Used Cars for Sale at Schaumburg Toyota in Schaumburg, IL

Analee Tamer

Sep 19, 2020

The part was ordered and came in and the work was going to take a while. Waiting in the nice waiting room was out. So, instead, they gave me a rental car: a brand new Corolla, with only 267 miles on it. What fun! My car was ready too soon. This place is great. If something goes wrong with my car, I know they will take care of it. Everyone is so nice.

Milad Redman (M_Redman)

Sep 22, 2021

I took my Corolla 2018 to here to get a quote for a repair on the front suspension. So the Toyota rep told me to make an request for a wheel alignment service first and see if they can fix the issue. So I agreed and it was stated clearly on the document that the $120 charge is for wheel alignment, however after the technician inspection they mentioned they need to replace few components and gave me a ridiculous quote (around $5000). I said no thanks and I am going to get it fixed somewhere else, also I mentioned to them as they were not able to do the wheel alignment to please refund the $120 charge for it. Then they said it is not possible as this $120 was for diagnostic (which was not what they mentioned in the beginning and also the charge for diagnosis is less than $120). I contacted Toyota’s customer service and made a complaint about this issue and provided the documents showing the initial agreed charge was for wheel alignment. Toyota agreed with my complaint and told me they would contact the branch manager and ask them to give me a call and resolve the issue. I received a call from the manager the same day and she repeated the same things the rep mentioned (that they cannot refund me as this was for diagnostic). Also she was very rude and didn’t listen to my comments at all (repeating the same thing over and over). I went to another Toyota branch for the same thing and just got charged for $60 for the diagnosis and the quote they provided me was half the price Toyota Schaumburg quoted me. This is the last time I am taking my car here as they don’t care about their customers and just want to rip them off. I gave the same suggestion to my friends and family who live in the same area and have a Toyota.

Rebecca Lindensmith

Feb 12, 2020

New location is very nice! Climate control in service and great new refreshments and coffee bar. Service is always fast and well done. The new car wash is also a great new perk! I always ask for Steve, he makes the experience great!

mulvennk

Jul 22, 2021

The people at Schaumburg Toyota are simply the best in the industry. My family will never go anywhere else. We not only enjoy buying our cars from them (how many people enjoy the car buying experience?) but we only allow them to service our Schaumburg Toyota cars. We visit them often - even when not looking to buy or needing service - but just to check in, look around and thank them again!

Joey Grandinetti

Sep 2, 2021

Came here for a routine oil change a couple days ago. I called ahead to make an appointment and the person over the phone told me it would only take an hour. When I get there, the person told me it's more like 1-2 hours. Fine, whatever, I was in no rush so I just kept the appointment. Two hours later, the person brings my car keys and a multi point inspection report and they kept telling me "my brakes were in critical condition and only had 1mm thickness left and I need an immediate inspection and to come back another day to get it done." Fast forward to today, and I just took my car to get my brakes inspected at a shop I trust and have been taking my cars to for a while now, and the brakes aren't even close to being 1mm in thickness and the brakes are fine to drive on. Want to know why people don't trust car dealers? It's because of stunts like this. This car dealer instantly lost all credibility. I will never come back.