Used Cars for Sale at Smart Motors Toyota in Madison, WI

Dennis

Sep 30, 2016

ASM was knowledgeable, friendly and efficient. Everything went as planned

JKL Lexus

Sep 30, 2016

Dealer did all service requested on schedule. Communication was good and there were no surprises.

SRD

Sep 24, 2016

I just purchased my second Prius-- this time a Prius V. I took two test drives in the car, and the service was outstanding. I was able to ask as many questions as needed and the dealer was gracious and very helpful.

Pat S.

Sep 23, 2016

My estimate was prepared rapidly and the repairs were completed the next day. Since I had purchased my car at Smart Toyota they also provided me with a free loaner car, which is a nice bonus.

Gloria

Sep 12, 2016

They were helpful in identifying the whirring sound...I needed an alternator. I would have liked to have my car repaired sooner...I had to wait almost a week to fit my schedule to theirs. I was thankful that I could walk to work a couple of days and didn't need to drive to Milwaukee.

NickHesterly

Aug 29, 2016

Smart Motors has been supplying a superior service to the Madison area for nearly a century. I would highly recommend them!

Mark

Aug 26, 2016

If you need a Service Manager who gives his best upfront pricing, call Mike in Service. He has been great to work with.

Gary Kuhnen

Aug 23, 2016

I damaged the drivers side review mirror and it needed replacement. Smart motors replaced the mirror and it is like the original. There service was excellent and the repair was also excellent. I would highly recommend Smart Motors for the purchase of a new car or the repair of a current car.

Brunoy1

Aug 19, 2016

I had an appointment for routine maintenance (which they send a reminder email about). I was greeted right away by the service representative and he was very easy to work with. The service was performed and the rep called me with updates during the service. They gave me a ride home while my car was worked on. The waiting area is great with TV, newspapers, comfortable seating and snacks/drinks available. The whole service department was very friendly and helpful with the appointment. I highly recommend this dealership and their service center.

BarbaraT

Aug 9, 2016

I took my car in to check to see if I had a problem. My car appeared to stall, but no problem was detected by the computers.

Evan

Aug 5, 2016

They accommodated me w/o an appt. Vusue was professional, courteous and responsive. He contacted me as promised with applicable information so I could make an informed decision about whether to proceed with repairs. I did.

Marty

Jul 29, 2016

Wonderfull. Got a great truck! Good price and Scott Nelson was very helpfully in helping me choose the right vehicle for my needs. Then getting it fast!

mase14

Jul 22, 2016

Very polite, friendly. quick service, nice waiting area

Damian

Jul 20, 2016

I had over $3K in mice damage to the interior of my 2013 Prius C and they made sure every thing was restored back to its original state. They even checked all the wiring and air bags to ensure they were working properly. Everything they did was explained to me prior to and after the work. Nice job Smart!

Marcus

Jul 9, 2016

I arranged to have service work done. Drop off went well. Service work was done across the street from main building. I was called and told the work was done and the car could be picked up. I went to dealership several hours later. The cashier desk did not have the paperwork for the service across the street. They called the technician who did not answer. After 30 minutes they learned the tech had left. Some one else had to bring the paperwork over, across the street. The whole process took 45 minutes. The annoying part was the cashier not apologizing and just saying it was not her fault and giving me the reason why the tech had to leave that day and when the person showed up with the paperwork 45 minutes later never apologized for the delay or breakdown on their part. OK, the tech had to leave early. That just means someone else has to get the paperwork to the cashier. They screwed up on that and no one wanted to admit it or apologize. they just kept giving me the excuse rather than the apology. Finally I told them I understood their excuse but was waiting for the apology. The work done was fine. But the pick up process was botched by them and annoying.

Ryan

Jul 6, 2016

My wife worked a night shift at a local hospital and had an oil change scheduled to have done before she drove home another 30 minute drive. Service writer attempted to up sell her on new tires. Which I had warned her they would probably try and do but her tires were fine and could make it through the summer and I would install new ones before winter since I have my own tire changer at home and access to discounted tires through my work. So she told them she did not want tires installed. Well after waiting for several hours for just an oil change it was discovered that the technician had installed new tires on the car. Knowing they had screwed up they offered to take off the tires and reinstall the old ones or they would only charge us for the cost of the tires and no labor. I was not going to make my wife stay there another minute longer than she had to since had already been there 4 hours. So she payed for the tires that were not in our budget and drove home half asleep. If they really wanted to do us a favor they should have fixed her service engine light but they would charge even more for that.

Larry & Marilynn wolle

Jul 2, 2016

We purchased a new Prius.Good customer service which we have had in the past & present. They also service our vehicles.

Carol

Jul 1, 2016

Took my Toyota in for rear brakes and waited there. Repairs took less time than originally quoted. Waiting room is clean and time passes very quickly with the big TVs and refreshments

David - a satisfied customer

Jul 1, 2016

Dave takes the time necessary to communicate with you about why your car is in for service and what preventative maintenance may need to be done. He follows through with his team to make sure your special requests are taken care of. He treats you like a person and not a number. I do highly recommend Smart motors for all your automotive service needs.

Freeda2

Jul 1, 2016

I always take my car to Smart Motors for oil/filter changes. They do a good job quickly and always talk to me about the results of their inspection. The waiting area is clean and comfortable and every employee is friendly and helpful. I wouldn't take my car anywhere else!

Used Toyota owner

Jul 1, 2016

I took my 15 year old Toyota Carolla in for routine maintenance, and to have door fixed.My passenger side door made a terrible noise and was difficult to open. Smart Toyota fixed it enough so I can turn it in for a new used car in a few months.

Dar (Edward ) Sayre

Jun 27, 2016

Was in for 90,000 maintenance for our 2011 Prius. Excellent service and friendliness. The staff did NOT try to push additional services or taking advantage of me (they never have). I greatly appreciate this especially since I am a woman bringing the car in for all services. They are extremely, friendly, helpful and honest. As a matter of fact, we are in the process of buying another Prius at your business. I am extremely happy to be part of your family!

Jean-Yves Sgro

Jun 27, 2016

My wife brought the car in for a hopefully just minor repair. The customer service she experienced was great, The repair was minor, quickly done and at no cost!

Sonny

Jun 24, 2016

Needed a brake job on an 11 year old Matrix. All good.

Jahmsee79

Jun 17, 2016

I took my truck in for recall work. It was performed quickly and professionally and I had all the amenities of home (and then some) at my disposal while I waited.

KRISTA THOMPSON

Jun 13, 2016

Excellent Service, yet again! I took my vehicle in for the routine 15k service appointment as well as a Complete Vehicle Detail of the inside and outside of my 2015 Toyota Highlander. Absolutely Fantastic Complete Vehicle Detail job inside and out, SMART MOTORS definitely exceeded my expectations, compared to other vehicle detailing businesses in the Madison area that I?ve used??100% Happy, will be back and will definitely recommend to others ? Thanks SMART MOTORS!

Julio Leon

Jun 11, 2016

Great it was a good service the survey too crafty make it simple

MK Schmit 5 Time Toyota Buyer

Jun 10, 2016

Made appointment for recall wasn't told on phone even with appointment you have to wait could be an hour or all day. Told car person we didn't know that but "no worries" we will go to breakfast and come back to see if they had a better time estimate. Finished eating and got a call my car was done! What a wonderful surprise!

Santa Tom

Jun 10, 2016

came back in from the 30k check up to have a extra precaution vacation trip out west so trying to prepare for any surprises. All was stillgreat needed new wiper blades. done on time

Ted

Jun 7, 2016

Moving to Madison soon as was looking to lease a new RAV4 from a local dealer. The team at Smart (i,e, Rodney and gang) could not have been any more helpful. We were able to arrange everything via the phone and email. They truly made the process stress for me. Highly recommend.

Matrix grandma

Jun 6, 2016

Friendly and prompt service provided in the time frame promised

1

May 28, 2016

Thank you for your excellent service and professional service representative who took the time to personalize the explanation of the service that was being performed as well as to clarify additional service that may be needed, when, and why.

Jim Keller

May 23, 2016

Took a little longer than they thought it would because of the delicate work that had to be done. Otherwise it was a flawless visit. Classy dealership.

bob

May 16, 2016

factory recall of my 12 year old Toyota. I was treated well and they even washed my car at no charge.

Grace Lue-A-King

May 16, 2016

I arrived minutes to 7:15am. I drove straight into the service area, whereafter I was accompanied to the desk, my particulars were looked up in the computer, then I was allowed to initially wait for 5 hours (estimate). I completed 100 questions and answers of my school mock exam (400 more to go), I had popcorn, a doughnut, I was going for more, when I was called after 2.5 hours..the job was done (changed both front complete struts), wheels aligned etc. I got $30 discount on service. I am always satisfied at Smart Toyota, they do a good job. A seasoned mechanic told me to only change one strut, yet Smart motors suggested replacing both, quite logical, I also reasoned, they were never changed, too bad the right front went into a manhole while driving approx 70/80 mph in Greenville MS. It make sense to change both for then, to me, they would have equal strengths, right or wrong?Thank you Smart Team,Gracie

Terri L. Severson

May 16, 2016

As always the customer care and service at Smart Motors is excellent.

KamalRAV

May 14, 2016

We first met Todd on the lot and we started looking for the car that we wanted. Todd was very professional and knowledgeable. We picked the vehicle that we liked within 24 hours. We then met with John who went over the training phase and did a great job explaining everything patiently and professionally. Here's what my kids had to say about Smart Motors in Madison, and the personnel that we interacted with: "Thank you for everything you helped us with! We were very happy about this car. And we really liked the cookies here; they're really good!"

Ken

May 11, 2016

Always the best service. I just had to wait two hours + for an express oil change.

Julieo

May 9, 2016

Repair needed was well explained. Done on time. Charges were competitive.

Jennifer

May 7, 2016

I was in the market to buy a new vehicle, going into Smart Motors was a very pleasant experience. Derek P and Justin Jackson were very helpful and extremely knowledgeable. I will recommend them to all of my friends and family.

Rin

May 6, 2016

Scott at Smart Motors is my favorite all time sales consultant! I have bought 3 new Highlanders from him after having 2 accidents. He answered my call on his day off and started searching for a new vehicle for me, even if they did not have it on the lot. The price couldn't be better on all of my purchases. Scott assured my husband and I that he would find a time that worked to close on our new vehicle.....not many people are available after normal business hours. Service has been expedient and I was always able to make an appointment for any maintenance quickly. I also have to say that my Highlander kept me safe when vehicle was totaled and we walked away with scrapes only. Thanks again for another great vehicle.

Ray Crews

Mar 25, 2016

I wanted to lease another car- my current lease was about to end- but my credit did get bad. Salesmen and finance manager found the way for me to get new car despite my credit score. Thank you!

Alvaro Q.

Mar 21, 2016

Very good services, excellent time! !

Krista Thompson

Mar 21, 2016

Scott Lutzke, Service Advisor at Smart Motors, was truly my saving grace yesterday morning after the lens of my rear light in my new Toyota Highlander busted out while I was backing out of my driveway. Perhaps I failed to use the large screen on my dashboard, directly in front of my face??otherwise noted as the ?back-up camera? which resulted in hitting the garbage can at the end of our driveway. YIKES?not a terrific way to start the day, I must say! Anyway I went to Smart Motors first thing before heading to work with high hopes to get the lens replaced before the end of the day, ?as if nothing ever happened? in the eyes of my husband, that is! There are some things that are best left unshared and this was definitely one of those finer moments! Scott was absolutely fabulous as he knew time was a factor. He took a look at the minor mishap, what it would take to fix it, consulted with the parts area which said they could have the new lens by 7AM the next morning, provided me a quote for the total cost of a new lens/labor, scheduled a time for the replacement of the lens for the following day and had me on my way in less than 15 minutes! Not only was Scott extremely efficient, he was very personable as if I had worked with him for years. Smart Motors, truly never ceases to amaze me, excellent customer service and such a positive fun place every time I walk through the doors. The Toyota Highlander is our 2nd New Vehicle with Smart Motors since 2014 and we have no desire to work with any other dealership!

Toyota fan

Mar 21, 2016

We went in to get a new battery for our car and walked out with the new battery--and a new car!

Mary Jane Williams

Mar 15, 2016

My husband and I recently leased a Rav4 Hybrid, our 8th vehicle from Smart Motors! Our salesperson was Scott Nelson and also worked with Justin in finance. The whole experience was fantastic. Low key and efficient. Will be back for our next vehicle!

Susan Niemuth

Mar 13, 2016

My experience w/ purchasing vehicle's at Smart Toyota w/ Scott Nelson & Dana Raker are always so amazing. Scott & Dana have wonderful customer service & know what they're doing. The communication was unbelievable. Dana thank you for all your help. Scott thank you for your help & also checking on how I like the vehicle. I love working with you two & I'm looking forward to seeing you guys again in 3yrs. The birthday bow was amazing. Susan Niemuth

GmaReu

Feb 1, 2016

Clint Phillips provided excellent service in selecting Rav4 to lease. This was the best car procuring experience that I've had.

Middleton Customer

Jan 30, 2016

Completed repair from an accident. Excellent service from beginning to end. The quality of the repair work is impeccable.

Susan Hagen

Jan 30, 2016

My 2011 Camry battery needed to be jumped in order for car to start. Drove the car to Smart Motors Express Service. They tested the battery which they had installed just 4-5 months ago and found it to perform subnormal based on its age and replaced it for no cost since it was under warranty. The service technician was very courteous and explained the situtation very clearly. It was replaced without much waiting time.

Alexa

Jan 29, 2016

Great service. Fast and clean. Workers were very nice.

Sandra Wills

Jan 29, 2016

I had my 30,000 mile check and everything on my car was perfect. The person who helped me, the girls checking me out, everything was great!

Krista Thompson

Jan 27, 2016

SMART MOTORS TOYOTA has fantastic customer service from start to finish. Back in August 2015 I picked up 2nd my new vehicle from Smart, which is a Highlander and since then I have been back to SMART for an oil change etc. SMART provides white glove customer service 100% of the time, it doesn't matter what you are there for, whether it is buying a vehicle or having your vehicle serviced. It's a fabulous experience as everyone is so nice and accommodating, no other dealership in the area can replicate SMART MOTORS touch!

Z.Li

Jan 24, 2016

I brought my car to Smart Motors Toyota for a maintenance check. The service was quick and finished within an hour. Good experience.

Bill

Jan 8, 2016

Servicing my car here is always handled with the highest levels of professionalism and expertise. The customer waiting lounge is terrific and helps waiting time to pass very quickly.

LarryM

Jan 8, 2016

Very good service with a friendly staff and comfortable waiting area.

kmyefchak

Jan 3, 2016

I was able to book an appointment with Smart Motors on one day's notice to check into a "check engine" problem. Asst. Service Mgr. Vusue Thao clearly stepped me through the process of needing a computer diagnostics check. I was contacted to discuss necessary repair which was performed on the same day. Courtesy shuttle was provided to my office. Courtesy inspection was also performed. Discount coupon off 10% off was added to my invoice w/o my knowledge which was a big plus. Overall very satisfied with my repair experience at Smart Motors of Madison.

Steve

Dec 31, 2015

I was in the car business in Boston for five years and it was a wonderful experience working with Mike Kluvia. I am very demanding New Yorker and Mike was extremely patient with me. I would definitely come back to buy a car here and work with Mike. Buying a car can be a very stressful situation, but Mike made me feel relaxed and it was a painless process.

DaveB

Dec 25, 2015

Easy from the setting of the appointment to the drop off of the car to the pick up. Well done.

Ben

Dec 24, 2015

We were contacted. We had already bought a Ridge line from another cars.com dealer. Now please stop sending cars.com emails, as I already have the vehicle I was looking for. Thanks. Vince. I did not visit this dealer.

Joe shopper

Dec 24, 2015

I contacted Smart Motors after reading about a used car that I was interested in. But by chance, the car I had my eye on was sold the very day I was scheduled to come in and test drive. But the staff was very good about keeping in touch with me via phone and email about other vehicles I might be interested in. Although I made a final purchase from a different dealer, I admire this company's professionalism and follow-through.

W A

Dec 23, 2015

Went in to get the passenger air-bag recall completed.That was supposedly taken care of????While taking care of the recall, a supposed courtesy inspection was done on the vehicle-----we were told that we needed our brakes repaired/replaced ASAP---that the front were down to 3mm (needing new rotors & pads) and the rears were down to 1mm (needing new shoes/pads and the drums machined) and that this is considered a "RED" condition---needing immediate attention. Estimate given = $670 - $690.Took the vehicle into our local repair shop about a week later.The front brakes needed replacement (rotors & pads) but the rear brakes were still OVER 50% and in no way needed replacement--just Cleaning, Lubrication & Adjustment---Total cost for all above = $340.55.Our corolla was originally purchased from your dealership but never again.

Shawn O'Connell

Dec 21, 2015

Bought a new RAV 4 and could not have felt better with the process.

Tim Schell

Dec 21, 2015

I actually enjoy coming here to get my service checkups done. It's a very comfortable facility with nice people.

BWB

Dec 17, 2015

Had a great experience buying a used minivan from Jason H. He took the time to walk us through the features and did not rush us even though we arrived near closing. I liked that he wasn't pushy and gave good answers to all our questions. There was a slight hiccup when I picked up the van (battery died) but he kindly offered to pick up the vehicle from my home and replace the battery if that happened again.

Edward

Dec 12, 2015

Service recommended just what was needed and not more.

Greg Fritz

Dec 12, 2015

Our sales person, Scott Nelson, was a great help in purchasing our new Avalon. We had picked out a 2015 Limited model but unfortunately because they could not supply it within a week because of a recall on the radar system he went the extra mile to find us a 2016 Limited with the same features that did not have the delivery hold on it and Smart Motors stood behind the commitment and provided it basically at the same price. The only difference was the color of the interior. Scott had the car routed to Smart motors from another dealer and we had it within the original week that had been promised for the 2015. The whole sales experience along with finance and the training was great. In addition we had a few other things done to the car and the Smart detailing department also made this a great experience.

Steve

Dec 11, 2015

Service has been fast and always of high quality. Convenient location and fast service allow me to return to work or my day on schedule.

Rich from the East

Dec 4, 2015

My Prius was in for it's 25,000 mile check and service was great as usual. Everything was completed on time, service people were very professional, the facility was immaculate, and they even solved one small glitch in the service bill to my satisfaction. When buying my next vehicle, this will be the first place I stop.

Robert, Madisn WI

Dec 4, 2015

I always use this dealer for service. I've never had better service anywhere.

Cheryl Krebs

Dec 1, 2015

Had my car in for routine maintenance. Car was done on time. Very customer friendly.

ArtWebb

Nov 30, 2015

Nick did a great job of finding the car I wanted and a deal I could afford. Everyone was very friendly and informative.

LoisLF

Nov 30, 2015

Once again Excellent service. I was moving from out of State and my maintenance would have come due. They were able to get me in the next day. No problem!

Anne

Nov 26, 2015

Timely and well done. My car had several issues and staff did a great job

WarrenE

Nov 26, 2015

Came with concerns that have not been addressed at other dealerships. Listened carefully and developed a plan to address an intermittent problem

Yaris Owner

Nov 25, 2015

It was pretty good. Quickly done. Nice lounge while I waited.

Dave Petrashek

Nov 24, 2015

Smart Motors does what it says and on time. Woo-Hoo

Jan Reger

Nov 24, 2015

Service good and done in a timely manner. Waiting room clean with newspapers. coffee and treats.

Jay Lai

Nov 24, 2015

Smart Motors offers a great service, including professional maintenance work, well decorated waiting room with various selection of snacks and refreshment plus big screen TV. I enjoy being here every time.

Vance McCaw

Nov 24, 2015

Friendly, helpful, great suggestions, cookies too!

Susan Hagen

Nov 22, 2015

Service people very knowledgeable and accomodating.

DianeD

Nov 21, 2015

I recently purchased a RAV4 and was impressed with how smoothly the whole process went and how helpful and patient my salesperson Chad was. The facility is awesome.

Sue

Nov 21, 2015

My review was to be a 5-star and it came up 1. I have now bought my 3rd vehicle from Smart Motors and from the same sales person Mark K.

Jerry C

Nov 18, 2015

I felt they went over and above....rare...............................................................................................................................................................................................................

Swp

Nov 17, 2015

Staff helpful and professional. Clean facilities.

DLP

Nov 13, 2015

We were very satisfied with the work that was done. It took a little longer than expected but in fixing the leak that we had another one was found and they fixed that at the same time. Parts had to be ordered so that is why the longer time. They kept us informed on a daily basis of the progress on the repairs. They did all the checking to see if repairs were covered under out warranty which was very helpful to us. We were very satisfied with the work done.

Val Hansen

Nov 13, 2015

Had a pleasant experience. Received new tires. Was able to get a loaner vehicle to use while my vehicle was serviced. Service was finished in a timely fashion. Appreciate that they also support the Toys For Tots campaign.

Ball Body Shop

Nov 6, 2015

Ball Body Shop treats you like family. Their quality of work is outstanding.

Mango

Nov 6, 2015

I brought my car in because I heard a rattle. They looked at it and could not find anything wrong, so they didn't charge me.

PcJ

Nov 6, 2015

few times, waiting period is too long.....but all the free food and drink is a plus and help comfort customers while waiting.

Henrietta L. Patterson

Nov 5, 2015

As usual I had a pleasant experience. As a woman I was treated with respect. Thank you.

Cheryl

Oct 31, 2015

When I made my appointment I gave them my name, address and vin#, they were able to look up to see how many recalls were needed to be done. When I arrived to the appointment, they were quick to get my vehicle in, but I had to wait for about 10 minutes while they typed all of the same information in again, when the only other info needed was the odometer reading. This was a waste of my time,

Lauraine Smith

Oct 28, 2015

Replaced rack & pinion(spell)steering & had to return due to blow up of power steering pump after 40 miles. Smart made it right by fixing & only charging me for new pump. Appreciated loaner cars; although, neither performed like my Lexus.Jesse handled the situations well & did follow up with me. All Smart personnel were friendly and helpful. Coffee is great as well as cookies & fruit.

Maggie

Oct 24, 2015

The service at Smart Motors is amazing. They treat their customers very well.

lynn plageman

Oct 23, 2015

they said 1 hour and was right on time and did everything expected

TK

Oct 23, 2015

This was the third car that I purchased from Smart Motors. I always check other dealers and I'm always turned off with their approach. Salesmen at Smart Motors are always pleasant, accommodating and they do not pressure you. They gave me a very good trade-in value for my car. Thoroughly impressed and I will not buy a car from anyone else.

Judith Nowland

Oct 16, 2015

Very pleasant and helpful customer service. Answered all questions I had.

packer fan

Oct 10, 2015

Scheduled Maintenance visit. Early AM drop off with a loner pickup, choice of loner cars and all of it goes smooth and out the door in 10-15 min. to take care of my day.

Julieo

Oct 9, 2015

Excellent staff, dependable,extra mile, good follow up., will return when needed

Nicole

Oct 9, 2015

Excellent service and I didn't have to wait very long. I always enjoy bringing my car to Smart Toyota because I know the car will be well taken care of and the service writers always do an excellent job explaining everything that needed to be done.

Helen, sr citizen

Oct 5, 2015

Great job servicing my 2002 Prius! It was in for its regular service.

Alfonso

Oct 3, 2015

Took the new car in for detail work and found polish shadow still on the exterior.

Himal

Oct 3, 2015

I am no satisfied with the car wash after service.

Judy Bell

Oct 3, 2015

Smart Motors is the best!! I highly recommend them.

Green County resident

Sep 25, 2015

Smart Motor has provided the best service I've experienced so far from a Toyota Dealership

Rich Johnson

Sep 21, 2015

Service was exceptional. Friendly, Courteous and professional.

N, /terry Jorgenson

Sep 15, 2015

I was in for service on my vehicle. It was prompt and service provided was explained prior to being done on vehicle.I grade it a 5 star experience and will return.

Prof86

Sep 15, 2015

Had my Scion FR-S in for warranty repair of window seal and tail light seal (both of which had developed leaks) Work was efficiently completed while I waited in about an hour in both cases, saving me from disruption to my work day. Pleasant and knowledgeable communication from service managers Scott and Calvin. Highly recommended.

Paul N.

Sep 13, 2015

I needed help with the bluetooth in my 2013 Highlander during a service appt and got the help I needed.

Gyork

Sep 4, 2015

Excellent customer service. Service representative was courteous and efficient. Clean and comfortable waiting area. Overall an excellent experience.

Eric R.

Sep 2, 2015

Very friendly and helpful service staff; incredible waiting room with many refreshments, snacks, comfortable furniture and multiple current newspapers and TVs.

Don

Aug 31, 2015

came in for an oil change they were busy. Told they were busy and wait would be about 45 minutes, job was done in 30 minutes. Facilities were clean and snacks while waiting are very nice.

AC

Aug 30, 2015

Mike was fantastic. He made the entire experience easy and fun. All of the staff was great. Thanks for everything.

Terri Klein

Aug 25, 2015

I was waited on promptly and my car was serviced fairly quickly.

Pete

Aug 24, 2015

I am a repeat customer who enjoys coming back here. They have a comfortable lounge with snacks and drinks while you wait for your car. I don't mind the wait as they have newspapers, magazine and televisions. On top of all this, you get a free car wash.

Peggy Lott

Aug 22, 2015

Always happy to have our vehicle serviced here. Staff always friendly, knowledgeable, efficient, trustworthy.

Dale

Aug 14, 2015

Easy to talk to, no pressure sales, the facilities are very comfortable

Elephant with a memory

Aug 10, 2015

It was not always so some years ago when I remember cars coming out worse. But this is completely turned around! Expert service, it's nicely organized to have coffee while you wait. Everyone is cheerful and helpful.! Thank you.

Wipp

Aug 9, 2015

Clean shop. Quick turnaround time. Done right the first time.

Ernest A

Aug 8, 2015

We purchased a Toyota Prius V from Smart Motors in 2014. The entire buying process was seamless. The sales agent was the ultimate professional. Recently the car was hit while parked in front of our home and we took it to Smart Motors. They assess the damage, gave us a loaner and contacted both insurance companies and throughout the process kept us apprised of how "the repairs" was coming along. Now we have our car back - impossible to tell that that it was in an accident. An excellent job by the team.

TacomaFan

Aug 8, 2015

I brought my 2014 Toyota Tacoma in for a 15,000 mile service. I mentioned to the service person that my truck got scratched in a parking lot by a dog that jumped up with it's muddy paws on my drivers side door (I was not present put the paw prints told the story). They referred me to Peter Graper who handles these types of issues and he said he was sure that they could take care of the scratches. The body shop schedule was full for the day so I made an appointment for the following week. My appointment was yesterday at 12:00 noon. By 12:30 I was back on the road and the scratches were completely buffed out. To top it off, they charged me $0. Thanks Peter!! This is over the top service!

Tom Moi

Jul 27, 2015

Brought my Toyota in for a recall and checkup. I waited only 2 hours for excellent service.

AnP

Jul 26, 2015

I took my car in for a recall, and 75,000-mile maintenance, The service rep was great and very helpful.

Jim

Jul 24, 2015

The customer service is always very professional, thorough and prompt when I take my cars to Smart Motors for service.

Mary

Jul 24, 2015

Just needed the routine oil change/maintenance. Drove in without an appt to the Quick Service part of the service center. I couldn't believe how quickly the work was complete. Hardly had time to enjoy the waiting area... (with beverages, cookies and pop corn, WiFi, children's area).

ND

Jul 24, 2015

5000 mile check-up: I was told to allow an hour but it only took 20 minutes. No appointment needed either, which was great! Thanks!

Zeke P.

Jul 22, 2015

I took my 17 months old Rav4 for 15000 mil maintenance at Smart Toyota Madison where the car was purchased and It turned out to be my worst car maintenance experience in the past 15 years in Madison where I have purchased three new cars. Upon checking in, an "advisor" was assigned to my case. And I have to say he did a very poor job that was not compatible to the name of of Smart Toyota that I trusted for years.First of all, there was a warranty coverage issue. My car was just 17 months old. Yet the brake disc was seriously rusty. Every time I brake, a loud and ugly noise would be produced. The maintenance "advisor" refuse to fix it under warranty, claiming that brakes were wearing components. I tried to explain to him that the car was driven normally, the brake pads were not worn, and the car always stayed in my garage overnights. It was more like a quality problem than a worn issue. The "advisor" just declined. When I asked whether I could talk to the management. He just said no. (Eventually, with the help of the Smart Motor dealer from whom I bought this car, Smart motor did resurface the discs at no cost. However, the noise, though less, is still there.)Secondly, at the time of checking out. I was given no information of what had been done. I did get a sheet saying that a "15000 mile" maintenance was performed with some multi-point inspection done. However, I was given no information about what were actually inspected and what the status of the car was.Third, and the worst as I believe, on the day following the maintenance, I sent an email with above concerns to the "advisor". And I have heard nothing back from him. Not even an acknowledgement. This was no Toyota as I had in mind.

Beth Westerfeldt

Jul 21, 2015

I brought my vehicle in for an oil change. They reviewed my previous servicing, rotated my tires, checked my brakes and cooling system-and checked all the fluid levels. This eased my mind as I was planning a trip and didn't have time for a regularly scheduled service.

Margaret and Thomas

Jul 21, 2015

Ryan was our wonderful salesman he is knowledgeable about his product and on questions he couldn't answer he was sure to find out the answers to our questions. He has a great sense of humor and was always on time for our visits all the way through to the purchase. I would highly recommend him.Jason was our financial guy again had a great sense of humor but really knew his end of the transaction. If you are interested in purchasing a Toyota they are the ones to go to.Happy Customers:

Michael J. Cone

Jul 21, 2015

I 'm going to tell everyone I know about my experience in purchasing our new RAV4 from Smart Motors. Going to tell them about the friendliest people who helped us buy our RAV4, they were not salespeople they were there to help us. Our salesperson was Clint, the man was awesome. We got to know him and his family, we laughed and talked about everything under the moon. Yah we spent a lot of money getting our new RAV4 but we really had a good time. He showed us all the cars we had talked about then showed us the ones we could handle in our budget. There was never anything said about you should buy this or buy that, it was always what we thought. Clint always was polite and understanding, never pushing us to do something we didn't want to do. We actually picked out our own vehicle, he let me walk around the parking lot and I found the car I liked and then should it to my wife, Diana and she thought it looked great then we showed it to Clint and the got to work on the paperwork and we now have the vehicle we've wanted for a long time. We got the color we wanted, the interior we wanted and we are driving our new RAV4 all over Baraboo showing it off to everyone.If anyone asks me where to buy a vehicle at I'm going to be telling them to go to SMART MOTORS IN MADISON TO BUY IT.I'd like say thank you to Smart Motors for having the people like Clint and ALL the other staff they have there and for making it such a nice experience buying our new RAV4. It's hard to say but they've improved on the experience of buying our new one since we were there buying our first Toyota way back in the very early '90's. It was a lot of fun back then with Dave Adams as our first salesperson to deal with way back then.Thanks again Smart Motors for being who you are!!!!! :)

highlander owner

Jul 20, 2015

fast, efficient and easy oil change at a very short notice.

Connie Burhans

Jul 17, 2015

We always have the best at Smart Toyota they are the best. Friendly knowable and great service

Ken and Mary

Jul 16, 2015

We greatly appreciated the professionalism, knowledge, and attentive service our salesman, Scott Nelson provided in the purchase of our 2015 Toyota Corolla. We LOVE the car, had a great buying experience, and enjoyed the snack bar area very much! I highly recommend Smart Toyota and Scott Nelson!!

Toni Brandt

Jul 15, 2015

Took my car in to Smart Motors for a routine recall fix. The facility was very nice and accommodating and the service was great. I would recommend this car dealer to anyone.

CDM

Jul 12, 2015

I always get quality and professional service and have never had a problem with their work.

Dave S

Jul 11, 2015

Regular 2 year maintenance done efficiently. Good waiting area.

autmnlady

Jul 7, 2015

I love the VIP feeling every customer gets.... even when simply bringing my car in for service.

Amy

Jul 4, 2015

While travelling, many lights on my Highlander Hybrid dashboard starting lighting up. We made arrangements to deliver to Smart Toyota and left it. I worked wtih Dave, who communicated every step of the way with me and left me feeling as if I was in control of the situation. It turned out the repair was not as terrible as I imagnined. He suggested that the cracked windshield be replaced while my car was waiting to be picked up, saving me an additional chore.I was very happy working with Dave in the Service Dept. I felt he treated me with respect and as a woman, that has value.

ClassicalMusicGuy

Jul 3, 2015

Quick service with pleasant waiting facilities and a courteous staff.

LoMadtown

Jul 3, 2015

I recently took my 2010 Prius in for Express service for oil change and tire rotation. The wait was pleasant and the service excellent, as usual.

Jan G.

Jun 29, 2015

Very friendly. Very helpful. I never feel as if someone is talking down to me.

madcityjan

Jun 28, 2015

Fantastic experience. Definitely a customer focused experience.

JESarnow

Jun 27, 2015

Recently received service on my Lexus 400h. Rachel helped me. She was awesome! I'll not go back to Lexus dealership for my services. Smart, you have my business!

Laura Laurenzi

Jun 27, 2015

This is the third new car we purchased in 3 years from this dealer. We used the same salesperson for the first two purchases, unfortunately he wasn't able to help us due to medical reasons. The salesperson that worked with us was just as good. What was even more impressive was the relationship between the staff at the dealership between them and the customer but also amounts to themselves. We never saw (or have seen when we have gone for service), a " sad sack". I rate the dealer a 5 star for customer service and satisfaction, but from my observation 5 stars for taking care of their own sales and work force. Keep up the great worl!

Mitra

Jun 27, 2015

I liked the fact that people who are working there, know what they are doing and they are very helpful if you have any questions. The environment was very friendly which made it easier to trust. As my first time being envolved in leasing a car, It s been a good experience.

J L Hetland

Jun 24, 2015

Great service and attention to me and my vehicle. It felt very personable and trustworthy on my 60,000 mile service. Was very fair and saved me some money since I just had my air filters replaced on my last visit. Appointment was simple, finished faster than I expected. Service agent was awesome in taking car of my vehicle, explaining the status of my highlander and the service was very timely. I always recommend Toyota Smart to friends and keep those ice cream sandwiches stocked up.

Dennis Spurlin

Jun 16, 2015

Great experience, excellent product, outstanding sales consultant.

Christine Holm

Jun 13, 2015

After sending a negative customer satisfaction survey to Smart Motors, I was called and offered a free oil change for my trouble.

Mary M.

Jun 12, 2015

I bought my car in 2008 and have had it serviced faithfully at Smart the entire time. Really trust the staff and have been treated wonderfully. I love my car and the service at Smart.

William

Jun 12, 2015

Had an appt. for a oil change and tire rotation. Took 1 hour and 50 minutes. Much too long for having had an appointment.

Claire

Jun 5, 2015

I loved the rep Jamie who was honest up front about what needed to be done ...and not done. Even though he made a mistake on the bill he was gracious an apologetic about it and quickly resolved the problem.

Rick H

Jun 5, 2015

Have purchased several vehicles from Smart and have them serviced there. Always pleased with the staff and service.

SarsP

Jun 5, 2015

Service adviser was knowledgeable. Importance of follow up service was stressed.

Toyota Fan

Jun 5, 2015

I find the facility pleasant, with drinks, snacks and even a massage the day I was there.

Tom O'Brien

Jun 3, 2015

Smart motors and Toyota fixed my car Outstanding service

Dave Topp

Jun 2, 2015

Good job explaining service, would've liked to hear about recalls!

Robert L Wilde

Jun 2, 2015

Dave Marks helped with my recall on my Avalon. All my contacts with Dave have been most helpful and appreciated. He is my go to guy for all my service. You have a great employee.

Jan Reger

Jun 1, 2015

The rep explained what needed to be done and why. He told me that it was not critical but highly recommended before the bakes did get critical. Gave me a quote and then called later as they needed to do something else. I felt like they were being honest with me. Overall, good experience.

Karl Legler

May 31, 2015

Very Courteous and exceptional treatment by their customer service. Even the waiting room is wonderful: food and beverages available free! I can hardly wait for the next occasion for service! We bought one of our cars elsewhere but we only go to Smart for service. We have been going to Smart over decades! Great place.

Judith Tate

May 30, 2015

Gary was wonderful and personable and made my experience very good.

Pleased customer

May 30, 2015

Greeted immediately upon arrival, thorough overview of upcoming service, great customer waiting area, fast & friendly

Julie

May 25, 2015

We recently moved to Madison! I needed some warranty work done and SMART Toyota completed everything even though I didn't purchase my vehicle from them. We will be going back...

Pat

May 24, 2015

Work done within specified time frame I was given when I arrived for my appointment.

RKVH

May 24, 2015

Always easy to schedule appointments. Service is done as and when expected. Facilities are lovely.

Chuck

May 17, 2015

Brought the car in for 15,000 mi. service included in the purchase. The staff was friendly, helpful and efficient. It all seems too good to be true. The experience was strange and made me feel a bit uncomfortable as I felt out of place. The waiting area was very clean and well stocked, and my car was ready sooner than expected. I do not know what you could do better. It just felt weird. I guess I am not used to things being so simple and pleasant.

John

May 16, 2015

At Smart Motors the people are consistently friendly and helpful. They always do what they say, and the time it takes to service the car is quick, and always as long as they say it will take.

jnana

May 15, 2015

Just picked up a 2015 Toyota Highlander. We worked with Scott Nelson and had a great experience. Scott worked with us on our trade in, found the vehicle we wanted in just a few days and made the entire process easy and pleasurable. We have worked with Scott and Smart Motors several times in the past and have always been extremely satisfied.

Brian

May 14, 2015

Was lookin for a newer vehicle and was having issues picking one. Seth Christoph was patient and continued to work with me until I had found what I was looking for, ALOT OF TEST DRIVES! I was not pushed in any direction and felt I had a great purchasing experience. The vehicle I purchased had a transmission issue and Luke from the service dept pointed me and my repairs in the right direction. The repairs are being made and this has put my mind at ease.

James Bloodsaw

May 13, 2015

I love Smart motors friendly people get the job done great customer service...

DV

May 12, 2015

I like the immediate attention and prompt service - always friendly and helpful

Mango

May 11, 2015

The service was great, they explained everything they were going to do. I would recommend this place to anyone!

Dave

May 6, 2015

Smart Toyota was very accommodating. My scheduled appointment was on Thursday - I showed up on Tuesday. The service department got my car in on Tuesday, and did everything while I waited. Excellent customer service.

Jan

May 6, 2015

Everything went well--checked in, given estimate of time for service. Service was done in time given, personnel courteous and efficient.

Dar

May 5, 2015

I have purchased 2 cars from Smart Motors and always have them serviced there.Good deals, great service, and friendly staff.

Micki Spink

May 5, 2015

All of my experiences at Smart Motors have always been satisfactory. Everyone is friendly and helpful, never making you feel your questions are unimportant. Everyone one goes out of their way to keep you up dated on the progress of your vehicle. Hopefully all customers do their best to let the Smart Motors staff how much we appreciate them.Again, thank you

Bob Hummer

May 4, 2015

I was pleasantly surprised by the level of courtesy and care. I've been sharing the pleasant experience with friends and family.

Dareen Mikheil

Apr 28, 2015

Very upset about last visit. They damaged the wipers and came to us saying your wipers need to be changed!!They did not find anything in the car that they make us pay for as they do every time.. So they made up this thing

ch middleton

Apr 27, 2015

Easy 7 am service, well explained, presented status for future possible repairs in thorough and professional manner

JENNIFER

Apr 23, 2015

ABSOLUTLY THE BEST!!! Fast and friendly service. Quality work.

Robert West

Apr 21, 2015

Always a great experience. You know how to take care of customers so I bought a new car yesterday.

Monsiri Baird

Apr 16, 2015

Great service. Thanks for a good place for kids and snack for people. I have no problem if I have to wait for a couple hours with my kid.

wolfjr52

Apr 16, 2015

Fast, courteous and explained what was needed before to give you options

JRD

Apr 15, 2015

They did a great job of finding the cause of a small drainage on the battery that caused my car to not start after being in the garage over the week end.

Kim

Apr 14, 2015

Wonderful waiting lounge. Love the coffee/hot chocolate machine, juices, yogurts, cookies, fruit, crackers.

Yogesh

Apr 7, 2015

I have been a regular at Smart Toyota for last 2 years, since I moved to Madison area. It has always been a very nice and friendly experience. The staff there are knowledgeable and helpful and guide you in the best possible way.

M J & Barbara Moseng

Apr 5, 2015

Absolutely we had a "10" experience purchasing our 2015 Venza last week. Madison area has a multitude of car dealerships and each of them has many salespeople; this is at least our third vehicle purchase from Scott Nelson--need we say more?

Margo H

Apr 1, 2015

I went to Smart Motors for the first time last week and I was impressed! It was so easy to make my appointment online. They took care of me as soon as I arrived and everyone was very friendly. The service agent discussed my service and informed me if there was anything else, he would let me know right away. I was very happy with everything. Thank you Smart Motors!

Terri Klein

Apr 1, 2015

Every time I have gone the employees have been very friendly and helpful.

Carrie D

Mar 31, 2015

Very friendly, personable and fast service. Facility comfortable with great snacks. I always look forward to my relaxing visits there.

Paul Aldige

Mar 31, 2015

Total experience, from original sale of vehicle through all service appointments has been exceptional.

Ken Smith

Mar 30, 2015

We have been doing business there in Madison,since we bought our Sienna there in 2008. We deal with Eric Brow, pretty exclusively. He always does a great job for us. We moved from Madison to to Oxford, Wi approximately 2 years ago, but we still go to Smart Motors for service. Thank you Eric, for the excellent job.

Elena Jimenez

Mar 25, 2015

It has been really good experience. the customer service, the facilities, the repairs.Thank you!

Terry goheen

Mar 25, 2015

Really great service and the lounge area was remarkable

5diamond

Mar 24, 2015

Dave Marks is professional, courteous, knowledgeable and extremely helpful!! It was a pleasure getting my tires changed!

Jeff

Mar 24, 2015

I was very impressed by the friendliness and competence of the person who led my service appointment. The waiting facilities are very nice, the service was completed in the time estimated, and the price seemed reasonable.

Jim the Rim

Mar 24, 2015

The customer service rep was very polite, and helpful. My car had a maintenance check and it was done in a timely fashion.

curt and beth

Mar 23, 2015

Hello: We recently closed the deal on our third leased vehicle. We ended up with a new Corola. We are pleased with the entire process. Each time we come in contact with Scott Nelson he makes us feel right at home. He always stays in touch and always has time to spend with us, even when we are just killing time while getting an oil change. Speaking of oil changes, that process is always smooth and stress free. I like stress free and free oil changes. Thanks Scott for another great experience. Curt and Beth

Cathleen Wendorf

Mar 17, 2015

Clint is a great salesperson! The store is really clean and they provide anything you need

Jsando

Mar 17, 2015

I was actually shopping for a new vehicle because I couldn't find a used Sequoia for a decent price. Brandon Weidemann, a sales person at Smart Toyota called me after he found out I was looking at new vehicles. Brandon indicated that he had just received a used 2013 model that was certified in the used lot. The price was right so we bought.

Ted Stresemann

Mar 17, 2015

Consistent high standards prevail year after year..................................

Brent H.

Mar 16, 2015

Purchased Highlander in 2010 and 2011. (The 2010 one was totaled when hit by a drunk driver.) Found Phil Awes to be a competent, friendly and very eager to support my purchase choices. Later my wife bought a Scion with Phil Awes.Dealership overall was very supportive to him and us.As to service, highest quality that I can imagine. Always pleasant service staff. (Smart Toyota must hire nice. And they must hire smart.)The service prices are very high. Be prepared to spend more money once the vehicle is off warranty than you would at a discount wholesaler.A couple of times there have been expensive issues to fix on the Highlander. Ouch. They were the rear window wiper (greater than $600) and driver's side door window up/down (greater than $700). Mostly for parts. What??!!Smart Toyota gets my recommendation for sales and service.

Lynn

Mar 16, 2015

had to leave car for some unexpected maintainence during my 55,000 service. Got a nice loner; everyone was helpful; needed explanation of bluetooth phone set up and the lady was very knowledgeable and helpful.Nice waiting area with lots of 'treats'; everyone was freindly

Melissa S

Mar 15, 2015

We leased our second vehicle from Scott Nelson. Very knowledgeable, honest and nice guy! Hope he doesn't mind seeing us every year when our 2-year leases alternately expire.

James Jerney

Mar 11, 2015

Smart Toyota, especially Bradley Cooper and Jamie Olivera went to Toyota to seek an exception for me to the requirement of the spare tire cable recall. The recall required the spare tire to be removed and placed in the cargo area secured by tie down straps. This made the cargo area useless and prevented lowering the rear seats to increase the cargo area. As I am 70 years old and disabled this recall solution severely limited my ability to travel to visit family and friends as I could not stow all of my oxygen equipment and luggage. Toyota granted a good will exception and replaced the cable assembly and remounted the spare in its proper location at no cost to me for parts or labor. I am grateful to Smart Toyota for making this happen.

jonie

Mar 11, 2015

Great experience! Everyone was so nice and answered any questions I had. Was in a time crunch made sure I was out on time!

James Bond

Mar 10, 2015

I have been to this facility several times now. Always fast, always do a perfect job. They are even faster when very busy.

Kevin Nies

Mar 10, 2015

really good experience. Very helpful. Will return in the future.

John

Mar 9, 2015

I purchased a 2014 Toyota Highlander from Smart Motors, which I found shopping online. Living in a smaller city in Northern Michigan means there are fewer options for buying a used car and typically higher prices. My wife and I spent a month or so looking online and we continually found that the car prices in Wisconsin were better than anywhere else. Initially we ruled them out because we didn't want to drive seven to eight hours, but my wife suggested I check on the cost of shipping. We could have had the car shipped to our city for a decent price, but since we had been planning on visiting Chicago we arranged to have the car shipped there. Smart Motors had one of their drivers, Jim, haul the vehicle on a trailer and delivered it to our hotel. Everything went as planned and the vehicle was as advertised. John Wenning and Chris Karinopoulos were always prompt in returning my text messages or emails. Justin Calvert was efficient in handling my paperwork. I was a little nervous about buying a car without seeing it in person, but the team at Smart Motors made it easy. Obviously, buying a car with only 16,500 miles on it, and a clean Carfax makes it less likely to come with any surprises, but Smart Motors was open and honest with me and I would recommend working with them.

JohnD

Mar 3, 2015

From the moment I drove into the service bay (which I thought was a SHOWROOM, it was so immaculate) I was handled with kid gloves. The staff was pleasant, knowledgeable and totally professional.

Knou xiong

Mar 3, 2015

I heard a rattling sound coming from my car. I brought it in and they found the source and notified me for the approval of the repairs. It was quick and efficient and had my car back to normal.

Sue

Mar 3, 2015

I took my Corolla to Smart Motors for a recall issue. They were very fast, checking on another pending issue, and their waiting room was awesome. They had snacks, coffee, drinks, fruit and popcorn. I could have stayed all day!

TacomaOwner

Mar 3, 2015

Took my Tacoma in for regular maintenance. Facilities were very clean and impressive. Staff was very friendly and informative.

Els

Mar 2, 2015

Very friendly, on time and treats while you wait! Love!

Emily M

Feb 27, 2015

I leased my first car today at Smart Motors and I have never been more impressed. The employees were highly skilled and had outstanding customer service. I would recommend Smart Motors to everyone.

Thouse

Feb 26, 2015

The service was courteous, they fit me in on a moments notice and fixed the problem and checked a few other concerns. They even hunted down people to give me a ball park trade in value of my car and they were not pushy for additional services but answerer my questions thoroughly. In addition I received a complimentary chair massage(Tues) and refreshments. They even looked up to see if there was a coupon available for the service repair and needed.

Megan Phon

Feb 19, 2015

Jamie was very nice and did everything he could to make sure I was satisfied and understanding of my situation. Very great customer service! Thank you.

Dee W with a Prius

Feb 18, 2015

I hesitate to give Smart Motors 5 stars for service only because we are not finished with the routine inspection . . . Before we could pick up our vehicle, there was an accident caused by a vehicle from the city street jumping a sidewalk & snowbank causing damage to our car. We have not seen our car since the accident and it is still in the process of repairs that are expected to take 5 weeks. It's tied up w/ insurance companies & "red tape" but, so far (with a loaner vehicle), it seems to be going fine and we've had support from Smart Motors. When the accident is settled & payments completed, then we will get our vehicle. Our vehicle was on the Smart Motor lot and we were not there.

John Strickler

Feb 17, 2015

Everything was great. Service took less time than expected, waiting area is clean, snacks are good.

jt

Feb 17, 2015

I happened to arrive at a quiet time, was in and out within 30 minutes.

Bob Devitt

Feb 14, 2015

Justin Calvert did a great job with the purchase of my Avalon. And John Ashworth did a great job of selling this car to me. As a previous Avalon owner John was able to answer all of the questions I had on this new model.

Kate Hetzer

Feb 13, 2015

Scott Nelson, sales, was a great professional! Very helpful, knowledgeable, and efficient. He expedited a great lease package re: 2015 Corolla that was specific to my needs. He and John Dolan made my experience a pleasure. Thanks Fellas!

Julie O'Gara

Feb 12, 2015

My car was involved in a recall and routine check up. Car was done earlier than promised.

Rev. Fr. Michael Vanderhoef

Feb 11, 2015

Our church needed a new fleet car. The parish priest is the primary driver of this car. Up until now, we have always gone with a used car. This time, primarily because of a lack of funding to purchase a car outright, we decided to look into leasing, which we ultimately ended up doing. Phil Awes, a member of our church community and a sales representative at Smart, got us all set up with the lease of a new Corolla!

BenMisled

Feb 10, 2015

Smart Toyota did a very good job diagnosing a problem with my vehicle, but I was extremely disappointed with their proposal to address the issue.Smart Toyota indicated my vehicle required $3,500 worth of repairs to address the problem. However, when I took my vehicle to another facility for a second opinion, the problem was fixed for $1000.

Very Happy Customer, Year after Year

Feb 10, 2015

Would not use any other Toyota Dealership in the area. They are just the best, plain and simple!

Jeff Mason

Feb 8, 2015

brought my car in for recall work. Everything went well

Kathy Williams

Feb 2, 2015

It was fine. Preventative in nature. I was able to get in and out very quickly. Thank you.

Niranjan Kolathur Canthadai

Feb 1, 2015

You guys are awesome. Way to go!!!Ryan Kutty was very helpful right from the day i came in till i got my car out. Dana Raker was helpful with all the paper work and very clear in explaining things.She got me thro with the insurance as well. John was super patient in explaining things abut the car. Over all = Thumbs UP!!!

William Ziegler

Jan 30, 2015

As always our experience at Smart Motors nothing but the best.

Diane

Jan 29, 2015

From the person I set up the appointment with to the people who worked on the car, I had no problems. Was treated very well.

Tom

Jan 29, 2015

Went very well. Andy kaiser was my sales man and he did a fantastic job.

M. Silvester

Jan 26, 2015

Just stopped in for an oil change -- went quickly, efficiently, and enjoyable.

Katherine Sanders

Jan 23, 2015

I've purchased a number of cars in my lifetime, and leased twice, but never enjoyed the experience until buying a car from JD Harwell at Smart Motors. He wasn't condescending, didn't try to small-talk over my questions and concerns, and genuinely listened to what I needed and wanted. I actually found the process fun, which was a great surprise. With JD's help and a lot of online research, I compared options of leasing, buying new and buying used, and came away with a car I love at a price I can afford. I feel I paid a good price, and as importantly, the entire process felt helpful and respectful. Who would think car buying could feel good? And given that I had a poor experience with Smart Motors 15 years ago (and promised myself I'd not work with them again), the fact that this experience happened at all is extraordinary. I'm glad I got over myself and gave their dealership another chance, otherwise I'd not have realized how much has changed. Another dealership I was talking with over the past few weeks had the age-old dynamic of trying to convince me I wanted a car I had no interest in - that its reviews should make me want it. Their sales folks discounted other makes/models and dealerships. I felt talked-down-to, as if I wasn't capable of discerning a real answer from a sales tactic. In contrast, JD patiently answered all my questions, kept in touch with me without overwhelming me, and gave me information as well as time to come to my own conclusions. So I'm telling my friends who aren't fans of car shopping that there is a new generation of car sales folks. They listen to what you need, pay attention to the energy you've already invested in online research, and personalize the process to meet you where you are. Smart Motors clearly has some great salespeople. I highly recommend working with JD Harwell at Smart Toyota in Madison. Best car-buying experience of my life, and I couldn't be happier with my purchase.

FiveOs

Jan 22, 2015

We recently worked with Salesman Jason Hepperly of Smart Motors to buy a used Toyota Rav4 and were incredibly pleased and happy with the sales experience and with our car. Jason is very knowledgeable about all the details of the types of cars we were looking at, and how they compared to others makes and models. He was not pushy but kept in good contact with us. We decided to work with Smart Motors and Jason because as we explained our parameters and what we wanted to accomplish, giving a few different scenarios, Jason never once said "no way, we can't do that" (as we heard from a competitor) but rather, worked to help us get what we wanted. Jason also made sure we had proper winter floor mats, appreciate this. When we picked up the car, we were given a detailed walk-through of all the different gadgets and operations of the car - sorry I don't recall the gentleman's name who did this - but he was thorough and made sure we knew how to work everything, noting the differences from our last car, before we drove away. Lastly, the waiting area for when car is serviced is super - comfy chairs, a couple of TVs, variety of free coffees, sodas, water, warm cookies, wifi. customer appreciation is clearly a priority. Thank you Jason and Smart Motors!!!

Dick

Jan 20, 2015

Great repair shop, competent & friendly staff, comfortable waiting area.

Mary Bollig

Jan 20, 2015

My Prius needed a new battery and they had me in and out within a hour. That's what I call Great Customer Service!!

Mary from Madison

Jan 20, 2015

After calling in with my car problem, the friendly person that answered the service dept phone, suggested that I just go to the Quick Service dept - where you don't need an appt. I did that, was greeted within seconds of pulling up. As they said it would be, my car was fixed and I was on my way in less than an hour. During that hour that I was in the waiting room, the service writer came to let me know what they found and gave me an estimate on cost and time to fix my car... While waiting I enjoyed a Latte and cookies from their well stocked waiting room snack bar!!

Ruth Hutchison

Jan 20, 2015

As usual, I appreciated the friendliness and expertise of the service personnel.

Disappointed new/former customer

Jan 15, 2015

Went there on the recommendations of 2 friends. Sent 2 electronic messages to dealership through their web site that the primary issue was a bearing. Arrived and service person did not introduce himself. After an hour, I was told the issue was a bearing and they did not have one in stock! Was told my car was unsafe to drive but I could get a rental. I said the word he meant to say was loaner. Received one, but received no instructions Ina car I had never driven.

SWALD

Jan 14, 2015

I WAS TREATED VERY WELL ALL THRU THE PROCESS. IT WAS A GOOD EXPERIENCE.

Husker Nation

Jan 6, 2015

My wife & I were recently in the market to purchase a 2015 Corolla. We received low price quotes from 2 Northern Illinois dealerships. We wanted to purchase the car from a dealerships closer to home. We sent these quotes to 3 Southern Wisconsin dealerships. Within an hour of receiving the quote, Michael Householder sent us a similar low priced quote (the Smart quote included floor mats that the other quote did not). The other Wisconsin dealerships did not come close to matching the quote from Michael. The next business day, we met with Michael & purchased the car at the price he quoted us. Michael & the Smart team were easy to work with. Purchasing the car from Smart saved us from driving 2 hours to Illinois to get the best deal. Thank you Michael.

Dar & Juli Mor

Dec 10, 2014

The first experience buying a Prius with Scott Nelson was so enjoyable that we came back for another one! The entire process was easy, smooth and pain free. Smart Motors is a great place with quality employees who care about your business. We won't shop anywhere else.

rhastings00

Nov 30, 2014

Wrote a review earlier this month about Smart Motors and poor service. Well, I am glad to report that after several conversations, a few online reviews and a new sales rep, Smart Motors finally stepped up. They did a full detail on the van and I even got a rental while they did it. It looks great, yeah!

HR

Nov 25, 2014

I had contacted Smart Motors via Cars.com; no contact from them for over a week. By then I had purchased a vehicle from another local dealer.

Juliette

Nov 25, 2014

Dealt with someone online to get more information about a car last week. Was responded to about 5 times before the emails went unanswered. Lost a sale.

Kathy A

Nov 20, 2014

I just got my new 2015 Camry SE from Smart Motors. Andy Kaiser was the service manager. This is the 6th Toyota I have gotten from Smart. I have had exceptional sales experiences and service experiences. The dealership is well maintained and everyone is friendly and helpful. I feel appreciated for my business with Smart. I drive to Madison from Janesville because I am treated so well at Smart.

Terry & Tammy Thielmann

Nov 20, 2014

My Wife and I bought a new Venza with the help of Samantha McSherry. Sam made the buying experience easy and seamless with our trade in. She was great to work with and wasn't like other sales people we've dealt with at other dealerships in terms of being pushy or over the top to get a sale. Sam also introduced us to Joanna Handler who helped us get familiar with the Venza and all it has to offer. The Venza drives great and has plenty of room for all four of us when we go anywhere. The AWD system has been great so far on the snow and slippery surfaces. After purchasing our new Venza, going to Smart Toyota was a great choice. The whole process of buying the Venza was nice and easy and no one made us feel uncomfortable. Everyone we talked to made sure we were happy and that if we ever needed anything after the purchase that they were willing to accomodate us any way. The building was very impressive in size but easy to get around and find the great waiting area that truly provides a stress free feeling. Thanks to everyone who helped make the car buying experience easy and fun and especially Samantha McSherry who was a great sales person that we recommend to anyone looking to buy from Smart Toyota. I also would like to thank the Sales Manager Andy Goepfert on helping me to promote Smart Toyota and making us feel appreciated. We look forward to our next Toyota purchase.

John

Nov 19, 2014

I just purchased a pre-owned VW CC from Smart, with the able assistance of Jason Hepperly, sales rep. He accommodated my schedule (a Saturday test drive and late evening purchase as I was coming from Appleton), was helpful and solicitous, and overall fair and easy to talk to.

Owner of a Dirty Sienna

Nov 11, 2014

We bought a used minivan. Happy with the van, not so much with the service. Salesman was your typical pushy used car salesman. The minivan was on their lot for two months. Both the exterior and interior were very dirty. Part of the deal was to have it cleaned. They did a terrible job cleaning, I think my six year old could have done a better job. My fault for not inspecting it closer, but I thought I was dealing with professionals. One bright spot was the Finance department.

Pleased customer

Nov 11, 2014

We had a great buying experience at SMart Toyota. Because we bought from the used car lot down the street I gave a poor facility rating but the new car facility is beautiful. Our salesman Jason Hepperly went the extra mile for us and made sure we knew everything about the vehicle before we left. Very happy customer!!

Cher

Nov 6, 2014

I took my RAV 4 to Smart Motors recently for two separate jobs. I asked for detailing, a service that is offered to new car owners on the one year anniversary of their purchase. The technicians performed great work and brought the vehicle back to a new-car look. Both the inside and the outside of the vehicle were addressed. Although there was a fee for this work, I felt I received what I paid for that day. The oil change was simply done.

Pleased Toyota owner

Nov 6, 2014

I just purchased a 2015 Toyota Corolla from Scott Nelson at Smart Motors Toyota of Madison, Wisconsin. He did a fantastic job. He is very fair, friendly and helpful.

Cindy Reyna

Oct 27, 2014

Todd, sales rep and Mark, manager, were very helpful in helping us find the car we wanted, they were great!

Baborama

Oct 22, 2014

We have always been very happy with the service received on our 2012 Toyota Prius. However, this time (the 35,000 mile check up) was not a good one. We were told it would take 1 hour for the check up. At the 50 minute mark we noticed our car still in the repair area, but up against a wall. That told us it hadn't been started or it was done. Waited 20 more minutes without any communication from anyone. Went to the gentleman we had been dealing with and he told us there was recommendation for new tires and new wiper blades, but that the work had been done. He told us "the work" consisted of tire rotation - that was the 35,000 mile check. Couldn't believe it had taken all that time for a tire rotation. Plus the fact it had been sitting there for at least 20 minutes after that part was done - waiting for him to contact us re. the tire/blade issue. The car was finally available after 1 hour, 20 minutes. Feel that is way too long for the work that was done - and it was probably done way before that, but we waited an extra long time for the representative to get to us. He did apologize for the long time to his benefit, but I was amazed at the experience based on all of our previous work done.

Tracy Marco

Oct 20, 2014

Purchased our 6th family vehicle at Smart Motors and once again it was a wonderful experience. Scott Nelson made our purchase seamless, listening to our desired package preferences and options he was able to locate the exact car. Superior customer service! Highly recommend this dealership to everyone.

Che Moller

Oct 8, 2014

I have now purchased three cars at Smart Motors and am very satisfied with the customer service I receive. I can depend on great service from Jesse in Service and Al in the Sales Department.

JMack

Oct 8, 2014

I recently took my Prius to Smart Motors to replace the headlights. When Scott, the tech, got into the job, he found a factory announcement stating when two headlights burn out at the same time, there might be a bigger problem. As a result, the service department had to order additional parts and do a more major repair. I was given a new car to use as a loaner--even though the project took a second day to get the parts. The best part was that my car had 30 miles still on the warranty. There was zero cost for me. I felt the service tech went out of his way to give me the best service.

Kim F

Oct 3, 2014

My daughter goes to UW and we needed work done on her 2005 scion XB. The young lady who booked the appointment was both knowledgeable and very friendly (even early on a Saturday morning). The service Manager (Jason?) kept me up to date on the repairs as well as keeping the cost down as we are getting ready to sell the car. They even provide shuttle service back to campus! If I lived in Madison I wouldn't hesitate to buy or service are care there!

PriusNT

Oct 2, 2014

I recently purchased a new 2014 Toyota Prius from Smart Motors. My salesperson Jason Hepperly was fantastic. He really took the time to listen and understand what I was looking for, and he helped me with a friendly and personal approach...no high pressure sales tactics. Whenever I had questions or concerns, he responded back right away. And the price he got me was the lowest I found. When I'm back in the market for another new vehicle, I'll definitely go back to work with Jason. On the finance side, Chad Ohly broke down all the options for buying and leasing and helped me figure out the absolute best solution for me, both for the short term and for the long term. It not only put my mind at ease, it saved me a lot of money.

Randy G

Oct 1, 2014

Just leased a Scion iQ! It is a mini micro car that will be perfect for our family's third car. We have a 16 year old new driver and this will be perfect for her. Low payment lease and a new car! Better than taking a chance on a $4,000 clunker. Sales professional Jason Hepperly was friendly, helpful, and responsive to us at all times. Thanks Jason, you made the car buying experience something to enjoy rather than dread! We will be back to Smart Motors!!

MC

Sep 25, 2014

I just recently bought a car from Samantha McSherry at Smart Motors and was really pleased with their help and choices offered. It was my first time buying a car but Sam and the other staff made it really easy by giving me choices that fit my price budget before hand and did not try to sell me something I didn't want. The whole experience was really pleasant and I would definitely recommend them and will buy from them again in the future!

Mark

Sep 24, 2014

My wife and I just bought a Toyota Prius from Smart Motors, and we are so happy with the purchase. We worked with Assistant Sales Manager Jason Hepperly, and he was so nice to work with. Jason took time to tell us about the car, and the dealership, without giving us a pushy sales pitch. We really appreciated how he treated us.

Someone who will never be back

Sep 23, 2014

If you have money to burn, this is the place for you. Smart Toyota is EXPENSIVE!! New to town and I took my Toyota to the nearest dealer. $125/ hour and a new standard car battery later I'm $376 lighter in the wallet. I'd gladly exchange a good old fashioned car garage with its smells, grease and oily floors for a fair price. I'll be looking elsewhere.

Santa Tom

Sep 16, 2014

We used the night drop box on a Sunday evening but I came in before hand on Friday to find out where and how. The service dept was very helpful and showed me where to park. On Monday we expected the car to be there for several hours but they called us at 9:30 and said it was done and washed. Pick up at 3 p.m. was quick and out we went

Disappointed with service

Sep 15, 2014

Went to Smart for a routine oil change and after 1 1/2 hours, I found my service person talking with a group of other service people and when I asked how much longer, he replied that he was working up an estimate for all the repairs my car needed and got back logged. I understand that my car may need repairs, but not waiting that long. Next time get me out of there and contact me with estimate! I missed picking up my child because of Smart....not smart on my part!

Mike

Sep 15, 2014

Just bought a New Rav 4 from Chad Nettesheim. Traded in an Equinox. Told Chad what we wanted for ours and within a half hour we had a deal. Smart motors has an awesome break room in fact you forget you are at a car dealer. The only reason I put a 4 for the car buying experience is I thought it could have went just a tad quicker since we agreed on a price so quick. Over all I am very happy though.

sad customer

Sep 15, 2014

After going in for a routine oil change and tire rotation, I was told that my front breaks were in the red (needing to be replaced right away) and should schedule an appointment (quoted at $300 for the job). They pushed for the following day although it didn't work for me, so I scheduled it for two days out. After some deliberating, I decided to get a second opinion as I didn't hear nor feel anything from my breaks that indicated needing repair. After taking it to another facility, they told me that I did not need to have my breaks replaced. In fact, I could have been in the YELLOW and I could have waited for a while. It wasn't as urgent as they SMART Motors Service Dept was explaining to me. Needless to say I have definitely lost trust and honesty in the service department. I certainly don't want to feel like I've been taken advantage of. I will share this information with my dealer and have kept my breaks to eventually show to them as well. If anything, ask to see your breaks before allowing someone to take you for $300 ride. As a side, I gave all stars for the quality of repairs for my oil change and tire rotation because I'm assuming they did that correctly.

Dave in Madison

Sep 14, 2014

Happy with service provided after the purchase of the vehicle. Also used Ball Body for some accident repair.

Michael Goldstein

Sep 12, 2014

I was traveling and had gone to a Minneapolis Toyota dealer for routine service. It took a long time to arrange to get in. I was charged twice the amount that Smart charges for that service. In addition, I was told that the brakes on my 2005 Toyota Prius (237,000 miles) needed new pads and rotors at a cost of about $1200 for the rear brakes. I elected to return to Madison and take it to Smart motors. I was to leave for a trip to Maryland at noon the next day, so I just showed up at Smart Motors at 4:00 PM to ask for an opinion on what needed to be done. Asst. Service Manager Vusue Thao immediately checked me in and said that he would have someone look at the brakes by the next morning and that they could be repaired in time to get me out of town in time, if repairs were necessary. The next morning, he informed me that the brakes might need repair in 10,000 miles, but do not need them now. He indicated that both front and back brakes should be repaired at that time (the rotors are rusted), and that the cost for both front and back brakes would be about 2/3 of the cost that rear brake replacement was quoted in Minneapolis. He provided an itemized estimate. I will have the brakes repaired at Smart when their mechanics indicate it is time, when they inspect my car during routine service in coming months. Mr. Thao's service, and that of the mechanics, wERE exemplary and rapid and courteous. I would recommend him and Smart Motors to anyone.

MTand MT

Sep 7, 2014

Looking for service after the sale? Look no further than JD Harwell! JD recently went above and beyond the call of duty and expectation to provide service to my son who recently purchased a Toyota from JD at Smart Motors. I will not share the details, so as not to cause any embarrassment, but suffice it to say that JD assisted my son without hesitation. As a parent who is over 800 miles away, JDs help was priceless and greatly appreciated. I highly recommend JD and Smart Motors for your next purchase! Thanks JD!

Mary

Aug 18, 2014

Can't say enough good about Smart Motors. I purchased a new 2012 Prius from them almost 2 years ago. My salesman was very knowledgable and pleasant to deal with. I felt he listened to what I wanted and needed and helped me make the decision on which car would be best for me. After the sale, when I had questions about details of some of the settings, I would just drop in and ask about it - was always welcomed and my questions would be answered in minutes. The routine service experience has also been great - I almost wish I needed to go into Smart more often - the people in the service department are helpful and pleasant to deal with -- and the waiting area is very nice with a good coffee machine and cookies!!

Mike Kearney

Aug 18, 2014

Recent work done on my Highlander was quick, effective and timely. Smart does it right.

MuskyMike

Aug 18, 2014

the recall repair was completed as promised. The car was cleaned and returned without any issues. The whole process went smoothly. The waiting area is a very comfortable place with many options for you while you wait for your car.

Toni Y

Aug 18, 2014

Bill took me in quickly and got all the paperwork out of the way. This was the first 5000 mile maintenance check up. I only had to wait an hour in the very comfortable waiting room. Beverages, cookies and a fast Wi-Fi connection helped the time pass quickly. I had a question the next day, which Bill was able to answer over the phone without hesitation. He is a pleasant and friendly guy and the kind of rep you need to welcome customers.

flyfisher

Aug 17, 2014

I've been in contact with salesperson, Chad, a few times via the phone. I live at least 2 hrs away. Chad has been exceptionally helpful with providing facts/figures and returning phone calls promptly. I have yet to make the drive to look at the vehicle as I'm undecided between two brands of vehicle.

Keri

Aug 13, 2014

Very professional, detailed, courteous, and quality service. They even washed my car!

Johnw44

Aug 12, 2014

Service was quickly and competently done. The findings were fully explained and the paper work contained all the important points as well as many minor ones. The facilities are excellent and the waiting area is attractive, clean and fully stocked with snacks and drinks.

Marilyn Mae (MOE NME)

Aug 12, 2014

Up until six months ago I lived 90 miles from Madison, but I made it a point to bring in my RAV4 for service to Smart Motors in Madison, Wisconsin. The service personnel have always been extremely courteous and helpful. As a senior, and as a woman, I certainly appreciate their honesty and integrity. My vehicle is serviced, and occasionally fixed in the promised time with no problems whatsoever. If any problem shows up as the vehicle is serviced, I am told about it and it's fully explained. The waiting room and bathroom are always clean and in excellent condition. The fresh baked cookies and other products offered are much appreciated. I can't ask for a better company no matter where I live! I will continue to bring in my vehicle for service and will certainly purchase my next car from Smart Motors.

Lena85

Aug 9, 2014

Smart motors is an amazing dealership! I was very lucky to work with Jason Hepperly! This was my first time buying a car and he was a perfect match. I never felt like he was just after a sale. He was very informative and sensitive to my personal needs. Even my dad was impressed!!! I walked away a very happy customer!

Jesterhunikin

Jul 31, 2014

Michael Householder made my car buying experience one that I will never forget. The service that I received while I was there was incredible. This was the first new car that I have ever bought and I have heard horror stories about buying a new car. I was a little nervous so I brought my brother with me and together we agreed that this was the best car dealership that either one of us had ever been to. Dana was very thorough explaining all the finer details and was very nice. She was very patient and understanding with me, as this was my first new car purchase ever. She did not rush me, even though I know that she was very busy and had a full schedule. Never, with Mike, Dana Racker, or Jonanna, the girl who showed me the inside/outside of my car, did I ever feel like I was bothering them or hassling them in any way. They were all excited to answer my questions and help in any way that they could. I took a picture of my car and Mike because that's how great of an experience this was. Great guy! Thank you for everything!

Toyota Carolla Owner

Jul 31, 2014

First time buying a car, best experience I could have ever imagined. They were so nice and helpful every time I came in without the sleezy 'car salesman' deal which was very comforting!!

olivia

Jul 29, 2014

It is a good experience of purchasing a car from smart motors. JD is especially helpful and always explains things clearly.

MsJ

Jul 24, 2014

I had the easiest time of my life--and Im not a young person--buying a new Prius here and beginning the process with an email inquiry. Jason Hepperly responded with clear information, a good price, prompt answers to follow-up questions, and absolutely no pressure. Id highly recommend working with him and this dealership: a comfortable facility with a genuinely helpful staff who are friendly and responsive without seeming false or pushy. Im happy with the car, too.

mtombasco

Jul 22, 2014

Customer service is excellent here and is the reason Smart Toyota sets itself apart from its competitors. Everyone here seems to be united with the goal of making sure the customer experiences the utmost convenience when making a purchase.JD took care of me for my purchase and was excellent!

Adelei

Jul 17, 2014

We purchased our Toyota Sienna with Jason Hepperly and were very happy with our experience. Very professional and helpful salesman. We will defiantly purchase there again with Jason. Thanks!

Frank

Jul 14, 2014

I have been a service customer of Smart Toyota for 10 years and have consistently been satisfied with quality of repairs and customer service. However, for the most recent repair need I had I was dissapponted in both. The problem was misdiagnosed and phone messages were not returned. I had appointments at 8:45 a.m. but the work was not done by 5:00 p.m. and I was provided no status update. Voicemails I left were not listened to (per the supervisor) and the recpetionist did not seem to want to walk around to find the supervisor when I asked for an update. To their credit, the work done that was unnecessary was not charged to me.

marfarobbins

Jul 12, 2014

Working with the folks at Smart was a great experience. There was no pushy upselling, which I appreciate! The pricing was fair and no hassle. Working with Daleena in Finance was efficient, professional and friendly. I left the dealership feeling like I had new friends. I bought my last car from Smart and I'm sure I will buy my next car from there as well. Would recommend the experience to anyone!

Alexa

Jul 11, 2014

Great service. The stuff is professional and friendly. Thanks to all of you!

T & K

Jul 11, 2014

If your looking for a Toyota - GO SEE ANDY KAISER! He came recommended to us and helped sort out everything we could think of as we knew we wanted Toyota's. We didn't think we could afford new but he worked with us and our trade-ins to make everything work and we are proud owners of a new Toyota Corolla and Rav4. Between him and Daleena (Finance Manager) we will be back and are Smart Toyota customers for life!

SaraBee

Jul 9, 2014

Maybe 17 years ago or so, I was shopping for a smaller wagon. Called Smart & was treated very poorly; vowed never to return. But when the Prius came out, and I needed a new car, I tried again: it was a totally different story! The sales experience was excellent; I was so impressed with the treatment I received. I also take my Prius to Smart for all my maintenance. Booking appointments is very easy & the variety of hours is greatly appreciated as I have a difficult schedule. The mechanics are always willing to explain what work is being done & why. I wouldnt take my car anywhere else.

SunPrairieWIFamily

Jul 9, 2014

We bought our new Highlander Hybrid from Smart Motors and they really made us feel comfortable, they were very flexible, and treated us right throughout the whole process. We also rented a vehicle from them earlier this year, and that was very easy. Their dealership is beautiful and everyone is very friendly and professional.

Baltzell

Jul 8, 2014

Service was efficient; however there was grease all over my light grey seat.

Courtney W

Jul 8, 2014

I was wowed by the customer service everyone at the dealership presented. I was offered help right when I walked in. Asked if I would like water, & purchased my car in less than an hour in a half. Clint from the Odana location is the friendliest guy around. He made the process of my brand new toyota camry so smooth & quick. He's reached out to me on several occasions to see how I am liking the car & how things are running. THANKS CLINT!!

jlw

Jul 8, 2014

My Highlander is now a year old and have taken it back only for normal check ups and an oil change. Smart Motors has provided great service. I could not be more pleased with their quality of staff and am happy I chose Smart Motors to buy my car.

Brendan

Jul 7, 2014

Simple and straightforward. I came in on Saturday evening looking to trade in for a dependable used car. The sales staff was friendly and helpful and got me the car I needed. By Monday after work the loan was ready and I drove away in my new car. No complaints.

P.H.

Jul 6, 2014

We purchased a Subaru from JD at Smart Motors and had a very positive car buying experience. When an issue with the car did arise, it was handled in an efficient and very fair manner. We would recommend Smart Motors to anyone and we highly recommend asking for JD Harwell.

Ms. Murphy

Jul 3, 2014

This was our first check-up since we leased our 2014 Highlander. Fast, efficient service and a very nice waiting area. It was what I would expect from a Toyota dealership. And I have high expectations for the brand!

sw East Madison

Jul 2, 2014

I just had my 10,000 mile check done on my 2013 Corolla......what a great team Smart has to make you feel like family. Every time I go there I feel like my visit is important. The wait time was less than an hour, the appointment time was when I could make it and they even washed my car! Best place ever to buy and have service on a car. Thank you Smart!

4ejjr

Jul 1, 2014

Andy Kaiser was a great salesman! This is the third car I have purchased at Smart Toyota and I have never had any problems. Great service and always dependable....

Arnie

Jun 25, 2014

JD & Greg and the rest of the team have made the buying experience very positive. The team at SMART Motors makes me want to come back for future purchases. I just got a new Camery from them and then went to the used lot and got a 2012 Rav 4 for my wife. These guys know how to treat people like customers and not a number. I will be back in the future.

Nick

Jun 19, 2014

Very nice clean dealership. Jason Hepperly was excellent to work with. Family loved the ice cream treats! See Jason for your next vehicle. Cars.com was great to find the van we needed.

New car owner

Jun 18, 2014

We just bought our 3rd Prius from Andy Kaiser. He's great.

Raeshav

Jun 13, 2014

I had the best experience with Jason at Smart Motors. He was friendly, courteous, knowledgeable, and fair. He answered all my questions & even offered to assist with some upgrades I plan on doing. He took care of all the messy paperwork & fed me cookies :) I highly suggest working with Jason. I hope to keep my new car for a long time, but when I'm ready to buy again, I'll definitely give him a call!

EJ920

Jun 5, 2014

Stayed extra time (by almost two hours) to help me finish buying my first car. Super helpful, patient, and friendly staff, would recommend to anyone.

Sandra

Jun 5, 2014

I was in and out in a matter of 45 minutes if not less. The bathroom was spotless and the girls at the counter were very friendly. The person who did the oil change and check over of my vehicle was very well done.

MC

Jun 4, 2014

I leased a Toyota Corolla from SMART Motors and have been very very pleased with the entire experience. Doug Peitz was wonderful to work with and partnered with mefirst-timer leaserto understand the process. He listened to what I needed in a car, and put together a deal that worked within my budget. A year has passed, and I have had nothing but exceptional service. When I have questions, I call Gary Frederick who has always super helpful and gets back to me right away. I have to mention that my encounter with the finance person was the only sour note: I found him to be condescending, (especially when I declined his offer of extra insurance). I took the car in to get it detailed last week and Paul K. (not sure of his last name but I believe he is a Mgr. in Service area) was also terrific. He was very polite and went out of his way to create a positive customer experience. Note" The waiting area is a self-serve buffet with an endless supply of hot cookies (baked on premises), fresh fruit and other healthy snacks and beverages, as well as several large-screen TVs, so it feels more like a hotel lobby than an auto dealer. Great experience!

Bowhunter

Jun 3, 2014

I just completed the process for my 3rd consecutive new Toyota. I can't think of ANY reason to talk to any dealer except Smart. Allen Franklin and all others who assisted were quite responsive to my needs and "wants". All 3 SUVs were serviced only at Smart and, though repairs were minor, I have been quite happy with the attention given and the prompt appointments and work completion. I.m pretty sure my 3rd will not be my last!

Erika s

Jun 3, 2014

The car salesman helped me a great deal. He held the car off the lot for me for almost a week until I could make payment arrangements! The facilities were clean. The people were professional. The car is perfect. I won't buy a car from anywhere else ever again!

Mad City Girl

Jun 3, 2014

Unfortunately my RAV4, has needed Body Shop attention twice this year. Both times I took my car to Ball Body Shop, the Smart Toyota facility, and both times I was impressed. As a pre-approved facility for many insurance companies, the process was smooth and seamless. I was given a loaner, which was waiting for me when I arrived. The work was done quickly and expertly and my car was ready as promised, freshly washed and vacuumed. They even washed the floor mats, a pleasant surprise after a long and miserable winter.

Tim T - East of Madison

May 19, 2014

I was skeptical because I have had bad experiances in the past, but this was completely different. The service bills were starting to rack up on my old vehicle and it was time to cut my losses and buy a new vehicle. I searched on Google for dealerships in my surrounding area. The few responses I got back only wanted me to come in. The only dealer that answered my questions was Smart Motors After talking on the phone for about 15 minutes I scheduled an appointment with JD Harwell There were so many different model options to choose from. JD Harwell helped me find the perfect vehicle that suited my needs. Throughout the pricing I felt they were being completely honest and upfront with everything. After careful consideration I decided on the Red 2014 Toyota Camry because the original color I thought I wanted wasn't being made anymore. I never once felt pressured into buying the car and they answered all of my questions with professionalism. Just wanted to thank JD Harwell for all their help. They made what could have been a very stressful situation into a very positive one. I was super excited for all the voyages I will have in my new Toyota Camry on 05/15/2014 Thanks again to the staff - Tim Tallard

Customer

May 13, 2014

I went into customer service to get information. I walked up to the first person that looked available. I stated to him that I would like to ask a question, his response to me "will it take long?" - I was a little... what? and then continued, he then let me know that he has now missed his call... I then lost my temper and walked to somebody else, he then decided that o, maybe I will help you, to which I responded, that I am very sorry to be such an inconvenience to him, him being a customer service provider.... Other than this incident I always walk away happy from this dealership. Most are helpful and professional.

Che Moller

May 8, 2014

Great sales and service Staff, I will continue to recommend Smart Motors to everyone!!! Che Moller

Suzy

May 5, 2014

I appreciated how JD called me back right away after I make contact through the internet. He then arranged to meet with me the next day. JD spend a great deal of time with me regarding the whole trade-in/car lease process. I also appreciate the extra help that Mr. TJ offered in evaluating my trade-in. These two individuals will make me a return customer. Lee helped with the finance and lease signing portion, which went as smooth as can be. I had a few questions that he was able to quickly clear up for me. Joanna knows her vehicles, so I am very pleased with her overview of my new vehicle, and her offer to help me anytime in the future with any questions. And she's really, really nice! I am almost 50 years old so I have dealt with leasing or purchasing many, many vehicles over the years. I would recommend this Smart dealership 100%.

A & I

May 1, 2014

We just purchased a used Subaru Forester from Brandon Weidemann and could not have been more pleased with our experience! From the start, Brandon was enthusiastic and helpful without being pushy, which we really appreciated. Since the car was pre-loved, it did have a few minor dents and scratches. These were fixed quickly and it looks brand new now! The car was also beautifully detailed and filled with a full tank of gas before we took it home. Great touches! Daleena was also very personable and efficient with the financing process. Both Brandon and Daleena made the whole process seem like a breeze! We will definitely be recommending Brandon, Daleena and Smart Motors to anyone in need of a new vehicle! Thanks again for making the car buying experience so enjoyable!

UW78

Apr 16, 2014

Both the purchasing of my new vehicle at Smart Motors and the required maintenance that I have completed at Smart Motors in Madison, WI have been excellent experiences. This is the seventh new car that I have purchased in my lifetime and the first from this dealer so I feel that I have some history for valid comparisons with previous car dealers. Naturally there have always been several customers at the same time that I have been at Smart Motors, but each representative I have worked with has a knack of making you feel you are the only one, or the most important person there. The representatives actively listen and respond to any questions. When I purchased my Prius, it was my first hybrid and the representative (Bob) explained their cars in a very informative way and there was never a condescending tone to any answer for even the most naive question I had asked. And i had many that would have tried the patience of most! When servicing my vehicle for its routine maintenance it was the same superior customer service of listening and responding. I have also found, the work performed has always been under the estimated waiting time that I have been given upon my arrival. The service waiting area is beyond any that I have experienced. Two days of the week you can make free massage or free manicure appointments to have completed while you wait for your vehicle to be serviced. The spacious waiting area's refrigerator is widely stocked with every kind of soda, water, juices, milk and yogart, and I believe ice cream treats as well. There is fresh popcorn, warmed cookies and pastries, cereal, snack mix, and a wide variety of fruit. There are several copies of the day's newspapers and multiple TV's to watch while you are waiting. However, having been spoiled with the main service waiting area's TV's, the newly opened express waiting area, although it has the same food options, it was disappointing the TV's are not hooked to a news channel. This was especially disappointing the day I came in for routine service on my vehicle and there was a major national event happening. The channels available were HGTV, ESPN and one other that was not a news channel. Having just stopped in the main waiting area before going to the express waiting area I knew the national news was on those TV's. The express waiting area receptionist kindly confirmed the express area was not hooked up to receive a national news channel. I was able to get the information I was seeking, however, on my iPhone but it would have been far better to have watched the breaking national news coverage on TV. In spite of this, and all the perks of the waiting areas, what truly will bring me back and keep me with this dealer are the highly knowledgeable and professional sales and service staff. They are a cult of just nice, caring individuals that are truly provide one of a kind customer service! It is obvious they want to sincerely ensure you have a great car buying and servicing experience!

Jay of Madison

Apr 15, 2014

I could not have been happier with my car-buying experience at Smart Motors. The entire staff was extremely friendly and very helpful, and the deal was made in only a few short hours. Both Andy and Phil were great!

new van owner

Apr 15, 2014

Very pleased with smart motors, their staff, and the vehicles. After our horrible experience at schoepp motors we were worried about buying another horrible car, and dealing with another pushy sales person! Justin Chapman did a great job working with us to help us find the right vehicle for our family and within our price range. We took home a great Toyota Sienna, and feel confident we will have support from this dealership if anything happens. If your looking for a great car and a great buying experience visit smart motors!

VM

Apr 15, 2014

I leased by first car at Smart Motors this past weekend and I couldn't have had a better experience! I was very impressed with their customer service and honesty - I never felt pressured into buying or leasing. Everyone that I worked with was very helpful, friendly and knowledgable. I highly recommend Smart Motors Toyota!

Teresa

Apr 13, 2014

I shopped car dealers before I decided what vehicle I wanted to purchase and experienced several who either did not treat me as a serious customer or did not follow up if I didn't like the first car I was shown. I found Jason Hepperly and others on the staff of Smart Motors respectful, knowledgeable, and a pleasure to do business with. I am recommending Jason and Smart Motors to my family and friends. I love my new car!

badger61

Apr 10, 2014

Everything is first-rate at all times I have visited the "store"

CDM

Mar 27, 2014

I came to Madison in 1996 and my Tacoma was treated very well through the years by the Smart folks. I still have the Tacoma and recently bought a Prius C from Smart because I trust them and know I'm in good hands and the Toyota warranty can't be beat. The buying experience was good and my recent - first - service trip for the Prius was fast and easy at 7 AM on a Sat morning. I would recommend Smart.

Denny

Mar 27, 2014

The water pump needed to be replaced. Thankfully, the cost was covered entirely by the warranty.

Blue Steel

Mar 24, 2014

Jd and Deleena were absolutely fantastic people to work with. I could tell both of them were dedicated to making my experience both memorable and important. I will be recommending any of my friends to Both Daleena and JD. I feel very good about by purchase and the service that was given to me!

Stephanie Bindl

Mar 23, 2014

I experience exceptional customer service. I liked the way the sales people interacted with us when we least the car. All in all our experience here has been very good.

Mkue

Mar 21, 2014

We reserved a vehicle with another Toyota dealer thinking we were getting the best deal. We had to wait for it due to the seat warmer replacement episode on our vehicle. The dealer told us it would just take two weeks and that turned out to two months and they were not sure if our vehicle was ready for delivery yet. Their explanation was that they were in the process of changing owners so it was a mix up in the obtaining of parts to repair our vehicle. Apparently we were not important enough for them to remedy our situation so thus our long wait. So, we called Smart Toyota out of the blue to see if they could match our deal. Smart asked us to come to their dealership to look at our trade-in to see if it would be worth what was quoted in the original deal. Normally we would not make a long drive as we live two hours away but what the heck the first dealer was in the same town and if it didn't work out at least we would get to look at the vehicle we had reserved. Long story short we were blown away with the new offer Smart give us. They matched the selling price and gave us more money for our trade-in. To top it off they had our vehicle within the week. Greg was excellent to deal with no hassle or pushy at all. I will recommend Smart Toyota to all my friends and family members because it was worth the drive to their dealership.

Dottierama

Mar 13, 2014

I just bought a wonderful used 2013 Toyota Camry from Smart Motors. I was so impressed with the customer service and the employees at this dealership. I would recommend Smart Motors for anyone purchasing a vehicle in the future, either new or used.

yargnod

Mar 11, 2014

We've been steady customers of Smart Motors for more than 25 years. We have never been disappointed by the service they provide nor by the quality of car we have purchased, always at a fair price.

"Deja Blue"

Mar 2, 2014

My service experience exceeded my expectations! Great waiting area...snacks and coffee available -- and I enjoyed one of their chair massages t boot! Overall enjoyable and comfortable!

SGK

Feb 27, 2014

I've taken my 2007 RAV4 since I purchased it new which has always been a pleasant experience. So far, there haven't been any major repairs, just the routine maintenance. The service advisors are friendly, welcome questions, and the pop-in express service works well for my irregular schedule. I do price comparisons sometimes and the fees are pretty comparable. On my recommendation several friends have switched to Smart and everyone has been well satisfied.

Bill -- Madison

Feb 26, 2014

My family has purchased three cars (Priuses) at Smart. On each occasion, the price, selection, and dealer assistance was excellent. Our service experience has been just as high quality. The salespeople were professional, helpful, and thorough. The service department is a model of quality and efficiency. Visiting some dealer service departments is no more pleasant than visiting a dentist, without anesthesia. A visit to Smart for service is a pleasure. The service associates are thorough, prompt, and provide clear explanations of work needed and performed. The customer service area is comfortable and pleasant. I recently watched the second half of a Wisconsin basketball game in the customer area while waiting for service to be completed on my car. It was as comfortable as being at home, and the cookies were better. The attention to customer-comfort-detail speaks volumes about Smart's dedication to gaining and keeping the business of their customers. Smart is the best auto dealership I have ever dealt with. Hands down.

Mary K

Feb 26, 2014

Smart Motors has a wonderful facility, great salespeople, and top notch mechanics. They are also respectful.

Ready to buy a RED Prius

Feb 26, 2014

I decided to purchase my new car from Smart Motors because I have consistently received excellent service when I needed to bring my vehicle in for maintenance or repair. I also like the fact that the mpg I get with the Prius is incredible. The mpg advertised is the actual mpg I am able to achieve. I truly did not think about switching to a different dealer or to a different car.

Not going back

Jan 13, 2014

I was recently quoted a $700 repair from SmartMotors. However, my car is not very old and I was skeptical. I asked another mechanic for a second opinion. He told me that the repair was not necessary and that he wouldn't do the repair if he were driving my car. I have taken my vehicle to SmartMotors since I purchased it there in 2007. I have spent too much money, repairing what they claimed needed to be repaired. I have no idea how much money I have lost by trusting this shop. I will not be going back. The facilities are wonderful. But they charge you a lot of money in order to pay for the facilities.

LG

Jan 9, 2014

I had the best salesman, JD, helping me the whole time. He took time to look up information for me and to help answer all my many questions I had, both about the car and the potential add ons I was looking for. In the end I got the car I wanted with the add ons I wanted at a decent price. The waiting area was very nice-snacks, beverages, magazines and TV all for free. I was there on a Tuesday, so was able to take advantage of their free chair massages while I waited. The only "complaint" I have is how long the whole process took from start to finish. I had anticipated being out of the dealership by early afternoon and ended up leaving early evening instead. I know they had to do a couple things to my car and that it was a busy day, so I was understanding in the long run.

Jim & Cheryl

Dec 8, 2013

I buy a new Prius every two years and Smart Motors always has the inventory and the best price. The new car was immaculate as was my trade. Rodney made my experience memorable and TJ the manager is always available if there are any issues. Thank you Smart Motors.

Chris

Dec 4, 2013

My wife and I spent about 3 hours at the dealership and walked out with the car we wanted in the price range we could afford. Shpend, our salesperson was great!

Douglas F

Nov 16, 2013

My driver side internal door handle broke, leaving me no choice but to open the window to open the door. I called Tony, a service representative at Smart Motor, and got a quote and an appointment for the next day (as I recall). When I came in for service, I was welcomed cheerfully, and spent some time in the very comfortable waiting room reading a book, drinking mocha coffee, and eating a cookie (the last two items were complimentary). Surprisingly soon, the work was done, and Tony explained the repair performed and the final bill (which matched the quote when I came in). I paid and drove off in my newly-washed car (also complimentary). Very professional service and superb work. Thank you so much.

Andrew K

Oct 29, 2013

I will preface this by saying that I am a post college graduate, entering the professional world, and this is the first car purchase that I've made on my own without my parents. It was intimidating and overwhelming information that was given, but any car transaction is bound to be like this. I work in retail myself; I know what this field is like, and I also know the rules that we play by and retail. I was treated respectfully and professionally. I was assisted by JD; knowledgeable and humorous, all of which was accommodative. Joanna was also assisting me; exceptional in the details of the vehicle and how to personalize the experience. Although negotiations were favorable, this business was respectful and still benefited from my business. The facilities were nice, and had a lot of amenities. I never felt like I was claustrophobic, nor did I feel like I was looking at too much. Everything had its place, and everyone had room to move about and still find what they were looking for. The staff there that did not directly assist me were very nice, and very helpful. Everyone had a smile, and I know that long days at any place of retail can be exceptionally long. Overall, I hope this survey communicates my satisfaction. One thing I would gently recommend would be providing an itemized list to the customer of the accessories they have chosen; I had to ask multiple times for such an item.

Nala

Oct 13, 2013

Service was excellent...but the car was NOT left in the usual clean condition. There were very visible tread marks from the technician's shoes left on the threshold of both the driver and passenger side of the car as well as on the interior floor mats. When we returned to point this out,the employee that we talked with made excuses absolving themselves of any blame and was quite reluctant to clean up the mess until we said we'd take our car to the main part of the dealership. Then he grudgingly cleaned the thresholds. This was not what we have become accustomed to from Smart Motors!

Double Trouble

Oct 10, 2013

We had been looking for a new car for about a year. I think we tried every type of car there is but being twins we needed a car my twin sister (has RA & other health issues) could get in and out of easily, with hand grabs above the doors, and seats that could be lowered for her to rest if needed. We explained to Samantha Bowen what we needed, price range etc. She understood what we needed, did all the paper work etc. we drove home with the our new car that day. We had driven to the dealership with a Toyota that was almost 15 years which we will continue to keep since it has cost us very little in repairs. No pressure just a wonderfull experience so we will continue to do business with Smart Motors. My twin named the new car Angel Thank you once again Samantha!

cfg

Sep 23, 2013

My service rep advised me that the rear brake linings were thin and asked if they should replace them for me. I declined and said I would have them done with my next lub job. Then another service rep told me even though the rear brakes show wear they may not need replacing for some time because of limited use. Who do I believe?

Skd

Sep 22, 2013

Great service! Never have a problem! Salesman Justin was awesome man the process easy and truly works for the customer. Would highly recommend him!

Used Nissan Maxima owner

Aug 30, 2013

My fiance and I recently purchased a used Nissan Maxima from Smart Motors. After two months the cars electronics went crazy, and while she was driving no less. We called smart motors and were told to bring the car in. They replaced an oxygen sensor and told us that had been the problem but it was now good to go. 4 months later it happened again. We had our local mechanic look at it an he told us that the car has not 1 but 2 oxygen sensors and that in addition to them both being replaced, that an ECU board would need to be reprogrammed. The catch was that only a Nissan dealership could do that. We contacted smart motors to see if they would back up their work. The woman on the phone explained that there was no record of the original work that hey did as they do not record that unless the customer pays for it. We were told (at 8:30am) that the sales staff didn't show up till about 9am or 9:30, but she would have them contact us. At 9:15, a sales manager called us back and told us that they are a Toyota dealership and not only would thy not service the vehicle, but they wouldn't assist in the cost of replacing the o2 sensors or the reprogramming at a Nissan dealership. Long story short, they will sell you the car knowing there is an issue (took about 5 minutes on google based on the advise of our local mechanic), but don't expect them to stand behind the car they sold you. In my advise, buying a car from smart motors is not that smart. Not that smart at all. We will have to eat the cost of the repair, however I hope that many people read this and go elsewhere for their used car purchase. Don't let our headache become yours!!

george frye

Aug 16, 2013

this was my 2nd regular maintenance check-up on my 2012 carolla. all the employees who talked with me were very nice & friendly. your waiting lounge is "state of the art". i had a free lunch there. my car was maintainenced in about an hour & a half. my free car wash was great also. i think smart motors really take care of their customers in an excellant manner.

Mike

Aug 14, 2013

Went here knowing exactly what I was looking for and around the price range I was willing to pay. Andy didn't BS or pressure -- worked quickly to get us both on the same page and I signed in no time. Everyone there is so friendly and go out of their way to help you out. So happy to have bought my car there and be part of the family.

Retired

Aug 13, 2013

My wife and I had an excellent experience purchasing a new Prius from SMART. We had completed our research and were very knowledgeable about the buying process. The people at SMART recognized that and respected us as buyers. They are in the business to make money and their efforts are always aimed to maximize their profits. I knew what we wanted and they understood that. My wife and I were very pleased at how the process evolved and will continue to patronage the SMART dealership.

Ali Wali

Aug 7, 2013

the gentleman who checked me in was one of the most knowledgeable and concern individual about customer that I have come across in Smart motors for a long time. Good job

Sadly Disappointed

Feb 20, 2013

WATCH OUT when you try buy from these guys. You need to know the value of your trade, you will get LOW BALLED badly. Valued my trade at more than $3000 less than it was worth. Gave some very doubtful reasons for the value. I will NEVER buy a vehicle from them. This is not the first time this has happened at this dealership. Just another example of why people don't like to deal with car dealerships. Something should be done to dealers who employ these kinds of business practices, but it seems like nothing is ever done. Speak with your $ and don't patronize this dealership. PS. I have purchased over 25 cars in my lifetime.

S.

Jan 26, 2013

As background information, I've always hated the car-buying process. But..have now had two very positive experiences with Smart Motors. The first of these was in 2008 when I purchased a new Corolla S from Andy Kaiser at Smart. There was no pressure and I got a decent price. Last month, after totaling a car in an accident, I called Smart to let Andy know I'd be coming in to test-drive a RAV4. Although Andy was off that day, he returned my call and arranged for another salesperson (Clint) to work with me. Again, no pressure and great service. I took the RAV4 home the same day.

edddd

Oct 12, 2012

we bought 2 cars (suvs) got the price we wanted but they broke right away infact when we left one needed a repair promised they would fix at no charge it was a lie!!!!! still broke could not afford to fix

Me and my dogs

Jun 18, 2012

Had been to at least 6 other dealers and looked at numerous prices and options online... Wasn't set on any particular vehicle... But knew which ones interested me at smart toyota. Got there, looked at the vehicles, and went in to ask to test drive. Was a simple process, not the typical - "oh let's sit down and chat first". Started the sale process once we got back from the test drive.. Though it was not my salesman that pressured me, he offered to look at other vehicles. Had my car the next day. My salesman Joe was exceptional, very laid back and to the point. Not the typical "song & dance"... Very happy so far.

plmiller553

Mar 3, 2012

We were looking for a Seqouia when we first visited Smart Motors and even though we did not buy a Toyota we think it is the best dealership in the area. They really know their products and try very hard to make sure that their customers feel comfortable with the product. Thank you for a great experiance!

mazza

Feb 14, 2012

your request for a review is about 3 months after purchase so my time line could be incorrect but i had stopped and two dealers and then driven to chicago before i got a price on the car i wanted so unfortunatly the dealer was a couple hours late but nice people as i recall

gkg10

Jan 16, 2012

Had never purchased a vehicle sight unseen online before and was apprehensive. However, we found this vehicle in WI and started the buying process. Everyone that I encountered via phone at the dealership was very friendly, extremely helpful and worked with us on price negotiations. When I arrived in Madison, I was picked up by one of the sales team and driven to the dealership and the entire process took less than 1.5 hours. I was on my way home with an incredible vehicle in no time.

not getting toyota again

Jan 6, 2012

I brought in car for repair that we purchased there new, and was told the 2009 Camry needed an engine! After much hassle and aggrevation we ended up buying a used non-toyota instead. But after asking to see the damage they were talking about there was none! The engine didn't need to be replaced as they claimed, and could have been fixed for a much less expensive repair. Very upset they would lie about repairs and why? Just to sell a more expensive repair than really needed or to try to push me to buy something else? Through the entire experience (which took them a month to work out) I had to call them most of the time to find out what was going on, and have been treated with disrespect and no concern for customer retention. They have an air of self importance and have given me the impression that they sell so many cars I do not matter, if I am upset or feel I am not getting a fair deal they do not care, as long as they still make a profit on something in the end. Every visit I made there to try to work out the problem, even for what should be simple paperwork, was at least an hour and a half visit! On one occasion when they knew I was coming to look at cars they didn't even know where they were located, we needed to drive to another car lot to find some and also found out they sold one we were looking at! Very horrible service and will NEVER go there again, and would never recommend them for any service.

whatsup

Oct 31, 2011

Dealer in Smart motor was very kind and price they offered me was the lowest