an envelope, and let me out of his den. They wasted several hours of my timeNot a satisfied customer,Cliff Wolken cwolkenatwi.rr.comPlease reply via email only

CjRiv

Dec 23, 2015

Just leased a car about a week ago and have to say I had a great experience. Walked in around 6:30pm and left with a brand new car by 9pm. They took my trade in and even picked it up from my house. My salesman Doug was great. Made me feel like I was family. The rest of the staff was very nice and made me feel the same way. I'd definitely recommend buying a car from them.

Felisha

Dec 22, 2015

This really was a great car buying experience their honesty and genuine concern for the customer shined through every step of the way. Extremely helpful without being pushy or condescending the customer service and quality of repairs are excellent.

Brianne

Dec 15, 2015

The whole buying experience was made very simple and stress free. Very helpful, friendly and knowledgeable staff. They had the exact car we have been looking for the facilities are comfortable and well suited to my purchasing and service needs

muratapith77

Dec 15, 2015

We came into Russ Darrow looking for a used car All Questions answered Cordially and Fully We were in and out! Great service with great pricing I got a perfectly clean used vehicle at a price I could afford.

Jonathan Anderson

Dec 14, 2015

Jonathan Anderson, was extremely helpful with his explanations. He was very professional and treated me with respect. Everyone was very friendly and willing to take the time to answer my questions. Johnny was GREAT to work with yo and you made me feel comfortable to get the right decision on buying a new car. I would definitely recommend this place! I look forwarded in the future to make business with Russ Darrow Nissan again along with the Greatness Car Sales, Jonathan Anderson. Thank you

vencedores01

Dec 14, 2015

Jonathan Anderson, was extremely helpful with his explanations. He was very professional and treated me with respect. Everyone was very friendly and willing to take the time to answer my questions.Johnny was GREAT to work with yo and you made me feel comfortable to get the right decision on buying a new car. I would definitely recommend this place!I look forwarded in the future to make business with Russ Darrow Nissan again along with the Greatness Car Sales, Jonathan Anderson.Thank you

RonNBex

Dec 10, 2015

This was a very pleasant experience from the moment we called, to the final purchase of the car. Fernando Thomas greeted us as we arrived late Monday night. inside the crew were all cheerful, despite being the end of the day. Rob the manager helped answer any questions we had. The bottom line is this, the service and friendliness we received was reminiscent of the fifties and sixties where service came first. There are tons of places to buy cars and in my estimation the only difference is the service and honesty that you get from who you're dealing with. I highly recommend these people at Russ Darrow Nissan. Nick, Rob, Fernando, Dave etcetera. With them, you knew they were mostly concerned with you being satisfied with your purchase and how you were treated. There was an issue with the car that we bought which if they would have stuck to the black and white we signed, they wouldn't have had to do anything but they bent over backwards to make sure that it got handled and it did. I highly recommend going to Russ Darrow Nisson.

Casimira

Dec 9, 2015

My experience at Russ Darrow was amazing. Our salesperson was friendly and very helpful Based on what I told them I was looking for they found the perfect car for me! I highly recommend the guys at Russ Darrow for your next vehicle.

ron.n.bex

Dec 9, 2015

We received excellent service above and beyond what was expected from the employees at russ Darrow Nissan. Fernando Thomas was our sales agent and he was excellent. Rob the manager answered questions and went out of his way to ensure we were satisfied with our purchase. Highly recommend this car dealership to anyone in search of a car.

Billy

Dec 2, 2015

The employees at Russ Darrow are extremely personable They helped me find the perfect, affordable, and safe vehicle, and this business truly know about cars Great crew! Thanks guys!

nitucehupa

Nov 30, 2015

The complete buying experience was made very simple and stress free. Your whole buying experience here was pleasant and professional. The sales staff took their time to go through everything with us we are recommending Russ Darrow

Ron Jurewicz

Nov 27, 2015

I went to Russ Darrow with some unique concerns, as well as many other dealers, and ONLY Russ Darrow Nissan could stand up to the challenge. Not only did I drive away satisfied, but they lived up to the motto I heard, "what do we need to do to make it work for you." It started with Jeremy Schmidt, who presented the options available and he worked with Gus to find the best deal and Jerad Brockel handled al the documents and financial arrangements with attention to detail, professionalism and care. I strongly recommend Russ Darrow Nissan to any to anyone wanting an enjoyable car-buying experience. Great job!

Monnie

Nov 24, 2015

My experience at the Russ Darrow Dealership was outstanding. My salesperson was very patient and useful in explaining how everything worked. They took the full time to get to know me and my situation. Russ Darrow exceeded all my expectation, it certainly was a good experience.

JMoore

Nov 20, 2015

My initial service was great. I was acknowledged immediately, there was a bit of wait while paperwork was being entered. I did not end up getting the car that day. But, I would return if and when I was only looking for a Nissan vehicle.

NoName

Nov 19, 2015

I bought a new Nissan from Russ Darrow - Big mistake. That experience turned terrible after we agreed on a price and they had a retainer on my credit card. Soon after I got the car I noticed that the gas gauge did not work properly. I asked that it be repaired under the warranty. The service department plugged it into their computer. Apparently the reading said the gas gauge was working fine. So they refused to fix it. The gas gauge does not work fine. They have the photos of my complaint. I have a photo of the instrument cluster with the mileage reading, the low gas warning light off, the gauge reading 1/4 tank and the distance to empty reading 43 miles. I have a photo of the instrument cluster with the mileage reading, the low gas warning light on with the gauge reading 1/4 tank and the distance to empty reading 43 miles and a photo taken 18 miles later of the instrument cluster confirming the mileage driven and the gauge reading empty. They told me that is the way it is designed. Really. Then they told me to live with it because there was nothing they could do.

Cyntia

Nov 16, 2015

Excelent service. The salesman, Leif, was very attentive and worried about me and my expectations. The other guys were also very nice with me. And the store is very trustworthy, I recommend!

Delois F

Nov 12, 2015

I started out at Russ Darrow. It was suppose to be one of many stops to compare some SUV's. Fernado Thomas came out and greeted us. I was impressed with the Nissan Rogue every time I saw one. I looked at a couple of them and test drove the one I ended up buying. Fernado was great to work with. He explained the process of what was expected of me and the operations of the car. It was a long day and I was getting tired so I'm sure I missed quite a bit of what he was saying but I know I can go back and get a refresher. I would recommend Russ Darrow and Fernado Thomas to anyone.

Willa

Oct 28, 2015

I will be very happy with my experience at Russ Darrow Russ Darrow was patient and knowledgeable, helped us have the vehicle at a beneficial price. One of the better sales representatives we have ever encountered. Everyone at Russ Darrow was knowledgeable and informed.

pechopucis

Oct 26, 2015

I always dread having to go car shopping what a delightful and fun experience we had I Absolutely love my car!! many thanks Russ Darrow Excellent Vehicle, Ease of Deal, Sales and Finance Staff.

Linnea

Oct 21, 2015

I became shopping for a more recent car for my loved ones they usually have a goal to produce customers happy, and they're succeeding. I'll be back for future purchases and certainly will refer many friends. Personally I think like we got a very good price.

Sam

Oct 21, 2015

Quentin Ivey was my sales representative. He was very informative considering this was my first time financing a car. He was patient, helpful and worked with me to get me the best rate possible. He also followed up with me for weeks after I purchased the car to make sure everything was working properly. The overall environment was clean, welcoming and I will definitely be returning!

Billy

Oct 15, 2015

I was looking for a newer car for my family I have been a repeat customer at Russ Darrow Based on what my family and I told them I personally was looking for they located the greatest vehicle for us! We look forward to working with you in the future.

Jonimaurin21

Oct 8, 2015

My experience at Russ Darrow was amazing. My husband and I had a fantastic experience at Russ Darrow the process was smooth and easy. The consumer service and quality of repairs are superb.

Horacio

Oct 7, 2015

The buying that is whole was made simple and stress free. Everybody at the Russ Darrow dealership had been informed and knowledgeable. Everyone at Russ Darrow was informed and knowledgeable. Thank you really much for the service that is great. I had a experience that is excellent will continue to suggest Russ Darrow

fairwoman

Oct 7, 2015

I have purchased alot of vehicles and generally loathe the process but this dealership did so many things wrong, its incredible and I don't know where to begin.The sale person, Adam, asked me right away for my SSN and said he needed it just as a way to find out how much i owe on my existing loan. Next thing i know, he is talking about what i could buy or lease based on my credit score. He then tried very hard to put me in this last year floor model. I was then asked to come back the next day and they would have a variety of options to show me. They showed me one different type of car. I asked for a DVD player to be added at no additional charge and they ended up not only charging me for it but they talked originally that the monitors would be in the headrests and wheN it wwas installed,it was a single monitor in the ceiling and when its down, i cant see out the back! Thomas in finance wont return a phone call for nothing and he was supposed to cancel my gap insurance within the first 30 days and i called the company just the other day to confirm and it was still active! He never canceled it and now it is past the time of a full refund. I tried to meet with Nick the GM and had to cancel once and now he wont call me back and i am being beyond polite on all my messages to everyone. I would recommend to go somewhere else to buy your next car.

Danyael

Oct 3, 2015

Ok experience. Very long process but got a new car not the car I went there for but it will do

Elmer

Sep 30, 2015

My husband and I had a experience that is excellent Russ Darrow They have actually a goal in order to make clients happy, and they are succeeding. Again the Russ Darrow team delivered a whole lot for an car that is great! The sales manager got us the choice and price package we were looking for.

drestecuhi

Sep 28, 2015

This really was a vehicle that is great experience everyone at the Russ Darrow Dealership was informed and knowledgeable. Their outstanding service aided us get a very good vehicle that is new the best possible expenses. Exemplary Vehicle, Ease of Deal, Product Sales and Finance Staff.

Car Enthusiast

Sep 24, 2015

I found Milwaukee's Russ Darrow Nissan most pleasant and cooperative. The car I sought was on the showroom floor. The young salesman Nick and his colleagues, without hesitation or complaint, rearranged the showroom to move the car outside for my test drive. Nick proved extremely pleasant and knowledgeable about his product. When it came time to negotiate, Nick and his manager also demonstrated surprising courtesy and reasonableness. They truly strove to accommodate my circumstances. I found their product line impressive: at reasonable prices, Nissan offers a full range of vehicles from economy to family haulers to sport to mid-level luxury. I recommend the dealership without reservation.

Ardelia

Sep 23, 2015

Every time I also come in to Russ Darrow I get great service. Everyone during the Russ Darrow dealership was informed and knowledgeable. excellent product sales team from begin to finish spot that is wonderful buy a motor vehicle and also to get your car serviced

Nancy

Sep 17, 2015

I was very happy with the service at Russ Darrow. Their honesty and genuine concern for the customer shined through every step of the way. The mechanics who performed the work left the car with no trace of their having been there. Everyone at Russ Darrow was knowledgeable and informed.

trutipre33

Sep 14, 2015

My experience at the Russ Darrow Dealership was outstanding. they had the ability to reply to all of my inquires about the car that is new They took the time to explain all the features and gave me a great deal on financing. Based on what I told them I was looking for they found the perfect car for me!

Sharan

Sep 2, 2015

Everytime I come in to Russ Darrow I receive great service. All Questions answered Cordially and Fully The people at the dealership were very nice and it was so quick. I will be back for future purchases and will refer many friends.

agentpbart

Aug 25, 2015

We have been with the Russ Darrow Group for over 10 years and have really liked other dealers within their network. We bought a new car from Nissan, and the experience was just okay. The people were very nice and they were knowledgeable, however, the process took forever. It should not take 4.5 hours to purchase a car and complete the paperwork. While admittedly, at least an hour was spent researching a couple of options, it still should not have taken so long. It was a frustrating day, but I like my new car and am willing to give them a chance to make it up to us in their service. We will see how that goes!

Katrina

Aug 25, 2015

I wanted to say thank you again to Russ Darrow We had a caring and patient sales person We were in and out! Great service with great pricing The Salesmen were amazing and extremely helpful through the process.

jozyhamid70

Aug 20, 2015

My experience at Russ Darrow was amazing. Russ Darrow was patient and knowledgeable, helped us get the vehicle at a good price. one of the best sales people we have ever encountered. The process was smooth and easy.

Sharan

Aug 18, 2015

I am very happy with my experience at Russ Darrow My salesperson was very patient and helpful in explaining how everything worked. What great service from these guys, A true first rate dealer! I feel like we got a very good price.

Willa

Aug 18, 2015

This was a great buying experience I was recommended here by many people Very big thanks to the crew over at Russ Darrow! Excellent Vehicle, Ease of Deal, Sales and Finance Staff.

Lue

Aug 11, 2015

My experience at Russ Darrow was amazing. what a wonderful and fun experience we had the facilities are comfortable and well suited to my purchasing and service needs I got a perfectly clean used vehichle at a price I could afford.

Elza

Aug 4, 2015

My experience at the Russ Darrow Dealership was outstanding. All Questions answered Cordially and Fully Thank you very much for the great service. I had a great experience and will continue to recommend Russ Darrow Everyone at Russ Darrow was knowledgeable and informed.

Jenni

Aug 3, 2015

I was very impressed with the service at this dealership and the sales person that assisted me was great. Everyone was very helpful and was willing to spend time with me to make sure all my questions and concerns were answered. I am also very glad that I can call anytime I need to if I have questions. Being able to have extended customer service even after my purchase makes me feel better. It helps to know they are able to assist me at anytime. I would definitely recommend this dealership and would go back or staying with Russ Darrow no matter what make I want to buy.

Janna

Jul 28, 2015

This was one of the most pleasant experiences we have had. They have a goal to make customers happy, and they are succeeding. I will definitely recommend them to all of my friends who are interested in purchasing a vehicle. They offered to let us take the car overnight to get a better feel for it.

WildaLeonard35

Jul 28, 2015

My experience at the Russ Darrow Dealership was outstanding. It was such a pleasure dealing with all the members at the dealership. The customer service and quality of repairs are excellent. they had the exact car we have been looking for

Bob

Jul 21, 2015

When you go back to the dealership to sign the paperwork and are told the car has been sold to someone else would you want to do business with that dealership?

Nancy

Jul 21, 2015

We came into Russ Darrow looking for a used car The staff at Russ Darrow was patient and answered all of my questions I am extremely happy with my experience at Russ Darrow They helped in many different aspects of buying a car.

bobvan11

Jul 21, 2015

When you go back to the dealership to sign the paperwork and are told the car has been sold to someone else would you want to do business with that dealership?

ClymerCronep191

Jul 15, 2015

I had a great experience at Russ Darrow I had not financed a car or purchased from a dealership for a long time Thank you for the great customer service They answered all questions I had.

Natalya

Jul 14, 2015

My experience at Russ Darrow was amazing. They were able to answer all of my questions about the car in question Thank you for the great customer service The Salesmen were amazing and extremely helpful through the process.

Tiny

Jul 8, 2015

This really was a great car buying expierence The staff at Russ Darrow got me me financed with my bad credit I was happy with my experience with Russ Darrow This dealership provided great customer service. The people at the dealership were very nice and it was so quick.

Jailon1317

Jul 7, 2015

Dome Lights, tire rod, car alarm, oil lights and many other problems accord the next day after getting the car. I'm not satisfied at all do to these issues happing the very next day

shaquan

Jul 1, 2015

My salesman Probert was the best. He made it his goal to get me in a new car and out of my car that was no longer safe for me and my children. Him and the sales manager Robert really worked hard for me and I really appreciate them for that.

Suzann

Jun 30, 2015

I was looking into buying a pre-owned car They helped me get a great deal. They were very helpful through the whole process of buying the car I ended up getting. Great crew! Thanks guys!

displeased

Jun 29, 2015

I initially called this dealership to inquire about a car I saw online. The Carfax said the car had sustained some minor damage, but the person on the phone said it has been repaired. Pleased with this response, I set up an appointment to see the car that day. I test drove it and decided to buy because it was a great deal. However, I did notice that the car still had some cosmetic damage, despite the fact that the person I first talked to said it had been fixed. We agreed on a price (NOTE that they tried to tack on a $500 extra charge for not financing with them - really slimy of them) and I then proceeded to wait 2.5 hours to fill out the paperwork because there was only one "finance guy" working. While I waited, I was told the car was being washed and prepared for me to take it home. When I looked at the car later, I saw that the car had barely been cleaned. There were still plenty of large, visible dirt spots on the hood - if it was washed at all, it was definitely a sloppy job and my car didn't look clean. I had also arranged for my old car to be brought back to me (I live 1.5 hours away) at a later date. In addition to not having my car back when the dealer said I would, I was not contacted to let me know that the plans had been changed. When I called to inquire about my car being brought back to me, I spent a lot of time on hold and getting directed to voicemails before I finally reached a manager who was rude and made me feel like I was in the wrong for being upset. My car is great, but I am very disappointed in the customer service I received. I feel like once they had my money, they didn't care about my experience or my needs anymore, and I think that's a terrible way to treat paying customers.Long story short, there are plenty of dealerships out there that go out of their way to make everything nice for their customers and give great service. Save your time, energy, and money by going to one of those instead.

JudyDoyle

Jun 29, 2015

I always dread having to go car shopping My salesperson was very patient and helpful in explaining how everything worked. They were very helpful through the whole process of buying the car I ended up getting. Very big thanks to the crew over at Russ Darrow!

NoName

Jun 29, 2015

We requested and received a confirmation of the online E-Price for a Nissan pathfinder from Russ Darrow Nissan. The email confirmed all of the following: 2015 Nissan Pathfinder SV, Exterior Color: Cayenne Red, VIN Number, Interior Color: Charcoal, Stock number, Engine: 6 Cyl, Miles: 5, Transmission: CVT with Xtronic, and the E-Price - $29,322.00 . (compared to the MSRP $36,080) The emailed price $29,322 was $6,758 under a great deal right! It was exactly what we were looking for. We set up an appointment and test drove the car. We told the salesman we would take the car at the E-Price He said ok and went to tell his sales manager. Everything was fun to this point. He came back with a piece of paper, an offer sheet I think, that showed a price more than $6.000 over the price Russ Darrow emailed me that morning before I made the appointment for a test drive and they included in that much higher price a $600 credit for graduating college within 2 years which didnt even apply. I thought it fair to compare the E-Price $29,322 to the MSRP $36,080 but they also added the $885 delivery charge into the price which was included in the MSRP. The worst part of the experience is that Russ Darrow never acknowledged the e-price. I expected to pay about $31,822 to cover taxes ($1,500) title fee ($100) trailer hitch and harness ($500) maybe a set-up fee (say $200-400); or about $2500 more than the quoted E-Price and close the deal. The salesman never acknowledged that there ever was E-Price. It too k an hour to negotiate the real sale price which is nearly $1500 more than I expected. The deal is maybe ok but not the great deal I thought Russ Darrow had offered and I was expecting. Russ Darrow never explained what was not included in the price they emailed and they pretended like that number never existed or was immaterial. I could go on. Car dealers have a terrible image and Russ Darrow did nothing to change that in my mind.And to top off a bad buying experience, Russ Darrow made us set around for nearly 2 hours waiting for someone to close the deal after we agreed on a price by 1:15. We spent from 10:40 am to 4:40 pm to buy a car. Russ Darrow has a lot of work to do. I will say, Johnny, the salesman was very knowledgeable and friendly. I know that is his job but we liked him. I also liked, David, who I met the first time I came in earlier in the week.Buying a car should be fun. All I want is honesty. Buying from Russ Darrow left a bad taste in my mouth. I just dont know if they are better or worse than other dealers.

Not Pleased!

Jun 28, 2015

I agree with the people that has rated this dealership a 1 star rating. There are some VERY DIS-HONEST sales people at this dealership. They will even take advantage of people that are ill. I mentioned I was diabetic and could not stay much longer, and I was kept (I think) intentionally to take advantage of the situation. I believe they are immune to customers writing to the BBB. The district office seems to stick by the sale person(s) without any real satisfaction.I was there recently for an oil change. The cashier was very rude. When I received a courtesy call, I mentioned this and was referred to customer service, and the person said he would talk to her and get back to me. Well, that never happened.I will start taking my car to a regular service place for an oil change and other repairs. I AM DONE WITH NISSAN!!!!

josh

Jun 24, 2015

I wanted to say thank you again to Russ Darrow the staff was very welcoming and kind Thank you for the great customer service They took the time to get to know me and my situation.

Dave0482

Jun 19, 2015

All levels of staff were rude and condescending. They treat their customers with nothing but disrespect. To make it worse, they will intentionally make you wait as long as possible while they disappear. It seems to be a game for them to see how long they can make you wait. Ive never encountered such horrible customer service. I have called numerous times every single day for over two weeks to get an issue with the vehicle I purchased from them repaired, but they will not return my phone calls.

Mschulteis

Jun 13, 2015

One of the most insulting experiences of my life. I test drove three Nissan Rogues. We began negotiating on one car. I then asked for prices to compare all three vehicles. The salesman came back after talking to his manager and said that his manager would not give us prices on the car today. Basically telling me he did not want to sell me a car. I had a decent down payment and I have good credit. There was no reason for them to treat me this way, I am a paying customer coming to them for a service. To top the experience off I found prices of the vehicles that I looked at online and they were cheaper than the "bottom line" the salesman initially gave me. I would have bought a car from them based on the prices online, but now I will never go back and never recommend anyone going there.

sam

Jun 2, 2015

Everyone at Russ Darrow did and awesome job. what a wonderful and fun experience we had Once again the Russ Darrow team delivered a great deal for an excellent car! I felt very comfortable walking out of the dealership.

KilmerDragone

May 26, 2015

I am very happy with my experience at Russ Darrow They helped me get a great deal. I got the car I wanted. I will be back for future purchases and will refer many friends.

NehringHy

May 13, 2015

Everyone at Russ Darrow did and awesome job. They helped me get a great deal. I will be back for future purchases and will refer many friends. I was very impressed!

Sean O

Apr 30, 2015

I had a great experience with this dealership. I purchased a used car which I am very satisfied with. I was shown great customer service and overall a good feeling to buy from this dealership

Tim

Apr 19, 2015

Traveled 31/2 hours to buy a vehicle that they said they would work with the price on. Once I got there they would not negotiate and then tried to up the price of there advertised price by another $500. I was in the car business for ten years and I never witnessed anything like this. Buyers beware

DefordCrockerg

Apr 9, 2015

I bought a car from Russ Darrow today They helped me get a great deal. I got a perfectly clean used vehichle at a price I could afford. I will be returning to Russ Darrow in the future

Valerie

Apr 7, 2015

We recently leased another Nissan and the experience this time was just as great as the last. Ali and his team knew just what we wanted making the purchase personalized to our needs. The sales and finance departments were friendly and courteous and made the process quick and easy. Thank you all again for another great experience!

Jagpate

Apr 4, 2015

I was there for two hours after series of price negotiations I, sale person, and manager came to agree on price. I did my initial too. After this manager told he would go and prepare contract. Ten minutes later sales Pearson came and said that since some of options (maintenance, oil change) that we all agreed on cost us money and we will not do a deal. My question is once both party agree you can not deny. Before any one agree on anything should know what they are getting or selling.Not only that as we were walking out of building all sales person were laughing at us. Is this their attitude towards customer? No customer respect and back out from agreed price.Do not waste your time.

Shiv

Apr 2, 2015

My experience with Russ Darrow has been disappointing. Thrice i visited and every time came back empty handed - what they tell you on the phone and what happens when you meet them is totally different. I had very clearly given what type of car i need and the price range and they nodded to all of it and when i landed none of them matched. I spent couple of hours and at the end - they did not live upto the expectation. Next time, will go to a different nissan dealer.

KadenceLexie57

Mar 9, 2015

My experience at the Russ Darrow Dealership was outstanding. They try to understand your needs as an individual. I was very impressed! It really was a great experience.

Irritated in IL

Mar 5, 2015

This is the most poorly run car dealership I've ever encountered. On Monday I called intending to buy a car I saw advertised on cars.com. Cash deal - no trade, doesn't get any easier than that. I had to leave a message because no one answered the phone during regular business hours. Should have been my first clue. Who leaves a phone unattended? I left a message on the receptionists voice mail asking for a return call. After 5 hours, with no return call, I tried the chat feature on their website. The girl I chatted with could only verify that the car was still in their inventory so she had me call her direct so she could transfer me to Ashely. Ashley confirmed the price and that they still had the car. I asked if we could arrange a delivery since I live 4 hours away - I asked if we could meet half way since I've done that before with another dealer. Ashley spoke to her sales "manager" who confirmed they would meet me to complete the sale. I said "Great, let's confirm all of the numbers". Ashley put me on hold so her sales "manager" could work up the numbers for me. 35 minutes on hold and no one ever picked up the phone - so I hung up. Stupidly undeterred, I tried the chat feature again that evening and again was connected with Ashely. She profusely apologized and gave me several reasons (excuses) why they had been so overwhelmed that day. She confirmed my number and said one of the so called "managers" would call me in the morning. Two business days later and no return call. (I'm trying to spend cash with you people!) So I called the dealership one more time and who do I get on the phone...Ashley! She puts me on hold and after a few minutes comes back and her "manager" says because I'm from Illinois, they cannot meet me half way to complete the deal. It must be done at the dealership. I've bought a lot of cars over the years and have never encountered such a poorly run dealership. Russ Darrow needs to fire some people and get actual managers in place. It's no wonder there are 200 Better Business Bureau complaints against this company. They have the car I want to buy, I've got cash and they can't figure out how to complete the deal! Not surprising considering they don't seem to know how to work a phone.

Julie

Feb 21, 2015

The entire staff was knowledgeable and friendly. I never felt overwhelmed, and I feel as if they will continue to take care of my car as time goes by. I will most likely do business with them in the future!

jcohen

Feb 19, 2015

A very refreshing automotive shopping for expertise, a way cry from your usual dealer. The facilities square measure immaculately clean and orderly. The potential shopper feels directly comfy. The workers is low key, genuinely hospitable, thrifty you of the same old assault in your typical business concern. you're left to steer concerning and examine the vehicles at your leisure, that square measure while not exception immaculately clean as if with a Q-Tip. The workers is happy to help you with any question, and additional usually than not square measure simply glad to have interaction in friendly chat. I took 3 completely different vehicles out for a check drive, finally deciding upon one in every of them, not essentially the foremost dearly-won model. At not time was I pressured within the slightest on my selection. The dealings was completed expeditiously during a snug and well lighted workplace, wherever i used to be offered access to their PC to update my policy. If your square measure within the marketplace for a second user vehicle, you owe it yo yourself to examine out this business concern that stands out as a stimulating example of however shopping for a automotive needn't be felt with dread.

josephjos76

Jan 20, 2015

The staff at Russ Darrow was courteous, and knowledgeable. We were impressed they were able to get me into a new vehicle the same day that I looked at it. I could say that we would definitely recommend

evelynhallie

Jan 5, 2015

My Family and I looked at a few dealership and cars before deciding to go with Russ Darrow. They were very helpful, straightforward after the sale, they called to check up

GommiAnn

Jan 4, 2015

I have never been so deceived by sales staff and management. Tried to pull a fast one on me, and I just left. I bought my car from another dealer! It was an entirely different experience then!

Gianna M.

Dec 28, 2014

I was serviced by Thomas Tomlin. He was very nice and personable. He wasn't pushy, nor did he come off as a "cheesy used car salesman". I drove away with the car I wanted, and I didn't feel "sold" so-to-speak. Thomas provided me with a wonderful car buying experience. I highly recommend Russ Darrow Nissan!!

sylviavictoria2

Dec 26, 2014

Our Salesman was very helpful, and the staff was able to answer all of the questions I had about the car. I would definitely come back to Russ Darrow when I'm in the market for a car again!

fulaknagle

Dec 23, 2014

I was looking for a Nissan for a while , but when i go to dealership's the customer service and lack of care makes me dread it. I was surprised by my experience at Nissan. they actually made my car buying experience enjoyable!

Daniel

Dec 19, 2014

No salesmanship.Salesman should be a clerk in a gas station, at best.Spare tire on tailgate and cover was stolen before I got to see the SUV (about a $700. loss),but the salesman said the price was the same anyway.This was the car I came to buy; I walked away.

abbottx11

Dec 19, 2014

This is the third vehicle I've purchased at Russ Darrow. After checking out a bunch of different vehicles online, I had my heart set on a SUV with a sunroof and all the bells and whistles. Russ Darrow found me the perfect SUV at a really great price!

chouretkoruw

Dec 18, 2014

Russ Darrow is definitely the real deal! Thank you for making the car buying experience it was painless, pleasant and most of all hassle free! I strongly Recommend Russ Darrow to friends and family

Joe

Dec 16, 2014

Russ Darrow is an excellent dealership. I can honestly say you should buy from them you won't regret it. I am so please with the staff and service from Russ Darrow.

Ronald

Dec 10, 2014

We were pleased with our expertise at Russ Darrow we had a patient sales person they helped in many various aspects of shopping for a car. The time we spent at the dealership was pleasant and easy.

alex

Dec 3, 2014

My experience at Russ Darrow was nice you actually took it slow with me. The individuals at the business were really nice and it absolutely was a good experience.

john

Nov 26, 2014

I am very happy with my experience at Russ Darrow Everyone at the Russ Darrow dealership was knowledgeable and informed. the service simply was outstanding,and the process was smooth and easy.

Tonya

Nov 19, 2014

From start to finish the transaction was easy we had a caring and patient sales person I would definitely recommend Russ Darrow to everyone The Salesmen were amazing and extremely helpful through the process.

Jeff Felk

Nov 18, 2014

I bought my new Nissan Altima within the last year and the service department at the Russ Darrow at Metro Auto Mall is sincerely the best group I've had the pleasure of working with. Outside of my normal oil changes and maintenance, they were extremely helpful on my last two trips and helped me get two problems (which were my fault) fixed. I couldn't be happier and I'm relieved to know they've got my back!

Bret

Nov 12, 2014

I had an easy car buying experience they made my purchase easy and they were very patient with my 'pickiness' .very knowledgeable and efficient and I was in and out in less than three hours!I would definitely recommend this dealership to anyone looking into buying a new or used car .Excellent customer service

dbinbdwi

Nov 10, 2014

Good news -Everyone I met was professional and pleasant to work with. Not so good - Way too long of process. 10AM to 3PM is too long. When I said no to extra services, no to add-on warranties and no to financing, I meant no. All I wanted was to pick a car (done in 30min), write a check and leave. BTW, I paid the dealer listed price. You tell me why it should take so long.

jim

Nov 5, 2014

We came into Russ Darrow looking for a used car It was such a pleasure dealing with all the members at the dealership. Thank you very much for the great service. I got a perfectly clean used vehicle at a price I could afford.

Letizia03

Nov 4, 2014

I had a very good experience leasing my Nissan Sentra..... My salesperson was very helpfuland did a great job..... they tried to work with me and give me the best opportunity availablefor my situation.

Miley Dawson

Oct 29, 2014

I bought a car from Russ Darrow today when I am in the market for a new car they are my first choice! I would definitely come back when I need a car again! Excellent sales team from start to finish

erin

Oct 28, 2014

This was a great experience my salesperson was very patient and helpful in explaining how everything worked. I have been taking my car there for service for years and will bring my new Nissan here for service as well

Amber

Oct 23, 2014

I have never had a car buying experience as pleasant as this one they helped me get a great deal. Great crew! Thanks guys! I was very impressed!

Dan Evans

Oct 13, 2014

These people are a bunch of crooks. I had worked out a price on the internet and confirmed 0% financing. We drove 3 hours to get there to pick-up our car, and suddenly the 0% only existed if we paid sticker price, nearly $8,000 more than agreed upon. They would not honor the price I had IN WRITING. As I started walking out the door, suddenly the price started falling. They even dropped the nearly $2,000 of rust-proofing they supposedly apply to every vehicle. DO NOT TRUST THIS DEALERSHIP. I bought elsewhere and will never return. This was hands down the worst buying experience I have ever encountered.

Martin Roth

Oct 8, 2014

Mr. Anderson is an excellent salesman! From the time we walked in until the time we left with our new Exterra, he showed the upmost professionalism! This was our second purchase from Russ Darrow Nissan and we will continue to give the dealer and Johnathan our business.

Tegan Brogan

Oct 7, 2014

I bought a brand new car at Russ Darrow today. They gave me a lot of options Our Salesperson was very helpful and knowledgeable about the car. It really was a great experience.

Tara

Oct 2, 2014

Great experience at Russ Darrow Nissan, friendly, fast and got me the car I wanted at a good price. They really went out of their way for me and I am SOOO happy! Will definitly tell my family and friends to go there too. Dean, the Manager was great! Thanks

Quinn Jorge

Sep 25, 2014

It was kind of nerve wracking buying a car everyone at the Russ Darrow dealership was knowledgeable and informed. They helped us to test drive and look at a variety of different vehicles. It really was a great experience.

Viva Stern

Sep 19, 2014

Excellent Vehicle, Ease of Deal, Sales and Finance Staff. All Questions answered Cordially and Fully. We were looking for a second car to get around town, the beach and the golf course. Thanks to our salesperson We would use this dealership again and would recommend to family so.....Thank You !

Jim Nash

Sep 8, 2014

Do not buy from these guys!!! Like others have said, they are liars, use high pressure sales tactics and have no interest in providing solid customer service. Consider youself warned...

Mike S.

Sep 8, 2014

The dealership worked hard to get me an "unconventional" lease. I was very pleased with the outcome.

IsaSof

Sep 6, 2014

I just resettled in the US and was looking for a used vehicle. Found one on cars.com; called the dealer to confirm availability of the vehicle and fixed an appointment. When I arrived there, I was received by a smile and invited to try the vehicle right away. Upon returning, I made a counter offer to the price offered and they accepted immediately. The only hitch is the length of time I had to wait to sign all the papers (about 2 hours). But 3 hours after I first steped in the store, I had a vehicle registered under my name and ready to go. They also repleshied the vehicle with gas (half a tank). The salespeople (Ali & his assistant) were exceptionally friendly).

dennis.tuyls

Sep 6, 2014

i bought a subpar car found out it had 2 bent rims bad tire,radio didnt work power antenna didnt work. I guess it was part my fault that I trusted Russ Darrow to sell a car that was checked over!!!

Audrie Russell

Aug 26, 2014

Overall I had a fantastic experience. The sales staff was very friendly and accommodating! The entire process was fast and professional. I would tell my friends and family to come to Russ Darrow!

Kristine Mathews

Aug 21, 2014

What a wonderful and fun experience we had they made the whole experience very relaxing and fun we fell in love with the snow white pearl color.Thank you so much for the great experience

Brockman

Aug 20, 2014

Absolutely outstanding experience! knowledgeable, attentive, and cordial. As a repeat customer, I have high expectations that are continually exceeded each time I return!!

Ona Walker

Aug 15, 2014

They did a phenomenal job communicating all of the features of my new car. Spent a great deal of time showing various vehicles and thoroughly answering all of our questions. they worked extremely hard to find us the best value

mary

Aug 12, 2014

Great service every time i deal with Russ Darrow i will continue to Return every time with any service or sales needs!

Verona

Aug 5, 2014

our salesman, was extremely helpful from start to finish.I was able to complete a long test drive as I like to go where I will be traveling during a normal day.He answered all our questions and helped facilitate a good trade for our vehicle and for the extras I wanted with the new vehicle.We will definitely return for another vehicle purchase in the future.

Parker

Jul 30, 2014

Absolutely wonderful to work with. Drove down from Wausau to purchase from Russ Darrow

Joseph

Jul 22, 2014

It was a pleasure and no pressure working with Russ Darrow decided to buy my car they were very upfront and helpful with the whole thing.

jtsharps

Jul 17, 2014

I found a car online at this dealership priced at $13,999 plus they had a $2,100 minimum trade in deal, which I called twice and verified that that applied to the car I was looking at before making the 2 hour drive. After we test drove the car the salesmen put the numbers down in front of us. The car was "discounted" to $16,999 and they would give me $1,000 for my trade. How does that work? We stuck to our guns and got the deal that we were looking for but what kind of business does that? Theft and murder numbers would sky rocket if every business ran like this!! And to top it all off the finance guy tried to see us a warranty that had higher monthly payments (for 5 years!!) than the loan payment! We paid $13,999 for the car and the warranty would have cost over $18,000!!! Had I read reviews on this dealership I would not have gone there and I will certainly not be returning. The salesmen gave me some of his cards and said if you know anyone looking...yeah those puppies went straight to the trash!! Alot of times when I leave a car dealership I have a good feeling and proud to be a customer of theirs. Here I just feel like we fought off all their BS to get the deal we came for. Stay away from this place if you can avoid it!!

Donna

Jul 16, 2014

I had a very good experience. They helped me find a vehicle that I like and fit with the kind of payment a month I needed. Thanks!

Keah

Jul 16, 2014

very helpful getting the information we wanted. very knowledgeable and hard working team

Melissa

Jul 16, 2014

It was very easy and fast to get our new car. answered all of our questions and was very fun to work with.

Randolph

Jul 16, 2014

Great salesman and excellent service team! came in for a oil change was in and out

osuz094

Jul 16, 2014

Brought my vehicle for gas gauge repair which is covered under warranty. Long story short it was recommened I replace my 4 tires on my 2011 nissan rogue so I obliged. 3 months later I get a flat on the driver side rear and took to Firestone for replacement tire 1/2 a mole from where I got the flat for emergency repair.I told them I would like the tire repaired if possible since they are only 3 months old. I stood next to the gentleman as he took the flat tire off the rim as I wanted to be sure it could not be fixed. There was a slash in it at no fault to Russ Darrow and could not be repaired. The issue I have is that the tire had a patch inside the tire that was sold to me as New! My families safety was put in jeopardy assuming I had purchased "new" tires. I was told by Russ Darrow that they only sell new tires and that is about they had to say about issue. So I was left basically that I am a liar when I questioned how a patched "new" tire ended up on my vehicle. I will never take my vehicle there for servicing again let alone purchase a vehicle from them as I have lost trust in this dealership.

jamaica38

Jul 14, 2014

Purchased a 2005 Honda CR-V on Friday. Picked it up Saturday. Sunday noticed the driver's side door lock does not work with the keyless entry. Called Johnny Anderson, salesman who sold me the car, and he checked with "Dean" his used car sales manager, who told him "car was sold as is, can't authorize to have it looked at." EXTREMELY UNHAPPY AND THIS WOULD BE FRAUDULENT ADVERTISING. Car was/and still is on the website, listing "keyless remote entry." Perhaps it should have said "on 3 doors." I didn't try the remote entry while I was there, assuming since it was advertised as having the option, it was verified as working. Was told to "try tapping around the lock with a rubber mallet." Tried that, didn't fix it. I expect better service and someone to take ownership of the issue and have it fixed. Spoke to "Dean" used car sales manager who told me "we can buy the car back. We sold it at a very fair price." Asked to speak to his boss, Nick Saidai, who also indicated they could buy the car back. When I said it is fraudulent to advertise the keyless remote entry as an option since it doesn't work, he said "That is debatable." When asked what that means,he said "It does work - on 3 doors." Also indicated I should have checked the functioning of the remote entry. I said I don't want to return the car, I want the dealership to provide ethical service and fix the driver's side door. Nick indicated that would not happen.

MH Plumbing

Jul 12, 2014

Purchased a used car on June 27 from this dealer (car for my 17 year old daughter whose car was totaled by a OWI driver who hit her) . The vehicle had some front passenger damage that the dealer was to repair. Was told parts would be available on July 1, with repairs done on July 3 (the 4th was on a Friday); may drag into the following week due to the holiday. I stopped by on July 8th to see what was going on; was told by Sales manger that more parts were needed and we should have vehicle by the end of the week (July 11). He promised to keep us up to date, as we had not been informed of what was happening so far; I told him I understood that they may be having problems and simply asked to be kept informed of what was going on.I called on July 11 and talked with the service manager who informed us that the repairs were still 5 - 6 days away from being complete. Will update if I ever actually get the car we paid for (BTW, we paid cash for the car!)

MHPlumbing

Jul 12, 2014

Purchased a used car on June 27 from this dealer (car for my 17 year old daughter whose car was totaled by a OWI driver who hit her) . The vehicle had some front passenger damage that the dealer was to repair. Was told parts would be available on July 1, with repairs done on July 3 (the 4th was on a Friday); may drag into the following week due to the holiday. I stopped by on July 8th to see what was going on; was told by Sales manger that more parts were needed and we should have vehicle by the end of the week (July 11). He promised to keep us up to date, as we had not been informed of what was happening so far; I told him I understood that they may be having problems and simply asked to be kept informed of what was going on.I called on July 11 and talked with the service manager who informed us that the repairs were still 5 - 6 days away from being complete. Will update if I ever actually get the car we paid for (BTW, we paid cash for the car!)

Anne

Jul 9, 2014

Great care and my salesperson didn't push. Helped me with a good down payment. thank you all at Russ Darrow!!

Tim

Jul 7, 2014

Purchased vehicle from Russ Darrow in 2005. Moved to fleet vehicle and Russ Darrow was kind enough to buy the vehicle back from me.

Mary

Jul 3, 2014

excited about the new Nissan so thank you again for a wonderful experience,see ya soon and thanks again.

S. Graham

Jun 29, 2014

They are liars. I drove two hours to get there to pick up a car that I made a deal over the phone. But when I got there, they made me wait for 30 min. to see the finance person and then told me that the car was sold. I couldn't believe what I was hearing. My sales guy said he put the Sold tag in the car before he left and asked the manager to take care of me especially I am coming from 2 hours away. And then when I got there, the car was gone. They didn't have a courtesy to call me because they wanted to sell me another car and made me drove all the way there and then made me wait another 30 min. and told me that they have other cars that I can buy. I drove 2 hours back home without a new car. Please do NOT deal with that dealer. They are liars.

erick

Jun 25, 2014

well informed, and very personable. They worked with me to get my payments where I needed them, and I got my dream car

steyr243

Jun 22, 2014

Came in for recall and service on our 2 Nissans and traded one in on a new Frontier. Second Nissan purchased at this location and 1 purchased elsewhere. Came back because of sales (Darren Griffin) and service reps.

Marisa

Jun 17, 2014

my sales associate was helpful and knowledgeable about the vehicles.

Abe

Jun 12, 2014

Amazing they fixed my car and i didn't have to rush to work to be on time thank you very much for the excellent service

Mona G

Jun 11, 2014

Robert Garcia the Sales Rep was knowledgeable, informative, very pleasant and helpful. He made sure I had a good comparison of the various Nissan SUV models as well as a good understanding of lease vs purchase. The finance people were incredibly helpful and educational. They went out of their way to get me the best financing possible. The leasing process was very educational - very well explained so I could feel confident I was making the best choice.

sg1234sg

Jun 11, 2014

They are liars. I drove two hours to get there to pick up a car that I made a deal over the phone. But when I got there, they made me wait for 30 min. to see the finance person and then told me that the car was sold. I couldn't believe what I was hearing. My sales guy said he put the Sold tag in the car before he left and asked the manager to take care of me especially I am coming from 2 hours away. And then when I got there, the car was gone. They didn't have courtesy to call me because they wanted to sell me another car and made me drove all the way there and then made me wait another 30 min. and told me that they have other cars that I can buy. I drove 2 hours back home without a new car. Please do NOT deal with that dealer. They are liars.

Catherine

Jun 4, 2014

the best experience i ever had buying a car and on top of that over the phone yet,you definitely picked the right suv for my kids and myself and will always remember this.so thank you again for everything

Samantha

May 29, 2014

This is my first purchase of a new vechile. I'm very happy with the sales people I dealt with on my experience at russ darrow

erica

May 21, 2014

It was very easy and fast to get our new car. answered all of our questions and very fun to work with.

Ben

May 14, 2014

I came in not knowing what to expect with just a little knowledge on what I wanted. found the perfect car for an amazing deal. Outstanding, friendly service

jay

May 7, 2014

The best buying experience every time I shop for a vehicle. Every member of the sales staff was and always are very professional. There is no pressure at any time. Any and all questions are answered very professionally also. I refer everyone I know who is looking for a new or used vehicle to this dealership. I cant say enough about how grateful I am for the great service I receive everytime I walk through those doors. I am a customer for life. Thank you everyone again who helped me with my new purchase.

matt

May 7, 2014

helped us to test drive and look at a variety of different vehicles. really tries to understand your needs as an individual and in many different aspects of buying a car.

sam

May 7, 2014

had an awesome experience great personable salesman. it was fun, easy going The test drive was very calming; I was anxious before doing this and had a pleasant drive

Disappointed

May 1, 2014

We made an "appointment" to see a vehicle we found online. We were very interested in the internet price, but found out after we talked numbers w the finance person that "those numbers aren't real"!! The salesman we worked w was very nice, but very new and did not have much to do w dealing with us, as the finance person runs the show. Our credit is decent, our two current vehicles are financed for 1.9% , however they insisted we would be in a high bracket which was why the payment they suggested to us was much higher than we were expecting. We did the calculations ourselves and the numbers did not add up- they would not even negotiate, and refused to see eye to eye on the internet price- in the end very disappointed w the false advertising- will not return to deal w them because of their dishonesty- plus they would not even disclose what the interest rate would be- one of their offers was at 29%!! Not good business- sorry for people who don't do the math and fall for their games!

Cruz

Apr 30, 2014

had a great experience, would come back again for a different vehicle. very personable and had a great attitude. no pressure and all around a great time buying a vehicle.

Adam

Apr 22, 2014

Everyone was a pleasure to meet, very friendly, and very helpful. Thomas Tomlin helped me get the car I have wanted since getting to drive one in Texas, and he did everything he could to meet my needs to get the car. I thank him and everyone that helped me at the dealership.

jr

Apr 15, 2014

outstanding job. my sales associate knew everyting about the vehicle and that was instrumental in our decision to purchase this

Wayne

Apr 9, 2014

I want to personnaly thank Russ Darrow Nissan Metro Staff and most of all the outstanding salesman Robert Garcia. We came in to look at an used car to replace a totaled vehicle. Robert showed us a number of cars on the lot and then took the time to sit down and really listen to our needs for safety, reliability and budget for a car for my daughter. She ended up with a new 2014 and within her budget. She happily purchased her new car on 4-5-2014 I was so impressed with his customer service that I brought my wife in the following business day and Robert was able to put her in the exact car that she wanted. The whole sales staff was excellent in both sales and financing tansactions. THE BEST car shopping experience I have had in 30+ years of buying cars

Laurie

Apr 2, 2014

extermely helpful in helping me for trading in my car for a new one today. It was good that they were able to get me a payment that was lower for the car that my daughter picked out. :)

Bob

Mar 27, 2014

From the time we entered the lot, everyone guided us through the process and was very professional, courteous and pleasant. made the entire experience pleasurable

Hadiya

Mar 19, 2014

I have never felt so HUMILIATED & HARASSED my ENTIRE life! I hated the experience. I would buy a car $10,000 more from anywhere else. Would NEVER go back!!! They sales guy was extremely rude & incompetent!

Loren Rae

Mar 13, 2014

fun, knowledgable sales person.He exceeded my expectations in all aspects of buying a new vehicle.It was a true pleasure to be able to work with such a professional.

Brian Lamal

Mar 12, 2014

trying to purchase vehicle in Milwaukee over internet. Terrible customer serice! Did not return calls, or emails (should have set off alarms then) Finally got somebody to give me a price. Verified price twice, so we made appointment and drove down the next day 95 miles. Arrived 30 minutes early. Car was not even close to being prepped to go. Employees sitting all over doing nothing! Sit down to fill out paperwork, and was informed price they told me was inaccurate, was considerably higher! Manager rude, and arrogant, saying"you're still getting a good price". Wife took a vacation day, and spent half the day driving down, to have been duped by false statements. Left without a vehicle. As I stated, buyer beware at this dealership!!!! Ecspecially over the internet.

Bryan

Mar 5, 2014

they let the car do the sale. No presure which I really liked. If I had a question they answered it, Very friendly.

Jessica

Feb 20, 2014

My father and I were treated with respect and were able to agree on a fair deal quickly I would do business with Russ Darrow again in a heart beat

jimhenkel

Feb 18, 2014

Easily the worst experience I have ever had purchasing a car. Two days and over five hours later, I finally was allowed to purchase a car. If I hadn't needed a car on an emergency replacement, I would have walked out. Salesperson was friendly, financing person was friendly, but even after making it clear that I had a budget and that I had the money to directly purchase the car, I wasted time waiting until the financing person would even deign to talk with me. Getting the total was almost impossible until I had put money down for the purchase, and they still tried to put the total price separate from the warranties. The entire experience was disrespectful of my time, insulting to my intelligence, and has made me reluctant to even set foot in the dealership for maintenance and tuneups for fear that they will try to waste my time and money further than they already have. Do not waste your time in going to this store unless you want to have you time wasted and patience tested.

Nancy

Feb 12, 2014

outstanding salesman. No pressure, listened to my needs in a car, and was personable and genuine. Just what I like to see in a salesperson.

Brian

Feb 4, 2014

This was the second car I bought from Russ Darrow, and I knew going in it would be an easy purchase. They treated me great from the moment I arrived . Tim my salesman showed me the car I was interested in and took me for a test drive right away. About two hours later I was driving away with my new Maxima ! Before I left they made sure I was familiar with my new car and all of its options . Again I was more than satisfied with my purchase from Russ Darrow , and would recomend them to all my friends.

Rebecca

Jan 30, 2014

I had a nice experience. Sales person was friendly and was meeting my financial needs and did what they could on getting me the car I wanted!

LAURA

Jan 23, 2014

very helpful pulling the cars into the warm garage to look at. It was not his fault that the financing took so long. That was the only part I did not like

Domingo

Jan 16, 2014

I had an excellent experience during the purchase When I connected with my saleman he was great. There was no pressure, straight forward pricing, they even matched a great interest rate I was quoted from my credit union.

Kyle

Jan 8, 2014

I came to Kia looking to buy my first new car.helped me to get the lowest payments and gave me other options on how to lower my payment in the future with refianancing. Very helpful and I love this brand new car.

Matt

Jan 2, 2014

Found my car online the internet sales person contacted me within mins. He put my fears to rest by sending me photos of the car right off the lot, & told me about financing. Thank you all

herman

Dec 6, 2013

Our buying experience far exceeded our expectations. Thanks for being an outstanding sales rep. We love our new nissan and the care we received.

pat

Dec 6, 2013

My sales lady was wonderful and treated us like a friend. Already have recommended her to 2 friends. From start to pick up everything went friendly and easily. Great trade in value

josh

Nov 26, 2013

put us at ease and helped us find the perfect car for our daughter they went the extra mile to make sure we were happy and felt she would be safe in her car.

NOTHAPPY

Nov 21, 2013

Had the worst experience ever. I had done a lot of shopping around for cars and knew exactly what I wanted. I found a really good price at this dealer and emailed them to confirm the price and monthly payments, etc and then scheduled an appointment to go in the next day. My husband, an accountant, came with me to help me with the pricing. They showed us the car right away and it was perfect. We talked about pricing and of course they threw in their little fees that my husband picked up on immediately and refused to pay. They agreed to take these out of the equation. Once things sounded settled my husband and I discussed it and were willing to buy it. My husband had a work meeting and I felt comfortable finishing things up since they told laid out the pricing for us. Well I sit there for about an hour filling out paperwork and they asked me for the $3,000 down payment check right away. I said I would give them the check as soon as I saw the paperwork so I could see the numbers that we discussed actually on paper. The sales person looked at me like I was crazy and went and talked to the manager. He came back and was like well "we are afraid you just want to see our number so you can take them to a different dealer." I am not sure where this came up since I was already in the process of signing the paperwork. I explained again that I just didn't feel comfortable writing my check until I saw the paperwork. Again he went back to the manager and this time I could hear them talking and the manager was "well just tell her she is going to have to hang tight for awhile." It was 20 feet away from me so I just stood up and explained to the manager the exact same thing that I told the sales person. Before I could finish talking the manager cuts me off, "it is sold already, there is nothing we can do." Considering it was a Monday and no one else was there, I doubt it sold, but if it had you think you would offer another car for the same price or offer to relocate one at a different dealer. So I ended up wasting 3 hours of my time for you to finally tell me that the car sold... I don't know if he got cold feet about the price he had given me or what, but the dynamics were definitely off. The sales person I was working with was so upset that he walked away from us and walked away with his hands on head. I asked to speak to a manger, he said he was the manager. I said I wanted to talk to someone above him and he was he would have to call me. Then manager told me I was acting like a child. Let me remind you that my husband had just left, and I am a physician I deal with difficult patients every day and I cater to their needs. So general manager called me like 15 minutes later and supposedly knew nothing so i told him what had happened. He first defended his staff, never actually apologized to me, and said well trust from the dealer and the buyer needs to go both ways and I don't think we have your trust right now. NO KIDDING you don't have my trust after that little incident. He did offer to relocate me the same car then, but I would so much rather give my hard earned money to someone that treats me the way that I deserve to be treated. SO UNPROFESSIONAL! Will never buy a car there and will never tell anyone to go there!

diana

Nov 20, 2013

I highly recommend one of the best sales team we have worked with. This dealership is very honest and up front on costs. You can't ask for a more friendly dealership. Everyone greeted us and was very kind

Bob

Nov 14, 2013

Incredible is the word I will use to describe my experience . I have been in sales many years and purchased a number of vehicles, this dealer ship has been the best experience. My hat off to a fine job!

brking81

Nov 8, 2013

THINK TWICE BEFORE BUYING FROM RUSS DARROWWe are writing this review in hopes that you set aside the excitement of a new purchase and think logically before spending your hard earned money on a vehicle at Russ Darrow Nissan in Milwaukee (Russ Darrow). WE DO NOT HOPE YOU MAKE THE SAME MISTAKE AS WE DID. Unfortunately, we have learned the hard way and we are left dissatisfied with the entire process and all levels of management and personal. We now know the NEVER come back to Russ Darrow and tonot let ANYONE play any classic games we all have heard about that happens at dealerships like this one.THE INSPECTION/TEST DRIVE (October 26)When asked if the vehicle had Satellite Radio the salesman said yes, but was unsure how to make it function within the car. UPON FURTHER INSPECTION, AFTER THE PURCHASE, THE VEHICLE DID NOT HAVE SATELLITE RADIO CAPABILITY THAT THE SALESMAN STATED IT HAD DURING THE TEST DRIVE!!!We asked to see underneath the vehicle for any rust and, if any, the severity of the rust. The salesman stated all the lifts were taken. HOW CONVENIENT. We discovered a crack in the windshield on the test drive (never disclosed to us we had to find it ourselves 15 minutes into inspecting the vehicle). We were told it would be fixed prior to taking ownership of the vehicle. Was it fixed at the time? NO! On the passengers inside of the car there was missing a panel. The salesman told us he would look into getting a panel for us. NEVER HEARD A WORD ABOUT IT AFTER THAT. We also noticed scratches and dings throughout the vehicle, which we expected being that it was a used car. WE WERE TOLD THESE WOULD BE BUFFED OUT UPON RECEIVING THE VEHICLE WE WERE PROMISED ALL THE ISSUES WE DISCOVERED AND MENTIONED WOULD BE FIXED EITHER PRIOR TO RECEIVING THE VEHICLE OR ON THE FOLLOWING WEEK WHEN WE CAME BACK.NEGOTIATING THE PRICEDespite all the issues, we decided to make an offer on the vehicle based on Russ Darrows promise to have all the issues fixed on the vehicle. After being asked what we are willing to pay and afford our first offer was instantly rejected. ALL OF A SUDDEN the salesman returned to inform us that there is a couple taking the same vehicle we are interested in for a test drive and that they are ready to buy at full asking price and that we MUST come up in price. We came up in price and he came back saying it wouldnt work due to the other couple willing to pay full price, BUT since we were interested in the vehicle first, they would honor that fact as long as we come up more in price. We unfortunately came up and a deal was struck based on promises.THE SIGNING OF THE CONTRACT/PAPERWORKThe Buyers Guide stated there were discoveries of a front differential leak, step rails rusted, drivers mirror inop & switch inop, and bad battery. We raised questions about these issues and asked to speak to the Manager in regards to them. The Manager stated that the State of Wisconsin is the only State that requires a Buyers Guide and that the State itself is very particular in documenting the current condition of the car, whether they are minor or major issues. He assured us these are all minor issues with a used vehicle and no major issues would come of them in the immediate time being, but they are mandated to report them. THE AUTOMATIC STEP RAIL IS NOW HANGING OFF AND DRAGGING ONTO THE PAVEMENT WHILE MAKING LEFT TURNS A WEEK AFTER WE PURCHASED THE VEHICLE!!! AS WELL AS ON OUR WAY TO GET OUR VEHICLE FIXED ON WE NOW HAVING WINDOW GUARDS FLYING OFF OUR VEHICLE AS WE DRIVE ON THE INTERSTATE (THATS SAFE!!!)AND THE MANAGER SAID THESE ARE MINOR TYPICAL ISSUES!!We were then presented gap insurance options, but were unsure of which one to choose. So they had wrote out 2 separate contracts for us to sign depicting different prices based on two different types of gap insurance coverage. They stated we would have to call back on Monday to let them know what contract to submit to the lender. We called back Monday (10/28) to express our displeasure of being told the car did not have what they said it had (Satellite Radio) and the severity of these issues they called minor. I requested that the paperwork not be sent into the lender until we determine a solution for these issues. I was assured again the issues would be fixed and that if they could work out some different pricing, given the fact the car did not have the options we were told it had, they would. COME TO FIND OUT THE CONTRACT WAS DECIDED FOR US WITHOUT OUR VERBAL AUTHORIZATION OF WHAT CONTRACT TO SUBMIT TO THE LENDER.DELIVERY OF THE VEHICLEUpon walking to the vehicle we notice a dent that was never disclosed to us during inspection and was not on the ever so truthful Buyers Guide. WAS TOLD THE DENT WOULD BE FIXED WHEN WE BRING BACK THE VEHICLEThe scratches and dings were still there I QUESTION IF THESE WERE EVEN WORKED ON.In order for the salesman to smooth things over a bit he stated he had one of their employees go put gas in the vehicle. Got in the vehicle and noticed they put a 1/8th of gas in the tank to give it of a tank. WHAT A NICE GESTURE OF RUSS DARROW TO SPEND $15 AFTER WE HAD JUST SPENT OVER $20,000 ON THE VEHICLE. Once we entered in the vehicle we discovered the crack in the windshield was still there that we were promised would be repaired prior to receiving the vehicle. Prior to leaving the lot we were once again assured all issues with the vehicle would be fixed at Russ Darrows expense.POST PURCHASEWe made an appointment for the following Wednesday (10/30). Halfway there I called to confirm our arrival in order for our service to be expedited as they promised (we live 2 hours away) to only have them cancel the appointment on us. Would it have been that difficult for them to pick up the phone first thing in the morning and inform us they could not accommodate us that day so that we both would not have taken off work and save us gas money? I voiced my extreme displeasure at this point only for the salesperson to smooth things over by assuring us they would work around our work schedules the following week and to inform us that we purchased the vehicle cheaper than we thought. The salesperson informed us that my fiance was not approved for the agreed upon price and they lowered the amount of the car to put us at our maximum financing limit. THIS IS THE FIRST TIME WE WERE EVER TOLD THIS!!! We have yet to confirm this and I question the reason for not telling us right away. It would not surprise me if it led us down another dark alley about this experience. We called back on Friday of the same week to setup an appointment for Wednesday (11/6) only to be told that Wednesday would not work for their schedule this after being assured by our sales person that Russ Darrow WOULD work around our work schedules. I asked to speak to a Manager and the Manager stated they would honor their commitment to have the vehicle looked at and worked on that day. We both took off another day of work and dished out another $75 in gas money only be told on arrival that they will have to put us in a loner vehicle and we would have to come back because they cannot work on the vehicle that day. UP TO THIS POINT IN TOTAL WE SPENT $125 IN GAS, 2 DAYS OFF WORK (the both of us) FOR A LOSS PAY OF $800 AND A TOTAL NET LOSS OF $925. AND NOW THEY ARE ASKING US TO COME BACK AND TAKE AN ADDITIONAL DAY OFF WORK AND MORE MONEY SPENT ON GAS FOR A TOTAL NET LOSS THAT WOULD PUT US NEAR $1,500?!?!? At this point we have been as patient as anyone could be in the situation we were being put in and we politely ask to speak to the Manager. A Manager comes over and we express our displeasure with the vehicle and its problems that we feel were down played along with the service being provided. We then inform them we would like to return the vehicle if possible. He says he is unsure if that is possible and leaves. As we were sitting there for approximately 5 minutes and seeing only one potential customer in a cubical and all the Sales Managers just standing around, we again ask to speak to the Manager. The salesman again made a final smooth it over type pitch and reminded us that we had gotten a better deal than we had thought. However, we were tired of the constant run around and games being played that nothing he could say or do at this point could possibly smooth anything over. Instead of the Sales Manager being brought out, the Financing Manager is brought out to explain the breakdown in numbers within the purchase. With two different contracts being signed and this new sales price we were told about DAYS AFTER THE PURCHASE, numbers were being thrown at us left and right to the point we couldnt make heads or tails out of it all. He then asks if we have any questions and we ask AGAIN to speak to a Sales Manager. After about another 5 minutes of waiting a different Sales Manager sits down and informs us that he understands there are issues with the vehicle and that he would be happy to look at them, but COULD NOT PROMISE THEY WOULD FIX ALL THESE ISSUES BASED ON PRICE. THIS WHOLE TIME WE WERE PROMISED THAT THESE ISSUES WOULD BE FIXED AND NOW THEY WOULD NOT HONOR THAT PROMISE?!?! I make him aware of our displeasures and state that we would like to return the car based on their constant attempt to down play the issues that we discovered and what was stated in the Buyers Guide, including them not honoring their original promise to have all the issues fixed at the cost of Russ Darrow. He states that my fiance signed the contract and that we should have read it more carefully. Then proceeds to tell us the contract is made final and they would not even look at the vehicle at this point. I then inform him of the options we have legally, as a purchaser, that I would be contacting the Wisconsin DOT while seeking legal representation in this matter. He stood up and said GET OUT OF HERE AND YOU CAN HAVE YOUR ONE ATTORNEY GO UP AGAINST OUR 30 with a smirk on his face. I then proceeded to the sales cubicle next to the one we were in and tapped a lady, who was interested in a vehicle there, on the shoulder to inform her of our experience at Russ Darrow. We began to walk out only to be cursed at for informing the lady. As we walked out she walked out right behind us. I only wish someone would have tapped us on the shoulder that day to inform us. THIS IS OUR TAP ON THE SHOULDER TO YOU!!!Good Luck in Your Search and We Hope Your Experience is Better Than Ours!

brian

Nov 6, 2013

our service tech was a great help. The process was smooth and easy. In and out. Can't beat it. Thank you

Paul

Oct 30, 2013

Best car leasing experience I have ever had. everyone was incredibly knowledgeable and able to answer all of my questions. The entire process was quick and painless.

Rick

Oct 30, 2013

I drove 45 miles to test drive a Lincoln Navigator. This was after making contact with the Internet Sales Manager & a sales rep. I was even told another person was planning on showing up to test drive the vehicle later the same day. When I arrived, I found that the vehicle had sold over the weekend. I understand that things happen over a weekend that not everyone is aware of, but I'm offended after making the Sales manager aware, internet sales manager aware and the sales associate aware of how unhappy I was, I find the Lincoln still on the website for the dealership and on cars.com. I would not buy a cup of coffee from the vending machine at this dealership. Way too many good, credible dealers out there.

Theresa

Oct 23, 2013

service was great told me alot of thing about car i did not know about.

Tess

Oct 17, 2013

very patient with us and no pressure at all thank you so much Russ Darrow we recommend anyone to come here if your looking for a Great Deal at a Great price...

A. F.

Sep 24, 2013

Had a Pathfinder SL model listed at a very attractive price. I called and verified the price twice. I then scheduled a test drive with my wife and the 1st thing I showed them was the internet price print out. Sales Person said they would honor it. During the ride, I kept asking what's wrong with it.. Why are you selling as cheap as a base model... came to a conclusion maybe because it's missing features like NAV. We proceeded to go ahead with purchase. 20 minutes later... Manager came out... said this was listed wrong... we can't honor it... and walked away. He seemed upset at us. Upset at Us?? Frankly, it was rude. Then the sales person turns to me and asks if he can get us into a Murano? What!! I had my doubts... but asked ummptom times. So a mess up... rude in our faces. I decided to call the manager the next day to tell him price was wrong, last visit was kinda rude, ... and I was still looking for a Pathfinder. Told me internet Price will be updated in 3 hours... and will call back with a deal on a Pathfinder... and apologized for price mix up. Okay.. not bad I thought. Manager never called back..(I even called back 2 times later and left 1 message on interest). price wasn't update 3 days later when I last checked. Am I missing something here? Wasn't being rude.. just trying to buy a car... told them interested in a vehicle... wow... I guess confused on how to buy a car at this place. I wonder how car service would be if I can even work with a sales person!

kkmirsxoxo

Sep 21, 2013

This place is a joke! they wouldn't give me what I needed for a trade in(not a big deal), but then they advised me to buy a car from them and "voluntarily give the bank my car"(my trade in) in other words volunteer my car for repossession, they tried saying that it will only be on my credit report for 90 days and that it won't hurt my credit, thankfully I'm not that stupid! So my husband and I left and the sales man calls me to "get more information" and I told him I am not interested. Now all of a sudden my husband and I have 6 new inquiries on our credit report because they ran our credit after I specifically told them NOT TO!!!!! needless to say I will NEVER do business with Russ Darrow again, and I will make sure my family and friends don't waste there time here either!

kkmirsxoxo

Sep 21, 2013

This place is a joke! they wouldn't give me what I needed for a trade in(not a big deal), but then they advised me to buy a car from them and "voluntarily give the bank my car"(my trade in) in other words volunteer my car for repossession, they tried saying that it will only be on my credit report for 90 days and that it won't hurt my credit, thankfully I'm not that stupid! So my husband and I left and the sales man calls me to "get more information" and I told him I am not interested. Now all of a sudden my husband and I have 6 new inquiries on our credit report because they ran our credit after I specifically told them NOT TO!!!!! needless to say I will NEVER do business with Russ Darrow again, and I will make sure my family and friends don't waste there time here either!

demit

Sep 5, 2013

I saw a car on Russ Darrow's website that I liked. I called them that morning and asked if they still have it on the lot. They said that they did. I drove an hour and a half to get there because I was very interested in it. A salesman greeted me before I got anywhere of course. I asked him if I could take a look at the specific car and he told me that it had been sold two days ago. I left and will happily not be considering a car at a Russ Darrow dealer ever again. :)

Paul

Aug 9, 2013

The waiting area is very nice and clean! everyone did a great job!

Mike H

Jul 31, 2013

Service was very efficient and fast. They were very specific on the terms and conditions and the type of deal we were getting and would get. We also were presented options on what deal we could choose from.

Troy S.

Jul 25, 2013

was able to get a couple of vehicles the same day as my request. Great to work with patient and very knowledgeable. Highly recommend.

Terry B

Jul 18, 2013

I liked the coffee and soda bar. That's a nice touch!

Kevin P

Jul 10, 2013

We had a very good sales person and easy to approach! :)

DAN

Jul 3, 2013

they did a great job helping me get my brand new nissan!

Stephanie

Jun 26, 2013

i am a Current customer, third car from this dealership and will keep coming back

Steven

Jun 19, 2013

very nice and very helpful , always with a smile and good mood, he showed us 3 cars, and we drove them on the Highway, We are very happy about the treatment in the dealership

crystal

Jun 12, 2013

I have recently had the honor of doing business at the new Metro Nissan Service Center. I have had a history of bad service experiences in the past with other dealerships. After Matt Smeiska reassured me that I would get good service, and that he would see to it, I am now feeling a sense of trust once again. I cannot thank him and his staff enough, for the way that they explained things to me, and let me look on while my car was worked on. I cannot say that I trust all dealerships, but I will not hesitate to return to Metro Nissan as long as Matt is overseeing the service department. Thank you Matt and the nice mechanic who worked on my car.

Donna

Jun 5, 2013

5 Stars for the service department at Russ Darrow nissan always a great job

leafy

Jun 4, 2013

I would go to any other Nissan dealer in the Milwaukee area, but never to this one.I was quoted a price on the phone (and in person) for a car. I got this quote when I was at another dealership, when I told them the price, they said they had to be lying, and oh boy, were they.Once I tried to buy the car at the price given ($284 for a 2013 Nissan Leaf SL lease) with my trade in, that is when the games started. First they tried to heavily under quote me on the value of my car. My car was in average shape, they offered me $3000 below worst possible rating. Next, they decided to tack on a $2000 coat "protection" package without even asking me. This is even after I made fun of it right to the salesmen. Also found out later that other dealers were charging $1200 for it.Any anytime I had a question on numbers, our salesman played dumb. He constantly said he didn't know what charges were for and what was being offered, behind the scenes finance guys who wouldn't talk to you till you are walking out the door did all the numbers.In the end, even if I kept my car, they were never going to give me the price quoted. They were saying i needed to come up to at least $350.Overall, I will NEVER go there again. Go to Boucher Nissan in Waukesha instead, they know what they are doing.

Lynda

May 29, 2013

Service is always fast in and out. Friendly happy people. My service experience was very good.

Bethany

May 22, 2013

Always friendly service and very quick to get you set up. Lets you know your car needs, but not too pushy when you decline the "extras" you didn't come in for originaly. Have been coming here for years and have had good service from Joe and all employees here.

Renee

May 15, 2013

I have been coming to Russ Darow beginning in 1994 and the company has always been pleasant. I have done business with Joe plenty of times and he has always been polite and honest with me about my car. It's always nice to see the same face, makes me feel comfortable and know my car is in good hands. Thanks Joe!!

Craig

May 8, 2013

Good experience. was very excited to show us all the bells and whistles on our new vehicle.

alex222777

Apr 5, 2013

I leased a Nissan JUKE from Russ Darrow last week. I would definitely recommend anyone to stop here and lease a vehicle. Request to speak with Jared Brockel, he is a friendly person that will make your experience easy and relaxed.

waldokatz

Mar 6, 2013

We shopped around for a long time before we settled on this car. It was exactly as represented and just what we wanted. The price was fair, the dealership treated us well, and our salesman, Jerad Brockel, did an outstanding job of answering all of our questions and generally making our purchase a smooth one. We would deal with Russ Darrow Nissan again and with Jerad as our salesperson.

gooddog707

Nov 29, 2012

Supper Sales Person..!! Very Helpful , Jerad Brockel..!!! He was great in helping in our used car we bought out of state over the internet .. The car was every thing he said it was and more ..!!! We Love our New Used Car ..!! Thanks Again Jerad for A Great Car, Buick Enclave 2010 CXL in White Damond ... !!!! And A Great price from Russ Darrow Nissan ..!!!! You can Trust Jerad Brockel ..!!!! " AAA+++ " There the Best...!!!!! Thanks Again from Bill and Carleen...!!!

pprenger

Jul 31, 2012

I commend Russ Darrow and sales person Jerad Brockel for the wonderful service they provided me on a preorder of my new 2013 Nissan Altima SL! A DREAM car (:

Kcabral1207

Jun 19, 2012

The sales were phenomenal, but it took nearly 2 hours to get through financing due to not having enough staff. It was very frustrating. I would highly reccomend Jerad again, but would suggest going during a non busy time to ensure less wait for finance and paperwork.

Packersin13

Jun 18, 2012

Great service. Very Friendly. I was able to put money down online, come in and test drive and drive away on the same day. I'm more than satisfied.

bbuyeske

Apr 4, 2012

was very pleased with the service I recieved while i was there and how fast the turn around was to take my trade in and walk out witha brand new car

yellowsnider

Mar 22, 2012

Was very pleased with the level of service we receivedJerad took the time to ensure we picked the right vehicle, and made sure we were completely taken care of.Overall, a very positive experience.

MWichman

Mar 7, 2012

My husband and I where both in the market for new cars and words dont describe how perfect our expiriance was with Jared at Russ Darrow on 91st and brown deer rd. He went above and beyond and customer service expirance we both have ever encountered. He was sooo friendly and professional. We would without any question send any of our friends and family to not only Russ Darrow Nissan but would definately send them to see Jared! Your very personable personality speaks volume about you! I hope tou take the time to recognize Jerad and his outstanding customer sevice! Jared .... THANK YOU!!!

rweich

Jan 26, 2012

I had the opportunity to work with Jerad and he really impressed me with his customer service and devotion. I was pleased at the time he took with me and made sure I was satisfied. When I looked confused, he allowed me to ask more questions. It was a stress-free opportunity and I never felt pressured or obligated to buy.

heavenlywit

Dec 31, 2011

I have given this dealership a very bad rating because they are a bunch of liars who like to steal from the elderly, and take advantage of them! If they did this to my Dad, who knows how many other elderly people they have taken advantage of! I was there with my Dad when he told them he didn't know whether or not he could afford to pay cash for a Pontiac G6. The used car manager, Brenden told my Dad in order to hold the car for up to 5 days (make sure it wasn't sold to someone else), just to give them a couple of hundred dollars, until he was able to figure out his finances. This was on Friday, December 16th 2011. My Dad told them to charge $200.00 to his Discover card, and by Monday, December 19th 2011, he would know whether or not he had enough cash in his account after subtracting the taxes. I have given money to a dealership before to hold a car, and they gave me my check back when I couldn't afford it. Same goes for apartments I have rented. When my Dad went to the used car dealership on Monday, December 19th to tell them he was going with a lower price car that was within his budget, and to refund the $200.00 to his Discover Card, Brenden--used car manager disappeared for 20 minutes. When he came back, he told my Dad they could only charge his card, they didn't have the ability to refund his card, and they would mail him a check for $200.00. Up to this point in time (December 31, 2011), my Dad still has seen a check in the mail from them. I've worked in retail long enough to know if you can charge a card, you can refund a card. They took advantage of the fact my Dad is elderly, and didn't know they were lying to him. I plan to report this dealership to the WI BBB. There's also a law against taking advantage of the elderly. They employ a bunch of sharks and vultures waiting to pray on those who don't know any better.

lmayer

Nov 20, 2011

From the moment I walked into the dealership, I felt comfortable. All the employees had smiles on their faces and interacted well with each other. It appears that they enjoy their jobs. I knew what kind of car I wanted, and there was no up-selling or pressure of any kind. The first offer I received was the only one required, and I was dumbfounded by it because it was an excellent price. I just sat there, staring at the paper, and the Sales Manager asked "Is there something wrong?" I replied that I wasn't expecting such a good offer right off the bat, and the manager replied "we prefer to give the best price up front, instead of in $100 increments". Jerad, the sales rep, said "that's the Darrow difference!" I really didn't believe that advertising slogan, but I do now. They were willing to search for a specific color, and they were very easy to work with on financing - much flexibility for a qualified buyer. The car came with 3 free oil changes with no appointment required. And all of this occurred after 5 PM! I never thought I'd say this about buying a car, but it was actually a pleasant experience. Jerad is a wonderful sales rep - very attentive, patient and helpful. Everyone I spoke with, including Eric in Finance, was top notch. I keep my cars for 8-10 years, but even so, Darrow has a customer for life.

mdimbuye

Nov 16, 2011

Jerad took my call at 10pm!!! Even though he did not have vehicle on lot was willing to locate it for me and in the color I wanted and while beating all dealers "internet prices". We had a misunderstanding that was dealt with as smoothly and with no pressure. We also meet with Igor the sales manager and Eric in finance, all were great and made us feel comfortable...a rarity for sure. Would recommend with 2 thumbs up!!!

tslovisky

Nov 5, 2011

My brakes went out and they came to my place and drove me to the dealer, I drove home in a car. Amazing, we finsihed the paperwork on the weekend.

kanddwoz

Oct 6, 2011

Everyone at this business are not only friendly, but also knowledgeable and helpful in every way possible. This is my second purchase this year from Russ Darrow Nissan. Not to mention my fourth overall, because we really like the Nissan brand for the economic value and the safety features. Especially the safety features; you see, we are living proof from a front end collision that totaled our 2010 Nissan Sentra and walked away without a scratch. The police were also amazed that the vehicle damage left usin such good shape.Demetrius sold us our second car in a month, having bought a 2011 Sentra exactly 30 days earlier. His salesmanship brought us back for another buy because he's excellent in his approach to selling you what you want and need. He showed me many different models available before narrowing it down to driving one and then deciding. I would have been offered more test drives, but I had done that just a month earlier. I really appreciate driving several different models to choose one I like the best.Tom and Igor, the bosses of Demetrius, seem to work seamlessly with him when negotiating the sale. This team is superb. There aren't enough superlatives to describe a fine experience purchasing a car. We bought a 2012 Sentra at a super price.Eric did an awesome job filling out all the necessary paperwork with appropriate explanations and answered any questions we had. He's a great addition to this amazing team at Russ Darrow Nissan.We look forward to our next contacts with all of them in the future.

jeanielamp

Oct 3, 2011

The employees were all very nice as soon as we walked it. Brought us pop and coffee. Showed us cars in my price ranger, were not pushy and even though we were there close to closing they allowed us to take our time in making decisions. Igor, Jerod and Eric as well as the porter all stay 2 hours beyond closing! Negotiations were simple and fast! Igor and Eric handled the bank matters quickly and got me a great price/rate! Paper work was fast and I actually had fun buying car as stressful as it can be!They went above and beyond!

intewedm

Apr 2, 2011

I bought a used Passat and on the way home the "check engine" light came on. They brought me a new rental car to use and picked the Passat up, and went above and beyond getting it fixed at no cost to me. The problem was difficult to diagnose and I got alot of work done by the VW dealer they took the car to.