Used Cars for Sale at Sanders Ford in Jacksonville, NC

Ashleylschwartzz

May 8, 2016

Exceptional personal service. Quick, easy, fun and not at all disappointed in any aspect. Everyone was fair and honest with helping me buy my first car. They took the time and I appreciated the full tank of gas and personal service.

Bill1208

May 5, 2016

Johnny took the time to listen to what I wanted and gave me a number of options. He was not pushy and did not pressure me into anything I wasn't looking for. Very personable.

stevie6612

May 5, 2016

John Hulse could not have been more informed and helpful. He actually listened to what I had to say. Did not try to sell me anything else or put me in a vehicle that might have been more favorable for the dealership to sell. I have already recommended John to two of my friends.

randy

May 2, 2016

turns out I was getting an oil change and was asked if I would like a free tank of gas ,and a cheaper car payment,well believe it or not if it wasn't for talking to the receptionist I would have been out of there 30 minutes before I was asked about a tank of gas, here is the outcome I saved my last car payment of 426.00 , saved 61 dollars a month on insurance, got a car payment of 416.00,also got gap insurance and life ins on the new car for that price, very pleased with the service,fantastic salesman and best of all I would have never gotten this deal if it wasn't for the receptionist telling me her daughter just bought the same car I got and she was very pleased to get it, so see even the power of voice can sell a car thank you all for the fantastic deal on my new car. and p.s. I did get the free tank of gas and the salesman did one other great thing for me, he transferred all my personal belongings into the new car from my old one ,,,, thank you very much for that Michael allen

JJ Mcc

Apr 30, 2016

I stopped by Sanders Ford to browse some of the new trucks on their lot. We were approached by Michael James Allen one of their sales associates and he offered to show us an F-150. He then explained all the benefits and features of the new 2016 F-150 to me and my wife. After a good test drive me and my wife were sold on the Ford F-150. We even decided to upgrade to an XLT 4x4 with the new Sync 3. Me and my wife shopped at other ford dealers later that same day, but felt comfortable working with Michael. We then stopped back to Sanders Ford the next morning to buy our truck. I would highly recommend Michael Allen, he has the knowledge and integrity that makes for a smooth purchase.

Lee's Cleaning

Apr 27, 2016

I went in browsing and ended up buying!!!! I had a great salesman, Peter, who provided great information and listened to what I was needing to purchase. The whole process was simple and I did not feel pushed or rushed into making my decision. I found the exact vehicle I was looking for at a very fair price.

Elatour

Apr 24, 2016

I was encouraged to test drive other vehicles and was not pressed to buy. Salesman was extremely knowledgable about the vehicle and sold us on all the features. I feel that he got us the best deal on the brand new vehicle. I left feeling very satisfied.

Peewee Hadley

Apr 24, 2016

Johnny was upmost helpful meeting our expectations and beyond. He stayed in contact keeping me aprised of locating the vehicle that we wanted. He was friendly, educated about the Ford product. We felt like we talking with a friend.

Brickhammer

Apr 23, 2016

Eric Jones is the best car salesman I've ever dealt with. He's knowledgeable about Ford products and knows how to get what his customer wants and needs. Whenever I need a vehicle I go directly to Eric Jones and no one else.

BULLDOG

Apr 22, 2016

IT WAS A GREAT EXPERIENCE AND RANDY PRATER WENT ABOVE AND BEYOND WHAT WAS EXPECTED. THIS IS THE FOURTH VEHICLE I HAVE BOUGHT THROUGH RANDY.

Robneal

Apr 19, 2016

Our salesman was very professional and friendly. All the individuals we had contact with were informative and communicated effectively. It was a very pleasurable experience.

Westrix

Apr 15, 2016

Tiffany helped me at service for a routine oil change, she answered any questions i had. While waiting i looked at the new cars on the lot and I found a car that piqued my interest. I have bought many cars from Sanders Ford and from Randy Prater so i asked him the details of the vehicle. I found the staff at Sanders Ford very knowledgeable, helpful and respectful of my wishes regardless of whether or not they made the sale.

Happybuyer

Apr 14, 2016

My experience with Sanders Ford was very exceptional. I was treated very well and couldn't ask for better service. They answered all my questions and showed me all the options of my new vehicle. I would highly recommend this dealership to my family and friends.

hockey1

Apr 14, 2016

A 5 star rating because of Arts and Jacks total professionalism and knowledge of their jobs. Art was instrumental for us buying a new 2016 Edge. He was very knowledgeable in answering every question for my wife and with understanding her every need with this vehicle. My wife test drove 3 other vehicles and the Edge was her favorite. With only 1 blemish to the suv, Art and his experts fixed the small crack in the back seat leather without ever noticing that there was once a blemish. Art explained with confidence and knowledge every electronic device for my wife and I. THANKS!Jack was an expert loan officer and worked with us to get the best deal for our extended warranty. All paper work was completed in a short amount of time and correctly the 1st time round. A very smooth process! The suv was perfectly cleaned and ready for us in a timely manner too. THANKS! We are very happy and pleased!

miner

Apr 14, 2016

excellent service and communication between salesman and buyer online! Mike did all he said he would do. With online sales you are not limited to one or two dealers.

patsy

Apr 14, 2016

I hate trading vehicles because it usually requires all day and becomes a long drawn out event. You can normally plan to spend breakfast, lunch and dinner while trading vehicles. However, with Sanders Ford, I found it much quicker and easier than usual. I was not rushed into making any decisions my first day and appreciate that very much. I took my time, drove several different vehicles and knowing which one I wanted I still tried a few others. I waited a few days to really decide, plus the vehicle I wanted was not there, and I was still NEVER pressured in any way like most dealerships I have dealt with in the past. I found everyone at Sanders Ford very helpful, courteous, knowledgeable and kind. My salesman, Bob Pacella was great. I really value Bob Pacella's patience with me during this process. He was most helpful and honest, and is the best car salesman I have run across--truly and asset to Sanders Ford. Even doing the paperwork was only a short process; nothing like my past dealings with other dealerships. Thanks to Bob Pacella and all the other Sanders Ford staff for helping me find my perfect vehicle a 2016 FLEX.

truckguy16

Apr 10, 2016

My experience with sanders ford was great . They don't just try to sell you a vehicle they make sure that it's the right one for you and it meets all your expectations. The staff are friendly and caring . I highly recommend sanders ford to anyone who is looking a a new or used vehicle.

RyanMeek

Apr 6, 2016

I went into the dealer looking for a used Mustang. They did not have any but lead me to a showroom Mustang v6 6spd. They helped me out greatly with my trade in since I was down under on it. They kept the price and monthly payment within my desired range.The staff I dealt with were very professional. Highly recommend.

JOSHUA WEEKS

Apr 5, 2016

I have dealt with sevetal dealerships in the last 16 years, and I have never recieved the kind of service that Mr. Prater provided. He is extremely polite and not remotely pushy with his sales tactics. He patiently explained my options to me, and was an open negotiator. He was able to find a truck that fit all of my wants and needs at a price that I was comfortable with in a very reasonable time. I never felt pushed around, or that I was being taken advantage of during this sale as I have with other dealers. I would recommend Mr. Prater to anyone in the market for a vehicle.

Candice

Apr 4, 2016

I was referred by another salesman from a used car dealership to Randy Prater at Sanders Ford. When I arrived at Sanders Randy was waiting to help me out. By this being my first time purchasing a vehicle I had a LOT of questions??. Randy was very patient with those questions and gave direct answers. He helped me to understand the difference in each vehicle and the pricing.I was going to originally use my uncle's Ford Plan but Randy let me see the difference in savings and I didn't need the plan. Because I was a First time buyer I was able to save more with the rebates and my trade in. I Thank GOD for ordering my steps on Wednesday, March 30, 2016 it was TRULY a Walk of Faith. Randy was placed in my path to help me through this process of purchasing my vehicle. I now have a 2016 Ford Fiesta?????? I would DEFINITELY recommend Randy Prater and Sanders Ford to anyone. Thanks, Randy ??????

Cetart

Apr 3, 2016

Damon and the others were super helpful to help us get a good price for a great vehicle without us feeling pressured or hackled. I feel confident if I had any issues with it I could call and they would help fix my problem. Definitely recommend!

fordtruck2015

Apr 3, 2016

Enjoyed buying from sanders in swansboro. This is my second new vehicle purchased from Patrick at sanders and have enjoyed both experiences. There's no pressure in signing or buying a product you don't want. I also do all my service with sanders. The service writers are very helpful.

J TAYLOR

Apr 1, 2016

I have purchased multiplease vehicles from Sanders and have never been disappointed in the service or price! I will continue to enjoy my relationship with Sanders Ford in both sales and visit them for all my service needs. Go see them today!

poor teacher

Mar 31, 2016

I was hesitant about buying a new car and dealing with car salesmen, but when I went to Sander's ford in Swansboro I was very satisfied with the customer service I received. Eric Jones made me feel comfortable enough to purchase a new car and the sale went fast. I was able to go in check the car out, drive it and buy it within a few hours. I am very pleased with how everything went and I will absolutely recommend Sander's Ford to others.

1MooreCast

Mar 30, 2016

Johnny Hulse made my experience purchasing this vehicle easy and hassle free. I began my search for a new F250 back in October 2015 at Sanders Ford when Johnny Hulse introduced himself to me on the lot . I told him what I was looking for and when I would be able to purchase depending on my business activities. Over the course of 5 months Johnny stayed in touch with me , keeping me abreast of vehicles that fit my search descriptions. I never felt pressured or hassled to make a decision during that time. I have already recommended Johnny to a friend of mine that is in the market for a vehicle. I have no doubt my friend would have the same no hassle experience as myself.

Pink Warrior

Mar 30, 2016

If you're looking for a brand new car or just one that's new to you, go see Peter Marzouk at Sanders Ford! I had a great experience purchasing a vehicle from this dealership!

GmkLmkfusion

Mar 28, 2016

I would send any friend or family to these guys. I had a truck I put my heart and soul into and my family needed something new so I traded my truck in, and got a fair price for it. My salesman Bob worked hard for us and I'd go back again to him when the time comes for a new car. I am happy I upgraded to a safe and reliable car. I cannot be more happy with a family oriented business and that is why I stick with Ford.

Fvktt610

Mar 27, 2016

The dealer worked with me and got me everything that I wanted. I didn't feel like I usually do when dealing with sleazy salesmen, the guys here are very honest and let you make your own decisions. I would definitely buy another car from here!

Semperfikota

Mar 20, 2016

From the time I walked into the dealership I was given a warm welcome. Damon helped me get a better rate then my bank. It's was also the easiest process I have ever delta with. Sanders Ford in Swansboro ahas defiantly made me a Ford owner for life.

KennethR

Mar 19, 2016

Great honest effort in providing the best auto buying experience I've had in over forty years of buying cars here and in Europe. Thank you Sanders Ford for putting together such a great team. I can hardly wait to try maintenance out.

EstesFamily

Mar 17, 2016

Charles Arnold is the best salesman I have come across. He stays in contact and is straight with you on everything. If you are in the market for a car go see him.

CMdjfh2013

Mar 15, 2016

We purchased our new Explorer with the help of Michael Peterson and couldn't be more happy. The Sanders Ford Team really aims to please and does everything they can to earn your business- starting with giving you their best price FROM THE START!

Amanda Medina

Mar 10, 2016

Johnny is a great salesman .wasn't happythat the car I wanted was sold out from under me but Johnny had one waiting for me he knowI had said something about the color gun metal so happy.

The Cooke's

Mar 1, 2016

I had a great experience with my new truck purchase. Bob Pacella asked the right questions to show me the truck with what I wanted, plus showing the truck with the best price. There was no pressure with the sale and I ended up with a truck with more luxury than I thought I could afford at a price much lower than I had checked out at other dealers. Bob spent the time to answer all my questions and to show me the options that I did not know how they worked. We were treated with respect and no hassles. When it came to the pricing anything I did not understand was explained to me to my satisfaction.I am so happy with my new Ford F150 truck. I would not hesitate to recommend Sanders Ford and Bob Pacella to anyone I know that is in the market for a vehicle. I have have several Ford's in the past and have always had very good service with them all. I am sold on the Ford product, Sanders Ford and Bob Pacella.Thank you for a great truck purchasing experience,Henry and Sherri Cooke

Yatesfamily

Mar 1, 2016

When we first arrived at the dealership, Michael was welcoming to our family. We discussed what we was looking for and he followed through with showing us what we wanted. The dealership appraised our van in a timely manner. They were very patient and friendly with my 2 year old that kept running around. We got a great deal and would recommend Michael at Sanders Ford to everyone we know.

Ford63

Feb 28, 2016

Our last 5 vehicles we have purchased have all come from Sanders Ford. They have always been super nice to us and we have had the greatest experiences when purchasing our cars from them. They above and beyond to make sure we are completely satisfied with our purchases.

Joshua66

Feb 27, 2016

Mike Allen has continued to assist me with any follow on questions or appointments I have concerning my 2016 Ford Focus ST. Always adding a personal touch, I did not experience the anxiety commonly felt during the process of car buying.

Sedgett02

Feb 25, 2016

Damon Fairchild is a great salesman with a sense of humor. He made buying fun with zero pressure. I'm not a person who will sit at a dealership for hours waiting to completely seal the deal. Not only was it understood and not necessary. Damon and Ralph completed the paperwork and called when they were ready for my signatures. Perfect buying experience.

codytiger3

Feb 22, 2016

The salesman wasn't pushy, he let my wife and I roam around until we found something we liked. The dealership fought to get the best deal for my situation and for that I would reccomend them to anyone!

carusoa1986

Feb 21, 2016

This is the second vehicle I've purchased from Sanders Ford. Randy Prater is an absolute pleasure to deal with. He's easy to work with, not pushy, and will go out of his way to please you. Thanks for the wonderful experience Randy! Salesmen should be taking notes.

Julian

Feb 21, 2016

Eric and Ralph are great, friendly guys. They immediately made us feel welcome to the dealership and carefully considered our wishes in what we wanted in our new car. We visited them three days in a row and went back and forth because we were not sure which car to decide for. Ultimately we made a decision we were comfortable with and Ralph and Eric took care of everything for us. At no point did we feel pressured like at so many other car dealerships. It was a very friendly and welcoming environment. Thanks guys!

Asquires1

Feb 14, 2016

I will never buy a vehicle from anyone else. Anytime anyone ask I always refer them to Sanders ford in swansboro because you can't receive a better experience from any other team in NC.

Cartwright52

Feb 14, 2016

They were able to get to me quickly and they were able to get me the vehicle I wanted.the price of the car was very good.

Natevz914

Feb 14, 2016

I gave a 4/5 because the service we got from Peter was incredible. He was so personable and really made our experience a good one. However, we were there for over 3 hours, waiting for the computer system to be fixed. Even though it was a wait, Peter made it more enjoyable and the car was definitely worth it!

mecanic64

Feb 12, 2016

In every aspect the sales department of Sanders Ford Dealership is top notch. The sales manager met me at the front door when I came in and directed me to Robert who was a great salesman. He helped me to find a very nice truck and gave me a good price on my trade-in,very helpful.Would recommend this sales team,very satisfied.

FORDmedic71

Feb 11, 2016

Michael Peterson is an absolute professional. He took his time to listen and learn what my needs, desires and expectations were in a new pick-up truck. He found a truck that exceeded all of the aforementioned and was extremely easy to work with. His care and attention to detail after the sale was made also brings great credit to himself as well as Sanders Ford. Now I am the proud owner of an awesome ruby red F150 with lots of chrome.

Meguez

Feb 7, 2016

I highly recommend Greg Dawson for help purchasing your next car! Whether you have excellent credit or need some improvement he can help you along with the Finance Officer! They are fantastic!!! Greg is not pushy. He wants the customer satisfied and I have to say that I am a very satisfied customer and will go back!! I would refer all my family and friends to go see Greg Dawson in Swansboro!!! Tell him Michell sent you.

Cargal92

Feb 6, 2016

I had to buy a new car since mine was on its last leg, and everyone prepared me for the worst experience of my life. I di my research and chose Sanders Ford first because of their location and inventory. I worked with Brandon, and never once did I feel pressured or pushed into anything. I was upfront about what I wanted and what I was able to pay. I spoke with some of the other saleman while I was there, and I got the genuine impression that they were more concerned with having my buiness than making the most money they could on a car. I tried negotiating with a couple other dealerships previously and they scoffed at me. Sanders Ford is welcoming, accomadating, and willing to do what it takes to EARN your business. Love these guys! It has been two weeks since I bought my car, and I love it. My friend bought a car a week later from them, and she had the same experience. I dont normally write reviews, but I highly recommend Sanders Ford.

jrhemming

Feb 6, 2016

I was nervous going to a dealership here in Jacksonville after having previous bad experiences and hearing about others experiences with dealerships in Jacksonville, but my experience was great! Brandon gave us a tour and introduced us to other workers there and explained the process of how many things work around the shop while we waited for paperwork to get done. He made sure we were comfortable and tried to get us the best deal he could. He asked what our price point was before we even looked at anything and only showed us things in our price point. All the staff was very friendly and welcoming. I would highly recommend shopping here if you are looking for a new car!

Terry & Karen Corder

Feb 6, 2016

This is our second purchase with Ford and Randy Prater, and can say nothing but great things. We explained to Randy what we were wanting and he had the vehicle outside waiting for us when we got to the dealership. After looking at the vehicles he had ready for us it was a simple decision on which one. We know the car buying process in more then just in and out, but Randy and his team worked out several financial sceaniors for us to work with and all the time Randy continued to ensure that we were comfortable with our decision. Randy is a top rated salesman and a great asset to the Ford Sanders team. We walked out with the new car keys in hand and very happy and satisfied. Thanks Randy.

Mike & Ellen Marion

Feb 5, 2016

We have been customer of Sander Ford and Ralph Tusing for many years. The reason we keep coming back is the outstanding service we receive, by both Ralph and Greg ; everyone on the staff is friendly, concerned, helpful and knowledgeable. There wasn't a question we asked that couldn't be answered professionally and in great detail. This brand of cusomter service is , in my opinion, what keeps Sanders ford above the competition. We know the product is outstanding - but please know , your people are far above OUTSTANDING!

Whatever16

Feb 5, 2016

They over charge and Brandon he lies a lot and I wouldn't shop here ever. Horrible service horrible they sold a car but wanted it back after we did at paperwork it's just very stupid

grandsons5

Feb 2, 2016

Mykola was just great to work. He was able to answer any questions I had & made the purchase of my new car a great experience.

No

Jan 31, 2016

I just moved to NC in September, and found myself needing a new car in January. It is difficult to find my way around, and wanted to be able to stay local with a new car purchase, but still be able to find a good selection of cars to choose from.I am very happy with my visit to Sanders Ford. The sales and finance was made extremely easy by the staff. The salesperson was sensitive to what I wanted in a car, and was able to narrow the search. The finance department worked with me, and was flexible, with the bottom line cost.I would recommend Sanders Ford to anyone interested in a new vehicle. I love my new Escape.

RECOOP26

Jan 27, 2016

I was referred by a Co-Worker to Sanders Ford. She recommended Michael Peterson by name and said that "He was the man and he would get me in a car." I called Mike and started the process of purchasing a vehicle. Michael had me approved in less than an hour and I picked up my car that night. It was by far the best car buying experience I ever had. It was quick, easy, and hassle free. Mike said he would get me in the car I wanted and he made it happen. I want to thank Mike and the Sanders Ford team for making my experience awesome!! I will definitely be telling all my friends and Co-Workers they should buy a car from Sanders Ford!!

Robert Floresca

Jan 26, 2016

I addressed my concern with Peter and he corrected my concern

BerzRam

Jan 19, 2016

I live in AZ and I was looking for a low mileage Certified Expedition. I found one in North Carolina. I called, it was available. I placed a deposit, bought a plane ticket, and booked a rental car. I flew, drove, and arrived at Sanders Ford. Art Hoyt kept in touch with me the whole way, and picked me up from the car rental location. The vehicle was exactly as advertised, cleaned, fueled and ready to go. There were no hidden fees. They even reimbursed my rental car to drive the 140 miles from Raleigh International. I was there 15 minutes, had no run around and am very pleased with my experience. I am very happy with my buying experience. It was by far the best experience I have had at any dealership, and I have dealt with many of them.

LarryDavis

Jan 19, 2016

I looked at trucks for about a year with salesman Randy Prater, after working out numerous deals and showing me numerous trucks he never pressured me or changed with me. He found the perfect truck for the perfect price. I think customer service should be measured by Mr. Prater's standards. I look forward to purchasing my next vehicle with Sanders Ford. Once again thank you Mr. Prater for making my experience wonderful.

dcomer12

Jan 18, 2016

Sanders Ford is awesome. Mike Pierson is outstanding salesman. Great customer experience. Perfect no hassle purchase experience. Mike cut to the bottom line right away.Doss ComerLtCol USMC (Ret)

BurntFire

Jan 17, 2016

Great customer service. I found this dealership to be very customer friendly and the sales staff to be very helpful and experienced. Would recommend this dealership to my friends and family.

tad

Jan 17, 2016

Sanders in Swansboro is awesome!My experience was made simple & shortI was very pleased with the deal that was made.I feel Greg gave me the best deal possibleI would recommend highlyGregg Dawson and all the staff were great

Daniel Mace

Jan 16, 2016

Had my 2013 F150 serviced by them and no surprises. I go to them each time because I want professional care for my truck.

Barbrina Chandler

Jan 16, 2016

Everything went very smoothly. I only wish the weather and time permitted more personnal time to go over all the attributes of the new vehicle.

KREG89

Jan 16, 2016

Overall, I am very pleased with my visit to Sanders Ford Inc. because I found the truck that I was looking for at a reasonable price and the staff went above and beyond to ensure that I was a happy and satisfied customer. Additionally, I was not pressured into buying something that I could not afford.

Rickyf150

Jan 16, 2016

I would to thank Art Hoyt and the team at Sanders Ford for all the work to get me the deal I needed. It was my first time dealing with Sanders and things went vary smoothly through out the process. The hardest part was getting my son to drive our old truck home. He did drive the new one later that! Thanks again Art Hoyt and the Sanders team. Thanks R. Meyer

Victor84'

Jan 16, 2016

Had a easy time with the people. Kevin and bob did not pressure me they told me my options. I was not pushed and it was a great purchase.

Usmc2311

Jan 14, 2016

I was very pleased with my visit to sanders ford dealership. The employees were nice and helpful. They helped me find the right car I was needing and I give them a 5 out of 5 star rating.

QDGraves

Jan 13, 2016

I am a newly licensed driver with no experience with cars. When I first spoke to the dealer I could tell he had my best interest at heart.

JClark

Jan 11, 2016

We just purchased a 2016 Explorer and the process was made as easy and stress free as it could be by the salesman and staff at Sanders. We would highly recommend others to use them when looking at purchasing a vehicle

CAPTAIN SAENZ, USN (Retired)

Jan 5, 2016

I have just purchased my seventh vehicle at Sander's for of Jacksonville.Since 1996, I have been a customer of Sander's Ford and I have been extremely satisfied in their sales and service staff.A few days ago, I stopped by to have my Mustang serviced. Having discussed a possible purchase of a 2015 F150 in the near future with Steve Evilsizor, I took advantage if the short time waiting for my Mustang's oil change and looked around some more-this time for a 2016.It was the perfect match. Darren Baily and Steve Evilsizor accompanied me to the truck which interested me. W/O any undue pressure Steve readily presented my sale price with rebates, discussed my trade-in and we agreed on a purchase price. Matt III and Cliff welcomed me to the dealership and we discussed the purcahse even further. My wife had scheduled appointments in Wilmington so I accompanied her, looking at my watch every 30 minutes (tic-toc). I felt no pressure from anyone and their demeanor was very professional. I returned later that evening prior to closing and gave Steve the thumbs up - meaning I wanted to purchase the truck.I did. His time with me in the new truck was extensive and he did not miss any details.Steve Evilsizor was exceptional.

shawnathorn01

Jan 5, 2016

The reason why I am giving the 5 star rating is because my experience was all that I had hoped for and more. Art Hoyt was the kind man who helped me and successfully got me approved for a new car. I originally went in thinking I could possibly trade my 2010 fusion for a newer car by a couple of years. Instead, Art worked with me and got me approved for a brand new 2016 fusion (the car I've been dreaming for). And only for a few bucks more than my past payment. It was completely unexpected and I was thrilled! He was very genuine, sweet, and helpful. Way to go Jacksonville NC Ford!

Gail01

Jan 4, 2016

Sales Rep. met me soon after I drove onto lot, introduced himself, very cordial and helpful but was not overwhelming. Asked if he could be of assistance but did not push his services. Showed me the vehicles I asked to see and gave me the facts on each one. Made recommendation but the final decision was mine to make. Made every effort to find the vehicle that I wanted. Excellent staff that worked with my Sales Rep. They were upfront on what they could or could not do. Very good dealership.

SFDCHIEF

Jan 4, 2016

Over the years we have purchased about 12 vehicles and always had excellent customer service. Eric and Joe went above and beyond to get us in this vehicle and we are extremely thankful. Once again thank you for your dedicated professional customer service.

Mack0903##

Jan 3, 2016

I had done all my research online before going to a dealer. I found the car that I wanted, the Sanders Ford website was easy to navigate I made an appointment online. Once I reached the dealer they were ready for my appointment we went on a test drive my salesman was knowledge and friendly. We came to a price we were both comfortable with and I was able to complete the sale and left with a great car in under two hours. I recommend Sanders Ford to anyone, I knew what I wanted going in we made a deal that both parties were happy with. Great service, simple, easy I left happy with a new car in my price range in less than two hours.

Jayhigh30

Jan 2, 2016

Service was great I'm happy with my new truck. I would recommend sanders ford to my friends and family. Thank you again and hopefully we will do business again.

TK

Jan 1, 2016

Charles Arnold and other staff members were professional and a pleasure to work with! I've been dealing with Sanders Ford over the last fews years with service, just made my first purchase and would definitely recommend them!

AnthonyF-150

Dec 30, 2015

I would like to say that I enjoyed the buying experience I had at Sanders Ford in Jacksonville, NC! Would recommend them to friends and family!

TBDMN13atgmail.com

Dec 29, 2015

Stephen Delong met and exceeded our expectations with his professionalism and knowledge of the product. We greatly appreciated the space he provided us to discuss our choices. Stephens character was a deciding factor in our decision to purchase our F-150.

JoeF150!

Dec 28, 2015

I was please with the manner which I was treated, Damon provided me with great customer service, and answered all my questions about the F150.

Faye Cartwright

Dec 26, 2015

From the moment I walked into the showroom till I walked out the door, I was treated as if I was a member of their family at Sanders Ford in Swansboro, NC.Excellent knowledge and thoughtfulness by Greg, Ralph and Joe.

Ironmike10

Dec 26, 2015

Very perfessional team of employees from the salesman, general manager, and finance manager. No pressure or hassel, answered every question that I had. I would highly recommend Sanders Ford to any one.

erhyno132

Dec 25, 2015

This dealership is outstanding. I came in assuming I would not be able to walk out with the vehicle I've wanted for quite a while at the price I was comfortable with. The staff here was extremely friendly. Steven E. Was a great sales rep and has certainly earned my loyalty. I only ran into one small issue. After taking the truck home we noticed that the cargo light was busted. We were agraid we would have to replace it because, even being new, we figured we would have to. Nope. The staff here made no hesitation to get a part number and takes some pictures, in the pouring rain I might add. This dealership is outstanding is does extremely good things. You hold the Ford name strongly and make me proud to be the owner of a 2015 Ford F150

mamafaye

Dec 25, 2015

Very leery of car salesmen, have been treated like a woman who knows nothing at other dealerships.Not here at Sanders Ford in Swansboro, from the moment I walked thru the door till I left, I was treated as if I was a member of their Family.Greg, Ralph and Joe were exceptional in their knowledge and helpfulness in helping me with the "right" car for me.I never once felt pressured or rushed to make up my mind.Was a great experience, will be back when I am ready to trade again.Thank you,

Beach Bum

Dec 21, 2015

Let's face it ,the process of buying a vehicle is something I think most everyone will agree, is not some you look forward to. However, Sanders Ford in Swansboro, NC made the process as easy and "painless" as it's ever going to get! I was refered to Damon Fairchild in Sales by a previous customer who also had a very good experience with this guy, as did I. Two other gentlemen, the sales manager and their finance guy, who I apologize to for not remembering their names, were also involved in the process that day and were courteous and helpful as well. Would I return to Damon in the future or recommend him to others, you betcha.

satisfied

Dec 14, 2015

Randy & Peter both make sure you have the opportunity to purchase what you are looking for without high pressure tactics. They make sure you understand every step of the way in a relaxed environment and after the sale they will check with you to assist in every way possible to make sure your vehicle is what they said it would be. This is the second time we have purchased from them and will continue to do business with both of them.

Mobwife

Dec 12, 2015

From the personal greeting to the end of the process where Peter himself washed the floor mats of my new car, I was treated special! The purchasing process went smoothly and quickly

Shelby GT350

Dec 12, 2015

I live near Charlotte and this is the second car I have purchased for Sanders Ford and Mr. Peterson. There are 25 Ford dealers between here and Jacksonville, NC. They are honest, professional, customer centric and they value my business!! As a customer I want to be treated "Right" on all levels and Mr. Peterson and Sanders Ford do it all Right!

Thoroughly Satisfied

Dec 12, 2015

Though I have purchased vehicles at other dealers before, I noticed something was missing from Sanders Ford Swansboro and my salesman , Chris Baker, that set this experience apart from others. That missing component was the pressure of making a purchase. From the onset the professional approach was wonderful. I received immediate responses to questions and requests. When I asked to have time to decide my options I left uninterrupted until I initiated further contact. This no pressure, no hassle approach by Sanders Ford and Chris Baker was immensely appreciated and ultimately made my decision to purchase from this dealer very easy. Upon choosing my purchase Chris took his time thoroughly explains every feature of the vehicle right down to syncing my device on the spot. I was explained the parameters of my extended wrap around bumper to bumper warrant and extended maintenance plans in detail prior to signing documents by the finance department leaving no questions hanging in my mind. Weeks after my purchase Chris continued to answer any questions I may have had to my satisfaction. I would recommend this dealer and Chris to friends/family for their new vehicle needs. Real class act !!!

janet123

Dec 11, 2015

it was a over all easy experiance buying our new truck we are please with it thankyou for your dealership we got a truck to fit all our needs for the future

buchananp

Dec 10, 2015

Peter Marzouk was very pro-active, quickly providing requested information and has the best communication skills. He is truly an asset to Sanders Ford as a hardworking professional. Peter understood my vehicle needs and expectations and in no time I purchased a new truck. Thank you Peter for all your time and effort - it's employees like you that groom regular and repeat customers!

autryhouse

Dec 8, 2015

Mike Peterson was very courteous, caring, & professional. He made sure we got the vehicle we were looking for and made sure we stayed in our budget.

dan riddle

Dec 8, 2015

Eric Jones was great as were the other employees at Sanders Ford. Eric took a significant amount of time to show me the vehicle and test drive it. We quickly came to an agreement on the price of the vehicle. The car was ready to go the next day (really, really clean) and the paperwork went smoothly.

Bob Penrod

Dec 4, 2015

Always professional and pleasant to deal with. I have been a customer for over 20 years and never had any problems.

bird36

Dec 4, 2015

Mike Allen young but great at what he does, very attenative to what I needed and even more so after the sale. great experience because of him. would definitely refer. my friends and family to . Mike Allen a great young salesman who cares about people. and that's why I bought my new Ford F150.

Kerry

Dec 4, 2015

They worked very hard to get the deal that I wanted and finally were able to make it happen.Thanks again for all the hard work and customer care.

wmcook78

Dec 2, 2015

Johnny was an awesome car salesmen! His southern charm really made the difference in our car shopping. He worked really hard for my wife and I, as I demanded certain things in the deal. This dealership really felt welcoming. Managers thanked us for coming there and having patience because Black Friday Deals.

jglegola

Dec 2, 2015

I have been going to Sanders Ford for 18 years. I truly love going there. They treat you very well and meet all my needs every time I buy a vehicle. Their customer service is top notch. I had the pleasure of having Mike Peterson as my salesman and he was the best one I have had their yet. He did not try to hustle me or talk me into something I didn't want. He did everything he could to get me a good price and I drove away with a new truck.

Pkarcher

Dec 2, 2015

I have purchased two new vehicles in the past several years from Ford when in lived in Pennsylvania. Since I moved to North Carolina, I stopped by Sanders Ford for a warranty issue. While there, I was just looking around at the various vehicle inventory and I had no real intentions of buying at this time. I had the opportunity to speak to Eric Jones who is one of the salesman. Jones was easy going, likeable and a personable individual. It took me about three days and I decided to trade in my Ford Focus and purchase a Pre-owner Ford Escape. Jones was the reason I made the purchase. He was not pushy in any way and never pressured me into buying. The same goes for his manager, Ralph Tusing. Tusing fully explained things and we worked together and agreed on a price that fit our budget.Finally closing the deal with business manager, Joe Pilman. Pilman got me the best possible interest rate. The aforementioned staff at Sanders Ford was one of the best experience I have had buying a vehicle. I closing, Eric Jones is definitely an asset for Sanders Ford and the Ford Motor Company.

wmcook78

Dec 2, 2015

Johnny was an awesome car salesmen! His southern charm really made the difference in our car shopping. He worked really hard for my wife and I, as I demanded certain things in the deal. This dealership really felt welcoming. Managers thanked us for coming there and having patience because Black Friday Deals.

Ron W Veteran

Dec 1, 2015

Veni, vidi, Happi!!! Coffee and donut tasty. Staff helpful as always.

Moordairdachs

Nov 30, 2015

Great experience. Only issue is: how long it took to finalize the deal. They were busy! Salesman S. DeLong was wonderful. His office was in used car office, and he was off and running each time he had to have paperwork. Would be nice to have a way for salesmen up there to have paperwork and answers without running back and forth to the main office. Everyone was very nice and pleasant. I am very happy with my purchase.

alesig

Nov 28, 2015

From the moment I stepped into the sales/show room, I saw nothing but smiling faces, heard "can I help you" or "what can I do for you." The staff could not have treated me better if I had been family. All my questions were answered quickly and thoroughly, and the purchase of a new car was made about as easy and painfree as it could possibly be. The staff knew their product, knew my options, etc. Joe Pitman and Damon Fairchild are to be commended for their patience, courtesy and good humor.

jmcfar4

Nov 28, 2015

This will be the third time I have purchased a vehicle from a dealership and this was by far the best experience. The sales representative was very helpful when my wife was looking at our vehicle of interest when I could not be present. He allowed her to take a picture with him in the vehicle, to give me an idea of what to expect of the room in the cab. As far as discussing the price, he brought us a sheet with all the listed prices and discounts and was very straight forward with how he achieved his total. He also listened to the payments I was hoping to achieve, in order to stay within my expected budget. After all was finished, the sales rep even offered more time to ensure I understood how to use all the functions in the vehicle before leaving.

Marshall Mobley

Nov 28, 2015

I went in to the dealership thinking that it was gonna be a long process of sitting around waiting while they sent my credit out to ever single creditor known to man, quit the opposite they only sent it to a very min number so as not to red flag my credit. Brandon was extremely knowledgeable about they line up of vehicles. He asked me what i was looking for, color, motor, size and out he went. Brought me two that matched exactly what i was looking for and sure enough one was a definite! I spent a total of about 3 hrs from the time i got there til i left in my new truck. I recommend this dealership and this specific salesman to anyone who wants to have an enjoyable purchase. Also i bought my truck wed and it is now sat, i can pick up my phone and call or text my salesman and he will give me a call or text back. And the sale is final already he could just ignore my questions like ive had some salesmans in the past do but not this one. Above and beyond should be there moto! Thanks for my family's new truck, we love it!

Kim's dream

Nov 24, 2015

I was having great difficulty with the car I owned. It was given to me by my father so I felt a bit ungrateful for wanting to trade up. or in this case trading for a safer car. Peter understood how I felt and knew my situation. He and everybody that I worked with was great. I already knew what my Credit Score was and felt that it would be a problem. However, They did GREAT in helping me get the finance that I needed to get into the car I bought. I wont say it is the car of my dreams because I dream of Sports Cars..Mainly Ford Mustangs. And I will have another one at some point. Its just not since able at this time to go for that.

Jo

Nov 23, 2015

Purchased a 2015 C-Max. Everything was explained very well...not the car I went in to buy! Salesman and staff extremely knowledgeable and helpful...love the car!

Michele

Nov 23, 2015

Mat Raymond and Peter are amazing. I called Mat from Wilmington, Nc because of the amazing reputation of Sanders and he replied and sold me via email in the same day. I am a woman and he took my requests and questions seriously and because of that and the AMAZING price a car was sold within a day. Then to top it all they delivered the car to me that day I needed it at my house. Thank you so much!!!

creighton13

Nov 23, 2015

If you would like a pleasant experience, go to Sanders Ford. We were greeted by Bob Pacella when we visited their pre owned car lot and after we explained what we were looking for and our price range he proceeded to show us several cars. We never felt that we were being pressured at any time. Bob explained the differences between the various cars and answered all of our questions. When we had decided on a car we were never approached by a closer manager. We were not pressured and given all the time needed to make a decision about buying a car. The amazing thing happened however after we had seen the car we wanted and had discussed the pricing, Bob suggested that we could actually up grade to a NEW car for about the same price. He did not need to do this since we had almost agreed to purchase the used car. We went home with the new car.Thanks Bob for a really nice buying experience. You are an asset to the selling world of cars. Ps; Ask for BOB PACELLA at Sanders Ford if you want a sales professional!

Chez

Nov 21, 2015

I had my first oil change and tire rotation since I purchased my vehicle so it was not too complicated a service. I was taken in very quickly at 8 AM and had planned to pick up my vehicle by noon. It was ready at 9 AM. Pick up was quick and easy. No hassles. Very pleased with my first service

cmfer494

Nov 18, 2015

We had a great time working with Peter. He was very helpful and very informative. I love my absolutely love my new car. Thank you for all your help!

Cathy DiMauro

Nov 17, 2015

I came in for transmission fluid and oil change, tire rotation and check brake pads, Everyone was very professional and nice. was in and out in a little over and hour. They offered free bottled water and coffee.

SB

Nov 13, 2015

Peter has a full grasp of how people should be treated and the products he sells. He does his homework on Ford products and can answer the questions without generic answers. He was responsive to calls and messages when I left them. His persistence to get answers to my questions was second to none. He truly cares. He is an asset to Sanders Ford!

EJS

Nov 12, 2015

It was my daughters first big purchase, our salesman Peter along with one of his associates Brandon rolled out the red carpet to make her first experience very pleasant and hassle free. Both were very courteous and professional. Thanks Guys!!

Chris

Nov 9, 2015

Buying experience was awesome especially the salesman we had.

Yankeeflo

Nov 9, 2015

My salesman Peter was excellent. I told Peter what I was looking for and he showed me exactly what I wanted. Peter was very knowledgeable about the trucks and if he didn't know the answer he looked it up right then. Thanks again Peter.Bob Floresca

Max123

Nov 8, 2015

Great service! I would recommend them to anyone an will be back to buy my next car. Randy was very helpful and very knowledgable about the car we bought.

pnutfun67

Nov 7, 2015

Almost quick n easy great expierence...mike peterson was great and he hot rhe job done. The staff was friendly. Also fun atmosphere just lounging around

Sherry

Nov 4, 2015

I found my experience with Sanders Ford to be easy and uncomplicated. My salesperson, Bob Pacella, explained all the paperwork and made me feel comfortable with my purchase. He went above and beyond to make sure that I was treated well and was happy with my Escape.

stinson94

Nov 4, 2015

I really felt that the members at Sanders Ford genuinely cared about finding what best suited my needs. I made my first vehicle purchase yesterday and can say that I feel that I really lucked out coming here. They even helped me find cheaper insurance as a first time driver!! I will definitely be a long time customer and would recommend to everyone! I've already told all my friends and they are jealous of the great buy I found here. :D :p

The O's

Nov 2, 2015

The mister and I been on a search for an Avalanche and found an Avalanche posted on Cargurus at Sanders in Swansboro. Went there to check it out and the staff was friendly and our buying experience was simple. Spent most our time with Jordan and he was very hospitable. Ralph handled our paperwork and he gave us tips and pointers w/local Credit Union offers. We definitely would recommend them to people we know.

mike garry

Oct 31, 2015

I tried calling Sanders Ford for tires.this past Monday. I left a message, and someone would call me back, the message said. After calling repeatedly on Tuesday, I finally got someone on the phone. He and I agreed on my two tires, and a price. I was told to come in Friday at 330, as it was an involved process. I got there at 320, and my vehicle was not taken back for service until 350. To make a long story short, the tires were installed with no white lettering, even though the matching tires have it. Wouldn't that be a signal to someone to ask the obvious question? Very unhappy customer.

Scotty

Oct 29, 2015

From website to driveway, Scott Preuett and the Sanders team performed outstandingly! I offered online, and it was accepted. The whole process was handled professionally. A pleasant and relaxing buying experience.

Angry girl14

Oct 26, 2015

I would never recommend this dealership to anyone. Or a Ford. My vehicle was sold to my husband and I, brand new, with known transmission problems. It has since gotten worse and I've brought my concerns to them. I get told its normal. It is NOT normal. I've expressed my concerns about not feeling safe in my car. Seems to me all they care about is the money and not my safety. They refuse to switch me into another vehicle I'd feel safer in. Claiming I need $7000 down. For a Ford?!?! Really?!?! I didn't need any money down to get into my '14 focus. I currently have parts they ordered 2 weeks ago that are on "back order." I don't even want my car anymore since it seems as though they just want to put a bandaid on it until the warranty goes. I've even called Ford Motor Co. Again, I wouldn't recommend this dealership to anyone. Once the deal is made, you're stuck with the crap they sold you.

ccwarren

Oct 26, 2015

Best car buying experience I have ever had. Randy went above and beyond to make sure I was happy with my purchase. He showed me every feature with the car and helped me get a payment I could afford.

Dreed1

Oct 25, 2015

Everyone was professional and looked out for my well being not just making the sale. Salesman was also very friendly and helpful with any questions I had.

Merri Gaffney

Oct 23, 2015

All I can say is RANDY PRATER..... He was very understanding of what I was looking for, and put me in the right truck. I can not be more pleased with the service I received from Randy. This is the second F150 I have bought from Sanders Ford and I am sure when the time comes again for a new truck the ONLY place I will go is to Sanders Ford. And if I'm lucky Randy will still be there. Thanks again Randy!!!! I love my F150 sport.

jagodzinski45

Oct 17, 2015

I went into sanders ford not knowing what to expect, I've been to car dealerships within the area and wasn't very pleased with the knowledge and customer service of the salesman or saleswomen, Peter Marzouk really made it easy by narrowing down what I was looking for. I didn't have anytype of vehicle in mind showing up, so he was patient enough with me to show me around. I seen a jeep that really spotted my interest, peter made my purchasing experience extremly easy and quick, very friendly and easy to talk to. I would not only recommend a friend to sanders ford, but I'd also recommend a friend to go see peter marzoul at sanders ford!

Delicia R. Johnson

Oct 12, 2015

I was extremely pleased and honestly satisfied with Sanders Ford Service Dept. Let me explain why: I am raising my grandson and as a single working elderly woman, I had to cancel the appointment a couple of times due to the unsure path of the up coming hurricane and bad weather. After the weather settled and the children were back in school, I was able to make a solid appt. They didn't give me grief or 'tude. THEY WENT WITH MY SCHEDULE!! The team at Sanders Ford also made prior arraignments with Mr. John on the shuttle van to get me back to work waaaayyyy before my lunch hour was over. The vehicle, was not only extremely clean and comfortable, but his driving was impeccable which gave me a safe feeling. And Mr. John was sooooo reliable, he was there at 5:00 pm exactly, to pick me up from work and escourt me back to the dealership to pick up my car. The other's that assisted this great task was: Cassandra, JB and

austinjroach

Oct 11, 2015

DO NOT DO BUSINESS WITH THIS DEALERSHIPS!!! This place sucks. They are VERY unprofessional and unorganized. They have VERY Questionable business practices from the BOTTOM TO THE TOP!!! They like to take advantage of military members! It is amazing they are still in business! If we could rate them with zero stars that would be more acceptable!

Conley, Vince

Oct 11, 2015

Let me start off by saying Mr. Madorsky is a professional sales man...He is polite, courteous, and cares about his customers...Always asking if I would like a cup of coffee or a bottle of water...If I have time to spend at the dealership...He was never pushy in an attempt to make a sale...He showed me used trucks that I was looking to buy, but also pointed out the advantages of buying a new truck....When all said and done, I ended up buying a new Ford F 150Xlt and I love it! I found everyone who works at Sanders Dealership cares about there customers and go out of there way to make it an enjoyable experience...I will tell all my friends about Sanders, and for them to go there if they are looking to buy a vehicle...Thanks to everyone at the Dealership, I am a new ford truck owner and I love it....

RonBo

Oct 9, 2015

An unexpected accident left we with severe tire damage. Took it in for repair and Sanders delivered the same quality attention to detail I have come to expect. It was in and out within 4 hours and the Shuttle allowed me to continue to use those four hours in other productive work. Tiffany takes such very good care of me, from calling me by name when I arrive to ensuring that I can find my car when everything is finished. The Sanders Agency is a stalwart in our community.

Xcasper killzx

Oct 8, 2015

The folks at Sanders Ford were very professional. From the moment I parked the car, Brandon Lattimore addressed me within seconds of looking at cars. After introducing himself he went straight into asking what I was looking for. I appreciated the straight forward approach to business coupled with his ability to immediately cater to what I want vice trying to sell me something in not looking for. He was friendly and knowledgeable as well. Once he introduced me to the car I wanted we took a test drive but even before that he walked me around the car and went into extensive detail about all of its features which I appreciated since this is my first new car and I was unaware of many of the safety and technological features it had. After the test drive we went into the dealership and he did everything he could to make us comfortable. He immediately gave us wifi to keep us busy as we filled out some of the paperwork. I wasn't able to print out my LES which made his job harder but he still went at it with vigor and a positive attitude and we filled out all the paoerwork without it taking too much time. All in all I would recommend anyone of my friends and family to him at Sanders Ford because he's exactly what you expect out of a professional without any of the aggressiveness or shadiness people have come to expect from salesmen. In the Marine Corps we have only one recommendation that we offer professionals in this caliber and that is "promote and retain at the earliest possible time."

hypsi

Oct 1, 2015

I found that dealing w/ the folks at Sanders was easy. Devan Huston & Johnny Hulse were a pleasure to work with. I feel as if I received a fair deal & I am pleased.

Lilstanly18

Oct 1, 2015

I had a dealer name John H. I cannot remember the spelling of his last name but he was amazing and worked with me pretty well

jrmiller

Sep 30, 2015

Ralph Tusing and Chris Baker were great. The facility was in great condition. Thanks for all the time to ensure I made the right purchase for my needs. All facets of the deal were great

Scruffy

Sep 30, 2015

My experience here at Sanderson Ford was incredible. I was assisted by Michael Allen and he not only assisted me in finding a car that I absolutely love, he provided an awesome experience. It is a definite notable mark that Fords salesmen are willing to come in on their day off in order to help their customers. I am impressed and will definitely be purchasing my future vehicles here. I recommend any future or current car owners to give Sanderson Ford a shot before any other.

Phantom8454

Sep 29, 2015

This was my first time getting a new car and I worked Johnny Hulse. He was very friendly and got me in the very car I wanted.

Anderson2016

Sep 27, 2015

My wife's a tough cookie and is extremely picky, so it was hard to convince her to look at a Ford. Overall, we got the numbers where they needed to be and found the right SUV for our family!! We were in and out of there in a short time frame. As a MSgt in the Marine Corps, we've dealt with several businesses who take advantage of the military. I'm glad to see Randy and Sandes Ford is not one of those businesses.

Van123

Sep 27, 2015

Art was a very nice salesman, he was very helpful and did a great job get the van ready. Thanks for all your help will diffidently go back to Sanders Ford in the future. Thanks again the best car buying experience I have ever had.

New edge 915

Sep 26, 2015

I would like to thank Randy Prater for being an awesome salesman. He put up with me for three days and finally found what I've been looking for. I would highly recommend him and Sanders Ford to anyone looking to buy a New Car or Truck, they make you feel like family and really listen to what you're looking for in a vehicle.

buddy boy

Sep 23, 2015

sanders ford has an excellent team. very professional!!!! very friendly!!! this is the third car I have bought at sanders ford. 1) 1997 ford escort (new) 2) 2002 ford focus (used) 3) 2015 ford focus (new). bob pacella and tiffany O'Neal are excellent!!!!!

Dave

Sep 23, 2015

Salesman was knowledgeable about the car and very friendly. Everything was made easy for me. Mike was in constant contact with me throughout the process.

Palehorse187

Sep 23, 2015

This was my second vehicle purchase from Sanders Ford. I'm proud to be part of the Sanders Ford family and I will continue to purchase all my vehicles from them. Every member of the team is courteous and friendly. Michael Peterson is my salesman and I have recommended him, along with Sanders Ford, to everyone I know. Keep up the tremendous work!!!

Tom Rogers

Sep 22, 2015

Excellent customer service and it was a great buying experience.

Bob S

Sep 21, 2015

Chris was very helpful as well is very knowledgeable about the process. Working with the entire staff from the business manager and a sales manager was a very painless experience. Drove away with a like new 2013 Taurus.

mikehaze27889

Sep 19, 2015

It's just a car! Right? Well, after 14 years of mucking through some really choppy waters of child-raising and stuff, you get to a point where you're ready to start the new chapter in your life...post-children! This purchase had far more significance for us than we can put into words. I can tell you that my wife and I are beyond thrilled with this Buick. And, more importantly, we were truly thrilled with the ease with which you and Jack made this happen. Thank you so very much for helping us today. If we able to, we will send folks your way! In a few years, we will be in the market again. If both of you are still there, we will absolutely take our business your way again!

Springfever

Sep 19, 2015

It was a wonderful experience. I would do it again and certainly recommend sanders ford to people. The car was very nice and the customer service was exceptional. They make me feel like a valued customer.

crissy1416

Sep 18, 2015

Best buying experience I've ever had. Mr. Charles Arnold makes you feel like a person and not just a paycheck like most salesmen. I would buy another car here or recommend it anyday:)

Poppie

Sep 17, 2015

Randy and all the others at Sanders Ford made the purchase of my new vehicle pleasant and rewarding. From the beginning, I felt like part of their family and they answered all my questions and met my needs promptly. I am look forward to continuing working with them for service and attention to my new vehicle.

Dawsey10

Sep 16, 2015

I purchase a truck from Sanders Ford in Javksonville, NC and it was the easiest and most enjoyable experience I've had buying a vehicle. Mr. Randy and the staff did everything possible to make sure we left with what we wanted and they didn't stop until it was taken care of for us. They were willing to accommodate us in every way possible when others wouldn't.

Greybeard

Sep 16, 2015

I have been doing a lot of research for several months for a 2015 F-150 that could fit my price with the options that I wanted. I found that Sanders Ford had the best pricing and inventory selection to choose from compared to the other Ford dealers in the area. I had a couple of trucks in mind that I wanted to look at when my wife and I drove into the dealership. Art Hoyt met us and was very courteous in finding out what we wanted to see. After test driving both vehicles and deciding which one we wanted, Art worked very hard to get us the best trade-in value from our old vehicle and the incentives to give us the best deal possible. We are very pleased with Art and also Kevin Blake, who was pinch hitting in the business office, to get us a great truck with everything we wanted at an affordable price. We will certainly recommend Sanders Ford to all our friends.

Ilove4rds

Sep 14, 2015

I went in to lower my car payment and to get something more economic. The sales team at Sanders Ford were truly helpful in getting me in the right vehicle.

FusionBuy

Sep 9, 2015

My wife and I bought a 2016 Ford Fusion. Our sales rep was Randy Prater. He showed us the car, explained the features, let us drive it and take our time considering it, while we test drove Honda Accords and Toyota Camrys, There was no pressure to the sale and Mr. Prater explained the sales process and answered any questions we had. By the way, in our first week, we drove it from North Carolina to Wisconsin and back (about 3,000 miles), so we know the car now too. We made a great purchase thanks to Sanders Ford and Randy Prater.

mona1928

Sep 9, 2015

I was looking for a car for my grand daughter. We had been to many dealerships. At Ford, we dealt with Chris Baker and he immediately found her the car she had decided she wanted. He went to Jacksonville to get it and we purchased the next day. We were his first sale. He was friendly and very efficient. We will always go back to him and even hope to remain friends with him.

Davjd

Sep 8, 2015

Came to look at used and left with brand new! There was absolutely no pressure to buy only sound guidance towards a decision I was happy with! No buyer's remorse!

sandman

Sep 8, 2015

Granted, I was trading in two vehicles, but the sale took hours. We were there at least 4 1/2 hours. Staff was friendly and Bob was very easy to work with.

Chez

Sep 5, 2015

I stopped by just to browse and was connected with Art Hoyt. He was very friendly and knowledgeable and did not press me for a sale. He honored my wishes to just look around, gather information, and was there to answer questions. I went back later in the day after making a decision to buy and Art helped me with my decision and helped negotiate a good deal. I was very happy with the entire sales team. I felt I got honest and fair treatment along with a great Ford truck.

rpm16

Sep 5, 2015

Best car buying experience at Sanders Ford. Johnny Hulse was incredible through out the entire car buying process. He was attentive and made it his mission to make a deal that was best for my family. I do not write many reviews but felt it was necessary to share my experience. Bottom line quality dealership and staff. Highly recommended if you are in the market for a vehicle.

Buddy

Sep 3, 2015

Took Car in for schedule oil change and to have Bluetooth Phone system checked out,. Technician update Bluetooth

zetrog

Sep 3, 2015

Johnny Hulse was very professional, considerate and addressed our needs. He stayed in contact with me thru the process with no pressure. Johnny and staff delivered on every aspect of the sales contract.

bb71347

Sep 2, 2015

My local dealer could not locate the F-150 I was looking for from their multiple lots. So I decided to check the internet myself. With luck I found Sanders Ford (50 miles away) v/s my local dealer 3 miles away, had what I was looking for. I called the number on their site and spoke to Devon. She was excellent!Stephen Delong came in on day off to deliver my vehicle. He's the best, no pressure, Pro at his job.

JT1598

Sep 2, 2015

Second vehicle purchased at Sanders Ford in Jacksonville, NC. Both times the sales teams were courteous and professional. When the deal was made I felt like I was treated fairly, and didn't get taken to the cleaners. I'm very confident in their service department as well. For the past 10 years both of my previous trucks have been serviced at Sanders Ford. Completely satisfied.

Kdcaulder

Sep 2, 2015

We received nothing but professional and personal service purchasing our new car. We would definitely buy again from Johnny Hulse and recommend Sanders Ford to others.

Maxveliz82

Sep 2, 2015

I RESENTLY PURCHASED A NEW FORD FROM SANDERS FORD, THE EXPERIENCE WAS AWESOME , I WAS IN AND OUT IN NO TIME WITH MY NEW VEHICLE

rocknrose

Sep 2, 2015

Efficient, friendly, wonderful people to work with. Special thank you to Jessy and To sales consultant Shawn Kellogg. . They work very hard at getting you what you want , they are very accommodating and I will go back for our next vehicle as we have bought all of our vehicles throughout our years here in the Jacksonville area

Michael Wetzel

Aug 31, 2015

I went in and told them what I was looking for and there was no pressure to get me to buy something else. No hassle, no pressure.

steve51

Aug 30, 2015

I purchased a new 2015 edge that was pretty loaded. I got an awesome deal on my trade-in. I had researched my cars my cars trade value and I was given more than I had expected. I was also given a great price on the edge.The people at Sanders Ford were friendly and courteous and the general atmosphere was very pleasant. I have purchased many vehicles but this was one of my more positive experiences.

Brittany Spencer

Aug 28, 2015

We could not be happier with our truck buying experience. Randy Prater handled the entire transaction with the utmost professionalism and was so easy to work with. He reminded us what purchasing a new vehicle should be like. We highly recommend him!

mcjclarks01

Aug 26, 2015

From start to finish, our sales guy, Stephen, was absolutely wonderful! He did everything right. We never once felt pressured during our whole time we spent at Sanders Ford onsite and offsite. They went the extra mile to give us the better deal on our new Ford Escape. As a matter of fact, Sanders Ford was able to beat 3 other dealers' offers! The whole buying process was very smooth and quick, all thanks to the staff members there. Very friendly environment and one of the best car buying experience so far and this is not our first time purchasing a car.

James Jones/Janice Jones

Aug 25, 2015

It was a great experience. I have used Sanders Ford many times before. I've purchased two vechiles from them and have both serviced by them on all occassions. They are truly professional, courtesy and very reliable.

Dennis and Judy Adams

Aug 25, 2015

Our experience with Sanders Ford was more than we expected. Stephen DeLong was first rate. We will definitely recommend both Sanders Ford and Stephen DeLong.

Sfamilyx6

Aug 24, 2015

Best car buying experience ever. Randy was very helpful and understanding. Couldn't have asked for a better dealership to work with. We went to several other car "dealerships" and they all were not as honest and helpful as Sanders. Thank you. We will enjoy our 2016 Explorer very much!! You will see us again when my husband decides to upgrade his 2004 F250 :-D

KidInTheHall

Aug 23, 2015

Was extremely happy with the level of service I received from Sanders Ford and Michael Allen and Darren Bailey. They were extremely helpful in assisting me with my first car purchase and answering any questions I had.

mby527

Aug 19, 2015

Coming in with a not-so-great credit score, I didn't think I would be able to purchase for a few weeks until my husband could co-sign. Shawn made it a mission to get me approved, and he successfully did so with a good payment price. Under military circumstances, my husband cannot have a car on base for a few weeks, so we needed a way to store one of our cars until he is able to do so. Shawn arranged everything for us so that the new-to-us car can remain on the lot until we are able to pick it up. Everyone was very friendly to us, and we enjoyed working with Sander's Ford. We will be back, and we will refer others.

btreweek

Aug 17, 2015

I decided to buy a new truck for my birthday and Randy Prater and Mr. Glover made it for a clean peaceful transaction. I have been in sales for over 30 years and when you see another salesman do it as well as Randy does it is a joy. Simply you are very lucky to have a good man and great salesman. Sanders great service Thanks Bill Treweek

pasta

Aug 16, 2015

We were in a bad accident, and was looking for a used Car. We couldn't afford high payments. Sales Person Chris Baker knew our story & our needs. He went out of his way finding us the Car that we could afford. Were very pleased, and couldn't be any happier with our 2010 Ford Escape.Thank you Sanders Ford and mostly Mr. Chris Baker..

TLTJ

Aug 14, 2015

We had a great experience with Mr. Peter Marzouk and Mr. Kevin Blake. They are very knowledgeable and professional. I would refer others to this dealership!

conniestorie

Aug 13, 2015

This isn't my first rodeo in buying a Ford vehicle from Sanders Ford. I've preciously purchased 3 Ford trucks and a mustang from Sanders Ford. Every single time has been an easy, pleasant experience. The vehicle was shown to me, explained every question I had and very friendly people in every department I've met. I just bought anther Truck and nothing had changed except for the models of the vehicles. This time I had the pleasure of having Randy Prater as my sales consultant. I really enjoyed his exceptional expertise shown in the truck and was knowledgeable in answering any and all my questions. As stated, I've bought several vehicles in my life time and not all were from Sanders. Before purchasing my new truck, I had visited a few other dealerships. Yes, they were also nice but I didn't feel or see the dedication to the customer like I have always seen with the personnel at Sanders. Randy as well as the other employees treated me like I mattered and wanted to make sure I was comfortable in my purchase as well as the time I waited for my credit check etc... to be done. They treat you like family and the after sell service, can't be beat. The benefits that come during and after the purchase is nothing less than exceptional. I live 2 and a half hours away from this dealership and driving the distance was well worth my time. It's been several years since my last visit to Sanders and I knew most of the people that work there still. That just shows me how much they love Sanders and that's due to their belief in what they sell and the way they've been treated as an employee. You don't see turn around at Sander like you do most other auto dealerships. That speaks for itself. I love my new truck and if in the future decide to buy another truck or car, Sanders will be the only place I visit again. Their sales and service is, in my book, exceptional. Their inventory new or pre owned gives you plenty of choices to choose from. Not all dealerships has this, thus saving you much time when exploring your next purchase in a vehicle. If you're not using Sanders Ford, you're not using the best. I'm one happy customer that feels like I matter to them.

Mack

Aug 13, 2015

I have purchased my last three vehicles from John and he was able to meet the requirements with minimal time spent. Always competive and professional.

truckwoman785

Aug 9, 2015

We found an Expedition on the internet on their lot, attractive overall and also the pricing. We traveled 60 miles to see this vehicle. We are glad we did. Right away we were impressed with the salesman's knowledge, open to all questions, and not pushy. We told him that we do not make our minds up on the first day of looking and that we needed to discuss the issue. No harrassment! After a Saturday visit, we called him Monday morning and they started on the paperwork. Very happy with our experience with Sanders Ford in Jacksonville. We will be recommending them to our customers, friends and family. Thank you Bob!

happycamper

Aug 8, 2015

On August 5, 2011, my husband and I went to Sanders Ford to look for a vehicle to replace the one I had owned for 21 years. Stephen DeLong was extremely helpful and helped us find a car that was perfect for my needs. He was friendly, courteous and professional. He was eager to answer any questions we posed and guided us through the whole car buying process. He followed up by email and made himself available to answer question by phone. We were extremely pleased with our experience.

KresseKlan

Aug 7, 2015

Sanders Ford is a dealership that has been working with my family for years. We love the way the staff always treats us like family, especially Peter, who is also very knowledgable. He worked with us every step of the way and made us feel like a member of his own family. We also absolutely love our car and wouldn't have picked anything else! I can't see us ever going to another dealership.

earl frantz

Aug 2, 2015

Greg Dawson sold us a F250, He was EXCELLENT without being pushy. His follow up with us was via email and again were professional and not over the top. The management- Joe and Ralph were also great. Thanks to all!

bud

Aug 1, 2015

It was a most pleasing experience when we got our 2011 Ford Escape. Art was very helpful with any questions we had in a very personable manner. All the other employees that we encountered were very pleasant and helpful. I guess what impressed us most was the attitude of not being pushy and demanding about purchasing a car. That is rare now days.Bud and Carol Clark

farmerfritzie

Jul 30, 2015

We have bought a vehicle before from this dealership and it was a very good experience. I will recommend to my clients at Geico on Western Blvd in Jacksonville to visit Sanders Ford in Swansboro and ask for Greg because he made our experience easy,

marvet

Jul 30, 2015

Just purchased our 6th vehicle from Sanders. We keep going back because they have great products, great prices, great service and the people are all friendly, courteous and professional. Eric Jones has sold us the last two vehicles and he will be the guy I go to when I get ready for another one. He is totally dependable and professional and a pleasure to deal with. He doesn't push but is there to anticipate and meet our needs. Sanders has a great leadership team and their positive influence shows with the great, courteous and professional support the rest of the team provides for sales and service. Our sincere Thanks to the Sanders team for once again taking care of us.

Morgan3

Jul 30, 2015

I did not know much about buying a car but my salesman Art Hoyt was very informative. Art also went above and beyond to put me in the perfect car. I had an overall great experience with Art and the rest of the staff.

Fiesta

Jul 28, 2015

If I could give this place 0 stars, I would. Worst car buying experience ever.First off, we got ripped off on the car we bought (2015 ford fiesta). Because the salesman wanted to sell the car so bad, we came in after work at about 5:30, and did not leave until almost 10. We test drove the car maybe a mile, we had already done our research and decided we either wanted the fiesta or the focus. We decided on the fiesta for the price difference. We ended up paying over 5,000$ more than the car was worth AFTER we already signed paperwork with a different price... We were told our payments were going to be at about 4-6% interest (first time buyers) and we signed something saying this. Then AFTER we signed the paperwork to start buying the car, we were told that it was going to be 10% interest and the payments were WAY higher than they had first stated.Also, they only let us finance through Ford Credit, even though we specifically told them we wanted to finance through Navy Federal, but since it was late at night they only let us go through ford even though we told them we would come back the next day, and that we were already approved for a lower interest rate through Navy Fed. They said since we had already started the paperwork there was nothing we could do and we had to continue with Ford Credit.So, after all this, we go home with the car anyway. Later that week, we went to pick up a license plate or something at the dealership, and they were doing a promotion where if you bought a new 2015 car, you got a free iPad, and they did not even mention that to us when buying the car, even though we told them that we weren't really in a hurry to purchase the car.ALSO, we have had 3 appointments cancelled to get our oil changed. They said that they didn't show up in the computer, and we needed to call to make an appointment instead of trying online because half the time it doesn't work. Well, they shouldn't offer that feature if it doesn't work! It took over 3 hours to get our oil changed WITH an appointment. Also, after we bought the car they said they would "detail" it before we brought it home, and we got home with dirt from other people test driving the car on the floors and it was not really considered "detailed." So basically, I would DEFINITELY NOT recommend purchasing a car from here or doing service with them. They are rude, NEVER answer their phones, aren't willing to work with/help their customers, not reliable and only care about making money off of you! We've tried multiple times to reason with them and work with them later, but they aren't willing to. We went in to ask a question after not receiving our first statement in the mail, and they wouldn't help us and told us we just needed to call an 800 number and the whole time we were in there they were trying to get us to buy ANOTHER car instead of helping us with the one we had just bought.There's tons of other negative things I could say about this place, but the review would be too long...

Escape

Jul 27, 2015

The night before we had a bad experience at another dealership in Jacksonville and experienced a high pressure sales-pitch. We wanted a simple "This is the MSRP these are the discounts and this is what you pay". The zero percent 72 month auto loan also helped with the final decision. Johnny was great to work with explained the details of the car.

Warren Butch

Jul 25, 2015

I had heard from a couple of friends that I would appreciate the sales staff at Sanders Ford in Swansboro. My personal experience there proved them correct. They were respectful, professional, and pleasant. Greg Dawson helped me find the right truck for my needs as a building contractor, and not once did I feel I was being pressured. I'll definitely return when it's time to buy again.

fishngjb

Jul 20, 2015

We just purchased a 2016 Escape from Johnny Hulse, at Sanders Ford, Jacksonville, NC. and are very pleased with our experience with them. Johnny was very professional, yet personable throughout the entire transaction. We made contact with him a couple of months ago while "car shopping", not sure if we might go with Ford or Mazda. He answered many questions and showed us features available, etc. without any pressure or down grading the other brands. We explained we were selling a large high end diesel and would be ready to purchase as soon as it sold. He offered to find the very vehicle we wanted in a couple of days, and loan me a car to drive until then. He made a very good impression on us, thus as soon as we sold this truck I called him. We had our new 2016 Titanium Escape the next day and out the door. We will recommend John Hulse to anyone who might need an associate to work for them in finding the car they want.

Antonio Warner

Jul 19, 2015

I Warner, Antonio L. would like to share my experience this week in my pursuit of purchasing my new 2015 Ford Fiesta ST. After being without a car payment for just about over 15 years and my VW Golf finally not able to perform any longer. I decided it was time to invest in some reassurance and security of my future. I was brought to Ford Sanders by my brother-in-law in which I was taken care of by a Mr Randy Prater who made my transition into owning a new car a wonderful experience to say the least. He was very professional, attentive, caring, and always made me feel like I was important to him and the Ford Sanders family. I felt that he went that extra mile which is a great characteristic to possess in customer care service. The turn around from when I arrived to the dealership to when I drove my new car off the lot was within 24 hours. This was done even after my car had to be picked up at another location. I thank Mr Prater once again and the Sanders Ford family for this outstanding experience.

F350

Jul 18, 2015

quality of work and ease, speed, and overall experience were outstanding and everything was done and ready for signature! All we had to do was sign the papers!

Laura

Jul 18, 2015

I have purchased all my vehicles from Sanders Ford since 1999. The customer service, support, sales staff and service has always been superb. Peter has performed to the exceptionally high standard that I am accustom to from Sanders' staff. Great job by Peter. I look forward to working with him again in the future.

tactor1

Jul 17, 2015

My experience at Sanders Ford was amazing! I took my vehicle in for maintenance and was waited on by a wonderful woman at the service desk. During the two days that they had my vehicle Tiffany went above and beyond the keep in contact with me and to help me with a good price when it was time to come in and pay. I would recommend Sanders Ford to anyone.

Krazykarl

Jul 14, 2015

My husband and I have bought a few cars prior to buying our Ford truck from Sanders this was our best experience. Our salesman Mike Peterson was great ,very helpful and on point with getting us taken care of in a timely manner. If and when I decide to get another new vehicle Sanders Ford and Mike will be the first place I go to! I highly recommend them!

quiroz

Jul 14, 2015

Our experience at Sanders Ford was amazing ! Jason Brown did an amazing job making us feel like family ! He was very knowledgeable and made choosing the right vehicle an easy decision !

jacksonleonard0207

Jul 13, 2015

At no point did I feal uneasy about purchasing from this dealership. They answered all my questions and didn't try to funnel me into anything that would cost me more money. I was very happy with the result and I'm loving my Car.

gsmith0314

Jul 9, 2015

They did not rush us on a vehicle choice and Shawn took his time, making sure that we felt like we had made the best decision. We were able to leave and did not feel harrassed while we were gone. The only thing I did not like was the "extended warranty" due to the fact that we bought a 2011 truck. It was low mileage but the extended maintenance conversation was something we were unintereseted in but finance continued to explain it. Other than that we had a great experience.

jlanave

Jul 9, 2015

Upon arriving at the dealership I was approached by Michael. He asked me some questions and was able to determine exactly what I was looking for. He found the perfect car for me that included all the features I was looking for and made sure I received all the rebates I was eligible for. Excellent customer service and very hospitable.

Larry

Jul 6, 2015

I purchased a certified pre-owed F150 at Sanders on July 3rd. Greg and the rest of the staff were great to work with and answered all my questions. They where even about to beat the loan rate that I had from USAA. I will buy from Sanders again the next time I need a vehicle.

Ctdebruyne

Jul 6, 2015

Greg Dawson is an excellent salesmen. He went the extra mile to provide great customer service. Ralph was strait forward and honest, thats hard to find these days.

Jcphill6

Jul 2, 2015

Great guys out here, if you know what you want they'll work with you. But make sure the car has floor mats and other necessities , I didn't notice until after the fact that they took out all the floor mats , which I wasn't too happy about.

BartlesUNC

Jul 1, 2015

Ralph & Damon and the entire team were very helpful in our recent purchase. Even though we were buying remote, Sanders was responsive and made the purchasing decision easy. We're reminded as to why we continue coming back to Sanders for all of our vehicle needs.

Mquinones07atmsn.com

Jun 30, 2015

Jason Brown, and Shawn Kellogg were great! They did everything possible to ensure that I was satisfied with my vehicle purchase. They were right to the point and extremely professional. Overall it was a great car buying experience.

NewLincolnOwner

Jun 25, 2015

Greg Dawson was great helping me find my new car. He called me as soon as the car came on the lot and sent me home in it overnight to make sure I liked it. He was very low pressure and not pushy at all. I would recommend anyone use Greg at Sanders Ford.

mdmcwhorter

Jun 15, 2015

The team at Sanders Ford made sure I had a great customer experience from the moment I walked in the door until the time I drove away with my new F150. I'll never buy from anyone else again!

Robbie

Jun 10, 2015

Sanders Ford made it really easy for a new purchase. From the Salesman to the General Manager, showed nothing but loyalty to their Customers and Ford. Thanks for doing business with me. Will return in the future!

Katrina

Jun 8, 2015

We traded in a a 370Z for a new Explorer Sport; NO REGRETSSanders Ford made it very easy. No pressure, no haggling, no time wasted, and very friendly associates. We truly appreciate that, as I'm sure many people do and will. The entire Sanders Ford staff; from sales to financing are there to answer any questions for you. Jason Brown, our sales consultant, was very polite, knowledgeable, and helpful, making our vehicle transition extremely easy.

Chris Truth Cumber

Jun 6, 2015

I was very impressed with how easy it was to Just go to my local dealership and be able to do business with such a professional like our salesman Shawn Kellogg. He did a great job of listening to me and my wife's needs and what we were looking for in a vehicle. The best part was that he was honest and respectful and that goes a long way with me. I will be going back to him and this dealership for all of my future vehicle purchases and I will gladly tell all of my friends and family about this buying experience..it was simply a pleasure doing business with them.Thanks,

Darkusdave

May 31, 2015

Dealer quoted a low firm price for 2 trucks, identical except for their paint color, by email. Made an appointment and drove my family over 2 hours to buy one. Then we spent over three hours with a new salesman (most of it waiting around). When we decided on a color, suddenly the price was NOT the same, and an additional $899 appeared on the Purchase Agreement. This up charge was for "corrosion protection" we didn't ask for; we were buying the 2015 F150 with the rustproof all-aluminum body. The salesman showed us a window sticker showing the up charge also covered the cost of a bedliner--but the truck had no bedliner. When we asked why the dealer would not honor the price quoted and confirmed, the salesman simply said there was a miscommunication and we shouldn't have been quoted the original price that brought us there in the first place.

Lee99

May 31, 2015

My first dealership I ever dealt with and it was amazing. Didn't put me in the car I went in for, but I rode off with something better and around the same price. Great dealership and keep up the good work. Thank you Art Hoyt great service.

jet

May 30, 2015

My experience with sanders ford was fantastic being on a holiday weekend and still was able to work with banks to finance the deal in a timely manner will be returning to purchase my wife a new edge great sales team

sohan1

May 28, 2015

The Sanders Ford Team made my car buying expirence a hassle free one. Jessy and Mike worked with me to find the perfect truck in my price range all while I was over seas in Okinawa Japan. If that doesn't scream customer service than I don't know what does!

debbieg123

May 21, 2015

Even through the color of the vehicle and interior I wanted was not on the lot, Johnny Hulse found the car I wanted. Kudos, thanks !!!

Sanstan2004

May 16, 2015

Peter and Ralph were excellent, patient and got me into a vehicle that fit my family. They worked really hard for me with my financial challenges and treated me respectfully and fulfilled in their promise to get me in a car.

rakyagne

May 14, 2015

It always took between 4 and 6 hours to drive out of a car dealership, no one's fault because it involves many peoples, each doing their best to get me into a car with the best possible deal; the time I spend there is important to me but how I spend it beats it all. I had a very positive experience because of a straight forward ,honest and helpful sales representative, Michael Allen. I did not feel pressured by him in any way at any time, he presented the choices and let me decide each time. I thank him and will gladly refer potential buyers there.

Thurman Purdiman Jr

May 12, 2015

Sanders Ford of Jacksonville, NC is definitely the best place to buy a vehicle in this area. The staff knowledgable, hands on and there to assist and advise throughout the entire process and beyond. There is no red tape and everything is on the table for the consumer to make a well informed decision. They put people first. Selling the automobile is secondary to quality service. That's the reason why I bought a second vehicle from them. _

adam.coffman

May 9, 2015

My wife and I wanted to purchase a new Ford Fiesta and were greeted by Brandon Lattimore upon arrival at Sanders Ford. We got a great deal on it and the customer service was spectacular. Military rebates too. The process didn't take nearly as long as the last time we bought a car and we even got a $75 gift card for service. Highly recommend Sanders if you're looking for a new auto.

usnibm

May 9, 2015

Ordered my Transit with specific towing, gearing, length, roof height and engine capacity requirements. Peter was there all the way to make this possible. Enthusiasm and energy for this special project build was above and beyond the call of duty. I would recommend Sanders Ford to anyone interested doing something that was not exactly "off the shelf". Expressed my intentions up front and the team took it to heart right away to make it happen. After 30 years with IBM in the field I have a pretty good idea what it takes to provide to achieve excellent service. These guys have what it takes!

Happy Happy Happy F350 Owners

May 4, 2015

Having bought over 20 vehicles, we must say this was the BEST experience ever!! We have been using Sanders Ford service department for the last 3 years and have received exceptional service from JB and Bobby. This is why we decided to give them a try for the purchase of our new truck. Charles Arnold is a fantastic representative for the dealership. All of our questions were answered or he took the time to find out. Trade-in value was great and the best part...NO HAGGLING. Just a good honest deal, fair pricing, and professional-friendly service.Would recommend everyone from Camp Lejeune and the surrounding area give Sanders Ford a try when you're ready for your next vehicle. You will NOT be disappointed.

bossman6976

May 2, 2015

There are only one word to rate the service at Sanders Ford in Jacksonville North Carolina.(Excellent) I couldn't of had a better sales person. He listen to what I wanted and went out and found it.Thanks!!

joeguiddy

Apr 30, 2015

when I came to Sanders Ford in Swansboro my salesperson (Greg Dawson) greeted me right away and was very friendly.he asked me what I was looking for and I told him what I wanted and he was able to locate what I wanted and for the price I was looking for. During the finance at first I was not happy with the interest rate and he ask me to drive the vehicle overnight to ensure I was happy with the vehicle and so they could work on getting a better rate for me. The next day they called me with a rate that I was more than happy with and a lower payment that put me in the price range that I wanted. They gave me a great price on my trade in as well. I will absolutely return to sanders ford in the future. I recommend this dealership to anyone looking for a vehicle. The overall staff was extremely knowledgeable and helpful during my time at sanders ford.

JAK

Apr 29, 2015

We recently purchased a new vehicle from Sanders Ford. This is the second vehicle we have purchsed from them. The salesman (Michael Allen) was very professional and was eager to find the vehicle we wanted without pressuring us. Michael was a pleasure to work with and very knowlegable on every aspect of the two vehicles we test drove. We will come back for future purchases.

ewilkins

Apr 28, 2015

Greg was so awesome and helpful. He found exactally what I wanted and got me in my car the next day. Easiest car buying experience ever.

NormBalcom

Apr 21, 2015

I had found that the salesman who had attended me at Sanders Ford of Jacksonville, Mr. Michael Allen, was very attentive and knowledgeable in all aspects of my car buying experience. It was without a doubt a very informative and pleasant transaction. I would heartily recommend this dealership.

Sanderscustomer

Apr 14, 2015

This is my second purchase from a sanders ford dealership. I was helped by Damon, Ralph, and Joe. It was an excellent car buying experience. No hassle or pressure from the sales reps. I asked for all info up front and it was delivered within 15 minutes. I recommend this dealership for anybody looking for a new Ford.

Randy Hyde

Apr 12, 2015

I just wanted to pass on that I would return to purchase another vehicle from Sanders Ford with no hesitation. The sales person, Mike Peterson, was walking through the lot as I was looking for a certain vehicle they had advertised on their web site. The vehicle was not on the lot but was at another location of theirs. He immediately asked me if I wanted to take the 20-25 minute trip to see the vehicle, which I did. Once we arrived and found the 2008 Mustang I was looking for, he took care of getting the keys and we went on the test ride. Afterwards, I decided I like the car enough to purchase it.Everything was explained to me and I had my "new" Mustang purchased. There was an issue with the heat/AC fan motor making a noise when it was first turned on. He said they would fix or replace the problem, which they did very quickly.The car was ready 2 days later, as promised, and I was very happy to see the nice work they did to detail the car completely, with a full tank of gas.Again, I was very happy with the entire process and will be going to their dealership first the next time I am going to purchase another vehicle.I have a feeling the Mike Peterson has repeat customers by the way he treats them and that he deserves a raise, before another dealership finds out about him.

Shadow

Apr 10, 2015

Thanks to Sanders Ford for an easy transition in my effortsve & Trish Yaddow to purchase another pick up.....After the horrific experience of losing my previous pick up, Sanders, especially Michael Allen, helped me get into the pick up that I wanted and needed.....I had purchased a vehicle from Sanders previously, but this time the experience was beyond any words.....Thanks to your entire team, for this worth while experience! David & Trish Yaddow

WriterNF

Apr 7, 2015

From the moment Sanders Ford heard that we were on our way to view a vehicle on their lot, Randy Prater added little touches to the experience, such as washing off the pollen before we arrived and offering my elderly and very hungry mother a granola bar from his stash. He has a thorough knowledge of his products--which is rare in our experience--and was quick to explain the car's features and demonstrate their use (including programming the complicated electronics for hands-free phone use). We visited a number of dealerships in our search for the perfect pre-owned car to meet our needs, and Randy's attitude (plus the fact that they had the car we wanted) convinced us to buy from Sanders Ford.

Mark72

Apr 5, 2015

I had purchased Ford Explorer for my wife and couldn't have been more satisfied on professionalism of sanders ford. Jason Brown was true professional and had knowledge of his inventory of jacksonville and Swansboro dealerships. I recommend sanders ford over any other dealership in area. You don't have the painful experience and feeling your getting worked over because your in military town. I had purchased mustang from them in 08 and plan to go back on any other purchase needed as long as staff is still there.

smc06k17

Apr 3, 2015

Great overall service, JB was very helpful and worked tirelessly to ensure the timeliness of the service and the quality of the work. The quality of my visit ensures that this is my dealer of choice going forward.

vmgreene13

Apr 3, 2015

Knowledge and professional staff who make buying a car a pleasure! This is the second car I have purchased here and will purchase all my cars here.

jharper32

Apr 2, 2015

John Hulse was amazing. No hassle laid back and by far the quickest sale I ever had. This was my 29th car I bought yet the smoothest. Promote John soon.

steve8rown14

Apr 2, 2015

Art was my sales person. He did a great job, I didn't feel like I left there haggled. I got way more than I expected for my trade in vehicle. Was very grateful for what the dealership did for me.

c

Mar 28, 2015

Art hoty was an outstanding sales person no pressuring me into buying and very understandable of my situation. And worked effortlessly to help me get into the type of vehicle i was looking for

Chuck

Mar 25, 2015

Great buying experience! The whole team at Sanders Ford in SWANSBORO was great. Especially Eric Jones. Could not have asked for a better car buying experience!!

Bob

Mar 24, 2015

A pleasurable buying experience. A Professional staff that helped us find the right vehicles at the right price. We purchased an Expedition and Crew cab F-150; everything fell into place because of the expert knowledge of Eric Jones and Ralph Tusing. Eric went the extra mile for us, he explained the "DAV" buying option, military rebates and available incentives. Eric has followed up with us and provided much needed info on how to utilize every option on these vehicles. If you need a car, truck, or SUV; I'd recommend Saunders Ford in Swansboro, NC.

leannet86

Mar 24, 2015

For a first time car buyer I was blown away by how easy the process was! I had friendly people help me get into the car that I wanted with no hassles. No pressure to buy. I would highly recommend Sanders Ford for any buyers (new or experienced)! I am happy to say thanks to them I now have my dream car with affordable payments, and no cosigner to top that off!

rb

Mar 17, 2015

I was on a hunt for a vehicle to purchase in a short amount of time. Ford was not the top prospect for buying from, but my salesperson made me feel like a priority and not just a commission number. He was attentive and constantly tried to find information. What put Ford in the drivers seat was the moment that I asked John a question. He said that he would have to look it up and he would get back to me about it. Many other dealerships had made that same promise, but John emailed me later with the answer and additional information. He then was able to quickly locate the vehicle. When it was time to do the paperwork, we requested several changes and they patiently worked with us. The vehicle is great, but it is the customer service that I will always remember.

bambibrandy111

Mar 14, 2015

I truly appreciate the excellent customer service from Randy Prater and everyone else at Sanders Ford and helping me choose and buy my new Ford fusion. I will definitely be sending any of my business from my friends and family there! Thank you!!

Sewell42487

Mar 13, 2015

We were refered by a friend. Did not feel the sale was pushed or uncomfortable at any time. Everything was so easy. Thank you everyone!

EcoBoosted

Mar 12, 2015

As the title says this was the best experience I've ever had buying a new vehicle! Jason Brown was a pleasure to work with. So much so that I drove 5 hours from Roanoke VA to your dealership to purchase from him. I looked in my local area and didn't feel I was getting the deal I wanted. I called Jason and he not only had the truck I wanted he beat the price I had from my local dealership by a good margin. Enough to make me drive the 5 hours there. he had everything ready when I showed up. All I had to do was sign the paperwork at the agreed upon price. I will be sending everyone I know not only to Sanders Ford but to see Jason Brown. I have purchased many vehicles in my life and this is the first time I've walked away 100% happy that I got the best deal. His level of customer service is head and shoulders above anyone I've ever worked with.

parkanrj

Mar 12, 2015

This is the fourth vehicle I have purchased from Sanders Ford since 2010. I have never had any issues with the sales or service department. I would recommend Jason Brown in sales to anyone. As a matter of fact, I bought mine on Monday and I recommended Sanders to a friend of mine and he bought a truck on Tuesday. JB Bryant in service is the best of the best. Thank you Sanders Ford for your hard work and dedication to quality work and customer service.

Michael Riggs

Mar 11, 2015

came in for service on my F-450. Replaced 2 front tires changed oil & filters and had me on my way in 40 minutes. I have wasted away in other service departments waiting for my services to be completed. Time & price are very important to me and JB was right on both. I highly recommend Sanders Ford to anyone needing service in the Onslow County area. I don't feel like you will be disappointed.

Maurizia carter

Mar 10, 2015

Extremely satisfy all around. Great dealership. Great people.

Tim Lemieux

Mar 10, 2015

This was my first truck purchase and I couldn't be happier with my F150 FX2 Sport

Cannon.Cargile

Mar 10, 2015

Peter was a great salesman I feel he was sincere and honest. He even went as far as personally washing the tires and wheels on my truck AFTER i bought it. That was impressive. A lot if salesman treat you like a stranger after the sale. Not Peter, he should be salesman if the month.

cody

Mar 10, 2015

Greg had helped me out a lot more then i expected. I wasn't played with i wasn't talked to like i didnt know what i was talking about. Greg was honest with me and was very considerate.

Earl Wilson

Mar 3, 2015

completed all service requested and more and in a timey manner

DealerRater

Mar 1, 2015

My salesman was very knowledgeable, pleasant, and willingly adaptable to changes to provide me with a vehicle practical to my finances. His thoroughness allowed me to experience his and the dealership experiences to enjoy happiness with my new vehicle. I will gladly share my experience with others and recommend my salesman and this dealership with others. Thank you for the opportunity to be a Ford customer.

C. R.

Feb 27, 2015

I was hearing a what sounded to be a grinding metal like sound coming from under my hood and figured here comes a million dollar repair. I also had a trip coming up with only three days to get the car fixed. I called JB as I always did and he looked over the car and gave me some bad news as expected. He also told me that it would take about five days to get the part in. Needless to say I was on the road the next day. JB is a great guy and appreciate his expeditious manner in customer support.Thank you...

Kim Fernandez

Feb 25, 2015

I have been looking for a new 2015 Ford F150 Lariat or Platinum to purchase but everytime I saw one I was interested in on the internet, the dealership either special ordered it or the owner is driving it. The above scenario happened at Sanders Ford in Jacksonville. I saw a F150 Lariat truck on the internet as being in Sanders Ford inventory. When I called, Cassandra Humbert informed me this Lariat was special ordered for one of Sanders' employees. I asked Cassandra if there was any way I could come see the vehicle when it comes in to see how the black on black looked. I was not sure of the color scheme I wanted. Cassandra called me when the truck arrived and the owner allowed me to look at his truck. I did not particularly like the black on black color scheme. there was a 2015 Silver F150 Platinum on the lot and it caught my eye, so I purchased it. If it wasn't for Cassandra's loyalty to Sanders Ford and outstanding Customer Service, coupled with Art Hoyt's excellent customer service and salesmanship, I wouldn't be loving the drive of my new 2015 Ford F150 Paltinum. Thanks a bunch to Cassandra and Art.

Blakeman Family

Feb 23, 2015

Recently our only car mechanically failed leaving us stranded and unable to get to work.. Repairing the issue would cost us a couple thousand dollars out of pocket. Living paycheck to paycheck, we simply could not afford to do this. We contacted Sanders Ford in hopes of finding a vehicle that we could finance. With our low credit scores (600 average) and no money to put down, this was going to be a challenge.Sanders Ford pulled it off. Sales rep. Damon Fairchild got us approved for a used vehicle.. He was humorous, and made us feel like he truly cared about our situation. The outcome proves he really did! Not only Did we get approved, but we were able to buy a newer vehicle than the last car we had, we were given a great warranty to ensure that we were covered with any other issue we may face, and gap insurance to boot! If you are looking for a new car and are unsure of your situation, Damon Fairchild at Sanders Ford is the one to see!!!

Tom & Judi Costa

Feb 20, 2015

I purchased my first Ford at Sanders Ford in 1996 after being completely ignored at another local dealership. Apparently back then, male salesmen didn't think a woman had the ability, sense, or money to buy a car by herself! I went to Sanders Ford and was met by Darren Bailey, a salesman at the time and now the new car Sales Manager. I drove away in a silver 1996 Ford Probe, which I absolutely loved driving. Many years and models later, we just purchased a 2015 Ford Escape Titanium in Sunset. Sanders Ford went out of their way to find the exact vehicle with all the options we wanted, and had it brought to their facility that very day from another state. We also got a terrific trade-in price on our 2011 Ford Escape Hybrid, which the final factor in our decision to upgrade. It was a "no pressure" sale, and we know we will be back in the future.The whole process took less than 2 hours, including the "dreaded" paperwork with Joe Anderson, the Finance Manager. He was organized, professional, and very nice to work with. All in all, Sanders Ford is the ONLY dealer in Jacksonville, NC that we will purchase a vehicle from after being so satisfied for the past 20 years!!!

Davidlafferty

Feb 12, 2015

I appreciated how smooth the process was. I had some requirements and everyone went out of their way to make it work for me. Jason was very accommodating and easy to work with. Also The different departments worked well together and had positive attitudes throughout. I was impressed with how competent and low-stress Finance was.

Jason.S

Feb 8, 2015

By the far the greatest deal ship ever did everything to help us out to purchase the truck. High recommended and recommend Michael Peterson to anyone.

lwalker0617

Feb 8, 2015

John was quick to find us a car on such short notice. My lease was up in a couple weeks and over a 2 day period he had me in a new vehicle.

Stephanie19eighty

Feb 8, 2015

I'm so happy with my new car!! Damon Fairchild was wonderful, helpful, funny, all around best car sales man I have ever had the experience of meeting! Thank you for all your help!!

warren

Feb 8, 2015

Service was excellent. Mr. Hoyt is a very thorough and took his time with getting me what I wanted. I would recommend anyone I am associated with, to Sanders Ford.

kathianne

Feb 7, 2015

my appointment was for a scheduled service for my 2014 Ford Escape [ which I love]. Was greeted with a smile and explained that it would be about an hour. Right on time, and hour later I was driving away.

Trenton Thomas

Feb 4, 2015

When I arrived at Sanders Ford I was just shopping for a used car but then Charles, my car dealer was very helpful in explaining the rebates I would be able to receive being a first time buyer and in the military. From there we proceeded to look at and test drive the Fiesta and I found that I would be much happier in a newer vehicle. Overall my experience at Sanders Ford was great

jrjames1341

Feb 2, 2015

Randy was a great salesman. Not what I normally expect from a car salesman. He was not pushy or pressing. The price was right for our budget and he seemed content if we had left and never came back. Randy had no idea I am a North Carolina State vehicle inspector and a mechanic, and I inspected this vehicle as thoroughly as possible before even starting the vehicle for a test drive. The vehicle was virtually free of defects, and the defects I did find are to be repaired within the week. This was an overall great car buying experience and I would and already have recommended Sanders Ford and Randy to my local friends.

Sheila Walker

Jan 29, 2015

JB always explains everything so I know exactly what is being done

greenba45

Jan 25, 2015

The purchase o a new F150 was without any problems. The salesman, Johnny Hulse was very professional during the whole process. I do feel that on my trade in the dealership made out on me. If I had to do it over I would not accept the amount I was offered for trade in. Maybe if I took a little more time in thinking about it at the time of purchase, I would have turned down the trade in. Over all I feel that I was kind of taken on the trade of my old truck.Bruce Green910 577-4230

Christian

Jan 18, 2015

It was well worth my drive to Jacksonville to purchase this truck. I would certainly recommend Sanders Ford to my friends and family. The entire sales staff was very helpful.

rzrrider

Jan 15, 2015

I appreciate all the phone calls about the every detail of work being done. Ralph gave me the best deals and didnt try to screw me around on extra accessories. I told him what i wanted and he checked it out and made sure i was happy. The phone calls made it seem so personal. i may be buyiung my daughter a Ford too in 3 yrs. Im glad to be part of the Sanders Ford Family!!!!! I did shop around but after riding with Matt and the rest of the crowd in W Va I new that I wanted to deal with Matt

MORGANPOWELL

Jan 13, 2015

AWESOME SERVICE! BEST WE'VE EVER DEALT WITH....COULDN'T ASK FOR BETTER. RALPH WENT ABOVE AND BEYOND TO GIVE US THE BEST DEAL POSSIBLE. WE HIGHLY RECOMMEND SANDERS FORD IN JACKSONVILLE!

King Ranch

Jan 11, 2015

The purchase of my new F-150 King Ranch was made easy by Jason Brown and the entire Sanders Ford Team. Their commitment to making the buying experience smooth and easy is clearly representative of the overall customer commitment of the entire dealership. Found the truck I wanted and well worth the drive to Jacksonville! Thanks for getting me back in a FORD!

Katrina Lowdermilk

Jan 8, 2015

Having state inspection. oil change, rotate tires, change battery in key fobe.

Ann Lutz

Jan 7, 2015

I recently brought my Escape in for service for oil change and inspection. I have been dealing with Sanders FORD since I moved here from NJ IN 1999. Since I am a Ford retiree they have never given me a problem using my Z PLAN DISCOUNT. Yes I would whole heartedly to friends and family.

ray sands

Jan 6, 2015

had a great time people and staff were all real friendly

Stu

Jan 6, 2015

I felt greatly as if Art Hoyt and the staff at the dealership had a genuine concern to work with us and make our decision a comfortable one. We appreciate the care put forth for my family and I.

Roland

Jan 5, 2015

I have dealt with Sanders Ford for several years and I have received good service, but this buying experience has surpassed all before. It was truly a pleasure purchasing my new Ford F-150. I have dealt with many salesmen over the years, none better than Mike Peterson.

John R Miller

Jan 3, 2015

Ralph Tusing was great. I will continue to buy vehicles from him and Sanders. I will recommend them to everyone.

Tiffany

Jan 3, 2015

I had been rear ended and had a bit of damage to the back of my car. When I dropped my car off to be fixed the staff was wonderful! They even took care of dealing with the rental company about getting a rental. It took about a week for my car to be repaired which I think is amazing since it was a holiday week that I dropped it off. When I picked my car up my estimate was still around the same and my car looked better than brand new! I am completely happy with my experience there!

new escape owner

Jan 1, 2015

We traded a jetta for a new ford escape. ..we love it! Bye bye jetta!

only4thelord

Dec 31, 2014

This was my first car buying experience. All of the employees at the Ford dealership were friendly and helpful. My sales person spent a lot of time to make sure I understood my options and the car buying process.

Elaine Stroff

Dec 30, 2014

Routine oil,change and tire rotation. In and out within an hour!

Jamie McGlaughon

Dec 30, 2014

J B Bryant took the time to personally listen to my needs, execute a plan to get the parts here over the holidays and again, made the time to get my repair expedited on a busy day. Amazingly, he kept my information at his "finger tips". He never had to ask my name after the first meeting. I am sure he does this on all of his meetings. Personal attention at its best. Thanks

REWAETIE ANNMOLSINGH/BRANDON KIBLING

Dec 29, 2014

the easiest trade or buying a vehicle I have every had in my 10years dealing with the automobile industry.in my few days on making a decision about my trade, my sales rep ralph touring has always been very friendly and had never rushed us on a decision. he is easy to speak with and is very honest. does not beat around the bush or pass the problem to anyone else. he stayed late after hours to help us and not once did they say it was time to lock up please come back anther day. I have meet the managers and also the financial manager but not once had to ask for anyone else. ralph completely understood our situation AND GAVE US HIS ADVICE ON EVERYTHING. he will be and forever be as long as he is around, our #1 sales men in Jacksonville! thank you for taking your time and giving up your family time to help us make a future investment for our family. forever grateful.... ( I came back TO THIS DEALERSHIP BECAUSE OF THE WAY WE WERE TREATED IN THE PAST) ALOTHOUGHT WE WORKED FOR OTHER DEALERSHIPS IN THIS TOWN, NO ONE GAVE US HONESTY AND THE ATTENTION AND RESPECT THE WAY FORD DID.

Fritter

Dec 28, 2014

Looked at 2other dealerships, wanting a warranty with newer used car. Sat down with Mr. Arnold went over what I was looking for in size and ability and they had exactly what I was looking for and more. I left with a certified pre-owned SUV and in the color I liked. Best of all Mr. Arnold was very informative about the car and how everything works. Very happy with my car and would send family and friends to him .

Jim

Dec 26, 2014

I first shopped around with GMC, Chevy, etc., then ended up here at Sanders Ford. The biggest thing that keeps customers away is knowing that they can't just brouse the car lot without being "hounded" by one of the salesmen the whole time. I had none of that at Sanders. When I said, "I don't want this or that", they just said "OK". There was absolutely no hassel, no trying to get me to add what I didn't want. I feel that if I have any trouble with my vehicle, they'll take care of it. I will recommend this dealership to others.

O. S. "Sandy"

Dec 24, 2014

My experience with the purchase of my new 2015 Fusion Hybrid from Sanders Ford was exceeded my expectations with every aspect of the sale. From my first contact with the dealership I was treated with respect and made to feel like a member of the Sanders Ford family. Everyone whom I had contact with exercised personal and professional assistance. There was no "High Pressure" from anyone. Any future automobile purchases will be with Sanders Ford.

kevrockin

Dec 24, 2014

This car purchase at Sanders Ford was the best car purchase that I have ever had. John Berger was my sales person and did a very good job, he surpassed my expectations! I also want to thank Darren and Jack for there help with the trade in and finance.You won't regret dealing with Sanders Ford!

George Rand

Dec 23, 2014

As always since day 1 starting with Charles I have had Excellent Customer Service from the entire staff.

Stacyrae

Dec 23, 2014

Art Hoyt was great to work with. He listened to what I wanted and has a very pleasant personality. I will buy my next car from him and Ford. I'm very happy with the outcome and would recommend Art and Sanders Ford to my friends.

Robert Keeney

Dec 22, 2014

Sanders Ford in Swansboro is a great place to go for ALL your Ford needs from buying a new or preowned vehicle to all your vehicle services. Eric Jones in Sales and Valerie King in the Service Dept. are dedicated to making the customer comfortable and satisfied. They both are the reason I have returned to Sanders Ford for so many years! Eric understands the financial troubles we face today and works hard to give you the best price. Valerie goes the extra mile to insure quality service and satisfaction.

Matt

Dec 22, 2014

I would like to say that the Sanders Ford staff really eased the buying experience for me. Art was especially helpful in every way. From the initial greeting, championing my proposals on the new vehicle as well as trade-in, to signing the papers, assisting with insurance, and giving me the keys to the car. Also a big thanks to Joe and Mykol. Thanks for the new Titanium!!

David

Dec 21, 2014

From the moment I walked on the lot I knew immediately from the customer service that I would be in good hands. Exceptional compatibility and fluent flow of transitioning towards purchasing your vehicle. I highly recommend coming here to seek your car.

chris raynor

Dec 19, 2014

all went well, no problems. vehicle was serviced in a timely fashion.

Jim Gillentine

Dec 18, 2014

The service advisor that took care of me was not informative to the degree that I am use to receiving from Sanders Ford. I am rather dismayed.

Macia

Dec 18, 2014

It's always fast and professional. They are flexible with appointments and try their best to accommodate you.

Bobby G.

Dec 17, 2014

Been dealing with Matt and his Dad since 1989. As usual, it was an experience to remember!

Sean Boyce

Dec 16, 2014

I have been dealing with Ralph and I have to say that he went above and beyond to get me into a new vehicle while I was still stationed oversees. his attitude was very professional and courteous and he stayed in touch with me throughout the whole process. This is my second time buying a vehicle from the same dealership. So that should tell the outstanding people that work there. Thanks Ralph.

MajWeav

Dec 16, 2014

Excellent cooperation and sales experience. Came in at 3pm on a Sat and drove out with a new truck at 6pm Had Electrical/Electronic issues with my 10 month old truck, GM and Salesman worked with me to get a fair deal to get out of old and into a new 2014 truck.

Jeff

Dec 15, 2014

Was having electronic/electrical/transmission issues on a F150 super crew platinum and after having it into shop 4-5 times in 10 months traded it in on a new 2014 F150 Supercrew Platinum. Sanders understood and worked with me to get a fair trade in and discount on the end of the year 2014. Was in store at 3pm and home with new Truck at 630pm

Joshuajones294

Dec 15, 2014

Very nice people! Great experience. Would buy from again

circletranch96

Dec 15, 2014

I have had the pleasure of dealing with Sanders Ford for the last almost 5 years. The first time was when I bought my 2011 F150 and had an excellent buying experience with John Berger. Over time I have had all my service done with Sanders Ford and have even began getting our company vehicles serviced there as well. When it came time to purchase a new vehicle for my wife, who did I turn to? John Berger at Sanders Ford. Easy to talk to, no pressure, great service after the sale would be how I describe John and the Sanders Ford TEAM! Thanks again! I'll be back for my next vehicle! Jason T.

Bryan

Dec 13, 2014

I recently came to Sanders Ford to purchase a vehicle and could not have been happier with the customer service provided by both the staff and my salesman, Ralph Tusing. In less than 3 hours Ralph and the staff at Sanders Ford completed the documentation needed for purchase and made the buying process stress free. I highly recommend this dealership and salesman to any and everyone.

John

Dec 13, 2014

This is the second time I've purchased a vehicle with Ralph at Sanders Ford and the experience was excellent! The entire staff ensures you leave satisfied and have a positive car buying experience.

chris.makuta.5

Dec 12, 2014

Jonathan Bryant was my service advisor and from the minute we shook hands he gave me his input of what the problem can be. He had my truck in the garage in less than 10 minutes. After I left the service center JB kept me up to date with everything that was going on with my truck (what was wrong with it, pricing, how soon it would be fixed). He was very friendly and easy to talk to and had me back on the road in a day. There was nothing complicated about working with JB and I'm very satisfied with my experience at sanders ford .

C. Justice

Dec 11, 2014

I can count on the professionals at Sanders Ford in Jacksonville NC to always take care of any needs. They always go out of their way to make my experince a great one! Thanks for everything!

Russ

Dec 11, 2014

My service writter JB ensured that my vehicle received the proper service that was required.

kpxplayer

Dec 11, 2014

This gentleman has to be he funniest yet most professional sale person I've ever had the pleasure of working with. He never once forced a sale or pushed additional options onto our family and for that I am very appreciative. You will have my return business.

Ruben Jimenez

Dec 10, 2014

I was very surprised the service department took the time to wash and vacuum my truck before I picked it up. Very courteous and professional staff.

YiFamily

Dec 9, 2014

By far the best experience I have ever had at a car dealership. He likes to joke and play but when it comes down to the numbers he is all business. Will definitely be a repeat customer.

shellyk01

Dec 9, 2014

From start to finish I have had an amazing experience with the workers there. Everyone was extremely helpful and went out of their way to get me the car of my dreams. Johnny Hulse was very informative and kept me up to date on finding my new car. He was one of the best salespersons I've worked with.

Justin S.

Dec 6, 2014

First time buyer of a vehicle that I had to get financed, had plenty of questions for the salesman and the sales managers all had answers for every questions I had .

New Car

Dec 4, 2014

Ralph Tusing was a phenomenal salesman. He listened to our needs and had no problem with my husband comparing the Ford Edge to the Subaru Outback. We didn't feel like we had to haggle prices for our trade-in our the new car. Ralph's genuine care and friendliness made it feel like we had known him for years. Mykola Swynak was our finance person and he too was very professional and personable. My husband and I appreciated the environment that the two provided to us and we will definitely refer our friends and coworkers to Sanders Ford.

Tom

Dec 4, 2014

Service rep answered with "Buddy" or "Man" would be nice to say Yes Sir or No Sir. Parking is at a premium, need to have easier customer parking area.

Kristen Studley

Dec 4, 2014

Ralph Tusing was a phenomenal salesman. He listened to our needs and had no problem with my husband comparing the Ford Edge to the Subaru Outback. We didn't feel like we had to haggle prices for our trade-in our the new car. Ralph's genuine care and friendliness made it feel like we had known him for years. Mykola Swynak was our finance person and he too was very professional and personable. My husband and I appreciated the environment that the two provided to us and we will definitely refer our friends and coworkers to Sanders Ford.

Palehorse187

Dec 3, 2014

I special ordered my 2015 Mustang GT Premium on 20 October and was called on 01 December that my car was "rolling off the truck". That's 6 weeks from dream to reality!!! Sanders Ford and Micheal Peterson could not have made this any simpler. I'm extremely satisfied with every aspect of this service. Tip for the car buyer: go prepared for what you want and do your research BEFORE getting to any dealership. If you don't, I know Micheal Peterson at Sanders Ford can help you find the perfect vehicle for your needs and desires.Thanks Mike and the Sanders Ford Team

James and Jacqueline

Nov 29, 2014

We have gotten seven vehicles from Sanders Ford and the last two have been from Ralph he answers all of our questions sets up all of sync, phone, door codes and anything else that needs to be done. He takes the time to show us all the new features of our new car. Ralph Tusing is in my opinion a great salesperson!

TJ Brown

Nov 29, 2014

My entire experience was excellent. I test drove multiple vehicles and never felt pressured into making a purchase. Ralph Tusing walked me through the entire process and ensured i was always taken care of. He also made sure i understood everything the vehicle had to offer. The finance department was very informative as well. They made sure i understood each document i had to sign and initial. This experience has been by far my best at any dealership i have visited.

jandjdowdy

Nov 29, 2014

Ralph Tusing is a great sales person. He is very helpful and patient. He is very knowledge about the vehicles. Although buy a car is a lengthy process Ralph makes it as painless as possible. I have bought two cars from Ralph Tusing and will only be buying from him!

Nathan Rodriguez

Nov 28, 2014

I had a very easy and very pleasant experience here at the dealership. The sales rep was very informed and made sure that I understood every detail of the buying process today. The dealership itself was very friendly and very clean. I would recommend my friends to purchase from this dealership.

Ron Bower Ford Owner

Nov 26, 2014

I have been doing business with Sanders Ford for over 30 years. I can afford any car in town, I know other dealers, I know many mechanics and I still chose to go to Sanders Ford. Wonder why? The employees are friendly (it's always nice to be greeted with your name.) The mechanics are top-notch. I have never had to return for any follow-up work on anything. I have been driving a 2004 Explorer, and have had all the services done at Sander, and it runs like a new vehicle with 179,000 miles. At one time I owned five Fords and I had bought all but one from Sanders (the other was a hand-me-down which Sanders maintained after I got it.)

Avery

Nov 25, 2014

Was very satisfied with my exspereince with at Sanders Ford. I was in a jam with my older car and they went above and beyond to help me get a new car. Awesome service!!

Travis Weeis

Nov 25, 2014

I travel from Goldsboro NC to deal with Sanders Ford in Jacksonville. The reason I do this is because they have great service and they have always given me great pricing. Anyone looking a Ford in Eastern NC should give these guys a shot.

rkbrumley

Nov 25, 2014

We had a wonderful experience at Sanders Ford. We would like to think Ralph Tusing on the way he handled everything on our second purchase from him. Thank you again Ralph and the Sanders Ford team. Have a wonderful Thanksgiving

Carbuff

Nov 22, 2014

My husband and I have been researching which car to purchase for a while and we have visited many dealerships in the process. We chose Sander's Ford because of their superior professionalism and customer service. Many other dealers we found to be too pushy and overbearing. We dealt with Ralph Tusing, who was very personable and knowledgeable and never once pushed us into making a snap decision. We ended up purchasing the car we were looking at from Sander's Ford and I would highly recommend others looking for a new car to go to them.

Ken Harris

Nov 22, 2014

Over the years i have bought a number off cars from Sanders Ford Not only would I recommend this dealer to a friend . I have multiple times and never have I been disappointed. Ralph Tusing had always been there to help, before, during ( of course ) but also after the sale. Top notch place to go. Helpful and friendly

BrendaHank

Nov 20, 2014

November 15 ,2014Peter is a great sales person , He goes above and beyond. He helped us take home a new Mustang and an F150. Peter knows about his product , and he is very knowledgeable about Ford. This is the second time we bought vehicles from Peter . Over the years we have bought many vehicles from Sanders. We have always had great service.. Everyone treats us with respect. Thank you, Hank and Brenda Williams

Nicole Gonzalez

Nov 20, 2014

Joseph "Joe" Pilman provided outstanding customer service. My first impression of him was nothing less than pure professionalism. From the moment he introduced himself, to after test driving a Shelby GT500 and a Mustang GT, Joe did not make me feel pressured into buying a car at all. Joe was very patient, and after finally deciding what color i wanted, he searched and didn't stop searching until he found it. I am extremely happy with my brand new Mustang GT. Thank You Joe, and thanks for the $$$$avings.Semper Ford!

perryrj

Nov 20, 2014

Great staff and thourough in their demonstration after the sale. Courteous,energetic and enthusiastic about their job. Good experience and would recommend them highly in the future.

jarod.mason

Nov 19, 2014

My new truck was the second vehicle I've purchased at Sanders, but I used to take my old one in for maintenance whenever required. Sanders has always been friendly and very accommodating to whatever my needs were. I appreciate the great service.

Bill Mercer

Nov 18, 2014

Sanders Ford in Jacksonville, NC is an excellent place to buy a car, truck or SUV. Our salesman, Ralph Tusing, could not have been more thorough, patient and kind. I would certainly recommend giving Ralph a call at 910-455-1911, his product knowledge is excellent, but he doesn't tire you out with the details. We were so impressed with the entire process and would certainly suggest Sanders Ford to my friends.

Bob

Nov 18, 2014

Tremendous buying experience. The place to go to have the no anxiety purchase. Ralph was "over the top" and Mykola "sealed the deal".

D Bradshaw

Nov 18, 2014

In my opinion the Sanders' Ford staff are honest, sincere, and professional. Most notable is that each level of buying, maintenance and servicing respects the customer's concerns. I appreciate that the Sanders' Ford staff listen to my questions, provide me with a variety of options, and are patient will I work through my decision making process. No pressure sales, honest answers to my candid questions, seamless sales transaction, and a trustworthy atmosphere make buying a vehicle a VIP event. When servicing - being notified of any maintenance issues before work is executed that may result in additional charges and allowing me the opportunity to decide is essential to effective communications and an honest business practice. Thank-you to; Mr. Ralph Tusing (Sales), Mr. JB Bryant (Service), and Mr. Cliff Renchen (General Sales Manager) for making me feel welcome and respected.

D. Bradshaw

Nov 18, 2014

In my opinion the Sanders' Ford staff are honest, sincere, and professional. Most notable is that each level of buying, maintenance and servicing respects the customer's concerns. I appreciate that the Sanders' Ford staff listen to my questions, provide me with a variety of options, and are patient will I work through my decision making process. No pressure sales, honest answers to my candid questions, seamless sales transaction, and a trustworthy atmosphere make buying a vehicle a VIP event. When servicing - being notified of any maintenance issues before work is executed that may result in additional charges and allowing me the opportunity to decide is essential to effective communications and an honest business practice. Thank-you to; Mr. Ralph Tusing (Sales), Mr. JB Bryant (Service), and Mr. Cliff Renchen (General Sales Manager) for making me feel welcome and respected.

Joe

Nov 18, 2014

This purchase was A VERY PLEASANT EXPERIENCE from start to finish. The entire process, from driving onto the sales lot to driving off the lot in my new truck, took about 3 hrs. This is the second vehicle I have purchased from Ralph Tusing, who was the salesperson that assisted me in this purchase. He's a very personable individual and very knowledgeable of all aspects of the sale and of the operation of the truck I purchased and its many features (which he took time to preset many of for me). He has emailed me a few times asking if I have any questions about the truck. All of the staff of the dealership that went through the showroom while I was there, seemed to know my name by the time I left. I had to return to the dealership the next day to give them the title to the vehicle that I traded in, and several of the staff, that I don't remember seeing the day before, greeted me by name. As I said at the beginning, VERY PLEASANT EXPERIENCE!! I know it's hard to believe, but I'm actually saying that about a vehicle purchase. If you are in the market for a vehicle I strongly recommend you call Ralph Tusing. He will even call you each year to wish you a happy birthday.

fun2ref1

Nov 18, 2014

RALPH IS TRUELY A EXAMPLE OF WHAT A SALESMAN SHOULD BE. WE NEVER FELT PRESSURE OR LIKE WE WERE WASTING HIS TIME, I.E. WE WERE NOT SURE OF WHAT COLOR WE WANTED. THE WHOLE EXPERIENCE FROM THE TIME YOU ENTERED THE DOOR WAS GREAT.RALPH MADE IT A POINT TO INTRODUCE US TO SOME OF THE MANAGEMENT THAT WAS WORKING. EVERYONE SPOKE AND TRUELY ACTED LIKE THEY WERE GLAD YOU WERE THERE, AND THANKED US FOR CHOOSING SANDERS FORD. RALPH WAS ABLE GET THE PAYMENTS WE NEEDED AND HE DIDNT WASTE ANY TIME BY SHOWING US VEHICLES HE KNEW WAS OUT OF OUR PRICE RANGE. HE TREATED US MORE THAN JUST OUR SALESMAN HE TREATED US LIKE PEOPLE HE WANTED TO MAKE HAPPY WITH THE VEHICLE PURCHASE. RALPH IS TRUELY AN ASSET TO SANDERS FORD, YOU CAN TELL BY HIS PERSONALITY THAT ITS MORE THAN SELLING, IT'S BUILDING RELATIONS WITH HIS CUSTOMERS. MY WIFE AND I LEFT SANDERS FORD KNOWING WE RECEIVED THE RIGHT VEHICLE,THE RIGHT PRICE AND KNOWING THERE IS A CARING STAFF .THANK YOU RALPH AND SANDERS FORDJERRY/ ANN MARKS

Mitchell Gardner

Nov 17, 2014

Excellent experience ! Everyone at Sanders was a real professional . Even tho I did not purchase that day, I will be back. .

R pippin

Nov 17, 2014

Yes I've had the best experience with Sanders Ford in Jacksonville Randy Prater is awesome he has helped me so much and I would recommend him to all of my friends who are looking for a car

Tawanda Edwards

Nov 14, 2014

Christina Hudler made my experience with Sanders Ford exceptional.The use of technology minimized my wait time. John Berger sealed the deal with sharing his office space so I could verify references via whitepages.com .Ford is the brand my father has always driven and thus far I've been able to keep the tradition:)

JerzeyFinestt

Nov 13, 2014

I will say I really enjoyed having a great salesman who was honest and didn't sell the car but sold the dealership as a whole he stood behind his company 100 percent. Not only would he help us find The perfect car with all the right features for my family and I but the best price range and was able to save us some money as well . Great dealership awesome veteran jason brown is a must see in Jacksonville Nc for car buying!

Don Bradshaw

Nov 12, 2014

Honesty, sincerity, and experienced are the most admirable qualities I appreciate in working with my sales associate Mr. Ralph Tusing. I have purchased quite a few vehicles from Sanders Ford and every experience has been seamless. Thank-you for addressing each and every question/concern making this purchase a great memory to reflect upon. The Sanders Ford Staff treats me with the level of respect I admire.

William Bright

Nov 12, 2014

I came in looking for a car after shopping for a while. Checked out several dealers in town and in the area before having walked in to meet john Berger over in sanders ford where he walked me through and did a wonderful job of showing me around and not being overly pushy like other salesmen. other members of that team also did well and provided good advice for my wife and I.

bigscoop

Nov 10, 2014

I was really only going to just look at vehicles but I ended up walking out with one. Randy was so kind and respectful. I had a wonderful experience and have a beautiful vehicle to go with it!

JGilmer

Nov 8, 2014

The day I took my Ford Freestar into the Service department for Mechanical issues to be checked out. Peter Marzouk was one of the first people to greet me and hand me a business card to come see him if I ever had any future plans on purchasing a vehicle.JB Bryant from the service department was able to get my Van checked out in the service department and called me back in an expedient amount of time on repair information for my Van. With hesitation I decided to see what my options were if I traded my van in and to go see the friendly salesman, Peter Marzouk. Peter Marzouk was very patient, kind, and had an outgoing upbeat personality. He was easy to talk to and listened to my needs and wants I expected in a vehicle. He also showed genuine interest in answering any questions or concerns I had with the purchasing process. He took the time to break all the financing options down to me so I could make a sound decision on my own to fit my budget. Peter showed me all the features the car had to offer and set some things up for me before I drove away in my new 2014 Ford Focus SE....I will definitely recommend other people to go here since my experience with Peter at the Sanders Ford Dealership completely changed my outlook and attitude about being so weary of purchasing a car.

JKBRAN

Nov 3, 2014

Not my first internet vehicle purchase but certainly the best. Shawn communicated well and made sure all the paperwork and information was in my hands before I took delivery. I never even had to visit the dealership. It really was a fast, simple and easy purchase. I have another 20+ years of vehicle buying and with teenaged children, I'm sure Sanders Ford will be hearing from me again! Great job and thank you for the great buy!

Sasha Fondeur

Nov 2, 2014

I was really only going to just look at vehicles but I ended up walking out with one. Randy was so kiND and respectful and walked me through step by step of what was going on. There was never a time where I was confused about anything I was being told and that was just awesome!!!! I had a wonderful and quick experience and have a beautiful vehicle to go with it!!!! Wonderful hospitality??

bill mercer

Nov 1, 2014

The entire process was outstanding. When Betsy and I got there, all the paperwork was prepared. There was no unexpected surprises. Ralph Tusing was very patient and kind in his explanation of the Explorer's benefits. Jack Glover was excellent to work with in the Finance Dept. We were greeted by several members of the Staff and were made to feel very comfortable. I would recommend Sanders Ford wholeheartedly. Great experience, Thanks!!

Glen & Helen Dyal

Oct 28, 2014

Start to finish an easy, professional, pleasant experience. Our salesman, Charles Arnold was a pleasure to work with and made the process as simple as possible. Test drive to out the door in one day - can't beat that.

JCH

Oct 28, 2014

I had my 2011 F150 in for routine maintenance on Monday 27 October. This made the 14th time Sanders Ford had performed the every 5,000 mile maintenance on my truck. I was on time for my scheduled appointment and they had my truck into the service area and back to me in a little over an hour. I waited in the waiting area for my truck and i appreciate the timely turnaround on my vehicle. Valerie King, my maintenance rep, was most helpful and professional as she went over the results with me and answered my questions. i have bought two trucks from Sanders Ford and i have always received first rate customer service. This last visit was certainly another example of what I have come to expect from Sanders Ford. I will certainly buy my next Ford truck from Sanders Ford.

jrsmith67

Oct 28, 2014

Damon and the rest of the staff there were very easy going and kind they made it a comfortable and hassle free environment and they were very knowledgeable in their jobs and answered all questions I had for I wouldn't shop anywhere else.

Nanadyal

Oct 28, 2014

We found the whole experience to be very easy, professional as well as personal. Charles Arnold is so easy to work with and a real asset to the dealership. Cassandra is a definite plus for Sanders - great people to work with.

William Hawkins

Oct 20, 2014

My wife & I don't buy cars often. We tend to own our cars long-term. In the past 20 years we had only purchased two vehicles. So when it came time to purchase another car, we were a little intimidated by the process. You often hear from friends & family about bad experiences suffered when dealing with car sales people - the high pressure sales, the double talk used to confuse you, etc.. We walked onto the Sanders Ford lot expecting the same. Boy, were we surprised! Working with Joy Thompson, our sales lady, and Mykola Sywanyk, our finance officer, was a treat! There was no pressure. No double talk. Just good, honest folk who listened to us and our needs. They made us feel that making sure we got the right vehicle was the most important thing to them, not how much commission they might be making off us. We couldn't be happier with our experience, or with our vehicle. When it comes time to purchase another vehicle we will be heading to Sanders Ford and seeking Joy Thompson & Mykola Sywanyk to sell it to us. Their customer service is Outstanding!

jerry.boyd.581

Oct 17, 2014

Our company just made our second fleet purchase from Sanders Ford. We came back because our first experience was a great one. This one may have been even better! Ralph Tusing helped us both times choosing the right vehicles with the right features to match our needs. He was courteous and professional from order to delivery, and has followed up since delivery to make sure the vehicles are performing as expected. The ownership and staff at this dealership is excellent!

Vu "All In" Nguyen

Oct 11, 2014

We just bought a previously owned, 2008 Ford Edge AWD Limited from Sanders Ford from Randy Prater and were blown away by his awesomeness. He was totally honest with us through the whole process and treated us with utmost respect. He was very friendly and easy to talk to and has kept every promise he made to us. We would highly recommend Randy to any and all our friends if they are looking to buy a new or preowned car from Sanders Ford. In addition, he gives a very firm and powerful hand shake, not a limp, dead fish hand shake which in my book, shows respect and honesty. We haven't had a chance to use the service department yet, because I usually do all my auto repairs but if they are anything as cool as Randy, then that means they are good to go. I've ordered a lot of parts for my Lincolns from the parts department and they are fast, accurate, and very fairly priced. Hopefully one day, I can afford to buy a preowned Lincoln MKS from Sanders Ford. When I do, I will definitely do business with "Macho Man" Randy Prater any day of the week, and twice on Sundays. Unfortunately, they are not open on Sundays. So, if you're in the market for a cool Ford or any other make from their preowned department, don't hesitate to ask for Randy. Macauley was the finance/warranty manager for us and he too was very honest and pleasant to do business with. Hope this review helps any future customers of Sanders Ford. My name is Vu Nguyen and I approve this review!

Kalab Johnson

Oct 11, 2014

Mr Randy Prater is top notch and helped me 100% of the way thank you very much !! when its time to buy agiam I will head bak to Sanders!!

a1980grl

Oct 1, 2014

We moved here in August 2014, and of course immediately needed our truck towed and serviced. Being a military family, we are always on a very tight budget so I was very worried we would have to break the bank to get our truck up and running again. The people at Sanders Ford were exceptional, especially JB in the service department. He went out of his way to help us get our truck fixed, and he worked with our warranty company to quickly and easily take care of all costs. JB was a shining example of what customer service is supposed to look like, and he has won us as a customer for the duration of our station here at Camp Lejeune. I would HIGHLY recommend them for any of your Ford vehicle needs.

Mike R. with 450

Sep 30, 2014

Great experience! This group really has it together. Never been in such a family oriented atmosphere in a dealership before. Price was write for services rendered. Even performed a free alignment check & multipoint inspection. I have bought 4 cars from sales in the last 3 years & every experience was exceptional. I intend on buying, servicing and trading with Sanders only. Again it has always been a great experience no matter what department you visit.

ric.feliciano

Sep 29, 2014

Great priceStraight to the pointMet all of my criteriaBruce was easy to work withFast serviceGreat trade in value of my vehicle

Cartez Dewberry

Sep 25, 2014

My purchase experience at Sanders Ford exceeded my expectations. I was a bit skeptical about purchasing a used vehicle offline, as I found the car listing online. I feared that the car would not look or run as good as the listing advertised. However, the vehicle that I viewed online was exactly what the pictures and description in the internet listing suggested. Actually, the vehicle looked better in person. My car salesman, Mr. Damon Fairchild, was extremely friendly and approachable. He made it his duty to sell me the car that I requested although it was initially out of my price range. I However, we were able to agree upon a reasonable price and finalized the deal. I'm thoroughly satisfied with my purchase and car buying experience at Sanders Ford and will/have shared my experience with my fellow colleagues. If a no hassle car buying experience is what you want, then I highly recommend purchasing from Sanders Ford!

Danny Colo

Sep 19, 2014

Ralph did an awesome job.Ralph wet out of his way to answer questions and assist us with some of the technical electronic "stuff".One of the best dealers that both my wife and I have worked with.

Edbrown26

Sep 19, 2014

I have been looking for a good used Ford F150 for a few months. Damon went out of his way to help me find what I was looking for. Not only did I get an F150 but it has a king cab 4 door and was in excellent shape. within the first 100 miles the engine light came on and the engine was running rough. The vehicle, of course, was sold as is and once you drive it off the lot its your responsibility. However, once Damon heard about it he went to bat for me and the service department fixed the problem without delay Tiffany also helped a lot. The truck is running great.Thank You all, I know it was a team effort. Ed Brown

albeaujean71

Sep 17, 2014

I was interested in buying a new 4wd 2500 Chevy and decided to stop by Sandr's Ford in Swansborro, NC and check out the 4wd F250 and see how they compared. Mr. Greg Dawson introduced himself and we started talking. We started to compare the two brands and was thinking all the time about all the BS . Greg was talking about. (After all I am pretty much a Cevy man.) Greg finally told me to sit loose and he would bring the F250 up front for me to actually check out and sit in. After looking and checking this vehicle out, I was amazed the difference this truck was compared to the Chevy 2500. I was sold on this F250. The nxt day I was signing the papers. My hobby is riding the Railroad tracks . This is why I purchase this vehicle. I am having a set oe railroad wheels installed in order for it to ride the raillroad. This F250 is built FORD TOUGH. Thanks to Sanders Ford and Greg for setting me straight!Al Beaujean,

Jim Gillentine

Sep 15, 2014

Tiffany is my service advisor of choice at Sanders Ford. She can most certainly be trusted and with confidence. On the other hand, Valerie King... I feel certain is not trust worthy. She recommended that I replace my rear brakes, after my own evaluation, my brakes did not need replacing for another 5 service visits.

Nancy

Sep 12, 2014

Just bought a 2014 Escape w/the help of Jeff Kersey and Matt Raymond. They were just WONDERFUL to me and I recommend them both to anyone . I LUV MY ESCAPE!!!!!

lmrobins11

Sep 12, 2014

Excellent experience! Jason was great to work with and very helpful in working with our situation and getting us a car quickly. Appreciate all the efforts and highly recommend purchasing a new or used car from Sanders. Thank you!

Saunders

Sep 10, 2014

Very polite customer service. Offered a rental car due to the length of the repair possibly taking most of the day.

daffeyduck51

Sep 10, 2014

Joseph Pilman and the rest of the team at Sanders Ford helped not only my wife but myself get into new cars. They went out of their way to find us a good fit and also get the numbers to work out in our favor. They made promises and actually kept them which is hard to find anywhere these days. From the sales to the financial team it was A+++ service. Sincerely Donald and Marcia Deel

B Rittenhouse

Sep 9, 2014

I have purchased three Explorers from Sanders & I felt that they gave me as good a deal as I could get anywhere. When I had routine service performed on my vehicles, they always jumped onto them promptly & accomplished the servicing in a timely manner. When I had to have more extensive repairs performed where I needed a rental from Enterprise, they made the necessary arrangements with Enterprise & performed the repairs on the vehicles in a timely & professional manner. So far, I have been pleased with my purchasing & servicing experience with Sanders.

mike.searles.733

Sep 8, 2014

when my wife and I bought my truck from Sanders ford in Jacksonville NC when I went there to look at a certain truck the Sale man Peter Marzouk met us in the lot he was very knowledgeable of the truck. He took to were the truck was and gave our children snacks very helpful with the whole process. My wife and I have been to Sanders Ford before and the dealership didn't want to deal but this time when we met Peter he did everything to get this to get this deal. I would highly recommend him for everyone.

dustin.bussell1833

Sep 6, 2014

Peter Marzouk was professional and knowledgeable. This is the second vehicle he has sold me and I am again very pleased to to business with him. He was patient in helping me find a truck that worked for me; both functionally and within my my price range. From my two years of knowing Peter, I recommend he is given increased responsibilities immediately. Unlimited potential.

Suzanne

Sep 5, 2014

Sanders Ford is the BEST. I have nothing but praise for Michael Gordon and LaShonda Humphreys in their collision center. They did all that was expected and more. The whole experience was very positive.

smurphy6176

Sep 3, 2014

Enjoyed working with Joseph Pilman. At all times the dealership was upfront about the price and was flexible when it came to moving the price to where I was happy. Would buy from again.

Robert Fuller

Sep 2, 2014

Marty did a fabulous job. Marty took his time and thoroughly explained everything. He did not assume that when I came in that I was the final decision maker and my wife appreciated this. It may be beneficial to your sales team to use Marty's example.Thanks, and I will definitely seek Marty out for my next purchase.

stkellam

Sep 2, 2014

Mr Arnold made this process easy for my self and my wife and was more than willing to help us to get what we wanted in the car and in the price.

Alexis Waters

Aug 22, 2014

My whole experience at Sanders Ford was wonderful. My boss and coworker referred me to Randy Prater to help me find a new vehicle. He was extremely polite and also knowledgeable about all of the cars, he took the time to understand what I was looking for, and was never pushy or tried to have me purchase something out of my price range. Mykola Sywanyk also worked extremely hard to get me an outstanding interest rate on my loan. I was previously approved at a much higher rate, but he was determined to get better (and he did!). I signed my papers yesterday feeling very pleased with my experience. I know a great deal about my Ford Fusion and its features down to the smallest detail (thanks Randy!) and also about my warranty and additional resources (thanks Mykola!). I can't say enough that I had a great experience, especially because my last vehicle purchase was uncomfortable to say the least. I will be sending anyone I know who is looking for a vehicle over to Sanders Ford. Thanks again!

ginny.r.miller.5

Aug 20, 2014

Great experience. Knowledgeable and friendly staff. No hassling, went out of their way to ensure this was the right car for our family. Threw in a couple of extras to seal the deal.

rmiller10

Aug 20, 2014

Sanders Ford of Swansboro is an outstanding dealership which we have used over the past 20 years. We will always use this location for all our vehicle needs.

TRKK

Aug 17, 2014

Ralph Tusing was my salesman I found him to be very nice to deal with and made the process easy. He also sold my daughter and son in law a new car

Peggy G

Aug 16, 2014

I feel the salesman was very good, Ralph did not pressure us at all. We came to a fair agreement on the price of the car. Everyone in the dealer ship was very warm and made us feel very comfortable.

Derek Stevenin

Aug 15, 2014

Very friendly service staff! Paul, mechanic, took the time to bring me in the service bay and explain what was going on with my 2013 fusion. He fixed the problem quickly! Valerie, at the desk was great!

Fred

Aug 15, 2014

Sanders Ford of Jacksonville, NC did a great job for us. Salesman Ralph was very professional.

fwgentry

Aug 15, 2014

Ralph was very helpful and knew all of the in's and out's of buying a car. He was as fair as he could be. Very friendly. I am concerned that the consumer is going to be shortchanged on their trade in the future. The use of the trusted appraisal tools of Blue Book and Black Book seem to be taken over by the internet. All automobile companies now call wholesalers and ask them how much they will offer the dealership for your trade in. That is how the last two dealers I have questioned about my car's value appraised my vehicle. This practice would seem to rely solely on the credibility and honesty of the wholesaler. It is human nature to offer what is best for yourself not the customer. The customer has no way to verify what the wholesaler is offering. This is pretty ambiguous.

srchief62

Aug 14, 2014

Buying a car from long distance nearly always means many problems, confusion and time delays.Did not experience any of that. Ralph and Joe made the transaction informative, smooth and a pleasure.

Jay Hill

Aug 13, 2014

I began searching on the internet to locate the exact vehicle of my choice. I met the computer assistant Christina Hudler who gave me the discounts and worked with me for a month prior to the truck's arrival. She arranged my appointment with the Sales Consultant Randy Prater who had my truck sitting there ready to drive while he worked with the Finance Manager, Mr. Sywanyk for the best payments/rates. Before leaving I was thanked by the new owner young Mr. Sanders.This is the 3rd vehicle I have purchased from Sanders and I highly recommend this company to anyone seeking hometown friendly service with the best possible price.Jay

Hgibbs0916

Aug 6, 2014

Slade was great! She is the only persons my husband and I will buy a car from!! The ford dealership was also very nice and patient with us as we was decide on a car.

eidde38

Aug 5, 2014

I worked with Peter Marzouk. He worked with me for three hours to get me the best vehicle that was something I wanted. He treated me as if I were his family. Everyone greeted me and worked with me. I am very happy and will recommend this dealership over any other.

busymomgrant

Aug 4, 2014

I had been looking for a car for 2 months. I knew what I wanted & my price limit. Finally found the used car i wanted via Car Gurus website & it let me to Sanders Ford. They are 3 hours away from me but I bought it sight unseen. Went to pick up my car and it was perfect. Clean, tank full of gas, ready to go. I love my 'new' used car! Sanders was easy to deal with...not pushy or bothersome.

brittanyk_88

Aug 3, 2014

Ralph is an awesome saleman. He was willing to work with me,took his time explaining the car. The experience with him was smooth sailing. I would recommend anyone to see Ralph at Sanders!!! Thanks Mr.Ralph!!!

dor4284

Jul 31, 2014

JOHN WAS VERY NICE AND VERY INFORMATIVE. HE MADE SURE MY VISIT WAS EASY AND COMFORTABLE. The experience was excellent. He made sure I had everything I needed.

tljohnston

Jul 30, 2014

Marty, Greg, and Kevin were VERY helpful! We inquired about a used car on the Jacksonville lot, and by lunchtime that day, the car was in Swansboro for us to see. Unfortunately, we could not get there before the dealership closed, so the car was made available to us after hours to check out. There was absolutely no pressure to look at anything else or buy anything we were not interested in. When returned on Monday to test drive the car, Marty had the keys ready for us. We briefly discussed numbers, and we were able to secure an excellent deal. Kevin took extra time to explain our warranty options and answered our questions thoroughly. The following day I stopped by my insurance provider to inform them that I had bought a new vehicle to find out that before I was able to get there, Marty had already called them with the information! Where I come from, dealing with insurance companies is the sole responsibility of the driver so this was an added, pleasant surprise!

mweiss9

Jul 29, 2014

Peter was outstanding. I have bought and leased a ton of cars in my day and working with him was the smoothest process. Highly recommended!

yellow-hat

Jul 28, 2014

Primarily an internet shopping experience, but the salesman was very helpful and attentive. Truck was clean & ready to go upon arrival, and after a short wait for finance guy we were on our way. I was very satisfied with both the price and overall experience with Sanders, and would certainly use them again.

Jperkins27

Jul 19, 2014

Joy and Mykola were an absolute pleasure to work with. However, the sales manager that was a part of this deal was less than pleasant. Throughout the deal I may have spoke to him once and it was as if he could not have cared less if I purchased elsewhere. I feel that my experience would have been much greater if I could have worked directly with Joy and Mykola, and left the sales manager out of the deal.

Disappointed client

Jul 18, 2014

I had the worst experience this last visit. I took my car in on a Friday picked it up on the following Thursday. I called daily and no one would answer the phone (except the shuttle driver.) I was told they would call me no one ever did. When I did get through they were at lunch and a meeting. Again someone was going to call me. They never did. I called them three times before anyone answered. When I arrived my bill was $400 more then quoted but they did adjust that, but the person that waited on me was not interested in my disappointment. Then I go out to my car and there is a 6 to 8 inch scratch on the driver's side. I just couldn't believe it. That took another hour for them to take it to a body shop and get a price to repair it. Now I have to take it to the body shop for repairs (like I have time). They are paying for the body work, so kudos for that. I will probably never go back unless it is something only a Ford Dealership can do.

KF4ASE

Jul 12, 2014

Great day! Walked in looking for a truck and ended up buying one off the lot. Bruce Wright had been searching the inventory for a while to find us the right F-150.

robert237

Jul 11, 2014

This salesman waited nearly six months for me and my wife Jean. On June 10 we made up our minds, drove over to Swansboro, NC found the car we wanted. However, Marty MacFarlane was off for the day. Mr. Eric Jones assisted me and my wife and by the after noon my wife and I drove home with our car . I was happy with our car and the two gentlemen that helped us were professional, and knowable.

cblack1220

Jul 9, 2014

When I first thought about purchasing a Ford, I knew that I wanted to visit Charles at Sanders Ford. My family has done business with him for over 20 years now. Every time Charles has been nothing but helpful, friendly and courteous. I purchase my first Pre-owned Certified Ford June 2014 and truly enjoy it. If there were any questions or concerns, Charles was understanding and took care of the issue. Charles was a true pleasure to work with and the entire team made my purchase an enjoyable experience. Thank you Charles and Sanders Ford!!!

lamcclendon

Jul 9, 2014

The staff were very friendly and helped make my whole family comfortable. They were also very attentive to my son and interacted with him kindly. Would have been a perfect experience if the price of the vehicle was slightly lower. Otherwise great.

Patrick Berteaux

Jul 7, 2014

Fast definition and understanding of my need. Immediate and adequate answer. In 3 hours time. solution is implemented from A to Z. Car ready to go; paperwork signed. We check hands, thanks and Bye. I simply love the way John Berger and Ford Sanders deal: professionalism, respect and kindness. Bravo John and Ford Sanders. Totally recommend to friends and relations.

Dbt1279

Jul 6, 2014

Great experience. Randy kept me around and informed throughout. The selection was great and I never had a question that was not answered. Best experience yet!

timgrant26

Jul 2, 2014

Easy buying experience. Ralph and Bruce were consummate professionals throughout. The detail department leaves a lot to be desired but otherwise great experience. Keep up the good work.

foundum

Jul 1, 2014

I have a Lexus so the closest dealership is in Raleigh. I have brought my car for repairs to Sanders Ford since I bought it. They have been excellent. The service department has always been courteous and helpful. I would not trust my car anywhere else!

robert.steffan.3

Jul 1, 2014

Purchased 3 vehicles from Sanders Ford over the last 3 months and have had my vehicles serviced there. The staff if very helpful and courteous. I would highly recommend this dealership.

Charlene

Jun 30, 2014

I wasn't really shopping for a new car but I knew what I wanted if it ever came available. Stephen Wadsworth was my salesmen and contacted me when Sanders Ford had the car. I went down to test drive and everyone was so nice and willing to help. Stephen worked hard to put me in my dream car. I would recommend Sanders Ford and Stephen Wadsworth to anyone!

tgreenwo

Jun 30, 2014

When I visited Sanders Ford today I was greeted by Bruce Wright. Bruce was very friendly and he listed to what I was looking for and my specific needs. During my morning visit Bruce and I test drove an Explorer Limited in the color I wanted. I wanted to wait for my wife before committing to a purchase so I advised Bruce that I would be back when she got off work. In the 3 and 1/2 hours after I left the dealer the car I wanted was sold to another customer. When I returned with my wife Bruce and the Sanders management team worked to get me into another vehicle that met our needs. In the end my wife and I purchased a Ford Explorer for the right price and we couldn't be happier. I would say the entire team at Sanders Ford is top notch and I would recommend this dealership to anyone looking for a new car or truck.

masonhunt89

Jun 29, 2014

I was very pleased with the service I was given.Peter worked with me to find the best car that suited my needs and my budget.

Trinia G

Jun 27, 2014

I purchased a 2011 Ford Flex Titanium in 2012 and a 2013 F150 Super Crew Limited and I found both online. Sanders Ford, more specifically my salesman Ralph Tusing with assistance from Bruce Wright made both processes extremely easy. To include the pick up and delivery of both vehicles. I have purchased my last 5 vehicles from Sanders Ford and there has never been any undue pressure. I really appreciate the guys at Sanders Ford.

Rob Keeney

Jun 25, 2014

Sanders Ford Swansboro has been my car buying dealer for my last 5 vehicles over the past 12 years. Eric Jones is my favorite dealer. He has gone above and beyond to always ensure that we are satisfied. Customer service is above average at Sanders Ford. The service department has always been good to me as well. I have never waited longer than an hour for my service to be completed. Fast service and quality work seems to be their game! I will continue to bring my business to Sanders Ford for as long as all this continues! Nothing like being treated like family when doing business! Thank you Sanders Ford!

Dawnt114

Jun 23, 2014

I HATE CAR SHOPPING! So you can imagine I was not looking forward to the adventure, but Greg Dawson made it pain free. He took time to find out exactly what we were looking for, found us a vehicle and made the buying hassle free. Our son and his wife just bought a vehicle from him the week before and we are all very satisfied. We will be back when our youngest son gets his license.

ThePaintPaLettE

Jun 19, 2014

We had been reluctant for several months to even go "car shopping" mainly because of the stress of having to deal with high pressured sales people, but Mr. Jones was very down to earth, helpful, informative and not pushy. We had a very good experience with Sanders Ford (Swansboro) and would recommend them to others.

jhbaker

Jun 15, 2014

Excellent experience. Scott was honest and easy to deal with. He gave great advice and made sure we were getting the best deal we could get. Definitely would recommend this dealership.

EFREN

Jun 12, 2014

Sander's Ford service dept. has always been great! For this visit all three reps were involved. When I called, Valerie answered because JB was very busy. She readily assisted me and scheduled the appointment. On the day of my appointment, I arrived when JB had stepped out to provide another customer's vehicle, again another service rep stepped in. This time it was Lynette. She kindly told me JB was with a customer outside, smiled and said, I can help you and get you started. When my service was completed, JB took care of everything. Great Job to the Team!! EFREN

armando

Jun 11, 2014

"JD" , Cassandra and other staff were very attentetive to my needs. They kept me inform of progress and the work was done on a timely manner. I recomend service department to everyone. keep up the great work that you do.

robertmilstead

Jun 10, 2014

Happy customers are loyal customers. This was the seventh car we have purchased from Sanders Ford - four used and three new. Everyone of our children either have, or are now, driving a Sanders car. I just purchase our third new car as well. I doubt I will ever buy a car anywhere else - why would I?

albertandmartha

Jun 5, 2014

I had been in the market for a new vehicle for weeks and had been working with several dealers in the area in order to get the best price and best vehicle suited for my family and I. Sanders Ford was my last stop only becuase I already knew what to expect from them due to purchasing a vehicle from them before. They probably should have been my first and only stop, since no other dealer could come close to how they treat their customers! The sales experience I had with Michael Peterson was nothing short of excellent. He was very courtious and was well informed on the vehicles he was showing me. He took the time to sale me a vehicle I wanted, and not just make a sale for himself. He listened to what my needs were and then showed me the vechicles that met them. He did an outstanding job of following up with me with out making me feel harrased as the other car salesman from other dealerships did. He was the only salesman who provided me more information on the vehicles that I was interested in via email. On several occasions (over a few days time span) I went in to ask more questions and see more vehicle. And on one visit I had made he actually had several trucks staged side by side that he knew I would be interested in based off of prior phone calls and visits I had made. Once my decision was made on purchasing the vehicle, he continued to ask and follow up on with me to see if there was anything else he could do for me.When it comes to the Sanders dealership and the Ford family, their customer service over all is outstanding and that is why I now own my second Ford from them!!

Heslsw

Jun 5, 2014

I have to say it was a very nice experience at sanders ford in swansboro I was thoroughly help in buying the right truck for me! Thank you all very much

DL Mintz

Jun 4, 2014

Within the last six months we have purchased a used Ford 150 and a 2014 Ford Fusion. Our son purchased a vehicle this month as well. We dealt with Scott Pruett all three times and were very satisfied from start to finish. He was very adamant about putting our needs first and ensuring we were 100% on board. I would recommend him and the entire Ford Sanders Team to anyone looking to buy a used or new vehicle. From start to finish they were very professional, courteous and most important, they posses quality product knowledge. If I need another car, I would not hesitate to return to Sanders Ford in Jacksonville, NC.

cdrye

Jun 2, 2014

Our first trip to Sanders Ford was an excellent choice. The car that my husband and I had reviewed, needed some convincing and testing. This was a trade in deal. We met Ralph Tusing as we were looking around the lot. He was walking from the service department to his office, and casually stopped bye, and we engaged in a conversation. There was no pressure on any sale. We sort of knew what we wanted. He suggested we test drive the Ford Taurus we had in mind. Safety and comfort was our main concern. Ralph confirmed both and added features we had researched on the Taurus. He really listened to all our needs, and delivered.Professionalism and service were implemented, and we felt quite comfortable with the outcome of this trip. Rebates were numerous and they were applied to the sale. In addition we were given a very good trade in offer.We are very satisfied with the service provided by Sanders Ford. Above all, we feel that we have made a friend with this dealership. Special thanks to Maykola Sywanyk, for going above and beyond on the best finance rate available. Ralph Tusing we will definitely see you again when it's time to upgrade for a new vehicle. Thank you for making our choice and decision to purchase this vehicle, an easy one. God bless you! Sincerely,The Drye's

JamieMogel

Jun 2, 2014

It was a great experience buying my new Ford Escape from Sanders Ford. All of the staff I worked with was very helpful and knowledgeable about the vehicle, the features, and the optional warranties available.

Mazzawid08

Jun 1, 2014

Couldn't ask for a better dealer experience than I had with Sanders Ford and Ralph Tusing. All around service was excellent and Ralph was very thorough on explaining everything and teaching me about my new F-150.

Aschools

May 31, 2014

Eric Jones made my car buying experience very enjoyable. He was very knowledgeable on the available options and made sure I got all of the incentive packages that I qualified for. Definitely highly recommend Eric and Sanders Ford.

robjensen14

May 25, 2014

Walking into Sanders Ford, my wife and I were a little nervous at first- we've bought from Jacksonville Dealerships before, and needless to say weren't very happy. But as we met Ralph Tusing and he communicated with us and took us around, we felt more comfortable by the second. He treated us like we were competent adults, something most salesmen seem to neglect. Ralph was very helpful and steered us in the right direction for what we wanted and what we could afford. He let us make our own decisions and gave his input from his own experiences. Definitely recommend Sanders Ford and Mr. Ralph Tusing for anyone looking for a good car for a fair price.

farebrac

May 18, 2014

Everyone was up front honest with us with what they thought would be best for our family. Everyone was very kind and gave us a warm welcome. Mr.Swanynk (not sure if spelled name correctly)in the finance department went above and beyond for us. He went the extra mile to make sure we got the best deal through the bank for what we wanted our payment to be. He was very kind and understanding. Made us feel good with our decision. Jason Brown was our sales guy. He was honest with us, was willing to show us anything thing we wanted. He Gave us the time to make sure we got the color/car we wanted. Never felt pushed to buy anything. This was our second purchase with Jason. Love the customer service we got. Would recommend Sanders to anyone looking to buy a car.

Drea7786

May 13, 2014

The experience I had was incredible! The sales rep(s) and employees made me feel very welcome and helped me through all of the problems and questions that I had.

Happy10thAnn

May 8, 2014

Jason Brown was great. I never felt pressured, was truly honest with all of the vehicle's stats and figures. It all matched up with what I had researched. He enseured the entire process went by smoothly and as quick as possible without making the process feel rushed. Kind, honest and respectful the entire way through. But most of all, his commitment to customer satisfaction WON'T be beat! I visited Sander's Ford to purchase an Explorer for my wife. A surprise for our 10th anniversary. I explained to him the importance of the purchase and that I wanted to surprise her with it. What he did was out of this world. As my wife and I ate at Applebees, he brought the explorer to the restaurant and placed it in a way that as my wife and I exited and approached our old SUV, she wouldn't see it parked behind it. Little did I know, he took a video and photo graphs of the entire surprise. A moment we will always be truly greatful to him for recording. He even placed a"Happy 10th Anniversary" banner on the front windshield. And that's not all, after he allowed some time for my wife's excitement to settle, he stuck around for another 20 minutes to give her a brief on the vehicle. I'm happy he did, because I learned alot about the vehicle and wouldn't have covered a fraction of the things he told her. We've had the car for a few days now and we love it! Overall, Sander's Ford offers substantial rebates and have a no BS attitude. Saved thousands! I wish everyone would have my same level of satisfaction when buying a vehicle. The only way I know to make that happen is to head over to Sander's Ford and ask for Jason Brown. If he's not there, I'd wait for him or return on a day he'd be there. I know it may sound like a corny infomercial, but it's the truth. If you're buying a vehicle anyway, you might as well give them a try. I know you'll be next to get on here and write a review as lengthy as mine. I hope this review helps whoever reads it. Again Jason, thank you for everything!!!

dmtiny

Apr 27, 2014

Painless process of buying a vehicle.attentive to customer needs professional and curteous staff will do business again have and will reccomend to other people

jayhden

Apr 21, 2014

I have had nothing but great experiences with Sanders Ford. They go above and beyond to help you from buying a vehicle and not being pressured to the service which keeps me coming back for more. I have bought many of vehicles and have never recommended a dealership like I have this one and they support there military 100 percent to the point as I feel as im family. Thank you sanders ford for the great service and awesome vehicles.

hc.combs11392

Apr 20, 2014

I never felt pressured during my visit. All of the staff was very professional the entire time. They not only sold us a fantastic car but gave us advice along the way.

annisfrances

Apr 19, 2014

Me and my husband have been going to Ralph for the past 4 years he has been great he doesn't push like most dealer guys do.. He did a great job on finding my husband and I a good car that fit in on budget and fit our lifestyle thank you so much Ralph and everyone else at Sanders Ford!! We love our new(used) car.....

Lduane

Apr 18, 2014

My second vehicle bought at Sanders. Randy is the reason. Professional, no pressure, and knows his customer. He answered all my questions and provided an indent knowledge of his product. When I return only will work with Randy.

hardeeho

Apr 14, 2014

I had a great experience at Sanders Ford, and love working with Ralph Tusing he is the best!!!!!! I love driving my new Ford Escape and love my brother in-law Ralph Tusing the best in the world!!!!!

Drsteenstra

Apr 13, 2014

Randy was extremely helpful during the entire process and I never once felt pressured into buying anything he asked me what I wanted took everything into consideration and then showed me my options once I decided on a vehicle he took me through all the steps to purchasing it the process was very easy and pain free and I am 100% satisfied

Anarvaez

Apr 12, 2014

Scott Pruett is a true professional who represents Sanders Ford very well. He made my experience enjoyable. He was able to answer all of my questions and make recommendations that helped me make an intelligent decision in selecting the perfect vehicle to serve my needs.

Djwilson73

Apr 12, 2014

John Berger took great care of me and the family. Great experience. I really appreciated NOT being badgered and pushed around. Even though he tried to sell me a car I was not looking at he was giving me the ability to compare.

Rath5

Apr 12, 2014

Came in to get a cv boot changed. Ended up changing the whole axel instead and saving money thanks to jb. I've been there for service numerous times and will always go back and recommend them.

rxwhitley

Apr 10, 2014

Ralph Tusing was a pleasure to work with while buying my new vehicle. He was friendly, helpful, and most importantly efficient. I would recommend both Sanders Ford and especially Ralph to anyone.

console energy

Apr 9, 2014

The salesman randy was outstanding. I have never had a salesman be as nice and helpful as he was. Randy is a true asset to ford, and they are very lucky to have an employee like himself.

castillo323

Apr 7, 2014

This is my second time purchasing from Sanders Ford, and both times Marty was the one helping me. I'm very happy with our purchase and would recommend going to Sanders Ford to see Marty to anyone looking for a new vehicle. Their customer service is outstanding, and I got the vehicle I wanted for a great deal. They do their best to work with you and your budget.

HM5FD

Apr 7, 2014

I've been a long time Dodge guy and when I came to Sanders JB and Randy were very helpful in putting me in my new truck. I am very pleased with my experience and would defiantly recommend Sanders to family and friends. Including working with Randy and JB awesome guys!!!

Mvanhorn

Apr 2, 2014

Very easy to work with, knowledgable,friendly! Would recommend him to other people. I should have held out for more money off of the car! But that's not his fault!

TaylorJewell

Apr 2, 2014

Jason Brown was very knowledgeable, and helpful in our car buying experience. He helped us find the vehicle that fit our needs perfectly for the price we could afford! We will definitely refer our friends and co-workers to Jason at Ford.

germany41296

Apr 1, 2014

It has been a wonderful experience. Charles was more then helpful, I have the vehicle I wanted with the payment I needed. This is our ninth vehicle, and our second Ford Edge, it has everything we were looking for and then some. Thank you Sanders Ford for having such knowledgable staff and going the extra mile. As for whoever reads this, looking to buy a new Ford, Sanders should be your first stop. Ask for Charles Arnold, he has been there for a very long time, he will work hard for you so that you will have the car you want.

fgcu12

Mar 29, 2014

I originally got into contact with Jack Glover who knows my sister and helped her purchase two cars from Sanders Ford. Jack had John contact me in order to get the process started of buying a car. After getting on the same page of what I wanted in a car, and the issue of me not living in North Carolina anymore, we were able to work out a great deal on a 2011 Kia Sportage. I really appreciate everything Jack, John, and Joe did for me in the car buying process. Everything was fairly easy, and knowing I can drive up to North Carolina and just pick up my new car and pay the down payment because everything is already completed is the best part. Thank you so much!

pbell86

Mar 22, 2014

Overall good experience. Charles was able to walk me through the process as smoothly as possible. Helped me take care of my insurance ibformation over the phone quickly as well and was extremely knowledgeable.

atill155

Mar 16, 2014

It was a pleasure doing business with Sanders Ford. Mr. Arnold was a great salesman to work with. I have had my new Mustang for a week now and i love it. I would definately do business with Sanders again in the future and will recommend them to friends and family.

LizzieWilliams

Mar 8, 2014

Everyone was very friendly and helpful, everything was explained thoroughly to me. The whole car buying process was quick and i got a really great price.

Buddy1977

Mar 5, 2014

We've been using Sanders Ford since 2001 and more specifically Ralph Tusing since our 2006 purchase. In total we have bought 5 vehicles with this company. Each time (including this purchase) the staff is very approachable, knowledgeable, and not trying to sway your decision to earn an extra commission. Ralph Tusing exhausted all efforts in our case by taking us to their sister dealership in Swansboro in an attempt to match us with a couple of different options that met our criteria. Ralph as always is a professional and expert in his field who eased the vehicle purchasing process for me and my family. Not only did they satisfy my personal need for a vehicle but they also worked with me in order to buy a second used vehicle that I bought for a family member. The ease of a two-vehicle purchse could not be duplicated by any other dealer in my opinion. Mat Raymond III and his staff at Sanders Ford have provided quality service and vehicles to my family for over 12 years and I couldnt envision my next purchase at any other dealership other than Sanders Ford.

ginyh

Mar 4, 2014

This is the second time that we have traveled from the Raleigh-Durham area to purchase a car from Sanders Ford. Jason and Mykola provided an exceptional level of customer service. We appreciate the lack of pressure or hard sales tactics. After we purchased the car we realized that the navigation and radio manuals were missing. I contacted Jason and he returned my call minutes later, followed through immediately with the seller and called me back. Although the original owner did not provide the manuals, we were impressed with Jason's quick and thorough response. We will recommend Jason and your dealership to our friends and family. It was truly a pleasurable experience!Sincerely,Mark and Ginny Higuchi

anevgloski

Feb 27, 2014

We had questions pertaining to dingy towing a Ford Fiesta and Robert Winslow was the first out of three other Ford dealerships to instantly try to answer our questions and get results. One of the main reasons we purchased our Fiesta.

chrisnaylor78

Feb 25, 2014

The staff helped with the type of vehicle and gave me the best deal that was available. No pushy sales-people and a great selection.

prackjrr

Feb 22, 2014

Good Day Sanders Ford,The reason why I have given your dealership 5's across the board is because of Scott Preuett. The moment I and my fiance were introduced to Scott, he was Very Helpful of pointing out used vehicles that i was interested in. I love the way he did not pressure me into buying what i was not interested in. Instead, he showed me the used vehicles in my price range and got the opportunity to test drive them both. With his maturity and knowledge, I did purchased a 2007 Volvo S60. My fiance really enjoys the Volvo. Did have a problem with a CD being stuck inside the CD player. Guess what?... called Scott and he had one of the mechanics fixed the problem. I want to truly thank Scott Preuett and your dealership for an outstanding job of customer courtesy. I will definitely recommend your dealership to family and friends. Once again, Thank You!Respectfully Submitted,Willie P. LynchUSMC MGySgt

Shakes25mm

Feb 22, 2014

Randy Prater was great to work with. He was able to gather up all my options and give me all the information on the vehicles I was interested in. He also didn't pressure me to make any of the purchases. When dealing with truck bed liners he also gave me different options so I could make an informed choice on what I wanted to get.

AileenGreen

Feb 16, 2014

We have known Ralph Tusing for several years, so when my husband and I decided to look for a new car, he was the first person we called. We started our search on the website on a Thursday, and purchased our car on Monday. I have in the past and will in the future direct my friends to talk to Ralph when they begin car shopping. I know they won't be disappointed!

Fiscus

Feb 12, 2014

I have dealt with Sander's Ford in the past and I love the service and friendiness that we get everytime we go. I used to have a 06 Ford Explorer (that I purchased from Sander's Ford) and I was dumb and traded it for a Dodge Grand Caravan and I hated myself everyday for doing that. So finally I'm out of my Dodge and back in a Explorer and I couldn't be more happier. Thank you Sander's Ford Jacksonville, NC for getting me into the car that I love!

crob5378

Feb 6, 2014

I was looking to lower my payment on the vehicle I already owned. Ralph Tusing was not only able to lower my payments, but lower them with Gap and Warranty included and a newer, nicer vehicle than I had before. Everyone we came in contact with at the dealership was very friendly and seemed to want to assist us in any way possible. A very nice car buying experience I would recommend to everyone. Ralph is a very kind, experienced, helpful salesperson. One I wouldn't hesitate to call a friend.

emanuel1801

Feb 5, 2014

I appreciate all the time and effort he put into all the information and finding the right vehicle for me. I do appreciate his servitude and dedication to get what the customer needs

Biewermom

Jan 31, 2014

Enjoyed meeting such I nice young man. He helped my husband find a beautiful new ford explorer. I have wanted my husband to do this for our daughter for a while. He went to talk to Michael Coloton first. He was so easy to talk to and was not just talking hot air to make the sale. My husband came home that night and said he was going to buy the me explorer and wanted me to go with him to Micheal. Thank you for all you help Micheal.

Tbynum94

Jan 31, 2014

Very helpful, easy to work with. Kept me informed from the time my truck got there to the time I picked it up. Made my overall experience easy and quick

aprilwaggoner

Jan 30, 2014

This is the 4th SUV I have bought from Sanders Ford, and enjoy doing business with them. Phillip was easy to work with and helpful.

hdewjr

Jan 30, 2014

Greg Dawson made looking at and then buying a new car a very nice experience. I would recommend him to others that might be interested in getting another vehicle.

ChaceBowman

Jan 26, 2014

Peter was very helpful in finding the vehicle that suited my needs and price. After telling him what I was looking for he found the truck that I would soon buy. He still helps me out with questions that I have; everything from regular maintenance to additions for my truck that will help me in the long as well as raise the overall resale when I do decide to upgrade to a newer truck. I'm constantly looking for customers to send his way so that others can make use of his extensive know-how and amazing customer service.

danielleolmsted

Jan 24, 2014

My car broke down and Sanders Ford helped me get my car towed to them. They fixed it very quickly- it was ready the next day! They really did a great job and were very friendly!

thjack

Jan 23, 2014

Great TEAM concept in this organization! I trust their integrity and character. They have not let me down yet and I don't expect them to do so!

wolfman28539

Jan 22, 2014

I thought the folks at this dealership were very kind and friendly and they worked very hard to put me in vehicle that I could afford

Surfingmedic66

Jan 21, 2014

Ralph once again has exceeded my expectations. I will continue to shop with Ralph and Sanders Ford. This is the 5th vehicle I have purchased from them.

jahnoel589

Jan 18, 2014

We absolutely love working with Ralph! He is such a great guy and always gets us a great deal for great cars. We have just purchased a second car from Ralph and love it!

Corey D. Thomas

Jan 17, 2014

The salesperson at this dealership went above and beyond to ensure the vehicle I was searching for fit my budget and situation. I would recommend this dealer and salesperson to others.

kertane02

Jan 17, 2014

Mr. Coloton made the process very hassle free. I told him what I was looking for in the purchase of my new vehicle and he got me exactly what I needed. He offered excellent service and I would recommend Mr.Coloton and Sanders Ford to my friends.

mike953

Jan 17, 2014

Ralph put me in the car overnight and when I brought it back he had a deal worked up so I bought the vehicle and I was very happy with his customer service that is why it was my second vehicle I bought from him

Seth33

Jan 17, 2014

I would like to say Thank You to all the members of Sanders Ford. I had the pleasure of purchasing a used 2011 Ford Fiesta. I worked with Jessy Williams an Internet Coordinator who was not just helpful but was able to answer many of the questions I had and not beat around the bush or shy away from the hard questions. When I arrived at the dealership she then put me in touch with my Sales Consultant Phil Foy. Not only did he treat me with the utmost respect, but also answered every and all questions I had and helped me achieve the price that was best for me. Both her and him made my experience of buying my first car one that was easy and without headaches. They have a great team at Sanders Ford and I would recommend them to anyone looking to buy a car. They make you feel like one of the family, and make you not feel like you are getting taken advantage of which was something I was skeptical of due to it being my first time buying a car. But once we started the process that thought left my mind. Once again Thank you Jessy, Phil, and Sanders Ford. Keep doing what you are doing!

HoneyBee14

Jan 16, 2014

The service and environment at Sanders Ford in Jacksonville, NC was welcoming and comfortable. After walking in, I immediately had a sales rep by my side helping me choose my vehicle. I explained what I was looking for, test drove a few vehicles, and made my selection. Jason was extremely informative, and very friendly.

mel_parker

Jan 15, 2014

I bought a used car from sanders ford of Jacksonville, and I had an great experience. My salesperson was Michael Coloton, and he was amazing. I told him what I was looking for and what range in prince that I had, it weren't minutes he had me look at everything that I liked and all of them where so affordable. Any questions or concerns that I had he toke care of them, he put me in a great vehicle that I love for an amazing price. I recommend him and sander ford to everyone. Thank You Michael and Sanders Ford.

hm2scott

Jan 14, 2014

Excellent Service, never felt pressured by any of your sales staff, they treated us like family when we did business with them, very knowledgeable Bruce Wright, explained everything in detail and in a way that we could understand I would highly recommend them to any of my friends and family

ajthompson55

Jan 10, 2014

love the 2006 ford ranger. mr prater was professional and frindly. He kept in contact and made sure the truck was serviced when I picked It up.

panamaness

Jan 8, 2014

In September, I found a note in my phone that said "Sanders Ford: Ask for JB." Not sure who wrote it or when, but I did just that. Ever since, every time I go to the Service Department at Sanders Ford, I always ask for and work with JB. He is knowledgeable, realistic, personable and always gives me detailed information about my vehicle so I can make an informed decision. My car always leaves in a better condition than when I left it, and I never feel like I broke my wallet. I HIGHLY recommend that anyone who goes to Sanders Ford Service Department go talk to JB because he will make sure your vehicle has has what it NEEDS and recommends what it could use now or in the future all while having immaculate customer service skills. You'll always leave feeling highly satisfied.

BOBBYPITTMAN

Jan 4, 2014

I CHOSE TO GO BACK TO SANDERS FORD AND GIVE THESE RATINGS BECAUSE OF THE GREAT SERVICE THEY HAVE GIVEN ME ON MY LAST PURCHASE (2004 EXPEDITION). THE PURCHASE OF THAT VEHICLE WAS VERY PLEASANT AND THE SERVICE DEPARTMENT WAS SO GREAT THAT THE ONLY MECHANICS THAT HAVE EVER SERVICED MY VEHICLE WERE THOSE AT SANDERS FORD. I CAN STATE THAT THIS PURCHASE WAS EVERY BIT AS GREAT AS MY LAST PURCHASE. I ALSO PLAN TO LET SANDERS SERVICE DEPARTMENT BE THE ONLY PEOPLE WHO EVER SERVICE THIS VEHICLE.MATT RAYMOND SHOULD BE VERY PROUD OF HIS EMPLOYEE, BRUCE WRIGHT AS WELL AS HIS SERVICE DEPARTMENT.THANK YOU FOR A PLEASANT EXPERIENCE.BOBBY PITTMAN

goody150

Jan 4, 2014

Gave an excellent rating due to the customer service and willingness to work with us. Knowledge of the product was impressive. He was not a typical 'pushy' salesman .

crumpler2

Jan 1, 2014

Overall a good experience. Greg at the Swansboro lot was very patient with me while I decided between several makes of SUVs. Almost lost me when he criticized one of the other makes I was considering - but I figured out his mistake and went back again. Points deducted for the paperwork though, which took far longer than it should have. Not Greg's fault, out of his hands by then.

dgainey

Dec 31, 2013

Sanders Ford, along with the exceptional assistance of Ralph Tusing, provides the best car buying experience I have ever had. There is no high pressure or smoke and mirrors like many dealers exhibit. Ralph goes the extra mile to make sure I am comfortable with the sales process. Ralph also goes the extra mile in the fact that he shops the financing ahead of time to get me the best rate, and he also coordinates directly with my insurance agent ahead of time which makes my life easier, and gets me back on the road very quickly.This 2014 F-250 represents the 3rd vehicle I have purchased from Ralph Tusing and Sanders Ford and I cannot stress enough how professional and courteous the entire team is. I highly recommend them!

mgysgt

Dec 29, 2013

It should be noted that Mr. Bryant was the most professional, helpful and concern Service Manager I have had the pleasure of dealing with. This gentleman went over and explained the service that was completed. Very Professional!!!

Jonmiata

Dec 28, 2013

Ralph was incredibly helpful throughout the entire process, was very knowledgeable, and didn't hesitate to make me feel comfortable from looking at the car, test driving it, and purchasing a used vehicle. I have already recommended him to a friend, and will continue to do so for anyone looking for a vehicle in the eastern NC area.

Chris9889

Dec 27, 2013

This is the second vehicle I have bought this year I only wish my first had been with Ralph at Sanders Ford he made the experience painless and enjoyable. I am extremely happy with my Ford Escape.

RRiley5801

Dec 20, 2013

I was interested in an F-250 Supercrew pickup truck. I did some research on the internet. Cars.com sent me to Sanderson Ford. I was not familiar with the dealership before this. Cars.com sent me to Sanderson's web site. I found a truck there that I was interested in. I emailed my info and my request to Sanderson. Within a day I received a call from the dealership. The lady (can't remember her name) from Sanderson was very helpful. She set up an appointment so I could get a better look at the truck. At first I had a few reservations about the truck. My wife and grandson and I test drove a new truck. I did not think it would be in my price range. My salesman Phillip Foy was very helpful. We discussed the intended truck, took it for a test drive. All my concerns were taken care of by Philip and the dealership. We were able to come together to make a deal. I am now the proud owner of a 2011 F-250 Supercrew Lariat pickup. I will recommend Phillip and Sanderson Ford to my family and friends that are interested in a new or used vehicle. I have owned Ford trucks most of my life, so I am extremely pleased with this purchase.

james70

Dec 19, 2013

Robert Winslow was extremely helpful and attentive. I am satisfied with purchase and would make another purchase in the future. Great service and friendly staff.

knorton

Dec 19, 2013

We were referred in by a friend. The customer service was excellent. Michael really worked with and for me to help me get my car. He was really informative and honest about the process. I never felt pressured to buy the car. Michael made buying my first car a great (and less scary experience)! I would recommend buying a car from Michael to anyone! If I was every to buy another car I would come see him again even if I moved out of state. Also, there finance department is phenomenal .

beto1225

Dec 17, 2013

Excellent service experience. JB and Mike went well above and beyond my expectations. I could not have asked for a better experience or service department for getting my truck worked on.

yoda9906

Dec 13, 2013

This is my third new car from Sanders Ford in 10 years. The transactions have always been excellent. Warranty follow up service has been great as well. Eric Jones and your service personnel represent your dealership well.

NCGRL

Dec 12, 2013

I had the pleasure of working with Mr. Charles Arnold to purchase a 2014 Explorer Limited. My husband is deployed, I do not live in that area, and I have a very busy schedule. That said, I'd been putting off buying another vehicle because I did not want to deal with the headache of finding what I wanted and negotiating a deal. I called Mr. Arnold on a Tuesday, told him exactly what I wanted, gave him a budget, and explained that I was only available to pick it up that Saturday. Mr. Arnold was AMAZING! He found exactly what I wanted, within the given timeframe (3 days) and budget! His professionalism, and attention to detail made for an exceptional experience! All I had to do was drive there and pick up my new vehicle. As it turned out, I got more than I ever expected in my new explorer! Also, he made sure that everything was transferred over from my old vehicle to the new one. I did not have to lift a finger. I would definitely travel back to Jacksonville to purchase another Ford from Mr. Arnold.

Ryanmcracken

Dec 12, 2013

Went to Sanders Ford to have a leveling kit installed on 2013 F150. When I showed up I was met by JB who was very polite and appeared to really enjoy his job. We discussed what I wanted done, I signed some papers and I was on my way. I received a phone call a couple of hours later from JB saying that my truck was finished and ready to be picked up. When I get back to Sanders Ford, JB had all my paper work ready and was still in a great mood even though it was past closing time. JB reviewed everything they had done and even surprised me with a very clean truck. I have dealt with many service departments in my life but this was truly the best experience I had ever had. Thank you Mat Raymond, JB and the rest of the staff at Sanders Ford for making my truck look great and also making it an easy and enjoyable process. After an amazing service like this I will continue to buy vehicles from Sanders Ford.

cap123

Dec 5, 2013

Sanders Ford in Jacksonville, NC is by far one of the best dealerships with whom I've dealt. Recently, my wife and I purchased a new 2014 Ford Fusion while trading in our 2005 Ford F-150. We conducted a large amount of research on-line and visited a number of dealerships in the area. Sanders Ford earned our business through their professionalism and courtesy extended to my wife and I. Mr Ralph Tusing acted as our sales associate. He was intent on helping us conduct an exchange that was fair to both parties without hassle or nonsense associated with other dealerships we visited. This made the decision to purchase the vehicle easy and also made me a customer for life. I would highly recommend this dealership to anyone in the area and will continue to seek out their business in the future. The ratings above hopefully reflect the positive experience I've expressed here. My only concern is that there is not an "excellent" rating that I could have chosen-since that better described the experience.

rafaelarevalo

Dec 5, 2013

JB was courteous and professional, keeping me inform of all the things my car need it and cost. the entire staff was courteous and made sure i was being taken care, awsome job! keep up the excellent work and my car was done in a timely matter.

usmctcr

Dec 5, 2013

JB was really nice and professional. he helped me out a lot in getting my truck taken care of and helped me out in picking up my truck.

stecip56

Dec 2, 2013

I was driving a 2006 Ford Ranger that I purchased at Sanders Ford from Eric Jones in March 2011. I was very happy with the friendliness and up front attitude that Eric showed in giving me a fair price for the Ranger and giving me a decent figure for my trade in. Of course we as consumers always feel we should get more for our trade-ins, but all in all I was happy. The Ranger is a great vehicle it had low mileage and gave me just what I needed at the time. At the beginning of this November I received a marketing mailer from Lookout Ford in Morehead City for F 150 STX's, I was in Morehead and decided to just check it out,I wasn't really looking to buy a new truck let alone a bigger truck, the Ranger was suiting my needs. But i took the 150 for a ride, I liked it, so Lookout Ford worked out a deal for me to see how close the marketing deal was. The marketing mailer did what it was supposed to do, it got me to come into the dealership and test drive the truck. Did it come close to what was advertised in the mailer ? Of course not. So they did work out a deal for me, it was approved by the General Manager, but I've learned from past mistakes to never make a decision on the spot, go home and think about it, check out some web sites and most of all I felt if I bought a new truck I would want to give Eric Jones and Sanders Ford a call and a visit. The only reason I did this was the way I was treated when I purchased my Ranger and also the couple of times I brought the truck in for service, my experiences were always positive, the staff was very friendly and always going above and beyond what was asked of them. I called Eric asking if he had a silver F150 STX V8 and he said he would have one there right away. He wasn't kidding, he had the truck there that day. I went in and we talked, I told him what I could afford and of course what Lookout Ford had offered. Well he worked with Mr Mooney the finance manager and they got a reasonable price with which i could work with. The 2 dealerships were so close in price and trade in value. So it basically came down to, do I want to move up to a new bigger truck or stay with my little Ranger. The question about which dealership I would give my business to was a no brainer, Eric does a great job. If he says something, he always follows up on it and works hard for his customers. I would always recommend him to friends and family that are in the market for a new or pre owned car. I always know that when I bring my truck in for service I will be given top quality service by all the staff members and that's why I purchased my F150 STX from Sanders and I'm very happy so far. They did promise me some things which I'm waiting for but with the Thanksgiving holiday I understand things are a little backed up right now. Thank You Sanders Ford and in particular Eric Jones, Mr Mooney and the General Sales Manager Tom ( sorry don't remember Tom's last name).

ken

Dec 1, 2013

I bought a 2013 ford f350 i found on the internet and finally liked their price and came down from long Island and bought it. 1. the mileage was listed first at '10', then after talking to them it went to "7300" and we negotiated a price because of that and I still proceeded, when I picked it up it had "8600", NOT good. 2. asked if it was "tow ready" they said yes, yep tow ready except for no towing brake control, NOT tow ready. 3. It was raining when I picked it up so i didn't get to check the body (bed and all) for cleanliness, after I washed it there was a HUGE pile of sand under it because of how filthy it was, NOT clean. 4.the bed is a special order flat bed with a pull out ramp for loading motorcycles and atv's, I must have it refurbished due to many broken and faulty parts ( broken due to their usage and other design problems) NOT safe. 5. One of the rear dually tires kept losing air , brought it to my local trusted tire shop. Rear tire had TWO plugs in it, and one front tire was severely damaged as if it were slid across a cheese grader, NOT safe. I learned an expensive lesson.

3300949

Dec 1, 2013

Ralph Tusing was great to work with. He never pressured me but worked with me explaining pros/cons of the vehicle I was looking at. As a ford owner in the past it felt good to purchase another great ford product. Thanks to Ralph I am very pleases with my new purchase.

cj_griff

Nov 29, 2013

Jonathan and Heather were on the spot, and got me what i needed quickly and affordably. Kept me inform of status of work along the way.

edens1376

Nov 29, 2013

Excellent customer service!!! Buying my vehicle was hassle free, thanks to John Berger. I put off purchasing another vehicle due to time but John made it work with my hectic schedule and finances. A 10 rating!

SFDCHIEF

Nov 29, 2013

We have purchased many vehicles from Eric. He has always been very professional,willing to go the extra mile for the customer. No hassel deals are a welcomed sight. I can always count on Erice toprovide the BEST deal.

merc2

Nov 26, 2013

I just brought my Merc in for basic oil change and tire rotation with coupon. Service was very fast. When service was completed Jonathan Bryant (service advisor) went over everything that the technician thought needed attention. He explained the prioritys and cost of each item and what work is actually involved. Then he brought my car around to me. As always very pleased with my dealings with Sanders.

Mollie Sewell

Nov 22, 2013

I had the pleasure of trading in my vehicle for a new Jeep with Sanders Ford. They were nothing but helpful and polite the whole time. It was very short notice letting them know what I wanted and within 10 minutes I was on my way to the dealership to go for a test drive. They found me exactly what I wanted and so quick! We went on a test drive and after some awesome negotiating, we got he right price and I now own a jeep! I would strongly reccommend working with Phil Foy in Jacksonville. He was wonderful and I am so thankful for the service at Sanders Ford!!

BThomas2006

Nov 22, 2013

The staff overall was friendly and knowledgeable. the overall experience we had was not the usual car dealer 4-8 hour long experience at many car lots. Not once did we feel pressured to buy and they let us dictate the pace of the sale which was refreshing.

dontcareatall

Nov 20, 2013

When dealing with Jonathan, simple, professional and efficient would be the works that come to mind. If it is a simple oil change or comprehensive service, John has made my experience of dealing with something that is typically a headache into an enjoyable experience. His performance and outstanding work ethic displays the highest lever of customer care and results sound end results. Thanks to Jonathan I have continued to take my F-150 into Sanders instead of other local Ford dealerships.

aleal13

Nov 17, 2013

Helped me with trading in my car and the process was quick and easy. He got me the car I wanted and overall great sales person.

cmichaeli2002

Nov 17, 2013

Went to Sanders Ford due to their high recommendation from a few friends and co-workers. MIchael went to lengths to accommodate my wife and I on our trade-in as well as the vehicle we were up-sizing to. NO high pressure from any of the staff while ironing out the details and options of our purchase. Would highly recommend Michael to friends and strangers alike.

DavidMead

Nov 16, 2013

I had my spark plugs changed and fuel injectors clean at Sanders Ford and has a great experience. Jonathan "JB" Bryant helped me tremendously! He returned my call later in the afternoon and was very helpful. I would highly recommend JB to many of my friends that ever need any type of service at Sanders Ford. I will be for sure to continue to only deal with JB when i return to Sanders. Once again, great customer service and so far my vehicle is running great!

tnw469

Nov 14, 2013

JB in the service department treated me with the utmost speed and professionalism. This allowed me to continue my evening plans. Once I had returned, he had everything set and I was out the door within 30 seconds. He has great customer service skills which makes our visits pleasant. I would seek out others to mirror his qualities.

DBrazil07

Nov 13, 2013

I'd very recently gotten back from a deployment and was in the market for a car. I knew exactly what I wanted; a good deal on a used Ford Fusion. As soon as I stepped onto the lot, my salesman, Peter, approached me and my group of friends without any hesitation. This makes sense obviously as a salesman's first obligation is to move product. With that said however, after telling him what kind of product I was looking for, he immediately led me in the right direction without any distractions. I contrast this with other dealerships I'd been to where they kept trying to push other products on me that I had no interest in. This change was refreshing and I noticed this fact immediately.I went for a test drive, liked the car, and had every intention of buying it.So we get into the office, sit down and start doing business. The computers are down. The dealership gets me set up to take the car home that night and come back the next day. I do so. The dealership managed to beat my interest rate for my pre-approved loan from a local credit union. They got the car all set up, cleaned real nice, and Peter threw in a complimentary vanity plate (out of his own pocket, I'm pretty sure.), and I was on my way after only a couple hours.To put it simply, my car buying experience at Sanders Ford was great. I never once felt pressured to do anything I didn't want to do. Any questions I had were answered prompt and thoroughly and the customer service in general was outstanding. Not just from my salesman, but from the entire staff from the detailers, to the financial specialist and anyone else in between. I felt comfortable the entire time.

gjcoble

Nov 13, 2013

This is the fourth truck I have purchased from Sanders, the third that Ralph has helped with. The only thing that I was surprised about and this is NO DIG AGAINST RALPH., he is an exceptional salesman and the only one I will deal with. Is the fact that the first oil change is not free as all the others were, it was not a factor in my decision to purchase my F150 but a change that was not expected. I told Ralph about this and he told me to see him when I come in for my first oil change. I guess that Sanders wants the profit over every thing else.

J W

Nov 11, 2013

Great dealer ship I look on line first so I dont get pressured by sales people their on line sales people are what got me in to the dealership answered all my questions all I had to do was finalize the sale and certified preowned is the way to go

nablakey

Nov 10, 2013

I came to Sanders Ford looking to trade in my 1999 Ford F350 for a more fuel efficient car. When I arrived everyone was very friendly. I ended up working with Michael Coloton. He was very helpful and worked hard to get me into the car I wanted for a price I needed. He did everything in his power to make my experience enjoyable and didn't make me feel pressured to buy something I didn't really want or couldn't afford.

maryrawls

Nov 6, 2013

Eric Jones went an extra mile to help find a 2014 Expedition with 4 wheel drive. I thought that I wanted to downsize to an Explorer with 4 wheel drive but in test driving an explorer realized that the back seat was way too small. He was always positive when I was driving the Explorer knowing that I would probably go back to the Expedition.He also help when I wanted to use a preferred lender with the financing of my new car. Thanks to Eric I am in my new car!

SuzieMorris

Nov 4, 2013

First time Ford buyer ~ daddy's girl and daddy bought ALL Ford's : ) Purchasing a vehicle is a major thing ~ I was happy overall with the entire process.

seasley

Nov 2, 2013

The last time I went to a new car dealer was over twenty years ago. It was very different back then. This time it was as if I were a rich man looking to purchase an expensive vehicle instead of a used truck. I was taken aback by the service from everyone involved. I will recommend your company to any one.Thank you.

AllenPam2011

Oct 26, 2013

My husband and I have been looking at cars over the past three months. We had our choices narrowed down to 3 different brands. The Dodge Charger, Nissan Maxima or the Ford Taurus. We went with Ford because of the outstanding level of commitment that Michael Coloton gave us. We arrived late on a Saturday afternoon. Closing was at 6:00 p.m. and it was close to 7:00 p.m. before we left. He took the time to answer all our questions, showed us features on the car that we were not aware of and took the time to explain to us the difference between regular air filled tires vs. nitrogen filled tires. On Monday, Michael continued his work to get us what we wanted. We did not haggle over pricing nor have we ever done this with the purchase of a car. I work for a local company and help run a business. I understand that there is a mark up on everything. Every company must have one in order for them to keep their doors open. We told Michael what our payments needed to be and how long we wanted to pay for the car. By 6:00 p.m. on Monday we were taking our new 2014 Ford Taurus home. This is our 7th car over 24 years. This was the best experiences we have had. There was no hassle or work on our part. This car has been the talk of family and friends all week.Thank you for such as great car

303jaba

Oct 19, 2013

John was was an awesome salesman didn't try to cram anything down my throat. Listened to what I was looking for and helped me out. Will have to say this is the easiest truck I ever bought John had the paper work ready and had different options laid out before me and my wife walked in. The reason for the low rating on price is nothing any of you all did I don't believe any vehicle is worth 25,000 dollars but its needed. I would send everybody and anybody I know to see john

RustbucketPOS

Oct 17, 2013

JB has been fantastic on updating me about whats been going on with the process of fixing my car. He was very friendly and had great character. Mike was very good on dealing with my very old rusty car. I like how he did a walk around with my vehicle and pointed out some minor discrepancies. I am very pleased with the work Mike has done.

merilie

Oct 8, 2013

This morning i drop my car to change my tires but the person suppose to take care of me was off, she did not told me yesterday she's off today. i was dissapointed, I was glad Mr Bryant take care of me he even called me to let me know that my car was ready to pick up, i was very impress of him, I do hope that all employee is like Mr. Jonathan Bryant. a person like him should recognize how hard he work his customer service was amazing infact his the only person was working today, he so busy and yet he manage to assist the customer with smile. Thank You So Much Mr. Jonathan Bryant.Customer.Mr & Mrs. Catunao

grdig1

Oct 7, 2013

This Young Man did a great job for me, My 2008 F-150 needed transmission work.I have an extended warranty thru ford. He told me I did not need it I was still under warranty.Set me up with a rental vehicle. He also kept me updated on the progress of my repair.He deserves 10 Stars.Thank You JB.

Iricciox4

Oct 6, 2013

We had a great experience purchasing our new Ford Focus. Marty informed us about all it's wonderful features and time to try them out.

Rasmusond

Oct 4, 2013

This was by far the best experience I have had purchasing a new vehicle, salesman was knowledgeable and was able to have several things being done in parallel which reduced the time I spent at the dealership. Hats off to you Phil, see you in two years for my next truck.Regards,Dave

princessparsons

Sep 29, 2013

My husband and I went to Sanders Ford to find a family car, and as soon as we got out of our car Michael Coloton was there to greet us. He was very honest and straight. He worked very hard to get us the price and payment plan that we needed. He was awesome to work with and made us feel like we were dealing with an old friend. We left that day with a 2010 Ford Fusion. An awesome early birthday present with a birthday discount. That evening my car would not start and we didn't have any jumper cables, Micheal came out to our house on a Friday night to jump our car and taught me how to turn off the lights. We were so appreciative that he drove the 30 minute drive to help us out and even gave us a pair of jumper cables. I defiantly will do all of my business with him and the Ford family.

richlands2005

Sep 28, 2013

Awesome my experience was very good they meet all my needs and made sure I understood everything that was available to me thank you very much for the car

djbyrnes

Sep 26, 2013

I would absolutely recommend Sanders Ford of Swansboro, NC to anyone in the market for a new Ford vehicle. Both Mike Coloton and John Mooney were extremely knowledgeable, polite and professional, and ultimately made my experience there the best new car purchase I have ever had. Again, highly recommended, go see the guys at Sanders Swansboro, you wont be disappointed.

Mhughey87

Sep 23, 2013

Everything was outstanding from start to finish. I walked in on a referral from a friend specifically to Mr Kevin Blake and told him my exact situation and he was able to put me in an exact fix for my situation. My previous car buying experiences have taken hours to full days but with Kevin it was literally minutes. I have already referred several of my Marines to him after they saw what I'm driving and how simple it was to get from A to Z.

sandershall

Sep 23, 2013

While my wife and I were not in the market for a car, an automobile accident forced our hand, and upon our first visit to Sanders Ford in Jacksonville, N.C., we were extremely lucky and blessed to meet Mr. Ralph Tusing. Mr. Tusing, a seasoned professional who excels in effective and positive communications, accurately assessed our needs and provided us with information about the vehicles we inquired about and permitted us to test drive the vehicles all in a no pressure sales environment. Mr. Tusing was extremely understanding about our situation and timeline, and he gave us the time and space we needed to make our decision before moving forward with our sales transaction. Mr. Tusing recognizes the value of extraordinary customer service, and he exceeded our expectations throughout the entire purchase. Thank you, sir!

ERSOTOCLARK

Sep 22, 2013

I blew the head gaskets in my 2005 Ford Excursion and took into Sanders Ford. First person I spoke with was J.B. Bryant and he was awesome to work with throughout the whole entire process. He kept me informed throughout the whole entire process which was awesome. I usually prefer to work on my own vehicles but it was kind of great that J.B. was able to let me talk to the mechanic Danielle. If you have any worries being a diesel owner and wondering who you have working on your truck he is the man.

USMCGunny

Sep 20, 2013

This was my best auto purchase experience thus far. The staff members were very courteous and accomodating to me and my family while we were waiting to close the deal. Since my purchase I have received several emails from my sales rep expressing his gratitude and extending his assistance at any time during my ownership of my new vehicle. As an active duty military member I would favorably recommend Sander's Ford to my fellow military members. They are doing business the right way when so many other dealerships are out to make a quick buck and take advantage of junior military members.

SLYNCHJAX

Sep 16, 2013

I visited the Ford dealership initially to consider a used or new vehicle to replace the Ford I owned, which was on a lease. Prior to my visit, I spoke with John Berger on the phone, who answered some questions I had about ending a lease contract. He referred me to the salesperson who helped me a few years ago with my initial Ford purchase, Geoff Kersey. However, when I visited the dealership, Mr. Kersey was helping another customer, and, instead of making me wait on him to finish, he hooked me up with Kevin Blake, which I appreciated. Mr. Blake was very courteous as well as knowledgeable. He readily supplied information about the car(s) I was considering, allowing me to make an informed decision. I am grateful he didn't attempt to pressure me into buying, but instead gave every appearance of allowing me the time I needed to think about my options and also discuss it with my husband.The dealership was quite busy when we returned to finalize the paperwork, and we did experience a bit of a wait. However, when we visited the finance department, it was very smooth and painless. While we were waiting, several other staff members approached us to make sure we were being helped.All in all, this was our second positive sales experience with Sanders Ford, and we feel very satisfied with both experiences.

tdahms87

Sep 13, 2013

Sander's took the extra steps to make sure that you were treated respectfully and given a fair price. They understood what customer loyalty is and how it should be rewarded and acknowledged you as a valued customer instead of just another number. The service department was always extremely helpful to make sure you got everything done that you needed and didn't hide anything or do anything without first consulting with you. Also, they made sure to make sure that you not only got out the door but that you kept on running. They took ownership of their work and were not about to leave you stranded.

b13013

Sep 12, 2013

I have always been extremely satisfied with all aspects of the Swansboro branch of Sanders Ford. The sales and service departments are customer oriented and go above and beyond to provide the best in all around customer satisfaction.

mabelhome

Sep 10, 2013

We have been a satisfied customer of Sanders Ford since 2008 and looking forward to many more. This was the third Ford Bruce has sold us and with the help of Emmanuel this trip, we walked away very happy customers. They were very polite, considerate of our time and money. The entire Sanders team is the greatest. Thank you!!

mayesrs74

Sep 10, 2013

This has to be the greatest experience of buying a car that my husband and I have experienced in a long time. We were referred to Bruce from a friend and could not be any happier with his services and professionalism. When we arrived to the dealership the car that we inquired about was pulled to the front and ready for us to test drive. During the test drive Bruce never pressured us and simply answered our questions. During the whole process Bruce was very friendly, knowledgeable and overall a great salesman and we would highly recommend him to anyone looking to purchase a new vehicle. This car purchase was PAINLESS and smooth! We are also very pleased with the staff of Sanders Ford. Everyone at the dealership was very friendly and courteous right down to the finance guy Mykola Sywanyk! Thanks for such a great car buying experience.

ccsmith1

Sep 9, 2013

Ralph was wonderful to work with. He turned around a very bad experience with other depts and took care of my needs immediately. After numerous issues with a car repair, Ralph focused on my needs and worked with his team to make my experience special..providing me the best deal possible. I live 3 hours from this dealership and Ralph understood my need of turning around this deal quickly and efficiently in order to avoid any delays or traveling on my side. He understood the impact of my other bad experiences and truly started fresh with a new perspective. He found me the perfect car and had me out the door in less than 24 hours. I will certainly use Ralph and Sanders Ford in the future and also send business his way. THANK YOU Ralph..

shays514

Sep 6, 2013

Originally went to Dealership to get service on my used vehicle. Ended up buying a newer vehicle while there. Never had the service done on my used vehicle. Love the new vehicle and couldn't ask for a better salesmen. He was knowledgeable and very professional. He answered all my questions and continues to send me emails thanking me for my purchase and always makes sure that I completely satisfied with my purchase. This is the second vehicle I have bought from this dealership and have been very happy in both my purchases.

Shawnandev

Sep 5, 2013

I enjoyed everything about the experience. All the people I came in contact with were very friendly and respectful. There was no pressure to buy anything

lpickett

Sep 4, 2013

Kevin Blake was amazing at finding the car we were looking for. He wouldn't allow me to just settle with what they had on the lot and brought what I wanted to the dealership. He spent time showing me all the features my car has to offer. I will be contacting him again when we are ready to purchase another Ford.

seeleyra

Aug 29, 2013

I could not be happier with the results from dealing with Greg and the rest of the staff at Sanders Ford of Swansboro. They were all helpfull and listened to what we were looking for instead of pressuring us into something we did not want. Their communication skills and attention to detail were very clear and left nothing up to interpretation.I would reccomend this dealer and especially Greg Dawson to all of my friends and family without hesitation.

RoseScarlett

Aug 18, 2013

Mr. Charles Arnold is an awesome salesperson. He worked really hard to get me into the type of vehicle I wanted. He did have to overcome a lot of hurdles as my credit is not the best, but kept at it and finially got me into a great vehicle. I would and do recommend him to everyone. Mr. Arnold treats everyone with the utmost respect and does everything in his power to help the customer he is dealing with.

jandjdowdy

Aug 17, 2013

Ralph was so wonderful. He was very helpful and went out of his way to give us great customer service. He even came in on his day off to help us. The F & I manager Mykola was also very helpful, friendly and easy to talk too! I will let everyone know that Darren, Ralph and Mykola are the ones to go to if ever they need anything from Sanders Ford. This is our fifth vehicle from Sanders Ford we are lifetime customers. The whole team is awesome!! Thanks again Ralph, Darren and Mykola we really appreciate everything.

Victoriousbooker

Aug 16, 2013

Ralph was excellent, timely, and professional with his his sale. I have never visited a dealership and received the genuine care he showed when purchasing my vehicle. Thanks Ralph!

ejkelly742

Aug 10, 2013

Sanders Ford really stepped up to the plate when I wanted to purchase a new F-150. They not only gave me excellent trade in value for my Mustang, but they also gave me the best price OTD on my FX4 Flame Blue F-150 east of Charlotte North Carolina. I have already recommended Sanders ford and "Vinnie" to everyone that has seen my truck at the plant where I work. I hope to continue buying all my vehicles from Sanders Ford in the future!

BellaKateri

Aug 5, 2013

My husband and I were looking to replace our 2008 Ford F150. Corey Rivera greeted us on the lot and listened carefully to what I was looking for in my perfect truck. He was helpful going above and beyond to find my truck. The entire experience was terrific and I am driving my brand new F150 Lariat with pleasure.

ChrisF150

Aug 5, 2013

I was very satisfied with my overall purchase of my F150. Phillip Foy was straight forward and honest the whole way through the buying process.They gave my a fair price for my trade in so I felt like I was getting a good deal and at the end of the day after all said and done I was happy.They dug deep and found me "all" the rebates that I was qualified for. My salesman was patient and showed me whatever I wanted to see and didn't try to steer me in a direction I didn't want to go.No high pressure sales. I didn't feel rushed in making any decisions. I could have made a trip hours away to "Get a good deal" but I thought I would stay local and let them have a go at it and match what the "others" can promise, and they did.The entire Sanders staff, from service, finance and sales are all very professional and I would recommend Phillip Foy to anyone who is considering to get a new or used vehicle.

kikij

Aug 3, 2013

Someone referred me to Ralph Tusing. When someone refers you to someone, that means that they are the best at what they do....., and he is. Ralph was very attentive. I was treated with respect and dignity. The process was easy and it did not take a long time. If u need a vehicle, don't hesitate to go see Ralph. No matter what your situation maybe. Ralph also educated me on how to make my credit score better. So, see Ralph Tusing, buying an auto from him will make YOU SING!! Thanks Ralph, I'm enjoying my car.

ronmeyer289

Aug 2, 2013

This is the fourth vehicle I have purchased from Sanders Ford and specifically Ralph Tusing. Ralph is an awesome salesman, he really provides a level of service beyond any I have experienced before. And, he is very willing to make a deal. The perfect combination. I wish the dealership was closer but I don't mind driving the hour to get there for his service and deals.

sap815

Aug 1, 2013

Changed my mind about leaving Ford. Traded my 2008 Ford Expedition for 2014 Ford Taurus. They found a better interest rate on my loan and stayed late to close the deal. Thanks!

gunzz_072006

Jul 31, 2013

My husband and I went to Sander's Ford on July 26, 2013 not actually looking to purchase, but wanted to get some information about a couple of vehicles that we had in mind. Not only did our Sales Consultant Michael Coloton answer the questions that we had, but he also offered some information that we didn't know about the ford vehicles that we were purchasing. He was very friendly and the quality of his work was supurb! We got 2 vehicles for what what my husband and I were paying for one vehicle a month. We are very happy with our new purchase and I have always loved a ford vehicle. I would without a doubt refer someone to Sander's Ford and refer Michael Coloton their Sales Consultant. Thank you all!Cortes Family

khylton

Jul 31, 2013

I came to this dealer with the idea to surprise my husband with a new Ford F-150 FX4 and was greeted by Mr. Wright immediately. We walked the lot in search of the perfect truck with all the options I needed. We found one that did not have leater, which was a deal breaker and he quickly informed me that could be switched out for a great price! He lead me through the car buying experience with ease and experience and my surprise went off without a hitch! Thank you Mr Wright!!!

meyerfyre

Jul 29, 2013

Ralph made buying a new car a complete stress free situation. Ralph is a great, hardworking guy and I will absolutely be back to see him for when we purchase a new car for my wife.

phylton

Jul 29, 2013

This was the best experience that I have every had at a dealership. Bruce Wright is an excellent salesman. He was unbelievably helpful and patient with us during our purchase. I highly recommend Bruce and Sanders Ford.

abor

Jul 28, 2013

We just recently purchased a Ford Fusion and went through the trade process of a kia sorento. I main objective was to shed debt and get a lower price. Sanders Ford was able to help us over come the negative equity and find a way to lower our monthly payments. Great group of people and really helped us achieve our goal.

BMcdonald006

Jul 28, 2013

We just got stationed at camp lejeune and needed to get a new car. Are friends we are staying with took us to Ford where they got there car from and we meet there salesman Michael who helped them. He was a wonderful help, He got us a lower payment then we ere expecting for a new 2013 fusion. We were so happy with Michael & Sanders Ford that I ended up buying a 2013 focus for my wife on the same day. Thank you so much for everything.

mynxr

Jul 28, 2013

Charles Arnold was recommended to my husband and I by Valerie King in your service department. She told us that Charles was the most honest and above board salesperson there. I have to say that was the understatement of the century. Charles Arnold treated us like family from the moment he met us. He went above and beyond the call of duty to find the exact Ford Expedition that I wanted. It took him a number of months to find the 2011 Ford Expedition that I purchased from him but never during that period did he ever give up looking. He was extremely good about keeping me in the loop and letting me know what he had found. Every time he found one, he not only sent me pictures via email but if he thought I would like it, he also brought the vehicle to the Swansboro dealership so that I didn't have to drive from Swansboro to Jacksonville. After an awful lot of hard work and searching, Charles found EXACTLY what I was looking for. I had told him when he was looking not to worry I would wait till he found the right car and there was no way I was buying a car from anyone but him. Charles Arnold is the ONLY sales person I will purchase a car from. You have a true rare gem in Charles Arnold. He knows we appreciate him. I just hope that he knows he is appreciated by Sanders Ford. In my personal opinion, if you are smart, Charles Arnold is one sales person that you will never let go. They don't make them like Charles any more and anyone that is lucky enough to get Charles Arnold as their sales person will know they are working with the best sales person at the dealership. I only recommend people we feel are the best in their field and have already recommended Charles to a friend of mine who is looking to purchase a Ford truck. I will continue to recommend Charles to anyone that I know who is looking for a new or used vehicle.I gave the rating above simply because of Charles Arnold and Valerie King. You don't get any better than those two.. As I said before, Charles treated us like family. The first words out of his mouth were I work for YOU. He was telling the God's honest truth. He was friendly, faithful, honest, gave us an amazing price on the vehicle (with trade in and 7 years 65,000 mile warranty, we were out the door for a little over $30,000.). He gave us the best price possible even though it meant that he didn't make much on the sale. Because of Charles, we will buy our future cars from Sanders Ford (specifically from Charles). If all of the above isn't enough to show how special and unique Charles is, when we went to look at the Expedition that we purchased, I had an injured foot. The next day, Charles called simply to ask how my foot was and how I was feeling. You just don't find people that care about their customers like that anymore. He is one in a million and I count my lucky stars that Valerie recommended him to me. I don't know what I would do without either one of them looking out for me.Valerie King is another gem. We met her when we first arrived in Swansboro and our Excursion had to be towed because it stopped dead in it's tracks right before we turned onto the road our new home was on. Like Charles, she treated and continues to treat us like family. I can't even begin to tell you how much it meant to find a friendly face in the service department our first day in town when we knew no one. She is honest as the day is long and more helpful and caring than any service department person I have ever interacted with at any dealership in any state. We stayed at Jacksonville for service even though we live in Swansboro until Valerie was transferred to Swansboro. Then we started taking our Excursions to the Swansboro service center. When we learned that Valerie had been transferred back to Jacksonville, we automatically began taking our vehicles back to Jacksonville for service. It doesn't matter which Sanders Ford dealership Valerie is transferred to, we'll always take our Fords to the dealership where she is working. We have also told Valerie King how much she means to us and how much we value her. We hope that Sanders Ford has also let her know how valuable an employee she is as well.

MeganCJ

Jul 23, 2013

When first arriving at SandersFord we were immediately greeted by Bruce. He made sure all our requirements were met. After leaving he made sure we were updated with all the information we needed to finish with the car buying service.

rlmario

Jul 19, 2013

Many of the folks at Sanders Ford have been doing a whole lot for me in the last year since I moved here to Jacksonville. First, the Service Department was superb. I'm 54 years old now and have owned dozens of Fords and worked on them and raced them for years--- When I moved here a year ago I owned a 96 Mercury Marquis that needed lots of difficult electrical & vacuum work. I had them work on several different problems multiple times and between us they helped me get what I needed to get my car 100%.Last October while they were servicing my Mercury I was looking at the Expeditions. (I'd owned a used one for 8 years before.)It took me almost 9 months to finally decide (I'd never bought a new car before.). During all that time Kevin Blake kept in touch with me about deals going on, but never with too much pressure. Finally, I decided to buy one IF they could find what I wanted--- and they searched and found one in the US and brought it to me.If it weren't for the excellent attitude and friendliness of Kevin Blake and McKolya Swanik (sp?) I would not have made the purchase. They got what I wanted, walked my through the (new to me) process, helped me get 'started' in the Expedition and have checked up on me. So--- they both deserve special recognition along with the Service Department (I bought the 100,000 mi.) warranty. I've dealt with many, many car lots and dealerships over 35 years and for the first time--- I really feel very well about this decision. If it weren't for the real kindness and teamwork there--- this sale would not have happened.Randy Marion

mbarker019

Jul 18, 2013

Overall experience was great. They worked hard to get what we needed, even if it wasn't in arms reach. We got a great deal and I would recommend them to anyone.

ronhoward5454

Jul 15, 2013

Sales Consultant John Keating did an excellent job of listening to me as I went on and on about what I wanted and didn't want. He found exactly the vehicle I was looking for in just a few hours. Easy to work and talk with, Mr. Keating created an easy environment for us to consider what was, for us, a "big deal."

sneakydot

Jul 14, 2013

Overall experience was good. The sales associate was very kind. He kept contact with us updating us on the loan progress. Next morning got a call and was told we were approved and to come pick the C-Max Hybrid up at lunch time. Since test driving it. The car ride so smooth. You really can't tell the car is on. I recommend asking any FORD dealer to test drive the C-Max Hybrid car. So far I have driven 65miles and it says I have used only 0.3 Gal. of gas. Thank you Ralph Tusing he is a great sales associate. The over time it took was only 3hours to walk away with the car that's including the time to decided on the car and loan processing and paperwork. Overall A+++ experience.

MStokes17

Jul 12, 2013

Coastal Enterprises of Jacksonville has been doing business with Sanders Ford and the Raymonds for many years. We apperciate the quality of the Ford products and most importantly the after care and service that is provided by their staff. Mr. Havens was a gem to work with, he did everything that he said he was going to do and was very efficient during our buying process. We will continue and look forward to doing business with Sanders Ford. Respectfully Submitted,Michael StokesDirector of Service

gbing87

Jul 10, 2013

This is my second car fron sanders ford and second with zach wagner. Awesome salesman, so nice to have the opportunity to find a salesman like Zach, he stands out way above the rest in jacksonville NC. I recommend Sanders Ford to anyone.

Ganceres21

Jul 9, 2013

I was very pleased with the customer service at Sanders Ford in Jacksonville. This was my first time entering the building and it was very clean and everyone was very helpful. I worked with Michael Coloton and he is a very down to earth and friendly sales consultant. He helped me narrow down my options before my dad came to visit to check out the vehicles that were in my price range. I thought he was very personable and that is very helpful when working with the public. There is nothing negative I can say about Mr. Coloton; he has been in contact with me within the past few days making the transition in purchasing a newer vehicle extremely easy. We will be working with the faculty at Sanders Ford in the future thanks to all of their hard work and dedication into pleasing their customers.

ritacotton

Jul 3, 2013

Mr. Arnold made my vehicle purchase very special. This was my first time buying my own vehicle and i couldn't have had a better experience than I did at Sander Ford of Jacksonville. Mr. Arnold worked with my Dad years ago and I knew that I could trust him to look after me. He was very polite and friendly and truly made this special event in my life pleasurable. Sanders Ford should feel very proud to have Mr. Charles Arnold as an employee.

Bellman1122

Jul 1, 2013

Being in the Military, I was very nervous to purchase a car so close to Camp Lejeune- there are so many horror stories! I looked online and talked to Jessy at Sanders Ford. she made me feel comfortable and invited me in to see the line of trucks. When I arrived, I met Vincent and he is probably the most upfront genuine salesman I have ever met. Knowledgeable, professional and relaxed; I drove out of the dealership that day with a new truck and peace of mind that Sanders will take care of me after the sale. I referred Vincent and Sanders Ford to a close friend and he too just bought a truck and had the same experience. Sanders Ford has broken the mold for shady car dealerships in the Jacksonville area.

William1963

Jul 1, 2013

Eric Jones answered all of our questions with ease and knowledge of the car itself. He spoke to both of us about the car, not just directing his answers to one person. Made our experience pleasant and relaxed.

GeoLeo

Jun 30, 2013

I saw a truck on your website and came in to look at it. Michael told us the truck was in Swansboro and he would be more than happy to go pick it up and bring it to Jacksonville. He is an asset to your office.

agz8179

Jun 28, 2013

Ok, so I am editing my review of Sanders Ford Service Department. Although I had a bad experience on Friday when I took my car into get the AC serviced, I feel my concerns were more than met and I left satisfied. Let me say that it was not the employees that made my experience bad, I think it was mostly a miscommunication. JD in particular was very professional, helpful and willing to address my concerns. Brad the service manager called me as soon as he discovered my unhappiness and explained everything to me and offered to give me a discount on the service charges. I thank both of them for their help and professionalism. I recommend JD gets a raise and promotion. The service done on my 2010 Ford Fusion was excellent. The AC was fixed without an issue and now in colder than when I first bought the car. I think the measure of a company is how they deal with customers when the customer is not happy. Sanders Ford Service Department addressed my concerns and more than made up for the issues I had with them. Thank you Sanders Ford!!!!!!!

Joemperez

Jun 26, 2013

I recently purchased a 2013 F-150 from Sanders Ford of Jacksonville. From the very moment I arrived to the dealership, friendly staff greeted me with a smile. Immediately, Mr. Jorge Berger informed me about all the exciting rebates Sanders Ford was offering. Mr. Berger proved a stress free environment by allowing me to ask questions and roam the lot freely. The knowledge and professionalism Mr. Berger demonstrated was impressive. Test-driving the F-150 was an enjoyable experience as well. Throughout the drive, Mr. Berger informed me of the capabilities and extras the truck had to offer. He went beyond my expectations when he explained the materials used to make the truck and the quality of care that goes into each Ford vehicle. The process of my purchase was flawless from the begining. Every detail was carefully explained and easy to understand. Mr. Berger and Mr. Swanyks answered all my questions immediately and proved me with reference material in case I had more questions in the future. Their attention to detail and care for service is unmatched. I highly recommended making your next purchase with Sanders Ford where customer satisfaction is their priority.

ferg241729

Jun 24, 2013

I send this rating to help Ford do better. I was very satisfied with the effort of Mr Sandersford, however, the company itself, did its best to NOT sell this vehicle. I was told by management that FORD rarely gives discounts...military, disabled, or anything. Now, I realize that FORD is a cut above, (sarcasm) but the rest of the dealerships I have delt with in my short 47 years has found a way to assist the struggling parents of America. I wanted to support an American made company, eventhough, I found foreign vehicles with better gas mileage. And they were priced atleast $3k less than the model I purchaced. I then had a $750 dollar coupon mailed to me from FORD and was told that due to financing through Ford, I cannot use the coupon. Now, I also told that an incentive was taking away from me already due to this Ford financing. So I had two rarely giving incentives taking away. The waiting process for the salesperson and customer to get to sit with the finance guy needs to be emproved. You want to purchase a vehicle and you wind up eating lunch and dinner at the dealership is unsat. Two days of this.Also, the saleman and myself agreed to a lower monthly payment via handshake and what he had written on an estimate. Yet, the next day, instead of $387, I am told $421 per month. I was told that the finance guy, ran the #'s but did not use an interest rate in the calculations. I was not satified, but I wanted to support America and accepted the higher monthly payments. This makes me think that Sanders Ford will do anything to get a sale. Not sure if i will recommend others to your establishment. I don't want them to feel Taken. You want to feel satisfied and comfortable when making a purchase like this. I do hope this is read and not just a fake picture of concern for your customers.

USMCRose90

Jun 23, 2013

I have been looking for my first car for sometime now, and everywhere I went I could not get help. My roommate brought me to Sanders Ford, where I meet Michael. He worked with me for two days and was able to get me into a Nissan. Michael was very professional and polite. Michael did everything he said he would do and more. I want to say thank you and will tell all my co workers and friends about him and Sanders ford.

badgerboy21

Jun 19, 2013

A fellow marine broght me to sanders ford and I meet Michael. He was cool to deal with and helped me get my first car. The payment is low and my car is awesome . Thanks Mike , you were a great help in getting me what I wanted.

Jpfauth

Jun 19, 2013

Was hassle free and worked hard to get me the best rate on my loan and to have everything set up and good to go.

epstikan

Jun 14, 2013

Jason was very friendly and knowledgeable. He helped me to find the right vehicle for my needs. He also made sure everything was ready on time and was very attentive to myself and my wife on every visit. Thank You, Kent Smith

jlsmith26

Jun 13, 2013

I came in looking for a new car and to trade in my 2007 PT Cruiser. They were out of my price range but Emmanuel brought a low mileage pre-owned car to my place of work for me to test drive over the weekend. He listened to my wants and needs and was very supportive. I knew I didn't have great credit and I feel they got me the best deal possible. I am very pleased with my 2009 Suzuki SX4, gray hatchback!!

BENTON48

Jun 10, 2013

Very pleased with Sanders Ford Geoff Kersey gave a very good presentation over the phone and even better in person. Very pleased with our purchase of Ford XLT 150 4X4.

jbrochue

Jun 9, 2013

The assistance I received from John Berger was excellent. He was professional, honest, sincere and answered all my questions on my visits to compare and purchase my vehicle. I was amazed with the simple and hassle free process working with John Berger. He will be highly recommended to others.

fmetallo

Jun 8, 2013

We have looked for a vehicle for a long time. The price and no false 'talk' from the salesperson helped us cement the deal! Thanks

Ievers1052

Jun 8, 2013

It was the easiers transaction I have ever experience, while buying a vehicle. I thank Kevin Blake for the price quality and time with me. He was respectful an didn't try to take avantage of a women trying to buy a vehicle. I will refer my friends an family to him. Sanders Ford is great. My son 2nd Lt Evers was relieved to know his mama was not taken for a ride.

marcellosalvo

Jun 6, 2013

I have not much time for the type of work that I do to spend on fightng for better prices orconditions.Ralph Tusing goted for me what I wanted and the price that was very close to my terms,and he worked very hard for that.I have to say that in my buyer experiennce,(this is my brand new truck number 6 with Ford) this one is the best ever.Marcello Salvo

countrygirl36

May 30, 2013

Michael was great in helping me get my 2013 edge. He let me take it over night without signing paperwork. I ended up buying it the next day and love it. Thank you Michael and sanders ford.

jonarraje

May 30, 2013

overall experience was very good. Kevin made it easy for me to make my decision, went through many lengths to get the option and style i wanted

rob061799

May 30, 2013

I have been to dealers in Calif., Illinois, La. and Texas and I will say that I have been more satisfied with service and sales of Sanders Ford in Jacksonville,N.C by far the best I have had. I have bought several new Trucks and used vehicle from this dealer. I am greatly impressed by everyone at the dealership. Anytime I walk into Sander's, I am warmly greeted by everyone from the owner on down. John Berger is my salesman and they don't come much better. I would recommend this dealership over any I have ever been to .

kanaclark

May 28, 2013

BEST CAR BUYING EXPERIENCE EVER. Mike was straight forward and awesome, no back and forth with faceless managers, the manager actually came out and shook both our hands. Gave us very close to blue book value for our trade-in as well and that never seems to happen!! Overall A+ would recommend to anyone who asks :)

tluv23

May 24, 2013

Me and my husband have been trying to get out of are 2006 f 350 and had no luck. We went to ford and meet michael. He worked with us for a week and told me and my family that he would get out of our vechile and into a truck. He was great to work with,very professional, and made our buying process very easy. All said and done , we got a 2010 f 150 and all I can say is, thank you michael and sanders ford. I will be telling and bringing all my friends to michael.

wallaceallen

May 24, 2013

As always when I go to the Swansboro Ford dealer, I'm greeted by name and with a handshake. I absolutely love this dealership and went on 5/21/2013 to have my 2011 Mustang Gt serviced; oil change. While I was waiting, Marty told me there was a 2010 Ranger on the lot. I asked him to let me know previously when one came in. Well, I left that day with said Ranger. Marty was kind enough to drive it to my home because my wife was still at work. I will not go to another Ford dealership as long as I reside in NC.

sherrymobley

May 22, 2013

Charles Arnold worked hard to get the right car that we were looking for. He went way above the call of duty of a salesman to locate the car we wanted at another dealership. We recommend Charles when it comes to purchasing a new car. Thanks for all your hard work. We have been buying cars from Sanders Ford since 1998 and we will continue to do so. Thanks Shelton and Sherry Mobley

siobhan1995

May 22, 2013

Michael was courteous and worked to get us the best price on the Explorer that we wanted. All of the employees were friendly and pleasant and we will return in the future.

thepete84

May 19, 2013

We had done a good amount of research online and knew what car we wanted to look at. Vinne did a great job showing us the features and displayed an excellent knowlege of the entire vehicle. He never pushed anything on us and gave us plenty of time to ask questions and come to our own conclusions and decisions before pricing and during all the paperwork.

jassteele

May 18, 2013

Why I give Sanders Ford of Jacksonville a rating of GREAT is because of their great freindly and fast customer service. Phillip Foy made buying my new fusion so easy and walked me through all of its new features. The people at SAnders Ford were all very helpful and friendly and made my car buying experience very easy!

cseidel

May 16, 2013

Kevin was very helpful, pleasant, and accommodating to our needs. He was able to show us multiple vehicles in the style we were looking for. He went over every detail with precision, maintained with us the entire time during our purchase. We definitely recommend friends and family to see Kevin!

srodrigues

May 16, 2013

I recently purchased a 2012 Chevy Sonic from a local dealership , and it turned out to be a horrible deal for me. Being my first NEW vehicle purchase, I had no understanding of the process, fees etc. After many attempts to dig myself out of the hole I had created, I was ready to give up. I inquired to a posting online by Sanders Ford and was contacted the very next day. My dealer was Mike Coloton. Business with Mr.Coloton was honest and to the point, all of my needs were met and then some. He worked tirelessly to get me the deal that I needed, and I truely felt that he was on my side. I would very strongly recommend Sanders Ford, especially Mike Coloton. In the future, I do not plan on ever using another dealership or dealer.

marine17

May 15, 2013

I visited another dealership and they told me they could not help me due to my negative equity. I found the car I love at Sanders Ford exactly what I wanted.

Ted72

May 15, 2013

Dear Sir:I went to Sanders Ford to look at and possibly purchase a new F-250 Power Stroke Diesel truck. I talked with Matt Ramen and Ralph Tusing they offered me what I felt was a very fair trade in on my 2000 F-250 Power stroke Diesel and a good price on the 2013 F-250 Power Stroke Diesel. Ralph has gone out of his way to provide assistance with any questions I had, and if I had any problems and or maintenance work that needed to be done to contact him first and he would see that it would get done properly.Sincerely,Ted DoriskiA Happy Ford Customer

Amandabublitz898

May 14, 2013

My experience at this dealership has always been fantastic! We got a great vehicle at a great price, with great customer service. I was very pleased with my overall experience and would highly recommend it to others!!

bdoriski

May 13, 2013

Positive experience!! Ralph was very helpful and more than willing to take the extra time to assist us with our recent purchase. I would recommend Sanders Ford to anyone who is looking to purchase a vehicle.

JamieandJulieandIsaiahandJonah

May 12, 2013

The service department is near criminal in their actions. I've taken my truck to this dealership multiple times over the past several years for repair and have been a loyal Ford customer for over 14 years. It was only recently after once again being quoted nearly a $1000 bill for repairs did I start to research costs and reasonable expectations on my own. What I found was shocking. Some examples from my experience: Sanders charges %15 above MSRP for parts which represents a 30% mark-up over wholesale - and this is for a 14 year loyal customer. You can order parts on the internet directly from Ford for considerably less. I had to replace a radiator that was just barely over warranty. After speaking directly with Ford, I received a discount for repairs but after Sanders's mark-ups, the repair still cost me nearly $800. I recently found that a TSP has been released for the radiator; the repair should have cost me no more than $100. My manual locking hubs have frozen to which Sanders wanted several hundred dollars to replace and they left tool marks (damage) on my wheels from trying to force the hubs open. Through multiple sourced, I've since learned that all that is needed was to disassemble and clean the hubs for less than $75. Now most recently, Sanders found a valve on my fuel water separator system that broke off and wanted more than $280 for repairs. After research, I learned that there is a repair kit that doesn't require the full replacement - the repair kit costs $36 from Ford and most dealerships will provide the parts and labor for $140. Also, I had a high pitched noise coming from my drive belt that Sanders's wanted $650 to repair. After researching, I found the drive belt tensioner cost $174 and the belt costs $64 at MSRP directly from Ford. These actions reek of Sanders taking advantage of the largely young Marine customers that have limited experience and even less time to take their vehicles elsewhere. I cant see how in good conscience Sanders can take such gross advantage of its customers. I certainly in good conscience will never go back.

louie86

May 11, 2013

This is the 3rd or 4th new car I have purchased from Sanders Ford. We also get our cars serviced at Sanders. Great customer service, attention to detail and willingness to go above and beyond.

ncmusicman3

May 11, 2013

Marty has to be the best car salesman I ever deal with. He is a super nice and great Guy . I would highly recommend him to any one.

Jbrown90

May 10, 2013

I would recommend to any one looking for a vehicle. The workers are friendly and helpful. I would also like to say that randy needs and has earned a raise in pay.

Kuldare

May 7, 2013

Ralph was very easy to work with, He was helpful threw the entire process. was able to order the truck we wanted he was very helpful in showing us everything we ask, i would refer him to anyone who needed to buy a new or used vehicle

rpur62

May 7, 2013

Mr. Foy was an excellent saleperson and I would highly recommend him to my friends and family when they are in the market for a new car.

Justice0481

May 6, 2013

Zach was told from the beginning that I knew what we wanted and tha I was only buying if the price was right. I also told him that I had went to three different dealerships and didn't get what I wanted (price wise). He immediately told me to head in and he'd work it. He continued to we were happy and did everything to get my wife the vehicle she wanted! I strongly recommend him and sanders ford of Jacksonville.

eleanor313

May 4, 2013

Marty went out of his way to make sure I got exactly the kind of car I wanted. I bought a Ford Fiesta - a really bright red one. But that is what I wanted. As fate would have it, there was not a bright red one in either the store in Swansboro or Jacksonville. So what did Marty do? He found me one at some other dealership and brought it to Swansboro. I love it! He was very patient and helpful in answering all the questions I had about the special things on this Fiesta. For example, he set the phone system up for me. I even had to go back the next day with some other how-to questions and he was as patient and knowledgeable as he had been the day before. I have driven a Ford before (many years before) but since then, I have had other kinds of cars. I KNOW I made the right decision this time. I give part of the credit for my choice to Marty.

butterflz

Apr 26, 2013

My experience with Sanders Ford was above what I expected. They asked what I was looking for and brought the truck to me. They made sure I know everything about the truck before I left. They called me the next day to see how everything was going and to make sure I did not have any more questons.

Lala0227

Apr 24, 2013

Micheal was awesome and went above and beyond for us. The staff was friendly, I would recommend my friends and family to sanders ford. Thank you for all you help I love my car

Starkiller1701

Apr 22, 2013

My over all experience with Sander's Ford was so pleasant and so easy I would recommend this dealership for my partner to work in. Everything was easy from start to finish, the customer service was impeccable, the dealership layout was highly professional and the staff were polite and courteous. My only regret was to eat up Mr. Wagner's time past the dealer's closing time, which he assured me was no problem at all. I most heartily wish that this kind of professionalism was present in other dealership and I would definetely recommend Sander's Ford to my family and or friends. From sales, to financing the entire experience I really felt the Aloha. Thank you for this awesome and painless experience.

michaeldarmentrout

Apr 8, 2013

My wife and I had a wonderful experience at Sanders Ford. We know we can trust the people who work there and depend on their work. They worked extremely hard for us and made the experience as easy as possible.

jscepurek

Apr 6, 2013

This was the second time I have worked with Ralph Tusing in just over 2 years. My trust in him and the Sanders Ford dealership and the courtesy, professionalism, patience, and fairness I experienced then; when I purchased my New F-150, pleased me so much that it was with complete confidence I took my neice there so she could buy a used Ford Focus. Once again Ralph was the consumate professional as he helped her with financing, insurance, warranty, and maintenace options. She is now the proud owner of a like-new low mileage vehicle that should last her a long time. Thanks Ralph!

nlfischbach

Apr 6, 2013

Tiffany is always so helpful when I drop my car off for service at Sanders Ford. She always has a smile on her face and she is super friendly. Her customer service skills are AWESOME. When I schedule an appt for service I always ask for her becasue I know she will get the job done in a timely manner. Thank you Tiffany for being so nice to me.

swede0302

Apr 3, 2013

I was dreading the process of purchasing a car. John Berger not only got me through the purchase, but made this a positive experience - I actually enjoyed. John Berger took his time to explain all aspects of the vehicle and its purchase. At no time did I feel any pressure being applied to get me to make a purchase, something I have almost always experienced at other dealerships in the past. I would recommend working with John Berger to anyone in the market for a vehicle.

weigand

Apr 3, 2013

I dealt with Jessy at Sanders Ford initially because the location is close and the web site was professional and informative, as Jessy also proved herself. I particularly liked the internet price which was about the same as a 2011 comparable model at Carmax. After a doctor appointment in Wilmington, My wife and I went to Capital Ford to compare. We were there for about 45 minutes walking around and none of the plethora of sales personnel bothered to speak with us. So I called Jessy again and made an appointment to come to Sanders immediately instead of the next day as we had planned.We arrived and were immediately greeted by Phil. He and Zach worked us in, styed late, and were very professional in every aspect of our being able to drive home in the Edge we selected on the internet; and most importantly, my wife was happy. Also Mr Swannek was expert with the paperwork.

Topflight45

Mar 31, 2013

I needed to get out from under my current payment and with the help of the team at ford they made it happen. Mr. Coloton went above and beyond what was expected. Thank you Ford family.

cassel

Mar 30, 2013

Ralph and the entire staff were extremely friendly and knowledgable. At no time did I feel pressured during the buying process. Ralph took the time to answer all my questions and ensure I was completely satisfied with my purchase. Throughout the entire process I felt the staff was there to help me, not just sell me car. I would highly recommend them to anyone.

madisonpettit

Mar 30, 2013

Mr. Coloton was very helpful in finding us a car within our price range and specified needs. Since we were looking for a smaller vehicle that was still fairly new, he helped us keep a realistic price point and went above and beyond to help things go quickly and effortlessly for my husband and I.

latoyaellis

Mar 29, 2013

Salesman was great and was very helpful. Answered all questions. Did not pressure us into buying. Lots of energy and well spoken. His great work and dedication lead to us purchasing a second New Vehicle through him.

pmcsparrin

Mar 28, 2013

Michael was very helpful during the entire sales process. We found that he was very knowledgeable on the product in which we were interested and worked diligently to get us the best deal possible on the sale.In addition to Michael, the entire staff that we worked with were very friendly, helpful, and were focused on what we needed and not trying to saddle us with something we did not want.Great experience overall!!

princessliz8

Mar 28, 2013

Our experience was great! Michael was amazing to work with! He went above and beyond to get us what we were looking for. He was extremely professional and made our car buying process seamless. I would highly recommend going to Sanders Ford and asking for Michael for your next automobile purchase.

tmac1yao

Mar 28, 2013

Bruce was extremely helpful. I gave him the specs of the truck I was looking for and he set me up with an f-150 that had everything I wanted and more, but for less than I was expecting to pay. Always refreshing to deal with honest, intelligent dealerships. I've had my truck for 2 days and I have already recommended this dealership to 5 people who said they were looking for vehicles. The process was painless and smooth. I am extremely grateful.

Tuckinkrom

Mar 24, 2013

Amazing people and great service! We love our 2013 mustang!!! Sales consultant Ralph made it easy and understandable will deffinately come back in the future and will recommend to anyone!

jpinusmc

Mar 23, 2013

My friend traded in their VW to Sanders Ford so I contacted them to purchase it. Living in Virginia, I wasnt sure how the deal would work over the phone but the salesman that answered (Vinnie Havens) helped me from the beginning. We were able to negotiate a price over the phone and they agreed to hold the car for my wife to come pick up. The best part was the handling of the paperwork and vehicle when my wife arrived. The car was clean, fueled up, and ready to go - as Vinnie promised it would be. The paperwork was ready and my wife was in and out in very short time. Overall, I was very pleased with the experience, especially since most of the work happened over the phone.

Kvgarcia

Mar 23, 2013

The Dealership was friendly and helpful. They gave me options before buying. Zach was very helpful in the process. I was very "iffy" at first but through the help of Zach and todd I bought my lincoln. Im very satisfied with it and if ever looking for a new car would definitely go to sanders.

nan2paint

Mar 23, 2013

Geoff made purchasing our used vehicle very simply. We are a returning customer and have been for over 10 years now.Thanks to the Ford team at Sanders Ford in Jacksonville N.C.

NetBerens

Mar 22, 2013

We had a wonderful experience with Sanders Ford. The customer service was fabulous and the employees at Sanders very helpful and considerate as they made sure all our needs were met.

lcgmail63

Mar 19, 2013

This is the 4th vehicle we have purchased at Sanders Ford over the past 13 yrs. I cannot say enough good things about Sanders Ford. Our latest purchase was a few days ago and our wonderful salesman was Ralph Tusing. I immediately felt like I was in good hands after talking with Ralph for only a few minutes. He was kind, not pushy, and I felt he genuinely wanted to find the vehicle we wanted at a fair price. He was very encouraging and spent the time I needed with him to make my decision with no pressure. I was very fortunate to find the exact model I was looking for, including the options we wanted/needed (or thought we needed!) except for a DVD system. He said that was no problem. They could install one for us. The vehicle was even in the color I wanted! He arranged financing at a fair interest rate and everything went smoothly with all of the paper work! (Joe Anderson,finance manager) is a whiz at what he does and it was fun working with him. I always dread the experience of buying a car, but Sanders Ford, Ralph, and Joe made it very easy and comfortable! With deepest appreciation, Linda Cappar

rondalea2

Mar 19, 2013

I would like to say a great big thank you to my sales consultant Michael Coloton, for making me feel confident in purchasing my Nissan Altima. I was looking to trade in the car I'd had for the last 7 years and that was starting to have some major issues. Having paid off my car I didn't want to have a car payment that would stress me out each month. Michael was very patient and worked with me to make the right choice of car and car payment that I'd be comfortable with. From the test drives to signing all the paperwork, everyone I dealt with was very kind and courteous. I truly felt that Michael and Sanders Ford wanted me to leave the dealership completley satisfied with my purchase. I now happily recommend both to anyone needing to purchase a vehicle.

JamesChannell

Mar 18, 2013

Went to Ralph for a new car, got me a 2013 ford fusion, got my sister a new focus, and even helped the ex-wife get a new escape! Great job Ralph. If you want a really great deal, tell him chris Channell sent you.!

LockStock33

Mar 18, 2013

I've bought a lot of cars in my time from many different dealers; I've never been to one where everyone was so excited and passionate obout helping. Best car buying experience I've had. Thank you!

juliaclifton1

Mar 17, 2013

My experience was great. The staff was.super friendly. I would recommend Sanders Ford to friends and.family. Thanks for all your help. It was great!

Katied6

Mar 14, 2013

Mr. Havens was patient, listened closely to my questions and concerns and was very courteous during the entire transaction. He was encouraging, not over enthusiastic or pushy. He ensured my satisfaction was number one and was willing to take the time to address any issue either I or my wife may have had. Mr. Havens is a great asset to your team and I would recommend him to anyone I would refer to your dealership. Thank you Mr. Havens...Respectfully submitted, Frank and Debora Finkenbinder...

basenjimomma

Mar 12, 2013

This was the most pleasant car purchase we have ever been a part of. The usual games were not played between the buyer, salesman and sales manager. Zachary Wagner was very professional and honest with us. We will be back to buy again from Zach.

melony72

Mar 10, 2013

My wife had previously bought a car from Sanders Ford in Swansboro and liked all the associates there. In looking for a truck at the right price, we shopped a couple of other dealerships before going here. This was our last stop and Bruce was very professional and friendly. He never shut us down on price when we asked for a lower one. He simply took our price to the manager and came back with an accepted offer. Through the entire process, he was honest when answering all of our questions. When completing the transaction, we finished with Mykola and he too was very professional and friendly. At no time, did either associate pressure us into making a decision. We felt very good about the vehicle we were buying and about the dealership. There was no hesitation as to whether we were making the right decision. My wife has said that when she needs to trade up her current vehicle, she will definately go to this dealership and most definately will ask for Bruce.

branwbrwn

Mar 6, 2013

My overall experience was great. I didn't originally go to the dealership expecting to buy a vehicle. I was recommended to Ralph through a family friend. He helped me in every way he could and I eventually found a truck I liked. He went out of his way to find me the best possible deal I could get. I would highly recommend Ralph if you are looking for a new vehicle.

wesnriss

Mar 5, 2013

I usually cringe when buying a car and feel a little upset leaving knowing I just made this huge purchase. I did not have that experience when I went to Sanders Ford. Geoff was so helpful in every way, there was no pressure at any point. We left the lot with exactly what we were looking for with a price we were happy with. He went above and beyond for us all the way around. We moved to CA after buying but I would travel back to NC to purchase another vehicle. Great place would recommend to anyone!!!!!

coop11011

Mar 4, 2013

Bruce Wright was an outstanding Salesman, very respectful and gave us time to talk about the deal when needed. I would definatley buy another vehicle from Sanders Ford, but only if I could have Bruce Wright as the sales person. I would have to say this was the best experience I have ever had when buy a new car. Thanks again Bruce.

MonaPadrick

Mar 2, 2013

The dealership went above and beyond in order to find a C-MAX Hybrid for me, finally ending up having to order one. It came in this week and they did everything possible so that I would be familiar with the car. I was concerned about some information I had seen on the Internet concerning the mileage rating. They gave me the opportunity to test drive the car so that I could determine the mileage for myself. As a result, I was very comfortable purchasing the car.Everyone at the dealership is so friendly and committed to taking care of their customers!

seanrossusmc

Mar 2, 2013

I went to see Ralph to try to get into a truck. To be Honest my expectations were low and I had it set in my mind that I was going to be unable to get a vehicle. Ralph Quickly found just the right truck and began to work on getting me a loan. After fighting back and forth with the bank Ralph got me into the loan I needed for the truck I wanted. Not only that but he made sure I ended up with gap insurance by paying out of pocket for it. This is a great dealer ship. The prices are reasonable and the employees are great. My experience with Ralph Was like no other dealer. He actually worked for me. Thank You for my truck. Highly Recomended

idohair66

Feb 28, 2013

We have always dealt with Sanders' Ford for any car buying experiences. Bruce was our salesman during our most recent car purchase. He is very friendly and knowledgeable about all Ford products. He showed us around the lot and demonstrated several different models before we settled on the FLEX. He worked with the management team with getting our price down. Very professional and courteous!

lwalker0617

Feb 28, 2013

John gave us the best experience possible. The price they were able to give us was right where we wanted to budget and he was able to get us all the rebates that benefitted us which helped! He was very good with always following up and giving us the most accurate information.

gregshreckengost

Feb 27, 2013

I liked how we were treated. Everyone was kind and helpful. Vinnie even came back after he had left for the day to ensure we had a great experience with Sander's Ford.

LeannyB

Feb 23, 2013

My husband and I had a wonderful experience at Sanders Ford in Jacksonville North Carolina. Our sales consultant was Randy Prater and he was amazing. He is one of the most respectful and professional sales consultant we have ever encountered while trying to find a reliable and inexpensive vehicle. He always answered all our questions and he always did his best in getting us a great deal. My husband and I have bought so many cars in the past few years and so far this is one of the best experiences we have had. Randy always thought about what we wanted and what we were looking for and also the price range we wanted to stay on. He never forced us to go higher or ever made us feel uncomfortable. We will recommend Randy to our friends and family whenever they decide to buy, sell or even trade in a vehicle. Another person we would like to thank is the finance manager Mykola Sywanyk. He played a huge role in us deciding to finally close out on the deal and buying out brand new Ford Focus. There were so many things that my husband and I did not know about warranties and how important it is to have them. He did an amazing job. It was fast, easy and simple. He worked with us to find a great deal and always stayed at the price range my husband and I were comfortable with. Thank you all at Sanders Ford. You have an amazing team.

annofziger

Feb 22, 2013

Well our experience with Sanders Ford did not start out so well, when we first visited the Jacksonville location we had the experience of meeting John Berger. We were interested in the Ford Edge Sport as we had researched them already online and wanted to test drive one. He was very condescending and rude with us, did not even ask a price point we were interested in, assumed we could not afford the Sport, tried to talk us down to the Escape and pretty much dismissed us. We did not appreciate how we were treated at all by him and started looking at other dealerships, we decided to look at the swansboro location and happened upon DeWayne Gamble, and he is the ONLY reason we bought from Ford at all. He not only found the Sport for us, which John had told us they were not getting any any time soon but made us feel so comfortable from the time we got there until even now. He has answered every question we have had, even the silly ones. If he didn't know the answer, he found it out, didn't leave us hanging. If and when we buy again it will be through him. The Swansboro location is a gem and DeWayne Gamble is a fantastic salesman. Thank you again, DeWayne!!!

melneric

Feb 21, 2013

awesome experience!! Totally appreciate all the hard work from Mike and he his counterparts in getting us to where we wanted to be. will definitely recommend sanders ford to all of our friends!!

deellis

Feb 18, 2013

On Monday Feb. 18th 2013 we decided to take a trip to Jacksonville NC which is over 200 miles round trip. We were going to see a Lexus GS 350 that we saw online at cars.com. We were there only a few minutes looking at the car and was assigned a salesman by the name of Michael Coloton. From the start he was professional, trust worthy, honest, respectful and did everything he said he was going to do. We have bought multiple cars over the years but this was the least complicate and very well done. The reason why this dealership and the salesman deserves an excellent rating is because the service was top notch. Even the other staff members were just as professional and courteous.

jneidhardt

Feb 16, 2013

MY EXPERIENCE TO BUY A NEW TRUCK IN YOUR DEALERSHIP WAS GREAT.MY SALES PERSON ZACHARY WAGNER WORKED WITH ME TO GET THE RIGHT TRUCK FOR MY NEED,(TO PULL A 19000 LBS 5TH WHEEL)AND HE TUCK THE NEXT STEP TO INSTALL A 5TH WHEEL HITCH FOR ME TO HAVE A TURNKEY FINISHED TRUCK.FORD F350.THANK YOU ZACHARY WAGNER AND SANDERS FORD

cqbullock

Feb 8, 2013

Our vehicle purchasing experience with Sanders Ford was without a doubt the BEST we could have ever asked for. After an internet inquiry as to availability of the vehicle we were looking for and a quick on-line credit application DeWayne responded back immediately, with professionalism and courtesy, verified our vehicle and financing requirements and made arrangements to meet us at the dealership.My wife arrived first to have the trade-in appraised and to take a test drive. When I arrived DJ took a copy of my license, asked me a couple of questions and went to see the finance Manager, Joe, while we waited we got to test drive the vehicle again.Up until now this process was typical, above average, but still what I was expecting. Then the surprise, there was NO I need to talk to my Finance Manager, Ill be right back Shuffle, NO haggling over the agreed upon price, NO up selling, NO arguing over the value of the trade-in, NO shopping for lenders. No pressure of any kind!Within a half hour we were sitting in the Finance Manager Joes office, he was organized, prepared, we thought we were dreaming, they hadnt even told us what our payments were going to be (We thought this was the big letdown) We were wrong, and had the documents signed in fifteen minutes.The trade in allowance was fair, the payment and interest rate were right where we wanted to be including a full 36 month, 36,000 mi. warranty and unlimited Gap Insurance and to top it off the vehicle was being detailed and given a full tank of gas.It is refreshing to see that level of ethics and professionalism today. I would recommend Sanders Ford, DeWane and Joe to anyone looking to make a vehicle purchase. I am already looking forward to my next purchase.

Tjones0369

Feb 7, 2013

Outstanding service, the best car buying experience I have ever had. Everyone was polite and helpful, at no time did I feel pressured this was a refreshing change from other dealerships that I have experienced in the past. Thank you.

littkat

Feb 6, 2013

Eric Jones was very helpful in completeing this purchase for our son from begining to end. I had purchased a used auto from Eric in Nov 2011 and was very pleased with the service,so I decided to return .

Srg977

Feb 6, 2013

Outstanding top of the line dealership who pride themselves with making sure the customer is completely satisfied before the customer leaves the store. Price of vehicles are comparable to other dealerships in the area and the management is willing to make deals (within reason) to ensure the customer feels comfortable with the sale. The entire staff was extremely courteous and willing to treat me like a customer instead of a source of income. This is hard to find in the car buying business today. Bruce Wright was an excellent Sales Representative who knows what it means to go the extra mile to make a sale. Bruce came in on his off day just to accommodate my schedule and stayed with me the entire step of the way. He introduced me to Tom, Darren and Mykola and ensured all my questions were answered. Mykola was an excellent Financial Adviser who displays a massive knowledge within his job field. He was extremely patient with me as I asked many questions and took time to deliberate the choice of accepting a Maintenance plan. He was able to give great detail about the program to ensure I made a logical decision. I cannot express enough the professionalism this dealership displays. They were approached with a very awkward request on Monday and had me in a new car by Wednesday evening. I am extremely satisfied with my purchase and will be recommending this dealership to anyone searching for a new Ford.

Bisbee

Feb 1, 2013

They made it a great buying experience and we could not be happier with our purchase of a new explorer. We will continue to purchase from Sanders Ford.

kmature

Jan 30, 2013

My car buying experience was quick and easy. John Berger had excellent customer service and experience and helped me way beyond expected. I would recommend this dealership along with salesman John Berger to anyone shopping for a new car.

kellyblackman7

Jan 29, 2013

Ralph was wonderful to work with. Made the experience easy and he was very knowledgable. I truly felt like he cared that I was there and there was no pressure. I would HIGHLY recommend Ralph or any one on the Sanders Ford sales team when purchasing another car. I will definitely share with others looking for a new car!

ChelseaJones

Jan 26, 2013

Our experience at this dealership was that Bruce was professional courteous and knowledgable. He took the time to answer all of our questions and made our experience pleasurable and memorable. Signing all the paperwork was quick and easy. I am very satisfied with this dealerships willingness to meet my needs. I would recommend Bruce and the Sanders Ford team to all my family and friends.

Joseph Merbedone

Jan 25, 2013

On our first visit to Sanders Ford, looking for information on a new Ford Escape, we found Mr. Havens to be very pleasant and knowledgeable of the product, without any high pressure salesmanship, which was very important to us.We returned to purchase a 2013 Escape and Mr. Havens worked with us to insure our experience was very positive and stress free. Mr. Havens explained our car and it's features and at no time did we fell rushed.Mr. Havens is an assest to Sanders Foed and we appreciated his service in making our purchase a very positive experience.

lugrug

Jan 25, 2013

Friendly, flexible and great customer service!! Would recommend to anyone. Bruce was patient and not pushy at all. He made my experience pleasurable. I love my new Focus!

Vann21973

Jan 24, 2013

Very professional and friendly. They are not pushy and do not try to sell you something you don't want. They actually listen and work with you unlike most dealerships in this town. This is my second vehicle purchased here I would highly recommend Geoff he makes buying a car a pleasurable experience.

cam71884

Jan 22, 2013

We had a wonderful experience buying our new truck from Vinnie. This was our second time buying from Vinnie, both times he has been very friendly and helpful during the process. We definatley recommend him and sanders ford to all of our friends and family.

renemarfil

Jan 21, 2013

the sales person worked with me and helped me fined the car that i wanted in a cheaper price, and gave me some perks with it and advice.

packrat612

Jan 20, 2013

My husband & I have been dealing with Sanders Ford for over 17 years(as long as we have lived in this area) We have bought at least eight cars from Sanders and use their service department for repairs. We feel like one of the family at Sanders. Eric is great and has been a loyal salesperson for years. Thanks for the great experience.

SGeohagan

Jan 19, 2013

Made an appointment for 10 am to test drive an Edge Limited. Ralph was right on time with a list of available Edges with the options I wanted. I told him which I wanted to drive. He explained everything about the car and functions of my sync. After the test drive we went in his office, he input the info in the computer and he made me an offer and explained how he came up with the figures. I had already done research and knew what I was willing to pay. It actually worked out to a little less than my estimate. My husband was pleasently surprised at the deal. We were in and out of the dealership with the new car and papers signed in under 3 hours. Ralph made the buying experience almost enjoyable. He understood I wanted a bottom line price the first time and did not try to play games with numbers. Next time I am in the market, I will diffently go back to see Ralph at Sanders Ford.

gilbertocarlos2003

Jan 18, 2013

Excellent experience with Mr Wright , very professional and with 0 pressure. Super fast with the paperwork , very attentive and courteous throughout the entired sale. Bruce did everything on his power to satisfy all my needs!!!!

rv21986

Jan 18, 2013

Friendly atmosphere overall. The dealership definitely wants to do everything they can to keep your business. I would recommend for others to go to them for service and buying a car.

DennisMGoodwin

Jan 9, 2013

As always, it was a great experience purchasing two new cars! The salesman were courteous and helpful. Financing was seamless and the entire team expressed gratitude for the purchase.