Used Cars for Sale at Smith Haven Dodge Chrysler Jeep RAM in Saint James, NY

8

Nov 2, 2016

I had a great buying experience here. My salesman John helped me find a car that met my exact needs, and helped me find a great deal. He was very.straightfoward, which made the decision making process fast and easy. I needed to leave by certain time and he made sure the process finished up quickly so I could be out the door on time to pick up my daughter in our new car.

lynn lampiase fannon

Nov 2, 2016

So, my husband I and were wasting time looking at trucks at all the other dealerships. We pulled into Smithhaven Dodge and magic happened. A well dressed salesperson, sans a pinky ring.. (that was a clincher), Lewis approached us and asked what we were looking for? Of course we answered two COMPLETELY different answers I wanted luxury Paul wanted Tonka Toy. But Lew, being married himself, knew exactly what to do. He walked away and let us roam. Unbeknownst to us, he was compiling a list that would be a compromise. Long story shorter.......We drove away, Literally DROVE AWAY that night in a 2015 Dodge Ram Larmie..... Yup luxury and HE MAN Towing... Lewis and Lauren, they keep us happy and still are. Looking forward to returning and buying my next SUV. Safe travels allLynn and Paul Fannon

BobT

Oct 31, 2016

Found the Jeep I was looking for at a great price. Staff even put the Jets game on for me so I watch while I waited. Very friendly people here. No hard sell at all.

Kristyn123

Oct 31, 2016

Went to look at a used jeep wrangler for my daughter. Was all ready for a long drawn out haggling day. Then I met Donna ( sales ) & Lauren ( finance). Turned out to be best car buying experience I ever had. Even people not dealing directly with me like Lewis,was exceptional. No pressure nothing phoney here. Just down to earth, honest people. Even Bob Pon in service dept & Ed ( hope I got it right) the manager in used car dept go above & beyond. And Roy ( finance) seals the circle of excellence. Great job

wineguy

Oct 31, 2016

I went to buy out my lease and Lewis Reidel made my experience a very pleasant. He worked with me through all facets of the process. It wasn't a long drawn out process, due in part to the attention to detail on Lewis Reidels part. I recommend Lewis as a sales associate if you want to to get a deal done quickly and stress free.

frankram86

Oct 29, 2016

I am by far so happy with how well Smith Haven dealership has treated me they really went above and beyond on how well they just cared and no pressure at all I am a true customer for life and will always buy or lease a car from them it started with my sales person Richard Graber who really cared and took time out of his day too help me get out of a crazy loan which I was upside down in never did I knew I would own a brand new Dodge Ram 1500 4x4 I also want to thank Ivy from finance as well she was amazing on making this deal work for me what a kind and goodhearted person she and Richard was to me

JEEP1

Oct 27, 2016

I would like to thank Salesman David Schulman for everything he did for me as far as showing me various vehicles and letting me know the differences between each one of them. He was very informative and friendly. I do not think I have ever had a better experience in purchasing a vehicle.My 2014 Jeep Grand Cherokee Limited is fantastic.Thank You again David.Pat Wood

JeremyG

Oct 24, 2016

While I'm sure the rest of the staff is just as helpful, I dealt with Diego (Sales) and Ivy (Finance). I can't recommend them enough! I went into the dealership looking to replace my current lease. I was looking for a Jeep, preferably, but didn't think it would be a realistic option. Diego is very personable and has a good sense of humor. He took the time to walk my wife and I through the process thoroughly, and found a nice Jeep that was a viable option. The process from there became even easier as the logistics were worked out fast! I was able to come back the following day, and finalize everything with Ivy. She was an absolute delight to speak with, and very knowledgable. She was able to fix a few minor things on the paperwork quickly and answer questions on the fly that helped get us in and out of there with my new lease. I went there with my wife and my 4 year old daughter so the speedy service was very much appreciated. Bottom line-ask for Ivy and Diego and you can't go wrong.

Kaitlin E Fannon

Oct 24, 2016

Staff was friendly! Not pushy, no hidden agenda. Very nice, explained everything that was going on every step of the way. Will definitely go back to this dealer when we are ready for our next vehicle.

zo601

Oct 22, 2016

The sales person we dealt with, went over and beyond my expectations, from when we first met, to when I picked up the vehicle. I consider myself a somewhat hard to accommodate customer, so when I first met Lou, I knew he would find the specific vehicle (Ram 2500) that I wanted very quickly,Colors correct and all. And most importantly, at a price I was willing to pay. There finance department and staff was very pleasant to deal with at time of purchase as well. The vehicle prep staff, employee (Kevin) was by far the most accommodating in every way when I picked up the truck, together they make the purchase experience , seamless !!

Carlos Pabon

Oct 20, 2016

They made me and my wife very comfortable. It was very easy and I purchase a great car me and my family are very happy with it thank you so much Smith Haven Auto Group

Lisa's jeep

Oct 20, 2016

Staff was nice and informed about their stock. They kept us comfortable and even bought us a pizza for lunch. Very nice people from reception to finance

mjmjeep2016

Oct 20, 2016

The dealership experience was amazing, Dave Schulman helped us figure out what we wanted without being over persistent. He understood that we needed some time before purchasing the car and when we were ready he had the car we wanted ready before we arrived. The car was cleaned before I took it off the lot and we were shown all the features before we left. I am super happy with my car and will send anyone in need to their dealership. Thank you Dave and Smith Haven!!!

Jmzkatcole

Oct 18, 2016

My wife and I stopped in to check out their Durango inventory. We found one we loved and they got to work right away to get us a great trade-in amount for our car. They were very fair with our trade-in and they shopped numerous banks to get us the best finance rate possible. The salesman Bobby G. and Roy in finance were quick to call us with the great news that they had found us a great rate and said come on down to pick up your new truck!All in all I was very happy with the service and honesty of this dealership!!I would definitely recommend this dealership to my families and close friends!

Joe B

Oct 15, 2016

Chris Mora was great. Not pushy and was very knowledgeable about the Jeep. He was also very understanding of our budget and worked with us.

kim

Oct 15, 2016

I want to thank Lewis Riedel for all of his time and patience he spent with me while I looked and looked for the perfect jeep. I met Lewis in the spring upon pulling into Smith Haven and came back four or five times again over the summer looking at theused jeep wranglers. He always greeted me with a smile and walked the lot with meeach time. This fall I decided to buy a new 2016 jeep wranger sport instead of used.Throughout this process I felt comfortable working with Lewis and consider himtrustworthy as my sales person. Thank you Lewis. Kimberly

Tonypower

Oct 15, 2016

The service dept is horrible the worst people i ever dealt with. The warranty is meaningless. The purpose of a service dept and warranty is to fix the problem. My dodge durango was back twice for steering wheel not being centered it goes to the right. You go to hit the brake and the steering wheel goes to the right. Dan Matuzo never even apologized for the problem and had the nerve to say i bought a used truck. I bought this 2015 durango from smith haven with 3000 miles on it. I am done with smith haven . I will never go back there. I want the public to see this. I noticed the problem before i bought the truck i was promised it was going to get fixed. If you ever buy anything make sure its fixed first. The service dept might be good for oil changes but thats about all.

Johnson

Oct 14, 2016

I would like to recommend this dealership to anyone looking for a new car , Lewis Reidel was very friendly & professional in helping me pick out my truck. I have checked in many dealers and I couldn't find such savings and experience as I did at this location with Lewis Reidel. I'm already enjoying my new ram pickup truck and everyone likes , they are asking me where I bought it.

Dodge51

Oct 11, 2016

Good experience. Workers were pleasant to deal with overall. I am easily dismayed by over the top salesman and have to say the peaple i dealt with were not overly pushy or unpleasant. I would deal there again and coming from me thats a mouth full.

Momentum08

Oct 9, 2016

From the very moment I walked through the doors and ask for Kristina, it was one of the most Pleasant experiences I've ever had in all my years of purchasing vehicles. I love to the fact that she really just was trying to get to the root of what I was looking for and what was ultimately going to make me happy. I did not feel pressured in any way and I felt that her knowledge and kindness we're far beyond that what you usually say in sales associates a car dealers. I would recommend her a thousand times and have recommended her to everyone I come in contact with. She is the definition of an employee that gives a great customer experience. Every single thing she said...SHE DELIVERED!!... I sincerely say thank you to Kristina for making less such a pleasant experience. I absolutely love my Jeep Grand Cherokee and look forward to dealing with you in the future... I cannot forget to add at the finance manager was very friendly as well and again just made me feel real good about the decision I was making... Lastly and certainly not least thank you to Brett for kindly arranging a great deal for me... I will definitely recommend your dealership 2 all my business colleagues and friends and family.

William Corcoran

Oct 9, 2016

Tyler and Ivy were wonderful and took the time to help get me into the car I wanted at the price u was looking for. Will definitely refer to them

Lorraine jeep

Oct 3, 2016

My sales representative was very patient and understanding,he assisted me to find the right car,no sales pressure,l am very pleased. The finance manager/associate knows his job,well done. I will recommend friends/family anytime.

Vents

Oct 3, 2016

I was very happy with my salesman Troy he made things go very quickly he gave me an excellent deal on my 2015 Dodge Ram 3500 he even gave me his cell phone number and even answered my text messages very quickly go see Roy right now he will hook you up

Sydraff

Oct 1, 2016

This was one of the best dealerships I've ever dealt with. They were very nice and helped with everything I needed. No one pushed me into anything I didn't want to do. I recommend this dealer to everyone looking for a new car.

Overandout

Sep 29, 2016

I wanted to just write a quick review for my sealesman David Shulman at smithaven Jeep. He did a great job helping my wife and I decide on our next vehicle. We were having a hard time deciding between a pickup truck and a jeep and we are very happy that we chose the jeep! Dave made the process go smoothly and we got a great price too. Thanks a lot Smithaven!

Jennifer

Sep 28, 2016

I actually had fun buying my vehicle. From the moment I walked into the pre-owned center I felt comfortable. The manager Lauren Fleming was very friendly and introduced me to my sales person Mike O'Carrol. Mike was great to work with.He is very personable, honest,and knowledgeable. He was not pushy at all and I felt at ease making my decision. I would definitely recommend Mike. I can tell that Lauren loves what she does. She is very customer service oriented and geuinely cares about the experience she gives her customers. I loved hitting the gong when we made the deal. I love my Ram Pick-up and do not have any regrets about my purchase. This dealership really is a good one.

Jeanne bank

Sep 25, 2016

I had a very good experience with this company. Mike O'Carroll was honest and knowledgeable. We were given a price and that was what we paid. No additional fees. The purchase of our vehicle was painless and we took ownership the same day. Lauren Fleming was also a pleasure to work with.

Rusty

Sep 25, 2016

I wish to thank Sales Rep, Mrs. Florentino, at Smithhaven Jeep Dodge for an exceptional job in selling me a lease vehicle . She was professional, sensitive and competent. It was a pleasure.EWPaquette

Amandabaileyxo

Sep 21, 2016

Everyone was very friendly and had a good attitude. They worked with me to get the best possible deal for my money and I would recommend people to go there because they had amazing customer service

jason11778ram

Sep 20, 2016

Lewis Riedel was a Gentleman and a nice person. Was a pleasure to do business with. sales manager laden Fleming was also a pleasure to work with. lewis was kind enough to also show me the service department even after they were closed for the day. All are hardworking pro that treat you like you want to be. nice clean dealership also

Sham2013

Sep 18, 2016

My sales person Troy helped me out with trying to purchase a wrangler. After a few weeks of looking Troy called me to tell me about a returned lease that came in. I am glad he remembered me and went out of his way to call me, the next day I went in and bought that jeep

Teena

Sep 15, 2016

I have bought three Jeeps with in thee years , I have had a great experience that is the reason I continue to go back , there are many Jeep dealers , if the people are not accommodating I go to a different dealer , this dealership are friendly , not pushy , and works with what you need , and can afford.

Paolo21

Sep 14, 2016

Came in to dealer already knowing what I wanted and Paul Watts made it happen, showed me the in and outs of the truck and was accommodating when we talked price and needs. Cannot say enough about the total experience and sent in a family member the next day to pick up a truck himself. Sarah in finance was also great and had me in and out super fast. Will be telling everyone about Smithhaven Dodge.

lauren h

Sep 12, 2016

After shopping around for a used Durango for some time, I stopped into Smithhaven Dodge on a whim and was greeted by a happy and smiling salesperson named Lew. He was extremely friendly and personable. He listened to my needs/wants in a truck and showed me what they had in stock. The dealership had the most inventory out of all the ones I had visited so it wasn't difficult to find one that I loved! He went out of his way to find the best fit for me and I was not disappointed! I love my truck and am very thankful to Lew and the other kind employees at the dealership.

Michellelovesmelonie1

Sep 12, 2016

I am very happy! Felicia C. was very nice and profrefesonsl she was the best , the staff was helpful and nice too. Nicholas C ., Was patiently giving me different options helping me get affordable payments so I can leave with the car I fell in love with . It was a Great experience !

CliffM

Sep 11, 2016

I was looking for a quality used car for my son. Having only leased or purchased new cars over the last 20 years and having nothing but bad experiences with used cars I was very suspicious of pre-owned car centers and pre-owned cars in general. Working with Lewis was a relief. He understood what I was looking for and how much I was willing to spend. He showed me what was available in that range and kept in contact when new vehicles were received in. It took a couple of weeks, but we eventually found a car that fit both my son and my needs. The whole process thereafter went smoothly. Not only is Lewis a good salesperson, he is a very personable person and a pleasure to work with. Bill in finance made the out processing painless with no pressure. So far the car is doing well!

Tony55

Sep 11, 2016

I have either bought or leased 10 vehicles from Smithhaven Dodge and all with the help of the sales manager Mike Horan. He is always professional and works on getting me the best deal possible. He is very knowledgable and is always ready to help. I highly recommend this dealership and especially Mike Horan.

Peggy Steiner

Sep 10, 2016

Troy is very knowledgable and knows what he is talking about. You tell him what u want and where u need to be and he will figure it out and find you the perfect vehicle. I would recommend him to anyone who asks me where they should go for a car. :)

Dodge Durango

Sep 9, 2016

Donna Deciccio was the sales rep assisting me with the purchase of my first vehicle ever. I purchased a 2015 dodge durango successfully and could not have done it without Donna's willingness to help me and get the best deal Smith Haven had to offer. She was personable, very honest and upfront. Veteran sales reps can take a few pointers from her! Donna was patient, always followed up followed through with everything she said or actions she would take no matter the time of day. She made herself available to assist me even on her days off. Lauren Fleming was also a vital part of my car buying experience and made my purchase possible. Under Lauren's management, Smith Haven is surely in good hands. She was dedicated to ensuring me as the customer was satisfied. I would highly recommend anyone who shops for a car at Smith Haven to ask for Donna. Smith Haven should be proud to have employees such as Donna and Lauren representing them. I am extremely thankful for everything they have done for me!

Laz123

Sep 8, 2016

Lewis my salesman was very helpful and informative made my experience very pleasant. I would recommend him and smith haven jeep . Anyone who is interested in buying a jeep I suggest you try smith haven jeep and ask for Lewis reidel

Ram1500

Sep 8, 2016

I was contemplating a new Ram purchase when I met Troy. He was knowledgeable and answered all my questions. He was patient and set me up with a great pre owned truck. The process was smooth resulting in a satisfied customer.

Ibarra's family

Sep 5, 2016

Lewis help us every step of the way to purchased a certified pre owned Jeep Wrangler unlimited. I am very happy with the purchase he was very helpful, friendly, and did everything possible to make the sale and deliver the car even tho I was missing some information from my previews financial company. I would highly recommend anyone to deal with Lewis. MORE THAN A SALES MAN A GREAT PERSON!!

Ponzic

Sep 5, 2016

Recently I have been going to different dealerships and finally hit the mark. Smith Haven Chrysler Jeep Dodge Ram was icing on the cake. The atmosphere was amazing. A lot of helpful people there to help me with all my questions. Tyler Thomsen was an incredible salesperson to help us with our new lease purchase. He was very helpful going over all the cars that we were interested in. He was well knowledgable with all the product. His communication skills and work ethics was outstanding. I would reccomnd seeing him in regards to your next purchase. He knows how to take the time in regards to showing people how a customer should be cared for .CJ (Commack)

Tremenda04

Sep 4, 2016

I went to smith haven to purchase a used dodge Durango I saw online.. I was recommended there by my fiance whom just purchased a vehicle the day prior. The service was great. (Mine and hers).. Donna was my sales rep and Lauren was the manager on site. They were both very helpful and understanding that I didn't want to go over my budget. They definitely worked with me. I went back the next day to get a few things fixed and to fill up my gas tank!! I definitely recommend smith haven dodge to anyone who's looking to purchase a vehicle. I've never been so welcomed and comforted at a dealership before.. Great experience overall!! Thank you Donna and Lauren! I'm so in love with my new car!!! :)

Kerry Spillmann

Sep 3, 2016

As soon as I entered the parking lot of used jeeps, Lewis was there to greet me and was very understanding of my questions about purchasing my Jeep. .All the steps were properly manged by Lewis!

Tom D

Sep 3, 2016

Buying a used car wasn't bad, liked my sales guy. The service department is a whole other story. They will hold your car for an inordinate amount of time for the work to be done. Stuck with my car and they said I can't bring it in for 11 days. Another time I brought in for an oil change, the next day a fuel line popped off and leaked all my gas. They Often don't have the parts needed in stock, including recall work which they should be ready for. We now use other dealers or our local repair shop which honors the warranty.Ok to buy a car there BUT DO NOT count on getting your car serviced there. Once held a friend's car for 8 days to do a half hour recall repair.

Tom23

Sep 2, 2016

Lewis was great! I spoke with him a few times regarding a new Jeep Wrangler I found their website. He answered all my questions and we agreed on a price over the phone. When I came in to purchase the vehicle he even picked me up in Port Jeff. He had the jeep ready to go for the test drive. Tom Dunn in finance called me ask a few question and was very down to earth. The whole experience was straight forward with no games. I would not hesitate to buy from them again.

Frank

Sep 1, 2016

I had a lease that was coming to a end . I received a call from MGR Mary Young who told me they had good deals and wanted to purchase my vehicle. I went to the dealership and told my sales person Ben Schneider what I was looking for and he went out of his way trying to locate the Ram truck I was looking for and Ben walked that parking lot in 90 degree weather and never complained showing my different vehicles but on that day we couldn't find what I wanted in my price range. I called Ben the next day and decided on getting a Sport Ram and he went out of his way to find the color and options I wanted and the lease deal he gave me was great with no hidden costs. Ben was the best salesperson I ever dealt with in my years of leasing a vehicle. The Finance person Adam Deangelo was so nice he went over every single number on the agreement and he kept asking me if there was any number on the agreement that I didn't understand he would explain to me again . I drove out of that dealership so happy that I text Ben to thank him again. This is probably my 6th or 7th vehicle I have leased from Smith Haven Dodge and have to say this was my best experience . I never write reviews but I had to this time because they really made leasing this new vehicle a great experience.

Mr. B

Aug 31, 2016

Went into the dealership not knowing what to expect. We were approached by David Schulman as soon as we entered. David was very attentive, listened to our needs and made the whole "car buying" experience a pleasure. David is certainly an asset to this dealership.

Ms. C

Aug 31, 2016

I hadn't purchased a car in years, worked with Lewis and he helped me as soon as I walked in.Very understanding and patience. Sat in many many cars till we found the right one. Thanks Lewis!

aklein32

Aug 28, 2016

Frank was an excellent salesman and was not overbearing. The whole team were very friendly. The process to by the car was very fast. I would go back to deal with frank again.

Nicole515

Aug 27, 2016

My sales rep was amazing, however the business manager that I had the unfortunate luck of dealing with was not only rude and disrespectful to me but also my sales rep. In addition to the disrespectful demeanor he also couldn't be bothered to check paperwork accurately which caused me to spend two hours calling the insurance company multiple times to have the same document sent over with one change made each time. I have asked to speak to a manager about the issues I had when picking up my car multiple times and have made a complaint with Chrysler and still have not been contacted to resolve these issues. This dealership may have a great rating right now but in my experience the rating does NOT match what actually happens here.

Jeeper

Aug 26, 2016

This is the third vehicle I bought from smithaven Lewis and the staff were friendly the whole experience was positive and will be recommending this dealership to our friends.

Kcecere

Aug 26, 2016

Dave was amazing. He was extremely knowledgable about every vehicle on the lot and knew exactly what to show up to fit our needs. He gave us an amazing price right off the bat. None of that back and forth negotiating BS most dealers play. There were no hidden fees or costs that came up in the signing process. He took his time and made sure everything was perfect and that we were more than happy. I wish I could buy every car from him.

Overandout

Aug 25, 2016

I have been looking for a new car for some time and really liked the new dodge charger. I met with David Schulman at Smithaven and he was eager to help. They had the perfect car for me and within a few hours I was driving my new car. Got a great deal and had a great experience with this dealership. I would recommend it!

CDivirg2

Aug 24, 2016

The employees were more than willing to work with me on all aspects of the deal and they worked especially hard to get me the best loan possible

Everyday driver

Aug 24, 2016

Purchased a 2015 300 Limited and love it! Sales person Chris Mora was friendly, knowledgeable, and eager to please. No high pressure sales tactics here, just a helpful staff, great cars and a pleasurable purchase experience.

ram

Aug 23, 2016

shopped around at other dealerships and nobody could beat the deal I got at Smith Haven. Frank was awesome And Roy really went overboard to get me the best possible deal

AAbner2016

Aug 17, 2016

Lewis went above and beyond to make sure I got a great deal that fit my budget and got me into the car I wanted with no b.s

John Annarella

Aug 14, 2016

Went looking for car for our daughter, and met Lewis Reidel the best salesman that you could ask for, not your typical car salesman . Lew is very knowledgeable, personable and overall a pleasure to work with. Would highly recommend Smith Have Dodge made the experience for my daughter and my family a great one.

Tonypower

Aug 12, 2016

This place is clean and salesman are friendly. They offer water and coffee. You can look at cars without tripping in potholes. Chris our salesman wasnt pushy and helped me find the car i wanted. Low mileage and the price wad right. It was sooo right i drove the truck home that day.

zell721

Aug 12, 2016

Lew was very helpful in proceeding to a satisfactory transaction. Lew was very helpful in proceeding to a satisfactory transaction. Lew was very helpful in proceeding to a satisfactory transaction. Lew was very helpful in proceeding to a satisfactory transaction.

agold1085

Aug 11, 2016

We truly had a fantastic experience. Lew Reidel isn't your average salesman. He doesn't just say things to sell a car which really meant a lot to us. He shows compassion and really wants you to be happy. Well...we're ecstatic. !!! Lew is truly an all around awesome guy. We LOVE our 2014 Dodge Challenger !!!! We'll be back!!!!

Danielle Klesin

Aug 10, 2016

Working with Dave was a great experience he understood my needs having a toddler himself. I felt no pressure at all at any point during the time I spent there. I was very pleased as well with the delivery of my truck which btw is absolutely amazing. Great experience great knowledge of the brand and very professional.

JoAnne

Aug 7, 2016

My kids dragged me to Smith Haven Auto Group to check out their selection of used Jeep Grand Cherokees. I expected a stereotypical used car salesman to pounce on us and be very irritating. Mike Lupo did not fit the stereotype. Along with being very knowledgable, he never pressured us and never grew impatient. Mike spent the entire day with us, and we left that evening with a 2014 Grand Cherokee that is a perfect fit in every way. A surprisingly enjoyable experience~ Thanks, Mike ! Sincerely, JoAnne, Abby, and Ben

jeep2016

Jul 30, 2016

Very pleased with their attention and patience . Worked with us getting the price down. Alex Johnson was so pleasant and informative. We would return certainly.

Ram it don't dodge it

Jul 29, 2016

I came in with my son and we both purchased vechiles from Lewis and he was first class. He was very helpful and professional from the start to the end. Highly recommend him and will be back agn because of him

Jeep guy14

Jul 27, 2016

Lewis Reidel was by far the best salesman there and I have bought 2 other cars from you guys and he went above and beyond to make my experience the best and easiest it could be..great job Lewis and I would highly recommend him to anybody I know!!

Catlady3

Jul 26, 2016

Just purchased a new Jeep Cherokee from Dave and Dominic. Nicest guys! Dave was so honest and full of knowledge. Definitely one of the sweetest guys I've ever met! I will definitely be back!

Rob

Jul 26, 2016

Dave at Smith Haven Chrysler Dodge Jeep Ram, was very helpful and worked with me to find the right truck that fit my needs. I have already made two purchases at Smith Haven and won't hesitate going back again. Check them out at Smith Haven, you won't be disappointed.

danaddue123

Jul 25, 2016

Dealership is great! I have bought many cars over the years and a few from this dealership in the past. Smith Haven Jeep really was so easy to work with. I just recently bought a Grand Cherokee, like I said I have used the dealership in the past, by far this was the fastest easiest car I've ever purchased and to top it off I got a really fair price. The manager Charlie was nothing but above and beyond in helping with the deal and working with me and my salesman Dave was so on top of things and also went well above and beyong. I would recommend this dealership in a minute to anyone!!!

Kephorseman

Jul 25, 2016

I worked with Frank Politi , our salesman. He is very personable and very knowledgeable. He kept his promise on a great price we saw on Craigslist. I would recommend him to anyone. Thank you Smithhaven Dodge for an easy sale without hassle!

Papd2128

Jul 24, 2016

Dave Schulmann, was a great salesperson, he's an asset to your company. He helped us any way he could. Alex was also great and answered any questions we had. He is a true asset to your company

Trailhawk,Paulie

Jul 24, 2016

I have owned Jeeps for a number of years. This brand has never let me down and finally decided to go find a "new" one that had what I wanted. Considering my work schedule and not having much free time during the day this dealership made the "buying" experience very comfortable. All the way from the Internet team to the finance manager. From the beginning of my experience when I first spoke with the Smithhaven team, without a doubt they listened to what I wanted and delivered! I couldn't be happier with the experience and my brand new Trailhawk.......thank you again for making the experience efficient and comfortable!

Sweetmar

Jul 22, 2016

I have been purchased my last 3 Jeeps from this dealership. I just bought a 2016 Jeep Renegade Latitude, l love it. My salesperson was Dave Schulman, he was very professional. He was very patientand let me take my time deciding which model,color and extras I wanted.I definitely would refer anyone looking for a new car to ask for Dave Schulman at Smithhaven Chrysler Jeep in St. James, New York

Jeepguy13

Jul 19, 2016

The salesman Lewis was excellent in doing his job. The dealership however is a completely different story. After 3 or 4 days searching and test driving different vehicles I finally found one that I wanted to make a deal on. Upon signing paperwork I was told that I had a deal and that I was to be processed as soon as possible in finalizing my paperwork 4 my vehicle. I then watched four or five other customers walk into the dealership go look at vehicles and then be processed and finalized before I was. About 5 hours later the car dealer was about to close and finally I was called into the office to finalize paperwork for my vehicle. Keep in mind I was told I had a deal I gonged the Bell everyone clapped and made me think that the deal was final but that I just had to do paperwork. So after waiting and watching a number of other customers Drive their trucks away I was so excited that it was my turn to drive my truck away. Also keep in mind I already left a deposit of $2,500 and my credit card had been charged. The finance gentleman began to tell me that the bank was approaching their closing time and that it was too late to process or finalize any kind of deal. I was told that it would have to wait until the following day to make any kind of deal. I waited the entire afternoon and early evening for nothing to have the finance guy tell me to go home and come back tomorrow after watching five or six other customers be dealt with after I had already been told that I had a deal and that I was to receive my truck that day. Then I was also told that there was no deal with the banks yet and that I could be denied and that I would have to wait 7 business days to receive my deposit back if I wanted to go shop elsewhere. With that being said I felt a little trapped and had no other option but to wait until the next day to be helped with my purchase. The following day my paperwork was finalized and I received my truck. I was told and paid for bumper to bumper warranty that insured if my truck needed any repairs that there were to be no deductible and that I was to receive a loaner car if the truck needed to be serviced for longer than one day. This made me feel very secure with this purchase. However....the payoff check was not sent to my bank for my original loan for 2 weeks and my original loan charged me for an additional months car payment for my old car that had been paid off. leaving me short on cash as the payoff should have been sent in immediately. i had to wait over a month for the refund. Within a week of driving the truck I noticed a number of different noises and issues happening and called and complained that my truck needed to be serviced already after driving it for one week. The main complaint was my brakes. The breaks where pulsating and upon inspection I noticed the rotors needed to be cut and or replaced and the front brake pads were so low that they would need to be replaced within the month or it would be causing damage to the rotors further. When I called to make an appointment to have my car serviced under warranty I was told that the nearest appointment for servicing with a loaner car was more than a month away from when I had called. After discussing this with the manager we finally found a loaner vehicle for me to use for my car to have been serviced. However when I was to pick up my vehicle I was told that the dealer cut my rotors but would not replace the brake pads as they were to State regulation which is basically metal on metal and that they were not going to replace the pads. I bought the car with the brakes this way which had no pads. Not very fair if you ask me. Then about a week later I noticed the problem was not resolved and the brakes were still vibrating and now there was a squeak and a grinding noise coming from my front end. Luckily I was able to make an appointment for the loaner vehicle to get my car into the shop again for the second time in less than 2 weeks. Upon picking my car up for this problem I was told that the water pump was replaced and that the front end had to be lubricated and we resolved the squeekingng. I was told that the rear rotors were now cut and I'm just not sure why they weren't done the first trip instead of having to bring the truck there 2 times... why not just inspect the entire vehicle and make all repairs needed while the truck was there the first time. We dispute it over the brake pads once again and I was told that I had to pay full price or do the brakes myself even though I was sold the truck with bad brakes!. About 2 Days Later I was at my mechanics shop he put my car on the lift and noticed a green fluid all over the front arm bars underneath my car and showed me that there was a bad seal that was causing this green fluid to be leaking out of the truck. I called the dealer to make another appointment to bring the car and again and was told that the nearest appointment for my car to be brought in and for me to receive a loaner car was more than two months away. That my only other option was to pay for a rental car on my own and have the car serviced within a week. The loaner car situation is terrible. The service department cannot provide loaner cars for all of their customers and are booking the cars out more than 2 months in advance leaving anybody who has a problem with no loaner car. This is unfair as a part of the agreement I signed stated that all work done at this dealership was to be accommodated with a loaner car if repairs needed to be longer than one day. I am now stuck paying 400dollars for my brake pads and ive had the truck in the shop twice in less than a month.....i am now i. Rhe process of making an appointment to bring my truck in and have to pay for a rental...this entire experience was nothing short of stressfull and frustrating. Ill never recommend or buy a car from this dealer again.

Vincentj57

Jul 18, 2016

I had a great experience buying my jeep from Smith Haven Jeep. This is my 3rd jeep from them and I won't go anywhere else. They are very helpful and friendly. If your looking for a Jeep, Dodge or Chrysler I would strongly recommend going to see them.

M Feldman

Jul 16, 2016

One word - Brandon Colon - OK, that's two words, but this guy is so easy to work with! Brandon took a one hour round trip drive to my own mechanic so that the car could be checked out (it checked out except for the front brakes, which Smith Haven fixed immediately). Brandon even met me the following day at the remote start installer in North Babylon - on his day off! - so that I could have the remote start removed from the trade-in vehicle and installed in our new car! Brandon also attempted to remove the parking sticker from the old car using a razor blade so that it could be transferred to the new car, but it wouldn't budge. Overall, I couldn't be happier with my experience at Smith Haven with much of the credit going to Brandon (and Lauren)!

TripletMom317

Jul 10, 2016

My husband and I purchased/leased our past five vehicles from this dealership but will not return to get the next one. Our lease was up on our Jeep Grand Cherokee in May 2016 and we decided to lease a new Town and Country in its place. We worked with Ben as the salesmen who seemed a bit overwhelmed once it got busy but was nice and helpful. Negotiations began and we agreed upon $600 down. We were charged $772.50. After speaking to several people over the course of a few days (because everyone had to "look into it"), I was told it was a mistake and we would be getting the $172.50 overage returned to our credit card. Over one month later and MANY phone calls, nothing had been done. I had to speak to three different mangers (Rich, Alex, and Christian) who promised to call me back, yet none of them followed through. I was finally told that we would receive $59 back in a registration overage. This was still $113.50 over what we agreed upon. It may not seem like much, but $113.50 out of your pocket can go a long way when you have three toddlers. Nonetheless, our relationship with Smith haven Jeep Chrysler Dodge is over. I was charged more than what was agreed upon and given the run around for over a month. I thought of myself as a loyal customer but I feel like everyone just hoped I would go away. Once this lease is over, we will visit a different dealership and hope to avoid the "bait and switch" tactics I saw at Smith Haven.

Shelley B

Jun 26, 2016

Once we started walking around, Lewis came over, introduced himself and asked what vehicle I was looking for. We checked out a few cars, took a drive, walked around some more with Lewis while discussing other cars. He showed me the Ford Edge and we took it for a drive. I loved it! Lewis is extremely knowledgeable. Bill in Finance was very efficient and answered any questions I had. By the end of the day, I was driving home in the Ford Edge! I would definitely recommend these employees at Smith Haven Chrysler Dodge Jeep Ram!

Theresa Swinarski

Jun 20, 2016

Extremely poor customer service. So instead of owning up that they made a mistake this dealership chose to get insulting, defensive, derogatory and threatening. They will over talk you in the phone if you get someone to speak to. Claim they will work with you to fix any problem because they don't want unhappy customers. So there error of $2300 that they will nit own up to is worth people not shopping there. There are MANY Dodge dealerships on Long Island. Do not go to this one.

East Hills Jeep is Probably Better

Jun 16, 2016

We came to the dealership late on Memorial Day to purchase a Jeep Cherokee or Grand Cherokee (after relentless texting from Alex Gomez to come in for a good deal.!) Although we waited a while to meet Alex , we were introduced to Ryan Doheny. The initial meeting with Ryan was excellent and I felt comfortable. Next steps in the process were that they needed to obtain the buy out value on my existing vehicle lease so they could work the numbers and they would get back to us the next day...we did come in late! (oh, and also were told we may lose the holiday rebates since this transaction would extend to the next day but not to worry). So as of June 16th - I am still waiting on a call back from Alex, Ryan and his team. I will be going back to my East Hills Jeep Dealership in Nassau County, who I should have gone back to in the first place! If a dealership is not responsive on a guaranteed sale, then how good can they be? I recommend East Hills Jeep!

Peacekeeper

Jun 14, 2016

Excellent staff and service personnel. My sales representative Christopher Mora was knowledgeable and very helpful in finding the truck I wanted. Very pleased with the entire experience.

Tony loop

Jun 13, 2016

Frank was very helpful and patient. Left there feeling like I had gained a friend. Felt very satisfied with my experience. Thanks for your help brother

Canoli622

Jun 11, 2016

I bought a 2014 Certified Ram 1500. Great experience all the way around. Frank was the right person to help me. Genuine, friendly, funny, knowledgeable. A straight shooter. After spending several weeks researching and test driving, I walked in and met with Frank. 24hrs later, I'm driving my "New" truck and couldn't be happier! Go to Smithavrn Dodge and ask for Frank Politi!

mel66

Jun 11, 2016

The first Sales Mgr. and Finance Mgr. (who was refereed by a friend) seem less than interested to want to make the sale. We were very disappointed by them. My husband and I found Dave Schulman the sales rep amazing. He didn't try to sell us something different than what we were looking for. He was determined to find us what we were looking for at the price we wanted to pay and did just that. The night we looked at the car, my husband had an issue and Danny Goggin, Sales Mgr. stepped in an ensured he would do what he had to in order for us to take the car home. The new Finance Mgr (Mazda)., Artie Maldonado, was amazing. While the sale was a little more complicated than most he did what ever he had to in order to get us the car as well. The three of them were professional, courteous, and friendly. They possess amazing customer service skills and truly understands the importance of communication. We will definitely be back for our next car when ready and hope to see the three of them then. Thank you for working with us and making what started out as a poor experience a GREAT one! I would recommend anyone looking for a new car to head over and ask for Dave!

Soothsayer

Jun 5, 2016

Brought my 2014 Ram in for a warranty issue with the front suspension, slight rattle over bumps. They made my wife go for test drive as I was working, and all i wanted them to do was inspect the tie rods and control arms etc. Anyway they found nothing. Bob the service advisor called and said there would be a diagnostic charge for this visit. my truck has 6000 miles left on the bumper to bumper warranty and they wanted an inspection fee to look at the truck. he never told me of the fee, and then when the truck was ready told me he did. He never mentioned it to my wife either. When does a dealer charge for looking at a car under warranty? When the dealer is a crap dealership like smithaven Dodge. I called 2 other local dealers and they stated they would NOT charge to inspect or address a problem on a vehicle under factory warranty. I will never go to this dealership again and by the way they did wave the fee but it should have never been charged in the first place.

Annatf

Jun 3, 2016

I was very scared of going into a dealer since my last time when i got my car from a small one and then poof they disappeared and i was left with an old overpriced piece of junk. Well i tried some dealers in the smithtown area and none really offered me anything that would make me want to sign my life away, well thats was until i hit smithhaven jeep oh my, as soon as i walk in everyone is just smiles even tho im young they didn't discriminate and got down to business. Mike O'Carroll helped me find the best car for me that fit my wallet and my needs he was so friendly and helpful, and they even gave me a generous amount for my old trade in! Im extremely happy with my ford escape. Great place!

MyDealerHasBeenRated

May 27, 2016

This guy Chris was the best thing to ever happen to Jeep Dodge Chrystler period! I had my decision already made before going into the dealership but left with a different vehicle entirely. His salesman skills are phenominally outstanding & got me the best deal possible for the mileage & fully loaded package recieved. I highly reccomment paying Chris a visit if you want a do-it-all truck.

Morepower

May 26, 2016

Did a great job All around Thanks!! Recommend to all my friends about Smithtown Dodge and my sales representative Criss I'am sure to tell everyone.

Gill1024

May 23, 2016

Came in to look at used Wranglers. Mike was outside on the lot and showed me exactly the cars i was looking for. He was honest and straightforward. He really helped facilitate getting me a deal that worked for my budget and he very entertaining as well..very funny dude. I would def recommend going to Mike if you are in the market for used Jeep or whatever else they have on the lot. Thanks Mike

Tstew23

May 21, 2016

Awesome truck paid a little more than market based on the milage, but it had all the bells and whistles I was looking for and there where not may available so that's to be expected.

lawrence tornetta

May 17, 2016

Was driving through parking lot Lewis stop me to see what I might be interested in. I saw some cars on cars.Com so I had an idea I wanted a grand Cherokee . Saw the one I wanted. Thought about it came back a couple of days later for test drive. For hours later I was driving home a happy customer. Great job by Lewis and the whole dealership.

Christopher Recco

May 16, 2016

Lewis made buying my 2014 Jeep simple.This was not my first time in a dealership but it was my first time buying from one. Lewis worked very hard to make us happy and comfortable. The staff and selection of this dealership were far better than I expected. I will recommend family and friends to Lewis Reidel in the future.

Vincent Cicchetti

May 13, 2016

Had a wonderful time at Smith Haven. Brandon, Lauren, Mike and Arthur made my buying experience fast and easy. No hidden fees and all the information was on the table. I thank all the people who helped me and I look forward to working with all of you again.

semixauto

May 11, 2016

I had a long time to do Internet research and Smith haven clearly had the largest selection of RAM vehicles on the island. I showed up already knowing what vehicles I wanted to look at and the salesman Bob G., wasted no time getting me access to these vehicles. After just a few minutes I asked if we could drive one of them. He got a dealer plate and the keys, after taking my license and we were out on the road. He made typical dealer comments about how nice it drove and mentioned a few of the extras that it came with, but overall there was very little "selling" being done. If I had brought my down payment with me that day I would've driven off the lot with that truck. But since my banking already closed by the time we got back to the dealership Bobby help me make the arrangements with my insurance as well as setting me up with the financing through my own bank. I returned on Monday with my cashiers check and license plates. I walked into the finance offices office and we did paperwork for about five minutes, then I walked out to my vehicle all ready for me. Bobby had installed the plates while I was filling out my paperwork. It was great. No hidden fees no extra fees no nothing just the price plus tax. This is my first RAM truck and Smithaven made it an easy and enjoyable buying experience.

Angel

May 10, 2016

Not my 1st time at a dealer but my first time buying a car from one, and I must say they were very professional and helpful. They also helped me drive away with a awesome car for a very good deal. Thank you Brandon for my new ride!

Michelle M18

May 6, 2016

Lewis is a great salesman and was very helpful in helping me find the suv I was looking for. He was very trustworthy and professional and made the whole experience very enjoyable. Overall it was a great experience and I would highly recommend this dealership if you are in search of a new or used vehicle.

Bosshr

May 2, 2016

I just bought a pre owned mustang and generally don't like dealing with dealerships however the experience was much to my surprise very pleasant - Troy was a gentlemen and helpful and trust worthy. At no point was he pushy or misleading. The overall process was painless so I would recommend this dealership without hesitation.

zinz518

May 2, 2016

the salesman,Chris Mora, was very helpful. and answered all our questions carefully and honestly. He took his time going over all the details and did an excellent job dealing with the insurance company so that we were able to drive our vehicle home in comfort.

Tugoalie54

Apr 29, 2016

Staff was very helpful throughout the entire process. Everything was completed quickly, easily, and made for a great experience. Would definitely recommend anyone looking to buy a used car, to visit.

Mcr5278

Apr 28, 2016

We went out looking for an SUV and were shown several different models that didn't fit our exact needs. Our Salesman Lou pointed us in the direction of a pick up truck that has far exceeded our expectations. Top both truck for a very fair price. Thanks Lou.

CourtneyB

Apr 24, 2016

For my first time buying a car, I had a great experience. I really loved Lewis and thought the whole process went smoothly. He made it really easy to get what I wanted and I went home with my jeep the same day. I can't say enough good things but if you are feeling overwhelmed by the whole car buying process, go talk to him and he will ease your fears and help guide you in the right direction.

Alarmguy

Apr 23, 2016

I just want to give credit where credit is due. My wife an I went to Smithtown Jeep looking for a vehicle that would get us on the beach. Lauren was extremely helpful and courteous. She went over our needs and budget requirements and steered us to the right options. Michael (our sales rep) showed us all the vehicles in our price range. He gave us his best recommendation and we listened to him. We felt like we were dealing with friends rather than car salesman. They are a truly professional and helpful staff. I would certainly recommend them to anyone looking for a new vehicle.

happy customer

Apr 23, 2016

My salesman was very patient and answered any questions i had. The car selection was amazing. the dealership is clean and the entire process went smooth and quick

Biteme

Apr 21, 2016

Me and my husband went in to purchase a vehicle when we met Chris Mora, he was so patient with my husband and myself, we had gone back and fourth with a handful of cars, he help us narrow it down and gave us great deals! We left that night with a Durango and and couldn't be more happy, he was not pressuring us one bit, I highly recommend going here and if you do I would look for Chris, you won't be disappointed!! He was great????????????????

Bri 09 Escape

Apr 19, 2016

Found car on the internet, I made deal over phone. Everything went just as planned. Frank and his team hit out the park. Great Job

Thelugster

Apr 19, 2016

I have a certain style of car or truck that I like . I explained that to mike Lupo . He knew my style and was on the ball with showing me what I liked . He was very nice and knowledgeable and he helped make the deal smooth

Mike

Apr 18, 2016

Great people and very helpful with picking the right car for me. Chris definitely knew what I was looking for in a vehicle and made everything a breeze.

Ryanchalmers58

Apr 14, 2016

Would highly recommend this dealership. With myself being only 21 no one wants to waste their time with a young kid. But as soon as i walked through the door Frank Politi stood up and said "how may i help you sir my name is frank" . Very professional at all times. Frank hooked me up with the deal of a life time on a 2015 Dodge Dart GT. The car is absolutely beautiful! From everyone from the staff , service, managers, finance managers...everyone was very welcoming and professional! Frank even came in on his day off to finish up the paoerwork with me and to personally hand me the keys and shake my hand to say congratulations. That just shows you what kind of man Frank Politi is that he would come in on his day off just to finish a deal and to say congratulations. If thats not dedication then i dont know that is. Thanks again for helping me out with this beautiful car, i cant thank you guys enough!

MJ

Apr 13, 2016

I was very comfortable with my salesman. He was attentive and understanding of my needs. He was very professional and made my experience enjoyable & stress free! I would be glad to refer anyone I meet that is looking for a new or used vehicle.

Rwilson610

Apr 9, 2016

Salesmen was great. Very honest and straight forward. Great sense of humor and very knowledgeable. Would recommend him to anyone. Made the buying experience a great one.

Alotajs

Apr 7, 2016

I don't even know where to start with these knuckleheads. I found a jeep I wanted on cargurus so I emailed the dealer to confirm they still had it in inventory. They said they did and I scheduled an appointment. I show up an hour later and this place is a dump. No offices, soul sucking fluorescent lighting and round tables with plastic chairs will make you feel like you're in a prison waiting room more than a car dealer. I'm greeted by their superstar salesman John, who gives me a crazy look when I tell him what car I'm here to see. He explains to me that it's been gone for months, but coincidentally they have a similar car available! This must be my lucky day, a 45 minute drive to see similar! By similar, of course, I mean a different color, wrong options and different year. He then proceeds to tell me the price, which happens to be more than I paid for the same car (with the right color and options) NEW from Huntington Jeep 3 hours later. Bottom line is these guys are a sleazy, bottom feeder dealer.

Lou89

Apr 7, 2016

I have been looking for a certified used 2014 ram 1500 triple black express for about a year. I have been to many dealerships that try and sell you a truck with all the hidden fees! Not at smith haven ram. They were great from the second I walked through the door the managers at the desk appointed me to frank who I had spoke to on the phone. Frank was great and knowledgeable of the product I wanted. Overall great experience although I feel there was more wiggle room on the price which would have made it amazing I still got a good truck at an affordable price.

Twellcome

Apr 3, 2016

Really great experience with the sales department. Answered all my questions Chris Clemente real nice guy. Very helpful and willing to answer all my questions even the ones that require research

joseph donnaruma

Mar 31, 2016

Salesman was very helpful. He listened to what I wanted and worked very hard at getting me the truck I wanted at a great price. Waiting room could be more inviting

Steven Mangino

Mar 23, 2016

Salesman Matt Sabato was excellent! He was extremely helpful & went above & beyond acting more like a friend then an employee! He was very knowledgeable in the car as well as the process!

CheyenneChristine

Mar 21, 2016

I had an amazing experience with this dealership. I went to several others and just didn't feel comfortable buying a vehicle. The salesmen were exceptional and the management is wonderful. My car is amazing and I love it! I wouldn't recommend anyone to go anywhere else.

ericozelectric

Mar 20, 2016

Best price, great team everyone from management to finance. I would highly recommend going to smithhaven dodge. The paperwoek was made so easy, and the finance guy roy was great. THANK YOU ALL .

Kgphoenix

Mar 19, 2016

Was a customer at Browns in patchogue for years and Smithhaven blows there customer service out of the water. They gave us a better trade in value as a new customer than Browns did after purchasing 3 vehicles and many referrals. I would highly recommend Smithhaven.

Marissa58

Mar 16, 2016

I had a great experience with everyone over at this dealership. My second vehicle bought from here and without a doubt coming here for my third! Would highly recommend.

Mlugo1

Mar 5, 2016

Best experience. Very knowledgeable and friendly. Went in for one car and was so pleased with the service we bought two. Would definitely recommend. Will do business again.

Nicholaslessa

Mar 3, 2016

Great overall place to be at. Would be back to buy and to service my new jeep that I just purchased.going to recommend a lot of people to smith haven friendly and outgoing people had a great experience for my first time there and hope to have a better one when I return. The sales man that I had name was Bob and he was a great person to work with. Thanks agin Bob for the help.

Nicdel

Feb 29, 2016

As I began my car shopping experience this time around, I needed a new car fast. I've always wanted a jeep, and being that a jeep truck has affordable luxury offered, four wheel drive, qualified safety and new 2016 models, I decided to finally step into the dealership and learn more about my options and test drive what's out there. From the moment I stepped into the driver seat of the new 2016 Jeep Compass, I knew it was the right side truck and contained the luxury, exterior and interior designs I've always wanted. I was lucky to meet sales manager Michael Horan. He was able to answer all of my questions, quickly handle paperwork, and while test driving the 2016 Jeep Compass took me to where I could pick out the jeep design I've always wanted. Mike was friendly, smart, and determined to figure out a price for the jeep that fell into the range of what I could afford to buy and pay off monthly. Prior to my recent experience, my sister leased a new 2016 Jeep Patriot through Mike Hogan as well. He helped her achieve what she wanted for herself and worked to figure out monthly payments that were better then she hoped for. I gladly recommend Mike to anyone looking to shop for a car at smith haven Chrysler dodge jeep ram. He has many years of experience and is honest and personable with customers. He even called me after i took the jeep home and asked if I was happy with it and if I needed any help or had any further questions. I can't thank him enough, and I am truly happy with my new jeep!

Traveler

Feb 28, 2016

On the coldest day of the year, we decided to go to the Smithtown Dealership to buy a Town and Country. We were greeted by Alex Gomez who introduced us to Paul Watts. We were given the warmest greeting by him. Paul was able to find the exact Van we were looking for with all the features we wanted. He was extremely knowledgeable in all aspects of the Van. He made us a deal we could not refuse. This experience was nothing like the old days, NO STRESS. We had a wonderful experience. This experience repeated when it came time to meet with the Finance Manager, Dominic Galgano.

Liz

Feb 26, 2016

I went looking for a Jeep Grand Cherokee. Mike Lupo treated us like family and didn't let us leave until he found what I was looking for. Nice guy all around. Will definitely use them again...from sales to financing all around a great experience.... Thank you Mike and Chris for being so friendly and courteous to me and my girls. LOVE MY TRUCK!!!

HowTRIK

Feb 10, 2016

I was on the hunt for s nicely equipped Mini. Came across a 2014 Mini Countryman at SmithHaven Pre-Owned, and was where I met my sales guy Christopher, we tallied about the car a few brief moments, gave me the keys to explore the car, he hung back to let me look over the car, without him lurking over my shoulder, I was Completely Satisfied, with the car, the no pressure sales associate and the buying experience. 5 stars and I highly recommend Chris a pre-owned specialist and SmithHaven of Smithtown

Jared

Jan 29, 2016

Service department will steal your money! Went for a repair to my dodge ram that had a small power steering leak. Well after $725, I ended up with an even bigger leak ruining my driveway!! Went back two more times. It was not until the final third trip that they offered a loaner car. Got my truck back today, not even cleaned up!! This problem ended up being ...HOSE CLAMPS! Now if these mechanics cannot install hose clamps, do you really want them doing a MAJOR repair on your vehicle?!?!? Wonder if they will send somebody to clean my driveway....I won't hold my breath.....Some other issues... Customer service is seriously lacking and I really enjoyed waiting in line outside for 45 minutes to have your car checked in!!

FrankG

Jan 27, 2016

I would recommend this dealership and Dave Schulman. I bought a jeep here and it was a great deal and experience. Dave and his manger Dan Goggin were both very professional and great to work with.

The people have spoken

Jan 27, 2016

What a great experience I had purchasing my wife a Jeep Cherokee through James Campbell. He put in the work and got us a great deal. We were on the fence between two different brands and James showed us real value in his product. He was also able to get us a good amount on our trade in. Which was a bonus. In the end my wife was extremely happy so guess what.... I'm happy!! Happy wife happy life!! Thanks James... You're the man!

Justin27

Jan 26, 2016

I am giving this rating to show the experience I had at this dealership was the best I ever had. Dave Schulman is a great salesman and will let future car buyers know he is the man to go to.

krista marucheau

Jan 21, 2016

I had a great experience when buying a car recently. I walked in was immediately greeting. I told sales woman what I was looking for and she showed me what I was looking for.. didn't waste my time or hers as I was with my 3 young kids. Very helpful and made a what could be stressful experience a very plesent one.

maria1118

Jan 21, 2016

I HIGHLY recommend Richard McFarland to anybody looking to get a Jeep/Chrysler/Dodge/RAM. I was trying to get out of my Acura TL which I owned and into a new Jeep Grand Cherokee since I live in a place where the winters are terrible and my Acura just couldn't make it through the snow anymore. Rich got me into a 2015 Jeep Grand Cherokee High Altitude for the price I wanted along with the price that I wanted for the car I was trading in. At first I was going to go with a leasing company because we all know how dealerships are but Rich made the process so seamless without any issues that I had to buy the car from him. THANK YOU RICH!-Maria

Falcon

Jan 20, 2016

Chris was extremely helpful and friendly. Great sales service from the minute I walked in the door to the moment I left. Chris made sure all my requests and questions were taken care of. I appreciated the extra attention. From finding me the right Jeep to finalizing the buying process, everything was quick and smooth. I look forward to having a long relationship with your dealership and I LOVE my Jeep.

Alissa

Jan 18, 2016

As long as you don't have any problems with your car, then I guess you can purchase from them. If you encounter any problems with your car, then you are in trouble. People don't get back to you, and they don't stick by their word. Good luck with getting your car fixed!!!

Koujo

Jan 18, 2016

This was my second vehicle to buy from them. The process and the negotiating was extremely easy and painless. Lauren was a sweet heart and understood all my needs and concerns. A++ !! Will definitely be purchasing another car from them.

Bolas22

Jan 17, 2016

Wanted to get out of our lease and Lauren and staff were more than accommodating. We couldn't have been happier with the service and professionalism we received from the dealership as a whole. Walked in Friday afternoon with our old car and left that evening with our new car. Thank you for all your help.

Great deal30

Jan 17, 2016

Everything went very smooth and fast. I had been looking for a good deal for a long time and when I saw there prices it was a no brainer. They were very helpful and got back to me instantly.

Arctic

Jan 14, 2016

My experience was great. No pressure sales person Lauren Fleming. She knew the jeep well as far as options,engine,lift kit,tires & rims, gauges, bluetooth,ect. Purchasing my jeep there was easy, no hassle, all the questions were answered promptly, everything extra I had asked for was done,no questions asked. I would recommend this dealership to anyone looking for a used vehicle.

samjeep

Jan 14, 2016

Awesome dealership - had a great experience here with a lot choices! Dave, my sales rep, was so helpful during my first car purchase! He was honest, upfront and very committed to finding the Jeep that was perfect for me. He spent a ton of time with me ensuring I felt comfortable throughout the entire process. Thanks Dave!

Jeep Guy

Jan 13, 2016

I just stopped in to look at a car not really planning on buying one that day and drove out in a great Jeep Wrangler the same day due to great customer service at the dealership in particular our sales man Chris Mora. He was patient with us and kept showing us jeeps until he found us the perfect one. He was not pushy at all and I feel I got a very fair deal. I have had many bad experiences with car dealers over the years and this one is nowhere near where I live but I will definitely buy my next car from Chris at Smith Haven Jeep Dealer again! Thanks Chris and I will stop buy in the summer with the roof and doors off!!

Pat0922

Jan 13, 2016

I just purchased a 2015 Jeep Grand Cherokee , Mike Horan was my salesman , he was very knowledgeable and the process couldn't have been easier. We purchased a truck at another dealership a few years ago and we were in there for hours with all the extras being pushed at us, which was why we went somewhere else.I would definitely recommend Smithhaven Chrysler and especially Mike Horan. I've only had my Jeep for 2 days but loving it so far.

GeorgetownMotorsBlows

Jan 6, 2016

We contacted this dealer after another Jeep dealer sold a car that we had put a deposit on. We found the exact car at Smith Haven and contacted them via email to see if they had the car in their lot. Within 3 minutes of sending the email they had called us back and said to come down right away for help. The receptionist told us to see Alex Gomez when we got there. When we arrived at the dealership we met with Alex and he introduced us to James the salesperson. James was very polite and professional and was eager to accommodate us. He found the car we were looking for after checking 2 different lots in the freezing cold! We were able to get a great deal and a good price for my trade-in. The dealership was very busy due to an end of year sale so we were told the paperwork could be delayed about an hour or so. We went to eat and clean out the trade-in and came back to the dealership which was packed with people. James assured us we would only be waiting about 30-45 minutes more. The manager, Alex Gomez, ordered pizza for all of the people waiting which above and beyond what you would expect from a car dealership. Excellent experience with Dominic in finance and we now own a 2016 Jeep Wrangler. We love it and I would definitely visit this dealership again.

Momwheels

Jan 6, 2016

Friendly, knowledgeable and thorough service. This was my first time buying a vehicle from Smithaven. If your looking for something I would highly recommend buying from them.

Vgraz34

Jan 5, 2016

I would recommend this dealership to all my family and friends. Ryan D. The sales rep was very helpful and worked his tail off to get me a great deal on my new grand cherokee ltd. If you go there and ask for Ryan ,great person who will listen to your needs and help you find the right car for you.

vince1953

Jan 5, 2016

I was very impressd with the welcoming atmoshere i experienced at this busleing Dealership. From the profeshionalism exibited by Charlie, the friedly and knowlegable patience exibited by James. Suffice it to say I was completly at ease, knowing I had chosen the right guys, the right Manager and the right salesman, actualy Charlie selected James, and I couldnt be happier. I know I bought the right truck, and made some new friends for life, I intend to tell everyone I come into contact with that the only place to go if there interested in any of the cars they sell, to not waste there time going anywhere else. im a customer for life...if this Dealership isnt the top tier rated in the Country, I know it will be in the immeadiate future...Vince Pagano

Joey K

Jan 4, 2016

Very knowledgeable and helpful staff. I went to a few other dealers before this one and was rather disappointed by their staff. Ask for Lauren if you're buying used.

RJayH457

Jan 4, 2016

The showroom was packed with buyers, but I was able to purchase a car "pain-free" in less than two hours. The staff was extremely helpful!

TerraTee75

Jan 4, 2016

My husband and I really enjoyed working with Mike Horan, he was super friendly, helpful and very knowledgeable on the Jeep products. Our new vehicle delivery went very smooth. Dominic was very professional and helpful with the finance process. Thank you to Dan Goggin as well! I highly recommend working with this team when looking to get a new vehicle.

BigVin

Dec 31, 2015

Came in with my wife looking for Jeep Grand Cherokee Limited with certain options. The sales girl Christina. Had absolutely no idea what she was doing. She did not know the different sub models or options packages. I knew more than her after being on the Jeep website the prior night for about 30 minutes or so. Long story short, she blew the deal, basically I had to convince her to test drive the truck. She even made me help pull the car out , as it was behind two other Jeeps. Seemed as if she didnt want to drive the car at all. So after getting our own car out. And teaching myself about the options on that particular Vehicle. I then had to back car back into a very tight spot in the back lot. At that point she left us alone for about 20-25 minutes. Then came back with a very long winded Manager. He told us with no money down we had to pay 469 a month. That later turned into 534 a month, with $3400 down. I asked Christina if the price was final. She said it was. Then it gets raised over sixty dollars a month. She also said that was $0 down. I asked her about 3 or 4 times, You sure thats zero down? She said yes and laughed. So after being told $3400 + dollars down and a raise of $60 a month. I went to Browns and got the car for $419 a month with just 1st months payment and motor vehicle fee's. About $500 out of my pocket. So skip the BS store and go to Browns. Also, they had a group of younger men sitting in a corner cursing and saying very rude things aloud. That was in front of out 4 year old daughter that we do not curse in front of. Well, she got an ear full that evening. They were Loud, Rude, Crude and Obnoxious! And one guy just laughed very loud. Actually brought my kid to tears. No class losers, Bums, Dirtbags! Do not buy here. NO product knowledge at all. No sales skills. And a very unprofessional staff. There were some other things over heard by some other employees there. But they shouldnt be repeated here. As they may be too rude to post up! Thank You. Vinny.

coengage

Dec 31, 2015

My daughter and I worked with Mike on a lease for a 2016 Trailhawk, no nonsense, no games, no small talk typically found with other dealers. He helped us find the right set of wheels, we put a great deal together and both my daughter and I are very pleased. When you're ready to lease or purchase a Jeep, Dodge or Chrysler product, give Smith Haven a call.. ask for Mike.Happy New Year.

Devita88

Dec 31, 2015

From the moment I met salesman Alex Johnson I knew that is was gooding to be a good experience and he was so professional in his knowledge of the Jeep Cherokee latitude. When Dan Goggin stop by again I knew that how was just as professional. I would definitely recommend these two guys to my family and friends on a scale of 1 to 10 they both get a big 10 in my bookThank youAnthony DeVIta

Mike1684

Dec 20, 2015

Came into purchase a new vehicle and Mike showed an excellent attitude,was very helpful,and treated us great.we now only come to this location because of him and the staff. I would recommend anyone looking to purchase a vehicle to come here.

ryanmck31

Dec 18, 2015

Sales manager Jason Walters and sales rep Alfonso is always looking out for the customer and makes your feel at home, a great sales manager, I just got my car I wanted because of him Thank you Jason and the Smithhaven Automotive Group

Lisa Irizarry

Dec 16, 2015

This was my most painless car buying experience ever. My salesperson, Lauren Fleming, was very friendly and knowledgable about the car I was buying and she did everything possible to make my experience a good one. I also didn't have a super long wait to close the deal and the person who helped me with the financing was as wonderful as Lauren.

Jacknife

Nov 23, 2015

Jaime is a pleasure to deal with she is very much on her game and knows what she is talking about made the whole deal feel very comfortable thank you very much

carsale

Nov 12, 2015

Just leased a Dodge Ram from Smithtown Dodge. We dealt with both David Shulman and James Campbell. Both gentlemen were very knowledgeable and personable, and were not pushy at all. They knew we were under a tight time frame and made sure the deal happened quickly and competently. I would highly recommended them if you are looking for a model car sold at their dealership.

gilstone

Nov 9, 2015

This was the second Jeep I leased from Mike Horan. Aside from him being personable and friendly, he is extremely knowledgeable on the all the Jeep models at the dealership. Mike pointed me in the right direction and put me in the right Jeep for my budget. No hesitation recommending Mike to my friends and family. Mike, I'll be back in 39 months for my next Jeep.

Lia0727

Nov 6, 2015

This was the first time I've bought a car from a dealership. They explained everything really well and they made sure everything made sense rather than other dealerships I went to. It was very comfortable while I waited for everything to get done and felt like I was hanging out.

tony millz

Nov 3, 2015

The salespeople where very friendly and curtious. They all made us feel right at home and were very courteous. David is a excellent salesperson and I would recommend you see him the next time you are looking to purchase a new car.

73440cuda

Nov 2, 2015

This was my first time purchasing an Import vehicle but it turned out to be my best car buying experience across the board.As soon as I arrived, I was greeted by the Sales Manager who introduced me to my Salesman, Mike.I am 53 years old, and a car nut, so needless to say I have some experience as a buyer/seller of used cars.Mike was genuine, knowledgeable, and hospitable. I felt very comfortable and had a great time talking to him over a broad range of topics.I cannot say enough positive things about Mike and the people at Smith Haven. My Wife will need a replacement vehicle in the near future, and I will take the 55 mile trip from Brooklyn out to see Mike O'Carroll!!!! Chris Conway

KelleyC

Nov 2, 2015

I had been to other Jeep dealerships on Long Island before visiting Smith Haven Jeep, and I'm so sorry I wasted my time at the other places. Smith Haven employees were all very nice and accommodating. Palma especially worked so hard to get me into a truck with the features I wanted at the price I could afford.

leased_on_halloween

Oct 31, 2015

David Schulman (New Car Sales Consultant) was very helpful efficient and friendly from start to finish.-- Helped match my requirements with a vehicle in stock-- Facilitated interaction with the business manager Chris and sales manager Daniel to begin the process of structuring an acceptable deal-- Very knowledgeable in regards to all the features of the Jeep Cherokee Latitude v6 4x4 that I leased.Closed the deal on Halloween but wasn't scary at all!

Bignick68

Oct 26, 2015

I had found two vehicles online that I was interested in. When I had arrived at smith haven to see them in person, James Campbell who was involved with a client selflessly took a moment to find me an available sales person. That's when he turned me over to Lauren Fleming who was very accommodating. She was very professional wasting no time showing me the two vehicles I was interested in. We went for a test drive and I already had a good feeling but I still had a few more trucks to look at at other dealerships. Lauren called me later the next day to follow up as she said she would without being pushy to see how I made out. I informed her how disappointed I was in the other dealers selection and that I was interested in closing the deal that we had discussed on my visit on Saturday. With her help and the help of Rob in the finance department they quickly made it a reality. I'm now the proud new owner of a 2015 ram 2500

Nespo

Oct 26, 2015

Went to Jeep two weeks ago to get some prices on the Jeep Cherokee. Met with Dave who was patient and very knowledgeable about the jeeps and packages. He was very accommodating to our schedule as it as our sons birthday that weekend. I would definitely use him again when our lease is over!

ScottZ

Oct 23, 2015

In and out same day with trade in and purchase. Ben in sales was particularly helpful, seeing that my needs were met and making a deal I couldn't refuse. He even took the time to meet me the next day off-site with my old car so I could have my remote starter swapped into my new vehicle by a third party. Above & beyond, and highly recommended!

Gruccia

Oct 19, 2015

Everyone was great. Mike made my experience easy and accommodating. He worked around my schedule and even stayed late in order to make my deal work

Imstar456

Oct 14, 2015

She just wouldn't give up on finding me a car even when I did. Her genuine concern for another person was outstanding and because of her abilities and everyone else involved in the sale of this motor vehicle I would not hesitate to recommend anyone to this dealership in particular smith haven. Keep getting more people like that u won't have a thing to worry about God bless u all and thank u for recognising a vet

KP

Oct 12, 2015

After visiting a few other dealerships, I finally found the car I wanted and already put a $5,000 down payment on a Jeep Cherickee. After I got home I decided that the upgraded engine was the better option for me. When I called David Schulman about my change of options, not only did he keep to our budget, but he had the vehicle ready at the SAME time we would have had picked up the original. This is the perfect vehicle for me! I could not be any happier than I already am about my vehicle and my buying experience!

pennington,robert new car

Oct 12, 2015

The salesman a young man David Schulman was totally up to date about the Town and Country van we wanted. We explained what we wanted and also told him we needed a little time to make a decision he never pressured us. In the end the professionalism of the staff and dealership made the difference over other dealerships.

Chris1967

Oct 3, 2015

Everyone at this dealership that helped me out made my car buying experience the best ever! I would recommend them to anyone looking to buy a used car!

ChrisA

Oct 2, 2015

Great experience buying a new Cherokee !!! Had the pleasure of dealing with David Schulman awesome salesmen would highly recommend for any looking for a car

LaHen

Sep 28, 2015

We just bought a Grand Cherokee from this dealership and we couldn't be happier. The amount of vehicles to choose from was huge and Lauren Fleming (our sales associate) really listened to what we wanted, could afford, and what would make us completely satisfied. There was a little hiccup with turning in our previous lease to get our new car, and everybody in the dealership was completely on top of it in a timely fashion to get us the best deal possible. The staff is beyond helpful and knowledgeable. This was our third car that we bought from them and we will definitely be back for our fourth! Thank you so much!!

Mike3536

Sep 27, 2015

Just brought a ram 1500 and im really happy. My salesman was ben an he was awesome to work with!!! I would recommend anyone looking for a new truck to stop in and ask for Ben!!

DanielaV

Sep 26, 2015

Being a first time buyer, I was not looking forward to dealing with the back and forth games usually played by the car salesmen. Lucky for me, I never had to. From the moment my brother and I walked in to the Smith Haven dealer, we were greeted by a friendly, non-pushy saleswoman named Palma. She not only cared about finding me the exact Jeep I wanted, but she took the time to get to know my brother and I as people rather than just potential buyers. I never felt pressured when discussing numbers with Palma or the manager, Dan Goggin. Both truly listened to what my brother and I had to say without having that arrogant salesperson persona that I was expecting. Chris in finance was also very helpful and made sure we got the best rate possible. I am extremely happy with my 2015 Jeep Grand Cherokee Altitude. Thanks Smith Haven for putting me into my dream truck!

Danny724

Sep 23, 2015

Was a great experience dealing with the smith haven automotive group! They treat you like family and have understanding of your needs!!! By far the best hands down!

matthew89lee

Sep 23, 2015

My Honest Opinion:HANDS DOWN THE BEST CHRYSLER DODGE JEEP RAM DEALERSHIP I WENT TO! I can officially say that with truth and confidence. This review is coming from someone who lives 42 Miles away and went through literally each and every Chrysler Dodge Jeep Ram Dealership on my way to Smith Haven. I've had my very best experience at this dealership and the only thing I regret is wasting my whole summer/weekends with the other dealers. What makes this dealership stand apart from the rest is their willingness to work with you and standing by their motto. My Experience:My dealer Palma Florentino was very sweet and really fought for me to get the deal I wanted. Dan Goggin in management was very trust worthy and honest and breaks the stereotype anyone may have for a typical car dealer. Alex the Sales Manager was very accommodating and always welcomed every questions to make sure I was at ease. Chris Siegal from finance was a gentlemen and very patient to make sure everything went well to finalize the the paperwork. My Last 2 cents:The last thing I want to mention is that I am pretty sure from your first visit you will hear the phrase "Everyone's Savin' at Smith Haven." I left the lot with a new 300S on 9/19 and as we are getting closer towards the end of the month I have been getting a bunch of phone calls from other dealers asking if I was still interested. I must admit their is a guilty pleasure putting a twist to their phrase and replying to them with "Sorry, I was Savin' at Smith Haven!" Now to finally sum this all up I want to end with saying this is a dealership that clearly stands by their motto and you need to come by to experience it.

milo

Sep 20, 2015

working with lauren fleming was great,she was very professional and helpful. I would recommend to all I know. Trading in my Toyota was smooth,and lauren got me great deal.

Babiixoxnat

Sep 19, 2015

Lauren was such an amazing sales person to work with. My husband and I have dealt with sales people before and we always ran away. But Lauren took her time to listen to what we wanted, and how much we were willing to pay each month for a car. She definitely knows what she is doing and goes above and beyond to make the customers happy! We love our new 2015 jeep renegade! And definitely will recommend her to our friends and family! Thank you again Lauren!

jam3886

Sep 9, 2015

Went in with my fiancee and we traded in two vehicles and drove out with two dodges. One ram 1500 Big Horn and one durango.Made an inquiry online and heard back from stephen very quickly.Went down and met with Ben who was honest and very helpful.Even though it was very busy, we were still given lots of attention and taken care of in a reasonable manner. Once we got to finance, Rich was very nice and insightful. It was nice to walk into finance and the numbers still be the same that we agreed upon previously. Would definitely recommend to family and friends and will be returning when in the market again.

luvthejeep

Sep 8, 2015

I can't say enough about your sales person Alex Johnson he has wonderful customer service qualities . We felt at ease and not under pressure and he was very knowledgeable and helpful with all our questions. It made it easier for us to make a decision to buy a Jeep that day. He suggested that we take a walk onto lot and see what was available . He was extremely positive , helpful, great energy which in turn made our experience at Smith Haven Chrysler Dodge Jeep one that would recommend.A big Thanks to Dan Goggin as well , he was extremely courteous , knowledgeable and worked out the details with Alex in which we could purchase the Jeep .Also a Thank You to Dominic in the Financial Dept who helped with extended warranty and explaining in detail our questions .There is a great team effort at Smith Haven Chrysler Dodge Jeep , a 5 Star review or higher for all.

Lupop72

Sep 5, 2015

Go see Lauren at Smithaven Dodge, Jeep. She above and beyond to get me into a car. My credit sucks and she did everything in her power to make the deal work. She has a customer for life..

Ed L.

Sep 4, 2015

I had my Jeep serviced here this week and left feeling violated and dismissed by the whole experience.When I went to pick up my vehicle from being serviced I noticed several papers strewn across the passengers side floor. When I dropped off the vehicle there were no papers on the passengers side floor. When I picked them up to see what they were I noticed one was a receipt to a hotel that I recently was a guest. I know this receipt was in my glove box since the day prior I pulled out the green vehicle booklet that came with the vehicle to find the telephone number of the service department and the receipt was on top. When I put the green booklet back in the glove box I put it on top of the receipt and other papers in my glove box. I took the papers and went inside the sales floor to speak to the manager. When I asked the person who identified themselves as a manager why my paper work was thrown on the floor and why someone went into my glove box his answer was 'I don't know'. I then told him I felt I need an explanation and that can he find out and get back to me. He took a picture of my receipt from the service and indicated that I would get a call the next day. I did receive a call from the service manager and he explained to me that the technician had to move the papers since the center console needed to be removed and that the documents were placed on the seat. I explained the paperwork was in the glove box and not the center console and the papers were strewn on the passengers side floor and not the seat. I expressed my concern that my personal information was being compromised since there was no reason for anyone to go into the glove box and remove anything from there. At this point he basically said that he would take the word of his associate who has worked with him for 9 years and not of his paying customer as to where the documents first resided (glove box/center console/seat/floor). I asked to speak to the manager and was told by the service manager I would have to call him. The manger was not on duty that day so I left a message to call me back that I felt violated that my personal materials were compromised when my vehicle was in their care. He did call me back and as with the service manager indicated he took the word of his associate who worked with him for 10 years (slight discrepancy) and not his customer and also expressed that I was exaggerating the situation. I also expressed to this manager that if I knew my personal information was being compromised I would have never had given the service advisor my credit card information over the phone. He then went to dispute that when I first reported to him the incident two nights ago in the show room I indicated the papers were from the center console and not the glove box as I stated consistently to both the service manager and the message I left for him to call me. I purchased this vehicle a little over three years ago and have had not one complaint to this dealership. I'm disappointed that their stance is one that I as the customer am not being truthful in my reporting of the incident and concern for my personal data is being exaggerated. I feel violated and now have to check my credit card daily to assure there are no fraudulent charges. I would not recommend this dealership based on my experience as I felt they were not trustworthy. I plan on going elsewhere when my lease is up.

kdimenna

Aug 31, 2015

Amazing experience! Even on a busy day (last day of the month) the delivery of my new car went as smooth as possible. I dealt with Rich K for finance, Dan Goggin as a sales manager, and Christian as my salesperson. The general sales manager and other sales managers also introduced themselves to me and made me feel very welcomed. I've been to many other dealerships and these guys will always try and help with any problem. I also love my new car and got a great deal on it! I highly recommend them!

luvdarts

Aug 31, 2015

So glad I took my time and waited for what I really wanted and did not settle. Thank you Dominic and Ben for helping me get what I want. I love my Renegade Trailhawk!! Thank you!

TheBigHose

Aug 29, 2015

Great service! Was taken right away by Jason cantone. Zero pressure, I just told him my situation and he gave me advice on my best options. But then when it came to negotiation he brought down the price to right where I wanted it with almost no trouble to me. I'll be back for my next car looking for him.

Ldowler

Aug 25, 2015

This Jeep dealer is by far the best. We visited two others prior and had a horrible experience. The salesperson, Rodney, was knowledgable, didn't rush us or pressure us in any way. The Jeep was for my 17 year old and Rodney treated him with respect and talked to him unlike the other dealerships. Thee was no hidden fees and the price was right ! I would definitely purchase another vehicle at Smithhaven Jeep. I highly recommend them !Lisa D, Melville NY

CoachJoeC73

Aug 24, 2015

This was our third jeep purchased through Mike Horan and it was an absolute pleasure. He is beyond knowledgeable and expeditious! We drove away with a 2015 Jeep Wrangler Sahara in just a few hours. He is the best in the business. You will not be disappointed by his professionalism and attention to detail.

RenegadeBlu33

Aug 24, 2015

My Salesman Paul Watts was really helpful. This was my first car purchase and I was replacing a totaled vehicle and just starting my search. Paul took me for test drives in several cars before I fell in love with the Renegade Trailhawk and I walked out the door with it less than a week later. I was looking at a few different models but Paul really helped find the one I was looking for. All in all, very helpful, easy to get in contact with and available for questions. I would definitely come back here.

Mbeards

Aug 23, 2015

Great experience! Lauren made me feel extremely comfortable. She wanted me to purchase the vehicle that I wanted, that fit my needs and expenses. That's exactly the truck I drove away with. I love my truck! I highly recommend them.

S.k

Aug 22, 2015

This was my first experience at this dealer. Although the facility was clean, staff friendly and the price OK, the overall experience was disappointing. Restoring back to the age old rhetoric, this deal is only good for 'today', I am reminded why so many of us face the car buying experience with such trepidation. No one wants to feel pressured into making quick decisions. My closing feedback: a very wise man once told me, years after you've made a purchase, you may not remember what you paid, but you'll certainly remember how you were treated.

papabear1

Aug 9, 2015

The dealership was extremely clean and professional from the moment we arrived and our salesperson Lauren was professional, polite, and extremely knowledgeable about the vehicle we were buying. Lauren worked very hard to find a vehicle that suited us in both style and budget so we bought a 2011 charger r/t, drove it home and could not be happier with the entire experience.

mgrivera74

Jul 28, 2015

It was a great experience. The sales rep I has, James Schulman, was wonderful. I felt no pressure what so ever.They met all of my needs and listened to my wants. I'm positive the customer service moving forward will be just as positive.

mike

Jul 27, 2015

James is a great guy, got me exactly what I wanted for a price I was comfortable with. he was very patient and I would recommend him to anyone

Misuraca Crew

Jul 25, 2015

We were 1st time jeep buyers our salesman James Campbell was excellent !!!! Got us just what we wanted !!! We came back 3 months later and purchased a jeep for our daughter as well ..in & out both times with keys in our hand . Ask for James

Durango12

Jul 19, 2015

My husband and I arrived at 1:30pm, knew what we wanted. Marcel-sales manager, set us up with Lauren who immediately found us a vehicle exactly as we specified, helped work out our trade, financing at a price we were comfortable with and we drove away be 6:30 pm with our new car! Best buying experience ever!

ahans1225

Jul 7, 2015

We knew from the beginning what we wanted and shopped around - the guys at Smith Haven were the most helpful and easy to work with than any other dealer we had visited. James and Christian worked with us and made sure we got the vehicle we wanted to a fair price that fit our budget; they were both so friendly and made the leasing process a breeze. We signed and drove away a brand new car the same day and I couldn't be happier with our purchase.

jasmineitara

Jul 5, 2015

She made us feel very comfortable and it was a great pleasure to work with her. She was very knowledgeable and went above and beyond to make sure that everything was going well through the process.

daisydog1

Jun 30, 2015

how would highly recommend your dealership to my friends and familyLauren have the time and the F it to find me the right car that would suit me best

Robb8289

Jun 30, 2015

I went to smith haven Chrysler jeep looking for a jeep latitude and got the exact one I wanted for a great deal thanks to Ryan. Other dealerships I was in there for almost the whole day I was in and out in only a few hours. I would highly recommend this dealership to anyone and also recommend dealing with Ryan. The car is great!!

Jayfel01

Jun 29, 2015

The staff is awesome here. Ryan Doheny is a great rep. He was there to help each step of the way. We received nothing but a great service here and left the same day with our new car.

Maxpayne198717

Jun 28, 2015

Went in looking for a Grand Cherokee, came out with the keys in my hand. Everyone that I bumped inyo that worked there was helpful. My sales rep Lauren was friendly and charming. She was really great to work with and if i ever had a question to ask she never hesitated to help me out. Thank you.

edwardmorin

Jun 26, 2015

The customer service was awesome and i felt really comfortable the whole time. had a slight mishap with the service dept but Dave Schulman is a guy id recommend buying a car from

Commuting warrior

Jun 25, 2015

Service Agent Lauren at Smithhaven Auto Mall Used vehicles helped us on a recent purchase, ensuring that the all the red tape came off without a hitch. Thank you Lauren and the Smithhaven team

Domdellaripa

Jun 22, 2015

Awesome car awesome deal and ben is the man!! Got the car I wanted with the least amount of pain with quick and easy help

Maryyash123

Jun 15, 2015

We had an excellent experience dealing with Lauren Fleming. I wanted to trade in my Jeep Cherokee for a Jeep Wrsngler. Lauren took us through all we were interested in. She was not pushy but very knowledgeable. A very pleasant person.

dannyro

Jun 14, 2015

I asked for an Internet price for a vehicle and I was asked to come in to the show room. While I understand this tactic, I asked to specifically get an Internet price before I decide to go visit the show room. I spoke with someone from Internet leads and she insisted I come in to the showroom that day because manufacturer reps were onsite and providing additional incentives to people in the show room. I fell for it only to find out that there was no one there. I asked for her when I got there and was told she was not available. I was appointed to work with Tom instead. I told Tom what I was looking for and he said he would be happy to help. For what is worth, Tom was nice and courteous. However, this dealership does not even provide the sales reps with official papers to capture customer data on. Tom copied my name, address, numbe, trade info, etc on a notebook. I know this was not a Tom issue as all other sales reps around were doing the same. Long story short, I was offered a very unrealistic deal that must have been about $5,000 over sticker based on my calculations and I walked. About an hour after I walked, the same person from Internet sales called me again and asked if I am coming in. I told her I was in and called her out on lying. She insisted she did not lie and that I should come back. I put in an official complaint with the Chrysler Group and the GM at the dealership. For what it's worth both confirmed that the manufacturer would not be onsite offering incentives. I view this as a low dirty lying tactic to get door traffic in the showroom with total disrespect to the customers and total disregard for someone's time. Since then I was able to confirm we buy fleet vehicles (RAM Cargo vans) for my company from this dealership. Needless to say that will be a thing of the past! It's a small world...

Mnrmoreno924

Jun 8, 2015

My wife and I just got a jeep grand cherokee from smith haven Chrysler Jeep dodge ram. It was the best experience we ever had Mike Lupo and J.p Singh helped and explained every step truly a dealership to trust thank you guys for a quick and easy process really made our day.

Drew1980

Jun 7, 2015

The truck i purchased i got a great deal on and my sales woman Lauren Fleming was awesome. And also thanks to Rob Cassidy my experience there was the best I've ever had at a car dealership

Ladydmva

Jun 4, 2015

Excellent service...nice people...good prices.....reasonable accomendations for a problem....no high pressure, knowledgeable about the vehicles or willing to find the answers to questions.

Sandman

May 29, 2015

I went into the dealership with no intention to buy and a long list of expectations. They met everything I wanted witch made the purchase easy for me to do

wow4cats

May 25, 2015

We have purchased two cars from Smithhaven. Both experiences were good. Our last salesman, Richard McFarland was excellent and is the reason we left the dealership with a new car. He was attentive, took his time with us and gave us exactly what we were looking for.

PatM750

May 22, 2015

My wife needed a new car, and we weren't looking forward to the whole "Dealer Experience". We've been through it before. Sales people who don't really care, waiting for hours, days, even weeks to get into something you can live with. We were crunched for time, and thank God we decided to go to Smith Haven Chrysler Dodge Jeep Ram. We sat with J.P. Singh (one of the nicest people we have ever met) and discussed our options, found exactly what we were looking for on site and were in our new car the very same day!! J.P. and the staff are a real class A operation and if anyone asks, I will send them to Smith Haven Chrysler Dodge Jeep Ram.

TNKINS

May 21, 2015

This was my first purchase at Smith Haven and overall it was an excellent experience. The salesman took his time with me to ensure that he understood what I was looking for. The finance manager was kind, courteous and straight forward. I certainly recommend Smith Haven to anyone in search of a new truck and I will be looking to them for all my vehicle needs.

challenger2015

May 20, 2015

This is my second vehicle purchase from this dealership and once again I am a very satisfied customer. Had a minor issue with my factory order but it was resolved quickly. The staff was very professional and courteous and always were there to answer any questions or concerns I had about anything. Thank you to all members of the staff that assisted me along the way. Overall a very positive experience. Love my car! Thank you all!

Schmitzj11

May 18, 2015

I worked with lauren and mike, they are not only honest but its nice to do business with such nice people, i highly recommend to buy a car from them i will not go anywhere else

fluffy77

May 8, 2015

Once again my experience in buying a car from Smith Haven Chrysler Dodge Jeep Ram was incredibly easy and enjoyable (and no one says buying a car is an enjoyable experience!). My salesman, Jim Kelly was right on target with understanding what I was looking for in a vehicle and he found the perfect truck for me within an hour. I appreciate the follow up calls from the dealership, particularly from Marzena Trawinski who is in charge of Customer satisfaction. They really care that their customers are satisfied with their new vehicle and service. I would recommend this dealership to any of my friends or family. Good Job Smith Haven!

ljvita07

May 7, 2015

Had a great experience with this dealer. Finance manager worked with us in every way possible to get us into a new vehicle. Our salesman Ben was nothing short of amazing. He started out asking if we needed help and we hit the ground running. He is a great salesman, hard working, eager to help and do what ever he could to makes things work out. He is knowledgeable and confident about the products he is selling. Which makes him a great salesman.

anastasia

May 4, 2015

The team at Smith Haven Chrysler Dodge Jeep Ram were all very friendly and down to earth people. I never felt pressured being there. They made a big effort to get me the deal that I wanted. All around great experience.

Jason1226

May 1, 2015

After our car died that morning we went looking for cars. We thought it was impossible with our very bad credit but Jamie and Artie made is possible. I will def def def go back to this dealer very soon to buy our 2nd car. I left very happy with our new car 2015 Dodge Dart.

Ram owner 2011

Apr 30, 2015

Walked into dealership knowing what I wanted. Got the runaround the first time I went to veiw the vechile I wanted to purchase. Found out vechile was sold. None of the sales employees or on the same page with each other. Second visit test drove vechile I was looking to purchase. Just to have them tell me they won't even put the paper work through to the bank unless I had 10,000.00 to put down or have a co-signer. Called sales person a number of times about putting the paperwork through, just to give it a try. The sales person never returned my phone call. Walked into East Hills Jeep. Walked out with the vechile I wanted the same day. No hassle from East Hills Jeep. Will never walk into Smithhaven Dodge to purchase a vechile or service my vechile ever. Worst customer relations ever!!!!

jdinn631

Apr 29, 2015

Awesome experience made me feel very comfortable. Would definitely go back. The price I got was awesome. Truck was delivered quick and process was very smooth.

MikeM93

Apr 29, 2015

I went to the used Jeep lot and dealt with Mike Lupo. I had been to a few other Jeep dealerships and had been frustrated and drained. Saw a ad for a used car online and put a deposit down over the phone. When I went to the dealership Mike right away took me to the car I asked to see and we went for a test drive. He answered all my questions and was honest. When it came to pricing they were the only dealership I had been to that did not hit you with non sense fees such as "dealer prep" or "processing fee" Etc. which by the way the asking prices on the cars were more fair then other dealerships. Only complain I have which is minor was the fact that I had a anti freeze leak which I wish would have been known and fixed before hand. With that said the service department was helpful and did not charge me since I had just got the car and it was a CPO. Buy your Jeep here. Buy from Mike Lupo. Thanks guys

green

Apr 28, 2015

The best experience possible thank you all I will always go back to you guy good story to tell two brand new cars in less than 24 hours

nicoledi7

Apr 28, 2015

Mike gave us a great customer experience. He was very knowledgeable about all the cars and I would recommend smithheaven jeep to anyone! I will be coming back when my lease is up.

B-Daddy

Apr 27, 2015

"Lauren " is my girl a Smith Haven. She was awsome and very personable! She took good care of me having drove from PA to get there. Superstar Sales person! "JP" is my Dude" He made the process and deal easy!"

Dually

Apr 20, 2015

I would never use this dealer again. While in for service, the service manager smashed my new truck into a parked car in his lot. Then I was told if I don't use their BODY SHOP THEY WOULD NOT PAY FOR THE DAMAGE I HAD TO CALL THE POLICE AND MAKE A REPORT. They refused to pay for the damage. I had to pay out of my pocket for damage they did while in their care and custody. This was such an unscrupulous dealership. Personnel was rude and condesending.

Kcolucci

Apr 20, 2015

Awesome service! Jim Kelly is a fantastic salesperson who puts his customers first before anything! He is accomodating and made my car buying experience nice and simple! The dealership is also wonderful and everyone is very friendly!

Trocka12

Apr 20, 2015

It was a great buying experience at smith haven. James was very helpful and nice. I will surely recommend the dealership to anyone I know looking to buy a car

Seantkelly92

Apr 18, 2015

My salesperson was very nice and helpful. Had a great expeierence! She was able to help out on a fair price and great with aftercare on my truck.

b

Apr 15, 2015

What a great experience I had at Smith Haven!!! Ben was very accommodating and a pleasure to work with. I highly recommend working with Ben.

Em401711

Apr 14, 2015

Tom made my experience at Chrysler/Jeep/Dodge one I won't forget from the minute I walked in the door. He was knowledgable on all the vehicles and made the car buying process as easy as possible.

jdavidson

Apr 12, 2015

Everyone we dealt with at the Jeep dealership was very friendly and full of knowledge. It was a very good experience but my only issue is that it took so long. We were there for about 7 hours. (Maybe a water container would be nice, coffee is provided, but I don't drink coffee.) Maybe because the whole process was done in one day, but it just seemed like a very long day. Lauren was a great sales person, very friendly and was very willing to answer any questions we had. A very smooth, easy and comfortable process.

AlainaCortesw

Apr 10, 2015

Great experience here with STEVE B as my sales representative and was helpful friendly and really listened to my needs! As a young professional when I spend my money I like to make sure I am getting exactly what I want this Smithhaven Jeep dealership really made sure that they understood that and help me get the best deal possible . Special thanks to STEVE B who help me get this I would recommend this dealership to anyone looking to buy special thanks to Steve who help me get this I would recommend this dealership to anyone looking to buy a Jeep Dodge Chrylser Ram vehicle. Also Marzena was extremely helpful in making sure I got everything I needed. Thank you again!

Kmoriarty

Apr 8, 2015

Lauren was a tremendous factor in helping me decide what I wanted. She went above and beyond to find me the car that I'd love! I'm extremely happy with my purchase.

Nappi11

Apr 5, 2015

I got this car for my birthday and Lauren made it the best possible experience for me and my family. Incredibly friendly and made us feel welcomed

ematt

Apr 3, 2015

Joe Marcos and Adam Butler were outstanding! They went above and beyond my expectations and I had a very smooth and pleasant car buying experience!

Msozio

Apr 1, 2015

I recently traded in a 2013 ram 1500 which I still owed a good deal of money on. This dealership gave me great trade in value allowing me to get started on a new lease of a 2015 cherokee. Every member of the staff that I dealt with was fantastic. Every member was honest with me from the start. They were willing to break down exactly what I was paying for, which most dealers just tell u "it's taxes and fees." My salesman Jay was excellent. By far the best salesman I've dealt with. My experience was so good that My wife will be getting her next vehicle there.

Ethan

Mar 17, 2015

Great people selling great cars. Jay marine put me in the exact truck I was looking for and I couldn't be happier with the whole experience

John

Mar 17, 2015

Excellence is what this dealership strives for and I hope to return in the future. Thank you Jason Marine for your outstanding customer service and putting my family before your busy schedule. Thankyou again everyone for your friendlyness and amazing patience when helping us find our perfect Jeep Grand Cherokee.

teetee

Mar 13, 2015

After car shopping for two weeks, we had a great experience at Smith Haven Jeep. Our sales representative was Ryan Doheny. He was extremely nice and helpful and made us feel very comfortable from the start. Never once did we feel pressured or stressed. We will definitely recommend Smith Haven Jeep and Ryan to others. Thank youTheresa-Holtsville

Marrs3984

Mar 11, 2015

Great atmosphere + great people = great customer service. Greg. was very helpful and made my car buying experience very easy . Plus he's a vet . Thank you for your service .

ptrck166

Mar 8, 2015

The worst shopping experience of my life. Very shady, I would avoid this dealership at all costs. High pressure sales, buy now or deal is off mentality. The reason being once you leave there you will surely never go back. Save yourself the trip, don't go.

Gibbs111

Feb 27, 2015

Had a great experience buying my new Dodge Ram - my sales representative, Mike Chiofalo, is someone I'd recommend everyone to see. He truly went above and beyond the all to make sure I acquired the model that I wanted. Very reasonable and negotiable sales rep. I'll definitely be seeking Mike out for future business with Smith Haven Dodge/Jeep/ChryslerMike Gibbons, Commack

Xxlive9xx

Feb 26, 2015

Posted my car online and received a quote. Not 10 minutes later does Tom from Smith Haven Jeep call me telling me how badly he wants the car and that they "move cars quick". I explained my situation to him that I can't accept any lower than the quote and that I live 35 miles from his dealership. I also asked him if he would be able to honor a price from another dealership that I went to for a new jeep. He insisted it wasn't a problem. I told him I work 2 jobs and I really can't waste my time. Again he said we really want your car. I drive the next day 35 miles out to this dealership and Tom is nowhere to be found. He's apparently off today! Another saleswoman approaches me and says she's going to help me. I tell her what the autotrader quote gave me and that they are listed as a dealership that will accept the car. She takes the car and comes back $2000 less. I even listed the car in good condition with every MINOR issue noted and she couldn't give me a single reason why the offer is less. Clearly just a way to drag people in and hope they are stupid enough to take less on the trade in. Also she said she was shocked at the quote for the new jeep the other dealership gave me. "Everyone's Savin at Smith Haven"...nope just the dealership who couldn't care less about other people's time as long as they might be able to rip you off on a trade in. Thanks for the lies on the phone! Good honest people you have working the customers telling them anything to get them in the door! Do not buy from this dealership!

steven & Stephanie S

Feb 13, 2015

I am writing to let you know what a amazing experience I had with Rick Maguire and Arthur as well as Dennis we went in after being screwed by Smithtown ford our lease was up we had enough of ford so we walked in and were treated like priority 1 and with less then perfect credit made buying a certified Jeep with low miles as easy as could be the deal was so Good I traded in my old beater for a new car as well left over 2014 Rick ,Arthur as well as Dennis did a phenomenal job and we now have 2 brand new cars for the price of the one ford truck we were going to get ...... So today I took delivery and brought my mother in-law in she purchased a new car as well 3 cars 2 days very happy family thanks again to smithhaven auto group customer for life !!!!!!

botan007

Feb 11, 2015

I want to start off by saying ive only had the car for 3 days and so far so good. I walked in to just talk over numbers and prices. Sales associate jumped to financing and approval and the told me the colors of the cars, didn't even offer to show me (I later learned they were in a lot down tbe road) so what? I wanted to see my choices! Saw the car and fell in love. Paying a bit more than I wanted but I did end up getting the car. I felt a bit rushed but it was busy and as I found out they are trying hire more associates and I would have felt better if they came out and said "we are low staffed and busy, can you wait a bit?" I would have understood. Car was used and didn't come with a manual, minor issue but I would have liked a "here, a manual, sorry about that" and the key wasn't a remote fob. No one told me the remote fobs were locked in the safe so come back when they are open, instead I panicked and paid $90 for a spare "chip" key. I think being honest is best, I would have understood. Hopefully my experience will be pleasant but its only been 3 days.

dakota628

Feb 2, 2015

Worked with Steve Bodnar at Smithhaven he was knowledgable and more importantly he did not put pressure on me at all when the truck he dug out of the snow was way to much for me . He actually found me one that was in my price range and i ended hop driving off the lot with a brand new dodge ram 1500 black edition . Could not be happier with Steve Charlie and Chris over at Smithhaven .

RP

Jan 31, 2015

I'm not one to mess around, I suppose it helps to know what you want but they didn't mess around for my new truck. Normally I'm loyal to Chevy for decades but have friends with businesses and they love their Dodge trucks. Got a flier in mail filled with price incentives, Jay Marine looked into it and was very honest and final price on my vehicle was a great buy IMO. He knew a lot about the vehicle, purchase transaction was easy and it was ready in decent time. Just returned after putting 100 miles on it with a xx engine light - service pulled me right in as an emergency, diagnosed and fixed the issue (minor computer upgrade) and had me out the door in reasonable time.

baldwintatbnl.gov

Jan 24, 2015

After reading the advertisement in Newsday about the end of year sign and drive and the fact that my wife needed a new car we ventured out to Smith Haven Dodge where we met Jay Marine, Jay showed my wife a few Jeeps, but nothing that caught her attention. Jay was really nice and didn't pressure us, we shook hands and left. We continued looking and then my wife saw a 2015 True Blue Patriot it caught her eye. Because Jay was so nice to us we returned to Smith Haven. When Jay saw us return he was very surprised. He showed my wife a few Patriots and let her drive one. That day we purchased the Jeep from Smith Haven and Jay Marine, Dave the Manager along with both Adams in finance were awesome, they made the purchase stress free, something we had not had in the past, we told them what we wanted to pay and they made it happen. We were so happy with Smith Haven Dodge, so happy I returned on the 21'st of January traded in my 2012 Ram and bought a 2015 all with the help of the best salesman I have had through many vehicle purchases Jay Marine! Thanks Jay, Dave, Adam's parts department, service department at Smith Haven Dodge you guys ROCK!

Kira2001

Jan 22, 2015

I worked with Steve B. and he was professional and answered every question (I had many) with compassion and excellent customer service. I would recommend him and Smith Haven to anyone looking to get into a Jeep or Dodge vehicle. Steve was honest and reliable and I would definitely do business with him again!!!

Rafael

Jan 17, 2015

The entire team, especially Mary and Mike made my buying experience from this dealership a pleasure. They extended themselves, working well past closing to make me happy and be able to take my car home that night. They handled every aspect of my purchase and all I had to do was sign. This dealership clearly understands the importance of developing customer loyalty through outstanding customer service. Highly recommend them to everyone.

RamBuyer

Jan 16, 2015

Based on my experience, Smith Haven Ram is the worst kind of dealership. Nice to your face, then they will try to sneak around behind you and take your wallet. The salesman I dealt with was great...very nice, and straight forward. However, once the "sales manager" got himself involved, it became clear what kind of establishment Smith Haven really was. He was very slick. Craftily, they baited me by bringing me back into the dealership with promises (written) of the deal we had worked on for a little more than a week, then once there, switched me from a 2015, to a leftover 2014 truck at the last minute. Classic move! Then, after finalizing our deal and running my credit, he made up totally different numbers and put them on the buy order!!! He told me I wasn't entitled to the manufacturer's end of the year rebates/incentives, and tried to sneak another fee passed me, after telling me to my face that there were absolutely NO MORE fees. (As if the fee they charge for "storing all their files and paperwork at an offsite location" wasn't absurd enough!) The best was when I told the salesman that the numbers were all wrong, the "sales manager" came back with the same fantasy buy order, and said, "I just need you to sign this real quick, then we can get your truck prepped and get you on your way". Like I would magically sign the made up buy order for him, when I refused to sign it for my salesman?! At best, his actions were deceptive and dishonest. I guess he thought I wouldn't catch him? Or maybe he thought I wouldn't dare walk away from a deal after 3.5 torturous hours at the dealership? (Another classic old time trick...keep the customer there for as long as possible and wear them down). Did he think I wouldn't disappoint my son who excitedly sat with me through the whole ordeal? Whatever the case, he was wrong. I caught him, and I walked. The general manager later pretended to care about my experience, but never bothered to actually speak to me. A few rounds of phone tag, and he lost interest. He "investigated" by speaking with his "sales manager" and declared that he was "on the up and up". Be very aware folks! Do not let your guard down for one second in that place. They will try every trick in the dirty car salesman book.

Mariano

Jan 14, 2015

Went in got great salesman very nice and polite got me just what I wanted. Also the finance manager Adam was very helpful and worked with me and my wife.

bcb12

Jan 13, 2015

Very pleased with my experience here. Got everything I wanted and at a great price. Will definitely be coming back in the future - they will bend over backwards to make sure you are happy!

Erdsav

Jan 10, 2015

Agree on a price and confirm via phone and email, make appointment with said salesperson. Show up at dealer and find the individual was impersonating sales but was in business development, and never in fact spoke to the manager about accepting my offer for a vehicle. Show up for appointment and this person isn't even there. Dealer refused to honor accepted offer. Ended up buying the car there since I was so exhausted dealing with lying salespeople all over. They were kind enough to add an undiscussed $200 prep fee for the crappiest car wash I've ever seen despite request for no prep. 2 hours of waiting and the salesperson that sold me the car forgot who I was and asked if I needed help looking for a vehicle. Amazing a business that treats its customers this poorly stays in business, but they sell 30 cars on an average weekend so if you won't buy one, there are 29 others that will. Would prefer to pay 10% more than go to this dump again. Hope I can forget the experience or I'll hate the car for 10 years.

Janet

Jan 1, 2015

The sales team (Paul Garritano & Joe Marcos) was very professional and helpful. Good price.Walked in four hours later left with my new vehicle. I would recommendthis dealer. Also Adam was very nice working out the details.

Phil

Jan 1, 2015

It was a smooth pleasant process considering giving back one lease end vehicle and deciding then picking out a new one all in one visit and going home with a new jeep ! John Bartlett was very patient and was very helpfull all thru the process and mgr Dave was my initial contact over the phone and set me up with the right salesperson.

cece

Dec 25, 2014

They were awesome and did not pressure me in any way. Got me a great deal with the banks with rates lower than I had when I first got a credit card which was really cool. I went by myself and in no way felt cheated. You get copies of everything and they call to check that all is well with you and your new or used vehicle. I highly recommend them and the service this place provides.

Mike N.

Dec 22, 2014

My sales person was Michael Horan. He was very professional and Knowledgeable. Felt like I got a good price. Would recommend this Dealer ! Four hours and drove home with truck!

stevem

Dec 18, 2014

I WANT TO PREFACE THIS REVIEW BY STATING THAT THE SALES TEAM AT THIS DEALERSHIP IS TOP NOTCH!!! IF THEY HAD A NEW SERVICE DEPARTMENT, THE DEALERSHIP WOULD BE AMONG THE BEST...I have purchased and leased vehicles from this dealership, as have members of my family.. We love the sales team, but the consistently terrible service experiences have ensured that we will take our new vehicle needs elsewhere....Dec 10, 2014 - Dec 16, 2014 --- Terrible experience as always at this service department... 2013 Jeep Wrangler (leased from here) with 28k miles and the clutch began to slip on Monday.. Was slight at first and worsened by Wednesday.. Drove it in on Wednesday to speak to service about the problem... First response from the service adviser was "that's NOT gonna be covered by your warranty"...Of course I questioned why, I have never had the vehicle off road, never on the beach, and baby it... Hardly ever even downshift... 28k miles is too soon for a clutch to go... could have been any number of components that would cause the slipping I was experiencing... But the adviser said " doesn't matter, it could have 4k miles on it, Chrysler wont cover it under warranty".. He then asked me if I had an appointment, which I told him I did not... He glumly told me that the next available appointment slot would be in 3 weeks... Seriously?!?! I have a clutch that is progressively slipping more each day, probably wouldn't be driveable within the next day or two, and he's telling me to book an appointment 3 weeks out!?! I said "are you kidding me?, I just told you that the vehicle is losing its clutch and wont be driveable much longer" and he replied "what do you want me to do, lie to you?"... So, where do you go from there? I left, very angry... I returned the next day (Thursday) and spoke to a different advisor, who offered that they could take it in and have a look, couldn't promise how long it might take to get to it, but they would take it in under "emergency circumstances".... He also reiterated that the manufacturer would most likely NOT cover the repair under warranty... AND told me that it would take 4-5 hours of labor to gain access to inspect the clutch assembly... WOW, really? And that once that 4-5 hours of labor was expended, they would let me know what the repair might entail and if it would be covered by warranty... Friday morning at 9:00am, I received a call from the advisor with an update.. he said that they examined the clutch and it was worn and that it would not be covered by warranty... Did I want to have them continue the job?... If so, the 4-5 hours of labor would be built into the total job with an expected cost of approx $2500!... My first thought was, its only 9am, what time did the technician get in so as to accomplish 4-5 hours of labor on my vehicle to be completed by 9am? I put that aside... I was still infuriated that Chrysler would not honor the warranty for this repair... According to the Service Advisor, 28k mile was very low for a clutch to "burn out" but, it would not be covered.. so, I had to bite the bullet and have them proceed with the repair... I asked that while they had the jeep there, if he could also change a fog light that had burned out.. He added it to the scope of work...Later in the day,I called to check on the status of the job... As it turned out, they did not have the parts and had to order them... I was told they hoped to have the parts in by Monday and complete the job once the parts came in... Great!... On Monday, I called around noon... I held for 9 minutes waiting and finally hung up... I called back an hour later, was put on hold, and 7 minutes later, I was told that my advisor was unavailable and would call me back... He never called.. I called back towards the end of the day, finally connected wit the advisor who told me that the parts still didnt come in and they should be in tomorrow (Tuesday)... I called on Tuesday and the advisor confirmed the parts made it in and that they would try to get the repair done that day... As it turned out, the repair was done... When I went to pick up my Jeep, the advisor (the original one, who told me to come back in three weeks) was the only service employee there... He reviewed the bill with me and mentioned that in addition to the clutch assembly being replaced, there were a series of bolts on the bell housing that needed to be replaced because they were sheered... WOULDNT THAT AT A MINIMUM, RAISE SUSPICION AS TO WHAT MAY HAVE LEAD TO THE SHORT LIFE OF MY CLUTCH?!?!? AND WOULDNT THAT SUGGEST SOMETHING WAS AWRY?!?! When I first leased this vehicle, and went for my first oil change, it was brought to my attention that the oil plug was also sheered... They had to be very careful in removing it so as not to strip the fitting...They replaced the plug at that time.... Anyway, I review the RO with the advisor and notice that the fog light replacement was not on the order! The one minor thing I requested was not even done! And while he was processing my credit card payment I ask, how often do these clutches wear so fast? and he says, with a smirk, "they never do".. So, if my case is so unique, why wasn't it presented to Chrysler for warranty consideration? Rude, unresponsive and unprofessional cluster of characters at this service department... I will stay very clear of this service department for any future service issues, and I will be taking up this awful experience and warranty coverage issue directly to Chrysler!

smonty

Dec 2, 2014

I purchased a 2015 Jeep Wrangler a few days ago. Christian Giambanco was my sales associate. I explained to him exactly what I was looking for. He immediately new which vehicle to show me, which made the process much smoother. He was very professional and attentive to my needs. I would recommend asking for him.

7steelers6

Nov 4, 2014

Took a little longer than it should have, but customer service came around. I have the car, and the financing in place, but it took a lot of ironing out.

frakenstein

Oct 27, 2014

Jeff Bell walked us through every single step of our trade-in, to purchase. He worked with us to find the best deal and carefully explained all of the details involved in the transaction. I am the Vice President of the Nesconset Chamber of Commerce and have two public access television shows. I will recommend Jeff at every opportunity. Jeff would be a perfect candidate to run his own dealership.

carrieanne.cmarada

Oct 13, 2014

My husband and I bought a Dodge Ram 1500. This is the second purchase facilitated by Jeff. He was very knowledgeable and provided excellent customer service. We recommend you stop in and see him!

10385bergtold

Oct 6, 2014

Yesterday, I went to the Smith Haven Chrysler Dodge Jeep Ram dealership to test drive a 2014 Jeep Cherokee. Jeff Bell was my salesperson, he made the initial process of providing car dealership paperwork a breeze. Then, he went out of his way to find me the exact car to test drive, that I was interested in purchasing. He quickly found me the package options to meet my budget, plus provided extras I didn't expect to get. Jeff was a pleasure to work with. I think, I actually don't hate car buying anymore.

Kaylathompson

Sep 29, 2014

Jeff was great. We went to this dealer first and then decided to shop around. We went to another jeep dealer and came right back to this one to buy a car due to Jeff's great costumer service. My grandpa already said he would go back to buy another car from Jeff!

dannytac

Sep 24, 2014

I have had two experiences with this dealership; one in the sales dept and the other in service. Apparently my experience is not unique as many have had issues with this dealership. Sales: Everything that is wrong with the whole car buying experience is practiced here. "My sales manager just wants to say hello....what can I do to get you in a car today....what do you want to pay....I am losing money on this sale..." I came into the dealership to purchase a vehicle and after dealing with the BS they couldn't have given me the car! Why must you play the games?!? You lost a sale to someone who doesn't play games.Service: Awful. I made an appointment two weeks ago for my Jeep's service and scheduled a loaner. Their state of the art system (see sheet of paper) with the names of those waiting for a loaner didn't have me on it. The employee who took the reservation failed to put it down and the end result is the customer gets screwed around. I am taking my car elsewhere and will not return to this dealership and hope you won't either!

Madarch

Sep 24, 2014

I was recommended to Jeff Bell who took the time and effort to meet my needs. He was an expert about the Jeep Grand Cherokee and took the time to explain every feature. I have bought many cars in the past, and never had someone spend the time after the purchase to explain how to get the most out of the vehicle.

thextrme14

Sep 8, 2014

Recently I had inquired about a new dodge ram on Truecar.com and within 20 seconds I had help with my selection April from their internet station was on top of her game. She help setup an appointment to come in and look at some cars, they are true to their word about prices. Unfortunately I did not buy a car at this time but I will be doing business with this dealership in the future.

vandamwtc

Sep 7, 2014

I went into this dealership a few weeks ago, and dealt with one unsavory fellow, who upon a second visit had been removed. The sales manager fixed me up with Jeff, and I could not have been happier. I went with a few other people, and he was patient, and answered all of our questions. Needless to say, I am now behind the wheel of a brand new Ram 1500.

glocabj

Sep 1, 2014

When we got into the dealer we had an idea of what we wanted but our salesman, Jay helped us narrow down our options. We didn't feel rushed and they took their time to answer our questions. Once we picked our car we sat with a finance manger, Dominic, he was great at explaining all the options and answering all our questions. They worked a good deal for us but we couldn't get else where.

Philippe Ponce

Aug 31, 2014

Jeff was extremely helpful and diligent. Would definitely refer anyone interested in a Chrysler or Dodge or Jeep or Ram to consult with him. Yay!

kemac

Aug 24, 2014

I needed a vehicle as soon as possible and had gone to other dealerships before deciding to purchase from Jeff Bell at Smith Haven. Jeff's service is like no other and he does not put any pressure on you. He is honest and truely cares about his customers. When I picked up my new vehicle Jeff made sure to take the time to explain everything in the car to me. If you need a vehicle, I reccommend you go see Jeff Bell, you will not be disappointed. I definitely will be a repeat customer of Jeff's.

jsommeso

Aug 18, 2014

My salesman, Jeff Bell, was excellent to deal with. From the moment I walked in the showroom, throughout the negotiation process and to delivery of the vehicle, Jeff was very professional. He was knowledgeable about the vehicle I purchased and was very thorough with all the details. Honestly, what made me chose this dealership over one of their competitors was that while I was shopping around, Jeff created a pressure free sale while still showing his willingness to return phone calls in a timely manner. I will definitely be a repeat customer when it comes time to buying either myself or my wife a new vehicle.

Stewey617

Aug 17, 2014

Troy and JP were wonderful! We got a great price on our Ram great value for our trade in and within 3 hours drove away with a certified truck with a fantastic warranty. Best dealership I have ever worked with.

Tim Carney

Aug 13, 2014

I wanted to replace my ol' Dakota with a newer Ram. I went to too many dealers to count, both car lots and dealerships, every one gave me a runaround with straight answers to simple questions. I was about to give up when I stopped at Smithaven. The salesman Matt was very helpful in getting me a nice truck for a fair price. of all the salesmen I had to deal with Matt was the only one that made me feel comfortable enough to buy..

nrizzo

Aug 12, 2014

Sales rep. Matt Weiss was great to work with. Anything we needed he made happen. He wasn't pushy (like some sales people can be) and was very knowledgeable about the vehicle. He made sure that our experience was a good one and even came in on his day off when we picked up the vehicle. It was a great experience working with him. I would definitely recommend him to anyone else looking to purchase.We also worked with Randy Santos for the financing and he was also great. He and Matt made sure we were satisfied with everything and definitely went above and beyond for us.

mottcpa

Aug 8, 2014

Our Lease was up in August on a Ford Edge, we actually had a sweet deal to step into a new one in place already, my wife suggested just for fun to look at Jeep since we know people that have the Grand Cherokee...in steps Ryan our sales associate from Smithaven Jeep, he explained all the differences between the Jeep Grand Cherokee models offered a test drive (impressive ride very smooth) and showed us the comparison to our Edge. He was totally professional none of that salesman pitch mines better attitude, He was confident in his product without the heavy handed salemans hype, I was so impressed with both the Grand Cherokee and Ryan that I asked him to run some numbers. I truly had the feeling Ryan was working to get us what we wanted not just trying to make a sale. In the end we came to terms, they took back our Ford Edge for us( simple, clean and easy transaction and paperwork) and we drove off the lot with a new SUV. Ryan went over every feature with us before we left and I am truly happy with my wife's pick ( but I'll never admit that to her.)

paprika60

Aug 5, 2014

I have been going to the same dealership for many years, but had been paired up with a new sales person when we bought our last car and I didn't didn't really love him. So, when I recieved a mailing for a new dealership I decided to give it a shot. They paired me with Jeff Bell, and I found him great to deal with. Though he was very enganged he wasn't pushy(Hate that. I usually walk away immediatly ) and I felt like he really listened to my needs. In the end he helped us get exactly what we wanted! The whole process seemed much smoother than I'm used to as well. He told me exactly what I needed to bring with me, did all the let work to get my plates transfer and insurance set up. The finance transaction with Dominic was also very good. Felt very easy, no hicups!

paige0455

Jul 31, 2014

Mr. Jeffrey bell is a great sales consultant who I would recommend to anyone. He helped me find the prefect car, and helped answer all of my questions. He did he best to find me a car in my price range, and was both knowledgeable and professional.

RedsJeep

Jul 30, 2014

We are first-time Jeep-owners and we are very happy with our experience at Smith Haven Jeep. From the moment we walked into the showroom to driving the car home the next day (due installment of some additions we had asked for) we felt fully taken care of. James Campbell was great - friendly, knowledgeable, engaged through the whole process and he really went above and beyond to make your experience a great one. Smith Haven Jeep was impressive, but James really closed the deal.

mcleod52293

Jul 28, 2014

We just leased a new Chrysler Town & Country minivan. Our salesman Dominick Fiore was excellent. He was both knowledgeable and professional. He was genuinely interested to know what we wanted in the vehicle and did not try to push us into something we did not want. Our finance manager Dominic Galgano was also very professional and honest. He was very organized and easy to work with. We would recommend this dealership and in particular these two representatives to anyone interested in purchasing /leasing a new vehicle.

Crodriguez0805

Jul 27, 2014

Mr. Jeffrey bell is a great sales consultant who I would recommend to anyone, he gave his all to help me and my wife become new car owners

ncis7511

Jul 27, 2014

I am in my mid 20's and had some major credit problems. I was upside alot and trying to get into an suv for work. I went to many dealerships and they all low balled my trade and told me to put down 10k out of pocket. Smithhaven jeep gave me the best offer for my trade, got me a better vehicle with only 1k down! They were honest and a pleasure to work with! I rolled over 8k negitive equity and got a more expensive truck and my payments were around the same! They were honest and friendly and determined to make sure i could leave happy which they were perfect at! They also gave me pizza while i was waiting on the detail. If you want a fun and easy experience you MUST see troy at smithhaven jeep preowned.

PM1225

Jul 26, 2014

I just leased a 2014 Patriot from Smith Haven. Marion, our sales associate, was EXCELLENT! She was very helpful and patient with us. She is extremely knowledgeable answering all of our questions honestly. Our experience with Marion strongly influenced our decision to lease from this dealership. Dan Goggin was also extremely knowledgeable, friendly, and took his time answering all questions. We were given a thorough walk through of the car and service area. Both of them contributed to an exceptionally pleasant experience and would definitely recommend.

ATG

Jul 25, 2014

want there to see the 2014 Jeep Cherokee, sales associate was very knowledgeable.i explained that we wanted with the vehicle.we took a test drive and loved the car, we actually made him go to another lot off premises and offered us anything we wanted from D&D.He concentrated on what we wanted, made us aware of all the specials.he made us feel really comfortable, in matter of fact so did all the associate's there.he was attentive threw the whole time, we were financing there, and getting the car on the road that night.

kristine723

Jul 20, 2014

I just leased a 2014 Grand Cherokee today. My sales person Marion was great she is very friendly and honest and was extremely knowledgeable . I knew I was going to buy from her from the minute I met her. Dominic was just as friendly, helpful and courteous through the finance process. he explained all of the options and didn't try to force any extras on me. I had a wonderful car buying experience at Smith Haven.Thank you

rhering1

Jul 19, 2014

WE recently purchased a 2014 Grand Cherokee . The sales person Marion was very friendly and very knowledgeable. She knew all the answers to our questions and help negotiate a good price for us. Dominick, the finance offer was also very knowledgeable and explained all of the various options in great detail. it was a pleasure working with both of these people.

richelle28

Jul 17, 2014

I have bought many cars over the years and by far the best experience Ive ever had was with Jeff Bell. Jeff took his time in helping us find the Jeep Wrangler that was the best fit for us. If it wasn't for Jeff being so honest and patient I wouldn't be driving my new Jeep. I will be sending as many people as I can to see him for there new car.

Ppk487

Jul 15, 2014

Great dealership. Dealt with Rodney, Dan, and Dom. They gave me a great value on my trade and gave me a ton of rebates knocking the price down on a new 2014 Ram 1500. I would definitely do business with them again. Dom is the finance manager there and he's the first finance manager to not try to shove extended warranties down my throat. Dealing with Smith Haven was quick and painless. Thanks guys.

Gorin1

Jul 12, 2014

My husband and I knew what car we wanted and the extensive inventory is what brought us into this dealership. We were greeted by our salesman, Brian Meyers and it was smooth sailing from there. He found the car that I requested and we are very happy. Randy, the finance guy was a pleasure to work with we would definitely recommend this dealership to our friends and family.

ronflores1

Jul 9, 2014

Jeff Bell did an outstanding job when I got my Jeep Liberty. So, when I was looking for a Dodge Viper, I went back to him. He made my purchase painless. Very professional. I recommend him to anyone visitng the dealer.

veryconfused1

Jul 8, 2014

Everyone at this dealership was super friendly and completely customer service driven, from the initial phone call all the way through to the credit department. I had gone in there with a very specific car in my head, the Jeep Cherokee Trailhawk, it had to be red and had to have the black thing on the hood. I didn't care about any other features. I test drove what I thought would be the equivalent car in black and we went go see the red one. Love at first sight! We returned to the dealership and I was all set to sign and then we found out the 2 models in red that matched the model I was driving were missing the black thing on the hood. All they had on red was a much higher end version. My sales person, James, went back to his sales manager a couple of times to explain the situation. After a little painless negotiation they put me in the MUCH nicer model at a price that was going to be impossible to beat. We agreed and I took it home the next day. If you're in the market for a new Jeep I would recommend this dealership to anyone and I have every intention of giving my future business to them.

jbarbero

Jul 3, 2014

I went in looking for a new car and closed a deal that day. The next day I picked up my brand new 2014 Dodge Dart GT, fully loaded for the price I wanted to pay. The service was great and the sales was great. They listened to my needs and put me in the car I had to have at a price I could afford. I am going back when my girlfriend is ready to buy a new 4 wheel drive.

ToniBar

Jul 2, 2014

Excellent, Excellent, Excellent staff and deal. Would highly recommend them.Sales and Finance Dept were amazing. So Glad I choose this dealership to test drive and buy

DORIE1228

Jul 1, 2014

THE SALESMAN IN THE PRE CERTIFIED PRE OWNED VEHICLES, SOLD MY BOYFRIEND A CAR THAT WAS INVOLVED IN A MOTOR VEHICLE ACCIDENT AND FAILED TO GIVE HIM THE CAR FAX WHEN REQUESTED. THIS VEHICLE HAS BEEN IN THE SHOP 3 TIMES IN THE LAST TWO WEEKS. THE VEHICLE WAS STERRING WAS SHAKING WHEN YOU GO OVER 40 MILES PER HOUR AND WE WERE ON THE HIGHWAY WITH MY GRANDDAUGHTER. THIS VEHICLE FELT LIKE IT WAS GOING TO EXPLODE. TO THOSE LOOKING FOR A VEHICLE PLEASE DO NOT GO TO THIS DEALERSHIP THEY KNEW THE VEHICLE THEY SOLD WAS IN A FRONT VEHICLE ACCIDENT. THEREFORE PUTTING OUR LIVES IN JEOPARDY.

dmassa12

Jun 30, 2014

Very friendly and helpful staff...It was a great experience, all I dealt with were very professional. thanked me for my business which is not always the norm these days... I would for sure recommend to others.Kenneth was excellent.

Vad1013

Jun 27, 2014

Christian is a very knowledgeable and friendly salesman. He was a pleasure to work with. Dominick in finance was also very knowledgeable and went above and beyond to make a customer happy.

BC2980

Jun 26, 2014

LIEs, LIES and MORE LIEs...i wish i read some of these negative posts b4 stepping foot in these doorsI'm SURE there are ALOT more out there just coincidentally hidden from the publicVehicle was pushed aggressively on yaganged up on & shoved down throat without even talking #'sstarted out with lies regarding value of my trade in.on vehicle in question ,kept being told " its a 50K truck with only 3k miles.. over and over and over ,god forbid u question anything at allthey will ignore and deflect all your questions with an attitude.amazing to be pushed AWAY from a brand new vehicle as to a used..got an attitude BIGTIME when that was a thought asked 3 different agents for an invoiceNOBODY could produce one.cause then i would see there LIES more clearlyi was there for 6 hrs on nothing but red bulls for lunch and dinnerwish i saws the earlier posts here.lived that experience.. which can cause u to make worst decision everNOT thinking straight at that point.#'s change and all add ons when about to finalize AS ALWAYSwhen asked to pay for extended warranty for 100,000 miles bumper to bumpertold there is not another dollar in wiggle room..so when i respond can't afford anymore of a payment.. there was all of a sudden wiggle room of 500.00... if i put down 500.00 more.MORE LIE's.was not even given a courtesy introduction to the vehicle with its featureshow bout even better the actual manager who was using this demo vehicle did NOT even know some of the features to said vehicleTHATS an embarrassmentshould know everything about a product you are selling.it was so pathetic 3 different agents had no idea that there is NO CD player in 2014 ram's.yet there selling the product?? Makes me feel confidentthen even better vehicle came with 1 keyimagine that 2014 with 1 key then wanted to charge me 160.00 for a 2nd key??? and when questioning that i shouldn't have to pay for that.. got an ATTITUDE in front of his fellow employees trying to embarrass me...as to say him charging me 69.00 for gas for a 1/2 tank wasn't insulting enoughBIGGEST mistake of my life.. when asked next day to reverse the sale since it was such a great deal for methey of course wouldn't cause when i went home and did my researchi was able to see all the LIEs much more clearer.if it was such a GREAT deal for me then should be an EASY reversed sale.was called and told by manager LET ME SEE WHAT I CAN DO after hearing of my bad experience.famous line in this place..EXCEPT they will NOT ACTUALLY do anything.just produce more LIEsand try to hide the TRUTH on here for the public to see!! ONE LAST thing.. talk about character?? heres MY characterremember that 500.00 deposit extra told ya about..well the finance girl FORGOT to charge me yet close to closing time I WAS TOO HONEST unlike these people and told her she forgot to charge me.i simply didn't want to see her get in trouble..so for many of u... to think i was so STUPID for doing so.yes i wasi was stupid for letting them STOP me from walking out when i tried.stupid to sign anythingstupid for taking any of there attitudes....stupid to not see through there B.S .LIEsstupid to giving them ANY TRUST.....but unlike them... i actually have this thing called HONESTY & INTEGRITY!!!!

1Veronica

Jun 24, 2014

If you are in search for the best dealership experience from finding the right car and financing visit Smith Haven Chrysler Dodge Jeep.Mike Horan and Dominic Galgano will work with you until you are truly satisfied with your purchase. There are many times that I have purchased my cars from Mike Horan and he will spend valuable hours finding the perfect fit for your family. Then he will connect you with Dominic Galgano in the Finance Department to complete the process which once again is the best for your family. They over extend themselves in being knowledgeable about finding the right car for you and being able to purchase the car and feeling comfortable. From running for hours in 80 degree weather until you find just the right car, to speaking to people who know about finance and explaining every detail three times without any hesitation. Mike explained every detail to my husband, daughter and me. I have been to many dealerships and can purchase my cars anywhere on Long Island, Queens, NYC or Westchester but the best experience purchasing a car begins and ends at Smith Haven in St. James with Mike Horan & Dominic Galgano. Thank you for your wonderful service.Monica Urban - Steve Urban & Veronica Urban

Bernie74

Jun 19, 2014

I've always wanted a Jeep and it finally happened. After over 20 years, Gary and Dominic made it happen. Thank you Bo so much for all your hard work and for dealing with my stress.

riker2525

Jun 19, 2014

Dealership damaged vehicle when taken in for normal maintenance. Misdiagnosed the problem (service code) and then offered to replace perfectly working part. When asked about price to repair, the quote was adjusted three times due to math error. When asked about the availability of part, they said they would have needed to check out local junkyard because the vehicle is five years old. Clerk also tried to upsell services already done at Dealership within the past three months at the same dealership. Rude service clerk.

danigurle22

Jun 4, 2014

Overall experience was excellent. Finance price was not as expected however. Put down over half of total cost of vehicle, monthly cost is still very high considering length of term and amount financed.

silverfly14

May 29, 2014

I went to this dealership to purchase a Jeep Compass, and though I didn't end up buying one, each of the employees I worked with were helpful at every step. The salesperson I was with, Christian, was informative, and gave me all the options I needed to have a good basis for how to either lease or finance a new or certified pre-owned. The finance director Christina DeVita was very friendly and helpful, attempting to negotiate better terms for me at every end. The pre-owned manager Marcel was very knowledgeable and helpful, and all people involved went above and beyond trying to help me find and buy my first car. I would definitely recommend them to anyone, without a doubt.

imascootch1014

May 27, 2014

Dealing with Dominic was extremely pleasant. He was very helpful and extremely professional. I will not only recommend this dealership to friends and family but look forward to dealing with them again when it's time for a new vehicle!

Jetsfan2

May 26, 2014

I was interest in purchasing a Dodge Journey as my wife has a Grand Caravan SXT that we love for the versatility of the stow and go. I was greeted by Jeff Bell with a smile and a firm handshake. We got to talking about the vehicle I was interested in and he showed me the availability of the exact item I was looking for. On our way back to the show room we had passed several Jeep products that caught my eye. Although the price of the Jeeps that I was interested in were way out of my price range, Jeff had showed me a Jeep Patriot Latitude with off road capabilities. We took it for a test drive and I was sold on the performance of the 2.4 liter engine. I was looking for a higher powered engine as I was coming off a 440 hp. This Jeep will serve us well with the four wheel drive on the fly feature in the Long Island snow season. Jeff had the Jeep ready that night and I was driving it home after an extensive tutorial of all the features my new truck had to offer. Jeff knows his products and I would personally recommend him as a salesman to anyone looking to buy a new or used vehicle. Thanks again Jeff for all you had done to make this transaction go as smoothly as it did.

Hasnat90

May 21, 2014

So i went here to buy a Jeep last year and put down a deposit on a car, when i got there the next day they told me i couldn't buy that exact car to someone else already. I don't know why you would have someone put down a deposit on a sold car to someone else, other dealerships don't do that only this one does. I asked for my deposit back and they said it takes a few days and will automatically be refunded. I waited about 2 weeks and nothing, so i went down there and asked for it back and they said that there was a form had to be submitted that never was and i had to wait and come back because my sales guy wasn't there that night. I called everyday for about a week and a half and apparently he wasn't working every day. It's only a $100 so i can't imagine them getting rich off of it but its the principle behind it. They would never return my calls or ever refunded me my money. And while i was there after they told me that i should just buy another car while I"m there and they would give me a good deal on the 2014, i took all the info they gave me walked out side and called another dealer and they basically beat the price out by a good 40% which just shows me that this place is just in the business of ripping people off. Best thing I could ever say I ever spent a 100$ on is learning never to go to this dealership.Take my advice do business else where, you'll be a lot better off. With the money I saved on my car from not buying it from this place I was able to lease a second Jeep the 2014 Grand Cherokee and its incredible.

Jg0317

May 21, 2014

Had a great experience. There was no pressure, and all my questions were answered. I told Mr.Bell exactly what I wanted and the amount I wanted to pay. He found me my vehicle, and kept me in the range I wanted to spend. He was very professional and very knowledgeable about the vehicles. I would definitely recommend this dealership and will be back there when my lease runs out. I highly recommend Jeff Bell.

ronirain

May 12, 2014

2nd vehicle purchased here, great experience both times with staff very willing to help! Would definitely recommend anyone looking for a new car to start here!

sable360

Apr 19, 2014

From the moment we walked in until we left with our new vehicle this was the most professional car dealership we have dealt with in 20 years. The salesman was extremely knowledgable and after a 5 minute conversation with him he knew what we had in mind and found exactly what we were looking for. He went over all of the specifics of the car with us in great detail. The finance manager made us feel at home and the experience was painless with no pressure to buy add-ons or maintenence ioptions.

Raym54

Apr 16, 2014

We responded to an adv,we were interested in a 2014 Chrysler T&C. We had 5 months to the end of our lease and wondered if the Agency could work a deal to get us out of lease and into a new car.They developed an opportunity for us to accomplish our goal and we were successful in obtaining a new Chrysler T&C for less than we had been paying evan though the sticker price was higher. Randy recognized what had to done and Domenick and James worked the issues with Jason.Our 2011 Chrysler T&C needed some work and Randy brought the body and fender person Tom O. in to inspect and repair the vehicle for a fair price. Needless to say we will continue to patronize the dealership.

jponofrio

Apr 13, 2014

Had a great experience with this purchase vs previous times i purchased new cars elsewhere.both paul and his direct manager were very professional and made sure i received a reasonable trade in and a reasonable buying price.

ledboy53

Apr 8, 2014

First, Rich showed us what we asked to see in addition to looking at other possibilities before we made our final decision, he was patient and discussed all our options. This was a little involved purchase, with 2 trade-in's that needed to be appraised, the price I received for the trades were in line with what we wanted. The Journey we purchased had to be shipped in, which only took a day and we were pleased that it had more features than initially requested. Rich was a pleasure to work with, and answered our questions. While we had to wait quite a bit due to the paperwork, Rich sat with us and we had a very pleasant conversation and yes he offered us refreshments.Dominic as well was a pleasure to work with, considering I too am in finance, he performed his due diligence with all the different request and quotes that I had requested. We discussed all the different options that went along with final cost and he made sure we were comfortable with the final outcome. He was friendly and courteous, considering the late hour.I am looking forward to receiving the same treatment and courtesy when it is time to service our vehicle. Thank you both, you made our experience a delight!Matt & Michelle Brooks

CorynaB2603

Apr 3, 2014

Working with both Jeff and Dominic was a great experiance. They both went above and beyond to help me get into my new car. Very please with the service I recieved, not only where they both very helpful but other employees also made sure I was taken care of. It was not your normal car sales experiance and I liked that about Smithhaven Crysler Dodge and Jeep. I didnt feel pressured into anything or feel hassled by anyone. Amazing experiance and service. Thank you both so much!!!!

lauramlongo

Mar 31, 2014

My husband and I have been looking at 3rd row vehicles for a few weeks. We didn't consider the durango but when we were passing the dealer we decided to check it out on the fly. Rich Kaspereit helped us immediately and his honest, friendly service lead us to lease the Durango Limited.

Nmaterd

Mar 29, 2014

I never had such a smooth and peaceful experience as I did at Smithhaven Jeep. Thank you Steve and Dominick for making this so pleasant and making buy my Jeep so much fun. Everyone was so friendly, efficient and did what they promised. I have been to two other Jeep places and trust me....Just get your car here. I love my Jeep and thank you again or EVERYTHING...

urbansproule

Mar 28, 2014

The experience at this dealership was so pleasant- Bob, Rodney, Craig, Mike- really everyone was so helpful and knowledgeable. Buying a car, to me at least is one of the most stressful experiences, but this purchase went off without a hitch and I truly appreciate everyone's kindness.

mragnes

Mar 26, 2014

Excellent experience. Had the model I was looking for and at the right price. He made the whole transaction enjoyable and I would recommend both him and the dealership to anyone.

MichaelLehnert

Mar 25, 2014

Our sales representative Jeff worked with us from start to finish. He was not too aggressive and helped our daughter pick out the right vehicle for her. We were at the dealership the day before but were not sure what we were able to spend. Jeff arranged a scheduled time for the next day and was available to us right away. We were very satisfied with his salesmanship. And would recommend him to all of our friends and families.

Priceless1000

Mar 21, 2014

First of all bob and Craig were very pleasant. Honorable. And straight up. Felt at home. Very good vibes the whole time. Mike was very buisness like and gave us a good deal. The truck ran great and I love it. I suggest this dealer to other people because I didn't feel pressured or like I was being ripped off. Bob took extra time out for me on his day off and Craig got me a low interested rate. Had fun while I waited to. Best dealership ever

Hkmckeon

Mar 15, 2014

The sales lady Michelle wright was very nice and knowledgable. She handeled our appointment when she was dealing with another customer where two other employees had a fight over who would help us.

Mtgt79

Mar 1, 2014

I test drove car at this dealership went to another one to get a good price but I felt rushed into buy a jeep that I didn't want ! Went back to Michael J . Ferrer and was very professional and knowledgeable. Thank you for the great experience. I will recommend this dealership to friends.

Kragone

Feb 28, 2014

These three gentleman did a terrific job, Troy was our salesman he was extremely friendly and knowledgable with helping us select the vehicle we needed to meet the needs of our family. Craig went above and beyond to secure the best financing possible. Marcel was personable as well as helpful every step of the way, he manages a great crew. We left the same day with our 2010 Journey and couldn't be happier, we would highly recommend this dealership.Mark & Kara Ragone

loriteach

Feb 25, 2014

Just leased a jeep here, was told to return to pick up my check for 1575, however I received a phone message that I would get my check when I came to sign a new contract with a different bank! Left messages to discuss what this was all about and no one is returning my calls, holding my cash back hostage? My lawyer said I already signed an agreement with chrysler capital which I am obligated to fulfill. Can someone tell me, perhaps Mr. Ballan what is going on and when I will receive my check. Thank you for your help. Ms Rossi 631 378 4670

tgopie01

Feb 25, 2014

Nice guy, patient, and professional. I left there feeling like I bought a awesome deal. I will definitely be back in the next five years

SilviJr321

Feb 23, 2014

The sales representatives were extremely patient and helpful when searching for that perfect new car. They were able to quickly narrow down my search and pick out the perfect car with very little hurdles. I would definitely consider Smith Haven again for a future car.

mcduck84

Feb 22, 2014

I gave the rating of great because Steve was wonderful at assisting my husband and I from when I walked into the showroom just to pass time while I was waiting on an oil change. We have been looking to purchase a new vehicle but did not intend on doing it this soon. Steve was not pushy but very personable and knowledgeable about all the cars in the showroom. I was ready to get another minivan instead I ended up keeping my 05 and purchasing an additional vehicle because of Steve's approach and the pricing was what we were looking for. The entire staff at Smithhaven has been accommodating but Steve went above and beyond making it a comfortable environment for our entire family. Thank you for the excellent customer service!!

lidave

Feb 21, 2014

Ryan & Vito definitely helped lessen the stress of working through the process for a major purchasing experience. I was not pressure sold a Jeep but I purchased the Jeep that I wanted at a very fair price. Ryan was highly knowledgeable, friendly and did not try to push inventory on me. Vito shopped best rates and put together a finance package that easily met my expectations. I'm coming back for others in the family - A Proud Owner of 2014 GC-Overland

BrianF176

Feb 19, 2014

Michelle was very friendly and knowledgeable. She went through everything regarding operation of the vehicle and the electronics. The whole process of picking out a car we liked and driving it away was done in an afternoon. Matt in finance went over all aspects of the lease and explained how the payment amount was arrived at. All in all it was a very good experience. All of the staff were friendly and courteous.

JamesAngelino

Feb 17, 2014

Had to go back a second time to adjust our interest rate because they gave us to high of a %, other then that they are a great dealership and i believe they want to make there customers happy. Only other complaint was that they charge 69$ for gas and only gave me a tiny bit above half a tank.

LuisBerrios

Feb 15, 2014

I visited Smith Haven Dodge to get information on the new 2014 Dodge Durango. At first I was dreading going to the dealer because in the past I've had such bad car buying experiences from salesmans that lie and pressure you nonstop to buy one of their cars. I was lucky enough to be helped by Ryan Doheny who was extremely courteous throughout the process, treated me like a friend, and had genuine concern for the questions and issues to get me the best deal possible. Ryan is the prime example of the perfect salesman because he focuses on delivering the best customer service experience which a lot of salesman lack nowadays. I enjoyed the buying experience at Smith Haven Dodge and I look forward to sending all my friends to Smithhaven Dodge and also look forward to buying more cars from them in the foreseeable future.

petebarbny1

Feb 11, 2014

Test drove many vehicles this past Saturday to try and decide on a new suv. At Smith Haven Jeep, Steve was very friendly and took us out for a test drive in a new Grand Cherokee Limited. We loved the jeep and decided to talk numbers. We worked out a price but were not ready to commit. I returned to the dealership on Monday and after some initial misunderstanding about the price, we were able to work out a very fair price. Everything went well and everyone involved was very professional. I would buy/lease again from this dealer!

okmasir614

Feb 5, 2014

I just has a very awful experience hereHere are something I learned after I left the dealer :1: Do not put deposit in cash unless you don't want it back . Even they tell you that you can get the money back right away if you won't take the car . Cause I didn't get it . Then manager will say " oh , no matter who tell you this , that is incorrect ." They probably tell you they will mail a check to your home in 2 to 3 weeks but I don't think they will .2: Check all numbers on all paperwork before you sign any of them . There are a lot of hidden surprises . Extra warranty , accessories fee , destination fee.... Cost like $5500 .3: when you are in buying processing , that are very nice to you . But when they know you won't take the car no matter why , they start to give you pressure then if you still insist that , they start to mock you !They call me " crazy " and make fun of my job !4: Bring some food that you could fill yourself , because thay will let you wait for hours and hours , then you got nothing back .If you still want to go there , it's fine .Just keep in mind that be carefully with " EVERYTHING ! "

robertstrump

Jan 25, 2014

BE WARNDED. STAY AWAY. Tried to lease a Jeep from them. Low balled the price then reneged on the price. Be careful they will try to add cap cost into down payment. Rich K tried but back and forth with manager behind counter was torturous. Leased from another dealer and treated with respect at a better price.

heathergobbi

Jan 21, 2014

Although the entire crew over at the pre owned center seemed to be wonderful, a special thanks goes out to Troy and Craig. Troy welcomed us from the beginning and proved to be very friendly, honest and extremely helpful. He was not your typical salesman that you find at many dealers, but instead was very genuine, down to earth and more than willing to help us out. I have been in and out of dealerships for months and never quite found anybody who made me feel as comfortable as he did. He will be my go to guy for all of my future car buys and working with him was an absolute pleasure. Craig over in the financial dept. was wonderful as well..he worked with us for hours and went out of his way to pull off what I'm sure others would not have been able to. He was very thorough and worked wonders. Troy and Craig are the reason I was able to take my dream car home yesterday and I cannot thank them both enough. I know who I will be referring all of my friends and family to, these guys are awesome! Thank you so much!!!

schiofo1

Jan 15, 2014

Jeff Bell was wonderful. This was my first experience with purchasing a new vehicle. I went to several dealerships on Long Island and was most pleased with Jeff at Smith Haven. I would recommend this dealer to others.

fallgirl1004

Dec 29, 2013

Troy has been an excellent salesperson, helpful, and honest. He did not pressure me into making a purchase- he simply showed me a car that had the options I was interested in. He gave me the space to be able to talk to my husband privately about the vehicle. He did his best to rate my trade in and get me the best possible price for it. And, although I found a few minor problems with the vehicle, he was on top of it and had them fixed immediately.When we asked for a book for the car (there was none in the vehicle) he went about on the task of locating one. I am more than satisfied with him and I would definitely recommend him to another person looking to buy a car. I had visited 3 other dealerships within the last year and did not buy from them, for various reasons. I had e-mailed this dealership prior to visiting, as I was tired of visiting dealers and not finding what I wanted- the experience was exhausting. However, after sending an e-mail listing the options I was looking for, Troy waited until he found just the right car and gave me a call. The rest of the crew at Smith haven were friendly and very upbeat also! the gentlemen who handled the financing, was awesome too! He got me a better rate and a better program (warranty) then I had thought possible. Thank you Smith Haven for selling me my dream car!

Grzybowski

Dec 9, 2013

Frank was a very courteous and helpful salesperson. He was also very patient as I took some time to make my decision. I really love the car I purchased. I felt very comfortable dealing with Frank. He is an honest and thoughtful salesperson, who has continued to call and make sure that I am happy with my purchase. I would definitely purchase another car from Frank!

moonchser6

Nov 14, 2013

great overall adam in sales was excellent !!! it was a really nice experience, the finance manager did not wheel and deal he was excellent !!!!!!! would go to him any time.. just was dissapointed only got 1 key for the vehicle....

dshumer

Nov 3, 2013

Steve is a great guy. He gave us a great deal on the new vehicle and great deal on the trade in. Couldn't be happier.

gallison

Oct 30, 2013

It took around 4 hours to purchase the truck. I had filled out the finance paperwork a few days before and have really good credit but that didn't save a second. The vehicle wasn't inspected properly and had a huge dent from side to side across the front of the roof and the molding over the front passenger tire is lifting. My husband found the dent on the roof when he was rewashing the truck after the wash job the dealership did. I called the dealership and was told that they would look at it, but that I had already had the truck for a few days so they didnt know if I did something to the truck. I was furious. Back to purchase day. We were getting ready to drive off the lot to realize the truck that went through a list of checks wasnt even gassed up (was there radiator fluid or brake fluid?). The dealership charges $69 to gas the vehicle and if I didnt catch it while signing the paperwork, they were going to charge me twice for gas (that's the same gas I didnt have in the truck). We lost all confidence in Smith Haven Chrysler Dodge, etc... so we took the truck to our local Dodge dealership and paid to have them check the vehicle so we can feel safe driving it. I hope nothing else goes wrong as the Smith Haven dealership will not stand behind their vehicles.

herbsdog

Oct 24, 2013

the sales people are real nice not pushy and quit egger to please and make a deal the service people know thier stuff when they say that your car will bedone it is. I would say if you are looking for a new Dodge or Jeep this is the place

jeeplvr123

Oct 18, 2013

If you are thinking of shopping at Smith Haven Jeep, I strongly urge you to think twice. Two weeks ago, I looked at a Jeep Grand Cherokee with the intent to trade in my current Grand Cherokee. The salesman offered me a price that was lower than another offer I had. I asked him to meet the offer and he was not able to. This week, he called me to follow up and told me that he was willing to meet my request. We made plans to reconnect tonight. When I phoned him, he told me that the car we had agreed upon had a part missing because they needed it for a car that was in for service. The part was on order and would be ready in a few days. You heard that right; they took a part out of a new car on the lot and used it on a car brought in for service. What's more, they told me that this is routine practice!Perhaps foolishly, I went in to the dealer anyway. I waited for the salesman while he finished working with another customer. After about 45 minutes of waiting he asked me to turn over my keys so the car could be "appraised" again. I thought this was strange but complied. Soon after, Charles Elenterio, came over and introduced himself as the sales manager and then walked away. Again, strange. A few minutes later Charles Elenterio came back and told me that he wanted to go over the deal with me. I explained that I had been working with another salesperson and asked if he would be taking over. He said he would not. I asked to wait until the salesperson was finished. He told me that he would be offering me $2500 less than our agreed upon price for my trade. When I told him that it was not the deal that I had agreed upon with the salesperson and I wanted to wait to speak with him, Charles Elenterio told me that I should "have a good night" and that he "didn't need to do business" with me. So before you do business with Smith Haven, remember the car parts you get might not be the ones installed in the factory and they "don't need to do business" with you.

percoco

Oct 14, 2013

We only had one weekend to locate and purchase a car and our top priority was PRICE. Although we expected to be treated as "desperate" consumers, that is not what happened at Smith Haven Auto Group. They did everything they could to make the sale happen and ensure that we were happy about it. When we weren't able to find the "perfect match" in their inventory, Adam took us to the Mazda dealership to make sure that we were looking at cars that fit our needs. They accommodated our requests for several items to be included in the price at no extra charge which is what brought us back the next day to finalize our purchase. Adam, Marcel and Greg went out of their way to make sure that we left the car lot as very satisfied customers and we are!! We appreciate the customer service that was given and highly recommend this dealership to any prospective buyers.

redm

Oct 14, 2013

My husband and I were greeted by Rich who was very informative , helpful , and friendly. We ran out of time the first day there, but came back a few days later where Rich helped us find the jeep that was right for us. We ran out of day light so, he pulled jeep in to garage so we can make a decision on a color. Which I absolutely love !!!! overall experience was excellent and Rich was a big part of that . Thank you Rich and Smithhaven Group

mruddy76

Oct 5, 2013

Jeff Bell was outstanding in the customer service that he provided. He was very friendly, courteous and professional. He always returns my calls and provides me with great service.

nododgeforme123

Sep 17, 2013

terrible dealr, bad service, car has been back 10 times .........not worth it. buy somewhere else. used or new, no good. bad experience. go somewhere else.

rutiglianop

Aug 27, 2013

I went to Smith Haven Automotive Group to buy-out my lease on my Jeep Wrangler. From the moment I walked in the door to the moment I left, each and every person who assisted me was very accommodating and kept be abreast on each and every aspect of the transaction, namely Tony (Salesman) and Craig (Finance Director). Tony was extremely easy to deal with and knew exactly what I wanted to do from the start. He was on top of everything that I needed, which allowed me to purchase the vehicle in one day without having to make another trip down to the dealership. Craig did a great job in obtaining a fantastic loan for me and was able to do so despite the fact that in the past I needed a co-signor. Craig thoroughly explained the terms of my loan and even gave me a tutorial on credit reports, which was an ancillary benefit to the seamless transaction. I would highly recommend Smith Haven Automotive Group because of the high caliber customer support provided by Tony and Craig.

brenshalf

Aug 25, 2013

My son and I were recommended to this dealership because of their finance Director, Graig Lieppe. We were told from another salemans at another dealership that he could get us a good deal for the truck that we were looking for. When we got there we were met by a salesman named Adam Penna. He was so friendly and straight foward. I could tell he was really there to try and help us get the truck we wanted. I told him he reminded me of my nephew who had the same personality. When we finally picked out the truck we wanted i was introduce to the finance director, Graig Lieppe, who was extremely helpful and worked countless hours on our loan. He really new his stuff. I cant say enough about him. He made the deal happened. Overall it was the best experence I ever had buying a car. I will be a steady customer because of their great service.

Prints

Aug 25, 2013

Having serviced numerous vehicles in the past with Smith Haven and being totally satisfied, I decided to purchase a new Dodge Dart with them. My salesman Jeff Bell could not have been more accommodating. He went above and beyond what I expected and having dealt with many salesman in the past, it was nice to deal with someone who knew what he was doing. Keep up the good work Smith Haven!

KarenRo

Aug 23, 2013

I recently went to Smith Haven Chrysler Jeep to trade in my Jeep Liberty for a Town and Country. I worked with Jeff Bell and since I had my Liberty purchased through them he had all of my information pulled up and waiting for me when we got there. He was so helpful in showing us the different models and features available and helped us find exactly what we were looking for. When it was time to drive my new car home he took the time to go over all of the features with me and even helped me program in my phone and radio stations. It was a pleasure working with him and I would definitely go there again when it's time for another car and recommend him to anyone in the market for a new car!

kacam53

Aug 17, 2013

We just bought a new Dodge Charger from Steve Perciballi. He answered all our questions. He even took the time to explain how leasing worked so we would know whether leasing nor buying was right for us. We decided to buy. Steve was very professional yet friendly. He gave us a fair deal on our trade in and the purchase price of our NEW BEAUTIFUL BLUE CHARGER. He made us feel like family.

bobdjvr56

Aug 16, 2013

I actually visited this dealership to co- sign for my sons new jeep , Scott had been very helpful & knowledgeable on the process for my sons deal . So when visiting the dealership on Sunday 8/03/13 an awesome RAM 1500 HEMI was on the show room floor , being a FORD owner for years ( but realized the new design and value of this new RAM 1500 ) Scott ran the numbers for me on this truck and by the time my sons jeep was detailed and ready to go and so was the RAM 1500 ( right out of the showroom)Scott is a very hardworking , credible and knowledgeable young man . It was our pleasure to deal with him , we will send future customers and they should ask for Scott Scaturro . BOB D.

rdrnnr23

Aug 4, 2013

We arrived at the dealer knowing the VIN number of the Jeep we wanted from their inventory, which we had gotten online, so we were easy customers to begin with. But we were thrilled that we got paired up with Jeff, because in the 6 hours we spent in the dealership, we overheard other conversations with other salesmen that seemed more aggressive or sarcastic. Jeff was friendly, helpful, knowledgable and patient for the entire process. He was upfront about what he could offer us, and did not pressure us to make a decision, or even cut our test drive short. He stood in the rain to explain the vehicle to us, and he made numerous trips around the building and to the building next door to accelerate the buying process for us. We got a surprisingly great price for our trade-in, which basically limped into the parking lot. I would definitely buy my next Chrysler or Jeep from Smith Haven, and I wouldn't deal with anybody other than Jeff.

hankees

Aug 3, 2013

Upon entering this dealership, my wife and I really had no idea what kind of car we were looking to purchase. After explaining our needs to Jeff Bell, the salesman, he narrowed down our choices as it related to our needs and came up with the best price and car we had seen during our search. Thank you to all involved including the financial department.

milas821

Jul 24, 2013

As a first time new car buyers. My husband and I went to different dealers previously visiting smith haven, but couldn't find anybody to be as helpful and professional as Mr. Bell.We are very happy with our decision. We love the car.

chrisjeep07

Jul 23, 2013

Mr. Perciballi was extremely courteous and professional throughout the sales process of my 2014 JGC Limited.Mr. Perciballi is an asset to your dealership and I plan to recommend it to my circle of friends and acquaintances.

Bradj1097

Jul 20, 2013

Jeff was an excellent salesman. No BS, and he got me a great deal on a new dart. I'm very satisfied with the vehicle and the salesperson. 5 star experience!

tommygeraci

Jul 19, 2013

The general manager and the salesman were great. They brought me through all the details of the sale and the car so I understood everything . They called me at work and at home and kept me in the loop the entire way. The salesman also called me a few days after I bought the car to see if all was going well and if I had any question. This was one of the best dealers that I've been to and would recommend this dealer to anyone.

mofle

Jul 15, 2013

great experience! quick, fair price. would definitely recommend to others. Friendly service and very thorough. We have had the car for a few days now and are very happy.

astone09

Jul 12, 2013

My husband and I went into Smithhaven Jeep just to take a look. Our Honda accord lease would be ending soon and we were looking around to see what we like. We met Jeff and the group at Smithhaven Jeep and didn't need to look any further. There are so many vehicles to chose from and the service was the best. Eventhough our lease had 2 more months we signed right away. Jeff made it so easy to find the right vehicle (jeep...of course) for us with all the features we wanted and in the budget we were working in. His knowledge of the vehicles on the lot puts him above the rest! Thank you Jeff and the gang at Smithhaven Jeep! :) This was an extremely professional and comfortable experience!

jesscar

Jul 7, 2013

This was my first purchase of a car and Jeff was wonderful. Going in not knowing what to expect, he was very thorough on explaining all my options and very knowledgeable of the vehicle I was going to purchase which made my purchase a little less stressful. Thank you Jeff!!!!

jeffjeep

Jun 29, 2013

I had the most amazing, easiest car buying experience ever. I have leased and purchased several vehicles in the past, and this was absolutely the easiest, and most smooth transaction I have every had. I walked in at 6:30 and met Steve at the door. I told him the car I want, and I also told him I had seen it already at another dealership but a friend had recommended this dealership to me. I said, give me the best deal and I will buy the car, without telling him what my deal was. He came back with a very fair deal, and very fair trade in value for my truck, and by 9PM I left there with my new Grand Cherokee Ltd. I recommend this dealership, and I recommend you speak with Steve Perciballi.

ALICE7

Jun 25, 2013

Went there looking for a 20/11/2012 Jeep. When discussing the price the salesman said there is a $895.00 "dealer prep fee" and every dealer charges one. When I told him I wouldn't be financing through the dealership he just dismissed me and said thanks for coming in. Did not even try to work out anything with me. I went to Brown's Chrysler Dodge Jeep in Patchogue. Got a better price and they don't charge ANY "dealer prep fee". The prep fee alone saved me $895.00. Rick and Bill at Brown's were wonderful to work with. Did the paperwork on Monday and picked up my Jeep on Tuesday.

s86spdx

Jun 22, 2013

Jeff Bell made my first time buying experience as smooth and comfortable as possible. I never felt he was trying to push me too hard or anything of that nature. Very professional and informative. Would highly recommend Smith haven Jeep Dodge Chrysler and would recommend anyone who goes there to deal directly with Jeff.Thank you for the experience. Will be back to buy my next jeep in the future.

drewstamatic

Jun 17, 2013

Sales Rep Jeff Bell has extensive Product Knowledge, was friendly and very helpful and was able to make things happen for us in no time flat. The same day to be exact. We test drove the vehilce and all the while Jeff was explaining the capabilities and features of the vehicle as the applied to my driving exeperience. He gave me a thorough review of all the model had to offer. Upon having the vehicle ready for me to pick up (same day) he spent considerable time showing me how to work each of the functions the vehicle had and made sure I knew exactly how to use each. This was the best experience at a dealership I have ever had thanks to Jeff.

gkershis

Jun 7, 2013

We had shopped around both online and inperson to find the jeep we were interested in leasing. When we arrived at Smith Haven Jeep, we were greeted courtesly and immediately by the receptionist. Jeff Bell our sales person was wonderful. He took the time and every effort to go over everything with us. He was great , he made our decision of leasing the jeep right then and there. I would go back and recoomend Jeff to any of our friends or whoever i hear interested in purchasing the cars they sell. He even drove the car out to our house since it wasnt fully ready when we went in to sign all the papers - that is service!

gotmonte

Jun 4, 2013

My experience was 5 star level(s) across the board. I walked into the dealership with the intent to be told my credit was not going to be able to allow me to get into a new vehicle. Mr. Jeffrey Bell took his time. Went over all my options and in the end, got me into a brand new Jeep Patriot Lariot "Oscar Mike" edition. I can not say enough about Mr. Jeffrey Bell and I recommend your company to place him into the highest of positions possible for your corporation. He can only grow your company to new leaps and heights.I look forward to dealing with Mr. Jeffrey Bell on my next purchase (wife needs vehicle eventually) and I will be expediting the purchase due to Mr. Jeffrey Bell's level of expertise and hospitality.Sincerely,Stephen Guzzo Jr.

BCVV1

May 15, 2013

The whole experience was great. Jeff was very patient and helpful. We were interested in the Journey and the Grand Caravan. He bought up the pros and cons of both vehicles and truly let us make the decision. We chose the Grand Caravan. We had the car now for a couple of weeks and we really love the car.

jceravino

May 11, 2013

I called the dealer with a sales question and instantly got to speak with a sales person. Ken in sales answered all my questions and made time for me to come in the same day. He was very knowledgeable of the product, honest and has a cool mustache. I felt I got the best deal and saved time not having to shop around. I was even able to take my new Jeep home the same day. The whole sales staff is very friendly and professional and I would highly recommend anyone who is looking for a new vehicle to see Ken 1st before going anywhere else.

jaydag6733

May 6, 2013

The sales manager was a nightmare, and I would never go there again or recommend anyone I know to go there while he is the sales manager. I had cash to buy a car the same day or next day and he was a loud mouth, rude, obnoxious, Neanderthal, who mad me uncomfortable.

jhlobik

May 2, 2013

Excellent and friendly staff. No hastles, no problems, no games, just straigt forward sale and commitment to the customer. Highly professional and knowlegeable dealer, financial adviser, and support staff. Could not be happier with my purchase. Will definitely use their service shop for maintenance and would definitely recommend this dealership to friends. A +++

Cbender212121

Apr 30, 2013

I leased a brand new 1500 ram from this dealership. I worked with Mr. Ortolani and the sales associate Jeff and both were excellent and professional. We even had a more than unusual experience with our insurance and car fax and they helped us through it within the day and we couldn't be any more pleased. I would most definitely suggest this dealership to a friend or family!

mfernanda09

Apr 30, 2013

My dad just leased his 1st Jeep from Smith Haven Jeep/Dodge group and their staff are extremely helpful, Chris our sales guy was very knowledgeable and guided him with his selection, when the other Jeep dealers said impossible to meet his price they did it!!!!. Overall a GREAT experience!!!!!

marKrn45

Apr 28, 2013

I entered this dealership and was greeted very pleasantly by "Kim" at the door. I was then introduced to Steve who was such a pleasant gentleman. He was not pushy or aggressive at all which really made me want to by my car from him. I told him that I was looking for a Jeep Liberty and pretty much knew what I want. Steve was very courteous and respectful. He was also honest about being new to the dealership and if I had any questions he did'nt know he took the time to find someone that could answer my question. The gentleman in the finance department was also pleasant to work with (rob).

truck

Apr 23, 2013

Why I gave such great ratings is because I received excellent service when purchasing my vehicle. My sales consultant Jeff Bell was very friendly and very professional he got me the vehicle I wanted at a great price. Overall I had a great experience and will definatley be back again.

Ominilynn

Apr 19, 2013

Everyone from the management to sales to the finance director was a pleasure to work with. They made me feel at ease and I would highly recommend them!

PLZ1

Apr 19, 2013

My brand new Jeep Liberty stopped working. Just wont turn on. I had to have it towed to the nearest dealer which was Smith Haven Chrysler Dodge Jeep Ram. the Jeep was brought in at 3:30 in the afternoon on Wednesday. We called to confirm it made it there and was assured it was fine. When we called on Thursday morning to see if it was looked at we were told they didnt know who we were. All the information was given again. Since we did not hear back from them we called at 2:30 to see if they looked at the jeep. Apparently not since they did not know who the red Jeep belonged to. We asked for a loaner car and was told they didnt have one. Again we reminded the gentleman that we have the premier insurance plan and was guaranteed a loaner or same. He finally looked our account up and told us yes that the jeep dealer would rent us a car. Just come down and pick it up. I guess we could fly there since we dont have a car. We borrowed our friends car and went to pick the rental. When we got there we were informed (and I love this) that they have people who have appointments and we were considered and emergency so we arent a priority and would be squeezed in at some point. Maybe today, maybe tomorrow, could be next week. Who knows. Oh and the rental they gave us, the door locks do not work, it smells really bad, the seats are stained and of course it needs new breaks. The person at the jeep dealer told me I would be getting a car with 4 wheels. I guess that part is true. Well it is day 3 and they still havent looked at the jeep. Sitting in the same spot. They might be able to look at it today, but no guarantee. Oh yeah, they also do not have technician that evaluate or run diagnostics on cars when they come in. They dont work that way. When the "technician" (apparently calling him a mechanic is insulting) is assigned to the car he works on that car until it is fixed. Which leads me to ask what is that technician doing when they need to order parts?I called the dealer where I bought my Jeep and he couldnt believe this.

marybrodmerkel

Apr 16, 2013

I am a survivor of a stroke with right arm and hand paralysis. I wanted a telephone that was hands free - but 2014 Grand Cherokee Larado (the car I bought 5 days earlier) had a problem - the phone wouldn't work and Jeep/Chrysler told me they HOPE to have a fix in 3 to 4 WEEKS. I could not be without a hands free phone that long.Brian Bishop in Service saw no help in the waiting for me, took me to Dave Damsker the manager of sales, explained my dire situation and after listening, Dave said,"What color do you want?" That's all it took. Although I spent $50 more a month I got a 2014 Grand Cherokee Limited with leather, remote start, automatic tailgate, and a whole lot more. Also, the phone synced with the radio and surprise! THE HANDS FREE PHONE WORKED!!!!This was the BEST EXPERIENCE in car buying. My thanks to Brian Bishop, Dave Damsker, Dave Fernandez (Sales person extraordinaire) & Vito Ilardi in Finance & Insurance. They were all up front, honest, warm with the highest integrity and sincere!

Robert43

Apr 15, 2013

The dealer ship was recommended by a friend who purchased a Town and Country. He stated that he got the best price there. I originally went there on a Sunday morning and met Mr. Musantry. We hit it off right away and he showed me the model Durango I was interested in. As with all (I assume based on past experience), he wanted to close the sale at that time, I still wanted to shop around. During the whole time he was nothing but courteous and polite. We finally settled on a tentative price for the vehicle. He and the sales manager assured me that this would be the best price as I was purchasing the vehicle through a discount based on my volunteer work with the Red Cross. After checking with another dealership, which was much more conveniently located, I discovered that they did give me the best price by several hundred dollars. When called and announced that I would return to put a deposit down, I received a bit of a surprise as the vehicle was waiting for me. In the past I was used to waiting several days for this service, even if the model was on the lot. So instead of leaving a deposit, after some quick shifting around of plates and getting a ride from a friend, I drove home in my new vehicle. My thanks to Dave and the crew (No pun intended as the model Durango was the "crew") for being so efficient.In addition, the show room was rather crowded at the times I went to pay the deposit and when I went to pick up the vehicle. In both times, I showed up earlier than I stated. Event though Dave was busy with another customer, I never felt he was ignoring me or.To summorize, the purchasing experience was nothing short of terrific EXCEPT- hitting that gong once I got the vehicle was kind of corny.Kudos to Dave and the staffBob Pollack

vinnyc2k

Apr 13, 2013

I don't know where to start really!! I went to so many different dealerships and they didn't wanna give me the time of day because I had no credit history..I went to smith haven auto group and the sale's person was great his name was Frankie PoLiti defiantly go see him but wait it gets better!! Craig Lieppe in fiance was amazing with out him,Who gave me the time of day! I would have no car no loan and that's sad i just had a baby girl that's only 3 weeks..He took more to my story then just a car YES i got the loan but not only a loan the foundation to my baby girls life!! With one of the best banks!! at a really really low rate for my first car loan or any kind of loan!! ...Go straight to Craig Lieppe and talk to him as a person before you start any business..It was awesome and i plan to go back and get myself a car just got my wife a 2012 Jeep for a steal!!! Thank You!! Vinny!!

lolotaj

Apr 8, 2013

I really lucked out having Jeff as my salesman . He was a great help to me, If you are looking at getting a new car i would def come here 1st and ask for jeff to help you. He has such an amazing personality..ussualy when you go into car delarships they are rude and pushy. He was amazing.

Ryanrubicon

Apr 8, 2013

Excellent experience. Would absolutely recommend James as well as the dealership in general very highly. I felt that they were completely honest and I am extremely satisfied with the experience.

faith11

Apr 7, 2013

Mike was knowledgeable and so nice. He was efficient and I will recommend him to everyone, even if they don't want a jeep or Dodge.

solosys

Apr 4, 2013

Worked with the salesman JeffGreat dealership to work with. Being that we test drove the desired vehicle at a previous dealer, we decided to use TrueCar to get the best price. The buying process was much faster than typical because the negotiation was done up front over the phone based on the structure of the lease. Didn't have to deal with the hassle of sales tactics used by other dealers. Jeff did a great job in establishing confidence that the specific vehicle we wanted was available and would be prepped even before we went to the dealer, hence speeding up the process even more.

kenny123

Mar 30, 2013

Jeff was by far one of the best salesmen i have dealt with when purchasing a vehicle.I willl recommend both the dealership and Jeff to my freinds and family. Excellent job! Thanks, love the car.Kenny

SR30

Mar 27, 2013

I came in with an offer from another dealer. They beat the price and got me into my new Durango. Dave and the management were very friendly and helpful. I would recommend this dealer to a friend and/or family member.

aewho3

Mar 18, 2013

This was my first time buying a new car and I didn't know what to expect. I was lucky that Jeff Bell was my salesman. He was patient, very informative and tried very hard to make sure I got the exact vehicle that I wanted. I felt that he really went out of his way for me, because the dealership didn't have what I wanted on the lot. In the end he found the Jeep I wanted and explained all the features to me which was very helpful. It's also comforting to know that I can call him anytime with questions. I have already recommended this dealership and salesman to a friend.

maurer53

Mar 18, 2013

The staff was friendly. Jeff really took what we wanted in a vehicle and helped us pick out something that really appealed to us. Just overall great experience.

rrher

Mar 15, 2013

We just got home with our new Durango. We were lucky enough to have Jeff as our salesman...wonderful, fair, courteous, and knowledgable. Showed us the ins and outs of the car and spent extra time making sure everything was perfect at delivery. Thanks Jeff!

SCCC2010

Mar 10, 2013

We had a great experience at smith haven dodge. From the time we walked in and met William Cioffi he worked with us from start to finish and gave us a great deal. We are extremely satisfied. He did exactly what he said he was going to do.

kmlograsso

Mar 5, 2013

It was a very smooth and easy transaction from start to finish, from test drive to delivery of the car, was completed in the same day. Best deal in the area, with amazing features in the vehicle.

prm

Mar 5, 2013

Very friendly , any issues I had was resolved as fast as possible , went out of there way to try and make it as painless as possible lol.Look forward to doing more buissness with them.

judyredman

Mar 2, 2013

Love love love my Jeep Liberty! After just looking around in the pre-owned lot, the salesman there had suggested I look at the new showroom next door for my want list. He personally walked me over where he introduced me to Jeff Bell. Jeff was friendly and most of all...not pushy. He introduced me to the Jeep Liberty in the showroom and all the incentives being offered. I fell in love and ended up taking the showroom Liberty home with me that day. I received a fair trade on my van and worked out payments to fit my budget. All in all a very positive experience and will recommend Jeff and the SmithHaven dealership to anyone interested in a new automobile.

BobBush

Mar 1, 2013

Because I purchased a vehicle that I always wanted and all of the people involved, just seemed to go out of their way to complete this sale in a very satasfactory way. I will definately reccomend Smith Haven Automotive Group to others for either new or used vehicles.Sincerly,Robert N Bush

CarrieOverend

Feb 26, 2013

Working with Vinny Ortolani, the sales manager was great. He was helpful and took the time to listen to what I wanted.The service was great and I will be a loyal customer.

dhernandez7707

Feb 25, 2013

Giving a rate dealer rating due to the hospitality of that dealership. The friendly experience. The negotiable salesmanship. And overall great experiance and happy to have my new car.

Heatherangel1

Feb 25, 2013

I have never enjoyed the car buying/leasing process. However, David fernandez was very pleasant to work with he was friendly, professional, and tried to make the car leasing process go as smoothly as possible. The only neagtive was his manager seemed difficult about certain aspectes of our agreed deal and it turned out to be a long day. All in all we got the car we wanted at a great price, i highly recommend working with David.

sweinar

Feb 23, 2013

We purchased 2 new cars in the past month and have had such a positive experience both times. Mike Horan, our salesman, was wonderful to deal with not only for his knowledge of the cars but his "no pressure" approach. He followed up with phone calls and made the whole experience as stress free as possible. The entire staff that we dealt with including Craig, Vito and Vinny were pleasant and always willing to answer any questions. We would definitely recommend this dealership to our family and friends.

bngmat

Feb 18, 2013

this is my 3rd jeep . my experience with mike horan has been exceptional each and every time. very professional, answers all my questions and if he can`t answer a question , he will ask , which is seldom because he is VERY knowledgable about the cars he is selling. a great experience. i would highly recomend this dealership and i would highly recomend mike horan as your sales person. you won`t be disappointed. a pleasure doing buisness with mike and will continue being a loyal customer. 5 STAR treatment all around. thanks mike, bobby m.

Edster034

Feb 16, 2013

Let me start by saying THANK YOU to both Charlie and Vito. You both went above and beyond working a deal for me on a new 2013 Ram 1500. You now have a customer for life, never once did I feel pressured into anything. All my options were clearly laid out for me and your relationships with the many banks I got me the best rate. Charlie was very knowledgeable on the Ram and showed me everything about the truck. He even came in on his day off to shake my hand as I drove off in my new truck. Vito- this man is very good at what he does, he found me a rate that I did not believe I would get. He was in contact with me every step of the way. When you walk into that dealership its like walking into your grandmothers house for Sunday dinner. I recommend anyone looking for a Dodge, Jeep or Chrysler to stop in and see Charlie & Vito. Thank You again guys!!!!!

Harry292

Feb 16, 2013

We have been considering purchasing a new car for several months. A friend recently purchased a Jeep Grand Cherokee and we like the look and ride. When we entered the Smith Haven Dealership, we were greeted almost immediately by Jeffrey Bell. After discussing our "wish/want list" he suggested we go out to the lot and look for something we might like. Long Island was hit with a large snowstorm a week ago (Nemo). Although the car lot was cleared, there was still some snow in between each of the cars. Mr. Bell, without reservation or hesitation, walked through snow drifts looking for the exact car for us. He went over and above, as far as we are concerned. Once back inside, Mr. Bell ran all the numbers for purchase vs lease and fully explained the benefits of each option. The price for our trade-in was extremely fair and that helped make our decision. Although we would have liked our monthly payment to be lower, (who wouldn't ...), we feel we got a fair deal. The personal service was outstanding and we will recommend this dealership, and in particular, Mr. Jeffrey Bell, to anyone looking to buy a new car.

lappy442

Feb 14, 2013

I recently leased a 2013 Jeep Grand Cherokee Laredo from Smith Haven. My Sales Rep, Jeff Bell was extremely friendly, helpful and accommodating. Jeff and his Finance Team put together a price and payment plan that fit right into my budget, leading to a rather stress-free car buying experience. I plan on heading back to Jeff at Smith Haven when the lease is up, to get a new Jeep. Im confident theyll do the right thing.

smithservice

Feb 14, 2013

I had a catastrophic tire failure when the tip of the valve stem cracked off completely into my hand while just simply filling the tire. I shared with Bob that I felt this part was defective. When I asked Bob, he cordially gave me Chrysler's direct number for me to call as he wasn't authorized for that item to do anything. Which I understood. I wanted to talk with Chrysler because in times past they were helpful and fair. I shared the story with Chrysler, my being an engineer and having taken metallurgy I knew the material they used(the part was made for Chrysler by an outside vendor) was the cheapest metal there is that always fatigues under simple stress. Chrysler gave me the usual procedure speech but suggested I talk with the service manager who would be their eyes in the case anyway and that he was empowered in these cases to make the decision for Chrysler. So rather than days the situation mighty be resolved in minutes. The service manager, Ron, came back from his meeting (offsite) and immediately was informed of things. Kudos to Bob for that. I shared with Ron who listened politely so that I could say all I felt I needed to share. How many dealers are know-it-alls, cut you off etc, not Ron. He asked me to wait while he checked with Chrysler etc. He came back very quickly, no game playing making me wait etc, and said they would replace the valve stem and integral TPMS sensor and that they were glad to do it!I gladly had them do the oil, maintenance check and recall problem as well. When I got the car I saw they not only fixed sensor for the tire which I had in the trunk but they took off the spare that I mounted on the car and remounted it under the car and put the regular tire back on. They didn't have to do that. That was a nice touch. With all the snow everywhere, that was really a nice touch. There was no raised voices, no game playing just professional courtesy.

stephenpm62

Feb 13, 2013

What a great crew at Smith Haven Automotive Group! Matt Hogan, Sales Consultant, was very informed on the full line of Chrysler, Jeep, Dodge and Ram vehicles offered at this dealership. I went in not knowing exactly what I wanted. I was pretty sure I wanted to purchase a Wrangler, but not sure which model.. Matt took the time to help me to understand the different models and their various options and to ultimately reach a great selection that I could not be happier with. Additionally, Matt went over multiple lease vs buy scenarios with me until we came to the best financing decision for my personal budget and driving needs. Everything went so smoothly and well with Matt, that when it came time to "seal the deal" in the Finance Managers office, I prepared myself for the dreaded upsell and higher rate that all to often happens when buying or leasing a new car. Bryant Quintanna, Finance Manager is a true professional. Bryant went the extra mile to make sure that I received the very best rate available for my lease. He did not bog me down or speak in confusing terms as many finance managers have in the past...There were no surprises or upsell tactics with Bryant. He explained everything I needed to know and the process was fast and painless. Both Matt and Bryant are top-notch professionals and a pleasure to deal with. I did not spend much time with others at the dealership, but everyone there was very friendly and helpful. I would strongly recommend Matt, Bryant and the Smith Haven team to anyone in the market for a new vehicle. Hassle free and fair, they work to earn your business. I will surely be back for my next vehicle.Steve M - Saint James, NY

fiftyeightst

Feb 8, 2013

This was the best car buying experience we (my wife and I) have ever had. Dan Goggin, our salesman, was a delight to deal with. He worked hard to understand our needs and our limitations. He recommendation a Chrysler 200. We found during the test drive that the 200 was a great running car and the features it offered was a great fit for us. The final lease price that Dan and Sales Manger Vincent Ortolani offered was in the range we wanted. Both Dan and Vincent were sincere and professional every step of the way. We left the dealership glad that we lease the 200 from Smith Haven.

piecyman

Feb 6, 2013

Matt had a great personality and was very helpful in assisting us with choosing a car for our son. The whole staff at this dealership was informative and friendly.

Ajw529

Jan 30, 2013

I would definitely recommend this dealership. From beginning to end it was a positive experience. We are currently looking to purchase another vehicle and would consider going to this dealership. Our salesman Mike Horan was friendly and knowledgeable and went above and beyond to get the car that my daughter wanted. We also dealt with Craig the financial director and he was pleasant and very professional to deal with. So overall, we had a wonderful experience. I can only hope that the service department is as friendly and professional as the sales department.

duggie066

Jan 30, 2013

Vinny was an excellent Manager. Scott was an excellent salesperson. No pressure at all. I would have walked out if they pressured me into a deal. Excellent experience. I did have to ask for help nobody came over to me they were all busy talking amongst themselves but everything else was wonderful.

Ralphie220

Jan 29, 2013

I Purchased a 2013 2 Door Jeep Wrangler last week, wanting one for a while. I shopped around at other local dealers and was pretty much told "come back when you know what your looking for" after telling them exactly what I was looking for. At smith haven Jeff immediately took me to the lot showed me around and said that if anything sparks my eye take it for a test drive. I left home that evening driving a brand new Jeep Wrangler Sahara and couldn't be happier. At first I was originally intending to purchase the sport. But now the few other luxury items are totally worth the extra few bucks a month. I definitely recommend shopping around but I feel that you'll end up coming back to Smith Haven.Thanks Jeff

Rudy Sommer

Jan 29, 2013

Michael Lupo was the best salesmen I've ever done business with. He went out of his way for me and was honest and made me happy with my purchase. Michael answered all questions that I had and was a real joy to work with. I'm very happy with my new car and Mike made the experience a pleasure and I left the dealership comfortable with everything. Mike was not only helpful to me he was also very helpful to my father. My father purchased a dodge ram truck and he said Michael was the best salesmen he ever worked with. When I went to the dealership I only wanted to do business with Mike. Veto in finance was also very helpful and explained everything to me and was very polite and professional. I'm happy with the business I've done at Dodge and it's thanks to Michael and Veto.

Kitmick1

Jan 26, 2013

I was quite impressed with the way the purchase of my new Chrysler 300 went. I had read some of the past reviews and decided to see for myself. I contacted Vinny and he invited me to come down and from the moment I arrived my son and I were treated with respect and a very pleasant buying experience. The sales process was informative and definitely not high pressure at all. Our salesman Scott was knowledgeable about the 300 and he along with the General Sales Mgr Vinny worked very hard to gain my trust and my business. I have to say that the entire sales team was very nice to deal with and worked as a team to ensure all our questions, concerns etc.. were addressed. I would like to mention that I drove over 50 miles from my home to purchase this vehicle so that in itself should give you an indication as to why you should pay them a visit. Even though the other managers technically were not involved in my sale Mike K. and Dave were always at the ready to assist in any way they could, thus showed the true team spirit. I would recommend that you give them the opportunity to earn your business. Mike H.

melbourne76

Jan 21, 2013

I went to this dealership to purchase a new car and trade in an older model. Salesperson told me I would get the best deal on a lease. Ended up taking an extra 4k from me. I figured it out a week later, my mistake. I went back to the dealer and was told that this should not have happened and apologized. Also was told that if I come back for another car, they will make it up to me. I went back because they offered me a special deal to buy a new Town & Country and get me out of the lease a year early. The value of the lease vs. current market value was exactly 4k against me. Told me they would make up for the last time and eat the difference. Worked out the deal to purchase and gave me a competitive rate, but the payment seemed a little high. I checked with my bank and they beat the rate by a half of a percent but their payment amount per month was much less than what Smithaven was offering me, and not adding up. Checked into it further and found that they hid the 4k in my new purchase, figuring I would not notice. Went back to the dealership and spoke the the GM, with the owner behind him. He told me that couldn't be true but was embarassed when I presented the dealer price work up sheet (the salesperson forgot to take it from me because he got involved with another customer) and it showed that I was correct. The owner said nothing and needless to say, I walked out. I would never go there again, there are better dealerships on Long Island to buy from if you want a Chrysler product.

Larry & Toni

Jan 20, 2013

I had purchased a vehicle from Smith Haven in the past which was a very positive experience and decided to give them another try. I am glad I did. My wife and I felt very comfortable with our sales rep, Jeff. He took his time and listened to us. We didn't feel pressured at all. He explained vehicle options and was very knowledgeable regarding the vehicle we were interested in. He was able to answer our questions throughly. All the staff at Smith Haven Automotive Group were very pleasant and seemed genuinely concerned with assisting us in our vehicle purchase. I would definately recommend Smith Haven and I would purchase another vehicle from them again.

jblumberg

Jan 14, 2013

I went to three Jeep dealerships in my search for a Grand Cherokee and had the best service from Smith Haven Jeep. Mike Horan and Vito in finance were very helpful when it came to selecting the best model at that was within my budget. I recommended this dealership because the people are friendly, and they offer efficient service.

laurencassella

Jan 14, 2013

Dave and the Smith Haven crew were friendly, understanding and competent. They helped me find exactly what I was looking for. I did not feel any pressure to purchase, it was an amazing experience. They found me the perfect Jeep Liberty and I could not be happier! I will recommend all of my friends and family to the Smith Haven dealership because I know that they will take care of them!

samfam4

Jan 10, 2013

David Fernandez is a very professional, trustworthy salesman. A pleasure to deal with. We couldn't have had a more helpful salesman. Overall, our experience with Smith-Haven Chrysler Dodge Jeep was a good one. This is the second vehicle we have purchased from them. I'm sure we will be back in the future. Thanks David and Vito the finance guy (sorry I don't know his last name).

SophiaCuccia

Jan 5, 2013

My dad and I had a great experience at Smithhaven Chrysler Dodge Jeep thanks to Michael Horan. He helped us out so much, was very easy to talk to, and made the experience of getting my first car even better! He had our best interest in mind, and I absolutely love my beautiful Jeep Wrangler! I would recommend him to anyone interested in buying a jeep!

fredforgione25

Jan 4, 2013

Do not waster your time shopping around if your looking for a new Chrysler or jeep, go directly to Smithaven! I shopped for weeks and had many "typical" car salesman pitches used and the feeling of being forced to make a deal, not at Smithaven. I was at the point that I was going to give up but from the moment I walked in Scott, in sales, made me feel like a customer and not a deal. My credit is not good and they got me in a 2012 Liberty with more then I could ask for at a price that was under where I wanted to be. I then had a 2nd vehicle that I owed $8000 more than it was worth, I had shopped and had tried in vein to unload this truck and get something with a lower payment and something that was new! I went to 5 different dealerships for this and was told by all of them, including a jeep/dodge dealership that no deals were possible. After the purchase of my new Jeep I discussed my scenario with Vito who was handling the paperwork end of the deal. He literally LEPT into action with Scott, and within mintues had a deal to get me in a brand new Chrysler Town and Country while LOWERING my payements!!! I left that night and the next day they called to set up a time for me to come in and to let me know that Vito continued to work and got my payments lowered by another $70.00!!!!!! They had my deal already but continued to work and fight for the best deal for me. I can assure you and everyone that Smithaven has a customer for life, I will NEVER go anywhere else, they have earned my complete trust. The entire team is warm and welcomes you like family, I had 4 kids running around that place!Scott in sales and Vito in finance are two amazing employees who not only care about their dealership but take pride in their job and treat their customers the way they would treat a friend or family. I cannot thank them enough for all of their hard work!!!Fred Forgione

jpmacedonia

Jan 1, 2013

Michael Horan was completely upfront and courteous to us and made the experience a very comfortable one. I would feel completely confident in recommending his services to anyone. We absolutely love our Jeep Wrangler!

Mark Schneider

Dec 23, 2012

Traded in my 2006 Town and Country and bought a 2013 Town and Country. I was extremely happy with the amount of my trade in and the amount I paid for my new car. I was also given an excellent finance rate. After all said and done they even gave me 6 free oil changes. I should be buying another car in approximately 6 months and I will return to this dealership.

j9_johnston

Dec 21, 2012

We drove 1 1/2 hours to purchase a '13 Grand Cherokee from KIM SCARPINATO at Smith Haven Jeep. She quoted a SPECIFIC price in Black & White via e-mail. She never showed up for our appointment and another sales representative took over. When we told the Sales Representative the final sales number his face dropped to the floor and started to sweat...NO JOKE!!!! He stated that Kim made a mistake and that she must have been confused. To say the least Smith Haven Jeep is the WORST dealership for PROFESSIONALISM and KEEPING TO THEIR WORD. Do not walk but RUN AS FAST AS YOU CAN AWAY FROM SMITH HAVEN JEEP!!!!!! THEY ARE BOTTOM FEEDERS!!!!!

melapa69

Dec 19, 2012

Great staff. Very friendly and knowledgeable. I would recommend Smith Haven Jeep/Chrysler to others who are in the market for a new automobile. I will also revisit the above dealership for future auto purchases.

Willnevershophereagain

Dec 19, 2012

This dealership is by far the worst dealership I have ever encountered. I've never been more compelled to write a review then after visiting this place. I have purchased and leased many vehicles over the years and this by far has been the worst experience I've ever had with a dealership. They have no problem taking your deposit when you walk through the door but when you leave forget about trying to get someone on the phone. They are completely unresponsive and lack the professionalism that they so need. Every time you call to speak with a manager, your salesperson or a finance manager they are always on the phone and you NEVER receive a call back. Trust me when I say this place is in no way doing that much business that everyone in the entire place is on the phone. Buyer beware if you are looking to work with a company who has no clue what's going on,then well, Smithaven Jeep Chrysler Dodge is your place! Don't forget it takes 5 days to get them to return your deposit. Still waiting on that!

lbfdengine2342

Nov 24, 2012

By far the best dealership that I have ever worked with. Great staff and wonderful people to help me with buying my new vehicle. Would refer them to all my friends and family

Paula903

Nov 8, 2012

The people who work there truly enjoy helping. They answered all questions and werent pushy at all. Anthony and Brian were great. Keep it up guys.

xclusive4450

Nov 7, 2012

I purchased a 2012 Jeep Grand Cherokee in July and was promised free oil changes for a year.They are now refusing to honor that promise and giving me the run around as if I am stupid or something.I spoke to the new sales manager,Vinny Ortolani and he just gave me the usual BS about calling him back after he checked it out.Well guess what? When I called back they keep routing me to his voicemail even though he was there,,stay tuned,its not over

Mandagamez

Oct 13, 2012

Its always a great experience here, I've been coming here for a couple of years for routine maintenance. They are always friendly and know me by name. Never a long wait (always make an appointment). Thanks guys!

Scambuster2012

Oct 3, 2012

Worst dealership ever created. Walked out on them a few times, told myself not to go back, but like an idiot I did. Scammers top to bottom. Try bait and switch, do not prep cars properly, try to add money to price of the car, did not properly transfer registration to car purchased. I drove for 2 months almost with technically no registration because they did not file the paperwork with DMV. Also did not pay off balance on loan of my trade in, even after many phone calls. Had to call bank to explain what these morons were doing. I could write a book on this place. No one in their right mind would deal with this place. Their "under new mamnagement" signs are a complete joke! Beware, there are a whole host of Smithaven dealerships in the area, do yourself a favor and avoid like the plague. They also go on these review sites and create fake positive reviews. Just look at the few in a row, which I have reported them all. Look up the BBB rating, that site does not lie!

agiovann70

Sep 19, 2012

i had a grat experience buying my car at this dealership I went intold them what i wanted and he worked with me and before i knew it i drove away the same day in my new car

joseph.j.vaccaro

Aug 17, 2012

THIS DEALERSHIP IS THE WORST OF THE WORST. I ATTEMPTED TO PURCAHSE A USED VEHICLE THERE AND THEY LOW BALLED ME ON MY TRADE, AND HAD THE NERVE TO TELL ME THAT LOW BALLED ME ON MY TRADE SINCE THEY WERE TRYING TO "GET RID OF ME" BECASUE THEY HAD ME DRIVE 2 HOURS TO LOOK AT A CAR THAT WAS SOLD. THEY THEN TOOK A 2ND DEPOSIT FROM ME AND I HAD TO CHASE THEM DOWN TO GET MY MONEY BACK. THEY ALSO TOLD ME THEY TRIED TO LOW BALL THE OTHER BUYER ON HER TRADE TO "GET RID OF HER" SO THAT THEY COULD SELL ME THE CAR. TO TOP OFF THIS TERRIBLE SITUATION THE MANAGER IS EXTREMELY RUDE AND NASTY, HUNG UP ON ME AS WELL AS REFUSING TO FURNISH ME WITH A RECEIPT FOR PROOF THAT THEY REFUNDED MY DEPOSIT. I WAS TOLD CHECK MY STATEMENT NEXT MONTH AND SEE IF THE MONEY IS RETURNED. DESPITE THE CAR BEING SOLD TO SOMEONE ELSE AS WELL AS MYSELF, THEY WERE STILL CALLING ME, NOT REALIZING THAT I HAD A DEPOSIT ON THE VEHICLE TRYING TO GET ME TO COME INTO THE DEALERSHIP TO SEE THE CAR BECAUSE IT WAS STILL AVAILABLE. AFTER THEY CONFIRMED THE VEHICLE WAS AVAILABLE, I TOLD THEM IT WAS SOLD AND I HAD A DEPOSIT ON THE VEHICLE ALREADY. THEY APOLOGIZED AND CLAIMED THEY WERE NOT AWARE OF THE SOLD SITUATION. WITHIN 15 MINUTES OF HANGING UP THE PHONE WITH ME I RECEIVE A CALL FROM THE SAME PERSON THINKING I WAS SOMEONE ELSE NAMED "RICHARD" I ASKED WHAT NUMBER HE CALLED AND HE RATTLED OFF A (919) ARE CODE I LOOKED IT UP IT IS NORTH CAROLINA. HE HAD MIXED UP MY NUMBER WITH SOMEONE ELSE'S NUMBER AND CALLED REGARDING THE SAME CAR, AND WAS TRYING TO GET ME TO COME IN TO SEE THE CAR CLAIMING IT WAS STILL AVAILABLE. I JUST HUNG UP AT THAT POINT. THEY WOULD HAVE MADE SOMEONE COME FROM NORTH CAROLINA TO SEE A SOLD CAR.

pattyboy4577

Aug 12, 2012

very unprofessional appearance and very rude. would never go back here....i walked around without being acknowledged for 10 minutes as the salespeople walked around me and joked in there back room.....when i walked to dave and let him know about my wait he didn't even care yet apologize or maybe get me a salesperson.....no he asks me "well whats up?" wow ill take my money to nissan

roby9299

Feb 14, 2012

I signed a lease for a Chrysler Town and Country for 3 years. I made the full downpayment, deposits and other fees and I added the car to my insurance for next day pick up. I was waiting for a call next day. But, when I did not get a call -- I headed towards the dealership and called. The sales manager told me that he cannot do the deal without extra $1179.00. I said I signed a deal and will not pay extra money. He said that the contract is void then. Later that day I tried to make another deal with better offer and could not do it as the fund was already taken out of my account. I lost the other deal and I am not sure what will happen to my cresit line because they tried to pull the money and checcking account had insufficient fund. The dealership was closed and I called next day to inquire why they withdrew the money if contract is void. I could not go to the dealership because I was at work. After reading this rating page I knew they will treat my wife worse and I did not want my kids and wife to get into a confrontation situation.I think Chrysler corporation should do something about this. Their reputation is already affected by this dealership. We decided to go with Chrysler instead of Honda because Chrysler has an assembly site in US that is creating job for our fellow citizens. I think with their newer minivan they are coming very close to other elite minivans like Honda Oddyssey or Toyota Sienna. I am proud of Chrysler but I think Chrysler Finance and/or Chrysler corporation should put a shorter leash on some of these dealerships. If they want to compete and become industry leader -- they need to go beyond industry leaders. When you are playing catch up -- you need to be better than the team you are catching up to.

maverick1

Jan 16, 2012

When I enquired about the price of a used car, they would never tell me how they came to the advertised figures on their website. In other words, I asked them how much down on the monthly price they are quoting on the internet. They never gave me an answer. So I told them I wasn't interested, and they kept on calling and I kept asking the same question. And again, no response on their part. If you want people to do business with you, then you have to give some more feedback.

Donna102

Nov 14, 2011

In short - I purchased a vehicle from this dealer (I was a repeat customer also)on a Sunday and was scheduled to pick up this vehicle on the following Wednesday. I was in a horrible car accident that Tuesday. The delaership sent their salesperson to the hospital for me to sign papers. Those papers had an additional $4k in warranty and other charges that I did not ask for, nor did I want. Unfortunately, I signed the papers- trusting that they were an honest dealership- without reading all the fine print especially since I was heavily medicated with Morphine for the injuries I sustained in the accident. After returning home from the hospital I noticed that thousands of dollars were added to the agreement. Sure that it was a mistake, I called the dealership, explained that I was heavily medicated and was not in any condition to scrutinize the papers, but I mistakenly signed the agreement that had charges I did not agree to. Needless to say, they refused to refund me for these charges which I find to be completely unethical, sleezy and just plain despicable for these people to take advantage of a person that was suffering from serious injuries and heavily medicated - ESPECIALLY A REPEAT CUSTOMER. I now have a loan that I can not afford in addition to lost wages due to an accident that was not my fault or under my control - THANK YOU FOR THIS SMITHHAVEN DODGE - ENJOY THE EXTRA $4K THAT I GAVE YOU FOR NOTHING.`

teleman609

Aug 29, 2011

One of the worse experiences of my new car buying history. Everything that could have gone wrong did because of the lack of customer care and knowledge. They do know one thing that is how to con and B.S people. You would think after having gone through this horrific experience the owner, who mind you over heard my frustrations with the sales team, come out of his cave and apologize to me personally. After buying a $45k car you would think they would want to make me somewhat happy so I can buy another car from them in the future. Of course not, they only cared about how they can milk me for more money. Be warned, stay away from this dealer. Find one that cares about the people who want to buy American made cars. Weather youre spending $10k or $100K on a car treat your customers like gold. It goes a long way.

ardvark67

Feb 20, 2011

Went to have my Dodge Ram 1500 inspected was told that the vehicle needed Breaks. They replaced the Breaks but the next day after they replaced the breakes when i tryed to stop at a red light the breakes would not stop my vehicle . WHEN I SPOKE TO THE SERVICE MANAGER HE STATED THAT THEY BUT AFTER MARKET BREAKS ON NOT OEM BREAKES I WHENT TO THE DEALER THINKING THAT THEY WOULD USE OEM BREAKS NOT AFTER MARKET BREAKS . THE SERVICE MANAGER HAD THE BREAKES REPLACED WITH OEM BUT STATED I HAD TO BE GENTILE WITH MY BREAKING FOR 500 MILES SO THE WOULD BREAK IN PROPERLY . I HAVE NEVER HAD A BREAK JOB ON ANY AUTO I HAVE EVER OWNED THAT NEED THE BREAKES TO BE BROKEN IN . I CHECKED WITH THE BETTER BUSINESS BUREAU AFTER THE FACT ABOUT THIS DEALER THE HAVE " F " RATING THE LOWEST YOU CAN GET FOR REPAIRS