Used Cars for Sale at Sheridan Ford in Wilmington, DE

Shane Thompson

Jul 16, 2021

Gary Ford was amazing with helping me pick and find the perfect vehicle for me and my price range. Would highly recommend contacting Mr. Ford for any car purchases and finding the right vehicle. He was super helpful in explaining the features and benefits of certain vehicles and was very knowledgeable on all their inventory of vehicles. Very nice staff overall as well with the financing and the check out process. 10/10 will be going to him & this dealership for all future car purchases going forward!

Kim Clayton

Aug 19, 2021

Today I took my sister's Ford Fusion to be serviced. The gentleman who assisted me in the beginning was kind however there was another gentleman whose name is John Iannarella who was not polite at all. He asked me what the problem was with the car. I informed him as best as I could what the issue was and he didn't understand which makes sense because I didn't use the correct terminology. I showed him a picture and he knew what the problem was from that. I sat in the customer waiting area and noticed my car was taken back. It appeared the mechanic completed the job so I waited for someone to inform me of that but they did not. I walked to the front and asked if they could give me a estimated time frame for my car to be completed and John said "it's done". He stood behind his desk and did not make eye contact with me at all. I asked him if I could have my keys and he said "give me a couple of minutes". I sat in a chair close to the entrance/exit and waited. Another customer walked in and John's attitude and demeanor quickly changed. He gave the other customer his keys, receipt, and proceeded to walk him to the back. the gentleman who initially greeted me came from the back and I asked for a supervisor or manager. He informed me they were on vacation so he would help. I explained my issue and he called John back to the front. John told me I would need to pay $100 plus. I asked why wouldn't he check with me first before doing the job and he said he did not know the mechanic was going to work on my car so fast. I told him I was not happy with his customer service and he should have checked with me first before deciding I could pay the amount on the receipt. He said well I thought you wanted the work done. I'm satisfied with the work the mechanic did but I'm extremely upset about John's customer service skills or lack thereof.

D Cureton

Jul 30, 2021

I must say that my experience was awesome! Mr. Price Mr. Hernandez and of course my military comrade Chris in the finance office again I appreciate all of your help and services and even the upgrades that was able to be provided you guys definitely made a great impression! Awesome!

Jason Austin

Oct 22, 2020

Bought a pre-owned F-150 in 2018 from Sheridan Ford. It has all the features I needed and some that I wanted. They worked really hard to work with me on payments that fit into my monthly budget too. The Service department is friendly, professional, and reasonably priced. Parts department is very helpful about minor part installation processes and able to get me the genuine Motorcraft parts I want for my truck. I'd buy here again.

Renee Leverette

Jul 27, 2021

They were very friendly and got my car in quickly and finished earlier than expected. It’s a little tricky navigating to the actual location, but it’s worth it. Easy to deal with and did a good job on my car.