Used Cars for Sale at Stockton 12 Honda in Sandy, UT

Cindy

Nov 1, 2016

Best experience from the service department so far. Chloe was very helpful as was the young man who checked me out. My wait seemed a little long but not unbearable thanks to the popcorn and coffee and the clean, washed car was an added bonus. Thank you!

Sid

Oct 30, 2016

Devin has helped me several times. I find him very knowledgeable and friendly. He communicates issues and status in a timely manner. I look for him when I drive in. I have never been disappointed with the service at Stockton 12 Honda. There service is reasonably priced, quick and I've never had problems with it after I leave. I highly recommend them.

mike and lisa Brinkerhoff

Oct 28, 2016

first off i want to say what a pleasure it was working with steven Corley, he was amazing, we came in needing to hurry as i needed to catch a flight back to New Mexico, Steven literally ran from trailer to trailer to make sure we were taken care of and our every need was met,. what my wife and i experienced today is what customer service is all about, because of Steven Corley we are customers for life and i will highly recommend this dealership to everyone i know, i have bought many vehicles from different dealerships around salt lake but none have compared the the top notch customer service we received today, Steven is an amazing employee and you are lucky to have him...Thanks Again Steven you are the man....

Dan Salini

Oct 26, 2016

Considering the facility is under major construction . I would say the service was amazing .

Duane

Oct 24, 2016

I just purchased a new CRV . We were treated very well

C. Burningham

Oct 20, 2016

We are very excited to learn all about our new Honda Civic. There have been so many changes! Shoaib Kahn was our Sales Agent and he was great to work with. We really do appreciate Shoaib and Craig Tuft for working with us.

J.S.

Oct 17, 2016

Travis Iacono was fantastic. We had a really good experience.

John De Jong

Oct 14, 2016

Patrick and Shoaib are fantastic to deal with. They are good honest people.

Grant

Oct 7, 2016

Waiting area did not have enough seating to accommodate people waiting due to construction.

Lori cook

Oct 5, 2016

It was a great experience the sales personnel and sales manager were excellent to work with very patient explained everything in detail. help me program the car . it was just an overall fantastic experience . The facility was under construction but when it's finished I'm sure it's going to look fantastic

Debbie

Oct 2, 2016

I was very impressed with the speed of my service, I didn't have an appointment but I was still taken care of in a very timely manner.

Janet Powell

Sep 19, 2016

My salesman Davin Kirkwood was amazing as he helped me buy the perfect car for me. Many thanks to him and the staff members who worked way beyond expectations to make it all work for me!

j

Sep 16, 2016

We just bought a used 2004 Mazda 3 from Justin Henry at Stockton 12 Honda and it was a great experience! He took the time to show us their inventory of used cars. He was patient and friendly and very helpful. We would recommend buying a car from him!

Brenda

Sep 15, 2016

Facility/group was awesome to work with,went in for an oil change was in and out very quicklyeveryone was very nice to work with

CORY6

Sep 13, 2016

I bought a used car from themy. The next morning when I started my car there was a really bad rattling sound. I took it back to them and told them what was happening they took back to the car matinace shop and fix it right away. They didn't give me any problems and they were nice and they didn't charge me. Because of this one act alone I would go back to them for every car I buy. Because I know that they will never sell me a bad car.

Randy Johnson

Sep 7, 2016

We were very satisfied with Tyler as a sales person.

Cory

Sep 6, 2016

Sonny currtis is an amazing sales person he did not make me feel pressured in any way and he was 100 % honest with me (unlike a guy at another car dealership) and the next day my car had a small problem with it so I brought it back in and they fixed it no problem. Because of that I now trust stockton 12 honda and plan on buying every car I get in the future through these guys.

George Craven

Sep 5, 2016

Best car buying experience ever. Everyone we came into contact with was knowledgeable and professional. We have nothing but good things to say about Stockton 12 Honda.

Karen Pohlman

Sep 5, 2016

Patrick White was great to work with. He went above and beyond working with me in getting the car I wanted. Very pleasant experience. I will recommend Stockton 12 to friends and family> Thank you

Happy Customer

Sep 4, 2016

Our salesman went the extra mile to find the used car we were looking for. The General Manager and Salesman made this a pleasant and comfortable experience.

Denney L. Berrett

Aug 29, 2016

They got my car's work done quicker than expected. Very courteous and helpful.The only drawback was there wasn't much seating in the waiting area as the dealership is undergoing some reconstruction.Overall and excellent experience.

GeorgieGirl83

Aug 25, 2016

Stockton 12 has helped me numerous times, my first car with them was a Honda Civic SI it was totalled after only 8 months of having it. They helped me with amamzing service to get me back on my feet and get another SI. After that I wanted something a little bigger and great in the snow I got a pilot! Wow can I just say the service I receive every time I go into Stockton 12 Honda is amazing. Every one is friendly and they will do everything they can to get you the best possible payment and make you feel like they truly care about your needs as well as what you want in a vehicle.

Sandyandy

Aug 25, 2016

Our daughter n law had already talked with Glenn about leasing. When we got to the dealership he had everything ready for us. We only needed to pick the color. He was excellent in describing all the functioning parts including how to hook up my cell phone. He called the next day in case we had any questions. It was an excellent experience.

Brian Henderson

Aug 23, 2016

Great Experience, No High pressure tactics, Salesman Steven was fantastic, Buying process was fast and easy,

Civic4me

Aug 22, 2016

Appointment in the morning was handled by Chloe. She was efficient, knowkedgeable, and helpful. Appreciated her due diligence in looking after my best interest. Thank you.

Tuftman

Aug 22, 2016

After going through years of financial struggles and getting through it with relatively clean credit I wanted to surprise my wife with a new car Craig Tuft worked an awesome deal Devin was our salesman and was very honest and straight forward! It was a great experience for us my wife loves her new Accord LX. I was surprised how inexpensive the service package was so we purchased that too.

Aviolamom

Aug 13, 2016

Super patient with all of our questions and concerns. No pressure but still got us the best deal on the car we wanted. We were very satisfied with our car buying experience.

Ediebfit40

Aug 11, 2016

Our salesPerson Alex was super awesome he had a great knowledge of the cars so it helped us narrow down to get exactly the car we wanted. I would recommend anyone to him and this dealership. Great great experience!!!!!!

Keith Butler

Aug 7, 2016

The sales process was excellent from start to finish. The staff was friendly, knowledgeable and pleasant. We will definitely recommend Stockton 12 Honda to all our friends.

PQ's review

Aug 4, 2016

Shoaib was great. Very professional and helpful. Great experience working with him. I would recommend the dealership to anyone. Great price. Third new car we have purchased.

vspafford

Aug 2, 2016

I was treated well. I would recommend Stockton 12 to my friends and family. The service was good and I feel like Travis really tried to help me get into a new vehicle.

Edward Sandoval

Aug 1, 2016

Shoaib sold me a Honda CR-V within a few minutes because he knows what I wanted and this is the third Honda I've purchased from him. He answered all my questions quickly and handled the paperwork quickly.

LanaB

Aug 1, 2016

Everyone at Stockton12 was very courteous. Steve C. was great to work with. He was friendly, polite and made the process of buying a new car go smoothly. Even though the dealership had construction going on and it was 100 degrees outside, they made every effort to take good care of car buyers.

Launa Harmer

Aug 1, 2016

Glen Stone was kind, considerate, knowledgeable about everything. He programmed multiple settings for me that I probably would not be able to accomplish without someone else helping me if he had not done it. He got the best offer for my trade in after trying to get more for it 3 times. He spent approx 4 hours with me answering questions (multiple times because I am a slow learner) and was very patient. He was Great and I would recommend him personally to my friends who are interested in buying a car in the future. Tom Dinkelman, Well, I can not say enough good things about him. He was also so kind to me and very patient. I came to him 4 times, making changes to my financial decisions. Whether to pay cash, buy on finance, what to include in extended warranty, what not to get. I mean, this man never seemed upset with me for changing my mind, each time he had to write up a new contract. These two men deserve a medal of some kind, I am hard to work with, making decisions for me is very hard and they both made my experience pleasant. Thank you for having them both on your staff. You hired the best. This is the 2nd new car I have bought from you. I will buy a 3rd when the time comes. Thanks

chrislund

Aug 1, 2016

I had an appointment but was early. They were able to get me in and out very quickly. It is nice that they are so accommodating.

Rob

Jul 28, 2016

Why was the TV removed from the service waiting area? Bad move.

Joe

Jul 21, 2016

Very satisfied with the way we were treated, the speed with which we were helped and the quality of the repairs. The cost of the repairs were very competitive with other shops. I will definitely return in the future.

fitw

Jul 11, 2016

Fast and efficient, especially CJ Oram. We have moved from Ken Garf West Valley to Stockton 12 Honda dealership solely because you were more professional and got us into a car of our choice at the right price!

Mark and Wendy Lloyd

Jul 8, 2016

Fabulous experience at Stockton 12 Honda!! Love the no pressure feel when buying our new car. Lorenzo, Travis, Bill and Tom were great to work with! I will send everyone I know to Stockton 12!

John

Jul 7, 2016

It was a pleasure working with Stockton 12 Honda. Our salesman Jeremy was so good to work with. Very informative, respectful and polite. He did not pressure the sale. Great working with you Jeremy.

Craig

Jul 5, 2016

Bill and the team did a great job getting me in and out.I had to be at the airport within 2 hours and the service job was completed with an amazing wash with a great luster as well. Thank You CB

Terry Roberts

Jul 1, 2016

My salesman Patrick was one of the most kind, honest and knowledgeable car salesman that I have experienced in my life time. He and the entire staff at John Stockton 12 Honda were incredible and my girlfriend who I lease/purchased the Honda CR-V is completely blown away at how great the vehicle runs and how easy and smooth it rides and the ease at which it handles. Once Stockton 12 Honda gets their makeover done on the dealership, this will be one of the top Honda dealerships in the entire country. Thanks

David Baird

Jun 30, 2016

My second great car buying experience at Stockton12!

Mary Lynne bowen

Jun 29, 2016

We were very pleased with our experience Patrick was such a nice sales person to deal with in every respect! Love the car! Thanks for the great non-pressure afternoon!

Jeanine Jensen

Jun 27, 2016

We took our car in to be serviced and were pleased with the way it was handled.

john de jong

Jun 25, 2016

I am very happy with Patrick White as my sales rep. He was very accommodating and low key. I felt very comfortable with him. I did not feel pressured in anyway. Patrick was a gentleman and very patient. He was very personable and easy to talk to. I totally enjoyed my experience with him. I will recommend him to anyone visiting Stockton 12 Honda. It was a pleasure doing business with him.

Carslut

Jun 19, 2016

Overall this has been both my wife and I's best experience in all the times we have purchased new or used vehicles. We have been completely satisfied.

cartime

Jun 18, 2016

Went to purchase a new 2016 Honda Accord Touring Coupe. We knew exactly which model, exterior color and interior type we wanted. Stockton 12 didn't have one in stock and we told salesman Davin that we didn't mind ordering the one we wanted even if it took a month or so. After apparently speaking with the sales manager, Davin came back and said they found one at Larry H Miller Honda in Murray Utah. He said they could pick it up and would be ready for us that evening. We felt if this was just what we wanted this would save us the extra hassle of ordering. Davin told us we needed to sign all the paper work before they could pick up the car. We made the mistake of taking him at his word and signed all the papers including a mileage statement that showed the mileage to be 15 miles. We picked up the car that evening and noticed the mileage was actually 250 miles. We weren't happy with that and wondered why it had so many miles. We also discovered someone had entered all their information in the blue-tooth audio system. About a week later when we were washing the car we discovered there was a paint repair on the right rear fender and a small dent on top of the right front fender. This car is pearl white and is very difficult to see imperfections. Taking all this into consideration, we determined this car must have been a salesman's demo. We contacted Monica (the customer relations manager) about this problem and she said she would consult with the GM (Shane Parrish). She got back to us a few days later and told us Shane had said he would give us one extra years free maintenance (which would be three oil changes-about $75 value). We told her this wasn't sufficient and she said she would turn it over to Shane to deal with it. We waited a week to hear back Shane never called so we called him. We couldn't reach him so we left a message. We waited another week, but he never returned our call. Evidently he has no interest in treating his customers fairly. At no time during our talks did Monica or Shane ever deny they sold us a demo, instead of a new unused car. We felt they should either give us a truly new car or at least compensate us for the difference in value. We will never use this dealer again and would advise everyone to deal with someone else. We even had purchased one year of maintenance, however, we are not going to use it since we can't trust this dealer.We thought that a dealer associated with John Stockton and/or the Larry Miller family would be honest, but I guess we were wrong.

Travis

Jun 13, 2016

Everything was great. I didn't have any issues at all. It was an easy process

Nikjor-44

Jun 10, 2016

I was there very short time and got what I wanted. Everyone was really helpful and Davin Krkwood was fantastic. The service was excellent and everyone were professional. I will recommend to all my friends to by car from them.

Gelkins

Jun 6, 2016

Is very satisfied with my experience. The sales people were very nice, helpful, answered all our questions and were willing to work with us on the things we wanted on the car. I expect a lot of pressure but didn't get it at all, I appreciate that.

Sherry Deal

Jun 4, 2016

Your service is excellent! You know how to treat your customers. I feel like royalty at Stockton 12 Honda.

Brooke smith

May 31, 2016

Devin and the service depart were awesome as always!!

Ross Anthony

May 31, 2016

New car leased at Stockton Honda. Sales staff was terrific as was the Finance Manager. Couldn't have been treated better or nicer.

Marianne L. Madrigal

May 29, 2016

Good service and very nice and attentive to what I wanted.

Jeff and Sarah Jane Dunn

May 27, 2016

Shoaib was very helpful, no pressure, and patient. Helped a lot. Greg also was a big help.

Alli

May 27, 2016

They are great at selling you a car but anything other then that and they are TERRIBLE! They will sell you a free service package, and promise you won't have to worry about a thing for the next five years. I took my car in to have the oil changed and asked them to look it over and make sure the car is ok. They took all day and said the car was fine, less then two weeks later my battery died and I was left stranded. I had to pay for tow truck to their service department where they said the battery had been dying for a long time and someone should have caught it. (I had just given them the perfect opportunity too!) While they were fixing my car, they proceeded to fix it with out asking me if that was what I wanted or telling me the price. At that point I just had to pay for the work that had been done. They never called me, I had to call them to ask what was going on with my car. When I asked for the price they quoted me one thing but then tried to charge me double when it came time to actually pay, once again they never told me what they were charging me they just wanted my credit card information. I also cannot get my car title from them. I have called multiple times and Stockton 12 claims they have nothing to do with it and can't help me, when I call Honda financial services they will tell me they sent the title out, and offer to send me a paper saying the car has been paid off and that I will then have to go to the DMV to get a new title. I asked if they would please put a tracker on the paper stating I have paid the car off and they told me no they couldn't do that. My car has been paid off for 2 months and I still don't have this resolved. So glad I have a visit to the DMV to look forward to, if I ever get the paper they promised to send.

Silverbullet

May 23, 2016

Absolutely best experience we have ever had buying a new car! Ryan maynes is such a nice man and he put Alex in charge of finding us our van and he was exceptional! We loved him and how kind he was to us! Love the van and loved our salesman!! Thanks for a great experience

marlenashepard

May 19, 2016

I was a little apprehensive, because I am so used to my car of 12 years, but I am super happy with my new civic! The saleman, Patrick, that I worked with was super nice and very personable! He made me feel better about my purchase and knowing that I picked an excellent car! I am super glad that I came to Stockton Honda! Thanks!!! ;)

Faye Miller

May 16, 2016

Everything about this experience was super. Shoaib and Jeremy were very helpful to us. They weren't pushy or demanding. They were very kind. They let us take our time in making the decision of buying our car. Thank you so much guys!

mikey343

May 13, 2016

The sales people were friendly and helpful and we got the deal we were looking for. We were shown the vehicle we saw on the web site and it was as advertised. We bought it.

Sidmeister

May 5, 2016

I bought my Ridgeline at Stockton 12 Honda back in 2010. With their expert service, it still runs like new. I'm very happy with Stockton 12 Honda!

SCOTT

May 4, 2016

LOVE YOU GUYS!GREAT TO WORK WITH, VERY PERSONALIZED. BEEN COMING HERE FOR YEARS.SHANE, YOU'VE GOT A GREAT TEAM! KEEP UP THE GREAT WORK!

Yevgeniy

May 3, 2016

Very professional salesman his name is Davin . Me and my wife had a good time shopping for the new car and he was so good so we and up with a new car . Thanks Davin and Stockton12.

Janaescobaratrocketmail.com

Apr 27, 2016

Great experience, we walked in with an expectation and walked out with exactly what we wanted and needed. It wasn't a hassle, we weren't there for too long, and they worked with us on a down payment.

bilbotoe

Apr 25, 2016

even though i didn't have an appointment i was able to get in and have the oil changed. i was greeting well and have always been taken care of. At that time the car wash wasn't working and i found out that the service department did it by hand. great job guys.

Swaggyjakob11

Apr 24, 2016

Glenn at the Southtown location helped me out. He is a fantastic worker and does everything and anything to make his customers happy. Thank you Glenn.

Jayson

Apr 21, 2016

Everyone was very helpful and made the process quick and simple. All my options were explained well. I was able to get a great price.

Matthew

Apr 20, 2016

They stayed until my deal was done last Saturday night, I drove out at 10:45 with my awesome van and got a great deal. My sales guy was understanding and not pushy.

Brent

Apr 18, 2016

Excellent service department, clean, modern and efficient

John Hiskey

Apr 18, 2016

I have been a customer of the Honda 12 Service Department for 12 years. I have had Juan and Derek as service advisers and both were very helpful. I take my Nissan Altima to Stockton 12 because of my past disappointment with the Nissan dealer in our area.

Tanya D Nolan

Apr 17, 2016

Jeremy Davis and Greg Henrie were wonderful. They assessed our situation and our needs and helped us acquire a vehicle perfect for the family. I don't appreciate the fast talk, add-ons, and hard sell pushed by finance after a price was negotiated, but I can't say enough good about Jeremy or Greg.

Ernest

Apr 14, 2016

Let me start by saying the reason I gave them a 1 star was because I could not give less. We thought we had made a good deal when we traded our Ford Escape for an Accord. The sales person was okay but liked to play good guy/ bad guy with his manager. Then when we got in with the finance guy, John Chuidian beware this guy, he should be selling snake oil. We started out with our trade and financing 17,769.23 and when John finished with his fast talk and numbers game we left financing 25,548.23,this guy is slick. We contacted the dealership within a few days of realizing what John had done and he sent us a form to take off some of the charges but still has not rewritten the contract so as it stands right now we will still have to pay the 25,548.23 and not have the items we were charged for. Stay clear of this dealer, there are plenty of other honest places to buy your car.

Cawi2006

Apr 3, 2016

Great experience once again. This was my third time buying from this dealership and the service has been exceptional each time. Everyone has been very friendly and super helpful.

Renee

Apr 1, 2016

I was extremely pleased with my Salesman Carson Caldwell. He was attentive and listened to what I wanted and mindful to my budget and overall goals in a vehicle. I first visit in fall 2015 and test drove 3 different vehicle however I wasn't ready to buy at that time. I was only shopping for what I wanted. When the vehicle I wanted came into you facility Carson called me and I was able to come in that day and make the purchase. I am so please and happy with my purchase. And though the car was not detailed as promised when I came to pick it up, the next day. Carson offered to return the car for the detailing at a later day. Overall I think the front staff, salesman and facility were amazing!!! Thank you Stockton 12 and Carson for my Honda Crosstour. I am in love with my vehicle.

DEWilkerson

Apr 1, 2016

Jason, sold me my last 2010 Honda and he and Jason were excellent to work with and when the time comes he will sell me my next one.

Isaac

Mar 29, 2016

It took a very long time to do up the paperwork. My only review is that this process should be streamlined. It shouldn't take 3-5 hours to buy a car...Other than that it was a very good experience.

Layne

Mar 27, 2016

When I walked in the first thing I liked was there weren't five salesmen running to get to me. I was greeted by a down to earth, very calm and non pushy salesman,Quin. He asked what I was interested in and took my list and walked me straight to the car I ended up buying. He was kind and so considerate. After I purchased my CR-V, he spent time with me and showed me all the functions so I was prepared to take it on the road home. It was a great experience.

Dave Daly

Mar 24, 2016

Started our car shopping experience by lifting up our prayers to the Lord our God for guidance in purchasing a vehicle and ended up just wanting to browse around used car lots and started with Stockton12 Honda. The Lord's direction led us that day to find just the right dealer and just the right car to fit our needs. Thank You God for blessings and leading us to a great dealership Stockton12 Honda, a great sales person, great customer service and a great used car that will provide us with the ability to get around from place to place with protection and safety. All praise and Glory is lifted up to God Almighty for His many blessing.

Jgirl

Mar 24, 2016

I had recent financial problems and had been without a car for nine months. I was apprehensive about visiting yet another auto dealership that would turn me down. Surprise, in less than an hour I had a car. (A nice car)Thanks for your help,Honda and the guys at Stockton 12.

Beth Marshall

Mar 22, 2016

While I did not purchase a vehicle, the process of getting my vehicle serviced is made easier at your dealership.Every one of the service tech's that I have worked with have all been courteous & knowledgeable. They help me keep my vehicle in good running order--letting me know what is needed for my next visit so there are no financial surprises.You Give Me Piece of Mind!!Thank You!!!

Greatful

Mar 22, 2016

My daughter went into Stockton 12 Auto and asked this salesman Greg Henrie if she could test drive a Kia Soul he said that was fine but that he would have to go with her. While they were test driving the car she asked if she could take it to her Mom,s., because she was the one that was looking for a car. Because her husband was a quadriplegic and that she could not leave him to go to dealership. So he let me take a test drive. I fell in love with the car. He took my old car in on a trade and then I did the application on line for the car. Greg was so nice he went back to the dealership to do the paperwork for the car. He was so nice to my daughter when she took my car back. He did all the paperwork and brought it back out to my house for me to sign I have never had such great customer service. God Bless you Greg. Highly recommend Stockton 12 Auto to all my family and friends.

tcmiller1

Mar 18, 2016

I was pleasantly surprised how quickly the requested service was completed considering how late in the morning I brought my car in. The quality of the work was exceptional as well. Thanks You!

hondabuyer3

Mar 16, 2016

This was an unusual car buying experience. It was painless. Which I didn't expect. They were respectful of me and my time. They were courteous.

JBrands

Mar 16, 2016

Our experience at Stockton 12 Honda was great! Doug E. was an amazing sales person. He was kind, knowledgeable, and most of all patient with us. He really went above and beyond to get us the vehicle we wanted. We will definitely make referrals as well as purchase again here in the near future. Thanks Doug, you were awesome!!!

Jcn55

Mar 15, 2016

Had to have 2015 CR-V serviced for vibration issues. Fix seems to be working. Bought the vehicle late in year and this was a widely known issue by that time. Would have appreciated if the dealership and sales staff was more forth coming at time of sale, I would have still bought the vehicle if they told me that some CR-Vs were experience a vibration issue at idle and a fix is in place. Had to find out on my own, which made me feel that they (dealership) was more interested in the sale than the customer. I was also surprised that when I spoke to the service manager on the phone, they seemed to be completely oblivious to the problem but yet Honda had announced in the middle of 2015 that they acknowledged there was a problem!!!

suzq

Mar 15, 2016

We had two old recalls to be dealt with and a possible rear wheel bearing issue so not a little job. They were able to schedule us within a few days, got all the work done in one day and provided a shuttle service. Very pleasant to deal with. Hope we don't have to come back soon but will recommend them to others.

Brooke

Mar 14, 2016

This is my 7th car with Stockton 12 Honda, and they were as fabulous as always. This is the first time in worked with Glenn Stone, he was amazing and I will Definitely be back. Thank you!!

FRED and Sheila

Mar 13, 2016

Good initial service tech was very helpful and friendly...

Carl

Mar 12, 2016

Best car buying experience ever. I expected it to take at least 4 to 6 hours to get approved and do the paperwork. We were approved, signed papers and were driving out within 2 hours. Everyone was friendly, and knew what they were doing. Best ever.

kbadtruck

Mar 8, 2016

made an appointment for service on my CivicI was told an hour to hour and half.I had broken ribs and lots of pain.My service advisor had my car ready in just over 30 minutes.In Gratitude,.

Brock Serre

Mar 1, 2016

Great place to buy a car and the sales assouite Alex Schneider was a very professional and knowledgeable individual who made the experience of buying a new car easy and pleasant.

Elaine Harris

Mar 1, 2016

I went to Stockton 12 Honda because my favorite server at our local restaurant told me her hubby sells cars. From the moment we walked in the door we felt special. We were immediately welcomed by the receptionist and she paged Alex Schneider to help us. It was so relaxing there, and the dealership is clean and bright! We didn't feel pressured or anything. Alex took his time and went over all the different models and options with us. He gave us a tour around the parts and service area. The prices were great, and I LOVE LOVE LOVE my new Honda Civic! We have an appointment to get a heated seat installed this week. They even gave me red roses! Wow, I have purchased many new cars in my lifetime, but by far the most relaxed and enjoyable car buying experience EVER! We will send everyone we know there!

Ginger

Feb 29, 2016

Fast and friendly service. The complimentary snacks were an added bonus, especially since I had my young daughter with me. I was out of there way sooner than I had expected to be, which was great! The technician that helped me was great and very sweet with my daughter.

Les

Feb 18, 2016

I have taken our Accord to this dealer ever since we purchased it in 2002. I have always been satisfied with the workmanship and the people that work there. No one else has worked on our car except for collision garages when involved in an accident.

Ann Lund

Feb 13, 2016

Excelent, in every way when our car is taken in. What do you want me to say more than we have always been taken care of very well

Bruno

Feb 10, 2016

Wait time was longer than expected, given I had made an appointment for a specific time and date.

Judy

Feb 10, 2016

I had a great experience. Service was excellent, problem fixed promptly.

Dave

Feb 2, 2016

I thought our two salesmen were great. They provided lots of options for purchasing the car. The financing was quick and easy. We didn't feel like they were pressuring us, but eliminated some of our hesitation of purchasing a new vehicle.

Leslie

Jan 28, 2016

Thank you for being so willing to make all or wishes come true. Craig was helpful even before he new we were going to buy a car from their dealership. He helped me know if the insurance company was giving us a good deal on our totaled car. Alex was great at following up with us and both Davin and Alex made sure we got all our demands met. Thank you!

service dept

Jan 27, 2016

I had the worst experience with the service dept they don't know what are they are doing even they they wash my car they don't do a very good job I went to another dealer location and they did an excellent job and some of your workers they are rude even managers.

Stevaga

Jan 9, 2016

My husband and I felt welcomed as soon as we entered the building. Carson our last salesman was very good to us. Felt at ease with him.

Mattyrich

Jan 7, 2016

Friendly knowledgeable staff made this an amazing purchase experience. I visited three other dealers and they were far and away the most honest and upfront dealership.

Larry Barlage

Dec 25, 2015

I bought my wife a new RED Civic EX for Christmas. We are planning several long distance trips in 2016 and needed new wheels. This Civic fit the bill perfectly. It's new styling is eye-catching. Our sales person, Shoaib Khan, was a great reference in choosing our car. He is very knowable in every facet of the Hondas. I want to emphasize that the was no pressure in our dealings with him. Go see him, you'll agree.

Brittany

Dec 18, 2015

Had 4 new tires installed on my car. Service department is great

Ron Anderson

Dec 18, 2015

There were a few minor issues that came up. However, the Asst Service Manger did an excellent job in addressing my concerns through the process.

teacher

Dec 17, 2015

I had a 2012 Honda Accord, which I purchased from Stockton 12, that had been stolen. After it was found, I had it taken to Stockton 12 from the impound lot, since that is where I had always taken it for service. The service department at Stockton 12, dropped the ball and didn't return my call to let me know what was happening with my car, for several days. I finally went to the dealership, service department. Once I was there, the service people were very helpful. I never did talk to the original service person. I finally saw my car and decided to trade it in for a new car. The guy who stole it had been living in it, ugh. My experience with buying my new car was excellent. My wishes were met and my needs discussed and fulfilled. I have been in a few times since and everyone has treated me wonderfully. I am really enjoying my new car.

Honda lover

Dec 14, 2015

Due to my previous experiences with car salesmen, I wasn't expecting anything but high pressure sales, which I typically walk away from. On the contrary, Glenn didn't even try to steer me towards the more expensive model which I chose. He gave good explanations to my questions, didn't try to sell me unnecessary add-ons and was extremely helpful during all aspects of the experience . I also enjoyed working with Scott and felt that the service contract he offered was fair.

martinez,barb5050

Dec 14, 2015

Travis work hard to get me the best deal without making feel pressured into something I didn't want. He was very considerate and friendly, made me feel very comfortable.

Alice

Dec 11, 2015

I was treated with courtesy and kindness. My business was important to them. Thanks Stockton 12,

steven4141

Dec 2, 2015

They were straight to the point in helping me get my new car. There was no BS and Steven was extremely helpful. Highly recommend them.

Daniel W. Page

Nov 30, 2015

Doug did an amazing job helping us and walking us through this process.Thanks,Danny

Jules

Nov 27, 2015

Tyrone and Jason went above and beyond in making car buying a great experience! They really listened to me and answered all of my questions!

Ceej1964

Nov 23, 2015

We were pleasantly surprised the dealership had some many options to choose from. Many dealerships at this time of year do not have a wide selection of inventory of the current year model. The sales reps were positive and very helpful. The only downside was a cold wind which you have no control over.

mikedespain

Nov 23, 2015

Our salesman was super. Tyler Walker was very gracious and considerate.A pleasure to do business with him. Sales manage was very thoughtfuland expressed sincere interest in us.

TomF

Nov 22, 2015

This was my 41st car purchase and one of the best experiences. Doug Erickson was most helpful in helping us decide on a vehicle and in getting all the details covered. Carson Cardwell was equally helpful. Both are a credit to your organization.

Ben

Nov 15, 2015

This was the fastest car buying experience I have ever had. From start to finish I was in and out in under 3 hours and left a with a brand new car. I was extremely satisfied with my experience and the service I received.

Sheryl Greensides

Nov 10, 2015

Everyone over my expectations. I was very pleased and would recommend you again.

Robert Moushey

Nov 6, 2015

They performed the maintenance of my car quickly and kept me updated as to items identified. They explained the overall findings and provided recommendations, but did not pressure to more work than was needed at this time.

Ky

Nov 1, 2015

I bought my car in 2006 I've handled most my car needs with Devin Butters. He is an outstanding employee and Rocco is awesome.

James Nix

Oct 27, 2015

Awesome Sales Representative. Mr. Kahn is an asset to your company. We love the CRV we purchased. The size is perfect and the workmanship is superb.

Sheri Gordon

Oct 27, 2015

Great group of people - attentive, helpful and friendly.

Tracy

Oct 27, 2015

Had oil changed and tires balanced and rotated. Always have a pleasant experience.

clyde41

Oct 24, 2015

Service department people did an excellent job in handling my request. Car was well taken care of and all work was actually finished ahead of schedule.

Skyler R Rubel

Oct 18, 2015

Service time scheduled and time waited was normal for a Saturday appointment. Staff was friendly and waiting room was comfortable. No problems encountered with service or overall experience.

BTaylor

Oct 12, 2015

Sager took great care of me. He was helpful and efficient. I asked to take a test drive after the service on my car (new tires, alignment, and rotors re-machined) was complete, and he was more than happy to comply. He even had the technician double-check the work after test drive.

H

Oct 11, 2015

Receptionist in service could be more friendly. .....................................

Dona Brian

Oct 10, 2015

They were very friendly and helpful. It is taking me a while to learn how to operate all the gadgets like phone, but I love it. It is so nice to drive, and I love the safety features and rating. I got a better insurance rate because of it's safety rating!

KC

Oct 10, 2015

The service rep I was working with was very friendly and sincere.

curlyguy

Oct 8, 2015

Jason is the man! He did everything he could to get me the car I really wanted for a great price. He wasn't pushy, he was very patient with us and he's one funny guy. Will most definitely be back!

Soccermum

Oct 8, 2015

I never have a bad experience at Stockton Honda. Everyone is very friendly and go out of their way to make the experience an enjoyable one.

Jeffrey

Oct 6, 2015

I love this dealership they make the dreaded car purchasing process the easiest and most enjoyable experience you can have while shopping for a new car. Their staff always goes above and beyond and in my experience they have always done more than they have had to with my family and I. I am very pleased with the service of every car we have ever purchased here, we have purchased 5 cars with them, 3 Accords and 2 Pilots. Every time we leave with a smile. They never pressure you and they make sure you drive off with what you wanted and not a lesser version just to make a sale, and when you call they always follow up with you before the end of the day. The service department has been great and make it easy to drop it off and get everything taken car of, and our family loves the parts department, we have accessories for every car and they always get us what we want and it comes in timely and always call. I have never had a complaint with this dealership they make it so easy to be happy when you leave and to stay happy and not feel you made a mistake. I want to personally thank the sales guy we have used on the last several cars Mat Richards, he is awesome and the greatest guy, also Ryan Mayne, Craig Tuft, and finance guy John Chuidian, they have all made our car purchases easy and have gone out of their way to make the best deal and finding the car we have wanted even if they personally did not have it on their lot. Their goal is to exceed expectations and they have 5 times for us!

JT

Oct 1, 2015

Getting in for an oil change requires making an appt. However, even on a Sat. I barely had time to sit down in the lounge before my vehicle was ready!

Aaron

Sep 30, 2015

Davin was tremendously helpful! We appreciated his patience and his willingness to look into different options to ensure our needs were completely met. Just an excellent job by him.

Garth Rust

Sep 24, 2015

Was there first of all to get another car serviced. They were very busy and seemed to be somewhat unorganized in there processing from past visits. As I was waiting I was looking as used and new cars as we have been in before and I was curious. Travis who has helped us in the past wasn't in until later so I left and ate lunch and came back. Travis and Alex both helped me and they were great with getting me good numbers quickly. They are great to work with.

Jerry Buie

Sep 23, 2015

My salesperson was patient and provided expert service and guidance.

Jan M

Sep 22, 2015

I had the most positive experience ever when i bought my 2012 PIlot from Stockton 3 years ago. I hate buying cars usually, it is a nightmare of pushy and frankly dishonest people sometimes, but at Stockton we felt that the saleman Travis was very honest, easy to deal with, and never pushy. The whole buying experience was the best we've ever had. And we have been very happy with their service department since then for any needs we have had. They are courteous, fast, explain everything very carfefully. I won't go to any other Honda dealer!

JOSH FELLER

Sep 21, 2015

The Service guys are so upbeat. I know that dealing with people can be difficult but they still remain cheerful. I even commented on it this time to one of them.

Sam Morrison

Sep 21, 2015

Everything is great as usual. Your popcorn machine was out of order. Sales and service people were very good.

GENE TRERISE

Sep 19, 2015

However, reviewing your brake measurements notations prior to this visit and now this time, I am really confused and am wondering if you can clarify. The visit prior to this one indicated a measurement for both front and rear much less than you measured now. I am not sure if I need brakes before winter or not.

Caitlin Goodsell

Sep 15, 2015

My sales Representative was absolutely amazing. He did a wonderful job and explained everything in detail and helped with all of our questions! Best car buying experience I've ever had!!!

Keddy

Sep 15, 2015

CJ was so easy to work with! He was kind to my daughter and myself! It was a smooth and quick process! I love my new car

Topcard

Sep 7, 2015

This is our third car from Stockton 12 Honda. Each time we have received exceptional service. they are very pleasant to work with. The Sales people and the finacne people know their jobs well and get the job done fast.

CodeGorilla

Sep 4, 2015

Toshi was awesome. Thanks for a good car buying experience.

Krystalyn

Sep 1, 2015

No hassles. I was in and out in an hour and a half.

madloosli

Aug 31, 2015

I new I what I wanted and they worked with me without any pressure. Roses were a nice touch. We will be going back soon.

heathersmom

Aug 29, 2015

Mat was extremely helpful. No pressure to buy anything I didn't want. Just interested in making sure I was happy with my choice. I detest high pressure sales - and there was none. Kudos to Mat.

jamiandderek

Aug 17, 2015

We enjoyed our visit. We came in specifically wanting a civic. C.j. Was right up front and ready to show us multiple models. The finance associate (John?) was incredibly friendly and helpful as well. We had a great experience overall. Our only complaint would be how long the whole thing took. We knew what we wanted, were pre approved through our credit union, and only test drove 4 cars but we were there about 4 hours. It was a lot of waiting around (but even during the waiting part, they were friendly)

Tamera Capson

Aug 3, 2015

I was treated so well by my salesman Travis. I talked to him on the phone and told him my situation with so many changes going on in my life. I told him I didn't have a lot of time and I couldn't go through any more stress in my life at this point. I told him I didn't want to deal with the back and forth of sales in getting a great deal on a vehicle and just wanted to come in see what I could do about getting in to a new Honda. I came in, Travis had my options ready of what I could do, showed me the cars I was interested in and I walked out with my new car with in 2 hours. I'm so happy with my new purchase and the professional yet relaxing setting of the dealership and my great salesman and now a person I can call friend.Thanks,Tamera Nance-Capson

Robert Edwards

Jul 6, 2015

I'm always pleased with you folks. Good service, prompt and performed as promised.

hello

Jul 6, 2015

My sells representative was informative and direct. We quickly got to an agreeable sales price and the transaction moved quickly. He was professional and helpful.

Jason

Jun 29, 2015

Dealer contacted me and offered to buy back my 2014 CRV. I went in and negotiated the sale of my used vehicle and the purchase of new one. Over all experience was good.

Sarcobatus

Jun 29, 2015

Toshi was an excellent sales person. He knew about the vehicles and wasn't pushy. I didn't need much convincing I wanted to trade in my car and get a new one.

W1UTE

Jun 25, 2015

From the very beginning, the Stockton team was very friendly and took great care to answer all of our questions. I felt like we got a great deal. And even after the deal was done they have continued to focus on making sure I was completely satisfied. Great customer experience.

Honda Driver

Jun 18, 2015

My dealer was good to up-date me as to when my CR-V was scheduled to arrive. He also took the time to explain the features of the vehicle to me. He also set up the first oil change appointment for me.

Car Buyer

Jun 14, 2015

Christie Nichols was amazing to work with. The dealership as a whole went way above expectations to make my buying experience pleasant

Vernboy

Jun 9, 2015

We've owned our Honda for over 2 years- the car has been great, but Stockton has not. We purchased their added warranty (a several thousand dollar cost) at closing and we worked hard during closing to do our due diligence on what we were getting into. We posed multiple hypotheticals during closing to determine what would and would not be covered. Unfortunately, Stockton has not kept it's word. A couple of our hypothetical situations have occurred during our ownership and Stockton has not held up their end of the agreement. When I confront them they always shove me off saying they will "look into it" or "talk to someone else and get back to me". I have called several times to follow up only to get the run-around. I would buy a Honda again, but not from Stockton.

cartermv23

Jun 7, 2015

I'm very happy with my 2015 Honda Accord Sport! Thank you Stockton 12 Honda. I would highly recommend making your next vehicle purchase here. You won't be disappointed.

kendy

Jun 5, 2015

I was looking for my new ride. Jason helped me find it. I experienced a smooth buying experience with no pressure. Thank you Stockton 12 :)!

psb44

Jun 5, 2015

Duane spent alot of time letting me drive the vehicle, showing me all the features, and answering my many many questions.Also explained all my financial options, which there were many to choose fromNever did I feel pressured. Everyone was very nice, and I got roses... nice touch!My first oil change is already scheduled, Sweet!I am a Happy Odyssey driver!!!

nicholas

Jun 2, 2015

Had a great sales team help me. Friendly and speedy! I had no problems with the team that helped me into a new vehicle! Satisfied.,

Michael McLaughlin

May 29, 2015

The dealership made it easy to get the best price.

outlaw1178

May 29, 2015

everything went extremely well, salesman was friendly and helpful at all times all questions answered test drive was taken and car features were explained very well before returning to lot.

Ann

May 11, 2015

Just bought a new 2015 Civic and I love it! The features are a lot of fun. My sales person, Travis, is awesome. This is the 3rd car I've bought from him and I keep going back because I feel like he has my back and won't let me get into something that doesn't fit my needs. The finance process was smooth and easy. Might just be my best experience with them yet.

Elaine

May 8, 2015

We were very happy with our experience at Stockton12. We bought a Honda CV-R EX and we liked Glen, our salesman. He was friendly and had a lot of knowledge about the vehicle. We felt like he was friendly and not too pushy.

Honda Buyer

May 6, 2015

I thought the experience was overall pretty good. Our sales rep did a fantastic job and was very impressive. The financing took a long time (part of this was just because it was late and we were tired) but we were able to work out a warranty extension that made sense. I thought the vehicle could have been a little cleaner and more finely detailed but it was pretty good. There were a few things that stood out that I would have expected to be cleaner.

Norma Peck

May 4, 2015

I would give Scott Carter all 10's if it were possible. All the workers I dealt we're very kind as this was hard thing, because I have never done this without my husband, and he passed away. Thanks for all your kindness, and especially Scott. He drove the new car to Lehi and brought my car car back to dealership.

Mary

Apr 30, 2015

Scott Carter was the best!!! He was kind, courteous, and wasn't pushy. He presented the product in a professional manner, and then proceeded to make sure all of our questions were answered. He related personal experience in owning a Honda sedan himself and was extremely knowledgeable about the features of the car. You have a Gem of an employee!

Rebekah petersen

Apr 21, 2015

My overall experience was very good. Scott called me in. Jason handled things from there and John did the paperwork. They were all very kind and helpful. Five stars. I would have liked to have been informed that the oil needed would be twice as much as usual before I'd stated paperwork. I still would have made the deal but I want to know all costs upfront. Other than that no complaints.

J Dale Christensen

Apr 19, 2015

Great car, good information, fair and competitive price.

steph3

Mar 24, 2015

I had a great experience buying a new Accord from Stockton 12. The service and finance people were wonderful to work with. I have no complaints about my experience at Stockton 12

Bryan

Mar 23, 2015

The buying experience was great with Brandon and Matt. They took really good care of us and made the process really easy.

Jed Stewart

Mar 23, 2015

Amazing experience. C.J. was the best salesperson I have ever dealt with.

Rhaynefalls

Mar 15, 2015

My sales person was courteous and patient and that is exactly what I needed due to my delicate credit situation.I arrived expecting just to see what my options were and also expecting a 17% interest rate due to my credit.At the end of the day I left with a great car and a much lower rate then expected.I am completely satisfied with the care and service I received at Stockton 12 Honda.

Colton B

Feb 27, 2015

STOCKTON HONDA WONT TAKE CARE OF YOU POST-SALE!! EXPECT TO PAY FOR THE REPAIRS AFTER YOU BUY A USED CAR I bought my used Acura TL and the next day i noticed that the alignment was off. I asked my salesmen if we could get it fixed and he pretty much said they wont work on cars after you have signed. It wasn't until after I went and left reviews of my experience that they offered to get it taken care of and correct the alignment. So i go to get the alignment sorted out and they fixed that but it still pulled to the right and they said that it was because the tires were damaged due to the alignment being off. I called the manager there and told him what the situation was and he said that all they could do is give me a discount but that I would have to buy new tires myself. Instead of doing right by the customer, they will just hope that you go away. Im not a vengeful person, but i wanted to buy a car that was working as it should and they aren't willing to correct problems that they had no problem selling to me.

Colton B

Feb 26, 2015

EXPECT TO PAY FOR THE REPAIRS AFTER YOU BUY A USED CARI bought my used Acura TL and the next day i noticed that the alignment was off. I asked my salesmen if we could get it fixed and he pretty much said they wont work on cars after you have signed. It wasn't until after I went and left reviews of my experience that they offered to get it taken care of and correct the alignment.So i go to get the alignment sorted out and they fixed that but it still pulled to the right and they said that it was because the tires were damaged due to the alignment being off. I called the manager there and told him what the situation was and he said that all they could do is give me a discount but that I would have to buy new tires myself.Instead of doing right by the customer, they will just hope that you go away. Im not a vengeful person, but i wanted to buy a car that was working as it should and they aren't willing to correct problems that they had no problem selling to me.

Tomato Girl

Feb 20, 2015

I visited 7 dealerships in my search for a hybrid vehicle. Stockton 12 was my only negative experience. When the salesperson asked if he could help, I told him immediately that I wanted to look at hybrid vehicles. I made it clear that I was shopping around for a hybrid and had no intention of purchasing a car that day. He dragged us into the dealership and tried to get me to give him the keys to my car so someone could assess it's value for a trade-in. After wasting my time for about a half hour, he finally disappeared for a few minutes (I thought to get a key.) and then took us out to the lot. (At every other dealership I visited I was in a car within 5-10 minutes.) He walked us around the car for 5-10 minutes, and when I finally climbed in and asked how to start it, he said he didn't have a key. At that point I left.I am still getting calls, text messages, and emails from Stockton 12. I would strongly caution single women to avoid this place. I had a male friend who is knowledgeable about cars with me, and I still felt like the salesperson was trying to take advantage of me. If you are looking for a Honda, I would recommend the Bountiful dealership.

Colton

Feb 19, 2015

I bought an 06 Acura TL from Alex there and everything seemed to go fine. We took the test drive and looked at a few other cars but decided we liked the TL and my wife and I were very happy with the deal that we got. We signed everything and were on our way home when I noticed that the car had a little pull to the right and that the alignment was off.I shot Alex a text the next day to see if we could get that tweaked and I pretty much got the answer "It's yours now and we're not doing anything with it". He told me that if there was anything wrong with it in the ensuing days that I could come to him and he could see what we could do for me. APPARENTLY they will say anything to get a sale done and then they just back away without any help.Thats just bad business if you ask me. Beware of what Alex tells you and beware of buying a used car from Stockton 12 Honda!!

Jason Proctor

Feb 10, 2015

My experience was great at Stockon 12! My salesman Dean was awesome!

Ed

Feb 2, 2015

The staff at Stockton12 Honda were great to deal with and ensured that they met our needs and expectations.

junkcar

Jan 9, 2015

Walked in only wanting to get an idea for cars in our price range. We kept being shown cars way above our price range and we kept saying no but he didn't listen. Then when we finally found a car that was a MAYBE the salesman pressured us so much into buying it. They lowered the price quite a bit and it seemed like a great deal. When I took the car out for a drive one of the belts in the vent made a rattling noise that didn't stop. We signed a document that said they would fix that for us, but was never given that signed paperwork. When I tried to go in to get it fixed they wouldn't do anything, and said they had no paperwork for it. And I have had the car for one month and had to buy a new battery and the heat rarely ever works, and they never fixed the vent. Overall... if I hadn't signed up to use their services for oil changes... I would NEVER step foot in that place again. FIVE HOURS we were at this dealership. Should have just kept my trade in and fixed the transmission myself never would have had all the issues I have with this car.

LH

Jan 7, 2015

Was greeted by our salesman in the lot. Great Guy, he did not make me feel pressured at all. Only concern was the actual amount of time spent waiting for the car while it was being detailed. We ended up spending over 5 hours at the dealership that day and only test drove the car I purchased.

Randy

Jan 6, 2015

I have never liked the car buying experience. I don't like the pressure tactics or the bait and switch. I don't like going into a little room where they try to "up sell" and tack on a bunch of extras for a bunch of dollars.. even after you and the salesman have decided on a final price. Someday I hope we get to a point where you can walk in and have the best price possible is listed right on the car.... Out the door price. nothing more...nothing less.But, after buying cars for over 40 years... this experience was the best I have had to date. Thank you CJ for doing everything you could to expedite my experience.

M Lamb

Jan 3, 2015

We went into this dealership to look at a new CRV. We had the intention of buying a vehicle soon and wanted to make an informed decision before purchasing. We worked with a salesman that was very polite and helpful. We explained what we were looking for and what we wanted to spend on a vehicle and then we asked to see numbers on what they could do for us. Our sales rep seemed concerned that we would not commit to buying anything until seeing numbers after we explained everything. Then another floor manager came out and asked the same questions that our salesman asked (which seemed very redundant). Then he insisted on an answer as to why we would not commit to buying a vehicle. I told him I wanted to see numbers before I could make a decision. He persisted asking why we would not buy a vehicle if they met our numbers. After that floor manager tried several times to get our commitment to buy a car if they met our numbers I chose to walk out because of frustration. This was a very pressured sales approach. I would never make a purchase as large as a car without seeing fully what I was committing to. They wanted me to commit to something without knowing what I was committing too. I train sales professionals everyday for work and have been very successful. This was the most pressured sales approach I have ever seen. Unfortunately for this dealership I will take my business to one of their local competitors. Hopefully you use this review to help train your staff to avoid pressured sales and listen to the customer, because no one listened to our needs and what we wanted as a customer.

Cindy Cook

Jan 2, 2015

Alex did an outstanding job in providing me with information regarding the car. He was professional, friendly and easy to work with. I also appreciate him suggesting I use your finance department. Alex is one of the main reasons I ended up purchasing the car from your dealership. I will definitely consider Stockton Honda for any of our future car purchases. I will also refer my friends and family to Alex. Alex is definitely an asset to your dealership! The car is great!

Shiism

Dec 31, 2014

Everyone I worked with was very helpful. Both dean feltenbarger and Ryan maybe listened attentively and answered all my questions. This resulted in me getting a brand new crv for the same as I was paying for my previous vehicle. We will be back to get a civic in the summer!

Curtis

Dec 17, 2014

I felt completely comfortable here. i never felt pressured or felt like I was being held hostage as I have felt at other dealerships i have dealt with. The salesman was informative but several times reminded us that it was our decision. He felt like a friend. Thanks

vickitori

Dec 11, 2014

I am a veteran Honda owner. When I purchased my Redondo Red EX in 2006 I believed that would be my final car which I would drive until I could no longer operate a motor vehicle :) However I moved to Utah in September and decided an AWD vehicle would be a good investment, of course this new car would be a Honda. I had driven a friend's CR-V previously so I read reviews online and determined I would look at the 2015 models. My experience at Stockton 12 Honda was the bonus to owning yet another Honda. Jason and Duane listened to what I had to say about my needs in a vehicle then answered all questions I had about this new car. Jason and Duane also spent a good amount of time going through the features of the car so I felt very confident when I left the car lot.The price was fair and I didn't feel pressured into add-ons although I did select only the ones I wanted.I will gladly recommend Stockton 12 Honda to anyone interested in purchasing a vehicle.

chantellsophia

Nov 19, 2014

The right hand doesn't know what the left hands doing! Took unpaid time off work, half my day, to come in and see what they could do for me. They expressed that they work with those with bad credit. I went in with minimal expectations: a car with less than 100k miles, less than $15k and a payment of $400 or less. I also stated that I had next to nothing for a down payment ($200) The salesman said, 'we can work with you, we're here to help you'. They offered me an SUV with 113k miles and payment was to be $450. We signed papers and said they'd call me in a couple of days. They never called. I called 4 days later and they said they were working on it and would call me the next week. Never called, I called back and spoke to financing and he was under the impression that I had the car IN MY POSSESSION!! I said, 'no we don't have it.' He then said he would call me back. A 2nd salesman called and stated we needed another $1500 to get approved and the car was ours. I told him I would have to review it and get back to him. The next day, the xxxx finance guy calls and says we need $3000 and had NO IDEA a salesman called and said otherwise. They reel you in, then they tell you what you deserve. And its never what you wanted, its what they want you to have. They have no idea what they are doing. Its pathetic and all they care about.. IS THE SALE!!!!!!!!!

Michael

Nov 18, 2014

The team at Stockton 12 are great, from Ryan, CJ, Shawn, Brandon to the maintenance team and other staff whose names I can't recall. Great service, friendly, a pleasure to do business. The team does care about the customer.

Lauri Lee

Nov 15, 2014

The sales staff was friendly, personable, and knowledgeable. They listened to my needs and wants. They stayed within my budget. There was minimal financial sparring. They even synced my phone to the car and showed me how to set my radio presets. The entire process only took 2 hours! I love my cute new red Honda Fit!

Brenda and Gary

Nov 2, 2014

Everyone friendly.Our salesman Quin Jolley worked hard with finance people to help us get the vehicle we wanted and a price we could afford.

perrypoint

Nov 2, 2014

After being rear-ended at a stoplight I was forced into the search for a replacement car, and after doing some research I had my eye on a Honda CRV. I dropped by Stockton to Malone (now Stockton #12?) Honda in Sandy to check out the CRV. I met a very nice and very helpful salesman named Sean Sandberg - a great guy! After spending some time with him test driving etc. I was impressed with the car, but decided to wait a week until the new model year came out to see if the new model year would be a better option.Sean called me a week later to tell me they had the new model year in the color I wanted IN STOCK! So I went over to check it out. Sean was busy with another customer, so I worked with a gentleman of Pakistani heritage (maybe Sarif?) and he was great as well. I checked it out, drove it, and loved it! Then I went through the usual hassle of negotiating a price, and we came to terms after some back and forth. Then I was handed off to the guy in the business office to finish the paperwork, and the nightmare began.After going through paperwork and signing all kinds of stuff, listening to endless pitches for upgrades, extended warrantees, etc. he shows me the final summary and it included add-ons I didn't want and didn't agree to. I pointed it out and told him there must be a mistake because I didn't want or agree to that stuff, and he'd have to take it off.He then claimed that "every car" gets those things, and I had no choice, I had to pay for those add-ons. I told him that I understood that most people may want those, but I don't, and he needed to take it off. He then went off in a huff to talk to "the boss" and returned again to say that I had to pay for those items, including the $300 VTR ( $300 charge to have the VIN number entered into a database) because they "can't discount the car any more". And he wasn't nice about it.I pointed out the line on the summary sheet that had the agreed-upon price of the car, and said that I was fully willing to pay the negotiated price for the car! And the number was right there, and correct! But I didn't want the *additional* stuff they had added on, and that I wouldn't allow them to dishonestly slip in stuff at the end that I didn't want or agree to. He wouldn't budge, so I asked for my down payment check back, and decided to leave. Who wants to do business with a dealership that isn't ethical and honest, and tries to slip extra charges on? Not me!On the way out, Sean (the nice salesman) saw me and the look on my face and came over to see what was wrong. I explained that the guy was trying to add on this stuff and so I was leaving. Then the "boss" came over and I explained *AGAIN* to him that I was fine paying the price we agreed for the car, but I wasn't fine with the add ons.By then some other people in the showroom could hear the conversation and he said that he "couldn't discount the car any more" and I told him for the millionth time that I was FINE with the agreed-upon price for the car, but I wasn't fine with them slipping in additional stuff. He just kept repeating over and over that he couldn't discount the car any more, and it became obvious that he was just putting on a show for the rest of the customers in the showroom and trying to convince them I was just trying to chisel a better deal. Apparently there was another customer interested in that particular car, so perhaps he was trying to find an excuse to torpedo my deal and sell to someone else for more. I demanded my down payment be returned, and just walked out since the guy was clearly not interested in listening or selling the car for the agreed upon price.Sean the salesman called the following Monday to apologize and see if there was anything they could do to earn my business back, and indicated that he spoke to the general manager and it was silly to lose a customer over the VTR fee - I genuinely felt sorry for him because he was great and it was the stupid "boss" who insisted on adding on the additional charges and ruined the sale.I suppose they probably charged the extras to the next guy who came along and got a few hundred bucks more for that car, but ironically they lost a sale completely - not just for *this* car, but also the rest of my life! If you read this, Mr. General Manager, take note: You lost a lot more than a few hundred bucks in stupid add-on charges, and you need to change the way customers are treated at your dealership. But also please note, the salesmen Sean Sandberg and the other guy were both great. They closed a sale - it took the boss to blow it up!Oh, and I went down the road to Larry H. Miller dealership and was able to get a much better deal without getting ripped off! I will start my search at LHM from now on, and suggest the rest of Utah do the same!

Todd

Oct 30, 2014

Carson was awesome. He took us to several different lots looking for different vehicles that we wanted to drive. He spent hours with us and never put any pressure on or acted like he was too busy. I highly recommend him and John Stockton Honda!

Craig Darrow

Oct 20, 2014

What a pleasant experience it was to purchase three cars in one day. I knew it would be an all-day event, but it just flew by.We had only intended to purchase a new vehicle for my wife...but when I saw the 2015 Accord...WOW! So we purchased it also. Then we needed a used car for our daughter and they found us a car to put her into her first car.Seriously...I've never had a better experience at a car dealership.Thanks to the WHOLE staff...and KUDOS to Davin Kirkwood...our saleman.

Steve

Oct 15, 2014

This was the smoothest and easiest car buying experience I have ever had. I would definitely recommend to others looking to buy a car.

jrollinson

Oct 9, 2014

Great price and experience! They were willing to work a deal even though I was one of those "internet" shoppers armed with TrueCar pricing and NADA/local value info for the trade. Mat was a great advocate and kept working with the sales manager until he got what I needed.

Kenneth P. Fielding

Sep 30, 2014

My salesman worked for me in getting the price and car that I was looking for. He was helpful, and went the second mile in meeting my schedule and needs.

Jason Breidenbaugh

Sep 27, 2014

Chuck is great but detailing of the car was very sad at best. It was pretty dirty from sitting around a long time and whoever cleaned it up did a pretty poor job. Other then that I had a great experience and would purchase from them again.

Jason Breidenbaugh

Sep 26, 2014

The dealership was very nice and friendly and Chuck did a great job, we really like him a lot!

rachel.kingsfordgonzalez

Sep 25, 2014

Me and my husband went in on Friday to get a vehicle between our salesman and Brandon in financing they said they had found financing for us for the car we wanted so we were there for 4 hours signing paperwork and everything else. We came back the next day to pick up the vehicle everything was fine. We received a phone call Wednesday saying they didn't find financing for that vehicle and we need to return or pay someone to come get it. Also we need to pay for mileage and detailing! This is the biggest bull crap. Stear clear from Stockton 12 honda

jeffst

Sep 22, 2014

Love the car, I wish it had a sun roof, but that is ok. Took a little long but I understand why, It was a new car that needed to be serviced. Thanks for the help. Would have like to have gotten a free year service plan thrown in but o well.

Craig Earl

Sep 19, 2014

Very good experience. I am happy with the car and feel like I got a good deal.

Mel likes Honda

Sep 18, 2014

Purchased Honda from M. Shane Cook at Stockton 12 Honda on June 28, 2014. Working with Shane was great. Sales manager very slow on the numbers. This has the fifth Honda my wife ad I have purchased from this dealership. My wife and I should have walked in and 30 minute had a deal done not four hours. Trade a 2012 Honda civic coupe like new with just over 5000 miles on it. We do like the new Honda Accord and on the road it gets 39 plus MPG. Nice ride also. Again Thank You M. Shane Cook!!

1088utah

Sep 17, 2014

Lorenzo Case and Steven Corley went out of their way to help my wife secure her new CRV. Both individuals are very professional in their approach, and make the process of buying a car a very pleasant experience. This is our second Honda purchased from Stockton 12 so I would not hesitate to recommend them to anyone looking to purchase a car.

rsdschoel

Sep 15, 2014

Great experience, would recommend this dealer to our friends. Everyone was very friendly and easy to work with. All of our expectations were met satisfactorily!

cecren

Sep 10, 2014

I just leased my 2nd CRV from Stockton Honda. My first experience 2 years ago was amazing and I did not hesitate for a second going back to Stockton for my next car.First, I love my CRV...it is a good looking car, lots of features and good gas mileage. Second, the customer service at Stockton is like none other and I am always treated like I'm the only customer they have. From their sales people, to finance, general management and service team, they know their products and their business. I have always been treated fairly and with excellent customer service. Not sure how you managed to have ALL your employees under one roof with exquisite customer service skills but you have, ( they could give lessons to most other service industries ) ! To sum up, I have had my car for a week now. I love, love, love it ! The burgundy color is stunning and I have received many compliments.Several folks have asked where I got my car, and of course I tell them Stockton! Thanks for a great vehicle and terrific customer service~

Michael

Sep 4, 2014

I enjoyed it there. It was the smoothest car buying experience I've had at a dealer.

Keri1111

Sep 4, 2014

Recently I was in an accident where my car was totaled. Travis took into account my history with Honda and advocated for me to find a new car within my budget. He listened to my needs, provided a fair price and helped me out of a difficult situation. It's not often that you find a sales representative who puts your needs above their own. I was completely pleased with the outcome and experience working with Travis and the Stockton 12 team. It has made me a loyal customer for life.Thank you.

Darrin Sanders

Sep 2, 2014

Just the best and friendliest service we have had!! Jason took a lot Of time with us and was super great to work with. Thanks!

Vinh Do

Sep 1, 2014

It was good experience, quick and all the staffs was very courteous.

Kathleen Tilley

Aug 29, 2014

We were given a fair price for our trade in. We have a payment we can afford. We are happy with our transaction.

Jerry Walter

Aug 20, 2014

We went to Stockton 12 Honda to buy our first new Honda. We've had 5 but they were all used. We've been so happy with Hondas that when we decided to get a new one we went to Stockton 12. We went there because that is where I have bought parts for my old Hondas for years and the Parts guys are so good and work with me so well. We (my wife) pretty much knew what she wanted so it was a matter of a couple of test drives. They had the exact Pilot we were looking for. Lonnie and C.J. helped us out and jumped through a bunch of hoops to help us get financed and we drove home in our new Honda Pilot and absolutely could not be happier. They did a great job and worked hard for us and were helpful and great to work with through the whole process. The next time we buy another Honda, I guarantee it wil be from Stockton 12 Honda!

Honda buyer

Aug 11, 2014

I had a great experience and bought the vehicle I wanted at a fair price.

cwatkins43

Jul 21, 2014

I called to schedule my regular oil change for my Honda and was talked into the 3 for $75 deal for oil changes. So I purchased 3 oil changes-of course pre-paid was mandatory. I used one oil change and then in May my car was totaled when I was rear ended in an accident. I took my daughter's Honda in to change the oil and asked to transfer my remaining two oil changes to her Honda. Devin, the service tech was so rude. He said I had to purchase a new Honda in order to transfer the remaining oil changes. When I told him I didn't have the money to spend $25,000 to redeem $50 for two oil changes he simply said, well that is your choice. I was so mad I asked for the manager's name. I then called Christy, the service manager and she basically told me I purchased the oil changes but they belonged to my 2010 Honda which was now totaled and parked at some junk yard by the insurance. Although my daughter's Honda was a 1998 and used cheaper oil, unless I purchased a new Honda I was out of luck. They couldn't refund my money either because the deal was made through an outside financial entity. So, here I was still working through the sting of an accident and all of the frustration of insurance companies and Stockton 12 telling me that even though I signed no contract explaining to me that the 3 oil changes I bought belonged to my car, not me and because some idiot rear ended me I lost the money and the oil changes. This is poor customer service and false advertising. There should be a huge disclaimer attached to their deal for oil changes, explaining all of the restrictions. Plus they need to train their service technicians in how to treat people who work hard for their money with respect. I have filed a complaint with the BBB. We will never give Stockton Honda another dime.

endoracing

Jul 20, 2014

7/16/2014 ZERO if I could, I will never go there again. Made an appointment for a used car buyers inspection for the 16th for a 2013 Honda ridgeline. I asked what was included ie. do they check the frame for damage and ABS or electronic codes for the engine etc. The lady who made the appt for me said yes they check that. She said it is the same inspection we do when we buy a used vehicle or trade in. I also asked how long does it take for the inspection, I was told an hour and 1/2 to two hours. I thought great, they are thorough, and it sounded like a good expense of $111 dollars before I buy the car. I parked outside and walked in to the service bay and of the 7 people in there it took them a good few minutes of me standing there before anyone said "can I help you"? There are no signs of where to check in or who to talk to. The guy who checked me in finally was nice and wrote the vin and mileage down and put info into the computer. I asked him what was checked in the buyers inspection, he said all the stuff we check when we buy a car, so I asked specifically about the ABS and electronic codes and air bags and frame damage etc because there was a DRL light on the dash. I thought there was a problem because the Daytime Running Lights were not on. He said let me check if there are any recalls for that, he said no. I asked will they check that specifically and plug in to get the problem codes, he said yes. Having received the "yes, they will check that" answer I went to the waiting room. 25 min later, Randy calls me and says we are done. I thought that was fast, too fast. I walked out to the service area and the first thing they do is grab your credit card even before he would answer any questions. They push so fast to get you out of there Randy said everything passed, here are your keys and there is your car. I had to stop him and ask him if he checked the spare to see if the jack and lug wrench and such were there, he didn't know he had to look at the pass/fail sheet to see and said it doesn't look like we check that and he was gone. So i drive the 30 miles back to the dealers and notice the Running Lights are not on and the DRL light is still on the dash. I look over the pass/fail sheet and under TECHNICIAN: there is "no name on file". The section, Equipment: has exterior lights - PASS. I called to talk to Randy he said he would have to ask the tech who worked on it. Except there is no name on file. He called me back and said that if it was made in Canada VS the US then blah blah blah I don't even know where Roseville is, I said California. He said something like the tech honestly doesn't remember the DRL light on the dash. I said it is an exterior light and you put PASS on it except they are not working and I even told the check in guy about the DRL code before you saw it. He said you guys did electronic code check. I repeated myself saying it is not working and you put "PASS" on the sheet. I said I wonder what else "FAILED" that you "PASSED" because you obviously didn't check it. Then he got short with me and said that is not one of the things we check. I knew I was getting nowhere with him and they didn't do even the obvious visual checks even after I told them about it. They were not thorough, they were not honest, then they blew me off when I had proof that they didn't do what they said.

endoracing

Jul 20, 2014

7/16/2014 ZERO if I could, I will never go there again. Made an appointment for a used car buyers inspection for the 16th for a 2013 Honda ridgeline. I asked what was included ie. do they check the frame for damage and ABS or electronic codes for the engine etc. The lady who made the appt for me said yes they check that. She said it is the same inspection we do when we buy a used vehicle or trade in. I also asked how long does it take for the inspection, I was told an hour and 1/2 to two hours. I thought great, they are thorough, and it sounded like a good expense of $111 dollars before I buy the car. I parked outside and walked in to the service bay and of the 7 people in there it took them a good few minutes of me standing there before anyone said "can I help you"? There are no signs of where to check in or who to talk to. The guy who checked me in finally was nice and wrote the vin and mileage down and put info into the computer. I asked him what was checked in the buyers inspection, he said all the stuff we check when we buy a car, so I asked specifically about the ABS and electronic codes and air bags and frame damage etc because there was a DRL light on the dash. I thought there was a problem because the Daytime Running Lights were not on. He said let me check if there are any recalls for that, he said no. I asked will they check that specifically and plug in to get the problem codes, he said yes.Having received the "yes, they will check that" answer I went to the waiting room. 25 min later, Randy calls me and says we are done. I thought that was fast, too fast. I walked out to the service area and the first thing they do is grab your credit card even before he would answer any questions. They push so fast to get you out of there Randy said everything passed, here are your keys and there is your car. I had to stop him and ask him if he checked the spare to see if the jack and lug wrench and such were there, he didn't know he had to look at the pass/fail sheet to see and said it doesn't look like we check that and he was gone.So i drive the 30 miles back to the dealers and notice the Running Lights are not on and the DRL light is still on the dash. I look over the pass/fail sheet and under TECHNICIAN: there is "no name on file". The section, Equipment: has exterior lights - PASS. I called to talk to Randy he said he would have to ask the tech who worked on it. Except there is no name on file. He called me back and said that if it was made in Canada VS the US then blah blah blah I don't even know where Roseville is, I said California. He said something like the tech honestly doesn't remember the DRL light on the dash. I said it is an exterior light and you put PASS on it except they are not working and I even told the check in guy about the DRL code before you saw it. He said you guys did electronic code. I repeated myself saying it is not working and you put "PASS" on the sheet. I said I wonder what else "FAILED" that you "PASSED" because you obviously didn't check it. Then he got short with me and said that is not one of the things we check. I knew I was getting nowhere with him because he was getting "short" with me and they didn't do even the obvious visual checks even after I told them about it. They were not thorough, they were not honest, then they blew me off when I had proof that they didn't do what they said. They flat out lied to me, and obviously they don't check what they charge you to check. Also if that is the way they "certify" all their used and trade in cars, I would never buy one from them. There is more rudeness and lying to the story but you get my drift. Save yourself some grief and don't use Stockton 12 honda for service.

MO

Jul 17, 2014

Great customer care. My salesman, Mat Richards is great...ask for him

John S.

Jul 12, 2014

The last time I shopped Honda at this location the experience was laughable, as was another at Miller Honda. This time, the salesman was upfront with me, and I felt like a buying customer and not a victim. Good work by all involved.

Tracy

Jun 30, 2014

I bought a brand new Civic and love it. I knew what I wanted and bought it and drove away in about an hour and a half. Super easy and great customer service. Would recommend them to anyone.

Clyde Triptow

Jun 28, 2014

Thank you for your professional and congenial customer service.

John Hawkins

Jun 28, 2014

Great dealership- great SUV.

Jeanna

Jun 23, 2014

The staff was very helpful and could answer all of my questions. They were also very patient with my 5 month old baby and helped me get her a bottle and hold her while I filled out paperwork.

Jennie

Jun 20, 2014

I have already written a review. This is a bit much. I had a good experience

Connie R. Franco

Jun 4, 2014

Craig Tuft is the best car sales person, sales manager, person in the world! Craig is the reason I come back to buy Honda's time and time again!

gene skalko

Jun 2, 2014

I did my homework before I bought. Trinity knew the material and helped explain everything to my daughter to her complete satisfaction. thank you. gene skalko

caboaddict

May 26, 2014

First off, Chuck and Steve are great! They were helpful and answered our questions about the Honda Odyssey. My wife wanted Navigation and so we went with the Touring model.After signing all the paperwork and waiting for our new van to arrive, we found out that Odysseys and Pilots were going missing from the depot/rail stations and the dealerships and the dealership didn't know where our can was at despite it being "In Transit"After a few more days waiting for the van, Steve went to Ogden and got us the same vehicle and drove it down for us. They renegotiated the payment dates and we were off!We love our van and look forward to doing business with Stockton12 Honda in the future.

Rzager

May 25, 2014

We just stopped by to look at the Honda Pilots with no intention of buying a car that day. Chris approached us, asking if he could help us find what we were looking for. He was extremely friendly, made us feel comfortable right away, and was really focused on what we needed from a new car. We decided to go for a test drive. Then had them look at our current car for trade in value, talked about the options with Ryan, whose was very knowledge and made it easy for us to decide to go ahead with the purchase that day. Then John was great in the finalization of our purchased. He explained everything to us clearly, talked about the extended warranty (which we purchased) and got us in and out as fast as he possible as it was very late. I had to come back two days later to drop off extra keys and stuff for my old car and was treated with the same great service. Even though they were helping other customers and getting ready to eat lunch, they stopped what they were doing to get me what I needed so I could be on my way. They invited me to the New Owners event on the 17th and said they would call and remind me. I really felt like everyone's focus was on making sure we were happy, that our needs were met with the purchase and the financing, and that we would walk away feeling good about our experience.Rachel & Karl Zager

Norm Shumway

May 21, 2014

We do not like the phony haggling about price and add-ons that usually accompanies the purchase of a car. Our experience at Stockton 12, based on a negotiated price by Costco, was very enjoyable. Our salesman was very patient, entirely knowledgeable about cars offered, and absolutely no pressure about the car or purchase of options.The customer outreach and follow-up is unbelievable. We were pleased to find the car we wanted and to bring it home with a minimum of hassle.

venicevw

May 21, 2014

My overall experience with Stockton 12 Honda is great. I will for sure recommend Stockton 12 Honda to my family and friends if they want to buy vehicles in the future.

dj

Apr 28, 2014

Stockton 12 Honda Internet sales did a fantastic job. Not too pushy, and extremely knowledgeable of competitors? I highly recommend them.

Brent & Ann

Apr 25, 2014

This is the first time we got a Honda. We were treated excellent. What more can I say. Yes we will be back again. Thank you for Ryan and his sales staff and the financial person. EVERYTHING AND EVERYONE

Baldychutes

Apr 25, 2014

I've purchased 3 vehicles from them in 9 years. Brought in an alignment issue on a very low mileage 2013 CRV that easily could have been a factory issue. They offered nothing, blamed me for the problem and punted me. A discounted/free alignment or a break on new tires might have helped, but they stiff-armed a loyal customer and blew me off. AWFUL! My next vehicle will be a Toyota and it certainly will not be purchased from anyone affiliated with them.

sandoval1777

Apr 24, 2014

The process started out fine usual car buying routine. Finally they found us a car they could put us in for what the banks would allow (so chuck says). So we are really trying to make sure this is something we want to do, we ask chuck if we could go to lunch and think/talk about a pretty important decision. He gives us a 100 reasons why we can't leave till we sign the deal. So after deliberating right infront of chuck starring us down we decide to sign the deal. Here comes the bouquet of roses the whole works, we are gonna be so happy with are purchase yada yada. Then BAMMM we are told that we won't be taking the vehicle today. It has to go through the shop for 120 point inspection and detailing, even after they make you sign a paper saying you will take delivery of the vehicle if a deal is made (funny how it don't work both ways right). So disappointed to say the least we plan to make the 2 hour trip back to SLC on Monday to get our new/used vehicle. So Chuck tells us to have insurance on the vehicle and a few more pieces of information on Monday when we come. Now we wait to go back and sign the contract where we were under the assumption is was going to cosign but never was asked to sign any contract. So fast forward 2 days my girlfriend takes off work early to make the now inconvenient 2 hour trip to SLC to get are new/used vehicle. We arrive shortly after 2:30p ask for Chuck he is paged a few minuets later Chuck approches us and says "oh hi I really wished you would have called your vehicle isn't ready" come to find out it hasn't darkened to door of there shop. Now Chuck tells us that they couldn't start work on the vehicle without the 2 pieces of info from us, when Saturday he told us as we were waiting to sign the contract that it was head to the shop asap. So I ask Chuck so your tell us that we took off work and drive 2 hours out of are way to not take home a vehicle? His answer "I'm afraid so cause the vehicle needs inspected detailed. So now we are post ready to squash the whole deal and walk out. My girlfriend and I discuss it and we tell Chuck you have till 6:00p to deliver the vehicle ready to go or we are squashing the deal. Mind you just a half hour ago he has taken or check for down payment. So off Chuck goes to see what he can get done, moments later he comes back all smiles saying " I just talked to the shop manager and he is doing me a favor and has rushed your vehicle into the shop". So as we discuss what we are going to do for the next 3 hours while the run over our vehicle Chuck returns and says "I have bad news they are going to need to order a part there is no way they can have it ready tonight". I say of course not like there has even been time enough to drive it from the lot to the shop door. We say fine we squash the deal give our check back, after 10 minuets of an argument as to why he can't give it back and a small scene on the showroom floor in front of God and everybody he final walked into the sales manager's office with an attitude and returned with the check. Needless to say we will not be back to Stockton 12 Honda.

Derek Havig

Apr 18, 2014

This is the best Honda dealer I have ever been too, We are on our 6th Honda in 14 years and I would recommend Stockton 12 to anyone that is wanting a straight forward deal.I will be back for our next one for sure.Thanks again to the whole staff

FRiding

Apr 18, 2014

I had a great experience with my new CR-V purchase at Stockton 12. The staff was very well informed, took me through the purchase step by step, and the follow through after the purchase has been extraordinary. I felt no pressure at any time, and they were more concerned about my needs, and my experience, and a sale. This was the best car purchase experience I have had.Fred Riding

jibnshred47

Apr 11, 2014

These guys have there stuff on lock. Josh was easily one of the most friendly and most helpful salesman Ive dealt with and not to mention the most relaxed and in-the-zone. He made my first time buying a car a real memorable moment for me and i thoroughly enjoyed it. He helped make sure that what i was buying was not just what i wanted but what i NEEDED. He made sure i got the best deal and John, the finance guy, was sooooo helpful in personalizing coverage options while keeping my monthly payment right where i planned it to be and made the transaction go smoothly and quickly while also being incredibly thorough and friendly. The attitude here is on the up-and-up and the guys here know there stuff. Best dealership service ive had thus far

Steve Best

Apr 9, 2014

We just bought a new CR-V at Stockton 12 Honda. We could not have been more pleased with the service or the overall experience. We got the exact car we wanted at a fair price, and were able to wrap up the entire transaction in a single visit! Thanks Stockton 12 Honda for your service and your professionalism!

Mack5564

Apr 3, 2014

I was extremely pleased with my experience at Stockton #12. Everyone was great. I would highly recommend the dealership. Jim was awesome and made the purchase of my new Honda exciting and very stress free.

Karen

Apr 2, 2014

I had a pleasant experience shopping at Stockton 12 Honda. I had already tried many vehicles before trying the Honda CR-V, so I pretty much knew what I wanted when I got there. Our salesman got us into several cars to try out very quickly. He seemed to know what I wanted answers to as I was test driving the vehicles. We made an appointment to return on Thursday to lease our vehicle. We were treated with respect and they made every effort to provide us snacks or drinks while we waited for approval. We were invited back for an evening with the dealership to ask questions or receive any information that we needed as well as a bottle of touch up paint. I returned to the dealership one day when I was not sure what to do about a tire sensor. They got me taken care of within 5 minutes of arriving. I received reminders about servicing the vehicle before it was time to take it in. When I did require service, they made an appointment online with me. The morning I took my car in for the service work, it was done in a prompt manner and I was on my way.. The waiting area was comfortable and refreshments were available. It has been a really good experience for me so far.

Megan Gale

Apr 2, 2014

Quick and complete service. Friendly staff who took their time with me and didn't make me feel rushed, or neglected.

Flora

Mar 31, 2014

they were prompt on helping me and getting my van what it needed to be done quick.

Merlene Crowton

Mar 30, 2014

I loved being able to shop online with CJ. He went the extra extra mile to pick me up at my home, take me to the claims office to get my check on my car that was totaled. I recommend Honda for saving my life, and CJ for being so kind and making the buying process great. I give A plus

Ramesh Phutela

Mar 30, 2014

Randy was very helpful as always.Thanks Randy!!!!

lona olivascruz

Mar 29, 2014

I had a wonderful experience very helpful an d friendly.

JoAnn G.

Mar 28, 2014

We leased a 2014 Honda Civic, and this was, by far, the easiest and quickest experience we've had getting a new car. All the people involved in the process from our salesman to the finance department were professional with no hassles or pressure. We would definitely do business with them again!

Holly Sebahar

Mar 27, 2014

The sales staff were wonderful. Chris was extremely helpful knowledgeable. CJ provided us great support online. The gentleman in charge of the Used Car sales helped us the first time we came in and really went out of his way to answer our questions, etc. The gentleman in charge of financing was also very funny and knowledgeable. The reason I gave the overall facilities only 3 stars is because the bathroom was pretty dirty/smelly.So far we love our new car. Thank you!

Melanie

Mar 27, 2014

Manny was very friendly and explained the whole wait time and what I could expect. The oil change took less time than quoted so that's always a plus.

ryancoley

Mar 27, 2014

Amazing!!! I would use you guys again. Great overall experience. I love my Honda... Pretty amazing overall.. I will always use you guys and look forward to future visits.

jkread

Mar 24, 2014

Everyone we worked with at Honda during our visit was very pleasant and professional. We were able to turn in our Honda Odyssey and purchase a new Honday CR-V. It will be the perfect car for our family's needs right now. We had a great experience when we purchased the Odyssey 9 years ago, and that is why we returned to purchase again. I am pleased with the service and have referred other family members who have purchased as well at this dealership.

jonmar

Mar 24, 2014

Sales manager Craig was very rude. After waiting 1 hour, I went in the sales office for price and payment and was told "that's not how we do business". He then tossed my old car keys onto the counter rudely. Bought at ken garff instead:) I feel bad because Darren, our salesman was very nice to work with. We would have bought a car from him but Craig ruined our experience and we vowed to never go back.

jscouton

Mar 22, 2014

Very happy with my new CRV! We enjoy working with Stockton 12. They seem to really care about the consumer and go above the "rim" to make you comfortable through the process.

LLJ

Mar 20, 2014

Devin has been servicing my cars for over 6 years. He is honest and always gives me the best advise. I trust him and would always recommend him to my friends and family.

katohki

Mar 17, 2014

David helped me quickly, offered my car to be washed and offered coffee and their shuttle service. I was called when the vehicle was finished and I picked it up at my convience. There was no cost to me because it was included in my purchase. Super easy and awesome. :)

anterose

Mar 16, 2014

Darren was very friendly and treated us very good. He explained all the buttons, etc. on the car and asked if we had any questions. He was never pushy and let us look at and drive the car. I would definitely recommend this dealership and Darron. Thank you.

Alan Stout

Mar 11, 2014

Thank you for servicing my vehicle in much less time than estimated. Everything went well and we enjoyed the waiting room. Great service form our tech.

u2spaz1027

Mar 11, 2014

CJ Oram was wonderful to work with, as well as the rest of the staff. They made sure our every need was met. We will definitely go back for our next car. Thank you!

rhardy7

Mar 2, 2014

Customer Service representative was friendly and very knowledgable. Helped me determine what work was needed at 30,000 miles. The work was completed in a timely manner. The courtesy vehicle vehicle service was very helpful. The driver friendly and courteous.

tdeoliveira9651

Feb 24, 2014

I was in the market for a new vehicle and took my business to the dealer that I had originally purchased my car. Sadly a mutual agreement could not be met with this dealer. I was referred to Stockton 12 through a co-worker. I met with the sales manger Ryan Mayne and his associate Steven Corley. I was treated with the utmost respect, courtesy and most importantly...PATIENCE! They continued to work with my as far as pricing and other financial commitments. Finally, we were able to come to an affordable payment that met MY criteria. I am extremely pleased and satisfied with my overall experience and would highly recommend to a friend, family or co-worker. I am a big believer that if you simply LISTEN to the customer and accommodate his/her needs, you will gain a loyal customer for life. If one's experience is just short of this, you will go else where and even pay more for better customer service. Fortunately the latter was not my case! :) In a world of let's make a profit, these gentleman truly displayed and emphasized honor and integrity... Thank you for your outstanding commitment and customer service! Sincerely,Teresa De Oliveira

marker123

Feb 23, 2014

Went to Stockton12Honda due to a great price quote I was given by Mat Richards. It was well below what any other dealer was offering for a 2013 Accord Coupe. When I arrived, Mat was not available, I was handed to another salesperson. About 10 minutes later, I was handed off again to another salesperson, Garrick. At the time, Garrick was an awesome salesperson. He tried to get me in & out as fast as possible (it was about 7:00PM at night when I started the transaction). The first "hiccup" happened when I was told I would get 0.9 percent for 72 months. I confirmed this with Garrick 2 times before agreeing to the price. When I went to Finance, John said this was not correct and would not flat out say what the finance rate through Honda Finance was. He asked me what the lowest rate I had found was, which was 2.74 percent at my credit union. He said Honda would "probably" match that and he would go ahead & process it for that rate. Like every other Larry H. Miller Dealership, the customer survey is discussed ad nauseam, and I was told repeatedly that any response other than "completely satisfied" would reflect against Garrick, and not the person I dealt with. After I took delivery of the car, I returned approximately a week later to have the tint put on. The service advisor I dealt with was rude and acted like I was putting him out. The worst part while I was waiting for my ride (a shuttle was not offered to me), I was called a derogatory word in the parking lot by another employee. After reviewing my paperwork and e-mails from Mat, I discovered I was not given the additional $500 off I was supposed to get by financing through Honda Finance. This was my fault; I definitely should not have bought a car that late at night when I was tired. My car must have also been close to the sprinklers; half of my hood has hard water stains. I attempted to call Garrick two times after purchase, but never received a call back. John also was not honest about the benefits of the key replacement program I purchased - so much so there would be no way I would ever recoup the amount of the protection plan. I sent cancellation letters to both the dealership and the company who sells the key program. Of course, both places claimed they never received the paperwork. I would not go to the dealership again, but I purchased the prepaid maintenance program and waited too long to cancel. It's not the worst dealership, but definitely not the best.

marksmyers

Feb 20, 2014

I had front seat belts that would not latch. When I called Stockton 12 I was told they were under warranty. I needed to have them inspected before the parts could be ordered. I was disappointed that I would have to make two trips, but Randy made it as painless as possible. They also called to inform me that the passenger airbag was recalled. Thanks for catching that so I didn't have to make another trip!

amarcial

Feb 18, 2014

Alex was very friendly and went above and beyond to find us a car that we where satisfied with. He helped us look up if we qualified first before we would get our hopes up with a car we could not buy. He was patient and understanding of what we where looking for. He was honest and new what he was selling us. I would like to acknowledge Alex and his great work, customer service and great patients with us. Luis Carlos Gamez and Azusena Marcial will definitely be back if we ever decide to come back and purchase a second car!Love my new 2009 Honda Pilot! Thank you Alex and thank you Honda.

Mel, Charlote, Millie

Feb 14, 2014

Thank you for being on time with my oil change and getting a new license for my Honda civic EX. Was treated great and was there just over one hour. Again Thank You.. Mel at Charlotte

Ejf2014

Feb 13, 2014

Great experience. Josh has worked to find me the perfect vehicle for the last 4 months. I will by from Stockton 12 again based on the high customer service I received.

jkthompson1

Feb 8, 2014

Service was finished in a timely manner. All the people I dealt with where friendly and accommodating. Price was right. I have always taken my Ridgeline to Stockton 12 for service because they are the most knowledgeable when it comes to my vehicle.

Padre311

Feb 6, 2014

In the past, I haven't typically enjoyed the car buying process, but had a great experience this time around. The people at Stockton12 Honda were professional, friendly, and extremely helpful. I was given a great deal on my car and wouldn't hesitate to buy my next car there or refer a friend.

missvicki

Jan 31, 2014

Used a new representative, Dave Fox. He was very polite and got my car done as quickly as possible. He explained what was done and ordered a part for me, as the dealership was outI will work with him next time I need service.

jmlcrv2020

Jan 27, 2014

From the time Travis called me to talk about turning in my car for a new one I was very impressed with his manner, his knowledge about what I was looking for, and his patience (we negotiated for a couple of hours). Also the patience and helpfulness of John in your finance dept. I was very assured that I would get exactly what I wanted. This is my 2nd car purchased through Stockton Honda, and I have been very satisfied both times and have recommended you to all my friends and clients.

saramarie33

Jan 27, 2014

Everyone was very nice and helpful. Glenn was proactive and diligent and on top of it all. I enjoyed working with him. Everyone was efficient and knowledgable which made for a pleasant experience.

Kaycey

Jan 26, 2014

This is my second review. I did a review on the purchase of my Honda a couple of days after I bought it from Chuck Davis. Things were okay then and I was very please with working with Chuck. Now that I have had some issues come up my opinion has changed. Since JANUARY 6th I could get a timely response from John, if at all, in their financial dept, on anything, and when I have, I have found much conflict in what he tells me. I finally had to make a major complaint saying I was going to file a complaint with Honda and found out at that point that the financial transactions John was telling me were in process hadn't even been started because no one could find the paper I had signed. John told me he would meet with me that day but must have forgot he had that day off and his supervisor had me sign a blank form which somehow never got where it was supposed to. I initially talked with John on Jan 6th as we had agreed and nothing had been done as of Jan 24th until I got angry about the whole fiasco. Now I find that I am having to contact them again regarding being refunded tax I paid on different items. Their credit office sent a special check on Friday the 24th, after my complaint but only for the contract money I paid, not including the tax I paid on the contracts. . When I stated that I thought the tax I paid on the contract should be refunded John told me the tax I paid will not be refunded. His explanation being that "because of the time that has passed (3 weeks) the tax has already been paid to the state so it is too late for me to get it refunded". ????? Not so says the State Tax commission! I also have unanswered questions about an amount I paid in cash that was taxed. I would also like to say that if he had processed the refund on the 6th when I called no time would have passed. Each time I spoke with him I asked if he needed me to come out and sign anything. Each time he stated no, just next time I was in would be okay but he would take care of everything. After two weeks I called and ask him to send me a copy of what he had put through and he agreed. Of course I didn't receive it, because nothing had been done, and when I hadn't received it and called again I found out the above info about my signed papers being "lost"I recommend to people you wait a couple of weeks after buying a car from Stockton12 before doing a review as this one certainly overrides my first review. My purchase experience with Chuck Davis was great but I am a little disappointed that when I left him a message regarding some issues, after this conflict started. I have not received a call back from him.The other issue that was negative that was during the test drive with Chuck the warning kept going on that tire pressure was low. Chuck gave me the explanation that during such cold weather it is not uncommon for this to happen, to which I agree. I found out three days after I had bought the car that there was a large, arrow shaped rock embedded in the tire and it had been punctured. I found this out when on the third day the tire pressure light again started to come on and this happened for the next three days. After adding air three times I was told the third time that it was losing 10 pounds overnight. I called Chuck and told him, reminding him the light and warning went on during the test drive and it was not the weather, and asking that they give me a new tire, as I bought brand new car just a week ago. He checked with his supervisor who said no but they would pay for a repair if I wanted to bring it to them to be repaired. Being this was there before I bought the car, I thought I should have a new tire, as do my friends and family,and not a tire that has been damaged on my brand new car. It was a fairly good sized puncture.So, it has taken me over three weeks without return calls with accurate information from John, to get my refunded money in process. I still need to battle out the tax issue which is over $74 and possibly another $54, which was tax included in the $854 payment, and ask for an explanation on why my tax was calculated without including the $854 cash credited towards the down payment.Three weeks of this experience has been exhausting and overall had a very negative result on the entire purchase. I am appalled at the excuses and information John has given me. He has shown my no respect with all of his explanations that are so blatantly false.

dugntoad

Jan 22, 2014

They were very nice and friendly. Kept me up on what needed to be fixed (a new battery) and what was done! I bought the service package, so will be back!! I appreciated how they made me feel comfortable doing something I hadn't had to do before! From calling and scheduling to checking car in, to keeping me up on what they were doing, to the final consultation and payment, David was very friendly and helpful! Very good experience.

SusanHH

Jan 14, 2014

We had a productive evening the Stockon 12 Honda. We knew we wanted a Honda but weren't sure we could fit or afford an Odyssey. Travis Iacanno (sp?) greeted us warmly and answered all of our questions. He was so effective in helping to buy out our Subaru lease, that we were convinced that the new technology and room in the Odyssey would meet our family's needs and wants. Ask for Travis and you won't be disappointed. The only thing we're adding is side door molding for the narrow parking lots in the world and the inconsiderate people that park next to you. This will be a people and dog mover and no more construction equipment or trailers on the back. We will want to keep this longer than our lease, for sure!! Nice "Gas and Go" warrantee! LOVE IT

pfksbird

Jan 13, 2014

The people that helped me were all polite, professional and easy to work with. Since I already knew what I wanted in a new vehicle, they focused on making sure that I got exactly what I wanted and then they did a nice job explaining how everything worked in the new car (VCR). In discussing my trade-in (2006 Honda Pilot) they asked me what I thought was a fair price for the vehicle. I gave them an estimate and the first offer they brought back seemed fair and I was satisfied. The whole process was painless and enjoyable. The people who helped me represented Stockton 12 very well.

Reuben Lobato

Jan 11, 2014

I've had Jeff service my car and I've had Randy service my car and I have had great experiences working with both of them. They value your time and make quality recommendations. One time I thought something was wrong with my car and had Jeff look it over. He looked it over and could not find anything wrong with it. He did not charge me a dime since he couldn't find anything wrong and did NOT try to offer an unnecessary repair. The problem seemed to resolve itself and my Honda runs great. These guys are pros. I'm happy to have my Honda serviced through Stockton 12.

Karen

Jan 6, 2014

The Christmas season can be hectic and as a school teacher I was suffering with a cold. I wanted to take advantage of the seasonal sales, but needed a car that would meet my financial and family needs. I didn't have much time to spend in a sales room. Of all the Honda dealers, Stockton's internet service was the most up front, efficient and competitive. The internet manager answered all my questions promptly and assigned me an individual who met my personal needs without pressuring or patronizing me. As a single woman, I have purchased several cars and tend to be very educated and successful in buying quality for a good price. Stockton supported this. Everything was handled smoothly and quickly. My individual salesman even made sure that the settings of the car were set to my liking before I left so I didn't have to spend a lot of time figuring things out. This was my easiest purchase yet. I left with a bouquet of roses. I'm excited about the service contract and hope that having the car serviced will be equally rewarding.

markc987

Dec 30, 2013

I was directed to Stockton12 Honda by Tyler Quin. I have not regretted the recommendation. I was greated immediately on entering the premises and was afforded the opportunity to testdrive the vehicles of my choice. After the test drive, the sales person, Charles Davis, answered my questions, and gave me space to make my decision. He followed up regularly in the weeks that followed, answered all my additional questions promptly, but did not make a pest of himself.I would be happy to deal with Stockton12 Honda and with Charles, in the future. Purchasing a new car is a difficult business, not only with the huge choice out there, but also because of the cost involved. Charles mad it pleasant and easy with the way he aproached the selling and the sale.I look forward to many years association with your company.

Claudia2

Dec 9, 2013

It's our second experience trying to buy a vehicle, for my husband and I. Upon our arrival to the Stockton Honda dealer, we we were greeted by a new sales representative (whose name I didn't capture). We had asked about an advertisement we had heard on the radio and were not provided with a yes or no answer. Instead, the sales representative told us that their superiors very often don't inform the sales representatives of special offers. I became upset after hearing that, but were willing to continue with the process since my husband is in need of a vehicle. After being asked many questions, the sales rep set out in search of a vehicle based on the information we provided to him. After about 15 minutes, the sales rep returns with another sales rep, Darren Hesson. We were asked the same questions all over again by Darren. He asked us for our home address which I didn't feel comfortable providing the first time I was asked. Finally, we were taken out into the lot to look at specific vehicles. After finding out that there weren't any vehicles within the prize range we provided, I felt as if we were being kicked-out of the dealer. We decided that we would expand our price range and drove a car that my husband liked. We made an offer and waited for about 30 minutes. Darren returned with a sheet containing the marked price on the vehicle, taxes, etc. We were never provided with an answer as to whether our offer was accepted or not. I later realized it was not because somehow we ended up increasing our offer. After waiting another 15 minutes, Darren returned with a form to authorize them to check our credit. Again, we weren't told if our offer had been accepted or not. Throughout these last two conversations, we were asked about our desired monthly payment. I didn't see the connection at this point since we were majorly interested in the total cost of the vehicle and not our monthly payments. I became really frustrated after looking at the credit check form because I felt like Darren was being rude in a professional matter. He wasn't answering our questions and didn't seem very interested in helping us at all. I came out of the dealership crying and frustrated because I couldn't believe that our questions were not being answered and that we were treated like we didn't matter. It was very disappointing. Very, very rude and unprofessional.

Dianna Henson

Dec 7, 2013

The maintenance experience was great. The girl that met us was friendly,helpful and it was a great experience. Sincerely Dianna Henson

lawshort

Nov 21, 2013

CJ was great, I received exactly what I wanted in the accord at the right price. nice car that drive well with great gas mileage. my wife is very happy also.

Washington to Utah

Nov 14, 2013

We have taken our Civic hybrid in to the service department 3 times since we moved to Utah - once for a recalled part replacement and twice for oil changes. Each time the staff has been friendly, professional and informative. They have presented us with our service options without pushing any service/repairs on us. Love the oil change package!

jacobwd

Nov 14, 2013

The sales representative was helpful and knowledgeable about the vehicles features and the differences between models. The test drive was the deciding factor in determining whether we went with Toyota or Honda. The Honda has better acceleration power that was noticeable when entering the freeway. Additionally the features on the base model of the Honda were comparable to the mid-level model of the Toyota.

kraww

Oct 26, 2013

We visited this dealer, Stockton 12 Honda, and were able to lease a 2014 Honda at about the same price per month as our older,2009 Focus we were driving. We really enjoy our new Honda. They were a very helpful Dealer to work with. They seem to care about doing a good job for the customer. I would recommend this dealer to buy or lease from if you are in this area. John C

dimitrina

Oct 22, 2013

Last week I was in Stockton 12 Honda. I had the best experience ever. I wasn't pushed at all. I was ecpected to be pushed to be pressured like in other dealer places that I had experience, but I had the most pleasant experience. I have asked what I am looking for. They listen to me and help me to find the vehicle that I was looking for. Thank you .Good customer service that they provide is pleasant . Great service from Management(Trevor Vaseleou) and Sales Consultant(Darren Hesson). Those two men help me to made the right decision. I even receive a bouquet of roses.

darindickey

Sep 4, 2013

Unfortunately, I had a very poor experience with Stockton 12 Honda today. My salesperson was very nice at first and showed me a couple of vehicles that I was very interested in leasing (at least one vehicle and possibly both.) I have excellent (800+) credit and I was willing to pay a large down payment (up to $6000 cash.)However, when I asked how much it would be to lease the vehicles, I was told that I could not be given that information without signing a "commitment to buy" contract. I said that I could not would not sign a contract that committed me to buy a car without knowing how much it would cost per month. However, they told me that that couldn't give me numbers until I signed the paperwork stating that I would purchase the vehicles. Is this how car dealerships do business these days? How can I commit to purchase something before I know how much it will cost? I left the dealership very confused. I am hopeful that their competitors don't do business like this.

tcbarron12

Jul 13, 2013

We recently purchased a 2013 Honda Accord from Stockton 12 Honda. This transaction represented our initial exposure to Stockton 12and it was a most pleasant experience. Stockton 12 had the car we wanted in stock. The dealership was more than fair in valuing ourtrade-in, and the sales representative, Matt Wisdom, was friendly, knowledgeable about the product he was selling, and more than willingto "go the extra mile" to make certain that we were absolutely satisfied with every aspect of our transaction. The follow-up contacts with thedealership, including the new car owner dinner and question and answer session to which we were invited, again proved unexpectedlypleasant and informative. We would have absolutely NO hesitation in going back to Stockton 12 for our next car or recommendingStockton 12 to our friends and family.

jasboo2

Jul 12, 2013

The only place I can trust in the valley which is a good thing.I'm sure everybody hates finding someone to fix their car as you are putting money in something that should just work. You can never really tell the difference when recommended replacement/service (belts, hoses, fluids etc) is done on a car. I bring all 6 of my cars here and only 1 car is a Honda. I know I won't be up-sold something that the cars don't need and I know the price will be fair. I fully trust when they recommend a service because I know there is a reason. The manager (Christie) has a great team under her as Devin and Randy have always taken care of me. I could probably write a book detailing all of my great experiences at the service department. Bottom line is I feel the service department at Stockton 12 goes above and beyond what I expect. I've been a regular customer for over 6 years.I'm a very picky person and rarely write reviews but this review is long overdue.

randy1980

Jul 12, 2013

I went in with my son who had just graduated from college. Honda has a great college graduate program and Travis was kind enough to explain how it worked. We drove both new and used Civics. After also test driving a Toyota Corolla and a Nissan Sentra, he decided on the Honda Civic. It was a great overall experience and Travis and Steve were great to work with.

TroyHerriman

Jul 8, 2013

Worst auto service experience in my life. Steer clear of this place. It all started a little over a year ago, in April of 2012. My Honda Civic was lacking engine power, so I took it to Stockton Honda only because it's closest to my home in Herriman. Stockton Honda service told me that I needed the catalytic converter replaced for a total cost of $1,600. Believing that "you get what you pay for" I payed the full amount, trusting a dealership over a local mechanic. Fast forward to July 2013 and 22,000 miles later. Same problem as a year ago, and Stockton Honda now wants me to buy another Catalyitic Converter. Rick (the service representative on site) told me that he believes that my catalytic converter went bad due to "the recent addition of ethanol" to fuel pumps around the state. Obviously that didn't go over with me very well since our family has never had a catalytic converter issue with any vehicles during my lifetime, and my last Honda had over $300,000 miles without any catalytic converter issue. I ended up requesting to speak with the service department manager (I believe her name is Christie). Christie told me that her hands were tied, and that she would ask the regional service manager if Stockton Honda could replace my catalytic converter, but that he was out for the 4th of July week (understandable). Well I heard back from Christie today, and was told that the regional manager said that my catalytic converter was likely bad due to "the use of low octane fuel," and that there was nothing Stockton Honda could do. I thanked her for at least speaking to her manager about the situation. So the moral of the story here folks is that:1. Stockton Honda won't stand by their work for a major repair that i've had a little over a year.2. Stockton Honda (and their regional service manager) knows what kind of gas i'm putting in my honda (low octane). He must be a professional psychic, watching me at all times.3. Stockton Honda doesn't care about my business, nor realize the "big picture" of customer service. 4. Stockton Honda has therefore lost my business.5. I've never had a bad experience at other Honda service locations. I still believe in the Honda brand. = stay away from Stockton 12 Honda.Thank you Stockton Honda for the worst service experience of my life.Truly Yours,-The lowly customer (who obviously is using low-octane fuel).

torymann

Jun 21, 2013

I felt like the sales team was too pushy but yet there to answer questions quickly. We had a good selection of colors to choose from in the CRV. Alex was knowledgeable with the cars features and options available. We were very happy with our experience and would highly recommend this dealership in the future.

kirafowler

Jun 18, 2013

Went in looking for a Honda Odyssey and had an appointment scheduled with Matt. He was very straight forward with us, wasn't pushy, was patient with all our questions, and offered us a good deal. Went home with our new car that night.

Liz7383

Jun 18, 2013

At first I was a lil unhappy with how Francisco was handling things, but when I ask for my keys to leave and. Guy name Steve came out an he was amazing apparently Francisco was new . But after all I'm a happy customer !!!

calgarysailor

May 6, 2013

Contacted Quince to get a lease quote for an Accord 2013 to renew my 2010 Accord lease. He never called me back or answered my phone calls.Then I contacted the online web service. The person online told me he did have authority to quote. Then the Web Sales Manager contacted me by email telling me that I have to go to the dealer in order to get a quote. So what a Web Sales Manager does? I am a current Honda client with 2 leases from Honda. They have all my information and credit history to quote.Long story short, I am getting rid of the Accord and leasing a BMW 3 series for less $$, dealing with the dealer by phone or email.

Sixstringslinger

Apr 11, 2013

I would recommend Garrick at Stockton 12 Honda. He was honest fair and really listened to my questions. With the amount of information that is available on the web these days it's really easy to tell when your get an honest response. Garrick as straight forward a salesmen I have talked to. If your looking for a Honda at least stop in and talk with them.

steph0813

Mar 5, 2013

Do not use this dealership! Go somewhere else! These people sit and watch for vulnerable customers and love to take advantage of them! Charging outrageous fees for warranties without explaining what they are doing, then approving applications, then taking them away. Selling cars without the full history of the car being disclosed even when asked. BS work and people here. Total sharks.

JustinAnderson

Feb 25, 2013

Crooks that exploit vulnerable customers. They took advantage of my 62 year widowed mother. She went through USAA car purchasing service to get a no dicker pre-negotiated price. It was supposed to be a no hassle internet sale with only taxes and registration fees added to the price. USAA sent her a certificate to take to a local dealer to pick out the car. Stockton12 told her they would take the certificate and then they placed her in a room and made her feel like she could not leave until she had signed for a number of additional items, services, and warrantees that added more than two thousand additional dollars to the cost of the car. They did not let her see the contract to see the final price until after she had left the building. She arrived for her appointment with them at 5:15 PM and she did not leave until 9:30. The finance manager that applied the high pressure tactics was named Tom. She had decided before coming to the dealership that she would decline the extended warranty but Tom kept arguing with her until she signed for it. He also applied high pressure tactics to get her to sign for the other items he was hocking .The salesman Mark Harmon was pleasant and helpful when my mother was looking at the car but must have known what he was sending her into when she went into the room with Tom. They are both smarmy creeps. My mother was upset about the charges and asked to cancel them the week after the sale. They did refund the charges for the extended warranty and the prepaid oil changes but would not give a refund for other items. This is the first time my mother has purchased a new car in 14 years. She was afraid that she would be taken advantage of by car salesman so she purchased the car through USAA on the internet so she would not be subjected to high pressure tactics. Even so, Tom and Mark still managed to turn the purchase into an awful experience. Please take your business elsewhere.

ggulo

Feb 1, 2013

I purchased a 2013 Pilot from Stockton 12. I worked with the internet sales team prior to traveling to the dealership. The price that we negotiated prior to my visit was the same as the price that I paid when I arrived. They did try to throw in a few extra charges (Anti-theft coverage, etc.) when they showed me the purchase agreement, but removed those charges when I told them that I would not pay for any extras. Overall, the experience was very good and I got a great price for my new Pilot.

ckjanelle

Jan 15, 2013

We shopped in Orem for aHonda Civic lease. They ran out of cars so we called John at John Stockton. They had 2 leasable cars left. We drove to Sandy, drove the car, got a great discount thru USNews, and signed the lease agreement. Matt was available, set everything up and took care of us. It was almost too easy. Thanks.

Amro

Jan 6, 2013

Upon arrival, Quin was readily available to assist me. I told him the necessities and price of vehicle I was looking for. He took me right to the car I ended up purchasing. I have been looking at other dealerships, test drove several other cars, but Quinn had it right the first time, keeping the vehicle in the price range I had suggested instead of trying to get me into a car beyond my means. The paperwork, financing, etc was painless and the process went quickly. Quinn respected my wishes not to have my credit pulled up until I was ready, which was important to me at the time. I felt Quinn listened to my needs, as I was looking for a vehicle that suited my lifestyle and budget.

dlenning

Nov 25, 2012

this is our fourth Honda leased from this dealership, we have always had a positive experience. Not only the sales but the follow-up from Stockton 12 customer service is exceptional.

sfisher01

Nov 25, 2012

Buying at Stockton12 proved to be an uncomplicated transaction. Everything was explained clearly along the way by friendly people. The only problem I am having so far, is that this is the fourth survey in a 36 hour period and it requires more input than I wanted to give. (25 words). Please stop with the surveys.Thanks again to everyone involved in a pleasant transaction.

VCHENDRY

Nov 14, 2012

WE HAVE ALWAYS BOUGHT HONDA AND HAVE ALWAYS GONE THROUGH JIM WHEN POSSIBLE, ALSO MY BROTHER BOUGHT HIS FIRST HONDA THROUGH JIM. WE LOVE THE CUSTOMER SERVICE THROUGHOUT THE COMPANY. KRISTIE IS JUST AWESOME AND ALWAYS CHERRFUL AND HELPFUL WHEN WE NEED SERVICE. WE HAVE NEVER HAD A COMPLAINT OR PROBLEM IN GETTING SOMETHING FIXED WHEN NEEDED, AND SERVICE IS ALWAYS FAST AND STATISFACTORY.JIM IS ALWAYS HAS THE ANSWERS OR GETS THEM WITHOUT MAKING YOU WAIT, AND IS A VERY FRIENDLY PERSON TO DEAL WITH.HONDA THANK YOU FOR ALL YOUR GREAT CARS & SERVICEVICKIE & CLARK HENDRY

aykhan

Nov 11, 2012

My experience with this dealership was very positive. I bought a Honda Fit Sport for a fair price without the hard sell or any other nonsense. All the employees I dealt with were professional, efficient and courteous. Matt Wisdom was very knowledgeable about the car, and did a great job coordinating the sale. I will be returning to this dealership in the future.

LFairbanks

Nov 10, 2012

Pleasant experience. Everybody was friendly and aswered any and all questions that I had. Would by another vehicle from them in the future if I were in the market for the same Make.

jpaulson

Nov 8, 2012

We had a great experience driving and buying the Accord. Alex showed us how everything worked on the car, and do far we love it.

brmchar

Oct 11, 2012

We saw the exact vehicle we were looking for (color,options) online for an incredible price. We checked at a closer dealership and they could not believe the price that was listed and had a slightly used identical vehicle in stock but would not match the price even on a used car! We went in for a quick test drive--thinking that the price or mileage must be a mistake. We were delighted to find that it was indeed a brand new vehicle and were equally pleased that the salesman was shocked by the online price as well, but did not question giving it to us for that price. He even accomodated our need to leave and come back to finish the transaction in a considerate and friendly manner. We are very happy.Thank You.

bobijo_99

Aug 28, 2012

I went to Stockton12Honda to purchase my ridgeline because it is not available where I live. My experience was great. The people there were very helpful, I couldn't have had a better experience.

amywor

Aug 20, 2012

It took me 7 months of searching, test driving, and researching before I found the car that I wanted. In all my experiences I had the chance to meet a wide variety of car salesman and dealers and I would say that by a landslide my experience with Matt at Stockton 12 was the best. I appreciated the great service, the kindness and attentive detail I experienced during the time I spent test driving and purchasing my car. Matt is the kind of person I would send friends and family to see to get taken care of when buying a car. The Stockton 12 staff was all friendly, accommodating and very helpful throughout the entire process!

misfit01

Aug 17, 2012

negotiated a deal for 443 a month for 60 months. after asking to add the extended warranty and gap insurance they suddenly were able to make the loan 72 months. The extended warranty and gap were only 2200$, so an additional year of 443$ would have been 5316$, 3116$ more. Then the "bank" said only 66Months for 460$ a month. I told them too much a month and then they said well we can do it for the 443$ amount. I said no, obviously I am not getting the best deal. They snuck in additional fees and other items. I told them keep the car and they wanted to cut an even better deal. Then the sales manager came out and said it was my fault i didnt give him all the information or accurate information or whatever. Buy from here and get the lowest price and best deal these are shyster b*tches!

renelefrancois

Jul 30, 2012

I had a very good experience. Perhaps the best ever. This is the third Honda I have had and have had great luck with all of them.Quin Jolly was very good at making me feel comfortable and never tried to sell me anything. He did, however, tell me and/or showed me what might be best for the car and myself.Thanks again,Rene Lefrancois

byuvolleyball4

Jul 28, 2012

The sales employees were personable and only wanted to help us get the best deal. It was an overwhelmingly positive experience. I would recommend this dealership to anyone.

jensens

Jul 17, 2012

Very good experience but a very long day trying to get the right vehicle in but that was my choice... people there are very friendly and cooperative. Have received several follow up calls so that is nice.

allisonbrown

Jul 9, 2012

As a first-time car buyer, I was nervous to spend that much money on something. I did my research though and found the car I wanted to purchase, now I just needed to buy it. My mom, aunt, grandma, and I came down to Stockton 12 Honda just to look at the Honda Civics. I wasn't sure I was going to buy a car. However, Darren did a fine job selling me a 2012 Honda Civic EX (a model upgrade from the LX I was planning on buying). It was a great experience and I would recommend Stockton 12 to anyone. I felt at ease after purchasing the car and everyone was friendly.

James D. Fisher

Jul 6, 2012

Scott Wood was very, very helpful in the purchase of our new Honda Pilot. The buying experience was fast, fair and professional. Thank you very much.

afsweber

Jul 2, 2012

Derron was pleasant and courteous the entire visit. We came in to buy a used car and when we couldn't find exactly what our son was looking for we were headed out the door to continue shopping. Even when we were leaving Derron was professional and pleasant. We were stopped at the door by the bouncer who suggested we take a look at leasing and so Derron bravely drove another car with our son and it only took the 2012 Civic and the right monthly payment to seal the deal. He is a very nice man and we liked working with him.

dglang5

Jun 25, 2012

Everything and everyone was a top notch rating of "5". We were very very pleased! The car is driving superb. We consider ourselves lucky to have been associated with the salesmen of Alex and Ryan.Thank you,

laieboy72

Jun 18, 2012

We came into the dealer and were immediately helped and shown exactly the cars we were looking at. He was very thorough in showing us all our options with the Civic models versus the Accord models and specifically with our concern of gas mileage on the 4 cylinder versus 6 cylinder.He was fast and efficient and attended to our needs and not what he wanted to sell. That was a first for us.

wilhelmjim

Jun 8, 2012

Your staff was very good and thorough. There were some understandable delays and some waiting while they were doing their best to help me. I would have liked to have more of an on-site selection of Crosstours, butI am very pleased with the service and the car.Thank you.Jim

bb1984

May 31, 2012

Darren was fantastic. I let him know what I was looking for and he did not try to upsell me or talk me into another car. Very good experience.

tdelekhan

May 20, 2012

Glenn was great to work with! I would work with him again and recommend him to others! It was a great experience. Thank you Glenn!

juneaudio

May 15, 2012

Worked for a full week via email to nail down all details, esp color. Once we got to the dealership (a 2 hour round trip from home) we got the stereotypical bait and switch. the car we were promised would be waiting for us was not even available. the real unfortunate thing is that no one even bothered to apologize to us for our wasted time and effort. Id recommend you go elsewhereUPDATE:Sometimes you have to stand up for yourself as a a consumer, especially when running into the same old auto dealership stereotypes. Im glad I did via this posting and social media, but I will say that I genuinely appreciate the phone calls that came from the Stockton 12 management. I think they were sincerely sorry and hoped to remedy the situation.

mhowell2011

Apr 12, 2012

I was told to come to Stockton 12 Honda from Lorenzo Case's wife Kelly. My husband and I got to work with Matt, and he was amazing to work with, my husband and I had a great time with him. Thank you again Matt.

craner123

Apr 11, 2012

Alex did a great job on getting me what I had needed when coming in, a new car lease at a great price. Alex negotiated for me to get me the best price that could be delivered.

the94sgirl

Apr 8, 2012

Quin was very knowledgable, helpful and professional. We needed to know the length of the van, he found the answer for us! He made it a very pleasant buying experience... better than we've ever had. Thanks to him and to everyone that stayed late for us!

Hai H

Apr 2, 2012

No suprises, no baite and switch unlike others said that they would beat any price but then find excusesnot to honer it. I found good price and Scott said that he can beat it and he did . Will come back in the near future for second car

hjgood75

Apr 2, 2012

This was the best experience I have had when buying a new car. I had some contact with Mat Wisdom but had decided to wait until the 2013's were out and then look at the Fusion, Honda, and Altima as they were all new.Mat called me and said he could really give me a great deal on the 2012 Accord. I was interested and went to see him. Everything went well and we concluded the purchase in a couple of days. It was a good experience and I am pleased with the Accord.

Phil Mallinson

Mar 26, 2012

We were completely satisfied with our car purchasing experience at Stockton 12 Honda. Everyone we had contact with treated us with the upmost respect. Alex was great! Devin Butters was especially helpful in the Servicing Department. We would feel confident in recommending Stockton 12 Honda to anyone. We feel the dealership considered us a valuable customer, and treated us with respect and very professionally. The red roses were a nice "extra" touch and we were offered treats several times. Everyone was very friendy and accommodating.

mcravens

Mar 15, 2012

We didn't know about 1st months payment at signing until we signed the finance papers.I felt that they could of mentioned it during the negotiations.

janlgeo

Mar 13, 2012

We appreciate so much the service we received while in the dealership. Darrin took the time to fully explain and answer all of our questions and concerns. He was respectful and patient with our many inquiries. He worked hard to get us into a new car that suits our needs with a payment that fits our budget. This was by far the best experience we've had while buying a car. Thank you.

bwalker1234

Mar 6, 2012

Mathias did a super jobtreated my with concern and kindness was very professionalgreat customer service skills Has gone out of his way to see that i am completely satisfied

BrittanyStone

Feb 22, 2012

Because Glenn Stone and the Stockton 12 staff made me feel comfortable and welcome. They provided me with water and a snack. Glenn Stone truly believes in the product he is selling. He was excited and was forthcoming with all information regarding the car itself, the financing and anything else we were concerned about. Thank you for a great experience and my perfect car!!

kdgibbons79

Feb 22, 2012

Darin was very nice to work with and I felt he was very professional and helped us get the car we wanted at the right price

Captains cove

Feb 16, 2012

I went to your store to ask questions and check out used SUV's. Travis greated me and after looking at the SUV's I told him I wanted to know more about the Pilot. There was only two on the lot a new basic model and a 2004 with high miles. I told Travis that my in search for Pilots I had only found older models with high milage. Travis told me that Honda is having some very good incentives on new cars. He showed me around a Ridgeline tha tinterested me. Ihad to leave but brought my wife to the lot on SUnday where we whouldn't be bothered by pushy salesman. She was abviously interested in the new Pilot. On Monday I returned and was greatede by Greg. (Travis was off) Greg was friendly and refreshingly not pushy of assertive. I traded in two vehicles and together with Mr. Tuft the sales manager we arrived at a fair deal on a new Pilot that had just been delivered. The whole experience was refreshingly friendly and I felt that your employees worked as hard at making the deal as I did and thqat we all worked together. I have told several of my friends about the positive experience we had and I will continue to tell anyone else who talks about buying a car. Thank You

theenloes

Feb 11, 2012

I was greeted immediately and paired with Quin as I had requested. He sold my husband and I a CRV a year earlier. Quin listened and was able to obtain the exact Pilot that I wanted. There were a few things that needed to be done on the Pilot before I took it home and Devon was maticulious in taking care of them (just as he is every time I take one of my cars in to be serviced). Robert Henrie did the finance paper work and we had delt with him before as well. He was wonderful! I was pleased with the final price and the way everyone worked together to ensure I had everything I needed and wanted. This is the 4th or 5th Honda we have purchased from this dealership and we intend to keep doing our business with them. I tell my friends and family about them all the time. Keep up the good work....your awesome

RebeccaBatt

Jan 21, 2012

I did not have a positive experience at this dealership and could not recommend it to others. I didn't feel that the salesmen were very honest or genuine and I wouldn't buy a car at Stockton #12 ever again.

nora l fifield

Jan 20, 2012

Kel, Brandon and Tom were great. I have credit problems but they worked with me and found a solution where I was able to have a car so I could continue doing foster care as a car is required. My old car had died on me. I am so thankful for their determination.

victorjaeger

Jan 8, 2012

I was surprised that Honda would have a care my wife likes. Our preconceived notion was that Honda sold grandpa cars. The Civic Si is a great looking quick car. Travis did well to get the car and the price right.

Linda K. Brown

Jan 1, 2012

I began my search on the internet and became in contact with Matt Wisdom. He was very helpful, kind, insightful and I had a very pleasant experience.

stmolloy

Dec 21, 2011

I am very happy with my experience at Stockton12. Scott made the whole process effortless from the moment I walked in, until I drove off the lot with my new car. Tom, who drew up the lease was great as well, explaining everything simply and honestly.

jpocock73

Dec 14, 2011

It was great to work with Kel in buying our new pilot. He answered all of our questions well and helped me understand how to use the nav/dvd system. My husband was a little wary as we first were leaning toward the touring pilot. He thought it would be cheaper to just put a nav/dvd system in. Kel was very informative in how much a system would be to install ext. and told us the pros and cons of each system. We ended up going with the touring because of all the system does. It is a vey nice car and I love it. Kel was very helpful in resolving all of our concerns. I would be happy to refer anyone to him or this dealership. Thanks for all of the time spent with us! We really appreciate your hard work and expertise.Sincerely,Kim and Jon Pocock

felixjensen99

Nov 30, 2011

We were met by two very friendly employees of your dealership. We had bought our previous three cars and the last one, which we traded in, was an exceptional vehicle. The only thing we would like, would be a little longer warranty. The present warranty, if I understand the paperwork, is for 3 years, 35000 miles. We would have liked a 5 year 50,000 miles warranty, the same warranty we had on the Honda Element that we traded in. We must say that we had a very pleasant experience. Thank you.

GMLEONARD

Nov 30, 2011

Everyone from my salesman, to the finance guy, to the sales manager were great. Everyone was very friendly and very capable. All of my questions were answered with efficency and confidence in the dealership and the product. I was made to feel comfortable and relaxed from the moment I walked in the door. The saleman was available immediately and began assessing my needs, wants and concerns. At no time did I feel pressured to do or say anything. I felt great as I left the dealership with my new car knowing that the dealership and all of it's employee's are there now and will be in the future to assist me with any automotive service needs or repairs. It was the greatest car buying experience I have ever had due to your great staff. I really love the car and would recommend the car and your dealership to everyone.

KAHead15

Nov 23, 2011

Our family had visited other Honda dealerships in the valley and had unpleasant experiences shopping for our new Honda Pilot. We felt that many of these other prominent dealerships treated us in the stereotypical "used car" sales fashion (high pressure, gimmicks, etc.). We initially visited the Stockton 12 dealership because their inventory selection of vehicles was better than other dealerships in the valley, and they had the exact vehicle we were looking for. From the moment we arrived to our departure after the purchase of our 2012 Honda Pilot, the team at Stockton 12 were terrific. Scott Wood, our sales consultant, was a consummate professional, who we could tell had our best interests at heart. Overall, I would highly recommend this dealership and Scott to personal friends and family. Thanks. Kyle Head and family

tmullineaux

Nov 4, 2011

Purchase of our new Honda was based on value, quality and affordability. Alex provided solutions for us to all of the above. More importantly he went out of his way to find a car that fit our needs and budget.

margaretpw

Oct 20, 2011

Everyone was so friendly and easy to work with. I felt very taken care of and really felt that I got a great deal from a great group. Car buying in the past- granted many years ago- was a tramatic expierence, but not with the crew I had!!! Thanks to your dealership, and a special thanks to Scott!

meganlyman

Sep 1, 2011

Jason and Mat were very helpful. They took the time to show me multiple cars and help me get the deal that i needed and wanted. Jason and Mat were both extremely friendly and made sure i was taken care of.

StaceySoldan

Aug 30, 2011

Matt Wisdom was great to work with and was able to help us pick out the car we wanted and he kept us updated on everything. We really enjoyed working with him and would recommend him to anyone.

philduke

Aug 29, 2011

I'm 64 years old and have purchased many cars over the years. This has been the best experience in making a car purchase ever! Terry was excellent. He answered all of our questions and was very knowledgable on the Honda Pilot. He gave us the grand tour of the Stockton dealership including where to bring our Pilot in for future service. Everyone we were introduced to was very friendly and helpful.

jtg300

Aug 11, 2011

Glenn was fantastic to work with. HE was friendly, very thorough, and made sure that everything on the car was taken care of before i got it. He delivered on what he said he would do and it was the best dealership experience I've had. Thanks!!

bpaulsen934

Aug 7, 2011

From start to finish, the process of purchasing our new 2011 Honda Odyssey Touring has been exceptional. Professionalism, courtesy, sincerity, and most of all, Customer Service were evident throughout the entire process (ordering, parts, financing, delivery, instructions, service questions, etc.). Each person I worked with presented the utmost level of each attribute I listed above. I would absolutely recommend Stockton 12 Honda to anyone. Customer Service is the most important thing to me when shopping for a product and you guys hit it out of the park. Keep up the great work!Thank you, Brant Paulsen

kstringham

Jul 15, 2011

It was a great experience working with this dealership and they had the right car for us. Jason was a great sales rep. Very informative and friendly and not too pushy.

PHXTraveler

Jul 13, 2011

We were traveling through Salt Lake to Phoenix. Our AC quit working, so we showed up first thing in the morning to get help. Randy was great, got us right in. Thankfully it was an easy fix. They took care of us and we were on our way home with working AC. Thank You!!!

coryh

Jul 12, 2011

I hate to say the price was great because car pricing is scary. I did however ask for quotes via the internet from your dealership and (3) others. Terry at your dealership was the most upfront and as I don't like to "Play Games" I worked with him to purchase.

jd

May 30, 2011

My favorite part about working with Shane and his team at Stockton 12 Honda was the atmosphere. I can't name all of the people we delt with because there were no less thn 10 of them. Everyone was friendly, sincere, and made my wife and I feel right at home. I shopped around for months beforehand so I know we got a great price. I'm a happy customer and look forward to what I'm sure will be an impressive service experience.

chadambrose

May 18, 2011

Travis Iancono and his manager Jim did an outstanding job ensuring that our needs were met. So far we are thrilled with our new purchase. In working with Travis we did not feel pressured to buy a certain car rather there was sincerity that we find the right fit for us.

edpettersson

May 3, 2011

work was not performed as stated on the service sheet, do not trust that other services were performed correctly.I would never recommend this dealer to anyone. I will go back to Ken Garff Honda for my services even though it is further away from home. Did used to have my service there and thought I would try Stockton 12 as it was closer, what a mistake.

rambahadurbasnet

Apr 29, 2011

They made me feel like I was important. David provided important insights on what kind of car to choose from those varieties based upon my needs. I would have loved to know who would be qualified for the deal the dealer had advertised online. I ended up paying a lot of money because they told me I was not qualified. Had I known the requirements, I would have never gone there the first thing. Anyways, I ended up buying just to build up my credit so that I wouldn't be disappointed next time.

aflorang

Apr 12, 2011

Aladdin was very helpful and willing to work in my budget and find what works best for me. Any questions or concerns that I had were addressed quickly and efficently. I was very nervous about leasing a new car and having a car payment, but I felt comfortable after dealing with Aladdin and the dealership. Thank you!

kim harris

Apr 11, 2011

i had a new car buyer experience best of all i have had and i buy vehicles every two yrs so i have bought alot of vehicles in my time yur whole sales group treated us great thanks kim. iwill recommend this dealership to others. i also was happy with your finance personel also.

fishinwop

Apr 1, 2011

The service and friendliness we received was second to none. Mat was very knowledgable and willing to help in any way he could and answer any questions we had. The entire sales team did whatever they could to make us feel welcome and un-pressured and also worked with us to reach a sales agreeement that we believe was fair to both parties. My wife and I will certainly recommend Stockton to Malone Honda to anyone looking for a new or used car.

minafujiwara

Apr 1, 2011

It was a great experience with Honda. We really appreciate it. Not only Aladdin, but also Tom the finance manager did very good job finding a great rate for us. We are very happy about everything such as product, relationship, and deal.It definitely made us to buy a car and will be back again.Thank you.

mchauvet

Mar 28, 2011

I was impressed by Stockton to Malone Honda's friendly and knowledgeable sales staff. I spent quite a bit of time looking at Toyoya Corolla and Hyundai Elantra. The salesman offered me a snack and a softdrink. None of the other dealerships did anything like that. That certainly adds more value to customer service. The new vehicle pricing was was fair and I was given an adequate amount on the vehicle I traded in. I WILL recommend Stockton to Malone Honda to my friends.

gmort75

Mar 24, 2011

We were greated quickly by the sales staff. We already had an idea of specific vehicles that we wanted to learn about and test drive. Our salesman was very helpfull and knowledgeable. He answered all of our questions and showed us several vehicles that matched what we were looking for. He shared his personal history and opinions on the vehicles we were considering that helped us decide on the right car and plan for us.

mindycolby

Mar 23, 2011

As I mentioned in the last survey, we had a great experience working with Quin. He was very helpful in only showing us what we were interested in and what we could afford. He was also helpful in getting the payment where we needed it to be. We couldn't be more happy with his service and also the service of the man in finance (sorry, I forgot his name). I had a question about getting something added to the back of the CRV to protect the paint from my dog jumping in and out when Quin called me yesterday to check in with us and Quin was very quick to let me know he would figure out what kind of price and discount he could get for us. We had a great time working with Quin and wouldn't hesitate to buy another vehicle from him and refer him to friends and family.

NinaBeach

Mar 17, 2011

Our experience was FANTASTIC! Our salesmen were not pushy, they were very good listeners and tried, then achieved everything we asked for. We had some bumps in the road - for instance when we tried to test drive some of the cars 2 of them had dead batteries and one was out of gas. They were very professional and handled the situation eloquently. We were shopping with a 3 year old who has lots of energy and doesn't sit still very well - they helped entertain him, get snacks, etc. Overall, it was just a great experience. We will definitely be back in the future.

tcolotla

Feb 26, 2011

Jim was an outstanding and very personable sales person. I truly enjoyed the experience. Keep up the good work. The LHM family does a great job. This is the 6th new car I have bought from the LHM family. My wife is even thinking about joining the LHM family as an employee in the future.

Bill Strickland

Feb 17, 2011

This was such a pleasure that I never really felt the apprehension that I have always been plagued with during my 50 years of doing business with dealerships. Bruce was excellent, acting just like he was more interested in making and keeping me happy than in selling another vehicle. Tom was very friendly and well organized. The financial portion was flawless and smooth. I have dealt with Christie for years in the service department. She is an outstanding employee, friendly, extremely helpful and knows more about Honda vehicles than the guys who designed them. In addition, she is just a very, very nice person. I hate to lose her as my personal service advisor, but if you do not promote her to department head, you are going to make a huge mistake. She will remake the service department into her own image, and this will be very good for the customers and the dealership. She brooks no errors or maltreatment on the part of anyone. I would suggest that you assign Bruce to evaluate the entire sales force and anyone who does not meet his standards goes out the door. All of this from a retired plant manager with years of experience with people in sensitive and not so sensitive positions. Thank you all for making this a pleasant experience for both me and my wife.Bill Strickland

Robert Wicks

Feb 5, 2011

Toni and Brandon were willing to work with me by phone and e-mail during a very busy time in my life, when the other dealers were not. Toni found me the perfect car for my family while staying within the budget that I set. My wife and I have been recommending Stockton to Malone Honda to our friends that are thinking of purchasing a car because of the excellent service we received. Thank You,The Wicks Family.

meldor

Jan 31, 2011

I was happy with my experience with my online search for the vehicle that I was interested in. I found the color that I was looking for, and the options that I was in the market for. I was also satisfied with the price quote,as a start. I felt that I would have a pleasant experience from my dealing online, and that did turn out to be the case. I would certainly recomment your dealship to friends.Dorothy Purcell

ahrens1

Jan 22, 2011

This is our fourth car from STM, and every time we have found that the sales people are very friendly and they know all the details and the features of the vehicles we decided to purchase.This time, Quinn was so helpful and patient with our questions. He has followed up with us several times to make sure we are happy with our purchase. Each time we have been comfortable with the finance manager, and this time was no exception. In fact, Tom was the best and most efficient finance manager yet. He was thorough in his explanations and answered all our questions.Monica, the customer service manager, is an incredibly talented person who resolved an issue with our payoff to Honda. She took care of our request in record time and was very friendly and professional.Overall, we would give the dealership 5 out of 5 stars. They really couldn't do a better job.

mwrecord

Dec 23, 2010

Our experience at Stockton to Malone was an extremely positive one. Buying a car can be a grueling experience. Shoaib was personable, prompt, and highly professional. I will continue to deal with this dealership since their service bay is one of the best in the valley and they have excellent customer service.

bkorth

Dec 16, 2010

Godo experience. Sales and finance to all they could to make a it a good experience and we walked out happy in the end. The back and forth price negotiating got long but they were understanding. Did their best to get us out the door once a decision was made. Have called us a few times to check if we have questions which was nice.

coalville

Dec 12, 2010

This dealership is pushy ...Glenn was all right, I guess but after 3 hours when I got up to leave he insisted it would only be another 30-45 minutes. It was almost 2 more hours. I don't like night driving, the days are short at this time of year, and I had an hour drive to get home and it got later and later.(I did eventually have to drive in the dark for half the trip).In addition I was lied to about how much the CRV can pull: the general manager told me 3500 and it is really 1500...I was about to purchase a Subaru Outback and that really can pull 3000 so would have been a factor had I been told the truth.I did buy a new crv, I guess the price was ok, nothing great as I was underpaid for my trade in, (imo) but I'd never recommend StoM as a place to do business. I pray that the car is as good as my Honda Odyssey as I keep cars at least 10 years. I asked Glenn about the light going on when I open the door as figuring out how to do that on Hondas has been a problem for me and he said just turn the light on, which was wrong...if I do that the light stays on so I have to turn it off but I know there is a way to have lights go on when you open the door and he should have answered that question correctly (I still don't know how but will eventually figure it out).Right now one of the "idiot lights" is not going off so I may have to go back for service on that...one day old...yuck

foconer

Dec 9, 2010

The staff (John, Kel, and Tom) are very respectful and accommodating during and after the transaction. Although it took 4 hours of hard negotiation, John was able to keep his highest level of professional attitude wherein me and my wife still felt very comfortable. We ended up with a great CRV with a "good" price because some of the accessories I would like to have didn't came through with the price I wanted, but the APR that Tom was able to get was excellent. Please continue with your professionalism and I will definitely recommend your dealership.

BrandonJones

Nov 20, 2010

These people are rude and pushy. We went in to just see what they had. We looked at a few of the cars and didn't like any of them. But the sales man wouldn't stop hounding us. Even after we left they called and kept trying to pressure us into buying a piece of crap car. Do not go there even if you are desperate.

marksaltlake

Nov 19, 2010

I was very happy with my experience in purchasing a 2011 Honda Civic from Stockton-to-Malone Honda. In particular, Shoaib Khan (the Sales Consultant) demonstrated the highest professionalism and provided extraordinary service. I intend to recommend Stockton-to-Malone Honda, and Shoaib Khan, to all of my friends, management associates, and people working underneath me. Congratulations on a job well-done.

trefon

Nov 1, 2010

Buying my new Crosstour was a great experience thanks to both Trefon and Alex. They were absolutely great to work with and were the reason I bought the car. They both went above and beyond and it was greatly appreciated. They both should be highly commended. I will readily refer all my friends and family to them.

mapston916

Oct 5, 2010

Our whole experience at Stockton to Malone was positive. The car selection was excelent and the store was immaculate. Everyone was curtious and friendly. Tim was very friendly and receptive to our needs and questions. He took his time to explain everything to us. Would come back again.

tntprovost

Oct 2, 2010

Shawn was an awesome sales guy to work with. He was very friendly, and really listened to us to make a deal that worked well for us. We had a limited amount of time to work with, and he worked quickly to get the deal done. After I purchased the car, he was very thorough with making sure I got a lesson about everything in the car. I love my new Odyssey! Thank you for making it such a great experience for me.

oneware

Sep 27, 2010

I came to the service center with a problem with my brakes. First of all, I am an idiot when it comes to car stuff: I do not have experience with successful car repairs, and I don't know a whole lot about vehicle maintenance. But Devin did a fantastic job explaining what needed to be done in order to repair the brakes. He helped me understand what was wrong, and helped me feel better about the service that needed to be done to fix the problem. Devin was the reason my experience went from something that had the potential to being bad to being a good experience.

bell20

Sep 20, 2010

I was able to purchase a 2010 CRV-EX on Sept. 17, 2010 at Stockton to Malone. I went through internet manager John Chuidian. Being able to get a quote first from the internet worked great for me. I was able to then meet with John C. and he was able to answer all my questions about the CRV-EX. He took great care of me and made sure I was 100% satisfied with my purchase. He got me the pricing I wanted and I was able to get the financing that was pleasing to me. I can't say enough how much I love my new CRV and it's become quite popular at work and I've made sure everyone knows where I purchased it and with which salesperson. John C. has followed up with me even after the sale to make sure I was still happy with my purchase which has meant a lot to me. If you had a "6 Excellent" choice I would give John C. all sixes. Thanks for the great experience and for employing people such as John C.Thanks!

tmakpbaga

Sep 14, 2010

It was great to have Christie meet with me at the dealership. I have had poor experiences with service staff at other LHM dealerships- where on two separate service calls I wasn't believed about the clutch slipping and yet when my husband brought the car in they said it indeed needed to be replaced. Having a female as a contact gives women a contact where they feel they will be listened to, not talked down to, and not taken for a ride because they don't know cars as well a majority of the time.

scottdavis

Sep 13, 2010

I live in Lehi so coming up to Sandi is a little out of the way, but I've always felt it was worth the drive for the friendly and quick service. The wait is never too long and my kids love the complimentary popcorn and kid area. I appreciate the service technicians paying attention to other problems and making me aware of these issues along with offering suggestions on fixes.

10cow

Sep 9, 2010

Shawn was willing to work with us in a few different ways a couple of them are 1.he made sure the vehicle that we wanted was available to us the next morning after we test drove it. 2.He was patient with us while I was at work and my wife was in the store trying to fill out paper work until I could make it in. Shawn was a very friendly person and was understanding of our needs and wants. Thanks for the great work and service.

8E411

Sep 3, 2010

Christie Nichols plays a large role in my family's continued relationship with Stockton-To-Malone Honda. Unfortunately it's rare these days when you get really solid customer service - but I receive it EVERY TIME I come to this dealership. I have bought my last four cars from Stockton-to-Malone, and you have every chance to sell my next car to me.Christie bends over backwards to make sure any issues with my Pilot are taken care of, and getting a service appointment is never a problem. I can't praise her professionalism and courtesy highly enough.

ChuckGerhauser

Aug 30, 2010

Lara searched on line on the USAA website. We also had some service done at the dealership for our CRV. We had narrowed our search to an Odyssey and Sienna and test drove both. My wife and I were very impressed with Jim Gibbs knowledge of Honda vehicles, the competition and specifically the Odyssey. He was very honest and provided a ton of information about our car and why Honda did or didn't do things and how it compared to the Sienna. We wanted a dependable, functional and safe vehicle for our family and knew the Honda was the best choice. We feel very lucky to have come into the store without any contacts and were able to link up with Jim and get his expertise and find the last Odyssey with our features and color. We feel confident in the service department and look forward to driving our vehicle for years to come.THX, Chuck

millertime1023

Aug 28, 2010

i feel they gave me great service and was very open on my needs at the time and i enjoyed my time at the dealership.i thought sa , clayton , and craig i did everything they could to meet my needs. i really felt that when i left there that they really do care and not just trying to sale a car to me.

mamachub

Aug 19, 2010

I am totally satisfied with the service I get when I enter your dealership. I bought my car from Stocton and Malone and have done all of my service there since 2007. I am always greeted in a friendly manner and am recognized by three of the different service department people and feel like we have a good relationship with each other. They all go out of their way to listen to my concerns and to get me the best possible pricing. I also know and enjoy 3 of the shuttle drivers the last one being Tony.I have even been surprised by a couple of car washes at the completion of my service which was a very nice suprise.

watfor

Aug 7, 2010

2 weeks after buying our F350 we had mechanical trouble - on our way out of town, on a holiday weekend, for a family vacation. We contacted the dealership, had the truck towed in and the promise of a rental to enable us to finish the vacation. Approx. 2.5 weeks later we picked up the truck after the repairs, hooked up the camper and took the truck for a test drive. The truck started overheating when we would reach a hill (i.e. I15 at point of the mountain). Returned it to the dealership and had it back within a day. Through all of this we have been treated with courtesy and everyone has been very responsive. It's a situation that could have created a feeling tension or defensiveness, but did not. At no time did we feel a lack of support or lack of concern for the situation we were in.

leiaorgana58

Aug 6, 2010

Brad was a good listener for my needs, I didn't feel rushed and felt like I could take my time in deciding what vehicle I was more comfortable with. I considered his communication to be very genuine and sincere. Brandon & Tom were also very easy going and were willing to work with us as best as they could with our financial needs.

jarm11

Jul 30, 2010

The experience with Stockton To malone Honda was great because the employee's were very friendly and gave my family wonderful service. They were great at answering all of our questions and giving all the right information about our purchase. We will definately be back and give you more buisness and referals in the future. Sincerly, Joseph Armstrong

cobrastangs

Jul 28, 2010

Willing to negotiate with us. We felt that we were given a reasonable price for our trade-in. Fast service, friendly and not too pushy of staff. They were efficient with their processes of explaining all the paperwork, answered all questions that we had.

jmilh002

Jul 27, 2010

My experience with SMH was nothing short of perfect. Toni Blackwell provided top notch customer service, and made sure everything went as smoothly as possible. I will never purchase another vehicle without contacting Toni first. In fact, I have already suggested that two family members give Toni a call before they purchase vehicles they are looking to buy!

rossanthony

Jul 26, 2010

The staff was outstanding in customer service. Ken picked me up at the airport and brought me back to the dealership.It was one of the main reasons I selected the Pilot.I will reccomend the dealership to all our employees and agents.I hope that the service experience is just as positive.

lbeglari

Jul 20, 2010

We had a great experience buying our Accord Cross Tour. Michael Okei was wonderful and pleasant to work with. We were there until 10:00 PM and Michael was attentive and did not leave until everything was completed and the review of the vehicle was complete. Thanks

Bruce Libby

Jul 10, 2010

I'm not competent to rate the quality of the technician's work, so I checked N/A. The Service Adviser that provided exemplary customer service was a young woman with dark hair and an enthusiastic, outgoing manner. She dealt quickly and effectively with the only complaint I had (minor irritation at not being able to connect my iPad to your wi-fi network) by getting another employee (from where I don't know) who was very knowledgeable about Apple devices and had me connected in a few seconds. Both of them have exactly the kind of personality that makes for superior customer service. I'm sorry I don't know their names and I didn't see either of them around when I left, so couldn't thank them personally.I chose to bring my wife's CR-V to S2M Honda because I was very impressed with the Service Dept manager who spoke at the new owner briefings I attended when I bought a new Fit a few months ago (I attended twice because the chicken and brownies were great!). At this point I am certain we will be bringing both cars to you for service.

bktodd

Jun 10, 2010

I gave customer service a rating of 5 because all of the employees were very helpful and they were all very kind. One of the service workers gave me his card and told me that I could call him for any services and he would take care of me. I really like this dealership and I would not go to any others.Every employee treated us very well and they were all very friendly! That is why I gave friendliness a rating of 5.Our sales person, Toni Blackwell, was outstanding. She answered every question that we had and was very knowledge able about what she was doing! The overall experience was just great! They got us what we needed and they did it very nicely! They treated us with respect and I would be more than happy to go back for more service.The prices were a little lower than average. I would have liked to pay a little bit less, but I won't complain.

nascarfan

May 23, 2010

So as you can see in my previous review, I was so impressed and happy with my car buying experience as well as the awesome sales staff especially Brandon "Slim" Heaps, that we went back two days later and bought another new car.This time we bought a new 4 door Civic. So thats 2 brand new cars from the same dealer in two days. That should tell you how impressed we were with our salesman as well as all the staff at Stockton to Malone honda.We couldnt be happier. These guys have us as customers for life, I wont even consider buying a car somewhere else.keep up the good work guys.

Meremeister

May 14, 2010

My husband and I went to the Stockton to Malone Honda dealership back in February while we were in Utah looking for houses (we moved here from Florida just a few days ago). While there, we met Alex Schneider who was beyond helpful, and very nice! He wasn't pushy at all and we instantly liked him. Therefore, we kept his card until we moved here and went back to Stockton-Malone Honda last week because of the positive experience we had already had with Alex.While there on Monday, we met John Chuidian, who was also extremely nice, energetic, and FULL of knowledge. I think he knows the Honda Pilot better than Mr. Honda, himself :) Seriously, though, he did a great job, was extremely thorough and helped answer all of our questions, and even questions we didn't know that we had. Then, when we made the decision to enter into a lease on the Pilot, they were both very helpful and made the LONG process well worth it.Overall, we have had a great experience with the dealership and would definitely return. These were the two nicest, and in our opinion, best, salesmen we have ever worked with.

chocolatelover

May 12, 2010

I gave them a perfect score because I am completely happy and satisfied with my purchase. I came in and was welcomed immediately by Brandon "Slim" Heaps. He helped me find the exact car in the exact color that I wanted. He bent over backwards to make me happy with my purchase. In the end, I got the black 2 door Civic that I had set out to find. I LOVE my car!Everyone I worked with was great! The managers came out to talk with me. Everyone seemed so friendly and made me feel at home. I got a great deal on the car (I did my research). They walked me through every step of the purchase process. And the best part was that they were patient with me since I am not always the easiest customer to deal with.I would definitely recommend them, and actually have recommended them, to anyone! My brother got a SUV styled car from there and he loves it as well.

mferrin1

May 6, 2010

We had an excellent experience with Stockton to Malone Honda. We were there for a few hours negotiating on a price. They were patient and bent over backwards to make sure we got a deal we could afford and the vehicle we really wanted. They gave us options and really explained all the choices to us. We bought a new Odyssey and we found a little scratch on the front. They came to us, brought us a rental car and took our van in to get fixed by someone who specializes in this. When we went to pick it up you couldn't tell where the scratch was and they had refilled the tank of gas. We have had numerous phone calls making sure everything is going great and answering questions we have had. We will for sure buy our next vehicle here. They are really taking care of us.

kmjb2009

Jul 18, 2009

Had to return car after two weeks and stockton to malone honda breaking the contract, when we returned car they wouldnt return our down payment and want 500 dollars for mileage, deatiling and restocking fee! Car was still spotless when we took it back it hardly needed any detailing. and it was thier fault we should not have to pay a restocking fee let alone for any miles!

dlpetey

Mar 26, 2009

About 15 days after purchase I noticed that my used 2003 Odyssey wipers would not run continusely. I feel I got a California spiff job to pass safety. I took it to my mechanic to find the real cause. My wiper motor was shot. He indicated that it was extreamly unlikely it was working in the last month. The service department wanted $95.00 for a diagnostic since my machnic wasn't Honda certified. It took me an hour and 5 people to get them to cover it for no charge and to replace the motor as covered under my warranty. The service manager said it would be done by about 5pm. Since I hadn't heard anything from them and they closed at 5pm I called at 4:30 and was told it would take an extra day. When I indicated that I was told 5pm and it would have been nice to recieve a call letting me know the time would be longer, the lady told me the service manager had said hopefully it will be done about 5, but he was thinking it would be longer. So aparently I was to read his mind and know it would take 2 days. When I told her that for the future it would be nice to make sure the customer understood the time frame and a update call would be nice, she got sarcastic and said "Thanks, I'll put that in my notes."The customer interface is terrible. I was given the run-around, and the only reason I was taken care of was I refused to take no for an answer. The people were rude, and cared nothing for the customer experiance. I plan on taking it to my machnic after to ensure the work was done and done correctly. Also I would not buy a car from them again.

crabshaq

Mar 6, 2009

The service has been the worst I have ever experienced. They never call back, or give you any status on your car. We had our seats cleaned but instead of them actually cleaning them they sprayed this white crap all over the back of the car, and didn't have "time" to clean the mess so we are stuck dragging it back out there so they can clean what they cleaned already.

SEAN123

Dec 9, 2008

I would not come back to this dealership not would I recommend this dealership to anyone. Bought a 2008 Accord there in May, everything was going goodexcept when we met up with the finance guy. He was rude and pushy. He was trying to add $500 extra on top of the car and when I noticed the $500 and demanded an explaination, he got real frontational stated that he did have time for me. I had to get his manager involved and spent another hour there to rewrite the paparework. Five months later, the brakes on my car is squeaky and they blame on my driving condition. The bottomline is that this place sucks and they are extremely rude when it comes to warranty work. STAY AWAY FROM THIS PLACE.

natalie3232

Jul 18, 2008

Very Poor Customer Service. Their sales tactics are very manipulative and belittling and full of false promises about trade in values, interest rates, etc. When I purchased my car they told me they would have the gas tank filled and have my car detailed, but when I picked it up there was less than a gallon of gas in the car and the inside had sunflower seed shells all over and I could write my name in the dust on the dashboard. I wrote a letter and called about my unplesant experience and they never responded. Once they got my money, they stopped I was no longer important. My father, boss and brother all had negative experiences here as well but were smarter and bought their cars from another dealership. I wish I would have done the same.

Jolynn191978

Jun 7, 2008

We went to buy a Honda Fit 2008. After 3 hours of negotiation, with repeated shameful tactics like "we have to make money too" and "why can't you just accept you want too much" we agreed to a price on a base model--no extras-- to be delivered the next day. All that and we were willing to pay sticker price!! They kept adding extra fees to the sticker price once we were in the office!!! We paid a deposit and didd all the paperwork. But, the next day, they called to tell us that they would only sell us our car now for $2500 more due to fancy wheels they had put on the car. We demanded to know where was the car we had paid for and agreed to. And they acted like we had stabbed them in the back for not paying for the extras that were added and we were being unreasonable!! DO NOT WASTE YOUR TIME WITH THIS DEALERSHIP!!!

erickal

Feb 28, 2007

The experience with the sales department was fine. I felt like we agreed on a fair price, and they worked hard to get the color I wanted. However, everything went downhill from there. During the financing portion of the transaction, the finance guy did his best to sell me on an extended warranty. In the process of considering whether or not to buy the warranty, I asked if I would be required to purchase all of the dealerships recommended services to avoid voiding the warranty. His respose was that not only was it not required, but was included within the scope of the warranty, so those services would be paid for. That seemed a little odd to me, so I asked again, and he assured me that it was all covered - "you'd be good to go". Based on his responses, we agreed to purchase the extended warranty, and were excited about not having to pay for the expensive recommended services every time we took the car in for an oil change. Later in the week, we had occasion to go by the Stockton to Malone service department, and as my wife was waiting she spoke with a service department worker who informed her that the recommended maintenance was not included in the warranty, and also confirmed that if we don't follow the recommended services, the warranty would be voided - as we had initially suspected. Obviously I was upset, so I went back to the person who sold me the warranty, and explained what I had found out. He claimed that it was a misunderstanding, and he had no idea that the recommended services even existed. He thought all you had to do was change the oil. He had been with the company for 5 year and I had a hard time believing that he didn't know about the recomended services, so I went to the manager and explained the situation. He also claimed that he didn't know that there was a recommended service plan, and then proceeded to tell me that the service department has to make money too, which they do through the recommended service plans. Once again I found it difficult to believe that he didn't know about the recommended services since the prices of each of the recommended services are displayed in big letters when you first walk into the service department. The bottom line that I wanted to know was what was required for me to do to avoid voiding the warranty. They were not able to explain, and agreed to contact the service department to figure it out. After that, I gave up on the extended warranty, and asked for a refund. They told me they couldn't refund the money on the spot, but would send a request to the warranty company who would issue the refund. 2 weeks later, I received a check in the mail from Stockton to Malone for the amount of the warranty less the sales tax. I'm in the process now of trying to collect a refund of the sales tax (approximately $100) but the person who sold me the warranty will not return my calls. I've left 3 messages over the past 3 days. I will not return to this dealership.

dbanks

Nov 18, 2006

After negotiating a firm deal (including manager approval) over the phone---and reconfirming the offer before making an appointment to buy later that night -- this dealership reneged once they got me into the showroom. During the process of breaking their word, they were rude and conniving displaying all the worst failings that plague the car buying experience. If only Karl and John knew how their good name is being besmirched. Potential buyers beware.

MichaelS

Oct 11, 2006

I bought a new 2006 Honda Accord from Stockton to Malone in June of this year. Shortly after purchasing the car, I noticed damage to the finish of the vehicle. It is now 4 months later, and the damage is still there. The dealership has worked on it for a total of 5 weeks, and it isn't repaired. They have refused to offer me a rebate on my original purchase price or allow me to trade for another vehicle. I did not get what I paid for and feel totally ripped off! Stay away from Stockton to Malone Honda!

saintjohnson5

Aug 29, 2006

My experience was not positive. The salesman I worked with was very nice. His sales manager, however was extremely "high pressure". After I told him what I wanted to pay for a new CR-V he showed me the invoice, wrote my offer price on the form and asked me to sign it.I was also very annoyed at the constant question "Is there any reason why you wouldn't give us a perfect service rating?"My last complaint was that after we had agreed on a price I came to find that the prices for a few of the "extras" were added to the agreed price. So be careful to look closely at what is included in the final bill.

onemorejennifer

Jul 13, 2005

Ben Huntsman is by far the best car salesman I've EVER met. We told him what we were looking for (a particular year and model of a used car), and he only showed us what we wanted--we weren't pressured in any way to purchase something else. We left to look at other dealerships, and when we came back, he showed us a car that had just come it that was exactly what we wanted. Unfortunately, it had just sold over the phone, so he tried to make things right and gave us a great price on the car we bought--no haggling.<br><br>Ben talked straight with us (hard to find in car dealers!) with no pressure at all. Plus, he totally made us feel like he was working for US, not the dealership.<br><br>The dealership itself was so down-to-earth and friendly. The service department there is wonderful as well. Highly recommended!