Used Cars for Sale at Smith Haven Mazda in Saint James, NY

mikevchris1

Apr 22, 2016

The Used car Sales Manager John was excellent. He listened to what I wanted, how much I could spend and found me the perfect Crossover. He never tried to push me into anything I was not comfortable with. Chris and finance Adam were equally as good. Love my car and this dealership

Karen P Robinson

Apr 7, 2016

We showed up with one of those letters that are sent stating "We want your car"...blah, blah, blah...we actually never considered a Lease, nor have we ever considered a Mazda. We were greeted by salesman Chris Weidner. We looked around at the vehicles availiable and we fell in love with the Mazda6 Sport. Although we were still upside down in our current car, we did not think anything would work out, however Chris,Dennis the Sales Manager, and Adam the finance guy were able to work their magic and we ended up with a great lease paying almost $100 less a month than our current vehicle. They were patient with us..we had our infant son with us and decided to take two seperate test drives in order to not move the car seat around. They did everything they could to minimize our time waiting around for everything to work...will definitely return! Love these guys and love the car!

Annmarie P

Mar 21, 2016

I went in just wanting to "look" around and ending up buying a car. Such a pleasure to deal with Rob Panica, Adam Cevalious and most of all the sales manager, Dennis Aberle. They were so friendly, personable and knowledgeable and I would definitely recommend them all.

asianinvasionabc

Mar 11, 2016

Let's see, where do I start? First, this dealership gave me the experience like no other I have ever been too. In a positive way. From the moment I spoke to the Internet sales, to stepping foot into the dealer and finalizing the sale I was completely satisfied and happy. At no point in this transaction did I ever feel pressured. I did my homework this time around on what to expect and beware of hidden fees but when I was at this dealer I did not encounter any of that. NICK, the sales person that worked with me was a complete gentleman, he broke everything down piece by piece and I didn't feel rushed. Only thing was I had to wait a little to speak to the financial person (which was fine since it was busy) Marian who did the finance was aces. Very very friendly and down to earth that you couldn't help but smile. And she owned an Evo...... hello.... that is rare. But anyhows great dealership and great people. Will highly recommend and go back to a future car.

happydriver

Mar 10, 2016

I recently bought a Mazda3 at this car dealership. Everyone was friendly, professional and very trustworthy. I was given time to make my decision without calls or pressure from the salesman Joe Collocola. And once I had made my decision he made sure I got the car I wanted. Marian Sardone (finance department) made navigating through the paperwork a breeze. From the first step into this dealership to signing all papers this was a good experience!

Leilani1227

Feb 24, 2016

A Big thank you my sales rep Chris and my Finance girl Marian!!! You guys were so helpful and honest. I will definitely be sending people your way :) What a great experience!!!!

Cedesgurl

Feb 23, 2016

This dealership is amazing!!!! Joe C. and Adam C. are the sweetest most professional dealers I've ever met. They are so helpful, sweet and kind. Joe C is the guy that makes things happen for you without any pressure. Adam C is the guy that things done. They are both great people and made my experience wonderful. I'm so grateful to have met them and received my car from them.

Linda 123

Feb 23, 2016

I recently purchased a Mirage from Smith Haven Mitsubishi.Having read reviews on Yelp, I traveled 24 miles to visit this dealership. I was not disappointed. Sales performance was Top Notch!!! Jonathan was professional and courteous and made the purchase of my new car a smooth and painless experience. Unlike past experiences with car dealerships, there was no double speak or hidden fees or any shady tactics for that matter. I was met with full disclosure and even next day follow up after I purchased my car. I would highly recommend purchasing a car at this dealership.

Chadillac

Feb 22, 2016

I am always a little apprehensive walking into a dealership when buying a car. You never know if your gonna get that salesman that is just looking to make a quick buck off of you and leave you with an outrages car payment. That is so not the case at Smith Haven Mazda!! From the moment I walked in the door the salesmen were courteous, respectful and helpful. My salesman was Chris Weidner, who was extremely helpful and knowledgable. He walked me through the car buying process with simplicity and ease and was always a true gentleman through the process. I would highly recommend Smith Haven Mazda Mitsubishi to my friends and family in the future.

Mazda Customer

Feb 5, 2016

I purchased a 2015 Mazda CX-5 in December of 2015 which ended up having a MAJOR issue which resulted in me having to return the vehicle to the dealership. I found the management at this dealership to be very non sympathetic to the problem, unhelpful, uncaring about the inconvenience I suffered ( I was in a loaner car for over a month) and very non communicative about how my problem was going to be solved. In fact everything I was told at the start of the ordeal by the management turned out to be nothing but BS. I commend the following people at this dealership for their integrity, hard work, helpfulness and overall friendly attitude :Jon Frisch, Adam Cevallos, Tyler Munro. If you choose to do business at this dealership I strongly suggest that you work ONLY with these 3 individuals and no one else. If it wasn't for them I would have demanded that my down payment be returned to me and I would have gone to a different dealership. Bottom line - because the 3 gentlemen I mentioned above went out of their way to solve my problem and put forth extra effort to help me I decided to continue a business relationship with this dealership despite my extreme dissatisfaction. I picked up my 2016 CX-5 a week ago. Again, if you visit this dealership only do business with Jon, Adam and Tyler as they are the only ones there that know how to treat a customer right

01292016

Jan 29, 2016

I kept waiting for "the other shoe to drop", so to say...I was more than satisfied with the entire process. I was approached by Joe Collocola my first time in the Dealership. I had just left a competitor Mazda dealer so I sorta new my intended auto. Very quickly Joe gave me a figure that was better than the competition. I told Joe, I wouldl be back when I can show my wife the car and we can go from there. A few days later, I went back to the competitor and was not liking what I was hearing... the sales pitch, trying to steer me to another car in stock, etc...and still a higher price than Joe C. No Thank You, to the competitor, and I called Joe to tell him I would be back in a few days.I went in with my wife, he gave her a test drive, MY CAR, and he still had the original paperwork from the week prior. After the fun test drive... I signed. It was a week to get the car due to the snow storm.When I went in to pay I was still waiting for something to go on with the deal but NO "the other shoe never dropped". No swindling... nothing. NOT WHAT I WAS EXPECTING. I actually felt bad. I really though the worst and yet Joe made this sale very smooth and professional. The staff in parts, cashier, and service desk associates were all very nice and answered all my questions. Everyone congratulated me on my new purchase. This is my first Mazda, I put over 750k miles on my last 4 Hondas. If this dealership is a reelection of Mazda quality I'm gonna love this car. Thanks a lot Joe Collocola, a real nice honest guy!

thomas8088

Jan 27, 2016

Got an awesome deal!!! Thank you Nick and Adam. Could not be happier. This is the 3ed car we purchased from Smith Haven. Straight up and honest. Other Dealerships can't beat their prices.

nicg

Jan 20, 2016

Rob help us lease a new Mazda CX-5 and was very informative and helpful throughout the whole process. I would definitely recommend him to anyone looking to purchase and/or lease a vehicle.

Donna818

Jan 18, 2016

I leased a 2016 Mazda3 for my daughter at Smith Haven Mazda. Thank you Joe Collocola for your excellent service & patience taking my daughter & myslef through all the steps to find the best car & price for her. Joe took the time to call several insurance company's to find the one to fit our needs.He didnt miss a step on explaining anything about the car inside & out. My daughter is beyond happy & so am i with our purchase. I would highly recommend this dealership and go straight to Joe! Thank You Again Joe Collocola!!!!

zappa1

Dec 28, 2015

We went to other dealers but found the right car, right price and complete professional care at Smith Haven Mitsubishi. Thank you Joe Collocola, we appreciate your knowledge and honesty while picking the right vehicle at your dealership, an Outlander Sport 2.4 L. We love it.

Debra Domino

Dec 2, 2015

Thank you to MR.Maldonado,Mr Collocola for being very diligent in getting me the best deal on my new Mirage.I just love it. I would definitely send my friends and others to your dealership for the best deals. they worked very hard for me.

CharlieT

Nov 19, 2015

Everyone at the dealership was very professional. They got my new Mazda 3 very quickly. Rob was really great and took the time with me to make me feel comfortable. The purchase process was very quick and painless.

genes

Nov 2, 2015

Joe C was a great salesman no pressure and took the time to show all the options on the vehicle. The price was good and car was delivered on time and detailed wonderfully.

gmoran52

Oct 16, 2015

this dealership was terrific. everything that was promised was done. the entire staff is great definitely recommend and bring family back there I bought a .

Alyse

Oct 3, 2015

Working with Nick was a pleasure, he was well versed about the vehicle and features, helping me to make my decision.

Edward

Sep 29, 2015

I had an excellent overall experience. The professionalism and my salesman in particular, Rob Panzica made the car buying "tango" painless.

jlou77

Sep 19, 2015

Overall a good experience at smithhaven mazda. Purchased a new 2016 mazda CX-5. My Salesman was jon Frisch and he was great to work with. He really took the time to answer all questions and is not the pushy typical sales type. Would definately reccomend him to anybody in the market for a new car or lease!

Scott

Sep 16, 2015

The eagerness of the staff to help. Impressed with the customer-centric focus of everyone that I came in contact with.

New Mazda Owner

Sep 12, 2015

My salesman, Rob, made car buying a pleasure! It felt like we were on the same team. This is my first Mazda and I'm sure I'll return to Smith Haven Mazda when it's time to buy another. I left there with the car I wanted at the price I wanted. Can't ask for more! Thanks so much Rob for your time and being such a great guy to deal with!

George

Sep 5, 2015

Quick service time, accommodated my last minute service request. I love how the service writers, specifically Tyler looks for the BEST deal for me do I pay the least amount of money for the service. Smithaven Mitsubishi always offer coupons or specials online, thank you for that!

Donald

Sep 2, 2015

Salesman was very easy to work with and knew his products. Went out of his way to make the sale easy and helped with any questions. Finance manager was profesional and explained the sale, also went out his way to help us. Very pleased with both.

JJ114

Sep 2, 2015

Hands down the worst customer service from a dealership that I have ever encountered in all my years of car ownership. Bring your vehicle elsewhere.

Ahmed

Sep 1, 2015

The staff was very accommodating and helpful. My service appointment was going to take longer than anticipated and the service agent was very courteous and helped me get to a previous appointment.

Smith Haven Mazda Sucks

Aug 30, 2015

I have had two experiences with this dealership. The first was with my father-in-law, he had agreed upon a leas price but when he went down to sign the paper work that had slipped in a bunch of other things. That was a few years ago but I still gave them the benefit of the doubt and walked in their a few days ago. I was ready to buy that day and could the attention of anyone in the show room. I walked in the door, no greeted me, i walked around for a few minutes, some of the sales staff looked right at me and then went back to whatever they were doing. Bad way to do business and I will not buy anything from them. Plenty of other Mazda dealerships on the Island.

Agnes

Aug 29, 2015

not pushy at all! Nick attended my husband and I, and was very professional. Then we talked to Joe who was comical in a nice way. We liked going there so much, we told our son and daughter in law to go there, and they too bought a car from you guys. ---A pleased family, John and Agnes.c

Jose

Aug 24, 2015

Very polite staff. Helpful staff. Well informed staff. Clear explanations on what your car will undergo. Very welcoming and fast service. A pleasant waiting room with free coffee. Affordable prices. 100% Client satisfaction.

Kaitlin

Aug 22, 2015

There isn't much to tell, I went in, dropped off my car and got the call that it was ready pretty quickly, within an hour. The people that I dealt with were very friendly and personable

Nicole

Aug 17, 2015

I liked how my salesman Rob Panzica really took the time out to explain the safety features of the car.

Zoomzoom6

Aug 17, 2015

Great car buying experience - Chris worked with us on price and after we decided to purchase car, it couldn't have been any easier. Thanks!

David

Aug 15, 2015

Wilson Chung actually met us in the lot as we drove in, knew we had an appt and knew our names. He walked us into the office and took care of all the paperwork. Others in the office were also overly friendly to us and our little yorkie. Not having to wait for someone to take care of us was totally unexpected and made for a good experience.

Robert

Aug 7, 2015

The experience was quick and efficient. The salesman was able to provide me with a vehicle in my price range and I drove out of the dealership the same day.

sheasjs5

Aug 7, 2015

Jon, my sales guy; Dennis the manager; and the finance guy, AC were all amazing. Got exactly what i wanted at the price I needed and busted their butts to get it done in a day. I have already recommended them to everyone I've spoken too. They all went above and beyond. I felt like I was dealing with someone in my family not car salesmen. Thank you guys so much.

Carguy45

Aug 2, 2015

The minute we walked in our salesman chris weidner was amazing. He was honest, real, and an overall great guy who made the car buying experience excellent.

Brian

Jul 27, 2015

I feel very important when I'm in the presence of the smithhaven team. I know I'm in great hands, and that my car is being serviced by the best

Karen

Jul 22, 2015

I liked how they got right to the point. We didn't have hours to sit and wait, and although we ended up going home for a short period (we had our 4 month old son with us), the process was pretty quick and painless. Also, although we agreed on a certain price, by the time everything was done, we are paying almost $30 less per month. This is a great help! The guys here really seem to care which is rare.

Roger

Jul 22, 2015

they made on time, very courtesy attention, and remember me my appointment for next time, they explain to me what is the benefit the lease option.

Dissatisfied1

Jul 18, 2015

Buyer beware..don't be fooled by the friendliness. Went in with a guaranteed internet price and after they went over my info I was told I could lease for 350 or buy for over 400/month. Not wanting a crazy car payment, I decided to go with the leasing option. They took the insurance off my trade in right away and sent car to be detailed since it was being used. After being at the dealership for about 4 1/2 hours, until almost closing time, my car was finally back, and now I had to wait for the paperwork to be drawn up. When given the paperwork the "agreed upon" price is now almost 4K more and 2K over sticker price for a car that had over 2000 miles. When I questioned it I was told it doesn't matter, I'm just renting the car. Next time I will be going to Huntington Mazda

Jessica

Jul 15, 2015

Ben (the sales representative) was tremendously helpful. He explained all of my possibilities for a CX-5 and had all of the knowledge necessary to assist me with the features in the car.

Ina

Jul 2, 2015

I was told service would take 1 hour and it took exactly 1 hour. The staff is so friendly and helpful and Corrine, who I was in touch with, is so sweet, helpful and knows her stuff. She is a pleasure to deal with....

Debra

Jun 29, 2015

Service Advisor Wilson Chung was excellent, patient, and professional. I don't know a lot about what's under the hood and Wilson patiently explained what needed to be done in layman's terms. He even introduced me to the mechanic that would be working on my car and that personal touch added to my confidence about the job to be done. The customer waiting room was spotless and the amenities were perfect. I was extremely pleased with how I was treated and the service I received. I especially give Wilson all tens.

bosox652

Jun 29, 2015

First time Mazda new car buyer and I have to say the experience was great! Dave Kunze my salesman was great he met all my car needs and made my experience with Mazda very pleasurable. Would recommend Smith Haven Mazda to all my friends and family.

Annemarie

Jun 27, 2015

I LIKED THE FACT THAT RICKY AND CHRIS WORKED TOGETHER AND FOUND ME THE PERFECT CROSSOVER THAT SUITED ALL MY FAMILIES NEEDS. I VISITED MANY DEALERSHIPS AND FROM THE SALESMEN TO THE MANAGER BY FAR MAZDA WAS THE BEST.

mazda3

Jun 22, 2015

Came across Mazda online and went into the dealership just to browse. Walked out with a mazda3. Great salespeople and overall a very good first buying experience!

John

Jun 18, 2015

Courteous, Friendly, no pressure sale, informative. Worked harmoniously to agree on a deal. Timely transactions and thorough review of vehicle

Pamela

Jun 18, 2015

salesman extremely knowledgeable about products. instructed us on all aspects of use of vehicle. courteous and very pleasant during sales process.

Ruth

Jun 16, 2015

It was so easy to make an appointment. The staff is very friendly.I received a warm welcome as I got there. Karim, I am not sure of the spelling of her name is FANTASTIC!!!!. That is one place I don't mind waiting.

John

Jun 13, 2015

I arrived around 8:30 for my 9:15 appointment and the staff was able to get me in early. I also appreciate the education I received about properly maintaining my car.

1234

Jun 12, 2015

I brought my four month old with me and Ricky was so intuitive to her as well as me. Overall very professional nice and knowledgeable. I think he has the ability to go far in sales if he chooses

Christina Bongiorno

May 23, 2015

The staff were great, very helpful and not pushy at all. Prices were fair. There are so many horror stories about purchasing a car online so this experience exceeded our expectations.

wayjo

May 18, 2015

my salesman Jonny "Colorado" Frisch, really went out of his way, to make sure I had every bit of info. to make a real informed decision! The finance pro, was just that! A real pro! who got me a really, good deal! I gave Jonny and bill my specs, and they made magic! I got more than I expected! I' very happy and excited with the outlander sport they put together for me! I would really recommend these guys to anyone looking for any type of car. The manager Joe made feel very welcome and comfortable.Jonny armed me with all the info I needed to make a really informed choice. He was spot on in answering all of my questions. Bill put together a fabulous deal. I was completely satisfied with my purchase.

Jose

May 17, 2015

As always, everyone was very courteous and helped me understand what was needed to be done. The jobs were finished promptly.. Excellent customer service...

DelVek62

May 16, 2015

Worked with Joe C...was one of the easiest car purchases I have done...no hidden cost...started with a fair price..so no need to go thru the sales manager shuffle...no pressure to buy add ons during signing...overall very good...quick process...highly recommend Joe for future leases n purchases

Amirali

May 12, 2015

Service staff was very friendly/polite and kept me well informed. My car was ready in timely manner. I have two Mazda and the staff always accommodates me if I have an emergency repair to be done.

Kimberly

May 1, 2015

Everyone was extremely helpful, informative, and patient with us during the decision making process. Ben, our salesman, was knowledgeable about the cars and helped guide us to make a decision that would work for us and our budget. We never once felt pressured into buying something that would be a stretch for us financially. Ben took time to listen to what we wanted in a car, what we could afford, and helped us find the perfect car to satisfy both of these.

Lorraine T

May 1, 2015

For my first time dealing with a dealer they were excellent. When I finally decided on the 2011 Mazda3s there were no surprises, what they said held true start to finish.They were very very patient with me also, considering I had such a hard time deciding on which car would be the best fit for me. Rich K was very knowledgeable and answered all my questions with complete satisfaction. I love my new (used/certified) car!!BTW: my husband brought his 1995 Mazda Protege there 20 years ago, which we traded in for the new Mazda3, I will miss the Protege, but love the Mazda3s!!

Henry

Apr 30, 2015

My wife and I purchase or lease a car every 3-5 years, so we aren't newbies to the experience. This is the second positive experience with this dealership and Joe C. in two years. Leased a 2015 Outlander Sport this time around. Price was great. The car was detailed and delivered in a few hours, even on the busiest day of the week (Saturday). All the transactions are in a relaxed atmosphere. Would recommend Smith Haven Mazda Mitsubishi to anyone we know looking for a Mitsubishi or Mazda.

Lorraine

Apr 28, 2015

when I like the most was that there was no surprises during my car purchase what I was told while I was looking is what came to fruition when I bought the car.secondlyspace I appreciated how everybody was very patient as it was my first time ever dealing with a dealer

Surfer Dude

Apr 28, 2015

My wife and I purchase or lease a car every 3-5 years, so we aren't newbies to the experience. This is the second positive experience with this dealership and Joe C. in two years. Leased a 2015 Outlander Sport this time around. Price was great. The car was detailed and delivered in a few hours, even on the busiest day of the week (Saturday). All the transactions are in a relaxed atmosphere. Would recommend Smith Haven Mazda Mitsubishi to anyone we know looking for a Mitsubishi or Mazda.

Judy M.

Apr 27, 2015

Only dealt with John ("Johnny Colorado"!!) Frish and was thrilled with the attention we received. No BS, just treated us as the only customers who mattered in the world. Left with my beautiful 2016 CX-5 lease on the same day. We have had 2 other family members work with John, and we have 2 more on the way. John made what is usually a miserable experience once that was truly outstanding and effortless.

Kaitlin

Apr 22, 2015

I really liked Ben who I was working with he was very helpful and was very informative. He went through his whole check list with me and showed me where everything in my car was and how to use it. He was just very kind and patient and was really looking out for my best interest

larryc

Apr 20, 2015

Time for a new car for my wife, sat morning start looking at cars,Kia,Ford,Subaru,etc... all day listening to these clowns. Gave up, heading home ,see a mazda dealer (Mazda of smithtown) we pulled in expecting the same old song and dance BS . drove into the back, wife sees a CX5 2015 she loves. with that a salesman (Evan) is moving cars etc... says hell be with us in a little while which he was. very pleasant,respectful, young man. he offers wife a test ride, she loves the car,So we go inside, do the 2 hour BS half assed ritual, and come to an agreement on trade in value,lease payments etc...., Written down in bold black magic marker. Very happy with the deal that we struck. We then told Evan we wanted to look at another brand and if it didnt work out we would be back sunday to purchase the car. Sunday we head back to Mazda of Smithtown to purchase the car,meet up with Evan (who is why we went back) fully expecting to buy a new car for my wife.Evan greets us,we start to do the paperwork, Wife inquires about same car different color that is sitting outside in front of the desk we are sitting at. Evan says "ill be right back Ill ask" we sit and sit and we hear Evan getting yelled at......and Evan trying to quiet this ahole down, but we are not sure why Evan is getting yelled at. Another few minutes go by and Evan comes back to the desk with his "boss" Dennis. Well dennis procedes to yell at me and my wife, that there is no way someone gave you this price for this car yadayada.... all the while pointing at the paper they boldly wrote the deal on the previous day. He halfassed apologized as i was standing to leave and i said dont apologize to me apologize to Evan! Dennis replies " hes got nothin to do with it" really dennis? the salesman that spent three hours with us the previous day has nothing to do with it ? we walked out in utter amazement. What the.....just happened? As we sealed the deal on a brand new 2015 nissan rougue,that same day, and drove it home that same day, I was tempted to pull in the Mazda dealer and tell Evan he should seek employment at a Real car dealership and get away from that place. I called him instead. Good luck Evan get away from that place. And people if you want a Mazda dont waste your time in this place.

John

Apr 18, 2015

Nick, Joe, Bill and the entire staff were terrific. They treated us with respect and made us feel appreciated for our business.

John

Apr 15, 2015

Felt like the sales reps and finance reps were honest and relatable. Dennis was very nice and professional. Never felt pressured or stressed. No hidden fees or surprises. Felt like a got a good deal. Great experience.

Brian

Apr 12, 2015

Every aspect of our experience at Mazda was wonderful. Our salesman, Johnny "Colorado" Frisch was excellent! He was exactly the type of person we like to deal with, honest, patient, not pushy or overly "salesy. We felt welcomed by the entire staff and enjoyed the general atmosphere that the dealership exuded, respect for each other and other patrons, for example. The manager was available at all times and made sure that our needs were met. The Finance person at the end was very kind and a pleasure to work with. We look forward to a long lasting Mazda relationship.

Michael

Apr 4, 2015

They provide you with excellent customer service at this location. This dealership is very proffesional and they thrive on meeting your expectations in every way. Thank you for the great experience.

Thomas

Apr 2, 2015

Super friendly staff! Now a great waiting area with TV, vending machine and coffee maker!! I waited for my vehicle during my most recent visit and they took extra care to prioritize the servicing of my car so I could get out of there as soon as possible. This extra customer service was automatically given to me - I did not request it.

Allison

Mar 25, 2015

Everyone was very friendly. Rich was the dealer that helped me with my purchase. I went to several other dealerships to look around just to get an idea of what i could get and to see what i like. Most of the people who helped me made me feel obligated to purchase a vehicle right then and there or if i left wanted me to put a down payment on the cars that i actually did like and put them on hold. The thing i liked about Rich was that he wasn't pushy at all. He made me feel comfortable. Even offered me coffee. Car shopping can be very stressful and i liked how he explained to me all the options that i had without pushing me to make a decision. He was always asking what i was thinking and if i had any questions or concerns. He was also very personable. I even left and came back the next day, he did not make me feel obligated to get something just because i was looking around. I would definitely recommend to anyone i know looking for a car to go to this dealership and to see Rich. He was a great help and i am very happy with my purchase! If i could give him more than i 10 than i would.

Rana

Mar 24, 2015

After a month battle with all the new & used car dealership, finally bought my 2015 Mitsubishi Outlander from this dealer with a piece of mind that they are the man of their word. Initially salesman Ben Ruffo make my life easy to find out my choice of car; he is very good, professional, friendly & knowledgable. Eventhough i had hard time with finance manager but sales manager Dennis makes it easy to own my dream car. I have finished my car buying war with a smile on my face from this dealer. I think as I have got my best price from this dealer anyone can get their best price also and I'll recommend all of my friends for this place.

Honest shopper

Mar 17, 2015

Dealt with Johnny Frish - I was working out a deal on a 2014 Mazda3. I told him I got a price from another dealership for the 2015 Mazda3 . He texted me (which I saved on my phone) and called me a liar, saying the 2015 isn't even out yet. He also texted me that I was "bullshitting" him and again said I was lying. In fact the 2015 is out as I sat in it at the other dealership. So not only was he WRONG, he had the nerve to call me a liar !!I called every day for a week after this and left messages for the manager, Dennis, to contact me so I could complain about his salesperson. Dennis has yet to return any of my phone calls! Stay away from these people and this dealership. In my opinion, they are the worst and can't be trusted.

Jessica Garcia

Mar 16, 2015

The staff is always courteous, friendly, and eager to please. The appointment making process is easy, and everyone is a pleasure to deal with. the hours are extremely flexible for those of us that work full time. From A Mazda Lover

Shane68

Mar 10, 2015

This dealership should train other dealerships on how to be professional. Top notch service!. From the second I walked on the lot I was greeted with a smile and respect.. Nick and all the staff were professional and knowledgable. The entire experience was perfect! Thank you

Mardi

Feb 26, 2015

Even Dave is new to the business, he excellently managed to helped us get the new car we wanted and drove it home on the same day.

Michelle

Feb 26, 2015

I like the new waiting room and Wilson was pleasant to deal with. Thanks for the delicious fresh coffee! Great group of service guys to make the short wait time feel even shorter. I recommend this facility.

Ronald

Feb 23, 2015

I felt comfortable in explaining what I was really looking for in a new car and exploring what my options were. Ben listened and I actually felt educated about all the choices there were now available for me. I left with my new car feeling like I was on top of the world absorbing the new car scent"

Elizabeth

Feb 21, 2015

No sales pressure, friendly & courteous staff; reasonable trade-in valueClean, comfortable showroom especially considering the brutal weather this winter, vehicle ready w/in 5 days, this included all add-ons

Julie

Feb 18, 2015

I loved that I wasn't pressured into buying/leasing. I needed time to make a decision and even though it took several visits for me to make up my mind there were no annoying calls trying to convince me. This is my 2nd time leasing through Mazda and I have nothing but good things to say about the people there, dealership, and service department.

nickL

Feb 16, 2015

John was extremely professional and accommodating. Not only was his attention to detail impeccable, but he was sure to walk me through every step of the process. I was very pleased with my experience at this dealership. I would recommend them to friends and family.

Sloan

Feb 12, 2015

My salesperson Dave Kunze has a great personality and was a pleasure to work with, he walked me through every step of the way

Carol

Feb 10, 2015

was explained not only the thing that needed to be done on my visit but prepared me for what will be coming up on my next visit

plumbster

Feb 10, 2015

About a week after I bought a certified pre-owned Mazda 3 from Smith Haven, my wife and I noticed an annoying squeaking sound from the back end of the car that their supposedly thorough 150-point certified pre-owned inspection hadn't turned up. I took the car to a dealer that's closer to where I live to get it looked into and they said there was a service bulletin on the issue. They will fix it free of charge, but the mechanic at the second dealership also said he never would have certified the car in the first place given how worn the tires were and that the front seat was loose. When I presented this information to John O'Donnell at Smith Haven, he denied everything and did not make the minimal effort to respond to my concerns about the tires, which were certainly borderline and unevenly worn even if they barely passed muster when his mechanic measured them. As for missing the squeaking sound for which there was a service bulletin, he threw up his hands and said, essentially, "stuff happens."On top of this, it was like pulling teeth getting the dealership to provide the pre-owned warranty or the 150-point CPO checklist.I was also disappointed in their lack of transparency during the financing stage, when I was told that a widely advertised APR of 0.9 percent was unavailable because the car I was buying was 3 years old and that I had to finance all of the car - not part as I wanted to - through the dealership. It was also almost impossible to get a straight answer on the phone from them about the APR they were offering. Finally, watch out for the $800 car-prep fee they try to throw in as part of the sale. I've bought a bunch of cars in my life, new and used, from a number of dealerships. This was certifiably the worst experience.

Albert

Jan 31, 2015

Dealing with pleasant and knowledgable people who take great care ofmy Mazda and always let me know of any concerns i need to take care of or plan for. The work was completed quickly and your staff kept me informed of the progress as i waited. The new waiting room was a pleasant surprise, also. Keep up the good work!!

George

Jan 31, 2015

The service department worked to accommodate my schedule and was fast and efficient. All work was done on time as promised and special and discounts were applied to my bill.

James

Jan 30, 2015

very personal no pressure on sales and timely delivery. second Mazda I bought in last year and both are great cars

Karen

Jan 30, 2015

My sales person, John (Colorado) was awesome...very, very honest, loved his energy and spoke with me, not at me. He made the process very easy....bought the CX-9 on the spot. Would recommend him; knew his stuff.

Daniel

Jan 29, 2015

Very Friendly without the High pressure salesmen that you find in most car dealerships. It made the buying process extremely easy.

fred

Jan 28, 2015

They were all just trying to make sale they even made ma stake on lease put wrong name and never fixed it and the manager of showroom didn't even want to talk he said I was treating him because I was asking questions this place is a car showroom u want to stay away from especially the showroom manager. The only person in place that is good is Joe everyone else don't want responsibility for anything they just blame each other

dex

Jan 27, 2015

Im not one to write reviews about anything but I had to take the time out to say WHAT A PLEASURE it was dealing with these guys at Smithhaven Mazda. The salesman John was very informative and Dennis the Manager who was just a delight to deal with, made my experience one of the BEST experiences of my entire life in buying something. I am so happy to tell all my friends and family about this experience. So if you are reading this please go see Dennis and his guys at Smithhaven Mazda for just a wonderful experience..TY AGAIN!

John

Jan 20, 2015

It was fast and simple. I completed the transaction within 24 hours of my initial phone call. The actual delivery took less than an hour from when I arrived at the dealership.

Mitchell

Jan 20, 2015

Joe Collocola Has always been a straight forward, knowledgeable and generally the kind of salesperson I will deal with, and while I agree that customers are a great asset, there is a lot to say about the people that represent the dealership

Reed

Jan 20, 2015

Bought my second Mazda3 from Joe Collocola,a great experience, he knew exactly what I wanted and took excellent care of me. A great deal, a great car, incredibly easy. Top-notch.

Linda

Jan 14, 2015

I would like to thank the entire smith haven MazdA service staff for their professionalism dedication and extraordinary attention to safety. Corinne is personable and will go above and beyond in every situation . Matthew handles the service department in a manner that provides the confidence to the customer that your car is in competent hands. He has a skilled and professional staff and the mutual respect is evident. Tyler is a tremendous asset to the team. Thank you for all you do!

Lisa

Jan 10, 2015

The service and the staff at Mitsubishi are always pleasant and friendly. They make me feel welcome and answer service my vehicle quickly. I feel genuine sincerity by the people that work there and I never feel like I am bothering them or annoying them with my questions.

Doggy0509

Jan 6, 2015

My son is graduating from college in the spring and needed a new car. He always liked the mazda 6. We went to smith haven first and we loved the car and ths salesman was very nice and knowledgeable. We weren't planning on getting it until the spring but they had the end of the year pricing. We checked out a few more cars and then went to another mazda dealership. Their service was terrible. The salesman was arguing with my husband. He was fighting with the manager in front of us. He bad mouthed other dealerships. We made an excuse to leave and went straight to smith haven and bought the car. They were more money which I didn't like but the service was much better.

Shaheed

Jan 2, 2015

My experience at SMITH HAVEN MAZDA was nothing short of PERFECT!!!!! My salesperson, Jon Colorado, he is THE BEST he is very professional and extremely knowledgeable. I have always HATED going to dealerships but Johnny C made this my best experience EVER!!! I received the best deal possible for my MAZDA 6 I love MAZDA's now, I never had one before and this is also the best car I have purchased so far. Everyone at the dealership was very friendly, and helpful, found no better dealership than Smith Haven.

Andrea

Jan 1, 2015

Nina the customer service/sales representative was very attentive and supportive with my needs/request in the purchase of a new vehicle.

Nycrahim

Jan 1, 2015

My experience at SMITH HAVEN MAZDA was nothing short of PERFECT!!!!! My salesperson, Jon Colorado, he is THE BEST he is very professional and extremely knowledgeable. I have always HATED going to dealerships but Johnny C made this my best experience EVER!!! I received the best deal possible for my MAZDA 6 I love MAZDA's now, I never had one before and this is also the best car I have purchased so far. Everyone at the dealership was very friendly, and helpful, found no better dealership than Smith Haven.

Spanarello

Dec 30, 2014

Jesse was the salesperson that worked with me. The service was so good that I bought both my cars from Jesse and this dealership and will continue to purchase my cars from them. I looked at a couple of other dealers and this was by far the best I recommend to any one and everyone. Jesse went above and beyond to help me out.

Outlander Sport

Dec 29, 2014

I had a great experience at Smithaven Mitsubishi. John F was my salesman and he went above and beyond. Also a shout out to the manager, great experience from beginning to end. I drove home my new 2015 Outlander Sport after trading in my 2011 o/s. I am super impressed with the upgrades on the steering , cabin noise and mileage. I have never been so happy walking out of a dealership before in my life.

Lance

Dec 27, 2014

Joe was extremely efficient. I told him what I wanted and he got back to me quickly with the car I asked for at a fair price. I am not used to a car salesman like that!

Deaddollscry

Dec 21, 2014

The cute guy who helped me get a used car was super sweet and I recommend anyone to go to him. He took his time and explained everything step by step and very knowledgable.

Dawn

Dec 19, 2014

Service was fast, no hassle, the people there were very professional & friendly and I appreciated that they honored my coupon

Jaclyn

Dec 15, 2014

The service department is ALWAYS excellent. They get you in and out very quickly, the coupons on oil changes are great, and your staff is so nice, especially Corinne.

John

Dec 14, 2014

the ease in making appointment and Tylers courtesy and professional treatment of customers observed during my time waiting for my car to be serviced.

dweingar

Dec 6, 2014

I had the perfect experience when I came in to lease a Mazda CX9. My salesperson was Jon Colorado and he was both professional and extremely knowledgeable. As a women coming into a car dealership on my own, I was made to feel comfortable by the friendly environment. I feel that I received the best deal possible for my trade in as well as for my new lease. I love the Mazda CX9. It fits my three children perfectly with still more room to transport a friend. I highly recommend this vehicle as well as this dealership. I will definitely use them again for future purchases or leases.

Ernestine

Dec 3, 2014

Buying a car from your dealership has been the best buying/leasing experience ever! Everyone is knowledgeable, courteous, and professional. Truly exemplary.

Louis

Dec 3, 2014

My experience as usual was outstanding. I have never walked into Smith Haven Mazda without feeling welcomed and assured that the best service will be provided to me.

Richcerpa

Dec 3, 2014

I had a great experience, from the moment I first walked into the dealership John O'Donell was very helpfull, friendly and proffesional. The test drive experience was great, he was very knowledgable and explain every feature in detail. I kept shopping around for "better deals" but found none better than Smith Haven. Came right back and this time I worked out a deal with Jonny "Colorado" Frisch's help. He was very friendly and professional as well. My wife and I were so excited to finally arrange the pick up of our 2015 Mazda3 i Touring just the next day!!. Bill Ballen made sure my experience signing the final documents was easy and smooth Im already recommending them with friends.

emvello

Dec 1, 2014

Just purchased a Mazda 2 from this dealership and it was the Best car buying experience ever. The entire transaction from beginning to end was seamless. Everyone was helpful and courteous. The salesperson Mr. Joe Collacola was a pleasure to deal with- both knowledgeable and professional. The Business Manager, Mr. Bill DiDonato as well, was excellent. I cannot say enough good things about this dealership, and would recommend them to anyone.

Rob and Lisa P

Nov 29, 2014

My wife and I went to Smithaven auto group looking for a smaller SUV. After some thought we ended up purchasing the Mitsubishi Outlander. I was insistent on the 10yr/100,000 mile warantee. Knowing this they directed us to the Mitsubishi dealership where we eventually bought the Outlander. Our salesperson was Joe Collocola. My wife is more of a "go with the flow" type, I on the other hand couldn't stand the fact that once again I was in a position to buy a new car with the associated payments etc. I can't stand negotiating with the slaes people, the manager who has to approve every dollar off the price, basically the whole car buying experience to me is nauseating. Well, quite frankly the remedy to this is going to Smithaven Auto Group. We dealt with Joe Collocola, who is a nice pleasant NO PRESSURE salesperson, of which I cannot speak more highly of. We also had the pleasure of speaking with the General Manager of the entire group Bill Ballan and Rob the sales manager of the Mitsubishi dealership. It was the easiest, most pleasant car buying experience I have EVER HAD PERIOD. Mind you I HATE BUYING CARS ETC. If the rest of the dealership is run like the Mitsubishi part and I'm sure it is after speaking with Mr. Ballan it is the place to go. You may look at other dealerships, but you will but here, 10 out of 10. When my son needs a car in two years, I'll be going back.

Ina

Nov 22, 2014

My salesman, Frank, was wonderful. He was able to answer all my questions and was very caring. All of the salesmen were so friendly and helpful even though I already had a salesman.

Frank

Nov 15, 2014

I liked that there were two different companies in one location and the salesperson was able to show me both companies vehicles. I was able to compare both vehicles i was looking at and make a better well informed decision.

Joe Matarlo

Nov 13, 2014

I traded my beautiful Civic for a Mazda3 here. I went to service today for a busted horn (i have no idea how it gets busted when my 1989 Toyota Camry still has a perfectly working horn), and they said..."its common when the rain gets in there and rusts the horn". I don't know much about cars, but I'm almost certain that shouldn't be happening. Is it that poorly designed? and why does it cost $110? I've only had this car for less than a year, and I've had more troubles with this car than my past 3 cars combine (Camry, Accent, and Civic) .. I take very good care of my cars and with this one, I took a chance buying a pre-owed from here. I don't know how I will pay for all the "problems" that this car came with. I'm a student, and i don't have much money, and yet when i go to service this car, they milk as much money from me as possible and tell me the number of things wrong with the car. Why didn't they mention this when they sold it to a poor student like me? I still have to pay over 250$ a month for the next 5 years! Yes, its only been with me for less than a year and I'm sure there's more problems to come. What is the coverage/warranty good for? It certainly doesn't help me. Does it help at all? It gets me nauseated just thinking about it. In addition to the mysterious busted horn, the tire pressure gauges is also busted (another thing that I've never heard of. I had my civic for many years and the sensors never got busted). Whats the excuse this time? The snow and weather. Well, that was only for 3 months out of the near full year I've had this car, but here i am again..stuck with trying to find where I'm going to find 400$ to replace the gauges. Today, I didn't get the gauges for financial reasons, and i am now driving with a gauge light on until i can find the funds. I don't know if dealers know this, but as students, we don't have money (or very much of anything really). We do what we do because of passion in helping others, and the prospect of wealth? never gonna happen, never even crossed my mind. I've been a scientist since undergrad, post undergrad, and now grad student. And I dedicate my life to solving problems in cancer, infectious diseases, biological toxins... But instead of going to work, I'm stuck in service for 5 hours dealing with a car (that i just bought from Smith Haven Mazda) full of problems that I cant solve because I made a big mistake of letting my Civic go. Whoever has my Civic, I know you are happy. I took very good care of that beautiful car... and here i am, poorer and unhappy with what i have, and the prospect of having to pay for this car for another 5 years? I really just don't want to think about it. Service people - thanks for the 12$ discount on a $350 service ...no good dinner tonight that's for sure...

Brian22349

Nov 8, 2014

Purchased my car in September and they were great. Working with salesman John and manager Gina was a pleasure. I would recommend this dealership to anyone.

TomAsh14

Nov 5, 2014

From the moment we walked in, Jonny "Colorado" and the Team at Smith Haven Mitsubishi ROCKED!From the handshake to the test drive to the signing, Jonny, Gina P, and Bill D were professional, friendly, and helpful. Stopped by the dealership over the weekend, then went shopping around for "better deals", but found none better than Smith Haven. Came right back, and arranged pick up of our 2015 Outlander Sport just 2 days later. We've already recommended friends. The experience was simple, smooth, and superb!

cindyw

Nov 2, 2014

I was very happy with both the purchasing of my Mazda CX-5 and the service of it as well. My salesperson was helpful and followed through on checking in with me to see how my car search was going. Her interest and relentlessness was the main reason that I went to Smith Haven Mazda when I finally decided that the Mazda CX-5 was the car that I wanted. In my recent visit for my first service, I was also very pleased with my experience. The service department was very friendly and fast. I will continue to bring my car there for future services.

dinadedonato

Nov 2, 2014

Jesse Gleberman was excellent to work with. We felt confident in his knowledge of the car we purchased (Mazda 5). We liked him right away and are so happy to have purchased this car utilizing his expertise in sales.

liam629

Oct 29, 2014

I would recommend anyone to this dealership. Both Nina and Gina made me feel comfortable. Anyone that I know that wants a mazda I would refer to them

Justingennaro

Oct 25, 2014

Rich made our day with a beautiful car. The experience was fast easy and affordable. Rich even bought us dinner. We appreciate all the help from everyone and look forward to doing business in the future. Thank you,Justin & Maria Gennaro

Christopher

Oct 24, 2014

It was quick and easy. I was not lied to and the information provided about my payments was not altered.

Couleas

Oct 24, 2014

I just purchased my 2014 Miata and it was the easiest purchase I ever made at a car dealership. A great staff, I'm glad I went to this dealer!

gmilonas85

Oct 5, 2014

Excellent purchase experience provided by Frank J Misiti and GSM Gina Plakas and the rest of the crew at the dealership. Got the car I wanted and drove off the same day. they worked hard to get a fair deal done.

Nick Amor

Oct 2, 2014

Thank you to the professional Team at Smith Haven Mazda!This is the second Lease through this dealership and there will be many more.....Thank you to all!!

Lorene

Sep 30, 2014

The staff is always courteous, friendly, and eager to please. The appointment making process is easy, and everyone is a pleasure to deal with. the hours are extremely flexible for those of us that work full time.

E.Urizar1

Sep 29, 2014

I want to thank Nina Maldonado, we where her first clients early in the morning and with a big hello and smiled we were greeted. I told her i wanted a specific car and she looked around and they didnt have it. But she asked me to drive another car same model, trim. Drove the mazda3 sedan and i fell in love with it. Thanks Nina I love my new sedan. Great Job overall, felt right at home.

anna.alessi

Sep 27, 2014

Thanks to everyone at Smith Haven Mazda Mitsubishi for a great purchasing experience! Especially GSM Gina Plakas, our salesman Jon Frisch and Bill from finance.

Mark

Sep 26, 2014

Courteous service, smooth transaction, Very pleasant sales rep and finance manager. Staff very friendly. Listen to my concern about the vehicles appearance when I came to pick it up and took care of it right away. I got a wonderful deal on my vehicle.

HabibFerdous

Sep 16, 2014

As this was my first car leasing in the states, I was very nervous and my mind was full of questions. I did my home work and research with at least 8 other mazda dealers in NY and NJ area, but my dealer Ben nailed it all. He worked with his manager Gina and kept me updated for 1 long week to find the best deal which suits my budget. I made a huge mistake of my life not taking the 1st deal Ben offered me, it was on labor day sale but Ben made sure I get the best deal even after one week of sale, me and my wife are totally happy of his service, he even waited an hour and picked us up from the station. Gina and Bill waited for us to be there at late hours which is after their closing time when we went to get the car delivery. I will definitely go back and recommend any friends to them.

npt411

Sep 12, 2014

These guys are awesome!! Not pushy at all and Gina even came in on her day off. Well organized sales floor. Process took a little longer due to some delays and Gina recommended a wonderful Italian restaurant right next door while we waited! Would definitely recommend this dealership. Thank you Nina!

merc1129

Aug 31, 2014

I want to thank the gang at Smith Haven Mazda Mitsubishi:Billy, Gina, Joe C, they really got me out of a bind after I lost my car during the flood that hit Long Island. I went to them with a situation I was not financially prepared for and they pulled through for me with flying colors.Thank you so much guys, but and extra special thanks goes to Bill Didonato and Joe Collocola.

John

Aug 27, 2014

Nick was very pleasant, professional and ready to answer all our questions. The atmosphere was inviting. Did not feel pushed to buy. Thank is why we came back. Definetely a great experience.

Elevin12

Aug 25, 2014

After being frustrated by a never ending exercise of negotiation and failure to reach a satisfactory deal in a reasonable period of time my last stop on my car search was Smith Haven Mazda. Rob was knowledgeable and set me up with a solo test drive of the CX 5 AWD almost immediately. The next day I returned armed with invoice and true value pricing and concluded arriving at a price and financing that matched anything out there in the market. I actually drove my new car home that night. This was a great experience and I am sure to consider my next purchase at this Dealership. Rob was a pleasure to work with and was extremely knowledgeable about the vehicle as well as having a winning personality. He is the antithesis of the negative car salesman stereotype.

David

Aug 23, 2014

Ben help make our car buying experience very enjoyable. He worked with us over the course of several days to ensure we got the exact car we wanted. He was knowledgeable buy not pushy, and was the main reason we stayed with Smith haven Mazda through the whole process, rather than checking out other Mazda dealerships.

fussybaby

Aug 20, 2014

Excellent overall experience. Very friendly and family oriented environment. The salesman helped us decide what car fits best our needs. He also helped us negotiate with finances and update our insurance policy.

lynntawa

Aug 18, 2014

My wife and I found this dealership to be very customer friendly and helpful. Ben Ruffo was extremely patient and made sure we got exactly what we were looking for. This dealership put the "fun" back into buying a new car. Thanks to the entire staff, we are very satisfied.

Melynda

Aug 17, 2014

Very friendly service and willing to explain things to you. Front desk secretary very helpful friendly and courteous. Not intimidating

Alma

Aug 16, 2014

Very courteous, accommodating (I had no appt) and the courtesy of a FREE Oil change (due to the response of a manager that gave me the courtesy for returning some eye glasses of an employee that were left in my car)

Seth

Aug 16, 2014

A fantastic experience. . Everything about it was professional. This was my bestbexperience buying a car by far and I will refer you to everyone.

TobyG

Aug 13, 2014

Friendly, courteous and concerned. Work was done on time as promised.

Jrusso7713

Aug 13, 2014

My wife and I went looking for a vehicle and when we arrived at this dealership ship everyone welcomed us with open arms. Very proffesional and friendly and worked with us from start to finish. My wife and I were extremly satisfied with the service and we would recommend anyone we know to go.

Valerie

Aug 8, 2014

The best part was talking with Matthew and Corrine about the service and about my car. They are both very professional and at the same time friendly and very helpful.

Norma

Aug 5, 2014

I came for 21000 mile service and inspection at 7:45 AM, out by 9 AM. Very prompt service. Staff is always very polite.

Phil

Aug 1, 2014

I needed a minor replacement part for my late model Mazda, and my email message was efficiently and effectively handled by Mary at Smith Haven Mazda. Mary was very accommodating, though as in most dealerships, she was probably busy with a multitude of work tasks. I really appreciate that responsiveness, and assuming my next car is another Mazda, which is most likely will be, there will be no competitors for my business as far as Smith Haven is concerned. I trust them.

philipny

Aug 1, 2014

Very pleased with the customer service here. Nothing is worse than indifferent or pushy sales reps at a car dealer. At other locations, I have politely excused myself on occasions of practically being railroaded into a new car I was just looking at for future consideration. Mary at Smith Haven was responsive, efficient, and helpful in a minor parts request issue, and I am confident I will be buying from Smith Haven due to the superior level of customer service.

Mishlee39

Jul 30, 2014

Just leased a new 2015 Mazda CX-5 and we love it!! Johnny "Colorado" was friendly, knowledgeable and very easy to deal with. He did not pressure us at all. Mazda was the first dealership we went to for an SUV. Johnny did not try to force us into any vehicle and was very personable. He was able to get us into the car we wanted at a price we can afford. He was very patient with all of our questions. Bill in finance was very informative and made the process very smooth. During this whole process, my fiance and I did not feel pressured and were very confident in our purchase. We will definitely be back when our lease is up and will recommend Smith Haven Mazda to anyone interested in a quality vehicle with wonderful service!!

Philip

Jul 30, 2014

This is our 3rd Mazda. Joe Colacola sold us our first one in 2010 and we have worked with Joe on the subsequent Mazda purchases ever since. Joe is a great guy and all staff make us feel welcome.

gurryt

Jul 27, 2014

I was shown first with an ipad all the features and then given a hands on explanation of how to work everything. Bobbi handled all the paperwork for us. It made everything easy. I went in thinking I wanted a White or red car with black interior. They had a white CX 5 with the two - tone beige and black interior that changed my mind. I had not seen that at any other dealer. I liked the idea that I was taken outside and was able to see all the cars.

Ramostara2006

Jul 25, 2014

Bobbi was a pleasure to work with. She helped us to narrow down our choice when we were caught between two vehicles. She worked the numbers with navigation & without on both until she got us to a payment we were comfortable with. She came in on her day off to help us out. Very friendly staff. We would recommend this dealership & Bobbi in particular. ,Billy in finance was great.

Mary Long Island

Jul 23, 2014

Jon jumped right in to help us above and beyond, he checked all over first to find the exact car we wanted, even though it was in another state, and we idn't want to wait for that one. We did find one close enough to it and got that one instead. We love the car and will probably return a third time for our next vehicle.

Linda Bog

Jul 22, 2014

Just picked up my new Mazda CX-5 and couldn't be happier! I would like to thank John Metrinko and Nick Arcella for a seamless, stress-free purchase. I was so impressed with the information and details that John provided on our test drive. He answered all my questions and never rushed or pressured me. John made me comfortable and I instantly trusted and respected him. I can honestly say it was the most pleasant car purchase I have ever made. I had a very pleasant experience with Nick Arcella, the Sales Manager. It was nice to have a conversation with someone that was knowledgeable and provided information to me for the purpose of answering my questions honestly and not "trying to close a deal." Thanks so much! I look forward to a long relationship at Smith haven Mazda

Howard

Jul 18, 2014

Both Jesse and Nick were outstanding and a pleasure to work with. They listened to what we wanted, helped us with everything we needed, found the perfect car with the features that we asked for and got the cost into the range that fit our budget. Just an outstanding job by both of them and I sincerely appreciate all that they did for us.

Howardk17

Jul 16, 2014

Beyond excellent. Jesse and Nick are just great to work with and will make sure that you get the care and package that you need.

vanessad812

Jul 15, 2014

Nina was amazing and a pleasure to work with. She will work with you to get exactly what you want and the best deal possible. Everything went smoothly, financing manager was great as well as the managers and other employees.

Mangol19

Jul 12, 2014

No hassles whatsoever with our experience. We originally met with Nick, new car manager, who put us with our salesperson, Jesse. Jesse is AWESOME!!!!!!!!!!! Knowledegable, friendly, just a down right good person.cant say enough good things about him. By far the best salesperson we've ever dealt with. He made this a very relaxing, stress free experience. We got the car we wanted for the price we wanted. Doesn't get better than that . Thanks guys!!!!!!

Avariel7

Jul 10, 2014

Dealt with one of the newer salespersons, Bobbi Sherridon. She was professional and very helpful. I came in with the intention of trading in my 2008 Mazda3 towards a new CX-9 Sport. Ended up getting a better trade than I had anticipated. Financing was simple and easy. Transferring the registration from the old car to the new as well as the insurance was a breeze thanks to the assistance of the staff at the dealership. Will be recommending to any friends looking to purchase a vehicle.

Kyri

Jul 7, 2014

They worked very hard to get me into a newer truck and they were very upfront about everything ( price and Availability) not like the other dealers I've been too. Thank you

saulm3652

Jul 4, 2014

i find that the car buying at smith haven very easy and friendly. i dealt with john previously and he is a pro and a gentleman and extremely friendly the dealership is fortunate to have a person of his caliber. bobbi is new, however she totally impressed me with her knowledge, friendliness and sales skill she too is an asset. i have been very comfortable coming in to this dealership, particularly the service dept. they are very fair as far a price of service is concerned. the staff is as friendly and no bs starting with dan and everyone else. kudos

Carmine

Jul 2, 2014

From the very beginning everyone treated us with professional courtesy and concern. We were not pressured and felt that our needs were important to our salesmen.

Gonzomkv

Jul 1, 2014

Great dealership in my opinion. Went in to buy a Mitsubishi lancer ralliart I couldn't get Financing on it so they helped me pick out another car. No pressure was added they gave me options And I ended up with my 2010 vw jetta, granted it's not a vw dealer I'm still happy . I love my car and the process was quick and simple even for a first time Buyer like me. The service department is great as well. Corrine is always happy to help and she is easy to get along with. So is Matthew, at the service desk. I think that's his name. Either way I'm happy with the overall service I receive

Angela

Jun 27, 2014

Hassel free!! The price negotiation went well and before long, I happily agreed to buy the car. When picking up the car, it was a pleasure. Joe C. was great insofar as explaining the car features to me, syncing my cell phone to the car and spending all the time I needed with me, answering any and all questions I had.

MichaelCamille

Jun 26, 2014

I came in for a Mazda 6 touring with manual transmission and was met by a saleswoman named Bobbi. She was pleasent and helpful, but a little unprofessional with her many personal stories--was she trying to establish trust, who knows. At negotiation time I asked for their best price on the car and Bobbi came back from the sales manager with a very low price. I accepted this price. Bobbi says she's will put the sales agreement together and leaves us. When she comes back, the price is now exactly $1000 higher because the sales manager is so busy that he thought we were negotiating on a sport model instead of a touring model. We were told that there was little room for negotiation because we would not be using dealer financing. Obvious bait and switch, very bush league. We'll, the car is exactly what I want down to every last detail and the price is still ok, so we sign some papers and complete the deal with a cashiers check from our bank. The next day we are contacted by the dealer because we did not endorse the check. When my wife went back to endorse the check she was given a hostile lecture about the nesessity of her endorsing the bank check and how we have inconvenienced the dealer. We use cashiers checks once every five years or so. Why didn't the business manager catch it, was he too busy thinking about how to sell Simonizing or an extended warranty. Overall a typical dealer, probably no better or worse than any other.

Charles

Jun 19, 2014

Joe in Sales was very helpful and didn't pressure me. Arthur in financing really came through to help me get a loan. I would definately come back.

jammo

Jun 18, 2014

I went in to test drive a Mazda 6 and walked out a few hours later with a brand new car that I absolutely love. Jonny was an amazing salesman who went out of his way to make my car leasing experience painless and enjoyable. He answered all my questions and set me up with my dream car. I would recommend the Mazda 6 to anyone looking to buy a mid-sized sedan with great performance, great gas mileage and loaded with extras for total comfort while driving. I have leased and bought many cars in my life and this was by far the best experience. I would recommend this dealership and Jonny to any of my friends looking to buy a new car.

DoctaDas

Jun 16, 2014

This place is a joke. They use a friendly demeanor to try and rip you off. My representative was Jonny "Colorado." Nice guy, but awfully pushy. Especially when he's trying to push a bad deal on you. Went looking for a Mazda 6 Grand Touring (either 2014/15). They had one in stock which I would have liked to lease, but when it came to pricing, here comes the bait and switch. The owner undervalued my trade-in by about $2000 and kept telling me the condition of my car was "severe" even though KBB and Edmund's both rated it in good quality, well above the price they were giving me. Their response: "They don't sign checks." Heard this zinger a bunch of times. They may not give me money, but they're established independent third parties who know something about the value of cars, unlike this place. Even though the showroom model of the car I wanted had an attractive pricing plan, these guys try and sell me a leasing option $100/month more than that, for the same exact car, with an even larger down payment on my part. There's no negotiating with these guys. If you try and give them options other than what they initially give you, you're met with smugness as if they're doing you a favor. Guess what? You know who did me a favor? Huntington Mazda, about 15 mins away, on the very same day. After the owner told me that we had no deal when I told him he was undervaluing my trade in, I immediately drove to Huntington Mazda where they valued my car exactly what I thought it should be. Courteous, patient and ready to explain each and every detail, Huntington Mazda made you feel welcome as a person, rather than welcoming your wallet. They gave me a very competitive price for the car I wanted and we got the deal done in about 30 mins. Rather than wasting your day at Smith Haven Mazda (where the only person saving money is the owner himself) go ANYWHERE ELSE. Don't trust the initial Google Rating. Much better dealerships out there with infinitely better customer service.

Arthur

Jun 13, 2014

SALESPERSON WERE HELPFUL AND HAD KNOWLEDGE OF THE PRODUCT. I WAS ASSISTED ALL THROUGH THE PROCESS OF PURCHASING A CAR AND ALSO RETURNING AN A LEASED AUTO TO A DIFFERENT DEALERSHIP

mtus3472

Jun 6, 2014

Buying my first car was a great experience. When I arrived to the dealership with my family, we were greeted right away by Joe C. and he was very friendly. We explained to him what I wanted and he came up with the idea of a Mitsubishi Lancer and said he had one in the back, and he pulled it right up. Once outside, he went over the car and asked if I wanted to test drive it. Joe was very helpful and filled with information and knowledge about this car. He was able to get me a great deal for my car and even arranged to stay later then his regular hours for me the next day so that I could pick it up when I was finished with work. The day of the pick up, Joe sat in the car with me and went over how to do everything, showed me where everything was, and even set up my phone so that it was connected to my car through bluetooth. He told me how happy he was for me that I was able to get such a nice car for such a great deal, and I can not thank him enough for doing this for me and being so determined to help me find the perfect car for me that I would love. I have never had such an easy experience like this. I went in to the dealership just looking at cars, and walked out with a purchased car. I love the car itself so much but if it was not for Joe being so helpful, friendly, caring and knowledgable about the car, I would not have made the decision right on the spot to lease the car. Joe really made the experience of having my first car a great one and something that I will never forget.

daniellerose

May 30, 2014

I Just leased a new Mazda 3 at Smithhaven Mazda. Jonny was my salesman and he was just terrific. The process was quick (as far as car sales go) and very pleasant. He worked very hard to get me the car I wanted with all the upgrades for the price I was comfortable with. He was not pushy at all which is usually what turns me off to most salesmen, he made my boyfriend and I feel taken care of without pushing anything on us. Throughout the whole process I kept thinking that it was too easy, even now a week later I am still waiting for the catch. I am so happy with my new car! I'm very glad I went to Smithhaven Mazda and highly, highly recommend Jonny "Colorado".

Elizabeth

May 29, 2014

I was unfortunately in a huge rush to get the car ready due to traveling requirements. Nick and Joe were more than helpfulAnd accommodating even when I was a little hectic! I love the car and the service that was provided!

Marilyn

May 29, 2014

Your entire staff is accommodating, nice and always calls and take the time to fully explain things. Esp. Matthew and Corrine seemed like every time I called they always had time to explain things to me .

2Richp

May 29, 2014

I would like to thank Jesse Gleberman who was my salesman he was very helpful in getting me the car I wanted, He was very friendly and knew all about the Mazda 6 and showed me features that the car had made buying the car easy. I also would like to thank Nick Arcella for being able to get me into the vehicle that I was looking for with no hassle to deal with. The sales team at Smithhaven Mazda work together and did a great job. I will let other people that I know how easy it was to work with this dealership.

Michael

May 28, 2014

I was able to make a last minute appointment and still got my car back the same day. And very helpful staff, as always.

aklimit

May 28, 2014

It has been 14 years since my last New Car Purchase so I did a lot of research and comparisons. The Mazda 3 was selected as the best in All Vehicle Classes. I used many websites and review sites and comparison sites to make my decision. I visited and test drove the vehicle at different Mazda Dealerships and the Smith Haven Dealership was the best in Courtesy - Non Confrontational - Non Aggressive sales approach which is something I value. My Sales Agent Jonny "Colorado" Frisch was patient and informative and listened to all my questions. I purchased my Mazda and drove out the same day which was a great time saver Jonny handled the insurance - financing - prep - plates and helped me clear out my currently owned vehicle. I definitely RECOMMEND the Smith Haven Dealership and ask for Jonny "Colorado" you will have a great purchasing/leasing experience!

stevenkramp

May 27, 2014

Our salesman Jesse was great to work with. We visited the dealership several times and he was very patient as we decided which car to purchase. He was always friendly and courteous. We were able to purchase and take delivery of the car on the same day which was very convenient.

Jose

May 23, 2014

Everything went very smooth. Both, Jonny "Colorado" Frisch and Nick Arcella went above and beyond to find the color, package, and best deal for my 2014 Outlander. Bill (Financing) also got the best deal for me. Thanks guys!

Damonluz

May 23, 2014

Arthur was very attentive to our needs, we went into the dealership with a defensive mentality but he made us feel very relaxed. He was patient, understanding, and did not try to push us into huge payments or an overly expensive vehicle. Arthur went out of his way to provide excellent customer service, and constantly reiterated that he wanted us to feel comfortable not only with him, the dealership but also the car we will be driving. At the end we were very satisfied with everything especially the experience, and will definitely be back to deal with Arthur.

Paulette

May 20, 2014

They were attentive, knowledgable and courteous. I appreciated the fact that they were able to deliver the car on such short notice.

stnelson17

May 13, 2014

Great people, service and reliability. Will be a lifelong customer. Bobby, John and Nick all handled my new car sale very well. Great service all around!

Keith

May 9, 2014

I am treated with courtesy and respect. All of the service personnel are very knowledgeable and helpful. I just feel like they are my extended family,in a good way. Great customer service.

Cb357

May 9, 2014

It was a pleasure dealing with Jonny Colorado. I went to a few Mazda dealers before getting a fair and upfront associate like Jon to work with.

BRADLEY NASH

May 8, 2014

I PICKED UP A 2014 MAZDA 3 SEDAN NEW. NINA MALDONADO WAS MY SALESLADY. ROBERT EDWARDS WAS THE MANAGER. NINA, ROB, TYLER, JOE, NICK AND BILL WERE ALL NICE TO ME. I WOULD BUY OR LEASE A CAR FROM THEM AGAIN. I WAS VERY HAPPY WITH THEM.

ruthlessman

Apr 30, 2014

What a pleasure to deal with this dealership. Price was best, and I shopped everywhere. I have bought many vehicles in my time and this was, by far, the most pleasant experience. Outstanding service, trustworthy, thorough, and a great knowledge of their product. Jesse Gleberman was absolutely terrific. Could not have been better. Patient, honest, and a real asset to any business. Nick and Paul were all over the transaction and were as good as it gets.Outstanding in all ways.

Thomas

Apr 29, 2014

Matthew and Corrine are awesome. No high pressure selling of services. I even got a ride home after I dropped my car off for service. Thanks you!

Patriciaw1580

Apr 28, 2014

My son and I came in to look at a car he was eyeing during the last month and we decided to take a trip to look at it. My Son only wanted to deal with Nina Maldonado who had been helping him every time he came in to look at the cars. I meet her Saturday and she was so pleasant and very personable. We needed up leasing a beautiful Mazda 6 M6 stickshift with leather seats and other great features. She treated us like we were family. I would deffinently buy from Nina Maldonado and this dealership again! Love everyone there!

MEHarrell

Apr 26, 2014

My experience was great. I gave the rate I gave because both the credit manager and certified sales associate gave great customer service, & helped me choose a vehicle that was in my budget. Jesse Gleberman helped me with my insurance & Arthur Maldonado helped with my credit. Both made it possible for me too walk out with a wonderful car.Thankyou both, Esaw & Marie Harrell

John

Apr 9, 2014

Tyler the sales person at the dealership was awesome. He was very professional and knew everything about the Mazda 6 I purchased. Tyler also demonstrated what customer service is all about! Bill in finance was great and was very thorough in regards to my loan. Tyler was the reason why I made my purchase with smith haven Mazda.

cyntor

Mar 16, 2014

Excellent service. I was in for an oil change and I was made aware of other services that were needed. All information was given to me upfront. The waiting room was comfortable and my waiting time minimal.

Ashley_Ann

Mar 15, 2014

He was awesome. He answered all my questions and is always a pleasure to work with. I highly recommend this dealer. I purchased my car from this dealer in November and any questions or concerns have been taken care of. John Matrinco sold me my car. He made sure that I got exactly what I asked for in the right price range. I love my car and I appreciate this dealer.

jlradio

Mar 10, 2014

Super service, was in and out in less than an hour. very accommodating with setting up the appointment. everyone was friendly and helpful. good job!

gkeys

Mar 2, 2014

I was actually looking to lease a 2014 Mazda CX-5 for my wife. Upon dealing with the sales personnel and the sales managers, I found them to be very friendly and very "down to earth" which made me feel comfortable with any possible future purchase. While in the dealership, they were advertising a bunch of vehicles on the showroom floor with special lease and buy out pricing. I discussed trading in my Mazda 3i Touring, we put together some numbers and I decided to lease a 2014 Mitsubishi Outlander Sport. I was very pleased with their quickness in making this deal happen and received the exact numbers which were discussed over the phone. Upon delivery, the truck was in perfect condition just as promised. I certainly look forward to dealing with the same personnel in purchasing or leasing (that is to be determined) the Mazda for my wife.

kevc1972

Feb 21, 2014

Very happy with my first experience with smith haven mazda, very friendly and helpful, all around a nice atmosphere. I would recommend to anyone looking to purchase a new car.

ChristineGraf

Feb 18, 2014

Our Salesperson gave us the best possible buying experience we've ever had. Exceptional knowledge of the Mazda CX5. Nick was able to make comparisons between other cars we were looking into and showed us how the Mazda CX5 would be the best car for us. I would recommend this dealership to any of my friends and family.

PawelB

Feb 17, 2014

Service was quick, affordable and staff was very helpful and friendly. Times of laying under the car changing oil are over, leave it to professionals. Highly recommended.

Kristina A

Feb 12, 2014

When I walked in I was greated with open arms and directed to Joe Collocola. I went in with a mindset that I wanted one car and one car only which was the mazda 6 grand touring in meteor gray. Joe was very respectful of what I could afford and didn't just pressure me to buy a car that I would be stuggling with in the long run, like other dealerships that I've been to. He recommended the Mazda 6 touring in meteor gray that they had on the lot and with no hesitation he pulled it up front for me to look at. Every single staff member had nothing but smiles on their faces and loads of energy which made the environment much more comfortable rather than stressful. After keeping in contact with Joe I purchased the vehicle within a week and couldn't be any happier.

kristinax21

Feb 11, 2014

When I walked in I was greeted with open arms and directed to Joe Collocola. I went in with a mindset that I wanted one car and one car only which was the Mazda 6 grand touring in meteor gray. Joe was very respectful of what I could afford and didn't just pressure me to buy a car that I would be struggling with in the long run, like other dealerships that I've been to. He recommended the Mazda 6 touring in meteor gray that they had on the lot and with no hesitation he pulled it up front for me to look at. Every single staff member had nothing but smiles on their faces and loads of energy which made the environment much more comfortable rather than stressful. After keeping in contact with Joe I purchased the vehicle within a week and couldn't be any happier.

evocanival

Feb 10, 2014

I have to say that I truly did not expect to walk into Smith Haven Mazda, and leave with a car. My credit isn't the best and I didn't have a lot to put down. I entered my information into a website that specialized in car loans for people with less then great credit. I soon received a phone call from Mr. Arthur Maldonado. He asked for some information and invited me down to the dealership, initially I was hesitant. After a week or so, I made the trip to the dealership. I met Mr. Maldonado and I told him what I was looking for. Mr. John Metrinko showed me the car I was interested in. After submitting paper work for a loan, I got back some offers that weren't great. Mr. Maldonado did not like the offers the banks were giving me and fought hard to get me a better rate. Well to my surprise he did. I was ecstatic to say the least. Mr. Metrinko did the paper work, called my insurance company, made sure the car was clean and filled with gas. Both these gentleman were a pleasure to deal with. Now I'm the proud owner of a new 2013 mazda 2. Hope this was helpfully to perspective buyers.

rdllawyer

Feb 4, 2014

Smith Haven Mazda and Joe Collocola, the salesman were extremely accommodating. Setting up more the one test drive of the Mazda6 and taking the time to explain the vehicle on more than one occasion. After we leased the car we were surprise to find that gas mileage estimates we were given were actually much lower that what we experienced on the road. Did a little highway driving into NYC and averaged 42 miles per gallon all the way into Manhattan and on to 2nd Avenue. This car is one of the best sedans on the market today.

Dianamarieg81

Jan 25, 2014

I went to Smith Haven on the word of my uncle who just last month bought a new Mazda 3, and I am glad I did!. My guy Joe was very helpful. He listened to what I wanted and he helped me to find a brand new Mitsubishi Lancer SE awd and I couldn't be happier! I got everything extra that I wanted and at the price I wanted to pay. They were fast and quick and very nice. I recommended the dealer to my parents and now when their lease is up at the end of the year their going to Smith Haven too! And by doing so if they get a car I'll get $100 just like my uncle did.

CollegeGirl

Nov 14, 2013

I was pretty much forced into putting a deposit on a Nissan Altima I almost bought. I was interested in this car but not sure how interested really. I ended up putting a deposit of $300 on this car because I wanted to hold it until I could have a mechanic check out for me. I paid in full cash on the spot that day. They were pressuring me into getting this car before I had time to think about if I liked it enough to buy it. I have been waiting two weeks now for my refund back because I did not buy the car. I decided it was not for me, and I have still to get my money back. I'm a college student and I can't afford this loss of $300, I need my money back soon. Good dealer besides that. Friendly sales people just a little shovey.

Krum

Sep 16, 2013

I have always had a great experience at Smith Haven Mazda. I take all my families vehicles in here to get them serviced and am always in and out. Not to mention they are so honest about repairs needed to be made. This is the only place in town that I can trust to tell me the truth and give me the best deal, with the best service.

Robert

Sep 7, 2013

Having been to a few other dealers in the area, I thought my mind was made up about what car I wanted and where I should purchase it. I like to give my business to the places that are doing the best job. So I shopped around, and stumbled upon Smith Haven Mazda. I called before hand and had a chat with Joe; whose knowledge of the cars blew away anyone I had spoken to at other dealerships. I made my way in and purchased the car that day. Good customer service and smart guys!

xmazdacx5x

Aug 29, 2013

My experience at Smith Haven Mazda was a rewarding one. I had been shopping for a small SUV for weeks at various dealerships, including other Mazdas. I came into Smith Haven Mazda one night not expecting much, but within an hour i was filling out sales paper work, and I picked up my CX5 the very next day. Customer service was exceptional. If you live in Suffolk County and you're looking for a Mazda go to Smith Haven Mazda.

Matthew

Aug 18, 2013

I have looked at so many different dealerships in town and walked around talked to the employees and not one of them made me feel comfortable buying a car from them. I found that they either could not answer all my questions or just didn't care to give me the time of day. When I walked into Smith Haven Mazda though, I was greeted by Randy, who then took me around and made me feel like I was a valued customer. I was taught so much about the cars in such a short period of time, and I fell in love with one of the vehicles. So glad I took my time and gave my business here.

Washington

Aug 5, 2013

Worked with Randy, and what a stand up guy. He really helped us out and gave us the best low down on every car. Very honest and also very careful to make sure we weren't getting in too deep or getting a vehicle that didn't work for our lifestyle. I had a great car buying experience here.

lbalado

Jul 26, 2013

I'm a divorced woman with no experience in purchasing a vehicle. I've never bought a car before myself but the salesmen at this dealership made the experience absolutely painless and a pleasure. I was comfortable in the surroundings and met with friendly individuals. They were extremely patient and helpful. They didn't just sell me a car for today, they sold me one for the next time too. Thanks guys.

Conrad

Jul 19, 2013

When Im purchasing anything, the main thing I look for is honesty and people who care about the customers. I know that I got that here. Randy worked with me and he was so genuine and kind. I sure was happy with the whole process.

Ramos

Jul 5, 2013

Some of my good friends just recently bought a car from Smith Haven Mazda and they told me I should check it out when it was time for me to get a new car. I did a lot of research but in the end I decided to go with their recommendation. I was blown away by the excellent service that Smith Haven Mazda provided me with. They were so generous and helpful and the deals there were amazing too. I am so glad that I followed my friends advice, and I will continue to recommend this dealership.

Wkeltz

Jul 2, 2013

John made everything pleasant and easy. He is very accommodating and knowledgeable. We Drove off with a beautiful Mazda CX five. I would definitely recommend smith haven Mazda.

pinnola4life07

Jun 24, 2013

I had a very positive experience at this dealership. The service I received was absolutely the best. The only negative thing is that even though I had a cosigner, I still had to pay extra for not having anything backing my credit. I had a very strong cosigner who has an absolute perfect credit score and I still had to pay extra because they had not had open credit in a while. I was a student so, I had a weak credit score because all i had was student loans. Other than this, the sales representative Doreen Sanders was extremely nice and considerate and listened to what I was saying and put me in the right car at the right price. I would recommend this dealership and even more so Doreen to anyone interested in looking for a car.

Guzman

Jun 20, 2013

Had a great experience looking at cars and sealing a deal. My sales guy was really nice and kept everything honest and straight to the point. The whole process was down to earth and I feel comfortable giving them my business. Not showy or gimmicky and certainly care about making a good impression. Good service, would for sure recommend Smithhaven Mazda.

Fraiser

Jun 9, 2013

Happy with the service I got while buying my new car. Great employees here that make the time enjoyable. Nice cars for sure and great selection. Wasn't exactly sure what I wanted but I had awesome help and decided on a great Mazda that I could not have decided on without all the information the sales staff gave me. This is a really great dealership to buy a car from.

Hilliard

May 25, 2013

Had a good time checking out cars and buying my new Mazda through Smith Haven Mazda. The staff is very nice and provided me with honest information. There were no tricks or slick talk, just straight facts that really helped me make my decision. They were fast but respectful of my time and questions. Nice dealership, glad I gave them my business.

Vonginn

May 25, 2013

Very helpful staff, helped me acquire my first car, which happens to be a Mitsubishi. I'd recommend them to people looking to buy a car.

Terisaint

May 23, 2013

I just bought a 2014 Mazda 6 and I have to say I went to many different dealerships before walking into Smith Haven Mazda and was never handled with the respect and professionalism I found there. I totally recommend this dealership they made me feel like a friend oh btw I normally have little patience for pushy sales people and was did not have to deal with that with Tony Randy or John go check them out you won't be disappointed!!!

CathyOakdale

May 14, 2013

I walked in in the morning and by the afternoon I walked out with a new vehicle. The experience was priceless . No stress Thank you

Rivera

May 9, 2013

I was very happy with the level of respect that I was treated with as I went to purchase a used car. I have had other dealerships not care much about my process because I was not a big ticket client, but Smith Haven Mazda did not act that way at all. They let me take as long as I needed and ask as much as I needed. I ended up purchasing a used car that I am thrilled with. Awesome staff here.

vinnie41

May 2, 2013

Very happy with all aspects of Smithaven Mazda. Salesman John Metrinko very knowledgeable, fair and friendly. Car delivered as promised in beautiful condition. I only have high praise for this dealership.

general_pongo

Apr 20, 2013

The initial process went well. We thought the customer service was great at first and we thought we were getting a great deal on a used car. I wanted to write a nice review. The story of the car was awesome but I'm frustrated by this dealership so kiss the good review goodbye...anyway back to the true experience here.Turns out that the price I shook on wasn't the price on the invoice. They padded it by $699.00 and they never applied the $500.00 deposit to the invoice. I caught the deposit scheme but failed to overlook the purchase price. I shook the General Manager's hand on a car that was on a truck going to auction (now that you know who I am Smith Haven Mazda - Side Note: Entire dealershp was buzzing about the story of my car being on a truck going to auction and having it brought back; blah, blah blah)...so you'd think that I wouldn't get screwed by them. Not much I could do about the price difference, so I went down there with my wife about the deposit.My wife and I figured it would be a quick process to get the money refunded. After many hours of waiting for the finance guy, Billy, we decided to leave. We left because he had the xxxxx to walk past us to go outside and smoke...time after time. He wasn't busy or in with customers, like we were told. He brushed us off like we were nothing. I was furious...on our way out I told someone that I'll just have my credit card company dispute this. That person said, "No, don't do that. Give me a copy of the invoice and we'll have someone in finance look into it. They'll call you shortly." No one called. I called back a day or two later and spoke to our finance guy. "I was going to call you." he said. Lol - That's some BS I thought. He said that I should be getting a refund but I have yet to see the transaction...so maybe my credit card company will have better luck getting the money back.The morale of my story: Please look over any and all paperwork you get from them before you sign it. Make sure your deposit is either refunded or applied at the time of your sale. Adequately research the dealerships first before going or buying. Lastly, if it's too good to be true...let it go as something is not right.P.S. They will charge you for gas if the vehicle you're purchasing requires fueling. That's the icing on the cake. I mean seriously...that should be a courtesy...they also padded that price as well, mind you.

deebee8924

Apr 13, 2013

We have given the review we did because from the moment we picked up our brand new car we felt like that we were on candid camera. The price that we were told the car was changed when we went to sign the papers. The car had scratches on it and someone just tried to buff them out and paint over them. When we brought the car back to be fixed the rental car that was suppose to be waiting for me didn't show up till an hour later thus causing me to have to take a full day off from work myself. I learned more about the features in the car after picking it up from repairs in five minutes with the saleswoman then I did the day we picked it up. She was great very friendly and helpful and only got to talk to her because she happened to be walking outside.

willow32263

Apr 12, 2013

I was in to look at a used 05 Mazda. It wasn't on the lot. Randy asked if I thought about a lease. I told him I had no money down except my trade and my credit was less than great. He told me he could get me in a 2013 Mitsubishi Outlander. Well I am now leasing a New Outlander, he was right, and I do love the SUV. Thank You Randy. But the one thing that still bothers me was my trade. I was told $1000 for my trade, and in the finance office is where I noticed I only got $500 for it, during the signing of the papers. I asked about it and finance guy said "what's the difference?" Um the difference is One Months Payment AND my Insurance Payment!!Look I understand they were helping me to get a loan on my credit and no cosigner, and I'm greatful....But if you tell a person you're going to give them an amount for their trade after you appraised it, don't go changing the appraisel amount during the financing/paper signing. I keep thinking about loosing $500 dollars. Maybe it's not a lot of money to that finance guy, but it is to me. I had just bought new tires on that trade that were $500. I should've just brought the tires in for my trade, and kept the car!

rms710

Apr 1, 2013

My husband and I decided to purchase a New Outlander, and after doing research with Consumer Reports decided to contact Smith Haven Mitsubishi. We took the drive out to St James, & passed many Mitsitubushi dealers on the way (we live in Massapequa - Nassau Co). We are so thrilled that we chose to deal with Smith Haven. The new car selection was way above their competition and our expectations. We were treated fairly, with respect, and most of all they listened to what we told them we were looking for. I wanted a good deal for my money. The other dealerships we spoke with during our car search would pitch their warranty, and give 'benefits' to the cars that they thought were important. I was happy to finally work with people that understood I wasn't going in there to negotiate a monthly payment, and listen to a rehearsed pitch about how great their vehicles were... Ben and Joe listened to what my husband and I wanted, and then they gave us what we wanted.We walked into Smith Haven at 11am and were driving home in our new GT by the afternoon! We will continue to visit Smith haven for our next purchases, and I intend to recommend my family and friends to their staff without hesitation.

nashare

Mar 26, 2013

I recently leased a second time with Smith Haven Mazda, because their offers are superior, and I find the staff members to be knowledgeable and professional. I went back to John Metrinko in sales, as he offered me the best deal a few years ago on my 2010 Mazda6 (which turned out to be my favorite car yet). John is a pleasure to do business with, professional, courteous, an overall gentleman. He also beat pricing offered by other dealerships for the same trim package on my newly leased Mazda CX-5, which I am loving in this snowy weather. Also helpful at the dealership were Bill Ballan, Joe Hauff, Jay Sarasky, and Bill Didonato in Finance. Everything about the lease was explained to me, and I felt no pressure to add on options. Another reason for going back is how well Danny Matuza manages the service department. I am confident that my experiences will continue to be positive.

rakellayyy8

Mar 25, 2013

This was my first experience buying a car. I had visited many dealerships that were in the area, and Mazda was my favorite. The entire staff, especially the employees that worked with me, we very nice and friendly. They were not pushy whatsoever and never pressured me into making a decision I didn't want to make. They also gave me a great price for the car and worked to get me the payments that I wanted. I told them my maximum would be $250 per month and they made that happen. When I was working with Adam and Richie, I was very comfortable with them when compared to the other dealerships I visited. They seemed willing to make me happy in whatever way they could, and they greatly succeeded. Part of the reason I chose the car I did had to do with the staff at the dealership. I am extremely happy with the overall experience and with the car that I bought. I would gladly recommend this dealership to others.

james1121

Mar 24, 2013

Both Mary and Randy were completely instrumental in helping us get the right car for our family, at the right price. They really cared and worked so hard to get the numbers to work in our favor it seemed as if they were buying the car for themselves! They did this without pressuring us into anything and they took their time to get to know us and our situation. They also "went to bat" for us to help us obtain financing. In the end, it resulted in us feeling completely comfortable with the outcome of the car we bought and we had a great experience at Smith Haven Mazda. They have gained us as customers for now and for the years to come.

GMGCPA

Mar 21, 2013

Bought a used 2010 Mazda 3 S Sport for top dollar with 30k miles on it...dealer was friendly all around...some highs and lows in making the deal but I pulled the trigger as the car had all the specs I wanted...upon delivery car had an overpowering perfume smell from a bomb deodorizer they used which I guess they used to freshen up the car...I was wrong...a month later the perfume smell went away and the car now smells like cigarettes...stinks like xxxx of cigarette smoke...Smith Haven Mazda masked the cigarette smell to dump the car on me...just wanted to warn others...if you smell a heavy dose of perfume smell in their used cars, run away if you are a nonsmoker like me......they did nothing to help me but ignore me...buyer beware and thank you...

KristaLMSW

Mar 4, 2013

I had a great experience at Smith Haven Mazda. I was over my mileage on my Mazda 6 and the dealership did everything they could to get me into a new car that I love, where I won't have to worry about mileage. The service was fast, everyone was super friendly and I love my new Mazda CX9! John Metrinko was knowledgable about my new vehicle and came with me on a test drive. He made my experience at Mazda easy and stress free. Bill D'Donato did not put any pressure on me when handling the financial aspect of purchasing the car. And, Jay Sarasky was such a pleasure to deal with as he handled the behind the scenes discussions regarding the purchase price. Thank you Smith Haven Mazda for helping me finance my new car!

trappa88

Mar 2, 2013

I had a pleasant experience getting a new car at Smith Haven Mazda. I was in a tight situation to get a new car same-day, after selling my old one in a private sale. I had spoken to Sales Representative, Jim, on the phone, whom I asked if they had the car type and color I wanted available. Within 10 minutes, I received a call back that they did have it available. Upon arriving, Jim had the car already parked at the front, ready to let me test drive it, and thoroughly explained the car's features. Upon deciding to go ahead with the purchase, Jim, and the rest of the crew at Smith Haven Mazda were very patient, friendly, and constantly kept me updated on the status of the car, and my applications for credit and insurance needs. Within a couple of hours, I was off driving my new 2013 Mazda3 i Sport! Overall, I was very impressed with the customer service at Smith Haven Mazda and would highly recommend associate Jim for his friendliness and outstanding customer service. I look forward to returning for my future service needs!

btaylor64

Feb 21, 2013

My wife and I had a very pleasurable experience at Smith Haven Mitsubishi, Jim and Joe answered all our questions and were able to get us a car at the price we wanted to pay. It was far more enjoyable than I thought it would be. They were professional and I would recommend them for anyone looking to buy Mitsubishi.

ksaroka

Feb 19, 2013

We first test drove the CX5 about a year ago when it first came out. We were not a fan at the time. We just found it lacked the power we were used to with our 2003 Mazda Tribute. After several months of searching for a new car, and visiting numerous dealerships in our area, we decided to return to Smith Haven Mazda as we saw that the CX5 had an upgrade in the engine. Long story short, on 2/17/13, we traded in our 2003 Mazda Tribute and purchased a 2014 CX5. The service from John Metrinko and General Manager Jay Sarasky exceeded our expectations. John was professional, friendly and extremely accomodating. Such a pleasure to work with, along with every one else in your staff. Jay was great and although we didn't get quite what we had hoped for our trade in, well, he went the extra distance to accomodate us. (He also makes a mean cup of coffee! LOL).As previous Mazda owners, we have delt with your dealership before and must also say that the service department deserves praise as well.Thank you to all at Smith Haven Mazda who made this recent purchase as "painless" as possible! Sincerely, Karen and John Saroka

Galant2010

Jan 30, 2013

went in to have brakes checked on my 2010 Galant less then 20K miles(they squeked). Service department claimed I needed new brakes and rotars. Had work done brakes still squeaked! Three days later I heard a grinding noise coming from front tire. I looked and found the entire brake assembly came undone and was resting on the inside of my rim, damaging the rim. I called dealership and they insisted I drive the vehicle over or have it towed at MY expense. I brought the vehicle over and they reassembled the detached caliper/ brake harness and handed me my keys. When I complained about the rim being ruined they claimed "the damage can't be seen" and refused to replace it. Only after I insisted did they reluctantly replace the rim. The brakes continue to squeak leading me to suspect that the brakes never needed to be replaced in the first place.

btechsvc

Jan 29, 2013

Was misinformed about car I bought was told it was certified and had warranty which it did not when I went to get it fixed was taken for a fool and was told no warranty.. now pay a ridiculous diag fee.. Never again smithaven

R.Forman

Jan 27, 2013

I was interested in a Dodge Challenger and Smith Haven Mazda had a few on their lot. Adam came outside and had me take a test ride in one of their cars. After the ride, he asked me how I liked the car and I told him I was intersted in a white RT. He brought me over to the Smith Haven Dodge used car lot where they had a low mileage white RT. I drove that car and after the test drive Adam spent at least another 45 mins. answering my questions. I made an appointment with him to come back and see the car with my son and Adam was very helpful! I paid a very fair price and Adam went out of his way to make sure that my requests were met. I woud recommend Adam Penna as he is very concerned about making his customers happy and will go the extra mile for them!

dani516

Jan 26, 2013

Yes, very friendly dealership. They work with you to find the right car and price. Rob Cassidy really helped us get the right price, and it wasn't even a Mazda our Mitsubishi.

Ehimber1

Jan 26, 2013

Very nice showroom. Excellent salesman. Friendly,low pressure, well informed. Excellent understanding of the vehicles in the showroom. Excellent review of cars features. Jim helped me hook up my Bluetooth which would have been a big hassle if Ibhad to do it on my own.

slugganos

Jan 23, 2013

Really great service from everyone. The sales people on the showroom floor were very friendly. They were very open and sicere about completeing the sale with no double talk or tricks. Everything went smooth from the sales group to the financial person. I would definetly do business with this dealership again.

Michaeladrian

Jan 9, 2013

Excellent experience, from start to finish. My needs and requests were all met, as well as my expectations. Thank you Smith Haven. Thanks salesman Rich.

Peachikeen

Jan 7, 2013

They were busy when my boyfriend and I walked in but the manager Marcel was running around looking for a free sales person. He made us tea while we waited. Poor Adam our sales person was sick and even so he was so helpful. We had gone to a few dealers before we went here but it was our last stop we brought a used Jeep. It was a little out of our price range but Marcel brought the payments down to within our range. I was very happy with the experience and would defiantly buy here again. Also a side note my boyfriend brought his Mazda New from the same place 2 years prior.

Dboysh

Jan 2, 2013

The salesman we worked with was very friendly. The Manager named Joe was extremely rude cutting me off in mid sentence, he was unwilling negotiate with us. We had previously received a quote on our car as a trade in and he insulted us by offering us $2500.00 less. We ended up going to another Mazda dealership and received what we were looking for.

peteadv1973

Dec 17, 2012

Just picked up my CX-5 ... everyone was great from sales to finance and even my introduction to the service manager. definitely would recommend smith haven mazda to everyone. was in and out in less than a half hour during the delivery process.

michael.abella.106

Dec 14, 2012

The service department at Smithhaven is superb! Bill the service consultant always recommends what is right for my car and never over charges me for work. He is honest and just overall a good person. I just needed to mention that because he does such a great job every time I'm there I needed to get a new vehicle since my old one was pretty badly broken mechanically, and I figured I would talk to the sales department. Craig was more then happy to show me the car I was looking for and, the let me test drive a couple models. Best thing is I didn't have to ask for details, he explained everything about the cars and answered all my questions. He even came down on his day off to help finalize everything with finance and my insurance company. He followed through with the entire sale. My father who was with me told me that he had never had a more pleasant experience. He always told me that he hates dealing with new cars and dealerships but was completely taken off guard by how excellently we were treated here at Smithhaven.Before I knew it I was all set to drive off in my beautiful new Lancer Evolution! Thanks Smithhaven!**I highly recommend getting your Mitsubishi serviced at Smithhaven, the service department is excellent!**

Joep4657

Nov 15, 2012

Very good customer service! Everyone there looked like they are happy and enjoyed what they were doing,which was very pleasing to walk into! I will definitely be returning!

Aretha

Oct 9, 2012

I want to thank you for your quick service and professional manner that you and your staff took care of my Mazda CX7 this morning.

Litta

Mar 6, 2012

They do the right thing by me every time...From start to finish they are the Best. I plan to do my 30,000 mile check up soon...And I would only go here..I trust them.

freeby

Feb 6, 2012

Got there a bit early and was greeted warmly and was taken care of promptly. I had a few questions about my car and was promised the service folks would take a look and let me know answers...and they did. The service staff are wonderful...welcoming...fully knowledgeable and willing to answer questions.

Shelia

Dec 27, 2011

Excellent so far. I'll keep bringing my Mazda there, even though there are many much closer dealerships because they do a great job and the people seem nice. The sales experience was the best I ever had, too.

Helena

Dec 9, 2011

As always the service manager, consultant and all the employees were friendly, knowledgeable and efficient. I would recommend the service department without any reservation.

Bobbie

Nov 29, 2011

I am very pleased with the way my Mazda performs. I have the utmost confidence in the mechanics at SmithHaven Mazda.

Jenifer

Nov 1, 2011

Marco was very helpful and made the whole process much more enjoyable.

AMKDE

Oct 23, 2011

I was greeted by Ryan at the dealership while I was looking for a used SUV. I think that Ryan went above and beyond in helping me try and find a vehicle that fit my needs financially and functionally. He is very knowledgable about his brand (mitsubishi) and if I stumped him on a question with an SUV outside of his brand, he didn't try and lie to me. He tirelessly would get the 'expert' on that manufacturer until my questions were all answered. Ryan was patient as I had my three young children in tow and even came in on his day off to accomodate me. In the end we did not find the perfect fit and for the first time ever, I actually felt bad for the car salesman as I wanted to buy a car from him just to give him the commission that he deserved. In addition to Ryan's professionalism and straight forward approach, I had the pleasure of dealing with two managers, Jessica and Vinny. Both were straight shooters and understood my needs and limitations and tried to accomodate me the best way they could. I was even happy to deal with the finance department as we were trying to see what numbers would work for me and they were also upfront and to the point without trying to pressure me into something I told them I couldn't afford. Overall, the experience was good and although in the end we did not do business I was quite pleased with my experience with those employees.

lovey

Aug 17, 2011

I was very impressed with the sales consultants knowledge with regard to safety features. This was a car for my daughter and he knew that was important to us. He was persuasive without being over bearing, an excellent sales person.

Retta

Jul 28, 2011

I felt like part of the family. Courtesy, kind, informative, respectful and quick! Everything was explained to us thoroughly: TWICE! Once to myself and once to my husband. This is the most accommodating dealership I have ever dealt with! Dan is WONDERFUL!

APisano

Jul 27, 2011

This place was a nightmare. We were treated to unprofessional service and a faulty carfax. The salesman (if you could call him that) who helped us was named Ryan and he was as unprofessional as they come. He provided us with a carfax that was missing much information and when we followed up on it, we had found that our car had been in a terrible accident and was overpriced. When we called him out on it after putting in a deposit he did the right thing and offered us a more expensive, identical model that we hadn't looked at, thinking it was a better deal, we jumped on it because we already left a hefty deposit. He promised to get back to us ASAP and we wound up waiting around 3 days in total. It was ridiculous. When we would call, we would get, "Ryan isn't here right now," or "Ryan is out to lunch," and we would never get a call back. When we did manage to get a hold of him he never had a straight answer as to what our interest rate was or any financial information. He said we weren't authorized to ask that information. Isn't it my information since I'm purchasing the car? It finally went on too long and after too many empty suggestions like, "You can come get the car right now if you want it," we finally said we'll be there in 10 min and they flipped out saying they needed more time to clean the car and he told us to be there in an hour. As we pulled up Ryan was pullng out of the parking lot in his own vehicle. We waited in the lobby for about 30 min until he got back. When he arrived he wanted to put the plates on and sign paperwork without ever telling me my interest rate or monthly payment. I said I wanted to see the car so he lead us out to the parking lot. WHAT A MESS. The more expensive model had a giant scratch in the windshield and it was missing the front grill! The interior was heavily stained and the dashboard literally looked like someone keyed it Freddy Kruger style. It was horrible and when I said I didn't want this car he screamed, "BUT THIS IS THE SAME CAR I SHOWED YOU 3 DAYS AGO!" Meanwhile it was the same model but not this car in particular and there was no way I was paying good money for a car that was missing pieces. When I declined to go any further Ryan and the Manager were terrible to me. Instead of trying to show me anymore cars they were rude and snotty. I was reluctantly given my deposit back and after I signed the reciept Ryan threw it at me and walked away. It was completely unprofessional. There was no, "i'm sorry, it was nice doing business with you.," no handshake. Nothing. I didn't even know everything was done until I asked the manager, "Is there anything else I need to do?" and he said, "Did you sign your recipt?" and I said, "Yes." He replied, "Nope, See Ya. Have a nice day." It was so childish and obnoxious. I hope no one ever buys another car from these greasy clowns.

Britt

Jul 22, 2011

The sales consultant Steve was great!!! It was truly a pleasure! Thanks for taking care of it all!