Used Cars for Sale at Russ Darrow West Bend Chrysler Jeep Dodge RAM in West Bend, WI

Russ Darrow West Bend Chrysler Jeep Dodge RAM of West Bend offers you the opportunity to find used cars by Russ Darrow West Bend Chrysler Jeep Dodge RAM. Russ Darrow West Bend Chrysler Jeep Dodge RAM is a trusted dealership serving clients throughout West Bend, in search of certified used cars. Also, Russ Darrow West Bend Chrysler Jeep Dodge RAM is a very reliable dealer recognized to offer you a huge selection of affordable, reliable used cars. You can filter the listings by used cars for sale by Russ Darrow West Bend Chrysler Jeep Dodge RAM to get the affordable car that is right for you.

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$42,749
$42,749 above
$1,258/mo est. ?
26 km

Russ Darrow West Bend Chrysler Jeep Dodge RAM

Authorized EpicVIN dealer

53095, West Bend WI

Check Details
$43,896
$43,896 above
$1,292/mo est. ?
13 km

Russ Darrow West Bend Chrysler Jeep Dodge RAM

Authorized EpicVIN dealer

53095, West Bend WI

Check Details

What’s more, Russ Darrow West Bend Chrysler Jeep Dodge RAM of West Bend has been on the market for a very long time and remains the preferred dealership for buyers looking for used cars and trucks for sale. From low mileage used cars to cheapest used cars, there is something for you from Russ Darrow West Bend Chrysler Jeep Dodge RAM. Check out the listings today to find the right car for yourself. Russ Darrow West Bend Chrysler Jeep Dodge RAM is definitely the best place to buy used cars online.

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Based on 201 Reviews

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Hermelinda

Nov 17, 2016

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I had a great experience buying a car at Russ Darrow. I appreciated all your help and the great service provided. We are very happy with our purchase from Russ Darrow. I would buy another vehicle from them in the future.

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RetiringHappy

Nov 11, 2016

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Persistence by my sales rep. paid off as I got the Black AWD Charger I wanted and for a great price. We tracked down several vehicles during the process, but they quickly disappeared. Then one day, POW! My sales rep. nailed it and finalized the deal! Thank ever so much Andy.

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Jeri

Nov 8, 2016

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I had a wonderful Shopping experience at Russ Darrow I would highly recommend the Russ Darrow Group to a friend. Their fantastic service helped us get a wonderful car at the best possible price. It's nice to know there is a dealership out there who cares about their customers.

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Inell

Oct 3, 2016

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They were very answered and accommodating all questions. Excessively helpful without being tricky or condescending Based on what my loved ones and I also told them I actually had been lookin for they located the vehicle that is best for us! I'd definitely come back whenever i would like a motor car again!

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Ferdinand

Sep 29, 2016

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Their credibility and authentic concern for the consumer shined through each and every step of the way. they had the ability to reply to all of my inquires about the car that is new The entire undertaking was perfect. one of the best sales people we have ever encountered.

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J & L

Sep 29, 2016

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After being blown off by a local dealership we took the hour drive and bought a used Dodge Ram with very low miles. The drive was well worth it and we are satisfied with our purchase. We were treated very well and enjoyed our time with the excellent dealers and finance people. I would recommend checking this dealership out to any friends or relatives.

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Vicenta

Sep 20, 2016

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I personally was suggested to come to this Russ Darrow store by many friends. They blew us away with amazing customer service and support. I felt very comfortable walking out of the dealership with the deal we got. Thank you very much for the very good service. My spouse had a great encounter and will continue to recommend Russ Darrow.

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Mark Calvin

Sep 13, 2016

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Great experience buying a new vehicle. Paul was knowledgeable on the product and did a great job of explaining the various features on the new Jeep Cherokee we purchased.

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mark

Sep 8, 2016

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I was looking for a newer car for my family When I am in the market for a newer car they are my very first choice! They answered all questions I had. Thank you for the great customer service

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JaneWB

Aug 29, 2016

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It was my first experience in buying a car by myself. With the help of Andy Hagen and Dan Powell, it went smoothly. I was quite nervous and test drove several cars. I told Dan what I wanted and didn't want in a car and he found exactly what I wanted. I decided on the 2014 Chevy Cruze. I absolutely love it!!

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Josh L

Aug 26, 2016

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This is the second car that I got from Russ Darrow and 2nd one From Dan D.Great sales man gets right to the point and makes you feel great about the purchase you made. Would recommend to anyone to stop in and look to see what they can do for you!!!

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Emmaline

Aug 24, 2016

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I have been a repeat customer at this Russ Darrow dealership The Salesmen were breathtaking and acutely helpful through the process. my hubby and i will surely suggest them to all of my friends who are interested in purchasing a pickup.

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Tyler Bares

Aug 23, 2016

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It was an awesome experience! I bought two years ago and plan onbuying again.

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Camilla

Aug 10, 2016

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I was looking for a newer car for my family They were quite helpful through the whole process of picking out the van I ended up getting. My salesman was polite, funny and very correct. Gorgeous store, great service and beautiful cars, and super value

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Calandra

Jul 25, 2016

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I was suggested to come to this Russ Darrow dealership by many friends. They made doing all of the paperwork relatively painless. I would definitely come back when I need a car again! We are very happy with our purchase from Russ Darrow.

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Norene

Jul 14, 2016

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I had a great experience buying a car at Russ Darrow. Our salesperson listened to what we wanted and made sure we got it. I love my truck and our sales person was great. It's nice to know there is a dealership out there who cares about their customers.

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Lyle Krueger

Jul 7, 2016

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Clyde Wallace was extremely helpful when we bought our 2014 Subaru Forester. He answered our questions and wanted to make sure we were comfortable through out the whole process.He didn't apply pressure , just wanted to make sure he was meeting our needs in purchasing the car.He did his best to speed up the closing process and we were very satisfied with our experience at Russ Darrow.

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Jammie

Jun 29, 2016

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Today our sales associate at Russ Darrow was really helpful. The employees at Russ Darrow got me financed with my negative credit. I would definitely buy from Russ Darrow again. They were very patient and worked with us Thank you so much.

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Greg

Jun 23, 2016

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We stopped ar dealership on Saturday evening. Paul came out to help us even though the dealership was closed. Gave us information and showed us a few cars. Came back Monday for a test drive of three different vehicles. We ended up buying one. Paul made the experience very enjoyable.

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Arden

Jun 13, 2016

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The buying experience at Russ Darrow was quick and pleasant. They made doing most of the paperwork relatively painless. It's nice to understand there was a dealership available to you who cares about their customers. I had a experience that is excellent will continue to recommend Russ Darrow.

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Robin

May 30, 2016

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I've bought many vehicles throughout time, and this was one of the best car shopping experiences I've had! Was looking around a few weeks, so that means a few other dealerships were visited. Heard of Russ Darrow in West Bend, decided to visit, and that concluded our search! Had exactly what I was looking for and as for working with my budget, that went without a glitch! Was 100% set on doing my own financing, as none of us like the multiple credit checks going out. But since I'm from out of town, thought I'd give it a try so save a trip. Listened to my request of only using a couple finance institutions, and unbelievably they had one come back better than what my own financing offered! Top it off, who likes to wait to get their new vehicle after you purchase it? Not many I'm assuming. At Russ Darrow of West Bend, I got mine the same night! Sales rep, Paul Zwick and finance stayed past hours to be able to send me home in my newly purchased vehicle! That's dedication! I must add because to me it makes a difference, which is, they know who their customer is! I brought my husband along just because I didn't want to go alone, and not once did I get shoved to the side. I appreciate that. I'm the customer and I was treated as so! Definitely would recommend, and already have, to check out Russ Darrow of West Bend for your next vehicle excursion!

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Malisa

May 26, 2016

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We have been to many dealership's, but this was our first time going to Russ Darrow. They took the time to explain all the features of the car, and got me a great deal on the car. I appreciated the kindness and courtesy that was demonstrated to me. When the time comes I will be back to this dealership to buy another vehicle.

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Melanie

May 19, 2016

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I am very happy with my experience at this Russ Darrow Dealership. They took their time to help me find the terrific vehicle. Everyone was very friendly and my sales person was very responsive to my questions. When the time comes I will be back to this dealership to buy another vehicle.

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Joey

May 16, 2016

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I bought a 2006 Kia Sportage from Lashawn at Russ Darrow. Ran well for a week or so, then broke down. They sent a truck to where i live with a brand new Nissan rental at no cost, and repaired the car we bought at no cost. Once it was repaired they brought it back for us. Seriously good customer service and easy to work with!

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Jacob

May 12, 2016

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This is the second time that I have leased a vehicle from Russ Darrow. I appreciated all your help and the great service provided. I would buy another vehicle from them in the future. This was a fast and one of the best new car buying experience ever.

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Bethany

May 5, 2016

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I wanted to say I am very happy with my experience at Russ Darrow. Their approach puts you at ease during the negotiation and final purchase. I would definitely go to Russ Darrow again for my next vehicle. We are very happy with our purchase from Russ Darrow.

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Phoebe

Apr 25, 2016

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Today i purchased my first vehicle out of this Russ Darrow dealership. I appreciated the courtesy and kindness that was shown to me. Specific fantastic servicing aided us get a wonderful new car during the best possible cost. Thanks yet again to everyone for going the extra mile on a job well done.

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Kyong

Apr 13, 2016

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I came into Russ Darrow because I needed to trade in my car for something new. Everyone I delt with at this Russ Darrow Dealership was very friendly. We are very happy with our purchase from Russ Darrow. When I am in the market for a new car they are my first choice.

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Bruno

Apr 6, 2016

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My experience at Russ Darrow was amazing. They helped us to test drive and look at a wide array of different motors. I will be back for future purchases and will refer many friends. All my questions were answered in a timely manner.

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Delorse

Mar 31, 2016

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I had a great experience buying a car at Russ Darrow. Our salesperson was very knowledgeable in explaining each of the vehicle's. I appreciated all your help and the great service provided. The whole experience was fantastic from start to finish.

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Gale

Mar 26, 2016

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Working with Dan Domask to buy a new car was a real pleasure and I sure we will be buying more cars From Russ Darrow because of Dan.. We love our new car.

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Rosamond

Mar 24, 2016

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I had a wonderful Shopping experience at Russ Darrow I would highly recommend the Russ Darrow Group to a friend. I appreciated all your help and the great service provided. Some of the best people and customer service I ever had.

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Efren

Mar 17, 2016

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My encounter at the Russ Darrow Dealership was outstanding. We are rather content with our purchase cant say enough well about the staff here they were extremely professional, honest, and pleasant to work with the people at the car dealership were extremely nice and it was so quick.

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Paulita

Mar 9, 2016

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This is the 2nd car that I have leased from Russ Darrow The staff at Russ Darrow got me financed with my poor credit stunning store, fantastic service and beautiful autos, and super value I got a perfectly clean used motor vehicle at a price I could afford.

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Parker

Mar 2, 2016

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This was a wonderful practical experience we are quite delighted with our purchase one of the ideal sales reps we all have ever encountered. Really effective vehicle purchasing experience at Russ Darrow.

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Gertrudis

Feb 24, 2016

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It's usually a pain buying a car from a dealership I was suggested here by lots of people They offered to let us take the family car to get a better feel for it. I absolutely love my vehicle!! many thanks Russ Darrow

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Paul Zwick

Feb 18, 2016

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We found a car on Russ Darrow's website. The price was very competitive. I contacted internet sales and they connected me to Paul Zwick. Paul did a great job of honestly representing the vehicle and providing support and help throughout the process. We ended up not buying the first day but he followed up and we ended up buying on day 2. It was a smooth transaction and we were very happy with the price and the process.

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Stormy

Feb 18, 2016

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My experience at Russ Darrow was amazing. You really took your time with us. They provided to let us consider the sports car overnight to get a greater feel for it. i personally was delighted with my encounter with Russ Darrow This dealer provided wonderful customer servicing.

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kimesha

Feb 16, 2016

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paul zwick is terrific he helped me get to my new car and back on the road as planned I wouldn't have went anywhere else !!!!

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Bailey

Feb 11, 2016

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My experience at Russ Darrow was amazing. Their credibility and authentic concern for the consumer shined through each and every step of the way. The plan was sleek and pain-free. Once again the Russ Darrow personnel delivered a wonderful deal for an excellent new car!

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Gary "NTRAK"

Feb 3, 2016

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We have purchased 7 cars from this Russ Darrow dealership since 1987, including 3 previous minivans. This was our first time leasing. We chose a 2016 Town and Country. Our 2005 T & C had 195,000 miles on it when we traded it in for this lease. The Stow & Go folding second row seats are a huge draw for us since we change from hauling people to things frequently. Once again, we had a great time and great people to help us along. Clyde in sales and Amir in financing were both very competent and friendly. We had an extended test drive with a running explanation of features. They both answered our questions and conveyed the impression that they wanted us to be comfortable and happy. Mission accomplished.

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Jim

Feb 3, 2016

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Happy and satisfied with my purchase of a 2014 Grand Cherokee, purchase and financing process was quick and easy. There was a slight mix up with the car not having a second key but my salesman Dan and the Business Manager got it straighten out for me and i am happy with the purchase!

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Nora

Jan 28, 2016

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I wanted to say thank you again to Russ Darrow All Questions answered graciously and properly These guys really know about autos Many thanks for the perfect customer services

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Ethan

Jan 21, 2016

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I am very happy with my experience at Russ Darrow The associates was very welcoming and kind I have been taking my car there for servicing for a very long time I absolutely love my vehicle!! say thanks a ton Russ Darrow

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Janna

Jan 12, 2016

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My hubby and I had a experience that is very good Russ Darrow once I have always been available in the market for a fresh auto they are my first choice! Very many thanks that are big the crew over at Russ Darrow! The sales staff took their time to undergo every thing with us

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Phung

Dec 23, 2015

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It's usually a pain buying a car this is my third vehicle from this dealership and am happy with them and the car. Buying a car doesn't have to be a bad experience! I will definitely recommend them to all of my friends who are interested in purchasing a vehicle.

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Hiroko

Dec 16, 2015

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I am happy with the experience at Russ Darrow All Questions answered cordially and Fully Everyone at Russ Darrow was knowledgeable and informed. Great crew! Thanks guys!

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Lue

Dec 10, 2015

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My experience at the Russ Darrow Dealership was outstanding. I had not financed a car or purchased from a dealership for a long time excellent sales team from start to finish what great service from these guys, a true first rate dealer!

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Marcene

Dec 2, 2015

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My family and I was looking for a newer car for my children All Questions answered Cordially and Fully I will be back for future purchases and will refer many friends. Everyone at Russ Darrow was knowledgeable and informed.

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Mike29

Nov 29, 2015

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We had been looking for a used car for a while and had finally found one that we were interested in. I spoke with Dana who told us the vehicle came from another dealerhip and wasn't in the greatest shape. I appreciated her honesty and she continued to search for a vehicle that met our needs. She ended up finding one that was even better than the first! We will definitely be back.

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Phung

Nov 25, 2015

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I am very satisfied with my experience at Russ Darrow Our company is extremely pleased with our purchase They were very helpful through the whole process of buying the car I wound up getting. I would definitely come back when I need a vehicle again!

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Chris R

Nov 9, 2015

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I just purchased my third vehicle at west bend Chrysler jeep on October. 31st. I'm totally happy with the staff , I feel comfortable buying there ,my sales person Paul gets it done! the manager Craig worked hard to find top dollar for my trade. I recommend checking them out, I know I'll be back for future jeep purchases.

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DRB

Nov 5, 2015

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I was not impressed with the overall way this place is run- unorganized, or maybe even just plain lazy. I e-mailed one of the secretaries to set up an appointment to view a specific vehicle- but had to cancel due to work on a Friday. I rebooked to see it after the weekend when I could make it in (a 45 minute drive away). She informed me someone was coming to see it that Friday evening. I said ok, could you or someone just please let me know if it sells - otherwise I will call Saturday to be sure you still have it just in case. I actually called and spoke to Erica on Saturday afternoon- to see if was in fact still there - she said Yes it was- and I told her when my appointment was Monday morning. I called again Monday morning to let them know I was on my way to view it (the actual vehicle description) and someone else (a different secretary) there told me- sure, and who to ask for when I arrived. After arriving (after the 45 minute drive)- the salesman told me it actually sold it that previous Friday! Wow- was I disappointed! No real apologies from anyone- but they did have excuses (um we didn't have your phone#, stuff like that). Of course, they proceeded to want to sit me down to see what else they had, but after this experience- I just wanted to leave- so that's exactly what I did. I won't be back.

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Ardelia

Oct 29, 2015

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I recently bought my first car from Russ Darrow. They certainly were very accommodating and answered all questions. I would definitely keep coming back once I need a car or truck again! Based on the thing I told them I was interested in they found the most perfect car in my situation!

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Yuki

Oct 21, 2015

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It was the best car buying experience I've ever had. My salesperson was very patient and useful in explaining how everything worked. What great service from these guys, a real high quality dealer! I feel like we got a good price.

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Eliz

Oct 15, 2015

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I was very happy with the service at Russ Darrow. We had a caring and patient sales person Based on what I told them I was looking for they found the perfect car for me! Thank you for the great customer service

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red

Oct 8, 2015

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I was looking for a newer car for my family They were able to answer all of my questions about the car in question They helped us to test drive and look at a variety of different vehicles. The customer service and quality of repairs are excellent.

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Traci

Sep 30, 2015

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I'd an excellent experience at Russ Darrow we're extremely pleased with our purchase Once again the Russ Darrow group delivered a great deal for an car that is exceptional! Everybody else at Russ Darrow was informed and knowledgeable.

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Janna

Sep 23, 2015

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Got me a price that is fantastic an amazing, practically new car their sincerity and genuine concern for the client shined through every step associated with the means. Gorgeous store, great service and beautiful vehicles, and super value Our Salesperson was extremely helpful and familiar with the car.

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Aracelis

Sep 17, 2015

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Everytime I come in to Russ Darrow I receive great service. They helped me get a great deal. What great service from these guys, A true first rate dealer! They provided excellent customer service and provided a great deal of information about cars and pricing to help me narrow down my choice.

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Unhappy Customer

Sep 14, 2015

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Was interested in buying a used car in a lower price point. Their used cars are trade-in's that they do nothing to! Looked at 2 cars at the Wauwatosa store - both had rust, paint missing on the hood and roof, smoke stains and garbage in the trunk. I am shopping at a dealership and willing to pay dealer price because the cars are reconditioned. NOT AT RUSS DARROW. Other than the required the state inspection, pad slapping the front brakes and switching some tires around, THEY DO NOTHING TO THERE USED CARS! And when I brought this to there attention and tried to negotiate, the sale manager insulted me! I didn't think that was good customer service so I walked out and brought a car across the street at Gordie Boucher. Save yourself some time and frustration and shop at Grodie Boucher, Heiser, Bob Fish or anywhere else.

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David & JoAnne

Sep 3, 2015

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We went in thinking of buying a used minivan. Our salesman Paul was very helpful. We ended up buying a brand new minivan with end of year model deals. We are very happy with our purchase. This was our 4th purchase from Russ Darrow. We are a happy customer and will return again when it is time for another car.

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Janna

Sep 2, 2015

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It's usually a pain buying a car from a dealership what a wonderful and fun experience we had Russ Darrow exceeded all my expectation, It really was a great experience. The sales staff took their time to go through everything with us

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Unsatisfied - Never going back

Sep 2, 2015

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I recently switched to this dealership to service my van because of the proximity of the dealership. I brought my vehicle in and told them what was wrong and what needed to be fixed but yet was still charged in excess of $100 for diagnostics. They further charged me two hours shop labor time for a job which takes 10 minutes to complete (I've done the job myself before). It's one thing to make money for the services you provide (and I did not expect to walk away not paying anything), but it's another thing when you take advantage of the customer and charge them excessively. I will NOT be going back to this dealership for service or to purchase my upcoming vehicle.

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Lue

Aug 26, 2015

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I was looking into buying a pre-owned car The whole buying experience here was pleasant and professional. Wonderful place to buy a car and to get your car serviced The people at the dealership were very nice and it was so quick.

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Brianne

Aug 19, 2015

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I had a great experience at Russ Darrow They helped me get a great deal. Russ Darrow exceeded all my expectation, It really was a great experience. they had the exact car we have been looking for

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Carla

Aug 12, 2015

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My husband and I had a great experience at Russ Darrow They try to understand your needs as an individual. I will be returning to Russ Darrow in the future The people at the dealership were very nice and it was so quick.

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Isidra

Aug 4, 2015

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It's usually a pain buying a car from a dealership They were very accommodating and answered all questions. The customer service and quality of repairs are excellent. Buying a car doesn't have to be a bad experience!

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Theodore

Jul 29, 2015

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I just bought my first car from Russ Darrow. They helped me get a great deal. We will be recommending Russ Darrow Our Salesperson was very helpful and knowledgeable about the car.

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Charolette

Jul 21, 2015

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I wanted to say thank you again to Russ Darrow All Questions answered Cordially and Fully I am extremely happy with my experience at Russ Darrow These guys really know about cars

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jim

Jul 15, 2015

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I am very happy with my experience at Russ Darrow I had not financed a car or purchased from a dealership for a long time Great crew! Thanks guys! I was very happy with the service and the deal.

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Kirt

Jul 9, 2015

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I was very happy with the service at Russ Darrow. They were very accommodating and answered all questions. The mechanics who performed the work left the car with no trace of their having been there. I got a perfectly clean used vehichle at a price I could afford.

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Ron

Jul 7, 2015

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Our experience in purchasing our Grand Caravan was a very positive one. We found our salesman, Paul Zwick very patient in showing us vehicles multiple times, and very clear in comparing two models we were considering.

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Nick B.

Jul 4, 2015

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I recently bought a brand new 2015 Ram Sport with the Ignition Orange Package. My salesman was Paul Zwick. Paul was very helpful, knowledgeable, professional, and awesome to work with. I hope all other customers Paul works with have the same experience I had working with him.

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rick

Jun 30, 2015

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This is the second car that I have leased from Russ Darrow Everyone at the Russ Darrow dealership was knowledgeable and informed. I feel like we got a very good price. I told them what I was looking for and they found the perfect car for me

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Derek Peiffer

Jun 29, 2015

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Heather was very nice and went out of her way to get me in a new car that I really like!!!

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tim

Jun 25, 2015

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I am very happy with my experience at Russ Darrow The whole buying experience here was pleasant and professional. I am extremely happy with my experience at Russ Darrow Excellent Vehicle, Ease of Deal, Sales and Finance Staff.

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Zack

Jun 18, 2015

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I came to Russ Darrow West Bend with a very low credit score, hoping they could help me out with building credit. They first approved me for a brand new 2015 car. That I drove for four days. Then there was a "hiccup". They then said that I wasn't approved anymore and took the 2015 Chrysler 200 from me. Next, they said I was approved for a USED car up to $11,500. So I proceeded to shop for a car that met those standards. I chose a 2008 Chrysler 300. I test drove it, liked it, and had made up my mind. I was supposed to come in the next day to do the financing and sign the paperwork. But wait, there's another "hiccup". I was then told that I was not approved for this particular car. Finally, I was told that they could only finance me for a $6,000. In which they only had a handful of vehicles, that fit the guidelines, on the lot. Which were not worth buying This process took 2 weeks of time and money wasted.

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Disenchanted & Done.

Jun 9, 2015

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The vehicle concerning which I inquired on a Monday was listed online prematurely without photographs or sufficient information to discern if it qualified as a purchase candidate. In my Cars.Com query, I submitted specific questions concerning the condition and equipment of the vehicle. The person responding was a obligatory "greeter" who sent a canned e-mail and possessed no knowledge of the vehicle over the phone; only indicating that the vehicle was recently acquired in trade and photographs would be posted "soon". I explained to the greeter that I resided over 75 miles from their dealership and needed the requested information before I would reasonably make the trip to inspect. On Thursday night of the same week, I noted in my saved section of Cars.com that the photos for the vehicle had been posted without an advisory from the dealership. Since I was out of town at the time, I kept the listing in my saved list for follow-up over the weekend. On Saturday, Cars.Com posted the vehicle as sold. Hours later, I received a second boilerplate e-mail from another functionary at the dealership offering to assist in financing the vehicle in question. I replied that the note was irrelevant as the vehicle was then listed by Cars.com as sold and requested confirmation of same. In the middle of the following week I finally received a note from the greeter that the vehicle was in fact sold and offering another lesser vehicle as an alternative. Although I was not impressed with the dealer's responsiveness to date, I nonetheless sent an e-mail with specific specifications for the vehicle I was seeking (subsequently purchased) to the greeter. Since then, I have been inundated with dealership spam and offers that are not germane to my indicated specifications (primarily new vehicles) as I am obviously on the standard routing list of "prospects" (which I have since blocked). Normally, I would simply ignore obtuse treatment such as outlined except that I have encountered redundant experiences from this dealership and have no inclination to contact same again regardless of the vehicle they may have in inventory.

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Louise U.

Jun 8, 2015

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The only bad thing with our experience at Russ Darrow was that it was raining the day we purchased a used 2007 Jeep Wrangler. Every customer was greeted at the door by a Russ Darrow employee and then asked how they could help, would you care for coffee, etc. The price and negotiation transaction was relatively quick as was the finance portion. Everyone was polite, respectful and courteous; not only to the customers, but to each other. I felt like a "partner" in the whole transaction - not a nuisance. I would recommend Russ Darrow to everyone. Paul was our sales contact and was awesome. We'll be back!

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Noel & Gail

Jun 2, 2015

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This is a great Dealership if you are looking for a New or Used car. They take the time to listen to what your needs are and more importantly, what you can afford. Dan Domask has been there for 28 years and is now a friend of our family. We weren't sure what exactly we wanted when we walked in, but everyone was kind and curtious.....Dan made us feel at home and we ended up driving out with a new 2015 Jeep Grand Cherokee. The Financing portion is always nerve wrecking, but Amir reassured us, he would get us the best deal and he did. Thank you Russ Darrow.

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Robert B

May 22, 2015

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Our first time in buying a brand new vehicle! That's a rare joy you cannot afford to take lightly with the cost of a new van. We didn't expect the process to move so swiftly for a week night having first come in for a mere test drive. We weren't even prepared to part with the old vehicle that soon but the van we were looking for is not so easy to find used or new until finding a small stash of them at Russ Darrow in West Bend. The swift process kind of blew us away like for the new cost did we know what we were doing? Two things that soured the deal a bit was the final price we were financing was not in the ball park we thought because the suggested online price came with several rebates we didn't qualify for like having military status. The other thing was the insistent pitch by the sales manager to buy one of four maintenance packages helping to boost the monthly payments more yet. After a second round we reluctantly said yes to the basic one. Needed or not with a new vehicle after 36,000 or 3 years and the extra package covers up to 60,000?

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Jim

May 21, 2015

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Very satisfied with our new car buying experience at Russ Darrow West Bend. Clyde Wallace did a great job of meeting our needs at a fair price.

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rob

May 6, 2015

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My experience at the Russ Darrow Dealership was outstanding. The sales staff at russ darrow are very personable I will be back for future purchases and will refer many friends. They took the time to get to know me and my situation.

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Alaura

May 3, 2015

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The salesperson who helped us was Jonathon. He was super friendly, helpful, and personable. When he didn't know the answer to a few questions about the specific car we were looking at, he brought in Carsen who was equally as fantastic, and had all of our questions answered. Both were not pushy. It was a fun car buying experience. Pending they have the car that I want in the future I will definitely go back.

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Justin

May 3, 2015

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They were great the only thing that I would have liked better would have to been able to take a test drive by my self.

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Chris Fredricks

Apr 5, 2015

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My wife was looking to buy a used but nice Toyota Camry. We found one that was located at a Russ Darrow Group store. Russ Darrow West Bend Chrylser Jeep Dodge RAM was able to get the vehicle transported to their store the very next day. We test drove the vehicle and found it was exactly what we were looking for. In addition, the sales staff was very helpful and made the purchase of the vehicle including our trade-in smooth. We would recommend anyone going to them for their car buying needs.

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JoeChallengerAndPatriot

Feb 19, 2015

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We have purchased five vehicles from Russ Darrow now, a Kia, two Nissans, a Dodge, and a Jeep. I believe in the business model Russ Darrow group uses to instill a comfortable shopping and buying process, excellent staff training, great selection, great rebates, great financing options, great follow up, and great service after the sale. The company earned my business the first purchase by treating me like a valuable member of the family. Ever since then, I have returned over and over again whether it was to simply test drive and do some research on a potential buy, or to actually buy. I will go back again and again! Our two most recent purchases were from Russ Darrow CDJ in West Bend. Our salesperson was Dana Bohm. She is a great listener and has a strong knack for helping you find the vehicle that best suits your needs and desires! We went back again and I specifically asked to work with her again because of the great level of trust I have with her. Craig, Ruben and Amir were also very integral in the process from maximizing rebates, financing options, trade in appraisal, and additional options at the time of purchase. This is a winning team, no doubt. If you need a new ride, or just want to explore your options for a potential future purchase, Russ Darrow CDJ in West Bend should be your first stop. It may be a little out of the way for some shoppers, but it is well worth the drive to get away from the city to work with a better staff!

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AJ Seizinger

Feb 16, 2015

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this is only my second time going to a dealership to get a vehicle but what I could see they did an excellent job very understanding and explained everything to me made sure I was very comfortable assured me I was getting the right deal

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New Toy For Mama

Jan 11, 2015

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Thanks to a friend referring me, I found just what I was looking for. I was putting off buying a new vehicle, just because I dislike the games some dealers play during the buying process. I didn't experience that here at all. I have and will recommend friends and family to this dealer ship!

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Mary Lou

Jan 6, 2015

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Our experience with the Russ Darrow Dealership was an amazing one. We drove for 6 hours to get an awesome deal that we could not in Iowa. Russ Darrow saved us so much money! Thank you! Our salesman, Dan Domask is truly a people oriented person. He took care of us and guided us through the entire process. He was very thorough and honest with us. He is someone that I now trust and will buy another vehicle from and I don't care if I have to drive 6 hours to get to him. You "out of staters", if you think you are getting a raw deal in your state.....head to Russ Darrow's in Wisconsin....it definitely worth it. Thanks to: Brent, Dan and Reuben for our beautiful vehicle.....Winston and I love it!

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zoey

Dec 18, 2014

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I thought buying a car would be a nightmare, but you treated me with respect and seemed to care about my needs. Thank you to the staff at Russ Darrow for the great experience

CJ

Courtney Johnsom

Dec 13, 2014

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My experience at Russ Darrow, was an absolute pleasure from the moment I called to make my appointment. Andrea went over several promotions and even sent me a text with my appointment details. Upon arrival, PAul Zwick greeted me. There was not one moment he made me feel like a number. He listened to what my expectation and wants were, rather than trying topush something else. HE was incredibly knowledgeable, accomidating, and personable. I literally felt as though I was going to have a stroke. He did every single thing he could to help make me relax and at no point did he pressure me to make any decisions. Russ Darrow is very lucky to have Paul on their team...he is certainly a rare find and exceeds every expectation out there. It was a pleasure, and I will come back in the future.

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wyatt

Dec 2, 2014

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I am extremely proud of my time at Russ Darrow They helped us notice the right, affordable, and safe vehicle, and that i got the automobile I needed. I fully love my car

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jim

Nov 26, 2014

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I am very pleased with my purchase at Russ Darrow everybody at the Russ Darrow business was knowledgeable and sophisticated. Their service went higher than what would be traditional within the marketplace. The method was smooth and simple.

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mell

Nov 19, 2014

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The whole buying experience was made very simple and stress free. Our salesperson was friendly and very helpful they really have a Great staff! Everyone at Russ Darrow gets 10+ service

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erick

Nov 12, 2014

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I am very happy with my experience at Russ Darrow Everyone at the Russ Darrow dealership was knowledgeable and informed. Their service simply went above and beyond the process was smooth and easy.

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Annette

Nov 10, 2014

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It took me months to make up my mind and Andy Hagen my salesperson was wonderful throughout. He was knowledgeable and worked with me to find the perfect vehicle. Andy was not pushy and the final process was not overly time-consuming. I would highly recommend the Darrow dealership in West Bend, and Andy Hagen.

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larry

Nov 5, 2014

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I was very happy with the service at Russ Darrow. They gave me a lot of options it was a 10+ service for everyone at Russ Darrow. They offered to let us take the car overnight to get a better feel for it.

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rick

Oct 28, 2014

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I had a great experience at Russ Darrow The whole buying experience here was pleasant and professional. Thank you for the great customer service they took the time to get to know me and my situation.

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Ricardo

Oct 23, 2014

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This was a great experience my salesperson was very patient and helpful in explaining how everything worked. A true first rate dealer! I have been taking my car there for service for years

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Jerry & Nancy

Oct 6, 2014

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Larry, business manager, was very helpfull.He is very patient, resourceful,pleasant personality and we appreciate the time he took to help us find the information , on our warranty of our vehical.

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Kurt Ullrich

Sep 26, 2014

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The service in which my wife and i received, was great. Dania did a great job showing us the new trucks and answered the questions that we had. The service department did a great job in getting us into our new truck on a timely matter.

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not happy reviewer

Sep 23, 2014

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I set up an appointment this past Saturday to take a look at a car on Monday (today). I emailed the lady with whom I had been corresponding with to ask some questions and asked that she let me know if the car was sold before I could make the drive out there. No response. I tried calling her before I left for my appointment, but she was not available so I was given another person. I asked her if the car was still available and she said yes. I had taken off work early, drove an hour and twenty minutes there only to be told the car was sold. It sure would have been if the initial lady I spoke with could have let me know, the lady I spoke with on the phone could have given me the correct information or the gentleman with whom I had the appoitment with could have picked up the phone and let me know this information before I wasted my vacation time, personal time and gas to drive two hours and forty minutes for nothing. That gentleman also made some other salesman give me the bad news instead of coming out to apologize himself. Poor customer service to say the least. PS. the car is still listed.

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jsalvo

Aug 6, 2014

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we have had two great dealings with our salesman Paul Zwick at the west bend dealership and that is why we came back. He was up front and honest to our needs both when we bought a car and leased our other car.

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John

Aug 5, 2014

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very friendly and fantastic to work with! very helpful with the purchase of our new jeep

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Julie

Jul 9, 2014

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I bought a brand new car at Russ Darrow today. The salesman, , was wonderful and really gave me a great deal! I am so happy to have a brand new car with a 10 Year Warranty. Thanks,Russ Darrow

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Tyler

Jul 3, 2014

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they took the time to find me the perfect car for my situation and loan. Highly recommend them.

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T&D

Jul 1, 2014

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Salesman and financial department were excellent. Very pleasant buying experience. There was a business hour mix-up on a Saturday and the gentleman greeter was not very cordial.

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Jim/Sue

Jun 21, 2014

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Our sales rep, Heather Gagliano, was very professional and through. She listened to our needs, gave us viable options and her evaluations of each. She was friendly and helpful -- everything you would hope for in a sales rep, and she knew her stuff! The selection process was smooth and trouble free.

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Richard

Jun 17, 2014

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My wife and I never leased a car so quick as we did,with Paul Zwick as our sales man.We told him ,what we wanted and he took care of us very well.Thank you Richard ans Donna Poth

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Ashley

Jun 12, 2014

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We are extremely grateful for the time and energy that everyone put into us and making us comfortable with our purchase. We will definitely recommend Russ Darrow

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Banker Dave

Jun 11, 2014

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I was referred to Dan Domask by a previous customer. He was helpful in identifying differences and letting me make the decision, instead of telling me what I should do. He went over the top to look for what I wanted and make the deal happen. He was patient with me but kept me informed of what they had available. He made it a great buying experience. The dealer had good choices of vehicles and was able to make a trade with another dealer to get the exact vehicle I wanted.

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Sarah Beisbier

Jun 11, 2014

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I had a fantastic experience at Russ Darrow. Our sales representative, Paul Zwick, was friendly, knowledgeable, and trustworthy. He was never pushy and was very conscientious that we got a vehicle that was well suited to our needs. He never tried to push other vehicles on us and was very flexible in meeting with us. I never felt rushed or pressured any of the times that I dealt with Paul. The only negative that I can mention is that Paul did not share his Cheetos with us when we were clearly starving. I mean, we were really really hungry. But, that's ok, I don't like to share my food either. Everyone at the dealership was very friendly and accommodating, they even let us bring our dog in to hang out while we did paperwork and research. Wonderful experience, would recommend checking them out.

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Harlyjock

Jun 10, 2014

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We have been buying, recommending and doing service with Russ Darrow West Bend for over 10 years. That said it all starts with Dan Domask. We are retired as I write this but I have decades of experience in motor vehicle retail both running dealerships and directing manufacture's field teams. Dan is simply one of the best sales people I have ever worked with. Too long to explain just meet the guy and you will know what I am talking about. As for the rest of the team they have always exceeded my expectations to date. We have purchased numerous vehicles from RD, as well as other family members and our friends. So what else could you ask for?

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Leah

Jun 4, 2014

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thank you for all your help in finding us a very nice car,you were a pleasure to work with....will recommend !

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Cris Guenther and Francesco Mastrocola

Jun 3, 2014

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I cannot say enough good things about this dealership. I was warmly greeted by Paul within minutes upon my arrival. Heather Gagliano was my sales person. I had worked with Heather a few months ago when she assisted me in the sale of two cars. She listened to what I was looking for and she guided me in the right direction. Never tried to push me and always made sure I was comfortable with the cars we test drove. Today I brought my Son in to purchase a car. Heather was there and once again stepped up to help us. Thank you Heather for always putting your customers first. You did a great job for us today. I will recommend you to anyone I know looking for not only a car but, a pleasant experience. Even Ruben the business manager who took care of all the paperwork for us was well organized and always smiling. Ruben made sure all the paperwork was in order and all copies were made before we went in to sign the many papers that go along with purchasing a car. Thanks Russ Darrow Group. You guys rock! My Son is thrilled with his car.

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Hannah

May 29, 2014

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helped us to test drive and look at a variety of different vehicles and find the perfect match

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Megan Gest

May 28, 2014

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All I can say is...AMAZING!!! Did so much for me to help with my situation. Now, I have a vehicle I love (Dodge Dart 2014) at a more affordable monthly payment! Very personable, and patient! Thank you again! My family will definitely continue to be customers! Thank you, Megan Gest and Charles Schommer

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john

May 21, 2014

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I was really impressed with the patience and knowledge they showed when explaining the different opportunities to find a car that was right for me

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Maria trost

May 14, 2014

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I walked in expecting another plain dealership experience. Our saleswoman Libbie made sure that is bit what we got. She was personable, knowledgeable, and honest. I could tell she cares. She was not pushing anything on us except knowledge. I can honestly say that if it she wasn't there I might not of purchased a new vehicle. Thank you Russ darrow, for training and hiring honest people.

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Samantha

May 14, 2014

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Heather was great! very helpful and i felt that she really wanted to help me get a great vehicle. overall a good experience.

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greg

May 6, 2014

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The service was excellent and the people were very friendly and helpful. I will get all my service done at this location.

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Dupey

Apr 30, 2014

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Awesome service everytime i bring my car in thank you all for being so fast and fair

PC

potential customer

Apr 30, 2014

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I just want to say that this dealership obviously doesnt care about customer service. Everyone is short with you like they couldnt care less if you bought from them or not. especially the secretary in the show room, if you hate your job so much find a new one. Ive been to other russ darrow stores before and have had great service, but the west bend location is horrible. Get it together or good luck winning customers over.

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PatrickWestBendWI

Apr 29, 2014

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Horrible, We agree on a price and the we get the paperwork in the mail and its 3600 above what we agreed on. You may say, That's illegal" well, loophole after loophole. I will never do business with these people again.

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Adam

Apr 22, 2014

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It was a pretty good and quick experience. Of course, it was a windy cold day out, so we were in and out of the test drive quickly. We were pretty determined and got the car we wanted.

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Liz

Apr 15, 2014

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If you are looking for a car at West Bend Russ Darrow ask for JOE to help you. I really thought he was great. He was honest, up front and very easy to talk to. 10 out of 10 he was great. Wasn't too thrilled about the finance guy but I guess they have to do their job too. All in all, excellent customer service from Joe. AND I got the most awesome car!!!

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Breanna

Apr 9, 2014

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amazingly helpful. I wasnt planning on buying; just looking but instead im leaving with a car! very persuassive

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Marcie

Apr 2, 2014

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very friendly and helpful made looking at and purchasing a vehicle a very pleasant experience. seemed knowledgeable and listened to my concerns.

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db

Mar 31, 2014

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While the customer service we received was satisfactory, and we are pleased with our purchase, we did not appreciate receiving a call six days after the purchase requesting that we sign a Mandatory Binding Arbitration Agreement and that the paperwork could not be completed until we signed it. Although we were told that we could opt out, we would have had to write a separate letter and return it to the dealership to do so! We are very disappointed with the lack of customer concern and appreciation (for our business) shown by Russ Darrow Group, and we will not purchase any more vehicles from this corporation.

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Pat

Mar 27, 2014

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I bought a new 2013 Town-n-Country and have not been pleased with the amount of issues that I have had. For the amount of money I have spent it was definitely not worth the money. In addition, I did not care for the sales process as I did not get out of the dealership the day I bought my van until 11 pm. I had to wait at the dealership for 4 hours before everything was finalized and then they tried jamming the extended warranty down my throat. On top of all of that, I took my van in yesterday (Wednesday) for a bunch of warranty work and they told me they had to keep my van there while they wait for a part to be delivered which won't be there until Friday. So I asked for a loaner vehicle and they told me that Chrylers warranty policy does not offer loaner vehicles unless the vehicle is down for 3 or more days. What poor customer service that is!!! I will NEVER buy another vehicle from Russ Darrow.

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Sandra

Mar 27, 2014

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I was treated very well and love my new car thank you to all at russ darrow for the help

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Lyssa F.

Mar 21, 2014

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Excellent! No pressure! Heather was upbeat and positive all the time, giving me hope she could put me in the car I wanted. Which she did and I love it! Very personable and pleasant-always ready to help. If I buy another Jeep, it will be from her.

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Mitch

Mar 17, 2014

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I called Joe and told him what I was looking for, a used car with XXX amount of mile and year. By the next day he found exactly what I wanted, brought it all the way in from Green Bay and I had the most comfortable customer service experience I believe possible. I will be going back to Russ Darrow for my next car.

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KellyAnne

Mar 13, 2014

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helped me find the perfect, affordable, andsafe vehicle for my daughter. I will refer to everyone I know looking for a new car

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Sheryl

Mar 5, 2014

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very friendly and courteous took the time to listen to what we asked. gave us the time we needed to make a decision. . Very satisfied with the service I received at this time. I would recommend this dealership to my friends. It has been a good experience.

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B. Karrels

Mar 3, 2014

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I had a great experience at Russ Darrow, West Bend .. Jason and Craig were more than helpful and got me exactly what I was looking for and at a price I could afford. I will be sending more people their way

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Marjorie Tencio

Feb 28, 2014

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Just want to thanks everyone, for the service provided on February 8 2014, but especially to Erick Arroyo who was extremely helpful, thanks to him, i found the perfect car. Thank you for making this process very easy, i will highly recommend you guys. I love my car.

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Ritchie

Feb 20, 2014

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I went in looking at a different model and they suggested something I didn't consider as an option. Ended up going with that option and love it! Very helpful!!!

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Mike S.

Feb 13, 2014

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I have NEVER had a bad time at Russ Darrow West Bend. The people are fantastic. The facilities are clean. We are always made to feel comfortable during a tense time, who likes shopping for cars anyway.... I love Russ Darrow Chrysler West Bend. Customer for life!

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Thomas

Feb 12, 2014

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I would buy from Heather any day. Very pleasant, and charming Went the extra mile for me. Thanks for getting van from other dealership.

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Ashley L.

Feb 8, 2014

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Heather gave us very detailed info on a car that we were not originally considering. After test driving it we ended up loving it! Thanks to her we found a great car!!

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Elliot F.

Feb 7, 2014

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Heather was very nice and will buy a car again from pleasant experience!!

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Rebecca

Feb 4, 2014

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I had a nice experience. Sales person was friendly and was meeting my financial needs and did what they could. helpful getting me the car I wanted!

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LaurieH

Feb 1, 2014

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I am completely happy with the experience I had here. Dan Domask was a great sales person and worked with me regardless of what amount I had to work with. No complaints as of the writing of this review. Go on down and see Dan if you want to get a new car. He was just so very polite and didn't pressure you in my opinion at all.........

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Edward

Jan 30, 2014

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Youre service department is great. The people that work in the service department are nice and explain whats going on. Service department is great and the people are great and do excellent work. Ill be back for more work.

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Domingo

Jan 23, 2014

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The service was excellent and the people were very friendly and helpful. I will get all my service done at this location.

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Robert

Jan 16, 2014

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The process was simple. Price on the window no hidden extras, The price is the best on the market. Every Dealer should operate this way.

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ARTHUR

Jan 8, 2014

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I would highly recommend russ darrow to anybody..I am very pleased with my purchase

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Bryan

Jan 8, 2014

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I'm writing this review to warn customers about russ darrow west bend. My experience with them was a nightmare. They installed a computer in my chrysler 300m and after I had all these problems with my car it turned out they sold me a bad computer. They replaced the computer and when I picked the vehicle up my speedometer didn't work and my check engine light was on. Elliot the service manager told me the mechanic missed a step, I took the car back on December 19th and was never contacted, I had to call him and ask what's going on with my car and he said he was short a mechanic. Finally I went up to the dealer to see my car covered in snow on January 5th -18 below. I called him Monday and was told my car needed a battery. I just had one put in 2 years ago. I called corporate headquarters and they spoke with Elliot. He called me and said my car was done and then whispered to me don't bring your vehicle up here ever again.BEWARE !!!

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gary

Jan 2, 2014

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this is car number 3 ,thank you for making this happen so quick and thanks for taking the time yourself to go and get the car for us,your the best.

PO

Proud owner of a new Ram..

Jan 1, 2014

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My experience took forever and felt that it was a total run around with high pressure sales tactics. After what I thought an agreed upon price was reached it changed. Tried pushing the trucks on the lot instead of finding the one I was looking for. I ended up going to Plymouth, found the truck I wanted at a significantly better price and done in less than half the time I wasted at Russ Darrow.

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RAV V6 Sport

Dec 30, 2013

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Had a great experience buying from this dealership. Found a vehicle I was interested in on Cars.com, and came in the very next day. I had a trade-in, and had to 'work hard' to get a value that i though was fair, but I don't begrudge the dealer for attempting to make the maximum profit. At no time did I feel disrespected; I was treated well at every stage of the transaction. The vehicle in question had a minor repair to be made, and the repair was completed in prompt fashion at a later appointment, and I was given a loaner vehicle for the day (as promised by the salesperson at the time of the sale). The salesperson came to visit with me during that service visit and was very accommodating. The entire purchase experience was extremely pleasant, and I was genuinely impressed. Every staff member I dealt with was sharp and prompt. They return phone calls, and seem interested and engaged in what they are doing (surprisingly, this is not common among other employees I have dealt with at other dealerships). I love my truck, and will plan on returning in the future.

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Mike R.

Nov 29, 2013

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Heather did an awesome job putting me in a vehicle that fits my needs-Thank you!

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jen

Nov 26, 2013

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answered my questions without making me feel like they were dumb (I knew some of them had to be, I'm a novice).they were receptive throughout the whole process, including the genuine excitement when I got to drive off the lot. I can't even say enough about how different this felt than my other experiences, but I'm so glad I found them.

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Alena

Nov 23, 2013

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Heather had excellent service and it was a very friendly staff!

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Angel

Nov 20, 2013

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amazing experience was an easy and stress free purchase. our sales guy worked hard to get us the vehicle we wanted and the payment we wanted. He was very patient and fulfilled our needs in a vehicle.

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Kathy

Nov 14, 2013

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I've purchased and serviced 2 cars from russ darrow in the past year. I have never been more satisfied with a Dealer's service department in all my years of driving

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Jim

Nov 6, 2013

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I left knowing my car was fixed and that everything was going to be fixed right and on time

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Myra

Oct 30, 2013

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everyone was Very nice and helpful. thank you Russ Darrow

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Pasbrig

Oct 23, 2013

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everyone was a great help to us in getting a new car, thank you russ darrow!

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Rae

Oct 17, 2013

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Excellent...very friendly and helpful. very fun to work with

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sullivan

Oct 15, 2013

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Heather is great. Easy to deal with, friendly,customer oriented.

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Jim H.

Sep 6, 2013

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Heather was very polite and did a great job finding me a great "NEW" used mini van. Thanks

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Kent F.

Sep 4, 2013

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Heather was Very helpful & knowledgable about what I was looking for. Thanks!

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Eric V.

Sep 3, 2013

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Heather was great! Awesome babysitter! Not pushy, listened to needs and wants. Would recommend others.

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T.J & Leslie

Sep 2, 2013

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Heather came in early to help us with trade in on a new Grand Carvan. Very nice and helpful-Thank you.

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Thomas M.

Aug 17, 2013

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Heather was kind, patient,and accomodating towards our car shopping experience. Very willing to make our deal work.

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Mary j

Aug 9, 2013

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Everyone was very friendly and helpful. They answered all my questions. not one problem

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Mark M.

Aug 6, 2013

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Heather was personable, friendly,caring and excellent!!

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Richard and Pauliene Littlefield

Aug 3, 2013

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Had a great time! Paul still owes me $29.00 LOL REALLY!?

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NANCY w

Jul 31, 2013

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THANK YOU TO JEREMIAH FOR TAKING CARE OF MY CAR, HIS STAFF IS VERY RESPECTFUL

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Kay A

Jul 25, 2013

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My sales man was a very polite nice young man who went beyond to make me a happy customer! Thank you!

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wayne B.

Jul 23, 2013

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Staff could not have been more helpful or friendly. Chris Schmidt was a pleasure to work with.

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Angela D

Jul 18, 2013

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I was very satisfied with the service, nice people and the time it took.

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Ericka G.

Jul 13, 2013

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Heather is Very easy to work with. Caring,personal, and down to earth :)

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CANDY A

Jul 10, 2013

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MY EXPERIENCE AT RUSS DARROW WAS EXELLENT. VERY HELPFUL IN EXPLAINING THE PROCESS TO FIX MY VEHICLE.

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Jodi R.

Jul 9, 2013

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Heather was very pleasant, professional,and accommodating. Great experience!!

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James and Julie

Jul 6, 2013

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Previously we had bad experienced with Russ Darrow. Heather did a great job turning that around for us and ultimately selling us a car. Very happy.

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Samantha

Jul 3, 2013

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My sales person was very patient and helpful! thank you russ darow

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Adam

Jun 26, 2013

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Thanks for everything! always helpfull and professional

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Trisha

Jun 19, 2013

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I've come in for oil changes after buying my car here a year ago. It has been a reliable service.

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ralph

Jun 12, 2013

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My family and I were in the market for a new Dodge Grand Caravan. Dan was the best sales person we could have asked for. He was very helpful and up front with the protuct we were getting. Brandon did a great job crunching the numbers so we could get the payment that we needed. We couldn't have asked for a better sales team. We will recomend everyone to see you guys! Thanks!

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Richard

Jun 5, 2013

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I had the pleasure (and I DO MEAN PLEASURE) of working with russ darrow upon my visit. I Had such a great experience that the term "working with" is probably not an accurate way to put it. was very forthright with me, which I found to be so refreshing. I was IMPRESSED. My experience was EXCEPTIONAL . Rest assured that I will spread your name around in case anyone I know is looking for a vehicle.

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Donald

Jun 3, 2013

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Excellent customer service, friendly, would recommend heather!

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Basset

May 31, 2013

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Excellent team! worked with Heather, would suggest others to come visit this location to purchase a vehicle.

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Jason

May 29, 2013

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service was excellent! went above and beyond for us! they even watched all four of our kids while we finished paperwork! :)

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TRICE

May 22, 2013

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Just wanted to take the time to thank you and your team for making my first car buying experience a GREAT

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Bruce

May 18, 2013

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Heather was great, she helped me buy my Grand Cherokee and got the price I wanted. Worked with me. I would recommend this dealer. Erik in Finance was great as well.

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Cameren C.

May 15, 2013

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Heather was super helpful and friendly from the start to finish. She helped me find my new car and sent me on my way happy. I will recommend this dealership and her to anyone I know looking for a new or used car.

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Mary

May 15, 2013

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helped us find the perfect suv for me. Very knowledgeable. Looking forward to driving my first suv.

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Amy

May 8, 2013

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very helpful during our search for the truck. was professional and friendly and made our experience enjoyable.

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Bwondra

May 7, 2013

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My experience with Chrysler Dodge Jeep in West Bend went downhill from the minute the test drive was done. I came back the following day to talk numbers and before I ever even went into an office, some of the service employees were outside moving my plates over to the vehicle I had test drove. The finance person was nice and thorough, and helped accomodate when he could, and I ended up buying. I drove off the lot and 2 blocks later the gas light came on.. they had given me the vehicle on empty. Two weeks after driving there were a few minor issues with the vehicle.. rattling in the upper council, a council light was out, and vehicle felt out of alignment, so I called up my salesperson describing the problems and he said to bring it in that Saturday morning, that he would put me in the books with the service department. I showed up to my "appointment" and my name wasn't on the books, and they were too busy so I had to return the following weekend. When I came back, they were going to charge me to even simply LOOK at the issues, and then of course, would charge also for any fixes made. I took that information to my salesperson in hopes he would clear it up with them, but after talking to them a bit, he confirmed there was nothing they could do without me having to pay. He said I bought the vehicle "as is" (mind you, NO PROBLEMS were disclosed to me at time of test drive or sale) and should expect minor problems with a used vehicle to come up. At this time I asked to speak to the manager, who had told me over email (I wrote to express my dissapointment in the sale/service I had gotten) that when I came in that day they'd check out the issues, clean up my vehicle nice and get me some gas. He was nice and tried to help me out, but was too busy to truly deal with me for any period of time since he was alone that day. He walked away assuring me he was going back to the service department to "see what he could do" and that's where it was left. I waited for half hour, in which time no one ever came back to explain what they were doing, but once my keys were given back to me I found out NO issues were dealt with or looked at. All they had done was clean it out (which is a free service anytime to anyone who buys a vehicle from them) and took it to put a quarter tank of gas in it. Definitely NOT the service I expected that day. When we got home, my husband actually fixed the squeeking with a quick nail to the council to tighten it to the ceiling... something they could have done and never even tried to attempt!! VERY dissapointed and will NEVER buy from this dealership again!

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Nicole

May 1, 2013

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Heather was so friendly and patient with us. She tried to hurry process because we were on time crunch. Very good experience. I would definitely come back to her again for another car!

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DEBBIE

Apr 23, 2013

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We are very happy with our salesperson He was very helpful, thorough gave us various options, went into great detail with the different packages available. He was very personable and that is a very important quality for myself and husband.

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JEREMY

Apr 16, 2013

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Both Sales and Service at this location have been Wonderful! Two Thumbs Up & Thank You for my New Car!!!

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XG

Apr 1, 2013

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The personnel was very professional, friendly and all my questions were answered in detail. I traded my sedan for an SUV and got good pricing on both. Very happy with the overall experience and will highly recommend.

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Marie

Mar 26, 2013

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Heather was the best salesperson I ever worked with. She was a blast. Very courteous and respectful.

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Debbie Wall

Mar 20, 2013

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Heather is so friendly and caring. Service is fast and informative.

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KLAHN J

Mar 19, 2013

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GREAT SERVICE, VERY FRIENDLY AND VEHICLE CHECKED OVER COMPLETE

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