Used Cars for Sale at Sawgrass Ford in Sunrise, FL

ChrisC

Nov 17, 2016

We bought many cars and SUV's from here over the past 7 or 8 years. It's so nice to see the same faces here all this time. We just bought a used Focus for one of our kids for school. As long as they don't charge dealer fees, we will never go any place else. It's always worth the drive coming here.

Jcb1

Nov 13, 2016

Understand their main role with vehicle and strive sooooo very hard to please and exceed your expectations.I had brought other people who have had GREAT experience.I DONT RECOMMEND ANYONE UNLESS THEY HAVE PROVEN TO BE THE BEST!!!!!

Andrew M

Nov 1, 2016

I saw one of their ads on Facebook and came for the Halloween thing that they had. I was so impressed with everything that went on that I ended up returning to buy a car the next day. I ended up getting a super deal on a new Mustang. The car is an absolute joy to drive. Jorge was super. Zero pressure. They explained all of the options and did their due diligence in getting me into a car that I would be happy with. It's been the most fun experience buying a car. The party they had with the DJ's and BBQ was fantastic.

Tony1

Nov 1, 2016

All personnel was very professional and courteous. Specially the sales representative Mr. Orlando Abreu and the finance representative Mr. Abe Rojas. They were very acomodating and helpful. I truly can say that I had a good experience in purchasing this vehicle and I will come back again. I also will recomend Sawgrass Ford to anyone interested in purchasing a vehicle.

Lisa P.

Oct 30, 2016

Thank you to Matt Ostrem at Sawgrass Ford for your knowledge, patience and fairness. I drove away a satisfied customer!

Alejandra Romero

Oct 28, 2016

Best service ever!!! Thanks to Mariano and all the staff that help us find the right car for us.

Daniel Nenitez

Oct 27, 2016

Orlando is the salesman to see no issues at all walk in and out and exactly wat I wanted

Jeff H.

Oct 27, 2016

I bought an F150 from Richard Green. He couldn't do enough to make my wife and me feel comfortable throughout the process. As a matter of fact he made it fun. I bought a fiberglass tonneau cover and i couldn't get over the treatment from Brian Mineweaser. He is nothing short of terrific in knowledge, solutions and service. All told this was a first time wonderful experience in buying a vehicle.

Simon Kingston

Oct 27, 2016

I have bought many cars but when Icame to sawgrass Ford It was a much better experience Than I ever had and Jonathan my salesman was always on point and took care of my every need. Thanks Jonathan ans sawgrass Ford

JC Rodriguez

Oct 26, 2016

When i contacted them i was already having a bad experience with another dealer, Not only did Tyler assure me they could help me but was always following up with me until the day i came to test drive. Gave me to a Great salesman Andrew and was more than willing to show us all the details on the escape we were picking for our son. not only did he help get the deal done he got us into a great 2017 escape they made the whole process easy for us. I definitely would recommend them to everyone.

CarlosC

Oct 23, 2016

Thank you Mariano for an awesome experience buying my new car. I appreciate the attention and patience I was given. I extremely recommend Mariano as a sales person and I wil be surely coming back for my next car in the future.

Fay F

Oct 23, 2016

If you need a new Ford this is the guy to see! Completely pleased with the service I got at #SawgrassFord and very pleased with the salesman that helped me #MarianoCirigliano! What a great car buying experience! And I ended up with the car that I really wanted at the price I wanted to pay.

Roger C

Oct 21, 2016

I've been checking on Mustang monthly payments for several months. Finally a model got added to their inventory where the payments were only $5 more per month than I was paying on my current vehicle. I couldn't say no to that. Now I'm driving a brand new Mustang and I'm super happy. The car is such a joy to drive. I was in and out of the finance person's office in no time. It was such a super easy transaction. These guys are awesome to deal with. Every person I speak with there is super nice. I highly recommend this dealership. On a side note, it was a real surprise to not have to pay money on a dealer fee, as they don't charge them. I rate them a big A+++!!!

A Barry

Oct 20, 2016

Go and see Richard Greene at Sawgrass Ford for a great service on a new car. :-)

Emmy

Oct 20, 2016

Just wanted to say that I had a great experience at Sawgrass Ford in Sunrise. Richard Greene was very informative and helpful.Thank you RichardEmmy

Ronni

Oct 20, 2016

Thank you Richard for all your help. !!!!!!! Lots to choose from but you help narrow it down for me. Very nice experience.

Tommy

Oct 20, 2016

Thank you Richard for helping me decide on which type of vehicle best suits my family and budget.Tommy Z

Tommy Z

Oct 20, 2016

Spent some time looking around for a replacement vehicle. Richard asked if I needed help. I was hesitant at first because of the usual push from salespeople, but Richard was very cool and not pushy at all. I haven't decided on a vehicle yet but I told Richard I would come back in a few days to see him. Had to write this because I usually dislike sales people but not in this case.Tom Z

Daniel Marquez

Oct 19, 2016

Thank you Richard Green for being the best best sales man !

Fl Beach

Oct 18, 2016

Richard Greene ia very helpful and informative! He is a guy you can really trust.

Peggy

Oct 18, 2016

Really enjoyed looking through your dealership today. Thank you for taking the time to help us. We are looking forward our next purchase.

Rick z

Oct 18, 2016

Not many people take the time to write something nice these days so I thought I would take the time to say thank you to Richard Greene at Sawgrass Ford. Thank you Richard for all your help. I really appreciate you taking the time to help me understand the process.

Sean09

Oct 17, 2016

Excellent experience! I would would recommend if you are looking for a ford.

jeffry brito

Oct 15, 2016

recently bought my new 2017 mustang with Andrew and he was able to answer all of my questions and help me get into my new car at a very good price. everyone from Andrew to the sales manager jim and finance manager abe did an amazing job thank you so much for all the help

Nick D.

Oct 13, 2016

I've been going to Sawgrass now for over 6 years. From David the owner to Dan Shamir my fabulous Salesman to Chris the Sales Manager, Yanos the Accessories Manager and Alisa my Service Advisor. All of them great to deal with and each of them make me feel like I'm a valuable customer every time. Thanks to all!

Marianna Diax

Oct 10, 2016

Richard green is the best sales men great customer service

Ernesto

Oct 4, 2016

I worked with Richard Green at Sawgrass Ford this past weekend buying a new Explorer and trading in my old car. He was very straightforward with direct and honest answers and didnt try to play any games which made the whole process a great buying experience. I would recommend talking to him if you are in the market for a new Ford.

Gatordad1

Oct 4, 2016

I've bought 10 cars from Sawgrass Ford and wouldn't consider going anywhere else. They treat you like family and their service is without peer.

Andi

Oct 3, 2016

This weekend I worked with Tyler to trade in my 2011 Ford Explorer and purchased a 2016 Ford Edge. I could not let the day go by without expressing how pleasant of an experience I had at Sawgrass Ford. I was quite frustrated with my car search before Tyler intervened. Needless to say, Tyler calmed my fears and was a man of his word, delivering the perfect vehicle at a price point that was idea for my family and I. His work ethic is like no other and I wanted to make sure I didnt keep this experience to myself.Tyler handed me over to Clayton and JC and, yet again, I was so very impressed with the level of professionalism these two demonstrated. Even though the lot had closed, they took their time going over paperwork and all of the awesome features in the vehicle.Thank you to the leadership team for instilling the type of work ethic that demands customer service remain a priority.

Javier Barcenas

Oct 3, 2016

I was driving on 175 N. hit something on the road and my tire pressure when from 36 psi to 8 in less than two minutes while as was driving I had to find something near by to get my tire repair asap Because I was going to be late to work so I search on my Google maps tire place around me and found sawgrass Ford when I got there I approached I guy named Todd Howell and explained my urgency of getting my tire fix he gave me his Business card and told Me that he will get my tire fix ASAP ..and guess what happen in less than 30 minutes my tire was done .incredible service !! I want to thanks Todd for his great customer service I will share this experience with all my family and friends .. Thanks again

Randall E

Oct 3, 2016

Dale Marinelli and his team at Sawgrass Ford is a great team to work with, we have purchased many vehicles from Sawgrass and refer all of our friends to Sawgrass. The entire buying experience is why we continue to purchase from Sawgrass Ford.

Beth Ackerman

Sep 30, 2016

Great everything amazing staff wonderful customer service attentive sales personnel Gary is the best I have bought 4 cars from him

Osniel Yhanes

Sep 30, 2016

Nice place to buy a car I love this place and everyone should buy a car here

Elon

Sep 29, 2016

Orlando goes above and beyond to get you the car you want for the price you can afford. I would highly recommend buying your next ford through him!

J Soence

Sep 29, 2016

Way to go Sawgrass Ford! Your support of the Coral Glades high school baseball team means a lot to the team. Thanks for your unending support# CGHS

Jen c

Sep 29, 2016

Such an awesome dealership!! Everyone was extremely nice and helpful, especially John Troia. We will definitely be back. GO JAGS!!!!

Joe

Sep 29, 2016

Go Jags! The support we get from Sawgrass Ford is above and beyond what other companies would do for there local high schools. Thanks for your continued support of the Coral Glades baseball team#CGHS

Joe S

Sep 29, 2016

Thanks for your support of the Coral Glades baseball team. Kudos to Sawgrass Ford for all you do to support local kids and the community.

Joey C

Sep 29, 2016

Sawgrass ford is an awesome dealership we will be back. John Troia is the best!!! GO JAGS!!

Justin

Sep 29, 2016

Thanks for your support of the Coral Glades baseball team.

Lorri

Sep 29, 2016

Thanks John for all the support you and Sawgrass Ford provide to the community. We appreciate all your support of the Coral Glades baseball team. #CGHS

Peter

Sep 29, 2016

Big supporter of this dealership. Really love the way they support the community. Thanks for supporting Coral Glades baseball.Thanks for your continued support!

Phil c

Sep 29, 2016

We had a terrific experience with sawgrass ford. John Troia is a great sales manager. We will definitely be back!! GO JAGS!!

Sports fan

Sep 29, 2016

Thank you so much for all you do to support the community and being a part of the Coral Glades baseball team. Thanks for your support #CGHS

Sydney

Sep 29, 2016

Thanks for all you do to support Coral Glades High school. Your support of the Coral Glades baseball team helps in so many ways. Thank you and go Jags!!

BJ

Sep 26, 2016

I go to this dealership for general maintenance of my F150. Jess Horn is my service writer and he always does an excellent job. I have no complaints

Diego Cabrera and Jose Albert

Sep 26, 2016

The experience buying a Ford 350 at Sawgrass Ford was excellent. Diego Cabrera is the best seller man, very helpful, knowledgeable. Jose Albert was very professional, explained everything regarding finance issues and looked for the best option to us. The service simply the best and fast.

Perfection Flooring

Sep 26, 2016

I had an excellent experience purchasing my new vehicle at Sawgrass Ford, thanks to everyone I encounter with during my purchase. Specially the salesperson, Hugo Vernaza, who helped me on every part of the buying process, even to neatly have my truck washed, cleaned, and ready to go.

Mayra Texeira

Sep 25, 2016

This is our third purchase here at Sawgrass. Steve Baskin, Gary Davidoff and Walt Stern are hands down the BEST sales and finance team around. Would not go anyplace else!!You won't be disappointed.

Alicia

Sep 23, 2016

My salesman was Hugo Vernaza. He was very knowledgeable and friendly. He took his time in helping me find the right car at the best price. Thank you Hugo for everything!

Mickey Rocque

Sep 23, 2016

Went to check out the new F-150's. Was helped out by Jonathan F. Nice guy. Informative. Really knew his stuff. Will definitely be making my next purchase at Sawgrass.

Evan

Sep 22, 2016

Great service! Best deals! Ask for salesman Dennis Rose, he will work hard to get you the best deal!

Jen c

Sep 22, 2016

Thank you so much John Troia for everything. Your dealership is top notch!!!

Linda H

Sep 22, 2016

Thank you John Troia for excellent service!!!Such a wonderful dealership!!!

Anabella

Sep 22, 2016

Muy bueno el trato y el servicio en ese dealer,todo es manejado de una forma clara y con mucha profecionalidad, esa promocion de 0 % por 72 meses es fenomenal.gracias Sawgrass Ford.sin dudas le digo que vallan y busquen al vendedor Pepe

lucy

Sep 22, 2016

Jose calero was awesome and helped us find the right car for us. He was able to make it affordable for my budget and the process was painless. made my experience a positive one! Didnt feel like I was pressured in buying my new car. Pepe was very knowledgeable of the vichicle and answered all my questions. When I'm ready to buy again I will definitely be back.

Chris

Sep 21, 2016

Went into ford to look for a sports car and was had Johnathan F. help me out. He knew what he was talking about with cars and he was great to talk to. I'm glad I stopped by. If I decide to go with ford I'll be back to see him.

Phil colosi

Sep 21, 2016

We will only be buying our cars from sawgrass Ford, and going through John Troia. The dealership was amazing and everyone was so nice and helpful!!!

Tiffany

Sep 21, 2016

Had a great experience with Johnathan F. I went into ford to look for a new and even though I did not purchase one today he was a pleasure to deal with.

Cheap

Sep 21, 2016

Everything was great! From start to finish. I will be sure to visit again. Very friendly and helpful.very satisfied with the care they took with my vehicle. Thank you again sawgrass Ford!

Cole S

Sep 21, 2016

I just purchased my 4th car from here. It's always been a pleasure purchasing my cars and SUV's from here. I highly recommend them. I love the whole no dealer fee thing they have going on there. They have posters of it all over their showroom. They seem to be really proud to not charge those. Plantation Ford wanted to charge me $700 for their dealer fee. I told them, "Sawgrass Ford doesn't charge a dealer fee." They told me (with a bad attitude), "We are not Sawgrass Ford." I just wanted to apologize from almost buying from a competitor. It won't happen again.

Jen colosi

Sep 20, 2016

Sawgrass Ford is an amazing dealership. John Troia is the best manager and made buying a car such a pleasure. Will will only be getting our cars through him.

Papito

Sep 19, 2016

Estube buscando auto por varias semanas y siempre fue demaciado complicado entre los precios el APR y el cobro excesivo de dealer fee, cuando fui a SAWGRASS FORD todo fue distinto ,facil amigable y muy transparente todo.Estoy muy satifecho por el trato y la rapides de todo el proceso.

Car Buyer

Sep 17, 2016

I was treated very professionally by my salesman Jonathan Felinski. He is very knowledgeable and gave me the time to decide without me feeling pressured. I recommend Mr. Felinski and Sawgrass Ford if you want an excellent deal.Alan S

jspence

Sep 17, 2016

cars.com helped me a lot & you guys were SO helpful! Thanks, John T.

Eddie

Sep 16, 2016

Best service I have ever had and very nice people.

High school mom

Sep 16, 2016

Thanks John T!! Always very helpful. Way to go coral Glades High...

Nataly

Sep 15, 2016

Me compre hace poco un auto de uso y la atencion de Jose calero fue muy buena.gracias Sawgrass Ford !!! No dealer fee y el 1.9 % apr en mi pre own Ford.

Carlos & Melba L.

Sep 13, 2016

My husband and I just purchased a new Ford Edge. Our salesman is always Hugo Vernaza as he knows our needs from previous cars we bought at Sawgrass Ford from him. He's courteous, knowledgeable and feels like you're talking to family. Hugo always goes the extra mile to help. The whole Sawgrass Team could not be nicer and help in any way they can to make sure when you leave the dealership you are a 100% satisfied far beyond the sale.

Lorri - CGHS baseball

Sep 12, 2016

Have not bought a car here but have heard great things about the dealership. Thanks for your support, #CGHS

Ford guy

Sep 11, 2016

This is the best Ford store around. I love you guys.

Mark Horn

Sep 11, 2016

I always use the Quicklane at sawgrass ford. Jess and Danny in the Quicklane are the best.

Risa Horn

Sep 9, 2016

Every time I go to sawgrass ford I am treated like family. I go to the quick lane department and Jess always takes great care of my vehicle and me.

Flcomfortcooling

Sep 9, 2016

Took my two year old E150 van with 22k miles in for oil change and noisy brakes. Left with a 593.00 bill for brake repairs they claim is not under warranty because Ford does not cover rust. ??? This is my third van, first Ford and am not impressed. Given that this vehicle has been serviced at Ford dealer all along since new, you would figure someone would point out rust before brake failure.

Pamela D

Sep 8, 2016

I as well as my family have been leasing and buying cars from Sawgrass Ford for over 20 years. I get exceptional service and great deals with their rebate programs. Everyone goes out of their way to make sure you are satisfied with your purchase. They never rush you or pressure you , they will give you every option that they can offer that works for you. Its comforting to see the same employees working for one company for many years,, they have a great team working there, to me that means they treat their employees well and their customers even better...

Runion

Sep 6, 2016

I bought a new F-150 during the Labor Day sale. Wow! All I can say is forget the cost on the window sticker. These people SLASHED that thing big time! These trucks have so many rebates, it's not even funny. Ended up getting payments way less than I thought they were going to be. These people made my day. I'm so happy that I bought here. I highly recommend them.

Cheryl M

Sep 5, 2016

Good experience, not a long drawn out deal.Rich Balvin was our salesman. He was great

WV Truck Guy

Sep 5, 2016

I have bought multiple cars from Sawgrass Ford & when I need a new or used car this will be the place to go. Salesman Matt Ostrem was very Friendly, Patient and Professional during the entire process.

Elyse Goldfarb

Sep 3, 2016

Matt and Walt made my car buying experience the best ever!

Lee

Sep 3, 2016

I have purchased vehicles using Rich Balvin from Saw Grass Ford. He was extremely knowledgable and helpful. He worked with me to get where I needed to be on the price of the vehicles. An excellent sales person.

Mark Poplin

Sep 3, 2016

Sawgrass Ford and Richard Greene were awesome! I spent a lot of time with Richard and he was very helpful. Their large inventory and fair prices made the purchase process fast and easy! Go to Sawgrass first, bigger is better!

Barbara Doll

Sep 2, 2016

We purchased our first Ford from Sawgrass Ford in 1999. From that day on we have been a Ford family. We have and continue to use Rick Daneck for years. He is always so helpful and very professional. Rick certainly makes you feel that he ALWAYS have your best interest in hand. It is individuals like Rick that make a difference in always providing quality customer service. He is a true asset to your dealership.

Bonnie

Aug 31, 2016

Great experience shopping for vehicle. Salesman was very knowledgeable and pleasant. Would definitely come back again.

AB

Aug 30, 2016

Great dealer treats you like family. I have purchased many vehicles from them. The employees are very friendly and courteous.

Cesar. G

Aug 27, 2016

Great place, clean and great choice of vehicles.. Best feature is the salesman, Mr. J.C. Bregio. He made purchasing a car easy , painless and actually pleasureable.. Very reliable salesman and business

Clive Mcintosh

Aug 27, 2016

It was very good gooooooooooooooooooooodddddddddI felt that Dennis Rose did a wonderful job. I also know that I got my money's worth because I did a lot of comparisons before I came to sawgrass Fore. THANK YOU Very MUCH

Daniel

Aug 27, 2016

Was a great experience to buy there, process were quickly and I am 100% satisfied, Thanks to Jose Calero, he helped me a lot, he is a great professional, knows every step in this field.

chris soto

Aug 26, 2016

Ray Llanes has helped me purchase 2 trucks already and i couldn't have been happier. I would highly recommend him to help you find your next vehicle. He got me to the price i wanted and i did not spend the entire day at the dealer ship. it was quick and pain free

Ron S

Aug 26, 2016

Sawgrass Ford is the best full service car dealer across all manufacturers in South Florida! I have always received courteous and friendly interaction and service from their employees, and everything is reasonably priced. They have The best tire prices in town!

Shodges

Aug 26, 2016

I spoke with Tim Steele who was extremely helpful in getting the right parts to repair my Ford Explorer. I received quick and attentive service from Tim and the entire Sawgrass Ford staff. I would recommend Tim, and the Sawgrass Ford parts Drpartment to anyone.

Joey finck

Aug 25, 2016

Had a great experience at sawgrass ford. Steve levy helped me out big time getting my new f250. I definitely recommend coming here the service was phenomenal!

Scott Obloy

Aug 24, 2016

John and his team are awesome, I drove away with my dream car last night and John made it happen... Easy and comfortable buying experience!!! Cheers to John Troia and his team!!!

Frank Myers

Aug 21, 2016

Jay Clausen has been our Sales Professional for 10 years at SAWGRASS FORD . We live in Miami and go to the dealership even though there are many Ford dealers closer to us . Jay has come in in days off to meet our families needs and highly recommend him and this dealership . Myers Family

Happy Customer LA

Aug 21, 2016

Enjoyed working with my salesman, Richard Greene. Will do business again with Sawgrass Ford.

Yael Shany

Aug 19, 2016

I was fortunate to b served by Dan Shamir I never had such fantastic customer service, buying a car before. Knowledgeable, polite, efficient, no pressure, good sense of humor, care and and taking personal approach to assure me that I am in good trustworthy hands. Integrity and openness. No small print.The place is beautiful, clean, quiet though very busy, and the agents look neat, we'll groomed and professional. My first great experience in purchasing a car.2 thumbs up.

John

Aug 18, 2016

I called into the quick lane today for my first ever experience of a car service in America. I was overwhelmed by the professionalism of Sawgrass Ford, in particular Johan, and the speed and efficiency of the whole process. I expected a long wait but was happily surprised that my car was ready quicker than they said it would be. Thank you Johan. I will definitely return with all my future Ford business.

Keith

Aug 18, 2016

My buying process at Sawgrass Ford was the easiest car buying experience ever! I was able to request a car through their website and start the "ball rolling" when I decide to purchase a 2017 Ford Escape Titanium. Mr. Balvin greeted me went I arrived and started paperwork straight away. I was able to test drive the car too, just in case I had any doubts. He even went out of his way to see if there was another vehicle available when I inquired about a different model. I spent about 2 1/2 hours and was out the door with a new car with no haggling or stress. Thanks million Sawgrass Ford!

Nicole M

Aug 18, 2016

I just went through a terrible accident and left me with no car. I thought buying a new vehicle was going to be a hassle. Richard Greene made sure it wasn't and made me feel at home. It was a great experience and the whole process was easy from start to finish. Changed my views on getting a new car . Thank you to everyone at sawgrass ford for one less stress in life. You guys are awesome.

Remy

Aug 18, 2016

I was helped by Tyler Marinelli and he was able to take care of me and make the car buying process very easy enjoyable. Would recommend to all

Craig H

Aug 17, 2016

I've been buying cars from Sawgrass Ford since 2005. Always a pleasure. John Troia has been been there from the beginning. Bought 3 in the last 18 months! Wouldn't go anywhere else!

Jan westmark

Aug 17, 2016

Thank you so much Richard Greene for being such a great salesperson. I had a bad experience with Ford many years ago but I will say you fixed it and I am happy to do business with Ford again! thanks again, Jan

Jen colosi

Aug 17, 2016

We had such an amazing experience at sawgrass ford. From the moment we stepped into the facility Everyone was great!! A special thank you to John Troia!! He really went above and beyond!!! I will definitely only be purchasing my vehicles through him at sawgrass ford!!!

Jennifer P

Aug 17, 2016

The staff is friendly, always willing to help, I have had questions about my warranty and Abe was very knowledgeable and helpful, this place is great!!!!!

Mariela

Aug 17, 2016

The costumer service I have had has been excellent . Specially from Rolando Garcia

Ziba & Julio Bitton

Aug 17, 2016

Thank you to Jim Everly at Sawgrass Ford for being our wonderful Sales Rep for so many years. Always professional, always going out of his way to assist us and make us happy and always with a great personality and a smile. Always a great experience from the many cars we've purchased and to the purchase of our sos's first car. Our entire family loves Jim and Sawgrass.

KDT

Aug 16, 2016

I have been a Sawgrass Ford customer for years. And I can tell you that I will continue to be one for a long long time. They treat you great in the place. No hard sell. And they try to find you what you want, NOT what they have. Imagine going to buy a car and get amazing service AND leave happy? I recommend them whole heartedly!!!

SteveP

Aug 16, 2016

Brought my dad here to buy a Ford Explorer. Richard Greene, our sales counselor, did an incredible job. Not only was he patient, caring and friendly, but was able to find my father the exact car my dad was looking for... and best yet, for a price he was happy with. When I'm interested in getting another Ford, I'll definitely talk to Richard first!

Beth

Aug 15, 2016

Hate car shopping but my experience with Sawgrass was made more pleasant as Jay walked me through the process patiently which helped me make my decisions on new or used Edge. No pressure just helped me weigh my options. Also took time to explain how to use the computer tech in the car.

Bianca yacinthe

Aug 15, 2016

Christina was a great salesperson. She was informative and entertaining. I am in love with my new car !

Jay P

Aug 15, 2016

They replaced my battery on a Saturday afternoon without hassle and I got to my party on time. Great that they stay open late on a weekend but even better that it has good people to take care of you too.

Diego

Aug 14, 2016

I walked into Ford not knowing what I wanted, thankfully Alex Medina steered me in the right direction! I love my car! Thanks Alex.

Oded Cohen

Aug 14, 2016

I had a great experience buying my new 2016 Ford Explorer and my salesman was Danny he was really great and helpful during the sale process. Than you again Danny S.

Arun

Aug 13, 2016

Great Customer Service.Good Facilities and less waiting time.

Gary Mone

Aug 13, 2016

Great cust service. I definitely will be back to purchase another vehicle from rich. Great job

Ken Cento

Aug 13, 2016

I have been buying my Ford Vehicles for me and my family from Gary Davidoff since 2001.Several of my friends have done so as well and Gary has been their salesman as well. Gary knows Ford vehicles and listens to you when you go to see him. He is fair and helps you get the best deal possible. I expect to see him by year end to get my new Ford Taurus.The service department is excellent as well.

Liz

Aug 13, 2016

Friendly, patient and helpful! John Troia went out of his way to help us in our car quest! I would recommend them to all my friends.

Sendhy Cardona

Aug 13, 2016

Excellent service and employees. Hector was so professional and eager to help me.

Trevor Bryham

Aug 13, 2016

Awesome place to buy yr vehicle with the Sawgrass team.

Fisher

Aug 13, 2016

I was asked if I wouldn't mind doing a review, so here I am. I bought a used '15 Focus here. I've had it for a few weeks and it's been running great. Customer service has been excellent. Scott was fantastic. He had no pressure and was a pleasure to work with. I'm happy with the car and it runs great for my long commutes. Gas mileage has been fantastic.

Alyssiak

Aug 12, 2016

Thank you Sawgrass Ford for helping me find a perfect car for to get around. The Internet department was so helpful, I really appreciate them. Christina was so nice and pleasant, I made a great choice choosing Sawgrass Ford.

Amy Delgado

Aug 12, 2016

My boyfriend and I were shopping for a used car for him. We were told to go to Sawgrass Ford and ask for Jose Albert. At first we hesitated because it was a bit far for us but decided to give it a try. We are very thankful we did! Jose is a very professional individual. He helped us through the process and answered all of our questions. Great experience and we are very happy with our certified new car!! Thank you Jose and Sawgrass Ford!

Gregory Ford

Aug 12, 2016

From the minute I walked in I was never pressured by anyone. I came in due to your internet dept. Special thank you to Miss Christina Dyke's. My daughter and I both ended up purchasing new vehicles on the same day.I have been in twice for general maintainence and was taken care of quicker than I expected. Great service team. Thanks again Christina (internet dept.), Johann(service dept.) and the entire sales team.

Highjump24

Aug 12, 2016

I had a great experience buying a car from this dealership. The salesman Dan Shamir was very knowledgeable and pleasant to work with. He helped me find exactly the car I wanted at the right price! 10/10 Would recommend!

Joanne

Aug 12, 2016

This was my second car I bought with Jay at Sawgrass Ford. As usual, my buying experience was a breeze. Jay, Chris, and the whole team were wonderful !

Lori

Aug 12, 2016

Christina Dykes in the Internet department is very professional and thorough in helping with our service needs. It is always a pleasure going to Sawgrass Ford!

Regina Lendinara

Aug 12, 2016

From the moment we walked in, to the minute we left the professionalism was outstanding. Very knowledgable and helpful every step of the way

Joleen Turner

Aug 11, 2016

I came in to find a new mid-size SUV, and he found me the best option for my needs! Always on the go go go, usually with my bike in tow! Now I'm riding in style. Thanks, Sawgrass Ford!! :)

Anthony Urrutic

Aug 7, 2016

I would like to thank Diego Cabrera for getting me into a beautiful 2015 Mustang. His professionalism and attentiveness is right on point...He made sure I was comfortable and thought of nothing but my being happy with my purchase...Thank you Diego!

Jay

Aug 6, 2016

From the time I walked in the store I felt at home, the staff has made me comfortable and it's always fun to come in!

Danny

Aug 5, 2016

Manny j moscot was awesome and helped us find the right fit for our new car. He was able to make it affordable for my budget and the process was painless. Didnt feel like I was pressured in buying my new car, manny was very knowledgeable of the vichicle and answered all my questions. When I'm ready to buy again I will definitely be back. made my experience a positive one! Financial people were awesome as well! Thanks manny.

JOANNE M.

Aug 5, 2016

THIS IS MY 2ND PURCHASE WITH SAWGRASS FORD AND WITH JAY. THE BUYING EXPERIENCE IS EASY AND JAY IS GREAT!

Joe T

Aug 5, 2016

Thanks Matt. The buying experience for my new Explorer was the best one yet ! Your experience and care were clearly evident. I will recommend you to all my friends. !Happy new Explorer owner. JT

Mike Davidson

Aug 5, 2016

I have to say that my service experience at Sawgrass was first class! My service advisor was Todd Howell and he was excellent. I can tell that he was very knowledgable and sincere. He made sure to keep me up to date throughly the repair.

XiomaraA

Aug 5, 2016

What a great experience. It's refreshing to find someone who goes above and beyond to help clients. Todd Howell is amazing to work with and will be my go to from now on. It's hard to find great service now a days.. Todd definitely made a customer for life!

Fordman

Aug 5, 2016

Manny j mascot was awesome and helped us find the right car for us. He was able to make it affordable for my budget and the process was painless. made my experience a positive one! Didnt feel like I was pressured in buying my new car. Manny was very knowledgeable of the vichicle and answered all my questions. When I'm ready to buy again I will definitely be back.

Patterson

Jul 29, 2016

I've been wanting a new car for the longest time and these people made it happen. It wasn't as bad as I thought it was going to be. I always heard horror stories about going to car dealers. I ended up buying a new Focus here as my very first brand new car. They got me approved at a tier 4 as a first-time buyer, whatever that means. I'm just thrilled that they made it happen and at an interest rate that I thought only people who had 720 and above would qualify for. Needless to see, these people impressed me. I could never be happier. Thanks to all of the people who fought with Ford Credit to make this happen for me. You guys were all great.

Haggard

Jul 25, 2016

I called here to get a no-nonsense price and spoke with Rob. This guy was totally a straight shooter. It didn't take but a couple minutes to get a quote over the phone. This dealership clearly set the bar for all of the calls I had to make afterward. After I called other dealers trying to get better pricing, it went down hill from there. It took 5 hours before another dealer called me back only to give me a higher price than Rob did for the same vehicle. He was so great to me over the phone and actually honored the prices when I got there. I didn't find any surprises or hidden fees. If you're looking for an honest dealership, this is one of those very few around. I was very happy doing business here. If you want somebody that will cut to the chase and not waste hours of your time, these people are the ones to be speaking with. Trust me.

Harbin

Jul 21, 2016

I called numerous dealers all in the area trying to get a simple monthly payment quote on a vehicle. The previous dealers either put me to voice mail or somebody had to call me back. The Sawgrass Ford people were the only ones who were able to quote me right over the phone right on the first call. When the other dealers finally got around to returning my call, their payments were higher than Sawgrass Ford's quote. Because of this, I ended up buying my car here. The price they told me over the phone was the same as when I got there. No bait and switch! I was floored! An honest dealership for a change. I nearly fainted! Trust me, don't waste your time going any place else. This is the absolute best car dealership I've dealt with all week! They saved me a ton of leg work.

Anthony

Jul 18, 2016

We were on a super tight budget and these people gave us the lowest price of all of the dealers we called on a new Ford Escape. I wanted a new car warranty and peace of mind. Even though it was the cheapest Escape they had on the lot, the car is absolutely beautiful. All of our friends love riding in it. Base models no longer feel cheap like cars I've seen in the distant past. This car still feels loaded to me. It has plenty of pep. I'm very happy with my purchase from here. These people treated me like I bought the most expensive vehicle on their lot and I applaud them for that. Thanks for all your help.

Joseph C

Jul 6, 2016

Rich was a super guy to deal with here. If it wasn't for him being so honest, patient and down to earth, I'd never be in the market for a car. I saw him many times in the service drive over the past year. When my lease was up, I finally traded it in and he made the entire transaction very smooth. Sawgrass Ford has really good people working for them. Everyone there was a real pleasure to deal with

Michael

Jul 3, 2016

I called all of the Ford dealers and got price quotes before my purchase. Sawgrass Ford was the easiest dealer to get a price over the phone. When I called the other dealers, half of the time I'd get sent to voice mail when I called or the sales person was not able to give me an instant quote and had to return a call 30 to 60 minutes later. Sawgrass Ford's sales team answered the phones on the 3rd ring when I called them and within minutes I had a monthly payment quoted. After all was said and done, Sawgrass Ford ended up quoting me the lowest price of any of the dealers I called and they were the fastest responders of all of the dealers. These guys are the best! Take my word for it, don't waste time with the other dealers. My experience with them shows that the people at Sawgrass Ford are pro's at what they do.

Rich

Jun 17, 2016

Large inventory. I really Love the Ford Fiesta.The Sales agents are so nice and patient.

Jason B. Cole

May 11, 2016

Our Mustang was demolished by a hit and run driver. We brought it here and they fixed it like new. Temika was an absolute delight to deal with as one of the first people we spoke with. She hooked us up with the right service personnel and they took care of everything. They even have a rental car place right on the premises making it so I didn't have to bum rides off of friends to come pick me up. These people were awesome. I'm so glad our car insurance company recommended this place. I didn't even know it was here and this was the same place we bought the car.

Sam

May 8, 2016

I just bought a new Mustang Ecoboost here. This dealership is absolutely huge. I got an awesome deal and didn't have to pay any dealer fees. The previous dealership I went to was offering a similar deal, by about $500 more, but then it went up even more by adding another $700 after I went into financing for their stupid dealer fee. That's when I left and came here and saved $1200 on the same car after everything was said and done. It was well worth the trip up here.

Jonathan P

Apr 9, 2016

I went to two other dealers before coming here. Both of them quoted me monthly payments over the phone. When I got there, the payments were higher, so we left both places. We tried Sawgrass Ford and ended up coming here and the price they quoted us was the same by the time we sat down with the finance manager. After hours of wasted time later, we FINALLY found somebody who is honest after getting the run around by so many other places. We had a very strict budget to stay within. We had to stick to our guns when it came to making car payments. Sawgrass helped make this very easy for us. The people there were absolutely fantastic. There was zero pressure to upgrade into anything that didn't we didn't ask for. We ended up buying from a guy named Steve Levy. He was super nice to us. We bought a base Explorer which works perfect for our purposes. We are very happy with the entire transaction.

Abel Jone

Mar 31, 2016

Just bought one of their remaining 15 Edges and got it at invoice. The people here are super. Every time it's time to buy a new Ford, this is the only dealer that we will buy from. They are the only ones who don't give us a run around when it comes to buying at a rock bottom price. Before this place, we used to buy in Miami. Never again. It's worth the 10 extra minutes to get a vehicle from here than deal with the bait and switch tactics in Dade County. Trust me. Don't even bother at Gus Machado or Metro. Those people tried to rip us off so badly down there.

John

Mar 31, 2016

You can buy a new Ford at any dealer. Being that the vehicles are all the same, we wanted the lowest price of any dealer and didn't want to pay a dealer fee. After calling all of the Ford dealers in South Florida, Sawgrass Ford gave us the lowest price on a new Explorer XLT than anyone we spoke with. And the nice thing is that they gave us their lowest quote right out of the gate. There was no haggling or bait and switch. They told us right over the phone that he knew that we would simply go to another dealer, so he gave us his rock bottom price right from the start. We loved the attitude and respect for our time. They say that they are the largest Ford dealer in South Florida. After buying a vehicle here, now I can see how they earned this title. Really a fantastic place to buy an American vehicle, plus they are in a beautiful area and near our favorite mall.

kandice

Dec 17, 2015

I've been coming here for years. I brought 3 of my cars for service (and one of them I used in their body shop) plus both of my parent's vehicles get oil changes and what not. I read the previous review posted by "Ford Truck" and also have had service work both Mike and Enrique over different times and issues. Each time things have been smooth. Enrique has always done everything he could to make me happy, even when I walked in there steaming mad about an issue. Only because I've personally had to deal with Mike and Enrique, I would take what that other "Ford Truck" review guy said as a grain of salt. When were were 30 miles out of warranty, the A/C died in our Explorer. Mike fought to get Ford to fix it under warranty. That saved me a good thousand or so. Anytime I was not happy with something that a tech did to the car for other services, Enrique has taken things off our bill or comped us in one way or another to make me happy. Compared to other experiences from other dealers, I can tel you with certainty that this dealership is stellar.

Ford Truck 777911

Dec 16, 2015

Totally incompetent. Truck sat there 7 days while they figure out why my electronics display wasn't working. After 3 days they say they need to replace the radio. They were going to over night it because it was sitting there 3 days already. First day I call, they say the part didn't get ordered. Next day I call the part didn't come in handy but it will be here tomorrow no doubt. Next day I call, no part again. No clue where it is and they tell me tomorrow again. I finally had enough and told them I would be picking it up, have it ready. I go to pick it up and the incompetence continues. Can't find my keys. Service guy Mike is a liar and is clueless. Manager Enrique is Clueless. I had to give it one star because zero was not an option. Trust me run from this place

sharlaboo

Dec 15, 2015

The people here are down to earth. I felt like I was buying a car in the Midwest. Most of the people I spoke with there have worked at the dealership for 10 to 20 years. That was very impressive and says a lot about this dealership. You typically don't see that kind of loyalty at most companies in Florida. They quoted me the lowest price of 3 dealers that I reached out to. The no dealer fee thing was icing on the cake.

dasiyyray

Dec 11, 2015

We just had another great experience coming to this dealer. We've brought our SUV's here for service many times. This past weekend we bought a new Fusion from Sawgrass Ford. After purchasing the car, I wanted to make sure that we didn't get ripped off. Out of curiosity, we shopped two other dealers for the identical car with the same options and the price we paid at Sawgrass was at least $500-700 less than what other dealers quoted us. That compelled me to come here and write this review after finding out that we really did get a super good deal.

Thomas S

Dec 11, 2015

I was here with my parents when they bought their Explorer XLT. The sales guy took his time and explained everything in detail. They have really good people working here. He knew how to communicate with us well and did not rush us or try to upsell my parents on anything. He asked them exactly what they were looking for and picked the perfect vehicle for their needs. They used to have a '98 Explorer. This new one is night and day different. I'm so happy they got it.

petermascoo

Dec 4, 2015

I just had my 2008 Explorer serviced here plus 3 of my company cars always get service here. Sawgrass Ford has done everything to it since I bought the Explorer brand new. In all of the vehicles they've put new transmission fluid, full tune-up's and done 100% of the oil changes. I don't talk to Enrique every time I come here, but on all of the times he was involved with my service, his customer service has been stellar. I've been able to use each of the service people when I've come in over the years and each and every one of them have been great, helpful and fun to talk to. Many times I come in to see Samantha or Kyle and both of them are awesome. When I reach 200,000 miles on the Explorer, I'm planning on buying a new F-150 from them very soon. We have bought many Fusions from here for our company cars and they have given us awesome deals each and every time we come in. After coming here so many times, I don't see how anyone could ever say anything bad about these people unless they were a competitor posting a fake negative review. They have treated me well for years.

jaslinathomson

Dec 3, 2015

I saw that Ford was doing 0% again so I came in and bought a new Fusion. Ernie gave me a price over the phone. The numbers he gave me matched up when it came time to sign. There was no bait and switch. I didn't see any added dealer fees or any of that nonsense. These people were straight shooters when it came time to do the deal. I'm really glad I came here.

MOST DISGUSTED CUSTOMER EVER

Dec 2, 2015

Ever since the service manager changed the service I have received versus the service I used to receive is incomparable. The service manager is clueless. After they got done diagnosing my car for the third time (which by the way way a 2011 expedition limited with only 50,000 miles on it ) fully maintained and still under warranty , I traded it in. NO OTHER CHOICE!! I was not going to throw money out the window. I am now enjoying my new 2016 expedition platinum ( which I did not purchase from sawgrass ). I will never do business with them again. As far as I am concerned their reputation greatly disintegrated with the change of staff and management. It was definitely NOT a change for the better. They cost me a lot of time .... Lies lies and more lies. And with that said it progressed to bigger and bigger problems. I recommend any dealer EXCEPT SAWGRASS FORD. This is my 4th expedition and I have never had such a horrible experience in all my years of ownership.

Allen Smith

Nov 30, 2015

It was so painless to make a deal here. Almost every other dealer I spoke with wouldn't give me numbers over the phone and kept hounding me to come in. Rob was one of the few people who gave me all the numbers over the phone. I got the full out the door pricing along with all taxes. He saved me a ton of time and gas $$ from driving all over town. When I came in to buy the vehicle, everything I was told over the phone matched perfectly with the buyer's order and financial paperwork. They gave me a smoking deal on the truck I bought. I left here very happy.

kevinclark032

Nov 25, 2015

Buying at Sawgrass Ford finally ended my 2-week long mission. I purchase based on the bottom line, not the monthly payment. After comparing vehicles from numerous Ford dealers all over South Florida, Sawgrass Ford became the winner of my business. They had some of the nicest people to work with. Their finance people were fantastic. They were one of the few who saved me time up front and negotiated everything over the phone before I even stepped foot in the dealership. I love people who respect my time like that.

john07

Oct 23, 2015

My car was approaching the 100,000 mile mark and was running poorly. I brought it in for service and for less than a car payment, they did a full tune-up and fixed all the issues. Now I'm back on the road and my car runs like new again. The longer I can keep this thing, the longer I can keep driving without making car payments. They did a great job and I'm thrilled with their customer service. The mechanic who did the work did a fantastic job and he was a super nice guy to talk to.

Michael Salomone

Oct 22, 2015

This was my first visit I needed my F150 serviced , I had been a customer at Pines Ford for years just because it was convenient . Well let me say what a pleasant surprise at Sawgrass Ford. I was greeted like never before made me feel like I had Been a long time customer even accepted my coupon from that other dealership As busy as they were today they got me in and out in under 2 hr including a hand car wash and vacuum. Next up will be my wife's Hybrid mkz Thanks Jose the two of guys in the quick change lane are great!

Thomas

Oct 17, 2015

These guys were a breath of fresh air to deal with. Other dealers always start off with the highest price and then you have to fight with them to get them to lower it. I spoke with their Internet sales people first before coming in and they didn't play any games. He told me the sticker price and told me, and I quote, "I don't want to waste your time because you can always just hang up the phone and call another dealer. So I am going to give you the lowest price right from the start. I'm giving you invoice, minus rebates and we don't charge a dealer fee." You have NO IDEA how much this was MUSIC TO MY EARS! In 20+ years of buying cars, not even ONCE has a dealer ever started off a price quote like that. So the price came out well below invoice since they discounted the price to invoice. The rebates lowered the price even more! Anyone who would buy a car from another dealer is flat out crazy. These people ARE THE BEST!!

Elizabeth Ava

Oct 16, 2015

I purchased 4 cars over the last 8 years at Sawgrass Ford. I will never buy a car somewhere else. The Sales department is AMAZING, Friendly & Knowledgeable, - John Troia is the best !!!! He really makes you feel like Part of the Sawgrass Ford FAMILY. I bring my car in for Service - Since it is so Quick to get in and out I wait, there. I Love to Look around and keep my eye out for my next New Car. The BEST Dealership for Buying a Car. I have sent 5 people to Sawgrass for their cars as well. And they were all Happy with their purchase. Said it was the best deal out there.

John070

Oct 13, 2015

I got tired of dealing with the hassles at Dodge. I decided to make a switch to Ford. Was the best decision I ever made. Arrigo wanted that dealer fee that I did not want to pay which just added insult to injury. So glad I found this Sawgrass place without having any dealer fees. I like the F-150 much more than the RAM. Had I known they were this nice I would have bought one a long time ago.

Rrod

Oct 9, 2015

This is my 2nd Ford Fusion purchase here, very happy and pleased with my car and experience. Friendly and professional company and staff. My entire family own Fords. Highly recommend!!!!

JonG

Sep 28, 2015

Had some hiccups with credit from some job losses in the past. I was scared thinking my only option was to buy a high mileage junker from one of those buy here-pay here dealers over on 441 or by Dixie Highway. They got me into a brand new Ford Focus and I am absolutely loving it. I walked in thinking I was going to be paying 12-15% interest and they ended up having a program this month for 0% for tier 4 credit. I cannot say how relieved I am. I went to 5 other dealers and ended up leaving so depressed after looking at the low quality/high mileage cars they had to offer. I never thought I'd be able to get another new car again. My payments on this new car are LOWER than the used ones I looked at! Sawgrass Ford came through in flying colors for me. Cannot say thank you enough.

Ford Owner

Sep 26, 2015

We leased a 2013 ford fusion in February 2013. We also purchased the vehicle maintenance plan. On our 3rd oil change they forgot to put the oil cap on and we broke down 400 miles into a 1,900 mile trip. They wanted us to just put oil back in and continue on our way. We made them come to where we were and take the vehicle back to them. They finally put us in a rental, 2 days later and we were able to resume our trip. Speed forward 1.5 years and we are due for our 6th and final oil change. After waiting 2 hours for the oil change I get greeted by the service representative and he hands me the paperwork, telling me that the car is on the way around. I think "ok, everything is good". I start reading through the paperwork and find out that the engine air filter is due to be changed and the tire tread is low. I present this information to the rep and he tells me. "Oh, I can have them change that out if you want." At that time the key was handed to him by the service tech. I was furious as this seems to be the theme at this place. Do not take your vehicle here as they really do not care about it or you.

jlholley

Sep 16, 2015

They really value their customers and go above and beyond in their sales and customer service efforts. While I'm not a fan of their service department, I can not say enough good things about the sales and finance teams. Highly recommended if buying a vehicle.

Sam Jackson

Sep 8, 2015

Came here over the weekend and then left to another dealer. Ended up returning. The other dealer gave me a good offer over the phone. Then when I got there, they did the bait and switch routine adding their dealer fee into the mix. Ultimately ended up getting a car from Sawgrass Ford. Their original quote did not change when it came to signing the dotted line. Thanks!

jlholley

Sep 4, 2015

I went in for some warranty work on my 6 month old mustang. The person took pictures and told me to set up an appointment to come back. I went back a week later and they acted like I wasn't there the week before and started the entire process over again...meaning I would have to sit there all day AGAIN and wait for them to tell me they needed to order the part (which the consultant said would happen) and then come back in a few more weeks and sit there all day AGAIN for them to fix it. I took to another dealer and was told he gets a lot of people in the same situation from them. Save time and don't go there. Keep in mind, this review is regarding their service department, not their sales department. I will still recommend buying a car from Sawgrass....5 Stars for their sales department!

mzeunique

Sep 4, 2015

I've bought quite a few cars in the past from dealers all over. Shane took good care of me there when I bought my car. Compared to dozens other dealerships I've been to in the past, I can say without a doubt that this is one of the top 3 in my lifetime that I've liked buying from. It's far easier to buy from here than having to argue with the other dealers about getting them to remove their dealer fee's. The only additional fee's were an extended warranty and GAP insurance, which were both optional, but that's at any place you go. All the people I met and spoke with during the transaction were nice and courteous to me. I am very happy with my purchase from them.

jakecreps

Sep 1, 2015

I just brought my vehicle in for a transmission fluid change. They did a great job. Transmission shifts much smoother now. They pointed out other issues my car had from when I ran over some road debris. Going back later to get those items taken care of. From dealing with service technician to the car porter, everyone has been terrific.

JeremyNash

Sep 1, 2015

I visited them last month and I was interested in buying a car. George accommodated me and answered my questions. He showed me some great options and I felt respected and appreciated. That is why I made the purchase and I had amazing buying experience overall. Thank you George and Sawgrass Ford, you are truly great!

Cleo Miller

Aug 26, 2015

I wanted a quality vehicle for the lowest price possible for my 2 hour daily commute. They gave me a great deal on a brand new Fusion hybrid. With rebates and discounts I saved over $5,000. I'm so thrilled to have found this dealership. They were super easy to work with even with my credit situation. It was a pleasure doing business here. Thumbs up from me.

Michael Keith

Aug 25, 2015

We recently bought a new Ford Fusion here and had a great experience. Their Internet sales department gave us the lowest price possible without any hidden fee's. When we went in to sign the paperwork, all of the numbers they told us matched. Could not be happier. We went to numerous other dealers prior to them and the other dealers did the bait and switch game. Sawgrass had no dealer fee's and started off with the lowest price right from the get-go. After all of the driving around, we were so relieved to buy a car from them. For the lowest prices, always call and ask for their Internet sales department. That's who we dealt with for the lowest price.

LZans2

Aug 20, 2015

I bought a car a couple months ago at the sawgrass ford, and I had a really good experience. I always hate going to dealerships. I feel pressured, and like all I am to the workers is a commission. I did not feel like this at all there. They were kind, and very laid back. They were also very knowledgeable about the cars, and answered all my questions quickly. I had to go talk to my wife about the vehicle before I purchased, and I was not pressured, or felt like I was rushed into making the purchase that day. A couple days later I came back to buy the car, and was treated with nothing but respect. Honestly can't say more praise for this dealership!

CathyMiller

Aug 18, 2015

When I walked into this dealership, I was greeted by a friendly salesman who asked if he could help me. I told him that I was looking to buy a new car at a great price (isn't everybody?) But to my astonishment, he wasn't like most of the salesmen I have had to deal with when buying a new car. He showed me lots of options and actually recommended a car that was under my budget (unheard of for car salesmen). I was so impressed that I trusted everything he had to say from that point forward. To make a long story short, I went home with an amazing car and still had money left that I wasn't expecting to have after this purchase. The staff is clearly different here and really want their customers to go home happy. I will come back here for all my servicing needs on my new vehicle. I would recommend this dealership to all!

FRANKIEP

Jul 26, 2015

MY VISIT TO SAWGRASS WAS OUTSTANDING ALL THE EMPLOYEES WERE SO PROFESSIONAL AND ATTENTION TO DETAIL . I WOULD RECOMMEND THE DEALERSHIP TO EVERYONE . THEY SHOW ME THEY REALLY CARE ABOUT THIER CUSTOMERS

Fordlover1995

Jul 24, 2015

Make sure the repairs are done, I've seen cabin filter paid for and never changed also the 30 K Services are the biggest waste of money and only change fluids, if that even gets changedI'm not satisfied with the owners answers as to why the repairs weren't don't in the first place, they are scam artist

amactru

Jul 7, 2015

We came in looking for a vehicle large enough to handle deliveries for my father-in-law who doesn't speak English very well. Juan-Carlos was nice enough to show us several SUV's and even a Ford Flex, but we ultimately went with a Ford Transit Connect XLT. He took the time to show us all the features and how all the seats can fold down flat making for a lot of space. Another guy named Rick came and spent a while demonstrating how the Ford MyTouch works. Rick was able to switch the language of the vehicle and now everything is in Spanish, including all of the gauges on the dash. My father-in-law was thrilled when he saw this. Everyone was super nice to us at this dealership during the entire sales process. We needed the lowest monthly payment, so they investigated all of the rebates we could qualify for. Over all they were a very good place to do business with.

zanalove88

May 28, 2015

I am o n my 15th car. I have never had a service manager like Rick Danek, he is a true asset to the company. I will only buy from Sawgrass because of him.

Russell

Apr 23, 2015

Alissa Pecoraino was very pleasant to deal with. I especially liked the fact I received a courtesy wash of my vehicle. Nice touch and welcomed surprise.

Steve

Apr 22, 2015

It was good. I bought my truck from you and got 55,000 miles on a set of tires, something I have never done a work van carrying a lot of weight. So I bought the same tires

Calvin

Apr 21, 2015

it was wonderful ,fast and friendly,and I will definitely be back to buy a car in a future.and I will also recommend friends and family to come.

Daisy

Apr 21, 2015

I liked Rolando's attentive and speedy service with our vehicle maintenance. He is always like that everytime we go there.

Simy

Apr 18, 2015

Everyone was super helpful specially Tiffany. The process went smooth with the insurance and the pick up was very fast which I appreciated

Anthony

Apr 17, 2015

Service Consultant Kyle Vogt is a major asset to your Service Center. He goes the extra step to make each visit a pleasant experience. His professional manner and take charge attitude is great and will keep me coming back.

Caroline

Apr 17, 2015

Our salesman, Ray Llanes, was so DECENT. He wasn't creepy-salesman-like. He was honest. We felt safe and confident. We didn't feel EVER like he was wheeling and dealing. I can't say enough about how pleasant the whole experience was. I'd been at a different dealership the night before and I felt like they were trying to "put one over on me." Dealing with Ray the next day was a breath of fresh air, truly. Josh in finance was pleasant and easy to understand (and financial stuff is a LOT to have to understand).Also, I was on a time schedule because I had to get home for school-pickups. Never once did anyone at Sawgrass Ford make me feel rushed, however, they made sure I was out of there in time to get my kids. Sawgrass Ford was a good 40 minute drive for us (whereas Pompano Ford and Autonation/Maroone were within 15 minutes) and it was worth every second of that 40 minute drive. Car buying is NEVER a pleasant experience...THIS TIME IT WAS. Thank you!

Dorothy

Apr 17, 2015

Efficiency and all around atmosphere, quality repair with clean facilities.Will continue usage as long as this remains intact, also. Representativevery customer friendly.

Karen

Apr 16, 2015

No hassle. I pleasure to come to the dealership. Being in my 60's and buying a new 2015 Explorer with all the computer options I have come to classes 3 times to master them. I spoke to friends and it appears no other dealership has the service.....a million thanks!!!!

Tracy

Apr 16, 2015

We always come back with all our vehicles (even ones that are not Fords) to work with Kyle. Everyone is always very friendly there.

Gary

Apr 15, 2015

I was helped by Rolando. He demonstrated he was willing and able to go that extra mile. My issue was a problem with a broken radio/cd player . Rolando could have easily said it's not my area of responsibility and referred me to wait on some other service manager. But He took the time.

Donna

Apr 14, 2015

Everything. So easy to buy, lease , service (Quick Lane ) our vehicles. Always a pleasant experience regardless of why we are there.

Grace

Apr 12, 2015

A vey courteous and patient visor that answered a lot of questions even days prior to the service. Easy check in process

Don

Apr 10, 2015

Alissa Pecoraino is always very helpful and gets me thru service fast as possible and keeps me informed via cellphone.Dan Shamir and John Trola did an excellent job ordering and delivering my nwe 2015 Mustang GT.

Sui

Apr 10, 2015

The sales person and finance person will give us first class service. Excellent experience buying a ford car!! Will definitely come back for my next car.

Carol

Apr 9, 2015

Excellent service from Alissa, as always. She is always kind and considerate with me and I enjoy the comfort she gives me in my dealings.Cub

James

Apr 9, 2015

Staff (Hugo in Sales and Eugene in Serrvice) are courteous and knowledgable. I feel I could trust them and rely on their service.

Leticia

Apr 9, 2015

Rolando and Alex both helped me schedule my oil change. I also spoke to Rolando about possibly getting another car for mileage purposes but was upset with Ford in the past with a defect on my explorer and Ford did not want to fix. However because of my service experience I may reconsider.

Kirk

Apr 8, 2015

Good people, efficient process. Very pleased with the salesperson and the finance guys. There is NO doubt that your location will be the first stop for my next transaction. I've also passed the words to neighbors and friends.

George

Apr 4, 2015

The Service Manager, Jess Horn is excellent. Highly recommended! My wife and I have been a customer of his for since Quicklane opened.Also, I'm glad that Sawgrass Ford has decided to wash and clean the interior of the cars after service. It's a nice touch and something I missed from my experience with other dealerships.

Aston

Apr 2, 2015

Every Employee I walked past, asked me if I needed help with anything. I'm not sure how you did this but your employees have completely bought in to the idea of taking care of your customers and providing great service. Kyle is a great service advisor. He did a great job.

Charles

Apr 2, 2015

Personal Attention! My Service advisor, Rolando answered my question competently. He went out of his way to get me some information about an older Thunderbird I own for service availability at your dealership.

Richard

Apr 2, 2015

Outstanding service consultant, Chris Beck!! You guys hit a home run with him!!! Making available courtesy vehicles would be a huge positive for your dealership!!

Sam

Mar 31, 2015

Was treated like there best friend from entire staff. Truly a great experience. Beyond satisfied With there attention to the customer.

Howard

Mar 29, 2015

The customer service right from the start, was excellent, from your service assistant at 7 ,right to the service tech, Jess.

Mariana

Mar 28, 2015

Super fast service and service advisor very nice. They took me to the mall to do some shopping and next thing I know my SUV was ready.Great service.

Walter

Mar 26, 2015

Fast courteous service,thank you. The place was nice and clean and the people were friendly also treated you like they cared about what they were doing,now a days that's nice to see, thank you,Walter L.

Andrew

Mar 24, 2015

I HAD A UNIQUE SITUATION AND IT WAS HANDLED. EVEN WITH DIFFICULTIES WAS ABLE TO PUT A DEAL TOGETHER WITHOUT ME BEING THERE,SINCE I WAS NOT ABLE, WITH NO PRESSURE. BEAT EVERYONE, ALL THE COMPETITION OF OTHER DEALERS, BRANDS, DEALS TO OFFER AT THE TIME. GROUP EFFORT, FROM FORD, THE DEALERSHIP, MANAGMENT, INTERNET SALES, FINANCE.I WAS PICKED UP AT MY HOME WITH A CAR OF MY CHOICE TEST DROVE BACK TO THE DEALERSHIP SIGNED THE PAPERS AND DROVE BACK HOME.

Robert

Mar 21, 2015

Always a great experience, never had a problem. I gave the best sales advisor and service writer (Rich and Alissa)

Howard

Mar 19, 2015

Every time I come in I am treated with courtesy and respect. This time Rolando bought me breakfast because I didn't have any cash on me. I told him I was going to walk to McDonalds and he would not hear of it and paid for my breakfast there. I was pleasantly surprised that he would do that for me. I have Ford Dealerships that are closer to my house but I choose to let Rolando service my vehicle.

Hewlett

Mar 18, 2015

As always I am welcomed by Rolando Garcia who never keeps me waiting while getting giving me excellent service every time! My Escape is running beautifully, thank you Rolando Garcia and Sawgrass Ford!!

Ileana

Mar 16, 2015

I absolutely LOVE working with Cameron Paul! I'm on my second lease and he has always made my experience a great one! He is friendly, takes the time to know you to better understand your likes and needs and delivers satisfaction every time. My vehicle has to accomodate my grandmother, whom I care for, and Cameron not only assisted me in making sure Grandma would be happy and comfortable but I drove away with a 2015 Mustang Ford that has me very happy as well! Loving my new lease!

RyanG

Mar 11, 2015

Purchased 5 vehicles from them. See Shane he is great. GM is a good guy to. Every experience so far has been great. Would use them again.

Andrew

Mar 4, 2015

Dealing with Chris Beck as my service advisor, hands down best advisor I've ever dealt with in all my years going to sawgrass ford. Very thorough in explaining details and takes the time to keep me in the loop as my truck got worked on.

David

Mar 4, 2015

Rolando in Quick Lane greeted me at our appointed time. He clearly explained the service required and its' cost. The service was completed faster than was told it would take.

Mary

Mar 4, 2015

This time from first moment I pulled up, I was taken care of. Eugene Smith was whom my contact was in the quick lane. He was very helpful. My car came out looking excellent inside and out. I was very pleased with my experience at the quick lane this visit.

Rebecca

Mar 3, 2015

Friendly, knowledgeable staff. No pressure to purchase anything. Tried to find me what I wanted and when they couldn't, they gave me a great deal. Couldn't be happier.

William

Feb 27, 2015

When you drive in it is so clean and nice looking. Service was fast and the people were nice and helpful.

Neil

Feb 26, 2015

Courteously, promptly, efficiently. I was there for a recall service on my 2004 Ranger. When I picked it up, I found that your service people had checked it out thoroughly. WOW! That's the second mile.

William

Feb 26, 2015

I love the professional service from all of your employees. Dan Shamir, Josh Danek and Jim Everly are first class professionals. Sawgrass Ford is a first class Ford Dealership. Thank You.

Jana

Feb 25, 2015

As soon as we walked in the door, a professional and knowledgeable sales person, Henry, was there to help us. He worked with us to find the best price for the truck and our trade-ins.

Jessica

Feb 25, 2015

The staff was very friendly and offered the best pricing without the typical pushy car salesmen feel you get from many dealers. It was one of the best car buying experiences I have ever had.

Richard

Feb 25, 2015

Easy in & out, had lunch in lounge while waiting, Eugene kept us informed of the progress several times while waiting without having to ask, came in for an oil change and unexpectedly purchased and left with a new vehicle.

Teresa

Feb 25, 2015

I had a great experience and left with a vehicle I could be happy with at a price I felt was fair. Thanks so much for helping to make that happen. I would definitely shop with you for my next vehicle purchase.

Karen

Feb 24, 2015

Very knowledgeable and patient sales representative and a great finance dept that took the time to show us every possible option before making our decision.

Brenda

Feb 22, 2015

I liked that they are fast, that I can just show up with no appointment and that the front desk service is really good.

David

Feb 20, 2015

I Always receive prompt and professional service. Rolando Garcia, Jess Horn and Eugene Smith do an exceptional job of taking care of customers.

Celia

Feb 19, 2015

Everyone is pleasant. Service is fast and precise.Rolando is always helpful and explains what needs to be done and why.Great service always.

Carlos

Feb 17, 2015

I was greeted and taken care of immediately upon arrival despite not having an appointment. I had a maintenance related issue that suddenly came up and without having an appointment, I was expecting to be there all day long. Once I explained the nature of my problem, Alissa immediately had the foreman take a test drive with me to gain a full understanding of what the issue entailed. I was later taken home via the Ford Shuttle Service and was notified promptly upon the completion of my vehicle repair. Overall fantastic experience-definitely the best service I've ever had at a dealer. It was my first time at Sawgrass Ford, I usually have my maintenance done at a Margate Location, which is always a headache. Needless to say, from here on out I will only go to Sawgrass Ford. Alissa was Fantastic!!

Michael

Feb 17, 2015

The service is fairly quick and the people are extremely friendly. Eugene Smith made it a point to go out of his way to tell me what was going on and how much longer I should be waiting.

Patricia

Feb 17, 2015

The service was great. Had great communication with the service manager that took care of me. The service was timely and efficient.

James

Feb 13, 2015

when I arrived Eugene met me immediately at my car. ushered me to the waiting room. He took all vital imformation from my car. Printed out an approximation of my problems. The price was less than the quote and hewashed my car. A very nice touch. I inquired about adding a two position seat & mirror adjustment to the vehicle. He took me into see the person who handles that problem.Unfortunately Ford doesn't have a kit to do that. I Ford ever makes a kit please contact me..

Mary Ann

Feb 12, 2015

I don't need an appointment, they meet you as you arrive, people are nice, clean, job always done right. If I need something they try to accommodate my request that day. Prices competitive or better.

Ricky

Feb 9, 2015

I have never used quick lane but my new work hours make it hard to use my normal advisor. I was sceptical at first but I was very pleased at my service and Eugene was a great help at making my experience a good one .

Claudio

Feb 7, 2015

I have a fleet vehicle and this was my first time getting serviced at Sawgrass Ford. I had the best experience ever at your dealership thanks to Kyle Vogt's excellent customer service. He was very knowledgeable, friendly and got my car serviced very fast. My congratulations to whomever hired and trained him, he is definitely an asset to your operation.

Colleen

Feb 7, 2015

Everything. I was treated professionally from the minuet I walked in, until the minuet I left w/ my new Focus. I was impressed with the customer service I received, as I work in cust. svc, and these people went beyond all I'd do for a customer. Excellent!

Bradley

Feb 6, 2015

Efficient knowledgeable sales personnel. Arrived at a deal in short order. No hard sell of extras. No deception. Dealt essentially with one sales person. No dealer fee.

Rachel

Feb 6, 2015

I was immediately greeted before I got out of my vehicle, the dealership is very clean and easy to access. When my vehicle was completed, it looked like it was washed (thank you). I was missing one of my tire valve cap and was going to buy new after my service, but when my car was returned, there was all new valves on all the tires. I had not told anyone I was going to get a new valve. This is a very good example of attention to detail by your service technicians.

Dawn

Feb 3, 2015

Alissa Pecoraino has been my service agent since I purchased the car in 2008 and I have full confidence in her work. She is very attentive to what our problem is and thoroughly plains the type of service that is needed. Her performance is excellent.

Colleen Elizabeth

Feb 3, 2015

Couldn't have asked for a better experience. Very professional group who made buying my new car so much easier then I'd ever expected.

Jose

Feb 1, 2015

Personal service. Quick lane Service reps always acknowledge me by name. Quick, easy way to get car serviced. Very clean also.

Michael

Feb 1, 2015

Alissa Pecoriano is the best service manager I have encountered in your organization. Efficient, resourceful and a pleasure to deal with.Having the courtesy van is a huge plus.

Nicolas

Jan 27, 2015

Everything was handled quickly and efficiently, very helpful with all my questions and found exactly what I was looking for

Paul

Jan 26, 2015

I like the way I am taken care of immediately by Jess Horn. He is always attentive, cordial and informative. I am also very pleased with your mechanic Danny Genao who takes the time to show me and explain to me the different aspects of what he is doing to my car. Both gentlemen make my experience a great one.

Charles

Jan 24, 2015

Very pleasant experience working with Carl Henning. Thanks for having a man like him on your staff. Will do this again.

Christopher

Jan 24, 2015

First and foremost the quick lane is QUICK and it doesn't matter how busy they are. Walt in finance is the man he always bends over backwards. With any issue he resolved it right or wrong.

David

Jan 24, 2015

I had an appointment w/ Mr. Chris Beck but he was out sick. Ms. Alissa Pecoraino stopped what she was working on when she noticed me standing outside his door to help me. Alissa was so kind & professional. Her follow up was impeccable. I will continue my service as well as my husbands Taurus Sho in the future. Many thanks!

Evelyn

Jan 23, 2015

every single person was helpful, kind and informed. From the salesman to the manager on duty. I hate car buying but these folks helped me find every rebate, discount and the best rate! I would go back again for sure.

Margaret

Jan 23, 2015

My contacts with Alissa Pecoraino are always pleasant. She is very patient and knowledgable with an old lady who knows nothing about cars. I enjoy my contacts with her.

Steven

Jan 23, 2015

Service, professionalism. From the buying process to the service department it is a flawless experience! I highly recommend Sawgrass Ford.

Angie

Jan 20, 2015

I had my rear view mirror re-hung and it took from 8am to 6:30pm. Should have taken a half a day. Kyle Vogt was good to work with

Sylvie

Jan 20, 2015

Ease of finding the express service line. Quickness of the service tech to come and greet us. We also were able to sit and have lunch and watch TV while we waited. I felt at home.

Humberto

Jan 14, 2015

Attentive personnel and shows you exactly what you came to see with out any dude steps. Not pushy in sales and works with you to complete transactions.

Karen

Jan 13, 2015

My time was as pleasant as I could imagine at a car maintenance place. Service was quick. Eugene was was more than helpful--he went the extra step. He even arranged to have my car washed. I'll be sure to look for him next time my car needs service.

Vincent

Jan 13, 2015

My experience servicing my car at your dealership has always always been a very positive carefree event. My service advisor Jess was very professional and deliver the car at the promised time. The car wash guys also did a very good job on the car. I always like the fact that I can have my car washed when serviced. That's a great plus.

Daniel

Jan 12, 2015

My air conditioning broke on a Friday afternoon.. I thought for sure it was not going to be fixed... Two hours later my ac was fixed and have an oil change.. Amazing service.. Exceeded expectations.. Rick Danek is a miracle worker..

David

Jan 12, 2015

I went to the Quick Lane and was attended to by Rolando Garcia. His service was excellent and all of my needs were met.

Carol

Jan 10, 2015

I like the family atmosphere of the employees. Everyone seems to know each other by name and are more than cordial to each other. That means happy workers which means excellent service to the customers.. thank you for your caring for the customers and meeting their needs.,

Linda

Jan 10, 2015

Your people are the best. This time I worked with Jess Horn in the Quick Lane. It took forever for the part to come in, but he followed and watched for it and called me immediately when it became available. The process took a week, but I know that Jess did whatever he could to make it happen.

Craig

Jan 7, 2015

we were given many options and had to make a choice.All choices hurt, but we are still on the fence as to was this choice the right choice. time will tell.... and of course Many thanks ... the new engine has made the old SUV new again from the sounds to driving all is good.

Jacqueline

Jan 7, 2015

A'lyssa was very detailed helpful and courteous. She specify that she would call when vehicle was ready and she did as well as inform me of the next steps that I needed to follow. Excellent asset to your team.

JS

Jan 7, 2015

I've been a loyal customer for many years but I must say the lack of customer service and professionalism has really taken a dip at Sawgrass Ford. The service department is a complete disaster for a simple oil change and maintenance. My truck was in for repairs and they wouldn't provide updates or an estimated time. The cashiers are clueless of how to behave in a work environment and how to treat a customer. She overcharged my account several times for not paying attention. The girl was acting like if she was on drugs! This place has scaled down on the quality of people they hire.

Scott

Jan 7, 2015

Worst experience ever! Lets just say there a bunch of thieves. I bought a used truck and major issues two weeks of owning it. Have not made my first payment yet, went in to get it looked at due to a safety issue. Sure enough they drag their feet and get nothing done. I have I a major safety issue that I brought to their attention and they tried to charge me $100 to look at my truck. I waited 4 and a half hours for there mechanic to shine his flash light into my rim and say what the issue was. Here is the best part!!!! A new rotor and caliper and 4 new break pads would cost me 1,400! I bought the truck TWO WEEKS AGO! You know what a shop down the street quoted me at? $300. Sure enough they will be hearing from my layers!

Barbara

Jan 3, 2015

Jess and Gene I am sorry so not remember the other tech they were all great and very knowledgeable on the progress of my car.

Ralph

Jan 3, 2015

As usual, Chris Beck was there for me and got the problem solved in record time. He always makes me feel like I'm the only one he cares about even though I know he deals with many owners every day.

Valerie

Jan 3, 2015

My battery failed on my 2013 Focus and after road service jumped it to start, I immediately drove to your dealership.Rick Danek took my Focus in and within two hours My car wasroadworthy.

Donna

Jan 1, 2015

It didn't matter that I bought my car elsewhere. The service writter (Kyle) couldn't have been nicer or more accommodating. He was professional, efficient and made the process easy for me.

Joseph

Dec 31, 2014

Christopher Beck, was right there waiting for us, took us in than called us with a little while later with a Estimate for the Michelin Tires we asked about. We said "Yes do it" and the Flex was clean and ready to go when he told us it would be. The Mrs. will only work with Chris Beck, She trusts him with Her Ford. We live 1/2 mile from another ford dealer but we travel to Sawgrass Ford because of the People, and it starts with Chris Beck...Thank You

Alan

Dec 27, 2014

Kyle provided an excellent service experience. My Explorer was done at the time promised, everything completed, washed and ready to go. Thank you!!

Tony

Dec 27, 2014

The service advisor (Jess Horn) was very professional, very knowledgeable, and kept me informed through the entire process. Employees like Jess are an asset to any company.

John

Dec 24, 2014

The ease of getting an oil change from the service department. The manager and staff are always pleasant and accomodating.

Bruce

Dec 23, 2014

I used the Exress Service and I was in and out within 1 1/2 hrs, for oil change and tire rotate and balance.

David

Dec 22, 2014

Very easy and quick. Went to the quick service lane to get an oil change. I was unaware that my service plan didn't kick in until 7,500 miles and I was just past 6,000. The gentleman said that wouldn't be a problem and he would get the oil change done anyways. 20 minutes later I was driving out of the lot. Excellent service.

Lou

Dec 19, 2014

Everything! The best was Kyle Vogt my service advisor. He was very professional and efficient yet personal and compassionate. He was always available or returned calls promptly. His recommendations were very helpful and I felt I could trust him. I will definitely return to Sawgrass Ford in the future mainly because of him.

Dave

Dec 18, 2014

The thing I liked best was the genuine interest in my satistaction by the Service Rep. A'llissa Pecorino. She's very caring about her cutomers and instills a sense of trust.

Ralph

Dec 17, 2014

We had a great experience at this dealer. This has been the fastest we have ever purchased a vehicle. We got there at 5:00 pm, and were out of there by 7:00 pm. The sales associate was excellent, as well as the person who attended us by phone, I believe his name was Ernie. Great experience overall.

Anna

Dec 16, 2014

Service Advisor was awesome and Diego is the best. I have been visiting Sawgrass Ford for 15 years and I have never encountered anyone that I didn't love...

Bennett

Dec 16, 2014

Lease on 2012 Explorer was expiring. Called Ron Melchorie.Ron set me up with 2015 Explorer and personally delivered vehicle to me. Transaction over in 15 minutes. EXCELLENT!

Paul

Dec 12, 2014

I came in with out an appointment because of a bad vibration when driving my truck. I was promptly met by Alissa who was all ears when i was describing my problem. She had the proper paperwork filled out and within ten minute my truck was being test driven to diagnose the problem. Another 10 minutes and they found it was simply excess mud caked up on the rims causing an imbalance. She said that a proper pressure wash of the rims should cure the problem and only charged me a half hour of labor. In addition to the rim cleaning they also did a multi-point service and greased some suspension fittings as a preventative measure. All in all i was out of there in 45 minutes, truck running smooth as silk. I really appreciated the honest assessment of the problem, they were clearly interested in keeping me as a future, long time customer and totally blew me away with their customer service. I live in Key West, FL. about 180 miles from them and cant wait to return to Sawgrass Ford for their awesome service.

Richard

Dec 12, 2014

Personality,Not pushy,took his time like I was the last customer he would ever have..Being a former auto salesman for 25 years I really appreciated Louis Napolitano.

Gary

Dec 11, 2014

Service Writer very efficient and courteous. Always enjoy waiting in Cafe, or browsing around at your car inventory. Service was quickly completed.

Armando

Dec 10, 2014

Dan the man is a great Sales Person. He really cared about me. John the General Sales Manager went out of his way to make sure that i was happy.

Gabriella

Dec 10, 2014

We felt comfortable from the second We walked in the door to the second we walked out of the door with my new car Everyone was very friendly and professional

Reinaldo

Dec 9, 2014

Been doing business there for so long, I know everyone as if they were family. Alwyas a pleasure when I am there.

Giselle

Dec 8, 2014

I loved the interaction we had with every member of your staff from Ariel Gonzalez, our sales professional to Carlos, our Finance Manager including one of the managers who ran our numbers. Everyone interacts with each other like they are a family. I loved that Ariel was not pushy and gave us our space and asked the right questions! This is my first american vehicle and lease. Even though it has only been 5 days, I am loving my Ford Explorer so far!

Katia

Dec 6, 2014

The level of service was outstanding. Not only from sales representative, Dan but also from everyone else involved in the process. This is my 3rd ford car and I would never consider going anywhere else.

Ronald

Dec 5, 2014

My service advisor,Chris Beck,went out of his way as always to get my concerns properly taken care of. He is one of the best service advisors I have ever worked with at any of the dealerships I have gone to.You really need to make sure this guy stays at Sawgrass Ford.

Diane

Dec 4, 2014

Dan was knowledgable and easy to talk to. It was evident that he knew exactly what needed to be done and made the leasing experience easy.

Jr

Dec 3, 2014

Rolando is the best. Treats you like family and keeps you informed as to where they are on the repair of your vehicle.

Carolyn

Dec 2, 2014

The friendliness of the staff. Our salesperson Dennis Rose is fantastic! This is the 4th vehicle we have brought with him. Finance is very friendly as well.

Julie

Dec 2, 2014

Norman was very pleasant salesman; I didnt feel any pressure to buy the car. They made it very easy to trade in my old lease for a new one, I love my new car Thank you Norman and Sawgrass ford

Michael

Dec 2, 2014

Our sales person George Schindelmeiser was the best I ever had. I have purchased many automobiles in my life, this recent purchase was the easiest and most pleasant experience we ever had.

Victor

Dec 2, 2014

Great experience! Henry listen to what we were looking for (model, color, monthly payments, etc.) and made the deal possible. Thanks!

Albert

Nov 30, 2014

Kyle, the Service Advisor, is the best. He got the car into the service area ASAP, and the job was done in a timely manner. While waiting, I spent some time in the showroom, and Stormin Norman came over and engaged me in conversation while he waited f for his"sale time"and room the time to ask about family and other things. His personal touch is always low pressure and personal. When I first came to Sawgrass, my youngest son had just wrecked my wife's car and I was thankful he was alive and stared b'cause I did not know where the money would come from our what was adorable. Leasing worked the best, thanks to Norm. When I needed a truck, Norm called me when he got in what he thought I would need as an e everyday vehicle, and it worked out. My next vehicle will come from Sawgrass. Kyle is one of the best Service Advisors I've come across in 58 years of driving.

Bruce

Nov 27, 2014

Chris Beck my service advisor was yet again spot on with perfect service, communication & delivery on service for my 2013 Mustang Boss 302 Laguna Seca !!! Awesome as always ...make sure he gets proper BONUS $$$ end of year !!

Curtis

Nov 27, 2014

My service advisior Rick has been taking care of my cars for over ten years. He is detailed and watches out for the customer.

Steven

Nov 25, 2014

Easy entrance where you handled quickly. Rolando was must customer service agent. Another agent - it's nice that Jess remembers me.

Karen

Nov 24, 2014

Rick Danek took excellent care of me and made sure that I had a ride back to work, he called me several times during the day to keep me updated on what was going on with my car repair.

Jeffrey

Nov 22, 2014

ITs nice to not have to play the typical "Let me go back to my manager" game, the manager was involved, the deal was easy and my time and dignity were respected.

Patricia

Nov 20, 2014

Great experience from start to finish with the purchase of my 2015 mustang gt. We had ordered the car in back in June from Dale. So when the car arrived my husband went down to the dealership and got all the paperwork finalized with Dale and Carlos. With their help everything everything was executed brilliantly. They also had time to tint my car. When I arrived from a long day at work Dale advised me it would be less than 10 min for me to finalize the paperwork and it definitely was. Then I was off to see Brian and he helped me sync my phone and a little overview of electronics and tried out my new 6 speed. I told Dale the next day I couldn't even back up the car or lower the a/c so he set me up with Yani to whom I must say is outstanding, very informative and calmly explained everything in detail. He is patient and kind and now I can backup and have a better undemanding of how the electronics work. I left Yani thinking yeah I've got this and felt empowered. A huge thank you to Dale for making this awesome experience. Thanks to a great team at Sawgrass Ford.

Pderosier "Heat Fan"

Nov 19, 2014

I have bought several cars through Sawgrass Ford. If your in the market for a car go see them. I recommend you ask for Steve Baskin.( I have purchased all of my cars with him.) He's a great Salesperson and a pleasure to deal with.

Heather

Nov 18, 2014

The service guys were friendly and the service was compketed quickly. Diego is the best. He is so customer focused.

Greg

Nov 16, 2014

Stopped for an oil change with no appointment. Eugene immediately greeted me and took my car for service. He reached out to me several times during my visits to give me updates. He also had my car completely washed. I was very happy with the entire experience

Nanci

Nov 15, 2014

it went so smoothly and i was kept up on everything that was being done with my car, you guys are the best

Luann

Nov 12, 2014

The sales person knew just what I wanted and how much I wanted to spend. He was knowledgable about the vehicles

Aaron

Nov 11, 2014

Able to get a great deal on a the car I wanted. Everyone worked with us to make sure we were satisfied. Great customer service all around. Will be back for our next car and will refer friends and family.

Brian

Nov 10, 2014

From the moment I met the young lady Tamika she was on point. She handled everything efficiently. I was thoroughly impressed.

Francisco

Nov 10, 2014

My top of the line Service Consultant Rick Danek was fantastic. He made my experience at SawGrass Ford exceptional. Rick explained details of the Ford Recall Notices, gave my a time estimate, and was looking after my best interest as far as time.This was my first time at SawGrass Ford and will now be my go to Ford Dealership. By far the best Service Consultant I have had at a Ford dealership. Perhaps Rick Danek can teach, train, and show other Ford Dealership Service Consultants how to deal with Ford Vehicle customers. Was my pleasure to meet him.

Scott

Nov 9, 2014

There was no waiting when I drove up. The service manager came right over to my truck and got the process started.

Celia

Nov 7, 2014

QuickLane is the greatest invention since the Model T , and Rolando Garcia has always made me feel confident in that my car is taken care of expertly.

Ethel

Nov 5, 2014

Very helpful, Pleasant, Worked with us from beginning to end.Did everything in there power to get me what I wanted out of a vehicle.

Hewlett

Nov 5, 2014

Rolando (quick service lane) always takes the best care of me! I think Rolando is a major reason I take my business there! I trust him and he always makes time for me! My sincere gratitude to Rolando!

Howard

Nov 5, 2014

My service manager Rolando treats me like an old friend and really tries to make my time there as short and enjoyable as possible. He makes sure I am aware of everything going on with my vehicle and lets me know what needs to be changed in the correct time frame for that service.

James

Nov 5, 2014

I like That Ariel Gonzalez my sales rep, made me feel comfortable and was able to go above and beyond his job for me.He was very attentive to my wants and answered every question I had.A+

Juan

Nov 4, 2014

Great experience. Negotiations were fast and to the point.Very happy with my new truck and the service provided.My salesman, JC was outstanding in every aspect.

Trijntje

Nov 4, 2014

went to quick lane and in 1 hour I was out again. Although it was very busy. Eugene Smith was very polite and helped me great.

Peter

Oct 28, 2014

The care in which my salesman Matt Ostrem gave me in order to find a lease car and program to fit my needs and my wallet. In addition, the constant follow thru since I drove off the lot with my new Explorer.

Patricia

Oct 27, 2014

I was greeted upon arrival. My service manager was in touch with me for the short time I was there

Jennifer

Oct 25, 2014

My salesman ( Ray ) bent over backwards to make sure that I was accommodated in anyway possible. I also loved the On Board Computer tutorial I received when I picked up my car. I felt much more confident and comfortable with my purchase.

Jaime

Oct 23, 2014

Chris beck always provides outstanding customer service every time and goes the extra mile to take care any issues I have. Even though I'm havin minor issues on my new 2014 f250 Chris beck makes sures that I'm taking care of. I have no complain

Vantonio Moore

Oct 23, 2014

Rolondoe always do a great job in taking care of my work truck as well as my personal truck. Great place to go.

Jay

Oct 22, 2014

My Service Writer Alissa Pecoraino is the best. She has always been a pleasure to deal with. I live 200 miles away now from Sawgrass Ford but I try to take my truck there for any major service because I know that she will make sure that I am taken care of.

Nicole

Oct 22, 2014

Kyle was very cheerful as well as informative. I understood what was to be done to my vehicle and reassured that the problem would be resolved.

Jerri

Oct 21, 2014

We are always greeted by Eugene with a hearty hello and glad you're back. We don't wait that long for an oil change and tire rotation. There's a grill that's open in case we're hungry. The prices are great for service.

Judith

Oct 21, 2014

My car is at your body shop due to extensive damage from a rear end collision. Upsetting as this experience is I at least know the my car will be taken good care of and I am confident that they will do the best to repair it and bring it back to pre-accident condition.

hherm

Oct 20, 2014

Very easy to deal with and proactive approach from Louie...

Craig

Oct 18, 2014

Service staff very professional and attentive. Always friendly and go out of there way to assist you and take the time to inquire about your visit. Alissa Pecoraino is the outstanding service rep. I travel from north Fla. just to plan my service appointments with her. Everything is done right. Thank you

Mark

Oct 18, 2014

The service rep Alyssa was very professional and explained thoroughly....the service manager...don't know his name ...was very attentive and kept me in the loop. Offered me lunch and allowed me tj use his phone charger. He went above and beyond!

Robert

Oct 17, 2014

I didn't have an appointment as I had to be towed in. Alyssa took me right in and although I had 2 customers ahead of me I don't believe my wait was excessive. I have always had nothing but positive things to say about Sawgrass Ford.

Tana

Oct 10, 2014

Everyone was helpful, nice and professional!!Was able to get a new care in an hour in a half. From walking in till I drove off the dealership!! Great experience!!

Marvin

Oct 9, 2014

All people related to the purchase of my vehicle great me as I come in ask me what my needs are. Treat me like if I was a friend.

Sal

Oct 7, 2014

Sawgrass Ford has great service and always givings me the VIP treatment. My service advisor Kyle is the best.

Jeff

Oct 6, 2014

Jess at Quick Lane just can't do enough for his customers. He is consistently delivering the best customer care I have ever seen from a dealer. My wife's Escape lease is up in about 6 months and The warrantee on my F 150 will be up then too. Because of Jess we may see if your sales department has improved since our last visit.

Wesley

Oct 4, 2014

As always, Alissa Percoraino is always pleasant and on task. The quality of work is exceptional and my wait time isn't usually to long or unbearable.

Michelle

Oct 3, 2014

Visited quick lane dropped off my suv was taken to work and bought an hour later it was cleaned tuned up and ready to pick up. Great service

Guillermo

Oct 2, 2014

As soon as I walked in to the dealership I was greeted like I was once there before. The sales manager Kris and the sales associate Jay were impecable with their service and professionalism! They really made me feel very comfortable and trustworthy throughout the whole process.

Joseph

Oct 1, 2014

Every One Is Courteous And Friendly And They Got Me Out In A Very Timely Manner. Thank You Once Again

Deborah

Sep 26, 2014

Our Salesman "Stormin Norman" was very easy to work with, He was pleasant , non pressuring and listened to exactly what I wanted in a vehicle. Also the financing was so easy. None of the going back and forth that usually happens during the negotiations for a vehicle. This was a far better experience than I have had at GM. I love the Ford Fusion and would highly recommend your dealership to others. I thank you for making the experience "painless" and pleasant.

Nicole

Sep 25, 2014

Rick D. was amazing!! I have a toddler and my escape was not starting. He made sure the problem was fixed and was so helpful! We used him one time before and came back because we trusted him. Thank you so much Rick!

Rose

Sep 25, 2014

Alissa Pecoraino was an outstanding service representative.She was extremely attentive. She kept me informed throughout the repair process with prices and time allotment. She quickly and efficiently provided me with a loaner car and made the entire process a pleasure. I am extremely satisfied with her professionalism!

Penny

Sep 21, 2014

Service Techicians are most professional and expedient in theirservice. Alissa Pecoraino is the best. She always get me in and out in a reasonable time. Always quotes the price before the service is done and give me a heads up on what needs attention next (i.e new tires, brakes, etc)

Ariel

Sep 20, 2014

Kyle always takes great care of me, all the guys do a great job! Very happy- had my tire changed and car cleaned and ready to go in no time. Kyle kept me informed every step of the way as always. Thank you quick lane crew!

Arsenio

Sep 19, 2014

Very professional the environment is very mission oriented- to provide the best service in a friendly well organized manner. My "change oil" notification came on while I was in Miami that day and didn't want to chance it and went to midway ford, I ran out and requested my keys back because of my lack of confidence based on their attitude and disorganized Atmosphere. I've been spoiled at sawgrass

RobertF

Sep 18, 2014

Our salesman, Norman Morse, was excellent! I highly recommend this dealership.

Renee

Sep 14, 2014

Had a great experience. Jess Horn was the associate who helped me. He was professional and efficient.He did an excellent job.

Mark

Sep 12, 2014

Mr. Eugene Smith was my Service Adviser. He is a very professional representative of Sawgrass Ford. Prompt, courteous service. Attention to detail. I was able to take advantage of my Sawgrass Ford complementary oil change and my bonus cash took care of 'The Works' service. On the way home using 595 I switched lanes and struck an aluminum ladder that had fallen off a vehicle. It did not appear that I was loosing fluids as a result of the impact. I returned and Eugene along with several mechanics immediately placed my Mustang GT (the best car I ever owned in my life) on a lift and inspected the undercarriage. other than a few minor scrapes there was no damage. I got lucky. I was very impressed with the actions of the entire crew. They could tell I was upset and feared damage. I was treated very, very well by all. Thank you!PS Man! Your service bays are clean as a whistle. You could eat off the floor. Very impressive.

Peter

Sep 12, 2014

From greeting to the lease contract everything was in a friendly atmosphere that at the end you feel like a valuable customer. The whole decision process to buy an used car or lease a new cars was made easy by a team of experts. Sales, Front desk, finance management. Perfect day for car shopping! Overall a decision making process in only 3 hours.

Ken

Sep 11, 2014

Chris Letta did an excellent job keeping me informed of the status on my car. I had a screw in my tire and I was very concerned about my wheel getting scratched when they had to repair it. Chris knew this and assured me this would not happen. I received the car in the same condition when I dropped it off. Thank you Chris and the tech who worked on my car.

Thomas

Sep 11, 2014

Quality and knowledgeable sales person who simply responded to my needs and requests without trying to get me to do something different.

R.Warren

Sep 1, 2014

I dealt with a service consultant. If you choose to use the services here, you cannot talk to the mechanic. This was a pitfall in my experience with the company. I have a better than average working knowledge of my diesel, and typically perform my own repairs. I explained, in detail, what work needed to be done on my vehicle. This information was not passed to the mechanic, in large part, i hope, because the intermediary did not understand what I was saying. Otherwise the lack of communication was either a result of dereliction or a systemic issue with communication within the shop. When I picked my truck up, three days after drop off, I had $200 worth of parts in my truck I had stated explicitly that I did not need. I already had them. In fact I ordered them form another ford dealer for 62% of the price billed to me by sawgrass. They will take "list" for their parts. Thats Ford's lingo for "reamed". The parts which I also specifically asked for were nowhere to be found. I brought my truck in with 4 problems: 3 small. 1 moderate. $1800 later they had fixed at one two of them and not touched the others*. (hydraulic leak, oil leak (HPOP)*, turbo spooling, and coolant leak*). Of the two problems addressed by the shop, they only fixed one. I got a $1000 bill for the hydraulics and the problem was just as bad when I picked up the truck. I am considering "alternative actions" to deal with this company. Caveat Emptor!

Paul

Aug 30, 2014

Service manager Rick. He us excellent. We got our first Ford 1999 and he has taken care of us since that time. I would have no one else. We are a Ford Family we have 5 Fords. Rick is an the Best !

Kirk

Aug 28, 2014

RICK DANEK WAS VERY PROFESSIONAL AND THOUGHTFUL IN FULFILLING MY EXPERIENCE AT SAWGRASS FORD THE REPAIR WAS HANDLED QUICKLY AND I WAS ON MY WAY.

Hugo

Aug 27, 2014

Courteous , efficient and personalized attention.I was out of there on one hour on a busy Monday.Eugene was very kind and efficient,very good!,

Norman

Aug 26, 2014

The service department (Enrique Carbono and Allisa Pecoraino) were outstanding in handling my service related issue. My new vehicle which I had purchased at Sawgrass had a cracked window which was obvious that it was not a result of an impact. Pictures were taken and sent to Ford who denied the warranty of the glass. I called Ford and received a case number and had not heard anything. So I went to the dealer and was waiting for assistance when Enrique asked if I had been helped. In any event he got involved, looked at the defect, and resoloved the issue. Incredible service!!!! not just because it was in my favor, but because of the professionalism by the staff. Alissa was excellent in her follow-up calls to me to advise of status and appointments. I am quick to complain, but equally quick to compliment. This service was OUTSTANDING,

Jessie

Aug 24, 2014

Every time I bring my vehicles in for service, I always receive top notch customer service. Kyle Vogh always provides the wife and I great service. I currently own a 2012 F150 FX2 that I bought used from Sawgrass, and a 2013 Ford Mustang GT. I wouldn't take my vehicles anywhere else.

Ralph

Aug 24, 2014

The first two times we visited the dealership there was no pressure to buy. We came back a third time and purchased a vehicle because we were comfortable about not being pressured to buy when in the store.

James

Aug 23, 2014

the quick lane is all ways good with me .. and when ever I deal with Chris Beck I have a good experience .. and that's what I like about saw grass ford...

Carlos

Aug 22, 2014

Excellent job ! On behalf of my family, would like to thank Rick for his outstanding help on my last and previous service visits to this dealer. Rick is always going the extra mile for the customer. & we appreciate his continuous support!Thanks

Richard

Aug 22, 2014

Rolando Garcia is the BEST! There are never any problems when he provides service. I cannot say that about others at Sawgrass that I have dealt with in the past. He is the only reason that I keep coming back.

JohnC

Aug 20, 2014

I had a problem with a tire and my service agent Eugene Smith got me in immediately and took care of the problem. Great guy and great service.

Mariamely

Aug 20, 2014

Very friendly and helpfull. We have been purchasing vehicles from Sawgrass Ford for the past 12 years. It has always been a great experience.

Andrea

Aug 15, 2014

Rick Danek and Kerry, the mechanic are the best people!! They are the ones I come back to see every time.

Marietta

Aug 14, 2014

I was scheduled for my recall with Jose, but Alissa was cordial and advising me that Jose was out that day, she proceeded to process my vehicle and explained that everything would be done. She also called Enterprise requesting to have someone pick me up for the rental car. Later she called me to update me and indicated that an oil change was needed, to which I agreed. Alissa was great and made my total experience very pleasant. She was very customer oriented and I being in the service business appreciated her efforts!

Carlos

Aug 11, 2014

I had an appointment set up so that I could get in and out fast, and that is exactly what happened. Kyle in the service department was great!

Deirdre

Aug 7, 2014

Kyle, Service Manager did an outstanding job dealing with my insurance company to all repairs covered. Kyle is a asset to your company. Will highly recommend Ford.

Gary

Aug 7, 2014

The Service Associate was supportive and responsive, I did not have to wait and he followed up with a call as soon as the mechanical issue was diagnosed. My truck was ready when promised and so far it appears the repair is holding up, but I just got the vehicle back so time will tell. Of course no one likes to have vehicle repairs, but the Sawgrass Team has performed well for me.

OMGBADDEALER

Aug 2, 2014

BEWARE! This dealership was caught on camera destroying a customers car and now BLAME THE CUSTOMER for bad press, even filling legal papers! Video here:https://www.youtube.com/watch?v=PZ12CuxmeFo&feature=youtu.be Statement from the President defending their actions: Sawgrass Ford 2 hours ago Edited Sawgrass Ford takes its customer service reputation very seriously. Although the customer's vehicle was fixed by driving at a high RPM, our dealership does not condone the language or the specific method used to solve the issue. I shook the customers hand and thanked him for bringing this to my attention. The technicians involved were dealt with, and the customer asked for some unrelated goodwill. We gave him four wheels and tires, free flushes and services, he took down the video, and we considered the matter closed. Neither the customer nor Ford was ever charged a dime. Commenters with technical knowledge have noted that the rev limiter on the car never went off, so the claim that we " blew up" his car was merely sensationalism, aimed at getting the video to go viral. This is a complex matter now because the surreptitious recording of individuals in the state of Florida is a crime. Sawgrass Ford has to be sensitive to the legal right of our employees as well. While we have always done everything we can to maintain happy customers, We cannot in good conscious continue letting this customer go on using the internet to gain free services from Sawgrass Ford. As always, there is more to the situation than this video shows. We hope viewers can see what is actually motivating this customer. Our intent is to put this behind us and move forward with the same customer satisfaction that has earned us multiple presidents' awards. -David Menten | President

Angelina

Aug 1, 2014

The sales person was extremely helpful and honest, it was quick, paperwork was done in less than one hour, and I was overall very impressed with the experience

John

Aug 1, 2014

Service adviser (Chris Beck) is always honest and an excellent representative of Sawgrass Ford. I always trust his judgement and recommendations.

Kenneth

Jul 31, 2014

I am there regularly because I drive a lot and always bring my truck in for service, the team there is very personable and a pleasure to work with.

Betty

Jul 30, 2014

Friendliness, courtesy and respect shown to us. Ease of all transactions being done. Louis Napalitano and Rob Blake were fantastic.

Jamie

Jul 30, 2014

Hector was very helpful and he was polite and courteous. I had a bad experience at a toyota dealership before I came to Sawgrass Ford and it was because of the salesman who was rude and condescending. Hector was the complete opposite.

Karl

Jul 30, 2014

I am treated like I am the only person that matters, each time I go there. I imagine all the customers feel that way.

Alan L.

Jul 26, 2014

Leaving on a trip. Dash light came on. Took car in. Handled quickly, efficiently and with a smile. They made me believe they wanted all my business. That's just one of many incidents with Sunrise Ford. All positive!!

Linda

Jul 26, 2014

In spite of the fact I had to come in on a recall, it was handled so professionally from the schedulers, to the service guys, even to the lady that drives the shuttle. Always excellent customer service and that's what I care about.

Tony Z.

Jul 26, 2014

I have purchased 10 cars from Sawgrass Ford. I keep coming back because they are honest and up front on what they say and do. The last 5 I have purchased have been Expeditions. I consider these the optimal ride as I have serious back problems and the running board swing out entry is a life (back) saver. Dan Shamir is the guy to see in sales. Tell him Tony sent you. In service Chris beck is fantastic. He has never led me astray on his recommendations and he gets it done. Fast lane guy for me is Jess Horn. I always get treated like family from all these guys. Oh, and the luncheonette makes a great grilled ham & cheese!!

NR

Jul 24, 2014

I am thoroughly satisfied with the Ford service department. They greeted me as soon as I drove up. The entire check in was complete within 10 minutes. When I returned for my car it was nicely cleaned and ready to go. I was absolutely impressed with everyone I encountered.

peter

Jul 24, 2014

Rolando has taken care of my ford explorer for 5 years and does a great job

Stuart Kaplan

Jul 22, 2014

My experience at Sawgrass Ford was fantastic. Our salesman was Ray Llanes who knew his product and was a pleasure to work with and purchase our Ford Escape. If your going to buy a new vehicle stop by Sawgrass and ask for Ray! You won't be sorry....

Orestes Martinez

Jul 21, 2014

Every time that I take either one of my Ford vehicles to Sawgrass Ford's Quicklane service, I have a wonderful experience because they are quick with the repair job and their customer service is bar none. Mr. Jess Horn is always wonderful with the customers and I know that I can trust him because he knows what he is talking about and I know that he is not trying to scam me. I am very happy with Sawgrass Ford's Quicklane service and especially, Mr. Horn's exceptional customer service skills. Keep up the good work Sawgrass!

Giulio

Jul 19, 2014

I had a service visit and had Richard Danek as my advisor. He could not have been more friendly and pleasant. A true professional, knowledgeable and attentive. Was a pleasure to have had associated with him. Dealership was very well maintained, buttoned up, everyone I saw that worked there was friendly and looked to enjoy what they were doing. Would suggest going there for a great service experience.

simpmg1423

Jul 17, 2014

I am not going to write a review...it takes too long and I don't think you would pay for my time. All I will say is every time I take my car to Sawgrass Ford I get excellent service.

Manny C.

Jul 16, 2014

On my recent visit to Sawgrass Ford (with one of my three Fords) I met their new Service Manager Enrique Carbono. He assured me that I would continue to receive the same excellent service I am used to getting from Sawgrass Ford and Mike Kubic for the last 15 years. My service advisor Eugene Smith was great as usual and I was done with my oil change etc. in less than an hour. I was concerned about my brakes since the Mustang is my daughter's car, and he assured me they were still in great shape. Great customer service is every day business at Sawgrass Ford.

Ellen S

Jul 15, 2014

GREAT!!! I have been buying cars their for several years, always treated like we were so important... I wouldnt buy a Ford from any other dealer...

Jose

Jul 15, 2014

Quick Lane is great. Jess attended to me as soon as I arrived and called me promptly as soon as the vehicle was done.

Moe

Jul 15, 2014

Everyone that helped me with the sell of my car was outstanding. They are the reason I keep coming back to buy vehicles. I recommend Sawgrass ford to all my friends. I have bought 6 from you guys. Thank you for everything, Moe Moge.

Paula

Jul 15, 2014

Since purchasing my vehicle in 2012, I have found the contacts I have had since then to be very refreshing, always courtesy, friendly staff, very attentive to my needs. I have often expressed my feelings about the service that has been rendered me and/or my daughter on the occasions we had to visit there. I commend your day staff for all they do, to ensure the best quality of service is provided and the wait time is as comfortable as possible.

Bruce

Jul 14, 2014

Service advisor pointed out what was needed, told me how long it would take, and it was done when he said.

Judith

Jul 14, 2014

I pulled up to the Service Dept and I was immediately greeted and attended to. I was not just shown where to go but the gentleman who greeted me took me to where I needed to be. Jess was the person who oversaw the service on my car. Nail in my tire and I needed windshield wipers. All taken care of quickly. Then I told Jess that my battery had recently been replaced and I had lost all my Sync programming. He took care of that also. I appreciated being taken care of in a courteous and expeditious manner. The Escape (2012) is a great car and I'm so glad I made that choice.

Ian

Jul 13, 2014

Eugene was outstanding!! He was very accomodating to me as i had my little girls with me and got me out of there when promised.

Joan

Jul 12, 2014

Coming into the dealership trading in 2 vehicles and getting anew 2014 Ford Fuscion was a wonderful experience. Dan Shamir always provides us with the best in customer service.. WaltStern always is the best too work with.

Alexis

Jul 9, 2014

No one was pushy or too aggressive but still strong and bold in their words and body language, all the while, being sincerely welcoming and friendly.

Robert

Jul 9, 2014

The service guy always go out of his way to please you and make sure that you are current on your servicing and recalls

Randal

Jul 8, 2014

Hosea did a great job executing the repair of my 2002 Ford. It was fixed in a timely manner and I appreciated the ride home. Would definitely use Sawgrass Ford again.

Theresa & Derek

Jul 5, 2014

We had the best experience while buying new car at Sawgrass Ford. Dan and Carlos are the most professional people to make the process of buying flawless.It was a pleasure to buy our fourth car at Sawgrass Ford. We would like to recommend them to any new buyer.Thank you for your great knowledge and professionalism. Thank you Sawgrass Ford you are the best ! Theresa & Derek P.

George

Jul 4, 2014

Chris Ledda, your service consultant, made what could have turned into a tragedy for me, into a surprisingly pleasant experience. My van is an essential part of my business. When it is not working, I am not working. From the moment I first spoke with Chris, I knew I was in good hands. He is exceedingly knowledgeable, courteous and kept me updated. His estimate of work time and cost was 100% accurate. I have complete confidence in Chris, to do right by me and because of him, will bring my van back to Sawgrass Ford for future repairs. Thank you, Chris, for your help in making this major repair a far more pleasant experience than I had initially expected it would be. My compliments also, to the fine mechanic who rebuilt my transmission. I never met that person, but he did the repair quickly and my van is shifting beautifully. Chris gave that person high praise and I understand why. Thank you, Sawgrass Ford, for getting me back on the road and back in business so quickly.

Julio

Jul 4, 2014

The friendly Customer Service makes you feel like he is your friend to help you through and get things done fast

Merle

Jul 3, 2014

Kyle, my service advisor was wonderful. He was very personable and kept me advised of the progress of my repairs every step of the way. I had several repairs done and I am very pleased with all of the results.

Lisa

Jul 2, 2014

Alissa P. was very informative on how long it was going to take for my parts to come in. She was very professional and effective.Alissa kept in close contact with me. I also would like to commend Debbie, she was very friendly and professional giving Sawgrass Ford Shuttle service a plus. Franco gave me a ride to the dealership and he was prompt and also very friendly adding a great touch to the Sawgrass Ford Organization. Everyone was wonderful!

Barbara

Jul 1, 2014

Your quick lube service is great. You have two important people working that dept. and keeping everyone informed.will be back

David

Jul 1, 2014

The service representative was very polite and excellent explaining me the options I had. Service was in timely fashion. Resuming great service.

Jeffrey

Jun 30, 2014

The experience was great. I didn't have to wait at all and my service consultant, Kyle, took care of everything quickly. He was wonderful.

John

Jun 26, 2014

Upon arriving, I was immediately greeted by Alissa Pecoraino. She was very knowledgeable, and professional. She listened to my problems, and I felt very assured that the problem would be fixed, which it was in a very resonable amount of time. Very pleasant experience all around.

Kim

Jun 26, 2014

it was quick. they came up to me right away when I arrived and took the car back right away. was in and out in about an hour

Lauren

Jun 26, 2014

They made the process very easy and it was a low pressure sell. Norman did a great job and Kris, the sales manager, was very easy to work with.

Michele

Jun 26, 2014

The staff at Sawgrass Ford has always been fantastic. This is the reason we have purchased 13 cars since you opened. I always refer a friend!

Doug

Jun 24, 2014

Kyle was extremely knowledge, friendly, and customer service focused. He made sure he researched and gathered all information necessary prior to explaining to us our options.

Taryn

Jun 24, 2014

There was no pressure to buy, the gentleman addressed me as opposed to my fiancee. Ariel, was interested in my want and needs. They were diligent , fast, and thorough. I felt comfortable making my purchase.

Jacke

Jun 23, 2014

Jess Horn has been The Best service person I have ever had and I've had Ford's since 1995. He gives efficient and personable service. The customer feels comfortable.

Lonnie

Jun 22, 2014

We walked right into the Express Lane office and were greeted in a friendly manner by Mr. Eugene. He answered our questions explained some issues to us regarding our coverage and the oil was changed in no time.

Mike

Jun 21, 2014

Liked the professional welcome, expedited service and customer updates on progress with repair and also recommended repairs. Liked the experience

Robert

Jun 21, 2014

I have dealt with Rolando for more years than I can remember- never has there been a time when I have walked away from the service department dissatisfied. Everything is done right EVERY time! That's unusual for an auto dealership. I don't think I need to say anything else. And yes you can quote me.

Joseph

Jun 20, 2014

taken in for a recall and handled. also had car serviced all in a timely manner. chris ledda who took care of me also said to call him if any problems. i like that. I have always had good and friendly service.

Rebecca

Jun 20, 2014

JoseGonzalez called me and talked to me about the problem and went the extra mile to get it under warranty -- since the warranty just ran out 2 weeks ago--that made my entire day!! I appreciate his help.

Marc

Jun 19, 2014

On my recent visit Kyle was super-efficient, and on my prior visit Jess was also exceptional. They are fast, flexible, and reasonably priced. Easily the best service department I have EVER experienced.

William

Jun 19, 2014

Chris, our service technician, was very professional and courteous. He made sure that our requests were addressed properly and in a timely manner.

Lee

Jun 18, 2014

Recently purchased a pre-owned F150 - Lariat, and my experience were totally not like at any other dealership. It was so stress free, sales person, "Manny" was very, very professional and worked to get the deal I wanted. After few days I found a small problem and I called Sawgrass Ford. My service writer "Kyle" said: bring it in let's look at it - the problem was resolved (fixed) no hassles either.I am very satisfied and will go back for my next Ford or service. Best Regards.

Talal

Jun 18, 2014

Eugene Smith, was extremely helpful and assisted with from start to finish, answered everything I asked in a very professional manner. Highly recommend him

Tim

Jun 18, 2014

I had a bad experience in purchasing a vehicle there in 2003. Stopped to purchase 2 quarts of oil for my /012 boss mustang. Spoke to service writer Chris Beck for a minute about a planned oil change for my car. He was so nice, honest & knowledgable about my vehicle I decided to give you 1 more chance. He exceeded my expectations and brought back a guy who has purchased 8 new fords in my lifetime to hopefully my last dealership. He is a step (maybe even 2 more above others I have encountered) in the service industry!

James

Jun 16, 2014

Mr. Carl Henning is by far the very best car salesman that we have ever experienced. He is knowledgeable, efficient, and very professional.

James

Jun 15, 2014

I was greeted very cordially by Eugene Smith when I brought my Flex in for The Works. He kept me informed of what was found while my vehicle was being serviced. He was able to give me an instant $10.00 rebate. Eugene is an excellent employee.

Mark

Jun 15, 2014

I was treated as if my business was desired and valuable; an experience that is often not found. All staff I encountered greeted me and were exceedingly professional in taking are of my needs.

John

Jun 11, 2014

Your service consultant Chris Ledda is an asset to your company. He kept in touch with through out the day with status reports on my vehicle.

Fred

Jun 10, 2014

The service attendant was very professional and curtious. That was the most painless wait for an oil change and tire rotation. I was impressed with how fast the service was. I was extremely please.

Ivy

Jun 10, 2014

My sales person Matt was extremely helpful. My overall experience was excellent. Everyone at the dealership made me feel like an important customer. It was the most pleasant experience I've had shopping for a new car.

daphnereyn

Jun 5, 2014

If you purchase a vehicle and use your own financing BEWARE. Check your title make sure that the lein holder is correct. They will try to slip in Ford Motor Credit. Check the names on title to make sure they are correct. We purchase a vehicle from them in 4/14 and today is 6/14 and still have not had it corrected after numerous calls. They saying motor vehicle just pulled Ford Motor Credit out of the sky and listed them as the Lein holder. The same was said about the name being wrong. I think that someone in the dealership gets a bonus from FMC on vehicles being finance by FMC instead of your own financing. NEVER EVER WILL I OR ANYONE I KNOW PURCHASE A VEHICLE FROM Sawgrass FORD.....BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Patricia

Jun 3, 2014

I was greeted promptly.My service advisor Eugene knows me and I know himHe is courteous and thoughtful and reliable and goes above and beyond to provide the highest level of serviceMy appointment started on time and I was finished sooner than I expected

Yvonne

Jun 2, 2014

I like your Quick Serviced Department it is efficient and the three gentlemen in there are great and knowledgeableEugene, Josh and Rolando. I like your Service Department

Timothy

Jun 1, 2014

Quick and done- the car is amazing.. 2013 edge... not a single little thing wrong with the car for over 8 months.. not one thing.

Nan

May 31, 2014

Courteous, competent staff. Appointments are kept and the work is done in a timely manner. Car wash is excellent, too.

Gregory

May 30, 2014

meeting a lot of the people who work there, coming to say hello to me and asking if they could help me with anything. My service guy did a very good job. ( Jessy ).

Anthony

May 29, 2014

Chris Ledda followed up with a call to provide status on repair. He also made sure shuttle service was there.

Jeff

May 25, 2014

It was the best I have ever experienced. I was greeted as soon as I pulled up. I was escorted into the office where Jess greeted me immediately and took me to my vehicle where he asked what I needed and that was it. I was off. Perfect!

Teresa

May 24, 2014

The hospitality and all of the wonderful and dedicated employees who were very friendly, helpful and fast with their services and customer service skills. Beautiful staff.

Sheri

May 23, 2014

Kyle and Jose the service guys were quite helpful and pleasant. My car was ready when promised and cleaner (my car was washed) than when I left it which was an amazing surprise, and which I appreciated tremendously.

Hernan

May 20, 2014

Diego and Rolando Garcia were very friendly and expedited my car service, they both greet me with a big smile the first time I saw them!

Jose

May 20, 2014

Every time I go in, they treat me like a friend. It is some of the best customer service I've ever experienced.

Ivan

May 19, 2014

Going to the Quick Lane at Sawgrass Ford has always being a very pleasant experience. Mr. Rolando Garcia is very professional and always keeps me informed of the progress of my truck.

Mary

May 19, 2014

I kept getting a warning that the air in my tires on my 2010 Lincoln had low tire pressure. I had taken it to a local independent co and had the tires checked, air added, and they told me I needed 2 new rear tires. My Lincoln only has 20K miles. The tire svc light came on again Saturday, May17th. I was alarmed and worried about how I was going to afford 2 new tires. I took my car to Sawgrass Ford this past Saturday around 4:30 p.m., and I was surprised the Service Dept. was still open. I was greeted by a very friendly serviceman named Eugene. I told him the whole story; especially that the other tire place said I need 2 new tires. He took a look at my tires and advised me that 1 tire had a nail in it, and they could remove the nail and repair the tire. The other tire was fine. Only cost me $40 total. This serviceman, Eugene Smith, was so nice and so honest. The Service Dept. closed at 5 p.m. In a total of approximately 45 mins. my car was repaired and ready to go. In addition, Eugene had my brakes checked and told me that they looked fine. I will not take my car to any other service department from here on out, unless of course Eugene isn't there anymore:) For an older "blonde" lady it is so refreshing to know that I wasn't taking advantage of, especially because I know nothing about cars. Hat's Off to Eugene Smith!

Richard

May 18, 2014

Chris Beck Excellent communicator and responsive to calls and needs. Seems to be right on top of everything.Also the car wash was a very nice new touch.

Ronnie

May 18, 2014

I had an oil change and the tires rotated and my service writer Eugene was very attentive and kept me aware of what exactly was happening and when my car would be ready. I had an exceptional service experience.

Donald

May 16, 2014

I had never been to Sawgrass Ford but pleasantly surprised at the attention by all the employees I dealt with especially A service consultant by the name of Mike Cerniglia. He was a very well mannered and impressive gentleman. I couldn't ask for more attention or better service than I received from Mr Cerniglia.I was there for a recall but intend to return for all my service ! Thank you, Sawgrass Ford

Lee

May 16, 2014

Once again Chris Beck delivered outstanding service. I did not have an appointment but had an urgent issue with my vehicle and it was resolved and on my way under the time that I expected. I wasn't his only customer that morning but I felt I was the only customer. Thank you Chris!

Paul

May 16, 2014

Outstanding service is Rick. Very knowledgeable and always follows up with all card that he services. He is. Credit to Sawgrass Ford service Department. Also Danny the device mechanic is excellent. Very knowledgeable and knows his workRick and Danny excellent team. Thanks

Richard

May 16, 2014

Alissa Pecoraino, my service writer, listened carefully to my description of my car's problem. When it turned out that the parts were not immediately available, she not only 'saved' the work order so that I didn't have to start over later, she had the part sent overnight from FORD, kept me informed of status by phone,and set a follow-up service appointment that fit my schedule. When I arrived, she recognized me by name in the service drive and made sure the repairs were done to me satisfaction and that I was treated with patience and respect at every step of the process. When I waited in the customer lounge I had not eaten lunch and it was set up to accept cash only. However, the manager and his assistant realized my problem and offered me a free sandwich and drink to assure I was not left hungry. I have never been treated better at any service department and cannot speak highly enough of the wonderful service and treatment I received from Alissa Pecoraino. I will definitely highly recommend your dealership. Thank you for the really fine service.

David

May 14, 2014

I had the fortune of having Mike Cerniglia as my service advisor, and he patiently put up with my endless questions and concern for detail. I was introduced to your dealership as my E-350 based RV was involved in a tire recall by Michelin. I would also like to recognize a fine lady by the name of Madeline, who was my initial contact in the service department and who patiently worked with me and kept me informed of the status of the replacement tires, and of alternative tire choices should I not want to wait for factory original Michelin tire part numbers.

Robert

May 12, 2014

It was an emergency to reprogram and produce new keys for the TBird, as I was leaving on a trip with the car that day, and my wife had inadvertently taken the keys with her --- had to have the car towed to Sawgrass to make new keys, and they immediately put a mechanic to work on it so I could leave with the car.

Mitchell

May 8, 2014

Service Writer Rick Danek is the best. He has been servicing my Fords for over 10 years. If it wasn't for Rick I might not even own a Ford.

Rose

May 8, 2014

Rick was very welcoming and helpful. I brought my car in at the end of the day Monday and it was fixed and ready to be picked up at the end of the next business day. The enterprise staff were also very accommodating and it was easy to rent a car since they are onsite. I appreciate the fast and friendly service.

Ignacio

May 7, 2014

The quick lane is a welcome addition to the experience of taking your car for maintenance. Rolando's service is excellent and always is looking out for ways to satisfy my needs.

Vincent

May 7, 2014

The team was very helpful in helping me find the exact vehicle that I wanted, as well as accommodating me with the my leasing package. They also took care of all my paperwork, so that all I had to do after work was come in, sign, and drive away. The process was seamless and the team was super friendly and helpful!

Patricia

May 6, 2014

Eugene Smith is a terrific guy with a great sense of humor! Ask him about the big black rubber spider on my dash! He was also very professional.

Janet

May 5, 2014

Our service guy, Kyle, was great!! He was aware of my rush in getting the problem resolved and he jumped right on it. Very good job!! Thanks.

Maria

May 5, 2014

As usual, our service person, Alyssa Pecoraino was outstanding. Diego also is very helpful and a real asset to your service dept.

Noah

May 5, 2014

Service Writer (Kyle Vogt) made me feel very comfortable. Appeared to listen and show concern on what I was explaining. A true people person very rare no a days.

Elaine

May 1, 2014

Service is quick and efficient. Employees are always very helpful and friendly. I feel very comfortable coming there and never have to worry that I am being ripped off.

Janelle

May 1, 2014

Tamika was a pleasure to work with.She was very responsive and provided timely feedback and updates regarding my car repairs.The Enterprise office was also very accommodating in providing a comparable rental car to use during my repairs.Great Team Work and overall customer experience.

Kristine

May 1, 2014

I love Ford vehicles and I have been purchasing and/or leasing from Sawgrass Ford/Jay for many years. He always works with me, no matter my situation. I am always very happy with what they are able to provide. I would not buy from anyone else.

Alejandro

Apr 27, 2014

First, I think that dropping off my car's key sunday night was outstanding. Chris Beck was the service representative who took care of my car, and he was awesome. From giving me good advices and guidance through the hole process of dealing with GWC which is the my extended warranty provider to returning my car fixed on time.

Michael

Apr 27, 2014

I purchased the car on my first visit to your showroom. I did not find the car that I wanted on your lot or in local inventory. Your salesman suggested that we order the car from the factory with the equipment I wanted it. I found this to be a great idea. I may to continue to do this in the future when I purchase my next car.

Nestor

Apr 27, 2014

Louie Napolitano was extremelly helpful, effective and honest during the renewal of my lease!! He's a fantastic asset for your company.

Anthony

Apr 23, 2014

I took advantage of you car & Key drop off feature and loved it!! Rick Danek has been my service writer for all the years I have been with Sawgrass Ford and he is a true professional with a great personality!! He is truely a treasured icon at Sawgrass Ford!!

Tiffany

Apr 23, 2014

I loved how prompt efficient and polite everyone was. Everyone said hi, and made sure I was bein taken care of. Five star service. It is ALWAYS a pleasure coming to sawgrass ford.

Morton

Apr 22, 2014

Your service consultant Kyle Vogt was very attentive to my problem with my car and did all that was necessary to have it taken care of. In addition I had a problem with my Ford credit card and he made sure that it was corrected. He is a credit to your company. Also the girls that work your service counter are very helpful.

Stephen

Apr 22, 2014

The floor inside & OUT was very impressive, shiny and SAFE. Someone came out after a minute or so to contact me. The manager was courteous and pleasant. My first oil change was an O. K. experience!

Darrell

Apr 21, 2014

Although value for your money is important, well trained and competent people are the most important to me. Customer service representative Rolando Garcia was terrific and the service technicians performed all the work exactly as expected. Im very satisfied.

reygadas

Apr 17, 2014

THIS IS BY FAR THE BEST GROUP OF PEOPLE AND THE MOST PROFESSIONAL DEALER I HAVE EVER WORKED WITH. IF YOU NEED A FORD YOU NEED TO LOOK NOWHERE ELSE BUT SAWGRASS FORD. OUTSTANDING

Kristie

Apr 16, 2014

I loved the personal attention and genuine care for what I wanted. Al Rosenthal and the other guys involved with my sale were amazing!

Marc

Apr 16, 2014

Rolando is awesome and very friendly. Explained everything about my service and and for me in and out fast...thank you.

Jennifer

Apr 15, 2014

this is the first time I have been to your dealership for service where the gentleman who waited on me actually gave me updates on the status. Generally you are left sitting there for an hour or two with no clue what is going on. if my visits were all like that to you, I wouldn't dread going in for service. Thank you Mike C for making it a great experience.

Malia

Apr 15, 2014

I was thoroughly impressed with the customer service provided by the staff at this location, especially Mr. Rolando Garcia. I originally arrived needing an oil change but needed additional work done to the engine. Mr. Garcia helped expedite the process to get me in and out as quickly as possible. For the first time I will not dread bringing my car in for service.

Rob

Apr 15, 2014

My vehicle was ready in an acceptable time frame. My service writer(Mike Cerniglia) is awesome! He tells me what is going to be done, gets in done and calls me the next day to see if everything is satisfactory!

Jeffrey

Apr 13, 2014

I discovered a VERY strong smell of fuel in my 2013 Explorer at noon on a Friday. I called the service dept., to make an appointment, not expecting much. I explained to the woman that the odor was so strong it made me nervous to drive the car. She immediately offered to set up roadside assistance to bring it in. I opted to drive it over since I was nearby, and she told me to bring it over immediately. Upon arrival, Rick, my service advisor was very attentive and efficient in getting my car into service. He expected that I would likely have to leave it there thru the weekend, so he offered to drive me over to Enterprise, and would let me know as soon as he knew what was wrong with my car. Within an hour of leaving Enterprise, Rick called to tell me the problem was a 'fuel pump module' - which had been a recall. He said I would likely be able to pick up my car the following day (Saturday). I explained that I would be out of town, which meant that I wouldn't be able to pick it up until Monday. By 4pm, he called me again, and said that I could pick the car up at 5pm THAT AFTERNOON! I appreciated how he kept me 'in the loop' - and impressed that my car was in and out in less than 5 hours, especially on a Friday afternoon. From my first call to the service dept., to my interaction with Rick, it was a great experience. I'm glad that I bought my car at Sawgrass, and appreciate the efficiency in which Rick handled the entire process.

David

Apr 12, 2014

Kyle Vogt. You should give this man something.He was overNice.a lot more then you would think.made me feel like I was your best customer . not just some guy with 3Fords

Joe G

Apr 12, 2014

Quality customer care, service and professionalism. Take both our Fords there even though they were purchased at other dealers in the area,

John

Apr 11, 2014

Jess Horn in your service department was an excellent representative of your dealership. Polite, informative and very professional. ALso very plesaed with the timely manner that our service was completed in. Keep up the great work!

Maria

Apr 11, 2014

As always your team is efficient, reliable, and we never have to wait long to be attended. Thank you for your service.

John

Apr 8, 2014

I am a repeat customer. It feels good when you go into the dealership and you are greeted by name.

Jen

Apr 7, 2014

Rick took care of me and fixed what another dealership was unable to figure out. Also there was a shuttle provided which was not at the other dealership and I had to wait hours and hours on 3 separate occasions to then be asked to come back and leave the truck there for a few days with no way to get to work.

Karen

Apr 5, 2014

My service man Rick Danek is the best. He makes you feel as though you are the only customer of the day, even if there are people waiting on him he never rushes you through. I like the service overall for the whole service department.

Rebekah

Apr 5, 2014

It was quick and easy. I had my 1yr old with me, the employees were very considerate and made it a pleasant experience. I love the 36,000mile plan! It's nice to not have to worry about what I will have to pay each time I need an oil change.

Rhonda

Apr 5, 2014

Mike High was Great Guy. He was easy to talk with and very personable. As well as Rob Hunter. Nice to work out Purchasing a new truck. Thank you for making it happen.

Ariana

Apr 4, 2014

Just when I thought I could never get the dream car I wanted, Abe completely changed my outlook, hopes, and mind set. Great feeling getting exactly what you want especially when it didn't seem possible!

David

Apr 4, 2014

I am a long time Sawgrass Ford customer. This was my first experience with the new Quick Lane service. I am impressed and will be back.

Joseph

Apr 4, 2014

We met Abe Rojas 2 years ago when we bought 2 ford trucks love him and how he made us feel we love the guy. He and who he works for was the place we wanted to bring our business.

Kevin

Apr 4, 2014

The check in process was virtually automatic. No standing in line, no account numbers to remember, or remember to bring. The reps remember your name, or at the least, your face. Outstanding customer service!

Frederick

Apr 3, 2014

I was an hour early for my appointment, nevertheless Mr. Danek met me and even though quite busy with other customers, My truck was worked on at that time...I truly appreciated the fast service..

John

Apr 3, 2014

I was immediately greeted with a hand shake and a smile from Rolando Garcia in the service dept. He explained the service in layman terms and gave me an approx time needed to complete the repairs. My experience with the Sawgrass Ford service dept exceeded my expectations.

Tatiana

Apr 2, 2014

This is the second car that I purchase form Sawgrass Ford and its exceptional service. Hernan ( salesman) and Chris ( sales manager) were great to work with. Will definitely be back and recommend to family.

Karens3209

Mar 30, 2014

The service I receive from the people at Sawgrass Ford is outstanding. They are friendly, experienced and most of all willing to help with the smallest of problems.

Carol

Mar 29, 2014

I have had. so far, good experiences with Sawgrass Ford. I stopped service, after 25 years, as Maroone Ford became Auto-Nation and Michael Jordan retired. They became sloppy and unorganized. Sorry to say that about a company, but it is true.

Carol A. Cunningham

Mar 29, 2014

I had excellent service from Alissa Pecoraino on the date of March 28thm. She was professional and attentive to my Fusion's needs. All was done properly and excellent service by Alissa, for I did not have an appointment on this occasion, but she tended to me immediately. GIVE ALISSA A RAISE. Cub Cunningham

Kimberly

Mar 28, 2014

Louie my salesman is the best. This was my 2nd lease with him, he did my parents 1st and about to do 2nd lease and my daughter's 1st lease. He called me days after I got my new vehicle to make sure everything was ok with it and I was happy. I am a satisfied customer and will only buy from Sawgrass Ford.

Virginia

Mar 28, 2014

I have been buying/leasing cars from Sawgrass Ford for at least 15years and as always the experience was painless. From the salesman Shane to the finance manager I was treated with respect and professionalism. The customer service at Sawgrass is bar none.

John

Mar 26, 2014

No pressure, salesperson took the time to ascertain exactly what i was looking for, and what my expectations were, and then found met them.

Thomas

Mar 26, 2014

My service writer Chris was on the money. We discussed what the concern was over the phone and we both agreed that that differential yolk needed greasing and he got me in and out same day. Thx Chris.

Nicole

Mar 25, 2014

The sales representative greeted me quickly and were very pleasant in their interaction. Al Rosenthal listened to my questions and concerns, and addressed each one, so that I was able to purchase my new Mustang without enduring a major headache or pointless runaround.

Steven

Mar 25, 2014

My husband and I had an issue with a warranty part and it was serviced immediately. Rick was a pleasure to work with and he made arrangements to have me picked up once the car was complete.

Martin

Mar 23, 2014

Jess did a very good job, and spent time to answer questions. He continuously handled difficult people with great customer service, and would apologize for others. I don't use your service much, but, he may have won my business back.

Scott

Mar 21, 2014

Kyle Vogt is always friendly, professional and accommodating everytime I go to the service department at Sawgrass Ford. If it wasn't for Kyle I would probably take my car somewhere else for maintenance that is cheaper than what Sawgrass Ford charges. I pay the extra costs because I know that when I bring my car to Kyle I know that I will receive excellent service and a detailed inspection to make sure everything is running correctly in my car. Thank you Kyle for your excellent customer service and attention to detail.

Sheryl

Mar 21, 2014

was greeted at quick lane, associate very friendly. oil change was done promptly, and everything was done professionally with very pleasant attitude.

Alice

Mar 20, 2014

I JUST BECAME A WIDOW, DON'T KNOW MUCH ABOUT CARS BUT I DO KNOW THAT I CAN ALWAYS RELY ON ROLANDO GARCIA.

Carlos

Mar 20, 2014

The salesperson was not very pushy and a deal was agreed upon quickly. The completion of all the paperwork was also done quickly.

Yvonne

Mar 20, 2014

The salesman, Mel Ostrem, that worked with me was extremely professional, genuine and efficient. He lead me directly to the car I wanted and made an offer I could not refuse. Everyone was friendly and made my visit to the dealership memorable. I will definitely be back! Thank you.

Guyw

Mar 17, 2014

I had a great experience at Sawgrass Ford Eugene Smith was great he didn't try to sell me stuff I didn't need. I will difintly be back.

Reinaldo

Mar 15, 2014

Really everything! My SVC Rep (Chris Beck) Louie Napoloyano Whom I lease/purchase my vehicles from and the rest of the gang. No complaints!

Mir

Mar 14, 2014

i liked the Prompt attention given to my needs, especially the service advisor mr. Michael Cerniglia, job done as promised ontime plus a nice clean car:)

William

Mar 14, 2014

Quick Lane reception was efficient and courteous. No opportunity for confusion as the staff kept me informed at every step of the process and return of my vehicle after service. This is important to me that once I drove into the Quick Lane I was met immediately by a Rep who guided me forward and provided clear instruction on how the progress would appear. Leaving no opportunity for confusion or impatience on my part.

Alan

Mar 13, 2014

Perfect customer service! The service manager came and told me that his job was to make sure of my total satisfaction with Ford, specifically Sawgrass Ford and my car (which had to be fixed to my satisfaction! ).His name was Mike Cubic and I felt like a true member of the Sawgrass Ford family. Everything wrong was fixed perfectly and I love my new Ford Flex. What a dream machine and my wife and I wish to thank Mr. Cubic for his professionalism and great customer service plus doing everything possible to make our visit to Sawgrass Ford a great experience! Fixed right the first time when promised plus a great customer service experience! What more could we ask for!! Maybe a great Sushi dinner by candlelight while we waited!! Ps the buying experience was just as great!

Joel

Mar 13, 2014

The personal attention from mike c., always keeping me informed of what was going on. Everyone I interacted with ( the ladies at the cashier's counter and the one who drove the shuttle) were very nice and helpful.

poohbear57

Mar 13, 2014

Ford sawgrass was the perfect dealership for me too buy a car at. I had a terrible experience at CarMax of State Road 84 in Davie Florida.I even recommended my best friend to get a car from them recently as well. A brand new one

Richard

Mar 13, 2014

I really like the Quick Lane Service as it is much easier than dealing with one of your service advisers. This was my second, Quick Lane visit and I am very satisfied with the service especially from Rolando Garcia (both times). Great tire prices too!

Wayne

Mar 13, 2014

The sales managers and Louie helped me find a car that was exactly what I wanted. The finance manager, Alex Medina was very professional and completed the paperwork in a timely manner. I will definitely recommend Sawgrass Ford as a great dealership to buy or lease a car.

Tara

Mar 8, 2014

I wasn't sure what vehicle I wanted and Louie was amazing at helping me find the one that was perfect for me

David

Mar 4, 2014

Kyle was excellent, took the time to check out the progress of the service. He was also very informative. Great Job!!!!

Karl

Mar 4, 2014

Great facility, excellent sales staff, knowledgeable, easy going, no hard pitch. Great experience helping me get what I needed that fit my budget.

John

Mar 1, 2014

Cameron Paul is the "man." He is the most professional individual I have dealt with in many years. Once I made a decision to get the Escape, he did everything else. He had it all under control and I was gone in less than 1 hour because of his diligence and hard work. He understands people and their needs and works to satisfy them. He is an asset to Sawgrass Ford.

Karolyn

Mar 1, 2014

We like that you allow dogs in the waiting room, clean waiting rooms, friendly staff and nice restrooms for women that are well maintained

Howard

Feb 28, 2014

My service manager Chris went the extra mile to look out for me. He recognized an error and corrected it.

William

Feb 28, 2014

You are greeted promptly, the actual service is fast. I feel like I am treated like a valued and important customer.

Gary

Feb 27, 2014

Salesman was very informative, listened to the type of vehicle and features we were looking for. Found such a car and had transferred to their dealership. Explained all of the features and differences from our previous model. Completely handled the lease application, Insurance, transfer of tag/registration, and had tag placed on vehicle while completing transaction with finance.

Manuel

Feb 26, 2014

Every experience that I have with Mike Kubic is and his staff is unique and extremely positive. As a customer to be recognized without reminding him who I am puts you immediately in a great mood. Mike Kubic and Sawgrass Ford what else can I say.

Annette

Feb 22, 2014

Mike was friendly and patient. He carefully explained what service would be done and kept in touch with me during the day.

Rick

Feb 22, 2014

No games they don't try to up sell me I'm in and out and all have great attitudes especially the guy Eugene who helped me out this time.

Dave

Feb 21, 2014

Just a few instructions, and everything just seems to get done --- and done right. Allysa Pecorino has been my service person for over 14 years, when she was at another dealer. The fact that I've followed her to Sawgrass speaks volumes!

Peter

Feb 21, 2014

Customer Service Rep Mike C went out of his way all day to make a tough situation the best he could for me. Always asked if he could do anything for me while I was waiting. He and the rest of team tried hard and made my situation a whole lot better

Craig

Feb 20, 2014

I have the pleasure, for over 20 years, to receive service on my ford vehicles following Service Advisor A'lissa Pecoraino from three dealerships as she has provided quality cusotmer services and is always professional.

Jorge

Feb 20, 2014

2nd time at your facility and I must say both times have been positive experiences. Staff is polite as well attentive to your needs. Mr. Rolando Garcia has assisted me in both occasions. His personality along with professionalism makes the experience quite enjoyable.

Pedro

Feb 20, 2014

Kyle is extremely professional and courteous while being direct and clear. Debbie, the shuttle lady, is very attentive and punctual. Overall is a pleasure to go there!

Steven

Feb 20, 2014

Excellent staff especially Rick and Mike. Excellent service - prices are always what is quoted. Will continue to use Sawgrass Ford for all my servicing needs.

George

Feb 19, 2014

Meet with salesman Abe Rojas and was very comfortable with our conversation and the way he handled my situation, hope to do business soon,very impressed.Also Roland Garcia is a class act always there when needed, GREAT TEAM !

Lois

Feb 18, 2014

The Service Manager Mike Kubik took my maintenance visit very seriously and made sure that I was treated fairly in a very professional manner as the last visit I had at Sawgrass was not such a pleasant experience. He took the necessary steps to ensure that my vehicle and was properly maintained and that I was a satisfied customer without compromising the integrity of the dealership. To further add to this, I was hungry and had no idea there was a sandwich shop inside the dealership. I saw someone walk in with hoagie rolls and was told about the food being sold inside. I went in but learned that it was cash only. I did not have cash on me so I asked is I could acquire cash somewhere with my bank card when a voice from behind me said "Is the woman having service on her car today"? The man behind the counter said "Yes, she is", the man at the table said "Her lunch is on us today at no cost". I had no idea who this person was, but it was Dale Marinelli the General Manager. The person I had originally wanted to file my complaint with the dealership with. That simple act of kindness went along way with me.I hope that the mentality that every account is a worthy account continues as it was that attitude that caused me to rethink and change my conception of Sawgrass Ford.Thank you

Michele

Feb 17, 2014

The service Mike Cerniglia provided was outstanding. Very helpful, friendly. Its nice to see that there is great customer service.

Samuel

Feb 17, 2014

Rick Danek is the BEST. Courteous, professional, like a family friend. He returns call within 10 minutes, updates me while a vehicle is in service, offers rentals if needed. Sawgrass is fortunate to have such a GREAT representative for their company. He is the reason we keep coming back to Sawgrass Ford.

Lisa

Feb 15, 2014

My salesman was extremely knowledgeable about the vehicle I was interested in and he was able to show several options I was not yet familiar with. Everyone was friendly and very helpful. Both my saleman and the management went above and beyond to make my sales experience pleasant and what I expected.

Barbara

Feb 12, 2014

Just coming in after work for a routine oil change Eugene made the wait good , keeping updated on the time frame . The car was done in an a reasonable time. Great team you all have.Bobbie nordlow

Joe

Feb 12, 2014

Eugene was the best. I live in Miami and I will make the extra trip just to go to Sawgrass ford.

Ivan

Feb 8, 2014

I was at the Dealer around 7:00 am and was taken cared of very quickly. Mr. Rolando was very polite and very profesional.

Peter

Feb 8, 2014

Rolando Garcia was very helpful. He explained everything about the repair. He called when the repair was completed and was very "Customer Friendly".

Simon

Feb 7, 2014

Quick to take my car and get me a shuttle ride to work. Very quick service. Also washed my car, which was much appreciated. Thank you!

Bart

Feb 6, 2014

Fast on time service. Professional and polite service personnel.I travel 50 miles to have Sawgrass Form service my vehicle. Definitely, with the cost and time for the confidence I get from work performed.

Eva

Feb 6, 2014

Had an oil change and general check-up. Service Advisor, Rick Danek, explained everything before and after and the process was, as always, quick and painless.

Fred

Feb 6, 2014

The service representative, Janos, was very courteous and professional when setting up the appointment and on the day of service. He was great with returning calls and calling to remind me of the scheduled appointment. During my wait it was nice to have the deli available and the customer lounge.

Ricky

Feb 6, 2014

I always have a good experience, my Service Advisor Alissa is always a pleasure to talk to, when I at the last minute need a service and can't make a appointment she pencils me in and I was only there for 35 minutes, can't beat that.

Patrick

Feb 2, 2014

Working with Rick Danek on both SUV's has been great. He always wants to get it right and is knowledge leads to the correct solution.

teetee46

Mar 18, 2013

I was very happy with the service I received at their Collision Center department. I have been there several times, and each time it is less painful. Dale Evans and Ted Copella were very prompt taking care of me and explaining everything that would happen, including the timeframe that it would occur. They answered my questions and called me back when I had more questions. I even inquired about doing other repairs, not related to the accident, and they gave me a quote, but unfortunately it was too expensive for me to do at the time.In addition to the great customer service, the work performed on my car by Carlos Santana and Spencer Woolsey, was excellent and perfect. I could not have asked for a better job. In addition, I was very grateful to whoever cleaned the inside and outside of my car. and also to the very helpful lady at the counter, whose name I did not get, as she was kind enough to give me everyone elses name, and I forgot to ask her name.I have used Sawgrass Ford for the past 13 years for service on 3 of my vehicles, so I am a regular customer in that department. I hope not to be a regular customer in the Collision Center department, but if I am, I know it will not be stressful.On 03/03/2013, it happened to be the 10th anniversary/birthday of the production date of my car, so I was even more grateteful that they fixed it back up for me, especially because it is a '03 Mach I.

Mikeb1228

Nov 29, 2012

The worst place you could ever take your car cannot stress that enough They dye Leather seats to make them appear new sell u a certified car with problems and then when the parts need repair everyone disappears and you are on your own . I was humiliated in the sales room by John the finance manager who claims he is the gen manager when the real Gm is not in calls it's unbelievable how much shady stuff goes on . Headlight was fogging refused to give me a new one said price was 300 refused to pay so they took it off and gave me a used one the certified used car is not certified nor do they check I have had problem after problem ford is not the problem the problem is this dealership and Someone needs to clean house

eaims1

Sep 24, 2012

This bad review for the Sawgrass Ford is mostly due to the fact that my girlfriend's car had to be taken in on three separate occasions just to have repairs done after an accident. A fourth is also necessary now because they somehow caused the A/C to be stuck in Defrost mode.Let's see, customer service is a 1. Before she dropper her car for the second time they were supposed to call her and let her know about a newly ordered bumper and some paperwork. It took a week and a half - twice - and even then it was she that had to call Sawgrass Ford for an update.Quality or work is a 1 as stated above.Friendliness gets a 2 because of how she was treated. They feigned they're good nature and tried to dupe her because she is a woman (after the first set of "repairs") and now that we have been complaining about these "repairs" we get sarcastic remarks such as "sorry our goodwill repair is not to satisfaction." If that doesn't scream sarcasm then I don't know what will.Overall Experience is a 1 for everything stated above and Price is N/A because it was through the person at fault from the accident (not her fault either).So no I would not recommend anyone to ever go to Sawgrass Ford and we will never go back!

dcmckeehan

Sep 8, 2012

This place is a typical dealer rip off.Went for service and told them let me know if there will be any charges for any of the work that I thought would be under warrenty.After they said there would be nothing covered they told me there would be a 100.00 charge for looking at my car.They never told me there would be a charge to look.Dont go here!There custamer service is terrible.

Clarence2012

May 30, 2012

Sawgrass ford is first class in sales and service, and yes! I purchase a new 2012 ford focus SEL. This vehicle was services three time at saw grass ford GREAT SERVICE.