Used Cars for Sale at Sloane Toyota of Malvern in Malvern, PA

Erica Reyes

Nov 23, 2021

Back in April, I went to Toyota for a few check engine codes, inspection, and paid $100 plus dollars for a full car diagnostic. I already knew what the codes were because I got them read before going to the dealership. I explained to the lady who works there the the car was shaking under acceleration. My car was done the next day. I picked it up and the car was still a bit shaky. 2 days later the check engine light was back on. I called the shop again and was told to bring the car back in. I brought my car back only and was told that the gas cap needed replacement. This was one of the original codes I brought in with the car. They wanted to charge me another $100+ diagnostic fee and $50 for a new gas cap. I mentioned the car was still shaking and the woman said for another diagnostic fee they could take a look at it. I spent $1400 and they never really fixed my car. I saved up some money and took my car somewhere local. Turns out I’ve been driving with 2 broken axles. If Toyota did a full car diagnostic the way they say they did, the broken axles would have been found. I’ll never go back to Toyota. I also still have proof of codes and receipts. Update: I did call Dennis Hoffman after seeing his response on my original post. I spoke to him for maybe 1 minute. he told me his computer wasn't working and would call me back. I never heard back from him. I called him back and left a message. He never responded.

William Farnella

Nov 13, 2021

Dennis (the service Manager) is 100% the best. I've interacted with him for 5+ years and he has always taken care of us and our Toyota. Fantastic customer focused pro! He goes out of his way to make everything right.

Cynthia Hamilton

Sep 26, 2021

Everyone in the service department is extremely helpful. Waits are minimal. Waiting area is pleasant and clean. Just wish I lived a bit closer.

Garrick Weaver

Sep 23, 2021

Wow. White glove experience by Steve Seiler on locating and transferring a new to me 2015 4 Runner Limited. He handled a number to minor touch up items and gave me a fair deal. Steve handled much of the process ahead of time and I was in and out within an hour. I’ve been a Toyota owner since 1994 and happily loyal to the same dealer since 2003. Steve made my decision to join the Sloane family very easy!

Nicole Dominick

Aug 31, 2021

Could not have asked for a better experience and better people to work with. Overall my experience was easy, simple, and an ease of mind. Not sure why I wasted my time going to other dealerships when I could’ve came here first. Mohammed, Rich and my financial guy were all above and beyond my expectations and I’m so happy with my experience overall. Don’t waste time going to other dealerships just come here.