Used Cars for Sale at Star Subaru in Bayside, NY

BB

May 20, 2016

Will Vergez was personable, friendly, honest and above all, patient and understanding. He spent a lot of time with me and answered all my questions, allowing me the time needed to make this major purchase I highly recommend him and the dealership.

MonicaB

Apr 12, 2016

Buying a car can be very overwhelming. The staff at Star Subaru was so friendly and helpful, especially Will Vergez. He was incredibly knowledgeable and really listened to what me and my fiance wanted. He made the whole experience easy, fast, and convenient. I highly recommend not only a Subaru vehicle but also Will, you're in good hands with him!

yi

Mar 26, 2016

I own 2 cars and they are both Subaru. I have been using Subaru over 4years. However, I went to the start Subaru service yesterday and dropped my car for oil change and recall service. Today when I went to the bodyshop to pick up the car. I found the $122.87 for service payment. I only authorized the oil change and the recall part. I never asked for changing cabin filter. By the time, I did not have time to argued for extra $ 66.04 so I paid and left the bodyshop. the service advisor name was Wes D. I felt very upset and disappointed about the service. I may think about do not purchase any Subaru with this retail anymore because the service is not Satisfactory anymore.

jason

Mar 18, 2016

I went in for an oil consumption test and they lie all the way through and try to blame you the entire time. They are xxxxxx and try to take advantage of you. Every time I brought my car to them it's instantly an issue. Wes will argue with you the entire time trying to make it your fault. He continued to tell me I had to bring my car back for the oil consumption test at 1,000 Miles despite the owner manual stating 1,200 miles. He than insisted I pay for the oil change because even though it's part of the oil consumption process It's not free only the test. I than spoke to the service manager Steve who insisted I pay as well. My sister had the same issue with her Subaru and the smith town dealership didn't make her pay. When I called the corporate Subaru office I was told I was correct and I did not have to pay that they should have billed it under claims and I will be reimbursed by Subaru. As well the policy states 1200 miles not 1000 miles for the test. Run from this place. Wes also tried to scam me by telling me that it was the washer that wells the issue but didn't tell me that the washer flattens when you tighten it on and so the new one would be thicker than the old one removed. Because I'm not a mechanic I didn't know this until I asked one. Subaru admitted oil consumption is an issue so I shouldn't have to fight like this. Dot I'm corporate was very pleasant and kind and supportive so it's not Subaru it's this dealership. Never go here

PVTR58C

Feb 4, 2016

It's All About Lou! Here's a guy who asked for my name and introduced himself by name over the phone before we even talked business. He sounded sincere, actually listened to what I had to say and took my theory on what the problem was into consideration. That struck an immediate chord with me. (turned out my theory was correct!). I'm not used to good Customer Service in NYC, but he was absolutely wonderful from the moment I called to the moment I picked up my car after the work was completed. There was a little bit of a hiccup when the wrong part came in, but he immediately called and kept me informed. I got the car back and everything I had asked for was completed professionally. I will definitely be returning to Lou. A new reason, among many, why I drive a Subaru.

joev

Feb 2, 2016

Fast, smooth, easy transaction. Car sales handled as they should be. Great pricing upfront without a hassle. Very professional and knowledgeable staff. Looking forward to a long, lasting relationship.

jcasp

Dec 26, 2015

Looked around for second lease option at other dealers and it was a horror., Decided to lease a 2nd time through Star Subaru after David and Douglas made things more enjoyable and helpful of what we were looking for with overall options and budgeting. Neither of them were pushy and David and Doug made sure we left feeling happy once we picked up the 16 Crosstrek. David had us out with the new car in fast amount of time (2 hours) with all the paperwork.

XVOwner

Dec 4, 2015

I was approached by Jerry as soon as I walked in to Star Subaru. After researching, I knew which car I was interested in, but wanted to test drive before I committed. Jerry told me, "Subaru buyers don't test drive, they just buy," and he refused to schedule a test drive for me. I had nothing else to discuss with him, and left. I ended up buying from another dealer.

Car Buyer 2015

Nov 3, 2015

I normally don't write reviews online, but my experience here is pushing me to spare other people from sharing the same mistakes. Go to yelp and google reviews to get a more balanced look at the dealership. Here is why I don't think you should buy your car here:1. They do not allow test drives.They only order cars for you, so there will nothing to test their sales pitches, other than the models on the floor. Often times, the models on the floor have been sold, so they lock the cars, and you can't even go in to sit in them. Subaru's are performance vehicles, what they lack in looks and design, they make up for in speed and engineeringso why would you come here with a high chance of not being able to sit in or even drive a performance vehicle?2. They do not carry any cars in stock.That means they have less incentive to cut you a deal b/c they don't have stock to empty. Other dealers may have excess cars and can cut you a deal just to make the sale or reach monthly goals. Not here. 3. They do not negotiate.The salesman that I spoke with, Frank literally opened a binder and read me off prices. He proceeded close his binder and say "I don't want to waste any more of my time", after I asked if he could go lower on his price. First car salesman I've ever seen who refused to negotiate, he didn't even try to smooth talk his way around it. He became visibly upset at an offer below his first price that he gave me. Didn't smile, walks very slowly- imagine having this guy go back and forth with offers to the manager. (shaking my head)The salesmen here are glorified data entry pushers. They won't negotiate b/c they have no incentive to give you a deal. Do yourself a favor and visit another dealership. If you visit this dealership don't buy anything! this should be your ceiling (highest) price that any dealer should be able to beat and not give you an attitude about.

Enthusiast319

Oct 1, 2015

Star Subaru offers highly competitive pricing and transparent deals. Generally my first and last stop, Doug, Gary, and David have sold my immediate family eight cars in the last six years. I have come to rely on David Huang's product line expertise and customer dedication. Douglas Filardo and Gary Zias have consistently worked diligently to retain my business. Expect to pay the price quoted, without hidden fees or gimmicks. I strongly recommend that anyone looking for a Subaru consult these individuals.

very happy customer

Sep 1, 2015

I highly recommend this dealer. My experience there couldn't be better. I just bought my first brand new car and thanks to PANO the purchase was simple, easy and very satisfying. If you want to be helped by a kind, friendly and funny salesman, PANO is your guy :) I'm very happy driving my new car. thanks STAR SUBARU

a disappointed consumer

Jul 6, 2015

I have been back 4 times for the same problem and each time the service advisor blames me for the problem and does not take the warning lights that go on as a problem. This in not a professionally run service department from the dirty floors to the poor parking to not fixing the problem.

Venetta

Jun 11, 2015

Recently I bought a Subaru Impreza from Star Subaru and with the help of the sales rep Mr. Will Vergez, my experience could not have been more positive. After a few very frustrating visits with two other Subaru dealerships, I saw the reviews on Will and made an appointment. I was immediately impressed by his friendly and courteous demeanor, and later by his professionalism and thorough knowledge of the cars he is selling. In addition, there were no pressure tactics, no hidden charges , and without any haggling, Will gave a much better price than previous quotes. My car was factory ordered, Will kept me updated, and on the day of delivery he spent over an hour familiarizing me with my new vehicle. Will is the ultimate professional and I would recommend him to anyone who is in the market for a Subaru - they would save themselves a lot of time, aggravation and money! Thank you, Will!

Miriam66

Jun 6, 2015

I am so thrilled I went to this dealer. I walked in on a Monday night and drove away in my new Legacy on Wednesday. After going to two other Subaru dealers I didn't have high hopes of finding exactly what I wanted. The first dealer in Wantagh gave me a fair price, but didn't have a car in stock. The second dealer in East Hills had the exact car I wanted, but was giving me a much higher price. Even trying to negotiate in East Hills they still weren't willing to come close to the other price and they told me I was being lied to since the other dealer didn't have the car in stock. Two days later I walked into Star Subaru and met with Doug Filardo the sales manager. He had the exact same car (exact color, model, and options) as East Hills and the price he gave me was right in line with the dealer in Wantagh without me having to ask. He told me to wait one day though because the following day was a new month and he wanted to try and get me even better pricing which is exactly what he did. The salesman David Huang was who I did the paperwork with and who spent well over an hour showing me how to use every option in the car when I took delivery. I can't say enough about this dealership and the people who work there. Doug and David were both awesome and I highly recommend this dealership. Did I mention that I LOVE my new Legacy?? My only regret is that I didn't switch from an Audi sooner!!

satisfaction

Apr 23, 2015

My experience with Star Subaru,,,especially with sales rep Will...was totally positive. He could not have been more helpful or forthright! The transparency of the deal was very reassuring...all questions fully answered..all charges fully explained..no high pressure tactics...just patient and professional behavior throughout the transaction.And good coffee, too!

Cindy

Apr 23, 2015

I stopped in Star Subaru on a whim - and drove out in a brand new 2015 Forester. My first time leasing and the folks at that dealership were fantastic. The package they offered me I could not refuse. Professional, courteous, fair and HONEST.The East Hills dealership in Rosyln could take a few lessons from them.

RIPPEDCUSTY

Apr 14, 2015

I openly admit I was ripped off. Purchased a 2014 sti. Salesman was pano. Be very careful with this dealership especially this salesman. Before purchasing the car, he told me he would be able to get the stock rims for me and never did. Now i have a warranty issue and he said he cant do anything because I already bought the car like that. Very scummy people. Will never buy again and will never recommend this place ever again. DO NOT BUY A USED CAR FROM THEM UNLESS IT IS CERTIFIED PRE-OWNED. They hide lots of information about the car.(BTW THE STOCK RIMS ISSUE IS NOT THE ONLY PROBLEM I HAVE HAD WITH THEM).

Macadoody

Apr 3, 2015

My sister and I own 3 Subarus between us ranging from a 1996 through 2012. We love them! The manager, Doug, at Star is knowledgeable, personable, and the sales personnel are not "pressure cookers" I've experienced through the years. That's why we have exclusively purchased our Subarus through STAR SUBARU.NOW for their wonderful SERVICE DEPT in Queens Village. Lou Senatore and Wes are courteous, and efficient professionals. They are one of the reasons for our continued patronage with STAR SUBARU throughout the years. We must mention our "special mechanic" named Bobby who we exclusively request to work on our cars. He is tops in our book!I have a fourth car, a 1998 Honda CRV and only wish their service department could take hints from Star Subaru!

Julies

Mar 15, 2015

Last week I purchased a 2015 Subaru Legacy from Star Subaru after shopping at three other Subaru dealers in my area. This dealership had the vehicle that I wanted in stock and sold it to me after allowing me to review the invoice. I was expecting to pay an inflated price for the vehicle due to the high demand, and the lack of the supply, but I was charged a low price. They also gave me the correct price on my trade. David the sales representative saved me the installation fees on my added options by doing the work himself. None of the common car dealer tricks were used at Star, and no dealership fees were added to the purchase price on my new vehicle. I could not make the above statement about the other three Subaru dealers in my area that I visited. The dealers that did not get my business: Hassett, Grand Prix, and East Hills. If looking for a Subaru don't waste your time and go direct to Star Subaru.

susan

Feb 4, 2015

Never go koeppel subaru compare with star subaru. Koeppel Will charge $149 as start fee! I left this place in 38 mins after I rebooted my car computer. They even wanted to charge my car parts for $800 but my car was fine until now, they just wanted to add this service for the money. They are not a reliable store.Star subaru is a much reliable and helpful place for all subaru owners.

djfnyc

Jan 11, 2015

I selected Star Subaru and the Subaru Outback based on my research. I dealt with Mr. Will Vergez throughout the entire purchasing process also based on prior customer reviews. Normally, purchasing a new vehicle is anything but a pleasant experience however my dealings with Mr. Vergez revised my opinions of this entire procedure. I was deeply impressed with both the level of professional and personal pride with which Mr. Vergez conducted himself with during the entire vehicle purchasing process. My vehicle was a special order that would take between 8 to 10 weeks to deliver, Mr. Vergez contacted me every two weeks with updates regarding the final delivery. On the day of delivery Mr.Vergez spent more than a full hour explaining to me the operating details of my new vehicle, he answered all my questions and went beyond his required sales obligation to make certain I was happy with my new vehicle. Thanks Will !

SubaruSue

Nov 28, 2014

Very happy with the dealership.Always there to help - they treat you like you are their only customer.More dealers should be like this. I gave the price 4 stars because pricing can always be better, at least you want it to be. Compared to others, I did get a good deal and very happy.

dlpjnyc

Oct 14, 2014

We recently purchased a Subaru Forester forrester from Star Subaru and had a surprisingly positive experience. We first met with David in early September and when we returned last week he rembered us. He even remembered the cars we were interested in. David is professional, helpful, and a really nice guy. I never thought I would say that about a car dealer!

msbfh

Oct 2, 2014

I had an excellent experience.at Star Subaru. I was quickly able to negotiate a price for a new Forester and also for the trade-in of my old Forester.I was told that it might take a few weeks to get the car, but in a few days I heard back from Gerry Gennara that they had located the exact car that I wanted.When I went to pick up the car there were no last minute surprises-- no pressure to purchase dditional warranties. Thanks, to Gerry, General Sales Manager Doug Filardo and to Businness Manager Chris Cagno..

Shanshah24

Sep 7, 2014

Horrible, rude, illiterate, liars, scam artists, disrespectful and lazy. Made me drive 3 hours for BRZ series blue in blue, they clearly gave me a quote and availability before I started driving there and when we got there, they did not have it but they can get for $2000 more and it will take 48 hours. Managers calls my 60 years old sweet parents liar and thanking them for wasting manager and sales person time. Keep in mind we are the ones who drove 3 hours to make a deal. I suggest never to step into their dealership even if they offer you cars for half price. Star dealership, you will never get my family and friends business and hopefully no readers will fall into your trap.

nafilkhan11

Aug 7, 2014

To the point,no BS,very kind and respectful and most of all very knowledgeable,which makes the time waiting for my car a walk in the park

friedmanstuelpner

Jul 23, 2014

I found the whole experience surprisingly painless and easy with Will Vergez.He was very accommodating and helpful. I purchased this car through the Costco program ( no haggling), and I was relieved at how simple the whole deal went. Very happy buyer.

CraigRDR1

Jul 18, 2014

Nice, easy experience at Star Subaru. Panos was an excellent salesman... No pressure and produced what was ordered. Simple and easy paperwork/insurance. Overall, very painless and easy. Great car

annetteski1019

Jul 18, 2014

I had an excellent experience at STAR Subaru. The salesman, David Huang, made me feel very welcome. He took the time to sit and discuss the car I was interested in. AND when they didn't have the color I wanted, they checked other dealerships to find the color I wanted. They were very fair with me when I traded in my older car for a new Impreza Sport. I love the car. David called me days after I picked up the car to find out how I liked the car and if I had any questions. I definitely recommend STAR Subaru to anyone looking to lease/purchase a Subaru.

L1nd1e

Jun 6, 2014

It was a pleasure dealing with David Huang when I purchased my first Subaru Outback. He did not put any pressure on me and clearly explained all the features that came with the car. I was thrilled with all of the safety features on the car and I happily purchased the warrantee extension. Everyone at the dealership made the experience of buying a car run smoothly. I highly recommend this dealership.Linda Rettich

Vane1101

May 19, 2014

The only regret we have is not coming here from the beginning of our car search. From the moment Will Vergez assisted us we felt at ease and comfortable. He explained everything perfectly and was not an annoying pushy salesperson. Also, they went above and beyond to make sure the process went smoothly. We are so happy with our purchase and would definitely recommend Star Subaru to everyone!

Joeprojection76

May 14, 2014

Second time in 3 years of leasing a Subaru from Star Subaru & felt I was treated better than my first visit 3 years ago Will Vergez was excellent & patient with going over my new leased 2014 Imprezza

JasonNieves

Apr 25, 2014

I've always dreaded the whole car buying experience, however Star Subaru and their Salesman Will Vergez turned that around. I was pleasantly greeted by Will with in 2 min of looking at the Subaru Impreza. I told him the situation I was in, and he showed me 2 cars that would be in my price range. He answered all my questions and concerns, showed me different options for the car I wanted but wasn't "salesman" pushy. Once I decided on what color to get, he introduced me to the finance salesman who went line by line with me what everything meant. No one rushed me through everything nor did it take forever to get through. Everything was just perfect. When it came time to pick up the car, it couldn't of been easier. Will spent about 20 min going through all features of the car, which to me was great because I left not wondering how something operated. He left me with a handshake and congrats on your new car and I was on my way. I can not think of one bad thing to say about the dealership, Will, or anything with the whole car buying experience. Everything Was Excellent from start to finish. I have already recommended my friends and family see Will if they're in the market for a Subaru. I would absolutely with out a doubt go back to Star Subaru and should Will Vergez still be working there, I would buy my 2nd Subaru from him. Thank You Again Will! Jason Nieves

subaruimpreza14

Apr 16, 2014

I had the pleasure of leasing a new Subaru from Will. From the very first visit, he was professional, courteous, and gave us an exceptional offer from the beginning. There was no "car dealer haggling" or games, which was very much appreciated. It truly felt like leasing a car from an old friend.

jaskar

Apr 2, 2014

We've bought two cars from Robert, both times he's given us a fair price with a smile. I would recommend Robert in specific to anybody interested in a Subaru. Also very knowledgeable when it comes to after market accessories.

frankelorza

Jan 20, 2014

Buying my car with Star Subaru was a great experience thanks to Will Vergez. He was friendly, knowledgeable and made the shopping experience comfortable. help take the edge off car shopping

WongPhilip

Jan 20, 2014

Great Dealership, Very Easy Going. Very Good pricing and Excelent customer service from the salesman Robert ChaeHighly recommend this Salesman and the dealership.Very Honest salesman, it made me feel like in my house.

redlegacy

Jan 20, 2014

we had received great price, great service. thanks to mr David Huang.100% satisfied and will sent my friends and family to buy from this dealership.

HarvFederman

Nov 18, 2013

Update on previous review:Picked up our new Subaru which arrived sooner than promised. Will, our salesman took us thru everything we needed to know about the car and the business manager did what they do, try to sell us extras... But that's his job. What stands out for me is that over the first couple of weeks we've had some issues with the car and everyone seemed genuinely concerned about taking care of the issues. Because of that I would definitely recommend Will and Star Subaru to anyone looking for one.Nothing but a positive experience from start to finish.By the way, originally went to Star thru Costco's Auto Program. Great price with no haggling.

grandpabob

Nov 14, 2013

I recently puchased a Subaru Legacy with the Eyesight package from Star Subaru. The salesman, Will Vergez was very knowledgeable about the vehicle I was interested in (the Legacy with the Eyesight package) and answered all my questions. He was pleasant and not at all pushy. The price they offered me including the trade-in on my 10 year-old Toyota Camry, was better than I expected and I accepted it immediately. Two days later, I picked up my car and Will spent about 45 minutes going over the car with my wife and myself. In summary, I was very pleased with the entire experience.

Judanna

Nov 11, 2013

The service I received at Star Subaru from beginning to end was flawless ! I was given ample time to test drive and question the vehicles of my choice. I was browsing the show rooms without any pressure. I could phone the dealership whenever I had a question about the process or the vehicle and I was never treated as if I was asking too many questions ! The low price of the vehicle I was most interested in stayed low in the end with no "Hidden" fees. My salesman, Andy, was forthright and made the whole buying experience pleasant, informative and comfortable. I absolutely love my Subaru Crosstrek and am looking forward to many miles !

mikejmcgovern1

Nov 4, 2013

Will was knowledgable, helpful and friendly. He helped me come to a decision as to what car I wanted to buy. Car was ready as promised and delivery took only as long as I was told up beforehand. Chris (business manager) explained some options to me clearly and thereby helped me to make a decision.

vlodoc

Nov 2, 2013

It's a horrible experience of mine: unprofessional, NOT customer oriented, and the sales prefer to chat with their colleagues than customers. I am definitely NOT going to make my purchase at this dealership, and I definitely WON'T recommend you to test your EQ.I observed there is the same incident with a female customer. When she asked for the sale what is that car in the showroom (it's a BRZ), and the sales responded: It's a sport car. When she asked what's the price of the car, the sales replied, "It's on the window."

go345

Oct 22, 2013

Sales at star subaru care only about gaining profit, that's one of the sales kept telling me over the phone when trying to convince me their quoted price is reasonable. I felt so stressed after listening to him on & on about they are honest ..., but none of the words he said seem to care if the customer is happy, I can't imagine having to go to showroom & deal with that, bad experience!

Geo2013

Oct 8, 2013

Awesome dealership. Genuine people. They honor quotes given over the phone and no hidden fees. Price + tax + tags and that's it. Got a sick price on a sti. Truly the best buying experience ever

HarvFederman

Oct 8, 2013

So far, experience has been great. Our salesman Will has been great to work with. Price was great and Will has kept us up to date on the progress of our order. It been to good to be true and hope the business manager doesn't do what they usually try to do at a car dealer to ruin it when the car arrives.

marygreene

Aug 19, 2013

I had an excellent experience shopping for my new car at Star Subaru. My salesman, Frank Swaney helped me find exactly what I wanted. He didn't try to talk me into features that I didn't need or want. I love my new Subaru Legacy and I would definitely recommend this dealership and salesperson to anyone looking for a new car.

whitetiger57

Apr 2, 2013

I highly recommend seeing Raphel Rosario, He is so helpful, and knowledgeable about the cars he sells, he made the buying experience effortless and very pleasant. I will be a returning customer.

Bobbybones60

Jan 11, 2013

I needed a car quick. David guided me through the process and made it effortless. I received a wonderful outback at a great price in 3 days.

RobertAllocca

Nov 22, 2012

I have been buying cars for 50 years and this is The Best buying experience ever. In fact is was so good that I purchase a second vehicle a week later. The prices were the best around. David Huang is knowledgeable, courteous and follows through. Everything promised was delivered I highly recommend this dealership and of course David.

mtarabour

Jul 12, 2012

3rd car good experience, wish the delaer were closer to NYC so we could easily use them for servicing the vehicles, we have 4 Suabu's at the present time and would use the service department if we could

fairtrade87

Jun 19, 2012

Big thanks to Jackson for being very helpful and doing his best to try to get the deal done. Unfortunately our deal did not go thru (not his fault) because the vehicle I wanted had damage prior to delivery and dealer did not have any other current stock to my liking. Jackson makes sure to make you happy and strives for the best. Come to Star Subaru and make sure to ask for Jackson, he is a pleasure to deal with. No pressure attitude. No hard feelings if the deal does not happen.

DorieJohansson

Jun 8, 2012

I have given this rating because my experience at Star was excellent. We had a very fun time while conducting business and everyone who works there is courteous and professional. It is the 2nd Subaru I purchased from them.

rcvisconti

May 14, 2012

Absolutely no high pressure sales. David H. our salesman was patient with us and accommodating. On a busy Sunday there was absolutely no problem taking a test ride (had to back out two cars from the showroom and did so almost immediately). I would'nt hesitate to recommend this dealership.

Andrew Jonik

Apr 12, 2012

I had an great experience buying my Outback. Will was so helpful from start to finish. I highly recommend Him! 5 stars!!Thank you very much.AJ

Rafael Diaz

Apr 9, 2012

The sales person that i stated was very professional and accurate on all of the information. he was very helpful of what i was looking to buy.

niasophia

Mar 12, 2012

Star Subaru made me feel like I was going to my family owned business and not just another dealership. The energy at Star was very positive and at no time did I feel pressured.General Sales Manager, Doug Filardo made me feel like he was my Uncle Doug and not a total stranger. Thank you Anton for providing outstanding service. 5-Stars!!*****

fscalzo

Jan 6, 2012

First of all Anton, the salesman, was extremely up-front and gave me an excellent price. He was also helpful in describing all the features of the 2012 Impreza.Secondly - Kellly from Subaru of America worked with Doug, the sales manager to get me the $500 in Subaru bucks I was promised. My thanks to Doug for his help.Thirdly - I do not know the name of the Parts Manager, but he was very understanding re: my Subaru bucks. He contacted Doug for approval and together they worked out a way to order everything I needed.

ellenbodner

Dec 10, 2011

I had a very positive experience at Star Subaru. I found the staff to be honest and straight forward. Fran was able to get car I was interested in very quickly. I am very satisfied with my experience.

Raekap

Nov 1, 2011

Both Rafael and Anton were fantastic. They were friendly, helpful, and willing to negotiate to meet my financial needs and find me the perfect car. I highly recommend Star Subaru and these great dealers.

Beattle

Oct 6, 2011

I purchased my 1999 legacy from star subaru and while driving it more than 100,000 miles, I have been able to always rely on star subaru for maintenance and repairs. They have certainly come to know me and my subaru over the years and they have provided excellent customer service. It is a great feeling knowing that my family is safe driving our subaru thanks to the care of star Subaru.

apsielken

Oct 4, 2011

David is the first car dealer I have ever met that I can say I felt was not a pushing, aggressive salesman. He was patient, answered all my questions and was always available. I would highly recommend him and the staff at Star Subaru!

CraigRDR1

Sep 6, 2011

Overall a very painless experience. They delivered what they promised and we are very happy with our Subaru. Anton and Raphael were very pleasant. I will return next year to another car.

jonny12374

Sep 2, 2011

When I called on your ad, Anton answered and was able to tell me all about the car that I was interesed it seeing. He arranged the appointment with me and was there at the car finding out all the details for us so when we arrived we went right out on a test drive. He then closed the deal with us, quickly and efficently so we could return to work.

reneeclemmons

Jul 30, 2011

David was great from start to finish. All of the sales reps work together to help the customers, real teamwork. They follow up to make sure that the customer is totally satisfied.

cuy104

Jul 28, 2011

Overall great car purchasing experience. I met with David Huang was very helpful and extremely informative about the car I was interested in (Subaru Outback).

gcarmella

Jul 28, 2011

Andy was an extremely affable and trustworthy salesperson/advisor. He was extremel;y helpful from the moment I made first contact with the dealership through the moment I was handed the keys and even thereafter. I would buy from him again without question.

megmmatos

Jun 20, 2011

STAY AWAY!! If I could give them a 0 I would! Was told by FRANK that my check would be held, when they denied us a car (with a high credit rating - had ZERO problems buying elsewhere!) they cashed our deposit and refused to tell me how to get it back. After leaving at least 5 messages, I finally got through to my agent - WHO NEVER CALLED ME BACK, only to have him berate me on the phone and tell me that it's not his fault that I have terrible credit (really, mid 700's is terrible??). Have complained to their manager and to corporate. Hope everyone there is fired ASAP. HORRIBLE.

judy hendelman

May 16, 2011

Rafael was an excellent salesperson. We did not feel pressure during the sale. He answered all our questions. He immediately took me out for a test drive.When we picked up our car, he explained all the features and how they work. He had tons of patience when he explained the blueooth to me.A week later he called for a follow up. He told me if I have problems or questions to please call and come in, he will always be available to us.I would highly recommand Rafael as the salesperson to us.

hockeytops

May 16, 2011

I went out in search of a WRX at the end of April this year. Due to the earthquake in Japan and the fact that it was the end of the month, nobody had any WRXs in stock and most dealers were telling me I'd have to wait until August at the earliest. Star managed to get a few WRXs in stock, and were super friendly when I called and visited. This was very different from many of the other LI dealerships I'd called who assumed you were a waste of time if you asked about a WRX. Most specifically, the guy at Port Subaru basically hung up on me before I could ask a few questions.Anton was my primary contact and Rafael backed him up. They both did a great job and were very easy to work with. Anton went above and beyond with the sale and helped me with things like how to install the roof rack and where the Bluetooth microphone is installed if I replace the factory head unit. I would definitely try to do business with them again.

bennyville

Mar 23, 2011

Does integrity mean anything anymore?Very unhappy about how they sold their Intercept GPS car recovery when i bought my outback from them. Was told by the finance guy that my car didn't come with an alarm and that Intercept now replaces LOJACK. This is not true and i bought this based on that information. THIS IS NOT HOW YOU DO BUSINESS AND KEEP YOUR CUSTOMERS.FAST FORWARD ONE MONTHHaving spoke to Subaru Of America and the GM at this place, we were able to resolve the issue. If it wasn't for the finance experience, this place would have gotten a higher score and a recommendation or two... Now being mid June- I am still waiting for my refund., i was told by Doug Filardo (GM) two months ago he will take care of it. They tell you what you want to hear but the follow thru is never there. I complained to the BBB and this is the response i got "We are in business to make a fair profit . I am sure that whatever Mr XXX does for a living he expects to be compensated for his efforts . We have made Star Subaru the # 1Subaru dealer in the 5 boroughs and Nassau for the past 5 years by not only giving a fair price but by gaining the respect of our customers . Most of our customers leave saying it has been the best car buying experience they have ever had " Who are these people and why does it conflict with the BBB and dealer ratings?6/22/11-- After 3 months of chasing my refund down it has been received. Thank you to all that has helped to make this happen.

ebreuhaus

Aug 29, 2010

Would rate them 0 if I could. I had a signed agreement on the price of a car, but every single time they brought me the financing sheet they had added additional warranties I told them I did not want. After waiting for two hours for them to get it right, they still had not brought me a loan that was for the agreed upon and signed price of the car. Then when I told them I wanted them to change it again to the price we agreed on, they threw me out of the dealership, telling me that I was the problem and that they weren't going to sell me the car unless I agreed to the higher price. They knew I was desperate for a vehicle and had driven a long way to purchase that particular car and they took full advantage of this knowledge.Stay away from Joe Kolb, total scumbag. Finance manager is an even bigger piece of garbage, kept talking to me like I was an idiot... plain and simple, they do not care about you. I do not know how they can sleep at night knowing they do this to customers.