Used Cars for Sale at Stillman Volvo Cars in West Chester, PA

Mr. Tuvoc

Oct 28, 2016

I looked at the BMW X5, Audi Q7, before going to Stillman Volvo to look at the XC90. Could have save a lot of time and hassle had I come here first! At the other dealerships I was treated merely as a customer but David Parry treated me as a person. The car I wanted with the specific options and color was very rare but David went out of his way to get it. Best buying experience ever. Thanks, David !!

J Bouska

Oct 28, 2016

We bought a white 2017 XC90 R and love it. David was very patient with us as first time Volvo buyers. He took the time to explain everything to us and take us on multiple test rides. He is one of the most caring, professional, seasoned salespeople I have ever met.The owner also met with us the day we bought the vehicle and couldn't have been any nicer. It is a great buying experience at Stillman Volvo.

HunterR

Oct 24, 2016

I had the pleasure of meeting David Parry on Saturday and completing the purchase of a new Volvo XC70. David and I spoke on the phone, I explained what we were looking for, and when we pulled into Stillman Volvo I saw the car we discussed. We were on a test drive within 10 minutes and all questions we had were answered with confidence. Brad Stillman had a very acceptable price on our trade-in vehicle and the new Volvo was detailed and delivered to us. I have never experienced such a satisfying car buying transaction. I would not hesitate to send friends or family to David Perry in the future.

Deborah P

Oct 23, 2016

We live in New Jersey and are Volvo owners so when the time came to purchase a new car I knew exactly what I wanted. Stillman had the XC90 I wanted on the lot with every extra I also wanted. I think this is an easy car to purchase especially when you own a Volvo. Well not so easy with many dealerships. Dave Parry got it right, right away and got out of the way. In other words not trying to tell me but understanding what I wanted. This is our first purchase with Stillman Volvo but not our last!

KimK

Oct 23, 2016

David Parry knew we were coming in to look at an XC70. He had it all ready for us to test drive (and he didn't even go with us!) I seriously could have screwed up the trade in value of my car (i'm a realist) but they gave me more than I anticipated, which was awesome. NO pressure, NO sales bull. Very easy to deal with. Said they would have it all wrapped up in about an hour and they did. Very very happy with the new XC70, David Parry, Brad Stillman and the dealership as a whole. Highly recommend!

Laura Anderson

Oct 21, 2016

We drove 6 hrs one way to buy a Volvo from Denise. Long story short things did not go as planned and Denise went entirely above and beyond to make sure we were able to secure this beautiful Volvo XC-90. She is a great listener, determined and kind, a winning package in my estimation. Laura Anderson

Jimmy mac

Oct 20, 2016

Stillman treated us great from the time we allied in the door. Fair trade fair pricing no games. They treated us so well that we would not consider any other brand

Ryan J. Smith

Oct 20, 2016

I recently purchased a 2017 XC90 from Denise and she did an outstanding job! As a dealer operator for several dealerships I know it takes great communication, follow-through and the ability to do what it takes to earn business. She was all this and more and really went to bat for me in order to get the exact car and terms that I desired. Thanks again! For anyone in the market for a Volvo I highly recommend requesting Denise McElhiney to get the job done!

KimD

Oct 18, 2016

We recently purchased a used/certified Volvo XC90 and we couldn't be happier with our choice at Stillman Volvo and David Parry. The experience was as if we were visiting a trusted friend. It has been many years since we bought a car and visiting this dealership was by far the best experience. We knew we were in good hands: no phony sales pitch, simply easy. The certified used cars were in immaculate condition!! And prices were competitive. Great dealership!

B scott Maclean

Oct 15, 2016

I bought a car from my new house in Texas, but I hadn't moved in yet, didn't have a bank that would cooperate, didn't have a TX license yet, and in general PA and TX didn't help in the transaction, but I got a great car and absolutely excellent service at every step along the way. I couldn't be happier with David Parry and couldn't recommend him and the dealership more.

Raul

Oct 13, 2016

The superior service and friendly sales personnel equated to exceptional value. I actually enjoyed writing the check to purchase my used Volvo V50 Wagon!I drove all the way from Baltimore and had the best ride home. I will be back for another Volvo. Great family dealership.Thank you David Parry for all of your professionalism and first rate service!Raul

Stacy

Oct 8, 2016

Denise worked with us when we wanted to buy our second Volvo. She was super to work with and we are very happy with our new "used" XC 60. We have had other Volvo's serviced with Stillman, and the work was always top notch. We love the safety and reliability of the Volvo and wouldn't consider anything else!

bam6455

Oct 2, 2016

I recently decided it was time to trade in my Toyota Sienna minivan for a sleek, new SUV. I've never owned a Volvo before but loved the look and feel of the XC90. We loved that is is the safest SUV on the market right now and all of the advanced features the 2017 model offered our family. David Parry was our sales person. He was very knowledgeable and helpful. He had great follow up but was not pushy as all.

dmcc

Oct 1, 2016

Recently I was forced to trade in a 10-yr-old beloved, but deteriorating, "driving machine.". Purchasing another German replacement was unthinkable as my local dealer for same has become unbearably arrogant. I have always wanted a Volvo wagon and so many of my friends had them over the years. It is a nice, reliable useful vehicle. I came away instead, after driving each, with a practical, yet amazingly FUN XC90. It is very, very comfortable; quick with ample giddy-up when wanted and loaded with extras. My salesman David was courteous and helpful, but not pushy. The service dept. has been prompt and helpful. I am a very satisfied new Volvo driver!

Khaled Chebat

Sep 29, 2016

I have yet to buy the car, but judging from the prompt reply to my inquiry, useful information, and follow-up from the team at Stillman Volvo, I must say I am positively impressed that I believe deserves a thumbs up!

newlocal

Sep 26, 2016

I just made my first purchase from Stillman Volvo, a 2005 V70. The car was detailed to a high standard before I took delivery. David Parry was a pleasure to work with, and I'm happy to be in the Volvo family!

VovloLoyalist

Sep 24, 2016

We just purchased our 4th car from Stillman Volvo. We worked with David Parry and Brad Stillman. The purchase was a complex one but David and Brad made it a positive experience every step of the way from test drive to signing. Thanks for your patient and courteous service!

Boymom123

Sep 21, 2016

David was great to work with and the process was quick and easy to understand. David made it fun and I looked forward to our meetings even when dealing with the brass tacks ofNegotiating!

cucciaap

Sep 13, 2016

We've obtained four Volvo vehicles from Sillman Volvo over the years, and have always been pleased with the Sales team and the Service Team. Efficient, courteous, and no pressure. We just purchased our latest Volvo (2016 XC-70). Our Sales Representative was Denise McElhiney, a very affable and knowledgeable person - a consummate professional. The transaction was straightforward and painless. Denise knew every detail about the car and took a lot of time to explain everything completely..

Joe

Sep 13, 2016

I had an interesting sales process to say the least as it started with Scott Evans (who I had purchased a car from before) for the initial test drive and ended with David as Scott went on vacation, down under, the following day. On the way to the dealership to trade in my car I was involved in a minor accident. It was a complete nightmare for me but David was great the entire time, patient and understanding about the situation, and ultimately I was still able to purchase the XC90. There was a minor fix that I had asked to be taken care of and David, Ted and Scott followed through on their agreement with me to get the item fixed. Any other dealership probably would have blown me off for something so minor but they collectively saw the deal through to the end and that says a lot about not just the dealership but each of them individually. They are all great to work with, highly recommend all 3 of them and I hope to be back for a 3rd purchase in the future, minus the accident on the way there. Thanks again David, Scott and Ted for all your help.Regards,Joe Spangler

2014 Volvo S60

Sep 1, 2016

I had a great experience at Stillman Volvo, salesman was great, no pressure on purchasing the vehicle. I had time to think about the deal before deciding to purchase the S60 model. Great car, in excellent condition & love the ride....Thanks Dave!

Happy Driver

Aug 29, 2016

I have just purchased my new XC70 from Stillman. Not only did I get superb service in this transaction, but I have not been let down on any of my 4 previous cars from there (over a number of years). Jon, Brad, and David Parry were all top notch professionals and the process could have not been easier.The sales staff is knowledgeable, fair and not a shred of hard sell attitude. I am very appreciative and LOVE my new car. I'm sure it will serve me well over the forthcoming years, as my previous ones have in the past. When I do need service, the service and parts staff is also highly recommended and always accommodating to my schedule and my needs.

S60

Aug 27, 2016

I bought my first Volvo from this dealership in 2013. My sales rep was Denise McElhiney. Since that time I have returned three times for trade-in and a new car. All three times Denise was attentive, helpful, responsive and understanding. I like doing business with Denise. She makes the process hassle free. With my recent trade-in, she delivered the vehicle to my place of work so that I would not have to make the drive to the dealership. Now that's what I call service.I loved all of my Volvo's; 2 XC60's and now the S60. Great vehicles and I will continue purchasing Volvo vehicles.The service department at this dealership is great too! Very accommodating and without hassle. The service department makes it convenient for recommended maintenance and warranty repairs.

Gazzerro

Aug 24, 2016

My husband and I had a wonderful experience with Denise McElhiney. Denise was very knowledgeable and personable during the entire process. I have bought many cars in my life time and this was the quickest car buying experience by far. We will be returning customers in the future!!

Gene614

Aug 20, 2016

Robert Corse was great! He was an exceptional sales representative. He was very informative and very pleasant. He went out of his way for us. We would definitely recommend this dealership and also Robert!

Keith St. John

Aug 18, 2016

Denise McElhiney is truly amazing. She has helped us obtain a new Volvo automobile 3 times now in just the past 6 months. The latest one was due to a need I had for a comfortable business car. I looked around at other vehicles, but my wife reminded me how comfortable her new Volvo is to drive, especially long distance, plus the safety features. She didn't have to twist my arm as we both love dealing with Denise. Denise treats you like a family friend. I'm waiting to be invited to her next family bar-b-que, as she is so personable and helpful. I told her what I was looking for in a business wagon and she had me test drive a couple of options. She knew exactly which one I would choose. She worked out a deal that required no negotiation. When you deal with Denise, you have no doubt she has your best interest at heart. I can't tell you how wonderful that is when purchasing an expensive item that your livelihood depends on, as it makes you want to come back to Stillman's again and again when the next car need rolls around. In fact, I will be sending Denise some family business down the road as my daughter loves Volvo automobiles too. Her life and that of her daughter's was spared due to the safety design of the Volvo. They walked away from a severe accident completely unharmed, even though the car was totaled. That is all it took to convince us we are a Volvo family for life!

judy tigani

Aug 17, 2016

Our two salesmen went out of their way to accommodate our requests and gave us good feedback onthe vehicles we were looking at. We had no question that they knew their business well. They were professional in a good way - smart, gregarious and pleasant to us as customers.

jennifer cottone

Aug 9, 2016

In my limited carbuying experience, I have often felt like the dealerships were slimey, pushy or disingenuous, but NOT at Stillman Volvo. I was fortunate enough to have the experience, professionalism and personalty of Dave Parry guide my selection. I honestly was prepared to buy something other than another volvo (this being my 3rd consecutive), but the recent upgrades, sleek new look and of course the commitment to safety once again could not be ignored. Dave was a tremendous salesman, LISTENING to my needs and committing the time necessary to make my new volvo the perfect fit! He genuinely made my satisfaction a priority and ensured my loyalty to this car brand once again. When you want a great family car, stop in to see Dave for a truly personalized and thoughtful carbuying experience!

komiddy11

Aug 6, 2016

David Parry and Stillman Volvo were friendly, efficient and accommodating during our unique car buying experience that had us on a time crunch. Highly Recommended!!

First time buyer

Aug 6, 2016

I purchased my first car from Stillman Volvo with my mother and had a great car-buying experience. The dealership has a great selection of cars with fair prices. My salesman, David Parry, was friendly, honest, and extremely helpful during the entire experience. He was very knowledgeable about the models I was interested in and the features of the specific car. He went over the financing with me in detail, which helped me better understand the process and determine the best option for me. He was happy to show me special features about the car I purchased and helped me set-up details of the car's programming that I would have had trouble doing on my own. Throughout the process, he provided many helpful tips that made me feel more prepared and comfortable during my first car-buying experience. I left with a 2016 V60CC with all the features I wanted at the price I was looking for.

New customer

Aug 2, 2016

From the time we first walked into Stillman Volvo to the time we left with our car, we had a great experience. The salesmen were attentive and helpful. The car sold itself. We are very happy.

V60Polestar

Aug 1, 2016

I was able to purchase a car from stillman by email, phone after having done a test drive. This was a big plus as I live about 4 hours away. They were very helpful, friendly and knowledgeable, and helped with all aspects of the purchasing process including out of state registration. They even drove the car to a halfway meeting point for me to pick up. Big kudos to Scott for all the help!

Betsy/KSI

Jul 28, 2016

Buying my gorgeous new Magic Blue S60 from David Parry was easy and fun. His knowledge, experience and desire to find the right car at the right price was appreciated. His engaging personality and drive to make sure the car was perfectly set up for me when I drove it off the lot was an unexpected bonus. David Parry is unique and I hope to buy my next Volvo from him!

Sharon

Jul 28, 2016

These days it is rare to find a dealership that is highly dedicated to their customers and truly backs their cars, but Stillman Volvo is just that! Moreover, Denise McElhiney in sales is the most knowledgeable and honest salesperson I have ever worked with (I'm 57 years old and have purchased many new cars [VW's, BMW's, Land Rovers!) In 2015, Denise sold me my first Volvo (an XC60). Unfortunately, over the past few months the vehicle had some major engine problems, which required 4 separate repairs. Although Stillman's service department was always prompt and performed excellent service on my car, I was losing confidence in the vehicle's reliability. I loved so many things about my XC60 and I felt I could trust Denise to clearly lay out my options, so I contacted her. She responded quickly and we met the next day; she researched my car's service history and immediately spoke with Jonathan Stillman, who then personally apologized to me that my Volvo had not lived up to Volvo's usual standards. Both Denise and Jonathan said they'd do everything possible to make the situation right AND THEY DID!! In less than 24hrs, Denise found the perfect 2016 XC60 (same package options as my 2015) and gave me a FABULOUS deal! I am SO HAPPY! You can be assured that Stillman Volvo has your back and because of that, when it's time for my next purchase, I'll be going back to Stillman and Denise!!

Great Experience

Jul 26, 2016

I'm back to Stillman Volvo after years of driving a Range Rover Sport. I owned 5 Volvo wagons over 20 years, which I loved, but then decided to try a Range Rover for a while. That's over! I'm so glad to be back at Stillman. Every time you walk into Stillman, you know you are going to be treated well. We bought the XC90 T6 yesterday from Denise McElhiney who is an extraordinary professional. She is clear, honest, concise and efficient. There wasn't one painful 'dealer' moment in the entire process. We love the car, we love the dealership, we love working with Denise. Thank you!

Peter Donnelly

Jul 24, 2016

I live in Raleigh, NC. My 2004 S80 Volvo broke down at Longwood Gardens in Kennett Square, PA on Wednesday July 20th. I had an ABS brake failure. All the warning lights lit up. I was able to drive from the parking lot to a Starbucks nearby. After that, the car wouldn't start. I had to be towed to the closest Volvo dealer which turned out to be Stillman Volvo. I told them I was visiting my daughter who lived in Lansdale and was planning to return home to Raleigh on Friday July 22nd. I dealt with Greg Donaldson. He got my car looked at that afternoon. They couldn't find anything wrong so we decided to leave it overnight. One of the mechanics agreed to drive it home a 40 mile round trip. While we agreed to this, Greg offered me a ride to Lansdale which was 45 minutes away.We talked on Thursday morning. The mechanic could not get the car to replicate the ABS brake failure. I couldn't get to the dealership until Friday morning on July 22nd. I was shocked to find out when I wanted to pay my bill, THERE WAS NO CHARGE! I wasn't charged because Stillman couldn't definitively determine the problem! AMAZING to say the least.I've driven Volvos for 35 years. They are notorious for having random quirky computer module failures in the summer when it is really hot, like it was on July 20th. Once Stillman cleared the fault codes, my car drove fine.I drove the 400 miles back to Raleigh on Friday afternoon with no problems.I want to thank Greg Donaldson and the service team for looking at my Volvo immediately. I was given a courtesy ride to Lansdale which saved my daughter a 90 minute roundtrip. The mechanic didn't have to drive my car to his home and back but he did.If you own a Volvo and are on the fence as to which dealer in the Philadelphia suburbs to take your car for service or are considering purchasing a Volvo new or used for the 1st time, I would start with Stillman Volvo. In my humble opinion, they went above and beyond to service an out of towner who was really in a jamb. Thanks Greg! Thanks to the Service Team!Regards,Peter from Raleigh, NC

Inscription Subscription

Jul 22, 2016

Denise McElhiney helped us select our first brand new car ever back in February of this year, and she was wonderful to deal with, and so helpful in guiding our selection. This was our first experience with Stillman Volvo. We loved our new Volvo S60 Inscription AWD, and the granddaughters did too. What happened to us 4 months later was tragic, as a distracted teenage driver slammed into the car going a high rate of speed, while my daughter and granddaughter was stopped at the entrance to our development making a left turn. The car was amazing....it did exactly as designed....the impact was diffused over the outside of the vehicle while the occupants were unharmed and totally protected from shattered glass, whiplash, etc. It shut off the engine automatically, called 911 automatically, it was truly amazing, as the car was designed to save lives. I understand it is Volvo's legacy to put saving lives as priority #1. Our 4 year old granddaughter kept commenting weeks afterwards, Grandma's car is broken. Indeed it was....it was totaled by our insurance company. We were in a panic thinking this was a last new car, and I called Denise for advice on what to do, and she was wonderful. There was no doubt in our minds that we wanted another car just like this one, and Denise made it happen and at a fantastic price with even more features than our original car. When we arrived at the dealership to pick up the replacement car, she had all the paperwork ready to sign and the car was sitting in the service area, all ready to go. It didn't take us more than an hour to drive away, and most of that time was our fault, as we asked Denise to refresh our memory on how to set things up again. She is a whiz at this, as she drives a Volvo herself. Honestly, Denise is the most trustworthy, compassionate, and friendly car sales associate I've ever dealt with, and I've been buying cars for the past 45 years.

OH xxxx NO

Jul 19, 2016

I was frustrated with my 2008 XC-90. Was tired of dumping money in to this truck. I was in tears and did not know what to do. I was determined not to put another dime into my truck nor was I going to take it home. I was walking around Stillman's show room floor trying to calm my nerve from the information I received from the service department about my Volvo. I walked out side the Stillman's car lot and came back in to the show room floor. When out of no where came the Volvo superhero David Parry. Who was able to calm my nerve with all off his people skills and knowledge of Volvo. I believe David could see my frustrations all over my face. He asked me how could he help me and I unleashed all of my frustration on him and he just listened. I told David that I seen a trucked I wanted and he took me over to that truck and I test drove that truck. David asked me was I sure I did not want to take my 2008 home with me and my exact words were "OH xxxx NO"!!!. All laugh a side David Parry love his job and it shows. He is a professional, knowledgeable of what is he is sailing, charismatic and ladies he is easy on the eyes. David is a great Salesman and I left Volvo completely happy. Thank you again David.

VolvoFan2

Jul 15, 2016

It was a pleasure returning to Stillman Volvo. This is my second car through Stillman and I am very happy with my decision to get another Volvo. They are a great dealership to work with and Denise McElhiney was a wonderful sales rep. Would definitely recommend her to others to work with if they are in the market for a new car!

volvosince1980

Jul 14, 2016

I have been dealing with Stillman for years and have continued to value that relationship. David Perry called me up and took me through a great offer for a new car lease turning over my current lease early.David and Stillman went out of their way to make the numbers work and find that car that I wanted.I would happily recommend David and Stillman to anyone who wanted to be treated fairly and respectfully. They made the experience painless, and hassle-free

Ryan B.

Jul 14, 2016

Last year I leased a 2016 S60. Recently, I began thinking of upgrading from a sedan to a wagon. I stopped into Stillman to ask a few questions and Denise McElhiney answered all of my questions, worked the numbers, and made everything work. I didn't expect to step into a new wagon that day, but Denise worked her magic and I could not have asked for a better salesperson at any type of dealership!

Jessfess

Jul 12, 2016

The buying process was smooth and quick! We weren't hounded or pressured into our purchase. David answered all our questions and assured the car was perfect before we left the lot. Ted also made sure we were happy with our purchase! We were very impressed by David's approach and left feeling confident in our decision. It was worth the 40 minute drive to get what we wanted! Thank you!

VolvoSquared

Jul 12, 2016

The entire experience, from start to finish, was exceptional. The actual dealership itself is designed with the customer's comfort in mind: clean, spacious, comfortable with a touch of luxury. The inventory of CPOs and new Volvos was incredible (and seemingly unending.) and the staff, from Reception to Service, is friendly and helpful. Our salesperson, David, was the finishing touch with his knowledgeable, attentive, and positive approach to our 'shopping'--it was like car shopping with a long-time friend. He wasn't satisfied until we found the make, color, model and amenities that we were hoping to find in our new car. The inventory is what brought us, David is what kept us. Stillman isn't close to us at all, but we plan to keep making that drive for all of our car needs.

alahat

Jul 9, 2016

Just leased through my work a 2016 Volvo XC-90 from Stillman Volvo. David Parry is one of the best and nicest car salesman I have ever met. After speaking with numerous dealerships in the area I found Stillman Volvo and David Parry with the best price and service. Would love to continue to do business with them in the future.

volvoXC90

Jul 6, 2016

Our sales person David was informative, polite, truthful and a pleasure to deal with from the day we called to the day we drove off in our new VOLVO!

safemom

Jul 6, 2016

We just purchased our 4th Volvo from Stillman. Everyone we work with from sales to service is always friendly and professional. I would definitely recommend Denise and Stillman Volvo to my friends.

VijayS

Jul 5, 2016

An indelible and a very pleasant experience dealing with David Parry at Stillman Volvo, PA! David did everything and went that extra mile to make this deal not only pleasant but extremely smooth and without any hassles of any kind. We were visiting from Virginia by Amtrak so as to avoid driving two cars back home and he made sure his driver (Jamal, another great guy) picked us up from the station nearby at the perfect time. When we reached there he not only had the car fully ready for test driving but also when we returned had most of the paper work ready to have us out of the door asap! Even the receptionist at the front desk was an awesome sweet girl who recognized that we were visiting from afar and got me a piping hot coffee!!! Not only we got a great Volvo but an amazing experience dealing with David and his entire team of dedicated professionals! I wholeheartedly would recommend the dealership and especially David - not only for his super-efficiency but also his great sense of humor and an easy super-friendly demeanor and a cool temperament.

Pat

Jul 4, 2016

Recently purchased a 2014 Volvo S60, my first Volvo, and very happy with it. I worked with Dave Parry and he was a pleasure to work with and did all he could to make the deal happen.

jaa

Jul 3, 2016

Denise was superb! Because of her outstanding help and support, I am driving my first Volvo. It was the best and easiest buying experience ever.

Senior Jim

Jun 28, 2016

We just bought our fourth Volvo; it was the second one bought at Stillman Volvo. The others were bought in Florida and Tennessee. I wish we could have bought them also at Stillman.I showed up unannounced at the showroom wanting to kick some tires on the XC60. David Parry was kind enough to show what he had in stock and following a test drive a few days later, we talked numbers. I felt that David was always on my side in reaching a purchase price. He was fair and focused on seeing me leave in this car. He was also exceptionally patient explaining both the hardware and software of the vehicle's equipment to both myself and my wife. I think someone at Stillman wrote the book. "How To Treat A Customer Right" because they always do.I have used Stillman's Service Department for the past 11 years. All their technicians are fluent in "Volvoese"; they always take the time to explain the most cost effective solution to a problem. I have been a customer in service departments from Arizona to New Hampshire and none of them could come close to reaching Stillman's method of customer satisfaction.Senor Jim

BSmith

Jun 27, 2016

Robert was great. There was zero pressure to purchase a car and no sales gimmicks/games. The dealership car pricing was very competitive and I had a great experience. I would highly recommend Robert and Stillman Volvo.

Cl34

Jun 24, 2016

I went to look at a Certified Preowned xc60. I was working with David and he was great! I'm really happy with my car and the service!

ESmith813

Jun 23, 2016

Having grown up inside of and owned about ten different Volvos, I have had a lot of experience with different Volvo dealerships. Immediately when I walked in, I could tell that this dealership was different. There were museum-quality vintage Volvos scattered throughout the dealer and I was immediately greeted by the very knowledgeable staff. They made sure every step of the way that I was satisfied. The salesman, Kyle Butler, was absolutely excellent to deal with. Being a Volvo enthusiast, I was shocked that I actually learned some things from the salesman, as most of my experiences have been teaching them something about the car I'm test driving. The process was friendly, quick and painless. I had to return the next day due to arriving too late at the dealership, and they even set me up with a loaner. Kyle stayed late both days to ensure that I was comfortable and happy with everything related to purchasing the vehicle. Even after the sale I forgot something in the loaner, and he set up to have it mailed back to me and checked up on my experience with the new vehicle. I consider myself an expert on Volvo dealerships, and this one certainly takes the cake. It was well worth my two-hour trip, passing several other Volvo dealerships.

Kevin Zackman

Jun 17, 2016

"Volvo for Life" is more than a marketing ploy; it's a frame of mind and a feeling of emotional well-being. Volvo owners know this and in my opinion; it's why we keep coming back. Quality, Reliability and Safety, with refined subtle looks just screams VOLVO. Stillman Volvo embodies the spirit of Volvo owners. From the first correspondence to the drive home (in your new Volvo) this dealership delivers professionalism. Jonathan Stillman, Denise McElhiney and Ted Harrison seamlessly walked us through the buying process with exceptional patience, proficiency and complete knowledge of the Volvo line-up. We could have purchased our Volvo locally, but decided to make the hour plus drive to Stillman. Best decision weve ever made in purchasing a car. If pricing, staff, environment, service and a stress free experience is important to you when purchasing a car? Go to Stillman Volvo, you wont regret it..

schneidz

Jun 16, 2016

i purposely waited a month to write this review to ensure that the car works as expected and so far everything is great. the salesman was patient with us by modeling several finance plans that would fit within our budget.

VA-VOLVO

Jun 15, 2016

We drove over two hours from Northern Virginia to lease a new Volvo XC90 from Stillman Volvo. I located the exact car we wanted on the Stillman website after struggling to come to terms with our local dealership. After calling Stillman, we received a call back from David Parry. Little did we know this would be the most pleasant car purchasing experience we've ever had. David was super responsive and pleasant. Most of the paperwork was done before our arrival and we were in and out of the dealership in under 90 minutes. Stillman was also very aggressive with their pricing which helped convince us to make the trip. We are loving our new XC90 and would not hesitate to recommend David to others. Should we decide to buy/lease another Volvo we will surely head back to Stillman (and David) to do so!

Lovecars

Jun 15, 2016

This is my second perches in this dealership, and my salesman- David Parry is the best salesman that I have never met. He is very knowledgeable about Volvo and he took time to explain various models to us. I strongly recommend David to my family and friends .

S60 buyer

Jun 10, 2016

We leased an s60 from Stillman. The agency, and David Parry, were both very helpful. They were able to get the exact car we wanted within a brief period of time. We recommend the agency without reservation.

carndad

Jun 10, 2016

Denise made the purchase experience pleasurable. She was as vested in the purchase process as I was. She was particularly helpful wading through the myriad of Tech features with my new vehicle. I can't imagine a smoother transaction. I'm elated. Well done Denise...well done Stillman !!!

CP0861

Jun 6, 2016

Just purchased a used Honda from David Parry at Stillman Volvo. I spoke to David on the phone before making the 2 hour trip to see the car, and he went above and beyond to get info on the car and send me additional pictures. When I got there, the car was exactly as described. I put a deposit on the car that day and picked it up a couple of days later with my wife. The car had been inspected by their mechanics, detailed, and looked perfect when we picked it up. Everything was great....it was a very painless and stress free purchase. You can buy from Stillman with confidence.

XC 90 fan

Jun 5, 2016

Great experience purchasing our XC 90. I would highly recommend Stillman and David to friends and family. Will definitely go back to Stillman for our next purchase.

jdavisbyshore

May 30, 2016

David Parry was our salesman and he had any and all answers for our daughter, me and my wife. He understood our needs, was very friendly and applied no pressure for the sale. The car was in immaculate condition, had great service records and relatively low miles for a car of that 'age'. We went with our own financing and the car was immediately ready when we returned for our paperwork a couple of days later. There were no surprises here as I have had at other dealerships. Everything was perfectly organized for us. The total time in the office was less than an hour! We have three Volvo's and our next purchase will start with Stillman Volvo and David Parry.

Lloyd

May 27, 2016

Personality is everything, and here is someone that definitely has it and knows how to use it! I had already been to three different Volvo dealerships, and mostly felt unimpressed. From the the start Stillman Volvo was different, and David Parry was that difference. He is excellent salesman, and he made getting this car a pleasure. Shouldn't it be fun to buy a car? My hope is that I will see him again when I need another car. Thank you David!

Jackk

May 26, 2016

I felt Dave did an excellent job explaining the features of the XC70 while my wife drove it.He was also vey helpful in explaining the many features which are somewhat overly complicated, especially the gps system.

JeremyH

May 26, 2016

Easiest car buying experience ever! David Parry was fantastic to deal with and got me in and out of there quick without missing a thing. A+++ Salesman!

meharley

May 24, 2016

I came to the dealership to look at the S60 sedan. David Parry offered a test drive rght away and answered all of my questions. He didn't put any pressure on my decision. I decided to get the car and couldn't be happier with my decision. I would definately recommend this dealership and this salesman. This is my first Volvo.

JOHN RUSZKAY

May 24, 2016

David was excellent to work with. Never got that feeling he was trying to up sell you on anything or be pushy. The dealership in general was extremely polite. I highly recommend them to anyone.

asz2233

May 22, 2016

The best experience I have ever had buying a car! My XC60 is perfect. Nothing but the best from the time I walked into Stillman Volvo to once I got home. David Parry, our salesman was awesome!!!

btc4jc

May 20, 2016

My family and I have been going to Stillman Volvo since 2002 when we bought our 2nd Volvo. We had originally bought the vehicle from Wynn Volvo and didn't like the service there. We tried Keystone Volvo and didn't like the service there either and then finally found Stillman Volvo. Praise the Lord! Wow, what a difference! Even though we didn't buy our vehicle from them, they still treated us like family. The service manager and advisors were always really nice and greeted us as we entered the service department. The technicians are very knowledgeable and my vehicle was always fixed and/or serviced right the first time. I know a lot of people say dealers rip you off, most of them do, but I always found Stillman Volvo's prices to be reasonable and competitive. I have mechanics in my family and they even said Stillman Volvo was reasonable and honest in their quotes and service costs. We later ended up buying 3 more Volvos from Stillman with the assistance of Jonathan, the sales manager, because we loved dealing with them so much. He is very professional and easy to work with. He recognizes our vehicles when we come in for service and comes to greet us. They really do make us feel like part of the family. We love getting our cars serviced here so much, my sister drives her car down from NJ to get her S40 serviced and my brother actually down from the BOSTON area to get his XC60 serviced. Stillman Volvo is THAT GOOD! Our family has owned Mercedes, Lexus, BMW, Infiniti, etc....and no one's service even comes close to that of what Stillman offers. I would highly recommend this dealer to anyone that cares about the safety of their family and their car. I wouldn't take my S60R anywhere else and neither should you! STILLMAN VOLVO FOR LIFE!

shireend

May 18, 2016

We recently purchased a XC90 and it was a great experience. My Sale rep, Denise McElhiney, was very helpful and informative. She went over all the software detail and pricing options and offered us the ability to come back and learn more about the car. Car buying is not always the easiest process, but they made it easy for us and followed up on all our requests, even after we purchased the car. We appreciate the service where they offer to drop off the car after working on some items for us. Would definitely consider them again!

Jeff M.

May 14, 2016

I recently purchased a New 2016 Volvo XC90 with Denise McElhiney at Stillman Volvo. I found Denise to be very professional, personable and thorough in all aspects of the purchasing process which included two, 2004 trade in vehicles. I am very impressed with the Stillman Volvo organization, the Service managers and overall facilities. I would highly recommend Denise and Stillman Volvo to anyone interested in owning a safe, luxury vehicle supported by a top notch organization.

jdmccurry

May 9, 2016

This is our second purchase from Stillman Volvo. This time we opted for a Certified Pre-Owned XC60. Stillman's inventory and pricing was very competitive in the area and David Parry was a pleasure to work with.

Tracy

May 7, 2016

I don't have a lot of patience with car buying, but David Parry made the experience as close to enjoyable as car buying ca be! Love my S60 and will absolutely return to STILLMAN and David Parry for my next Volvo.

maddogoet

May 6, 2016

I worked with David Parry to buy a CPO Volvo XC90 that I had seen online. He worked with me to facilitate an out of state purchase, including helping with travel arrangements from the train station to the dealership. The car was exactly as described.David was a pleasure to work with, and followed up just the right amount/frequency before and after I committed to the purchase.As far as paperwork, there were some minor glitches due to being out of state, but they fixed them right away, and the overall purchase time was still the shortest of any car I've bought, which is a huge plus.Would definitely purchase from them again!

Kim & Bob Wagner

May 5, 2016

We purchased our last Volvo from Kyle when he worked at a previous dealer. We came all the way from Jim Thorpe when we found him at Stillman Volvo in West Chester! This experience was just as great as the previous. Kyle is a pleasure to work with! We had originally spoke to Kyle on the phone and set up a time to meet and look at the vehicles we were interested in. He was prepared when we arrived. He was extremely knowledgeable about the cars and he helped us decide on the car that was right for us. He worked with us on getting the number where we wanted it to be on the purchase and also meeting a quote from another dealer on our trade-in. No pressure throughout the process just a "how can I make you happy" attitude!We purchased the vehicle and Kyle took the time with us in the vehicle going through each and every thing (saving us time on reading the manual). We are extremely happy with our purchase! Kyle is a top notch salesman and Stillman is a wonderful dealership! I would recommend both to anyone looking for a car!

Michael Weeks

Apr 29, 2016

Good service. Quality CPO vehicles. Seamless transaction and no haggle price. Very happy with the sales process and the vehicle I purchased. David Parry sales person

Angela 2016

Apr 26, 2016

My husband knew immediately upon speaking with David P. on the phone that it would be a good experience to choose this dealership over many other Volvo dealerships that were much closer and also offered the vehicle we wanted. David was not the "wheeler dealer" type; not the cold, hard sell that is quite common in car salesmanship. Instead, he was extremely friendly, quite humorous, very informative and beyond helpful. He took the time to explain things on the phone and didn't rush us in. He sent us several great, available options via e-mail. When we arrived in person, David immediately came out to greet us and allowed us to test drive the vehicle we were interested in, alone (which we enjoyed being able to do). The positive experience continued throughout the entire process; he offered us an exceptional price on a new vehicle, was able to meet my desired and previously quoted cost on trade-in, offered top-notch financing options and even threw in some extras for us. Car-buying typically is not an enjoyable experience, but David and the team at Stillman Volvo actually turned it into a very positive experience. It's no wonder they do such a high volume of business! I highly recommend Stillman. Thank you David!

Jes21382

Apr 22, 2016

The team at Stillman was wonderful to deal with! My purchase was a very comfortable experience with little stress. My husband and I both purchased our vehicles through Stillman and will definitely be back! I would recommend this dealer to everyone.

Julie Pfaff

Apr 21, 2016

Denise McElhiney was a pleasure to deal with and made our purchasing experience stress free and easy.She was straight forward and honest and very accommodating.

beth0143

Apr 19, 2016

Our salesman Mr. David Parry, was a complete joy to deal with! he provided excellent service. We put him through the ringer working a deal . In the end we walked out with the car of my wifes dreams, at the right price. This was a no pressure experience! needless to say, they have our business for life

Audrey L. Harris

Apr 16, 2016

I give Denise McElhiney a standing ovation! Her professionalism and expertise in Volvo products, plus her commitment to excellence has made my car purchase WONDERFUL!

fernskelly

Apr 14, 2016

David Parry is truly an exceptional sales person. He is knowledgeable of the product line and readily answered all of my questions. His friendliness and personable personality is an absolute winning combination. He made the whole car buying process (and I have bought several cars over the years, including two Jaguars), a wonderful and easy experience. He definitely went above and beyond with customer service.

Kelly

Apr 12, 2016

David Parry...thank you you so much for your honesty, patience, and the smile in your voice! We love our new XC90! Customer for life!

literacymaven

Apr 1, 2016

It has been quite sometime since I've driven a Volvo. I decided to go back and lease a 2016 Volvo XC90. Denise McElhiney was absolutely fabulous. She was attentive, kind, and supportive throughout the purchasing process. If you're in the market for a Volvo, I implore you to go to Stillman and ask for Denise.

CJHARRER

Mar 29, 2016

Have been bringing my 2004 V70 Wagon here since I got it 2 years ago. Stillman Volvo keeps it running great and has very fair prices. Always pleasant service experience! Highly recommend.

First Lease Experience

Mar 17, 2016

We loved our Volvos but it was time to trade in our two older models for something newer. Since we were not very tech savvy, Denise McElhiney patiently explained all of the new safety features and the many options. She also guided us through the leasing procedure on our amazing new Volvo and made it fun and painless. We couldn't be happier and will definitely be back.

Ninety-nine

Feb 23, 2016

I would have bought a car years ago if I'd known it was going to be this easy and fun. I wanted a replacement for my 9 year old SUV so I called the dealership and made an appointment to test drive a car I'd seen online. Went for a nice long drive and kept waiting for the sales pitch and pressure, but it never came. Denise addressed all my important criteria, showed me some cool features of the car and then made me a very fair offer. I felt like I needed to see another car at a different dealership and Denise understood that perfectly. I took her card and had an appointment to see the other car but then changed my mind and decided I wanted the one I had driven. I sent an email to make another appointment with Denise and was driving home in my new car about 2 hours later. (It would have been quicker, but we took it for another spin.) I sort of wish I needed another car so I could do it all again.

First time volvo owner

Jan 29, 2016

"The entire experience was exceptionally delightful. Denise McElhiney was our salesperson. She spent a lot of time with us answering our questions. There was never any pressure. Denise was very patient; her explanations were precise, sometimes technical but always clear. She made sure we understood before addressing the next question.Due to our time constraints, we were unable to complete the process in one day - Denise took care of that by setting up a second visit.What was most surprising is that Denise handled the entire process....we are used to being handed off to a Finance manager, and a person who pressures us to buy what we consider useless optional protection plans, etc. Denise did make us aware of a few plans, but in a very low key and respectful manner.Usually a pleasant dealer experience is ""icing on the cake"", but Denise made us feel so welcome and comfortable that it was almost like the car was the ""icing on the cake"" (not quite, LOL, but you should get the point)."

Paula - Delaware

Dec 22, 2015

Outstanding service when my 2015 XC60 suffered an unusual and sudden engine problem. The service was exceptional - troubleshooting and resolving the problem and very open communication with me as the repair was underway. Talk about making lemonade from lemons - the folks at Stillman helped me do just that. I am very happy to have the car back and am completely confident in the work that was done. I highly recommend this dealership.A very happy customer!

Bill 24

Dec 16, 2015

I didn't want to spend a great deal of time on this transaction because I had researched the car thoroughly on the internet. I met Denise on a busy Saturday and she quickly provided me with a level of satisfaction that made me feel comfortable doing business. Everything proceeded quickly and I tool delivery on the next business day without any hitch...what more could you want....I am very pleased with the car and it's efficient delivery.....I would buy another car there when needed and have no problem recommending them to others....a good deal all around !! Bill G.

MikeZ

Nov 24, 2015

I have been a customer for almost 20 years. My experience with them has been exceptional. From the first time I purchased a car to service. The purchase experience was relaxes and helpful. They worked with me to offer a fair price without trying to get me to purchase unnecessary add ons. My service experience over the past two decades has been great. They get to know you as a customer and offer all the amenities one would need while the car is being serviced. In fact, I was so impressed with their service department that when it was time to purchase my last car, I didn't even think about going elsewhere BECAUSE I didn't want to lose the exceptional service their repair department offered. I strongly recommend Stillman Volvo without any reservations whatsoever.

THE STILLMAN CROOKS

Nov 4, 2015

Purchased S60 T5 Drive E 2015.5 on 8/31/2015 with no knowledge of the stop start motor until we drovethe car in traffic after we had it a few weeks. The test drive and explanation of the car never mentionedthis nuisance of Drive E. We discovered everything from Volvo Customer Service but they have no powerover the franchised dealers. They offered a trade for a 2016 all wheel drive at an exorbitant price whichwe could not accept. Very deceitfu in telling us they could permanently disengage the Drive E and bringthe car in the next day. Verifying this info with Volvo Customer Service, it was prohibited to do this!!!Stillman said they have done many cars already! ILLEGAL BEHAVIOR - POOR CUSTOMER SERVICE. AVOID!

jim

Sep 24, 2015

Denise McElhiney was a pleasure to work with. She helped us purchase a Volvo on the Overseas Delivery Program. She helped us through every aspect of the transaction....from ordering...to the Sweden visit ...to the delivery. I recommend her if you want a painless car purchase experience.Jim and Denise

Willow's XC60

Sep 17, 2015

I purchased my first Volvo CX60 from Denise McElhiney at Stillman and not only was she incredibly knowledgeable and patient with someone who needed a lot of help with all the extra bells and whistles the car has, she was also extremely friendly and personable. Working with Denise has made the purchase of a new car a very smooth and pleasant experience. Denise represents her dealership elegantly with great knowledge, a personality that can make even the worst day a little brighter and a great sense of humor. She really cares about her clients and their wellbeing as well as about matching a customer with the products that are best for them.

Thad E

Sep 6, 2015

We purchased our second XC90 from Stillman and it couldn't have been easier. I saw the car on Thursday, negotiated the deal in about 20 minutes, and picked of the car on Saturday. Denise McElhiny was organized, knowledgeable, and a pleasure to deal with. I think that I got a good deal and a car that my wife loves.

VolvoForLife

Sep 1, 2015

I am a 67-y.o. grandmother now driving my third Volvo, all purchased at Stillman from salesman John Kennell. I've owned two S60s in the past and am currently leasing a 2016 S60 Cross Country, which I absolutely love. I bought my first Volvo in 2009 from John, on a day I stopped at Stillman's to "just look." I'm so happy John was working that day, because he was the perfect salesman to help me understand the difference between models, the advantages Volvo offered, and answer my numerous questions -- all without high-pressure sales tactics, which I'd experienced at other dealerships. It was John I went to a few years later to trade up to a new model, and, again, John rose to the occasion, explaining the newer features and giving me what I felt was a fair trade-in value. I am particularly sold on BLIS (your blind spot detector), and John made certain the new Volvo had that feature. He again went out of his way to find a car that matched my specific needs.When I learned that the S60 CC would be arriving this summer, I again contacted John. He promised to call me when it arrived, and he did -- the same day it arrived in your lot. We went on a test drive, and I fell in love with it. I particularly like sitting up higher than in a regular S60, and I like not having a hatchback, which I have no need for and never found attractive in cars. You'd never believe the looks I'm getting on the road -- especially from other Volvo drivers! So far, everyone I meet loves the car.I look forward to using your service department, which has been a pure joy with my past two Volvos. I've never once had a bad experience.Summing up, I want to thank Stillman for running a first-class dealership, operating a four-star service department, and for hiring John Kennell, who is a true asset to Stillman. It's Volvo for life, for this happy driver.Theresa M. PetersGarnet Valley, PA. 19060

brer

Aug 31, 2015

for many,many years, my family has been a stillman volvo customer because of the care given to us but now we are even more pleased...this is the second volvo that i have gotten thru denise mc elhiney...she is an amazing person who is concerned about her customers and represents the stillman volvo dealership with great knowledge and pride in her product... she always greets me with a smile and a "hi,how are you today?" and i know she really cares how i answer...stillman should be so happy to have her working for them...as long as denise is with stillman,i will not go anywhere else for a volvo...

PaigeH

Aug 25, 2015

Denise was a huge help throughout the whole process of buying my first car! She was friendly, happy to help, and listened to my wants and needs. Stillman Volvo left me with a great experience and amazing car. I will absolutely return to Stillman and refer friends there. Stillman was clean, friendly, and I purchased my first high quality car at a great price. Thank you!

calsing

Aug 17, 2015

This was our second experience with Stillman Volvo and we couldn't be more pleased. Jon and Brad Stillman are terrific to work with and our sales representative Denise McElhiney was outstanding. We never felt rushed and she spent all the time we needed to answer our questions and explain all of the computer workings of the V60 Crosscountry.

tired of being ripped off

Jul 11, 2015

Made an appointment for an oil change. Sent my daughter. They convinced her to have additional service resulting in an additional $150 in unwanted service. They will take advantage of you given the chance. Stay away!!!!!! Keystone is so much better and the service there is honest.

billyg

Jul 8, 2015

The whole process was very easy and time efficient. it was priced right where i wanted to be. Denise was very knowledgable and never wasted a minute of my time.

Eiger0314

Jul 4, 2015

Denise McElhiney listen to my needs about obtaining a new S60 and within a matter of days had identified the perfect car for me that included the features I was seeking at a cost within my budget. I have returned to Denise because she always provides great customer service. She never hassled me or pressured me and was always generous yet efficient with her time. She is also knowledgeable and methodological in seeking the optimum terms to conclude a deal. In short, Denise is tops with me.

Mike68442

Jun 14, 2015

Drove 1 1/2 hours to another dealership earlier in the day. The car we were very interested in purchasing was at local event. When we asked to go see it, we told not sure where it was as they had 8 cars multiple locations. No offer to get it for us or take us there to see it. Disappointed, we left and drove another hour to Stillman's. It was Saturday afternoon and they were very busy. We had to wait a little for a salesperson and took our place in line. We were concerned when didn't see the car on the lot that we had seen online. We were then assigned Denise McElhiney, who looked it up and said it was off site and would get it for us to drive. She told us hadn't been prepped for test drive, but would do it quickly so we could take it out. They quickly prepped the car and while we were waiting, we were offered coffee and to check out a fantastic 164 in the showroom. Denise was very friendly, professional and a pleasure to deal with. We talked about a number of things, and when the car was prepped, we took it for a test drive. I asked her how long she was a sales representative at Stillman's. She said 4+ years, but said she said she didn't sell cars, people buy them from her. We all laughed at that comment and she was right. Afterward we purchased it on the spot. Great job Denise! It was late in the day, however they took care of everything and we were able to bring it home. The rest of the staff, including the business manager was very professional. In fact the owner was helping to prep two cars for delivery at 5:30 on Saturday evening. All and all, an exceptional experience. It is not a surprise that are the great dealership, still going strong after 50 years. This dealership "get's it" and I can see why they have the repeat business and the floor traffic they do. My first purchaser at Stillman and probably won't be our last. As a side note, we previously purchased a pre-owned Volvo that originally came from Stillman.

Volvoist

May 6, 2015

Very happy with level of professionalism at this dealership. They were very understanding, and did not pressure us in order to get a sale. Everyone there treated us with respect and were very friendly.

4petec

Apr 18, 2015

Truly from start to finish, Denise really listened to how i wanted to buy a car. She did absolutely everything in advance and all i had to do was turn the car on. She was exceptional from beginning to end.

bellamy02

Jan 29, 2015

Very efficient and easy transaction with the purchase of my brand new Volvo S60 ( T5 ). Denise McElhiney was a pleasure to deal with and is a consummate professional without reservation. Mr. Stillman , the Business Manager mirrored the qualities of a 5 star dealership, as well as that of Ms. Denise McElhiney. After market with my Service Advisor Mike McKee was just as exceptional. With that being said , service does sell and emulates consumer long term consumer loyalty.Overall an exceptional experience. James Randolph Bellamy , Jr M.B.A.

kmag

Jan 26, 2015

Denise McElhiney is a no pressure salesperson. She is very knowledgeable about the cars and a pleasure to work with. Start at Stillman, you won't be disappointed.

mplynam

Nov 26, 2014

Been a longtime customer of Stillman - have purchased many cars there - both Volvos (on my seventh:) and others - can't beat their service and professionalism - especially Denise McElhiney - she is the best! Knowledgeable. Friendly. Works hard to get you the car you want at a great price. You will be happy if you work with Denise!! Mary Pat - Glen Mills, PA

katcoates

Oct 26, 2014

My husband and I purchased a Volvo S60 from Stillman yesterday. Denise McElhiney was just super to work with. She was extremely knowledgeable and helpful as we made our decision. Brad Stillman was also very professional and friendly as we finalized all of the paperwork. This is our second purchase from Stillman. We highly recommend the cars and Stillman's service.

Gadillio47

Oct 14, 2014

This was my first service appointment since I bought my Volvo convertible in June and the staff was exceptional! My car was taken on time and done in 40 minutes-washed and service completed. I submitted a $10 coupon for my oil change and Paul was happy to deduct it, even after the invoice was processed. Just as impressive were the other members of the service team, who explained to a customer that his service may take a bit longer than he had anticipated, and immediately offered a ride home. Within 15 seconds, another member of the service team asked the customer if he was ready to go.I am in the financial services industry and in my business, an exceptional client experience in each interaction is expected and, hopefully, delivered. I genuinely believe this experience may have been the best exhibit of teamwork and responsiveness I have have observed as a consumer ! Give all those gentlemen a raise!!

ElisaV

Sep 26, 2014

I recently purchased a new Volvo V60. I had some personal issues regarding an illness in my family. Denise McElhiney and Brad Stillman showed such kindness and compassion in helping me with my purchase and trade in. A special circumstance resulted involving my trade in, and they did everything possible to help me in my change of plan. Denise provided exceptional service, and has gone above and beyond every step of the way. I felt extremely comfortable working with her, and no question went unanswered. Due to my circumstances, she was willing to help in any way she could. I would not buy a Volvo anywhere else, even though I must travel from Dover DE. And will recommend Stillman to anyone wanting to purchase a new or used Volvo.

Joyce Sheldon

Sep 23, 2014

Today I was a buyer under duress. My current XC70 2004 needed extensive and expensive repair. Rather than put more money into it, I went to sales to see what I could do. I was not in a financial position to buy a new car.I was directed to Denise McElhiney purely by chance. It turned out to be a golden opportunity.Denise was knowledgable, professional and treated me as well as if I were buying a new car. She was able to meet my payment request with a wonderful 2010 XC with 1 and 1/5 year warranty. I can't tell you how much I appreciate the wonderful service I received. She was able to obtain a nice trade-in value and further discount for my long history with Stillman's. Thank you Joyce Sheldon

Jeanne.Makdisi

Aug 15, 2014

Stillman Volvo has serviced my car since it was purchased in 1996. The service personnel are always friendly, efficient, informative, and up front. I have never had a bad experience in the last 18 years. There are exceptional accommodations for those waiting for their cars. I especially like the cubicles that offer free WiFi and privacy to get work done while sipping on your favorite Keurig beverage from the hospitality counter.My experience has always been positive and exceptional at Stillman. They explain things to my complete satisfaction and I feel my car is well loved and taken care of by them, especially by Jerry, the mechanic who often works on my car.When Pearl (my 1996 850 sedan) is ready to retire, which will not be for a very long time, my next car will definitely be purchased at Stillman. I love this dealership!

bobnow

Aug 2, 2014

We traded our Prius on a used XC70 and Robert Corse could not have made the process any easier even going so far as delivering the car to our door. Stillman is very easy to do business with and I trust them implicitly.Thanks for making our car purchase an easy and stress-free experience!

td58

Jul 2, 2014

I have a 1999 S70 and I get the same service as if I had a late model Volvo. I have gotten very fast, same day repairs, very reasonably priced for high quality dealer service. Whether I'm buying parts and doing my own minor repairs or have dealer level maintenance, I get treated like a VIP! I love this dealership! For all the bad raps new car dealers get, I recommend you try Stillman for any Volvo needs. You'll forget all your bad past experiences and leave happy your car was fixed right and you were treated right!

2SKs

Jul 1, 2014

I pass Stillman Volvo everyday going to workI would see many attractive vehicles out on the lot wondering if any had my name on it. My wife and I went to Stillmans to talk about Volvos. We met John Kennell who showed us several models. We were not familiar with the sizes and all the styles. John was very patient and professional. He answered my questions with clarity. You could tell he liked his products.My wife returned with her parents since it was important to have sufficient comfort and room for them and their walkers. They, as well as I were sold on the XC70. Not too big, not too small just right. John arranged a test drive and we were very happy with the ride, quietness of the cabin and all the features of the wagon. Our XC70 was delivered, prepped and inspected. John was prepared, had all the paper work in a binder to minimize any delays. We signed on the dotted lines and the XC70 was ours. John went over the functionality of the Volvo and programed our cell phones for hands free operation. We drove away very satisfied with the purchase.Part IILess than 1 week later my commuter vehicle started acting up and I needed a replacement. I had done much internet research on a replacement. I needed a smaller vehicle with good mileage and all wheel drive. As I reviewed additional vehicles I found myself leaning toward the S60. I called John up for a test ride. Johns continued professionalism and good customer rapport helped me make the deal Two Volvos in the driveway was not planned but my wife and I are pleased with the purchases from Stillmans Volvo.

CarGuyVolvo

Jun 24, 2014

The car was sold to me as a well maintained vehicle - but as I found out after purchasing it - it was not.The condition was miss-represented before the sale.1. The door dings promised in the sales rep. original e-mail would be fixed - never were.2. The rear breaks were claimed to have 1/2 life left but barely legal when I had the car inspected (almost failed inspection but was given a break). 3. The tires have only 1/2 life left not the 3/4 I was told. 4. The car was sold as having the original v70R owners manual but there was none and it was not provided.5. The wheels were supposed to be in good condition but I encountered quite a bit of vibration when driving it home from Pa. - had the balance checked on the wheels - My shop uses a Hunter Road Force Balancer - 3 of the four wheels were so bad they could not balance them - new wheels needed. How a person who maintains their car well could drive with these wheels - I think I was lied to. 6. When they replaced some of the front strut parts they did not replace the rubber bellows and associated parts as they are now just hanging down - not protecting anything. 7. There is a wet spot on the front "bevel" box.8. The radio sometimes has a hard time holding a station. I found several other things broken that a person who well maintains a car or a dealership that cares about a car they sell would not have allowed. And I probably have not found everything yet.1. Gas door.2. Windshield wiper. This looks like a dealership that looks good from the outside but look underneath and there are some serious problems. All show and no go. I would have been better off purchasing a car from a dealer/person who actually maintained their car.

jfhvolvo1

Jun 23, 2014

Denise was spot on. I never even had to go to the dealership until the day we picked up the car...with one exception, they needed to see my wife's old Volvo to assess trade-in value. Everything was done via telephone and e-mail. The car and the paperwork were ready for us when we arrived to pick up the new car. We could not have been happier with the experience and Denise.

lak3

Jun 22, 2014

For many years, I dreamed of owning the beautiful Volvo convertible, C70. Volvo stopped making them in year 2013. Every time, I would take my 1998 Volvo in for service, Mr Robert Corse would answer any questions when I inquired about the C70. In the fall of 2013, I finally committed to buying one of the last few red convertibles. Things were falling in place and I couldn't be happier. My pickup date was in the beginning of December 2013 and that was the week I was diagnosed with cancer. Not knowing if I could keep this car or what to do, Robert allowed me more time to figure things out while I was getting final treatments options and prognosis. He knew that I loved this car but again there was no pressure. He just allowed me more time to make a decision and he held the car. I knew that he could have sold this car very quickly.At the end of December, Robert and a coworker delivered that beautiful dream car to my home personally, and put it in my garage. I was too weak to pick it up or drive at that time. I was deeply touched how Robert cared so much to hold this car and deliver it to me personally. He was highly professional in the purchase of the car but really he truly cared about the individual.Today, eight months later, I am cancer free, and driving my beautiful Red convertible!

sc12345

Jun 19, 2014

We purchased a 2014 XC90 from Stillman Volvo. We worked with Denise and she was excellent, patient and thorough. Denise was the most un-carsalesman person we have ever worked with. This is our second volvo purchased from Stillman and we would definitely recommend Stillman and particularly Denise to family and friends. This was a successful purchase for us and Denise's service was very influential in our decision to purchase another volvo.

macib23

Jun 18, 2014

Denise did a great job and managed to make something I hate rather enjoyable. Great communication and she really was able to navigate me through the process with "no pain."

cst1828

Jun 17, 2014

Overall experience with purchasing our 1st Volvo at Stillman was positive. The customer service Rich Lawlor provided was second to none, he went above and beyond to ensure that we were satisfied with our purchase. We would highly recommend Rich to anyone considering a Volvo.

Flande

Jun 16, 2014

Stillman is the only dealership I will set foot in. I am on my 3rd Volvo lease, and I have never had an issue where the dealership didn't go above and beyond.

idamccausland

Jun 15, 2014

This is my third volvo and I couldn't be happier with the car or with the dealership. Everyone there is consistently friendly, polite, helpful and extremely honest as to the necessary work for my car. I know if Stillman's takes care of my car, it will be done correctly, with the right Volvo parts, and at the best price, and they are always accommodating if I need my car quickly or a loaner. Stillman's is the best!

Cdkeen

Jun 14, 2014

My experience at Stillman was fabulous. As a professional woman, I often hate going into car dealers and dealing with sales people that want to deal with my husband, not me. My experience was the complete opposite at Stillman, I was greeted by Denise in the lot that morning ( I didn't have an appt.) and within 45 minutes she had found the exact car that I wanted at a fabulous price. Great personality - no gimmicks. I will be back!When I picked up the car, I dealt with Brad. He was great as well and I was there for less than 30 minutes. Everything was delivered exactly as expected. This was truly the best and easiest car shopping experience of my life and that is saying something (between my husband and I, we have bought 10 brand new cars in the last 12 years).

Barbara19732

Jun 11, 2014

I have been buying and servicing my Volvos at Stillman for more than two decades. During that time I have had positive dealings with a significant number of their staff members. Last week I took my car there for a routine 22,000 mile check up, and a few minor service issues. My service visit was a standard for Stillman, GOLD standard! They never patronize me, they treat me with the respect that I have come to expect, which makes it virtually impossible for me to even consider buying a car at another dealership. John Kennell has dispelled the myth of shady car salesmen, and Rob McKee's team of service consultants gets the job done quickly, with little inconvenience on my part. That feeling of being a valued customer is what encourages me to refer friends and family members to the dealership, but it takes more than a "feel good" to sell cars. Stillman successfully backs up my promises by delivering consistently excellent service to anyone I refer. They get it! I know that they will soon begin a major renovation to their already beautiful facility, but hope they don't change the people and practices that makes them the great dealership that they already are. Sign me, spoiled but not rotten.

sbruce83

Jun 8, 2014

This is my third car from this dealership. Great customer culture, my wife actually enjoys taking car in for service. Denise McElhiney (salesperson) is fantastic,

chrysalis

Jun 5, 2014

We visited Stillman Volvo after being told by another Volvo dealer that they couldn't help us lower the sticker price. We arrived right before closing. We were met by Robert Corse, and instead of telling us they were closing in 15 minutes, he told us to take all the time we needed to look at, discuss, and test drive the car. Once inside, Frank had no problem helping us to reach our goal, and Denise was a lovely, happy presence helping Robert with our paperwork. As my husband and I were trying to figure out a way to get back to Stillman the next day to retrieve our new but used car, Robert made arrangements for us to drive it home THAT night. You're probably wondering about the last minute detailing. Robert gave us an IOU to come back at a later date that would suit us. These three exemplary employees stayed well beyond closing time to ensure I was happy. Talk about teamwork and customer satisfaction! They definitely made a new lifelong customer in us that evening, and although the dealership is not that close to our house, we will be making the drive to service our car! Thank you for your stellar service, Stillman Volvo team!

Maryls9

Jun 4, 2014

I had visited another local dealership prior to purchasing my SC60 AWL from Stillman Volvo. I had been turned off by the other dealership's pushy behavior. I had also been told the color car I wanted could not be locatedon the East Coast and was instead offered colors of cars on the lot. When I went to Stillman, John Kendell was extremely helpful and within minutes located multiple SC60 AWL vehicles to choose from in the color I wanted, which showed me that the other dealer had not really attempted to locate the car in the color I wanted and was instead hoping to convince me to buy something they wanted to move from inventory.This kind of outstanding service took all the stress out of car buying. i would skip the other deqalerships and head directly to Stillman.

Fredda Gussman

Jun 2, 2014

Stillman Volvo has been a friend to me since 2009. I first purchased a Used Volvo S60. Brad Stillman was extremely friendly and helpful. In 2012, I leased a new S60 T5 FWD and with my lease coming up in a few months, I called Brad to say what I would be looking for in another vehicle and to please call me when it was the right time and car. About a month later, Brad and his brother had a great deal and helped me get into an AWD S60. The whole dealership is extremely warm and inviting. If you need a loaner, it is quick and if you plan to stay, there is coffee, tea, bagels, WiFi and popcorn. You will Rob McKee and the whole service staff very accommodating and knowledgeable.Integrity. It is what I am looking for in a car dealership and Stillman Volvo has this.

3Bubinga

May 12, 2014

I had been in search of a used XC90 for over three months and was the owener of an S80. I had been to several dealerships that were not direct Volvo dealers. I was given the runaround and prices were not fair or over priced for the milage on the SUV's. I began to search for XC90's in my price range that were at Volvo dealerships. I had been given the run around by several. I called Frank and explained the if a deal was could be reached between us and the XC90 was as presented I would buy the same day. I provided the information over the phone and the net. Frank called me back within two hours with my options. I drove the sixty some miles after an 11 hour day working. I was met by John Kemmell whom had all the paperwork, with XC90 in deatiled shape and with gas for me to return home in. I reviewd the SUV and all my questions were honestly answered. The deal was closed and I exchanged items from the S80 leaving in the last purchase I hope to make as I will retire soon. What a pleasure after dealing for over two weeks with another Volvo dealer being told I was approved, then I needed more down money and fianlly that the loan would not process due to the age of the SUV in question. A two hour wait, A drive of less distance and home in the same day. Congratulations are in order to all involved to include the people behind the seens in preperations, matinenance ect. Hats off to all. If your buying new or used talk to these people, them may not be magicians but they sure seem willing to try to acommidate. I my case did. If your form Penn State you may find friends here! We Are!

cornell467

May 11, 2014

I have purchased 4 Volvo's from Rich Lawlor. He always finds the best car to fit my families needs. Rich has great follow through and easy to work with. The service department is top notch. I will continue to purchase my cars from Rich at Stillman Volvo.

GK33

May 8, 2014

My son was in the market for a newer used P/U truck and found one he wanted to check out at Stillman Volvo. We were not planning on purchasing on this day, but long story short my son couldn't let this truck pass him by. From the time we arrived to ultimately when we left (after they officially were closed) everyone we spoke with, especially Rich, Frank and Brad were extremely helpful, and professional. Oh by the way, we also got a good deal to boot. The truck is a beauty and my son is extremely happy in owning his first vehicle! There were many little hurdles Rich worked with us on and all the way extended himself to accommodate us. It was truly a pleasurable experience and one which we sincerely appreciated after having experienced the other side of car shopping earlier that day. I would recommend this dealership to anyone looking for a new Volvo or pre-owned car. I do not live in Pa., but am very glad we had the opportunity to experience the Stillman difference. I would not hesitate to make the trip back to Stillman and have Rich help me find another car for myself. Thank you!

sfahey

May 7, 2014

We have just purchased our 3rd Volvo and will always come back to Stillman Volvo. Denise is awesome!!! Service Dept is exceptional. Brad was excellent to deal with. I could go on and on. Denise was extremely professional, very knowledgeable, and personable. She went out of her way to explore every option for us in order to get us the best car for our needs. She was not pushy at all, there is no pressure here, which means the world to me. I have recommended Denise to several of my friends that are looking for Volvos. I have no hesitation that she would take excellent care of them. EXCELLENT EXPERIENCE!!!!!

DS0327

May 6, 2014

I have bought over 10 cars in my life and this has been the most professional, responsible and attentive service ever. Denise McElhiney has gone beyond expectations and is a terrific example of what customer service should be. This our second Volvo and for sure will not be our last. Without hesitation I recommend Denise and Stillman to anyone purchasing a vehicle. Great work and keep exceeding expectations!!!

ericcatlin

Apr 26, 2014

I recently completed a lease on a new Volvo S60 at Stillman Volvo. I worked with Denise McElhiney (Sales) on the lease and what a pleasure she was to work with on the deal. Very easy to do business with and responsive that was well above average. This is the second car we have done with her at Stillman and service keeps us coming back.

S. Rauscher

Apr 25, 2014

John did an outstanding job selling us our Volvo. Additionally, he went over the cabin of the car when we test drove it and when we picked it up. He is friendly and has a great sense of humor.Brad did an awesome explaining the plethora of paperwork to be signed to buy the car. He was friendly and helpful even though he was plagued with allergies.We are very happy with our car and the Stillman team.

BarbJoeMarisa

Apr 25, 2014

My husband finally gave in and recommended we test drive the Volvo C70 convertible I found online. I was happy that Denise was the available sales person to answer my test drive call ( I had read several positive reviews about her online ). We drove close to an hour to Stillman Volvo for the test drive. WOW- the car drove like a dream and we experienced no pressure on deciding to purchase. Denise really knows her cars, she was very professional, extremely knowledgeable and a pleasure to work with. After making a decision to purchase she sent us out for a bite to eat while all paperwork was done. Denise made buying a car in today's world super easy and stress-free.I highly recommend Denise if considering a Volvo Purchase!

Britzky9

Apr 16, 2014

We had a concern that Volvo was not going to offer a sportwagon when our lease came up. Finally the V60 hit the States and Rich Lawlor of Stillman Volvo was sure to call us as soon as a demo car was available.We loved it. This is our 3rd Volvo through Stillman, working with Rich Lawlor. Great cars, great car buying experience, great customer service, outstanding service (repair and maintenance). We truly appreciate their dedication to service, making our family comfortable in the show room and the attention to detail from Rich.Highly recommend that if you are in the market for a new car and safety and comfort are a top priority go to Stillman and ask for Rich.

cmoloneys

Apr 12, 2014

Stillman Volvo was recommended to me a family member and friend when I was in the market for a new car in 2012. I shopped the local Volvo dealer in Wilmington before finally going to Stillman. I received a friendly greeting from the receptionist and was intoduced to Rich Lawlor as my sales associate. Rich made the sales process very easy and enjoyable. I felt that he understood what my intersets were and was working on my behalf to get me the best deal possible. I walked into the dealership with an expectation of receiving a much larger trade-in value than I received. Rich explained that my car had been involved in an accident and even though the car was in very good shape that was the reason it had been devalued. I did not like the answere but I understood it and I believed it because I trusted Rich.Long story short, because of my previous experience with Rich I contacted him this week and purchased a S60. As before, he made the process very easy. I feel comfortable recommending Stillman Volvo to friends and that is largely due to the excellent professional service which Rich has provided. He is a good man and serves as a great representative for the quality organization which Stillman Volvo is. I look forward to doing business with Rich in the future.Charlie

3vbbn1

Apr 7, 2014

I had been looking for a good used Volvo and went to Stillman to test drive an S80. I didn't know anybody at Stillman but I do now Robert Corse and Frank Katen his manager made buying this car an easy experience. I test drove the car and found a couple of things that needed to be addressed and they got it done right away and they answered all my questions.These 2 gentleman were friendly,professional,and very accomadating.I bought the S 80 and could not be happier. I normally don't take the time to right reviews but the service I got here was so good I had to give a shout out for a great experience. I would recommend giving Stillman Volvo a try ,I think you.ll like the way they treat you.BestMark K

tomilvento

Apr 6, 2014

This is the second vehicle leased by us from Stillman Volvo. In both cases the experience was excellent. This time we leased the XC60. Denise McElhiney was professional, straight-forward and very helpful. We had done our homework and the negotiations were straightforward. This is my wife's car and she was looking at a Volvo, Audi and Acura. She picked her car in part based on the way she was treated at the dealer, particularly in relation to the negotiation about the price and the options.We would recommend Stillman Volvo and Denise McElhiney.

robinsbruni

Apr 1, 2014

Having just leased my 4th Volvo from Stillman, I have to say that my overall experience has been wonderful. I have always been treated fairly and with respect. I feel that the goal at Stillman is to offer the best deal possible and they have done so time and again for me. I had the pleasure on this recent purchase of working with Denise McELhiney. Denise was able to provide me with a lease option that essentially got me into a brand new 2014 S60 for the same payments that I have had over the past few years with my 2012 S60. It was an unexpected surprise and I am thankful that she did the work behind the scenes to make the transition effortless. I would recommend Stillman to anyone that is in the market for a Volvo.

S_Wilkinson

Mar 31, 2014

We came in to test drive 2 used Volvo's. I'm so glad I went to Stillman Volvo. Denise was an excellent salesperson, and we are very happy with the whole experience. She was low pressure, friendly, and very helpful. It was the easiest car buying experience I have ever had, from the test drive all the way to signing all of the papers.

bub14

Mar 22, 2014

My experience at Stillman Volvo was wonderful. They have a great selection of pre-owned cars, it was easy to find the car I liked. My Sales Consultant, Rich Lawlor, was very friendly and helpful throughout the whole process. I have never had such and enjoyable experience purchasing a car. Rich never made me feel rushed or pressured, just welcome and at home. I will never buy a car anywhere else!

Sl18

Mar 22, 2014

I bought my first Volvo at Stillman. In particular Rich Lawlor was my sales associate. He was extremely helpful during this process. Buying a car can sometimes be a headache but Rich Lawlor made the experience easy. His knowledge of the cars was exceptional. He didn't pressure me into making a decision. Rich also handled the finance end really well. He brought me a figure I could afford. So now I drive a really safe, beautiful car. Another great thing about Stillman is that weather you're buying a car or just coming in for service, everyone is friendly. Another thing I should mention about Rich Lawlor is that when I called him with a few questions, after work hours, he actually answered the phone! He answered all my questions and put my mind at ease. At 9:00 at night!! Now that's service! I highly recommended Stillman Volvo especially Rich Lawlor. I know I will be a repeat customer.

knbaud

Mar 3, 2014

Denise leased us our first Volvo. I knew we wanted a volvo and visited a few dealerships. I appreciated her "non pushy" approach. I look forward to working with her again. In addition, I LOOOOOOOOVE my volvo. Being a mom I feel comfort in the fact that I'm driving my baby around in a car that's so safe.Thank you Denise!

msellari

Feb 24, 2014

Denise was really great to work with. She answered all of my questions/phone calls promptly and was always very pleasant and professional. She took the time to explain every aspect of the car and had a lot of patience. She made me feel comfortable and at ease with making such a big decision. I trusted her immediately, and she couldn't have been nicer. Denise is definitely an asset to Stillman Volvo and I would recommend her to anyone looking for a Volvo.

Laundry

Feb 17, 2014

I'm quite pleased with the car I just bought but it was the first time I have walked into a dealership not 100% sure of what I wanted to buy. I had a few requirements, but Volvo had at least five models that covered those and it fell to Denise to help me sort and clarify what I needed from what I wanted. I am sure that I sat in every car in the showroom. We discussed every one and various ways to configure each and the advantages and disadvantages of every one. Her sense of humor served her well.Thank you to Denise for simplifying the process and winnowing the choices down until I was sure that what I wanted was, in fact, exactly what I wanted. In many ways customer and dealer are in adversarial positions and the process can be stressful and confusing for the customer. It was no different this time, but by the time I walked out with the key in my pocket, I can honestly say I was satisfied that I had been given a fair deal and I had a car that wasn't just what I wanted but also what I needed.If you scan walk out of a dealership smiling and upbeat as I did, and not feeling like you just went 3 rounds against a prizefighter, you can say you did well.As a side note, for two weeks, Denise and Sean in the accessories department have cheerfully answered my questions about the remarkable "gee-whiz" technology in the car.In the spirit of honesty, I was predisposed to like the dealership. My wife bought her car there years ago and at the time came home amazed at how easy and pleasant it was to buy her car.

stacynass

Jan 14, 2014

Denise McElhiney is AWESOME! She got me a new Volvo lease at an affordable price. I really enjoyed working with her. I also was very satisfied with the service department when I brought in my old Volvo. Scott was thorough and really took his time to explain the issues with the old car.

paa1040

Jan 11, 2014

We visited on 12/31/2014 regarding an earlylease turnin and to see what we could replace our 2011 S80 with. We had seen an offer from another dealer on an S60 T and thought we might be able to do something similar. Denise worked with us to get us into a new S60 with no money out of pocket for a price we were very happy with. We are just getting familiar with all the new features of this vehicle, and Denise offerred us to come out for about an hour at our convenience so she could again go thru everything with us. Denise was fantastic to work with and made the delivery of the vehicle a very pleasant experience

kcbates78

Dec 3, 2013

This was probably the best car buying experience I have ever had. Everyone in the dealership was professional, friendly, courteous and knowledgeable. The sales consultant , Allen Hannigan, provided a no-pressure experience (including two unaccompanied test drives by both myself and my wife) and thoroughly explained all aspects of the sale and car when I took delivery. The deal was very good and fair, and eliminated the need to haggle, even with the trade-in. Have not had the car in for service yet, but expect that experience will be similar.

CarolPoli

Nov 26, 2013

The 2014 XC60 Volvo is the second car we have purchased from Stillman Volvo. When we walked into the showroom we were introduced to DeniseMcElhiney as our new car saleswoman. She was extremely professional, courteous and knowledgable about every aspect of our newVolvo. Any questions we had were immediately addressed by her. She was detailed in pointing out differences in the packages, showingme many cars in their new car parking area. Also, my husband was then going through a loss in his immediately family and her compassionwas amazing. We feel like she is now our friend, not just a great salesperson of Volvos ! Thank you so much, Denise and Stillman Volvo !!!!

kimrod

Oct 24, 2013

The dealership treated me with respect and was very helpful in helping me find my vehicle. He wkimas willing to stay with me for as long as it took for me to understand how to work the various operations of the vehicle. He was excellent to work with.Overall my experience with this dealership was exceptional.

bobcarr

Oct 12, 2013

You would think I was the most important customer at Stillman that day, and not the purchaser of perhaps the lowest-price used vehicle on the lot! Denise McElhiney went out of her way to make me feel welcome, and gave me a great deal on my Nissan Frontier. She even delivered the truck to my home later that day, and drove away the trade-in. Stillman even honored a $100.00 coupon which I failed to present at the proper time, and reprinted the whole transaction to give me that saving. I thought that was classy.

cotypainter9

Oct 11, 2013

One of the best experiences I've had at a dealer ever, extremely friendly and they also help me with any questions, problems, or concerns that i had right on the spot. As well of the quality of the vehicle i purchased i am more than just satisfied with both. i would recommend any one to them.

cemorris

Sep 30, 2013

My experience with Stillman was really good. I had been trying to work with several dealers in the metro Atlanta area as well as Tennessee and they did not provide good prices. I live in metro ATLANTA. I went to Auto Trader.com and found Stillman. I worked with Denise and told her the price I wanted to pay and that was all I did. The other Dealers played the back and forth game and that is frustrating. They wanted me to pay for packages that I did not want in order to get other packages. The car was delivered to me, too. More importantly the paperwork that had to go to the County tag office was done without error.

hdetomas

Sep 16, 2013

The experience at Stillman Volvo of West Chester, PA is beyond excellent. The entire crew there goes above and beyond expectations. Any issues are immediately resolved. If sales person is not available anybody jumps and makes things happen. I would recommend this dealer and this Sales associate to any body. Stillman Volvo rocks.

Ellejane

Aug 15, 2013

I have bought several new and used cars in my life time. It is always a process I dread. So when I needed a car and decided on a Volvo I went to Stillmans. I met Denise, told her what I was looking for and the price range I was considering, she showed me several vehicles and my choice was made rather quickly. Next comes the actual buying process that is usually long and horrible, but to my surprise here at Stillmans it was simple direct and an actual pleasurable experience. I highly recommend Stillmans.

hoekstra

Aug 13, 2013

As a Dutch family we are lucky to have the opportunity to live as an expat in Wilmington area for three years. Already before our movement we met Denise at Stillman Volvo and discussed our wishes and requirements for a car for both my wife and myself after our move to the US. After our move it was not too difficult to find the car that met our requirements based on the excellent help from both Denise McElhiney and Allen Hannigan. Stillman Volvo showed more to us than knowledge and understanding of its clients. Next to a fine delivery they helped us out with side-issues like insurance and our alien status regarding out-of-state license. We are convinced we will do business again before our move back to Europe in a few years.

wizardcook

Jul 18, 2013

We had a wonderfully positive experience with Robert as our sales consultant. Robert is informative, extremely personable and helpful every step of the sales way. Stillman Volvo is very lucky to have Robert in their sales department. We would highly recommend working with Robert if you are consider a purchase of a Volvo. The Potters

rsahrbeck

Jul 14, 2013

Stillman Volvo was one of the best car shopping experiences that I have had. The staff was friendly,courteous and continuously asked if I needed anything. The customer service was great as was the overall experience. Price was the only thing that was not as great, we were able to lower the price and they did help us as much as they could, but compared to other non-volvo dealers we did pay more for our volvo, but the quality of the car is superior and worth the price.

BMWWC2013

Jul 8, 2013

We purchased a used BMW from Stillman Volvo located in West Chester PA. They have a wide variety of vehicles with loaners available to use.

Baseball02

Mar 19, 2013

Our Sales Consultant was Denise McElhiney. Denise was extremely patient, not overbearing and answered any and all questions with a professional mannerism. Our phone calls were answered very promptly and I hope that when we bring our car in for service, we will have the same experience.

magothycdh2

Feb 25, 2013

Stillman began servicing my 2002 XC70 years ago, altho I did not purchase the vehicle there...service was always beyond excellent.In June, 2012, my transmission went at 192,000 miles and there was no question in my mind about where to go for another Volvo wagon.Stillman gave me an excellent price on my 2009 XC70, arranged for a highly competive loan rate and I will ALWAYS drive a Volvo wagon serviced by Stillman.All the staff deserve an excellent rating!Thanks.

Who'sVolvo

Jan 28, 2013

Stillman service department inspires brand loyalty. Wouldn't buy another car. Extremely accommodating. Can recommend this service department highly. Have purchased four cars from dealership as a result.

Eseelig

Jan 17, 2013

I just wanted to let you know that you have a GREAT team working for you. Everyone is always so friendly and responsive at the service desk. Your team greets each customer with a smile and makes sure that people are being helped quickly. My last visit, I dealt mostly with Paul. He was so patient in every aspect. My car was there over a week because we had to wait for a part to come in to make it safe again. Paul took the time to explain the issues with my car and kept me updated on the status of my repairs.

Fredda Gussman

Jan 2, 2013

I love Stillman Volvo. I have purchased 2 cars from them. The sales staff, I feel,is honest and truly try to be helpful. As far as service, they are incredibly accommodating and I feel their policies are extremely fair. They have many courtesy cars but if you need to wait ( many services are done in less time so waiting is not bad) they have free WIFI and a room where you can set up and work. They also offer coffee, tea and bottled water....and if you come in the morning there are bagels and cream cheese and the bagels are delicious!

J Blythe

Dec 23, 2012

My first visit to Stillman Volvo was in 1988 and I have been a loyal customer ever since( and have gone through some volvos in those years). Their sales and service departments are unparalleled in the area for technical know how and concern for their customers. John Kennell, from sales, is very knowledgeable about the technical aspects of the car and very creative when it comes to any financial concerns. Rob McKee, service manager, has put together a team of mechanics that are always concerned for the customer's safety and satisfaction. Their mechanics have the rare ability to get the job done right the first time. I would not hesitate to recommend Stillman Volvo as a dealership wherein trust, integrity, work ethic and concern for the customer are their guiding principles.

David Keith

Dec 19, 2012

We have 4 Volvos all serviced by Stillman and love their customer service. I have never had a bad experience with their personnel or service an would recommend them to anyone.

volvomiami

Dec 16, 2012

I've been going to this dealer since the early 1980's and have had continually excellant service. They are like family to us. Great people to work with.

Foolmeonce

Dec 6, 2012

Only visited the service department about 5 times for recalls and regular maintenance but each and every time the service representatives were cold and appeared annoyed that I was there. Additionally, the sales guy couldn't sell me enough on the service department and the availability of loaner cars while your car is being services but good luck getting one. Even when your car is in for warranty repairs, arrange for someone to puck you up. Overall, they are just poor in my view and I now go out of my way to have my car serviced at Keystone Volvo. They are great.

jeanpokoy

Dec 6, 2012

I have owned,in my lifetime, at least 5 Volvo's between myself and my husband. We were always extremely satisfied with Stillman Volvo's customer service, quality of work, friendliness,overall experierence and price. The salesmen were always helpful in our decision making. Early on we actually dealt with Ed Stillman himself. It was always a pleasure. I actually won a Red BMW one year and took it right to Ed Stillman and traded it in for a brand new volvo. I have had great experiences with Stillman and have met some very nice people and even made friends. I have no plans to every change the make of my car.

rulmer

Dec 1, 2012

Stillman has been servicing my 2004 S80 for about 6 years. Paul and the other service advisors are always polite and prioritize the items found by the service technicians when they review the service requirements with me. We agree on a work plan and it is completed when promised. I don't hesitate to bring the car to them whenever a problem arises, from an "urgent transmission problem" to a headlight bulb replacement while on the road. I thank them all for their professionalism.

martymice

Nov 28, 2012

Stillman offers fantastic customer service AND integrity! I took our 2001 V70 in for new tires and a realignment - about a $700 service. After putting the car on the lift, the Master Technician (Jim McCrosson) determined that the tires had plenty of remaining tread and really didn't need to be replaced yet. Bet the big box store where I've purchased tires in the past would have happily sold the new tires without looking at the current ones. Kudos to Stillman for honesty and top notch service advisors and technicians!!

tpsells

Oct 24, 2012

Stillman Volvo Service Department continues to deliver exceptional service. I have been a customer of Stillman Volvo for many years now and continue to be extremely please with the level of service that they provide. Time after time, without fail, I find myself on the receiving side of "Exceptional service" as they go above and beyond my expectations. From the professional, friendly experience with the very knowledgeable service adviser, Jerry Turner, to the technical expertise the master technician "sketty", I am left with a pleasant experience each and every time. My wife and I each drive a Volvo and will continue to do so. Our experiences with Stillman Volvo Service Department is directly responsible for keeping us in the Volvo family. Keep up the good work guys! Thanks, Tony Polvino

Nashchilds

May 14, 2012

The customer satisfaction culture of Stillman Volvo is tremendous. The attitude, professionalism, courtesy and all around experience of dealing with all the Stillman employees is just down right pleasant.

Lynne Garrett

Apr 20, 2012

My experience at Stillman Volvo was stress-free and quick. I had a recall letter regarding a fuel pump recall and it was dealt with quickly and professionally. I had never been there before - I purchased my Volvo at Cherry Hill Volvo in Cherry Hill, NJ. I was told there was nothing they could do and that the recall did not cover Pennsylvania. In other words Cherry Hill Volvo lied to me and I will never take my vehicle there again nor will I refer anyone there. Stillman Volvo is a professional and clean dealership and because I've had 2 previous Volvo's - when the time comes for me to purchase another vehicle if I decide to purchase another Volvo - Stillman Volvo will get my business.Sincerely,Carolyn Garrett

drtsvpv

Apr 17, 2012

I have owned two Volvo cars since 1995 and both were purchased at Stillman Volvo and serviced everytime for 17 years at the same place. The Sales professionals have been great and I bought the vehicles at a great price every time with straight forward deals. My experience dealing with the highly professional Service consultants and/or the Service Manager Rob McKee has been outstanding and they have taken a very good care of my car everytime with reasonable charges and under no circumstance I had to go back to fix a problem arising out the service. I will never hesitate to buy another Volvo from Stillman and I will continue to take it to them for service. Thanks to everyone at Stillman Volvo.

btc4jc

Mar 16, 2012

great customer service!!! our family had purchased our first volvo after many years at a different location but did not like their service. we changed to different dealers trying to find a good service department that didn't give us a lot of hassle (keystone, wynn, etc) until we found stillman volvo. the service manager rob and his staff for the most part are very knowledgeable and have a good background and understanding of car maintenance. they're quick with their service and provide loaner vehicles and shuttle service should you need it. my family liked the service department so much that we purchased 3 vehicles from them since our initial visit. we recommend them all the time and many of our friends drive over from NJ just to get their car serviced! don't be hesitant to voice any concerns or dissatisfaction (if there ever are any) as stillman and its staff will do all they can to make your auto service experience the best of any local dealer. i've dealt with mercedes benz of west chester, wilkie lexus, devon bmw, keystone volvo, infiniti of west chester, infiniti of ardmore, euromotor cars mercedes in devon, and no one's service in my opinion is as good as stillmans.

JeffPSU

Feb 27, 2012

On February 22nd, I picked up a sheet metal screw that flattened the driver-side rear tire. By the time I got off the highway to a safe side street, the tire was ruined. So, I needed to get a new tire put on the car in a hurry that morning.I drove my car to Stillman Volvo on the space-saver spare. Although I had not called ahead or scheduled an appointment, Scott took me right in when I got to Stillman's.Not only did they put a new tire on the car that was the same make and type as the ruined one, they washed the car and got me back on the road in an hour.Needless to say, I truly appreciated the great service, great work, and great price I received that morning. I highly recommend Stillman's Service Department.

biodigital

Dec 21, 2011

Advisors Paul Wisneski and Jay Sitler are knowledgeable, always happy to listen and discuss maintenance and repairs, and are helpful with every aspect of service. Jim McCrosson is a talented technician who sees potential problems and makes our XC70's reliable. From routine maintenance to major repairs on our 150,000 mile plus vehicles, his insight and work have been perfect over the years. The Service Department at Stillman is the reason we have Volvos.

chesbayboater

Dec 16, 2011

Stillman is a family dealer that enables you to feel as though you are an extended part of their family. Bringing my car in for service, I feel as though I'm bringing it to my dad's house.

jerry wess

Dec 7, 2011

I have been coming to Stillman for several years for service on my S60 sedan and V70 wagon. For years the V70 had a continuing problem coming out of park (on occasion). I live in Maryland and Bill Kidd Volvo in Timonium replaced the brake light switch while the car was under warranty, but this did not fix the problem. I brought the car to Stillman, and Rob McKee and Ted worked with me for about a year before the problem could be issolated to the panel under the shifter. It was replaced at Ted's suggestion several wees ago, and seems to be the culprit. I am finally confident to let my wife drive the car again!Rob even gave me a number to call if the shifter got stuck in park, so he could try and issolate the problem. This service support was excellent, and far exceeded my expectations. Many thanks, and keep up the great work!Jerry WessExelon Power TeamKennett Square

tpsells

Dec 2, 2011

I drive an XC90 and my wife drives an S40. I have been dealing with Stillman Volvo for the past several years that we have owned our cars. We have had regular service functions performed on our vehicles. Whether it be a warranty, state inspection or other routine service, the treatment we receive by the service department is top shelf. I ran a HVAC service department for a large corporation, for many years, and I consider myself qualified to recognize "exceptional customer service" when I see it. Starting with the call to schedule to the minute we pull off the lot we feel very confident that we are in good hands. I highly recommend Stillman Service and remain very content to have them "ever ready" to assist. Tony Polvino

dbhdel

Nov 12, 2011

The purpose our most recent visit to Stillman Volvo was to test drive and possibly purchase a Volvo S60. We were referred to Sales Consultant Robert Corse. We found Robert to be very relaxed, personable and knowledgeable. Following Robert's preliminary description of the car's features and a test drive, we were shown the inventory available with the options and color we were interested in. Factoring in Volvo's Loyalty discount for repeat Volvo customers, we quickly agreed on a price I know to be very competitive based on the USAA Insurance Company's new car buying program. When we returned to pick up the car, Robert was very thorough and patient in explaining the car's features in detail. It has been my experience in industry that the character of an organizations staff is a reflection of management attitude and values, which in this case reflects well on Stillman. Our car buying experiences in the past have often been irritating and trying. This experience with Stillman was pleasant and stress free.I am not surprised. I bought a Volvo S80 sedan from Stillman about 12 years ago. All of the servicing on that vehicle has been done by Stillman's Service Department. I have also found that department, of which Rob McKee is the manager, to be equally competent, efficient and honest. I have always been satisfied with the work they have done and have had them tell me when work I requested was not necessary. Simply put, I trust them.

fick

Nov 10, 2011

I purchased my S60 two years ago and was treated fairly. I decided at that time I would use the service department for all my service needs. It has proven to be a positive and beneficial decision. I am greeeted by an employee who is friendly and ready for my arrive, with paperwork already printed as to why I am there. While waiting, a service employee will update me with the status of the work being performed and how much longer they will be. At checkout I am then shown line by line what work was completed before getting in my freshly washed car. Courtesy and professionalism is what you can expect at Stillman Volvo.

ctaraborelli

Nov 9, 2011

My husband and I have been buying volvo's for years through Stillman Volvo and we always walk away with a great experience! The last time I was in for an oil change, I wasn't excited that I had to bring both of my kids in, but I was pleasantly surprised that they had such a great playroom for my kids. My kids had so much fun they didn't want to leave! :)

MGOLD61358

Nov 9, 2011

My experience with Stillman Volvo was exceptional. The quality and attention to detail during my service visit impressed me. I felt that the service team really cared about providing quality customer service. I would highly recommend Stillman Volvo to my friends and family.

skipivison

Nov 4, 2011

I dealt with Robert Corse (sp?) in the sales department and several people in service. All are a pleasure to deal with. Regarding the service department, they value my time. My car is always ready when they say it will be and it is serviced properly. They make sure all the necessary parts are available so I don't have to make return trips for the same problem. I highly recommend having your Volvo serviced at Stillman even if you didn't buy it there.

Frequent car buyer

Oct 11, 2011

I dealt with David Stillman at Stillman Volvo and I couldn't have been treated any better. He went out of his way to keep in touch with me during the buying process, and he was able to obtain a ridiculously low finance rate for me. I wouldn't hesitate to do business with him again and I highly reccomend him and his dealership.

jhahnwx

Jul 30, 2011

Great folks to work with. I drove there from Northern VA because they "got it" that I am/was not interested in some dealer's "sales process". I tried to make it clear to dealers here I had no time nor tolerance of their process...I could not care less about what they want to do or want me to do. Don't have your sales person work a deal with me and then some arrogant "sales manager" tell me he needs another 1,000 bucks. Don't have a parade of floor mat, window tint, paint sealer, road hazard, etc. sales people come pitch their stuff to me.John Kennell made it clear to me he would handle all aspects and he did. Smooth, fast, courteous and professional.He followed up on everything I asked and was nearly instantly responsive every time.Highly recommended!

nickscott4

Mar 15, 2010

I bought a 2006 c70 from Stillman. I have always found their staff to be friendly and courteous. The quality of their work is always top notch, to date. If any problems arise during service, they have always found a way to minimize any inconvenience to me and my family. The guys in the parts department are professional and knowledgeable about all Volvo parts for all models. My overall experience with Stillman has been better than any other car dealership I've dealt with in the past. I am considering purchasing a new c70 from them later this month.

edcoyle

Dec 16, 2009

every person in the dealership was very professional. from the service dept. to the sales personal. my hat is taken off to them. every dealership should take note. this is the way it should be ran.

dlpippin

Jul 21, 2009

I had a mouse problem in my car. Took it to Stillman to be fixed, and entered an insurance claim. The mice had torn up some things, and this was going to be replaced. I asked for them to totally fumigate and throughly clean the car, which I had to pay extra for, (insurance won't pay for cleaning)so off went my car with the promise it would all be taken care of. Got the car back 2 weeks ago, it baked in the sun on the 3rd day I had it back, and smelled of urine... mouse urine(a smell which I had in the car prior to turning it in to be "CLEANED").Made me wonder how well was this actually cleaned... Then I got busy and friends were coming in from out of town etc etc. Friday, a week after I got it back, I went to put my third row seat up for my kids to sit in, with my friends in the middle. To my horror, there was mouse crap all over the seats.... grey, hard OLD mouse crap. So, I called the dealership, spoke with asst. manager and told him my issue, and said basically your cleaning department "sucks" .(first word that came to mind) He was very apologetic and I made an appt. for yesterday, Monday 7.20.09 to be re-cleaned. After getting off the phone with him, I thought, lets look at the back cargo part, underneath where there was a mouse hole chewed and mouse crap everywhere. (this is one of the places I stuck a Bounce sheet when I first discovered mice in my car and I did research on how to get rid of them before the insurance claim etc., I stuck Bounce sheets everywhere I could, and it worked to get rid of them) When I lifted up the cargo space behind the 3rd row seat, I was SHOCKED and dismayed to say the least. There was my Bounce sheet still sitting there, mouse crap was everywhere.... thus, no cleaning at least back here!!!! And, a spot of "urine" that was "missed" when they "cleaned" it. I called them back, spoke with the asst. manager again, and again, he was very sorry, and my appt. was on Monday to get it all straightened out. Yesterday, I went to dealership, turned in my car, and asked asst. mananger to look at my problem, and what they didn't fix with my insurance money, and I showed him the cargo space, (he was appalled to say the least) then I said"there's still a hole where they chewed that the insurance company paid you to replace" and he said, "No, this (and he pulled off the corner panel)is what we were paid to replace, and showed it to me, and there it was, clawed.. chewed panel on the inside, what was "supposed" to be replaced, paid for by insurance company. He went white. He assured me it would be taken care of, and I told him don't do anything until my husband talks to either the Gen. manager, or President of company. He agreed. We got a call from Gen. manager, and well, let me say, customer service is not one of his strong points. My husband is a Sales director, and deals with major problems from his prestigious clients such as Univ. of Penn, Childrens Hosp., Drexal Univ., Urban Outfitters, Fox Chase Cancer Ctr., just to name a few, and solves problems on a daily basis, even if the blame falls on the client, he corrects the problem as if he was wrong, and they were right all along. He knows what it takes to give excellent customer service to his clients.... so, you can see why he can't believe how this situation is being handled in such an unprofessional manner. The Gen. manager stuck by the side of his service dept. and basically said the his wife (me) must have just put the Bounce sheets there before she brought it in, because, this car was throughly cleaned. Then proceded to say that the mouse crap and hole (that still had my Bounce sheet stuck in it) that was in there was "new" mouse crap and a new hole... the grey, hard stuff.... "new"... yeah, ok.... Well, we have mouse traps, and a special mouse deterant in our garage right now, and haven't caught or seen one mouse or mouse feces since we turned in the car to be fixed. We have 2 other cars, and haven't had a mouse in either car. So, use your own head and if you want your car to be fixed correctly, and want to trust it was done, don't go to Stillman. What ever happened to the customer is always right??? (Especially when they are!!!)

hblair

Jul 9, 2008

I must admit that I was somewhat taken back by a review that I read about Stillman Volvo where someone had a negative experience. My experiences there have been quite the opposite. I have never found a more positve car buying experience. I have been to many dealerships from Audi to Honda and no other dealership has given me enough satisfaction to write a review like this prior to finding Stillman. The following is a description of mine and my wife's interactions with Stillman Volvo.I have purchased two vehicles in the last three years from Stillman Volvo and have always found them to be courteous, fair, and straight-forward. Their salesman was able to answer all of my questions without handing me a brochure as to say "find it yourself". I must admit, I do like to do my homework ahead of time and research all I can before making a purchase like this and I get immediately turned off if I feel the salesman doesn't know everything there is to know about the car he is selling. Stillman Volvo has changed the way my wife and I have always percieved car dealerships. We have found that their prices have been very reasonable and the two vehicles that I purchased there were less expensive than other dealerships we visited. Another point I must add is that during both sales, the salesman didn't try to hide any additional costs like "window etching" or extras for "undercoating". He also didn't try to push or appeal to us. Our negotiations also never involved the "let me talk to my sales manager" banter back and forth. He was helpful in sorting out all paperwork and has made what can feel like dreadful experience a joyful one. Prior to purchasing cars from Stillman, the car buying experience was always one that I have dreaded. As for service, I have been fortunate as to not have had much needed. However, the few times that I have been to the service department at Stillman Volvo were fine. Stillman service seems polite and timely. For a positive car buying experience, I would strongly recommend Stillman Volvo.