Used Cars for Sale at Stokes Mazda in North Charleston, SC

JP-Mizzy CX

Feb 1, 2016

I have been through the ringer when it comes to my vehicle but the staff has always been helpful and doing whatever they can to ensure I leave satisfied. They're an excellent service department and treat you like family. The mechanics and staff there work very hard and look over everything before the car leave the lot. I'd like to give a personal thanks to the service manager Curtis Hackeloer, and the staff members Rich, Heather and Hillary for helping me with my car issue.

Angus Mazda Lover

Jan 25, 2016

Excellent experience, efficient repair and everything done quickly and easily for me the customer.

CharlestonChuck

Jan 22, 2016

Great service at the Service Department. Well managed and it shows top to bottom. These people know their customers, know how to meet their needs, go the extra mile, and do it while maintaining a friendly atmosphere.

dick.brannan

Jan 21, 2016

I recently purchased a use car from Stokes Mazda. My sales representative was honest and helpful. There was no pressure and he provided friendly assistance. I would recommend Stokes Mazda.

emmteebee

Jan 20, 2016

We test drove a vehicle with Chuck and were very impressed by his knowledge and politeness. We came back the following day to buy that new CX5 and decided to buy a used car from them at the same time due to the courteous service and friendly staff.

JANGALLER

Jan 20, 2016

I was there for over an hour for GPS update and battery for key fob. I noticed my car sitting in lot then sometime later it was moved to service entrance. No one called me up after 20 minutes to say it was ready. Waited too long and also noticed other people's cars finished way before they were called up to pick up too. As it is people wait long enough in dealership service areas so I think they need to be better at getting people in and out in a timely manner. It didn't seem like service desk was swamped and I have better things to do than spend more time in a dealership. I have no choice because it is the only Mazda near me.

Jim E

Jan 14, 2016

Outstanding!! Not my first experience with Stokes (Mazda and VW)...superior every time. They worked hard to finish on time, even staying a bit overtime (beyond closing) due to a problem part. Excellent work, professional and pleasant people. Thanks, again!

LAV

Jan 13, 2016

Fantastic experience with Chuck. He knew what he was talking about and was very thorough in explaining the various features and safety benefits of the vehicles. I've been a Mazda owner for over 20 years and after driving every mid-sized sedan and mini SUV (Toyota, Kia, Honda, Hyundai, etc) Chuck's warm and friendly manner and attention to detail made it easy to choose to stay with a Mazda vehicle.

dk.trb

Jan 6, 2016

People are really helpful. Service was prompt and it was done in a timely manner. They forgot to turn off my tire rotation alert though.

georgefischer302

Dec 30, 2015

We had to leave town due to family health issues in Grean Bay, WI. The vehicle was within 200 miles for an oil change. Since this will end up being a 2,500 mile trip I decided to get the vehicle in on Christmas Eve at the last minute. The service department was very kind, courteous and professional. The oil was changed, tires rotated and I was on my way. All my service for the CX-5 has been at Stokes Mazda, and I have been very pleased.

KENNETHCOBB82

Dec 21, 2015

I thank GOD that Mazda customer service is prompt fast and professional!!!!! I had some financial issues but Mazda staff of service went beyond customer service and commendably work with me and expediently service my vehicle with professionalism. THANK THE MAZDA STAFF!!!

JACKMCFARLAND1235

Dec 16, 2015

I bought a brand new 2016 VW and had Stokes Mazda collision paint my roof black like they have done for 2 other of my cars.... Well this time I was given a price of $425. When I got the car back it was obvious they just painted around the antenna vs removing it. When I pointed this out to the Body Shop manager, I was told if I want the antenna removed it would cost extra money. Money isn't a concern. I wanted the job done right. So if you want the job done right you apparently have to pay more money. Won't ever use them again. Been out of a car for almost 2 weeks because the job wasn't done right the first time.

sara.armstrong33

Dec 16, 2015

This is the first time I visited the dealership for an oil change since I bought my vehicle there this year. The first time they arranged to pick up my car which was nice, because they are not located in a central area of Charleston. I asked for this when I bought the car since other dealerships offer shuttle service. Everyone was helpful and the service was pretty quick. However, I really miss getting a complimentary exterior car wash like Toyota does. It wouldn't cost them much and it's a nice little bonus for traveling all the way up there and spending my money there, rather than getting an oil change elsewhere. If they want to stay competitive with area dealerships they should offer shuttle service and complimentary car wash.

Joe H

Dec 10, 2015

I brought my new 2016 MX-5 Miata to Stokes Mazda Service Dept. for the first time about a week ago. The Convertible Top Liner pulled loose from interior Moulding Strip. The Service Manager, Curtis & Master Technician, Eric were both awesome! They researched the issue & fix with Mazda U.S.A. before I even arrived at the Dealer. Soon as I arrived, they got me in and promptly fixed the problem. Following the repair, they both explained everything they did, in detail. Very impressed with their Customer Service, professionalism and eagerness to please. I rarely say this...but I am actually looking forward to bringing my MX-5 back to Stokes Mazda for service in the future! Thanks again Curtis & Eric!

RJARRETT28

Dec 10, 2015

Stokes Mazda has always been friendly and professional. I've had my car to them several times, and every visit has been fantastic. Quick repairs, reasonable prices, and always courteous. Thanks.

Chapmanv

Dec 9, 2015

Great service department. Offered to shuttle me wherever I needed to go while I was waiting on my car. Kept me informed on how things were going . My salesman, Clarence, checked on me. Just a great team there.

JDCAMPBELL71

Dec 9, 2015

I had a "low tire light" appear on my dash during my trip to Ohio. I just have a recall preformed replacing the indicators reporting low tire and thought maybe I had a problem with them again. The tires were not leaking air in Ohio and I returned be to Summerville without a problem I took the car in to Stokes Mazda and had the tires checked. They found a screw in the right back tire. It could not be patched and a new tire was required, They installed the trie and sent be on my was. Fast service was greatly appreciated.

KATRINA_FRIERSON

Dec 9, 2015

Ms. Monieke is a great sale person and very friendly. I would definitely recommend others to check out stokes mazda. I didn't want to purchase the car I got but after talking with monieke and weighing my options. I was getting a great deal on my used car.

VickieC

Dec 8, 2015

As a frequent new car buyer...I hate the process. This time it was quite a pleasure. Great team!! Great car!!

Sailor006

Dec 4, 2015

Took my 2008 Mazda 6 here for repairs to the front suspension. They were going to charge me $2300 to fix it. I had to call 5 times to get them to call my warranty company to see if my wrap warranty would cover the repairs. Two days later and I hadn't heard anything back from them, so I tool my car home for thanksgiving and dropped it off with the Mazda dealership that I purchased it from. I found out later that week that the car only needed a new lower control arm replaced, not an entire steering rack. I also found out that they had filed, and gotten approved by my warranty company without notifying me. To sum it up, they were going to charge me to repair things that weren't broken, and have terrible communication. Personally, I believe they were trying to double dip, by having both me and my warranty company pay for the repairs to me vehicle.

customerz

Dec 3, 2015

I brought it my Honda Fit for an estimate on damage to the side of my car in September and was provided a print-off of a reasonable estimate. I returned a few months later to have the work done. Stokes Mazda finished their work in the estimated time and for the exact amount of the tentative estimate I was provided months earlier. They did an exceptional job on the body work and paint- I couldn't even tell my car have been previously damaged. I also asked them to remove a bunch of sticky residue from the top of my car that another dealership never removed when I bought my new car and they did so without any extra questions or fees. Everyone was friendly and immediately asked how they could help each time I entered the building. I will definitely go back!

FBOBHOLLY

Dec 3, 2015

I needed the tint on my drivers side window fixed. I worked with Curtis and he made the entire experience from start to finish, a simple pleasant one! I dropped it off and he called to let me know that it was going to be done a little later than originally expected and if that was ok with me. It was then finished and the window looked great!Simple no hassles as always! The only place I take my car to be fixed!

Redz2379

Dec 1, 2015

Derek Middleton made me for like I was getting the car that I always wanted when I was buying my new car. Excellent customer service.... will be back to help my son's get their first cars

Krystal.d.yates

Nov 30, 2015

I went to Stokes Maza off of Ashley phosphate road I was helped by Derek Middleton who got me into a car that was affordable for me and its like he found the perfect car for me I have never had it this easy have at a car dealership. I got exactly what I wanted at the price i needed. I will never go anywhere else again. Every one was super nice and not pushy at all. Thank you for everything Derek especially for getting me into my dream car. You are the best.

Cliffs truffled

Nov 29, 2015

When car shopping I'm always very nervous and feel like they are just trying to get be to buy the most expensive cars possible. Not here thanks to chuck! He was super awesome and made me feel right at home and helps us find a car that was right for us. Thank you chuck.

Gemulla

Nov 26, 2015

Chuck in sales was helpful and informative while respectful of our time. The whole experience was pleasant. It's a smaller organization and they really get customer service.

Gemulla

Nov 26, 2015

Salesman Chuck was helpful and respectful of our time. No pressure or games, just simple answers. Same with finance. This is a good bunch of people to deal with.

Tisha Sweatman

Nov 15, 2015

Excellent from start to finish. If you are in the market for a vehicle, see Chuck at Stokes Mazda before spinning your wheels all over town. They have stuff for kids to do while you take care of business. Best car buying experience ever! We will never shop anywhere else again.

tls1973

Nov 15, 2015

If your in the market for a vehicle, start by seeing Chuck at Stokes Mazda. True gentleman through the whole process. We will never go anywhere else again. From the moment you walk in to the time you drive out, Chuck becomes family. They even have stuff to occupy your kids. Such a blessing!

Hannah

Nov 4, 2015

My husband and I both bought our brand new Mazda's from them and I would definitely refer them to our friends. Great service between the whole buying experience and service experience when we went in for our oil change. :)

Joe H

Nov 4, 2015

Outstanding Dealership! Special thanks to Clarence Nelson & Mike in Sales, and Garrett in the Finance department. The sales & finance process was quick and easy. They took the time to answer all my questions and were very helpful. I was very impressed with the Customer Service at Stokes Mazda!

PeterC

Nov 4, 2015

I had a very unfavorable experience at Stokes service dept. some time ago. Then, in Feb of this year, I got a call from the new service manager. He apologized for the bad experience and to make it up, he arranged to service my 2008 Tribute for free next visit. He sent an email to confirm his offer. It was more than 6 months later that I needed service again, so I brought in my Tribute with the email at the end of October and the service experience was exceptional. What a turn around from my last experience. I definitely will now consider bringing my car back again for servicing.

Luke in South Carolina

Oct 31, 2015

My Jeep more or less tried to kill me. I was offered a good buyout by the dealer that sold it to me; that left me, for the first time in 25 years, without an actual car, and without the down payment to buy one until the check from the Jeep dealership arrived (they had to pay off the loan first!). Stokes Mazda gave me a good price on a 2016 Miata. They went and found the one I wanted (no easy feat with them being so popular), brought it to Charleston, and got me a really good rate on the auto loan (better than the Jeep loan rate!). They even came and got me from the prior dealership after I rid myself of the Jeep, and gave me a loaner car for the 24 hours I needed to wait for the new Miata to arrive. They were incredibly helpful with the whole process, as well as understanding. Not only did they help me out of a fix (I didn't have to rent a car!), I got an absolutely wonderful car in the process. This is my fourth Miata, and I can say, with confidence, that it's the best I've had (Previous ones were a 1991, 1996, and the 2004 Mazdaspeed -- and yes, the new Miata Club is the better driver, and is even faster). I am amazed at the car, and very happy with the dealership.

CKoehler

Oct 30, 2015

I went to Stokes Mazda in North Charleston to lease a 2015 Mazda 3 Grand Touring model. Chuck was my sales rep. and he was fantastic. There was no pressure to purchase a vehicle other than what I specifically requested to test drive. I was able to lease a 2016 model for a very competitive price and they gave me an extremely fair trade-in amount for my 2012 Honda Odyssey Touring van. The staff were friendly and did a good job getting all the paperwork processed in a timely manner. I would go back there to purchase/lease another vehicle solely based upon my experience with Chuck. He was courteous, professional, and got to know me and what my requirements were in order to provide me the best service possible. I highly recommend the dealership to anyone who is looking for a positive car buying experience.

Rock

Oct 28, 2015

Go see John Calcutt! The nicest sales person I've ever met! No pressure to buy, no haggling, Just pick out the car you like ( we searched online first ) test drive and decide. That's it! Their showroom is really nice and modern and everyone we encountered was friendly and outgoing! In all the years of I've been buying cars I've never gotten so much as a key ring, here at Stokes Mazda they actually gifted us with a very nice bucket full of professional car cleaning supplies to keep the new car clean and shiny! John even bought me a Mazda zoom-zoom t-shirt! That was extremely unexpected and a very sweet thing to do. I can't tell you how pleasant it was to deal with this establishment.

JArcher

Oct 14, 2015

I bought my CX-5 from Stokes a couple years ago and have brought it back for regular service, some underbody repair after hitting a 'run away tire" at high speed on I-95, and one "check engine" event. Pleasant, helpful staff, clean waiting areas, wi fi, and so far, no issues of having too long a wait, fairule to explain needed work, por ushes for "extra" services.

Jerry Rogerson

Oct 14, 2015

This was my first service for my 2016 Mazda 6 Touring. The technician repaired the driver's door molding satisfactorily and serviced the car. The reason I gave 4 **** instead of 5 for Customer Service was the fact that the car did not receive a complimentary wash. I had a Lexus LX450 for seven years and they always washed it at time of service. After the Lexus, I had a Toyota Camry XLE for three years and they washed it at each service. I was surprised that Stokes Mazda does not provide that service. It was not promised at the time of purchase and I assumed it was standard practice based on my other experiences. It certainly is not a deal breaker; just a surprise I had not even considered. I love the car. It has the styling of a $60,000 to $80,000 European sports sedan for a very good price.

Joe W

Oct 1, 2015

I came to Stokes to have a spare key made for a vehicle I purchased at a dealership in Gastonia, NC. Richard Green was my Service Advisor and did an outstanding job of getting me in and out very quickly. The dealership in Gastonia was paying for the key cutting and programming labor but was very difficult to get on the phone to make the payment to Stokes. Instead of making me wait around until the other dealership provided the payment info (about 4 hrs later) Richard let me leave and take care of it later that day. I really appreciate the customer service and respect for my personal time.

Ellen M

Sep 30, 2015

I went to this dealership twice within the last week. First time was to check why my check engine came on in my 2013 Mazda3 and the second time was to do a used car check for a 2007 Mazda3. Both times, I was impressed with the quality of their customer service. I was greeted as soon as I came in and they addressed what I needed and gave me an estimate of how long would it would take for them to service my cars. Rich was awesome and very helpful. He didn't make me feel like I was dumb because I clearly had no idea on what to do with my 2007 Mazda3. They helped me decide on what repairs I needed to do first and what can wait for a little bit. I was treated with respect and they didn't make me feel like I was just another number. They took the time to explain to me what was wrong and what needs to be done. It made both trips tolerable and less stressful. Thanks!

ernie krone

Sep 24, 2015

I like the dealership. its clean. people are nice and the service is fast.

Bill Gresham

Sep 2, 2015

I had my 2005 Mazda Tribute in for a 6 month oil change. Several other issues were revealed during the inspection. I decided to get all the issues resolved while the car was in the shop. I was offered a free loaner over night since the work would take awhile. The replacement parts and repairs were completed in a timely manner. All work was completed by noon the following day. Thanks to the many technicians and service people who did an outstanding job.

Craig P.

Sep 2, 2015

The Staff at Stokes Mazda are the best. Their Sales Team and Service Dept. are #1 as far as I am concerned. A special Thanks goes to Chuck Meyers in Sales and Rich in the Service Dept. They have made my visits to the dealership a pleasure.

John Francis

Sep 2, 2015

We recently used this dealership for 2 separate services on our Miata. We were pleased with the service. Felt the price was fair and the customer service was excellent.

Danielle

Aug 28, 2015

I was upside down in my previous vehicle & they did everything they could to get me a lower interest rate & better vehicle!! Great customer service

Jackie Henderson

Aug 24, 2015

Always a great experience every time I go in! Thanks y'all for always being friendly an getting things done in a timely manner!

Louie Hancock

Aug 23, 2015

Windshield replacement on 2016 CX-5 on Aug 19, 2015. Excellent case management, treatment and followup by Curtis Hackeloer, Parts and Service Director. Excellent service and accommodations by staff when service was performed, including efficient shuttle service.

New Mazda owner

Aug 23, 2015

I worked with Clarence to buy mu first mazda. I bought a CX 5. He was very knowledgeable and made the process very easy. He even took me to turn in my rental car! All the staff was friendly and professional.

Ronald Conyers

Aug 23, 2015

Chuck is an excellent salesman, very knowledgeable of the inventory. Between Ed and Chuck..we couldn't have asked for a more pleasurable experience. Karen and I are very happy with our purchase of the Mazda 5.

Jill

Aug 20, 2015

Best car buying experience EVER! Kristi was my Sales Associates and she was professional, knowledgeable and easy to work with. She didn't play games or push me into anything. She just gave me information and gave me space to make a decision. She made sure every part of the transaction when smoothly even when it wasn't her department. Thanks to Mr. John for letting me borrow his glasses for the morning ( I forgot mine), and thanks to Garrett in financing for make it fast and easy. I obviously haven't had a repair yet but I'll let you know how it goes. A friend had recommended Stokes Mazda but I'm glad I got to see firsthand.

Bryan Daniels

Aug 19, 2015

I recently bought a Mazda 3 from here and could not have been more happy about the experience. I was never pressured, nor hassled in any way, which was such a relief, going into it thinking I would be. The service I got from everyone that helped me was more than gracious. I am very happy with my experience here, and would absolutely recommend here for everyone.

Eric B

Aug 19, 2015

I visited the Service Department for my first oil change for my CX-5. They were super quick and the staff was very friendly. Its was an enjoyable experience. Thank you.

Kara Hanne

Aug 15, 2015

I just bought a new 2016 Mazda CX-5 from Chuck at Stokes Mazda and I love it! Chuck was so easy to work with and made the car buying process fun. He worked with my husband and I to get exactly what we wanted and were hard to work with so that's when you know he's good! He was very patient and thoroughly explained everything as we went. Garrett Cash is finance is awesome too. We were in and out of his office very quickly and into our new car! I would send anyone to Stokes Mazda to see Chuck. Go see him if you go to Stokes!!! Thanks so much Chuck!

Kmills16

Aug 15, 2015

I just bought a new 2016 Mazda CX-5 from Chuck at Stokes Mazda and I love it! Chuck was so easy to work with and made the car buying process fun. He worked with my husband and I to get exactly what we wanted and were hard to work with so that's when you know he's good! He was very patient and thoroughly explained everything as we went. Garrett Cash is finance is awesome too. We were in and out of his office very quickly and into our new car! I would send anyone to Stokes Mazda to see Chuck. Go see him if you go to Stokes!!! Thanks so much Chuck!

John lites

Aug 14, 2015

First of all we love our cx-9. We have had no problems in 40000 miles. This is my wife's car and I hardly drive it. On a recent trip to Maine I noticed something pulling in the steering. Took it it, problem diagnosed with the axle and they ordered the part. I could not take the car back in myself and my wife had to do it. I want to thank you for treating my wife so well when she came in to get the work done yesterday. She arrived early and the service manager let her in before they opened and got her taken care of so she could get to work . This means a lot to me that you watched out for her like I would have. She has nothing but praises for all you did with the rental car and your prompt attention . Thank you John lites

Lisa

Aug 12, 2015

First oil, filter and tire rotation super fast. Heather at service desk very friendly!

BryanD

Aug 8, 2015

Just bought a new Mazda here and could not have been any happier with the way I was handled there. The staff is super friendly, and the service is top notch. Definitely recommend here to everyone!

JMA17

Aug 8, 2015

I was helped by Chuck Meyer and he made the whole process smooth and easy. I bought a brand new Mazda 3 and he helped me narrow down the trim model that was best suited for me, even taking the time to teach me how to drive manual before I bought the vehicle to make sure that I would like it. I ended up going with automatic. After dealing with several other dealer ships in the north Charleston area I was most pleased with stokes mazda. They will make sure you get the car you need and not the one they want you to buy. Crews Chevy was one of my worst experiences in buying a car and I will never send anyone there. Even if you don't want a Mazda I would still recomend buying from stokes Mazda just because of their customer service. Even in the finance department I felt comfortable the whole time and I never felt pressured. Give them a chance before you go anywhere else.

mllawings

Jul 25, 2015

Even the thought of buying a new car was stressful and confusing, but going to Stokes Mazda was truly a surprising experience. I went in thinking about car salesmen as sharks and myself as a fish that couldnt swim. Everyone at the dealership was inviting and made me feel welcome and comfortable. Explained everything in ways where I could understand. Yes, they are there to make money, but they really do in all actuality want to get you the best deal they are able. I very much respect the people at Stokes Mazda and appreciate all that was done for me. I would recommend them for anyone and everyone stressed about the car buying process! Thanks Kristi Drinnon!

JRT

Jul 24, 2015

This dealer is absolutely top notch in servicing my needs. They were very genuine in making sure all repairs were done to my satisfaction. Always willing to listen to make sure I was completely satisfied before leaving the dealership. I give them 11 out of 10!

Little Bill

Jul 24, 2015

Once again, the service department did a great job. We had a problem with the brake system and Heather jumped on the problem and did a fantastic job. They provided us with a rental car at no charge. We were expecting our second grandchild and my wife was leaving the state to go be with our daughter. A real bad time to have car problems. Even though we did not need the rental, Heather made the necessary arrangements in case our car was not ready before my wife left town. It is important to get a good deal when purchasing a vehicle but it really helps with the decision process when you have a service department that goes the extra mile to help their customers. In my driving life time, I have purchased and dealt with several dealers in the low country. There has only been a couple I would recommend buying from because of their service department. Stoke Mazda is one. Heather, you and your team did a fantastic job! Thank you!

cx5 owner

Jul 23, 2015

The customer service is aways good and willingness to help you get what you need.

NewInTown

Jul 22, 2015

Easy online scheduling. Prompt. Thorough. Friendly. Fair pricing. Just regular 15,000 service - but they made it easy.

Dive*R

Jul 15, 2015

I recently had the Stokes Mazda service department do a complete check of my vehicle to ensure it was in tip top shape for a long trip I will be taking next week. Heather Strange was exceptional in explaining everything that was found or that it needed and taking care of getting all the things I approved done. Excellent customer service!

Mazda 6 - Love my new car!!

Jul 15, 2015

Dexter is absolutely, hands down the best Car Salesman EVER! I bought a Mazda 6 and he made it extremely enjoyable. Dexter is knowledgable, personable and professional. I would highly recommend seeing Dexter and the team at Stokes Mazda for your next vehicle purchase!

MCCRETIRED

Jul 14, 2015

I hadn't intended to buy on Saturday however while having my wife's CX-5 serviced I walked their lot and spotted this very nice Mazda3 I tour model. I fell in love with it. Went home and did some price research on it and found the price they were asking was pretty close to book value. Went back and worked with Kristi on the sale. Got the deal I wanted. Kristi is an asset to Stokes. I highly recommend that if your looking for a car, work with her.

happydriver

Jul 8, 2015

I was in the market to trade in my Honda and Stokes Mazda gave me a fair price for my car and helped me into an excellent vehicle. The service I received was bar-none. I did not feel pushed or pressured and my questions were answered clearly. When issues arose with both the financing and registration processes, the staff worked quickly and diligently to address the problems. Clarence Nelson specifically went above and beyond to ensure everything was taken care of within several critical time constraints.

ColonelMike

Jun 30, 2015

In between myself, my wife and our daughter, we have made 4 purchases in the last 5 years and the staff and management of Stokes Mazda have gone above and beyond in their customer service and our treatment during the purchase process. Ed Seyles, the Sales Manager, and all the sales professionals were friendly, respectful and helpful. We have used the service department and have had nothing but good experiences. I would recommend this dealership to anyone!

Rae Ellen

Jun 24, 2015

Clarence was very receptive during both of our visits. He was very personable and answered all our questions. He is definitely an asset to the Stokes Mazda team.

Driver

Jun 19, 2015

Called Stokes Mazda to set up an appointment to have the recall taken care of quickly. Just took a couple days for them to get the part in, and agreed to a great time at the end of my work day to have the work done. This is the 3rd time I've been to Stokes, and every time has been met with excellent customer service, and follow up status afterwards. Would I buy from Stokes? I like their cars!

chsgrl

Jun 18, 2015

Curtis is such a nice guy to work with. Goes over and beyond to meet my satisfaction goals. Quick turnaround on repairs/services. I would recommend this dealership to any of my friends. Always a great experience!

Disappointed

Jun 7, 2015

Do not believe them when they tell the diagnostic charge will go to the repair, it's a lie, and the worst part is we told them what was wrong and they still ran and charged us, after the repair of what we had told them was wrong they didn't apply the charge and take it off the amount of the repair. Oh yea, and they try to sell you a battery, guess they do this frequently. Have been a long time customer as I have a 2003 Mazda 6, just lost my business........

Dan Huerta

Jun 4, 2015

We had a great experience with Stoke Mazda's service team. Everything that they did to our CX9 was fully explained and prices were reasonable. Keep up the good work.

REspo

Jun 4, 2015

I've been here a few times for service on my CX-9. They have always been nice, to the point, and no pressure. They have looked into and fixed anything I've requested. I've never had to go back again for the same thing.

ScarlettD

Jun 3, 2015

Had a warrenty problem that was fixed. Excellent job.

teresah

Jun 3, 2015

Great service. Just think there are some complimentary things that should be offer when car is brought in for service or repair. Complimentary things like free tire rotation with oil change, especially when a car is only a year old. Some people travel or drive more in the first two years due to having a more dependable car. Plus, just vacuum the drive side of the car free of charge. Please make sure hood and door(s) are wiped clean of the mechanic finger/hand prints.

Ray

May 29, 2015

My wife and I decided to purchase a new vehicle as ours had over 150,000 miles on it. We decided on a small SUV. After quite a bit of research decided on the Mazda CX-5 with the 2.5L engine. It's now a few days old and a couple hundred miles on it. We couldn't be happier so far. It is as advertised with a little more of the "sporty" feel than the others in its class. We will be taking it back to Stokes Mazda for the maintenance work when it comes due. The customer service was outstanding, all the way from our sales rep., Dale, to the managers and the shop personnel. Very good experience for a good product.

Mark raleigh

May 20, 2015

My overall buying experience was great Richard did a great job finding what I needed everyone at stokes was friendly the test drive strip they have was fun I would recommend anyone to come in and buy a car from them richard did a great job finding the right car for Me was overall great experiences they we're patient and let me look around until I found what I needed they offered cold water coffee

EricB SC

May 14, 2015

When I went into Stokes Mazda, I was recommended to Cody Lakes. I truly understood why he was highly recommended. I knew very little about Mazda vehicles. He was down to Earth and help me catch up to speed on Mazda, particularly the Mazda CX-5 SUV. I told him what I was looking for and he delivered. It was everything I wanted in a small SUV and a whole lot more. I very impressed of Cody when he not only made sure that I was satisfied with the purchase but he made sure that my twin daughters was taken care of by providing snacks and drinks for them and offered entertainment for them to help keep them occupied in the form of providing a tv to watch cartoons and showing them the playroom where there were toys. I HIGHLY recommend going to Stokes Mazda and see Cody Lakes for you next new car.

Chris

May 6, 2015

We have owned our Stokes Mazda CX5 for 14 months and have been EXCEPTIONALLY pleased with Heather and the service department. We have been in three times and every visit went smoothly and professionally. We drive from Bauefort County and it is more than worth the road trip. Be sure to ask for Heather.

WHOFF

Apr 26, 2015

I think Stokes Mazda practice of trying to upsell repair services that are not needed is despicable! I brought my car in for a simple oil change and their mechanic sprayed some sort of red substance around my oil pan to make it look like it was leaking and to try and charge me $1500 to repair it! Ludicrous! This is not the first time, on a previous occasion they tried to tell me I needed my transmission fluid changed and my car doesn't even have 50,000 miles on it! I could go on and on but after this latest stunt I will never use Stokes Mazda services again and I will tell everyone I know how you try to rip people off! My car is garage kept as well and there isn't a drop of fluids anywhere. Then they sent a sales person to try and buy my car for a ridiculously low price! Insane!

KevinSC

Apr 22, 2015

We had an outstanding buying experience with Stokes Mazda. Chuck Meyer facilitated the whole process, and the entire group was professional, responsive, and engaging. We never felt pressured, and all of our questions were addressed quickly. Of course, we love the car, and feel even better about it given the wonderful customer experience at Stokes Mazda

Pamish

Apr 15, 2015

Traded my 2012 CX9 for the 2015 CX5 since I didn't need 3 row seating anymore. This little suv gets up and goes! The only thing I miss is my heated seats, but it's all good. I was just thinking back to my first Mazda, a 323 hatchback in 1989 bought in England while we were stationed at RAF Lakenheath. Talk about coming full circle. Anyway, always a pleasure at Stokes Mazda and we'll see what I trade for next time!!

Adam Hughes

Apr 8, 2015

It was a pleasure dealing with Heather during my recent service.

Little Bill

Apr 8, 2015

We have a 2012 CX-9 we bought new and love this SUV. Great vehicle and great service department. Heather has looked after me and does a great job representing Stokes Mazada. Highly recommend visiting them for your next purchase.

DianeR

Apr 2, 2015

Wasn't really wanting to buy a car, we were just looking at what was on the lot at Stokes Mazda. The Mazda CX5 was fully loaded and reasonably priced. The sales people were very helpful and knowledgeable. We worked a fantastic deal. We drove home that night in the CX5 we wanted at a price that was fair. Actually, it was the easiest car buying experience we ever had.

T.Wright

Apr 2, 2015

My car buying experience with this dealership was pressure free and supportive. Once I established my budget and what I was looking for in a car I was shown my options. At no point was high pressure sales tactics applied. So if you are looking to buy please contact Kristi.

ShaggerGirl

Mar 20, 2015

You have my confidence! I live in Mount Pleasant and would drive the distance for the best service. I am confident in the service and if I need anything done, they have my back. I feel I could call and they would be there to guide me on whatever the issue.

Gerard Graham

Mar 19, 2015

I found the service excellent. The manner of the person who met us was exceptional and he was courteous, friendly and helpful. We are new to the area and asked quite a few questions which were answered with intelligence, patience, insight and discernment. I would have no qualms about recommending Stokes Mazda to anyone. So well done and your thoughtfulness was much appreciated.

The Curry's

Mar 19, 2015

Our buying experience was hassle free and pressure free! Our salesman, Clarence Nelson, was professional, courteous and patient at all times! This is our second Mazda, but first time at Stokes. I would feel comfortable recommending any friends or family to this dealership! Thanks!

Jamesgang3

Mar 18, 2015

I hate buying new cars. I haven't bought a new car in over 15 years and was dreading getting back into the car buying hunt. That all changed when I walked through the door at Stokes Mazda. Looking for a compact SUV, I had already test driven the Ford Escape. Honda CR-V, and Buick Encore. It was time to look at the CX-5. The sales staff, Chuck Meyers, was extremely patient as we went on several test drives and car viewings. At no time during the process were there any 'sales pressure' to buy and the staff never said the dreaded 'what will it take to put you in this car today' phrase I had already heard from a few other dealers. Stokes worked with me on price, gave me a fair deal on my trade in, and made me and my family feel like we were always part of the Stokes Mazda team. Needless to say, I drove away with a 2016 Mazda CX-5. I cannot say enough about Stokes Mazda and will be a repeat customer. I highly recommend looking at Stokes for your next car buying experience.

Navy

Mar 15, 2015

Stopped in to Stokes Mazda to buy my first car. My friend brought me there as we are in the Navy and he had a good experience there when he bought his car.as. We were greeted by Chuck and he knew within 5 minutes of discussing my wants and finances the perfect car for me.. He showed me one car and it wowed me, fit my budget, fit my wants and looked and drove like a dream. If you ever want to have someone treat you like his own family and guide you through the purchase of car you need to go see Chuck . He even helped me get car insurance quotes to be sure had the best price. Thank you for taking care of me and my Navy friends.

FlesherSC

Mar 12, 2015

In all my buying experiences never have I ever been more impressed with everything and everyone. I've been yelled at, laughed at, ingnored and played for a fool, treated like my gender was an issue and run through the ringer. But here this purchase for my 16 yr old daughter renewed my faith in two things, humanity and the car buying experience. Let's just say if you want to go through the car buying experience in a way that will set the bar so high no one else will ever come close.... then please go here. If you want to be racked over the coals and treated poorly.... then go anywhere else. 5 cars in 3 years I think we are practically experts! All I can say is my daughter learned how high the bar is.... she wil be reuined for any other car purchase ever in her future!

Happy Customer

Mar 12, 2015

When I decided it was time to start thinking about getting a new car, my daughter and I were dreading going to a car dealership and dealing with the high pressure sales people. Fortunately, we started our search at Stokes Mazda with Chuck Meyer. He was extremely attentive, knowledgeable and informative without making us feel pressured. Despite us telling him we were just beginning our research and we would not be buying today, he spent all morning with us allowing us to test drive three different models. He even took the time to teach me how to use the bluetooth. If you are headed to Stokes Mazda, you want to work with Chuck Meyer.

Jackie

Feb 13, 2015

I am continually impressed by the service at this dealership. They are courteous, helpful, and explain all items thoroughly that may need to be addressed. I truly believe they go far beyond "the call of duty" in their treatment of their customers. I'm sticking with these guys. Jackie

jc

Feb 11, 2015

Routine service, 40 thousand mile check up and service. Staff made it easy and pleasant. No longer under warranty, but will still consider returning.

Jack Bass

Jan 19, 2015

The Mazda show room's decor is as clean and crisp as the Mazda 6 we purchased. Our salesman, Chuck Meyer, showed us three or four cars. When we made our decision he went out of his way to make sure we knew everything we needed to know about the car and all the fancy bells and whistles, in particular the back-up features and the passing information, from that came with it. We drove it 950 miles in just a few days, the ride was smooth, we knew how to operate it all, and lo and behold when we returned the salesman had plugged in our name and address on the GPS so we got home easily. On top of that, we love the car and the way it looks.

Mayra quinones

Jan 18, 2015

Fast and eassy service very courteous great coustemer service and support.

GailC

Jan 15, 2015

Always a pleasure to take my Mazda CX-7 for services or repairs. In and out quickly......nice, comfortable waiting area and pleasant staff. Worth the drive.

Stephanie09

Jan 14, 2015

Wasn't a long wait for oil change. I had an appointment & they got me right in. The waiting area was nice with coffee & water & they had free wifi.

Tammy

Jan 14, 2015

Brian, Doug, and Heather are great to work with. Very friendly and love to joke around with you to make your nerves go down when your car breaks down. I came back to Stokes for a repair from another tire shop that messed my car up and I vowed that I would never go back to the dealer. But I can say I love seeing them at the shop and know my car is in good hands. Great place and good work.......

Laura G.

Jan 3, 2015

I had several bad experiences at this dealership because of my gender in previous years. The group there now finally got it right. The salesman really paid attention to me and what I wanted and responded to most between the two test drives we went on. They were eager to make a sale, yes, but not in such a manner that I felt pressured. They gave me a great deal for me trade and a great deal for my car.

Mark G. Vahala

Nov 19, 2014

Great job...quick, affordable, and helpful/personable folks staffing the Service Department!

Happy Mazda 3

Nov 13, 2014

I've always been impressed with the service department here. The staff is friendly and helpful. I really appreciate that they tell me the prices of their services up front, so I'm not surprised when the service has been completed.

CX-5 Fan

Nov 5, 2014

I have a 2014 Mazda CX-5 which I bought out of state and not from Stokes....I wanted a stick shift which was hard to find. They have treated me just like I had bought the car from them....Fabulously. Staff is great. You get an appointment and have a great waiting area. Love my CX-5 and love Stokes. Prices are great too!

Adam Hughes

Oct 30, 2014

Heather was a pleasure to due business with, as she was very professional and proficient.

Nancy and Jim

Oct 29, 2014

We have purchased four cars from Stokes Mazda in the past eight years. A 2006 MX-5 (still driving it), a 2010 Mazda 6 Grand Touring, a 2014 Mazda 6 Grand Touring and last week traded in the 2010 for a 2015 Mazda 6 Grand Touring. Fairly recently the management there changed, which resulted in significant improvement in all areas. From General Manager Rick Baker on down, the Stokes Mazda folks go out of their way to make the customer top priority. Chuck Meyer is by far the most personable and professional car sales person we have ever worked with in forty plus years of buying cars. If you are considering buying a car, Mazda cars are superior and the folks at Stokes Mazda are too. We very highly recommend them.

Millenia man

Oct 28, 2014

As usual, I received prompt, excellent, and honest service for my Mazda Millenia. I very much appreciate being told of various repair options, and being provided with information about the relative importance of possible repair issues. It is this honesty that keeps me coming to the dealership.

Polly, Mount Pleasant

Oct 23, 2014

How can I say more than excellent!! From the time I scheduled the oil change, I was treated as tho I was the only person with a Mazda!. Brian Smith took all the info from the moment I walked in door, till the service was complete. No wait time and completed in a timely fashion. I had someone pick me up until the service was complete and we went for breakfast and I received a call before we were finished eating. How excellent is that. My hat goes off to the service department and be assured I will come back for the other service that need to be done. I was told about the 2016 Mazda YouTube video. And would love to own one. Thank you for your continued service excellence.

averylites1

Oct 20, 2014

I have purchased two cars from this dealer . I was pretty happy till the last service. I had the service guy walk out and show me my air conditioner air filter in the cabin of the car. It had pine straw on it. He said we are running a special this week, 40.00 bucks to replace it. I said no thanks I can do that myself. On the Internet dealers across the country are charging $80.00 to $100.00 bucks for this, so I guess that was a deal??!I looked it up on the Internet and had a filter shipped to my house for $12.00 bucks by the time I walked out to my car.Just changed it in about two minutes . Thanks stokes for placing the filter back in with all of the pine straw laying on top of the filter . If you turned it upside down it would have fallen off. Also tell your tech that he put the little door back on incorrectly and it was not creating a vacuum in the system .I fixed it!!!

Maria S

Oct 3, 2014

My daughter came in last week for servicing on a Mazda 2013 and Brian Smith from the service department was absolutely amazing. He took care of my daughter's car needs and we will definately return to Stokes Mazda for oil changes and any other repairs that may be needed. My daughter's experience was perfect. The entire service department treated her great! Thumbs up Stokes Mazda!

Leslie

Sep 26, 2014

In 2004 I purchased at Stokes. Ten years later I returned to trade in that vehicle for another. Three months later I brought my daughter in to purchase her first car. I believe loyalty is a two way street, and because I feel Stokes Mazda has been loyal to me I'll remain loyal to them. I would not trust anyone else to give me a fair deal! (in my case - a sweet deal) The service department exceeds my expectations each time I visit. It feels more like being a part of a great family. I trust my service adviser like no other!! Keep up the great work Brian!!! From the sales team to the service team, and even to the GM - it feels like HOME.

Tim Ingerson

Sep 25, 2014

Had my wife bring the car in for servicing. Everyone there was very friendly and helpful. We ended up getting the throttle body and wire harness replaced and the fuel injectors cleaned. All the work was completed in a timely and professional manner. Overall it was a great experience.

Virginia Brant

Sep 18, 2014

As usual I received top quality service on my Mazda CX-9. Your staff 's expertise is excellent. I am very please with my service.

Teresa

Sep 11, 2014

We just had the 5000 mile servicing done on our new 2014 Mazda CX-5 (purchased in February from Stokes Mazda). Another great experience!!! I called Heather a couple of weeks ago to set up the appointment - she accommodated the date & time that I wanted. Since we live about 1 1/2 hours south of Charleston, I wanted to combine the servicing on a date that we were already planning to be in Charleston for an MUSC appointment. No problem! This servicing appointment takes about an hour, however, the day of our appointment the service department was backing up with an usually high volume of cars to be serviced (due to localized flooding in Charleston caused by high rainfall amounts). We started to get concerned that we would be sitting there a long time & miss our doctor's appointment which was about 30 minutes away across town. But Heather worked her magic - she was not going to let us miss our appointment. Our car was fully serviced within 90 minutes & we easily made it to our doctor's appointment on time. While Heather was the "face" of our service experience, I do want to say that the persons who actually serviced our car did an excellent job as well - we just did not get to interact with them. The one negative I would point out about the service visit was that seating in quiet areas away from the TV where you could read to pass the time are very limited.

ABNeely

Sep 4, 2014

Thank you Chuck!! We had a great buying experience with you! I appreciate your patience with all our questions. You made this long day of car shopping a really great day! We had been looking on line, driving thru lots, and talking to friends. I met a lady and she drove a Mazda5 and LOVED it! That was in May and I cant tell you how many times I looked at this car online! I loved it but a van?? Well I couldn't be happier with my Mazda5!! The convenience of a van but the look of a compact!! It handles like a dream!! ZOOM-ZOOM! Amy Neely

Karin

Sep 3, 2014

My Sales Associate,Chuck Meyer, explained everything perfect and made the car buying experience absolutely comfortable and fun. Lauren Tupper, Sales Manager, and Chuck went above and beyond to make sure I was taken care of and that I walked out of Mazda happy. My new Mazda 6 is wonderful! I recommend Stokes Mazda if you are looking for a new car. The customer service alone is impressive, but the cars are unbelievable.

Marilyn

Sep 1, 2014

Car buying experience was awesome! Sales team, including product specialist Amanda, were very friendly and willing to work with me and my needs in both personal and financial areas.

Judy

Aug 21, 2014

Outstanding service all the way around. Brian, Heather and Kurt are true professionals inviting the overused. But applicable description inviting me into their "family atmosphere". I plan on having all my automotive needs serviced by them. I was able to get some of my own work done while there. Additionally, I enjoyed free coffee and water while sitting comfortably in a warm atmosphere.

Heather

Aug 14, 2014

Took my car in for routine maintenance - they were friendly, helpful, and efficient. I waited at the dealership, and they kept me updated on the progress so that I knew how much longer I could expect to be there. I ended up spending less than I had anticipated and had a good experience - I'll definitely be going back for future service needs!

MX-5 owner

Aug 14, 2014

I had another great service visit at Stokes Mazda for my MX-5 Miata. I even had an unfortunate accident where my daughter's bike scratched the car, and the body shop was nice enough to help me get it fixed up. I am thrilled with my experience at this dealership and would recommend them highly.

JulieSC

Aug 13, 2014

My husband and I were looking hard for that perfect new car to buy. After long hours of research, we decided to go to Stokes Mazda since everything online pointed to Mazda as a Top Rated vehicle. We went on a Sunday so we wouldn't be bothered by the salesman and bamm...I saw my Mazda cx5 suv and was in love. Returned on Tuesday and had the most perfect buying experience ever from Chuck Mayer!!! Believe me this never happens. He was patient, friendly and very knowledgeable and has continued to check on us to make sure everything is perfect. This salesman is top notch and you won't find a better place to buy that new car. Never in my life have I been pleased with a car buying experience til now. Usually we leave feeling I hope I ever have to do that again. This is the place to go and Chuck Mayer is the man to see! Good luck with your next car buying experience.

ezrashonor73

Aug 9, 2014

I called regarding a certified pre-owned Mazda CX-9 and made arrangements to view the vehicle Friday afternoon, August 8, 2014. I made the three hour drive from the Upstate, and the vehicle was fortunately, as described, clean and relatively blemish free for a 2011 model unit. Knowing what I want, what I should expect to pay, fully understanding auto finance, FICO, etc. there was nothing left to do but quickly finalize the numbers and head back to the Upstate...A 60 minute, maybe 90 minute ordeal if things were busy, and away I go back up I-26.... Well, not quite...The "internet department" apparently exists in theory only at Stokes Mazda, as I was passed off to a cordial, seasoned, regular salesman with a newbie trainee handling the secretarial and "gopher" tasks. (not a problem, but not exactly what I was expecting either) Now time to talk business, I was first presented with a list of additional fees in the form of the infamous "first place finish mop-n'-glo" for some ungodly ridiculous amount as well as the $399.50 administrative fee, which was already "supposed" to be included in my (not so) "special internet price" (hint: print out the vehicle of your choice, and on the very last line of the last page of the E-brochure it clearly states that this fee is already INCLUDED in your internet price... $399 savings for reading the fine print). Having caught this "oversight error" I was finally presented with the numbers which were close to what I had expected in the beginning, without all the silly additional dealer profit items and subtle overcharges. I wonder how many people have been charged twice??? Quite a few, I'm sure. (did any regulators, attorneys or perhaps Mazda corporate just catch that???)Satisfied that everything was acceptable, we now begin the arduous task of signing and initialing all of the disclosures, warranty info, insurance verification, carfax data, etc. All is well....WRONG!!!Mere moments before going to the finance office to do the title and finance work, I am now told that despite all of the certified pre-owned documentation that I have already been given and signed off on.... If I really really truly want the vehicle to have the CPO warranty, an additional $900 would be due above and beyond the "special internet price" that all parties have thus far agreed to. Now apparently MAZDA corporate thinks this vehicle is ALREADY CPO, as this vehicle is advertised on their corporate nationwide CPO website as already having this coverage in effect. However, Stokes Mazda apparently chooses to do the old bait and switch shell game and advertises their prices NOT including this additional CPO fee, which is suddenly remembered at the very last moment after the customer is too emotionally involved in the transaction to see what just transpired before them. Not me, however, as I have bought 14+ vehicles that I can remember in the last 18 years or so... Naturally I have heard and seen it all so there really isn't a new trick that I'm not prepared for. Having endured all I intended to endure, I made a fast exit out the door. I will never know what further escapades the F&I office had lying in wait for me, not that any of it would be something I couldn't remedy by refinancing back home. Truly a shame, as I really liked the car, but I will not reward the type of behavior I experienced with my time and money.

Mama needing a 7 seater, but not a van!

Aug 7, 2014

I just went in to check out the vehicles I'd viewed online, only to find out upon arrival that they were in different locations. A little disappointed needing a 7 seat vehicle, something other than a van, Lorenzo Gibbs showed me what is now my new car. I found him to be very honest and likable, willing to see me through with my 3 kids until the end. As I mentioned, my kids were there and he gave them all balloons and helped them find their favorite show in the waiting area. This is a small thing, however, because of his integrity and my comfort with him through the process, I am very happy with my experience. I've been to a few dealers who have been dishonest and seemed to only care about the money, however, Lorenzo restored my faith in car salesman. Because of him, Stokes has made a loyal customer. Thanks for everything and I almost forgot, my "old faithful" was my down payment, so I didn't have to pay anything down. My payments are in the ball park that I wanted them, many thanks.

Nickie Cooper

Jul 31, 2014

Brian in Service is always so helpful and makes sure I get the best service experience. Thanks so much

Jess-c

Jul 30, 2014

I has such an amazing experience at stokes Mazda my salesman Lorenzo really went above and beyond to do the best that he could do for me.. I needed a new car and was shopping around for a while with no luck what so ever. I was just about to give up when I decided to go to stokes Mazda.. My credit wasn't the greatest and needed my pmt to be a certain amount.. Before you knew it I was walking out the door with a brand new car and I absolutely love my car it was exactly what I was looking for at the price an pmt i needed.. I didn't have a down pmt so they bought my current car off me and used that as the deposit. I was cvsry pleased and very happy with the service.. I was there for 3 hours and it only felt like it was one hour.. I highly recommend stokes Mazda off of Ashley phosphate ask for Lorenzo Gibbs and you will have a wonderful experience!

Valerie M.

Jul 30, 2014

Purchasing a Mazda 6 at Stokes Mazda was one of the best car buying experiences that I have ever had! They were very friendly and courteous. The staff worked miracles and gave me the best price for my new Mazda! I would recommend Stokes Mazda to anyone in the market for a new Mazda or to have their vehicle serviced. They truly stand by their products!!

Candy Vodarick

Jul 23, 2014

Not too many people enjoy taking their car in for service. I don't enjoy spending money either on something I can't wear, eat or write with (the last thing is for the really nice lady in the service department that I don't know her name but she shares my clepto traits when it comes to a good writing pen). However, Brian, Kurt and the others in the service department were so much fun. Thanks for teaching me how to open my trunk, Brian. That was worth the whole trip. Also, thanks for the Sharpie that was out of ink, LOL. Seriously, coming into your service department does lessen the blow on spending money for maintenance work. I can actually say I look forward to my next visit. Candy Vodarick

Grasshopper

Jul 23, 2014

As a first time buyer, I was a little worried about going through the process of buying a car. I had an excellent experience here though. All the employees that I dealt with were more than polite and made sure that I understood all my options before I made any decisions. They walked me through the entire process and even what I should do afterwards. They explained everything that needed to be done to keep my car within all of the warranties that came with buying my car. Overall my experience was a pleasant one that far exceeded everywhere else I had shopped for a car.

Happy Miata owner

Jul 23, 2014

I recently had oil change/tire rotation performed on my Miata Mx-5 - as always, the folks at Stokes Mazda treated me with courtesy and respect, serviced my vehicle in a timely fashion, and provided overall top quality customer care and service. Thank you.

John C.

Jul 23, 2014

Once again Stoke's Mazda did a great job. Our 2014 Mazda6 had a recall and it was repaired free of charge. Thanks for your fine service.

T. Perry

Jul 19, 2014

On July 14, I took my son to look at Mazda 3 and Mazda 6. When we arrived the very first thing I noticed was that each car on the lot had $1950 added to the msrp price. This was due to the dealer adding interior and exterior unwanted options to each car. My thought is that options like those are pure profit makers. Not a good way to start. The salesman was new but polite and informative. Took us for a test drive, showed us how things operated on the car, etc..... He asked if we were interested in buying. We answered we are not sure which model my son was interested. Soon, the sales manager asked if he could help us. We asked him to price both cars with certain options. He returned, of course several minutes of waiting in between, with his quote. The quote was over $3,000 more than a verbal quote over the phone from a Mazda dealer in Columbia. I just turned the quote around to him and said he was too high. He asked me what was I expecting. I told him 3k less than that quote. Several wasted minutes later, he appears with a new quote. Dropped the price $400.00 dollars. Then proceeds to say he only has a $100 to play with on this car. Looked at my son and we left. The sales manager was not interested in selling that car. His attitude was more of I am ready to go home than how can I win your business. He was inattentive to what we were saying and just plain rude. Next day I finalized a deal with the Columbia dealer. Happily drove up there to pick up the car. We were treated by an extremely friendly staff. From the salesman, finance man and the owner. We were the eighth buyer in the past two weeks to come from Charleston to their dealership. That alone tells you all you need to know about this dealership.

Woman Driver

Jul 18, 2014

I went in for an oil change and was concerned about a warning light staying.. It was a busy day, lots of people waiting. I also asked for the free full circle service report card. When I checked out, there initially was a charge for checking out the warning light on the dash. I had not been told about that charge prior to my visit when I called to make an appointment or when I arrived. However I agreed to pay a reduced amount, leaving a little confused and annoyed about the charge. After leaving, Heather said she realized that it was not right since she did not inform me of that charge. She voided all charges and called me to explain what she did and why. I had called my dad earlier complaining that maybe they feel women don't know about cars. Heather changed my mind about that and the dealership. Honesty and fairness is hard to find these days, but I experienced it first hand at Stokes mazda. I would go back and recommend this dealership, Heather, and her boss who agreed to void the charge!

Abby

Jul 17, 2014

Even though they were slammed the day I brought my car in, they looked at it within 30 minutes of my arrival, told me they'd have it ready first thing in the morning, and gave me a rental car for free for the night because my roommate was out of town and didn't have access to a ride. When I came to pick my car up the next day, they gave me a $50 discount on the repair, just because. Super friendly and caring staff. I will definitely give Stokes Mazda my business again if I need another repair!

Pierre

Jul 16, 2014

The process for my scheduled maintenance was timely, professionally done, with excellent customer service.

Certified ISO Quality Auditor

Jul 10, 2014

Van and the Stokes team were a pleasure to purchase a car from. Van has superior knowledge on vehicle features and capabilities. Most importantly he listened to my desires and responded accordingly. When I told him I wasn't ready to purchase on a specific day, he still spent 3 hrs with me test driving and showing me cars. At the end of the day he didn't try to influence me into buying that day. Instead he handed me his card and told me to call him when I was ready. He assured me they could get me the car I wanted. ~4 months later I called and while they still didn't have the car on the lot, the finance manager(Lauren) got me the exact car I wanted and beat all the prices from 5 other dealerships. Van and the Stokes team earned my trust by consistently "doing what they said the would do"! From a certified ISO 9000 Quality Auditor, Van and the Stoke's team run a high quality operation!

Steve Byrd

Jul 9, 2014

Every time I walk in the dealership to get work done or to see about ordering accessories for my car the guys that work there always take great care of me.. Hell I feel like I have friends there now. I'm a electronics store manager and customer service is a big thing for me and these guys understand it very well. I will be sendino my associates there for any car purchases. From Rick, Kurt, Chuck, Brian, and Jeff these are great people trying to make a difference in the car business and let's be honest that is hard to do but I'll put my name on the line for these guys. Also the body shop is awesome!!! I will be a returning customer over and over.

Ashley

Jul 8, 2014

I bought a Mazda 3 from Lorenzo at Stokes Mazda in North Charleston, SC! Lorenzo was absolutely amazing and I love my new car!!

Gracie

Jul 7, 2014

Always am treated as if I'm their favorite customer. Brian and fhe rest of the serrvice dept. did a fine job with my tires. Thanks again for a job well done.

phil simpson

Jul 7, 2014

Low key but very positive friendly vibe at this dealership. Straight forward. honest help & response. Chuck was very knowledgeable, helpful, & went the extra mile (literally) to assist my buying process. Drove to me in Mt. Pleasant day after the sale to pick up the title (my trade-in) & check for the new car so I didn't have to drive back to the dealership. Overall pleasant experience.

Rick

Jul 7, 2014

I took my Miata in for service last Saturday. Expecting a long wait I asked my son to pick me up so we could visit the local coffee shop. The service rep took down all the questions I had and said he would let me know what he thought after the checkup. I thought it would be several hours before this would happen. Before we were able to sit down to drink our coffee my phone rang. It was the service rep telling me my car was ready. I was shocked at how fast the service was. Then he proceeded to answer all the questions I had had. One was about my battery which I figured needed replacement. He told me it was a good battery and I just needed to crank it more often. He could have sold me a battery without my blinking an eye but that didn't happen. I was highly pleased with the service and will continue to take my Miata in at scheduled times.

Ron

Jul 7, 2014

I've only had my vehicle for 6 months and the Mazda Dealer has been nothing but exceptional! Recently went out of town and got my car services and they let me know ahead of time of a future visit.....that prepared me to set finances to get other things straight Also had me look into the Mazda 6 as well, and test drove while my car was being serviced, definitely looking forward to the next visit!!!

Stephanie Torres

Jul 7, 2014

There service department is very helpful. Quick service in and out didn't have to wait long.

Theresa from James Island

Jul 7, 2014

I was very satisfied. Brian Smith was very helpful . The repair was done in a timely manner and was less expensive than I anticipated.

Paul E

Jun 14, 2014

I went in for the oil change service special. I also requested that they take a look at my engine mounts as the shifting was causing a shudder in the drive-train and the clutch and hydraulics seemed solid. The oil change service was performed to my satisfaction. A great deal as well. However, the request to check the engine mounts was not performed at all. Further, it was not even written down on the service order. When I questioned this, another service consultant stated they hardly ever go and I could easily check this by going back and forth from drive to reverse. My car is a manual. I was rather shocked at this turn of events, especially as I had just read the customer reviews in the waiting area which held the service consultants in high regard. So I have a Miata with clean oil and suspect engine mounts. I guess I should try AAA next.

petersenmt

Jun 7, 2014

My car needed some somewhat major work done to my suspension, specifically my control arms needed replacing among other things. It definitely needed doing, but I feel everything "price-wise" was marked up a little to high for my liking. I am now out of pocket more than I care to admit, but on the upside, my old car is running almost like new again even with 140K+ miles on it. They must know what they are doing because it drives way better than it has for years. I guess i'll take a large, one time repair bill over having to buy a new car at any day!

Shawn

Jun 6, 2014

I emailed the dealer through cars.com and immediately I received an email and phone call to set up a test drive. Everyone was friendly. I was shown the car I expressed interest in and asked to take it to my mechanic for him to look over the car. My mechanic recommended that I pass on the car due to much corrosion caused by road salt. The car originally came from Rochester NY. When I got back to the dealership I told them I was not interested. There was no pressure to buy that car or any other car. The salesperson asked if I had few minutes to talk to the General Manager about what my mechanic had informed me. The Manager was not pushy or aggravated, he just wanted to know the mechanics critiques. If there is another vehicle on their lot that stoked my interest, I would definitely go back to try and make the deal. I would recommend Stokes to my family, friends, and you strangers out there too.

AC Mazda CX5

Jun 5, 2014

Brian is the service rep who greeted me as soon as I pulled up. He went the extra mile to keep my maintenance costs down. I was out of there in less than an hour.

AJHeins

May 29, 2014

I bought my 2011 Mazda 3 here, new off the lot. All but one of my standard maintenance has been done at the dealership (and that one only because I was out of town when it came due). The service department has always been helpful and accommodating, the work is done quickly and correctly, and I have never had any problems or issues. I am definitely a Stokes Mazda fan.

Tom M

May 28, 2014

Great service every time. They are prompt and exceed my expectations every time.

mgrusnak

May 27, 2014

great team, informative and got the job completed even tough there are complications. Will definitely come back. Michael Rusnak

susan

May 22, 2014

I appreciate the quick service and the sxcellent customer care from Brian & the young woman at the service desk. Thank you for such a positive experience :))

"Bubba"

May 16, 2014

I appreciate the quality and timely service that I receive whenever I bring in my Mazda CX9. It is also a pleasure to do business with you. The representatives are always courteous and helpful.

Zoom zoom in a Mazda

May 8, 2014

I bought my CPO 2012 Mazda6 last year and had a pleasant experience with sales. Just took it in for oil change and tire rotation, and was pleasantly surprised by the deal on synthetic oil. It was nice to take it into a dealership for service and not get taken to the cleaners at the same time. Thanks Stokes Mazda!

BaseballD

May 7, 2014

The service writer greet me right at the door. Listen to me while explaining what I wanted for my CX9, he told me that it was going to be like 45 minutes. They finished everything in about 30 minutes, in addition my vehicle had a recall which they took care of it as well. Thank you!

Marda

May 7, 2014

Although there was nothing to be done until a . Part on back order comes in, the gentleman that first approached me at the service desk, was very personable, even remembering my friend coming in a week before. Brian was very apologetic and didn.t keep me waiting long at all.

Ric R

May 7, 2014

I visited this dealership for a 10,000 mile service for my 2013 Mazda6 and it was another great experience. The staff was again very friendly and knowledgeable. The service department honored my discount coupon and gave me an extra item free of charge. Well done Stokes!

Kay Uhler

May 3, 2014

Arrived at appointed time and service was completed by competent friendly staff.

Jo Ann

Apr 19, 2014

Anytime I take my Mazda in for maintenance, the staff is nice , professional and QUICK. I've never been happier with my service at any other places... And I have bought many different cars over My 63 years! These guys are fantastic.

RedMazda3

Apr 16, 2014

From the customer service, to the waiting area, to the quality, Stokes Mazda has the best Service and Repair Department I have ever experienced. The staff looks out for the customers' needs. Great waiting area, speedy service, reasonable prices. If you have a Mazda, take it here. If you don't have a Mazda, get one here.

Doming

Apr 10, 2014

Excellent service, great price.i would recommend this dealership to anyone looking to buy a new vehicle or to anyone looking to have a vehicle serviced. Everyone is very friendly, informative and helpful. The showroom is very clean and the waiting area is very comfortable I While waiting for your vehicle to be serviced..

Mazda 3 zoom zoom

Apr 9, 2014

When I first pulled up, the guy who greeted me was extremely nice and helpful. So was everyone I encountered while I was there. I came in for an oil change, and they were having a special, synthetic for $20. Because I'd been here before, I also got a check in the mail to use towards the oil change from the oil company, and my oil change ended up being free. While I was waiting, they came out and told me that my car was due for an alignment, and they were running a special on that too. I got an oil change, tires balanced and rotated, and an alignment, all in under an hour. And I got such a great deal for such quality service.

Susalee Sasser

Apr 9, 2014

Everything great. Thank you very much to everyone It was a great experience

Resa K

Apr 1, 2014

We bought a new 2014 Mazda CX-5 a little over a month ago. Not only was the buying experience the best (I already wrote a reviews on that), but the car is just GREAT!!!!!!!! Now it's pollen season and there is a fine sheen of yellow "dust" on everything. I was detailing our new red Mazda to keep it sparkling clean inside and out when I noticed a small cut in the upholstery of the arm rest on the back right passenger side door. There was a small flap of upholstery dangling. Since neither my husband nor I have sat in the back of the car while riding in it, we never saw this cut for the first few weeks of owning the car. I called Tim Maggard the sales manager, explained my issue, and he swung into action. I made an appointment to take the car in a few days after my call and he said he would have his "interiors man" on site to take care of the problem. When we got to the dealership yesterday we were greeted by Jerome, our salesman; Tony, the business manager; Rick, the general manager; and, of course, Tim, the sales manager. Plus every other person in the dealership that we saw greeted us as well and made sure that someone was helping us. And we were invited to sit in a very comfortable, well appointed, immaculately clean waiting area.. Well it turned out that the cut was something the "interior man" could not fix adequately - so under warranty Tim had the inside right rear door panel replaced with a brand new one while we waited. The total time elapsed was about 90 minutes from driving onto the lot to leaving. What fantastic service!!! This dealership has far exceeded our expectations in every area. It runs like a well oiled machine - everyone so pleasant and friendly knowledgeable, efficient, and working together to make for the best possible customer experience.

toni

Apr 1, 2014

Got a great deal on my Mazda 3 and was treated fairly and was given the attention and time to make my selection and test drive the cars I liked. I highly recommend Stokes!

Joyce

Mar 26, 2014

I was looking to go from a car to small SUV and am the first to say credit challenged . The finance office and the sales office were wonderful and went out of their way to get me the vehicle I wanted . When it looked like the deal was not going to happen they continued to work the numbers and make it possible . I am now the PROUD owner of a 2014 Mazda CX5 , this is the first time I have ever owned a Brand New Vehicle.

rsobel

Mar 26, 2014

I have a Mazda Miata that I treat like a baby, and I'm extremely picky on who works on it and how the service is performed. This is the second dealership I have worked with. I can not tell you how happy I am with their service department. They have accommodated me on short notice, done extra work that I didn't think of until I arrived, and always do a great job. The staff is very helpful and knowledgeable. Highly recommended.

Toni

Mar 20, 2014

New to the area. New customer to Stokes Mazda with my Miata. They provided me with great service from the easy oil change quick appointment to getting an overheating problem fixed in no time. They called me promptly with an estimate, kept me informed on the progress and had my car repaired in a timely fashion. Friendly and professional service. Their facility was clean and comfortable , had free wifi - but the wait was very reasonable. I highly recommend and congratulate their service dept for the great service. Thank you!

cAMPBELL

Mar 19, 2014

The car was ready in less than an hour and everything was completed. GREAT SERVICE! All cars need to be cleaned inside after service. Not just a major service.

Abby

Mar 14, 2014

My day at the service department was a good one. I was treated with kindness.

Susan Hancock

Mar 5, 2014

My 2002 Tribute does not come in for service very much over a year period because of the low usage and good service that this dealership provides. The service area of this dealership is quick, efficient and provides the best care for my car. They are able to diagnose any problems very quickly and repair them. The service staff are polite and courteous.

Teresa

Feb 21, 2014

This is my first new car in almost 20 years, & I couldn't be happier with not only my choice of car, but also with my choice of dealer! I had already done a lot of research before I went to Stokes Mazda in Charleston - I even test drove this make/model car at a dealership closer to home - so I knew what I wanted. The first time I drove onto the lot I met Jerome - a friendly, no-pressure sales associate who let me test drive a few CX-5's with the various features I wanted. The next day I had a follow-up call from Stephanie who assured me that they were there to negotiate a good deal for the exact car that I wanted. Stephanie told me that when I was ready to buy I could contact Tim, the sales manager. Two days later I called Tim. I told him exactly what I wanted - model, trim package, accessories, color - & asked him to see if he could find that car & to work up a total price. Within 2 hours he called me back with all the details. Within the hour I called him back with a minor modification downward in the price & we had a deal. Tim was fantastic to work with - he was more than willing to do everything over the phone as I live about 2 hours away from this dealership. The next day my husband & I & our 3 dogs drove up to Charleston to do all the paperwork. We were greeted by Rick, the general manager. Tony, their business manager, already had everything ready for us to sign. We were introduced to the service manager. We felt very comfortable & happy & taken care of that day & that we would be taken care of in the future on service visits! So you can see that my car buying experience was both excellent & easy, but I would point out 4 areas in which improvement could be made: 1. The car with the features I wanted was located at another dealership out of state. I was told that when the car arrived at my dealership someone would call to tell me when I could pick it up. No one called me & after 2 days I had to call to ask about it. 2. There were 3 accessories I wanted & had already paid for in the negotiated price of the car. When I picked up the car none of these accessories were installed in the car & I had to ask where they were. After a bit of checking around it was determined that none of my accessories were in stock & had to be ordered. It would have been more customer focused to have addressed this issue with me ahead of time rather than me having to ask about it. On the plus side - the dealership did immediately order my accessories & they are shipping them to me via UPS. 3. My new car is equipped with Sirius/XM radio. Before I drove the car off the lot I asked the sales associate why only the preview Sirius channel would tune in. His answer was that it just needed to update, & would do so as I drove home. When I got home - still no Sirius channels, so I called the dealership & spoke with the general manager. He said the business manager registers the car through Mazda with Sirius once the paperwork is done & that within 3 days my Sirius radio would be up with all channels. 3 days later - still no Sirius channels, so I spoke with the business manager this time & he said he did not know the answer to my problem but would find out. Within 2 hours he got another sales associate on the phone who walked me through the process - I had to contact Sirius myself to activate the account, but I needed the correct phone number to call. (There was actually paperwork that explained this whole process that was not given to me when I picked up the car.) 4. The new phone system that the dealership just installed proved very challenging when trying to call anyone at the dealership. I was repeatedly transferred to either the wrong dealership, to a generic voicemail box or cut-off. Twice it took me 8 phone calls in a row before I got the person for whom I asked. If you want a new car - buy a Mazda CX-5 with the Grand Touring package in Soul Red Metallic - and definitely buy it from Stokes Mazda in Charleston, SC!

golfvet

Feb 18, 2014

very professional and to the point.Sale and trade were painless!

Very satisfied customer

Feb 2, 2014

I bought a Mazda3 from Stokes Mazda in 2011 and was very satisfied with the purchase and the subsequent excellent service. So...I went back to Stokes Mazda last week to buy a 2014 Mazda3. Again it was a great experience. The sales staff were knowledgable and friendly and willing to deal. I was so impressed with the new 2014 Mazda3 that I ended up buying two, one to replace my grandson's 2011 model and one for me. I highly recommend this dealership.

Alfred

Jan 25, 2014

What a welcome! Lauren Erickson's smile brightened my day. Her cheerful manner was a welcome departure from other dealerships I have dealt with. I felt my Miata was in good hands from the moment she took my keys until she called an hour later to let me know my car was ready. My only problem is the dealership is so far from James Island. However, being greeted by such a lovely young lady made me forget the long drive.

DavidBourgeois

Jan 25, 2014

My wife and I had determined that we were going to purchase a low mileage Toyota Camry. We thought we should drive a Honda and Mazda for comparison, just to be sure. We generally keep our cars for many years and for over 100,000 miles. We met with Phil Tackett and explained our needs. He spent an entire afternoon with us testing the Mazda6, several Camry models, and the Honda Accord. We liked the Mazda6, but were afraid we could not purchase one and remain within our budget. He and his manager were able to find us a barely used 2014. They allowed us to take the car home for the weekend to test it. I was surprised that they would do this. We loved the car and decided it was the right car for us as well as being within our price range. They offered such a good price we thought there must be a gimmick, and when we came back there would be some hidden charges. This was not the case at all, they quickly walked us through all the necessary paperwork and explained how to transfer our insurance from our old vehicle to the new one. I have already recommended Stokes Mazda to a co-worker and would have to say that they have gotten me over my fear of car shopping in the future. Many thanks to the Stokes team.

Jessica from "the North"

Jan 24, 2014

I was in a few weeks ago for a routine oil change & had a few other things come up. I managed to get an appointment set up fairly quickly to have this taken care of. Very fast & friendly service!

RRM

Jan 22, 2014

Confusion in purchasing the car. Different dates given for delivery. Hard to get call back from manager. Staff tried to be helpful. Exterior of car need to be better washed upon delivery. Called for help for setting up Sirius XM, but salesman did not return call. I figured it out myself.

Suerf

Jan 22, 2014

The service department finished adding components to my new 2013 Mazda 3 that I hadn't had time to wait for when I bought the car. Everything was done as expected, it was explained to me in a useful and friendly way and went together with the very positive initial experience of buying the car.

Jessica from "up north"

Jan 18, 2014

I was just in for a routine oil change, but with their inspection they found a few other things I needs to have done that I didn't think of. Very helpful & informative with what I needed.

Mulligan

Jan 15, 2014

I was very pleased with the help and concern I received from Stokes Mazda, Despite the odds of my overwhelming difficult financial constraints they were able to help me get the vehicle and the deal I was after! The thing that will stick with me the longest and bring me back to this dealer in the future for other purchases was the genuine understanding and concern i felt from all the staff towards my situation, as well as the amount of effort they put into getting a deal done. Thanks again!! I would also like to point out that I would not have even tried to make a deal if I had not received a call from their internet sales staff. I had already visited Carmax and Stokes Kia to get the deal I was looking for and spent almost entire days at both locations with no results and on top of that neither location seemed to give any concern or care for my financial situation they just wanted to make money and not spend the extra effort to look into other options like Stokes Mazda did!!

Debora Waszut

Jan 8, 2014

Even though I bought my car new in Myrtle Beach (because there was not one available here and I was impatient), I have brought my car there for service ever since. I have been totally happy with the service there and would definately purchase a car from you in the future. Thank you for taking care of me so well. I lost my husband a little over a year and a half ago and I was so scared of a)purchasing a car on my own and b)taking care of the car. Your dealership took away my fears. Thanks Again!

Diamond Deb

Jan 8, 2014

From the time I did the online information request to the final sale, it was totally top notch! Van Gainey was my salesperson and he was fabulous! No pressure, very knowledgeable about the car and with a great sense of humor! Everyone I came in contact with was super nice and extremely helpful. Car buying experiences can be ugly and most people I know hate it! But they were obviously dealing with another 'brand' because the Mazda dealer was totally different. They made it easy and just an all around nice experience. I was NOT going to make a decision that day, but they happen to have the exact car that I wanted at a price I was willing to pay. So I left in my new Mazda Miata5 Hardtop Convertible and am now a very happy lady! I am 62 years old and I am a classy 'older' lady driving a real classy NEW car!

Mazda owner

Jan 8, 2014

I have a 2008 Mazda3 isport hatchback. I bought it two years ago private party and have had it serviced here since the day I got. They've done great work so far. One time they said I had an oil leak, before I had them do anything I checked it my self and it was such a small leak I told them not to worry about it, and it hasn't been a problem since. Other than that I haven't had any problems. They always send coupos for oil changes and services which always helps!

Suerf

Jan 8, 2014

Amazingly, buying my new car was a pleasure: I never felt "handled" or manipulated; everyone was pleasant and helfpful without fawning; the deal was as described and I love the car.

TerenceKimball

Jan 7, 2014

Very friendly employees. They made you feel at home and were very kind. I would recommend anyone looking for a great car and a great overall experience from the cars, to employees, to the showroom floor.

boston bob

Jan 3, 2014

a great experience right from the start.the buying experience was exceptional and my first service/maintenance visit was on time, everything to be done was discussed with me, final /overall experience..OUTSTANDINGGood job Service Derpt.

BobbieH.

Jan 2, 2014

We bought a 2013 Mazda 5 on 12/23/2013. The salesman and sales mgr were wonderful! Alex and Sean deserve 5 stars without exception! We were welcomed and treated very, very well. Our opinions and experience truely mattered to these 2 gentlemen. I would rate the dealership with nothing but 5 stars had it not been for our experience with the finance portion of the deal and a gentleman named Tony. He was certainly friendly and kind but we left with a negative feeling regarding the way he handled our financing concerns. Ultimately, I spoke with the finance company and worked out the details and handled the issue on my own, without his assistance/interference. Overall, I would certainly recommend this dealership to a friend or family member who was in the market for a new/used car. However, while I would and will absolutely recommend Alex and Sean, I will advise them to ask for a different finance officer if possible. And the car is perfect for our family! Alex did a great job!

Ric R

Dec 26, 2013

Took my Mazda6 in for its first service call. It was quick and easy. Everyone was courteous and the facility was very clean. The wait was not very long.

Kimberly

Dec 21, 2013

Mazda provides speedy and efficient service. Three suggestions are: to wash the car after every service, to provide a coupon discount that does not expire when I need an oil change, and to open a dealership in Mt Pleasant that would be closer to a large population.

unhappy

Dec 19, 2013

Please Run as fast as you can to any other lot. They find reasons to offer you way less than your trade is worth. what a waste of time going to this lot. I will have a new car from Kansas or Hoover by next week. Getting 4,000 more for my trade than offered here. Be careful and shop around is all I can say.

Mazda 3 zoom zoom

Dec 18, 2013

Came in for an oil change on my new Mazda 3. Staff was friendly and helpful, waiting area was nice and the complimentary coffee actually tasted good! :) Wait time seemed shorter than usual. Overall pleasant experience.

CX9 Driver

Dec 11, 2013

Service Was quick. Everyone was super nice and friendly!

Bill G

Dec 4, 2013

Because of a serious injury to my cervical spine, I have a special need for a car that is sturdy and has the curtain air bags that stabilize the head in case of an accident. I thoroughly checked every crossover on the market. Only 2 made my final list of SUV's that provided 2+ tons of curb weight and still got good gas mileage - BMW X1/X3 and the Mazda CX-5 Auto Touring. What tipped the scale for the CX-5 was the double (angled) door reinforcements and one for the roof area. Once we sat in our car, we were super surprised at all the standard items that came with it. We weren't really looking for a car phone or talking music lady. The crunch aspect of the front end with an engine drop to the ground and thereby disengaging before it goes thru to the driver's seat was a big plus as well as the steering wheel compressing. The BMW X-1/X3 does not have these safety items as standard AND was priced over $20K more than the Mazda CX-5. We just filled the gas tank for the first time. We had a 29.6 MPG in what was mixed driving. I love the way it rides and handles and what a surprise to get the blind spot warning which eliminates the stress of changing lanes and the rear view while backing was also a big surprise that does the same thing by safely showing one's backing up. This great ride has already changed my life for the better. I/We can travel again to see friends far and wide. I've never been in a wreck but I feel secure in the CX-5's safety features. Bill Guptill

carolina grandma

Dec 3, 2013

Taking my Mazda for service is always a great experience! Everyone is so pleasant and helpful. I never feel pressured to buy a service or have a repair done if it's not convenient for me to have done at the time. I am always greeted right away and when they say it will be done it is. The only thing that could improve the service is a "real" coffee machine!! Especially in the AM! Other then that awesome experience as usual!!

Karen Fipps

Dec 3, 2013

They are a great group of folks! I was in and out !

Scooter

Dec 3, 2013

This is why I own a Mazda and always have! They give superb service and the buying process is always a pleasant experience. Many thanks to everyone at Stokes Mazda!!!

John C

Nov 20, 2013

The first service was as good as I expected. Great customer care. I did expect the car to be washed and cleaned out after the service. This is a normal thing to have done at the VW dealership in Ohio..

Grace

Nov 14, 2013

Thanks for your quick service. I feel that I can always call for help and get great service as needed. Super job on the complimentary car wash. The waiting room was just what I needed and the wait was shorter than expected, especially on the short notice. I appreciate all you do. Grace

Jessica S-C

Nov 14, 2013

Always come here for service on my Madza 3. I wait in the lobby with my child and watch TV in a comfortable atmosphere. Repairs and service are done as quickly and thoroughly as possible.

Michelle Reilly

Nov 13, 2013

I bought my CX5 in March of this year. I absolutely enjoyed my sales man and most especially the financial officer, Tony. I've taken my car in for oil change and to take care of a few things I did not know how to care for and did not want to bother my husband to take care of for me since it is "MY CAR". I always, always, am taken cared of, always do I say hi to the folks in the sales room and always they give me the time and talk to me about my car - giving me extra knowledge. And always, I say hi to Tony who is always ready with a hug and a great conversation. LOVE MY CAR! LOVE THE DEALER!!!

tdwg7523

Nov 13, 2013

We had a great experience with Phil. He was very honest and helpful in the purchase of our used Hyundai. I feel as though we were treated fairly and would recommend others to the dealership.

Katie

Nov 12, 2013

Had to bring my 2013 Mazda 3 Sport in to the collision center to get repaired- excellent customer service and quality of repairs. Will definitely bring my mazda back to get routine service here and would recommend

DEBORAH J.

Nov 7, 2013

HAD GREAT SERVICE TUESDAY AT STOKES MAZDA. I WOULD RECOMMEND STOKES MAZDA TO MY FRIENDS IN SUMMERVILLE.[;))

Fred

Nov 7, 2013

You get an appointment, great service and great facilities. Would have bought my 2014 CX-5 from here if they had had a stick shift. Wish they were closer to downtown.

J&C

Oct 30, 2013

All dealership staff are friendly and knowledgeable. The buying and financial processes are quick and easy. Stokes Mazda really is a different buying experience. Would recommend to anyone.

AlexanderNico

Oct 28, 2013

I purchased my first new car here at Stokes Mazda, a beautiful brand new 2014 Mazda 3.Phil Tackett was recommended to me by the Manager of Stokes VW, where a family member recently purchased a new Volkswagen, and I am happy they did. Phil went above and beyond when it came to customer service; he respected my purchasing timeframe, answered every question laden email promptly and guided me through the process of buying a new car.While Phil is the Used Car Manager he is very knowledgeable of Mazda's new car lineup and was extremely helpful finding the right car for me. Since it was my first time buying, with my limited credit history I had trouble getting favorable financing, but Phil and his team advocated for me with the banks getting me a great deal that I was happy with.Phil's associate Tony Wagner, the Business Manager, was also complete pleasure to work with, he clearly explained what was what in the Loan papers and honestly told me what I needed and didn't need when it came to addons such as maintenance plans.Simply put, if you are looking for a Mazda here in the Lowcountry do not hesitate, visit Stokes and see Phil, Anthony and Tony, I think you will be happy.

Hamm's

Oct 22, 2013

I have owned several Mazda's with my last car being a Mazda 3 sedan and I loved it so we decided it was time to try the Hatchback. Phil was our salesperson and he was great. Actually they all were. I love the car. So many upgrades. The process went smoothly and no run around. I would recommend Stokes and the Mazda 3 for anyone in the market for a car.

LJW

Oct 17, 2013

Our sales person, Van was the utmost professional. It was overall a wonderful car buying experience.

Lynette N. Newman, Buyer

Oct 13, 2013

I am grateful for the Mazda Service Department! The service was excellent!

Tim

Oct 13, 2013

Another great experience at Stokes! I would highly recommend Stokes Mazda because of the friendly team and low-pressure buying experience. Throughout the process, the Stokes team kept the focus squarely on our needs and their great cars - as it should be!

Macdonaldw81

Oct 12, 2013

David went above and beyond to help me find the best car for me in the price range I was looking stay within. I would send anyone I know, including friends and family, to David for an outstanding buying experience. He gave me the impression of a friend attempting to find me the perfect car, rather than a salesman trying to make a profit. I would recommend David to everyone, regardless of the make and model they may be looking for, he had a vast database of Stokes dealerships at his disposal to search amongst almost all car brands and manufacturers. Thank you again David.

Dee love

Oct 11, 2013

Since I purchased my car from stokes Mazda I always Go there for service and repairs because they have friendly staff that are very Helpful . Fast service and a very well kept Clean facility .

Connie & Jeff

Oct 9, 2013

This dealership is the total package! Phil, Anthony, and Tony could not have done a better job to insure our return. Our new 2014 M6 is a beautiful and tight car and at a great price. A truly painless buying experience!

PhillipE

Oct 9, 2013

I am impressed with the Stokes Car Group, Having dealt with Stokes Honda dealership since 2007 I can safely say the Stokes Mazda dealership is just as good as their Honda folks. Gotta be something common here, Owner leadership would be my get! Everything I was told has been true. The finance officer even called me at home to give me a heads up about a previous maintenance program at Honda, that I may have a cash refund coming! Looks like interdealersship working good together to me! And the new MX-5 is great!

Air Force Girl

Oct 2, 2013

I was in the market to go back to a car from an SUV to get better gas mileage. After extensive research I kept coming back to the Mazda in terms of safety, MPG, body style was great, a lots of options even on the lower end models. I stopped by for a quick look and maybe a test drive and met my sales rep Lorenzo. He definitely has patience, because I was back and forth between 2 models before I finally made my decision to take home the Mazda 3 iTouring. LOVE IT LOVE IT LOVE IT!!!! Between Lorenzo's knowledge of the inventory, his patience to put up with me and the rest of the staff I would say they are a great place to do business. If they don't have what you need, they will find it.

JB

Sep 25, 2013

Just stopped for a simple regular oil change service and N2 refill on tire. Entire staff was professional, courteous, and friendly. Service was provided very quickly and service manager kept all of us informed on the status of our services. The whole process was quick and professional with genuine care. As a side note, the lady ahead of me had missed getting breakfast before arriving at the service department. When asking about food options, the service manager quickly and cheerfully offered a biscuit he had just picked up for himself on the way in. That shows some extra effort in customer service.

john lites

Sep 24, 2013

We purchased our cx 9 in 2012, we love the car and have not had a single problem with it. The service department has been excellent. Van was our sales rep. I then needed a new car in 2013 at did some research on the best mpg cars. I test drove many if then, civic , nissan etc. But settled on the mazda 3 skyactive. Once again I met with van and was out of the door in two hours and very happy. The 3 gets incredible mileage, I have been averaging 38 mpg, 70percent hwy 30 city. On the hwy at 65mph I get 42 -43 mpg easy. We love our cars, no problems, great service and van was awesome.

Wendy

Sep 24, 2013

Everyone has gone out of their way to help me. Service Department is top notch. That is the reason that I will probably purchase my next car at the same dealership!

KarenPaluzzi

Sep 15, 2013

Phil provided excellent customer service. He worked diligently to help me get the best price for my trade in and to help keep my payments where I would be comfortable. I would definitely recommend Phil to my friends and family.

JenR

Sep 14, 2013

Very helpful and efficient and thorough. Thank you.

stellano99

Sep 13, 2013

My new Mazda has a small problem right after I purchased it so I needed to return to the dealership. They took my car in right away and fixed it quickly. Everyone was so friendly and helpful and I highly recommend this dealership.

Mazdaowner

Sep 9, 2013

Went for recall and they got me in and out very quickly! Nice employees and quality work.

New to Charleston

Sep 5, 2013

We just moved here from the Atlanta area, where we were really fond of the Mazda dealership nearby. Stokes Mazda was very welcoming and helpful. I appreciated how Brian took us back during the oil change to show us that under our car was still in tact after we had run over debris on the highway. I know my car is taken care of when I take it in for service.

Paula

Sep 4, 2013

Can't say enough good things about the experience we had at Stokes Mazda! Van, our salesman, was very knowledgeable and not pushy at all. He gave us all the information we needed to know and let the car sell itself. (Which it definitely did!) Everyone we dealt with at Stokes was helpful, friendly, and (I know I already said this) not pushy at all! We appreciated this so much, especially after having an experience at another dealership that was pushy and slimy and left a really bad taste in our mouths. I would recommend Stokes Mazda and the CX-5 to anyone shopping for a new car! Really couldn't be happier!

Adelaide Herring

Aug 28, 2013

it was a wonderful experience and Van, the salesman, was very knowledgeable and professional. II love the carand when I learn the computer system,all will be perfect. They've been very helpful with that as well

Aaron A.

Aug 25, 2013

I was shopping around several of the dealerships in the Charleston area looking for a new vehicle. I wanted a good value, but also something that I would enjoy driving every day. I was initially hooked on a new Ford Mustang, but a close friend had recently purchased a new Mazdaspeed 3 and raved about it. He insisted I drive one for myself before I made my purchase. I was immediately hooked. A quality vehicle, that will put a smile on your face every time you drive it. The staff was helpful and seemed sincere. They were happy to negotiate and help get me behind the wheel. If you haven't considered a Mazda product before, drive one, and learn about what a quality product it really is. When my the time comes to replace my wife's Honda CRV, we will be heading down to Stokes Mazda.

Devin

Aug 23, 2013

I was highly referred to Stokes Mazda and it was the right choice! I traded in my Nissan Xterra with hopes of getting into a Jeep Wrangler. With the great help service from Van, Anthony and David I now have the car I was looking for!

LindaWhiteFerguson

Aug 23, 2013

Great service with great salesperson "Phil Tackett" to get me into the car I really wanted !! A brand new Mazda MIATA !!!!!! I will be tellin my friends of the best car dealership in town..........Linda Ferguson

Norman

Aug 22, 2013

I spent several days of Internet searching for a vehicle that got good gas mileage, could carry four golfers and clubs and haul a small trailer when needed - and handled well on the road. The 2014 Mazda CX5 with 2.5 L engine and FWD was #1 in most reviews. The sales experience with Van with smooth and uncomplicated. His overview introduction to using the car was the best ever. So far, the fuel economy (31 mpg.) has exceeded my expectations.

Nickie Cooper

Aug 21, 2013

The guys in Service, Brian and Eric the tech were very friendly and very informative of needs on my car. Makes me feel right at home!

willy

Aug 21, 2013

Stokes Mazda is the best! I went in for my first scheduled maintenance and they could not have been any more professional or kind. I have never experience this kind of service from a car dealer EVER! They treated me like family and the tech was friendly, funny, and intelligent. Will be back soon!

Britney

Aug 17, 2013

Service department rocks! Purchased a 2012 Mazda 2 to find a year later the dealership did all my paperwork wrong and was never registered... but other than that great place!

cordovaantonio

Aug 12, 2013

I would recommend this dealer to anyone that is truly interested in getting a great vehicle at a great and friendly price. I have had the best experience of my car shopping life here at Stokes Mazda in North Charleston, SC. I can't tell you how awesome the staff was, David, the Phil, and Tony from finance...Treated me and my family like with respect and dignity...made us feel comfortable and did everything they could to get us the best price and the best deal for our new Mazdaspeed 3...Car is awesome by the way! By far the best dealer that I have ever done business with! Thank you!!Respectfully,Antonio.

baez3

Aug 10, 2013

everyone is courteous and very professional, work is done in a timely manner.

Peter L.

Aug 8, 2013

After calling dozens of repair shops to inquire about fixing an electrical problem with my Protege, I bit the bullet and took it to this Stokes Mazda service center. Not only was the service specialist extremely nice, she also had a similar problem with a car of hers and could relate (albeit a different make and model). The quotes were very reasonable--something I would not generally associate with a dealer service center--and the work was done very quickly and well. I've found my go-to repair shop for sure.

cganley

Aug 8, 2013

The Mazda CX-5 was the third small SUV I drove and was by far the best. Great handling and good energy. The controls were easy to use, it was comfortable and nicely appointed. Sales (Phil Tackett) was friendly and informative. The process of researching and buying a vehicle can be very challenging, but I felt everyone there made it a smooth and pleasant experience. Thank you!

TSC-CHAS

Aug 7, 2013

Buying a new car can be a harrowing experience, but the folks at Stokes made it exciting and stress free. The gentleman who helped me was knowledgeable, patient, and really listened to my needs. There were no high pressure sales tactics, and I was not bombarded with dealing with numerous salesmen. Also they were generous on the amount of trade in they gave me for my car. I would recommend them to anyone who wants a fair deal and a great buying experience.

ydvet

Aug 7, 2013

Never thought I would ever say this especially about a car dealership and employees...BUT an OUTSTANDING experience in every regard. Phil Thickett was our salesman - answered every question I had..was very knowledgeable of the vehicles who and NOT ONCE did I feel pressured by him or other employees to buy now..buy now. We were then introduced to Brian the service advisor interrupted his luch to talk to us about the service side of the business..again NO PRESSURE and finally Tony Wager to do all the finacial requirements....he answered every question in language that was understandable, offered suggestions, explained about GAP insurance, maintenance plans etc.again my wife and I never experienced any SALES PRESSURE to buy the car. Our intent was to just look at the MAZDA 3, get some info the look at a NISSON.....I was so impressed and my wife elated at the way we were received and dealt with that we decided to buy the Mazda and not even look at the Nisson....our advice...for a great shopping experience, friendly and helpful employees, a great buying experience an NO PRESSURE SALES..you will NOT REGRET visiting STOKES MAZDA .

M&M's

Aug 6, 2013

I hadn't looked at the CX-5 until I read a consumers report on it. We had chosen to go with a Forester at that point, but I dropped by to look at it. WOW, great looks and features. Met Van our salesperson and discussed what I was looking for. Told him I would bring the wife by to look at it on Sunday. She hates car shopping!!! Went by and she liked it and test drove it the next evening. She changed her mind and wanted the CX-5. Needless to say, closed the deal on Tuesday. Car is fantastic, handles great. The more she drives it the more she likes it. Wish she'd let me drive it!!

Shinka8

Aug 2, 2013

I have had my mazda for almost four years now and use Stokes Mazda exclusively for any routine maintenance or repairs I've needed to have performed. The customer service I have received has been exceptional and I don't even bother considering taking my car in anywhere else.

mogismom

Aug 1, 2013

Beatiful car,knowledgeable reps, no pressure, just nice patient gentlemen!

mike and stephanie

Jul 31, 2013

they were great...they didn't waste our time and even gave us a loaner while we waited for car to come in from elsewhere.

Retha F.

Jul 31, 2013

Larry was a pleasure to work with. Me and my neice got good service. I will recommend Stokes Madza to my friends and family. Retha F.

S.D. Halliburton

Jul 24, 2013

This was the fastest car purchase I have ever had. The salesman was great with no pressure. Very honest and trustworthy. Finance guy was great. I felt very valued as a customer and they treated my wife and I very well. This is probably the best car dealer that I have dealt with in the past 10 years and would stay loyal to this business in the future. I would give them two thumbs up!

mogiemom

Jul 14, 2013

Phil has gone beyond duty.When I told him I was in market for a new car he brought one to me the next evening.We live in same neighborhood and I'm a senior citizen.After driving the car he brought me , the next day I went to showroom and testdrove a few different models even different makes.Some were too big, some were too small but I found the one that was JUST RIGHT!The Mazda cx5.For me it is perfect!When it came time to talk to the Moneyman, Tony was just great.No hassles, no pressure.All in all , it was a fantastic experience!Thank you,Guys for making this as easy as possible. Pat

vette3kgt

May 30, 2013

Great deal on low mileage Corvette in the local area and did a test drive on the vehicle. Of course, I was greatly impress of the overall performance of the Corvette. I decided to go ahead and make the purchase of the Corvette with the friendly salesman, who fill the car up with gas, and so far no regrets. The Corvette was detailed by the service department a few days later and it was an impeccable job. Yes, I am overall a very satisfied customer .

Nene

May 20, 2013

Very good employees and very friendly . I would honestly buy a car from them if you would lower the prices. They are very determined to sell which I like

mazda3forever

Apr 30, 2013

This dealership is absolutely useless, I purchased TWO vehicles from them in the last 6 months and they are just useless, no sense of customer service. Once you sign you're pretty much on your own. It's too bad they're the only Mazda dealership in the area, my next mazda I need to travel to a different location, I don't even care how far away it is. The receptionist is simple minded and refers to customers as "honey", the salesmen never once called for a follow up, and everyone else is just garbage. disgusting

The Belesky's

Mar 15, 2013

Prince was our last sales person. Very attentive very good service. The belesky's

Mschlicks

Jan 7, 2013

Came in for service at 830am. Car wasnt ready when I was told to come back and after spending 800 on stuff that I did not come in for ( recommended maintenance) problem still not fixed, warning light still on when I tried to leave.

Mazda Fan

Nov 27, 2012

Angelo made this a very easy buying process for us - he was very informative about the CX-5, easily answering all our questions when we went for a test drive yesterday. We have been back today and purchased a CX-5 & the whole process was completed in less than 3 hours, including us taking the car out again for a longer test drive. One of the easiest car buying experiences we've ever had - thanks, Angelo!

Robert Hames

Oct 26, 2012

I went to Stokes Mazda today to buy a car for my daughter. She had picked a car online as she lives out of state, and she wanted me to go test drive it. From the moment I arrived, the sales and finance department treated me like I was the only customer there. They showed me the car my daughter was interested in, and just so that I would have all possible choices, they brought out new cars for me to review. By the time my daughter had arrived, I had the complete picture of the car she wanted, and what was available for me as far as new cars. Although I was there 7 hours looking at the cars and waiting for my daughter to arrive, they never once treated me like I was the guy hanging out in the lobby. They kept me engaged in a nice, friendly way, and answered every one of my questions. In the end, my daughter ended up choosing the used car that she had found online, and when I told them that my mechanic had found a small oil leak on the top of the engine, they said they would fix it for no charge, and we proceeded to buy the car.Stokes Mazda sales and finance were nice, considerate and about as far removed from the typical snake oil car salesman as they could be.I would highly recommend Stokes Mazda for anyone looking for a new or used car.

tracymckee

Oct 25, 2012

I have taken my Mazda6 to this dealership twice. The first time my vehicle was due for a 60K service. The work seemed fine but they definitely tried to sell me things I did not need. I should have learned my lesson there... unfortunately I didn't. Recently my check engine light came on. I reset the gas cap twice to make sure a loose gas cap wasn't the issue and the check engine light remained on. When I called to get an appointment they told me there would be a charge (~$110) for the diagnostic but that it would be applied to any repairs that might be needed. Since my car is still under warranty I decided it was best to take it in as soon as possible. Frustratingly, they determined that the culprit was a loose gas cap. They also determined that my battery needed replacing and quoted me an insane amount to replace it. But... for convenience purposes and the warranty on the life of the battery I told them to go ahead and do it. OF COURSE the battery did not qualify as a repair from a result of the diagnostic for the check engine light. So $300 later for a new battery and a loose gas cap, I was simply nauseous. Driving back to work from the dealership, I received an email... FROM THIS VERY DEALERSHIP with the subject line of "Check engine light on? We can help" for a free check engine light diagnostic. I was near tears. I immediately called Curtis in the service center and he asked me to forward him the email. I did and he said he would talk to the service manager and get back to me. Well, I had to follow up with him again after a few days and I eventually received an response via email stating that the service manager said that "the coupon could not be honored for the last service visit. The coupon must be presented at time of service write up, However it can be used in thefuture if the check engine light comes on again." So while the dealership may have gotten their $110 for the diagnostic, I will never ever spend another penny at this dealership, any Stokes dealership, or ever purchase another Mazda because of their atrocious customer service. I hope that sharing this experience will help someone else avoid the frustration I've endured with this company.

Craig

Oct 17, 2012

I tell everyone how much we love our Mazda. W didn't know Mazda had such a great car. I used to always buy American.

No nickname

Oct 17, 2012

The service representative was very courteous, and the work was done in a very timely manner. I was very satisfied with the experience.

Sherry Dale

Oct 17, 2012

Follow up on status was not good at first, but worked out in the end. I would recommend Stokes Mazda to anyone looking to buy a Mazda.

cwilkerson32

Jul 6, 2012

Yesterday my husband and I went to this dealership to get a Mazda3. I told the man exactly what I wanted and he told me the trim I should get would be the Grand Touring. First off I loved the car. He was right it had everything I wanted. So after we drove the car we told them what we wanted to pay and he came back and told us that what we wanted to pay would be fine and everything was going to work out. We had to go to our bank to get the loan but the bank was closed. So they gave us the keys and said just to get it down tomorrow and bring the car back to get it detailed and the tank filled up once we got the loan. So I was driving the car all that night and today. When we went to get the loan they pointed out the VIN number on the sheet didn't match the car. They didn't make a big deal about it. Just used to VIN on the car to secure the loan. So we got the loan and the check and went driving back to the Mazda dealership to pay them and get my new car cleaned up.Before I handed them the check I casually said something about about the VIN's not being the same, thinking it was just some silly mistake. The financier looks at me confused and says that the VINS wouldn't match because that wasn't my car. Of course I'm confused and told him so. Apparently without telling us they decided if we wanted to pay a certain amount per month that we had to get a lesser model. NO one told us this. We both were under the impression that we were getting the car we drove off the lot with! When we said as much all they had to say was we're sorry for the misunderstanding. Do you want the lesser model? Of course we said no. At this point just on Principal of the matter. My husband even tried talking to the manager who took a phone call from his PERSONAL phone in the middle of my husband talking! The salesman also told us that he informed us of the change, which he certainly didn't. Why would I take home one model but be getting another? That just doesn't make any sense!What makes it all worse to us is how much they thanked my husband for serving in the military and how they respected him so much and how gratefully they were to him and they they tried to rip us off! Obviously I give this dealership the lowest rate I can for trying to rip us off!

William0742

Jun 17, 2012

Unbelievably pleasant experience. David was awesome and went way above and beyond to help me find the perfect car. His knowledge of cars and the business is impressive. And his sales style leaves you feeling relaxed and pressure free. I would strongly recommend to anyone.

cliffster115

Jan 25, 2012

I was very impressed with my entire car purchase from beginning to end to find the exact car that I wanted. I initially dealt with Dana, as she is the internet sales manager. She is very prompt in answering any questions and if it is something that she isn't able to reply to, she will refer an actual sales representative to contact me. Since my car of choice (trim, transmission, & color) was not available at Stokes, all three did their best to find me the closest vehicle state-wise that matched my desires.Anthony called me a couple of times to see if I wanted to either dealer ship the car (manual transmission), but I was reluctant to go this route since it would be an unknown person driving my car in a manual for over 200 miles. In the end, he said that he was able to freight the vehicle from FL to Stokes for a very decent and reasonable charge. The next day I went into Stokes and was greeted by Adrian who dealt with our sales, with Anthony as his manager. Adrian is very knowledgeable, curteous, and was great to deal with.What really impressed me the most was their generous gesture toward treating loyal customers. This is our 5th Mazda purchase (3rd from Stokes) and since my car was being freighted and would not be in until the end of the week, they offered me a brand new off the lot rental Mazda3. This rental was the same trim level of the car that I was to receive (different color and different transmission). I did not expect this at all, and it was not necessary for them to do this as any four-banger would do for the time being would do. It has been a pleasure driving the new rental, as I treated it as my own, and detailed the interior before returning back to the dealership to pick up my 2012 Skyactiv Mazda3. I have been without a car for a month and for them to do this was greatly appreciated. I can't thank them enough.For all Mazda sales I continually recommend all my friends to go Stokes Mazda for their outstanding customer service and sales interaction.

EngesserFamily

Sep 14, 2011

I recently tried to buy a care from Stokes Kia (yes the one with the annoying commercial) so after a referral from my neighbor, I was a little hesitant to try Stokes Mazda.Let me just say...all Stokes ARE NOT the same! Never have a I met a better group of professionals. From start to finish, they were honest, upfront, and completely open about the whole process. David Putney is the General Manager, Bernard was my salesman, and Tony was the finance guy. From start to finish, there was no anxiety or stress nor were there any "strong-armed" sales tactics. If you have had problems in the past with dealerships, I strongly urge you to try Stokes Mazda located at 3570 Ashley Phosphate Rd, North Charleston, SC. Regardless of your situation they go above and beyond to get you in the right car. Thanks again for everything.

torres37

Jun 29, 2011

Overall, my experience at your dealership was outstanding. I would like to point out that Alan was an extremely helpful and a compassionate employee who truly cares about customer service. He went well beyond to help me and my family during my crisis the week of 21 Jun. My initial contact with your dealership was with Kent, although he too was friendly toward me and my dilema, his reassurance that I would not have any further problems after having your service mechanics work on my car were not accurate at all. I had to be retowed back to your shop for the same reason I was intially there for. This caused us tremendous stress and financially hit us hard.Another person I would like to have recognized is Anthony Lamana. Alan referred him to me and as expected from Alan, led me to another outstanding and caring employee. I worked with Anthony during the purchase of a used Dodge Caravan. Although, I was not in the market at the time, my situation forced my hand to buy a car sooner rather than later. Anthony went out of is way to help in this process and continues to do so.One other person that I need to mention is your Financing Salesman, Jessie Belemy. I left in complete confusion with regards to obtaining "my title/registration card" so I can register my car in VA where I am from. His focus was entirely on getting "his money" than what I believe he should focus on, that is the customer. The money will get there.Overall, an excellent experience.

drewtombs

May 20, 2011

Third time taking car in for scheduled service. Work is completed quickly and service dept follow ups. Dealer also send out service specials in th email frequently. Andrew Tombs - 1832 Hall Point RoadMount Pleasant, South Carolina294662010 Mazda CX-9

pamy11

May 13, 2011

Stokes Mazda was extremely accomadating. They provided transportation for me to and from work while they serviced my car. Additionally, their price was more reasonable than my estimate from a service area closer to home. Definately worth the trip. I am glad to have bought my car from Stokes Mazda! Alan and Justin are exceptional employees and deserve recognition.....THANKS Y'ALL!!!!

gattogrande

May 12, 2011

Got there without appointment and quickly checked in by Mr. Kent. Informed about tire problem and provided with a quick quote. only waited less then half an hour and comfortably spent the time sipping a soft drink while watching Cable TV. They accepted discount coupon.

lkseegers

May 12, 2011

Went in for a 50k service check. Was not pressured to get anything done that I did not need. Pleasantly surprised at how little maintenance my car needs even after 50k miles. Service like this builds trust in business. I appreciate knowing I can believe what I am told by my service techs. You can buy a car anywhere, how you are treated for the years after is what makes a dealership credible.

Ebakker

May 11, 2011

After selling a new car we learned that ours had 450 miles on it. We did not get the test drive the car as a big screw was protruding the tire. When we did took delivery of the car after the tire ware replaced the allignment was way off. They fixed it and and after 12000 miles the tires were completely gone. The allignment was so bad that we had to get new tires. Good Year paid half ($600) they paid 3 oil changes. Than the warrenty ended as we were told the car was titled before. My wife raised hell and they reinstated the warranty. After replacing some major parts we quickly traded the car and now we are fighting to get a refund on GAP insurance from them. After many emails with Mazda USA we got some feedback and told that it takes 4 to 6 weeks to process and to mark our calender.Never again.

askeae

Apr 15, 2011

I've been using Stokes Mazda for over a year and a half now and this is the only place I'll take my car to in charleston besides doing the work myself. The quality of their work has always been exceptional and as far as customer service is concerned, they really go above and beyond what's required of them. Of any service department I've used for any length of time, I've had the best overall experience at this location, especially when working with either Kent or Sid. I'd recommend these guys to anyone and will continue going here for any repairs or services I need while still living in Charleston.

jlrizza21

Apr 7, 2011

Kent linked us to Anthony to buy a new 2012 Mazda5 and to trade in our used car. Anthony was great to work with and got us the price we needed to trade our care for the new vehicle. This is our 3rd Mazda purchased in 4 years (we always have at least 2 in our garage!)..we love them and Stokes Mazda!!!

blackburn1

Mar 30, 2011

I had a great experience when buying my 2009 Mazda 6 and bought the extended warranty. But 4 months into purchasing the car now all these things aren't covered under my warranty. My car now has electrical problems and exhaust problems. The dealership was not very helpful in talking to me about how to resolve the issue, just that i needed to pay the money. When I pull up my warranty information that says it's covered they still fight me on it. I had wonderful service in buying the car but it's too bad that it really was just lipservice. I wish I had known more about how the dealership is after you've purchased the car.

mjd

Mar 25, 2011

I had a great experience purchasing a vehicle from this dealer. Given poor experiences in the past dealing with car dealerships I was hesitant to check them out but thanks to a great experience a co-worker had I was encouraged to visit them. Needless to say, this time around buying a vehicle was a much more pleasant experience. The staff were knowledgeable and courteous. From my initial sales contact (Christy) to my on the floor experience with Bruce (and his boss Drew) everything was low-pressure and friendly. The team listened to my needs and helped me select a used KIA that fit my budget and my needs.

Zoom2011

Mar 23, 2011

If I could have done the entire transaction online, I would have! Everything was so simple. Before setting foot in the dealership, I had a tentative approval on a new Mazda 3 from the bank, an idea of what my monthly payments would look like, and an appraisal on my trade. I love my new car!

Ray Bergman

Mar 14, 2011

Christy was my initial point of contact, and she prepped me VERY well for bringing in my trade and purchasing my new car. Curtis was calm, cool, and no-pressure. Made me very comfortable. And Drew was calm, precise and honest. Great team in place over there that all seem to work well with each other to give the best experience possible.

lcprice3

Jan 21, 2011

Great experience. Internet sales is the way to go. Friendly people who have a good time with their job which made it better for us. Only downside is that paperwork still takes 2+ hours, but that will happen anywhere I guess. love the car, and overall great experience with Stokes.

maelee

Jan 18, 2011

I requested financial assistance on line one evening and early the following day I received a response from the Stokes online Manager who informed me that the manager at Stokes Mazda would be more than happy to assist me and that I should stop by the dealership to decide which vehicle I was interested in. upon arrival at the dealership I was greeted by a knowledgeable salesman who was patient, and down to earth. After I selected my vehicle and took the test drive, he explained my options. Later I met the staff of professionals whom not only was able to put me in a car of my choice within hours, but saved me more than $100 (per payment)than I was paying on a previously owned vehicle.I would definitely refer friends and family members to Stokes Mazda, and if I could have bought two vehicles at one time I would. One for me and One for My 20 year old son.My experience at Stokes Mazda was mire like visiting with friends because I told personal stories and they politely listened and made referrals to sources that have already assisted me.I am nearly 54 years of age and have purchased many vehicles but this is the first time i have had this type of experience. for the first time I was not nervous,

hrfrancis

Jan 11, 2011

I had a really great experience with Stokes Mazda. The sales rep Anthonio was awesome, he provided with me with all the information before I went there. I was so impressed by their style that I gave my details over their website for financing and within half an hour he called with all the details. when i visited the dealership everything was completed in 20 -25 minutes. Had a great experience and will recommend to everyone.

aeglos78

Dec 24, 2010

Best car buying experience I have had. Ray was awesome! Did not feel pressured to buy and did not have options thrown at us that we were not interested in. All staff was very friendly and helpful.

rtshingler

Dec 15, 2010

From start to finish, it was an amazing experience. I never felt pressured, and everyone, from sales to finance, was so polite. They listened to my needs and did everything within their power to meet those needs. I am very happy with my purchase and the entire Stokes Mazda team, and I will highly recommend this dealership to all of my friends and family! Thank you so much Stokes Mazda, and God Bless!!

bouchie67

Dec 14, 2010

The entire sales staff and finance department were outstanding. I would highly recommend this dealer to friends and family, and I fully intend to do business with them again in the future. From the time I arrived until I completed the deal, I felt welcome.