Used Cars for Sale at Spikes Ford in Mission, TX
1,496 miles away from you!
Spikes Ford of Mission offers you the opportunity to find used cars by Spikes Ford. Spikes Ford is a trusted dealership serving clients throughout Mission, in search of certified used cars. Also, Spikes Ford is a very reliable dealer recognized to offer you a huge selection of affordable, reliable used cars. You can filter the listings by used cars for sale by Spikes Ford to get the affordable car that is right for you.
Location: 805 E Expressway 83, Mission, TX 78572
Phone: (195) 658-5160
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What’s more, Spikes Ford of Mission has been on the market for a very long time and remains the preferred dealership for buyers looking for used cars and trucks for sale. From low mileage used cars to cheapest used cars, there is something for you from Spikes Ford. Check out the listings today to find the right car for yourself. Spikes Ford is definitely the best place to buy used cars online.
James May
Nov 20, 2016
Very good, excellent, muy bueno service. Excellent workmanship. I like that I didn't have to wait too long. Claudia gave me a time to bring my vehicle, and it was on time.
pablo
Sep 2, 2016
HORRIBLE STAFF MANAGERS AND THAT COST SERCVICES ARE SAD
Jaime
Aug 15, 2016
Excellent job I love my salesman he always is taking care
Frankie J
Jun 8, 2016
Bad experience with on-line service never replied back on my request:(
Diana Lopez
Apr 12, 2016
I upgraded from a 2013 Expedition to a 2016 Expedition. Michael Ramirez was very helpful and found me exactly what I wanted. Everyone around there was very courteous and friendly. I have had a great experience there at Spike's Ford all the time and I will continue to go there and recommend them to Michael like I always have.
HL
Dec 28, 2015
Since purchasing my 2013 Certified Pre Owned Ford Escape in October of 2014 and I have had nothing but negative experiences as a customer. A couple of months after my purchase, my car began lighting up notifications regarding engine maintenance along with the check engine icon lighting. I quickly learned that, that notification meant that I would have to turn the car off and then on before I would be able to drive it. After taking it in quite a few times, the problem is still ongoing. Recently, a different notification lit up along with the engine light. It strongly recommended that I replenish the engine coolant level. On my last visit, December 12th, I visited the Spikes Ford quick lane to get an oil change and asked them to check the engine coolant (since I checked out myself and saw that it did not need refilling), as well as the engine light that was on. The cashier informed me that they would need to replace some valves so they would need to keep my vehicle over the weekend, in addition, I would need to pay a $100 deductible because I was now only covered by my extended warranty since I had exceeded the 30K mile warranty. I asked if they would reconsider charging me the $100 since I had already taken in my vehicle so many times and the problem kept persisting. The cashier asked me to leave my car regardless (they got me a rental) and she would look into the history of the vehicles maintenance/repairs and would inform me if they would be able to waive the deductible. About halfway into the week, I get a call from Spikes Ford informing me that my car was ready for pick up and I did not have to pay. Upon turning on my vehicle, the engine coolant notification immediately popped up. I go back inside and after taking a quick look under my cars hood, I am told the mechanic provided inaccurate diagnostics and theyd have to keep my car a few more days to take a closer look at it. About a week passes by and I have not heard from Spikes, I call a few times and I am told every time that they dont have an update and theyll go to the back to see where they are at with my vehicle and will give me a call within a few minutes, but they never called back. After a few days of that, I finally get ahold of someone that did call back after saying she would. She says that my car was ready, that I was still not going to have to pay the deductible, and all I had to do was refill the rental with gas and I was good to go. Upon arriving to the dealership, I am told that I have to pay the deductible! I explained my situation and informed the cashier that they had resolved the issue with the deductible. She leaves for a few minutes and returns with Alden Rush, Vehicle Advisor, who I had the displeasure of dealing with for all of my previous visits. Without even greeting me, he jumps straight to telling me that he cannot cover the cost of my vehicles repair because I exhausted my cars 30K mile warranty and I have to pay because my car has had a different issue every time Ive taken it in. I expressed my frustration to him, explaining that I did not understand why I was being charged when I was explicitly told I was not going to have to pay for anything, that I was short on cash and the only reason why I had left my car behind was because I was waived the deductible fee. Also, because there is not one single person that was ever able to tell me what was wrong with my car, nor what they did to fix the issue. He replies by telling me that he cant release my car until I pay. Again, I tell him I am not paying because I was told otherwise and it is not my fault that his dealership cant fix my vehicle. He then sternly told me not to raise my voice, extended his hand with my car keys and told me to leave. I no longer feel welcomed at Spikes Ford, and am now forced to look for another place to get my car serviced. My experience has been completely disappointing each and every time Ive visited spikes ford.
Raul Gutierrez
Dec 11, 2015
They treated us with respect and were very helpful
Daniel Rodriguez
Dec 2, 2015
service was excellent,great customer service, clean facilities, timely repairs
Carlos Martinez
Dec 1, 2015
Fast and good service .I. Have a 2006 F150 truck and still going strong
Anna Longoria
Nov 30, 2015
always ready to meet my needs, and work within my schedule
Belinda Longoria
Nov 30, 2015
Great service!!! Will continue to take our truck for service at this place.
Andrew Leboeuf
Nov 28, 2015
Got the recall issues taken care of along with my 30,000 mile checkup. Excellent service the staff was very helpful.
Raul Tanguma
Nov 28, 2015
My wife and I selected a 2016 Fusion. Julio and Jorge were very helpful with our purchase and made it speedy. We have purchase our last four vehicles from Julio and Spikes Ford.
Edric Pacheco
Nov 27, 2015
Customer Service has been the only reason I keep going to Spikes Ford
Horacio Pena
Nov 26, 2015
Always great service and sales at Spikes Motor Company
Marlene Prince
Nov 23, 2015
2013 Edge Limited. Mac was very help full with my sync. You need to have a much better GPS like garmin put in the Fords. That is the only thing I don't like about my Ford
Virginia linder
Nov 21, 2015
service was good and well informed what was going on
Edwin Orriols
Nov 20, 2015
Everyone was extremely helpful, and I was able to be in my new car in no time.
Encarnacion Rodriguez
Nov 20, 2015
At Quick Lane we always get great service. Our vehicle is always serviced on time. The staff are very helpful.
Jerry Rodriguez
Nov 20, 2015
always friendly and courteous , every time they take the time to tell you what you need and what can wait for next time
Ricardo Silva
Nov 20, 2015
I purchased a 2015 Ford F150 XLT. The staff were all very helpful,and professional. They gave me a great deal on my trade in. The salesman, financial advisor and manager were attentive to my requests.
Romeo Flores
Nov 20, 2015
Defected tire and was installed a new one and got oil changed while I waited for my tire to arrive.
Maria Beron
Nov 14, 2015
Focus 2014 the staff was helpful and courteous however had to take my car back the morning after they serviced it job was incomplete they replaced a part for the transmission and left a cover loose under the vehicle that made a funny noise when I turned the key to start the car I will hear a crank. but they were quick to fix it after they checked it.
Olga Jimenez
Nov 14, 2015
I purchased a 2012 Dodge Ram service was very good. Just the wait time was too long.
Henry Marina
Nov 12, 2015
I've had problems with my airconditioning for a while but Alden and spikes have always been there and taken care of any issues that come up.
Janice Nevanen
Nov 12, 2015
The mechanics fixed the front brakes and didn't charge me for the rotor, which I feel is a reasonable offer. They always try to do the repairs right the first time and do it in a timely manner. I especially like the fact that they provide transportation to/from a customer's place of employment.
Silvia Ramirez
Nov 11, 2015
I went in to purchase a new vehicle and was extremely satisfied with such great people and service. Julio and Richard did an outstanding job. During my visit, I felt welcomed and got all my questions answered. I never felt pressured to make a quick decision to purchase. Everything was great! Awesome customer service!
Valerie Uresti-reyes
Nov 8, 2015
Great Customer Service and Friendly Staff. No delays in Service.
Maria Teresa Ramirez
Nov 6, 2015
Great team,Always receiving me with a hand shake and a big smile, treating me like family
Alfonso Gallegos
Nov 4, 2015
Yes ! Very helpful In buy my vehicle and very informative also !
Maria Salinas
Nov 2, 2015
I recently purchased a 2016 Ford Explorer, Joseph Guerra was very helpful in getting me the best deal that would fit my budget. He explained everything that I needed to know about my new vehicle.
Carlos Martinez
Nov 1, 2015
Excellent service and customer care. Keep on trucking!!!!
Angel Ruiz
Oct 31, 2015
Excellent staff with exceptional customer service!!!
Oscar Martinez
Oct 31, 2015
I purchased a 2016 Ford Fusion and it was with no doubt the easiest and most professional service I received from everyone that took part in the transaction.. Special thanks and gratitude to George Sanchez, Norberto, Mr DeLeon and everyone else that made this sale a success.. Once again "Thank You"
Rodolfo Garza
Oct 31, 2015
We went in for an oil change then they call and tell us that we need other things done to the car but we only have about 6 months with our vehicle so does that mean they didn't change any thing before we bought our car. That's not great customer service how do they want us to recommend others when we get service like that hope this helps other clients. Make sure everything is check before you drive off the lot.
Raul Silva
Oct 28, 2015
Very professional and excellent service. I am very pleased with the explanation of everything that was involved in the purchase of my vehicle
Vilma Fuentes
Oct 25, 2015
it was my easiest car buying experience & I loved it!!!
Bobbie Petesch
Oct 24, 2015
Was taken care of quickly, inspection went real fast to get my vehicle back; but the oil sticker that was taken off there was glue residue left on the window which I cleaned off.
Antonio Ramos
Oct 23, 2015
Service on my ford ranger was handled appropriately and quickly.
Mike Garcia
Oct 23, 2015
I recently purchased a 2015 F150 and I'm ecstatic about my new truck! The staff went above and beyond to make sure they found the exact truck I was looking for. From the moment we walked in to the moment we drove off with our new truck everyone was very helpful and knowledgeable about the vehicles they had. From gas mileage to the multiple options each truck had to offer, they made sure we understood and purchased exactly what we needed and wanted our truck to have. I've been a loyal client and will continue to refer as many people as possible thanks to their wonderful service and staff.
Sandy Trevino
Oct 22, 2015
I go to that ford location cause I feel welcome all time and they do very good job. Thank YOU
Eduardo Rios
Oct 21, 2015
Real friendly as soon as you walk in, really good and fast service...
Brittany Aguirre
Oct 20, 2015
Great salesman, always attentive, and trying to meet my exoectations
Ruby Rangel
Oct 20, 2015
I went in just yo look but was so happy I got my car at the end of the day! The salesman was great! Very happy with my purchase!
Dalia Garcia
Oct 19, 2015
Great experience since the minute I walked in. Answered all of my questions, very patient, tried getting my family and I the best deal possible. Very professional service with a friendly staff.
Ruben Mendez
Oct 16, 2015
I Don t anything bad to said about the service they do there.
Herbert Trevino
Oct 14, 2015
Staff was extremely helpful and when you say every other oil change is free you all really mean it
Carl Reeve
Oct 13, 2015
This is my Ford dealership. I travel 250 miles to have my three cars serviced at Spikes. I have bought many vehicles from this dealership.
Jose Jurado
Oct 12, 2015
Words cannot express how happy and excited I was on my new purchase! Spikes Ford treated me like one of their own.. They made sure I drove out of here in a new truck. They fought for that deal and made the customer satisfaction their first priority! Thank you Spikes Ford!
Manuel Rodriguez
Oct 11, 2015
My wife and I purchased a 2015 Ford Focus SE Hatchback. The service and the staff were amazing. The customer service online and at the dealership was excellent. My wife and I are very satisfied with the car and the experience. Thank You!:)
Daniel Garza
Oct 10, 2015
The service was great. The staff was very courteous and professional. Great job!1
Paul Flannery
Oct 9, 2015
I have bought 3 cars there and have been very happy with both the buying experience and the service of all three.
Fernanda Plata
Oct 6, 2015
I was looking for a lower monthly payment in my vehicle and they helped me with this also the people was kind and helpful.
Terry Mendiola
Oct 6, 2015
Young man at the quick oil change service center was very personable and nice. Got me in and out within the hour.
Dora Kocich
Oct 4, 2015
Always a great experience at Spikes Ford. Wouldn't go anywhere else.
Jaqueline Llamas
Oct 1, 2015
Had a good experience at first but was still shopping so I left and came back and sure enough I was able to squeeze our budget into a nice 2015 eco-boost premium, great staff, and thanks for the awesome deal, we're very satisfied.
Jose Galindo
Oct 1, 2015
I think the service was great and personnel attendance Judy did excellent work taking care of my vehicle issues.Jose Galindo
Matthew Rector
Oct 1, 2015
Was excellent like always. Thank you taking pride in your work.
Guillermo Contreras
Sep 30, 2015
We bought a 2015 Ford Edge sport. The service was very helpful and courteous.The staff were helpful in answering all of our questions.
Robert Palacios
Sep 30, 2015
[PURCJASED A FORD EXPEDITION KING RANCH SERVICE WAS EXCELLENT FROM BEGINNING TO END
Delia Moreno
Sep 29, 2015
my vehicle is 2013 escape. your service was excellent and your service personal staff were great.
Javier Diaz
Sep 29, 2015
Great service, speedy, affordable...great place to get your vehicle serviced...will continue to frequent this establishment
James Nelson
Sep 28, 2015
Staff was very helpful and very nice,and told me what service my truck needed
Miguel Liscano
Sep 26, 2015
At my first visit we were off to a rough start. My second visit I was welcomed by a professional sales person. His courtesy and willingness to help was very professional. It made my purchase smooth.
Edgardo Rodriguez Castelan
Sep 25, 2015
Felt comfortable and they make my family feel special and they gave us a good treatment i will definately recommend you guys!!!
Patrick Daniel
Sep 24, 2015
Came in for an oil change and tire rotation and the team at Spikes had me in and out.
Yolanda Guerrero
Sep 24, 2015
They were very helpful, answered all my questions and my vehicle was ready in less time than I expected.
Bertha Castillo
Sep 23, 2015
F-250 service is great but thought it was a little expensive to change a air filter (24.00) which took 1 minute and the staff was very helpful
Cesar Gomez
Sep 23, 2015
Your service rep Santos was very professional and knows his job very well. He was able to answer all my questions and gave great customer service.
Juana Guajardo
Sep 23, 2015
I loved my experience at Spikes Ford. Great thanks to sales rep Alex Guajardo. I love my car!
Kathleen Larson
Sep 23, 2015
I took my 2015 Escape in for an oil change and tire rotation. The service manager said it would be 45 minutes, and it was. There were donuts, coffee, and water available. I also set up an appointment for my airbag recall. They were very cooperative in working with me to find a suitable date.
Luis Garcia
Sep 22, 2015
Very good service and buying experience like family
Shannon Graham
Sep 22, 2015
I came in for an oil change. I know I can always count on Spikes Ford to provide professional, fast service and won't try to sell me things I don't need. Santos Santana waited on me and was the best. Great job, guys.
Francisco Longoria
Sep 18, 2015
My husband purchased my f-250 as a birthday gift. We had for many years been purchasing our vechices from another Ford Dealer in the Rio Grande Valley. But on his purchase of this F-250 truck they could not agree on a price. So after half day wasted at the other dealership my husband left. A week went by and as he had promised me that truck As a gift, called a friend who referred him to Spikes Ford. We walked in around 9am on a Friday morning, shortly after was paired up with a sales person. By 11:30am we were walking out and I as a proud owner of a F-250. Great customer service.
Joel Contreras
Sep 18, 2015
very friendly staff good service thank you yes I will recommended to family and friends
Jose Lopez
Sep 18, 2015
Great customer service. He understood our needs and helped meet them with our F150. Answered all of our questions and always with a smile. They take pride in what they sell. Will come back in the future.
Danny Wylie
Sep 16, 2015
I HAVE A 2015 F150 PICKUP WITH A PROBLEM.....ONCE AGAIN ,IT SOUNDS LIKE MY VEHICLE IS THE ONLY ONE WITH THIS PROBLEM. SERVICE WAS NOT BEEN CAPABLE TO FIGURE OUT THE PROBLEM SO IT WAS REFERRED TO FORD AND AS OF TODAY , THREE WEEKS LATER, NO RESPONSE OR INFO BACK TO ME . THIS ONE OF A KIND VEHICLE I HAVE SHOULD BE INVALUABLE TO FORD..... THE DEALERSHIP AND EMPLOYEES ARE VERY CUSTOMER ORIENTED BUT WHEN THEY ARE NOT CAPABLE OF SOLVING A FORD VEHICLE PROBLEM THERE IS A BIG DISCONNECT FROM THE DEALER AND THE FORD MOTOR COMPANY. THE PROBLEM CONTINUES ON BOTH SIDES NOW AND I HOPE EQUIPMENT IS NOT DAMAGED OR DESTROYED BEFORE A MIRACLE SOLUTION CAN ARRIVE FROM THE FORD MOTOR COMPANY.THE DEALERSHIP CAN NOT MAKE A REPAIR IF THE PROBLEM IS NOT PRESENT. THIS PROBLEM IS A FORD DESIGN THAT EVIDENTLY WAS NOT COMPLETELY TESTED AND I PURCHASED THE GRAND PRIZE!!!!!!! WE WILL BE TRAVELING THE LAST THREE MONTHS OF THIS YEARS AND I HOPE A SOLUTION ARRIVES BEFORE WE LEAVE. I HOPE THIS VEHICLE HAS NO MORE "HIDDEN PRIZES!"
Todd Larson
Sep 15, 2015
Santos and the staff of Quick Lane were awesome!!!!
Maria Del Lopez
Sep 14, 2015
Ford Taurus, manager came through for me with the vehicle specifications I wanted.
Jesus Gonzalez
Sep 10, 2015
14"Mustang Shelby GT500 it was excellent service they get for me a really good deal, thank to Ramiro Lopez.
Luis Garcia
Sep 10, 2015
I am very satisfied with the service and deals we received in our recent purchase. As well as the previous ones we have acquire several vehicles from Spikes Ford.
Lourdes Cardenas
Sep 9, 2015
there were plenty of customers on this saturday morning but Michelle was extremely helpful and service was excellent!!
Marlene Prince
Sep 4, 2015
We had to have a tire replaced on my Edge because of a nail in the side wall and they did it very fast considering how many cars were there.
Raul Campos
Aug 31, 2015
I bought a 2013 spark the car is for my wife and she loves it. Thanks for all your help Julian..
Raul Gaytan
Aug 31, 2015
I was very satisfied with the service the salesman Mike Ramirez was very proffesionAL.Iwill highly recommend Spikes Ford and Mr Ramirez to all relatives and friends .Thank you Spikes Ford Raul an Ruby Gaytan
Jose Garcia
Aug 30, 2015
Fast and friendly service. Facility well kept and maintained.
Julio De Leon
Aug 24, 2015
We needed a new battery for our explorer, the lady that helped us was quick and attentive. She asked if we would be needing a ride and we were hesitate cause we needed our vehicle cause we had all our kids with us and were hoping it wouldn't take long. She had someone look at it right away before lunch we waited at the most 30 mins and were on our way! It was quick
Francisco Ochoa
Aug 22, 2015
Santos was very professional and helpful. He explained everything very thoroughly.
Izrael Segura
Aug 22, 2015
Always receive prompt service. I appreciate that everyone is always very kind
Eric Dittman
Aug 21, 2015
The shop was packed with cars... agent calmly took request, remembered me as a client, and politely offered transportation home to wait if necessary. I had a ride. Agent called me when car was ready... and although still very busy, calmly and efficiently checked me out, giving me a free car wash for my dusty car. Thank you!
Edgar Alonso
Aug 19, 2015
The best overall.great service.customer service great.
Carolina Guerra
Aug 18, 2015
I'm so happy that i had stopped that Saturday, I would've never thought i was going to come out of their with a Chevrolet Cruze 2012!!! Staff are amazing Great customer service !! My seller told me that nothing is impossible!! thank you now i can go to work without worrying!!! Thank You Spikes Ford!!
Reynaldo Cedillo
Aug 17, 2015
I know Lench and he sent me Jorge Torres who did an awesome job with showing me the vehicle that I was looking for. Before I even went there I already had several pictures of trucks to view. Upon arrival, Mr. Torres greeted my wife and I ask we exited our vehicle. Took us directly to the King Ranch that I ended up buying. Really he sold my wife with the massaging seats. Mr Torres and Lencho plus everyone was very helpful and most of all very professional. I had never bought Ford before but I can no longer say that. Thanks a million.
Yolanda Rivas
Aug 17, 2015
I know that when I took my car in there were some vehicles from the previous day to be worked on. I felt I had a minor repair and it took a day and a half to get it corrected. That just seemed too long for me.
Fernando Ortiz
Aug 13, 2015
No complaints.... Always happy with the prompt service and friendly staff.
George Novelo
Aug 13, 2015
My family has been driving my truck and you guys made sure it's driving properly thank you
Angel Cortez
Aug 11, 2015
Very good sales department, very good customer service, dealer in general is very good. Congrats. Areas of opportunity and to improve are two in my opinion: first, workmanship as well as quality of the parts used in the Ford vehicles are in my opinion questionable and need to improve. I already have a recall on my vehicle, not really good considering that the vehicle have very low millage. Second, Ford financial process to acquire and/or lease a vehicle, is slow, lengthy and just pursuing the sale and not the possible vehicle buyer benefit. In fact, due to this some possible customers may look for another vehicle brand alternatives (in fact I was tempted). In my opinion, need to be faster as well as to provide to the buyer with financial options to acquire or lease a vehicle.
Sandra Garza
Aug 11, 2015
I purchased a 2015 Ford Focus. The service was beyond excellent! Everyone was extremely friendly and helpful. The high level of accountability that Spikes Ford holds itself to are a testament to the fact that they are determined to make customer service their top priority. Most other car dealerships are focused mainly on making sales, but when a salesman from Spikes Ford says that they're willing to help you find the best deal to suit your needs, you can rest assured that they are genuine. David Lozano is one of your best salesmen. He was able to find us an amazing deal that I am positive that I could not have gotten anywhere else. His determination to finding me a good vehicle was his biggest selling point and it was because of this determination that made it possible for us to buy our first brand new car. I am forever grateful for the amazing service I received at Spikes Ford.
Juan Vela
Aug 10, 2015
we had to leave the car to get oil change, so we went with a friend and when the car was ready we were called and we picked up the car. awesome.
Sabrina Rebollar
Aug 8, 2015
Made my car shopping experience easy and not stressful I was very happy
Loyal, Satisfied Customer
Aug 7, 2015
We have purchased three vehicles from Spikes Ford. Just purchased a 2015 F-250 truck from Domingo Moreno. Mr. Moreno was extremely proactive in meeting our needs and went the extra mile to assist us. We also want to thank the following staff for their support: Roy Pollard, Customer Service; Noel De Leon, Finance; Jessie Ortiz, Accessories; Alden Russ, Service; Tony Pardo, Accessories; and Yesenia, Cashier. We are loyal customers because of the Spikes Ford never ending commitment to customer service. This organization is under the superb management of T. J. Tijernia.
Jesse Mercado
Aug 6, 2015
Purchased a Ford Escape SE 2015. Salesmen (Michael Ramirez) was very helpful and made the process painless...stayed with my wife & I to the end of the process with finance.Some dealerships loose focus with customer service...that was not the case with Michael he was spot on with every aspect of the sale.To sum it up "It was Painless"! Thank you Spikes for having a salesmen with Customer skills.
Sulema Mora
Aug 6, 2015
Service was excellent... Will continue to purchase my vehicles with spike ford.....
Raul Farias
Aug 5, 2015
friendly knowledgeable staff. in at a busy day I was treated as family and vehicle was inspected and serviced by a knowledgeable mechanic and advised of future recommended mfg. services. over all a wonderful experience.
Rafael Cantu
Aug 4, 2015
Took my Taurus in for oil change and new battery.Service was good and fast.
Mark Levey
Aug 3, 2015
Ramiro did a great job ,he is definitely not only a great asset to the sales department but to the entire dealership . He should get a spiff for his customer service.
Eugene Ruiz
Aug 2, 2015
it was a great experience.... the service I got the moment I walked in.. OUTSTANDING!!! no waiting time... as soon as I walked in some one in the staff was ready to help... went in to service my car (2013 Focus) and ended up getting a new one (2015 Focus)... outstanding service...
Leticia Salinas
Aug 1, 2015
Everyone is so nice. I felt welcomed and everything was explained thoroughly
Sara Garza
Jul 31, 2015
Staff was very courteous and work was done in a timely manner.
Aida Perera
Jul 30, 2015
Excellent, Raul have a excellent customer services
George Dba Pops Towing
Jul 30, 2015
Car wash department need to wash cars correctly cause my car had lots of watermarks and tape on the back window and still can't get it off :( ..... Free car wash was offered by sells person really nice... don't know when I will use it
Jason Hind
Jul 29, 2015
Wouldn't change a thing everyone was great from beginning to end. Thank you.
Jose Flores
Jul 29, 2015
Awesome service defenitely taking my truck back for its next service.
Mario Martinez
Jul 29, 2015
Except for fact that I found it hard to obtain info. on my truck initially, the service was great. Thank you.
Emma Barrera
Jul 28, 2015
OUTSTANDING !!! Friendly !!! Great Staff !!! Great service ! No problems in selecting the vehicle we were looking for.
Janice Nevanen
Jul 28, 2015
I am so impressed with Spikes service. They are fast, reliable, and professional. They called me as soon as my vehicle was finished and they recommended a radiator flush/fill to keep the vehicle maintained correctly. The new tires are excellent -- Michelin. I definitely recommend this dealership.
Crystal
Jul 26, 2015
I was pleased with the sales rep Roy Guerrero. He was very courteous and patient! I'm still waiting on my spare key but everything else worked out great.
Tasha Garza
Jul 26, 2015
The person in charge of helping us with the financing was very professional and helpful. He answered every question we had and made our buyung experience much easier.
Jose Bermea
Jul 25, 2015
Brought my F250 for a second look on a previous fix, the entire situation was good except for communication I had to call twice and kept getting shuffled amongst the service consultants before I " got a call the next day to let me know truck was ready
Selina Partida
Jul 24, 2015
I was have trouble with my door and it was fixed i had excellent sevices
Teresa Bain
Jul 24, 2015
Service was great, staff was wonderful. I always go to Spikes because of that.
Diogenes Uribe
Jul 23, 2015
I am so happy whit the service you provide. Thanks
Juan Flores
Jul 21, 2015
Friendly staff , courteous and professional,clean work environment and waiting area
Laura Barrera
Jul 21, 2015
I bought a Ford Explorer , I did like the experience , the sales person was really nice and helpful , everyone there is very nice and attentive
Ubaldo Juarez
Jul 20, 2015
Excellent customer service!! Very professional and friendly!!
Esteban Garcia
Jul 17, 2015
Excellent service , fast service , courteous , informative
Randy Rabanal
Jul 14, 2015
Domingo the sales person, is a hard worker and very professional. Roger Moya work hard and made my purchase to be enjoyable. Thank You Spikes team.
Fred Dougherty
Jul 13, 2015
Excellent service, workers were very nice and happy. was very happy with everything. Will always return for service on my cars.
Sandra Flores
Jul 13, 2015
I took in my car for service, Armando took very good care of me when i dropped off the car at your dealership. I was very happy and pleased with the outcome. Before I left I stopped at the cashiers to pick up my paperwork, Yadira and Yessenia were very friendly as well. Thank you
Daniel Leija
Jul 11, 2015
Great customer service, very professional, friendly and very helpful staff, service was done faster than expected! I had a great experience at spikes. Thanks and keep up the good work..
Javier Rodriguez
Jul 11, 2015
As usual it was pleasent....Quick and easy..they were very nice about the process....
Jerry Rodriguez
Jul 11, 2015
good service all the time I get there , always a friendly service advisor
Edward Kucia
Jul 9, 2015
STAFF ALWAYS HELPFUL...SERVICE ON MY VEHICLE CORRECTLY DONE.
Michael Garcia
Jul 9, 2015
The staff was Exellent and the service was perfect
Rene Cardona
Jul 8, 2015
I got a F-150 and the service was to the max. I em real happy for the staff in helping me got into a truck there. I live in Laredo and the service was not great here they did help me at all. Thank you again for everything.
Jose Garza
Jul 7, 2015
The young service attendant was very knowledgeable and helpful. Thank you for great customer service!
Antonio Rodriguez
Jul 6, 2015
I traded my mustang for a XLT F150 2015 got a good deal. The salesman Jesus Gonzalez was very professional I didn't feel pressured to buy a car as I have before in other lots. Even the finance guy was professional didn't buy insaurance from him cause I got a new truck. But he xplained everything well and was patient with me and he also didn't make me feel pressured. My trade in value was excellent and my total price was great I got good rebates to help me with my trade
J.M.B.
Jul 5, 2015
I went in looking for a new car and already knew I wanted a 2015 Escape. The service was very friendly and my salesman was extremely knowledgable about the car's technology features (something of which I had no clue about). I got a good deal on a Titanium model and am very happy with my purchase. If you are looking for a place with lots of choices and great service, shop here.
Miriam Navejar
Jul 4, 2015
Took my truck in for oil change and service was great and it came out in no time.
Sabas Arce
Jul 4, 2015
Great customer service, got the vehicle we wanted and with a great deal.
Rebecca Garcia
Jul 3, 2015
Friendly and courteous. Waiting time is still a little long.
Delilah Rodriguez
Jul 2, 2015
Was glad technician suggested emission flush, I can feel the difference on my vehicle already. :)
Esmeralda Mirabal
Jul 1, 2015
Got my oil changed, staff was great I was in and out. They asked if I wanted to wait or they could give me a ride and then pick me up. Staff was great friendly, fast.
Meylin Martinez
Jul 1, 2015
Prompt Information,, meet requirements, provide information needed,, good explanations and feed back on my questions.
Christian Reyes
Jun 30, 2015
Good salesman like always that's why I keep going back to ford and will continue going back on the next years
Maria Ibarra
Jun 30, 2015
AT THE DEALERSHIP EVERYONE WAS VERY NICE, COURTESY, BUT THE WAIT WAS HORRIBLE, BUT AFTER A LONG WAIT I GOT MY CAR..... :)
Noe Rios Rodriguez
Jun 29, 2015
I bought for me and my family a white f150 texas edition , its a great truck alot of new of modifications , the staff was great a good combination of funny polite and respectful 100% satisfied
Gonzalo Gonzalez
Jun 28, 2015
My vehicle was taken care of in a quick and professional manner.
Abel Gonzalez
Jun 26, 2015
The staff at spikes ford is very nice and helpful! Had a great experience when buying my 2015 ford fusion! !!
Alicia Ruiz
Jun 26, 2015
You guys have a great customer services. I am very happy with the services you deliver and I will come back again.
Fernando Perez
Jun 26, 2015
EXCELLENT Service and a satisfied customer.Been doing business with these great folks. Wouldn't have it, anyway else. Gig'Em !
Joel Castaneda
Jun 26, 2015
Bought a 2015 Ford Fiesta was helped by Ruben Meza and was very helpful answered all our questions and had a great service..
Martin Limon
Jun 26, 2015
It was greatTreated awesomeOur explorer is the perfect vehicle Service kicks azzThe people that work there kick azz Will always be a customer of spikes ford
Duncan Lozano
Jun 24, 2015
Always treat me like family and remember me from previous times.Always with smile!
David Bazan
Jun 23, 2015
Had a very good experience I use my truck for work and spikes got in me in a similar vehicle so I can keep working while they fixed my vehicle.
Marilu Navarro
Jun 23, 2015
This is the second time that I have taken my truck to Spikes and both times the service has been consistent beginning with Ms. Barrera greeting me at the door and redirecting me very politely to take my truck to the next building and with whom to speak with. The service is polite, timely and efficient. Thank you Spikes for great service.
Ruben Rodriguez
Jun 23, 2015
Friendly staff and had quick service and also had coffee and donuts in waiting area.
Glen and Patty Anderson
Jun 22, 2015
After purchasing 13 new vehicles in my lifetime, I have to say that this was probably the easiest, quickest and most pleasant purchase of them all. Julio was on top of our search and did an excellent job. Furthermore, the finance guy had a personality and he actually smiled a couple of times. That is unheard of in the car business. Usually the dealership finance guys have the personality of a paper cup, not Noe. Yeah, I would certainly recommend Julio to anyone looking for a Ford. I did not see much of the dealership property nor do I have any experiences with the repairs except to say that the work on tinting our windows before delivery was perfect.On the selections below, you should allow multiple choices. I went there looking for a specific used vehicle but ended up buying a new one.
Jorge Vela
Jun 22, 2015
Went in, person on the phone told me to hold on. Somebody else came in from outside and helped me right away. Told him I wanted the works and they said yes sir. Just asked for. my phone number to contact me when it would be done since I was a returning customer. Offered me a ride, but I had one. Called me a few hours later and sad it was ready. Was overcharged but told home about email offer and it was quickly changed. Presto. Oil and rotation of tires for 99 dollars. And I was off in my truck
Kassandra Balderas
Jun 21, 2015
I was in and out with my new vehicle in less than 2 hours it was great!
Herlinda Martinez
Jun 19, 2015
Michelle is very efficient, courteous, etc. We are very happy!
Jose Trevino
Jun 19, 2015
F-150, excellent service, the staff was very helpful.
Maria Gonzalez
Jun 18, 2015
great experience IN THE FORD SPIKES PEOPLE TREAT YOU WITH NICE MANNERS. IT TAKES LESS TIME THAN EXPECT IT AND THE WAIT TIME IS LESS
Raquel Tanguma
Jun 18, 2015
Great staff! Vehicle ready the same day and courtesy calls made.
Felix Lara
Jun 17, 2015
Excellent staff, very helpful. Coffee was great. Very quick service.
Guillermo Dominguez
Jun 17, 2015
It ia a Ford Fiesta, after a recall and one more visit, There is not noise at the transmission now.Your staff was very helpful
Brian Canales
Jun 16, 2015
Excellent Service/Staff was very helfpful! I will be returning when my truck needs service.
Eugene Robarge
Jun 16, 2015
Service, as usual, was very good. In addition they gave me a free oil change-which I appreciate verymuch. However, you had my car all day--from 7:30AM to 5:30PM---I realize you are busy--but, maybe therecall items could have been accomplished alittle bit sooner. Overall - The recall was done and hopefully we will travel happily problem free.By the way---My wife nearly missed her bingo night----if this happens again I'm going let her getthe car!!!! SMILE!!
Valeska Balderas- Ryan Hayungs
Jun 16, 2015
Thanks Spikes. Sam, TJ and Noe got us exactly what we were looking for.
Martin Lopez
Jun 15, 2015
Service overall was good the waiting was longer than normal but it was not excessive.
Melecio Ortiz
Jun 15, 2015
The clerk, Ralph, was very courteous and professional. I truly like Spikes customer service which has made an easy choice for me when purchasing a new vehicle.
Rodolfo Yanez
Jun 15, 2015
Very helpful staff fast straight to the point going back for my next car !,,,,,,,,',,,,,,,,,,,,,
Martha Hoke
Jun 14, 2015
I came in for an oil change and told the man at the counter that I did NOT want any washer fluid added because I wanted to add my own Bug Be Gone. When I got home I found it had been filled.
David Blake
Jun 12, 2015
Greeted warmly, service was completed in a timely manner. Thanks.
Hilda Gandaria
Jun 12, 2015
I went in for an oil change. Customer service was good.
Janice Nevanen
Jun 12, 2015
The auto mechanic replaced the windshield wipers on my Ford F150 in less than 5 minutes. I can always rely on Spikes Ford for fast, reliable service in their Quick Lane service department.
Jessica Muniz
Jun 12, 2015
Everything was done right this time thanks to supervisor Michelle.
Ricardo Rios
Jun 11, 2015
The experience was great at Spikes Ford, Mr Molina my sales person went over and beyond to help me get into a new vehicle. Needless to say my wife and I will be going back soon inorder to trade in her Honda CRV.thank you again Mr Ray Molina
Ricardo Solis
Jun 10, 2015
F-250 - The Staff was great - job was done quick and efficient
Paul Flannery
Jun 9, 2015
The service was fast and complete. Very friendly and pleasant to deal with.
Gloria Rodriguez
Jun 8, 2015
As soon as I called that my truck had stalled, you all responded promptly in getting me & my vehicle to Spikes Ford. Upon arriving there everyone was courteous & made it easy to get through the process of getting my truck fixed. Thank you for your attentiveness. It made my experience a lot easier.
Valued Customer
Jun 8, 2015
We purchased a 2014 Ford Expedition EL last September. I have been very pleased with Spikes Ford from purchase through service. We also have been taking our other Ford trucks to Spikes Ford for service over the past few years. They have been diligent in doing all they can to meet our needs. The staff are all very nice and willing to do whatever they can to make our experience good.
Graciela Ramirez
Jun 6, 2015
We were treated very well and our experience was excellent ?
Kathleen Larson
Jun 6, 2015
Oil change was very good. I had wanted a car inspection but I was too early. Understood that, as the person was not coming in until 11:00. When I called the next day for an inspection, I was told the inspection machine was not working. Also wanted a detail wash which was held over from a previous visit when too much freeon was added and overflowed at our home. Again, I was too early for that. The person in charge was very nice about offering to take me home etc. However, with only one car and a full agenda for the day, that was not a problem solver.
Maria Meza
Jun 6, 2015
Is always a pleaser buy my cars with spikes Ford and my excellent sales man Richard Meza
Mariana Burrola
Jun 6, 2015
2015 ford Taurus they didn't have the color I wanted but they worked very hard and did everything possible to get what I wanted
Anabely Segura
Jun 5, 2015
I took my vehicle for oil change and the staff was very friendly. Even the mechanic came in to show us the condition of the air filter.
Murman
Jun 5, 2015
I appreciated the effort the guys put in to helping me get my 2011 F150. They also helped me get a rack put on the truck and it is working very well. The only recommendation I have is that whenever there are extra items added in to the financing that it is FULLY understood by the customer and that the time is taken to help the customer understand what those items are. Especially when they amount to several hundred dollars. It will just help the customer to have an even deeper trust with the dealership.
V Garza
Jun 5, 2015
The staff is always very accommodating. I had to call the receptionist to relocate my personal belongings the trunk of my car after I had dropped off my vehicle and she did so without hesitation. When I got my car back I was happy to find my briefcase in the trunk. I think this speaks highly of the integrity and honestly of the staff at Spikes Ford.
Adam Olivares
Jun 4, 2015
This is my third super duty I have bought from your dealership, everyone who I've dealt with have been very helpful and kind, the most I liked was the third time I dealt with your sales rep. was by phone, it was quicker and it did not take all day to process the sale.Thank you,Adam Olivares
David Padilla
Jun 4, 2015
Very helpful and great service. Rebates helped reduce cost.
Alejandro Cardenas
Jun 2, 2015
Everything was great love spikes ford always bring my cars here
rolando
Jun 2, 2015
Fixes it right.!!!!!!!!!!!!!!;!!!!!!!!!!!!!!!!!!!!!!!!!!
Aaron Garcia
Jun 1, 2015
I can say it was great experience going to Spikes Ford, my family and I have bought all our vehicles there. Spikes Ford has been nothing but great to my family.
Chris F
Jun 1, 2015
Alden was great! He made sure I was I formed every step of the way during the repair process. I definitely will recommend the Spikes service department.
Raymundo Garcia
Jun 1, 2015
Bought a 2015 mustang, took it in for a oil change. Everybody was helpful. Great team service. Definitely buying my next car here.
Rene Tanguma
Jun 1, 2015
Sraff very helpful,exelent service,100% satisfied..work done very good. Great performance and great personal
Sara Deluna
Jun 1, 2015
Staff was very helpful and nice. Although , they always take a while to have the car ready, this time they were very fast. I was in there for about an hour.
Angel Cantu
May 31, 2015
Great professional service and attention, friendly staff
Jerry Rodriguez
May 31, 2015
great service , respectful and knowledgeable always on time with all repairs, parts
Oscar Martinez
May 29, 2015
My experience with Spikes Motor Company was very good and my salesman Macario Solis was very helpful in getting me into my 2015 Mustang.
Alejandra Miramontes
May 28, 2015
great and fast service...Maybe as a nice touch you could clean the vehicle from outside...Just a suggestion. ..
Angel Gerardo Cortez Benitez
May 28, 2015
Based on my recent buying experience, I will make some recommendations: 1) The sales workforce depends too much of their manager. The sales individuals do not have any training to perform some calculations. You need to obtain all the estimate payments and/or estimated APR from the correspondent manager, that by the way, it is always busy taking care of another customers and as a consequence the possible buyer spends too much time at the Spike dealership facilities, and sometimes the possible buyer walks away looking for another car dealership (I really was tempted to do this). 2) The buyer do not have the option to choose the financial company that borrow the funds to acquire a vehicle. I will like to see the different financial options available with the correspondent APR or maybe the buyer may bring his own financial company recommendation so, in certain way the buyer feels that Spike choose the best financial option available. 3) Need to verify the vehicles or train the sales workforce to explain the possible reasons why a vehicle do not perform as per the expectations. Do to the fact anybody at the dealership was able to explain to me the reasons why a pickup F150 V6 with EcoBoost performed strange during my driving test I didn't interested anymore in this kind of vehicle. 4) I really bought my vehicle from Spike not because the dealership, was because the sales individuals that help me were very good (Congrats). Sincerely in my opinion they (sales workforce) are a "key element" on the sale of a new and/or used vehicle, however, and again based on what I saw seams that they need a lot more of training, authority and support. I have another "areas of opportunity" that I will like to share, but unfortunately I need to perform another duties that do not allow me to continue describing those.Thanks in advance for your attention and time and please do not take the recommendations mentioned above like I am an unsatisfied customer, no I am really happy with my vehicle acquisition, I just pointing out some "areas of opportunity" detected during my vehicle acquisition process. I hope this will help you as a dealership to improve an be better. Congrats.
Anthony Harris
May 28, 2015
This was not my first rodeo at THE Spikes Ford. I came back this time because of last time...and i will be back next time.
Guadalupe Vega
May 27, 2015
Ford F-150 XLT... The service was great very professional like. YES!"Alex Guajardo" helped me out and took care of my every question and answers GOOD JOB! I recommend him.
Juan Sauceda
May 27, 2015
Ford Taurus 2013. Very Professional and curiosity was the key in buying a vehicle. The Salesperson keep us inform in very step of the way. If I ever want to buy an another vehicle, I will or recommend Spikes Ford Dealership. Thank you again.. Keep up the great work, Mike.
ALICIA A. FARIAS
May 26, 2015
Ricardo Meza is an excellent sales person. He worked with me till the deal was made.I'am a spike member since 1974. I will always reommend SPIKE FORD IN MISSION
Dolores Rodriguez
May 26, 2015
I couldn't be any happier with the service. My Salesman Alonso Gonzalez was Awesome. He helped me get into a much needed upgrade, a 2015 Ford Escape. I am very happy I was able to. Thank you so much Alonso and Spikes Ford for my brand new car.
Marilu Navarro
May 26, 2015
I changed service dealerships; this is the second time that I have my truck serviced at Spikes. The prior dealership lacked the customer service that I seek. The last two visits to Spikes has met my expectations on service. I only seek to be treated fairly and with respect. The service manager has greeted and met the service needs of my vehicle with respect. Thank you Spikes.
Rafael Carrera
May 26, 2015
I can not complain bout this dealership, Michael Ramirez is the very best at what he does.
Robert Geib
May 26, 2015
The staff at Spike's Ford bend over backwards to take care of your wants and needs when it comes to fulfilling a request for a particular vehicle you have on your list. We bought a 2015 Explorer Limited and Michael Ramirez was especially helpful with locating the right vehicle for us and the price was right. Service has been excellent with our other five vehicles we have purchased from Spike's Ford and expect nothing less with this purchase.
Gilberto Munoz
May 25, 2015
Ford Mustang.Service was awesome thanks to Ronnie and Tony Casanova. Great customer service. I run a business in Mcallen and the friendly staff you have will keep Spikes Ford the dealership of choice..
Martin Alaniz
May 25, 2015
very fast and friendly service, great location for getting good service
Shelia Boughton
May 25, 2015
I would recommend Spikes Ford to everyone in and out of the Valley as they have the very BEST when it comes to CUSTOMER SERVICE AND CUSTOMER CARE and CUSTOMER CONCERNS and NEEDS. They are very CUSTOMER ORIENTED!!! Better than another Ford Dealership that I could mention real fast that refused to take care of a BRAND NEW CAR that I had purchased in less than a month from!!!
Ruben Garza
May 23, 2015
2015 explorer --- very happy with service and staff
Ernest Abrego
May 22, 2015
Great people's derail overall experience. Their personal customer service makes us feel like our needs matter. B
John Saenz
May 20, 2015
Staff was incredibly friendly. Service was fast! Thanks!
Matthew Rector
May 19, 2015
Can trust yall! Most other Fords in Valley do not take pride in their work.
Melissa Zavala
May 19, 2015
I bought a 2015 explorer and needed the first oil change. Great experience and got my vehicle in a timer manner.
Carlos Martin
May 18, 2015
The personal at spikes ford quick lane are great knowledgeable people. Good care of my truck with up most care. Will be back when when next service is due.
David Guel
May 18, 2015
Quick and efficient service. Friendly staff. Clean waiting area. Good coffee.
Christine Pollard
May 17, 2015
I brought my Ford Escape in to have the rubber strips around the windows on both back doors replaced. Spikes did a super job of replacing the strips, and I am very happy with the work. My only comment is that when I took the car in, I was not made aware that the replacement would take some time. I was told that it would take just a short time, and so I waited for about 3 hours before I was told that my car would not be ready for some time. Spikes kindly obtained a loaner vehicle for me, so aside from the initial loss of time, I was not inconvenienced. I am NOT unhappy, I just think that the staff should have had a little more training as to how long the procedure would take so that everyone could plan better.
Macario Solis
May 16, 2015
Helpful and convenient was able to go back to work on time
Ricardo Ramirez
May 14, 2015
I was greeded by a friendly attendent. I had a good time waiting for my vehicle to ge serviced because I met with a personal friend and we had a chance to talk. The service was excellent and it did not take long. Also, I did not have to pay because it was my vehicle's free oil change.
Roberto Sandoval
May 13, 2015
very kind and helpful to get approved. customer service also very good
Delila Cazares
May 12, 2015
I have a Ford Focus the service was great didn't wait at all for my car and the staff was very helpful
Esmeralda Briones
May 12, 2015
Spikes helped me out a lot they got me on a new 2015 Taurus awesome car. The staff was very kind and answered all of my questions.
Nohemi Vela
May 12, 2015
ford Mustang, service was good ,staff was very helpful
Sammy Rivera
May 12, 2015
We are very pleased with the service. Our Salesman, Finance, and everybody helped us out. At the end of the day regardless of how many times the option changed they did their best to fulfill our need. They give us the best option possible for budget and no matter how many times we had to change they never give up. We felt very comfortable and definitely we will recommend family and friends to Spikes Ford dealership. I really like that the salesman had a lot of patience with us and so did financing. Overall we had a 10 experience, I will definitely come back. THANKS
Jaquelin Garza
May 10, 2015
Love it there! Always take my car there ! Will not change it for anything!
Veronica Trevino
May 9, 2015
2015 Fiesta Titanium- white I was surprised at how smoothly the process went. Good experience.
Aida Montemayor
May 8, 2015
I was happy with the courteous & fast service received.
Jose Rios
May 8, 2015
Your salesman,Juan and gm ,Sam were very helpful. I would definitely recommend spikes ford to anyone.
Michelle Vega
May 8, 2015
They were very helpful. Helped me out a lot. I was completely satisfied with their servixe
Daniel Garza
May 6, 2015
I bought 4 new tires for my truck. the staff was great and it was done in a timely manner!
Gilberto Galvan
May 6, 2015
My wife and I purchased a 2015 Ford Fiesta at spikes ford in mission,Texas. Mr. Meza was very helpful in choosing the right vehicle for our daughter. He understood what we wanted and what we wanted to pay. He even offered barbecued plates to us while we waited. We are very satisfied with the service we received from spikes ford and will recommend them to our family and friends.
Anthony Acosta
May 5, 2015
Service was performed faster than expected. Everyone was friendly. We were very happy.
Debby Keller
May 5, 2015
I called ahead of time to find out when the best time would be to get in and out quickly. They were very nice and told me to come in about 3 p.m. I made it by 3:30 and was helped right away and was in and out in about an hour. Everything was handled very efficiently and they were all very friendly and nice. I have never had a problem when getting service done at the Quick Lane.
Yeysi Hernandez
May 5, 2015
I really like that every time I go the have the perfect attitude to all the customers. Also the service its the best, they take the time to inspect each vehicle. I really like it that's why I always take my vehicle T Spikes Ford...
K
May 4, 2015
I purchased a 2015 Mustang Ecoboost Premium. I'm am completely satisfied with my purchase. The entire staff at Spikes Ford was friendly and professional. I am especially happy with the professionalism demonstrated by my salesperson Matthew Rodriguez. Matthew was very kind, and knowledgeable about information regarding the Mustang and the differences in the different models. He wasn't pushy like most other car salesmen and he worked with me to get a great deal on my car! This was the best experience I've ever had buying a car. The last Ford car I purchased was an Explorer and I purchased it from another dealer in the valley and the experience I had then wasn't nearly as good as this one. From now on, I will only buy from Spikes and refer my friends and family to Spikes and Matthew as well. I am 110% happy with Matthew and the entire staff at Spikes Ford. Thank you so much!!!!!!!!!
Ricardo Vela
May 4, 2015
My 2010 Ford F150 was serviced for repairs and it was a Bravo Zulu (Navy term for "a job well done").
Yvonne Galan
May 4, 2015
I wanted my brakes replaced, but the parts were not readily available.It doesn't work to bring it in on Saturday afternoons, because the parts shops are closed.
Esteban Martinez
May 1, 2015
Spikes Ford is always very good at getting my car' oil changed quickly. Thank you Spikes Ford.
Jesus Segovia
May 1, 2015
Great service. I will definately refer any ford owner to this facility for any service issue, new or pre owned vehicle. My mustang was in & out in a timely manner. Loved the fact that my first oil change was free. I'll definately be back.
Jose Portillo
May 1, 2015
Great experience fast in service, awesome team very helping in every way!! I will always go there and send friends and family!!
Valued Customer
Apr 30, 2015
Very professional service. Attentive and helpful.
Daniel Garza
Apr 29, 2015
The service of changing oil on my F-250 was outstanding!
Armando Oliveira
Apr 28, 2015
job well done and done quickly******************!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Celia Perez
Apr 28, 2015
I purchased a 2015 Ford Escape from Spikes Ford. I am very pleased with the choice that I made. The staff at Spikes Ford was also very professional and courteous.
David Smith
Apr 28, 2015
Great no pressure. Sales person knew everything about the product. I will do business at Spikes again.ThanksDavid
Gilberto Perez
Apr 28, 2015
Everything was great! The staff was very attentive to my needs.
Gretchen Chapa
Apr 28, 2015
The staff was very polite and helpful. I will continue to take my Ford to Spikes for service even though the warranty has expired.
Clarissa Partida
Apr 27, 2015
Everyone was so helpful without being overbearing, so I didn't feel pressured in my decision. I'm confident that I made a good decision on my purchase with their help and guidance. All staff was very attentive and courteous!!
Maria De Leon De Cantu
Apr 27, 2015
We purchased a 2015 ford fiesta and the service was excellent. The staff was very polite and helpful, we would definitely recommend your dealership.
Stefanie Lapka
Apr 27, 2015
I previously leased a vehicle through Spikes Ford and when it came time to turn it in, my Sales Representative, Matthew, was very patient and informative when it came to exploring my options for a new vehicle. I decided to purchase a new Ford Fiesta. Spikes Ford was able to get me very affordable monthly payments. The Accessories Manager-who had initially assisted me with my leased vehicle-worked with me to get a good deal on a rear-view camera and its installation. Overall, everyone at Spikes from my Sales Rep., to the General Sales Manager and Accessories Manager made what is, for me, a very overwhelming, frustrating experience, quick and efficient.
Wally Prado
Apr 27, 2015
Had the oil changed and inspection for truck and all went smoothly and quickly.
Cori Vela
Apr 24, 2015
Staff always very helpful and friendly. I want to thank those that have helped me out every time I visit the dealership.
Leticia Rodriguez
Apr 24, 2015
I bought a Ford Escape last year took it in for oil change was very satisfied with the service. Every time I have gone there for something the staff is always nice and quick to help me.
TL
Apr 24, 2015
Judy, Jesse, and Claudia in the Accessories and Service departments were wonderful in assisting my wife and I. They were all professional, friendly and helpful in assisting us with getting our Ford Edges ready for state inspection. Thank you Spikes Ford!!!
Isabel Rodriguez
Apr 23, 2015
They were courteous and very willing to help in any way possible to give me what I wanted. So far, I need floor mats for the back seats. The vehicle came with the front floor but was missing the back mats.
Paul Flannery
Apr 23, 2015
Rene was very good showing us cars and was very knowledgeable. We waited for the finance person but it was a busy day. The service dept has always been the best ever. I have bought 3 cars here and have been very pleased.
Robert Geib
Apr 23, 2015
Came in for an oil change. Service was prompt and thorough. Found out I needed two filters replaced based upon their inspection. Good job Spike's team!
Amanda Martinez
Apr 22, 2015
Very fast and helpful. Went after work and they I was in and out. And explained very thoroughly everything that was done and what was going to be needed for my next oil change.
Howard Hawbaker
Apr 22, 2015
Every experience I have with Spikes Ford is better than the one before. Their folks are very courteous and professional. No one likes to have to take their vehicle in for repairs, but the people at Spikes do their best to make it as painless as possible.
Joe Massey
Apr 22, 2015
Excellent in every regard. Will return for repairs and to look for a new car for wife.
Juan Saenz
Apr 22, 2015
Best car buying experience I have ever had. The sales staff and management were outstanding.
Marizta Salinas
Apr 22, 2015
Great service and helpful. Explained parts in which my vehicle needed them and the importance of fixing it
Oscar Rodriguez
Apr 22, 2015
Very happy with the services and the employees! Went in for and old change it didn't take long. Always pleased with customer services . Thank you , keep up with the great quality of personnel .
Harold Mosher
Apr 21, 2015
I want to commend Michelle for keeping me informed throughout my service period. She was extremely professional and anticipated my service needs. I also want to commend the young man, Flaco, who serviced my vehicle. He identified and fixed a problem that had not been anticipated that could have caused additional problems int he future. Both should receive commendations from your company.
Paul Willingham
Apr 21, 2015
We purchased four new tires and the works package which included, road hazard, free rotation, alignment, balancing, etc. We are pleased with the service and the package pricing was competitive (not all vendors offered everything that Spikes did). One observation. Our dealer in Minneapolis always ran our vehicle through their car wash after the service work was done. Not a big deal but it was a nice touch. I noted that Spikes has a commercial car wash unit as a part of their dealership facilities.
Alicia Hinojosa
Apr 20, 2015
I am always happy with the way I and my F-150 are treated at Spikes your staff has excellent customer service. Thank you for your work!
Tomas Hinojosa
Apr 20, 2015
Excellent service, great price and customer service.
Esperanza Brattin
Apr 18, 2015
I bought a 2015 Ford Fusion which I had been wanting for a very long time. I was very very satisfied with the salesmans knowledge of the vehicle and the service received during and after the sale. The car was purchased at Spikes Ford in Mission, Texas
Frederick Verran
Apr 17, 2015
It don't matter if I bring my F 150 or my F 250 in for Service. Spikes service is the best.The Staff is what makes the Service Department, Number One
Michael Requenez
Apr 17, 2015
Service was great for my F-350 dually. The job was done quick and efficient. Thanks Spikes for the great service.
Leo Munoz
Apr 16, 2015
Ford Fusion '08 maintenance was done to perfection. I've never had a problems since quick lane helps me have my car maintained at the appropriate times.
Maria Perez
Apr 16, 2015
Awesome staffAnd the best service department(Claudia) Service(Noe) Finance
Marlene Prince
Apr 16, 2015
I went Wed. morning for my 15,000 mile check up for my 2013 Edge. They said it wold be ready right after 12;00 noon and it was. Offered shuttle to pick me up but my husband was able to take me to Spikes. My car even smelled good when I got in. Very nice people at the desk and the young gentleman that was there took my car right back to get started on it. It was nice to know that the SUV was ready when they said it would be.
Laura Parra
Apr 15, 2015
Excellent customer service, Alex was so good! Love my ford Focus!
Melissa Colon
Apr 15, 2015
Very good service, very friendly staff. definitely'll take my car again
Robert Valencia Yvette Meza
Apr 15, 2015
My experince was the best. Spikes ford has the best customer service. My 2015 fusion is awesome couldn't be happier, and the staff can't complain. Jorge and Jesus were on top of things the whole time they offer the best customer service.
Angela Sanchez
Apr 14, 2015
Excellent Service! I have always loved going to spikes. Staff is always so perfect make u feel at home. Thank u for all you do. Continue with the perfect service.
Roberto Gonzalez
Apr 14, 2015
Although I had the battery replaced that did not solve the problem and I planning to take in back and returning it to your company for a full refund back into my debit card!
Melba Cantu
Apr 13, 2015
I purchased a 2015 Escape the service was excellent very happy!!!
Robert Harris
Apr 13, 2015
I have a F 350 P/U, I was the first to arrive for oil change that morning and these guys took care of everything.You have a good crew there take care of them.
Carl Claybaugh
Apr 11, 2015
The service was quick & good. The people behind the desk were very certious. Spikes is the only place that has touched my Fusion & will be the ony one.
Rosalinda Balderas
Apr 11, 2015
I bought a Ford Focus.The service was very good and yes the staff were very helpful.
Aida Trevino
Apr 9, 2015
The service was good finished the car faster than expected.
Bernardo Villarreal
Apr 9, 2015
Good comunication between the seller and clients and fast service
Debra Flores
Apr 9, 2015
Spikes Ford Service Department was very courteous and prompt. I am a satisfied customer.
Elva Hernandez
Apr 9, 2015
Ford Fusion. Excellent service very helpful. Staff very professional.
Maria G Garza
Apr 9, 2015
We had an excellent experience . To tell you the truth we are hard customers to please and the salesman took his time to please and listen to our every need and came through for us . Thank you
Moises Iglesias
Apr 9, 2015
Great Experience. Our salesman, Juan Reyna made it all happen. He is easy to work with and is very professional. Finalizing our deal and paperwork was made easy by Noe DeLeon. All was in order the process went very smoothly. Great place to purchase a new vehicle.
Ruben Mendez
Apr 9, 2015
I don t have any problem w their services they do the job right.
Luis Espinoza
Apr 8, 2015
Excellent service!!! Staff is always very courteous. Always call to know if we were satisfied with their service. Very pleased with Spikes Ford!
Alberto Garcia/Anna Garcia
Apr 7, 2015
Staff treated me with friendly smiles. waiting was a bit long, but enjoyed my downtime there. coffee was great. thank you
Amabeli Salinas
Apr 7, 2015
I love they way I always get treated when i take my car for service. They are friendly and quickly to help out, answer my questions I may have. are prompt to check anything I tell them in my car. I will continue going there for my services.
Gilberto Villarreal
Apr 7, 2015
2014 f-150 xlt, great service, yes. 2014 f-150 xlt, great service, yes
Jose Camacho
Apr 7, 2015
Excellent service!!!!! Satisfied Customer :) I had my Car get Oil Change, It was fast and I was happy with service provided.
Karla Murillo
Apr 7, 2015
Mr. Ramirez was very helpful and courteous! He made it a positive experience.
Cynthia Longoria
Apr 2, 2015
We purchased a 2015 for f150. The service was excellent. The staff was great. Our sales person Macario was very patient and knowledgeable. We will continue going back to spikes and purchasing vehicles from Macario.
Jessica Greene
Apr 2, 2015
The service was very good and as always the staff was very courteous. I was made very comfortable and I felt the fact that I brought my vehicle to them was appreciated.
Lydia Cerda
Apr 2, 2015
I got immediate attention and great service. Thank you for your continued service.
Matt Cochran
Apr 2, 2015
Had an issue with my truck I had it serviced a few months back at Tipton in Brownsville. The truck started make noises again. So I called spikes they explained if it was something that was just fixed then it would be covered. Took my truck in and they had it repaired in a few hours. They were very nice and friendly. I will always recommend spikes ford.
Jesus Sanchez
Apr 1, 2015
Went in for a recall on my Ford Taures, I was called several times to come in for this recall and I really appreciate that... A lady came out right away and asked what I needed and asked if I also needed an oil change on my car.. Great customer service!!!! Thank you Spikes Ford..
Jorge Rodriguez
Apr 1, 2015
Dodge Charger, got the job done, got the job done, got the job done.
Juan Bazan
Apr 1, 2015
I had an amazing experience dealing with the customer service representative/seller. He was very professional and knowledgeable.
Luis Zamorano
Apr 1, 2015
Got a preowned silverado everything went Just perfect.
Reynol Gonzalez
Apr 1, 2015
The young lady that assisted me has been very knowledgeable, polite and ethical all three times that I've brought my truck. Great service!
Ricky Casarez Jr.
Apr 1, 2015
Very good service and that's why I continue to go back and of course there fast.
Felix Ramos
Mar 31, 2015
The staff was very helpful. Happy to have ford vehicle
Luis Garcia
Mar 31, 2015
We are very satisfied with his professional way to handle our purchase. The salesman Gerardo Vega is highly recommended.
Marta Garcia and Jorge L. Garcia
Mar 31, 2015
Lencho, Juanito, and Paco helped us get the most for our money........a 2015 FX4 F150!!! and the service is great, took care of my family's needs I would definitely continue to buy from Spikes Ford as I did back when I bought my 1997 Lariate 4X4 which I had the experience of ordering and took delivering on 6/11/97 and still drive....JLG .
Miguel Liscano
Mar 31, 2015
The service was good. And that's all that matters.
Mike Brower
Mar 28, 2015
I've never been to Spikes Ford before, but I will certainly go back. Honestly my experience at Spikes Ford was the best I've ever had at any Ford dealer. I was there for an oil change, before I make the long drive home from Mission TX to Brighton Michigan. The Quick Lane service person was Crystal. She was awesome. My total time there was less than 1 hour. Thanks to Crystal (recommending "The Works") I also had my tires rotated and several important checks done on my 2010 F-150. Crystal also offered me a cup of great coffee and a fresh donut. Great experience! Very friendly service and a beautiful and clean facility! I will certainly go back to Spikes Ford for my "pre-return home" oil change next winter and any other service I might need next winter while we are down here in Mission TX again.Thanks Crystal and thanks Spikes Ford for making my day!!!!! Mike Brower, (Winter Texan) from Brighton Michigan
Gilbert Sotelo
Mar 27, 2015
Went in for a test drive and left with 2015 fx4. Love it so far
Gloria Salas
Mar 27, 2015
I had a grate time finding my first car and got a easy monthly payment
Norma Castro
Mar 26, 2015
2015 Ford Fusion beautiful car.. Awesome service concerned if we had eaten offered us food
Pedro Rodriguez
Mar 26, 2015
The service was excellent and my vehicle was ready fairly quick.
Arnold John
Mar 25, 2015
good work. All I had done was a oil change. What can I say in 50words
Erica Leos
Mar 25, 2015
The staff is ALWAYS courteous and polite!!! They go out of their way to provide great customer service!!!
Robert Delafuente
Mar 25, 2015
The Fast Lane Service Dept. is excellent. The people there are great and knowledgable of my Ford vehicle.
Eugene Desutter
Mar 24, 2015
Helpful staff - service was performed faster than expected.
Jaime Salazar
Mar 24, 2015
customer service is great, they had an answer quickly
Rogelio Arevalo
Mar 24, 2015
Spikes Ford has really kept up it's great customer service thru great employee mentoring. Keep up the great work Spikes Ford Team!
Tomas Ramirez
Mar 24, 2015
KIA Sorento 2014 Awesome ServiceMr.Moreno very nice person.
Cynthia Luna
Mar 23, 2015
The rep was friendly and helpful. Everything was done really good
Daniel Suarez
Mar 23, 2015
I year been a customer with you guys for over 3 years now and have always enjoyed your customer service. Thank you so much.
Joel Chapa
Mar 23, 2015
Thanks, for a prompt service good waiting are plus now you all have comfortable seats. .
Ronald Miller
Mar 23, 2015
Michael Ramirez did an excellent job and always does. I buy all our trucks for company use from him and decided this time to buy my personal use truck from him. I will be giving him all my future business if the price is right. He really pushes to finance but I like to trade in my old vehicle and pay off the new one immediately. I will tell all the people I know looking for a new vehicle to talk to him before going anywhere else.
Toby Rodriguez
Mar 23, 2015
The professionalism and friendly service meant alot. Always a wonderful experience when getting my truck serviced.
Victor Gutierrez
Mar 23, 2015
You all were awesome!! I had a great experience and will continue to do business at your store. I will recommend your dealership to any friend who is interested in purchasing a Ford vehicle.
Emilia Chapa
Mar 21, 2015
Awesome service!! Always a great experience . Clean facility and the nicest staff!
Robert Montoya, Loyal Customer
Mar 21, 2015
Excellent customer service. The staff is friendly and knowledgeable. Spikes is the only dealership I would do business with.
Benito
Mar 20, 2015
The service I received was excellent, I will definitely be returning with all my vehicles.
Howard Bieber
Mar 20, 2015
My experience was what I would expect from Ford and the staff was courteous and good to deal with.
Lynn Engel
Mar 20, 2015
We purchased a 2013 Ford Edge Limited in January, 2013, after our Ford pickup was stolen. The sales staff were very helpful and explained all of the features of the Edge to us before we left that afternoon. Making a horrible week so much better for us. We just had the Edge in for an oil change. Everything went great. We will definitely used Spikes for all of our service needs while we are in the valley. See you in the fall.
Magda Villarreal
Mar 20, 2015
Highly recommend Richard Meza and Joel... They made the transaction go very quick and smooth..
Charles Guist
Mar 19, 2015
I had three gallons of DEF in a box in the covered bed of our F-250. The tech completed our request to top off the DEF with our fluid. Rather than returning the two unused gallons back into the boxes, they were layed down in the bed floor and leaked out. A big oily mess was caused by the DEF containers. Also the spout was not returned to the box. The mess was unnecessary and due to lack of effort from the service tech.
Marcelino Hernadez
Mar 19, 2015
We are Winter Texans and even though we are closer to other Ford dealers, we always drive from Donna Texas to your Service Department store for anything we need in our truck. Keep up the good work. Thank you
Melissa A
Mar 19, 2015
The quick lane was hospitable and helped in selecting high quality tires at very affordable prices.
Richard Gerber
Mar 19, 2015
Had a recall notice and a check engine lite . Claudia , the service advisor was knowledgeable, professional courteous and explained everything. Also , their prices seem to be lower than other dealerships
Tomas Torres
Mar 18, 2015
It was a pleasant experience, the sales personal were very helpful and my sales man Balde was excellent
Eddie Hernandez
Mar 17, 2015
Extremely courteous quick and knowledgeable people help you with your needs
Ramiro Ocana
Mar 17, 2015
2014 Escape - Service was great. - Staff was very helpful. - Thank you!
Todd Larson
Mar 16, 2015
Well done. I had a very positive experience. Staff was wonderful.
Susie soyosa
Mar 14, 2015
Joe guerra was very helpful and knowledgeable the parking is wide
Tracy Frey
Mar 14, 2015
Always willing to go the extra mile to make sure things are done right and the customer to happy.
Anibal Espinoza
Mar 13, 2015
Yes, all personnel was helpful. When I called for service, right away they told me to bring it in.
Jose Barberena
Mar 13, 2015
excellent customer service and the oil change was quick and efficient. I highly recommend spikes ford to anyone interested in buying or leasing a car. their quick lube center was also great.
Oscar Pena Jr
Mar 13, 2015
I was there to purchase some tires and was very happy with the prices. I shopped around and spikes had the best deals. The clerk at the desk I belive her name is crystal was very helpful and polite
Chuck Klimper
Mar 11, 2015
Work was for a recall on the exhaust. The dealer got me in the morning after I called and completed the work quickly.
Ramiro Torres
Mar 11, 2015
It was the best of times and yet I really would like to continue to receive free oil changes on my vehicle....so therefore it bitter sweet
Alejandro Robles
Mar 10, 2015
Excellent service and Alden was on top of it. It is always easy to service my car with them.
Celia Perez
Mar 10, 2015
I purchased a 2015 Escape. The staff was helpful, professional and courteous.
David Morello
Mar 10, 2015
Good service and everyone friendly. I like fords.
Jorge Cabrera
Mar 10, 2015
Balde was a fantastic salesperson. Very upfront and they all helped to get me what I could afford.
Jorge Oyervides
Mar 10, 2015
Great service and great staff well worth the travel from Rio Grande city to mission.
Jose Martinez
Mar 10, 2015
Great Service...really awesome customer service helped with every question that I had.
Lucila Guerra
Mar 10, 2015
COMPLETELY SATISFIED. Couldn't ask for better service. Roy was a great help. He made me feel welcomed.Thanks guys.
Maria Carolina Vela
Mar 10, 2015
The staff was helpful and the service was good. I think that the wait for service could have been a little shorter.
Maria Lopez
Mar 10, 2015
We are very happy with our new 2015 mustang, and as always our sales person Richard Meza was very professional and helpful throughout the process.and answered any question we would have. We are very greatful with our sales person and everyone else that helped us get our new vehicle. We highly recommend Spikes Ford.Thanks!
Rebecca Garcia
Mar 10, 2015
Great customer service. I still feel better organization is needed as far as how vehicles are sorted
Ricardo Vela
Mar 10, 2015
None at this time, everything was just great, service was awesome
Eduardo Zapata
Mar 9, 2015
Would have been better, above and beyond, I'd been offered a ride home after wait time was > 2 hrs. Had to burn a favor.
Monica Villagomez
Mar 9, 2015
2015 ford fushion. The service was excellent! I really enjoyed , my whole experience while purchasing my vehicle.
Frank Pizzo
Mar 5, 2015
I had my drivers side window repaired. Excellent work, done on time!
James Carpenter
Mar 5, 2015
Claudia as well as the mechanic were great in finally assisting me in determining the issue with my vehicle which has previous technicians stumped. Many kudos to them. Previous buying process was streamlined and smooth. I look forward to purchasing my next raptor at spikes ford.
Jose Ramirez
Mar 5, 2015
I like the service the employees and the fast way to do everynting...
Fernando Perez
Mar 4, 2015
Always liked their service to my automotive needs. Great folks as well.
Janice Garcia
Mar 4, 2015
Too many surveys/calls/follow ups after service performed. Unnecessary and excessive
Daniel Trevino
Mar 3, 2015
Claudia was awesome, great job! !!!very helpful great servive
Ebby Williams
Mar 3, 2015
Truck was in for recall service. Time was as told. Very satisfied.
Ernest Abrego
Mar 3, 2015
Your entire staff at Spikes Ford are something to talk about. Everyone goes out of their way and will take the time to make outside phone calls for you for other services you are seeking. In this case it was our windshield. Thank you Spikes Ford for helping us take care of our Family SUV..
Evangelina Sanchez
Mar 3, 2015
I purchased a 2015 Ford Escape beautiful suv loved the service I recevied at Spikes Ford in Mission. Everyone who had part of my shopping experience made it easy.
Gabriel Pedraza
Mar 3, 2015
Joseph was my car salesman and was very helpful and informed on my vehicle. Ronnie did an excellent job helping me out with my purchase also.
Patricia Gonzalez
Mar 3, 2015
We purchased a 2014 Ford Focus, the service was excellent and the staff was Awesome!
Baldemar Barrera
Mar 2, 2015
Your staff was very helpful, and the service was fast And the vehicle repair was good.
Gina Alvarez
Mar 2, 2015
The service was exceptional! The service representative was extremely helpful and courteous.
Martin Alaniz
Mar 2, 2015
Everything was fine and service was very quick. Empolyees were very friendly.
Oscar Sanchez
Mar 2, 2015
Well I was very pleased with the service. The way I was treated was much better than any other dealership that I have gone to. You all made me change my perspective on dealerships and I am glad happy to have been able to get the vehicle that I wanted. The staff was very helpful from the begging to the time I drove off the lot. Thank you for all help..
Salim Bhimdiwala
Mar 2, 2015
Excellent service, congratulationsIm very happy.Nice and confort facilities, the sales man give me a spectacular service.My best experience buying cars ever
Trinidad Escamilla
Mar 2, 2015
good service by the service advisor, no other comments
Valued Customer
Mar 2, 2015
Delivered on time as promised and no hassle..............................................................................................................................................
Alfredo Jimenez
Feb 28, 2015
Good Experience, but the times to check your records, and to make the final propose is to long.
Cristina Gonzalez
Feb 28, 2015
I went in for my first oil change. Turns out time caught up and I also needed a tire rotation and a filter. Employees were very professional and service was fast.
Ernest Abrego
Feb 27, 2015
Wonderful service always go out of their way. Got our windshield replaced and we received wonderful referral services.
Joel Contreras
Feb 27, 2015
2013 ford f150 fast service helpful staff thank you
Ruben Browning
Feb 27, 2015
Everyone was helpful, appreciated the service.......................
Charles Willhite
Feb 26, 2015
The vehicle is a Buick enclave. The service was excellent, you couldn't ask for better. The staff was also excellent, very friendly and respectful. The all made us fill like family.
Eugene Robarge
Feb 26, 2015
Elton took care of my car (Cmax) immediately. Short stay at the dealership, he had to order a part-but thats all. Everything went well and I'm grateful.
Inecencio Alonzo
Feb 26, 2015
It was a very great experience. Even though it was early in the morning they are Very at tentative
Jorge Rodriguez
Feb 26, 2015
Got the Job Done, Got the Job done, Got the Job Done, Got the job done
Maria Arevalo
Feb 26, 2015
Everything went smoothly. They advice him on the items that needed attention for my vehicle to perform its best.
Martha Garcia
Feb 26, 2015
Fantastic working with Michael; we tell him our needs and he finds the perfect vehicle for us; quick delivery of paperwork to be signed as well as the vehicle(s).
Ricardo Ramirez
Feb 26, 2015
Staff was friendly and helpful. Service was good and the facility was comfortable.
Tracey Lucero
Feb 26, 2015
Front desk very helpful and friendly! Service was fast and great! Thanks!
Alejandro Cardenas
Feb 25, 2015
I have a Ford Fusion 2014 and it was great love spikes
Belia Montelongo
Feb 25, 2015
Took my explorer in for service, staff were very helpful in explaining the services that the truck needed.
Bobbie Jones
Feb 25, 2015
Had a very good experience and staff was very helpful, except for item told young man that my truck was jerking when you take off which is in the drive line, had it fixed once before, and he told me after I had transmission fluid changed that it stopped, but it has not stopped, will call service department to get it fixed.
Diane Smedley
Feb 25, 2015
Purchased a 2015 ford explorer. The service was excellent and very accomodating to work with my disabled husband to find the right vehicle. Everyone at dealership was very helpful.
Emmanuel Garza
Feb 25, 2015
Great experience...Great people...Great deals...
Glenda Rosenberger
Feb 25, 2015
I am pleased with Spikes Ford service. The waiting area was clean and I was offered coffee, water and donuts. Very nice.
Jennifer Solis
Feb 25, 2015
It was a good experience. The Quick Lane area was clean and the wait was not long.
Roel Benavides
Feb 25, 2015
Oil change was fast, people were very courteous, had krispy kream doughnut's and coffee.
Rosbel Flores
Feb 25, 2015
2015 Escape. Service was excellent, would cconsider to return for my next vehicle
Antonio Gonzalez
Feb 24, 2015
We bought a new 2015 Taurus, the service with sales person was good, but when we left home ,next day morning, cold ,turn windshield defrost, and a crack started from the bottom of wipers and ran little by little, on the passenger side.and now nobody wants to help, and we are not happy about it. First time buying a Ford vehicle and this happens.brand new car and cracked windshield glass.
Dale Mcgee
Feb 24, 2015
I had an oil change on my 2015 F350, I was told it would be approximately an hour wait. The service was completed in the estimated time, the staff were friendly and efficient. I will go back again for service to my truck when I am in the area.
Daniel Gonzalez
Feb 24, 2015
The staff was wonderful great customer service can't say anything anymore everybody did an excellent job
Eddie Pacheco
Feb 24, 2015
Great professional service, Crystal is awesome, very expedient
Gerald Castillo
Feb 24, 2015
The staff was excellent. They performed services requested in a timely manner.
Miguel Corral
Feb 24, 2015
Great service took care of the customer. Be there soon
Moises Garcia
Feb 24, 2015
When I arrived at location I was greeted by Crystal with a smile. She was very helpful and asked me how she could help. I explained to her what I needed and she instructed me where to park my car. I was treated to free coffee and wifi. The location was very clean and smelled good. The seats where comfortable and I almost fell asleep waiting for my car. It was done in a very timely manor and I was satisfied with the work. I was over all very impressed with the quik lane and although I purchased my vehicle at another dealership I will be servicing my car at your quik lane.
Ricardo Guzman
Feb 24, 2015
Excellent staff eager to assist you with your every vhechile needs.
Yarathzeth Valdez
Feb 24, 2015
Everything was better than expected (people, cars, CAR PAYMENTS, service.... Everything)
Maria Alvarez
Feb 23, 2015
I purchased a 2014 focus and the service I recieved was perfect :) also the staff was helpful
Sam Kwame
Feb 23, 2015
Everything was fine compared to the other places I visit
Jesus Garza
Feb 22, 2015
Wonderful and helpful staff! I would highly recommend Spikes Ford!
Julio Padilla
Feb 22, 2015
Service was great and work was done at a timely manner, good customer service, they answered my questions
Debora Moreno
Feb 21, 2015
Very friendly! Fast service and very nice customer service!
Michael Quintanilla
Feb 21, 2015
F-350,THE SERVICE WAS GOOD AND THE STAFF WAS GREAT.
David Kniker
Feb 20, 2015
Came in for a recall - updating the drive train module - was told it could take as much as 2-3 hours. Got there 20 min before appointment - update was completed and I was on my way with a free car wash in 1 hour and 10 minutes. Thanks.
Eduardo Mendoza
Feb 20, 2015
I purchased a F-250, the service was awesome. I was very impressed how fast my truck was done. The staff was extremely helpful. I had a great experience with my first oil change.
Eliazar Martinez
Feb 20, 2015
Great service and amazing customer service as well.
Hector Garcia
Feb 20, 2015
Good job done a little longer then I thought it would take and the donuts were brought late at the time I was leaving and no napkins to take one with me
Jaime Trevino
Feb 20, 2015
You all could better the service prices they are less expensive in other ford dealer ships oder then that good service
Jerry Rodriguez
Feb 20, 2015
always friendly, fast service, great service advisers
jose herrera
Feb 20, 2015
Awesome customer service. Third company truck purchased in a year.
Jose Trevino
Feb 20, 2015
The service was quick and cost reasonable. Again, the service was quick and reasonable. The donuts were delicious and coffee was the best and appropriate.
Maria Quevedo
Feb 20, 2015
It was very easy to schedule the appointment, they came and picked me up to drive the car off, and when it was ready, just picked me back again to take my car with me, great experience
Maria Ruiz
Feb 20, 2015
My experience at the Ford dealership has been excellent when purchasing or servicing my vehicle. Service is quick and the staff members at the front desk are very polite.
Orpha Henry
Feb 20, 2015
The service was quick and the employees there were extremely polite, informative, and helpful.
Raymond Moore
Feb 20, 2015
Every one was very friendly and helpful to take care of the problem
Adolfo Rosales
Feb 19, 2015
It was great service just the wait was a little long but besides that good customer service all around.
Aldo Villarreal
Feb 19, 2015
Just gotta say great customer service !Excellent communication !Well job done !
Jim Holtz
Feb 19, 2015
would prefer making an appointment! I was there 2 hours 20 minutes.
Kenneth Lara
Feb 19, 2015
The employees carried themselves as a professional unit and provided excellent customer service.
Ray Mcdougall
Feb 19, 2015
The staff was extremely polite and informative when I asked her about my service.I was offered a coffee and a donut. The service didn't take very long.All of these features are what I was looking forPlease thank the staff for me again.
Veronica Hernandez
Feb 19, 2015
Went to ask about an extended warranty for our 2012 Fusion and ended up getting a new Edge. Its what we really wanted when we got the Fusion. Spikes did a great job working with us and got us a really good deal and a better interest rate to where our payment didn't go up much. We needed a bigger vehicle for a family of 4 and appreciate what Spikes did for us. Thank you.
Jamie Lopez
Feb 18, 2015
Excellent customer service, clean location and are quick at dropping off customer at their destination while vehicle is being repaired.
Jesus Balderas
Feb 18, 2015
Very satisfied with my vehicle going back when i want a new one
Margarita Nieto
Feb 18, 2015
Great customer service with a smile. Everything was great.
Matthew Rector
Feb 18, 2015
Thanks for making sure the right amount of motor oil got put into the motor. Hacienda Ford has a problem with putting too much oil in. Thanks again for quality work.
Sylvia Cantu
Feb 18, 2015
My experience with the staff at Spikes Ford has been wonderful not only when I was purchasing my new vehicle but also now. Took my vehicle in for oil change and staff was more than helpful. Great service!!!
Alfredo Alvarado
Feb 17, 2015
The staff is always friendly and very helpful. They answer all my questions and service is always fast.
Alicia Ruiz
Feb 17, 2015
Keep your good work. The customer service is doing a good job on keeping the customer happy.
Catalina Zamaripa
Feb 17, 2015
Purchased a 2015 Ford Focus the service was excellent, staff was polite and helpfull they were able to answer all our questions and give us peace of mind about any commcerns as far as quality and performance of the vehicle we purchased, as well as meeting our budget price.This is not the first time we Purchase a Vehicle at Spike Ford, staff has allways provied excellent service, this is the reason we keep coming back.Sales Rep.was Richard Meza.I will certainly recommed Spikes Ford to freinds and family. Thank you ,Catalina Zamaripa
Frank Garza
Feb 17, 2015
Service desk personnel was very courteous and attentive to my needs. My vehicle was checked out and even the under inflation of tires was corrected by technician. The service was prompt I was very satisfied.
Josefa Rodriguez
Feb 17, 2015
The service was wonderful ... Michelle and Jennifer are amazing I would never go any where else... Just because of Michelle and Jennifer... So if spikes loses either one of those girls they will lose my service....
Joyce Johnson
Feb 17, 2015
No purchase; just repairs. Repairs quite expensive, but you're giving me a year to pay it off at no interest. I love you for that since I'm a senior citizen living on Social Security. Thanks!
Margarito Ramirez
Feb 17, 2015
Exellent service....................................
Rolando Flores
Feb 17, 2015
My 2015 Ford Fusion needed an oil change; and the service department provided an outstanding service and the manager Rafael even called me when it was done so I could go pick it up and not lose time from my busy job.
Ron Putnam
Feb 17, 2015
it was fine,no waiting,and im not writeing 50 charactors
Shanon Graham
Feb 17, 2015
Service was promput and courteous. The staff remembered my name from the last time I was there. "Hello, Mrs.*****". I would recommend Spike Ford to anyone.
Tony Alvarez
Feb 17, 2015
I was treated very well. I would gladly recommend all of my friendsto stop by Spikes Ford.
Alma Garza
Feb 16, 2015
Ford explorer the service its very excellentVery good services and customer care greeting
Phillip Buck
Feb 16, 2015
The service was done in a very timely fashion and in a very short time.
Sam Rodio
Feb 16, 2015
ford king ranch the service was first class. the staff is the most helpful group and most knowledgable that I have ever dealt with.
SJ Miller
Feb 16, 2015
Thank you for the excellent service at the Spikes Ford Quick Lane.
Marc
Feb 15, 2015
Service was good and prompt, my only concern was that I did not receive a status report on my Explorer. In addition the facilities could have been a little cleaner.
Ruben Sanchez
Feb 15, 2015
Awesome customer service, I am very grateful they took the time to inform me their was a recall on my vehicle & they went ahead & fixed other issues that came up during the inspection it took a while but the great job they did was worth the wait.
Eduard Pulido
Feb 14, 2015
I would pick ford as my first choice than other vehicles, cause ford is built here in the America, than others are..
Raymundo Garcia
Feb 14, 2015
We purchased a 2015 Mustang. Great service from beginning to end.
Veronica Vasquez
Feb 14, 2015
I'd like to thank Miguel de Leon and T-Bone for providing me with the best service and support. I also want to thank you both for your honesty in answering all my questions and especially I want to thank you for your dedication while selling me my 2012 Edge. You can be sure that if have any friends/family looking to purchase a new/used vehicle in the near future, I'll be sure to refer them over to Spikes, and ask for Miguel and/or T-Bone.
Damian Gonzalez
Feb 13, 2015
Very good customer service also very quick service quick on doing oil change
David Garcia
Feb 13, 2015
Overall great staff and great service. Took in my f250 for service and came out fast. Very happy and friendly staff,very helpful with my questions and needs.
Gregorio Olivo
Feb 13, 2015
It was great I love my f150 the sales man was awesome he went beyond to help us. He deserves a bonus
Juan Garcia
Feb 13, 2015
Good people Mr,.Gutierres was a great help and we like ur new ford edge
Teresa Cavazos
Feb 13, 2015
Very efficient and prompt service. Staff was very friendly
Charles Mayes
Feb 12, 2015
Crystal did a great job of assisting me to order the part I needed for my truck and setting up an appointment to have the part installed and my truck service very quickly.
City of Edinburg Right Of Way Dept.
Feb 12, 2015
The service and the staff was very helpful on the f-250
Cynthia Sanchez
Feb 12, 2015
I purchased a Ford edge. .I love my vehicle. .everyone was nice and friendly. .Mike answered all my questions. .love ford. .
Juan Rodriguez
Feb 12, 2015
they finish my truck on time and the price was good
Maria Chen
Feb 12, 2015
I went in wanting a car, but not ecpecting to drive away in one. The salesman, jorge, was very friendly and listened to what i was looking for. I got a car and love it!
Ricardo Montiel
Feb 12, 2015
I was not expecting a courtesy oil chancge , no body does it now a days, i have bought vehicles at ford spikes and service them at the quick lane, and will continue doing it, thanks!
Alejandra Alanis
Feb 11, 2015
Great costumer service, great suv! Everybody was very helpful, they treat people like family, and they help you get the best deal, defenetly buying my next car there! And recommending to friends and family!
Herlinda Martinez
Feb 11, 2015
The employees at Quick Lane are very efficient. Thanks
Javier Flores
Feb 11, 2015
Very courteous and helpful staff... Alden was very attentive and made great effort to help with my f-350... Thanks and will recommend
Juana Gonzalez
Feb 11, 2015
great service and fast timing while very busy!! great staff!!
Maria Martinez
Feb 11, 2015
My experience was great! Always very friendly and helpful! Thank you Spikes!
Maribel Jimenez
Feb 11, 2015
Fast and friendly service every time I get service
Marylou Cardenas
Feb 11, 2015
Great service a little long on inspection time but tolerable
Micheal Moore
Feb 11, 2015
Claudia Gonzalez was excellent, she kept me informed and delivered vehicle as promised, quick turn around. Very satisfied with service this time.
Alfredo De Leon
Feb 10, 2015
I took my vehicle for an oil change and I was greeted professionally and courteously. The service was performed in a timely manner and the service advisor was very helpful.
Mario Garza
Feb 10, 2015
I took my vehicle in for a recall notice and had the vehicle serviced through Quick Lane. Claudia was very helpful in setting an appointment time and communicating the status of the vehicle service. Everyone was very helpful and ensured I had a pleasant experience.
Moises Iglesias
Feb 10, 2015
the staff was very helpful and did everything they could to ensure we were satisfied. They took us through all the features of the car before we left. even delivered the car the next day after they made sure is was a beautiful shape.
jgarza
Jan 16, 2015
All the employees are very friendly, and the location is very clean. The sales Rep who sold me my vehicle was amazing. He was not pushy, and it really felt like he tried to get the best deal possible for me. I recommend anybody in the market and buy a new vehicle needs to speak with my Sales Rep first .I am 100% satisfied with my decision on buying a new vehicle at spikes.
irod2577
Nov 6, 2014
i have a 2012 explorer which I purchased here with a leak problem 1st time it took two weeks now it's been over a month same problem not happy with service because of the leak my carpets have been replaced but only where the problem is so the carpet looks different two the smell in the truck is awful and they can't take it off at this rate the only thing that would make me happy is a new truck being that the truck only has 20,000 miles it doesn't get driven often and spends more time in the shop. There is no costumer service it seems like no one knows anything it's always by Friday but Friday's come and go. Just want a good truck not one where after my warranty is up and still have this problem it's ridicules.
Ismael771
Oct 27, 2014
Friendly workers and great service ,good prices nobody s harassing you to buy a vehicle my kids enjoyed the play area they also have free water bottles
andrabrandon1
Jun 27, 2014
My car's emission's light was on and I was under a time crunch since the next day I had jury duty and my regular mechanic is very busy. So I took it the dealership. I was shocked when told that it was going to be almost 400 dollars!!! The price of the part was only $30 ( They told me that at Auto Zone) Also I was told the whole thing would take 3-4 hours. IT TOOK 7 HOURS!!!!!!!!!!!!!!!!!!I feel that the price was jacked up - dealerships are notorious for doing this and I was taken advantage of, but due to my NEEDING to get it fixed - I had NO choice.I will not be taking it back there!!!!
Mike Potts
Jul 28, 2008
I believe this dealership defrauded me on an extended warrenty. I bought the warrenty from Reliance Honda, owned at that time by spikes ford. They claimed a 100% money back guarentee after the warrenty period if not used A few months later they are out of business, sold to somemone else who will not honor such an agreement. I believe they knew they were leaving this market when they sold me this warrenty. Mike Potts
mj4005
Jan 3, 2005
The dealership doesn't haggle, but I did take their "One Low Price" and checked the price on the Internet. The price was about $100.00 or so less than what most places said the vehicle I bought should sell for after the final deal.<br><br>Do not go here if you enjoy the challenge of haggling. They won't budge one inch and WILL stick to their guns and let you walk off the lot.
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