Used Cars for Sale at Sterling Heights Dodge Chrysler Jeep Ram in Sterling Heights, MI

Jeep Yoshi Girl

Mar 22, 2016

Joe Ancona was excellent to work with - has outstanding customer service and really worked hard to put us in the right vehicle that suited us best. Having just experienced a series of car problems with our previous vehicle, it was difficult to walk into a dealership and place our trust in a salesperson to find us our next car. Joe immediately put us at ease. He had such a way about him, we felt like we were family and he sincerely cared about finding the right car that fit our family. He took the time to explain all the features of our Jeep and was very knowledgeable about the product line. He also worked with us and got us a great price. Not to mention, he came in on his day off to finalize our car sale. Our overall experience with Joe Ancona and Sterling Heights Dodge Chrysler Jeep Ram exceeded our expectations. We can't thank you enough, Joe! We love our Jeep Commander! I would recommend this dealership to friends and family in a heartbeat.

Nardi, Joseph815

Mar 10, 2016

I had wanted to look into a Jeep Renegade for purchase. I was directed to Alix. From the first time I met her she bent over backwards to get me into a new vehicle! I ended up leasing a 2016 Jeep Renegade with the monthly payments that fit my budget. She was absolutely fabulous and met all my needs with great enthusiasm.

MyFamily12

Feb 5, 2016

When I dealt with Alixandrya her customer service was outstanding from walking in to leaving with a brand new Jeep. She was there for me at every step.

Kparrott25

Jan 28, 2016

I recently worked with Jim Michael on getting a new Jeep Altitude, unfortunately when it came down to following through with the purchase we learned that they are no longer making them (especially because i wanted a specific color), he then began to help me search for another vehicle. He took his time and did everything he could to help me. I felt like family to him not just like another customer which is GREAT and doesn't happen often. He also got me a great price that i couldn't resist! He is hands down the best salesmen i've worked with. I will be sure to refer him to everyone and anyone I know! GREAT GUY!

cynamil

Jan 22, 2016

I just had to call Sterling Heights Dodge for the first time in more than a year since their service department had really really upset me. I was nervous about having to deal with them. Turns out that the service manager that had been ridiculously rude was replaced by a very friendly and helpful new manager named James Jordan. Finally after several years of trying to get my recall work done, it looks like everything is lined up. He's coordinating getting my parts ordered, recall work done, and my remote start hooked back up at no charge to me. Hopefully I'm not speaking too soon, lol. But just his professionalism and kindness on the phone has already given me the thought that I'll start using their service department again. I've been driving out of my way to go to another dealership and I'm excited if I can go back to using the one close to home again.

jgriffin88

Jan 13, 2016

I leased my Journey around a year and a half ago and have loved it since! James Jordan was beyond the best in the business when it came to dealing for new cars Explain to him your situation with kids, finances, etc. and he will assess it and come up with the best solution for you. He goes above and beyond for his customers with his reputation being highly admired. The most professional with the utmost sincerity in his work. I only wish he was still a dealer there instead of the service manager.

PRoman

Jan 11, 2016

Alixandrya was great.. We knew what we wanted and she made it happen.. Very personable.. Something you don't always find with salesperson's.. We use her again, hands down...

Detroitturbo28

Jan 8, 2016

I went to Sterling Heights Dodge where I bought my Avenger and pulled into garage. I was greeted as if I was an inconvenience for me to bring my car in. The girl was nasty about telling me they had a 3 week backup. She made me feel like I was an idiot for not knowing they are backed up. She had ZERO empathy nor compassion for someone having car troubles. No one wants to have issues with their car but a nice service person can make the experience more tolerable. I was coming to exchange my money for service but I felt like I was bothering them. Such a harsh feeling to feel so not welcome in the service area of the dealer you got your car from. I'll never buy from them again, there are other dealerships out there. The girl with long dark hair needs to find new job where she doesn't talk to customers. I think her name was Katie.

Crystal

Dec 24, 2015

I will be 100% honest. I have never had a better sales person when it comes to the process of buying a new car. I have had lease after lease and purchase after purchase over the last 25 years. I have had over 7 different cars and trucks and I always was a Ford customer. Over the years I've had shady sales people more than I can count. Examples are flipping Co signers around to make it look like they are buying outright. Changing mileage from 12K to 10 at the last minute before closing. From 36 month to 39 month the last minute. And my share of all around unethical behavior that made me upset more than I could count. I needed a new car to replace my 2007 Ford Explorer that only had 58k miles but it was in the shop 4 times in seven months and after dealing with it stalling over and over I was ready to get a lease to have no worries about a broken vehicle. My situation was a puzzle because I owed 5,200. I took out a loan and used my truck for colateral. So I owed more than what the car was worth. I know this was going to be hard because I could not afford a big payment yet I knew that this amount would have had to be calculated on top of any payments for the new vehicle. I went to GM and Ford and both sales people were not able to give the payment I could afford unless I went back to a plain car with perks. I needed a truck so I kept looking for other options. One dealer told me a payment of 754, for an Edge. No Joke!! I was frustrated and then I was told by a Co worker to call his sales Lady. Her name is Alixandrya. She, is the most caring, understanding, honest, ethical and hardest working sales person I ever had. She treats you like family. She listens to you. She takes time with you. I felt like I was her only client, that is how much attention she gives you. She works hard to get the payment you want and she is pure magic. I would tell you that if you want a good person who has a good heart to work hard on your behalf, you have to go to see Alix at Sterling Heights Dodge on Van xxxx. I was blown away by her hard work and number crunching. She goes to bat for you and once you work with her, you are a client for life. She wants you to come back to her and refer to her so she goes that extra mile to make you happy and satisfied. I have a new 2016 Dodge Journey RT and the truck is great. Payments great. So I recommend you go to this dealership and ask for Alix. You'll be happy you did.

jbberry

Dec 2, 2015

This is seriously the worst service department I've ever been to. On multiple occasions they try to say that there is nothing wrong with my car and after calls to Chrysler's headquarters they begin to take it seriously.On the most recent occasion, I brought my car in because it wouldn't start and I knew it wasn't the battery. I pulled my car in the service lane and after standing by my car for 5-10 minutes, someone finally talked to me. And by talk to me, I mean "do you have an appointment? We only see cars by appointment and we're booked until the 14th." And when I replied "Since when? I've brought my car here on numerous occasions as soon as I have an electrical problem," he tried to tell me it's always been that way. Then he grabbed a different person to talk to me. She was even less helpful than he was. She tried to tell me it was my battery, which I assured her it wasn't. I told her that I have an extended warranty and need my car fixed because it will not start on its own. Her response was "we only take cars by appointment." When I asked her what people do when it's an emergency, she stated "go to another dealership." Well that's truly the worst customer service I've ever heard. After a long conversation with her about how my car is un-drivable and that it is not the battery, she told me the earliest they could get me in is Dec 18. When I asked why I was told the 14th earlier and now she wanted to push it back, she then told me that she could get me in on the morning of the 15th. I am so appalled by the treatment and "service" that I received. I made sure to get her business card and I will be contacting corporate (once again) for the lack of service I received. I tell everyone who is considering buying a Dodge/Chrysler/Jeep/Ram to seriously consider it and if they still want to, DO NOT BUY IT FROM STERLING HEIGHTS! The only reason I bring my car there is because that's where it was purchased from and they've worked on my car 5-10 times for electrical problems, but yet they try to make me seem crazy when I notice a problem.There are many more instances like the one I described above, including refusing to look at my car because they didn't believe there was anything wrong with it, even though it would turn off completely when I was driving it. I beg every person who checks yelp before going to a dealership to avoid this one. It will save you time and headaches.

carbine

Nov 23, 2015

Took a few moments of Anthony's time to price out a Jeep Wrangler, he argued for my trade-in and got me a spot-on fair price, which I appreciated. He knows his vehicles, and can tell you how it is, no BS. That's what I need in a sales rep and dealership.

carysteverson

Nov 8, 2015

jolie was great friendly and willing to work with me on what I wanted. Very happy with her knowledge of the vehicles. I was very satisfied

DonaldMiller

Oct 27, 2015

I had an excellent experience with the lease of my new very beautiful Chrysler 300C AWD. Keith Forbes is truly the best in the business, a true professional and a wonderful person who I would recommend to anyone looking for a new Chrysler product.

csmith

Oct 14, 2015

This was my second tome dealing with Sterling Heights Chrysler Dodge Jeep Ram. Both experiences were Outstanding. the entire process was smooth and hassle free. Highly recommended.

chryslervan

Oct 13, 2015

I have been very pleased with their service department. My decision to buy a Chrysler from them was based in large part on the excellent service they have provided to me for fifteen years.

GaryHD80

Oct 12, 2015

This was my second leasing experience. It was fast and easy. I was in and out quickly and happily, no muss, no fuss! We'd always like a better price, but I am happy with the final result.

jhoule89

Oct 4, 2015

After visiting many other dealers finally took my friends advice and went to see alixandrya at sterling heights dodge, made the whole process personable and made sure every aspect of the car we had in mind fit our family and most importantly our budget. Extremely satisfied with our car and even more happier we found someone we can trust, do yourself a favor go see alix you won't be disappointed

CAR BUFFS IN STERLING HEIGHTS

Sep 15, 2015

Best leasing experience ever! Richard helped us through the process of choosing the best model to fit our needs. Worked hard to get us a price that fit our budget . I kept waiting for FLO with the NAME YOUR PRICE TOOL to jump out! He made it work for us. He answered all our questions during the process. When we came to pickup our vehicle, he thoroughly explained all the technology the vehicle had to offer and strongly encouraged us to let him know if there was ANYTHING HE COULD DO to make our experience 100% perfect. He did just that. When our lease is up, we will be back. Great job Richard. Alixandrya Barone a sales person next to Richard is great too. She seems very friendly and even offered us some coffee while we were waiting for financing. Great group of sales staff that works together for the best of all. Definitely give Sterling Heights Dodge a try. You won't be disappointed. Ask for Richard!

Badrobot26

Sep 11, 2015

This was a great experience, and the reason we drive 140 miles away from home to purchase our ram. The great service, the quick responses to questions and concerns. This has always been a recommended business by myself and friends.

brianmedved

Sep 3, 2015

My first buying experience at Sterling Hts. was in November 2010 when I purchased a Jeep Wrangler from my salesman, James Jordan. You could not have asked for a nicer, no pressure gentleman than James. Bill Stipik in the finance department also was responsible for making this buying experience a pleasurable one. I went in on a Saturday to take a test drive and was taking delivery of my Jeep the following Tuesday.Due to this excellent buying experience I have since leased two other vehicles from the folks at Sterling Hts. and James Jordan. In December 2012, I leased a Dodge Charger R/T. I did the whole deal over the phone with James and was not disappointed or misled. James told me what the price was going to be and to his word that's what it was on the paperwork when I arrived. The first time I even saw the car was the day of delivery. Another salesman, Bob Dattilio, did the paperwork write-up that day since James wasn't available. Bob was very kind and took the time to program my phone to the UConnect system.My most recent lease came last October with a 2014 Chrysler 300S. Again, the deal was done over the phone and everything that was discussed was true to its word. James asked me what color I'd like from what was available. I came in on a Monday evening, signed the papers, and off I went as a very happy customer.People often ask me why I'd drive 45 miles one way to a dealer when there are so many other Chrysler dealers close to home. The reason is simple. It's the whole staff at Sterling Hts. that makes it seem so easy to make a purchase. No pressure, no haggling, up front and honesty are just some of the traits that'll have me come back when I'm due for my next vehicle.Sincerely,Brian Medved

Travis

Sep 3, 2015

I walked into the dealership on the last day of the month, and the last day of a deal, and Keith got me everything I needed. I was able to trade my car in, get a brand new Ram 1500 fully loaded, minimum down, and out the door in just 1 and a half days. I was very pleased with my service, and the deal I got.

PK

Aug 20, 2015

What a wonderful buying experience! Mike made me feel at ease with the whole transaction. Called a few other dealerships before contacting Mike, and he made everything I asked for happen at a very reasonable price. I would highly recommend Mike to anyone looking for a great deal on a vehicle. Thanks Mike!!

EV

Aug 14, 2015

I worked with Anthony Tucci in getting my lease. I thought he did a great job and felt very comfortable with what he was telling me. I would come back and recommend other people to go see him.

dfar

Aug 12, 2015

The check engine light on my car was on, a day before leaving on a trip. I called the service department and Sal checked it out as soon as I arrived. Keith Forbes is my salesman. Keith is very knowledgeable about his product and there is zero pressure to purchase. He gets to know you and truly wants you to get the car that is best for you. He doesn't try to sell you something else. Keith will make you feel comfortable that he really does give you the best price.

20Dodge14

Aug 11, 2015

The sales staff were very professional. Exceptionally good was Mr. Michael Manzo who help in every aspect of my visit. i alsop liked the cleanliness of the dealersnhip.

Ginaz1234

Aug 11, 2015

I had scheduled an appointment for an oil change. After waiting an hour and a half I went to ask if the car would be ready soon. A problem had come up with a part being stripped and needed to be replaced. The part was not available and had to be picked up from another location. I was very frustrated with how long this was taking and the manager had came up to me and helped with the issue. He was very professional and nice at all times, even when I may have been difficult towards them. He made an effort to make things better. Thanks for taking the time and effort to make it right.

phillis58

Aug 11, 2015

They were really busy but Rich took the time to make sure I was helped. He listened to my needs and wants. He made the lease procedure go seamless and spent time with me to make sure I understood my new car. I was a great experience. I had been to 5 other dealerships looking at various models and their service was nothing compared to the service I received from Rich.

Edward Stumpf

Aug 10, 2015

Based on a disussion at the beach with one of the dealer managers (Denny), I asked to be called the next week for a Jeep purchase. Alix, "The Jeep Girl" called me right away. I told her what I wanted, and by Friday I was picking up my customized Jeep. She scheduled me to arrive and within 1/2 hr I was out the door with keys in hand.Because of Denny and Alix's awesome service, attitude, and profesionalism I will refer all of my friends and family to them.... and will be calling on them in a year or so for my Hellcat ;-)

Laszlo

Aug 10, 2015

Emplyees are attentive. Alixandrya Barone was friendly and diligent to complete the car purchase. Walked us through all step of process. Took time to get good finance rate.

jeepdawn07

Aug 6, 2015

Keith Forbes was our salesman. He made buying a car very easy and was a pleasure to deal with. Most importantly he was not pushy at all but he got the job done! I will recommend him to everyone I know! We were very happy with his service.

EMMA1015

Aug 4, 2015

KEITH WAS GREAT FOUND EVERY WAY POSSIBLE TO SATISFY OUR NEEDS VERY THOUGHTFUL AND NOT PUSHY HE EXPLAINED EVERYTHING TO ME THAT I NEED ED TO KNOW ABOUT THE DODGE JOURNEY AND I WOULD VERY DIFFINATE GO BACK THERE

ashleyasmar

Jul 31, 2015

Mike Akrawi truly went above and beyond to meet my expectations for leasing a vehicle. I was extremely pleased with his product knowledge and professionalism. While most people typically dread the process of leasing/buying a vehicle, Mike made it easy because he has such comprehensive knowledge of the vehicles, standard and optional equipment, and so on. He made this a very easy process with no hassle and no pressure. He really made it a great experience when he went out of his way to explain every single feature of the car to me, even going as far as connecting my phone to the Bluetooth feature. I am looking forward to working with Mike again in the future and I will HIGHLY recommend him to my family and friends.Thank you Mike!!

Darrel200

Jul 31, 2015

Keith was a great salesman ,fast and great to get me into my new 1500 ram in just 2 short visits. Hooray. Enjoyed all the help to get me on my way out the door.

Askrok05

Jul 24, 2015

Chuck was great! Thank you so much for everything! It's my best first car ever! They were so nice. I would recommend them to everyone.

Cyermian

Jul 24, 2015

Mike went above and beyond. He exceeded all my expectations. The quality of service I received was not typical and I would highly recommend him and this dealership to all my friends and family! 5 starts is not enough!

handy andi

Jul 22, 2015

I ENJOYED THE SERVICE I RECIVED FORM RICK EVERAERT .HELPING ME CHOOSE THE RIGHT STYLE COLOR, ROAD TESTED THE 200,AND THE JEEP. WAS VERY HELPFUL TELL ME ALL THE FEATURES ON BOTH. DID NOT PRESURE ME. VERY POLITE,HAD EVERY THING READY FO ME TO PURCHES MY 2015 JEEP PATRIOT FOR THE PRICE I WANTED. MAY GOD BLESS HIM THANK YOU CHAPLAIN ANDREA REGAN

Joel in Warren

Jul 20, 2015

I have purchased Chrysler/Dodge vehicles for over 40 years and recently left a dealership I had been with for the last 8 years (3 vehicles). In just 4 months Sterling Heights Dodge Chrysler Jeep Ram have corrected what I felt was a customer service deficiency at other dealership, reduced my service wait time and have created a welcoming non-sales pressure atmosphere; Sal Viviano in Service helped me recover my overloaded task list by servicing my car quickly My sales representative, Chuck Prohaska handles my new vehicle praises and numerous feature questions and explanations with equal calm and grace.Nice guy, nice place.

MaryG

Jul 20, 2015

We have always serviced our vehicle at the Sterling Heights Dealership but had an unique experience recently. Our family had just left our house with our elderly parents to go to a 4 day church conference out of state. The service light began to flash and we noticed something was wrong with the acceleration. We knew right away that we would not be able to travel in this condition. When we pulled into our Sterling Heights Dealership. Mr. Jordan listened carefully and when diagnosing the issue, confirmed that it would be unsafe with our family without fully checking things out. Because it was such a tight situation, he checked in our vehicle for service and arranged an alternate vehicle that worked out perfectly for us to use . Mr. Jordan went above and beyond to make sure our service experience at Sterling Heights Dodge was an exceptional one. We were on our way in no time.

jeep guy

Jul 18, 2015

Alixandrya Barone was a wonderful young lady to work with she was very up to date and knew everything about the produce. It was a very good experience.

breezy4718

Jul 16, 2015

I noticed something wrong with what I thought was the transmission on my vehicle while I was driving it this morning. I took it right into the dealership. Upon arrival I was greeted by a woman who asked if I had an appointment. I did not, and she was visibly annoyed by this and said someone would help me shortly. Aaron quickly asked what he could to do help me. I explained what happened and was told that the transmission mechanic would not be in for about a week. I was beginning to get upset. Aaron asked me what kind of car I drove and thought he could help me if he took it for a test drive. While we were driving it he explained that my car has the capacity to switch to manual transmission if I just tweak the gear shifter (I clearly don't know the technical term) a little bit to the left or right.... I was completely unaware of this. Aaron explained that I probably bumped it which caused the difference I felt in the transmission. I was so happy!! Not only was I relieved that there was nothing wrong with my car, Aaron saved me the trouble of having my car in the shop for a week only to be told there was nothing wrong. I am very appreciative that he took the time to help me!!!!

Jmarion83

Jul 14, 2015

I was very happy with my experience the over all of the dealership was great but our sales rep Alixandrya was the best she went out of her way to help us get the things we needed for our lease she got us where we needed to be budget wise and very friendly!!! She will always be our go to girl thank you so much!!

jmm

Jul 14, 2015

I had to order my new Journey because I had my heart set on blue. Bob D. took care of the entire process and ended up having to keep it on the lot for me while I was on vacation. when I got back he took care of everything for me. When I picked up my beautiful new car he took the time to make sure I knew how to use all of the new features. This is the second car I bought from this dealer and use them for all of my service needs as well.

jpj

Jul 14, 2015

We bought a 2015 Ram, and this was our first introduction to this dealership. We drove 4 hours (one way), and were not disappointed. Keith is the consummate professional, and this made handling the details via phone a breeze. He is every bit as nice in person as well, and had everything ready when we arrived. The bottom line is that this was far from our first vehicle transaction, and Keith and Sterling Heights are a cut above the rest.

aw1891

Jul 13, 2015

I wanted to take some time and acknowledge Ivan G for his excellent customer service. This is my first leased vehicle and Ivan couldn't have made it easier. I'm very happy to have all my questions answered, no pressure in leasing, and having him look for a great overall vehicle for me. I will be sending any customers I know to this location, and when I'm ready to re-lease or buy a vehicle I will be coming back to Ivan.

kuzinkog

Jul 13, 2015

Wow, can anyone get a better Salesperson than Alix? Professional to the core, vibrant and reading what the customer is looking, and not looking for. I can't buy a new vehicle every year based on my Employer's reimbursement, but I would come back again to Alix......she's that good!

sammyj007

Jul 13, 2015

Keith is one of the nicest people I have met, when I went in looking for a new car because my old one was about to die, he took everything I said into consideration; mainly the price and found me a few different options that would fit my budget. Not only did he do that, but he calls and checks up on me from time to time to make sure everything is going great. I cannot wait to see him again when I trade my lease in for a new one. He is one of the nicest, courteous people I have ever met. Anytime someone mentions getting a new vehicle I tell them they need to go see Keith at Sterling Heights Doge Chrysler Jeep Ram.

Santo

Jul 13, 2015

Best Most courteous sales person. Attentive, well spoken; knows the cars! Always willing to talk when my Jeep is in for service. Highly recommended! Yes!

Lauren09

Jul 12, 2015

Keith goes above and beyond to accommodate his clients. He truly aims to make you feel important and really listens to what you want. He works very hard and I will continue to purchase and lease cars from him. Thank you Keith for the sweet rides always!!!

lgrigg723

Jul 12, 2015

I would recommend Keith Forbes to anyone. He truly went above and beyond to provide me with the best deal and the highest level of service. He was patient, understanding, and really cared about getting me the best price to meet my budget. He got me into a new lease with a 2015 Chrysler 200 and made the process quick and easy. He even helped me with taking care of scratches on the car I was turning in so I didn't get charged.

Mjerry23

Jul 12, 2015

"Keith Forbes is a down to earth, Straight shooter,kind of salesman.I have my whole family going to him. Whenever someone ask about a new car, I tell them about Keith Forbes . He'll do you right!

7PZt2160

Jul 11, 2015

I just purchased a Ram Promaster from this dealership and it was a great car buying experience. All of the sales people were extremly helpful and not pushy. They directed me to the correct vehicle and got my financing completed quickly. I give my highest recommendation of this dealership!

Danielle.S14

Jul 11, 2015

This was my first time leasing a car which can be a little overwhelming but thanks to Keith and the staff at the dealership they made it a great experience. Keith answered all my questions and found me the best deal that fit my budget. He goes above and beyond for his clients and treats them like family. Even after you purchase your car you aren't forgotten about, you get follow up phone calls and emails to make sure you have the best experience! I couldn't of asked for a better experience and I have recommended him to all my friends. So if you are looking to lease or purchase Keith is your guy!!!

nlmcp

Jul 11, 2015

I knew I was looking for a Jeep, Chuck Prohaska helped me narrow it down, got me a great deal and explained everything about the sale. Even better, he explained how the radio worked, helped me hook up my phone and walked me through how to work everything else on my Jeep.

SauliusM

Jul 11, 2015

I was looking for a new Jeep Renegade. I knew what I wanted and what I wanted to pay. I spoke with a number of dealerships. At this particular dealership, I spoke with Richard Everaert, told him what I wanted, what possible discounts I may have and what I wanted to pay. He got back to me in an hour with exactly what I asked for. I didn't have to haggle or spend days. From the time I started my search to the time I picked up my car, it was four days. Being busy, I really appreciated that and the service.

Dodge2008

Jul 9, 2015

When I bought my car from Sterling Heights Dodge the experience was excellent. Who doesn't like getting a new car? When I purchased my car I also bought an extended warranty for 999,999 miles. If anything goes wrong with my vehicle it is serviced for $150 deductible. Sounds great right? I was one of the first people to have the issue with the car would stall while driving. It took Sterling Heights Dodge nine visits to get the issue resolved. Now that's not nine days that's nine visits at 2 to 3 days per visit. It ended up being a $95 part. The ERG valve. Every time I visit Sterling Heights Dodge and my cars with them for at least 2 to 3 days...forcing me to Rent-A-Car. Now it's in for an overheated thermostat in my driver side automatic door is not working. This time it looks like it'll be over a week. I can't help but think that because I have a warranty I am placed on the on the bottom of the priority list. I always have to call to find out what's going on with my car. Today I waited for over two hours for an update on my car and finally when I did call back I was put on hold on and off for 45 minutes to be told that my car was still be possibly another 2 to 3 days yes it's already been three days. Please do not allow them to tell you that they are super busy because this is a perpetual problem for them. You would think that if they had this many people overflowing and meeting service that they would add additional staff and even extend their facility if need be. I am very disappointed with Sterling Heights Dodge.

jparker25

Jul 9, 2015

Ron was so helpful I couldnt have asked for a better car salesman. He is honest about everything and has the answers to all your questions. This was my first car buying experience and i couldnt have went to a better car dealership. I highly recommend everyone to visit this dealership when shopping for a new (or used) vehicle.

Bigstar3

Jul 3, 2015

Alix and S.H. Dodge have helped my wife and I into several vehicles over the last few years. I wouldn't go anywhere else now. Alix is dependable and honest, and keeps her customers interests her #1 priority.

edubbz9

Jul 3, 2015

My experience at Sterling Heights Dodge was very satisfying. Friendly, understandind and accommodating to my specifics in what I was looking for. I'd Definitely recommend them.

chris013

Jul 2, 2015

I would recommend this dealership and its salesman Rich Everaert to any of my friends. He was every helpful, friendly and knew his product, a good salesman.

JAudet

Jul 2, 2015

I've bought 3 vehicles here and have had a great experience every time. Alix Barone has been my sales person on all three vehicles and she's been great to deal with on all three.

Andrea61106

Jul 1, 2015

Great dealership! Honest sales people. I was only looking for a "cheapy" back up car and never once did they try to talk me into something more. I told them my budget, they showed me the cars in that range and that was is! No hassle, no BS! Also got a follow up hand written thank you card, which is rare now a days! I will ONLY be using this dealership in the future. Alix is the best!!

christina89

Jul 1, 2015

I was very pleased with my experience here. Alix made the car buying process super easy, and without her I probably would have just gotten myself a cheap car that I didn't really want, but she got me into a car that I absolutely love.

Jill23

Jul 1, 2015

Miss Barone always goes above and beyond to get us the best deal possible and get us the vehicle we want. We have recommended her to many family and friends and will continue to do so in the future.

Pauly

Jul 1, 2015

I have been to a few dealers and gone through quite a few vehicles. My last 4 have been here. They don't waste time if I'm in a hurry, then don't rush me if I have questions. They are very knowledgeable in what they have and I honestly can't imagine going anywhere else. Alixandrya got me what I wanted every time! Thanks for all you do!

zoob1324

Jul 1, 2015

I had an excellent experience. I was shopping all around for a lease or purchase of a vehicle as my car was on it's last legs and needed to be replaced. Alixandrya Barone was extremely accommodating and helpful over the phone with assisting me as well as in person. She was very friendly, low pressure, knowledgable, and extremely helpful. I did decide to go elsewhere for reasons completely unrelated to the service i received. If i am ever in the market for a product sold at their location, they will be the first place i go to.

Aj.

Jun 30, 2015

My sales person Pat Moseley is the best.I have purchased 3 vehicles from him.He's very well knowledgeable on the CHRYSLER product line.He explains all the bells and whistles on the vehicles.He made sure everything is up to par...from the order to delivery of the vehicle....He calls and make sure that the truck is ok. and up to my standards....A big thanks Patrick Moseley.

300S

Jun 29, 2015

First car I leased at Sterling Height Dodge Chrysler Jeep Ram. Keith Forbes did a great job answering our questions and looking into a variety of options for us. We very much appreciate his customer service and will be back!!

ericamarie15

Jun 29, 2015

Keith Forbes helped me lease my current Jeep and he was extremely knowledgeable, trustworthy and honest during the entire process. His customer service is top notch! I have recommended Keith to all of my friends and family - He is always a pleasure to work with! Thank you Keith :)

Harley29

Jun 29, 2015

I usually hate car shopping. This time around was different. I had a great experience. Keith my salesperson was very professional, friendly and made buying a car super easy & fun!! I have and will recommend this dealship again to others.

john42944

Jun 29, 2015

This is the 5th car we purchased or leased from Mark DeAngelo. He was very helpful on getting us into an auto with the price we wanted to pay. Very informative on the different features on the cars, and easy to work with.

kmc0411

Jun 29, 2015

I was so impressed with the service I received at Sterling Heights Dodge. Joe Ancona was so thorough and patient through the entire process and went above and beyond to make sure I was entirely taken care of. Being a 24 year old female, I am fully aware when someone isn't taking me seriously. Joe didn't make me feel like a young dumb girl, like so many salesmen have before. Definitely recommend!

bushman555

Jun 28, 2015

I have only known ALIX about 1 1/2 years and i have already purchased 3 cars,Alix made me feel like family from the moment i entered the dealership.IT was a very pleasent stress free experience each time i dealt with ALIX'. IT was also a pleasure to deal with MO in finance she was nice and honest and just a blast to work with.I will never go to any other chrysler dealership!!!!!!

jacacrac4

Jun 26, 2015

Keith Forbes makes you feel comfortable right from the start - always professional, but with a relaxed manner. We have returned to Keith for our vehicle purchases and leases several times now. Whether we are in a hurry or just wanting to browse and gather information, he is very accommodating and efficient. He has demonstrated to us on every occassion to do his best to get us a great deal on a vehicle, help to find low financing, or just give us as much information as possible to be well-informed buyers. We never felt we were put in "a strong sell" position. Keith makes buying or leasing a vehicle a pleasurable experience.

jlatour16

Jun 26, 2015

I was in the process of searching for a new truck for myself and had been through many dealers trying to get the right one. All of the dealers previously almost refused to find the truck that I was looking for and made the process way longer and pain staking than it should have been. I went to Sterling Heights Dodge and met with Gary Riashi and he was the one who had solved my problems. Gary found me a truck quick and was willing to add the options that I had wanted to the truck. I highly recommend this dealership to all my friends and family and whomever stumbles upon this review.

ScatMan JD

Jun 26, 2015

I have been going to Sterling Heights Dodge for years because I hooked up with Keith Forbes who is a knowledgeable great guy, attention to detail, no pressure, no surprises type salesmen! Always really happy when I leave there with my new vehicle. All around nice people, would defiantly recommend going to them for all you vehicle needs! A++.

annette

Jun 25, 2015

Keith Forbes get the job done quickly and efficently. We always trust that he has our backs and it doing the very best he can when we purchase or lease our vehicles.

Bill

Jun 25, 2015

Alix was great to work with. Very knowledgeable and helpful with finding me an SUV that worked for us. I will come back to this dealership because of Alix.

BillRam

Jun 25, 2015

Keith Forbes helped me purchase a Dodge Ram with a great deal. I'd go back to him and buy another one - but for now, this truck is still running great and I don't need a new one yet!

Kkschuster

Jun 25, 2015

Always ready to help. Kept me informed through out the process. Delivered exactly what was promised. I would definitely recommend Keith and his team if you are looking for a new vehicle.

mv2rn

Jun 10, 2015

My tale beings on Apr 22, 2015. I picked up my vehicle after service involving the check engine light, GASCAP, and a warranty replacement item to be greeted by a low tire pressure light that wasn't on before...not a big deal, but they couldn't be bothered to take care of it.Two days later the check engine light was on again. I was told over the phone that if it wasn't blinking, 'it wasn't serious'. A week later it was blinking, called again and had to wait 3 weeks for an appointment, bringing me to June 2. They called on the 4th to tell me they had no record of a tune-up (never mentioned it in April), so I had them do the tune-up and their recommended 'decarbonation'. When I called about the status of my car, they found a coolant leak which was repaired - I assume.When I picked up my vehicle, there was a crack approx 12" long on the driver side windshield that was not there when I dropped it off. The service manager came out to look at it, said his people didn't cause it and they were not going to replace it. End of story.

CCouch12

May 17, 2015

This has been in going for a week! From day one of taking our truck in I was treated very rudely and talked down to by the service girl checking in the truck! Got a call 2 days later all set to go. Picked it up 20 miles down the road encountered an problem that wasn't even an issue when dropped off. Took it back and they the treatment we Recieved was even worse thank before trying to say it was our fault! Now was treated like children by the service girl and NOW even the manager (whom we asked to speak to). Said they would look at truck and let us know we then left. Now the work they did on the truck is in right in front of what is now wrong with it! Was told by a outside mechanic that what's going on now with the truck is "probably" from them doing the work and hitting the area now having issues. It's bound to happen sometimes but on them to fix it seeing it's from them. Either way it needs to be fixed and there is a warranty on it! So don't see where their problem is. Next morning Recieved a call from said service girl said they will not be able to let us know what's wrong until a week from that day and was very rude. Therefore we called and arranged to take it elsewhere tired of being treated this way! Was told when called that if we took it it was on us and good warranty. Of course called Chrysler customer service directly they said to get the truck out of there and we were good to move it! Then picked up truck showed paper work as to the truck was just fine 4 weeks ago all oil and other fluids where great!! Shut them up real fast! Truck is now at different dealership and have a awesome experience with the so far!! Bottom line DO NOT take your cars there unless you want the work done halfway or if you up to being treated like a child! I have never been treated this badly! We have other that have witnessed parts of the treatment threw this ordeal that informed us that we did have the right to remove the truck and take it elsewhere. If I was even to treat a customer this way I would be removed on the spot form my employer!! You know it's bad when Chrysler Customer Service also told us to remove the truck and we should never return there and gave us dealerships they recommend!! Again do not go here for service unless you like crappy service half the work done and to be treated like infantile children who know nothing!!!

ScottPowers

Mar 9, 2015

I went into Sterling Heights Dodge to purchase a used car in December 2014. I already had secured financing from my bank. I wanted used because our minivan's lease was due in March 2015 and I wanted to lease another minivan. I encountered Chuck Prohaska who talked me into a lease car. He assured me it would be no problem to lease again in March. The lease payment was also cheaper than a used car so I went ahead and leased. Fast forward three months and our minivan was up. I went back to Chuck to lease a new minivan. He came back and told me that I was approved and we agreed on a price. Everything was great until he came back and said I could not lease until I pay off my mileage. I have leased before and had over mileage. I have always received a bill after the bank sold the car. I told him I could not do this now and was told I would have to look at a used car. I had never heard of such a thing! I called around to other dealerships. I called Parkway and they told me that they never bill you up front for mileage and that I should be able to lease again. I had Parkway look up my Ally approval since now I would lease from Parkway since they are not asking for the mileage payment upfront. Parkway told me that I was not approved by Ally for a lease car. Ally only approved me for a used car. Chuck Prohaska lied to me to try to get me to buy a used car from Sterling Heights Dodge. If he would have been upfront with me from the start I would have purchased a used car from Sterling Dodge. Instead, Parkway got my business. I would stay away from this dealership all together!

dodgeman53

Mar 21, 2014

Hello after a horrific experience at Southfield Chrysler/dodge last year at this time where a rep actually raised his voice to me and said what do you want from me and I had been sitting there over 6 hours waiting he acted like I was a bother to him anyway that being said I vowed to never to buy from Chrysler again my sister works for Chrysler and had just bought a truck from Vandyke dodge with a good experience, at her prompting I decided to give her salesman a try, Patrick Blake greeted me with great enthusiasm and was very knowledgeable I felt like he actually wanted my business he was patient and helpful especially in my case my credit is less than perfect and between him and Mark in financing who saved the day my overall experience was wonderful the time it took to close, the staff, the selection of trucks, the cleanness of the dealership etc... was just wonderful, as a employee of Costco Wholesale we strive and succeed at customer service to a point I haven't been able to find at any other business except NOW FROM STERLING VANDYKE DOGE AND PATRICK BLAKE I normally would not take the time to write this but my experience was so good I wanted make sure Patrick Blake and the dealership got recognized for a outstanding experience

froggy89

Sep 12, 2013

This service department is the worst ever this is the first time in 15 years i bought a dodge or chrysler and the service rep couldnt explain anything correctly and the service manager could care less about you or your car this dealership is owned by a company and thats what they care about is how much money they make Go to a dealership with 1 owner or family owned dont get anything from Sterling dodge

fearnhardt

Jul 15, 2013

I purchased a used T&C, very good pricing, but slick used car salesman (Marty). I am leary any way, however, there was minor damage on the front bumper and part of the deal is that the damage would get repaired before delivery. That part is true. However, 3 months later, upon washing the car (for the 2nd time), the paint on the repair area started flaking off. The body shop tried not to stand by their work. After intervention from a higher manager, they agreed to give a loaner out and repair the shotty work. I dropped the car off at 8:30am. By 3 pm, my wife, not me, received a call that it was done. Being in the car repair world for 6 years, there is no way the work was done correctly this time either.I would recommend this dealer based on the good overall pricing, but used sales and body shop are not good to work with.

meichholzer

Feb 24, 2013

My husband and I recently moved to the Detroit area. We went to several dealerships in the area and were very turned off by the vulcher mannerism and the long wait just to find out some pricing!!! A Sunday ad for Sterling Heights Dodge caught our eye and we thought we would give it one more trip to a dealer. When we got there and looked around at the cars, no one hovered over us. When we went inside to inquire on a vehicle we were immediately greeted with smiles! We wound up talking to Gary and bought a Dodge Dart! Gary was extremely knowledgable and helpful! He did not try and sell us a car that we did not want! The best part was we did not have to fill out hardly any paperwork till we picked up our car! The credit part was a breeze, pleasant and very refreshing experience compared to previously! We will be buying all our future vehicles from here and highly recommend everyone to do the same! You will not regret it!

bclockman

Jul 12, 2012

We were impressed with our saleslady. On our first visit to the dealership she greeted us at the door. We were interested in a Chrysler Town and Country Minivan and she was very knowledgeable about the product. We are Ford Retirees and she was very understanding about our hesitation to purchase a Chrysler vehicle. All in all we did purchase the vehicle and are very, very pleased.

Srr2012

Jul 1, 2012

Stumbled upon this dealership after visiting Jim Riehl and having a horrible experience. So I decided to walk in here and was greeted by bob datilio. Very friendly and answered all my questions and gave me an accurate cost unlike the other place. The finance manager was wonderful and it was fast and no pressure. Received a great deal on my trade and was in my new vehicle the next morning. Would refer this dealership to my family and friends

Mklink

Sep 23, 2011

We purchased a new vehicle form them in September of 2010, their price was less than any of the other 4 dealerships we went to and they gave us more for our trade in. The vehicle has been in for service twice, the first time the defrost was not completely clearing the window, it turned out that a piece of foam was left in the duct during manufacturing and they showed us the foam. The second time this vehicle has needed service was for a door issue. The door has been realigned and works smoothly. Both times this vehicle had been in for service we were offered a ride home via the shuttle, or the use of a free rental. The car was returned to us clean and nothing was missing the from the vehicle including my glovebox , where I keep loose change and my iPod. The staff has been courteous and helpful, I would recommend them to anyone.

Eriticai

Aug 17, 2011

I have had the worst experience at this dealership. I just purchased a used vehicle from them which was a horrible experience. First, we saw the vehicle undetailed, but liked all the options on it. When our sales guy assured us it would be cleaned up upon delivery we said ok. That was a HUGE mistake. The dealership had the vehicle for three weeks before delivering it to me. During that period I went twice to see how it looked and if the repairs they promised where being handled. Because the vehicle looked like a disaster I just wanted to make sure before delivery that it looked ok. After two visits and numerous things still not fixed I was assured that when I picked it up the following day everything would be taken car of. WRONG. This dealership does not know the meaning of the word clean. They said it was "detailed", well at the final walk around there was still pop splattered on the roof of the car there was dirt on the interior and in the cup holders (which in told the sales guy about more than 3 times) there were still stains on the seats which I was promised would be fixedand the list goes on. Mind you the dealership had three weeks to get the car cleaned up for delivery. It was a joke. The sales guy promised us new mats because the vehicle didn't have any. He gave us the cheapest mats I've ever seen and not only that they didn't even match the interior. Also I asked him if he could give me a copy of my proof of insurance he said sure.. I got home and there was no proof of insurance in my paper work. The worst part he didn't even say bye or thank me or do a final walk through to show me that everything was working. I am just so upset. If I didn't need this vehicle and didnt wait three weeks I would have walked away. This is the worst experience I've ever had with a dealership. Learn from my mistake take your money an go elsewhere to buy a vehicle, PLEASE!

dmoser

Jan 6, 2011

The service department at this dealership overcharges for basic maintenance.The service department also does not follow recommended factory service procedures for servicing transmission, and violated Chrysler Corporate technical warnings, leading to imminent transmission damage.Dealer did not attempt to resolve the problem and avoided the truth and accountability.Chrysler is in sad shape. They are trying to make up for lost car sales by gouging customers in servicing of their vehicles. They do not give proper attention to the manufacturers specified procedures for maintenance.

hipshot

Dec 1, 2010

This by far the worst dealership I have ever dealt with. I should have walked away from but the real problems did not start until after we had signed for the car. The customer service is horrible and they absolutely do not care about taking care of the customer once you have committed to a vehicle. We had to switch sales people mid way through the process because the first one was unprofessional and had no clue what she was doing. She told us that we would have our vehicle in "1-2" and a week later their story changed and the vehicle we had picked out was "very difficult" to locate. Further, she never called us when she committed to and we had to constantly follow-up just to get an update.We had problems with the vehicle 3 weeks after it was purchased and had to deal with the service department. Again, same story, unprofessional and would not follow through on their commitments. They would not provide and equal vehicle for use and would tell us one thing at the start of the day and contradict themselves later. We had another problem (same issue as before) and the experience was even worse. When we tried to voice our concerns to the General Manager, he was completely rude and showed no interest in helping us with our problem. He didn't even bother to introduce himself or get out of his chair when the service manager brought us to meet him. I would never purchase a vehicle from this dealership again nor recommend to my worst enemy this place.

bmw323i

Feb 3, 2009

I purchased a new vehicle using the employee purchase.The arrangement with salesman Jim A. was that the dealership was going to pay off my last lease payment and I could keep the car till turn in date.After 2 weeks of purchase I received a bill from Chysler credit stating I still owed them $78.00...The dealership paid off only 2/3 of my remaining payment.Guess what they said when I informed them of this..."You never said you wanted to keep the car till your end of lease date",PEOPLE BE WARNED,THESE GUYS LOSE ALL SENSE OF HONESTY & INTEGRITY AS SOON AS THE DEAL IS DONE.IF YOU DEAL WITH THEM BE EXTREMELY CAUTIOUS!!!

cliffa

Jan 9, 2009

they tried to charge me a $100 deductible when it did not apply then they tried to charge me $60 labor on something that was covered under warranty. after fighting with these people about these 2 issues they finally agreed i did not owe the money. but i wonder how many people they rob that don't know any better? they fixed an oil leak on my truck that required that they pull the transmission. when i got home i checked the truck for oil leaks that was fine but i noticed a ground strap that goes from the transmission to the under body was torn off instead just taking 1 nut off they tore it off and left it!

jayjay8

Nov 29, 2007

The "Service Director", Don Ross is a raging pitbull with an anger management issue. If you like being screamed at by a bulky guy with anger issues then by all means bring your vahicle here. I will never buy another Dodge or Chrysler product due to the horrable experience I have had at this dealership.

tracypolo

Aug 6, 2004

This place has the greatest service pricing I've ever seen and the quality of work is super!!! A++ I would definitely recommend this dealer and have all my maintenance and repair work done there-and i didn't even buy the car there but I will now. Service is everything!