Used Cars for Sale at Stokes Volkswagen in North Charleston, SC

Kacey1977

Sep 29, 2014

I went to the dealership on Saturday September 27th 2014. I have no credit as I have paid cash for everything I have or had to go to buy here pay here places and pay an outstanding interest rate. I was approved for a brand new 2015 passot but decided to get the 2014 clearance model so my payments would be more in my budget. I was looking for a more economical vehicle for my wife to carry our 2 year old to his 3 therapy sessions a week and many doctors appointments. I was greatly surprised on the approval with no money down. Then on Monday September 29th I took them the proof of income they required and all the sudden I have to have a co-signer. Because I am a sub- contractor. Never mind I have worked for the exact same pest control company for over six years and have lived at the same residence for over 41/2 years. The salesman (Jeremy) was one of the best car salesman I have ever met. To Jeremy I do thank you for all your help. But for the approval then the sudden disapproval I can not reccomend this dealership. Thank you Kenneth

kimberbl

Sep 24, 2014

Heard on the radio yesterday morning that if you had bad credit and $500 to put down that Stokes VW would get you into a car. I had to laugh after being told by THREE other dealerships it was impossible. I called Stokes VW and got Blane Cook on the phone. I challenged him and the ad... no way would I qualify - bad credit due to a bad relationship... long story short - Blane got my information over the phone, called me later in the day asking me to bring my pay stub (I thought I was being jerked around again) so I went. I left with a brand new 2014 Passat S and I love it!!! I was in and out (with a trade in) in no time!! My down payment was low and my monthly payments are doable. Blane was awesome!!! Stokes VW WILL get anyone into a car - if they did it for me, they can get ANYONE approved. YAAAAYYYYYY!!

chelsea.gardner.773

Sep 12, 2014

Buying my first car was a nightmare, the salesman wasn't a nice guy, but coming to Stokes? This was how I expected my first time to be... T'was a smooth, easy transaction and I knew exactly what was happening the whole time! I highly recommend Stokes to first time buyers, as well as everyone else! I live in NEW HAMPSHIRE, but I got my new car from Stokes, because quality is everything.Thank you so much to everyone at Stokes who made this happen!!

mdillenk

Aug 26, 2014

Recently I attended the Stokes Volkswagen miracle auction and was amazed how cheap the cars were going for. I have never been to an auction before but ended up bidding on an Infinity G35 and won. I love the car and buying it was a piece of cake with Jason Kelsey getting all the paperwork in order. I was truly impressed with the friendliness and attentiveness of the staff and would recommend this dealership to anyone interested in a new or used car.

wendym_stewart

Aug 25, 2014

Jason Kelsey was great to work with and he provided great customer service until I drove off of the lot. He even had my car washed twice because it had water marks on it. He was friendly and rolled out the red carpet for me!

mburns0214

Aug 25, 2014

I sure am glad I decided to buy my new car from Stokes. In fact, all three cars I own have been purchased from Stokes. What made this car buying experience so outstanding was the the sales person I worked with. Jason Kelsey is without a doubt the friendliest and most knowledgeable sales representative I've ever had the pleasure of dealing with. He certainly knew his business and when he wanted to clarify something he didn't try and give me erroneaous information just to sell a vehicle. I will definitely deal with Jason in the future. I think he has integrity and outstanding core values. When I left Stokes I was so happy about my new car and more importantly, I was thrilled with the car buying experience.

kato890711

Aug 25, 2014

Jason in the sales dept was great to work with. He got me a better price than the local competitor and was great dealing with my dad :). However, I cannot say the same thing about the service dept. When I bought the car the front tire was nearly flat. I was assured by the service dept that it just needed air. 1 week later my tire light comes on and I put air in it just for it to continue to go flat. I brought it to the stokes service dept 2 weeks before my 30 day appt. Just for them to put air in it and turn off the light. Thanks but I could do that with a slow leak. Today on my 30 day inspection they found that the valve stem was leaking. So why was this not found before I drove it off the lot? I recommend working with Jason. But remember to be pushy with the service dept.

jedinkins

Aug 25, 2014

Jason was great to deal with, he told me he had a car for me but it wasn't at the dealership. Jason told me he would bring the car to me first thing Monday . He call at 8:30 and said he was on the way. The car was just what he said it was. We bought the car and very happy with the deal we got.

Grimm2382

Aug 25, 2014

I would strongly recommend Stokes VW of Charleston. My car buying experience was hassle free, and everyone their is very helpful and friendly. Overall great experience.

dbussey1200

Aug 25, 2014

Had an excellent experience dealing with Jason Kelsey. He was very informative and made sure that I drove off the lot in my new car as a very satisfied customer.

jspivey4

Aug 13, 2014

I found myself on a Nerve-racking hunt for a new car earlier this year. I visited a ton of dealerships but always found myself coming back to Stokes Volkswagen because I found their patience to be very comforting and reassuring. I really appreciated the time that the team took with me to make sure I got into the right car. With the help of the dealerships manager, salesman Kris Mack and their dedication, I found the car that suited me the best. I purchased a brand new VW Jetta and felt great about my purchase at the end of my two month car hunt. I would recommend this dealership to anyone looking for a new car because they have taken great care of me since I drove into the lot the first time out of probably 10 visits before making my decision.

smilebright

Aug 5, 2014

Had no appointment but it did not matter car got fixed and runs greats!! Brad was friendly and informative as was tom. definitely recommend stokes vw

rhonda mccard

Jun 6, 2014

I had a great experience at Stokes Honda North. Jason was very friendly, very helpful and sold me my Honda Accord 2011 that I love. Everyone was so nice including the service department. Thanks

brena

May 31, 2014

Awesome. Honest. Respectable. Not forward and get's the job done. Most likely my sale's guy for life ;) car was available when I arrived with no haggling.

DanielSchlindwein

May 31, 2014

Jason is a good dude who got me the car I wanted at the price I was looking to spend. Very happy with purchase. 25.

Johnston611

May 31, 2014

Jason was pleasant. Working with Michael the second time not so much. He was rude and acted put off though he screwed up the contract.

Toijena

May 31, 2014

I am satisifed with my deal. I thought the giveaway was productive. I won a cruise for two! I like the free gas fill up!

cindy07

May 31, 2014

From the time I first drove onto the lot Jason Kelsey was very friendly, professional and made me feel at ease with the whole car buying experience. He knew what he was talking about and not pushy like the traditional car salesmen! I would defiantly recommend Jason and the Stokes Volkswagen dealership to any one looking for a new or used car.Thanks Jason

rungedaddy

May 31, 2014

I had an exceptional experience with Mr. Jason Kelsey and would recommend this dealership to everyone I know. I already have recommended the dealership and Mr. Kelsey to my close friends and my family members, thanks so much!

PhebeIdol

May 30, 2014

We have had multiple terrible car buying experiences. This experience with Jason Kelsey was the first time our concerns were addressed and we were not disrespected. We really appreciate the kind and considerate service we received at Stokes VW.

LindseyCassidy

May 29, 2014

As someone who has never leased or owned a car before, my experience with Jason at Stokes VW in leasing a 2014 Jetta was a positive one! Jason was not only very helpful in answering all of my questions about the car and the leasing process, but he was also very accommodating with my busy schedule. Thanks again for making my first experience of leasing a car so easy and enjoyable.

rcgluhosky

May 29, 2014

Helped put a lot in finding the right vehicle. He was very understanding of the decision making process and allowed me to take my time.

clarktm1

Mar 14, 2014

Ethical and genuine, I actually enjoyed the process at Stokes VW. As long as they maintain the same management style I will continue to return.

Jmcknight09

Feb 25, 2014

Went in with my Husband looking for a new car, We weren't sure if we would be able to by New or have to get a used car. Kristi Drinnon was awesome! She was very patient with us and helped us in every way she could to get us in a new car. She was very positive even we weren't. In the end we walked out with a new 2014 Jetta. Very pleased and happy! We would Highly recommend her and Stokes Volkswagen in North Charleston!

mayerp

Jan 6, 2014

The sales associate who worked with me, Clarence Nelson, was outstanding: informative, a good listener, and respectful of my goals and objectives. I never felt pressured by him, plus he is extremely knowledgeable regarding the vehicle I purchased. Because of his professionalism, I will refer others to this dealer.

pingold

Jan 2, 2014

We were looking for a used Beetle because we are Beetle lovers. In fact, we own a 1970 all original Beetle. Stokes VW was the closest to us so we went for a visit and we were amazed at how friendly all the staff were. They answered all our questions and were very polite. The sales reps were not like other dealerships. They gave me space to walk around and talk with my husband. The attitude and atmosphere were great and the showroom/bathrooms were very clean. When it game time to sit down and discuss our choice, Clarence was very helpfull. He explained everything right down to taking us to talk to the finance person. The finance person was also very helpful. He explained every paper we had to sign and what it was for. He explained the payments and all about the financing. You can tell they believe in what they sell and take pride in their dealership. I had a great experience and would highly recommend them to my friends and family who are looking for a car.

blackwolf661

Nov 27, 2013

I enjoyed my experience putchasing a vehicle. She was really down to earth and up front with me. I got exactly what I wanted in the price range I was looking for. I would go to her again if I had the opportunity.

KDENNIS76

Nov 15, 2013

I was looking to get out of my current vehicle we dubbed "The gas hog" & "Problem Vehicle" since we no longer have a house full of kids, I was looking for something smaller to fit my lifestyle. One phone call to Stokes Volkeswagen and the wheels were set in motion. Travis and Kevin were able to get me out of my current vehicle and find a car with everything I wanted with minimal effort. Less than 3 days laterI had my new vehicle delivered to my door. What exceptional customer service. I tell EVERYONE about my amazing experience with Stokes Volkeswagen, this level of service has made me a customer for life. Thanks Stokes Volkeswagen!!

YerWan

Nov 15, 2013

We had excellent service from Clarence. No pushy sales pitch or pressure, which we really appreciated as we had just moved here from Australia. We purchased a VW Beetle and got an excellent deal on it from Mike. This was a great buying experience and I would recommend this dealership without hesitation!

Smoothoper8r

Nov 3, 2013

Had a great experience! Was recommended on the service of this dealership by a friend who recently purchased a car from Stokes. Walked was given plenty of time to look around no hassles. All the sales representatives where helpful in providing information on the vehicle and gave me a tutoring session on how to navigate the cars electronics.

maggie92012

Sep 14, 2013

Went with my daughter who wanted to purchase a 2013 Jetta SE. Jason Kelsey was the first salesman who greeted us outside (in the rain) and proceeded to give us information on Jetta's. He was very knowledgeable, easy-going, and friendly. A couple weeks later, she signed papers and was hoping to get a Jetta from another state. This part of the deal landed on Bob Denny's desk. To us, he was not in a hurry to 'secure' a car in a timely manner, so therefore, his service did not impress us at all. I do not know what was going on in his world. However, Travis Westbury (GM) was great and managed a wonderful deal on a beautiful 2014 Jetta. Mike Mercaldo is the easiest finance guy you can ask for--very knowledgeable and not pushy at all. You always dread talking to the money guy but not in this case. I would recommend this dealership and just ask for Jason Kelsey! He will be glad to help you!

titoentam

Sep 10, 2013

Nicole was my online sales rep who give me excellent customer service. She handed me over to Clarence the in store sales rep.Clarence Nelson was a VERY good salesperson! He went above and beyond to help me from the very first phone call. My husband and I flew to Charleston from New Orleans and was picked up from the airport by Mr. Nelson, on his off day. I would definately purchase from Stokes VW again!! Partially because They had the best price in America, for my car (a certified pre-owned Mercedes benz slk 350) but mostly because of their knowledgeable sales staff.

asmurray

Sep 10, 2013

This dealership is the best Volkswagen Store in the Southeast. The GM Travis Westbury, has a very dependable and capable staff that provides great customer service. I would recommend this dealership to anyone looking to purchase or service any type Volkswagen vehicle.

jmriggs89

Sep 7, 2013

My salesman, Jason Kelsey made my first-time car-buying experience worthwhile. By fate, we had already met a few years ago, so there was already a little bit of history and trust, but overall, I would definitely have him as my salesman again. Throughout the whole process, Jason was patient and answered all of my questions, no matter how small. He was not pushy or a jerk, instead he was my personal advocate--knowing I would not accept less than what I wanted. He was communicative throughout most of the process, either by phone or email, and he worked with my schedule. Jason even went the extra, extra mile when my trade-in car went on the fritz and he made sure I got on my way safely. Even though securing a car did not go as smoothly as normal, I ended up with a fantastic deal and a beautiful Jetta that I knew was mine from first glance. Thank you, Jason; Financial Manager, Michael Mercaldo; and Stokes Manager, Travis Westbury for all of your hard work and hours put into my situation. Happy doing business with you. Look forward to saying "Hi" in the future!F.Y.I - The only reason I did *not* rate my experience as a 5 (i.e., Great!) was due to Sales Manager, Bob Denny, who did not explain why the original, intended car was not secured. Needless to say, I was not impressed with his service.

Lemonm

Sep 6, 2013

We started at Stokes Mazda looking for a car we saw online, the sales person at the Mazda dealership told us the car wasn't there to try the Stokes Volkswagen store. Clarence Nelson said the car was not on his lot but he went online and found the car at the Mazda lot, he went down to the lot with us to show us the car. It was not a practical car for our needs, so we test drove two other cars and decided to buy one of them. We made an excellent deal on the car in less than an hour, we had our own financing and returned the following day to complete the sale. He had all the paperwork ready when we arrived and we were in and out in under an hour. The car we bought had an outstanding recall from the Subaru manufacturer, Clarence went out of his way to take the car to the Subaru dealership to have the recall completed before we arrived to finalize the sale. This was the most pleasant car buying experience ever. Clarence is knowledgable, and helpful but more importantly he didn't try to push us into a sale when he knew the vehicle wasn't a good choice!

rb8888

Sep 4, 2013

I rarely write reviews on car dealerships because the ones I've been to have been extremely bad experiences. NOT with Stokes VW. I went to this dealership after reading the reviews and thought I would give it a shot. First, I want to let every person who reads this review know that I do not have any close relations with any of the employees, nor was I forced by anyone there to rate them on this site. These are my honest opinions. I was expecting (with just about every dealership I visited) pushy sales people, finance specialists who don't give you honest pricing, and unprofessional management. I met with Clarence Nelson, who is very knowledgeable about the VW products and was never "pushy". He will honestly bend backwards to help a client. He will answer your questions about every VW and will give you options. Again, not pushy at all. I left the dealership after test driving a few cars, feeling good, knowing that I got my questions answered and was never forced to buy a car that day. Clarence treated me with so much respect, especially being female. You don't really get that at other dealerships, even if you have a female sales rep. Most of them make you feel stupid and think that you don't know anything. At this dealership, I NEVER got that. It didn't take me long to make a decision to purchase a new vehicle. Though with every process of purchasing, it took some time, but you should expect it. There was NO rushing of the process and Clarence, as well as Michael made sure that I was happy with my vehicle and with the service I was given. As stated, Clarence and Michael will bend backwards to make sure you are very satisfied once you leave the dealership. I highly recommend speaking with Clarence or any of the Specialists at Stokes VW. I am not kidding when I say that they will bend backwards for you. They honestly will.

jlewis4312

Aug 29, 2013

I've purchased 10 cars in my lifetime and this experience by far was one of the best I've had. Each person involved was pleasant to work with and understood my needs. Kristi was one of the better sales representatives that I've come across in the auto world; very nice, not pushy, but knew how to find the right car for my situation. I would seek her out if you are looking into purchasing/leasing a car at this particular dealership. They also returned my rental car after my purchase so I didn't have to worry about getting it back to hertz (35 miles there and back).

kidsandcops

Aug 22, 2013

Words cannot explain how Stokes Volkswagen supports the City of North Charleston. Travis Westbury and his staff at Stokes Volkswagen are some of the most professional people I have worked with. They went above and beyond supporting our North Charleston Kids and Cops program. I would recommend anyone looking for a great car and to be treated fairly go see Travis Westbury and his team at Stokes Volkswagen on Ashley Phosphate Road in North Charleston. Thanks again Stokes!!!!!!!!

jblakeslee

Aug 20, 2013

So far so good, Travis, Billy, Michael, and Daniel have done a great job. Made the entire process easy. Would always recommend a Stokes dealership to friends.

Aault

Aug 16, 2013

We visited this dealership on a Friday night and ended up finding the perfect Jetta TDI. We were also looking at another dealership but after talking to Jesse we had no doubt that this was the place to buy a Volkswagen. He brought up so many good point as to why this was the place to buy. He also talked about his Volkswagen, which made us believe that he really did like these cars and wasn't just selling to sell. We settled at a very reasonable price and they even stayed until close trying to finish the sale and we never felt rushed. Since the car needed very minor touch ups, they included that into our contract and I have since been back to get them repaired. The staff are all so friendly and helpful! Jesse even ordered us a second key because the car only had one. Overall we had a very good experience and didn't feel like we were at a pushy dealership that just wanted money. They seem like they are very passionate about Volkswagen and really care about taking care of you first before anything else! I would recommend this dealership to anyone, talk to Jesse Freeman he will find the right car for you!

SuzieGreenbird

Aug 12, 2013

I highly recommend Kevin Spivey! Despite how unexcited I was about having to buy a car after mine was totaled, Kevin made my experience not only tolerable, but enjoyable. Kevin listened to my needs and never pressured me to put myself in a financial situation that would make me uncomfortable. He was also very patient while I mulled over every decision and scrutinized every word of every document. He spent a lot of time with me (4 hours maybe) and he didn't have to- there were a lot of customers there that day and clearly he would make much more commission selling a new car to someone with a bigger budget. He never made that apparent. I have recommended him to everyone and I absolutely plan to go back and to see him in a few years when my budget allows me to buy a brand new Jetta TDI. I hope this review (in some small way) helps bring him more clients and continued success, he deserves it! This is what Kevin did NOT do.....I had been to a few dealerships already and did not feel like anyone was listening to me. Again and again, other salesman at other dealerships ignored the budget I suggested and the cars I wanted to see. They all tried to lure me to sitting in the newest and most expensive models- calculators in hand- telling me how I really could afford it because I should use my total budget as a down payment. Maybe they were just doing their jobs, but they made me feel pressured and unworthy of their time despite what an important decision this was for me. Just because I am only willing to spend $10,000 cash of my hard-earned money and NOT willing to become a slave to the bank and loans and car payments- I should not be treated subhuman for being the rare fiscally responsible American whom actually buys what I can afford. Speech over ;) Go see Kevin. He's the Godfather of car salesmanship.

mike9690

Jul 24, 2013

These guys were awesome. Went up after work and was out in a couple of hours. They were very friendly and worked with me to get the price I wanted.

jeffrd

Jul 24, 2013

Kevin Spivey was, and continues to be a great pleasure to work with. Kevin is as trustworthy as they come. I would recommend him, and many of the other staff I met at Stokes for that matter, to anyone in a heartbeat. After visiting MANY dealerships in the Charleston area, I would say the professionalism and friendliness I found at Stokes to be top notch. The care and attention I continue to receive after the sale is wonderful as well. I love my Passat!

famousspear42

Jul 20, 2013

I intended to purchase a new automobile for my wife. I know quite a bit about automobile 'value'. Performance, economy and emission control. Diesel TDI is a clean burning engine that will last a million or more miles. Low horsepower, but high torque give the economy of better than 30 mpg in town and more than 50 mpg up to speed limits on InterState roads. I wanted a TDI. We had considered looking at a Toyota, but the Toyota my wife was driving didn't meet her desires and I wanted a TDI. She had a friend who drove a Passat, and that was the car she wanted to look at. As we pulled into the Stokes Volkswagen dealership, we were met by a very friendly person named Billy Conyers. He was not pushy and when my wife mentioned she was interested in a Passat with style and comfort features, Mr. Conyers was able to oblige. We looked at a couple of vehicles and Billy suggested a Passat that had been driven by the dealer and was just now available, would we like to look at it. Yes! and a Passat TDI SEL was brought up front for us to view. I was very please with the appearance and style of the car. We took it for a test drive and the car did not disappoint. German engineering is top notch. I highly recommend Stokes Volkswagen Dealership on Ashley Phosphate Road in North Charleston, SC. See Billy Conyers for your best experience.

KarenDiliberto

Jul 19, 2013

This Volkswagon dealership is the best in the Charleston area by far- It is so much more "comfortable" then the other Volkswagon dealership in this area (I think it is in Mt. Pleasant, if I am not mistaken). Today I purchased a new Jetta from Mr. Billy E. Conyers ll- As a single woman walking into a dealership, it can be very intimidating. Mr. Conyers made me feel so welcome and his demeanor made me feel right at home. There was no pressure from him, or anyone in the dealership - the kind of pressure you affiliate with car buying ( from a woman's perspective)- I was welcomed with smiling facesand the atmosphere was extremely laid back. I felt very comfortable there and Mr. Conyers provided me with "stellar" customer service. He had patience and answered all of my questions. The dealership worked with me diligently and made my dream a reality.I would definitely recommend Mr. Conyers if you are looking for reliability, professionalism, caring....and of course a great car!!!!!

jthomas2013

Jul 18, 2013

What refreshing experience to work with a wonder salesman. Clarence was patient, kind and share wonderful stories. Clarence answered all of my questions regarding my purchase and new features. Clarence was attentive to every detail regarding my transaction. Clarence actively listened, showed interest in my conversation as well as direct eye contact. We shared and exchanged of ideas and the time passed by very quickly. I would definitely recommend Clarence and Stokes Volkswagen. Its more than shopping for a car, It was spending time with family. Thank you Clarence for a wonderful calm experience. The Stokes Volkswagen family is attentive from the front door to the service department, everyone was so friendly.. you can't ask for anything more..

Caitlin_Zwickey

Jul 17, 2013

Clarence has continued to go above and beyond when it comes to our experience buying our car. He has resolved all questions and issues we had, going as far as staying after hours to meet with us and still answering questions six months after the car was purchased. As first time car buyers, we can only hope to get a car salesman as kind, caring, outgoing, and helpful as him in the future. Thank you.

bri2barb

Jul 15, 2013

We purchased a used VW from this dealership and everything was great! Our salesman, Jason Kelsey, was very professional and we would definitely shop with him again!

outbound1

Jul 15, 2013

Jason Kelsey was by far the best car salesman I've ever worked with. From the beginning he was completely understanding in the complex deal I was wanting to pursue, trading in my power boat for a partial trade in value towards a Volkswagen vehicle. I had initially been steered towards the Tiguan model by other car salesmen, but Jason quickly identified that the Golf would much better fit our needs. He was completely right. I had never been notified that the Tiguans' recommended fuel was Premium, amongst other things! After taking a drive in the Golf, and loving it, Jason allowed us to test drive a few other vehicles, so we could gain some perspective, even taking us to another affiliated dealership! Afterwards, we shook hands on the deal and came to pick up the Golf the next day. This car was a gift to my cousin, and being her very first vehicle, it was a special day. We arrived to find that Jason had spent a lot of time decorating her new car with a giant bow, and balloons tied on all sides!! You couldn't have planned a better moment!

klaird

Jul 14, 2013

Jason Kelsey was very patient and helpful. He helped us find the right car and at the right price. We never felt rushed or taken advantage of. He was great.

rasberry

Jul 13, 2013

The staff was helpful and friendly. They answered all my questions. I like the way the cars are built with safety in mind. The price of the passat was reasonable. I also bought two other cars from this dealership and received excellent maintenance care. Overall, I didn't feel pressure to buy a car. They made me feel comfortable and relaxed. I would recommend this dealership to all my friends and relatives.

mpjohns

Jul 12, 2013

I gave the rating I did because I am very satisfied with my 2013 VW Passat TDI. Mr. Clarence Nelson, my sales representative met all my needs for purchasing my vehicle without any headaches. He was sure to address any and all questions I had. He is always anxious to greet me on all of my visits to the dealership regardless of the reason for my trip. My Passat has met all my expectations for a vehicle in this price range. I am completely satisfied with the 10,000 mile service my Passat received this week.

jacquieng

Jul 10, 2013

Jason was an awesome dealer.I met him in April, he was extremely green but his enthusiasm made me ask for him when I was ready to but my car. I was not disappointed he was on his game; very knowledgable about the Bug .Although it was not Jason"s fault my car was not ready when promised, I would have felt better if he would have called me instead of me calling for an update. Overall wonderful experience!!!!

BettySegal

Jul 10, 2013

The price range we were looking for was low, but we found a Stokely listing online that seemed to fit the bill. The car had been takento Charleston Auto Auction the night before. Jason Kelsey tracked the car, took us out to Charleston Auto Auction, and actually foundit in the midst of thousands of cars. We brought it back to the dealership; it had one owner and a good car fax, so we proceeded tonegotiate buying it. Jason and the dealership was great to deal with!

JKbea

Jul 10, 2013

I needed a new car because my old one - a Buick - although running well, was 13 years old. I did not want to worry about something going wrong. My son-in-law has always had good luck with Volkswagens and likes the sales team at the Stokes VW dealership in N. Charleston.He had made previously made purchases there. He offered to go with me to make a purchase because I am not that savvy about cars. Mostly I want something dependable to get me from point A to point B with no problems. Jason was our sales person and did fine job of presenting the Jetta I bought. He went for a test drive with us and explained many things about the auto we test drove. He was pleasant and informative without being at all pushy. I felt very comfortable with this very nice young man. He has been very helpful throughout the whole process of purchasing this Jetta. I am very pleased with the performance of this Jetta so far as I have been driving it.

medlongsc

Jul 8, 2013

Clarence Nelson was very honest and did not use high pressure techniques to make a sale. He was very forthright in what he could and could not do for us. The used car had some minor dings, a few dents, some paint scratches and a fallen headliner, although the car was "as is" Clarence was able to get all the work done (the headliner outsourced) at a very low price, $500.00 in all, a fraction of what others would charge. This was added to the deal for the total price of the car. Whoever did the body work was not happy with the final outcome and asked if we could bring the car back to get it to be perfect (new car look). I am very satisfied with the work that was done and I would highly recommend Clarence Nelson if you are making a car purchase. Clarence, If you are reading this....Thank You!! Signed, Couldn't Be Happier,Walter and Mary Ellen D.

jltaylor

Jul 7, 2013

Love Stokes VW!!! Very friendly and knowledgable staff. All the staff goes above and beyond! Thank you very much to Travis, Clarence, Tom and the rest of the Stokes VW Team.....Together Everyone Accomplishes More!!!

Camiswt

Jul 3, 2013

As a parent you always want to be there for the guidance and protection of your child. For several months my daughter had been looking to purchase a car and was adamant that Saturday would be the day she became a car owner. I was greatly concerned and fearful that I could not be there and she would be taken advantage of. I am pleased to say that none of my concerns nor fears became reality. When she called to tell me about her new purchase and her experience I could hear both joy and pride as she said, " Mom I just bought a 2013 Jetta, with great payments, mileage.....!" Clarence and the management team were excellent with my daughter.Clarence and Stokes Volkswagen, thanks for being a dealership a mother can trust with her child.

LBell80

Jul 3, 2013

I went to the dealership to just look around and a friendly salesman, Clarence approached me. He didn't pressure me, he answered all the questions I had, showed me a few cars, and before you know it, I was trading into a Passat. Just by a brief conversation of what I used to own, he knew exactly what I was looking for. He was so good, I even got a second car for my wife.

Zetalady00

Jul 3, 2013

We had a wonderful experience working with Clarence! We originally went in to look for my husband a car and we bought a Passat for him. While there I fell in love with the Tiguan and Jetta, but left without either. Within two weeks, we were back and Clarence found us a great deal on a Jetta that had everything I wanted. We took it home that day and I even sent a coworker to see Clarence. He loves his new Passat. I would recommend to anyone.

rebekkaadamson

Jul 3, 2013

I had such a wonderful experience with Stokes Volkswagen. I went to buy my very first car and the staff was so friendly and helpful!! Jason approached me within 2 minutes of arriving at the dealership and helped me pick out the car that I thought I wanted. After a lot of negotiations, he showed me the car that would be my very first car, in the pouring rain even! He was very patient and very thoughtful. What a great first car buying experience! He even drove my new car home for me while I drove my old car home so that I would be able to have my new car that same day! Thank you so much for everything!!

evankhee

Mar 1, 2013

Purchased a used vehicle from dealer. In our purchase agreement we were guaranteed a professional full detail for the vehicle and touch ups on a few scratches. We are pleased with the vehicle itself, however I can tell you that we are completely unsatisfied with what they call "detailing."I was told that we could not make an appointment to have the touch-ups done because the guy only comes on Thursday mornings and they don't know how long he will be there... WHAT?! So I had to call several times to make sure he was there. THIS is NOT service. They should have made a appointment around our schedule (which was pretty open) to have these things taken care of, not give us some wishy-washy time frame.Second, the "detail" was unacceptable. There were literally leaves in between the back seats still. Unfortunately my husband had to go to work, so he just took the truck and left. When he got home I looked at it, and although they did a mediocre job washing it, the inside was horrible. Crumbs were still in the compartments and cup holds. Leaves between back seats. Seats that weren't even vacuumed much less touched. So disappointing. Will be sure to let other know to stay away from here.

patrickmahr2000

Dec 27, 2012

I took my car in for its routine 30k maintenance and courtesy wash on a Wednesday. As I was walking up to pick up my car the first thing I noticed was my car was dirty. Rain would have washed off more than they did. Then I saw a nice size dent right in the back of my car. When I told them what I had found they were quick to set up an appointment for the next day to fix the dent and fully detail my entire vehicle. I was very relieved that they were handling the problem easily and, so far, professionally.The next morning I bring my car in and they gave me a loaner which is great when your car is in the shop. Around 3pm they call me and say their detailers had changed their hours without telling the maintenance department but they will be in tomorrow. They tell me to keep the loaner overnight and I can pick up my car tomorrow.The next day, lunch comes and goes with no word from Stokes so I give them a call at 1pm. They ask if they can call me right back as the office is busy right now. An hour later they call and tell me they are working on the car and it will be done soon. Finally at 5pm I get a call but now they tell me the detailers couldn't finish the car and I'll have to pick it up tomorrow.It is now Saturday, two days into the holiday weekend, and I still don't have my car back from a simple oil change. Stokes VW calls at 1:30pm telling me the car is ready for me to pick up. I drive over and walk inside to sign for my car. The attendant immediately starts explaining that the detailers never showed up so she just had the maintenance guys clean the car. And in her words it should be ok, "because we aren't charging you for the dent repair or car detailing." Well I am so glad that you aren't charging me to repair the dent that you put into my car (which after three days still isn't completely fixed) and that you lied to me that my car was being worked on. The maintenance guys who "detailed" my car left large streaks of polishing compound and/or wax all over the vehicle. There was a muddy foot print on the back seat and there was still dirt on the console and in the cup holders. On a good note they really made sure the tires were very nice and shiny.Thank you Stokes Volkswagen for your carefree maintenance. However, I am not so sure it is me that is "carefree" with my vehicles maintenance as it is your employees and maintenance technicians.

jonkmobley

Dec 4, 2012

I had been having my car serviced at Stokes for years, so when I decided to trade I looked there first. Glad I did. Got a new Passat and it was hassle free and fast.

konkapot

Sep 22, 2012

Went to Stokes VW and I was in a hurry; I had already done my research as to what car I wanted...even down to the color/doors/transmission. I had about a two hour window to do "the deal" and the paperwork. Talked to Clarence, who is by far the most reasonable and down to earth salesman I've met. We talked, we haggled, and we got the deal done. I got a good value for my trade in and got the car I wanted. Felt good about the experience and my car. Sometime later I was ready for a another car; went in and spoke to Clarence yet again. Had the opportunity to work with the manager (Travis) for some additional haggling. Travis found the exact car I wanted at another dealer (out of state!) and had the car transported to his store for me to inspect it. Car was good......but not great. I spoke to Travis and Clarence; three days later the car was back from the detailer and it was GREAT. Again.....I got a very fair price on my trade, and car exactly the car I wanted.........all done with no hassle, no bs, and all communication was done in a very relaxed and down to earth style. Shop, buy and haggle with confidence at Stokes VW.

roymac1

Sep 18, 2012

My first experience with a Volkswagen and this dealership. They were very courteous and patient throughout the buying process and my first service visit was likewise a good one.My new (used) CC appears to be an excellent automobile although I was really not familiar with the car before seeing it at the dealer. I think VW should really advertise it more, not just the Bug, Passat, Jetta, etc. The CC seems like a very good value for the money. Internet services such as Edmunds, etc. compare the CC to other vehicles costing much more.I first intended to buy a new Altima or Sonata but I'm glad I "found" the CC.

Mottcl20

Aug 3, 2012

My was previously diagnosed at another auto shop. They could not do the work so they recommended me to this place. My car was brought in Monday morning. Being a girl I do not handle my car due to last experiences with dirtbag car people. I have had my father deal with all car issues but since he is out of town he has had to deal with these low life's over the phone. My father has called each day asking for an update. In the beginning of the week they said they had started work. By Thursday my dad got a little curt with them an incisted more detail Phil then admitted they had not even looked at the car, he was confused he got it mixed up with another similar car. Now on Friday due to the previous very nice auto mechanic place calling this dealership they finally looked at my car. They left my father a voicemail saying the work would be approximately 450$ now that I have shown up they tried to add an extra 130$. They did take the additional charge off after they could not explain where this miscellaneous charge came from. If I had not said anything I would have still been charged. When leaving I spoke with John the service manager although I believe he was trying to come off as polite, the only thing I saw was an uneducated condescending prick. His only explanation was they had two similar cars with similar problems. Needless to say these people are conartists and I will never return.

Reddevil7242000

Apr 4, 2012

They were not open to working on their numbers in order for my family to purchase two cars. Tried to put me in a car that I didn't want. And did not talk numbers with me until I had been there for 4 hours. I assumed that the absence of the money conversation meant they would work with me on the price; but I was just there for 5 hours for nothing. Long story short, bought same car at another dealer, they were able to get me the car and the warranty in my price range by just reducing the car 1600 dollars. Will not work with stokes again. :(

motech

Jan 23, 2012

Stokes Volkswagen was one of several dealerships I contacted via the internet in regards to my new VW. Phil Tackett at Stokes was one of the quickest to respond, came in with some great prices, and overall the dealership was the friendliest to deal with by far. If I decide to buy another VW in the future, my first call will be to Stokes Volkswagen.

mygattg

Jan 22, 2012

Attending a medical conference in Charleston and experienced fuse issues. Mr. Ahlstrom returned my call and advised that I come by the dealership on my way out of town. He had a technician trouble-shoot the fuse panel and corrected the problem. Good public relationship on his part.

ghuds

Dec 26, 2011

Was sold on buying a Ford Taurus, wife talked me into going to Stokes to look at a Passat. Tumpie was great explaining the differences between the 5cy, 6 cy and TDI. Ended up buying a TDI. Tumpie even went out of his way to get my wife the color she wanted. Tumpie's attention to detail in explaining pre-sale conisderations and post-sale car introduction was outstanding.

sassygirl

Dec 23, 2011

OMG, We went in to take a look at the new Passat and OMG this HOT salesman approched to assist us. He was very polite and very knowledgeable. We were only there to look and not purchase, but after dealing with Kevin and the way he was so accomidating to us, before we knew it, we were the proud owners of a new 2012 Passat,, yaaaaahhhh. I highly recommend this dealership and especially Kevin. I tell you, this guy went above and beyond to make sure we had a pleasant buying experience. I will definately buy at Stokes VW again in the future. Thanks Stokes.

VWJETTA05

Oct 14, 2011

My experince was great, they treated me like family. Robbie did a great job with everything. Ghari Faircloth, which was a salesman was also very good, I had some questions about the new Jetta which he answered and showed me everything about it. I look forward to buying a car from here next year.

Thistles

Oct 12, 2011

Stokes Volkswagen was very informative and extremely friendly. We had already decided which vehicle we wanted, and Phil Tacokett did not try to pressure us into any other. This was my most pleasant car buying experience.

almole

Sep 6, 2011

Phil and John worked with us to make our car buying experience efficient and painless. They were both very helpful with making the best possible deal for us.

acottle

Aug 20, 2011

We had an amazing car buying experience at Stokes VW of North Charleston. Thanks to Clarence Nelson our super friendly, super helpful, salesperson! We didn't know exactly what we wanted when we came into the dealership but Clarence was patient and understanding and did I mention super friendly! He turned us on to the Volkswagon Routan. We were impressed with all the features and the price of the car. We also dealt with other members of the Stokes Volkswagen team and they were all very nice and helpful! Five stars and two enthusiastic thumbs up!!! I love my Volkswagon Routan!

jbov

Aug 19, 2011

Our VW had a engine light come on, while on vacation, and Stokes was the closest dealer. We left the car, rented a car & proceeded. Thye stated they were 100% sure they had fixed the issue. On the way back home , the light was back on. They wanted me to drive 400 miles back, get a room, and miss two days of work for them to fixed a problem I had already paid them to fix.They charged for parts not needed & am having to arbitrate to get any money back.They prey on a captive customer!

StephanieGarrison

Aug 14, 2011

I bought my Jetta in Florida and was in Charleston SC visiting family. On Monday morning as we prepared for the 400 mile ride back to Florida, my tire pressure warning light came on. Without an appointment, we drover over to Stokes VW in North Charleston and pulled into their service area at 7:20 a.m. We were treated like fammily. They got my car right in, found a nail in a back tire that had not done any damage, washed and vaccuumed my car, and had us on the road home. All the staff chatted with us, offered us coffee, and were seriously concerned for our safety on the road. Thank you Stokes Volkswagen for a job well done.

rccc

Aug 12, 2011

I just bought a 2009 Accord through the internet sales manager, Phil Tackett. The on-line vehicle description, which included a car fax report, turned out to be thorough and accurate. There are several free and very capable smartphone apps that helped me quickly decide Phil was offering a very fair price, which he was willing to negotiate further. We settled on the sales price entirely by email, and once I was satisfied, made an appointment to inspect and test drive. There were never any traditional high pressure tactics I saw at some other Charleston dealers. The entire time to inspect and buy the car took less than 90 minutes. Phil was very easy to work with, never wasted my time and I'd strongly recommend him. He even pointed out how I could save the sales tax cost as a military member, something I would have missed on my own. I'd also strongly recommend the internet sales approach as it appears to save time and money over traditional commission sales if you do your homework!

wandajww

Aug 10, 2011

Bobbie met me when I came to pick up my car and was extremely professional. He told me all the work that was completed and that everything was checked nothing additonal needed at this time. Ask me if I was pelased with the job.

KarenSK

Aug 6, 2011

We purchased our Toureg by phone after finding the dealer on the internet.Phil and Kayla were a joy to work with. They couldn't have been more helpful and bent over backwards to accommodate us! We felt that we had a very fair price and excellent service. We love the car. Thanks!!!

pcll09

Aug 4, 2011

The service department is the worse service department I have ever visited. I have even contacted the service manager and after speaking with him, he has let me down as to what he promised me. It is very clear to me that VW only wants to sell their autos and has no desire to service what they sell. I will be sure to pass on my experience with VW and this dealership to all. I will not recommend this dealership or VW to anyone. This is my first VW and will absolutely be my last!

DiBurns

Aug 2, 2011

Great experience all around. We got the car we wanted, at a great price, no hassle trade-in, with a friendly, knowledgable salesman. We spent less than an hour completing the deal - to include an in-depth walk-through of all the features. I would recommend Stokes to anyone looking for a honest, professional, friendly car-buying experience!

edwinhallen

Aug 1, 2011

Restored my belief that car buying can be a pleasant experience. Very professional. They we not the VW dealer nearest me in my community, but they won my business because they were far and away the most professional, straightforward, fair, thorough, and pleasant to do business with.

SullysMom

Jul 6, 2011

We had been looking at certified pre-owned cars for about 3 months never quite finding the right fit (right car at the right price). Until, we found a certified pre-owned Passat Komfort at Stokes VW. We worked with Phil and Clarence on buying the Passat and the only word I would use to describe our experience would be exemplary. Both Phil and CLarence gave us top-notch customer service and even sat in the car with us and went over every feature the car has. Clarence took me on a tour of the dealership introducing me to key people in each department. You just don't get service like that any more. Phil walked us through the financing of the car and with the help of John we got a better rate than our pre-approved rate from USAA. Sweet!The whole experience of buying a certified pre-owned Passat from Stokes VW was fantastic. We highly recommend you stop in and talk to Phil and/or Clarence to get the absolute best customer service in town. Thanks guys-we LOVE our certified pre-owned Passat.On a side note: Not only are Phil and Clarence exemplary at customer service, they are nice and honest men too. That means a lot when you are making a big purchase such as a car.

MarcJasek

Jul 1, 2011

I have been doing business wiht Stokes for about 10 years and they have been the best Dealership I have ever done businees with. I am a Military member and have been away for the last 4, but when I called and asked to have my wife's car - which was in storage - serviced and repaired, Stokes was willing to bend over backward to accommodate her short fused schedule, even though she had to cancel and reschedule within a 5 day period. The service was excellent and Robbie Chinn was inher words, "really exceptional". It is so good to know that there is still a Dealership Team that can be trusted! I reside out of state now, but when I am ready for my next VW purchase you can bet I'll have a smile on my face and I'm driving 450 miles to Stokes Volkswagon in North Charleston, SC! ~LCDR Marc Jasek, USN

aparson

Jun 14, 2011

I absolutely LOVED Art! I came in the dealership already knowing what I wanted, however Art went above and beyond to sell me on something I already loved. He took his time to explain things to me as a first time buyer! No pressure at all, he allowed me to feel comfortable about the purchase. He is very easy going and very personable! I wish my Budget was bigger, I would've bought two, three cars off that lot. I would definitely be returning for future Volkswagon Buys! Great Experience!

dahlstedt

Jun 11, 2011

After being turned off by our local VW dealer, I decided to try looking for the VW we wanted on-line. After contacting 4 other dealers in South Carolina and comparing inventory, pricing, and the bottom-line Stokes Volkswagen had two major pluses. First, Stokes had the vehicle, model, and options my wife and I wanted. Second, the quote given (bottom line) was nearly the best. Of course, the rapid response of the Stokes Internet Sales team with Abbie in the lead cinched the deal. Financing was a pleasant, rapid process, and with Clarence delivering the vehicle the next day the sale was complete. On delivery, Clarence took the time to go over all the "bells and whistles", cover all the necessary paperwork, and made us very pleased with the entire process.This was the best car buying experience I've had in over 40 years, quick, pleasent, and most important there was a level of honesty that was quite refreshing. I will and do recommend doing business with Stokes Volkswagen to anyone, anywhere.

bwilson50176

May 28, 2011

Ask for Art when you go to buy a car here. He made it super sweet car buying experience. First time we've bought a brand new car and Art made it so easy. Basically filled out some paperwork and picked up our car a few days later! Things we love about Stokes VW:1. Art2. Friendly helpful people (Our apologies to everybody else that works there, but Art was was so friendly and helpful we can only remember one other person's name (Robbie, from the service dept.)3. Our new Jetta is awesome! 4. Service Dept quick and helpful (we had a question and they right on it)(We haven't had to get our car serviced yet, so we are unable to rate the quality of work attribute, however we anticipate that it will be of a quality similar to experience thus far.) 5. Got a great price on the car we were trading in. 6. They traded with another dealership for exact model and we wanted.The one thing that would have made our car buying experience better:1. Just our opinion, but when someone is buying something that has that many numbers in the price it should come with a T-shirt. (Mostly because the VW shirts are cool, especially the spiral one) Overall a great experience; we highly recommend Stokes VW. And the new Jettas are awesome!

lazytwo$

May 25, 2011

An absolutely first-rate car buying experience, the best I have had in forty some forty years of buying a car. Both Carlos and Dan were friendly, and very knowledgeable about their products. I highly recommend Stokes Volkswagen to anyone in the market for one of their fine automobiles.

lowcountryauburntiger

Sep 18, 2010

I just bought a 2010 Jetta. Robbie Chinn, the salesman, was friendly and helpful, and not remotely pushy.He did a good job of explaining the safety and performance features of the vehicle.Plus, they have already been very good with a couple of after purchase items.I would gladly recommend Robbie and this dealership to anyone.Also, the manager, John Weyer, was very professional and easy to work with, when we were doing the paperwork.

greg30307

Aug 28, 2010

I had a very good experience with Mr. Chinn. He was willing and able to answer all my questions. No pressure. Very pleasant. Very helpful. While I ultimately did not buy a Volkswagen, he certainly did his job well. And by "did his job well," I mean he treated me as a human being. I was able to frankly discuss the different cars I was considering. Even though Volkswagen did not meet my needs this time, as new models come out, I will definitely come back to see Mr. Chinn.

VWGolfLover

Aug 23, 2010

I just bought my first car, a 2010 VW Golf. I spent a lot of time researching cars online before going out to look at the dealership. I first stopped at Low Country VW in Mt P. I knew exactly what car I wanted, and knew that the dealer probably wouldn't have the car I was looking for available on the lot. (there aren't a lot of stick shifts in Charleston, I guess). The salesman at Low Country VW wasn't very helpful, and spent most of his time trying to sell me the Automatic Golf TDI they had on the lot. Then when I inquired about bringing a car in from elsewhere he seemed even less interested in helping me out. He said he would try and call around and let me know in a few days if he could find what I was looking for. After I left I decided I would make the trip out to N. Charleston to go to Stokes VW. It certainly paid off! As soon as I pulled in I was greeted by a friendly salesman, Robbie. He was really helpful, and not pushy at all. They didn't have the car I wanted on site either, but I told Robbie exactly what I was looking for and went and ran a search right then to find it for me. Everything else about the dealership was great too, everyone was very nice and helpful. I was able to get the exact car I wanted for a good price with a great warranty. If you are in the market for a VW, I would highly recommend going to see Robbie at Stokes VW!

lisa104

Aug 10, 2010

Mr. Chinn was very knowledgeable about the vehicle we were considering: the VW Eos, but that quality was only one of several that made the experience pleasant. He has a manner about him that is very disarming; we felt comfortable with him from the beginning. He was polite, professional and accommodating. The test drive was fun with him! But by far the most attractive of his personality attributes is that he is low-pressure. If only more salesmen realized that people don't want to be strong-armed or manipulated. Customers want to have a pleasant experience in which they feel good about the entire process, from the shopping, to the signing, to the servicing. We just want to feel we've made a good decision, and have our interaction with a dealership reinforce that belief. I'm sure those who purchase from Robbie would say he is successful at delivering that very thing.If the car were longer (with more leg room in the back seat), we'd probably be driving one today. It would have been a pleasure buying from him, and we will keep the dealership, and Mr. Chinn, in mind when we are in the car market again.

Nuttyman02

Aug 7, 2010

I really enjoyed my experience at Stokes Volkswagen. Robbie Chinn was an amazing salesman. He was very human and engaging and had answers for any questions I had about the vehicle I was looking for. He was also very patient as he stayed consideribly late to make sure that I was squared away without even a hint of being annoyed. I would recommend this store and salesman to anyone I know who might be in the market for buying a new or used vehicle. The finance department was also very fourthcoming and honest in any negotiation and provided me with great service as well. I feel that I was treated very respectfully.

edfretschel

Jul 16, 2010

We have just purchased our sixth vehicle from Stokes VW. The reason we keep coming back is the great atmosphere, great service, and the feeling that someone is actually trying to assist you rather than pressure you. Phillip Tackett was great in that all our questions were answered, the price and trade-in were excellent, and he just made the entire purchase a pleasant experience. Having purchased a number of automobiles here, we know we can count on the service department. Again, you know up front exactly what work will be done, how long it will take, what the cost will be, and most important, you know the work will be completed correctly the first time. All in all, this is just an outstanding dealership to deal with, and we know that we will be back in the future.Ed and Connie

manifestmovement

Jul 15, 2010

Robbie was simply exceptional. He broke every stereotypical thought I have about car salesmen. Before we closed our business he actually generated an option that would allow me to have the car I desired while re-building my credit. Stokes is fortunate to have a man of his caliber and integrity as part of their team. Thank you Robbie! Lisa Geddings, Rockville Maryland

Tercia4

Jun 24, 2010

From the moment I entered the dealership, I was impressed by the professional appearance of the employees. Their sharp white dress shirts and ties, gave a very polished look and feel to the entire facility. Each person we encountered was friendly and hospitable to every member of my family.

F1GuyMPH

Jun 11, 2010

As a former professional in the auto industry, I have encountered countless dealers in my travels. Now, as a Navy service member, I understand what good leadership can bring to an organization. With Stokes VW, that exemplary leadership starts with Carlos, the GM of the dealership. John, his sales manager, also provides the customer and the employees with a comfortable environment. The one manager at Stokes VW that makes the greates impact is Eddie Nuttall, the business manager. He's got the hardest job in the dealership- selling intangibles to customers who he's just met. Also, he is the one man responsible for ensuring the customer's financial situations are settled with regards to their new car. He is a man that operates under a complete belief that doing the job honestly and professionally is the key to success and building long-term relationships with customers. Moving to the sales staff at Stokes VW, they are all friendly and approachable. They are all willing to cooperate and work together as a team; which is in contrast to the backstabbing, snake-like nature of most dealerships' sales staff. Within the excellent staff, there is one standout. Mr. Phil Tackett, the internet sales representative, is a true example of a gentleman in a typically non-gentlemanly industry. He is dedicated, often sacrificing his own time and off-days to come to work and assist his clients. I feel completely comfortable buying my vehicles from Phil, and I am glad to refer all the Navy business I can to him. So to Phil, Eddie and the whole Stokes VW team, well done and keep up the high business standards you have. To Eddie Stokes and the rest of the Stokes Auto Group, you need to recognize the Stokes VW way of doing business and learn from it. I have had some awful experiences at other Stokes stores, most notably the Honda store in North Charleston. The salesman, lets just call him J.G., an "old dog" of the car business, seems to be completely unaware that the car business has evolved, and therefore, the car salesman must evolve. It's time for some evolution J.G.! You can't blow customers out the door, because with professionals like Mr. Tackett out there, you're going to lose a lot of business very quickly. I'm sure the example set by Stokes VW will improve the rest of the Auto Group, and I look forward to doing more business with Stokes VW in the future.

moshedcat

Jun 4, 2010

Every aspect of this internet originated sale exceeded my families expectation. I worked with Phil Tacket via the internet as I was stationed overseas and Phil got me the exact car I wanted at the price I wanted and arranged to have all the paperwork ready for me the day I arrived in the United States with my family. There wasn't any hassels from anyone at the dealership; no hidden costs or added fees. My family and I had flown in from Europe and the day had already lasted 19 hours by the time we got into the dealership. My two young boys were tired and we just wanted to get the car and be on our way. Phil promised that it would work out that way and he delivered. Phil even picked us up at the airport and drove us to the dealership with all our luggage. Phil gave us a complete review of how the car operates, and we were on our way. I have purchased 4 new cars in my life and this was by-far the easiest purchase I have ever had (FULL STOP). Customer service, cleanliness, expertise, you name it, Stokes VW in North Charleston had everything and I highly recommend them for a vehicle. Additionally my vehicle, a 2010 VW Jetta TDI is a fantastic car!

amenti

May 27, 2010

Our salesperson, Phil Tackett, was great! We began discussing buying a car through the use of the internet prior to my coming into the showroom. By the time I met Phil in person, I was already at ease coming into the showroom. Meeting Phil via the internet first and telling him what I was looking for was very helpful to me. He was very professional and extremely helpful, just as he had been as we talked via email. My husband and I purchased two cars and we were always comfortable with Phil as he explained the best qualities of each of the cars we chose. He was also patient with me as I shopped for the car I really wanted. We feel that we are part of the Volkswagan family because Phil made us feel very welcomed. Most of all, Phil made the "car-buying" experience totally painless! We are pleased with the service and will look to Phil as our auto advisor in the future. He's a great person to work with because he really cares about his work and buyer walking through the door.

kbutler65

May 18, 2010

It was well worth the drive from Savannah, GA to buy our new Passat from Stokes Volkswagen in Charleston, SC. The customer service was great beginning with the first email contact that I had with Phil. Everyone at the dealership was wonderful, and I would definitely recommend them to anyone looking to buy a Volkswagen.

Mini-Van Mom

Apr 19, 2010

I recently had the BEST car buying experience of my life at Stokes Volkswagon! Thanks to Phil, Anthony, and ALL of the others, I am now the pround owner of a Routan- and a swore I would never be a mini-van mom! This van is amazing and by the way I still like to call it an SUV- my Sports Utility Van. They were a fantastic group to work with from phone to email to in person! They found the car of my dreams and even surprised me by picking it up from another dealership and having it on the lot waiting for me! I couldn't have asked for better customer service and can't wait to buy my next VW.

Sara's Van

Apr 15, 2010

What a great group of guys. I bought a new Routan for my wife and after shopping Toyota,Honda, Chrysler the VW was by far the best deal. I shopped a couple of SC VW dealers and by far the lowest price and friendlyest people were at Stokes. We are very happy with the Van. The whole deal was easy and they had the one my wife wanted in stock. Phil was a great sales guy and help set up all the cool stuff in the radio (which is awesome) John and Dave were also great. We look forward to years of great ownership with the Stokes people right behind us. If anyone is in the Van market you should check these guys out!!

kiawah

Jan 29, 2010

This is the second time I've dealt with Stokes VW. I researched online until the weehours and found the car that fitted my needs best. It was a 2010 Passat. I contactedPhil Tackett, at Stokes, and he communicated all the information I needed with a minimum of hassle. Buying a car does not have to be a hostile, suspicious experience. Phil treated me respectfully and got me just what I wanted. I've dealt with the service dept here and have always been satisfied. `I like the fact that this is not an enormous dealership. People know you when you come in and I feel comfortable. Are there cheaper prices available somewhere in the state on any individual deal ? Sometimes yes, I'm sure. Dealers are as competitive as they have to be. I felt I got a fair deal on my trade in, and purchase. VW's are not cheap nor are they #1 in service, but I like the way the car looks and drives. I got a good % of my original purchase price back on my trade in. I'm getting the mileage they put on their stickers and so far have had no problems with the car. I exspect to own thiscar for 5 or 6 years, and don't put on a great deal of mileage. Come to the dealerin 5 years, and you might be able to buy my car. BJM 62 and retired

MCPO Retired

Dec 18, 2009

I was looking for a hard to find Beetle TDI and found it at Stokes. I went in to look and met the best salesperson I've met in my 52 years on this earth. Robbie Chinn was totally upfront and amazingly honest in dealing with me. I looked at the car and drove it then told him I wanted to do more research on it, Guess what he simply said 'yes sir' no high pressure and thankfully no B.S. To make a long story short you can't possibly do wrong by dealing with Mr. Chinn or this dealership. I'll be more than happy to put out on the 'Chiefs' grapevine that this is the place to send your youngsters when they need a dependable ride and most of all a fair deal. Being a retired MCPO integrity and honesty are two traits I covet and this dealership and salesperson desplay both.