Used Cars for Sale at Stoneridge Chrysler Dodge Jeep of Pleasanton in Pleasanton, CA

Donna Gates

Aug 18, 2021

Do not go to this place! I had been a good customer for years. Always felt everything seemed okay. One day they told me I needed an $8,500 valve job and that the diagnostic fee was $750. It seemed fishy because I just had a brand new engine put in a few years earlier and it only had 24,000 miles on it. I wanted to get a second opinion and the only way I could drive my van off the lot was to pay the $750 !! $750 for a diagnostic are you kidding?! In addition, I went for that second opinion and brought it into somebody who said my valve job will cost $4,500 if it's even the valves. He found out it was two out of three of my catalytic converters that needed replacement and he only charged me $1,400. I tried to get my 750 back from Dodge but they would not give it back and they gave me a bunk diagnosis. Told them it was the catalytic converters and not the valves but they just wouldn't budge...They do not value their customers and their integrity is zero. I would never go back to this place. It's a scam!!

Keith Brown

Jun 23, 2021

Excellence personified. Nothing but praise for everyone, especially Roger Mcloud. Roger was professional, honest, and very accessible throughout. I can't recommend him highly enough. Thanks Stoneridge Chrysler Jeep Dodge, for a job well done.

RSG63

Jun 19, 2021

100% nothing special. I will says it's clean inside so that's something, right? Service Department is fairly big and they have plenty of staff. I recommend asking for Paul in Service. He's the most trustworthy Service advisor I've known.

Omaid Rabani

Jul 24, 2021

I worked with Aria, he was super helpful and patient in finding the right car for us. He also helped negotiate a great deal with upper management. Highly recommended!

Megan Morrissey

Jun 30, 2021

I dropped my car off to be serviced for 2 recalls first thing in the morning. I was told it would possibly take all day and would be texted when the car was done. I called them around 3pm just to get a status with the understanding that online they close at 9pm. They said that there wasn’t anyone available at that time and they would call me back within the half an hour. After I didn’t get a call back at 3:50 I called them about 6 more time between then and 5:30. No one was able to help me or my call wasn’t answered at all. I left another message and was told again that I would be reached out to. I waited until 7pm with no call back and decided to call them again to find out that the services department was closed and I wouldn’t be able to pick up my car until the next day. This is my only means of transportation. I have worked in customer services for almost 15 years and I have never treated anyone the way this Jeep dealership has treated me. If the services department has different hours from the dealership that would be stated somewhere on the website or the emailed appointment confirmation. I was not even given the option by the dealership to come and pick up a rental car so I could get to work. This is the absolute last time I ever come here. I’ve never been so disgusted at the service provided by an establishment in my entire life.