Used Cars for Sale at Stephen Wade Toyota in St George, UT

Asa Gardine

Sep 29, 2020

A year ago I thought I had found my new mechanic in town since they treated me so well and solved my issue easily. I was even willing to pay a little more for honest and good work. This most recent debacle lowered my opinion at least 3 stars. In fairness I had a different service writer and tech for this visit so it might just be that. But on my precious day off I made an appointment for a brake job to replace pads and rotors and a simple oil change. Imagine my surprise when I came back 2+ hours later and nothing was done but a test drive and car up on the rack. The mechanic tried to use a scare tactic into getting me to approve unrelated service to my car. When I said no, I simply want my brakes and oil change done they hadn't even started on the oil change or looked into whether they had the brakes in stock for the job!!! Which they did not. So I guess I made an appointment in advance to have my car lifted into the air for 2 hours with no service then asked to wait for the oil change even longer, pay for all my parts up front (only a $25 part was not in stock) and come back and leave my car again on Monday! The unrelated repairs were a cabin air filter which was no older than 6 months I replaced myself (doubt they even opened it up to look at it). Lower control arm bushings (these have a specific measurement of play to determine replacement), he just shined a flashlight on some weathering/cracking rubber and said "these are scary, I was scared driving your car on the test drive!" They aren't actually bad and don't effect my brakes shaking. And CV axle leaking. Also, known to me but not my reason for bringing in the car and what I scheduled time for. Does not effect braking. For the love and for your own good, don't do what every dealership is known for. This is what drives people away from you. Listen to your customers. I'm off to Zion Motors after this. A good friend recommends them so I think it fitting to put them on your review so you know where you lost your business to. And no, I won't reach out to your manager with an email. You can reach out to me if you care about fixing your image and a poor review.

HUGO DECAMPOS

Sep 14, 2020

THE SERVICE ADVISOR WAS NOT WEARING A MASK.

Valeria Meza

Jan 17, 2021

I am very disappointed with the customer service I experienced because judging from the reviews they were supposed to be really nice and helpful, this was not the case. My car is breaking down and I’ve been in the market for a used car with good mileage and is affordable and I found an amazing one for an amazing deal there. However, I do live 5 hours away so I wanted to make sure to get all the details of the vehicle before I made the trip. I was guaranteed by a Sales Rep, Kris that the vehicle had no dents, scratches, rock chips and was in excellent condition. He was nice enough to inspect himself before we made a 5 hour trip down there, or so we thought. The day of the drive, we were assigned to a new Sales Rep names Jessica who again said she would inspect it for us before we arrive to make sure that there were no scratches, rock chips or dents. When we arrived, it was obvious that she lie and did not inspect the vehicle because it had 3 scratches, one of which was a few inches long and went down to bare metal. Then took back everything her and Kris said to say it’s in good condition and that they could try to buff it out. After we got it inspected we asked about the scratch again to see if anything could be done as we were guaranteed for that price no damage. She then replied that if we wanted to repair it, it would have to come out of our pocket (would cost a few hundred dollars) and that they are not willing to help out at all. We asked to speak to the manager to which he implied that we are lying and he said and I quote “shit happens all the time, cars in my lot get scratched and into accidents all the time.” This dumbfounded be because you would think as a dealer if their cars get damaged by their employees, they would be willing to fix it or at least negotiate price. Instead the manager basically told us we were out of luck and walked away. ** From my experience, I would be very careful because it seems like it is a common thing for cars to get damaged in their lot and they are willing to lie to you about it.

Billie Hendrickson

Feb 24, 2021

All of your customer service workers that I have met are helpful and professional. Deron Johnson been my Service Advisor for several years. I look forward to seeing him each time I go to Steven Wade Toyota. I’ve had my Toyota Corolla for five years and I appreciate the care he takes to make sure I am informed about what to expect before the work is done. I drive 60 miles each way and I feel that my car and I are important to the service department. Every time I drive home I feel the difference they have made to my car. I appreciate what they do for me.

David Loughmiller

Oct 5, 2020

Excellent service, we did not feel pressured in any way. We felt this was our decision even to work through all of the details, it was an excellent experience. We have been sold on quality of Toyota for years. We have been sold on Stephen Wade service and quality for years as well. Thanks Dave An updated recommendation. We still rate the service as excellent. However, the pricing for some of the ancillary services seem to be inflated compared to other providers. I saved over $130 for a battery change, compared to the price quoted by Stephen Wade.