Used Cars for Sale at St. Charles Toyota in Saint Charles, IL

Charles

Apr 20, 2016

Prompt service. Made the appointment and within 1.5 hours the service was completed and at home. Courteous and friendly. Nice job.

Jeanne

Apr 19, 2016

Great price, accurate paperwork and efficient checkout process, friendly staff. Jumped through the hoops to get me the exact car I wanted. Would definitely deal with again

Jeffrey

Apr 15, 2016

I thought Tim did a good job with the sale of the car. He was friendly and easy to talk to.

Raymond

Apr 14, 2016

Fast, courteous service at no charge to fix a leaking tire. I was on my way to the hospital to visit my wife when my warning light went on. I discovered the l had a nail in it. I had no appointment and had my car serviced immediately - - even got a car wash.

Sandra

Apr 14, 2016

I love the polite, fast service and personalized service and the ability to wait for the car while it checked. I also like the accurate service records are kept, that the staff knows me, and knows what I require unless I have an extraordinary problem.

Danise

Apr 13, 2016

The personnel were pleasant and professional, and the service was handled quickly and efficiently. We would definitely recommend St. Charles Toyota for both purchase and service.

Sarah

Apr 13, 2016

Friendly and honest service with employees that care about efficiency and quality work. I also appreciated the courtesy shuttle! The complimentary water and donuts were a nice touch, too. Stephanie Anderson cared about making my experience top notch. After reviewing the vehicle inspection report with me, we determined that I needed new tires. She was concerned about the safety of my family and gave me options. She was able to install new tires at the same time as my service, so I did not need to schedule a new date to come back.

Steven

Apr 11, 2016

Very low pressure. Marcus did a great job explaining the vehicle and was a pleasure to work with. Ray was good to deal with as well when it came to finalizing the purchase, including getting a fair trade in value on my old car. The final paperwork with Efren went well too. I don't believe in extended warranties and appreciated that Efren did well in explaining them but didn't put undue pressure on me to buy them.

Timm

Apr 10, 2016

I was impressed with the whole sales staff, how courtesy and informed they were, down to finance officer, they were real pro's. Probably the best buying experience I have ever had !

Mary

Apr 7, 2016

I like the courteous employees. I came in without an appointment and was treated very nicely. Problem fixed same visit.

Jana

Apr 7, 2016

My service writer Stephanie was fantastic--a true asset to your Toyota dealership! Would definitely go back for service because of her!

Jeremy

Apr 6, 2016

Staff was well organized, friendly, and made the buying experience easy. No hassles. This is my second vehicle from this dealership and I will be back for future vehicles.

Richard

Mar 30, 2016

The knowledge of the young man Markus on both the Corolla and the Camry cars we looked into was very impressive. His manager who made the deal on the leasing price of the auto was very up front and direct to the point of the pricing of the lease no jacking us around. Both my husband and I appreciated the way we were treated. I believe his name was Jeffrey. The finance man was very professional and honest.

Douglas

Mar 30, 2016

Fast Friendly service and a nice waiting area and cost was reasonable. My first visist to your service facility. Will not be the last. Thank You.

Robert

Mar 29, 2016

My Prius battery went dead in my garage. I called service and told them that I would be dropping it off after AAA had jumped started the car. They replaced the battery with a new one, as well as a parking light, within 3 hours of dropping off the car. The service people were friendly and professional upon my arrival and when I picked the car up.

Elizabeth

Mar 26, 2016

Low pressure and great attitude about letting us choose and then change our mind. Always smiling and patient about this stressful, but oh so exciting purchase.

Martha

Mar 24, 2016

Alex Stewart, was my advisor. He was polite, knowledgeable, and totally listened to my questions and inquiries. After service was completed, sat with me and explained what was done. I am very happy with St. Charles Toyota, and the quality of personnel.When I called to make the service appt. I was greeted by Kyle Lindquist, who was very efficient and professional in handling my request to my liking.I also needed to have my Bluetooth activated at my March 23, 2016 visit. Thrisha, helped me and guided me thru all the steps with much patience.All in all my visit yesterday went well, and I am completely satisfied.

Shirley

Mar 23, 2016

Greeted immediately, taken to station where a staff memberbrought up information, reviewed what would be done, andgave me a form to sign. Cost of service was very reasonable.

Betty

Mar 23, 2016

Ease of securing info of reason for visit. Explaining of Added diagnosis and advising priority of recommendedService. Explanation of all pricing. No unnecessaryPressure by service person.

David

Mar 23, 2016

Easy in and easy out. Made my appointment in the morning for the same afternoon, very convienent. Also mentioned a problem I was having with a tire and service checked it out, found a nail and fixed it.

Donald

Mar 22, 2016

How easy it is to check in, the attention the Service Advisor gives as to your problems, the follow-up during the servicing process in keeping the customer informed as to progress and any additional problems found.

Susan

Mar 22, 2016

The person who took my apptmt on the weekend was very patient with me.The ride to/and from work excellent.The work on the car and willingness to save me money wonderful.

Michael

Mar 20, 2016

Great service tech, Kyle always greets me right away. No waiting. He does a great job of explaining what's going to happen when work is being done, and when necessary, explains why an additional repairs should be done.

Carolyn

Mar 17, 2016

Actually took time to listen to what I wanted checked out and why as well as what needed to be done.

Lindsay

Mar 16, 2016

I really appreciated how thorough our salesman Tim was with explaining all of our options, going through all the features and specs of the car, and just being personable. All the other employees we interacted with were also excellent, both in explaining everything and being extremely friendly. My husband and I also appreciated how we did not feel pressured or that everyone was trying to up-sell us.

David

Mar 12, 2016

Hospitable and funny service writers, great communication without forcing unneeded services. They seem to care for you and your vehicle.

Dave123

Feb 16, 2016

This is a great place with up front pricing. There's no back and forth or waiting while the sales person "checks with his manager" on the price. There's no bs. Rob is a manager there (new vehicle) and treated me great. In full disclosure I didn't end up buying a car there (I ended up going with a used highlander from a different no haggle Toyota dealership that had what I wanted in stock) but I would still recommend checking them out.

Ron

Nov 14, 2015

Bought an older used Rav 4 yesterday.My wife and I found our sales person,Chris,to be very friendly and knowledgeable,without trying so hard to make a sale that he was going to push us into a car we didn't want.While the price wasn't cheap,I think they sold us a good clean car,and we even opted for the extended warranty,which turned out to be within our budget and reasonable.My friend Sheila recommended them to me,and I would say give them a chance when you're car shopping.

Lindsay22

Aug 27, 2015

Nos atendieron con mucha amabilidad y respeto, se los recomiendo uno de los mejores servicios que e recibido vayan y compren y pregunten por Alain

Camry Lover

Jul 21, 2015

We purchased 2015 Camry from St Charles Toyota with a pleasant experience. Derek R. in Sales is patient, honest, thoughtful but never pushy. The other Derek in Financial Dept is also very helpful, going thru each option clearly with us without playing any tricks. He even went through our old Camary maintenance history with us, in order to help us make a good decision. Thanks St. Charles toyota!

Will never go to that dealership again

Jul 8, 2015

Bought a brand-new toyota Avalon limited two months old notice the stain on the sunroof cover brought it in to have it either repaired or replaced, and what did they try to do blame the stain on me on a two month old car because I didn't notice it , that's how they treat their customers after you buy a new car from them

mbumphrey

Apr 15, 2015

Purchased a new 2015 highlander on March 31. Love the car and the great sales service we received from the dealership. We arrived at 8:00pm and the dealership closed at 9:00. They never rushed us and actually still had us out on a test drive at 9:15. Liked the one price approach as many dealerships were not dealing on prices for the highlander and they offered a fair discount on them. This is my second car deal with them and would not hesitate going there again. By the way we left the dealership with the new car at 11:00pm and never felt they were pushing us along. :)

jim a

Feb 21, 2015

Adrian was great on one of the coldest days of the winter he pulled the vehicle inside so we didn't have to stand outside to check it out. Very courteous and not pushey. Made the process of buying car very easy. All people there were great. gave a deal we could live with.

Navypup

Oct 15, 2014

Salesman called me on Saturday at closing time to let me know the car was not sold and if I'm still interested it would be out front waiting for me Monday morning. Come Monday morning, it was. Took the car for a test drive. The salesman encouraged me to drive it out as far as I wanted. Also to drive the car more aggressively, Just to make sure I didn't miss anything. Back at the lot we both cut to the chase. I told him what I wanted and the sales team made it happen. I left the lot with my new car and the deal I wanted. All good things. I brought my 4 year old girl with me which was difficult. There is no "kids" area to keep them occupied while making the deal and BET channel was on the T.V. in the waiting area. However, the sales team tried their best to entertain her, making goofy faces, allowing her to hop in and out of all the cars in the showroom. All in all, it was one of my better experience when buying a car. I would have no problem recommending them or even going back to make another purchase.

Joe

Sep 28, 2014

My experience at this point consists only of email and phone communication. They have been prompt, courteous and cooperative. May still have the opportunity to work with this dealer.

Disappointed

Sep 22, 2014

Drove almost two hours with the intention of buying a vehicle I was told was in excellent condition. I had called to verify the condition and asked for any flaws to be described and made the salesperson aware of how far I was coming. I was told the vehicle was in excellent condition and had nothing wrong and it was a certified vehicle too which had gone through inspection. How Im not sure as when I got there right away could see that both front and rear bumpers had been poorly touched up in an attempt to cover damage and the tires on the vehicle were almost bald. I didnt even test drive the vehicle as it was in such poor condition. They then tried to show me other vehicles they had. I would never buy a new or used vehicle from this dealer simply based on their dishonest description of the vehicle I drove all the way there to buy. Had they been honest about the condition I wouldnt have wasted four hours out of my day to drive there just to go back home.

Disappointed Toyota fan

Sep 8, 2014

This dealer advertised a car on cars.com. It was supposed to be an internet "weekly special" and advertised for $12,997. The dealer had a link to the CARFAX which appeared to be an accident free car with low miles. The CARFAX showed that the dealer had it priced $440 over retail value(I copied the ad and the CARFAX from the website), but it was what I was looking for. I had just missed a sale on a 2013 vehicle with 21,000 miles for $15,000, so I thought $12,997 was a fair price. I contacted the dealer through cars.com and a sales rep contacted me shortly after the initial contact. She informed me that the car was not at the dealer yet, but would be there within the week. The car was listed as a internet special to expire in 7 days. I told the rep I was interested and would put down a down payment on my credit car until I could arrive in Chicago(about 500 miles away). Two days later I sent an email reminding her to contact me as soon as the car arrived because I was interested and my wife was without a car. The next day I get an email saying that there had been a typo and the price was actually going to be $22,369. This is obviously more than a typo. When posting an ad on the internet, you have several opportunities to correct mistakes and review ads before listing them. I'm sure they won't honor their ad with this much descripancy.

justtwan2

Jun 24, 2014

The buck stops here if you want a happy, professional, pressure free car buying experience, didn't have to negotiate at all and got a great deal without any hidden fees on a better than average car. I like em so much I kept their advertisement on my car and i've never done that before. transparent as glass ( no ripoff here)

Jonescj "upscowboy"

May 30, 2014

I looked at the Pontiac Solstice, the car was dusty and the trunk lid was not closed securely. The trunk lid appeared as if it had been sprung or the car may have been in an accident. The car fax said that the vehicle had a clean record, but the vehicle it self said something else.

David H

Mar 3, 2014

Shopping for a used Lexus and found a promising example on cars.com. Contacted St. Charles Toyota requesting a viewing and test drive and the car was clean and ready at the appointed time. Love it when people do what they say they're going to do. Car was excellent, all dealer personnel were excellent, my trade was fairly valued and deal was quickly finalized. Just the way it's supposed to work. Great job!

Jimmy P

Feb 11, 2014

This was my first and last time at St Charles Toyota. They made matters worse when I brought my car to them. They wouldn't take car of the new issue that happened in their repair shop. Then billed me $400 more to fix it. I'm a very loyal person and good service gets repeat business! I'll never go back!!!

Asma B

Feb 9, 2014

I bought my 2011 Camry se !! Awesome deal and very professional service by everyone ! Made my experience more awesome since I bought my solara five yrs ago ! I always go to service my car and everyone is extremely helpful! Go buy a car from them! Diamond Bob was great to work with !

JimPedersen

Jan 23, 2014

I had a horrible experience at this dealer. Like Sarah H's experience, I brought my car in for service and due to negligence St Charles Toyota created a whole problem. I went in with three lights on on my dash. They ran diagnostics, did an oil change and some recall work on the rear suspension. They did not have the part to fix my original issue so they ordered it and sent me on my way. When I left I had FIVE warning lights on. Since my part was due in in the next day or two I figured I'd let them know when I came back. When I got to my next appointment they found the new problem but wouldn't take responsibility for it. I insisted they fix it no charge and ended up being asked into a side office. I was basically interrogated like a common criminal and put on the defensive. They gave me $50 off of the new $400 repair. Over the next few days I talked to the Toyota National Hotline, another Toyota dealers service manager, and an online Toyota mechanic w 30 years of experience. They all said the same thing, St Charles Toyota (specifically RON BLUM the service mgr) is being dishonest with you!I WILL NEVER DO ANY BUSINESS THERE AGAIN!

maryryanw

Oct 6, 2013

I came in with my 25 year old son to test drive a prius and to buy it. Were treated so poorly we felt as if they did not even want to sell us a car. the quote they gave us seemed very high. Intersting, we bought the same prius in Lincoln Park in the City for THOUSANDS less than the quote St Charles gave us.I am furious because we are loyal repeat customers. WE have bought at leat 4 vehicles from this dealership.I wish I had a nickle for all the minutes I sat in that waiting room waiting for my 45 minute oil change that ended up taking 2 1/2 hours. I'd be rich!Since this awful experience we have bought a Prius from the dealership in lincoln Park and I got a Rav 4 in Naperville and had a delightful experience. And guess what... they have loaners!Asta la vista St Charles.

Joe

Sep 18, 2013

Ray Miller was my salesman and he made the buying process very easy for me.

msdt

Sep 17, 2013

Ray Miller was friendly, knowledgeable and honest. He understood my needs and treated me fairly and made me feel comfortable at this family dealership. I would recommend Ray for your next new or used vehicle. Israel was the finance manager and he was quick and efficient while dealing with the paperwork. No pressure from the time I arrived till the time I picked up my vehicle.

adriane67

Aug 27, 2013

This is our 5th car we've bought here. I'd buy from them again too! The salesman was awesome and the finance guy was great!!

TJL

Jul 28, 2013

Just bought a new 2013 RAV 4 XLE AWD. The sales staff (Ryan) and the sales manager (Rob) made the "dreaded dealership hop" actually an enjoyable experience. Once we walked in and got started we knew we wouldn't need to go to another dealership. They were knowledgable, very professional and made the visit very enjoyable. I would highly recommend them- they had every available model, options, colors you could want on site. Never in 20 years have I ever been this pleased with a dealership. Was well worth the 3 hour drive to get there!

MS. EYEKNOWBETTER

Jun 1, 2013

They don't give a hoot about providing quality service for the customers. DON'T BELIEVE THE HYPE.

Dainius

Mar 4, 2013

We bought 2013 Venza from St.Charles Toyota. They were great. Sales rep Robert Smith great help. We are happy with the car and with the deal.

clnhbrsth

Jul 27, 2012

Both Michael Elf (owner's son0 and Ron Blum Service Manager are very unprofessional. Both these men treat customers poorly. Workmanship is questionable. Did work and did not stand by their work. After being treated poorly and told to take my business some where else - I did. I would like to report, I took my business to Schaumburg Toyota. Very nice on the phone. Great service. I would never buy a car or have service at St Charles Toyota. Don't waste your money or time with them. Check out Schaumburg Toyota if you want to be treated the way customers should be treated than ripped off by St Charles Toyota.

Freeland

May 2, 2012

Wanted to buy 2 toyotas with trade ins. Their attitude was take it or leave it. At one point when I called back the next day to discuss just the one toyota and options (net) take one with fewer options, the salesperson left a message saying we are so far apart ($2,000) - without waiting for me to mention the one with fewer options. He said "good luck, doesn't look like this will work". Didn't look up trade-in values for old cars. As the women, their salesperson would not shake my hand or address me.Went to Elgin Toyota, bought two toyotas and traded in two cars. More professional dealership and you felt they cared about you as the customer. Vs. St. Charles, I think they felt we were the salespeople. I would never recommend St. Charles, go the distance to Elgin.

buytwo

Apr 21, 2012

If you're lucky, Tony will be the first person you deal with when you come in for service. He is both knowledgeable and a good guy to get the straight scoop from.Most service items have been dealt with in a professional manner. When a question has arisen the greeter (I know there's a better way to describe them but I can't think of it) has resolved in to my satisfaction.Have been bringing my Celica here for many years and am very satisfied with the service provided.Will probably but my next car from this dealer.

mpaisley

Mar 22, 2012

I bought a brand new 2010 Toyota Prius and before I hit 20,000 miles I had to replace all four tires. I paid for that. Now my car has 60K miles on it and the drive unit went out. Because the warranty is only 3 yrs/36k miles they are refusing to help in any way. I don't feel if I buy a brand new car I should have to worry about putting $3k into it. I have called the dealership many times to try to get a answer they hardly ever return my phone call. I have been in a loaner car for almost 4 weeks before they finally told me. We will not be doing anything to help you.

TJBAJB

Mar 21, 2012

Please do not buy from them. They actually told me that they are not responsible for what a sales rep tells customers. They promised me a car with a 120 pt inspection yet could not and would not show me what they did. I was promised that the air conditioning worked and was checked. Because the car I bought has a sensor that does not allow the air to work in temperatures below 55 degrees. I was assured it worked I bought the car and they told me too bad!!! Please do not buy from them - give the business to the people with integrity!!

tawondathegreat

Mar 21, 2012

clean, friendly, offered you drinks, no pressure, willing to work withyou to make the deal and work with in your financial abilities , highly recommend to someone looking to get a car!

amgalan

Dec 3, 2011

i bought my 08 toyota 4runner from st,charles toyota. they working fast and kindly so i like they service i,m glad purchased my car from them