Used Cars for Sale at Sheridan Ford Sales in Wilmington, DE

Pat Davidson

May 27, 2015

Rodney Wilhelm is wonderful. Second car I have bought from him and actually listens to what you need and does his best to meet your needs!! Highly recommend him.

brian M.

May 18, 2015

Overall I think Gary was an excellent salesperson and very helpful in assisting us with the selection of our car, financing, and warranty options. I would highly recommend Sheridan Ford to anyone in the area looking for a fair and honest dealership This is the eighth car we bought at Sheridan!

Eisman

May 17, 2015

Completely unprofessional. Their service department is awful. Had to bring my vehicle in twice for the same thing. STILL NOT FIXED! I would never return there.

Dan C

May 6, 2015

Just got a great deal on a 2015 Ford Focus Titanium Hatchback. Jake Dickhart was extra helpful in explaining the features of the car. He even helped me get the car home since I wasn't doing a trade and had two cars at the dealership at once. He drove the car home for me while I drove my other car. That's great customer service.

Denise

Feb 12, 2015

Every time I buy a new car, it gets easier and easier. Never do I feel like I am pressured, I feel like I am getting a good deal. Thanks to Gary!

Disappointed

Dec 15, 2014

We purchased a vehicle for our daughter and had to take it back several times. Nothing was done on the car when it was traded in except for detailing. We had to replace the battery & starter. 2 of the tires were 10 years old on an 8 year old car and have dry rot so we will need to replace those as well. We also told him about an issue with the headlight and were told it was oxidation. There was moisture in the head because of a seal issue. He told us service told him it was oxidation. We know the difference between oxidation and moisture. We tried to work with the person who sold us the vehicle and he had to keep referring to someone else. Left several messages for the used car manager, Tim Sheridan who never returned our calls. My husband finally was able to talk to a service person who explained what was actually covered on the limited warranty we had. IF you ever get a warranty on a vehicle get a bumper-to-bumper warranty so everything is covered. The starter wasn't covered under our warranty because it isn't part of the engine. We were told it's an accessory to the engine.

George loves Fords

Nov 24, 2014

Wow! I do believe in Santa and he must be living at Sheridan Ford. My Christmas present this year won't fit under my tree but it sure will make all eyes twinkle when they see my 2015 Ford Fusion from Sheridan Ford. They are tops on my "nice list" because of their Sales Staff, Quality Vehicles, and Excellent Reputation. I always find exactly what I want, when I want it. The salesman was knowledgeable, friendly, helpful and made my "shopping list" easy. I always think of Sheridan Ford when I am shopping for that "perfect vehicle". The selection is great, the buying experience is easy and I always feel welcomed there. Visit them now and make yourself a believer in nice vehicles happen with nice people.

Regina

Nov 21, 2014

Pleasant people to work with. They bend over backwards to be of help.

ticked

Sep 15, 2014

Horrible buying expierence!! Bought a 'certified' preowned on a Tuesday, had to take it back twice before the weekend because of brake concerns. The salesman was rude and basically called me a liar, and that nothing was wrong - but when they FINALLY took it into the shop... the needed to REPLACE ALL THE BRAKES....!!!!! How could a car that came right off their lot need brakes 3 days later??

jleclair96

Jun 26, 2014

I am currently in the process of waiting for a new F-150 that I ordered from Sheridan Ford. Unfortunately, there have been some significant delays to receiving my truck, however this is not at all the driver of this review. I ordered my truck in mid April of this year and was explicitly given expectations of around 5-6 weeks maximum for my truck to be built and delivered to me. These expectations have been proven false. This alone is not a large issue. Things happen. The dealership can't be expected to take any blame for delays in the building of the vehicle or for the actual delivery to the dealership. My complaints rest alongside the communication to me during this whole process. I have received zero phone calls from my salesman. I began calling once a week on each Friday after the 4th week once I ordered the truck. I have received 4 possible due dates that were given to me with such conviction that one would think that the whole Earth would have to catch on fire before this truck was going to be delayed past the due date. I was given one particular due date at which I had to call around late afternoon to inquire about when I should come in, only to find out that it had been delayed for two weeks. The last due date I have been given (again only after I called the salesman) was June 24th. This date rolled by without a call to me to tell me that the truck had not been delivered and that I should not come to the dealership. Once I called that night, I was informed there was nothing that they could tell me. I asked if they could call the rail carrier to inquire as to why the truck is late. The response I received was that they don't know who to call and do not know where the truck is. If I buy a $0.50 book on Amazon I can get a tracking number and find out every 6 hours where the book is located prior to delivery but a $40K truck is supposedly drifting off in America somewhere without any papers, tracking number, or people to call to check the status. On June 25th, the entire day went by without a call. I called that night at 7:30PM to air my frustration about the lack of communication. I was promised by Rob that I would receive a call "every day" until the truck arrived. Today, June 26th, I received no call. I called tonight at 5:30 and asked Rob to call me back to let me know what is going on. No call back.My frustration has reached a crescendo. I have opened up a case with Ford customer service about the dreadful customer service I have received to date. During this call, the Ford representative, Steven, informed me of a website that I could personally track the status of my truck and the shipment/delivery. I informed Steven that this fact only adds to the lack of communication and service I have received to date. I was never informed of this site and if I had been, I wouldn't have wasted 15 telephone calls in the past 10-11 weeks to the salesman that can't give me the time of day to call me. There was one simple piece of information, however, that I would need to access this site to view my truck; order/VIN number. So I called Sheridan Ford again tonight around 7:30 PM. I asked for anyone in the sales department who could provide me with this information. I, unfortunately, was transfered to Rob who asked if he could call me back in "5 to 10 minutes" as he was with a customer. As you might have already surmised, Rob did not ever call me back. Enough is enough. I am a patient man and give people the benefit of the doubt, but over the past 10 or 11 weeks I have heard so many cliche sales lines each time I called, have been given every excuse in the book, and have received as little info as possible regarding my truck. Stop telling me that you were just about to give me a call when this is the 10th time that I have called you!Make it right Sheridan Ford, there is still time to rectify my experience. As I stated earlier, delays happen and in no part do I blame the delays on this dealership. But there is no excuse for not providing realistic expectations and timely updates to your customers.

Clayton

Jun 1, 2014

The service Rep - Tara Morganstern was very professional and kept me posted on everything. Truck was finished as promised. My truck is riding like new.

Timeeka

May 31, 2014

I loved the customer service aspect of this office. My sales team and finance team definitely worked hard to get me an awesome deal on my car. They got my payments lower than what I was paying and made my first car buying experience a great one!

Ralph

May 30, 2014

Helpful Friendly sales staff.. gave us time to talk over financial questions. Explained what each piece of paper meant as we signed them.

Raymond

May 30, 2014

My repair work on my 1996 Bronco was completed in a timely fashion. The service writer Chuck Jacobson handled my work in a professional manner and chose the correct mechanic to replace my electric fuel pump with tank sender assembly in the gas tank of my truck. Keep up the excellent work!

Shelly

May 22, 2014

There was no pressure and we came up with a deal that we were happy with.This is the third car that we have purchased from Sheridan and we look forward to working with you in the future!

Alexander

May 17, 2014

I needed extra work done and they we're happy to take care of it that same day and finished up quick, getting me back on the road!

Darlene

May 15, 2014

I always have an excellent experience with Sheridan Ford. The staff is very friendly, helpful and quick to respond and they even remember my name. Tara is always helpful in the service department.

James

May 6, 2014

I was able to get work done on my Laptop while waiting for my truck that was done quickly. My days are so time sensitive I can always count on efficient service from Sheridan Ford.

Barbara B.

May 2, 2014

Always friendly, efficient, courteous. Coffee was available, Comfortable waiting area, clean building, considering it is a business to sell and service autos. Nice to have WiFi access and TV ro pass the time or get some work done. Thanks!

Stephen

May 1, 2014

I got a car that I thought was way out of my price range. I got way more options than I thought possible.

Kyle

Apr 29, 2014

How well the tech kept everything clean and I felt the work was preformed far past any quality of work from any other dealership or shop

Joseph

Apr 28, 2014

My driver's seat warranty issue was finally resolved. My front HVAC blower motor issue was resolved without challenge. The oil was changed by mistake. Conventional oil was used. When I explained I only use Mobil 1 5W20, the service representative was more than agreeable to change the oil again so I had the "right" type of oil the engine.

Mary

Apr 24, 2014

The salesman was very knowledgeable about the model we were interested in & also gave us the time to think about it alone.

Ruth

Apr 23, 2014

It was explained to me exactly what needed to be done to my car. Then when it was about 1/2 completed I was told how it coming along. Waiting room was comfortable with a tv

Karen

Apr 18, 2014

I was greeted immediately by friendly staff and received a phone call to let me know what items were needed and called again to let me know my car was ready. And also, the technician did all this in a very timely manner. Thank you for a job well done once again!!

Linda

Apr 18, 2014

Tara is a true asset to your company. She is great to deal with, always helpful and really cares about people. Thank you all for the prompt attention to our issue!

Jeff

Apr 17, 2014

I've worked for car dealerships. Most look for every opportunity to make more money from the Customer. Tim had that opportunity because I was sure that my brakes were bad. Tim assured me they weren't and only performed the services my vehicle needed. I previously gave Porter that opportunity and they failed miserably. Thank you Tim and the rest of the group; you have proven to have integrity and reliability and I will only have my vehicle serviced by you.

Doug

Apr 10, 2014

My choice for a quality vehicle, great inventory and a well-trained sales staff is Sheridan Ford on Kirkwood Highway, Wilmington, DE. I feel that there is always several vehicles for me to look at, test drive and find the right one for me. I keep coming back to Sheridan Ford because I have my own personal shopper, who is actually my salesman, Shawn Wilhelm. I call him up when I am coming out to look for whatever I am in the mood for that day and he makes sure he is there for me. With all their inventory Shawn can pull information on them and when I arrive he is ahead of things, which I like. He is always very pleasant and knows the vehicles which makes me feel good about what Shawn Wilhelm shows me and what Sheridan Ford offers. They will look for a vehicle until you are happy and satisfied. That is why I buy my Fords from there.

George

Apr 10, 2014

Sheridan Ford in Wilmington Delaware was my go to truck dealership when I wanted to upgrade my old,well used Ford. I found a great F150 truck with more features than I could have asked for. My salesman, Shawn Wilhelm explained all the features, showed me how to use them and took me to a new world of the strength of a truck with the comfort of a car. Shawn was very knowledgeable, friendly and a true asset to the Sheridan Ford dealership. I will be back and recommend Sheridan because of the large inventory of vehicles in stock and the professionalism of my salesman, Shawn Wilhelm.

Pam & Her Ford Fusion

Apr 9, 2014

Sheridan Ford on Kirkwood Highway in Wilmington DE is the first and only place I need to go for all my car needs. I met one outstanding salesperson there. His name was Shawn Wilhelm and he greeted me and had a very pleasant attitude and was very helpful in my selection of a fine Ford automotive from Sheridan Ford Sales. Shawn followed up after my car sales to make sure I was 100% satisfied and offered his assistance for any future needs of a vehicle or questions answered and asked that I stop by the next time I was in the area and let him know how I felt about my buying experience from him, Sheridan Ford and the Ford brand itself. Thanks Shawn and thanks Sheridan Ford for making the car buying experience a great one.

Francis

Apr 8, 2014

Gary Ford was very prompt in responding to all of my emails and did a great job finding an Explorer with the options we desired. Quite frankly, we got the car faster than I expected since it came from a different dealer.

Thomas

Apr 6, 2014

Dave Hernandez did a wonderful job. He had answers to all of our questions, found the exact car we wanted. We would definitely see him if we were in the market for another car.

Scott

Apr 5, 2014

Dave Hernandez is a fine example as a representatitve of your company. He is very friendly, helpful, honest, and attentive. I would not even consider buying a car from anyone else.

Gerard

Apr 2, 2014

Keith C., willingness to be patient until we were done, easy to get to , shop on the premises so we count on knowing Ford will back up their car, initial price of car,

Darryl

Mar 28, 2014

Tara (Service Writer) was absolutely excellent! For the past year I've been taking my truck to New Jersey. The reason is I had nothing but bad experiences with the local Ford dealerships. I needed an oil change, I took a chance and it all worked out for the best. The service dept. went over my 2012 F-350 Diesel with a fine tooth comb. The work performed was excellent and I got a great deal on a set of new Michelin Tires. I'm very particular about my truck and so far Sheridan has stepped up to the plate.

Rolf

Mar 28, 2014

The friendly reception that I received when I entered the dealership and the superior handling of the sale by Rodney.

Timothy

Mar 24, 2014

Tara, was my service tech and she was great. She is the prime example of how customer service should be. Thank you, Tara

Karla

Mar 22, 2014

Confidence I have with the people especially Mr. Walter and Mr. Hernandes. Ford is my brand and Sheridan Ford takes care of my precious Ford.

Manu

Mar 21, 2014

All of them are good. What I liked the most was the guy who drops and picks me up... He is pretty cool guy.

hearndm1

Mar 19, 2014

I had the experience of showing up at 4:00 p.m. on a Saturday due to my husband's work schedule - your dealership closes at 6:00 p.m. Keith knew I would be there to look at one particular car but I had stopped in the night before with a friend who was also looking for a car - now my decision was broadened to four vehicles. Keith was busy helping another customer complete their business so that gave me the time to let my husband look at the cars I had narrowed my choice down to. No pressure - IT WAS GREAT! We had time to discuss our choices without anyone looking over our shoulders. Keith gave us some keys to try out vehicles and a decision was easy after that. Here comes 6:00 p.m. - DANG! Keith never looked at the clock and Aaron began processing our paperwork to purchase a different Ford Edge than what I originally called him on. YEA!!! Light colored interior!!!!! I thanked both Aaron and Keith for staying till 8:00 p.m. to complete our purchase and asked them to thank their families as well. Saturday night - many have plans and I didn't feel like I was imposing. I will make future efforts not to do that again as I know how precious family time is for everyone. Thanks again guys and I wish you the best!!Denise Hearn

Craig

Mar 16, 2014

Shawn was a great salesman. He was patient and not pushy. Sheridan ford is where we will always go for future vehicles.

Robert

Mar 16, 2014

Had the car in for replacement of roof trim. Tara Morganstern was very helpful and knowledgeable. Work went smoothly within the time parameters she gave me.

Joseph

Mar 12, 2014

Keith was a great salesperson. He did a great job following up on my inquiry I made through the website and then ultimately finding me a truck that I am thrilled with. Shows that following up with potential customers, without being annoying, can lead to sales. The dealership was clean and the cars and trucks were clean as well, which says a lot considering the kind of winter we were having. Jason in finance did a great job as well setting up my liner install and even put my floor mats in himself.

Michael

Mar 12, 2014

Employees are very friendly and eager to please. Advise you of everything they are doing or if something needs to be done to your auto.

Todd m.

Mar 12, 2014

My wife and I went in to Sheridan ford with a shopping list for a 2014 Ford Explorer that they could not fill from the lot but had a similar car to test drive. We fell in love with the car and Keith our sales consultant had one on site with in days for us to check out. It was perfect and went home with us after a brief signing of a few papers. Sheridan ford and Keith Ezykowich worked with us on pricing and made the purchase of a new vehicle exciting and enjoyable. Thanks again Keith for going over the top in service and the follow ups during the process of this purchase. Todd M.

Nancy G.

Mar 7, 2014

Always courteous and keeps you informed as you wait for service. Waiting room is clean and comfortable.

Donald

Mar 4, 2014

Long time guest, best service ever! Ken excellent Service Advisor would recommend to all. Coffee service just what was needed!

Ross

Mar 4, 2014

After a couple times there I'm starting to know people by name .From Jessie the guy who usually does the work on my car to the young lady (service writer).All friendly.Even my sales man who sold me my car (we share an interest in weight lifting).And Frank the lead man who I ask peeformance question about my gt mustang

Sherell

Mar 4, 2014

This survey does not cover the body shop services that were done on my car. I love your body shop...I've been there 4 timesnow.

Julie

Feb 28, 2014

My experience at Sheridan Ford was unlike any Ford Dealer experience I have ever had. On Tuesday, February 25th at 8:30pm, my 2010 Ford Fusion suddenly stalled out on Kirkwood Highway. Panic stricken, I called AAA and had them bring it to Sheridan Ford. At 7:34am the next day, Chuck called me to determine what had happened to my vehicle. Sensing that I was still upset, Chuck reassured me that he would take care of my car and find out what caused this to happen. When I arrived at 8:30am, Tara and Chuck were at the desk and greeted me with a welcoming hello. They took me back to the lounge area and told me that as soon as they knew anything that they'd let me know. About 30 minutes later, Chuck came back and explained to me about the nation-wide recall on the throttle body that affected the Fusions, which was the root of my vehicle's issue. He also explained that my battery and mass air sensor needed to be looked at, which was a HUGE blessing. Tara and Chuck took care of me like I was part of their family. Once the vehicle was finished, Chuck and Tara told me that if I had any questions or concerns, that they're just a phone call away. On Thursday, Chuck gave me a follow up call, just to make sure I was okay, as well as the vehicle. The fact that he went the extra mile to make sure that *I* was okay speaks volumes. Thank you so much for going above and beyond to make my day that much brighter. :)

Marie

Feb 27, 2014

Everyone was very professional & did not pressure me during my purchaseThey were all very helpful, from the receiptionist down to the lot person who delivered my vehicle from the detail department.

Jeremy

Feb 26, 2014

I was initially interested in an Audi. I like that I purchased a car with all the same options at a more affordable price. My car has the same options as an Audi and I won't be paying it off forever.

Denise

Feb 25, 2014

I purchaed a car from Bobby Bird about 7 months ago and when we were ready to purchase a 2nd vehicle I call Bobby he once again made the sale beyond easy he never lied to us or gave us empty promisses everything went smooth from the time I called him until the time we pulled off of the lot with our new truck.

Dennis

Feb 24, 2014

I got my car serviced, while I was planning to do it next week because I didn't there was any openings. That is what I was told Friday when I called. I glad he squeezed me in.

Michael

Feb 20, 2014

Quick and timely service (we reported an issue with a part, the part was ordered, we were informed 2 business days later that the part had arrived, we stopped in and the service staff popped out the old and installed the new).

Lauren

Feb 14, 2014

Amazing sales staff that had me in and out in of brand new Explorer. Keith Kassner was very friendly and informative in every aspect of the car buying experience. I would definitely recommend him as a salesman.

Sarah

Feb 14, 2014

Tara, the service manager made sure all my concerns were addressed and in a timely manner. I was very pleased.

Donald

Feb 13, 2014

I called Tara for an appointment, we scheduled for this past Monday. I dropped it off on Saturday and she kept me abreast of the status at all times. I felt comfortable with her abilities and knowledge. She handled my extended warranty for me, and notified me when it was being held up for the part. When it was done, she called me, and I picked it up that evening. The cashier was also a pleasure to deal with. Thank you for your professional service.

Regina

Feb 13, 2014

My experience was actually with your body shop. The employees were all very professional and friendly. They did not overpromise in terms of when I could expect to get my car back, which I appreciated. And when I got it back if was beautiful

Robert

Feb 13, 2014

Rob Wolfe my sales person really went the extra mile to get my deal done... Jason in finance and sales manager worked hard to get the deal done also

Robert

Jan 23, 2014

Awesome customer service!!! The guys at the front desk are very professional and approachable. I came in for an oil change and was in and out in no time. Great job to entire staff and keep up the great work!!!

Kevin

Jan 20, 2014

Tara was Extremely PROFESSIONAL And Very courteous. It was a pleasure to work with her. She kept me informed every step of the process. Great and expedient service!

James

Jan 16, 2014

Service - Its not just a word at Sheridan its a way of doing business. Tera is exacting in her manner of handling both vehicles we have purchased new from Sheridan and clearly understands our needs.

Justine

Jan 12, 2014

Excellent customer service every time I come and friendly staff. Operation hours are flexible for the working person early, schedule appointments on line, drop off box if you work late, fast service and always with a smile. Try them, buy your car or truck from Joe Sheridan trust me you will be happy. I am.

Nancy

Jan 12, 2014

Quality service, convenient time, congenial people. The work was done in a timely manner - at a time convenient for me. I have confidence that it was thorough. The service staff is always congenial and helpful.

Bryon

Jan 3, 2014

The ease of no appointment necessary for certain services. Having a wonderful staff at the service desk always upbeat and keep you up dated on status of your service.

Joann

Jan 3, 2014

Service writer Chuck is wonderful to deal with. My transmission blew with only 25K on car. While it was in for service he called me 4 times to check in and give me progress report.

Karla

Dec 14, 2013

I know that my 2011 Ford Edge Limited is getting the best service because you have such an great service department especially with the confidence I have with Mr. Walters overseeing things. Also, Dave Hernandez is a super sales contact and great person. I feel very comfortable at Sheridan.

Jeffrey

Dec 7, 2013

Steven was knowledgeable, patient, and friendly. He worked with me to get my monthly payment to a comfortable place. He took the time to show me around the dealership, including the service area.

Dennis

Dec 6, 2013

Gary Ford my sales person was very helpful with the purchase of my new ford Escape. The 2014 Escape was not on the lot,Gary went the extra mile to find what I wanted. It took a little longer because of the Thanksgiving holiday to be delivered. But well worth the extra days. Thanks again Gary Ford

Eileen

Dec 6, 2013

We have been customers of Sheridan Ford for 17 years. We are repeat car buyers and bring our cars there for service. As always, the staff at Sheridan Ford is friendly and focused on providing great service to their customers. When I bought a new model Focus from them a couple years ago, they provided extraordinary service when my new car broke down hundreds of miles from home. They provided a rental and interfaced with another dealership to make sure my car was repaired. Extraordinary people!

John

Dec 6, 2013

Understanding my budget constraints, working within my guidelines, coming up solutions. Aftercare also means a lot in that I came back a few days later with questions about my new vehicle which were readily addressed. kudos to Steve (sales rep) Al (tower) Jason (Finance)

Paul

Dec 6, 2013

I liked the no push attitude from the sales force. INventory selection was plentiful and sales rep knew about the merchandise. Liked the certified preowned car option.

Pamela

Dec 4, 2013

My first time to the Service Department for a 5,000 mile oilchange. Staff was polite, efficient and confident. Took thetime to explain the procedure as well as the service.It was a comfortable feeling...especially for a woman.

Mary

Dec 1, 2013

Very pleasant, helpful and knowledgable staff. This comment also includes the driver who transported me home. Know I will return for future maintenance and care for my Explorer.

Dennis

Nov 24, 2013

I was asked if I had a tire policy that I had forgotten about that ended up saving me 30 dollars. I also enjoyed the cup of coffee.

Donald

Nov 13, 2013

Sheridan wasn't greedy like some other dealerships,and sold me my 2014 Shelby GT-500 at MSRP.,instead of marking it up almost $10,000They also took the time to explain how the equipment on the car works,and included a full tank of gas.I will definitely be coming back to Sheridan when my wife needs a new car.

Kevin W

Nov 13, 2013

Found the car on the internet via cars. com. The price was better then I had seen other place. Buying process was easy and went smoothly. Bobby Bird did a great job.

Barbara

Nov 7, 2013

My visit was for service, not sales. As usual, your service department came through and continues to deserve my loyalty. I particularly appreciate the care that Jim Bye gives to my very old vehicle. I know he treats it as if it were his own. He rocks!!

Alice

Nov 6, 2013

Keith Kassner was extremely knowledgeable about the Escape, my payments, and the whole process of leasing a car. He constantly made sure my time spent at the car dealership was as comfortable as possible frequently asking me if wanted something to drink.

Edward

Nov 6, 2013

The convenience of the shuttle to and from the shop.The promptness of the repair.The courteous and considerate staff.While it was a costly repair the experiences with Sheridanhave been good ones. You set the standard of good service.

Joey

Oct 15, 2013

The service rep, Tara, was very friendly, personable, and open and direct about the fees and necessary service. She didn't explain a great deal about the tires I purchased, but I felt comfortable enough to go ahead and have the things she suggested fixed. I have been to many dealerships and mechanics over the years and was pleased with my experience. The free wifi and desk cubbies were great too.

Lavera

Oct 12, 2013

Totally awesome!!! The knowledge and professionalism were clearly evident in their quality customer care and service. Also the finance director was one of the best I've ever experienced since I started purchasing card. Keep up the great work gentlemen .... Respectfully yours, LaVera D. Bradley

Marissa

Oct 11, 2013

I took my car in for service and something was not connected properly afterwards. I brought my car back in and was provided a loaner car at no cost while they figured out the problem. They are pleasant to work with and took responsibility for the error appropriately.

Margaret

Oct 3, 2013

From the first phone call to completion of work on car, everyone was extremely professional and friendly. Tara kept me up to date every step of the way. The shuttle driver couldn't have been more polite and getting the rental car was easy and simple. Thank you.

Barbara

Sep 29, 2013

I brought our Escape in for it's oil change (life time) tire rotation & a new key. the service was done by Jesse and was completed upon my return. I personnelly thanks Jesse for his work!

Joyce

Sep 27, 2013

Keith Kassner, my salesman, could not have been more helpful. He went out of his way to help me out of a bad situation. I would not hesitate to send my friends and family to him when they are looking for cars.

Vince

Sep 27, 2013

Tara, my Service Manager takes the time to know me and the car and she does a great job. She keeps me informed about suggested work to keep my car running great. It's a 2009 Ford Escape and it's been great so far. I have recommended Sheridan's Service Department to many friends based on the positive experience I've had with your people.

Brian

Sep 26, 2013

Dave Hernandez was a consummate professional and a pleasure to work with. He was not pushy in the least and made every attempt to make sure he earned my business in an honest and straightforward manner. This piece of the puzzle was the primary reason I chose to buy from Sheridan and not one of its competitors in the immediate vicinity.

Ralph

Sep 26, 2013

Friendly, knowledgeable individuals to work with. Showed us the X-plan numbers on multiple models that we were interested in. Talked about the rebates and how they were changing.

Lorraine A.

Sep 17, 2013

Friendly, courteous and knowledgeable employees. Great service. They also know that your time is very valuable.

BLONDEBOY

Sep 1, 2013

Before you buy a car from this Dealer or any Dealer, ask them First, before you even shop their lot about a Mandatory Arbitration Clause that you must sign before they will sell you a vehicle. This declaration only protects the Dealership selling the vehicle. By agreeing to Arbitration, you are giving up your rights, in advance of any legal claim you may have against the Dealership, its Employees, the Ford Motor Company, and its Service Shop/Body Shops. If you don't ask about this, up front, they will hand you a form to sign, during the financing process, and all the other papers that you will be signing, that most people don't read. Be a wise, and responsible buyer, and don't get tricked into signing this form. I found out from other Dealer's that it is only to protect the Seller, and leaves most buyers without any legal recourse. Just words to give you something to think about, before your next purchase. Oh yes, most arbitrators usually lean heavily towards the Businesses, and not the consumers. No wonder, they are asking for their arbitration clause to be signed. It is a binding legal document. I'm sure that you must have heard about the reality Court shows, like Judge Judy's Court. Well, all those people who agree to having their cases herd, must sign a legal binding arbitration agreement, before their cases are heard. Then the Arbitrator, like Judge Judy, hands down a verdict, based on the evidence presented. Good - Luck.

DE

Jul 6, 2013

My salesman, Rob Wolfe, was as close to "perfect" as any salesman could be. Tim, who was my salesman 2 years ago, remembered me and even asked how my son was doing. This kind of service is lacking in so many companies, so thank you for the special attention and making me feel like part of your family. You have a loyal customer in me! I also appreciate the inclusion of the finance office out on the floor and not tucked away behind a wall, like it was a few years ago.

Larry

Jun 20, 2013

We very much appreciated the respect and honesty that our salesman Keith showed us, and how he worked with us. He was very attentive and showed real integrity, leaving nothing hidden. And he did not exhibit any kind of pressure as we lobbied back and forth over the deal. We feel like we were very fairly treated and we love the car. Besides how Keith impressed us, we even enjoyed working with the finance specialist and everyone else there. Overall, we really like the family neighborhood feel to your dealership. It is one of the reasons we decided to return and do business with them. We will be back, and I feel very comfortable referring others there.

JB

Jun 18, 2013

I have bought many cars from here. The last several I purchased from Gary Ford. He is straight forward, no pressure and very easy to work with. The last two cars I purchased I was in and out within an hour and half tops. I follow the service plan to the t and have had no problems with any of our cars. The only reason I get a new car is because I have paid off the old one and want to upgrade to a new model.

GTdriver

Jun 10, 2013

Not exactly the best place to shop for a vehicle. I traveled a rather far distance to check out a few vehicles in their selection. Over the phone and online the salesmen were aggressive and eager to inform me about the vehicles. When I decided to show up to check out some of the vehicles we had spoke of they seemed to have the opposite reaction and be not so welcoming to me (which I will explain in further detail). Usually this change in behavior means that they are prejudging buyers by appearance and making assumptions of their purchasing power. The salesman I dealt with and corresponded with over a period of days didn't seem so enthusiastic about helping me with the vehicles I was looking at. I had the sense that he felt like he was wasting his time and just going through the motions of my request. After I had made it quit clear before I arrived that I was coming to test drive the vehicle/s I was interested in, this option was not granted to me. I was only greeted with an excuse regarding weather conditions on a rather calm day (a rain drop stop you from making a car sale). For me this was an absolute waste of time as this dealer is not exactly close to me and I have a very busy schedule. It was not an unexpected visit as the salesman knew the time frame I was going to arrive so the cars should have been ready. After I left their dealership their attitude was further expressed by them when no one bothered to follow up with me and contact me again regarding the vehicle I had inquired about. As a matter of fact I had to make several attempts to contact them to get my questions answered. It was the exact opposite of the eager behavior they displayed before. Its not so much that I expect a salesman or dealership to contact an interested buyer, its just that following up with a customer is part of salesmanship and working with a customer to get a sale. The thing is I'm not a car salesmen and I'm not going to do their job for them. An interested buyer should not have to chase someone to get them to sell them a vehicle they may be interested in. As a purchaser that is not your responsibility. My last words to the salesman were in regards to contacting me on what they considered a good day so that I could test drive the vehicles. Since it was drizzling that evening I gave them the benefit of the doubt. After several very sunny clear sky warm pre summer days past I decided to shoot the salesman a series of e-mails regarding the vehicle. Although after communicating with the salesman he seemed to change his attitude some what and offer to arrange for me to drive the vehicle. The lengths to which I had to go to get them to arrange that I felt I should not have had to in the first place. First impressions are lasting ones and Id be lying if I said that this dealership made me feel like a welcomed customer. This dealership gave me the exact type of grin in your face attitude that most car shoppers should learn to stay away from. Even though some of my questions were answered I never felt as though this dealership would be the type that I could trust.

is it football season yet

Jun 10, 2013

went looking at cars...came home the same day with a new vehicle

Richard - Greenville

Jun 8, 2013

I actually started with the finance department at Sheridan Ford and from there selected my new Ford. Keith was wonderful and a pleasure to work with and no pressure what-so-ever to finalize my selection. My experience was top shelf.

jcauto

Jul 24, 2012

The sale person was very nice and helpful. He helped me out when I was having trouble with a different dealership. He made it a smooth transaction for me.

vwbostic

Mar 30, 2012

Probably the best car buying experience that I have ever had. I have been buying cars since 1965. This was the first time that I wasn't strong armed. It took me a week to make a decision. No daily calls, no emails, just quiet patience. I liked that. In addition, I haven't brought an American made car in over 30 years and I am glad that I have given the industry another chance. It has been my pleasure to drive a Lincoln MKZ.

Shelby GT

Nov 26, 2011

Gary Ford was my sales guy. We agreed on a price and he drove the car home for me 1.5 hours away! He had a ride back of course. Good price. Good customer service.

chefneff1987

Jul 6, 2011

Went to test drive a BMW at Sheridan Ford not expecting to buy that day. I arrived, and was immediately greeted by Tim Sheridan. He had a genuine smile on his face, and I started talking about financing, but he insisted that we go for a ride first. Tim was very friendly, and talked to me about what I did as a job, hobbies, and small talk. After getting back to the dealer, he sat down, and talked about whether I liked the car. Of course, I would have given my first born for it, but anyways. After spending 5 hours dilliberating, and negotiating a special deal, I ended up buying the BMW //M Roadster. Honestly, this was the best experience I have ever had at a dealership. Anyone under 25 who goes into a BMW dealer is immediately ignored or snuffed at. However, at Sheridan Ford, they took the time to negotiate a great price, and made sure I was pleased with the car. No offense, I wouldn't recommend a Ford to anyone, but I would recommend Sheridan Ford if you are looking to buy a used car. Believe me, I am very finicky about how I'm treated, and was very impressed. I absolutely love my car, and won't be trading it in anytime soon. A++ job to Tim, and all those who got me my new favorite toy!! =) Derek

goldenmale

Jul 28, 2010

Jim took the time to explain all the new features including the sync which was very beneficial since I spend a lot of time with my job driving around. They got me an excellent rate which was better than I could on my own. Great follow up and I would highly recommend them!