Used Cars for Sale at Russ Milne Ford in Macomb, MI

Stacey Nevarez

Sep 21, 2016

Sal, patiently answered all of our questions as first time buyers. He also led us the the best deal for us not for the company. We're both very pleased with the whole experience.

Nicholas Steck

Sep 8, 2016

I had an awesome experience. The salesmanship of Ryan Trainor was very professional and knowledgeable.

Timothy Heidt

Sep 7, 2016

They are always polite and efficient, and friendlyThe place is always clean

David Combs

Sep 2, 2016

I only came in for oil change at 25K, but Doug the technician told me the "check engine" light was on. I missed it, but he didn't. I left for lunch and he told me to check in with him when I got back. When I returned, oil change was done They were checking engine light that turned out to be coolant valve had to be replaced. Doug told me they had it in stock and it would take less than 2 hours. He was right - I was on my way in 1 hour and 15 minutes. I got a whole lot more service than the oil change I came for. GREAT!!

Anna Witters

Aug 23, 2016

We have always had good service. Everyone is very nice and professional

J2theC

Aug 19, 2016

I always feel that I am treated like the most important customer each time that I go to Russ Milne for service or any other reason.

Sally Vaughn

Aug 19, 2016

Great Customer service by Doug. Warm and friendly. Service performed on my car was up to my expectations.

Remo Spalvieri

Aug 16, 2016

very helpful with installation of new navigation map and performing required service/maintenance on vehicleremo spalvieri

Steven Dooley

Aug 15, 2016

Repair was identified quick and repAired the same day.

Todd Wright

Aug 12, 2016

I have always had positive experiences when bringing my car to your dealership.

Paul

Jul 30, 2016

2016 F150 XLT. This was my first NEW vehicle purchase. In the beginning of this year I purchased a used 2010 Fusion for my wife. My salesman Warren was very helpful with all of our request. I have been to other dealerships that were not so eager to help, just eager to sell.When it was time for me to purchase a NEW truck for my self, I knew I would go back. Warren made the second purchase even more helpful.

Daniel Simpson

Jul 29, 2016

It was good enough for me. I had a good experience. Dave Foster has been selling me vehicles for 25 years.

Vance Lamee

Jul 25, 2016

Very Friendly and knowledgeable about vehicle features.

Samuel Dalessandro

Jul 20, 2016

2015 ford escape service was great and service advise was very polite

Joan

Jul 19, 2016

The service department should be a little more organized. I had an appointment for the week prior and when my daughter and dad went to the dealer the service department claimed I didn't have an app and turned her away after we made driving arrangements to get there. The following week they went back and I called to confirm the day before and again the same man said there was no appointment. Apparently he spelled my last name wrong and that's why he claimed we had no appointment the first time!! I spelt it for him several times!! Final got it straight and had the car fixed.

Dorothy Fritz

Jul 7, 2016

I was advised that two techs call in and that my service would take longer than usual, but my vechile was ready much sooner than I expected. I was very pleased with the service !

Michael Yax

Jul 2, 2016

The service was great and quick. They performed the service in less than an hour and the service advisor was god.

Carey Sammut

Jun 30, 2016

Ok so I bought a 2016 Escape and it's perfect! It's exactly what I wanted! Mark was awesome and treated me well!!

Andrew Atanasovski

Jun 26, 2016

My name is Andrew Atanasovski i went it for an oil change on my 2016 Fusion Titanium Doug at the front desk was very kind and helpful. I took my car in just before lunch time kind of knowing it will be a while before the guys can get it done, but i ended up getting my car an hour in a half before they said it will be done. All thanks to the ford crew. I cannot wait until i go back for future check ups! ?

James Norton

Jun 24, 2016

Everything was just fine. Very busy but got my oil change done in a timely manner.

Ashley Heffner

Jun 22, 2016

This is my second car from Russ Milne and I will be back! Great experience and wonderful staff!

Frances Sipari

Jun 22, 2016

I had the good fortune to have leon vasten as my sales person. he was professional, kind, pleasant, very helpful & knowledgeable. my sister and I each purchased a 2016 fusion SE. he took care of both of us at the same time very efficiently.it couldn't have gone smoother & that made it a pleasant experience.

Joseph Ferrari

Jun 22, 2016

going to the dealership to have routine maintainance preformed is not my idea of fun. Everone did their job as expected and the staff was helpful.

Thomas Huber

Jun 17, 2016

Came in for the "Works" and truck was done in a relatively short amount of time - happy to get in and back out again.

Kenneth Vermeersch

Jun 16, 2016

Andrew was a great salesman and treated me very well

Kevin Young

Jun 11, 2016

Always friendly and helpful. The staff truly cares.

Peter Batts

Jun 10, 2016

The oil change and filter replacement plus wheel rotation was done in 45 minutes, even without an appointment.My 2014 Escape was as spotless as when received by them. Thank you.

Karen E.

Jun 7, 2016

I took my daughter to Russ Milne to get her oil changed on her Escape (which she loves) and the service rep was so nice to her realizing that it was her first experience dealing with service. She now feels totally comfortable coming next time by herself thanks to an awesome service team.

Yvonne Sorrell

Jun 7, 2016

Brought my Edge in for body work...everyone was excellent...did a great job!!

Anonymous

Jun 3, 2016

The service department is excellent. They are very attentive and concerned with the needs of my vehicle. Communication is also very good.

Kyle Harrison

Jun 1, 2016

I wanted to come and buy this car, I actually hoped it was like as I'd seen it online. I was coming a long way after all. It was perfect, it drives like brand new and has minor cosmetic issues. The only thing I can say I was a little upset about was one set of keys. I also cannot get the remote start to work as well.Overall, it was a pleasant experience!

Carole Ray

May 31, 2016

I had been a customer of Russ Miline before and unfortunately bought my 2015 Escape from another dealership. I haven't liked anything but the salesman from the other dealership, so I am back using Russ Mine's service and will buy my next Ford from you also. I like the service and atmosphere of this dealership.

Susan Bradley

May 30, 2016

Acknowledged when I first entered showroom, my request for a test drive answered immediately, John located the model I wanted quickly, he explained the lease option vs buying so the purchase was quick and easy. The car was delivered with the window sticker removed, but available to me. I did recommend him to my sister.

Amy Willman

May 25, 2016

I was treated professionally and respectfully by your service dept.

Robert Grady

May 25, 2016

Appointment was for a recall notice and the staff could not have been more helpful. I have been bring my 2008 Ford Edge to Russ Milne since I purchased it from this dealership and have always been extremely satisfied and have recommended this service department to friends and family.

Audrey

May 22, 2016

I have nothing negative to say. Came in for an oil change and had the opportunity to talk to my salesperson. My car lease will be up later this year. He answered all my questions and this was very helpful.

George Huha

May 16, 2016

Teri in the body shop is a great asset to your business . Very helpful , kind and courteous! After buying 2 cars from Ryan Trainor in Feb. we have been nothing but happy with the Russ Milne staff . We will continue to do busy with you ! Thanks Teri !!George Huha

Wanda Gunn

May 16, 2016

2011 Edge. Good service. Staff was helpful. I could not return before they closed. They put my key under my mat in my locked car. The code did not work, so I had to get my extra key. That was not their fault.

Carl Oxley

May 15, 2016

Great Service and people are very helpful. Everything was done in a timely manner.

George Mckelvey

May 14, 2016

Excellent, quick turnaround, very good customer service, thorough tune-up service.

Vickie Miller

May 13, 2016

Leasing a 2016 Ford Escape. The service and dealership was excellent to deal with and our salesman Dino Piloski (sp?) is the best. He has always helped us (my husband and I) with our needs in finding a car with no pressure and a great attitude. We have been requesting Dino for over 10 years now and will continue to use him as our salesman. The dealership is the best facility we've ever been to. Thank You.

Christopher Kent

May 12, 2016

Fast friendly service. I had a thumping sound while driving down the road, took it to the dealer to be checked out. they found a screw in the tire. I have the tire warranty so it was replaced for free.

Laura Watson

May 10, 2016

Great experience. Mark Hoffer is a great asset to your sales team. Works very hard in finding just the right car to suit ones needs.

James Zmierski

May 6, 2016

took care in time stated professional people at service desk

Jayson Seamon

May 4, 2016

Great service as always. Will return for service on both my vehicles.

Joseph Tetreault

May 1, 2016

We took our 2006 Expedition to the service department because it was running very rough. A tune up was performed and the the truck ran good for 1 week. We brought the truck back with the same symptoms as the first time. This time it was recommended that we replace the solenoids. The truck ran good for about 2 weeks. We brought it back for a 3rd time and this time it was recommended that the engine be rebuilt. Unwilling to do this I had the truck towed to another garage. They found the problem right away. A used solenoid was placed in the engine and had a tear in protective mess. So the solenoid that we just payed over $500 to be replaced had to be replaced again. We have now had the truck running great for the last month. I WOULD NEVER RECOMMEND RUSS MILNE FORD FOR ANYTHING.

John Brogowicz

Apr 29, 2016

I appreciate your professionalism and quality of service. My wife usually brings our Explorer in while I am at work. As usual, you listen to her, make her feel comfortable, and explain all work that is needed or was performed.Thank you!

Brett Hanson

Apr 28, 2016

My bumper was damaged when I bought my truck, just slightly. Other than that the truck was like new. I drove it home and later my sales guy called me and said he'd fix it. So I looked at it and noticed one of the guards was broken. I feel like it had to of been noticed before because it was just sitting in place, a car wash would've knocked it off. I called my salesman and he said they'd take care of it. I took it in for the repairs, and they weren't done. I still have some rust on the bumper and the bumper guard isn't broken anymore, but it isn't attached properly to the bumper either. I feel like it could break off with little force. I live a little over an hour away, so bringing it in is difficult. It's a little upsetting that when I did bring it in it wasn't fixed right.

Julie Dichtel

Apr 28, 2016

Thank you so very very very much. I really appreciate it

Ross Armeni

Apr 27, 2016

It was just fine and felt a little bit of comfort about buying that extended b to b warranty.

Brian Graves

Apr 22, 2016

Our sales person, Dino was great! Everything was ready for pickup...we were in and out in less than 15 minutes.

Kenneth Engler

Apr 13, 2016

Service is always good. I've used it for 4 cars now an I keep coming back.

Michael Bush

Apr 6, 2016

The service on my Ford Fusion was very well done. The service was top notch and very helpful.

Edricka H

Apr 5, 2016

Ray in the service department was great. Very helpful and great attitude! He gave me great advice and expalined everything that had to be done for my car so that I wasnt confused or left hanging wondering what was going on. Thanks for the service.

Marash Berisha

Mar 28, 2016

My third vehicle I leased from you guys love the service but it will be nice to get a free duffle bag or something ?

Eileen Carroll

Mar 24, 2016

I was told that it would take 2 1/2 hours. That they were really busy. It took 55 minutes. I was surprised....

Kellie Roth

Mar 23, 2016

The staff was extremely helpful from the beginning to the end. They went above and beyond to help me find the exact truck with all the features I was looking for. My salesman, Leon, was accommodating and thorough when explaining the process. He made sure I was educated on all of the features of my truck and on all the paperwork I was signing. This was my first time leasing a vehicle and the process was quick and incredibly simple. The staff made a dreading process easy. I look forward to working with them in the future.

James Beaudoin

Mar 21, 2016

Everything was done quickly and professionally.!!!!!!!

Michael Harry

Mar 21, 2016

Linda Flynn is the best. This is the 10th vehicle we've purchased or leased and sent at least 4 customers to her. I won't go anywhere else.

Russell Houghton

Mar 21, 2016

Bought a vehicle with paint issues and the owner took care of it and made it right

Stanley Zabicki

Mar 21, 2016

2015 Edge SportThe body shop staff was very professional and did a good job of keeping me updated on the progress of my vehicle repair.The repair was finished on time and looked like new.No complaints

Timothy Heidt

Mar 21, 2016

They are very quick and fast with servicevery friendly

Wesley Carpenter

Mar 21, 2016

Phil Bryant is the best sales guy I've ever dealt with ! He's focused , gets the job done ! I highly recommended Phil Bryant ! We love our new car ! Thanks again Phil Bryant

Kenneth Volkman Jr

Mar 19, 2016

yes, staff was helpful. Did not care for "pushy" tire/wheel salespitch after purchase.

Daniel Susko

Mar 17, 2016

The service write up man was very nice and helpful.All the inspection points ,oil change and tire rotation were done at a very reasonable time. I WILL BE BACK.

Daniel Kustarz

Feb 24, 2016

Effortless and quick lease experience of an incredible vehicle. My salesman Brian Litz was courteous and helpful with my choices of options. He explained all features of my new AWD Ford Edge. I love it and highly recommend Russ Milne and Brian to everyone. Other members of the staff were also very professional. Great dealership. Does Ford Motor Company proud.

Howard Hix

Feb 21, 2016

I worked and retired from Ford after 30 plus years, and your Dealership is the best, my last lease (4 cars) has been at Russ Milne, also having the oil change at $39.95 is Great too ! the independent oil dealers charge $45.00, so I hope Ford and the Dealers keep this. Great Job! Keep it up. Thank You

Ronald Couts

Feb 21, 2016

Our salesman Dino went above and beyond. This is the third vehicle we have bought from him. Always professional and always follows through with everything. Great dealership.

Ronald Kopriva

Feb 19, 2016

We leased a 2016 Focus and my wife thought the radio wasn't working properly. The car was serviced quickly and everyone was very helpful.

Dragan Spasic

Feb 18, 2016

Excellent job by Mr. Palazzolo. Very clean environment and friendly salesmen. Most likely I will be back to shop for new car again.

Jessica Stephanoff

Feb 17, 2016

I was in a really tight bind with my old vehicle, and the team at Russ Milne got me into a brand new car!

David Riviera

Feb 15, 2016

2015 Taurus SHOService was excellentThe staff was excellent

Michael Hintze

Feb 2, 2016

I leased my first vehicle through Russ Milne, a Ford F-150 Lariat, through a salesman named Leon. He is still my salesperson 4 trucks later. All have been F-150s, and all have gotten better each time. I've always debated the issue of Purchase vs. Lease, but Leon always centers me on the idea that a lease is better, for a person like myself. Through his sound wisdom, I must agree. The staff is always helpful and personable. still wish I could get a clean-up during annual service and maintenance. Seems odd bring your vehicle in for service and getting it back as filthy, if not filthier then turned in. Just saying - it makes a costumer feel like you cared enough to give it a spit shine, when returning it to the customer. Just a suggestion. With all the Ford GTs sitting around, you think you could afford a car wash... no?

Abdullah Karim

Feb 1, 2016

2015 Ford Escape. Excellent Service. The staff gave a accurate time on how long the service would take.

Alfred Wrate

Jan 28, 2016

Staff was great price was great ! Leased my 2015 Ford Edge in just a few minutes. Had been to another dealer that did not make comfortable, at Russ Milner I did not feel pressured, had what I was looking for with all the the bells and whistles my wife wanted thank you and will see you in a couple of years for next new leased wife says Edge again she loves it!

Donald Sandstrom

Jan 28, 2016

Everything was handled in a very professional manner. The salesperson, Brent Bliss, was attentive to our needs.

Jim from Chesterfield

Jan 27, 2016

Service center was very belittling to my wife bringing our Expedition for service. Not only will I not bring my vehicles in for service anymore but I will buy my Fords elsewhere.

Kevin Young

Jan 27, 2016

I have had very good experiences here. Friendly staff and work hard to get the job done quickly.

Wendy Carmack

Jan 25, 2016

Ray was so helpful and sweet!!! He got me in and out of the service station with a rental really fast... It was great!!! I would recommend Russ Miline Ford to anybody

Jonathan Gniatczyk

Jan 24, 2016

Sal C was great and I am very pleased with his help

Michael Yax

Jan 24, 2016

The service was very good and the staff was great.

Jack Harms

Jan 22, 2016

The car was ready earlier than promised and the waiting room was very comfortable.

Dana Kotranza

Jan 21, 2016

They were polite and had the job done in less time than they said they would.

Edward Fencyk

Jan 21, 2016

Always a professional, satisfying experience whether I am leasing a new car or having service done there.

Jeff and Mary Ann Hoezee

Jan 20, 2016

Steve and David was very helpful and did there best to help but there seemed to be nothing they could do about the failure of the quality of Russ Milnes Ford Certified Used Car Program. I put on less than 1500 miles on this truck and it started to act sluggish. The check engine light came on. After a scan at the service center I was told the truck needed a tuneup and I had to pay for it. Nothing Steve or David could do but try to reduce the cost of the tuneup, which they worked with me and did. The fact remains that my faith in the Ford Certified Used Car Program has a very low confidence level.

Kevin Delaini & George Huha

Jan 20, 2016

Ryan Traynor is the BEST ! We have become Russ Milne customers because of Ryan and will send everyone we know to him! Professional, helpful, informative and just a hell-of-a nice guy ! Thanks Ruan for your help in the purchase of a 2016 Escape and 2016 Fusion ! P.S. Still waiting for that pen !!Geo Huha & Kevin Delaini

David Schoenherr

Jan 19, 2016

The passenger side mirror on my 2012 Mustang needed to be replaced. The body shop ordered the required part and it was delivered the very next day. I was promptly notified of its arrival the the dealership, the next day around noon. When I arrived the mirror was installed in a matter of minuets. Kudos to the body shop and their employees. The whole episode took less than 24 hrs.

Joyce Neigebauer

Jan 19, 2016

The service was good no problems nothing more to say

Charles Whistler

Jan 18, 2016

First class looking facility and I appreciate how informative and helpful the sales person was.

Nancy Thomas

Jan 12, 2016

Service person, John, was helpful and professional...always receive very good service at Russ Milne.

Sheri Green

Jan 11, 2016

Ryan was amazing and I absolutely love my 2015 Edge SLE. I was reluctant to purchase a new car as my previous vehicle was paid off and I did not want a car payment. After much convincing by my husband, I agreed to the Edge although I was not happy about it. I have to say, I am now thrilled and love to go anywhere just to drive it!

Corey Dilbert

Jan 9, 2016

I had purchased a 2016 Ford Fusion from Brian Litz. He was awesome! This is the first car I leased on my own and Brian made it very easy for me! Also, there were other staff members who were very helpful though out the process! Brian not only help me with the paper work but he also took the time to show me cool features of the car and made sure I was all ready to go before I left the lot! Thank you Brian and thank you Russ Milne! Great service!!!

D. Yearego

Jan 8, 2016

Extremely helpful in understanding my needs and finding me the exact vehicle. Made in pain free and enjoyable to buy a new vehicle. Ryan Trayner was extremely helpful and patient explaining all the features.

Janet Cellitti

Jan 8, 2016

This is the third vehicle that I have purchased from Milne and I would never go anywhere else for service. They are professional, efficient and accommodating.

Jason

Jan 7, 2016

Linda and Dave were both great to work with. They were able to make the process of buying a new vehicle simple and more importantly enjoyable!!!

Mark Ireland

Jan 5, 2016

F-150. Received a complementary "works" package for previous service issues. Went much more as expected this time.

Kathleen Alexander

Dec 28, 2015

Had a great experience. Found my vehicle online, the next morning I took it for a test drive. They helped me out by getting me an amazing interest rate on my loan as well as getting me covered with a warranty plan that fit my budget. I was able to pick it up later that same day. I would definitely recommend this dealership to anyone.

James Gierczak

Dec 26, 2015

We have been leasing and buying from Russ Milne for the last 21 years and as always, everyone and everything about your dealership has been great. Thanks again, Jim & mariann gierczak

Kathy Dula

Dec 24, 2015

Sure liked being able to follow the work process online. Great.

Juno1990

Dec 24, 2015

If you are planning on buying a used car here, finance it elsewhere. I have great credit and "the best" rate I could get was 12.5 % interest rate ( they supposedly use a plethora of lenders). Went home and refinanced it at 4.5 % at a local credit union.

Pam S

Dec 20, 2015

Service staff is patient and helpful to customers who don't understand anything about cars and repairs. Thank you.

Thomas Huber

Dec 20, 2015

I brought my truck have the Works service package done and my truck was done a little over an hour later as promised.

Dominic Sabatini

Dec 18, 2015

The Oil change service Person forgot to put air in my tires after he rotated them. My low pressure light came on the 2 days later. The pressure in each tire was 28.5 to 29.5. It was supposed to be 35.

James Norton

Dec 15, 2015

Everything was fine, clean, and everybody was friendly.

Billy Shannon

Dec 13, 2015

Everything was handled in an excellent manner by Brian Litz on the purchase of the F150 truck. He was helpful in showing me how things worked on the truck.

Bernadette Ranelli

Dec 11, 2015

Your service rep upon my arrival was courteous, time efficient and thorough. He kept me advised of necessary repairs w/explanations. All parts were on site and therefore repairs were done immediately, which worked out very well for everyone.

Stephen Cole

Dec 11, 2015

Phil Bryant is the reason I buy from Russ Milne. I have been driving Ford vehicles for over 40 years. I have just leased a 2016 Escape and my experience was excellent from start to finish.

Thomas Esch

Dec 11, 2015

I took my edge in for the "works" package . I was told they were backed up 11/2 to 2'hrs. I said that's fine. I got my edge back in 1 hour!! Great service nice people.

Michael Karwoski

Dec 8, 2015

This was an oil change at 20,000 miles on my 2014 Mustang GT with the 5.0 engine and track pack. The oil is the full synthetic and, with the engine oil cooler as part of the track pack, it takes 7 quarts. Since I had just switched to my winter tires I did not need a tire rotation. The oil change was done in about an hour and a half, and the total cost was $115.59. Even with the extra quart and the full synthetic, this is an expensive oil change. I had a coupon for a "20,000 mile service" with 5 quarts of partial synthetic and a tire rotation for $39.95; even without the tire rotation, it didn't knock anything off the cost of my oil change.

Pamella Falconello

Dec 7, 2015

I had an oil change. Staff was very helpful and courteous.

Joseph Silvagi

Dec 1, 2015

I have been going to Dave Foster for many years and many vehicles, as usual he never disappoints! I recommend him to all friends looking for Ford vehicles.

Cheryl Penick

Nov 30, 2015

Great experience, clean and friendly reception area. Friendly staff. And quick service.

Sean W

Nov 30, 2015

It was a simple and easy process. I walked in gave my name, the issue was written up and I was on my way - pretty quick. The service advisor (John) kept me informed on the diagnostic issue, repair progress and when the vehicle was ready. In all it was a very easy transaction.

Loren Fuhs

Nov 27, 2015

I brought in my ford focus with clutch issues. They were very friendly and told me what needed to get fixed. The part took a month to get in so I had to wait a long time without a new clutch. However the clutch was installed in a matter of hours.

Karen Granger

Nov 26, 2015

Extremely helpful and courteous (11.25.15 experience.)

Timothy Hopman

Nov 26, 2015

Great job at Russ Milne Ford, both from sales to service. I would definitely recommend purchasing your vehicle from this dealership.

Kimberly Frye

Nov 22, 2015

All the employees were all bery nice and helpful. The services that were done were done promptly. I am very satisfied with my sevices and the enployees.

Antonio Armijo

Nov 20, 2015

I am pleased with the customer service during the check in / write up. The service person was friendly and professional, he took my information and provided feed back to my questions. I am also happy with the out come of my visit as it solved the problem in a timely manner.

Kathleen Vangoethem

Nov 20, 2015

We bought a beautiful Edge love it. Mark Harbour is a great salesman.

Janice Brown

Nov 18, 2015

A Ford Edge was leased. This is my second year with Ford coming from a Jeep vehicle. The Ford Edge has reached beyond my expectations in a SUV ouside of Jeep products. I love the "Edge" it gives me. Outstanding upgrades that are awesome. THe service was spectacular as it was when I walked in the Ford dealership two years ago. I was greeted very courteously when I opened the door walked in and was met by a friendly and helpful face as I was directed to my salesperson. My sales person demonstrated the kind of personable service that will keep me forever a Ford client. Very informative information and personal service. I LOVED IT TWO YEARS AGO AND ITS STILL WORKING!!!

Jody Cuatt

Nov 18, 2015

I grew up in a Ford family (grandparents, uncles, cousins, friends, etc.) and grew up driving in only Ford vehicles; I even purchased my 1st Ford upon college graduation!! However, after working and paying for my own vehicle, I realized many of the Ford vehicles I loved were out of my price range...until now, almost 13 years later! I just purchased my 1st Ford since 2003...a new 2016 Ford Explorer!! I LOVE it and am so happy to be back in a Ford vehicle. It feels like safety, comfort and family all in one! I hope to provide my children and family with the same quality driving experiences I grew up with all my childhood.

Elizabeth Evans

Nov 17, 2015

I purchased a 2015 Ford explorer. The service was good , from our salesman . Yes, the staff was helpful.

Terry Yonka

Nov 17, 2015

Art Schrade was great & very knowledgeable about the Ford products! His patience through the whole process was much appreciated! Thanks again!!

Ronald Gingrich

Nov 16, 2015

This is a first class ford dealership and I bring my car and truck hear for service ???

Joan Balwinski

Nov 14, 2015

2016 explorer sport. Everything about my experience was excellent.

Tami Tibaudo

Nov 13, 2015

We were very pleased to be able to work with Ryan Trayner, the best salesman ever. He went above and beyond in making sure we had the best experience while ordering and waiting for our Shelby. We had constant updates, always returned my calls and emails quickly. We had fun dealing with him. Your sales manager Keith was also so great to deal with when we came in. Ryan should be commended in how he deals with your customers. He is the reason I have already recommended your dealership and Ryan, specifically. My husband had a former salesman in another dealership and he chose to deal with Ryan, especially for the Shelby. We know it was a hot car and felt blessed when Ryan called personally to offer the order to us. I wanted to surprise my husband when it came in and Ryan and Keith made sure and helped out tremendously with that. I feel like a have a new friend, thank you again for our car.

Dan Palmer

Nov 9, 2015

Always a thorough scheduled maintenance service. No surprises and a heads-up when necessary on things to keep an eye on between services.

Joseph Spada

Nov 9, 2015

I had to wait only one hour and that was OK with me. It would be nice if you offered a free car wash like they do in Las Vegas, Nevada (Gaudin Ford Dealer).

Birtan Canoez

Nov 6, 2015

Great service everything was fine with the dealer great people I can recommend any time

Earle Poppenger

Nov 6, 2015

Very pleasant experience. Mark Harbour is an excellent sales person.

K. Herman

Nov 6, 2015

Purchasing/leasing a vehicle from Russ Milne Ford is always a pleasant experience. I have been to other dealerships in the past, but none compare to Russ Milne Ford. Sales staff (Dino Poliseno is my favorite Sales associate) is outstanding; service is exceptional and hours of operation are very accommodating for the consumer. Any questions I have are always answered thoroughly and to my satisfaction. In addition, everyone is professional, courteous, and respectful. Another thing that I find important is how well organized they are at Russ Milne. Indeed, it has been an extremely good experience.

Timothy Miller

Nov 6, 2015

I PURCHASED A 2016 MUSTANG EVERYTHING WENT PERFECT, MY SALEPERSON ASHLEY DID A GREAT JOB.

Edward Young

Nov 3, 2015

Great place and staff. however didn't like being pressured to buy a tire and rim warranty because of the pot hole situation.

Holly Maurer

Nov 2, 2015

Escape service very good xxxxxxxxxxxxxxxxxxxxxxxxxxxx

Robert Pontseele

Nov 2, 2015

The reason I had my vehicle serviced was due to a recall. The service was excellent!

Sam Adragna

Nov 2, 2015

Bought a 2016 Mustang, love it. Thanks. Salesman provided guidance thru out the process. I look forward to a fun driving experience.

rwilso07

Nov 2, 2015

I purchased a 2011 Ford Flex from this dealership in In February of 2015. Since then I've had one $1,300 repair. And now I'm headed to get another repair of the same problem for over $1,000. I wouldn't be as upset if Russ Milne Ford hadn't completed the first repair to begin with. This vehicle has been nothing but expensive issues since . I purchased a short 7 months ago. My salesperson John Mann was very nice and that's where of the positive experience ends. I'll never buy another Ford vehicle. in addition I would never buy another vehicle from Russ Milne Ford. This is been the worst experience I've ever had with a car.

James Binder

Oct 31, 2015

Good quality work, quick service, details explained when asked.

Susan Dodsworth

Oct 30, 2015

Came right out from the desk to meet me at my vehicle. Very nice and helpful. Got a nice rental car. Fixed my issue in one day. Showed me how to sync my phone and phone book again. Was overcharged by accident so they called me the next day to let me know they credited my credit card.

Edward Fencyk

Oct 27, 2015

Always a great experience and I am always very satisfied.

Edward Young

Oct 27, 2015

Great service department and good coffee. Very helpful staff.

Nancy Lafferty

Oct 25, 2015

We have purchased several cars from Mr. Cooper at Russ Milne Ford and will continue to do so in the future.We also use their service department for our maintenance and are very happy with the quality of the staff and service.The cashier is also very friendly and professional.

R Naschak

Oct 25, 2015

Routine maintenance visit. The service waa excellent and timely.

Virginia Gibbs

Oct 25, 2015

Recall service appointment.. Good service , in and out when promised.

Bruce Steingraber

Oct 22, 2015

This Dealer and its staff is AWESOME!!!! from front door to service door.

Carrie

Oct 21, 2015

Frank S was very helpful and kind. He made me feel at home and happy with my decisions. P

Carl Oxley

Oct 18, 2015

I took my Explorer in for the Works Oil Change. Very timely return. I was there about an hour. Very pleased.

Daniel Kustarz

Oct 16, 2015

John the service attendant was courteous knowledgeable and accurate with repair time

David Bradley

Oct 13, 2015

Dino was excellent he answered all our questions and was a pleasure to work with.

Lawrence Zagacki

Oct 13, 2015

Ordered car because of color and options I specifically wanted, everything went smoothly.

Dixie Debene

Oct 12, 2015

Took my vehicle on time and returned it as predicted time wise. Serviceman respectful and informative. Have always had a good experience regarding service/repair dept. at R.M. Ford. This was a recall so "evaluating quality of repairs" was not possible.

Linda Reetz-kahl

Oct 10, 2015

I took my focus on for recall issues and scheduled maintenance. The work was completed much quicker then expected. I was told it would be completed by the next day. And I received a call that night before I even arrived home! Great service.

Sandra Monson

Oct 10, 2015

My experience was very efficient, very pleasant and very successful.

Daniel K.

Oct 9, 2015

Expert service completed the first time. Quick. Friendly.

Nancy Backhurst

Oct 9, 2015

Overall, very good although my vehicle was not brought up to the service bay door when it was ready. I was however walked to where my car was parked. The woman at the cashier's office is extremely helpful and friendly. I'm sorry but don't know her name.

Faro Biondo

Oct 7, 2015

Leon Vansen made the experience pleasurable. He explained where possible what was happening during the wait to get my car.

Wayne and Care Long

Oct 6, 2015

Russ Milne is the best FORD dealer around for Buying and Servicing!Keep it up, you guys are outstanding. Russ Milne has the Best workers!

George Berndt

Oct 5, 2015

Excellent, as usual, and that's why we keep going back to Russ Milne. Frank Sinatra, our salesman, is the best at what he does; knowledgeable, easy to talk to, and always a pleasure to do business with him. He knows what we want, what we like in an automobile, and never fails to satisfy us.

Elgin Norwood Jr.

Oct 4, 2015

Excellent Service no complaints. I would refer anyone who need a complete oil change needed service.

Jlb76

Oct 2, 2015

I called the service department Tuesday 09/29/15 after I went to get my oil changed on my 2015 Ford Fusion SE. The oil Chang company told me that I had to take my car asap to the dealership because of a major transmission leak. I called the man I spoke with was very short in his tone and told me that he couldn't get me in until 10/28. That's not the problem. When I told him I had young children and what if I broke down he said very sarcastically " looks like you'll have to call road side assistance". Then I asked about a rental he said " $30.00 a day". I felt as though i was bothering him. When I got off the phone with him I called Bill McDonald Ford in St.Clair. What a relief! They were very sympathetic and felt bad that they couldn't get me in until 10/01. 2 days later. They also gave me a FREE loaner. I understand that places are busier than others. You should always be kind though. Customer Service, when dealing with the public is everything! I didn't get this man's name and I'm not out to get him in trouble. I just believe he needs to learn what customer service is.

Gary Gloss

Sep 29, 2015

Oil change, tire rotation, and air filter was fast!

Anita Maiorana

Sep 28, 2015

All I can say is that Brian Lutz is a wonderful salesperson and I will always to business with Russ Milne along with your finance manager he was really awesome also.

Jamie Okonoski

Sep 24, 2015

We leased my third Ford Escape and this was the second from Russ Milne. We will never go to another dealership! Everyone is extremely nice and helpful from sales to service and especially Dino our salesmen!

Christine Derey

Sep 23, 2015

I couldn't ask for a better salesman than I have in Dino Polisena. This is my second lease from him and I wouldn't use anyone else. The car I wanted was there waiting for me and since he had taken care of everything else beforehand, all I had to do was sign the paperwork and drive off the lot. Such a great experience!

Mary Andrzejewski

Sep 23, 2015

as always everyone is very nice and helpful AND THANK YOU Mary Andrzejewski

Edward Coffman

Sep 22, 2015

No problems. Fixed recall fast. Reasonably fast service.

W. Lawrence Halicki

Sep 22, 2015

Leon was very knowledgeable and efficient in helping me select and lease a new Fusion. I will be back to see him again next year to replace another leased car.

Gregory Kinzy

Sep 18, 2015

The service on the Escape recall was done on schedule and completed in a timely manner.

James Ochmanski

Sep 18, 2015

Always great experience friendly always happy to help

Kathryn Oosting

Sep 17, 2015

It was as easy as you can get. I have been buying cars here for years and will continue to do so. Linda Flynn is the best!!

Larry Freeland

Sep 17, 2015

Brian Litz, Great salesman! Always have a good experience with the dealership.

Mark Durling

Sep 17, 2015

Everyone at the dealership was helpful and polite.That having been said........I brought an Escape in for several service issues - two recalls and there is less than 5000 miles on the vehicle.Not the dealerships fault but still a concern.I also had an oil change done, for $46.00, so I won't be making that mistake again.As part of that service/inspection the tires were rotated.A day after I got the vehicle back my low tire pressure indicator light came on.Three tires had 30 lbs. air pressure, one tire had 29 lbs. of air pressure.Guess they forgot to check that.The vehicle shakes and shudders at times when put into drive. Not all the time, intermittently,Since it "could not be duplicated" nothing was done.Something is wrong with the transmission. The service rep did give me instructions on documenting the problem for future reference which was helpful.The service on the vehicle was completed as scheduled and my salesman was great.

Michele Manzo

Sep 17, 2015

My experience with this dealership is always awesome everybody helps out everybody says hi and people are just nice there

Bryan Mccormick

Sep 11, 2015

My experience with the staff at Russ Milne Ford was excellent. They were very helpful and knowledgeable. The service on my vehicle was fast.

Robert Gray

Sep 11, 2015

The service staff was well informed and very professional ,and the lounge was comfortable and clean.all in all I was very satisfied with the service!

Stevan Gerebics Jr

Sep 11, 2015

Fix recent recall. Repair to hatch door handle. Check sticky door.

Darwin Martindale

Sep 8, 2015

Better than expected and fast service. Vehicle is amazing to drive .. Good looking and above average on gas.... Not disappoined that I bought.

Virginia Tucker

Sep 6, 2015

Ford Escape 2015 - Had oil change, 2 recalls, tire rotation, replaced dongle. All tasks were completed in a timely manner.

Kenneth Krause

Sep 5, 2015

The oil change and check up met my expectations. Russ Milne Ford has a great service department and handled my Ford Mustang purchase very professionally.

Jeffrey Depoorter

Sep 4, 2015

It took two appointments to resolve the warranty issues. The Service Advisor indicated it could take all day to replace a warped dashboard when in fact it was completed in 2 hours.I bought my first car from Milne in August 2014 after having worked with another Ford dealer for 15 years. The first sales agent to address me upon entering he showroom was Frank Sinatra. I explained what I was looking for and the exact model/color of Escape was on your lot. Frank gave superior service during that purchase. Yesterday, I picked up a 2015 Edge from Frank b/c of the purchasing experience I had last year. Kudos to Frank!

Julie

Sep 3, 2015

I originally visited Russ Milne on a Thursday to look for a Ford Focus for my teenagers to drive. After looking around the lot for a few minutes I went into the dealership and was greeted by Brian Litz. I appreciated how he treated myself, husband and teenage son with equal respect and made sure to include our son in our discussion. After presenting different leasing and purchasing options I opted to take the information home to review. When I called the next Monday to let Brian know I wanted to lease the vehicle if it was still available he let me know he had gone ahead a placed a hold on it for me as he was pretty sure I would be coming back for it.When I came in the next day for the vehicle, I was in and out in 40 minutes! Great job and I will definitely be back the next time I need a vehicle.

Ashley smiley

Sep 1, 2015

Service staff was friendly and quick to help me. He explained all things done to vehicle thoroughly and accurately.

Ryan Trayner

Sep 1, 2015

Ryan Trayner was and is the greatest service advisor that ever lived. It was only yo be expected that his greatness would continue to his new position in new/used vehicle sales. As a customer Ryan is even a great pleasure to deal with. He knew exactly what he needed and wanted and made his requests easy on the service department.

Kathy Stapleton

Aug 31, 2015

I purchased a 2015 Edge. Service was great. Linda Flynn was our salesperson, and was a wonderful help in making our purchase. She took the time to answer all my questions and helped me to setup the onboard electronics. ?

Marc Fulker

Aug 31, 2015

Brent Bliss did a great job finding me a truck f-150

Tom Kalkman

Aug 31, 2015

Service performed in a timely manner at expected cost.

Walli Vanfossen

Aug 30, 2015

I bought a Ford Escape from Art Schrade at Russ Milne I continue to lease from Art because he is very good to me and he DOSENT just lease me a vehicle he is always there for me from the start of my lease to the end. He will be there to speak to me by name when I get an oil change. I had to have some body work done He was in the shop making sure I was still doing great. He is all over the place wherever I need himI love my Escape. I appreciate all of the staff from the front office to the repair department. The best part is when you go in there it's like you walked into a room of friends. They care about me and my needs.Thanks again Art and everyone else for being there for me and for making me feel like family!!!!

Elizabeth Wicker

Aug 25, 2015

On Weds 8-19-15, I was at your dealership to lease / buy a vehicle, Escape maybe? My salesman Leon Vansen, in my opinion, is your top salesman!! Been dealing with him for many years, and he's always been a GREAT guy to deal with. I'm so grateful for him because these past few months I've been wanting to get a new vehicle and had some setbacks. But thank you Jesus, Leon got me the vehicle I was meant to get right now. Thank you Leon, and thank you Russ Milne Ford!! Elizabeth

Joseph Herbertson

Aug 24, 2015

Brian Litz was my salesmen and he provided fast, efficient, personal service. I'm very happy with the experience and I would not hesitate to recommend Brian and/or Russ Milne Ford to anyone.Joe Herbertson

Marie Malta

Aug 23, 2015

I found all personnel at this dealership friendly, courteous and informative.

Barbel Dempsey

Aug 21, 2015

Had oil change "works". Went well, everyone was very professional.

Collette Oldani

Aug 21, 2015

My 2015 Escape's air conditioning was not working. I took it into Russ Milne Ford. They not only fixed it but took care of the two recalls while it was in the shop. Mr. Pomper was very helpful and courteous.

David Earl

Aug 21, 2015

I purchased a 2015 Ford F-250 Super Duty 4x4. The service was amazing!!! Leon at Russ Milne Ford is and always is the best person the work with buying a vehicle. I will always go back to him!!!

Kelly Winther

Aug 21, 2015

Ryan did a great job with everything. The process was easy and he went over everying in and out of the car.

William Priebe

Aug 19, 2015

Our first stop for this vehicle was a walk in. Checked and Leon was just finishing up with someone. He finished and helped me to get the numbers together for planning. About 1 week later we came in, at our appointment, and picked the truck and all the specs. We were told 8 weeks or so. It came in at 6 and we love it. It is the lariat , one up from the previous. Every one in your show room was willing to make sure we had attention or if we needed anything. This is our 4th car with Leon and I see no reason to go anywhere else. Thanks a bunch

Chester Dearinger

Aug 18, 2015

Dino was very helpful. He entered my new phone in to the Sync system.

James Leone

Aug 17, 2015

service was completed much quicker than i expected10,000 mile check up and recall fix

Joe Galvez Valued Customer Russ Milne Ford

Aug 17, 2015

I just won't buy cars anywhere else and neither will the rest of my family.

Brian Graves

Aug 14, 2015

Everything was great. Quick, smooth service. My car was dropped off and oil change was complete in an hour.

Carol Schroeder

Aug 12, 2015

Never a problem. Good people to deal with. Happy to be part of this Ford family.

Linda Mcalpine

Aug 12, 2015

Great, friendly service. Wait time to pick up car was nice. I was in " a line" and the serviceman helped the first person he made eye contact with, NOT the next person in line, which would have been me. I wasn't too happy about that, and neither was the man behind me. Use a number system.

Ronald Kurzawa

Aug 12, 2015

Prompt attention and quality workmanship; well pleased as always with this dealer.

Rosanne Merecki

Aug 12, 2015

Everything was perfect. sales and service people where wonderful

Steven Braunstein

Aug 12, 2015

john mann was the best salesman i have ever had, iwill refer him and the dealership to my freinds

William Kehrer Jr

Aug 12, 2015

everyone seems willing and able to help us and to answer any questions. We love the Ford Fusion and love to compare notes with other drivers as there are so many on the road.

JOJO

Aug 12, 2015

THE MOST AWFUL EXPERIENCE EVER. TODAY I WENT TO SPEAK TO FRANK SINATRA at RUSS MILNE FORD (YES THAT IS SUPPOSEDLY HIS NAME, BELIEVE IT OR NOT) AND I ASKED HIM FOR A GOOD DEAL ON A LEASE ON A MID SIZE VEHICLE WITH MODERATE OPTIONS PKG AND WHEN HE GAVE ME THE PRICES I THOUGH THEY WERE WAY TOO HIGH COMPARING TO OTHER DEALERS I WENT TO IN THE SAME WEEK. I TOLD HIM I THOUGHT THIS WAS A WASTE OF TIME OF GOING THERE AND HE WAS RUDE AND CALLED ME A xxxxx AND SAID I WASTED HIS TIME. "xxxxx U WASTED MY TIME!" I WAS SO APPAULED. HERE I PLAN ON SPENDING $$ AT THIS DEALERSHIP AND THIS IS WHAT OCCURRED. I HAVE A WITNESS WHO SAW THE WHOLE THING GO DOWN. I MADE A COMPLAINT TO THE HEAD MANAGER AND LEFT HIM A VOICE MAIL AND HOPEFULLY HE WILL RETURN MY CALL. I WILL MAKE MANY REPORTS TO FACEBOOK, TWITTER AND ALSO TO THE BETTER BUSINESS BUREAU ABOUT MY EXPERIENCE HERE.

Gary Giardina

Aug 10, 2015

great experience Dino has been not only a great sales man but afriend also! have been buying my cars and trucks fro him for almost 15 years now!

Joseph Declercq

Aug 8, 2015

I am very happy with my new escape, it fit my needs perfectly. I could not be more pleased with the service. Ive lost count of how many vehicles my family has purchased/leased with Linda, but as always her service is wonderful. She knows how to listen and goes above and beyond to meet my needs.

Marcuz Young

Aug 8, 2015

Phil Bryant was excellent! Very helpful and knowledgeable about all ford vehicles! Thanks again!

Dwight Labadie

Aug 4, 2015

Service was good and helpful with a lugnut cover problem.

Elizabeth Van Goethem

Aug 4, 2015

The recall repair to my 2015 Mustang was done quickly and efficiently. I was notified when the parts came in and after scheduling my appointment the repairs were done the same day.

Terral Causey

Aug 4, 2015

Dino was very helpful in our purchase of this Edge

Klaudia Bibashani

Aug 3, 2015

I purchased a Ford Edge 2015. The service was wonderful, I got all the questions answered. The staff was extremely helpful, I really enjoyed the service and help from my sales dealer Warren Danford. He was extremely helpful and his enthusiasm really got me excited in receiving my new car.

Doreen Cox

Aug 1, 2015

This year, 2015 I purchased two new Escapes. Each time the staff was very responsive to all my questions and concerns. I have dealt with Russ Milne for many years and will continue to do so.

Ronald Sugg

Jul 31, 2015

SERVICE WAS GREAT AND VERY QUICK FOR 5,000 MILE LEASE CHECKUP. RAY AT THE SERVICE DESK WAS VERY WARM AND FRIENDLY AND INFORMED ME OF THE REBATE ON THE SERVICE BEING PERFORMED! THANKS!!

Anthony Halaris

Jul 29, 2015

I was greeted with a smiling face.The Works was a great dealThank you!

James Norton

Jul 28, 2015

Staff is always very helpful. Eight members of my family either lease or buy from Russ Milne. We like you. We can trust Warren Danford not to steer us wrong. He's very good at what he does.

John Derrick

Jul 28, 2015

My wife went to look at used cars and we ended up leasing a 2015 Focus. We've had it for almost two weeks now and are loving it. The staff was friendly and patient and explained everything pretty well. We'll probably call soon with some general questions about some of the functions and features.

Kimberly Wojewoda

Jul 28, 2015

My husband and I bought a 2014 mustang gt. Art was our salesman he was nice and helped us decide what we wanted do we special ordered it. Recently brought in for service and our service was very nice as well. Thank you for all work.

Jacquelyn Lafrance

Jul 27, 2015

I came in to the dealership on a Tuesday evening, where I had previously made an appointment for 5PM. I was there due to some recalls on my vehicle which were still under warranty. The issues were solved in about 2.5 hours and I was able to pick my car up before closing that night.

Kathleen Quick

Jul 27, 2015

I just love my new ford escape. the service I received was great. I would recommend both the car and the dealer to everyone.

Louis Visconti

Jul 27, 2015

Salesperson was very patient and knowledgeable, she took the time to answer all of my questions. At delivery she explained all of the vehicle features. Picked up an Edge for my wife, and picked up an Escape for me the next day. You can say I love Russ Milne Ford.

John Brogowicz

Jul 25, 2015

Mark Harbour did an excellent job of assisting me in the purchase of a vehicle. Although I began thhis exercise looking to lease a new vehicle at the end of my current lease, I actually purchased my leased vehicle. Mark stayed with me through the whole exercise and then resolved my unexpected problem with Ford Credit.

John Hammer

Jul 24, 2015

I was pleased with the fast service to my 2010 Fusion. I was very satisfied the problem was fixed on my vehicle. I always take my car to Russ Milne because of the great serves they provide to me and my vehicle.

Rosemary Shivers

Jul 24, 2015

Things were very good. I was happy and my sales person was a great help.

Eric G

Jul 22, 2015

I leased a 2015 F150 Lariat - the experience was great, Dino Polisena was very helpful and easy to work with as always!

James Ochmanski

Jul 18, 2015

Have been a Russ Milne custmer for over 20years always a pleasure weather to buy a car or to have the car serviced.

Christopher Dilbert

Jul 17, 2015

Excellent sales staff, excellent service dept. Explorer is a great vehicle.

Ellen Narr

Jul 15, 2015

I lease an Escape and appreciate having the Ford family taking care of the car.

Kevin Sobell

Jul 15, 2015

I leased a 2015 Focus. The service was amazing. I was greeted at the door and showed to my salesman. I will definitely be going back!

Diane

Jul 14, 2015

We got a Ford Explorer. First ford I've ever owned. Real nice. Service was prompt and friendly.

Alfonso Aceves Jr

Jul 9, 2015

Excellent customer service. Ashely Batko was prompt,knowledgeable and kept me inform of issues related to my purchase. Will return once my lease is up in 2 years.

Gerald Meagher

Jul 9, 2015

I purchased a Mustang GT from your inventory. It was delivered the same day I came to look at the car. Mark Harbour is my sales rep and was very knowledgeable and helpful.

Kelly Mcleod

Jul 9, 2015

LEASED A 2015 FORD EXPLORER XLT. THE SERVICE IS ALWAYS GOOD. MY SALESMAN WAS RYAN TRAYNOR, THIS IS THE 4TH OR 5TH CAR THAT I HAVE BOUGHT FROM HIM, HE IS EXCELLANT TO WORK WITH VERY KNOWLEDGEABLE. HE GOES ABOVE AND BEYOND TO HELP AND MAKE SURE THAT ALL QUESTIONS ARE ANSWERED AND ANY PROBLEMS ARE SOLVED.

Charles Bassil

Jul 7, 2015

Enjoyed talking to several sales persons,that were not even involved in my purchase.

Hollace Ziolkowski

Jul 7, 2015

I purchased a ford edge titanium which is fabulous. Everyone extremely and helpful, expecially my salesman - mark harbor. He put no pressure on me and was great.

Susan Sperrick

Jul 6, 2015

Everything went smoothly. No problems were encountered during the purchase process.

William Carson

Jul 6, 2015

The salesman was very helpful but not pushy. The car is a dream to drive and I like it very much.

William Trandell

Jul 5, 2015

Everything went very well! We love Dino and he is a fantastic salesperson! Thank you for a great experience and so far a good vehicle.

Nancy Schneider

Jun 29, 2015

Great service, very knowledgeable. I would definitely recommend your dealership.

Steven Blossey

Jun 29, 2015

John Mann is a class act, we had a great sales experience once again.

Matt S

Jun 28, 2015

The service was ok, nothing spectacular. My car just received an oil change and tire rotation. Other dealerships take an extra step and do simple car washes after the service which makes the experience seem better and would probably convince me that waiting 2 hours for an oil change is normal.

Terry Anderson

Jun 27, 2015

The salesman was very diligent in finding the Explorer lease that met my needs.

Brenda Piekarski

Jun 26, 2015

After much research, we purchased our Ford Escape from Russ Milne. Its probably the 5th or 6th car purchase at this dealership. We always get good value and find everyone to be helpful but not pushy! Thanks, Mark Hoffer!!

Antonio Trentacoste

Jun 23, 2015

2015 Ford Edge service is the best with very helpful peopleThe staff are very nice people

Richard Corona

Jun 20, 2015

good experience.............................................................................

George Grobbel

Jun 17, 2015

I bought an F-150 from sales Rep John Man was awesome; he?s very knowledgeable, professional. John is genuinely concerned that his customers have a positive experience and is totally satisfied. I had a very good experience with the service department when I brought my truck in for it's first oil change and tire rotation. The body shop on the other hand was not a positive experience. I noticed a paint flaw on delivery of my vehicle and had to return it to the body. When I went to pick up my new truck it was returned to me dirty full of white power like dust from the repair. The dust was on the door panels the sets etc. I was not happy it was a very poor customer experience.

Joseph Piersante

Jun 16, 2015

Very good service and staff. Fast and on time.".....".........................

Matt A

Jun 16, 2015

Staff very helpful. Great customer service. Nice job!

William Welland

Jun 16, 2015

I purchased a Ford Fusion last September. Phil Bryant was super easy to work with so I purchased a used car from him for one of my daughters. Dealing with the service department has also been easy. I haven't scheduled my service appointments but still receive good service for oil changes. The estimates for how long things will take have been accurate and the staff have been friendly and courteous. I have no complaints.-William Welland

Mariano Alfafara

Jun 12, 2015

2015 Mustang GT. Everything went smooth. Could not be more pleased.

Adrienne Pelshaw

Jun 7, 2015

Linda Flynn was wonderful, worked well with my husband and myself.

Joseph Kish Jr.

Jun 7, 2015

Service Adivsor allways kept me updated me during the process.Service Manager worked with me on overall cost.

Clint Newby

Jun 3, 2015

I leased a 2015 mustang from brian litz he was a great sales person who is very knowledgeble about the vehicles and was not pushy i will send all my family and friends to him and i am planning on getting my wife a new escape from him before the end of the year

Jayne Campbell

Jun 2, 2015

Service and person that took care of work to be done on my Edge was great.

Bruce Zmick

Jun 1, 2015

New brakes and "works" package. Over the preceding months, I received conflicting information regarding getting my brakes checked.

Lorrie Austin

Jun 1, 2015

Everything went smoothly from when I ordered the vehicle to when I picked it up.

Kevin Volkman

May 29, 2015

The entire staff at Russ Milne from sales to service to the parts department goes the extra mile to make sure I am completely satisfied. My experience there when buying my new used Fusion was outstanding.

Laura Valentine

May 24, 2015

Brought vehicle in for repair, as it wouldn't shut down properly. They replaced the shifter with the wrong one, so I had to set a second appointment up yo have the right one out in. Staff that I encountered there were helpful.

Gregory Premoe

May 23, 2015

I purchased a 2015 Escape. I really love the car. My salesperson Brent Bliss was very helpful.

Donald Rososko

May 21, 2015

I purchased a 2014 focus and Leon was recommended by my family. My mom and dad have bought cars through Leon for years and only had good things to say. He always makes sure to allow the customer make decisions that are best for them and never urges/pushes anything on them.

Sharon Hood

May 21, 2015

I have a 2014 Fusion, and it was once again time for my oil change. Everyone is always so pleasant there, and took care of me right away.

Anonymous

May 20, 2015

Leon was great! Brought the car right to my office for delivery and took my return lease back with him.

Philip Tanghe

May 18, 2015

Warren was able to find the exact truck I wanted to buy and he did a great job staying in touch with me on trucks as he found them.

Shalimar Williams

May 18, 2015

The staff was great! They greet you as you walk in the door, help you find exactly what you need and make sure that you're happy by the time you leave! I'll always go back to Russ Milne Ford. I recommend Linda Flynn, she's awesome!

Edward Young

May 15, 2015

The over all experience was excellent.But,I don't personally believe in extended warranties, and prior to signing the paper work, I was ushered to an individual who tried to get me to purchase them. He showed me a bent truck rim and said that would cost $1200 to replace including the tire. I purchased a Fusion, not a truck. He was using the bad roads example to illustrate his point. This one issue soured my experience.

Kenneth Marthen

May 15, 2015

dino was very helpful in getting me &my wife our new car . we are very happy with the car that he was able to get for us. thank you very very much we could not be ever thankful for your help. thanks again,ken&sue marthen

Karen Ermanni

May 14, 2015

This was my first experience with Russ Milne Ford. We leased an Escape for our daughters through our saleman, David Foster and they love it! He was extremely helpful and friendly. Brought the car in for an oil change and we were greeted right away with a friendly smile. The waiting room was very comfortable and after an hour or so we were on our way. I would recommend this dealership without hesitation!

Matt Olson

May 14, 2015

I bought a 2015 fiesta. The black s edition because of the price.

Joyce Kehrig

May 13, 2015

I purchased a 2015 Edge. My salesman kept me informed of the vehicle's delivery and availability. The extras that I wanted for the car were located and installed. When I picked up the vehicle Jim, my salesman, walked me thru the features, synced my phone, etc.

Sarmad Lazar

May 13, 2015

My second car from Russ. Just picked up a brand new 2015 fusion. love it great people good service. Job well done guys :)

Steven Gregory

May 13, 2015

Dino was great would recommend him to all my friends.

Gloria Biafore

May 12, 2015

Excellent buying experience. Staff friendly and overall very smooth.

Irfan Abdullatif

May 12, 2015

Brent Bliss did an excellent job and made buying a car very easy.

Jim

May 7, 2015

My wife and I purchased a 2015 Ford Escape. The service was excellent. Art Schrade was very help full and made our vehicle purchase a very positive experience.

Randy Watycha

May 6, 2015

2005 f150...my sale rep was steve toto...the team did a great job, it was a pleasure buying my first used ford. I know they worked hard to get the deal Done and I couldnt be happier with my experience!

Ryan Jankowski

May 4, 2015

My experience was great Jim Cooper my salesman was very helpful and I would recommend Jim and Russ Milne to anyone looking for a vehicle.

Teena Lashbrook

May 3, 2015

Very pleased. We would not expect less from your dealership.

A Satisfied Customer

May 1, 2015

Purchased ab2015 Ford Edge. Dino did an excellent for my wife and me, finding the vehicle that met our needs, and also delivering it with a thorough explanation of its features. Our previous 2013 Ford Edge was purchased and serviced here as well.

Chellice Carter

May 1, 2015

awesome, Dave Foster is the best car salesman second only to my dad.

Kurt Vandrus

Apr 30, 2015

Excellent friendly and helpful personnel and fast service.

John Holmes

Apr 29, 2015

Everything went well. The dealer located the vehicle I wanted at another dealership, and delivered it in a timely manner.

Michael Wegrzynowicz

Apr 29, 2015

Our sales person Mark Hoffer is great He does a great job in following up on phone calls , E Mails

Robert Henning

Apr 28, 2015

Took our 2012 Escape in for oil change, new windshield wipers, and check up before going on a trip. Everything was great and staff was very helpful.

Maureen Lechner

Apr 27, 2015

I recently purchased a 2012 Fusion from Steve Toto. He was a good salesman, he went above and beyond. I would send my friends and family to him. He was respectful and not pushy. I don't need to be pressured to purchase a vehicle. I had done my homework and I was ready to buy. I will return. That's when it's time to replace my car.

Shannon Ruthenberg

Apr 27, 2015

This was my second time there to get an oil change and tires rotated. Everyone is very courteous and the job is usually done very quickly. My only wish is that there would be Saturday hours for the garage. I work 14 hours per day, Monday through Friday, so sometimes I may be tempted to go to another dealership for convenience.

Jon K

Apr 24, 2015

I didn't have a ton of time. Jim was great. Just the right amount of detail. No pressure. Straightforward. Worked with us to add all of the program's we qualified for. Even the delivery process was smooth and quick.

Charlene Debets

Apr 21, 2015

Having the car in your body shop was a very good experience for me. All ws handled timely and prefessional!

Daniel Rubino

Apr 21, 2015

My salesman Matt Burke is the best. Very helpful in explaining the vehichle.

Ronald Engler

Apr 21, 2015

Great My sales person was very helpful, would recommend him to others

William & Virginia Tucker

Apr 21, 2015

Warren Danford was our sales person and he did a great job of answering our questions, preparing the car and briefing us on how things worked. He was flexible in that we changed the delivery time we first discussed as we pulled it up by a week. We had done some research online but Warren helped fill in the gaps in our knowledge. We have had the Ford Escape for a couple weeks now and have really enjoyed it. It is a great SUV. Thanks for your support.

Linda Reetz-Kahl

Apr 20, 2015

I recently purchased a 2015 Mustang GT. I ordered the car to time the arrival of spring. The car came in faster than scheduled and Tony had me in my new car the same day it arrived. I could not be happier with the experience I have received from Russ Milne. Thank you

Nancy Mccracken

Apr 16, 2015

2014 Focus....Service Was Great!! Super Nice Salesman,Gave Me A Great Deal!!! Thank You Mark Harbour Jr. I Truly Enjoy My Car!!! :)

Bruce Steingraber

Apr 15, 2015

they did a very fine job thank you the bump shop also did an very fine job

Julie Gatti

Apr 15, 2015

My salesperson, Brian Litz, made the lease of my 2014 Edge effortless on my part. He found exactly the options I wanted on my car and knew all of the incentives for which I qualified.

Lisa Hohmann

Apr 15, 2015

The technitions left my scuff plate, carpet, and door trim panel with marks and dirt from getting into and out of my 2014 Escape when they serviced it.

Donald Grasl

Apr 14, 2015

I was very pleased with everything I experienced at the Dealership with the pickup of my new f250. If there was anything I was disappointed in, I would definitely say was my trade in value of the 2011 mustang. I thought that I was going to receive a better price than I did for my very very clean & very very low mileage car. But I was is a position that I had to do something. I still will come back next time I'm ready for something new.

Abdullah Karim

Apr 13, 2015

Art was Great. Art simplified the purchasing process by being so organized. Easily the best new car purchase I've ever experienced. I'm will purchase all of My vehicles through Art at Russ Miline Ford.

Elizabeth Welch

Apr 12, 2015

it was great. I think everyone is very nice and helpful.

Theresa Breese

Apr 12, 2015

The service was very good. The staff was very helpful.

Julie Roncato

Apr 11, 2015

Everyone is exceptionally nice.....they follow through with calls & making sure my experience was wonderful.

Marie Malta

Apr 10, 2015

Staff courteous and knowledgeable. Great experience.

Clay Stephens

Apr 9, 2015

Brian Litz was great! He found me the Fusion that met all my needs!

Randy Sullivan Jr

Apr 9, 2015

Excellent service very friendly sales staff they let me choose what i WANTED and not what was best for their pocket, I definitely will buy my next ford from here

Daniel Villar

Apr 8, 2015

The vehicle I purchased was an Explorer. It was an excellent experience. SThe sales person was very helpful. Thank You for the experience.

James Binder

Apr 8, 2015

Problem required a return trip to be corrected. Fortunately I was only 5 minutes away so I came back as soon as problem resurfaced. It was corrected at that time.

Del Yeoman

Apr 7, 2015

Art was fantastic and very helpful. Great experience buying a new EXPEDITION.

Patrick Salem

Apr 6, 2015

purchased a 2014 focus hatchback. Ashley my sales rep was awesome, I have leased 2 vehicles and purcheased 2 from her. Would and do recommend her to everybody looking for a vehicle. I have delt with the same finance person every time. although he can be kind of high pressure i have never had a problem with him untill my last visit. When I declined the extended warrenty he said " well I guess if I had your money " I almost walked away from the deal because of that remark, but I relize that had no reflection on Ashely. She is a great sales rep and I would definitly buy from her again.

Dawn Apfel

Apr 3, 2015

I purchased a 2014 Ford Edge and I absolutely love it!!! Loved my salesman!!!!

Jeffrey Cowell

Apr 3, 2015

Explorer XLT , service was excellent. I'm a ford employee and would recommend your dealership .

Joy Lucente

Apr 3, 2015

Your staff is always friendly, and always willing to help, or explain things. I feel safe taking my car to them.

Barbel Dempsey

Apr 2, 2015

I leased a 2015 Escape Titanium. Although I really wanted a red vehicle I settled for the black. Ryan was very professional and helpful. Everything went smoothly. This is my second lease from Russ Milne, my husband also is leasing a vehicle from the same dealership. We have been happy with both the sales person and the service department.

Clarence Mielke

Apr 2, 2015

My Ford Escape had a trans leak and I was very surprise too find a no hassle visit. Fast and very helpful. I could"t have chosen a better dealer to do business with.

Gregory Velfling

Apr 2, 2015

I bought an edge. Staff was great. Showed me a few cars and we found the perfect one with the options I wanted. Then showed me how to use all the features. Very satisfied

Jason Pyonk

Apr 2, 2015

Your team was very positive and helpful and I enjoyed my purchase thank you

Mary Roberts-sawicki

Apr 2, 2015

Frank was great, facilities are great......LOVE, LOVE, LOVE the Escape!!!

Ashley Yandura

Apr 1, 2015

Brian listened to my needs and preferences. He led me to the Fusion and found it in an amazing new color. Since my purchase Brian has inquired about my satisfaction and I couldn't be happier. Thanks so much.

Laurence Huntington

Apr 1, 2015

We always bring our vehicles to you for service. Courteous, prompt and well done!! thank you!

William Bechamp

Apr 1, 2015

Dave Foster is a real pro!! A real pleasure to deal with!!

Bridget Stephens

Mar 31, 2015

I was looking for a new vehicle because my lease was almost up and You helped me out a great deal. Thank you very much

Coran Barnes

Mar 31, 2015

I leased a 2015 Escape. Salesmen were very helpful and knowledgeable about vehicles and promotions going on. Building is very clean and plenty of close parking spaces.

Monica Buono

Mar 31, 2015

I leased a 2014 escape, my sales person Art Shrade was awesome. I felt like I was dealing with family not just a sales person. I was there recent for an oil change and tire rotation the service person was friendly. I would definitely purchase a vehicle from this dealership again, and I would recommend to family and friends

Sean Pfent

Mar 30, 2015

The show room was very clean. They have a nice selection. Their sales staff is knowledgeable. It was a pleasant buying experience.

Walter Albert Jr

Mar 30, 2015

Dino is great! He takes very good care of his customers!

Amber Fabian

Mar 26, 2015

I had wonderful customers service! Wouldn't take my business anywhere else! Even when my headlight went out a few days later they were so caring and took care of it right away!

Edward D'Hondt

Mar 26, 2015

Purchased a Ford F-150 XLT crew cab. Truck was very clean. Friendly and courteous staff. Always willing to help. Very satisfying experience. This is my fourth vehicle purchased from Russ Milne Ford. Have never been disappointed.

Elizabeth Walters

Mar 26, 2015

This is the second car I have purchased from Dave Foster at Russ Milne Ford. Dave was friendly as always and went above and beyond to find what I was looking for. I purchased a focus titanium sedan. I had my previous car in the body shop and Dave had taken everything from my old car out so that I coukd just come in and pick up my new car. The service was, as previously, excellent. Everyone who I csme in contact with at the dealership was very pleasant and highly professional.

Vicki Linder

Mar 26, 2015

I leased a 2015 Escape and absolutely love it. If you like attentive service and detailed answers to your questions-- go see Mark Hoffer at Russ Milne Ford. This dealership is not close to my house but it was worth driving the extra miles to go see Mark!

Betty Puffer

Mar 24, 2015

Im always pleased with the service I get from the service department. They treat me with respect, quick response and always have a kind word for me. When I need the quick help, like when my tire was low in the middle of a snow storm, they took me right in and they were getting close to closing, and fixed my tires. That is good service and that is why I and my family have been buying cars from this dealer for over 30 years.

Janos Szathmari

Mar 24, 2015

The service is very freindly and helpful. I wouldnt take my vehicle anywhereelse but here. Very satisfied and completely informed about what was going on.

Karen Taugher

Mar 24, 2015

Everyone was helpful and so far.....we are happy with the car.

Kevin Forthoffer

Mar 22, 2015

referred to a specific salesperson by a family member, now i would refer this guy to anyone, great sense of humor, read his customer well and performed accordingly

Matthew Girgenti

Mar 22, 2015

My sales rep (Frank Sinatra) I feel went above and beyond to make sure we got the car done that day for me. I came in on a Saturday mid day, with my schedule it would of been a week till I could of come back. I really was just looking, wanted to get some prices ended up leaving with a new car. I never thought we would've been able to pull it of with the time alotted. Frank had them start preping the car early and stayed late with me to get all the paperwork done. I was very pleased with the 100% dedication he had on makeing this happen for me.

Vinh Ha

Mar 22, 2015

Took a delivery of 2015 Mustang GT on 3/12/2015. Saleswoman, Ashley Batko, provided excellent services. She is very knowledgeable about the car in and out. I will definitely return to Russ Milne for my future service and/or next car purchase.

Wayne Long and Carolyn Long

Mar 22, 2015

Purchased a 2015 SE Escape, Our sales person was David Foster this person was so helpful. On a scale of 1-10 we give him a 20. Told him exactly what we wanted and he came through for us. Never rushed us, never tried to sell us what we weren't looking for, just the greatest sales person out there.

T Mullan

Mar 20, 2015

I love my Fusion! Dino worked hard to find me exactly what I wanted. He is a great salesperson. He really knows his products and was always polite and kept me up to date and took the extra time to show me how everything worked. Derek the finance guy was very nice also and didn't give me the hard sell when it came time to discuss warranties. My sister has bought 3 cars from Dino in the past 12 years and she was the one who recommended your dealership. Thank you

Kenneth Krause

Mar 19, 2015

John Mann, our Russ Milne sales rep, did an excellent job updating us as our 2015 Mustang order went through the process of being built and delivered. He gave use complete explanations about the car features. All Milne employees with whom I spoke were pleasant and helpful. My wife and I are completely satisfied with our purchase.

Pamella Falconello

Mar 19, 2015

Had an oil change, etc. Staff was courteous and helpful.

Anna Witters

Mar 18, 2015

2015 escape. I was able to drop off my vehicle and receive it later in the day.

John Lozen

Mar 18, 2015

We looked at SUVs for over two weeks. Linda talked us into driving a Flex and we loved it. We continued to shop around and came back and bought one from Linda. She provided us with excellent service.

John Quaine

Mar 18, 2015

Suggest you offer a car wash with oil change/routine maintenance. Other dealerships do. It's a nice touch.

Robert Grady

Mar 18, 2015

Service department personnel have always been very helpful and service on our most recent visit was no exception.

Juliann Morelli

Mar 17, 2015

2015 Escape. Ryan was very helpful explaining the lease program and the different options. I never would have consider leasing until he explained it to me.

Carl Oxley

Mar 16, 2015

I purchased a 2015 Explorer Sport. Ashley Batko was the best in answering my questions and concerns and to select the best rebate deal for my situation. She also explained everything about my new vehicle and how everything works. She also set up our phones with SYNC. Since I was trading in a 2000 Lincoln I really needed some help. Keith Batko I feel gave me a fair price for my trade in. Always a great experience at this dealership. This is my fourth buy at this dealership.

Dana H

Mar 16, 2015

My son's 2014 Ford Focus was in the repair shop after a spin out in bad weather that landed him in the ditch with $5,000+ worth of damage. The folks in the body shop did a great job all around from the work that was done (the car looked great!) to the handling of the claim and paper in the office. thanks!

Car shopper

Mar 15, 2015

Tried to look at car to purchase but we live in northern michigan. Only day we can do this is Saturday and this dealership is not open any Saturday

Valued Customer Cowhy Construction Inc

Mar 15, 2015

I went in with a door issue on my work van without an appt. Within 1hour I was back on road with issue resolved. Great experience.

Edward Strong

Mar 13, 2015

My salesman had been calling me about my end of lease. (Good thing) so I stopped in, I was able to take advantage of some good insensitive and have my new car delivered that afternoon.

James Merlo

Mar 12, 2015

Our salesman was excellent no one tried to push this in the buying something or trying to sell something that we didn't want it let us take as much time as we needed to decide on what vehicle fit properly

Andrea Van Loon

Mar 11, 2015

I have absolutely no complaints. Things were done well and in a timely fashion.

Daniel Kustarz

Mar 11, 2015

Doug the service rep was very courteous and thorough. Great job getting me in and out in s reasonable time

Janyce Benkovsky

Mar 11, 2015

My husband likes his salesman and has followed him from suburban ford. It is much farther for us to go to. It very happy with the decision.

Nicholas Bernardi

Mar 11, 2015

Brian Litz is the only person that I would ever think of purchasing a vehicle from. I highly recommend him to everyone that I know, and I will be back to see him for my next vehicle.

Anthony Tannahill

Mar 10, 2015

Brent was awesome in helping me get into a 2015 Fusion, very helpful and knowledgable

Kevin Tipton

Mar 10, 2015

We purchased a used 2007 Ford 500. Our salesman, Ryan Traynor, was very nice and helpful and made it easy for us. The car was very clean when delivered. Everyone we came in contact with at Russ Milne was very nice and wanted to make sure we were taken care of. We will be back!

Thomas Dalka

Mar 10, 2015

Great customer service. The warranty process was handled with no hassles. 2014 fusion (clear coat coming off wheels). The only bad part about the situation is that I am a Ford employee and these types of quality issues are harmful to Fords customer satisfaction ratings.

Carol Kieffer-dowling

Mar 4, 2015

Like the 2014 Edge as I liked the 2013 Edge. Only wish the 2015 was available at end of my lease.I go to Russ Milne because Brian Litz is really great at his job. He actually drove the car to my business in Royal Oak. Super accommodating.

Elizabeth Schimmelpfenneg

Mar 4, 2015

Mark harbour is great. He was quick and had me out in under an hour.

Joyce Neigebauer

Mar 4, 2015

the service on my F-150 was good until I picked up my truck and found that my $100.00 sunglasses were STOLED out of my truck until I get them back I can not believe that someone there taking something that DOES NOT BELONG TO THEM so "sad" that you have dishonest people working for you

Mary Stevens

Mar 4, 2015

The service advisor was very helpful and informative. The vehicle was done when promised. The hours for pick up were very convenient. THANKS.

Michelle Wood

Mar 4, 2015

Linda Flynn was an excellent sales person. She was friendly and professional; I could tell that me leaving satisfied with the vehicle I wanted was her top priority.

Norma Perez

Mar 3, 2015

Everything was great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

William Mach

Mar 3, 2015

The dealer has surpassed expectations. The body shop did a great job. Haven't needed to bring it in for any unfinished body repairs.

Patricia Salem

Mar 2, 2015

I am very happy with my Dealer. This was the 4th car I have leased through him. I have also sent family and friends to him. He is always willing to work with my needs. The Service and Body shops are always helpful.

Brian Kondalski

Feb 27, 2015

Great sales support, found the exact vehicle I wanted. Was given a a great overview of extended service plans and the details on my vehicle.

Lori Tomassi

Feb 27, 2015

The service advisers went above and beyond with the repair of our Ford Edge. We have recommended numerous family members to your dealership and will be returning soon to purchase a new vehicle for our daughter. Thank you again.

Julianne Hauff

Feb 26, 2015

The sales person was helpful and let me look at all cars, even though it was freezing outside .

Andre Melis

Feb 25, 2015

Just an oil change. Quick and easy. Thanks for the service.

Angelo Bonaldi

Feb 25, 2015

2013 explorer. The service was great. .......................,,,,............

Gail Rafalski

Feb 25, 2015

Dino is easy and fun to deal with. Before I knew it I was driving away in my new Escape!

Harold Taylor

Feb 25, 2015

The service was faster than expected. Coffee was hot and ready.

Ivan Jarbo

Feb 25, 2015

John Mann was very professional but at the same time took the time to show us the best options that would work for us. He's very personable and didn't rush us out the door at 9pm at night until everything was accounted for with the lease. Thanks John!

Joseph Piersante

Feb 25, 2015

Great service.""......."..................................

Roger Rose

Feb 25, 2015

I leased the new all-aluminum F150, and was surprised that it arrived on schedule and in time to turn in my prior lease. Matt Burke, my salesman for many years was responsive and able to get my bedliner and toneau cover installed, as both these options were not yet available as built.

Roy Karle

Feb 21, 2015

Overall very good experienceGood workGood workGood work

Elizabeth Lepouttre

Feb 19, 2015

I returned my lease which was a Ford Explorer. I had specific ideas as to what requirements for further leasing. Your representative listened and provided options, one of which I took home for my husband to sit in and test drive. Ultimately I leased the 2015 Escape. I'm very comfortable in the car and love driving it. Thank you to your rep and the service at the Ford dealership.

Kevin Young

Feb 19, 2015

The service department was very busy the morning I arrived. I appreciate, that you were able to take care of my issue quickly and professionally.

Carla Scott

Feb 18, 2015

everything was great, truck was great, service was great

James Kowalski

Feb 18, 2015

I had an after market back up sensor (Ford item) installed by a outside company that you use for this type of item. The installer messed up the bumper insert to the point where it needs to be replaced. I returned the vehicle to the bump shop and they agreed it was bad. I was told a new insert would be ordered and they would replace the damaged one. I am waiting to hear from the bump shop.

Joseph Waitz

Feb 18, 2015

Simple oil change was handled quickly and effectively.

Valerie Pociask

Feb 18, 2015

Service dept. has improved. Much nicer to deal with than in the past.

James Binder

Feb 17, 2015

Everything was outstanding! Positive experience as always.

Visar Gjetaj

Feb 17, 2015

150. Service very very good. Helpful and lots of inventory. Thank.you

Benjamin Blackwood

Feb 16, 2015

Outstanding Sales man (Frank Sinatra) would highly recommend him,

David Combs

Feb 15, 2015

It was my 10,000 mile check-up. They explained at the front counter about oil change, rotating the tires and unless something else was found, the car would be done in about an hour. I appreciated the full write-up I received showing the full details of tire depth, brake lining use and other items checked. The price was comparable to other oil change places but I just felt I got the best service at Ford where they know everything about my 2014 Escape.

Ron Schmidt

Feb 15, 2015

your techs. were friendly had the service done in a very reasonable time THANK YOU.

David Jansen

Feb 13, 2015

This was my first Ford purchase, was extremely satisfied with the entire process. Thank you for everything Russ and Matt.

Mary Cosart

Feb 13, 2015

We brought our ford escape in for an oil change and tire rotation. Work was done in a timely fashion and the staff was very courteous, friendly and helpful.

Shane Lindsay

Feb 13, 2015

Service representative Doug Jorrey was pleasant to deal with. He took a ride in the vehicle with me early in the morning to help diagnose the problem. He was quick and courteous back at the desk during the write up as well. Great representative! I had the right wheel bearing replaced about two months ago. The left one had gotten worse over time since that point and needed to be replaced. What a joy it was to pick up the car and have the problem fixed. No more road noise.

Christine Knight

Feb 12, 2015

Almost excellent, I was very impressed by the quality of service I received and how quickly everything was expedited

Edward Fencyk

Feb 12, 2015

Service people are very professional and courteous. Never have had a problem having my cars serviced there.

Cheryl Bartram

Feb 11, 2015

Employees were helpful - informative and kept me posted on the progress of my vehicle

Donna Brown

Feb 11, 2015

Had 15000 mile service done........................................................................................................................

Joseph Frame

Feb 11, 2015

The sevice was exceptional and the staff was very friendly and attentive. I have all my vehicles serviced at Russ Milne because of the quality and care that goes into my vehicle

Mark Miller

Feb 11, 2015

Personal and professional.From my salesperson to the body shop they have proved nothing but outstanding service!

Valued Customer Lanzen Fabricating Inc

Feb 11, 2015

I appreciate the call I receive from service to inform me of other areas my F-150 needs attention.

Charlene DeBets

Feb 10, 2015

Brian Litz......great salesperson. Takes care of all details, very personable. He makes us return to your site time and time again!!!

Ryan Wilson

Feb 10, 2015

My salesperson John Man was great. Very friendly, not at all pushy. I would certainly purchase from him again.

Collette Oldani

Feb 8, 2015

I am leasing a 2015 Escape. I turned in a 2013 Escape. I have always gotten good service from the salesman, Tony Palazzolo, to the men in the service department.

Bruce Steingraber

Feb 5, 2015

We had a new sales person Linda Flynn she was covering for David Fosteras he was on a medical leave and she did GREAT.

Jill Brodzik

Feb 5, 2015

The staff was great, the car was towed in at 8:55pm along with myself. The staff go me a rental and out quickly.

Richard Corona

Feb 5, 2015

Purchased 2015 Ford Escape. Service was excellent. Sales staff was very helpful.

Danny Swoveland

Feb 4, 2015

Very friendly staff. My issue is that I was charged $49 to be told that the same part I had replaced prior, would be replaced again for an additional $400!

Lauren Busemann

Feb 3, 2015

2014 Ford Focus leased. Very good service and the staff was very helpful

Matthew Firchau

Feb 3, 2015

Brent was amazing. I was talking with a different dealership and from the moment I made contact with Brent I just felt like this was the right person to get my car through. I felt like he had my best interests at heart and not his own.

Peggy Nichols

Feb 3, 2015

2013 Ford Escape SEL. John Mann was our salesman and we couldn't be happier with our experience at Russ Milne Ford. Everything was done in a professional manner, with no pressure from the staff. Vehicle was as advertised (Cars.com). Would travel the 2 hrs. to buy from again.

Richard Pfefferman

Feb 3, 2015

e\Everything about my purchase was great. Leon always does a great job

Susanne Blind

Feb 3, 2015

EscapeService was professional and didn't take long at all.All the staff at Russ Milne Ford were friendly and great to work with.

Paul Abdelnour

Feb 2, 2015

Great salesman. We go to Dino every time we need a car

Brian Temerowski

Jan 31, 2015

We always receive the best service. from purchase to maintenance to customer service. A lot of my family is now purchasing from Milne Ford.

Nancy Supinsky

Jan 31, 2015

Staff was helpful in identifying problem and providing options.

JKuch

Jan 30, 2015

2015 f150. Brian has and always will be my salesman. He always takes care of my needs.

Marie Seizinger

Jan 29, 2015

This dealership is always very helpful, I've gotten 2 cars here.. My family gets all of our Fords from this dealership.. Best service out there.

Thomas Monticello

Jan 29, 2015

The staff worked with me to make a same day sale, which involved removing the lein on the trade in, and setting up financing so I can pay in full before the first payment is due.Mark Harbour was very effective.

Elaine Lanza

Jan 28, 2015

Linda Flynn was very helpful and the service has always been great.

Patricia Turczynski

Jan 28, 2015

I am leasing an Escape, for the second time. I deal with Linda Flynn -- she is extremely helpful.

Margaret Keller

Jan 23, 2015

I'm leasing an Escape. This is the 4th vehicle I have leased from Russ Milne and Mark Hoffer has been my salesman for all vehicles. Mark is very helpful.

Pam

Jan 23, 2015

The entire staff in the bump shop showed extreme concern and worked very hard to make the needed repairs on my 2010 Escape lift gate. Also, all previous experiences I have had with the employees at Russ Milne Ford make me a loyal customer! I have nothing but good things to say about Russ Milne Ford.

Joellen Boucher

Jan 22, 2015

Jim Cooper met us shortly after we entered the dealership, and I can honestly say, I have never had such a well-organized experience in purchasing a new car! We walked out the next day with our 2015 Escape, which we are very satisfied with. Thanks to Jim for taking the stress out of our evening!!

Julie Tremblay

Jan 22, 2015

Turned in my escape for another one. Got a better one for better price. Car was clean and beautiful when I picked up. Great service. Great dealership.

Terrence Mccullough

Jan 22, 2015

I purchased a new 2015 Ford Escape SE for my wife on Monday, January 19, 2015, and I made the purchase through new car salesman, Dino Polisena. This is the fourth car that I've purchased from Milne, through Dino, and it likely won't be the last. Dino was pleasant, professional, and did everything possible to make the experience as smooth and seamless and possible. I may be in the market for another vehicle in a year or two, and if that comes to pass, I will definitely be giving Dino Polisena another call.

Christina Beeman

Jan 21, 2015

Everything has been good only had the car for about 5 months or so. So far so good.

Walter Albert Jr

Jan 21, 2015

The sales and service team are great! Keep up the great job!

Dianna Makurof

Jan 20, 2015

Leon took good care of me, just like he did two years ago. He always works hard for me.this is my 2nd Fusion lease from Russ Milne Ford. I also always have my oil changes at Russ Milne---- I like the service very much.I think they are a great car dealer and a wonderful Ford dealer.I have mentioned the dealership to some friends, who are in the market for a new vehicle.

Kenneth Treece Jr.

Jan 20, 2015

We purchased a 2015 Ford Explorer. We love the vehicle. John Mann was our sales rep. After searching other dealerships, we chose your dealership because of his knowledge, low pressure and customer service. We would buy from him again and recommend him to anyone looking for a vehicle.

Mike

Jan 20, 2015

Leased a Flex through Brian Litz. Brian was extremely helpful during our decision making process and my wife couldn't be more pleased with her new vehicle. Thanks Brian!!!!

David Savage

Jan 19, 2015

Your staff is very knowledgeable,efficient and professional!! What I really appreciate about your service staff is that they don't conjure unnecessary mechanical issues just for profit. They DO make sure that allis well with your vehicle before you leave. Keep up the good work!We brought in our 2008 F-150 for an oil change and they checked the whole truck over and found nothing out of the ordinary and changed the oil and checked all the fluids and tires etc. Normal maintenance.Thanks and keep up the good work.David and Christine Savage

Gary Gloss

Jan 19, 2015

Finally! A service dept. that gets it right the first time! Costumer service could use some extra help. Also, a better more comfortable waiting area would be nice.

David Allen

Jan 18, 2015

in for recall on 02 escape. Very helpful service staff and good updates on vehicle status.

Charles Laible

Jan 17, 2015

Bought a 2012 Fusion Sport and a 2010 Fusion SE for my son. Steve Toto is the best salesman we have ever come across. We used you guys for or 2010 Flex several years ago and would think of no one else for our car needs. Thank you for all that you do.

F Sanders

Jan 17, 2015

The staff and service at Russ Milne is always outstanding! Everyone is very knowledgeable, polite, trustworthy, and helpful. We have purchased several vehicles, used and new, from Russ Milne and have never been disappointed. It is always a pleasure doing business with them!

Antonio Armijo

Jan 16, 2015

F150 XLT 4x4, Ryan Trayner provided an outstanding sale meaning he had all the answers to my questions, understood what I wanted. Ryan replied quickly to all my emails, phone calls and text questions. Only had the truck 5 days but am pleased.

Cathy Leone

Jan 16, 2015

Leased an escape. Love the escape. Perfect size for me and I can put three grandchildren in the back seat including booster seats.

Donald Vendittelli

Jan 16, 2015

We love the way we are treated at Russ Milne Ford. Our salesperson Phil Bryant is great and always steers us in the right direction. Your staff in the service dept is always staying in touch when our vehicle is in the garage. Keep up the good service and personalized service.

Jacquelyne Sage-phillips

Jan 16, 2015

Called ahead but no answer. Left message but again no response, however, upon arrival, problem was dealt with

Joseph Mullins

Jan 16, 2015

I have a ford 150 and recently had it serviced. Your staff was excellent and the service was done in a timely manner never disappointed with Russ Milne Ford. Excellent work !

Thomas Keighley

Jan 16, 2015

Very good experience. I have not had a service call yet, so I can't rate the service department.

Carole Pebbles

Jan 15, 2015

I lease a 2012 Ford Fusion and all my experience with the service department has been excellent and the staff is always very helpful.

John Ivkov

Jan 15, 2015

I am completely satisfied with my 2014 explorer Awesome experience from Phil Bryant every time I go into the dealership. Keep up the good work!

Kevin Monahan

Jan 15, 2015

Quick and efficient- test drove it in the morning and picked it up at 2pm - ready to go.

Robert Paulson

Jan 15, 2015

Very helpful, great and pleasant experience. Our salesman Tony had all the information we needed and made the purchase go very smoothly.

Sharon Hood

Jan 15, 2015

Ford 2014 Fusion. I have all my oil changes done at Russ Milne Ford, and the staff has always been courteous, and very helpful. I have always been waited on immediately, and the whole experience has always been pleasant. There is coffee, and a very comfortable waiting area, and a TV to help pass the time. I have never made an appointment in advance, yet I have always been waited on imediately, and never had to wait long to have my car serviced. I would recommend Russ Milne to everyone I know.

Andris Johansons

Jan 14, 2015

Staff were extremely helpful and the service was great!

Martin Maynard

Jan 14, 2015

Steven Toto was great. He is the first guy I'll call when making a Ford purchase.

Richard Powers

Jan 14, 2015

As always service was excellent. Employees are very accommodating and friendly

Robert Laphew

Jan 14, 2015

We purchased a Ford Fusion and are highly satisfied with the vehicle. We also appreciate and trust our salesman, Dino. He has been most helpful and always a pleasure to work with. Your waiting room is bright and clean also we appreciate the coffee.

William Zierau

Jan 14, 2015

Dino Polisena did a great job. Always courteous, very helpful and thorough.

Chester Dearinger

Jan 13, 2015

Appreciate courtesy of dealership staff. Prefer service from Milne vs. Ford dealerships a shorter distance from my home.

Linda Strace

Jan 13, 2015

Everything was perfect. The sales person was wonderful.

Louis Cataldo

Jan 13, 2015

First service call on my new 2014 Ford Edge. Russ Milner's service department is just a nice place to visit.

Sally Simkins

Jan 13, 2015

My car was recently serviced for a recall issue. The staff were very efficient and helpful in resolving the issue.

James Galgoul

Jan 10, 2015

Awesome Frank was great we walked in he came up to my wife and I ask if we needed help we said yes looked at a couple cars took one for a test drive made a deal and next day drove away.

Roslyn Mckown

Jan 9, 2015

Our salesman was very pleasant to work with and very helpful. We don't buy new cars often one of the reasons being your never sure if for one they are being honest or just trying to sell you a car with options you don't really need, two if you are paying more then you have to if your an "average" family trying to buy a good dependable car. Our sales person found us a number of different cars and explained what he thought was good for us and what we really didn't need. It made buying the car more of a pleasure then a worry. So far I am very pleased with my new car. Thank you.

Dakota Long

Jan 8, 2015

The salesman I had who helped me with my 2010 Fusion SE was great. He provided me with information and education on both vehicles I was looking at purchasing. He didn't push me into one or the other, however he intellectually gave me the pros/cons and let me decide on my own based on what I could afford. The signing of the car was just a few signatures and goig to the bank and the car was mine a few hours later. My step-father and I have been going to this dealership for years now, they treat us like family!

Frank Brooks

Jan 8, 2015

very good experience from meeting the salesperson to the purchase, good follow up after the purchase

Jessica Motyl

Jan 8, 2015

Great service! My family has been going to Russ Milne to lease cars for years. Jim Cooper is the best!

Kim Wise

Jan 8, 2015

I leased a 2015 Fusion. Brain Litz is a phenomenal sales person. He is extremely friendly and courteous . Brain is an asset to Russ Milne Ford. The only thing that surprised me was that my car did not come with remote start. It has every other option you could imagine.

Lisa Molnar

Jan 8, 2015

Great selection of new vehicles. New car salesperson Mr. Phil Bryant was excellent

Thomas Buono

Jan 8, 2015

I had a great experience dealing with Art. We worked over several vehicles over several days.

Catherine Smith

Jan 7, 2015

Leon was excellent. He went above and beyond to help us get the car we wanted. The 2014 Flex is awesome. I love how it drives and all the bells and whistles !! Great service, great car!! Would definitely come back. Thank you.

Dan Hemond

Jan 7, 2015

My experience was great. The whole process was done in a quick and timely manner with much professionalism.

Kristin Kehoe

Jan 7, 2015

Great experience Ryan Trayner made it easy for me to return lease car and leave with the new one Ryan really cares about his customers gives you all the options and information that you need to make a decision

Marquita Leigh

Jan 7, 2015

Wonderful dealership and John Mann was the best sellsman I've ever worked with and I have baught many cars. Will be returning in the future.

Richard Reich

Jan 7, 2015

escape art was great service was exellent and we are very happy thankyou

Tracy Kramer

Jan 7, 2015

I had a wonderful experience at the dealership leasing a 2015 Fusion from Ashley Batko. She was very personable and friendly, and had the car waiting for me with everything I wanted included. I would definitely recommend people to see her to get a new car!

Valued Customer Lakehills Oil Co

Jan 7, 2015

My Edge is a joy to drive and Leon at Milne Ford was great to work with.

Eric

Jan 6, 2015

In for an oil change. Service was excellent as always and car was completed earlier than I expected. You can't beat a "Works" oil change and tire rotation for the price!

Jeanette Panigay

Jan 6, 2015

They were very busy, and I expected to be there much longer so went to Walmart. Car had been ready for some time when I came back, and Service area was noticeably cleared out. I asked for some assistance regarding setting radio buttons and an employee cheerfully volunteered to assist me before I drove away.

Peter Batts

Jan 6, 2015

I brought my 2014 Escape in for an oil change when the service department was very busy. My oilchange was done in one hour and on top of that, a rattle in the rear underbody area that I hadmentioned was FIXED despite the heavy volume of service work that day. Thank you.

Terry Bastuba

Jan 6, 2015

All of my dealings, till I picked up the Flex, were on the phone. Mark Harbor, my salesman worked with me daily and answered all my questions and took me thru the buying process like the professional that he is.

Julie Reich

Jan 3, 2015

I leased a 2015 ford fusion and I love it so far (just waiting to see how it handles in the snow). Brian Litz was a fantastic salesman and always answered my questions and concerns. I definitely will go back to him and your dealership for my next vehicle.

Steven Witkowski

Jan 3, 2015

Working with Steve Toto is great. Very customer friendly. Nice job!! He is the reason I buy my cars and refer friends to Russ Milne.Steve Witkowski

William Kehrer Jr

Jan 3, 2015

I was very pleased, we walked in and someone immediately asked how he could help and we were out of the dealership in less than 30 minutes.

Dolly Rodriguez

Jan 2, 2015

The staff was very friendly and great customer service. The service people washed my car and cleaned the inside. I was totally surprise and extremely pleased with that.

Kenneth Walega

Jan 2, 2015

Our purchase of the F150 pickup truck was great. There was a large selection to choose from and the sales rep. helped us find the right truck to meet our needs, at the best price. The service dept. did a great job preparing our truck for delivery. All of the dealership staff helped make the buying experience very smooth and comfortable.

Lora Michael

Jan 2, 2015

Service staff was extremely helpful as well as the sales man who sold me the car stopped and asked how I was and what brought me to the service department. It was a great touch to have the sales man stop and check in.

Jeffery Morrow & Debra Pavletich

Jan 1, 2015

We absolutely love our new Ford Fushion! Our experience, as always there, was great!

John Hammer

Jan 1, 2015

The works package is great and the staff informed me my brakes are wearing and need to be changed soon. They advised me of my brakes and told me the cost to fix them that day. When I told them I would hold off for a little longer they did not try to push me in to doing it that day. I appreciate the way they did not hassle me after I told them I would wait a little longer to get them fixed.

Laura Nowak

Jan 1, 2015

Leased a new fusion very happy with my first experience of leasing. Everything was explained to me and had no questions after everything was said and done

Carole Ray

Dec 31, 2014

2013 ford fusion. Service has been excellent, staff helpful, friendly and polite.

Annette Yasoni

Dec 30, 2014

Everything seems ok in regards to the repairs completed for that visit...

Nancy Lafferty

Dec 30, 2014

Everything was great as usual. We now use Russ Milne for all services on both of our cars.

Raffaele Fusciardi

Dec 30, 2014

Have leased and purchased many vehicles from Russ Milne, and Dave Foster. His customer service is the best! He has always helped us find the right vehicle, and pointed us in the right direction when we needed service, or had questions, etc. The service department has always been very prompt, and helpful when we've needed them also. Will always recommend Russ Milne and Dave Foster. We will be back!

Brooke Hoover

Dec 29, 2014

Service was quick for the oil change and tire rotation. I needed help installing my sons car seat, which the hospital said the dealership would be able to assist, but no one was able to help...which was fine, I understand the liability concern, but when i called ahead of time, the receptionist said it'd be no problem for someone to take a look at.

Thomas Esch

Dec 29, 2014

The staff is always friendly and helpful. My husband and I always bring our vehicles to Russ Milne ford

Sharon Harrington

Dec 26, 2014

I purchased a Ford Edge from Art Schrade and I love it and he is the NO 1 salesman in my eyes. He is totally the best and not pushy and knew everything. I purchased many cars in my life and he was the best and so is Russ Milne. Thanks Sharon Harrington

S. R.

Dec 25, 2014

Time estimation was spot on. Your service reps were professional and answered all my questions. Cashier was friendly also. I was able to say hello to my salesperson, Linda. Because I work about 65-70 hrs per week, I really wish you had Saturday hours. I was able to come here because I was on vacation, however, I may not be able to on my next visit. Thank you

Toni Cantrell

Dec 25, 2014

we bought a car the next day the engine light came on i called and was told its was probley the gas tank cap so i did check that and like a week later we put a code reader on it cause the light was still on it said catalytic conv... but we were leaving town for a couple days so when i got back (like two weeks from buying car and i had called the next day after buying it) i called and was told i would have to pay for it to be fixed with a 25% discount........now it had this problem on the lot it just dont show till the car has been driven a bit......so im a little disappointed ....

Wanda Gunn

Dec 25, 2014

2011 Edge The oil change was fine. I was disappointed that my rear passenger door's sensor could not be fixed and may not be under warranty.

David Schachinger

Dec 23, 2014

Frank Sinatra is awesome quick easy I work right next to Suberan Ford dealership and drive the extra mile to go Russ Milne because of Frank.Thanks Dave Schachinger

Gregory Swierczynski

Dec 22, 2014

Ryan is always professional! Always helpful and personal ! Your very lucky to have him your industry!

Joseph Ferrari

Dec 22, 2014

My sales person ( linda Flynn) did an outstanding job. She found exactly what I was looking for on a dealer trade and delivered as promised. The 2015 Explorer Sport is a great vehicle.

Catherine Beebe

Dec 20, 2014

All of the staff was so helpful and friendly and Tony was the best ever!

Richard Bennett

Dec 20, 2014

Recently leased a Ford Escape. We have had two Ford Fusions and enjoyed them, but didn't like the "LOWNESS' We love the Escape. The longer I drive it, the more I like it. Kudos to Linda, our sales person. We will go back to her in two years! Richard Bennett

2012explorer

Oct 1, 2014

Test drove a used vehicle told the dealer that the rear brakes did not seem right, and that they were squeeking during the test drive. I also noticed on their Carfax report there was an open recall on the vehicle. The dealer told me that the brakes would be looked at by his service department and all recalls would be taken care of prior to me taking delivery. When I picked up the vehicle I was told by the dealer that the brakes were repaired and the recall was also completed. Three weeks later the power steering failed which was what the recall was for. I returned the vehicle to the same dealership and was told by the service manager that the vehicle had never been in there for service, and yes, the recall was open and it required that the steering rack be replaced. On top of that they said no parts were available and they were on back order. We then had to wait two weeks to get the vehicle back without the dealership offering us a loaner in the mean time. Two weeks later the back brakes failed which cost me $400.00 to get repaired along with a front wheel bearing which had failed only available from Ford at $140.00 additional. All this after the dealer assured me their 112 point safety inspection showed the vehicle was in perfect condition! I doubt I will be back to this dealership.

Daniellekaltenbach

Jul 29, 2014

If I could give this dealership 0 stars I would! The service department is horrible! They are a bunch of xxxxxxxx! They are all very RUDE! I will NEVER take my cars in for service here again! I wouldn't recommend this dealership to anyone! They treat you like a piece of xxxx! I have worked with mike, ray, and Doug they are the worst people ever! I don't understand how they keep peoples business! This is your warning..... DO NOT GO! I wouldn't go to this place if it was the last place in the world! They should consider firing all of them!

jenstubak

Jun 10, 2014

Owned my 2014 Ford Raptor for 6 weeks. Turned on the air, and it blew out all warm air. Took it to Russ Milne Ford to get repaired, but they said it was not covered under the warranty because there was a small hole in the condensor. Hmmmm...it's only 6 weeks old and never leaked anything. They wanted me to pay them $850 to fix it plus $72 for looking at it. I called the dealership we purchased it at (all the way in Ohio) to get their take on the situation. The Ford dealership in Ohio called up Russ Milne Ford, and was told that Russ Milne Ford wasn't willing to "take the risk." I didn't know that spending almost $70,000 on a vehicle, having the air not work after owning it for a little over a month, and expecting it to be covered under the warranty was putting such a big risk on your dealership! The dealership I bought it from is located 3 hours away, but said I could bring it there, and it would all be covered. Lesson learned! Stay away from Russ Milne Ford!

dckotwicki

Aug 10, 2013

I have purchased 4 new cars from Russ Milne ( 2 at a time ). Both times my wife and I bought a Focus and an Edge. Shortly after the second purchase I notice one of the lines on the rear window defroster ( on the Edge) was not working ( approx 3 months old ). Was given the old "no problem found" I was not happy but because the vehicle was new, I thought I would get it taken care of "next time". Well, next time was about a year later and the told me they would "fix" it. When they were done, it looked like someone put a band aid on it! I could see the "fix" through the rear view mirror. I asked Mr Milne to look at it and he would not telling me it was an approved fix. We ended settling on ME paying $200 out of my own pocket to repair a vehicle still under a bumper to bumper warranty!!!Later in the vehicles history, I brought it in for some rust under the hood. During the repair they scratched the hood in four places in the front and also dropped, bent and removed paint down to the metal at the point of impact on their cement floor. To top it off, they put the hood back on the vehicle in hope (I'm guessing) that I would drive it out without noticing. Fortunately I did notice. The dealership did fix the damage they caused. I told the bump shop mgr that he knew as well as I did that, had I driven the vehicle home and noticed it later I would have received the old " sir, we can't say with certainty that the damage happened here so we cannot cover the cost of repair". There was no response.I also brought my Focus in for the second "no problem found" visit recently.My wife and I both work, and I work in the auto supplier business. Both "no problem found" visits were later diagnosed. Do these people really think that I have nothing better to do than come in (and pay for a car rental) just to screw with them? Really?Russ Milne Ford is a very nice dealership in it's appearance. The sales people are courteous, I could never justify giving them any more of my money. Bottom line is simple, I don't trust them.I am not unhappy with Ford products. Never again from Milne Ford.

moldmaker

Feb 16, 2012

I Purchased A 2007 Ford Edge from Russ Milne Ford, on 10-14-2010. Paid in cash. On 2-14-2012 I took the car in for getting bad mileage, was averaging 13.4 miles at gallon of combbined city and highway driving,computor in car said 15.6,average 19. One hour later they called me and rhat the car was ready to be picked up. I asked them what did you find wroing? They took it on a test drive,and hooked it up to a computor. drove it 7.2 miles and averaged 20 miles a gallon. And then charged me $90.00for service charge. I also bought a full warranty for $1,899 for 60,000 Miles. I showed them 2 receipts when i purchased gasoline,the last fillup was on 1-30-2012,I had 173 miles on the odometer and purchase 12.548 gallons of gas. 173 Divided into 12.548=13.7 MILES A GALLONG NOT 20 AS THEY CLAIM, i told them this result was unacceptable, and I would not pay the 90.00 Dollars, buth then my wife paid it,I want this matter fixed the sticker on the windshield says 18 City, 25 Highway. The General Manager then talked to me, he calmed me down,and spoke to me respectfully, told me to came back in April,when the weater was warmer, and they would not charge me the 90 dollars. The bottom line,my problem was NOT TAKING CARE OF!! I then contaced Ford Motor CO. they told me that they can do nothin for me,but to take the car to another dealership, and if I want they have to refund me fot the warranty of 1,899 Dollars.