Used Cars for Sale at Smithtown Toyota in Smithtown, NY

bobsusb

Nov 19, 2016

When I bought my first Prius at Smithtown Toyota seven years ago, I was impressed by the salesman. He was congenial, knowlegable and very helpful. He made the process painless.When I decided to upgrade to a new Prius, I asked to work again with Lou Bilous. I was equally impressed. He handled the trade-in and all of the processes associated with the purchase efficiently. He was thorough in his explanations of all of the new complex features of my 2017 Prius and made the whole process painlessHe is an exemplary care salesman.

Dannyshots56

Nov 18, 2016

Ben was the most helpful and considerate salesman i have ever had the pleasure to deal with. I told him what i was looking for and he guided me without making me feel pressured and while informing me on my prospective purchess. An absolute proffessional!

RobK

Nov 15, 2016

Mike is very knowledgeable, helpful, friendly, and a good listener As I was interested in the Prius, he asked questions about my driving, what I liked, etc.. and explained and showed me the Prius models, and their differences as we tried to find a fit. During the test drive, as I drove, he showed and explained how the Prius works and I was sold on the car. I also think he helped with getting a good value for my trade-in, and by the end of the day I knew exactly what Prius model and options I wanted.Thank you Mike.Meghan is very knowledgeable, helpful, friendly and detail oriented. As I informed Meghan of the Prius Model and options I wanted she indicated it was not immediately available and since it was the end of model year it needed to be located and would require more time. I was very pleased with her accuracy in drawing up the agreement, the specific options and pricing all listed as discussed. When the car came in and I picked it up it was exactly as expected. Thank you Meghan.

Meganprius

Nov 14, 2016

I dealt with Mike last weekend while shopping for a Prius. While my husband and I were at his desk Mike was funny and personable, he seemed to be good at his job and was interested in getting me what I wanted. As soon as we went outside to compare colors and I told him "I need to sleep on it" his personality changed. He threw his hands up in the air, grunted, and walked away from us. So you're only nice when you think you're sealing the deal?! Mike made me feel very uncomfortable and pressured. I don't know about you but buying a car is an investment for me, something that costs a lot of money and something I spend a significant amount of time in, it should be exactly what you want. After dealing with Mike we decided we were done with Smithtown Toyota. The next day we went to Sunrise Toyota and bought the car I wanted, in the color I wanted, for $10 less a month than Mike was offering. I wasn't lying when I said "I need to sleep on it" and Mike would have had a deal had he not acted like a child. Good customer service goes a long way and Mike you do not have it. I would not shop here again or recommend this dealer to a friend. The only thing that makes me want to give a few extra stars is the manager whose name I cannot recall, I wish we would have dealt with him the whole time instead of Mike.

AZ

Nov 11, 2016

I purchased not one but two cars and still got a run around! I ordered a tonneau cover for my new car through my dealer.I made an appointment to have it installed, only two minutes according to service. A very polite fellow in service said something doesn't look right for installation so we went to next building, still no clue or instructions on how to install. We went to main service building. The service manager looked very baffled. They pull another prius c to check and the service manager tells me my model doesn't have built-in shelves for tonneau cover...after an hour and a half ( my two minute deal). He then tells me " I don't know what kind of salesman you got this from but you should go to them". Really, as I pointed to the sales showroom next door. I go to my salesman that tells me "wow, really, I didn't know". No one offered suggestion or switch rear interior or anything for that matter. Of course not, he already had 2 sales from me. And to think I was going to trade in a car and get another one. Not from here!

kjr0821

Nov 9, 2016

I purchased a Toyota Highlander XLE that had to be located and delivered for the color I wanted. They got it for me in 2 days!! Great experience. I had bought my other Toyota Camry from Smithtown as well.

joflynn

Nov 3, 2016

I received a vehicle that I am totally in love with and also receiving a brand new TV. Can't go wrong with that. Smithtown Toyota Rocks!!!

No longer a ford guy

Nov 1, 2016

I'm extremely happy with the service. My salesman spent a huge portion of his busy day to help me decide exactly what truck with exactly what features I wanted. This wasn't an easy task but the salesman showed me a number of vehicles so I could determine the exact configuration truck I wanted. I was shown every feature and accessory in the vehicle by the salesman personally and thoroughly explained every detail about every piece of paperwork that came with the vehicle. I have never seen such exemplary service at any other dealer before. I could not think of one negative comments to give this dealer or salesman.

Stan

Oct 31, 2016

Very easy to buy car form this dealership. No pressure or BS from salesman, upfront and honest. Also the Fiance guy, Jeff was very good. Will be recommending this dealership to any friends or family that needs a new car.

Jeremey1

Oct 29, 2016

I have known Larissa for 20 years and she has handled the cars in my family for as long as I have had Toyotas. Any issues with my cars are solved very quickly and efficiently at a reasonable price. Excellent service. Always knowledgeable and polite.

mb919

Oct 29, 2016

My family has been dealing with both Chris Malerba in Sales and Larisa Racenis in Service for years. Both are so easy and a pleasure to work with...friendly, knowledgable, and helpful beyond words.

billpro

Oct 28, 2016

Great price, Great service>> my sales man Keith was amazing!!! beat out every other dealer I went to. Keith took the time to go over the new truck with me.. I highly recommend smithtown Toyota!!! My family has been buying cars from them for years!!! This place is a home run!!!

fritz48

Oct 28, 2016

We were taken care of in a friendly manner without pressure. Our car was not on the lot but it was found in the area and delivered very quickly to Smithtown Toyota.The staff was knowledgeable and cheerful.Stacy, the finance manager, was very helpful and informative.

mw390

Oct 28, 2016

Salesperson called, arranged for my visit, gave me more than another dealer would for my trade in and discounted sticker price. Did the deal the same day,.drove out with new car 5 hours later. Keith was a very nice personable guy to deal with and I recommend this dealer over another monolithic dealership group on Long Island which I will not name here for fear of legal reprisals

Jc9641

Oct 26, 2016

Amazing experience buying my RAV4. Lou was very knowledgeable and taught me everything to know about my new car. Stacy was very thorough and helpful with dealing with the finances with my car. I would definitely recommend this dealership in the future.

Matthew

Oct 26, 2016

This is the 3rd Toyota Truck we bought the past 3 years, each time after checking out a few other dealers in the area just for due diligence, we always end up back at Smithtown Toyota. There is a difference between dealerships that employ sales professionals versus other dealers that will low ball you on trade in, purchase price and/or financing any chance they get. Smithtown Toyota employs sales professionals that are knowledgeable and have integrity. I appreciate a good salesman having done sales myself, and can tell when smoke is being blown up my rear, and honestly I don't have patience for shady sales tactics. Don't waste your time going to other Toyota dealers, and trust me, there are quite a few dealers on Long Island that I wouldn't ever step foot into again, go right down to Smithtown Toyota and ask for Ben or Sean, they are both very good. The manager, Guy, was friendly, down to earth and helped tremendously as well. Diego in the Finance Dept got the financing we wanted and we all went home happy. All in all, happy with our new Tacoma and experience, 3rd Toyota Truck in 3 years, will next year be 4?

Rbiz721

Oct 25, 2016

Fast, courteous and great service provided to me buy Smithtown Toyota on my recent visit. Larissa treated me great and I was in and out within 30 minutes. Thank you for a great experience

Ro

Oct 23, 2016

Tim sold me my Camry. He was great! He was very knowledgeable and patient! It was a pleasure dealing with him! I would buy a car from him again when the time comes!

Diane from Smithtown

Oct 21, 2016

Lou Bilous was the salesperson who sold us our Toyota Rav 4 .He was a great resource. He was very knowledgeable about the car and very helpful. It was a pleasure dealing with him and the entire dealership at Smithtown Toyota. If your interested in a new Toyota I highly recommend you stop in and see Lou !!Diane Olsen

LCD3

Oct 21, 2016

Over many years, LARISA RACENIS and her colleagues have taken care of me and my various Toyotas since 1984 when my first one was purchased.Since that date, I drive with total confidence in the mechanical security of my drive, but more importantly, I am assured that when I bring my car in for service, more than a quick look over is performed. As an example, a simple inspection resulted in the discovery of a leaky oil thingy today.The relationship I have with TOYOTA service side of Smithtown is like a family and I cherish it.Leslie C. Derenfeld

Chivy

Oct 19, 2016

Bought my new 2014 Sienna at Smithtown Toyota back in April 2014. Have been going to them every 5000 miles for the planned maintenance. People there are the most polite courteous and knowledgeable staff out of all other dealerships. I live over 50 miles away and I will never take it anywhere else for service or to purchase a new vehicle but only at Smithtown Toyota. When I do bring it in for service. Sean who is the assistant manager is one of the best there. But at the same time all entire staff are also. It's always a pleasure being there. I like very much that when you call to make an appointment that you receive an email confirming your appointment time and date. The service waiting room is clean and comfortable while you wait having your vehicle serviced. They also have free coffee and cookies for you while you wait. After you take your vehicle home you get an email from Smithtown Toyota asking how they did and if you're satisfied with the maintenance of your vehicle. I could keep complementing Smithtown Toyota but I'm sure you guessed it how great a dealership they are. GREAT JOB SMITHTOWN TOYOTA- YOU HAVE ME AS A CUSTOMER FOR LIFE. Sincerely Anthony Ciavarella

desireestar47

Oct 19, 2016

i had a great experience in leasing my rav 4. Tiffany Rudbart in Service answered all my questions and was very friendly. From speaking to her on the telephone to meeting her in person she was very willing to help me.

Jayg93

Oct 19, 2016

Most dealers have persons with attitudes working for them but the young lady who helped me with the service was very friendly, helpful and knew what she was talking about. Ask for Tania!

AZ

Oct 18, 2016

I don't like pushy salespeople and I want the facts not the fluff. It's a huge purchase and I want to be confident in my choice and that's why I went to Keith Williams. I was so pleased that I not only purchased one car from him, I purchased two. He is informative and works with me without being pushy. Two cars from the same salesperson..need I say more! Thanks Keith!

Stacy Perez

Oct 18, 2016

I don't like pushy salespeople and I want the facts not the fluff in a short period of time. It's a huge purchase and I want to be confident in my purchase and that's what Keith Williams delivered. Keith was professional, patient and had the answers to all my questions. While buying a car is never a "fun" experience-Smithtown Toyota and especially Keith made it as easy as possible for me. Thank you

Erik

Oct 17, 2016

I bought my Sienna here in 2009 and never forgot the experience. When my current car (non-Toyota) had yet another problem, I knew it was time to purchase a new vehicle. I called and spoke with Liana Opatowski on Saturday. She patiently answered my zillion questions over the course of an hour. As she was not going to be in the next day, I asked her who she recommended I speak with; she mentioned Keith Williams. Keith was professional and equally patient. We had a deal in place almost immediately as we had the same information and research yet Keith acted like the gentleman he is. Jim Montgomery astutely handled the paperwork and Sales Manager Mark Schwartz helped answer final questions. While buying a car is never a "fun" experience- especially for me- Smithtown Toyota made it as easy as possible and I thank all of the staff there for their help.

anthony sammartano

Oct 16, 2016

If your looking for a Toyota in the Smith town area then make sure to go see Louis. Hes very professional and knows just about anything with the Toyota Line. Louis made my car buying experience enjoyable. I had learned a great deal even before deciding on what car to purchase. His knowledge, and personal experience with driving these cars himself made my decision making a lot easier. Need good advice and looking for a Toyota then make sure to go see Louis Bilous.

Jethro

Oct 15, 2016

This is my first time purchasing a vehicle from Smithtown Toyota and I must say the experience was refreshing. I've been a consistent Toyota owner since I was 16 years old and I've been to many Toyota dealers in my time from Lee's Toyota, Huntington, Milleimum, Bayside, and the list can go on. My experience with these prior dealers left me feeling jaded and "on-guard" when looking for another new car. I started my search for a new Toyota online through Truecar.com and Smithtown Toyota came up as a good starting point. I already knew the make and model of the car I wanted, a 2017 Sienna XLE, and I called up the sales department to see what inventory they had in stock. I was lucky enough to get Ben Zimmet as my salesman. We started discussing my wants and needs over the phone as physically making it into the dealership was difficult for me due to the distance of the dealership and childcare. Ben was extremely patient and knowledgeable. He didn't brush me off as someone who really wasn't serious about wanting a car. He took the time to answer all of my questions and he didn't try to sell me something that wouldn't be a good fit for my situation. Ben and I communicated via phone most of the day, with a respectful and polite back and forth negotiation. There was absolutely no pressure. I wanted zero percent financing and although the current incentives from Toyota or the dealership weren't offering them at the time Ben pushed to make it happen at zero percent. Ben was able to give me the exact make, model, color, interior that I wanted at fair price without the crazy "high-pressure" and "shady" sales tactics that I had gotten used to with other salesman/dealers. Ben scheduled me for a test drive the next day and answered all of my questions with great enthusiasm. A few days later when my car was ready for pick up Ben came in on his day off and spent the good part of an hour explaining to me all the features of the car and how to use some of the new "high tech" functionalities of the display and safety monitors. I also meet with Diego Rivas the Finance Manager who also was a true professional. He patiently walked me through the contract and finance agreement and he didn't try rush or aggressively "up-sell" me into any additional purchases or warranties. When I was confused about something or it didn't make sense Diego would make sure I knew what I was signing and that everything was clear before we continued. The entire process was smooth and pleasant. After purchasing the vehicle I noted that there were two cosmetic defects to my new car. I discussed the issue with Ben and the dealer who were very responsive and they are currently in the process of fixing the issues. I surprisingly really enjoyed my new car buying experience and would definitely buy again from Smithtown Toyota as long as Ben and Diego were parties to the transaction.

joseph suozzo

Oct 14, 2016

The sales staff very friendly and helpful louis bilous made leasing my rav 4 the way car buying or leasing should be no pressure and gave us the time we needed to make a decision and the vehicle that was right for us

morgan t

Oct 14, 2016

I went in there originally looking for a different salesperson but I'm very happy Sal was the one who helped me out. He was very friendly and answered all of my questions honestly. He showed me a few different models and was very patient with me before I found one I really liked. I'd definitely recommend Sal if anyone ever visits Smithtown Toyota!- Morgan

Happy2017

Oct 13, 2016

I sincerely appreciate the kindness, respect and no hard sale when I visit Smithtown Toyota. They see and fulfill THE BIG PICTURE! Not only that Mike Demaro goes the extra mile to please and help his customers, most appreciated since I know nothing about cars! Can't forget Megan Dwyer, who was extremely patient with me when I asked about the upgrade to a 2017 Camry. I am thrilled with my purchase and so happy with the customer service at Smithtown Toyota. AND not to forget the service department--have nothing but the greatest respect for each and every one there. Can't ask for better.

Cedrych347

Oct 10, 2016

Thank you to Keith, for helping me get a new Camry hybrid 2017, Keith was very professional and knowledgeable with updates on new hybrid. I'm looking forward to buying another car from this dealership.

BarBee

Oct 7, 2016

I recently took my car in for an oil change and maintenance inspection. This was my second time there. They told me the oil pan was starting to leak, however, it wasn't bad enough to have to be replaced. I was told the same thing after I had an oil change at another Toyota dealer over 6 years ago and was told it needed to be fixed right away...and of course, the cost was hundreds $$$. I opted not to have it done, but to get another opinion.... The same dealership also told me, after another oil change, that my car needed struts...Really, with only 40,000 miles my car...that was not bouncing around at all...needed strusts? That was the last time I went there...and went to Smithtown where I feel they are more honest.

chdambro

Oct 6, 2016

Keith Williams and the entire staff at Smithtown Toyota made the car buying experience pleasurable and very easy. Keith is very knowledgeable and took the time to walk me through the entire process. I will be returning for my next car and would highly recommend Keith to any friend looking for a car.

Eileen13

Oct 3, 2016

Everyone at Toyota was pleasant, professional, knowledgeable and courteous. They were not overbearing like some dealerships. Amani Singh was my salesman who was great!! He was so helpful in every way. It was truly a pleasure doing business with him as well as with Mark & Mitch . Everyone gets an " A plus " !!!! It was a wonderful stress free experience & I would recommend this Toyota dealership to many of my friends. Thank you again .Sincerely, Eileen Losquadro

teresa

Oct 2, 2016

Mr .Bilous was helping me and my husband to get my new Toyota. This was my second car from this dealer. I bought my first Toyota runner in 2004 and I love it. Mr. Bilous was very patient and helpful with the deal.

lovetotravel

Oct 1, 2016

I picked up my new 2017 RAV4 this morning. Everything went smoothly as this was my first time purchasing a car on my own. There was never any high pressure with the sale, which I truly appreciate. I hope I am as happy with my new purchase as I was with my previous 2012 RAV4 auto. I have to get used to the new features, but if I have any questions, I will definitely call for some help. Thank you for accommodating me and for your patience. Sincerely, Verda Morelli

Crusin' In My Corolla

Sep 30, 2016

I left Smithtown Toyota today with a great deal on a 2016 Corolla and the transaction was smooth as could be. Both Ben Zimmet and Diego Rivas were helpful, informative and friendly. It is an awesome feeling when you sense that the staff you are dealing with truly care about your getting the best deal and leaving the dealership happy. My experience was incredibly positive and Smithtown Toyota will be highly recommended to friends and family!

Happy Prius Driver

Sep 30, 2016

My experience at Smithtown Toyota was flawless. We came in, got a great deal, and picked up a sparkling new fabulous Prius two days later. Couldn't have been easier. We had already decided on a Honda, but on a whim decided to price out a Prius. So very happy we did. We had a fabulous experience with the very fun and knowledgeable Tim Payton. Been getting well over 60 MPG with my fabulous 2016 Prius. Thank you TIM.

raisles

Sep 29, 2016

Recently purchased my second 4runner from this dealership and second time dealing with Lou. The time Lou takes to go over everything is wonderful. He is so personable and true. Would suggest anyone looking to purchase a vehicle, stop in and ask for Lou. You will be very satisfied.

Bill T 0265

Sep 28, 2016

Based on a great experience leasing a 2016 4Runner Premium with Smithtown Toyota we decided to trade in our 2010 Jeep for a second 2016 4Runer Premium. Fortunately, we leased a car from Smithtown Toyota the week prior so we knew exactly what we needed and who to speak with. Once again Keith Williams put us in the perfect car at the perfect price. Also involved with the delivery of the 2nd 4Runner vehicle was Mitch Sirota (Business Manager), and Anthony Desimone assisted with the delivery of the car. Another excellent at Smithtown Toyota.

Happy Driver

Sep 28, 2016

Keith Williams, was very helpful, with our purchase of our 2017 Camry.lt went very smoothly, no problems. Keith, went through everything about the car,and offered his help whenever needed in the future! Smithtown , Toyota, offers great service, and gives great service. Thank You Keith,Mr.Mrs Boyd

Levent Gunes

Sep 28, 2016

The sales man Maghan Dwyer is the best sales man in the world. Thanks for all your help. I'll recommended to all my friends.

Toyota

Sep 28, 2016

After visiting other local Toyota dealerships, I have to say Smithtown Toyota was the best. The negotiation process was not stressful and they were extremely accommodating. I drove away in my new car within 3 hours of signing papers .

Fred W

Sep 27, 2016

Service from this dealership was a pleasant experience. The staff was professional , well trained,courteous and communication skills were excellent. Plan to have my car serviced there in the future.

papa gil

Sep 26, 2016

There is nothing I can say to help you improve your service,it was excellent.They were on time and the work was performed up to high expectations.

not easy to satisfy

Sep 25, 2016

was out to purchase a new car as my sequoia was twelve years old. lots of apprehension. mike d. was very helpful, knowledgeable, and frank. i usually have an instinctive distrust of car salesman. i truly believe mike was honest and forthcoming and i have to say, i was never so quick to buy a car. thankx for your help, mike, and for future help that you so willingly offered!

RonMoss

Sep 25, 2016

Sean is a great salesperson that i have been dealing with for years i have bought numerous cars from him. I look around at other dealerships before i go to Sean & Sean always gets me a better price & is he most customer friendly & honest salesperson i have met. I will keep on going back to Sean.

nycooky

Sep 24, 2016

For the last twelve years I leased from Competition Toyota in Middle Island. I returned every time because of my incredible sales representative, Fran Colon. Unfortunately, she passed away. I knew it would be difficult to find somebody that I trusted as much as I did her. Then one day I decided to stop into Smithtown Toyota and actually found a representative that I felt I would like working with. I don't like a sales person that it pushy. I know what I like and when I find it I will definitely let you know. My experience working with Meghan Dwyer at Smithtown Toyota surpassed my expectations. She was extremely knowledgeable, not pushy at all, friendly, easy to work with. I am so happy that I found her, and have already recommended her to friends and family.

Jennifer R

Sep 23, 2016

My husband and I had bought our previous Prius from Smithtown Toyota in 2013, but wanted to upgrade to a new one. We knew the only Toyota dealership to visit was Smithtown Toyota. We dealt with Lou Bilous and Aman Singh and both were extremely professional and easy to work with. They were honest and worked hard to make the deal right for us. The entire transaction was handled very smoothly, and we picked up our new Prius last night without any issues. Everything was handled beautifully from beginning to end, and we felt we were in extremely good hands. Can't say enough positive things about Lou, Aman and the team at Smithtown Toyota! Highly recommend buying your next car from this dealership--you won't be sorry!

Bobbyplank

Sep 22, 2016

My wife and I stopped into Smithtown Toyota to start our search for a new car for our daughter. We met with Sean Dietz, Certified Sales Consultant and ended up purchasing two new cars (Lease & Purchase) 2016 RAV 4 & 2017 Toyota Camry with the possibility of a third car Sienna Van. Sean was exceptional and really understood our needs while maintaining a transparency not experienced from other dealings with competitors or other sales people. We've always been skeptical of the car salesman stereotype, but Sean gave us peace of mind about our decision.Mitch Sirota, Business Manager was another exceptional professional that April and I appreciated. He was extremely pleasant and thorough. It was just a great experience all around.We have 5 kids of varying ages and all value our judgement when determining the best value for purchasing large ticket items such as a quality Toyota car. It looks like Toyota has a new loyal family of SEVEN!Thanks! Sean ROCKS!Robert & April Plank81 Sycamore CircleStony Brook, NY 11790

Lainie Nappi

Sep 20, 2016

I leased a Toyota Highlander recently. Meghan Dwyer was my sales rep. She did a fantastic job handling my acct. and throughout the entire sales process. She was helpful, knowledgeable, enthusiastic, and extremely pleasant. I would definitely recommend her to others.

Gandhi

Sep 19, 2016

Keith is the best salesman that I had from Smithtown Toyota. I have bought Toyota in past, but the experience with Keith was exceptional. He is customer friendly pleasant to deal with great knowledge about cars and insurance. The negotiation process went so smoothly, and got a great deal. Overall it was a great experience.

enthemood

Sep 18, 2016

No pressure...enjoyable experience at the Smithtown dealership. Great salesperson... Meghan Dwyer was extremely professional, knowledgeable, and a great listener. If I waited a few weeks I could have had a free TV?? Overall...a fabulous experience. Thank you.

Mnnnmmnnnm

Sep 14, 2016

Keith Willams was helpful and very knowledgeable, especially on technology areas parts of truck. Made the vehicle shopping and purchasing realm a customer friendly and overall, a fairly painless experience.

n

Sep 14, 2016

Great experience, Keith was very helpful; highly recommend for anyone inquiring. Very efficient to get things done too. Leased toyota rav4 and very pleased with it and service for leasing the car.

Paul Cauchi

Sep 14, 2016

Great experience with Anthony and Mitch at Smithtown Toyota. They were very helpful and knowledgeable. They made the process entirely seamless and I would strongly recommend this dealership to friends and family. Very happy and grateful that I went with Smithtown Toyota.

Victor L

Sep 14, 2016

Wonderful experience dealing with Keith. He was very knowledgeable and patient, and went above and beyond to help us make the right decision regarding our purchase. The transaction was quick and smooth. We highly recommend Keith to anyone who may be interested in purchasing a car from this dealership.

Haacke85

Sep 12, 2016

After going to several other Toyota dealers, we ended up at Smithtown Toyota and into the capable hands of Ben Zimmet. What a joy, he was so experienced and so helpful to us and we had a no haggle experience. You feel comfortable going into this dealership, everyone is there to help and you don't feel like you're being tortured. Ben was helpful during our purchasing, on delivery and even after we took delivery. Overall, it was a great experience and I will recommend Smithtown Toyota and Ben Zimmet to anyone looking to purchase a Toyota. Thank you again to Ben and Jeff in the financing department.

John C

Sep 12, 2016

My experience at Smithtown Toyota was excellent and hassel free. Purchased a 2016 Toyota Camry Hibrid. My salesperson Tim Payton took care of everything for me and his product knowledge is outstanding. I would purchase at Smithtown Toyota again and would recommend Tim to anyone looking for a new car.

Lm7884

Sep 12, 2016

A huge thank you to Mike Demera for your outstanding customer service . After shopping around and trying to get the price that I wanted for our budget was becoming frustrating,then We made one last call to smithtown ...You truly made this process effortless and positive . No pushing salesman just upfront and honest !! We will be definitely be back and spreading the word about Smithtown Toyota ...Thank you .,Thank you !!' Loving my Rava ? Laura

miaalex04

Sep 11, 2016

As a working mom I did not have time to go to many dealerships to fight for a fair price. I called Smithtown Toyota and spoke to Keith. He gave me a quote and we negotiated over text on a Friday afternoon from the comfort of my living room. My husband and I went to one other dealership to double check that Keith's price was in fact the "Best" he could do and I verified that it was an AWESOME deal. We went in the next day and signed the paper work that was already waiting for me and drove off with our new car. PAINLESS! Will never go anywhere else!

Angin

Sep 10, 2016

Meghan was a delight; knowledgable and sweet. Her and Jeff spent a lot of time with me to worked out the paper and payments so that I got the car I wanted!

Joe L.

Sep 10, 2016

Ben was extremely helpful, and provided top notch service from the time I entered the dealership, to the time I left in my truck. I would recommend this dealership and Ben to anyone.

Madre20

Sep 9, 2016

Having been blessed to be able to purchase several cars for my family at Smithtown Toyota, I did not hesitate to return. As my previous salesperson retired, I was referred to a wonderful salesperson, Meghan Dwyer. She was a delight to speak with, she listened to my needs, and she worked very hard to make sure I received A fair and most importantly, trustworthy sale. She is a complete asset to the dealership and a reliable presence to all of her customers.

DAN A.

Sep 8, 2016

Louis B. was great and he made our whole experience wonderful! He was very knowledgeable and spent a lot of time with us. It didn't feel like we were buying a car. It felt more like a social visit with someone we knew for years.

Floyd

Sep 8, 2016

Meghan Dwyer was a great and knowedgeable salesperson who helped me get the car I wanted.She said that they wanted her to make a movie of the dashboard controls and I would highly recommend that this is done. It would help to make it easier to operate the car.

mpsqt04

Sep 8, 2016

My sales rep, Meghan, was awesome! She was very knowledgeable & knew what I wanted and helped me get it. Everyone was so friendly and helpful. I have already recommended her to friends and family. I only wish the dealer was a little closer to my house, but I will still drive over a half hour to go there.

Tom 428

Sep 8, 2016

Overall I had a great experience trading in a Tundra and purchasing a new one. Keith was very helpful/knowledgeable with all of my questions and I felt absolutely no pressure. I have owned/leased many vehicles over the years and dealing with Keith at Smithtown Toyota was the best. I would highly recommend Keith and Smithtown Toyota.

Ann Marie Crea

Sep 5, 2016

I went into Smithtown Toyota looking to lease a car for a reasonable price. Louis Bilous was excellent and very helpful. He did not try to pressure us to get something that we could not afford. He respected the fact that we were on a budget and did not come at us with ridiculous offers. We did not have to play around with numbers or debate over the price. He answered every question that we had and explained everything very clearly. He was the best car dealer that I have ever had to deal with and I will definitely be going back to him in the future. The dealership was excellent as well. Everyone there was extremely nice and helpful.

Love my Sienna!

Sep 4, 2016

Meghan Dwyer was so easy to work with. We had such a good experience buying our Sienna that we immediately recommended her to my parents. They too were very satisfied customers. Thanks Smithtown Toyota and thanks Meghan. We'll be back for sure!

Robert Koke

Sep 4, 2016

This is the second vehicle I have purchased from Ben Zimmet at Smithtown Toyota. I have had an incredible car buying experience both times and would highly recommend both him and the dealership if you are in the market for a Toyota. I felt well informed throughout the entire process and no time did I feel any pressure. I couldn't be happier with my purchase. I really feel like I got a great deal.

Happy Guy

Aug 31, 2016

I always leased my car from Nissan since 1995,but I felt it was time for a change. I don't know why I waited so long-the experience was so much better at TOYOTA. The salesman, Keith Williams , was terrific and was able to give me a good deal at a great price!!! When I leased from Nissan they almost always had hidden fees and costs that were not revealed till the end of the deal at which point I was pretty much committed to the sale. KEITH WILLIAMS saved me a lot of money and really made me feel like I was not being taken advantage of. His deal made me realize how bad NISSAN had treated me.I will probably be a TOYOTA fan for life.I am so glad I got him as my salesperson.

Kathleen Carley

Aug 27, 2016

In January 2016, my husband and I leased our first Toyota. We were very pleased with our experience at Smithtown Toyota. Our sales person, Ben Zimmet was very knowledgeable of the inventory as well as current promotions and financing. He spent time with us and worked hard to get the best deal for us. He went through the car with us and even connected our cell phones to the Bluetooth system. We were so pleased with our experience that seven months later, we decided to lease another Toyota. We contacted Ben Zimmet, met with him earlier today and drove away in our new Corolla within hours. We hope to continue our relationship with Smithtown Toyota in the future.

Anthony Schmidt

Aug 24, 2016

My brother and I recently went to Smithtown Toyota to help our mother purchase a new vehicle. We were met by salesman, Greg Wire, who was extremely knowledgeable, professional, and honest. He took the stress out of trying to purchase a new vehicle and made the experience enjoyable and exciting. Due to his professionalism and polite and kind demeanor, Smithtown Toyota now has customers for life and we will refer friends and family to this dealership. We went to other Toyota dealerships on the Island and nobody compared to Smithtown Toyota and Greg. Not only did he give us a great deal on a freshly delivered 2017 Camry, he also gave us great values on our trade-ins. Greg made this the least stressful and most positive and fun car-buying experience. We cannot thank him enough for what he did for us. Smithtown Toyota has customers for life and we're all going to come back to see Greg!!!! This place and their staff rock and have the utmost knowledge and professionalism! You the man, Greg!

t0y0ta

Aug 21, 2016

I was looking to buy a 2016 Prius 4 WITH a spare tire. None of the other area dealers wanted to deal with the proper installation (not just throwing a spare in your trunk taking up space!). 1st Mark was very knowledgeable about the situation and described exactly how he would handle it. Then Paul confirmed everything and matched my pricing from other dealers(not including spare) The finale was a nice salesman named Aman who handled all the details and got the car ready for me by the time I wanted. Just a great all around experience that was well handled trying to fill a customer's needs. PS I would advise anyone who is interested in driving around safely without an ineffective fix-a-flat kit instead of a real spare to get their car here. PPS if you get a sidewall flat or one of the 15% of flats that don't work with the kit you will end up needing to be towed if you don't have a spare.

caseys724

Aug 20, 2016

Our salesman Louis Bilous was truly a pleasure to work with.He was very professional ,patient and considerate of our needs and wishes.He worked with us for the trade in value and the cost of the new car .He explained everything from the write up of the contract, to the offers,to the description of the vehicle.We never felt pressured during the whole process.We were very happy with Louis and the dealership and would return there to buy in the future.Thanks for everything and a great experience with our first purchase in smithtown,sincerely,The Spencer's

unhappypriusbuyer

Aug 20, 2016

The dealership presented me with a deal under which I was receiving $2,700 for my trade-in which was very attractive so I agreed. In reality, the dealership overstated the price of the vehicle I was interested in by $1,200 which means that I was only receiving $1,500 for my trade-in. That became apparent when I came to take delivery of the vehicle and was presented the contract showing a $1,200 lower vehicle price and a $1,500 trade-in value. When I asked for an explanation, I was told the sales representative was not in the dealership; I was also told that attempts had been made to contact him via phone and text, unsuccessfully. Today, I received a call from the sales representative who claimed he was not aware of the price difference and, in any case, did not have anything to do with "numbers"; he only gave me what the manager gave him...I believe that the staff at Smithtown Toyota deliberately misled me by overstating both what they were offering for my trade-in and the price of the vehicle I was interested in. . I suspect that Smithton Toyota knowingly engages in this type of misleading business practice as they more often than not do not get noticed or challenged by the customer: the fact that the sales person was nowhere to be found, allegedly would not return phone calls or texts from the dealership, the fact that the finance manager was able to present me an alternate document with the exact terms of the offer I had accepted (including the higher vehicle price), all show that this type of behavior is known by all involved and is tolerated, if not encouraged, by the management at Smithtown Toyota.

Jluzon0831

Aug 16, 2016

My experience with this dealership was wonderful and unbelievable. I had such great from all the workers especially from Tim. He took the time out to exceed my needs and and helped me as much as possible.

Mary Ann Venezia

Aug 14, 2016

This was the first time we interacted with Meghan. That being said, I can't say enough good things about Meghan Dwyer. She couldn't have been more professional and knowledgeable concerning our leaseing of a new Rava 4.

Andy

Aug 12, 2016

I've purchased seven vehicles over the years from Sean. I have been very pleased with Sean, and will continue to use him. No pressure & No-nonsense guy. TO SEAN THX BUD LOVE THE VEHICLES!!! PUT A PICTURE ON YOUR PROFILE SO PEOPLE KNOW WHO YOU ARE

jobats

Aug 12, 2016

All of our experiences from the first greeting to the time we picked up the car were fantastic. Tim our salesperson was extremely helpful in deciding whether to buy or lease. This is our forth camry..

Kathie Keller

Aug 12, 2016

Sal was exceptional in his willingness to be helpful. From the first visit to the last, he was so accommodating, showing courtesy and consideration at every opportunity. He was very honest and helpful with us as we were trying to decide on which models/features we were interested in. He even picked us up at the train and bus stations to get us to the dealership when the car was ready. I'll definitely recommend him or call him again if I need help with anything.

TimTacoma

Aug 10, 2016

Sean Dietz was such a pleasure working with, very easy going, no pressure straight to the point kind of guy. I went to other dealership's and got the typical saleman type stuff. Not with Sean, he is a great guy who cares! Gives out his cellphone number and answer me whenever i had questions though the process. Great guy, great dealership, highly recommend.

Tommy1414

Aug 9, 2016

My experience was going well until it was time to pick up my car. I bought a certified used car. When I picked it up I was handed a key and half. When I asked my salesman where the pad was. He said he would look into it and call me tomorrow. 3 days go by and not a call back. I call him . He tells me he will call me tomorrow. Tomorrow cones and goes. I call the following day. He tells me the pad will cost $250 plus a programming charger which he doesn't know. I don't believe I should have to pay for a key I didn't lose!

zhong

Aug 9, 2016

Louis is very patiently helped my husband with all the questions.he is very professional and knowledgeable with the product that he is selling.we compared a couple of the dealership before we went to Smithtown Toyota.Louis gave us the better deal and better looking truck with some extras.

Toyotatillidie

Aug 8, 2016

Guys are very cool and friendly. Have a good sense of humor and know how to take care of you. One of their salespersons, Sal, was very helpful and got me my dream car (aka Corolla). Overall, good guy, down to earth, a people's person. Deff recommend this dealership.

Adr209

Aug 7, 2016

The dealership was prompt and responsive to a minor complaint I had. Great customer service. I'm satisfied with the way my concern was handled.

Frank1971

Aug 1, 2016

Chris Malerba and the team at Smithtown Toyota get it. They understand what buyers want in a dealership and they deliver. Could not be happier with my recent purchase. I would recommend them to everyone.

Frank D.

Jul 31, 2016

This is our third Toyota vehicle our family has purchased over the last 6 years from Smithtown Toyota. They are very patient and worked with me to get the right vehicle with desired options at a good price. The 2016 Hylander AWD XLE in our desired exterior and interior colors and additional options is a fantastic vehicle. Very pleased with it. They also handled a lease return of another make with no issues. Made it real easy and smooth. Highly recommend this dealer.Thanks to sales person Louis Bilous for his patience in working with me and getting me the best deal.

John O'Keefe

Jul 28, 2016

I have purchased six new cars in the past seven years from Tim Payton. Additionally, I have recommended several family members and friends. Each experience has been wonderful and I would highly recommend seeing Tim. No pressure, knowledgeable, courteous, and a great deal each time ... very different than other negative shopping experiences I have had at other dealerships. It is truly a painless experience.

Stefan Rybak

Jul 21, 2016

My wife and I went into Smithtown Toyota to look around, meaning that it wasn't our intention to buy anything but rather to compare Toyota vehicles and deals with the Hondas we had, and the deals one of the local Honda dealerships had proposed to us. Before going into Smithtown Toyota, our thought was to trade our Hondas in for brand new Hondas, which we'd done previously. With all due respect to Honda, Smithtown Toyota absolutely blew us away with their kindness, professionalism, customer service and the deals they offered! We got a brand new 4 Runner for my wife, and a brand new Corolla for me. Neither my wife nor I have ever been Toyota owners before, but we are now! Special mention must be made of Sales Manager Guy Albergo, Salesperson Lou Bilous and Finance Business Manager Diego Rivas ... all outstanding!

irenefrompatchogue

Jul 19, 2016

Salesman Tim P. was great; got me through the car buying experience quickly and painlessly. He returned my call when I had questions after I left. I would definitely recommend him and this dealership.

Northport Taco

Jul 19, 2016

First new car purchase in 23 years - salesman Tim Payton was knowledgable, conscientous and thorough. Answered all my questions, knew the vehicle inside and out and gave me a good price on a high demand vehicle (2016 Tacoma). See you again in 2039!

Cholly O.

Jul 16, 2016

I went to two separate Toyota dealerships in the area before stopping by Smithtown Toyota. What a mistake - I should've just gone here 1st. Richard Milano greeted me right away once entering and it was like talking with an old friend that I haven't seen in a while. We caught up on what I was looking for and he showed me a few cars that fit my needs perfectly. Before I knew it, a match was found and everything was set. Never did I feel pressured by Rich to get the deal done right then and there. When I felt that it was the right car, I let him know and the rest was taken care of by him and his team. Save yourself some trouble next time you go car shopping and go to Smithtown Toyota. I know I will.

irandolph

Jul 13, 2016

Meghan Dwyer was exceptional. She knew all the features of our Camry and took the time to explain them. Meghan was extremely friendly and went out of her way to give us the best deal possible. We were fortunate to find Ms. Dwyer and Smithtown Toyota.

Apj4591

Jul 11, 2016

Smithtown Toyota made my car buying experience easy. Everyone in the dealership was friendly easy to talk to. I dealt with Sal in sales and Stacey in financing and they were both excellent. No BSing around. I knew what car I wanted when I went in and immediately worked out a great deal. Went home with my new car the next day. Will definitely return when it's time for a new car

Environmental Geese Control, Inc.

Jul 7, 2016

This is the second vehicle I have purchased from Smithtown Toyota. The salesman Lou Bilous was very courteous and polite as well as knowledgeable of the model vehicle I was interested in. I felt Lou went above and beyond making sure everything went smoothly and that I was not there longer then I expected to be since my time is very limited running my own company. Even the finance officer Stacey was delightful and efficient as she processed and completed all the paperwork. I must say, dealing with Smithtown Toyota has been my first pleasant experience with a car dealership in over 35 years of purchasing cars. Smithtown Toyota service department is also extremely accommodating to the limited time I have to have regular service performed to my vehicles. I am in and out of service within 30 minutes for an oil change and any other milage service requirements. I highly recommend Smithtown Toyota.

JimmyJames311

Jul 7, 2016

This was my first time leasing a truck and smithtown Toyota made it very easy. I dealt with Sean as my salesman and let me tell u this guy kicked xxx. He let me know right off the bat that he was a straight shooter and wasn't gonna xxxxxxxx me and he delivered. Very honest and thorough thru the whole process. Much appreciated guys, I would recommend u any day of the week. Good looking out...

bestbuy

Jul 5, 2016

Dealership is comfortable and professional. Staff are knowledgeable, mature helpful and pleasant.I explained what I was looking for and they found it ,ordered it ,and whole transaction was unpressured and smooth.

Ifusil

Jul 1, 2016

Terrific experience and good price Louis is great. Car prep was awesome too. Will come back for next purchase when lease is up in 3 years

Robert Pickus

Jun 30, 2016

Meghan Dwyer was a real pleasure to work with on our lease. She made the process smooth and seemless. She is very professional as well. I would be comfortable referring others to her.

Adr209

Jun 26, 2016

Sean helped my mom purchase her first car at 62. Sean has a great "no BS" approach. He is attentive, responsive and very personable. He took us step by step through the process and even took the time to set up my moms phone in her new car. He is great! In general, all the staff was professional and friendly. Great experience.

Big Jim

Jun 26, 2016

Went there on Fathers day to see about a Camry, was the easiest time I ever had buying a car. The sales Lou Bilous was informative, understanding of my needs and a pleasure to deal with. He showed me several cars and explained the difference between each model, When it came to sitting down to discussing the price he worked with me on my trade-in, and gave me the numbers for each car I looked at. There was no pressure to buy he just laid out the numbers and let me make a dissension. I would recommend Lou to anyone looking for a car.

Ktdogluvr

Jun 25, 2016

She was very knowledgeable and I would purchase another car only from her. Great experience overall!

Annie C.

Jun 22, 2016

We had a very good experience in dealing with Smithtown Toyota. Our sales rep was Meghan Dwyer who was absolutely wonderfu. She was competent, pleasant and very knowledgeable. She is probably the main reason we leased our car from this dealership.

GrannyLane

Jun 18, 2016

I bought a new RAV4 and it was a wonderful experience . They explained everything that I was getting and there were no hidden fees ! Tim spent time with me explaining all the systems and helped connect my smartphone .

Pearl camry

Jun 14, 2016

Probably no different at other dealers but I would not recommend trading in your vehicle. They just gave me a low ball figure on the 2011 camry, did not care that I was the original owner, had all service records, car was immaculate and they allowed $11,000 towards my new camry. They are now selling it across the street for $15,995 with their "discount" bringing it down to $14450. Come on, I expect them to make a profit, but low balling me to make this much? Not fair and really taking advantage. I am extremely pleased with the new car purchase procedure, but very unhappy with the trade in experience. Maybe it's not only this dealer, perhaps the whole industry has to rethink they way this process should work. Thanks to Ben Zimmet for the smooth sales process of my new camry.

nicegirl05

Jun 13, 2016

Second Toyota I've purchased, and I wouldn't go anywhere else! Lou Bilous was the salesman for both of my purchases. He is so helpful throughout the whole process, and really takes the time to show all the options/functions the car has when you are picking it up.

pToyota123

Jun 12, 2016

For a young girl Meghan was extremely knowledgeable of the product a 2016 Rav 4 Hybrid-never felt any pressure to buy and she made the experience a positive one would ask for her personally if we are in the market for a Toyota again hands down!

rolando santiago

Jun 10, 2016

Just picked up my new 4Runner from Ben at Smithtown Toyota, and I couldn't be more pleased. Ben spent almost an hour explaining all of my vehicles features and showing me how to customize my options. This vehicle has things I never knew! Thanks Smithtown Toyota for making the purchase painless and transparent.

lindar

Jun 9, 2016

Thanks to Louis Bilous, we are the very proud owners of a 2016 Avalon. Thank you Louis for making our purchasing experience one that we will not hesitate to highly recommend to our friends.Your professionalism and knowledge of the car exceeded our previous experiences with other dealerships. You are a pleasure to work. BRAVO

jrsunara

Jun 8, 2016

Meghan Dwyer made it a pleasant experience from helping to select vehicle right for me and answering all questions I posed. She called back and verified that the Carrolla I selected had timing chain instead of belt. Meghan was not pushy as a typical salesperson and that was a plus for me.

Jack

Jun 6, 2016

Meghan Dwyer was excellent. Very knowledgeable. Never felt any pressure to buy a car. Would definitely use Smithtown Toyota and particularly Meghan Dwyer again as a sales consultant,.

Bill P

Jun 3, 2016

Hats off to Greg Wire and Staci Meehan for making my purchase of a new Camry a great experience. Greg was very knowledgable about the product and led me to an excellent decision.

smillington

Jun 3, 2016

Meghan Dwyer was an absolute pleasure to work with. We didn't anticipate walking out with a new car but we did. She was incredibly professional, did not rush us and was not pushy at all. She is by far one of the nicest car sales representatives that we have worked with. I usually dread looking at new cars but Meghan made the process easy and seamless with our trade in. I would highly recommend working with Meghan and we will definitely go back when we need another car. We couldn't be happier with our decision.

rnanpc

Jun 2, 2016

I leased another RAV 4 from Paul Varandas . Excellent service and speedy pickup of a new car. The dealership had a barbeque on Memorial Day which made it special. I recommend Smithtown to all I know.

jane&john73

Jun 1, 2016

Sal Ingraselino, Stacy Meehan and Liz Skiba are WORTH THEIR WEIGHT IN GOLD! We live on the Eastern Shore of Maryland and when our son, a Special Forces Green Beret Staff Sergeant, currently forward deployed on an ODA in Afghanistan asked us to help him find a used Toyota Tacoma; we immediately went to the USAA Car Buying Service. Although Smithtown Toyota/Scion in NY is four hours away, they had the exact vehicle that we were looking for, so we took a chance and we're so glad that we did. Sal was ready and waiting for us when we arrived and the truck looked like it had just come off the showroom floor. Throughout the purchase process he checked in with us periodically and the day after we left NY he called us to make sure that we had made it home safely. Stacy guided us through the challenges of purchasing a vehicle by Power of Attorney and prepared the Maryland MVA paperwork so we were in and out of the MVA in under thirty minutes. Liz responded to our initial inquiry, provided liaison with the USAA Car Buying Service, and followed up after the purchase. We would like to express our gratitude to Smithtown Toyota, Sal, Stacy, and Liz for not only exceeding our highest expectations, but for performing above and beyond the call of duty for one of America's chosen soldiers.

lgl8blmr

May 19, 2016

Great dealership & was happy with everyone I came into contact with. All were very helpful & I felt had my best interests at heart. Extremely knowledgeable. Answered every question I had.

LARRYM45

May 17, 2016

SINCE 1998 I HAVE GONE TO SMITHTOWN TOYOTA 3 DIFFERENT YEARS AND I COULD NOT CLOSE A DEAL WITH THE SALES PEOPLE THERE. THEY LET ME WALK OUT AND I BOUGHT 3 TOYOTAS AT OTHER DEALERSHIPS. THIS CAR IS THE FOURTH TOYOTA SINCE 1998. LOU SAID THEY WOULD NOT LET ME WALK OUT THIS TIME WITHOUT PURCHASING A CAR. HE WAS RIGHT. I GOT A GREAT PRICE, CLOSED THE DEAL, AM VERY HAPPY WITH SMITHTOWN TOYOTA AND LOU AND GENERAL MANAGER MARK SCHWARTZ. THEY ARE VERY PROFESSIONAL AND THE PURCHASE WAS EASILY MADE. I LOVE MY NEW 2016 CAMRY XLE.

mp+dp

May 15, 2016

I highly recommend the dealership and would suggest asking for Lou Bious. Fair, to the point, and thorough. No BS. Staci M did a nice job as well on the business end. Thanks!.

JoAnne8

May 14, 2016

I read others reviews and have to say the same..unbelievable experience! Friendly Informative I highly recommend the dealership and would suggest asking for Lou Bious!Jo-Anne

Btc713

May 9, 2016

I can't say enough good things about this dealership and especially Lou Bilous. Lou spent a lot of time showing me various new and used cars. He never pressured me to buy and I felt like he really wanted to find the best car for my situation. He got me a great deal and even the sales manager, Guy, came over to make sure I was happy with everything and spent a few minutes talking and laughing with me. Mitch, the finance person had everything ready to go and a few signatures later I was done!! A very smooth, pleasant experience all around!!!

Garage

May 7, 2016

I was planing to trade my Jeep for a Tacoma, the sale person had really hard time to find the payoff amount for my trade. Humm !!!! Really strange. Incompetent,lack in training and product knowledge.

HLClare714

May 7, 2016

I just purchased a tundra from smithtown toyota. It was an amazing experience. I was immediately greeted by the pleasant and friendly receptionist. I then worked with Lou B. who is one of the kindest, most helpful salesmen I've ever met. Guy was also incredibly helpful. I was able to turn in my Prius lease a little early and get the Tundra at an extremely fair price. On the day of pick up, everything was ready for me when I got there. The truck was beautifully detailed and I was driving off with my new truck before I knew it. It truly was an incredible car buying experience. Thank you, Smithtown Toyota!

Bruce Creighton

May 6, 2016

I was very impressed by the dealership as a whole......and by the young lady-Meghan Dwyer who sold me my new Toyota Tacoma SR. she spent a good amount of time listening and tending to my desired features, took me around the lots looking at vehicles........made sure they took it for cleaning up immediately after i decided to buy it.......and called me several days after the purchase to see if i had any questions or concerns.....that has never happened to me ever in my life( i am 64) after purchasing a vehicle.......she was pleasant, fairly knowledgeable , friendly and accomondating....the car industry needs more salespersons like Meghan...........

frikitariqi

May 6, 2016

It was a regular transaction. Trade in valued , deposit paid, car was to be picked up the next day.I was getting many accusations thrown at me in the finance office. It felt like an interrogation. Once I paid a deposit and signed on the dotted line, I was treated like trash. Definitely not coming back. I'll gladly spend more money elsewhere instead of coming back. The sales experience left such a bad taste in my mouth that my wife and I don't even want to come back to this place for service. I'll be taking my next purchase elsewhere.

murphy6732

May 6, 2016

Had a great experience with Rob and Meghan at Smithtown Toyota. I called a week after I made a purchase with some questions and they got back to me immediately. I was very pleased with the no pressure very at ease way they did business with me. Two thumbs up!!

rmueller2

May 5, 2016

We came in to the dealership having done our homework and knowing what we were looking for. From the start, Richard Milano was pleasant, knowledgeable and helpful. He listened to what we were saying, and after offering input, was wonderful in closing the deal. I would absolutely recommend this dealership and Rich in particular!! Thank you for a great experience!!

Jagger45

May 3, 2016

shopped cars from dealer to dealer looking for a Tacoma. decided on used to get more options.wound up with a limited loaded. under 20,000 miles. staff was quick and courteous.

frankdestef

May 1, 2016

Bought a new car from this dealership a few weeks ago, every step of the process was pressure free and very easy to go through. My salesman was Louis who was knowledgable on the product and extremely customer friendly. Will recommend this place to anyone in the market for a new vehicle.

John S.

May 1, 2016

Recently purchased a new Prius through Lou Bilous at Smithtown Toyota and I couldn't be more happy with the professionalism, knowledge and courtesy of Lou and all the other people involved in making my purchase possible. Lou went out of his way to make sure that everything was taken care of and on time. This is the second car for my wife and I from Smithtown Toyota and I will not hesitate to go back to them for the next one.

Adam

Apr 29, 2016

Great experience. This is my third car in 9 years and have always had a great experience. I would highly recommend Smithtown Toyota for anyone looking for a new car.

daisy2

Apr 27, 2016

I'm a repeat customer at Smithtown Toyota. I had a Scion for 10 years, and recently purchased another. Lou Bilous helped me and my husband in choosing the car. One of the reasons I liked buying the first Scion was that I could avoid a high-pressured sales pitch, because it was a all-inclusive package price. Lou guided us through picking out the car without pressuring us, and helped setting up the necessary details of the purchase very efficiently. He was very upbeat, and a pleasure to deal with. He made the car buying experience pain free. My husband and I were both impressed with him, and with Smithtown Toyota.

Joanna Mancini

Apr 20, 2016

Express service rep and manager ...Dave and Tiffany who.is rude and misinformation.... I would NEVER purchase here because of this... Who wants to deal with Tiffany everytime to have to service your car. I spoke to Dave mgr.. Not much accomplished other than he and Tiffany coming out of back room laughing. Why buy here to deal with Tiffany

T. Johnson

Apr 18, 2016

I went back to Smithton Toyota to lease my 2016 Sienna. I had previously purchased a used car from them a few years ago. And had a great experience both times. My salesman Louis Bilous was a pleasure to deal with. He took the time with my wife and I and got us the right price and a minivan we Love.Other dealers left us feeling like we were being ripped off. Not so with the folks at Smithown Toyota.Thanks Louis and Jeff B. in Finance. Will go back to them for my next Toyota.

aposjo

Apr 17, 2016

Bought my third new vehicle from Lou because of the outstanding professionalism of the entire dealership. The overall dealership experience is head and shoulders above any other dealership I have dealt with. Lou makes sure everything is done right and with the customer in mind.

Paul

Apr 12, 2016

Went back to Smithtown Toyota today for my second lease of a Prius. We were helped by Lou Bilous again and all went as smooth as can be just like last time. I was in/out in no time and left with the new car later that afternoon. Would recommend to anyone looking for a Toyota! Paul Allocca

Newcar2016

Apr 9, 2016

From the initial call to arrange an appointment through the entire process, everyone at Smithtown Toyota was very friendly and pleasant. We had the good fortune of working with Lou Bilous who was excellent. It was our first time purchasing a car and Lou was extremely patient and thorough in answering our questions and explaining/showing us various options with the different trims. The test drive was very helpful and Lou knew to point out features that were important to us. We did not feel any pressure to make a purchase and we're grateful our experience was so pleasant. We choose the 2016 Highlander XLE.

camryguy

Apr 6, 2016

Tried trading in my 2013 Honda Accord at the local Honda dealer and was going to lease a new one from them but they were a complete ripoff. After a couple of days I decided to go to Smithton Toyota and check out the 2016 Camry SE and loved it. Smithton Toyota gave me a great deal on the trade in and lease that my wife and I decided to trade in our 2012 Camry for another 2016 Camry Se and once again got a great deal. We dealt with Meghan Dwyer, Ben Zimmet, and Tim Payton over the 2 week period and would recommend any one of them.They were wonderful and will be coming back. Love the Camrys.

Cathy

Apr 6, 2016

Meghan Dwyer was my salesperson and she was exceptional. I would recommend her to anyone in the market for a car. This was my third time buying a car from this dealership, and this was the best experience I have had with them.

beachbum,linda316

Apr 4, 2016

I saw an advertisement online for the best price for my car. It was through TrueCar. Smithtown Toyota was listed as a participating dealer. I left my name and number and vehicle I was interested in. I got a call right away and Liz was very helpful. We made an appointment and I was connected with my salesman, Lou Bilous. He was so friendly and so helpful! It was worth the trip to be able to work with him!

joeo

Apr 3, 2016

I had just started looking for a car and wasn't looking forward to the process.... it usually takes time researching the cars and the right dealership as well as making a decision and finalizing the deal. The salesman at Smithtown toyota was very helpful... he found the car I was looking for, was able to configure the deal to fit my needs

repeat buyer

Apr 3, 2016

Lou is a great salesman! Incredibly knowledgeable and patient...Enjoyed the experience. Bought from him in the past, always explains and takes time .Thanks Lou

ANN0216

Mar 25, 2016

I researched this dealer, and bought a car from them in 2008, so I was hoping for a good experience. I made my appointment with the help of AAA. It went so smoothly it was unbelievable. I worked with Meg Dwyer. She is knowledgeable and sincere, and has a great sense of humor. I brought my sister with me, and we actually had a good time! I picked up my car on 2/23, had a couple of questions since then, and Meghan was right there for me, so follow-up is great, too. The manager, Guy Albergo, is straightforward, also giving you that sense of confidence that you are dealing with people with integrity, like Meghan, and also the financial people, Diego Rivas and Mitch Sirota. I did a lot of research, and I believe I got a fair and honest price and was never doubtful, never felt like I was being cheated.

Ala Eileen 723

Mar 14, 2016

We had a positive experience with sales person Louis Bilous, he was knowledgeable and helpful. He was easy to work with, considerate and polite. We ended up purchasing a 2016 Highlander and we are very with it. We highly recommend the Smirhton dealer ship and salesperson Louis Bilous.

Backbear

Mar 14, 2016

I had a very positive experience at Smithtown Toyota. I had contacted Lou Bilous through a recommendation of a friend. It was time to replace my previous vehicle, but I was undecided on what to lease. Lou let me test drive whatever I wanted to as many times as I wanted. I was there for a good 5 hours. He answered all my questions and made recommendations on what to lease based on my current situations. It wasn't just a sale to Lou. He wanted to put me in the right vehicle. I left there with a good feeling that I made the right choice and got a more than fair deal. I have already recommended Smiththown Toyota to several friends.

Bouncenbible98

Mar 14, 2016

I knew I wanted a Tacoma and went to a couple dealerships and then went to Smithtown Toyota and met Rich. He is a very nice guy and explained everything very well.

Got a New Car

Mar 12, 2016

I had a very positive experience at Smithtown Toyota with Lou Bilous. He was low pressure and easy to negotiate with. I ended up purchasing a 2016 Rav 4 and am extremely happy with it! Lou was great from start to finish. I absolutely recommend Lou and Smithtown Toyota!!

Aleak

Mar 7, 2016

My lease on my 2013 Toyota highlander was up. Having owned and leased many Toyota's in the past I wanted something different. Not because I was unhappy with Toyota but looking for a change. I did visit other dealers but ultimately leased another Highlander (2016). I was surprised at the change in appearance and handling of the 2016. What sealed the deal was the customer service that Lou Bilous gave. I had leased my previous 2013 Highlander from him and was very happy with that experience. He is very knowledgeable and patient during the decision process. He really takes the time to make sure you are happy and gives a great tutorial before you drive away. I would definitely recommend Lou Bilous to my friends and family. He is an asset to your dealership.

Galletta, leslie

Mar 3, 2016

This salesman was so very professional. I'm so glad I went there after having a miserable time at sunrise Toyota. Eric has bent over backwards to help with all my concerns. He has great eye contact and I'm sure he is listening to what I am saying instead of just trying to make a sale. He took the time to help me with every issue of my purchase. I feel that I was not taken advantage of or ripped off in any way. I will always go back to this dealer and have given out his card to many of my friends. He is one of a kind and the dealership should be proud to have someone like him representing their business. Thank you very much!!! I give him 100 stars!

TOMC2016

Feb 18, 2016

Don't have a customer Leave knowing there is a problem work together speaking tocustomer relations is not the way to solve problems Take notes

Priusbuyer

Feb 16, 2016

We bought a 2016 Prius 4. I was about to close a deal the very next day on a Honda Accord Hybrid....I figured I stop in and car match with the Prius. Louis' knowledge, preparedness, professionalism were second to none! Stacy (dealer finance office) was 100% "No-Nonsense" and straightforward! I've been buying new cars for 20 years and have never had a better experience. Also, the price was below the average on truecar.com. Top Notch!!

Gismondi

Feb 15, 2016

Louis Bilous was our salesman he was fantastic in helping us find our new car we could not be happier with this experience, we will return and defiantly refer Smith town toyota and Louis Bilous for a great deal and top notch servicePeter Gismondi

MMockler

Feb 6, 2016

Smithtown Toyota was the last dealership we visited and found it to be the best. Our salesman Rich was terrific. He listened to everything we were looking for in a car, our budget and found the perfect vehicle for us. He explained the buying process and answered all our questions without us feeling pressured, something that we felt at other dealerships we visited. Overall great experience.

Amych

Feb 3, 2016

Let's face it everyone wants the same thing when buying a car, the most of the car for the least amount of money! Every one wants to feel like they got a great deal! Well then this is the place to get your car! I walked in after numerous conversations with Greg, who basically did all the shopping for me. I told him what i was looking for , tweeked it a little and boom, there was my car. I stopped in unannounced the night before the snow storm. You could imagine, everyone else is shopping for bread and eggs and they want to get home and I walk in! That's when i met Eric Kandler. I gave him all of the homework that Greg gave me and he showed me my car! Which incidentally was bumper to bumper in the wayyyy back of the lot, in preparation for the snow. Eric and I went through the maze of cars and Eric was apologizing for the long journey until we found my car! Eric patiently waited and never once did i feel like He wanted to just get home. I ended buying that car and worked with Mitch in finance. There couldn't be any more relaxed, professional, confident team that I had! I never felt pressured, never felt rushed, not even those shady deals that go on, when they have to talk to the manager! I left tonight with , yes the car I wanted but also that great feeling of a great deal! I will tell everyone to go there, great job, oh and I love the car! Thanks to Greg (bdc) who without him I never would've walked in, and then Eric Kandler, and Mitch in Finance! So happy!

anthony921

Jan 30, 2016

My Toyota salesman of 30 years, from another dealership, recently retired. Based on the reviews from this website and others we decided on Smithtown Toyota and Lou Bilous. We met Lou about a month ago when my wife and I went in for a test drive. My wife was interested in a 2016 Rav4 Limited and he answered any and all questions that we had. At no time was there any pressure to buy/order which for me is the BIGGEST turnoff at any dealership. We agreed to return when the 2016 model showed up at the dealership. My wife and I left with a very good feeling about Lou. We returned in the middle of this month and placed a down payment on a 2016 Rav4 Limited. Lou could not have been nicer. His easy going ways made the entire process a pleasure ! My youngest daughter was with us and she was so impressed with Lou and the 2016 Rav4 that she also placed a down payment for one. We then met Diego and like Lou he couldn't have been nicer. There were no hidden charges or extra dealer fees added on except for the document fee of $75.00. Lou was able to locate the car we wanted from another dealership and on January 27th we went to pick it up. Lou went over the car in detail, again, answering all questions about its many features. We then met Stacy to go over the final paperwork. Again, no pressure at all to add additional options. She was a pleasure to deal with !So our first experience with Smithtown Toyota was a very positive one. This is the way car buying should be. An honest, knowledgeable and friendly staff combined with fair pricing. I look forward to returning when my daughter picks up her Rav4 next month.Thank you Lou, Diego and Stacy !!!!!Kathy & Anthony

alana&brian

Jan 25, 2016

Just wanted to add our support for Smithtown Toyota. Our experience was really great here. All of the staff were incredibly responsive to our phone calls, friendly and knowledgeable in their service, and seemed honest and straight-shooting. Thanks to Liz and Stacy for helping us get in touch with the right folks, and thanks to Mitch for a smooth documentation process. Many, many thanks go out to our salesman Louis B., though, who helped us get the car we wanted even though it wasn't available from the Smithtown lot, gave us a fair price (we did a lot of due diligence!), was honest and patient in answering all of our questions, always called us back quickly, provided us with a ton of useful information when we picked up the car, and just seems like a genuinely honest, nice, and friendly guy. :)

barry57

Jan 5, 2016

We have sat around other dealerships for hours, getting more and more annoyed. Here we were treated as partners in finding the best fit for us. Tim was cordial and easygoing. He saw that we knew what we wanted, so did not try to push us into purchasing items or plans we did not need. His was altogether a most pleasant and efficient customer treatment.

Tony Cannizzaro

Jan 1, 2016

Purchased many new Vehicles over the years. Louis is by far one of the best.Makes you feel comfortable and relaxed like a family member. Very pleasant experience. Will definitely be a return customer.

Seantrdpro2016

Dec 24, 2015

Sean was quick and on point. No real BS which is what I like. I knew what I wanted and he made it happen with no aggrevation. I would highly recommend dealing with Sean and the Smithtown Toyota dealership. This was my second great experience with them. Thanks!

J3ff

Dec 20, 2015

Walked in on a Thursday night just wanting to test drive the Prius because my girlfriend wanted something that is fuel efficient and could get her the clean pass. Louis was very straightforward and gave me a great price and we left on a good note. After visiting another Toyota dealership and not having the best experience it was a no brainer to back to Toyota of Smithtown. Thank you Louis and Diego from financing for a great experience.

MikeM

Dec 19, 2015

Sean was truthful, easy to work with and very accommodating. Got the truck I wanted at a reasonable price. Diego in finance was also a pleasure to work with.

Navyflier

Dec 5, 2015

It was the worst of times. Totaled my car (after a 15 year courtship) Sean Dietz of Smithtown Totota made everything easy (transferring plates etc), including finding my new love. He helped me find the best car at the best price. I am very grateful. It became the best of times. Arnold E Katz, MD

Doris B.

Nov 19, 2015

Tim was very helpful and fair in my selection of my Corolla. A real gentleman! Was relieved when he went over how to use everything in the car as my old Corolla had standard shift, no phone, roll-up windows, etc. A good experience for an old lady!

Denise Beckman

Nov 16, 2015

Wow! Is the best way to describe the service you get from Smithtown Toyota. Benny and Stacy were amazing. My car went on fire on Monday while I was driving it. Emotional and shocked I started to hit the dealers looking for a used car. As I was not yet ready to purchase a car, I had little money and nothing to trade. I saw some used cars I liked on line at Smithtown Toyota so I went to see them with my husband. We explained to Benny that payment was going to be a big factor for us. He ran thru the options with us and showed us the differences between buying new, buying used and leasing. I never thought I would qualify for the lease which is why I never even had it as an option. My husband had also always purchased used cars his whole life. Benny went thru the payments of the leases and it fit our budget. He showed us the 2016 Corolla which was much roomier then we expected and has a high safety rating. After your car goes on fire, safety is definitely a concern... :). We left the showroom happy with our choice. Now this would of been enough for me to write this review but then we got to the dealer to pick up the car and were amazed at the service yet again. And Again I say Wow! My dad always traded his car every few years. When he got the cars home it would be my job to read thru the book and show him all of the features and set his radio stations. Benny did not just have me sign and drive like the other dealers had my dad do. Benny walked us around our new car and showed us all of the outside features. He then sat in the car with me and ran thru all of the options and showed us how to use them. We are so grateful for this service as the car has features we never had in other cars. Lots of new tech that neither of us are used to. It would of taken us a month of playing with the features to figure them all out. Great Job Benny.....Now again, this would of been enough for us, But then we sat with Stacy. She walked us thru the paperwork and explained everything we were signing for. This was my first lease so she was happy to explain. She answered all of our questions and was so pleasant about it. She did not try to rush us thru and allowed us the time to read thru the docs we were signing. Great Job Stacy....Thumbs up Toyota.... These two employees are gems in our book. They will be recommended to all of our friends and family. Looks like my husband and I are Toyota people. That dealer will definitely see us again when we trade into our next lease.... See you in 36 months.

ShaShe

Nov 7, 2015

My visit to Smithtown toyota was very pleasant. My salesman was very honest and didnt play games like most places. We worked out a deal quite quickly. My purchase went very smooth with my salesman Louis. He was very informative and to the point. I can't see myself going to any other dealer after this great experience.

rolm7598

Nov 6, 2015

I recently purchased a 2012 Prius plug-in from Rich who made the entire process painless. Usually shopping for a car is a war that I am well versed on. The negotiations with Rich were honest and friendly. No usual sales tactics like stalling and telling us the offer was only good for the day stuff.Rich explained things great and after the sale helped move the paperwork along even though it was a busy end of month time. Great customer service.When buying a used car ask for Rich. You will be very happy you did.

christina2392

Nov 3, 2015

I would recommend this dealership and salesman I worked with because I had a very positive experience while visiting. Lou made my experience of leasing my Toyota Rav4 less stressful because he explained the whole process of leasing this car. Lou made my experience at Toyota a great one and I would highly recommend him as the guy to go to when purchasing/leasing from Smithtown Toyota!

cubeauchamp

Oct 18, 2015

Mike Siemon, waited 4 months after i gave him deposit for a 2015 tacoma, then i changed to a 2016 he was very helpful and walked me thru the process, no pressure

42292

Oct 8, 2015

I had a wonderful experience with the staff at Smithtown Tacoma. In particular, Louis Bilous was extremely helpful and guided me through the process of leasing my 2015 Toyota Tacoma. I would highly recommend him and would definitely use him again as my salesman.Dean

Matthew

Sep 18, 2015

I was in yesterday and spoke to Benjamin about a 2015 TRD Pro 4 Runner. What this salesman did to help and assist me to find one is truly remarkable and shouldn't go without notice. I'll make sure to recommend everyone I know to shop at this dealership and pay Ben a visit. Their truly isn't enough guy's like that in the industry and he's a diamond in the rough.

waste of time

Sep 14, 2015

Lou Bilous was a great salesman. I bought the truck at a fair price. I didn't feel pressured to buy the truck, he took his time with me. I went to the dealership 3 times before I bought the truck. (It was a lot of money and wanted to make sure I was getting what I wanted). The staff there was nice and helpful.

viejo99

Sep 11, 2015

The sales person, Tim Payton, was informative, considerate and even funny. The negotiation was painless. We took delivery from an in stock Sienna and are very happy with the experience and with our new vehicle!

LBianchi

Sep 5, 2015

This was my first car without the support of my Mom (she lives in NJ). Lou helped explain everything and was so patient. I will definitely be coming back when my husband needs a car. I trust their experience, their prices, and their help. Thanks Lou!

1stQuality

Sep 1, 2015

We recently purchased a new Scion xB from Smithtown Toyota / Scion. Our salesperson, Greg Wire, is a knowledgeable professional who was reliable and helpful throughout the transaction. Once we selected the new car and agreed upon a very fair price for our trade-in, the financing and paperwork was completed in a pleasant and pressure-free environment, and we drove home on new xB the same day! We comparison shopped the other local dealers and were pleased to purchase our new car from Greg Wire and the team at Smithtown Toyota/Scion.

just a review13

Aug 28, 2015

To Whom It May Concern:I usually dont write reviews but this time I am making an exception. Smithtowns salesperson, Rich Milano, is a special person. Yes, he offered me a great deal which at the time I didnt know. I was about to spend thousands of dollars and to me no car was worth any amount above a few thousand. To me a car is a drive to work, screaming children or a trip to me mother-in-laws. Not a place to invest thousands of my hard earned money. However, what struck me at the time of our first meeting was his friendly, warm and engaging manner. We talked about family, our common interests and my primary needs for being at the car dealership. He was able to put me at ease and get down to business. My distaste for all salespeople seemed to disappear. His ability to engender feelings of trust, honesty, professionalism and caring were relaxing me and making the experience painless as I got to know him. For those reasons, I wrote this review. I am very happy with Rich and Smithtown Toyota and will recommend them to my friends.

linda333

Aug 21, 2015

Went to Smithtown Toyota met with salesman Louis Bilous. He was very pleasant and helpful. The team at this Toyota dealership are wonderful. Louis took a good amount of time to explain the different cars that we were interested in. He also pick out the type of car that we would prefer the most with what we wanted in a car. He took us out for a test run and explained everything to us. He was very patient and knowledgeable about all the questions we had. Stacy Meehan was the financial person we had to see about the lease of the car. Both Louis and Stacy were excellent and gave us the utmost respect and did not try to pull the wool over our eyes. My husband and I would recommend Smithtown Toyota and to see Louis Bilous, one of the best salesman at that location. We thank all of the staff for helping to make Smithtown Toyota a great dealership.Thank you,Linda and Charles Dixon

Alan N.

Aug 18, 2015

Rich was great. Had looked around before going to Smithtown Toyota but Rich helped me find a car that suited my needs and made me feel good about the deal.

Car buyer

Aug 13, 2015

Rich was very friendly and professional in every aspect. He made my daughters care purchase quick painless and easy.i did shop around prior to speaking to Rich and found Smithtown Toyota to be the dealership with the most to offer at the best price. Rich was very caring throughout the whole process and kept me updated from start to finish and made us feel very comfortable and not pressured like most car salesmen do. The whole team at Smithtown Toyota from top to bottom are top notch and can't be beat. I strongly recommend this dealership and Rich was the best.......thanks again Rich

Lmuty

Aug 10, 2015

I went into my car buying experience knowing I wanted a RAV 4. Smithtown made the process of trading in and buying new extremely easy and hassle free.

DissapointedReturnCustomer

Jul 29, 2015

Used Edmonds.com price promise. Called and spoke to salesman Greg Wire. He told me they woould honor the price.He told me care was available. I left $100.00 deposit over phone to hold car. Went to dealership. This was one of the most painless car purchases I have ever made. Smithtown gave me what I felt was a fair trade in on my old car and there was no haggling at all over the price of the new car. I would use Edmonds Price promise again. Total time to purchase the car was under an hour and 30 minutes including appraisal of my old car and signing the agreements. Picked up car two days later. Again a very quick and efficient process. there were no hidden charges or attempts to sell "additional" service or extended waranty. I would recommend Smithtown Toyota as a place to buy a car and I would recommend using Edmonds Price Promise as well.

Dr. Rony

Jul 22, 2015

Last August my family and I arrived for a one year stay in NY from a foreign country. After a few days of clueless searching we visited the used car department in Smithtown Toyota. Richie was the first welcoming face we saw in the car business since we arrived! Richie is a real Pro! He immediately understood our needs and suggested a car to perfectly meet our budget. He did above and beyond serving us and made us know we did the right decision. Moreover, he kindly suggested to buy the car back, after a year, when we go back home. We got a three months warranty although it was not executed. The car was great.A year has passed by and now we are certain we did the right thing!!! The car was amazing, no problem whatsoever, served us perfectly. Moreover, although we knew he will, Richie kept his word. We got a really fair offer from him to buy the car back from us and we will do so next week.Bottom line - I highly recommend Smithtown Toyota car dealership in general and Mr. Rich Milano in particular. No doubt, this man put our whole car purchasing experience in a whole new level.Rony G.

cmminc

Jul 14, 2015

Our salesmen were Aman Singh and Louis Bilous. Both were excellent. They went above and beyond to make sure our car buying experience was enjoyable and painless. They took the time to go over every detail of the car and the sales transaction.

H-A

Jul 11, 2015

Our sales rep was Sean Dietz. He was fabulous. He went above and beyond the call of duty. He made us feel like we were the most important customers in the store and couldn't do enough to see us satisfied with his service. Shopping for a car at Smithtown Toyota was not only a pleasant and enjoyable experience, but Sean made it all so easy for us. Even after we left with the cars, if we needed something, he was right there to help us. Thumbs up to the finance dept as well. a big thank you to Jeff Bratisax.

JanetR1

Jul 11, 2015

Louis Bilous was professional, courteous and very informative. Louis B. went out of his way to make my buying experience enjoyable and rewarding. Smithtown Toyota is very lucky to have a salesman like Louis B. I will recommend Louis B. to all of my friends. I love my new Rav4.

Matt B

Jul 9, 2015

My wife and I had been searching for a used Toyota Sienna. We had visited two other Toyota dealerships and were left frustrated with them to say the least. We had called ahead to look at a specific vehicle and were promised it was in stock, but when we got there the vehicle we called about was nowhere to be found and they were trying to sell us more expensive models or talked into buying a new one or lease. We were pretty fed up. Then we called Smithtown Toyota and asked about a specific vehicle we saw online. When we went to go look at it, not only was it actually there (already an improvement) but, it was also already pulled right up front for us to look at it. We met our salesman Rob Lamonica who you could tell right off the bat was an honest guy. After a test drive and a look through of the minivan, it was exactly what we were looking for. We negotiated a fair price and it was a done deal. I also like that there were no "hidden fees". Just vehicle price, DMV fees and tax. Straight and honest, the way it should be. The whole process was quick and easy. We came back the next day to sign paperwork with Stacey in finance who was also very good and we had keys in hand. The car was detailed and delivered just as promised. I would definitely buy from them again.Thanks again Rob!

DEALERRATER

Jul 8, 2015

From my initial browse on the web, to driving out of the dealership with my new car, Smithtown Toyota's sales staff made my purchase as smooth and easy as one could hope for. Paul Verandas and Kerri Cordova treated me like family. From start to finish there was no hard sell. The sales personnel at Smithtown have at least 8 years experience per person selling Toyotas. All my questions were answered quickly and accurately. I wouldn't hesitate to recommend Smithtown for your new or used car. You won't be sorry.

RiddleMeThis1291

Jul 6, 2015

This is my first time leasing a car or even dealing with a car dealership in general. I had been to a few different places up and down the dealership strip on Jericho the same day looking at different models but hadn't been overly impressed. I ended up at Toyota when my boyfriend reminded me about the RAV4. The dealership itself is rather small and cramped but not bad. We were soon greeted by Jack and he was incredibly helpful. He went over everything about the car, even stuff I hadn't thought of asking. He made the experience really easy and smooth and after the test drive I was sold. My only downside isn't about John, but about the dealership itself (which was why . They weren't the best at relaying the information. In fact, when they called me to let me know my car was in I was rather surprised because I wasn't informed I'd even been approved. I had to call back twice to figure out where to make payments and such. I also never got the survey they talked about, which is why I'm doing this one. Apparently the finance manager never knew about my trade-in so that was another hurdle when I arrived. I also felt on the day I was picking up my lease that the manager (I'm assuming) who appraised my car spoke down to me because I am a young woman who had her father with her. My dad wanted to see the car since it is my first big purchase on my own, simple as that. There was no need for the fake smiles and fake reassurance. Overall would I recommend Smithtown Toyota to someone else? Yes, but I would direct them straight to Jack.

Ma004891

Jul 3, 2015

Rich es la persona mas indicada para obtener ayuda con. Rich me ayudo mucho en conseguir un coche asequible. Consegui un usado Toyota Camry 2009 con 56,000 millas por solo $11,000. Gracias Smithtown Toyota dado el mejor experiencia de mi vida y gracias por tener un gran empleado, tales como Rich. Para cualquiera que busque un coche bueno y asequible le sugiero que ir a Smithtown Toyota. El es muy amigable.Gracias muchisimo!

LA E.Nthpt

Jun 26, 2015

Leased a 2015 Highlander XLE SUV. Sean and Stacy were both a pleasure to deal with. Vehicle delivered as promised and on time. Transaction was smooth with no surprises, also involving a trade-in. I would not hesitate in considering this dealership again in the future.

Happybuyer2015

Jun 2, 2015

After visiting several other dealerships looking for a used car, I had the pleasure of dealing with Smithtown Toyota. From the first phone call, I could tell that I was dealing with a professional staff. When I met Rich, he showed me several vehicles that fit what I was looking for but I didn't see MY car yet. Over the next few weeks Rich kept in touch providing pictures and info on new inventory. He wasn't ever pushy, he was HELPFUL. I can't say anything bad about the experience, no pressure, great deal and assistance with financing. I would be confident sending my friends or family Smithtown Toyota. Thanks Rich!

marklanglcs

Jun 2, 2015

Had a great experience with Smithtown Toyota. Our Dealer, Louis Bilous, was fantastic every step of the way. He anticipated my needs with my phone call to find a specific vehicle, helped me get the best price for my trade in and walked me through every step of the process up to and including showing me all of the features and tips of my new Toyota! They honored my True Car pricing and helped me find the car I wanted.There was no pressure at any point and everyone was very friendly. Thank you for the great service and the excellent vehicle!

vinny123

May 24, 2015

Sean Dietz was very pleasant to deal with and made the experience very easy and hope to deal with him again in the near future.

lwalthall

May 22, 2015

The salesman/finance manger began very friendly, then when I purchased a better deal elsewhere, they became very insulting/unfriendly.... trying to keep my deposit.

brenflan09

May 19, 2015

This dealer is very much deserving of 5 stars. All of the members of the staff that I had interacted with were welcoming, respectful and professional. I did not feel like just a number to the dealer. I appreciate the long hours and availability of the staff. The staff is very hard working. I purchased a 2013 Corolla. I researched prices from other dealers, sites such as Kelly Blue Book and CarMax and this dealer had the lowest price and the best quality. My salesman, Rich Milano, bent over backwards to get me a the best deal he could. I could not of asked for a better experience and transaction at Smithtown Toyota. Thank you, Rich, for being patient, courteous and truthful and at all times with me. God bless.

Harry123

May 10, 2015

Sean Dietz treated us well. He made our buying experience easy and convenient. All the staff at Smithtown Toyota were great. Jeff really was a big help also.

midgee

May 6, 2015

Recently purchased a used Yaris at Smithtown Toyota - Rich was a super nice guy and very helpful. He's fun to talk to, he listens to the customer, and he doesn't try to pressure you into anything. Very happy with his assistance, and would definitely look him up again for the next car. Thanks again, Rich!

Kay W.

May 3, 2015

Just leased my third RAV 4 from Smithtown Toyota. The employees at this dealership are professional and have made every transaction run smoothly from start to finish.

babs

Apr 29, 2015

I had a wonderful experience at Smithtown Toyota. Chris M. was my sales representative and he was great. He was honest, sincere, definately knows his cars. I would highly recommend him as a sales representative.

HC

Apr 29, 2015

We had a very pleasant experience at Smithtown Toyota. Louis Bilous, our sales representative, was very professional and extremely informative. He helped to make our decision an easy one. We were also impressed by the manager, Mark Schwartz and the business manager, Mitch Sirota. Everyone was helpful and made us comfortable with our purchase. I highly recommend this dealership.

barbara11

Apr 22, 2015

Just leased my 5th toyota from Smithtown Toyota. Every time I do it the process becomes smoother and smoother. Everyone is so respectful and nice. Thank you to Stacy M and salesperson Lou Bilous!Lou, you are the best!

cxx

Mar 13, 2015

My husband and I move to long island recently and decided to purchase two Toyotas for transportation. Richard is very professional and helped us in every aspect about our purchasing at Toyota Smithtown. He made the whole process go smoothly, including but not limited to helping us to get plates, loans, insurance, etc. For example, when I wanted to add a reversing sonar system to my car, he found the color of the system is black, while my new car is white, so when I got my car, the sonar system on back of the car had been painted white already! Thank you Richard.

Pauljc4001

Feb 25, 2015

My wife and I recently bought/leased our eleventh and twelfth Toyotas from Smithtown Toyota. Suffice it to say they have been treating us well for us to keep returning to them for our new cars. These are the sixth Toyotas we purchased from our salesman, Paul Varandas, and we're supported during the process by business manager, Stacy Meehan. They have always treated us well, never exerted pressure on us in any way. We have always done our homework before going in to the showroom, so we know what a good deal looks like. And we have always been able able to get the price we wanted without constant haggling. Needless to say we have found Toyota cars to be excellent ones, but we can add that Smithtown is an excellent dealer for us.

marc

Feb 22, 2015

Would recommend,anyone who's looking for a Toyota to see Louis Bilous.Dealership is a no pressure atmosphere,none of the running back and forth to sales managers.This was the best experience i have had in buying a new vehicle and this was not my first purchase.

mike

Feb 12, 2015

My salesman Lou Bilous made the whole sale very easy. He was also very thorough with explaining everything to me. Overall a very good shopping experience.

Dyingdevil87

Feb 9, 2015

Bob at Smithtown Toyota was great. Only issue I had was cancelling the extended warranty, but after some awkward back and forth with the finance manager it was taken care of. Overall, happy and would recommend.

hedmo

Feb 9, 2015

Everyone at Smithtown Toyota is attentive and knowledgeable.After a brief discussion about our automobile needs, wishes, and our financial situation, Lou Bilous knew exactly what to show us. He did not waste time trying to convince us to look at anything but what was right for us. We never felt any kind of sales pressure; we only felt as if Lou had our best interest in mind. When we picked up the car, Lou gave us a thorough tour of the car and its features. He answered all of our questions patiently and knowledgeably. We truly appreciated his expertise and enthusiasm.My husband and I have always bought Toyotas, and we remain loyal to Toyota. Smithtown Toyota and Lou Bilous are in a class of their own. We highly recommend Smithtown Toyota and Lou Bilous.

ronaldfriedman

Feb 6, 2015

I got the Rolls Royce treatment at a Toyota dealership. Originally referred by AAA, I returned in 2015 at the end of my lease to explore new options. I was greeted and remembered by Lou Bilous, the same salesperson who worked with me in 2012, and treated with utmost tact, respect, and professionalism by everyone from the woman I spoke to on the phone to make an appointment, to the financial manager who set the terms of my new lease. I felt no pressure from anyone at any time, and was taken seriously in my individual needs. They were also kind, courteous, and professional with my wife and son, when I returned to test-drive and make sure they were comfortable in the car I chose. I am a devout comparison shopper, and whenever I am in the market for a new car, I compare multiple dealerships and brands. After doing so this time, I must wholeheartedly recommend Smithtown Toyota to anyone looking to buy or lease an automobile. It is truly a big step above the rest.

Yankees

Feb 5, 2015

Great deal from Costco & Dealer. Aman is the best salesman & Mark Schwartz is the best Mgr.!!! (This is my 6th White Toyota in a row; 3 Cressidas & 3 Avalons). Mark sold me all 3 Avalons). Aman is very patient, knowledgeable & professional. He is an ideal salesman & a great spokesman for Toyota & Smithtown.

Chris T

Feb 4, 2015

I know that Toyota would not go under or care if I switched to another product after a horrendous experience at another dealership before I found Smithtown Toyota but their entire staff made me feel like they would care personally and treated us like royalty. that being the only reason why I will stay with Toyota vehicles for my family.From the second I walked in and met with Aman Singh I knew I was in for a totally new pleasant experience. His knowledge of product,patience and less than pushy approach made me feel comfortable. Aman made himself available anytime we called and was always responsive. Truly a class act.Then I met Jeff Bratisax in finance. His honesty and advice of how to spend or not spend unnecessarily yet still have the protection and options I wanted is very commendable. The entire dealership keeps a very light hearted, professional atmosphere.The girls in the front that greet you are cordial and nice and even remembered who was coming back to see and to boot the owner of the dealership came over to shake my hand and wish me "luck with my new car".When you walk out the door upon delivery,( in which Amon came in on his day off to go over the car's features with me ) included in your paperwork is all sorts of benefits and options for services that they offer to keep your car buying experience a re memorable treat.I was never so happy to spend so much money, and can not wait to recommend anyone there especially to my contacts Amon and Jeff to all my family members,friend,colleagues and associates I know.

Rommel_Pacemaker

Jan 20, 2015

Smithtown Toyota has exceeded my expectations. They have a great salesperson by the name of Tim Payton who is professional and knowledgeable which I would highly recommend to my friends and family.

doolanjp

Jan 11, 2015

Morgan and Keith were true to their commitments over the phone and made the process streamlined. Keith returned my text at 7am the day after the sale - impressive!

NJS

Dec 31, 2014

I am very pleased with the team at Smithtown Toyota. Tim Payton took the time to explain the sales process and pricing and then after the sale spent considerable time going over the car's features and systems with me and my wife. Tim's honest, patient and straightforward.

kuags27

Dec 23, 2014

Just bought and picked up my 2015 Corolla LE Eco plus from Smithtown Toyota (12-19-14). Friendly and pleasant to deal with Anthony D. I know what am looking for a car. Sat down with Anthony D. Go over the option, bells and whistle, how long it will take the car to be deliver. He followed up via email and provided me information when will I get the car. Having the Vin #, made me comfortable and aware that the car is being build. Very recommendable person, even-though I keep on texting and emailed him on the status of the car from production line to railtruck thru trailer up to delivery to there dealers parking lot. He pretty much respond on my texted via email. Once the car is here he went over most of the new features of the car. He took his time to close the deal. Thanks Anthony "D"

k.caem

Dec 11, 2014

My family and I have had many horrible experiences with car dealerships over the last several years. I decided only to visit dealerships who were accredited by the Better Business Bureau and had an A (or higher) rating. I was looking for a small SUV/crossover of a few different makes. The Honda CRV, Hyundai Tuscan, Mazda CX5, and RAV4 were among the list of cars to check out. I was treated mostly like a business deal with each car salesman. In typical fashion, they pushed me to make a decision that day even though I came in explaining I needed time to do research and would not make any impulsive,under-educated decisions. And big surprise when I had to get home from dinner and it was time for me to leave, out came the finance manager for more high pressure sales tactics. No one seemed to have my best interest in mind, instead I was a dollar sign and half the time they weren't even listening to what I actually said. Then my experience changed when I met with Paul at Smithtown Toyota. Paul lsitened to all my needs and noted the terms of which I wanted to finance the car I was looking to buy. I could talk about the car and the test drive but obviously a new 2105 RAV4 runs great and I felt like a princess with all the upgrades compared to my 2008 trade in. The car is not why I bought from this dealership. After the test drive, Paul ran the numbers. They came out a bit higher than what I hoped to finance, but hey, I wanted a brand new car with some upgrades. In comparison to the other dealerships (and the equivalent small SUV/crossover of their make) they were extremely competitive. A this point I needed some time to go home and think about the finances. Paul didn't badger me and waste another 30 minutes of my time, he didn't bring out the sales manager to pressure me into buying that day, and he didn't treat me nastily because I was leaving. I know this sounds ridiculous but unfortunately that was the tone as I left several other dealerships that week. Thank you Paul for treating me like a human! Paul shook my hand and let me leave with all the material I needed to make my decision...and this I why I came back. A month later I returned to Smithtown Toyota and this time I was ready to buy. I couldn't think of anyone I would have rather give my business to than Paul, someone who was looking out for my best interest (and had 18 years working for this company). When I came back Paul still recognized all the number he had originally given me. I picked out the final details and had to run home to get the title for my trade-in while they prepared the car. Knowing that paperwork time is when most customer (especially young females like myself) get taken advantage of in the car buying process I brought my dad back with me. You should know my father is notorious for flipping out at dealerships as this point because all the sudden the numbers change and we've have to walk out without a car in the past. My father and I sat down with Mitch, a manager, to fill out all the paperwork. I was shocked, all of the number were exactly as Paul had promised. Same trade in value (which was higher than most other quotes), same $/month, same length of term, same finance rate (which end up even lower than what I anticipated). The paperwork all went smoothly and I was able to drive home in my new car that night. Mitch and Paul stayed late on Saturday to make sure I had that opportunity. Thank you so much to the crew at Smithtown Toyota. This is the most pleasant car buying experience I have ever had and even my Dad was impressed. I love my 2015 RAV4 and I will absolutely be recommending you!

martinabrams

Dec 10, 2014

Buying our Toyota Camry from Smithtown Toyota was a very pleasant experience. It was the second car we bought from Louis. Our salesman was Mr. Louis M Bilous, he is a very knowledgeable and courteous person, He spent considerable time with us, He made sure the transaction went smoothly and showed us in detail all the new car gadgets. We very highly recommend Smithtown Toyota and Mr. Bilous. Sincerely, Louise and Marty Abrams

ecconnors

Nov 10, 2014

We worked with Rich to find a certified preowned Prius, and were very satisfied with the service, attentiveness, and speed with which we were treated. He was very accommodating and willing to do the extra step to ensure our business. Definitely recommend for anyone looking for a Prius (or any other preowned Toyota for that matter)!

CYMRU2

Nov 4, 2014

Okay so here is the update and I must say it is worth letting people know that of the two dealerships in the area that Smithtown Toyota is leaps and bounds above the other which I will not name. The process of buying my new Prius with them was quick easy painless and done with integrity. I had originally shopped three dealers and got a price that I was comfortable with. I went to Smithtown told them that was my number which was a steal according to my research (lets remember they have to make a few dollars) and let them know. There was no back and forth and I was told upfront all of the costs before I signed. Oh BTW they did not throw on any hidden fees or the other BS that I was getting at the other dealership in the area. Rich was pure class and I would buy another car from him in a heartbeat. In fact I am looking at buying a used car from him for my wife. Thanks guys it was a pleasure dealing with a dealer with some integrity!!!!!

David Pikelny

Oct 31, 2014

Lou was great. Very easy going. Made purchasing a new car a pleasure (if that's possible). Then when we went to purchase, they did all DMV/car insurance stuff for me so that I really didn't have to do anything.When I'm in the market for another car (hopefully not for 8-10 years), Smithtown Toyota will absolutely be the place that I go to for it.

Renearellano

Oct 22, 2014

I put in a review around 6 months ago about my finding a piece of bagel under the hood of our brand new Avalon. In that review, I expressed my disappointment over the fact that a piece of bagel was found stuck under the engine which according to the technician was causing the rattling sound. That was 6 months ago and the dealer sent us some free car wash vouchers to "make up" for that oversight.Last month (around Labor day), I brought in the car for the 10K mile maintenance service. I was surprised to find another piece of bagel under the hood when I cleaned the car over the weekend. I'm pretty sure that it was left there when I brought it in for the service because I found it in a conspicuous area. I would have noticed that when I first if it was from the time we first got that car.Which begs the question ... "what's with this dealer and bagels"? It sounds ridiculous but it really shows how little they put into quality control.#ihatebagelsunderthehood

debo7937

Oct 8, 2014

Very friendly and informative. Lou took the time to explain everything to us as new lessees. No pressure at all. Would definitely recommend lease or purchase from this dealership. Looking forward to a long relationship.

temoore1

Sep 19, 2014

Purchased an Avalon. Spoke to Amanda on phone who connected me with Lou B. Great experience and price and would recommend. Went initially through USAA/True Car and was more than happy with the price I got.

SimonPower

Sep 8, 2014

Not pushy. Very accommodating. Best experience I've had at a car dealership. All in all I definitely recommend anyone going here to buy a car.

itsLoriG

Sep 6, 2014

After a not so great experience at two eastern Long Island dealerships-I was beginning to lose hope that I would be able to purchase a vehicle that I could afford yet fit my criteria.After a few days doing an extensive internet search for a Toyota Tacoma- I found that there was a dealership in Smithown that had one that met my all my needs ( which wasn't easy)I made a phone call and was directed to salesman Ron Borgese. I immediately felt at ease on the phone with Ron, who said he would be there late that evening if I wanted to take the long journey west to see the truck.. He insured me that indeed the truck I saw on the website was the one I would be coming out to see. ( not what I experienced at another dealership that I had worked with previously)I test drove the truck, it was perfect for me. Ron was genuine all around nice guy. Easy to work with, no pressure, and helped to get me some extras above a beyond the great deal.This story has a happy ending! I loved the truck, loved Ron, loved the service received from everyone over a Smithown Toyota.I drove away to head back east. As I entered Riverhead in my shiny perfect black Tacamo pickup I thought how wonderful my experience in Smithown was and just smiled.

DWL

Aug 28, 2014

The staff at Smithtown Toyota have always been friendly and warm. Rich has been working with us for years and this is the 5th car we have purchased from him. He is never pushy! We are always welcomed with his friendly, caring and helpful personality! He makes the whole buying process easy and painless. We are thankful to know a good salesman as Rich and will recommend him to anyone.Thank you! :-)

tspish

Aug 16, 2014

Lou was great. He really made the difference. We have purchased two toyotas with him and happily would again. He even took the time to help me set up my bluetooth.

fwd5911

Aug 3, 2014

I had a great experience at Smithtown Toyota when purchasing my 2014 Highlander in July. Tim Payton was extremely knowledgable and helpful in making this the smoothest purchase I have ever made. Previously I have purchased 4 new and 2 used Toyota vehicles over the course of 30 years. Through the purchasing process I never felt pressured and Tim made me feel very comfortable working with him. Additionally, working through the finance process with Stacy M. was a pleasure too. I would definitely return to Smithtown Toyota for my next Toyota purchase and would also recommend them highly to anyone else.

bernie581

Jul 31, 2014

I would like to take this opportunity to personally thank my salesman Louis M. Bilous for handling our sale in such a professional manner. he explained each and every detail and mechanics of the Prius we were about to purchase. The head sales manager Mark Schwartz was also instrumental in helping us with our decision to buy. In conclusion I have to say toyota is fortunate to have such wonderful people working diligently to sell their products.I would certainly purchase or lease another vehicle from Lou. Bernie Klein

Purplecat

Jul 2, 2014

Our salesman, Louis Bilous, came highly recommended. We drove from South Western Nassau County out to Smithtown, because he was so highly recommended. He was patient and answered many questions, showing us several different vehicles and explaining the various features of each one. We finally decided on the Rav4 and he went through the different options of buying/leasing and the various promotions Toyota was offering. When we took delivery of the new vehicle he took his time to explain many features and help us set up certain things, like our Bluetooth. He is both knowledgeable and professional and made our shopping experience a very positive one. We look forward to speaking with him again when it is time for a new vehicle.

vpd1965

Jul 1, 2014

I recently leased my Highlander from Smithtown Toyota and I have to say it was one of the best experiences I have ever had leasing a car. These guys are spot-on when it comes to unedrstanding their customers needs and fulfilling them. Mitch listened and delivered. Lou took the time to explain all of the great features my new car has to offer. Bob was great too. All in all, I was very satisfied and would highly recommend Smithtown Toyota. Thanks again Mitch, Lou and Bob!

jmgarg2

Jun 21, 2014

We have been dealing with Toyota for the past 17 years. Our salesman Louis Bilous is one of the most knowledgeable salesman that we have dealt with. He gives you the best options and prices available and we have been very happy with his work. He goes over everything about the cars purchased/leased and shows you how everything functions. He gives you financial options to help with the payments. Our experience has been excellent and I know we will return in the future with Toyota.

toyotami

Jun 14, 2014

After shopping around to many different dealers Smithtown Toyota was the best hands down. It was a pleasure working with these guys and highly recommend.

bornebear

Jun 4, 2014

I recently leased a Toyota Sienna at Smithtown Toyota. I needed a bigger car than my current Rav4, and Tim Payton helped me get the car I wanted at the price I could afford. This is my 5th Toyota from Smithtown Toyota and I couldn't be happier. I know when I walk into the showroom and talk to Tim I will be getting a no nonsense deal and excellent customer service. I would highly recommend Tim and Smithtown Toyota for your car needs, you won't be disappointed.

Eyeamwmn

Jun 1, 2014

This is my third Toyota that I have purchased from Smothtown Toyota with Lou Bilous. His knowledge of each vehicle, make purchasing a car all that much easier. Lou reviews each option, every button,light, switch that each car has. It is always a pleasure to shop at Smithtown Toyota. I am looking foward to driving another great car. Lou, you have gone above and beyond yet again. Thank you for working with us again.

tomjoad48

May 10, 2014

We own a 2012 Rav4 with 5500 miles. We have the car new for 18 months.The right front tire went bad and the dealership replaced it free of charge.

MunzoorAhmed

May 8, 2014

i ll highly recommend these two gentlemen to everyone to do business with them just go there and ask for them and you will see.

Jay724

May 3, 2014

I wanted to buy a used Toyota off the lot. Salesman said he would have to check with the Used Car Mgr. and get back to me with a price. A few days later the salesman called me with a price. I wasted the next day going down there. Guess what? Price changed. They did not tell me over the phone the price was good for that day only. Wasted my time going down there. Don't waste yours!

deaconfrank

Apr 24, 2014

We were contacted in early January by Kerri Cordova, a Client Care Representative after we had visited the Smithtown website. We advised her to contact us again in March which she did. Kerri asked a few questions relative to our preferences for a used Toyota and then followed thru by arranging a visit to the Used Car showroom with Rich Milano. A short time later we received a telephone call from Rich and we set up a date for test driving two vehicles that met our specs. Upon arriving at the show room, Rich met us, had the ttwo vehicles available for our test and within one hour, we signed the contract for a 2011 Camry which we now call --- our dream car. The entire staff at Smithtown made our visit very comfortable and they followed through with every detail. As we titled this: total satisfaction - it says it all.Frank and Maureen FloodMassapequa Park

Dawnied71

Apr 20, 2014

We were shopping around for a certified preowned car. We met with Rich and instantly felt comfortable with our service. He was informative and courteous.... never did we feel pressured or rushed. The cars were well maintained and we were allowed to take our time with the test drive and really get a feel for the car. We then met with Jeff in finance and again... very personable and took his time to explain all about our vehicle and worked with us to find the best options for a payment we could be comfortable with. All the extras that were added were just a bonus!! I would highly recommend using Smithtown Toyota. The service they give confirms the reputation I heard they had!! Wonderful experience!!!

Renearellano

Apr 19, 2014

After we brought home our brand new Avalon last Aug 2013, I found a piece of hardened bagel on top of the engine under the hood. It was disappointing. However, we just brushed it aside thinking it was an oversight.Fast forward to April 2014. We brought back the Avalon to the dealer because we got fed up with a rattling sound somewhere. We could not pin point where it is coming from. According to the Technician's report, they removed a stale/hardened bread stuck on a shield. This reflects poor quality control on the part of the dealer.

Bugsmom

Apr 6, 2014

Found this dealer's style to be non- pushy, always available, and quite helpful and friendly in person and via phone. I would return to this dealer and dealership in the future.

KasC

Apr 3, 2014

I recently bought a new 2014 Highlander. Guy and Chris were excellent! I highly recommend Smithtown Toyota. They are friendly, thorough, honest, and couldn't do enough to make my experience easy and positive. Chris helped me test drive 3 different vehicles in one afternoon. He was so thorough and helpful during delivery. he followed up a few days after delivery to see how I liked the car and see if I needed anything else. What a great guy. Hats off to Smithtown Toyota for having such a great team of knowledgeable people. Thanks Guy for all your help and Chris, thanks a million!

mcbrideart

Apr 1, 2014

My wife and I had been shopping around for a car for months. Our lease was due up soon and we knew we did not want to purchase the car or go anywhere near those shark infested waters of a dealership we got our lease from. After visiting multiple dealerships and going through an abundance of vehicles we decided to settle on a 2011 Sienna. The problem was finding a good dealer, an honest dealer to which I asked a question: Is there anything such as an honest car dealer anymore? The answer is Yes there is.I was looking around online at Car Gurus and happen to stumble onto a 2011 Sienna I wanted. Problem was I couldn't see the dealer who had the car so I zoomed in on the plate of the car and read it. Smithtown Toyota it read. So I went online and checked the inventory to see if the vehicle was still there. I spoke with my wife and we decided to pay the place a visit. Upon arriving there, the Sienna I was looking for was SOLD, big sign in the windshield...rats! A salesman by the name of Tony Natale came out to greet us, He was very kind and showed us a few other Siennas but none of them were what we wanted. He then showed us a lease return that he had just got in.....perfect mileage, right color, just right! He let me test drive it without hassling us for a copy of our license too. I told him my concerns and asked him would the car be inspected and he assured me it would. Then we discussed some numbers, he gave me a great price and never deviated from it even all the way to the finance office. Once we over at finance we met Stacy Meehan who handled all of our paper work and the numbers we got including tax, title and the whole nine yards were excellent. We even bought an extended warranty but Stacy never tried to push it on us. There were no surprise charges in our paperwork, everything was explained to us, we never ONCE felt like we were being rushed...like you get that feeling..sign here and here and here..Ugh..I hate that. Stacy made use feel very comfortable.Once the papers were signed Tony showed us the features of the car and in the end, we were very pleased with the service. The entire staff was kind and welcoming. Its not one of those fake things either dealerships try to do to you just to get your money either. Smithtown Toyota is truly the real deal. Thanks Tony, Stacy, Greg, and Cecily.

edbproduction

Mar 23, 2014

lou bilous made our visit at toyota very enjoyable.he is knowledgeable ,he explain everything we need to know about our new car,he is such a gentleman.because of him we will return to smith town toyota and also recommend it to all our friends.

RichGallo

Mar 23, 2014

I've purchased and leased many, many cars in the past, and even though there were dealers much closer to where I live, I specifically chose Smithtown Toyota over the "others" because of it's personal ownership and felt dealing with the staff during and after purchasing would be a better experience, I wasn't wrong.

Danika2

Mar 19, 2014

I bought 2014 Sienna AWD from Lou Bilous this past weekend. He was resourceful in finding the specific type, color and option loaded car in a hurry. He followed up often to assure timing of arrival, price and pick up time which were critical for me. On the day of pick up, I left the dealer without my registration sticker on the window. The dealer closed a few minutes later. I called Lou on his cell. He delivered the registration to me on his way home from work.. Now that is service. This is my first dealing with Smithtown Toyota and Lou Billous. He made it very easy and seamless. I will definitely go back to Lou in the future.

Longtimeshoper

Mar 13, 2014

I was in the market for a highlander or rav-4. I new I needed a large SUV. I began shopping and inquired about both vehicles. Some salesman where great and some didn't go the extra mile to sell me on the differences in vehicle not only size. I called Smithtown Toyota spoke with a nice person who insured he would show me the differences in vehicle awd vs 4wd and gas mileage as well as safety features for my grand kids in with second and third row. I had a great experience and went with a 2012 highlander with 22,000 miles on it. After my second visit I bought the truck. I was very happy at delivery that he went on another test drive to make sure I was ok driving. He handled everything with my Bluetooth contact for work, very important for a care taker. I would highly recommend Smithtown Toyota , and surely ask for Louis.D in Certified used car sales. Thank you Lou.

jldesoto

Mar 11, 2014

My husband and I visited or contacted approximately 8 dealerships during our car search. Many of them had fees in the tiny print on their website price, or additional fees when we actually sat down to look at the price. Smithtown Toyota was very straight forward, pleasant to deal with and not pushy in the least. We will use them again and highly recommend them to anyone out there.

pcharles

Feb 9, 2014

My trip to dealer started with going to get an oil change for my 2007 4Runner. My sister, Sabine & I were asked to come in & visit Rich for a look at an upgrade. We originally met Rich about four years ago, he had helped us with our previous purchases of SUVs. Rich was amazing!!!! Rich is like talking to a good friend. We also had the pleasure of meeting Rich's Manager, Tom Sweeney. Both Rich & Tom made us ladies feel comfortable & was extremely attentive to our MUST haves in our SUVs. The finishing touch was our time with Stacy Meehan, the business Manager. Stacy was also so sweet & attentive, truly the icing on the cake!!!!As I said went in for an oil change & came back home with a new beautiful 2011 4Runner & Sabine, a new 2011 Highlander. We are in love with our SUVs!!!! Thank you Rich, Tom & Stacy!!!!!!

aarmelli

Feb 2, 2014

This is the 2nd Toyota I have bought from Anthony DiSimone. His professionalism and exceptional care to details made the transaction as painless as possible. I have recommended Anthony and Smithtown Toyota to my friends and family.

NYMike54

Jan 31, 2014

We have been leasing from Lou for many years - probably over 12 years now since he was at a previous dealer that was closer to my home.We travel a pretty far distance just to get our cars from Lou. We know he won't BS us and will try his hardest to get us the best deal available.I just leased a 2014 Rav4 and Lou, as always was very helpful and accomodating during the transaction. Actually my brother leased a 2013 Rav4 just the week prior. He has been dealing with Lou longer than I have. And my brother-in-law has leased two Rav4's from lou (both here and at prior dealership) and will be looking for another once his lease is due in September.There are other Toyota dealers much closer to where we live, but we make the trip because we know Lou will get us the best deal he can.Once the deal was done, we knew the car had to be prepped and Lou suggested to go have lunch and the car should be ready by 4:30. he called us closer to 3:30 and said car was ready. he explained some of the new features and set up the blutooth phone for us

sevin27

Jan 26, 2014

Bought my 2010 Camry from Smithtown Toyota in June 2013, my review is overdue, thank you Tony for all your help in purchasing my first Camry, it drives well in the snow. Please visit this dealer their very nice, very helpful, best prices but do your research and easy going guys especially Tony in used cars.

Suedanimm

Jan 23, 2014

This review is the second review I have ever written. Since I felt such a strong need to write my first review about my extremely negative experience at Huntington Toyota, I am glad that my second review is going to be about the very positive experience that my husband and I had buying our car from Smithtown Toyota.If you happened to have read my review of Huntington Toyota, you know that Mike Fox (salesman) was completely dishonest with me on the phone about whether or not they had a car on the lot that I was interested in seeing. After another salesman informed me that the same car was not on the lot and that he hadnt seen that car on the lot in a while, I received another email from Mr. Fox asking me if I wanted to put down a deposit on the car (that wasnt there) before visiting the showroom.If you want to buy a car from Toyota, I would highly recommend that you buy your car from Smithtown Toyota. I also highly recommend that you request to work with Aman Singh when you get there. Not only was he honest about which cars Smithtown Toyota did and did not have on its lot, but he was also honest about which accessories were and were not included in specific cars. Not only was he knowledgeable when I asked him questions, but he patiently answered all of my questions in a manner that clearly demonstrated his interest in helping his customers. Throughout our car-buying process, I clearly sensed that Smithtown Toyota values customer satisfaction. The various employees who worked with Aman Singh all worked very well together. I overheard them assisting one another to help various customers and they did the same for my husband and I. They were pleasant and made me feel eager to return to Smithtown Toyota the next time my husband and I are looking for a new car. In fact, the customer service that we received from Aman Singh at Smithtown Toyota was so positive, that I hope my husband and I decide to buy another car from Toyota in the future, just so that we can work with Aman Singh again!

marchesani

Jan 7, 2014

Buying our Toyota RAV4 from Smithtown Toyota was a very pleasant experience, it was the second car we bought from Smithtown Toyota. Our salesman was Mr. Louis M Bilous ,he is a very knowledgeable and courteous person, he spend considerable time with us, he made sure the transaction went smoothly, and showed us in detail all the new car's gadgets. All in all, we highly recommend Smithtown Toyota and Mr. Bilous. Sincerely, Nick Marchesani

reneekee

Dec 19, 2013

I was looking around for months for an SUV. Heard a deal on the radio for Smithtown Toyota. I just dropped into the dealership one night. I didn't have much research done, but hoped to just get some basic info from a salesperson and look at some cars. Lou Bilous helped me get educated easily and was great to work with. I went home and I did my research and actually came back to buy a Rav 4 from him. He was amazing and helped me step by step through the process. He went above and beyond and was very personable. I would recommend him and the dealership to anyone looking to buy their next Toyota.

RSchenk

Dec 19, 2013

The salespersons that I dealt with at Smithtown Toyota, Mr. Alex Bruno and Mr. Tim Payton, were exceptional. They were able to locate a very difficult to find vehicle, along with the equipment that I wanted, in a reasonable time. When I initially requested a price proposal on the truck, Mr. Bruno made every effort to win my business by providing a detailed vehicle inquiry report that pretty much spelled everything out, in black and white no tricks or other nonsense. Price wise, Mr. Bruno beat out all the other dealerships. The price difference between what Mr. Bruno offered, and what Mr. John Serbian in Riverhead wanted was close to $1,700! When the vehicle arrived at the dealership, Mr. Payton noted that it was missing the drop-in bed liner and the remote start. About a week later, he not only provided the bed liner and remote start, he also afforded me a loaner car, a Toyota Prius, that I was able to use to finish some Christmas shopping while they were working on my truck. The work took less than three hours. Im very happy and Im now considering the additional purchase of either a Prius or Corolla sometime in the near future.

lonesnyper

Dec 16, 2013

These days almost everyone starts a purchase of a car by researching online. This is the only dealer in my area that accurately provides an internet quote for a SPECIFIC vehicle in their inventory. Everywhere else I tried to make an offer/get a quote online I would just start getting spammed with useless emails asking what kind of a car I was interested in, etc. I bought 2 vehicles from Smithtown Toyota after receiving internet quotes that were well below listed MSRP and actually well below the fair purchase price provided by sites like Edmunds or KBB. Both times the dealer gave me the price they provided earlier over the internet and both times it saved tremendous amount of time that otherwise would've been spent on negotiating. If you know exactly what you're looking for you'll just need to wait for all the paperwork and the car to get ready and you'll be out of there in just a few hours.

qualityguy

Dec 11, 2013

I went to Smithtown Toyota to purchase a new Camry. This was my first experience at a car dealership where the entire purchasing process was stress free. Tim Payton, my salesperson, was easy to talk to, treated me with respect and never tried to talk me into anything I didn't want. He told me about some of the options Toyota offered but I told him that I just wanted the car the way it came. His answer to me was,"That's fine". He then gave me a price which I found to be good based on the research I did previously. After we came back from the test drive I gave him a deposit. I can't leave Mitch Sirota out of this process. Mitch handled all of the finances. He explained everything to me clearly and I left his office knowing where every cent was going. He, like Tim, was very easy to talk to. If I hear of anyone who wants to purchase of lease a Toyota I will have no hesitation recommending Smithtown Toyota for the car and Tim Payton as their salesperson.

gjwbiker

Dec 7, 2013

I've been considering a new car for about 3 years (mine is 13 years old). Recently, I stepped up the process, and visited many dealers for the various brands. As I narrowed in on the Toyota Sienna, I did the online research, so I knew about what my car of choice should be selling for. I was about ready to purchase a car at another dealership, but figured I'd stop at Smithtown Toyota to get one more price to be used for bargaining. Sean Dietz made it so easy for me to purchase my new car, right then and there. No pressure at all, just helpful information, offered in a friendly and courteous way, and a better price than I thought I'd find. I couldn't find a reason not to buy. With help from Sean and Mitch Serota, the business manager, I drove my spotless new car home that day. As far as making a new car purchase a pleasant experience, Smithtown Toyota has nailed it. Thank you, Sean and Mitch, and anyone else who was involved behind the scenes.

FrankJacovino

Dec 5, 2013

Usman did an excellent job understanding what I was looking for in type of vehicle and price. He provided honest assessments of the. Ethic less on hand and the competitors I was considering to purchase. In the end he provided a good price on the car I was interested in.

LeilaC

Dec 5, 2013

I could have purchased my Toyota Sienna from any other dealer and i have visited several of them in the area. After receiving very disappointing service from them, I looked up online other dealers. I called Smithtown Toyota first and they invited me in for a visit. I had preset appointment with Lou and arrived very agitated from my previous experiences. Lou greeted me and my family with smile. He worked in such a professional and proficient manner that within next 30 minutes the deal was closed. It was an amazing no hassle no pressure sale. But the real surprise came after the deal was closed and we received our car. Usually in our previous experiences, they would hand you the car and the sales person nowhere in sight to be seen. But Lou came out with us to the car and spent almost one hour going over all the manuals and all the features that car carried. He also answered my children's questions with a great deal of patience. As we drove off the dealership " wow ! " came to our mind. What an amazing experience ! Lou as long as you are salesman you've got yourself lifetime customers !

gmsm75

Dec 4, 2013

I have been a customer of Smithtown Toyota since 1999. Every single time that I have visited this particular dealership, I have gotten exceptional service from one and all. In this regard, I would particularly like to mention Mr. Guy Albergo and Mr. Paul Varandas for taking great care of me and my vehicles. Guy and Paul were just wonderful to work with. The service department of this dealership is equally good. I strongly believe that Smithtown Toyota deserves the rating that I am giving. I am extremely pleased with my experiences at Smithtown Toyota. I will definitely be coming back to Smithtown Toyota.

MIKEGLENDA

Nov 30, 2013

LOU BILOUS WAS VERY KIND AND COURTEOUS, HE PATIENTLY EXPLAINED EVERYTHING TO US, FOR EXAMPLE HE WAS VERY THOROUGH EXPLAINING SO MANY OF THE CAR FEATURES AT THE MOMENT OF DELIVERY. OVERALL THE WHOLE PROCESS WAS VERY SMOOTH, AND WE SINCERELY THANK LOU FOR HIS CARE AND ATTENTION TO US (JOB WELL DONE!). THANK YOU!!!

dogloverx3

Nov 27, 2013

Told we would be charged for warranty work. Also would be charged for 8 quarts of oil for our Sequoia, when other dealers told us that's more than than our vehicle requires. We left without having any work done. Will NOT be back

Dhartmann793

Nov 22, 2013

I loved the car but Mike D was so honest that he SOLD me on the car. I couldn't be any happier with my entire experience at Toyota... And this was my fifth time purchasing a new car and the most pleasurable!

scottTTttt

Nov 20, 2013

i went in for my first 5000 mile service and an oil change. I didn't learn until another 5000 mile were driven that they NEVER changed my oil. All they did was "reset the motor oil maintenance reminder light".All i had wanted was an oil change but they said I was entitled to these other services; tire rotation and such.Smithtown Toyota is NEVER touching my car again!

KENMAK

Nov 12, 2013

Lou Bilous wasvery helpful in selecting which vehicle I purchased,he was very knowledgeable about different models.He was very pleasant and a pleasure to deal with. That is the reason I went back to him for my second car.

Jaybird10

Nov 3, 2013

After shopping at several Toyota Dealerships a friend of mine told me to give Lou Bilous from Smithtown Toyota a call. Without a doubt I am so glad that I did! Both his new car price and his trade-in value were excellent. Lou treats you like a close friend from the get go.This was the best experience I have ever had buying a car and will for sure be buying another vehicle in the future from this dealership.

rayve

Oct 28, 2013

Rich Milano offered me several vehicles to test drive and worked with me on price to come up with an acceptable amount that we both could live with. He's a professional guy and also helped me with my first service appointment for a minor glitch in the vehicle we purchased. He left the door open for future purchases and my wife and I would recommend him to any friend or relative interested in purchasing a vehicle of any brand.

emro1983

Oct 15, 2013

I needed to purchase a car, so I visited the Toyota dealership in Smithtown. Right away I was greeted by a gentleman by the name of Tony (his full name might have been Anthony, but I'm not sure.) Regardless, Tony was extremely friendly and I did not feel like he was pressuring me into purchasing a used vehicle. Tony was very professional and he is one of the main reasons that I bought a car there. I probably asked him the prices on about 20 cars and the specs for them and then test drove about 3 of them, Tony did not seem at all perturbed by this, while some salesman might be.I know all the tricks that car dealerships have and I was a witness to a few of them. For example, when I walked in after the test drive (they let you test drive the car by yourself) "coincidentally" they just happened to be discussing me and the car I wanted and I heard the sales manager say, rather loudly, "you know what, give him a years worth of free oil changes too," acting like he did not just see me walk in the door that was two feet from his desk lol. Tony then introduced me to the sales manager and the manager acted like he had no idea that I was the one that was going to get the fee oil changes. It didn't bother me though. When it came down to financing the vehicle, they gave me a great rate (1.9% APR - and my credit is O.K. at best.) They (Tony and the sales manager) did get a little bitter with me when I was questioning how they got their interest rates and final prices. I'm a business major and understand compound interest and all of the finance terms. I just wanted to check how they got their numbers and when I did, they both started to tell me that I needed a special calculator to calculate interest (maybe people who dropped out of high school do, but anyone with knowledge of compound interest and can convert percents to decimals, it's pretty easy. After I used the calculator and found out that they were being truthful (the only reason I did this, is because I got screwed with the last car I bought - not from Smithtown Toyota.)Other than that minor blip, my experience was great. I picked up the car two days later. The only other trivial issue was the woman (I think her name is Stacy) who deals with the final financing, getting the license plates, deals with insurance, etc. She called me up the day before I was to pick up the car and told me in - what sounded like an irate voice - that I told you that you need x,y, and z and you don't have x. I told her that I don't remember her telling me that ( I have a very good memory and can remember a plethora of information,) but she stated that she definitely told me that. I agreed with her to get her off of the phone. To be honest, if it were not for her impolite attitude on the phone, I would have given them a 5 out of 5 friendliness . I want to clarify that she was not horrible to deal with, it was just something about her voice that was not friendly - maybe she was having a bad day - I don't know.After that, everything went as planned. I picked up my car, Tony was there, we chatted for a little bit and I drove my new/used car home. Overall I am very pleased with the experience that I had there and I am a hard customer to please. I would highly recommend Smithtown Toyota to any of my friends that are buying a used or new car.

Remfondag

Oct 10, 2013

We first spoke to Lou in the spring. He was very helpful even though it was quickly apparent we would not be able to buy until this fall. When we called to say we were ready Lou was very helpful in finding us a truck that worked great for our price range. He put zero pressure on us to try to spend more money the we were comfortable with. We will go back to Lou when it is time to replace my wife's car.

Luv2Ride

Oct 4, 2013

We were very happy with our purchase and the dealership. Everything was done in a very professional manner and certainly lived up to our expectations. Mike was terrific to work with. We had purchased a Caddy the same week and were terribly disappointed in our experience and the dealership. Mike made us feel appreciated and assured that he would be there for us for any further questions or concerns. We highly recommend the dealership and Mike Simone!

N7AF

Sep 28, 2013

Very Friendly... We purchased 3 cars in two days from the same salesperson.. Two pre owned / one new. Paperwork was easy and folks stayed past closing time to accommodate our schedule. We've bought 3 additional vehicles previouslly with the same experience. Its why we continue to return. The service is equally steller. Well done....

MikeBono

Aug 16, 2013

Mr. Milano made it a comfortable environment with no pressure to purchase today. I came in a week ago to browse then left and he was'nt chasing me to my car which i appreciated. Sure enough once i did my homework and made a decision i came in to purchase a 2010 prius which i love and he made it a painless experience. In the past I have walked into dealerships and through out the whole process i feel like im being taken for a ride yet need wheels so make the deal.. All in all- I appreciate the service and will be back in the future. Thank you

MATCU60

Aug 14, 2013

I needed a replacement pickup and saw that Toyota has a model that fit my requirements. I called Smithtown and got Ben on the phone. He is a friendly guy with a firm handshake and a pleasant personality. We talked and he showed me a Tacoma. I was looking for a stick and was told one would be in later this month. My wife talked me into an automatic and I went back to Ben and presto-change the paper work was redone and I picked up my new vehicle the next day no problem. It is a pleasure dealing with friendly professionals. Another person who deserves praise (I don't know his name) works on the desk but when I came in to finish the deal Ben was not in yet this man started helping me complete the transaction. (He remembered my name without asking). When I was finished with Stacie Ben showed me my new pickup, gave me the keys and showed me again the controls and all the goodies. Thanks guys and girls it was a pleasure we will do business again

kglanger

Aug 5, 2013

Excellent service experience. Megan Wilkins, my service advisor was informative and was very helpful. Mike, the service concierge was very friendly, and customer service oriented!! I would highly recommend buying a car at Smithtown Toyota, and having it serviced there asa well.

jromagnano

Aug 4, 2013

Mr. Milano was extremely knowledgable. He was also very patient and willing to answer any questions that I had. When Mr. Milano said he would be there, he was. Additionally, he was great about following up with, without being pushy. He reminded me of the things that I had to take care of and what I had to do in order to complete the process. He made the process of purchasing the new car very easy and enjoyable, and he had all of the qualities of a person that I would like to do business with.

HerbieDiFonzo

Jul 12, 2013

Lou Bilous was terrific--found out what we wanted and got us exactly that (2013 Prius) at a good price. No hassles, no distractions, just good customer relations.

MJAllegra

Jul 12, 2013

Rich Milano was an outgoing, fun and honest salesman who I enjoyed working with throughout the process of my car purchase. He always answered my phone calls and was eager to answer my questions and help me to feel comfortable going through with the purchase of my first new car. I have already shared my positive experience with my friends and would recommend Rich to anyone interested in Smithtown Toyota.

kimhorton

Jun 20, 2013

We needed to get a Prius quickly. Lou was very knowledgeable about the product. He was extremely courteous and not over-bearing. He guided us through the test drive, answered all our questions, explained the trade in process to us as well as the clean pass vechicle process. He obtained all the necessary paperwork as efficiently and quickly as possible. He explained all the financing options and available discounts to us. There was no haggling back and forth - he gave us the best price for the new car, with the right incentives and the best price for the trade in. Overall - it was a very good, stress free experience.

robertwarbay

Jun 20, 2013

Lauren Karakasians is on a unstoppable mission to prove that buying a new car at the dealership CAN be a great experience. Truecar.com led me to Smithtown Toyota/Scion but Lauren's fantastic customer service made me actually purchase from them. She is VERY pleasant to work with and Honest. I had many questions on pricing, trade-in and scion accessories. She was knowledgeable but more important if she didn't know she partnered with her manager to get me the right information the first time and advocated for me to ensure I got the best deal possible. Another shocker for me was she called back when she said she would and continues to followup with me even after I purchased my car proving that the professionalism doesn't stop when you drive off the lot! If you need a Scion, you need to see Lauren. Tell her Bobby J sent you!

spacejjx

Jun 19, 2013

Rich was a nice guy and pretty down to earth, which is what I look for in a dealer. I like people who seem that they are being honest. While this was the case, I do not feel the trade-in value of my car was high enough and do not feel the purchase value of my car was low enough. I will certainly bear these things in mind for a future visit. Most importantly, the Toyota I purchased was used and while I am very happy with the car itself (which is why I accepted deal), I was not told whatsoever that the CD player was not functional. I had to drive out of my way on numerous occasions to get it replaced b/c it was not mentioned during the sale (or not tested before sale, either way a problem..). Also immediately the car's tire pressure light came on, and a week or so later overnight the front right tire became completely flat and I had pay $50 to have it replaced. Advice to the dealer...be completely honest with your client (not just partially) because it just makes you look bad otherwise.

Robert J. Thelen

Jun 17, 2013

I am writing this review out of appreciation for the fine professional service which I received at the Smithtown Toyota Dealership in general as well as from salesperson Mr. Aman Singh in particular. While I pretty much already had in mind the type of car I was looking for, Mr. Singh was nonetheless most patient and most professional in acquainting me with a whole host of options which I hadn't even considered when I first arrived. In the end, I was truly delighted with Mr. Singh's courtesy and professionalism throughout the entire transaction. In addition, I am very happy with the Toyota Camry Hybrid in which I eventually drove away. To sum it all up, as a result of the fine service which I received, I have every intention of returning to Smithtown Toyota after my new 3-year lease is up in order to negotiate the leasing or purchase of still another fine Toyota vehicle. Respectfully submitted, Customer Robert J. Thelen

tacomacop

Jun 11, 2013

As a preface: I'm one of those customers who wanted a VERY specific, VERY "loaded" Tacoma... everything and more than normally available to dealerships in this region, from factory options, to PPO accessories, to dealer items (including supercharger)... and a bunch of aftermarket upgrades. I knew dealer costs and what I'd pay over that. Suffice it to say that I was a Sales Rep's worst nightmare!!After several model years of disappointing interactions with practically ALL of the Long Island dealerships, I happened upon a sales manager at Smithtown Toyota... remember the name: ALEX BRUNO. I'll try to be brief and give the man justice: ABSOLUTELY AND UNBELIEVABLY KNOWLEDGEABLE, HONEST, STRAIGHTFORWARD, MOTIVATED, DETAIL-ORIENTED, PERFECTIONIST. From finding the Tacoma on the factory list with the "basic" list of every option I wanted, Alex built the truck up with Post-Production and Dealer accessories, and orchestrated the purchase/install of the supercharger/fit-kit with the Service Department despite an undoubted myriad of raised management eyebrows.Then, there were my aftermarket chores: upgraded tires, truck-cap install and a minor level/lift kit... all requiring shuttling around to local and not-so-local shops. This is where Lou Bilous, a member of Alex' Management Team, joined the frenzy... providing back-up rides to/from as the truck evolved.Delivery date: June 10th. Rather than let me take a two-hour train ride out to Smithtown to pick up the pickup... Lou arrived at my door and we had a great ride out to the dealership, exchanging fond memories of the area where we both used to work. Alex wrapped up the paperwork, which took all of five minutes on my part, while Lou went into high-gear, giving the truck its final inspection, mounting the plates, walking me through the pack of manuals, and sitting me down in the Tacoma for an hour-long fact-filled lesson on every knob and switch it had.When I pulled away from the dealership, I knew I finally had the exact truck I had tried to get for years, and felt confident and thrilled with everything about it. My only regret? I'm sad that my contact with my new-found buddies will diminish... until I need to purchase another vehicle. NOT GOING ANYWHERE ELSE!!! Thanks Alex and Lou!!!

gkrystek

Jun 8, 2013

Rich Milano provided outstanding customer service and helped me in the purchase of a 2010 Toyota RAV4. He literally went the extra miles and drove out with me to return a rental car at Macarthur airport and then drove back to the dealership, were I bought the car that afternoon. He a;so worked with me to get a great deal on the RAV4.

Lawisoky

May 30, 2013

Lou was a delight to deal with. I did not purchase a Toyota this time due to my wife's preference with another vehicle. But I do intend to come back to Smithtown Toyota and Lou when we are ready again and I absolutely recommend this dealership and Lou to my friends and family. He took the time to explain the deal, the car and made us feel comfortable with the entire car buying process. Thank you Lou.

ppet610

May 25, 2013

Excellent experience. Lou was courteous, knowledgeable, and very nice. We would recommend this dealershipand Lou in a heartbeat. THe service was quick and reliable.

Rweick

May 25, 2013

What usually is a dramatic and frustrating operation was almost a pleasure while purchasing our new 2013 Sienna at SmithtownToyota Toyota. Not only was it a pleasure to work with Rich Milano and Chris Malerba but everyone at the dealership were as friendly as our next door neighbors. A real World Class Operation.Ray and Ruth Weick

clombo

May 24, 2013

If you are looking for a hassle-free, no pressure, easy car shopping experience you should make an appointment with Aman Singh! I hated car shopping until I worked with Aman. H made the experience the best I have had. Aman is professional, welcoming and attentive to what you are looking for. He does not push you, or rush you through the process. I highly reccomend working with Aman, I look forward to working with him in the future!

pinodouglas

May 15, 2013

I'm a second time buyer at Smithtown Toyota. My salesman Rich was a pleasure to work with. He was professional, knowledgeable and very likeable. Rich will definitely be my go to guy for my next Toyota!

anetm50

May 9, 2013

We have purchased 2 other Toyotas at Smithtown Toyota. We knew that that was where we would end up leasing our 3rd. We knew we wanted a RAV4. The one we wanted was not on the lot and had to be ordered. We were given a window during which our car would arrive , and it came in 1 week earlier than expected. Sean Dietz was our salesperson. He was polite, professional, pleasant and knowledgeable----he was EXCELLENT! *****5 stars! We had direct contact with Sean every step of the way---he was very easy to reach at any time. Sean was willing to spend as much time with us as we needed and answered ALL of our questions...and even told us to contact him at any time after we left with our new car---and we WILL-- since we will be upgrading our flipphone to an IPhone so that we can take advantage of all that our Navigation/ Display Audio System has to offer. Thank you, Sean!

jeanellen

May 7, 2013

I brought my car in for a service. Larisa Racenis was the service representative. She was professional, helpful and friendly. She brought to my attention that i had a couple of recalls on the car and arranged for them to be looked at on the same day. Also, one thing that i asked her about could not be taken care of that day. She had suggestions that solved the problem and made the visit successful and therefore, i didn't have to return another day. She kept me updated on the timeframe of when my car would be ready and was very attentive.Based on my experience, i would recommend Smithtown Toyota Service Department to a friend and especially to ask for Larisa.

shuryakmarina

May 7, 2013

We had bought our first Toyota (Camry): the experience was great, dealers very friendly and helpful. They explainthe slightest detail of both the deal itself and the car features. We hope our future service would be as good.

Kchristine

May 6, 2013

Fantastic experience. Rich was very straight forward and easy to work with. Very different from other dealerships. Highly recommend him. Loving my new Rav4. Extremely satisfied with my decision to buy here.

mickev0217

May 2, 2013

Lou was an excellent salesman. When picking up our new Toyota Highlander, Lou was clear no matter how late we needed to get there, that he would wait for us and explain all we needed to know about the car. After all the paper work was complete, he gave us a complete run down of all the features in the car and how they worked, including under the hood of the car. He really made us feel important. We bought two cars in the past from Smithtown Toyota and this is was our third. Each time the of purchase, the service was nothing less than excellent. Thank you Lou.

asingh28

Apr 30, 2013

I have dealt with lots of salesmen in the past but this time Aman was a totally different experience. He was courteous and excellent. I would tell all my friends and family to buy a car from him.

vsuman

Apr 29, 2013

I was researching for a new car(Scion frs) and Smithtown Toyota team contacted me. Lauren Karakasians from Sales initially talked to me on phone and told me more about the car and other incentives they can provide. She was very cordial and I was convinced to visit the dealership and take a test drive even though I had other dealers close to my place. Unlike other salespersons I visited earlier (who were very pushy), she was was very professional and let me take my time in the decision making. She provided me all information I needed to buy the car. I was very comfortable during the whole process and finally bought the car a week later. I recommend the dealership and the salesperson (Lauren) for any one looking to buy a new car in the nearby area.

maggiep9

Apr 26, 2013

I made the appointment exactly when I needed it. I brought my Rav4 for general service, The woman at the desk was so friendly, I asked for a estimate on tires, while I was waiting she let me know before any work had been done, which I much appreciated , The waiting room was great. There was coffee, bagels, television, vending machines, and tables. I got some school work done, and the service was so quick I was amazed how fast i was in and out. Wonderful service.

lyntice

Apr 24, 2013

Lou was helpful, courteous and informative. He was patient and thorough during the explanation of theworkings of the car, and he walked me through each step of the buying process in a professional and friendly manner.

Mattmiller61

Apr 23, 2013

I was very happy with my Smirhown experience. Aman and his manager Guy were helpful, not pushy and made sure we were satisfied. I highly recommend working with them.

dpavlic

Apr 20, 2013

Lou Bilous was the best salesman I have ever dealt with and will recommend him to all my family and friends. I planned on going to 3 different dealerships but my instinct told me it wasn't necessary. This is very rare for me. Lou was pleasant, informative, funny, and I could go on... All sales people should act just him. I am so glad I bought my Toyota Camry Hybrid from Lou!

tsoftye

Apr 18, 2013

I have personally purchased 3 cars and I have helped multiple friends make purchases. As strange as it may sound, I really enjoy haggling with car salesmen. There's a certain thrill associated with getting that sticker price down closer to the invoice price. The down side is it sometimes takes a few hours of negotiation and you usually don't leave the dealership on friendly terms, with the sales staff anyway. This is NOT the case at Smithtown Toyota. My sales rep, Aman, went above and beyond to ensure customer satisfaction. He was professional, polite, charismatic, and most importantly we were able to come to a great price hassle free with no hard feelings. I haven't had my new car serviced by them yet so I can't comment on that aspect of the dealership although the service center does look nice and new. I've been stationed in several states along the east coast, if I am anywhere in the tristate area this is the dealership I will use and take shipmates to from now on. Ask for Aman and tell him Tim sent you!

mysticmoon623

Mar 27, 2013

Everyone in the dealership was very friendly, and helpful. Louis was very knowledgable and made the whole process quick and easy. I did my research and the deal they gave me was very competitive. I definitely recommend this dealership.

stephenn

Mar 23, 2013

Smithtown Toyota was a pleasant car-buying experience. We met with Sean Dietz from the Sales Department, who was very knowledgeable about the various Toyota models and features. He took the time to listen to our needs and was most helpful in explaining and comparing the different models and equipment packages. He arranged for us to test drive several models and took the time to make sure we understood the differences between the models and features. Unlike our experience with several other dealers, there was no high pressure sales tactics. Sean seemed genuinely interested in making sure that we were entirely happy with our final selection - which was a 2013 Toyota Camry XLE. He was then quickly able to locate several available cars with the colors and equipment that we wanted. We also appreciated the assistance of both Kerri Cordova, Customer Service, and Lance Farley, Sales Manager, who was very helpful in working out the final details including the value of my trade - in, which was very fair. The entire transaction was smooth and transparent with no suprises or games. Again Sean took the time to explain all of the details and really made the transaction easy. We also appreciate the assistance of Mitch Serota, Business Manager who took care of the remaining paperwork and financing details. Again very simple and straightforward process with no surprises. The car was purchased on a Monday and scheduled for delivery on Saturday. We picked up the car as promised that Saturday. Again, Sean was available along with Bob from Smithtown Toyota to make sure that car had been properly prepared, cleaned and delivered with a full tank of gas. Again, no surprises - it was perfect. Bob then took the time explain the various features including, navagation, blue tooth, etc. He also gave us his business card in the event we had any future questions. It's now been one month since taking delivery of the Camry and we still continue to be impressed with how smoothly it drives as well as it's features - some of which we are still discovering. Although this is the first Toyota we purchased from Smithtown Toyota, it is actually our fourth new Camry purchased over the last twenty years and it is by far the best one yet. Our recent purchase experience at Smithtown has also been the best one yet! Thanks again to Sean Dietz and the entire team at Smithtown Toyota for making our purchase easy and hassle-free.

thirdcamry

Mar 14, 2013

I just leased my third Camry from Paul Varandas at Smithtown Toyota and he deserves as much credit for that as the quality of the product. Paul has always been extremely professional and helpful throughout the leasing process without ever being condescending (something I *have* experienced at other dealerships). No hard-sell -- just an easy and quick transaction. Kerri Cordova has been a pleasure to deal with as well, and my service experience has always been positive. The bottom line is that I highly recommend Smithtown Toyota.

dbutler419

Mar 5, 2013

very friendly and knowledgeable staff no hassle and no hard sell attitude quick and easy possessing of all transitions .went 50 miles away from my home to renew my lease .

jhamber

Feb 26, 2013

Working with Louie Bilous takes all the stress away from buying a new car. No need to shop around-you can trust that you receive a "good deal" from a VERY kind and courteous salesperson. We do it all over the phone!!-Go in to pick up car-Louis will patiently explain everything about car from the inside, to the outside. We travel 50 miles each way to buy a car at Smithtown Toyota. I must also mention that it was a pleasure to work with Chris Malerba, the Business Manager-Thanks you again Louie and Chris-----Shelly and Joel Hamberger

licabaret

Feb 22, 2013

Rich made the whole process very easy. The dealer stood by the internet price and did not insist on financing. They were willing to give me the car for the stated price even if I paid cash. There were no hidden fees, and they took plenty of time to talk to me. They also seemed like good people. I would recommend this salesman and dealer. ---Gary

samsacc

Feb 12, 2013

The Service Department gave misleading statements about diagnostic fees and in the end charged us $118 fee to tell me what I already knew was wrong with my door. I was only looking for an estimate to repair it. We had asked them to check our catalytic converter because we had a check engine light come on. We used a coupon for free check engine light diagnostics. We had our oil changed and when we couldnt afford to pay 600 dollars to have the automatic sliding door lock actuator replaced, they charged us the diagnostic fee. I did not agree to pay a diagnostic fee but my wife did not know any better and she signed the paper stating we agreed to pay it. She thought it was based on the labor rate and since no diagnostic time would be needed to provide the estimate for the door repair, she never thought she would see that charge on the final bill. When she told me she paid the fee, I sent her back to speak to the service advisor who immediately did not want to deal with it so she had us wait until the service manager David Bartoli decided to talk to me on the phone. When he did, he had nothing to say other than that he has a signed document stating we agreed to the fee and that he had done enough for us by taking the coupon. Even thought I explained he did spend anytime diagnosing the door he repeated the same thing, it is in the contract signed by my wife. I even informed him that we had just moved to his town and would be frequent customers and asked him to call the service manager at Penn Toyota who can verify this car is only serviced at the dealer, he repeated the same thing. Then he hung up the phone. This dealership is not like others. I have had a great experience at Penn Toyota and felt happy to be Toyota owner. Now I feel crappy and like a sponge for them to squeeze my hard earned money from. How short sighted to think that it is good to rip me off today and put an extra $118 in the bank and loose the repeat business. Any business owner who cant figure that out should not be fixing cars. Who know what other stupid things they will do to make a buck. Use defective parts?

RichardDArienzo

Feb 6, 2013

Wonderful experience at Smithtown Toyota. I went to two other Toyota dealerships and they were higher in price. Wonderful people at Smithtown Toyota. See Jerry Sbarro great sales guy.

vcnrj

Jan 29, 2013

This dealership is one of the best around. They are very attentive and they know their cars well. They were also very fair on our trade-in. Our salesman was Lou Bilous, he was very helpful and went the extra mile for us to make sure our experience was good. We went in on a Sunday afternoon, and we were driving our new FJ cruiser by the next day! I would highly recommend Lou and this dealership.

razman247

Jan 25, 2013

I bought a 2005 Nissan Maxima with 75,888 miles on it by trading in my existing vehicle (2007 Honda Civic Si with 59,600 miles on it) from Smithtown Toyota on December 4, 2012. Exactly one week and one day later on Wednesday December 12, 2012, I dropped off the car due to some transmission issues I was having (transmission would jerk when shifting in all gears especially from 1-2 and 2-1). I also noticed that my car was making a whining noise which became louder and higher pitched when the RPMs are higher, and that there was a squeaking noise from the engine bay. The next day I received a call from Michelle in service saying that the tech confirmed my problem, and the car was going to be sent to a transmission shop that Smithtown Toyota uses (Bayport Transmissions). The tech also tightened my heatshields which were causing the squeaking noise (the noise came back 2 weeks after I got my car back). I checked in with them several times (approximately 65 outgoing calls) over the following week, but was never given an answer regarding my car, or my call would just get disconnected several times. Finally, on Thursday, December 20th Michelle told me that the transmission shop confirmed my suspicion of the valve body of the transmission, and that the part was ordered. I knew I would need to give them more time due to the holidays, but as we were beginning week 3 without my car, I called the NYS Lemon Law arbitrators number and spoke with Ann. She called the dealership and was told that my car would have all issues fixed and that they would return the car by the end of the week. At the end of the week, Michelle told me that my cars transmission work was done, and the parts were ordered for my other concern which was the timing chain whining noise that becomes louder and higher pitched with higher RPMs. (I had sent her and her technician the Technical Service Bulletin for that job and the tech agreed that it was the problem) It has now been over 3 weeks since the parts were ordered and according to Michelle, whom I unfortunately still need to call on a regular basis (as I never hear back from her or get a response to my messages) the tools are the only things that have not yet arrived. She advised me to speak with Tom from parts. When I called him, he told me Nissan was giving him the run around regarding the tools. I found that to be a lie as Nissan does not make the tools, Kent-Moore makes them. I was also able to find a vendor for the tools in less than 5 minutes by searching the internet. I had to then call Tom and send him an email with link to the vendor for the tools to do the job. At this point I am extremely frustrated and will not do business with Smithtown Toyota EVER Again

david sp

Jan 4, 2013

Lou Bilous is a gentleman whose character comes out clearly in his work. He is very informed, user friendly, flexible and accomodating. He is a very valuable asset and I wish I had someone with his personality and ability working with me at my business office.

jverrine

Jan 2, 2013

The experience was simply amazing. I visited almost all of the dealers in Smithtown looking for the perfect car and by far this was the most friendly, unintimidating, and enjoyable of them all. Don't be fooled by the showroom appearance, it means nothing compared to the staff. Everyone I encountered was helpful and enthusiastic. There isn't a pushy stereotypical salesman in the place. When it came time to purchase the vehicle it was as smooth as I could have ever dreamed. I cannot say enough nice things about this dealer and my salesman Tim. If you are interested in a Toyota, run over and see for yourselves. I swear you will not be dissapointed.

tdgj

Dec 26, 2012

My wife and I were interested in a 2013 Highlander. Louis was friendly,knowledgeable and patient throughout the process. He took us for a test ride in two different trim levels and offered us a competitive price immediately. we had been shopping online and had already visited other dealerships and this was the best deal we had found. There was no high pressure sales tatics at any time.After we purchased the car Louis showed us all of the options and gadgets in the car including the navigation/audio system and even paired our cell phone with the blue tooth system. This was an exceptional buying experience and I would recommend Louis and smithtown Toyota to anyone interested in purchasing a toyota!

Tlozier

Dec 26, 2012

Great dealer with no hassle or typical dealer "tricks". They genuinely care about their customers, and offer great customer service, with honest and fair deals.

dq1530

Dec 24, 2012

I have brought from this dealer before ! Always happy with sales & service dept. My girlfriend brought a new car last month from the same salesperson that's what made me go back to him.

jimdurnan

Dec 19, 2012

We needed a new car because my wife had just had a bad accident with her car and I was driving her back and forth to work. Smithtown Toyota had the Highlander we were interested in and Louis Bilous was very friendly and allowed us to check that the 4 cylinder Highlander was adequate for our driving style. Louis went over every detail about the workings of all the controls with my wife after we purchased the car and was very patient in explaining the electronics to both of us.

madasever

Dec 16, 2012

I was compelled to buy a new car after the flooding from Superstorm Sandy destroyed my home and auto. A resident of Freeport, I initially searched in my local area, where, regrettably, all the salesmen I encountered personified some of the worst stereotypes. Several actually told me to take a deal (for something on the lot at its listed price) or leave it since need in the aftermath of the catastrophe outweighed demand, apparently leaving dealerships with the leverage to exploit a bad situation.On my Mom's recommendation, I called Smithtown Toyota. I was connected with Tim Payton, who made my purchase experience a pure delight, a reflection of his charming personality. If I realize that putting his clients at ease and making everyone feel special should be part of his job, my previous encounters made me even more thankful that he treated me with such friendly consideration. Knowledgeable, thorough, quick and proficient, Tim provided exemplary individualized attention within the full complement of resources of an industry leaderTim made the business of purchasing my new car under duress a pleasure. With transportation an obvious issue, we conducted the entire transaction by phone, fax and email. I wanted a Blue Ribbon Prius V III, and, although Smithtown did not have one in stock, he assured me that he would get me the model, color and package I wanted within a couple days at a fair price; and he delivered on his word. We did not meet until I picked up the car, and he was every bit the gentleman I had perceived.This was the easiest car transaction I have ever negotiated. I am excited to have a car again -- one that I really want...and NEED. Beyond the appeal of his good humor, the personal and professional integrity reflected in the quality of Tim's customer service is a characeristic that will retain and build clientele. Thank you so much.

Dmytro

Dec 9, 2012

The dealership was a pleasant surprise and all buying experience was excellent. I have requested online quotes from 4 dealerships and Smithtown Toyota was the only one that didn't try to play any games and gave a reasonable quote. All people with whom I interacted were excellent - Liz Skiba (handled my internet inquiry and answered all questions prior to the visit to the dealership), Lou Bilous (a sales representative at the dealership), and Mitch (financial manager). Lou was very straightforward, knowledgeable about the car, didn't try to make things up, no BS whatsoever. He spent a lot of time with us, even after the sale was done, explaining the car features and setting us up. Regarding the price, the dealership is also good - right off the bat they offered a fair price. It was still more than I was ready to pay, but not by much. Since I was flexible about car color and options, they could meet my price. I think, at a hard sell dealership, I could have negotiated the price a few dollars lower, but it's just not worth it - anyhow, the price we've got was good and stress free purchasing experience was even better.

murtagh

Dec 8, 2012

Mr. Lou Bilous was excellent at helping us pick out our new Tacoma Pick Up Truck. He is extremely knowledged with products and was also understanding of our personal needs as a customer. He helped in every way but never made us feel pressure . Great experience with a great sales person.Also hte personal touch we received from the service group was just outstanding.Ken Sheridan assisted in the prep of the vehicle and although the shop was very busy he made sure we were completely satisfied with the condition of the truck before we drove off the lot. Great job . This dealer is very lucky to have you two gentlemen on their team..

Joel Hamberger

Dec 3, 2012

Have been buying cars from Lou for many years. So have all my friends and relatives!! In short, Lou is the best. Gives his customers the "Bottom Line". We drove 60 miles to buy a car from Lou. Yes, I would drive more!!!! Louie makes buying a new car easy. I guarantee, once a customer, always a customer.

kmrichman4

Dec 1, 2012

Lou made my car buying decision very easy. He was friendly and responsive to all my questions and demands. He made the new car buying process painless. He was very well educated on the features of my new car. I will definitely look to Lou on my next car purchase.

ninopro

Dec 1, 2012

I came into the Smithtown Toyota dealership after visiting other Toyota dealerships. The other dealerships were a big turn off for me because I dislike the salesmen that either look down at people or are too pushy! Both of those are a big turn off for me. My experience with Mr. Lou Bilous was different. He was very knowledgeable, polite, kind, and very willing to work with us without being pushy. I knew that night that I was going to buy my new car from Smithtown Toyota.Mr. Bilous helped us in explaining the new technology of how it is used, and we left very confident that we knew what we were doing.My wife and I highly recommend Mr. Bilous and Smithtown Toyota to anyone who is in the market of purchasing a new car.I give a ***** rating to Mr. Bilous and Smithtown Toyota.

schlein

Dec 1, 2012

We found Mike Simeone to be terrific. This was our second purchase within the last 7 months and Mike was the main reason we returned

TRANSITDOG

Dec 1, 2012

Lou Bilouis made our two car purchase a no problem situation. Price was fair and the whole experience was a no stress situation. A+ ALL THE WAY!!

bandmcoll

Nov 28, 2012

Thanks to Hurricane Sandy I just purchased 2 new cars from Smithtown Toyota. These would be my 3rd and 4th car from this dealership. I have dealt with Guy Albergo and the staff at Toyota and have always been extremely pleased with their knowledge and professionalism. I had the pleasure of dealing with Lou Bilous this time, and he was no different. By the time we were done I felt like I could sell the Prius and Camry after Lou showed my wife and I all the features in these cars. Excellent salesman who I would highly recommend to anyone looking to buy a Toyota.

edwardnord

Nov 22, 2012

Lou was friendly, helpful, knowledgeable and very professional. He showed my wife and I all the features of the Prius II, inside and out. He was never high-pressured and always polite. I consider the price I paid to be very fair. I couldn't ask for anything more and would gladly recommend the Smithtown dealership, and specifically, Lou without reservation.

Rocky29

Nov 17, 2012

I lost my prius to "Sandy" and needed a replacement car ASAP. Lou Bilious was very helpful and never pushy. He took his time and made me feel as if I was the only person looking for a car on this very busy day. He answered every question I had about the prius ll and lll without hesitation. He was very professional and patient. I would definitely see him again for another car and would recommend anyone to go see him if you're looking for a Toyota.

Peter F Harrington

Nov 8, 2012

On October 26, 2012 I went to Smithtown Toyota in response to a six day add for the purchase of a new Toyota. I had called ahead to ensure that I would meet first with a Sales Manager before seeing a Sales Associate. I previously had purchased five Toyotas from this Smithtown Toyota and I wanted the Sales Manager to know that I expected "preferred customer treatment" based on my previous purchases. Mark Schwartz was the Sales Manager and he acknowledged our phone conversation and assigned Sean Dietz as the Sales Associate. I was interested in a Prius Three as my possible new purchase - - - subject to receiving a fair value for my trade in of a 2007 Camry XLE. Sean was just great in taking the time to show me the intricacies of the Prius before, during, and after my test drive of the vehicle. Sean knew his product,the Prius, and was eager to display to me the value in purchasing such a vehicle. Sean was low key but very knowledgeable. When it came to discussing price for the Prius Three and what I would receive as a price for my Camry, Mark Schwartz was not overly generous but was fair. Because I liked the Prius, the excellent salesmanship on the part of Sean Dietz, and courteous and fair price negotiations from Mark Schwartz, I decided to purchase the Prius Three that day.

Burner472

Oct 18, 2012

Very caring and understanding and very knowledgeable of the toyoto product highly recommend cant say enough about the team in smithtown toyoto great people go toyoto

Bgiese

Oct 17, 2012

Wonderful experience!! Went looking for a used car for my children. I recommend if you are looking for a great car for a great price-friendly environment stop by.

afitneyou

Oct 15, 2012

Below you will find my original review, however since picking up the car I had multiple problems with the salesperson and dealership. First, when we picked up the car that my wife had purchased, the salesman (Sean Dietz) told us that "he didnt like the looks" of the floor mats, and took them all out and said "he would order new ones." He even discussed with us how long it would take to get the new mats in...about a week. When I went to pick-up a 2nd car for me from the same dealership and salesman, the car was not what it was said to be (read 2nd review!). Because I was walking away from the car, and going to another dealership, when I asked for the mats for my wife's car, I was handed a set of generic mats that could be bought for ANY car from a car wash or auto parts store...not a Toyota part that had to be ordered. Then, when I contacted the dealership and spoke with the Used Car Sales Manager, he told me that they gave me cheap-o mats because they gave us such a good deal on the car. I also had to contact the dealership directly, as both my emails to a Customer Care Representative, and requests to speak to a manager through the dealership website's chat now feature had gone unanswered. Bottom-line, if you deal with this dealership..make sure you get any "promises" in writing, and good luck trying to resolve a problem.Sean Dietz helped my wife with the purchase of a certified Corolla. My wife was looking to trade in her 2008 Rav 4 for something that would allow us to have a smaller monthly payment due to a loss of family income. Having used Sean for several car purchases during his time at another dealership, we contacted him directly, even though this dealership was much further from our home in Lindenhurst. Sean was able to show us the "numbers" on the price of a car we were looking at another dealership, as well as several alternatives at your dealership. My wife wound up purchasing a car through your dealership, a higher model for less money, then what we were looking at at the other dealer. We will continue to use Sean, and now your dealership for our future car purchases. I am currently having Sean find a car that fits my needs and budget, and have also referred a co-workers dad to Sean and your dealership.

freddy.tenaglia

Oct 9, 2012

Chris was great - he made this purchase very pleasant and knew the car inside and out! The dealership itself and team made the experience that much better. This is my 2nd purchase there in 18 months and will continue to do so.Keep up the great job!

mdrouin

Oct 8, 2012

Lou Bilous was an excellent salesperson. He was courteous and knowledgeable. He answered all questions in a friendly manner. I was treated in a positive manner and would deal with him again.

lauracali

Oct 6, 2012

rich engaged us from the time we pulled into the lot. he was very friendly & knowledgeable. we told him what were were looking for & he worked with us to get us the car & price we needed. when we picked up the car, he went out of his way to make sure i understood how everything worked & also made sure the car seat was installed properly. i really appreciated that he went out of his way to make this process so enjoyable.

christopher dunn

Oct 3, 2012

Buying a car can be frighteninga and stressful. Working with Rich, Brian, Dennis and the others at Smithtown Toyota made the process simple and positive. From the recptionist to tyhe customer service people Smithtown Toyaota knows hhow to treat a customer.I did shop around and got the best deal I could at Smithtown T. But I also felt the team was engaged with me, was looking to help me make the right decision for me and I did not get that feeling anywhere else. I would not go anywhere else and Smithtown Toyota is my car supplier of record.Outstanding and first class.

lalo165

Sep 23, 2012

Saleman lou Bilous was very helpful and never pushy to sell me a car. He was very professional and patient. I would recommend anyone to go see him if you're looking for a Toyota

alberto.duenas.3

Sep 21, 2012

From my own experience, I can tell you this dealer ship was great from the beginning. This place really tried the best they could to get me the best rates around and the perfect car for my family... Thanks John Torrento and Stacey Meehan for going above and beyond!

erik.mccarty.54

Sep 18, 2012

Great Dealership!! Chris is always helpful and the staff truly cares. The place is always busy that should tell you something. People Trust Smithtown Toyota and Chris Malerba's knowledge of Toyotas is unmatched. The McCarty's have found there home for there automobile needs

jeannether

Sep 18, 2012

This is the second car we bought at Smithtown Toyota. Toyota quality, the friendly and professional approach taken all the employees, the 0% finance offer, and last, but certainly not least, was the helpful, no-pressure, charming and honest manner of Louis Bilous -- brought us back to Smithtown Toyota for number 2.

beeranr

Sep 17, 2012

I would like to applaude Smithtown toyota for their professionalism. When I brought my car in for service/repair, they were able to diagnose/fix the car fast and provided me with a loaner car at no cost even though I did not buy the car from them. They gave me their current promotion prices even though I did not have the coupons for service. For the repair portion, they did all the work for me - called the warranty company and got the approvals. All I had to pay was my $50 deductible.This is me coming from Sunrise Toyota with a nightmare experience. I left a review for them as well!Great professional service from Smithtown Toyota. My next vehicle (2013 Sienna) will be from there!!

franpc42

Sep 9, 2012

This note is about the wonderful experience I had with Smithtown Toyota. I will mention each of the people who helped me. PAUL VARANDAS, salesman, with whom I have had many dealings over the years. On this occasion, Paul took all of the factors into consideration and came up with the current leasing package. It was exactly the right thing for me, and could not have been better. Upon the delivery of the car to me, his description of the vehicle, setting up the radio and blue tooth settings, and other things, made me feel just like a member of his family. I am so glad to have him as my salesman. GUY ALBERGO, sales manager. Guy is also very friendly and helpful. He always greets me warmly when I come into the showroom. His assistance, working with Paul, has been really supportive. STACY MEEHAN, financial advisor. Stacy handled all of the financial aspects of the leasing. The arrangements were completed in a very short time, and everything worked out very well. I would also like to mention LARISA RACENIS, the service advisor, whom I have been working with for many years. Larisa always lets you know just what is necessary (and nothing more) for the current service visit. Larisa also makes you feel like family. I think that the other people involved in my leasing (and prior purchasing) experiences at Smithtown Toyota, including BOB MALONEY, Customer Relations Manager, and the service technicians, deserve compliments as well.

HLClare714

Sep 8, 2012

I purchased my 2012 Prius from Lou Bilous and I will never buy a car from anyone else. From the first time I stepped foot into the dealership, I felt comfortable. Everyone in the dealership was friendly and professional. Lou started to help me pick out the exact car I wanted. He was knowledgeable, friendly, patient, and helpful. Throughout the entire process, I never felt pressured. When I picked up my car, Lou took the time to explain the car and all of its features to me. He was not in a rush and answered all of my questions. Thank you Smithtown Toyota and Lou Bilous for a great purchasing experience. I will be back in the future and I will be referring you to everyone I know.

Luvyota

Sep 7, 2012

Never have i met such incompetence.Ms.Larisa doesnt know how to deal with customers and thinks shes correct all the time.Mr Bartoli is one hell of a magician who tries and succeeds at making customers dissapear.Untrustworthy and incompetent......they should peruse the internet for issues that are common among the vehicles they sell. And have knowledge of the same.....Smithtown toyota DOES NOT CARE. Instead, theyre more interested in busing you to the local greasy spoon (probably get a kickback under the table) than fixing a problem that is common to a specific vehicle.....known problem......Place is unbelieveable. I chose this place to spend my hard earned money to buy a vehicle from them. And all they want to do is wash their hands of any difficult to solve issues....."i'll reimburse you" is all they can do. Do yourself a huge favor and stay far far far far away from this place.

kathyzuzio1952

Sep 6, 2012

I would highly recommend Smithtown toyota to anyone interested in purchasing a new car. All the staff is friendly, and make you feel so welcome when you walk into the dealership. My salesman was PAUL VARANDAS, who is very personable, extermely knowledgeable, and an absoultely amazing salesman. He offered many helpful suggestions, answered all of my questions, making my decision to purchase a 2012 Camry a very satisfying experience. SMITHTOWN TOYOTO IS #1 AND PAUL IS THE BEST SALESMAN!!!!!!!

palb1052

Sep 2, 2012

After careful consideration as to which vehicle would best fit my wants and needs my salesman, with his vast knowledge of Toyotas, was able to help me decide. He was friendly and not pushy. On the day of pick-up he spent a great deal of time going over all the features in my car which was quite helpful for me.

Kled12

Aug 28, 2012

I was very impressed with the quality of service I received from the sales representative (Aman Singh)I worked with when I approached him for assistance in purchasing a new Toyota Sienna. He was attentive, friendly and answered all my questions easily and in a straight-forward way. I am always wary of sales people, on guard for being given the run-around. Aman gave me a feeling that he was leveling with me regarding all of my concerns. I had done a lot of homework on line and had visited other dealerships, but based on my experience with Smithtown Toyota, I decided to purchase my vehicle with them. The sales manager seemed to be flexible in the price he offered me in the final stages, so I was pleased with the overall process. I am enjoying the Sienna and have absolutely no regrets. In addition, I must say that I serviced my previous Toyota with Smithtown Toyota for a number of years, and so I already had a positive experience with their service department and wasn't surprised that their sales department was equally of high calibre.

morka08

Aug 25, 2012

Louis was a pleasure to work with. He is personable and professional at all times. He answered all of my questions without hesitation and made sure I was completely comfortable with my new car before I left the dealership. I would definitely go back to Louis on any future vehicle purchases.

stringali

Aug 21, 2012

I first went to the dealership to get numbers on a lease of a 2012 prius. I was looking to trade my 2007 Prius (which i purchased from them 2 years ago) and wanted a trade in value. I was given an absurd number of $7900. This was all done with another salesperson, I think Aman Singh but I do not remember his name. I immediately told him that I thought this number was BS and that I could not believe that he would insult me with such a low number. I got up and left. I was then called back by the salesman who originally sold me my prius, Sott Preston who apologized for the experience and asked me to please come in and see him. I did. Scott then worked out a number that brought my tade to $9500 and I had to give them 2100 down on a prius 2 lease for 36 months and 18k/year. I told him that I wanted a back up camera so he added that for another $400. I still was not happy with that number and thought the car had more value. he also quoted me a Prius 3 as well but I do not remember that payment but it was higher. I told him that I felt they could do better on my trade, and wanted to know why I did not get any tax discount with my trade. i was told that you do not get a tax savings, which did not make sense to me because I was still paying a tax on the car. (They wanted taxes up front). Later I also checked the papers they gave me and noticed that they were not giving me numbers on an 18k lease but a 15 k lease which will change the numbers even more expensive with 18. Also, being a teacher (Scott knew this) he never offered to me the promo by Toyota which is that Toyota makes the first payment up to $500 and a $250 gift card to staples. Long story short, I got tired of the games there and decided to take my business elsewhere, I got a new Prius at Riverhead Toyota...Great Job FRAN!

williamcassara

Aug 20, 2012

I recently leased a new LE camry. Aman was an excellent salesman. He did not use any high pressure. He answered all of my questions. The price he quoted for the monthly payment along with the fees quoted were true and accurate when I sat with the financial rep. He also was successful in getting me the best trade in value for my car. I would recommend him to anyone seeking a new car. Thank you Aman for making this a pleasant experience.Bill

frangar

Aug 17, 2012

The salesperson I dealt with was Rich Milano. Rich was very pleasant,courteous and patient. He allowed me to make my own decision, while never being pushy. I think that Rich is a real asset to Smithtown Toyota with his knowledge of Toyota products. I would not hesitate to deal with Rich in the future because it was a pleasant experience working with him.

acandreva

Aug 10, 2012

This is our 3rd car we purchased through Lou Bilous and we will keep on doing so. Lou is extremely knowledgeable no one has ever explained a car to us as thoroughly as he does. Lou is professional, friendly and very helpful he takes the stress out of buying a new car.

barbara tucker

Aug 9, 2012

Lou Bilous was so professional, helpful, friendly, knowledgeable and made our car buying experience smooth and easy. This is the 2nd car we purchased through Lou Bilous at Smithtown Toyota and we will keep going back to him for future purchases! Great Salesperson!!!!!!

mestrakosch

Jul 28, 2012

Rich was personable, honest, and easy to work with. I felt no pressure, which is a big plus.The car was delivered as requested...all my requests were taken car of.

ABBATEPAOLO

Jul 26, 2012

Misleading coupon for oil change. No indication on coupon that oil change was at Scion not Toyota. Fluid levels were not checked as promised. Had to have the fluid levels checked

raisles

Jul 25, 2012

Everything was perfect. Car was explained thoroughly leaving no questions unanswered. From the moment we were introduced to Lou, everything went smoothly. The test drives were wonderful and the customer service was top notch.

Annjon

Jul 21, 2012

I recommend Smithtowm Toyots for the reasons as follows:1) The staff was service oriented and there was no pressure tactics employed.2) I was able to have an informed conversation about the vehicle I was interested.3) The discussions with respect to price were low key and reasonable.4) It was a very comfortable experience; atypical of what one might expect. 5) They earned my trust and completed arrangements in a way that was sensible and positive.6) They delivered the car at my requested pick-up time and without fuss.The entire process was well done. The sales person and finance manager (Stacy) were professional, courteous and thoughtful - again, no pressure, just service minded and personable!!Jon Van Eyk

D helder

Jun 30, 2012

I would recommend this dealership to everyone louis b was knowledgable and friendly and got me in and out fast with no games and treated me like I was one of his friends the whole experience was a pleasure

dcaduri

Jun 30, 2012

mike d was terrrific. he was available, and followed up with me.we discussed my need and preferences and he did what he could to make me smile!I am not an easy customer, but Mike D was helpful and funny and made the whole process much easier and actually pleasant. I will refer my friends to him.

tempSailor

Jun 25, 2012

Louis was very attentive to what I was looking for in a new truck and extremely helpful and knowledgable in every phase of the process. He provided me with an excellent price on a new Tacoma that filled all the requirements I gave. Furthermore, he was very helpful on the delivery side of the transaction, as well as handling my trade-in. The rest of the staff was very professional but Louis's handling of the purchase really made a difference. I would definitely recommend both Louis and Smithtown Toyota.

bonte

Jun 15, 2012

Very good experience. Aman was very clear and good to explain the product. People look true and correct. will surely reommend to friend. Price is competative

bcarstens

Jun 4, 2012

lou was by far the best salesman I have ever dealt with! Picked up my car yesterday - his delivery was very informative!I hate getting a new car, but dealing with Lou made the process a lot easier!

Dawny613

Jun 3, 2012

Lou was very helpful, extremely friendly and honest. I travelled about an hour just because Lou was so pleasant to work with. I would definitely recommend him.

Charleskon

May 29, 2012

Long time smith town Toyota customer, first time working with Aman. He was very pleasant to work with and handled negotiations, paperwork and car prep with care and personal attention. I highly recommend this dealership as well as Aman.

bmindful40

May 28, 2012

I Just bought a 2012 Toyota Camry Hybrid. My sales rep was Lou Bilous. I researched cost and got the price I wanted with minimum hassle. Lou was knowledgeable, courteous and personable. The sale went smoothly and I picked up my car with no hassle. That's the key for me...no hassle. I recommend Lou and the dealership... highly.

JOrlo

May 21, 2012

We bought our Sienna from Lou when he was at Victory Toyota. We also bought 1 Camry for our daughter and 1 Camry for our son. When looking for a new vehicle, we tracked down Lou to Smithtown Toyota since Victory went out of business. We were happy we found him as he again bent over backwards to get us the best price and trade-in deal possible. I would highly recommend going to Lou to purchase a car.JOrlo

BRUCEC4

May 14, 2012

VERY KNOWLEDGEBLE SALESMAN . VERY FRIENDLY AND NOT PUSHY AT ALL.OVERALL A GREAT CAR BUYING EXPERIENCE.LOU WENT OUT OF HIS WAY TO EXPLAIN ALL THE FEATURES THAT CAME WITH THE CAR. TOLD US TO CALL HIM IF ANY QUESTIONS ARISE.

rzimmerman

May 13, 2012

Great experience from start to finish. Mitch was also very helpful. The manager Guy was great. I got the exact car I was looking for and for a grat price.

kgiugliano

May 11, 2012

I knew that I wanted a Prius but when I walked into your dealership I was met by Mike with a friendly smile and helpful attitude. He walked me through all the advantages of owning a Prius and negotiated a fair deal. I returned to the dealership after delivery for another quick tutorial and was greeted again with a smile and a helpful attitude. Thanks Mike and Smithtown Toyota

walterlott

May 9, 2012

We had pretty much decided that a Prius would be the right car for us to purchase, but I was still dreading the hassle of shopping at a dealership. Although we just stopped into Smithtown without an appointment, by a stroke of luck we were waited on by Mike Siemon. Mike had all the traits that one could want in a salesperson; he was honest, knowledgeable and patient. He was able to answer all our questions, find the right car for us, and negotiate a fair price. He turned what I anticipated to be a very unpleasant experience into an enjoyable one.I have just started driving my new Prius, and so far I believe I have made the right choice. I expect that if Smithtown Toyotas service is as good as its Sales, I will be happy to take my car there.

Agsdhs23

May 7, 2012

I purchased a 2012 Prius. Lou, Alex & Mitch worked together to find exactly the car I was looking for. They were friendly, courteous & informative. As a result, I was confident in my purchase & couldn't be happier with the car. Thanks for a great experience!

dragonflylash

May 4, 2012

From the very first encounter with Rich in the used-car lot, he was a gentleman. There was no sense that we were being "bullied" into liking a particular car or model, as has been experienced elsewhere in the past, but a genuine interest in both our needs and our desires. He was clearly knowledgeable about his inventory, but was not afraid to say so when unable to precisely answer one of our questions.He quickly got us into two different cars for test rides. He was easy to talk to, very personable and cordial, and his honesty shone through to us both. When we left there, still undecided about purchasing a lovely 2004 Highlander (which, by the way, he thought would be perfect for what we wanted, even though a different car would have netted more money for Toyota), he did not attempt to guilt us into a commitment, but gently appealed to our common sense and our search for quality.He was so convincing that we returned to him a short while later (we had told him we needed to 'sleep on it'), with a decision to buy the Highlander. He promptly got us through all the necessary paperwork, etc., and today we took delivery of our 2004 Highlander.We do not regret our decision; in fact, we are quite happy that we listened to Rich. He was right about this vehicle being a good fit when we we not sure about it.......until we drove it! This man should get a raise! It was, overall, a very pleasant experience, not something either of us expected, and I would recommend going to Rich Milano to anyone looking to purchase a good, used Toyota. We left there feeling blessed to have gotten a good deal on a great car, and blessed to have met Rich.Ken and Loretta Halliday

eagruso

Apr 29, 2012

Lou was very friendly and helpful. He even stayed late to make sure everything was all squared away. It was my first time buying a car and he was most helpful.

cparris12

Apr 26, 2012

Lou was so friendly! He explained the different options of Prius to me and he even walked me through how to operate my new car! It's like a space ship and I needed guidance.

carrichtom

Apr 22, 2012

I purchased a 2012 Corolla; took ownership on Friday, April 20, 2012All staff were courteous, knowledgeable and honest. Special kudos to Lou Bilious who located exactly the vehicle I requested and explained all parts of the vehicle to me.

ronaldfriedman

Apr 18, 2012

I gave this very positive review because it as well deserved. The four people with whom I interacted were all competent, friendly, and efficient. They include two receptionists, the most effective and knowledgeable salesman Lou Bilous, and the knowledgeable and yet not overly pushy business agent Mitch. Everyone went out of their way to be helpful. They also knew their stuff. They all paid attention to the very many details that are involved in purchasing or leasing a new car, and there are so many little things that need attention. Hundreds, probably - and all were handled properly. Amazing for any commercial endeavor these days!

Fioremi56

Apr 14, 2012

Guy Albergo & Anthony DeSimone are the most knowledgeable and friendly people I know. We have been buying Toyotas from them for over 20 years. They always come up with the best deals and solution for our needs. They are the best!!!!

invict

Apr 2, 2012

WE DID NOT INTEND TO PURCHASE A CAR TODAY. WE WERE DETERMINED TO STOP AT HONDA BEFORE FINALIZING A DEAL. HOWEVER, LOUIS' PROFESSIONALISM, TOGETHER WITH HIS CHARMING PERSONALITY,PROVED TO BE A WINNER. HE WORKED DILIGENTLY TO DELIVER A GOOD DEAL FOR US. WE ARE THANKFUL THAT YOU EMPLOY LOUIS AT SMITHTOWN TOYOTA.DELIGTED,CHARLES BRESLAU

mfortugno

Mar 30, 2012

We shopped at other dealerships and had the worst shopping experience with Sunrise Toyota. Then we Found Louis at Smithtown Toyota! Lou was most knowledgeable about the car we were interested in buying. He was friendly & fun and he even smelled nice! Most of all, he didn't piss off my husband....which is always the case with salesmen. He stayed late to show us the car, take us for a test drive and then was very patient as we worked out the purchasing details. He stayed late again so he would be there when we picked up the car after work a few days later. I wish I had enough money to buy another car from Louis...He was great and I'm really happy with my New Prius C.

Michael Radezky

Mar 28, 2012

I found Lou Bilous to be a terrific saleman. Very friendly and knowledgable about the product. And i should point out that i have a number of Toyota dealers much closer to my home, but i prefer to work with Lou.

rere2455

Mar 19, 2012

Just drove home my new Prius.The best Toyota dealership on Long Island.Lou and Alex made this the easiest car deal I have ever had.Thank You Thank You .

TypeR765

Mar 15, 2012

I purchased a 2012 Yaris SE from Smithtown Toyota on March 10, 2012. Even though I live in New Jersey, I made the trip to Smithtown Toyota because they had the car I wanted and at a very fair price. Lou Bilous represented the dealership very well and contributed to a no-pressure, friendly experience.

PriusDriver115

Mar 5, 2012

Lou was knowledgeable about the car and straight forward. He was very courteous and valued my time. He explained everything about the car in detail at pickup (being a hybrid, there is a bit more to explain), which really helped about a bit. Even helped me set-up my Bluetooth before I left. Overall a great experience.

RCAdamo

Feb 11, 2012

Right from the start, Rich was very friendly, helpful, and professional. He listened to what I wanted and the price range I was able to afford. He showed me different vehicles, and got me behind the wheel to do a test drive. He pointed out the differences between the different cars and was very patient with my questions. I was also very happy with the amount offered on my trade-in. Once a decision was made(a 2010 Rav4), he took me over to Jay to work on the financials. Although close to closing time, Jay did not rush me, and explained things thoroughly. They offered to have everything done and for me to pick up the car the next evening.Overnight, I decided to have side body moldings installed on the car and called them the next morning. I spoke with Mitch, and he took care of seeing that they would be installed on time. I had another issue with my insurance company, and again, Mitch took care of that.When it came time to pick up the car, Jay explained everything I was signing and made the process painless.Then it was back to Rich who took care of my trade-in and brought my Rav4 to me. He once again showed me the features of the car and answered all my questions. He assured me I can call any time if I still had any questions.This was my first time to the dealership, and I'm pretty sure all my future purchases will be from Smithtown Toyota,Overall, a great experience, a great car, a great dealership, and great people working there.

rene123

Feb 5, 2012

Best experence in buying a car. None of the nonsense. We reached a price easly, financing was terriffic and when my insurance company did not fax over the insurance card they took care of it. The car was ready on time and all the extras I asked for were included with out me reminding them. I would definetely buy again at Smithtown Toyota. Rich in Used Cars was my salesperson

bill santo

Jan 31, 2012

I recently bought my third used car from this dealership and have always been satified.Richard Milano made our last experience very easy,we got a good price for our trade in and a fair price on our new car.Thank you

KDurnin

Dec 7, 2011

Lou Bious was the epitome of professionalism. He displayed knowledge, courtesy and was extremely helpful. My overall experience was pleasant & I would recommend this dealership!

hmurphy

Nov 23, 2011

I was just browsing on a Sunday and was 99% sure I wanted to purchase a Scion but wanted to test drive again after driving one at a different dealership a few weeks ago. It was very quiet so I was about to leave since I hadn't planned on purchasing that day anyway when John reappeared. I test drove and bought the car. All my questions were answered completely. I then went to Mitch in finance who was extremely helpful. It was my first time purchasing a new car, and the first ever with a dealership so I had A LOT of questions and was satisfied with my answers. When I came back for my car I was immediately recognized which makes customers happy :) The paperwork went fast and was explained. When John showed me my car he showed me everything I would need to know. I'm really happy I went by chance to the Smithtown dealership! I feel I will get the same customer service any time I need too - which will be soon since I'm still expecting floormats and a spoiler! Thanks :)

JGallo

Nov 5, 2011

This was the third toyota we've purchased from this dealer in the past 2 years, and the service was excellent as always. From the moment we walked in, the young girl at the front desk was very friendly, and Paul was very helpful and informative. We felt very comfortable dealing with him and did not feel pressured at all to jump in to a purchase. We were very grateful that Stacy made sure that she got my wife and I approved for a very low interest rate. The people at Smithtown Toyota are very honest people, and I would highly recommend this dealership to anyone I know.

jtchecker31

Nov 3, 2011

this was the second car i purchased from anthony and this dealership,i had a great experience both times.no hassle and very friendly,which made for an easy purchase.thanks

Mishalynne

Oct 29, 2011

Dennis was great when I came in to purchase my 2011 Toyota Venza. He answered all my questions on the test drive. Mitch was awesome when it came to working out the financing and making it possible for me to own my new car.

JoeLib

Oct 23, 2011

I would highly recommend this dealership and their employees Alex Bruno, Lou Bilous, and Jay Liardi. There was no BS, no three card monte, no gorilla room, everything was delivered as promised! I would highly recommend these professionals!

vinny dimartino

Oct 19, 2011

I want to thank Mitch and Louis for the personal service they provided. They truly went above and beyond in helping me find my new 2012 Sienna. We were able to do everything in one day and there was no need to haggle - They offered me the best price right from the start. They listened to my needs and delivered what they promised. I want to thank them and the people at SMITHTOWM TOYOTA for making the process smooth and stress free.

longislander888

Oct 18, 2011

I got my new car from this dealer on Oct. 17. The price is reasonable (without feeling be pushed or went through hard price negotiation etc.). The sale man is very friendly, very informative, and very helpful with good suggestions and detailed info. The whole purchase experience is good.

pebbles50

Oct 11, 2011

I have gotten all of my cars from Toyota of Smithtown for the last 18 years now and this is by far the best experience ever. I needed a bigger car and had a trade in but not much money to spend so I went to Smithtown and met with Hector after speaking with him on the phone and dicussing with him what my dilema was and he took great care of me.I was able to find just what I needed at just the right price and he was super from start to finish. He went above and beyond in making sure that I was happy and in return I have been spreading the word about the great service I got and how Toyota has many used cars to choose from if you can not afford new. So I just want to say to all keep up the good work and I will continue to always buy my cars at Smithtown Toyota,Thanks much truly Carmen Whitfield.

mc-review

Oct 9, 2011

We bought a pre-owned Camry from Smithtown Toyota and are very satisfied with the service from start to end of the deal. The salesperson we dealt with was Mr Richard Milano who was very pleasant, courteous, patient and was not pushy, but allowed us to make our decision at our own pace without presssuring us. Mr. Milano demonstrated complete knowledge of the Toyota line of cars and provided detaill answers to our questions. He was very relaxed and willing to show us various options that would be suitable for what we could afford. He was thorough throughout the process and there were no hiccups and everything went smoothly. Great salesperson and I would highly recommend him to my family and friends.

Thomas E. Preston

Oct 8, 2011

In over 40 years of car purchasing, this was absolutely the finest experience of my life.The professionalism in which the people I worked with executed every aspect of this sale was most impressive. With respect to the five points iterated above, my comments are as follows: 1. Customer Service - from the first contact with these folks I felt like I was the most important customer they ever had. 2. Quality of Work - every aspect and detail of this purchase was handled with extreme competence. 3. Friendliness - everyone I met during this experience was warm and cordial, from the general manager, the new car manager, the used car manager, the sales people and the receptionist. When I say the sales people, I mean all the sales people at the dealership, not just the gentleman that sold my vehicle to me. 4. Overall Experience - I have never had a more satisfying experience in purchasing a vehicle. There was absolutely no stress, haggling, negotiating ad infinitum involved in this process. This dealer, everyone involved,made this a very pleasureable exercise. The way these people present a car deal just proves that buying a new car does not have to be a marathon where the buyer is ultimately worn out. I applaud Smithtown Toyota and would recommend them to everyone I know who is in the market for a Toyota. 5. Price - Obviously, price was a prime component in my considering this dealer. I feel Guy put his best foot forward from the onset, I felt like I was being treated fairly and that was all I wanted.

ortizl

Oct 5, 2011

Louis was extremely friendly, extremely thorough with his presentation and car delivery, has impeccable product knowledge, loves what he does and enjoys his cars tremendously. Truly a great experience, which I would definitely recommend to friends and relatives.

bryandeangelis

Sep 22, 2011

Crooked! We negotiated the installation of a DVD player in the car I was purchasing. The next morning I discovered the DVD player was USED. They did not even deny it. They said "we never agreed the DVD player would be new". I also explicitly asked the salesman, Rich, if the DVD would be covered under warranty (assuming it was new) and his answer was clearly "yes". Of course, they did not cover the DVD player under warranty. The car I purchased was supposed to be 'certified', however it had huge mechanical defects. The car obviously never even underwent an inspection. I will say, with a lot of prompting and negotiation, the DID deal with the mechanical issues. However, they basically told me on the DVD aspect, "be happy we did so much for you". These guys are sleazy. Stay away.

pegnmur

Sep 9, 2011

My initial intention in going to Smithtown Toyota was to price a new Avalon then visit other dealerships for a comparison. I knew what my price should be and I knew what I wanted in the vehicle. I found the salesman, Louis Bilous, to be extremely knowledgable, courteous and professional. He was able to show me a vehicle that had the features I wanted at a price that I felt comfortable with. More importantly, at no time did I feel that I was being pressured into a purchase. Everything was up front and straight forward. He has changed my view of car salesmen, for the better. My car was spotless upon delivery and Louis went over it in intricate detail for my wife and I. I must say that in the past I have equated buying a new car with a trip to the dentist for a root canal. I drove away from Smithtown Toyota, in a shiney new Avalon, feeling like a million bucks. Thanks guys! MP Lewis

deeplou

Sep 7, 2011

Salesman friendly ,informative and spent long time with us going over different options. Previous experience with these same dealership, this is the fourth vehicle purchased from theses people

fayazbakhsh

Sep 5, 2011

I bought a brand new corolla with options and the process went very smoothly. The salesperson (John) is very attentive and knows what he does. He provided with exhaustive information on models and payment options and helped me find what exactly I wanted. Overall the experience was awesome.

acenerelli

Aug 29, 2011

Louis was very helpful, kind and courteous. He answered all of our questions and did not use any high pressure sales tactics. By allowing us to make our own decision we wanted to give Louis our business. I highly recommend him and would gladly buy another car from him.

chrisdom

Aug 23, 2011

Louis was recommended to us by our neice who had purchased a vehicle from him lst year. She indicated that he was knowledgeable and thorough in explaining the features of the car. We had a similar experience. He was very personable and at No Time did we feel pressure (something we had experienced at other dealerships).We would definately recommend him to any family or friends interested in purchasing a Toyota. All in All it was a pleasant experience.Regards, Christine Cianciotti

cmrav4

Aug 20, 2011

Mr. Bilous was a pleasure to work with on my new car purchase. I was also impressed with his knowledge of the vehicle (RAV4) and demonstration of its' features at delivery.

ANNMAR2C

Aug 12, 2011

RICHARD MILANO WAS VERY INFORMATIVE AND COURTEOUS. VERY HELPFUL ON HOW TO USE THE VARIOUS OPTIONS SUCH AS THE NAVIGATION SYSTEM, OPERATING THE VEHICLE ETC.

DAAM421

Aug 12, 2011

GREAT QUICK SERVICE. I HAVE BOUGHT NOW 4 CARS FROM THEM. AND WHEN IM READY TO PICKUP ANOTHER I WILL STOP BY, WEB SITE IS NICE TO LOOKUP WHAT THEY HAVE. RICH IS A+++++

racer66mom

Aug 10, 2011

Great people. Worked on finding me the truck I wanted all the way in Maine where another dealer would only check our regional area. They gave us a great price on the extended warantee and a few other items. I would send anyone I know to them.

annlp

Aug 5, 2011

The dealership did not notify customer about prior damage of the brand new car, saying that the cost of repair is 5% of the total price of the vehicle then dealership does not have to tell customer about damages. I found out about scraches and history of damages done to vehicle when the vehicle arrived to me. I called Smithtown Toyota dealership asking about damages and all they answered is that "things happen". After talking to the Customer Service representatives in California, they recomended to talk to the manager of the dealership. His resolution was to bring the car back, so they can look at it. I live 900 miles away from the Smithtown Toyota dealership. I can take this car to clses Toyota dealership that has Body Shop, but maneger refused to do anything unless he would see the car himself or at least by his personal. I am not going to drive 1800 miles just so they can look at the car. It does not make sense.

dchiaffone

Jul 30, 2011

This dealership was very welcoming and courteous from the moment we walked in the door. We had been looking for a new car for a while and had been to many dealers. Mr. Louis Bilous, my salesman, was very helpful, extremely patient, informative and extremely courteous, without making my husband and myself (as buyers) feel pressured. So, we bought a car. Need I say more? I would definitely recommend Smithtown Toyota.

Jamesey

Jul 26, 2011

Fantastic greeting as soon as we drove up. Despite the fact he was delivering a car to a customer. I was impressed with how dedicated he was delivering the car to the customer. We patiently waited for him to finish up with the customer as we appreciated how tasteful he was. He was excited and knowledagle about the car and got us a great price on the car and our trade in. I highly recommend if you are in the market for a Prius you give him a visit!

billt2455

Jul 24, 2011

Went to Smithtown Toyota to look at a 2007 Ford F 150 that was advertised in the Sunday Newspaper, I had call ahead just to see if the truck was still there and I was told by Scott that it was. My wife and I took a drive to Smithtown Toyota to see the truck and speak with Scott. Scott showed us the truck but also suggested a 2006 Toyota Tundra (certified pre owned) with less miles that had just come into the dealer a few days ago. Make a long story short we did buy the Tundra from Scott and we are very happy with the truck and the way we were treated by both Scott and Mitch. A few days later we had a very small issue with the side molding, we went to Scott and it was repaired while we waited (15 min). Would buy from Smithtown Toyota again.Bill ThomasRocky Point, NY

tdigiuli

Jul 20, 2011

Louis was very helpfull, not pushy and very accomodating. He personally assisted in prepping our car prior to pickup as well as providing a thorough walk through of the features. I would highly recommend him.

gfs43

Jun 13, 2011

I had done my research on the internet and wanted a used Toyota Matrix to replace my tired 87 Camry station wagon - 233k miles. I had previously bought a new 2000 Avalon from the local Smithtown dealership, so I visited Rich Milano in the used car department and took a test drive on a blue 08 Matrix. I had looked up the free Carfax on this particular car on their website. I was not particular in the model year as long as it was not more than about 5 years old and was a "certified" used car. Over the next few days I looked at and compared 6 other Matrix cars from dealers and private owners. The blue 08 Matrix looked like the best car for me because of the dealer being local and provided good customer service. I went back to Rich Milano and we worked out a reasonable price within my budget, and within about 3 hours I was driving home with the Matrix. Simple, easy, no hassle purchase.

smcgreevy

May 30, 2011

This is my third car lease with Smithtown Toyota, but the first time working with Lou B. He was terrific. Very attentive. He listened to what I needed and worked hard to get me the car I wanted. I couldn't be happier with the experience and would highly recommend Lou B for your next car purchase. Smithtown Toyota has great service and I always take my cars for service there.

deckerj

May 29, 2011

Rich Milano sold me my used 04 Matrix in 05, one of Toyota's lowest priced vehicles.Prompt, friendly, honest, attentive and informative - he treated me like I was a purchaser of the most expensive car on his lot. Same goes for this weekend. I visited the Smithtown Toyota used car facility looking for another Toyota and Rich was there, (longevity says alot about how a company treats their employees and that mantra is passed on to the customer), a friendly familiar face at the ready to make me a happy and satisfied customer. Rich is a careered salesperson, not someone who is a fly by night, he has to be honest and forthright because if you are unhappy you know where to always find him! Rich Milano, like Toyota, comes highly recommended!!!

laureng

May 24, 2011

I purchased a 2011 Sienna in February and just recently returned to purchase a 2007 Tundra last week. Both of my experiences were very pleasurable.I felt very comfortable with the excellent staff and the friendly environment at this dealership. Rich was very helpful and made sure we were taken care of and happy. He even went out of his way to get my daughter a giant balloon to keep her happy too. Mitch, who we've had the pleasure of working with before, also did an amazing job with our financing. I have recommended this dealership to many people over the last few months and will continue to do so.

mosterloh

May 18, 2011

I was really looking to buy a new car from a dealership closer to my home. My wife conivnced me to go try another dealership. There could be some better deals to be had. So, on a Sunday afternoon at 3:30, we pulled into Smithtown Toyota and were greeted by a smiling, friendly, and very helpful Hector Alvarez. We drove a car, and went home as they were closing for the day. Two days later, I get a call from Hector about a car that just came in. One week later, I was driving that car. Very low pressure environment. Hector and Mitch made the process very easy, and fast. Will DEFINITELY be buying from Hector again. I'll see him for a used Highlander in the next 3 years. Thanks Hector!

joeyd304

May 15, 2011

I stopped at Smithtown Toyota to look at a pre owned Camry they had in the lot. I Was greeted by Richard who proceded to show me the car. It was a 2009 Camry in mint condition. Richard was very pleasant and informative, answered all my questions, and worked with me on the deal. I didn't have my truck that I was going to trade in so I made an appointment for the following day. On the way home, I stopped at a Nissan deatership to look at the Altimas and with all the incentives they were having, I wound up buying a new Altima. I felt compelled to write this review because I would not hesitate for a moment to recommend Smithtown Toyota, they are friendly, professional, and not at all high pressure. If you do go there, see Richard, he was great.

kennykat

May 6, 2011

Courtesy, proffesional and knowledgable. Louis and Mitch were great. I would definately recommend them to anyone wanting a car, new or used, buy or lease. When i picked up my van, Louis explained in detail all the operations of the van. My new van was very clean and great looking.

hombb1815jew

Apr 27, 2011

Plain and simple, Lou, Brian, and Stacy met and exceeded all of our expectations and needs. They were knowledgeable, friendly, helpful and most of all, patient. We were torn between purchasing and leasing, not knowing which would best fit our needs. Lou, Brian and Stacy spent a great deal of time answering all of our questions. In the end, we decided to lease a great vehicle for a great price and even drove home the same day in our new vehicle. We would not hesitate recommending Smithtown Toyota and the team who took care of us to our friends and family and plan to use this dealership for all our future vehicle needs!

rezzie

Apr 24, 2011

I was looking online to buy a Toyota Solara convertible when I found one at Smithtown Toyota. I called up and spoke with Rich and he told about the car. It was Red with a black top..just what I was looking for. We're very fussy about used cars having lots of dings and scratches. Rich went over the car and said that there were no dings but one scratch that he would get fixed. So we drove from Queens to Smithtown to see the car. It was just what I wanted. But the paint had water spots all over the car. He assured us that they would be able to polish them out. So we bought the car. The next day when we went to pick up the car the scratch was fixed but the car still had the water spots all over it. The car never was polished. Rich told us that he would make sure that the detailer would polish the car. He called us the next day and told us the car came out great so we went to pick it up. The car looked amazing and Rich was true to his word and made things right. We LOVE the car.It was a pleasure dealing with Smithtown Toyota and I would definitely buy another car from this dealership.

vyxxyn

Apr 11, 2011

UPDATE: After having some initial issues with this dealership and sales staff, Mr. Alex Bruno was the manager who did take the time to provide his assistance and prompt response to my refund request. For various reasons (none of which are reflective of the dealership in any way!), I was able to find the vehicle I was looking for closer to my home. Mr. Bruno was instrumental in ensuring that my refund was applied as promised, as well as offering his assistance should I require vehicle servicing or parts in the near future. Kudos to Mr. Bruno and Smithtown Toyota for their professionalism after our unfortunate misunderstanding. As a result, I would recommend them for any Toyota needs that you might have.

W Osborn

Apr 3, 2011

I called Rich out of the blue ,from out of state ,looking for a truck he was advertising.Not only did he candidly answer my rather pointed questions ,but responded in good humour to my rather direct style.A little push/pull on price ballpark and it was agreed that I'd make the 2 hr trip down from CT that saturday and with a promise he wouldn't sell it before I got there.It would be cleaned/prepped and ready to drive off assuming I could pay for it.Neither of us fool around.I got there,got a hot cup of joe,a 5 minute test ride,10 minutes to deal,an hour to finalize the paperwork and registration.All this on a Saturday morning with DMV closing at noon.Love my truck Rich.2007 Tacoma X-runner.Call it my mid-life crisis,my little red wagon.Smithtown toyota will get you one too.

missy066

Mar 20, 2011

This was by far the best dealership I have ever worked with. The easiest car I have ever bought and the customer service is outstanding! I already have an appointment for a 6 month check up and my oil changes and tire rotations and basic maintenance is FREE for the first 6 months...can't beat that! I have already recommended this dealership and will continue to do so in the future. I would buy another car from them for sure. Thanks!

ka25obri

Mar 17, 2011

Very friendly and easy to work with staff.Knew everything about the corolla i was leasing and was not down our backs when we were shopping. The dealership was very clean and all the staff members were welcoming and knowledgeable. I would go back to this dealership.

glennzass

Mar 4, 2011

Last evening, after a long exasperating day of interacting with car salespeople, I decided to visit Smithtown Toyota, in Smithtown, NY. A lovely receptionist paged Ben, she offered me a coffee or tee, but Ben came over quickly.]I said to Ben, "Look it's been a day of people purposely giving me the incorrect information" , on a Prius III 2011 with Navigation.Of course, it all centered around the price that another dealer at put in writing (she was 20 miles further). We were walking towards his desk still.When we sat down at his desk he looked at the price. Said that he thinks it can be done. Said the two colors. I choose blue. He walked to his manager and came in a minute. YESSIgned paperwork. And 15 minutes later. I was on my way home. I would pick the new car up on the text day. Today.End

jhermanowskiesq

Feb 26, 2011

Excellent customer service. They were very patient in explaining everything and going over even the most simple of items. They were very friendly and knowledgable. Their prices were the best anywhere. I would highly recommend paying them a visit.

Tina Ortiz

Feb 25, 2011

This was my first time going to Smithtown Toyota and it was a pleasure! As soon as I walked thru the doors to the dealership I was greeted by Brianna, one of the receptionists, who is a sweetheart and made me feel so welcome! In the past I had gone to Competition Toyota of Middle Island and dealt with Mitch Sirota in the Finance Dept. who is wonderful and I wanted to deal with him again, that was my reason forcoming to Smithtown Toyota. My salesman was Dennis Grieco and was also a pleasure to work with!

caleb917

Feb 16, 2011

This is the second car I have purchased from this dealership in the past 3 years, the third in my immediate family and this dealership never disapoints! They went above and beyond all my expectations and made this experience painless and even better than the last! I could not have asked for more from them. I highly recomend them to anyone buying a new or used car that wants a painless, headache free experience!

tmojica

Feb 10, 2011

THIS IS THE BEST DEALER ON LONG ISLAND!!!!!!! My delivery was on time and they went above and beyond to make me happy. I would recommend Smithtown Toyota to everyone I know. They gave me so many choices and took the time to listen. The Finance manager explained every detail of my financing and I was also able to obtain a long lasting, affordable warranty. I'm very satisfied with this experience.

jackker

Feb 4, 2011

I have dealt with this dealership for more than 20 years and wouldn't go anywhere else. Their sales people are never pushy and their pricing is very competitive. The few times that I had to bring the a vehicle in for a problem, the service department was also very good.

nylareg1

Jan 22, 2011

Chris was very friendly and informative from the minute we met him. He explained everything in detail and was patient when he answered all our questions. Stacy was very thorough when explaining all the paperwork and financing options.Guy, the manager, came over to meet us and asked if we had any further questions or if he could help in any way. Everyone was very easy going, there was no pressure, and we felt very comfortable dealing with them. When we picked up the car, everyone wished us well and said to call any of them if we had any further questions.

dasirota

Jan 8, 2011

Great experience!!!! Buying my car was so easy and fun! Dealership could not have been better. They showed me how to use my new prius and explained all the paperwork. It had a great selection to choose from. It was easy to get to. I would recommend this dealership to anyone!

driver8

Jan 7, 2011

We were very happy with the family type atmosphere at Smithtown Toyota. We felt we got a fair price with not a lot of haggling and no sleazy gimmicks. Louis helped us decide whether leasing or buying was best for us and was very patient and knowledgeable with all of our questions. When our car came in he spent a long time with us going over everything we needed to know about our new car. The Business Manager Stacy was incredibly knowledgeable and we enjoyed talking to her as she made us feel very comfortable about managing the finances of our purchase. If we are going to buy another Toyota in the near future we will only go to Smithtown.

lowrider01

Dec 30, 2010

Guy and Nicole were extremely friendly and helpful in locating the exact truck I was looking for and had it delivered to Smithtown Toyota within a days time. Stacy, the business manager, is a pleasure to work with and made sure all the paperwork and delivery went smooth and on schedule. Mark is a true professional and worked diligently to complete the delivery process. Chris was very helpful explaining the features of my new truck. Over all an excellent experience from start to finish. Courteous, helpful, knowledgeable and professional employees that were willing to go out of their way for you. Would highly recommend them.

RedhotCamary2011

Dec 30, 2010

Our visit to Toyota at Smithtown was great. Louis Bilous was extremly informative, helpful, and knowledgable. This was the first time inquiring about the purchase of a Toyota product and we felt comfortable in our decision. The Manger of Smithtown Toyota,Guy,was very professional. The features that we were looking for in our new vehicle seemed to be available in the inventory immediately. The Vehicle Service Agreement choices were reasonalbe and covered a vast offering including, two full years of oil and tire rotations. We made a great choice on our Camary purchase, with the help of Mr. Bilous.

percom

Dec 13, 2010

I find that this dealership was able to meet the lowest price, and was very comfortable working with me. After delivery, I found that the car was in perfect condition, fully inspected, and easy to operate after the salesman reviewed all thecharacteristics of the car with me.

ngranvil

Dec 8, 2010

we went to toyota to purchase a car for my mom who has always driven oldmobiles in the past. at first, she was hesitant about buying a toyota...however, Rich Milano made us all feel that we were in the right hands from the start. he was polite and answered all our question...and trust me, my mother had a ton. Rich was very friendldy and would always return our call immediately. i would absolutely recomend him to our friends and family who are in need of a car. Rich - if you ever read this, thank you very much. your friends, the Granvilles

ejpritz

Dec 1, 2010

GREAT SERVICE, ANSWERED ALL MY QUESTIONS, OFFERED MANY HELPFUL SUGGESTIONS, PAID ATTENTION TO DETAILS, PRICE WAS RIGHT, VERY HELPFUL WHEN I PICKED UP MY CAR. EVERYTHING WAS AS PROMISED FROM THE START - WOULD HIGHLY RECOMMEND, have purchased cars here in the past and their service was always tops and the price was right

Frankfamilysix

Dec 1, 2010

Chris Malerba was wonderful. I love the car. It's exactly what I wanted at a fair price. He was very ethical and didn't try to take advantage of me. He was super friendly and was awesome with my kids who were with me. Thanks smithtown toyota for a great car buying experience. This is my second car from chris and it won't be the last.

Seinna

Nov 25, 2010

Eric Monforte was great. He never pushed us or forced us to make a decision like most salesman. He gave us our time and space when we needed to talk privately. He treated us the way people should treat each other. I would highly recommend this dealership.

lhymes213

Nov 15, 2010

Loius was very helpful and kind took every minute to explain how the car work very helpful and kind. He took every resourse to get me the price and car i was wishing for. He got all the bells and wistles in the car i recieved. Love my new 2011 camry.

jremmler

Oct 13, 2010

I called with a car and price in mind, Carolyn called me back with the price and an invitation to come drive the Avalon. I signed on the spot and was treated very well. All promises were kept and the service was excellent!was treated very well. All promises were kept and the service was excellent!was treated very well. All promises were kept and the service was excellent!was treated very well. All promises were kept and the service was excellent!

ronster47

Oct 12, 2010

In the past I have always found myself in a defensive mood when dealing with car salesman but with James I found myself more at ease. He has excellant people skills and never felt I had to do battle with him. We negociated a fare deal and he stuck by all he had promised. I would definitley send some one looking for a car to him

Libella212

Oct 5, 2010

I have recently purchased a 2009 Toyota Camry from Smithtown Toyota's pre-owned department. The experience completely changed my perception of purchasing a used car. From the time I walked into the dealership to the time I took my vehicle home, I was treated courteously and professionally. My salesman Scott Preston was extremely knowledgable and took the time to ensure that I was making a well informed purchase decision. I could not be happier with the overall experience. Smithtown Toyota and Scott have truly earned a customer for life.Thank You,Christina C

DoriAnne

Oct 1, 2010

To begin with I could not properly express the level of professionalism, honesty, knowledge and genuine friendliness that my husband and I received from everyone at Smithtown Toyota but specifically from Scott Preston. In the world of buying cars and just gerneally if in a world of "poor service" Scott Preston was a breath of fresh air. When buying cars in the past I've dreaded the length of time I sit at the dealership. This was a speedy process that was infomrative and pleasant from start to finish. Scott Preston and his collegues should be commended for a job well done and an atmosphere not typical of a car dealership! Hence, I've given the dealership all "fives" in my rating. My parents also bought a car from Scott Preston and they were certainly right to insist I go see him!

Russell03

Sep 27, 2010

This is my 3rd car purchase dealing with Brian Smith. He has been very helpful and knowledgeable throughout the whole car buying experience. I have always recommended him to family and friends for their car needs. I would definately see him again.

tachyonrain666

Sep 25, 2010

We have purchased two cars from this dealership and found salesman Steve Gaynor helpful, professional, courteous and a pleasure to do business with on both occasions. We would recommend him to anyone interested in purchasing a Scion and would use this dealership again when we need another car.

4runnerpod

Sep 24, 2010

Rushed to get the car out the door only 2 hours after the sale was made . It was dirty and the so-called certification was no more than an oil change and an exterior car wash. The vehicle was left on empty with the gas light on. He gave a voucher to me when it was in for service to correct the other issues and told me to go fill it up. A good salesman would have had it done for the customer. The inside was filthy and the mats were disgusting. He promised new mats but of course when it came time to get them, he said he would take them out of another used one that came in. Typical used car sales b.s. I had to take it back twice to get it detailed and scratches fixed. After they take your money, you are a pest to them. My BMW service experience was so much better. I now know why people pay more for a car like that, they treat you like a customer. The car came with wheel locks...but no key...awesome!**UPDATE** 09/24/2010 Brian Smith called from used car sales to talk to me about my concerns. He apologized and expained that this is unacceptable customer relations. He promised to order the mats for me and give me a few oil changes too. All I wanted was a clean vehicle with gas in it, with the keys to the wheel locks and the mats that I was promised in the deal. I am not looking for anything for free, just what was agreed upon. I understand that the salesman wants to sell as many cars as he can but in my opinion, that is no way to treat a customer who paid almost 24,000 dollars for a car. I will change my review when the mats are delivered because I understand that all salesman do not relfect this dishonest one. **Update** 9/27/2010.. Mats were delivered as promised...wheel locks given...car detailed...and a few oil changes to make nice nice. I met Brian and he apologized...my salesman Timeo didn't even look at me when he saw me. So in the end I am happy with my car so far..the service department is run well and the used car manager has made a bad buying experience better. I can't make one bad salesman represent the entire dealership. I never should have took delivery of the car until it really ready to go out the door. Lesson learned.

hsilverman

Sep 10, 2010

Working with Brian was a pleasure.The staff is friendly and not high pressure. My wife wanted a Yukon Denali not more than two years old. After describing what color and options we wanted Brian was able to find the exact vehicle. We purchased a 2009 Yukon Denali with only 17,000 miles. This Yukon is in "like new" condition, my wife is thrilled! This is the second vehicle we have purchased from Smithtown Toyota. Both times we got a great price but more importantly we got a great vehicle. Thanks Brian

jarettbellucci

Sep 8, 2010

I stopped in to Smithtown Toyota to test drive the 2010 Prius on Weds and was driving home with it by Friday! From the second I entered the showroom, I was greeted warmly and made to feel comfortable. There was no sense of pressure while I looked at the models. My salesman Ben Zimmet was super knowledgeable of the Prius and walked me through everything I needed to know before we took it for a test drive. I was trading in my car and Ben organized the best possible deal. He is a true professional along with the other members of his team!

Robert J. Thelen

Sep 8, 2010

I went to the dealership hoping to be able to trade in my leased car early and,in the process, to secure a new lease at a good price. Not only did I findMr. Liardi and the staff at Smithtown Toyota friendly, but also extremely helpfuland fair in offering me a good deal under the circunstances. Without doubt,I will seriously consider making Smithtown Toyota my dealership for any futureleasing or purchasing of vehicles which I might entertain.All in all, my experience with Mr. Liardi and this dealership was helpfuland hassle-free; I am very pleased with the new lease which I secured, as well as with the new Toyota Camry which I drove home in - all of thisaccomplished within a very reasonable period of time.

John Re

Sep 6, 2010

We recently purchased a 2007 Toyota Avalon from Brian Smith, the manager at Smithtown Toyota. We rated our experience outstanding because of the excellent service we received. Brian was very professional and knowledgable and is a pleasure to do business with. We have recommended family and friends to this dealership and everyone has had a great experience.

Scion xb

Sep 5, 2010

We have been dealing with Brian and Lou a long time the service is exceptional no beating around the bush. It's the perfect place to buy a used car. Lou is very nice and so is Brian. Very flexible and try to get to you in and out as fast as possible.

Teddyred

Sep 5, 2010

Dealing with Smithtown Toyota was a positive refreshing experience that I am happy to share with any readers. Most of us have walked away from rude high pressure sales tacticts from typical card ealerships that try bait and switch or good guy bad guy salesman/salesmanger tacticts. "What does it take to close the deal today....., come back when you are really ready to buy the car.....,maybe my salesmanger can make you a deal......etc.Smithtown Toyota offered a polite and informative sales process that wellcomed my numerous questions, visits and test drives with my wife. My salesman Louis Bilous had the patience of a saint. He answered all our questions, gave his advice only when asked to, and made suggestions that made sense, usually from personal experiences. When it came down to pricing and matching a competitors offer he consultated with his sales manager Guy Albergo that provided a competitive match without the typical high pressure games typical in this sales tranaction. Mr. Albergo supported his salesman and represented the dealership in a very positive way. we closed the deal.

toyota2007xle

Sep 3, 2010

Our saleman James Simpson was wonderful. He did whatever he could to make us happy from beginning to end. I didn't feel at anytime I was being pressured. He answered whatever questions I had and helped me to make an informed decision. James is a great asset to Toyota and I plan on reccommending him and this dealership to my friends. I will also be coming back to Smithtown Toyota when we are ready for another car.

Nesconset

Sep 2, 2010

I have purchased many new vehicles over the years and have dealt with countless sales associates in doing so. I had the pleasure of meeting Carolyn Dunleavy at Smithtown Toyota. I found Ms. Dunleavy to be very knowledgeable about the product she was selling. She was fair and honest in discussions about pricing and finance. I felt comfortable in every step of the process. The dealership should also be commended for delivering the vehicle on time as promised. The business end of the purchase was fast and efficient. I found everyone at the dealership to be very friendly and willing to go that extra yard to ensure my satisfaction.

mhwoodle

Aug 28, 2010

Mr. Milano was very professional and quite knowledgeable. He was friendly and accomodating . When we are ready to replace our second car, we would definitely consider buying it from him. This sentence is added to reach the 250 word minimum, which in my view is a stupid requirementt.

bdesposi

Aug 25, 2010

When we arrived at dealership Rich ad already had all the cars in our pricerange ready for us to look t, we found just the right car and off to financing we went. Miych was great in his efforts to find a car loan that kept our payments down.The overall experiwence at Smithtown toyata was a good one, We would recommend to others and hope they come away with the same experience as we did.

mjpappas

Aug 13, 2010

I have shopped around for a Traverse, Buick Enclave, Acadia and ultimately a Highlander and found this dealership to be by far the best of all I have shopped. No nonsense, salesmen are authorized to make deals instead of playing the waiting game of getting manager approvals, and I got a I got a great deal using my Costco membership. I still believe that these guys would have given me a fair price with or without a Costco or AAA card. Of the many options including Toyota financing, they arranged the most cost effective financing for me (which ended up NOT being Toyota's current finance program). No pressure from the Finance manager but she did show me all of my options for add ons to the car. I had an alarm and remote start installed through this dealer and was given very fair pricing. Overall, the best car buying experience I have had so far. This dealership is 30 miles from my home, but it was worth every mile to find this "diamond in the rough." I highly recommend these guys.

carguy01

Aug 5, 2010

I would definitely NOT recommend this dealer, especially if you get Stacy as your business manager. She actually YELLED at me when I told her that I was going to see if I can get the car cheaper. The sales manager, Anthony was nice though, and told me to check the newspaper at Huntington Toyota to check the price and he'll match it.We decided to buy a car there,they told us that smithtown toyota locked us out of our credit and told us we weren't eligible to buy a used car, only a new one. Overall the experience was a nightmare, and they continued to call, threatening that she would make us regret that we went to another dealership, and make it impossible to buy a car. She actually told my cousin not to bring me to the dealership with him, because i know how to get the good deals, i assume. But I did very strongly feel tat that she was being prejudice. I would never go back in my life. Before we made the deal, they gave us a hard time about getting out refund. The only reason we didn't buy a car there was because they didn't treat us right. WE ended up getting a new car at HUntington Toyota for less then the car she was trying to sell us. They were very kind, friendly, and courteous. Them I would recommend.

jordanklein177

Jul 1, 2010

After extensive research on hybrid vehicles, we decided to visit Smithtown Toyota to test drive the Prius. We were promptly greeted by Carolyn, who spent the next few hours explaining the vehicle, letting us drive it, discussing the various configurations, and negotiating a price. Throughout the entire sales experience, we were both impressed with Carolyns extensive knowledge of your vehicles and deep appreciation for customer satisfaction. Her bubbling personality and true professionalism helped sell us on the car.When we took delivery of the vehicle, we once again enjoyed Carolyns friendliness, extensive product knowledge, and customer service skills. When we noticed a scratch and another minor defect in the new vehicle, Carolyn immediately took ownership of the problems and made decisive corrective action for a future repair. We were very impressed away by how well she handled the situation.Ive purchased 8 vehicles from Long Island dealerships in the past 5 years, and most of the time, the sales experience is miserable and filled with lots of nonsense. This was the first new car sales experience that I have ever had in which I enjoyed the entire transaction and felt 100% confident about my decision to purchase a new vehicle. Moreover, Carolyn has restored our faith in purchasing a new vehicle as our transaction was treated extremely fairly and with trust and respect.

coppermo

May 22, 2010

I purchased 3 Toyotas from Smithtown Toyota. I leased one Solara. I purchased one Solara and then I traded the Solara for the Camry. Last 2 purchases were from the same salesperson: Paul Varandas. Paul was knowledgeable and friendly and trustworthy. He is an asset to Smithtown Toyota. I recommended Smithtown to the parents of a co worker and they purchased a Camry. I also recommended Smithtown Toyota to my parents and they leased a 2010 Camry. I wouldn't hesitate to recommend this dealership to others.

digital98

May 19, 2010

For most people, the title "car salesman" will immediately raise suspicions. However, my experiences with Smithtown Toyota have been such as to erase that fear in me, so much so that I recently returned to purchase my 6th automobile from them. Recently retired, I was set on treating myself well. With an Avalon in mind I sat and spoke, at length, with Guy Albergo, Sales Manager. We discussed whether or not I would be better served with a Camry XLE. The model we discussed would allow me to receive more options than I thought I could afford for a lower cost. Moreover, with the help of Karen D'Andrea and Carolyn Dunleavy, I was told that leasing that model would save me over a hundred dollars per month in payments. Now I ask you, if these "car dealers" really wanted to just make money off me would they have: 1) recommended a less expensive automobile, 2) given me more options that I thought I could get, and 3) informed me of leasing as apposed to purchasing, which made my payments lower ?I'll let you decide.

lmaz

Apr 12, 2010

One word comes to mind; Shady. Basically, after I signed, left a deposit, and was all ready to pick up my car, that I thought I had just bought, they call me up saying his manager didn't agree on a price I had already signed for. Meanwhile, I waited at least a half hour just to get approval from his boss via text message, who apparently was busy at a soccer game. Then they wanted to changed the price to $2,000 more than I signed for. They make offers they cant approve.

gnj1019

Jan 30, 2010

All of the staff members at Smithtown Toyota were extremely helpful and friendly. My salesperson, Joe Riccio, in particular listened to my needs and addressed them. He also stayed within my price range and was not "pushy". The dealership was clean and neat and I felt very comfortable. I would highly recommend Joe, and Smithtown Toyota to my friends.

ellie3852

Jan 25, 2010

I bought a Camry and a Rav4 from Joe Riccio. I went in told him what I wanted in a car and he took me for a test drive in a Rav4. Offered me "options" of leasing vs buying. I went with the lease and got a great payment on a limited Rav4. I love my new car and I will always return to Smithtown Toyota. The whole transaction was enjoyable. There was no pressure to buy until I was set on the vehicle I could afford. I recommended Smithtown Toyota to 2 of my best friends, who also bought from Joe and they too feel the same way about Smithtown Toyota.

tgostate

Jan 16, 2010

After dealings with many rude people at other dealerships, mainly on the south shore, walking into Smithtown Toyota was an absolute pleasure. The people there were incredibly friendly and welcoming. The ease of doing business with them was outstanding. They were extremely cooperative and my particular salesman, Dennis Grieco was amazing. He did everything he could to make sure my husband and I walked out of the dealership happy and satisfied. I have aready recommended Smithtown Toyota to my friends, especially Dennis Grieco. I could not have asked for a better experience. I will most certainly go back to Smithtown again when I am ready for another car. The people there really were amazing and Dennis Grieco is the best salesman I have ever done business with.

wranglerdream

Jan 16, 2010

My experience with Smithtown Toyota was incredible. The salesmen were incredibly helpful and knowledgeable. They went above and beyond every expectation I had of a car dealership. I have already referred numerous friends to Smithtown Toyota and they have purchased cars as well and shared the same extraordinary service that I did.

diego118

Nov 29, 2009

My wife and I visited SmithTown Toyota looking to lease a Magnetic Gray 2010 Corolla LE. We decided to visit SmithTown based on the recommendation of a family friend and on their great reviews on Dealerrater.com. We had previously visited several dealerships in Queens, Nassau and Suffolk and had experience the "typical" car buying experience: Pushy and incompetent sales reps and even pushier sales managers. For first time leasers, please avoid any sales person who is ignorant of the car you are buying, cannot tell you any information about the lease offer, or has to check with their manager for the most mundane questions asked by the buyers. At SmithTown, we were assigned to Carolyn Dunleavy. She immediately walked us through Toyota's leasing promotion in great detail, calculated various payment scenarios and answered ALL of our leasing and car questions on the spot. She was not pushy at all. She was very patient, knowledgeable and everything else that all the other sales people were not (no exaggeration). This was our first car lease and, although we had done our homework, we wanted the sales person to address all our questions and concerns. My wife and I are the kind the people who read the small print on contracts. At the signing, Carolyn patiently waited while we read the entire contract, front and back, before signing it. Finally, the car was delivered as promised. I would have to say that Carolyn deserves a five-star rating for her professionalism, knowledge and good salesmanship. BUT here is why I did not give the dealership a five-star rating: A check for the value of my trade-in was supposed to be cut at the closing, but it was not there. Whoever was handling the paperwork forgot this. We received the check after almost two weeks - and the name on the check was misspelled - which brings me to my second issue. My wife's name was completely misspelled on all of Toyota's correspondence and most importantly on our Billing Statement. In conclusion, I would highly recommend SmithTown Toyota to anybody looking for a great first time leasing experience- Ask for Carolyn.

vipoon

Nov 25, 2009

I went for my regular 5,000 mile service interval which involves an oil change and tire rotation and I left the car there all day but when I came to pick it up, it had not been done yet. They claimed that the paperwork was lost but that wasn't the first time something like that happened. They really need to improve their service department scheduling since any mechanic can do an oil change in 30 minutes or less. Sorry Smithtown Toyota, 3 strikes and you're out.

russell516

Sep 15, 2009

I read the reviews about their service department, and I read the reviews about their sales people....well, I never got the chance to find out about their service department.. Their sales department is a rippoff... was looking for a solara sle convertible...they had one that matched the specifications I was looking for, but it seems it was one of the bosses demo car...with over 7000 miles on it. To be honest, the other dealer was not close to my home, so I figured if we could get within a fair number to save myself a trip, I would go with them. They wanted $1600.00 more than another toyota dealer wanted for the same car, with the same options, and with 1000 less miles...to cap off their greed, they offered me $3000.00 less in trade in value on my car than the same competing toyota dealer did. when I called them on it, they brushed me off as someone they couldn't dupe. They may be real nice when you visit them, but when it comes down to dollars and cents...they are ripping people off. I would look twice before buying something from them. Do your research people, and you will see how they are trying to get you to overpay for their cars, and screw you on your trade-in. Want to know more? email me

kjoltd

Sep 10, 2009

Great Professional Sales & Service Departments, alway trying to make the customer happy. Customer Service is First and Foremost with this Dealership. Even in Tuff Times you will be much surprised at the willingness of the Dealership Empoyee's. I stopped at other dealers, and without a doubt this is One of the Best in the automotive field, and there car's speak for themselves-Resale, performance and dependability.

nevniv

Sep 5, 2009

I am 21, and this was my first time buying a new car. I went to a few dealerships and was frustrated by the treatment I received. Smithtown Toyota was the best place I could have gone. My sales rep, Carolyn Dunleavy, was very upfront and honest. She answered all of my questions and had no reservations about explaining everything to me in a way that was not confusing. At a Honda dealership I went to, the salesperson wouldn't even give me the true price of the car. Carolyn, on the other hand told me immediately after I asked exactly how much the car would cost including ALL taxes and fees, just as I had requested. And that's what I really paid!She let me know how many cars were in stock in the color I wanted, but did not pressure me to speak for any of them. I took my time in the decision-making process and she was ready for me whenever I was.She also tried to find any discounts she could for me, instead of me having to research them online and then bring them up to her. I can not believe how simple it was to buy my new car. What a great deal, I wish all dealers made it this easy!I would highly recommend this dealership and Carolyn, especially if this is your first new car.

weluvdudly

Nov 2, 2008

I have been buying new cars since I was 17 ( I am now 54), and this was the best car-buying experience I have ever had. It is important for you to know that I had to drive past several other Toyota dealers to get to Smithtown Toyota ( I live in East Meadow a 1 hour drive away). let me start with the first phone call to the dealership- I was put on the phone with a saleswoman named Sue Houston. I explained what I was looking for ( a 2008 FJ Cruiser with certain options), and she began a very honest, accurate report of what she had in inventory, and a price quote. Now, let me be clear, the price quote was clear and accurate, not confusing or misleading as you get from other dealers. She then proceeded to e-mail me the window sticker from the cars she quoted ( very helpful). There was no pushing to "come in" either, just a professional helping you to buy a car. Within a week I made an appointment to test drive a car. Sue had one all ready with similar options to what we wanted. When we sat down to discuss the deal ( this is when there is usually a negative experience at other dealerships) there where absolutely no surprises! Amazing! When we asked to pick up the car the next day ( even with an alarm installation) they made it happen----even though it was a Saturday! Listen , if you are fed up with the way some car dealerships have dealt with you, then give Smithtown Toyota your business......You won't be sorry....score one for the good guys!

Diesel1

Jul 12, 2008

I went to several Toyota dealers for my 08 FJ Cruiser. I knew exactly what I wanted for the price I wanted it for. Other dealers tried giving me the run around, wanted a deposit to "Look" for the truck I wanted and wanted me to sign prior to knowing the final price. Anthony at Smithtown was super friendly and did the right thing. I had spent hours in other dealerships without finalizing a deal and at Smithtown, from the time I walked into the door to the time I left my deposit was about 12 minutes. Anthony asked me what I wanted, he provided a price, I then told him what I wanted to pay and the deal was done. NO BS run around. They said the truck would be in within 2 weeks and 1 week later I received a call to make an appointment for delivery. This was much easier than when I bought my last car (Infiniti G35 Coupe) and the sales service was even better! I would recommend anyone buying a Toyota to go to Smithtown.

Brutis23

May 27, 2008

He was extremely rude when my husband and I went to pick up our car. He stated to us " That we were pains in the *ss the day we looked at this car and that we were today too". He stated, " Your not buying a Rolls Royce here it is just a Corolla". This was the manager of the used car side. For customer service he sinks. I wouldnt buy another car from him if he were the last person selling them on the planet.

bensoper

Apr 14, 2008

I found this dealership from a friend and had a wonderful, hassle-free experience purchasing a brand new 2008 RAV4. I worked with Howard Singer, who was very professional, knew the cars and options, found exactly what I was looking for and got it to me quickly and at a very reasonable price. My only regret is that I live 100 miles away (in Rockland County, now) or I'd use them for service too.Highly recommended.

fart

Feb 14, 2008

I had a wonderful experience buying my 2008 Tacoma from this dealer. I went to others but this place was easily the best. I was not pressured and any problems that popped up were nicely dealt with. Luis Otero was not the typical high pressure guy and that is why I bought the truck from him. His manager was also a great guy and was quick to help out when needed. I would highly reccommend Smithtown Toyota.

susang

Jul 1, 2007

I was unhappy with the local dealerships, read the reviews on this website and went to see if they were correct. I was fortunate enough to meet with Guy Albergo and found that he, and the dealership, was just as good as reviewed by others. The price I was quoted for my car was the most reasonable one I had been given by any dealership. I asked about adding on some extra features and all fees were made clear up front. Guy was friendly, direct and a pleasure to deal with. Communication was good and my car was ready when promised. I was left with the impression that the dealership was fair and courteous in dealing with its customers and actually cared about doing a good job. All in all, a most pleasant car buying experience.

eeprete

Apr 10, 2006

A few years ago, my wife was involved in a car accident that totalled her dealer demo 2002 Toyota Camry LE. After having an issue with the remaining warranty refund on the 2002 with Competition Toyota (orig dealer), I vowed to never return there. Someone then referred us to Guy Albergo at Smithtown Toyota in new sales. Guy made the buying experience a total pleasure, especially after understanding our circumstances of my wife's totalled Camry. There was zero pressure from him, and since we were so happy with how the Camry fared in the accident, we decided to get her a brand new 03 LE in blue. To this day, the car has been reliable and excellent with 42,000 now on the odometer.

amda

Nov 5, 2005

I have been a loyal customer of Smithtown Toyota for over 15 years and I would never buy a car from anyone else. Let's face it there are some SHADY dealerships out there..but Smithtown is thankfully NOT one of them. The last car I purcased was from Guy Albergo. Guy was both knowledgable and gave me an honest opinion about what car would be best for me...and he was right on the money. Not only is Smithtown Toyota's sales department wonderful, but their service department is exceptional. If you want to be treated like royalty and not get ripped off...Smithtown Toyota is the way to go.