Used Cars for Sale at Stoneham Ford in Stoneham, MA

Charles Cann

Aug 10, 2016

I had a emergency service, my van stalled and would not start ,on my tenth try it started.I called Stoneham ford and was told to Bring It right in they took it right away.I called my salesman Brian Flaherty to check on it and put my mind at ease.He came back and told me they found the problem, have the part and are installing it.I would like to thank Rich Silvestri in the service department and staff for the help and getting me back on the road. Charles Cann

Matiah Haloon

Jul 14, 2016

Consistently wonderful service, keep on keeping on!

Douglas Pilcher

Jul 12, 2016

2011 ford mustang nailed the service first time. Yaaaaaaaaaaaaaaaa stoneham ford

Kevin Bourque

Jul 11, 2016

The problem with my climate control was a bit tricky to diagnose, which was reflected to me by telephone. Despite that, the crew got it right the first time... everything seems normal now. Nicely done.

Paul Hartnett

Jul 8, 2016

Great! Stoneham Ford is a great place for sales and/or service . I do not like these surveys or having my email address on another list.

Art Iworsley

Jul 5, 2016

I had an oil change and inspection sticker done. The people that serviced my car and the the check-out person were SUPER:) Sometimes when you get GREAT SERVICE, I ask myself "do these people LOVE their job?" I think I had the type of people that LOVE their job :) Thank you and keep up the LOVE :)

Luisa Figueiredo

Jul 2, 2016

always great service with friendly staff! I only service my fusion at this dealership.

Emily Clapp

Jun 28, 2016

Rich was very responsive and helpful as my car was being fixed

Karen Guarino

Jun 27, 2016

Paulo drove my car to find a squeak I was hearing but could not at first hear it. He then worked on my car, doing the oil change and other work. Then, he drove the car again, heard the squeak, and made the necessary repair. This proves that Paulo is thorough and careful with his work. I wouldn't trust my car to anyone else!

Frank Bonanno

Jun 26, 2016

I had a charging system/battery problem. I went in Quick Lane and within less than 15 minutes the tech informed me that he found that the charging system was OK and my battery was bad.The tech replaced the battery and I was on my way.As always, best service anywhere.

Karin Recupero

Jun 22, 2016

I purchased a 2016 certified pre owned Ford Explorer, service was excellent,the staff was extremely helpful, Dean Bennett was knowledgeable, informative, took the time to show me all of the cars features, and the dealership's features as well, I didn't feel high pressure which was wonderful, Dean made my car buying experience a pleasure.

Armando Deangelis

Jun 20, 2016

Staff, from service bay employees to customer service were helpful, friendly and courteous.

Vanessa Ovian

Jun 17, 2016

I would bring my vehicles to no other for service and or repair. Always professional, courteous reliable. Have never been disappointed.

William Kelley

Jun 15, 2016

Great from start to finish. From Mike in sales,Jerry on my trade in and George in the transaction .Everything went smooth and they were helpful throughout the process. Could not be more satisfied with the car or the process

Anthony Zaroda

Jun 11, 2016

Stoneham ford went above and beyond with the truck buying process. They made me feel comfortable and got the truck I wanted. No pressure and it was an excellent experience purchasing from Stoneham Ford.

Virginia Wilson

Jun 8, 2016

Service was much more timely with the addition of the two stalls.

Robert Call

Jun 5, 2016

I found the overall atmosphere to be calm and relaxed with no pressure. The sales and financing process went very smooth and seamless. I actually spent more money on my purchase of a 2015 Taurus Limited as apposed to another dealership that offered the identical car for $1000.00 less because of my experienc at Stoneham Ford. I don't know if that was a great business decision but I am very happy to have done business with you.I hope my experience with Stoneham Ford will continue to be a positive one as I have a couple of small mechanical issues that need to be resolved.Thank you.Robert Call

Douglas Macmillin

Jun 2, 2016

great service and my daughter has been having her vehicle at the quick lane for service also

Patricia Nicastro

May 31, 2016

Easy to deal with. Great staff. Very convenient. Good experience and service.

Pia Romano

May 31, 2016

I had to make 2 trips to get my window fixed. But they were good about it.

Richard LamberLambert

May 30, 2016

Fast and friendly service without an appointment. ..

Madelyn Tucker

May 26, 2016

Everyone is very pleasant and helpful. I come every year and the help and service is perfect. A great group of service professionals

Paul sal

May 24, 2016

The worst. service I ever have. I drop off my car at 8:45 AM. I wait till 4 PM I call to ask if my car was ready to be picked up and they told me they haven't being able to bring my car Inside to check it. I wait for another two hours nobody call me so I called back the dealership. they told me they still haven't look my car yet. At 6:45 PM I went to pick up my car Was not fixed. I waisted my whole day for nothing. stay away from this place.very unprofessional and rude stuff.

Gisele Francioli

May 23, 2016

My experience was great! Great team work. I was only disappointed with the quality of Ford brakes and by the fact that I had to replace them so soon. I leased a Ford Explorer in June 2014 and it had only 17.000 miles on it. Having to spend $ 500 on brakes on a new leased car was really disappointing.

Janet Boudreau

May 20, 2016

I asked in service, when I was there for an oil change, if there was anything else. The mechanic suggested that the tires be rotated. I was very happy with the service at Stoneham Ford.

Barbara Nuzzolo

May 16, 2016

I have a 2014 Ford Expedition. I have been buying my cars here for the last 20years. This is a top notch dealership from sales to service to oil change. Everyone goes above and beyond I always tell people to come here.

Frank Bonanno

May 12, 2016

I had my Expedition in for an oil and filter service.The staff was courteous and I was in and out in a short time.

Lynn Ferro

May 11, 2016

I always enjoy your service,thats why I keep coming back. Thank You

Brian Chiango

May 7, 2016

Convenient, fast service, courteous employees, knowledgeable and very professional

Richard Ruggiero

May 7, 2016

I purchased my 2011 Ford Fusion from Stoneham Ford and have always had my vehicle serviced there. As usual very fast service, friendly staff and when they were done I went around the building and had them do my annual inspection.

Robert Church

May 6, 2016

No pressure to buy from sales rep, which was appreciated. Paperwork was painless and I was in an out of the dealership in under an hour.

Ashley Laramie

May 5, 2016

This was my first time buying a car from a dealership. I noticed the 2013 Escape online first and had gone in to talk with the salesmen about the vehicle. They weren't pushy and let me take a test drive. I fell in love with the vehicle and ended up purchasing it after seeing some numbers. All of the employees, were great and very helpful and very friendly as well. Only thing I even forgot about because I was so excited was my discount coupon for my oil change. Overall, they were awesome!

Louis Decristofaro

May 2, 2016

I just got an oil change. Very quick, in and out as usual.

Robert Ricci

Apr 29, 2016

I had my 2012 Ford F150 serviced for many issues (which I was not happy about but given the mileage I put on my vehicles, it was understandable) The service Rep. Rich did a great job making sure everything go taken care of in a very timely manner. He was very helpful and understanding of the high cost of the service but all in all he did a great job representing Ford...B. Ricci

Frank Tortorici

Apr 4, 2016

Great job as always. Service personnel very professional, and courteous. Always get the job done in a reasonable time. Cost is very reasonable as well.

Mark Stanley

Apr 3, 2016

This was my 2nd time purchasing a vehicle from Stoneham Ford. I have purchased a Ford vehicle from a Texas dealership when I resided there. Ford is my prime choice. The fusion was a great vehicle. The reason I traded it in was to return to being a truck owner. I missed that and the F150, even a base model is a great ride. I am completely happy (even if it has been only 1 week)with my purchase and the price. The dealership is exactly what I want from one. No thrills, down to earth people and no pressure. They all were respective of my needs and worked with me to keep under budget. Michael Harrison is a great guy. I am actually sending someone also interested in an F150 to see him.

Samantha Dalrymple

Apr 1, 2016

Purchased my '13 F150 in August. No issues until recently heard a hum in the tire. Called and made an appt for next day. Excellent night drop option so I did not have to sit in morning traffic. Had my wheel barring replaced and truck back that day! Also oil change and tire rotation while they had it so I didn't have to in a couple weeks. Saved me lots of time! Thanks

Brian Skinner

Mar 21, 2016

Friendy, fast convienent..,,,,,,,,,,,,,;;;;;,;;;;;;;;;;;;;::::::

Frank Carta

Mar 21, 2016

The Mercury Milan was at your shop two times this week.1) For an oil /filter change - came away without two tire valve stem covers. Did not notice the missing items for a few days. The service was great ,but the price for an oil change was kind of stiff.2) This visit was for a Ford Motors Recall Item. The Service Dept. handled this extremely well, considering that I did not inform them in advance that I would need a ride home. They managed to work out this situation very well.Had me on my way home with the Recall taken care of ,in short order.

Kathleen Malone

Mar 21, 2016

I LOVE Stoneham Ford. I am so glad you are right up the street from me. I made it to you on my damaged tire, but I would have felt totally comfortable calling you for a tow if necessary. That is how you make your customers feel - comfortable! I bought my Focus from you and have had it serviced only with you since I've had it and I feel confident that I have made the right choice (for a change) - :-) Thank you!

Kristie Colwell

Mar 21, 2016

I was in and out quickly, everyone was helpful and friendly.thank you

Richard Dinanno

Mar 21, 2016

Great assistance. Staff alerted me to a problem with A/C and advised me it was under warranty.

Yifeng Yuan

Mar 21, 2016

I had a great experience and I was impressed by the professionalism of the staff at Stoneham Ford.

Momof5

Feb 28, 2016

In writing this letter I am hoping to save another family from the financial hardship that my family has suffered due to a enormous mistake the quick lube made I brought my ford excursion to the quick lube back in November 2015 for an oil change and filter changes within a few weeks I noticed a change in the way my truck drove on the highway once I got to 55 it would sort of struggle and buck so off to the mechanic turbo shortly after moreProblems I don't know the technicial terms now I am a mom of five children so needless to say without a car is crazy now I take it to the mechanic has it for days tellsme he found out the problem my truck which should have 4 gallons of oil in it has 8 gallons huh? Replaced high pressure oil pump and a couple of other parts she runs fine for a week or so and now she sits in my driveway cause I can no longer to afford to put money they into her I am saddened because I approach the quick lube manger and presented he with some invoice and he said he will see what he can do apparently nothing. How can this be my truck my only means of transportion is not drive able and I am not one to usually complain but your quick lube is 100 percent at fault sorry to be rude but I am frustrated when every dollars counts in life this set back is major I know this probably not gonna make a difference but I just had to put my frustration out there Tracey Cassidy

Andrea Rainford

Feb 25, 2016

2013 Ford Focus problem car since it was purchase in March 2013. Went in for an oil change. The staff was very courteous and helpful.

Clark Freiner

Feb 5, 2016

I have purchased, leased and use their service/body shop. Work is nothing but excellent and their service backs that up. Thank you!

Phillip Beauchamp

Feb 4, 2016

Bill C and his team did a great job fixing the problem I had and I would tell anybody to go for service there. Bill C. is a Pro in my book. Keep up the great work, Phillip Beauchamp

Ryan Donovan

Feb 1, 2016

I purchased a 2016 Ford Explorer from Brian and he was great, he was able to tell me straight up what I would be paying and did not try and get me to do sign anything unless I was comfortable with the deal. I will be recommending Brian to my sister who is now in the process of purchasing a new vehicle

William Callahan

Feb 1, 2016

As usual service was great. Bill Cerratani and his staff ar always very courteous and helpful.

John Sullivan

Jan 28, 2016

they forgot to take off the $5.00 coupon for the oil change

Zachary Bond

Jan 26, 2016

Wayne was great to work with and easy going, as was George. Thanks guys!

George Hemenway

Jan 25, 2016

everything went better than I expected . pat was a good salesman who wasn't pushy.and wanted to help you get what you wanted not what they wanted to sell.will buy there when its time to trade

Madeline Grant

Jan 18, 2016

The only complaint I have is that the Tire pressure warning light is still on after they checked the tires and said everything was fine. They said that I need to schedule a service appointment and bring it back to get the problem fixed. I will do this next month when I have more time. The Customer Service rep did keep me informed about what was happening and explained the delay which was beyond their control. I am happy about being kept informed during the whole visit.

Lauren

Jan 17, 2016

Everyone was very helpful, and the service was efficient and quick. We would recommend Stoneham Ford to anyone looking for a great place to have their car serviced.

Mary Fries

Jan 15, 2016

The service was excellent. The work was done as requested in a timely manner. Allison was very courteous and helpful as was the rest of the service people. I bring my car regularly for maintenance service.

Alison Melkonian

Jan 11, 2016

Stoneham Ford Quicklane is my go to for service. The whole team is profession, hard working, and very pleasant to interact with. Would not take my car anywhere else!

Dolores Ciarlante

Jan 11, 2016

man at desk made the experience very easey My comment is that there is always a very long line i came back 3 times before it was manageable, got their at 730 & did not get in there until 8;15 & I was first in line.

Heather Ovoian

Jan 11, 2016

I love this place it is the best one!!!I love all the people that work there they are amazing. Very helpful.,always nice and friendly,just amazing!I wouldn't take my car anywhere else. Thank you so much

Marjorie Smith

Jan 10, 2016

always a pleasure bringing my car there, staff is friendly

Christopher Howe

Jan 8, 2016

Was in and out...with a new battery...in less then 45 minutes. Nice new waiting room!

Robert Rivers

Jan 7, 2016

I continue to go there, I like the service and the people.

Ernie Rossi

Jan 5, 2016

Everyone was helpful from the internet team, to the manager, salesman, financing department, and the delivery driver! My Expedition arrived exactly as I last saw it and no surprises!

Susan Meuse

Dec 30, 2015

I picked up my leased 2016 Ford Fusion yesterday. This is the first time I have leased a vehicle and the first time I have "owned" a Ford. The leasing process was seamless. When I picked up the car, it had been sleeting and snowing most of the day. As I pulled into the Stoneham Ford parking lot, there was one beautiful gleaming new car with not one bit of snow on it and it was mine! (Thank you Mike G:)I only drove home to Wilmington and to the T in Malden this morning (both in the dark) so have not yet fully enjoyed all the amenities of the Fusion. I am looking forward to New Year's Day when I can sit in my driveway and "navigate"!Mike G was most excellent! He is knowledgeable and friendly, yet professional.Thank you!Susan Meuse p.s. Although I did not have "repairs", I gave that category 5 stars because my remote start was installed perfectly.

Mandy Theisen

Dec 29, 2015

I've only ever taken our 2010 Ford Fusion to Stoneham Ford (we bought it there as well), and have had an excellent experience with every service. The staff and mechanics are friendly and helpful. Highly recommended and I love that they honor coupons that have technically expired. Excellent customer service. Thank you, Stoneham Ford and Quick Lane!

Lisa Scarpa

Dec 26, 2015

We purchased a 2012 Escape. Service was excellent as was the staff. Great experience!

Teresa Nelson

Dec 26, 2015

The staff at Stoneham Ford was very helpful when I was looking at new cars. Bill P. answered all my questions and ran the numbers for a lease vs buy option until I found the package and car that worked for me. I was treated with respect, never felt pressured to buy and drive away a very happy customer.

Brian Chiango

Dec 24, 2015

Simply great! Convenient, professional and fast! Makes simple service needs painless.

Jeff C.

Dec 24, 2015

Staff was courteous. Woman at front desk was very nice and friendly, as she always is. I was glad to see that more bays will be opening up soon, reducing wait times.

Armando Deangelis

Dec 21, 2015

Very satisfied with service. I hope not to find out if the part replaced works...since it was an airbag replacement I prefer not to have to test it. I dropped vehicle off the previous afternoon and picked up the following afternoon. I did not utilize the waiting room however the facilities are new and am sure comfortable.

John Langdon

Dec 20, 2015

I do not stress.Your salesperson Brian,just takes care of business.I tell him what I want and he makes it work.My son also buys his car at Stoneham Ford because of the way we are treated by Brian.I used to buy cars at 128 FORD and I went to Stoneham when they closed.You have a winner with Brian Meuse.I work in retail and I know how difficult it is,give him a thumbs up.

Kevin Fernandes

Dec 18, 2015

I had a wonderful experience the sales man mike giangrande went above and beyond to find me what i wanted i would go back as fast as possible to buy something else

Gregory Pasquale

Dec 11, 2015

Bought an F150 from Stoneham Ford in November 2015. Start to finish, it was a great experience. Pat Bolger was my sales rep. He was attentive and responsive without being a typical overbearing sales guy. Did a great job of getting me the truck I wanted at a fair price.

William Mounts

Dec 8, 2015

Strong, reliable service. It's what I get every time I visit. Thank you.

Diane Barahona

Dec 7, 2015

Everyone was very helpful. Finance was explained in detail. Car instructions explained in detail.

Maurie Haver

Dec 7, 2015

My son, who is the person in charge of the care & service of my 2010 Ford Escape, took my vehicle in for a repair of a Federal Guarantee of 80,000 miles or 8 yrs. on the catalytic converter and connections. My vehicle was at 72,390. According to my son, Stoneham Ford did a great job on this repair.It was also recommended to either replace or repair the following:1)Replace Battery: Testing as a poor charge.2)Repair/Replace Front Crossover Bars3)Replace Automatic Transmission fluid for testing dark in colorMy son went to another CAE automotive repair service:1)The battery tested fine and fully charged2)The crossover bars tested fine and were not recommended for replacement3)The automatic transmission fluid was considered dark in color, however, could safely wait until the recommended change from Ford at 75,000 miles.My son did replace the transmission fluid, only as a difference of having to do it in anticipation of more inclement weather by the time it will have reached 75,000 miles. A personal choice, not a recommended one.My son has found that Stoneham Ford has fallen into a habit of recommending service which is truly not required or needed. This was the reputation of Tom Ford in Wakefield, of which many employees transferred to Stoneham Ford when Tom Ford closed. He has no proof that the service management team are the same people, however according to his dealings, they smack of the same style. He left Tom Ford for that reason. My son was very happy with Stoneham Ford, from who he purchased a Ford Crown Victoria in 2000. However, recently in the past year of 2015, He has found their service department lacking in truly helpful customer service. He went there for an estimate to repair my A.C. system. Their recommendation was to replace 3 components in order to make the repair of which they would not guarantee a successful repair. The other CAE automotive service completed a successful repair WITHOUT replacing those same 3 components. Other than a make good on a recall or replace/repair of a guaranteed product, and thanks to my son looking out for my vehicle's welfare, I cannot recommend this dealership for their repair service in general.

Charles Wheaton

Dec 5, 2015

had one vehicle serviced at quick lane and a second vehicle was left overnight for service in the service center. both vehicles were ready when promised and staff at both the quick lane and the service department were very helpful and professional.

James Morrison

Dec 2, 2015

The staff were great. Polite, professional, friendly and courteous. Got me in and out of there in no time with no complaints. Will be back again and would refer others

Francis Roark

Nov 30, 2015

I just sold my well and pump business. I've always bought Ford trucks. I didn't need a F350 or diesel this time, as I am only doing consultant work in the industry, hence I purchased a F250 gas 4WD w/plow. I was referred to Stoneham Ford by a friend who bought pretty much the same truck last year. I am very satisfied with the process. They went to the RMV for me and got veteran's plates as I requested. Nice truck!

George Trenholm

Nov 30, 2015

Service was done in a timely manner, a recall so no charge to me.

Lauren Benn

Nov 29, 2015

Everyone is very helpful, and the service is quick.

Clinton Smith

Nov 27, 2015

Brought f250 in for oil change, had good experience, will come back again.

Paul Murray

Nov 24, 2015

For the second time in less than a year the experience was superb.Michael Harrison could not have been better.Thanks so much.Love both trucks.Paul

Joseph Young

Nov 20, 2015

The work was performed on time and as necessary for the recalled rear axle on my 2002 Windstar. I think you're better than my local gas station mechanic, because you identified repairs and told me in advance. I also think you probably cost more, but it's probably worth it. Recommending doesn't always convince others; products and brands have to earn their reputations. Solid rear axles were obsolete 40 years ago.

Scott Lizotte

Nov 20, 2015

good job on servicing my ford fusion 2013 on the 2 factory recalls

Michael Matarazza

Nov 17, 2015

Very pleased with the quick lane service. Great staff and knowledgable mechanics.

Constance Spellman

Nov 14, 2015

My Flex needed some work done. Great job and a rebate offer on the brakes!

David Engelson

Nov 11, 2015

The service is always efficient, friendly and dependable. You pay a little bit more than some other places but you are in and out very quickly and that's worth a lot to me!

Stephen Shaw

Nov 11, 2015

I worked with Mike Giangrande who was excellent. He got me what I needed and was easy to work with. This is the 3rd car my family has purchased from your dealership and we will be back.

Ann Maloney

Nov 9, 2015

The whole car buying experience was great, very simple

Thomas Rull

Nov 9, 2015

Always great service and top shelf workmanship at Stoneham Ford.I always use the Quick Lane and when you guys say quick it's always quick...The crew is the best!!

Vadim Gristan

Nov 9, 2015

Excellent service, excellent people. Thank you. I am very happy with my new 2016 Ford Expedition.It is my first car I bought from Stoneham Ford. It is the best price and the best car.

Anthony O'Brien

Nov 8, 2015

Great customer service. There seemed to be some disconnect between the service dept. and rental dept. Although I received an e-mail acknowledging the rental vehicle, when my wife dropped the car off with service, they had no understanding that a rental was part of the request. It slowed the drop off a little, but not a huge deal.

Sean Donlon

Nov 5, 2015

very good test drove two cars not making any purchase at this time will keep stoneham ford on my list good sales erson

Daniel S.

Nov 2, 2015

Great service, and the staff were extremely helpful. Everyone there went above and beyond to make sure i got in the car i wanted as fast and easy as possible. I will always get my cars from Stoneham Ford.

Mark Hayward

Nov 2, 2015

You got me into an appt quickly. Very personable and thorough service manager at the front desk.Fixed the brake problem.

George Tarquinio

Nov 1, 2015

The sales personell always provide A++++ service. I have bought my last three vehicles at Stoneham Ford. I am always coming away knowing I got the best value for my money.

Mary Hart

Oct 30, 2015

Ford Focus 2015, Service exemplary, staff amazing. Will not purchase a car from any other dealer. Will tell anyone buying a new car to go to Stoneham Ford. Thank you to John Melkonian, especially Pat Bolger, and George Benn.

Stephen Napolitano

Oct 30, 2015

This is the third vehicle that our family has purchased from Michael in the last year. My father is next to look for a truck and we will definitely see Michael for that purchase.

James Brunini

Oct 28, 2015

You can't find a Better place for service, the help is always Great.

June Saunders

Oct 28, 2015

Purchased a 2016 Ford Escape, trading In a 2007 Escape which I also purchased at Stoneham Ford. Everyone I encountered was very helpful and courteous. Manager George Benn explained financing and warranties to me and Salesman Eric Yurcisin was extremely helpful going thru all the new features of the car making me comfortable with my new purchase. I have purchased my last four vehicles from Stoneham Ford, so obviously I am satisfied.

Janet123

Oct 28, 2015

Everyone I met were so pleasant and helpful. Which led me to erick Marcelo in service. He did an outstanding job!! I am a very satisfied customer.

Vineyard Eng. & Environmental Services, Inc.

Oct 27, 2015

I am so pleased with my experience with Stoneham Ford. From top to bottom Stoneham Ford is a class corporation. I will never go anywhere else.Sincerely,Steve Fleming

Lauren Benn

Oct 22, 2015

Everyone was extremely helpful, and our service was top-notch.

92lilred

Oct 20, 2015

Embarrassing trade in offers. 8 thousand dollars lower than I received for my vehicle from a ford dealer. And 7 thousand lower than I was offered from another dealer. to be exact. High vehicle pricing (3 thousand more than 2 other dealers for same vehicle). Almost insulting the way you are talked to in sales department. I was told there was no way I was offered the amount I got for my vehicle and no way I was getting new vehicle for stated price. I was insulted that stoneham ford wanted 11 thousand dollars more for same vehicle when. All was said and done. Sales manager told me to go buy elsewhere if I was getting such a good deal. So I did. And so did my girlfriend. And we are happy with our new 2015 fords. But more so happy we did not desl with stoneham. Friends. Family. Coworkers and customers of mine will now be going elsewhere.

Jeanne Stclair

Oct 18, 2015

ford escape was in for a recall, and because my check engine light was going on an off for several months, I asked for that to be checked and it was fixed which I was pleased with. I only have a complaint about not being picked up at my work at the end of the day. I asked for that, and when I called about 4:30 I was told that their were no drivers available. I had to scurry and ask a co-worker to drive me there.

harry

Oct 16, 2015

Even though I purchased my new F150 less than 12 hours ago, I wanted to drop a short line that will hopefully help you in your. decision-making processI worked with Joe Howard, Doug (sales Manager), Patrick Bolger, Aram (finance) and the detail crew. Patrick is an excellent, low key salesman. He knows the product well and helps by answering questions, rather than talking. Doug is a no-nonsense manager. He also knows the product but he offers a no-haggle approach, resulting in a lower stress experience. Aram is the finance manager and is a very nice man who knows his products and how to fit them to you specifically.The dealership is well stocked with vehicles of all kinds, is clean and has professional, very friendly staff. I highly recommend Stoneham Ford for your automotive needs. Thanks everyone,Harry

Virginia Sprague

Oct 15, 2015

It's always a pleasure ~ no pressure, very informative, knowledgeable and very honest when we asked questions.... I have referred a few of my friends that were purchasing new cars to check you out (and they did ~ they came, they saw and bought..Even during construction updating your buildings, staff was always pleasant and work was done in a timely manner, in and out with awesome service!

Michelle

Oct 14, 2015

I love my new Escape! Patrick at Stoneham Ford did a great job tracking down a vehicle with all of the features I was looking for.

Frank Giovanangelo

Oct 13, 2015

Brian was extremely helpful, helping us to purchase and explain the features and costs. In Brian's absence when we were looking for further information other staff jumped in and helped us. All were very obliging.

Robert Florino

Oct 12, 2015

I bought a f350 super duty pick up and always have my work done at Stoneham ford. They have all the parts readily available , the service writers make you feel that you are a valued customer, and the mechanics are professional . Highly recommend the service department and especially the quick lube . Thanks I hope this is very helpful

Jane Bryson

Oct 11, 2015

Was a very good experience. Staff very friendly and helpful. They went about their work in a professional manner. Great job

Art Iworsley

Oct 10, 2015

This is the very BEST place to buy a FORD :)Great service and Super people to work with :)

Daniel Soloman

Oct 10, 2015

For a service department at a dealership this place is fine. I normally take my car to a great mechanic I know but there is some stuff he can't do so I go to Stoneham. Like all dealerships they sometimes try to sell you stuff you don't quite need, but they are efficient, prices are not awful and their work is good. Given a choice I would never take my car to a dealership but what with the computers and such sometimes I have to and would recommend these guys when needed.

Alyssa Bryan

Oct 9, 2015

Fixed the problem in my truck. Good customer service. Informative for when the truck would be done for pick up.

Joseph Bettencourt

Oct 9, 2015

Eddie at the body shop was extremely kind, helpful, and giving of his time. I was extremely impressed and grateful.

David Erlandson

Oct 6, 2015

Superior service as always. That's why we keep coming back.Best, David Erlandson

Mary Brunco

Oct 5, 2015

Car was done on time. Office staff were friendly.

Norman Fortin

Oct 5, 2015

Staff was very helpful and polite. They made sure that I had everything that I needed and was comfortable in the waiting area.

Susan Millis

Oct 4, 2015

I came in for service/repairs. Very Cordial and efficient.

Cid

Oct 2, 2015

Was not what I expected could work on better time frame

Michael Scott

Oct 1, 2015

Ryan started me from an email and was informed and professional. A good start.Eric got info as requested, was informed and professional. Very nice person. Made a difficult time better. George was also a professional but friendly and easy to work with. A very positive experience. I will recommend the dealership and must say it was a pleasant experience overall.Thanks to all including the vehicle preppers.

Diane Hamilton-Ardizzoni

Sep 28, 2015

I have to say that the entire staff was wonderful. Very helpful and very accommodating. Would highly recommend Stoneham Motor Company

Joe

Sep 28, 2015

I love that I'm able to drop my car off the night before my service is scheduled. This makes the process so much easier for me. The technicians are very thorough and keep my vehicle in great shape.

Vinod Shekhapuram

Sep 26, 2015

There was big line and I had to wait for 1 hr , it took total of 2 hrs to get service done

Stephen Palermo

Sep 25, 2015

2015 F-150 4x4 the service was excellent and the staff was helpful.

Richard Dinanno

Sep 24, 2015

Very helpful during service. Clean waiting area and facilities.

Edge Owner

Sep 23, 2015

Everyone was very pleasant and professional but with a friendly vibe. Waiting area was very comfortable.

Eric Pedersen

Sep 22, 2015

Purchased a 2015 F150 XLT and was extremely happy with the service. They didn't have the color and exact vehicle I wanted, so they ordered a vehicle for me with all the options and I could not be happier. Very professional staff, great service. Highly recommend dealing with the crew over at Stoneham Ford.

Chad Muller

Sep 19, 2015

My wife and I were just beginning the car search but were so impressed with Bryan and Aram that we decided on the same day we wanted to buy a car from Stoneham Ford. Excellent service, knowledgable staff, and no pressure. Excellent experience!

nick cincotti

Sep 19, 2015

The service went great. I am a long time customer of stoneham ford. I will continue to business with ford

Kathleen Murphy

Sep 18, 2015

Went in for a routine oil change, staff was very friendly and helpful.I was told that I neede to fill my window washer fluid, in which I was left confussed. I thought they would check all fluids and top them off. They did put air in my tires, how ever I was left spending over $50.00, and still need to put washer fluid in myself ???? Otherwise it was a great,and quick experience.

Frank Comparato

Sep 17, 2015

Great service from all especially from Rich. He gave me updates and arranged for the courtesy shuttle to Andover. Thank you.

Keith Rainsford

Sep 15, 2015

We went in to try to buy a Ford Explorer and had a new 2016 one by the end of the day. thanks

Nancy Ansbigian

Sep 9, 2015

The service is great, the waiting room was renovated and is very clean, the service people are friendly, and the service cashier Alison was terrific! She made the visit extremely enjoyable. She was pleasant, courteous, and offered additional advice for service on the vehicle that certainly was needed. I would go back there in a heartbeat!

Kim Spillane

Sep 8, 2015

From the moment I walk through the door until the delivery of my car, the experience as excellent. My sales rep Eric, listen to my needs and delivered.

Gerald

Sep 4, 2015

Everyone was professional. Answered all y questions and were a pleasure to work with,

Christopher Howe

Sep 2, 2015

Love the new Quick Lane waiting room! Convenient shuttle service!

Barbara Nuzzolo

Sep 1, 2015

2015 Ford Expedition, I have been shopping at Stoneham Ford for the past 15 years, the staff is great. I recommend you to everyone.

JK73

Aug 31, 2015

I have had 2 recalls processed by Stoneham Ford; a power steering recall and a throttle body recall. In both cases, I was not charged and the car was fixed the same day. This was very important to me since I previously owned a Buick and when the Buick dealership broke a part while accessing the recalled part, they insisted that I pay for it. For the throttle body recall, it actually had to be fixed a second time and at the moment, the car is shifting better than it did when I first purchased the car with 19K miles on it. If the service I received for the recalls is any indication of their regular maintenance service, I highly recommend them for work that needs to be done at a dealership.The only constructive feedback is regarding the parking lot. It's pretty cluttered, but it may have been due to recent changes to the building structure.

Kimberly Eldred

Aug 31, 2015

I leased a Ford Escape. The staff were very helpful in finding the vehicle and the features I wanted. They were not pushy at all and very helpful on any questions I had. They made it a quick and easy process.

Steve Macura

Aug 31, 2015

Excellent customer service. Friendly staff that works there and work was done promptly

Walter Carroll

Aug 31, 2015

Bought a fiesta under XPlan - fixed pricing made the deal simple!

Karen Castiglione

Aug 25, 2015

Brought in my 2015 Escape for a recall. Eric greeted me at the service desk, very personable.

Gail Caouette

Aug 24, 2015

After 5 times of being serviced for the same thing you finally ordered a clutch and put it in and my car is running beautifully. I was about to give up because it was not running right and they kept saying that that was the way it was supposed to be. I knew that wasn't right. But now it is running great. Thank you so much, finally.

Michael Bernardinelli

Aug 22, 2015

I have a 2014 Ford Expedition XLT the rear vent window mechanism broke tickets to service and they got it covered under warranty extremely satisfied with customer service and the way they handled my case

Paul Heffernan

Aug 22, 2015

This visit was for a recall repair on a Lincoln MKZ. Repair was completed in a very reasonable time, no fuss.

Paul Algiers

Aug 21, 2015

Great service and done on time. Would highly recommend Stoneham Ford

Kathleen Hegarty

Aug 19, 2015

Our salesman, Patrick Bolger, was personable and very eager to please. He and Doug Prentice took care of a few issues that we had with ease. Aram M. researched several great financing options and thoroughly walked us through the process. This was a very low-stress transaction, and by far the best car buying experience I've ever had.

Talya Bosch

Aug 17, 2015

Not only did they do a fabulous job with my new car they even shuttled me, out of their way I might add, both to and from the appointment! Top notch service. Really well done and classy.

John Scoboria

Aug 15, 2015

2015 escape. service and staff were fine. service was timely.

Charles Wheaton

Aug 11, 2015

new vehicle was recalled. Dropped off vehicle at nite drop-off. Was nitfied that vehicle was serviced. Eric, Serviceperson was very pleasant and easy to work with.

Lauren

Aug 11, 2015

Our family purchased a 2008 Ford Fusion from Stoneham Motors. The car is great, and our experience couldn't have been better. This purchase was extremely easy, and quick. We received excellent customer service, and we couldn't be happier!! Thank you!!

Ann Ales

Aug 8, 2015

I use the Quick Lane for my routine oil changes, tire rotations, and mileage maintenance. The mechanic techs are always friendly and respectful. They are also hard workers to get the customers in and out. I have been to other places where I have a timed appointment for my service and I am waiting longer to have my car brought into the bay than being 5 cars deep in the Quick Lane. I also appreciate not being sold on parts or services that I do not need as a way to get more money out of me. Thank you for continuing to be awesome at Stoneham Ford.

Keriann Cronin

Aug 6, 2015

Always a great experience at Stoneham Ford. Renovations to the service area are outstanding. Customer service is always 150%.

Michael Kennedy

Aug 5, 2015

I live in Everett and it would be easier for me to get my car servicedcloser to home but I've never had a bad moment since purchasing the carfrom Stoneham Ford nor at any time I've had service to it.Thank you for great work and greater staff.

Jane Greenlaw

Aug 4, 2015

I had never been to the dealership. I was in for an oil change and a sticker for my 2001 Sable (which I consider my baby). I was a "little" anxious. Everyone I spoke to was very nice, from the tech who changed my oil, the gentleman at the counter at the express lane, the person at the parts counter, the person at the service desk and the gentleman who did the sticker. When I am nervous I tend to babble. I was just coming off a not so pleasant experience at another dealership. Thank you all for your patience with me. Most appreciated.

Mandy Theisen

Aug 3, 2015

I have only ever taken our 2010 Ford Fusion to this center and have been extremely happy with our service in the QuickLane. The remodel looks beautiful and my car is always ready when I need it. The staff are all very friendly and I trust the people who are working on my car. Thanks for the great service.

William Robinson

Aug 1, 2015

Had my 2014 Ford Taurus for a day and when I took it on the highway, realized the tires needed to be balanced. Drove up in their "drive through " and they fixed my problem within a hour. Very pleased with the service. Wasn't happy I had to pay 20.00 after owning the car for only a day, but it is what it is.

KELLY FLAMMIA YESSAIAN

Jul 31, 2015

2015 Ford Edge SE. The entire process was handled perfectly. They explained the differences in trim levels and options and demonstrated how all of the features and controls worked. I was very impressed with the organization and attention to detail that resulted in my vehicle being delivered when promised.

Matthew Mead

Jul 30, 2015

Evan, the tech, was very friendly from the beginning. Explained what he checked and did. Even though I was just in for an oil change he check the car over 100%. The girl at checkout explained in full the status of my car and was extremely kind.

Donna

Jul 29, 2015

I purchased a 2014 Ford Escape. My previous car was a 2008 Escape and I have been very pleased with it. Chris Rivest was wonderful. You can tell he enjoys getting to know his customers.Gerry was also personable and helpful.Thank you for making the often dreaded "car buying experience" a pleasant one.

Leonard Humber

Jul 29, 2015

Staff & employes are very polite and handle all the problems as if it were their car

Kathleen Collins

Jul 28, 2015

Third time my car has been there to be repaired for the same issue with the transmission and the car hesitating - stuttering at low speeds. I have gone less than 4,000 miles since the last repait - no reflection on Stoneham Ford but Ford Motor Company needs to figure out a permanent fix for this. My car is a 2012 and I have a little over 17,000 miles on it.What happened to someone bringing your car around for you when you go to pick it up? I wandered around the back lot and had to hit my alarm button to find the car - not cool guys!

Edward Yessaian

Jul 27, 2015

The easiest new car purchase I have ever experienced. Perfectly executed from start to finish.

William Mounts

Jul 27, 2015

Service was excellent. A bit more than I expected, but clearly described and reasonable. A good overall experience.

James Martin

Jul 25, 2015

2014 Ford Edge. There was no line and I got right in. Very helpful.

Michelle Lavargna

Jul 25, 2015

Service was satisfactory. We received everything we were looking for.

Emery Popoloski

Jul 20, 2015

I dropped my car off the night before (around 5) and right before 7 pm they let me know that my car was fixed (had to have a recall part fixed and oil change). Didn't have to go a day without a car.

Phil Norris

Jul 17, 2015

I have purchased 3 vehicles from Stoneham Ford. I found all the sales and managiorial people to be extremely courteous, knowledgeable and helpful. I can't praise your service advisors and tech enough. The advisor I dealt with whose name was Rictchie was the most pleasant and courteous I have dealt with. In conclusion I have never had a bad experience at Stoneham Ford and do recommend it to everyone I know.

Craig Okeefe

Jul 15, 2015

Great sales rep, good experience purchasing the new car.

Dennis Lund

Jul 15, 2015

STOPPED AT STONEHAM FORD SERVICE ON JULY 02 THURSDAY MORNING 8:30 AM TO REQUEST APPOINTMENT FOR NON FUNCTIONAL PARKING BREAK. SERVICE ADVISOR ERIC MARCELLO RESPONED "HOW ABOUT NEXT FRIDAY?" I RESPONDED "TOMORROW"? HE REPLIED "NO, THE FOLLOWING FRIDAY". ERIC THEN EXCUSED HIMSELF AND WENT INTO THE SERVICE AREA AND RETURNED A FEW MINUTES LATER AND ASKED IF I WOULD LIKE TO LEAVE MY CAR THAT DAY! I SAID YES AND RENTED A CAR AND WENT ON MY WAY TO WORK. FORD SERVICE DETEMINED WHAT SERVICE WORK MY CAR NEEDED (REAR BREAKS, PARKING BREAK FIX, SWAY BAR LINK, SHACKLE ASSY, AIR BAG LIGHT ON). I COULD NOT AUTHORIZE FOR SERVICE TO PROCEED WITH THE WORK UNTIL 2:00 PM. PARTS HAD TO BE FOUND AND SHUTTLED TO STONEHAM, BREAKS REPAIRED, AIRBAG FAULT DIAGNOSED AND FIXED (HARNESS SHORT), ETC. ALL WORK WAS COMPLETED THAT DAY AND I WAS ABLE TO PICK UP MY REPAIRED CAR THAT EVENING 7:00 PM)! SPECIAL THANKS TO ERIC MARCELLO AND SERVICE TECH. THAT IS EXCELLENT SERVICE!

Jerrold Streckert

Jul 13, 2015

The gentleman handling the inspection was very good and professional. I appreciate his efforts on completing the inspection. Jerry

Tresa Casaletto

Jul 12, 2015

I brought my car in to have work done on the front end. It went smoothly from start to return with particularly good service giving me a ride home and picking me up to get the car.

John Scoboria

Jul 11, 2015

escape 2015. B. Meuse the lease professional was very helpful and informative.

Matiah Haloon

Jul 9, 2015

It's the perfect environment! Wonderful experience! No suggestions!

Rachel Peary

Jul 9, 2015

Everyone involved was incredibly friendly and welcoming.

John Scoboria

Jul 6, 2015

Leasing staff - meuse and finance staff very helpful

Qian Cai

Jul 6, 2015

I purchased a Ford 2015 Fusion Titanium. The only I can think of for improvement is that since the staff did not allow me to test drive the car as I only have a foreign license, I asked to have one of staff drive around so I could have some feeling as a passenger. However, the journey was short and my request to drive on highway was rejected.

Gaetano Semonelli

Jul 4, 2015

I've been using Stoneham Ford for 20 years and wouldn't go anywhere else. The staff is great and the work is always done professionally.

John Lyons

Jul 2, 2015

As always 100% satisfied with your service!! Clean repair, comfortable waiting areas and great snacks while you wait. Thank you.

Lou smith

Jul 1, 2015

Great experience and great staff. Would recommend other people to the dealership

Raymond Trant

Jul 1, 2015

This was our first experience with buying a car at Stoneham Ford and it surpassed our expectations. Our salesman, Mike Giangrande, was very accommodating in assisting with our inspecting the various models available. He was very knowledgeable in explaining the differences in option packages. When I picked up the car Mike gave a thorough explanation of all the features available on our new Explorer XLT which helped get us started. Based on the service provided by Mike and the other sales office staff I would definitely recommend Stoneham Ford to family and friends.

Kathy Simpson

Jun 30, 2015

Simple oil change - fast and efficient service.Unfortunatly the service department is only open for basic services like oil changes during weekend hours. I'll need to ask questions about service departments activities and hours evenings and weekends at my next dealership before purchasing my next new vechile.When I needed recall items and warranty repairs done at this dealership, they did not have loaner cars available and I am outside the radius that they will give you a ride to and from work so my option was to take time off my job and sit in their waiting area.

Anthony Aresco

Jun 29, 2015

leased a 2015 Expedition....Staff and service were outstanding

Geraldine Cassidy

Jun 29, 2015

My lock on the drivers side got jammed and I couldn't get out of my car without opening it from the outside. When I went to Ford they were wonderful. They told me that they would look at it and see if it could be fixed so I wouldn't need to make a service appointment. It was fixed in twenty minutes and everyone was so kind. I would highly recommend Stoneham Ford for service.

Tony Mendonsa

Jun 29, 2015

The service was great. The staff walked through the process and kept me informed during the repair process. I was very satisfied with the entire experience.

Eileen

Jun 23, 2015

The staff in the Quick Lane Service Department is outstanding! They are always helpful and eager to solve any problem I have with my car and they are extremely pleasant in the process! I have even been helped during closing time and always with a smile and a great attitude.

Eileen Barrett

Jun 23, 2015

The Customer Service in the Quick Lane at Stoneham Ford is EXCELLENT! Bill Cerrantani and the staff are the best! Very helpful and extremely nice to interact with! I have even been assisted with car problems at closing time and always with a smile and a great attitude and willingness to solve any problem I have with my car.

Kathleen Dangelo

Jun 23, 2015

I purchased a 2015 Ford Escape Titanium on June 19. My experience with Stoneham Ford was very pleasant and professional. This was my second purchase from Stoneham Ford and it went as well as my first experience five years ago. My thanks to Chris and Mike of the sales staff.I would not hesitate to recommend Stoneham Ford to anyone interested in a Ford.

Leonilda Dargenio

Jun 23, 2015

The Staff is great, honest, efficient, helpful and friendly. With the comforts of a great snack room I look forward to an oil change.

Joe

Jun 20, 2015

Fast Lube service at Stoneham Ford is the best in all of Eastern Massachusetts. When I arrived yesterday, they were very busy yet went above and beyond to accomodate me. It is ALWAYS a pleasure to bring my cars there for their maintenance. I offer high praise for Bill C and his crew.

Jeffrey

Jun 15, 2015

Came in with a dead Focus due to the TCM module. This is the second time. They have been great to deal with.

John

Jun 11, 2015

Came in for the quick service oil change on my F-150. Staff was very pleasant and quick. Clean comfortable waiting room. Forget Jiffy Lube!

Gail

Jun 9, 2015

Well they (I guess) finally found out the problem with my car and the service guy called me up and told me that a part had to be ordered and when it was in they would call me to schedule an appointment. This is the 4th time it has been back for the same problem so I truly hope that it is fixed the next time it comes in

Maria

Jun 3, 2015

Leasing my new Ford Escape with Bill Pollack was the easiest experience ever. He was great on the same page with what I wanted and what I wanted to spend. No doubt in my mind when this lease expires in three years that I will come to see Bill again.

Marianne

Jun 3, 2015

My husband likes the ride program for your customers, it is a delight not to have to worry about getting your car when the work is done.

Maldonou

Feb 24, 2015

Just wanted to leave a review about purchasing my new Ford Flex about a month or so ago... Wayne was amazing on getting what I want even though the Snow Storm was about to start and making the whole experience very easy from beginning to end. I was out the dealership in an hour and finally was able to purchase my dream car...

Eric

Feb 19, 2015

explained every question I had about the vehicle in detail with suggestions to follow up on if the problem re-occurs (which it did almost immediately)

Terry

Feb 19, 2015

Pat and Aram are awesome they were always prompt to respond to any questions that arose with thorough answers they always made themselves readily available for any concerns my purchase was a little unconventional but Tom from Grays was definitely the man for the job on that day can't thank those 3 guys enough:-D

Anthony

Feb 17, 2015

I dropped off my car for service on the Thursday night before going away for a long weekend. They graciously stored my vehicle over the weekend and had it waiting for me in plain view near the entrance to the service center.

Joanne

Feb 17, 2015

It was great. I had to reschedule twice because of the snow and Linda was extremely helpful. Bob was quick, honest and also very helpful.

Ena

Feb 15, 2015

Staff was friendly and informative and pleasant to work with . There was no pressure which made it a great overall experience

William

Feb 14, 2015

Bill Cerratani and his crew are very conscious of their work and do a good job on items that are not just an oil change or lube work.

Ena

Feb 13, 2015

Had an appoitment which was ontime. Car was ready to take for test drive when we arrived. Staff was pleasant, friendly, and delightful to work with.

Anthony

Feb 10, 2015

The sales staff was beyond excellent and answered all our questions. They were very helpful in the selection process for our new 2015 Explorer.

Maurie

Feb 7, 2015

I was only here for a FastLane oil service as I had all the recalls updated. The young lady at the desk was pleasant and very accommodating about offering upfront information when she had it. The time of the oil change service was very quick. It truly was a FAST lane experience.

Matthew

Feb 3, 2015

Honest opinion and quick service after my car would not start and I needed a new battery. I had concerns about my tires and both the mechanic and customer service gave me good information. The car drove beautifully afterward. Thank you so much.

Andrew

Jan 31, 2015

The people there seem to care about what you tell them , as well as giving you answers to your questions.

Roy

Jan 30, 2015

Salesperson was knowlegable,helpful and willing to answer my questions. He made suggestions about which choices to make, and made the experiance very easy

Matthew

Jan 24, 2015

Everyone at Stoneham Ford made my experience enjoyable and easy. Would recommend to anyone. Bryan Meuse was knowledgeable and made the hassle of car buying fun.

Steven

Jan 23, 2015

I was able to get a "waiting" appointment that was very convenient for me. Your customer service is excellent and very friendly. I especially liked the lounge where I waited, had everything. My car was finished sooner than I expected, another plus.

Monique

Jan 20, 2015

All of the staff is friendly and very nice. The work very quickly, and the service is excellent. I have never waited more than 30 minutes for the service, and that is also with an oil change and inspection sticker.

bradpitbull

Jan 20, 2015

Hi Guys another visit to Stoneham ford with my 2012 mustang GT for go fast parts and mechanic Mark Henriksen .Again hit it out of the park what a great mechanic also you couldn't meet a nicer gentlemen.!!!!!!!!!!! On another note I have the pleasure of meeting there service advisor Bill Campbell on a few occasions and let me tell you what a nice man a real gentleman he goes above and beyond to make sure all your needs are met so again thank you Mark and Bill..!!!!!!!!!!!!Sincerely DEWEY SYLVESTER

Scott

Jan 14, 2015

Folks were extremely friendly and helpful. I really appreciated the non sales tactic of selling more services that were not required. My oil change took less than was expected.

Jeffrey

Jan 12, 2015

The entire staff was very helpful and knowledgeable, especially my sales man Michael Harrison. I will definitely be buying my vehicles from him and Stoneham Ford!

Theresa

Jan 10, 2015

They are trained on Ford vehicles so they should have the knowledge to fix Ford problems without guessing. It was a simple oil change that I had done.

Alicia

Jan 5, 2015

The staff is always courteous, knowledgeable and efficient. I've never had any issues at Stoneham Ford whether at the Quick Lane or in the service department.

Joseph

Dec 30, 2014

I was treated like a friend,by a friend. No pressure. The best lease experiance Inever had. Vinnie was the best.

Mary

Dec 30, 2014

prompt, efficient service. Tech. noted tires needed rotation and explained why. Alison Melkonian and Bill Ceritani (sp?) are very helpful and courteous.

George

Dec 28, 2014

The service receptionist was very friendly and helpful. She made us feel welcome and answered all our questions. The service on the car was quick and efficient.

Paula

Dec 20, 2014

We were greeted right away because there was a waiting line. It was explained to us that we would be taken as soon as possible. We knew we had to wait.

W

Dec 20, 2014

The service counter help were very friendly and they let me know the about the problem with the car before they worked on the car. They called and informed me about the problem with the car so i could make a decision about going forward on the repairs.

Marleen

Dec 19, 2014

"PAT" he was friendly and tried very hard to please and answer ALL the questions I had. He was down to earth no show boating. He wasn't afraid to admit if he didn't know something. If he needed help he asked his manager, who was also very pleasant.

Michael

Dec 13, 2014

Great service. Eric and George were very helpful. There was no hassle. I told them what I was looking for and they made it happen.

Elaine

Dec 11, 2014

Efficient, knowledgeable service representative. Call to notify me of the work needed and to ask if they should proceed with the repair. Late pick up is a plus.

Ryan

Dec 11, 2014

Rich in service was awesome. He answered all my questions and helped me through the process of getting my car taken care of.

Theresa

Dec 11, 2014

Very nice to get a hello and happy holiday from both the woman at the desk as well as the guys working on the car.Nice to see the coffee set up.

Paul

Dec 5, 2014

The Service Advisor, Alison Melkonian did an excellent job taking care of us,as well as the Technicians who did the work.

Brett

Dec 3, 2014

My sales rep. Was very interested in what would work best for my situation. From the time I walked through the door till the time I signed the agreement I was treated as a valued customer. Thanks pat!

Donald

Dec 3, 2014

my sales person Eric made it very easy to choose my truck, he had a lot of information about the truck and made the whole process quick and painless.

James

Dec 3, 2014

I found the willingness to discuss price over the phone to be helpful in finalizing my decision to purchase from Stoneham Ford. The turnaround time to have me driving it off the lot was commendable.

Lisa

Dec 3, 2014

They explained everything they were going to do and told us the cost before the did the work. They left the car out for us so that we could pick it up after hours. They made everything easy

Paul

Nov 28, 2014

The brake warning lights were lit on the dash after my brake job and I told them and they figured out the problem and fixed it. There was a bad ABS sensor and they changed the drum. Not as Quick as I would have liked the Quick Lane to be but better SAFE than sorry. Good job Quick Lane.

Gerry

Nov 26, 2014

Bill Pollack was easy to deal with and very helpful. The transition from my old truck to new was quick and smooth. George Benn was great to work with and also very helpful.

Mary

Nov 26, 2014

The employees at Stoneham Ford are so very helpful and friendly. It is a pleasure to be there. Their efficiency is fantastic and very reliable.

Siqiong

Nov 25, 2014

I love the car and it was a wonderful experience. The test drive was great which told me many information about the car. When picked up the car, the dealer even helped me connect my phone to the car and explained how to use all the buttons in the car.

James

Nov 20, 2014

I had a transmission replaced on my 2004 Explorer. The service agent was 'matter of fact' about the price and when it could be performed. Also, kept me up to date on what was happening.

Nancy

Nov 16, 2014

Always courteous workers, they will do anything you ask of them, and the work is done properly. Which to me is peace of mind.

John

Nov 14, 2014

My oil change was quick and efficient. The girl working at the desk was very pleasant. I was able to do work on my ipad as I waited.

Patricia

Nov 13, 2014

Our sales associate, Brian Muise was a dream to work with, very professional, knowledgeable, courteous and friendly. All the staff at the dealership and service center were outstanding. I absolutely LOVE my new C-Max hybrid, it drives great, has amazing technology and unbelievable gas mileage!

Arthur

Nov 10, 2014

Giovanni goes up and beyond expectations of a sales person !We have bought 2 cars from him, always listens and comes through !!! Love him !!!

Nadine

Nov 6, 2014

It was quick. The scheduled time allowed my vehicle to be serviced quick and not be at work too late.

Pearl

Nov 6, 2014

Friendliness and informative, and completely professional.I was lead step by step thru the buying process with all my concerns answered promptly.Thank you Wayne and George. Michael Cole was initially very helpful.

Robert

Nov 4, 2014

Honesty and integrity comes to mind. Brian at Doug were very helpful in walking both Karen and I thru the purchase of our new F-150 pick-up truck thank you

Kara

Nov 3, 2014

Bryan the salesman as well as Doug and Aram in the sales management and finance department were a huge help in trying to find the best deal and vehicle for me.

Maria

Nov 1, 2014

Clear answers from service representative. Not trying to sell beyond what I could afford.

Laura

Oct 29, 2014

No back and forth haggling. I came in with a quote from another dealer and Rich beat it. I had a negative experience elsewhere and he promised I wouldn't be treated that way. I als I had test driven an explorer months before and got nothing but help and information. No pressure to buy.

Louis

Oct 28, 2014

I had to have an engine put into my Ford Escape. Steve, Bob, & Paolo really took care of me. The truck is running smooth again. This is the type of service that keeps me coming back to Stoneham Ford to buy & service my vehicle.

Scott

Oct 28, 2014

staff was friendly technician that move my car out of bay brought it back to me so I did not have to walk too far due to a disability

Ray

Oct 26, 2014

Everything was great. From the drop off envelope box to the guy in the lot showing me where my car was parked. Your service department is 100% better than the dealer in Saugus where I used to get my cars serviced. Your service reps are always available to answer questions about status, expected repair time and so forth.

Stephen

Oct 25, 2014

Bill is always so personable and proffesional. He is the reason i always return to stoneham ford for my oil change ....the young lady who works the desk also has excellent customer service skills....

Frank

Oct 24, 2014

WHEN I ARRIVED THERE THE OTHER NIGHT THE LOT MAN TOM WAS THERE AND WAS AWESOME. HE WAS CHEERFUL AND POLITE. HE OPENED THE DOOR TO THE SERVICE AREA, HE NOTICED MY LICENSE PLATE (DISABLE VETERAN) AND THANKED ME FOR MY SERVICE. IT MADE MY DAY. NICE TOUCH

John

Oct 23, 2014

everyone was very pleasant to deal with and my car was ready before noon. When I picked up the car the lot attendant got my car (in the pouring rain) was very pleasant and even moved my car out of a puddle for me.

Kathy

Oct 22, 2014

Quick lane is so fast. Asked technition to special check all tires because "low tire" light came on. They did so and answered all my questions.

Marc

Oct 22, 2014

Wayne Previdi was my salesperson. I came into the dealership knowing exactly what I wanted and what I could afford. Long story short, they made it work. Very pleased with the service.

Daniel

Oct 19, 2014

they went after a difficult problem and seem to have remedied it without charging me an arm and a leg

Jonathon

Oct 16, 2014

the sales rep Bryan was very professional and great to work with. has the perfect personality and approach for selling cars.

Mauro

Oct 15, 2014

I have always had Stoneham Ford service my SUV, I have got to know most of your terrific well manners terrific service people,actually we became friends from TOM to owner Mark to rental people.

Bradley

Oct 11, 2014

I feel I was treated fairly, and received a good deal trading my 2010 f-150 in on my 2014 fx4.My salesman Brian Flaherty did an excellent job. He was very knowledgeable and respectful.I love my new truck.

Deborah

Oct 9, 2014

I liked the incentive that was sent out. I was contemplating buying and this was the defining decision maker to at least explore buying.

Lauren

Oct 9, 2014

Overall I had a really good experience. I've been a Stoneham Ford customer for years and have purchased several cars there. There were a few issues getting the correct vehicle in, but in the end I love my new Focus.

John

Oct 8, 2014

The Quick Lane Crew is amazing! Thanks to Billy, this is the only place I go to for quick service needs. I have never had a problem with any service on all of the last 5 Fords we have owned, over 10+ years. The work is always quick, complete, and through . Thank you for the great experiences for years. I can't recommend Stoneham Ford enough!!!

Kathleen

Oct 8, 2014

The peolple in the maitence Dept. were very friendly and quick.The girl at the desk was vert helpful and informative...Great experience !!

Gaetano

Oct 7, 2014

I bought my truck from Stoneham Ford in 05 and it has not been serviced anywhere else but there. Both the service dept. and the Quick lane are great. I've never had a complaint.

Christopher

Oct 4, 2014

I am assuming that the reason I have received this survey is because of the recent servicing of my current Ford vehicle. The above ratings are reflective of that experience. Your service department is excellent. I have had nothing but the best experiences dealing with them. Just fantastic in every way. However....

Colm

Oct 4, 2014

From the minute I walked in and was great by George and then met Wayne to the day I picked up my new Flex everyone was great. Wayne did everything he could to find the color I wanted and then helped me the day of pick up to learn a lot about the functions of the vehicle and even synced my phone for me. George was great during the final purchase as well telling me all the options but not trying to push me in to purchasing anything if I did not want to.

Michael

Oct 4, 2014

Had another great experience!! No pressure, easy financing, and a great value on my trade. We are loving our new explorer!

Sarah

Oct 3, 2014

The whole experience was so easy and everyone was very friendly. I look forward to my next visit at Stoneham Ford.

Anthony

Oct 2, 2014

Bob was helpful and polite. I appreciate receiving a phone call with an estimate of the cost even when milestone maintenance is performed!

Raymond

Sep 30, 2014

Did not have to wait long. Explained to tech that I was going on a trip so they checked everything for me.

James

Sep 28, 2014

No nonsense deal. The sale rep kept my 88yr old dad company while I sat with Aram. I saved almost $10000 dollars by driving to Stoneham and will do it again when its time to replace my pickup.

Michelle

Sep 27, 2014

Billy was extremely knowledgable about all the cars and really helped me get exactly what I wanted. Stoneham Ford was definitely the best car buying experience I've ever had.

Alida

Sep 24, 2014

We've been buying cars and SUVs from Stoneham Ford for many years and there really isn't anything we're not happy about, whether it's sales or service. The entire organization has been, and is, super - always.

Michelle

Sep 21, 2014

The woman who answered the tel was very gd about lettin me know the extended warranty wld cover most things

Kevin

Sep 20, 2014

I liked the way you fit me in, when you were extremely busy. I feel safe with the vehicle again and it was properly done the first time. Thank you again. Kevin

Daniel

Sep 19, 2014

Excellent customer serviceSalesman, Chris, did exactly what he said he would & on timeSales Manager, Doug was very easy to work withEntire deal was done within 1 hr including test drive

mcov0919

Sep 19, 2014

From the minute I walked in the door at Stoneham Ford until I took delivery of my 2013 Ford Explorer the experience was second to none. I have purchased several vehicles from dealers large and small and this was by far the best experience to date. Bryan Meuse explained the product and guided me through the process like a pro. Doug Prentice was fantastic with the pricing and financing of the vehicle. I will definitely visit Stoneham Ford again.

Daniel

Sep 18, 2014

Excellent service. Great explanation as to what the required work would be. Ease of car rental and return a definite plus.

Elizabeth

Sep 18, 2014

Great customer service! Very pleasant people. I bought my car from a different Ford dealer and anytime I have had to call for service there, they are very rude. So nice to have a positive experience at Stoneham. I will always call you for service. One thing I was disappointed in both times was the rental car. I got the same one both times and it smells of stale cigarette smoke. I think the rental you get should be equal to the car you drive and I drive an Escape because I don't like being that low in a car. I asked for this appointment well in advance so a comparable car should have been available. Would have given a 10 if I had gotten a different rental.

Penny

Sep 16, 2014

I worked with Vinny and bought a 2013 Ford Escape. Love my car! Vinny was very low pressure, a gentleman, patient, and just a nice guy.

Guy

Sep 13, 2014

The staff was extemely courteaous and helpful. The condition with our 2012 Ford Focus was with our transmission. The car has a six speed automatic where there was a technical service bulletin issued. Unfortunately, the condition still exist after the transmission was re-programmed.

Edward

Sep 12, 2014

The best part of my visit was how very helpful the mechanics, parts person, and Express Customer Service representative was with the service my truck needed. They looked up the warranty on my battery to give me the prorated replacement price... No questions asked, they were very courteous and helpful.GREAT Customer Service

Dasilva

Sep 10, 2014

I bought a 2010 ford mustang saleen at a out of state dealer and took it to Stoneham Ford because it was closer to home I took it in for a clutch issue the car would not go into gear. Made ann appointment with service the car sat outside for a week I made serval calls then they finally called me back I was told they needed $4,500 before even taking a look how can you assume that without taking it apart ! I know it's not covered under warranty I did some research with friend online and we found that ford was having issues with the shear pins . I brought it to there attention they still wanted to charge me $4,500 I contacted a ford motor company rep the rep. Told me all was covered by ford no charge. But Stoneham ford still wanted to charge me ???? After 3 weeks of back and fourth on the phone it was finally done from what I see the owner , service manager were trying to screw me seeing that ford covered it....we all know dealers don't like warranty work!!! Finally was told car was ready got a call saying car wasn't right ? After they installed a slave cylinder , brake booster and finally car was ready I got the impression that this dealer wasn't experienced to deal with this. picked up that night car was filthy the shifter boot had a tear must have done it when trans removed and firewall was scratched there was grease etc. all over car interior this is coming from a guy that loves his cars I'm disappointed on how this was handled. Thankfully I found the story about the shear pins I can only imagine how others that don't know how to deal with these issues and how extra money this dealer is making $$$$$$ P.S. This is the first review ever in my life and I've owned allot of vehicles !!!! I do believe in second changes I brought the same car back for heat exchange door noise I was told they ordered the parts etc. car sat for a week again this is where I've never heard of a service manager calling customer back and saying that there not qualified to do the work!!! I thought he was kidding but he wasn't. Went to pick up the car there's a scratch on the fender and I did a walk thru with service I'm not a picky guy but you should get it back the way it was left there Steve informed me it would be fixed. 3 hrs later I get a call from him saying the owner wouldn't fix it ??? I'm very disappointed on the outcome I'm sick to my stomach that a dealer would treat a customer like this. I'm very well known in the car business I'm a very loyal customer. I feel very bad that it came to this !! At this point it will be in the courts hands....to anybody looking for service please do your research so this doesn't happen to you....Was this review helpful to you?

Russmorris

Sep 5, 2014

The staff at Stoneham Ford was professional, courteous and very knowledgeable. I went to several dealers and did not feel that I was being treated fairly. In closing Rich Silvestri made me feel comfortable about the choice I made.

cobie0628

Jul 14, 2014

My husband bought his F150 from Rich Silvestri about a year ago and had nothing but great things to say about how personable and knowledgeable he was so when it was time for me to get into a new car we called Rich. I had my doubts, all Salesmen are created equal. We called on Saturday to let him know we were on our way down to look at the Escape Titanium. When we arrived he had the car out front running with the air conditioner on as it was a hot and humid day. We got in the car and my best experience started. Rich was all about my comfort. No pressure. This car is packed with every bell and whistle I could imagine and he knew them all. He was able to answer all my questions. He made me feel like this experience was all about me. Needless to say, today is Monday and my new car is in my driveway. This isn't about just buying a car, it's about the way I was treated by Rich and the whole Stoneham Ford Family. Thank you.

beforenow830

Jul 10, 2014

I went in to Stoneham Ford after visiting / talking with several other dealerships and it's no surprise that I had to look no further. I had spoken with Lisa Canha via email during the day and she was incredibly personable and responsive to my inquiries. My contact with her is what initially made me decide to go into Stoneham Ford. When I went in, I started speaking with Rich Silvestri. I told him I was interested in the Fiesta and he quickly got everything together so that I could go on a test drive. During the drive, he made sure to explain all the features of the car and helped to make me feel comfortable. Some of the other dealerships I went to made me feel like I was a walking dollar sign, but the staff at Stoneham Ford treated me like a person. Rich took the time to listen to what I was looking for and showed me that he was willing to help me find the right car. He was friendly and not at all pushy like other dealers I had met. Gerry Carson also helped me through the purchasing process and was great to work with! I'm loving my new car.

goSOX14

Jun 25, 2014

Bryan Muse and his sales manager provide honest feedback and information ad no hassle and made me feel great about my purchase, recommend Stoneham Ford to everyone ,

FredL63

May 26, 2014

Rich Silvestri was the best sales person i ever ran into. No pressure sales and very knowledgeable in his field. I will be returning to that dealership in the future.

GiovannaI

May 21, 2014

Just picked up my brand new Explorer yesterday. Stoneham Ford and more specifically, RICH SILVESTRI, were outstanding to deal with. This was my first car buying experience I did completely on my own (without a parent or anyone to do all the leg work for me). This was a lot easier than I thought it would be. Rich was very informative and patient. No pressure at all! I highly recommend asking for Rich if you are interested in purchasing a Ford vehicle.

Mikepg

Apr 14, 2014

Stoneham Ford is the place to buy a new Ford. And Brian Flaherty is a top notch salesman. No pressure, I told him what I wanted, we made the deal and I picked up my new truck the next day. The best experience I've had buying a vehicle!\A1+++++

FrankPatricia

Mar 31, 2014

Stoneham Ford Dealership employees are very pleasant to work with The salesman we had Rich Sivestri was so knowledgeable and helpful.he explained everything and answered all our questions.

JimmyB3

Mar 22, 2014

We just picked up our 2014 Ford Escape Titanium. Let me just say that it is because of the friendly, no pressure environment of our salesman Rich Silvestri, that we are repeat buyers. We were interested in the Explorer and the Escape, and Rich was more than patient in explaining features of both vehicles. Rich allowed us to go test drive both cars ourselves, and suggested both highway and local roads. When we returned, Rich greeted us in the parking lot and went over any questions we had, even though the dealership closed at 5pm, he stayed with us until 5:30! Much appreciated Rich. As you can guess, we are very satisfied past and present customers of Stoneham Ford. Also, just wanted to mention that Rich Silvestri came in on his day off for us to take delivery of our new Escape. Thank You Rich! Thank you to the entire Melkonian family for a great experience.

CliftonHall

Feb 20, 2014

Prior to this recent purchase, i had never purchased a new car before. The newest car i had ever owned was a '99 For Taurus, which broke down, after many dependable years, last Friday. I began my Car search on Sunday, and that is when it ended, at Stoneham ford. My experience was great right from the start. I looked at a few cars online before coming into the dealership, but i still wasn't sure what i wanted. My salesman, Rich Silvestri, really helped make the experience great. He was very friendly and willing to help. What i really like is that he did not push me towards anything, every choice made was my own, he provided the information and guidance to make the right choice for me. The test drives were great because they almost didn't even feel like a test drives, more like a casual Sunday afternoon drives. Rich really seemed like he knew what he was doing because he was able to make the drives calm and fun, and yet still use the drive to inform me about the cars' features and allow me to get a good feel for the car. The price was great, and what was also great about it was that Manager George Benn was able to sit down with me to discuss the different financing options. He did not try to push any kind of payment on me, instead he showed me all my options and how each of them totaled. I was very nervous going in, but very excited by the time i had left. I had the keys to a brand new car less than a week after my old one broke down, and it was because of Rich Silvestri and everyone else at Stoneham Ford.

yan24

Feb 19, 2014

I just picked up my brand new car from Stoneham Form yesterday. I had a great experience there I went in on Saturday after spending the morning unsuccessfully shopping for a car, and Rich Silvestri started our process of looking at a Ford Focus. He's a great salesman, and at no point did I feel pressured or like I was being taken for a ride. There is a real family feel to Stoneham Ford too. They were great working with us for the price, and gave me a good deal for my trade in. I had to wait for my insurance to be able to pick up my car, but when I went back yesterday, everything was ready. Rich even turned up the seat warmers, which was great with all the snow. He walked me through everything in the car, and even helped me sync my phone to the car. Ford offers great services and is very friendly, I'd definitely go back!

meghan1222

Feb 12, 2014

Great slaes experience, Bryan was really accommodating considering my unusual situation. My previous new vehicle from another manufacturer was declared a "lemon" so needless to say I was less that thrilled to be buying another new car. Bryan was so easy going and understanding. The whole process was so simple. He even went the extra mile and personally picked me up at the other dealership when the day came to surrender my "lemon" and take delivery of my new Ford Focus. What a relief! Will definitely reccommend Stoneham Ford to friends and family. Thank you so much Bryan!

sorost

Feb 2, 2014

I had a wonderful buying experience with Stoneham Ford. I had heard bad things about car dealers and always been afraid of that; however, I found it different in Stoneham Ford. My process was very smooth with great helps from Bryan, he was very friendly and professional. Overall, I highly recommend the dealer!Soros

Drumbum

Jan 26, 2014

I purchased a new F150 at a different dealer and took it to Stoneham Ford because it was closer to me home on the 26th of Dec. I took it in for a rattle in the drivers door I waited at 4 hrs. Then they tell me the body shop has to work on it but they won't be back until after the holidays so I left my number and they said "we'll give you a call in a week or two", after 3 weeks I called them so they scheduled for me to bring it in Thursday I dropped it off reset the trip odometer came back that night to pick it up noticed they put 15.1 miles on the truck it wasn't till I got home that I found the truck bed had scratches and gouges in it so immediately I called and they told me to bring it in so they could look at it so I took more time off from work to bring it in for Bob to tell me "they didn't do that and there's nothing we could do" I said how do you explain the 15.1 miles and he said we drove it around the block a couple of times, in disgust I left and went a carwash only to find out my power mirrors didn't work now it's my 4th trip and more time from work, the tech forgot to connect the mirrors back up, buy the way I never put a thing in the truck bed until I got a bed liner, I still haven't put anything in the bed until I get this resolved and it won't be through Stoneham Ford but it will be through AG's office!

John Endicott

Nov 21, 2013

Came to Stoneham Ford this past Sunday in the market for a Ford or GMC truck. The salesman I spoke with, Brian Meuse was very helpful and informative. I was looking for an F-150 Plow truck. After exploring all my options, if I go with the Ford, I will go with Stoneham Ford and will deal with Brian Meuse because of his patience and knowledge of the vehicle. We spent a great deal of time debating the Ford product. Being a small business owner, someone like Brian is the type of employee you would want working for you. Expect to get in touch with him soon after looking into other options.

John Endicott tewksbury mass

Nov 21, 2013

I came in on Sunday looking for an F-l50 with plow or GMC. I was browsing however, Brian Meuse my salesman helped me look at different options. He pointed out pros of the Ford and I didn't feel pressured about my pros for the GMC. I told him I would get in touch with him after further research and he assured me no pressure. I will definitely get in touch with him should I decide on the Ford.

Tony Tabbacchino

Oct 20, 2013

I purchased a 2011 Van, Sight unseen by me. (I did have someone with very limited knowledge, look at it and test drive) I live in NJ. They offered me the van at a very good price, They were a pleasure to deal with and the van was in excellent condition. I am extremely happy with the sale and the follow up. Chris and Aram made this a very easy and positive experience. . I had a gut feeling,speaking to them on the phone, prior to the purchase, that these guys were honest and had integrity. My gut feeling was right on the money.!!! Tony Tabbacchino

Teresa Hagerty

Aug 24, 2013

Stoneham Ford is the only dealership that I will ever buy a car from. The salespeople are knowledgeable, helpful and work with you to get what you want. They are 'no-pressure' and true to their word. Service has always been excellent and Fast Lube is so convenient. I would recommend Stoneham Ford (and have many times) to all my friends and family.

edwardvportalla

Jul 8, 2013

We had a very bad experience at York Ford and Sentry Ford. Then we went to STONEHAM FORD. The atmosphere was very friendly and comfortable. NO high pressure sales tactics. We were greeted by Paul Bettencourt. He was extremely polite and courteous. Any questions we had on the 2013 Ford Escape, he knew. There was NO long wait and we at the dealership for 1 hour - Signed and sealed.I would highly recommend this dealership. I would highly recommend Mr. Paul Bettencourt for your next Ford Auto Purchase. In fact we bought 2 cars off of him and will be buying another very soon.

"APB"5262

Jul 3, 2013

Purchased a new 2013 F-150 STX 4x4 May 28, 2013. Brian Flaherty was great, courteous, knowledgeable salesman to do business with. Called him on the phone, told him what I was looking for, got all the info, and made an appointment. Took the 3 hour ride to Stoneham Ford and was glad I did! Brian got me what I wanted for my trade in and saved me more $$ on extras. I was signing the paper work within 10 minutes. I highly recommend this dealer to anyone, well worth the drive and you will save thousands of $$.

John

Jun 21, 2013

The sales department was great but the service department is terrible. Some of the reps are rude and useless. Do yourself a favor and don't go here.

jjsiano

Jun 21, 2013

Sales department was good. Service is a nightmare. some employees are downright rude and not willing to help. I will never go here for service again.

joroak

Feb 24, 2013

We drove down from Scarborough,Maine just outside of Portland,Maine for a Brand new Ford Expedition EL We saw on-line it was the right color and options that we were looking for, One week later our Salesman drove it up to Maine and we took delivery. We love our new BIG RED truck !!!! Thanks RichI

smcinerney25

Jan 24, 2013

After horrible experiences at Mazda and Hyundai I was so greatful for how friendly and honest the people at Stoneham Ford were! Vinnie didn't try to "sell" me on the car - we had a very frank, friendly conversation about what I was looking for and how much money I wanted to spend and he worked with me to get me a great deal on a 2012 Ford Focus. Their finance person was also amazing and made calls on my behalf to get me where I wanted to be financially with the car. Don't be like me and make this your last stop - make it your first! Service dept. is also great! So friendly!

andy3726

Jan 15, 2013

Bought a new Edge from this dealership and was never told that it had been in an accident. Who would buy a new car that had been in an accident in the first place. When I complained to the BBB the company now claims they told me about the accident which is a lie. I wouldn't buy a quart of oil from this company and plan on telling my story to everyone I know.

disappointedinstoneham

Oct 8, 2012

Hello, We have been doing business with Stoneham Ford for over twenty years and have not had any problems. We have bought 4 cars from the dealership with the most recent being 6 months ago. So most recently my son gets a flat tire and calls "AAA". The lug bolts are on so tight that they get stripped. The "AAA" person says he needs to tow it someplace. So my son calls me on the phone and asks me where he can tow it to. My son has a Mercury Grand Marquis that his Grandfather gave him with still less than 20,000 miles on it. I told my son to have the car towed to Stoneham Ford. He had a problem with his headlights and I thought maybe they could look at the headlight problem after they replace the tire. My son got the flat on a Tuesday night and the car was towed to Stoneham Ford. My wife went into Stoneham Ford Wednesday morning at about 8:00AM. OK so all that needed to be done was to replace a tire. So the car sat on the lot till Friday. Joel the service rep. told me they may get to it Monday at the earliest! We're talking about a tire here!!! I understand the car was towed in without an appointment but come on it's a tire!! Joel stated we needed a new rim and new battery and a host of other goodies. I had the car towed from Stomeham Ford to Cambridge tire. It turns out that there is no problem with the rim ($160.00) quoted by Joel. Oh it gets better. The dome light was switched on while trying to fix the flat tire so it drained the battery (Joel's price $150.00. I don't mind paying for repairs but I'm not a fool. This is disgraceful. I can't believe companies are still doing this. So if you don't want to get your flat tire fixed and want to be over charged go see Joel. I am so disappointed. I had Stoneham Ford order me an Escape Hybrid 5 years ago so they would get the business and I could have walked into York Ford and bought it on the spot.We will not be buying any cars from Stoneham Ford. Sincerely,F.Martin

daniellestice

Jul 6, 2012

My experience at Stoneham Ford was excellent. Bryan Meuse was patient and knowledgeable. He was always available to answer questions over the phone or through email. All of the employees here were friendly, and I never felt any pressure. I would highly recommend Stoneham Ford to anyone looking to buy.

thathubcapguy

Feb 1, 2012

this was the best sales experience i have ever had with a car dealer. (my 3rd ford car) i brought my 2006 ford fusion to stoneham for service after the dealer i bought it from screwed it up 3 times in a row. so when a major issue happened it was a no brainer for me where to bring it. unfortunately it needed a major repair almost $1000 and for a 6 year old car with 125k i found myself in the showroom that evening. that is where i met tom. i knew what i wanted and had done my homework. the whole staff was quite receptive to my no BS point of view (i have walked out of other dealers because of this) and i was offered a good price on the trade considering the current condition. they had a price, i had mine and we met in the middle. i was happy and paid a fair price and they made their money everyone was happy. simple as that. the car was not on their lot and since it was late i had to go back the following day to see it (no issue to me i went in late) tom said between 9 and 10 it would be there. he called at 10 just as promised, i happened to have a friend with me at the time (some dealers seem to hate this and i have no clue why) they greeted him professionally and all was good! (he may even buy a truck here when the time is right) i drove it, loved it and finished the paperwork. they promised me at 3:00 it would be ready. i got there at 3 and it was sitting outside waiting for me i drove away very happy in my 2012 fusion! AND they even went above and beyond by taking care of my service bill from the old car and even delivering my snow tires to me! i can't say enough about these guys, top notch! thanks again!

Moorya52

Nov 17, 2011

I have purchased 3 vehicles from this dealer. My last was a pre-owned F350 that I purchased and financed through Stoneham Ford. About a week after my purchase I noticed a small rust spot on the roof of my truck. After bringing the vehicle to Stoneham Service and having the rust spot declined to be repaired by the sales manager, I decided to contact Mr. Melkonian "owner". Weeks went by with no response so I had the roof repaired at my cost "$600". He then contacted me and requested that I send him the invoice. Now after two months of him leading me on, he has decided not to respond to any of my emails or reimburse me the cost! This is the last Sales, and Service this dealer will ever get from me! Go to Portsmouth Ford, its worth the drive! Dissatisfied Customer, Ryan M

plumsal

Oct 2, 2011

Dennis made the purchase of my new car very easy. I have found the dealership to be very straightforward to work with - including a very responsive service dept.I would recommend them if you are looking for a hassle-free car buying experience.

bapetrucci

Jun 12, 2011

This is my second truck I have bought from Stoneham Ford. My first truck from them was through Doug Prentice, but Brian Flaherty was just as good. I plan on bringing my wife by soon to talk with Stoneham about a new vehicle for her. The truck I bought was used and is a great truck. There is a small noise with the brakes once in awhile and I told Brian and he had an appointment with a rental car for me to take care of the problem. The problem is still not fixed but they are trying to figure it out and I am sure they will, I have all the faith in them. Brian and the rest of the staff were great and are great, I would not go any where else to do business.

collins75

May 26, 2011

Overall, I had a pleasant experience with Stoneham Ford. Everyone was very helpful! I appreciate them going the extra mile for me and working with me on the finacial aspect. I believe in buying American made and Ford is America!!!!! I would definately buy again from Stoneham Ford.

chiquita1987

May 16, 2011

If you are person looking for a dealership to go to with no hassle, Stoneham Ford is definitely someplace you should visit. The sales representatives are friendly and very helpful. I didn't feel at any point that I was being rushed, pushed, or cheated. I would recommend this dealership without reservation to anyone that is looking to buy a car.

mariabett

May 3, 2011

On Monday, April 25th. I walked into Stoneham Ford with the intentions of purchasing a 2011 vehicle. I had done some research on-line of the Fiesta. I liked the look of it and have driven by Stoneham Ford numerous times seeing the Fiesta's parked out front and they caught my eye. As I walked in I was greeted by Jeff Towne who welcomed me. I told him that I wanted to test drive the Fiesta sedan. Two days earlier my vehicle was totalled in an auto accident. I test drove the Fiesta sedan and liked it, however what really caught my eye was the magenta color 2011 Fiesta Hatchback SE which was parked out front. Jeff answered all of my questions and had a vivacious personality. He was courteous, professional and did not pressure me into anything. I met with Aram Mooradian who was also professional and we went over some numbers. Less than three hours later, I bought the 2011 Ford Fiesta Hatchback SE! The next day I picked up the vehicle. Jeff showed me the functions of the car, asked if I had any questions and he was extremely genuine. I haev already recommended Stoneham Ford to family, friends and co-workers and I will definitely bring them mu business again.

cgarciarivera

Apr 29, 2011

I wanted to try out a Fiesta for a week to see how I liked it in my day-to-day driving, and then compare it with the Focus (which had bigger rebates on it). Stoneham's rental division was fair priced and accommodating, and I rented each car. When I made my final decision, I visited 12 Ford dealerships in New England, and I ended up coming back to Stoneham for this reason: I made them an offer (on the new Fiesta and my trade), they countered, we met in the middle at an excellent price, I came in to sign the papers and was greeted by a friendly staff who had all of my paperwork ready to sign, then two days later, my car was prepped, registered, gassed, inspected and ready to go- I took delivery in 15 minutes, was given everything I needed and got a price that nobody could beat. No BS, just good customer service and a fair price for all of us. I'll be referring all my friends who are looking for a Ford to Stoneham. Thank you guys for a great experience!

laxdad2732

Apr 15, 2011

Vinny and John worked extremely hard to get financing for my 2011 Escape. They gave me a fair value for my trade and kept working when i had resigned myself to having to wait to get a new vehicle. This was the best vehicle buying experience I have had.

J.Prizio

Apr 11, 2011

Stoneham Ford has a quality and knowledgeable staff. they made my purchase easy and financially sound. the staff explained all the new features in my Edge Sport, I have purchased many vehicles from Stoneham Ford as well as all my family members. We feel that our relationship with Stoneham Ford is more than a business transaction.

norton_shane

Apr 9, 2011

Excellent experience working with Vinnie. Straight forward and no BS. I would definitely go back here for my next car. They took care of everything and were very flexible in working with me and making sure I was happy. Certainly made the process much easier.

meatman350

Mar 30, 2011

Service was great we are repeat customers and will be back again!!!!! We delt with Chuck last time and came back to see him. He went out of his way to make sure we got a deal we were satisfied with. I feel he did as much as he could to accomidate us.

lyndasullivan

Mar 24, 2011

Bryan was courteous, knowledgeable, and just plain great to work with! I had not bought a car in over 13yrs. He helped me obtain insurance. I had the best experience with Bryan and all of the folks at Stoneham Ford. Very happy with my new old car!Thanks so much Bryan! You were GREAT!

Sikboy3

Mar 24, 2011

Bryan was super easy-going, up-front and honest. We really appreciated the no pressure sales attitude that Bryan put forth for us and Aram added quality by working with us on the financing. Our overall experience was excellent at Stoneham Ford. We would recommend them to anyone and will be back to do more business with them in the future.

Peter70

Mar 22, 2011

I liked that they worked with me in trying to make a deal happen. They took the time to show and explain the car and had it up front and ready to go for me. They worked with me on options I needed and treated me with respect. I do recommend them and definintely working with the finance manager Aram. I would most likely buy from Stoneham Ford again and have some leads for them in the near future to give to Chris to work with. I do thank them for there dedication in there work and helping me as a buying customer.

fast41

Mar 19, 2011

I cant say enough about stoneham ford. we have been buying our trucks from them for years.from thre service dept. to the sales you just cant beat them. thay are honest & upfront which is how it should be done. we always order our trucks , and they are always done on time & done right. cant thank vinny, brian & ( alan - owner of stoneham ford ) . also, cant thank enough stoneham truck equipment for doing a awesome job on the dumpbody & the boss plow , great job..... Hawley Landscaping

inbalgercsak

Mar 18, 2011

I came to Stoneham Ford after I visited many other dealerships and could not find the right car for me in the right budget..!They were the best! Very professional, reliable, they really cared about my requirements, needs and wishes from a financial and non functional perspective. as I was new in town that meant a lot!!They were also kind enough to help me get car insuranceI strongly recommend this dealership!

Tobypup09

Mar 8, 2011

I've been purchasing new cars at Stoneham from Chuck since 1985. Each time its been a pleasure dealing with him. There is no pressure and he is there from start to end to make sure everything goes smooth with the transaction. I can say this whole dealership is run smooth. I have dealt with other areas of it like the Service Dept and I've never had a problem. If I had to rate Chuck and Stoneham Ford I'd give them both a 10!Thanks, Chuck, Aram and AlanYou have customers for life!Donald and Tricia BeaneNorth Reading, MA

Mainer37

Mar 3, 2011

I was searching for a 2011 model equiped with particular features not available on most dealer lots. Stoneham Ford has a large selection of cars had exactly the car I wanted on the lot. I called Adam King and he answered all of my questions. If he wasn't sure of an answer, he took time to investigate and get back to me with the information. Adam was very friendly, honest, and pleasant. He made sure I understood what was available but did not try to pressure me into buying extras. Everyone at the dealership was welcoming and pleasant. The deal was fair and quick with no high pressure tactics. The car was perfect and just as described, to the last detail. Adam was able to answer all my inquiries, anticipate some of my concerns and provide the answers even before I asked.

inle24

Feb 25, 2011

The visit to Stoneham Ford was very quick and easy. I went into the showroom knowing what I wanted to purchase and the Salesman Brian Meuse helped me fit into the truck I was looking for. He was extremely helpfull. Overall very professional dealership and staff.

jtoconnell49

Feb 22, 2011

My family arrived at this dealership after several weeks of searching for a SUV, several years old with relatively low mileage. We were met by Adam who took the time to listen to us. We had narrower our search down somewhat. He promptly showed us several vehicles. After a test drive they proposed a deal that was far superior to any other we ahd found. After agreeing to the deal they handled the required paperwork quickly and without any hassle. I would recommend this dealership and especially Adam to anyone.

Laurielu555

Feb 21, 2011

Stoneham Ford was the first dealship we went to while looking for a used car and to trade in our old car. We tested a Ford Escape 2008, and liked it. We really enjoyed our experience there, however went on the tiresome search elsewhere to compare deals and see other kinds of small SUVS. We should have just stayed with Stoneham Ford. Especially compared to the interior of other SUVs, we like the Escape. Moreover Vinny and Doug were genuine, personal and professional. Other dealerships we left tired and frustrated, after negotiating to no avail and couldn't escape that used cars salesman personality. After looking for another couple weeks, we walked straight back to Stoneham Ford- we never should have left in the first place! Stick with them and save yourself the time and energy. We also brought Vinny and Doug some lasagna to show our appreciation. They loved it! And we love our Escape!Laurie and Scott Hewitt

johnc38

Feb 2, 2011

Was looking for a low priced/mileage used car in vgood/excellent condition. Salesman immediately presented just what we were looking for. Due to a previous commitment we went to a second Ford dealer. On telling them what Stonham Ford had offered us they advised us they could not come close to a deal like that. We returned to Stoneham Ford who quickly and compently completed the paperwork and delivered the vehicle.Have had previous experience with their repair dept. and definately look forward to doing business with this dealership in the future.John C

mkordula

Jan 27, 2011

That was a great experience. The Salesperson Giovanni Martins is very professional, friendly and very helpful.He answered all my questions and doubts about the car.That was a fast and easy process.I will absolutely recommend Stoneham Ford to all my friends and family.

snughaven

Jan 27, 2011

Rob was excellent to work with and took the time to walk thorugh all our questions. He was very accomodating to our schedule in terms of getting everything done to ensure we had timely delivery of the SUV. We would highly recommend contacting him when you start your search.

frank207

Jan 25, 2011

I had previously purchased a vehicle from Stoneham Ford back in 2001. It was then and was also this time a rather enjoyable experience. This time I did not "shop around" and made the only stop to Stoneham Ford. The Sales, Service and Rental departments (I needed a "loaner car" on two occasions) performed in a thorough, friendly and timely fashion. Bryan Meuse personally assumed responsibility during this effort and kept me informed as to any and all issues. In the future I would again make Stoneham Ford my first and only stop to purchase another vehicle.

ragstooriches

Jan 8, 2011

Everyone that I came into contact with at Stoneham Ford treated me courteously and professionaly. Prior to visiting Stoneham Ford I had a very low opinion of car dealers and they managed to change this opinion. I would definitely recommend Stoneham Ford to anyone wishing to purchase a vehicle.

jlyons

Jan 2, 2011

From the moment I stepped into the showroom here I was treated in such a relaxed manner that it took all of the anxiety I had from making such an important purchase.I went in there knowing what I wanted and I found these 3 gentleman informative, honest and fair. The product I wanted to purchase is new to Ford and a drastic change from their past models. What I found to be the finast quality for your staff was, if they did not know the answer to the question I was asking, they said they did not know and they would research it and get back to me, NO BALONEY. All said and done, I went to 3 other Ford Dealers and Stoneham Ford was head and shoulders above the others. I purchased the vehicle and came away feeling I got the very best for my money.Sincerely,John E. Lyons

nrfd25

Nov 12, 2010

I have bought 3 vehicles from Stoneham ford and use their service dept for my vehicle maintenance, The experience has been nothing but great. The service dept is courteous, and scheduling is convenient with online service and follow-ups. Vinnie Mogauro is my salesman on all 3 purchases, I say "is" because i will heading back right to Vinnie when i am ready for my next vehicle , His honesty and knowledge with his product makes this no nonsense buying experience is the main reason i go to Stoneham Ford Chris Lynch North Reading Ma

den44

Sep 21, 2010

Bryan did a great job of helping me find what i was looking for. The car i was looking for was originally not in stock but Bryan worked to locate the car that I was looking for and have it sent to Stoneham ford. I would recommend Bryan and Stoneham ford.

AM22AM

Sep 7, 2010

This has been my second purchase in three years with Stoneham Ford. And the reason is my salesman, Chuck Beauregard. He actually is responsible for making the entire car buying process painless and enjoyable! He knows his products well, he is honest, low key - no high pressure nonsense, and will spend as much time with you answering any questions or addressing any concerns you may have. I also have nothing but positive experiences with the dealership as a whole-including the service dept. I used to dread the thought of buying a new car, being tortured by the salesmen, bantering deals back and forth for hours on end. No more of that for me. I HIGHLY RECOMMEND STONEHAM FORD !!!!!!!! YOU WON'T BE SORRY!!!!Ann M

amarshall52

Aug 21, 2010

I HAD A WONDERFUL EXPERIENCE WITH STONEHAM FORD. I HAD SHOPPED AROUND LOOKING FOR THE CAR I WANTED TO PURCHASE AND THEY ARE FAR AND BEYOUND ANY DEALERSHIP THAT I VISITED. WE WERE GREATED AS SOON AS WE WALKED THRU THE DOOR. BRIAN FLAHERTY WAS VERY INTERESED IN WHAT I WAS LOOKING TO BUY AND NOT WHAT WAS ON HIS LOT. HE SEARCHED FOR EVERYTHING I WAS LOOKING FOR IN THE FORD EDGE, AND DID NOT TRY TO SELL ME ANYTHING THAT I DID NOT WANT. WHAT WAS DIFFERENT WITH BRIAN IS HE DID NOT MAKE ME FEEL LIKE IT WOULD BE A PROBLEM TO FIND WHAT I WANTED, HE HAS A GREAT SENCE OF HUMOR, IS FRIENDLY, AND DID NOT MAKE YOU FEEL PRESSURED.EVERYONE ELSE WE CAME IN CONTACT WITH WHILE WE VISITED THE DEALERSHIP WERE ALL VERY FRIENDLY. WHILE I SAT AND WAITED IN THE SHOWROOM I COULD TELL THAT EVERYONE THERE LIKED THEIR JOB!KEEP UP THE GOOD WORK, I SURE WILL TELL ALL MY FRIENDS AND FAMILY LOOKING TO BUY A FORD TO VISIT STONEHAM FORD. THANK YOU ANNE MARSHALL

Tobypup09

Aug 20, 2010

I have been dealing with Stoneham Ford since 1985. I have purchased all of my cars through Chuck Beauregard. Chuck is great to work with, easy going, and puts no pressure ever on making a sale. Every outside salesman should take a lesson from Chuck. This is only one of the reasons I keep returning. The service dept. also ranks #1 in my my book. Tom Meharg is always there,and willing to help with any issues that may arise. When anyone of my cars is brought in for service, I know when I pick it up, it will be fixed, and fixed right. Alan, and all of his brothers, and his cousin Aram, are always friendly, and greet you anytime you are there. They never forget their customers. I have heard horror stories, from friends and others, who have purchased cars at other dealerships. I would always recommend Stoneham Ford to anyone who in the market for a Ford. Keep up the good work!! You have a customer for life here. Thanks again,Donald and Patricia BeaneWe love the 2010 Edge!

acampbell

Aug 19, 2010

Stoneham Ford provided excellent service; it was very customer-friendly. I had problems getting there by closing time on a Sunday and they graciously stayed late for me. The whole process of ordering and picking up our car went as smoothly as possible.

autumnh

Aug 19, 2010

I originally stopped in to see Bryan three months ago and told him what we were interested in. He helped me then and sent me information. When it was time to buy, I returned to Stoneham Ford and talked with Bryan again. From the first time I stopped in the dealership everyone was friendly and more than willing to answer questions and discuss options. I ended up buying a 2010 F150 King Ranch and love it. The whole process was very pleasant and I didn't feel frustrated with car dealers at any point of the process. I would recommend Stoneham Ford and will continue to take my business to them in the future!

Defab1518

Aug 17, 2010

Our overall experience at Stoneham Ford was very good. Working with Chuck Beauregard was great, he is an excellent sales person, very friendly, knowledgable and informative person. Chuck made our visit a positive experience and enabled us to make our decision to purchase the Ford Edge. When I returned to get my inspection Chuck asked me how I like driving my first SUV type of car and I told him I needed to get myself more comfortable with backing up, Chuck was nice enought to demonstate the sounds I would hear as I backed up my car and how close I was to the next vehicle which I really appreciated. Overall our (my husband and I) experience of working with Chuch was great and he is an asset to Stoneham Ford.Thank you.

seminole6

Aug 14, 2010

We have purchased several cars from Stoneham Ford. Most recently we purchased a 2010 Ford Focus. Our salesman was Brian Flaherty. Brian listened to our requirements and, although Stoneham Ford did not have a car on the lot that met our needs, Brian was able to locate one nearby. From that point forward everything moved smoothly and quickly. We had our new car within 4 days. I appreciated the fact that there was no push to purchase a car that was on the lot. I really felt that Brian understood our situation and was very willing to work with us. We will definitely be back.

JackRabbit

Jul 25, 2010

I recently purchased a new 2010 Ford V6 4X4 Ranger truck from Stoneham Ford. The whole process was error free and contrary to previous purchases with other dealerships was "almost" enjoyable.I did not experience any difficulties the whole time.I definitely will recommend this dealership to my friends and will be back again for another vehicle when the time comes.

paulhunt1080

Jul 24, 2010

Upon my arrival at Stoneham Ford I was greeted professionally by sales person Vinny Mogauro. He was very knowledgeable and helpful in my decision to purchase a Fusion Hybrid. He provided excellent customer service. In addition, the finance person, John Melkonian, was very professional and provided excellent customer service. The amount of vehicles to choose from on the lot was another plus. I would definately recommend to family and friends to use Stoneham Ford.

martha ricci

Jul 23, 2010

My Husband and I bought a new Fusion at Stoneham Ford and we are so happy with our new car. Our salesperson was Bryan Meuse and he made us feel so welcome and was right there to answer any questions we had about anything. We are looking forward to many years of joy with our new car.

bc124

Jul 22, 2010

Dennis was extremely cooperative and patient with my "testing" of many cars. He allowed my son and grandson to help me decide on which vehicle to buy. So far I am happy with my purchase. I appreciate the fact that Stoneham Ford did all the "running" for me (insurance info, plates, etc.)

jflovell

Jul 18, 2010

My experience was very good. The salesman was knowledgeable, helpful and friendly. The negotiation for a new Ford was quick and I was able to reach a price acceptable to both the sales staff and myself. Dealer prep and vehicle delivery was on schedule and the car was delivered with a full tank of gas and was in ' perfect ' condition. The salesman was skilled in explaining the SYNC system and the other features of the car. The Ford financing options were good and we used one of the options.

lizwa1964

Jul 15, 2010

I leased my second Ford Escape from Stoneham Ford in May. Need I say, I love the vehicle. The salesman, Chris, was a pleasure to work with. I originally wanted an white Escape...he did everything he could to find one for me but it wasn't meant to be. It's o.k., I really like the red one I have. It came with SYNC which is a terrific feature; every vehicle should be equipped with it. Of course, I didn't know how to set it up. Chris and Vinny did it for me. Instead of saying "read your manual" he actually made sure I was set up and able to use SYNC. Vinny should be in IT. These two men made my leasing experience a joy.Today, July 15th, I got a new phone and again couldn't set up SYNC. Went to Stoneham Ford...Chris saw me and REMEMBERED MY NAME. Again, Vinny got me set up my new phone with SYNC. I can't say enough about these two guys, they go out of their way to help you. I would recommend Stoneham Ford and these salesmen to anyone. Want a good experience with a car dealership, go to Stoneham Ford

lgold7402

Jun 28, 2010

Bryan was very helpful, and had the answers to all of our questions. if there was something he didn't know he went out of his way to get the answer for us. i would recommend him to anyone i knew looking for a ford vehicle. This has been the easiest and most pleasant vehicle shopping experience we have ever had.

bwalsh15

Apr 21, 2010

John Melkonian in Finance was my point person as he guided me from Ford Lease (2007 Mustang) to the purchase of the same vehicle. I was impressed w/his professionalism and friendly manner.In previous visits to Stoneham Ford for regular maintenance and service the staff Steve, Tom, and Bob were always gracious and 'to the point.' If I knew the names of the Fast Lube area I'd give them kudos as well.Thank you.A loyal and satisfied customer.Brian WalshBurlington, MA

eo sully

Nov 30, 2009

They were very good in meeting my needs and helping me get the car that I wanted. Also, fixed everything right away. the dealership is great to work with and everyone was very accomadating. definetly would recommend the dealership. They were very good to deal with.

djburke

Nov 17, 2009

From the first moment we walked into the dealership there was a feeling of low pressure and friendliness. Jeff spent a lot of time with us to help locate the right vehicle for us. I had done my homework relative to pricing and Doug, the Sales Manager was reasonable with respect to negotiating a deal that was fair for both parties. The overall experience was low stress and pleasant with respect to other dealerships I have visited. I would highly recommend Stoneham Ford to anyone looking to purchase a new or used vehicle.

cdonovan

Nov 16, 2009

Vinny was extremly friendly and efficient. WE were always seen in a timley manner. It was a pleasant experience which I expected to be more complicated. The pricing was fair and my brand new vehicle arrived before I knew it. My edge is a great car, and rides like a dream. I would definately recommend Stoneham Ford to all my friends. Thank You

dmrudy

Nov 9, 2009

Purchased a brand new truck. I was immediately helped. Sales associate did not try to upsell and he did not play any waiting games. I was given fair trade in value for my vehicle based on NADA and current market conditions. I was able to drive vehicle without sales associate so I could talk things over with wife. All associates are customer service orientated.... A no nonsense dealership!!

Maryma

Oct 31, 2009

My experience at Stoneham Ford was the best vehicle buying experience I have ever had. I walked in and was immediately treated with respect. There were no sales tactics, no pressure and a very easy going conversation. Chris Rivest is very professional and courteous. I didn't even have to haggle over my trade in, the agreement of the price was mutual. John M. from financing was also very nice to talk to about my financial options. I would definitely recommend Stoneham Ford anytime. I am happy with my 2010 Ford Escape and I love everything about it. Respectfully Submitted:Mary M. Harmon

Mijaperry

Sep 18, 2009

I had been searching for a 2009 or 2010 Ford Escape Limited and was having no luck at all with any dealership; all any of them could tell me was that "We have none, we don't know when any more are coming and we don't even know IF any more are coming." I noticed a 2010 Escape, Limited model on the Stoneham Ford online inventory, so I inquired about it through their website. I dealt with Danielle there first, she put me in touch with Chris and he put me into that 2010 Escape. Because the vehicle had just shipped from the factory when I saw it on the website, it was a little bit of a roller coaster ride since I was trying to go through the Cash for Clunkers program. I knew we might have a problem when Chris asked me to try out a vehicle that was on the lot to ensure I would get in on the incentive - but to his credit, when I declined, he said "Then I guess we'll just have to make this deal work for you." Two weeks later, I drove out of that dealership with my brand new 2010 Ford Escape Limited and I really couldn't be happier. Thanks to Danielle, Chris, John and Doug for making it happen!

aboccelli

Sep 14, 2009

Billy Pollack was extremely helpful with all aspects of the sale. He was a pleasure to work with. He answered every question and made me feel at ease about purchasing the new vehicle. All in All Stoneham Ford is a friendly and great place to but a car from.

jmosson

Sep 14, 2009

I bought a new 2009 Ford Escape from Stoneham Ford using the online Sales information and description of the vehicle. The staff worked hard at negotiating the Cash-for-Clunkers paper work maze and we were able to perform the entire process via email, fax or telephone without ever actually meeting in-person until the vehicle was delivered to me in Vermont. Absolutely true online car shopping. I would do business with Stoneham Ford again in the future. A+.John M.Thetford, VT

dtodisco

Sep 12, 2009

I went to Stoneham Ford on the recommendation of a family memeber. I dealt with Mike Warwick, the Internet Manager and it was the easiest car-buying experience I've ever had. I like the fact that they post their prices online and everything is easy to understand. It's nice to find a dealership that doesn't play games!

BDinan

Jul 24, 2009

We have given the top ratings due to our overall experience in dealing with Stoneham Ford. We first drove there from NH because they had the product we were looking for, but chose to do our business with them because of helpful service and no pressure tactics. We would return.

npmasson

Apr 5, 2009

Stoneham Ford was great! I took my time in the buying process to be sure the car I was buying was the right fit for me. I was never pressured in this process, which made this a stress-free experience. Everyone at the dealership was helpful, from the Sales department to the Fast lube department when it was time to come in for my first oil change. I would definitely recommend Stoneham Ford to anyone looking for a new vehicle!

rascaly

Apr 5, 2009

The salesman and sales manager I dealt with were great! The took the time to sit and go over all the different option on the Ford Fusion so I could make an informed decision. Their service dept. is top notch! I had a great overall experience at Stoneham Ford and would buy there again!

DSEngelson

May 27, 2008

Bought a new Ford Fusion i4 SEL recently and found the entire buying process enjoyable and stress free. For me it was because of the sales person (Chuck Boregard).He explained the process to me in unambiguous plain terms and got all the answers to ALL my questions.This is the forth Ford I have purchased from this dealer and they have kept me coming back with their service and intergity.

mfo

Mar 18, 2008

Bought a brand new Mustang GT, it was never registered before. But the car was in a total wreck before, front bumper replaced, wheel replaced and bent sub-frame. The bumper and wheel was fixed, but the major damage on the frame was not. I will never buy from this chain of dealership again.