Used Cars for Sale at Serramonte Volkswagen in Colma, CA

vbert

Feb 9, 2014

Wow. Only go here and ask to work with Sergio if you want to find out later that you overpaid for your car by an outrageous amount. Yes, one can argue that we should have been better consumers but our service here was ridiculous. The absolute epitome of slimy car salesman and dealership.My husband received an online ad for a 2014 Jetta Sportswagon TDI a week after purchasing the car. Realizing we had probably overpaid despite a heafty payment down, he emailed Serramonte VW directly and asked for a quote on the exact same car. The quote was over seven grand less than we were sold the vehicle for. Lesson learned; however, we will never use this dealership again and suggest no one else does either.

matthewluffred

Feb 4, 2014

Do not buy a car from these people. They pulled a classic bait and switch routine on me, unfortunately after doing a little research on yelp I found that is pretty standard for these clowns. Hey dudes when someone asks what the out the door price is don't waste their time! Have enough sense to know better. I'm not going to write a book here, just don't give them your business, trust me

ewok13

Aug 12, 2012

During negotiations, I asked several times if I am getting the college graduate discount. Both the sales manager and finance manager that I am getting the discount. Right before signing the papers, I asked the finance manager again if I have received the college graduate discount to which he said, "I already applied it".A recap of what this discount encompasses: VW pays the first month's payment on the vehicle.One month passes and the first month's payment comes in. The college graduate discount was not applied. I went back to the dealership to ask them what was going on and if they forgot to submit the required paper work. The sales manager tells me that, "I thought I told you that you do not qualify for the discount." That is a lie. Not only am I well qualified for the discount as described by VW, but he was the person that told me that the discount will be given to me.I then went to talk to the finance manager and he said he remembers me, but does not remember giving me the discount. Again, right before signing the papers, I asked if the discount has been applied and he is the person that told me yes. So in short, this dealership is full of liars.On top of them lying about the discount, they sold me a defective car. As I got into the car, I noticed that the back seat have defective leather. I pointed that out to one of the sales manager and he told me that it will be fixed free of charge. I brought my car in and instead of replacing the piece that is defective, they stretched the leather in an attempt to "fix" it. Needless to say, the leather is still defective. Not only did they not fix the leather seat, but they also manage to return the car with even more damage on the leather! They scratched the leather steering wheel. When I pointed this out, they said that they can try to redo the leather seats, but the steering wheel they will not fix.Needless to say, I am very upset. I am going through VW Care as well as VW Finance to try to patch this up as much as I can. I am also contemplating if this is worth going to court for as well.