Used Cars for Sale at Saybrook Ford in Old Saybrook, CT

Reiki healer B

Sep 1, 2016

Geoffry the salesman made me feel very comfortable. Absolutely no pressure...answered all my questions and everybody elses questions that I had call him to reassure me that the deal was a good one for me. The finance guy ...Guy was also awesome and quite efficient in getting me a loan and helping me through the process. He answered all my questioned and I feel very confident that this is the very best deal that I could have gotten for this truck.

Kevin B

Aug 24, 2016

Went to Saybrook Ford to test drive and hopefully purchase a 2013 Ford F-150, I was met by Josh a sales associate, who proceeded to show me the truck I was interested in. I was well prepared and had thoroughly researched this vehicle prior to my visit and was well aware of it's fair market value. Josh was very accommodating and certainly did his part to try to make this sale. However it was readily apparent that this vehicle had not been prepped / detailed and should not have been offered for sale. The interior was was badly soiled, wood dust was readily apparent in the cab, minor damage and gray primer paint was visible under the passenger side doors from a prior repair. I still took the truck for a test drive where I noticed a wobble/vibration at highway speeds. Josh (salesman) noticed this as well and advised he would have their service techs attend to this. We got back to the dealership and Josh apologized for the condition of the vehicle, but assured me that it would be cleaned and detailed. I noticed and pointed out to Josh the areas in the interior that were worn beyond normal use and the exterior damage on the passenger side. I also noticed that the tires that were originally on the vehicle in the sale add which also showed decent tread had been replaced with cheap "manager special" tires. The tires that were on the vehicle were Firestone discovery - AT's which are several hundred dollars each. We sat down to negotiate a price, I made an offer that was on the low end of the fair market value . The sales manager appeared offended by this offer and rejected the offer. We could not reach an agreement on the price. I was especially put off by the sales manager who walked by me several times and never introduced himself or even offered a hello. I have bought several vehicles over the past 30 years and can't remember a sales manager not introducing himself to me, that just rubbed me the wrong way. I actually felt bad for the salesman Josh, he was great to work with but in the end the dealership failed him and disappointed me.

Daniel Greene

Aug 16, 2016

Wonderful experience so far. Staff treated us excellent. No pressure and gave us all different options to decide what we needed during our experience.

LukeS

Jul 21, 2016

My sales consultant Geoff Nichols was excellent. The Fiesta S he sold me is the first new car I ever bought. I took a look at a Fiesta ST but he didn't pressure me to buy anything I couldn't afford. It's a breath of fresh air to find a reasonable car dealership with employees that want you to be satisfied and comfortable with your decision. Excellent.

PAPA JOE PASS

Jul 5, 2016

EXPERIENCED COURTOUS TREATMENT FROM SALES REP/ SALES MGR MANECK AND WORKED OUT THE BEST DEAL. TWENTIENTH OR THIRTIEH PURCHASE FROM MANECK AT SAYBROOK FORD.

Don R

Jun 28, 2016

I had a great time dealing with Saybrook Ford. I was never rushed and pushed. I was explained in detail my 2016 Ford focus ST. Very Happy

Joe Taylor

Jun 28, 2016

Salesman Maneck Sopriawala was very direct and helpful in negotiating a fair price and trade. The best I have encountered. Managers very courteous, friendly and thorough.

Debbie

Jun 9, 2016

An excellent experience! I highly recommended the Saybrook Ford dealership!

Zed

Jun 6, 2016

The service department is incompetent, one look at the dark and dirty garage tells you all you need to know. You will never see such a dingy service area in any modern dealership. Came in for a tune up, left with a ruined vehicle. Then came the high pressure sales tactics: "if you make the deal TODAY, here's what we'll do for you." Would not give me said deal in writing because "printer not working." Appalling that they would not better remedy the disastrous experience we had. Avoid at all costs

Robin Tuthill

Jun 2, 2016

Maneck Sopariwala their Sales Manager helped my husband and I find a new truck. With the help of Finance Mananger Guy French, We walked out with a brand new Ford F150 within 2 hours! Thanks for Making our life easier. The guys in Service Paul and John are great as well. Thank You Old Saybrook Ford. Robin and Bruce Tuthill

Bill W

May 28, 2016

Excellent sales experience. Completed credit application online. Paperwork was ready when I arrived!

Ollie

May 28, 2016

This is my 1st experience dealing with this dealership and they have been excellent. I dealt with Maneck and he was fair and honest with the deal. I also worked with Guy who helped me with getting the best financing. I would highly recommend this dealership.

Sonam

May 26, 2016

Mr. Maneck Thank you so much for such a pleasant experience car buying. definetly ill be back , was so pleasant to make busyness , five stars ;)

Doris

May 24, 2016

very good services - I'm so happy to have my new car - Geoff Nichols and Guy French the business manager made the whole transaction very easy !

Dom and Rita C.

May 22, 2016

The sales and service department are the best! This is our second purchase with Maneck. Buying a new car can be stressful but as before, Maneck and the finance staff did their best to make it a good experience. In addition, the service department has always been helpful and courteous.

Kate MacMillan

May 19, 2016

I just recently bought a car from Saybrook Ford, specifically working with Geoff Nichols, and the experience was great! Everyone at the dealership was very friendly and informative. I will definitely continue to return to Saybrook Ford in the future!

Jessica and Gregory

May 16, 2016

lauren was our sales rep. and she was fantastic, she knew what she was talking about, answered all of our questions and was helpful through everything. We couldnt have picked a better place to come and buy a car. Everyone here is extremely nice and willing to do there part in helping you in any way they can. I would recommend this dealership to anyone who is looking to buy new or used you will get the courtesy and respect that you deserve walking into this place and you wont be dissapointed.!!!!

Cristhyan garcia

May 10, 2016

definily ill be back , was so pleasant to make busyness , here the so quick and profecional five stars ;)

Mark

May 9, 2016

Lauren was very thorough and personable. Would come back!!!

Jill

May 5, 2016

Maneck S. was friendly, helpful and made me feel very comfortable when we got my husband's truck a few months ago, so it made sense for us to return for my own car. On our second trip, he was again knowledgeable and helpful with a vehicle for me. I would highly recommend everyone to come and see him! I love my new Explorer!

Ron Saunders

May 3, 2016

They went out of their way to make sure I was satisfied. My sister and brother in law recommended Maneck Sopariwala and that was very good advice.

Joe Guest

May 2, 2016

I had a great experience at the dealership and i would recommend a purchase hear!

Cathy C

Apr 12, 2016

We enjoyed our visit to the Saybrook Road Ford Dealership and the quality of the care we were given was impressive. We knew what we were looking for and the salesperson found what was in stock and closest to our wish list and after talking a bit we bought a vehicle that day. Highly recommend a visit to this dealership.

Jinx

Mar 5, 2016

Maneck made this purchase work, when we didn't think it would on a used vehicle. Great experience. Would recommend to friends and family

Nicole L

Feb 9, 2016

Great deal on my new 2014 Ford Focus sedan! Happy with the service from the beginning of the "deal"! Started with a phone call to check on the availability of the Focus. When we were told it was still available we came down meet with Manny who stayed late to get us the deal we were looking for. In less than 24hours we were picking the car up, it was ready and waiting for us! Thank you so muck for the hassle free transaction from all of the staff at Saybrook Ford! Rock on Ford!

Sean M.

Feb 8, 2016

It was a great experience, especially compared to the horror story of an experience I had a Whaling City ford (AVOID New London!) There was nothing hidden, the people treated us with respect, and the service department has been superb. I would do business again.

v.pagan

Feb 6, 2016

great service,very professional,on time,fair deal for my trade in,good consistent feedback and returning calls, would recommend this dealer to anybody.

Al B nascar fan

Feb 1, 2016

best dealership in the shoreline area,great deal no pressure do see Maneck sopariwala for great deal.

Chris J

Feb 1, 2016

Excellent! salesman and treatment smooth transaction

Tammy

Jan 31, 2016

Last vehicle we bought was 20 years ago - I was dreading this. Lauren Schiedel made the experience great. She listened to what we were looking for, was understanding regarding our financial requirements- fulfilled both. Guy did the paperwork, explaining all as he went. We left happy with our decision, comfortable with the choices we made and surprised at how warm and caring the sales staff were. I started researching this car a couple of years ago, kept my eye on the pricing, we did a test drive in November. Christina Mitchell touched base with us a couple of times on if we were still in the market and interested but did so in a friendly, no pressure way. Very, very comfortable with the entire approach and process. When we showed up without an appointment on a Saturday morning in late January- Christine, Lauren and John remembered who we were and what we were interested in, pulled the file and were able to complete the purchase that day. Fantastic people. Honest, no pressure atmosphere.

Max Zachem

Jan 22, 2016

Great people here at Old Saybrook Ford. From Ted, Geoff, Guy, and all the folks here they do a fantastic job. Very fortunate to be driving my new mustang!

Leah and Sloan Arnold

Jan 15, 2016

Our experience at Saybrook Ford has been nothing but positive! We went here to purchase a car for my husband and Geoff was both knowledgeable and worked with us through the whole process. I bought a car a month ago from Grossman Chevy and am sorry I did not come to Saybrook Ford instead. My experience at Grossman was nothing but negative and would strongly advise not going there. Saybrook Ford is a much better run business! If I could give more than 5 stars for everything I would!

Michael

Jan 9, 2016

Above and beyond customer service from Lauren Schiedel. She was professional and she had an great working knowledge of the vehicle i wanted to buy. The experience i had here will urge me to buy here again and encourage others to come here as well.

Beth

Jan 8, 2016

We have been a long time buyer from Saybrook Ford. Service is always great, friendly and courteous. Good cars, trucks, good people!

micheal

Jan 6, 2016

the staff at ford old saybrook was very friendly and courteous. The buying experience was very good and hassle free. Geoff was a very good sale person really took care of me.

Travis

Dec 29, 2015

Their slogan says "where a handshake still counts" I found out today that their word doesn't. I live in Saratoga Springs, NY I found a truck on their website that I was interested in. I made several phone calls and emails back and forth. We worked out a deal, I emailed all paperwork to them and the financing was taken care of also. We agreed a time and day for me to come over and do the trade. I left my house at 5:30 am and made the 4hr. drive. After I got there and spent about an hour and a half the owner explained to me they made a mistake, they thought (after running my VIN number to see all the specs and options on my trade in) that my truck was diesel not gas, and for me to make the trade it would cost me an additional $4500.00. So after cleaning all my belongings out of my truck taking a day off work spending the gas money and driving 4 hours each way there's nothing they would do for me. They didn't even offer to pay for the gas after admitting it was their mistake. Also the liquidation sale price that's listed on the used vehicles on their website has a $3000.00 down payment in the description that's not noticeable until you read everything. I will never go there again and I'll advise anybody I know NOT to do business there.

unhappywithford

Dec 21, 2015

My husband recently bought a ford transit from this dealership. He told them that he wanted cloth seats, and they assured him that once the van came in, the vinyl could be changed to cloth as an after-market purchase. But guess what? It turned out to be impossible. The owner of the dealership told us that there was no way that could happen, so then we asked if the entire seat could be changed, and we were told that that was also impossible. Apparently, the salesman who made these promises is no longer working there, whether it was a result of his lies to us or some other issue, we do not know. But it was obvious that he made promises that were not ever able to be kept in order to make the sale. So we are stuck with a van that my husband loves, but I cannot sit in it for very long without exacerbating my already tortured back issues. I have trouble believing that a supposedly nice local business which we are trying to support would sell such an expensive vehicle under false pretenses just in the name of making a sale.

N. Wood

Dec 18, 2015

I came to Saybrook Ford with hope to get into a car I loved.... within an hour the papers were signed and I drove off in a car I LOVED!!!! Lauren Schiedel helped me with everything I needed and had a great personality! I recommend them highly!!

Susan B.

Dec 9, 2015

I equate the car buying process to that of going to the dentist, painful. But, my experience yesterday at Saybrook Ford was quite the opposite. Lauren Schiedel, sales consultant, was most professional, pleasant, and helpful in listening to my situation and needs. It was pressure free, without any hard sell tactics. My credit rating is not stellar, my funds limited, yet she worked diligently in helping me get the used car I desired and urgently needed. I had a very positive experience. I highly recommend Lauren and will now make Saybrook Ford my go to car place.

MANNY S.

Dec 3, 2015

My wife and I have been loyal customers of another Ford Dealer much closer to our home since2002. Driving by there I saw the exact vehicle my wife wanted . A 2016 Ford (Base) Explorer, Oxford White. I stopped in quickly advise them that I was just looking. etc. I met John Vigneri,the General Manager. It was a busy Saturday and we started talking. He thoroughly answered some questions I had regarding an extended service plan I had purchased from the other Ford Dealer that was never addressed. We chatted for at least twenty to thirty minutes as I had worked for a similar business and had questions in general. I also met Josh Burke, the Sales Manager and he also was pleasant, courteous and did not try to "hard sell" me etc. After I left there that moment I knew I wanted to purchase the vehicle from them. I subsequently made an appointment with Lauren Schiedel for the following Tuesday. When I arrived I asked if the dealer principal (owner) was available to speak to me.Without hesitation he met with me. I had some general questions about the business environment, and industry changes since I had worked as a Controller/Office Mgr. about fourteen years ago. I then met with Lauren Schiedel internet manager and we proceeded to discuss the vehicle that I wanted for my wife. She was also professional, courteous, knowledgeable and again no "hard sell." I wanted to take my time and she was very patient. Josh the sales manager offered me a very competitive price on the 2016 Explorer and various purchase options. John V. the general manager appraised our 2011 Explorer and offered a very fair trade allowance. I then met with Guy French the F&I Manager. (financing and extended warranty) . What can I say, he is a great Guy ! We discussed financing options based on the purchase price and trade allowance. I knew where I wanted to be payment wise and we finalized the deal !! I felt like I knew these people for years. We came back the following Tuesday and finalized the transaction. Lauren again was very patient and extremely knowledgeable. She helped my wife set up her I phone so she could use it through the vehicle. I also met Christine and Paul while I was first there and they were also very friendly and nice to meet. We drove past two other closer Ford dealerships and Saybrook Ford has a new customer for life ! I would highly recommend them to anyone in the market for a new or used vehicle. I also had called the service department prior to purchasing to see how they would handle my questions etc. I spoke to Paul in service and he answered all my questions and I did not feel rushed as most service departments make you feel. I even told him I was not a customer of Saybrook Ford and he treated me as if I was for years. Again extremely knowledgeable and answered all my questions. My wife could not be any happier with her new 2016 Ford Explorer.

Pipetteman

Nov 28, 2015

Old saybrook Ford, really nice place. You can have a nice deal in here!

Christopher Dziedzak

Nov 27, 2015

I Just purchased a 2015 Ford F-250 super duty with Lauren Scheidel. Her great level of knowledge of the super duty line up helped me select the right truck for my needs!!!!! I have purchased several ford trucks this was the best buying experience yet!! I look forward to doing business with lauren again and will send all my friends and family to her. She is the best in the business!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Nelson

Nov 21, 2015

The Service Dept. staff is very polite. They explain everything that has been done even though it is printed on the receipt.

Wayne Nasution

Nov 21, 2015

I have a very kind sales person who is so professional to deal with a nice inventory of cars, love it and will recommend.

Matt P

Nov 20, 2015

I just bought my Ford F150 from Saybrook Ford and Josh the sales manager, Bill the sales associate and Guy the finance manager all did a great job! I couldn't be happier!

Ann

Nov 8, 2015

Your service department will almost drop everything to help me when I have issues. Could not ask for a better dept.

Dylan Walter

Nov 6, 2015

I just purchased a 2016 Fusion with Lauren Schiedel, she was absolutely phenomenal! Her level of preparedness and ability to get me an excellent price that I didn't even feel the need to negotiate set her apart from the other dealerships I had visited prior to deciding to purchase! Guy (the Finance Guy) impressed me with his ability to get me a monthly number lower than what I was hoping to pay while getting me the coverage and security I wanted in my new purchase! Billy did a great job showing me the in's and outs of my new ride, and I can't wait to start driving! I look forward to doing business again with Lauren down the line and sending my friends to her, she is a shining star in a dull industry!

Matt

Nov 3, 2015

great customer service. lauren made the process of buying a used car quick and painless.

Amy

Oct 22, 2015

Saybrook Ford is the best dealership I have ever dealt with. They are friendly, they keep you informed on everything they are doing. They are very efficient and work around the customer.

Bob Czepiel

Oct 17, 2015

Lauren... Responsive, knowledgeable, accommodating, returned email request for information on F 150 and brought to my attention a used Ranger on lot that met my requirements perfectly and completed sale with Don. Very happy with truck. Ford should continue Ranger line. Bob Czepiel

Shaun

Oct 3, 2015

I had a very positive experience, my sales consultant Bill was very knowledgable about the cars and I didn't feel any pressure to make a decision, and was given the luxury of knowing had time to make my decision, but with Bill, and Johns (the manager) help I got a really good deal. I feel like I just picked up the hottest car on the lot!

Claudia

Sep 28, 2015

Ben Quinones was awesome with helping my daughter find a car well suited for her and for helping to make the payments come in at what she could afford. Would highly recommend Ben to anyone looking for a car.

Tom

Sep 11, 2015

I just took delivery of my 2016 Ford Explorer Sport and I wanted to say Maneck and Guy did a great job helping me select and purchase the car that I really wanted!

Nick

Aug 28, 2015

Came in off a referral from a friend, and was not disappointed. Had all my information in line with my own financing, and they didn't hassle me trying to sell their own. They had to chase the vehicle down in New York, but they made it happen and delivered my new truck in less than 1 week from deal. If you have bad luck in southeastern CT, please stop by and see Bill Buswell. He or one of the other salesman will take good care of you.

Brian S

Aug 24, 2015

Saybrook Ford is a class act. Great deal and super friendly staff. Would highly recommend!.

Maxine

Aug 21, 2015

Ben Quinones made the whole process relaxful. There was no pressure and I will recommend this dealership to all my family and friends and look forward to doing business here in the future.

Lexi

Aug 20, 2015

This is my second vehicle that I have purchased from Saybrook ford and it has been a great experience both times. They make the process so easy and are great to work with.

Young new Ford owner

Aug 20, 2015

I wish there were more stars that i could highlight because of the service I received. I was nervous stepping into the dealership the first day because I'm very young to be leasing a car but in this case there was no need to be nervous. As soon as I stepped through the doors i was overwhelmed by extremely nice and helpful people. Everyone smiled and was wonderful to be around especially my sales representative.

BeckyV

Aug 17, 2015

I went to this dealership just to look at a car with no intention of buying and a sales consultant named Ben Quinones helped us right away made us feel that we had no obligations and helped us find the best truck for us. I could have not had a better experience. I would refer anyone to go to Saybrook Ford inc. and ask for Ben Quinones that did everything we needed and they where fast and quick .

Ashley

Aug 14, 2015

I was shopping for a used car and visited Saybrook Ford along with a number of other dealers during my search. I had a great experience at Saybrook Ford the first time that I visited, and ultimately returned and purchased my car from them. They were very friendly, helpful and honest throughout the entire process. Ben was excellent to work with- very knowledgeable and helpful! I would highly recommend buying a car from Saybrook Ford.

Sandra A.

Aug 13, 2015

Our Salesman Ben Quinones was great in finding us the perfect vehicle, we told him what we were looking for and he was able to deliver it to us. The process was very easy and fast, the staff at Saybrook Ford were great and I would highly recommend them to anyone looking to purchase a vehicle. I highly recommend Ben Quinones as your Salesman at Saybrook Ford.

Brenda

Aug 8, 2015

Bill was very informative and helpful in explaining all the functions of the vehicle. Guy was very helpful in finding the best interest rate for financing. It was a very pleasant experience working with Saybrook Ford.

Rach "Go SOX"!!

Aug 6, 2015

I bought two vehicles from this dealership. One car and a truck. Excellent sales given to us by Ben! Overall, great experience buying a vehicle at this dealership. I highly recommend buying your car here!

Ford user

Aug 3, 2015

Our sales rep Ben was as professional and knowledgeable as one could expect. We have purchased many cars over the years and I feel comfortable saying that we would shop Saybrook Ford first. Try them and you'll like them.

Adiel Rodriguez Jr

Jul 28, 2015

great people to work with, do what they can to help you get into a newer CAR/SUV/TRUCK

BD

Jul 28, 2015

Excellent experience, no haggling, good communication.

Jojo Malone

Jul 27, 2015

Thank you Bill and John for a great buying experience! I'll be back again!

G.Perez

Jul 25, 2015

Everyone is well trained in customer services. The environment is family oriented and great place to purchased your new car. I highly encouraged this place cause they are the best around. Very grateful for your services and great experience.

Keith Doucette

Jul 24, 2015

The buying experience was a pleasure. Bill was friendly and knowledgeable. The same for Guy, the business manager. the truck is spotless, just beautiful. Bill explained all the bells and whistles and made sure we understood everything. The additional bed liner looks great.I would definitely recommend this dealership to my friends.

Mustang John

Jul 18, 2015

Ben Quinones was outstanding helping me get into my new 2007 Ford Mustang GT 500, He explained the process and made it very easy for me throughout the entire deal. I highly recommend Ben Quinones as your sales consultant. The free tires for life and loaners made it even easier for me to make the decision. I would diffidently recommend my friends and family to Saybrook Ford.

SPerkins

Jul 15, 2015

Great experience, friendly staff. Fair and easy process

pc

Jul 14, 2015

buying my new ford f150 from saybrook ford was a great experience and all the staff were amazing to work with. i recommend buying your new car from saybrook ford you will not regret it. ben q, is a sales profesional that i delt with and would recommend him 110 percent, he went above and beyond helping me out and making my experience awesome.

ray

Jul 7, 2015

everyone was very friendly and i had a good experience

BeccaB

Jun 30, 2015

The team at Saybrook Ford is top of the line-- they are honest, hard working, and very personable. I had an excellent experience while searching for a new car; it was easy to see why they have such a sterling reputation. I would recommend Saybrook Ford above all the other dealers in the area!

W. Gest

Jun 25, 2015

Purchased my Ford Explorer at Saybrook Ford today. Ben Quinones made it easy. Very happy with my experience. Will return for future purchases and service.

rhyme0713

Jun 20, 2015

The environment and the people at Saybrook ford were absolutely fantastic. The salesmen really listen to your needs and requirements, as well as the concerns you may have. The process was as painless as possible and quick. the entire staff was friendly, helpful, and absolutely understanding. I will definitely come back to here and refer my friends and family.

Gfesta

Jun 19, 2015

They really worked with me to get me in the car I wanted for the price that worked for me!

RJW

Jun 9, 2015

This was my first time purchasing a car and I hope all of my future dealer experiences will be as enjoyable and easy as this was. The sales representative Ben was incredibly knowledgeable and I never felt as if he was pushing me into something I didn't need.

Tracy R.

Jun 6, 2015

Had a terrific purchasing experience with Bill and his colleagues, as well as Guy in Finance.

Alexandra

Jun 2, 2015

very accommodating staff. Friendly people. Purchased a new car very happy with it.

New Car

Jun 1, 2015

I had a wonderful experience from start to finish with my new purchase.I was able to complete my purchase in a timely fashion as well as get a fair and honest deal.

Alison Yazmer

May 29, 2015

Billy Buswell, John V., and Guy were very accomodating, friendly, entertaining, and efficient! We will definitely recommend them to our friends and family.

KevinY

May 29, 2015

Experience is always good. Paul in the service department is always a pleasure to work with. Sales and finance department is great, made car shopping easy and gave me exactly what I wanted.

LisaY

May 29, 2015

The buying process was easy. The salesman and manager did everything they could to get me what I wanted for a unbelievable price. The finance department had everything done and ready when I came to pick up the car. This is the second car my husband and I bought from Old Saybrook Ford and I will never go anywhere else whenever it's time to buy another vehicle.

JDH

May 26, 2015

We stopped by Saybrook Ford to look at a Ford Fiesta after visiting Westbrook Honda to look at a Ford Fit. There was no comparison between the two. We were able to leave Saybrook Ford after two hours with a new car after very little back and forth. Ben and Guy (finance) were friendly and personable and we were able to quickly reach a deal without any stress. Thanks Saybrook Ford!

JWL

May 21, 2015

Quick and easy process. Great people to do business with.

TwistedLizard

May 19, 2015

Bill Buswell was fantastic! We traded in one car and left the lot with 2!! Saybrook Ford rocks!!

Jimbo

May 13, 2015

I dealt with Ben (Salesman) and Guy (Finance and problem solver) They were terrific at their respective jobs. Both of them were a delight to deal with. The quality of a Salesman is his knowledge of the product and his personality. Ben was not pushy in the least, was very personable and explained and showed us everything about the car. He was very through. It was a very, very pleasant experience. We got a GREAT car at a Great price and an extended warranty at a very good price.I happened to chat with a lady who was having her car serviced and I told her their sales were fa-nominal and she said" their service is fa-nominal too!" I have purchased many cars in my 66 years and this was the most pleasant car buying experience I have ever had!!!

Lauren Fiala

May 12, 2015

Ben was very helpful with the buying process and gave us his best service he could provide. Once the vehicle we wanted came in he sent us pictures and we came in to look at it just days later. We will definitely be coming back to Ben when we are ready to purchase another vehicle. I would recommend him to everyone.

bill/ash heb

May 8, 2015

Great service and very friendly personnel. Worked with our trade in to help us in the long run. Overall great customer service and we will be back for another in 3 years.

ross j osterhout

May 7, 2015

Ben was very helpful easy going very happy would buy a car here again

brian lawrence

May 6, 2015

my sales rep was very professional and explained all the features of the car, and he even made sure that my cd was returned from my trade in.

JB

May 5, 2015

Found perfect car on the internet, emailed Josh (the internet manager) and worked out a great deal!. I am from out of state, but Guy made the transaction smooth. The guys at Saybrook Ford did a great job!

2013f150guy

Apr 28, 2015

Was the best car buying experince i have ever had.Met Don my salesperson and looked at 2013 f-150, got a great dea,l hassle free, and a customer for life.Bought on Saturday picked up on Monday. A very happy person going back to buy for the wife. Thank you Kevin V.

FrankCT

Apr 20, 2015

I just purchase a new F250 from Al at Saybrok Ford. This was one of if not the best car buying experiences of my life. Everyone there was extremely helpful and not pushy at all. John the general manager was the first person I met at the dealer and was knowledgeable and answered all my questions. Guy the finance manager made the experience very easy and helped get me very aggressive financing that other dealers could not. Al located the exact vehicle I was looking for. My wife and I lease our cars every 3 years and we keep the truck for trips to VT and for towing the boat. The Audi and BMW dealers that we have been dealing with for years could learn a lot about creating a better buying experience from this dealer. Not to mention free tires for life. Good job Saybrook Ford this is what the customer is looking for!

KatenEd

Apr 20, 2015

We came to Saybrook Ford looking for a new car and the entire process was great. Ben provided us with all of the information we needed and didn't make us feel pressured at any time. Normally I dread looking for cars because of the salesmen, but everyone we dealt with here was great and friendly. They were able to get us into the car we wanted and were also willing to bring cars in from other locations if they didn't have what we were looking for. All in all good experience. If you are looking for a stress free car buying experience I highly recommend Saybrook Ford.

kec334

Apr 20, 2015

We had a great experience at Saybrook Ford. We had been looking for a car and went to several dealerships all over the state and were finally able to find what we needed here. The staff were extremely helpful, willing to work with us, very friendly and overall just made for a great experience. We would recommend Saybrook Ford to anyone.

Jeff

Apr 11, 2015

great dealership have always taken care of any problems i had

cowboy19

Apr 9, 2015

No problem, I think these guys are great. I like the car better than the Fiat I was driving before! The set up in my Fiesta is beautiful. I still have to go through the book, but I'm learning, and I like it.

Brian ma,

Apr 4, 2015

traded truck in and bought a used chevy 2500 HD truck. everything went very smooth.

Cori Knutsen

Apr 3, 2015

I am a first time buyer going from a 2005 Toyota Matrix to a 2011 Chevy Silverado! Ben has been a great help, answering all of my questions I could think of and making it a fast, easy and enjoyable buying process.

Deborah

Mar 31, 2015

Ben Quinones was very knowledgeable about Ford products. He was courteous and available for questions. We would recommend Saybrook Ford and Ben to anyone buying a new car.

Erik

Mar 31, 2015

wonderful experience with Al. Helped out with everything

Sarah

Mar 30, 2015

I was looking for a very specific 2015 Ford Fusion SE AWD model in tri-coat white metallic with dune leather. Saybrook Ford worked tirelessly to get me the exact car I wanted.

Shirley/WayneC

Mar 27, 2015

Bill, John and Guy were very helpful throughout the entire buying process. They were willing to work with us in trading in our old truck to purchase the new truck. We feel they gave us a fair deal and made the process enjoyable. Thank you!

Suzanne Murphy

Mar 27, 2015

Very pleasant and easy process dealing with Ben Quinones and Saybrook Ford. Whole process was seamless and completely stressless. I usually leave the car buying to my husband because I dislike it so much- but this dealership has proven me wrong. Thank you

Paul

Mar 24, 2015

Everyone I dealt with was professional an courteous through my entire buying experience. The truck was in great shape and I look forward to driving it for years to come. Overall great time!

Rancher

Mar 24, 2015

Needed a work truck. Put in an inquiry on Saybrook Fords website. Al got back to me with no pressure and he was a pleasure to deal with. They made my wife and I feel special. He located my truck quickly and it is exactly what I was looking for. Great Experience!

BobNissan

Mar 21, 2015

Overall experience was very pleasurable, truly enjoyable

Kathleen O.

Mar 20, 2015

I just purchase my first new car and my experience at Saybrook Ford was outstanding. I was very particular in what I wanted and the guys at Saybrook Ford took the time to find it for me. I am very excited about my new Focus!

CTOtts

Mar 19, 2015

Stared out with doing my due diligence on finding my next new car, but ended up where I was comfortable. Purchased my 3rd Escape at Old Saybrook Ford in Connecticut. My salesman was upfront and straight forward through the entire process and I would highly recommend Maneck as your next salesman to get you in the right vehicle! Top Notch Service!!

Cristian, Marcia and Hennesey

Mar 17, 2015

great customer service. Nice people. Guy French and Bill were very helpful.

Kim H.

Mar 14, 2015

I was amazed at how easy and understanding the process was. Everything was explained to me with no hidden figures. Exceptional friendly staff and best salesman ever. My salesperson, Bill Buswell was not only friendly and welcoming but very knowledgeable.

A. T.

Mar 13, 2015

Saybrook Ford was an awesome buying experience. Bill, John and Guy took great care of us. I haven't bought a new car for 13 years and I will go back again much sooner this time!

CathyCT

Mar 13, 2015

Just went to look Saw this wonderful car. Test ride,yes have to have it. Sold maybe an hour. Went home got trade in and taking it home all in same day! WOW!!!! Everyone was friendly and helpful Loved our dealer Ben Quinones Made it all happen Thanks guys your the greatest.

Jennifer L

Mar 12, 2015

I stopped in with my husband to test drive a 2013 Lincoln MKZ. Maneck S. jumped in the car with my husband, myself, and two children. He was extremely knowledgeable about the vehicle and had patience with our questions. The dealership is professional, efficient, and caring. We weren't pressured to buy the car right away, when we decided to put a deposit on the car Maneck was extremely helpful and fair at meeting and exceeding our requests for a fair deal. He worked hard to get what we wanted for a price for our family. The process from start to finish was great and Old Saybrook Ford took the stress out of the trasaction. Maneck took time to make sure we were treated fair and I would recommend him as a reliable salesperson!! Excellent dealership!!

John

Mar 11, 2015

Purchased a new truck from them and couldn't be happier. Ben and John made it fairly stress free and were able to find exactly what i was looking for.

Blakes Black Mustang

Mar 9, 2015

Drew and the guys at Saybrook Ford did an excellent job helping me find my new Mustang and making the price and the payments worthy of my business! Couldn't have been happier thanks Saybrook Ford!

Pat Reed

Mar 3, 2015

I was very pleased with Maneck and his professionalism and am very please with my new 2015 F-150

BrianR15

Feb 27, 2015

For our new company car we chose a sporty and economical Ford Focus, and we chose Saybrook Ford for it's exclusive Tires for Life Program which will save us thousands while we have this car. Our buying experience was friendly, easy, and transparent. We'd recommend Maneck and the team at Saybrook Ford with all enthusiasm.

PAT F

Feb 26, 2015

The dealership as well as the sales associate were very helpful with the car buying experience. The sales associate helped my with the understanding of the car buying process. I found the information he was able to share with me very useful. I was happy with the entire process and very satisfied over all. I would recommend the dealership as well as the sales associate to friends and family. As a whole the entire process was handled in a very professional manner.

Paul and Margaret

Feb 26, 2015

It was a very enjoyable painless process and everything went really smooth and a lot fastewr than we thought. There was no haggling, and a professional environment and we felt we were treated very fairly and I would say everything Ford said about the deals and prices was right on.

fialalauren

Feb 26, 2015

Very understanding, and they worked with me. I explained to the. The vehicle that I was looking for and they had exactly what I wanted. They were not pushing like other dealerships that call you three times a day after your first visit. Hands down best dealership that I know. Plus the free tires for life deal is not found any where else.The service department at Saybrook ford is also hands down top of the line.

George

Feb 24, 2015

Experience went smooth and seamless Would recommend to others

John F

Feb 23, 2015

honest and forthwright salesperson Maneck located proper and exact vehicle and delivered in a very timely fashion. Colour of our choice

JohnM

Feb 23, 2015

I had a great experience working with Drew, Don, and Guy. It was easy and enjoyable, and I got the truck I wanted at the price I wanted. Thanks to all the team at Saybrook Ford. I highly recommend them.

05 Dodge Ram

Feb 23, 2015

From start to finish I felt I was treated fair and got a great deal. We purchased 2 vehicles in 2 days and we're completely satisfied!

Susan

Feb 22, 2015

I purchased my second new car from Saybrook Ford. It was a pleasure to deal with Ben Quinones. He was personable, very knowledgeable, always ready to help and easy to communicate with. The manager John and the finance manger were also very helpful in meeting my needs. Thanks to all at Saybrook Ford

NurseTrish

Feb 21, 2015

I had a great experience working with Saybrook Ford. My husband and I came looking for a truck for him, and ended up getting an Escape for me too! Great job by Drew, Guy, and the whole team.

trish

Feb 21, 2015

Heard not so great things about saybrook ford.....but after today I can say I had a great experience. Went in for a truck for my husband and keft with an escape for me. Hubby will be back on Monday for his truck. Thanks drew, guy and the rest of u for a great experience

KJGVT

Feb 14, 2015

We were looking for a Lincoln when we came in, but Drew explained to us that we'd get much better value with an Escape Titanium, and he was right. Thanks to Drew, Don, and Guy for getting us a great deal on a great SUV!. We'd gladly recommend Saybrook Ford anytime.

SkipB-OldLyme

Feb 12, 2015

I like to give the new salesperson a chance, and have no regrets about doing so with Drew. He is very eager and helpful and went out of his way to make our buying experience easy and transparent. I would eagerly recommend Drew, Maneck, and Saybrook ford to all my friends.

CUTTY413

Feb 7, 2015

I purchased a used Infiniti G35 here at Saybrook Ford. From the first handshake after meeting Ben Quinones to the last handshake when pulling off the lot w/ my car, I was both excited & satisfied during the process. Both the salesman Ben & the finance manager Guy French were very friendly & great to work with. One can feel at ease after signing on the dotted line knowing that Saybrook Ford stands behind their vehicles...assuring you that you're getting a quality vehicle.

MColville

Feb 7, 2015

Ben has been so great in Sales while buying our new F150. I was reluctant with a new sales man with past experiences but this has been one of the best car buying experiences I have ever had. Highly recommend Ben and Saybrook Ford to anyone!

tattooed1968

Feb 2, 2015

Highly recommend this dealership. The finance manager really came through where other dealerships did not. Price was better than others also. Purchased my used 2013 dodge challenger the transaction was timely and flawless all in 1 day, Thank You for all the work you put in you have a new customer for life

Marina8

Jan 26, 2015

I had an excellent experience buying my new F 150 at Saybrook Ford. Drew, Maneck and Guy made the process very easy and the price could not be beat!

Truckman

Jan 22, 2015

I would like to commend Drew Milliot and the team at Saybrook Ford for all their help in finding me my F350. They went out of their way to track down a truck with all the options I was looking for in a truck. It was a very pleasant experience. I am so happy I purchased my truck thru Saybrook Ford. I will definitely be recommending them to all my friends when it comes time to purchase a new vehicle.

SuperDutyMatt

Jan 20, 2015

I just bought a 2015 F 350 and I couldn't be happier. Many Thanks to Drew, John, Maneck, Guy, and the rest of the team at Saybrook Ford for making my experience easy and transparent. I'd happily reccomend them to anyone who needs a new car or truck.

Pete

Jan 17, 2015

I must start by saying that the guys at Saybrook Ford are by far one of the friendliest dealerships I have ever dealt with. After searching for nearly a month, Ben got me into the perfect car at the perfect price. I have bought many cars and I have never had a dealership follow up with me after I bought a car, just to check up on me. Free tires for life and the 60 day dealer warranty on all their cars is amazing. I definitely like I am part of the Ford Family, and am now a Fusion Fanatic. I strongly recommend Saybrook Ford for your next car purchase.

Mustang2015

Jan 8, 2015

We came to Saybrook Ford to trade in our 2011 Mustang for a new 2015. We very impressed with the excellent service we received. We would heartily recommend Saybrook Ford to everyone we know.

AngeloPM

Dec 30, 2014

My wife and i came into look for a new truck to purchase. Drew came over and assisted in helping me choose the right truck for us. Drew provided excellent customer service in my mind he took care of us from start to finish on the whole process in purchasing this new vehical. Kudos to Drew and the entire Saybrook ford team

Eric

Dec 28, 2014

What a pleasure it was to walk into a no pressure dealership with positive people working there. I recently purchased a new Ford F150 screw and couldn't be happier. I search all over the place and couldn't find a deal. I came to saybrook ford on my way home from work and found a truck that had more options than what I was looking for for much less. John the sales manager made the price so affordable I went back and purchased it after Christmas (and wife approval)...I was so impressed by their professionalism I called my friend who was looking for a truck as well. At the end of that day both myself and my friend walked out with 2 new f150s. Stop searching elsewhere and go see John and Ben and you will be driving home a new vehicle same day...

RyanM

Dec 16, 2014

Great Service would recommend to others very persistent in their work.

CliffM2014

Dec 11, 2014

A very good experience. Drew and Maneck were friendly, competent, and ethical. I would recommend Saybrook Ford to all of my friends.

FarmerScott

Dec 11, 2014

Had a very good experience working with Drew and Maneck. Would happily recommend them to anyone.

JamesJohnM

Dec 6, 2014

I would like to thank the team at Saybrook Ford for making my recent purchase of a 2014 Ford Fusion Titanium a very pleasurable experience. The staff was very friendly and the no pressure dealings were very well received by my wife and I. Drew Milliot made the delivery very easy and helped me set up my phone and other options so my departure from the lot was as safe and comfortable as can be. I would heartily recommend Drew and the rest of the crew at Saybrook Ford to everyone I know who needs a car. Again, many thanks to all for a job well done!

jamesjohnm

Dec 6, 2014

I would like to thank the team at Saybrook Ford for making my recent purchase of a 2014 Ford Fusion Titanium a very pleasurable experience. The staff was very friendly and the no pressure dealings were very well received by my wife and I. Drew Milliot made the delivery very easy and helped set up my phone and other options so my departure from the lot was as safe and comfortable as could be. I would highly recommend Saybrook Ford to anyone in need of a new car.Again, thanks to all involved for a job well done!

Matt

Nov 5, 2014

What a pleasure it was to be amongst such professionals in the sales industry! Would recommend experiencing Saybrook Ford to anyone!

jay92

Nov 1, 2014

whn I first came I wasn't really thinking I goo get a car on my own with no credit I thought I was going to have to have a co-signer but they worked with and got me a car that I really liked I am so happy then worked with the banks and pushed them to get me the loan I will highly recommend to shopping here

Mark

Oct 27, 2014

Great Car, Great Price I dont hate car shopping but never thought Id call the experience, awesome. Saybrook Ford in Old Saybrook is easily the best car buying experience I've had in over 40 years. I did my internet homework, visited a couple of dealers, used some internet programs to pre-negotiate with some dealers, and finally, made contact by email to follow-up and find my final, best price to all local and a few out of state dealers. Summary of my experience: I got old school sell game from one dealer, had to haggle with a few others to get modest discount, and got some good, competitive bids from others. Saybrooks first bid was right where it should have been and their final bid beat the others. We bought a Ford Explorer from Al Depaola. Good guy. Straight shooter. No games. Held vehicle for me over the weekend without a contract or deposit. Got great dealer discount and a great rebate. John, the sales manager, was there to be helpful, not the mystery man in the back room. Also, very fair in taking my trade. By doing the right thing those guys have earned my future business. Thanks to their finance manager Guy who gave sound advice. He listens and does not oversell. This is not a high pressure, fancy showroom, slick highway dealership. It is a great place to buy a car. I would highly recommend you check them out when you are in the market for a car. Simply, and clearly, the best experience Ive had buying a car.

Robert P

Oct 19, 2014

Shopped over 8 dealerships via Email. Al Depaola the Internet manager was very quick to respond. He got me a great price for my new Explorer and my trade. No pressure, just one price and took delivery in 2 days! The delivery was flawless and I would most definitely recommend this dealership and Al Depaola the Internet manager.

Greg Hammell

Aug 27, 2014

The care and diligence of Michele and her sales team was impeccable. Personable, honest and not an over-the-top pressure to sell. This is what sold me. Any question or concern that was asked was taken care of immediately. I can honestly say they went above and beyond any expectations anyone could have. If anyone has an interest in purchasing a car or truck the place to go is here and visit Michele at Old Saybrook Ford and tell her that Greg sent you!

Judy L. Macey

Aug 24, 2014

My husband and I worked with sales consultant Scott Pinckney with Saybrook Ford. He was AWESOME to deal with. Very personable and walked us through the entire process. We received what we feel is an excellent trade in price along with a superb sale price on the Ford F150 we purchased. Liked working with Scott very much. Highly recommend Saybrook Ford and Scott Pinckney as your sales consultant.

Richie Rowe

Aug 18, 2014

Had a very good salesperson and well done talking about the truck.

Shelley

Aug 18, 2014

After searching for a small SUV with good gas mileage for six months, a stroke of luck landed us at Saybrook Ford. Michele responded immediately to my email inquiry, and my husband and I stopped by the dealership on our way home from the casino. I had been looking for a certified pre-owned Ford Edge. I told Michele that my first choice had been an Escape, but could not sit comfortably in a 2011 model. Michele had me sit in a 2014 Escape, which has the 10 power driver's seat. After taking the vehicle out for a test drive, I was in love. The entire staff at Saybrook Ford made car buying easy, fast and enjoyable. I have a Ford dealership in my hometown, but I chose to travel 40 minutes to Saybrook Ford because Michele and the rest of the staff was wonderful. I received a good price for my trade-in, and I drove off happily in my beautiful new vehicle. PS- it was my intention to award 5 stars in every category, but my iPad would not cooperate. Definitely go visit Saybrook Ford!

anonymous

Aug 16, 2014

Had a wonderful experience here with Michele at Saybrook Ford. Pleasure to do business wtih

dvphillips

Mar 27, 2014

We had the best car purchasing experience EVER. The used car (Honda) was in mint condition, exactly as advertised. MICHELE, our sales person, is extremely knowledgeable, friendly, and didn't waste our time. We were impressed. It was a pleasure to finalize finances with LEO, who is also genuinely nice and extremely efficient. We'll return to Saybrook Ford the next time we're in the market for a car and, you bet, we'll ask for Michele.

Pconfer

Jul 27, 2013

We have been customers of Saybrook Ford for 10+ years. During that time we purchased eight vehicles--all of which were regularly serviced at that dealership. A few months ago I left Ted Veccharino a message asking for a return call as we wanted to come in to look and probably purchase one (possibly two) new Fords. I even mentioned that we would be happy to work with Maneck as our salesman. I never heard back from Ted and sadly, Maneck never had the opportunity of the sale(s). The service department is good but slow. However, management --Ted Veccharino-- is unacceptable. We are still Ford customers and are using another dealership to purchase new Fords.

sammycaban

May 21, 2013

Took a month to resolve a tire light issue and sold me a car with bad/ wrong tires and refused to replace them, I noticed 3 weeks after purchase when I got a flat and no spare tire with a vehicle that requires runflats, so I had to pay for a tow, new tire and still have 2 tires on the vehicle that are between 3-4 32nds, it's outrageous that I paid 43,900 for a vehicle with bad tires, shame on me for not noticing ... Finance guy was great, salesman Maneck was great till he sold the car after that he was horrible, no resolution to my tire light, no phone call back for weeks till I spoke to the gm Doug, Doug was helpful in taking care of the light for me however did not care to help with the wrong tires that were worn out on my vehicle...

frankb14

May 2, 2013

I walked into Saybrook Ford with a huge problem, and Ed help me solve that problem.My Expedition was falling apart at the seems,credit so so I had 200,000 miles, no money to put down, and still owed on the vehicle.A nightmare. I told Ed what was going on, and thought it would take a miracle to make a deal. Ed not only figured out a deal, but also made it very easy. He solved every issue I had. All I can say is THANK YOU ED!!!!!!!Frank Bannon

laraal

Apr 1, 2013

The dealership and Richard Willis were a pleasure to deal with. No pressure, very informative, and most importantly, transparent pricing with no surprises or hidden fees. After trying other dealers I look forward to buying from Saybrook Ford again.

Russ

Mar 31, 2013

We stopped by two nights ago to look at a Convertible Mustang displayed prominently by the road. It was around closing time and the salesman invited us to return in the morning after answering quite a few questions. The car had 11k miles on it and was certified preowned. We were told the asking price was $21,557, down from $23,999 as an "Easter Special." We saw the car on the internet at the price quoted to us by the salesman, Upon returning the next day, we took the car for a test drive and decided to buy it. After sitting down with the salesman, he got up to talk to the sales manager, and returned telling us the price he had quoted to us as posted on their web site was incorrect. The car was $23,999. We were dumbfounded. My first thought was this was a high pressure sales gimmick to get us to buy immediately or the price was going up. It took a few minutes for reality to sink in when the sales manager told us he would not sell the car for the advertised price. We would have to pay the $23,999. His excuse was that their printer made a mistake. He told us he would be losing $1100 selling it at the posted price. Last time I did basic addition, 21,557+1100 =22657, so how can he even justify the 23,900 he demanded? This is clearly a dishonest way of doing business. Not only were we going to by the car, but refer family to the dealership. Needless to say, we did not buy the car and are reporting their business practices to the CT Attorney General and perhaps taking legal action. This kind of shady business dealing is what makes people so wary of the car buying process. STAY CLEAR OF SAYBROOK FORD!!!

pedmondson

Mar 19, 2013

My experience with Old Saybrook Ford was nothing less than an easy process of buying the car that met all of my expectations. Ed was super easy to communicate with and always ready to help. Not one time throughout the entire process did I feel neglected, confused, or aggrivated. Ed was very professional with excellent knowledge of the in and outs of using my new Fusion to the fullest extent of its impressive techknowlodgy. When people ask about my car I tell them to talk with Saybrook Ford, they won't be disappointed.

JLanno

Mar 14, 2013

Michele was fantastic, she gave me all the details I needed was very friendly and knowledgable. Overall great experience I will definitely recommend to everyone and hopefully be back in the future.

Kaligh

Feb 27, 2013

I went in to look at cars because I was recently hit and my car was totaled, my family has gotten all of their cars from Saybrook ford and we have always been impressed. From their sales to their service they have always taken care of us and anyone we bring to them as referrals. They always have a free loaner or are willing to cart me around if i need to bring our cars in for full day repairs or any time they need to keep the car for more than a few hours. I was not at all happy about buying a car seeing as i only work part time for little over minimum wage, but they were able to get me into a fantastic car at a low cost, and i am proud to say i have the newest car out of all of my friends with car payments and the lowest payment. We worked with Eric who is a new addition to the sales team. Although he is still learning the cars he was eager to help and was willing to learn and ask the other sales members about what he didn't know. I didn't mind working with someone who was new everyone has to learn. And i think it might have just been his newness that caused the Problem with attitude that the previous reviewers were talking about. I ended up with a 2013 Ford Focus Hatchback in red. Even though i am not thrilled with the whole scenario and didn't want a car payment at all, Eric our sales person made me feel a lot better about the car and helped me realize i was making the right choice for me currently and in the future. When i run this car down into the ground in 10 or so years i look forward to coming back again for my next car.

gt1069

Feb 26, 2013

I had been wanting to purchase a truck for some time now and now thanks to Saybrook Ford, I found the perfect vehicle that fits all my needs. I purchased an F150 truck and I couldn't be happier with the excellent service I received. I will definitely recommend Saybrook Ford to all my family and friends.

S2000

Feb 23, 2013

I drove about an about today to see a used car this dealer has in stock. I was met by Eric as I parked my car. I asked about a car I had seen online and he seemed confused. He wasnt aware they had this car in stock. It was parked near the road and easy to see as I pulled in. at first Eric was friendly and went to get the keys to the car. I wanted to look over the car to see if it had any body work. I opened the door and was surprised to hear let me back the car up because if you dent a door its my butt (he didnt use that word). I work around cars and shop for a living and was very careful when opening the door. Not sure how he got this impression. I decided to let it go and thanked him for backing the car up. While looking at the car Eric said in order to test drive the car he would need to get some information. Being in my thirties and having bought many cars before I completely understand this. I went inside and Erics demeanor completely changed. He became very skeptical and almost confrontational about the test drive. It was raining and I thought maybe this was the issue. I have driven this car in the past and only wanted to take a short drive to check the transmission. This car has a known issue with the transmission coming out of 1st,3rd and 5th gear. It can be a very expensive repair. Eric continued to ask if I wanted to buy the car today. I hadnt even had a good chance to look over the car yet. I was honest in saying Im undecided between a few different cars right now. Eric then said they would have to do test drives all day long if they let everyone test drive sports cars. He said normally they would let someone drive this car without a deposit. I was looking at a eleven year old Honda S2000. It was in fair shape, but clearly looked like an eleven year old car. A short drive would not change the value of this car in any way. Eric continued to ask about my trade and tried to go over number without even given me a chance to speak. He made it very clear he was doing me a favor if he let me test drive this car. There was a gentleman sitting across from me and the whole situation started to become very embarrassing. I eventually had to walk out. I was very surprised that a dealership in such a nice area would let an employee at this way. If I saw an employee acting this way I would walk them out to their car and ask them to leave. Your only job as a car sales person is to be polite and provide information. I feel bad writing a review on this dealership based on an experience with only one person, but thats the way it works. I hope someone from this dealership reads this and perhaps provides some additional training to their staff. I would not recommend this dealer to anyone. There are many Ford dealers within 20 miles. I would go elsewhere.

NMelanson89

Feb 19, 2013

It was time for me to get a newer truck and going to saybrook ford was a no brainer since my parents had a great experience here last year. Ed was a pleasure to work with and i never felt pressured into buying. He was able to help me get a newer truck in my price range an i have been very happy with my purchase so far. I would definatly recommend Ed and Saybrook Ford.

Daverine

Feb 18, 2013

Excellent experience overall! Initially I was not 100% certain that I was ready for a new vehicle. Instead of the getting the typical pushy salesman, Ed gave me my space and provided solid answers to all of my questions allowing me time to digest the information and make my decision when I was ready. Ultimately we found the right vehicle at the right price. Thank you Ed and the entire old Saybrook Ford dealership for a truly enjoyable and seamless car buying experience.

markshaw

Feb 18, 2013

The purchase of my 2013 F150 XLT Ecoboost is the 6th vehicle that I have purchased with Ed Isenburg and Saybrook Ford in the last 7 years representing a combination of personal and company vehicles. Ed offers exemplary sales support. He is both a friend and a highly competent professional. Ed goes the distance to put together very fair deals without pressure to "close the sale". Ed is entirely up to date with product knowledge and I enjoy talking Fords with him. Our dealings are as simple as a phone call to discuss what is in inventory and a quick trip to the showroom to finalize the details. Saybrook Ford always offers fair pricing and trade in values. Ed never hesitates to negotiate with recognition that my wife and I are repeat customers. I continue to recommend Saybrook Ford to friends and business acquaintances. I value the "handshake" philosophy offered by Saybrook Ford. Leo makes the financing, registration and paperwork so quick I am in and out in 5 minutes. Many will say there is a lot missing from small businesses in America. One only needs to visit Saybrook Ford to be reminded that personal attention and getting to know your customers in the way Ed Isenburg and the whole team at Saybrook Ford practice auto sales is the value proposition that will keep me and many others coming back.

JustDumpIt

Feb 11, 2013

Worst experience ever and would not recommend them to anyone looking to buy or service a ford vehicle. Slow service and did not repair initial problem correctly and my vehicle was in the shop for over 2.5 weeks after purchasing the vehicle there less than six months before!!!!

acaginalp

Feb 10, 2013

Ed made the experience very simple and direct to get the vehicle of my choice and order. The entire transaction was a great experience.

delanect

Jan 29, 2013

Ed Isenburg was an ideal salesman, not too aggressive but active in answering our questions and giving his take on things. He made sure we understood the features of the car we were buying, and then made sure we understood how to use those features once we had made the purchase. Even though the dealership was busy and he was busy, he gave us his full attention. Ted and Leo werealso very helpful/congenial.

pattyalan

Jan 17, 2013

Our experience with Saybrook Ford was very good. Everybody was very friendly and eagar to help in any way. Ed was especially good with us and kept in contact with us from start to finish. We thought he was very fair and honest all the way. It was a pleasure to work with Ed.

andersonjohnl

Dec 4, 2012

Ed made our visit to Saybrook Ford a great experience. He is very knowlegeable and was very receptive to our needs. I would recommend Saybrook Ford & Ed to anyone in search of a new Ford.Thanks Ed.

ronl

Dec 4, 2012

Fantastic experience. Keep up the good work. Knowing the ownership, I expected nothing but the best and my experience at the dealership was completely satisfying. My high expectations were certainly met.

KMelanson

Oct 10, 2012

On 9/17/12 my husband and I were just doing a drive-by to see if there was a Ford Edge at Saybrook Ford. Ed happened to be out taking pictures of one to put online, he came up to our vehicle told us to come take a look, next we were out test driving it. Never once during this time did we feel pressured to buy. We had explained we were just looking to get an idea. We had appt at another dealership that afternoon to talk. We were very impressed with his knowledge of this vehicle and all the features it had and explained every single one to us and how they worked. Something we didnt experience with our first visit to the 1st dealership. Nervous as we were about buying and financing a new vehicle they Ed & Leo explained everything in detail and made us feel confident about our decision. What started out as browsing turned into leaving the same day with my dream vehicle. When I have called or emailed Ed to ask questions he has called me back immediately and is always as helpful as he was the day we purchased our vehicle. He made sure to locate the spare key and helped to set up the Satellite Radio. He took his time with me and makes me feel that all my questions are important. I have to say I have never encountered that before elsewhere and I always felt like after the sale no one wanted to be bothered. Not the case at Saybrook Ford. I would absolutely recommend Saybrook Ford to my family and friends and will definitely return to them as a customer in the future. I feel confident that the maintenance and service we will receive will be just as stellar.

JessNev

Sep 26, 2012

Ed Isenburg was easy to work with, professional and kind. We came to an agreement at the end of a business day and our time with Leo Isif going over the contract and financing was surprisingly difficult. Mr. Isif was clearly in a hurry and frustrated with my husband's concerns about signing the paperwork. I chose Saybrook Ford in an effort to buy American and go local and was pleased with the service from Ed. Looking forward to moving forward.

wellingtonlaura

Sep 25, 2012

Best dealership that I have ever dealt with. Will buy another two SUV's from them in my lifetime. I am certain of it. My kids are hooked as well. Laura Wellington

Cliff R

Sep 19, 2012

Ed is the most pleasant car salesperson I have ever met. He took me out for an hour test ride and I bought the car! There was no high pressure which would have made me walk out the door. Good friendly, small town service!

michael.knizeski

Sep 6, 2012

We recently purchased the 2013 Ford Escape SEL. We have had the car for about a month so far and have enjoyed driving it and appreciate the mileage. Very happy with the vehicle and dealership. Ed Isenburg worked with me to get a very good deal on the car. Ed was very informative regarding the vehicle. He was able to answer all of my questions and provided ample information for me during my decision process. Overall, so far a great expierence.

stevenpatarini

Sep 4, 2012

customer service was great from Steve and Rich....Doug was kind of a jerk....car went dead 18 hours after buying it....almost stranded at lunch...needed a jump to get home from work...then needed a loaner overnight......service dept was very courteous and tried hard to resolve problem but what a crappy way to begin my experience with my new car and Saybrook Ford......

Kevin Kendall

Aug 22, 2012

I went to Saybrook Ford to look at a new F150. Maneck took great care of me from my first test drive right through delivery. Nice job, everyone was so helpful, including Michele, Doug and the buisness manager. Great experience. Thanks again Kevin Kendall

chorton

Jul 15, 2012

We thought Ed was very personable and great to work with. We had been to most of the dealers in the area over the previous 6-12 months and were not able to make a deal. Ed seemed honest and reasonable and he was able to come up with a deal that worked.

rjepson

May 24, 2012

I have now purchased two trucks from Ed in the past four years, one in 2008 and one just the other day. Ed remembered exactly what my needs where in a truck and was sure to be sure they haven't changed. He also made sure that I knew all the changes that have been made to the truck and recommend features from there that I would like and one I no longer needed. The one thing that draws me to Ed as my salesperson and one of the reasons I recommend him to friends and family is his no pressure approach. He puts you at ease and just gets it done. I have a Ford dealer just down the street from my house but because of Ed and the staff including the service dept I drive four town away to not just buy my truck but also to have the dealer service my truck. Mind you I am not an easy customer, I have a very specific truck that I want, from color, model, and options. As I said Ed makes sure He finds what I want at the same time reassuring that my needs haven't changed and making sure I understand the changes. Ed also won't just tell you what you want to hear, he is honest and up front with reality of a purchase.THANK YOU Ed for your help and hard work.

Susan Schindler

Apr 26, 2012

I dealt solely with Maneck Sopariwala and could not have been more satisfied.He was pleasant and cooperative in all aspects of purchasing the car.The car price that we arrived at was very satisfactory.He explained all features of the car and set up blue tooth to my cell phone.He showed me how all the features worked on the car.I was very comfortable driving the car out of the dealership.

1Ford2

Apr 22, 2012

I was very happy with Ed Isenburg as my salesman. He patiently answered all my questions, let me take more than a few test rides, gave very good advice, and found all the options I was intererested in. I'm actually writing this months after I've had my car, since the thing I'm happiest about with my experience is that Ed is still happy to say hello and answer any questions whenever I drop off my car for regular service. My only complaint with the dealership is that the service department does not accept an American Express credit card.

eleffingwell

Apr 21, 2012

Just purchaed a new 2012 Ford Escape. This is the 5th car I have purchased from Saybrook Ford, my 1st was a new Escort back in 1986 and 3 used Taurus's since. The servixe at Saybrook Ford has always been top notch and the staff friendly and helpful. Their loaner car program is a great service. During my recent experience Maneck, my sales person, was very knowledgable and helped make the purchacing process of my new vehicle fast and easy without being pushy. I told him what I wanted and he helped get me set up with all the options I wanted. I would recommend Saybrook Ford to anyone. You won't be disappointed. Very happy with my purchase.

Sherine

Apr 18, 2012

Easy to do business with. Spent several weeks searching for vehicle.The internet manager stayed in contact and was great at following up which is why we purchased the vehicle from them.

jolifille

Apr 3, 2012

My experience at Saybrook Ford could not have been better. I've been purchasing my cars there for ten years and have always been a satisfied customer. I recently bought a 2013 Explorer. I absolutely love my new car. Ed Isenburg was my sales consultant, and he was awesome! So helpful and friendly, he went out of his way for me. When I couldn't get out to dealership to pick up my car, Ed personally delivered it to me and then went over the features of the car with me right in my driveway. He spent a lot of time with me, making sure I was comfortable with the car's new technology, which is fabulous!I highly recommend Saybrook Ford.Stop in and ask for Ed, you will not be disappointed. Doug Burt, the general manager is also a pleasure to work with and the parts and service department employees are also wonderful and caring people,

traveler

Mar 27, 2012

I drive from Long Island NY to Old Say Brook CT to have my service done on my 2010 Ford.The trip is longer then the time I wall around waiting for my car,1/2- 45 min.

mbguthrie

Mar 12, 2012

Steve - Clearly a leader, understands needs of customers and his staff, knows how to use a wrench, a team builder who could be working in Nascar.Paul - Great depth of knowledge on all cars regardless of make or date of manufacture. Generous and thoughtfull to customers and staff.Ed - Knew about the coming of internet car sales early from training and unique personal experience. Honest with customers and has a lot of contacts because of it.

oneillka

Mar 12, 2012

I love Saybrook Ford, everyone here that I have come in contact with is simply stellar. They always go above and beyond to get you want you need and make sure that you are satisfied. If it wasn't for everyone at Saybrook Ford; I wouldn't have the car that I have today. Special Thanks to Doug for working with me on understanding the price, Ed for doing all the paperwork, and for Leo for working so hard to get me the loan that ultimately got me the car.This is a great place to buy a car and they made it super easy even though it was my first car! Thank you!

mtg06405

Feb 21, 2012

This is a smaller dealer that goes the extra mile to ensure you are satisfied. My salesman Ed took a lot of time showing me all the differences between the different trim levels of the Focus that I was interested in. After the purchase, he took much more time than I expected explaining the operation of each of the features of my new Focus, and even programmed the Bluetooth hands free SYNC system to work with my cell phone. There was no pressure, games, or other types of nonsense that I have experienced in the past at some other dealers, and I would highly recommend them.

myescape4321

Feb 14, 2012

Within minutes of emailing a requestr Ed was calling us. The no pressure attitude was awesome. I had been looking at the Escape for several months and then I had a accident.Ed greeted me on a windy winter day and I told him our specific needs. No upsell!We took the Escape for a ride and I loved it! There still was no pressure, just informative conversation.I said to Ed when we were heading back that I would like to have my wife see the car also and he said lets go.Ed spent another 30 minutes with us.The vehicle was delivered within one week and we are very satisfied.Thank Ford and Thank you Ed!!Yours David & Cathy Kehlenbach

bernien99

Feb 8, 2012

Saybrook Ford is at least an hour ride from our home. Once we decided to purchase the vehicle we went down to see, they made it very convenient for us by working it so that we could take our new vehicle home that same day. The whole experience from test-drive through price-quote, paperwork submissions and vehicle detailing took approx. 3 hours. I would definately recommend Saybrook Ford.

zeeksta

Jan 28, 2012

purchased a new pickup there and was very happy, wasnt pressured and had all of my options explained and felt secure the entire transaction, after i purchased the truck i had a problem with it that i caused and the service dept took it right in and handled it,

josmen

Nov 28, 2011

I bought a 2012 Ford Fusion from Ed Isenburg. Ed was extremely friendly, professional, and helpful. He was very knowledgable about the vehicle and the different options available. I was surprised at how quickly the whole process took. I had an apointment one evening after work and the next evening I was dropping off my trade-in and picking up my new car. I would recommend him to anyone looking for a good quality vehicle.

singerra

Nov 25, 2011

Working with Michele on this sale was fantastic! She was able to arrange a convenient time for the test drive and sale, while closing the deal very efficiently. To help expedite the sale, Michele was able to get the paperwork started in advance of the day we planned to close the sale. This was ideal since the car was a surprise gift for my wife. We were able to surprise her with the 2012 Mustang, take her for the test drive and complete the sale all within an hour. Leo was great at closing out the paperwork for the sale and financing. Overall, Saybrook Ford made it very easy to find and buy the right car.

szack

Nov 22, 2011

We have bought 7 cars at Saybrook Ford as married couple all from Maneck. They are the most professional and believe in customer satisfaction. The Zack's have bought cars there since the '30's. Saybrook Ford is an asset to the 5 town community. We will continue by from them always.

delighted

Nov 21, 2011

Don was very personable, honest and easy to work with. I feel he worked very hard to make the sale and keep me happy. There was one minor unresolved issue, but it did not rlate to Don's effort. I am hopeful that the service component (i.e., loaner, free tires)works out. Thanks

sw62899

Nov 14, 2011

Ed was very knowledgeable and helpful thru the hole process. The only thing was I had a spray-on bed liner put on and set up a drop off and pickup with Ed and he was going to go over the truck with me in more detail. I received his call that the truck was ready and when I arrived later that evening he was with a customer and was not able to go over the truck with me. He did call later that evening and apologies.

Kaitlin488

Oct 29, 2011

I had a great experience at Saybrook Ford. I purchased a 2012 Ford Explorer two weeks ago. My previous car, (a Jeep Grand Cherokee) needed expensive repairs that I could not see myself paying. It was an older car and I had put quite a bit of money into it in the past. I was not expecting to buy a car that week but really had no choice. I could have gone with a cheaper car or used SUV but I LOVE the explorers and if I was going to buy a car, it was going to be something I could see myself in for years. Saybrook Ford was the first place I looked. Ed was very helpful and knowledgable. I then went to test drive other SUV's at area dealers but my #1 choice was the explorer. Once I let Ed know I wanted an explorer, I owned one the next day! I had the chance to drive it today in snow and ice and it handled beautifully. Overall my experience at Saybrook Ford was very good. I did not feel pressured and my questions were all answered. I could not believe how easy it was to buy a car! A+ for Ed.

MGentile01

Oct 27, 2011

I have purchased many vehicles from many manufactuers in my life and none have matched the customer services that were provided by Ed and Saybrook Ford. There is more to buying a car than just picking out the right vehicle. Saybrook Ford made sure I got what I wanted and ensured the process went smoothly. Thank you.

greg fiorelli

Oct 26, 2011

Ed has been looking for the right truck for me ,he found an F150 great shape the right colors .I test drove the truck and bought it on the spot ! Thanks to all at Saybrook Ford!

sgodin2k

Oct 25, 2011

Don answered all of our many questions honestly and directly. He worked hard to get us exactly what we wanted, even when we made changes partway through the process. He was excellent to work with. We look forward to a long relationship with Saybrook Ford.

Copperhead218

Oct 22, 2011

Don Metivier spent a considerable amount of time with me to review my options for purchasing within my budget. We test-drove the car. He was helpful and professional. A week later when I made up my mind to further pursue the car of interest, Don Metivier was with another customer, so Donnld Whitmore provided professional services regarding the financing and final purchase of the car. He also explained the features and options of the car and other purchasing options. In the end, I purchased the car, based on both of the their help and ability to get the contract I needed.

BrockGraham

Oct 15, 2011

The salesman went out of his way to find the car I wanted, and actually went and got it himself. Business manager was also great to work with.

dougbow

Oct 13, 2011

The service was excellent and the price was right. We ended up with an excellent vehicle with a lot of extra features we didn't expect. Thanks.

Jaxi Ryan

Oct 13, 2011

Working with Ed at Saybrook Ford was a pleasure. I stopped in to look at a truck I saw driving by the dealership. I had not planned to buy that day. I got a good deal and great service. I would highly recommend Ed and Saybrook Ford.

bnoon

Oct 12, 2011

Saybrook Ford was my first and final stop in looking for a vehicle. Ed was great to work with and made the purchase a comfortable experience.

Johnstone Landscape

Oct 11, 2011

I felt Don was Friendly, Honest and Genuine. He listened to what I was looking for and showed me different possible trucks that would suit my needs.

Jackiev1149

Oct 10, 2011

An excellent experience.The sales person was very friendly & helpful. The entire business transaction was completed quickly and efficiently. I would recommend Old Saybrook Ford to anyoneDon M. was charming.

ctcarbuyer

Oct 7, 2011

I used the Edmond's internet service to get information and solicited contact with a number of dealerships. The next day I received a call from Michelle at Saybrook Ford and without hassle and in less than 24 hours was able to purchase the exact vehicle I wanted, equipped with the options I wanted and established a trade of my existing vehicle at what I considered attractive terms. Micehlle was knowledgable and conscientious. Ted is the owner/manger and in a five minute conversation was able to conclude the transaction in a courteous and professional manner. Leo was in charge of the paperwork and was very knowledgable and efficient in completing that aspect. All in all, it was the easiest and most enjoyable car buying experience I have ever had.

frisia

Oct 6, 2011

This was the only Ford dealership from the area who really understood what I was looking for ever since my first communication with them. When I went there in person all of them were very friendly, helpful and they all seemed to work well as a team. The two sales guys I worked with Ed and Maneck treated me with a lot of respect and gave me a very good value for my trade-in as well. I will definitely recommend them!

CHarllow1

Oct 4, 2011

I am very happy with my New Ford Ranger that I purchased from Saybrook Ford. Maneck has been so helpful helping me make the right choice and making the sale process so smooth. I have been a long time service customer and wouldnt think of going anyplace else. Thanks Maneck...Charlie.

Karen Robert

Oct 1, 2011

We were greeted with friendliness. Mr. Sopariwala was not over-bearing; he asked what our goals were with regards to purchasing the new vehicle and showed us trucks that would meet our recreational and financial requirements. After having visited several dealerships in the Hartford/New London/Saybrook areas, we found Saybrook Ford to have several pickups equipped with the options we were looking for. We were then able to have a selection of prices which would match our financial capabilities. We were also pleased with the amount of our trade-in allowance.

RedTechie

Oct 1, 2011

The service was amazing! They were able to lease me a brand new Edge 2012 for a great price on top of the X-Plan price! Don Metivier answered all my questions truthfully and with great knowledge. Will definitely look forward to doing business with them in the future with this level of service!

larrytwohig

Sep 28, 2011

I was going back on forth on a Shelby Cobra with Michele via email and phone for about two months, and she was extremely pleasant and responsive, not to mention patient, with me, as I made my decision. We agreed on a very fair price for the vehicle, and Leo handled all the paperwork before I picked the car up, so that my wait was minimal. I took Amtrak up on Saturday morning, and Michele was there waiting for me, to drive me to the dealership, without me even knowing that I was being picked up! Thanks Michele! Overall, a very pleasant purchasing experience. I drove the car home with their dealer plates on it, and they are having the car registered for me and sending the plates by mail. I highly recommend this dealership. And the tires for life program was a clincher for me. Larry

ameyer

Sep 19, 2011

Overall experience was very nice. The salesman Don and manager Doug were friendly and knowledgeable and I purchased the vehicle and drove it home within a couple of hours on a Saturday. I would recommend this dealership to everyone.

arthurbeebe

Sep 19, 2011

This is the second F150 pick up that I have purchased from Saybrook Ford and their approach has been very professional with no pressure but a great understanding of the product that Ed is selling. I was treated with respect and dignity and never once was pressured into making a deal. The purchase of the truck was very professional and was completely explained as the process proceeded. I look forward to dealing with Ed for future purchases. Other dealers should take a lesson from how he handles his customers. As a businessman, I understand the cost of overhead, and although their dealership building is old, they have maintained it in a very clear and bright manner which shows that you don't have to have a Taj Mahal with all that overhead to serve their clientele. Those facilities don't sell cars. It's the people inside the building and I agree with your philosophy that a "hand shake still counts". I would encourage anyone to go and visit Ed. Sincerely, Skip & Nancy Beebe

rrpollock

Sep 14, 2011

Buying our 2010 150 was a great experience from start to finish. Keys in hand within24hrs. I would reccomend dealership to everyone in need of a vehical for a great experience overall.

saxdeliman

Sep 14, 2011

had the vehicle I wanted at a fair price. Maneck would do anything to seal the deal. Loan rate at 3.9% is good. Very pleased with deal.

siggioli

Sep 11, 2011

Really good and fast service. Showed up on Saturday for a test drive and managed to buy a car and get it delivered same day.

jpopov

Sep 8, 2011

Ed got the sale because he listened to our specific car purchasing needs and worked to meet those needs. It was the first pleasant car purchasing experience in 40+ years.

jducoff

Sep 2, 2011

I purchased a Ford Edge from Saybrook Ford and my salesman Ed Isenberg was great. He was very friendly, not pushy, made sure to show me different models of the car I was interested in and explained what the differences in the models were. When we were going over the sales terms I never felt pressured. I didn't want the colors that they had on stock so he searched and found exactly what I wanted and had the car there within a day or so. When I picked up the car I noticed that there was a minor part missing (cosmetic in nature) and he ordered the part immediately and when it came in he actually came to my house to pick up the car to take it to the service department for me.He has checked in numerous times to make sure everything is good and he also made sure when I picked up the car that I was comfortable in the car before driving off. Made sure I knew how to work everything which was especially good as the last car I purchased new was 16 years ago and technology sure has changed a lot since then! Overall it was a pleasant non-pressured enjoyable experience.

nducoff

Aug 27, 2011

I've been driving a 2005 Audi A6 (had an Allroad before the A6) and was looking for something different and more suited to my passion for bike riding ... and more room all around. I found the 2011 Ford Flex Limited just what I was looking for. I built on online and requested that Saybrook Ford (located in my home town) to contact me. Ed Isenburg called and we set a time to meet. Throughout the entire selection and purchase process, Ed was patient and extraordinarily helpful in guiding me and helping me to find a Flex Limited with all the features I wanted. That attention to detail continues long after the sale.When my wife was ready to trade in her 1995 Camry, I took her to see Ed to check out the new Ford Edge Limited. Once again, Ed was a delight to work with and located that hard-to-find red Edge that my wife wanted. The service department also needs special recognition for prompt and curteous service.I recommend Saybrook Ford, Ford vehicles and Ed Isenburg to my friends and associates. Lastly, I do not miss my Audi or Audi service. Just saying. :)

hjhoyt

Jun 3, 2011

Ed Isenburg is an outstanding automobile salesman. He takes the time to very methodically move the customer through the entire sales process. This is the second car we have bought from Ed and most likely will be back for a third. We would highly recommend Saybrook Ford and Ed Isenburg to anyone seeking to buy a car.

vistaventures

Jun 2, 2011

We were attracted to Saybrook Ford because my dad purchased several Ford cars and trucks from Ed's dad Matt at Simon Ford in Norwich years ago. Ed was very responsive, even over a holiday weekend when the dealership was closed. We went in with the intention of buying a 2011 but were attracted to a very low mileage 2010 put into service just six months before. Quick transaction - the truck was ready with all of the paperwork, etc. complete in about an hour. We were satisfied with the trade-in value for our 2003 Explorer SUV. When we drove away and turned on the radio for the first time, it didn't work. We called Ed and he asked us to return to the dealership. Without question, he replaced the radio with a brand new better featured model. Good first impression.

dzehner2

May 25, 2011

Ed was great the whole way through our purchase! He was very friendly and knowledgeable. He was a good salesperson without being pushy. I rated the overall experience "ok" because his sales manager and the owner were VERY pushy and the owner was quite unprofessional (he suggested that I "train" my first wife so I don't have to have a second and also kept mentioning that my car payment was less than his jetski payment. Thanks, but I DON'T need to know that I'm not as rich as you).

Mystic Max

May 13, 2011

This was my first new vehicle purchase. Saybrook Ford was very patient with me. I couldn't be more happy! The owner treated me with respect. I was refured to this dealership by my uncle who has bought cars from them for 40 years. Everyone should run down and buy a Ford from SAYBROOK Ford.

Vic V

May 7, 2011

Upon purchasing a used Bmw X5 the owner Ted agreed to supply me with a missing cargo cover. When picking the vehicle up the salesperson Manik gave me an IOU for the missing cover he then told me they were purchasing a cover from a local Bmw dealer and they would have it delivered to me. After many phone calls and 30 days later Manik told me it was going to be another 6 months before I got the cover. I asked to speak to the owner Ted who was very rude and abusive after telling him this is not acceptable and reminding him they gave me an IOU. His reply was dont quote legalitys with him and now I would get nothing. I had no choice but to get DMV involved once I did I had a check in the mail for a USED cargo cover.After 1 week of buying a vehicle that was suppose to be safety checked I Know have to spend over $1,100 on front brakes and a battery. When I read the sales contract I was sold Vin etching that I did not want. I asked for it to be taken off being that they did not etch the windows yet they refused told me they only sell there cars with the vin etching.Very unhappy with this dealership to say the least.

hiltonnew

Apr 28, 2011

Not a friendly dealership, when you walk in the place the sales person smiles but as you work with them they become rude. When they pull your credit report they started discussing among themselves like you are nobody. The owner, is deameaning and very rude.

obarton

Feb 15, 2011

Sales staff were knowledgeable and straight forward. They found the exact car I wanted and delivered it within 3 days! I've driven the car for a week and it exceeds my expectations for comfort, performance, handling, and options. I bought my last new car from this dealer and I'm glad I went back.