Used Cars for Sale at San Francisco Toyota in San Francisco, CA

Sunny-Toby

Jan 12, 2016

Got a call from Toyata there was a recall on my 2009 Scion XB, booked the appointment at same time. Took my car to the service center on Van Ness. They replaced the master window switch circuit board, the job was done within about one and a half hour. Good service and the staff are very friendly.

Will

Jan 10, 2016

Passed up no less than 10 dealerships that were closer, and even paid a bit more, but well worth it. No hassle, genuine customer service, lack of insufferable and meaningless salesmanship. Requested quote and actually received, a few emails and a couple of calls for details and on my way. Once there, car was ready for test drive, paperwork at the ready....couldn't have been simpler and easier and refreshing to deal with "normal" folks that took care of the basics and then some. All this after trying to buy a 4Runner from local dealers who couldn't bother to respond or whose management couldn't give any details until I would come down there and listen to nonsense about they wanted to earn my business, etc, but couldn't get past the sales seminar quotes.

Jess

Oct 14, 2015

The staff at San Francisco Toyota is the most accommodating group of people I have met among all the previous dealerships I've been to. They reach out to you and make you feel like family, rather than a regular customer. We had the pleasure of working with Tani as our salesperson and he was so patient and understanding. This was my first new car buying experience, and he helped break everything down for me to make it as convenient as possible. I would definitely recommend San Francisco Toyota to my family and friends for any future car inquiries!

Neonbeach23

Oct 12, 2015

Given the current stigma of car buying ranking up there with getting a tooth pulled. I found that working with Ryan Dong at the Van Ness location to be a breath of fresh air. His low key, no pressure approach puts me at ease and that's why I've bought my last 3 cars from this dealership (2 from Ryan). Both times that I've worked with Ryan, we did most of the work online via email. I highly recommend working with him and making an appointment as they keep most of their cars at several offsite storage locations.

Stephen H

Oct 12, 2015

Professional, patient, and prompt! Edwin the sales manager was a pleasure to deal with as well! Amazing customer service from start to finish with Jayson in the finance office! They have a great selection of used cars and I got a great deal. I went home with a used Lexus and I cannot be happier about my purchase. I suggest that anybody in the market for a car must visit these guys. They may have what you're looking for and make it easy for you to! Thanks guys!

alantheselector

Oct 8, 2015

I made my first ever automobile dealer auto purchase last Friday at San Francisco Toyota and my experience could not have been better. I had intentions on a particular used Prius that was on their website so I phoned Toyota and Ryan answered the phone. He advised me that the car was available and was in great condition. Without hesitation, I rushed over to see the car. I liked what I saw, took a test drive and decided to purchase it right away. Ryan and his staff streamlined the whole financing process and I was in and out of there in 2 hours. I couldn't ask for a better buying experience. If you are looking for a new Toyota, look no further and ask for Ryan.

chrismr2

Sep 22, 2015

The companies customer service went to great lengths to make sure my cars needs were taken careof; We came to a mutual agreement that satisfied my concerns that I had.

Andrew W.

Aug 3, 2015

Over the 25 years of buying vehicles, this was by far the easiest and fluid transaction for a vehicle I have every made! Everyone from the General Manager, to the Fleet Sales Manager to the Finance person were professional and a pleasure to deal with. When I came to pick up the vehicle, all the paper was ready and the time I entered the dealership to the time I left the lot was under 30 minutes!! This is my first Toyota purchase and it probably won't be my last!

jarvsf

Aug 3, 2015

I made an online appointment to test drive a Prius C. Christina responded promptly. While the location was a little far away, the experience made it worth it. We drove the presidio where I got to test drive the car in a very exciting way... great views, lots of turns, hills, and variations so I got the real feel of the car. Christina was very helpful... they were fair, reasonable, and I never felt taken advantage of. Could I have tried to haggle and get a better deal? Who knows... but I didn't feel like I needed to because they gave me great savings and really fair value on my trade. I felt like I got an amazing car and a really great price! And the toyota care program was also a great added value.

Steven H

May 1, 2015

I just bought a used Audi from there. Stephen, the Internet sales manager, took good care of me and was very friendly. I took the car on a short test drive as I know how they drive. Everything seemed good and so I proceeded to buy it. However one thing I didn't notice due to the general noise of the city was a strange rattle the car has between 2500-3000 rpm. You can't hear it when you're listening to the radio with the windows up... So now I get to figure that out and I'm disappointed in whoever inspects these cars before they sell them. If I were to do it again I'd take it to an independent and have it looked at before hand.

MR2 Owner

Mar 25, 2015

It seems that most people really like this dealership. Not sure what happened when I purchased my car??? But I can Honestly say I will never buy another Toyota anywhere after my experience here........

GoElectrix!

Nov 4, 2014

I can't believe how easy and enjoyable it was to buy my new Prius. There were no "stupid questions," so I was able to fee comfortable asking away. I worked with two women, Christina Keo and Milly Hu, and did not have a minute when I felt I was being manipulated or coerced. I was given a ton of time to make my choice, and they had the exact vehicle I was looking for.

jogfrogjog

Aug 22, 2014

Through my driving life, I've dealt with over 8 vehicle purchases for myself and family/friends. I'm the car guy in my family so when it comes to purchasing a car, I'm usually a hawk at doing research for vehicle, features, pricing etc. Hands down San Francisco Toyota gave me the best deal and least hassle for my 2012 Sienna. In 2012 I was doing my research to pick one up for the wife after I had just moved to the west coast for a new job, my wife's lease was up on her corolla and we had 1.5 year old at the time and it was hard to get her in and out of the car seat. I looked at all minivans and was adamant about getting all wheel drive just in case we moved back to the east coast for snow and/or rain, also being a Muslim, it is against my religion to pay or take interest (similar to Orthodox Jews) and at the time there were incentives for 0% for 60 months on the Sienna. The Sienna was the only van to meet my criteria of all wheel drive and no interest. I lived in Santa Rosa at the time, about 1 hour north of San Francisco. I had started my job in end of April (the 30th I think) and started looking and calling around to all dealers that had the vehicle I was looking for in their inventory from Santa Rosa to San Francisco. All dealers quoted me different things for the same packages, San Francisco Toyota was the lowest, I was wary that they might be low-balling me because of laws in Cali that don't require them to honor an emailed quote, it has to be on paper. So I ask around other dealers quoted close but not the same. 2 weeks into my new job, my parents called me and informed me that my father who was diagnosed and operated on and treated for cancer for the past 9 years was going to be put in hospice care and that there was nothing else they could do for him. So I had to fly back to the east coast and put the vehicle purchase on hold. After 2 weeks being on the east coast and my father somewhat stabilizing after an intense first week in hospice I flew back to my new job. I got back in contact with the various dealers that had quoted me different prices and the one dealership I had contacted 2 weeks early in the same month changed their pricing and jacked it up on me telling me that demand went up. I followed up with San Francisco Toyota and Sabrina and Tani kept the same quote which was still the best quote I had received. I followed up with them and met them in person I had a rental car they kept their word on their price and they were extremely pleasant to deal with. Tani took me to return the rental car and shared with me his personal experience with a close relative's passing when I mentioned what i was dealing with and he was very supportive and understanding. It wasn't just a car deal, it was a great human experience with people that care that aren't out to rob you for you money and keep their word. I was so impressed that I had promised them a good review and more than 2 years later I am giving this review because of the impact they had. I have their magnet on my fridge even though it for the 2013 calendar year and everytime I look at it I remind myself that i have to get around to doing that review because I promised and because they made my life easier during one of the most difficult times of my life. I am thankful to God for putting them in my path and in case you're curious, I am also thankful to mention that my father lived till September of 2012. Recently San Francisco Toyota contacted me to purchase my Sienna back, but we moved back to the east coast earlier this year. If I buy another Toyota, I might still consider purchasing from them and shipping it just because of that great experience. Tani and Sabrina, thank you both for all of your help and support and for giving me a good deal and for keeping your word.

rbruckman

Jul 14, 2014

Alan is a first class salesman and a pleaser to work with.. If not for the fact that after deciding to buy the Boxter he demo'd for me, I sat at home and had a cup of coffee before calling to confirm I wanted the car, you would have sold it to me. I was 20 min late. My error.

ChrisBrook

May 15, 2014

I found our 2013 Toyota Avalon online in November 2013 after watching for similar 2013 Avalons to appear on the Hertz site. We had used Hertz for several purchases and were happy with them to date, but the car we wanted was not becoming available. In extending our search the car at San Francisco Toyota Scion was comparable price, listed with better options and only 8k miles. This was about 10k miles less, at least, than the Hertz vehicles. The vehicle was listed as a single owner, but on investigation it turns out this was a shuttle/loaner car. This was disappointing. We did figure this out prior to going to San Francisco. We were planning on getting a previous rental so this was not a big deal, a single owner car just seemed like a much better deal. I asked specifically: Is there anything that I should be aware of with the vehicle before traveling that far? The response I received was no, there was nothing I should be aware of. So here we go: In the online add under "vehicle info" the advertisement had "remote engine start (PPO)" listed. We test drove the car and got back to the dealership when I asked how do we use the remote start we were informed it was not present on the vehicle. I explained this was listed as a PPO item and he said it must have been a mistake. It gets really cold here and this was a requirement of our final selection of vehicles. This was something our family had agreed upon and excluded many other makes and models of vehicles to arrive at the Avalon. Had this not been listed in the advertisement we would not have looked at this car. We were told we could add the OEM option for $600.Also, under the interior tab of the advertisement the vehicle was listed as having heated front bucket seats w/active headrests listed. I have a spinal fusion and this was another reason why we were going with a car that had this as a standard option. When I questioned how to turn the seat heaters we found the heated seats had been moved to the rear. We were told this car had the executive package. This was not listed in the online advertisement. This meant the seat heaters had been moved to the rear seats for customers to enjoy. Ryan stated we could add them aftermarket for about $1k plus tax. At this point I was wondering if I was looking at the right car. I was unable to pull the advertisement up on my phone while I was there. I was able to confirm the details of the listing later and that this was the car listed.In addition they stated there was a second key and that they were trying to locate it. Turns out it is $330 - 360 to replace without the emergency key and it was never produced it. I assume that it was resold after I signed the dotted line at this point. In addition the vehicle was listed as having a trunk bra which was not present. This is to hold in small amounts of items to keep them from rolling around. It was also listed as having mud flaps, I am not sure what that would have entailed but they are not present. We could not see it driving in the city but the windshield looks like it was cleaned with something abrasive as it has scratches over the entire surface, like steel wool was used, as well as extensive pitting for a car with only 8k miles in the city. We did take the car back and get the OEM remote start installed from them at 400+tax. This was not a huge savings since we had to drive the car 300 miles to drop the car off and 300 miles to pick it up. Something else that really just pissed me off after buying the car because of the advertisement that got us there, knowing I would not have done so otherwise. Overall, I have enjoyed the car itself. It is quite most of the time. There are some loose trim pieces that rattle from time to time, something I would not expect for the quality of car. I have some steep grades going to and from my home and it handles those very well with ample power. It did take me some time to get the sour taste out of my mouth for San Francisco Toyota Scion, but we enjoy the car. In the end I think car dealers are much like lawyers, you either have a very good experience or a very bad one and there is some luck involved. I read many reviews and expected a great experience and it was very far from it.

John Doe

Apr 29, 2014

Both Jason and Michael were very nice on the used car side but when it was time to buy they won't budge on the price because they have a one price policy. I will say their customer service was decent. Also there's no customer parking so be prepared to park your car in their already cramped used lot.

BILL

Apr 5, 2014

The folks here - Sabrina, Ryan, Larry and Russ - were helpful and polite with my purchase yesterday. It was a relief to find them and get a very good price on my new Camry. Such a contrast to places that were going to charge me $434 EXTRA just to get the car I wanted (they were going to get it from SF Toyota) , or Melody Toyota, which does high-pressure tactics. Thanks, SF Toyota!

glsssphere

Apr 1, 2014

My previous car was also a Toyota (2010 Prius) bought at San Francisco Toyota with William Lui. He is the reason I trust and always come back to this dealership. My family combined bought all our toyotas from this dealer. Alan Lac called me up about an opportunity to get my car appraise and see if we would be interested in trading it in. Since we were thinking about a new car already, it was a perfect opportunity. Our appraisal of the 2010 Prius was within what we anticipated and so we decided to trade it in for a newer model Prius. The whole process was very smooth and Alan did not try to pressure us to make a sale. He was very informative and overall excellent to work with.

CFarrell5

Mar 27, 2014

In an industry that has a much maligned reputation Vic is a fantastic resource.He was knowledgeable,direct and helped get the deal done in a timely manner.I would happily recommend him to anyone interested in looking at a purchasing a car.

Ms Sophie

Mar 3, 2014

I was looking exclusively for a manual transmission...which is weird apparently ? But Victor took my requirement and produced my awesome new car! 2012 Scion XD MANUAL! Yay! Plus it was so reasonably priced and the buying process so casual and easy! They even got rid of my ridiculously damaged former car for free! Victor even hooked up my phone for me so I could start using the sound system while driving off the lot. Such a pleasant buying experience!

Wilson L

Jan 28, 2014

I turned up SF Toyota online and went to check out their used car lot one Tuesday afternoon. Did not find the Lexus they had previously had, but was shown an Infiniti 2011, which we fell in love with. We quickly signed the paperwork, and salesman Michael promised to clean up the car and deliver it personally that evening, from SF to Oakland. Upon delivery, we realized there was only one key. Michael graciously arranged to have another one made for us after some negotiation. It was all good. Fair, professional, and fast. I would definitely recommend SF Toyota to anyone.

ttt7066

Jan 12, 2014

Very friendly and gentle sale person,easy to deal with. I purchase two new cars from him in less than a year. Thank you Alan.

Customer94102

Jan 2, 2014

Best dealer in Bay Area among other toyotas, BMW, Nissan. Honest, helpful, straight answers. Other dealers would tell me about non existent offers and expect immediate sale.

FIRA

Dec 28, 2013

William is professional, kindness, efficient. Certainly would recommend him to friends. The new car is just what I want thought driving more then an hour to get to there.

leanne91

Dec 14, 2013

I had a wonderful experience at SF Toyota! I was recently in the market for a new Toyota Corolla and Alan Lac was very helping! He helped a lot. Recommended!

Pierre Falla

Dec 8, 2013

Great dealership. They showed interest in helping me getting a car. Great staff. Thumbs up!

jbernett

Dec 5, 2013

Things started off well, Ryan was courteous and professional, so my initial impression was good. I went and test drove a car, which ended up being sold quickly before I could make payment arrangements in order to at least secure the vehicle. I then moved on and found another car to my liking whic Ryan confirmed was indeed available. I was supposed to come in for a test drive and give a deposit of $15,000. Ryan called me back and cancelled our appointment, saying that the car need some bumper touch up work at the body shop since it had been a city car. He said that he would let me know the next day as to when the car would be available to show and take out for a test drive, indicating that it would hopefully be that next day. The next day I hadn't heard from him so I decided to call and inquire about the status of this car. He said that he would try and find out and get back to me. This was at around 1:15 PM. I never heard back from him. Later that night I sent him an e-mail, saying that I didn't mean to be a bother, but I just wanted to know what was going on. Hours later that night, I received an e-mail from him saying that he was sorry but someone had bought the car sight unseen. I don't know who is responsible for this, but it reflects badly on this dealership, and I will spend my money elsewhere.

transstar3

Nov 27, 2013

A very pleasant and professional experience to work with Jonathan Chan in purchasing a 2013 Avalon Hybrid. Waiting for the delivery of the 2014 unit.

ChipIsaac

Nov 26, 2013

My girlfriend's 19 year old car was stolen. It was time to get a new one. We created a list of the cars we thought she might like. We were interested in the Prius c and a couple of Scion models. We visited SF Toyota to check out these vehicles. Stephen Prasompetch helped us with the test drive. He stayed well past the dealer's closing hour to allow us to drive each of the models we were considering. When the dust settled we decided on a Prius c. We decided to purchase the car from Stephen because we had such a positive experience working with him. Of course he wanted our business but there was absolutely no pressure to buy. He was simply there to assist us with the process (which he did magnificently). Stephen did a great job prepping the car for us. He personally detailed the car to make sure it was in pristine condition upon delivery. He did a great job configuring the technology package for us and showed us how to use it.I highly recommend that you visit Stephen if you are considering buying a Toyota.

gladiator1966

Nov 26, 2013

I walked into San Francisco Toyota on 2nd and Geary two months ago thinking of purchasing a Camry Hybrid. Stephen Prasompetch. greeted me at the door, and I told him precisely what I was looking for- a solid car without the unnecessary bells and whistles. I dont have a need for the sunroof, the heated seats, the rear back-up camera, etc. Stephen understood what I wanted in a car and delivered. Just for this alone, I'd give a 5 star rating.I took delivery and drove away with a new Camry LE Hybrid the following week. The overall process was comfortable, friendly, and quick. The process was also straight forward and fair, and Stephen gave me great customer service, an extremely competitive price (I did my online homework), and clear answers to my questions about the car and its warranties. Would I work with Stephen at SF Toyota again? Absolutely.

jesnilshrestha

Nov 24, 2013

We visited SF Toyota to browse for a hybrid car and ended up buying Prius 2013 then and there. Thanks to Tani and Alex for making the decision process super easy and helping me and my wife get our first car. We would describe certain features that we wanted in our car and Tani and Alex would recommend us which cars have those features and if we really needed those features. They know about cars and they are there to help people just like you and I. Thank you so much for your hospitality and the whole car buying experience. I will highly recommend Tani, if you ever need to buy a car. And Tani and Alex deserves all the best ratings.

evahumphrey

Nov 23, 2013

Stephen Prasompetch helped me getting exactly the right car that I wanted after another dealership and sales person had failed to do so. Stephen was fast, friendly and very helpful and was able to answer all my questions. It was worth it to me to make the 5-hour trip from Mount Shasta, Ca, to get such good service. Thank you, Stephen!

decibel08

Nov 18, 2013

The experience at SF Toyota was overall great. I got the best price that I could find and negotiate at any of the Toyota dealers within 50 miles, and the staff was very friendly and professional. They put in extra effort to accommodate my schedule and made it all painless. I worked mostly with Kanish Lal, but everyone I interacted with was helpful. Would definitely recommend this dealer to others looking for a Toyota.

Diana E.

Nov 16, 2013

I did everything wrong: I went to see a car without being fully prepared to buy it, AND I went on a Saturday. Really dumb. But I had an appointment to see the car, and I when I got there I was greeted immediately. We talked a bit, then I took the car out for a spin. It was a 2012 Prius with low miles, and while I had been thinking about replacing my old (2005) Prius with 150K miles, I wasn't quite prepared to actually buy the thing. Or so I thought. It took time (it was SATURDAY and everyone and their sister was shopping for a car!) but ultimately I was offered a decent trade-in amount for my banged up 2005 Prius. I planned to pay partly in cash and partly financed by my credit union, but it was SATURDAY and the credit union was closed. No worries! The finance manager had access to my credit union's system, and was able to set me up with financing on the spot. By the time we were done (2.5 hrs later), I needed to go home, clean out my car, and bring it back. But it was late, so the sales manager followed me home in my new-to-me car. I cleaned out the car, got the pink slip, traded keys, and voila! I have a new(ish) car! All around, a great experience. This is the third time I've bought from SF Toyota and I will for sure go back again.

sftremor

Nov 13, 2013

We bought our first Toyota from SF Toyota in 1994 and they kept it beautifully maintained and serviced for 20 years. After an accident which totaled our 1994 Corolla, we just purchased a new 2014 Toyota Corolla. Our experience with SF Toyota over the years has been nothing but extraordinary. Great customer service, good honest repair technicians, and excellent sales staff. When purchasing our new Toyota, our opinion of SF Toyota has only been reconfirmed.Kevin Pang and Ryan Li made our new car purchase extremely pleasant and stress-free. No high pressure sales tactics here, they pleasantly showed us both used & new Corollas until we found exactly what we wanted - a new 2014 model. Ryan happily took us on three different test drives, showed us the features of each car and then with our new car, spent a great deal of time showing us the operations and features of the car.If you're looking for new or excellent used Toyota's or Scion's you must visit SF Toyota - we are loyal customers forever.

Jim4sf

Nov 9, 2013

Stress free when you talking about the price whether by phone or walk-in compare with other dealers. When u come to SF Toyota VAN NESS AVE simply looking for Jonathan Chan you will know what I'm talking about.

celineahannon

Nov 4, 2013

Tani made my purchase so smooth and easy. He was extremely responsive, abe to quickly answer my questions and timely in his responsiveness. He was not overbearing which was a real plus. He gave me a great price and an overall BEST car purchasing experience. I will hIghly recommend friends to Tani. I hope that SF Toyota knows what an asset he is to their business!!

kmurphy88

Oct 29, 2013

i wanted to buy a Prius but needed some hand holding to get me comfortable with my purchase, the options, is it best for me etc. I went to the Toyota on Van Ness and it wasn't a very good experience. I had to wait for anyone to talk to me and when I did talk to them they just gave me a print out of a what a new car would cost. Not helpful. I decided to go to other car manufactures and explore other hybrid brands. I went to 3 other places but my mind kept coming back to the Prius. Avoiding the Van Ness location I went to the dealer on Geary. And they were great there. All of them. Alex Tsan was AWESOME and really went out of his way while not being pushy. and I bought a Prius which i am very happy about. so THANK YOU!

dtripSF

Oct 26, 2013

I visited multiple dealerships looking for the "best deal" on my new Toyota Prius... but it turned out that the one right here in San Francisco not only gave me a great price that I couldn't refuse, but they also had the nicest, most knowledgable, and least "salesy" sales staff of all the dealerships I visited. Alex Tsan was our guy. I cannot recommend him highly enough! He was just so great... taking us on multiple test drives in the different models, and meanwhile never putting on the "high pressure / you have to buy today to get this or that deal" sales pitch. In fact, we liked working with him so much that even though they didn't have the exact model we wanted in stock, or the lowest price... we felt loyal and wanted to give him our business, so we asked him if they could match a price from another dealership and get the exact car we wanted. The manager agreed, and a few days later I was driving home in my brand new shiny Prius! I LOVE my car. I also love knowing that we now have a relationship with San Francisco Toyota, and that they will be taking care of my car over the next several years to come. As cheesy as this may sound, I actually feel like they "care" and really stand behind the product and want everyone to be completely happy with their purchase. I definitely am!

krystle228

Oct 25, 2013

I had a wonderful experience at SF Toyota! I was recently in the market for a new Toyota Corolla and Chris Brunson at SF Toyota was extremely helpful. I was really impressed with Chris' professionalism, knowledge and consideration of my time and what was convenient for me. Chris was able to assist me in getting a great price for the car and options that I was looking for, and in the short time frame that I needed. I was really impressed with the little details Chris handled, like connecting my phone's Bluetooth in the car, and making sure the car had a full tank of gas and was washed and detailed before I picked it up. Chris even followed up with me the following week in case I thought of any additional questions about the car. Overall the staff at SF Toyota were friendly, helpful, and considerate!

DeniseMacGregor

Oct 21, 2013

We live in the East Bay but drove to SF because they offered us the best price on the car we wanted (also spoke/emailed Oakland, Marin, and Richmond). When we arrived we met with Chris Brunson. He was very friendly, extremely professional and courteous. He took us on a test drive and answered all questions. Even though we knew we were ready to purchase, we never felt any pressure to buy at all. Chris has continued to contact us to make sure we are still happy (which we are!) and we would not hesitate to recommend him.

Onetimeelectric

Oct 13, 2013

Larry Lim provided great customer service and we were very impressed with his knowledge of electric vehicles. Larry made the process easy and work hard to get us the vehicle we wanted.

MJCall

Oct 10, 2013

I have been a repeat customer of the Toyota Service Department for many years, and have been very pleased with my experience there - in particular with Eric Durazo. I was driving a Sienna van for 10 years, and our family had literally driven the van into the ground. I was in a rush to replace my dead/dying vehicle and immediately got in touch with Ryan Askew to see what kind of deal he could offer me for a trade-in on my old road warrior, as well as a hurry-up deal on a new Highlander. Within two hours, I had test-driven a Highlander, negotiated a very good deal, and was extremely satisfied and happy with the whole process! I'm not the kind of person who considers car shopping and buying "fun," but my experience with everyone at San Francisco Toyota made my experience pleasant and profitable.

Plaudertasche

Oct 7, 2013

Chris was one of the first who responded to my online request to several Toyota dealers. He helped to understand the buying process and also helped me to understand offers I from other dealers. At the end he matched the best price I got from a different dealer, and I feel both sides ended up with a fair deal! If you go there on a Sunday, you need to expect a bit of a waiting time on the paper work side. Pleasant, straight up, no fuss process. Much appreciated for a first time new car buyer !

savongeik

Oct 4, 2013

I just wanted to thank Byron and Melissa for helping me purchase my first new car. They were nice, corteous and very helpful. Thanks ToyotaSF

zchagpar

Oct 2, 2013

Coming to an agreed upon price was not difficult. Feel like we got a great deal. Staff was very attentive and followup after the car was bought has been great. Would recommend to other folks.

Azn16888

Sep 26, 2013

Sales are very nice and explain to me everything about this new car and get very good deal. thanks Byron Wong.I will like to purchase another new car from San Francisco Toyota again in the future

RolandParis

Sep 23, 2013

My '94 Volvo 850 Turbo got "crunched" by a careless driver so, I was in the market for a replacement. I really had not considered purchasing a "new" car until by chance, my wife and I stopped in at our neighborhood S.F. Toyota dealer. It was there she checked out the 2013 RAV4. She liked it so, about a week later, I dropped in and was immediately met by Damien Fukushima. Damien is courteous, knowledgeable about the Toyota product line, a 2013 RAV4 AWD Limited, in this case.Damien made our whole car purchase experience a real pleasure and I wouldn't hesitate to recommend Damien and San Francisco Toyota to anyone seeking to purchase an automobile.

timothy1217

Sep 20, 2013

Stephen was very friendly and knowledgeable. I purchased a minivan for my family it was my fifth purchase from SF Toyota. I will likely be purchasing another vehicle in the near future for myself. I will definitely be going to SF Toyota.

hlsftoyota13

Sep 16, 2013

I recently bought a 2013 Prius III from SFtoyota. Excellent experience! Chris is friendly, trustworthy, professional and informative. As a person without much knowledge about cars, I was very suspicious about car sales persons, Chris actually changed my opinions. It's a pleasure to work with him. Highly recommend him for any car buyers.

yiptai2013

Sep 15, 2013

I appreciated Jonathan Chan for his time and being very helpful, friendly to assist me while I visited San Francisco Toyota Dealer. It was a good experience and Jonathan went over the features about the Toyota Camry 2013 that I bought. Thank you for providing me with the excellent impression and services.

mwwright17

Sep 12, 2013

Easy and pleasent experience. Sales Manager was very professsional and moved the process along. Eliminated the normal haggling process.Would recommend dealer to a friend

Y. Chung

Sep 9, 2013

Just purchased a certified 2012 Toyota Venza with 6K miles. Entire process was very efficient with Tyler, salesperson and Don, finance manager. Despite the long distance, transaction was executed flawlessly. I called Tyler on a Friday, made all the arrangements. Tyler picked me up on Saturday morning at SFO and I worked with Don, who was able to handle financing and provided an even better rate than my bank by over 2%. Very happy to have dealt with such polite staff and well run operation. Would definitely recommend SF Toyota. Now, I just have to save my money for that silver Lexus LFA in the showroom.

Eliza Schreckenberger

Sep 3, 2013

Over all we were well cared for and all our questions were answered

DarongLi

Sep 3, 2013

Good dealer with friendly sales person. Come here and buy toyota ! The best toyota dealer in bay area, I got my first car here ,thanks SF Toyota.

mcunning2004

Sep 3, 2013

Great to work with Tani. He was straightforward, answered all our questions, and got us on the road in no time. Would definitely work with him again.

PamelaKetzel

Aug 28, 2013

This was my second Prius purchase from SF Toyota. It was again, a pleasant experience and that is saying something for purchasing cars from a dealership. Mitchell Pulver was professional, friendly, knowledgeable, and not at all overbearing. I love my 2013 Prius as much if not a more so (this one has additional features) than my 2005 Prius. Received a fair trade-in value from Michael La. I recommend this dealership for purchasing a Toyota or Scion. I also have all my servicing done here as well.

Lgs813

Aug 27, 2013

I love my new Prius. Jonathan helped me get the exact color and features that I wanted. Very helpful and friendly. I would definitely buy my next car from him.

fitfun4life

Aug 25, 2013

Well First of all I'm a manger and I know excellent customer service,Michael was pleasant and not pushy.Me and my son went in looking at a porsche,We took a test drive my Son loved it.We sat down to fill out the paper work it took some time but Michael was letting us know through out the whole time what was going on. Then the Manger Edwin Tan came over as well to let us know they were trying their best to get us a good rate.I didn't feel rushed at all.I had been looking for cars with my husband in burlingame and some of the sale's people were rude and had no time or patient's. The next day after I bought my son his car I took my husband there,I'm taking my time to let any body thinking about buying a car from them to check it out.I'm a very satisfied Customer.

egunawan

Aug 17, 2013

We went and got our 2013 Prius here at SF Toyota. Our experience was great. Ryan and Sam who helped us through our purchase were always courteous and very helpful in answering questions regarding the car. We negotiated pretty much over email and had a few phone conversations to finalize the deal. On the pick-up day, we came to within 45min of closing, but both Ryan and Sam never rushed things over. Ryan, who helped finalizing the paperwork, showed features, etc. while Sam was with other customers, was patient with us and made us felt we were treated the best that they could. Thank you both! It was an awesome experience at your dealership.

TimTully

Aug 14, 2013

A very nice experience. Sabrina coordinated a time for the car to be brought to my house for a test drive so my wife who is pregnant could also see and drive the car. The negotiations were smooth and I was given a thorough Prius tutorial and full tank of gas. I couldn't be happier.

Rob in Sacramento

Aug 4, 2013

I live near Sacramento and used cars.com to search a 75-mile radius for the car and features I was interested in purchasing. I found the exact car I was looking for at SF Toyota, and at a very good no-haggle price. The salesman I worked with, Sunny P., was very responsive and answered my questions honestly during my initial email and phone inquiries. He even took emailed photos of my trade-in to his boss for an estimated offer so that I could know up front what to expect. Since I couldn't make it to SF Toyota until the next morning, Sunny called me at the close of business the night prior to confirm that the car was still available before I made the 2-hour drive from Sacramento to SF. Upon my arrival the next morning, Sunny immediately greeted me, he showed me the features of the car and we took it for a drive. When we returned, I received a firm offer on my trade-in that was exactly the same as the figure we had discussed over the phone. Milly in Finance was a pleasure to work with as well! The whole buying process was so much easier than I've experienced with most dealerships in the past. It was definitely worth the 4-hour round trip drive, not only for the first-class treatment I received from the SF Toyota staff, but I also saved thousands over comparable cars offered by Toyota dealers in the Sacramento region. As an added bonus, we got to spend the rest of the day in beautiful San Francisco. Thank you Sunny and Milly! P.S. The Certified Prius I bought is very comfortable to drive, and I averaged 50.6 miles per gallon on my first tank of gas, even with 90% of my commute being freeway, and I don't drive it in the slow lane. love this car!

cathbarr1

Aug 4, 2013

Chris Brunson was very informative, professional and fabulous to work with. I came into the dealership thinking that I may want to buy a Toyota but working with Chris made me want to buy a vehicle from him. I know that Toyota's are excellent cars but working with Chris was the selling point for me. I was very nervous buying a new car on my own, but Chris calmly walked me through the whole process. I trust that if I have any issues or problems with my car I would have no hesitation to call Chris with complete confidence he would solve the problem. You have an outstanding employee!!!! I didn't feel comfortable rating customer service (therefore NA), even though Chis was excellent. I feel that I just purchased the car, and for me, customer service is ongoing and is more the service you get after you buy the car.

Wittlewood

Aug 2, 2013

Both J.R. Frialde and Sammy Lee were really professional and made our purchase an easy and pleasant experience. I recommended this dealership to my friend and he also purchased a car here. Great job guys!

wgee

Aug 1, 2013

Byron was very patient throughout the sales process itself and afterwards he spent over an hour giving me orientation about the features of my new Prius V. I've bought only about five cars in my lifetime and this was the first time anyone spent time with me to help familiarize me with my new car. He's very knowledgeable about how to operate all the features and even offered to help me set up my new car with a smart phone in the future when I decide to buy one. He didn't feel like a salesperson to me but more like a friendly and helpful customer service rep.

ramcabatic

Jul 30, 2013

Both JR and Jim were patient with us and went the extra mile on all aspects of our car purchase. Jim worked on our post-purchase paperwork and did an excellent job in making us happy.

dhrosenblatt

Jul 28, 2013

I recently bought a 2013 Toyota Prius at San Francisco Toyota. My experience was excellent. Sabrina Shia was my main contact. She found the exact car I requested in a single day. She worked very hard on my behalf and was very professional. She explained many of the features of the car to me and allowed my wife and I to take it on a very long test drive. Tani Tritasavit also helped me by explaining many other features of the car that Sabrina did not cover earlier. Sabrina and Tani are a great team. I highly recommend them to any potential customer. The car was prepared for me very quickly and was in immaculate condition. The price of the car was the lowest in the San Francisco Bay Area I could find on the internet. I have been driving the car for about three weeks and I love it!

TedMegG

Jul 28, 2013

San Francisco Toyota made buying a Prius a wonderful experience. Mitch was patient as he explained the features of the car, the differences between the various Prius models, and what customers did (and did not necessarily) like about the Prius. He took the time to answer all of our questions and really demonstrate the great features of the car, without making any hard sell. Both Mitch and Mike, the Sales Manager, provided us with quotes in the exact format we requested. When we left the dealership, they were friendly and encouraged us to shop around. When we shared the terms of a deal we were offered elsewhere, they happily worked to provide a better deal. Overall, this was the easiest, most pleasant car buying experience and as a result, I'll happily return to San Francisco Toyota and recommend them to anyone in the market for a new vehicle.

JLO118

Jul 18, 2013

Went to 3 dealerships and chose this one because of the honesty and helpfulness of Mr. CHris Brunson. Spent less time as usual and the car was delivered in expected conditions.

alanslcheng

Jul 15, 2013

Both of the agents I have mentioned are really quite friendly and patient--I have been shopping online for months and they have been nice and all that so they have my business! I have been shopping around other dealers...though they are not absolutely the cheapest, they are the nicest...

Jusam213

Jul 14, 2013

William was excellent. He was very professional and easy to talk with. I highly recommend him when buying a car, such a fast and easy experience.

KamilC

Jul 13, 2013

Larry Lim made the process of buying a new car seamless. Not only did he offer the most competitive price on my 4Runner in the bay area, but he promptly responded to all my emails and did not play any "games" during the purchase process. I would do business again with Larry.

gchastain

Jul 12, 2013

I have dealt with SF Toyota for many years. I have owned 5 Toyotas prior to this purchase, and when I was looking for a new one, naturally, I went to them. Chris Brunson could not have been more helpful. From researching prices, finding the color car I wanted, to explaining all the workings of the new 2013 Toyota Camry LE to me, he could not have done better. I never felt rushed or pressured. I took a Camry on a test drive around the Presidio - a wonderful experience - and got used to the handling, etc. I want to thank Chris and SF Toyota for making what is often an unpleasant experience at other car dealerships a very fulfilling one. Good job, guys!

DRBaumbach

Jul 10, 2013

We came to San Francisco from the Central Valley to purchase a new Toyota. Everyone at the dealership treated us like family! John Horton met us and introduced us to Gil Wever, who put us in the capable hands of Melissa Chiu. She went with us test driving two different models, explaining all about each car. She was very knowledgeable and friendly. We decided on the Toyota Camry SE, but they didn't have the color we wanted. No problem! Mr. Wever got on the phone and located just what we wanted from another dealer. We went to lunch and when we returned the new car was on the lot and we got the paperwork done. We wanted a couple of accessories added and Melissa arranged to get them installed the next day. We returned two days later on Bart and Byron Wong picked us up at the Bart station and whisked us to the dealership. Our car was all ready for us and we headed home very pleased. An excellent experience! It couldn't have been better!

Ime27

Jul 9, 2013

I bought my first new car toyota rav4 2013 to Stephen prasompetch his Very friendly, very professional, very helpful, and compatible price, Last but not least, the facility is so nice, I feel very comfortable at SF Toyota. I'm happy driving my Toyota rav4 2013 thanks Stephen prasompetch

dfergie8

Jul 8, 2013

After having an unpleasant experience at another Toyota dealership (they refused to give me information because my husband was not there) I went to the San Francisco dealership. Both Victor Kim and Russ Mobley were extremely helpful, courteous, and professional. I wanted a very specific Avalon hybrid, and after searching the West Coast for it, Russ then ordered one to be built for me. He e-mailed updates on the progress from the day the car was made to the cross county shipping progress. The car came from Kentucky more quickly than expected, and the dealership got it to me right away. Victor was extremely helpful in trading in my older Avalon, and when the new car came, he explained all the bells and whistles. The atmosphere at the dealership was friendly and low key, with no sense of pressure-not the typical "I hate car salesmen" experience at all! This is the 4th car we bought from SF Toyota and we continue to be very happy with their service and attitude.

SB7771

Jul 6, 2013

I currently live in Washington and I bought a black pearl Corolla LE at San Francisco Toyota because the prices were so much better. I used Consumer Reports to get quotes from three dealerships in the San Fran area. San Fran Toyota was the most competitive and seemed to have the best inventory. The negotiation was completed mostly over email and text with Sabrina Shia (La). She was very responsive and customer-oriented. When Toyota announced a customer loyalty cash rebate after I had already made a deposit on the car, Sabrina contacted me and asked if I currently owned a Toyota (which I do). She included the rebate in the final price when I picked up the car. The dealership seems to have a good honest feel rather than the traditional "used car salesperson" atmosphere. As an example, there were no pressure tactics when meeting with the Business Manager for additional add-ons (extended warranty, window etching, etc). I would absolutely consider buying a car through this dealership again. Keep up the good work Sabrina and San Fran Toyota!

Earlvin

Jul 1, 2013

Was in the market for a new 2013 Camry and the misses and I were satisfied with buying from Larry Lim at San Francisco Toyota on Geary St. Overall, he was respectful, patient, offered the best deal and ensured attentive customer service throughout the buying process. To sum up our buying experience, we shopped at several dealers including Roseville, Vallejo, various Bay Area dealers including one in Southern California. After working with several sales people at these locations, Larry stood out from the others for his straightforwardness, and attention to the customers needs without being overly pushy on the sale. In the end, we were willing to pay over our asking price and best offer from another dealership because of our relationship with Larry Lim and San Francisco Toyota (Geary St + Van Ness St.)In the end he still gave us the best price in the market, and ensured the new vehicle was prepped, waxed, and ready for us upon pickup. We highly recommend seeking out the services of Larry Lim or Michael La when in the Market for a new Toyota or Scion.

billynasholsen

Jun 30, 2013

Damien Fukushima's customer service exceeds expectations. He is extremely knowledgeable about his product and pricing.My most enjoyable car purchasing experience.I have referred, and will continue to do so, 2 friends who purchased cars from Damien.Best price in the Bay Area.

mvuong5321

Jun 26, 2013

Very friendly, very professional, very helpful, and compatible price. This is the second cars I bought at this dealer and the third one from Micheal Dang, the Toyota Saleman. Last but not least, the facility is so nice, I feel very comfortable. Thank to Michael Dang and SF Toyota. I'm happy driving my Hybrid Camry. Look forward to see you again when I have chance.

chopstickramenbowl

Jun 18, 2013

Steven Kawn helped us with a purchase of a new 2013 Toyota Prius and even provided us with excellent customer service. I would recommend him to anyone that's visiting the Toyota Dealership at Van Ness!

jantahighlander

Jun 11, 2013

We recently purchased Highlander from Melissa and Byron. They provided the best price, great and friendly service. They were kind, answered all our questions. Great buying experience, would definitely recommend reaching out.

2013corollalegrey

Jun 9, 2013

The main reason I bought the new Toyota on the day I came is simple, Ryan Askew. I really did not need a new car yet but he spent so much time with me explaining everything that I felt it was the right decision. I know today that I made the right one and am thrilled with San Francisco Toyota and the car I purchased. By the way, you are very fortunate to have him on your team. This gentleman has it all - brains, patience, integrity, excellent follow-through and is easy to communicate with. He is a fine representative of SF Toyota and I am happy to do business with an establishment as wonderful as yours.Sincerely,Christine Marie GlennNew & Satisfied SF Toyota Customer51 Cervantes Boulevard San Francisco, CA 94123-1657(415) 441-7369

JenThompson

Jun 9, 2013

SF Toyota Scion is the Virgin America of car dealerships! Chris and the whole team made this my best car buying experience ever. And I love my new Prius!

Tuulmb

Jun 9, 2013

I am very satisfied to my new car. I like your all of things great service, good price, excellent job and friendly employee. Thank you guys.

wzxerses

Jun 9, 2013

As this was to be my first automobile purchase, I did an extensive amount of personal research and some soul searching before I decided. I do not have money to throw around and wanted to be sure to get a good deal, but I also did not want a vehicle I would regret buying. I heard great things about Toyota and especially the hybrid Prius model. I did some online research on the fuel economy and safety features of the Prius and found I could afford the Prius C. Next I looked at the creature comforts: seats, navigation, audio, moonroof, power amenities, etc. When I felt ready, I reviewed the Toyota official website to find Sammy Lee. I emailed Sammy, and he responded right away. That showed his enthusiasm to help me. I met him to see Prius C models and test drove a C 3. Sammy explained the difference between C 3 and C 4 which helped me decide on the C 4. His patience with all my questions made the sales experience easy and relaxing. Sammy even laughed at my jokes, which is always a plus in my book. After deciding on the vehicle, Sammy helped me decide on financing. I asked him to calculate how much the total cost of the vehicle would be if i paid cash or financed for 60 months. Once again his patience made the process pain free. I now have my first automobile, and it is economic, safe and fun. My experience with Sammy and his dealership was pleasant and rewarding. I would highly recommend Sammy and his dealership to anyone who wants a great car at a great price.

samfouckhei

Jun 6, 2013

I just bought my second cars from this dealer. This time with William lui i felt so much pleased. He is the best and helpful. In the future if i need another new car I will positively look for him.I will strongly recommend my friend.

mlee1168

Jun 5, 2013

My son studies in University of Illinois. He told me he needs car for errands and work in the doctor's office. I have a 2006 Honda pilot and is capable to tackle the weather over there. However, I have a second thought due to the size and also my wife concerns that. It is a big rig. So I started to look into this 2013 RAV4. It seems the size is right and perfect for the my son; the first time driver. So I sent in my quote request to SF Toyota. And Larry Lim was the person responded my quote. He is so friendly and talked me into for a test drive of the new RAV4. I went with my wife. I was impressed of the car. He took his time to explain the detail features and options of the car. I told him my son likes the Grey Color and black interior. He said 'no problem' he can get me the car. Next day he told me he got the car for me. He also gave me the price that I want. I was very surprised. So in the end I traded in my Honda pilot for the new 2013 RAV4. I am very happy. I highly recommend Larry Lim if you are in a need for a new car. Please contact Larry Lim you will enjoy working wiht him like I did.Mike Lee

John2298

May 31, 2013

They all went out of their way to make sure I get the exact vehicle I wanted. They were professional and kept me informed of what was going on with getting the vehicle all the way until it was ready to be picked up at the dealership. Great customer service all the way around

abelo

May 27, 2013

Working with Tani Tritasavit was great; he was personable and made the process stress free. I never enjoyed dealing with dealers (negotiating on price, pushy/cocky sales person, etc); however, Tani was very patient, never pressured us, and gave us the best price without having to negotiate (which I compared on my smartphone). My wife and I were debating between a Highlander and 4Runner, and Tani listened and understood our concerns. He provided great information that addressed our concerns, which helped us decide on the Highlander. Tani was able to find a Highlander with our "must-haves" and more while keeping the price within our budget. On the test drive, Tani took us through a route that allowed me to "really" test the vehicle's performance/handling. Overall, I was glad we were able to work with Tani and would recommend family/friends to him who are looking to buy a Toyota.

GeorgeBrandt

May 27, 2013

David Chu has always been most friendly and helpful. He always does a great job in taking care of me and making me feel good about being a San Francisco Toyota customer. When I decided to buy a new car I never even thought about going anywhere else. Sammy Lee was very professional and knowledgeable about the cars Toyota and Scion offered. He was able to answer all my questions and was friendly and informative, but not overly agressive or pushy. A very pleasant purchasing experience and I will continue to be a loyal San Francisco Toyota customer.

NewCamryDriver

May 27, 2013

Ryan Dong is the reason I went to this dealership. My boyfriend recently bought a 2013 Camry from Ryan. I read the emails they exchanged and met Ryan when my boyfriend went to pick up and buy the car. Ryan was professional, responsive, helpful, and friendly throughout the process. Of course, it also helped that his price beat out at least two other dealerships in the Bay Area. I have been shopping for a car for a little over a year and was discouraged by the misinformation and sleaze factor at the other dealerships. Meeting Ryan was like a breath of fresh air. Actually, the whole dealership is a breath of fresh air. The whole team seems to value customer service. Yes, that's right. They care about the customers.I wanted a white Camry with ivory interior. The evening when I declared this, there was only one left in the Bay Area that fit all of my specifications, so Ryan arranged to have it driven to SF the next day. This one didn't quite work out. Instead of talking me into buying it anyway (which I'm sure the other dealers would have done in an attempt to make a fast buck), Ryan volunteered to get another white/ivory Camry for me so that I will be perfectly happy with my expensive purchase. He was able to locate another car but it didn't quite fit my specifications: It has a wheel lock that I didn't want. Rather than charging me for it (which other dealers would have done), Ryan threw it in for free just so that I can have my perfect white/ivory Camry. Now THAT's the action of an empowered employee who understands the meaning of customer satisfaction.When I went to purchase the car, there were no last-minute surprises of any kind. Ryan was straightforward and honored the original price we agreed to. The finance guy, Phillip, didn't try to squeeze in the usual extras. And lastly, it was really nice that the manager, Russ, came by to greet and congratulate me on the purchase.Buying a car is probably the second most stressful purchase you can make in your life (home purchase being the first). Ryan certainly made this experience pleasant. Oh, and did I mention how happy I am with my new white Camry? :)Epilogue: Ryan called today to make sure I don't have any questions about the car. He did a pretty good job showing me how to use the various tech features in the car the day I picked it up, so I don't have any questions so far. But boy, it sure feels nice to know that you aren't left in the dust right after you drive the car off the lot.

akwan

May 26, 2013

William Lui provided excellent and professional service to us. He explained really well on each model and helped us compare the features and prices on each model. It really helped us make the best decision. He always offers the best deal for us to purchase a new car. This is the 3rd car that we purchased from him. Thank you so much to William!

Bob03

May 14, 2013

Dear William: Thank you help me making a good decision for purchase a new Camry. You are so nice to answer all questions that I have. You will be my best car buyer adviser. Thank you very much again!

caranne219

May 13, 2013

We were referred to Tani by our brother in law whom had purchased two new Prius's a month earlier. My husband and I thankfully had a wonderful experience purchasing our first new car, a Toyota Prius V Five. At first we were looking at the Prius V Three as we thought it would adequately meet our needs and preferences. We were happily introduced by Tani to the Prius V Five (without the advanced technology package). The added features of Softec seats (versus the fabric seats in the Three), as well as larger 17" tires were desirable added features to us. Tani was personable and made us feel comfortable from start to finish. He never tried to up-sell us to purchase the Five over the Three, however he listened and got to know us a little bit and realized we might want to consider the Five which turned out to be the perfect fit for us once we took a look at it. We appreciate the ease of dealing with Tani, whom was very knowledgeable and answered all the questions we had. The experience was quick, seamless, and essentially stress free, which we owe to the exceptional customer service provided by Tani, and the SF Toyota dealership. We would not hesitate to purchase from Tani again (or refer friends) if we find ourselves in the market for another Toyota vehicle.

pedro2666

May 13, 2013

Victor Kim and Edwin Tam were both very helpful in explaining my options and not being high-pressure salespeople, while still being attentive and showing I was a valued customer. This can be a difficult balance and both of them struck it very well. I would definitely consider SF Toyota for my next vehicle purchase.

ChrisYee

May 12, 2013

I had the pleasure of working with Sammy Lee and Jim Park in purchasing my Tacoma. They made it easy to do business and were very responsive to my needs in purchasing a vehicle. I highly recommend that if you are in the market for a new Toyota, don't hesitate to give Sammy a call at SF Toyota.

littolisasmile

May 12, 2013

I had a great experience purchasing my first car at San Francisco Toyota. Tani Tritasavit was very personable and cared about finding the right car for me. He identified exactly what I was looking for to replace my old one, which led me to buy a level 2 Prius C. I am very happy with its excellent mileage, size for parking and the price that we got it for. The overall experience was very stress-free and efficient. I actually look forward to service appointments and meeting with the staff again in the future!

zlekttklj

May 12, 2013

The new look of the store really caught my eye, along with the friendliness of the staff. Ryan Askew and Gil Wever were very helpful in trying to accomendate our choice of model and color that we are looking for. Finally we got the one that we like with a teriffic deal. We really appreciate their patience and be able to accomendate all our requirements. This is a great place to check out a new vehicle if you are thinking about purchasing a new one.

P1lui

May 3, 2013

I have purchased 3 cars from William in the last 20 years. No negotiations needed, his prices were the lowest. Great service. He answered all my questions.

jbcoblentz

Apr 25, 2013

Jayson Cheng was very helpful with my purchase of a new Toyota Camry. He was very accomodating with pick-ups from Hertz and visits to your neighboring offices on Geary Blvd. The only hang-up was waiting for paperwork from one of your sales managers to finalize the sale. On 4/11/13 I waited almost an hour for the papers which were not forthcoming and had to leave. Came back on 4/13/13 and got the papers.

thedavid01

Apr 23, 2013

World Class customer service! Chris Brunson listened to what I wanted and provided the EXACT vehicle. No "bait and switch". Friendly, knowledgeable, professional and efficient! The process from start to finish was a joy. Excellent communication skills, kept me in the loop during the vehicle search process and answered all my ( sometimes repeatative, annoying) questions without a hint of attitude. Great follow up too. Made sure I'm completely satidfied with my new car...and I am! 10 stars!! Thanks again, Frank and Chris!

AndyM23

Apr 22, 2013

This was the second dealership I approached while looking to trade in my 2010 Subaru Forester towards a new 2013 4WD 4D Toyota Tacoma. The first dealer I approached offered what I felt to be an extremely unfair trade-in value for my car (relative to Kelly Blue Book's "good" condition trade in value). Ryan immediately offered me a better price on the new truck, and was able to negotiate a much fairer trade-in on my old vehicle. Overall service was very friendly and generally well informed. I added on leather seats (non-factory option), and the turn-around on that was pretty quick (3 full business days). Overall, I'm very pleased with the vehicle and service I got. It would have been nice if I could have talked the price down a bit more, but that's a bit to be expected with a high-demand vehicle like a Tacoma.

tranclan

Apr 20, 2013

Thanks to Steven Kwan's help with making the Sienna purchase a pleasant experience. He quoted us what we asked for and it was really hassle free. Steven was friendly to talk to and easy to work with. THANK YOU Steven!

Johnnylyng

Apr 19, 2013

Very enjoyable experience. Michael Dang was not pushy, got me the color I wanted and helped with the process of purchasing the truck. Thank you Michael

dmulgrew

Apr 17, 2013

I love my new Toyota Camry Hybrid. I was looking all over for this car in RED and found it here! Tani Tritasavit was great in showing me all the things my new Camry does. My last car was a 2003 Toyota Camry which I also loved, but a lot of things have changed over the last 10 years! Thank you Tani for taking time to go over everything it helped me so much! Love my car, love the deal you made for me!Thanks,Dawn Mulgrew

gendronrw

Apr 15, 2013

Tani provided professional and friendly service throughout the purchase of our new Prius. He spent as much time as we needed to understand each step in the purchasing process. The entire experience was a NO pressure sale. SF Toyota is a dealership we would recommend to friends and family without hesitation! Thank you Tani and SF Toyota.

BrianSeto

Apr 9, 2013

I been leasing Lexus, BMW, Acura, Mercedes for over 15 years. Finally wanted to get a Prius. I been to other Toyota dealerships, has just been treated badly, specially the one, not to mention any names, in Daly City *_-. Initially thinking must be the brand thing, since I been so used to the "Luxury" brand treatment, where there's coffee/tea and most importantly sale people that dress professionally and treat customer courteously. At the Daly City dealership, the sales people were okay, but their management staff was rude, demeaning, try to make you feel they are doing you a favor by selling me a prius at a slightly discounted price. I didn't agree with their offer, not even trying to counter, their "manager" just up and left, without saying a word. Even as a customer I wouldn't up and leave. At the least, apologize and say "sorry looks like we can't agree on a price, if you change your mind come back" So arrogant, disrespectful, and unprofessional. No wonder the auto sales industry has a bad name. I was so disappointed I was going to go back and lease a Lexus Hybrid. I was just happeed to drive by San Francisco Toyota the next day, still had the bad taste in my mouth, had no intention to buy the prius anymore. But somehow decided to "see" what they had. When my wife, kid and I enter the showroom, it was clean, warm and the first person that greeted us, his name is Tani, was courteous, no pressure, and was genuinely interested in make sure we are happy, answer all our questions without ever saying " will you buy the car today?" "can I get you a deal today/" " you want to drive the prius home today" I don't think the word "today" is in his vocabulary. When we did talk numbers, he didn't say or make you feel, are you crazy for asking for a discount? Simply, he said I'll see what I can do. I told him honestly I didn't want to talk numbers that day because we didn't expect to stop in and had other obligation. We email and spoke over next few days, and agree on a price that I thought was a great deal without even trying to do any real haggling. Got the car we wanted fresh off the truck. I would highly recommend SF Toyota and Tani. I been to their service department too since I got the prius, people there was great too. They did make a mistake but fixed it promptly. This is how a great dealership should be run. Kudos to management on a well run, customer oriented organization.

49erssjk

Apr 2, 2013

We have brought cars from William Lui for the past 20 years. My brothers, sisters and friends all buy cars from him. He always give us a good price and we don't waste time discussing price. He is up front and honest with us.

danlangford

Mar 29, 2013

I did not know much about Toyotas before visiting SF Toyota. Ryan Dong was extremely knowledgable about the products. I also found him to be very trustworthy. He is kind and patient and did a great job helping me get a new Prius.

natfab

Mar 24, 2013

I was in the market for a new Prius C, and had contact various Bay Area dealers via email. Melissa wrote me back right away, and then again was first in responding to my questions. When I went in to test drive the car, Melissa was not there, but Tani took care of me. He was very professional and was very "no pressure". He helped me get a great price and also did not charge me extra when the the color i wanted wasn't in stock and they had to drive it from the North Bay. Other dealers I was communicating with were giving me higher prices for getting the habanero color I really wanted, vs. what they had in stock. Overall an awesome experience. I got the exact car I wanted, I felt respected and in a friendly environment and I feel like I got a great price. You can beat that! oh, and when i couldn't get a ride from my friend at the time I was expecting to get over there to pick up the car, Tani came right away to pick me up!

ivanazeka

Mar 23, 2013

I have just purchased my new Prius and I had a wonderful experience at San Francisco Toyota. I first did a test drive of Prius III with Sammy, who answered all my questions and gave me useful advice about Prius features and specifics of different trims. Thanks to him, I decided to go with Prius Persona (instead of Prius III) and I am really happy about my choice. Then I talked to Ryan about pricing and really quickly got the price that I wanted. Most of that was done via email, which worked great for me since I cannot always answer my phone. There was no "come here and we'll talk about it" crap that you get from some other dealers. Guys at SF Toyota were honest and responsive. The paperwork went smoothly and Phil gave me thorough explications of all contract details. Overall, the service was impeccable and I never felt pressured from the dealers into buying. These guys are great! Highly recommended.

mikeflores2000

Mar 23, 2013

Parts and Service Director Igor honors warranty work turned down by dealers in the San Jose, CA area.This dealership always provides exemplary service and quality of work including body work by LoFrano and Sons.

sommjet

Mar 23, 2013

For me, the experience of finding a vehicle had been long, difficult and stressful. For 6 weeks, we had combed the internet, gone to several dealerships, as well as meeting up with a few sellers in the private sector. Besides each vehicle not being quite the "perfect" car, i.e. wrong color; high mileage; not the options we wanted (moon-roof in particular), we encountered some pretty sketchy characters and selling styles. Each time we left discouraged and confused (being pressured to buy something else that was "good enough" or way out of our price range0. From the minute I contacted San Francisco Toyota, my whole experience turned from a nightmare to a dream! Ryan emailed me within minutes (while I waited for two days for another dealership to call me back about a particular car). Once he located the car, he called me back to confirm that the vehicle was in stock and detailed, and to arrange an appointment. Another email confirmation the day before we were set to arrive (still waiting tor this other dealership to call me about what seemed to be a duplicate car...) We were concerned about traveling far to see this car (from the North Bay) but it was well worth it. Although Ryan was not available to meet with us, he had arranged for Steven to show us the car, and take us for a test drive. He answered all our questions and then let us be...no pressure, just allowing us to make a decision. The financial process, which can be arduous, was pleasant and smooth. Ryan & I have talked several times since the transaction as well (we have a little bit of a learning curve with the technology of the Prius, but he keeps answering my questions without hesitation). Throughout the experience, Ryan, Steven & Phillip were kind, polite, respectful, and knowledgable. We were glad to being doing business at a dealership with principles and high standards for customer satisfaction. Definitely go to San Francisco Toyota to buy a car!

neonbeach23

Mar 21, 2013

I'm currently on my second car from SF Toyota. Sammy Lee helped me years back with my first Scion xB and Ryan Dong sold me my most recent 2012 xB. Both experiences were awesome. I called ahead to set-up my most recent purchase with Ryan, so all I had to do was walk in, sign paperwork, and the car was already upstairs, parked, cleaned, and ready to go. Can't beat that! Bottom line, very knowledgeable, very friendly staff, and super easy process. Go check them out!! :o)

MarkMarina

Mar 18, 2013

Chris is excellent salesman-knowledgeable,friendly,polite-real professional! He really helped us to make a choice and made our purchase stress free Thanks!We are recommending his service to our friends.

patrickchoi

Mar 17, 2013

Steven Kwan provided excellent communication, sales,information and service. The price was the best around all dealership. I would recommended my friend whom want to buy Toyota and scion to Steven.

Rigging65

Mar 17, 2013

Tank Tritasavit did an excellent job getting back to me during our phone exchanges and even managed to clean up a misunderstanding with the broker I was originally working with. He was professional and approachable, on time and delivered what I expected. Thanks Tani!

ykonchit

Mar 16, 2013

My wife and I came to buy a 2013 Toyota Prius from Toyota San Francisco. Victor Kim was the person we talked to. He gave us service, price, and information above and beyond what we have seen and talked with other Toyota dealers. We decided to do business with Toyota SF just because we liked Victor and felt we are safe with him. In fact, Victor and Edwin (Victor's manager) both were amazing.

evgenyvasenev

Mar 15, 2013

I have bought a new FJ Cruiser and It was a really awesome experience. I fall in love with that dealer. I totally recommend it to all!

bigodb

Mar 14, 2013

San Francisco Toyota got me the exact vehicle I was looking for. Tani Tritasavit was very helpful and cordial during the purchase process.Everything was done smoothly and without pressure. Great experience and I love my new Toyota Tacoma Limited.

heidiobermeit

Mar 12, 2013

Ryan Dong was a pleasure to work with and he found me the exact car I was looking for at a great price. He was always very quick to respond to all of my questions (he even texted me a response to a question I sent him at 10pm on a Saturday night!). The original quote he sent me was the exact price I paid. They did not have the color I wanted onsite, so he arranged for it to be transported over to the SF dealership next day even though it was over 100 miles away. Thank you Ryan for a great car-buying experience!I do have one piece of advice regarding the financing: If you are financing the whole purchase, I recommend against purchasing the gap insurance they offer for $600+. My own insurance company offered the gap insurance for only about $1/month!

Neveragaintoyotasf

Mar 12, 2013

After car shopping for a couple of days I found what I was looking for on cars.com located at Toyota San Francisco. I was told they do not negotiate but the car was reasonably priced so I wanted to head up and take a look. It was about 4:00 on a Saturday and when I told "Chris" I'd be heading up but that it would take me over an hour to get there, he promptly told me they close at 6 and that I should just come the next day. I was kind of surprised by that because I figured normally car sales personal wanted your business. I told him I'd like to come up that day and he told me to hold on because one of his sales associate was talking to someone who was also interested online. I let him know that I had originally been talking to a "Melissa" online but then just decided to call. So he told me to just come in and ask for her.I drove to San Francisco from Fairfield with a 10 month old baby. The driving process was horrible as I got off the freeway in San Fran with only 6 miles to go, in which took me over a half hour (don't know how people can handle that traffic on a daily basis... props to you). Anyway, my baby screamed pretty much the last 30 minutes of the ride, when I got there I was so happy to be out of the car. I came in and asked for Melissa and was taken by her to high bar stool tables. I asked her if they had a play room we could go to so that the baby would be entertained and she informed me that they didn't have one (all other dealerships at least had a play area for kids), since the chairs were so high I ultimately had to put my son on the floor to play with rocks (which I guess is what "all the kids play with when they come". I didn't even want/need to test drive the van because I knew I wanted it and had driven others. I had a trade in, but I had only paid it off the week before. Chris had said that wouldn't be a problem. They only offered me $11500 for my Honda which after going to numerous dealerships that this was the lowest I was offered out of all. Still no other dealerships that I had been looking into had the car I wanted so I chose to proceed. After filling out a crap load of paperwork and trying to juggle my baby, I was told by the manager Russ that we couldn't close the deal because he wanted to call to verify that my car had indeed been paid off. That was a bit strange to me because no other dealerships had an issue and I was able to proove that it had been paid off by logging into my account or calling. But whatever, I was tired of trying to do it all with the baby and it was getting late. He told me he would hold the car until Monday when he could call. So I left and drove another horrible hour and a half home with crying baby.Sunday rolls around and my husband isn't understanding what the issue with the paperwork is so he calls and was told to print something out that shows we paid off the car. Our printer wasn't working so we had to drive to his moms and also found a sitter so we could go to SF without the kids. Melissa asked me to text her a pic of the paperwork in which I did. She then told me to just wait until Monday. When I told her that I didn't have a sitter and didn't want to deal with bringing the baby again, she told me to let her know if things changed.My hubby and I drove around all day Sunday looking at minivans again and at the end of the day, I still liked the one at Toyota SF the best. I text Melissa and told her I still wanted it and that I'd be in the next AM to get it. She responded that her manager would call me and asked if I could come in Tuesday - Thursday. I told her I had school those days. I felt at this point they didn't want my business or cash. I mean we were paying $9000 in CASH and the rest was my trade in which was a good car! When I told her no, she didn't respond until 9am in the morning.She text me at 9 am "Good morning, can you go to the bank and get a cashiers check for the amount. Can you make it in at 10am? Also clean out the accord. Thanks, Melissa". WOW>>>>> I can't believe she text me that at 9 AM like I owed her something! Clearly it takes me over an hour to get there as I told her before and second, she told me the manager would call me before I came in. I immediately text her back and asked for the general managers name in which her response was "I am off today but going in to help you so please let me know if you can make it in at 10-1030 am." I was shocked and told her not to worry about it, that I was disgusted with the whole process.I called the general manager Doug and he told me he was very sorry, and that they would deliver the minivan to me with all paperwork. But I was already over doing business with them. Too bad I couldn't have just dealt with Doug the entire time. Melissa and Russ have made sure that my family, friends or I will ever do business with Toyota of SF.Happy to report I ended up with the exact minivan 20k lower miles at cheaper price at Eliasmotors in Hayward the same day!!!

sanfrantransplant

Feb 15, 2013

Awesome customer service! They were willing to work with me even though I was out of state and had to go through some banking gymnastics! They even picked me up from my apartment and drove me to their dealership so I wouldn't have to take public transportation to pick up my car! Everyone was also very friendly and patient walking me through the contract and helping me get used to my new car.

renren628

Feb 13, 2013

Our experience working with SF Toyota was fantastic. Working with Ryan Dong and the rest of the team at SF Toyota made the car buying experience more like a pleasant daydream rather than the stressful nightmare we all know it could be. After a phone call and a couple email exchanges with Ryan, my wife and I found ourselves saying yes to the purchase of a new Highlander. Ryan was able to give us a great price and made the whole process so easy. It took about a week or so to have the car delivered to the dealership, but in the meantime he provided us with all the necessary information to begin the insurance process, credit check and also gave us all the specs making us all the more excited for the delivery date. Upon delivery, Ryan informed us that the car was ready and that we could pass by at any time to finish up the paper work and drive our new ride home. The day we picked it up, we entered SF Toyota and were welcomed by smiling faces as well as our Highlander, front and center in the showroom. Ryan went over the initial paperwork with us and then he handed us over to Phil who went over some detailed information and of course more paperwork. :) Phil was also great to work with. He was personable and genuine and was upfront with all the details regarding warranty and added services. It truly felt like he was on our side. After we finished all the paperwork, Ryan even took some time to introduce us to our new Highlander. We unfortunately didn't have time for the full tour, but he showed us all the few major features and also give us some tips on how to really take advantage of all the car's capabilities.In a nutshell we were given a great price and great service. That's all anyone really wants especially when you're about to spend a pretty penny. The next time I'm in the market for a new car, Ryan and SF Toyota will definitely be at the top of my list.

chewwwy8

Feb 12, 2013

I went into the Van Ness showroom to take a look at a new family commuter car and was greeted by a very nice and easy going salesman named Ryan Dong. Ryan took me around the showroom showing me my options. It came down to a Prius or Camry so we took both out for a test ride. I had a ton of questions about both cars and what choices I had in options. Ryan explained all of my options and all of the features for both cars. There were a ton of options for both cars but after talking with Ryan we figured out what was best me. I settled on a Camry SE Limited and couldn't be happier. Ryan went the extra mile after all of the paper work to get my iPhone working with the new eTunes which allows you to use your cell phone as a hot spot for apps which are loaded on the touch screen navigation. Ryan even called me a week after the purchase to follow up and see how the car was running and if I needed additional help with any of the features. I highly recommend SF Toyota, Ryan Dong and Toyota.

RoksanaL

Jan 29, 2013

My experience with San Francisco Toyota was superb. Ryan Dong was the Internet Sales Manager (car dealer) who was helping me. He was caring, courteous, patient and most importantly very honest and upfront. What made me choose working with Ryan was not only the excellent care for the client but also his 100% honesty about all the costs whereas I had car dealers from other dealerships just give me *fake* low prices, lying about disposition/car return fee being included in the 1-pay (paid upfront for 24 months) price of the leased car. Also did I mention that SF Toyota gave me the BEST price out of all the dealerships in Bay Area? So once more if you want somebody to give you the best deal, genuinely care and be honest with you work with Ryan Dong. He and his team: Phil Yue, Business manager and Michael La, Sales manager worked together as a team giving me their 110%. They all cared and made a genuine personal connection with me. A car lease from SF Toyota was a truly wonderful experience where Ryan, Phil and Michael made it as painless as possible...actually they made it a really fun and positive experience. I felt really well taken care of before the sale, during and afterwards (Ryan contacted me already few times to make sure that I'm comfortable with my new car and he's there available to help even though he already made a sale). Those guys are creating a new paradigm of experience in a car dealership. If you want THE BEST head on over to San Francisco Toyota.

jovanox

Jan 28, 2013

We had a great buying experience with Damien Fukushima at San Francisco Toyota. Damien Fukushima was really helpful helping me and my wife decide the best Mini Van for us. He respected the fact that we knew what we wanted and didn't try to sell us additional features. The buying process was very pleasant, we never felt any pressure to make a hurried decision. We are very happy with our new Mini Van and the overall sales experience. We really appreciate all his help!

rosentea

Jan 28, 2013

I have a very pleasant experience in purchasing a Prius Persona on last Saturday from Ryan Dong. I started communicate with him by internet quoting a week ago. Ryan was the most responsive dealer to call back,e-mail and answering all my questions. After scheduling an appointment to view the car, he explained all the details of the car. I actually aimed to get a Prius 3 but ending up to get a better grade Prius Persona. Ryan has been all the way without pushing but with patience to introduce the difference of the two models to me. I am so happy to have my new black cherry Prius Persona back home. He also did follow up calls and encouraged me to seek for solution from him if I found any problem in driving the new car since there are lots of high tech functions. Actually the whole purchasing process is very satisfactory even in dealing of the payment with Philip who also explained very detail on item by item of the cost. I really appreciate. I won't hesitate to introduce my friend to call Ryan with his team at the Van Ness Toyota office in San Francisco.- Rita

htsang

Jan 21, 2013

Purchased a new 2013 Prius through Melissa who was very professional and very helpful. The dealership didn't have the specific color and package of the car I wanted but Melissa was able to get one for me the following weekend. Overall very happy customer and will recommend to friends and family.

michelle_wayne

Jan 14, 2013

If there can be such thing as a "great experience" buying a car, than this was as close to it as I will probably see in my lifetime. After researching cars online and at other dealerships, my husband and I decided on a Toyota Highlander. At our first Toyota dealership (see my Putnam Toyota review), we were not able to come to an agreement. So, home we went to look for the exact car that we couldn't get and try to locate it. I did a search for Toyota dealerships in the greater Bay Area. There are many! Most had instant chat, which is great. I chatted with 4 of them and nobody had the color and options that we were looking for. At 3:30pm, New Year's Eve, I was giving it one last shot with San Francisco Toyota. I "chatted" with Nicole and told her exactly what I was looking for and wanted to buy something today (sales tax was going up 1/2% on Jan. 1, 2013). She asked for my email or phone number so the sales manager could talk to me regarding specifics. Michael La phoned me from SF Toyota and immediately I was at ease. He asked about my previous experience at other dealerships and how he hoped he could help me. He stated that while he didn't have the exact color interior I was looking for, the price may change my mind. Well, he was right! My husband and I decided to go ahead and drive into the City (at 4pm on NYE) to look at the car and see if we could "settle" on a different color interior. When we got to the dealership, Michael told me the car was on it's way from the other showroom on Geary and could we wait about 10 minutes. About 15 minutes passed and he came over and explained that they were having trouble locating the car and most likely had been sold during our drive up from San Mateo. While disappointed, we just figured it wasn't meant to be (especially because the interior color was not our first choice).During the wait time for the Highlander, Michael had our car appraised for a trade in. While it wasn't exactly what we hoped for, it was way more realistic than what the other dealership had offered. When the Highlander didn't show up, he felt so bad about us driving up there, he upped the trade-in and began his search for another Highlander.Success! Michael was able to find us a car (albeit in South Lake Tahoe) with all the options AND the preferred color interior. So, at 5:30pm on New Year's Eve, we started the paperwork for the new car. At this point, the dealership was empty. Even though I felt horrible about doing paperwork so late, everyone made us feel at ease. We finished with everything a little after 7pm.In all, we dealt with 3 people at SF Toyota. Michael La, Sammy Lee and Phil (sorry, don't know last name) the finance manager. They were all excellent! So personable, knowledgable and most of all, helpful!The one downside to the dealership is that there is no play area/kids room. We had to bring our 3 year old with us and that made it difficult to complete the process.

getorganized

Jan 7, 2013

This was for me an unexpectedly pleasant experience in buying a used car last weekend.I arranged by phone with Sales Consultant Ryan Dong to evaluate a couple of cars I was considering for purchase that I found on-line. When I left home Saturday morning, I did not expect to actually purchase the car that day. Frankly, I was not looking forward to dealing with a dealership and had preferred to purchase from a private party. But I had been unable to find the car I wanted and so resigned myself to what I feared would be a high pressure and potentially deceptive sales pitch.I was pleasantly surprised to find just the opposite. Ryan was helpful, well informed, and low key. He listened to what I wanted and tried to be helpful. I didn't buy the car I came to see but instead another of the same make, model and year but with fewer miles and Toyota certification. It cost more but he provided sufficient information to convince me that it was worth extra money. I never felt any pressure to make a hurried decision or to make an impulse purchase.I am delighted with the car and with the sales experience and commend Ryan for his professionalism and assistance. His business card says he is a Sales Consultant. "Consultant" is an apt description.

lumini614

Jan 6, 2013

I drove home with a new Toyota Prius C about a week ago thanks to the team at SF Toyota.I would not have made it into the dealership if it had not been for Ryan's friendly and personal customer service approach when I requested an online quote. He is honest, knowledgeable, and professional. I felt at ease throughout the entire process - no pressure, no hassle. Sammy assisted me on a fun test drive and Phil explained all the complicated details about the car's financial transactions in a clear and concise manner. I would definitely recommend SF Toyota to family and friends for their exceptional customer service!

connie.mckinney.777

Jan 3, 2013

An easy transaction from the first email quote to the final sale. JR went out of his way to deliver the car to me as I live out of town. The entire team at SF Toyota is fantastic!

MelanieHuang

Jan 2, 2013

Sales provided excellent service. They were able to provide courtesy pickup from my work place to the dealership to purchase my vehicle. The sales consultant answer questions in detailed and explain the functions of my vehicle in depth.

Brian

Dec 30, 2012

Bought a used 1996 Lexus LS 400 in like new condition at a great price in late Dec 2012. The sales rep was outstanding and all the personnel involved in the sale were incredibly gracious. I would buy another car from them in a heartbeat.

pmunyan

Dec 22, 2012

I was looking for a Scion FR-S online, and SF Toyota was the only dealership in the area that had what I wanted (base model/6spd). I can't speak more highly about the entire experience. Dealership was great, especially Ryan. Great experience overall.

RS 8.0

Dec 22, 2012

Best new car buying experience in years. Ryan Dong is an excellent Toyota-Scion representative. Highly recommend his services to anyone in the new or used car market. Cannot praise Ryan enough! See him first!

andrecycle

Dec 21, 2012

As a resident of Ssan Francisco it is important to patronize the businesses in my City. I met with Ryan about 3 months ago and told him I was interested in next year's model. He emailed me when the 2013s were available. I came in an told him the price I wanted to pay and he was able to match it, in fact offered me even more! I got a screaming deal!

donjohnmark

Dec 19, 2012

I've Had a Great Experience With This Dealership! My Sales Consultant We're Outstanding Francisco and J.RI Will Highly Recommend This Dealership Especially those sales Consultant! I'am a first time buyer and they took good care of me!

Stephen Prevost

Dec 18, 2012

Excellent sales approach with no pressure to buy before I was ready. Explanation of car controls and features was good given the complexity of the Prius 4 trim. Follow-up phone call for any further instructions needed appreciated. Invitation extended to come back at any time with any further questions. Would rate the service to date as excellent, the reason for the rating given.

Scott3481

Dec 16, 2012

I bought online though USAA - the process was easy and quick. Sam was our salesperson; he was extremely responsive, very easy to talk to, knowledgeable, and made sure that we knew the ins-and-outs of the vehicle before leaving. There was no hard up-sell on any additional features, no haggling, and no pressure of any kind. They respected the fact that I knew what I wanted. The entire process took less than 90 minutes, of which probably 30 minutes was spent inspecting and learning about the car. I bought my first car in 1984, this was hands down the most pleasant car buying experience I've ever had. I would definitely recommend them, and will definitely consider them first in the future even though they aren't the closest dealer to me in the South Bay.

159503714

Dec 15, 2012

Doug Donnellan is to be commended to have such nice, friendly and knowledgeableassociates in one of the best, no, THE BEST Toyota dealerships in California.From the time we drove up to their location at 1701 Van Ness Avenue and were greeted by the employee on the driveway to assist us, taking our old Camry and directing us to Michael La's office, we felt very much at home.Michael then had Sammy Lee and himself guide us through the very easy decision to purchase a new Camry.The nexrt step handled by Philip Yue was one of the easiest financial transactionssince the last time in December 2006 when we purchased a 2006 Highlander and were assisted by Queenie.We will continue to rave about San Francisco Toyota to our friends and family.To Michael, Sammy and Phiip, thank you so much again for everything!Sincerely.Mike & Janice Pingatore

paulmoon

Dec 11, 2012

I had a great experience buying from San Francisco Toyota and a big part of that was due to my Sales Consultant, Francisco Lopez.Francisco was friendly and knowledgeable. But, more then anything, Francisco's no pressure sales approach allowed me to really spend time with the car and experience it under real life driving conditions. Something I didn't get at any other dealership I had visited. If you are looking to buy a Toyota in a no pressure sales environment, have all your questions answered and really have a chance to use the car under real life conditions - go to Francisco at San Francisco Toyota. You'll likely end up going home with a new car.Keep up the great work Francisco.

EdWong

Dec 10, 2012

I visit the dealership not expecting to purchase, as I was still undecided. Sammy's friendly, knowledgeable and courtesy nature made my decision easy and I left with a brand new Camry Hybrid. Thanks Sammy.

adockus

Dec 5, 2012

I had a great experience dealing with the three gentlemen I listed above. They were knowledgeable and friendly during the whole process. I thought so much of them that I "white soxed" them all when I picked up the new car. I would definitely recommend SF Toyota to others. I have dealt with the dealership since 2005 when I purchased my 2005 Prius and during all service on the vehicle. Keep up the great work.

delpuerto

Dec 3, 2012

This was a fantastic experience and I can't say enough good things about SF Toyota. It was my first new car and Michael was very supportive and informative without being pushy. He explained all of the features and took his time with us even after we signed the paperwork to make sure we understood all of the features of the car. Michael was great!

SCrosby

Dec 2, 2012

My overall review of San Francisco Toyota is Great! The people there are freindly and very knowledgeble without a high pressure mentality. They made the purchase of our 2013 Highlander a comfortable experience. We would recomend San Francisco Toyota and the people working there to any of our family and freinds.

Dave_T

Nov 29, 2012

Kudos to Jayson, Edwin, and the finance team for making my experience top notch. The whole SF Toyota team has great personalities. Jayson is very knowledgeable, does not pressure you in buying a vehicle, and makes you feel right at home. It felt like we knew each for a long time. My wife and I ended up buying a 2010 Prius Package V. Their pricing is very competitive. I have been researching a 50 mile radius for the same vehicle and SF Toyota came back with the lowest pricing. Jayson's customer service from start to delivery is beyond expectations. Take my word for it. It was so great I ended buying another vehicle (2011 Sienna) from Jayson the next week. Poor guy, we kept Jayson beyond his shift for both purchases. Never did he rush to get us out the lot. He took the time to explain and answered all our questions. The van wasn't my primary chose but after driving around different lots and comparing the Highlander we accidentally stumbled on the Sienna and got sold on it. Jayson took the time to show me all the features and man these vans have become more advanced. It was perfect for my family. SF Toyota is where you want to shop and buy. You won't be disappointed. I enjoyed the complimentary gourmet coffee and tea.

terrynatsume

Nov 29, 2012

We just purchased our 5th Toyota (1997 Camry, 2000 Sienna, 2005 Tundra, 2007 Camry Hybrid, and 2012 Camry Hybrid) in 15 years at the same dealership: San Francisco Toyota Scion. It has always been important to us that we do not feel pressured to buy during our search for a new car and this dealership respects our wishes. Their service department, used car lot, and showroom are all within a block of each other, making it easy to move between them. They have a large inventory of used cars, and new cars are showcased in the showroom and adjoining lot, with more at their nearby warehouse. This last purchase experience was just as great as our first: staff is friendly, knowledgeable, and attentive. A big thank you to Tommy, Kevin, Jaysen, and Donald for taking such good care of us during our latest purchase.We also have our cars and truck serviced at this location. Their service is excellent and we are very comfortable with the costs. They pride themselves on providing the best customer service possible and request feedback by email after each visit. They seem to have little turnover of staff, so we are frequently greeted by name. (They also have great coffee in the waiting room!)

Mimi D.

Nov 26, 2012

I walked in to SF Toyota and walked out with a new car the same dayall because Ryan Dong was so great to do business with! Ryan is so professional, courteous and friendly that he made the decision to get a new Prius a no-brainer. Yes, I like Toyotas, but I didn't walk in to the dealership with the intent to purchase. But Ryan's excellent customer service made the experience so great, I quickly decided to get a new Prius. Why go somewhere else and get hassled by unpleasant sales people? With such top-notch customer service, I'd come back and buy my next ten cars from him.

quangtransf

Nov 20, 2012

Friendly staff.No pressure. Easy and comfort environment.Convenience, I am living in san francisco.I have check out other Toyota Dealerships, this one gave me the lowest price.I would recommend any one I know about this place.

grecocali

Nov 14, 2012

Both Melissa Chu and Byron Wong were curtious, Knowledgeable, and very helpful in the purchase of my new Tacoma. I basically got the price I wanted and was provided with a fair trade for my old truck.Thanks again you guys,Paul J. Grech

tacomaguy2

Nov 14, 2012

I was in the market for a brand new Tacoma and was introduced to Sabrina by a good friend of mine. I was contacted promptly by her and she was very helpful from the beginning. My situation was unique as I was trading in two cars to finance the new one. I was dead set on getting certain trade in prices for both my vehicles and was shocked when I was offered what I was asking for them.The transaction was smooth and the sale happened very quickly. Their out the door price was very competitive and could not be beat by other dealers. Sabrina was also able to get the car within a few days so that I didn't have to wait while they located one.I briefly interacted with Tani as he was able to help facilitate the trade inspection to give me a final price for one of my vehicles. He was very professional and answered any questions I had.I would definitely recommend this dealership and its employees.

lewisrossman

Nov 13, 2012

I initially started working with Sabrina and she promptly got me all the information and availability i asked for. I then worked with Tani, who was genuine and friendly. He followed through with delivering me the vehicle i wanted to the tee. The whole team was helpful in facilitating me in a fair and prompt manner. I highly recommend both Sabrina and Tani. Sabrina was quick to respond and Tani did a great job following up. They both made me comfortable as a buyer and i would most certainly seek them out for future business.

JACWEB

Nov 7, 2012

My experience of shopping at SF Toyota, working with Ryan Dong, and making a decision to buy a 2012 Toyota Camry was pleasant and positive from start to finish. I never felt pressured and was treated respectfully throughout my visits and endless questions to both Ryan Dong and Jayson Cheng. I recommend both of these salesmen and SF Toyota to anyone shopping for a car. Initially I went looking for a good used car but after some information gathering and discussions with Ryan, I saw the value of a new car purchase. It's my first new car EVER and I just love it.

thexubox

Nov 5, 2012

I love working with Ryan. He's super cool and he really gets to know you while selling your car. Totally great salesman. The only thing I didn't like was that I wish he was taking care of everything throughout the whole buying process. I had to buy another car because of a traumatic event, and I would rather have the person I called to help me than another employee. I spent a lot of time talking to Ryan about it and it would have been more comfortable if he handled the paperwork with me.

kaftom

Nov 4, 2012

The service at San Francisco Toyota was very good. Michael Ma, the salesperson who helped me, answered all my questions patiently. He provided me with a lot of useful information that helped me in my decision-making. If I decide to purchase another car, I will return to San Francisco Toyota to have Michael help me again.

KabirLally

Oct 30, 2012

This was my first time buying a new car and they couldnt have made it any easier for me. When I got there they had the vehicle ready for me to look at and test drive. The atmosphere was great and so are the people.

adharmad

Oct 29, 2012

We had terrific experience buying a new prius from SF Toyota. Both Sabrina and Tani were excellent to work with. We highly recommend SF Toyota.

cjdj

Oct 26, 2012

We recently purchased a Toyota Rav4 Electric Vehicle (EV) from San Francisco Toyota.We were very pleased with the entire experience. This is a new type of Toyota vehicle, yet it is very familiar and easy to drive. Russ Mobley smoothed the way for delivery and charging at home. Larry Lim showed us how to maximize our enjoyment of the vehicle. Larry got us comfortable with all of the new technologies, and he and the sales office team got us through the purchase and drive away process with ease. The service was honest, straight forward, friendly, detailed and efficient. We will be back.

hd415

Oct 24, 2012

I bought a 2012 Highlander from Ryan and would buy another from him if I could. Ryan is friendly, professional, knowledgeable and not pushy at all. He was very knowledgeable about all of the cars and explained everything very well, and the finance paperwork was fast and efficient. My overall experience was excellent, and I'm highly recommending him to all my friends and family!

wizardofzoz

Oct 23, 2012

I walked into the Toyota Dealership and was greeted by Ryan Dong who instantly answered all of my questions, showed me the cars I was interested and had me test-driving them in no time. Ryan was extremely friendly and knowledgeable and was not pushy at all. I would recommend him and this dealership to anyone who was looking for a new car.

ThomasRuiz

Oct 16, 2012

Tani contacted me by phone after I visited the Toyota website.My wife and I made an appointment, went for a test drive, made a deal in less than an hour.Tani was extremely vigilant to ensure that all our needs were met.

jthilborn

Oct 15, 2012

Michael Dang was very helpful, knew the facts and we were very happy with his service. I would recommend him to anyone that is interested in buying a Toyota.Jean Hilborn

jboy1974

Oct 14, 2012

I just bought a Prius plug-in from Byron Wong, and it was the fastest no nonsense transaction that I have ever dealt with. I called and asked if I could get a certain price and he delivered as promised. I just went in and filled out the necessary forms and got the car! Highly recommended.

kaman831

Oct 12, 2012

In one visit, I went home with a new vehicle! Thanks to Ryan and Sammy for their extraordinary customer service experience at SF Toyota. I didn't think I would close a deal within one day of search but we did and were very satisfied with our purchase. Ryan was very responsive through email and connected us with Sammy on our 1st visit to the dealership. I would definitely recommend friends and families to them on next purchases!

ptkwan

Oct 12, 2012

Ryan was stellar to work with. He was recommended by a good friend so we knew were in good hands and he definitely took care of us. We were in the market for a Sienna and looking for a specific model and he was able to track it down within the day. He gave us a very fair quote off the bat so we didn't have to go back and forth w/ price negotiations which was nice for a change. He's very punctual w/ phone/email correspondence and follow ups even after you take home the car. We were very pleased with our purchase and working w/ someone w/ friendly disposition was a nice bonus. We would definitely recommend Ryan to our friends should they be in a market for a Toyota.

alicebannister

Oct 11, 2012

This was the 4th car we've bought at SF Toyota, and they've all been great. Byron Wong gave us terrific customer service, showing us the various models, explaining the features, and letting us take a test drive. He was very patient in instructing us how to use the new hybrid, with its audio and navigation systems. We are delighted with the beautiful red Camry Hybrid!

sbho123

Oct 5, 2012

Sammy Lee was straight forward and easy to deal with, handle my transaction efficiently, the pricing is very competitive so I can keep the business in San Francisco. Sammy got me what I wanted, no hassle and no fuss. I will recommend Sammy to anyone who want to buy a Toyota.

jonnycooks

Oct 4, 2012

My experience at SF Toyota was great. Once we figured out the model for me, Francisco worked very hard to get the car transferred to the store and helped to get me great pricing on monthly payments. Because the car was delivered around 7PM to the dealership, it wasn't detailed, so they offered one to me on the house down the road.After driving the car for a couple of weeks, something spilled onto one of the seats and a car had hit my back bumper, popping a panel out of place. Seemed like the right time for a detail! They completely cleaned out the mess on the seat, buffed the paint, popped out the dent and reattached the panel. The car looks brand new again. Super friendly folks from sales to service. Also, I love my new car.

hannaalem

Sep 30, 2012

Yes, very patient and had a deep knowledge of the car.Answer all our questions even got the correct information. About the recall issue we had.

Barbarabenzwi

Sep 22, 2012

We purchased a Toyota Prius wagon with the help of Sabrina Shia and Tani Tritasavit. We found them through the USAA car buying service. They contacted us immediately, located the exact car that we were looking for including the color and the features that we wanted. They helped us install accessories that we wanted, and they were even able to negotiate a lower price than the car buying service had guaranteed for us. They were available to us at all times by giving us their cell phone numbers, and they always returned emails and phone calls extremely promptly. They got the car ready for us, and they were extremely flexible in making a weekend appointment with us to purchase the car at a time that was good for us. They were very friendly, and they were extremely professional in everything they did for us. I would recommend them to others without any hesitation at all! Great job Sabrina and Tani!

joeltrueblood73

Sep 22, 2012

Super simple sale... contacted the dealer via email, made the deal, deposit over the phone, truck arrived the next day, asked to get in and out in under an hour and a half with the paperwork; all went as planned. Great transaction!

Jsssie

Sep 17, 2012

I hope each dealer should has a Michael Ma . I bought a sienna XLE two weeks ago . I liked the way he worked with my husband Ben and me . Not like other dealers only try hold customers to buy the cars . Michael free helpedus set up my garage door and free drove the van to my house to make sure this car was sure fit in my garage. Also he never pushed us to buy the car , he respected us a lot to make sure we were happy with the car . Honest say I didn't plan to buy a car that day but we bought it because his services made us to like buy a. Ad from him . So I like to give him the biggest rate . Also I will introduce more friends to buy cars from him.

john lee

Sep 16, 2012

superb service. sabrina even goes out of her way to help us in acquiring tax refunds as well as hov lane decals. i'm referring all my friends to her.

awym

Sep 15, 2012

Went to Jonathan on the recommendation of a colleague who had purchased several vehicles from him, as did our office. Couldn't be more pleased. Was undecided between a Prius or a Camry. Jonathan was very patient in providing a number of different quotes and after doing our homework, we realized that he was more than competitive on every quote. When we went to see him, he was professional, and there was no pressure to buy. We required a bit more paperwork than usual to get our car and he was very understanding and responsive to our requirements. Highly recommended.

chisookim

Sep 14, 2012

We recently purchased a Toyota Sienna from Victor Kim at SF Toyota. Victor is very friendly, knowledgeable, and responsive, but without being pushy or overly aggressive, which we very much appreciated. We also appreciated that he never tried to "up sell" us on the various options/ packages. He is great with kids and was patient with us during our visits with our kids. We would highly recommend Victor Kim at SF Toyota.

kyle.chin.18

Sep 12, 2012

Sabrina is great, really attentive and very knowledgeable. She answered all of our questions and was very thorough. She provided us with a number of options and kept us updated. We found her to be trustworthy and would love to work with her again when we are ready to purchase another Toyota.

elainerob

Sep 10, 2012

This is our 4th Prius, and our 4th from SF Toyota, so you know we think they're a good dealership. Everyone was friendly and helpful and Jake Lake was terrific. He knew all about the Prius C and was thorough in explaining all the nuances of the C and the GPS. He was quick to find an answer if he didn't know it(how to switch from Kilometers to miles. He offered multiple times to help me anytime with the GPS and the radio. He made follow up phone calls several times after we bought the car to make sure everything was going OK. The dealership was very generous in allowing us ample time to get our money in the bank, while letting us take possession of the car we chose.And they are very dog friendly, with bones and treats.

kisshrt5

Sep 9, 2012

I have never bought or even test drove a Toyota until now. I was interested in purchasing a smaller vehicle, since my 10 year old Honda minivan was guzzling a bit too much gas for my liking. I initially went to the Colma Toyota to narrow down what vehicle I wanted. I would've purchase a car there if they were not constantly calling me almost everyday and their salesmen there had no email assigned to them to communicate personally which is my preferred method of communication. I had a friend who bought a Prius C from SF Toyota who stated that there were no sales pressure at all. I went to SF Toyota with my two minor children and believe me, I was nervous since I never bought a car by myself. As soon as I step into their lot, Sales Consultant Chris Brunson, approached me without the oozing of used car salesman, and asked if he could help me. I told him that I was thinking about a Prius or a Camry Hybrid. Immediately he asked if I wanted to test drive the cars to determine which one I like. He was patiently answering all my questions. At the end I thanked him and told him that I need to take it all in and figure out which car I preferred. There was absolutely no pressure from him to buy their car or rushed me to make a decision. I told him that it is refreshing not to feel pressured and he said he believed that it is his job to educate the consumer as best as he can and let the consumer decide on their own since it is a big purchase. I ended up with a Prius2 with 0% interest for 3 years and I LOVE it. I bought the car at the end of August. Do your homework on pricing first if you want the best deal possible.

Uishge

Sep 8, 2012

I was very pleased with the customer service - helpful without being pushy - and I am delighted with my new car.

ellenskinner

Sep 4, 2012

I received the best price online from San Francisco Toyota. Sammy Lee was great, he made sure all my questions were answered, showed me features of the car that a previous dealer had not, and handled the sale without pitching any upgrades that I did not want. The paperwork was handled simply and efficiently.

srajesh

Sep 3, 2012

Easy to work with. Very competitive pricing. Good selection of clors and options. No pressure in the sales cycle to buy 'extras'. Closing transaction was smooth and was done in under an hour.

kathyormiston

Sep 1, 2012

Ryan made it easy to buy a car -- no high pressure or B.S. He quoted me an excellent price online and that's what I paid. He also picked me up at Caltrain in San Francisco, so it was no problem getting to the San Francisco showroom from Mountain View.

realbluesman

Aug 29, 2012

Ryan Dong made the whole process of selecting a new car very pleasant and easy. His professionalism and customer focus was right on. Ryan get in touch with me through emails and when appropriate telephone calls to keep me informed throuhout the process and followed-up quickly with answers to my questions and any other concerns that I had.I will defenitely recommend Ryan and San Francisco Toyota to anyone that I know who is looking for a car.

kulesholga

Aug 27, 2012

Lovelyyy people here!Was greeted by every employee!Our salesman Yavier Perez is a dream to work with!sweet, helpful, honest, amazingly helpful!!!Customer service we received from him was what I wished all car sales people would behave like!We got a beautiful leasing deal!BEAUTIFUL)If you're looking for a new car, go see Yavier Perez at San Francisco Toyota!Thank you so much!

Steven R.

Aug 25, 2012

Very good car buying experience using internet sales dept. I knew details of exact vehicle I wanted and negotiated price over phone in 5 minutes. I didn't want to sit in dealership for hours on end agreeing haggling so being able to have the price set before I arrived really saved time & stress. My salesman, Tani, was extremely knowledgeable about the vehicle (Prius) and thoroughly explained all the features & functions. Was able to answer all of my questions and give me pointers on vehicle operation. As well, followed up a few days later to ask if I had any further questions/concerns. In short, very good customer service and follow up. Would definitely recommend using San Francisco Toyota and pleased with the purchase process.

tyler.a.ziemann

Aug 22, 2012

Damien was honest, helpful, and really interested in getting me a good deal and into the right car. It was one of the best dealership experiences I've ever had.

paolo r

Aug 20, 2012

I have purchased or leased four cars from William over the past 10 years. I'm about to get my fifth, and I would never go anywhere else. He is professional and personable, and doesn't do any haggling. I always have a specific car in mind, and he simply finds the best deal available. It's wonderful to have a car dealer I trust enough to never worry. I will be a repeat customer for life!

alannoelfleming

Aug 16, 2012

I am going on 73 so I have driven a lot of different cars in my life. I have have driven and owned everything from a VW to a Cadillac. I have purchased nine new cars and ten used cars since I was 17. I also traveled a lot when I was working and rented many different cars. The best car that I have ever owned was a 2003 Toyota Corolla LE. Not the biggest. Not the most powerful. Not the nicest finish. Certainly not the most luxurious. Just the best value and the most dependable. In the nine years that I drove it, and before an SUV rear ended me and totaled the car, I never had ANYTHING mechanically break or go wrong with it. Nothing! Needless to say. I am big on Toyota. Still, when recently looking for a new car I did consider alternatives to Toyota. I spent many hours researching and reading reviews on-line. I also went to other dealers to look at and test drive their cars. But Toyota, in my mind offered the best car for my money. Finally, I rented a new Camry SE for a week. I loved almost everything about it. I have just purchased my new 2012 Camry and I love it. What a great upgrade from the Corolla that I liked so much!This is the third time that I have purchased a car from San Francisco Toyota. The internet sales rep is Sabrina La. She is patient and really listens to what you want. They didn't simply try to sell me what they had in stock. They searched to find exactly the car that I wanted. Went 175 miles to get it. I couldn't be more pleased with the deal that I got and would highly recommend this dealer. No sales pressure and willing to negotiate the price that I wanted to pay.

lfiola

Aug 15, 2012

I recently purchased a 2012 Toyota Corolla S from San Francisco Toyota and could not be happier with my overall experience. Francisco spent hours test driving cars with me and answering my questions. He was knowledgable, professional, and always had a smile on his face. He continues to respond promptly to any questions I have regarding my new car even after the sale has been completed. I would recommend Francisco and San Francisco Toyota to anyone in the market for a great deal on a new or used car!

twins123

Aug 14, 2012

This Dealer is really excellent. I like the service of the sales,Byron Wong very much. He tried all his best to help me, not only his very helpful recommendation, but also the follow up service. His sincerity and profession are truly appreciated and highly recommended.

nmburrill

Aug 13, 2012

Jake was very pleasant & helpful. He answered all our questions and took time and trouble to show and get us what we wanted. He was very open but never pushy. He was patient with our minimalist hi-tech skills and his invitation to come back for any help we might need is greatly appreciated.

Fungtastic

Aug 5, 2012

After two years of trying to convince my wife that a Sienna would be the best next vehicle for our family, we ended up having a third kid and thus ended up at our neighborhood Toyota dealer.This wasn't by coincidence though - we looked extensively online at dealerships throughout the state and found that SF Toyota had consistent positive reviews on service and price so we thought "why not go local".I called in and made my first introduction to Andre Norman Jr. A very knowledgeable and responsive guy who accommodated our crazy new schedule. We scheduled our test drive which was so thorough that we even got a chance to see if the Sienna would fit into our garage (it does :). Andre walked my wife through pretty much every detail on the car as she needed some final convincing and sure enough Toyota has thought of just about everything a family could need.We ended up mulling the deal over a long weekend and pretty much handled all of our negotiations via text messages which lessened any of the tension that can happen between sales and buyer. The deal that we landed on equaled any other that we were able to find across the state making us glad that we did decide to go local with our business.At every step of the way Andre was thorough in his response and quick to reply. We've now had the vehicle for a couple of weeks and Andre continues to check-in to make sure that we are completely satisfied.By far the best car shopping experience we've ever had!

ken of san rafael

Aug 1, 2012

Bought new Venza from Sabrina La. Best car buying experience I ever had. She got us the car we wanted at a great price with NO HASSEL. Would definitely buy my next Toyota fron her. She kept in contact thoughout the whole buying process from test driving a car thru obtaining the exact car to getting us the best price with no haggling.

dwr3649

Jul 29, 2012

Tani was patient when I was looking at a Prius C and Prius Liftback. He showed me the features of both cars and worked with me on my timeline. I shopped around at other dealers and checked out pricing on the internet. When I was finally ready, I came back to Tani and we agreed on a price. He made sure I was happy with the interior color of the interior and even drove me to their storage area to show me another car for comparison. They have more cars stashed away in a remote location so don't be dissuaded by what you see on the lot or in the showroom. Tani is professional and I know that I can contact him if I have questions about my car. When I need another Toyota, I will call Tani!

randito28

Jul 22, 2012

Very helpful and answered all questions. Kept me informed on status of my order. Delivered everything as promised. Explained functions of different buttons and features clearly.

Vesal.vay

Jul 22, 2012

Byron was a pleasure to work with from the second he greeted me. When making a significant purchase, the last thing you want is to feel pressured, pushed, or that you weren't given enough information to make an informed decision. Byron walked through everything, took the time to explain things etc. it was just a great customer experience and I felt he was on my side. He also spent a good amount of time after he had sold the car to explain everything which was extremely useful. Two thumbs up for Byron!

fathead2046

Jul 21, 2012

thanks for Tani and Sabrina kind service. We really enjoy your service also we will reomomed our friends and co worker come to your dealer.

LuuSang

Jul 21, 2012

I just bought a Toyota Sienna LE from this dealership over the July 4th weekend, and I have experienced a wonderful hospitality and patient from the dealer and the staff, Mr. Victor Kim. This is the third new car I ever own in my life. I was previously a Honda owner for both the Honda Accord and Honda Odyssey before I finally decided to go with Toyota Sienna van at this dealership. Typically, I would classify myself as a somewhat difficult customer, because I always wanted to test out the product thoroughly before I make the final purchase. Mr. Kim was very patient. He answered everyone of my questions with kindness, even the stupid one. When it was time for him to hand over the vehicle to me, he enthusiatically went through every inspection of the vehicle to my satisfaction. He taught me the basic operation of the vehicle and the expectations that go along with it. He assisted me in programming the blue tooth communication for my cell phone. He did the follow up, scheduling my next auto service appointment.The only deficit I can find is the waiting time was long. It takes almost 2 hours to do the paperwork, to wait for the available cashier. But the courtesy was outstanding. The beverages like coffee, tea is mediocre, standard, nothing fancy. I expected more from in this area, but it is okay for me. I was here to shop for the car, not the beverages. Also, the trade-in value for my car is a little low. But what do you expect? Car dealer always offered the bottom price. It is best if you can sell the old car on your own. Too bad, I am too lazy and don't want to spend the time.But the bargain was great. I was able to get the Sienna Van for much less than the MSRP, even below the average pay from other customer survey. It was a red-tag one that the dealer want to clear it from the lot. I paid $26,588.00 for the Sienna LE 3.5L 8 Passenger (with only standard equipment; with only a few optional accessories). I believe it is a good deal, unless someone is kind enough to tell me otherwise. The dealer was kind enough to throw in the 2 year free Toyota Care for maintenance service, and the 2 year roadside assistance service.I now enjoyed driving the vehicle. It is running great. I like the color white, but the one I got is black, and it is the only red-tag left. I love the interior. I am thinking of getting the crossbar rack and the cargo box for my next trip to Southern California in August.We'll see..God bless...sl

A. Yu

Jul 20, 2012

I recently purchased a RAV4 from Damien Fukushima. He found me a car that met all of my requirements. Damien was extremely friendly and knowledgeable. He patiently answered all of my questions and was very thorough in his explanations. He made my purchase experience hassle-free. I would highly recommend Damien.

HKTG21

Jul 20, 2012

I've purchased and leased more than 8 vehicles from various dealerships throughout Northern California. The process at SF Toyota and service you get from the friendly staff here is incredible.Buying or leasing a vehicle can be stressful and daunting. The people at SF Toyota make it as pleasant an experience you can have despite the fact that it's a massive purchase. I'd recommend this dealership to anyone interested in looking at a Toyota, even if you're not from the area.The pricing is fair, honest, and competitive. Buying or leasing from here is win-win for the buyer and the dealership.My sales rep: Tani TrivisatMy Finance rep: Donald Hong

86Prius2012

Jul 19, 2012

My experience with San Francisco Toyota was wonderful. They provided me with a high level of personal attention and I could tell they really wanted me to have the right car and not just make a sale.

charliezhou13

Jul 18, 2012

It's been a while since I bought a car but with philip's help he made it easier. He was super nice and such a gentleman. He provided my daughter and I with excellent services. He is very patient. Even though he is a very busy guy;his customers would always comes first. Philip gave me a great deal and he was very straightforward when he answered our questions. He was extremely helpful in many ways. Philip would always email me about car information. He was not only quick and responsive, but he gave me all the info I really wanted and needed. I would recommend everyone to go find him as your sales rep. He is awesome! I promise you.. I guarenteee you would not be dissapointed with this guy.

borabeauty

Jul 15, 2012

I first went just check out the different cars at the SF Toyota. At first visit Chris assisted us to explore differnt models and he was very courtious and professional about how haddle the whole process. We went other makers to check out and I decided to buy the Highlander and return to the dealer. Bryan was available to assisted us He also was pretty professional about the whole buying process and the deal was not the best but I felt that we had decent deal. Chris was very patien to explaining the function of the inside of the gagets. This was the second time we bought the car from the SF Toyota and i would recomend other to go shop at the dealer.

wongvw

Jul 14, 2012

Victor Kim was great in helping me find the Sienna model which best met my family's needs and I was able to negotiate the best price among all the Bay Area Toyota dealerships. After the sale, Victor provided an extensive introduction to the van's many features. He also followed up a few days later to check if I had any questions or concerns with my new ownership. All in all, a great experience.

warrenpratt

Jul 12, 2012

Fantastic! Sabrina (Shia) La was our salesperson. She was extremely knowledgeable, friendly, and no sales nonsense. We purchased a new Highlander and it was the first time we've actually ENJOYED purchasing a new vehicle. We received a very fair deal and the time in doing so was to our liking. We highly recommend San Francisco Toyota and Sabrina!

Ken in San Rafael

Jul 10, 2012

Sabrina was AWESOME! I was dealing with a few dealers. Sabrina was the only one who would reply back in a timely manor. She was the only one who got the car that I wanted. The price she quoted me was fair with NO hassles. The price I got for my trade in was what I was hoping for also with no hassles. This was the best experience I've ever had buying a car. I'd definitely come back to Sabrina to buy my next Toyota.

ewhite1234

Jul 6, 2012

Larry Lim was a pleasure to work with. He is a very nice young man. I really appreciated the way he gave the facts on the vehicle, versus playing the "sales" game. I visited two other Toyota dealerships before I made my purchase from Toyota SF. Larry's personality was great, his customer service skills were top notch. I would recommend anyone looking for a Toyota to visit this dealership and to ask for Larry Lim. You would not be disappointed. He's a great guy. He trained me on the things that I did not know, he didn't mind that I asked the same questions over and over again. He was very patient and I appreciated how he did not rush me. I would rate his customer service skills and sales skills (on a scale of 1 to 10), I'd give him a 10 without hesitation. Thank you Larry for helping me make the right purchase. I love my new car.

Petersf209

Jul 6, 2012

I got a new car from the 2 gentlemen. They both are friendly and knowledgable. They are willing to match a price from the competition. I went to them first and I got my new car in about 3 - 4 hours. I will go back to them for a Toyota in the future.

al23

Jun 24, 2012

Excellent auto dealer! Good selection of various makes & models. Staff quite knowledgeable about vehicles and were great help in assisting me with car choice. Went back several times before purchase, several test drives, staff very patient, no pressure to buy. Helped a lot. Great financial assistance and vehicle prep. Thank-you so much!

TomOHauk

Jun 24, 2012

Victor Kim was awesome. Was looking at Prius' with limited time and he even offered to come to my house to get me and go for a test drive. Very helpful and professional throughout!

diane

Jun 23, 2012

Fishy salesman had me come in for my test-drive appointment when the car I wanted had already been sold, just to get me in and try to sell me a different car. Wouldn't be so bad, but I had just been there a day prior to try to see the car & it wasn't there. He could have been honest with me then, but decided not to. When salesmen pull this kind of nonsense, it makes me wonder what else they'd be willing to do to make a sale- at customer's expense.

eriksund

Jun 23, 2012

Sabrina exceeded our expectations. She accommodated us in every way possible and went beyond the norm. to get what my wife and I wanted and in the time requested. Sabrina was amazing!!! We got our dream truck under budget and exactly the way we wanted it. It was a real pleasure dealing with Sabrina and would highly recommend anyone that is looking to buy a car in s.f to go see Sabrina. I truly believe that I couldn't have gotten a better deal anywhere else, and the service and attention we received was the best I've ever experienced. Thank you Sabrina.

markfh11

Jun 18, 2012

Damien and Donald where great as we bought a PHEV PriusThey never did the hard sale and where always responsive and patientWould recommend this dealership to anyoneMark and Lutsiya

THUMPHREY154

Jun 18, 2012

I settled on San francisco Toyota because there was no hard sell and even lying that I was getting from other dealers. Tani and Ken were very straightforward and helpful and treated us with great respect. I will recommend San francisco Toyota to anyone.

Famleevan

Jun 16, 2012

Philip Yue provided excellent customer service and knows his products. It was also very helpful that he is able to speak Cantonese so my parents was able to understand the features of the car and all the safety features the car had. If you need to purchase a Toyota, let Phil Yue is your guy! Thanks Phil!

qlu668

Jun 14, 2012

I requested a price quote over the internet & Melissa Chiu got back to me the next morning to follow up on the Sienna & options that my family wanted. Then she helped us to complete the transaction within 2 hours after we arrived at the dealership the next day. Byron Wong explained in details how all the new options work & make sure that we know how to use them. He really made us feel comfortable operating our new car. I have purchased two new Toyotas from two different dealerships because their locations are more convenience to where I live & I really dreaded to go over the same expericence again. San Francisco Toyota changed that experience, I definitely will go back to SF Toyota in the future to purchase my next car, and the next, and next.

stephanieapruitt

Jun 14, 2012

Great experience here, very friendly people, very informative. They helped make buying a new car easy and stress free! I would strongly recommend this dealership.

bdea930

Jun 6, 2012

This is the 3rd Toyota I've purchased from this dealer. The second from William Lui. Altogether my family has purchased about 20 cars from William Lui.

clutchcargoandfriends1212

May 31, 2012

Wow. The place is excellent. I'd give them more than 5 stars. Both Tani and his "sidekick" Alex turned out to be the best and really professionals. They took us step by step through the complexities of the Prius and we made the deal with the least amount of hassle. What was best was that Tani did not play games and all that stuff that goes on with other dealers...He was transparent all the way and a person I'd recommend to others who want to shop there.

RPM555

May 31, 2012

Jonathan Chan is a great representative for your company. He is quick a follows through in a rapid maner. I have purched 2 vehicles from him and my company has purchased 5 with no issues.

ilonaokamoto

May 30, 2012

We really enjoyed working with Damien!! He was very knowledgeable and sincere. This is our 3rd Prius. Toyota SF has the best customer service ever.

jpmoffa

May 30, 2012

A clean well run dealership with attentive & knowledgeable staff who offer excellent service at great prices. Tani Tritasavit was very helpful and exceeded our expectations in our purchase of a new Prius.

hcnimi

May 28, 2012

Best dealership I've purchased a car from. Excellent customer service, very professional and they do business with integrity. It shows that Steven Kwan has experience and knows how to treat his customers.

richardchong

May 26, 2012

Megan & Kevin were extremely patient with us during the buying process. We received exactly the car that we wanted - color, features, styles - and Kevin made it painless by giving us the best price possible right from the start. I looked around at multiple dealers and even the Costco no-hassle price, but found that Toyota SF was competitive. I didn't need to haggle over price by working with this team right from the start. It was the first place that we went to look for a Toyota and the place that we came back to buy the vehicle. I highly recommended Megan and Kevin as high quality people to work with in a buy process.

cameronburks

May 25, 2012

Jonathan Chan and the San Francisco Toyota Dealership were superb. They provided exceptional service and were tremendously professional throughout. I highly recommend both for anyone looking to purchase a Toyota.

hotmail

May 23, 2012

Excellent customer service and they know their stuff. I used to hate car dealer because they drag you on forever. No "BS" here!! Highly recommended!!

sherriiiii

May 20, 2012

Very good price and nice service. I would like to recommend this dealer to my friends. It worths our trust. No hassle during the whole process.

jcongtang

May 18, 2012

I've been a customer for over 20 years. What keeps me coming back are the people in the service dept.My 2 favorite people are: David Chu & Mike Kandola.

UnhappyAlmostCustomer

May 18, 2012

I saw a Volvo advertised online by SF Toyota.I called and asked if I could take it to my mechanic, about 40 miles away.Salesman on phone said fine.I took time off work and called again to be sure."You can't take the car that far.""Why not?" "It's against our policy."When I started to cancel, they changed the tune."You can take it, but you have to sign an agreement saying you're responsible for it."I showed up and it was a different story.They handed me a purchase agreement.I said I wasn't buying it, I wanted to have my mechanic look at it.They said I could tear up the agreement if the mechanic didn't approve the car.Wait."That means I'm BUYING the car unless the mechanic doesn't like it?""Sure. You want the car, don't you?""I don't know. What about the price negotiations.""You already agreed to the price.""What price?""The price you saw online.""Oh. So you want me to sign a purchase agreement for the full asking price when my mechanic hasn't even looked at the car?""Yes.""You're nuts. You've lied to me. I"m leaving."And I did.

DarrenLee

May 15, 2012

I just came back from purchasing a Prius from Philip and have to admit that I am so impressed with SF Toyota and especially my sales rep Philip! My previous experiences purchasing a car from dealers like Honda, Infiniti, Acura have been subpar. I either spent many hours there or the salesman was just trying to take every single penny from my bank account....purchasing a car from Philip has been the best experience so far.We communicated through email at 10am, I received a quote from Philip and it was exactly the price I already had in mind, so it was a done deal. I met him later that afternoon and already had a great vibe about this guy. He knew I was here for that exact car, no hassle or trying to upsell me. When we were going through the functions of the car, he knew everything about it. I will definitely be a return customer.So if you're looking for a Toyota, nice dealership, a great sales rep, and don't want to spend hours at a dealership.... look for Philip Yue at SF Toyota on Geary St. Thanks Phil.

jwoodj

May 15, 2012

Victor Kim was by far the best car salesman I've dealt with (and I've owned 4 Mercedes.) He listened to everything I wanted and didn't try to change my mind or influence me. Instead he kept looking for a used Prius that was everything I wanted until he found it. He went out of his way to accommodate me, like picking me up from work to take me on a test drive, and coming in to SF Toyota on Christmas eve. He was very knowledgeable and patient. He answered all my questions, and let me test drive everywhere I wanted for as long as I wanted. It seemed like his priority was making sure I was completely happy and certain that I had just the right car. It was like having a friend help me buy a car. He made it easy and fun.

fyli260

May 13, 2012

Oh wow, I think even know this dealership had such great reviews until now. Overall great service and trustworthy dealership. Basically, I was urgently searching for the best price for a Prius C two in the bay area. Tani gave me a good quote, but it wasn't the cheapest quote I got. But when I asked for my cheapest quoted price, they were willing to give it to me. Sabrina picked me from my house the earliest possible time to the dealership, and the transaction was exactly as we had negotiated. I got to test drive the car, and Sabrina explained all the features of the car to me. They will go out of their ways to solve whatever problems you have. They were missing one of the keys for my car at the end, but they delivered to me as soon as they found it (for courtesy, they even gave me an extra spare valet key even though it was not supposed to be included). Overall, a very pleasant experience. I feel so blessed that God has led me to buy from them.

prskerns

May 13, 2012

Like many others, we highly recommend SF Toyota. We couldnt have asked for a more professional, conscientious and courteous sales associateJake Lake. We appreciated the no pressure and transparent trade-in/sales process. We were treated exceedingly well by each person we encountered during the process of purchasing our new Prius. Jake and the whole team treat you as a real person, and not just a potential sale. Thank you Jake and SF Toyota!

carstoday101

May 12, 2012

The staff were very welcoming when we came in looking for a new car. They offered us refreshments and what kind of car we were looking for. We were helped by Larry Lim. He is sooooo nice. He was very understanding and never pressured us to make a decision on what car we should get. He was very involved with our purchase since we were making our first car purchase. Larry was very smart and he made sure we got a car we were able to pay off. That's how car dealers should be, Larry is just perfect! I would recommend him for new time car purchasers. He makes very smart and helpful decisions when choosing a car. My experience at this dealership was amazing. I loved it and anyone looking towards buying a Toyota come to this location!

SiennaOwner2012

May 8, 2012

We were going to buy a Honda Odyssey but after working with Byron Wong, we walked away with a Sienna. I have been driving Honda's for the last 20 years and this is my first Toyota. Byron patiently answered all our questions, took our whole family for a test drive. He just did not sell us a car, he sold us the Toyota brand. After completing the sale, he spent an hour going through the entire car. I would highly recommend Byron at San Francisco Toyota. Ask for Byron Wong at San Francisco Toyota. We will be going to San Francisco for all our maintenance and future purchase. You will be treated as a valued customer.

elweisberg

Apr 30, 2012

My sales associate, Sabrina, was amazing. I was interested in the new Prius C, a vehicle that had been on the market for less than 2 weeks. Sabrina new her stuff - she was able to answer all of my questions in a thorough, friendly, and professional manner. There was no pressure at all - even after a lengthy test drive and an hour or two of questions. When I finally decided to take the plunge, the entire team worked together to deliver me the exact vehicle I was looking for, at a great price. I would recommend anyone interested in a Toyota or Scion to visit this dealership.

sanfrancisco

Apr 30, 2012

Nice friendly and helpful. Got us a fair deal for our car. Had actually just gone into the dealership to look and test drive a Prius. Ended up buy one. Micheal helped explain all the features on the car.

Linda Judge

Apr 26, 2012

Michael Ma was terrific. We pre-ordered my 2012 Prius Plug-In November 2011 and he kept in contact with me through the whole experience (delivery date was April 11, 2012). I first spoke with Michael in August 2011 when Toyota sent an e-mail to existing Prius owners notifying me that the Plug-In would be available for pre-ordering in Fall 2011. I called SF Toyota to confirm the pre-order date and Michael was the sales person who helped me. He confirmed the options that appeared to be available at that time, wrote down what I was interested in and sent a follow up e-mail the same day. On the actual pre-order date, when the online ordering site was unavailable due to high volume, he returned my call within the hour to confirm he had submitted my order through the dealer site. I only met him in person for the first time on the actual date the car was ready for pick-up; prior to that, we'd only talked on the phone or corresponded via e-mail. This experience increased my overall satisfaction rate because Michael's personalized care and quick response time to my inquiries before the actual delivery date appear to have been driven solely by his desire to provide the best purchasing experience for his customers. Patrick Kuang was also terrific; he managed the financing process (I traded in my old Prius, and financed through Toyota). He was very thorough in explaining the various options available and took time to answer all my questions. In summary, I purchased my first Prius in Dec-2005 at the same location (different sales and finance employees) and this recent experience purchasing my new Prius Plug-In reconfirms that I would strongly recommend SF Toyota to anyone considering a new Toyota purchase.

huertaleman

Apr 23, 2012

This was a great experience for my husband and myself. Working with Jason Cheng and Ritsa Kastoras was a pleasure, they were super friendly and showed they cared that we were completely satisfied. Overall it was an awesome experience and now we are loving our new 2012 Corolla S!!!! Thanks guys!

normlow

Apr 21, 2012

This is the 2nd car I purchased from Jonathan Chan. In 2007, I purchased a new Toyota Corolla and I recently went back to Jonathan to purchase a 2012 Prius. He gave us a great price as I had already done my homework visiting various online websites. I live in Walnut Creek but could not get a good price on a Prius from our local Toyota dealers and this is why I went back to Jonathan and he was able to meet the price ranges that I had researched.

hoangtrungho

Apr 19, 2012

Sammy Lee was enthusiastic in keeping contact with me about the car. He was on time and reliable. Everything went so smoothly. I definitely recommend Sammy Lee to anyone who is wanting to buy a Toyota. I love my Prius C so much. Thank you, Sammy Lee!

Dan Morrow

Apr 12, 2012

I came two hours early for my appointment & they took me. Costs were thoroughly explained and they did not exceed them. Car was ready when they said. Couldn't have had a better service experience.

LLaidlaw

Apr 12, 2012

Copy of letter sent to the dealership the day after my serviceGood morning Frank,I must compliment Mr. Durazo on his customer service; I felt welcomed, informed and attended to during my entire visit to your business yesterday. My concerns were addressed and handled in a prompt and professional manner and I came away with the confidence one should feel when driving a Toyota Prius. The ability to use your Wifi and continue to work on my business needs alleviated my anxiety while away from the office.Thank you,Larry Laidlaw

shairoberts

Apr 12, 2012

I love To work withe johnathan he is very pro. And I like is personality I would defenetly work with him again and recomend friends and Customer. J. Elbaz

xctran

Apr 12, 2012

A car dealership is really only as good as its people and I'm glad to say Sabrina made our experience with purchasing our first new car at SF Toyota absolutely wonderful. We bought a 2012 Toyota Prius 4 - Barcelona Red on Dark Grey Softex.There was zero pressure, no overselling, just her patience in showing us any car we wanted and explaining to us how everything works. Note that we had just come up from an hour long drive from San Jose in traffic, and it was around 4pm and Sabrina still hadn't eaten lunch. At the end we decided we want a color combo that is quite rare... Sabrina helped us find it and we got it fresh off the boat!!!What can I say? Never thought buying a new car could be so pleasant. Highly recommend you work with Sabrina Shia when you are thinking about buying a Toyota.

erinkennedy

Apr 10, 2012

Sabrina and Tani were more than helpful - they made my decision to get a new Prius fun and painless! I highly recommend you go to them with your new or used car needs.

mrynberg

Apr 2, 2012

Jayson answered the sales line and I am so grateful - he was great to work with! Responsive, friendly, NOT sleezy, and super flexible. We wanted a special offer lease, advertised on the Toyota website - we called over the Bay area, and of all of dealerships we talked with, this one was by far the most customer oriented. We will be back!

JMY

Mar 30, 2012

I fell in love with the Prius C the moment I discovered it on-line in early March. The very next day, I visited SF Toyota (15 blocks from my home). Philip Yue greeted me with a low-key, no nonsense, helpful style. For the next week, I was in and out of the dealership a few times, bringing in our 2 "trade-in" vehicles for trade-in appraisals. To make a long story short, we settled on a very decent trade-in price for 1 car. Phil told us we were offered the highest trade-in value because 1) we are loyal customers (this would be our 3rd Toyota purchase from SF Toyota since 1976); 2) we live in the neighborhood; 3) we have 3 grown children and SF Toyota would like them as customers, too, one day. Thank you Phil and SF Toyota for making our Prius C purchase as satisfying and smooth-going as the car, itself!

Lwmjky

Mar 27, 2012

I purchased a 2012 Camry Hybrid from Jonathan Chan at SF Toyota. The price was excellent, I got the car in a timely manner and the entire process was much more pleasant than the usual car buying experience. I have been taking my 2003 Highlander in to this dealer for servicing for years and was pleased to have a nice sales department as well.

bobcohn

Mar 21, 2012

Steven was friendly, knowledgeable, available and very accommodating. He made the purchase very easy and established trust quickly. I'd easily recommend him and the dealership.

CapitolaMarcus

Mar 16, 2012

Vic made first time buying new car fun/comfortable. I never felt pressured into anything, exact opposite experience from what most people describe having at a car lot. If any friend or family member was buying a Toyota I would recommend Vic and this dealership, Mike, manager, was a nice guy to deal with also.Forgot the name of lady who assisted with paperwork in back office, but she's a real fun, helpful, cool person to deal with too.

jonfrappier

Mar 15, 2012

Sabrina Shia was extremely helpful from the very first email contact to the final purchase of the 2012 Prius. She answered all our questions promptly. And explained all the features of the car which had not been the case when we leased a 2009 from another dealer. I would definitiely recommend Sabrina to anyone interested in purchasing a vehicle at SF Toyota.

Takahashi

Mar 13, 2012

Victor Kim made our experience painless when purchasing our 2012 Tundra Crew Max on 2/11/12. Since we are located in the Sacramento area, Vic worked with us to find the exact Tundra we were looking for regardless of our geographical location. He was well prepared in providing us with Tundras that fit our specifications from other dealerships along with pricing and gave us time to make our decision as to which Tundra we wanted. Vic was very responsive to our emails, phone calls, and text messages. If you are in the market for any Toyota and SF Toyota does not have it on the lot, Vic will find a way to obtain the vehicle you desire in a timely manner. Victor Kim definitely went above and beyond what we expected and is not your typical "car salesman".

priusowner2012

Mar 12, 2012

Sabrina was very professional and detailed. She did an excellent job of showing me the features of the car and of explaining everything. The process was smooth and painless and without the annoying pressure of so many car dealerships.

roxdubay

Mar 9, 2012

Jake Lake was very attentive and supportive of my car selection. Jake and Gil Wever worked very hard at locating the exact vehicle I wanted. I am extremely satisfied with my Rav 4. I look forward to doing business with these gentlemen again.

k2

Mar 5, 2012

I was in the market for a car (my first in SF), and opted for Internet sales rather than the uncomfortable trapped-in-an-office-with-a-pushy-salesman scenario. Philip Yue responded to my Internet inquiry via email and he was awesome! He was knowledgeable, customer service-oriented, responsive, and patient with my many questions/inquiries while I did my research. I didnt once feel pressured by him and was not bombarded with emails or phone calls. In addition, he exceeded my expectations on price. Patrick Kuang handled the financial part and was also easy to work with - clear information but no pressure. I had a very pleasant and positive experience and highly recommend Philip Yue and the SF Toyota team.

YamoskraP

Mar 5, 2012

It was my first time buying a new car, and Phil Yue contacted me via email when I made my first inquiry. He was very helpful in tracking down the car that I wanted, and got me the price I needed. So, when I came into the dealership, there were no other issues, I got the deal we negotiated and it was all very straightforward. I had heard bad things about car sales people, but Phil was really great to work with. After everything was set up, the financial part was handle by Don and he also was very straight forward. I didn't feel like I was pressured into anything I didn't want, and they were flexible how we setup the financing. All-in-all I am very happy with SF Toyota in my new car purchase.

ck_tang

Mar 4, 2012

Phillip Yue was responsive and patient in answering our many questions. He went the extra mile to bring the vehicle (while we were still considering it) to our home for us to test drive and make sure it fit into our garage!

Joanie lung

Feb 28, 2012

William Lui is friendly, knowledgeable, efficient, helpful! Great guy! Good experience buying from him! Lots of our friend recommend him. The show is nice, clean and comfortable!

WANAP

Feb 26, 2012

Andre was knowledgeable, helpful, respectful and not at all pushy. He knows his product and how to read people well. I would definitely do business with him again and will recommend him personally to anyone I know who is looking for a Toyota or Scion.

tbeaber

Feb 22, 2012

I just bought my very first car, a 2012 Prius. My experience with Toyota, and specifically Andre Norman Jr was excellent. Andre was very professional and helpful, spending a lot of time answering my questions, going for multiple test drives with me, and basically going above and beyond to make sure I was satisfied. I would definitely recommend Andre and Toyota if you are looking into buying a car.

almag

Feb 21, 2012

Everything was OK,Tani didn't push us even for a second,was smiling all the time-my wife loved it from him.car is great.Hope to buy the next car from SF Toyota when I will need it.

eschaffer

Feb 18, 2012

Sam and Ryan took great care of us. There were no tricks or arm twisting. They delivered what they promised, and gave us a good deal on our trade-in. We will buy from SF Toyota again!

DMRAJCZYK777

Feb 13, 2012

Melissa Chiu and Sabrina La both assisted us in selling us our new Toyota Prius. They were very friendly, helpful, attentive and knowledgeable without being high pressure. The two of them worked together very well to assure expeditious and thorough service. We had a very good first time experience buying a car with Toyota and are impressed with Toyota's service to customers. We appreciated the class the next day in tips for upkeep. It is good to know that we have Toyota's services to assist in the future so convenient.

Ldublin

Feb 13, 2012

Excellent buying experience! Low key sales process; far from your typical 'hard' sell experience. Good follow through. Great price. Thorough new car orientation. Delivered on everything expected and requested.

ragoldbeck

Feb 13, 2012

Working with Damien at SF Toyota on Geary was the easiest and most enjoyable car buying experience in my 60+ years, even though I live 80 miles from SF. I was able to do the preliminaries and price negotiation over the phone in a few very relaxed and helpful conversations with Damien, who always got back to me promptly to answer my messages but never called to "push". Bottom line: I got a new Prius v five for what my internet research (dealer invoice info, etc.) told me was a very reasonable price. A little plus when I went in to sign and pick up the car: everyone else I talked to at the dealership was also exceptionally friendly and professional. I recommend Damien and SF Toyota without reservation.

glenelong

Feb 9, 2012

I highly recommend the service department at San Francisco Toyota & Scion. I have had a great experience on all of my car maintenance because of the great customer service I receive from Eric Fiske. He is extremely knowledgeable and professional. He very clearly explained to me all of the work that needed to be done on my car.I look forward to working with Eric and getting 5 star service in the future for all of my Toyota Prius maintenance and repair!

jwtsbsf

Feb 8, 2012

My experience getting a brand new 2012 Toyota Prius was excellent. Everybody was friendly, knowledgeable, experienced, and helpful, so I was able to get the car best for me.

katekling

Feb 6, 2012

We worked with Byron Wong, who was very helpful, straightforward, friendly and honest. Perhaps what we most liked about him is that he did NOT do any hard sell... which would have sent us right out the door. The trade in value for our used Toyota was very competitive, the dealer was very collaborative and transparent about price negotiations, and the after market leather we ordered was delivered on time and the quality was high. Very low stress, simple transaction. Thank you.

joellebrasseur

Feb 3, 2012

My experience at Toyota San Francisco has been very pleasant. The new showroom looks wonderful.Andre Norman, the salesperson I dealt with, made my decision very easy since he was not only friendly but very knowledgeable with the model I was interested in.

pradeepkr

Jan 27, 2012

Yes. I believe the staff is friendly. In my experience the staffseem honest and sincere. He also followed up with me by calls onhow we are doing with the vehicle.

karaparsons

Jan 25, 2012

my car needed lots of service - tommy took me without an appointment! wrote up what i needed. gave me an accurate estimate. delivered the repaired car earlier than promised! great service, great follow up.

Rai1

Jan 22, 2012

I just bought my 2011 Rav4 from here. Tani was the person who helped me. My buying experience was awesome. He is very friendly and genuinely believes on giving great customer service. I am very happy with my purchase and will definitely go back to this delear if I buy another car, and of course Tani is the person I will look for.

itinglu

Jan 21, 2012

Andre is so friendly and patient with all of my questions. I am lucky to have him to assist me in buying my new toyota.

rossmc

Jan 16, 2012

I was stuck with a decisioon to by a GMC or a Toyota.After meeting Jayson his customer service and attitude in finding me the right toyota that suited my needs was surpassed by the experience I received from GMC.Jayson got me the best deal going and took care of any questions I had.I would highly recommend Jayson, the toyota team and managment in helping you to decide and a new vechicle.

susannahID

Jan 11, 2012

We bought a Toyota Highlander from SF Toyota through a broker Cartelligent. The transaction went well. We got exactly the color and options we wanted at a great price, and Jonathan was very helpful afterwards when Toyota Financial had problems running our credit reports. We will go to SF Toyota whenever we have questions or need help -- and definitely will return to Cartelligent to buy another Toyota, hopefully from SF Toyota!

NicoleW

Jan 7, 2012

We recently purchased the new PriusV from SF Toyota and it was a very pleasant experience. Damien was very patient and took the time to show us the car and answers all the questions that we had. He is very knowledgeable. He went above and beyond to provide the excellent customer service. He even made recommendations on xenon headlights and my husband was very happy about it. He also followed up with us a few times after the purchase to ensure that everything is fine. I highly recommend to go see Damien for your next Toyota car purchase!

paulfrederickraff

Dec 28, 2011

Between Michael and Sabrina I was treated very well.Sabrina is great, and her support staff.I was able to drive three different trucks and they brought in the red truck that I bought.There was little if any pressure to buy the truck and answered any question I had quickly.I like the fact I was able to do a lot of the questions and the final negations thru e mail.Sabrina came to my home with a 4x4 just like I was buying to make sure it would fit into my garage height wise.Once I got the truck it was filled with gas. Sabrina took the time to go over all the features of the truck even thou it was passed her working hours.She has followed up with e mails since and has checked in to make sure everything was going fine and To make sure if I had any questions they would be answered.This is my second truck from San Francisco Toyota and it will not be the last.Over all I had a great experience.

betdarr

Dec 23, 2011

Larry greeted us quickly, and gave us answers to all our questions about the new Prius. He is very knowledgeable. We think we got a fair price, but how can you really know?The finance manager handled our (relatively simple) paper work expertly. there was one slip-up--one requested option had not been installed at the time of delivery. Larry went out of his way to make this right, but of course it's not quite as convenient when your new car has to go back to the dealer for a few hours.

Gini Shimabukuro

Dec 14, 2011

My daughter-in-law found the best financial deal for us at SF Toyota. Little did I realize that she steered us in the direction of the most respectful auto purchasing experience that I have ever had (over the past 40 years). Sabrina (as well as Kevin?I believe that was his namewho processed our finances/papers) was informative in a non-pressured manner (which I heartily appreciated) and remarkably thorough in reviewing with us all aspects of our new Prius. I was most grateful for Sabrina's excellent instruction of the vehicle, since the Prius technology represented a new learning curve for me. At every opportunity, I am recommending your dealership to friends and work associates. Your philosophy of dignified customer service is rare and inviting. Thank you for making such a difference in the world of car dealerships. I'd rate Sabrina (as well as your dealership) with an A+!!!

tsokolate

Dec 13, 2011

Sales consultant Johnny Cheng took the time to show us the cars & provided helpful information to our questions. Provided quick service to auto detail and gave live demonstration on how to operate the car. Very friendly and approachable. Excellent customer service! Thank you very much Johnny! We are genuinely happy with our car!

Lsngai

Dec 11, 2011

William is very knowledge. He has the best price I can find in the bay area. I got a 2011 Prius at an unbelievable price.

colderemy

Nov 30, 2011

Phil was very helpful in finding me the 2011 Prius that I wanted. Although there was a minor delay in shipment, he was very professional in making sure that the car got delivered at the earliest date. On top of that, he helped finding me a great insurance policy that suit my needs and budget. The dealership itself is very modern and clean which made the overall experience that much better. Definitely recommend any future Toyota buyers to check them out first.

aleemchoudhry

Nov 29, 2011

Damien went above and beyond to provide excellent customer service and to facilitate the overall transaction with all its complexities. He made recommendations on xenon headlights and also helped me install them.

AllaKhaykin

Nov 20, 2011

Extremely friendly service, very informative and helpful! It was an amazingly easy process! A very pleasant experience from start to finish. Thank you so much!

mlai

Nov 4, 2011

My car was serviced at the Van Ness office. Raymund Lee was the person who first greeted me, reviewed what was needed to be done for the day. I was there for a 55000 mile check, but there was a discrepancy in my computer record. I had already had this maintenance done. Mr. Lee found the error and pointed it out to me. We proceeded to have a 60000 mile check. I was to return at 2:00pm for my car. Around 11:00am, I got a call from Mr. Lee advising me that my rear shock absorbers were leaking hydraulic fluid. This was promptly replaced and my car was ready at 2:00pm. Again, I was greeted by Mr. Lee and he assured me that all was in fine working condition.Thank you, Mr. Raymund Lee!!!

yaming188

Nov 1, 2011

We visited two Toyota dealerships in south bay and were not impressed. Friends suggested to use overstock.com. And that was how Cory Ellerbee at Toyota SF found us. The whole negotiation was done through email. Cory was honest and straight forward. He gave us a good deal, promptly answered my questions/concerns. On the day we picked up the car he had everything ready. He provided excellent customer service and follow-up. I strongly recommend him.

keylime

Oct 31, 2011

We had a wonderful experience working with Tani in purchasing our new Toyota Highlander. Tani was friendly and courteous throughout the sales experience. He was also very knowledgable and accomodated our purchasing needs. We would highly him to anyone of our friends.

cindythily

Oct 27, 2011

Very experience Seller. Friendly and able to answer and willing to help customer. I would definitely recomment Mr. Michael Dang to any one who want to purchase a car.

George2

Oct 27, 2011

We were introduced to Philip Yue at SF Toyota after renting a Highlander for a test drive down to LA. Philip walked us thoughtfully through the inventory back in April when Toyota didn't have many cars to offer, without any big pressure gamesmanship. We promised to come back later in the year and we did. He is an easy-going, thoughtful salesperson, someone we recommend without hesitation.

julia68k

Oct 26, 2011

They gave me reasonable price for trade-in my car and let me test drive several cars until I found a proper one for myself. The service and process were very quick and in detail.

bethkimsf

Oct 20, 2011

I don't really like dealing with Sales People so my husband went to SF Toyota to negotiate the purchase of a used Sienna. I was pleasantly surprised when we went to pick up the car. Victor provided excellent customer service and follow-up. He isn't overly "salesy" and does his best to address concerns/issues with a sense of urgency. There was a plastic, decorative piece missing from the steering wheel and since the shop was closed on Sunday he promised to follow-up on Monday to see if they were able to identify a replacement. We still took the car home so I was a little nervous that he wouldn't follow through. However, he called the next day and we scheduled an appointment to get it installed. I highly recommend Victor and SF toyota.

Vitner13

Oct 14, 2011

Great customer service made a difficult situation much better. I brought my vehicle in for servicing, and a key part needed to be replaced. Unexpectedly, I had to leave the car overnight in order to wait for the part to arrive. David Chu immediately got me a loaner vehicle. The part arrived the next day, but didn't work, so they had to order it again, and I had to wait another day for the part. The next day, it turned out the part did not arrive, and so i had to wait yet another day. Throughout this frustrating experience, David kept me well informed of what was happening, was very responsive and understanding of my frustration. In these types of situations, a good customer service representative makes all the difference -- David turned a potentially really unpleasant week into a fine one. Highly recommend this Toyota center and David Chu.

Vivian Ng

Oct 12, 2011

We purchased a prius, a fun car to drive, from the Toyota dealer on Van Ness Ave. Michael Ma is patient, professional and knowledgeable about prius. He spent the time to demonstrate the features of the car and we did not feel rushed into buying the car at all. He made sure that he answered any questions on our minds which helped us to make the right choices. After the purchase of the car, he checked in to see how we are doing with Prius. We feel like part of the Toyota family and would definately recommend Michael Ma.

Stephan

Oct 4, 2011

Tani, was very helpful in getting me afair price on my purchase of a 2010 Camry and my trade in.

lily_nguyen800

Sep 14, 2011

We bought our new 2010 Prius from Ryan Dong and was very satisfied with his customer service. He was extremely knowledgable and answered all our questions. He was extremely patient and went above and beyond to ensure we had a great customer experience.

rmicone1

Jun 19, 2011

I came in to SF Toyota really just looking around and test driving a few Tacoma's. After a few days, Ryan and his team worked with our finances, and were patient and helpful throughout the entire process, and after a few days, I drove off in a brand new 4 Runner. I have purchased several new cars in my life, but Ryan really made us feel comfortable and important, which allowed us just to focus on what we want, and then how to get it. We got a great deal on this truck, and I think the conventional wisdom says that you will pay more by buying from a car dealership in the city, but they know this too, and I think when all is said and done you can come away with possibly even a better deal then driving to an in-land dealer, who *also* know that conventional wisdom favors them, so maybe they take advantage of that... that's just speculation on my part, but I can tell you we got our truck for a lot less than i saw others purchasing the truck for, so thanks again SF Toyota, and Ryan Duong and his team.

websterkatherine

Jun 15, 2011

Bruce was really helpful and honest about the car, pricing, etc. Car was delivered very clean and in as good of condition as it could have been. You would think that parking at the dealership would be a probelm, but the staff was very accomodating on that.

Frgwmn

Jun 5, 2011

From the very first phone call I made to this dealership I was blown away with their professionalism and willingness to help. Ryan Dong is an AMAZING sales person and truly goes above and beyond for his customers.We recently moved here from Texas and wanted to trade in our Rav4 for something smaller and with a lesser payment (since the big shocker for us was that you don't drive a whole lot here in the city). Ryan showed us options, negotiated with a professional coutesty that one just posseses and is not learned and got us an azaming vehicle for the price we wanted.Drove it off the lot today! Go see Ryan at SF Toyota at Geary and 2nd the next time you want to buy! He will be our go-to as long as we live here in SF :)

nesrin84

May 31, 2011

Three weeks ago, we walked into this dealer just to look at some new Tacoma trucks as we were planning on replacing our current one. Ryan was able to get us to the warehouse to show us some options. Last week, he checked up on us and also let us know about Toyota's 0% financing option. He also researched the whole state to find us the exact truck that we were looking for. Within 2 days, our brand new truck was at the dealer waiting for us to be test driven.Once we decided on getting it, the process was very seamless and smooth - even though it did take about 2 hours to finalize everything. At the end of the day, Ryan was a great help in finding us the car we wanted and informing us on the best financing deals. He was super helpful, friendly and thorough. He made us feel very welcomed. We would highly recommend this dealer and Ryan Dong.

nurealam

May 10, 2011

Bruce Manning, our sales rep, was very direct, informative, helpful, showed us whatever we asked to see (multiple locations all over SF). The entire sales process was easy to understand. Pricing very straightforward. Payment handled easily. Couldn't have been easier.This is actually a process that I do not enjoy doing (buying a car) because I feel that I have little knowledge of either cars or pricing tho we do thoroughly research everything via Consumers R and other sources before even going out and looking at anything. Entire job accomplished in about 3 hours.

joriadler

May 9, 2011

We came to SF Toyota because of all of the positive reviews we found online. It's important to us when we make a big purchase like this, that we are dealing with good people who are not actively trying to screw us. SF Toyota did not let us down. Our salesman, Tani, did his job well without being pushy. The biggest compliment I can give is that we felt comfortable to speak openly to each other in front of him. We didn't feel like we had to play some game with him. He did a great job working with us on our trade-in and getting our price down to a comfortable place. He makes himself available even after the sale, encouraging us to call with any questions we have about the car and he'll talk us through it. Wonderful experience all around!

naturegurl

Apr 30, 2011

I have nothing but positive things to say about my experience with San Francisco Toyota. I had inquired about a used vehicle online and I was contacted almost immediately. I spoke with Tani Tritasavit and he was patient and professional. Being that I work F/T and have a 1 yr old, getting in to see the car was a challenge. So, Tani Tritasavit said he would bring the car to me. He traveled about 30+ miles to show me the car near my work. The following day he traveled nearly an hour to bring me my "new" car at my home. The customer service I received at SF Toyota went above and beyond. When my husband is ready for a new Toyota Tacoma, we will definitely contact Tani! I almost forgot to mention I got a really good deal on my Subaru Outback as well!

boysajung

Apr 17, 2011

From the first time visited the SF dealer I was so impress with the sales person names Johnny Cheng. With his excellent services, so we decided to buy a car from him. He was very helpful and patient with us. I asked him so many questions about the car, but he always answered it with a smile. The best experience we ever got from the sales person. I would definitely recommend him and this dealer to everyone I know.

sfsherm

Apr 12, 2011

We bought 2 cars from Tani in the last 2 years, and he's our go to guy regardless of the issue we have related to our Toyota's. Tani is always accomodating and has gone above and beyond our expectations for customer service. Toyota's are great cars, coupled with the stellar customer service, it was an easy transaction and Tani has earned himself a loyal customer.

anyaluz

Apr 11, 2011

I've had my car serviced at SF Toyota for several years now and have always been happy by their professionalism and willingness to help. My husband and I knew we wanted a Prius, but were planning on purchasing this summer. After working with both Tani and Phil at SF Toyota, they made it worth our while to buy now, but were never pushy about it! Incredibly generous with the trade-in value of our old Corolla and ridiculously helpful and accommodating, both Phil and Tani made the process really easy for us. Phil even came in on his day off so we could pick up the car the minute it was ready. We love our new car and got exactly what we wanted. Based on our experiences with both the service and sales departments at SF Toyota, we have nothing but wonderful things to say about the SF Toyota crew.

atomicbugs

Apr 11, 2011

Thank you San Francisco Toyota, especially Tani for a wonderful purchasing experience. My wife and I were impressed with your courtesy and professional nature. We were your last clients of the day but you stayed with us until the paperwork was complete even if it was slightly after hours. We are enjoying the new Camry.

thedavid01

Mar 29, 2011

I am on my second Toyota and can't be happier with the quality of the vehicle, ( 2010 Rav4), but more importantly, with the staff of the Van Ness Service Department. I always try to pre-book my appointments on line, which turns out to be a great time saver. I am always greeted by name, and treated with courtesy. All my ( sometimes lame), questions are thouroghly answered before any work is even written up. They are always more than willing to accomodate any time restraints I have. The quality of the work is always 5 star. You don't get to see the actual service technicians, but I would like to thank them as well. Let's face it,no one REALLY likes to take their car in for service, but if you have to, I strongly suggest SF Toyota. I am partial to the Van Ness location because I had such a positive sales experience there when I bought my first Toyota.

Liane Collins

Mar 27, 2011

I recently brought my 2007 Camry Hybrid for trade in. I wanted a Toyota that I could live with here in San Francisco, but also one that I could drive to the Baja where I live part of each year. I ended up driving out with a 2011 Hybrid Highlander, and I couldn't be more pleased. It has a similar drive feel and luxury to my Hybrid Camry, and yet has the heft, visibility and capacity of a truck. In what was a great experience all the way around, including all of the Toyota service reps from the managers to the fellow who processed the paper work, I was especially impressed with Bruce Manning, my sales rep. He patiently took me through the process of comparing different all-wheel drive vehicles, and encouraged me to give the Highlander a drive, in spite of the fact I thought it would be too large for my garage. (It fit, no problem!) But the best part of the process was after the trade and sale was processed, Bruce had the car completely prepped for my pick up, and then he spent all the time necessary to teach me EVERYTHING about the audio/GPS/heating and cooling.... the entire operations available in this vehicle. I owe the extreme enjoyment of my new car this past week to that extensive training before I left the showroom.The only low point was the pricing. I thought my trade was what I expected - my Camry had very low millage and was in great condition- but because this Highlander was a slightly pre-wned vehicle (only 1,200 m.) I expected Russ to have a little more space and give me a price break. I guess he felt like he had all the cards, since the Highlanders are so desirable.I'm a loyal SFToyota client... love their service department, and now look forward to many more years of a relationship there.Thanks SF Toyota.

Steve Abrams

Mar 22, 2011

I live in San Francisco and had been looking for a used Corolla for my daughter, who attends college in Los Angeles. When I located the car I ultimately purchased (on March 14, 2011), at SF Toyota on Van Ness, Bruce Manning did an excellent job of making sure the car met my daughter's expectations. A 2008 vehicle, it did not come with an MP3 player jack, a necessity for young people who listen to music today. He offered to have the jack installed and made sure the car was ready when my daughter arrived later in the week to pick it up. He also facilitated communication with our insurance carrier, to be sure the necessary paperwork was at the dealership so she could drive the car away. He understood she had a small window of time to fly up to San Francisco, pick up the car, and drive back for school and her job. He also arranged for Kevin Duong at SF Toyota to be ready with all necessary paperwork the morning she arrived. Mr. Duong was thoroughly attentive to all the details. This was a purchase I made for my daughter, but as an adult and the legal owner of the car, she signed all the papers as I watched. Mr. Duong explained everything very carefully and made sure she was comfortable and understood the transaction. All in all, I would like to compliment the folks at SF Toyota. I'm happy to recommend them and also appreciate the follow-up phone call from Mr. Manning. Also, for your information, I found the car online, placed there by Edwin Tan, who was also very helpful.

dp_in_sf

Mar 15, 2011

Great service! I'm glad I bought my car at San Francisco Toyota! Ryan Dong and Eddie Nguyen provided us with great customer service and sold us a great car for our family. No high-pressure salesmanship here... they're working for you and want to help you get the best for your money!!

macbadtz

Mar 3, 2011

This was my first time getting a new car, and needless to say, I was apprehensive and weary about the whole process.Working with Byron quickly put me at ease. He was friendly and very knowledgeable about all the vehicles. He clearly explained the features of the various models objectively, allowing me to make an informed decision, without any high-pressure sales pitch. Byron went out of his way to get the car in the color I wanted from another dealership. He was also able to cut me an awesome deal.The car was delivered in perfect condition and handed over fully-detailed. I was amazed by the speediness of the whole process. Paperwork was a breeze. Byron's efficiency and attention to detail really made this car buying experience painless. I'm very happy with my new car.

mkyung

Mar 3, 2011

I had a great experience at this dealership. Byron Wong, my sales person was very friendly, accommodating, and very knowledgable about the products. I felt that he was willing to negotiate and work with me to find a suitable price that I was able to afford. After purchasing the car, he stayed with me for over 30 minutes to make sure my paperwork would be submitted properly. He delivered my car to work and spent time explaining how the car worked for at least 30 minutes. He never rushed me and he took the time to make sure I knew how to navigate my car. It really made me feel like a valued customer.

hkaipa

Jan 30, 2011

Byron was an excellent car sales consultant. He was extremely knowledgeable about all Toyota models. He explained features of the 2011 Prius (the car we've been eying) in a thorough and thoughtful way. He even incorporated humor, which is always a plus for me and my husband. With his expertise and support, we left feeling very satisfied with our purchasing decision. We would recommend Byron to anyone searching for a new (or used!) Toyota at a great value. Next time you step foot at this dealership, make sure you find him, you won't be disappointed.

flowerpetal

Jan 26, 2011

Byron Wong greeted me with a smile when I walked in the door. He showed me the sale price of the new 2010 Corolla (though I was asking about a certified used one), and then lowered the asking price without my having to haggle. I detest haggling and games. I had already spoken to 2 other dealers recommended by friends and I was never called back. I asked about the Toyota recalls and Byron explained that these problems had been corrected, which I guess they had since I don't hear anything in the news any more. Byron was extremely patient and accommodating and seems to take his job very seriously. He told me to call any time (though I will try not to do this). He walked me to Donald Hong, who explained the additional warranties to me very patiently. This part was a surprise to me, since I hadn't purchased a car in years and it did add to the price. However, I think it was worth it since I tend to keep my cars for 10 years. The last person I met was a manager named "Glen" or "Greg" (?), who was also very nice. This dealership is in my neighborhood. In fact, I walked over to it from my home. I was expecting a very unpleasant experience, but it turned out to be just the opposite. I bought my last car used (27,000 miles) at my former credit union's car sale. It was a 1999 Rav 4. I just gave it to my friend and it's still in good shape at 214,000+ miles. Toyota is a good car. This dealership went out of its way to be courteous and helpful, and yes, I would recommend them to friends.

nql100

Jan 11, 2011

My husband and I strongly recommend working with Ryan and Kevin. We first went to the Geary office in the Fall looking at a 4runner. Not only was Ryan attentive and nice to work with, during our test drive the fellows at Toyota were cool enough to watch our dog :)That day, we told Ryan the purchase parameters we were looking for and to call us once those could be met. A couple months later, we got a ring from Ryan and to his surprise, we were still in the market for the 4runner and willing to come in to purchase. Ryan and his manager, Kevin, always maintained a no pressure sales tactic which we appreciated immensely. Courteous and professional, their follow-through impressed us and was influential in our ultimate decision to purchase on Dec 17. We enjoyed the overall experience so much, we even sent Ryan a Christmas card - you don't hear of that happening ever. Thanks again to Ryan and Kevin. If you're considering a Toyota and want a pleasant shopping experience, ask for them.

renaeh

Jan 11, 2011

My husband and I recently purchased a 2011 Toyota Highlander from San Francisco Toyota. Not only were they able to find me the exact car I was looking for, the great price was icing on the cake. Thank you to Steven Kwan and Russ Mobley for making my new car purchase easy and fun. Your staff is friendly and courteous and I would recommend anyone looking to purchase a Toyota, to visit San Francisco Toyota.

wonster

Jan 11, 2011

We just purchased our third Toyota from San Francisco Toyota (since 2003). Each time we've contacted Sales Manager Kevin Pang - informing him of which vehicle and what options we are looking for.It's a painless process - Kevin asked salesman Philip Yue to show us the all new Sienna. Philip is very patient showing us all its features. We were in and out of the dealership within two hours with our new Sienna detailed and a full tank of gas.If you are in the market for a new Toyota please reach out to Philip Yue or Kevin Pang, you'll be glad you did.

craigmck

Jan 6, 2011

My wife and I purchased a 2011 Toyota Highlander Limited from San Francisco Toyota on December 30th and we are absolutely thrilled with the vehicle. More importantly though, I truly appreciated the way we were treated throughout the entire process. I started looking at 2010 Toyota Highlanders in October but just couldn't pull the trigger until I saw the 2011 model. The sales team was courteous, knowledgeable, and increadibly patient (not pushy) which made the decision to buy from San Francisco Toyota an easy one. My salesperson, Steven Kwan, is a true professional and I highly recommend him. He and the general sales manager, Russ Mobley, worked hard to find the exact car we were looking for and then went the extra mile to get it to us at a great price. You just can't ask for more. Their attention to detail and to customer service is outstanding.Best regards -- Craig

4RunnerGuy

Jan 5, 2011

I have been going to SF Toyota Van Ness Service center for many years now as it is very convenient for me to drop of my car and then catch a cab or bus downtown to work. I find the employees of the service department extremely polite and easy to work with in getting appointments that fit my schedul. David Chu is whom I've dealt with the most and he always goes out of his way to deliver outstanding customer service. My car is always ready for pick-up on or before the time promised, the work is always completed and accuratly done, and the price is always within reason. Hats off to the sevice department at SF Toyota Van Ness / Sacramento

Jacob1953

Jan 1, 2011

I have purchased two new cars from SF Toyota. Great experiences both time. People are all very friendly, with great ccustomer service, and never any pressure or sleeze. They worked very hard to get me exactly what I wawnted, at an unbelievably low price.

n.garcia0286

Dec 21, 2010

They really take the time and effort to pleased a customer , and get the customer done with all the needs in getting a car out of the dealer. They give good reasonable price and they respect the customer in what price the customer can afford to pay for a new car. They are excellent in customer service!!! Keep it up .Thank you .Nubia G. and Jose F.

kvossel

Dec 17, 2010

I needed to get a new car to replace my previous camry. The staff at SF toyota were very cordial and patient. Ryan Dong was outstanding. He nicely explained all my options, anticipated my questions, and worked with me to build exactly what I was looking for. I was very satisfied with my purchase of a 2010 corolla and feel that I made a very informed decision. It is good to know that Ryan is there for me if I need anything related to this car. He even offered to drive me to work on the days I need maintenance under the two year maintenance plan. Wow! I recommend Ryan to anyone who is looking for a new toyota. He is very knowledgeable and personable and puts his clients first.

rushd

Dec 15, 2010

Having bought a few cars over the years this has been my best experience yet. Bruce helped me out with getting the car I wanted onto the lot before I came in. We worked the deal right after a short test drive. The reason I gave the Quality of Work a 4 is because they did not remove all the white film from the roof from shipping. I would have given them a chance to fix it but I live over an hour away from the dealership.

cindy young

Dec 1, 2010

My husband and I have decided to buy a 2010 Toyota Prius. So we went to City Toyota to take a look around. Because it is close to my house. We were there for a good 15 minutes. Not one sales person showed up. The next day, we went to San Franciso Toyota and met up with Ryan Dong. He was very nice,very patient and gave us a good deal on the Prius. I would recommend to anyone if they want to buy a Toyota, go to see Ryan Dong.

bjsh

Nov 20, 2010

We recently had a great experience working with Ryan Dong at San Francisco Toyota (Geary and 2nd). He was very patient, allowing us to make our decision at a pace that was comfortable for us. Since our purchase, Ryan has even checked in with us to make sure we're happy with our decision. If we ever find ourselves looking for another car, Ryan will be the first person we call.

ceebee21

Nov 16, 2010

The overall experience was a very positive one, from my first telephone conversation with Damien Fukushima to driving away from the dealership in my pre-owned certified 2006 Toyota Highlander. Damien listened to what I wanted and did not want and never suggested a car that did not fit what I was looking for, nor at any time did he suggest that I might have to make compromises since I was buying a used car. His attention to what would work for me and what wouldn't was greatly appreciated. Everyone at the dealership was helpful and professional and although I had financing in place they were able to give me a better rate (2.9%) and walked me through the application process and let me know as soon as I was approved. Damien's willingness to be flexible in regard to my time frame as well as respecting my need for car to meet certain criteria made a potentially stressful situation a totally positive one.

tomnlaw40

Nov 11, 2010

Bruce Manning and Gil Weaver rock. We just bought our third toyota from San Francisco Toyota and they are so................ friendly and nice. They do not pressure you at all, and they give excellent customer service. After I got home with the new car I noticed a scratch on he car and notified the dealership. They told me no problem bring the car back and we will have it fixed for you. It was done in a day and I even got a loaner car so that My husband and I did not hve to worry about how the kids would get picked up from school.

csimeone

Nov 7, 2010

The sales people I dealt with provided:1. clarity in price - no messing around - they gave me a great price without any later hidden costs2. very friendly without going overboard 3. good follow-up: called to check in but never annoying4. the best explanations of the car, financing, rebates, etc

akfong

Nov 6, 2010

Originally was looking at a Prius, but settled on a Corolla. Ryan was very patient and showed us the Prius, Yaris, and the Corolla so we could make a good decision on what we really needed. There was no pressure to buy what we did not need. Pricing was great and the over all experience to close the deal, credit check, and final finance paperwork was fast and efficient.

chewwy8

Nov 5, 2010

I just picked up my new 2010 Prius and I wanted to say thanks to Ryan Dong for helping me pick the perfect car. Ryan was very knowledgeable about all of the cars and explained everything very well. After I decided on the Prius, Ryan and Kevin made sure the rest of the sale went very smooth. The employee's at this dealership are all very friendly and the environment feels very comfortable. When my Prius was ready to be picked up, Ryan went over everything that I needed to know about the Prius. Even after the purchase Ryan has been very helpful and nice. Thanks Ryan

mfong

Oct 31, 2010

San Francisco Toyota is more than a dealership...it's a Toyota family! I leased a new Prius in Jan 2010 and had a wonderful experience working with Ryan Dong and Kevin Pang. Both Ryan and Kevin were extremely professional and helpful in presenting vehicle options that would best suit my needs (commuter, fuel efficiency..) and desires (solid handling car, technology options, quick pick up) as a driver. During the process, I mentioned other vehicles of interest (audi, bmw) and Ryan maintained objectivity by presenting facts about other vehicles to consider and never once pressured me. As a consumer, I really appreciated his honesty, objectiveness and genuine interest in my satisfaction. The entire deal was handled quickly and efficiently- a BIG plus!!! Since completion of the deal, Ryan has followed up with me a few times to ensure my satisfaction with the Prius and keeps me updated with dealer specials and activities. I strongly urge anyone interested in a Toyota to contact SF Toyota!!! Thank you for making me a part of the Toyota family!

sethpross

Oct 27, 2010

My wide and I bought my first car from Toyota of San Francisco and the experience was terrific. Tani Tritasavit was an excellent salesman who was patient, well informed, friendly, and never pushy. After we agreed on a price, Tani and his team identified a new $1000 savings we qualified for! Since buying the car, Tani and the rest of the Toyota team have been very helpful even after the sale. I just returned from a free car detailing that the Toyota team offered me, and my car is looking as good as the day I bought it! Thanks!

sf gal

Oct 26, 2010

So far our family has owned 6 Toyotas; one Land Cruiser, two Highlanders, two Priuses and one Rav4. They have been completely reliable and durable. The service is good and everyone is friendly and helpful. This our car from now on! I know what I am getting with Toyota and I appreciate the car and the people.

sthung13

Oct 26, 2010

Was recommended to this dealership from a friend. Wanted a 2011 Sequoia in a specific color scheme-not the easiest SUV to find, especially in SF. Tani made the experience so smooth. He is an amazing salesperson. Amazing because he doesn't make you feel like he's a salesman; it's like shopping with a friend or ally - like he's in the adventure with you and not just taking you for a ride. He truly is a rare asset to this dealership. He should be put in charge of sales & customer service training. Great service is not unheard of before you sign the contract. However, the customer service after you leave with your car is just as AMAZING!! The follow up was great. Tani still returned correspondence promptly when I had questions, unlike any experience I've ever had at any other dealerships (BMWsf, Toyota Walnut Creek, Broadway VW, Royal Motors VW, etc..) I'm not done yet...the even more amazing thing is the NEW OWNERS breakfast event. You get to meet the general manager, the service managers, and others. They feed you and show you all you need to know to keep your new car in tip-top shape. There's a raffle, deep discounts for accessories, and other benefits. I do not know any other dealership that does that. You are welcomed into their family. They should change their name to Amazing Toyota. This is a dealerhip that truly cares about repeat business and referrals.

rogertopp

Oct 25, 2010

SF Toyota and Jonathan Chan were fantastic in every way! Great price and great service. I knew what colors and options I wanted and they didn't try to talk me into anything else. I did my research and Jonathan helped me get exactly what I wanted. SF Toyota exceeded my expectations on every front. I won't waste time going anywhere else for my next Toyota.

InaMay

Oct 22, 2010

My visit to SF Toyota was great, and it resulted with me driving away in my new Corolla S. I found this dealership by being referred by a friend that had dealt with SF Toyota before. My expectations were set high from the things I had heard so I expected nothing less than a top notch experience that would leave me feeling comfortable and confident that I could not have received the same deal anywhere else. I was expecting to have a courteous salesman and sales manager that listened, wasn't pushy and was working to get me the best deal. In the end, I drove off the happy owner of a new Toyota!As a note, the financing deals were so good!

Michelle Chang

Oct 22, 2010

After I bought my shiny white metallic Prius, I thought to myself "San Francisco Toyota Scion has a secret weapon" - something that none of the other dealerships seemed to have. Sales Manager Kevin Pang had won me over at his first smile, but he also cured me of my skepticism over hybrid cars.During our first test drive, the Prius was smooth, but Kevin was even smoother. It was like being gently persuaded of the virtues of a car by a sweet-talking Cary Grant, but with the honesty of a Jimmy Stewart.When I got the car home for its first night in my garage, I realized every car fact Kevin had cited was true. I got a beautiful car at a sweet price and Kevin helped me make the right decision. Who could ask for anything more?

MichelleS

Oct 22, 2010

I highly recommend San Francisco Toyota for a purchase or lease of a new vehicle. During our visit, Bruce was very attentive and accomodated us on our test drives and answered all of our questions and concerns. One thing I really liked was that he was not pushy at any point and trying to sell something we didn't need or want. Kevin was also very easy to work with. He was honest in his opinions and helped us find the right financing that fits our needs. Kevin made the process easy and pleasant. We found our car with very few problems. We've had it for 2 weeks and love it. Highly recommended!!

CharlesL

Jul 18, 2010

I was bringing my relatives around to buy a car and had started early at 9 am. Being the well researched consumers that we were, we visited a total of 3 dealerships before finally getting the perfect deal we were looking for. We had a varying level of service among the dealerships, some way better than others. To make a long story short, the service was lacking at both city toyota and putnam toyota. After getting the run around at the two previous dealerships and feeling like we wasted a bunch of time unnecessarily, I arrived at San Francisco Toyota and met Ryan Dong, our Sales Consultant who was very friendly and provided us with a very pressure free sales experience. He is the perfect example of how a salesperson should be genuine, kind, respectful, straight forward & patient. He allowed us to really get to know the product before making such a substantial investment into an item we would use for many many years to come, keeping in mind that it IS a toyota vehicle. I would highly recommend this dealership to everyone in the market looking for a toyota for its first rate service and friendly staff. Kevin Pang, the sales manager, was also very approachable as well.

lisaton

Jul 13, 2010

When I was shopping around to purchased a used vehicle, I visited many dealerships before I purchased from Kevin Duong at SF Toyota on Geary Street. Kevin was very professional, knowledgeable and honest. He spent the time going over the details of the vehicles and to find the best fit for me . I felt confident I got the best price and deal. He was excellent in following up to see if I was happy with my purchased. I highly recommend him to anyone who's looking to purchased a pre-owned vehicle.

gkearney

Jun 21, 2010

From start to finish I was completely impressed by the service I received from this dealership. My salesman, Steve Reed, went out of his way to make sure I had the car that best fit my needs, and was in my price range. He spent a considerable amount of time making sure that I knew the ins and outs of the car, once I had decided on one, and has followed up with me to make sure I don't have any questions or issues. The finance department was also very helpful in completing my experience at the dealership. I was walked through all the paperwork and an experience that I was dreading was made effortless. I would highly recommend this dealership, and Steve Reed to all my friends and family.

rshrotri

May 10, 2008

My experience at this dealership was exceptional. Most importantly, the dealer was fair and honest in negotiating with me. Tony Singh was an excellent sales manager, taking the time to describe the nuances of the car and working with us on our schedule. He was not just focused on closing the short term sale - rather building a relationship which made the entire car buying experience pleasant, easy and fair. I would highly recommend visiting this dealership and working with Tony if possible.