Used Cars for Sale at SouthWest Ford in Weatherford, TX

FISH DR.

Oct 24, 2016

JORGE GARZA AS VERY BUSINESS LIKE, VERY PROFESIONAL, GREAT TO TALK TO AND HE IS A GREAT LISTENER, RARE THESE DAYS. VERY KNOWLEDGEABLE ON ALL THE QUESTIONS WE HAD ABOUT THE VEHICLES. COULDN'T HAVE HAD A BETTER EXPERIANCE THAN THE ONE WE HAD WITH SOUTHWEST, THAT IS WHY WE BOUGHT 2 VEHICLES IN TWO DAYS AND HAD PURCHASED ANOTHER ONE EARLIER WITH THE GRAND DAUGHTER,, HAVE ALREADY AND WILL CONTINUE TO RECOMMEND JORGE AND SOUTHWEST TO ANY AND EVERYONE.... WE ARE HAPPY CAMPERS !!!!!!

rss11888

Oct 24, 2016

Came in on Friday morning around 9:00am without an appointment. Service advisor (John Beasley) got my truck in and had a the faulted part replaced within a couple of hours. Thanks!

whitewall

Oct 24, 2016

This is the second time we have returned to this dealership. We bought our grand daughters vehicle there earlier in the year. Returned to buy another car for me and a pickup for my husband. Love doing business with Jorge Garza. Excellent customer service in every aspect of buying the vehicles.

David

Oct 22, 2016

My buying experience at Southwest Ford in Weatherford was great. This is my 3rd time to buy from Southwest and my salesman was great. Kevin Barbour was extremely helpful and courteous throughout the entire process and Bob Little in Finance was very helpful and provided great insight into alternatives during the finance process.

Vickie

Oct 22, 2016

Jorge was great!!! Very helpful with the test drive and very down to earth. Will be sending friends his way. Great experience overall from beginning to end

Ronnie Eoff

Oct 20, 2016

In May of 2016 I went to South West Ford in Weatherford looking for a good used truck. I talked with Blake Black and he was the most honset person that I have dealt with. I told Blake what I was looking for and he showed what they had. I found a 2007 F250 that I liked and bought, I drove it home with no problems but when I hooked on to my travel trailer the truck would overheat. I took the truck back and the service dept. looked at . The truck had blowed head gasket and would cost alot money to fix. They offered to buy the truck back and get me into another truck . I wanted to have the truck fixed at half of what they wanted to charge and that is Andrew the used truck manager got in the process .he told me that they could not do that. I got a nice truck but not what I was wanted. So as for as my time with Andrew it was not good. If you go there ask to talk to Blake Black not ANDREW

anakaren5618

Oct 19, 2016

Jorge was great! We went to test drive a vehicle we found online and he was very helpful.Very down to earth, not the normal pushy, aggressive salesman.Great experience overall from beginning to end!I highly recommend them!

jevans1234

Oct 16, 2016

Thank you so much! I was respected!I will return for a new car someday !It was a Friday afternoon and they still cared about my tire!

Rjurgess

Oct 15, 2016

I was told that it would take about 2 hours for an oil change...but it didn't take that long at all. The service tech I talked to was very nice and easy going. I enjoyed my very first oil change experience there!

Thisisapain

Oct 15, 2016

Nikki performed her responsibilities in a courteous and professional manner. Glad she's back. My review is sufficient to evaluate Nikki and the Service Dept, so I'll take this opportunity to urge all who read this to vote for Trump. He's an idiot, but this country cannot afford to elect a lying, deceitful, dishonest corrupt, foul-mouthed person such as Hillary Rodham Clinton. Whatever good doings that are contributed to her is a facade; it ain't real.

Gail

Oct 12, 2016

Fast and friendly service as always.Was greeted quickly and with a smile. Its been this way every time I bring my cars in for service.

Pfred the mechanik

Oct 12, 2016

Took my 2008 car in for some long overdue service and recall work. I telephoned in advance and the service rep. had everything all ready for my arrival including a rental car that I requested. Joshua Hromek did a great job preparing everything.

Dale

Oct 11, 2016

BOUGHT MY PICKUP IN APRIL OF 2016. EVERY PERSON I HAVE DEALT WITH FROM SALES TO FINANCING TO SERVICE TO PARTS TO BODY SHOP HAS BEEN VERY FRIENDLY AND HONEST. SOUTHWEST IS THE BEST DEALERSHIP I'VE EVER DEALT WITH. THANKS SOUTHWEST.

F450-tim

Oct 11, 2016

Outstanding service advisor & maintence on my truck. Overall very pleased. Very honest and fully explained the maintence required. Will continue to use Southwest for service on my vehicles.

Jarrod Malley

Oct 11, 2016

Every team member I encountered was both helpful and incredibly courteous. I simply needed to upgrade my daily driver and had an idea of what I wanted. Scott and Jeff did what I believed to be the most within their scope of abilities to not only get me everything I needed with my vehicle but for the best price for my situation.

RJ

Oct 11, 2016

I made an appointment for my first oil and tire rotation service. I arrived at 8 am as scheduled and my truck went straight in to bay for work because I made appointment, I liked being priority. Also, Jason Baca and John Beasley were awesome! One neat thing was that the mechanic popped my hood after the job was complete to show me to cool oil filter on the engine and how it is on top of the engine. Everyone went the extra mile for me. Thanks!

Schnitty92

Oct 10, 2016

My husband and I are lifetime ford owners. We both bought our last pickups at Southwest Ford with Kevin Barbour. Kevin is a wonderful salesman and does everything he can to make sure you get what you need. In addition, the dealership is very helpful and bends over backward to help. I would recommend Southwest Ford to anyone looking to buy a new Ford.

Capielano

Oct 9, 2016

Very satisfied customer I found the ad on auto trader which was my first long distance purchase. Dustin was very professional, helpful and upfront from the beginning which gave me great confidence. I was happy with the price and trade-in and didn't mind after all the 10 Hour drive from New Orleans.

Macky

Oct 9, 2016

Nikki Sides did what I asked her to do when checking me in. I wanted her to try and make sure that the lug nuts on my trucks wheels be torqued to factory specs. On a prior visit for oil change and tire rotation the lug nuts were so tight I broke a breaker bar trying to get them loose. Thankfully I was doing some work myself at home. If I had had a flat out on the road somewhere, I would never have been able to get the lug nuts off to change the tire.She did as I asked and the lug nuts were torqued to spec.

Ozbo78

Oct 9, 2016

The salesperson very friendly, courteous and knowledgeable in her job. Her Boss and other managers seemed very sincere about making sure we were being taken care of and wanted us to be a return customer. I was pleased with the price of the car, but the financial guy must have been to good at his job, I must have been distracted by him. While not planning to buy any extra warranty, I wound up paying more than I wanted to for something I didn't want.

constable

Oct 8, 2016

Went to Southwest to buy a new Ford Fusion. The internet price seemed at least equal to other dealers. We were greeted by two salespeople who had the car we called about near the back door to show us. They explained specific details and features of the car. We then took a test drive and went back to the dealership to discuss pricing. We were promised the internet price and agreed to purchase the car. We were then taken to the finance department where we were told that we didn't qualify for the internet price or the 0% interest. He explained details and began having us sign our agreement on an electronic keypad. I have dealt with this dealer before, and had a good experience. Soon Credit Karma notified us that we had not received the internet price.

Watty

Oct 8, 2016

The opportunity I had at southwest pre-owned vehicles was a great one. They led me to a great truck for a great price. The salesman that helped me was honest about everything. Thank you for a great opportunity you given me. Go holler at my salesman named Jeremy he we lead you to a great vehicle!!

Stoneg58

Oct 8, 2016

No hassle. In and out in about an hour. Got the truck I wanted at a fair price. Sales staff very friendly and helpful. Very professional.

Mongo2234

Oct 7, 2016

By far the rudest and the worst experience I've ever had at a dealership. I will never go back to this dealership because of her.

Debbie Landingham

Oct 3, 2016

I would recommend to anyone I know or anyone else going to this dealership. A very pleasant experience. Not usually words I associate with buying a car. Everyone we dealt with was exceptionally nice, helpful and knowledgeable. This was our second car purchase from this dealership and I am sure it will not be our last.

DJ

Sep 30, 2016

I ran over a big tire in the road the other day and started hearing noises. So I brought it up here and they checked it out for me all it was were two little clips got knocked out and the mechanic fixed me right up. Love this place. Everyone here is friendly and quick.

Geha

Sep 29, 2016

Kathryn Brownlee was very professional and customer focused in evaluating and matching customer interest to the right vehicle . She made the purchasing experience efficient and comfortable. She listened to customer expectations and made the best offer from the dealership.

2016FX4

Sep 28, 2016

Sales team was very respectful and honest and very customer focused. Most importantly, I negotiated with Roy and received the best price in the metroplex on the truck I wanted. There are 3 Ford dealerships between my house and Southwest Ford thus it took the right deal to make the drive. It was well worth the drive.

Chris32

Sep 28, 2016

I took my truck in to have a few things checked before my warranty ran out and not only did they keep me informed about everything but were far more thorough and helpful than other dealerships I have worked with.

1970housewife

Sep 27, 2016

Brought a warranty covered problem to their attention and they were very prompt with getting it fixed. Immediately took care of me getting a rental until the parts were in and service performed. I was very well informed by Courtney. Very pleased!

Bobbob

Sep 26, 2016

Very good price, worked with me and followed thru. Made sure I got all the things I wanted in a vehicle. Good internet communications with sales.

T

Sep 26, 2016

Service was quick and service people were courteous and helpful. Parts in stock never have to wait on parts to complete the work and pricing is competence with other shops.

Taysray

Sep 26, 2016

My service advisor, Joshua Hromek, was great. My parts that were ordered came in on time and he was very helpful and knowledgable. I am very impressed!

jsigmon

Sep 24, 2016

Great and Quick Service repaired licence plate light quickly. Very professional service. The most professional service team in the area. Will come back for future service.

lee blaisdell

Sep 23, 2016

Staff was very nice and informative with my purchase of a 2014 F-350. Sale was completed timely and was enjoyable. Will be back for my next vehicle.

Satisfiedcustomer

Sep 22, 2016

Easy online scheduling. Appreciated reminder emails. Met immediately when I pulled in the drive. Quick and efficient attention to my car. Overall experience was excellent!

Toby

Sep 21, 2016

I had gone into the dealership to look at SUV's with my wife. We were specifically looking for a 2015 Nissan Murano. The dealership had one, but it was not equipped the way we wanted it. Jorge Garza took my number and promised to let us know when one came in that met our criteria. A few weeks later Jorge called and he had exactly what we requested. He had the car pulled around for us when we arrived. We drove it and immediately decided it was perfect for us. we negotiated the price and started the paperwork within 30 minutes. That never happens. Usually you have to do the dance for an hour or two. He ran our credit and got us over to finance where Bob made sure that our time was not wasted. All together I think we were at the dealership for about 2 hours. Fastest, most efficient, and most pleasurable experience I have ever had buying a vehicle. Go see these guys. You will not regret it.

Valerie123

Sep 21, 2016

I was given Kevin Barbour's name as a recommendation from a friend who works at Roger Williams. I called Kevin to make an appointment and tell him my wish list. He did his homework and had a car waiting for me that met all of my requirements. I found Kevin and Bob Little to be both professional and very helpful.

Jeremy Caldwell

Sep 17, 2016

Great salesman and finance manager. Worked well with me and answered all questions. Very knowledgeable of the Ford F150 I purchased inside and out. Really like the deal I received.

Docdance53

Sep 16, 2016

I found my car on the Internet. It was a 50 minute drive but well worth it. I had my car, my test drive, and financing done within 2 hours. Got a great rate with absolutely no hassle!!

Wendel

Sep 16, 2016

Arrived at dealership and was met by rep even before I could get out of the car. Was signed in and told where we could wait . Coffee was ready,waiting room was very nice and did not have to wait an extravel amount of time before our car was ready to go.

"G"

Sep 14, 2016

This was our first time to bring vehicle in. Excellent service. Very quick turnaround. We are very pleased and will use this Service department again if needed.

rhohltjr

Sep 14, 2016

I bought second hand. My sales rep Jeremy Chick was super. Very smart. Knows vehicle makeup knows what can go with what. Is the SW Ford go to guy IMO.

Barbara

Sep 13, 2016

Always a good experience at SouthWest Ford. Everyone is helpful and the lounge is comfortable and clean when waiting. Josh did a great job of taking care of my needs.

Lkjacoop

Sep 13, 2016

Hate buying a new car. Brian made it painless and pleasant. It did not take all day to go through the process. Real pleasant man.

chris kennedy

Sep 12, 2016

If you're thinking about buying a new Ford I really recommend this dealerhip and both Kathryn Brownlee and Roy Dooley. I ordered a 2017 Mustang from them and a bit of customizing service when it came in, and both the car and service were perfect. What I really appreciated, though, was their superb communication----I was updated periodically, my calls were promptly reurned etc. This was a huge difference from what I was getting from dealers in my hometown of Houston. The pricing was also the most reasonable./s/ Chris Kennedy

Cindy Lue

Sep 9, 2016

This was by far the best dealership I have ever been to. Jorge Garza was very helpful in all my needs for our 2014 Fiord Expedition XLT . Every question I had was answered . I never felt like I was forced into trading our vehicle for this truck I received. Jorge went over the entire truck with me and showed me how everything worked . He even paired my cell phone with the truck. Jorge, even called to make sure everything was going great with our new Vehical . We will be in for another truck for my husband soon. Out of and 1 being low and a 10 being the highest I rate Jorge a 20+. Thank you so much for making my experience stress free . I also had Dan Hall doing all my finance paper work . It was quick and easy. Thank you Dan Hall. We are very satisfied with our new vehical .

Gary

Sep 8, 2016

Service is always fantastic at SouthWest Ford. And the staff is amazing. I wouldn't take my vehicle anywhere else. And I love Popcorn Fridays!

Pierce

Sep 8, 2016

The dealership was very friendly. Chris made the process easy. I never felt pressured, or rushed. The staff was professional and courteous. I will refer friends and family to South West Ford Weatherford.

THOM M

Sep 8, 2016

Okay, I'm an admitted car nut. I have owned, bought/sold, restored, worked on, looked at, and dreamed about way too many cars for anyone who would like to spend more than 10% of their time on anything other than cars. Mostly, I'm talking about cars that are 15- 60 years old, however I have also bought my share of new cars and had more than my share of cars serviced by dealerships of all brands. I purchased our latest new vehicle from Southwest Ford, a 2016 F150. I can confidently say our experience was the smoothest, most professional car buying experience I have ever had. I estimate I have purchased, for private use, over 50 vehicles from new car dealers over the years. Out of those 50-something transactions, my purchase from Southwest Ford was the best of them all. I'm definitely coming back for more, including that Model T!

Dan Middleton

Sep 4, 2016

Southwest offers a choice of vehicles, they are professional in their approach to sales. Never pushy, always friendly. The management always listens when there is a problem and will take the necessary steps to correct it or place you in another vehicle. A highly respected, well run dealership to visit and purchase vehicles from.

Pamela Little

Aug 30, 2016

They had many certified vehicles to choose from. We had a great salesman who listened and found a great car for us. The vehicle was serviced and detailed well. The finance offer was great and was a pleasant experience. We are enjoying our beautiful new vehicle.

K Miller

Aug 29, 2016

This dealership honored a price that was suppose to have been taken off internet. I appreciate that! I was driving from Houston so they took care of everything before I got there and made my purchase as easy as they could. Very knowledgeable and friendly. Buying process was smooth and quick. Credit department looked for the best options for us and went out of their way to make sure we were getting the best financing. Thank you Jason and Bob for a great experience! I will not hesitate to recommend this dealership to anyone!

Thunder

Aug 27, 2016

Salesman was a joy to work with. Never demeaned us and treated us with respect. Had many choices to work with and had what we wanted in stock.

Richardrachel

Aug 26, 2016

Best buying experience I've ever had. No nonsense, very professional staff and my Salesman, Kevin Barbour was the best! I would highly recommend this dealership to anyone buying a vehicle. Love my new F150 King Ranch!

HG

Aug 24, 2016

We enjoyed working with Brian. He was knowledgeable in the details of the car, and went the extra mile for us. This is the 3rd car my family has purchased from him.Only draw back, there was a limited selection of the Fiesta's on hand, for me to make my selection from.

Tom2112

Aug 24, 2016

I was able to negotiate a final price on a pre-owned minivan over the phone. When I arrived the van was just as pictured and we sealed the deal. We paid outright for the van so the process with the finance department was very quick, and they did not try and sell us any additional add-ons. I would definitely recommend working with these folks if they happen to have a pre-owned car that fits your needs. Jorge was very professional and easy to work with.

Keith

Aug 23, 2016

Excellent selection and purchase experience.This is the second vehicle I've bought from Southwest Ford. Very happy with my purchase, experience there, and will be back for another at some point.

DK

Aug 22, 2016

Greeted by the salesman as soon as I walked on the porch to enter the building. Very nice experience in buying a new Ford truck....

budman45

Aug 20, 2016

I could not be happier with the service dept. at Southwest Ford. They changed my oil and repaired my tire and have always been who I depend on to take care of my Ford F=150.

C. M.

Aug 18, 2016

As always, exceptional service. Everyone is knowledgeable and friendly. The Service, which was an oil change, took less than 45 min. and the price was good too - 10 dollar rebate. Keep up the excellent work.

Cactus Jack

Aug 17, 2016

SW ford has been very good to me. They keep their word and shoot strait down the middle with you.I let no one but SW ford touch my trucks when it comes to service. Jimmy Ogle has put together a crew of service personnel that are second to none.

Zmcadams

Aug 16, 2016

Very helpful!! Even when the alternator went out at 91 miles, the dealership was extremely helpful providing me a. Car for the weekend. Once it was fixed, the car has been great.

BT1942

Aug 13, 2016

My vehicle had barely come to a stop before Courtney was there to greet me. She took my information as we discussed the heat wave that has taken Weatherford lately. My wait was much shorter than I expected since she told me that they were quite busy that day. When my vehicle had been serviced she explained, in detail, what had been done and informed me that I had one more complimentary maintenance service visit. She was very professional and yet she was also friendly and jovial. I was very impressed with Courtney and I look forward to my next visit.

MTP1945

Aug 12, 2016

I dealt with Scott Knebel and Chris Catron. They both were very informative and answered my many questions. I felt very comfortable with them and they definitely worked to please me.

Billingsley kt 123

Aug 11, 2016

My experience at SouthWest Ford was very good. Kevin Barbour was very helpful in every way. He is very knowledgeable in finding exactly what I wanted to purchase. I'm very pleased.

jason_0573

Aug 11, 2016

We have been actively searching for a new Mustang for just over 6 months. We only recently got serious a week or so ago. Having a bad experience with the first dealership we visited, it was a total transformation when we decided to take the trip out to SouthWest Ford. After finding the vehicle online and with all the options I was interested in, Kat Brownlee promptly responded to my inquiry. She was very courteous and answered all my questions while getting back to me. When we scheduled a time to meet, she understood that I was driving a good distance across DFW. After arriving, the dealership was perfectly well kept and had an impressive new building and showroom. Working with Kat, the transition to Dan in finance was seamless and we were driving home in no time. SouthWest Ford is a first class dealership and even though it's on the far north-end of Fort Worth in Weatherford, it's worth the trip.-Happy Customers Jason & Kelly

markomc

Aug 11, 2016

All the people involved did a great job! Jason new about the truck I wanted, he was open about the process, and worked hard to make sure I was satisfied. Dan Hall wrapped it all up in an easy and understandable process.,

LouT

Aug 10, 2016

Service completed quickly and competently. Courtney was very thorough and professional. I was there at 7 and was out at 8. All items completed as requested.

SWF_carguy

Aug 10, 2016

Great experience all the way around. This is my third vehicle I have purchased from Scott Kenebl and each time I have had the same excellent service and experience.

Dawn

Aug 9, 2016

Kudos southwest , special thanks to Jeremy Chick , Jorge Carza , Andrew KloehnThey are the best and. A blessing to us . Thank you guys. ! I will be back

ERutledge

Aug 9, 2016

I purchased a used pick up and got exactly what I wanted. Jeremy Chick was my sales rep and Robert "Bob" Little was over my finance. Both worked very hard to get me what I needed to purchase the truck. I have purchased all of my vehicles through Southwest Auto Group in Weatherford and this was by far the best experience I've had yet. Thank you Jeremy and Bob for everything you guys did for me today.

Rowney

Aug 9, 2016

I was treated very well and enjoyed my experience of purchasing a new car with Southwest Ford. I will recommend them to others for a new car or trade in.

kln3

Aug 8, 2016

Everyone there is always very helpful and is very inexpensive. I have purchased all my cars at Southwest Ford since 1980 and would never go anywhere else. Charlie is a prince!!!

RJ

Aug 8, 2016

Go with Greg Shields if you are buying a Ford auto. He is very knowledgeable and up to date and knows all of the technology. The entire experience was outstanding and I love my new F-150 4x4!!

Bob Pendry

Aug 5, 2016

After purchasing my truck from the used car lot for Southwest Ford, I had some shuddering in the front of my truck when the brakes were applied. Jimmy Ogle met me at my truck when I brought it in to schedule the service. He said they would take good care of me and when I returned on my appointment date they truly took care of the problem with the brakes while I waited. I didn't have to rent a car or come back and forth from Ft. Worth or Granbury to pick up my finished truck! The entire team of service pros at Southwest Ford were awesome!

dbernhoft

Aug 5, 2016

Greg Shields is excellent! I have purchased four vehicles from Greg at SouthWest Ford, and each time has been an amazing, pleasant experience. Greg takes the time to learn about his customer's needs and wants, and is always upfront and honest. He takes the "hassle" out of the car buying experience that I have dealt with at other dealerships. He puts his customers first and that is a quality I appreciate.

Bondy

Aug 3, 2016

Nikki's promises and delivers. Excellent on time service it is a real pleasure to have her back. Service area is always clean and inviting.

Lcahill

Aug 2, 2016

We have bought 4 cars at this dealership. I have had a wonderful experience each time. Jeremy is the best salesman they have in my opinion. He is down to earth and cares about his customers!!! He saved us so much money!! Please go see him and see what he can do for you!

rxoo5

Aug 1, 2016

As I walked in anyone whom I passed by greeted me. I was assisted right away. I watched Josue as he worked on my vehicle which he did an excellent job in servicing my car. I felt welcomed.

Wrldtrvler

Jul 30, 2016

All aspects of the service visit rated excellent! John did a great job, all people in the deanship very friendly. Was in early 0700 and out within an hour.

50memories

Jul 29, 2016

We really appreciated the service we received through Brian Ahern. He is an asset to your dealership. Overall, it was a good experience & we would recommend the dealership to others.

Cappie12

Jul 29, 2016

Charlie's was very quick and provided excellent customer service. The service was very quick to do a 15000 mile service plan along with the state inspection .

Charlie1

Jul 29, 2016

provided answers to my questions and referred me to the right people to get my questions answered.had Billy from transmission department do a test drive to see if I had additional problems.

jevans1234

Jul 29, 2016

I brought my car in for service and Billy listened to the problems I was having with my car. He ordered a part and I feel confident he will make sure it is completely fixed!I am thankful for his diligence!

MGM1977

Jul 27, 2016

I have never been so at ease purchasing a vehicle. Normally it's a hassle and an all day thing but with Southwest Ford I was in and out and got the car I wanted. Blake Black was top notch and Mr Yates was amazing and they both did an outstanding job!

Shayler

Jul 27, 2016

I not only got great service when I purchased car from the sales department, but their service department is comfortable and is the best as well, very professional and friendly, keeping you informed of the progress

Garden Lady

Jul 26, 2016

Buying a vehicle was a great experience. I was very impressed by my salesman. He made the process easy. The excellent service department figured heavily into my decision to purchase a new vehicle.

09shelby500bt

Jul 24, 2016

Had a problem with getting warn light for low tire to rest was helped by the technician,was helpful and stayed with it till problem was corrected.thanks...... Air bags replaced under recall.............

CCrawford821

Jul 24, 2016

Josh H. Was fantastic, got my car in and out quickly! Best service I've ever had at SW Ford. I will be back because of Josh's fantastic service. Thanks!

Linda REEDER

Jul 24, 2016

GOT WHAT I WANTED, You had it o the lot and we made a deal we could both live with . What a good experience. Will be back.

westay

Jul 23, 2016

I received fast prompt service with my purchase of my New F-150 . they answered all my questions and showed me all the new features

ajstewert

Jul 21, 2016

knowledgeable service writer; knew my car's needs and got the process started. in and out faster than estimated. asked if there were any other issues he could help with before I left.

RnrValdez

Jul 20, 2016

Friendly and acomidating. Went in for an oil change. They were quick and efficient. Got us back on the road so we could enjoy the rest of our weekend.

James Corr

Jul 19, 2016

Was seen immediately when I arrived, explained the issue to Josh, provided transportation to and from my home, and was less than what he quoted.

johnney 2345

Jul 17, 2016

Very good service! Prompt and courtesy. Timely, friendly and everything done correctly. Nice waiting room and excellent service updates. Scott Knebel is a great sales rep and also checks on us to see if everything is going well with our vehicles.

Jhumpster

Jul 16, 2016

Got a great deal and they didn't push me into more or less than what I needed!!! Thanks for a great experience to Chris and SW Ford!

Sydni12

Jul 16, 2016

They took great care of my car and me as a customer, I felt that they genuinely wanted to help me get my car back to 100%

Roy

Jul 15, 2016

Very efficient personnel waiting for me when I drove my truck in to get an oil change. Enjoyed talking to Jimmy Ogle and the two gentleman in the parts department,

satisfied again

Jul 11, 2016

I have been using Southwest Ford's service department since 2003. I have always had great service. From Nikki Sides, Charles Mann, John Beasley, Josh Hromek, Jimmy Ogle and Billy Stowe. Anytime I have a problem with my vehicle including routine maintenance, Southwest Ford never lets me down. Thanks guys.

stevecwt

Jul 11, 2016

Handled very well, both sales and financing. Bobby handled the demonstration of the vehicle in a professional manner. Jeff did a great job of laying out all the options without pressure.

kidsmom

Jul 10, 2016

I came planning to purchase a used car. Though I found a few that would meet our needs, I chose to go with a new car and take advantage of July 4th sales and additional warrantee available. Jason Shaw made the experience pleasant and he looked with us at our options for a few different small cars. He also had a lot of patience for my 10 year old son who was less than thrilled to be shopping for a car on a hot Saturday afternoon!

trivjo1

Jul 10, 2016

Service great. People friendly knowledgeable. They get to it in a timely manner. Conformable waiting area. Will recommend to my friends and family. Have a great day.

Chance0878

Jul 9, 2016

I was told my length of wait was going to be an 1 1/2 but it was not even close to that. Truly impressed.

CrummCrew13

Jul 7, 2016

This is my 3rd vehicle purchase from the SouthWest Family in Weatherford. They always treat my family and I with great respect and never pressure us into anything. I always know I'm going to leave with a great deal on a great vehicle. Easy process from beginning to end and I'd recommend them to anyone looking for a new car, truck or SUV. I may not know what my next vehicle is going to be, but I always know where I'm going to get it.

txredhead18

Jul 7, 2016

My 17 yr old son was looking to buy a car. We went out to Weatherford to check out some, as he didn't know what he wanted. We went to one dealership and all they wanted to do was get us into a new car. We didn't have the money for a new car. So, my hubby suggested Southwest Ford. We stopped into the used car lot and began to look around. Within a couple of minutes, Blake Black came out to help us. He said that he could show us something in our price range. We did look at a couple of cars, but my son just wanted to think. So, we gave our info to Blake and went home. Over the next few days, he sent us cars that he thought my son would like. Our price range changed during that time, as my son didn't have as much money as we thought. Blake didn't even blink, he kept finding us cars. Finally, after a few days, Blake sent the perfect car -- a 2010 Mazda 3. It was close to our price range and we all wanted to go see it. We went out to test drive and it was a perfect fit for us...price wise, size, clean, low mileage. We weren't sure if Blake could get the car into our price range, but he said that he would do his best. He got the car spot on in our price range (including tt&l), not a penny more. We bought it immediately! Blake is a man of his word and doesn't play the game of trying to get you into more car than you want, need, or can afford. I will never buy another car from anyone else!!! If you want straight up, kind, excellent service, go see Blake. We also dealt with Bob Little to get all the paperwork/money done. He was great too!

Christopher Proctor

Jul 6, 2016

How do I start....I guess I should say first that I enjoy car shopping about as much as surgery without anesthetic. Our recent experience with Southwest Ford has changed that! Our salesperson, Kevin Barbour, was excellent-he listened to our needs, he got us an awesome truck and went to the extreme to make sure that we were satisfied in every way. Even the finance guy went above and beyond and found us a great rate. Also, a process that we expected would take hours, took way less time and was a smooth as glass.I could go on about how the folks made a family with two special needs kids feel as welcome as if we were at home or how they went over the truck with a microscope to make sure it was good to go, but let me sum it up by making a suggestion-if you are reading this, you want or need a vehicle, right? Do yourself a big favor-get up from your computer and get yourself over to Southwest Ford! You will be very glad you did!

m3fabinc

Jul 6, 2016

When I purchased my new vehicle from Charlie, he stated that it came with up to 6 free oil changes, or 24 months. I thought to myself, this is just a way to upsell other products or services! I was totally impressed after receiving oil change #1 that they were quick, very polite and professional, and had a comfortable waiting area, complete w/ free coffee!!! I was in and out in no time, and very satisfied with the service! "Even got a free car wash"!! WIN WIN!

Unhappy Customer

Jul 6, 2016

Was told by my salesman that they had my payments to where I needed them, come to find out that they had gotten wrong payoff on my trade in. I am very disappointed in this dealership, it has gone downhill in the last year. I don't know if it has new management, but customer service has gone downhill. I have purchased from this dealership in the past and it was a nice experience. Until they change they have lost my business (and any more referrals). I hope Charlie reads these reviews and does something about it.............................................................

CSwaim

Jul 3, 2016

Ask for Charlie Mann. He helped me with a difficult problem. He made what could have been a bad experience, (and review) a good one.

mema44

Jul 3, 2016

Excellent people to deal with in every department. Would definitely recommend a visit to their dealership.

Satisfiedcustomer

Jul 1, 2016

Quick, friendly service. After calling roadside assistance to come change my tire, I drove to the dealership to assess the condition of my tire. It was able to be patched in a timely manner with a minimal charge.

curry1234

Jun 30, 2016

Brought my car in for a oil change the service dept was fast and friendly don't Remember the man who took my car at service dept but he was friendly and I would recommend him to anyone who needs their car serviced .I ended up buying a new car from your dealership and was very pleased with the treatment.thank you kim curry

dale49

Jun 28, 2016

I have traded within SW Ford for my last three vehicles and their sales and service staff have always treatedm e with respectful and fair service.

Country girl

Jun 27, 2016

I have been happy with the service each time I have brought my truck. And I drive 3 hours so that says a lot.

Janderson61

Jun 25, 2016

Good help and very friendly. Did not have to wait long to get truck in and had all things completed in a timely manner. Very please customer

timc123

Jun 23, 2016

I always get great service here and can show up without an appointment and get in and out very quickly. They keep me updated on what should be done at different mileage and are not pushy if time does not allow me to do it at that time.Thanks

Anne

Jun 22, 2016

I have always had great service with SW Ford. This time was no exception. It was not a warranty issue. A rodent had gotten tangled up in my fan. Caused lots of damage not to mention the odor was horrific. They fixed everything and got rid of the odor.

Jeff

Jun 20, 2016

Gregg shields was great to work with on my new truck purchase. He was able to make the purchase enjoyable and should be considered a valuable asset to the dealership. The internet sales manager however didn't bother to return my call from the previous day.

Qllsjhn

Jun 19, 2016

My wife's explorer experienced a break down recently when what we were told was some type of ignition or throttle body part became defective around the 8k mile mark. The part was apparently on back order ( I imagine it will be a recall at some point ) and they provided a comparable vehicle until ours was ready. They covered and took care of everything I would normally complain about before we had a chance to complain about it so good job. It was a little frustrating for our vehicle to be out of service for so long considering its brand new but that's a manufacturer (Ford) issue. Thanks for the good service Southwest! Also, I'm sorry but I don't know who my wife dealt with in the service department but she said he was very nice so I checked everyone's name.

2016 Edge

Jun 18, 2016

This is the second vehicle I have bought from Kevin Barbour. He does an excellent job of helping me find what I need. Kevin makes sure I understand all the equipment and what it does. Then together we figure out how that equipment will benefit me. Kevin really doesn't "sell" the car, the cars sell themselves. But Kevin sells the experience - and that's what will bring me back.

Topboom

Jun 18, 2016

It was a pleasure buying our 2016 Ford Escape Titanium from Southwest Ford. Scott Knebel was easy to work with and very knowledgeable of all the features and options of our Escape Titanium.

Chance Waldrop

Jun 17, 2016

Mr Charlie Ghilcrest went above and beyond to make it right. I couldn't ask for more. We had a 2012 king ranch expedition and it had engine issues. It was still under warranty and had been replaced a couple times by the joke of a warranty company(not through ford). Mr Ghilcrest got us out of that an into a new 16 king ranch expedition effortlessly and without costing me any out of pocket. Payments are the same too. These guys are awesome... Highly pleased with southern ford. Scott knebel is awesome.

Michelle DeAnn Goodwin

Jun 17, 2016

I can't put it into words on how wonderful this dealer is! I always have crazy things happen to me and my trucks! Always! No matter how crazy it gets this dealer ALWAYS makes it right! Thank YOU all SO much!

Haleydiane

Jun 14, 2016

I've tried using other dealers and dealerships and finally came back to SouthWest ford and worked with Kevin Barbour. Personally, I have always thought that Kevin is the best to work with, especially when it comes to his truck knowledge. Being in Colorado now is what made me steer away from a different state dealership. But I will never do that again. This was the easiest purchase. He gave me a great deal on the truck I was trading in and set up transport and everything for me. I am beyond happy with my experience here, and so thankful to know of a dealership like South West.

NDExpat

Jun 14, 2016

I've always had great experiences at Southwest Ford. From the purchase of my vehicle to service calls. The staff is friendly and courteous and the waiting lounge is pleasant.

Cat

Jun 10, 2016

I felt that I received a very fair trade. It took a couple of days to complete but in the end I was a very satisfied customer!

verk

Jun 10, 2016

The excellent service is why I go nowhere else for maintenance on my Ford vehicles and why I always buy at Southwest Ford. Overall, its the best dealership experience I have ever had. A loyal customer for life

Garden Lady

Jun 9, 2016

Love Southwest Ford. Every visit reminds me of why we chose to buy our Expedition here. I plan to buy a truck this summer and Southwest will be my first stop

williepat

Jun 8, 2016

We highly recommend Southwest Ford in Weatherford.. Was a pleasure working with Blake Black and Dan Hall. This is our second car purchase from this company, If we buy in the future we would use them again.

Codyyarborough

Jun 7, 2016

I told Jason Shaw in sales what I wanted and that I wanted no BS or wasted time and he did exactly what I asked of him. He understood me and exactly what I expected. Jason was very professional and did everything to make this purchase quick and easy. About 15 minutes total over a couple phone calls and 40 minutes in the dealership signing paperwork and going over details was all it took. Bob Little in finance was the fantastic, fast, and no BS either. Bob is a straightforward guy and is truly the best I've seen in all the car/ truck deals I've done. He truly made the deal simple and easy.

None

Jun 7, 2016

Service was what was expected. Service rep was very helpful and attentive to my needs. Overall great experience. Busy Saturday morning and waited under 45 min.

euniceo ford

Jun 1, 2016

Great Experience getting my oil change! The waiting time was short & a nice surprise my car was washed.Thanks so for making my day great!

jmbray51

Jun 1, 2016

Dan Cox had vehicles (we were interested in) ready and waiting at the door when we arrived. After driving them, Dan and Roy helped narrow down what we liked in each and got us two similar F250s (one diesel and on gas). After driving and pricing Chevy versions at a neighboring dealer, Dan patiently helped us decide on the Diesel version and get a price with which we were happy. We then went to Dan Hall in finance who is just a blast to work with to work out the finances.

mako

Jun 1, 2016

Just bought a 2016 Fusion SE Hybrid from Roy Dooley & team...and did it all over the website/phone/email with minimal hassle, and in 24 hours I'm driving home in a beautiful car and a gr8 deal. I drove the farthest ever to buy a car but well worth the drive. Everyone at SW Ford - Roy, Chris Catron, and Dan Hall were very friendly and respected my time so my purchase experience was one of the best ever. The showroom floor was also very impressive. I will highly recommend to my friends!

Phill&JoAnn

Jun 1, 2016

In just 3 hours, I was driving out of SW Ford with my new PU. Scott Knebel provided everything in terms of answers to my questions, fast and efficient processes and most of all trustworthiness in dealing with SW Ford in Weatherford, TX. I highly recommend Scott and SW Ford which actually have to a family member which also purchased a vehicle. I will be a REPEAT customer. Thanks again.

rancher

May 31, 2016

Dealer responded to our last-minute request to review a check-engine light by providing solid estimate of increased time, along with an offer to shuttle us home and back again. The required warranty repair related to the light and the additional transportation were both good quality. We will continue to bring our truck for service to SouthWest Ford and consider buying new there when our lease runs out.

Gaylan13

May 30, 2016

In dealing with Dan Cox, salesman, he was respectful, and helpful, he is the reason I bought. Dan Hall in finance as well. Dan Cox was very helpful in the beginning of the sale, even thought we didn't close the deal on Monday the 23rd because of disagreement, not with Dan, but with another individual that almost cost Dan the sale. Had it not been for the sincerity of Dan, I would not have come back, even though I really wanted the truck. After selling the truck for almost twice the price I was quoted on Monday, I came back to see about the deal. Thanks to Dan Cox and Dan Hall, we reached a very good deal, I believe. I'm happy with my truck and have told people about Dan and when they are ready to trade, to see him and ask for Dan Hall in finance.Sincerely,Rev. Gaylan McClellan

rickey

May 30, 2016

Got job done in short amount of time and all work was compleated. helped me get into a loner vehicle and how to use its blue tooth

Andrea Hornback Jones

May 27, 2016

I could not ask for better treatment in the service dept. They were informative, knowledgeable,and very friendly. They work toward your complete satisfaction. I would recommend Southwest Ford to anyone looking for a pleasant car buying and service experience.

tiflev

May 27, 2016

The best customer service around. They always go above and beyond at every appointment to make sure the customer is happy! Will never go anywhere else!

Kwolanski1

May 26, 2016

Everyone was friendly and knowledgeable assisting with the purchase of my new truck, that left an impression that the customers purchase was more important than just selling a vehical.

Amanda92

May 25, 2016

I was very impressed with how great the staff was at Southwest Ford. Everyone was so friendly and were not pushy at all. We came in knowing what we wanted and they made it happen. They made the car buying process so simple. I will recommend Southwest Ford to anyone I know looking to purchase a vehicle!

hitman5363

May 24, 2016

Brought my 2015 F150 in to look at a pulsating brake issue and they found the rotor out of round and turned them down 3 thousands and totally fixed the problem.

Fiddle man

May 21, 2016

I was impressed with everything I saw. A good selection of vehicles, warm friendly sales staff, management was very accommodating and the finance worked doubly hard to make it all happen.

Mike123

May 21, 2016

I am taking the time to write this for one reason. In this day and age regardless if you are going to the dry cleaners, getting something to eat, or yes even buying a vehicle finding true customer service is almost impossible. This however is NOT the case at Southwest Ford and with Roy Dooley. If you are wanting a new vehicle or if you find yourself in the position of absolutely needing a vehicle like I was you need to give Roy an opportunity to make this happen. Roy goes above and beyond to help you. He takes the time to find out both your needs and your wants then he goes to work finding the right car for you. He does all of this with absolutely no pressure. He wants you to be happy with the vehicle and feel comfortable with the deal that is made. If the financing is challenging he does not give up or pressure you into a huge down or something you can't afford. He just keeps working with his financing department until not only are you approved but you are happy. Imagine that... someone who works for you and puts your needs as top priority. How is this best said? Oh yes it's what is almost impossible to find these days good old fashioned Customer Service!!Roy I want to thank you and Dan Hall (finance) for the top notch service and work you provided to help me. I will be happily recommending you and Southwest Ford. Best wishesMike

cdv76

May 20, 2016

It's greatly appreciated to have a dealership that makes the servicing of my vehicles such a positive experience. My service representative, Charlie Mann, did a great job of keeping me informed and getting me back on the road in a timely fashion.

Dj2056

May 18, 2016

Brian was so helpful. I did a lease purchase which I had never considered before but upon his recommendation that is what I did. Everyone was very helpful and appreciative of my business. Never pressured. This was a repeat business as my husband purchased his truck 3yrs ago.

Rjurgess

May 18, 2016

Jason was very friendly and helpful. He did an awesome job! It surely was a pleasant experience talking with Jason. I would recommend him to anyone and everyone!

Kevin Ware

May 16, 2016

John Beasley is a man of great attitude and character. If you have frustration, worry, or are seeking just general knowledge about repairs and maintenance of your car, go see him first! Back in March I came across an issue with my car and that is when he began to work with me to resolve my problems. My extended warranty ran out and hit an emissions issue problem that was going to take a bit to repair. I was very worried as this could cost a lot out of pocket. By his help and the help of Jimmy Ogle and Chris Bonnett, The Dealership was able to get all the repairs done for me and they were able to get it covered under my warranties through the Ford Motor Company.Let me tell you what a relief that was. Anytime through the process that I had a question, all I had to do was call and he was there to give me any and all responses I needed. It didn't matter if he was busy or if I was stressed out and taking it out on him, John always did his job 110% and with a smile on. He is the service man that I will take my vehicles to from here on out, because he is honest, friendly, and easy to communicate with.

relliv

May 13, 2016

Josh was very helpful when we had a problem with our car. Even though he had to give us bad news, he was quick and courteous and had the approximate cost and time frame of putting in our new engine.

HappyCustomer

May 12, 2016

Price was the best. Dan and Bob were both friendly and extremely helpful. The price we saw on the internet was the price we got.

Randell23

May 12, 2016

On every visit everyone is friendly, knowledgeable, and professional. The work done seems to be of excellent quality. Overall, a good experience... John Beasley was very pleasant to work with.

TEXAS HAPPY

May 8, 2016

I purchased a new truck from SW Ford and at 4300 miles the service engine line came on. I immediately called and talked to Pete in the service dept. He told me to bring the truck in right away. I live about an hour from the dealership. When I pulled into the service center Pete immediately came out and met me. The problem was diagnosed and taken care of and I was on my way in less than 2 hours. Pete came back to talk to me several times to let me know what needed to be done and how long it would take. I appreciate how respectfully I was treated and how quickly the problem was resolved. As a woman who does not know much about the mechanics of a vehicle I rely on a good service dept to take care of any problems. The team at Southwest Ford is great. Thanks for your help.

Hall

May 6, 2016

Our 1st experience here was horrible. Customer service was lacking, service employee that we had was the #1 reason we hated bringing our car here. I brought my car in this time under a recall notice and noticed customer service had MUCH improved and the service rep was timely and communicative (which was severely lacking with our previous service rep). Not dreadfully hesitant about bringing my car to this dealership now that Jonathan the service rep is gone and customer service has greatly improved.

Norma123

May 4, 2016

We purchased our last truck and car from Southwest. We had a good experience last time and even a better one this time. Thank youJudy K Martin

John Jones

May 3, 2016

Kat and Roy were great to deal with; customer focused, easy to get along with, and great choice of inventory. I drove close to 40 miles one way just to go to SW Ford based on the conversation I had over the phone with Roy (versus other dealerships closer to me), and I was not let down. I would recommend Kat, Roy and SW Ford.

rickey

May 3, 2016

this is my 2nd truck purchase from southwest ford. Greg Shields was honest & knows a lot about trucks. Felt I was treated fair and responded to my questions.

Palangi

Apr 30, 2016

Truck had been in last month for a state inspection. They determined at that time that a 15 year old recall had never been done. Pete ordered the needed parts and scheduled an appointment, When the needed parts arrived, the recall was done quickly, as well as an oil change and lube service, along with a quick check up. I was on my way in less than 2 hours.

john

Apr 29, 2016

I have bought several trucks from southwest , BUT this was the best experience I have ever had thanks to Brian Ahern and Dan Hall . Great guys Thanks John and Roni H.

Mary

Apr 28, 2016

I have been using the service department for several years. They are friendly, and prompt. I always ask how long it will take for the service and they have been within the time frame every time. I would highly recommend the Service Department.

Hooper

Apr 26, 2016

Jeremy did a great job of making my car buying experience as smooth and pain free as possible. From the first minute to the final handshake, he was there to answer any questions and help me any way he could.

Gaylan13

Apr 25, 2016

For 6 years I've been bringing my truck here for service and it's always a good experience. Always friendly, let's me know if there may be possible other problems, They keep very efficient records of the work that has been done on my truck so there's no questions in regard to what work needs to be done. James Liles and the others that I have dealt with over the years always do a good job. Thanks for the great service!!!

cushman55

Apr 23, 2016

Service Department has always been great, this time Doug went out of way too help me. He had to talk to service manger and Ford with my problem. He did a great job

Maggie1755

Apr 23, 2016

Alway someone there to help you out. Quick service getting you vehicle checked out. Fast service, friendly personal, fair prices. Very nice having a Saturday service center.

Margoh72

Apr 23, 2016

I had to have my car serviced and Charlie made sure my experience was excellent! I will definitely continue to go to Charlie for my service work.

Dan1

Apr 21, 2016

Very courteous and does a good job in service department. The service manager called me for approval about service that needed to done. He also called to let me know my vehicle was ready.

Virginia Lucas

Apr 21, 2016

Very courteous and helpful. Explained everything that was done. I will be returning for further service. The problem was fixed in a very short time.

hlprice

Apr 14, 2016

I bought a new F150 XLT 4x4. Salesman was Seth Ashley. He is a very professional, low key and helpful salesman. First he located a truck in inventory which met my needs exactly, then after we test drove the vehicle and examined it closely he worked with me and his staff to develop a deal which fit in my numbers. Overall it was an outstanding experience. Please note: for me this was a very significant change in direction. I had been a dedicated Toyota owner and had earlier the same day explored trading my FJ cruiser for a Toyota Tundra. I would likely have made that deal if not for the poor performance of the Toyota salesman. He was uninterested in either my vehicle requirements or my special needs (I have bad knees and need specific hand grips etc to get into vehicle - the Tundra did not support this as Toyota had made the decision to not have driver side accessibility assists and the salesman was unhelpful). I was so unimpressed with the Toyota salesman that I decided for the first time in decades to try a different brand. I am so glad I did. Seth and the Ford team and the Ford F150 product have made me a Ford guy now. Although I tend to keep my trucks for a while, I will be back to Southwest for my next vehicle as well as all service on the F150.

Jwersal

Apr 14, 2016

We really enjoyed working with Scott. He answered our questions and has great follow up. We will definitely shop with Southwest Ford again! Thank you.

lh44ah27

Apr 14, 2016

Drove almost five hundred miles from Kansas, there were no surprises. First encounter with the dealership and they were very professional and when we were finished we went into Roy's (Internet Sale Manager) and Kat and Roy brought out the map of where their wehicles went and gave us a pin to mark where we were from.

Anne

Apr 13, 2016

While preparing for a weekend road trip I noticed I needed an oil change. At 1:00 in the afternoon I ran down to SW Ford to get it done. It took less than an hour for oil change and tire rotation. Extremely pleased!

chaufer

Apr 13, 2016

Treated with courtesy and respect. Dan was thorough and informative when showing the vehicle and explaining the process. You have a good selection of vehicles.

Del Riol

Apr 13, 2016

I relocated my family from Weatherford to Fort Worth over two years ago and continue drive to Southwest Ford for all of my services. I risked trying a Fort Worth Ford dealer and regretted it. Its a bit of a drive to Southwest Ford but well worth the effort.

m3fabinc

Apr 13, 2016

I got to meet Charlie G. personally, and had an excellent car buying experience! He put one of his best salesmen (Scott), with me, who showed me the exact vehicles that I was looking to test! All in all, probably "THE BEST CAR BUYING EXPERIENCE I'VE EVER HAD!!! I would definitely refer all family and friends to Southwest Ford for their vehicle needs!

nikki sides

Apr 13, 2016

I would not go to any other dealership for service. South West Ford has the best staff in DFW. I can always depend on them for great work.

SWFord

Apr 13, 2016

Southwest Ford employees made my truck purchase easy at a fair price. Kevin and Billy did an excellent job making my F-150 selection a pleasure. Billy was very helpful in showing me each available truck and Kevin explained the sale and each of the features of the truck.

tiflev

Apr 13, 2016

The guys in the maintenance shop are awesome. I dropped my car off to get an issue fixed and the next day I got the call that it was done. They found exactly what was wrong and fixed it. Everyone is amazing there!

Two broke girls

Apr 11, 2016

I can actually say that I enjoyed my car buying experience with Jeremy and Dan. My sister and I had a small budget. We were not pressured to spend more nor did they treat us as sharks circling their prey (that happened two weeks prior at a different dealership).

Glen

Apr 1, 2016

Enjoyable experience. This was an enjoyable experience. After experiencing lost due to Tornado, I wanted to complete this purchase in a timely manner. Thanks Southwest Ford.

lancef

Apr 1, 2016

I bought my F150 from out of state ... which is always an interesting experience; I have done this several times with past vehicles.Southwest Ford took care of all the arrangements prior to the sale; adding a few options that I wanted and meet me at the airport. The salesman Jeremy was great to work with. The team there stood behind the sale and took care of an issue I had once I got the vehicle home. They made things right.I would have no hesitation in buying from this dealership in the future no matter where I lived.Great Team; Great Truck

Krstratton

Mar 28, 2016

We had the best New truck buying experience at Southwest Ford. Our salesman Dan Coc showed us all of the options and trims that we were interested in and helped us narrow down to the truck we were looking for. He simplified the process. We couldn't be happier with our new truck!

cottont2

Mar 26, 2016

Tyler did an excellent job, went beyond the call of duty to meet our needs. Also his supervisor Andrew was very helpful. We are very satisfied with our experience!

Mach1

Mar 25, 2016

It is local and like the dealership. Quick service. Excellent parts and products for my Ford. Like the location also. People are friendly. They always have a great selection of cars and trucks so no need to look any further.

Sam

Mar 25, 2016

I drove to this dealership for a specific car. The salesman Dan made my experience quite comfortable. He is knowledgeable and friendly. There was no hassle or pressure.

Bill S

Mar 24, 2016

Kat was very straightforward. Told me what she could do, and what she couldn't do. It was a bit of a drive to buy at this dealership, but I'd do it again, based on my experience thus far.

Ronaldr64

Mar 24, 2016

Very good timely service. Joshua is a very curtious and knowageable service writer. We will ask for Joshua everytime we need service for our cars.

Accountant

Mar 21, 2016

Excellent friendly and efficient service. Very clean and nice waiting area and the service was done quickly and my car cleaned for me. Very good experience.

satisfied again

Mar 21, 2016

I have been using Southwest Ford's service department for over 10 years.now. They know and understand my needs and expectations. They take great care of you from Jimmy Ogle the service director funneled down through Charlie Mann and Billy Stowe. The service writers are exceptionally attentive to the customers needs as well. James Lyles had my vehicle in and out within the hour. Great job

Fred/Fran

Mar 20, 2016

Traveling from our winter home in Texas back to MN we had car trouble late in the day. A deputy sheriff from Mineral Wells recommended that we go to SouthWest Ford as they were still open until 8:00 PM. They did not have any technicians there yet when we arrived but Charles Mann told us to come back at 7:00 AM and he would get our car checked out right away in the morning. True to his word they found out what was wrong and had to secure the part from another dealership and we were on our way that day. We were very appreciative of the excellent service allowing us to be on our way home again.

Patty1957

Mar 20, 2016

Our experiens at SW Ford with Greg Shields is always pleasant, enjoyable and painless. He and everyone we speak to iare honest and straight fords as we are. There is never any BS and that's truly all anybody wants when purchasing a vehicle.

txct1

Mar 20, 2016

good as always - quality is good - customer experience is good - attendant was polite and helpful - would recommend this service department to those customers in need.

HTV99

Mar 19, 2016

We brought our Ford Edge in for an oil change, tire rotation, and car wash. Even though our Southwest Promise has expired, we still like to bring our Edge to Weatherford from Saginaw to have it serviced and washed. Southwest Ford does a great job and has very reasonable prices. We appreciate the great customer service!!

LDickey

Mar 18, 2016

I took my new f250 to have the tires checked. I was attended to by Charlie Mann. He was very good with listening t my concerns and explained to me the process that he would use to verify the integrity of the tires. Although they did not find any problems I felt very good abut the service he gave me and would highly recommend him to my friends.

toddt

Mar 18, 2016

Brought my 2015 F-150 in for the Southwest Promise oil change and tire rotation. Everyone was prompt and polite and managed to get me in and out in under an hour. Will continue to bring my truck in for it's routine maintenance.

awilson0123456789

Mar 17, 2016

I was unsure if the financial aspectservices could be met on my budget. Not only did they get met but, I also was able to upgrade from a Ford 150 XLT to and Friday 150 XLT 4X4!

CWB

Mar 17, 2016

Charlie Mann was very friendly while remaining professional. He checked me in and advised me of what it took to make a new key. When the key was made he quickly got me on my way.

Cliff Bowling

Mar 16, 2016

Kevin was great with. He was able to answer all my question and is very knowledgeable on all aspects of the new Edge I purchased. Financing was quick and simple and I received a great rate.

simaviator

Mar 16, 2016

Jason was great and very informed about the F150 Lariat I purchased, really appreciate him helping me find the right truck! I highly recommend the drive out to Southwest Ford, they have a huge new car lot with a very diverse selection.

jjbeck

Mar 10, 2016

Excellent! I could not have asked for a better group of people to help me out. Bobby did everything he could to make my deal work.

2004 F-150

Mar 7, 2016

Charlie Mann advised me on my 2004 F-150. They replaced the spark plugs without breaking any, and it fixed the problem of the engine cutting out when accelerating. I thought Charlie took the time to explain what all was to take place.

mojo78

Mar 6, 2016

I brought my truck in to get a leak checked out on the differential. The technicians not only found the source of the leak, but they fixed the problem in timely manner. Great Job!

Bigcat

Mar 5, 2016

We went in to extend our truck warranty and what a pleasant experience. No hassle, no pressure. We encountered several employees and ALL of them were as nice and friendly as they could be.

Pmurph

Mar 5, 2016

Our experience was so pleasant. The professional team worked hard for us and we left very satisfied. Definitely will recommend them to all our friends.

Tom

Mar 5, 2016

Car was ready within an hour just like Josh said it would. Everything was explained to me before doing anything. There were no hidden charges.

Fordman

Mar 4, 2016

Oil change, tire rotation, one flat fixed and fluids topped off. Took a lot less time than I expected. James was great! Sunny was the sunshine of my day!

Ford Mustang Guy

Mar 3, 2016

Bought a great truck . Super salesman and had a blast with the finance mgr. Dan Hall. Kevin Barbour is a very patient salesman. He worked with my husband for a couple of years.

reelabstractor

Mar 3, 2016

I was completely happy with the service that I received. Our salesman did everything he could to get the sale and I couldn't have been happier.Thank you Southwest Ford.Laurann Gilley

T

Mar 3, 2016

Friendly and helpful service reps. Work done quickly and when promised. Courteous at all levels of contact. Service after the sale is as important as the sale, this is why I keep coming back to Southwest Ford.

tobytwotoes

Feb 29, 2016

I have never had any problems with Southwest Ford. Jimmy runs a outstanding service department. It is always clean when I go in and everyone has a smile on their face.

Nancy Holley

Feb 27, 2016

I found the vehicle I wanted over the internet and Kat was quick to get ahold of me. She is very nice and helpful!! She did a great job to help us get in our new 2016 F150. We drove 5 hrs from Arkansas because of there great prices and great staff. I highly recommend Southwest Ford!

Bill Keith

Feb 25, 2016

I personally think it took to long. I also had a fuel system induction and injection cleaning as recommended by the service man. He said it would be $149. When I got home and checked my receipt, I found an extra charge of $12 for CUSTOMER PAY SHOP CHARGE FOR REPAIR ORDER. What earth is that? I would like a reply.

rickey

Feb 23, 2016

service was fast and efficant cost was compeditive service technitian was knowlagable i will be returning to southwest ford for all my automotive needs thank you

Garden Lady

Feb 17, 2016

Friendly technicians who service your vehicle in a timely manner. Courteous and honest. Vehicle is always ready when promised. Friendly driver to take you home if necessary. Great dealership

bjg

Feb 11, 2016

Greg is an outstanding sales person. Very knowledgeable and helpful. He went above and beyond to help me and my family. Great guy and kind.

Marine13

Feb 10, 2016

I was looking to purchase a new vehicle and a colleague of mine had purchased two from SouthWest Ford and said it was the best buying experience he had ever had purchasing vehicles, so I decided to give them a try! It was really great, no pressure, my questions were answered, I got the vehicle I wanted at a fair price. He was right and I will go back!

Shayler

Feb 4, 2016

I woul highly recommend this place if a car or truck is in your future. Sales staff listen to your needs and wants, service staff very friendly and waiting room very comfortable.

southwestgirl

Feb 4, 2016

I have bought 5-6 vehicles from SouthWest have not had trouble with them. I'm going to trade one in next to get another SouthWest ford.

gary62

Feb 3, 2016

Loved the place. Everybody was nice and helpful though the long process. This dealerships was the most professional and helpful that we have been too.

Linda's car

Feb 2, 2016

Vehicle was serviced with the requested and scheduled maintenance in a timely manner and the vehicle was delivered in an acceptable condition as expected and ready as promised.

New Ford Customer

Jan 31, 2016

Found the Super Duty Fords to be a cut above the competition. Went to Southwest Ford and they found the right truck for me. The sales man was always positive and worked really hard.

Truckguy3

Jan 30, 2016

Stated what I wanted, and the salesman got it done in good fashion. He found the perfect vehicle, did all the leg work in presenting several choices to fill my request. No haggle straight forward pricing made it a pleasant experience. Will be back and tell others.

Truly Satisfied--1

Jan 29, 2016

I appreciate Johns input in helping me to choose my recent accessory purchase of a cargo net for my vehicle. Although he offered to help me install it when I picked up the net, I later installed it myself with minimal ease; it was helpful that John had previously shown/explained how and where to attach the net. Overall, I am very pleased with the cargo net, thus far; and I believe it was a worthwhile and necessary purchase. Description: The cargo net is rectangular in shape, has four study durable hard plastic hooks on each corner, two bungee type encased straps that run along two sides, and two sides that are netting material only. Pros: I like that the net expands/stretches to accommodate the cargo, that it is easy to unhook and re-hook the netting when loading and unloading, that it has two sturdy reinforced sides, that it holds cargo in place preventing items from falling out when the rear hatch door is opened, and that you can see the cargo through the netting. Cons: After having utilized the cargo net, I believe that reinforcing all of the sides of the cargo net and designing a net with a tighter weave would help to keep the cargo more tightly secured and in place. Thank you so much for your help, John.

Keller404

Jan 27, 2016

We drove several cars before making our final choice. Everyone was very patient, no pressure, extremely flexible. When we made our decision, the pricing and financing process was very smooth. After the sale, we had some minor mechanical problems which were addressed immediately without any issue. This is our second purchase at Southwest, we wouldn't hesitate to recommend this dealership.

Mommatiger09

Jan 27, 2016

So thankful that we stopped by Southwest Ford Weatherford! These guys made buying a vehicle stress free and enjoyable. They went above and beyond to assist us in getting exactly what we wanted, at a deal that was best for us! Very patient! Felt like part of the Southwest Ford Family! Will never go anywhere else!

cushman55

Jan 21, 2016

No pressure from sales person , and was real helpful with the car we bought. The sales man went out of his way to help my wife and I .

ldickey

Jan 20, 2016

I could not be more pleased with the experience I had at Southwest Ford. Jason Shaw was an excellent person to deal with. I will recommend Southwest Ford to all of my friends.

Papa John & G'ME

Jan 20, 2016

We tried to give them 5 stars...but the other star would not come on! Southwest Ford did not only meet our expectations, they exceeded them! They were very professional, knowledgable about the product...and if there was a question...they went the extra mile to find out!

pleasedaspunch

Jan 16, 2016

Made my purchasing a new car stress-free and delightful! Everyone nice and helpful! Pleasant atmosphere! No pressure just pleasant attitudes and consideration. All questions were answered quickly and with knowledge. Couldn't have asked for a better experience! Will definitely go back and recommend to others!

Steven

Jan 14, 2016

First time for internet and the experience was better than I had anticipated. The pics of their trucks were very good. Kat did great job was not pushy but straight forward. They did a blind bid for trade and it worked out. I would like for the paper work to be faster when I arrived. My wife and I drive only Ford. Kathryn we will be back to see you again. I totally recommend you and Southwest Ford Weatherford! Steven and Linda Schwertner

Jack

Jan 13, 2016

Everyone was very friendly, courteous, helpful , never pushy. Each one wanted to satisfy our needs as a valuable customer. Our first contact with Jason was a few months before we were ready to purchase but he continued to follow up to answer any questions we might have. On the day of purchase he went through all the features of the vehicle, and has made several calls after the purchase to see if there were any problems or if he could be of service.

Marcus

Jan 13, 2016

I came in at the end of the day. I knew Scott Knebel was leaving early that day, but I never felt rushed to make a decision. He answered my questions and was very helpful with showing the vehicle. The manager was personable and easy to deal with. They were quick to accommodate my requests. Dan Hall was very knowledgeable and efficient in the finance department. Overall, I had a very positive experience and will look here first when purchasing my next Ford.Marcus Gleaton

Rangersfan

Jan 13, 2016

We had a great experience at Southwest Ford. Scott was very helpful with our purchase. I would highly recommend Southwest Ford if you are looking for a Ford car or pick-up.

Shelbyfanatic

Jan 13, 2016

I ordered a Shelby GT-350 at the recommendation of Ed Wallace to SW Ford. I could not have been treated better by Charlie and Gary. Top Notch organization

ZZGibson

Jan 13, 2016

Working with Todd through internet sales was such a pleasant and positive experience. He helped me locate exactly what I wanted, my wife and I arrived on a Saturday around noon and the deal was completed and we walked out happy customers within a few hours. Most pleasant experience we have ever been through in buying a new vehicle and the dealership itself has a very "family atmosphere" and is very clean and welcoming. Chris the GM came by to check on us and Dan in finance was very nice to work with as well. When we get ready for a new car again we will definitely make a trip back to SouthWest Ford in Weatherford!! Charles and Tammy Gibson

T. Nall

Jan 8, 2016

I recently bought a new truck over the holiday, and both Kevin and Clint were great. I will come back to them for my next vehicle!

Truly Satisfied--1

Jan 7, 2016

Thus far, given my experiences at Southwest Ford over such a short time period, they have exceeded my expectations and equally so when compared to my previous experiences with other dealers over the past years. The following Southwest employees positive and friendly attitudes, knowledge, and high standards of customer service will most definitely keep me coming back! Thank you so much from a truly satisfied customer. First, over the past years, after having owned Chevy, GMC, Buick, Chrysler, Lexus, and Toyota vehicles, this is the very first Ford vehicle that I have ever owned in my life. Since purchasing my Ford vehicle, I have had it serviced twice, both times at the Southwest Ford location. The first time I called Southwest Ford, it was to discuss a recall on the vehicle and to order a necessary accessory--Josh helped me over the phone with the recall by coordinating with the parts department and ordering the necessary part(s). I also spoke directly with the gentleman in the parts department concerning the recall part and also ordered the accessory. Josh was most professional, friendly, and knowledgeable as was the gentleman in the sales department, who later went the extra mile in installing and showing me how the accessory worked. I truly appreciated being kept in the loop when Josh and the parts department gentleman called me on several occasions to give me an ETA status update(s) of the recall parts and accessory. Once the recall part arrived, Josh set up the necessary appointment for me and unfortunately I was unable to make it to the first appointment (as well as several others he later set up for me) because of a conflict with my schedule. I'm embarrassed to say that I was unable to take the vehicle in and the part had to be returned. Even so, when I finely made it to Southwest Ford to have my first maintenance service, Josh was most understanding, professional, and patient, and courteous when I explained why I was unable to keep the appointments hed scheduled for me to address the vehicles recall. The first vehicle visit involved oil service and a complimentary car wash. I truly appreciated Joshs professionalism, courtesy, friendliness, knowledge, patience, and follow through. The oil service and car wash were exemplary and were performed while I waited; since I was unable to leave my vehicle with Josh at the time, he scheduled me for a loaner car (because I needed a vehicle) so that I could bring in my vehicle for the second visit which involved the recall repair and additional diagnosis/troubleshooting and repair(s) related to a warning and alert indicator and icon on the dash display and alarm, all under warranty. During the second visit I was helped by John Beasley, who was as professional, courteous, friendly, knowledgeable, and patient as Josh. John also took the time to walk out to my vehicle and advise me on an additional accessory that I needed, which he ordered for me. He also coordinated with the parts department for the necessary recall (parts) and introduced me to Sunny, who assigned me a loaner vehicle. The not-so-common alert warning indicators on the dash were taken very seriously by John. I am very pleased to report that the necessary recall maintenance was accomplished and the other problems were diagnosed and repaired. When John called to tell me the great news and that my vehicle was ready for pick up, he also explained all of the repairs that were done to my vehicle, which I really appreciated. I am so amazed and impressed with the efficiency of how quickly the parts were ordered and all of the necessary maintenance/repairs were performed. Outstanding service! Having never needed or used a loaner vehicle at Southwest Ford before, Sunny was amazing in her professional, friendly, courteous, and efficient manner. She very patiently explained the protocol of using a loaner vehicle, prepared and explained all of the necessary paperwork, and went the extra mile in helping me to inspect the loaner before she handed me the keys. She also coordinated with the porter to help me. Lastly, when I drove in to pick up my vehicle, Johnathan met and greeted me with a big smile at 6:31pm after Id driven up on the driveway of the service department and he saw me hurriedly walk toward the glass doors. He very kindly let me know it wasnt too late to pick up my vehicle and return the loaner. He coordinated with a porter to bring my car around and retrieve my loaner; and although he was prepared to close out my paperwork, Sunny very kindly assisted me in checking out. And even though it was late, she did so most efficiently and with a sincere smile on her face. Amazing!

Cld3970

Dec 30, 2015

I recently visited the service department of Southwest Ford and had the pleasure of working with Charlie who was not only super polite and well mannered but very knowledgable about all his company had to offer. He got me fixed up quick and was patient to answer all of my questions. Would highly recommended! And will most definitely be going back for any future needs!

WSLancer

Dec 30, 2015

I went in, Jorge was right there. He helped me with the features of the vehicle that I was unfamiliar with . He got me going and out the door with my car. He was nice and what I expected from a person. To be fair, I went in looking for a specific car that they had, so I didnt really go through the shopping experience. Overall I was satisfied.

Lin.hager

Dec 29, 2015

I just moved to the area and brought my car in to Souhwest Ford for service during the busy holiday season. They were obviously very busy but the service I received was outstanding, the friendliness very sincere, the manager Mr Ogle even came out and introduced himself to us and made sure we were being taken care of, they exceeded our expectations. Thank you !!! Lin Hager

Brittney Gutierrez

Dec 27, 2015

In 2013, I leased out a 2013 Ford fiesta. Buying process was great because of course..... they want your money. Since I got the car, there has been shuddering and metallic grinding noises under hood when I drive steady and accelerate. So far I've taken it in 4 times for my transmission and 1 time for a door latch recall because on 35w, my back passenger door swung open in the rain with my 3 year old in back. I'm writing this complaint today because on the highway from Weatherford (December 26th 2015) , my transmission locked up completely and the only spot that was safe was the inside turning lane and i almost hit oncoming traffic. My daughter was in the car for that as well so this makes 2 TIMES THAT THIS CAR PUT US IN DANGER. I am ready to go up to ford bright and early tomorrow to fight with them about this AGAIN.

Kev'mo

Dec 16, 2015

The smoothest vehicle purchase I have ever had...There are so many "bells and whistles" on this truck and Todd took the time to show me each and every one of them. Will recommend to friends and family...thanks!

Qllsjhn

Dec 8, 2015

This past weekend me and my wife came in and eventually purchased a 2016 Ford Explorer XLT. Dan Cox was our salesman but we really can't say enough about Mr. Cox and the entire Southwest Ford team. This place truly knows how to put customers first and it's clear to me after spending two days at their dealership they have good leadership. A special thanks to Dan Hall who not only accommodated a very special request (bow on car for wife) but also beat my banks low interest rate by a little bit. Mr. Hall also had us in stitches with his witty commentary. I had a very brief misunderstanding with Brad?Brandon ( manager ) that was quickly corrected. Mr. Price (hope I get names right) was another manager who was very attentive. I'm a police officer and I'm a very stubborn/cynical guy but I couldn't find one bad thing to say about this car buying experience. I hope to meet the owner one day so I can shake his hand and thank him! Even if you aren't sure you're interested in a Ford ... Do yourself a favor and visit this place before you buy anywhere else.

KenD.

Nov 25, 2015

On 11/18/15 I purchased a pre-owned vehicle that test drove well, but after doing the paperwork and having it prepped it stalled 3-times before I drove it off the lot. Needless to say, I was very uncomfortable with my new purchase. My sales rep Jorge, his teammate Dustin and the sales manager Andrew all assured me they would make it right. They kept the car overnight and had it serviced the next day. After changing a sensor, they said it should be fine, but if it isn't just bring it back. I drove it 200 miles the very next day and it stalled 3 times. They invited me to bring it back and kept it for 3 more days of troubleshooting, trying to get the car to duplicate the intermittent problem. Unfortunately, it could not be duplicated. I really thought that I was stuck with this 10-year old vehicle because it was purchased "As Is w/No Warranty". However, Andrew gave me the option to return it for a full refund or keep it. Duh! I returned it, but I was so impressed with the entire customer service experience that I stayed right there and purchased another pre-owned vehicle. The guys were great. The finance rep, Michael, was also great working to get me a 1.99% best interest rate. I highly recommend Charlie Gilchrist Southwest Auto Group.

Leann

Nov 11, 2015

I took my truck in for service today for an oil change, tire rotation, and car wash. I spoke with Josh Rhomeks during my visit, whom was extremely helpfu. When I picked up the truck it looked exceptionally clean! I would definitely recommend this place for all auto services.

Land Man

Oct 23, 2015

I have always had a Great Experience with the Sales and Service Departments at Southwest Ford, and today was another Great Experience. Service Advisor Jonathan Pankrez was very professional and efficient, he his a great asset!!!! Southwest Ford is the best!!!!

MaxiB

Oct 19, 2015

Jonathon and his technicians took very good care of me in getting my 02 F-150 back to 100%. His professionalism was outstanding in diagnosing the problem and the work was completed in record time compared to other service centers I have used in the past. The technician that worked on my truck took his time to explain the problem and showed me the hose that was deteriorated . Thank you so much and if I have future problems Southwest Ford will be my first call.Also, the lady who took my payment was very friendly and patient with me. I don't remember her name but she was awesome!

Truckguy

Oct 19, 2015

After having my 2013 F-150 Platinum in another shop for 3 months for repairs, we were on a trip and had more issues. We stopped at Southwest Ford and Johnathan was my service advisor. I recognized him after having dealt with him at his precious dealership and was happy to see a familiar face. I explained my problem. He immediately got everyone involved that needed to be and got me back on the road in record time. I also was able to get an appointment the next day to have my Auto Butler detailing done. Once again, the service was excellent and the outcome beyond compare.

Happy in OK

Oct 17, 2015

One call to Natasha Robison about buying a truck and she had Scott Knebal and Dan Laux putting together numbers. I want to thank Natasha for getting Scott as my salesman. He walked me through all the details on my truck and Thanks to Dan for being straight forward with all the finance.. But most of all Natashawent above and beyond for Us !!!

gsjames

Oct 9, 2015

I would most highly recommend that you take your Ford service needs elsewhere. I have had two very bad experiences in a row. #1 The brakes on my 2012 Expedition XLT started pulsing and I thought that it was probably time for a pad change. Instead, it was told that the brake rotors were warped and had to be turned, one strut had a minor leak and thus and a pair of struts had to be replaced. OK, that's no big deal, I thought. The bill was over $900!!!!!. For turning the rotors and replacing a couple of struts? Any local shop would have charged less than half of that. #2. The car would not start, the fobs would not work and the "security lock system" engaged, the car had to be towed to the dealership. After performing a "diagnostic", we were told that the car battery was dead. Can't you simply use a volt meter to tell that? We were required to buy the new battery, and pay for 2 new fobs and their re-programming fee just to get the car to work. You mean that simply disconnecting the battery causes the security system to lose it's programming? You mean that it's not non-volatile RAM? If that's the case, the Ford has some serious engineering issues (I'm a graduate engineer). It cost me over $500 for this fiasco. Although it might not be possible to do so, I will actively attempt to avoid ever spending any money at Southwest Ford service department ever again. I recommend that you do the same.

Cathy A.

Sep 26, 2015

We drove into the dealership and was searching for a new truck, when Brian Ahern appeared and ask if we had been helped. We said no and he immediately started with such enthusiasim and a great smile. Introduced himself and we were off.He was very sincere and honest with us. Great feeling. The experiencewith Brian couldn't have been better. We boought a new truck and arevery happy with it. Met several others of the team as well. All in all was very pleasant experience. Thank you to everyone at Southwest Ford.

Marty Sharpe

Sep 25, 2015

Jonathan Pankrez is a very dedicated individual. He will do anything in his power to provide you with an excellent service experience.I dealt with Jonathan at Five Star. They should be kicking themselves for losing him.

spcb4

Sep 9, 2015

Buying a car has always ranked right up there with getting a root canal. But then we discovered Brian Ahern at your new car dealership and was so pleasantly surprised that we had to write this review. Brian was the most honest, caring, fun and helpful person we have ran across in any of our previous dealings. It was an absolute joy to work with him and could not have asked for a better experience. We also worked with Daniel Laux on the financing part and he too was so pleasant and helpful. We left feeling so proud of our new car and look forward to any future dealings with Southwest Ford. Thank you for making this a fair, truthful and fun experience.

jo123

Sep 7, 2015

I had been having a brake light issue for several months on my 2014 Ford Escape. Every time I took it to the service center, they changed the bulb and sent me on my way, saying everything was okay. This went on for several months, and I finally had to take it to a service repair shop who felt it was an electrical issue. He ordered the part and could not complete the installation without 2 key fobs to program. (very poor customer service on Ford's part). I only had one fob so called several times to SW Ford to see what they could do. I just needed it programmed, I was not asking them to replace the part. I finally took the car to Ford and Jonathan Pankrez was my service advisor. He felt there was nothing we could do without ordering a $300 key fob. He then suggested that it may be a programming issue and he wanted to try that before ordering the fob. It turns out, that solved the issue! Thank you, Jonathan for going the extra mile on this one. You went out of your way to help me and I appreciate it!

Lostdude

Sep 4, 2015

Johnathan was very knowledgeable and helpful, shuttle driver was very courteous and chivalric. All staff was friendly and smiling. Thank you for a great experience

jmiles

Aug 10, 2015

The Sales Team at Southwest Ford is second to none. Their service department took such great care of me with my last purchase, that I wouldn't consider doing business anywhere else. I highly recommend Southwest Ford for anyone looking for a dealership that will not just sell you a car, but one that will always stand behind their vehicles and treat you fairly!

Snow white

Aug 10, 2015

Roy Dooley has been my salesman for a few years now. When I first went to Southwest Ford in 2012, my credit was less than perfect. I wanted a new car but because of my credit history Roy recommended I go a different route to build my credit. I never would have considered leasing but Mr Dooley informed me that I needed to work on my credit and this would help, along with a few other suggestions. Well 3 weeks ago it paid off I finally was able to get an F150.He was so great to work with, I was in and out in 3 hours. YEA...

Loyal Ford Buyer

Jul 21, 2015

NO STARS - NO CUSTOMER SRVICE - I was trading a F150 Raptor for a F250. We weren't off on the numbers by much. ($500). I do realize you take a loss on a trade in, but I was asking about the different promotions from Ford and their website - $500BUYTODAY scam. But after trying to explain to MR. DUDLEY that I was confused on the promotions and the pricing for the truck and trade in. He told me to go READ THE FINE PRINT! It gets better... After realizing I no longer want to do business with Southwest Ford. I proceeded to grab my things to leave. The salesman literally GRAB MY ARM and forcibly restrain me from leaving his office. xxx! At this point I started to feel threaten. I demanded that he needed to let go of my arm. After shouting out loud for others to hear. The salesman comply and I left as quickly as possible.I'm still in shocked that someone would physically grab your arm and try to restrain you from leaving. I went to buy a truck, and instead I also have to get in a altercation to leave. Not somewhere where I'll ever buy a car, and I'm hoping my experience explains why you should look into another dealership.I was able to get $3,500 more for my trade in and I'll was able to get a 2016 for less than the price they were charging for a 2015. WHAT A JOKE! Buyer's beware!I usually don't do these kinds of reviews, but the situation at Southwest Ford blows me away. I hope to do whatever to discourage people from buying cars at this dealership...|..

HD MC guy

Jul 20, 2015

excellent response when calling dealer new car salesman Tommy Tatsak. Financing was an easy process. Doing online credit application saves time at the dealership. My information was readily available so it saved me time. Great selection of vehicles and had the f150 platinum I was looking for. I live about 110 miles from southwest so it they made it easy so I could get new vehicle in one day. Overall southwest an tommy get excellent review. Thanks

Fordracing

Jul 11, 2015

My husband and I were in the market looking for a newer Ford for our family. We decided to take a look at Southwest Ford to see what we could find. Our sales consultant was Jason Shaw. Mr. Shaw is a very respectful and understanding person. We did leave that day because we could not find anything that we wanted. However, we tried shopping around to dealers and behind the scenes , Mr. Shaw was steadily trying to find us something that fit our budget. A few weeks later Mr. Shaw called us and told us about a vehicle and once we saw pictures we knew we had to have it. We used our credit union to finance the vehicle and that was a little difficult on both parities, After every thing was sorted out, Mr. Shaw and Mr. Rogers worked very hard to get us in this vehicle and made it happen! My husband and I will continue to business with this dealership and our sales consultant, Mr. Shaw. Thanks for such a great experience and all the patience that was shown when dealing with our credit union. Tiffany West

Lcahill

May 30, 2015

We came in looking for a truck, we weren't exactly sure what we wanted but we definitely had a monthly payment price in mind. Mark helped us find exactly what we wanted and didn't go over our budget. I was able to be very direct with him and he stayed with our budget. He didn't try to talk us into something we couldn't afford. Everything went very smoothly! Thank you Mark!

myachingback

May 26, 2015

this is a top notch dealership from Charlie Gichrist to all employees. They are about making you a customer for life. Without a doubt, the best car buying I have ever had!

kringle

May 16, 2015

In 2005 we purchased our first vehicle from Southwest. This spring we returned because of the service we received the first time. Both times we had a young new salesman and they gave us great service. If they didn't have the answer, they went and found the answer. Great young men. We are very happy with our new car!

Satisfiedowner

May 3, 2015

Was recommended here by a fellow employee. Said his dad only buys here and they have been great. So drove the 73 miles to get there, passing many dealers on the way, to meet with everyone after text and email conversations for a few days. Experience was great and would recommend the dealer to anyone looking for a vehicle. They stand behind what they say and dont give you the run around. Gm even stepped in and said thanks.Thanks guys for the deal and great service. Sean R

Tabor

Apr 30, 2015

We want to thank Tommy Tatsak, who is profession and knowledgeable about the vehicle, for his help at Southwest Ford. He went above and beyond to find us the correct car. We had a suburban with over 100,000miles when we visited with Tommy. Three weeks later, after visiting with several dealerships, we came to an agreement. Love the 2015 Explorer

MadMarine

Apr 22, 2015

Purchased a truck from Southwest about 10 years ago, good experience. Since then we have made several attempts to purchase another car from Southwest but never have. This really has me scratching my head. In January we attempted to purchase a SUV but the terms were horrible. We went straight across the street and drove home in a new car an hour later. We got such a good deal on that car, we just traded it in on a larger sedan Hybrid. This could've been Southwest business. I like Ford cars and trucks, instead I drive a Dodge and a Hyundaui.

Captainjack

Apr 7, 2015

In February 2003 my husband purchased a new F-150 through Five Star Ford and at that time we were introduced to Johnathan Pankrez who was assigned to take care of our truck and he did a fantastic job always keeping us informed of what maintenance was required to keep our warranty valid. Over the years we purchased two more brand new vehicles from Five Star Ford because we knew Johnathan was there and would continue to ensure our vehicles were always maintained with the upmost care and concern just as he did with our truck. By the way the truck has approximately 207,000 miles on it right now. My daughter who is the proud owner of the 2012 Focus actually drives from Corpus Christi just for her oil changes, because she refuses to let anyone touch her motor!!! In fact, one day she got up to a flat tire and she was totally distraught since we was so far away from home so she called me to asked me what to do and since her car was under a full warranty and I told her to call Johnathan, so he informed her, she actually had a warranty on the tires and he bent over backwards from his location in Fort Worth to help her in Corpus Christi to obtain a brand new tire without being raked over the coals and how to use her warranty at the dealership in Corpus!! And, this is how Johnathan has cared for us over the years. So, we are pleased to know that Johnathan is once again working at a ford dealership since we would rather the same company care for them that built them!! Cause where Johanthan goes we shall follow!

Dan Moore

Apr 7, 2015

I am the maintenance supervisor for Trican Well Service in Springtown, Tx. I have had the pleasure working with the service department at Southwest Ford for 3 years on our ARI leased light duty vehicles. Working with Jeremy & Travis has been extremely smooth. They know exactly what I expect & our units are repaired in a timely manner. Since Snake Garrett is Trican's fleet representative I try to purchase vehicles through him. August of 2014 I purchased a new F150 FX2. We traded 2 vehicles in at that time. All went very well. In January 2015 I ordered a new 2015 Mustang GT Premium through Tommy Tatsak. Delivery took longer than expected because of weather & other issues. I had to turn the purchase down in mid March because of my job. The Mustang had not been sold. On 4/6/2015. My wife & I reclaimed my beautiful 2015 Mustang. Traded in our 2010 Mustang & drove home with big smiles. Tommy was a real pleasure to work with. SWF is the only dealership I want to work with. I'm treated like a friend more than a customer. I want to thank Charlie for putting together this extraordinary team together.

Rusty

Mar 26, 2015

I found the purchase of my new Ford a very comfortable experience. Brian was very helpful through out it all. I have been in a Chevy guy since 1991, with a little help from BW I'm back to Ford. Found the whole experience a pleasure.Stephen Thompson

CPTAMERICA52

Mar 25, 2015

I was looking for something with more room for storage & passengers. I told Mr Brian Ahern I needed navigation & step bars to help us get in & out of the vehicle.First he showed us a ruby red F150 Platinum and we loved it. Then when we got back to the dealership we found out we couldn't finance a 2014 so he showed us a green metallic Platinum (2015). We drove it and decided to buy it.We are totally satisfied with the truck, dealership & Mr Brian Aherns professional presentation!!I will recommend him and the dealership to anyone interested in a new vehicle, car, truck or van.Walter B Browning

ronnie

Mar 12, 2015

They made an extra key for us as it was not the kind of key you could just copy at a hardware store. Made sure we had the deal we wanted to get. Very friendly and helpful in getting my son on the road with the car he wanted.

Scott

Feb 26, 2015

I just bought my second F-150 from SW Ford and Brian. They never tried to make me feel that I didn't know what a good deal was while negotiating on my trade in and there was no pressure. I live 180 miles from Weatherford and it has always been worth the drive. When you can drive 3 hrs and make a deal faster than you can 30 min away and save thousands it makes you feel like a winner in the car buying game!Scott King Ballinger TX

data5169

Feb 24, 2015

Having visited several local dealerships, and fully committed to never return to where I made my last purchase, I expanded my search distance. Roy responded to my online inquiries quickly and with full disclosure, which is amazingly hard to find these days. I drove over to Weatherford and am glad I did. Roy took great care of me and I drove my new Ford home. There were no changes or additions from our online exchanges, which I really appreciate. I am spreading the word and will be making the drive from Mesquite for service . Thank you Southwest Ford.

Brent

Jan 26, 2015

It was a pleasure working with Bobby Dunagan on the purchase of my used car. I appreciated the low pressure approach and quick response to my questions. I also was impressed and thankful for the level of effort and creativity that Jeff Yates showed in financing the vehicle. I haven't purchased a car in many years. Bobby, Jeff, and the Southwest Ford folks demonstrated quality customer service. Thankful for their assistance.

Cynde

Jan 26, 2015

Stephanie Gann must be the most patient sales person I know! I came in to the dealership on a cold rainy late Saturday afternoon with a grown daughter and five year old grandson in tow. Stephanie must have let me check out every Escape on the lot. Just couldn't seem to fall in love with any of them. Then we decided to look at and drive an Edge. It had almost everything I thought I needed on a car and then some. I was in LOVE! Stephanie made the whole process so easy and comfortable. By the time I got to Jeff Yates I think my brain was shutting down.He was a really great guy and took the time to explain everything so this old lady could understand the paperwork process. Stephanie has kept in touch after the sale. The things I couldn't remember how to work She has helped me with. I appreciate all her patience and kindness.

Nf

Jan 15, 2015

I found Brian Ahern to have a very professional and caring approach to finding the right car for me. I felt the negotiation of the price was hassle free. Brian made sure I was very comfortable with the various options on the Fushion Titanium. I am an extremely satisfied customer.

CathleenThomas

Dec 27, 2014

Brandon Hill our sales person treated us very well we enjoyed our experience while at the dealership and would recommend any of our friends that are needing a car. Andrew Kloher was a great help during the buying process. Great work guys we love our new explorer!!!

jblair

Dec 17, 2014

Was in the market for a good used truck and found the perfect Ford F-150 for myself. The staff there was very helpful in finding me exactly what I was looking for that day.

paige.stcin

Dec 15, 2014

I had a fantastic experience at SouthWest Ford. Honestly I looked at other places, but i felt the most comfortable there! It was an easy process. I was looking and Brandon Hill helped me find exactly what I was looking for and he was very patient and answered all the questions that I had.

Dave Narducci

Dec 7, 2014

Seamless, Fast, Product Knowledge, Pressure-free, Efficiency --- these are all items that SWFW excels in, especially Roy Dooley, who really made it happen for us!

Grace Allred Scaggs

Dec 4, 2014

ust purchased my 3rd car from Southwest Ford. They were very patient with mein explaining the finance. I'm not to good with numbers. I got the maintenancepackage this time as I had wished I had bought it last time. It's the greatest deal.I would recommend if you are buying a vehicle to go here first. You will enjoy it.

pjennings3998

Dec 4, 2014

Salesman Brandon Hill wanted my business and it showed! Good job and recommend doing business with these guys - was patient and listened to my wants/needs

Rosenquistkelly

Sep 10, 2014

Thank you Brian Ahern!We have purchased several new vehicles over the years, and I can honestly say our experience with Brian and the team at South West Ford has been the best. We live about 175 miles from Weatherford and there are other dealerships that are closer, but the sales and service are well worth the drive!! Brian Ahern is a pleasure to do business with. He has earned our trust as well as our friendship. The RosenquistStamford,Texas

batjak

Sep 9, 2014

My Fiancee bought a car form auto nation two weeks before I did from Southwest in 3 and a half weeks she received her tags.6 weeks later I have to drive all the way back to Weatherford to get another paper tag just to be able to drive the car and will have to go back again have NO front bracket to mount front plate when and if I do get my tags that I asked for have not received any phone calls or return phone calls about my tags I'm only one person so I know Southwest will not miss my business but I do intend to discourage anyone from buying a car or truck there

Jonlyponly

Sep 6, 2014

Thank you Brandon for making this car buying purchase the best ever. Having bought several new and used vehicles from other dealers over the past decade, it would be easy to say that this is one of my least favorite things to do, but, that all changed today. Brandon was courteous, prompt, and listened to what we wanted in a vehicle. Found two different vehicles, test drove both, couldn't decide, bounced back and forth, in and out, did I mention it was raining. Brandon never faultered or acted put off even when we told him we were going to look at a vehicle from another dealer. Gave us his card and assured us he would be there if and when we decided. No running after us, no hard sale tactic, no we have other people interested so don't wait too long. We did return two hours later and asked to drive both vehicles again. Again Brandon was more than helpful. Drove and looked, drove and looked, did I mention it was raining. Finally made up our minds and bought one of the vehicles. Thanks again Brandon you've sold me on more than just a car.....Not to forget you Jeff (finance). Jeff was equally attentive and helped us obtain a more than fair offer. Jeff covered all the extras with no added pressure, just the facts, and let us make our own decisions. All in all, well worth the hour and a half drive from where we live. We'll be back!The Corbins

rik1

Sep 1, 2014

Had some issues with a used vehicle. Although under no obligations as the vehicle was sold to me "as is", they went beyond "making it right". I would absolutely recommend SWF to any and everyone.

kathy.holcomb.505

Aug 22, 2014

Thank you so much to Roy and the guys. You were so helpful and patient with someone who really didn't know what they were doing. I got a great car and had a great team helping me through it all.Roy answered all my questions and was so helpful you really put me at ease.Again thanks,KHolcomb

raphaelsilva

Jul 31, 2014

Thank you Jorge & Andrew for all the help, attention and all the wiliness to get and do me the best you could to get a good car, financing and good price. I really appreciated my visit to Southwest Ford Weatherford and won't regret. After more than a week trying to get car in other dealers in the metroplex and having to travel to dealers that sold the cars (that they promised they had it till the moment that I got there), or having the car that you were negotiating on being sold while on dealer, the Southewest Weatherford was completely different. They helped me find a car that would fit my need and a financing option that I could pay. With a team that was willing to help instead of pushing cars to me. I loved the GMC Sierra that I got.thank you again.

boford

Jul 30, 2014

I'm near retirement age and have bought many cars in my lifetime. I can honestly say this was a much better car buying experience than any I have encountered in the past. The answers to my questions were honest with no salesman spin or pressure to sell a vehicle. I actually felt good when I drove out in my vehicle instead of the normal feeling of being screwed by the dealer.

escobegr

Jul 25, 2014

I drove to this dealership from Abilene,TX,,they took care of us very quickly and very satisfied with them, I will now buy future cars there!

RGORMAN71

Jul 19, 2014

Thank you Jorge & Andrew for all the help you gave us during our visit to Southwest Ford. We love our 2012 Ford Focus.Have a great day!!

dcarrington

Jul 17, 2014

I hate buying a vehicle because if salespeople, but Kevin Barbour has changed my opinion! I was so pleased with my buying experience, I will be a loyal customer to Kevin forever!!

brynnkay

Jul 7, 2014

This was my first time purchasing a vehicle on my own, and John Talley at Southwest Ford was nothing but helpful! He answered every question I had (which was alot) and was nice in doing so! I am so thankful for all of the help during this process from the sales process to financing! I LOVE my new vehicle and would gladly do business with SouthWest Ford in the future!

stengl

Jun 17, 2014

Meeting Kevin is a pleasure! He understands and delivers to his clients/customer the professionalism in making a purchase seamless. Thank you for your service! Southwest Ford has a gem at their dealership which is why I won't hesitate returning to SW Ford from New Orleans to purchase my next truck.

mcherron

Jun 10, 2014

This is the second vechicle we have purchase at Southwest Ford and we dealt with Brandon Hill with both vechicle purchases. He is a great person to work with. We called and told him the kind of vechicle we were looking for and he find it both time. We are truely satisfied with the great service we have receive at Southwest Ford and with Brandon Hill.

swanzyland

Jun 5, 2014

From the sales process to the financing I had an outstanding experience! I have purchased 3 vehicles in the past and this was my fourth purchase from Southwest Ford. I continue to have great success with this dealership. I will be back. Thank you

leelee3

Jun 4, 2014

Everyone at this dealership was friendly and helpful and took care of our every need. The price was very good and the car was in excellent shape. Best car buying experience I've ever had.

carlimckina

May 26, 2014

I walked in the dealership & the last thing I thought would happen was for me to be leaving with a new car. Jorge and Andrew went out of their way to make sure I was not only satisfied with my purchase, but also that I was comfortable with my payments. This is my first buy from a dealership & I will not be going anywhere else ever again!

Cali1109

May 23, 2014

My wife and I were looking for a used truck and happened upon Southwest in hopes of finding something because the afternoon was passing quickly. We only had the day to look since we were only in town for the week-end. Jordan approached us in a very friendly manner and it put us at ease since we were expecting a vulture for a saleman. He answered all our questions and let us look without any pressure. He quoted his grandfather about being honest among other things and he proved true to that. We were able to purchase the truck and bought the extended warranty and we were on our way in a timely manner to finish enjoying the rest of our trip. We were so pleased, that we have told our friends, that if ever going through Texas and need to purchase a vehicle, go to Southwest and ask for Jordan. We also told Jordan that we would be back in two years to purchase a vehicle for my wife. Very please in Lousiana, but moving to Texas,

js3877

Apr 12, 2014

Bobby was great to work with, his non-aggressive approach was refreshing. The entire experience was quick and painless and best of all my wife loves her new Edge. Thank you Bobby and Southwest Ford team.

kenhawkins777

Apr 11, 2014

Great buy !!!!! Had great experience and appreciated all the help. I will always look to Southwest Ford for my future purchases. It is nice to know someone cares about the customer !!!!THANKS !!

Blaineturner1

Mar 31, 2014

My experience at ford was quick and great I got the deal I was wanting thanks to my sales man Bobby Dunagan. I would definitely recommend southwest ford to anyone. In just a few hours I had the car I wanted at the price I was looking for!

1955joker

Mar 25, 2014

Found a nice looking 2008 Chevy Silverado and that's about all it was. The salesman I worked with told me several thing that were not true. I took it home before I got home the TPMS light came on I called the salesman and he said bring it back and they would fix it. When I took it back they found that there were not sensors in the wheels and that I would have to buy them and they would put them on for $80.00. I asked what happened to they would fix it and was told it was my problem. I was also told by the salesman there was a warranty on it and found out pretty quick it didn't. Before I bought it it had a front tire rubbing the inner finder when making a hard turn. I told them about it and they fixed it or should I say patched it it is now doing the same thing. The free oil change is nice but you need to watch them do it I took them oil to use because I wanted synthetic oil. I had it setting in the seat and told them to use it. I just happened to be where I could see them and watched them start pumping regular oil into it before I could get them stopped. Over all every time I've taken it to them for something I have gotten nothing but the run around from this dealership. I will never buy another vehicle from these people again. Bad experience all around after the sale.

dianepickle

Mar 21, 2014

Awesome experience with Kevin Barbour!!!! He truly knows his business and cares about his customers. Never had a better car buying experience! I will go to Kevin for my next purchase.

Bdb188

Mar 20, 2014

My husband and I purchased a car at another dealership 6 months prior to our truck purchase at SW Ford and the experience we had was like night and day. Jerry was very honest and upfront with us on all fronts. They gave us a better price than what we had asked for and David Hill got us a great rate. Would recommend this team to anyone and will definitely purchase from them again.

chadley75

Mar 15, 2014

Kevin Barbour is top notch! We could not have asked for better knowledge and service from Kevin. He was patient and friendly throughout the sale and with his explanation of the car's many features. His attention to detail was beyond impeccable. Very highly recommended. Thanks again, Kevin!

ruthed3

Mar 15, 2014

This was our first visit to Southwest Ford and it was a very good one. We were treated very good by very one there. Our salesman was great and we will recommend him as well as the dealership to friends and family.

tolarAggie

Mar 13, 2014

Best car buying experience yet! Mr. Tally and Mr. King were honest and up front. Pre-sales were without pressure and once we decided on a model, they were very helpful and patient with us. If you need a new car, these guys get it. They will take care of you and help you through the process. If you want to be pressured and play the run-around game... go elsewhere, if not, this is the place for you. THANKS GUYS!!!!! Buying a new car should not be a bad experience. The experience was so good, I had to write this review (I have never written a review and I have purchased many new vehicles).

william1948

Mar 12, 2014

We received Outstanding Customer Service from Sean Alexander and Bobby Dunagan and the Weatherford South West Ford Dealership!!Very Professional and Quick!!Competitive!Highly Recommend!!

mreinhardt1

Mar 2, 2014

from the first phone call to Jerry Munoz, my experience with SW Ford was and has been a pleasure! Jerry went right to work on what I was looking for , my price range, etc. He negotiated with me on every demand I had and although he could"nt meet all of them , he went above and beyond in his effort. With some input from Dan laux , Jerry met me half way on some demands and we came to an agreement on vehicle pricing, and when he threw in a couple of extras( body work-after-market items) we had a deal !!!! Most impressive is that Jerry never said NO- he always approached it with a let me try attitude and as a customer, that's what I appreciated the most !!!!!! Would recommend SW Ford, Jerry and his team, Dan and Jeff to anyone looking for a vehicle. They will be my first phone call, next time I'm shopping for a vehicle.. My thanks Jerry, look forward to seeing you guys at next service interval

candance

Mar 1, 2014

Thank you Kelly for a great car buying experience. I would highly recommend you and your dealership to anyone shopping for a vehicle.I am loving the Honda!

DEKS

Feb 17, 2014

Had worked with a gentleman named David on two prior occasions, but was told he was "no longer" there when I went in again. Young man who helped me, though friendly enough, did not provide the same personal feeling service as David and never even told me his name.

texasgal15

Feb 14, 2014

This dealership was very professional and treated us with respect.The price was fair and the truck was spotless when we went to pick it up.

missyanded

Feb 1, 2014

Thank you Kelly for an awesome vehicle buying experience. You are a superb salesman and a great guy in general, and we appreciate your patience with us in not only buying one vehicle, but two in a day!! You, David, and Jeff made it an excellent and very easy experience. Thank you all very much for all of your help, patience, and expertise. We will recommend you to anyone asking about purchasing a vehicle!!!

Erickondracki

Jan 30, 2014

I have bought a couple of pickups from southwest Ford. They are very professional, and I don't hear the ridiculous lies I've heard from other dealerships. (Futher east you go, the worse it gets) There is no reason to drive any further west than Weatherford to get a good deal and be treated with dignity and respect. Both times I was in and out within 2.5 hours, (that's with purchasing and financing and all) I always do my research before purchasing and check prices at multiple dealerships before stepping foot in a dealership. Southwest Ford has always given me the best price and I have always pulled away feeling I got a good deal. Last purchase was a used vehicle and I had done most of the price negotiation over the phone. When I arrived at the dealer I was greated. to to my surprise, by a 23 year old car salesman (Brandon Hill). I have never had a car salesman this young and was actually a little reluctant, but he had done a great job over the phone and through texting so I continued on. I found Brandon Hill to be very knowledgeable about Ford products, very professional, honest and easy to work with. I would list buying cars as the least favorite think my wife and I like to do, but we have actually enjoyed buying them from Southwest Ford.

jessicadallas

Jan 17, 2014

Great experience! Very nice people to work with especially Brandon Hill . They made my purchase easy and fast and tried to give me the best price they could. Would most definitely recommend.

Karman14

Dec 31, 2013

We just purchased our second new Ford vehicle from Southwest Ford and Kevin Barbour; a 2014 Explorer Limited. The purchasing experience was relaxing and straight forward with Kevin. Southwest had models in stock that we could choose from. Kevin is very knowledgeable and makes the purchase run smoothly.

jkeith

Dec 27, 2013

I have bought several cars over the years but southwest ford did something no other dealership has every done. Southwest Ford from beginning to end was a class experience. I picked out my vehicle on line, went to the dealership and drove it, discussed with my wife that night, and the next day within an hour and a half was driving away with my vehicle. The best car buying experience ever. Thank you.

CPTAMERICA52

Dec 25, 2013

I bought a brand new 2008 Edge Limited 5 years ago. Wish I had kept it for this deal. But I was treated like a customer from the beginning to the driving home in my brand new Platinum white Escape Titanium. There was no pressure to buy it or to hurry up with my decision.Brian Ahern was a totally respectful, non pushy salesman who answered all of my questions. I told him what options I wanted in my Escape and he delivered it plus. I will suggest him & SOUTHWEST FORD FAMILY, to include NISSAN & VOLKSWAGEN.A TOTALLY SATISFIED CUSTOMER DRIVING a 2014 ESCAPE TITANIUM,Walter B Browning

dpack2207

Dec 24, 2013

I have purchased vehicles twice now and I will not deal with any other sales person. Kevin is the first person I have had the pleasure to deal with in a purchase, who is honest, has integrity and is refreshing in the car business. He will always have a customer, I will not deal with anyother person. I travel for a living and need vehicles frequently and I usually purchase the vehicle, Kevin is so good with me and my family, that my husband came to the dealership the last purchase. Says a lot for Kevin. My husband does not get out much. I am in the market for another purchase and you can bet that Kevin will get a visit from me. I also have had service done on my truck from service department and they are truely easy to work with and the workmanship is outstanding. Thank you Southwest Ford for all you do for my family

tpietzsch

Dec 5, 2013

I live in New Mexico and this is the 2nd vehicle I have purchases from Southwest and the 2nd one I have purchased from Mr. Roy Dooley. Roy is a great sales person. He takes the time with the customer to make sure they are getting the vehicle they want and that they are going to be happy with that vehicle. It is always a great experience from the start to the finish. I would recommend Southwest and Roy to anyone looking for a vehicle. It is always a pleasure doing business with them. Thanks for the great service. Tim & Elizabeth

Trout36

Dec 2, 2013

I found the 2011 Toyota Tundra on the internet. I live in Colorado. I asked a lot of questions and requested a lot of extra information. Andrew and Keith were awesome and made the purchase super easy. And the price was great. So much so that I caught a plane down and drove it back to Steamboat Springs, Colorado. I could not be more pleased. Thanks Guys.

Dl53

Dec 1, 2013

The sales/service experience at SW Ford is always excellent. Great customer service and product knowledge. Kevin Barbour has always been our salesperson for three new vehicles. He possesses an excellent knowledge of all Ford vehicles and has become a good friend! Jimmy Ogle in Service also provides the best customer service whether the customer is seeking just an oil change or major repairs.You just can't do any better than Southwest Ford!

abohon01

Nov 30, 2013

From the initial phone call to find out if the vehicle was available to the actual test drive, Keith Shockey and the sales team were so tuned in to our vehicle of choice. Made the whole closing process so streamline without delay. Our experience was that of upmost satisfaction. We recommend this team to anyone looking for that pleasurable car buying experience. Thanks again Keith.Alvin B

dutchh

Nov 28, 2013

From initial contact, through selection process, to delivery, Roy Dooley was on top of everything. He made sure that he understood what type of vehicle and options we wanted, and then kept us informed as to availability of vehicles and other factors that would enhance our driving experience. The entire process was pleasurable. Sales support, Finance, and vehicle indoctrination were excellent. This is the third vehicle we have purchased from Southwest Ford. The experience seems to get better each time!

GarrisonFord

Nov 20, 2013

We had a tight schedule and needed to be able to purchase a vehicle with a couple of trades. We successfully were able to test drive, identify trade values and finalize the deal, finance included in a very timely manor. Great service and no pressure sales with this group.

TTU3DG16

Nov 17, 2013

There was always a car I dreamed of owning since i was a child - Southwest Ford in Weatherford and Kevin made my dream finally come true. They were able to find the EXACT car I wanted and got it to me before the week was over. There are not enough words to express my gratitude. A huge thank you goes out to Kevin and his team.

Aliciar01

Nov 1, 2013

We were very happy with all the helped we got from Keith Shocky. He went out of his way to make sure he found the car I wanted. Great service.

shannond

Oct 18, 2013

I just wanted to let you know what a fantastic experience I had with Service Advisor Dean Ward. Although I was very unhappy that my 2007 Ford Edge had to be repaired (Transmission solenoids and computer), Dean was always on top of things and kept in close contact with me to let me know the status of my repair. Dean took the time to explain the issues with my vehicle in detail and worked with the warranty company to get the work completed at little cost to me. He even went above and beyond to authorize an additional day with a rental car through the warranty company. Thank you Dean for patiently dealing with my frustration and being so personable throughout this whole experience. I have used this service center several times, and the employees are a true class act.

sleepyone

Oct 3, 2013

I worked with Roy for over a week via phone and email as I was working out of town. He probably priced out 20 different trucks including gassers and deisels and talked about the pros and cons of each. My parents and brother even came to the dealership and test drove a few trucks I was considering. By the time I arrived at the dealership with my wife coming straight from the airport, I had it narrowed down to a couple of trucks and we ended up buying one in a color that we had not even considered after seeing it in the showroom. My experience was great, and Roy probably worked as hard as he ever had to make a sale!

Erinb913

Sep 24, 2013

Kelly worked with us to make sure we got exactly what we wanted!!! Everyone was friendly and helpful and I would reccomend them to anyone!!

170wxtexas

Aug 10, 2013

I was greeted immediately. Dean was friendly and knowledgeable about the issue I was having. I knew I would need to leave my truck and asked if he could try to expedite the repair as I use the truck daily in caring for horses. I was greatly pleased when I received a call in a few hours that my truck was repaired and ready to go. Really great service from a dealer that understands customer needs. I am so impressed with how my service was handled. Dean was excellent to work with. I would highly recommend this dealership to all my friends and business acquaintances. Great to know there are still businesses that really put the customer first.

donaldwilliams5099940

Aug 8, 2013

Bought a new 2013 F150 crewcab and after driving it for several weeks noticed that the a/c compressor would shut off every 25 seconds for a period of approx. 10 seconds causing temperature rise of 10 degrees, very irritating to say the least in 100 degree weather. Also have a related issue in that when it rains the inside windows fog every 25 seconds, also very unsafe. Had the truck back to Ford in Weatherford for service three times for answers to problem. Have been told all three times this is normal, but could not prove there assertions. Asked for technical data to prove this theory but was told I could not see that material. Was shown another vehicle and it did same thing albeit it only shutdown at two second intervals. Have worked on all types of a/c systems for 30 plus years and have never seen this occur. Apparently no one there can diagnose and fix the problem so I will have to seek help elsewhere. Beware of the a/c systems in the 2013 F150 series and if you have a significant technical problem and you may not get the answers your looking for. Have sent emails to management and have got no response, very unprofessional, will not do business with Ford or Southwest again and will advise anyone who cares to know to do the same.

MartiS

Aug 4, 2013

Roy was wonderful to deal with he made getting a new car not so stressful and finance was breeze as well!! Would highly recommend working with Roy on your next Ford purchase, I know I will! Thanks Roy for all your help!

GenaHunn

Aug 2, 2013

I did not have the best credit rating to finance my car, but Jeff searched several credit companies until he found one that was willing to finance the car at a reasonable rate. He is extremely friendly and pleasant to work with. Jesse was our salesperson, and he took the time to ask specifically what kind of car we were looking for. The car that we purchased had just come in that day, and Jesse let us drive it and then held it overnight until we were able to work out a deal on the purchase. Great dealership to work with.

LesaMallory

Aug 1, 2013

Jerry was very helpful. He was friendly and payed attention to all of my concerns. They were nice and it was very pleasant experience and I will definitely use this dealership again.

dv6466

Jul 25, 2013

Kevin is very knowledgeable, courteous, and above all customer service oriented which made our purchasing experience very enjoyable. Our particular situation had a somewhat unique issue related to a vehicle lift installation for a powered wheelchair. Kevin was able to get the vehicle lift installed including the placement of a custom fitted backup camera. Kevin took his time to explain everything to my wife and I, and it was my wife's first truck, and she is very pleased.The finance personnel explained all the details, and offered an extended warranty program which we accepted for the peace of mind it provides for my wife. They too were very knowledgeable and patient in answering our questions.

Tabithas1

Jun 20, 2013

Earl was great in helping us find the perfect car from start to finish. He made our experience quick, easy and painless. We just recommended Earl at Southwest Ford to our friends and plan on coming back for our next purchase.

Summer13

Jun 12, 2013

I am giving a thumbs-up on my experience with Southwest Ford in Weatherford. Their staff was polite, informed, and bent over backwards to help us with our purchase. Andrew Kloehn was the best! We had an issue with our new purchase that he took care of immediately - no questions asked. Whenever we needed to go speak with other staff, Andrew was always at our side throughout the whole process. He made our shopping experience the best ever. I highly recommend this dealership to anyone wanting a stress-free car buying experience!!

tiena

Jun 12, 2013

i am very pleased with the services and patience earl showed me when I purchased my car- he went above and beyond to get me the right car at the best price! and I am very happy with my purchase!! earl will be my guy for all my future purchases!!

navigator2005

Jun 11, 2013

Earl was so helpful and knowledgeable about any questions we had for him. He makes you feel so comfortable with his out going personality and friendliness. We purchased a great vehicle for a great price and very low mileage. I have recommended Earl to several people that I know are in the market for a new vehicle. Earl is a valuable asset to your sales team. Earl was a blessing to us.

gmstapleton

Jun 3, 2013

This was one of the best car buying experiences I have had in a long time, and I would like to thank Roy Dooly for making this happen. There was no pressure and everything that he told me was exactly what happened. I think Mr. Gilchrest has a very good model on how to run a dealership for the long term. All of the people I dealt with on that day had the same attitude, and it was very positive. I am from the San Antonio area and we made the 4 hour drive to look at a car, and it was exactly what we were looking for and more. Thank you to everyone at the dealership for a great experience.

scooty1

Jun 2, 2013

My parents and I went to look for a new preowned vehilce for them. While we were there I found a vehilce I liked so my parents and I all got a vehilce.

iamsteventucker

Jun 1, 2013

Earl was amazing, he made the deal as painless as possible. I'm always nervous about large purchases and I felt like I knew everything that was going on all the time, without having to worry about anything. I would and will highly recommend him to anybody that is looking to buy a car, no matter what.

juney

May 31, 2013

They are intent on their profit - wouldn't give me what I wanted for a trade but suggested ways I could do for myself so they wouldn't have to give me more than wholesale. Sales folks were always saying this is a family owned business which implies I should trust them but that had the opposite effect on me. The more someone says I should trust them the less I do. They would not come down a penny on their car so no deal was completed.

Jlock1981

May 31, 2013

Professional service,great deals,awesome dealer (Eric Segovia) I would recommend anyone to visit this dealership because of their family oriented business you can be yourself around these two dealers at least they treat you as part of the family I love that you don't see that much now a days I appreciate their service

tim72082

May 27, 2013

Our experience at SW Ford was awesome! We received great service from a very friendly employee, whom we discussed our ideal car with prior to visiting SW Ford. We let him know what we were looking for and he matched us with the perfect car! I would definitely recommend seeing Earl at SW. We love our new 2011 Ford Focus!!

Hector79

May 26, 2013

Well where do i start, lets start with my trade in the biggest headache i had in my life.When i purchase my trade in i had come back from combat in iraq my first of two deployments. Like a story of many soldiers my ex-wife left me with nothing and my divorce hurt my credit i lost my car and everything so i had no choice. But to purchase a used car from car max a dodge durango i got at 28 percent .which i know they took advange of my situation. after paying this car for 3 yrs i moved to texas and i visited SOUTHWEST FORD...I was help by Eric Westenburg and Roy Dooley the word AMAZIN Gis not enough to descrive how wonderful they were.They understood my needs ,we had a couple of issues.but these two guys when above and beyond to help me...i was able to get off that 28 percent truck and now i have a great 2013 ford fusion at a conforable interest rate.when i finish paying of my car or i need another one i know where to go ..I will never buy anywhere else.I would recomend southwest ford to anyone looking for a great car...But most of all i will recomend eric w. and roy d. they are great salesman but most important great human being!!!!!

taylorhervey

May 24, 2013

I can not explain how happy I am with the service from Earl Campbell! He was more than helpful in getting me the car that I wanted. My case was a bit difficult, and we had many obstacles pop up along the way. He never gave up and always tried to find a way around each obstacle. I've never had a car salesman that paid attention to what I wanted and didn't try to push me into a vehicle I didn't want. Earl did everything he could and I am truly grateful! I recommend him to everyone I know and I will be going back to him for any future purchases!

landcamp123

May 21, 2013

This was the most pain free buying experience I have ever had to go through. I was desperate for a vehicle and Mr. Campbell in no way took advantage of that. I want to thank him and the entire sales team at Southwest Ford for making the process quick and pain free.

ClintonGulick

May 20, 2013

Earl was a real pleasure to work with. His dedication to making my car-buying process efficient and most of all, fair, was remarkable. He showed utmost respect for me and my time, without being a kiss-up; he demonstrated quality service and space for me to look over the cars; and he worked with me in a very non-pressuring way. This was the most pleasant car-buying experience I've had. Someone like Earl should be of senior management very quickly at a dealership. He's someone that everybody will get along with, no matter the situation. Before you even walk in the dealership, ask for him.

yupyup2013

May 16, 2013

ABSOLUTELY AMAZING SERVICE!! Roy Dooley is very helpful. Explained things very well to where we could understand. The overall presentation of the place is awesome, seems like everywhere you go you are always asked if we needed anything or if they could get us something to drink. Love the place and will always be the place to get a car!!

barry1027

May 13, 2013

roy was an excellent sales person with excellent skills. David in finance was also excellent. we purchased the vehichle in record time with no hassles.

moose57

May 7, 2013

Eric was a great salesman. No pressure, easy-going, and nice. When he took us on our test drive he was very thorough and answered all questions. He made me feel at ease during a stressful time for me financially.Thank you Eric for such a positive experience.Cathy

Dorisbarker

May 4, 2013

Mr.Dooley and Mr.Hill were great in the handling of our trade- in and buying of two Fiestas. They were professional and yet very friendly. We did have a glitch in receiving one of our cars but Mr.Dooley did all he could to expedite the delivery;even though it was the 6th day before the Mesquite facility could get it delivered.I will certainly continue to use Southwest Ford.Respondent

Rodeo13

May 4, 2013

In September of 2012, my wife and I purchased a new 2012 F150 FX2 Supercrew. Recently, 04-27-13, the truck had to go in for its very first service after hitting 3000+ miles. A problem developed during this service that seriously rattled the confidence my wife had in the truck she always wanted and dearly loved. After discussing the seriousness of the situation with Mr. Jimmy Ogle, Service Director & Mr. Stephen Gilchrist, Operations Coordinator, it was determined that the best solution for all parties was to replace the truck with a new one. Since no other 2012's were around, Southwest Ford in Weatherford did the unselfish act of stepping up with a 2013 truck with all the same features as our 2012. We were not charged a dime extra even though there was a price differential. Roy Dooley, our sales consultant at our first purchase in September 2012, was right there to ensure the new transaction went as smoothly as possible on May 01, 2013. In my opinion, you can't buy this type of caring and concern from most businesses today, but Southwest Ford in Weatherford gave them and sacrificed profit for customer satisfaction.

bassman34

Apr 28, 2013

eric Segovia, lee forde, Andrew kloehn . were very friendly, fast in getting me approved for vehicle and made the whole process very easy and unstressful . this is my second vehicle I have purchaced through southwest ford and would recommend them to anybody!

silentraven

Apr 25, 2013

Earl was very kind and generous in the way that he treated me, most sales man will say anything to make a sale but Earl was very open and true. I felt very comfortable in the purchase of this vehicle because of him.

csteelman

Mar 30, 2013

This was my first time to purchase a vehicle from SouthWest Autogroup. The individuals we work with were Lee Forde, Earl Campbell, and Eric Segovia. This was by far the best experience in purchasing a vehicle I have had. All were knowledgeable, courteous, and most of all respectful. I had gone to the dealership knowing what I wanted (Internet search) and at no time did any of the individuals try to talk me in to something else and the price was actually lower than the internet price. I did end up purchasing a different vehicle (my choice) and received the same great service. When I had to go see the business manager, Dan Laux, I thought now the high pressure sales of extended warranty would start. To my surprise, he provided the information, but when I said I needed to think about it, he said no problem and gave me another 24 hours to decide. This is the type of auto dealership I have been looking for. I hope anyone looking for a new or used vehicle will give Southwest Autogroup a first look. My son came in this weekend to start looking for another vehicle and I am sending him straight to SouthWest Autogroup.

padilla4

Mar 27, 2013

This was my first time to purchase a vehicle with any dealership. From the moment our family walked into the door we were greeted by Drew and Lee which were very courteous and respectful. We ended up buying a vehicle from them that day and got a great deal.

BarbaraS1

Mar 27, 2013

I had a friend drop me off about 10am, I had to at work by 2pm. Eric was polite and very patient with me. He was positive and experienced. I got a great deal and my kids are still reeling, I bought a purple, convertible Smart car! I had the keys in my hand and drove to work by 2pm! I love my car. The deal was phenominal ! I love you Eric!

sherreepadilla

Mar 27, 2013

This was my first time to purchase a vehicle with any dealership. From the moment our family walked into the door we were greeted by Drew and Lee which were very courteous and respectful. We ended up buying a vehicle from them that day and got a great deal.

KeepGoing

Mar 25, 2013

The dealership had a great inventory. Dream truck was quickly found and bought. After researching the extended warranty that was purchased, it wasn't worth the risk of denied claims and remote chance of bankruptcy. Messages were left with the dealership about how to cancel it, what happens to the refund, and a loan payoff and title question. After calling two separate employees and waiting for 2 days, still not call. After an email Chris Bonnett and a conference call, the problem was quickly resolved. He also stated the lack of communication would be addressed in the next staff meeting. He did restore my positive opinion about Southwest Ford. The buck did stop with him. Nice surprise.

KHenry13

Mar 20, 2013

All these guys help me find the veichle I wanted I finally got my brand new car that I have always want with the help of all these guys. A special thanks to Roy Dooley I have purchased two cars and he has been my sales man, he shows you that he cares and wants to help you find wantever it is you are looking for, to follow that Roy is the main reason I went back to Southwest they changed staff and they are nicer people working there. But Roy is a great guy and I hope anyone who shops for a new or used car please talk with him. Its nice to ahve someone who care and also who takes the time to call and see how things are going with your car and if you like it I ahve enjoyed that having someone care if Im happy about what I purchaced

jefffarley

Mar 17, 2013

All I can say is "WOW"!!!! I live in West Texas and was planning on making a vehicle purchase later this year. Unfortunately, things got accelerated and that purchase came over spring break. I tried working with a local dealership but, after 3 days of test drives, the best they could do for me was to order a vehicle and hopefully have it in town within a week.I got on the internet and checked Southwest Ford. They had the exact truck that I was looking for and it was in stock. I called on Thursday when they opened and was told all sales persons were in a meeting. The receptionist I talked to was very helpful and even confirmed for me that the truck I saw on the internet was still on the lot.After filling out the internet contact section, I was contacted by Roy Dooley in a short amount of time later. We talked on the phone and he also confirmed that the truck was still on the lot. We initially talked about a price and Roy gave me a figure before I hung up. This was much more progress than what I got with the local dealership.My wife and I made the 2 hour drive and was introduced to Roy. Roy was very knowledgeable of the truck I was interested in, to the point of giving me too much information!!!! This was definitely a welcomed change from the information I got from the local dealership.We negotiated a price and it was within the range we were willing to pay. From here, we were introduced to Dan. He was very easy to talk to. We told him what we wanted and were not forced to hear a "sales pitch" of things we weren't willing to buy.We were very fortunate to have Roy and Dan handle our purchase. So much so that my wife is thinking of trading in her car for another truck. Thank you both Roy and Dan. You made this vehicle purchase very enjoyable. Like many reviews that are on this website, I would recommend both of these gentlemen to deal with if you are in the market for a vehicle purchase.

Stevenbaseball03

Mar 15, 2013

If it wasn't for Bryce and his upbeat personality we would have walked say from this dealership. The first time we walked in the manager on duty didn't want to help us so we left. Bryce was very professional and we told him what we were looking for and to keep an eye out. He called us a little over a week after our visit and told us he had the vehicle we were looking for. Bryce went above and beyond to help us. Lee made it happen and was great to work with too. Eric went above and beyond to make us feel as if we were top priority. These 3 guys are what makes this dealership worth going to.

hummingbirdgal

Mar 11, 2013

From the moment I walked I felt welcome. they took me to my salesman Brian Ahern. Brian went above and beyond to help me get into my new Ford Taurus. He made me fell like I was important. I would definately recommend the dealership and Brian to my family, friends and co-workers.

rlhdonahue

Mar 10, 2013

Andrew was an absolute delight to work with on the trade in and purchase of my vehicle! He had the car I was interested in ready when I arrived and spent time completely answering all of my questions, carefully explaining everything to me. He stayed with me throughout the whole processes and I sincerely appreciated everything he did to make this experience of buying a car a great one! I highly recommend working with Andrew and the entire SW Autogroup team! From Andrew in Sales to Jeff in Finance I really felt taken care of with my car buying experience!

natdealrater

Mar 4, 2013

This is the second vehicle we have purchased at Southwest Ford in the past six months. I have been very satisfied with my experience both times. Our salesman, Brian,is the BEST. Everyone that we dealt with was very helpful and friendly. I will, and have already, recommend this dealership and Brian to anyone who I know that is looking to purchase a new vehicle. Including my children, which says alot.

dawnmrhudy

Feb 27, 2013

Bought my sons truck from this dealership in 2002....Figured we get my daughters there as well. Earl was great, no high pressure sales and very knowledgeable. We actually contacted him to keep an eye out for a low mileage car within our price range. When they got one in he gave us a call. It ended up being the perfect car! Thanks Earl and I will keep giving people your name! Dawn R. Burleson, TX

bdwilson12

Feb 26, 2013

Not really sure where to begin on this one. Everything started out great when I found just the truck I was looking for on Autotrader. I recognized the name Southwest Ford, due to the fact that several of my friends in the area had purchased their vehicle from this particular dealership in Weathorford. Even though I lived in San Antonio, I took the day off to come look at a truck that they had listed. I had assurance from my friend that I wouldn't regret dealing with this group of people.I was picked up at the airport by a gentleman, and driven out to the dealership. Everything was going great until I saw a huge scratch down the side of the truck that had not been shown in any of the pictures on the internet, or in several texts that I had received from the dealership. I then tuck the truck for a drive and noticed a strange sound coming from under the hood, but was assured by and employee that it was just the alternator, and that newer fords had loud alternators. When it came time to working out a deal, the sales person was extremely nice, and emphasized that it was a family owned business and I had nothing to worry about, because they were there to do the right thing. I was assured that the truck had been put through a rigorous "certified pre-owned" test, and that if something was wrong, it had been found and fixed. On my drive back to San Antonio, I noticed a bad shake in the steering wheel anytime I applied the brakes and was going over 50. I thought this was just simply due to non-balanced tires. I stopped in a town, still on the way down to SA, and luckily a nice gentlemen pointed out that I only had one license plate light. I looked and sure enough, one had fallen completely out of its place and was dangling underneath the bed. Even though all of this had happened, I kept remembering back to the salesperson saying that this is a Family run business, and they would stop at nothing to do the right thing. Boy was I wrong, and simply embarrassed that I actually believed that. After letting a couple days go buy I took the truck into a ford dealership to have these three things checked out. The service department called me and told me that the whining noise was my tension-er pulley going out, not a loud alternator, the shaking in the steering wheel was due to warped rotors and all four needed to be turned. I asked him how these problems could have possibly been overlooked by the Southwest Ford Dealership, especially since I was assured all "Certified Pre-Owned" vehicles go through a rigorous test, and the service tech said it never should have been passed as "CPO" with these problems.I called back to Southwest Ford and talked to my salesperson, who was great through this whole process, and he assured me that they were going to do the right thing. Well long story short he said they would not cover any of the costs. He asked management several times, and simply got a no in reply. If this is "doing the right thing", I was taken for a fool. Frankly I would be embarrassed to be a part of this company, and ashamed to know that this is how they treat people. Especially only a week after buying the vehicle, they know that these problems existed when I drove it off the lot. Simply put I will never buy another vehicle from this dealership and will try my best to let my friends in the DFW know how these people treat customers. Simply pathetic that a no answer is all I ever got.

kvancleve

Feb 26, 2013

Worked on a new truck order with Kevin for over 5 months, finially placed our order and Kevin was excellent on updateding us throughout the whole build process. 4 months later our truck came in and the aftermarket department went to work. We picked up our new truck as expected we where very pleased with the work they did and how professional everyone was. In a strange turn of events 30 min. later our truck was back at the collision center, Ken was very nice and willing to let us come in and take pictures and reassured us everything would be taken care of. Couple of days later we went in and had to buy a truck to get us back home, everyone had heard about the accident and asked if everyone involved was alright it is the level of personal feelings that everyone had that makes me want to continue buying vehicles from SouthWest. The used car department was excellent we walked in knowing what we wanted they did not pressure us into anything we did not want and did not try to sell us anything extra that we did not ask for. I would highly recommend SouthWest to anyone looking for a new or used vehicle. To everyone at SouthWest I would like to thank you for taking care of our family and look forward to seeing again in the future.

kparkes01

Feb 24, 2013

I called for a GMC Arcadia for my girlfriend. We were supposedly approved for the same vehicle, in Tyler Texas but the dealership eventually sold the car to another couple prior to us coming to pick the car UP. We were informed that we should come get the vehicle by the way. Once we found out our car was sold I called Eric to see what he could do. He told us to come in and we drove 2 1/2 hours to look at the vehicle. Eric had the Car ready for us to test drive, and was very polite and upfront with all the details. He made me and my girlfriend confortable in the deal we were about to make. He didn't try to sell us a different vehicle why he realized our credit was not perfect, instead he knuckled down and got us approved for the vehicle we WANTED. He has no idea what that meant to me and her, we appreciate the time it took for this deal to get done and he allowed us time to discuss our options so we could make a sound decision for ourselves and not feel pressured. He couldnt be more happier with my car and I thank Southwest and Eric for great service no not only gave us our car but gave us the best deal we could get. Thank you again. I do recommend going and speking to Eric because he help us and I know he can help you. Sincerely Kris & Talia

shalondaben12

Feb 22, 2013

My experience at SouthWest Ford was wonderful, Roy Dooley was my salesman. He went above and beyond to get me in the car I wanted. I would recommend anyone looking to purchase a vehicle to go see Roy!!!!!

allinchrist413

Feb 20, 2013

We came to SouthWest Ford to look to trade our van in for something a little more fresh and new. The dealership had a great reputation before we came, and so we thought we would come check everything out. We didn't end up leaving with a new vehicle, not due to any fault of the dealership or sales team, but Earl was super helpful and incredibly friendly, and I would not hesitate to come back when the time comes for us to purchase. This is a dealership with an amazing amount of integrity, and I would and have recommended them to anyone looking to buy a vehicle.

ianschoonover

Feb 20, 2013

Earl was extremely helpful in getting me into a vehicle and has continued to be of service even after the sale for vehicle maintenance.

kimdoc103

Feb 19, 2013

I took my '01 Ford Focus in to trade for a newer used one. From the moment I walked in, I did not feel pressured at all. Andrew worked with me on what I wanted and understood it very well. I worked with Jeff Yates in financing and he got me the financing I needed quickly! After getting the run around at another dealership, this was a very welcomed change. The process was very fast and I drove away in my new car the very same day! Thank you to everyone who got me in my second Focus that I love!

KenDabbs

Feb 14, 2013

I have been buying vehicles since 1979, I have purchased from many dealers and have found that SWF has by far the best sales force and absolutely hands down the best service department in the state of Texas. We have been SWF supporters for over 5 years now and will not allow or give our vehicle business to any other dealership. SWF is also a gold star supporter of our national television show Hunt Wicked Close TV that airs on the Pursuit channel and since our relationship was bonded we as a team have assisted in the sale of over 1/2 million dollars in new and used vehicle sales. Hunt Wicked Close could have offered the national ad spot to any dealership but none and we mean "None" of the others hold a candle to SWF in professionalism and just plain home town participation. SWF is not only a participant in Hunt Wicked Close TV but has made a over the top impact on our local residence and our local school aged children. SWF is one of the top supporters in numerous home town activities that supports all the local events that make our future leaders able to excel and become top of the top in education and further education with scholarships. SWF is a top notch dealership and prove why they are number one in the state week in and week out. With SWF professional sales staff, 2nd to none service department, and its strong christian values it will always be number one with us and will always be our dealership for life. Ken and Rachel DabbsHunt Wicked Close TV

marionkolb

Feb 12, 2013

Jerry was very nice and helpful. We made a test drive and then went back to the carlot. The deal was almost done. I liked the car and I bought it.

Barbara1953

Feb 5, 2013

I had found the vehicle on line, chatted with the internet sales person, he was very helpful. Went to look at the dealership, they were very friendly and helpful. The sales rep made the process of purchasing the vehicle very pleasant.

eap3

Feb 5, 2013

I had an accident on January 15 and totaled my car. I called Southwest Ford and talked t Scott who had sold me a car two years ago and I told him what had happened. I told Scott I wanted anothter Ford Fusion. Scott found exzactly what I wanted. I was very pleased with the car and his willingness to help me out! I have now purchased three cars from Southwest Ford and my experience each time has been pleasant, courteous and professiona. They are willing to go the extra mile to help me out. I can't imagine buying a car from any other dealership.

chasha1

Jan 30, 2013

My husband and I went to "just look" at trucks and John Talley came out to help us. He made us feel so comfortable but the great thing was he listened to us and came up with exactly what we wanted even though we could not tell him what we wanted other than a truck. He stayed with us through the whole process and even found boxes and helped up clean out the truck we had traded in. We will go back to Southwest Ford, espeicially if John is there. Great expierence!!!!

Ashlie Podratz

Jan 29, 2013

I always have a great experience when visiting southwest ford in Weatherford. The whole staff is very friendly and helpful! My number one sales man of course is Roy Dooley. He always goes above and beyond to make us happy at the price we need. He recently got me into a 2012 ford fusion that I love and had my heart stuck on he worked from Friday to Monday on it just so I could walk away happy. He is a very dedicated and great friendly fun person to be around. Thanks Roy!

Stephencgreer

Jan 23, 2013

Purchased this F150 through your internet sales. Did not know what to except and was more than pleased at how Eric Segovia treated me and took care of me during this sale. It was a pleasure doing business with SouthWest Ford. I came from MS to purchase this truck because all of the dealers around my area just want to try and hotbox you and intimidate you with all of their sales techniques. My favorite is if you have a trade they take the carkeys from you and will not give them back until you have dealt with the saleman, then the manager comes and talks to you and then if that doesn't work, then the owner comes out to see if there is something wrong with his sales personnel and can he help sell you the car. What a bunch of bull. Eric was straight forward, told me the truth, and made buying this truck fun again. When you spend $38,000 + or - the sale should be fun and you should have a great feeling about the sale when you finish. I have and had this feeling after dealing with all of your personnel and especially Eric. Thanks for running a dealership that makes it fun to buy a car again.Stephen C. Greer

Bill Keith

Jan 21, 2013

This is the second F150 that I have bought from Southwest Ford in Weatherford. I have dealt with Scott Knrbel on both occasions and couldn't be more pleased. I feel that I am always being treated fairly and with respect. When it came to finance, Shane and Jimmy were very respectful of my needs and treated me professionally. I would without a doubt refer all my friends to deal with Southwest Ford.

Kimmy13

Jan 20, 2013

Everyone at the dealership were very friendly and helpful. Our salesman Roy Dooley was absolutely wonderful. He was very patient and more than glad to answer any questions. I would recommend him to anyone and will be calling him again when we are ready to purchase another truck. KimCleburne Tx.

mwestvang

Jan 19, 2013

While searching for the right truck to serve my needs, John Talley was the perfect salesman. He listened to what I wanted and made suggestions and brought vehicles up for testdrives. He let me make my own decision and in the end we came away with the best combination for our needs.It was my second purchase at Southwest and will not be my last.

kellyfoxworth

Jan 18, 2013

I have bought several vehicles for my company from Southwest Ford. I would recommend this dealership to anyone as it is a no hassel experience.

jim.buckendorf.3

Jan 9, 2013

KEVIN TREATED ME WITH THE UTMOST RESPECT YHAT I HAVE EVER HAD. HE EXPLAINS EVERYTHING TO YOU THAT YOU ASK. I WILL SURELY BUY FROM SOUTHWEST FORD AND DEAL WITH KEVIN. HAPPY NEW YEAR, SOUTHWEST FORD AND ALL OF YOUR EMPLOYEES. THANKS AGAIN KEVIN . JIM BUCKENDORF P.S. ILIKE DEALING WITH HONEST FOLKS

Stacy Thomas

Jan 4, 2013

Mr. Hacker was extremely helpful and a pleasure to do business with. My husband and I were afraid our credit would keep us from getting the car we desired. Shane worked with us and we were able to get exactly what we were looking for. We have already told our friends and family how great our experience was with Southwest Ford and Mr. Hacker. We look forward to working with him again!

Therrera16

Jan 2, 2013

Very smooth and pleasant. I really enjoyed the hospitality and level of comfort i felt. I especially appreciated Eric and all his efforts in trying his best to find the best deal for me and my family and making me feel like he genuinely cared.

trans am

Dec 29, 2012

Went to Southwest ford with hopes of buying the truck I saw on the internet. After speaking with Lee and Andrew on the phone I was promised that if we were not able to come to a deal on that particular truck that they had a huge inventory and could find something close to it. I also was promised that they would refund my gas money, and neither of these happened. I drove over 2 hours away and wasted my entire day only for Lee Forde to wait around for Lee to come back at full sticker price! I would not recommend Southwest Ford to anyone.

Nice Lady

Dec 26, 2012

Ask for a CarFax not an Auto Check ! It will give you more detail about the car.

canyonclowdus

Dec 20, 2012

Very friendly and helpful. I would recommend buying from Southwest Ford in Weatherford,Tx. Easy to deal with and gave us a great price on our SUV.

sheri dillard

Dec 16, 2012

This is our fifth truck bought by ford. We have gotten our truck from different dealerships but, southwest ford was the friendly place to buy one. Kevin is so friendly and heplfull. He cares about his customers! Thanks Kevin Your the best!!!!

usnavy2006

Dec 14, 2012

Lee and Michael were great! I first saw my car online (it was love at first sight) and anxiously called to see if I could come look at it that night even though it was almost their closing time, Lee said "No problem, we will stay around as long as you want." Great so far. So I came in to check it out and go for a test drive, the guys were very knowledgeable and easy going, Matt and I drove all around Weatherford allowing me to really experience the car. The negotiations were straight forward and I didn't feel like I was being cheated or playing games. Although I didn't buy the car that night I was given all the information I needed and a no pressure offer to come back any time. After debating the purchase I decided to return the next night to buy it. Lee and Michael instantly jumped into gear getting the car gassed and cleaned up, and the paperwork going. The closing process was pretty easy and in no time I was out the door in my sweet new Mustang GT (5.0!). Overall these guys have restored my faith in car salesman and I wanted to say, Thanks!

BretBarrick

Dec 13, 2012

Best Car trading experience I have ever had. They listened to me and worked within the parameters I set and brought to me the vehicles that would work. Then I could decide what I wanted to do. Completely hassle free, easy , and they worked for me to meet what I needed. Would tell anyone that Lee Ford and his group are the best. I will definitely go back and do business with them.

cyberick

Dec 13, 2012

Nikki was my service writer. She was very friendly, competent and knowledgeable. I especially liked the way she explained everything in simple and direct terms. I felt very comfortable with her and I hope to see her the next time my truck needs service

ValerieStuart

Dec 11, 2012

I have been looking for a DTS to replace mine which was attacked by a deer and totaled last month! I found my new car online and contacted Eric Segovia. I'm pleased and impressed with the Gilchrist SouthWest Promise! Eric Segovia streamlined my 2008 DTS purchase! My Cadillac was very nicely detailed by their service professionals while Jim Truong completed my purchase paperwork almost painlessly!! It was great to see the two unique Shelby Cobra KR Mustangs belonging to Charlie Gilchrist's sons in the showroom! What a wonderful family atmosphere! I was comfortable at this beautifully decorated dealership and will definately refer our agency customers to SouthWest Ford! Valerie StuartRay Insurance Agencies5684 Denton HwyFort Worth Texas 76148817-514-0358

adamkennedy

Dec 6, 2012

My experience went south really from the start. My sales men Kelly Shannon was kind of pushy. Going back and forth with his manager. After he figured out that he was not getting anywhere with me, and trying to stare me down he passes me off to his manager Jason allbritton. I was put off by Jason . He seem cocky and arrogant. Asking me if this was a game to me and I wanted to win. No this isnt a game, this is about money and a truck. After we finally come to terms. I go and sign the papers. And leave with the truck( on an almost empty tank). I made a agreement when buying the truck that I wanted to keep my wheels/tires off the truck I was trading in, as I had just put new tires on it and I wanted to keep them. So we made the appointment for me to come back the following Saturday to have the swap done. I arrive at 9 am Saturday and hand the key over too have the swap done. Kelley and I tell the service rep that we are swapping wheels and tires and to keep the right TPMS sensors on each truck. 3 hours later while I wait I get my truck back with everything swapped . soo I thought. I get a mile down the road and the TPMS starts making all kinds of noise. ( all they did was pull the entire whee/tire of each truck and swap them. Leaving the wrong tpms sensor on each truck, I immediately pull over and call Kelly and tell him what happened and that the tpms were not swap and now I have a light on my dash. Kelly says hes busy and will have to call me back. I say ok and continue my hour long drive back home. Monday comes and I have still not gotten a call back. So I start calling to get this issue addressed so It can be fixed. For Monday and Tuesday I get to play phone tag. I start calling Tuesday after no one ever calls me back. But I cant seem to get anyone on the phone. I finally have to call over to the main dealer and have them call someone for me. After playing phone tag some more. I finally get ahold of kellys arrogant manager Jason. He says he didnt know about the issue which I doubt he didnt since I was playing phone tag with Kelly earlier while he talked back and forth with Jason, so I thought, about the issue. Jason calls me back and says I didnt know about the issue let me get with service and ill call you back. Now its Wednesday and I havent received a call. So I get on the phone again and start process of getting ahold or either Kelly or Jason. Kelly calls me back and I say so whats the deal I havent heard anything yet. He says oh. Well just come in and I will have it set up. I say ill be there 3:30 sharp. When I arrive im greeted by a service rep and explain to him my name and I have an appointment. He says he has so idea of it. So I call Kelly again and say this guy has no idea why Im here. Come handle it. And I want to speak to Jason in person. While my truck is being fixed (I hope) me and Jason have a chat. He explains to me that he had no idea. Saying if he knew this would have never happened. Well I say well when I was playing phone tag with Kelly.. Who was he talking to since it wasnt you? I dont like getting the run around or being lied to and both were done to me. Now I have spent 2 hours round trip driving and 3 hours at the dealer Saturday, I get to do it all over again on Wednesday night. So no 4 hours of driving and 6 hours in the shop I finally get my truck back. The service techs that worked on my truck were nice and apologized and I told them its not your fault and I thanked them for staying late and their hard work. I grabbed my key and got out of there. The South west promise or not I will not be back. The lack of customer service is terrible. All I ask is to call me back, keep me in the loop, and make it right. If you have to go to this dealer avoid Kelly and Jason.

ecash1858

Dec 6, 2012

Was my first car buying experience and I was concerned about both my credit and my lack of experience in the situation. Andrew was very knowledgeable and helped me understand exactly what i needed to do and helped me find a car in my price range that also suited my personality. Since i purchased my car ive recommended several of my friends to the dealership and specifically to Andrew and will continue to do so in the future.

nbstaats

Dec 6, 2012

I really value consumer reviews and was happy to see SW Auto Group rated so highly when I went to check out a used vehicle that I was interested in. My experience was good, but not as great as everyone else seems to have had. I want to write an honest and fair review of my experience. First off, I was in the market for a used vehicle in the $10,000 range. So I recognize that my experience is going to inherently be different than someone looking for a $40,000 new truck. I was also visiting the dealership from Keller, so some of my issues would also have been avoided had I lived closer to Weatherford. Nonetheless, I found what I was looking for on their web site. I called and the sales guy, Andrew, was incredibly friendly and helpful. He answered several questions and offered to stay a few minutes later than usual so I could drive out that night. He came down on price to a number that I felt was more than fair, and then he and his manager let me test drive the vehicle for a couple of days. Over those couple of days, I decided I would purchase the vehicle and set up the bank draft. Prior to returning to the dealer to sign papers, however, the check engine light came on and the vehicle started having trouble accelerating. I nervously returned to the dealership, but Andrew and the used car manager Lee Ford were incredibly accommodating. They gave me the option of walking away no questions asked, or they offered to fix the problem and give me another test drive to make sure all the issues were resolved. I decided to go ahead with my purchase, and a month later I've had no more issues and love the vehicle. The only reason my experience was less than great was with a stupid issue with the dip stick. When they replaced the spark plugs, they managed to break off the oil dip stick and I had the hardest time getting it replaced. I was told when I purchased the car on a Thursday that they would have it sent to my house by that Monday. Monday came and went. Then I couldn't get my calls returned. I finally heard back from the sales guy who said it had been lost but they were ordering another. A few days passed and I couldn't get calls returned again. Then I spoke to a gentleman at the actual Ford dealership rather than the used lot, and he profusely apologized and said they were ordering a new one immediately. He calls to let me know that the new one is in a couple of days later, but says that they won't be able to mail it and I'll need to drive an hour each way to pick it up. When I said that I was told it would be mailed, he refused to budge and said he couldn't spend any more money on this vehicle. This is the source of my frustration in this experience. I just spent $10,000 on a vehicle and have been jerked around for nearly a month waiting on the simplest of things - a dip stick - and now the dealer won't spend $10 to have it sent to me? He said he couldn't do it. Ultimately, the sales guy Andrew acknowledged that he had said they would mail it so spent his own money to send out. So in the end I received the item as promised, but I was shocked that it was such a hassle to get such a simple thing done and that they flat our refused to spend a few more dollars to mail something to me. I do think they're generally good people out there, and seemed very fair up until the weird ending. I'd still recommend the dealership if you live out that way, but next time I'm buying a vehicle I'll probably try and find some place closer because just in case funky issues like this arise.

DanielleHoffer

Dec 3, 2012

I was on the car hunt for over 2 months and had a very poor experience at a different dealership. I came out to Southwest Ford to check out two used cars that were listed on their website. I was treated very respectfully, there was no pressure from anyone, and I felt listened to. As a first time buyer and someone who had the run around at other dealerships, I am incredibly happy with the entire experience. Thank you Kelly/Jerry/Eugene!

kpearcy

Nov 12, 2012

We have been researching new cars over the internet and other resources, for over two months before we purchased our new 2013 Ford Taurus at Charlie Gilchrist's Southwest Ford Dealership. Kevin Barbour was our most honest, patient, informative car salesman that we have ever dealt with. He was never pushy and most importantly was very down to earth. In other words, he never made you feel uncomfortable about any questions we had. When we finalized our papers, everything went smooth and just as it was suppose to. Kevin Barbour went above and beyond for us. He even spent time sitting in my new car with me and showing me how to operate things on my car and did not seem like he was rushing during this process, even though all the paperwork was done. This was my very first time to buy a brand new car and I am so proud to say "I bought my very first brand new car at Charlie Gilchrist's Southwest Ford Dealership". I firmly believe that Mr. Gilchrist has a God given gift at running his dealership with employees that are friendly, trustworthy, knowledgeable, patient, and willing to go above and beyond for their customers. He has excellent teamwork going on with all the employees. I would recommend Kevin Barbour to sale you a new car at Charlie Gilchrist's Southwest Ford any day, 100 percent satisfaction!!

garciap1949

Nov 10, 2012

We were interested in a Ford Escape, but wanted a specific package and color. Mr. Talley was very helpful and actually had a demo 2013 that was perfect for us.

txjason1972

Oct 27, 2012

Roy was fantastic. Very knowledgable and extremely friendly. No-nonsense, straightforward, and not aggressive at all. Was a complete pleasure to work with him and the others at Southwest Ford. I was referred to them by a co-worker who raved about Roy and Southwest Ford. Having walked out today with a new car I see why she thinks so highly of them.

billbo44

Oct 26, 2012

I bought a new 2012 FORD F150 SUPER CAB in May and was extremely satisfied with the purchase... Then I had a problem with the truck losing oil pressure. This was an extremely rare event but when I took it to the Dealership and spoke to the salesman Roy Dooley, and also to the Vice President of Sales, Chris Bonnett at Charlie Gilchrest's Southwest Ford in Weatherford, Texas, I was ELATED at the length in which they went to satisfy me, and I would HIGHLY recommend to anyone who wanted to be able to trust who they are dealing with and needed a new vehicle. I will never go anywhere else to buy a truck or car, and also the financing dept. is second to none. I commend their integrity and thank them..... William Bolman

chuckww1

Oct 25, 2012

Just want to say we have bought alot of vehicles in the past but of all the dealerships weve been to and dealt with these were definitely the friendliest and most helpfull guys weve ever bought from,we always go in to dealership dreading the games of back and forth but this was really a enjoyable car buying experience,thanks to eric,mike and roy dooley really went out of his way to make us feel at home and stayed late showing us every little detail about our new edge when it was their quitting time,will definitely go back there next time and hope these guys are still there.great deal and excelllent service from all 3 of these guys.

myrealtors

Oct 23, 2012

Good dealership, good people. I was not intending to buy that day and hadn't even planned on looking when I left home. Eric was easy to deal with on the internet to the point where he was even able to quote a beginning price. He was enjoyable to work with in person also. Made buying easy.

hope/randy

Oct 19, 2012

I WOULD RECOMMEND ROY DOOLEY TO MY FRIENDS AND FAMILY. MY EXPERIENCE WITH BUYING A NEW FORD F250 WAS GREAT. HE FOUND ME EXACTLY WHAT I WAS LOOKING FOR AT A RESONABLE PRICE.

Jensen.Wes

Oct 15, 2012

We drove to Weatherford from Nacogdoches for a different truck at a different dealer. It was not what we were told it was. We went down the street to Southwest Ford at closing time and Lee and Eric went overboard to help us find a vehicle. Great service, great price, great experience after a horrible one. Thanks Guys!

jahayes5

Oct 14, 2012

After having a terrible experience with......GRAND PRAIRIE FORD, I quickly picked up the phone and called Kevin at Southwest Ford. I had my new truck and was on my way within a few hours. Thanks to Kevin for is hard work as well as Chris and all his staff!! I appreciate all the hard work and dedication that everyone puts into making Southwest Ford a GREAT Dealership! Mr. G you have done a great job with building your company and I wish you all the very best! See you next time!

paulsexton

Oct 14, 2012

I am the proud owner of a new 2012 F-150 FX4, this make five new automobile purchases from Southwest Ford in the past six years. The main reason I shop there is quality sales staff, who have always managed to fufill my needs both during and after the sale, Kevin Barbour has my complete confidence in helping me select,the correct automobile, to fit my current needs. His professional can-do attitude shows in every transaction, that I've been a part of. Thank Kevin for me for being a quality salesman and friend. Kevin has gone out of his way on several occasions to make sure my needs were meet, and my concerns answered promptly. Q. Would you like to guess where my new Ford will come from? A. Southwest Ford Weatherford,TexasI pridefully recomend Southwest Ford- Kevin Barbour to my friends and family. Thank you for the opportunity to provide positive input, job well done.Best ReguardsPaul H. Sexton I

Jmbell43

Oct 13, 2012

The service was super. Kevin was very informative, helpful and friendly. We stopped by just to look at cars, and couldn't believe how helpful Kevin was with helping us decide what car fitted my needs. We decided to buy the new Escape, because we found out so much about the car from Kevin, and the fact that the dealership is so close to our home.

laura.stum.5

Oct 12, 2012

All three of the gentlemen i worked with were exceptinally courtious. i would go back again to deal with them. No pressure ethics. Internet sales is the only way to purchase a vehicle. Thanks to Roy, Mike, and Eugene.

billcyd

Oct 4, 2012

Best experience buying a car ever. Kevin Barbar immediately felt like a best friend. He was enthused, excited for us and extremely patient and informative. Wizard knowledge about our car (and all cars) and very funny. We ordered a second one from him it was such a fun experience. We were there 5 hours with him and he never seemed annoyed with our endless questions.

Rswhmw

Oct 1, 2012

When we started looking, the car that caught our attention was taken. The employees worked hard to find us a similar vehicle with a good price and worked well with my family needs and budget. They also worked with us to get everything taken care of with my older vehicle. It was great.

WOWBOB

Oct 1, 2012

I have NEVER in my 35+ years of dealing with auto dealers, (in different states also), had a dealership work SO dilligently in getting me financed and into the vehicle of MY choice, and I inphasize MY. Roy Dooley and Jimmy Truong never gave up on getting me financed. I am VERY happy with the way I was treated, the new car staff/employees were all very courtious towards me. Roy, altho my credit wasnt the greatest, never gave up. Not only did. To top things off, My friend, Martin, along with his not so good credit, was also financed into a new truck also. Roy, Jimmy, I commend you both for doing what other dealers I have visited didnt,, you never gave up on me. Thank You.R.A. FolmarWeatherford, Tx

bfrench

Sep 28, 2012

Great experience! I talked with Roy Dooley, Mike Waitkus, and Eric Wuestenberg. All 3 were great! Roy was my main sales person and really let me customize my buying experience. Eric even printed me out a map to get back to the Wichita Falls area. Would recommend!!

ckosikowski

Sep 28, 2012

We have been buying new cars for 47 years and are thrilled to see that we don't have to sit there and wait for the salesmen to go to the manager and back and forth, etc. This will be the 5th car that we bought from Southwest and it keeps getting better and better.We made many calls about the new 2013 Escape so we could test drive the car. We started working with Eric Wuestenberg and spent an evening driving the Escape and the Edge. Mike Waitkus helped with pricing and answered any questions we had. Follow up calls were made by Eric, but we just weren't ready. We never felt over bothered with the follow up calls. We decided to come back and drive the Explorer. Eric wasn't there, but Roy Dooly, jumped right in to help. All of these men were friendly but not over bearing. Not once did we feel pressured. All it took was one drive in the Explorer and I was sold!! We were able to have a honest conversation about our trade-in, and the price given was very satisfactory to us. These 3 men know customer satisfaction and it isn't a put-on. I feel like I have 3 new friends. I highly recommend Southwest and ask for these guys, they are fantastic.PS. I love my new Explorer, I can be found sitting in the garage going over all the electronics and taking in the "New car smell".

amoney

Sep 25, 2012

I had the quickest, easiest car buying experience I have ever had. I went into the dealership just to meet with my parents (that were looking to trade), and ended up buying before they did! Not only was it convenient, but I was relaxed the entire time. I never felt pressured into anything I didn't want to do. Kevin is extremely easy to work with!!

miguel vela

Sep 25, 2012

well i have to say that brian ahern was great when i went to buy my 2012 escape he worked hard to get the monthly payment i wanted and worked hard to get it for me and never said to me we cant do it thats the way a salesman should be thank you brian for the great service you gave me im very happy whit the escape you sold me.

reggie.fuller.39

Sep 23, 2012

The sales person that I dealt with was very knowledgeable on all of fords products. He was very helpful and did everything that was needed to make a deal and still help me. He even talked me into coming back later for some accessories for the truck.

jim8211

Sep 21, 2012

What a smooth transation. I went to four other dealerships before here and Eric was the only one that could make it happen within my budget.

nbergt

Sep 21, 2012

I had a great experience at this dealership. They were very accomodating and friendly as can be. This was my first experience with buying a vehicle by myself, as my husband was out of town working. Roy was nice as could be and found me exactly what we were looking for without having to waste a lot of time. No one likes to spend all day shopping for something that they know they already want. We couldn't be happier with our new 2012 F-250. My husband was very impressed when he got home and all he had to was sign papers! I've been recommending this dealership and Roy Dooley to anyone I know that is in the market for a new vehicle. You won't be let down!

tandainky

Sep 21, 2012

We recently purchased a new F-150. Eric Segovia was our sales man, he worked extremly hard to get us into a new F-150. We could not have has for a better expereince. Eric went above and beyond the call of duty. Was truly an awesome experience.

cnoswadj

Sep 20, 2012

Excellent experience in buying my new truck. My salesperson, Cody Doyle, did an outstanding job in closing the deal with me. In my search for a new vehicle, I had narrowed my choices to the Toyota Tundra (my two previous trucks were Tundra's) and the F-150. To his credit and my comfort, Cody spent his sales time with me selling the positive attributes of the F-150 and the Southwest dealership and not the least bit time on (negative) comparisons of the two vehicles. Additionally, his excitement of the Ecoboost engine option caused me to further research my options that did not previously include anything but a V8. I choose a truck with the Ecoboost. Based on my first time experience at Southwest Ford, I would highly recommend this dealership and the young, but wisely attentive Cody Doyle. Also, a big thanks to Eugene King for his patience and civility during the usually 'not-so-fun-time-for-me' of paperwork processing.

pennys1

Sep 20, 2012

Wonderful experience at SW Ford in Weatherford. Everyone is so nice and friendy.Roy Dooley went above and beyond to help me. I would definitely recommend him and the entire staff to my friends and family.

Boo 71

Sep 19, 2012

I needed a good vehicle that met my needs at a reasonable price and Shane Hacker helped me find it. Shane was very professional during the entire process and I felt like he went the extra mile to make sure I was taken care of. I would definitely recommend Shane to anyone who is looking for a vehicle. He really treated me good and made it a fun experience. I would recommend him without hesitation.

raptor34

Sep 17, 2012

Kevin is my go to guy when I want to make a purchase of a new Ford. He has been my salesman for the last 5 cars I have purchased and I cannot think of a better salesman. Kevin ensures that I know anything about the process or the vehicle. He has taken the time to get to know me and how I do business. I have recommended him to friends of mine and they also have been very satisfied.

GreattuckndreamS

Sep 15, 2012

Hunter Smotherman from the first moment, until now even, has been beyond friendly,so helpful it strains words to express it. Mike Waitkus is also a very good peopleperson, a truly great help. Buy donuts(chocolate/glaze), they like them. But on theserious side Hunter, Mike, John, and Eugene, blazed a path, that got us into a NEWFX2 Supercrew (Aweome FX2), with payments in our budget. Nothing short of a greatwant to serve customers, and see them in a vehicle, they want to be seen in. Nothing is imposible with these guys, they wouldn't let us down, even when we thought we could'nt. If your reading this, you too can be in a great vehicle too, go seethe great poeple at SOUTH WEST FORD, Weatherford, Texas. Our names are Leslie andAlton, we approve the statement on the behalf of South West Ford. You won't belivehow good the experience will turn out.

klehman

Sep 14, 2012

They went above and beyond what was asked of them to make sure that we got the car that we wanted. They went out of there way to find any means necessary on our trade and money back on our warranty and gap from the other vehicle to help with the car we bought. I would highly recommend these two to everybody we see.

janwilson.wallace

Sep 12, 2012

This was our fourth vehicle to purchase from South West Ford. Having dealt with both Kevin Barbour and Jason Allbritton we will definitely be back for our next vehicle! They have been very helpful with what our price range was and what type vehicle we were looking for. There was no high pressure sale tactics and the overall deal met our expectations. The overall purchase took only three hours! We always use their service department it is very fast and efficient. I promise you, you will not get a better price or service anywhere.

rlhdonahue

Sep 12, 2012

I have been very pleased with the extremely high level of service that I have received on my visits to the Service Department at Southwest Ford! Jeremy has exceeded my expectations with the quality care he provides! His knowledge of the service that is needed on my Expedition, which now has close to 200,000 miles on it is explained in a way that I can understand. Most importantly, the wait time is always minimal which is a big plus in my book! There isn't anywhere else I would trust my Ford!

tolin2

Sep 8, 2012

Excellent service and great employees! We bought two new cars and the process was easy and we got great deals. We went to browst for vehicles at another dealer in the area and they not only weren't willing to negotiate, they acted like they could care less about our business.

Waybar

Sep 8, 2012

Very pleasant dealer to work with. No high pressure, great information, and easy transaction. Strongly recommend this dealership when purchasing a Ford vehicle. I drove 3 1/2 hours to purchase my vehicle. That should tell you something!

broskopf

Sep 4, 2012

Roy Dooley at Southwest Ford was prompt to assist us but not overbearing. He was able to show us deals we might not otherwise have been aware of that made us more inclined to purchase that weekend rather than delay. Unfortunately he wasn't working the day we returned but we found Michael Waitkus and the rest of the staff able to answer allour questions and extremely knowledgeable of the Ford truck line. I didn't get the old "Let me take that offer to my manager and see what he says." routine. A great sales price was offered, a reasonable trade-in price was given and the back and forth haggling, my biggest peave with dealerships, was kept to a minimum. Of course you'll feel your vehicle is always worth more on trade-in but,,, we were in the ball park. Not getting handed off sales person to sales person trying to manipulate the sale is what sealed the deal.

chris.szenas

Aug 31, 2012

Everything is right in front of you with Roy. There are no secret meetings and bait and switch games. A pleasure to deal with. Will recommend and buy again in the future.

sabetori

Aug 30, 2012

My experience with this dealership was great. Lee Forde was so flexible and helpful. Being completely new to the Texas area, and without family here, he was willing to meet me half way to see the car. Lee negotiated and discussed things with my father, and I really felt like I was taken care of here. I was made to feel like part of the family, and that was clear with the way I was treated and the service I was given. I would completely recommend this dealership to anyone looking for a vehicle. Beyond great first car buying experience!!

apinales

Aug 29, 2012

These guys are TOP RATED! They went out of their way to make sure I was satisfied.I have bought many new cars...........but never never was I treated so wonderful from the moment i first walked in to when I left They made you feel important. My husband will be buying a new truck in the future, he will definitly call Roy! I LOVE MY NEW 2013 Taurus SHO!!!

geeee

Aug 28, 2012

Contacted 6 dealerships within 200 miles of where I live in North Texas. Was contacted in short order by 5 of these dealerships including Roy Dooley,Internet Sales Consultant, of Southwest Ford in Weatherford, Texas. Roy stood out as most friendly and most interested in obtaining my business. With the assistance of Mike Waitkus, Internet Direcotor, we got an agreement worked out. Thoughout this negoiation, it was on a very friendly level and I had the distinct feeling that both were genuinely interested in what I wanted and were doing their best to satisfy my desires--and they did. Went over to Weatherford to complete the transaction where I was treated with the utmost respect and consideration. Turned over to Eugene King, Business Manager, to complete the paperwork. Eugene was also a great guy to work with. He and I had a very pleasant time while doing the paperwork.I am almost 80 years young and over the last 60 years I have bought a lot of vehicles. This was the first purchase in that time which was a totally pleasant experience. Southwest Ford has a great facility and I am convinced that they are into providing customer satisfaction without compromise. Would not hesitate a moment to recommend these folks. As most of my dealings were with Roy Dooley, I would strongly recommend that you contact him if your are considering buying a new or used vehicle. He is a great guy and not the run of the mill auto saleman.

sgraves

Aug 22, 2012

Within 15 miles of my home I have 2 large Ford dealerships. I went to both looking for a new Ford Platinum. After wasting my time haggling over prices of their truck and my Chevrolet trade I left disappointed, not with the prices but how I was treated. I was talked down to and felt like I was a number not a potential customer. Disappointed with the brand, I waited a month then drove out to Southwest Ford in Weatherford. I met with Mike Waitkus and Roy Dooley. These guys are great! The day I went out there it was sprinkling and both of them took the time to show me the Platinum and locate the color combination I wanted, in the rain. Both Mike and Roy were very outgoing, friendly, and made me feel that customer service was number 1 with them.Mike did a great job getting me the most for my trade and the price of the Platinum was very good. The quality of work was great. I had the dealership add a couple of options and the workmanship was excellent. I purchased this Platinum at Southwest Ford because of Mike and Roy and the excellent customer service. Both of them gave me their cell phone numbers and said to call anytime I needed anything. When I took delivery of the truck (raining again) Roy made sure that every question I had was answered and went over everything. Thank you Mike Waitkus and Roy Dooley for a great Ford buying experience.

Dianne Tawater

Aug 13, 2012

I had talked to Roy on the phone several time and he answered all my questions, which were a lot. I went in to test drive and he was very helpful and explained everything perfectly. I did purchase a car and was very pleased with the whole experience. I have purchased several vehicles from Southwest Ford and have always been pleased with the whole experience.

martiwc

Aug 11, 2012

I approached Southwest Ford through their website and was contacted by Roy Dooley from internet sales. Roy invited me to come in and he was very helpful. He knew the answers to all my questions (and I had a lot of them being an engineer). He found me the truck I wanted in record time and we made a deal. He even took the time to take me home in the truck so my wife could see it for approval. He helped with my trade ins (I had 2), and the deal worked out well for both parties. Roy followed up with me several times to make sure everything was working out ok with the truck. When I come in for oil service I always make sure I go visit Roy and say hello. What a great guy! I highly recommend both Roy and Southwest Ford in Weatherford Texas.

andrew.wells

Aug 10, 2012

Roy demonstrates superior salesmanship with follow-up. Shane was very helpful working the finance side to fill my needs. Everyone I had contact with was very friendly.

johnmarvin

Aug 10, 2012

This is my first thru the internet and this dealership.. I was more than please with how I was treated. The service was great even after the purchase. Hope to do business for many years to come. John McSwain

Thebyrds2012

Aug 5, 2012

WE HAVE BEEN EXTREMELY HAPPY WITH OUR NEW FORD F150, the guys were wonderful and very patient as I am full of questions and we were having trouble we couldn't decide between the Harley Davidson Edition of the F150 and The Platinum....... both are beautiful :). Mike was soooo patient as we went back and forth between the 2 trucks. we went back for the Sync class after buying the Ford Harley Edition. We were lucky that day Mike taught the class. SUPER JOB!! I will tell my family and friends to visit SOUTHWEST FORD when they are looking to purchase a new vehicle.

cynthiabyd

Aug 3, 2012

Great to work with these guys. They helped me help my parents. They offered great advice and gave us a great deal.Thanks to them both!

Jlangford3936

Jul 31, 2012

I had looked at trucks online and dealt with Eric and talked to him on the phone a little and sounded like a great guy, low and behold I get to the dealership and a man walks out and asks if I had anybody specifically I would like to deal with and I said I had talked to Eric on the phone. Well Eric walks out and from his greeting till I left I was beyond thrilled with the pleasure of Eric being our sales rep. Eric from the beginning never pushed anything on me and was very accepting to what I had in mind of what I wanted. He took what I was looking for and made it happen. Anything you have ever heard negative about sales-men, is completely wrong when you deal with Southwest Ford of Weatherford. I will definatly be reffering people to deal with Eric Wuestenburg. This was my first car to buy ever and it will not be the last. Eric has my business from here on out. Thank you Eric for the excellent car buying experience. It was a pleasure.

rchope

Jul 29, 2012

Best new car purchase experience I've ever had.Mike was very responsive, not pushy.I would not change a thing.I will definitely call him next time.Randy Hope

rdmcdougle

Jul 28, 2012

Had a very good of experience buying a new suv from Mike and Roy, even the finance guy was ok. Would have no problem giving a recommedation for them..

BigDaddy3

Jul 26, 2012

We worked with Roy 2yrs. ago when we purchased our 2007 Ford F-150. Roy was a new sales person with Southwest and was pretty much learning the ropes at that time. However, his friendly, outgoing personality drew us to him with the trust that he would help us find a solid truck....here it is 2yrs. later and our truck is running strong!! :) We recently purchased brand new Ford Flex and after doing some research on the Net and a couple of conversations with Roy, he was the First Step toward having keys to the vehicle we are now styling & profiling. Guess what in another year or so when we are ready for a truck----hopefully, a NEW one, Roy is the MAN for us----great guy!!

dferguson1971

Jul 25, 2012

We have had numerous dealership experiences over the years, but this experience has by far been the best we have ever had. We will certainly recommend this dealership and return in the future.

rylant

Jul 24, 2012

The coustomer service here was excellent. I feel that the team here went the extra mile to help me out with my purchase and my overall experience was exceptional. I would definitley purchase another vehicle from Southwest Ford in the future.

wkspring

Jul 16, 2012

I recently purchased my first car, a new 2013 Ford Edge, this weekend from SouthWest Ford and was very very pleased with the whole process. This was my first vehicle purchase and the dealership made it a very easy process from beginning to end. I started off online looking at the Ford Escapes and chatted with Roy a little before heading to the dealership. He showed me the Escape and answered all the questions I had. While he was getting my trade in valued I walked over and looked at the Ford Edges. He pulled the numbers for both vehicles and let me know the Edge was only a little more after all my rebates. I settled on the Edge and Roy got me squared away and introduced me to Jimmy in the finance department. Jimmy was really friendly and got all my info and worked with Ford credit to get me a payment I could afford and answered all my questions. It has only been 2 days but I am really happy with my purchase and will definitely be recommending Roy, Mike, Jimmy and the SouthWest Ford dealership in the future.

collegestation

Jul 13, 2012

I worked for Sewell in Dallas for over 3 years and I can say that the service I received from Southwest Ford, Mike Waitkus and Roy Dooley was second to none. I had high expectations from being in the car business and both Roy and Mike met or exceeded every one. I will definitely be purchasing my next new or used vehicle from them. Both Roy and Mike worked extremely hard to find the best value for my trade and gave me a great deal on my new 2012 Ford F150. My good friend recommended me to them after his great experience and I will gladly recommend anyone I know to go and purchase from Southwest Ford. I live 3 hours away from Weatherford and would gladly drive 10 to have the car buying experience I had from them.Thanks again Mike and Roy!Jackson

jdaker

Jul 9, 2012

Eric and Mike did an outstanding job start to finish ! Cut thru all the baloney which is exactly the way I want to make a deal on a vehicle. I hope the Service Department, ( when I need it ), follows these guys lead in customer service and , most importantly, understanding this customers particular needs etc.

Ellabullock

Jul 7, 2012

Southwest Ford, Lee, in particular went above and beyond to get is in a car that fit right in our budget an meets our family's need. The staff was friendly and the southwest promise beats any dealership we've been to in our car search.

kdmak123

Jul 6, 2012

Roy was fantastic! He got us the truck we always wanted at a price we could actually afford!We would absolutely recommend Southwest Ford and Roy Dooley to anyone looking or not looking for a new vehicle.

rtibbels

Jul 4, 2012

Eric Wuestenburg helped us so much with any concerns and his name is not on the list. Everyone was awesome and I found my new Ford home. I love my new 2013 Explorer and will recommend Southwest Ford to all my friends. Awesome Dealership.

jenarae

Jul 3, 2012

Very good at responding to emails and trying to help see an internet sales vehicle. I am from Kentucky, found a used truck on their website, talked to the salesperson the day before I decided to fly out to Texas and look at the truck. He picked us up at the airport in Dallas took us to the car lot and eventually I bought the truck. It took about three hours total from the air port til we drove off the lot. All of the employees there are very helpful and very friendly.

jayfra

Jun 29, 2012

Eric and his boss Lee Forde went the extra mile to insure we left with the vehiclewe wanted. Eric made sure my wife was familiar with the car. Very impressed.

Patimireles

Jun 28, 2012

I just went in for an oil change on my ford focus and started looking at the cars in the lot. One thing led to another and I got the best service by Roy that I ended up loving the truck he showed me that I just had to buy it and make it my own.

DaleBenthall

Jun 27, 2012

Roy Dooley found me the best possible deal for my new vechicle. I had several option of type of deals I could use and he found the best for me. He was very knowledgeable about all of the vechicles that he show me, was able to show me how the options and features work, he also explain options that were available for the vechicle. Roy introduce me to several people whom I may need to talk to in case I decided to add some options later. I thank Roy for his efforts. The whole staff of people that he works with were very considerate and helpful. I would highly recommend these guys to my friends.

ChadSams

Jun 23, 2012

Southwest Ford has been great to me this is my 3rd purchase from this dealership, and my 2nd purchase from MR. Roy Dooley!I am not only very satisfied but am completley satisfied with this transaction, and you can count on the Sams family making all future purchases from Roy Dooley at Southwest Ford in Weatherford, TX

teresamt1

Jun 19, 2012

I was extremely impressed with the service during my visit to Southwest Ford In Weatherford, TX. Mr. Dooley answered all my questions with patience and professionalism. If I asked a question he didn't have the answers to, he took the time to find out for me. His attitude and demeanor was down to earth. Roy helped me through the entire process of purchasing my new mustang. I would recommend Southwest Ford and Roy Dooley to anyone looking to purchase a new vehicle or even a used one. They provide friendly service and everyone is always got a smile on their face. Sincerely, Teresa M.

colt61408

Jun 16, 2012

Making the deal through the internet department was as easy as it gets! The good folks at Southwest Weatherford can rest assured that I will return for my next Ford purchase. I was thouroughly impressed with this group from begining to end. The staff was both friendly and informative knowing their products inside and out; and with all that Ford offers these days thats alot to know. If your in the market for a new Ford please take the time to head 15 miles West of the big city; Southwest Weatherford will make it worth your while.

rustmah

Jun 16, 2012

We have been totally loyal to Chevy most or our adult lives. That being said, we bought a 2012 Ford Lariat F150 w/EcoBoost. Not only do we love our new pickup, but we love the people at Southwest Ford, especially Brian Ahern. We had just been down the street at a Chevy dealer wanting to trade in our 2007 Silverado and were very disappointed by the salesman attitude. We, my husband and I, do not care for car salesmen as a whole, but had always been treated well by this particular dealership. Not this time. Off we went to see what the new Fords were all about and ended up having one of the most plesant buying experiences possible. The place was packed and everyone was happy. The customers were patient and the staff smiling and helpful. Then we were greeted by Brian. Since it seemed that everyone there was extremely busy and being pulled in serveral directions, we left a list with Brian of our must haves including the monthly budget and agreed to return later that evening. Not sure that Brian believed us, but return we did. He must have been watching for us because he was standing at the door holding up a key and grinning like a Cheshire cat. Now, I'm a skeptic and didn't really think that he could have met my wish list that fast and stay in budget....but he did. We took the pickup out for a spin and left with it a few hours later. The way Brian treated us was such a disconnect from our previous years of dealing with car salespersons. I mean, really different. I have to apologize to Brian for taking so long to get around to doing this review. Sometimes life just gets in the way and I let it. So, Brian, thank you so much for making this one of the best experiences we have ever had when buying a vehicle. I will say there have been a lot of jokes aimed at me for driving around in a Ford, but after they experience a ride (I won't let anyone drive it yet)their minds change quickly. Thanks again,Mary Ann

Niss799

Jun 14, 2012

My family and I would highly recommend this dealership, we have dealt with three others in the Fort Worth area where we live and would never go anywhere else but Southwest Ford, Weatherford, the people are never pushy, very well informed on any vehicle, pleasant, friendly and fun, not only did we get the two vehicles that we had gone in for but laughed and enjoyed the experience, not many places where you can spend so much money, come out smiling and feeling that you have had a good time and made new friends. Whether you are looking for a new or used vehicle you won't find a better place to visit. Thank you Kevin, Eric, Lee and Eugene for everything.

lisakeeble

Jun 6, 2012

the whole experience was pleasant and stress free. roy was very accomodating and professional. i would encourage anyone that i know to deal with him should they be needing a new car.

turcks

Jun 5, 2012

We started on the internet and Mike Waitkus and Roy Dooley helped me find just what I needed to meet my medical needs and work needs. They did just exactly what they said they would do and more. I bought a bed cover and a spry liner for the truck. The work was done and on time waiting on me when I got to the dealership to pick it up.I made two trips 300 miles each with a bad back to do business with them and if I had to do it all over again I would. I cover all of West Texas in my business and could do business with any dealership in West Texas but I will do business with Southwest Ford in Weatherford for my next vehicle which should be within a year. Best car buying experience I have ever had.

nicholastheczar

May 30, 2012

This is the first vehicle I have bought from Roy at Southwest Ford, but I can tell you it will not be my last. I have bought a lot of new vehicles, 3 alone this year, and this has been the BEST experience I have ever had when buying a vehicle. Roy helped me tremendously when I was looking for a F150 and now when we bought my wife a new 2013 Ford Explorer. I promise you, you will not get better service or price anywhere. Roy has a customer for life. I live in Houston now, and it is worth it to me to drive to Weatherford to buy from Roy, that is how good the service is. Thanks Roy!

ashlie_anne14

May 29, 2012

It was our second truck to buy from Roy Dooley and we will definitely be back again! He was kind, understanding of what our price range was, and what we were looking for! He met our expexctations and beyond! It was a great experience for buying our first brand new truck!

hoptoo

May 29, 2012

The sales team at Southwest Ford did an outstanding job locating a vehicle for my needs. My overall experience was excellent and I intend to be a repeat customer.

greenberetx

May 26, 2012

As a longtime Ford owner our family loves the brand. I hated to give up my 2001 Ford Windstar van but after almost 200,000 miles and a little prodding from my family, I gave in and called Southwest Ford and spoke to Roy Dooley.Roy took the time to answer my questions and not rush or pressure myself or my wife,even before we went to meet him at the dealership. We like that! I sold cars in the early 1980's and was all too familiar with some dealers who make a living on high-pressure tactics. Southwest Ford is a first-class automobile dealership group and Roy Dooley was certainly the star of our puchase of a 2012 Ford Flex. There was absolutely no pressure, no games, just a genuine care for people/customers and the best service I've ever received at any dealership by far.I was not only impressed with Roy and his Ford product knowledge, but also his attention to detail. We came in not knowing what to expect and left the dealership in a brand new Ford Flex and without feeling like we were taken. No hassle, no haggle, no negotiations! This was exactly the experience and outcome we desired. A great car, at a great price,at a great dealership! Thank You SouthWest Ford and Thank You Roy Dooley.We really appreciate everything you did to make our purchase awesome!!PS. The financing was great as well. Our sincere thanks to Jimmy in the F&I Department and all the staff at Southwest Ford!

chopper463

May 21, 2012

On may 11th 2012 i went to sw ford in weatherford tx to look at new mustangs. my sales man was Roy Dooley whom i have known for manny years as we graduated in the same high school class.I would recomend roy to any one who was looking for a salesman that is a straitshooter honest and does not put any pressure on you to buy.I traded in a 2004 gmc canyon and got what i believed was a fair offer.I i was able to buy a 2013 mustang at a competitive price and was in and out of the dealership in a little over two hours Everyone there was super nice and i abosutely love my new muscle car If you want a great deal on a new ford go talk to Roy and you wont be dissappointed. Chopper Stogsdill Springtown Tx

rkidd10129

May 21, 2012

After having the bait and switch done to me by five star ford, I went out to southwest ford they promised they would get me into a truck, they did it was easy to finance I walked out with my truck in less than 3 hours

christina beebe

May 19, 2012

Mr. Dooley went above & beyond what was needed to help us. By the time we arrived a Southwest Ford all we had to do was sign the papers. The car we talked about on the phone in transit to the dealership and Southwest Ford was going to send someone to pick it up and bring it to the dealership for us. Our daughter's car had broken and we got our new Fusion so that we could take our Expedition to her in Louisiana. Mr. Dooley went out of his way to make sure we would have the Fusion I wanted ready for pick up on Friday. We ended up buying the Fusion in the class above the one that we were going to buy. But Mr. Dooley's willing and work to make sure we had the car in time made our buying purchase perfect! Mr. Dooley is the only saleman that I will work with in the future!

davoandduck

May 15, 2012

I was refered to Mike Waitkus at Southwest Ford by a co-worker in 2009. It was a no-nonsense deal and I was very pleased with my new truck purchase in 2009. So now, in 2012, I called Mike Waitkus to initiate the deal on a new 2012 model. Again, it was a no-nonsense, no hassel deal. Mike and Roy Dooley are straight shooters and cut straight to the point on a fair purchase price and trade-in value. Both new car purchase experieces with Southwest Ford were very pleasant and I would highly reccommend contacting Mike Waitkus and/or Roy Dooley on any new car purchase.

mutze001

May 3, 2012

GREAT PEOPLE! Roy was extremely helpful. Will Buy with him again! The whole proccess was fast and easy. This is the second truck I've purchased from South West Ford and will be back. Tod was very helpful with the Delivery.

kim hatch

Apr 13, 2012

I would absolutely recommend Southwest Ford to anyone looking for a great deal and excellent customer service. I had the pleasure of working with Scott Vo. Scott was awesome to work with, he was very patient, friendly, and really worked hard to earn my business. Mike Waitkus was also great to work with, I have never had a better car buying experience because of outstanding people like Scott and Mike. They got me a great deal on my 2012 Ford Focus and with the assurance that they are there to help me if I have any questions or concerns.

Jsdodge

Apr 4, 2012

I recently purchased a 2012 ford f150 stx from Southwest.It was the best car buying experience i have had.I was in contact with Roy Dooley for a week before driving the 70mi.to weatherford for the truck.When i arrived at the dealership i was greeted by Mike Waitkus to get the deal going.Everone there was nice and friendly and worked with me to get the deal done.If your looking for vehicle definitelygo to southwest ford and talk to Roy.

bkstrange

Apr 2, 2012

From the moment that I was greeted by 'Big Tex' and everyone else involved in my purchasing process, I was treated courteously, respectfully, and the entire staff demonstrated the highest level of professionalism that I have ever encountered at any car dealership that I have worked with previously. Lynn "Big Tex" was awesome to work with, and went well beyond the call of duty by following me to Love Field to return my rental car and taking me back to the dealership to get my new truck (50 miles each way). WOW!They have set the mark for others to strive for.I love the F-150 FGX Super Crew truck and the Eco-Boost.A highly satisfied customer.

dbholland72

Apr 2, 2012

It was a great experience. I really do not like writing long reviews. We do wish dealerships could let one person make the sales deal.

paul.atwell

Apr 2, 2012

We went to Southwest Ford to see if we could find a small car for my wife. We did not really expect to be able to draive away in a brand new car that same day. But with Lynn's and Eugene.s great service, we were able to do just that. We both appreciate their friendly service.

js0618

Mar 30, 2012

Made buying a new truck fast and simple. Also there was no pressure to buy untill i was ready to make the decision. Would recommend to family and friends.

Techjake

Mar 27, 2012

This was the fourth car in as many years that I have bought from Southwest. Each visit has been good but this time was great with Roy Dooley. He was upfront and honest with what he could do for me. I started dealing with him over the phone and was able to get most of the details ironed out before going in. He had everything ready to go and was able to quickly navigate some hurdles we encountered. Roy is definitely the best that I have dealt with in a long time. Go see Roy.

TOMMYL20

Mar 22, 2012

BUYING A NEW CAR IS ALWAYS ONE OF THOSE ACTIVITIES I DREAD! I HAVE TO SAY THAT I WAS MORE THAN PLEASANTLY SURPRISED WITH THE TEAM AT SOUTH WEST FORD. MIKE, ROY, AND EUGENE EXCEEDED MY EXPECTATIONS AND MADE THE PROCESS AS SMOOTH AS POSSIBLE. THIS IS A DEALERSHIP THAT TRULY DEMONSTRATED THAT THEY STILL BELIEVE IN CUSTOMER SERVICE. MY FIRST INTERACTION WAS WITH MIKE VIA EMAIL. MIKE QUICKLY RESPONDED TO MY REQUEST FOR A NO NONSENSE PRICE WHILE CLEARLY OUTLINING THEIR PRICE AND AVAILABLE DISCOUNTS ON THE TRUCK I HAD REQUESTED. ONCE AT THE DEALERSHIP MIKE AND ROY WERE EXTREMELY HELPFUL IN VALUING MY TRADE AND HAD THE NEW TRUCK ALREADY PULLED UP AND WAITING FOR ME TO TAKE A LOOK AT. ROY ASSIST ME WITH THE NEW TRUCK AND WENT OUT OF HIS WAY TO MAKE SURE MY QUESTIONS WERE ANSWERED. EUGENE ASSISTED WITH THE FINANCE PIECE AND WAS ALSO A PLEASURE TO WORK WITH. I WOULD ABSOLUTELY RECOMMEND THIS DEALERSHIP TO ANYONE IN THE MARKET FOR A NEW FORD! THEY GAVE ME THE VALUE I WANTED ON MY TRADE AND A GREAT PRICE ON THE NEW TRUCK WITH EXCELLENT SERVICE ALL AROUND. IT WAS WELL WORTH THE DRIVE FROM DENTON! THANKS MIKE, ROY, AND EUGENE!

Jessrapattoni

Mar 12, 2012

Amazing service!! Very nice man and willing to work with you, doesn't not pressure you into buying anything! If you want to look/ test drive two or three cars he will let you, just to get the feeling of what it will feel like when you buy it. Also if you have children (we have a daughter that's 1 1/2) and he never got up set or changed his personally when she was being fussy. He was trying to keep her comfortable and happy as we were. You don't find to many salesmen that are willing to work with you after three hours & fussy child. Every sale's person in this dealership were very welcoming to us and of course our daughter (giving her balloons and letting her walk around) Yes we finally made a choice of a car after a couple hours of exploring cars & options. If I had to do it all over again I would & would high recommend this dealership to ANYONE that wanted a new Ford!

Mike

Mar 8, 2012

Well, this is my very first experience with South West Ford, in fact it's my very first Ford period. But I can honestly say, the customer service I received exceeded my expectations by a mile. Other than Ford itself not offering a very good truck month, I have had a outstanding experience with Southwest Ford and the people I met that helped me with my new truck. They were very knowledgeable, more than willing to help with any questions, which were many, and I felt very much that they went above and beyond to give me the best deal and service they could. I even special ordered my truck and there was nothing that they couldn't answer. I highly recommend them and I definitely would buy another vehicle from them myself!

good_72402

Mar 2, 2012

They were absolutely terrific. We arrived around 6 pm. They worked with us to find the best fit and the safest vehicle for my family and helped us fit it into our budget. Eric, Dan and the Sales Mgr (used) stayed late to help us arrange financing and we were able to leave with our vehicle. We love our Certified Pre-Owned Escape and would definitely recommend our family, friends and neighbors to shop at Charlie Gilchrist's Southwest Ford Lincoln Mercury!!! They made purchasing a vehicle painless!!! Thank you Guys!!!!!!!

pamy15us_2

Feb 29, 2012

I was shopping for a fuel efficient car to commute to work. Both guys made it easy. Found what I was looking for and I got a wonderful deal. The guys were great!!

Dana Rivard

Feb 27, 2012

Southwest Ford had the vehicle I was looking for with the options I wanted. The process of buying the car was very smooth, even with the necessary tedious paperwork part. The car had a mysterious scratch on the hood and they went to great lengths to ensure my happiness. I am completely satisfied with their service, would recommend Roy to my friends, and appreciated that they actually cared about my complete satisfaction. This is the first new Ford I have ever owned, and have been having quite a bit of fun with it so far. Worth the drive!

Sandoroo

Feb 25, 2012

Roy worked very hard to get us the best deal possible, the end result was a great vehicle which we love. We have purchased from Southwest Ford in the past and will continue to do so in the future.

Randall Parsons

Feb 24, 2012

I went < "shopping" and was greeted by Roy Dooley, from the Internet sales department. Roy was very knowledgeable, and friendly. He was willing to walk me around and provided lots of info on each model, accessories, etc; until I decided what I was really wanting. We shifted lots and Roy kept smiling and patient. When I found the one I wanted we were off. The paperwork, financing, information, dealing, were all up front and professional. I was really made a "deal I couldn't refuse" and even as late as it was, drove my new F250 home.Mike Watikus was personal and very open to communicate while Roy was busy with trade in, paperwork and all. Helped ease my mind on the purchase and was very friendly and open, even following the 12 hour day thay had all just put in.I will be buying my wife's new car from Roy, Mike and Southwest soon.Randall Parsons

codyrmoore

Feb 22, 2012

Roy handled the sale very professionally and presented a great price up front. He and Daniel Laux from their finance department created an enjoyable atmosphere in which to purchase a vehicle and were a pleasure to work with.

wsteen

Feb 10, 2012

I have bought a 2012 Ford Edge and a 2012 Ford F-150 from the internet sales team in the past two months. Both purchases went smoothly. Roy and Mike are personable and fun to work with.Wally Steen

mikebryan11

Feb 7, 2012

I bought two cars in the last month they did a great job on all fronts, follow up has been excellent and treated my mother and I like we were kings. thanks

rmeneley

Feb 4, 2012

I purchased a new 2011 F150 XLT in December because 1.a friend recommended the dealership, 2.this dealership had a high customer rating on the internet, 3.I got a really - really great deal on a purchase. My sales consultant was Bruce Williams and he was very knowledgeable about the F150 series. He was low pressure and professional, he considered my offers seriously and made my purchase a pleasant experience. In short I got rebates and a warranty that could not be beat by any other dealership. I've been a GM person for years but after the government bailout I decided to never by another GM or Chrysler product ever again. Ford has earned a reputation with me over the last few years and I like the way they approach the automobile business and how they treat their customers and investors. I highly recommend Southwest and will be a repeat customer. Thanks Bruce!

dale01

Jan 9, 2012

I took my 2002 Ranger to Southwest Ford to have the Cam sensor and synchronizer replaced. This is a common problem with the 3.0 Ltr V-6, there are many forums on the internet addressing the issue, and there is a Technical Service Bulletin from 2005. There was a recall on the speed control, so I decided to have both done at the same time. I had already priced the parts required for the repair and saw that it should require 1.2 hours labor. All together, the repair should have cost around $300.I met with the "service advisor" and told him what the problem was with the vehicle. I told him that I only wanted to have the parts replaced, nothing more. There would be no codes to diagnose the problem, as the problem only occurs at over 3000 RPMs and no codes are recorded over 2500 RPMs, this is also stated in the TSB which I provided to the advisor. When the "service advisor" returned two hours later with the estimate for repairs, he said that it would cost $566 to be repaired. The mechanic supposedly had already diagnosed the problem, for $89, even though it was not needed. The parts were going to be almost twice what I could have gotten them for at retail at any number of locations. They even tacked on 12% to the already inflated labor charge for environmental/shop supply fees. according to the estimate, this is for "nuts, bolts, washers, tape, rags, aerospray, shellac, solvent, carburator cleaner, towels, solder, battery cleaner, wire, window sealer, waste disposal, used oil, antifreeze and reclaimed R-12 etc." None of these would be applicable to my repair except maybe a rag to wipe the mechanics hands, and is that not a cost of doing business?The repair did in fact fix the problem, but I feel that the cost was way over the top. The "service advisor" spoke to me as if I knew nothing about car repair. I should have done the work myself, as it is a 30 minute for a competent mechanic, but since I was getting the recall work done anyway I decided to let them do the work. Considering the lack of responding to the customer's wishes and the outrageous pricing for a simple repair, I would not recommend this dealer to anyone. We are planning to purchase a new Edge in the next few months, but it won't be from Southwest Ford.

lkel777

Jan 5, 2012

EXCELLENT CUSTOMER SERVICES...Because of the excellent customers we received from Mr. John Talley, My husband and I decided to buy 2 vehicles (2012 Ford Explorer & 2010 Ford Explorer Sport). Great Price, friendly, helpful, explained everything well. You could not have ask for better services. I encourage all of you before buying a new vehicle from any other dealer, PLEASE stop by Southwest Auto Group in Weatherford, Texas. They will BEAT any other dealer's price. They will also fine the lowest interest rate. We were SHOCK to get 1.9% financing. M & L--Arlington, Texas

nknight

Dec 31, 2011

I live in a different city, and ordered my new vehicle by phone. Todd and Mike kept me well informed as to production and delivery. When I went to pick up my Explorer from the dealership they were both there to meet me, and help me get acquainted with my vehicle. Everyone was friendly and helpful. The only suggestion would be to have accessories in the store to actually look at, so it would be easier to order them.

3678BARNES

Dec 26, 2011

I have purchased many personal vehicles and company vehicles at several dealerships. Southwest Auto Group is at the top of my list for all future purchases. Honesty, straightforward good deals. This is a dealership that I would wholeheartedly recommend to family and friends.

bobbyguia

Nov 24, 2011

This is our second purchase from this dealership and have never had bad service, always friendly folks. Todays sale included Mr. King going back after already computing numbers to find that we were entitled to an additional discount via my employment. I call that going above what was necessary. Then was thinking we would be there longer in order to get car prepped, but find that Mr. Noah had already moved vehicle to proper area to have ready for us. Kudos to this establishment, they will always have our business.Mr & Mrs C. Paulson

bccarter

Nov 1, 2011

Roy was so helpful. Having problematic credit, he still worked hard to help me get into the vehicle I wanted. Amazing salesman and the most honest I've ever had the pleasure of dealing with.

shelbymohnke

Oct 20, 2011

I have owned more than 5 cars in the last 10 years and this was by far the best car buying experience I have had so far! Everyone at Southwest Ford was extremely helpful, knowledgeable, and friendly! The whole process was quick and very informative. Thank you so much-I couldn't be happier with my Southwest Ford purchase!!

maddog88

Oct 12, 2011

Southwest Ford is a first class dealership. I dreaded buying a new vehicle, until I met Roy and Mike. I was in no hurry to buy, and they understood and respected that. Once I was ready, they made me feel at ease throughout the entire process. Lee explained all of the finances with me, as well as going through all my options and laying everything out on the table. Thank you southwest.

John Gilley

Oct 1, 2011

We were in Colorado when we decided to order a new Taurus. Roy was very accommodating and emailed all the documents we requested, even the order form which we signed and sent back to him to order the specific car we wanted.

matt.coats

Sep 23, 2011

Roy Dooley and the team at Southwest Ford were a pleasure to work with. Friendly, kind, knowledgeable and courteous are a few of the words I could use to describe this group. The customer service at Southwest Ford is second to none. Roy Dooley went well above and beyond the call of duty to help make my car buying experience positive. Before during and after the sale, Roy was incredible. I you have the opportunity to buy a vehicle from Roy Dooley, do it, no matter how far you have to travel to Weatherford Texas. If you do, it will be worth your effort! Thanks for everything Roy Ill be back to buy from you again soon.

fellersr

Sep 21, 2011

Very easy to work with. No pressure tactics or game playing. Roy and Lynn were extremely helpful. I'd buy all my Fords from Southwest.

35lhokie54

Sep 20, 2011

I had consummated a deal for a 2011 Ford Mustang with salesman Roy Dooley on the telephone. I flew to DFW where my wife's cousin picked me up and drove me to Weatherford. Roy was very helpful, knowledgeble and courteous in getting me on the road back to Edgewood, NM. He also did a follow up to make sure all was well with the vehicle. I highly recommend this dealership and especially Roy to my friends and any future need I would have for another Ford product.Harvey Kimray

tpietzsch

Sep 17, 2011

Worked with Roy Dooley on line to work a trade and to buy a new car. We drove 600 miles to pick up our new car. The experience was worth every mile. Every detail was worked out before we left on our road trip. Roy was very courteous and worked very hard to get the price we needed to make the deal. When we arrived he greeted us and immediately took us to our new car. It was ready to go. We went for a test drive to be sure that was what we wanted. Roy walked us thru each step of the process and checked in on us to make sure we were not waiting unnecessarily. Roy did something no other sales person has ever done for us, he sat there and went thru all the owners manual and pertinent details of the car. He knew his stuff! The whole experience from the moment we walked in was very courteous, informational and professional. The whole staff was in sync (no pun intended)and they all made us feel very welcome. They have sold us on this experience, and the next time we go to buy, we will be going back to them!!! Can't say enough about this dealership. They conducted their business with a warm and friendly smile, they displayed integrity in their financial dealings, were fair with their price and made us feel at home. They took out the stress of haggling for a price which made this experience a very refreshing one. As a personal note to Roy. Thank you for the recommendation on the restaurant; the food was great!!!

msowards

Sep 16, 2011

I just purchased my first truck at Southwest Ford. They went above and beyond to make sure I left completely satisfied. Brian my salesman was a very impressive, honest, and genuine man. I couldn't have asked for a better salesman. In fact I was impressed with each and every Southwest Ford employee. I will be a customer for life and I will be recommending Southwest Ford to my friends and family.

hoshauer

Sep 13, 2011

We were able to work with Roy Dooley on an internet sale in person. He did not flinch when we brought our 4 kids with us to the dealership. We appreciated his interest in getting us the best car for our size family at the right price. We appreciated his laid back style (he wasn't being pushy trying to close the deal) and his honesty. We would definitely recommend Roy Dooley to others looking for a new/used car. Thanks Roy, you made it a pleasure.

TammieMorgan

Sep 12, 2011

Roy was extremely helpful and worked hard to get me into the vehicle I wanted. He didn't pressure me to go with something I didn't want because it would be better. He was well informed and looked until he found what I wanted.

dborgman1

Aug 24, 2011

I was looking for a new car or newer used car to trade up from our older model Tauras. Roy was the first person to say that I can help you with that. I was thinking here we go, just a salesman trying to make another deal with payments that I cannot afford abd because I am a woman he's going to mess around to keep me there. But Roy was TRUELY DIFFERENT. He listened to my needs and understood and took the time, the effort and did everything in his power to help us get into a newer car. He realized that we have a limit of what we can make for a care payment and we cannot go over that. He was AWESOME at helping us get out of our old car and into a newer used vehicle and our payments were even lower that what we expected. This was best experience I have had with this dealership, well any dealership in a looong time. IF you are looking for a new or used car I would recommend that you call ROY DOOLEY at Southwest Ford, any day of the week. He is an amazing salesman, person, and gentleman. Thank you Roy for everything that you did, it means soo much to us!!!!Danielle Borgman

Cliff & Bev

Aug 21, 2011

From the first phone call to the end of the paper work, couldn't ask for better or more customer courtesy. We were treated with the best respect anyone could ask for and more. Highly recommed Matt, Mike and the Southwest Dealership to anyone looking for a new Ford. We had been looking for a Bronze Ford F350, found it on line and went from there on the phone. Smooth transaction from day one, and very beautiful dealership. Had truck ready to go when we went in to look and deal, great deal on trade-in too. Very comfortable feeling to get what you want for the price that suits out budget and be happy with the sales people. We had a 5 hour drive to get there and would do it again, well worth the time for the price we got on the new Ford F350 truck. Jason the finance manager was very helpful with the financing paperwork to fit our budget and to suggest extended warranty on all the new computor controls. He explained a lot. Mike and Matt just made us feel at home and the overall visit was just wonderful. If you have ever had trouble with a dealer, give Southwest Ford a try, you won't be sorry, we will be back for any other new vehicles and recommed you to anyone who is looking. Thanks guys, Cliff & Bev

yobomba

Aug 21, 2011

I was in the market for a new gas mileage car with an interest in the new 2012 Ford Focus. I was in no hurry as I already own a 1998 Ford Escort that was/still getting 30+ mpg with no intention to trade-in the car. I met with Todd Kaess and explained to him what I expected from him and the service department if I purchased this new car from him. He promised a great experience and I ordered a new 2012 Ford Focus Titanium from SouthWest Ford.Todd met my expectations from the ordering process, financing, delivery & service. He and Mike Waitkus both have their hand in everything that involves the car by communicating with me anytime my car is in for an update or oil change. They see to it that I am in the loop on all service appointments and even have the car washed and detailed before I pick it up (which I really like!) Overall my experience could not have been any better.....no surprises, no disappointments.....very happy customer.If someone is in the market for a new car and want a no-hassle experience.....go see Todd Kaess and Mike Waitkus.

Carolyn Jo

Aug 16, 2011

Todd Kaess was very easy and informative to work with in buying my new Ford Fusion Hybrid. We also appreciated his promptness returning my e-mails and phnoe calls.

olvick

Aug 16, 2011

Several dealers, had a vehicle equipped similar to what I was looking for. All of the Ford Dealers I visited on line and on the phone were courteous, and seemed willing to go the extra mile to help me into the Ford of my choice. The intangible was how I was able to communicate and develop a dealer consumer/relationship. Roy Dooley and I, quickly established a rapport I was comfortable with, and the vehicle they had in stock met all my parameters. Southwest Ford in Weatherford provided a comfortable and orderly showroom, with an attentive, friendly staff. Their inventory was large enough to have a good selection of most models. The sales person and I were able to establish a selling price with trade-in over the phone. THis was anecessity as I live approximately 230 miles away in a different state.

huskerjmh20

Aug 15, 2011

Started working online with Roy, He was professional in all areas ( service, callbacks, courtesy, etc ) Very satisfied with truck so far, like everyone I wish we could of negotiated price of truck a LITTLE more. The experience is not over, I purchased truck with hail damage so I will be back to get it fixed, so we'll see if the service holds up after the purchase has been made???????????

texas.technoman

Aug 13, 2011

Auto dealerships have a reputation for leaving the customer with a painful experience. This is far from the case with Southwest Ford, and especially Roy. Everyone I met was friendly, and I assume that my follow-up experiences with them will be the same.

johnolivo

Aug 8, 2011

Roy Dooley has helped us tremendously in purchasing not only a new vehicle for my wife, but also pre-owned vehicles for my my son and daughter. He took a personal interest in what we were trying to find; the right vehicles for my family. He took the time to locate the types of vehicles and price ranges that we were looking for. We have purchased three vehicles through Roy just in the past six months and hope to deal with him again in the future when it is time for another new vehicle.

1sttimef150buyer

Aug 1, 2011

Having grown up in the car business, I have a unique view of the car business and of car salesmen. I found Andy to be not your-average-car-salesman. Andy was extremely helpful; informative; and, though the day was extremely hot, was never irritated. He showed us many trucks and worked hard to get us in the truck that we brought home. He also worked hard with the finance manager to get the payments in a comfortable range for us. Though he makes his living selling his cars, he did not make us feeling like we were just a commission. Southwest Ford was actually a very surprising dealership. They were the most helpful dealership we have dealt with. They really explained the different parts of the truck to us and helped us understand the new features.

rebeccaljones

Jul 28, 2011

I rate this dealer a 5. I went in thinking about a Focus but after a test drive and learning about the details I bought a Fiesta. As a female buying a car alone, Matt explained everything completely and gave me the best deal. I was able to buy a car the same day and they gave me an excellant interest rate. I am in love with my new car and thanks to Matt's Fiesta idea I get great gas milage now. I would recommend this dealership to anyone with credit issues. I will return in the future to buy again.

Greg martinez

Jul 23, 2011

I went into southwest ford with a very low budget expecting to leave in a vehicle that I could afford but would hate driving. Roy Dooley Worked to get me in a vehicle that I love with a payment plan that I can afford, believe me when I say next time I need a vehicle I'll be at southwest ford asking for ray Dooley I recommend all my friends and family in the market for a new vehicle to him he's great thanks Roy love the truck!!!!!!!!!!!!

kln3

Jul 22, 2011

Someone ran into my car and needed to get my Ford Edge worked on. The insurance company sent me to another body shop to get an estimate but was not impressed with the shop. I have purchased 4 cars from Charlie Gilchrist's Southwest Ford and have never had any problems so it was my first choice. I met Ken Eagleton and he noticed the estimate had been written up to repair the doors but they had been badly damaged and would need to be replaced. Ken called the adjuster and they came out to look at the car and approved a supplemental claim. I could not believe how the other body shop in Ft. Worth wanted to skimp on my car!! If it had not been for Ken Eagleton and Tommy Gray looking out for me I feel that my car would not have looked like it did before the accident. When I spoke to the adjustor he asked me why I was going out to Weatherford to get my car fixed when I live in Mansfield and work in Dallas, I could go anywhere closer? I explained to him that I have purchased 4 vehicles from Charlie Gilchrist and he has always given me a fair price, great service and I trusted them. The Enterprise Rental car guy also couldn't believe I came out this far. I picked up my car today and it looks GREAT!! I smiled because again I am not disappointed. Thank you Charlie, Ken and Tommy, we'll be seeing you for my next oil change. Susie Nichols

billsnewford

Jul 18, 2011

I live 15 minutes from 3 different Ford dealers but I drove 1 hour to Southwest Ford to purchase my new F150 Lariat. This is the third truck I have purchased from Southwest Ford. First, there is no haggleing over the price. If you are serious about buying, they get on the computer and in a couple minutes lay down the low price and that is the end of it. You can shop all the other dealers and write down their prices and South West doesnt even ask what the others are selling for....and their price will be the lowest! Then they have this thing called South West Promice...they change the oil, filter, and rotate the tires for free for the next 2 years! And wash it too! Then you think, sure all this free stuff, it will take all day for an oil change. Well it doesnt, their service dept is spotless, and fast. There are also other freebees that go with your new purchase too, like door ding repair, windshield chip repair, and more for free! But back to the beginning, while they send you to the finance man you new truck/car is being cleaned inside and out, and filled with gas...and with a 27 gallan tank on my truck thats close to $100.00 more I just saved. On this purchase I traided my old truck in and they gave me more than blue book for it. They dont try to force you into buying any extras. They tell you what they have ask if you are interested in any of them, and thats the end of it. They explain Gap insurance and their extended warranties and ask if you are interested in prices. They search several different fiance options and get the lowest avalible. You sign the normal stack of papers and they hand you your new keys and walk you to the front door where your spotless new truck full of gas is setting. Also the dealership itself... a beautiful building full of friendly polite people. Even if your not going to buy anything, you should go there and just look around at the beauty of the place. There is even a waterfall in the show room full of new cars and trucks. Its just an amazing place. Also if you are lucky enough to be there when the owner, Charlie Gilchrist, is roaming around in the building, he will even say hi. One more thing, I wasnt even going there to buy on this trip, I just wanted to see what all the hipe was about with that new v-6 engine that has the twin turbos and fuel injection. Well, I now owne the one I test drove!!If you want to buy a new car or truck, go to SouthWest Ford....you will never go anywhere else again!

katkynkel

Jul 17, 2011

My daughter's car quit working so I sold her my car and looked for a another one for myself. I wanted a good used car, so I emailed Roy Dooley with a brief description of what I wanted/needed to see what he could find. He responded with pictures and details on a few used cars there at the dealership. We were then able to find the one that was the best fit for my needs. The price was a little higher than I wanted, but they were able to negotiate a little. There was some issue with the finance department adding on extended service warranty and GAP insurance without asking first. Be sure to ask them about that PRIOR to seeking financing. This was the second vehicle we have purchased at this dealership in the last 2 months. This visit was quite a bit shorter than our 1st visit, which was GREAT! We would recommend Roy Dooley and Southwest Ford to all of our friends and family.

mary weir

Jul 11, 2011

Greg Sheilds & John Pressley were extremely professional and went out of their way to make sure they could help in any way. I purchased this car for myself. Being a Honda person for the last 16 years,it was a tough decision for me to change over to a Ford. I am so glad I did. I am so pleased with my Tauras and glad I made the switch. Everyone we dealt with at Southwest Ford were very kind and friendly and will use Southwest Ford for our next purchase of a vehicle. I have recommended friends to Southwest Ford. Mary Weir

remfire

Jul 5, 2011

Roy Dooley was the sales person I worked with on the purchase of the vehicle.Roy was very professional and courteous. The sales was negotiated by email and phone and he was honest and had a genuine interest in the customer

JohnDebbie

Jul 1, 2011

I drove 2 hours to buy my Ford from South West. No one in the area of Texas I live could compete with their price or selection of certified pre-owned Ford Trucks. Gary Osbourne our sales person was so informative, knowledgeable and great to work with. Before I even arrived he had a full fleet of trucks in my price range and features ready for me to test drive. I never felt pressured and he helped us make an informed smart decision. We are very happy with our purchase and of all the dealerships I have dealt with around the country and abroad,South West was heads and shoulders above. They also have a first rate service department that took care of some small issues that needed fixed upon our purchase. The finance people were great too and we bought our truck on a Saturday and drove it home that afternoon. I would recommend South West to anyone in the Dallas Fort Worth area and beyond. I drove from Wichita falls where I live.

Jerry gilbreath

Jun 28, 2011

Roy was very straight forward with me on all of the negotiations. I feel that I was given the best customer service and vehicle pricing that I could possibly have received. Mike was also very proactive in helping me get a deal I was comfortable with. It was one of the best buying experiences I've had.thank you-Jerry Gilbreath

1dudley

Jun 21, 2011

my husband and i had a very very good experience from the time we walked in there doors and it did not end when we drove off with our new truck . they were very friendly even the sales people that we weren't dealing with were very kind and friendly we are very happy with the product we have purchased we have never had such a great experience when purchasing a new vehicle,also they worked with us in-till we were happy with the financing and still stayed super friendly,i would say they have made customers for life. we have purchased our past three vehicles from Jerry's Chevrolet in Weatherford we went there to trade our truck in for a new one we ended up dealing with the manager tried the truck over night went back the next morning to make the purchase and our sales man was to busy to be bothered with us he was in the side office giggling with the young girls,we sat there for about an hour before he had time to say anything to us then after a while was told everybody is at lunch we cant be helped come back later we kept being blown off so that's when we went over to SouthWest Ford in Weatherford,TX and glad we did we wont be going any place else .

ggray6

Jun 19, 2011

Sales associate was very knowledgable of the product, he explained the features and the rebates on the vehicle clearly so there was no confusion.

rburns66

Jun 19, 2011

Best car buying experience I have ever had. No pushy salesmen no going back and forth to a manager. The price I was quoted is the price i paid. I puchased a 2011 f250 diesel 4*4 the truck is a beast.

SHaines

Jun 19, 2011

Great car buying experience! In my lifetime I have easily purchased over 100 new cars for business and personal use. I would put my purchase experience with Southwest Ford as one of the top three of all time and the absolute best in the last ten years. Mike Waitkus, Roy Dooley and Dan Laux did a great job of taking care of every detail and made us feel like we had known them for quite some time, they even put up with our new puppy we had to bring along. Not only them, but everyone we ran into at the dealership had the same helpful and welcoming attitude. No high pressure and no hype, just sound buying advice and a very fair trade-in valuation helped make this one great day for buying a new truck. Having spent some time with another local dealer before going to Southwest I was dreading the routine of negotiating, at Southwest there was no stress and no drama, just good folks doing their job in a professional and most helpful manor. I highly recommend Southwest Ford in Weatherford.

Hatlady817

Jun 17, 2011

This was the second time we have bought a car at Southwest Auto Group from Roy Dooley. We were happy the first time however we didn't go back just because of our previous sastifying experience. We once again went to several places after doing much research on cars. My husband was admanant that since the car was going to be mine to drive, that I had to make the decision. I was the customer that most salesmen hate because I had 2 extreme sets of criteria that I wanted in a vehicle. My husband and I knew going into this process that no vehicle was going to cover everything. Mr. Dooley at Southwest Auto Group is where we started since we were happy with our previous transaction with them. Mr. Dooley realized very soon that we were juggling a potential apples to oranges comparison challenge. He made us aware of that and proceeded to show us cars in each category. He presented the pros and cons of each car and guided us to and suggested other cars that we might want to consider looking at in order to obtain the best way of getting most of our wants in a vehicle after agreeing with us that we needed to stay away from making a fruit salad. Roy Dooley is a delightful car salesman in that he is not just a salesman, he is a living socialable knowledgable textbook about cars, and not just the makes and models that are on his lot. After thoroughly evaluating 9 cars, we found ourselves in the unique situation of me being equally happy with 2 very different models of cars. One was in the $15 - $17 thousand base price range and the other was in the $22 to $25 thousand base price range. The above cars were at two different dealerships and neither place had both kinds of vehicles. Once we had narrowed the choice down to two cars, we made each dealership aware of what models we were going to decide between. We were as honest as possible with them and Mr. Dooley was just as ethical and honest with us. He had the more expensive model, which is the one we ended up buying. We were impressed. Dan helped us with the final paperwork and receiving the check. He very effectively and efficiently presented the "extras" and never once were we pressured into buying anything additional such as longer warranties, road assistance packages etc. He did an excellent job of making sure that we understood the fine print and he got answers quickly when needed, while also being very personable and extremely careful in making sure the details were correct on the proper forms. Again we were impressed. After the transaction we had the pleasure of meeting Mr. Michael Waitus, the Sales Director. He is a man of integrity. I would like to highly recommend this dealership to any potential customers. They are not just trying to sell a product. Purchasing a car there is akin to going into an old time mom & pop hardware store and explaining your challenge. Not only are you shown what they have to offer you are provided information on various ways of getting your goals accomplished with great advice and personably fantastic service at the same time.

Robert Ward

Jun 16, 2011

Mr Dooley made our buying experience very pleasurable. He was extremely professional and knowledgeable and showed us not only vehicles that we had requested to see but some that we were not aware of. We narrowed our choices down to three vehicles two that we knew were in our price range and one that was a dream vehicle. Mr. Dooley knew that we do not like to haggle and that he had one shot to present us with his best deal. He not only met our expectations but exceeded them. Thanks to Roy Dooley (salesman) and Dan Laux (finance dept.) we were able to purchase the dream vehicle. Thanks guys!

jackielb

Jun 15, 2011

I would recommend these guys because they really went all out in helping find the right vehicle, for the right price. If you cant find what you're looking for these are the guys to go too. Great job. And not only were they courteous and friendly, the entire staff was the same, everyone who passed by me greeted me even thought they were not assisting me.

millerhal

Jun 11, 2011

Mr. Dooley and all the staff at the dealership were very attentive and took lots of time with us. Management and finance staff were also helpful and professional. This was my second vehicle to purchase from SW Ford and my son has bought two vehicles from them as well. I would recommend them highly. When I buy another vehicle I will be back. Overall an excellent experience and much better than the average auto dealer that I have dealt with. They had a much larger inventory of vehicles that interested me, so I was more likely to find a vehicle that I wanted. Give them a try, you will be pleased.

mec1948

Jun 6, 2011

My last car buying experience wasn't very good but after dealing with this purchase I will never go to another dealership except SW Ford again! I like the no non sense, no games approach to buying a vehicle. I ended up purchasing more options than I planned on but feel I was given a fair price for the vehicle and a fair trade and was never pressured on the deal. It is an amazing vehicle and I love all the extras.I was working in Weatherford several years ago and had used their service department which is the best - I was sorry they aren't very convenient now but think I will drive there to have my car serviced after the wonderful experience I had with the purchase.I highly recommend Southwest Ford!

rustyacheson

Jun 6, 2011

we was at southwest ford service department having new tires put on my truck due to a tire recall, and was looking at the new cars and trucks while work was being done, and was back at the superduty's looking when Mr Roy Dooley came up and asked if anyone helped us, which no one had helped us after approx 45 mins of looking. we got to talking bout the new 2011 superdutys and he said lets take one for a test drive so we did and Mr Dooley was extremely nice and professional (which Mr Dooley was in internet sales and came and helped us) so we decided to look at trading our car in for a newer car all because of how nice and helpful Mr Dooley was to us, and we decided on the 2011 Taurus and through the whole process Mr Dooley was extremely professional and did not push us on anything and gave straight up answers when asked a question... overall we couldn't ask for a better experience than what we had, all thanks to Mr Roy Dooley !!! when we buy again it will be through Mr Roy Dooley, thanks again for the great experience.......... George and Karey Acheson

Linder13_74

Jun 3, 2011

Our salesman, Todd Kaess' no nonsense approach was fantastic. Our deal was completed in less than 1 hour. This was a welcomed change after spending 2 full evenings and 4 days negotiating with another DFW Ford dealership. My wife and I felt as if we were treated with respect and we did not feel the dealership was trying to take advantage of us in any way. The deal was completed swiftly and accurately. The customer service follow up was also fantastic. Southwest Ford was everything, from the overall beautiful appearance of the dealership, right down to the details of the negotiation. I highly recommend this dealership!

Diana & William Buckingham

Jun 1, 2011

I have been wanting a Pickup and decided to look at Fords. I was looking for a used pickup just to haul odds and ends around and my flat bottom boat. I went to Southwest Ford and met Roy Dooley and was shown many used trucks and all looked good but I wasn't excited and the payments would be tough. Then Roy Dooley asked if he could show us a new pickup. He explained with the rebates and warranties and financing would make the payments lower on a new Ford pickup than a used pickup. We decided to buy a Ford F150 V-6 and Chad Williams helped us witht the paper work and explained everything as we went and we believe we got the best deal. I was very pleased that we were able to go through Roy Dooley for help and we did and do recommend him to go through for used or new purchases. We even took our daughter there to purchase a new Ford. I will go back again.

drdaddy

Jun 1, 2011

I was trying to shop for a car for my senior-mother from 4 states away as she lives near Weatherford. I was dealing with Mike Waitkus. He did not have the car we wanted available on his lot, and she needed to buy that day, but he bent over backwards to try and help me. He was honestly one of the best sales people I have ever dealt with! We located the car in Abilene and went and got it. Mike called a few days later just to ask how things went and said that eventhough I did not buy him, that he understood how we need to take care of our mothers and that he would always be there to make sure she had any service or help that she needed with the car. He gave me his email and direct number and told me or my mom to call anytime. What a guy! Skip the DFW and local dealers and go straight to Mike. This is how you run a business!

mjaml7

Jun 1, 2011

I was in need of a vehicle and went to Southwest Ford just to look and see what we could afford. Roy Dooley was our sales rep. he was very through and searched the lot for the right vehicle for us. We were very pleased with our overall experience at Southwest Ford and will definitely go back in the future. We purchased a 2011 Ford Escape. The next day we left to help my brother and his family move to Houston and it drove like a dream. Chad Williams helped us with the financing and I believe that God put us with the right people to make this purchase. Everything was explained in detail and if we didn't understand both of them took the time to explain so we would understand. I have never purchased a brand new vehicle and this was the best experience I could have ever wished for. Go there!!! It is worth it!!

npeak

May 27, 2011

I ordered an Escape Hybrid and it took a little longer to arrive than orginally expected. Mike emailed me every week with updates on production of the Escape. Roy went over everything and was respectful of my time. They were so kind to follow me home with my new Escape so I didn't have to come back when my husband got off work. This was very unexpected and much appreciated. I will definitely recommend and come back to SouthWest Ford.

rebel916

May 24, 2011

My wife and I purchased 2 new vehicles from Southwest Ford.....a 2011 Ford Edge and a 2011 Ford Explorer. Roy was our sales person and he was great to deal with, the whole process was smooth and painfree.We had a small issue with the Sync system on the Explorer which involved me having to take the vehicle back to have it serviced. Mike Waitkus, the Sales Director, offered to pick the vehicle up from our house and offered to loan us his vehicle (I took him up on the loaner vehicle). The issue was resolved on the same day. **** On the way home I noticed that they had topped off the fuel tank ***** Wow, I never expected service to this level from a Ford Dealer. We owned a Mercedes prior to this and never received service like this!!!

sandman1903

May 18, 2011

My name is Troy McFarland. My wife and I seen a Mustang we were looking for in the inventory of Southwest Ford in Weatherford. I called the dealership and spoke with Roy Dooley and he told me the car was still there and off we went to Weatherford. When we got there we meet Roy and took the car for a test ride. Told Roy that this was our anniversary and I was ready to buy the car for my wife if he can get the price where I wanted, without hesitation Roy came back with an offer I couldn't refuse and off we went to our anniversary dinner in our new 2012 Ford Mustang ! Thanks to Roy Dooley and Southwest Ford! Good job!

vduffy

May 17, 2011

Mr. Roy Dooley is a great person to deal with. He really listens and takes the time to give you personal attention. It was a pleasure to do business with Mr. Dooley. Mr. Dooley spent a great amount of time to keep me advised of not only the vehicle I specified but also better equipped vehicle at my price range.

bigrod

May 8, 2011

Mike and Matt were outstanding, they remained patient and understanding with us during a delay in our purchase. They kept us informed of the status of our 2011 Explorer Limited through build and shipment. Everyone involved at SouthWest Ford was outstanding. Nobody pushed anything on us like the typical car dealership. Dan, the technology guy, setup and ensured my iPhone was synced with the MyFord Sync, he also walked us through some of the other technological features of the Sync. Matt took time to go over the MyFord Touch process, showing us many of the extensive technological features Ford has included. SouthWest Ford is a top-notch dealership that I recommend to anyone. We chose to drive the 2+ hours to deal with SouthWest instead of using our local Ford dealership. Overall everything was fantastic, thank you Mike, Matt, and everyone at SouthWest Ford!

Boss Hoss

Apr 29, 2011

Outstanding Buying experience on my Raptor! Everyone at this Dealership was very professional, friendly and Ethical! Will be doing future business with them in the future. When I placed the cold call to get more information about the Raptors they had my questions were answered promptly. In fact, within the hour complete with the print outs of the vehicle equipment lists of the colors I was interested in!Very if not the best experience I have had buying a vehicle and this includes Lexus and Mercedes Dealerships!

Dougyounger

Apr 28, 2011

We requested a certain truck the employees from Southwest Ford spent over a week looking for that truck when unable to get it they spent more time helping us find another truck that had the options and color we wanted. We have purchased 3 other trucks from Southwest Ford and have the oil changes and standard service done there. All our experiences have been wonderfull. All the staff are always friendly and helpfull.

DansydHowell

Apr 25, 2011

One of our cars blew up its radiator on Wednesday and we realized it was time to retire the car. We called Lynn "Big Tex" at SW FORD, who is a friend that we were looking forward to doing business with. He was extremely helpful, telling us about several options and cars we could look at. Thurs. morning he called to say he had just received 2 Ford Focus cars which were hot off the assembly line. We couldn't believe it was a 2012! We didn't know about the Focus, but we read an article in Car and Driver about how the Focus was rated tops in its class. We each drove the car Friday morning and loved it. Lynn discussed our options and told us about the amazing free service SW Ford provides its customers. THen Lee came and talked to us some more. We were very impressed with him as well. Chad was our finance guy. We thought we would have to put a large down payment down, but he told us that because we have great credit, we could finance the whole price. We also appreciate the rebate. The price was affordable for us, so we were perfectly satisfied.

cwvick

Apr 24, 2011

We were most impressed with the friendliness and attentiveness of this dealership. They were very informative as to our options and really listened to what we wanted in a vehicle. The facilities were beautiful and clean and all the employees were courteous.

kb10107

Apr 22, 2011

After a completely unsatisfying ownership experience as the result of poor dealer service (multiple days to complete routine maintenance procedures and constant upsell pressure for unnecessary service and unwanted accessories) with a local Southwest Ford competitor, we were pleasantly surprised at the courtesy and willingness to go the extra mile (literally) to obtain a car equipped exactly how we wanted from another dealer. Financing was quick and easy and all our questions were answered. I;ll definitely shop Southwest Ford first for my next new car.

M & K Fagan

Apr 17, 2011

Our experience with Southwest was a joy, we consider it a gift from God. Andy Caperton was such a breath of fresh air, we do hope that the management at Southwest realize just what they have in Andy, he is a blessing to deal with and professional to the max without being a stuffed shirt. All of the staff we dealt with at SW were so kind and friendly, we stopped in just to look and ended up driving away with a 2011 Ford Escape, it was late in the evening and time for everyone to leave for the day, and they totally went out of their way to make us feel like we were the most important event that was happening and we had more than their undivided attention. We would like to recommend SW to everyone who is looking for a blessing in the auto buying experience, we were so blessed and we totally recommend SW to all, you will be treated with respect and walk away floating on air, or driving a new vehicle, which ever you prefer. We Wish God's Blessings to all the Staff at SW Ford/Weatherford, and an extra measure to Andy Caperton, who is in his own entity, a blessing from God.M & K FaganBrownwood, TX 76801

laholloway2000

Apr 2, 2011

In the end I was very satisfied with my results. I did feel bad that I haggled so much on the price because I honestly think they could have done better without me having to. The staff is very nice. They did everything they could to offer me what I wanted.

BobShirron

Mar 15, 2011

Superb service, customer courtesy, and quality of work/effort to support my purchase of a new truck. I was handled great from the first phone call to the last piece of paperwork. I will certainly speak highly of Southwest Ford and all of the folks there that helped me with the sale. Chad Williams in the Business Office and Roy Dooley, the saleman, were outstanding.

newrealization07

Mar 9, 2011

Everyone at the dealership worked very hard to find a great vehicle for me and was extremely friendly. I drove 9hrs to this dealer as it was recommended by close friends and it was worth every mile of the drive! Also, the staff was very concerned with my happiness and did their best to accomadate me.

djb

Mar 7, 2011

Salesman and finance person were very pushy. Told them we were not interested in purchasing that night just test driving. Kept on and after the financing was discussed we told them we were not sure and wanted to look at other options. They tried to get us to go ahead and sign the papers and take the vehicle and they would try to get a better deal. Very pushy!!!

NewToTexas

Mar 6, 2011

First off we are very new to Texas and didn't know what to expect with our first car buying experience here. The people at SouthWest Ford were very friendly and welcoming from the beginning. The dealership was very clean and inviting. Overall our experience with SouthWest Ford was great. We knew exactly what we were looking for before we arrived. Roy Dooley (sales) had the car ready to look at and test drive the moment we got there. The car was exactly as described in the online add. The price, however, was higher than was described online. They said it was an honest mistake and Roy (and the sales management) apologized for the error and offered some good faith and lowered the price to what we felt was very reasonable. Overall the process was very low pressure and Roy was committed to making sure we understood the ins and outs of deal.Based on previous experiences of buying cars we were expecting a bit of a run around with the financing. We were literally shocked with how upfront and honest Chad Williams (finance officer) was about everything. We knew our credit was not top notch and were expecting to be told that we would be getting a great deal at 15% or higher interest. When Chad came back with the first financing break down I told him that everything looked great, but I knew that the interest rate he had written down (4.9%) was impossible for us. He then flipped his computer screen around so I could see it and sure enough 4.9% was true! Not only did he not jerk us around and play the whole "I am your friend, but the bank is the greedy bad guy here" routine, but he actually worked with us to explain all the options and we left with a payment that is about $50 a month less than what we had expected and planned for.I would recommend SouthWest Ford to everyone. They will be our first consideration the next time we are in the market for a new/used vehicle. Thank you SouthWest for the great welcome to Texas!!

jodieasley

Feb 9, 2011

We really liked our internet salesman, Chuck. He was very friendly and honest with us. And Chad helped us out of a bind with our financing. We have come to Southwest Ford before and always for our servicing. We will definitely return for our next vehicle.

sfiguer8

Feb 8, 2011

I am currently in the Military and I knew what type of vehicle I wanted so I decided to go through USAA plenty of dealership called me but nobody really offered me the price I was looking for until Matt called my wife with the details. He was very helpful he provided detailed pictures of the truck along with a price break down of the vehicle. He provided us with everything we needed to decide and make the 3hr trip to Southwest. Once we arrived there Matt and Mike made me and my wife feel welcomed. The truck I wanted had everything I was looking for and they even washed it for presentation I did not have to look at another vehicle, during negotations they offered us a great deal on our trade in and worked with the numbers to make us feel comfortable with our purchase. Now I have my new truck and I will be back up there to get my remote start installed and Im not even worried about the 3hr trip because I know I am in good hands. Thanks for Everything Matt and Mike we really appreciate it

shannond

Jan 25, 2011

I purchased a (new to me) 2007 Ford Edge this past weekend. Everyone that approached me was eager to help and immediately made me feel at ease. Purchasing a new vehicle was a big decision for me, but they were patient and reassured me every step of the process. I had a type of vehicle in mind that I wanted, but was not sure what would suit me. The first vehicle they suggested I test drive was exactly what I had been looking for!They were upfront, honest, negotiated a price that was fantastic, and gave me a fair price on my trade in. The finance department listened to my needs and was able to give me several choices in financing. I felt GREAT about my purchase as I was signing the paperwork.I was very impressed by the 'Southwest Promise' and feel confident that if any problems should arise that I will be well taken care of. I walked in as just another person looking at vehicles, and left feeling like a part of the Southwest family!

Koda#2

Jan 24, 2011

This was a second purchase at Southwest in 6 months. Andy was wonderful to deal with -- very friendly and not overbearing. He was very quick to want to please us in our purchase. The paper work was done quickly with no hassles --- it was a pleasurable experience considering we have had some very bad ones!

cmcelroy

Jan 19, 2011

Southwest Ford provided excellent service for my new F-150 purchase. Their sales team was very professional, curtious, and punctual in finalizing the sale in order to meet my deadline. I live in North Dakota and the price was so unbeatable I saved money buying it in Texas and shipping it to me.I would recommend Southwest Ford to all my friends and family.

Eaglex1983

Jan 18, 2011

I have been shopping at Southwest Ford as well as Charlie Gilchrist entire Autoplex to include Suzuki for going on two decades. Staff is impecable and service is unmatched in the REGION. If ever a time comes to purchase a new or used vehicle the only place I even consider is SOUTHWEST AUTOPLEX...cause if Charlie Gilchrist is in control you will get sales and service that exceeds excellence in every dealership!I have referred MANY, MANY friends and family over the years and we all agree that Charlie Gilchrist and his staff cannot be beat when it comes down to attention to detail and service.Anyone can sell you a vehicle...it's the staff and service that makes it worth buying. If you can't support a good sale with awsome service then why bother! Chris Bonnett is the GSM and he leads a staff of SALES PROFESSIONALS in every stage of the buying process and Jimmy Ogle takes it from there to see that every service need you have it met!Charlie Gilchrist would have it NO OTHER WAY! If you're in the market...I STRONGLY suggest you visit a Charlie Gilchrist store...you'll never shop anywhere else...that's a PROMISE!

fordstroker350

Jan 18, 2011

I purchased a 2011 F-350 from Southwest Ford and could not be happier with my experience. Chris gave me a great price on the vehicle with no back and forth haggling. Kevin knew this vehicle inside and out and took the time to make sure any and all questions were answered during delivery before we left the lot. Chad in finance knew how to do his job quickly and efficiently, was looking out for the best interest of us, the customer, and also was very laid back and easy to talk to.We never once felt pressured in this dealership to do something we didn't want to, and really felt like we were appreciated and not taken for granted. It is about 45 minutes from my house to this dealership, but I will gladly take that drive (and pass MANY other Ford dealerships along the way) to take my vehicles in for any service that may be needed in the future. The next time I purchase a new Ford, I will be doing it from Southwest Ford. I highly recommend this dealership and confident nobody will come away disappointed.

megleif

Jan 18, 2011

At the dealership we had a very pleasant time dealing with Bill Powell. I have purchased many vehicles from several dealerships but have never enjoyed the experience as much as we did working with Bill. Thank you for your time you spent with us Bill.

crmassey

Jan 12, 2011

I am verry pleased with my new 2011 ford superduty pickup. The diesed enjine is the quietest I have driven. I am impressed with the rear electricly lockiing axle. I have bought a new pickup every 2 to 3 years over the past ten to twelve years, and this is the best one that I have owned. I have not needed service on this one but the service people have always been helpful.C. R. Massey

jharveyiii

Jan 10, 2011

Matt and Mike were very friendly, not pushy, and very helpful. It was sometimes hard to get through the telephone system to them, but they are usually busy dealing with other customers. However, the telephone receptionist could have done more than just dial their telephone numbers.I ordered an F-250 on November 24th and they said they thought it would be delivered before Christmas--about five weeks. I was dubious, but he vehicle arrived on December 20th!The only jarring note was that, when I arrived to receive the truck, I was taken to Finance to complete payment. The individual I was taken to was on the telephone and told me to wait outside the kiosk. We spent the time looking at the vehicles displayed on the floor. After about 30 minutes, I went looking for him. He acted miffed and said he had been looking for me. After that minor exchange, we completed the transaction quickly and we were on our way with the new truck.Matt James offered to explain all of the features of the truck, but I was already familiar with them and, since I had another appointment, I passed.

davidstoi99

Jan 6, 2011

The employees at Southwest Ford know the true meaning of Customer Service. I did not stop in that day to purchase anything, but right away I was greeted by a very friendly salesman.That salesman was also helping another customer, he got another salesman Scott to help me. Scott was very knowledgeable about the Ford F-150. He was able to answer all my questions. Southwest had the truck priced right and it didnt take long for a deal to be worked out. I was then sent to finance were Chad, also very knowledgeable and I worked out the final details. Great Customer Service!I have since had to use Southwest Fords Service department, for a routine service. This was Christmas Eve and the service department was also GREAT! Being how it was Christmas Eve, I can see how people can be preoccupied. The employees that I delt with, and I wish I had their names, they were GREAT! AWESOME JOB SOUTHWEST FORD.

Adair

Nov 17, 2010

Every single person I had contact with at South West Ford was friendly and very patient! They took the time to explain all the new features on my new Fiesta to me, and made sure I understood everything. I am not a celebrity, but they made me feel like one!

sadieedwards

Oct 4, 2010

I had a wonderful experience at SouthWest AutoGroup Weatherford, Texas. I traded in my vehicle for a newer one and our salesman, Justin Rogers was very polite and helpful. I recommend him to anyone looking to buy a car. Thanks so much for making my purchasing experience as easy as it was.

verk

Oct 2, 2010

This is the third vehicle I have bought from Southwest Ford in the past 5 years, the second in the past year. By far it is the best dealership I have ever done business with. Both the sales and the service departments are outstanding. Its clear that Chris Bonnett sets the tone for the rest of the employees and everyone is knowledgeable, pleasant and helpful. It is obvious they enjoy working at the dealership. Add a great line of Ford vehicles and a outstanding dealership like Southwest and you have winning combination. I simply will not do business anyplace else.

rick03

Sep 29, 2010

SOUTHWEST FORD IS GREAT! I HAVE BOUGHT 3 BRAND NEW F150 TRUCKS FROM THEM, AND WOULD NEVER THINK OF GOING ANY WHERE ELSE, GREAT JOB SOUTHWEST FORD! ALWAYS CURTIOUS AND PROFESSIONAL. FORD HAS ALWAYS MADE A GREAT PRODUCT, AND I WILL CONTINUE TO PURCHASE MY FORD PRODUCTS FROM SOUTHWEST.

xoxogirl22

Sep 27, 2010

I give Southwest Ford 5 stars in new car sales! I have bought two new Fusions there, and both times have been fantastic experiences. The salesmen are polite and friendly, the ones I had were not that pushy, they just answered questions I had and showed me the bells and whistles of the cars, which basically sell themselves! Finance was pretty easy, they looked for the best loan for me with the lowest interest rate, which I really appreciated, they could have easily financed it through their main finance company and not bothered looking up a better deal for me. I thought the entire process was easy and I absolutely love my Fusion. Also, I definitely recommend to add-on the Auto-Butler service when you are in Finance, it is defintely worth the money!

jamktc6

Sep 22, 2010

Leslie Jay Wellborn & Mildred Wellborn , just want to say that this is the best and most fantastic experince in buying an automobile , in out entire life. We have bought automobiles in the past from other dealer ships over the years , and have never had anyone to treat us like we were important and part of a family . Thanks to all the people that help make our Car buying as great and as smooth. Special thanks to Lee and Cody , you guys are the greatest, Thanks "SouthWest Ford , in Weatherford Texas !! " Thank you ,Leslie & Mildred WellbornP.S.We are just loving our new 2011 Ford Focus, fantastic car.

greenwoodfarminc

Sep 12, 2010

I bought a new Ford Taurus at SW, which is unusual because I only buy a car once every 10 years. So I was impressed that I got the best imaginable price from SW Ford --- in fact, it was the same as my last car purchase a decade ago! And a got a larger, more "bells & whistles" car. I am totally converted from the European cars because the styling and details of new Fords now match or exceed all my comparisons and are priced much, much better. After 10 months, the car is still performing great and still has the "brand new" feeling. Love it!

dcallender

Sep 6, 2010

After meeting with Brian on several occasions, we were able to get a great deal on the exact truck we wanted. all members of the staff from sales to finance were awesome to deal with. if we ever need a new car in the future we will certainly be calling on Brian, thanks so much.

Larry Bartoli

Sep 1, 2010

I have dealt with Charlie Gilchrist since 1993 and have bought personal as well as business vehicles from his dealership. I even recommended him to my son and sister whom have purchased cars there. Biggest asset is his office is open to all with no secretary/traffic cop to screen or redirect you. Any issue he addresses personally and he is the one responsible for the answer you receive. Some mega dealerships you cant find the person that is responsible for an answer. He as well as his employees not only have earned my business but my repeat business as well.

cbabgolfer

May 24, 2009

I called the manager Chris Bonnett about purchasing a new 2009 Ford F150 Platinum Truck. He assured me that they had the vehicle and that I needed to come out and see it. I was very leary about that knowing that most dealerships would tell you they had the car just to get you out there. He set me up to deal with the sales director Shane Hacker and the finance director Roger Newberry. I made my way from Arlington out there to meet Shane and he already had the vehicle pulled up and clean for me to look at. After a very simple negotiation process I spent some time with Mr. Newberry who arranged financing within 20 minutes and I signed up for my new truck. This was by far the easiest and best experience I have ever had buying a car. I will drive 30 minutes for my next vehicle and every other one I purchase. This is the most professional staff and beautiful dealership I have ever encountered. I strongly recommend this dealership and purchasing a vehicle from them.

cobrafan98

May 20, 2009

I have personally bought six vehicles from Southwest Ford in Weatherford, Texas over the past twelve years and others in my family have also purchased vehicles there. The selection provided by Chris Bonnett, the Sales Manager is outstanding, second to none! I tell them, first thing, give me your best price because I am not going to haggle. Their price is always way better than the other guys. When I need service, Jimmy in Service has the best team I have ever seen. I never worry about getting ripped off at Southwest Ford in Weatherford.

Catherine76

May 19, 2009

I have been a customer with Southwest Ford for over 7 yrs on the sales and service side. I would not take my vehicle to any other dealership! The sales managers go out of there way to make sure you are happy before you leave the delership with your new vehicle. The service advisor I dealt with was very kind and made sure my vehicle was done in a timely manner.

billsnewford

May 12, 2009

This was the quickest car buying experience I ever had. The sales man was very organized and didnt play games with me. Knew knew everything about the truck I purchased and went over all the operating proceedures that were new to me. He was very polite and dressed nice.I should also mention the finance expert, Skip, he was the best I have ever met. I have bought a dozen new cars in my lifetime and never have I met a finace person that was as sharp as he was. As was the salesman, Skip was also very polite, organized and fast. Between the two of them, I look forward to buying my next car, rather than being drained and dreading the next time I have to buy a new car.