Used Cars for Sale at Stone Mountain Toyota in Lilburn, GA

Victoria Powell

Sep 26, 2016

Your rep Tim was helpful, knowledgeable, and professional

Charles Sydney

Sep 19, 2016

Great service. Great location, Clean facility, Great service writer

Rc

Sep 14, 2016

Great buying experience. Mark was very knowledgeable about the products and sales process.

Ray Glier

Sep 14, 2016

I bought a 2016 Camry at Stone Mountain Toyota. Finance guy first said interest rate was 3.9, which was high. Then he slipped it to 4.4, which was an extra $125. They cut me a check two days later when I complained. Car price was good $19,492, but they made it back with interest rate. My fault. I kept asking the salesman what the interest rate was going to be during test drive. "Tyler" was his name. He wouldn't tell me.Steering wheel has rubbing noise I did not hear over AC during test drive. I tried to get them to fix it. They said they can't. Assistant GM said, "Mr. Glier we didn't make your defective car, Toyota did. We just sell them." I filed Lemon Law with state of Georgia. Do not go to this place.

Kris rozelle

Sep 9, 2016

It was a great place to buy my vehicle customer service was great and not pushy at all. The guy told me everything I needed to know with out giving me the run around.i will come in the future. Ask to see Colin he's the man who got me in my truck in no time at all thanks

Shaquita Newton

Sep 9, 2016

My time here was incredible. The process was easy and the employees made me feel comfortable and did everything I needed them to do. My overall experience was awesome.

Hoang phan

Sep 8, 2016

Give advise and answer any questions i have for them, also friendly too.

Justin Gottselig

Sep 8, 2016

Fast and easy. The employee I felt with was friendly and communicated well.

Lenny G

Sep 8, 2016

Excellent customer service by Terrance. Came from NY to buy a car for my mom. Was able to accomplish this at a great price the same day and still make my casino trip. I won on all levels, they definetly earned my business.

Sienna Owner

Sep 8, 2016

My Air bag light was on and I came in for it's repair, I was told the cost is $178 , so I dropped it at 8.30am and when it was to be picked at 5.30pm, I discovered the light was still on and I was asked to pay $114 to pick it. I required to know why I should pay such amount when the problem could not be fixed and I can't see any physical work done. When no reasonable explanation was given, I required to speak with the service manager whom I was latter told he was closed for the day. I was forced to pay the money before I could take my van to pick my baby whom has been with baby sitter since I left for work.I don't recommend this service center to anyone. The service is horrible.

Ibrahima Tounkara

Sep 6, 2016

This concern a Toyota 2012 Sienna LE. The customer service was fantastic

Paula Gilman

Sep 5, 2016

I take my car to John at Stone Mtn Toyota because I trust him to do what is needed. I get great care. They are very busy but I dont feel they rush me through to get to the next one.

Crystal Turner

Sep 1, 2016

I purchased a 2017 Toyota Camry from Stone Mountain Toyota 4 days ago. My Sales Consultant Charles McKoy made sure that my experience was an exceptional one! I test drove a Honda Accord the night before and was not at all impressed with the service that I received, so I didn't have high hopes for my car search. When I walked into SMT and Charles introduced himself, I knew this experience would be a good one. He was friendly, very attentive to what I expressed as a need in a new vehicle and knew this car like the back of his hand. There was no question that Charles couldn't answer and he wasn't pushy or aggressive at all. He gave me time to make the right decision for me! Once i made my decision, I started to work with Derak Rawlings, one of their Finance Directors. He took time to make certain that I understood everything that I was signing and was able to answer any question that I had. He was very personable and professional. I didn't feel like I was just another sale, he was very patient with me. The service that i received from Charles and Derak was superb! I would recommend SMT in a heartbeat. I love my new car!!

Densley Coke

Sep 1, 2016

Reasonable service cost the time of my wait was short

ann king

Aug 30, 2016

Needed to have interior door handle replaced on 18 year old Corolla

Brian Pallone

Aug 30, 2016

i went in for a specific service, there were a few other things needed but they did not try the hard upsell on things that could be put off for a time without causing any further problems.

Patricia Freeman

Aug 30, 2016

Stone Mountain Toyota is an awesome location. This facility and staff treat customers like they are truly a part of the family not just a number. I drive from Lithonia to this location for all service and buying needs. I really appreciate my Rep Shannon and all of the employees!

Cheryl Whitten

Aug 23, 2016

Excellent , I was greeted well from the service person and was taken care of by all the staff with the best possible care.

Charlotte Smith

Aug 18, 2016

My service rep is always pleasant and efficient-- Many thanks to her.

SamG

Aug 18, 2016

I have been a customer of this Toyota dealership since 2005. i have watched this place relocate and then grow into a monster. I have had good service overall!!!! Shannon-service coordinator-is the best!!!

Len Sykes

Aug 17, 2016

Very well pleased! Everyone was polite and very helpful.

Hai Huynh

Aug 16, 2016

The service was perpect, I will share this to all my friend.

Hason

Aug 16, 2016

Great customer service, gave great advice and sent discount coupons. I will be back because of the courteous, friendly, honest service. Thanks

Lourdes Bardales Monroy

Aug 16, 2016

i just recommend for the good and excellent service

Deborah Johnson

Aug 15, 2016

Just had my free 10,000 mile service. Totally painless. No appointment needed and took less than 1 hour. Fantastic personnel and friendly service. Definitely suggest this dealership!

Sakinah Grant

Aug 15, 2016

Mr Major did an awesome job!!! Exceptional service!!

Duc Nguyen

Aug 12, 2016

They so friendly and work everything so quickly .Thanks

joaquin

Aug 12, 2016

He take time to explaind everything, plus he make us feel great. Great experience! Thank you and I recommend Terrance Estelle for your next time to buy car

David Dunbar

Aug 11, 2016

Excellent at all levels. I was in and out quickly and the work was performed as expected. Very good personal service at Stn Mtn Toyota Service Department.

Sher Gardner

Aug 11, 2016

My Toyota is 18 years old. I have about 278,000 miles on it. I have only taken it to Stone Mountain Toyota for repairs (I also purchased it there in 1998). The service has always been excellent. I have had very few problems with the car. When a repair is needed, I am given nice detailed information and am able to make good decisions.

Margaret Hewitt

Aug 9, 2016

Thank you for finding the problem and repairing my car in a timely manner and I didn't have a appointment.

Diane

Aug 5, 2016

Quick r r process than other dealerships we recently dealt with.

Emma Stinnett

Aug 1, 2016

Service department was excellent ! Took real good care of my Sienna, and even washed it for Me after servicing! Wow

Elise Phillips

Jul 29, 2016

Yesterday I went for regular servicing, and I had great service in a very timely manner.

Karen Wilks

Jul 29, 2016

Brad was awesome. He provided excellent customer service with my regular service advisor was not available.

Quantalyn Kilgore

Jul 24, 2016

Overall the experience was very good and the associate that helped me was very helpful and understanding to my needs

Mary

Jul 19, 2016

Dropped off car in the morning, ride home in shuttle. Report from Service manager.Repairs and service completed without incident. Pick up car, go home happy.

Jane Nkereuwem

Jul 18, 2016

I came in for rotation and tire arlignment, instead I came out with oil change which I didn't need. This is the first time this had happened to me at this location, my favorite locations. I have bought all my 3 cars from them. Even with oil change done, I had a website discount for $24.95 for synthetic oil change, I mentioned to them but I was charged a full price of $43 plus. I went back to the service person, he apologized for the mistake and send my car back to service for rotation and tire arlignment ( balance). My car came out after 40 minutes and I was told that rotation and tire arlignment was done. The print out receipts was not given to me. My concern is how am I sure that service was truly done on my car. I wasted a whole day. I was so disappointed and not happy.

Usher-GA

Jul 12, 2016

I'm always satisfied with the service I receive at Stone Mountain Toyota. Map Mouth, my service advisor, is wonderful and exemplifies what being honest and professional is all about.

Victoria Lewis

Jul 12, 2016

I bought a 2016 Toyota Corolla. The buying process was great. Tylique and Preston were so helpful and made buying my first car an awesome experience.

Erica Anderson

Jul 11, 2016

Everyone was super friendly and helpful! They really went above and beyond to make sure I didn't spend more time there than I needed to. My car really came out looking and feeling brand new.

Sabrina Goins

Jul 11, 2016

I stopped in for a oil change. I live in Stone Mountain and this facility was closer to me. I was on my way to work and it was on the way.

usie this

Jul 5, 2016

Excellent experience so professional..Very pleasant, very trustworthy, very store for all the types of Toyotas that you are looking for, I will refer to my friends and family!!!

Michael Haffey

Jul 4, 2016

Brought my new Camry in for first setvice. Shannon in Service got me in and out very quickly and explained all work performed. We are a Toyota family and have been coming here for service since 2001.

Frances Kennedy

Jul 3, 2016

I was looking for my first car either used or new. I drove a used car first and then a new car and liked both, but the deal for the new car was just to great to give up. They worked with me to get an even lower price. Thank you very much Stone Mountain Toyota!

Christopher Antignane

Jul 1, 2016

I bought a new 2016 Tacoma. Salesman was very helpful. They got me a good deal and helped me get the loan I needed.

Sara H.

Jun 29, 2016

It was good. They are always very fast and efficient and I really appreciate that.

Janice Washington

Jun 23, 2016

My experience with Stone Mountain Toyato was great my service person was very nice and helpful. Customer service was great the people there was very friendly and helpful the more I like about stone mountain toyato was they feed there customers.

William Lewis

Jun 23, 2016

Great service! Respects my time. Friendly and courteous staff!

Janet Boreland Wentworth

Jun 22, 2016

Experience was great everyone goes above and beyond expectation I would recommend stone mountain Toyota to any one.

R O'Connor

Jun 22, 2016

Went to purchase a used Toyota Corolla. I was shown exactly what I was looking for and the buying process was easy and quick.

Thurman Osborne Ashe

Jun 22, 2016

Checked out the seat cooling. No problem found. Later learned was running in ECO mode. does not cool well in ECO mode.

Tommie Hamilton

Jun 22, 2016

Upon my arrival I was met at the entrance by Mr. Mouth. When he sat in the car he noticed the leather covering the gear box was badly twisted on the gear stick. He asked if I was aware the gear handled was loose. of course, I hadn't noticed. He replied," I should check the gear stick to insure it is tight. Thanks Mr. Mouth. When the tires were rotated the caps were still on each valve on each tire. This was wonderful.The waiting area is quite small. As you wait for your car to be serviced you begin to feel claustrophobic.

tmsimms57

Jun 21, 2016

I have bought several cars from Stone Mountain Toyota, both new and used. From the beginning to the end the service has been exemplary and the management professional. The sales staff is courteous and willing to go above and beyond to make sure the customer is receiving the best deal. I highly recommend the dealership and will continue to do business with Stone Mountain Toyota.

Dorothy Mclaughlin

Jun 15, 2016

It was a great experience with the service that I got . I will return for my next service.

Frechia Barrett

Jun 15, 2016

The experience was great and prompt. Enjoyed the coffee and the waiting room.

Herbert Cooper

Jun 14, 2016

10000 mile service. Always use Shannon Wread....always exceptional!

Latonya Prentiss-johnson

Jun 14, 2016

It was my first time there and the service was very friendly and great

Mark Estrop

Jun 14, 2016

I call it a "regular oil change and tire rotation", but it's really not. It has become regular because this dealership, and virtually every associate you will encounter, will spoil you. On your initial few visits, you'll be in awe of the experience. Then you become accustomed to it, and might not even give it any thought...until you get back into the real world. And are hit, smack in the face with the standard, "lack luster" service given at most dealerships.

Steven Hansen

Jun 7, 2016

My service adviser had the repairs completed in less than 1 hour. He was great.

Angela Pickett

Jun 6, 2016

Service was great John Nadeau is a really caring personable agent, and he makes sure the customer is provided good quality service.

Verle Mickish

Jun 5, 2016

Excellent! Nice job of service. Bryan was our service person and he did a great job.

Steve Forman

Jun 2, 2016

Everyone was great from the salesperson, finance officer and Steve Crane. We have bought many cars there and will continue to do so.

Abdoulaye Sy/ zakeyah bennett

May 29, 2016

It was a great experience coming back for a second time to buy a car at stone mountain Toyota

Kay Burch

May 29, 2016

Brian was very helpful from the time I pulled in to the time I pulled out

Cliff Daniels

May 28, 2016

The service was prompt. Everything that needed attention received attention.

Miss Vanessa

May 27, 2016

My service person was her always kind and helpful self. The main purpose I come is because she takes the worry out of getting your car serviced. I call, she accommodates my request for an appointment, she is there to greet me at the appointed time, she listens to any concerns, she remembers the last visit's conversation, in the past when I needed financial assistance, she directed me to Car Care; no worries. Gets me in and outs. The quality of service is always 5-star. Stone Mountain Toyota is MY dealership for buying and servicing MY cars.

Carr

May 25, 2016

I was greeted promptly, and since I had scheduled an appointment, my 20,000 service was performed in less than an hour.

Luis Diaz

May 25, 2016

The services was amazing, the person who help me was so nice and fast, I have my Camry 2009 and I will back next coming Saturday to do the services because the customer services was good

Patricia Painter

May 23, 2016

Stone Mountain Toyota has been the only facility to service my Toyota Highlanders for 15 years. I bought my first one from them and came back for the next one from them as well. I have always had excellent service from them.

Rose Briggs

May 23, 2016

great time time was shorter than i was told made the explanation about the brakes really simple and they honored the coupon i had for the oil change

Claudious Williams

May 20, 2016

Jim Major was great, he explained everything to me in advanced, he kept me updated during my wait, the repairs was done completely to my satisfaction .

Michael Straub

May 16, 2016

Had my first scheduled (5,000 mile) maintenance which amounted to getting my tires rotated. What should have been a quick appointment ended up lasting two hours. The service representative did her level best but the service department forgot to work on my car which cost me the first hour then they were busy and couldn't get it done until an hour later. My service rep tried contacting the manager to address the issue but multiple tries resulted in no response from the manager.

Ms KN Ansari

May 16, 2016

Stone Mountain Toyota, located in Georgia, is a top-notch dealership, from beginning to end! I purchased my first-ever new car from them, just a few days ago! The whole buying process was seamless and enjoyable! Everyone was friendly, easily accessible and eager to please! A very relaxed and accommodating environment without even a hint of the 'hard sale'! I am very pleased with both my beautiful new vehicle, as well as my extremely positive experience associated with this dealership! I want to just send a shout out to the staff at this dealership. Your professionalism, people oriented, and caring service has won you a life-long fan! Thank you and may GOD bless you for both your integrity and patience with a very demanding hard to please customer!

Kevin Mccarthy

May 15, 2016

needed a new car and they sold one to me. my wife and I are planning to do a series of road trips, and the Toyota Camry was the perfect choice because of the mpg and the comfort.

Rachel

May 14, 2016

After a frustrating initial experience with getting a recall repair, the dealership and my ASM, Brian Roberts, followed through with a phone call and got the repair that I needed in a timely manner. I appreciate Mr. Robert's kind and respectful manner throughout the process. I have purchased a car here in the past and would definitely consider doing so again.

Andrea Palmer

May 13, 2016

Great customer service. Somewhat of a wait. However, my car was washed.

Sebastian Arrazola

May 10, 2016

This time they took a bit longer to help me but it was due to an unplanned circumstance with another customer. I have always felt like they are very efficient with their work.

Susan Percy

May 10, 2016

Wish there was some way, in the waiting room, to get away from people conducting loud conversations on their cell phones; but I did appreciate the fact that there is a separate room for those who don't want to watch TV.

Symone J

May 9, 2016

I came in for a new key and an oil change. Jim discussed all specials that we're going on as well called me when he noticed other things needed to be done with the car. I had a great experience. I will always come back here !

S.A

May 6, 2016

Purchased my new Camry and did my first oil change at stone mountain dealership. Both my experience has been very pleasant.

Msserano

May 6, 2016

Mark McFarlane has been amazing and I was able to get my Rav4 and great deals. This dealership is like family! They were transparent and offered a great value for my trade in.

Brenda Douglas

May 4, 2016

Great service and staff. Best service I could have

5McFarlanes

May 3, 2016

The Stn Mntn staff is knowledgeable friendly, helpful and take the scare out of the car buying experience. They not only make you want to come back but send your loved ones in for the white glove treatment.

Gayle Stone

May 1, 2016

The service was great. It did not take long to complete the job.

Kt. Myers

Apr 29, 2016

We have two cars from this location and we always use them for our service needs. We have not bee disappointed since we got the cars in 2014.

512513

Apr 29, 2016

Mark and Melvin we're great to work with, and went out of their way to make sure I was getting all the details I was requesting. Would strongly recommend friends and family to work with them.

Reuben Brown

Apr 27, 2016

I pulled up without an appointment I was in and out fast and quality service.

Sean

Apr 25, 2016

Went in for a 5k service. Total time was about 45 mins. They even washed and vacuumed the interior.

Taco-buyer

Apr 23, 2016

Mark went above and beyond to get me the information I needed before driving down there. I wanted to make sure what he had on the lot was what I wanted. After texting several pics and confirming specs we were able get the deal done within a couple hours the next morning.Thanks Mark!!!

Mahlon Hill

Apr 19, 2016

I have purchased 3 new Toyota's from this dealership in the past 4 years. My salesperson, Lance Ross is exceptional. He knows his products inside and out, and quickly finds the exact car I want. The prices can't be beat and a great price every time for my trades. General Manager Steve Crane is always accessable and goes out of his way to be sure and get me the best deal possible. I don't even have to shop other dealers. I go straight here and always leave in a new car in just a couple hours time. And the service is excellent, efficient, and reasonable. Thanks for taking care of me guys. Just took my next door neighbors there to purchase their 2016 Camry. They were very happy with the entire process and havent stopped thanking me for taking them to Stone Mountain Toyota!!

Louis Ellis

Apr 18, 2016

I went in to buy used car and I was able to walk out in a brand new car

Vonnetta Thomas

Apr 5, 2016

Mr. Map is an excellent service representative. He is very detail and he extremely knowledgeable about the service my car needs. He really provides a great experience at Stn. Mtn. ToyotaThanks a lot!!

Christina N Semple

Mar 28, 2016

Jim Majors was friendly, helpful and went above and beyond to insure that I received stellar service that Toyota has always provided me. I had to go twice due to a tire issue (not the mechanic's fault but I ran over a nail) and he immediately took multiple steps to both identify and remedy the problem expediently. I have already bragged on his customer service and recommended that my friends ask for him personally.

Carol Mcgregor

Mar 21, 2016

My experience was great, my salesman did not pressure me into buying my car. When I came earlier this year I told him that this was going to be a birthday gift. He respected my wishes and did not call me until March, which this is my birthday month! I am so glad that I made my purchase, enjoying my Car!!!! Thank you Michael and Stone Mountain Toyota

carrie Gilchrist

Mar 21, 2016

It was a very good one the service men and women were very helpful polite.

Tim

Mar 21, 2016

My company purchased a Camry Hybrid in October of 2013 for me to drive as a company car. We also purchased a maintenance plan and extended warranty. I have undoubtedly loved this vehicle. Currently I have just under 50K miles on it. I get about 35 mpg in the power setting and around 40 mpg in the economy setting. And save for a few issues with the door lock actuators, it has been problem free. I have brought it to Stone Mountain Toyota every 5,000 miles for regular maintenance (oil change, tire rotation, fluid checks, etc.) and for the lock problems, and they have been awesome. John Nadeau in the service department has always taken great care of me and my Camry. When I drop the car off, they always offer me a ride to work (though I usually just walk), and they always have it washed and ready for me to pick up quickly. On my particularly busy days, they have even delivered the car to me. I can not say enough about how great their service has been. The car itself is awesome too. It files, which surprised me since it is a hybrid. I guess I just expected it to be a little sluggish on the top end. And, it's offers a noticeably smooth ride. I highly recommend purchasing a car and having it serviced at Stone Mountain Toyota.

Sharlene

Mar 18, 2016

The salesman Ty, was knowledge and helpful without being pushy or high pressure. We got a good deal on a brand new Corolla.

Patricia Painter

Feb 24, 2016

Bought my first Highlander at Stone Mountain Toyota 14 years ago and the service I received from them has always been top notch. That is why I went back to buy my second one from them.

Cheryl

Feb 2, 2016

The service I received in the service department at SM Toyota was GREAT from beginning to end. Brad and Ashley were very attentive from the start and made sure I was taking care of from check-in (which was immediate) to check out (quick!). Prior to my visit, I called Ashley many times with questions regarding the part I needed (cost, function, labor) as well as making and changing appointments for me 3 times. Each time I called she was patient, courteous, professional and knowledgeable; and very enthusiastic and friendly. My wait time was 2.5 hours to install a clockspring. Sweet! Thanks, Ashley and Brad!! You guys ROCK!

John Hardnett

Feb 1, 2016

Great, fast service. was able to sign up for waiting on the original service request and was out the door within 30 mins. I've used this dealership many years ago and it seems that customer service is still a priority.

Tomboytess

Jan 14, 2016

Thanks Terrence for your kind cooperation in assisting me in making a wise decision. This car is one of the best decision I've made in a long time, thanks again.M. Hotovik

Jaclyn Nat

Jan 11, 2016

After owning several Toyotas and being a loyal return customer, my recent experience at Stone Mountain Toyota has made me to begin considering taking my business elsewhere away from Toyota. As a surprise my husband informed me that our next vehicle would be another Toyota 4runner and that he had found one online that he thought I would love. Now keep in mind, my husband was more interested in higher end vehicles, but after months of discussions, he had seemingly came around to the 4runner. So on New Years day, we visited Stone Mountain Toyota and decided to go ahead and make the purchase of TE5077593, VIN:JTEZU5JR2E5077593. In the early stages of the deal, as the sales advisor collected information for the trade and the payoff, another employee approached and asked for the keys to the vehicle that we were interested in purchasing. I advised this person that we were working a deal on the unit and he went away. Moments later this person returned and literally snatched the keys out of my hands, I did not allow him to take it away and immediately asked to speak with the general manager. A sales manager, Richard, identified himself as the general manager, and let me know that yes this is how that they conduct business. Interestingly enough, almost 2 weeks later the vehicle is still listed for sale. I have never encountered a worse example of what not do in the customer service industry and even contacted their customer relations department as we were leaving the dealership, a voicemail was left but we never received a return call from Joshua Schlipp at 678-527-5510. As we were moments from reaching another destination, the sales manager called my husbands phone, he really said to my husband, that he was giving us another chance to buy the 4runner. Clearly delusional.

MFoster

Dec 22, 2015

My husband and I purchased a 2016 Camry from Verna at Stone MountainToyota. Our experience was wonderful. She was honest with us and she gave us her recommendations and opinions. We felt very comfortable with her and she made the buying of the car so easy. She answered our millions and millions of questions with ease. She is full of knowledge and experience and that's what we liked most. She made our car buying experience a great one.

Pam no more

Dec 18, 2015

I tried to buy a car and trade my higher price car in. They gave me a different price for my car on each one I checked out. When I bought my car I didn't like the payments but got it anyway. I traded in a car and paid tax,tag and title cash so I would have equity in the car. They called me the next morning and told me that they got me a lower rate and was able to put a warranty on it. They didn't go over any of it with me just threw a few papers down and said to sign. Now come to find out that the warranty put my car in negative equity and the only place I can deal with because of the warranty is stone mountain Toyota because they sold it to me. Now they will not work with me to get the car I want. I have dealt with them for over 20 years and now stuck in a car I don't like. I WILL NEVER GO BACK AND I ADVISE EVERYONE ELSE TO STAY AWAY. I sit up there all day for 7 days and nothing

D Johnson

Dec 10, 2015

Great folks from the GM, Sales Manager, Salesman, Business Office on down! One of the least stressful car buying experiences I have ever had.

Starr777

Nov 30, 2015

I received two written quotes from Verna, one of their competent sales people, on a Toyota they advertised on the Internet. Then, I received an email saying the price was wrong and it was almost $3000 more than the advertised price! When I questioned their ethics, the GM, Steve Crane, said condescendingly, that "everyone is entitled to correct a typo" and that I was confused. Would you really want to do business with this car dealer? I'm going elsewhere.

TempleOwl

Nov 29, 2015

Salesman Charles McKoy treated my daughter with integrity, respect and professionalism. Her purchase of a used Toyota was a very pleasant experience and at a very fair price

sam

Nov 25, 2015

The worst place to buy your or service it. Bought my vehicle about couple years ago and also bought maintenance package. So I come here all the time every 5000 mile to get service done and I also did my service there recently. Here is why I wouldn't recommend this place:1. Long wait to check in - you wait forever at the service entrance with no one even looking your way. I usually wait 15-20 minutes every time without fail.2. Poor customer service - people will walk by you and not even say hey while you are waiting to get checked in. Atleast 5 or 6 people will walk past you and try their best to make no eye contact with you. It's very slow and they don't really care if you have a time to keep.3. Poor maintenance - the only reason I bring it here is because we got the maintenance package. It was the biggest mistake ever. They take like 3 plus hours to do an oil change and they never will give you an honest report on what is going on with your car till its too late. Bought my vehicle like 4 years ago. The very next year after purchase I notice that there is buildup on the battery terminals and I INFORM the dealership. They look at it and say that the terminals need cleaning and charge me for it. Then the year after that this problem is still going on and one day my car didn't start. I towed it into the dealership and tell I INFORM them that battery is dead. They said I need new battery and as always there is a lot of buildup on the terminals. So two years in and I have a new battery and I had to pay for it. Fast forward to two years after the replacement battery and the buildup is still there and one day it didn't start again. The next day it started I took it dealership and I INFORM them that there is a ridiculous amount of buildup and they said I need battery. I told them that this is their fault for not maintaining it and they told me that I had to pay for the pro rated battery plus a new terminal.Keep in mind that this is going to be 3rd battery for a vehicle I purchased almost 4 1/2 years ago. Also keep in mind that I have done all my services at intervals at this dealership since I bought it from here. They always had an opportunity to fix and see the battery buildup and corrosion, but never did they inform me. I always inform them. If they took proper care of my vehicle this would not happen. They will rather have your vehicle deteriorate and then sell something quick to you rather than prevent or take care of an issue right away. They did the same with my tires and waited till the end to suggest that I need new tires. By that time I already had another place in mind and got it down there. This is such an awful place and I made a big mistake purchasing my vehicle hear. They don't keep their promises at the sales desk and don't honor anything. All they do is try to rip you off. And when I called Corporate Toyota and stated the complaint, they called the dealership and the dealership told Toyota that 'it was not abnormal for batteries to die within 2 years'. Yeah okay! My batteries on older cars last 5 plus years. For a vehicle to go through 3 batteries in less than 5 years goes to show how poorly this place maintains your car.4. Long time to get service done - They always take like 3-4 hours to do a simple 5000 mile service. Since I have been 4 years ago, they always leave you waiting forever for something so simple. Every year it's the same thing. In the beginning I didn't have appointments , so then I started getting appointment and that didn't help at all and that still took 3-4 hours. Then I tried dropping off and pick up later. They really took advantage of that and I didn't get my car till like 5 in the evening once I dropped it off early morning. I was supposed to get a call when it was ready but never did. A recent service I had was schedule for 9 am but I got there at 840. As usual waited at the entrance and then got checked in at 9:10am. Then got my vehicle back at 11:45 with not all the services done. So I waited till 12 to get that done. So I had to wait almost 3 1/2 hours. Ridiculous.

Customer2

Nov 23, 2015

I had to take the time to write this reveiw. Jim made my experience a great one. To describe him, he is very professional, a good listener and goes beyond what is expected. Always willing to help, for one example he offered to set up my Bluetooth in my car and ensured the paper work process was taken care of. Ask for Jim whenever you visit you will be glad you did, seriously.

Bigmac

Nov 10, 2015

Customer service was good and the process was good. HOWEVER, the vehicle was not. Looked good, handled good. After taking it home, within a week it had burned 3 quarts of oil and the brakes had to be replaced. Vehicle should never been ok'd for sale. Sent e-mail to the dealer w/ no response and also the finance company(Toyota) and I guess they don't care either. Will never go to that dealer again and will not send any of my friends there. Good Service, Bad vehicle.

Jean AUGUSTIN

Nov 5, 2015

The stone mountain Toyota always want you to get all of the benefits that belong to you. In case you forget they will gently remind you to get them and you won't pay penny. The result: you will get on the safer.

qtat4

Nov 5, 2015

Jim Major is doing a great job taking care of me. Please keep up the work. Definitely come back for more services on my camry

Marsha 27

Oct 31, 2015

Jim major is the best..he gets you the best deal possible..very honest guy. Ask for Jim major. You won't regret it. Thanks again jim

Nelressa

Oct 22, 2015

I was patient and purchased with salesman Atif Mohamed. He was so nice and worked when he was sick. I appreciated being treated like a friend/customer instead of like a woman (like the dealership down the street from this place) Atif and the staff were super friendly and went over and beyond my expectations to accommodate my needs. I told my friends about getting a new car so that everyone will purchase from this place. Best car purchasing experience ever!!!

corikenn

Oct 2, 2015

I am writing this first part as an addition to my original post (OCT 6, 2015). Apparently the 'spot delivery' form is legal in GA. As a recommendation, make sure you have your financing done before you walk in to purchase the vehicle. I was lucky, that Stone Mountain Toyota gave me my KIA back and wiped out the deal. So, I will say they did what they could to make me happy. I will also say the salesman I dealt with was very nice.I went to Stone Mountain Toyota on Sunday, September 27, 2015, to purchase a 2012 RAV4. After I was offered a 7.99% APR for the RAV4, I signed the papers and drove off in my 2012 RAV4. Wednesday, September 30, 2015, I was called and told that they had to change the APR to 11.99% and the payments would have to change. I asked how they were allowed to do this, and I was told the document labeled 'Spot' Delivery is what allows them to change the terms after I left with the vehicle. During all the signing of papers for the vehicle, I was told this particular document was only stating that I received the RAV4. I should have read the fine print, but from past experiences in purchasing a vehicle - I have never encountered this! I was lucky in that they had not sold my trade in yet, so I was able to return the vehicle, within the 24 hours of notification. I got my trade in back and went to Morrow, GA to purchase the same car, 2012 RAV4, cheaper and with a back up camera from Hennessy of Southlake. I would recommend Hennessy of Southlake before I ever recommend going to Stone Mountain Toyota.

RMC82

Sep 28, 2015

Im not usually thrilled about car showing but my recent experience at Stone Mountain Toyota has definitely changed my mind. I had the opportunity to work with Sales Rep. Jim Major, he was quick, efficient, and straight to the point. Not at any point did I feel like he was being pushy or giving me a rehearsed sales pitch. He went with the flow, allowed me to make my own decision and he supported my decision. I highly recommend Jim Major!

Newcarbuyer1

Sep 13, 2015

Jim made things very easy for me, no dealer tricks or lies. Was more than happy to give me whatever info I requested. Didn't push me to buy anything extra or unnecessary. Jim keeps the customer first and takes his job seriously

MB

Sep 6, 2015

After searching for several weeks I found a car listed at this dealership. Drove 1.5 hrs for a test drive...Purchased an SUV from Lance & couldn't be happier!! Very pleased with my experience at Stone Mountain Toyota!

cherylp4456

Aug 22, 2015

Jim Major was an awesome, knowledgeable, and friendly employee. Customer service was great and outstanding. Kudos to the highest goes to Mr.Jim Major. Go Jim

karenjavier2121

Aug 22, 2015

Best experience ever buying my first car. I was in and out the dealer with the best sales rep. JIM MAJOR. He is awesome. Thank you Toyota.

Victor S.

Aug 19, 2015

I purchased a 2005 Honda Civic from Stone Mountain Toyota on June 25, 2015. Although being told that the vehicle was in proper working condition, there proved to be some major pre-existing coolant system problems. The vehicle was frequently leaking coolant and overheating which was initially noticed only two (2) days after purchase of the vehicle. The upper radiator hose was defective, the lower radiator hose was loose and defective; the radiator was cracked, there was a defective cooling fan relay; and the coolant reservoir tank was damaged. As a result, my wife had to endure the inconvenience and danger of being temporarily stranded in heavy traffic and hot weather. Furthermore, we had to pay close to $800 for repairs. Selling a vehicle which currently has pre-existing problems without the customers knowledge is unethical. Mr. Richard Terrell stated that he would refund 50% of the repair cost. However, he has failed to honor his agreement.

Keith

Aug 17, 2015

I'd like to start by saying that both Jim Major and Colleen Kelly were outstanding in their efforts to find the perfect vehicle for me! Great buying experience, and I was very pleased overall.

Tayslams

Aug 12, 2015

My experience was exceptionally awesome... Chris gave great customer serivce, he was friendly and he gave nothing but honest feedback. He also answered all questions thoroughly.

Robertv727

Aug 10, 2015

As a first time car buyer I was unsure of what I was getting myself into. When my old car unexpectedly died I knew I only had a limited time to get a new one or spend hundreds of dollars on rental cars. Thankfully once I stepped onto the Dealership Jim Major immediately put my mind at ease and helped me find the exact car I was looking for. Once we found the right car Jim, Colin Sherrer, and Richard Campbell worked out the perfect deal for me that gave me the perfect car for the perfect amount. Within two days the guys over at Toyota Stone Mountain were able to help me go from worried about how I was going to get to work to showing up in my brand new 2015 Toyota Tacoma PreRunner. I will definitley be back in the future for any auto purchase I may need. Thank you to everyone at Toyota Stone Mountain.

sdavis

Aug 10, 2015

My car purchasing experience was very easy, not like the last time I purchased a vehicle which took way too long because the dealership was not willing to negotiate on anything. Working with Jim was pleasant and very memorable!

Latana

Jul 31, 2015

I am the proud owner of a 2015 Toyota Venza. I was greeted by Jim Major upon arrival. It took him all of about 45 minutes to make me the deal I wanted. Exactly at the monthly payments I wanted. I would never shop anywhere else for such an important purchase. This my friend is my 2nd purchase fron Stone Mountain Toyota. Traded in my 2007 to ya to camry with 193000 plus miles and got an amazing offer for it!!!! SMT definitely is the place to shop.........

Chip

Jul 30, 2015

I have purchased 3 new Toyota's from Stone Mountain Toyota in the past 2 years. I always got a fair deal, excellent service, and follow up. These people go above and beyond when it comes to taking care of their customers. I don't even shop anywhere else. I am sold on the Toyota brand and it's a great feeling knowing I am driving one of the best engineered cars in the world. Thanks to Steve Crane, Lance Ross, Brian, Josh, Shannon, and Richard. I highly recommend this dealership. Being in the Automobile Advertising Business myself, I could do business anywhere. These guys have earned my trust and my business for years to come.

Dominika S.

Jul 30, 2015

After identifying a Certified Pre-Owned Toyota on their website, my husband and I stopped by Stone Mountain Toyota one evening around 7pm. Tahir Saleem, our sales consultant, made the process quick and painless, and delivered upstanding customer service. We were even able to call our insurance company from his phone and print relevant insurance documents that we didn't think to bring with us. Shortly thereafter, we met with Paul Davis in the finance department, who also helped us quickly go through the paperwork process. Everyone we met was kind, polite, and professional, and they didn't even seem to mind staying past 8pm (official closing time) to ensure we completed our purchase that evening. I'll definitely be going back to Stone Mountain Toyota next time I'm buying a car.

Bethanneq

Jul 27, 2015

I had a really great experience here. Everyone was really friendly and courteous. They were probably the fastest car buying experience that I have ever had. Jim Major was also a great Sales Person.

RWright11

Jul 27, 2015

I was very happy with how easy the car buying process went and I am satisfied with the deal!I would recommend my friends and family here!

M. Gerl

Jul 26, 2015

A very good friend recommended I go to Stone Mountain Toyota, even though the location is 50 miles away from my home. After this purchase, 50 miles was time and mileage well sent. Lance Ross started helping me to narrow my search to just the car I need. No over selling or pressure to buy more than I can afford. He really focused on getting me the best deal for the best car. While at the dealership, he walked me through the purchase as if we were old friends. I can say now I do count him as a friend, just for the way he worked with me to get things right.I'm glad I traveled the 50 miles, and when I am ready to replace my second car, I'll be driving it again just to work with Lance, Richard and Steven again.

Aaaaaow!

Jul 25, 2015

We were in the market for a new car due to an accident. My preference was for another Camry since ours had literally saved our lives, but I'd done research and had 3 other choices I was considering. I worked with Jim Major who was awesome from start to finish. He listened to exactly what I wanted, showed me which cars fit my criteria, and worked his butt off to ensure I got the car I wanted at the rate and price I wanted. He was friendly, honest, professional and knowledgeable and just genuinely seemed to want to earn my business and get me in the car I wanted. Most of all he was neither overly pushy nor condescending, which is a first for me with car salesmen--in my experience (even at this same dealership) they generally seem to think women are idiots who are incapable of making an informed decision about a vehicle. Bottom line: Jim was fantastic and I will 100% ask for him again, which is not something I've ever said after a car purchase. Also, Derak Rawlings was the Finance Director who finished everything up on our purchase and he was great too--very thorough, friendly, and professional even though we were there very late and they both had to be exhausted.

aroundthewayjay

Jul 17, 2015

Came in to look at a car I saw online and the car was not only there but in the same condition as advertised. I was warmly welcomed by Jim Major before I even got into the building and he helped me from that point on. If you come to this dealership ask for him. He is really polite professional and makes sure you are well taken care of.

Jenn-FL 239

Jul 9, 2015

We traveled from FL to GA and we saved over $ 2500. My dad got the 4x4 TacomaXSP-X that he wanted thanks to Jim Major!!! What a great guy!! Professional, honest and very eager to help me even though we were 600 miles apart. We were able to work the entire deal via phone and Internet. Everything he told me over the phone proved to be true once we arrived in person. Well worth the trip!!! :)

tch4us964

Jul 5, 2015

Jim did an excellent job being honest and forthright about every detail of our purchase. No haggling! great customer service and people skills. Thank you!

stevepo

Jun 29, 2015

Jim know's his products very thoroughly. He searched his inventory to find me exactly what I was looking for. Extremely good communicator. Great overall experience.

Diana C

Jun 25, 2015

I've been trying to schedule a service appointment for 2 vehicles on recall notices. The first call the girl told me someone would call me back. Never happened. Waited 15 days and called again. That guy just gave me a run around. Told me they had to order the parts for one recall and would call me when they came in. That's been a month. Also told me they'd call me back when they got the parts for the other vehicle but he never took down the information for that vehicle. NO SERVICE. It tells me they have a company policy of NOT handling recall notices. If I can't get the recalls taken care of why would I ever come back and buy a vehicle from them. LOUSY LOUSY LOUSY.

neidigh

Jun 13, 2015

Jim Major was excellent to work with. No pressure tactics and he was honest and fair to work with. The product is an excellent choice. The staff at this dealership did all they could to make us happy and have a pleasant experience.

Tacoma Man

May 30, 2015

Went into Stone Mountain Toyota fully expecting the typical dealer run around. I met Jim Major on the lot and he helped me select the perfect Tacoma. He was a pleasure to work with and made the process so smooth and simple. The whole staff was curtious and professional. Simple no haggle approach thanks to True Price. Very happy.

Remya

May 2, 2015

Wanted some information about a Toyota Sienna and Lance Ross at this dealership provided clear, crisp and detailed information on what I was specifically looking for. Great response!!

Buyguy1

Apr 22, 2015

B/c I meet with a bad finance guy he is rady to still sombody mony it's very sham for the company stil he is not fire sham sham!!!!

Melissa Hart

Apr 7, 2015

We bought a 2015 Toyota Corolla S several weeks ago and it was the smoothest process we have ever been through when it comes to buying a car. Everyone worked with us, especially, Kerby Laurent, our salesman. They worked with us very patiently and were able to work out a payment plan that we could afford. We love our NEW Corolla! Mike and Melissa Hart

Leah Dixon

Mar 26, 2015

Best car buying experience ever!!!! Damon was a very knowledgeable sales rep, and the finance team went over and above working to finance me!!! Thanks and will be back in 13 months!!!!

jan

Mar 21, 2015

I purchased an Avalon from Stone Mountain Toyota a couple of months ago, and honestly, the experience could not have been better. Charles, my salesman, was wonderful. From the moment I arrived, he was kind, knowlegdeable, patient and personable. I never felt pressured, and actually felt he was extremely honest and forthcoming. There was no haggling...going back and forth with a "manager", but Charles knew what I wanted, what I expected to pay, and that is exactly what I got. After purchase, he patiently showed me how to use all the tech toys of my new, beautiful Avalon. Honestly, this was an answer to prayer. The exact car, color and price. Thank You Father and thank you Stone Mountain Toyota!

toyota fan

Mar 19, 2015

Shopped around and got the best price from this Toyota Dealership. Had an appointment and I came in and salesperson took me to the car and went on a very infromative test drive. Salesperson told me all about the car and dealership and Toyota. We had already agreed on our figures and paperwork process was good, not as fast as I would have liked but we got our new car and are absolutely pleased.

Great Experience on Svc

Mar 19, 2015

A Great Service Dealership with Aknowledgeable personal on Staff. Keep the Good sense of Trhive for more on how it can be done Better. Good job. Sincerely. F Robles. Tundra Owner and Toyota Stone Mountain Customer.

Quarterback

Jan 10, 2015

I bought a nice used car from this dealership. They claimed that the used car was in great condition. Their technician even verified and approved the paperwork related to the used car. He even checked all excellent on the paper. When i bought the van I took the van to Honda for some warranty issue. Guess what? They even discovered axle problems, brake problems and transmission fluid problems. I had to pay less than 900 dollars to get them fixed. i went back to Toyota Stone Mountain and told them what happened. They were sorry and had agreed to reimburse me for only 219 dollars for not being "honest". I did not even ask for more money. I was quiet disappointed. It's part of the business. Honestly, their management team was awesome and professional. I really liked Paul Davis. He was the one who gave me 219 dollars. I think their biggest problem is their technicians' lack of skills in fixing the cars. I really cannot trust their technicians. I just wish their management team could reimburse me for everything their technician missed on my used car. To all used car buyers, dont even buy warranty! I cancelled it because warranty did not even cover the expenses I had to pay for fixing my used car!!

The Cruises

Dec 30, 2014

I am usually turned off from dealerships when their salesman stand around to approach you or hound you to purchase a car before you actually get out of your car. Not so at Stone Mountain Toyota. They definitely treat you like family. We met someone after walking into the show room with a smile and an attentive ear. We wanted a car with good gas mileage, hot appearance, able to maintain and not quickly to depreciate. He listened to our concerns and was able to filter through what we needed for family transportation. We bought a 2015 Toyota Corolla and are highly impressed with it. If you need a car, stop by. They treat you right!

Cynthia Roland

Dec 9, 2014

I highly recommend Stone Mountain Toyota for service and maintenance on your vehichle. From the time I call the pleasant receptionist to schedule my service appointment to the time I pull up for service. Stone Mountain Toyota's professionalism and courtesy is demonstrated on every visit. They have maintained and serviced my 2012 RAV 4 where I have not had to pay for expensive maintenance or expensive car repairs at all.

Kelly S.

Dec 3, 2014

"Absolutely HORRIFIC service department - I wish there were a negative star rating. I bought my vehicle at this dealership in February 2014 and went in for my second covered warranty service today. I was scheduled for a "check in" appointment at 11AM - which I arrived for on time. I sat in the bay until 11:11 without being so much as greeted with a we'll be with you in a moment. There were multiple employees that could have greeted me including the General Manager (the guy you see on the television commercials) and the Finance Manager (I know because I had to talk to him during the buying process). The finance manager was more concerned with what looked like flirting with the girl in the service department who is supposed to being doing "check ins" than the customers. At 11:11, I stopped a middle aged tall male service department employee and asked him "Is there someplace I need to check in? I have been sitting here for 10 minutes and I don't know if I am supposed to go inside." His response was "Did you not just see me walk in and out of that door? I didn't see you. We are busy as crap." I said, "Never mind I will take my business to another dealership. I don't expect to be talked to in a hostile manner when all I did was ask you where I need to check in." At that point the girl that had been "talking" with the finance manager gets off her throne and saunters over with an iPad to do a check in. I said "Never mind, I am leaving" as the middle aged man proceeded to talk to her about me. NEVER returning. Worst experience EVER - Go ANYWHERE else but this poor excuse of a dealership. Makes me angry I bought my vehicle here."

Shawon H (Corolla LE 2015 )

Nov 16, 2014

From the minute I walked into the Toyota Dealership I was welcomed by the team. Charles McKoy was my sales agent. He really listened to what I was asking for in a vehicle and didn't try to sell me something else. I am very squimish when it comes to vehicles that has too many button. So many times you walk into dealerships and they try to sell you expensive cars. One of my pet pieves is when they don't show you how to operate the vehicle. I guess that is where the fear of upgraded cars comes from. I never stated this to Charles McKoy, but he made sure I was comfortable with the technology the car had to offer before I left. I was shocked. The Toyota team made sure I understood what package was in place for the care of my car before I left. I was shocked again. I ended up with a better quality car, all the safety features I was looking, and for a great price. I was astonished and amazed at the serviced I received. I must have looked shocked because they kept asking me if I was OK..:-).I am proud to be part of the Toyota family.

Mara B.

Nov 11, 2014

I have been going to Stone Mountain Toyota for seven years and I never had a problem until recently. I brought my car in on Saturday for an oil change. They told me I had two recalls on my vehicle and that I was due for my 60k mile maintenance. The service guy, Brian Arlitz, also suggested windshield wipers. They ended up keeping it the whole day. They didn't call me when it was done. I drove there to pick it up before closing and then I noticed that it had a few scratches on it. I brought it to the service guy's attention but he was very dismissive. He said that those scratches must have already been there but if I'm still having a problem with it I can talk to his manager on Monday. I just talked to the manager, Thomas Melito, today. He was also dismissive. I had two scratches on my windshield that are very visible. He said the only way those marks would have been made was that it was done over time. My car has always been up to date and I hardly drive it. If my windshield wipers were making those marks I would have had it replaced before those scratches would have become that visible. I only came to have it serviced to get an oil change. I didn't need windshield wipers. I only got at his suggestion so I didn't have to come back later on. I spent almost $400 that day and they damaged my car. I'm never coming back to this dealership again.

Kathy

Sep 30, 2014

Damon was great. Professional,low key, helpful. Financing straight forward. Overall excellent buying experience

Ron

Sep 1, 2014

Wasted time, worked a deal (only after having to pull our Car max quote on trade in and True value estimate on new vehicle - Initial offer was 9K off). Put deposit of 500 to have car delivered to Dealer today, called today to say they didn't have it but sure they could fine another. Make sure you do your homework, know trade value, new vehicle True Value (with options) and look at only what is on the lot, though you could be wasting your time.

beth

Aug 22, 2014

Shannon in service is great work done fast and correct

Chandra_toyofan

Jul 25, 2014

A quick online search revealed that Stone Mountain Toyota had the 2014 Highlander in the color and model that I wanted and the price was the best in the Metro Atlanta area. The internet sales manager, Quentin, assured me that I would be taken care of when I got there and I was placed in the capable hands of our sales agent, Kerby. He was very knowledgeable and helpful and was able to sell us the car without a lot of pressure. The negotiations process was fair. The business manager, Richard was great, too. Final paperwork was not as daunting as I remembered from previous car purchases and they will help transfer tags and insurance before you leave the office. Talk about customer convenience. I had to drive 41 miles to this dealership to get my car and it was so worth it!

juhan

Jun 20, 2014

St. Mountain Toyota has won me over for their excellent serviced. Had an issue with my navigation system. The Service Rep had to order a replacement. When the part was received, I received a call and the navigation system was replaced. My evaluation is based on the professionalism from the Service Rep and communication on the process and replacement. This is where I will be going for future oil changes, maintenance, etc.I give St. Mountain Toyota two thumbs up.

deutschman08

May 27, 2014

they lie and will tell you anything to get you to buy from them but once you tell them you need to think about it they get very rude with you to the point of insulting you by calling you names. worst dealership I've ever been too. I ended up buying a completely different car at different dealership even though I was set on buying the car they had. had they been more friendly I think I would of caved and paid what they wanted but glad I didn't

Marian Musca

May 8, 2014

I brought my 2010 Venza there for an oil change, tire rotation and check the brakes & front and rear wiper blades. I am approaching 40,000 miles and was told my brakes probably needed to be looked at. The car was returned to me very quickly (which put up a red flag) and when I asked the technician how the brakes and wipers were he said everything was great... I took my car to Auto Zone because my front wipers were making noise and he showed me that there was no rubber left on the front wipers and the back wiper blade had came off !! So I'm not sure how the technician at this dealership could say everything was great !!! My brakes are also starting to make noise which indicates that was a lie too... I don't even think my car was looked at, and I'm not even sure if the oil was changed... I lest 3 messages for the service manager and never received a return call... Needless to say, i will take my car elsewhere for service..

Ann74

Apr 30, 2014

This is the first dealership where I made a purchase and the atmosphere was peaceful and inviting. The sales people were polite and displayed integrity. I didn't feel pressured. I purchased my vehicle and drove off the lot within 2 hours of arriving. Thank you Lord!!!

John

Apr 8, 2014

Just had my car service last week and everything went great, was in an out for a recall and some other service. It took a little longer than I had excepected but I guess getting the reccommendations made that happen. My neice was in the market for a used car and recommended the dealership to her and she said she went in this past weekend and found a great certified Toyota and is absolutely estatic about her vehicle. I know I will come here for my next purchase once my Toyota dies.

Yvonne24

Apr 8, 2014

The car I originally came to look at had already been purchased but I already knew that it's a first come first serve business with no holds. All of the employees that I dealt with treated me with respect and listened to my concerns. They tried to help me whenever they could. The financing was an easy process with a good rate. I did not have any additional charges that were not common to getting a loan. Everyone walked around with a smile and a pleasant greeting. The overall experience was a very pleasant one.

Mary Samuels

Apr 7, 2014

I purchased a 2014 Corolla this past month and must say that the guy on the commercials is reall and in person just like the commercials. I was hesitant to buy from the dealer, but after seeing all the reviews and experienceing a great price and wonderful treatment, I would have to say I think this is the dealer that will earn my business for life.

Ms T

Apr 7, 2014

Seems as if they will put anything on lot to make a buck. I purchased pre-owned vehicle from them for my daughter in December and it has been nothing but nightmare. Car didn't even make it 30 days without first major repair. I know their are risks with pre-owned cars, but really thought I was dealing with respectable dealership who stood behind their products and their inspections. After they have gotten your money, don't expect anything else.

Alex

Apr 5, 2014

I purchased 2013 Toyota camry. Buying process was ok the sales man friendly and helpful. However the finance manager convinced me to finance the car with them. Offered me nice interest rate, so I said why not. The catch was I had to purchase extended warranty, or maintenance package. I thought it was still a good deal. I took the car home, thought I got a great deal. The next morning I took the car back as I couldn't drive it from all the shaking. Turned out the car needed balance, sure this is normal for brand new car. I took in several times for an oil change and regular maintenance. I had some issues with the car losing power while driving. I went to the dealership , and when I told the tech what's going on. He looked at me like was the stupidest man on the planet. It took me about 30 minutes to convince him to look at the car. That was just one incident. The biggest PROBLEM I had with them is that they will NOT honor the maintenance package. I was told that the finance manager that sold it to me is no longer there so I'm guessing with him gone my maintenance package is gone too. I was told " we don't know what that man promised". I have called multiple times to talk to someone about this left several messages, never did I receive any responses. I would stay away from this dealership by all means. There are plenty of other locations that will treat you like a customer and not some barn animal that happened to fall into their trap.

janet

Apr 3, 2014

I have serviced at the current location a lot and even the old location. I have always gotten great service from the service department. I have even bough my second car from them a year ago and have loved it greatly. I thinks they are top notch and do a nice job getting my car in and out for service. I will have to say I did like picking my vehicle up at the old location better than this one. Easier to get and find my vehicle.

helpingthepeople

Mar 31, 2014

Beware!! they did a spot delivery scam on me, just want to keep my review real, truthful, plain and simple about dealer Stone Mountain Toyota-Scion at 4400 us Hwy 78 Lilburn, GA 30047. this is exactly what they did to me as a consumer I found this after the fact I had never heard of this type of scam until I did some homework, the dealer calls me and tell me about a week passed the scam date that I have to bring the car back because my loan fell through it means I couldn't get financed wow really! I thought I was already financed when they allowed me to drive off the lot with their 2012 car. I put down 3500.00 on a 2012 Chrysler 200 I thought it was a pretty decent down payment, ok but a few days after the first call to bring the car back they said ok we found somebody to buy the loan and mind you make it so bad after all this humiliation when I went back in the dealership they had the nerve to ask me for 500 more dollars down so this when I really felt the scam pressure, during several calls of back and forth when I'm going to bring the car back I asked to speak with the general manger in person and over the phone he never spoke to me or physically approached me to talk and explain the situation, what happened to integrity? And he be all on TV advertising himself, the only time I saw him came out of his office was when I asked for my money back and this was the final day, he walked into another office passed by me wow really! I feel they used this scam tactic on me based on my low credit score this is what I found out after I did some homework. Always hold on to your original contract, now that I had time and not feel pressured I see how I was scammed in the contract. oh and it took them 5 days to reverse my 3500.00 back into my account after numerous calls and a warning for legal action get your own financing, and try not to buy on a Saturday or late evening like I did.

merrinjames

Mar 29, 2014

We bought our family car, a Toyota Highlander Hybrid, from Stone Mountain Toyota about a year ago. We found the car online, in another state, and Stone Mountain Toyota helped us get it transferred here and get it Toyota Certified, so wed have all of the warranties that go with that certification. They have been good to us, not only in the buying process but also as we have maintained our vehicle, as well. I was also really impressed with how fair they were with the value they gave us for our trade-in. We shopped around at many different dealerships before we got to Stone Mountain Toyota because we knew exactly what car we wanted and we wanted the highest amount possible for our trade-in. Stone Mountain Toyota beat out EVERYONE! CARmax, other Toyota dealerships in the area and non-Toyota dealerships in the area! It just made financial sense to buy therethey gave us the best value for our trade-in, they helped us transfer the car we wanted for the price we wanted, and the customer service was great! If I was being completely honest though, I would say that my favorite part of that whole car buying experience was dealing with our salesman Buz. He is the one who made all of those things happen. We never met his manager but we didnt have to. He took all of our negotiations, requests and concerns to his manager and came back with a deal we were happy with. He was sincere in trying to get us the best car for our money and resolve any concerns that came with buying a used car. I have been places before where you are treated better if you are buying a new car and not as well for buying a used one, and that was not at all our experience with Buz. We love our Toyota and we love Buz!

Sheila Mckenzie

Mar 27, 2014

I'm A black female whom went to this location to purchased a Toyota 2009, the comments said no accident however it liesthree years later I found out the car had a accident and Toyota Stone Mountain fail to tell the truth when I went back to Stone Mountain to tell them about that error I was told it was my responsibility to do my own checking. I wouldn't recommend this location for any black woman to purchase a car or anyone. Poor service I was totally disrespected by the owner and I'll never recommend anyone purchase a car from this location buyers beware

sterkins

Mar 27, 2014

I have been a customer of Stone Mountain Toyota for over 4 years. I was impressed by the mechanic's above and beyond attitude the first time I brought my car to Stone Mountain Toyota. My window wash mechanism was leaking. He repaired it and I wasn't even expecting that. Since that visit I am always greeted and treated with respect and honesty. I am told up front what I need and what it will cost.

author

Mar 20, 2014

I bought my Camry from this dealership and loved every minute. They treated me like family from the time I walked in until I left and even sent me cookies as a thank you. I can say that this was the lowest price dealership, but did not lack in their service.

pgrayso

Mar 13, 2014

Very professional, friendly, and caring dealership. Time well managed. Information given without a pushy attitude.Excellent service from first step to end of sale. Salesperson is very sure of the product he sells. If you were left at the salesperson's desk for a short period of time while he was taking care of a step in the completion of your sale everyone that walked by asked if you were OK. Would you like some coffee ? The restrooms are over there. This kind of attitude plays good in the personal realm of Stone Mountain Toyota. Please check them out and see for yourself. This is my second purchase from this dealership. This is a dealership that is very serious about their customers.

sheilamm

Jan 19, 2014

Awful. I didnt know that Its the responsibility of the buyer to verify the history of their cars. False information poor services to women customers. Please don't come here. Go to carmax they uses auto check. Disrespectful attitude towards female customers.

dwhite

Jan 15, 2014

My daughter took her RAV4 in for an oil change and they told her she had a leaking valve cover. The mechanic even showed her the *bottom* of her engine cover, where there was fresh dripping oil, as evidence! ??? I told her to decline the work and I'd check it out, as there has been no evidence of any leak. When I removed the engine under cover, I found a lot of fresh spilled used oil on the engine and cover around the area of the oil filter --- and nothing but old overspill on the valve cover, no leaks. To be sure, I cleaned the engine and covers, and had her drive it a few days. 118 miles later, the engine is still pristine from the cleaning. No residue or fresh oil around the valve cover. Beware. They are not trust worthy on repairs! Someone should have double-checked their "mechanic", especially when it is so easy to distinguish fresh oil at the top of the engine from fresh oil at the bottom!

Unhappy customer

Jan 8, 2014

I have been trying to talk to someone for a week about setting up my first scheduled maintenance. I have left numerous messages with 2 people in the service dept and no response......I don't understand it...do they not care? I just bought my first Toyota from Stone Mountain Toyota at the end of May 2013 and right now, it will be my last. Can I get anybody's attention? Hey, I just want my car serviced....someone call me or email me.

Cyn

Nov 23, 2013

I had an internet chat today with Lance Ross. It was easy and informative without any pressure for my contact information. That is important to me. First impression is a good one.

A Webster

Nov 2, 2013

Overall experience is completely unsatisfactory. Stone Mountain Toyota employees showed no respect for a customer's time or money. After seeing a specific car online, we emailed to inquire more information. After 3 emails, a sales person finally called us back. We were told that the car was still available and could be "held" during our drive as it would take us nearly 2.5 hours to travel to the dealership. We were A. assured the vehicle was still available and B. Promised it would be "held" if we notified the sales person we were on our way there.With every intent to purchase, we took a half day off work and drove 2.5 hours. We stayed in constant contact with our sales person as we fought Atlanta traffic, so as to assure our sales person were were indeed on our way. Upon arrival, the car was parked in front of the door. We stepped inside and began paperwork. After making copies of my driver's license and obtaining my personal information, the salesperson went to go get the keys. This person came back with a sales manager and informed us the car we drove 2.5 hours to come purchase had been sold during our commute not once but twice. The first buyer's sale fell through, and the second person drove away in the car as we sat inside Stone Mountain Toyota's dealership. When asked about "holding the car" while we were on our way, the sales person replied that she had not actually ever had the keys to the car during our commute and was aware other customers were intending to buy the vehicle. Instead of informing us, we were led to believe the car was available and waiting for us. Her condolences included "If traffic hadn't been so bad on 285 for you, maybe you would have made it in time." The complete lack of respect for our time and money has assured we will never purchase a vehicle from Stone Mountain Toyota or any Sonic Automotive dealership due to the complete lack of professionalism displayed by the sales people we encountered today.

jwsmith

Nov 1, 2013

Overall experience is completely unsatisfactory. Stone Mountain Toyota employees showed no respect for a customer's time or money. After seeing a specific car online, we emailed to inquire more information. After 3 emails, a sales person finally called us back. We were told that the car was still available and could be "held" during our drive as it would take us nearly 2.5 hours to travel to the dealership. We were A. assured the vehicle was still available and B. Promised it would be "held" if we notified the sales person we were on our way there.With every intent to purchase, we took a half day off work and drove 2.5 hours. We stayed in constant contact with our sales person as we fought Atlanta traffic, so as to assure our sales person were were indeed on our way. Upon arrival, the car was parked in front of the door. We stepped inside and began paperwork. After making copies of my driver's license and obtaining my personal information, the salesperson went to go get the keys. This person came back with a sales manager and informed us the car we drove 2.5 hours to come purchase had been sold during our commute not once but twice. The first buyer's sale fell through, and the second person drove away in the car as we sat inside Stone Mountain Toyota's dealership. When asked about "holding the car" while we were on our way, the sales person replied that she had not actually ever had the keys to the car during our commute and was aware other customers were intending to buy the vehicle. Instead of informing us, we were led to believe the car was available and waiting for us. Her condolences included "If traffic hadn't been so bad on 285 for you, maybe you would have made it in time." The complete lack of respect for our time and money has assured we will never purchase a vehicle from Stone Mountain Toyota or any Sonic Automotive dealership due to the complete lack of professionalism displayed by the sales people we encountered today.

Potential buyer

Oct 21, 2013

The sales person was prompt in following through my initial contact, and was courteous and polite in our interactions. The information he offered was appropriate to the level of contact we haqd established.

Dissapointed Loyal Toyota Owner

Sep 5, 2013

We purchased a new 2007 Tundra from this dealership and it is a lemon. I have been a loyal Toyota owner for 16 years and was satisfied with their reliability until we purchased the Tundra. We bought the extended warranty after the sales pitch regarding the potential for mechanical failure. Well, we had a mechanical failure and apparently that particular part is not covered under the plan the salesmen picked. We were politely informed by the warranty company that we should have picked the Gold level coverage. The truck only has 82,000 miles and we have had to replace the water pump and now a drive draft within the same year. These are power train components that you would think are covered under the policy, but each level is part specific so the only way you would be fully covered for every part of the power train would be to purchase the platinum coverage. The warranty is a ripoff and this dealership provides the worse customer service. I do not trust them and will not have any of my vehicles serviced by them again. The sad part is that a recall has been issued for drive shafts by Toyota.

Lisa Lim

Aug 2, 2013

Mr. Lance Ross was so nice and polite during online service. He promptly answered my questions so I was satisfied. This online service seems to be good process for the customers who have many questions.

Firi Mustafa

Jul 16, 2013

It took quite a while to complete the purchase but that was because it was a Sunday and they were short staffed. However, our agent Michael Okpala was a wonderful, patient and courteous salesperson with an extensive knowledge of Toyota vehicles, especially. He spent a lot of time explaining the features and we were completely "sold" on the vehicle we purchased. I love it and will definitely recommend Toyota to my friends and family.

Cherry Roberts

Jul 11, 2013

Mr. Ross was helpful and courteous during the online chat and seemed genuine.

Henry

Jul 1, 2013

Worst car buying experience. We recommend going elsewhere to ensure the seller is trustworthy.

Pastor Chaney New Glory

Jun 2, 2013

My God My God with my credit score I purchase two cars a Mercedes benz 2012 C250 and a 2007 BMW Z4 this guys are the best in the business ask for Buz the general he's very funny which my experiance fun Wow !

Diehard Toyota Fan

May 4, 2013

I recently purchased a 2013 Toyota Corolla from Stone Mountain Toyota Scion. My entire experience was smooth and stress free. My salesperson was fantastic. He didn't push me to make a purchase. He was very pleasant and the customer service given was over-the-top. Even the finance manager was great. This is my second car purchased from them. My son even purchased a new 2013 Toyota Corolla the next day and a coworker purchased a vehicle from them the following week. I cannot say enough nice things about Stone Mountain Toyota Scion.

CCD123100

May 2, 2013

Lance was a great person to go to for a 2013 Toyota Highlander hybrid Limited. He assisted me with all of the options that were available. My family needed a family car that was very nice. We love the reliability of the Toyota Products. We have a 2011 Toyota Sienna Limited. They were so helpful. We are about to trade in our 2005 Toyota Sienna XLE Limited. It is a great vehicle, we got it in January 2004. If you go to Stone Mountain Toyota, make sure to ask for Lance, he was so helpful, kind, and assisting.

Charmaine N.

Apr 30, 2013

This is my third purchase from Stone Mountain Toyota and I would not go anywhere else to make a purchase. Each time that I've gone there, we dealt with the same Sales person and Finance Manager, they've provided courteous, knowledgeable service and great service each time. Lance, the sales person, took the time to explain the new features on the car made sure that i was satisfied and understood how they worked. The Finance Manager, Mr. Campbell, also provided great service and explained the car care plan, made us feel comfortable by telling us if there are any issues with the car to call him. The good thing about this transaction was that I got a new car with a lower payment than I was paying. I'm very grateful to both Mr. Campbell and Ross for their help and expertise in making a very good decision on this purchase. I have a feeling they will soon see my family again for another vehicle.

Gramma315

Apr 28, 2013

Had an excellent buying experience and Brad O'Neil has been helpful throughout the process. Not pushy or overbearing. ON the other hand I have had up and down moments with other aspects of Stone Mountain Toyota. 2 weeks after purchasing my Prius V I parked my new car at the airport and a week later returned to find the battery was dead. I called for a tow and they said to call the service dept. to let them know it was coming. The person I talked to (I could kick myself for not getting his name) told me this was common with Priuses if they were parked for more than 4 days! Having owned one in the past I knew this to be wrong but assured him that if this was the case the car would be back on their lot the next day. It added to the stress that I didn't need. It turned out that a passenger had left the vanity light on and after a charge the car was fine. WHen I purchased the car I asked for an outlet to be put into the car so that my grandchildren can plug in their iPads. Paid for it with the price of the car and then I waited........calls just told me that it was on backorder but it just continued to be forgotten. Finally after I pressed them and my salesman got into the situation the part finally was found and installed. Now I find that my car will not sync with my garage doors. After a lot of "discussion" they did come out to the house and try and found that I was correct. Waiting to see if they follow up as promised in checking with the company on any issues. There are some great people in service (except for the person I talked to re: the battery). But they need to be a bit more thoughtful of their customers.

Not Happy With Toyota

Apr 25, 2013

If I had it to do over I would have had my old car repaired. I had a 2005 Corolla LE and got excellent gas mileage(over 30 around town). The new Corolla LE is not the equal of the 2005 I owned. However, it was beginning to show signs of wear and I didn't want to chase repair after repair and it neede tires so I decided to buy new. Bad idea or bad choice of cars, pick one. All I asked for in the new car was that it had the same simple features as my 05 model plus keyless trunk. I was assured it did and it had more features. My mistake, is my fault, but how do you remember to ask about (automatic on/off headlights, dome light that comes on in the car when you use the keyless system, everything is manual) I did get the keyless trunk but would trade that feature in a minute for the automatic headlight system. I ended up stranded with a dead battery, either my fault or some other electrical failure. I took the car back to Toyota to find out. I got no sympathy from the service rep. As a matter of fact, he seemed amused that I brought the car in. After insisting that he check the battery(which he didn't want to do) I told him that after I got someone to jump the battery off, the car would not shift properly and was sluggish. He said that was normal after a dead battery and the car would have to re-learn the shifting functions and it could take up to 100 miles to do so. Well let me tell you that is a new one on me but I hadn't bought a new car in 8 years so I assumed he knew what he was talking about. I would never have bought such a stupid car had I known it couldn't remember how to operate after losing electrical power. I'm old and don't remember a lot of things but I can still eat, walk, see, and hear(not so well) after a bad day. No...I'm not happy with the Toyota dealership. Selling me the car, they couldn't have been nicer, but I fear I'm in for a bad time with servicing the vehicle, or getting repairs.

YOURAGENTSELLS

Mar 14, 2013

I bought used car from Stone Mountain Toyota. Sales man told me the warranty covered everything but brakes. Steve Crane( Manager ) Told me i was stuck with a car I do not like. Car stopped several time on way home from dealership. I brought it in for service and they ended up keeping it for a about fiour days.They told me the stalling has stopped but it still has a vibration in idle and when you take your foot off gas..This car was GOLD STAR certified and came with 60 day warranty. I was told by warranty company i had to take to Stone mountain Toyota.this warranty is useless. The vibration makes this car very uncomfortable to drive. And the Gas mileage is cut in half of what it should be.I took it to Ford dealership for diagnostics and Provided this to Mr. Crane. He was not willing to fix according to ford.Toyota could not find exactly what was wrong with it but they did say there opinion and would amount to changing parts until they got it right. .Mr. Crane has said he would find me another car. DO NOT BUY A CAR FROM THIS DEALER

binhphu8

Mar 3, 2013

Don't do business with this dealer. They are the worst dealer you might imagine. They gave a wrong valet key for our brand new Camry, and the general manager said they would not replace it because we signed the paperwork stated everything was in good condition and the car drove out from the dealer is not their problem. They charged $$$ on the invoice and not explain to us. The salesperson said we could not get a refund because we did not review the paperwork before we signed. The receptionist yelled on the phone, she said she was too busy to answer the phone.

NOTSOHAPPY

Feb 6, 2013

Do NOT buy a car from Stone Mountain Toyota. Car was making sounds within 45 seconds off the lot. Salesman lied about what my contract entailed and made up a fake 30 day policy about being able to bring the car back, that obviously noone at the dealership upheld. He also told me that I could get a full tank of gas and a full car detail for having to drive over 40 miles to the dealership, 4 out of the first 5 days of owning the car, which I never received. I brought my car to the service department 3 times before they figured out what was wrong with the car. After letting the finance director know that I was lied to regarding the gap insurance, he said that my salesman had just been fired for telling the same types of things to several customers, but there was nothing that he could do for me. How typical.

RisaTate

Feb 5, 2013

Do NOT buy a car from Stone Mountain Toyota. Car was making sounds within 45 seconds off the lot. Salesman lied about what my contract entailed and made up a fake 30 day policy about being able to bring the car back, that obviously noone at the dealership upheld. He also told me that I could get a full tank of gas and a full car detail for having to drive over 40 miles to the dealership, 4 out of the first 5 days of owning the car, which I never received. I brought my car to the service department 3 times before they figured out what was wrong with the car. After letting the finance director know that I was lied to regarding the gap insurance, he said that my salesman had just been fired for telling the same types of things to several customers, but there was nothing that he could do for me. How typical.

The Shears

Jan 7, 2013

Paul was a wonderful saleperson. He didn't pressure us into buying the car. He answered all of our questions and made wonderful suggestions that influenced our decesion to purchase the 2012 Camry.Not to mention the GREAT deal that we got. I recommend Stone Mountain Toyota to everybody.The Blackshear Family in Stone Mountain,Ga.

Denise

Oct 1, 2012

Lance Ross very helpful on the chat line. Answered all my questions and getting back to me with a price quote. Much better experience than showing up at a dealership and being hounded by the sales people trying to force you to buy on the spot. Lance answered the questions and did not try to beat around the bush.

Toyota Driver

Sep 23, 2012

Lance Ross did a very good job answering my questions during our online chat. Thanks you! Arnie

GregM

Sep 12, 2012

I purchased a 2012 Prius 2 from Stone Mountain Toyota and because of the exceptional care from my salesman, Lance Ross, I had a wonderful buying experience. Most of the information about my specific car was obtained with an online chat with Mr. Ross. There was no "high pressure" and all of the information regarding car availability and pricing was exactly as advertised. I can not say enough good things about my experience which was due to the great attention given to me by Mr. Lance Ross. Thanks Lance!

gscottmil

Sep 7, 2012

I found Mr. Ross to be extremely professional and informative with absolutely no sales pressure used which is exactly why i chose to find out about the car i was interested in online. Thus far the experience has bee wonderful.

Happy Camry XLE Owner

Sep 4, 2012

I have been purchasing vehicles for over 15 years, and have visited many dealers throughout this time. Lance Ross at Stone Mountain Toyota provided me with the best possible car shopping experience. Both him and his manager were very respectful and cordial, and I never felt pressured to close a deal with them. I am so impressed with my shopping experience at Stone Mountain Toyota, and best of all, I did not have to drive down to Tampa or Orlando to get the beast deal!!!

Sandman

Aug 24, 2012

My interaction was limited to a online chat but, Lance was very helpful and answered all of my question quickly and efficiently.

sports car

Aug 23, 2012

Thanks for staying late and taking care of things so quickly.

William

Aug 16, 2012

Sales consultant was knowledgeable, friendly and made car purchase a very pleasant experience. Satisfied customer

Truck Hunting

Jul 25, 2012

Lance Ross was very helpful in answering all my questions about the dodge ram 1500 their dealership had listed online.

Dennis

Jul 15, 2012

Chated with Lance Ross online. He told me exactly what I needed to know and was very pleasant. THANKS

GA_Teacher86

Jul 11, 2012

I love this dealer and actually drive 40 minutes out of the way for my services because their customer service is a amazing. Bought my car new in 2010 and love it!

27Fender27

Jun 28, 2012

I purchased a 2002 Nissan Altima from this dealership on Christmas Eve of 2011. It is now June 28th 2012 and as of tomorrow I'll have spent my 5000th dollar on repairs to the car. I called the dealership and was directly sent to the manager who could only say he was sorry. He offered me no assistance whatsoever. Now I know that there is no way to predict things going wrong but I've had to replace, in order; alternator, valve cover gasket, all of my spark plugs, coil pack, and best of all my cylinder head ($3400 alone). This dealership has great salesmen, don't get me wrong. They took great care of me in the purchase of the vehicle, but I will NEVER recommend them to anyone for their horrible customer service and lack of concern once a purchase has been made. At the end of the phone call the manager actually asked me if I would consider bringing the car in to trade for a "good price." Are you kidding me?

Ms. Garza

Mar 15, 2012

They were so helpfull finding the right information for me. Thank you!

snowy101

Jul 11, 2011

The dealer offers a price that matches the price I got from another dealer. But they don't beat them. Then they said they could give me 0 APR to save more money. However, after they did that for me, it turns out to be much more expensive.They are keeping to phone me to persuade me to buy the car at their place which are very annoying.Anywan, I am not recommend this dealer.