Used Cars for Sale at Smith Motor Sales of Haverhill, Inc. in Haverhill, MA

Linda Hastings

Aug 27, 2016

A great experience. First time I have bought from Smith and I will always go here for any future purchases. I have already recommended Smith Motors to my family and friends.

Mary Ellen Hasenfuss

May 24, 2016

I had a wonderful experience at this dealership. Randy was very helpful and not at all pushy. The dealership didn't have exactly what I wanted, they checked around for me and eventually we decided to order from the factory. Randy gave me the best deal without the back and forth I have had to deal with at other dealerships, making the car buying experience much more enjoyable. I received my car this past Thursday and I couldn't be happier. The finance department was able to match a rate I was quoted from a local bank. Randy took a great deal of time going over all the unique features of the car; he was thorough and patient, there is a lot to learn! He took the car to get an inspection sticker too, one less thing I had to deal with. I couldn't be happier with my experience at Smith Motors and with my beautiful new car. I look forward to the joy of driving my new Mercedes. Thanks Randy and thanks Smith Motors.

Michelle A

May 24, 2016

Cant say enough about the service team! I wish I had purchased my vehicle from here instead of Holloway.

Vincent Servello

May 24, 2016

The entire team at Smith Mercedes made my buying experience wonderful! The process was fast, easy and professional!

Steven Capraro

May 24, 2016

The best experience I have ever had!! I worked with Ben and he was so caring and compassionate about helping me find the right vehicle for my family and I. he was so helpful and patient and made sure i was completely 100% satisfied. Once we found the vehicle that worked for us, Loren made the financing part so easy and understanding. This is a class act dealership that does everything first class! Thank you so much and I would recommend Smith to anyone looking for a Mercedes

Ron Windnoise

May 10, 2016

Service is very reactive and not proactive. When you have a service issue, the ownership at Smith does not help, whatsoever, to make the problem or problems addressed.

Ed Lepore

Apr 30, 2016

If you buy a MB from Smith......Don't expect good service. Smith, just wants your money and could not care at all about vehicle issues: Door wind noise Poor AM radio reception Drivers side door will not close properly They just don't want to deal with anything and want you to go away Bad dealership.....

113Autumn22

Apr 30, 2016

The service is extremely bad. The service manager is not receptive to real issues. The owner John Smith does not return phone calls or emails. Moreover, the service manager does not want to be bothered at all. Go to Flagship or Burlington for good service.

Mary

Apr 24, 2016

I had my best car buying experience ever at Smith Motors. Randy was not pushy and he answered all of my questions in a professional manner. There was no back and forth on price ~ he gave me the best price he could. The finance department was easy to deal with matching the financing rates that I had been quoted from a local bank. My car was ordered from Germany so I could get exactly what I wanted ~ I picked up my car this past Thursday and I love it. Randy was once again great ~ he explained all the "bells and whistles" of the car ~ he was as excited as I was when I took the keys. He took the car for an inspection sticker before I left, one less thing for me to have to do. I really appreciate the way Randy and this dealership treated me. I would recommend this dealership to anyone who was looking for a beautiful car in a pressure-free environment.

Pam

Mar 31, 2016

The costumer service is excellent, they help me with everything, friendly staff

DWC

Dec 11, 2015

Purchased an MB for my wife for her birthday. She needed some help with tech issues (Bluetooth and a few others). Her calls for an appointment for help went ignored. She finally gave up calling and has since patronized FLAGSHIP MOTORS in Lynnfield where the service is extraordinary.

Satisfied Customer

Nov 27, 2014

I recently bought a new E class at Smith Motor Sales. My sales rep, Michael Steere, was extremely knowledgeable and helpful and quickly showed me to the vehicle I wanted. I would certainly recommend buying a car from this dealership.

JP

Nov 24, 2014

I bought a car from here a few months ago, and I am very happy with my purchase. I would give 5 stars for customer service and I would definately recommend this place to a friend who is looking for a new or pre owned mercedes. Michael Steere helped me decide on my new Mercedes CLA 250 and I have never loved a car this much before! I will also come here for all my maintenance and repairs.

Happy buyer

Nov 23, 2014

I had a wonderful experience when buying my Mercedes at Smith Motor Sales. The sales staff was extremely knowledgeable and helpful. I highly recommend this dealership and will be buying my next Mercedes there!

satisfiedcustomer

Nov 21, 2014

This was the best car shopping experience I have EVER had! Usually searching for a car is an awful experience, but Michael Steere is by far the best salesman at Smith and at any dealership I have ever been to in my life. I'm sure he will be running his own dealership in the next couple years...he was extremely professional and made the whole process run super smoothly. He was very personable and easy to talk to, and he even answered all my questions before I even had to ask, and was extremely accommodating to all my needs. I walked into the dealership not looking to purchase anything, and ended up leaving making the best decision I have in ages! He was never pushy, and got me so excited about my new purchase. I love my new car, and can't wait to visit this dealership again! A++++ Service!!

JulieK

Nov 21, 2014

I came to this dealership as a first time mercedes buyer, with not much knowledge of what I was looking for at all. I had Mike Steere as a salesman and he was extremely helpful and made the whole process a lot easier on me. I found a pre-owned C-Class in great shape that I could afford. I will be returning here when I decide to buy a new one. The dealership itself is very nice while still being comfortable.

Extremely Satisfied Customer

Jun 11, 2014

As a customer service manager, I truly enjoy recognizing fantastic service when I experience it. Throughout the entire sales process, I was treated with the utmost respect by the sales team at Smith Motors. To me, I believe that a true test of customer service comes after the contract has been signed; Smith Motor Sales exceeded my expectations and passed with flying colors. My vehicle required a minor fix during a weekend that I happened to be traveling. The service center immediately offered me use of comparable vehicle at no cost, and fixed my vehicle in a timely manner. What stuck with me most was that the service representatives remembered that I was out of town and asked how my trip was when I returned to pick up my vehicle. Such a small thing left a lasting impression. Terrific job to all at Smith Motor Sales!

Satisfied Customer

Jun 10, 2014

As a customer service manager, I truly enjoy recognizing fantastic service when I experience it. Throughout the entire sales process, I was treated with the utmost respect by the sales team at Smith Motors. To me, I believe that a true test of customer service comes after the contract has been signed; Smith Motor Sales exceeded my expectations and passed with flying colors. My vehicle required a minor fix during a weekend that I happened to be traveling. The service center immediately offered me use of comparable vehicle at no cost, and fixed my vehicle in a timely manner. What stuck with me most was that the service representatives remembered that I was out of town and asked how my trip was when I returned to pick up my vehicle. Such a minor detail left a lasting impression. Terrific job to all at Smith Motor Sales!

Bryan

Feb 27, 2013

I'VE BEEN PURCHASING VEHICLES FROM SMITH MOTORS FOR AS LONG AS I CAN REMEMBER! A+ service continually!!!!!!!!!!!!!!!!!!!

Jena

Feb 27, 2013

I've always had an outstanding experience with Smith Motors. In a pinch they have helped get me a rental while my car has been serviced so I can return to work in a timely manner!

FrequentBuyer

Dec 29, 2012

I went to Smith Motor Sales to find a replacement for a Mercedes that was coming off lease. I wanted a new C300 with three specific options. Rebecca Connelly found *almost* the perfect car, except it was equipped with a rear spoiler, a $300 option I didn't want but given the fact they said they could get the car fast and it had everything else I wanted in the colors I wanted I agreed to accept it for a proposed lease deal they stipulated in an email. The spoiler would only cost a few extra dollars a month, so I justified getting it because it wasn't a big deal and might look nice on that car. Rebecca said she would try and locate one without the spoiler and if she could the lease terms would be adjusted down accordingly. When she verified the car had been secured into their inventory and was inbound to the dealership I asked again if the car had the spoiler and was told it did. It was only after I took it home that I noticed it didn't actually have the spoiler on it. When I brought this to their attention their claim was this was the price for the car without the spoiler that I had agreed to, which is a boldfaced LIE. They pointed out that I had signed a purchase order which listed options (handwritten in scribble) and there was no spoiler listed on that paper. I was never given a copy of that paper until after the deal was done, but did indeed sign it. They never said anything about the fact that they were switching the cars with one without the spoiler and never offered to adjust the price again. Someone there just made the decision to switch cars and cheat me out of a few bucks because I had said it wasn't an option I wanted but I certainly didn't want to pay for it and not get it! Basically, because I trusted them that they would get the same car they had offered in emails and didn't read the order paper closely enough they were able to screw me out of a few dollars. I initially gave them the benefit of the doubt thinking this was maybe unintentional. But when I brought it to Loren Goldstein, their business manager's attention and showed him the email offer from Rebecca, he sent me a copy of the purchase order with the scribble writing on it and said this is what you signed and agreed to so I knew then it was done simply to make a few extra bucks and they hoped I wouldn't notice.Another issue with the delivery was the complete lack of consideration of my time when the car was delivered. We set up an appointment to pick up the car and I showed up on time. The car wasn't even on the lot at that time so they had me sign the papers before I ever saw it - I suspect this was because they knew if I had a chance to see the car before I signed I would have noticed the spoiler wasn't on it. It was an entire hour later that I saw the car and was so disgusted about having to sit around wasting time I just took the keys and left, and that's why we didn't look closely at it until I got home. I would warn anyone contemplating the purchase or lease of any car about the deceptive practices of Smith Motor sales and say GO ELSEWHERE. I regret the decision to ever set foot into their showroom. I buy and lease cars very often and never have experienced the kind of deception and inconsiderate service offered by their staff...there are far better choices of Mercedes dealers. Try anyone but Smith Motor Sales!

Josephine

Sep 13, 2012

My dealings with Smith Mercedes-Benz at 420 River Street in Haverhill Ma 01832 has always been exceptional. Always. They are kind, courteous and prompt to respond to and deal with any issue. I would highly recommend them.

New Benz

Jul 27, 2012

I was referred to Smith Mercedes by a friend who had purchased a couple cars from them. I was told that I would receive a great price with little haggle and that is exactly what happened. Thanks you Smith Motor Sales and Roger for my beautiful 2010 C300. 8)

Rubbed the wrong way

Jul 26, 2012

I went to the dealership looking at a newly listed 2011 eclass. I showed up and asked to look at the car to see the condition and take it for a test ride. I loved the car except for a pretty large scratch on the rear passenger door. The salesman said that it would be buffed out. I left and 2 days later came to a fair price for my trade in and the eclass. I had asked the salesman if the scratch was gone and he confirmed that it was, so I proceeded to get approved with a great rate and then pick up the card 2 days later. I arrived at the dealership and the car looked absolutely perfect except that the scratch was still there. I had asked about it and that the used car manager was not helpful and said that it was the best that it will look and that they would not paint the door. I decided not to move forward with the purchase and walked away. I was surprised that this dealership wouldn't go the extra mile to save the sale as well as future business. I had bought a new eclass from this dealership 10 years prior with no issues. The salesman found a other car with similar features but the price was 10k more. I told him I would buy new at that point. I was completely dissatisfied with my experience and will keep looking.

MB Enthusiast

May 17, 2012

Dealer stated that listed vehicle was no longer available but was listed for another 2 weeks. Dealer would not confirm whether they had the actual vehicle listed for sale. Tried to steer me towards a model that cost 3 times as much. Does not listen to what the customer is asking for and didn't seem like they cared.

Rapidtrax

Jul 28, 2011

My recent service appointments to perform a general alignment after purchasing new tires went extremely well. Smith Motors accommodated my appointment request and performed the service well below my price expectation. Recently I was experiencing an issue with the drivers door handle and the keyless go capability. The service department identified the issue and replaced the mechanism. Though they did not have the part(s) in stock there was no issue as I was able to retain the loaner vehicle. Also, I found them quite accommodating as during that service appointment I had another vendor replace the cracked windshield. The arrangement of services allowed me to remain mobile and forgo any additional headaches. Smith Motors personnel are also friendly, helpful and courteous and they demonstrate a high level of respect for my vehicle as well as myself.

marie tucarella

Jun 3, 2011

Many thanks to Matt Harris and Loren Goldstein for superior customer service. This purchase is our 6th Mercedes from Smith, in particular with Matt and Loren assisting us in the acquisition and financing. We always recommended Smith to friends and will continue to do so. Thanks again.John and Marie Tucarella

lisahyslip

Jun 1, 2011

This is my 4th Mercedes with Smith Motors and my 10th year. I am very happy with the service and would recommend this dealership to friends and family. Every time I need service they fit me in and when I have a question or concern they are alway eager to help. Everyone there is so friendly and helpful - from Kristy who answers the phone to Nick in service to Loren in sales!!

G55amg

Apr 14, 2011

My family and i enjoyed that 2002 G500 that when i bought it had 42k miles we traded after we put 160k on the dash. Why?, we went to Florida 6 times, to Georgia 2 times, to Virginia 1 time, to New York more than 10 times and my wife drove 100 miles every day. The vehicle never disappointed us. To tell you more i had a Porsche and a Range Rover and visited many dealers guess what, the outstanding customer service is so amazing i bought them two brand new Mercedes Benz last month so that tell you how satisfied i am with The Smith Mercedes Benz dealer. They are great to us every time and when i go to buy or service the vehicle they just ask how can we help you and it get done right the first time. They don't play any games or gimmicks for anything. And i will tell you that when i will need my next vehicle will be from Smith's because:IS NOTHING BETTER THAN A BRAND NEW MERCEDES BENZ FROM SMITHOnce you walk in the dealer you will leave with smile and a Mercedes in your hands.

Kens1995

Aug 3, 2010

Their repair prices are huge at $114/hour. Worse yet, they charge the book rate. I paid $384 to replace the regulator on my rear door as the window would not close. Although it took less than an hour to do the work, I was charged $228 for labor as the "book" said that it "could" take as much as 2 hours. It just doesn't seem fair or reasonable to charge that kind of money just so I can close a window on a car with 75,000 miles. They'll never see me there again. By the way, I purchased the car there.

lincoln

Mar 28, 2008

They were great to deal with! Got a nice Mercedes Benz at a great price, I probably could have saved a few hundred dollars going to a herb chambers store. But, the people at Smith always remeber me when I walk in, help me with any problems or questions right away. I never got service like that at the other MB dealer I used to deal with. This is a family dealership and it shows. Its well worth it.

g500

Apr 10, 2006

My experience at Smith motors had been excellent. Customer service is outstanding. They had gone above and beyond every time to help every time. I visited Smith Motors years a go and spoke to a Great sales man (Charlie) he gave me a quote and his business card. No pressure, No phone calls, no jokes. I returned to the dealer and in less than a week they put me in a brand new Mercedes. When was time for service David and Mr. West has been taking care of every issue at a level that the mechanic working on my Mercedes speak to me directly. Financing matters Lauren is the go to guy he puts the magic numbers together and explain all details black and white, excellent. The appraisal person Roger he give you fair numbers and make it work for you every time, trust me excellent. I think that that is how a car dealership supposed to be manage. Excellent customer service.Thanks Charlie, Jim, Lauren, David, Mr. West, Roger and all the fabulous Smith staff or better said family that is how they will treat you. I gave you all my connections in my Mercedes world is your turn now to call , visit and enjoy a Benz you know you deserve one !!!!

mikedee

Mar 17, 2006

Best MB dealership in the area however they recommend a lot of services that are not necessary for another 10k - 15k miles: brakes, rotors ect. Quality Dealership but not a Quality Car. I wish Mercedes would get their act together. Lexus and Acura blow them away. I'm in the shop 3 - 4 times a year minimum. These cars are only built to last as long as the warranty. If your looking for a MB though, Smith is the place to do business with.