Used Cars for Sale at Rusty Wallace GMC in Morristown, TN

Jennifer Harmon

Nov 18, 2016

I went to the service department for an oil change and tire rotation. The service was completed in a short amount of time. The waiting area is very nice with comfortable seats, a large television to watch, and restrooms near by. The employees are extremely nice and helpful. I was shown a detailed invoice containing the results of my multi-point inspection. Some recommendations were given to me concerning future maintenance on my car, which I greatly appreciated. The service department provides the best customer service and I highly recommend them.

Lady in pink

Nov 18, 2016

Very friendly and helpful! I was given a lot of helpful information. The service I got was very fast.i was able to wait in a comfortable environment.

RobertandJoanneLewis

Nov 18, 2016

Got a great deal. Went into the dealership to look and ended up buying. Danny Cody and Randy Sauceman were a wonderful sales team. Thank you again,Robert and JoAnne Lewis

Jennifer Harmon

Nov 17, 2016

I went to the service department for an oil change and tire rotation. The service was completed in a short amount of time. The waiting area is very nice with comfortable seats, a large television to watch, and restrooms near by. The employees are extremely nice and helpful. I was shown a detailed invoice containing the results of my multi-point inspection. Some recommendations were given to me concerning future maintenance on my car, which I greatly appreciated. The service department provides the best customer service and I highly recommend them.Jennifer Harmon

Christinad

Nov 15, 2016

This dealership made the car buying process so easy and stress free. This is the second new car I've purchased, and now that I've gone to Rusty Wallace of Morristown, I wouldn't do business with any other dealer. From the salesman to the finance person, everyone was extremely helpful, patient, and energetic. I've never felt so much like I got a great deal, and there was none of the pressure that one would expect from a car salesman/dealership. Timmer was my salesman, and he was extremely helpful and knowledgeable. I couldn't be happier with my car, and I would recommend this dealership to everyone who wants a hassle-free experience.

Royb

Nov 15, 2016

After looking for a truck for months, saw the 2004 Ford online, went and looked at truck, salesmen were polite helpful and not pushy like some .Danny Cody and Randy Sauceman were extremely helpful. Mr.Sauceman is very knowledgeable and all round good person. Mr. Cody was down to earth and easy to work with.

cshope

Nov 14, 2016

It was easy to get appointment. I was able to drop my car off on my way to work and pick it back up on my lunch break. They even offer to take you to work and come back and get you if you don't have a way to drop off your car. Very pleasant service.

Deeann Sinard

Nov 14, 2016

I have been dealing with this dealership for years at least 3 new and several used cars always had great service very helpful staff the go above and beyond to help with all our vehicles needs great prices and willing to deal on there new cars

JenBran

Nov 14, 2016

Everyone is friendly and very helpful. We had to have a part replaced on our van and they didn't waste any time getting the part ordered. They are a great group of people to work with.

TonyaBrewer

Nov 14, 2016

Went in for an oil change. It was easy to get an appointment that worked with my schedule. The oil change didn't take very long, and the waiting area is very nice.

franco, donna

Nov 13, 2016

Prompt and friendly service. Dealership has a great customer service. Service on my Kia Sorento was done professionally and in a timely manner. Well pleased.

Mary Canter

Nov 13, 2016

Rusty Wallace service department is very courteous and professional at all times. The appointment time was met and fast service was provided. I highly recommend this service department.

churchlady

Nov 12, 2016

My experience with the service department is always excellent! They go out of their way to make me feel appreciated as a customer. Thet take me to work and come pick me up when my car is ready. I would definitely buy my next car from this dealership.

CherylRager

Nov 12, 2016

My experience with the service department is always excellent! They go out of their way to make me feel appreciated as a customer. Thet take me to work and come pick me up when my car is ready. I would definitely buy my next car from this dealership.

Gail1

Nov 12, 2016

I liked that they were very friendly,they explained what they had done just a great place overall. We have bought 2 our last 2 cars there would recommend to family and friends

HappyHairdresser328

Nov 11, 2016

Great experience when I came to trade cars! My salesman Josh Fraley was very polite, very honest and very knowledgeable. Also I worked with Sierra who was wonderful and the finance manager Terry was super nice! All of them were so very kind and helpful I would recommend this dealership to anyone!

Jessica

Nov 11, 2016

They were friendly and went over the details on my vehicle with everything that they checked. All was well. Just want to say thanks for the friendly service.

Clo123

Nov 10, 2016

I had the oil changed in my Kia Soul. The staff is very friendly and the mechanic, Jeremy, is wonderful and extremely knowledgeable. I know that my vehicle is safe and ready for me and my family, which is of utmost importance, especially for my precious three year old daughter. I will definitely return for all my service needs.

Jackie1977

Nov 10, 2016

They got me in the morning I called. The staff was very polite and helpful. I didn't have to wait long at all. Very quick service.

MandyBaker08

Nov 10, 2016

The dealership was very friendly, and made sure that my car was taken care of and helped me to the best of their abilities, giving me answers to questions about my car when I had them.

jodi hall

Nov 6, 2016

I would to think Rusty Wallace Kia and Rebecca for the wonderful service easiest process I've ever had purchased in the car. Thank you Jodi Hall

Linda111

Nov 6, 2016

This dealership is where I purchased my Kia and they have completed all work on my Kia. This includes oil changes, tires and any repairs. I have always been pleased with their work. They are prompt, friendly and have taken very good care of my Kia.

I bought two cats

Nov 5, 2016

I just came down to look for a car for my granddaughter. She found one that she liked which was aKia Soul. And I ended up buying one too. I got a 2017 sportage. Our salesman Jeremiah was very nice and helped us a lot.

sheltonvfl

Nov 5, 2016

I have had my Kia Sorento serviced here many times and even though I have to drive from a neighboring town, I wouldn't go anywhere else! Everyone in this department is extremely professional and very courteous and knowledgeable! I always leave feeling very satisfied with the service I received! Thanks Rusty Wallace Kia!

carlyleb3145

Nov 4, 2016

Excellent job! Fixed a flat tire and oil change is perfect as always. Apparently Walmart cant perform a oil change on my vehicle without it leaking. These guys get the job done

Franklin D Miller

Nov 3, 2016

Very helpful. Nice and courteous was last customer for the day and stayed until paperwork was completed. Nice service visit also. Customer service center neat and clean and offer free refreshments

kevin

Nov 2, 2016

Excellent folks to do business with! Can and DO recomend this dealership to friends n family! From sales to service they are the TOTAL package!

Mark DeMonbreun

Nov 2, 2016

During routine maintenance the dealership discovered a brake issue and did the repair efficiently and as promised. The service dept. Is always accommodating and responsive to our needs

JUANITA ROBERTS

Nov 1, 2016

I came in knowing I couldn't buy anything but with help of my salesman Josh Young and Danny Cody they got me in a brand new 2016 kia soul. Rusty Wallace employees was all very nice to me and treated me the best I've ever been treated during the buying process. Thanks again I love the new soul!!!!

Nick6987

Oct 29, 2016

We always have great service at Rusty Wallace Kia. There always very helpful, and get us in and out very quick! I will continue to buy my vehicles from them! Great dealership!

kathrynmcgaha

Oct 28, 2016

We bought our KIA two years ago and have all the service done here. The Service Dept is great. I drop my car off, they take me to work and either bring my car to me or give me a ride back to the dealership to pick it up. Always courteous and helpful.

Robbie

Oct 27, 2016

Excellent staff. Knowledgeable, friendly and easy to work with. Would recommend this dealership to anyone. This is my third purchase here. 2011 Sorento ( which I traded for the Soul) that I had no issues with and purchased a 2017 Sorento ex

aerosmithangel

Oct 27, 2016

The entire staff was so nice and helpful.They went above and beyond. They helped me find exactly what i wanted. The car seems very nice. Good quality. Great experience.

Lisa W

Oct 27, 2016

Very much appreciate that I am In and out, in a timely fashion. Very comfortable waiting area. Enjoy looking at new cars while I wait.

Donna D Self

Oct 26, 2016

Tuesdays ThoughtsQ: What is the third commandment? A: You shall not take the name of the LORD your God in vain. Exodus 20:7 Growing up, I remember playing with my friends and coming up with a list of names for our future children. I was 10 years old. When I finally became a parent, I had trouble coming up with a name that was just right. My husband and I put a lot of thought into choosing a name for each of our children. It needed to be perfect. It needed to have meaning. After all, this would be their name for the rest of their lives! No pressure. Hearing someone use our name in a hateful way hurts. Our names identify us and we have a desire to protect our name. The Bible says that a good name is to be chosen rather than great riches, loving favor rather than silver and gold (Proverbs 22:1). God cares about His name, too! He tells us "You shall not misuse the name of the LORD your God, for the LORD will not hold anyone guiltless who misuses his name. But, isnt it interesting how people misuse the name of Jesus so often? It is perhaps the most common and lightly treated sin. Jesus Christ! I swear to God!Oh my God! or OMG! Jesus Christ gave His followers the awesome privilege to pray using His name! If you ask anything in My name, I will do it (John 14:14). We must not misuse this privilege; it is not like a genie in a bottle. Instead of using profanity, we are to do all in the name of the Lord Jesus, giving thanks to God the Father through Him (Colossians 3:17). Respect His name and never use Gods holy name as a thoughtless, hateful curse! Reflection QuestionsHow well are you representing the Lord and bearing the name of Jesus in your closest relationships?What message is your life shouting to the world?Prayer Father, thank you for your unconditional love. I want to hold Your name in the highest regard. I want to represent Your reputation with purpose. Help me to understand what it means to bear Your name and teach me to live this command, for the sake of Jesus, whose name is highest and through whom I pray. Amen.October 23: II. Have No Idols - Exodus 20:4-6 ShareTweet+1ForwardGreat service, always helpful,and take care of a problem if I drop by. I have been coming here for years, and I would recommend this dealership to friends.This email was sent to jimandpollyatcharter.net why did I get this? unsubscribe from this list update subscription preferences First United Methodist Church 101 E 1st N St Morristown, TN 37814 USA Email Marketing Powered by MailChimp

Christa

Oct 22, 2016

I moved to Tennessee from California in 2011. And I thought I got good service in California, But since I've been here i am treated like Family at Rusty Wallace. The people at the service bay all the way to the person that answers the phones are awesome !!! I would Highly recommend anyone to go to that dealers service dept even if they don't have a Chevy, GMC. And get their car serviced there great bunch of people

PeteJenna

Oct 21, 2016

Truly a pleasure to work with this dealer. Alyssa gave us friendly service & went above and beyond to help us. Exceptional employee. Will return to this dealer for future business & will recommend to friends as well.

James

Oct 20, 2016

I came to get a recall on my airbag system and was treated with excellence. Even though they were out of my parts,I felt at ease. I would reccend to anyone.

M J Fox

Oct 20, 2016

the only place we take our vehicles I have bought 2 cars from Rusty Wallace Cadillac the service is GREAT and FRIENDLY Excellent and Trustful People

Spint8491a

Oct 20, 2016

Excellent Service, Prompt attendance upon arriving AT service desk. Courtious and respectful personal. Fast completion of work. Have taken my other vehicls and always Have had the same friendly and professional, great service. I will be back. Thank you for a great experience.

Ashley.Roach

Oct 19, 2016

My experience with the customer service at this dealership has been wonderful. We have used the service department for 5 years and have no complaints.

Jack

Oct 19, 2016

I called Friday about warning light on in car. Matt scheduled appointment for Monday. I arrived at 8 a.m. and spoke with Matt. He wrote up car, and 45 minutes later it was done. Service was great. The dealership was spotless, and bathroom was very clean. Coffee waiting. I will be back!!

Jennifer Harris

Oct 19, 2016

The employees are super nice and helpful. I left happy. I would recommend this dealership. They have a good selection of cars and trucks in their lot and the employees are patient and understanding.

McGhee,mj 43

Oct 18, 2016

Got oil change .was in and out very fast.everyone was very nice I would recommend this place to my friends .in fact I have to several people and they bought cars there.

chris 044

Oct 17, 2016

Service team at Rusty Wallace is very helpful, courteous and professional. Appointment schedule is on time and they explain and answer whatever questions I have. I always feel at ease when getting vehicle serviced at Rusty Wallace.

kia2011

Oct 16, 2016

The service was very good at this dealership. They were able to do everything in less than an expected time. The did a recall and oil change that I had first requested and were able to add on a front brake job and still get it done in the allotted time............

Brandi

Oct 14, 2016

i never thought I'd be able to buy me a vehicle that I actually wanted more less one that I would just absolutely love. I contacted Trista through a facebook post on Friday the 7th. She contacted me the next morning and scheduled an appt to come in on the 10th at 9am. I was met walking in the door by Scott, who was such a sweetheart. I had my 9 month old with me and he was even playing peek a boo with her. Everyone kept walking by to look at her and stopped to say hi and was just so friendly. The sales manager Tommy was even walking around the showroom with her. Its not everyday you find a dealership with so many friendly down to earth good hearted people. Although i was there half the day, I drove off in a 2014 Terrain which I absolutely love. It runs great, the interior and exterior is in perfect condition, my daughter loves all that room in the back seat. I have plenty of room for everything. It was the only thing I test drove cause they brought me the perfect choice from the get go. I didn't have to spend half the day driving around different vehicles. They found me something safe for my daughter, her car seat fits perfect, and there is plenty of room for others. They even washed it for me before i drove off the lot even though it wasn't dirty. But they made sure it was shining. My payments are affordable and very reasonable for the SUV. All of the staff were fantastic. Scott explained everything about the SUV and answered any questions I had. The staff was very knowledgeable and caring.

Brandi

Oct 14, 2016

I never thought I'd be able to buy me a vehicle that I actually wanted more less one that I would just absolutely love. I contacted Trista through a facebook post on Friday the 7th. She contacted me the next morning and scheduled an appt to come in on the 10th at 9am. I was met walking in the door by Scott, who was such a sweetheart. I had my 9 month old with me and he was even playing peek a boo with her. Everyone kept walking by to look at her and stopped to say hi and was just so friendly. The sales manager Tommy was even walking around the showroom with her. Its not everyday you find a dealership with so many friendly down to earth good hearted people. Although i was there half the day, I drove off in a 2014 Terrain which I absolutely love. It runs great, the interior and exterior is in perfect condition, my daughter loves all that room in the back seat. I have plenty of room for everything. It was the only thing I test drove cause they brought me the perfect choice from the get go. I didn't have to spend half the day driving around different vehicles. They found me something safe for my daughter, her car seat fits perfect, and there is plenty of room for others. They even washed it for me before i drove off the lot even though it wasn't dirty. But they made sure it was shining. My payments are affordable and very reasonable for the SUV. All of the staff were fantastic. Scott explained everything about the SUV and answered any questions I had. The staff was very knowledgeable and caring.

Charlie

Oct 14, 2016

The passenger side a.c. vent would buzz when on a slightly rough road. When I went in for an oil change, I mentioned the problem to the service writer. When the oil change was done, he informed me that they had ordered the part. It was in a couple of days later.Replacement was installed in less than 1/2 an, hour, and they had estimated 45 minutes to an hour.... I'm very pleased.

Leroy Ervin

Oct 14, 2016

Artie did an outstang job of minimizing the normal hassels associated with a car deal. The finance team also provided great service as well. This was the 2md car we purchased from Rusty Wallace in the last 6 months.

nursenova

Oct 14, 2016

I had to take my Buick Enclave in for the battery light coming on. They could not find the issue right away. I had to bring it back the next day and with the message still showing they took it straight back and found the issue. The alternator. They ordered the part and were able to fix my car quickly as I travel for my job.

Very happy

Oct 14, 2016

Had car serviced and the service department was awesome and very helpful. I would recommend them to anyone. will be back. they are very prompt and didn't take long at all to service the car.

Vicki Finnell

Oct 14, 2016

Great knowledge of the services they offer...there time of fixing my car was done in a very timely manner..very clean waiting room while I walted.I have been here a few times and everytime enjoyed my vist

cybarnette69

Oct 13, 2016

Outstanding Work-----went right in ----Service was Great ---Checked ---everything----& LMK---about the condition ---of all-----Didn`t take very long & I was out ..--Recommended-!!!

stevenphillip

Oct 13, 2016

My appointment was art 8 AM on 10-11-16. I arrived a few minutes early and was greeted by a member of the service team. My SRX was taken in the minute I finished signing the printed service/authorization to preform work form. My experience was excellent. I was notified as soon as the work on my SRX was completed. I was given a military discount which I really appreciated. My SRX was parked just outside the service entrance. Free coffee and popcorn in the waiting area. Clean bathroom. Very friendly, I always take my SRX to Rusty Wallace Cadillac for service.

ANNA17

Oct 12, 2016

Good service. How ever was not updated as to how long service would take. Usually less than 30 minutes. Ended up being an hr and a half with no updates.

Car_Mike

Oct 12, 2016

Alyssa is probably the nicest person I've ever met. Super helpful and very sweet. I recommend for anyone to request her assistance just to experience her hospitality. You won't be disappointed.

Randy

Oct 11, 2016

I always am very happy with my service at Rusty Wallace KIA. They are always good to me and appreciate my business. And I recommend them highly I've had no problem with my KIAs at all.

pm1989

Oct 10, 2016

I came in for my first visit after purchasing my car and the service as well as the purchasing experience were the best I've ever had! Alyssa called to remind me of my one month check up and talked to me while I was waiting on my car. She treated me like her top priority and made me feel welcome. Matt explained all of my service needs to me and reminded me of the mileage for oil changes. I highly recommend Danny Cody and this service department!

Laura Adkins

Oct 9, 2016

I got in and out in half the time I was told to expect and my bill was half the price I was quoted. Thanks again!

lpmendel2

Oct 8, 2016

After owning 4 kia optimas I've become spoiled with the dealer I've been dealing with in lakeland Florida. Moving to Sevierville Tennessee, I had reservations because I assumed it was only that dealer that would understand my concerns and needs. Boy was I wrong! At Rusty Wallace Kia in Morristown Tennessee they picked up right where I left off from. The service writer completely understood what my needs were and fully adressed my service concerns. The waiting area in very comfortable and I was able to finish the task I had because of the office set-up and the free wi-fi available. (The popcorn was just a plus). I will now consider Rusty Wallace kia in Morristown Tennessee my new Dealership for all my service needs not only for my Optima Ex Hy-brid but any vehicles I own.If I'm willing to drive 30 minutes from home it better be worth the trip.I'll gladly make the trip LeRoy Mendel.

J Rene' Sykes

Oct 7, 2016

Service department is friendly and knowledgeable. Quick service while you wait in a comfortable environment with tv & coffee. I am very happy with the service!

My limo

Oct 7, 2016

The staff at Rusty Wallace Kia was excellent from the service department to customer service. They took my car in and the oil change was only 20 minutes long. Thanks again for quick andgreat service.

Service man

Oct 7, 2016

Always on time , work done right , easy to set up appt. when I need it , great people to work with , I would recommend this dealership

Shari123

Oct 7, 2016

This was our first visit to the service department. They were prompt, courteous and professional. We are extremely happy with the friendly, helpful employees and the superior service.

Tlou123

Oct 7, 2016

Shopping for a Yukon Denali we were referred to this dealership. Someone on their sales staff called us . They were professional , polite , informative and acomidating. The dealership is an hour away from our home, so we requested pictures of the window sticker, exterior and interior. The sales staff was obliging , and we planned the next day to go for a test drive . Upon review of the window sticker, we noticed the dealership had typed at the bottom ; " ADJUSTED MARKET VALUE" - 2750.00. This bumped the retail value set by GMC , nearly 3000.00$ . Never seeing this type of thing before , I researched what it meant. In short; it's a practice that some unscrupulous dealership owners use to keep their profit margins up. It may not be ileagal, but for me it's a shady way to do bussiness. People that purchase vehicles from this dealership should read the fine print. You may not be getting the great deal you think you are. Needless to say, we did not do bussiness with this dealership.

hbre32

Oct 6, 2016

Service was great, everyone was very respectful, and my car was done super fast! I would certainly recommend anyone to go there for their vehicle to get worked on, or even purchase a car. Very happy.

K. Ward

Oct 6, 2016

Good service and friendly folks. Even though I didn't purchase my car at this dealership, they still treated me like a valued customer. I will definitely shop with them the next time I'm looking for a vehicle.Kim Ward

KayDanT

Oct 6, 2016

We purchased our Pontiac Torrent (new) at this dealership in 2008. Since then we've always used this Service Department because they do such a great job. They never fail to get me in when I need the appointment and are very courteous. When I pick up my vehicle, they cover the maintenance report thoroughly. Matt is generally the person taking care of me, very nice, professional and patient person. I appreciate a business that employs people like they have on this service desk, it means they care about their customers.

Ventura,juan28

Oct 6, 2016

The service giving in this dealership is an excellent service ,stuff have been very friendly and courteous.All my concerns have been taking care when it needs to.

Charlie Brown

Oct 5, 2016

The customer service department is the reason I bought the 2015 optima SXL at Rusty Wallace KIA. They treated me good even though I had bought my previous car elsewhere and serviced it there..

Glen Pearson

Oct 5, 2016

Really great people and service always great can leave car over night and just pick up after work next day on both cars and great pricing too thanks for there service

Joanie Coffey

Oct 5, 2016

Great place to buy a vehicle. Very nice people to deal with. They don't push you into buying something they let you take your time to look and see what's right for you. Great people Great place I will be back.

Kenneth Samsel

Oct 5, 2016

Very fast and friendly service center. Great people, always courteous and thorough when explaining the estimate. Fair pricing for the labor and o.e.m. parts. Highly recommend calling first for quicker service.

Tenn0c

Oct 4, 2016

Ever since I have taken delivery of my 2008 Acadia, I have had wonderful service from Charlie and his service department, always helpful pick up and deliver-loaner if needed

BillieTrosper

Oct 3, 2016

Everyone is nice and friendly and you are treated with respect from the moment you drive on the lot. The service is superb and my vehicle is inspected thoroughly at each visit. It makes me feel much better knowing my vehicle is being cared for by an excellent service team who take pride in their work. The staff goes above and beyond to make sure you are being taken care of. They create an inviting and welcoming atmosphere that I have found at no other vehicle dealership. If a problem does arise, they do their best to solve it with promptness and efficiency. They have gained a customer for life!!!

Cac34

Oct 2, 2016

I was treated with the utmost respect. Everyone was very nice and friendly. My wife and I will definitely be back and will definitely recommend them to everyone. Jeremiah is an awesome sales person. He knows exactly what he is doing and does not pressure someone into buying a car.

KimGoforth

Oct 2, 2016

You are greeted with a smile. They do an excellent job whether they are changing oil or doing service repair on your vehicle. I will definitely be back for future oil changes and service on my vehicle.

Ontheroadagain

Oct 1, 2016

Always friendly and greets with a smile. Service is always done right and finished when promised. We have used them for oil changes and brake work.

Pamcjohn

Oct 1, 2016

I bought my Kia sorenta at this location back in 2010. I have brought it back for regular service ever since. I have always been pleased with the service and the friendliness and courtesy of the staff members. I feel that they really do care about you and your vehicle after the sale. I will definitely go back to Rusty Wallace in Morristown,TN for my next trade.

jaymieG

Sep 30, 2016

My husband and myself have never had a more enjoyable experience with purchasing a car as we did with the Rusty Wallace Team. I just told the management team what I wanted and I was shown many options with what I had stated. They were able to make my dreams come true. Thanks Rusty Wallace Cadillac GMC Kia

Bestgunn

Sep 28, 2016

I very much appreciate a fast and professional service center.This is it, never had a problem and appreciate the professionalattitude and concern for my time

TroyB44TN

Sep 28, 2016

I have always had great service here at Rusty Wallace. I recently purchased tires at a great price. I also requested a tire alignment/check. They came back and said no alignment needed, my car was fine, no charge on the alignment. Would others do the same?

brhelton

Sep 27, 2016

The service employees were so helpful and understanding the problem I was having with my Kia Rondo. They explain what it may be and what would it would take to solve my problem. I am very pleased with the staff at the dealership.

C.F,Braswell 8604

Sep 27, 2016

Been using this dealership for years with excellent service. Last visit for service was 9-16-16 on 2010 Cadillac DTS. Checked engine for perceived slight whine and found that it is operating as designed.

tkd37919

Sep 27, 2016

I have had oil change here few times and some other things and they are very nice. Good place to buy cars and take care of them.

Carmelita

Sep 24, 2016

My husband and I went in for warranty continuation on our 2014 Cadillac ATS. Everything went as well as I could imagine. People were very polite and my auto was serviced in a timely fashion. What more can I say. I cannot make any complaints because there are no complaints. We are very satisfied.Carmelita Kammann

KDandMarsha

Sep 21, 2016

We were totally blown away by our salesperson Paul Hayes. As soon as we pulled onto the lot he was helpful, informative and very considerate. He went and grabbed the keys, pulled the cars out where we could set inside, look them over, and actually get a good feel of the car before we decided on what we wanted to test drive. After we decided on what we wanted to test drive it was simple as a copy of drivers liscense and my wife drove the suv, she loved, we worked out a good deal on the price and we purchased the suv. Simple and less than 2 hours from the time we pulled onto the lot we pulled off the lot in the suv. Paul Hayes as well as everyone we talked to are really professional yet easy to deal with. Thanks

Amanda Raines

Sep 21, 2016

We had looked for months for the right car and ended up buying from rusty Wallace Kia of morristown....Timmers was out sales rep and he did an AMAZING job worked with our needs to get us in the right car. EVERYONE there was great to us, kind and friendly service

KDandMarsha

Sep 20, 2016

We were totally blown away by our salesperson Paul Hayes. As soon as we pulled onto the lot he was helpful, informative and very considerate.

larry truck guy

Sep 20, 2016

The people at Rusty Wallace were all very helpful and took care of my truck in very little time. I would highly recommend eveyone to visit.

nursenova

Sep 19, 2016

I was in for service recently and the service was excellent. Wait time for oil change/tire rotation was short. Staff are very friendly and they worked to get me in on short notice.

Harper

Sep 18, 2016

I was recently at Rusty Wallace Kia for service. The staff is very friendly and helpful. My wait time for the oil change was not long and they have coffee and a TV available for the customers waiting. In the 2 years I have been dealing with Rusty Wallace in Morristown I have only had good experiences. Keep up the good work.

Binkowski73

Sep 18, 2016

I have always had very good experiences with the dealership since I bought my 2007 Acadia in 2007 All of the people in the dealership in service department are very friendly very helpful

Harper

Sep 17, 2016

I was recently at Rusty Wallace Kia for service. The staff is very friendly and helpful. My wait time was for the oil change was not long at all and they have coffee and a TV available for the customers waiting. In the 2 years I have been dealing with Rusty Wallace in Morristown I have only had good experiences. Keep up the good work.

Nwhittle99

Sep 17, 2016

In all my years of going to a dealership for a service appointment have I ever experienced such a pleasent visit to a dealership. From arrival I was created with a friendly smile directed to the waiting room where fresh coffee, pop corn, WiFi, television, and even a work station was available to me as a service customer. My wait was not long but to my amasment a young lady came around and offered fresh fruit and different beverages to the waiting consumers. I would recommended Rusty Wallace to all my friends or any one I just happened to be talking to about automotive service experiences.

Pompie1999

Sep 17, 2016

Excellent service staff and they really make you comfortable while you are waiting. TV's, fresh popcorn, coffee, etc. They are always willing to answer my questions without always trying to sell me something.

Hollie913

Sep 14, 2016

I went in to have my car serviced. Very friendly staff. The mechanic was very knowledgeable. They had the parts needed for my vehicle. Quick service. Very pleased. I will definately go back!!

JLV

Sep 14, 2016

We brought are car in for repair from an incident of vandalism. The car got towed in and they sat on it for a few days said they had to wait for the parts to come in. I advised the rep for the company that there is a recall and that the rear springs that hold the door up need to be replaced. She told me that they would bring it over when it was completed in the body shop. She called me last week to advise that it was ready. I asked if the recall had been completed and the springs replaced she said oops that had not been completed yet. That she would send it over there and get it taken care of. Well a week later they tell us our car is fixed to come pick it up. My wife goes there today the springs for the tailgate are still not fixed and there is still glass all over the place. I would find another place to go as they never called back after I talked to a rep their yesterday to tell me the car was done and it is not done not clean very dissatisfied.

Julia

Sep 14, 2016

Came in for oil change and 30,000 mile interval service. I bought my car here and this is the second time I've been in for service. The staff are very friendly and the wait isn't very long I would highly recommend them.

Sms

Sep 13, 2016

Just came in for routine oil change and had a few questions about some future service work. The people I spoke with were well informed and courteous about any concerns I might have about cost versus value. I most definitely will be back.

ARAY

Sep 11, 2016

Great experience! Purchased the vehicle here and had its first service here! Friendly staff, free wifi! Highly recommend this dealership!!! Great prices on vehicles and services.

Camaro lover

Sep 11, 2016

Our vehicle is a Chevy that was purchased in Knoxville. With the oil change offer expired we needed a local dealer to service out Chevy. This dealer's service is top notch. They will be seeing more of our Chevy.

Paige Thornburg

Sep 10, 2016

Excellent salesmen Josh Young and Danny Cody!! Easy buying process and wonderful staff! Love my new Kia Soul!!! 2nd Soul I've bought here and will return!!!

aray526

Sep 10, 2016

Great experience! Purchased the vehicle here and had its first service here! Friendly staff, free wifi! Highly recommend this dealership!!! Great prices in vehicles and services.

Dazizzle45

Sep 10, 2016

Reason for visit was scheduled oil change and tire rotation, and replacement of faulty right rear wheel bearing. Service was completed under warranty. My only concern is, now that they replaced the right wheel bearing I will be haunted by the thought that something will go wrong with the left wheel bearing, and I'm not sure why, know the right bearing was faulty, why the dealership didn't also replace the left rear wheel bearing. Other than that, service experience was top-shelf.

MrG

Sep 10, 2016

We came in for routine maintenance but our work schedule was nearly the same schedule as the service department is open. Their hours in the sales department are open later than the service department and we were able to pick-up car and pay bill at the sales department desk. Work was perfect and had a great and easy experience.

Carroll Collins

Sep 9, 2016

We were well pleased with our recent experience at Rusty Wallace Cadillac. They were helpful and accommodating and explained everything to our satisfaction. As always we recommend them for all your vehicle needs. Carroll Collins

Floyd D Miller

Sep 9, 2016

Excellent salesman very friendly and informative never pushy. Answered all questions courteous to my wife and myself. Thank you Timmer , Tommy and Chase."May God Bless " you three , your families and coworkers. Maybe next time I come for a visit I could get a cap. Just kidding.

Pythornburg

Sep 9, 2016

This is the second car we bought from Rusty Wallace and won't be the last. Josh Young and Danny Cody went out of their way to put us in our car! They are excellent! Kia is a great vehicle and this is my second Soul. If you need a car go to Rusty Wallace they will take care of you when no one else will!

Sandy H.

Sep 9, 2016

I was very pleased with the service that this dealership provided. I had my car there for replacement of some headlight bulbs and to find out the reason my tire light on the dash was staying on. The tire light was staying on because the tire was under inflated and this was re-set. Problem hopefully solved. The two people that I always go to at this dealership for getting things done in the service department are: Anthony and Don Forward. They have always gone out of their way to help me, no matter how busy they are. I've also noticed how nice they are to other customers.

Brian drinnon

Sep 8, 2016

Awesome service great people always had quckick service as well everyone has always been nice and made sure I understood everything I needed for my Kia and what they did to my car. Really great service very quick And a really nice waiting area as well. Thank you brianD

Brenda Cobb

Sep 8, 2016

We were pleased that the service department kept working deligently to find our "noise" and repair it. We now have our wonderful quiet Escalade ESV back in top condition. Such a wonderful vehicle it deserves such excellent care and service. Thank you Don and Matt for handling our service issues.

Danny R. Hall

Sep 8, 2016

The people at the body shop were very courteous and did a very good job of assessing what needed to be done to my vehicle. Work was done in a timely manner very pleased with the service.

littlebit16

Sep 8, 2016

my expirence was great i always get my oil changed there i enjoy kia motors im on my second automobile from that dealership the staff is always friendly and helpful

McCowan79

Sep 8, 2016

Always been satisfied when going to get service to my Kia. Great people very quick service on my car as well. and a really nice waiting area. Thank you Brian

Bill beason

Sep 7, 2016

People were professional and courteous in every way. They actually worked very quickly with all repairs and we're very clean with my car. I will return for all future service.

virginiad

Sep 7, 2016

This was a great service as usual. I always get my oil changed here and wouldn't bother going anywhere else. Every employee is always very friendly and helpful. The service is excellent. All works is always explained in detail and to where I understand what is being done and what is needed. The next recommended service is also explained as well.

George I

Sep 6, 2016

GREAT SERVICE AS ALWAYS!! ALWAYS FEEL APPRECIATED. VERY EASY TO DEAL WITH. SERVICE DEPT IS EFFICIENT AND VERY KNOWLEDGEABLE. WOULD REFER ANYONE TO THEM. GEORGE I

Barbara Horton

Sep 5, 2016

Very pleased with my experience at Rusty Wallace Kia. I purchased a 2017 Kia Sportage. The sales staff were very knowledgeable about all the questions I has about my new car. From entering the front door the first time all the way through the finance process everyone was extremely nice and helpful. The warranty is unbelievable. I will definitely recommend this dealership to others. Very pleasant experience. Thank You, Justin, Harvey, Danny, Megan, Brett and financial dept.

Pantheria850

Sep 4, 2016

Everyone here is SO NICE AND HELPFUL! Always a very pleasant experience! Extremely organized and clean. Friendly people, feels like family! All staff is willing to answer any questions.

Robert F

Sep 3, 2016

Scott, along with Sierra, was very helpful with my buying experience without all the pressure of trying to sell me just anything to get me out the door.

CarolB Brockwell

Sep 1, 2016

As a new resident of Morristown,, TN I looked for something close. First visit was 2009 for the purchase. Gave my wants and price. Brand of auto didn't matter. So glad! My Pontiac has been cared for by this dealer. Never had service anywhere else. I'm in my 80s and the kindness, care and everything over these years has been a pleasant experience with the whole place. I will take my little Pontiac for service till I'm not able.

Knight Samona

Sep 1, 2016

My experience with rusty wallace was excellent everyone took great care of me on purchasing my kia spectra. Artie was excellent and making sure the car was detailed for me and scheduling other things that might be done. Great place to buy a car. Samona Knight

Ci17im35

Aug 31, 2016

FIRST SERVICE VISIT WITH RUSTY WALLACE IN MORRISTOWN. Had kind, helpful assistance from all in the derive department. I will be returning soon. Thank you for the great service!!

Denita2012

Aug 31, 2016

Have been using this dealership for several years. The service department has always been very friendly and seems to be knowledgeable about my car. Would highly recommend.

pm1989

Aug 31, 2016

I had bad service experiences in the past and came in hesitant. I spoke with Allysa to set up a time and she was very friendly and helpful. When I came in Matt at the service counter helped me out right away. While there I offered popcorn, drinks and a nice waiting area. After my visit I received a follow-up call from Rita who was very concerned with my visit being the best possible. I appreciate the kindness and care from rusty Wallace ans highly recommend them. Will definitely be back for future service!

Kia

Aug 29, 2016

Good nothing else to say about the dealer in Morristown - satisfactory service Everytime. Please do not ask me to do another survey. I will tell u if the service is not good.

Karen Childers

Aug 28, 2016

I looked everywhere for a great deal on a new Kia soul. I stopped in at the dealership on Saturday looked around and finally decided a new soul is what I wanted. I left went home and thought about it all and decided that was the best thing for me. My salesman was amazing. He showed me all around the vehicle and showed me all the cons about the car. Rusty Wallace gave me a super great deal and got the 0 percent financing for 66 months also. The staff was great. Not pushy like most places and really just cared about their customer.

Ashley Lane

Aug 28, 2016

Very friendly and helpful. They allowed me to test drive several cars until I found the car I wanted . They were very negotiatable with prices and got me exactly what I wanted.. I would definitely recommend this car lot.

christine177

Aug 27, 2016

everyone there is very nice and answered any questions we had and it didn't take very long for us to get in and out

eddie b

Aug 26, 2016

very good I will return next time I need service. everyone was friendly the people was very timely and did a good job.see you next time

Gem6692

Aug 26, 2016

Have all my service and oil changes done there. They check everything in one visit, tires, coolant, washer fluid and wipers, belts, hoses, steering and others. I trust the service I'll get.

jee1

Aug 26, 2016

Had an appointment on 8/19 to check A/C not cooling at all. In a short period of time they had found leaking hose. No part on hand locally, Matt said they would backorder to GMC and quoted a price for the job. That was on a Friday afternoon, Monday afternoon Matt called that part was in and scheduled me in for Tuesday afternoon. I was there less than 3 hours, they got me going with nice cool air. Cost was what was quoted, I feel this was a very reasonable A/C system repair.jeenoch1

Ribbitt57

Aug 25, 2016

Great sales rep that we dealt with (Timmer). Answered all our questions without hesitation. Very knowledgeable. They worked with us on where we needed to be on payments. Highly recommend checking them out of you are in the market for a great car and pleasurable experience.

Ally

Aug 25, 2016

Front the day we purchased my Kia the salesman Tim, was so good, showed us around the lot, was able to tell us about each vehicle and when we selected my Kia the finance gentleman was very knowledgeable and moved us in and out quickly . Having ben contacted about my service needed, very helpful and was able to get an appointment right away, All departments were handled with professionals and pleasant staff.Thank You Rusty Wallace for having such great people. Will see you again soon.

bethanymc

Aug 25, 2016

I had my vehicle looked at at Rusty Wallace, they found a way to get my power steering issue covered under GM special policy. This normally over $700 fix cost me $0.00 plus they replaced my drive belt also at no cost. Customer service was great. I only wish they would have called me when my car was done rather than me having to call and check on both visits-the diagnostics then the actual repair.

Norman123

Aug 25, 2016

Excellent and professional service given. The staff were courteous and very professional. Would recommend the service department to anyone. Brenda Deal 3040 Salem Road Parrottsville, Tn. 37843

Welder 1

Aug 25, 2016

Went above an beyond to make me satisfied!Had a service manager that was most courteous in every way that was possible. Even the waiting lounge was clean and well maintained

Jeep owner 2011

Aug 23, 2016

I have gotten my jeep service here since I bought it her .Matt in service department has been really helpful and I've got excellent service

John Knippen

Aug 23, 2016

Recently I had a recall appointment for a used vehicle I had purchased at Rusty Wallace. It was a tow package replacement. A Canadian replacement part was installed by mistake. I received a call from the service department manager within a half hour of this happening both apologizing for the mistake and wanting to set up another appointment, at my convenience, to correct the problem. I was appreciative for the immediate response.I set up another appointment where the service team got me in and out before the time I was expecting to get taken care of. Thank you for paying attention to the details.John

sorento2011

Aug 22, 2016

Service Department did a great job and even fixed a problem that I had not yet received a recall letter on. I was shuttled to work and picked up after my vehicle was finished, so my time missing work was minimal.

Mark Nunn

Aug 21, 2016

I bought a 2015 Kia Optima late last year, and recently had it serviced.m at Rusty Wallace. They got me in and out quickly, and I was impressed by their level of customer service and friendly staff!

KiaOwner

Aug 20, 2016

Great service. They are courteous, helpful, and efficient, Even though my main residence is in Florida, I look forward to having my car serviced there. The facility is clean and comfortable.

MivyRN

Aug 20, 2016

I highly recommend this group primarily because Pontiac is no longer available but as a GMC dealership they service Pontiac. I've been going here since I bought my vehicle and I fully trust this group. Sometimes it is difficult to get service on my schedule due to this dealership only having a few GMC techs which is understandable. I feel like I can talk to any service advisor and feel appreciated as a customer.

regina Hawkins

Aug 20, 2016

I called to schedule a factory recall on my van, and on the phone the lady told me to set up a time to bring it because it had several recalls that needed to be addressed. I took it in and they had seven recalls done in 24 hrs. It was worth the drive to get there and the service was excellent. I only wished the service dept had Saturday hours for working people who can't get there Monday thru Friday.

Avery Lawson

Aug 15, 2016

Not happy with how the handled our issue ! A rock hit our gas tank on the interstate and it was leaking so we ask them to fix it .. We was told it's not covered on bumper to bumper warranty and we would have to file it on insurance plus they never offered us a rental until we could have something done !! Not happy and we have only had our Kia 5 months

Garrettsal5

Aug 3, 2016

This was my first experience in purchasing a car. I had actually come to the dealership to look at a car that was in the process of being sold. The employees showed me what else they had to offer and had patience as I examined the two vehicles I test drove. I was not in a desparate position were I needed to purchase the car immediately but it was very well-kept, and I was given a good deal on it. It would have been foolish for me to pass it by.

Dlong6839

Jul 24, 2016

Both Danny and Josh were very helpful during the buying process. They were helpful, made sure that we got a vehicle that fit our needs, gave us a price that was competitive with any other dealer, and most of all, were not pushy and rude. I would highly recommend Danny and Josh, and when I need another vehicle, I will go to Rusty Wallace Kia in Morristown.

Misty Wolfenbarger

Jul 22, 2016

Great service was looking to buy a car! Had a service appointment for an oil change else were on the car I was in and since I missed the oil change they give me a free Oils change while we were buying my son a new car. Thank you!!!!

danbodary

Jul 20, 2016

State Farm recommended this collision center for a claim several years ago. I didn't need a recommendation to return when my truck was recently hit in a parking lot. The quality of work brought me back, but Luke and Melissa make a bad situation as smooth as possible.

Richard Doremus

Jul 15, 2016

What a great experience for just an oil change, They were quick, looked at tires, brakes, all fluids and then gave me a written review of the results.

Extreme,Rick555

Jul 11, 2016

I had a check engine light on so I took it to them . They found the problem told me what I needed , ordered the part for me, and gave me a military discount. I would go back again and I have a Chevrolet truck.

Kayla Fleenor

Jul 10, 2016

I leased a 2016 kia forte. First kia I've ever owned, so far so good. Customer service was excellent. I would recommend this dealership to anyone and hopefully they will have my service for many more years to come

larryandnita

Jul 5, 2016

I bought my car in 2011 and even though I live in Bristol I drive my car back to this dealership. Everyone ask me why take that long ride when any Cadillac dealer can service you. Well I tried them but customer service is not like Rusty Wallace. So it is worth the trip for me because they go above and beyond the call of duty. Thank you Charlie and staff in service department for making me feel special. Hats off to Rusty Wallace !!! Keep up the Good Work!!!!

Ricebradel

Jun 29, 2016

Rusty Wallace Cadillac GMC Kia service department has always done me right. I appreciate how they treat customers with respect and explain everything very clear. They keep the shop and your vehicle very clean. I have always trusted my vehicle will come out as clean as it went in!

Sweets, clifford1960

Jun 23, 2016

I bought my car new there 14 years ago . They have always been prompt and do an excellent job in servicing my vehicle . Thanks for providing great service.

Jason Holt

Jun 4, 2016

Great place to have service done on your vehicle. Always so nice and helpful. Very professional group. Always recommend anyone to go to this dealership

Helen Davis

May 23, 2016

Rusty Wallace in Morristown was wonderful Danny Cody was the salesman I purchased from he was honest very helpful and worked hard to get me a great vehicle! I would definitely go back there again for any vehicle need I would have in the future! Thanks again Danny Cody for being a wonderful salesman you just don't find salesmen like you anymore!

Tara_m02

May 22, 2016

I had been looking for a specific car for almost a year. I just happened to stop by the Rusty Wallace dealership one day and I found my dream car. The next day I called to make an appointment to drive it. Artis Heath was the salesman that helped me and he was wonderful. They gave me a great deal on my car and I couldn't be happier.

fitnessguru

May 16, 2016

Always good experience with service visit. Take my jeep in before work and it has always been ready by lunch! Also explain about any concerns or issues regarding the service check.

Spirit53

May 16, 2016

I visit Morristown regularly coming from Virginia. The service department goes out of their way toget me in on sometimes short notice. Really appreciated.

Pompie1999

May 12, 2016

I purchased my Kia Sorento from this dealership and have had all of it's maintenance done there. They are always excellent when it comes to the services the provide and the manner in which they provide those services.

l evans

Apr 22, 2016

I purchased a 2016 GMC Terrain in March, I am completely satisfied with my new car, The salespeople are wonderful and very nice to work with. I had gotten a Kia Sorento in 2011 from Rusty Wallace and had a good experience so when i was ready to buy new i went back. I took my son there a week ago and he got a 2015 GMC Sierra truck( demo), he is very pleased also.Two purchases in a month should say something about this dealership.Thanks

RAREColeman

Apr 20, 2016

I called early Monday morning and pleasantly surprised was told to come right on in. Service department was very helpful and the part I needed was in stock and still under warranty.

Bobbycarter1986

Apr 18, 2016

I went to many dealerships and all the salesmen promised things and didn't get me in a car. I went to rustywallacekia and they got me in a car I like at a good price with affordable payments. They have good salesmen and their finance men and women do what they have to and make a deal happen. I would recommend them to anyone needing a new or pre owned vehicle. I will definitely be buying many cars in the future from them.

McCowan79

Apr 18, 2016

Was great service everyone there was nice and did a great job. Will definitely go back for anything I need for my Kia. :)) thank you

Carolyn G.

Apr 17, 2016

We enjoyed our experience at Rusty Wallace Cadillac GMC Kia of Morristown, Tn every step of the way! The employees are super friendly and the environment is most definitely inviting! We never felt pushed or overwhelmed and they are very thorough through each step. They let you know what they're doing thru each step as well even if they can't sit with you the entire time. We'd definitely recommend their dealership to our closest friends and family. I just wanna say thank you to each of you we had the chance to meet and work with during our purchase. We're very happy with our new ride! Thank you guys for everything Wayne, Chase, and Meghan!

Franklin, B12

Apr 16, 2016

I am completely satisfied with the service I receive at Rusty Wallace Cadillac GMC Kia in Morristown, TN. We have purchased two Cadillac Escalades from them and have always been extremely pleased with the sales department and the service department. The staff are friendly and very courteous. Their technicians are very efficient, and attentive to customer care.Ben Franklin

Kellilli

Apr 14, 2016

I bought a used, certified Chevy Malibu at Rusty Wallace GMC KIA. I just had my first oil change recently and the quality of service and friendliness of the staff was second to none, as always! I highly recommend all your vehicle maintenance be performed here regardless of what you drive!!!!

Kristina Blanton

Apr 12, 2016

The staff in the service department was extremely efficient, and very attentive to customer care. I was welcomed by friendly staff and they even treated my little girl to popcorn and a drink while we waited. I will definitely recommend Rusty Wallace Cadillac GMC Kia of Morristown to friends and family members!

Gary Abbott

Apr 8, 2016

The dealership is very big and has a lot to pick from. Rusty Wallace Cadillac GMC KIA!! The only one that we did business with and was very willing to help us out and we did buy. All the people that work there is very nice and helpful.

James Stowe

Apr 5, 2016

We were treated well. The price was good. Exceptional customer service and the work was performed quickly and efficiently. From the purchase to the service Rusty Wallace has exceeded our expectations and we look forward to a long relationship.

james14

Apr 5, 2016

We have done business with Rusty Wallace GMC in Morristown since 2002. Great staff and they talk time to answer any question are concerns you may have.

Borh3

Apr 2, 2016

We have been dealing with Rusty Wallace GMC for many years. Always get good service.. Charlie and the boys are very knowledgeable and very helpful.

virginiad

Mar 31, 2016

We always hat the best service at Rusty Wallace Kia in Morristown. Every employee is always helpful. Your concerns are met with a smiling face ready to help. We will continue to use the service department and buy our vehicles from here.

louandtee

Mar 30, 2016

my car was estimated and repaired in a timely manner the repars were compleated on time and was done to my satisfaction.

COWBOYFAN

Mar 30, 2016

When servicing my Pontiac g6 Rusty Wallace is prompt and wait time is minimal. The staff is very helpful and the wait area clean and comfortable with a TV and coffee available. I have never had an issue when bringing my vehicles to Rusty Wallace for service.

DebbieG54

Mar 30, 2016

I traveled 1000 miles from Southeast Nebraska to Russellville to take care of my mother, who is on hospice. When taking a trip to Knoxville to pick up her best friend, my emissions control light came on. I called your dealership, and you got my car in right away and gave me a ride to Mom's. You were very thorough in finding the problem and ruling everything out and even picked me up to receive my car again. Thank you for all that you did and the welcome. I especially remember Matt's kindness as a service advisor... and our driver also. I wish I could remember his name.

Harper

Mar 30, 2016

When servicing my 2 Kia vehicles Rusty Wallace is prompt and wait time is minimal. The staff is very helpful and the wait area clean and comfortable with a TV and coffee available. I have never had an issue when bringing my vehicles to Rusty Wallace for service.

lou7

Mar 30, 2016

collision repair, Luke did the estimate and had the repairs done , the car was ready when he said and the repair was excellent.I would use them again if needed.

Larry65

Mar 29, 2016

The service department manager was very professional. He took time to explain everything and was very polite. I enjoyed my experience. This makes me want to deal with them again.

Queenbee1

Mar 29, 2016

I arrived at the appointed time and was taken care of promptly. My wait to get my vehicle back was not excessive and the wait area was clean, comfortable, and someone made sure the coffee was always fresh and available. Each visit to the service department at Rusty Wallace Kia has been as pleasant and informative of my issues as I would expect. Also, the staff haven't just blown off the problem I have had. They address it even though it has not been a major issue with the vehicle.

Suzanne Poole

Mar 27, 2016

I had a great experience with this department! Always helpful and very friendly! I would recommend this dealership to everyone! I have always had a great experience with this dealership.

tim 1963

Mar 26, 2016

good to deal with not my first visit always nice people. they do there best to please u all the time. good to do buy from. try them u will love them

Bill Moore

Mar 25, 2016

A while back my Parking Assist System stopped working. I called and was able to make an appointment that fit my schedule, on my next day off. After a few minutes of trouble shooting the mechanic found that it was a blown fuse, replaced it, and I was back on my way. Fast and friendly service.

Billymathes

Mar 25, 2016

I purchased a gently used Ford from Rusty Wallace GMC and all of the sales people,Loan officers, and folks in the service department have been great. They answered all my questions and have been really helpful. I actually returned to get my first oil change with the Ford there. They were very nice and helpful and quick! I will defiantly return for all my service needs.

Marsha

Mar 25, 2016

My car wouldn't start at work so Kia sent a tech to my work to charge the battery. As it turned out it wasn't the battery but a bad starter. Matt kept me up to date on the progress and I had my vehicle back by the next day.

caroline.keeler1

Mar 24, 2016

I received a letter in the mail from the dealership telling me that they were interested in buying my car. Knowing this was a way to increase sales, I just called out of curiosity. The lady went through her explanation of why they wrote me and told me that they wanted to look at my car. I asked them at least 3 times if I had to buy a new car from them in order to get the cash offer they were pricing for me. She told me no 3 TIMES...the price they gave me would be a cash price. So we decided to have them look at it. My husband drove from Knoxville to the dealership (45 minutes) and spoke to many different people. At the end of his visit he was given a price and he told them he would come back after we had talked about it. Well a few hours went by and we decided we would sell the car. Turns out this dealership had lied to us and this was only an offer if we bought a new car. They never even gave us just a cash offer which is the only reason the appointment was made. We made it clear to the dealership that we were not interested in buying a car. We would not have had a problem with this dealership if they had told us how the sale worked. This dealership lied in order to get business and I will not support a company who is willing to waste their customers times in order to gain more money. I will discourage all family and friends from doing business with this dealership.

momscar

Mar 24, 2016

Very friendly employees and very satisfied. They do very good work and complete in timely manner. Wait time is not bad. Would recommend dealership to anyone

My limo

Mar 24, 2016

I would recommended my family and friends to purchase a vehicle from rusty wallace. Not only was my buying experience quick and enjoyable, so was my service appointment. The time I drop my vehicle to get the oil changed was also a very quick.

samrayfield1

Mar 23, 2016

Great service friendly staff overall great experience wait time was a little lengthy but my car is happy again and that's what matters the most.

mary,bill1735

Mar 21, 2016

Wonderful group! We have never had any problems and we enjoy the refreshment during our visit. Can't wait till our next visit. Thanks for your kindness.

spiker3

Mar 20, 2016

Everthing was excellent as usual.The sevice was great,the building was clean and the people was great.I have always had a good experience at this dealership

Adrienne7792

Mar 17, 2016

Everyone is always very pleasant to deal with and I'm always in and out in a timely manner. They're so helpful with any questions I've had as well. I highly recommend them!

TFA

Mar 17, 2016

I had two auto's worked on in the service department. One repair was under a recall for repair to my rear lift gate. The repair was done very quickly. The second repair was to my older Buick to obtain code to reset my radio. After replacing my battery the radio became locked. The repair was done very timely and now my radio works great again.

TonyaRamirez45

Mar 17, 2016

They we're quick getting my car in and fixed. Also provided a way to get me to work while they we're fixing my car.

Carolyn Knight

Mar 16, 2016

They took my car back right at appoint time. They are always very polite & courteous. There has never been anyone trying to upsell me on items, I really like that. While getting your car serviced, the salesmen aren't trying to sell you another car.

JTuuk

Mar 16, 2016

Appointment was set at 8am. Oil Change & Tire Rotation set up. Added tire balancing to Service. Matt was very friendly. Overall time was about 30 minutes longer than was told but all in all a good quality service visit.

Denalilady

Mar 15, 2016

Entire staff are friendly and cordial. Service department is professional and take extra care that your car is serviced in the manner that it should be. The service manager comes into the waiting area and give you a review from the paper report. Once completed, he gives you a copy and shows us where our car is parked. Always thanks us for choosing their service department. Reminds us if anything is not correct, to please let him know.Just for a tad of information. A friend of mine was looking for a used Yukon and I told her she should check with Rusty Wallace. She did and made a purchase. She is very pleased with her vehicle. So, therefore, I highly recommend Rusty Wallace for new or used vehicles, service department , and parts.When I purchased the Terrain Densli last year, I wanted the rubber floor mats. The order was placed through the parts department and the floor mats were received in three days. Great service through parts, too.

mom/daughter16

Mar 14, 2016

Purchasing a car can be a stressful situation....especially for a single mother and her 16 year old daughter with little car knowledge. My experience from the moment we stepped on the lot, was wonderful. We had hated to even look at a car lot due to the pressure you feel from salesmen. Not so here.....in fact we felt as if we had known Mr. Cody and some of the other staff for years.

richik

Mar 13, 2016

Great staff very friendly while waiting on my vechile the sale staff was not trying to sell a vechile while i was waliking around the lot let you shop very good experince

richik

Mar 13, 2016

Great staff very friendly while waiting on my vechile the sale staff was not trying to sell a vechile while i was waliking around the lot let you shop very good experince

Jeffred

Mar 12, 2016

Great experience and great service Matt and the guys do a wonderful job. Great group of people to deal with on all your automotive needs

Michael Lay

Mar 12, 2016

Great experience with the service dept. Made appointment for 9 am was taken in right away. In less than a hour my vehicle was serviced with a multi point check list to make me aware of any problems or anything to be aware of in the future. ?? experience highly recommend.

Julie Tooker

Mar 11, 2016

I bought my 2014 Kia Optima on 3/3/2016. Everyone at this dealership was spectacular and gave my fiance and I wonderful service. Paul Hayes was our salesman and he was fantastic! Never pushy or felt pressured, and let me test drive as many cars as I wanted until I found the one for me! Thanks everyone so much for all your help!

JanieM

Mar 11, 2016

I recently purchased a 2016 Kia Soul from Rusty Wallace after visiting a few other car dealerships because I wasn't sure if I wanted a Soul or another kind. After working with the people at Rusty Wallace and driving the Soul, there was no doubt in my mind that it was the one I wanted. After visiting numerous dealerships that day, they were the first who could answer any question on their cars that I had without having to look up the info on it. You can tell that they've really studied their products and are comfortable with them. I've since been back for a recall that was issued by the manufacturer on the car, and I had the same great experience again. Usually, when dealing with a sales team once they have your money they don't care anymore, but this dealership is not like that at all. They treated me with the same great respect and friendliness when I came in for my recall as they did when I bought the vehicle. I could not be happier with them!

flemflamluvly

Mar 10, 2016

The Rusty Wallace commercial peaked my interest so I decided to go on the website as well as other websites and window shop. Left my info that I was interested and from that point on a relationship was built, not only with Rusty Wallace in Morristown but other locations also. Rusty Wallace in Morristown was the only one with consistency and prompted follow ups. After several locations of shopping around, I finally decided to go drive the 45+ minutes to check out Rusty Wallace in Morristown. Not only were they fast, courtesy, friendly, clean, no hassle and efficiently but they had the vehicle I was shopping for and I got what I wanted. They came with the first offer, I said no I need my payment at this price and 15 minutes later they offered me what I wanted. On a personal note, I am fresh out of bankruptcy and they were able to put me in 2013 Kia Sorento, what I was wanting. I was in and out with paperwork and car detailed under 3 hours.Greatly SatisfiedLisa FinneyKnoxville, TN

julieann111213

Mar 10, 2016

I bought my 2014 Kia Optima on 3/3/2016. Everyone at this dealership was spectacular and gave my fiance and I wonderful service. Paul Hayes was our salesman and he was fantastic! Never pushy or felt pressured, and let me test drive as many cars as I wanted until I found the one for me! Thanks everyone so much for all your help!

shelly1

Mar 10, 2016

The service dept are friendly and I got good service. There was no oil spilled on my car motor like I have had in the past with other dealer ships that means a lot.

ZIGGY RX

Mar 8, 2016

Called Mike -service department- on a Tuesday told him my issue . He told me to bring it down and that they would look at it. I dropped the truck off at 8 am and told them that this was my only day off and that I would leave it for them to look at as they could get to it.. Mike called me at around 930 am and told me all that was wrong and told me what was covered and what my cost would be. I ask him when he thought he could get to it. I thought if lucky I might have it back by Friday or maybe Monday of next week but he said we should have it by the end of the day. I picked up my truck that afternoon at 5:15 pm. Happy employees make all the difference everyone I came into contact with had a smile on their face and where happy to see me even though they just met me. I have worked with the public all my life as a pharmacist and I have always realized that the customer is my boss and without them I would be without a job. Your staff was very professional and treated me as though I was the boss and I will be back now that I know I am a valued customer.... thanks again

Bwarf123

Mar 6, 2016

The salesman was very nice and not high pressure at all. They worked with me on getting what I wanted at the right price. They seemed very appreciative of my business. They also called a few days later toare sure that I was still satisfied.

Daniel Ellison

Mar 6, 2016

Great job!!!! The people at gmc Cadillac Kia did an excellent job changing my oil. It was in and out didn't have to wait long at all great job again.

paulailey

Mar 6, 2016

Very professional. Went by dealership to set up a time for service. They set my time to fit my time. Have always taken my car there for service.

ChrisDotson

Mar 5, 2016

Excellent customer service for sales and service. We have purchas d multiple vehicles, and always use them for service. We have recommended them to several people.

cj1947

Mar 4, 2016

The staff were very pleasant and knowledgable answering questions .It was a joy to be in a dealership that did not use pressure or any other games .

Jaybird7

Mar 4, 2016

I have purchased 5 vehicles from rusty wallace gmc kia.....with 100%satisfaction. The sales and service technicians were awesome. True professionals....Great job guys....Thank you!!!!

Wbible

Mar 4, 2016

I had Jeremiah as my salesman and he did an awesome job. Very friendly. Didn't pester me like a lot of dealerships did. Didn't pressure me either. He showed me what I liked and wanted to look at and didn't try to talk me into something else. They was also gonna work with me on my trade in until I needed up selling it before I traded. The Kia Sorento I purchased has been a good one so far.

lbeggers

Mar 3, 2016

This dealership is great to deal with. Their service department is great! I have used the service department since 2014. They are Fast Friendly and thorough. They are so helpful, and will answer any questions that I have.

pigpen43

Mar 1, 2016

What an outstanding experience! The team was professional and ready for me at the appointment time. Quick, clean service and I was on my way! The waiting room is very comfortable and a nice place to wait. BTW, great sales team who don't pressure you about new cars but willing to just talk abouut cars in general.

Haywood40

Feb 29, 2016

This dealership has been awesome from day 1, the day I purchased my car till last week when I had my oil change. Customer service is not dead here! Best customer service from everyone at this dealership. Highly recommend!

CENEW

Feb 28, 2016

Excellent service team, polite, friendly, and always helpful. It is a pleasure to work with the employees of Rusty Wallace GMC in Morristown, TN. Service is complete, fast, and always done to perfection.

Kelesie

Feb 28, 2016

Great customer service help me get into something new and with great payments. Will be back when I Want a new car again. Worked with me on everything I needed and wanted in a car.

Gloria B.

Feb 26, 2016

I was more than pleased with the service at Rusty Wallace in Morristown. There was no wait and they took my car in upon arrival. The waiting area was very pleasant and attentive by the employees and sales staff. This was my first service visit and I highly recommend Rusty Wallace.

Maryanddavidward

Feb 26, 2016

I had been looking online for a used van , found one I wanted to go check out at Rusty Wallace Kia, the one I found online sold before we got there, but they worked with us and found us a newer one , we love it , my grandchildren love it , they are why we needed a van, and everyone was so nice, very glad we went to Rusty Wallace Kia , in Morristown

ashlandblue

Feb 25, 2016

Service staff was pleasant and work was done in a timely manner. This was a routine oil change and I was satisfied with the service experience.

Jaybird7

Feb 25, 2016

Fast and professional. They handled all issues and answer all questions. The service staff is well qualified and professional, plus honest. And to me that means everything.

LindaL03

Feb 25, 2016

Was happy to not have to make an extra trip to Morristown to have recall work done when all I had scheduled was an oil change and tire rotation. They did it all in the time frame they said. Their waiting room is comfortable and the waiting time seemed to go quickly. The service staff were very professional and polite.

djmorris807

Feb 24, 2016

Very friendly and courteous staff. They are always upfront about anything my car may need. I would recommend them to all of my friends and family. I also had some body work looked at by the girl Melissa Young and I was very impressed by her knowledge and she was very professional.

Martin12

Feb 24, 2016

This is by far the best place we've ever experienced buying a car, the people are nice and it's just a good atmosphere to be in. Thanks guys and gals.

Rebecca N

Feb 24, 2016

I have to thank the entire service department staff at Rusty Wallace KIA in Morristown, TN for making me feel at home. I just moved to Tennessee and have to say that everyone has been very polite, professional and accomodating regarding my schedule and my KIA Sorrento oil changes in December and February!! The waiting area is comfortable and servicing has been very fast and efficient...I appreciate you all!!! (And I love my Sorrento!!!)

rusty wallace kia great service

Feb 24, 2016

Arrived a few minutes before my scheduled time. Got in right away. They completed everything on my list and found one additional thing that was covered under warranty. Out in just over an hour. Very friendly and quick service. Could not ask for more!

JAM1345

Feb 23, 2016

Very professional staff who were polite, not overbearing,and available for every need.This was my second vehicle bought with Artis and the will probably be a third.

M J Fox

Feb 23, 2016

I have bought 2 vehicles from Rusty Wallace my second car is a Cadillac when I take it to get sevice there always on time !!!

Calfeed

Feb 22, 2016

After making an appointment I brought my GMC Truck in for repairs and was pleasantly surprised when I didn't have to get out of my truck in the snow and ice we had that morning. Pulled in front of the service department, the door opened and I drove in.The repairs were completed before I had expected and were made correctly. When I picked up the vehicle I was again surprised when the cost was around $200.00 less than I had expected. The Service Advisor was courteous friendly and knowledgeable, I will be back.

franklint123

Feb 21, 2016

My Cadillac was taken in for service as soon as I got there , no waiting which I loved. Everyone there is very nice and respectful.

Bill Moore

Feb 20, 2016

I bought my first new car from Wallace Cadillac, and each time I have had to bring it for service, the service team was ready and on schedule. They make it easy to fit it in around my schedule, and I don't have to wait, or worry about being late. - Thanks!

Chem872

Feb 20, 2016

Every oil change i have went to has been a pleasant experience. I always have a lot of questions and the staff is excellent at helping me find the answers. I have bern going to this dealer fir the past three years fir everything i need with my kias. I feel like i am special and not just another face in the crowd thanks to the dedicated employees.

JR9325

Feb 20, 2016

I had the most pleasant and friendliest sales persons to help me pick the best choice of vehicle I will recommend this place to anyone I'll definitely come back for my next purchase

kdl

Feb 20, 2016

Service was done in a timely manner, also all the people was great to work with like said before everything was done in a timely manner to my liking

Very happy

Feb 20, 2016

We had a great experience. Everyone was so friendly. There was absolutely no pressure from anyone. The services was great. Would recommend this dealership to everyone. This was the fastest that we have ever bought a vehicle. Thanks to everyone.

brittanyrae06

Feb 19, 2016

They go above & beyond to make sure their customers leave happy. Honest, upfront & fast! Stress free environment, laid back people. I will come back & purchase another vehicle I the future.

kevin

Feb 19, 2016

VERY FRIENDLY ,LOOKED A SEVERAL USED VEHICLE ,BEFORE PICKING ONE , AFTER PURCHASE RECEIVED BRAKES AND ROTORS ,VERY GOOD PEOPLE .IF YOUR SEARCHING FOR NEW OR USED, GO TO RUSTY WALLACE ,

Jessica

Feb 17, 2016

The service department went above and beyond with service of my vehicle. They explained everything that I needed to know about my vehicle. Thank you

tylerbrooks1992

Feb 16, 2016

We bought our first vehicle a few months before coming to rusty Wallace GMC. We had nothing but problems with trying to get it repaired. so we gave up and came to rusty Wallace and the place has been awesome starting with the buying experience and also the service department has been wonderful

1234phil

Feb 14, 2016

From the moment contact was made on the lot through out the deal, everyone involved was very friendly and professional. Pricing and trade value of my car seemed very fair.

doomsdaydefense

Feb 13, 2016

The staff here is always so friendly and always willing to help with any problems you may have. The service dept. always does a great job. Always a very comfortable experience!!! Thank you so much for all that you do!!!

James Collier

Feb 11, 2016

The staff here is always so friendly and always willing to help with any problems you may have. The service dept. always does a great job. Always a very comfortable experience!!! Thank you so much for all that you do!!!

Sweets, clifford1960

Feb 9, 2016

For the last 13 years since I bought my Cadillac I have received great service and have been treated kindly by all the employees that I have been associated with. Thank you for your great service.

Pu Tang

Feb 8, 2016

We were paying cash for our car. We waited over 2 hours before we were able to complete the paperwork. There were 3 people ahead of us who were all financing. The process for them took forever. They only had one person to help all of us. Our process only took about 15 minutes to complete. You would think they would have seen us first, since we were paying in cash.

Bruce

Feb 8, 2016

We were paying cash for our car. We waited over 2 hours before we were able to complete the paperwork. There were 3 people ahead of us who were all financing. The process for them took forever. They only had one person to help all of us.Our process only took about 15 minutes to complete. You would think they would have seen us first, since we were paying in cash.

dorothy

Feb 8, 2016

I know very little about servicing a vehicle so I use this dealership. If I have a question even about something seemingly insignificant I simply call J.J. He is always helpful. He has been my go-to for 8 years. I bring my Kia to RW for everything even tires. I call it my "one stop shopping".

KatrinaTrent

Feb 7, 2016

Went to have a recall serviced on my Pontiac, friendly service from the point I called to make an appointment to the time I left. Great service.

Carrollcarrie

Feb 5, 2016

Have been dealing with this location since it was Price Motors in the 1970s. They have always had good friendly people working there. As Rusty Wallace it is still the same.

Daniel Ellison

Feb 2, 2016

Had a great experience buying a car at Rusty Wallace GMC Cadillac Kia of Morristown Tennessee Danny Cody was a salesperson done an excellent job

Vegaskiadriver

Jan 24, 2016

I was there a couple of times driving what they had, and nothing fit what I wanted...larger engine, used, good shape inside/out, lower mileage since it was going to be a work car. When I was asked why I didn't like anything, lol, I explained what I was looking for and my limits. And they went searching. And they had what I wanted in the detail shop. I got it at a great price and in less than an hour I left with my Kia.

deesin362

Jan 12, 2016

Very helpful and friendly folks at this locationTry to please there customers any way they can Would recommend this place to friends and family

Hail State

Jan 11, 2016

Service was completed in a timely matter and Anthony was very professional. He listened to me complain about the 2008 Acadia I had purchased from another dealership (used) here in town and all the problems I was having with it and he responded in a very professional way as to defuse my agrevation. Would recommend the service department

RGJRBASS

Jan 6, 2016

OUR TRUCK TORE UP AND WE HAD TO HAVE IT TOWED TO RUSTY WALLACE TO GET IT FIXED. I HAD TO GET A RENTAL FOR 2 DAYS UNTIL THEY HAD A LOANER THAT I COULD USE UNTIL MY TRUCK WAS FIXED. THE PART HAD TO BE ORDERED AND THEY TOOK CARE OF CALLING THE EXTENDED WARRENTY OFFICE TO SEE IF THE PARTS WERE COVERED AND WHAT IT WOULD PAY ON THIS REPAIR. THEY WORKED WITH ME AAND LET ME KNOW AS SOON AS THE TRUCK WAS FIXED AND I APPRECIATE THE WAY THAT MATT HELTON WORKED WITH ME HE IS A REAL ASSECT TO THE SERVICE DEPARTMENT. THANK YOU MATT AND KEEP UP THE GOOD WORK.

Samantha_sch

Jan 2, 2016

I came to Rusty Wallace to purchase a brand new KIA. I had a price in mind and they were willing to give me that price. The process didn't take very long, I wasn't there all day. I went in the morning, and by the afternoon I was driving in my brand new car. Paul was very welcoming and JK made sure I walked away happy. It was a great experience, plus they had nice coffee. They did check ups on me after I bought the car, which I appreciated. Overall, this dealership is wonderful.

samantha_sch

Jan 2, 2016

I came to Rusty Wallace to purchase a brand new KIA. I had a price in mind and they were willing to give me that price. The process didn't take very long, I wasn't there all day. I went in the morning, and by the afternoon I was driving in my brand new car. Paul was very welcoming and JK made sure I walked away happy. It was a great experience, plus they had nice coffee. They did check ups on me after I bought the car, which I appreciated. Overall, this dealership is wonderful.

Ray

Jan 1, 2016

When my wife and I walked into the showroom . Paul greeted us. I told him what we were looking for . He showed us about four cars. My wife liked the last one that was shown us. Excellent service!

4runner

Dec 28, 2015

I found this vehicle while looking at another dealership in town on car Gurus. I was greeted by Danny Cody which at Rusty Wallace. I couldn't have asked for a smoother process trading vehicles. Thanks Danny!

Nwhittle99

Dec 3, 2015

I will tell everyone to come see Rusty Wallace, what a pleasant experience!

Nwhittle99

Dec 3, 2015

When I entered the showroom everyone was smiling and very helpful. I liked the personal attention that was given to me. My salesman went the extra mile for me. I came home with a beautiful car and found a new friend. The specialist that worked with us, was very helpful and friendly. Even though it was raining outside, i was given a complete showing of the vehicle and with the help of the staff made my wish come true! Thanks Rusty Wallace of Morristown, keep up the good work!

Kellilli

Dec 1, 2015

Rusty Wallace Cadillac GMC Kia has done it again in my book! I have traded with them before and I always have my regular oil change and vehicle serviced there. I went to just 'look' at the new, cheaper vehicles because I wanted to downsize my car payment. I test drove a really nice car, but still wanted to go check out a different car at another dealership. Sierra suggested that I check out a recent trade-in she thought I would like, so I did. Needless to say, a couple of hours later I drove home in an awsome ride! I LOVE my Malibu! She lowered my car payment and I have a LOADED car that I absolutely love! I love that I feel like they know me at Rusty Wallace, The customer service is outstanding as is the service department. I highly recommend this dealership for all your vehicle wants and needs!!!

Kellilli

Nov 30, 2015

Rusty Wallace Cadillac GMC Kia has done it again in my book! I have traded with them before and I always have my regular oil change and vehicle serviced there. I went to just 'look' at the new, cheaper vehicles because I wanted to downsize my car payment. I test drove a really nice car, but still wanted to go check out a different car at another dealership. Sierra suggested that I check out a recent trade-in she thought I would like, so I did. Needless to say, a couple of hours later I drove home in an awsome ride! I LOVE my Malibu! She lowered my car payment and I have a LOADED car that I absolutely love! I love that I feel like they know me at Rusty Wallace, The customer service is outstanding as is the service department. I highly recommend this dealership for all your vehicle wants and needs!!!

New parents

Nov 18, 2015

Visit tommy Gino or Wayne very acknologable about their jobs. Very friendly helpful staff would definetly recommend these guys and the dealer. Very pleasant visit. Thank you all for everything h done to got me and my wife in to a new vehicle. Thnk you.

New parents

Nov 18, 2015

Visit Tommy,Gino, or Wayne three gentlemen very acknoledgable about their careered chose. Would definitely recommend them as well as the dealership thanks for everything.

Jim12345

Nov 10, 2015

The automobile was the one we wanted... At the price we wanted to pay....The transaction could not have gone better...Everyone at the dealership was super nice to us and my wife and I we were treated friendly and professionally at ever turn....The staff had time to show us how to use the electronics ....This could have been a nightmare but it went very pleasantly ....This is where I plan to buy my next car. JIm McCarroll

SteelerGirl

Nov 8, 2015

I absolutely love my new Pathfinder, I've spent the last week detailing it with Steelers gear! It looks awesome!!! Everyone at the dealership was beyond helpful! I will definitely recommend you guys to everyone I know and I'm sure I will come here again when I am in the market for another vehicle. Shouldn't be too long, I have 5 kids! Lol!!!

Mixhelle

Nov 1, 2015

They will do all they can to help you.That is best place I have went and they done everything for me that they could do.

firechief

Oct 31, 2015

Had an awesome day finding my new car. Just want to share the experience I had with a salesman (who, by the way, was NOT my salesman). A few days after I purchased my car, My girlfriend told me that I should mention that there was no floor mats. I mentioned it to Rusty Wallace personnel. A week later, I got a call from Ron Cherry, a different salesman. He told me to come get my floor mats. He personally had taken care of my need even though he wasn't the one I dealt with. He was so friendly. My girlfriend picked them up for me while she was in town. She said that he was so nice and courteous that she would recommend him to anybody. If I ever trade my car again I will come back to this dealership and I WILL ask for Ron Cherry! He was absolutely awesome with both of us on the phone and in person. He really went above and beyond. I am glad that Rusty Wallace Kia dealership of Morristown, Tn has people such as Ron Cherry working for them! It makes a big difference!

Sholt43

Oct 30, 2015

Randy and JK were awesome. They talked with us over every detail. And Jk did not stop until he found ys a deal we were all happy with. I would recommend them anytime.

Kenny G Hensley

Oct 8, 2015

I came in not even knowing if I would be able to do any kind of deal or not. Everyone there was so nice & helpful. They gave me top dollar for my trade and I drove away with a 2009 Jeep Grand Cherokee with only 14,000 miles. They even contacted my multiple times after the sale to insure my happiness. ABSOLUTELY recommend them to anyone wanting a hassle free buying experience. Thanks to all the staff!!

Kenny Hensley

Oct 8, 2015

I came in not even knowing if I would be able to do any kind of deal or not. Everyone there was so nice & helpful. They gave me top dollar for my trade and I drove away with a 2009 Jeep Grand Cherokee with only 14,000 miles. They even contacted my multiple times after the sale to insure my happiness. ABSOLUTELY recommend them to anyone wanting a hassle free buying experience. Thanks to all the staff!!

Sassiegirl3

Oct 6, 2015

Called to get appointment to have oil changed and was told it would be the next week before I would be able to get it in for service. Explained my situation to the service person and he told me he could probably work me in around 1:30 that afternoon. My husband reported that everyone was extremely nice and accommodating toward him. They had him on his way by 2:30.

grannys kia

Sep 30, 2015

Sales person was very helpful. He was open and friendly. I would buy again from this dealership. Was very pleased with the deal they gave me.

kiaforte5tn

Sep 27, 2015

While I suppose I am to blame, in part, for allowing myself to be bamboozled, this dealership certainly got over on me. READ TO LEARN THEIR TRICKS. I bought a 2015 Kia Forte5 right before the 2016's were to come in. It had sat there so long the battery was dead, as was the one next to it.It had an MSRP of $25K, but I ended up paying $29K for it, *before* taxes and other fees. Yes, $4k over MSRP for last year's model with 131 miles already on it (which they of course listed on the paperwork at '14', despite being corrected on it).So, how did the price go from $25K to $29K? Their absurd 'addendum', which, as they later admitted, artificially inflates the price of the car so they can start at a higher negotiating range. It was ripped off, so I couldn't see it, but later learned the mud guards costs $1.6K and the 'Rusty Wallace Standard Markup' was $2.7K, not even mud guards with that. IN MOST STATES THESE ADDENDUM ARE ILLEGAL UNLESS THEY ARE ASSOCIATED WITH ACTUAL ITEM AFFIXED TO THE CAR.Now, like many people, I'm not a haggler, so when I dropped them down $300 (to $29k) and up $700 on my trade-in (to $4700, still below KBB trade-in value), I figured surely that was good.The fact that this place uses these ridiculous addendum should be all you need to know to stay away. Few dealerships still use this tactic.Needless to say, I quickly realized the mistake when I got home. They had 'got me'. It was classic really, all the usual tactics you can expect at the worst car dealerships.Now I am due for my first oil change, which I see the book recommends for the Turbo engine to be at 3000 miles or 6 months. Naturally, the dealers sticker says 5000 miles, with no date given. Thank goodness I checked myself when the first oil change was due, they couldn't even get this right!This place will rob you. I know a lot of people don't want to think they got a bad deal, but if you bought from this place and didn't literally spend ALL DAY haggling, then you did likely get a bad review. And if you haggled and got a good deal on the price, they will try to beat you in the financing room.One last item of serious concern - When I went in the next day to confront them and cancel my extended warranty, the sales manager walked me up to a vehicle, abrasively asking me if I thought my car was the only one without an 'addendum' on it, blah blah.. Well, I have it all recorded, the funny thing is that, after asking me if I could do math, the actual total price+addendum on the car he waked me up to had a final price listed that was $2K *less* than the actual sum! He said, "Oops, this one is wrong.. ". "Added wrong".. blah blah. I doubt it was the only one. In other words, they are listing the wrong prices on, well, at least that car he walked me up to.I never have gotten the feedback form from KIA I was supposed to receive. No doubt they accidentally got my email or postal address wrong, lol.

Anna2015

Sep 24, 2015

Great service. Worked to get what I wanted and needed. Very nice and knowledgeable. Would recommend Rusty Wallace to anyone. Great selection for any budget and you will be well taken care of.

Jason Holt

Sep 24, 2015

Great service. Worked to get what I wanted and needed. Very nice and knowledgeable. Would recommend Rusty Wallace to anyone, Very friendly and always enjoy experience

Volunteer

Sep 22, 2015

Great experience every time. Extra friendly and always working to please the customer and do the job right. You get big city quality with small town hospitality!!!

TiffanyLewis88

Sep 18, 2015

We absolutely loved the experience there. I would totally recommend them to all my friends and family. Well actually anyone. They take the time to get to know you and help you any way they can. Everyone was so nice. They were not pushy at all most dealerships are but not here. I loved it definitely would do business with them again.

BigRooster62

Sep 15, 2015

From the management team to Danny in sales and Matt in service, my past experiences have all been extraordinary.I was looking for a specific type of pre-owned SUV. They had it and at the price I wanted. I especially liked the products offered in the finance office. This dealership is top rate!

M J Fox

Sep 15, 2015

took our Ford 150 down had oil changed they were on time and will take it back there for next oil change will highly recommend

Frandave

Sep 10, 2015

Me and my wife have purchased 3 new Kia's in the last 2 years from Rusty Wallace, and have had few complaints in which they quickly resolved at first. Me and my wife are extremely picky and they inform us we have a right to be in purchasing new vehicles. They bought back our 2 year old Forte that we we unhappy with and got us into a brand new optima, while giving us well above trade in value. As far as the issues we faced, they were from trying to get our paper work to recieve money back on our extended warranty, gap insurance that my insurance covers, and the sales manager Jarred. Jarred would not leave a customer I referred to purchase a car alone, even after the customer told him to get away from him three times. They lost that customer and made me look bad for referring them. We are owed and were supposed to receive close to $1500 back from our extended warranty 6 to 8 weeks over two months ago. Thanks for messing that up Jarred and for making me look bad to my friends. Warning if you go there you have to deal with at least one of these morons in red and blue shirts. Ask for Chase, or Sierra if you do decide to face these people. This is they way they do, they make you feel important until you leave that door with a new car.

TLOWE94

Sep 7, 2015

I Love the 2012 Fiesta that Rusty Wallace has provided me with. A great car, low miles and excellent condition. Its a dependable everyday driver and a great vehicle for the family and friends. The people there are great, very kind and helpful on making the best selection. Thank You Rusty Wallace Cadillac GMC Kia of Morristown TN.

TLOWE94

Sep 7, 2015

I Love the 2012 Fiesta that Rusty Wallace has provided me with. A great car, low miles and excellent condition. Its a dependable everyday driver and a great vehicle for the family and friends. The people there are great, very kind and helpful on making the best selection. Thank You Rusty Wallace Cadillac GMC Kia of Morristown TN.

Janie Valentine

Sep 3, 2015

I absolutely hate car buying. Wayne with Rusty Wallace made my experience enjoyable. Thank you so much to the Rusty Wallace family...Love new car.

Collins1

Sep 2, 2015

I arrived early for my appointment. Service department staff took car straight in therefore I did not spend time waiting. Nice lobby with drinks. Staff explained details of my service. No problems would highly recommend

Kathy Wright

Aug 29, 2015

Very good experience at rusty Wallace GMC KIA. Sales rep was knowledgeable and friendly. Sales manager very helpful as well. Have had to call acl couple times and he answered right away.

Mistyhaney

Aug 27, 2015

great service very professional and friendly . Great prices and great selection of cars. Danny Cody was a great sales man great job thanks so much love my new Kia .......misty Haney

mwakin

Aug 24, 2015

this dealership is always friendly , very helpful with any of my needs. They make sure you are comfortable during your visit and answer any questions I have. If they can't answer my question I always have an answer by the time I leave. the wait time is also very good

jonathanbunch1989

Aug 22, 2015

went in for a oil change, the waiting room was clean, every one was nice and friendly, did not have to wait long, will keep going back for continuous service, and plan on getting next veehicle from them as well 10/10 service every time

M J Fox

Aug 18, 2015

the car we wanted they said what will it take for you to drive this out now, we told them and they got it there !!

RMITCHEM

Aug 17, 2015

I purchased my Kia from Rusty Wallace and have returned every year to the dealership for service due to the staff, management, and office personnel taking exceptional care of my vehicle and the professional and friendly way I am treated. Every time I go to the dealership I am treated like an old friend and EVERY concern is addressed and taken care of. They go above and beyond to ensure the customer is happy and my vehicle is well serviced. I have used their service department, body shop (also for my other vehicles) sales, and account managers. I will not take my business or money anywhere else. Period.

RMITCHEM

Aug 17, 2015

I purchased my Kia from Rusty Wallace and have returned every year to the dealership for service due to the staff, management, and office personnel taking exceptional care of my vehicle and the professional and friendly way I am treated. Every time I go to the dealership I am treated like an old friend and EVERY concern is addressed and taken care of. They go above and beyond to ensure the customer is happy and my vehicle is well serviced. I have used their service department, body shop (also for my other vehicles) sales, and account managers. I will not take my business or money anywhere else. Period.

sammux95

Aug 16, 2015

I didnt think i had good enough credit to by a car but they helped me find a great affordable car i would deffinetly recommend this dealership to everyone

Scott J

Aug 10, 2015

Being new to an area I always hate trying to find a new mechanic. This was the first place I turned to and was blown away by their service! Great staff, informative communication and reasonable rates. They went above and beyond for me and my needs. I highly recommend them.

rgmiller2000

Aug 6, 2015

I had factory recall issues and before I could call them, the Service Manager called to inform me of the issue. Very professional and expected from reputable dealerships. Also later had my oil changed a month later. There were other repairs that came in that took loner. Because I had to wait my oil change was free. Better than I was treated at the Buick dealership.

alisha

Aug 6, 2015

Went to have a recall serviced on my KIA, friendly service from the point I called to make an appointment to the time i left. Great service.

rgmiller2000

Aug 6, 2015

I had factory recall issues and before I could call them, the Service Manager called to inform me of the issue. Very professional and expected from reputable dealerships. Also later had my oil changed a month later. There were other repairs that came in that took loner. Because I had to wait my oil change was free. Better than I was treated at the Buick dealership.

kia/KDB

Jul 29, 2015

I have always received friendly and quick service whenever I take my car in for annual servicing. Any questions or concerns have always been efficiently addressed.

Kimijo40

Jul 29, 2015

I truly had the best time with this team. They did everything for me. We laughed and cut up the entire time I was there. I bought a Sorento and I love it and I even got NEW floor mats. Please go see them and ask for JK, tell kim sent you!!!!

WildcatK03

Jul 28, 2015

Recently took my car in to be serviced and had a wonderful experience. My service rep. (Matt Helton) was friendly, courteous and professional. My car had several recalls that were also taken care of during the service appointment. They offered their shuttle service if needed. I did not use it this time, but it is a great option if you need to run a few errands while waiting for your car. The oil change and other services were complete before the scheduled time.. I will definitely be using this garage again.

LesandRob

Jul 28, 2015

The guys were very helpful with my tire issue. Explained the situation to me, plugged my tire until my new one could arrive. The next day I dropped my car off and Charlie drove me to work. My car was ready when I came back to pick it up.

WildcatK03

Jul 28, 2015

Recently took my car in to be serviced and had a wonderful experience. Staff was courteous and professional. My car had several recalls that were also taken care of during the service appointment. They offered their shuttle service if needed. I did not use it this time, but it is a great option if you need to run a few errands while waiting for your car. The oil change and other services were complete before the scheduled time.. I will definitely be using this garage again.

Michelle

Jul 25, 2015

Everyone there is so friendly and always willing to help. They helped me puchase my first car even though I had bad credit and needed a co signer to get it they helped every way they could to help me get the car I wanted. They have outstanding customer service and a maintenance crew that performs great care to my car.

berryhill13

Jul 25, 2015

My whole experience at Rusty Wallace was great from the time the greeter opened the door for us through the process of buying the Toyota til we left. Great dealership and customer service.

Mwhite88

Jul 25, 2015

Everyone there is so friendly and always willing to help. They helped me puchase my first car even though I had bad credit and needed a co signer to get it they helped every way they could to help me get the car I wanted. They have outstanding customer service and a maintenance crew that performs great care to my car.

danielle

Jul 22, 2015

I am completely satisfied with the service that I get each time I take my car in for it to have its service done. The team there is friendly and knows exactly what needs to be done. I have not had any major services needed and I'm sure that if I do, it will be taken care of with the best service possible.

danielle

Jul 22, 2015

I am completely satisfied with the service that I get each time I take my car in for it to have its service done. The team there is friendly and knows exactly what needs to be done. I have not had any major services needed and I'm sure that if I do, it will be taken care of with the best service possible.

Scott Eidson

Jul 22, 2015

This is the second vehicle we have purchased from Danny Cody. He is very patient and takes your care of you as soon as you pull on the lot. We never felt pressed or rushed. Our car is just as they presented. We love it!

trukin,ron321

Jul 19, 2015

I was referred to Danny by a family member and when we met I could see why my brother-in-law was so taken by his helpful ways Danny is very helpful in all aspects of getting my trade complete.

Kiagirl

Jul 15, 2015

Oil change this visit and tire rotation. Always treated excellent every time we come in. The waiting area is very accommodating. Everyone is always very professional

Kristina Blanton

Jul 14, 2015

My very knowledgeable and friendly sales specialist Sierra Robinson made our experience a pleasure! The staff made us feel welcome, as well as important. I have dealt with several different dealers in the past but Rusty Wallace Cadillac GMC Kia was by far the easiest and most pleasant! Don't take my word for it though, go see them and ask for Sierra. I don't think you will be disappointed.

Vlh1128

Jul 9, 2015

I really had an amazing experience when purchasing my new Kia. Ron Cherry was very easy to work with and listened to my concerns. Steven, the sales manager worked to get me the best deal possible.

BrandyLGreene

Jul 6, 2015

I had the pleasure of working with two separate salesmen and both were a pleasure!! They helped get me the deal I wanted and needed! I love my new Kia!! Thank you Rusty Wallace Cadillac GMC Kia of Morristown!!

jdavidson8

Jul 6, 2015

Salesman Joe worked extremely hard to get me the deal I was looking for. He was extremely polite and if he didn't know an answer he would find it really quick. When I need a another vehicle we will go back. The company is also really military friendly.

LeighACutshaw

Jul 6, 2015

My experience at Rusty Wallace Kia in Morristown was very good. The salesman and staff were very friendly and easy to work with. JK made every effort to work with our individual needs and to find the perfect fit for my husband and I. I highly recommend purchasing a car from these folks!

Shannon

Jul 6, 2015

My salesman and the dealership was very easy and pleasant to work with. I would highly recommend Rusty Wallace GMC and Artie for all GMC needs.

brandonwhite77

Jul 3, 2015

The staff at Rusty Wallace Kia of Morristown was very friendly, made sure I was very comfortable and taking care of. Very clean showroom and knowledgeable staff. They answered every question I had and made sure I understand everything and even explained to me the controls in my car, no other car dealership has done that. I highly recommend Rusty Wallace Kia of Morristown,TN.

dennishill

Jul 2, 2015

I have worked with Danny Cody before when we were looking for our daughter an economical car to drive to high school. I liked dealing with Danny and told him I would trade with him again. Her car was in a wreck last week, so we went to Danny to see what they could do for us. He was able to help us get into a Kia Optima with payments she can afford once she gets out of college.

wes bailey 1023

Jul 2, 2015

I was looking for a car for my daughter. No dealership wanted to help me because of the budget my daughter had to work with. Called Rusty Wallace Cadillac-Gmc-Kia about a car i found online they said come in they would work with me. Sirra Robison sales consultant work with us to find car in my daughter budget. Even after the sale they still working with us. I would definitely recommend this dealership,I will definitely buy from them again.

Pmrice14

Jun 28, 2015

All the staff were friendly, knowledgeable, and proficient with the service work performed. Prices are very reasonable. I use their service department for both of my GMC vehicles.

Chevy guy47

Jun 27, 2015

Got on the web site found the truck ,called see if still had it lady was very nice .went same day looked at it and the sales lady Titianna was very helpful and nice . thank you for a no hassle experience.

coach65

Jun 22, 2015

when i started looking for a new vehicle i called danny cody and set up an apt with him because we had bought from him before and our son had also i recieved personal service which i feel anyone needs when buying a automobile and he was able to sell us 2 automobiles instead of 1 thank you danny for your service and patience when we come in

Jason

Jun 21, 2015

I had some routine service done at Rusty Wallace on my Cadillac STS and the service was great. Everyone was very nice and informative. I recommend going to them.

ethelcase123

Jun 18, 2015

Great service on my Kia Sorento. I was told it would take around an hour for the repair, and my car was ready within the hour as I was told. Your staff is friendly and sufficient. My expectations were met. Thank you for great customer service .

fitnessguru

Jun 17, 2015

Good service on my jeep Cherokee Laredo. Friendly staff and contacted me promptly when vehicle was ready. Also finished when they said they would. Thanks

Noel

Jun 17, 2015

This was my second visit for warranty work this year, and again all my expectations were met! My time in for delivery of my vehicle and pick-up after service completion are quick and easy. Employees are always friendly and professional. Thanks again

Brandi

Jun 12, 2015

The customer service was awesome. Got what I wanted for my trade in and Dan worked hard to get my payments were I wanted them. ?

jmunsey

Jun 10, 2015

From my first encounter with the service representative to the time my car was ready, I could not have been treated better. The work was performed quickly and the waiting area was very comfortable. I will be visiting Rusty Wallace Cadillac again when I need maintenance etc. Give them a try. You will be glad you did!

Lovemycar

Jun 10, 2015

From the time my husband and I pulled up til we finished the car buying process. The experience was great. The stress of buying a new car was absent. They made us feel comfortable and were extremely friendly. Loved it and love my new car!!!

Terra B.

Jun 10, 2015

Our sales experience was excellent here. We had gone to another Kia dealership in Maryville and chose Rusty Wallace Morristown over them because of the customer service and willingness to negotiate. I would recommend Rusty Wallace Morristown to anyone looking for a new vehicle.

dahgcg

Jun 9, 2015

This dealership is one of the best dealership that we have been too. They are not a sales pushy place and will treat you with respect. We just bought out second car from them and they will have our business from now on.

M. Mooneyhan

Jun 9, 2015

I was very pleased with the professional staff when i purchased my 2013 Dodge Dart. I was a little skeptical that I would be able to find something that would fit within my budget but the Mr. Lane worked with me to make that possible. THANK YOU!

tbar16

Jun 7, 2015

From start to finish the buying experience took less than 3 hours. The salesman, Trey Morton was exceptional in his attitude and knowledge. The folks at the dealership really wanted to assist you with a purchase.

Trula555

Jun 6, 2015

I like my kia as good as any car that I have owned. The service center is very nice and has helped me with my KIa. They have got me in for service when ever I needed a oil change without any long wait.

B. Franklin

Jun 4, 2015

We recommend Rusty Wallace without reservation!. From getting an appointment to excellent service, and friendly personnel, I don't think you can find a better dealership.

cannonmaker57

Jun 2, 2015

Very friendly service staff. Fast vechicle service. Would highly recommend this dealer ship for purchasing and service of a vehicle. Very pleased with the service.

Caseym5577

Jun 2, 2015

Dropped off my vehicle for it's first service since being bought they took care of me and had it ready when I came back to pick it up.

sexyat0801

Jun 2, 2015

Ev...eryone inspection has been great to me ever since I bought my 2009 kia Spectra there.I go for my 6 Mo.safety inspection there all the time , everyone is always so nice to me in the service dept.there.This time was to get the oil changed

Customer233

Jun 1, 2015

Good job.i went in for routine service and everything. Went well. It is easy to use them for my service needs because the are so close toy location

E. Gale Johnson

Jun 1, 2015

My husband and I went to Rusty Wallace Kia in Morristown on Monday, May 25. We were amazed at the professsional manner we were treated to. It was so exciting to get this new car and to feel like we made the decision to purchase it without being pressured. Danny was great about showing us how all of the new features work. Thank you for a great experience. Gale And James R. Johnson

Jackson

Jun 1, 2015

I would highly recommend Rusty Wallace Dealership of Morristown to my friendsand family. The staff, as well as Trey my salesman was courteous, polite, and knowledgeable.Trey was very helpful in making the experience of buying my new Kia Sorento a much welcomeddecision in the type of car I would purchase.

LovemyKia

Jun 1, 2015

I recently realized that I needed to upgrade my vehicle but the dread of going through a car purchase almost made me nauseous. I put it off as long as I could and just decided one day to pull in and just look around. I drove home that day in a brand new 2016 Kia Sorento and I LOVE it!!! My sales guy Jerry was so great and made the whole experience so easy and pleasant! Top Notch!!

KIA - JUDY

May 31, 2015

From the moment of coming onto the dealership grounds, the courtesy, efficiency and attitude of everyone we encountered was exceptional. Especially, our car salesman, JC! In all my years of working as a business/office manager in three dealerships in Bangor, Maine and one in Florida, I was and am still very impressed. Wished my prior employer's would have run their dealerships with the same such care. I would personally still in the car business today and now wish to again be part of a successful team, I was so impressed! Thank you all, once again for allowing my husband and myself to be now driving a unique and cute "what I call my black and red special edition" Kia -Soul, which I am falling in love with! Take care.....Judy B. SpakeDandridge, Tn.

titan05

May 31, 2015

We have used Rusty Wallace Cadillac for the past 8 years. We have always been treated with great respect and have always found the quality of their service to be top notch. The employees have been polite, courteous and very knowledgeable. We call in advance for an appointment and have never had to wait past the set time. We will continue to use Rusty Wallace Cadillac for as long as we own this car.

Kaye

May 30, 2015

We bought a new GMC, my sales lady (Cheryl) was wonderful to work with, wasn't sure what I wanted I drove 3 different SUV before I decided. The rest of the staff was great so easy to work with.

Pat

May 29, 2015

This is the very best dealership we have ever worked with the best deals. The sales staff and dealership manager were great to work with as well as the financing department also we would like to especially thank NC Wolfe for all his hard work. Thank you all and we will definitely be back when we are ready yo purchase another vehicle.

RLLOYD

May 29, 2015

Fred Coyle found a 2013 Buick Lacross for me with very low mileage. The service department did a superb job in detailing the car. It was in absolutely perfect condition. I have just driven it 2000 miles since purchase and it still looks like new, and runs like a charm. Many thanks for quality service.Ray Lloyd

merzee

May 27, 2015

We have been a customer of Rusty Wallace for many years and have always been treated fairly and honestly. The staff is friendly and efficient and the complimentary coffee is always welcome!

Happy Customer

May 26, 2015

I have bought two cars from this team of great people and Artie has always told me the truth about my cars, everything he knew! Always great service with them and I will continue to always give them the credit they deserve.

LindaL03

May 26, 2015

Buying a new car as a single woman was not something I looked forward to. After many hours of online research I made my decision and came to this deAlership. I was met by Ron Cherry who quickly made me comfortable. I made his job easy because I knew what I wanted, but did look at several options. The actual buying experience went well and I felt I got a fair deal.

Nexusleiden

May 26, 2015

Buick Verano nickel brushed trim around gear shift and touch screen started an unusual cracking process ( cause yet to be determined). Called Sevice Department and found out replacement trim was under warrant. Once part arrived, scheduled same day appointment and less than two hours later; a stellar NEW trim piece was installed and ready at no charge. Courtesy, manners and impeccable attention to detail.

sunflower1

May 21, 2015

Great to work with . They helped find me a SUV that fit in my price range. Very great customer service and fast to work with.. I look forward to working with them again

fitnessguru

May 20, 2015

Bought a jeep that was a trade in.....so far so good. I am a newly wed and in graduate school so budget and financing was a concern, however, the salesman made certain I was comfortable with the payment.

TDHjertquist

May 17, 2015

My wife and I bought our second Kia from Rusty Wallace. The first one was from the Knoxville dealership and the latest from Rusty Wallace in Morristown. They all were great people to work with through the process. The Morristown sales group were excellent with my wife since this would be her car. We are very pleased with the car.

caddy driver

May 16, 2015

Friendly personal,answering questions and taking care of all needs.Service dept.always works with me on my schedule.Work is finished on time and always professional.

jonathanbunch1989

May 16, 2015

Went in to get new tires put on the order came back on the same day, great service and great staff i will continue going back to kia for all my service needs

jsratliff

May 16, 2015

Very satisfied with this dealership. They go above and beyond to keep me as a customer.

Kathy

May 16, 2015

I Alwats get excellent customer service at Rusty Wallace. They are very friendly and always answer my questions and work with me on my schedule.

sandi821

May 16, 2015

Service department personnel are A-1 in my book. Our Terrain was recalled and the service was done promptly. While the Terrain was being serviced we decided to look at a GMC Canyon. Ian Miller, sales department went far and beyond to help. My wife has MS and instead of us walking to look at a truck to see if she could get in the truck the salesman brought 3 trucks to us. Unfortunately GMC Canyons are too high and the distance from the frame to the seat too wide for her to sit down and get in the truck.

kodigriffin

May 15, 2015

Love my new 2015 terrian! Thank you Danny Cody for making my buying experience a pleasant one! Everyone involved in the process was very kind and I will highly recommend this dealership to anyone!

Fuzzy520

May 12, 2015

Did a great job fixing my car. They were friendly and very respectful they seemed very in tune with the service department and it was clean

fdbrowning1

May 11, 2015

They reminded us of our appotintment, staff was very friendly and helpful. The want time was not long have dealt with Rusty Wallace before like the staff this makes third Kia for our family

berryhill13

May 6, 2015

I thought I had an oil leak so the team in the service dapartment waited on me to get there and they were super nice and I had to get a rental car so they took care of getting me to enterprise. I ended up having a blower turbo line. All of the team at rusty Wallace are courteous and professional.

GSOL

May 6, 2015

We have purchased two vehicles from Rusty Wallace in the last 2 years and have interacted with parts and service at least 4 times. I will just say our experience with every department has been no less than exceptional. We unquestionably recommend Rusty Wallace to family and friends, and are quite happy to be part of the Rusty Wallace Cadillac GMC KIA family.

Cindy540

May 5, 2015

The Kia Soul is my second car from Rusty Wallace Cadillac GMC Kia . I have had great service from the start. They never pressured me in to purchasing anything. They have the best Service Dept. around and Of course the best salesperson Tommy Lane. If you need a friendly person to help you, go by and talk with Tommy. I will trade with them again.

kathrynmcgaha

May 5, 2015

We took our 2014 Kia Optima in for an oil change and tire rotation, standard stuff, but while we were there the service manager informed us that there was a recall on the steering for our vehicle and took care of it right on the spot. We had not even received any notification from Kia, but the service department took care of everything. The service department is great to work with and the waiting area is very nice. Had some great popcorn while we waited.I have been asked by several people about my Kia and where I bought it - always tell them for the best deal for the purchase is Rusty Wallace and what is even better is the service department. The absolute best thing is the people that work there.

SgtTony

May 5, 2015

I enjoy dealing with people who are proficient at their jobs and in the Rusty Wallace KIA Service center it is always a joy to drop by for a visit. When you walk into the service door where the service writers work, the place is spotless. They are professional and know their jobs and Tammy, especially, has taken care of me for many years now.The inside of the shop bay is clean, organized and every time I have spoken to a mechanic they are polite and helpful. The repairs and service are done right the first and only time. Even the most painful part of the visit, writing the check, is made more tolerable for me by the staff. The prices are fair and reasonable and any additional work that needs to be done, I see the part and the technician explains what it does. In short, when you drive away you will feel much better that you got great service at a fair price.

tiana baxley

May 5, 2015

As a first time Kia owner we did not know what to expect with the service dept. and were very pleasantly surprised. We purchased the vehicle used and were skeptical as to what the service department would find and want to fix as with other dealerships we have dealt with. However, only a couple of minor issues were discovered and quickly taken care of. I really liked the waiting area, comfortable seats, real tv, and fresh coffee. We highly recommend Rusty Wallace Cadillac GMC Kia and will be back!

Broddy88

Apr 30, 2015

I had the best car buying experience ever! I didn't feel pressured into anything like most car dealerships tend to make you feel. I got an awesome deal on a 2015 KIA Optima Hybrid, and I love it. The staff were super friendly and left me more than satisfied with my overall experience! I came from Knoxville which is almost fifty miles from me just to get a great sale they had going! I recommend this dealership to anyone looking for a great deal! They will work with you!

swurvinirvin7

Apr 29, 2015

I own two Kia's purchased from this dealership. They have always been great to us in the service department, and the sales professionals did a wonderful job as well.

muddmann55

Apr 28, 2015

Everyone was so friendly, professional and most of all skilled at their job. I was kept informed every step of the way. I waited for the repair and they expedited the process so I could drive my truck home. This is the only dealer I will use for service from now on!!!!

Sherry123

Apr 28, 2015

Rusty Wallace in Morristown always treats me right. I am treated with respect and they always do a great job on servicing my car. Just purchased a 2015 Kia Soul, and the service Dept. is one of the best i can ever remember going to. Thanks for an excellent job both in sales and customer service.

squeaky89

Apr 28, 2015

This is where I bought my Kia Soul & where I still go for all work I need done on my car. The staff is always friendly & efficient. Always a great experience

Velma wills

Apr 20, 2015

I wouldn't think about taking my vehicle anywhere but Rusty Wallace in Morristown to be serviced!The kind and profession folks like Mat, Tommy and Terry that knows their customers by name will certainly make sure everything is done right! I feel Rusty Wallace in Morristown only employee the very best people to do the job as well.Velma Wills, Bybee, TN

lisajo1970

Apr 18, 2015

Their service dept is professional. They have you in and out. I asked for a body shop quote took care of that for me. I'm always able to schedule my service apt after work. My cars only get serviced here. I recommended them to my mom and she takes her car there.

DeniseW

Apr 17, 2015

Rusty Wallace made my entire experience so easy. I made my appointment, service was ready and waiting for my vehicle. I was in the waiting room when the service adviser came out and informed me of a recent recall. I said that would be fine and asked if I could be taken to the mall while waiting. Everything was smooth sailing. Delightful. I am on my third lease from them and highly recommend them.

ken1968

Apr 14, 2015

Have always gotten great service. Techs are knowledgeable and service rep has always kept me informed as work progresses. Before owning the Sorento, I had a Sportage, so I have been here several times since 2008. Same great service on the Sportage as well.

jeff

Apr 12, 2015

Called one day got me in the next for service. Took me right in on time and had me taken care of and on my way! Everone was very courteous and professional .

momto4

Apr 9, 2015

The service employees were very pleasant and friendly, and my wait time was not long at all! I will continue to use Rusty Wallace for all my service needs!

alliherzog

Apr 4, 2015

The service department and workers have been extremely helpful making sure im satisfied before I leave with my car. It's nice to have people help you who actually care!

drew6487

Apr 2, 2015

Having a problem with my truck and the service guys are try to help resolve the issue and not try to fill me full of bs like most shops do. Very nice and professional employees.

nicoleboyette

Mar 28, 2015

Service and employees were great. The shuttle driver was very profeasional and curtious as well. I never have my car serviced anywhere else. And I'd definitely buy from them again.

Dolly n Freddy

Mar 27, 2015

When we were looking for a car none of the other dealerships would even try to help us. We decided to stop in and look around here. Glad we did. My husband came home with a new car and 1 month later they called me with a new car. mine was picked out and approved before i knew about it. Love our cars. Thanks Kevin and Cory!!!!!!!!!!!!!!!!

melissa

Mar 26, 2015

The service was good and the people are friendly. It didn't take long to have the oil changed and I was on my way. I would recommend them to anyone.

jonathanbunch1989

Mar 24, 2015

I always bring my car here to get service, not only are they friendly but the service i done in a timel matter, and it done right the first time, i will continue to bring my car here over the years, and look forward to going there each time

Volunteer

Mar 24, 2015

Always fantastic and ready to help the customer in any way possible!!! They go the extra mile to retain a loyal customer base due to a tight market and limited location.

Ricebradel

Mar 20, 2015

Everyone is always nice and clean. Service is always done in a timely manner. Appointments are easy to schedule. They always do a complementary vehicle inspection wich is nice.

dawnlewissmith

Mar 16, 2015

Bonnie is wonderful i had a not great experience with the sales crew when I bought my soul but Bonnie has always got me in and out she recommended that I talk to Ellen who is very nice as well i only wish I had her the first time

lisajo1970

Mar 16, 2015

Had my Kia Sorento serviced they are always friendly and get the job done. Never have to wait too long and they always go over the details. I always have my car serviced here.

FMC

Mar 13, 2015

I bought my Kia Optima from Rusty Wallace in Morristown, TN two years ago. It is my first brand new car and I must say it was an excellent experience. The entire staff has always been very polite and courteous. They actually care about how they treat a customer. I have never had a problem scheduling an appointment and the service is outstanding.

USMC

Mar 13, 2015

Entire staff is always very pleasant, informative, efficient, and professional.I never have a problem scheduling and/or, if necessary, rescheduling an appointment that is most convenient for me.Service is always performed timely and all work is explained to me clearly.

WRoach

Mar 13, 2015

Took my Kia in to be serviced and was very satisfied with the service and everyone there was very friendly. I will take my Kia there for all service work.

CaseyCummings

Mar 9, 2015

I had two recalls on my Kia Sorento. I dropped my car off and was called when it was ready. The employees were extremely nice and my car was fixed quickly with no conflicts. I always enjoy dealing with the people at Kia.

Lexi

Mar 9, 2015

I would NEVER recommend this dealership to anyone. I have been lied to and have had VERY POOR service. They promise to give me call backs when I call concerning my car and they have failed each time to do so. I purchased a 2015 Kia Optima on August 23, 2014 and two months after having this car, my motor blew up. Yes, they fixed my car, but when I called to check on my car, they had told me they put a BRAND NEW motor in my car. Little did I know that this motor was not BRAND NEW, it had just been rebuilt. That then puts me driving a used car, but still paying for a 2015, new car. My car has already been towed twice. Once because my motor blew up and another (recent) time because my lights on my dash came on. I could go on and on about how terrible my experience has been and I can truly say that Rusty Wallace Cadillac GMC Kia has not met my satisfaction yet. Again, I would not recommend a Kia brand vehicle to anyone, nor would I recommend this particular dealership.

Rusty Wallace Kia

Mar 9, 2015

I always receive excellent service at Rusty Wallace Kia in Morristown. Work on vehicle is always done correctly. Employees are alway very friendly. Always get apt quick.

JReid

Mar 4, 2015

Bought tires, oil change, and recall on my Cadillac. Service personnel were very pleasant to work with and work was done in a very minimal amount of time. Price was very competitive. I was certainly pleased.

klh

Mar 3, 2015

Have purchased all of my vehicles from this dealership since 1999 and have had them serviced there, very satisfied with sales and service. No problems and very friendly

Melanie

Mar 3, 2015

I always receive excellent service at Rusty Wallace! I'm always offered a shuttle to and from work. The service attendants are always friendly and take the time to explain what is being done and to answer any questions I have. We've bought two vehicles here in the short time we've lived in Morristown. I think we've found our dealer home!

B. Ritchie

Mar 1, 2015

Bought a used vehicle. Very good experience. Salesperson was great, and service has also been great. Great dealership with a very enthusiastic and helpful staff.

muddmann55

Feb 27, 2015

Friendly and helpful folks. First visit after moving to the area. Looking forward to this new relationship. Have a warranty issue scheduled for the near future as well as a oil change. I anticipate the same GREAT service.

jessicalgrooms

Feb 16, 2015

Fast service and really great staff always quick and friendly staff. Wouldn't take my car anywhere else. I also received a free car wash.

trenthamtt

Feb 13, 2015

I purchased my Cadillac in December and have been completely satisfied with the sales dept, service dept, and management. Everyone is very professional, and knowledgeable on the vehicles. Details and the service department are very important to me when purchasing a vehicle. A car is only as good as the service department. I am completely satisfied with this dealership. Keep up the good work!

Randy

Feb 12, 2015

The service Dept at Rusty Wallace is the best. They treat you nice and are always fair and honest.I will be happy to go back every time I need service.

rstanton71

Feb 12, 2015

I bought my car at this location and always take it back there for my services. They are always very nice and efficient. When I leave there I feel as though I have nothing to worry about because the job was done right.

Judy Maulding

Feb 9, 2015

Recall for seat belt retention & to change to lower burning spark plugs, everything done according to the manufacturer recall notice. Everything done on time & there was no charge to us.

kenaijohn

Jan 30, 2015

I have been experiencing an intermittent problem with my KIA Spectra. R/W Service has been attempying to find it, but the car is not cooperating. Running perfect when at the dealership. However, they continue at NO charge and will catch it some day! VERY professional and friendly personel... Good coffee, too.

Brownvol

Jan 27, 2015

The service was great and the customer reps were friendly. I take my car there every time I need an oil change. They are very fair on price.

Adkwilliams

Jan 15, 2015

The service was excellent! Had a recall and it was taken care of immediately....in and out with no hassles! Very pleased with the service.

RJH

Jan 14, 2015

I took our Kia in for a routine oil change. The techs I came in contact with were friendly and very professional. My wait time was short and the waiting area was great. The free coffee was a nice touch.

scoffey76

Jan 14, 2015

Every time I visit here I am always treated with respect and great people. I have no complaints!! I will always go to Rusty Wallace Cadillac GMC Kia for all future purchases.

BrookeSookRN

Jan 9, 2015

I ordered a an automatic start for my Kia Sorrento on 12/31/14. I went in to have my regular oil change on 1/07. While signing in I asked about the status of delivery for the start. I was told they would check on it. While sitting in the waiting area I was informed that it had just arrived on the truck and that they would be glad to put it on that day. By 4:30 that evening I had my keys back in my hand, and I am loving my starter! I have always received top notch service from Rusty Wallace Kia from the day I bought my car, to every oil change, and the body department after I was rear ended. I have suggested this dealership to many people and will continue to do so!

lthompson

Jan 5, 2015

I have used several different places in Morristown for vehicle repair and maintenance and Rusty Wallace of Morristown has been the most reliable and timely dealership in town. I commute from out of town and in the opposite direction I drive for work every day for any service I need done because I trust this staff to assist me with any questions or concerns I have and always has my car ready when I arrive for pick up. All staff I have spoken with either in the store or on the phone have been very friendly and knowledgeable, always solving my problem or finding someone who can. Great experience all around!

Daronda

Dec 31, 2014

Great service and I will consider this dealership for making my next trade based upon its service and location to my home, very convenient. D. Patterson

mwakin

Dec 27, 2014

I did not buy my KIA here but, I have been treated as if I had bought 5 cars here You stop in and talk with the folks here = EXCELLENT.

G. Dahnke

Dec 26, 2014

My 2007 Saturn Vue had developed some kind of clunky, strange noise that seemed to be coming from the right rear of the car. I called Rusty Wallace and was able to get my car into the service department that same day. Later that day the service department had analyzed the problem and I was pleasantly surprised to find out that the repair would NOT cost me a fortune. The repair was done in a timely manner, and I was able to pick up my car at a time convenient to me, since I could pick it up until 7:30 PM. I appreciated that!

lorraine

Dec 26, 2014

always very good service , if the need for recall or other services there is always accommodate you on your time and let you know when your car is ready

Tammy

Dec 23, 2014

I have purchased 2 Kia Optima's from Rusty Wallace Kia in Morristown. This isn't my first visit or oil change with them. I am always greeted with a smile and everyone is always so pleasant and friendly. I am very well satisfied with the service that I receive.

Sharon

Dec 18, 2014

We took our Terrain to Rusty Wallace in Morristown for grease, oil, 27 point inspection and tire rotation. We had coffee while we waited watching television. They were finished in no time at all. All employees were friendly and efficient.

fdbrowning1

Dec 13, 2014

I had my first oil change for my new Kia Sportage I called for a appointment I was taking inside in about 5 minutes and was out in a very reasonable time. I was well satisfied all staff will speak when you are in the waiting room and very freiendly.

linda parks

Dec 8, 2014

Bought a new KIA Forte. Went for 1st check up. Service dept is great to work with. Everyone there has made everything a pleasure. I wouldn't trade at any other dealership in the future.They are top notch.

Ron Petro

Dec 8, 2014

Awesome dealership across the board. I purchased my GMC Sierra through Rusty Wallace and took it in for it's first service with their service department. I have been thrilled every step of the way. The folks in the service department are excellent, the prices are better than you get anywhere I've been, and they get you in and out very quickly.

natashablueyes21

Dec 7, 2014

Rusty wallace kia of morristown has great personnel who always go out of their way to help you. I have bought two vechicals from rusty wallace and will purchase my 3rd in the future.

tbeffrey

Nov 26, 2014

We have had our Kia serviced it has been a wonderful and friendly experience. I would recommend them to anyone. It was very easy to make the appointment. Once we arrived our car was taken in quickly and finished quickly. They have a very comfortable lounge with a TV and drinks available while

2swats

Nov 24, 2014

We have had our Kia serviced here since we have owned it and it has been a wonderful and friendly experience. I would recommend them to anyone. Very friendly.treated us with kindness. A+++++ Kevin

rstanton71

Nov 21, 2014

We have had our Kia serviced here twice and both times it has been a wonderful and friendly experience. I would recommend them to anyone. It was very easy to make the appointment. Once we arrived our car was taken in quickly and finished quickly. They have a very comfortable lounge with a TV and drinks available while you wait.

joemy

Nov 20, 2014

Absolute great, professional, friendly service. They answered all my questions to my satisfaction and I would recommend them. Also, I greatly appreciate the no pressure attitude.

mimisandra

Nov 18, 2014

The service, friendliness, and efficiency was superb! I would highly recommend this dealership to anyone in the Morristown area. I will continue to give them my business for sure.

rollin05

Nov 17, 2014

I use to have a 2008 Kia Rio that I bought in Texas and after moving here I found this dealer. Very good people here.

Duramaster

Nov 7, 2014

Took my 02 duramax with failing injectors to get return rate tests done to see which ones I need to replace. Three weeks later and one phone call from dealer (phone call stating they did a balance rate as well as return rate test and all was good) I decided to show up and find out what's going on. Get there and see my truck parked out in the parking lot. Obviously furious at this point I find the manager and he got the tech, service director, and advisor together to find out what's going on. Come to find out the only thing done was a balance rate test (which wasn't even done properly) and they replaced a glow plug that they broke and two thermostats. No return rate tests or anything!! I took the truck and noticed it was now knocking and billowing white smoke out the exhaust (even under way and not just hazing at idle like when I took it there). I decided to just replace all 8 injectors and come to find out when I remove the return lines they are full of GASOLINE!! The manager had mentioned he had driven it quite a ways to try and "diagnose" the obvious problem and either him or some other genius there put gas in my diesel truck. There was no reason for them to drive it to begin with. When I took it in I already knew it was injectors and just wanted tests to see which ones. The three weeks this truck was out of commission just sitting there cost me about $4,000 and 4 of my hard earned customers. If they didn't have the time to get to it a simple phone call would have been great and I could have come got it and took care of it another way. Also they broke the drivers side mirror and threw the pieces on the floorboard. Then add them putting gas in a diesel and returning it to me....never again will I or anyone I know deal with this dealership.

autumn.a.freeman

Nov 5, 2014

They are they only people/place I will take my car for a service! The employees are great and always willing to help. They take excellent care of my car and make sure I'm completely satisfied with everything before I leave!! I recommend them to everyone!!!!

shalain8

Nov 4, 2014

During every single visit to Rusty Wallace Cadillac GMC Kia in Morristown, Tennessee, my family and I are treated with superb customer service! EVERYONE is nice and accommodating. We have purchased three vehicles from Tommy, received excellent service and maintenance from Tammy and Duane (new service associates, too), and friendly service from Melissa for over five years now. We will never purchase or service a vehicle anywhere else and highly recommend this dealership! WE LOVE RUSTY WALLACE CADILLAC GMC KIA!!!!

Natmar

Oct 31, 2014

From the time we entered the service department until we left with our tasks completed, the utmost kindness and professionalism was given to us. Thanks for our wonderful experience.

Carrollcarrie

Oct 28, 2014

Been dealing with this location since it was Price Motors in the 1970s they have always had good friendly people to deal with so I am never surprised.

Jason Holt

Oct 28, 2014

Had a great experience there. Would recommend this dealer to anyone. Great people and great service. Been there for many years and am never disappointed

PJKeller

Oct 28, 2014

We have had several opportunities to do business with this dealership. Each time we have had a great experience. I would highly recommend this company for all your transportation needs.

sharonlindsey1

Oct 27, 2014

Rusty Wallace Kia always has excellent service. I appreciate honest and dependable people working on my vehicle. I wouldn't take my car anywhere else for service.

Smile33tn

Oct 27, 2014

Great super nice people in the service department! Scheduled the work. Did the work on time. Comfortable waiting area with refreshments. Offered a ride in case I needed to run an errand.

amprice614

Oct 26, 2014

I really like the service department at Rusty Wallace Kia. Everyone is so friendly and very helpful! I am always very pleased with the service I receive at this location. I definitely recommend this place to anyone.

Teresa Franklin

Oct 25, 2014

Everyone at Rusty Wallace Cadillac is extremely friendly and helpful. Service is always excellent, and wait times are minimal. I would definitely recommend Rusty Wallace Cadillac for car purchases and service. I am thrilled with my new Cadillac CTS and the service I have received at Rusty Wallace.

Andrew Harris

Oct 17, 2014

Very good service and very friendly staff. Did not have to wait too long. Estimate for body damage was completed very quickly. Have also bought 2 used vehicles from Rusty Wallace Kia.

laura.norwood.9

Oct 16, 2014

They are local and experienced techs that get you in and out fast, and you can trust what they say is the problem. I have never been misled.

Lisa Weems

Oct 14, 2014

I was very pleased with the lady at the service counter and the time it took to get me in and out. The waiting area could use drinks for children while they wait too besides just coffee and water

jill615

Oct 4, 2014

I always have friendly service at every visit. I never have to wait long and the customer waiting room is very nice. I would recommend this dealership to anyone.

ellisonw

Oct 3, 2014

I was looking at new cars/trucks. A sales person was there rite away to ask me if I needed assistant he was very nice

KayMone07

Oct 3, 2014

The 1st time I called they were very friendly. They did exactly what they said they was going to do. Came in for my appointment found out it was going to take 3 hrs to finish, they allowed me to go home even offered to drive me there and said they would call as soon as it was finished. I didn't feel overwhelmed at anytime it was like breeze!

feenyfamly

Oct 1, 2014

Just moved to area from Florida. This is the first time I had gone to this dealership to have my 7500 mile checkup done. Very friendly people and very fast as far as servicing my car. I will return again to have future service work done because of the closeness of the dealership to my home. DRFPine

jabmick

Oct 1, 2014

Excellent job, turn-around time, and service on body repairs on my car after a car accident. Melissa and Luke were very helpful and great to work with.

khepler8ts

Sep 30, 2014

We recently purchased our new Kia Optima at this dealership and were very pleased with our overall experience. Our salesman was very easy to work with as well as the person in the financial department. We would highly recommend this dealership for a very comfortable sales experience

pkincer

Sep 30, 2014

My car had to be tow in. It took a bit longer then I hoped for but the service department went out of there way to by staying over time so I could come by and pick my.

lcollingsworth

Sep 29, 2014

the service dept was helpful in investigating or trouble shooting the problem. they even had a loaner car for me until the problem resolved. the only problem was that we had to call to see what was going.

larry goodwin

Sep 27, 2014

Have bought 3 KIA's from this dealership and without fail the experience has been outstanding both during the sale and the following interaction for service and a few issues. Would recommend this dealership to friends and family for their auto needs.

Liz Hyde

Sep 27, 2014

Everyone was friendly, efficient and courteous, as always. I travel a lot and I feel safe when I have them check my car before I go on a trip as I travel alone mostly. I always can rely on their honesty and expertise to take care of any problems BEFORE they happen. I certainly would recommend them to anyone. I love my KIA!

G. Dahnke

Sep 25, 2014

My check engine light was diagnosed and the problem fixed. Also had an oil change and tires rotated. They called me with the estimate as promised and had my car ready to go when I picked it up. Their prices are fair and service is dependable!

jhatche3

Sep 24, 2014

Just in for a service appointment and the employees were friendly and professional. Service was done promptly and at a reasonable price. Would recommend them to anyone.

dbj865

Sep 23, 2014

These guys are great at making appointments, and getting you in and out in a timely manner. Would definitely recommend them to anyone out there.

rangel47

Sep 23, 2014

All of the employees were friendly and professional. The recall work was done quickly. I would take my Pontiac G6 back if work was needed on it.

smoore0427

Sep 23, 2014

I was very pleased with my service. I had a few questions about some things I couldn't get to work on my vehicle and a tech came out and took the time to look at it with me and explain it all to me. Also, I had received a coupon in the mail for so much off a service, which made it cheaper than I expected, that in itself made it a WONDERFUL experience :)

Judy Maulding

Sep 22, 2014

We are ALWAYS happy with our treatment at this dealership. We have bought 4 vehicles from them, what does that tell you? We will ALWAYS be GOOD customers!

krstrange

Sep 22, 2014

I have always been happy with the service and treatment at this dealership. I am very pleased with the service I received just recently with the oil change. They made my appointment convenient & took care of everything in a very timely manner. Anthony Wolfe answered questions I had regarding the plugs in the doorhandles that have come out. He asked me to check back with him towards the end of the week because he was supposed to receive some info. about the plugs. It is also very nice that this dealership is located close for me to travel for all service needs. Thanks!K. Strange

Lloyd Seaton

Sep 22, 2014

I recently had my oil changed and tires rotated at Rusty Wallace Cadillac GMC Kia in Morristown, TN. All work was done in a very timely manner and was performed to my satisfaction. I would highly recommend Rusty Wallace Cadillac GMC Kia to anyone looking for a new or used vehicle.

Amanda Walker

Sep 18, 2014

I am very pleased with the service I received. They made my appointment convenient & took care of everything in a very timely manner. Wonderful people to work with.

ericbgreer12

Sep 17, 2014

My wife and I purchased our Cadillacs at Rusty Wallace. The service department has always went above and beyond to make us feel valued. The quality and speed of their work is second to none. I highly recommend them.

v.collett

Sep 17, 2014

I was very happy with the service visit at Rusty Wallace. The staff were courteous and knowledgable I will return to Rusty Wallace for my future service needs.

kathyadkins

Sep 13, 2014

Staff very friendly. My appt was at 400pm .I didn't have to wait they took my vehicle in I was out in 45 min very impressive.thank you Rusty wallace kia.

alvin.hill.18

Sep 2, 2014

I walked in not knowing what i really wanted and left with a brand new Optima! I was very new at the whole "buying a new car" thing and I had been screwed over in the past by many dealers from other dealerships and was so tired of being taken advantage of, but Danny treated me like his own son and laid everything out on the table for me, he even went as far as helping me look for a new insurance company which ultimately help lower my insurance payment. The staff were so helpful and so willing to do everything thing they could to find me the best deal to get me on the right track and into a new car. I can't thank Danny and the KIA family enough for the hard work they done for me

wally.manspeaker

Aug 24, 2014

I have been looking at the Kia Optima models, and found one I really liked.. I was satisfied with my deal and made the purchase.. About two weeks later, my wife liked the new Kia Sedona, and she ended up trading her car for a new kia also..

donlmartin

Aug 14, 2014

Excellent service very friendly prices are very competive and they ask what repairs the customer wants done after they inspect the vehicle. i would reccomend this dealer to anyone.Donald Martin

AndreRoberts

Jul 30, 2014

Not your typical car dealership. Everyone I have ever come in contact with has been very pleasant and friendly. No 'vultures' wanting business. The service on my car always gets done quickly, done right the first time, with great prices. I would certainly recommend shopping/servicing here.

ebarnes87

Jul 27, 2014

We LOVE our Kia Optima we purchased in May 2014 from Rusty Wallace Kia in Morristown. Harvey was an awesome salesman who got the job done quickly, efficiently, and we left knowing we got a great deal and that we had gotten exactly what we wanted for our trade. We recently visited the service department last week for our first service appointment on our new Kia and were amazed with how quickly we were in and out. The lounge is awesome with comfortable seating, clean restrooms, free coffee, TV, and magazines. Everyone is so friendly and we feel right at home when we're there. The service department explained everything they had done when they were finished, provided us with paperwork we could keep so that we had record of our service, and the price was exactly what they had told us to expect. 5 stars aren't even enough to give this dealership!

Teresa Parks

Jul 27, 2014

I just recently purchased my 2nd KIA Sorento from Rusty Wallace Cadillac GMC KIA in Morristown . I absolutely love the Sorento. I love the gas mileage and the comfortable ride. Danny Cody and Mr. Norton both worked with my husband and myself to give us the best deal possible and they did not disappoint. I always had my other Sorento serviced at the Dealership and the staff has always been very courteous and I look forward to the same exceptional service with my new Sorento. The waiting area is very comfortable or you can browse the lot while you wait on your vehicle to be serviced. I highly recommend Rusty Wallace Cadillace GMC KIA in Morristown to anyone who is looking to purchase a great vehicle and wants a no pressure/hassle buying experience. You will always be treated with kindness even after the sale. Thank you again Danny Cody and Rusty Wallace Staff.

tnshatzie

Jul 26, 2014

Rusty Wallace had to find the color that I wanted, and they delivered exactly what I wanted , all my concerns were handled in a very polite and respectful manner,I have always traded Vehicles here and was not disappointed with the friendliness and help of the staff. I love my new Kia Sedona.Thank you to all the people that helped make this a good experience.

kidi

Jul 22, 2014

I would recommend Rusty Wallace Cadillac GMC Kia in Morristown ,Tenn. I purchased a new 2009 Kia Optima I have always been treated with respect , anytime I had a question or concerns there was always someone to answer my question all the staff are wonderful and friendly and helpful when I take my Kia in for service I am always meet with smiling faces and kind words. All I know to say is Love Rusty Wallace Cadillac GMC Kia would recommend this dealership to anyone who's interesting in purchasing a new or used vehicle. kudos to the employees .. ,

Charles Gunter

Jul 16, 2014

When in to just look around but found the sales service to be more than helpful to make my experience a pleasant one after all the help they they offered me and my family on the purchase of my new vehicle I will in the very near future buy from them once agin I have to say this the service department you just can't find a better team treated every time with courtesy and professionalism they even found things I had no idea about and offered to fix it now tell me this how many dealers have that kind of integrity and professionalism not many thx Rusty Wallace Cadillac GMC Kia

Jane_M

Jul 15, 2014

I knew exactly which van I wanted. The people at Rusty Wallace went outof their way to find my van in Georgia and brought it to their dealership for me.It is just beautiful and has all the options that I wanted. I never knew you couldask for what you want and they will find it for you. Everyone was so helpful andfriendly and made buying a car a lot less stressful. I am so happy with my vanand they gave me a great deal! I would definitely recommend Rusty WallaceKia to anyone.

larry130

Jul 11, 2014

I bought a 2004 ford f-250.1. They lied said it was a one owner, it wasn't2. They do not inspect trade in's, clock spring in steering wheel is shot, which cause the horn and cruise control not to work..I should have check that as well...So make sure you inspect every inch of it cause they don't, I found out by checking the codes,,,,They could have done the same.3. Waited 3 weeks on a title that wasn't in my name, now I'm off to DMV my guess they didn't have the title..I would never buy another vehicle from this dealer, very big mistake on my part... After talking with the dealership, nothing was resolved..Again I stand by what I say...

mikecarter26782

Jul 9, 2014

let me start by saying I have had my cars serviced here for a few years. the service has always been good. so at the first of the year we bought a 2013 kia Sorrento that we where happy with. so considering I have had such good experience so far went back to buy a second car. I have never been so upset in my life. work on a deal for a few days didn't think I could get what I wanted. so I call them to tell them that I was not going to buy. so they said they would give it to me at the price I wanted. so I went by they had one but it was the wrong color. I said if I was going to go in debt I had to get what I wanted. they found one I was so happy thought I was getting the car of my dreams. They said it would be a few days until they could get it in. they said I could drive the other one until they got it in . Ok great I said so we went to the back switched all my stuff out of my car. went to finance office found out it was a leases which I did not want thought I was buying the car . so terry the finance person went to get manger. so he came in got in my face and said I was wasting his time and I new what I was doing I said no I did not know it was a leases. he made some comments I said I was done walked out. he told my sales person to go get my car. so I walked outside he followed me kept making comments. I went to where the cars where parked to switch my stuff back. at this time I was late for work . I told the guy he needed to back up and let me get my stuff and leave I don't no what he was thinking. I don't no if I ever been so embarrassed in my life.so then I guess he realizes how far it has went. he did apologized to me told me take the car go to work come back on Monday to get everything lined out which I did. went back on Monday got my car and left. his name was Dennis I think he was the gm. I don't think I will ever go back. which is sad because they have a great service dept. I will tell every one I know my story because I don't want anyone to feel the way I did that day.one of the worst days I have had in a long time. I hope this helps someone in their decision in where to buy a car.

purvis82

Jul 7, 2014

Sales dept. was great, it was done quickly, no hassle. Got a very good vehicle at a great price. We are very happy with the car that we purchased.

heykoop1

Jun 30, 2014

During the purchase of our new 2015 Yukon ,SLT we had Johnny Hampton as our salesman. We have dealt with Rusty Wallace on and off for 25 years. Johnny took great care of us during our selection of our new car. We took a drive and when we returned to the dealership, we went over the entire car even signing up on ON STAR. The finance conference was quick and Johnny even helped us switch cars. Over all the experience was a pleasant one..

KristyWaller

Jun 26, 2014

Our past experiences with Rusty Wallace Kia have all been very positive. All the team members are knowledgeable, friendly, and very helpful. I would recommend Rusty Wallace Kia to others.

loriwidner

Jun 20, 2014

I had a scheduled oil change with tire rotation. Anthony came to the lobby to let me know of other maintenance that needed to be addressed and offered to shuttle my daughter and I to get lunch while we waited. Our service was excellent!

CherylRager

Jun 19, 2014

The people in the service center were very helpful and courteous. They went out of their way to get me in and out in a timely manner. Even took me to work and came back and got me to pick up my car when they were finished. Would definitely recommend this service center to others. I love my Kia Soul!

hancam31

Jun 18, 2014

This dealership has the top customer service I have ever seen. I will continue to use rusty wallace cadillac gmc and kia for many years

michellechale7

Jun 18, 2014

My family needed a better way of transportation. We were growing out of our current car. The sales rep. was so inviting and willing to work to help my family. He understood the situation of the space we needed and he also understood our financial situation. The quality of service we received is unheard of. Bobby and Steven both are perfect examples to all the other dealerships out there. The experience as a whole was alot less stressful as expected and we accomplished what we set out to do purchase a vehicle that meets my families needs. Everyone as a whole at the dealership that day was so friendly and willing to help in anyway possible. Thank you Rusty Wallace Cadillac GMC Kia

Jackiehsmith

Jun 17, 2014

We were so pleased with our 1st Sorento purchase in 2011 (sales & service) that we bought a used 2014 Sorento. Our son also purchased a vehicle this year. Love it!!!

sefg

Jun 12, 2014

BROUGHT MY SEDONNA IN FOR OIL CHANGE AND TIRE ROTATION. Service personal were very polite and courteous. Service was completed in a very timely manner. I was very pleased and satisfied with the service I was given ! I am pleased to recommend this dealer and it's service dept. to anyone. Thank you.

debship

Jun 5, 2014

THE MOST PROFESSIONAL,FRIENDLY ACCOMMADATING SALES AND SERVICE GROUP WE EVER DEALT WITH.HIGHLY RECOMEND THEM TO FAMILY AND RRIENDS.WE ARE VERY PLEASED WITH THE WHOLE RUSTY WALLACE KIA EXPERIENCE,AND WE ARE NOT EASILY IMPRESSED;BUT WE ARE!THANK YOU KELLI AND TEAM!!!

Treva Clouse

Jun 5, 2014

The service department team was great. The wait time was short. The service was excellent. I will only go to Kia of morristown to have my oil changed.

Amanda Walker

May 28, 2014

I recently purchased a 2013 Kia Optima and I'm very pleased with everyone I worked with and my new car! They made it a very stress free & great experience!

ChrisWorth

May 27, 2014

This had to be the first time that I have been to a car dealer and felt like I walked off the lot not getting ripped off and had a fair deal. The salesman was very helpful and knew what he could had. The next car that I get will be coming from there because of the great service and all the help that they gave me. I would tell anyone to go there. My grandparents have bought two cars from there and took me there to replace my car that I totaled a few months ago. The salesman work hard to get me the deal that I wanted on the car that I wanted and it is great to know that they care about the customer not the next sale to be made. Like I said when I go to replace the car that I got, I will going back there. Thank you guys for all the help.

scoffey76

May 27, 2014

I have been to this dealership twice, and will go again in future. Great service and selection. I will tell all my friends and family to go to Rusty Wallace for their car buying too.

JeffFoster

May 22, 2014

I was promptly received and directed to the sales staff. Sierra went out of her way to make sure that I and my family were welcome and comfortable. She did all she could to make us happy. She is a hard worker and an asset to the dealership. It was a pleasure doing business with her.

Holts

May 19, 2014

Very easy to work with and didn't have to wait a long period of time in waiting room. They were very professional has always have ever since wife and I purchased our soul. Jeff and Brenda Holt Talbott, TN

RWTUDOR

May 19, 2014

From the time I talked to Tommy on the phone until we visited the dealership, he was interested in helping me find the truck that I wanted,Once we got to the dealership, he had located several possible trucks for us to consider, We drove one of the trucks that they had in stock equipped like we were looking for, but it wasn't the color that we wanted. They were able to bring in the truck that we wanted from another dealership. When I came to pick up the truck it was even better than I had anticipated as far as color, interior & exterior and how it was equipped. We went by the dealership this past Saturday on the way to Greeneville, We were greeted by a salesman (Bobby) that we had not dealt with, He greeted us at the door and called us by name, I was impressed. My wife will be needing to replace her vehicle before too long and I will give them a call when we are at that point. We really enjoyed meeting and working with your finance manager, Terry. He was great.

chughes145

May 17, 2014

Wanted to check out the Kia Soul. Had a Toyota Venza. Lliked the Venza but needed a smaller car. Called the dealer (Fred Coyle) told him what I wanted to do and he offered to let me try a Soul out for a couple of days. I could not believe the car. It was fully equipped with things I had never even thought of. Fred gave me to Tommy Lane (sales person). He spent time with me as was very patient. No pressure. We looked for the right color and equipment and as if Tommy waved his magic wand just the color and equipment I wanted showed up on the lot while I was still looking. Trade in price was fair and discount on car was fair. We made our deal very quickly. I have traded with this dealer before when he was the Toyota dealer. Great dealership always do what they say they will do. Service is always excellent. Highly recommend this no hassle dealer.Chuck Hughes

bsowder

May 15, 2014

My recent experience with the folks at Rusty Wallace Kia in Morristown was great, the service personel was very professional and projected a great attitude, They were prompt and courteious. I would highly recommend your dealership to my friends.

AngieAngello

May 13, 2014

We had been considering buying a car for the past year. The plan was to buy a used car but after talking to someone at the dealership, we decided to make an appointment to take our old Nissan in and test drive an Optima and Soul. Bobby was our salesman and he was great. We had never planned on buying a new car, in fact I said I would never buy a new car. They changed our minds. We got a super, great deal that we couldn't pass up along with the awesome Kia warranty. We were there late due to our work schedules and they were so accommodating and patient. We left that night with a new Soul, which we love, at a reasonable price and payment. Due to the time, we had to reschedule the detailing, etc. and they were awesome about it all. They even picked the car up at my husband's place of work, did the detailing and delivered it back to him. Can't ask for anything better. I would recommend this dealership highly and Bobby as well. We're very happy with our Soul and the experience of buying our first ever brand new car - and we're in our 40's! Thanks to them it wasn't a horrible experience.

Dannyt1948

May 13, 2014

I called for a service appointment Mon morning & Matt was very accommodating.Matt scheduled a P.M. Service for that afternoon. I arrived at 2 as scheduled & Iwas out before 3. The service was prompt, through & reasonable. I'm satisfied &highly recommend this dealership.

patrickestep

May 10, 2014

This de alter ship always makes me feel welcomed. It is a nice building and well maintained. I purchased the car here. They let me take it over the weekend to decide if I wanted it. Since then we have done ALL maintenance on the scar her. That's nearly three years and in that time we have only had great experiences. They take good care of my car and even help recommend preventative maintenance. I'll get my next car here when I buy this fall.

jlcole14

May 9, 2014

Excellent service and wait time! Everyone was friendly and polite. They worked fast to get me the quality service I needed in the time I needed.

mikecarter26782

May 9, 2014

Got a coupon for 20 dollar oil change. Love a great deal. While getting my oil changed they found a recall on my car and ask if I had time to go ahead and fix it. Which I did only took a few minutes. Very happy coustemer.

grossgirl

May 8, 2014

I have been searching online for the Kia I was interested in. Rusty Wallace in Morristown had the exact model I was looking for. Harvey was very helpful to me and was able to point out all the features and how to use them. He introduced me to several team members who helped in all the areas of my purchase. I LOVE my new Soul and am very happy with my purchase.

CathyMaxey

May 5, 2014

The job was done in no time. Everyone was so kind. They Treated me like I was very important you don't find that much any more.

dfrazier423

May 1, 2014

Great dealership to work with. Great Service and Great Price on Kia Soul. Sales department was great to work with. Left with a great deal and full tank of gas. Thanks

emerrifield

May 1, 2014

My husband and I are on our second Kia Soul purchased from this dealership. There are no finer, kinder, or more helpful folks anywhere than those at this dealership. Everyone there goes above and beyond to provide exactly what you need on any given day. I would give them a ten star rating!

cdiveley

Apr 28, 2014

FAST, FRIENDLY SERVICE. THEY TOLD ME TO COME ON IN THE SAME DAY I CALLED...EXCELLENT :), WASN'T TRYING TO SELL ME ANYTHING, THEY JUST DID WHAT I ASKED AND I WAS ON MY WAY!

jsratliff

Apr 28, 2014

I was very pleased with the overall experience at Rusty Wallace Kia in Morristown. I would highly recommend this dealership. The staff were courteous and knowledgeable, and seemed to truly appreciate my business.

jtolman

Apr 28, 2014

This was the very best Dealer I have ever been too. I have purchased Cars at a lot of places but this was the best

paulailey

Apr 28, 2014

I called the day before I needed an oil change. The lady who answered the phone was very professional.The service manger was very helpful in setting up an appointment to fit my time. The job was done in a timely matter. I was happy with the price. I will take my car back there for any work that I need done.

jessicalgrooms

Apr 25, 2014

Great customer service. Everyone was very nice and very accommodating. Great people to work with. I bought a 2013 kia optima hybrid and could not be happier.

FelishaWells

Apr 24, 2014

Best overall experience I've ever had! Wonderful helping employees that assist you with all your needs! I'll definitely be going back for more service in the near future!!

lvllmel

Apr 22, 2014

I would recommand this place to anyone bc they treated me so good and was very friendly and helpful. Everyone was very helpful and made things so smooth.

Ada m Shults

Apr 21, 2014

This is a very friendly dealership.they went out of the way to make us comfortable and see that we got the deal we wanted

spencet

Apr 18, 2014

We recently bought a used Toyota Sienna from Rusty Wallace dealership in Morristown. It was a very pleasant experience. We found everyone there to be very helpful and friendly. We would certainly recommend them to our friends.

jmarshall7691

Apr 17, 2014

We had great service and everything at the dealership was pleasing to us.everyobe went out of their way to make us happy.We would recommend them to anyone!

Wolfe08

Apr 17, 2014

Excellent service as always! Our saleman Tommy was very helpful. I came to make a deal with a 3 yr old and everyone was very friendly and talked to us. This is my second purchase with rusty Wallace and I plan on continuing my business with them

Heather7800

Apr 8, 2014

I would like to thank them for their business. ..I would go back for my next car.......I give them a 10 stars......I love my new car. .

kent

Apr 4, 2014

Service department employee was very friendly give me a timeframe for service which was quicker than they said i would return to this dealership . The salesman I bought the car from the very professional and Met all my expectations

Bob Threatt

Apr 2, 2014

I am from SC and bought the 2014 Sierrain Dec. and got a great deal, so it was time for service and I took it to Rusty wallace gmc and got great service. Great place to do business with.Bob

Genekutz

Apr 2, 2014

Very friendly, sales staff very nice and knowledgable. Very easy to deal with and got a very good finance rate.Would do business with them in the future again. Gene Kutz

lilbit30

Apr 2, 2014

I had a good viset and will go back after I get my clames number I wish youall mad trucks not gmc or ford thankyou

gascot

Mar 28, 2014

My husband and I bought two GMC's in the last year and we love Rusty Wallace of Morristown, TN. Danny is an awesome salesman and i would recommend him to anyone.Happy Happy Happy!

jwharrell

Mar 27, 2014

I've been a customer at Rusty Wallace caddillac GMC Kia for over 20 years. Their sales and service staff have always been the best in the business. I'd recomend them anytime, anywhere to anyone.

bobbieschester

Mar 24, 2014

I recently purchased a 2014 KIA Sportage from Rusty Wallace in Morristown, TN and am super pleased w/my experience! Not to mention I LOVE my new Sportage! My sales person, Tommy Lane, was fabulous! He allowed me to browse the inventory w/o feeling pressured to buy something specific. He was also very knowledgeable about the different models I was interested in and when I narrowed my pick down to the Sportage, he was a wealth of information! Tommy went above and beyond to make sure I was happy w/my choice before we began the trade-in process, which was much easier than expected! Tommy worked hard to get me the best price for my trade and when final numbers were settled, I was processed and on my way quickly! Follow-up to insure my satisfaction w/my purchase has even been fantastic! Everyone I delt w/from Tommy, to the gentleman handling my financing, to the youg man detailing the vehicle, to the person making the follow-up call has been so friendly, accomodating and wonderful to work with! I purcased a vehicle in 2013 from another Morristown area dealer and I must say my experince at Rust Watllace Cadillac, GMC, KIA far exceeded my expectations! For superb customer service, a great deal, and a new vehicle you will absolutely love ... I hightly recommend a trip to Rusty Wallace in Morristown!

AdairaDamron25

Mar 21, 2014

They did a great job with working with me to get me into the Kia Soul I wanted!!I would recommend them to anyone.Thank you all

EddyPMiracle1

Mar 20, 2014

This dealership has always treated me extremely well. The service desk is run by Duane Gibbs. The service department is very personable. They make sure that you are taken care of fast and always keep you informed as to how your service is going. I just recently bought my 7th automobile from this dealership. I have used the same salesperson; Artis Heath; all this time. I don't worry about being gouged in price or service. Artis contacts me before the sale and after the sale to make sure everything is good. If not he will make it right. I "trust" him when buying an automobile and when trading one in. Because of the honesty and caring I give these two gentlemen all 5's.Eddy P. Miracle

fdbrowning1

Mar 20, 2014

I called in for appointment got an appointment in a timely manner, I was also taken in at my time and was serviced in a timely manner. Staff was very friendly in waiting room.

hancam31

Mar 20, 2014

I bought my first care from RUSTY WALLACE CADILLAC GMC KIA in Morristown and I could not have had a better experience. All of the employees were very professional and very nice. When I go back to this dealership I feel at home and welcome. They even remembered my name, I would recommend this dealership to anyone.

ELGulley

Mar 19, 2014

I was in and out pretty fast. Had a comfortable place to wait while being serviced. They also fixed a recall that I had forgotten about.

kpeavler

Mar 19, 2014

I thought this was a great dealership. Very helpful and knowledgeble salesman. A good experience. I would reccomend this dealership to a friend amd would go back myself.

TonyaBrewer

Mar 19, 2014

Service was great, everyone was very friendly and helpful. It was very convenient to schedule appointment when I needed it. Service was also very quick

tgwilliams

Mar 18, 2014

Customer service was great. The Staff were very friendly and helpful.I was only there for an oil change and didnt have to wait long at all. However, I observed other customers being attended to by staff who were informing the customer of the issues found with their vehicles,the cost and how long it would be before their vehicle was ready. They were really focused on customer service; thats why I will continue to be a customer.

sellis56

Mar 14, 2014

I had a great experience at Rusty Wallace! Everyone went out of their way to accommodate us. Harvey was very helpful. When our meeting went past lunch time we were loaned a car to get lunch and were even reimbursed for our meal. That is going above and beyond. We really appreciated it. They have called several times to make sure everything is going ok and if we need anything. I would I would recommend Rusty Wallace to my friends.

jasonluckes

Mar 13, 2014

I had a vehicle lay down on me earlier that day and decided i would go look at vehicles. I had been interested in a kia for a while and decided to go to my nearest dealership which is Rusty Wallace. I was greeted by a receptionist as soon as i opened and had a sales person with me in less than a minute. The sales team were knowledgeable and willing to work with me.( I am very picky and try to get the best deal i can). Within an 30 minutes i had a car picked out and we were hammering out the details. I am very happy with my new car and would recommend this dealership to anyone. Jason Luckes

nheiser

Mar 13, 2014

Duane was very courteous, efficient and professional. Keep up the good work! My wait time was reasonable and I would recommend Rusty Wallace Kia to anybody. My experience with their service was pleasant, as always.

Slim240

Mar 13, 2014

Tammy is my service writer and Does a great job, she is very Professianal and friendly, She goes out of her way to be thoughtful.and always finds Time to get me in, All my oil changes are done at My dealership Rusty Wallace....

JaniceMcCoig

Mar 12, 2014

I had a great experience! They were helpful, friendly, and professional. I would highly recommend them for service, repairs, and other maintenance to all my friends and family.

CENEW

Mar 11, 2014

I have dealt with Rusty Wallace in Morristown, TN since June, 2000. My wife and I have purchased at least 7 vehicles from them. We have always received great trucks and great service from the staff there. They have always been very helpful and friendly. We have established a truly great relationship with their entire staff, from service to sales, to management. I highly recommend this dealership for anyone wanting a GMC, Cadillac, or KIA.

borentzel

Mar 10, 2014

Since purchasing my Optima in 2012, I have used this dealership exclusively for my service. The reasons are threefold: friendliness(very), timeliness, and quality work. I always make an appointment for service since I reside a distance away. When I arrive, they are ALWAYS ready to begin service on my vehicle and then complete the service quickly. I am always kept informed of the progress of my service as well.

Dannyt1948

Mar 10, 2014

I purchased my Kia Sorento new from Rusty Wallace Cadillac, GMC Kia. I've taken the vehicle there for all the service.The reason I've taken my Sorento there for all the service is they have always been prompt in preforming the service ina timely manner. I wait for the service to be preformed & they always completed the work as promised. All the work hasbeen preventive maintenance except for one. It was covered under the factory warranty with no discussion or questions.I'll certainly return there when looking to purchase another vehicle.

Shiflet76

Mar 10, 2014

I had surgery on my foot and was in crutches the man and woman in the service department helped open the doors for me. Also there was an older lady fixing coffee that asked me if I wanted any that she would bring it to me. I had an oil change tires rotated and multi point inspection all taken care of in under an hour. Super nice and fast!!!

1graybird

Mar 9, 2014

Rusty Wallace has serviced my 2006 Kia for many years. I would not think about taking it anywhere else. Dwayne and Tammy, in the service department, are the best! I trust during the oil change inspections, that the service techs will find any trouble areas. Customer service throughout the Rusty Wallace site is very courteous and customer focused! JF

bryan5100g

Mar 8, 2014

I enjoyed my visit with the sales people at this dealership and was satisfied the auto selected and the price. I was already acquainted with service dept and have had nothing but good experiences with their work. I will recommend this dealership in the future.

Scott Jarnigan

Mar 8, 2014

I have used Rusty Wallace service department to service out Kia,they are always friendly and willing to help any way they can and quick when changing the oil.

paulabales

Mar 7, 2014

Everyone was very friendly and helpful.I got a great deal on my new Terrain and I love it.This will be the first place I look for all future car purchases!

psbates

Mar 7, 2014

Always extremely friendly and helpful. Offers assistance for time without vehicle, such as a ride to work. Always explains what services were performed and why.

dtmarra

Mar 6, 2014

Rusty Wallace Kia has a great reputation here in Morristown and rightfully so...they provide second-to-none service and really care for their customer's time and vehicle. We are blessed to have the dealership here. No detail is omitted. They have a climate controlled, spacious comfortable waiting area with free WiFi, giant TV, close restrooms and more if needed, everyone speaks to me when I walk in, and it just seems like they are always thinking of how they would want to be treated. I have just recently bought my third vehicle from Rusty Wallace Cadallic GMC and was treated fairly with no pressure. As for their service department, they provide terrific work from certified mechanics. But thats not the last of it...they have Duane and Tammy whose friendly faces I see when I first enter. They are very knowledgable and treat me like family. Just can't say enough good.

JessicaAdams0205

Mar 6, 2014

When arriving to purchase my car, I knew what I was looking for before driving into the lot. I wasn't pressured to do this or that but helped to get what I was after. The staff that I dealt with were more than helpful and friendly. Bein a first time buyer, I wondered what I was getting myself into but the rusty Wallace group in morristown really know how to make you feel at home! I will continue to do business with them due to their hospitality and fair prices!

Nlparker19

Mar 6, 2014

Very friendly, great costumer service. Would recommend to anyone, great selections, and are willing to work with you, if I plan on getting another car I would definitely go to here first.

melody216

Mar 4, 2014

We bought our Kia Sorento from this dealership 3 years ago and have always brought it back here for service. The service team is always helpful and friendly from the phone call to schedule service to seeing me to my car. They know me and my car and let me know what needs to be done so I can decide when I want the work to be done - with no pressure. I cannot say enough good things about these people and their commitment to professionalism. I will continue to bring my car here for service and be back at this dealership for my next vehicle purchase. Melody D

creed91

Mar 3, 2014

Rusty Wallace Kia has the BEST service center I have ever been too. They make me feel like family! They personally escort their customers to their vehicles once they are finished! I also got a follow up call from their Quality Assurance Manager, Kelli, who personally thanked me for my service visit! How awesome is that? They cared enough to call and make sure that I enjoyed my visit! I would highly recommend them to anyone.

mgptenn

Mar 3, 2014

Everyone in the service center always welcomes you and knows who you are. They will let you know what need to be done without putting pressure on you to have it done at that time. They do keep we up to date as to what needs to be done and when. I didn't buy my KIA at this dealership but the service center always make me fill if I did.

nicoleboyette

Mar 3, 2014

Service was great. The customer service lady answered all of our questions about the 2 air filters in our car very well. Very satisfied with everything.

sefg

Mar 3, 2014

Pleasant experience. JOSH K. was very polite and helpful as was the finance personal. Again, I would recommend your dealership to friends and others. B.J.F.

kennethparks

Feb 28, 2014

The buying experience was pleasant and easy with a very friendly staff, good prices, and good inventory. It was an overall very good buying experience and would recommend them.

kmoss1987

Feb 27, 2014

I have given this dealer a 5 for all because every person i have ever dealt with here has always been extremely nice. Also have always been helpful! i try and recommend everyone i know who is looking for a new vehicle to come to you guys because you all are so friendly and prices are great!

knelsonup

Feb 27, 2014

Although, I am not driving a Cadillac, GMC or KIA which is what the dealership sales, I bring my vehicle back to Rusty Wallace in Morristown just because of the service department. Dewayne, Charlie & Tammy in the service department treat you like you are family. They are the best.

WilliamLBrotherton

Feb 27, 2014

From the moment I set foot (tires) in the parking lot, the great folks at Rusty Wallace Cadillac GMC Kia are there to help with any need I have. I have always been pleased with the wonderful service provided and will always come back here to have my vehicle(s) serviced. They are up front and honest about any service needed. They don't try to up sell any unwarranted services, which I appreciate. I know when I bring my vehicle here, it's in good hands and will receive top notch service.Thank you to all for the wonderful job you do.

alien2013soul

Feb 26, 2014

All associates were helpful and courteous. We received a good deal on the car we wanted. The follow up visits were on time as promised. An all round enjoyable experience

Margaretjharris

Feb 24, 2014

Nice experience, kept me informed well of progress. Did not make me feel pressured to have anything done. Understood would need work done as could afford

BelindaHallMycreativePurpose

Feb 21, 2014

In the past I have always dreaded going to the dealership for service, it always has been an over-priced and impersonal ordeal that was a let-down after the great experience of purchasing a vehicle. I am so glad that I have found a service center that is the complete opposite of any of my other experiences. The staff at Rusty Wallace Kia were not only friendly and helpful, but they were quick, efficient and actually had reasonable pricing. My entire experience was great and even though it takes about 30 minutes to get there, I will definitely be bringing my Kia back for any of my service needs!

Douglaslane

Feb 21, 2014

I required assistance from Rusty Wallace for a programming problem for my Cadillac. The service I received was prompt, corrective, and courteous. I appreciate their expertise.

kathrynmcgaha

Feb 19, 2014

We had not purchased a new car in many years and it had been some time since our purchase of a used car. The last dealership we dealt with was not that great, so we were very appreciative of how wonderful our experience was at Rusty Wallace Kia in Morristown, Tennessee. The sales staff, especially Darren, was great and patient. I wanted to test drive more than one model and that was exactly what we did. When we finally decided which vehicle we wanted to purchase, Darren and Terry made it very easy. They walked us through everything and explained all our options to us. And the follow up, the next week from Kelli was really nice. She even set up the appointment for our 30 day "check up" for us. Overall our experience at Rusty Wallace Kia in Morristown was enjoyable and that says alot.

Blossomtop

Feb 18, 2014

From the moment I called Rusty Wallace in Morristown, I was pleased with how they handled my concerns. The engine light in my 2011 GMC Acadia had come on and stayed on for a few days. I asked ONSTAR for a diagnostic check and they told me it was an emmissions problem and said I needed to take it in right away.I called Rusty Wallace on King Rd in Morristown as I had purchased my Acadia there. I was transferred to the service department where Duane set me up with an appointment that fit into my schedule (I live an hour away).Upon arriving at the Dealership for my appointment, Duane met me right away. He escorted me to a comfortable waiting area and told me he would be back in a little while. When he came back, he told me that there was a bad #2 coil and it needed to be replaced and that it would be an hour and a half to get me back on the road.In just over an hour he came back and said my car was ready and they had also done an all around check of my car, tires, fluids, etc. As my car was just over the 36,000 miles but withing the 36 months, he called the warranty department and I was only charged a $100 deductible which was a nice surprise. I was soon on my way and a phone call from the dealership the following day to make sure that I was satisfied, was appreciated.Amanda Roberts

Bluewave

Feb 18, 2014

We were looking at a used Kia on a very cold and snowy Saturday morning. Harvey hung in there as if it was 70 degrees instead of 25. He was very pleasant and helpful and worked hard along with the sales manager to get us a good deal on a new Kia. I can't remember all the names, but everyone at the dealership was friendly and helpful. We recommend Rusty Wallace Kia dealership and love the car.

dbarker64

Feb 18, 2014

Everyone was very friendly, professional and they listen to all of my needs . They did a great job and did it in a very timely matter. I will be going back in the future and i will recomend them to others

lboyte

Feb 18, 2014

Nervous wreck, purchasing my car. I wasn't sure what was going to happen, and what the end result of this purchase would be, but Sierra made my life SO much easier. I purchased the car I wanted, needed, and was hoping for and Terry and Sierra worked super hard to make sure that the financing and payments were what I needed.

jmmcmahan2014

Feb 17, 2014

Every person I delt with was extremely nice and polite and was very helpful. I received excellent service. They take excellent care of my vehicle. I would highly recommend their service!

TinaRatcliff

Feb 17, 2014

to start out I had been in the doctors office from 10 am that till 3:30 When I discovered that my car was dead. NOTHING !ok, so all up set and broke down. Did Google search, checked out a few dealers then I called this service dept. and I spoke with a very kind and patient young lady , she informed me right up front with it being so late that it would be Monday before someone could even check it, that is after I have it towed there ! The honesty was great ! You see Im a stoke patient with a few speech impediments , I have had so many people start out as soon as they hear me speaking , thinking that because my mouth doesn't say what my brain is thinking they can walk all over me... It was awesome to deal with Tammy she was very honest, upfront, informational. She keep me informed with all services BEFORE they was done. She made sure I was aware of what the total would be with each service and which ones was needs and which was on a warranty issues. I feel very safe in saying that I would refer this Dealer/Service Dept. to any and all of my friend and family. Thank You Tammy for restoring my faith in dealership services depts.

cheridley

Feb 13, 2014

I stopped in with no appointment to see if they would check why the "check engine" sensor was on. Duane Gibbs in the service department not only had them check it, he got the car in right away for service. While attempting to fix the problem, the computer in my car crashed. They immediately got me a rental car, ordered a new computer for my car and I was able to pick up my car 2 days later. Fast, friendly and thorough. I will go back for all of my Kia service needs.

Marklanger

Feb 12, 2014

I was greeted quickly when I first entered. They were Friendly and willing to please. They knew how to care for my issue. Thank you.

mikeandcindy

Feb 11, 2014

my name is mike carter, we had the best experience buying a car there. I drive a truck and I am not able to go set and spend time at the dealer. I did almost all of my deal over the phone. they were happy to work with me and, I fell they did everything they could to help get in the car we wanted. one of the main reason I went there we have two kias that we actually bought at different dealer who went out of business. they have been doing the service and warranty work on for the past few years. the service department have always treated very well. when thinking about buying a car at a dealer. thought it made sense to go to one that would be able to go beyond the sale. I always do research when I think about buying something they gave me a fair price on the car. I would highly recommend this dealer .

thp5581

Feb 11, 2014

The Service Department was very quick to schedule our service appointment. When we arrived, we were greeted by a very friendly and courteous staff. They took our vehicle in quickly and performed the necessary service that we requested. In a short time, they came and got us and even walked us out to our vehicle afterwards. The price was very reasonable for the service performed. I would recommend this dealer to anyone for the quality of service and also the friendliness and helpfulness of the entire staff.

LauraAdkins

Feb 7, 2014

I like going to RW for service because their quick and on top of it. The prices are reasonable and they make recommendations that keep you on the road and safe.

Nick1

Feb 7, 2014

excellent service and renewed showroom lets you feel welcome and also free coffee.Everyone is very pleasant and helpful. and the price was very reasonable.

nikioverbay1

Feb 7, 2014

It was a pleasure to do buisness with these guys. I am very difficult to deal with and they was very patient and nice. This is the 3rd vehicle I have bought from Rusty Wallace in Morristown and I will continue to return.

debship

Feb 6, 2014

Always courteous and professional,very helpful with scheduling time for service;Polite and takes care with my beloved Kia Rio;we highly recomend Rusty Wallace.

newkiia12

Feb 6, 2014

I was sent a coupon in the mail for a lube, oil & filter change for $21.95. I used that for my service. I think that the price is a little high without a coupon.

cybarnette69

Feb 5, 2014

The Service I receive at Rusty Wallace Kia ---is always Thorough & fast----Ready to take your car in & check it out Good--friendly people who always answer any Questions you might have. ------Easy to Deal with -& keep your appointment.

AppyRambler

Feb 4, 2014

My family has been primarily Ford buyers throughout my life, but after a bad experience with a Ford dealership when my ten year old vehicle began having transmission problems, I decided to look at other options. I spoke with a friend who recommended that I look at Rusty Wallace in Morristown. I emailed the site about the price of new Kia Souls and Kheeana emailed me and called to follow up with me right away. When I came to Rusty Wallace to visit she introduced me to her manager and Sierra in sales. Sierra was super friendly and helpful. I didn't feel rushed or obligated to buy and she helped me get to the best price possible for my new 2014 Kia Soul. She even backed my Soul out of the showroom for me to drive around town while we made a decision about my purchase. I also met Terry the finance manager and I was surprised to learn from him that many of the employees at the dealership had been with the company several years. I love my Kia Soul! Thank you to all the employees at Rusty Wallace Cadillac GMC Kia (even the guy who popped popcorn for my daughter)! Buying a Kia was a wonderful experience and I have recommended your dealership highly to all my friends.Jessica S. Brown

cmcghee

Feb 4, 2014

Great service. Quick and friendly. They have alwys exceeded my expec tations. Very knowledegable of all questions asked and all queztions answered in a timely manner.

marymarie

Feb 4, 2014

Jeremy is a great kia tech he knows his stuff I have taken it to another dealer where bought it and was very unhappy with the outcome of a tire situation he took time to explain things not just say your done and the whole service dept is very pleasant AND APPRECIATE YOUR BUSNESS duane makes me more comfortable when he checks with my gold service contract to make sure its covered and if not the price he never leaves me hanging and Charlie is always there to explain parts to me too you should be proud of your service staff I am mary wilson

mistered51

Feb 4, 2014

Service center personnel very helpful and cooperative. Customer service rep (Duane) goes above and beyond to help. Service here is somewhat high, but they get the job done accurately and effectively.

Porky2231

Feb 4, 2014

There service department is great quick appointments quick service reasonable prices I will let them do all my service needs from now on really nice people

RichardHodge

Feb 4, 2014

We made several visits to this particular dealer over a three month period. the Salesmen and personnel at the dealer were always courteous, polite and welcoming. They attempted to help us find a car that fit our budget, and our needs. The third trip did it for us! We found a good deal on a low mileage, newer vehicle than the one we had! My wife and I love the new truck we bought! Th e dealer worked with us through several visits until we found the right vehicle for our needs! Thank you so much for all of your help. Sincerely, The Hodges.

amy062678

Feb 3, 2014

I just bought my car in November and I could not tell you how wonderful this dealership has been in keeping my time at the top of their priority list.

CatherineFoxBall

Feb 1, 2014

We were very satisfied with our service. First, we called in and were able to get an appointment for service at our convenience. Second, when we arrived, we were taken right in. Third, everyone was friendly, courteous, and helpful. Drinks and other things were offered for our comfort. Next, the maintenance on our car was quickly completed and we did not have to wait for an extended period of time. Finally, the quality of work is excellent. My husband always checks over the car after servicing and he is very satisfied with their work. I would recommend Rusty Wallace of Morristown to anyone buying a car or needing service on their car.

ronald winsor

Jan 31, 2014

We were there because we were informed that there was a recall on our new GMC truck. So they repaired the problem and also checked the truck over for any other problems, such as oil and fluid levels. As always we had excellent service.

barbj317

Jan 28, 2014

Staff very helpful in setting convenient time for service. Greeted as soon as I walked in door and received immediate service. Waiting area very comfortable. Staff in all areas very friendly and professional. Would recommend Rusty Wallace KIA Morristown to family and friends.

rexmiller

Jan 27, 2014

in and out quick frendly service they had a rental waiting on me and the dealership called the next day to make sure everything was ok

Reneegt

Jan 26, 2014

Arrived for appointment. I was greeted by name and they started on my car promptly . No pressure for lots of extra services. Courteous and efficient. Will be happy to return for more services.

gsolberg

Jan 25, 2014

My 2012 Kia Soul had episodes where it would not start when cold. The first appointment did not resolve the issue (because we were unable to duplicate the problem- it started every time) so the Service Dept advised me to call if it happened again. The next morning the vehicle did not start on first attempt, so I called the Service Department who advised me to call the Kia Road Service and have my vehicle towed to Rusty Wallace Kia. Once they had my vehicle the service department quickly identified the issue as a faulty starter. The Service Dept folks called me right away and let me know the problem and that they were ordering a replacement. The next morning they called and told me my car was ready. Vehicle seems to be starting just fine. Throughout the entire process, start to finish, the Service Dept personnel were PROFESSIONAL, PERSONABLE and HONEST, and after 26 years in the Navy that goes a very long way with me. I was 100% comfortable and satisfied with their service and would most definitely recommend this dealership and service department to anyone.

StevenEC

Jan 24, 2014

StevenEC Recieved Recall on fuel sending a few months ago but it was not acting up. Last week it was not working right called for an appointment for the next evening. They were very nice and Helpfull all so pointed a few more thing out for my car that could have left me stranded and very reasonabley priced. Every time I have been there the service and additude was ver pleasing..

donnasmith69

Jan 23, 2014

Great dealership, friendly people. I am very happy with my Cadillac escalade that I purchased from here. I will definitely go back for my next purchase.

emeryj20

Jan 23, 2014

I recently purchased a used 2008 kia Sorrento from this dealer ship I went in told them my payment range and they did every thing they could to make it happen great people and a great place to buy a car will definetly be going back for my next car

jonathanbunch1989

Jan 20, 2014

they take good care of my car when it is being serviced, they are very efficient with the inspection making sure there is nothing wrong with my car, and the prices are reasonable also, I highly recommend Rusty Wallace Cadillac GMC Kia of Morristown TN, I will be a customer of theirs for many more years to come

jpool14

Jan 20, 2014

I purchased a 2014 GMC Sierra from Rusty Wallace Cadillac GMC Kia in Morristowm in November 2013. I found the truck I wanted at their dealership and drove two hrs to look at it. A salesman greeted me at the door and asked if there was anything he could help with. I was then taken to the sales rep that I had an appointment with. After a test drive and their staff looking at my trade in we came to an agreement and a trade was done. They have called several times to check and see how I was liking the truck and if there was anything I needed. The entire staff is very friendly. I had a minor recall on my truck and when I pulled up to the service bay door I was greeted immediately and was taken to the waiting area. They asked if I needed anything and to let them know if I did. They were very courteous and even did a inspection of the vehicle at no charge. I have 2 dealerships near my residence and have not had good dealings with them, I will stay with Rusty Wallace Cadillac GMC Kia until I have a reason not to. I know I have found a dealership that I plan on staying with for years to come. I highly recommend this dealership not only for purchase of a vehicle but the service as well !!!!! My dad worked for Chevrolet for 30 yrs and I'm partial to them, but I also expect a lot and have not been disappointed with the service that has been provided.

Jason Holt

Jan 17, 2014

My overall experience with the service dealership was extremely good. I would recommend them to anyone for any service that might be needed. I will certainly go back to them in the future.

nilamcnew

Jan 16, 2014

I came to Rusty Wallace Collision Center in Morristown because I needed my car to be repaired. I met one of the estimators and was very pleased with her help and assistance. The part was ordered and installed on my car within a week, and the price was very reasonable. Therefore, I would recommend Rusty Wallace in Morristown to my friends and family, because of their efficiency and reliability.

tedboyd37

Jan 16, 2014

I have purchased my KIA Sorento at this dealer three years ago and had it serviced here ever since. Each visit I have been impressed by the service received. The friendliness, professionalism and attention I get is by far better than any I have gotten any where else during my sixty years of auto ownership.

nanawhite

Jan 15, 2014

Overall my experience was great I would recommend Rusty Wallace to anyone interested in a new or used car. Bobby Bowman was a low key salesman and gave my husband and I time to look around without any presser.

ajordan71

Jan 14, 2014

From the time we walked int he door everyone at the dealership was very knowledgeable, helpful, and polite. This is the 2nd car we have purchased form Rusty Wallace, Morristown and it will not be our last. It was truely a great car buying experience.

gmcd1951

Jan 14, 2014

Got in and out in less time than expected. Very friendly staff. Work was done to my satisfaction. Did not have to wait past appointment time.

hollyden

Jan 14, 2014

They are excellent. When an appointment is scheduled they take the vehicle immediately and return it with completed work in a very reasonable amount of time. They are friendly, listen to any concerns I have and follow up on them. I will continue to do business with this dealership hopefully for years to come.

Kellilli

Jan 14, 2014

I love getting my KIA Sorento serviced at Rusty Wallace KIA in Morristown! The staff in the service dept are always so friendly and eager to answer any questions I may have. They do a fantastic job of explaining the services performed on my car, and always let me know what and when the next routine inspections are. I couldn't ask for a better service dept than the one at Rusty Wallace KIA in Morristown!!

virginiad

Jan 14, 2014

I would recommend this dealership to all my friends and family. I have always gotten the best service and quality of work. I will continue to use rusty Wallace kia for all my automotive needs.

dkeeton1948

Jan 7, 2014

Very satisfied with the experience. I did not feel pressured by sales people and I was dealt with fairly. My experience with the finance team was outstanding.

swurvinirvin7

Jan 4, 2014

This is a very well maintained facility. It has a nice TV in the waiting lounge to watch football. Also, Dan Cody was very helpful.

JeniGobble

Jan 3, 2014

Everything was wonderful and I was very comfortable while waiting and there was fresh coffee for customers and I also didnt wait long at all for my service on my kia optima.

amy062678

Dec 16, 2013

Sierra made sure all my wants and my needs were met I was in and out in just a couple of hours. They are very lucky to have this jem. I have traded with this dealership for years. This was the very best experience by far.

Cac55

Dec 2, 2013

I was thoroughly impressed with the professional efficiency of Rusty Wallace Kia from the moment I stepped from my car. I had visited and test drove vehicles from 3 other local dealers just a few days to an hour prior to visiting Rusty Wallace Kia. A huge difference in presentation, gathering of information, and transitioning from a test drive to closing the deal.We ultimately reached the numbers I offered. Although their first offer was way off the chart, there was never any gamesmanship or nickel and diming the offers to death. Very professional and straight forward. The business office completed the process with the same professional courtesy and eliminated any hard sell. Vehicle presentation was complete, informative, and a great assist with cell phone pairing.

elesha01

Nov 26, 2013

Not only did I purchase my vehicle at this location, its the only place I take my vehicle to get serviced. The staff is friendly and very helpful. Thanks Sierra for helping us so so much on making our purchase. You guys rock!

TimWilliams1

Nov 13, 2013

I gave the dealership a 5 because It was my only day off and I work out of town. So I went in without an appointment. They got me in with no problem.

tjfishel

Nov 8, 2013

My Rav 4 was taken to the collision center at this location. They did an excellent repair job, I have no complaints, and would definitely recommend them.

Dcampbell3

Nov 7, 2013

The sweetest people ever! I don't mind to drive out of my way for service, smiles, and great prices! I won't go anywhere else!!!

Reneegt

Nov 3, 2013

1st time at dealership. Pleasant experience. This gmc is a new car to me and I wanted it checked out as well as concerned about front brakes. Within an hour the dealership called and said it needed brakes. The had my car from 1 to 5 on same day I called for service and my brakes are working great.

SusanDFerguson

Nov 1, 2013

Awesome dealership!! Harvey and Terry were great to work with...I recommend anyone to go and check them out!! LOVE my new Kia Sorento from Rusty Wallace in Morristown!

cholt2

Oct 24, 2013

The service department was friendly and courteous. Waiting time was very short in getting checked in and getting my truck serviced and evaluated. The shop supervisor was thorough in explaining work that needs to be done and was extremely knowledgeable in his field. The ratings of "5-great" were well deserved. I would gladly recommend this dealership to friends and family.

Spirit53

Oct 23, 2013

I am new to this area and needed service on my vehicles. I called and was worked in on short notice although I try to avoid such requests.I was so impressed after my first visit that I changed an appointment with another dealership for another one of my vehicles to Rusty Wallace.Quality work and friendly people.

jsnapp

Oct 22, 2013

We were pleased with the timely manner in which our car was worked on. In addition, the gentleman working on our vehicle was extremely polite. The wait wasn't bad either, in that we had TV, magazines and coffee.Thank you for being people we can count on.Mary Snapp

RobinSears

Oct 19, 2013

Great service, friendly staff, quality service. Would not take my car to any other dealer. Every time I have been here they have treated me with respect

tbyrne1945

Oct 17, 2013

Warm and courteous service. Knew what I wanted and delivered the car back at the estimated time of completion. Gave me good information on future needs for service on my Kia.

Chelseathomas

Oct 14, 2013

It was a great experience. I told them what I was looking for and they found the perfect car for me that was in my budget.

Terjjamjon

Oct 14, 2013

I have an extremely busy schedule and it is very hard for me to get to the dealership during regular business hours. I called Friday morning, Duane gave me an early appointment for the same day and I arrived early . They went ahead and checked me in and I sat in the showroom to watch tv and by 9:30 my car was finished. My appointment was for 9:00 so I think that was very good. I do not have a problem with the service department at all and will go back again.

psbates

Oct 10, 2013

Very knowledgeable, helpful, and service oriented. Comfortable waiting area with appropriate refreshments. Eager to answer all questions and offer useful advise. Would only suggest car be vacuumed after servicing.

Kayarberry

Oct 9, 2013

Friendly,knowledgeable,helpful,kept me informed about what they were doing and how much longer it would take to complete the job.Waiting area very clean and nice.

davidnstormy

Oct 7, 2013

Weve been to many dealership browsing. Couldnt ever make a deal (to much pressure). Justin and Harvey made the experience comfortable and friendly!! Courtney had us all sit up before we got there shes wonderful too. And how could we forget Terry (excellent guy) great sense of humor. We went as car buyers but left as friends. There service was beyond compare. Theyve even been kind enough to continue contact making sure we are happy satisfied customers. Only had one complaint.... they have really hard chairs. Ill never go anywhere else again though. Im a lifetime customer!!! :)

AArnol

Oct 4, 2013

My optima has a back up camera that stopped working. By the time we arrived for service it had resumed operation. They double checked all the wiring and didn't find any major flaws. I was assured that if it happed again, I could bring the car immediately instead of making an appointment so that it would increase the chances of finding the issue. It has been a few weeks and the camera is still working.

barbj317

Oct 3, 2013

I JUST STOPPED BY TO GET AN IDEA OF THE PRICING FOR THE KIA SOUL. I DIDN'T HAVE TITLE TO CAR TRADING IN, PAY STUBS, OR EVEN MY CELL PHONE. I JUST STOPPED AT THE SPUR OF THE MOMENT. HARVEY BRYANT CAME OVER AND ASKED IF I NEEDED ANY HELP. I TOLD HIM I WAS JUST LOOKING AND NOT BUYING THAT DAY. NO PROBLEM! HIS FIRST QUESTION WAS IF I HAD SPOKEN WITH ANYONE ELSE AT THE DEALERSHIP AS HE DIDN'T WANT TO HURT SOMEONE ELSE'S SALES. THIS IMPRESSED ME AS MANY SALESPEOPLE ARE RUTHLESS. HE SHOWED ME SEVERAL MODELS, EXPLAINED THE PRICING DIFFERENCES AND WHAT MADE EACH MODEL THE REQUESTED PRICE. i ALSO TOLD MR. BRYANT THAT I DIDN'T HAVE A LOT OF TIME SINCE THIS WAS AN UNPLANNED TRIP. TWO HOURS LATER I HAD NEW KEYS IN MY HAND!! I RECENTLY LOST MY HUSBAND. WHEN I HAD TO GIVE HIS SET OF KEYS TO MR BRYANT, IT WAS PAINFUL. MR BRYANT EXPRESSED CONCERN BUT MOST IMPORTANTLY IT WASN'T FAKE. I ENJOYED HAVING A "PERSON" SELL ME A VEHICLE INSTEAD OF A "SALESPERSON". ANOTHER PERSONAL TOUCH....I HAD A PERSONALIZED LICENSE PLATE ON MY TRADE IN..SOMETHING WITH MY LATE HUSBAND'S NAME ON IT... MR. BRYANT MADE SURE I GOT MY PLATE AND CALLED TO LET ME KNOW HE HAD RETREAVED IT AND WAS HOLDING IT IN A SAFE PLACE FOR ME...THANK YOU MR HARVEY FOR THE HUMAN TOUCH!!!!

Patty1234lady

Oct 3, 2013

I DID not go to the dealer to buy a vehicle, I had done some comparison shopping online, and got a call from Natalie, but told her my circumstances had changed. I had broken my leg and wouldn't be able to look or do any shopping for quite some time. She called me weekly and wanted to know about my current vehicle and when she called weekly to check on me and learned more and more about my Toyota I was driving and its condition, she made sure she called until I got a walking cast on and then she set up a 27 minute visit so she could have the person evaluate my vehicle and let me know it's worth. I went for that evaluation and knew if I ever traded my "baby" I knew what I wanted. She introduced me to Tommy Lane who asked me what vehicle I had been interested in, and I told him a Sorento, BUT I wasn't up to going about the lot and looking at them, I told him I don't want one with all the bells and whistles, and he pulled one into part of the dealership for me to inspect, and it was the only color I would buy and the interior was the color I wanted and it didn't have all the bells and whistles as what I had on the trade in, as told him I didn't need all that. So, what started out as a day to find out what my vehicle was worth on paper to the dealer, turned into Tommy making a deal. The figure I had in mind for my "baby" was given along with extra money for rebates, so it really made my baby worth more. That is too good to pass up. I told him what I would pay for a payment and he came in very close that I cut him some on that and I drove out with a new baby. A 2014 Kia Sorento. That I did not intend to purchase but Tommy and his gang made it so very easy and a pleasant experience that I parted ways with the old and in with the new. If your looking or a serious buyer go to see Tommy and tell him I sent you...he will take good care of you and make the whole experience great.