Used Cars for Sale at Smail Acura in Greensburg, PA

David

Jul 22, 2016

Very friendly and offer many extras to make the trip worthwhile.

Disappointed SC Girl

Apr 3, 2016

Traveled with check in hand from South Carolina to purchase a used Yukon Denali and left the same way I came. My very concern was rust, being from a state with salt use on roads due to weather. I was reassured that there was NO RUST on the vehicle. There are text messages to prove it. If I could attach pictures I would. I drove eight hits one way to purchase this vehicle and was greeted in the parking lot with a hand shake and told that Saturday's are busy for him and he had appointments but would work back and forth as best he could, but the lady in finance could help me when I was ready. REALLY!?! I then started inspecting and found that rust covered this vehicle's undercarriage and they tried to cover up rust on the doors with a horrible touch up job. The salesman tried to say he informed me there was rust normal for that area. He did not. And that isn't normal. It flaked off into my hand as I rubbed the frame. I'm aware there's a coating but this was worse than that. The vehicle had low miles for its age so I trusted what he said that it was well taken care of. The inside was beautiful and I guess that's all he thought I would care about. Much to his surprise, I inspected under the car right there on the showroom floor. I guess my first mistake was trusting a used car salesman thinking surely he wouldn't steer me wrong traveling from so far away.

NC

Feb 29, 2016

Went in to get my oil changed and a service bulletin checked. I was told that I had to do an oil consumption test. After driving in 4 times to get my oil levels checked, I was told everything was fine and that I did not need any further assistance. At 5800 miles from the oil change or 1800 from my last oil consumption test my car read 50% oil life but when I checked my dip stick there was only a drop of oil on it. I quickly took the car in to check the oil and only had about a quart and a half in my engine. I was quickly told that it was ok by ACURA standards to burn 1 quart every 1000 miles. Which means that 4000 miles I could potentially have no oil in my car and that would totally be ok....... I have always purchased Acuras and Honda and after this am pretty sure that I will not purchase a 6th one. I am very let down by anyone who thinks that a synthetic oil change should only last 4000 miles and that the fix is just bring it in for oil changes every 4500 miles!!!! Which is funny in its self becuase I could potentially be out of oil at 4500 miles..... After speaking with the service manager he told me he would take this to the next level and I should hear back the next day, which was a friday, or the latest monday. It has now been two weeks and no return phone call.

Ndnightrain

Dec 29, 2015

Called Michael Arndt and explained what I was looking for! Found me a perfect 2005 c230 in. My price range with low miles! Easy friendly relaxed sales experience!! I would recommend him to all my Famaily and friends

Robertkmecak

Nov 3, 2015

I called in to find out if a car was still at the dealership and from hello I could tell he was a great and trust worthy salesman. When I arrived at the store mike greeted me with a firm hand shake and made my buying experience very pleasurable. I will recommend all my friends and family to deal with mike and the Smail family of dealers!!!!

dick_dangerous

Oct 30, 2015

I was treated with respect, not rushed or pushed. The staff is knowledgeable and friendly.. Great experience overall, Thanks Mike! I'll be back for sure!!

DTK

Oct 29, 2015

This was easiest car buying experience I ever had. There was no sales pressure. Mike was friendly and courteous. This was the 2nd car my wife and I have bought from Mike. I would recommend him to anyone.

CherieCorbett

Oct 1, 2015

He was very easy going. I had a great experience buying my car. I will definitely recommend my friends and family to go see Mike Arndt at Smail preowned center for a no hassle no pressure buying experience!

Acurazinesh

Aug 30, 2015

My father and I arrived to be welcomed by John Myers, who was not like the typical aggressive alpha salesperson as most usually encounter. Instead John let us test drive the vehicle without him. So We test drove the acura and fell in love, what I liked about john is he completely trusted my father and respected our decisions. That trust immediately made me consider the purchase even more. There needs to be more salesmen like John Myers, thanks a lot I am very happy customer with my purchase of my acura

TraverseTrampeseTemptrest

Aug 27, 2015

I am in sales and purchasing for a living. I felt like the experience was quick and direct. That is how i prefer it. I hate haggling to a degree but I feel we were treated fairly monetarily. On the personnel side, everyone was pleasant and helpful, trying to help us get out as quick as possible. This is the second time I have dealt with this dealership. Once previously when i helped my buddy buy a car. Michael Arndt was easy to deal with. He was courteous and moved the process along. We had our 2 kids with us and he understood time being of essence. I would recommend this dealership if they have the car your looking for. I prefer long term relationships with my vendors, and If i have a need for a car in the future I would come back.

MelissaS

Aug 24, 2015

My husband and I have tried to to buy two cars from this dealership on two different occasions, only to be disappointed by the shady tactics, horrible customer service and downright offensiveness they employ. Please save yourself the time, hassle and high blood pressure and do not even consider looking at an Acura from this dealership.

DRRB

Aug 11, 2015

I take my 2012-13 Black Porsche Panamera Turbo S to Smail Acura for Auto Butler Paint Protection Treatment. Why do I do this?Because Auto Butler makes my car so shinny...that I can just barely find the driver's door to get in it if it is out in the sun! I need to use my Maui Jim Polaroid Glasses and make sure that I don't stare at the car for more than two seconds...If I do, I'm temporarily blinded and have to wait for about 15 seconds before I can make another attempt to find the door!Also, as I am driving in the sun I have noticed that there are no cars immediately around me...Its like driving in a vacuum.Seriously, what an incredible SHINE! It's amazing! There is nothing like this anywhere else!My wife has a white 2014 MDX that also has Auto Butler...And, it is simply beautiful...Better than new relative to its shine...Both cars tend to resist road grime and wash much easier at the car wash, too.These two cars are numbers 4 and 5 of a total of 5 cars that we have had Auto Butler Paint Protector applied. CLEARLY, worth every penny spent!

Macrae

Jul 14, 2015

I love writing a good review when the experience was perfect. Fast, great price, professional, overall a pleasant experience. I work in the service industry and I always appreciate when I'm treated right as a customer. Thank you Mike for my car. I'll be returning when the time comes.

bjade1202

Jul 13, 2015

Mike made it happen for me just purchased my 2nd car , a Honda Crosstour & I love it. Thank you so much, best service ever, will be back soon! !

arr164

Jun 15, 2015

After another dealer told me that the car I wanted is not available I called Smail Acura. Dealt with John Howard on the phone before showing up to pick up my car. Very efficient and excellent price. Transparent pricing. John is quick and courteous, doesn't waste your time and answered all my questions. I filled up the online credit application and faxed over my documents. So the paperwork at dealership took merely 5 min! John got me the exact car I wanted and spent time going over the car features. Overall a very pleasant experience free of all the hassles of car dealerships. Strongly recommended.

The Megaopolis Swains

Jun 2, 2015

My Family and I had the pleasure of working with Clint Robbins for the second time on the lease of our new vehicle. He was able to make the process simple and quick but still managed to get us exactly what we were looking for in our new family car. We worked together over the phone, through email and texts and when we met in person it did not take long to get us into our new car and on our way. With three little children with us to pick up the car, my wife and I were extremely grateful for Clint's efficiency. We will highly recommend the Smail Family of dealerships.

joshusaf

May 30, 2015

I went in to get a key copied on 5/30/2015. Bruce at the parts counter said that he wasn't sure if it would fit in his machine, I showed him that it was only 4 screws to remove the key from the OEM flipkey FOB. He said " I don't have a screwdriver". I asked if he could get one and he said 'well it's going to be $29.95 for us to cut it'. It got the feeling he just did not feel like doing the work. I ask to see the manager and he said "I am the manager". I then asked to see his manager and he said "that's the owner". I then left the counter and asked one of his coworkers who his direct supervisor was and she said " Paul Shirley, but he's not in".I would have been happy to rectify this with Paul Shirley but Bruce told me it was the owner, and Im sure the owner will get to see the review on here. I decided that I am never going to come to this location or do business here again.

april123

May 17, 2015

Cliint Robbins was my sales person and he was fantastic on the phone and in person. This was literally the best car buying experience I have ever had. The whole crew was great! I would highly recommend Smail Acura.

Jlmarti01

May 1, 2015

What a pleasure to work with Nate Anderson at Smail Acura! He works very well with customers & it's clear that he enjoys the "people" aspect of his position. Nate follows up with customers to ensure the process is moving seamlessly. He consistently answered any questions I had, and readily admitted when he did not have the answer to a particular query.In conclusion, Nate made all the effort he could to get me the car I desired. I have already advised my friends and family to work with him on their next purchase.

Just a traveler

Mar 31, 2015

Clint Robbins was our salesperson , impressed by his knowledge of the car and its intricacies. His presentation in a way easily understood. Also the handling of the cost and necessary information to make the deal. Would recommend Clint to any friend in need of a vehicle.

BookHumDano

Mar 14, 2015

We worked with John on a nice Blue MDX... He wanted to sell a car and we wanted to buy one... John treated us very nice and I am happy we meet in person. Prior to meeting: I called Smail and they put me on the phone with John. Then he called me a week later and gave us a solid price and treated us very well. If you want to buy a new Acura go to the best "S" Acura dealership in Pittsburgh Area; Smail! Also, with a "S" on his chest, John Howard; Ask for him by name, because there is no match.

gerrick99

Mar 11, 2015

My mother in law recommended we go see Mike after our car got totaled. I'm glad we listened. He was able to find us a very nice car and get us approved for a loan. We will be getting our cars through Mike from now on.

Sonya Brajdic

Mar 2, 2015

Went in for state inspection. My car had so much salt on it due to the miserable winter. I not only had the outside washed but my winter mats we cleaned off. Was nice to get into my shinny car...even of short lived due to snowy conditions

themanso

Feb 15, 2015

My salesman Mike Arndt is a very honest and straightforward guy. He understood my credit rating but still said he can make it work. After collecting all my information he said would give me a call tomorrow at noon. He called me and suggested that I traded in my broken car( which i was going to junk for 150) for 500$ and that i add a little more money to my down payment. Came in he sign paperwork and drove offHe even gave me a good tip that i use this to fix my credit than come back and trade for a newer model....He a good salesman that can work magic, i honestly thought i will not get approved for loan.Plus he did the nicest thing he drove me home because it was cold.( as a test drive for the car I am buying)

Charles Stratico

Feb 5, 2015

The staff was very helpful. I was kept informed as to the progress of my vehicle. The lounge area was well equipped and provided beverages and Internet connections. I came away very impressed with the level of service and professionalism of the entire dealership. Thanks for a pleasurable experience.

Skip Werner

Feb 4, 2015

We have purchased 3 Acuras from Smail Acura and all from Joe Suto. The buying experience and service has been excellent. Joe is a very knowledgeable and non-pressure oriented, pointing out the product and letting it sell itself. The service department is top notch. With friendly and knowledgeable writers and good technicians.

BDMHWM

Jan 29, 2015

Martin de Salterain was very helpful and answered all my questions about the Acura 2015 RDX. His friendly and professional personality put me at ease and provided the best leasing deal to my great satisfaction. I would certainly recommend Martin to all my friends and acquaintances. He did a stellar job. Thank You Martin.

Gary P & Valerie C

Jan 27, 2015

Had very unpleasent experience several years ago, I let the folks know this and they did everything possible to correct the problems. There is a new sale manager now and this experience could not have been better. John Howard the sale professional who worked with me was the best I have ever worked with in all the years I have been buying automobiles.

Sarah Ungvarsky

Jan 23, 2015

Everyone at the dealership is so friendly, so helpful. I honestly feel at home when I brings vehicle in for service. My salesman Clint always approaches me asking if he could help with anything if I have any questions about my RDX. I love my Acura and I love Smail's. Thank you all!!

stephen gingery

Jan 22, 2015

good job I was very pleased, thank you. I will most likely buy a new truck from smail auto group. The RDX is the car I brought from smail last year, I brought a gmc also.

rafaela363

Dec 5, 2014

Martin was very easy to work with and very honest with us. He made the process very easy. I still feel that I can reach out to Martin with any issues or questions even after the sale as he checks in and has made sure everything is going well with my Acura RDX. I'm very happy with my purchase.

JABJMB

Nov 13, 2014

Our salesman Jonathan Lunn was the nicest and worked so hard for us to make sure we were happy with the vehicle and the price we paid. This is our first Acura and because of Jonathan Lunn I'm sure we will be back to purchase another one in the future. If we have any questions we stop at the dealership and Jon is right there to help with any questions, I call that the best service anyone could want.

zonac

Oct 28, 2014

Martin de Salterain was an excellent salesman to work with. I knew exactly what I wanted in my 2015 MDX.Acura in Greensburg made everything come together----Awesome experience and I love my purchase.

bryanw76

Oct 27, 2014

I first started looking at another Mazda and started to look at the ILX. I could not be happier with my choice. Working with Jim Calabrese of KIA and Martin de Salterain of Acura made buying another car from the Smail Family of cars an enjoyable venture. I want to thank all that was involved again and when it is time I will be back to buy another car from Smail!!!!Bryan Hockman

eathey

Oct 21, 2014

My salesman Marten de Salterain was one of the best I have ever had but then again I have only had two other Acura's in the last 22 years!! He answered all question I had. I had the best experience I have ever had!! Thanks!!!

tracy.johnson0314

Oct 1, 2014

We recently just purchased a RDX. Our sales consultant was Martin de Salterain. Upon initially walking through the door to us leaving with the RDX, Martin made us feel right at home. He is very knowledgeable, extremely thorough and a pleasure to work with. Martin is one of the best sales consultants we have ever dealt with. We will most definitely come back for future purchases and will not hesitate to refer friends & family.

Kendra.gregg

Sep 26, 2014

John Howard went above and beyond to under the specifics of the car we wanted along with added options. He located the car in a timely manor and had all dealer installed options completed for a timely delivery. He provided excellent customer service and communication from start to finish. All was provided with fair price. I would definitely recommend John and will be back to see him for future purchases.

melanielmarker

Sep 19, 2014

I recently purchased a new Acura MDX at Smail Acura. My Sales Consultant was Clint Robbins. The overall experience I had was excellent. Clint was wonderful-he is highly knowledgeable about Acura's, very professional, and treated us with kindness and respect. There was no hassle in buying a new vehicle. The whole process was one of ease and timeliness. I felt like I was in my own living room. I highly recommend Clint and Smail Acura!

vikee725

Aug 20, 2014

Martin was great! Very helpful and pleasant to work with. I will refer friends and family to Martin and will gladly come to Smail for future purchases!

laurapearson91011

Aug 11, 2014

My family and I recently visited the Smail dealership to look at a Nissan Pathfinder. We were met in the parking lot by Martin de Salterain. We had told Martin from the beginning that we were not going to be buying this vehicle but just wanted to check out the inside. Martin was very pleasant and friendly and didn't pressure us at all to buy something that day. We exchanged emails and phone numbers before we left so that Martin could keep us updated when a vehicle that met our criteria became available. A few days later, he sent me a text message asking if we wanted to stop out and see a Honda Pilot they had. We drove out that evening not expecting to buy anything and a few hours later we left with that vehicle!! Martin and the other guys on our team, Jeff and Jim, were amazing! Definitely a wonderful group of guys. Martin was very kind and attentive to our children, even making them feel comfortable by changing the tv to something that the kids wanted to watch. They exceeded our expectations and will be first on our list for any future car purchases.

jsbshb

Jul 24, 2014

The purchase of our 2014 Honda Acura started with a phone call to Smail Honda to see if there were any used Acuras on their lot. We spoke with Martin de Salterain as to what we were interested in and he said he would get in touch with us should something come available. Within 15 minute he called back and advised that he could get us into a brand new car for the same price and would we be interested in coming out to look at the 2014 Honda Acuras that were available. Within an hour we were on our way to meet Martin and check out the Acuras. Martin was very kind, patient, and knowledgeable. We certainly had a lot of questions. That was Saturday....we returned Monday and bought a car. Again Martin took time to explain the car from top to bottom. Thanks Martin for making our new car purchase such an enjoyable and great experience!

tcgalligan

Jul 21, 2014

Martin de Salterain was extremely friendly and sweet when I showed up one evening to test drive a 2014 MDX. He patiently answered all of my questions, walking me through the MDX and all of its features. My family and I returned two days later to seal the deal and we couldn't be happier. Martin was very kind and attentive to my children while we were there and I appreciated that.

Khody

Jul 14, 2014

I recently purchased a new 2015 MDX from Martin de Salterain of Smail Acura. The entire team at Smail Acura, especially Martin, made me feel right at home and answered all of my questions. This was by far the best experience I have ever had purchasing a car. Furthermore, during the past few years I have been using Smail Acura's service department for all of my maintenance needs. Although I have only dealt specifically with Gabe Leonard, I have watched others from the service department interact with customers and I can honestly say this dealership is FIRST CLASS! Whether you are looking to purchase a Acura, or have your current Acura serviced, I would highly recommend Smail Acura for all of your needs!

dheiple

Jul 13, 2014

Joe Suto at Smail Acura was extremely helpful and a pleasure to deal with .We were shopping between BMW, Infiniti and Acura and Joe explained the Acura TSX and its features and qualities without any pressure to make a quick decision or to downplay the other brands. Thanks you Joe for a great experience.

windaman

Jul 12, 2014

A great experience as always. Gabe , Brent, Alex and the entire service department go the extra mile to make sure we are taken care of.

A- Lender

Jul 11, 2014

I have purchased many cars in by live and this was the best experience I have had. Martin did an outstanding job and I will buy from him again..

reneewilson

Jul 11, 2014

The team of Rich and Joe made my car buying experience easy. This is the 8th Acura I have purchased since 1991 and I have always been extremely happy with the purchase, the performance, the service, and the value these cars bring at time of trade in. I would highly advise anyone looking for a great value to purchase an Acura. These guys are the "A" team when it comes to pleasing the customer. I LOVE this new car!!! It is my most favorite because Rich and Joe listened to my vision, and they delivered the car that I wanted!!! Thanks guys!!!

lo5

Jul 8, 2014

As this was our first experience with Smail Acura, we were exceptionally impressed with the professionalism, knowledge, and friendliness of our salesman, Martin de Salterain. We could not have asked for anyone more knowledgeable on the MDX. He took his time to answer our multitude of questions, showed us all of the many amenities offered by the MDX (which are quite impressive), and made our first experience at Smail Acura a positive experience. We would definitely recommend anyone looking to purchase an Acura to seek out Martin. From our first telephone call with Martin to driving our MDX off the lot, our overall experience with Smail Acura and Martin, was excellent and we are now enjoying our new MDX and you can't get any better than that. We would also commend Brook in the business office for being so prompt with the paperwork to make closing our deal smooth and easy.

mswierczewski

Jul 8, 2014

we have been buying cars from Smail Acura for over 5 years. The main reason we keep coming back is Joseph Suto. from the first time we met him we knew he was very honest and knowledgable in the cars we looked at. He spent so much time with us and never made us feel rushed Also thought Brook was excellent in the financing

JTGeiger

Jun 24, 2014

from entering into the SMAILII used car dealership to the very end paper signing we had a great experience because of Marty Cemmins, Michael Arndt and Dena Cummins. All invloved were customer service focused that went beyond our expectations. Kudos to all.Jim Geiger and Kathy Hollahan

astadnicki1

Jun 12, 2014

Clint was a pleasure to work with and would recommend him to all. I visited many other dealerships and spoke with other salesmen and Clint listened and worked the vehicle that I wanted.

BDut

Jun 12, 2014

This is my 3rd MDX. I really think MDX is the very best SUV value you can get anywhere. Clint Robbins has been my salesman for the last two purchases and his combination of friendliness, new car knowledge and patience have made my purchases a very positive experience. Another reason I buy from Smail Acura is their outstanding service department. Gabe Leonard has been my main service rep and has always makes me feel that I am important to Smail. Alex Jones is relatively new to me but always goes out of her way to be helpful and friendly. As long as Clint, Gabe and Alex are there I plan to be a Smail Acura customer.

merdely

Jun 10, 2014

This was our first experience with Smail Acura and we were very pleased. Clint Robbins, made our car buying experience easy and enjoyable.Clint is very knowledgable and patiently explained all the features of our new RDX. We highly recommend Smail Acura and Clint Robbins.

Shaffer61

Jun 9, 2014

We had another great experience purchasing our second Acrua MDX from Clint Robbins at Greensburg Acura and couldn't have asked for a more personable, friendly, most helpful and extremely patient sales consultant than Clint. He spent so much time with us going over all the new technology and then some, and told us multiple times to call or stop in anytime we have any questions at all. We greatly appreciate all you help and especially finding us the perfect color, white diamond pearl exterior and medium gray interior. Absolutely love it Clint! Thanks again, Lori & Bo Shaffer

jgfahey6

May 30, 2014

Clint Robbins came in on his day off to close the lease. He was very enthusiastic and took his time explaining features of the vehicle. Truly enjoyed the experience because of him.

Danoleary

May 28, 2014

I was very pleased with the attention, friendliness and amenability of everyone that I came into contact with. John Howard initially showed me the car and Joe Suto did the delivery. There was also intervention by Nick the sales Manager. Initially I was hesitant to buy from a Smail dealership due to a bad experience that I had at another brand but I could not have been treated better than I was at Acura. John took the time to show me the advantages of the RDX and did not pressure me to make a decision. Once I made the decision, Joe Suto spent an inordinate amount of time going over all of the features and answering every question that I had. He also promised to make himself available for any questions that I might have after driving the car. I must say that I was very pleased with the professionalism and knowledge of everyone that I dealt with. I will recommend this dealership in the future! Plus the car has been all that I hoped for when I purchased it!

kemererb

May 28, 2014

I was in the market for a new vehicle, and had my choices narrowed down to 3 different makes. At that time, Acura was not one of them. My wife mentioned that she liked the appearance of the RDX, so I went to see and drive one. The sales consultant that I met was Martin de Salterain. My first impression was that he is pretty young and I was leery of the "sales pressure" that I associate with auto sales people, but I was impressed. Not only was he very professional, but very knowledgeable and not in the least "pushy". We did a test drive and I was immediately impressed with the handling and the ride. After checking out a couple of other vehicles, I talked with Martin again and made my decision to buy the RDX. I believe that the Acura is a top quality vehicle and I look forward to many years of enjoying it. Thanks to Martin and Smail Acura.

Swades98

May 26, 2014

Martin was prompt in arranging a test drive during an afternoon break in my busy schedule, Joe and Brooke closed financials and did the best with the final price.this is my Fourth TL.

lelizhalsey

May 24, 2014

Jonathan was great to work with - he was very straightforward (as am I) and we quickly struck up a comfortable rapport. I was pleased with my entire experience, from start to finish, and drove away with a great new vehicle. A special shout out also to Brook, who made the paper signing experience much fun. They're a fantastic team to buy a vehicle from!!

jda120

May 20, 2014

The experience at Smail Acura was very nice. John Lunn was very friendly and knowledgeable. The deal was very straightforward and with little haggling, we settled on a price I found to be fair. A scuff on the bumper was fixed as promised and a nice loaner car was provided during the service. If you want a nice Acura at a good price, no need to look any further than Smail.

WestofMars

May 18, 2014

Dude. I drove over an hour to get to Smail because I've heard they are a good, solid car dealership, and I wasn't disappointed. I even arrived expecting to not love the RDX, the way I had the first time I drove an earlier model. I wasn't going to buy a car; this excursion was going to be the justification for why I was still stuck in limbo, debating what my options were.Well, salesman CJ Nuss knew exactly how to pull the love out of me, and the vehicle did, too. I went from thinking I'd taken a day off work on a wild goose chase to buying a second vehicle.Which is where Alex came into the picture. After all, I'd driven myself out to Smail, and that meant my beloved TSX was left behind while I took the new-to-me RDX home. Alex didn't just detail her up at CJ's request. Nope. I needed my annual inspection and heck, I was only 1k miles away from my 110k mile service on my baby, so... Alex made sure it all got done. I'm sure there were other people who'd booked time with Smail's service team, but Alex found room on the schedule for me. Overall, it was a great experience. It's been a couple of weeks, but every time I go down into my garage and see the two Acuras in my garage, I smile. Maybe best of all, it was the kick in the rear I needed to clean out the garage. Bonus all around. Well, except for those car payments...

carpetsam

May 5, 2014

I buy a new vehicle every 3 years. this was certainly the easiest transaction yet. Joe Suto couldn't have done anything more to make the sale painless. he seen to my every request without delay and in a professional manner. I certainly would recommend smail and will make it my choice next time.

Griffkoss

May 1, 2014

Great car buying experience. Informative test drive. One gripe is that an interior detailing paid for on a previous visit was subpar. I called with my concern with no resolution.

petrunyj

Apr 26, 2014

Closed my deal with Michelle and Brook. Michelle was new to sales but had service experience on her resume; very knowledgeable about the RDX, friendly with no pressure to buy. I had done my homework and Sunday lot browsing so I knew fair trade-in and what model I wanted to purchase. After the test drive I was sold; it's a great vehicle. First at-home hand car wash I knew I had purchased a well made product - everything on the RDX is perfect! Brook made the paperwork process easy, efficient, and fast. Final test of my satisfaction with the dealer will be to see how the relationship extends to the Smail Acura service department for vehicle maintenance visits. Thanks very much Michelle and Brook!

roxjes

Apr 26, 2014

My experience with Smail Acura started with a phone call to ask if it was possible to trade-in three cars for a new TSX. I was transferred to CJ Nuss in the sales department. CJ handled my situation quickly and efficiently, setting up a time for the used car sales manager to come to my home to evaluate my cars. One of the cars belonged to my son, who lives out of state, which complicated the situation further. CJ was able to guide me in taking care of this as well. This entire purchase was done with my convenience in mind. I am now a happy owner of one car, a new TSX.

test7913

Apr 25, 2014

Great sales representative, going out of his way to accommodate our needs.Located the vehicle we were looking for and had it the next day. We truly appreciate all efforts of the Smail Acura staff.

3smithboys

Apr 23, 2014

Overall the experience was very good. I have a hard time giving "great" rating to anything. CJ was very helpful, patient and knowledgeable. The pricing was fair based on comparisons to other dealers. The follow up service to address minor vehicle blemishes was outstanding and again CJ was very helpful with following through on the repairs.

clindrose

Apr 22, 2014

I hate shopping for cars, but Joe Suto, and Smail made it a great experience.! It helps when your sales people know what they "sell"!

78psugrd

Apr 14, 2014

I met Jonathon Lunn for the 1st time last fall of 2013 and test drove the ACURA MDX. However my wife could not come at the time. Jonathon kept me in the loop but was not pestering me with phone calls. Which I greatly appreciated. He knew of my timetable and respected our conversations as to when we may be ready for a vehicle. When the time came that my wife and I could come over, Jonathan met us with a vehicle ready to test out at 4.45pm on a Saturday as that was a quick as we could get there from near Altoona, PA. He pointed out all the features to my wife and then allowed her time to test drive the vehicle and when we returned to the dealership asked us with out being pushy if we wanted to discuss the purchase of a vehicle that day. When we came I was pretty certain based on what my wife had told me on the drive over that we would only be looking that day and not rushing into a purchase. However, after meeting with Jonathan and getting price and your dealerships willingness to negotiate a very fair trade for our vehicle we walked away with a New vehicle. He and your appraiser and Brook in finance went above and beyond the call of duty as they finished up the sale and it was almost 8pm in the evening even thought your dealership closes at 5pm. We were very happy with our experience and will recommend Jonathan and your dealership to any of our friends.Thanks for making this car purchase a pleasant one.

raysp1

Apr 7, 2014

Martin was very helpful and continues to offer his help after sale. He explained the operations of the car and went over the safety details which was helpful.

lisaandbill

Mar 25, 2014

First Honda Pilot purchased in October 2013. Second Honda pilot purchased in March 2014. All within 5 months! Why? Service is unbeatable, Selection - CJ Nuss (Sales Associate) and Vince Ciacco (General Sales Mgr) personally searched the gambit to find what we were looking for and the price we could afford and Trust - although we are all out to make a living, Smail Auto Group focuses on client satisfaction, price affordability and service because bottom line, they want you to come back. (As you can see we did!!)I truly know that if I need anything regarding my vehicles I can depend on them to be there and have our back. No we are not related, although you are treated like family. It just so happened that when we met CJ Nuss back in October 2013, I knew that he would be our future sales associate for all future vehicles, along with referring extended family and close friends. Our friends happened to buy a Honda CRV off of CJ Nuss in February of 2014. They were as impressed as we were with CJ Nuss. May I add along with CJ Nuss is also Vince Ciacco and Jeff Mikell, both Sales Managers that made a lasting impression on my husband Bill and I as well. The three of them take Smail Auto Group to the next level of true professionalism. So if you are looking for a wonderful and memorable experience in purchasing a vehicle, that goes beyond the day that you drive your vehicle off the lot, go to Smail Auto Group and ask for CJ Nuss! I promise you that you will walk away saying it was a great experience instead of a dreaded one. You don't have to be family to be treated like one! Priceless!!!!! Thanks again CJ! Bill and Lisa Styslinger

Nclynch

Mar 25, 2014

Joe was friendly and informative. He made us feel comfortable and relaxed. He made the whole process go smoothly and quickly, all while making us feel as if we've known him for years.!

sharongreco

Mar 25, 2014

I cannot say enough regarding Clint Robbins help in my search for a new car. His professionalism, courteousness, friendliness and knowledgeability are beyond compare. He was extremely patient and very helpful in my search. Everyone at Smail should be commended for the great job they do! I would recommend Clint and Smail Acura to anyone!

jzello21

Mar 22, 2014

The purchase experience was very comfortable and very professional. I would recommend both Smail Acura and Michelle Bernabo to anyone. Two of my closest friends have purchased vehicles from Smail Acura and have been very pleased not only with the good luck they have had with their cars but also with the people at the dealer ship. The day I was thinking of finalizing the purchase of my RDX my neighbor was having his Acura in for service for a new timing belt at "191,000" miles, due to the fact that I put on around 35,000 miles a year that was the closure. I traded in my 2012 Audi Q5. One last thing, they made me a deal that I couldn't turn down.Regards,John Zello

JPS617

Mar 21, 2014

Martin was great! When we got to the dealership be offered us drinks and made my wife and I feel extremely comfortable.The overall process was very friendly and efficient. I will definitely recommend Martin to my family and friends.

talobx

Mar 19, 2014

CJ Nuss was very professional, knowledgeable, honest and very outgoing. We felt no pressure whatsoever. Price was good, vehicle was just as advertised and overall quality of Smail was fantastic! Well worth the 1.5 hour drive and our daughter is completely in LOVE with her new Honda! Would highly recommend CJ & Smail in the future and plan on coming back for our next purchase!

cdm1153

Mar 11, 2014

I have worked with John Howard in purchasing 5 new Acuras in the past 4 years. His dedication to his customers is unheard of in the auto purchasing industry. His extensive knowledge in each of the products he sells has been repeatedly demonstrated during both the sales process and the delivery. He understands the features and takes the time to make sure that his customers do as well. Following delivery of the vehicle any phone calls with questions are answered immediately or returned promptly when he is unavailable. I can't say enough positive about John and will remain a loyal customer of his for future purchases. During my most recent purchase I also enjoyed a very pleasant experience with Brook Brewer. I made an add on purchase that I wanted to rescind. Within 24 hours of her contact the funds were redeposited in my account. Thank you John and Brook for the courtesy extended and the professional and friendly manner in which my transactions were handled.

Shara68

Mar 11, 2014

Extremely pleased and very happy with the fine quality expertise from Joe Suto!! Absolutely hands down excellent salesman!! very personal and knowledgable and completely makes buying a new car fun!! Great experience

Alisafaulk

Mar 4, 2014

We'll let me just say "I love this dealership!" I drive from Robinson Twp just because they are so good. There are other Acura dealerships that are closer but they do not compare to the service and experience that you get when you walk into Smail Acura. Joe Suto is my sales representative, more like my friend. He is personable, friendly, informative and never pushing. I also have dealt with Rich DePalma, GM...amazing! I know that they are in the business of selling cars but they really want you to enjoy what you buy. I am a repeat customer, as well as a person that has referred others to buy at Smail. No one has ever been disappointed.

EdDzurko

Mar 4, 2014

The overall experience was great. Clint was very friendly to work with and was very knowledgeable about the product. I am new to the ACURA car line so he took the time to explain the features of the car to me so that I could make an informed decision. Clint also worked with multiple lines of communication Email, Phone, and text to communicate with me when I had questions, this made the purchasing experience easier. Closing the deal and working through finance was very easy as well, all the paper work was ready when we arrived so it was very quick.

f5437

Mar 4, 2014

Even though this dealership is located an hour and half from our home, we will drive it for the excellent service both from the sales staff (Joe Suto) and the service staff. Sales staff is passing, but service is ongoing and they have been terrific. This is the third TL that we have purchased from Smail automotive and I am hoping that we will be able to buy three more in the future.

AFarinelli

Feb 26, 2014

This has been without a doubt, my best experience ever, buying a new car. I have to say that I opted to drive an hour away, instead of buying locally, because after talking to Clint I was convinced that I was going to love the service at Smail Acura. I was not disappointed. I bought my car, and signed all the paperwork on a Thursday evening, and because I didn't have a trade-in, and it would be difficult to get a ride back to the dealership on the weekend, the car was delivered to my doorstep on Saturday morning. Just in time for an important evening I had planned. Clint even took care of notifying my insurance company, and having them provide me with the necessary paperwork, and because I had just moved, he even notified the Dept. of transportation and took care of my change of address. Clint was planning to follow up at the beginning of the week to go over all of the Technology Package at my home, however, I decided to take a ride to Smail with my new Acura, at which time he spent at least an hour and a half going over all of the features of the Technology Package and controls, and answering all of my questions. To top it off, when we were finished, he personally washed and dried my new car, and even filled the gas tank for a second time. It goes without saying that these people are committed to being the best. This was all done without effort, because this is what they do every day. Just unbelievable! All this being said, I didn't even mention my beautiful new Acura TL AWD. So now, let the FUN begin!

4747lls

Feb 25, 2014

My husband and I were greeted by Martin as soon as we walked into the dealership. He was very friendly and accomodating. He asked uswhat type of auto we were looking for and we said we were just starting to look. We were trading our 2010 BMW28i. Martin said the Acura TL would be comparable. After some discussion and a test drive we were impressed with the car. We did not have our BMW with us as we werenot expecting to purchase a car that day. Martin gave us an estimate of a trade-in value of our car and my husband thought it wasreasonable. We decided to purchase a silver Acura TL. Martin was very helpful in making our decision and he made the arrangements for us to make the trade on Monday. Martin was very thorough in showing me the features of the car and said to call him if I had anyquestions about anything. Martin was very personable and made the whole experiece very pleasant. Brooke was also very pleasant and efficient.

ncl607

Feb 25, 2014

My entire experience with Smail Acura was wonderful. And I have nothing but great things to say about Clint Robbins. He was very helpful and patient. He answered all my questions and I never felt pressured. Clint really went above and beyond throughout the entire purchasing process. I will definitely recommend Smail Acura in the future!

wendystaso

Feb 20, 2014

Clint is a great salesman. He accommodated my busy schedule, conducting much of the sales process via email, so that all I had to do was sign papers and the vehicle was mine! He is knowledgeable, patient, and very easy to work with. I will definitely refer others to him.

DRRB

Feb 19, 2014

Clint is THE best person from whom to buy a car...He really is the Best!He is informed, professional and just very intelligent...As a result, he has sold my wife and I several cars over the past 10 years.Glad he sells Acuras (as well as one Honda Pilot!)...all of which we have loved!Dr. Rich Balliet

BadHabitMarco

Feb 9, 2014

This was by far the most pleasant and professional car buying experience I've ever had. Clint is very professional, yet personal, and took all the time I needed to explain the vehicle and controls to me after the deal was already made. He stayed way beyond his office hours and never gave me the impression he was rushed. A+

Sungvarsky

Jan 23, 2014

We just leased our 3rd Acura from Clint at Smail Acura. He has been our consultant all three times so he knows our needs and makes sure we are satisfied with our decision. His knowledge of the vehicle we leased was amazing! Our last 2 cars were TL's so we relied on Clint to help us with our choice. We now have a beautiful RDX that we both love to drive. Everyone at Smail Acura is friendly, polite and helpful. I look forward to service visits because I know I will be treated like an old friend. I will always drive an Acura from Smail's.

josephsonl

Jan 22, 2014

Clint Robbins is an excellent sales consultant, and I highly recommend him if you are looking for a new car. He is professional, knowledgeable, courteous and quick to respond to any questions/concerns that I had in making my new car buying decision--and there were many of them. He was also patient, as I looked at competing cars. He facilitated the paperwork so that most of it was completed prior to our arriving at the dealership on the day that we purchased the car. When we arrived to buy the car, the process was very efficient, and we just had to "sign on the dotted lines". He also came in on his day off so that we could pick up the car when we wanted it for a family, weekend trip. He reviewed the functions of the navigation, radio, phone, etc before we drove off with the new car and offered to help with some presetting as well. So far, my experiences have been positive, and I am looking forward to a similar experience as I work with the service department for scheduled maintenance on my new MDX. I recommend Clint to anyone looking to purchase a new car.

Hopkinsnb

Jan 21, 2014

Martin did an overall solid job with us. Our only complaint (out of Martin's hands) was our trade in price of our brand new CRV with 450 miles on it. It was stolen and recovered with only a scratch on the bumper, and we lost $5,000 on the trade in.

run131

Jan 15, 2014

Customer Service, Quality of Work, Friendliness, Overall Experience, Price, and my Sales Consultant, are ALL reasons why I am an extremely satisfied customer of Smail Acura. I am a returning customer to this dealership because of the professional way I am treated and the quality of the Acura RDX. My Sales Consultant is Clint Robbins. Clint knows the Acura product inside and out. When I purchased my vehicle, he went over ALL the functions of my new car and took the time (and patience) to give this somewhat computer illiterate customer an extra education of the navigation system and voice recognition system. My husband continually tries to get me to purchase a Chevrolet, but I would never trade the treatment I get at this dealership. Thank you Smail Acura for a great deal on my RDX, Clint Robbins for being the best Sales Consultant, a skilled Service Department, and Brook Brewer for taking care of all the paperwork. It was truly a great experience. I LOVE MY 2014 RDX!

Johnvento

Jan 10, 2014

We spoke with several sales people, shopping for a new vehicle. We had our best experience at Smail Acura with Clint Robbins. He explained the details of the technology package,and provided us with all the time we needed. Clint is a true professional.

Mslepp

Jan 10, 2014

Joe was very friendly and patient with us as we worked thru our purchase on a tight timeline as out of state buyers late on New Year's Eve. We are very pleased with our new Acura and feel like Joe helped us make a very well informed decision. (Seeing that we bought the same car he owns!)

Kossuth

Dec 26, 2013

I was berry happy with my salesman at Smail!! Very courteous and helpful!! He was efficient in getting my car remote installed and cleaned so I could pick up my car today!!

Glenbrae

Dec 23, 2013

First, the Dealership was Excellent, Second, the Service Department was always Friendly and Professional, if you were in for service, they kept you updated on your vehicle's progress OR offered another option, if service time was lengthy, a ride to the Mall. Third....oursalesman...Clint Robbins......we first bought an Acura MDX 2012.....from the day it was purchased until now, we could not ask forsomeone who really took care of you, we just purchased an Acura MDX 2014 with the Tech pkg.......Clint explained all the new features inthe 2014, the differences between the 2012 and 2014....he does his homework and knows the Acura, but the most important thing aboutClint is, he has always delivered what he promised. He took care of everything. We have a different security system on our garage dooropener and would not respond to the books directions, Clint came to our house, keyed in the code and even set the code for our othercar. So now, we are able to utilize the automatic door opener on both cars and with the new MDX he came back out and keyed in the security code. I guess the bottom line is he didn't forget you after the sale.We have purchased a lot of cars over the years but no dealership or salesperson has treated us so well. One satisfied customer.

joanliv

Dec 19, 2013

Contacted by my husband on the phone, Joe Suto guaranteed us the trip to Smail would be worth our time. He was not exaggerating; we had the best buying experience we could have hoped for. Joe was friendly, professional, knows his product, and we felt no pressure; all of which we certainly appreciated. We will not hesitate to make the 45 minute drive in the future to deal with Joe again.

dlanzilatti

Dec 17, 2013

I dealt with Charles the first night and then came back the following night and dealt with Clint. Both were very professional and very accommodating. Clint was great to deal with, kept the typical back and forth to a minimum, something I had hoped would be less of a fiasco being that I was buying a luxury brand this time. My wife and I live over an hour away and did not get to the dealership until around 7, and we didn't finish up until after 10PM(They close at 9). Clint never lost interest nor gave the impression that he had to rush us out of there. He made sure we had all the info we needed and was extremely thourough with explaining the Technology in the new Acura's. Everyone involved exceeded my expectations, they even went as far to unlock the parts to get me the all weather floor mats I wanted after it had closed. 10 out of 10 across the board for these class actshighly recommend these guys over other Acura dealers in the PGH area(I can't speak to Wexford as I never visited, but Smail blows Spitzer Acura out of the water!!

TimandSue

Dec 3, 2013

Over the years, we have purchased numerous vehicles from various dealers, but we have never experienced such a positive and knowledgable salesman as we found in Smail's John Howard. John was not pushy or overbearing, but instead was encouraging and very well versed in all of the new technologies found on the Acura MDX. He was patient in teaching us how to use the vehicle once we arrived to pick it up, and he is very willing to return phone calls and continue to support us in our learning process. He is, by far, the best salesman we have ever encountered. So, we highly recommend Smail Acura and especially. John Howard.

sguardis

Nov 27, 2013

Not only Martin BUT the entire staff present on that Thursday were Exceptional. The process in purchasing my new car was a "pleasant" experience.The Staff from the Sales and Service Departments were friendly, honest, helpful, no pressure, a little comedy(OK, a lot), hospitable, respectful and NO gender bias!!"CHEERS" to My New Car and Dealership :)Thanks for an EXCELLENT Experience!!!

voltking

Nov 21, 2013

Mike sold me a 2014 Ford Explorer XLT, not an Acura. Mike was very responsive to my needs and made sure I got the best deal possible. I have nothing but good to say about Mike and Smail Auto in general. I plan to do business with Mike and Smail Auto in the future.

audreascarpitti

Nov 18, 2013

I recently bought an Acura RDX at Smail Acura. I bought my previous vehicle there, too. As in the past i have always received excellent customer service from this dealership. Joe Suto sold me my first Acura TSX many years ago. He always kept in touch either by mail or anytime I stopped in for service. He provides the excellent service that customers want at a car dealership. He goes out of his way to provide exceptional service. Gabe Leonard has also provided me with excellent advice anytime I brought my first Acura (TSX) in for service. I know it won't be any different. Smail Acura has provide excellent service any time I have ever been there. I would recommend this dealership to anyone because they do provide excellent service.

Tconley3

Nov 18, 2013

Mike and the dealership was never pushed and never rushed me to make a purchase. It's how all car dealerships should be. Provide assistance and information, make you feel at home and allow you to make an important decision is what experience we received. This was my 2nd dealings with Smail and both were good. I live over an hour away on the other side of the city and Smails salesman and product make our trip worth while. Thank you again.Tim Conley

gibsonkmd

Nov 12, 2013

After an overzealous Goth of a girl, ignorant of the meaning of a red octagonal street sign, totalled my Honda Accord, I was in the market for a new vehicle. I wanted a car more tolerant of Pennsylvania's winters and teen drivers, so I investigated Smail Acura. My experience was exceptional from the moment I met Joe Suto. I can truly say that the reason I purchased my Acura TL is because of the way Joe went out of his way to help me. I appreciated his empathetic attention to my situation. Kudos to Suto!

luisdrios

Nov 12, 2013

Best experience ever! Clint provides me all the information I needed to buy the cars on time and a good deal. I was actually looking to buy a Lexus IS 350 but they way he explain to me each detail of the specs of the car and the test drive was sufficient to change my mind. I will look forward to continue doing business with Smail Acura and Clint.

kckush14

Nov 2, 2013

Was very impressed with the service we received while we were purchasing our vehicle. Very friendly all around the dealership. Very good selection of vehicles to choose from.

NoahStoczynski

Oct 28, 2013

Clint did an outstanding job with providing me with a great car. He was very knowledgeable about the car and the leasing process. He made it very easy to work with him. I would recommend him to anyone that would be interested in looking for a car.thank youNoah

lisaandbill

Oct 22, 2013

I gave an overall "Great" rating above. Why? As an individual that hates to car shop, I found this experience of shopping for a vehicle the most pleasant experience ever, and I have shopped for many cars in my life time. It was a rainy afternoon, so trying to find a used Honda Pilot that I had my heart set on was no easy task. Our last stop was Smail Honda but somehow my husband and I ended up at the Used Acura Dealership. As we began to approach the building, a nice young man asked if he could help. My typical question is how long have you been selling cars, his reply was 3 months. Typically more experience equals more knowledge. Wrong! CJ Nuss might have been the new guy at the dealership, but he certainly knew how to take care of a potential customer. His was very knowledgable, and if he didn't know the answer he would clarify with a superior that did. He has a great personality, patience and a GREAT attitude. I can only hope that I like my Honda Pilot as much as Bill and I liked the great service we received from CJ Nuss! Already looking for our next vehicle. Lisa and Bill

colleenhughes

Oct 18, 2013

My experience was night and day compared to the other dealerships that I visited. I was referred to Mr. Robins after an exhausting search and much disappointment. I encountered unprofessionalism and arrogance and was quite apprehensive by the time I walked through the doors at Smail Acura. From the moment that I was greeted by Mr Robins I truly felt my apprehension slip away. He was beyond professional, knowledgeable, and his care for his customers safety and happiness is what immediately set him apart. What really impressed me the most was that although I was not there to purchase an Acura as he well knew, he still took me for a test drive in the Acura since I had such a negative experience at the North Hills location. He wanted to turn that experience into something positive! Furthermore, I was purchasing a much less expensive vehicle but he treated me as if I was there to purchase the most expensive suv on the lot. Very Impressive! As I told him, he is a true gentleman and he now has a customer for life! I trust him inexplicably! If you choose to buy from Mr Robins, know that you are in the best hands!!!

jsmith1x

Oct 15, 2013

Im back Yes Im back for my second MDX and another great experience working with Smail Acura and salesman Clint Robbins. Yes, again I drove those 55 miles to Smail when I am still 2.4 miles from that other Acura dealership.Over these 3 years I have received genuine excellent care from Smail Acura. Its the small things they do that make all the difference! And as you know, small things add up to a dealership with fantastic people who truly care about making you feel extra special. Small things like calling and really getting a friendly receptionist who doesnt put you on hold or cut you off in mid-sentence. Small things like having an actual conversation with Gabe in the Service Department about what service was done, understanding everything he said and no billing surprises when you pick up the car! Small things like getting a birthday card every year, yes every year, from my salesman Clint Robbins no kidding how does he do that! Seriously, Im not making this stuff up! Well, it is all those small things that set Smail Acura far apart from other dealerships. If you are looking to be taken great care of after you drive home in your Acura, then Smail Acura is your dealership!I could go on and on and on about Salesman Clint Robbins, but to sum it up he just makes it easy! No drama, no hype, no secret numbers, no running back-n-forth. He again treated me great and continues to be just as nice and professional as the first day I met him 3 years ago. He has always taken my calls, answered my questions and has always made me feel as if I were his only client. Clint Robbins took the time to call me just to say he was sorry he could not take the time to say hello while I was having my car serviced okay really who does that? Now that speaks volumes! Oh my! So what about that 2014 MDX one word AWESOME! Julie in Bethel Park

cdm1153

Oct 8, 2013

I was contacted by John Howard about the available lease on the 2014 RLX. Having worked with John on several previous deals I have acquired the utmost trust and confidence in his ability to deliver the best deal for me as the consumer. Upon arrival I noticed some preliminary paper work on the desk and immediately realized that this deal was as John had promised. The test drive, the inordinate amount of time that John spends with us, the clear explanations, the next day follow up to schedule our lessons at attempting to master the technology in the vehicle and the genuine concern that John shows to us not only as customers but as friends is THE reason why Smail Acura is our dealer of choice. I never feel pressured when at the dealership and as an informed car buyer I know that when I deal with John that I am obtaining the best possible deal on the vehicle. It has been four days since we acquired the vehicle and there has been three contacts with John. He is never to busy to share quality time with his customers and in fact we are meeting today for our technology lesson. Thank you John Howard for informing me about the opportunity to obtain this outstanding vehicle at an affordable cost.

kiotikid

Oct 8, 2013

Prior to our decision on an MDX, my wife & researched/considered every comparable SUV on the market. Upon our initial visit to Smail Acura, we were greeted in their parking lot with a huge smile by Charles "CJ" Nuss. We explained to CJ how we were in the market for an SUV, & considering an MDX; but were unsure which package best suited our needs. CJ was very knowledgeable & thoroughly explained the differences, available options & pricing. We never felt pressured & he worked patiently with us. CJ could not have been more accommodating (he even made a few follow up calls making sure all's fine) Thank you CJ for making our buying experience a smooth one!

alesser

Sep 16, 2013

I recently purchased a 2014 RDX from Smail Acura and was very pleased with their services. I worked directly with Clint Robbins who was very knowledgeable and helpful throughout the entire process, I would recommend him to anyone.

ryan.schnars

Sep 8, 2013

I had a great experience at Smail Acura. Everyone was extremely friendly and willing to help with all the questions that I had. They were able to get me a great car, at a great price, for a low finance rate. The dealership was extremely clean and welcoming. I would definitely shop at Smail in the future

jrasefske

Sep 6, 2013

We experienced a pleasant no pressure buying experience. Mike, our sales rep, was polite and answered all of our questions, even when we informed him we would still be looking at a competitors vehicle later that day. He seemed genuinely concerned that we find the best vehicle to meet our large family's needs even if it might not be his product. Even after he had sold us the car he continued to show the same helpfulness and enthusiasm about his product and this dealership.

beritek7

Aug 26, 2013

We went to look at the Nissan, which we saw on the internet, and liked it very much. We told Mike that we were leaving town the next day and couldn't do anything right away. He suggested that we take our trip in the Nissan. We couldn't see how this was possible, but within a short while we drove away with the Nissan. It was amazing that they were able to take care of all the detail, including the transfer of insurance, the trade etc. so quickly and smoothly.We have read the terms of use that goes with this survey. It is terrible and we suspect many people, if they read it, are turned off by it.

mycoolwoods

Aug 16, 2013

Enjoyed purchasing our new 2010 Toyota Venza. Great customer service. No pressure. Delivered on all promises. Exceeded our expectations. We will definitely return when we are ready to purchase our next vehicle. Thank You!

vjo2173

Jul 29, 2013

My experience with Smail Acura was Great. Mike Arntd and the finance department worked to get me the vehicle I wanted at the price that I could afford. Thank you!

ktesta

Jul 23, 2013

My husband paid a visit to the Acura dealer, unbeknownst to me, to get information on the ILX and TSX, as I had expressed an interest in purchasing a new car. He met Joe Suto, who suggested bringing me in to see the cars. I was unaware when I got there that this was all preplanned, and both cars were sitting side by side for test driving and comparison. I chose the TSX, but the color I preferred was not readily available. Somehow, Joe managed to locate exactly what I was looking for the next day, and I purchased the vehicle that very weekend. Joe was knowledgeable and helpful with my decision making. Also, he is very personable and I didn't feel pressured at any time to make a decision. The overall experience was pleasant and I would recommend this dealership to my friends. I have not used the service department yet, but have been notified that I will be receiving an invitation to meet the service team.

Debbie

Jul 3, 2013

Without a doubt, this was the best experience I have ever had in purchasing a vehicle...and I am 66, so you know I have purchased many. Clint Robbins was so easy to deal with.....not your typical high pressure car salesman, which immediately turns me off and I end up leaving without buying. He went above and beyond to spend time with me on a test drive and explain all the technology this SUV has on it and was definitely well informed on everything about the vehicle. The price on the 2013 certified used vehicle was great and he was right in the range we had decided on for our trade in. No doubt that I will visit this dealership and request Clint when I am ready to trade this one in. GREAT ALL AROUND EXPERIENCE!!!!

debtown75

Jul 2, 2013

Without a doubt, this was the best experience I have ever had in purchasing a vehicle...and I am 66, so you know I have purchased many. Clint Robbins was so easy to deal with.....not your typical high pressure car salesman, which immediately turns me off and I end up leaving without buying. He went above and beyond to spend time with me on a test drive and explain all the technology this SUV has on it and was definitely well informed on everything about the vehicle. The price on the 2013 certified used vehicle was great and he was right in the range we had decided on for our trade in. No doubt that I will visit this dealership and request Clint when I am ready to trade this one in.GREAT ALL AROUND EXPERIENCE!!!!

Marie2535

Jun 11, 2013

I just purchased my first car from Smail Acura. Clint Robbins was an excellent salesman and very professional. He spent a great deal of time explaining all the features of the TLSH-AWD w/tech package, He had an exceptional knowledge of the car and was very patient. He didn't pressure me. He followed up with a phone call a few days later to see how I liked my car and if I had any questions of which I greatly appreciated .So much information to be absorbed. I definitely would recommend Clint to others looking for a car. Marie

cblack17

May 22, 2013

I had no intent to buy an "Acura". I had a bucket list of manufactures I wanted to test drive and I had driven two when we stopped at Smail Acura. My husband and I had been on the lot just "looking" twice before. When we entered the dealership we were promptly greeted by Clint Robbins. After collecting myself and indicating what I was looking for..outside we went to the lot. Clint gave us an overview of the Acura TL before leaving the lot. I must say that it was evident he was a great salesman but his knowledge and handling of the TL was impressive. My husband could read my body language that I was "really" interested. After test driving and some discussion about the car that would fit our needs, Clint worked out numbers we were comfortable with. Brooke Brewer quickly prepped our documents and everything was in order. Clint spent time with us explaining all the features (more than I'll probably remember to use) but he said to stop or call anytime if we need a review. There's not too many things that would keep me from watching the PENGUINS on the first round of playoffs, but we closed the dealership that Saturday with my Acura TL ready to drive home. Love how it handles, Of all the dealerships we've bought from over the years..hands down this was a pleasurable experience.

Maurice

May 21, 2013

The Acura RDX sold itself. I really love the vehicle. However, Mr Clint Robbins was THE BEST! I was deciding between a Highlander and the RDX. Clint had nothing but praise for his competition. He absolutely knows his product and very patiently explained it. He is completely "down to earth" with no hint of arrogance and demonstrated his respect of my time. Clint made the purchase time productive and most enjoyable. Most definitely ask Clint Robbins to discuss Acuras if you are in the market.

Dr Bob

May 17, 2013

Michael Arndt made the purchase of my 2006 Acura MDX quick, easy and painless. He even made it possible for my older vehicle to be returned to my driveway 2 hours away the next day. Well worth the trip.

gibsonjr

May 6, 2013

My sales experience was extremely easy and laid back. There was no rushing or pushing to get me into a vehicle and the service was great. Chris was attentive and listened well to what I was looking for and prompt to assist me with what he found. I would recommend working with Chris to anyone looking to buy an Acura in Westmoreland county.

Drlbi

May 5, 2013

We recently purchased a new car at SMAIL Acura in Greensburg. We did so because of our sales professional, Clint Robbins. Clint exemplifies all that consumers should expect from their salesperson and he redefines the car purchasing process. In Clint you find an extremely knowledgeable person who knows his product and works very hard to know and understand what his customer wants in a car. He spent a great deal of time with us overviewing all the information regarding the new RDX. He addressed every question we had and continued his conversation regarding the car during our test drive. Our car has the tech package and Clint demonstrated his exceptional understanding of Acura's technology as he walked us through the voice recognition and navigational system. After overviewing the car info he proceeded to work the numbers to get us the best price. Throughout the process there was never any high pressure to purchase the car nor any " game playing" regarding price. He provides the customer with all the information one needs to make a decision. Once the purchase was made Clint continued with his exceptional customer service. That service was extended when we picked up the car. Again he spent time with us going over many of the tech features. He provided us with as much info as we needed and offered to follow up with additional training. Clint really does redefine the car buying experience. He defines it in ways that says the customer is a valuable and respected person in the process. His knowledge and understanding of Acura's cars is blended with his great ' people skills" of working with the customer to insure the best car buying experience. When you walk into SMAIL Acura you sense that something is different about this dealership. The difference is Clint Robbins.

drlbi

May 4, 2013

We recently purchased a new car at SMAIL Acura in Greensburg. We did so because of our sales professional, Clint Robbins. Clint exemplifies all that consumers should expect from their salesperson and he redefines the car purchasing process. In Clint you find an extremely knowledgeable person who knows his product and works very hard to know and understand what his customer wants in a car. He spent a great deal of time with us overviewing all the information regarding the new RDX. He addressed every question we had and continued his conversation regarding the car during our test drive. Our car has the tech package and Clint demonstrated his exceptional understanding of Acura's technology as he walked us through the voice recognition and navigational system. After overviewing the car info he proceeded to work the numbers to get us the best price. Throughout the process there was never any high pressure to purchase the car nor any " game playing" regarding price. He provides the customer with all the information one needs to make a decision. Once the purchase was made Clint continued with his exceptional customer service. That service was extended when we picked up the car. Again he spent time with us going over many of the tech features. He provided us with as much info as we needed and offered to follow up with additional training. Clint really does redefine the car buying experience. He defines it in ways that says the customer is a valuable and respected person in the process. His knowledge and understanding of Acura's cars is blended with his great ' people skills" of working with the customer to insure the best car buying experience. When you walk into SMAIL Acura you sense that something is different about this dealership. The difference is Clint Robbins.

definoy

Apr 29, 2013

I love the Acura TL....... but the main reason I do business at Smail is due to the excellent treatment from the Sales personnel and Service departments. The entire trade-in process was smooth, efficient, and fair. And Clint's knowledge and expertise in all aspects of Acura was quite helpful. I will definitely be a continuing customer.

sbesproperties

Apr 22, 2013

I am a third time return customer due to the reliability and quality of Acura and the professionalism and helpfulness of the dealer and dealership.

Acura TL

Apr 19, 2013

I traveled from about 90 miles away to meet Joe Suto. He was extremely friendly and knew exactly what he was talking about. Joe helped me to find a vehicle that I would be happy with. When I purchased my Acura TL, Joe helped me clean out my old CRV, and pack my belongings into my new car. After the sale I had several questions that I forgot to answer prior to buying the new vehicle. When I asked Joe, he was incredibly helpful. He treated me exactly like he did when he met me the first time. He treated me like a priority, even though the sale was done. I will definitely look to buy my next vehicle from Joe Suto, and if I can talk my wife out of Nissan/Infiniti and convince her to buy a Honda/Acura, we will buy her car there as well. Thank you Joe! You were great!

robtheconqueror

Apr 18, 2013

I traveled from about 90 miles away to meet Joe Suto. He was extremely friendly and knew exactly what he was talking about. Joe helped me to find a vehicle that I would be happy with. When I purchased my Acura TL, Joe helped me clean out my old CRV, and pack my belongings into my new car. After the sale I had several questions that I forgot to answer prior to buying the new vehicle. When I asked Joe, he was incredibly helpful. He treated me exactly like he did when he met me the first time. He treated me like a priority, even though the sale was done.I will definitely look to buy my next vehicle from Joe Suto, and if I can talk my wife out of Nissan/Infiniti and convince her to buy a Honda/Acura, we will buy her car there as well.Thank you Joe! You were great!

Ralph

Apr 16, 2013

This is the third TL I have leased from Joe Suto. Joe is the main reason I come back to Smail Acura. He has always provided me service that I believe has been honest, professional and exemplary. For the last three years I have leased a high quality automobile form a high quality sales agent. In three years I will come back to Joe Suto for my fourth Acura.

dschrott

Apr 16, 2013

This was a return visit to Smail to trade in our older Acura on a new RDX. Joe Suto did a superb job in all aspects of the sales process. He was extremely pleasant to work with on negotiations along with being thoroughly knowledgeable on all models of Acuras. Joe is a real sales professional and should serve a a model for all other sales people in the car business.

Khv11

Apr 15, 2013

I have been a service customer at Smail Acura for 11 years with my 2001 Integra. Gabe and the service department have always taken excellent care of my car and have always been very honest and extremely courteous. I have had such a good experience with my Acura (>200,000 miles without incident) and the service at Smail that I naturally looked there for my new car. My circumstances are complicated by a congenital back defect that makes it very difficult for me to find a car that is comfortable. I met Joe Suto and he showed me multiple cars. We went on standard test drives and then Joe went with me on extended test drives of an hour or more. I need to drive a car for that long just to get an idea if the seat and/or ride will work for me. He never made me feel like I was wasting his time or keeping him from something else. Joe even arranged for me to take one car that seemed like it might work out on a weekend long test drive. Joe responded promptly to emails. He was always understanding of my predicament, patient and kind. He went above and beyond to put me in an Acura without being pushy. His pride in the cars he sells is obvious. Based on my experience, I would strongly recommend Joe Suto and Smail Acura for sales and service.

khv1

Apr 15, 2013

I have been a service customer at Smail Acura for 11 years with my 2001 Integra. Gabe and the service department have always taken excellent care of my car and have always been very honest and extremely courteous. I have had such a good experience with my Acura (>200,000 miles without incident) and the service at Smail that I naturally looked there for my new car. My circumstances are complicated by a congenital back defect that makes it very difficult for me to find a car that is comfortable. I met Joe Suto and he showed me multiple cars. We went on standard test drives and then Joe went with me on extended test drives of an hour or more. I need to drive a car for that long just to get an idea if the seat and/or ride will work for me. He never made me feel like I was wasting his time or keeping him from something else. Joe even arranged for me to take one car that seemed like it might work out on a weekend long test drive. Joe responded promptly to emails. He was always understanding of my predicament, patient and kind. He went above and beyond to put me in an Acura without being pushy. His pride in the cars he sells is obvious. Based on my experience, I would strongly recommend Joe Suto and Smail Acura for sales and service.

Mjclark12

Apr 15, 2013

We had a great experience at smail Acura in Greenaburg, PA. Our salesman, Joe Suto, was exceptional. He was very knowledgeable about the cars we were interested in. He was very polite and considerate of our time. He even came to our home after we purchased our car to help us get our garage door opener to work. He also helped us learn how to use all the technology within the car and he remains available to us for any future questions. I highly recommend the smail Acura dealership.

vituccio

Apr 15, 2013

This is the third TL I have leased from Joe Suto. Joe is the main reason I come back to Smail Acura. He has always provided me service that I believe has been honest, professional and exemplary. For the last three years I have leased a high quality automobile form a high quality sales agent. In three years I will come back to Joe Suto for my fourth Acura.

Lymangh

Apr 10, 2013

On June 19th 2010 I leased a 2010 Acura tl. After several months , I came to the conclusion I had made a mistake. I hated the color and everything about the color. After two years of the three year lease, I called Clint Robbins to see if I could end the lease early. He told me it was not possible at that time, however he would contact me at the right time. Several months before my lease was over he called and we worked out a great lease deal. Everything was handled professionally. There was no Mickey Mouse sales tactics. The entire staff was top notch! I would definitely recommend this dealership and Clint Robbins .

rjo121

Apr 9, 2013

Clint Robbins is the best Car Salesmen I have ever done business with. This is my fifth Acura with him in 6 years. This man needs a raise.

BrianPanichelle

Apr 1, 2013

This is my second Acura. My lease was nearing completion and Joe was on top of the situation. He called me and had several new vehicles ready for my consideration. We test drove them and then he went to work on the numbers. He was able to upgrade my vehicle and roll over my unused miles on my existing lease to keep my lease payment comparable on the new lease. I always appreciate the care Joe shows in working with me to find me the vehicle that will best suit my needs.

Dr. Z

Mar 29, 2013

We have been customers of Smail dealerships for over 20 years, having bought a 01 CL and 04 MDX new. While on a vacation to New Jersey, my 04 MDX developed a significant mechanical issue with 200,000 miles on it (it was time for a new vehicle). Stranded in Philadelphia, I called back to Smail and spoke with our sales associate Clint, explaining that we were stranded and that we were going to rent a vehicle to get home. Clint worked IMMEDIATELY to get us options for a new vehicle and presented us with an Acura certified used 2011 MDX while we were driving home. Our other issue was how to recover the old Acura and Clint, working with his managers at Smail, arranged to recover the vehicle from an Acura dealership in Philadelphia that would only help us if I bought from them at that moment (not a good option and not really in line with the Acura "brand" - another story for another day). Once we arrived home, we unpacked and made our way to the Smail dealership, quite tired. Smail made us feel like family from the start (nothing new to us). Clint arranged to help us return the one way rental to the local airport and then sent us home with the newer MDX (with dealer tags as we did not yet have our vehicle back). Later in the week, we returned to complete the sale. Not having to do anything with the old MDX, Smail management helped us get it to auction and recovered much more than we expected. Not only was the pre-owned and certified 2011 MDX a good deal, in our opinion, but the recovery of value on our previous vehicle was also a suprise. Again, this is way we have shopped here for so long. Gabe has been our point person for service for many years and Clint is our point person for sales. BOTH treat us like family, and more important, represent EXACTLY what the Acura brand stands for. We highly recommend this family of dealerships to ANYONE. We also highly recommend both Clint and Gabe if you are interested in the Acura brand and are in the western PA area.

klzeik

Mar 29, 2013

We have been customers of Smail dealerships for over 20 years, having bought a 01 CL and 04 MDX new. While on a vacation to New Jersey, my 04 MDX developed a significant mechanical issue with 200,000 miles on it (it was time for a new vehicle). Stranded in Philadelphia, I called back to Smail and spoke with our sales associate Clint, explaining that we were stranded and that we were going to rent a vehicle to get home. Clint worked IMMEDIATELY to get us options for a new vehicle and presented us with an Acura certified used 2011 MDX while we were driving home. Our other issue was how to recover the old Acura and Clint, working with his managers at Smail, arranged to recover the vehicle from an Acura dealership in Philadelphia that would only help us if I bought from them at that moment (not a good option and not really in line with the Acura "brand" - another story for another day). Once we arrived home, we unpacked and made our way to the Smail dealership, quite tired. Smail made us feel like family from the start (nothing new to us). Clint arranged to help us return the one way rental to the local airport and then sent us home with the newer MDX (with dealer tags as we did not yet have our vehicle back). Later in the week, we returned to complete the sale. Not having to do anything with the old MDX, Smail management helped us get it to auction and recovered much more than we expected. Not only was the pre-owned and certified 2011 MDX a good deal, in our opinion, but the recovery of value on our previous vehicle was also a suprise. Again, this is way we have shopped here for so long. Gabe has been our point person for service for many years and Clint is our point person for sales. BOTH treat us like family, and more important, reepresent EXACTLY what the Acura brand stands for. We highly recommend this family of dealerships to ANYONE. We also highly recommend both Clint and Gabe if you are interested in the Acura brand and are in the western PA area.

spechtja

Mar 9, 2013

I really enjoyed dealing with Clint Robbins! He helped me get a great deal on my new RDX that by the way I really like so far. He took the time to explain all the features on the new RDX, and to show me exactly how they all work. He even set all my radio presets and set up the bluetooth. I highly recommend him.

BabaGanoush

Feb 21, 2013

Went to look at a new TSX on the coldest night of the year. I met Mike Arndt at the dealership and he was very helpful in helping decide on my TSX. Mike showed me a brand new TSX and a comparable preowned example. He was very knowledgeable of the comparison between new and certified preowned program, Mike's knowledge helped me to make the right decision based on my use of the car. As for the negotiation process, it was fairly low pressure and we agreed upon a fair price. I would work with Mike again.

Acura enthusiast

Feb 12, 2013

We just purchased our second MDX from Smail Acura. The entire experience was really excellent. Our salesman, Clint Robbins, doesn't just talk about great deals and great service after the sale, he truly makes it happen. We cannot imagine buying an Acura anywhere else. Clint and Smail Acura have earned our trust and our business through their excellent customer service. If you are in the market for a new Acura or need great service go to Smail Acura.

Just moved.

Feb 12, 2013

My husband and I had just moved to the States and we were window car shopping. The quality of the service that Clint provided us was so good we ended up buying two cars from him. We are very happy with the car and with the service at Smail Acura/ Clint. I would definitely recommend this dealer to friends and family. Great job.

Tsxchick

Feb 12, 2013

Dustin was wonderful to work with. He was very knowledgeable, patient and easy to talk too. I will recommend Dustin to all my friends and family!!

Bebitalinda99

Feb 12, 2013

My husband and I had just moved to the States and we were window car shopping. The quality of the service that Clint provided us was so good we ended up buying two cars from him. We are very happy with the car and with the service at Smail Acura/ Clint. I would definitely recommend this dealer to friends and family. Great job.

Mglista

Feb 12, 2013

Dustin was wonderful to work with. He was very knowledgeable, patient and easy to talk too. I will recommend Dustin to all my friends and family!!

rpwwalter

Feb 12, 2013

We just purchased our second MDX from Smail Acura. The entire experience was really excellent. Our salesman, Clint Robbins, doesn't just talk about great deals and great service after the sale, he truly makes it happen. Can't imagine buying an Acura anywhere else. Clint and Smail Acura have earned our trust and our business through their excellent customer service. If you are in the market for a new Acura or need great service go to Smail Acura.

Leannybusa

Feb 9, 2013

In the last 6 years, I have bought 2 Acuras from Joe Suto.Joe is very detail oriented & wonderful to work with. I asked him to go to Smail's Ford building with me, because I didn't want to work with anyone else.I wanted a lower car payment, so I decided to buy the Ford Edge.I recommend Joe Suto to anyone who wants a new or used car.His follow up & dedication to perfect customer service is commendable.

SaraFW

Jan 31, 2013

I purchased a car from Smail Acura this past January. I worked with Clint and Dustin, they were very helpful and patient with me. I was able to communicate with them via email which is important to me since I work crazy hours. They did not use high pressure and continued to help me after the sale was closed with any technology questions.

deb bender

Jan 23, 2013

Just browsing at the Acuras on a early cold morning while waiting for our Honda Pilot to be serviced we were invited by Joe Suto to come inside to browse just before official opening hours. We were just looking, but had been considering purchasing a TL because of the good performance we had with a TL we had purchased many years ago. There was no pressure, all of our questions were answered, we test drove and soon made the decision to purchase.

Steeler Girl

Jan 22, 2013

In the last 6 years, I have bought 2 Acuras from Joe Suto. Joe is very detail oriented & wonderful to work with. I asked him to go to Smail's Ford building with me, because I didn't want to work with anyone else. I wanted a lower car payment, so I decided to buy the Ford Edge. I recommend Joe Suto to anyone who wants a new or used car. His follow up & dedication to perfect customer service is commendable.

JerryStanczak

Jan 21, 2013

Very good customer service with a great product. Joe seems to care if you get what you want rather than just to sell you a car.

mfmk93049

Jan 21, 2013

Joe, was very helpful in helping us look for a used car for my wife, very knowledgeable about the different cars we looked at. We discussed pricing and finally took a test drive of the car we eventually bought.

TomToplak

Jan 21, 2013

Overall service was great. Joe took his time in explaining all the features of the vehicle and options we had when it came to financing. Everyone we came into contact with was very pleasant and helpful. Looking forward to future purchases.

bobandtana

Jan 19, 2013

Clint was great!!! Had him before and would definitely recommend him. The service is also great at this dealership. Everyone is very helpful. Love Acuras!!!

masokle

Jan 9, 2013

Long time owner of a 2001 Acura MDX, purchased new, and serviced almost exclusively by Smail Acura in Greensburg. When it was time to replace it (over 200,000 miles), I asked for guidance on a used MDX, Clint Robbins called me, was extremely helpful and professional. Gabe, Ralph, and others reassured me that the used MDX I was being offered was also serviced over its life at Smail Acura. I purchased it and 18 months later, just loving it. Best used car I have ever owned, and best overall ownership experience from the entire staff at Smail ACura in Greensburg for over 12 years now. Sales, service, and a very friendly / professional support staff.

masokle

Jan 9, 2013

Long time owner of a 2001 Acura MDX, purchased new, and serviced almost exclusively by Smail Acura in Greensburg. When it was time to replace it (over 200,000 miles), I asked for guidance on a used MDX, Clint Robbins called me, was extremely helpful and professional. Gabe, Ralph, and others reassured me that the used MDX I was being offered was also serviced over its life at Smail Acura. I purchased it and 18 months later, just loving it. Best used car I have ever owned, and best overall ownership experience from the entire staff at Smail ACura in Greensburg for over 12 years now. Sales, service, and a very friendly / professional support staff.

fergusonmt

Jan 6, 2013

Experience in the sales and delivery processes were tremendous. Will be using Smail in place of Rohrich and Cochran in the future. Acura value was better than BMW, Lexus, Audi and Infiniti.

BMW addict

Jan 3, 2013

The Greensburgh Acura is top notch in terms of customer service and proffesionalism. The sales reps are very courteous and savyy and the service team and very nice and professional. We have dealt with several Acura dealerships before and the experience has been miserable. The Greensburgh Acura has definitely changed our opinion abour Acura and we definitely recommed this dealership to anyone who want to buy an Acura

wadaafahel

Jan 3, 2013

The Greensburgh Acura is top notch in terms of professionalism and customer service. Our sales reps were Mike Arndt and Clint Robbins. Mike was very professional and played a major role in sealing the final deal and get us the price which we had budgted for. Clint was very professional and savyy. He very patient and let us explore several options before we chose to go with the TSX. Clint also took the time to introduce us to several options in our current MDX which we never knew about. He is very passionate about his work which you rarely encounter in a car dealership.(Note: We bought the 2008 MDX from the Acura dealership in Beford, Ohio in 2011,and it was the worst experience ever. The sales rep tried to mislead us on the mileage, did not bother resetting the system nor walking us through the different options that the car offered. They were arrogant and only concerned about closing the deal) We had a great experience with Acura of Greensburgh and and we wish we lived closer to it. They also accpeted to take our MDX in for a full service (oil change, etc...) while we were closing the deal on the TSX, which we greatly appreciated. To be quiet honest, finding a quality service in an Acura dealership seem to be impossible. We have used 2 dealerships before: Bedford, OH and South Hills, PA and the service has been miserable. The sales reps are arrogant, lazy, and only concerned about the sale. And the service/maintenance team has no patience for any questions regarding your car, and asking for a loaner car is like pulling teeth. We hope Acura makes an effort to monitor their deadlerships' quality of service so they look more like the Greensburgh Acura and its team. After all you are selling luxury cars and you are up against great competition.

KenPurvis

Dec 10, 2012

clint made the normally tedious process of purchasing a new vehicle, smooth and simple. He also spent as much time as I needed to fully understand all of the vehicle's operating systems

Stacyann132

Dec 4, 2012

Purchased certified preowned Acura MDX. Very nice facility, friendly and knowledgable staff. Very pleasant car buying experience. Joe Suto made everything very easy for us.

longtime Volvo owner

Nov 6, 2012

The sales professional helping us was Clint Robbins and he was OUTSTANDING! He was extremely knowledgeable about every aspect of Acura products (we were initially interested in one model which quickly became three), he was patient, he listened, and we didn't feel pressured. Clint's easy style made what is usually a stressful event into an enjoyable one. Bottom line...we purchased our Acura with the expert help of a great professional and we thoroughly enjoyed the experience. We're looking forward to a long relationship with Smail Acura and Clint Robbins.

bsoff

Nov 6, 2012

The sales professional helping us was Clint Robbins and he was OUTSTANDING! He was extremely knowledgeable about every aspect of Acura products (we were initially interested in one model which quickly became three), he was patient, he listened, and we didn't feel pressured. Clint's easy style made what is usually a stressful event into an enjoyable one. Bottom line...we purchased our Acura with the expert help of a great professional and we thoroughly enjoyed the experience. We're looking forward to a long relationship with Smail Acura and Clint Robbins.

Car guy

Nov 1, 2012

I purchased a new Acura RDX last week from Smail Acura and it was the easiest car buying experience I've ever had. Clint Robbins made the process very easy from beginning to end. He worked with me to make sure I got both a fair trade-in amount as well as a fair purchase price. Smail not only sold the car but they earned the business over the other dealerships in Western PA. I would recommend them to anyone in the area that is looking at buying a new vehicle.

doistrakh

Nov 1, 2012

I purchased a new Acura RDX last week from Smail Acura and it was the easiest car buying experience I've ever had. Clint Robbins made the process very easy from beginning to end. He worked with me to make sure I got both a fair trade-in amount as well as a fair purchase price. Smail not only sold the car but they earned the business over the other dealerships in Western PA. I would recommend them to anyone in the area that is looking at buying a new vehicle.

ppnalepa

Oct 30, 2012

Joe was introduced to me by a mutual friend. Joe was very friendly and helpful. He provided my wife and I with as much detail on the BMW as we asked for. This purchase was pretty painless and quick. This was my first dealing with Smail Group, I hope to use the group in the future.Joe was easy to deal with and will use his services in the future.Brooke was also very helpful, this is truly a class organization.

ninamiller22

Oct 9, 2012

Smail Auto Group and Joe S did a great job in helping me fine my mdx and the service was great and I would buy again from them.Thanks Joe

donna.johnson.50115161

Sep 15, 2012

I was able to buy a car without feeling pressured or stressed out. Mike answered all my questions and worked with me to get me the car I wanted. I am very pleased with the experience...Thank you. I have been telling my friends to go buy a car from Smails.

bg74991

Sep 5, 2012

Salesperson (Clint) was outstanding. He was very helpful in finding the car we wanted with no pressure to buy. Have been buying/leasing autos from Smail 30 years and have never had a problem with dealership.

chris.corridoni

Sep 3, 2012

Mike was very well organized and thorough knowledge of the vehicles. He was a pleasure working with from the the test drive to.the trade and the purchase . I would recommend mike to anyone. Hes patient not pushy and willing to help you any way and answer any questions.

Bjnrh

Sep 2, 2012

Clint was very knowledgeable about the MDX. Gabe was instrumental in maintaining communication. Mike and Michele did everything necessary to close the deal with some help negotiating from Sales Managers Rich and Joe.

nvrice

Aug 31, 2012

We purchased a new Acura MDX this week from John Howard with Smail Acura and could not have had a better experience. From initial correspondence through final purchase and then follow-up, the responsiveness and customer service were of the highest level. Never has acquiring a new vehicle been smoother and more pleasant.

romanowski

Aug 31, 2012

Mike was very professional and a pleasure to work with on the purchase of our new car. He went above our expectations on customer service. We would recommend Mike to others and purchase our next car from Mike and Smail. It was a good experience.

dave&lori

Aug 22, 2012

We had narrowed our search for a new vehicle to a few options when we went back to Smail Acura to meet with Joe Suto. Joe was a pleasure to deal with when we purchased an Acura MDX a few years ago and we knew he would be the one we wanted to deal with when looking at vehicles. Joe not only showed us the Acura TL, but was also able to show us Honda vehicles and the Ford F150 on the Smail Ford lot. When looking for a vehicle, it is nice to have options with different product lines and even better when you can work with one professional sales consultant. We ended up buying an Acura TL and are extremely happy with our decision. Joe Suto was once again a pleasure to deal with and is a true professional! We would give our highest recommendation for anyone considering buying a vehicle to contact Joe.

csmit251

Aug 6, 2012

Joe Suto was excellent to deal with. He was very helpful and knowledgeable about the Acura vehicles. His follow up was also timely and professional.

Paknapp

Aug 5, 2012

I enjoyed the buying experiece at Smail. This is a top nothch organization that understands what a customer wants. Joe, was fantastic to work with.

SERUPERT

Aug 3, 2012

Joe was extremely helpful with the purchase of this vehicle. His knowledge of the vehicles is extensive. He went out of his way to facilitate this purchase in an efficient manner.

Trautwine

Jul 25, 2012

John Howard was my first contact. John was friendly and inviting. Upon my return to the dealership Mike Arndt was my sales person. Mike was very friendly and informative. The negation process was a give and take process and created no I'll feelings. I feel very comfortable returning to the dealership for any need. Mike said "when you get a new cell phone just come in and I will set up your bluetooth". The car when received was gone over and the instrument panel was reviewed. It was a fun buying experience.

Donna Arndt

Jul 24, 2012

They gave many choices,helped me every step of the way,were not pushy. I felt very informed about every question I asked. Very nice people!!

L.karem

Jul 21, 2012

This was our first experience with Acura. Dealing with Mike was one of the main reasons we felt so comfortable.And I love my car!

cmdicicco

Jul 16, 2012

I had found a posting for a pre-owned Infiniti EX35, offered for sale by Smail Acura. It was the exact color combination I was seeking and the price was something I could afford. So, I immediately telephoned the dealership and began discussions concerning the vehicle, with Clint Robbins, a sales consulatant. He was courteous, helpful and also put forth special effort, so that I could test-drive the vehicle, at my convenience. (I live approx. an hour away from the dealership and work full-time, also a distance away.) I ultimately purchased the Infiniti and Clint made the transactions as seamless as possible. His efforts were greatly appreciated!

kholes

Jul 16, 2012

Clint was very knowledgable and thorough.The test ride helped close the sell, because of the cars performance.His follow up was timely and professional

Chad Giger

Jul 13, 2012

When I got to Acura on Saturday morning at 820 am, the Acura TL I had called about on Friday was fired up and ready to go for test drive. We didnt have to start the vehicle at all. The test drive went well. The car seemed great for all 15 minutes we drove it. Mike was very knowledgeable about Acura, Navigation system, etc. he was friendly as well. On friday, he had sold me on buying from him becuase it was a certified PRE OWNED Acura, even though this vehicle was priced about $2000 more than another one i saw online.When I went to leave after I purchased the 2009 Acura TL with the 5 yr 62,000 mile warranty and 7 yr, 100000 mile manufactorers warranty ALSO with the 150 point approved Acura inspection. The car didnt start. The battery was dead. I was in a bit of a time constraint but Mike told me that the dealership left one of the lights on in the car overnight, which is why the vehicle's battery was dead. he did offer to replace it but i was in a rush for an appointment/committment downtown, which is why we went to see Mike so early. he confirmed that the alternator would charge the battery and sure enough i got downtown and the car battery died. this was just the TIP of the iceburg.I had to go to Advanced Auto Parts to get a new battery, which Mike paid for... this could have ALL been avoided. I also had to get to my fiancee's shower. When Advanced Auto Parts changed battery, they must have eliminated the all wheel drive in the car. Plus i was unable to turn on radio and navigation. I called Mike and he was apologetic and walked me through the process to get everything back up and running.once i got home and started driving the car more... we noticed the front right speaker was blown or something was wrong with it. This was small in nature to the engine ticking and rattling/vibration noise it is making.I emailed Mike fist thing monday monring (with in 24 business hours) and said i was not happy and that i wanted to bring the car back. I told him everything that was wrong the car and was upset. This is where Mike started changing his attitude. It became more about me and that i was doing something wrong and that everything is oK wiht the car. They did come back and pick it up and "fix" it and told me that there was water in the gas and that everything else was OK.I had spoke to rich becuase i wanted more from the dealership. Afterall, i was sold on the 150 point inspection but yet i was having some serious issues and i still am. I spoke to Ralph, a service technician at Acura and he assured me that the engine was making the vibration/rattling noise due to the type of gasoline being used. I assured him that i have not had a chance to put in any gas becuase i havent even owned the care long enoughI am very frustrated and seem to be getting the run around now. I have emailed Mike yesterday and today and havent even heard back from him. I know i might be a problem to them but i am not happy with the level of service. I am going to see a mechanic tomorrow to see what is going on with the engine because it is still rattling/vibratin at 30 mph.

C & J GROCERY

Jul 2, 2012

Joe Suto went over and above for us when purchasing a new MDX.He was extremely helpful when picking up the new car. Explained everything to me.Joe is a great asset to the company.

jsacriponte

Jun 28, 2012

Everyone was so friendly and kind while shopping for my new car. I was given Joe's name from another pleased customer and he went above and beyond my expectations. I would recommend Joe and The Smail Dealership to anyone looking to buy a new car!

johnstond

Jun 27, 2012

Everyone was helpful, friendly and seemed sincere. Follow-up service has thus far been fine.Kevin was earnest and very personable. He helped me through the process and answered all of my questions satisfactorily. I would recommend him to others.

Don A.

Jun 20, 2012

During our experience, Michelle was very knowledgable and patient with us while we were deciding which vehicle to purchase. This was our first "high ticket" purchase, and we were very appreciative of the no-pressure sales situation and the product knowledge.

bonnie1029

Jun 11, 2012

Was a very pleasant experience made the trip worth while to get our new car. Made us feel very comfortable. Love the Car 2013 ACURA RDX. Would Buy again Thanks Clint

dorothy weldon

May 30, 2012

The dealership has attended to my needs impeccably in a previous sale as well as follow up service; thus I chose to discuss my suggestion of a new Acura and was most pleased with the mew transaction. Dorothy Weldon

ebrowder

May 23, 2012

Clint was a very knowledgable, friendly salesperson who was great to work with. He had no problem telling you all the features of the Acura and why they were better than the competition! He worked with us on our trade and gave us a great deal, as well as got our new car ready in record time. He even came to our house the week after we made our purchase to go over the navigation features since we didn't have time at the dealership. GREAT customer service!! We love our new Acura as well!

kovw

May 21, 2012

Clint was excellent. He was very knowledgeable and friendly. He went the extra mile to obtain the car I selected. This was the most pleasant car experience I have ever had.I will bsolutely recommend Clint and this dealership to my friends and family.

wmetz

May 15, 2012

My wife and I needed to find a vehicle in only a few hours. Kevin seemed to intuitively know how to help us proceed when we weren't sure exactly what we were looking for. He test drove two vehicles for us, because I felt uncomfortable doing so and was very willing to point out both the strengths and weaknesses of the vehicles. This was a quality that really made Smail Acura shine. Our budget was low, and we needed a used vehicle - we knew we weren't going to be getting something perfect and Kevin paid attention to this. Without his help, we would have definitely aimlessly wandered from lot to lot, and probably wouldn't have left with a vehicle in the time frame that we needed one by. He gave us space when we needed it and stood by as available the moment we had a question. He didn't push or prod us into a decision, and was strikingly professional and respectful. Most of all, he was patient. He worked with us long after closing time. Above and beyond expectations, he allowed us to keep the rental truck we had temporarily parked in Smail Acura's lot, so that Enterprise could come and collect it the next day. If I could change anything about the experience, I would have loved more time to make a decision. But this was out of the scope of Kevin's control, and despite our commitments to time, he helped us meet our goal.

jloft

May 14, 2012

The overall experience was very good. Mike was very helpful in all aspects of buying my new acura. I will definetely recommend Smail Acura and Mike Arndt to anyone who is in the market for a new vehicle.

chucknh

May 8, 2012

I have worked with Joe Suto in the past. Although I bought my 2010 Acura in Buffalo,NY, which is closer to my home, Joe Suto's customer service experience prompted me to take my business to the Smail dealership in Greensburg, Pa. Joe offered me a very competitive price on my 2010 TL and made the entire purchasing experience positive and rewarding. My experience with the Ray Laks dealership in Buffalo was quite the opposite. Their reluctance to offer me a fair price prompted me to return to Joe Suto. Joe had previously sold me a TL in 2007. Mr. Suto immediately offered me a very competitive price for my vehicle and made the entire buying process painless and stress free. After hearing that I was going to purchase my new vehicle in Greensburg, Ray Laks offered to match the deal that I received in Greensburg. However, I told them, "Too little, too late!" When I arrived at the Smail dealership to pick up my 2012 MDX, the vehicle was in perfect condition and ready for delivery. Joe Suto and Smail Acura should be commended for their ability to work with perspective customers.

j287477f

May 8, 2012

Mike Ardnt is a very good salesmen, he did a wonderful job at helping us find the perfect car ( honda civic) wiht the perfect price!

nikki4718

May 8, 2012

I do not go anywhere else to buy or service my cars other than Smail Acura. I am currently on my 5th Acura and travel from Pittsburgh to come see Joe Suto when it's time for a new one. I love this place and will continue to do business there and recommend this dealership (Joe particularly) to everyone. Thank you.

roypop

May 8, 2012

Joe has always provide us with great information on the car we are interested in. Joe has never presured us into a purchase. The service is also great. If we need a car when in for service, they will provide one.

dstaffen

May 7, 2012

Joe is the best car salesperson I've ever met. This most recent purchase is 4th Acura I've purchased from Joe in 5 years. I'll be back to see Joe for my next Acura. Smail Acura does a great job to support Joe. Both Smail Acura, and Joe Suto, deserve to be recognized for the great job they do. Dave Staffen

jmeade

Apr 30, 2012

We were looking for a pre-owned vehicle and met with sales agent Kevin Somers. He was knowledgeable about the cars in stock, friendly and helpful. We test drove a few cars and went back the next day to close the deal. Mr. Somers worked with us on financing and a trade in. We had a very good experience and now have a Suburu Forester we really like.

ayoung01

Apr 25, 2012

Clint Robbins is a highly qualified and persuasive salesman and i enjoyed doing business with him. I would recommend him to my friends and family.

lissbarras

Apr 22, 2012

Wonderful service! Very efficient and knowledgable as well. Very pleased with overall experience. Clint was very patient and helped me to understand the navigation system and bluetooth, and I am loving it!

jencclark

Apr 21, 2012

My overall experience at Smail Acura was wonderful!! Mike Arndt went above and beyond to help me purchase my very first Acura. If in the future when I decide to purchase another vehicle I will definitly be returning here. Thanks guys!!!!

lauren6378

Apr 21, 2012

I went to Smail Acura to purchase a 2012 TSX. Clint helped make that possible! Even after being taken aback by some unknown information about the vehicle I was trading in, Clint helped make it possible for me to drive away in my new car. I appreciate everything Clint and Smail Acura did! I don't think anyone will find better customer service at any other dealership. Thank you!

rjrae

Apr 5, 2012

Very pleased. My wife bought her new 2012 Accura one day and the next day I have called to get some numbers on purchasing a new 2012 Mazeda. Was treated "fabulously"You have a great sales staff and office staff. A pleasure to do business with you.

Nagles

Apr 4, 2012

We had a very pleasant experience at Smail Acura. This is our second Acura from Smail. Michelle Bernabo was excellent to work with. She was very courteous, and did not push us at all. Michelle did not sell us a car.....she helped us purchase one. We have had many experiences purchasing cars in the past, and this was our most pleasurable one. We would highly recommend Smail Acura to our friends and family.....especially Michelle Bernabo.Thanks again for everything, Michelle,The Nagles

bkurpiel

Apr 3, 2012

This was my first purchase from Smail Acura and the entire experience was positive. The salesman, Clint Robbins, was very professional through the entire process. He also had an extensive knowledge of the MDX I purchased. I would return to and recommend both the dealership and salesman.

DICHIAZZA

Mar 26, 2012

Michelle was absolutely wonderful to work with. She made an honest and fair deal. Additionally, she related to us very well. She took exceptional care in teaching is how to work the technology on our new car. Smail is very lucky to have her as an employee.

samemk1

Mar 25, 2012

My husband and I felt we were treated very well from the minute we walked in. Everyone was extremely friendly and helpful. We are very pleased with our new MDX.

kenbossart

Mar 17, 2012

I have been to many dealerships in recent months and have not had some great experiences.I have been a Smail customer in the past, but never at Smail Acura. I was very pleased with the quick response from Michelle Bernabo when I made an on-line inquiry about a vehicle. Her response was helpful and she followed up after I had not replied to her response. Her demeanor was professional and respectful. Those are important characteristics for any sales person, but especially for an Acura representative.Well done! Thank you!

jwhodge708

Mar 14, 2012

Kevin had personality and "no push" attitude that made the process very pleasant. Worked with me to obtain what I believe to be a very fair price. Will recommend others to Kevin and dealership.

lasosky

Mar 14, 2012

Smail Acura was wonderful to deal with. Joe was so kind and really tried to meet our needs. We had been to several other dealerships but once we met Joe we knew that this was who we wanted to deal with. Jim was also great with financing. When we came to pick up our new Acura RL, Joe made sure that I understood all of the functions. I called him several times with questions and he was always kind and made me feel that I was not botherin him.

gary gillard

Mar 13, 2012

went to your dealership upon recommendation of a friend who has bought cars from you.I had already been to 2 othe dealers, one honda one subaru. Subaru had given me a great price on a Forester. When Joe Suto gave me a price he wasnt close but he was able to match the deal from Subaru so I purchased my Honda from Joe

timothysimpson

Mar 7, 2012

We changed sales reps halfway through the process. Joe Suto (who we finished with), was great. He was very thorough in his demonstration of the features & benefits our new car came equipped with, while also remaining personable, professional, and courteous, throughout the entire process. After we decided on the vehicle we wanted and it was time to negotiate, Joe handled it with class. It was by far, the least stressful vehicle purchase we've ever made. We only had to counter once, instead of the back and forth games I've had to play at other dealerships. After only making one counter offer, we were happy with the amount they offered for our trade-in, and we felt as though we got a fair deal overall. The only thing we didn't care for regarding the delivery process, was that they pretty much insisted we take delivery of the new car on the spot. We would have much rather signed whatever needed to be signed, then went home so we could have emptied our car of our personal belongings, sent our babysitter home at a reasonable hour, then came back the next day to take delivery of our new car without feeling rushed. I thought we expressed at the time, that we would have been preferred to come back the next day to take delivery, but we were told "it'll only be a few minutes"... well needless to say, it took more than a few minutes. We didn't appreciate that the dealership refused to appraise our trade-in on our first visit to the store. We're not sure if this is standard policy at Smail, or if this was a decision made by the first sales rep we worked with. He knew we had a few other vehicles we intended on looking at, so he attempted to smooth it over by suggesting we look at everything else first, then come back to Smail to have our trade-in appraised, as though that would have somehow made things easier on us. To me that was nothing more than a sales tactic to prevent me from being able to shop their trade-in number against other dealers. I get that, I used to be in sales... however, as the customer, it was an inconvenience, and was also somewhat off-putting. By that time we'd already narrowed our vehicle shopping down to 3 vehicles, and we knew the Acura TSX Wagon was going to be one of the finalists, so to speak. By not appraising our vehicle, they put us in a situation where we had to return back to Smail no matter what, which was an inconvenience, and really rubbed me the wrong way. However, their competition down the street (Sendel VW) did the same thing, they also wouldn't appraise our trade-in. That's the only reason why I only rated the overall experience as "good" as opposed to "great"... As I mentioned, I don't know if that is typical of Smail's policy, or if it was a decision made by the first sales rep we worked with. I can't say enough good things about Joe Suto. He went out of his way after the purchase, to pickup the car at my wife's place of work, and deliver it back to her later that day, to facilitate getting our remote starter installed without inconveniencing us in any way. Overall it still remains one of the best buying experiences I've ever been through, and I'd highly recommend Smail Acura, and Joe Suto, to my friends & family. I only wish they would have appraised our trade on our first visit there, and that they would have scheduled delivery for the next day when it would have been more convenient for us.

Abower28

Feb 28, 2012

This is my second experience with Marty at Smail and each time I have come out a very satisfied customer. He is pleasant, helpful, fair, and professional. I really appreciate having a place that I can truly say I am "taken care of" regarding my vehichle. I will definately be back and will request Marty's services. Thank you.

Sonnie Miller

Feb 15, 2012

I had a really good experience working with Kevin at Honda Village. I would recommend him to my friends. Micharel Donnelly was good to work with too.

robedwardssr

Jan 25, 2012

My experience with Bud Smail Acura has earned a 5-star rating. I went to the dealership 15 minutes before closing and the salesperson, Dave Kimmick, still took the time to take me for a test drive. After that he and his finance manager stayed more than an hour after the dealership closed to get me approved for financing and to complete the paperwork on a vehicle. I really appreciate the friendliness and professionalism that the staff showed. This made me feel that they truly cared about me as a customer. We were able to negotiate a fair price on the vehicle and it is obvious that the dealership took the time to ensure that the vehicle was of good quality before it was sold. I would recommend Bud Smail Acura to all of my friends, family, and strangers. This car buying experience has far exceeded any other transaction that I have had in the past.

spoiledkari

Jan 9, 2012

Joe Suto knows Acuras! He knows them inside and out. Joe never tried to mislead me with features that weren't available and sold me the car by telling me about all of the awesome features that are included with the car. He turned a simple test drive into a fun learning experience and completely sold me on the car by the time I was done with the test drive. Joe worked with me though the financing and through my many changes of mind. He never showed an ounce of frustration with me. Joe found the exact color combination that I wanted and sent someone over 200 miles round trip to pick the car up...at no additional charge to me. There is a reason that Joe Suto has so many awards hanging on his wall...and I saw that first-hand. I would never hesitate to purchase another car from Joe Suto!

ss11

Jan 6, 2012

I found the entire buying experience at Smail to be very pleasant. Smail offered me a fair deal at the beginning of the buying process and there was no haggling on price. Joe Suto was a very helpful, pleasant and knowledgable salesperson. I would definitely recommend Joe and Smail to my friends and family.

goeh

Dec 28, 2011

This is a great dealership! Clint Robbins, my sales consultant, was friendly, knowledgeable, and extremely patient throughout my entire experience. I would sincerely recommend Clint to my friends and family.

drlackey

Dec 26, 2011

Our overall experience at Smail Acura today was very pleasant. We did not feel the high pressure to make the deal today, but yet there were active negotiations that led to an agreement. Dave Kimmick did a solid job representing Smail while trying to please us at the same time. He was knowledgeable and answered all of our questions. We didn't get exactly the price we were looking for (which is understandable), and that is the reason for the "good" rating above instead of "great". This was our second purchase of a car from a Smail dealer, and I would highly recommend Smail to anyone considering buying a new or used vehicle.

nsmarra

Dec 20, 2011

I had trouble with the first car I bought there (a 2008 RL) and Todd stuck with me until I was satisfied by getting me into a 2012 TL.

dhick

Dec 18, 2011

Joseph was very well prepared to meet with us. We came from an hour and a half away. Joseph had a few used cars ready for us to look at. After talking to him and looking at all he showed we ended up getting a new Acura TL.The buying process was smooth and painless. Anytime I call, Joseph always has time to answer any questions I may have.

dschrott

Dec 16, 2011

The experience at Samil Acura was the best automotive experiences I've had in over 50 years of buying cars. To a great extent it was due to salesperson Joe Suto who is a real professional - great product knowledge, absoultely no pressure, and extrememly courteous and helpful. The F&I folks at the dealership were also a pleasure to deal with.

jaracura

Dec 15, 2011

Joe Suto dis the following:Greeted me immediately. Allowed me to select the vehicle I wanted and test drive it. Pointed out performance attributes, safety attributes and luxury attributes. Demonstrated all features and settings befoe I left the dealer.

ksmiell

Dec 14, 2011

It was a very nice, clean and friendly atmosphere. Everyone was very nice and helpful and the salesman made sure I knew all of my options before making a decision. I did not feel pressured or misguided. I was very happy with my visit and would recommend anyone to the dealership. I was very pleased and LOVE my new car!

mccaffreyins

Nov 21, 2011

Dave Kimmick was very professial, and made our purchase of a 2012 RDX a good experience. We will recommend Dave Kimmick, and Smail Acura to our friends.Ron & Joan Bacco

pjones328

Nov 17, 2011

My experience at Smail Acura was very positive. The staff was very friendly and knowledgable. The price was also reasonable. I would recommend the dealership to family and friends.

LEONARD MCFADDEN

Nov 16, 2011

I was very pleased with my experience buying my acura tsx from Smail acura.My salesman Clint Robbins provided a low pressure atmosphere while giving me all the infomation I needed to make my decision.I felt good about the deal we negotiated.Overall I can say I had a great buying experience.

hwdalton

Nov 9, 2011

I needed new parts for my 03 RSX due to improper installation of aftermarket headlight assemblies by the previous owner. The staff at Smail Acura Parts Department were friendly and helpful in finding the components I needed and shipping them to me as I live some distance from a dealership. The parts I purchased now may be insignificant, but Smail Acura made an impression on me. When I finish college and am able to purchase a brand new Acura, I won't forget you guys.

reams

Oct 27, 2011

My husband and I were looking for a vehicle for me to drive. He is handicapped and has his own equipped van. I had been researching vehicles and had the Acura MDX at the very top of my list for serveral reasons. Once arriving at Smail, I was immediately greeted by Todd Rohaly. I explained to him that I had placed a query online and had been exchanging emails with Clint Robbins. He told me that Clint was with another customer, but would gladly show me around until Clint was available. We were so impressed with having Todd so willing to help us and not recommend that we wait for Clint. Todd took care of every question we had, provided us with meaningful information about the vehicle, and maintained a very professional, yet personable demeanor throughout the process. When Clint was available, he took over certain areas while Todd worked on related needs to complete the sale after our decision was made known. They worked together as a team and at no time did we feel that we were breeching a contact initially made with Clint. Smail is a wonderful place to do business and these employees are proud of their product and present it as such. Of course, the car speaks for itself in price and it is delivering everything that Todd and Clint had promised. We love it, and would love to give our business to Smail when we begin shopping for a vehicle that can accomodate my husband's mobility issues.

grammae

Oct 22, 2011

I purchased a 2009 Avalon From Smail Acura in Greensburg. I found the car on-line and emailed. Within hours the salesman returned my call and plans were made to come to the dealership. I purchased the car that morning. Everything went extremely well and I am please with the car and the dealership.

klzeik

Oct 17, 2011

We have been buying cars from Smail family of dealerships for 20 years. We decided to trade our 2001 Acura CL in for a new 2012 TL, provided the deal would be acceptable (trade and new car). Because of our past VERY POSITIVE experiences with Smail, we decided to again approach them. We were introduced to a new salesman (Clint) by our longstanding service engineer (Gabe) who explained that our old salesperson was no longer at Smail Acura(after selling us the past two Acuras). Knowing the extremely level of technology, we needed a salesperson who could explain each and every feature to our full understanding (why buy features that we cannot understand or use). My first visit was to meet the new salesman, Clint, and learn about the TL SH-awd w/tech package. Even though they did not have one of these on the lot, Clint spent over a hour talking about technology, safety, improvements over previous models/years. Clearly, he knew his cars and how to talk with his customers. Before leaving that first day, we traded contact info (emails) and he kept us abreast of incoming inventory. Two days after the correct TL arrived at the dealer (three weeks later), my wife and I made an appointment to come out, test drive, and talk about a deal. Prior to the appointment, Clint clearly explained in an email what the new car would be priced at, including dealer applied options. This proved to me that Clint (Smail Acura) was not hiding anything and presented a fair price before we arrived (I did research the car and price to be very fair). Upon arrival, he spent two hours with both of us on a detailed review of the vehicle, how it compared to the previous year's model and how it would be much different that our 2001 CL or my 2004 MDX. A long road test with plenty of opportunities to demonstrate the ride, handling and features was then conducted. At that point, I asked for a review of our trade. Only 10 minutes later, the value was returned to me (a bit less that I was hoping but the car did have 100,000 miles). We shook hands 5 minutes later and began paperwork that evening. It should be noted that Clint was not scheduled to work the evening he took our appointment but did so to match opur tight schedules.Deliver day was two days later and again, everything was picture perfect with documentation and the exact same numbers as was agreed to previously. Again, Clint took another hour to review features and get us comfortable with the new vehicle. Delivery was flawless between Clint and the Business Manager - zero pressure for anything beyond the purchase.After the third day with the new vehicle, our salesman once again called to see if we had any questions or concerns and offered to meet with us for an additional training session so that we are certain to take advantage of all the car had to offer.To finish, I work in heavy manufacturing and have seen many changes to our products and to customer service. This dealership, Smail, stands out to me with the respect that they give to each customer, time and time again. The same holds for their service department, which again, draws me back to them. If we were to move, I would most likely return to one of his dealerships for a new vehicle, and if Acura, would again return to this salesman.

Importchevy04

Oct 5, 2011

This has been the second vehicle that I have bought from Smail and from Clint Robbins the Sales Consultant. I have nothing but good things to say about the previous vehicle that I owned from them and most of all how they are willing to go out of their way and help you. Last week I purchased a used vehicle and this week had to take in for a minor repair. Everything covered and fixed no charge, and no questions asked. I would definitely recommed Smail, but most of all Clint! Will be the guy I look for in the future of purchasing another vehicle!

ngismondi

Oct 4, 2011

Smail Acura did an outstanding job of taking care of all of our needs. We had recently purchased a 2003 TL (from another dealer) and Smail was able to quickly and affordably take care of the service needs for that vehicle. While we were at the dealership, we began looking at new vehicles and found that the RDX was a perfect fit for us. We put a lot of miles on our cars, but Smail was able to structure our financing so that the RDX was the lewast expensive option for our needs. Smail's serivce department will pick up our cars when they need work, and give us a vehicle to use while the work is being performed. That works great in our busy schedule.

rudy frank

Oct 4, 2011

Genuinely appreciated the overall buying experience. Mike was outstanding....he never became rattled - and always answered my questions/concerns patiently. I do believe, however, I was a tad low-balled (even after numerous increases) on the value/price for my trade-in.......but I believe that's universally the case with used-car sales. Again, NO pressure was applied, no silly sales games, either. So, thanks. I will though, next time, learn to set a monthly figure that I cannot exceed - and will make sure the entire cost is covered (monthly charge, tax/title, service warranty....). I overextended myself a bit with this purchase....and, in retrospect, could have probably fought harder to stay on budget. But that's on ME. Anyway, thanks again for everything. Mike and Jim were exceptional.....and everyone at the Acura dealership treated my wife and me wonderfully. We'll be back someday, I promise.

debbieo94

Sep 20, 2011

MIKE WAS VERY KNOWLEDGEABLE ABOUT THE VEHICLES HE WAS SELLING. I WAS NOT SURE EXACTLY WHAT I WAS LOOKING FOR AND MIKE GAVE ME MANY OPTIONS. HE WAS NOT HIGH PRESSURE, WHICH IS A TURN OFF FOR ME. HE MADE THE EXPERIENCE VERY PLEASURABLE. I WOULD DEFIITLEY LOOK AT ANOTHER VEHICLE AT SMAIL ACURA IN THE FUTUR.

mkendrish

Aug 7, 2011

I bought a used CPO Acura MDX. I worked with Joe Suto. He was very knowledgeable, friendly, professional and attentive. I felt he went above and beyond. I did not feel pressured to purchase any vehicle and he showed my a couple of other comparisons. He walked me through how all the gadgets on the car worked and helped me set up my bluetooth and added some numbers for me. He went over my car before I took delivery of it to make sure it was spotless. This was one of the best car sales experience I have ever had. I would definitely buy another car from Joe Suto again. Thanks!!!

graycb

Aug 3, 2011

Joseph was from the onset of our first conversation my best description of a great automobile salesman. Joseph was no pressure "How can I help" "What is it that you are looking for". I asked for pricing on several vehicles, Joseph came back quickly with the pricing on all vehicles available and we left the dealership to consider our options. Joseph followed up in a few days, we took our test drive, negotiated the price and financing options and the sale was complete with the exception of picking up the vehicle. When we picked up the vehicle is was spotless even though it had rained, we went for another drive to familiarize us with the controls and features. Joseph always seemed as excited as we were to purchase the vehicle. He showed that he cared about the customer from start to finish. This vehicle is the seventh purchased from a Smail dealership, and we look forward to the eighth.

ronkadar

Aug 1, 2011

i visited this dealership with an open mind considering the purchase of a new car. the salesperson was very accommodating in every possible way. vehicles were reviewed and there was a no pressure situation into my decision. i am very pleased with my purchase and would highly recommend this dealership to everyone i know.Ron Kadar

braj

Jul 23, 2011

I was very pleased with my experience at Smail Acura. I had been searching for a particular used vehicle for some time and had visited and dealt with MANY dealers/dealerships over the last couple of months and can tell you that I was losing complete faith that anyone still cared about customer service. The others had poor personalities, were not friendly, and quite frankly, seemed that they could have cared less about making a sale, let alone pleasing a customer. From the moment I met Mr. Suto, I felt that he was different. He was extremely friendly, took the time to get to know me, and was very willing to work with me to satisfy my needs. The entire team at Smail Acura went above and beyond what is expected of a dealership. They included many options at no additional charge to satisfy me and help make the purchase easier. They also did a complete cleaning of my new vehicle inside and out which I can say was the best job I have ever seen. They also were kind enough to install a couple of extra options I purchased elsewhere at no additional charge and on their own time. I can not say enough good things about dealing with Mr. Suto and the entire Smail Acura team. I hope I have the opportunity to return the favor and reccommend the business to everyone I know searching for a vehicle or service center. Thank you for restoring my faith that people still do care about the customer.

Larry Lewis

Jul 21, 2011

I had an excellent buying experience with Clint Robbins at Smail Acura. He was knowledgeable,helpful and very professional. I knew what I wanted to buy, but I was planning to wait until the end of the year due to a variety of constraints. Clint listened to my concerns and helped make it happen four months sooner than I planned.I purchased the car sight unseen over the phone and picked it up five days later. Upon arriving it was prepped and ready to go. Clint's did an outstanding job going over the car with me and walking me through the navigation system and other features of the car. It was exactly what I wanted at a fair price and with excellent financing.It was the easiest, most professional car buying experience I have ever had. I highly recommend Smail Acura and Clint Robbins in particular.

wvmarce

Jul 13, 2011

I had an RDX on lease from Smail Acura and they called me 6 mos before end of lease to see if I'd be interested in another lease or purchase from them. I was interested in upgrading to the MDX and they were able to get me out of my lease early. I got a good deal on a demo model with upgrades I normally couldnt afford. On another note, you feel like your part of an elite group by working with the team there. I'm not sure if this is how all Acura dealerships are as I havent been to others. They are running a high-class operation. I had a Ford, Jeep and a VW before the Acura and wow I can tell you that the service is worlds apart. Even their service floor is spotless and their waiting room is plush. I considered looking at other vehicles at the end of this lease; however, I figured i'm pretty spoiled by Smail Acura at this point and will be disappointed wherever else I go.

Tiffany11

Jul 9, 2011

The experience of buying a car, whether it is new or pre owned is generally not the most fun thing to do. However, the staff was very friendly, and worked hard to get me the best deal possible. From the sales person and the sales manager, to the finance person, they all provided excellent service. I am enjoying my car that I purchased from them. I will definitely consider this dealership for future car purchases. So far I have had no issues with my car, but they have assured me that they will handle anything that may occur.

JDHenry

Jun 26, 2011

Mike was very good with response to internet request and follow up prior to us coming in and after the sale.Joe Sopko, closed the deal with his knowledge. He took us both on a test drive, explained all the functions of the controls, showed us the service side of the dealership, and explained what is offered for service. He is extremely knowledgable about Acura, and the Smail Acura dealership. He should train all sales staff at this dealship in our opinion. Clint, went over the controls again after the sale, because Joe was busy with another customer, He also was very Acura knowledgeable, and the Acura sales staff worked as a team. Finance dept. Jim, and Dina, also were very friendly, and knowledgeable in making a 20+ year Nissan customer comfortable with moving to a new brand and dealership.

TSXRDXTL1178

Jun 23, 2011

Best car buying experience ever. Everyone we dealt with was courteous, knowledgeable and professional. No high pressure. No games. Our salesman, Joe Suto, sets the standard by which salespeople should be measured. We felt we were listened to, cared about, given the information we wanted/needed, and given good deals. Yes, deals, plural. We liked Joe and our Smail experience we bought two cars the same night a TSX and an RDX. Shop Smail. Ask for Joe. Youll be glad you did.

HLBENSON

Jun 18, 2011

THE CAR WE WERE LOOKING FOR WAS FOUND WITHIN A DAY, THE SALES MEN TOOK THE TIME TO LISTEN TO WHAT WE WERE LOOKING FOR, THE WERE ABLE TO GET US A WHAT WE WANTED AT A PRICE THAT WAS REASONABLE. THEY EXPLAINED TO US EVERYTHING WE NEEDED TO KNOW, AND HAD US IN AND OUT ON THE DAY WE PICKED-UP THE CAR IN THE TIME FRAME WE NEEDED. OVERALL A TRULY GREAT EXPERIENCE.

jordana

Jun 15, 2011

I had a good experience at this dealership. The salesman was very knowledgeable. We came to an agreement very quickly. All paperwork was handled very smoothly and efficiently.

John & Judy K

Jun 14, 2011

This was the furthest dealer from our house, so we were trying not to have to go there. From the time we arrived at the showroom, it was a great experience. Clint Robbins was truly exceptional. He continued the test rides after the dealership was closed. He was knowlegeable, & professional at all times. He was thoughtful & considerate, bringing us a cup of cold water in exceptional heat conditions, while we were outside trying to decide, but did not stay trying to pressure us. Clint & Jim Long, the business manager, stayed after the dealership closed again the second day, but we were not rushed in completing the deal. Clint offered to come to our driveway to show us all the features on the car, but we opted to stay & do it right then, meaning we left the dealership at 11 pm. It was an unexpected, hassle-free negotiation. We received a fair price on the purchase & on the trade-in. We would strongly recommend them to anyone.

Nick C

May 14, 2011

Mike was very cordial and professional in helping us make the decision to buy an Acura RDX. After telling us about all its features and letting us test drive both the RDX and the MDX, Mike also took us to different car lots to inspect similar vehicles by different car manufacturers. He helped confirm the choice we were leaning towards. Mike, along with others at the Smail dealership, provided assurances of quality, service and customer satisfaction with the purchase. Trust in whom you are buying a luxury car from is important. It makes the sale and keeps one coming back again. Mike sealed the deal for us.

srthomps

May 1, 2011

Clint Robbins was the sales professional we dealt with most at Smail Acura. We had expressed to Clint that never in any of our car experiences had we dealt with a sales professional as knowledgeable, thorough and customer friendly as he was. Additionally, what we appreciated most was that Clint (nor anyone else at Smail) was not condescending at all - a characteristic that unfortunately we have seen too many times when dealing with car dealerships. For that reason, I'm glad there is a forum such as this where other people can read reviews like this and hopefully give Smail Acura a try. The only reluctance we had was dealing with a dealership that was so far from where we live. We live approximately 90 minutes from Smail Acura. Our concern was that if something needed to be taken care of by the dealership, that's at least a 3 hour trip in itself - a lot of time - especially when we have 2 toddlers at home. Our concerns were immediately put to rest. Clint explained to us, that should anything need to be taken care of, Smail Acura will come to us and pick our car up. Who does that??? That was awesome.There was never any pressure from anyone - not from Clint or Mike, or Jim Long, the business manager at Smail Acura. It was THE MOST buyer-friendly experience we have ever had. I'm not surprised that Smail Acura has the type of rankings they do in our region as well as across the country. As I mentioned, we live approximately 90 minutes from Smail Acura, but it was worth the drive there. This is a dealership we will definitely do business with again and would highly recommend to anyone.

davidb1pa

Apr 29, 2011

The experience was not the usual new car purchase experience. I was treated very fairly, withno pressure and all my concerns were answered.Mike Arndt did a very good job in explaining everything to me and when I could reach him I spoke to Joe the General sales manger and was very satisfied with the results and the purchase experience.

babyboy0507

Apr 28, 2011

I had an excellent experience dealing with Mike Arndt from Smail Acura. I would recommend him to ANYONE looking to buy an Acura. He was very professional and treated myself and my family with much respect. He is a very well informed business man, and answered all of my questions with detailed information. I am EXTREMELY happy and satisfied with my NEW ACURA MDX. When I contacted Acura to buy a used Acura, Mike was the sales person who contacted me with information I requested. I soon realized that I was not interested in a used MDX. He quickly got me additional information on a NEW MDX, worked hard to get me a good trade on my current Nissan Armada and discussed pricing on the MDX. It was a pleasure dealing with Mike and I hope that his dealship knows what a valuable asset he is to their sales team!

James Heaton

Apr 26, 2011

Informative and friendly people. They are willing to talk/negotiate price. Helpful after the sale. Other members of the sales team were helpful in answering questions and giving opinions. The service department is always courteous and helpful in explaining work needed and done.

weightman

Apr 19, 2011

This was our first Acura purchase. We purchased the RD-X. This is a great SUV, we love it. Our salesperson, Wes Dey, made us very comfortable and went out of his way to make sure we were satisfied. We would recommend Smail Acura and West to anyone we knew was looking for a great vehicle. I would also like to thank Clint who was a great deal of help explaining some details of the RD-X. We were very impressed with the dealership itself and the efficiency of everyone we dealt with.

lrgpgh

Apr 9, 2011

I was very pleased with my experience at Smail Acura. My car was 14 years old & I knew I had to purchase a new one but I dreaded the haggling of the sticker price. I felt Mike gave me the best deal & it didn't take very long. You now have a loyal customer. Thanks

jordana

Apr 1, 2011

My experience was seamless. Mike Arndt is very knowledge of the cars and explained all the options. After my purchase, he followed up to make sure everything was running smoothly.My husband and I have owned two Acuras which have give us great performance. The one I traded in was 11 years old. I was convinced that I wanted a Buick LaCrosse this time but after test driving it, I returned to Acura. Only having the car for a few days, I love it.

jmsmith162

Mar 31, 2011

Very good experience, Clint was very friendly and knowledgable about the Acura i was purchasing. Clint took me for a very exentsive test drive, showing and explaining all of the standard features. When we talked about available options each one was presented and discussed in detail, but never did i feel like i was being pushed to purchase any of the additional options. I was very pleased with the pricing, financing and trade in value that i recieved, everyone was very accomodating. I would, and already have, recomded Smail Acura to others.

jmhlaw

Mar 30, 2011

I hate shopping for cars. Even though I'm an attorney and negotiate for a living, I find the experience painful. I went to Smail Acura this past Saturday to buy an MDX (if the deal was right) and was surprised at how "unpainful" the transaction was. I had already researched and driven the MDX and knew exactly what trim level I wanted. They had almost every color in my trim level available on the lot. Joe didn't waste my time tying to up-sell me on a higher trim level. Instead we walked the lot and did what I wanted to do, which was look at colors and interiors. I knew going in what would have been a best-case price for both the MDX and my trade. After a few minutes of fairly light hearted negotiations (and a few jabs back and forth with the sales manager about our respective chosen professions) we ended up at a very fair price. My car had just been delivered and needed prepped so Joe used another car from the lot to demonstrate all of the features. When my car was ready, we set up the blue tooth for my phone, customized a few settings, and I was off. I am not the type that has to know that the dealer isn't making any money before I'm satisfied, and Smail was not the type of dealer that made me threaten to walk off the lot before they gave me a fair deal. In the end I was able to get a fair deal and drive home in the exact car I wanted in a few hours on a Saturday afternoon. Unlike prior experiences there was no need to visit several dealers and play one against the other to get a fair price, and I didn't have to wait for them to find a car in the right color and have it brought in from out of state. I was very pleased with the overall experience.

paternoboy

Mar 28, 2011

Mr. Suto was very fair with me during my car buying experience. We got better prices quoted from other dealers but they did not have the features we wanted in the car. Mr. Suto was very friendly and accommodating and was prepared to serve me in any way that he was able to. Overall my car buying experience was a 5...I just wish the price was a little more in line with the other Pittsburgh area Acura dealers.

RudyC

Mar 28, 2011

It was a true pleasure to work with our salesman, Todd Rohaly, and the rest of the staff at Smail Acura in Greensburg, PA. Todd was very well versed in the features and benefits of the Acura TL and was able to work with his sales manager, Rich Depalma, in coming up with a very attractive lease for our '11 TL SH-AWD.Being a salesman I find myself more often than not being critical of other salespeople. There was no need to put up my guard with these folks. They know their product, treat you with respect, and have great follow-up and follow-through. My wife and I could not have been more delighted.Lastly, the meeting with the F&I manager Jim was a breeze. He had everthing ready to go and we were on our way in no time. He was very organized and is a consumate professional.We drove a long way to visit Smail Acura and so far we are glad we did!

NPizzica

Mar 22, 2011

My experience with Smail Acura has been wonderful. This is my third TSX because it gives you such a great value for the money. Everyone at Acura that I have had to deal with including service has always been very helpful and thorough. I have especially appreciated John Howards assistance through the whole process. Deciding on what to get can be a daunting task, and he made it very easy to make the right choice. He is very knowledgable about ACURA's and listens very well to what my needs were. In addition, my previous TSX needed minor body repair and he took it upon himself to take it to the Smail collision center since I made the early decision to get into a new TSX the week before the 08 TSX was due in the body shop. I felt that was outstanding customer service and he should be commended for that.

Rwasko

Mar 19, 2011

It was a great experience, Joe was very helpful in getting me exactly what I wanted. He was able to find me the car and give me a rental in the mean time while he was getting it ready. Very happy with everything and everyone was very nice. Impressed with with everything.

rrajok

Mar 17, 2011

I bought this car just because of the Sales person MikeI had a $800 cheaper deal on the table but i still bought it because of Mike customer service.. He was very helpful and it was really good working with himI really appreciate Mike's service and looking forward to working with him in the future

tmarman

Mar 17, 2011

All in all, it was a great experience. We were quoted a slightly lower price from another dealer in the area, but walked out because we just did not want to do business with them. We drove out to Smail instead and they were just so much more pleasant to deal with. John is fantastic - I will definitely work with him again on my next car purchase.

tony788

Feb 25, 2011

Let me start by saying I live 5 mile from the Wexford Accura dealership. I chose a dealership 50 miles away from my house simply because of the friendly and service oriented people like Joe at Smails. I am a business ower and I wish I could have 50 Joe Suto's. Thank you Joe Suto you are a true professional.

Pat Cwynar

Feb 6, 2011

Clint Robbins knew that I was not in the market for a new car. Nonetheless, he treated me as though I were. He was gracious, thorough & made sure I was comfortable with the purchase as well as the operation of the car - & that took a while! It's a great thing to know that customer service is still alive & well - shout out to Clint who's made buying a car a great experience! Can't say enough about Clint (#1) & Smail. I don't think I can buy a car anywhere else. Love you guys!Pat Cwynar

mindikay

Feb 3, 2011

We recently purchased the Acura ZDX from John Howard at Smail Acura. This is the 2nd car we purchased through him, we also purchased the Acura TL in 09. John has truly become like a friend to us. The ZDX was a total surprise to me from my husband. John and the staff at Smail were incredible! They seemed to all take part in my big surprise!! John went to great lengths to make the day special for me and easy for my husband. We felt as though he was just as excited as we were. The dealership was efficient and everyone we came in contact with was pleasant and helpful. We would be happy to recommend John and the Smail staff as they made our purchases enjoyable and never once pressured us during either sale.

skygirl18

Feb 2, 2011

I had a remote starter in the vehicle that I was trading in, thought I had made it very clear that the remote was switched into the new vehicle or it wasn't a deal. The salesman Todd spoke with his manager and came back and said they could not switch it but would get me a new starter. The cost of the new starter would be $250 and I would ONLY have to pay $75.00 which I repeated a couple of times and Todd agreed; so I then agreed to the deal. I did get a check for the $175.00 as promised and a month a later when the appointment was scheduled for, I then learned that I had to pay $170.00 plus tax, because that was the deal that Smails had negotiated with the company that installed the remote started. This company also stated that this wasn't the first time that Smails had done this to a customer. I feel strongly that Smails owe me $187.35 the remaining price I had to pay, espciallly since they got a vehicle with a remote starter that they added that to the price to resale to someone else. I will not recommend this dealership to any of my family or friends. I will recomment Acura to them but through a different dealership, unless they would make this incident correct.

kathyfromgreensburg

Jan 29, 2011

There is something special about Joe Suto at Smail Acura. From the moment I walked in the door, I felt like Joe treated me like a member of his family. He wasn't pushy or forceful when selling me my car. Rather, he was warm, patient, and very giving of his time. He even traveled to my home to assist me in setting up my new car with some of the advanced features. I would highly recommend Joe Suto at Smail Acura for anyone interested in buying a car from someone who is kind, and who cares about his customers.

Scottandnan

Jan 28, 2011

Clint was extremely helpful, friendly, personable, and knew his product inside and out. He never put an inordinate amount of pressure on us to buy which we greatly appreciated. He followed up with us after the sale which no other dealer has ever done with us. The finance manager we worked with on the loan was also outstanding. Overall a great experience for us.

jeffpark

Jan 27, 2011

When I walked into the dealership to look at a used Acura TL Type S a salesman came outside and greeted me almost immediatly. I did not have to wait around for someone to talk to me. Everyone in the dealership was very polite. My salesman was very helpful and answered all my questions I had about the car. I would recommend this dealership and salesman to anyone. It was a good experience.

chettman

Jan 17, 2011

Michael was very easy to deal with and was able to offer me the best price for the Acura TL that I wanted. He was not a "pushy" sales person -- which is appealing to me because I don't like being pushed! He was a great listener and understood what I wanted in a car. He took time to understand what I needed and offered the best options he had available to meet those needs. Michael has a very calm personality and took time to show the options of the new TL I was purchasing. This is my third vehicle I have purchased from Smail and the reason we come back is because of quality and price. Michael wanted my business and asked for the opportunity.Caroline

jsmith1x

Jan 15, 2011

We purchased our 2011 MDX on December 23rd 2010. We drove 55 miles to Smail Acura in the rain and snow when I am 2.4 miles from another Acura dealer why? because Smail Acura was nice to me before I even walked into the dealership. Armed and ready with my own car data spreadsheet I had diligently compiled over months of research, I was expecting a very long day ahead of me. Like so many times before, I had no intension of going home in a new vehicle I was there to just check it out, see how it drove and get a feel for the dealership. I wanted to this adventure over as quickly and painlessly as possible.Salesman Clint Robbins greeted us with a warm smile and oozed of confidence over the MDX. Clint met my quirky spreadsheet challenges head on answering all of my questions and then some. His knowledge of the MDX was as if he designed the car himself. He knows everything and I mean everything about that car. Not only does he know it all, he took the time to thoroughly explain the features and all the gadgets - sometimes more than once. He took his time and made sure the MDX was the right fit for what we were looking for. What was happening here this adventure was turning out to be a great experience. He was not pushy, no high pressure antics and no transparent compliments just hoping to make a sale (I met that salesman at the last 2 dealerships) and best of all he didnt show me the vanity mirror! Clint was a true professional, easy to work with, and a genuine nice guy! He made this MDX adventure painless. And though Clint knew I had that spreadsheet, he didnt once make fun of it or even ask to peek at it now that says a lot! Needless to say we did drive home that day in my new MDX. As we eagerly count down the remaining few months we have left on our other vehicle, I plan on making one phone call to Clint Robbins and picking out our next MDX. * I would like to note that I am not related to Clint Robbins * Julie in Bethel Park

chabrap

Jan 13, 2011

I contacted Clint Robbins via the internet. He responded immediately in a professional manner. He was able to quickly give me a price for my trade in and a price for a 2011 MDX.He efficiently followed up after a few days and did his best to get us a good interest rate on the loan and close the sale.He was very helpful during the sales process. He also spent a decent amount of time explaining the features of the vehicle after the sale. Clint called us after a few weeks to follow up and make sure we were satisfied with our new vehicle. I would recommend buying a car from him.

tjk3

Jan 12, 2011

I purchased my car over the internet and Mike reassure me that the TL was in excellent condition. When I picked it up he was right on, like new condition. I highly recommend Mike and Smail to any looking for a new or used car anywhere in the northeast.

jkmdx

Jan 7, 2011

After buying new vehicles for over forty years, I have to say this MDX purchase from Smail Acura thru Clint Robbins exceeded our expectations and was one of the most pleasant and satisfying of our car buying experiences. And given the impression we left with, I expect more of the same dealing with the Smail Service Dept. We had a number in mind and planned to visit all three area dealers starting with the dealer nearest to our home. Clint & Smail, second on our list and farthest from our home, pretty much hit a homer on price and our overall experience. Clint knows this vehicle inside and out and enthusiastically left us with the impression that we were puchasing the finest vehicle ever made by man.

sandeeparora24

Jan 7, 2011

I was looking to buy an Acura MDX and had very good experience with the dealership and specially the salesperson John Howard. They are very respectful, professional and honest. Their price may not be the lowest in the area but they provide excellent customer service. I would recommend them to anyone looking for an Acura.

reneewilson

Dec 14, 2010

This is probably the 9th car I have bought from Smail... I am pleased with the dealership and exceptionally pleased with the service department, especially Ralph. I feel confident that I am being given honest, and reliable advice regarding the upkeep of my vehicles. I am always welcomed like a friend when I enter the service department. This is an enormous part of why I continue to buy cars from this dealership. I really hope I can count on this type of service to continue in the future. Thank you for asking for my opinion. Renee Wilson

jhatrains

Dec 9, 2010

Since I first did business with Smail Acura, I have been very pleased with the dealership. The show room is very nice and of course the cars are a pleaure to look at. The salesman that I have dealt with, John Howard, is a very pleasant and considerate person. He is certainly not a high pressure person. On the rare occasions when I have brought my Acura in for service, I have waited for the car rather than leaving it off. The waiting area is very comfortable and I also enjoy their coffee. Their service has been very prompt and the service people have also been very friendly. Overall, I plan to use Smail Acura in the future for my car needs.

ppressman

Dec 6, 2010

I hate to even go shopping for a new vehicle because the prices are so high, sales people are usually pushy and they just want to make the sale. My girl friend and I were coming over to the WestMoreland Mall on Saturday, December 4, 2010 just to shop and not planning on going automobile shopping. She wanted to go to Pier 1 so I dropped her off and said that I was going to go through the Acura lot just to brouse around. I pulled in and was just looking. A sales person came out (John C. Howard) and was very pleasant and informative. I told him right up front that I was just looking and I was not planning on purchasing a car. He was still wonderful with me, friendly and informative. He explained the different types of acuras, what they included, and also some pricing. I was immediately interested in the TSX. He said that we could test drive if I was interested. We went for a test drive and I loved the car. He showed me the one on the showroom floor and I asked if we could get the same sale price as the TSX's that were outside. He said that he would talk to his boss. Everything went well, he was a wonderful sales person, put me at ease, very informative. It was the best experience that I have ever had when purchasing a vehicle. He made sure that I watched two videos and asked if I had questions. I cannot reiterate how informative he was. After the deal was complete, he helped me transfer my stuff from the old car to the new. He was very thorough explaining the entire interior of the car, buttons how to program asked if I had questions. He wanted to make sure that I understood all of the functionality of the vehicle. I was very impressed. I will be a return customer and I will refer your dealership to my friends. John Howard is an excellent salesmen and he is an asset to your dealership. The gentlemen that completed the final paperwork was also very informative and explained the warranty information and all paperwork thoroughly. He did not try and talk me into taking any additional warranty, but was very informative on my coverage with the basic warranty and what the extended warranty would cover. I was not going to purchase the extended warranty in the beginning, but I was so impressed with him that I purchased. Both personnel that I dealt with were great!! Keep up the good work.

revdeb

Dec 6, 2010

As you can tell, I was very satisfied with my experience with Smail Auto. I will have no qualms recommending Michael and Smail to my friends and relatives. We were considering a dealership closer to our home but the service department at Smail was much more impressive. Their pick up and delivery service is important to us since we live a distance from Smail. The personalized attention we received from Mike was remarkable.

andrewfield

Nov 17, 2010

Our sales consultant was excellent. His approach was refined, knowledgeable, and thoroughly professional. The shopping, pricing, and final transactional experience was first rate. We ended up with a vehicle very well matched to our needs and financial parameters.

importhchevy04

Nov 16, 2010

Clint was very helpful from the start finding what are needs were in a new vehicle. Having dealt with many sales men in the past, by far the best! Tested out a Used 2008 Acura RDX and fell in love with it. Clint took the time to go through all the different features and make sure that all our questions were thorougly answered.Jim was very knowledgeable in the finance dept to make sure that we were insured in all areas of the vehicle in the future. Jim sold us the 100k warranty at an incredible price that you don't find from just any dealership. Would definitely purchase another vehicle from Smail in the future. A+++++

fredkeen

Nov 1, 2010

We purchased an Acura TSX from Smail Acura in Greensburg, PA about one month ago. Our salesman was Wesley Drenning. When we arrived Wesley had three vehicles selected for us according to what we told him we wanted. We had an excellent test drive in the car we chose. The whole process including financing took about three hours.Financing was handled efficiently and everything was explained very well. The service department had our car in beautiful condition when we were ready to leave.Wesley was very friendly, informative and very importantly, efficient and professional. All options and services were presented to us so that we could make decisions about what we needed/wanted.Everyone we dealt with made us feel very welcome. At no time did we feel neglected or not involved in the process. We appreciate that there were no surprises. This was the best car buying experience we have ever had.We would definitely recommend Smail Acura.

jonyvages

Oct 28, 2010

I had a great experince at Smail Acura when I purchased my 2010 Acura RL they made sure I had very little to worry about and took care of my insurance info and all the paper work had my car ready before I expected it and made sure I understood the features and the operation of the car .Everyone was very helpfull and it was one of the best car buying experiences I have ever had .I will buy another car from them in the future and recomend them highly . Joe Suto my sales person was very professional and was truly interested in my satifaction with the car . John Harris a very pleased Acura car buyer !

leemarkosky

Oct 8, 2010

Wesley helped me purchase my first Acura TL in February 2009. I have had all service don to that car at the Smail Acura Dealership. Tehy service department is first rate. This past August, I recievd eamil from Smail Acura stating that I was selected to upgrade my 2009 TL. I deleted that email, thinking that is was a sales pitch. That afternoon Weslet returned my call concernig another matter. He proceeded to tell me that he was going to call about the upgrade that is being offered to me. I did not want to hear about, however I agreed to meet with him for a complete explanation. withing minutes we were in the lot picking out my new 2010 TL (AWD this time). It did cost me a little more money but The need for the AWD is there. Wesley and the staff did not push the sale, Wesley assisted me in picking out and purchasing the new ride. I like it , could not be happier with the Weslely, those in managment, finance and purchasing. and as I stated at the beginng the service department assisited me in keeping the 2009 TL it top n otche running condition, which allows the dealership the best car avalible for resale as a certified used car. This is one time I don't mind being the guy that takes the hit on a new purchase. due to my job I put a lot of miles on a car in a short period of time, being able to swap every year and a half or two years and keep the payment the same or close is a benefit to me.Thank you Wesley and all at The Smail Acura FamilySincerelyLee E. Markosky

mfiano

Oct 7, 2010

It was a pleasure dealing with the Wesley Drenning as a sales person. When I went to the dealership I was greated with a handshake and a good personality. Wesley showed me a few vehicles that he thought I would be interested in based off of our conversation. I told him let me think it out overnight and called him the next day to complete the purchase. He had everything arranged so that my time to complete the purchase took less than 45 minutes. I was very impressed. I would definately recommend Wesley and the Smail crew again.

nanajan

Oct 7, 2010

Wesley's friendly nature & profound knowledge of the MDX made the process of purchasing our new Acura a very pleasant experience. After the purchase, Wesley has continued to be available to answer questions and assist us in anyway possible. I would highly recommend Wesley to anyone interested in the purchase of a new Acura.

sylvie

Oct 7, 2010

I recently bought a 2010 Acura RDX. Joe Suto, my salesman, was very professional and he did not pressure me at all. That is very important to me. I can't stand pushy salesman and Joe was NOT pushy in the least. Joe was also quick in getting all my paperwork together and helped me with my XM radio. Calling them himself and staying on the line, which is awful.. He explained all the features in my car with ease. The Service department is always superb. They are very efficient and that is why I don't mind going back to them. I love Acura's in general because of their dependabilty and quality of the vehicle. I have had many before and will continue, hopefully in the future.. Sincerely, Cindy Hall

djankowski

Oct 6, 2010

My experience was very positive. You are always treated with respect whether you are there to purchase a vehicle or have service performed. I recently purchased a 2011 RDX from Clint Robbins, he was very professional and extremely knowledgeable of the Acura product. When I came in to pick up my new vehicle, I was given an extensive review of my car....from the navagation system, voice recognition system, how to use the various functions of my car....he even set up my XM radio, bluetooth, garage door opener, etc. I never realized my car had soooo many wonderful features. I highly recommend Smail Acura to anyone wanting a GREAT product, GREAT service, and a salesman who was not "pushy". I know that after the purchase they will take care of me and my RDX, because they also have the BEST service department. Thank you Clint Robbins, Ralph (Service), and the Smail Acura staff for making my purchase a good one.

bsknepper

Oct 3, 2010

This is the second Acura purchase from Joe and the fourth Acura we have owned. Joe is not your stereotypical car salesman. He makes the experiecne of buying a car fun. The dealership is accomodating and friendly from all of the staff, the sign that says we are to be treated as a guest. They seem to follow this!

smwillochell

Oct 1, 2010

Joe was great to work with. Adapted to my needs. I tend to do a lot via e-mail; and this is my 4th acura so I didn't want a long "every detail" review on pickup - although he did sit with me and covered at great length and walked me through 2 of the newest features I wasn't familiar with (bluetooth and ipod).Also - Ralph in service - who has handled all of our cars for years - was instrumental. I told my husband that I was going to price shop on the new vehicle and was talking to another dealer - saying we could buy at the other place and just still use Ralph for service. My husband said "no way - we need to buy from smail - Ralph is so incredible and we need to use them for new and service".

greytsx

Sep 29, 2010

Everyone was very friendly and professional. They answered all questions and were more than accomodating. I've purchased my last 3 Acuras from this dealership because of their friendliness and professionalism. The service department has always been excellent and accomodating also.

wck3030

Sep 20, 2010

Wes was a pleasure to deal with. I have purchased many cars and hated the experience and hassle. This was the best experience buying a car I have ever had. Wes and the Acura team made the transaction painless. It was quick with no hassle. I will certainly pass on the good word to others will will look to Smail for future purchases. Thanks to Wes and the Smail group.

puterski

Sep 14, 2010

My experience at Smail Acura in Greensburg was great. I dealt with Mike Arndt and have already recommended him to others. He was very friendly and not pushy. He made my Acura MDX purchase a breeze. Everyone at this dealership was very friendly and professional.

rgwosden

Sep 13, 2010

My experience of buying a used car at Smail Acura was phenominal.It was a pleasure to work with Joseph Suto and the rest of the staff at Smail. They lived up to their promise of making the process simple, honest and hassel free. I would recommend Smail to anyone interested in buying a new or used car.

judywebber

Sep 10, 2010

My husband made contact with Clint on Smail website and made arrangements to just meet and look at the TL. From the minute we stepped into the dealership, I was able to tell the excellence management of the company. So far, so good, but the best part was connecting with Clint. I'm in sales and can be very judgemental with other sales people. I expect alot. Clint really delivered more than I could have expected. He was so enthusiastic about the car. I couldn't believe how many additional items were on the car that were never explained to me by the last sales person. To make a long story short, I bought my 3rd TL. You definitely have a winning team in Smail Acura and Clint Robbins. I can't wait to tell all my friends about my wonderful experience.

larry smitley

Sep 10, 2010

The new car buying experience at Smail Acura was a most pleasant, straightforward, relaxed and rewarding experience of car purchase. Salesman Joe Suto and the Smail Team are first-rate. Smail Acura exceeded my expectations. I have no reservation recommending Smail Acura and Joe Suto to anyone interested in a car purchase.

docalana

Sep 1, 2010

Wesley was super knowledgeable about the Acura. He was able to not only answer all of our questions, but he also anticipated what we might like to know. This is our first Acura, and I wouldn't have known what to ask about available features.Wesley made the process of purchasing the car easy and hassle-free. He paved the way for a smooth transaction by having me pre-approved ahead of time and by calling my car insurance agent while we completed the paperwork. I appreciate his continued willingness and availability to offer assistance with our Acura TL. I wanted to be able to use all of the technology features and met with Wesley several times after I bought the car. Whether I called first or not, I was made to feel like a valued customer and didn't have to wait.I look forward to a continuing relationship with Wesley - both now and when we buy our second Acura in a few years!

rpwwalter

Aug 26, 2010

We are very pleased with our experience purchasing a new Acura from Samil Acura in Greensburg, PA. Our salesman, Clint Robbins, is professional, courteous, honest and thorough. He made the experience a true pleasure. Clint and the entire Smail Acura team did everything they said they would do and the car was flawless on delivery. The trip to Samil Acura is well worth it.

mayhughs

Jul 27, 2010

Smail Acura made the purchase of a car easy with no pressure. As we completed paperwork we were offered several after market products such as Auto Butler,wheel protection,etc.As we declined each offer,there was no effort to pressure us to purchase these products. As a consumer I felt I was treated fairly ,given a acceptable price on a quality product.

harvbanger

Jul 22, 2010

Fantastic car buying experience...probably the best in my 33 years of car buying days. Absolutely no pressure. This was a completely professional, relaxed and fun experience. I was surprised not to see the negotiation "games" that I've been accustomed to seeing in previous car buying experiences. This was a terrific experience. My wife bought her Honda Pilot about five years ago at their Honda dealership...and that was also a great experience. This time it was my turn to buy a car...and it was a Toyota Camry that the Acura dealership had on their lot. I was originally interested in the Acura TL...but wasn't totally satisfied after the test drive. My sales rep (Wesley) was very thorough in showing me many other cars that would fit the description of what I was looking for. After we settled on the Camry, I was just amazed at the quick and painless process of getting the car from their hands to mine. If I was asked to rate this experience on a 1 to 100 scale, I'd give Smail Acura a solid 100.

j_ortolona

Jul 19, 2010

We have had the pleasure to lease two Acura vehicles from Clin at Smail Acura. We leased our RDX in November of 2009 and the TSX just a few days ago. I have always been a fan of Honda/Acura, but we were so pleased we couldn't wait to come back. I realy take the time to research a few vehicles prior to taking one out on a test drive and let me tell you that you will not get a better 'walk around" anywhere. Clint really knows the vehicles inside and out, his attention to details is much appreciated. Upfront, personal, no pressure sales approach was very refreshing.

Kevin Kolar

Jul 15, 2010

I had purchased a vehicle at Smail in 2006, with Joe Suto assisting me through the sales process. I had not seen him in person since, even though we had spoken several times on the phone. When I entered the dealership in May, 2010, Joe immediately recognized me, and also remembered my name. This was very impressive to me, as it told me that this man truly gets to know and understand his customers and their needs.Joe listened to what I was looking for, and immediately provided several vehicle options that met my requirements. As he detailed each vehicle, he demonstrated his vast knowledge of the vehicle and each of the installed options. He patiently addressed all questions and confidently assured me that the Acura product, as well as the Smail Dealership, is committed to provided the ultimate experience both during and after the sale. I have purchased approximately 10 vehicles over the past 20 years, and I can honestly say that I have never encountered another sales rep who was as courteous, knowledgable, honest and fair as Joe Suto. A dealership, like any business, is only as good as the people that represent the organization. Joe is a remarkable ambassador for this dealership, and deserves to be recognized as a valuable component of their success.Sincerely,Kevin Kolar

Seigworths

Jun 23, 2010

In addition to my purchase experience with Todd, I can't say enough about how well my wife and myself has been treated during our first service experience at the five thousand mile oil change time. I have received a number of e-mails from Acura as well as from Scott Knabb of the Smail dealership Thanks everyone.

solly5

Jun 22, 2010

Clint was very thorough, pleasant, and not the pushy salesman type. He was very professional and was and is helpful. The pricing was within our tolerance and there needed to be no "games" played in that regard. My wife and I were treated with respect and no questions went unanswered or were avoided.

timmdx

Jun 22, 2010

From the very initial contact with Smail Acura and our salesperson Clint Robbins my wife and I were very impressed. I would describe our experience as being extremely comfortable. Everyone was very professional and Clint was someone we felt we could trust. They were all very upfront with the finances relating to the new car purchase and the tradein. We were also very pleased with the excellent explanation of features of various cars. It was helpful to us in deciding which car we would enjoy the most based on our needs and preferred ride and handling. We would recommend Clint and smail Acura to anyone!

LLBrice

Jun 20, 2010

My experience purchasing my first Acura was an extremely positive one. I was treated extremely well and I felt Todd, the salesman was very knowledgeable, helpful, and well mannered. Since purchasing my Acura, I've had my car serviced routinely two times and each time I have been treated with the utmost customer service. I would highly recommend Smail Acura to anyone.

harrdx5

Jun 16, 2010

Smail Acura is the most efficient and friendliest dealership I have every encountered! Before I went to Smail I went to another dealership (Acura) and I was looking around for about 20 min before someone approached me. They were very short on their presentation and I proceeded to look elsewhere. I walked into Smail Acura and I felt much love and kindness from Clint. He was willing to work with me; listen to my concerns and answer questions honestly. They are so knowledgeable and thorough with their customers. You certainly feel at ease and comfortable with them and they continue to provide the same friendliness each and every service visit. I will not take my car anywhere else and when I am ready to trade -Smail Acura is my #1 dealership! Clint Robbins is tremendous at what he does and continues to make you feel proud of your decision in purchasing from Smail Acura. I can't say enough great things about him but also the service department at Smail Acura is also tremendous. They are wonderful and they treat their customers with respect. They make you feel proud to own an Acura. EXCELLENT SERVICE!!!!!!!

lmk

Jun 16, 2010

For a little over a year, I have had the pleasure of owning a dream car, the Acura TL, AWD. The entire car purchase experience was just the start for me. My husband and I truly felt that our sales associate, Clint Robbins, was like a trusted friend. He had such extensive knowledge about the car and presented it in a pressure-free manner. Since that time, I have visited the dealership for service and Clint has gone out of his way to greet me and offer additional assistance. The entire staff has been phenomenal. Each and every team member has been friendly and helpful to me.

mdxforever

Jun 16, 2010

We were in the market for an MDX Advance and we had dealt with Smail Acura with Clint Robbins as the salesperson before. There is an Acura dealership less than 1/2 mi. from our residence but we drove 53 miles to deal with Smail and Clint in particular because number 1 he is a "class act" a very nice person - no pressure or games, number 2 he knows his product in depth and does a great presentation/orientation. We have always had great service from the ENTIRE Smail team - they really have it together.

ozone

Jun 16, 2010

We have worked with Joe Suto first on a lease and then on converting a lease to a purchase. He has always been first rate with his knowledge of the products, and always helpful with all aspects of the dealership operation. We would be very happy to work with Joe again in the future.

pam gumbita

Jun 16, 2010

Todd Rohaly was very knowledgeable to deal with at Smail Acura. If he did not know the answer to our questions, he immediately found someone who did. The servicewas efficient acknowledging OUR time was important. The customer service wasvery friendly and relaxed. No pressure was put on us, therefore, making us want to deal with this particular dealership. The follow up was friendly and in no way annoying to us.I would very much recommend Todd and this dealership.Kevin & Pam Gumbitakgumbitaatcomcast.net

rundan23

Jun 16, 2010

Clint was a fantastic salesman. Very professional and willing to go the extra mile to make sure everyone in the deal is happy. Stayed late the night of sale to make sure everything was completed properly. Next time I am in the market I will look to Clint and Smail Acura first.

debbie724

Jun 15, 2010

Outstanding Service from Joe and Jim. They may be two of the most upbeat, pleasant "car people" I have ever come in contact with!!! I have already recommended Smail Acura to one of my friends who is interested in purchasing a new vehicle.....I would not hesitate to do this because of my pleasurable experience, thus far! Both of these gentlemen helped me to understand the most important details of my vehicle and the transaction......thanks to both Joe and Jim!

DRJEORRIS

Jun 15, 2010

I have always been extremely pleased with the service I receive at Smail Acura. From the time that I arrive, the garage door opens and I am greeted with a friendly, "Good Morning Dr. Orris". The requested service is reviewed and I am quickly out the door. My only concern is one of cost. The driver's side rear view mirror's plastic housing was cracked as was the turn signal lens. The cost for the repair/replacement for the mirror was nearly $500. That's absurd. We are talking about pieces of plastic.

DARLENE10105

Jun 14, 2010

I WAS GOING WITH A FRIEND WHO WAS GOING TO BUY A NEW CAR. I WAS NOT GOING TO PURCHASE A CAR AT THAT TIME. WELL AFTER I LOOKED AROUND AND SAW THE NEW ACURA'S I CHANGED MY MIND. JOE GAVE ME ALL THE INFORMATION I ASKED FOR AND THERE WAS NO PRESSURE THAT YOU EXPERIENCE AT CAR DEALERSHIPS. THIS IS MY SECOND ACURA AND I THINK HE WAS THE BEST SALESPERSON I EVER WORKED WITH.

jgatti

Jun 11, 2010

Clint was very enthusiastic about the product. His knowledge of the products was unparalelled, making it easy to make an iformed decision about my purchase. At delivery, he was an excellent teacher, showing me each feature in detail. He took the time to get to know how I would use my vehicle's features and then showed me how . In gnereal, everyone at the dealership was freindly and client focused. The facitlity is also very nice. I am thoroughly enjoying my vehicle and all of it's features. From the tech package to the performance on the road, my Acura MDX is the best car I have ever owned.

ferrero

Jun 9, 2010

the dealership was friendly, accommodating and knowledgeable. Joe Suto answered all questions about my vehicle and when I went for delivery, he discussed all the entire vehicle with me.the service department has also been great. they do the necessary work on my vehicle and do it in a timely manner. if I have a question, they answer it.everyone I have dealth with has been very customer oriented.

lfilitske

Jun 9, 2010

Curteous/accomodating; not at all "pushy" and never demeaning.Always able to answer my questions in a very timely manner.Car always ready when it's supposed to be.Willing to work with the customer to achieve the best financing/price per vehicle possible.

marilynmphillips

Jun 9, 2010

Joe is great! He is friendly, genuinely interested in meeting my requirements, and highly professional. He takes the time to listen to my requirements and to show a vehicle that fits them. He has assisted me with purchasing 1 vehicle and has shown me another - admitting that he was not completely familiar with a GMC Yukon Denali (he works at the Acura Dealership), he got a GMC sales associate involved as well.

rjabir

Jun 9, 2010

WEsley was wonderful salesperson it was very nice to work with him.I would have no hesitation recommending others to him.He was very updated with all informations about Acura TL.He answered all my questions to my satisfaction especially with the technology part.

scubanick

Jun 9, 2010

My experience with Smail Acura thus far has exceeded my expectations for a car dealership. I never felt pressure to buy the vehicle and the test drive was relaxed. I was able to call Joe S. in sales after deciding I wanted to purchase my new car and he started getting the car and paperwork ready for when I arrived. I was in and out in less than 1.5 hours. I have been very pleased when dealing with the service department. They really seem to listen to the customer and do everything they can to make sure the customer is happy. I also appreciate the follow up calls to make sure I was satisfied with my service appointment. This is very important to me because it is in my opinion that the service department determines whether or not I will purchase another vehicle from Smail Acura, as well as decide to have my vehicle serviced at the dealership instead of a national chain.As of today, I would have no problem or hesitation recommending Smail Acura to family and friends.Keep up the good work!

Wayne Port

Jun 9, 2010

Joe Suto and all of the Smail Acura sales and service personnel have given my great service, to the extne that I now have two Acura vehicles. The folks at Smail make the car purchase/lease experience as easy as possible without hard sell tactics, inaccurate information, etc. and they go out of their way to provide excellent service and aid in end of lease transactions. I would recommend them to anyone.

cpkitt

Jun 8, 2010

Purchased a Hyundia , Azera from Wesley Denning . It was a very pleasant experience. On 12/12/09 my son purchased a Mazda RX-8 from Smail Honda. He was told that since this was second purchase in three months from Smail by our family, they would send him a check for $50.00 It was never sent. Inquired by e-mail and phone with saleman Nickie Perenyi,(Wesley Denning was not available ) however he never answered.

Peter A. Nelson

Jun 8, 2010

My late wife and I had also spoken with Mr. John Howard in the SMAIL ACURA Sales Department about a year ago (early Summer of 2009) about purchasing a new or used ACURA as a second car (our present car is very nice 1999 ACURA 3.2-TL which belonged to our older son). She became ill and passed away in October of 2009, and I have not decided what I will do yet. Gabe Leonard has been the Service Advisor for all of my service appointments on the 3.2-TL, and I could not ever ask for better, more responsive treatment than Gabe provides. His attention to detail and his thoroughness and courtesy makes my 20+-mile (one-way) trips out to their dealership in Greensburg well worth it. Because of the excellent care our son Scott gave the car when he owned it (and I am following suite), most of the work is just basic routine maintenance (lube/oil-change/filter-change). But the occasional actual mechanical/electrical repairs (and 2 warranty re-calls) are always handled by SMAIL ACURA with the same careful, conscientious "kid glove care" which is a SMAIL ACURA trademark and the primary reason I will never look anywhere else when buying a car or look at any car other than another ACURA. SMAIL - - and GABE LEONARD - - are A/Number 1 in my book!Peter A. Nelson

saragorby

Jun 8, 2010

I have had a wonderful experience with the dealer and the salesman. I love my car. Everything the salesman and thedealer promised me, they have done and with great service and a great attitude.Since I bought the detailing service,the dealer has picked up my car at my home, given me a good quality loaner, and completed the service efficientlyLast winter I damaged my car . The dealer fixed it quickly and at a very fair price. I would highly recommend thedealer and the salesman. Joe was easy to talk to, very helpful in showing all the features of the car and veryenthusiastic and informed.

5krace

Jun 7, 2010

We had an excellent experience working with Clint and ended up feeling that he was almost a friend. We were satisfied with the price and his advice on our behalf and have continued to stop by to see him every time we're in for service or in the neighborhood. We will definitely seek him out again for our next Acura.Dave and Darlene Albright

bguerrieri

Jun 7, 2010

I bought my first ACURA TL from Smail Auto, and sales representative Joe Suto back in February 2010. Smail Auto carries many lines of automobiles, and I truly wasn't set on the car or make I chose, but working with Joe Suto sealed the deal for me.Joe, was extremely knowledgable and most importantly to me, not pushy. He was able to read my mannerisms, was very prompt and up front....I like that. They were able to fit my car into my price range after negotiating a little bit. He has also checked in on me a few times to make sure I was happy with the car and if I needed anything. I have bought cars from other surrounding dealerships (Cochran) and the level of professionalism from Joe and the rest of the staff at Smail Auto will make me continue to buy cars from him/them. Highly recommended.

Decorate

Jun 7, 2010

I appreciate everything done for me through the Smail Acura dealership. From the very start of my car search, I was treated with much respect. The manager, Rich DePalma, made sure that I was looking at the best car to suit my needs. Joe Suto, sales associate, answered any car question with patience and caring. Joe often offered help with any technical questions that I had. He even called after the sale to check on how we liked the car & if there were any problems. Their fine service extended beyond the day of purchasing the car. Mark Smail, owner, made sure that my family was happy with my selection. He was there to congratulate us when we purchased. Mark personally called to thank us again. Joe, Rich, and Mark made us feel like an important part of their client family.

dlwest02

Jun 7, 2010

The purchase of our car was simple and efficient. The sales person, Joe Suto, was friendly and knowledgeable about the many features of the vehicle. Mr. Suto thoroughly explained the details of the warranty coverage on the certified used car that we purchased. Overall, Mr. Suto made the negotiations and purchase very easy.Customer service is paramount at Smail Acura. It began with Mr. Suto and continues with the subsequent services we have received on our car.

jbaron47

Jun 7, 2010

I had a great experience with Smail Acura and Joe Suto when I purchased my Acura TL and the service experience has been very good as well. I used their website and obtained an internet price to begin the sales process. After minimal further negotiation, the price I obtained was the one I wanted and very fair. No hassles and handled professionally.

kattanferretti

Jun 7, 2010

Joe Suto and the Service Department goes out of their way to make buying and servicing my Acura the best and most convenient way possible for me. I travel to my customers and my car is needed everyday. Smail helps me keep my car serviced by allowing for flexible service hours and offering loaner cars.

richcoff89

Jun 7, 2010

Our first experience with Joe Suto at Smail Acura was such a good one that we returned for our second Acura and brought along two family members who also now deal with Joe. From the intial phone call to the time we entered the dealership, Joe & the Smail team were friendly, informative, patient and easy to work with. We never felt pressured by Joe or anyone at the dealership to make a deal that was not good for us. The Acura brand is exceptional in quality and comfort. Other vehicles we considered cannot compare. Joe Suto & the Smail Acura team made buying our two Acura's a pleasant experience. We look forward to dealing with Joe when it is time for our next Acura. Other dealerships could learn alot from Joe Suto & the Smail Acura team.

ScottGehr

Jun 7, 2010

Joe spent a great deal of time with me explaining all of the features of the RLHe was willing to spend as much time as I needed to make the sales expierence a good one even if he had to stay after regular hours.Thank you Joe for your patience and professionalism.

tlascher

Jun 7, 2010

We have purchased 3 vehicles from Smail Acura. Joe Suto is the reason we keep coming back! He is courteous, professional, and really cares about his customers. His knowledge and enthusiasm for the Acura brand is unsurpassed. The attention to detail is always easily recognizable when dealing with Joe and Smail Acura. We've looked around, however, in the end, we always find ourselves calling Joe, and we have never regretted it.

vituccio

Jun 7, 2010

This is the second time I have dealt with Mr. Joe Suto of Smail Acura. Joe was absolutely incredible. He was very forthright and honest. I felt there was a lot of transparency in the interaction between myself, Joe and the manager. The thing that was really wonderful was the Joe remembered me from the first time I leased an Acura from him. He remembered all the details. I was impressed. I will definitely return to buy from Joe when my new lease terminates. I highly recommend Joe Suto to anybody who is interested in Acura.