Used Cars for Sale at Smith Ford Of Lowell, Inc. in Lowell, IN

Papaz

May 7, 2015

Brian/Smith Ford Lowell, IN was a pleasure to deal with. Thorough and swift resulting in a fair deal. He really went "the extra mile" to find me the Lariat that I was looking for. Made for one of the most pleasant vehicle purchases I've ever made.

Rich

Apr 27, 2015

Staff is very professional . I was very pleased with all aspects of the dealership. Dan educated me on the new features of the car and made me feel comfortable with the vehicle .

Mreiser04

Apr 4, 2015

They sold me a beautiful truck I'm so happy with my purchase! Dan wasn't pushy but gave me a knowledgable break down of the ford styles to help me with a educated purchase. If you need a vehicle go here

sharamics

Apr 2, 2015

Brian Bolton is the best! not only was he patient with me trying to make up my mind on a new escape, he found me a beauty and asap!!! No pressure, no pain...and he even gave me a lesson on how to run my "spaceship"!!! I have bought several vehicles from this dealer...there is no other that can surpass it in any category...thanks Smith Ford of Lowell!!

vnegrete517

Feb 27, 2015

I was very pleased with my salesman, Brian Bolton. He was patient with me trying to decide on a car and did not pressure me. He was very accommodating to my needs.Thanks to all at Smith Ford!Vicki

Fred

Feb 24, 2015

Very happy with the dealership. Good people to deal with and friendly. Justin was very helpful in finding the vehicle in the system I was looking for

Susan

Feb 2, 2015

Treated with respect. Justin was a great salesman, very helpful. Will definitely do business with this dealership again. Would recommend this dealership to a friend. Thanks Smith Ford..

Jake

Jan 31, 2015

I went to Ford dealership in Demotte, IN. Found a truck I really liked. Brought in my car to trade for the truck. They basically insulted me with the trade in offer so I left the that dealer and went directly to Smith Ford in Lowell. The sales person I worked with was Larry Wagner. He is by far the best sales person I have ever meet. He is very direct and is willing to go out of his way help. Smith Ford did not have a truck on the lot that I wanted so Larry tried to get the truck, the one I preferred, from the Demotte. In the end the dealer in Demotte would not let the truck go, so Larry found the exact same truck in Wisconsin and brought it down to Lowell for me to purchase. So I would recommend people to go to Smith Ford and would recommend people to see Larry Wagner

Mike

Jan 3, 2015

Good friendly service. Justin was very helpful. I had a long wait because the finance manager was busy, but otherwise felt well treated. Nice new, clean facility.

ckordeck

Dec 16, 2014

I have been buying my vehicles from Smith Ford almost as long as I have been driving! I wouldn't go anywhere else. The sales person, Dan Bard is the best! I just call him up tell him what I want and in a little bit I get a call back saying he has what I asked for! Easy, simple, convenient and the best price! The service department is great too! Thank you!!!

Greatscot

Dec 8, 2014

Dan found the truck we needed very quickly and at a good price. The dealership is convenient and has a friendly staff. I would highly recommend Smith Ford.

susan.rosenwinkel.1

Nov 24, 2014

We needed a new vehicle. We had some work done on a previous car at Smith's and the people at the dealership did excellent work and treated us well, so we wanted to give them our business when we bought a new car. We were not disappointed.Justin, our salesperson, on our initial visit, did not push and answered all our questions. When we came back, he remembered us and the car we wanted. He worked with us to get the car to a price that we could afford, but was still fair for them. He, and others in the financing department, stayed at least a half hour after closing to get all the paperwork done and to walk us through the features of the beautiful 2014 Ford Edge. We drove home that night with our new vehicle. The next day I had some questions, and Justin happily answered them all. There have been no surprises. A wonderful new car buying experience! Glad we came to Smith's and we're loving our new Edge!

truckguy2014

Oct 23, 2014

Easiest place to buy a car, there is absolutely no pressure. The staff was friendly and courteous. Brian Bolton was helpful and made the whole transaction go smoothly. I was never told I had to buy today, and nobody was pushing extended warranties, or anything else. Truly a great place to buy a car. They found my new truck at another dealership and got it to me with no hassles.

14blackf150

Oct 22, 2014

Absolutely no pressure during the entire process of purchasing my new truck. They were extremely helpful and patient and helped me get exactly what I wanted, even with my budget.

Pipelinen

Aug 29, 2014

Easiest place to buy a car. Larry Wagner makes this experience effortless. This is the second vehicle I have bought from him and will be back

mchelap

Aug 21, 2014

I am happy with my new 2014 Fusion SE. The price and rebates were excellent. Justin Kinnis was knowledgeable, friendly and courteous. I highly recommend Smith Ford.

Old Sniper

Aug 5, 2014

Just bought the Wife a New Ford Fusion from Smith Ford. She absolutely loves the Car & I love the very pleasant experience we have here. Justin Kinnis is a very Knowledgeable , Courteous and Professional Salesman ! .........We'll be back again !

tucker6mb

Jul 27, 2014

I have been purchasing new and previously owned cars from Smith Ford for many years now. I have also gone with my children to get cars and we have always left with the car we wanted and the best price we could have every gotten. Larry Wagner is a great salesman and person. He is helpful, courteous and will get you the best deal he can. Thanks Smith Ford for your excellent service.

mattfroedge

Jul 2, 2014

My dad and I went to this dealership to look for my first officially car that I can start making payments on since I'm just getting started. The service was great and friendly and I got a great deal for my car. I would definitely go back to them again when I'm in the market for a different car.

kathy10

Jul 1, 2014

Justin was very friendly and helpful. It was a pleasure to do business with him. Justin is a great representative for Smith Ford. I would recommend Justin to anyone who is thinking of buying a new car. GREAT JOB!!!!!!

cubswon

Jun 15, 2014

We have purchased Ford vehicles from this dealership for 5 years now. The customer service is so good that we drive from Valparaiso. They have accommodated every request we have. Ask for Brian Bolton. He does a great job!

Jrheldt24

Jun 14, 2014

I am giving a great rating, because Dan knew exactly what car I wanted, and was able to make the sale happen while explaining everything in simple terms.

madmax750

Jun 5, 2014

3rd vehicle I have bought in 4 years, and wouldn't go anywhere else. Larry is great to work with and has always found me the best deals.

DriveaFord

May 23, 2014

We just bought our second new vehicle from Smith Ford of Lowell, Indiana. We have dealt with Larry Wagner both times. He gets an A -plus from beginning to walking out the door from us. He knows what we want and goes the extra mile to get it. He is very helpful and follows up to make sure we are happy with our purchase. We highly recommend this dealership because of their honesty and no pressure.

rlb60

May 22, 2014

I recently relocated to the area and needed a vehicle. I had heard that Smith Ford was an honest and reputable dealership. I was also told that Larry Wagner was an excellent sales person. I spoke with Larry and explained that I was looking for an efficient and reliable vehicle. I didn't need bells & whistles...just reliability and economy. Larry provided me with multiple options of new and late model used vehicles. I purchased a practically new vehicle at an incredibly good price that ended up containing more bells & whistles than I had expected...Bonus! It was the first time I have ever left a dealership feeling like I received a good deal. Larry provided follow-up correspondence to ensure that I was satisfied with my recent purchase. I highly recommend Smith Ford of Lowell and especially Larry Wagner.

jdw718

May 15, 2014

My daughter needed a reliable car because she is having a baby, but she also needed to establish her credit. We called Larry Wagner at Smith Ford because we have previously worked with him. We saw a car she could comfortably afford,and called the dealership for a test drive. Larry invited us to check it out, he had the vehicle ready to drive. We were in and out of the dealership with her new (used) car in under 4 hours!! That is what we call fast, NO PRESSURE, in and out service!! Thank you Larry, our daughter is establishing her credit, loves her new car, and is not worried about getting around with her baby!

KatieCummings

May 15, 2014

Honest, fair dealer that gives good buys. Very happy with the outlook of the place and the customer service. Larry and other workers helped me get situated with my car and made sure I was happy.

Larrysweney

May 10, 2014

My dad needed a car.. I took him into smith.. They were able to locate the car he wanted within a few days!! Very happy with the service and professionalism!! We have bought our cars there for years and have always been very happy with our experience ,, would recommend this place to anyone!!

deuannas

May 1, 2014

Smith's Ford in Lowell, IN, is a great place to buy a New Ford. My husband and I bought two F150 4X4's from them; and I just bought a 2014 Ford F150 4X4. The Service is Great when getting service done at Smith's Ford; and the quality of work done is great! they show you what they did; what needs to get done and when you need to come in for another oil change; and this is all done with a pleasant attitude and with a smile. I get my truck serviced at Smith's Ford whenever it needs service. The service is great at Smith's Ford when buying a new truck or car because the Salesmen know their trucks and cars inside out; and can tell you anything you want to know about them.My husband and I bought a cab & 1/2- 2006 Ford F150 4x4 in 2006, the trucks hold their value! We then bought a 4 door, 2007 Ford F150 4X4 in 2007. My husband passed away in 2012, and since I didn't need two big trucks I sold my 2006 Ford F150 4X4 to a man for $16,500 in 2013; It had less than 26,000 miles on it. We had always done our Truck's service at Smith's Ford and I kept getting letters from Smith's Ford and Smith's Chevrolet about my 2007 F150 and how they would like for me to come in and talk about a trade in with it. I called Dan when I got my last letter April 24th and asked what it was all about? He said I would have to bring in my truck, and he would have to see it before he could offer me anything. I said, How about now? It was about 3:30 pm, and Dan said that would be fine. I took the truck over to Smith's Ford in Lowell, IN and Dan was busy; but, he gave me Larry Wagner as my salesman. Customer Service was great from everyone: from sales to finance. Larry Wagner, my salesman is amazing! I went in just to see what they had to offer and before I knew it; I had ordered a brand new truck! my credit was approved, and I have never in my whole life watched anyone multitask as much, and as good as Larry Wagner, my salesman did! I couldn't do his job. He was on top of everything that had to do with: picking out my new truck, the color I wanted, getting my credit through, going over the Ford A-Z plan with me; and getting my pin number with Ford, because my husband had retired from Ford. Larry helped other customers in the office while still keeping his mind on my sale and answering phone calls; and apologizing when he had to do something for someone else. Larry should get a bonus for being such a great muti-tasker and taking care of all the action that he has to take care of during the day. Smith's Ford is fortunate to have Larry Wagner to represent their company. Larry is an asset to the company. Larry is a calm person, he stays focused on all the tasks at hand, even when there are more than one or two tasks that he is dealing with. . .he is very friendly, very polite, kind, caring, and Larry is a natural people person: With Larry's natural love for people and his job as a salesman he does a fantastic job; and if I had a company I would want my employees to be like Larry. Larry set my IPhone to the computer in my new truck, he set all the information with the time, mileage for trips, showed me how to use everything. I love my new Ruby Red Metallic 2014 Ford F150 4X4; and thanks to the time that Larry gave me by putting all the computer information in for me; it made my enjoyment of my new truck so much more; because I didn't have to struggle with directions for putting it in myself. My overall experience was exhilarating! I am so happy with Smith's Ford and Thank them for everything that brings a smile upon a customer's face! The price of my new truck was great! Between the rebates that were available to me; plus I got a $1500 rebate just for bringing in my 2001 Ford Ranger's registration papers, my Z Plan because my husband retired from Ford, and the price I got for my 2007 Ford F150; I got a new truck for almost less than half price!!! How great is that! I love it.

whitemonster

Apr 8, 2014

Have been waiting a very long time for a pick up truck of this caliber. Needed something with enough muscle to pull a 4 horse gooseneck trailer with living quarters. Decided on the F350 Diesel Super Duty dually, after talking to the dealership's diesel truck mechanic, George, and mechanic Keenin. It was the only one on the lot at the time. Although it was a bit more than I needed, as far as amenities. The salesman offered to do a dealer trade for a similar truck, but without a lot of the bells and whistles. I decided that it was not necessary for the dealership to go through the expense of a dealer trade. (Even though that was not mentioned, I know it costs a bit to switch vehicles from state to state. Someone has to drive!) The salesman then reduced the price of the truck on the lot. That was the decision maker. I picked up my new F350 the very next day, with a lot of extras that are just nice to have, even though I don't need them. The truck is strikingly gorgeous! Even though it is a beast! In a pearlized white, and a ton of chrome, it screams "Look at Me", and my lady driver!! I love the looks that come from other men drivers. Yes guys, women can drive big trucks too, and look good while doing it. This truck is a real pleasure to drive.Thanks Brian, Dan, Larry and Dan. You all helped make a dream come true!Vicki Karius

Cmckay15

Mar 27, 2014

Great service, price and speedy. Great team to work with! Dan and Justin went above and beyond to get me the exact car I wanted. Thank you Smith Ford team.

3newcarz

Mar 16, 2014

Smith Ford of Lowell is a great place to buy your new or used car; they won't jerk you around like other dealerships do. Smith Ford of Lowell gave me a great price on my trade in and Larry Wagner is the best salesman I've ever dealt with. They take the time to help set up your sync system and explain the relevant details of your car.

mcdaniel36

Mar 15, 2014

This Was My Second Purchase From Smith Ford. Was A Great Experience Just Like The First Time. I Will Continue To Go Here For Any Of My Future Purchases

kimike80

Mar 13, 2014

DAN BARD HELPED US STAY IN OUR BUDGET TO PURCHASE THE VEHICLE WE WANTD TO BUY AND WAS EXTREMELY KNOWLEDGABLE TO GET US THE BEST PRICING OPTIONS FOR OUR PURCHASE. WE ARE VERY PLEASED WITH OUR PURCHASE.

12murphy3

Mar 12, 2014

This was our third new car purchase from Smith Ford and Justin Kinnis. Justin is always knowledgeable, professional and no pressure. Justin was very thorough with his explanation of the sync system (we're very low tech). Car was cleaned up nicely and a full tank of gas.Dan Bard was also very professional and knowledgeable. We normally don't purchase any additional warranties or insurance but Dan pointed out the Gap insurance since we rolled the negative equity into the new loan. Dan didn't pressure us to purchase the Gap insurance but we felt it was a very good recommendation.

jfljimbolia

Mar 11, 2014

Great experience and Hassle free.Got exactly what I wanted for my trade in.Even go a full tank of gas when vehicle was delivered.

Bobamy01

Mar 5, 2014

Larry Wagner is the best dealer ever. He is not your typical car salesman he goes above and beyond from the minute you walk in the door, to the time you drive off the lot. It doesn't matter if its a new car or a used one he will do his best to get you the most car or truck for your money. I have been buying cars and trucks from Larry since 1986. A year ago I moved to Tennessee and have been back twice already to buy a used dodge ram, ford escape and just last week another NEW 2014 Escape titanium. Would not ever buy from anywhere else, its worth the drive.Thanks again Larry

emonty

Mar 5, 2014

Larry wagner is the best salesman I have ever dealt with .If it is not on their lot he will find it for you .The dealership as awhole , is friendly and very helpfull .I would and do encourage people , if your looking to buy anew car go to Smith Ford and you will not be sorry .

casny28

Jan 31, 2014

My husband bought me the escape. Justin was so helpful and went above and beyond to make sure we were happy. Thank you so much!

JEANNEBENDER

Jan 22, 2014

Our experience at Smith Ford, especially with the care and service provided by Larry Wagner, was terrific. Our questions and all concerns were addressed completely. The options in the interior of the car were fully explained and demonstrated. Larry assisted in setting up Sync and walked us through the procedure. We haven't purchased new vehicles since 2002. We are extremely impressed with the ease and professionalism that Smith Ford and especially Larry Wagner showed as representatives of Ford Motor Company. Will recommend them to anyone who asks. We plan to be back to purchase a replacement for our 2002 Explorer in the fall - Thanks again.

mstruebing

Jan 3, 2014

My wife and I have bought our last four cars from Smith Ford. They take all of the pain out of process. They're the best!

moneriks

Dec 30, 2013

This is our second time purchasing a car from Larry Wagner. He is always courteous, welcoming, and comes up with a car we are especially happy with at an affordable price. We always seem to find the car that is right for us. Thank you. ..Larry!!

Winandy2006

Dec 25, 2013

Came in for service on our 2012 escape, I was having difficulties getting in and out of the vehicle. Mr. Bard was happy to show me the new 2014 escapes which are much lower to the ground. Making it easier for me to get in and out. So we decided to purchase the newer model escape. Mr. Bard was very helpful in all aspects of this and was happy to explain things when I came back a few days later with questions about the new escape. We both love the car and the way it handles on the road. We are very pleased. We just wish we could have done a little better with the trade in. We felt more could have been done. Thanks for the new wheels, Terry Lyons Winandy

Sugg

Dec 21, 2013

Excellent experience and knowledgeable and helpful salesman. They had exactly what I was looking for and had me in and out in under an hour. Would highly recommend Larry Wagner at Smith Ford to everyone!!

kebenko

Dec 13, 2013

The buying process was very smooth from beginning to end. Applying for ford credit financing was fast and easy. They also had the vehicle with the options I wanted on the lot.

LStryzek

Nov 30, 2013

The process was painless and professional Mr. Bolton was very thereal in explaining the new technology and helped me set up the sync with my phone, I would recommend him to every one.

crismom

Nov 23, 2013

wanted a new Ford Fusion and went to Smith ford in Lowell......have been talking with Justin for weeks and finally decided to get a car. He found all the ones we liked and dealer traded for the best one. Great service and speedy.

Myers5861

Nov 13, 2013

It was a overall very good experience with the dealership. Our salesman, Larry Wagner was very helpful and considerate of our time. Would not hesitate in recommending them.

ahanaway

Nov 12, 2013

I have bought my last six cars from Dan at Smith Ford and I will continue to go there! They treat you as family always making sure what your needs are. They never are pushing you to buy, they sit down with you and look at all your options. They want to put you in a car that you want. It was always stressful to buy a car, but not anymore. Hats off to everyone at Smith Ford "Great Job"

jblankenburg

Nov 10, 2013

Larry and his team were excellent. Very friendly, helpful, and honest. It was the most open sales experience I have ever had. I would definetly recommend this dealer and salesperson and will go back for my next purchase.

bluemike66

Oct 28, 2013

Brian Bolton made the whole buying experience great. He was a pleasure to do business with.He answered any and all questions and came through on all promises.

spivey147qwedsauhy

Oct 10, 2013

we were not expecting to buy a vehicle but after we drove our new car there wasn't any question. Brian was very honest and worked hard to find us exactly what we wanted. He explained the vehicle and the pricing completely we left with no questions. Terry had our paperwork completed in less than an hour and didn't hard sell us on the warranty. our new car buying experience went very well

tntfarm

Sep 18, 2013

My expierience with Smith Ford and Brian Bolton was great, finding a vehicle was the most challenging. He was able to find what we wanted and went over all buttons very throughly. Very happy with the whole experience.

Fordster001

Sep 10, 2013

Great dealer, my 4th vehicle purchase so far, the service department is first rate would recommend to friends and family for any for their needs.

Rparente

Sep 4, 2013

My wife and I have purchased our last 4 cars from Smith Ford. Their service and proximity to our home has kept us Loyal customers. We have dealt with Larry Wagner on all of our purchases and highly recommend him. Smith Ford has always serviced our vehicles and will continue to Our #1 Car Dealership.

ksullivan33

Aug 27, 2013

I had a great experience with this Ford Dealership. We've dealt with two others in our area and Smith Ford performs far and above our other experiences. I'd recommend them to anyone.

samsf150ford

Aug 9, 2013

Larry Wagner at Smith Ford was very pleasant, very helpful, and very easy to work with in finding the right truck for me. I pull a horse trailer and wanted to be sure the truck I bought was suitable. He was familiar with the F150's and the incentives, worked with me on price, and poof, I have a new truck!

lbrugh

Jul 26, 2013

We always do business here and will continue. Friendly and great customer service. They take very good care of their customers and go above and beyond.

fritzp88

Jul 16, 2013

Larry works to get you the best possible deal and finds you the car your looking for. I've bought several cars from Larry and I'd definitely recommend him.

Paulsayles

Jun 9, 2013

After a disagreeable experience at another dealer, my wife and I stopped at the Smith dealership; we really meant just to look around. Fortunately we met Larry Wagner, he was great to us. We took a car for a test drive and liked it so much we bought it. All the paper work, etc. was handled smoothly. Everyone was knowledgeable and courteous.I'm retired from a service job and I was gratified to be treated in such a professional manner. We wouldn't hesitate to recommend Mr. Wagner or Smith to our friends and neighbors.RegardsPaul R. Sayles

MightyZ

Jun 5, 2013

I am extremely happy with my experience at Smith Ford. I have purchased vehicles from other dealers in the past, but they don't come close to the fantastic customer service at Smith. Larry Wagner listened to what I was looking for in a vehicle and when they didn't have the exact vehicle I wanted he searched other dealers and had the vehicle delivered to Smith within hours from another dealership rather than trying to talk me into taking a vehicle from their inventory. I highly reccommend Smith Ford and will purchase all my vehicles from them in the future.

vanessasams

Jun 3, 2013

Larry made my first time buying experience wonderful! Couldn't of asked for better service. I'm very happy with the choice I made and couldn't of done it without his help!

Danguzorek

May 25, 2013

Decided to buy my wife a new car last minute on a Monday. Called Larry answered a few questions i had over the phone we showed up hour later drove two cars. Larry was more that happy to give me payments on both and answer any questions we purchased a new Taurus with my mother in laws discount from ford and it went smooth. i was worried because we got the discount that the dealer may not be excited to help out as i know they don't make allot of money on the cars that way, but i couldn't have asked for better help. There was no pushiness at all didn't continually bother me about warranties and what not. I don't have time for anything with how much i work and i told them that and they did everything they could to get us in and out as quick as possible. i will definetly go back when im ready for another car.

4vern4

May 9, 2013

We chose to go to Smith Ford of Lowell due to many favorable comments from family and friends. Daniel Bard was kind, courteous, informative as well as efficient. It was a pleasure doing business with him!

DJSJR

May 9, 2013

This is the second car bought from Brian. He took the time to find the cars for us. went over each one explained everything to us and answered all are questions. Very friendly staff with no pressure on buying a car. We will be back to see Brian again.

cmurrian

Apr 28, 2013

This is my second new vehicle from this dealer and they have outstanding costumer service. Dan Bard was the reason we went out of our way to purchase this vehicle. He answered all our question and understood what we wanted. We ordered our last vehicle and the process was easy and quick. Five star experience!

lsoverstreet

Apr 23, 2013

He made the process seem effortless. He is friendly,knowledgeable and genuine in nature. He even synced my phone! Positive experience all around. The Overstreets.

Garneta Eckhoff

Apr 6, 2013

I!VE have bought several cars fromThem and have been well satisfed.Worked with both Dan and Larry theyAre great to work with.

reardons

Mar 25, 2013

Dan Biegel found just the vehicle I was looking for at a great price. I would highly recommend this dealership for all your vehicle needs.

jerjill

Mar 23, 2013

We have purchased 2 vehicles from Larry Wagner and have been very pleased both times. We bought and new car and then a used car and got the same attentive help both times.

Dave46324

Mar 20, 2013

My son and I were looking for a car for him. After much searching on the internet and in person at several dealerships, we found a car at Smith Ford. Our purchase was a 2006 Taurus. We talked with Larry Wagner about the car and he thoroughly explained what items were checked at Ford before the car was put up for sale. The car had 75,000 miles on it which qualified it for an extended warranty as an option. Larry explained the options (year and mileage) and the price for each one.I have purchased 3 new cars over the last 12 years. 2 of these experiences were a nightmare, especially with the finance person who would not tell me the price of any extended warranty. Working with Larry was a pleasure. Over the last 8 years, I have started inquiring about cars over the Internet with about a 25% response rate. My first inquiry about the Taurus was through their website and I had a response within 24 hours. I called Larry, made an appointment, test drove the car, bought the car and completed the paperwork in under 3 hours. I will be returning to Smith Ford and recommending them to my family and friends.

rludwig1

Mar 17, 2013

Pleasant atmosphere no pressure to buy great sales men nice selection of vehicles to chose from a place I would recommend will go back again

cedufo

Mar 12, 2013

On our first visit Justin took the time to explain the Sync system and put my wife at ease with all the technology in the new vehicles. He then showed us several trim levels on the 2 models we were interested in so we could narrow our choices. Once we decided, we were looking for an explorer with specific options. Justin did an extensive search of the 200 closest dealers with no luck. He then expanded the search and was still not able to find the options we wanted. He didn't try to pressure us into buying one off the lot, he suggested ordering one so the options were EXACTLY what we wanted. The order was supposed to take 6-8 weeks, 4 weeks to the day the vehicle was delivered. He spent at least an hour with us when we picked it up making sure we were comfortable with the functions, he has already followed up once to be sure we are happy.

Diesel1029

Mar 10, 2013

This isn't the first nor last time I will use this amazing dealer!!!! Best and easiest buying experience!!!!!! I highly recommend everyone looking for a new or used car or truck to buy from mr Larry Wagner at smith ford Lowell Indiana!

020449

Mar 4, 2013

We had all our questions answered promptly. Price negotiation was fair and straightforward. We got the car we wanted, for the price we were willing to pay and when we wanted it. Our salesman, Larry Wagner helped us through all fazes of the transaction and stayed involved when there was a factory recall of some software issues. He contacted people for us and kept the lines of communication open and moving in both directions. We recommend the Sales Department as well as the Service Department. The manufacturer Rep. was also a great help and kept us informed. I would recommend this dealership to anyone. Anyone can sell a product but these people stand behind that product and make sure the customer is served..

Spive5

Feb 16, 2013

I knew what I wanted before I arrived, and my financials were less than desirable. I appreciate the time Justin took to get me into a truck I wanted. The entire process was smooth, and pleasant. Justin and the team met all my expectations. I'm glad I was able to support a local business and will definitely refer friends and family. Great experience. THANK YOU JUSTIN!

TBoots2

Feb 16, 2013

Wonderful to work with this dealership. The salesman Larry Wagner is the Best to work with great to customer loves his job and works great with the customer. Can't say enough good. Thank You

cindyblatti

Feb 10, 2013

I bought a car from this dealer quite a few years ago. My brother found my most resent purchase at the same dealer. I was pleased to have the same salesman that I dealt with a few years back. Larry Wagner made the truck buying experience a relatively smooth process. He explained how everything on the vehicle worked very clearly. I would say that I would recommend this dealer to family and friends!

jolthoff

Feb 8, 2013

This is a great dealership. I met the manager, Mr. Dan DeYoung and my salesman was Mr. Larry Wagner. They were good to work with and I did purchase a 2012 Ford Edge. My daughter and son-in-law also purchased an Edge Sport the same time. Since my purchase I've sent a friend there and he also bought an Edge. I'd go back to buy there again and recommend them to anyone.

Belindak1604

Feb 5, 2013

Did an awesome job by helping me get financed for my brand new 2013 fiesta im really enjoying this new car!!! Thank u smith ford and employee Justin kinnis!!!

harbs211

Feb 2, 2013

Larry was able to help me find the Mustang I wanted at the price I wanted to pay. His help was outstanding, and very professional.

dhuddle09

Jan 23, 2013

Justin Kinnis is more than just your average sales person trying to make a sale. He's respectful, professional, courteous, and knowledgeable about all the new high tech upgrades on the vehicles. Never pushy. He was honest and up front. We will be back for our next vehicle purchase and have already recommended Smith Ford and Justin Kinnis to friends and family.

sharonb23

Jan 21, 2013

We bought our 4th car from Dan last year. He is great to deal with. Very professional and a good salesman. The service department is great and very efficient. Customer service at this dealership is A-1!

glorybetoHim

Dec 28, 2012

My husband is a Chevy man and I love my Ford. Both of us purchase all our vehicles from Smith Ford, Lowell or Smith Chevy, Lowell. Their home town customer service and honesty is what consistently brings us back to this dealer. Our sales associate, Mr. Larry Wagner from Smith Ford found the exact vehicle I was looking for in our price range. Smith Ford is at the top of our list! Thank you for you fairness!The Jensen Family

Bakford

Dec 19, 2012

My 6 th vehicle purchased there. They are not "pushy" and easy to deal with. When trading in, always gave a fair offer, even with "a" plans .

markymark612

Dec 19, 2012

My overall experience was only "good" because although my sales person was a good guy and I liked him, he could have been more personable or interactive. Also, when they washed the car before I brought it home there was dry soap all over, water spots everywhere, and it did not look like it was dried at all. Price-wise, I was offered a lower price at another dealership to take a car already on the lot for a cheaper price but it was not a model with the options I wanted and here I was only offered my set price.

boomerf1

Dec 5, 2012

Larry was efficient, seemed to know all the details. And what I was interested in.Got me a good deal on the f150. And was friendly service.

tngramps

Dec 1, 2012

I actually live in Loudon, TN. I called Smith Ford in Lowell, IN to see if they could locate the vehicle I was looking for (2012 Ford Expedition). They located the exact vehicle I was looking for and retrieved it from Missouri. We were driving up to Indiana to deliver our old Ford (Mazda) Ranger to our grandsons. Justine facilitated the purchase and delivery over the phone within three weeks. Great job. We arrived in Indiana an hour after the vehicle arrived from Missouri. Within an hour we finalized the purchase and were on our way.All in all we had a very enjoyable experience doing business with Justin and Smith Ford.Sincerely,Bill and Kathy Twohig

vicinman

Dec 1, 2012

I ordered a new 2013 Ford Fusion.Waited for it to come in for more than a couple of delivery dates.The dealership was very accommadating to my situation.It was one of the best buying experiences I have had.Even though things did not go according to plan.

taecmiller

Nov 26, 2012

Car buying made easy: Smith Ford. Dan Bard is an awesome salesman; helpful, friendly, knowledgable. We are really enjoying our new ride, a 2013 Ford Explorer.

asipos

Nov 25, 2012

Justin worked hard to give us the best deal possible. He has great knowledge of Ford Products, and we appreciate everything he had done for us.

ecmoran88

Nov 17, 2012

We really appreciated Larry's help and he was very friendly to us. We definitely will not hesitate to come back to Larry for future purchases. We love our new Focus. Larry was very helpful and understanding. Thank you Larry!

H/T

Nov 15, 2012

Great follow up and prompt responding on the availability, options, and all other information regarding the purchase.Fully aware of the available options on a specialty car, consistent and supportive.Price was reasonable but not the best.Overall I suggest and am satisfied with Smith Ford Lowell Indiana and Justin Kinnis who made this deal happen.

jasona72

Nov 5, 2012

Great Service and Vehicle! Would Recommend! And the purchase process was quick, easy, and painless. I did not trade my old car in, but they gave me a GREAT trade in price.

Onek

Nov 5, 2012

I recently purchased a 2011 Escape from Smith Ford. My experenice with Dan was no-pressure and I am so grateful for that. Another dealership I dealt with started out no-pressure which did not last long. Dan's no-pressure approach did factor in with my decision to return to Smith Ford. THANK YOU DAN!

Sylvia Dixon

Nov 5, 2012

My husband had been interested in purchasing a new truck for almost a year. He had been to several dealers in the area. Brian took the time to answer his questions and explained the answers in a manner that Ralph could understand. My husband and I were treated very nice and enjoyed doing business with Smith Ford - especially dealing with Brian. He took his time to explain all the features in our new truck.

onebright13

Oct 31, 2012

My husband and I have been getting our cars from Smithford, in Lowell, IN. We would not go anywhere else. We had a little trouble and they help us. We bought a new truck. We just love it. I plan on buying a new car in 1 1/2 to 2 years from now. I can't wait. I would like everyone to know, that Smithford will help you get a good deal, like we got. Smithford has lots of cars and trucks to pick from. So, who ever is looking for a new or used car or truck, go to SMITHFORD. They are the best.The Murrell'sFrancesville, IN

Cade518

Oct 22, 2012

This was my first new car and my first Ford purchase.I had visited Smith to make sure I was getting a fair deal from another Ford dealership, because I had the feeling I was being hustled. I had been having a HORRIFIC experience looking for a new car with the other dealership. I had been lied to about my credit score and harassed on the phone. I wanted to give Ford another try, so I researched Smith in Lowell.I had read many good reviews on this website, and heard many good things about Smith Ford in Lowell. So I decided to see what they could do for me. I was supposed to buy the car I wanted that day from the other dealership, but I wasn't happy that the other dealership had told me even though I had good credit I needed a co-signer OR I would only be offered 6% financing. That was with $5,000 in cash as a down payment, and the X plan.Justin was nice enough to help me, even though I was upfront about already being involved with another dealership. He went out of his way to run my credit and see what they could offer me on the 2013 Ford Focus. Not only did was I offered 2.9% WITHOUT a co-signer, he even showed my that I could get more money off without using the X plan. He matched the price I had been offered at the other Ford dealership, and it only took him overnight to get the car in. It took over a week with the other dealership. In all, the process that had taken WEEKS at the other dealership happened in HOURS at Smith.He was a great, fair, calm, realistic salesman who did not gimmick me. He earned my business because he treated me with respect and did not try to run any stereotypical car salesman pitches on me.Do not go anywhere else. I recommend Smith Ford in Lowell.

R. Laumeyer

Oct 20, 2012

Dan Baird has stayed in touch, either by phone calls or e-mails, on a regular basis. He always wants to know if we are having any problems with our vehicle (which we have not) and how satisfied we are with it. That personal contact is important and appreciated. Thanks, Dan!The Laumeyers

glm777

Oct 17, 2012

I have always had good service from Smith Ford in both new and used cars and trucks.I'VEdealt with Larry for at least 10 years and never had a problem.

ajperrier

Oct 13, 2012

Justin did a GREAT job... friendly and professional! Justin went out of his way to make us feel at home. Once we agreed on a purchase price, he was very professional in his efforts to close the sale quickly. The paperwork only took 30 minutes.

michaelfry21

Oct 13, 2012

I've bought five vehicles from Larry three mustangs and two f-150s He always checks up on us to make sure we have no issues even months after we buy from him. Willing to pay a little more for the great customer service I get there even when I come in with a warranty issue.

slimer

Oct 8, 2012

Have bought two vehicles from this dealer. Bought a Cadillac in 2010. Recently bought a 2004 GMC Sierra 1500 with 77K miles and paid $14,000. (top dollar for the year and miles)It drove nicely for the short 4 mile test drive (didn't dare go farther since there was very little gas in vehicle). Vehicle came with 30 day 2000 mile powertrain warranty. (50/50 coverage, i was to be responsible for half costs) Never heard of a warranty like this. The day I picked it up the vehicle exhibited transfer case problems. Half way home (some 9 miles from dealership) the service 4WD light came on and the transfer case was making terrible noises. Push button 4WD was jumping all over the place on its own. Pulled over to side of road and called dealership. Spoke with Brian (sales) and informed him of what happened. Pressed 2WD and took truck back to dealer. Was informed that transfer case control module was bad and dealer replaced at no expense to me, as it should be. Transfer case made noises afterwards and then finally broke completely on my way home from work three weeks later. Still inside of warranty and, as I feel, still related to the incident day of purchase or damaged by it. Was informed will need new transfer case and dealer considers it a separate issue from original problem and will only cover 50%. Discussed at legnth how I felt this was related but to no good. So let anyone who wants to buy a car from them beware. They will take care of something minor in the name of good will but not if it is something major, you are on you own. Will not be buying from them again.

magma

Oct 4, 2012

After dealing with three other Ford dealerships whose customer satisfaction did not seem important enough to attempt to make a sale we decided to try one more dealership before beginning a new search with General Motors dealers. We were extremely pleased to deal with our salesman (Larry Walker) who went above and beyond trying to locate the particular car we were interessted in and his ability to locate a particular car for us that had all the specifics we were requesting. Needless to say, we will continue to say we will continue to refer Larry and Smith Ford to all our friends.

keithsprehe

Sep 25, 2012

Worked with us in every possible way except price. Dan made us feel comfortable without any sales pressure and even had numerous vehicles shipped in for us to look at and made sure that this is what we wanted to buy.

fran sanders

Sep 18, 2012

Larry is the reason we always come back to purchase a Ford. We would not deal with any other associate of any other dealership due to Larry's upfront honesty and over the top service he has always provided to us. He is the reason we have stuck with a Ford. Where ever he may be is where we will go to purchase our vehicle. We have been dealing with Larry only for almost 20 years. We tried another dealership in our area, but was taken advantage of on an extremely ridiculous level. Larry is the reason we traveled over 500 miles one way to buy the car we purchased in August 2012. And we wouldn't have it any other way.

cubswon

Sep 6, 2012

Brian did a great job putting us in the vehicle we wanted. He is focused on customer service and is a fine representative of your company.

emonty

Aug 30, 2012

Larry Wagner is the best car salesman I have every dealt with. He found me what I wanted , at a better price than I expected and no high pressure sales tactics .Buying my new F150 at Smith Ford was a pleasant and enjoyable experience as buying a new car should be . First time I have dealt with Smith Ford will not be my last .Thank you Smith Ford and Larry .

goplumber

Aug 22, 2012

As always Larry was very friendly and went over and above trying to get us what we wanted at the price we could handle. He also helped us greatly in learning all the new functions in this vehicle. It is very nice to have someone who cares take care of you, instead of someone who looks at you as a paycheck.

chestermayor

Aug 21, 2012

I have never had such a great (and smooth)buying experience! everyone involved in the process was pleasant, helpful and very professional. I had been a Dodge customer for many years and after my experience with these folks you can bet Ford will be in my future for some time to come. I would highly recommend Smith Ford to anyone.

sharon.relinski

Aug 19, 2012

We bought a Mustang 4 years ago and have bee so happy. We went back and bought an Escape with 66 months 0% financing, great deal , great incentives and Justin worked so hard to get us the vehicle we wanted. Highly recommend!!

robertpa

Aug 3, 2012

Justin Kinnis was my salesman at Smith Chevrolet in Lowell, Indiana. I have bought many cars during my lifetime, but this was by far the best experience. Justin was professional and extrememly helpful. He was not the typical stereo type of a 'car salesman'. He was never pushy, but rather listened to what I wanted, answered my questions and never pushed me to buy a car on the spot. He is extremly knowledgable and helpful. Smith Auto did not have the car that I wanted, but he found the car and had it delivered to the dealership.I have always been a GM buyer and this is the first Ford that I have purchased. Since I travel extensively, I have rented numerous cars and found that I preferred driving the Ford Fusion - which is what I bought. When my wife and I went to the dealership to pick up our car, Justin explained every aspect of the car and personally connected my phone to the car. So on a rating of 1 to 10, ten being the best, I give him an 11. Robert Ash

Singer71

Aug 3, 2012

We have purchased our last three vehicles from Larry Wagner at Smith Ford. The quality of professionalism and efficiency with each experience has been exemplary. Larry Wagner is an outstanding member of the sales and finance team at Smith Ford, showing concern for family while meeting our specific needs in choosing a vehicle. We look forward to doing business again in the future.

ngheaja

Jul 25, 2012

My initial experience with Smith Ford was in March of 2010 when I purchased a 2010 Escape. Our salesman Brian Bolton guided my wife Bonita and myself through with his friendly and confident expertise. Smith Ford offered a very fair trade in price and Brian found a rebate that I hadn't known existed. Having been happy with the purchase I had the Escape serviced there for the two years + that I've owned it. With the model change of the 2013, being very satisfied with the vehicle, I opted for a new 2012. Once again Brian was there to help us. He found the Escape that I wanted and had it delivered and ready to go within a few days. Our son Zach was interested in a new vehicle so I sent him to see our favorite salesman. To my surprise the day we picked up our new Escape, Zach was driving his new Fusion home. I have a high opinion of Smith Ford in Lowell and recommend them very strongly. Nick Gheaja

APPER44

Jul 15, 2012

Larry helped with my selection of one of 3 Ford Focuses I was interested in. He explained the features and sent me on a test drive of the one I liked the best. Was very friendly and made me feel like an old customer which I am not. He also explained and demonstrated the SYNC features, set up my phone on the Bluetooth. and went over all the instrument settings and Sirius radio on the SE i purchased.

thrajo

Jun 29, 2012

Larry Wagoner in the past has twice assisted us in the purchase of extended coverage and when my 2010 Ford Focus was re-ended and totaled he assisted in getting a refund for time not used. Larry secured the type and model we wanted from another dealer for us at a really great price and had it ready as promised. He found an additional $500.00 rebate that we had comming bringing the total to $2000.00. He was very helpful in setting up the sync and pointed out the many varied controlls.Everyone that passed us in the showroom while we waited was friendly speaking to us even a mechanic. The Finance manager Dan Bard was quick and efficent.I would highly recomend him and the dealership to anyone.In the past two days I have had many people compliment the cars looks and when I told them that it was getting 27 miles per gallon in town they were amazed.

badbowti

Jun 26, 2012

By far Smith Ford is the best dealer I have ever dealt with. Justin and the Sales manager made my trek worth the long ride. I will continue use them as my automotive needs arise. If more dealers acted and behaved with class, then they too would retain the clients.Respectfully,Gregg WeinstockNaperville, Il

carriemacis

Jun 26, 2012

Larry Wagner is the most polite, hardest working, bend-over-backwards to help salesman i have ever worked with. He works so hard for me each time i visit and doesn't keep me waiting. This is the second Ford Focus that i've bought from him and i will never shop another dealership or salesman again. Thanks, Larry and Smith Ford for making this purchase go so smoothly!

randimarienagel

Jun 2, 2012

We have purchased two used vehicles from Smith Ford since 2008. We will also purchase our future vehicles from them. I feel that most dealerships make me feel like I am being "pounced" on. I felt that I had time to look around without being hounded and I felt like I was treated respectfully. One thing that I hate about other dealerships is that as a woman, they tend to treat me like I am an idiot. Larry was amazing. Both vehicles that we purchased were used, but in amazing condition. We also traded in cars both times and felt that we were given fair prices for them and didn't feel like we were getting a "bad deal". They gave us what we asked both times, which was a fair price. We won't need another car for a few years, but when we do it will be at Smith Ford and with Larry Wagner. I recommend them to everyone that I know.Thanks

mosborn50

May 25, 2012

I was very impressed with the overall knowledge and professionalism of our salesman, Larry Wagner. I have not purchased a new car for 6 years and there were so many new features in the Fords that we looked at. He was very patient in his explanations and I am very happy with the quality of my new Ford.

benjamincrill

May 23, 2012

Justin is extremely friendly and not pushy or overly aggresive. He consistently has been patient with my wife and I in both of our purchases knowing we had very particular needs/desires. His calm and welcoming demeanor made the process very pleasant. The friendliness extends to all facets of the buying process and people we interacted with. There are certainly closer Ford dealers to where we live, but all others we have looked at were only concerned with getting the sale that day and not developing a long term relationship. For that reason Smith Ford is my dealer.

skhes

May 23, 2012

Dan Bard did a good job at helping us to find a good car for the price and payment that we wanted !!! He wasn't pushy like most salesmen !!! He gave us time to look at cars and didn't pressure us in any way !!! He helped us by offering us with many choices on cars for the payment we were looking for !!! We bought a Chevy HHR and it's a great car and we love it and it has lots of room for cargo and grandkids !!!

bmccready

May 20, 2012

My experience was very good. Smith Ford had the vehicle I wanted and I was treated very well. The saleperson who handled my sale made sure to point out all the options I had in the vehicle and answered any questions I had. I would recommend the dealer to anyone looking to buy a Ford.

jessann

May 9, 2012

Everyone we spoke with was very nice. My only thought that I would change is offering customers coffee or a beverage while waiting in the showroom. We were there a couple hours and we weren't offered anything or even shown where anything was. But Brian was very down to earth and not the "pushy" salesman.

Rparente

May 2, 2012

We love the service, location and professionalism. Smith ford has been our go to auto service for years. We would not trust anyone else with the safety of our cars.

m. mccann

May 1, 2012

Purchasing a new car with smith ford is probably the best experience I have had. They were friendly, helpful, not pushy. I felt very comfortable with them and I love my car. I will go back. Thankyou.

Kapovich

Apr 22, 2012

Larry was very helpful and easy to deal. Provided us with the best deal possible. I would give this dealership my repeat business. He was very helpful with all the special options we needed for our trucks.

Shelley Schulte

Apr 18, 2012

We have been clients of Smith Ford for years and really enjoy their knowledge of our tastes and vehicles we desire. They always put their best foot forward.

angelz

Apr 17, 2012

It's been awhile for us to walk into a dealership for a new vehicle and as usual, dreading the stress of buying one from previous experiences. This time, it was the most enjoyable and stress-free purchase we have every made. Justin Kinnis was an outstanding salesman! Definitely recommend going to Smith Ford for any of your purchases. Everyone there is very friendly and will go out of their way to assist you any way they can. Thank you for an enjoyable purchase

fourgoombas

Apr 10, 2012

We were in a rush to replace a vehicle that had been wrecked in a collision. And we were also short on time, due to an upcoming vacation. Justin searched for a car, found one and had it delivered it a very short time. He and others were willing to stay after closing hours to get the deal closed. The best part of all was that we were never pressured into anything!

Guderian

Apr 5, 2012

I was referred to the dealership, and they were the only one that met my needs, what I wanted and responded quickly and were very informative. Very professional, courteous. Happy Easter.

01monica

Mar 26, 2012

This is the third vehicle we have purchased from Larry. He does an excellent job getting us what we want. Works quickly on the paperwork and helps solve problems to make the experience rewarding

dmlindell

Mar 25, 2012

Dan Bard is part of our Ford Family at Smith Ford. We think he is intelligent fair and honest as does Ally Roper the owner's daughter, so we know we are in good hands with Dan.Now that Dan has his commission we look forward to having a great relationship continue with the rest of the Lowell gang. We are on our third new ford F-350 from Smith Ford so we know who we prefer to do business with, we like the small town people with names we remember.Thank you for taking care of us.SincerelyDaryle and Dorothy Lindell

bear19823

Mar 24, 2012

Larry Wagner is what makes me coming back,I have bought all three of my cars from larry and is by far the best if you want man who is frendly honest and hard working to get you the best deal ask for Larry Wagner

abrugh

Mar 23, 2012

I liked the business i got really got service from there i would recommend this dealer to any one who goes there any question you have they will answer for you and help you with any thing they need help with.

aaavice

Mar 19, 2012

Said what I wanted, test drove it, and was signing papers, all within one hour. Never wasted a minute from the time I walked in.

ckordeck

Mar 14, 2012

Dan Bard far exceeds the meaning of excellent customer service! The whole team (service) is awesome! I have purchased my Ford vehicles from them for years and I will never change dealerships!

campagna

Mar 12, 2012

Are you ready to buy a new or used vehicle? Then get on the phone and ask for Larry Wagner. Find out when he is working and I guarantee you will drive out with a new vehicle for you. It may be new or used but you will not have buyers remorse because Larry will find the right vehicle and the right price fr you. We have bought 9 vehicles from Larry and just recently drove home with two. Don't wait.

DJarvis

Mar 9, 2012

They are one of the best car dealers I have ever been to. They are friendly and will help you find exactly what you are looking for. We have never had a problem with this company and plan on buying the next vehicles we will need in the near future. :)

fordbuyer1234

Mar 8, 2012

We bought a new F-250 through this dealership and I was very pleased. They worked very hard to find the truck we were looking for and they had it there very quickly (dealer trade). We love our new truck. Our salesman was very nice and helpful. Many people in our town have bought a vehicle from Larry and everyone I have spoken with also have given him a great recommendation!

staley

Mar 7, 2012

Always a pleasurable experience working with Larry Wagner when I need to purchase a vehicle. He is the best car salesman I have ever had (excluding my son)!!!! He listens to what I am looking for and gets me what I want.

klnannenga

Feb 24, 2012

They were helping, friendly, and informative throughout the entire process. Brian Bolton made the experience very enjoyable and is a great asset to their company.

garyc61

Feb 21, 2012

I was traveling through Lowell IN.and came upon this dealership,and thats when I noticed a truck that I have been looking for.I turned around and went back in and met Justin Kinnis a salesman for the dealership.I talked with a little bit then test drove the truck.I sat down with I sat down with Justin and made a deal that I was very happy with.The complete sale's staff was Great and I will definitly buy from again in the future.Gary L Cooper

Aaron Hornbeak

Feb 20, 2012

I went in to see how long it would take for them to find me ths truck that I wanted,I found out that they could do that with in a matter of min. they found what I was looking for,so I asked what kind of deal we could make and when they could have the truck.The deal was good enough that I bought the truck at that time, the people were so great to deal with that I would send anyone that I know to buy a car or truck from them Aaron F. Hornbeak

Ron Hunter

Feb 16, 2012

Salesman Larry Wagner was knowledgeable, friendly, and very accommodating. We drove several vehicles prior to choosing the Escape. Because of personal issues we had made several visits to the dealership. We never felt pressured or hurried in our decision. I was impressed with the professional service of Larry and all the personnel we had contact with. I would recommend this dealer to anyone.

Scrogginsg

Feb 15, 2012

I have known Danny DeYoung for years and trust his judgement and knowledge in the automobile industry. The salesman that he recommended was excellent as were the credit and service managers that I have worked with. Smith Ford is a well known and well respected dealership in our region and one that I would not hesitate to recommend to anyone looking to purchase an automobile.RegardsGary W. Scroggins

aprilschaefer

Feb 11, 2012

We bought an F150 from Larry Wagner Jan 2010. He made every effort to find the exact truck we were looking for and the deal he struck was exceptionsl. We feel he worked diligently to find the truck when other dealers we had seen did not. We are in the market for a new car and will go there again. Had some small services done and dealing with the service dept was as pleasant and done well.

GottaLuvIt

Feb 9, 2012

Dan is extremely knowledgeable on the SYNC software and features of the vehicles. In addition to his knowledge of the vehicle, he and his team did all that they could to help us save money in the vehicle purchase. Most importantly, they were not "pushy" as saleman can be and let us decide on the purchase of a vehicle. It's not often you find a salesperson that is respectful of the customer and it's even more difficult to find a team of people that are equally respectful. Although I have to drive 10 miles out of my way for service or maintenance, it's well worth the trip.

jakegettler

Feb 7, 2012

The sales process was very comfortable and a great buying experience for the purchasing of the vehicle. Unfortunately, there were lights out on the vehicle when the purchase was made. The dealer replaced the lights without a problem. The two front speakers were also crackling and when they were asked to replace them, they said they would not. Unfortunately this cost was put on me to replace. This was a bit unsettling, especially since they advertise on their billboards that "they go the extra mile" for customer satisfaction. I did not feel that they did that in this respect.

rhaczynski

Jan 31, 2012

Mr Wagner was very knowledgeable about the Ford van we purchased.He treated us with the "personal touch" during the process of getting our new vehicle.Great attitude that every salesman should possess!!!!!!!!!!!

Paul Karczewski

Jan 25, 2012

Our experience with Dan Bard was fantastic. He was very knowledgable and friendly. The first truck he found was being delivered from another dealer and was in an accident. It was Dans' day, off he called us from home and told us he located another truck and it was being delivered the next day. We feel he went above and beyond just so we could not only have the truck we wanted but he was still able to get it to us when promised. That makes him #1 in our book. Overall it was a great experience. Oh yeah and last but not least the price was just what we wanted to pay.Great job, Dan!!!!

mcbarton

Jan 19, 2012

We bought a F150 Super crew from Larry a few weeks back. Prior to this purchase, we had never been to this dealership. We had such an awesome experience with Larry that we came back and bouth an Escape. We both LOVE our new vechiles and the experience with Larry's professionalism and friendliness. We have already told several people to come see him. Thanks so much!!!!!!

wihamm

Jan 18, 2012

This is the second vehicle I have purchased from Smith Ford in Lowell, Indiana...Larry Wagner has been my salesman on both occasions...He is the friendliest and honest car salesman I have ever worked with to purchase a car...I have recommended Smith and Larry to most of the people I come across looking to purchase a car...Larry makes buying a car a very good experience...I look forward to working with Smith Ford and Larry Wagner in the future...Sincerly,Bill Hammons

wguybaker

Jan 17, 2012

There are a number of Ford dealers in the area that I live and Smith Ford is a bit out of my way, but I was told that Larry Wagner was the person to see for a new vehicle. By far, the best experience I have had purchasing a new vehicle. Larry searched the area and found me several options to choose from, then got me the vehicle that I wanted. He is a no non-sense, just-the-bottom-line kind of guy, and I would highly recommend you going to Larry for a vehicle purchase. By far, the easiest vehicle purchase the I have made.

Richellevz

Jan 12, 2012

Larry Wagner gave us an honest buying experience with a no pressure sales approach. We were very satisfied with his honesty, courtesy and patience during the process.

rpachol

Dec 30, 2011

Besides being competitive in price, I found Brian and the staff at Smith to be very helpful and pleasant to deal with. They seemed interested in my business unlike the larger nearby dealership who was higher in price and didn't seem to need the sale. So far, I'm loving the whole experience and am glad I did it.

firemante

Dec 27, 2011

As a new car buyer, I spent alot of time on the internet looking for the best deal I could find, I went to a total of 3 local ford dealers. At the third dealer (Smith Ford) I was greated by Dan, who was able to answer all questions. I showed dan the vehicle I was interested in and within 15 mins Dan was able to find the exact vehicle I was looking for. This is the same vehicle that I had looked at, at these other dealers. Dan was able to beat their price !! Smith was able to get this vehicle to their dealership and have it ready for me within 1 week.The price remained as first stated by Dan even though the "sales manager" tried his best to ruin the deal !Dan is a true professional and is highly recommended !!

benuzzo

Dec 8, 2011

Larry Wagner is a true professional in the new car industry. His product knowlege along with his insight into the financial end of the business is second to none. He is very courteous and very fair to his potential customers, which is why I became one. Smith overall was a very good experience for me and my wife. We were treated well by all the staff and the service was excellent. Good products and good sevice. I would definetly consider buying another Ford from Smith Ford of Lowell and Mr. Larry Wagner. This is why I have given Smith an excellent rating in all categories. With much Thanks, B. Nuzzo

jorris2008

Dec 7, 2011

Friendliness, great and quick customer service, answered all questions I had, and made sure I had everything I needed to know about my new car.

Efb420w

Nov 30, 2011

I am pleased that my recent purchase was made at Smith Ford. I was referred by a friend at work, and his opinion of Smith was correct. I felt the absence of my salesperson for about 45 minutes in the middle of a sale was an inconvenience. I think Smith had a new software/computer app to train on, and the sales manager pulled him. Overall I had a good experience. I would definitely recommend Smith to friends and family.Thank YouEarl Brown

hundred

Nov 22, 2011

This is a great honest dealer! They offer a very fair price - they call this "no bull". I have called many other dealers to ask for a used car, but most of them exaggerated the car. Smith ford is honest in both telling me car's condition and the price. So I do not need to struggle to search faults to lower price. As a relatively small dealer, their service is much better than many big dealers. But I also have to say that few search engine can reach their car listing. If you want a used car, that is a good place if you can find one you like.

allenp696

Nov 16, 2011

Justin Kinnis was very helpful with the purchase of our 2012 Escape. He explained all the features of our Escape and answered any questions we had. The worst part of buying a new car in my opinion is the paperwork. Both Justin and Dan made it virtually painless! Thank you very much!

soxfanbabs

Nov 8, 2011

For years I have been buying vehicles at Smith Ford. Every experience has been a great one, and I have always dealt with Larry Wagner. He always goes out of his way to get me the best financing and interest rate. On several occasions he has found me the exact vehicle I was looking for in other states (Michigan and Wisconsin). I appreciate his determination to find me the exact vehicle I am looking for.

Dalex

Nov 6, 2011

Test drove 3 different cars. Never felt as if we were bothering him or pressured to buy. Felt we got a very good price for our trades. Dan stayed late on a Saturday to finish the deal and make sure we understood all the features on our purchase. We have purchased vehicles here before and both the sales and service departments have always been excellent. I love my new Ford Edge

mickey93lx

Oct 26, 2011

Very good sales and service,Sales staff very helpful.They did everything a buyer would want,info on car,service,I will go back again. Michael Yelachich

IamtheoneJschmidt

Oct 22, 2011

Very friendly and helpful. Initial contact was by email from myself and the return contact from dealer(Larry) was correct and not pushy. At the dealer, they were very helpful with info and we were not pushed towards any particular vehicle. Very good experience overall. If I purchase another vehicle in the future it will be at Smith Ford. ThanksJim

ciocia

Oct 7, 2011

We had a very good experience purchasing out new vehicle, they went out of their way to get us the truck we wanted. They were very helpful in many ways.

MitziBot01

Oct 2, 2011

From the moment I walked into this dealership, I knew I was going to like it. Justin met us at the door with a smile and sincere welcome. Not knowing exactly what I wanted, he guided me through the vehicles that met at least some of my criteria. His knowledge of each one was astounding. He certainly did his homework! After suggesting I take it for a test drive, I was sold! We then went back to his desk and he bent over backwards to accomodate the price and the monthly payments. I couldn't be happier. His suggestions were right on the mark and I am now the proud owner of a brand-spankin'-new 2012 Ford Escape. Thanks Justin and thank you to Smith Ford of Lowell, IN. You have a wonderful dealership and an outstanding salesman.

carahausman

Oct 1, 2011

After searching for the next addition to our auto family for almost a year, we decided to take a trip to Smith Ford in Lowell IN. after receiving an offer in the mail that seemed too good to be true. We were greeted by a salesman named Larry & encouraged to test drive a vehicle 'after all, it's free to do so'!! Immediately we noticed that there was something different about Larry ~ he was available IF we needed him and the fact that he was not over-bearing or pushy was a nice change. We test drove a vehicle & ended up purchasing it! Larry walked us through the process & thanks to his years of experience, it was THE FASTEST vehicle purchase we've EVER been through!! We were VERY PLEASED with the amount they gave us for our trade-in (that was the too good to be true offer I spoke of earlier). Through the entire experience we felt taken care of & we left feeling respected, appreciated & valued. Thanks Larry, we will see you again!!!

GERI S

Sep 29, 2011

I was at three different places to get a new Ford SUV. This is the only place that helped me allot. I needed to make up my mind as to which one would be the best for me. I have driven a Ford for all my life and know what I want just needed someone to help. I am very happy with my Ford Escape and would tell everyone how great this dealer and Daniel was.

Kodeman 63

Sep 24, 2011

Very friendly and courteous staff. Service department is very fast and friendly. Everyone there does their best to answer any questions and does their very best to make sure your completely satisfied with everything. Finance and sales staff does their best to work with you on your needs and try to work the best possible deal for you.

tsandin

Sep 23, 2011

Outstanding! Outstanding! Outstanding! Great place to buy a vehicle and the service department is well, outstanding!!! This is the most friendly auto dealership that I've ever purchased autos from.

EEJ

Sep 22, 2011

Great dealership and Larry is a an outstanding salesperson. Easy to work with and very accomodating with no pressure to make a purchase. Knows his product well, sincere, and able to answer all questions. Would go back for another purchase in the future. Kudos!

rudyrudy

Sep 11, 2011

very open, transparent sales environment. No pressure to buy from the lot. Up front about all incentives and financing. Plenty of information / honest help. Searching out of state dealers was exceptionally efficient, thorough, enjoyable, and resulted in the perfect vehicle. Got answers not sales talk.

Ruth Kaluf

Sep 10, 2011

Because I heard about this dealership and Igot a good deal on my escape. And it had the things I wanted on it. Everybody was wnderful to work with. Thank you for a nerveless deal.

mikscanlon

Sep 8, 2011

Justin was great. He spent enough time with us where we did not have any questions. yet he was not so pushy that we were trying to get away. Great job. i would recommend hime to anyone looking to buy a car.

mkbroker

Sep 2, 2011

Dan Bard is an excellant salesperson, just the kind I like, knows his product and listens to the customer to find out what she likes and is very friendly. I would recommend him to anyone purchasing a new car. Smith-Ford is lucky to have him working for them.

L.SHERWOOD

Sep 1, 2011

Justin was been very helpful in finding the vehicle that met our needs. We really liked the new explorer and was able to drive one for an extended time. We ordered a 2012 & Justin was always eager to answer all questions. We are also happy with the service department,which keeps us going back to SMITH FORD. We love the room inside,the looks of the interior/exterior,the handing & smooth ride.

jean price

Aug 24, 2011

We love our 2011 Ford Escape Limited. Took a road trip and enjoyed the ride! Grandkids loved the Sync voice activated feature. Hoping to have many more enjoyable rides. Thank you!

Sharie A

Aug 20, 2011

We we just looking and we treated just wonderfull . We looked at many cars that day and were told to take all the time we needed. Constant patience and helpfullness was always there. When we found one we were all comfortable with in all ways,We were painlessly driving away in no time in our new Ford Fusion !!

jbone87

Jul 28, 2011

The sales person really took the time to talk with us, find the best car possible. And called everybody he knew to help us get a car. We have two kids a car with no air and no credit.And he was the only one that would help us. Really friendly.

David Jasinski

Jul 21, 2011

Treated great by management and salesforce. Salesman went over the car with the customer and explained the operation of the vehicle and all the options like SYNC. Salesman was very friendly and made the purchase experience enjoyable.

jehamilton

Jul 18, 2011

Great experience all the way around. Very comfortable, knowledgable people to work with. Everybody friendly. Great no-hassle experience. Would highly recommend dealer. Even Jacob in service was extra nice.

jandet

Jul 14, 2011

Our experience with Smith Ford was great! Larry Wagner and Dan DeYoung were both very courteous, helpful and worked very hard to make sure that we left the dealership as satisfied customers. There was no pressure or sales pitches to worry about. This is the second vehicle that we have purchased from Smith Ford and will come back for future purchases. We will also refer any friends or family that are in the market for a new or used car.Thanks Larry,Marv and Jackie Anderson

bubbles63

Jul 9, 2011

Justin was very nice to work with and answered all of our questions. Larry Wagner was very nice also!!!I also liked the fact that when we first went in he did not pressure us into buying like some dealerships do, we had time to figure what we wanted.

Momjkp

Jul 7, 2011

We were having a difficult time finding what we wanted and making a purchase. We were very furustrated because of dealing with another ford dealer that was giving us the run around. We were advised by friends to go to see Justin. He did a great job helping us find what we were looking for. We went home with a new car that night! Justin was able to help with the bells and whistles ore new edge has to offer! I felt very comfortable asking questions and I still feel comfortable to go back with questions! My husband and I are very happy with our purchase and would go back to Smith Ford!

moneriks

Jul 7, 2011

My husband & I (& our kids) love our new..pre-driven Jeep Grand Cherokee Laredo! We were treated graciously even though the sales man had to stay over! Thank you Larry! Smith Ford met all of our criteria..price, payments, warranty, customer satisfaction. We love dealing with Ford & were still able to finance thru them. We will be back to Smith when we need a new car. Thank you!Monica Eriks

brenda_jacobi

Jun 28, 2011

This is the only dealership I have ever dealt with that has been a great experience. I have now purchased my third vehicle with Smith Ford and they go out of their way to make it a good experience. Friendly and fast service. Willing to listen and know what you need..even if it means past closing time ( on one occasion- sorry guys!!) I always recommend my family, friends and co workers!!! Great job!!!

47FERNDALE59

Jun 27, 2011

They called me and had a few choices to look at and we found one to our liking . They had all the paper work ready when we got there . We looked over the car and it was to our liking. We did all the paper work in about twenty minutes and the Larry showed us all about the car and how everything works. It was all nice and clean and ready to drive off. This is the second car that my family bought in the last two weeks and both experances were TOPPS I told Them both i hope not to see them again until i need another car but i'll be back47FERNDALE59

davideugene

Jun 27, 2011

Larry was a pleasure to deal with. He made this experience painless. I would recommend Larry to anyone else that would be buying a new or used car.David Durham

bernie1950

Jun 20, 2011

Very helpful, no pressure, friendly and let you take your time. Enjoyed the part of not feeling like I was overwhelmed with sales folks "wanting-to-help" Country store feeling, interested in me as a customer rather than a sale. I'm very happy with choosing Smith Ford as the place to spend my money.

Bing1596

Jun 10, 2011

I highly recommend this dealer.When you visit Smith Ford ask for Dan Bard he was a great salesman,not at all like the attack salesmen you get most places.We bought a new Ford Flex and Dan walked us right through our trade in, financing and delivery of the car. I bought a f-150 from this dealer in the past and that was a good purchase also.