Used Cars for Sale at Schlossmann's Honda City in Milwaukee, WI

Joe

Feb 14, 2015

We bought a used Honda here and had excellent service from the salesman all the way up to the service department. We had a couple issues with dashboard indicator warning lights going off within the first couple days we drove it, and the service department took care of the issues for us at no charge. This is our second purchase from Honda City and we are very satisfied.

marklens2014

Sep 11, 2014

I had bad luck that affected me financially. So bad in fact I had no vehicle for 2 years then was barely able to afford a 15 yr old Chevy van that needed alot of work. I just blew $700 on things needed just to keep it going and I contacted Marion as advertised on the radio they can get financing for almost any bad credit situation. Well o course I was turned down cuz they don't refuse 100% cash deals so I needed a down payment and when the Push Pull or Drag came along it gave me the opportunity to use that as down payment to the bank to show commitment. Hey if paying more gets me into a newer vehcile and OUT of a beater I'm all for it. Now I'm driving a 2011 AWD SUV with heated seats and leather, etc. No way would anyone else have helped me but Marion did. She is such a sweet lady. Made me feel comfortable as I waited for financing to go thru and I only had to deal with her. She does her own financing deals and that was really cool. I love her for working with me and making my new life even better, esp in the Wisconsin Winter season.

kanikesh

Aug 29, 2014

2 weeks back i bought Honda CR-V-2014 from this dealer, but in future i never by car from "Schlossmann's Honda City" based on my experience.Here is the reason1. Sales guys will say all wrong data don't believe.2. Once you signed paper work , after that their behavior will change completely, way of treating very bad. 3. Their price is more than other dealer.3. They will take lot time to respond your problems, some times they will say lies by saying we will do today, but even after 2 weeks they never do.4. They will say they will check only 1 credit hystory, but they checked 7 credit checks.5.By comparing with other dealer, they are even giving any accessories.5. With my experience, in future i never by any vehicle or i never any of my friends

jeanmary

May 1, 2014

I wanted to purchase a 2014 Honda Civic. I had purchased my 2007 Honda Civic at Schlossmann's Honda as a new car. I brought my carto their service department for all my car repairs and maintenance. I was very happy with both my Honda and the service I received over the years. When I decided to buy a 2014 automobile there was no doubt in my mind that I wanted another Honda and to purchase it from Schlossmann's. I went to the dealership on a Tuesday to browse and most of all to see if I would qualify to buy a Honda using their financing.I thought I would just be going through the process of qualifying and that it would take at least a few days before I would know if I would qualify. I pretty much knew what I was looking for. I had done research on their web site and had a good idea of models and prices. The sales person that helped me was Dennis Gonzales. He spent a lot of time with me and asked me what exactly I wanted. He explained everything about the car in great detail. After I had signed all the papers, he again spent time going through all the owner manuals with me. He even transferred my old plates to the new car. I got my Honda home that day. In short, my experience was very positive. I got a car in one day, which I didn't think would happen. At no time did I feel pressured into buying something I didn't want. The finance manager, Steve, who took care of the paperwork was also friendly and helpful. The whole car buying experience was positive. I dealt with friendly, helpful people in clean, pleasant surroundings. I would recommend Honda and Schlossmann's Honda City to anyone in the market for a new car.

mlopez0516

Feb 24, 2014

I contacted Marion 4 months before. I had poor credit, she told me to do a few things to improve my credit rating and to check back with her. I did EXACTLY what she said and I left the lot In a brand new Honda Insight. I love Marion for all her hard work along with a few others I don't know their last names, but John and Jamie. Marion is a true gem and will be very upfront and honest, in today's world that says a a lot about a dealership. They have gained a customer for life, Thank you again Honda City!

superfanwildbill

Feb 9, 2014

I had a problem with my 2013 CRV. The car had 3 batteries, and was making a grinding noise on start up. After many phone calls, internet posts, service appointments, Honda City finally took care of me. They got into a 2014 while keeping my same payments. I end up paying a bit more, but I am erasing 13,000 miles of wear and tear from the 2013 CRV. I originally posted a very negative review, however it have much respect for a company that takes care of a problem. Everyone was very accommodating and nice when we came to exchange the 2013 for the 2014. They were great to work with, and so far I am very happy with my 2014 CRV.

Women Drive Too

Jul 5, 2013

Visited location several times for routine service on my Honda and have been unimpressed with each visit... on the last visit, I was completely blown away by the magnitude of poor customer service. Staff has been consistently unfriendly, condescending and rude. The waiting area is small, cramped and dingy. Prices are typical dealership prices. Workmanship is ok, though cannot overcome the other issues.

rita70

Apr 9, 2013

We just leased another Honda through Pedro. He is very knowledgeable about cars and price. He was very patient with us and treats you wonderfully whether you are buying a lower price car or a higher price one. He listens to your needs and gets you a great deal. He is not pushy but is very attentive to your questions and budget. He takes the time to explain all features of your new car to you.

nojobodo

Jan 23, 2013

I see I experienced exactly what the other reviewers saw. Was given a sticker price that magically WENT UP when I wanted to purchase the car. Seocndly, was told that we had a deal at the price I wanted BEFORE I went there. Turns out they just wanted to do a stupid test. Helen increased the sticker price by $900, and increased the price agreed to with the salesperson to get me in there, by ....wait for it....a whopping $3800!. They totally wasted my time and had no consideration for my time or money. Suffice to say I would not do business with them now at any price!

sjotero

Jul 14, 2012

LIARS!!!! LIARS!!! THEY ARE LIARS!!!!!Don't waste your time going for their: "Push, Pull" or Drag Your Vehicle in!" sale. "Your Trade is Worth a Minimum of $4,000 Guaranteed!They hike up the price $4,000 which essentially makes your trade in worth $0!The used Car Sales Manager, Helen Christiansen, will rudely tell you that their prices change often depending on what sale they are running. She will also tell you, QUOTE,"I am not going to debate the meaning of the "PUSH, PULL or DRAG ad!!!!!"I went to purchase a car I saw on their lot a week prior with a window dash displayed price. I was prepared to use my trade in to purchase the car at the price they prominently had displayed in the dash of the car, a week prior! For the "Push, Pull" or Drag" event the price displayed on the dash was not the price they honored. The price Schlossmann's Honda worked with was the sticker price on the side window. Do your homework!!!! The sticker price on the window is $4,000 more than what KBB or Edmunds will appraise a car at. Again, your trade is worth $0 at this point.LIARS!!!! LIARS!!!!! LIARS!!!!!!!I wasted a day looking at a car based on there deceptive advertising. They have no shame in fooling a consumer. They stand by the fact they CAN and WILL change their prices to fool an unsavvy consumer.I hear great things about David Hobbs Honda. I will gladly buy a car from David Hobbs. I would suggest you go anywhere but Schlossmann's Honda. They are dishonest with no excuses.

hazem_hazem

Jun 6, 2012

I was led to believe that given this is a certified honda dealer, the ticketed price on a new car was the lowest price I can get. I discovered this is absolutely untrue and that other buyers got much better prices on the same day. When I wanted to sell my car 9 months later for personal reasons, they gave me the lowest price I've heard in the market. They essentially sold me this car for 20K and wanted to buy it back in perfect condition, 9 months later for 14K (and it was the same year model of Honda civic). I found out I could've gotten the car for 19K and I did manage to sell it out at 17K.They are a total rip off.

ForeverYours8784

May 29, 2012

I was in a accident and my bumper was cracked and scratched all over; it needed to get replaced. I took it to the dealership, this place was approved by my insurance and a relative took their car there and they recommened it, and everyone was so nice and helpful. I needed a rental car and they called for me when they didn't show up after an hour (suppose to take 30min) they called again and told them to pick me up promptly. The body shop workers did an amazing job on my bumper and I feel that they even went above and beyond and really made my car look like new! I felt like everyone communicated very well with me and even though I as never able to answer the phone calls while I was at work; I felt like I was always in the loop when my car was in the shop through voicemails. I am EXTREMELY happy about the work and customer service I recieved here! I hope my car stays the way it is (fixed and working condition) but if something ever happens again I will for sure take my car back to Schlossmann's Honda City on Hwy 100. Thank you to everyone who worked on my car, works the desk in the repair shop, and to the people who work in the service center for all your help.

kurzeye

Mar 28, 2012

I leased a 2010 Civic for 36 months from Schlossmann's Honda City. I wanted to get out of the lease 10 months early and lease a 2012 Accord. They bought out my lease at no cost to me and I got in a new lease with no money out of pocket for 30 days and I am actually paying less per month now for a nicer vehicle. Very satisfied overall. The process was very long though. I was at Honda City for almost seven hours to close the deal.

sdjohn91

Mar 14, 2012

it was a pleasant experience. i like the honda dealership. service department could use some work, girls are a little rude. otherwise good experience there.

ashleymariejs

Jan 30, 2012

Scott Schroeder was fantastic! He was very personable and didn't rush us. Scott surpassed our expectations with his customer service. We were surprised how easy our purchase was and how much he knew about the car. I recommend seeing him at Honda City!!

brewcrew1029

Jan 28, 2012

Went in to lease a car. Was switched to a higher price car and was told nothing was available in the lower priced range, even though there was many listed on the website and I was promised the car the night before. My credit was checked twice, which does screw up a persons credit rating. I was sold a maintenance package which costed me $75 a oil change. The seller never told me the details of the package. I didn't know until later the true cost of the package. I went to cancel the package and the people kept trying to talk me into it. Telling what a great deal it was, even though there own garage charged $27.95 for a oil change. I was told by the sales people that I wouldn't see a refund of my money until three years later, as a credit on my bill. I went to complain to the general manager Craig and was ignored. I e-mail messages and phone calls and never received one response from him. Finally, when I received my bill from Honda they applied my refund as extra money on my security deposit. So I be paying on this maintenance package for three years even though I have cancelled it. MY ADVISE TO ALL DON'T TRUST THEM!!!!

Darlene Kelly

Jan 22, 2012

Ed Wrathall went above and beyond our expectations. The day I called Ed to find me the best deal on a lease car, he found it and the same evening we made the decision to commit. Within 24 hours we drove away in our new, fully equipped Honda 2012 SE.The morning we picked up the car at Honda City, Ed was there to greet us as soon as we arrived; gave us a tour of the facility; introduced us to customer service rep, Mercedes, who was upbeat and positive; the financial manager, Steve Hooker, took great care of us and explained the terms of the lease; Ed made sure the Honda was washed and clean on the inside. The follow up we've received from Subaru City, Honda City and Ed have been amazing.We will recommend Ed Wrathall to anyone we know that is looking to replace their vehicle.Dan and Darlene KellyHartland, WI

CRVCHEF2013

Jan 16, 2012

Went in to the Dealership for our free car wash for our 2009 CRV after having lunch at a chinese restaurant and basically came out in a 2012 CRV EX-L AWD. This was our 9th vehicle purchased from this dealership in the last 10 years. Our salesperson, Peter Froelich was the best with no pressure and just the facts about the new vehicle and they quickly appraised our current vehicle fast. Our total time at the dealership was ninety minutes and the paperwork was stress-free and they even took a personal check. We have been to other dealerships in the past and they are like being at your in-laws at Thanksgiving or Christmas. Honda City personnel are true professionals and know their product well. and enjoy doing it as a way of life. This place is a positive environment and everybody knows their product well and understands the customers time is important. I would highly recommend this dealership for your next car purchase, especially Peter Froelich, who is a true knowledgeable Honda product sales professional.

selchie7

Jan 14, 2012

We were looking for a second car and were comparing the Hyundai Accent and the Honda Fit. We had already driven the Accent and came to drive the Fit. Every time we go to a car dealer, we dread the whole experience. Normally it is high on the list of "worst ways to spend your time and become irritated". As we drove up to Schlossmann's Honda, we again were dreading it. We always do our homework and know what we want and the price we are looking for before setting foot on any dealer lot.Upon parking and getting out of our vehicle, Pedro Rivera was right there, welcoming us. We saw him approaching as we parked and thought "Great, here we go again." He was very friendly, but that is the usual experience we have initially, anyway. Employees standing at the door on that chilly night opened the Schlossmann's doors for us. Pedro took us to his desk. We were there just shy of two hours discussing what we wanted, talking price, and choosing our car options. Still, with every word spoken, we were expecting the bomb to drop and to walk out. We've been in too many unpleasant situations with car purchases before and believe no one in the industry could really be forthright and honest. Pedro was proving us wrong and winning us over with every word and action he made. He was so pleasant and really seemed to care. The car color we chose was not on their lot and we decided to have heated, leather seats installed through them as well - in our minds, this left many more opportunities for the deal to sink. To our surprise, Pedro (and Schlossman's) delivered everything we asked for on time- the color, the car, the leather seats, and the price! Some of the negotiations were done via email and phone. Pedro was excellent! When we picked up the car he was wonderful and thoroughly covered everything. We are dog owners and in the time we spent with Pedro, as he asked questions to get to know us and our needs better, he relayed things about his dogs and life. He seems like a very kind, good-hearted, sincere person. The time we spent sharing the personal aspects of all our lives made me know that Pedro is not only there to sell a car to his clients, but he is also there for the client and to me, that is the best type of person to represent Schlossman's. They are very lucky to have him as an employee!Steve Hooker was the finance person we dealt with. At this time, we were dreading the finance part of the deal also, even though we were getting the 0.9% and were not financing much. He went over packages with us for extended care and other things. We found him also very honest and sincere. He was quite easy to work with and there was no pressure. It was quite a relief to find as we went along with the process that there were no hidden surprises and no bad experiences. He relayed personal experiences to help guide us and understand why certain options would be in our best interest.This is our 3rd Honda. If car purchasing could be this pleasant every time, I would actually enjoy it! I wish I were in need of another car right away because Pedro and Steve made the whole thing positive for us and I would love to do business with them again, any day! Their genuine personalities, good hearts, and kind souls make them people I would highly recommend to anyone purchasing a Honda!

lussel

Dec 31, 2011

Michael Cornfield was the reason I drove away with my Honda CRV the same day I walked into the dealership. I found him to be welcoming, informative, patient, knowledgeable and he obviously takes pride in his standard of customer care. I would recommend the dealership and Michael to anyone I may encounter looking for a new car. Schlossman's Honda ensures their customers feel welcome as soon as they walk onto the showroom floor. I was lucky enough to have Michael as my salesperson who walked me through all the facets of new car ownership/leasing. Thanks again, Lynn Ussel

maryvan

Dec 19, 2011

Gary was very helpful with no pressure to buy. He answered all our questions without making us feel obligated to buy. No questions left unanswered. Gary was not the onlt employee that went out of their way to help us. When Gary was not there, several of the other salesmen helped us out, and even the New car sales managers went out of their way to answer any questions we had. Everyone at Schlossmenns Honda City were so friendly from the girls sitting at the desk when we first walked in with thier friendly smiles and always a "How can I help you?" all the way to the service departments telling us it's not time for an oil change yet. No one wants to take advantage of you just to get our money. I think that speaks for itself saying it's a dealership that wants to keep it's customers happy and coming back. As far as the rating of only ok for price, I think all cars cost to much no matter where you buy it.

jrderck

Nov 16, 2011

Demetrius works really hard and he's super friendly. He'll follow up with you when they get new cars if they don't have what your looking for the first time you show up. He'll work for you like a real-estate agent- if you don't want to have drive around for a month looking for cars, Demetrius is the guy to call.

DEARAGAJ

Oct 20, 2011

my experience with honda city was wonderfull. to the at ease, friendly atmosphere, that put me at ease...to the superb friendlyness of all the employees i dealt with. when i am in need of a new honda yrs down the road, i wont even bother looking any further than honda city...i will recomend this dealership in a heartbeat.....THANKS HONDA CITY !!!!!!!!!!!!!!!!!!!!!!!!!!

al7778

Oct 13, 2011

the worst experience I have ever had buying a vehicle. I waited for over an hour for credit check, waited over over an hour while tony took on someone else while he was helping me. He kept saying, I'll be right with you, this wont take long. If the vehicle wasn't exactly what I was looking for I would have left. Do me a favor and take me off your contact list as I go to Toyota across the street and will never step foot on your property again. A. Olson

Mary K.

Sep 20, 2011

I cannot say enough good things about Schlossmans and my salesman, Gary Graika. I was so impressed with the customer service and the selection of cars at the dealership. I bought a 2011 Honda CR-V and was in and out in less than 2 hours. Gary Graika was my salesman and was very knowledgeable and personable. There was no pressure or persuasion on his part whatsoever. He made the car buying experience pleasurable and not the ordeal that is usually associated with buying a new car. He not only demonstrated how everything worked in the CR-V but took me on a tour of the building, introduced me to Kim in the service department, and showed me where to get my FREE car wash (everyday if I want) for the life of my car. He also went as far as to ask what radio stations I like so he could program them in for me. It was an absolute pleasure to work with him and I have already referred a coworker to him. Brenda Santiago was also great to work with. She did the financing and informed me of the extended warranty, maintenance package, etc. I told her I was not interested in those packages (which is just my preference) and instead of trying the high pressure that I had experienced while buying another car in the past, she just moved on to the next step of signing. She was very personable and professional. I will definitely be taking my car there for all service and when I need other car, I will be contacting Gary. I was also impressed with the showroom and how clean everything is. I wholeheartedly recommend Schlossmans.

bpierce

Sep 18, 2011

My family only buys our cars from Ed Wrathall withthe Schlossmanns Auto Group. Although Ed is officialy assigned to their Subaru City Dealership, he is allowed tosell inventory out of all the Schlossmann's delaerships, including Honda City. We arevery loyal to the Honda brand as well. Most recently, we purchased a used 2008Honda Odyssey from Ed. Ed is teh opposite of what people think of as the sterotypecar salesperson. He listens to the customer's needs. He doesn't push you into something you don't need or can't afford. Since we already did our homework on the vehicle we wanted, the transaction was very smooth. I highly reccomend that peoplesee Ed Wrathall when they are in th emarket for anew or used vehicle.

sumit189

Sep 8, 2011

Mr Craig, the General Manager called and resolved all my grievances. He was very friendly and a nice person to speak too..This makes me feel much better.John Gil, the sales guy was very helpful in making me understand the details of the car, he was kind and patient in the whole episode.Overall , Craig and John made the whole episode of buying a car pleasant one.

JonnyE75

Aug 29, 2011

After jumping around from dealer to dealer and geting the same annoying, nagging- style salesperson, I walked on to Schlossmann's lot to look at a specific vehicle only to have a salesperson on me like white on rice. But unlike my earlier expierences, Kevin was extremely kind and laid back. Great personality and made my buying expierence a pleasure! Wish all used car salespeople were like him! Also, the cute financing girl that worked with me was extremely nice. Will come back someday. Thanks!!

sgross6

Aug 26, 2011

We came in to shop for a reliable used vehicle with a trade in. We were met with Melissa Olsen. She was extremely helpful and professional. She is down to earth and didn't exude that stuffy sales attitude which I am thankful for as that would have turned us off immediately. She took her time with us, answered all of our questions, and was very thorough through the entire process. We are grateful to have had Schlossman's work very hard to get us the best deal possible. I would recommend your company to anyone! Great service, friendly folks and not intimidating. Kudos to both Melissa and Steve for all of your assistance. Your company is lucky to have you on their team!Will see you from time to time for my free car washes :)Sue

mbdilligaf

Aug 6, 2011

Our salesperson, John, was OUTSTANDING in every way while working with us. He made our purchase a great experience. Cannot say enough about his care and service!!! He is the reason we decided to buy at this dealership.

mzsori

Aug 4, 2011

We haven't bought a car in about 11 years now. Things have really changed. Kevin was very patient and helpfull. He answered all are questions. He was very professional. I have his cards and yes, if anyone asks about buying a car, I will have no problem recommending Kevin. As for Honda City, we found everyone to be very helpful. It was a positive experience for us. Some other things I noticed was a nice open clean showroom. Desks not cluttered, and we acutally seen sales people smile and relaxed. There was no pressure. I guess all that put us at ease. If anyone is looking for a car or SUV, I would recommend giving Honda City a look first.

525683

Jul 27, 2011

We went into the dealership looking for a used car, Chris was helping us out, but he is also crosstrained to sell new cars. After haggeling for awhile on used cars, we asked the price of new cars. For the price difference we decided to buy new. We were very well taken care of, being offered water, soda, coffee, etc, not pressured, but could talk in a friendly matter, as to what we wanted. Details of the car, maintenance, and the financial aspects were all explained to us in detail though it took a little time, we were both pleased.

Tekahne

Jul 19, 2011

I initially came in looking for a new car and had many more questions than I had knowledge. Greg was very very patient with me as I shifted from car to car, new car to used. He answered all my many questions, checking and getting back to me when needed. He even brought a car from another lot so I could test drive three cars in one visit. There was no high pressure which was wonderful. He was very polite and treated me with respect. He even offered to come in on his day off if needed. Everyone at the dealership was very friendly and I would definely recommend it....I love my new car!

dhoppe

Jul 7, 2011

Greg did a nice job of feeling out my needs without being too invasive.He was patient, polite and made me feel important.The entire process was handeled by Greg with good planning for a minimum of wasted time. (I hate sitting and waiting!)Brenda was very pleasant and helpful and explained all the paperwor very well.Steve seemed to really care that I had a good experince there.

madeline75

Jul 5, 2011

I had a wonderful experience buying my 2012 Honda Civic through Honda City. After spending my entire saturday jumping from one dealership to another looking for the perfect car (and a good sales person) I called Honda City to see what their hours were. By the time I called they were closing in 5 minutes. John Gil was nice enough to stay and work with us well after they closed. He was very knowledgable and was not pushy in any way. He just informed us of all the positives the Civic offered the customer. I really appreciated his approach. I would recommend the dealership and John to anyone planning to buy. You will leave feeling informed, satisfied and hopefully in a new car.

ric99

Jul 4, 2011

I am a cash buyer. Test drove a care, chose options, and came to an agreement on price within 2 hours. I told the sales manager I will pay cash and want no extra crap pushed on me. I brought in a cashiers check to complete the sale. The selling style of this dealer is so mercenary, they put me thru about 2 more hours of hard-sell pressure, bringing in teams of finance managers, etc., to push all kinds of extended warranty, paint protection, etc. Very aggravating and did not make for a happy delivery day.One service-related issue with the car is still unresolved. Cannot give more details as they may treat me even worse if they read this.

kknight

Jun 29, 2011

Kevin was very courteous and helpful. Young with a lot of potential. Thank you for an overall great experience. Would definitely recommend Schlossman's to others.

CMCCAULEY147

Jun 23, 2011

I usually compare buying a car to going to the dentist - not a fun experience, but a necessary one. Working with Zach was pain free. He knew his product, found a blue 2012 Civic (I didn't want the white or black Civic on the lot)that afternoon. After a test drive, he closed the deal. I appreciated that he set up all the controls for me, as I'm not tech savy (radio stations, power windows, etc.). Brenda did a great job getting my financing in order, and I was on my way in one afternoon. This car buying experience was a pleasure. Thanks to Zach and Brenda for a job well done.

chloe1989

Jun 22, 2011

When I first began my search for a new vehicle to replace my Chrysler, I had three criteria that I wished my new vehicle to meet. I wanted it to be fuel efficient, reliable, and something that would last me the next 10 years of my life. At this dealership, all parties involved helped me to find the perfect car for me and they were excellent in working with me at every turn. This was my first time buying a car and I surely will return to Honda when it will be time for a new car once again.

donnaAccord

Jun 20, 2011

I had been working with Greg for several months on buying my new Honda Accord. He took me out on a test drive and I explained that I was not going to buy my car for a while because I was in the process of selling a home and needed to wait until it sold to have the money. He did not blow me off as a non-current buyer, but instead did follow up calls to let me know dealer specials and see if there was anything I needed to help and what my current time line was. Eventually, the deal was so good, I purchased the car earlier than I wanted to in order to receive the special financing. The general manager, Craig Lucas, stepped in after I had waited for hours trying to get the deal I wanted and made it happen. I am very excited about my new Accord and love it. The dealership and the financial person I worked with made me feel that no other dealership could match them and I will recommend them to anyone trying to buy a Honda.

benitalambert

Jun 17, 2011

We went to the dealership to see about purchasing a new Honda Civic. We had previously test driven the vehicle at other dealerships and seen their facilities. We were very impressed with the number of vehicles that they had to choose from and the knowledge of the young salesperson that helped us. The dealership was very clean and seemed to have a very clean garage for working on the vehicles. My husband talked to some of the service people and was impressed by their willingness to take the time to discusss service issues with him. We had previously gotten price quotes on the internet for many of the dealerships in the area and Honda City seemed to have the best offer.

rtmueller

Jun 13, 2011

We are sending this note to acknowledge that salesperson, Gary Graika, at Schlossman's Honda City gave us excellent service and follow-up with regard to the purchase of my wife's 2011 Honda CRV and my Honda Accord. Gary was straightforward and professional in all respects and we would highly recommend him.

gundesvan*

Jun 9, 2011

Peter was very straight forward and didn't try to pull the usual "games" I've encountered with other dealers. The internet price was fair and there were no hidden surprises.

gramsja

Jun 4, 2011

Our daughter was looking for her first car. Being loyal Honda owners, we recommended the Honda Civid to her. John Gil worked diligently to find a new 2012 black civic with sunroof. He did it within a day. He was honest, professional, and accomodated our schedules, even staying late to help us close the deal. We look forward to returning soon to purchase a Honda Accord from John. We feel very lucky to have him as our salesman.

effco912

May 25, 2011

Fantastic, courteous service. The fact that I was treated prefessionally and with respect made my leasing experience very enjoyable. My compliments to the staff who assisted me and did not attempt to upsell me. I was afforded the opportunity to tell the salesman exactly what I was looking for and he satisfied my requirements and was very professional and courteous.

blazicma

May 20, 2011

I was 100% satisfied with my new Civic purchase at Schlossmann's. The car looked great, and they handled the whole process really well. They made going through all the finances - not my strong point - really easy.I bought my car from Randy Pohl. Randy was absolutely wonderful to work with. I was a first-time buyer, and he answered all my questions and walked me through the entire process. He was open, honest, and very friendly. Even though I was a little anxious being a first-time buyer, I felt comfortable asking him any (even what I thought might be silly) questions.He even went out of his way to answer a few questions and get help from the service center about a minor issue my dad had been having with his car, which he'd purchased there a couple years ago. It was really nice that he made extra time for that. I could tell that he truly cares about his customers.I'd recommend Schlossmann's to anybody I know looking to buy a car, and I would insist that they work with Randy. He made the whole process very enjoyable and easy.

Renees12

May 20, 2011

We came to Schlossmann's looking for a possible used vehicle to buy & were treated very well. We ended up buying the very same day & were all around treated well/fair. We even had a great experience in the part's dept. getting part's for our other vehicle & they installed the part's very quickly. Lee Sanders was good to us from the very first impression & we felt honest in his approach with us. We will definetly recommend this dealership to others as well as come back in the future. Thank You Lee & Schlossmann's for the exceptional customer service!

djfletch

May 16, 2011

The only problem I had was that the vehicle wasn't quite ready when I picked it up. The overall feeling of satisfaction in comparison to when I bought an Acura, it just wasn't quite the same. I guess you get more when you buy supposedly higher rated vehicles. I got a Honda Oddyssey, very nice condition and I got it for a good price. I guess that is why it wasn't topped off with fuel either when I picked it up. :) The salesman was very courteous and took care of all of my needs as I raised them. There were some floor mats missing so he ordered all new ones and took care of that within a day. Thanks Jeff.

Msaz2u

May 12, 2011

Chris was great to work with , took his time helping me pick the right car.he knows his cars.very helpful at tolerable with me.i am not ready to please.i will recommend him to everyone.employers don't often recognize key assets but he is one for sure.i recommend a raise and treat employees great.every one, chris, steve hill, ans brenda we're great.i can't day enough.jason..hmm he never did get me that cup of coffee!Great join I hope your bosses a re proud Take careGina affinito

julgareggie

May 11, 2011

What an experience for us to buy our first brand new vehicle. We had always lived with hand-me-downs (used), but this was exciting. Why new? We needed a car that would give us great gas mileage. We knew we wanted a Honda, but which one? It was between the civic, hybrid, and the fit. How does one go about looking for a new car? You talk to GARY GRAIKA. He is knowledgeable, friendly, understanding, and really knows cars. He is not pushy, over bearing or "knows all the answers" (But he knows how and where to find them.)Here's our experience: We were greeted by Gary with a friendly Hello, May I help you? He had no idea what he was in for. First it took us three different days to come up with what car we wanted. Patiently he showed us the civic, hybrid and the fit. We decided on the civic. Then it was the color. I wanted the white but the "cool mist" sounded so interesting. I needed to see that one--any vehicle in that color just to see it before making my decision. Gary called us every day just to inform us if any came in. Then I changed my mind and decided that I really wanted the white. But then we also decided that since it was our only new car we'd ever buy, we splurge, and get the 2012 Civic EXL. Gary helped us in so many ways. He went through all the information of setting the "gadgets" that best fit our needs, and set them for us. He explained so many questions we asked, and always in a caring maner. He also told us from the beginning that he, or any Honda employee would be there for us. After buying the car, we drove in one day, he saw us, stopped to show us where we could get a free car wash and spent a few minutes talking. Yes, he gave us his time, TIME he could have had trying to sell another car. That makes a person really feel good. Like always buying a car from him. We truly enjoyed our experience buying a NEW HONDA CIVIC EXL, and Gary made all the difference. You must be very proud to have him as your employee.Patti and Norb Julga2012 HONDA civic (white) owner

jlehmap

May 10, 2011

Buying my new car at Honda City was a very pleasant experience. Randy Pohl was great as a salesman. He was fair and very knowledgable about the car and all of its features. I was particularly impressed with the care Randy took in showing and explaining all the features on the car upon pickup. I would definitely recommend Randy and Honda City to anyone looking to buy a Honda.

cwycklendt

May 8, 2011

Randy was recommended as a straight shooter and will work out the best price. I contacted Randy, introduced myself and explained what I was interested in. Meeting Randy was relaxing and informative, and within minutes I was test driving several cars to compare. My decision was made, Randy proceeded to work the system resulting in an agreeable price. Steve ran the paperwork, was informative and professional. Randy the completed a review of the car manual. I drove off in my new car with a smile and the desire to share the experience. I assessed the market carefully for several months before jumping in, and recommend Randy when purchasing your Honda, he's very knowledgeable and a straight shooter. Curtis

beatnik210

May 5, 2011

I want to thank Tony Glavan for his help in the leasing of my new 2011 Honda CR-V from Schlossman's Honda City in Milwaukee. He took the time to answer all my many, many questions and was patient, friendly and made sure I got the information I needed. I had leased a 2008 Honda CR-V and loved it so much I was hoping to buy it after the lease ended in September. Tony helped me by running through the numbers with me, and then told me of an excellent deal Honda was running on leasing a new 2011 CR-V. Now, my last lease my parents had helped work out the details. At 25, I felt I should do this on my own, and Tony was totally willing to sit and talk through everything with me. Of course, inevitably Dad had to get involved to get his questions answered, but Tony and the rest of the staff at Schlossman's were so patient and helpful. Tony really made me feel like I was getting the best deal and that I was informed about my decision. Even though it was a busy day, Tony made me feel like I was the most important customer. Steve Hill in financing also was very patient and answered all my questions and even caught a deal for me using a coupon I didn't realize I had! Schlossman's has always offered excellent service overall, from the sales experience to the car servicing, since I began leasing from them 2.5 years ago. They have excellent employees - like Tony - and offer great prices. I would recommend them to anyone!

Deeez4

May 1, 2011

Great place! Not pushy at all. Listened and gave us what we wanted and we weren't putting down a ton of money or buying the most pricey car. We were able to get a hold of Demetrius at any hour and he continued to try to get us a great deal even after 4 3+ hour long visits. See Demetrius!!

deutschert07

Apr 27, 2011

I recently purchased a 07 Santa Fe and was very satisfied with the experience overall. Kevin was very helpful in the process. My only complaint is that 2 days after purchased the car i started hearing a noise from the drivers side rear tire. As i drove further the noise got louder. Luckily my father who is a mechanic was in town and discovered that 4 of the 5 lug nuts on that tire were loose and ready to fall off. He said it would not have been long before the tire fell off completely. The dealership did put new tires on this car and it was very disappointing that the car was allowed to leave the lot in this condition. I purchased this car so that I would not have to worry about issues of this nature and it was very upsetting that 2 days after getting the car i already had an issue. I hope this situation is used as a training tool to ensure this does not happen to another customer. It is a shame that someone decided to take a shortcut and had my Dad not been around this could have turned into a serious situation and would hate to think about what may have happened if the tire had fallen off while i was driving it.

kgoggins

Apr 27, 2011

Schlossmann's had the car I was looking for and Peter and the rest of the crew put a deal together that worked for us. A very positive experience. Peter had my new car picked up at my place of work the next day to have the Trident sytem applied. The car was returned a couple hours later. Service above and beyond what I would have expected.

cutiebootz

Apr 25, 2011

This is our 5th Honda that we have bought at Honda City:) After seeing the Element in 2007 it had grown on me. Last year it really sparked my interrest when they came out with a pet package option for the Element. A MUST for someone that has 5 dogs in the household ;) Unfortunatly something always came up and we could not get into one. Then I heard this year is the last year of production for the Element. I knew that if it was meant to be then its meant to be.. Honda City was having a event, and we said what the heck. Lets see what happens. John McNaughton was the sales man that started making things happpen. He went through everything with us, and what they had. They had the color I wanted and that they could get my pet package (some issues with this though).. John was very kind, considerate, and very helpful. There is a issue with the petpackage though, seeing that we only got half of it. No emblums, tote, colar, leash, the ramp was all nicked up, no fan, along with a couple other things. My husband called and talked to 4 people today and of course John was not it, but John never notified the sales manager NOR the service manager that the items where missing. So the sales manager is off tomorrow and now we have to wait for him to look into this, and I was happy and now I am discouraged by this.. I thought that when we left the lot the missing items would have been brought to the attention as soon as we left. So when this Sales manager comes back Thursday and see's the truck and so forth.. Then I hope to God that they order all the parts of the pet package that I need. That is the NUMBER 1 reason I got this truck to begin with. I trust that Honda will treat this in a professional mannor and get the things with we need. I am involed with Pug rescue and this car is what I would need to help the cause..

kadow

Apr 25, 2011

This is our first Honda and our impression of this dealership is very positive. Our salesman was John Gil. He was very helpful and informative and answered all of our questions very professionally and clearly. The negotiation process was business-like and resulted in a deal that we are very happy with. John spent a lot of time with us and was always very patient and professional. We also had a very positive experience with Tracy Lichner in the Finance Dept.We have already recommended your Dealership and especially your salesman, John Gil, to neighbors, friends, and family.We have purchased other new cars from other dealers in recent years, and I believe that so far this has been our best experience, mostly because of the manner in which John presented the information and handled the transaction.My wife loves her new Honda Civic LX-S. Sincerely,Fred R Kadow

dniemzyk

Apr 23, 2011

Although my overall experience was very good, the salesperson did not seem to be too interested in selling me my Honda. He kept trying to do something with his cellphone & kept walking away from us (my mom, My brother & I). I would definitely recommend Schlosmann's Honda City to anyone interested in purchasing a new or used Honda, but I would DEFINITELY NOT recommend the salesperson.

kristil304

Apr 23, 2011

Throughtout the years, I've always purchased a new car every couple of years. I was happy to find Brent Bautch at the Honda dealership. He was extremely professional in his demeanor and knew what he was talking about. He didn't push us to buy a car, instead he listened to us and assisted us in the best possible way he could. I'm sorta picky and Brent was very understanding of that. He even came in twice on his day off to assist us. Overall, out of all the cars I have purchased in my lifetime, I would love to continue to purchase cars from Brent. I would recommend him to anyone that I know and I will also recommend this dealership to anyone I know. I couldn't be more satisified in my purchase of my new Honda Accord.

michaelhotter

Apr 19, 2011

I bought a 2011 Honda Accord from Schlossman's Honda City and I would have to say this was the best car buying experience I've ever had. The staff was extremely professional and made you feel right at home. My sales consultant (Gary Graika) made the entire process go smoothly.There was no "Back and forth" hassle. He was very knowledgeable about all of the vehicles and was very honest about everything that was going on. I had no questions or concerns after deciding to buy this car. I had piece of mind knowing I was getting the best deal on a great car! This was the first Honda I have had and after the service I received from Honda City I will stay a loyal customer! I would recommend Gary and Schlossman's Honda City to all.

housesl23

Apr 18, 2011

We were interested in leasing a 2011 Honda Accord. It has sincerely been my dream car to own! This dealership truly made my dream come true today...we had some negative equity on the vehicle we brought into the dealership and Gary G., John G, Tom and Brenda all worked with my husband and I to work towards our future in owning our endeavor with cars. These four people made it happen for us and we were treated with respect and a homey hospitality. We just wanted to share our experience with this dealership and its staff because anyone looking to purchase a vehicle deserves the same first star rated service as we did! Thanks again!! :)

jvanlies

Apr 5, 2011

Clarence McGowan is a terrific salesman: very knowledgeable about the product, and very fair in regard to pricing. We bought a Honda Pilot from Clarence, and would gladly buy from him again. He was very friendly, helpful and courteous. He went "above and beyond" the call of duty to help us close the deal, even driving to our home on several occasions to explain the features of the car (GPS); explain the pricing and options; etc. I highly recommend Clarence McGowan to anyone interested in buying a car.

firsttimehondabuyer

Apr 3, 2011

John did a great job explaining the features of the car, and taking the time to explain the difference between two different models. I did some price searching online, and Schlossman's was willing to match another dealers online price. Overall, a great new car buying experience.

James Mangano

Mar 26, 2011

Very professional.Well dressed.Curtious and well mannered.Very business focused.Excellent product knowledge.Quick and responsive.Followed through on every detail.Car was ready as promised and full of gas.Recomended a great Greek resturant close buy. We traveled almost 100 miles each way to do business with Honda City.I would rate them the best Honda dealer and I have done business with.....I have purchased 9 Hondas in 7 different states.Every detail of the new car purchase was perfect as I am very picky.... being an X- automotive engineer for Ford Motor Company in Livonia Michigan.James (Jim) Mangano

cmkomppa

Mar 21, 2011

I was very pleased with the salesmen i dealt with, and how knowledgeable he was of the vehicle I was interestd in purchasing. Not only did he make the process of leasing a new vehicle easy, but he understood that this being a first time leasing for me, there were many questions I had about the leasing program. He was very patient with me, and made me feel very comfortable and made sure that I fully understood how everything about the leasing program worked. It was such a great experience, I would definitely recommend Mr. McGowan to anyone interested in buying or leasing a new car.

allitneed

Mar 16, 2011

The entire experience was exceptional.Friendly atmosphere.Not at all pushy.A+ customer service. Excitement from beginning to end. The sales team get you exactly what you want and you feel like you won all the way around. They got credit approvalvery quickly and refreshments and snacks was a plus.And may I add they had a money machine where I witnessed a customer grab all the cash she could. WOW!!!

pjarchambeau

Mar 15, 2011

Steve was very friendly and helpful when my husband and I were looking. He was patient with us and did everything he could to make sure the deal would be the best he could offer. He followed up with us quite a bit both before and after we purchased our car, which may have turned some people off, but it didn't bother us. I would recommend both the dealership and Steve.

cmm4422

Mar 5, 2011

We are very excited about our Toyota Yaris that we purchased from Honda City. Tom provided excellent customer service throughout the process. He provided us with food and drink as we waited to talk with the finance department. We never felt pressured or uncertain in our purchase, and would be happy to buy another car from Honda City.

adelemarie

Feb 26, 2011

Len was great to work with, he knew what was wrong with my Honda. Len bent over backwards to help me. Your dealership is great !! We have been driving the car since it was fixed and it has been working great ! Len (the manager) and Schlossmann's thanks for a great experience !!

plygal

Feb 24, 2011

I have been involved with Honda City for 2 different leases, both with John Billman and Jayme Haupt and I can't say enough about the two of these men and Honda City as a whole! The first lease was for my Mom, she was getting to the end of a lease of an Accord from a different dealer (who we wouldn't return to), John was the first person I talked to when I called and told him what my Mom was looking for and he had the price and vehicle (Accord) she wanted. My Mom and I drove down the same day and turned her car in and took the new one home, everything went smoothly, between John and Jayme it was a great experience. We were greeted when we walked in the door, never being to your dealership, it was great to have someone open the door and ask if we can be helped and who we were looking for! Awesome customer service! Directed us to John who took great care of us, my Mom still talks about it!Now a few months later, a friend of mine was in the market for a reliable car with a great lease price and I of course looked up Honda City immediately! I contacted John and he had the vehicle and the price she was looking for. We took care of the financial paperwork via fax since we do live 1 1/2 hours away (Yes I will drive by many Honda dealers to get to yours!) We were again greeted at the door, John met us soon after and we had the paperwork signed and away we went! Thank you for a great experience, we will definately refer people to John and your dealership and will be long time customers of Honda City!Becky

kezettl

Feb 23, 2011

I recently had my car battery die on me and I needed a new one right away. After we got it jump started we just made it to my Honda dealer. I didnt have an appointment but they took my car in right away and I was out in a half an hour which was amazing for a Saturday since they were pretty busy. My family has 2 cars from this dealer and the reason we keep coming back for all our service is because of the service they provide. I have never had a problem getting the help I needed or my questions answered.

deezel56

Feb 8, 2011

Nice selection of vehicles to choose from.Exceptional price in relation to other dealers in the state. Highly recommend checking them out! All negotiations done via e-mail, base price met, finance terms met. Car was waiting, all that was need was the formality of paperwork.

RuggerFord

Feb 4, 2011

Ms. Dillman was very fast and efficient as she checked me in for the service appointment. A welcoming smile accompanied her estimate of both time and cost as well as advising us that should anything arise during the inspection she would advise us at that time.Indeed something else WAS found and she quickly advised us of a front brake problem. We authorized the work and it was finished within the time frame promised and very efficiently!.Kudos to Gina. I thoroughly enjoyed my visit and would recommend this dealer to any of my friends.

karibroesch

Jan 29, 2011

We went to look at a used honda civic for my wife, and after being welcomed into the dealership, we were met with salesman Randy Pohl. We were turning in a leased vehicle and were unsure if we wanted to buy used or lease again new. After learning positive lease options, from Randy, that we were unaware of, we decided to lease a new civic. Randy was very knowledgeable and we were picky, Randy showed us every car we wanted to look at, sometimes twice. The selection of cars that Honda City had was great and after spending an enjoyable time at the dealership, which usually doesnt happen, we couldn't be happier with our decision. Thanks to Randy, we will be back. Actually, we will be back in a couple days to hopefully lease a new CR-V for myself.

CRVCHEF2013

Jan 19, 2011

Peter Froelich has great interest and professional knowledge on Honda products and their different uses and applications. He is a true professional in every respect that is well-polished and tachful. His follow-through with the customer is excellent and any issues with the vehicle after delivery is handled right away and not brushed off. My total time at the dealership was 2 hours as it was a very cold and snowy day. This is why I have gone back to this dealership and bought 7 cars since Fall 2001. The customer service is excellent and they are not pushy or persusive.

RGORNY427

Jan 15, 2011

We were treated well and couldn't believe how swiftly everything moved along. We would definitely recommend this dealer to anyone we meet who is interested in purchasing a vehicle. We were offered a variety of options in vehicle style, color and financing options. We chose to lease and we are very happy.

jkopriva

Jan 4, 2011

This is the second time my wife and I have done business with Randy Pohl and Schlossmann's, the first being our initial Odyssey purchase in 2005. He is extremely responsive, knowledgeable, and willing to listen. If you are searching for a Honda, definitely contact Randy.

ladyhoo

Jan 4, 2011

The customer service at Honda City was very good. I have worked with this salesman in the past and came to Honda City to lease my second vehicle from this dealership. The salesman and his assistant were very friendly and his assistant basically kept me entertained while Peter finished up with the customers he was working with when I arrived. The price was extremely good, quite a deal if I must say so myself. The only reason I gave my overall experience a 4 instead of a 5 is due to the fact that I was at the dealership for 3 hours and was very ready to leave. Maybe cutting it down the time would enhance the experience.

TFriday

Jan 4, 2011

I had a pleasant used-car buying experience at Schlossmann's Honda City. All staff members I interacted with were friendly, especially salesperson, Nicholas Chavez. I had been to numerous local dealers and I found that Nicholas was the most willing to negotiate price and listen to my customer needs. The experience was straight-forward and service was fairly quick compaired to past experiences. I would definitely recommend this dealership when purchasing a car.

kwestfahl

Jan 2, 2011

We have been working with Peter Froelich and Schlossmann's Honda City for many years and always have a positive experience. Between my wife and her family, they have purchased or leased 35+ cars from Schlossmann's which says a tremendous amount about the dealership and the friendly service they offer. We recently leased a 2011 Honda Odyssey and were very pleased with the experience. We arrived and received a friendly greeting from Peter who immediately started asking questions about what we were looking for and explaining the options that they had available. At no time did we feel that we were being overlooked or that our time was not valued. I would recommend Peter Froelich and Schlossmann's Honda City to anyone.

fnch

Dec 30, 2010

This was the first new car purchase I had made in over 15 years and Randy made the entire process-from choosing a car (Civic) to the color (I didnt care-he insisted I choose) and even the financing a positive experience. When I am in the position for another new vehicle, I will definitely look to Randy once again. I can honestly say, I love my Honda Salesman.

paz2mazur

Dec 30, 2010

The BEST and SHORTEST time EVER!!!!!! 2 hours done deal!. I knew what I wanted , very efficient!!!! Can't say enough about my experience!!!!! Thank You so much! From the sales, to assistant, to getting my new car cleaned up, liscense plate renewal, financing gal, everything went beautiful!

aracko

Dec 29, 2010

Let me start off by saying on Dec 17th I hated Car dealerships. I have always hated car dealerships. On December 18th we called Schlossmann Honda and my opinion has been changed forever. This dealership is awesome. First the negotiation process was a breeze. I called John Billman on the phone and negotiated with him for a few minutes. He gave me his best price, which was better than any other price in town. The best part of this was when we got into the shop, John and Tom honored their word. If you have ever worked with car dealerships on the phone before, you know that when you come in the door there are hidden charges and little "oversights" that will raise the price of the car another 1000 bucks at least. (saying "oh this price was for a Manual Transmission and not an Automatic seems to be a popular one) Not at Schlossmann. Everything they told us on the phone was true. We came in and filled out the paperwork and bought our car. The new Car manager (Tom Putz) came and talked with us while we were waiting for the paperwork to finish and for the car to be prepped. He really made us feel at home and feel like our business was highly valued. Even though we were probably buying a lower end car on the price scale(HONDA FIT WHICH WE LOVE), we felt as though we were the most important customers there. He was trying to build a long term relationship and not just make a quick buck on us. We have a young son who is very active and hyper and they made us feel comfortable the entire time. It was an amazing job. The other Gentleman we worked with was Pedro - also a car dealer. Pedro was very truthful with us, very upfront and honest, and also made us feel very welcome. He did not apply any pressure and helped us get situated and comfortable while the ball got rolling. I cannot believe I am saying this but I actually enjoyed my time at this dealership, as did my wife. We look forward to many many more years of business with Pedro, John, and Tom. I would HIGHLY recommend this dealership to anyone and everyone. You will be happy you stopped in.

fallsartie

Dec 28, 2010

I had a great experiance leasing my new car. The salesman(Randy Pohl) was extreamly friendly and knowledable. Didnt pressure me at all. Got me into the car I wanted at a great price. This is the 4th car we have gotton from Randy at Honda City and I wont hesitate to go back again.

TeamShaft

Dec 17, 2010

I had called this dealer before coming in and was transferred to Peter (18 years experience). He was very personable over the phone and the same in person. I went in to test drive the 2011 CR-V and left with leasing it for a in-house special they had. Peter was very helpful, organized and thorough. His helper, Dan, was also very friendly, organized and detailed with all the options the car had. Overall, it was a great experience.

sparkshooter

Dec 9, 2010

So, after looking all around the Madison/Twin Cities/Milwaukee area for the best deal on a new Honda Sport Fit, I finally decided on Scholssman's in Milwaukee, even though that meant an extra drive from Madison. Donna Mears, who I contacted through carsoup, was extremely helpful and knowledgeable. Unlike alot of places I contacted online, they didn't harass (okay--harass might not be the best word, but I said I wanted to be contacted by email and these people kept calling and calling and calling...) me. I felt like I was treated with respect the whole time, even when I needed a little bit of extra help. Unfortunately, I can't say that I was thrilled with Chuck Snowdon, the cars salesman that Donna passed me off to once I got there to actually sign the paperwork. He was very nice and polite, but I felt like I was more knowledgeable about the car, its features, and the car buying process than he was. I was seriously afraid he was going to make an important paperwork mistake and that we would have to fix an error later on. Ugh. Overall though, I was very happy with my experience. Donna was great, and I would definately recommend Schlossmans to anyone looking for a Honda. They had the best price--period.

Mary Shawlin

Dec 8, 2010

We have been coming to Honda City for 10 years now. Peter Froelich has been taking care of us all these years ! He is cheerful, courteous, and we even catch up on whats been going on with our families . It is important to us to be cared for by someone who is patient. We are getting up in years and need things explained to us very simply ....but with a sense of humor and a smile.Peter is very personable . He always makes us feel comfortable .

wasniewc

Dec 14, 2009

Today I stopped by the Scholssmann Honda City in Milwaukee to discuss some recent issues on my wife's 2006 Accord with the Service manager Pete Loberg. This was after several phone conversations and gathering of records Pete had requested. The conversation was in regards to an oil leak from the drain pan plug area. My wife had taken over the lease on her accord about 7 months ago and with that she received a few free oil change certificates. The first oil change we brought it to the Honda facility and everything went great, there we no problems. The very next oil change all the sudden we are informed there is a problem but don't worry Honda will take care of it at no charge and they proceeded to re-thread the oil pan and put a new drain plug in. Ever since that day oil has been slowly leaking out of the drain plug staining my garage floor. I had my wife bring the car in to get checked out at which time they "re-torqued" the plug and said if it continues you need a new drain pan. After this the car is still leaking oil. I explained the situation to the service manager Pete Loberg at which time he requested data from past oil changes. I disagreed at the need for this data as there were clearly no issues the first time we brought the car in but proceeded to please him anyway. Today I brought in that data for Pete's review and to finish our discussion. After review Pete outright said the problem wasn't his fault but he would absorb the installation cost if I purchased the $150 part. After I explained several time this was unacceptable because the first oil change went fine and the second time it is obvious the technician over torqued the plug causing the need to re-thread which in the end is the cause of the slow leak. Pete rudely said well that's all I can do and walked away. His attitude and tone was outright unprofessional. I am very disappointed with the service and furthermore at the lack of willingness to take full responsibility for damage caused to my vehicle during a servicing their facility.

ecdawkins

Apr 20, 2009

This was the worst customer service I have ever experienced. I leased a vechile through this dealership for 5 years; my parents also have been loyal customers, and leased a vechile through Honda City for 3 years. At the end of my lease, I met with a sales person who completely misrepresented the lease return process through the dealership; unfortunately, I relied upon his misrepresentations in making the decision to purchase a $14,000.00 vechicle, rather than purchasing the leased vehicle. The misrepresentations resulted in over $2,000 in unexpected fees that I was charged for the return of the leased vehicle (the dealer had represented that any fees, at most, would be negligible). After over 60 days of trying to work with multiple representatives from Honda City in resolving the charges, I had been lied to repeatedly, phone calls were not returned, and in the end I wound up paying the full amount of the charges. Their behavior is appalling and I would NEVER set foot in this dealership again. Honda Dealer Services is investigating into this situation, as we lodged a formal complaint.

bluemeanie

May 11, 2007

I purchased my 2002 Civic from them brand new. Never had problems with their service until June/July2006, then it was all down hill. My alternator went and I had the car towed to them on a Saturday morning. They said theyd call when it was repaired. Never got a call. When I finally called they said it was all set to go, but it was too late in the day for me to get there in time to pick it up (not to mention I had to track down someone else drive me there). I had to find someone to cart me around the rest of the weekend and carpool with on that Monday. When I went to pick up the car finally, the service man said that they tried to get a hold of me because I needed the battery replaced too and that they couldnt do the work without my permission. My home phone number was clearly listed at the top of the invoice, but they only tried to call the cell phone number they had written down for me on the invoice (which they wrote incorrectly). So I had to wait another hour or so for them to install the battery. When the guy came back to get me he apologized for it taking so long, and then proceeded to tell me that since the battery was replaced, they had to reset my radio. Since they didnt know the 5 digit code to reset it, they had to pull the entire radio out from the dash in order to get it. Anyone who buys a new Honda is told at the time of purchase to either memorize this 5 digit number or carry it with you so that should something like this happen, you can easily reset it. The moron serviceman didnt even come out to see if I had it, he just ripped the whole radio out. That was just the beginning. I had also asked them to check my driverside seatbelt, as it was not latching very well. They said they had to order it, so I went home and waited. The seatbelt finally came in and I went to have it replaced. When the work was done, I got back in my car a noticed that the Escutcheon console around my shifter was chipped and there were scratches alongside the center of the console in front and in back of my seat. I immediately went back to the serviceman (who was the same one who ripped out my radio), and he told me it was impossible that their guys could have done this. I was irrate at that point. He went and got the manager who came out and told me it is quite possible that they did the damage because they have to remove the entire seat to replace the belt. They had to special order the piece that was chipped, so again, I went home and waited. The part finally comes in, I go and wait an hour for it to be replaced and leave. Later that night, I go to leave and turn the headlights on for the first time only to find they installed the part backwards! The left side that should nonrmally light up with the the gear symbols did not. The right side of the plastic (that has nothing on it) lit up. Again, I took the car back to have it fixed. They finally got it right and I left. After driving in it for a day or two, I thought the lit up symbols looked different, but thought maybe I was just crazy. Then I went out with my mom (who has the exact same car), and noticed that hers lit up differently. The interior gauges of our cars are supposed to light up pale green, and the center console lights up the same color to match. The new center console they put in my car lights up orange and red! They didnt even order the part in the correct color. I havent even bothered to bring this up to them because Im never going back. The part is there, its functioning, its not pretty with the rest of the green lights, but theres nothing more that Im willing to do at this point. What should have been a simple repair took over a month to remedy and wasted more of my time than Id like to know. Decide for yourself whether or not youd like them to repair your own vehicle.

silver bullet

Apr 26, 2007

This is the first Honda I've owned having formally driven a Chevy Tahoe. Once past the Soccer Mom jokes I am growing to like my Honda more each day.I started at Schlossmann's because they had the car I liked at a price that was attractive. I don't like to haggle and the Internet made the search painless.My faith in Honda was tested when a few months after the sale, the rear window shattered for no apparent reason. After a follow-up E-mail from Schlossmann's Greg Rowley asking if there was anything he could do, I mentioned the window failure. Not expecting a reply, I got a reply and a check for the repair cost. That's service!Recently I had some front end damage. Since it was my fault, I was going to pay for it, not insurance. I could have gone anywhere I wanted for the repair and not just what the insurance company wanted. I choose Schlossmann's without even looking for another estimate. The good faith on the widow repair is the kind of dealer I want to do business with and put my trust in.The $2100 repair looks better than new. The work was started surprisingly promptly and finished when the full extent of the repairs was known. There where a few short delays, but I can't think of anything more I would require to be completely satisfied.

otherworld

Nov 30, 2006

Schlossman's Honda City in Milwaukee WI is a place to avoid, do not deal with them at all. Avoid this dealership like the plague, I bought a civic from them, and had nothing but problems from the get go. The salesperson Genevieve did not have our car ready on the pick up day, when we had signed and agreed to purchase, and was a huge pain in the butt. We actually asked for another salesperson because she was then quite rude, and seemed preoccupied with some internal dealership contest that would get her more money. Got the car, with credit to Honda itself, is an excellent value, reliable, and even fun to drive for a car at this price point. Honda is great, Schlossmans is not. Second part- got in an accident, and needed some bodywork done, so we decided to take it to where we bought it, don't ask me why since we did not have a good experience with the sale (some time had passed, I guess we are easily forgiving). The work done was less than sub-par, might I say horrible. The new paint started chipping in 2 places after a couple of days. There were dried paint pools in the hood- do not know how they let that out the door, honestly, horrible work. There were numerous noises soming from the suspension, and underbody- I thought service was supposed to drive the car after supposedly fixing it to see that it is mechanically sound, I guess not. I got an email from them asking if they did a good job. I wrote a lengthy email detailing the problems, and never heard back- geuss they don't like bad feedback. Finally, I called, and they shuffeled me around, and did not seem to care at all. I told them that they requested feedback to see that they did a good job, they just told me to call someone else. Schlossman's Honda City in Milwaukee WI is a place to avoid, do not deal with them at all. It's a shame, because Honda makes great cars, but Schlossman's gives them a bad name. We are now looking to buy a new Honda, and will go somewhere else for sure.