Used Cars for Sale at Suburban Cadillac of Troy in Troy, MI

Lavar

Nov 2, 2016

Suburban Cadillac Buick is truly an amazing car dealership. Ricky kelel, as well as Tom Bush really made me and my wife feel like we was at home. They helped us in so many ways so I would recommend anyone to go to suburban Cadillac Buick to see Ricky kelel.

XT5Phil

Oct 31, 2016

I have now leased two vehicle through Suburban Cadillac Buick and each experience has been great. I had the pleasure of working with Ellen Buday (Zamjahn) both times and will go back again. The process from looking for the right vehicle to delivering me the keys was very smooth. I always felt that I was a priority and my time was valuable. Thanks again Ellen!

cadillac guy 1

Oct 28, 2016

I've been working with Neal in used cars for a long time this guy goes out of his way to help and I live in Cibolo TX what does that tell you about suburban there's guys rock

Robert Kelly

Oct 27, 2016

Warm welcomeVery KnowledgeablePatientEnthusiasticGood Follow-UpSales need to make sure the customer is informed of Dealer Add-On's ie... Diamon-Fusion application for Clear Vision, Tire / Wheel Coverage before sitting down with the Finance Manager.

Ethan

Oct 26, 2016

Rick Kelel was awesome. Very helpful, returned calls as promised, and over delivered on everything we had discussed throughout the buying process!

RonFM

Oct 23, 2016

Kip my sales associate was very professional and the whole experience was great

Jerry W

Oct 22, 2016

My leasing experience with Kim Harbaugh at Suburban Buick was the best ever. We test drove several models of both Cadillac and Buick, and Kim stayed with us the whole time, gave us a tour of the inventory lot to compare colors and models, and answered all of our questions. The whole experience went very smoothly, and we picked up our new vehicle a few days later. Kim also offered to deliver the new car to our house. Rate this one a 10!

Mjc921

Oct 22, 2016

This is the second car i have purchase from this dealership, they are awesome. Service is wonderful. I will be a customer for life. Thank you.

Michelle

Oct 20, 2016

Ralph was very knowledgeable and personable while getting me lease info on a Durango and worked hard to get me the best deal. He was thorough with the test drive to show me what the truck could do.

CT6satisfied

Oct 20, 2016

Roger was easy to work with and accommodating. He anticipated my requests keeping the process moving at my pace. He made the entire experience painless.

Sheri1228

Oct 20, 2016

We've been leasing our cars through Bob Robb for quite awhile. I haven't had a Buick for years and now I have a brand new Buick Encore. It's a small SUV that suits my empty nest style. It's sporty, comfortable and efficient. Bob patiently helped me set up my usage of the car (when did they get so complicated) and walked me through the steps,of setting up my preferences. Sometimes we went through things twice to make sure l "got it." I've heard from him a few times since the car and I have joined forces. He's been attentive and is always accessible. Thank Suburban for a totally positive new car experience.

Peter Pityk

Oct 18, 2016

I live in Pennsylvania and traveled this dealership to purchase a certified Cadillac. Process and people could not have been better. Dealership itself is physically spectacular. I would definitely purchase from them again.

Nsmith123

Oct 17, 2016

Dan did an excellent job and saved us money. When we decided to buy our lease car instead of a new XT5 (sorry) Dan walked us through the whole experience.

peter1

Oct 17, 2016

I was greeted warmly on entry into the dealership and was then quickly met by a salesperson (Abe Saad). Abe was very friendly and very professional. Everything that was done was done extremely well and every one really hustled to serve me and therefore not waste a lot of my time which i greatly appreciated. I would highly recommend this dealership.

Gary W

Oct 13, 2016

Their service technician was at my home (10 minutes away) to fix/replace my battery that was under warranty, within 35 minutes after my call. Very impressive.

Senior Driver

Oct 13, 2016

From the moment we entered the dealership until present, this has been a very smooth and pleasant experience. Tim Dalgleish is very efficient, enthusiastic, knowledgable, and patient. He smoothly got us into the vehicle that suits us. He is very upbeat and professional, making it a good experience.

Cassandra

Oct 12, 2016

Very prompt service. I knew what I was there to purchase the experience the quick and smooth.

carguy

Oct 11, 2016

My experience started with an e-mail inquiry which was handled by R. Ford expeditiously.Having been referred to Rick Hehn by one of his customers, I called Rick who returned my callimmediately - at 7:30AM.Rick asked me several questions, some of which the other 2 salespeople - from another dealer -did not ask. With that info he was able to put together a deal that meets our needs to a "T".The delivery process was professional, complete and time efficient, which I appreciate.The entire experience was positive. I will recommend Rick to anyone looking for a Buick or Cadillac.Regards,JOHN MAICKI

Cars4you

Oct 10, 2016

Went in on a Saturday an hour before closing found a used vehicle I liked (didn't have that expectation) told him let's sign some papers before I changed mind, got me in did the necessary documents but was unable to finish due to banks and what not being open. Instead of deferring me and telling me to come back Monday he put a dealer plate on the car and told me to come back another day (Thursday). Everthing was perfect, length of time and all on downside was when I came back to sign e evening even with an appointment I sat and waited for 2 hours before I was even seen. The entire process only took 30 minutes for underwriting so I was a little disappointed on that. But overall the rocked the lot with friendly and fast service.

TerryA

Oct 7, 2016

Pasquale is exceptional as a sales rep and should be appointed mentor to any incoming new members of your sales staff. Better than ever sales experiance was enjoyed by my wife and I due to Pasquale's attention to detail, organization, technical product info, financially smart, well spoken, and all around clear communicator. Great job Pasquale! You raised the bar!

Mr. Bruce

Oct 5, 2016

So awsome that I bought both my wife and myself caddilacs. Thanks for the great experience and service. I think the finance guys name was Jeff. Thanks Jeff!

Paul

Oct 4, 2016

I appreciated dealing with Dan. He was low pressure which helped me make the right decision for my car.

Cadillacowner

Oct 3, 2016

I just bought a Cadillac ATS from Suburban and had a great experience. The process was quick and easy so I did not have to spend a lot of time.

Ervin code man

Oct 3, 2016

David Nurse is an exceptional salesperson. We connected right away. He answered all my questions and gave me insight on options that would inhance my Cadillac experience . I planned on visiting three other dealerships that day but didn't because of David!

Mona

Oct 3, 2016

Will recommend Kip Rice and this car dealer ship to anybody I know though it was an expensive car but it is worth it! Love it

Shaner

Oct 3, 2016

Roger and Sabrina were terrific in making my car buying experience quick and very enjoyable with terrific service. I would definitely recommend them both. Thank you.

mcastill

Oct 1, 2016

The dealership provided one of the best experiences I've ever had when buying a car. Neil W. In the showroom and Tom B. In the finance department were great.

Happy client

Sep 26, 2016

I am very pleased with the process of buying a new Escalade. Bob Robb is a true professional and I feel I can trust Bob implicitly. A great experience and will refer friends and family to Suburban/Bob Robb!

DanG

Sep 22, 2016

This is my sixth Cadillac through Suburban Cadillac in Troy, specifically with Rick Hehn and I could not be more pleased. I'll be back!!

Jim Walls

Sep 22, 2016

I gave the rating ,because we drove away please and satisfied. It didn't take all day we knew what wanted ,and Jim helped us through the process of getting the vehicle we came for.

Lloyd

Sep 21, 2016

The service was fast and great. I was in and out of there in a hour with a new escalade. The service is awesome shop here.

MI car buyer

Sep 20, 2016

We had a great experience working with Kim Haurbaugh. She is friendly, easy to work with, and answered all of our questions. And she was able to quickly find exactly the car we wanted. I would definitely recommend her to others.

Mary Rawsky

Sep 19, 2016

Neal Wozniak and Ricky Kelel made purchasing a newer vehicle so easy .They were very efficient in finding me a car that fit my requirements.I will go back to them the next time I'm in the market for a car.

jill-buick-regal

Sep 19, 2016

Ellen Buday is my salesperson. She made me feel comfortable by answering all my concerns regarding my car selection and the leasing process. She encouraged me to contact her with any questions I may have in the future. She made this experience seamless. I highly recommend contacting her for your next vehicle purchase! Jill Dudek

Khuzaima Kanpurwala

Sep 19, 2016

Abe Saad made the process of trading in my Infiniti G35x and upgrading to an ATS incredibly easy and fast. He worked with his manager to get me the best deal and to make sure I got into the car I wanted. Thanks again Abe for making this a stress free process!

Ed W., go Lions

Sep 16, 2016

Pasquale LoVasco worked with me to get me exactly what I wanted, in the price point I felt comfortable, and made the whole thing easy! Pasquale made the car leasing experience easy and fun. He was patient with me, and even took the time to show me how to work everything in the car. He's awesome, and I highly recommend him as the go to person for your next vehicle. Tell everyone you know! Ed W.

whitfield49

Sep 16, 2016

I am very pleased with the service and would recommend family and friends. The facility was great and the atmosphere was calming. No need to be pressed.

AHT

Sep 16, 2016

Kip Rice was wonderful to deal with. This is our 3rd car through Suburban Cadillac and each experience has been unbelievably better than the previous one. This is difficult to do since each of the others were great. We have relocated to WI and still continue to travel back to MI and Kip Rice at Suburban Cadillac. Their service is professional and top rate!!! Highly recommend them for a great Cadillac experience.

Aaron R.

Sep 12, 2016

Abe Saad made turning in of our old SRX lease to a new lease of a XT5 seamless and stress free. The upscale, respectable, and professional service will bring our business back in the future. Thanks, Abe for your time in making this an easy and enjoyable experience.

Pam S

Sep 8, 2016

Bob Robb made everything from turning in my old leave to taking delivery of my new CTS. I just love it. The car ready ready as promised.Thanks Bob

AliMurphy

Sep 7, 2016

Abe worked with me to get me exactly what I wanted, in the price point I felt comfortable, and made the whole thing easy! I honestly had a different auto maker in mind, but when I walked on the lot, they were rude and snobby. Abe made the car buying experience (especially for a woman), easy and fun. He was patient with me, and even took the time to show me how to work everything in the car. He's awesome, tell everyone you know!

Tom McConnell

Sep 6, 2016

Just purchased a new Buick Lacrosse from Suburban Cadillac Buick in Troy. I am now well above 200 vehicles that I have either leased or purchased from a David Fischer, Suburban Collection dealership....most through Rick Hehn, who has been with David since all of our hair was dark instead of gray! From the time that I first met Dave Fischer in the service bay of his very first Oldsmobile dealership in 1976, through my latest purchase, the service, has always been awesome and next to none other. But you get much more than service when you buy or lease a vehicle from a Suburban Collection dealership. You also will drive away with the confidence of knowing that you have gotten the best deal available and that Suburban stands behind every vehicle they sell or lease. In my now 40+ years of living and doing business in the Detroit Metro area, there is one constant when looking to lease or purchase a vehicle and that is if you make your deal at a Suburban Collection dealership, you have done all that you can to ensure a worry free association for the life of your vehicle.Thank you Rick Hehn, Thank you Dave Fischer for the privilege of doing business with you and your organization.

Lhobbs77

Sep 3, 2016

Rick Kelel was a great salesperson and made the car buying experience so simple and easy! I would recommend Rick and Suburban to anyone. Will definitely be going back when my lease expires.

bookbags

Aug 31, 2016

The service they provided was excellent, thoroughly set the car up and walked me through all the features. Programmed the Nav system and explained all it's features. They went above and beyond my expectations.

lmbrogan13

Aug 31, 2016

Kim Harbaugh is Top Notch! This is the second car I have leased from her. She is knowledgable, friendly, and will go the extra mile for you. She will work with you to find the best fit within your budget and will make sure you don't leave unless you are happy. I highly recommend you see Kim she is The Best Ever!

BrianMI

Aug 30, 2016

Quick and easy turn-in of my lease vehicle and smooth transition into the new one. As usual, Kip Rice was most helpful. Kip has handled leases for both my wife and I. Full explanation of new and upgraded features. I modified my lease terms at the dealership during the transition and this did not slow down the process. Very satisfied.

cwatts2376

Aug 29, 2016

Sabrina and Roger were a joy to work with. They are professional, no nonsense and work with you to provide the best fit in terms of both vehicle and budget.

JVMerando

Aug 29, 2016

Ricky Kelel was a great Salesman and helped me purchase a 2015 Escalade with myself living over 4 hours away from the dealership. Everything he said was accurate and true which resulted in a flawless transaction once I arrived at the dealership to pick up my new vehicle and trade in my 2014 Jeep SRT. I wish Suburban had a dealership in Ohio near Youngstown which is near to where I live so I could have my vehicle regularly serviced by them.

vd2017

Aug 29, 2016

Kip Rice did a great job to help us get the new 2017 Cadillac XT5. He was very professional, helpful and easy to work with.

ATSCoupeLover

Aug 28, 2016

My husband and I were just browsing on a Saturday afternoon and were not really looking to lease a new vehicle. Abe Saad approached my husband and spoke of the many incentives that GM was offering during our visit. There was a specific ATS that we wanted to lease and were ready to make the deal, but Abe informed us that the vehicle was purchased. Within minutes, Abe put us in a similar vehicle with the same options, but a different color. Abe didn't come across as the type of sales person that rushes you into making a purchase, so we left the dealership to think about the purchase. After believing that leasing a new vehicle was not in the cards, Abe called a couple of days later to let us know that the vehicle we really wanted was available. It was fate! We quickly went back to the dealer to close the deal. We have been very satisfied with the quality of service we received from Abe. His professionalism and attention to detail by listening to exactly what we were looking for was very much appreciated.

B2

Aug 28, 2016

Kip Rice and the entire staff did a fantastic job putting us into the new, 2017 Cadillac XT-5. Of course we recommend the car, but the dealership is top notch!

Gvc123

Aug 27, 2016

My lease was about to end so I needed to act quickly. Not only did I replace my car in about a week, but I also found exactly what I wanted for an extremely reasonable lease amount. My sales person, Ellen Buday, could have completed the transaction in a shorter amount of time, but I needed to have some work done on my return first. She also assisted me in finding someone to help with that process. The credit application was online, very easy and instant. The entire transaction took very little of my time and the dealership has a really cool 'magic table' to sign the lease documents. The table top is a screen and all the documents are displayed and signed there.

ilonatim

Aug 26, 2016

DeeAnne Brodsky did an awesome job helping us. Her knowledge of the vehicle was impressive. She was very helpful in turning in our old lease vehicle.

J Klein

Aug 25, 2016

Overall great experience. Friendly staff, knowledgeable. Our agent Bob Robb was perfect and found us the perfect vehicle. Would recommend to anyone. Wouldn't go anywhere else.

J Klein

Aug 24, 2016

Our recent vehicle purchase at Suburban Cadillac Buick of Troy was a pleasant, easy experience. The staff we interacted with was excellent. Our agent, Bob Robb, made everything seamless. He was and continues to be responsive to our questions and needs. He is very knowledgeable and not to mention found the perfect vehicle for us. I will not hesitate to refer friends and colleagues to Suburban Cadillac Buick and particularly Bob Robb.

Richey Ware 117

Aug 23, 2016

Roger my salesman is a likable knowledgeable qualified representative of this dealership. My experience was pleasant and my needs were more than met.I wholeheartedly recommend this dealership to anyone looking for a quality vehicle. My next one certainly will be from here.

Jnf7882

Aug 22, 2016

Our experience at Suburban Cadillac in Troy was excellent. Not only did they get us into a nicer car for a cheaper payment, but the customer service experience they provided us was above and beyond. Our salesman, Abe was kind and very knowledgable and got us exactly what we wanted. We would definitely recommend this dealership and will be back!

Ben Jablonski

Aug 19, 2016

I purchased my first car with David at Suburban Cadillac Buick and overall I had a great experience. David was very friendly and helpful, making my first buying expeience a good one. I would recommend him to anyone looking to purchase a new car.

Evan H

Aug 18, 2016

Kip at Suburban Buick Cadillac was amazing to work with! He was helpful and considerate the whole way and never once was I felt like I was being pushed into anything. I would recommend him to anyone looking for a Cadillac or Buick!

S.louis

Aug 18, 2016

Service was great, I always impressed about the service, every thing is smooth and quick, everyoneogre great. Mr. Saad was outstanding. I love my car, model CT6, there is nothing better than this car with a great deal.

Betty Sue Jones

Aug 16, 2016

I recently leased my Buick (Envision) with the help of Kip Rice and his team at Suburban Cadillac/Buick. Many thanks to all who helped.Bettysue

NewGMC

Aug 4, 2016

My experience at Suburban Cadillac Buick was excellent, Ricky Kelel and his team in financial dept. made the process smooth and easy.Everyone was very ptofessional.

whitney

Aug 2, 2016

Ellen Buday at Suburban Cadillac/Buick was fabulous. She was diligent about finding me the exact Buick Encore I wanted. The whole process took just days to complete from first meeting to driving away. I highly recommend both Suburban Cadillac/Buick and Ellen Buday.

Smita Bijlani

Jul 31, 2016

Abe was most helpful from the time I met him at the dealership He made the process of getting my new car pleasant and I will definitely recommend him to all my friends and family Thanks Abe

EDP

Jul 31, 2016

My experience was awesome at Suburban Cadillac Buick. The entire team was professional, courteous, and fantastic. Especially, Abe Saad who helped find my new car! Thanks again!

Andy P

Jul 20, 2016

Ellen Buday did a great job taking care of both trading in my current car and providing me with a great car for a new lease. I could not be happier with the service and knowledge provided to me from Ellen. I would definitely recommend her to anyone looking at any type of car.

Bianca30

Jul 13, 2016

I couldn't be more satisfied with my experience at Suburban Cadillac of Troy and I owe that to Rick Hehn. The whole process from start to finish was fast and easy. I have never owned a brand new car of this caliber and he made me feel comfortable enough to know that if I had any questions at any time that he would be there to help me out in any way possible. Thank you Rick Hehn!

LVS

Jul 12, 2016

I felt the service associate was rude and made me feel belittled. She never returned the calls when she said she was going to, but giving excuses to that she's so busy all the time. She made me feel like she's the boss and I'm just the little guy who doesn't know anything. I have taken my cars to different dealers over 30 years, but never felt so little in my entire life. I also felt there was some shinanigans with the price I paid. Why did I have to pay an extra $100 to get an alignment, when that should already be a part of the job. $1800 to drop the engine and change out the rear crankshaft seal, and alignment is not included in that? They also said I needed tranny hoses replaced, but I did not find any new hoses replaced on the tranny. $200 for that. All the hoses looked used to me. I asked for the AC Compressor to be checked. I told the sales associate that I pulled out the relay because i was afraid the compressor might lock, so I took it out so the AC doesn't cease and break my belt. I gave the relay to her, but she said to put it on the side pocket door and she'll tell the mechanic about it. I don't know how the mechanic came to the conclusion that the AC compressor was bad without reinstalling the relay? When I got the car home, I double checked the fluids, and the tranny fluid was too high. On the Saturn Vue with the Honda Transmission, the engine has to be off when you check it, unlike most other GM cars. I took some fluid out and now it's right. I also found that the mechanic forgot to reattach one of the rubber bands on the exhaust. It wasn't a big deal to attach it, took me 30 seconds, but for the price I paid, it should have been double and triple checked. I told all my family and friends about the bad service I received at your dealership. Being a Cadillac dealership makes it that much worse.

Craig H.

Jul 5, 2016

My experience at Suburban Cadillac was awesome. Ellen Buday and Tom Bush were the two people who helped me. They both did an absolutely fantastic job making sure that all my questions were answered in a timely manner, and making sure that the car I was purchasing was exactly what I was looking for. I can't thank them enough.

avfc13

Jul 4, 2016

My experience at Suburban Cadillac was awesome. Ellen Buday and Tom Bush were the two people who helped me. They both did an absolutely fantastic job making sure that all my questions were answered in a timely manner, and making sure that the car I was purchasing was exactly what I was looking for. I can't thank them enough.

smileymialy

Jul 4, 2016

My car search started with Suburban Cadillac and after visiting 8 other dealerships, it ended at Cadillac. Our sales rep was Tim Dalgleish and he was a pleasure to work with! He is very focused on providing exceptional customer service to his clients. He asked for all my information upfront regarding plates/registration, etc prior to purchasing the car so when we showed up to pick up my new car, everything was ready. He gave an incredibly in-depth walk-through of my new car all the features, how everything worked and we set up all my preferences/bluetooth so I was in good working order when I drove the car off the lot. I honestly dont think Ive had such a flawless and smooth transition experience at a dealership. Since I had never been to the Cadillac dealership before (this is my first Cadillac!) he gave me a tour of the facility, where I would bring my car in for service, where & how to reserve a loaner car, etc. The whole process was seamless and it is all due to Tims attention to detail. Everyone at Cadillac was so friendly and accommodating. We will definitely be back!

Happyshopper

Jun 30, 2016

Everyone was very friendly and helpful. My sales person Kim did a wonderful job getting me the exact car I wanted in a timely manner. Thank you all!

Tony H

Jun 30, 2016

From service to purchase the process and experience is very fast and convenient. I highly recommend doing business with them. DeeAnn in sales made it very easy to work with/lease. I met her on the day of pick up only and did everything else via phone and email. If you have a hectic schedule as I do, you need a service like they provide.

Amazing Angela

Jun 29, 2016

Excellent customer service, attentive staff and friendly atmosphere.

Jay Laffoon

Jun 28, 2016

This was my first experience with Suburban and it WON'T be my last. Sabrina and Ellen met all of our needs and answered all of our questions in such a timely and professional manner. We love the new Enclave and especially the class treatment we received.

Ashley Leinweber

Jun 24, 2016

My family has leased from Cadillac previously but this was my first Cadillac experience. I had Tim Dalgleish and he was wonderful, helpful, knowledgable about the cars and better offers, and went above and beyond to get me the car I wanted. I was also considering a Tahoe, but my decision to purchase the Cadillac XT5 was really influenced by how much better a job Cadillac did in customer service. I would strongly recommend this dealership and Tim in particular.

DanG

Jun 23, 2016

This will be my fifth Cadillac from Rich Hehn and I couldn't be more satisfied with the fast, professional, and excellent service provided. I will be back early next spring for my next car.

karmel11

Jun 23, 2016

I went to purchase a used Cadillac, Neil was my sales representative and he was very rude and disrespectful to myself as a young professional woman. When I went to purchase my car I did not receive any respect or curtsey from any of the sales personal. No one acknowledged me as I stood outside of the dealer waiting on the finance guy to purchase my car. I was so disappointed that I'm not comfortable taking my car there for service. I will go to another dealer to have my oil changes and service completed on the car.The only thing that saved the sale was the Tom the finance guy and the used care sales manager, otherwise I would not have purchased the car.

new caddy owner

Jun 20, 2016

I visited another Cadillac dealership before going to Suburban, and this is where my search ended. My sales person, Roger Pittman, did everything he could to get me in a SRX (limited availability as the car has been discontinued) with a color and price I was beginning to think wasn't possible. He is hardworking and extremely knowledgeable with a wonderful personality - all characteristics you want in a sales person.

Mark H.

Jun 17, 2016

I have dealt with this dealership for a 6 years now and there are a few reasons that I will always come back. (a) The service advisor I work with Michelle is THE best. She ALWAYS makes sure that I am 100% taken care of. No matter how busy she is, she MAKES time to fit me in and makes me feel like THE most important client she has. She is awesome. (b) all of the other staff there seem to be on top of things as well. No matter what I bring my Cadillac in for, when I get it back, it is washed and looking like the day I bought it. Suburban Cadillac is THE ONLY place I can see doing business with.

Joanne

Jun 13, 2016

Surburban provides excellent service. My experience with Suburban is excellent. I would never go anywhere else!

''Diamond Martinez''

Jun 5, 2016

My sales team Ricky,Tom, and Bob.The church letter said may good news and i have a cadillac purse from my closet. From a few years and they got me approved, no dust on Cadillac Purse anymore. Because I have matching pretty Cadillac car now...

diamond martinez

Jun 5, 2016

My sales team Ricky,Tom, and Bob.The church letter said may good news and i have a cadillac purse from my closet. From a few years and they got me approved, no dust on Cadillac Purse anymore. Because I have matching pretty Cadillac car now.................

Lynda H

Jun 4, 2016

I have always received good service at Surburban when I owned my 2008 Cadillac SRX. That vehicle was recently totaled as a result of a car accident. I purchased a 2009 SRX and was at service to buy an additional key and remote. Tom Lisk went well beyond assisting me with that purchase and gave me good advice about the car. A couple of days later when the car was leaking fluid, I called Tom. Tom had the car inspected and told me what was wrong. I was able to take the car back to the dealership where I bought it and make an informed complaint. Tom went above and beyond. He confirmed that I will always go to Surburban Cadillac for service and I learned that I should buy a used Cadillac from a Cadillac dealer and that dealer will be Surburban Cadillac of Troy!

Tom

May 30, 2016

Roger Pittman made the entire buying experience a fun time and I came away with a very positive attitude concerning my new Cadillac and Suburban Cadillac Buick.

NewRegal

May 27, 2016

This was a great experience. Buying a car used to be such a hassle. Since my first car purchase with Bob Robb that has changed. Now I look forward to the experience because Bob makes it such an easy purchase. I love my new Regal and recommend Bob to all of my friends.

David Gillespie

May 26, 2016

I have purchased many vehicles from the Suburban Collection and have always has outstanding service. My salesman for mu new Buick Regal, Pasquale LoVasco was terrific. He found just the vehicle I wanted, had great communication and customer care, and walked me through the every step of the process. I highly recommend Suburban and Pasquale!

ancas876

May 24, 2016

The salesman (Sydney) that I worked with was great and did not push me into buying the truck, the whole buying and financing experience was easy, I set limits on what I wanted to pay and the options I wanted and Sydney and Tom stayed within those limits, I will definitely buy another car from Sydney at Suburban.

Shawn"s ATS

May 24, 2016

Tim at Suburban Cadillac made trading my old vehicle in easy. I traded in for a new ATS and was very please at how easy he made it for me and how fast I was able to get the new vehicle. I love my new ATS Cadillac. Thanks Tim.

Bonnie Blackmore

May 23, 2016

Professional, personable and candid. Suburban Cadillac has always been good to us

Sam orow

May 22, 2016

Good People good service easy transaction very happy I went there

Exceptionally Happy customer

May 20, 2016

always terrific to work with Rick Hehn at Suburban

ATW

May 20, 2016

Not only did I get the new car that I wanted, but Kip arranged for two different "scratch and dent" guys to prepare my old car for its return to the leasing company. Great service!

Spenc369

May 20, 2016

The staff there and the gentleman that handle me, hats off to him. Very respectful and pleasant. Very warm they were and informative. Do about the cars and was honest. Listen to what I wanted and did what he was trained for. Keep up the good work!

patsye

May 17, 2016

I was treated very nice by the salesman. Enjoyed my time talking and he was giving prices on different cars. helped me make a decision.

XT5

May 17, 2016

Overall I felt very well taken care of by Abe Saad and the team at Suburban Cadillac Buick and would certainly come back for my next car and recommend others to do the same. The only reason why I didn't give them 5 stars is that there seemed to be some confusion about the car I was interested in - the XT5. Granted, it is a brand new model and few have come through the doors, but when dealing with a luxury brand, I would anticipate staff training to keep up with new releases.

France

May 9, 2016

Tim Dalgleish was great. I had some credit issues but he treated me with respect and displayed an unsurpassed attention to my needs. He did everything he could to help me lease a car. He was very knowledgeable and thorough while giving me Cadillac 101 to 102. :) I am now driving the new Cadillac XT5 and I couldn't bed more satisfied.

alan

May 8, 2016

Upon pickup dents on driver and passenger sides, scratches on rear panel, Temperature Control on drivers Side Broken, Interior is dirty, never cleaned, asked Sydney Bond for manager name and phone number twice, no response, returning car under state lemon law unless they pay to fix.

lila dedvukaj

May 6, 2016

the whole team at SUBURBAN CADILLAC was awesome, from the moment i inquired about my vehicle to the time i left, the whole buying experience was easy, making my buying experience a happy moment, i will definitely keep coming back & recommend all my family to Bob Robb.

Larry

May 3, 2016

I don't like to waste any time when purchasing a vehicle. I typically know what I want and hope the dealer/sales rep can quickly find me a vehicle at the price I am willing to pay. Suburban's sales rep quickly understood what I wanted and put together the perfect deal. The whole process from start to finish was terrific.

serveta dziljaj

May 3, 2016

neal is the best bought 2 2015 escalades in april from him the sale was quick painless thanks for everything love suburban cadillac we might need a third car soon

Dan S

May 2, 2016

We just leased our fourth new car from Suburban Cadillac. The car buying experience was fantastic. Our sales consultant for all four leases was Tim Dalgleish. He was knowledgeable about the products and made the leasing process fast, efficient and painless. We selected the car and Suburban Cadillac did everything else. Great dealer with great sales and service!

Just a driver

Apr 30, 2016

On Tuesday, I took delivery of my new Cadillac SRX. The experience with Rick Hehn was truly worthy of Cadillac reputation. They went above and beyond looking for the car for me. I live in SE Michigan, and Rick worked out dealer trade in Mid Ohio. They gave me all costs upfront very professionally and transparently. Furthermore, they have made delivery arrangements to accommodate my busy lifestyle. Excellent transaction. Highly recommended Dealership.

slcorker

Apr 30, 2016

No pressure sales. Quick financing and paperwork on day of pickup. Dan Negip was my sales consultant and walked me through my vehicle features and helped set all of the options. Very happy with my ATS and dealer experience.

Jason

Apr 25, 2016

I purchased a 2014 certified pre-owned CTS recently. Very easy experience and the staff and facilities are top-notch. Hats off to my sales rep, Ricky Kelel.

Marlene D.

Apr 25, 2016

Kim H. is an excellent sales representative from start to finish! I was very comfortable with my decision of leasing and she thoroughly explained and compared to purchasing a vehicle. I will definitely recommend her to my family and friends.

coalleo

Apr 23, 2016

Tim Dagliesh made my lease very easy and got me a great deal. It was my second transaction with Tim and I will definitely come back. Thank you!

Ian Kendall

Apr 20, 2016

My experience at this dealership was fantastic. Like most people, I have hesitations going to a dealership because of the reputation that car salesman have. I can say that buying a vehicle from this location made me rethink my preconceptions of what it is to buy a car.I was not swarmed by sales people when I arrived yet received prompt and knowledgeable service. Dan gave me the out the door price on the car and suggested that I sleep on it. The next morning I spoke with Dan and he had the car ready for me to purchase the next afternoon.The experience I had here was excellent and I really appreciate the relaxed atmosphere and low pressure sale I found at this dealership. Great work.

jamesc

Apr 17, 2016

Bob Robb is the best and nothing else can be stated. also, Derek (i think this is his name), guided my wife & I with the paperwork and he is also excellent

Alonzo moncrief

Apr 14, 2016

Top-notch salesperson friendly courteous and was well prepared to do his job I like everything about my sale person I will have no other person but him to sell me a car find job

PJ

Apr 13, 2016

Kip Rice is a real sales professional He convinces you that you are getting a good deal. You drive away pleased with your experience because of his calm demeanoJason' Barkley in Service is another good reason for buying at Suburban. He always goes out of his way to be helpful.Sales manager also was helpful in deciding which car to buy. Insisted on taking the car out for a test drive.

Paul2016

Apr 12, 2016

The fact that I returned to Kip for my next vehicle says it all. Professional, knowledgable experience while delivering in an efficient manner are core traits.

1st Cadillac

Apr 11, 2016

This is my first Cadillac - I purchased a new 2016 SRX. My salesman was Abe Saad and I found him to be knowledgeable and fair to deal with, as well as very personable and easy to talk to. He helped to make this a great experience for me and I would recommend him and the dealership to any of my colleagues/friends if they were in the market for a Cadillac.

LOVETHATATS

Apr 7, 2016

Roger Pittman was absolutely the BEST! He went well above and beyond to meet my needs as I transitioned to the ATS. The car is awesome. I have already recommended Roger to my co-workers. Thank You Roger...... You Rock!

natalie1319

Apr 7, 2016

I have dealt with and used Kim Harbaugh for all my leases and purchases for at least 6 years now. I have always had a great experience every time!!!! Even after the sale, Kim always takes the time to answer any questions or address any concerns. If myself or anyone I know is looking for a vehicle, my first phone call is to Kim!!!

L. Tolbert

Apr 2, 2016

I bought my vehicle 3 days ago. I've already given 3 referrals. Ricky Kelel, and Tom Bush are TOP NOTCH!!

jimandsharon

Apr 2, 2016

Tim Dalgleish was wonderful, professional, thorough salesman. Went above and beyond to get us the best deal. Dealership was spectacular. We would definitely recommend Tim and this dealership.

Charlene Zaydel

Mar 31, 2016

Abe was very professional, courteous, and very knowledgeable. He followed up with me during the entire process of my car lease. I would definitely return to Suburban Cadillac Buick because of the service.

s6mooth me

Mar 28, 2016

I had a wonderful experience at this dealer. Kim Harbaugh was my sales person. She was professional and friendly. I felt that she was very engaged in meeting my needs for my new lease pickup and turning in my old lease. The process time wise for completion was on point. March 25, 2016Sandra Thomas

Doris 4

Mar 26, 2016

Bob Robb is great. He helps but doesn't push. I am very happy with Bob and Suburban that is why I keep coming back.

Cadillac Leaser

Mar 24, 2016

Tim D. was great to work with; He answered all of my questions and provided recommendations that best fit my needs. Would definitely recommend him as a top salesperson and the dealership overall for a pleasurable leasing experience.

D.C.

Mar 16, 2016

The facilities are clean and upscale. Personable and professional advisors. Work on my Cadillac CTS was completed in a timely manner and my car was returned to me in the same clean condition that I dropped it off in. They even offered a loaner vehicle at no charge when I asked. I have had my car serviced here more than once and I felt I was treated like a luxury car customer expects to be treated. Overall a very pleasant experience.

A very satisfied consumer

Mar 13, 2016

I am a return customer at Suburban Cadillac for a reason. They are great to work with! The my salesperson and the sales manager in the used car department are wonderful. Even the finance person was great to work with. Very classy facility. Clean. Professional.

lrc

Mar 7, 2016

Pasquale LoVasco was wonderful to work with. He was knowledgeable, friendly, and never made us feel pressured. He is a true professional. We will definitely recommend him and the dealership to family and friends.

Clemson Tiger

Mar 2, 2016

Tim Dalgleish was very friendly and helpful. He showed us all options and let us make our decision. Very professionally done, I recommended him to a colleague.

TL

Feb 28, 2016

I received excellent service as expected. I chose the same sales person that helped me with the new car I purchased a few years ago.

Jrowe

Feb 26, 2016

My sales associate Pasquale was extremely knowledgeable, friendly and helpful. He walked me through the process for leasing a vehicle and made it an enjoyable experience. The dealership is beautiful and well taken care of. All of the staff I encountered were friendly as well. I will refer this dealership and Pasquale to many people!

KLF

Feb 26, 2016

Ellen is awesome!!! She has always come through for me and made leasing a vehicle a great experience! She worked like crazy on my new lease. She got it done in 24 hours. Absolutely amazing. I have now leased 3 vehicles with Ellen's help. She is kind, funny, very, very helpful and knowledgeable. There are no words to express how grateful I am for her work ethic of not just getting the job done but getting it done RIGHT!

Davide55

Feb 23, 2016

I recently purchased a cadillac ELR from Suburban cadillac.The sales (Dee Ann and Dan) and service (Jason) departments were both excellent.They made every effort to work with my time constraints and they succeeded.Overall it was a smooth experience.

regalkat

Feb 23, 2016

Roger was helpful and friendly. I didn't feel like I was being hounded for business. I enjoyed working with Roger as he made the seamless and worked to get the best rate. Roger made sure I was taken care of when I picked up the car by his associates because he was not able to be in that Saturday. His associates were very helpful and courteous. The finance person was also very knowledgeable and courteous.It was an all around pleasant experience.Thank you

Big Larry

Feb 21, 2016

Everything was great Rog Pittman is the best. My only concern was the inability to get any credit for only having 17,000 miles on a 36,000 mile lease.

CaddyMan

Feb 19, 2016

Kip has been both good to my wife and I when it comes to leasing or Cadillac vehicles. Always strives to find the best solution for us and gets us through the transaction quickly. Definitely recommend

Tim G

Feb 14, 2016

Buying here for over 25 years . Staff always friendly. Never had any issues with service. .

Culley

Feb 8, 2016

Once again, I had a great experience leasing a car from Suburban and in particular enjoyed working with my salesperson - Tim Dalgleish. I was completely satisfied with how Tim presented my leasing options and on the delivery of my 2016 CTS, Time did a great job explaining all of the features and gadgets that come with the car and I felt right at home at the wheel leaving your parking lot. I would recommend Tim to anyone interested in a new Cadillac!

JenniferCTS

Feb 8, 2016

James our salesperson was amazing. It took a couple weeks to get the deal done and he was fantastic. I would recommend Suburban Cadillac highly. It was a smooth transition and James was very helpful and so nice. We just moved back to the area and I like this dealership much better than one in Rochestef Hills.

Ed Ridder Pest

Feb 6, 2016

Just a great dealer, great service, great sales, great prices

Dang3r

Feb 1, 2016

They had really friendly services. I would highly recommend others to stop by. Really enjoyed the high tech insurance review. Sale personnel was very knowledgeable.

juskeyes

Feb 1, 2016

Ellen at Suburban is the best to work with. She is very flexible and understanding of what someone needs. She doesn't push and sell like you'll find at lots of other dealerships. She takes her time with you instead of rushing to get a deal done. Ellen is very polite and well organized which helps during the process. She also has the best prices so that helps a ton!

edri

Jan 31, 2016

Ellen's product knowledge is extensive and she conveys this knowledge is a forthright and friendly manner. Our questions and concerns were answered promptly and honestly.

Purple Lady

Jan 30, 2016

The leasing of my new 2016 SRX was a truly exceptional experience. KIP Rice & Rick went over everything from the return of my car, to the actual lease paperwork, and the explanation of all the equipment on the SRX with a fine tooth comb. They made everything easy, & took as much time as needed. This dealership is extremely customer oriented, and I am very happy with my choice.

Scott P

Jan 30, 2016

We bought a brand new 2016 Cadillac SRX through Suburban Cadillac last week. Just a wonderful experience in every respect. Rick took the time to walk us through every facet of our vehicle (safety features, performance, electronics, etc). He even delivered it to our doorstep, and had the paperwork completed in no time. We couldn't be happier and will definitely be going back to Suburban again when it comes time to buy a new vehicle. Consider us two completely satisfied customers!

Happy

Jan 25, 2016

Bob Robb at Suburban Cadillac Buick has been my salesperson for years. The reason for that is the outstanding service he, and everyone else at Suburban, give to their clients. And, it doesn't end after the sale. A great group of people and a great dealership.

TrailBlazer

Jan 25, 2016

The folks at Suburban Cadillac provided me with the best possible service when purchasing my vehicle. They treated me like I was buying a new $70k Cadillac even though I was buying a used SUV for less than $15k. I highly recommend them if you want a great customer experience.

KSnow8914

Jan 23, 2016

Ricky was AWESOME! From start to finish, he made car buying a pleasant and smooth experience. He was very helpful and easy to talk to, and was very personable. We would definitely recommend him!

rocon

Jan 22, 2016

I've never had better service and help on buying a car. they are a great dealership. wouldn't consider another.

Kevin D

Jan 22, 2016

Ricky Kelel was helpful, responsive, and overall a pleasure to deal with. I was very pleased with the experience and would highly recommend Ricky to friends and family.

jaielyn0817

Jan 19, 2016

I was highly satisfied when I bought my car. Tom bush and Pasquale Lovasco were outstanding. They worked so hard for me to get the car I wanted. In the future I would go back to them. I would recommend them for sure. Thanks again for all the hard work.may God bless you guys. I love my car ????

Ed bug guy

Jan 16, 2016

Kim Harbaugh was a wonderful sales person, she kept me up to date on all the deal from beginning to end. She found a lot of discounts that I was due to receive. I had received another price at another dealer and Suburban was the best deal. I got more for the money and a lower payment thanks to Kim and Suburban. I will recommend her and Suburban Cadillac to all my friends, family and business associates.. 5 star rating with me.

sherry

Jan 8, 2016

Thanks to my sales rep, Tim Dalgleish, my experience was great. I was deciding between two different vehicles and the reason I chose Cadillac again was directly related to Tim's service.

Lululexie

Jan 5, 2016

Ellen made the experience beyond amazing!! She is by far the best car sales person we have ever dealt with by a long-shot. She is genuine and so amazing!We would highly recommend her and the dealership. Also the sales manager Ricky was just great in getting us approved quickly!!

MARK

Jan 5, 2016

I was very pleased and comfortable with the entire transaction. From the start, I felt as if I were standing in front of them and got total honesty. I would highly recommend this dealership for anyone.

deana4579

Jan 4, 2016

We worked with Tim Dalgleish and he did a great job. We needed a vehicle fairly quickly to take advantage of a supplier incentive and Tim found us what we wanted and the deal was done in a couple of days. He also spent quite a bit of time with me in the vehicle explaining all of the features before I drove away, which I appreciated!

happy

Jan 2, 2016

Started looking for a regal and ended up with a taurus. Had great interaction with Ricky Kelel and Bo White. This is the third car we have purchased fromSuburban over the years.

NewCaddyOwner

Jan 1, 2016

Great experience. Very professional salesmen and very very knowledgeable about their products.

Greg

Dec 30, 2015

Ellen was great to work with, she was very quick to answer emails and even called after hours with answers. She found the car I was looking for and had it ready for me very quickly. This is my second vehicle from this dealer, and Ellen is the reason I came back.

Ron T

Dec 30, 2015

Pasquale Lovasco did an EXCELLENT job at getting my wife's SRX from another dealer and at the right price point for our lease. Pasquale is both professional and personable in his approach and I would highly recommend anyone to deal with him. Great job Pasquale!!!Ron T

Donald

Dec 28, 2015

We were searching for a new SRX and dealing with Tim Dalgleish. Tim is an excellent salesman to work with, his knowledge about the vehicle is superior. Before we left the dealership with our new SRX he walked us through everything there is to know and operate the vehicle. I would refer everyone to Tim for future opportunities. Thanks

Heidi

Dec 28, 2015

Ellen's customer service was superb! I called asking about a lease pull ahead, she put me in a SRX with a great payment and I came in the next day to pick it up! She will be my new salesperson going forward with my business! This is my fourth Cadillac and the first at this dealer, the atmosphere and everyone I spoke with were so friendly! Thank you!

Alex40

Dec 25, 2015

I came to this dealership just to check, if I can afford to lease a new SRX. I was lucky to meet Tim Dalgleish. He make me offer I can not refuse. He went through all possible discounts to check if they could be applied to my case. Next day I have called 2 more dealerships to compare their prices and was surprised, how their offers were much worse than one I get from Tim.I want to thank Tim Dalgleish and Tom Brown for their professionalism.

Brave Fire

Dec 24, 2015

Upon closer inspection, the dealer found flaws with our original choice, found us an even better deal. Got a great value for our trade in. Classy team. Character, honor, and integrity are rare in this industry, and this place had it all! Buying our next vehicle here too.

Ltredfearn

Dec 22, 2015

This is our fourth Cadillac that we have lease from Roger Pitman at Suburban Cadillac. Each time the experience keeps getting better and better. I'll call Roger, explain to him what we're looking for and when I arrive at the dealership he has a vehicle ready for me to test drive. Suburban has such a large inventory, that I've always found the vehicle that I wanted. As for the leasing process, Roger and other staff at Suburban make it a pleasure to get into a new vehicle. Great Job!!!!!

buickFan

Dec 14, 2015

I had a great experience, Neil was very helpful and Don was able to get me a good finance rate. Thanks

Mike222528

Dec 14, 2015

I was actually contacted by Ellen about leasing a vehicle as I had spoken with her previously about discussing this month. It was nice that she remembered to call me and had some options ready to review when she called. I told her exactly what I wanted and the same day we had the payments worked out and the car ready to go. I went and picked up 2 days later. Process was very easy. I was at the dealership less than an hour for the entire leasing process. Will definitely go to Ellen for my next lease.

jln

Dec 11, 2015

One of the best experience's that one could ever want in buying a new car. Kim Harbaugh did an excellent job of managing us through the process. She was great.

New Car

Dec 10, 2015

The purchase of our new vehicle was great, the review from Tim Dalgleish was exceptional, he made sure we understood all of the vehicle options, I definitely will buy from him again.Linda Rewalt

Gina

Dec 6, 2015

The professionalism and customer service are exceptional at Suburban Cadillac. I felt like they were working for me, and no cheesy sales tactics. Rick, my salesman, made it his personal mission to find me the colors and options I wanted! They also beat everyone's price up front without any haggling. We were introduced to the service department and felt they were just as passionate about taking care of customers as the sales department. Overall, it was an exceptional experience!

Smokey22

Dec 4, 2015

I would highly recommend this dealership. The salesperson Kim Harbaugh got us the best possible deal on our new Buick! We will do business with her and Suburn in the future!

Judy

Dec 2, 2015

I was very pleased with my salesperson, Tim Dahlgleish. He was able to help me decide on the car I thought I wanted within two days. We closed on the lease a few days later! He was very knowledgeable and handled everything in a professional yet approachable way. So far, I love my new Buick Encore and will steer any friends looking for a car in Tim's direction!

Artist

Nov 30, 2015

Was looking to buy either a terrain or SRX Cadillac....:salesperson was great no pressure sales approach.....let product speak for itself.....the whole experience was pleasant......thank you

Ruthanne

Nov 30, 2015

This is the 2nd car I have leased through Suburban and Kim Harbaugh. I've had 2 excellent experiences and Kim makes the process very easy, efficient and professional! I would highly recommend Kim and Suburban!PS I also purchased "wheel and tire protection but the rating screen would not let me check that box!

george

Nov 27, 2015

Saw a car online and went to the dealership. We met Corey Taylor...talked to him...test drove the car and bought it!Corey was wonderful...answered all of my questions and was very helpful and friendly!! Thanks Corey!!

Terry & Heidi J.

Nov 15, 2015

We have been looking for a "Used" but "Newer" vehicle than what we currently have to ease the burden of transportation in our household for a few weeks now. We looked at MANY vehicles online and even went to see and Test Drive a few as well. Every one we looked at was either Too many miles, Too many dents or Too much money for our budget but at the end of the day...NONE of these deals felt right. But we decided to give it one last try and we're GLAD we did. My wife found this FULLY LOADED Cadillac CTS4 on the lot at Suburban Cadillac Buick in Troy, MI and so we decided to go take a look. Not knowing what to expect...we both had doubts. The staff there is PHENOMENAL. Did I say PHENOMENAL? YES I did. We were introduced to JIM KOLACZ, our sales consultant and he was the absolute best!!! We told Jim what we were looking to do and Jim just seemed to know EXACTLY how we were feeling and he was completely in tune with what we were trying to accomplish. He brought the vehicle to us and before he showed it to us...he drove it through there on site Car Wash. Talk about SERVICE!!! He told us to take it for a spin and when we return, he'll go over every facet of that vehicle for us. Needless to say my wife and I were SUPER IMPRESSED at this point. When we returned....the ULTIMATE EXPERIENCED continued. Jim introduced us to his Manager BOB WHITE who was just like Jim. Very Friendly, easy to talk too and NOT in any way being PUSHY like other sales people can be. As a result of all this 5 STAR treatment that my wife and I received...We PURCHASED that vehicle from JIM KOLACZ and the entire Suburban Team there in Troy, Michigan. I CANNOT thank JIM, BOB and DARREN enough for giving my wife and I what I call the "ULTIMATE EXPERIENCE"!!! You gentlemen have given "CAR BUYING" a whole NEW meaning!!! I feel that I cannot do justice to these gentlemen when it comes to describing our experience at Suburban Cadillac Buick of Troy, MI but I will tell you that we WILL be buying ALL our future vehicles from Jim and Bob and we will recommend their establishment to our family and friends. Do yourself a favor....if you're looking for a NEW or USED vehicle, go see the gang at Suburban Cadillac Buick in Troy, MI. You'll will walk away AMAZED and feeling like you're WALKING ON AIR!!! Thanks again Jim, Bob and Darren for going above and beyond any expectations that we ever had. You've not just made Customers for life....you've made FRIENDS too!!!

John S

Nov 14, 2015

One of the best buying experiences I've ever had buying a car. Lots of people involved, all very helpful.

rjk3470

Nov 13, 2015

First time buying a used vehicle. Neal was very helpful and didn't try to push me towards any vehicle in particular. I had even gone so far as to purchase a vehicle, put a deposit on one, walked out and saw another vehicle and bought that one instead. Neal didn't even blink and said, "No problem". Time will tell when buying a used car, but no regrets so far.

rosenic

Nov 11, 2015

This is the third car I have leased from Suburban Cadillac. My Salesman is very knowledgeable and helpful. He is very efficient.

jsliwa

Nov 6, 2015

This is my 2nd vehicle leased from Richard Hehn at Suburban. I provided him informationon the color/model of Regal I wanted and he found the exact match! He delivered thevehicle to my place of employment at the exact time he said he would. He definitely is thereason I will return to Suburban for my next vehicle.

Connie Fortner

Nov 5, 2015

I love my new Buick Encore! Very comfortable and fun to drive. Kim Harbaugh was great to work with and found me a great car. I highly recommend her and all the other sales people!

my new Encore Connie194

Nov 5, 2015

I love my New Buick Encore! Very comfortable and fun to drive! Kim Harbaugh was awesome and found me the perfect car to meet my finical needs. I highly recommend Kim and all the other salespersons! I will be back when my lease expires.

Gisela DLC

Nov 4, 2015

My experience with Suburban Cadillac Buick has been fantastic. Everybody there that I have dealt with was knowlege, friendly and courteous. I am especially pleased with the professional conduct and service provided by the Sales Manager Rick Kelel and the great sales Dan Negip. You make my day and I'm very happy with my new Cadillac!! I will be a returning customer :).

supercollider

Nov 2, 2015

Just bought a new ATS Coupe - it is a great car - my experience was great as well - Pasquale LoVasco did a nice job getting me in and out and explaining all the features - highly recommend -

Brent

Nov 1, 2015

I highly recommend my sales person - Ellen Buday. She did an absolutely amazing job. Took care of everything flawlessly. With respect to my lease turn in, she worked with the bank to coordinate an early turn in, fixed some body damage, and worked with the glass people to fix a stone chip. With respect to the new lease, she searched the cars on hand and those at other dealers to find exactly what I wanted. She even went from car to car in the lot in the cold and wind to find the interior that I was looking for! Ellen went out of her way to deliver exactly what I wanted on great terms. On the delivery day everything was ready early and I was on my way in no time. I'm going to recommend Ellen to everyone I know. By far the best car buying experience I've ever had.

brent

Nov 1, 2015

I highly recommend my sales person - Ellen Buday. She did an absolutely amazing job. Took care of everything flawlessly. With respect to my lease turn in, she worked with the bank to coordinate an early turn in, fixed some body damage, and worked with the glass people to fix a stone chip. With respect to the new lease, she searched the cars on hand and those at other dealers to find exactly what I wanted. She even went from car to car in the lot in the cold and wind to find the interior that I was looking for! Ellen went out of her way to deliver exactly what I wanted on great terms. On the delivery day everything was ready early and I was on my way in no time. I'm going to recommend Ellen to everyone I know. By far the best car buying experience I've ever had.

fcarswe

Oct 29, 2015

I went to Suburban with a specific price range and car in mind and left with just that! I attempted to work with several dealers prior to stopping at Suburban. I'm pleased to say Suburban should have been my first stop. Kim Harbaugh was my sales agent and I look forward to working with her again once my lease has ended. Great customer service and genuine concern is what I felt from the time I entered the building. :)

Fcarswe

Oct 26, 2015

I went to Suburban with a specific price range and car in mind and left with just that! I attempted to work with several dealers prior to stopping at Suburban. I'm pleased to say Suburban should have been my first stop. Kim Harbaugh was my sales agent and I look forward to working with her again once my lease has ended. Great customer service and genuine concern is what I felt from the time I entered the building. :)

Jason B

Oct 23, 2015

Rick Kelel was a great salesperson. Listened to what I was looking for, helped target the right car and went out of his way to find the right car. Nice to work with a professional sales person. The dealership was friendly, flexible, and not to pushy on selling extra "stuff". Would recommend this dealership and would go back again. Finally - a good car dealership experience.

jason b

Oct 23, 2015

Rick Kelel was a great salesperson. Listened to what I was looking for, helped target the right car and went out of his way to find the right car. Nice to work with a professional sales person.The dealership was friendly, flexible, and not to pushy on selling extra "stuff". Would recommend this dealership and would go back again. Finally - a good car dealership experience.

Katrina

Oct 20, 2015

The service was great and I was able to lease the vehicle I wanted. DeeAnne is the best and very friendly along with providing quality service.

Susan

Oct 19, 2015

Impeccable service, my salesperson Ellen Buday is a rock star! Truly on top of her game. Thanks for your diligence, Ellen! Great job!

Jackie

Oct 16, 2015

I just purchased my fourth Buick from Suburban. Dan Negip was great to work with and I got a great deal. Dan showed me how to use all the electronics in the car which are awesome. Everyone I have met at Suburban over the years has been very helpful including the service department.

Jackie

Oct 15, 2015

I just purchased by fourth Buick from Suburban. Dan Negip was great to work with and I got a great deal. Dan showed me how to use all the electronics in the car which are awesome. Everyone I have met at Suburban over the years has been very helpful including the service department.

Trophydude

Oct 15, 2015

I just picked up my used Cadillac DTS from Suberban Cadillac Buick and I must say that my experience was fantastic. My salesman, Kim Kolacz was proof that experience is important. Jim did not sweat the little things and made me feel very comfortable throughout the whole process. I was trying to avoid buying a used car from a dealership just to avoid the "Sales Pitch". It ended up being a very pleasant and no preasure experience. I wouyld definitely call Jim direct in the future and let him find me a car.

Trophydude

Oct 14, 2015

I just picked up my used Cadillac DTS from Suberban Cadillac Buick and I must say that my experience was fantastic. My salesman, Kim Kolacz was proof that experience is important. Jim did not sweat the little things and made me feel very comfortable throughout the whole process. I was trying to avoid buying a used car from a dealership just to avoid the "Sales Pitch". It ended up being a very pleasant and no preasure experience. I wouyld definitely call Jim direct in the future and let him find me a car.

sessionman

Oct 12, 2015

Great service, no pressure, kind staff, they showed patience with us, they went out of there wayto make sure we were satisfy with the sale.AND they blessed us with a night out.+ient

Riddle1925

Oct 10, 2015

Amazing service from Neil Wozniak and his team at Surburban Cadillac Buick! I will make the 2 hour drive to do business with them again! I recommend them to all of my friends and family! Thanks Neil and Tom Bush!

riddle1925

Oct 10, 2015

Amazing service from Neil Wozniak and his team at Surburban Cadillac Buick! I will make the 2 hour drive to do business with them again! I recommend them to all of my friends and family! Thanks Neil and Tom Bush!

Sarosh

Oct 9, 2015

Travis was a pleasure to deal with! Kept me in the loop and made sure all of my concerns were addressed.

CandiceJo

Oct 9, 2015

I have had some awful luck when it comes to getting a new vehicle, but everyone was fantastic and extremely helpful as work as honest and up front about what I was purchasing. Ricky Kelel was the main sales associate I worked with, and he was very understanding of my situation financially, being a single mom and all, as well as coloring and playing on the rolly-chairs with my daughter, as I went through the financial and paperwork-portion of the process. I would highly recommend them and will definitely be checking there first when I'm on the market for a new car again.

gasawaye

Oct 6, 2015

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Ramigu

Oct 3, 2015

Rick Hehn did a great job with my recently acquired SRX, very good experince I will be back to replace my other car.

Professional

Oct 3, 2015

I went to the dealership with significant requirements on the vehicle that I was interested in and the monthly payment range I wanted to stay in. Kim, was very professional and she immediately got to work to meet my requirements.Also, she took the time to familiarize me with the dealership. Good job Kim!!!!

Lon K

Oct 1, 2015

Salesperson, Ellen Buday, made the purchase process very pleasant. She gave the impression of trustworthiness and knowledgeable on the product.

nmnofar1

Oct 1, 2015

Came in on a Saturday, made the deal, financed and walked out on Monday nightVehicle had small issue, dealer was very responsive and had it resolved in a few hours.

Khardy

Sep 30, 2015

Great service from Kim. It was a very nice experience. The process was quick and Kim anticipated what needed to be done to help streamline the leasing process.

Neville Nofar

Sep 30, 2015

Came in on a Saturday, made the deal, financed and walked out on Monday night Vehicle had small issue, dealer was very responsive and had it resolved in a few hours.

NinaHolden

Sep 29, 2015

Bob Robb provided excellent and professional service. He was responsive to my needs, found me the car I wanted and worked within my time and price range.

ErichK

Sep 28, 2015

Just bought a new 2016 SRX from Kim Harbough at Suburban Cadillac and the buying process was wonderful, very easy to deal with. She did a great job finding the car I wanted.

Jimmy

Sep 28, 2015

Wonderful deal, wonderful car, great price....unbelievable salesman...Tim Dalgleish- Suburban Cadillac Buick. " I hate buying a car "........but Tim made it a great experience... I greatly recommend you see Tim before you make a deal else ware... for his service and deal is unbelievable.

Jimmy

Sep 28, 2015

Wonderful deal, wonderful car, great price....unbelievable salesman...Tim Dalgleish- Suburban Cadillac Buick. " I hate buying a car "........but Tim made it a great experience... I greatly recommend you see Timbefore you make a deal else ware... for his service and deal is unbelievable .

Ace Lipka

Sep 22, 2015

Best and easiest car buying experience!! I talked to Pasquale Lovasco for the first time (never met him before) at 5:30pm on a week night explaining what I was looking for, he called me back within 20 minutes to go over pricing, I went to look at the car by 7pm, and was driving home in my new Enclave by before 8:30pm! No pressure and he was very easy to work with! Ill be recommending him to family and friends from now on.

smengle

Sep 21, 2015

Excellent experience working with Tim Dalgleis. No pressure. Tim was very knowledgeable about the product he sold us and took lot of time explaining all the functionality of the car before we drove off the lot. Would definitely work with Tim in the future.

cmaniaci

Sep 17, 2015

I had a great leasing experience at Suburban Cadillac Buick this week. I traded in my Enclave and leased another one! Just called my salesperson Pasquale LoVasco told him what I was looking for in my Enclave price point and all and he found one!!! AND delivered it to my home in the evening. I just love how beautiful and comfortable my Enclave is - you can also fold the seats down and carry just about anything in the back with three kids this SUV is prefect! I love it and thanks again Pasquale LoVasco

bigpgross

Sep 15, 2015

Ellen Buday (Zamjahn) at Suburban Cadillac Buick was great to work with. She understood our needs and went above and beyond finding the right vehicle for us with great communication along the way. I'd highly recommend this group of people, especially Ellen.

C. Harlow

Sep 15, 2015

Tim made the lease turn in very fast and easy. With all the extra time, ended walking out with another Cadillac lease. Tim Dalgleish was very knowledgeable of the models and was very informative when it came to learning the new options on the car before we left the lot.Once again very nice service, fast, knowledgeable and friendly.

Maw40

Sep 15, 2015

Have had Bob Robb as our salesman for several Buick purchases. Knows what we like and is very helpful at explaining new features. Would recondite him and this dealership to anyone.

beautiful buick

Sep 13, 2015

I went happily on my way from the Suburban Cadillac Buick dealership with my new Verano thanks to Kip Rice who patiently went over all the features of my car, answered all my questions, and assured me that he would be available to answer any other questions/problems that I may have. I would recommend Kip and Suburban to my friends when they decide to purchase a car.

Carshopper

Sep 11, 2015

Dropped my car in the morning, got the loaner's car to work. Next day, the repair works are all done. I was notified by the service rep of the status of the repair during the day. Everything went well

mark webberly

Sep 9, 2015

Bob Robb at Suburban Buick Cadillac is the Best Car Salesperson in the State of Michigan. He has a great knowledge of his product and outstanding customer service. I'll recommend him to anyone looking for these vehicles.

Flower310

Sep 1, 2015

Dan Negip was our sales rep and proved to be very knowledgeable and patient. He was not the first sales rep we visited but he gave us the best deal. He took his time with us and no pressure

Jim F

Aug 31, 2015

Have purchased or leased about 12 cars from Kip Rice over the years and service has always the same "outstanding"

deniseprop

Aug 31, 2015

Kim Harbaugh was great and very helpful. She was very respectful of my time constraints. Very knowledgeable about the vehicle and available anytime for a question.

hank48357

Aug 30, 2015

Have been buying and leasing vehicles from Suburban (Rick Hehn) for 35 years. Have also purchased from other Suburban dealerships. The service by the sales staff is outstanding and the service staff in prepping and maintain the vehicles is excellent.

reggiereg

Aug 30, 2015

i called ricky kelel on a wednesday told him what i was looking for, cadillac off a lease, i looked at the car on thursday, friday morning he had all the paperwork ready and i was good to go. no hassle very helpful especially with extra options i had forgotten about

antiquegogo

Aug 29, 2015

Rick Hehn truly made me feel at ease and comfortable with the whole process of purchasing my first new car. I couldn't be happier! Thank you Rick!

suziepr

Aug 28, 2015

Kip Rice had all of my paperwork ready when I arrived to sign my new lease. The process was seamless and he was extremely helpful. When I had a question the next day, he was quickly available to help me. Would highly recommend him!

Barbara proud Encore owner

Aug 27, 2015

Recently I leased a Buick Encore from Suburban Cadillac of Troy. My salesman was Bob Robb who is one of the the best sales representatives out there. I leased a Cadillac SRX from him years ago and had many problems with it. Not the dealerships fault nor was it Bob's problem. I knew if I ever wanted to lease another car from the Suburban Cadillac of Troy, I would only go to Bob Robb. This time around I wanted the Buick Encore in particular color. He tried to find one out there, but couldn't so he went to my next choice and got the car for me. My brother was with me at each visit and was totally impressed with Bob and everything about the dealership. If you want a car from this dealership, I highly recommend Bob Robb.

Gene

Aug 22, 2015

James Hunter is a true professional. From the very start of the process, all of the way through the vehicle delivery, he was very responsive and knowledgeable about the Cadillac brand. James made the experience very pleasant. Outstanding job.

Tlcampbell

Aug 20, 2015

Kim Harbaugh was extremely friendly, professional, and her attention to detail was outstanding. She made purchasing my Cadillac Escalade an absolute pleasure!! Highly recommend working with her and this dealership!

Cruzchik

Aug 19, 2015

Bob Robb consistently finds the vehicle I am looking for. This is my third Cadillac. I have enjoyed the ease of the process and the professionalism I have encountered. I will be back again in two years for my next Cadillac and would definitely recommend Bob.

Cadillac Man

Aug 18, 2015

Just leased a Cadillac SRX and was delighted at how effortless it was to complete this transaction. From start to finish Tim Dalgleish at Suburban Cadillac Buick took care of me. Most of my preliminary inquiries were handled over the phone and once it was determined as to the vehicle I was to secure it was a very quick visit to complete the paperwork. Tim Dalgleish then spent at least 30 to 40 minutes with me setting the car up and showing me how the incredible technology works and making sure I left with my seat, radio and dash board controls set to my liking. Great service, great guy, great experience! Don from Troy MI

Ken

Aug 17, 2015

Just picked up our new enclave Friday afternoon and Drew Knobloch was the salesperson that took good care of us. We found the people at Suburban were very friendly and Professional.

Ken

Aug 16, 2015

We ordered a 2016 Buick Enclave just the way we wanted it and it was picked up Friday afternoon and we found the dealership and all the people very friendly and professional. Drew Knobloch was the salesperson and he took great care of us.

Sandra Carmack

Aug 15, 2015

Just picked up our new ats. It was one of the best dealing with a dealership I have ever had. Andrew Knobloch, the salesman was awesome. Neal Wozniak took care of the trade in we had. Both sales people were very professional.

George Elwell

Aug 14, 2015

My experience at Suburban Cadillac was awesome because of the service I received with my previous Cadillac. Kim Harbaugh was my sales consultent on my Buick and was very professional. She made sure I understood all my options available with this car.

Fady0731

Aug 10, 2015

James hunter was a great salesman. Helped me to find the perfect vehicle. Overall great service.

Ms. Williams

Aug 10, 2015

Everyone who I came in contact with at the dealership was very helpful and friendly. Everyone went above and beyond making sure my purchase went as smoothly as possible.

Docretina

Aug 9, 2015

Made car buying easy processTook care of all the details without worryDelivered as promised....Would recommend highlyWould do business againRick Heyn my dealership comtact

jay&barb

Aug 5, 2015

buying a car could not have been a more pleasant experience than what we had at Suburban. This of course was entirely due to the sales team we worked with: Neil Wozniak and Bob White. Both focused on doing whatever they could do to help us out and in that process ended up selling us a car. Bravo!

Pete Clemens

Aug 4, 2015

Neal Wozniak did a great job closing the deal that put me into the exact car that I had been researching. He made the entire process effortless!

Jimmy1234

Aug 2, 2015

Salesman Kip Rice was terrific to work with and best of all I LOVE my new CTS. It could not have been better. I'll recommend him and the dealership.

Ruth L Rosenfeld

Aug 2, 2015

Bob Robb was a very helpful and easy to work with sales Rep. He took care of my interests very well. I would recommend him.

Jassmine

Jul 31, 2015

My recent experience with Suburban Cadillac Buick may not have started out well, however I have to admit my expectations were definitely met and Im absolutely satisfied with the service I received. I had my car serviced as my radio stations were intermittently changing. This may have happened in total about 10% of the time I would drive my vehicle. Not often to say the least, but often enough to have it checked. I contacted Suburban Cadillac Buick and spoke with Tom Lisk, my service advisor. Tom assisted with servicing my SRX a few weeks back and provided exceptional service by ensuring my air conditioner was fixed. Tom scheduled service for my car the next day; he had a rental vehicle waiting when I arrived. 26 hours later I was able to pick my vehicle up. There was a minor hiccup upon me retrieving my car, however Dan Maniaci, the Service Director was notified and he ensured everything would be taking care of. Dan was open to hearing my concern and addressed my issue swiftly. I was impressed with the service I received from Tom (once again) and Dan. Assisting customers that may be disgruntled regarding service they received is never a fun job. Having the right individuals in place to handle these situations is imperative to ensuring your customers will return. Hearing, youre satisfaction matters and youre a valued customer is appreciated. However showing me is putting words to action. <<<That right there, is what it is all about! Thank you again! Regards, Satisfied Customer

nancy1

Jul 31, 2015

It was such a pleasure to deal with Dan. Nothing was too much for him to answer or take the time to find out. He made buying a car very easy, and handled the return of my Lincoln. I feel very comfortable to go back for another lesson on my CTS.

SRXCadillac

Jul 31, 2015

Tim Dalgleish is an oustanding sales associate. He listens to your wants and needs and made the process of purchasing a new vehicle go smoothly!!Tim was very patient explaining the features of our new SRX and went above and beyond. We are so happy:).Thanks Tim

Felix G.

Jul 30, 2015

Drew was outstanding in helping me pick the car I was looking for with the options I wanted. Great experience, I will not go anyplace else,has been my favorite dealership also for service for the last 14 years!

oldfart

Jul 30, 2015

Drew made it very easy for me to pick the car I wanted with the options I wanted. Outstanding sales experience. I was also greeted by the Manager John who made sure I was treated right and I certainly was. Thank you!

Rose Wysiecki

Jul 29, 2015

After an accident, where my car was totaled, I found myself at Cadillac Buick of Troy. My lucky day! Ellen Buday was so friendly, helpful, and informative. She took care of every last detail! I really loved that, all I had to do is drive away.

'SUVer"

Jul 22, 2015

Everything went very well. Cory, our service rep. was very efficient, professional and made us feel special. Our vehicle is happy with the service. Thank you.

Cyndi Thomas

Jul 18, 2015

I highly recommend working with Drew at Suburban. I purchased a new SRX without any pressure whatsoever in record time. Drew walked me through the details of learning the vehicle and the dealer operations for future service. The team was very unhelpful and professional and responsive.

ATSCadillac

Jul 15, 2015

As soon as I walked into the showroom, I was immediately warmly greeted by the receptionist who within minutes introduced me to a sales person. Within 15 minutes, I was test driving a vehicle. Within 30 minutes I had price points that were extremely competitive. Within one day, I was driving off the lot with a new vehicle. Exactly what I wanted, at the right price point. Tim Dalgleish was extremely thorough in reviewing every detail of the car. Outstanding service. You have a customer for life.

Turbo Tom

Jul 13, 2015

Pasquale LoVasco at Suburban Cadillac Buick was a great help in assisting us to select a new car. He showed us several cars and then helped us narrow the choice to a 2015 Buick Regal. He answered all of our questions and was very patient in explaining all of the new features on the Regal. We had a good experience and are delighted with the car.

dtaylor

Jul 11, 2015

Andrew Knobloch was my sales contact for leasing my new 2015 XTS Platinum vehicle. I have been a customer of Surburban for many years and they have always made the experience of leasing and/or service a pleasant and accommodating experience. I was approached by many other dealerships as my lease was ending, however, I chose to be loyal to Suburban as they have served me well for well over 15 years. Andrew was extremely courteous and responsive to all my requests and questions during the process. Thanks Andrew Knobloch and Suburban Cadillac.

EBIUNDO

Jul 11, 2015

My salesperson, Kim Harbaugh, was awesome to work with. She was very helpful and made the sales experience a very good one for me. She was very considerate of my time. Tom, the finance guy, was also great! I have lived in lots of different cities throughout the US and Suburban Cadillac service department is one of the best service departments I have had the pleasure to experience. Simply great service. In addition to Kim, the high quality of service I have experienced over the last three years was yet another factor why I came back and purchased another Cadillac.

beo-9000

Jul 11, 2015

My salesperson, Kim Harbaugh, was awesome to work with. She was very helpful and made the sales experience a very good one for me. She was very considerate of my time. Tom, the finance guy, was also great!I have lived in lots of different cities throughout the US and Suburban Cadillac service department is one of the best service departments I have had the pleasure to experience. Simply great service. In addition to Kim, the high quality of service I have experienced over the last three years was yet another factor why I came back and purchased another Cadillac.

debeukan

Jul 9, 2015

Mr. James Hunter was excellent in helping me with my selection . Suburban Cadillac has been my choice for at lease twenty years . The Staff Is the best . Thank You

jmk0728

Jul 6, 2015

Recently purchased a vehicle from Jim Kolacz at Suburban Cadillac/Buick, and it proved to be the easiest, friendliest buying experience I have had to date. Everyone was super professional, and easy to work work. Tom Bush, the business manager was also exceptional. Thanks again to all!

Jagoda Bradley

Jul 2, 2015

Because of experience I had, and salesperson I worked with. I am in sales and i like people who are not pushing you to get what they want out of sale,but work with customer and their wants.

Kinjorski4

Jun 27, 2015

Thank you to Dan Negip for finding me my amazing new luxury vehicle. Especially for taking the intricate time to walk me through all the magnificent details and functions that are in it. I called him twice so far for reminders of how things work and he was right there ??walking me through. I love my Cadillac SUV!!!-Terri

Nilesh Shah

Jun 24, 2015

My sales person was Kim Harbaugh at Suburban Cadillac Buick of Troy. Just leased a 2015 Cadillac SRX from her. She was awesome, friendly and professional. This is my 2nd lease from her. I would never go to anyone but Kim. Thank you, Kim for treating me like a royal customer. Nilesh Shah

NofalP

Jun 24, 2015

Buying a car is something I actually loathe doing. I don't mind one bit parting with my money but it's how I feel when I part with it that matters to me. DeAnne is easily, easily the easiest person I've ever dealt with while buying s vehicle. She is professional, definitely customer-friendly and flexible but fair. And fairness is what should govern such s process. Thank you, DeAnne for my wife's beautiful vehicle, she absolutely loves it!!!

Donna

Jun 23, 2015

The Best Cadillac Dealership anywhere. Roger P. did a great job and was very professional. The whole sales department and all the Finance people were fantastic. No need for me to ever go anywhere else

kevo305

Jun 23, 2015

I have never bought a car before i have heard horror stories before. I can honestly say Ricky made this process painless and enjoyable! I would recommend him to everybody i know. He is trustworthy and friendly. This is a huge purchase in my life, yet he made it simple. Gave me his professional opinion and i felt like i could trust him for the start. Thank you Ricky Kelel!

MTJT

Jun 22, 2015

I just bought my third car from Dan Negip and I couldn't be happier. I started buying from Dan about three years ago after a bad experience at another (closer) Cadillac dealership and have never looked back. The superior cleanliness of the vehicle, along with the step by step walk through of everything about the car, will keep me coming back to Dan and Suburban for a long time.

carol m

Jun 21, 2015

Ellen Buday was a great sales consultant...low key, no pressure but very helpful and informative in guiding me through my first lease experience. She provided a very thorough tutorial on setting up and using the many SRX features. I love my new Cadillac!

pat&cindy

Jun 20, 2015

This has been an excellent buying experience. Everything was handled professionally and exceeds our former buying experiences at other OEM's. The paperwork was kept to a minimum but was reviewed very carefully, we are extremely satisfied with the way we were treated by Rick Hehn.

CHANDLER2

Jun 19, 2015

BOB ROBB WAS THE BEST! HE WAS VERY HELPFUL AND MADE ME FEEL COMFORTABLE WITH MY TRANSACTION. I WOULD HIGHLY RECOMMEND HIM. MY NEW CAR IS GREAT! SUBURBAN IS A CLASS ACT!!!

lookingforanewride

Jun 17, 2015

Our experience at Suburban was wonderful from the initial test drive to the sale. Our sales representative was Bob Robb and we valued his straightforward, no-pressure sales approach. He really went above and beyond with his service and even washed our current car while we test drove the new one. We certainly will be back!

lovemysrx

Jun 15, 2015

Buying a car is as painful for me as trying on bathing suits! My experience last week at Suburban Cadillac working with Tim Dalgleish has changed that. From start to finish the experience was effortless and pain free. Tim has a long history with Cadillac and I think his pressure free approach comes from his extensive knowledge of Cadillac as well as his excellent people skills. Tim is very perceptive and understood what was important to me and gave me the information I needed to make my decision. I highly recommend finding Tim Dalgleish at Suburban Cadillac of Troy to buy your next car.

Iramon

Jun 14, 2015

Routine maintenance was performed in a timely and professional manner.

msharer

Jun 14, 2015

Sabrina Hitchcock and Ellen Buday go above and beyond,would recommend both of them when you are considering buying or leasing a new car,they don't pressure you at all

Carguytim123

Jun 13, 2015

No hassles no back and forth to managers ,extremely knowledgable and likeable salesman, convient location. The salesman Tim Dalgleish was just great,took his time explained everything ,no pressures just a great experience..

jconners1000

Jun 13, 2015

The entire transaction went according to plan. Sales person( Rick Hehn ) was very knowledgeable on an extremely sophisticated vehicle (Cadillac CTS ). I have done business with this dealership for many years and I have always been delighted with the service.

"Impatient"

Jun 12, 2015

Pasquale LoVasco was my salesman. He was exceptional! He was able to direct me over the phone through most of the process. He was very considerate of my time. I brought my wife to the dealership the first vehicle he showed her was perfect. She loves it!!!! We were in and out of the dealership in about 2 hours including the test drive.Thanks Pasquale and Suburban Cadillac Buick.

Don & Kay

Jun 12, 2015

We had excellent experience for leasing my new 2015 SRX at Suburban Cadillac Buick. We would like to thank Mr. Andrew Knobloch who has been very honest, helpful and patient for providing answers and the information that we asked. We would highly recommend this dealership and the salesman Mr. Adnrew Knobloch. Thanks, Don & Kay

mmm

Jun 11, 2015

my purchase experience from start to delivery of the car was excellent. all my questions were answered accurately and quickly. the leasing information was explained in detail and easy to understand.

Richard

Jun 11, 2015

Everyone Helpful and my salesman was of helping me with making the right decision , notifying me of progressen of making , transporting,and prepping of my CRX.

Baddealerrevealer

Jun 9, 2015

If you buy a vehicle from this dealer make sure it's not at night, and that you take it to a mechanic make sure you check the engine light and ankle sure it working. They sell you a lemon and brake the law. MAKE SURE YOU TAKE ANY CAR YOU BUY HERE TO A mEcHanic or don't buy here.

Guilio Conti

Jun 8, 2015

I was very pleased once again with my experience at Suburban Cadillac Buick. This is my second car I have leased at this location and everything was top notch! Kip Rice took great care of me and made sure all my concerns were addressed. I would highly recommend this dealership to anyone looking to buy or lease a Cadillac or Buick.

Doug60

Jun 8, 2015

I recently purchased a Cadillac SRX and traded in my Chevy Equinox. My salesperson was Tim Dalgleish. Tim Dalgleish and the rest of the team made buying the car a easy, hassle free process. They gave me a fair price for my trade and made the buying process simple and quick.

prettyface765

Jun 8, 2015

I received excellent Service from Mr. Roger Pittman from the time of the initial contact and through the entire process. It was a pleasant experience.

MLS

Jun 3, 2015

The experience I had with Suburban Buick is by far the BEST service I've ever received in all the years of purchasing a vehicle through a dealership. This was my first purchase with Suburban and we will definitely go back to this dealership. Rick Hehn our salesperson went above and beyond and exceeded our expectations. If more dealerships provided this type of customer service, they would gain more customers and dispel the bad reputation they've unfortunately come to be known for. You have a customer for life!!

Jeff

Jun 2, 2015

We originally ordered a new Escalade ESV Premium in April of 2014. By October, we still didn't have a build date. Then, the Platinum version was announced, and we switched our order to another dealership. By May of 2016, we still didn't have a build date. Then, a friend of mine who has purchased vehicles from Kim Harbaugh at Suburban gave her a call (because he was tired of hearing about me not getting our truck) and it turned out she had the exact vehicle we were looking for: 2015 Escalade ESV Platinum, and we could pick it up the next day. My wife was thrilled, the vehicle is beautiful, and I got to look like the hero. Nobody wants to wait a year for a car like we did, but thankfully Kim came through to save the day.

Pappa

Jun 2, 2015

This is my 5th car from Kip Rice and the folks from Suburban. Honest, Professional, Great Experience, It could not have been easier to buy an Escalade.

jwiggint

Jun 2, 2015

We originally ordered a new Escalade ESV Premium in April of 2014. By October, we still didn't have a build date. Then, the Platinum version was announced, and we switched our order to another dealership. By May of 2016, we still didn't have a build date. Then, a friend of mine who has purchased vehicles from Kim Harbaugh at Suburban gave her a call (because he was tired of hearing about me not getting our truck) and it turned out she had the exact vehicle we were looking for: 2015 Escalade ESV Platinum, and we could pick it up the next day. My wife was thrilled, the vehicle is beautiful, and I got to look like the hero. Nobody wants to wait a year for a car like we did, but thankfully Kim came through to save the day.

pappa

Jun 1, 2015

Kip is the bestThis is my family's eighth car with Suburban in the last 5 years. Kip has been the salesman for all of them.Very ProfessionalVery HonestDelivers on what they promise

GLB

May 30, 2015

Suburban Cadillac employees are helpful and great to do business with. DeeAnne Brodsky always had my interests front and center. My cars, purchased or leased, have been priced to beat the market. You can't go wrong at this dealership.

JW

May 29, 2015

the sales person Ricky Kelel was very helpful,. dealing with Ricky and his manger Bob was a pleasure

dental guy

May 29, 2015

Don at Suburban Cadillac is great! He follows through in a timely manner with everything he says! This is truly a satisfying experience in this "fast" paced world we live in today! If you are in the market for a Cadillac, you owe it to yourself to see Don!

Caddy

May 28, 2015

We had an issue with our existing vehicle and the Service and Sales teams represented us beyond what was required of them. They not only did a great job in servicing our existing car, they helped us through the purchasing of a new vehicle as well. We could not be happier.

rosenic

May 27, 2015

I brought my car in for 3 recalls. My Service Consultant arranged to have a loaner available for me. My car was ready the same day, and my Service Consultant called me as soon as my car was ready. It was a great experience.

Silver Bullet

May 27, 2015

I must say job well done i had had a very good experience working with the team at Surburban Cadillac Troy Mi. They explain to me how they could help me get my dream car 2015 CTS 3.6. This is my 3rd Caduillac that i have purchase from this dealership and i will continue to also.

Jay

May 25, 2015

Roger Pittman made the buying experience extremely pleasant from the time we meet till we left the dealership with the SRX. He was very detailed in explaining the nuances of the vehicle. I would definitely recommend Roger

carguy

May 24, 2015

I just purchased a Cadillac CTS from Ellen Buday. Ellen was so wonderful to work with and extremely helpful. I had a very pleasant experience at Suburban Cadillac and the next Cadillac I get will be from Ellen Buday.

Lsaddle 8

May 24, 2015

Extremely happy. Kim Harbaugh went the extra mile with a lot of contact & searching for what vehicle I wanted. I am pleased & would reccomend her to anyone purchasing or leasing a vehicle.??????

Maurice Haskins 22

May 24, 2015

I had the best experience a customer can have they went over and beyond my expectation I would like to think Robert and Tom for everything they have done for me and I will spread the word and let everyone know if the need a car go to Suburbean Cadi Buick dealership thank u guys

Richard32

May 20, 2015

Was very pleased with my salesperson Kim Harbaugh, she went out of her way to help me and was high pressure, would recommend her to any of my friends.

R. Dalimonte

May 14, 2015

I am very happy with the way I was treated at Suburban. Kim H. answered her email and phone calls quickly and got me a fantastic deal on my lease and trade in. She went out of her way to make this a pleasant experience and hopefully I can use Suburban again for my next vehicle.

Carole2424

May 14, 2015

Nicest experience at a car dealership I ever had. Salesperson Kim Harbaugh was very pleasant and went out of her way to explain the whole process for me.

CTS Wagon

May 13, 2015

The whole crew at Suburban Cadillac is fantastic. My salesman for close to a decade, Bob Rob, is one of the best! He is patient and calm, which makes the whole process, whether it's a lease or a sale, enjoyable and fun. I have done multiple deals with him over the years and every time they have been great experiences.

CTS wagon

May 13, 2015

The whole crew at Suburban Cadillac is top notch. My sales man for more than a decade, Bob Rob, is one of the best. He goes beyond what is required and provides a calm atmosphere to help you make decisions. The financing staff is fantastic as well.

rdalimon

May 13, 2015

Kim was very helpful during the entire process. She worked hard to get me a good deal, walked me through all the paperwork and features of the car, and even answered questions after the deal was closed. I highly recommend her and this dealership.

vette

May 11, 2015

Recently leased a new CTS and Don was extremely helpful, patient and a pleasure to work with. I look forward to working with him in 3 years, and sending my friends to him. He is an asset to Suburban Cadillac. Very impressed with him.Thank again Don,Chrisvette329ataol.com

Rick B.

May 10, 2015

I got a good deal on a super clean '09 Outlook from Suburban Cadillac-Buick. Christine Rayis, their internet specialist, searched all of Suburban's locations for vehicles that matched what I had told her I was looking for. She found just the right one for me! I was then helped thru the buying process by Neal Wozniak, who was low pressure while answering all of the questions I had. Neal made it very enjoyable experience. I live on the west side of the state but Chistine, Neal and the rest of the staff at Suburban made it well worth my time to travel the 2 hrs to Troy!

Rick Barber

May 10, 2015

I got a good deal on a super clean '09 Outlook from Suburban Cadillac-Buick.Christine, their internet specialist, searched all of Suburban's locations for vehicles that matched what I had told her I was looking for. She found just the right one for me!I was then helped thru the buying process by Neal Wozniak, who was low pressure while answering all of the questions I had. Neal made it very enjoyable experience.I live on the west side of the state but Chistine, Neal and the rest of the staff at Suburban made it well worth my time to travel the 2 hrs to Troy!

Bobby & Donna Adams

May 7, 2015

We would like to thank Deanne Brodsky & team at Suburban Buick Cadillac. We recently leased a vehicle for the first time and everything was handled smoothly and very professionally. I would highly recommend this team for your next car purchase. Thanks Deeanne.

srose03

May 6, 2015

Not only do I love my new car, I love the outstanding customer service received from my sales person, Donald Schulte. He's a GEM!

VERY SATISFIED CUSTOMER

May 4, 2015

My experience was excellent, stress free and overall easy process. I shopped before I decided on a vehicle and when I met Deanne Brodsky I knew she was the right salesperson. She was very attentive, knowledgeable, professional and just provided overall excellent customer service. She made me feel like she really wanted to sell me a vehicle and that it was the right vehicle for me. The day I was wrapping up the deal a woman was talking with a salesperson a couple cubes over. I want to wait for her outside and slip her Deanne's business card.

Karim

May 3, 2015

Best sales person ever encounter last 25 years in Michigan.Very professional with excellent interpersonal skills.Certainly will come back to releese every 3 years!

Action

May 2, 2015

All fazes of the buying experience exceeded our (my wife & I) expectations by a landslide.Mrs. Buday was over the top. Her professionalism was unmatched by any other buying experience we have ever had and we are both sixty-six. We will never lease another vehicle from any other dealership.

Sherri

Apr 30, 2015

Purchased an SRX from Ellen Buday. She made the whole car buying process extremely easy and hassle free. She takes the time to thoroughly go over the vehicle and has a very pleasant approach in how she conducts herself.

Mike

Apr 30, 2015

Purchased an SRX from Ellen Buday. Ellen was very patient as I was getting prices from multiple dealers. She did end up offering the best deal and throughout the whole process she was very patient and thorough.

srose03

Apr 29, 2015

Donald Schulte is the BEST! Anyone looking for a "Suburban" anything, should go to Don. the service is unmatched.

mrescalde

Apr 27, 2015

Neal at suburban Cadillac was very helpful and assisted us with the purchase of our new escalade that we located online and made the drive to pick up.Along with the other staff that were very kind and courteous. I would recommend them highly to others and will be shopping there again in the future !

Robert Jones

Apr 27, 2015

Roger Pittman was easy to talk with and very methodical is his approach to customer satisfication.We have returned to this dealership after a four absence. I was not disappointed and will be back to purchase our 2017 Cadillac.

jenny

Apr 21, 2015

I just leased a car from Suburban Cadillac, the lease was very simple! thanks to Andrew Knobloch he made things very easy and simple his help was appreciated! Andrew is very experienced very knowledgeable and very helpful with the process , great service I will definitely go back to him for my next lease or purchase. love my Escalade!! Thanks Andrew

jenny1978

Apr 21, 2015

I just leased a car from Suburban Cadillac, the lease was very simple! thanks to Andrew Knobloch he made things very easy and simple his help was appreciated! Andrew is very experienced very knowledgeable and very helpful with the process , great service I will definitely go back to him for my next lease or purchase. love my Escalade!! Thanks Andrew

Buford

Apr 19, 2015

I just purchased a car from suburban Cadillac feels very good experience my agent's name was James Hunter was very knowledgeable and very helpful with the process it went smoothly and I enjoyed the lunch he provided for me after I purchased a vehicle. this is the second vehicle I purchased from suburban Cadillac. Suburban Cadillac has an awesome service department. Steven Buford

Julie0614

Apr 18, 2015

This lease was so simple. Even the financing. They arranged for my lease turn in to USBank, and I was in and out with my beautiful new Buick in no time.

AD

Apr 14, 2015

Don (Sales Associate) was friendly and treated me like a valued customer.

Tom Butwin

Apr 9, 2015

First service on the ATS was fast and efficient. Dealership was clean and modern.

Mark

Apr 1, 2015

What bunch of idiots , I asked for an appointment on Saturday to go to see a car , someone told me that they just received the car and they have to clean it first, so I scheduled an appointment on Monday with girl name Christine , then she called me Monday noon to tell me that the car is no longer available . Shame on you all

Volran

Feb 25, 2015

Danna in Service is wonderful. Although I have not had the best luck with the used CTS I purchased, she has treated me great with every repeat visit I have made to their repair shop. My last visit took 3 returns for the radio to be fixed because it needed to actually not be working for it to be diagnosed. On the morning it went out for the third time, Danna arranged for me to come right in, had the car taken to the service manager, and had me in a rental car - all within 15 minutes, when I didn't have an appointment. They are organized and treat their customers great.

Mr.Clean

Feb 24, 2015

When I leased my car a year ago I was very specific about getting in all wheel drive! The salesman said that would be in option and cost a bit more, I informed him I had to have it it was necessary!!!!! Then we talked about all the other features and almost a year later my car was getting stuck in 2 -3 inches of snow. Wow I said and checked out in the manual if it was indeed in AWD? No it wasn't! And when I called and told the management of what had happened he replied that I should have checked my paper work!!!!! Okay no problem I said but this will be the last time I trust this dealership

Anne1234

Feb 21, 2015

When I arrived at the showroom on February 16, I was searching for a new vehicle and was eyeing the Cadillac CTS but was open to all options available. I was not necessarily in a hurry, and could have easily left without a purchase. (I was planning to visit the Lincoln dealership afterwards to comparison shop.) It was important that I find a safe vehicle that worked for my family and was within my budget. From the moment Don Schulte greeted me, through the entire purchase process, Don listened and offered options that were very attractive and in the end, he found the SRX that is more than I had hoped for! Don's sales approach in particular was what made this sale go quickly. He was very respectful, and took his time explaining the vehicle and the sales process. Don was not at all pushy, showing me all the features and options while letting the vehicle "sell itself." If I had felt at any time that I was being pushed into the sale, my impulse would have been to walk. The additional incentives that were offered, made the deal particularly attractive, so I felt no need to check out the Lincolns. I am a professional woman and have been buying cars for almost 30 years. In the past, my showroom experience has often been frustrating because I had trouble getting a salesperson to treat me as a serious customer. In those times, it was interesting to watch how different the experience changed when my husband joined the conversation. The sales experience with Don was the absolute best I have had! I genuinely appreciate how I was treated through the entire sales process. I am looking forward to working with Don again and will definitely refer friends and family to him. I do want to add a little shout out to Iris in the service area. I have worked with Iris several times in recent years because my poor old Saturn Aura was getting up in mileage and needed frequent repairs. The last visit was particularly expensive and took several days. Iris offered to find me a loaner and I joked with her that if she found me a CTS, that that would make the sting of the expense a little less. Sure enough, she got me a 2015 CTS to drive for a day. Fast forward to February 16 when I was driving down Maple Road, I was going to stop at the Lincoln dealership first but then I thought of Iris, so I to turn down Maplelawn. When Don was giving me the dealership tour, we ran into Iris. She remembered me and when Don and I told her that I was probably going to buy the SRX, Iris hugged me and said "I am so glad we get to keep you!"

Melvin G

Jan 7, 2015

I recently visited Suburban Cadillac for two reasons: 1) an oil change; and 2) a recall notification. They provided so much more. The team at Suburban really works together like one unit -- from the service department to the showroom. They really have mastered the art of courteous, responsive, and professional service delivery. I appreciate the friendly intake personnel who opened my door for me the moment I entered the garage facility and directed me to my next stop. I applaud the knowledgeable service consultants (Jason & Courrie) and their team of technicians who saved me valuable time and a future trip by including other upcoming services such as a tire rotation plus. Special thanks to the professional transportation manager (Santwanne) who let me test drive an awesome 2015 CTS - I see how you keep customers coming back for more. I direct a heartfelt thanks to the energetic and professional salesperson (Pittman) who will help me purchase or lease another Cadillac this year and to the courteous porter who gave my ATS a complimentary wash. It was a pleasant and seamless experience from the beginning to the end. Thanks everyone - you are truly world-class just like the Cadillac brand.

rosnic

Dec 23, 2014

Michael Lowe, my Service Consultant, was very helpful. He scheduled my appointment for service, made sure all the required updates and maintenance were done, and kept me informed on the progress.

PJM'S ACCT

Dec 15, 2014

THE SERVICE CONSULTANT IRIS GOLDPAUGH IS EXCELLENT AT EXPLAINING ABOUT THE VEHICLE, KEEPING YOU UPDATED BY PHONE & IN PERSON ABOUT THE STATUS OF YOUR VEHICLE & WHEN IT WILL BE COMPLETED. I WAS COMPLETELY SATISFIED WITH IRIS.

Sal

Nov 6, 2014

DeAnne Brodsky and the team are awesome! Highly recommend them to anyone looking for a great experience.

faye jones

Nov 3, 2014

I was warmly greeted by Kim, upon my arrival at the dealership. She had a car ready for me to test drive. After my test drive, we transacted business in her office. She was extremely knowledgeable and very polite and friendly. She has made this lease deal wonderful and complete. I am happily driving my ATS4, 2014!!! I would highly recommend Kim to my fiends and family members in the near future.

Delshane

Oct 23, 2014

Jason was excellent! He told me it would be about and hour and he held true to his work. I was able to pick me daughter up with time to spare. I appreciate the fact that Suburban Cadillac Buick appreciated my time as well. Thanks so much.

Roseann N

Oct 22, 2014

The staff is very knowledgeable and helpful. They were very accommodating to get me in early and get me out quickly.

PCShopper

Oct 17, 2014

Suburban Buick Cadillac is the very best in sales,leasing and service. Bob Robb is my sales/lease consultant for many years. He is the very best.....knowledgeable, professional, and very personable. Bob takes care of every last detail with perfection. Just picked up my 2015 Cadillac SRX and am super pleased! I would highly recommend Bob Robb and Suburban Cadillac Buick for sales, lease and service.

dsybevhills

Oct 8, 2014

I work from a home office so I am frequently wearing very casual clothes during the day. I drove my 2012 Lincoln, that was coming off lease, to the dealer to lease a CTS Coupe to replace it. I was greeted nicely at door and referred to a woman in sales. I explained the situation and told her exactly what I wanted since I had reviewed inventory on-line. She looked at my casual attire and basically assumed I couldn't afford the car (mind you, I was wearing a Rolex and driving a relatively new Lincoln that I told her I was turning in off lease) In short, she told me that they didn't have any CTS coupes - though 5 were in plain sight and listed on their site.I went to a different dealer and leased my CTS Coupe the next day. That dealer did a trade with Suburban to get the exact color and option list I wanted. Funny how the exact car I wanted was available 24 hours later for a dealer trade.

sshao21

Sep 18, 2014

I recently made a purchase of a Buick from this dealership, The ignition recall just took effect when I was ready to pick up the car, what a bomber! Nonetheless... as much as I do not like the wait, little can i blame them, Ricky Kelel, my sales person, has done an absolutely fabulous job. He worked with Bob, the manager for a nice loaner for me. During this time I also needed to swap the loner, and they even worked out so that someone swapped it at my house. Not only that , they also delivered the car to my house. Overall my experience with Ricky and teh dealership has been very positive. I recommend!Nice job Ricky! Thank you Bob!Thank you Suburban Cadillac Buick. Keep it up!

Lisa Bouzide

Aug 5, 2014

I was more than satisfied with my experience at Suburban Cadillac Buick. There was no pressure from the day I walked in the day I purchased. Luis made follow up calls to assure me that if there was anything he could do to help find my car to just stop in or call, those follow up calls sealed the deal with me! I felt he wanted to help me and that indeed is what he did! I could not be more pleased with my new car and the service I had with your team! Thank you for all your efforts, I enjoy my new Cadillac ATS

CTS13

Aug 2, 2014

Always have a great experience at Suburban Cadillac. Customer Service at their service department is great. Mike was extremely helpful and that made my visit even better. I had gone to Cadillac of Novi the week before and had a terrible experience there. Glad I came back to Suburban Cadillac.

Krista L

Jul 23, 2014

I drive from the east side of Sterling Heights to use this dealership, everyone is great. Mike Lowe in the service department is the best! He always has a smile and is always willing to help. He keeps me posted on my car and makes me feel welcome.

Denise

Jul 2, 2014

Walked in to get some info on a new SRX, was put in touch with one of the sales staff right away. Within a half hour I had decided on my purchase. Very helpful and professional.

arturogfb

Jun 20, 2014

This was the worst experience I've ever had with someone who's supposed to be trying to sell me something. I came in to get a new Cadillac ATS or SRX and walked out insulted, angry, and vowing never to come back to this dealership.Dan Negip was my Sales Consultant, and he was rude and condescending the whole time. He assumed that, because I'm young, I couldn't afford the car -- and repeatedly made comments to that extent. He insulted my intelligence when he asked -- with an awful tone, I must add -- if I realized that a Cadillac ATS was more expensive than a Buick Verano (the car I currently drive). Are you kidding me?I've have heard horror stories like this about dealerships, but never thought it would happen to me. Awful experience overall.I also dealt a bit with Michael Bate and he too seemed uninterested in my business (probably because I'm young), but at least he was polite (unlike Dan Negip).I'd suggest everyone to avoid this dealership -- but especially if you are young, because then you'll probably get condescension instead of a new car.

BB3136

Jun 17, 2014

I received excellent service from the Service Department.

Jane

Jun 17, 2014

This was the best service appointment that I have had in the almost 4 years that I have owned the SRX. I was greeted professionally, my concerns were addressed, and services were completed in the amount of time that had been projected.

Lorraine

Jun 14, 2014

Sales Consultant, Kim Harbaugh, was great to work with. Have to admit I did go to other dealerships to compare prices. Experience with Kim was the reason I chose to purchase my vehicle from Suburban (Troy).

Estes

Jun 11, 2014

The service coordinator was Iris Goldpaugh and she is ouststanding. We have been going to Iris for a number of years and she never fails to render friendly and efficient service. She is indeed a credit to your organization.

Kenneth

Jun 9, 2014

I have been bringing my car to Tom Lisk for many years. He is the best! exactly what I expect when I pull in my Cadillac dealership.

Denise

Jun 5, 2014

It is always a pleasure to work with my service representative, Iris. She really takes care of her clients and makes the process pleasurable.

Melinda

Jun 4, 2014

Bob Rob is an excellent salesperson and I am very happy with both my new car and the service he provides.

Naila

Jun 3, 2014

As usual it was very good experience. My sales person is the best and would recommend him for the people I know. He did everything he could to get it done on time and he was very professional

Ron

Jun 3, 2014

Handled everything to my satisfaction. There is a good team in the service office that handles all the details very well and very professionally.

Leslie

Jun 2, 2014

So glad Dan Negip is back! We bought cars from him previously. Just leased a new CTS and LOVE IT! Top service from Dan.

Katina

May 31, 2014

I did have to wait a little longer due to computer issues. But everything was handled well, despite that setback. Staff was friendly and professional as always at this dealership. I was happy for the free wi-fi. I was able to work comfortably from there.

Frederick

May 24, 2014

Again, Jason Barkley ceerfully accommodated my problem and arranged to to have a loaner all set. He provided periodic progress updates and Michael McGee accurately diagnosed the problem and got the job "fixed right the first time " Kudos to the team.

Michael

May 22, 2014

Iris Goldpaugh and the Suburban Cadiallac Service Team was very helpful, professional, and completed everything to complete satisfaction. The work was done timely with minimal inconvenienc.

Natalie

May 22, 2014

I left my tablet at the cashier's office and was sent an e_mail. I greatly appreciate the courtesy that was shown to me. I also appreciate the manner in which my car was serviced.

Paul

May 22, 2014

Iris stayed an extra 10 minutes at night to accomplish.date my pickup. That was above and beyond the call of duty. Thanks a lot.

Neil

May 21, 2014

My car needed an oil change and other routine maintenance. I went in without an appointment and was promised completion in an hour. The maintenance was completed in less time.

roseannsnuggles

May 18, 2014

I had a great experience. The Service Advisor was friendly and knowledgeable. My oil change and tire rotation was completed timely. The waiting lounge is very comfortable. I have always had good service at this dealership with leasing a car and bringing it in for service.

Janet

May 17, 2014

My whole experience at this dealership was fabulous! Pasquale Lo Vasco was my sales and leasing consultant who treated me like a VIP. All vehicle information was given to me and the financial manager who handled my leasing agreement was super. Pasquale explained everything to me that I needed to know.

Thomas

May 17, 2014

Kip was terrific. Told him I was in a hurry and he everything ready to go to get me in and out

Douglas

May 16, 2014

In for an oil change the day after calling in. Right mirror was also not working. Immediately set me up for a loaner when I came in because i had an appointment. Loaner was excellent ( new car, same model as mine). Picked up my car the same day. Everything fixed. Couldn't ask for anything more.

Paula

May 16, 2014

I have always enjoyed Mike Lowe in Service and he directed me to Kip Rice and he was excellent! I love, love, love my new XTS!

Craig

May 15, 2014

Suburban did an excellent job keeping us posted on the progress. They were very easy to work with and gave us an great car to drive while our vehicle was in service. well done.

Richard

May 15, 2014

it was raining hard that day and when my car was finished it was parked outside and a young lady walked me to my car with a umbrella. how's that for service.

Maureen

May 14, 2014

Roger was proactive and extremely helpful. He's my favorite salesman at any dealership I've dealt with. I'll be back soon.

Debra

May 13, 2014

Ellen Zamjahn was our Sales representative and she made every effort to support the entire process. My vehicle was late in arriving and I was set up promptly with a rental vehicle at no expense. I would definitely recommend family and friends to utilize this dealership.

Gerald

May 9, 2014

Customer - not profit - is always #1. We are a Cadillac family.This is exactly what will keep us coming back time and again.Salesmen like Roger Pittman make us feel so very important and appreciated.

David

May 8, 2014

Rob Robb is a wonderful person and salesman. We will continue to lease or own Buicks as long as we drive.

Krista

May 8, 2014

This is the best service department I have been to. Mike is great! He keeps me informed about the progress on my car and always has a positive attitude.

Cash buyer

May 7, 2014

I asked a simple question on line and got a lot of talk about all but what I asked. All I asked for was an out the door cash price and I couldn't get a simple number. I liked the car and my buddy who's a GM mechanic wanted to check it out, but I guess they didn't want to sell it if they can't give a price. I was serious about buying for cash. I assume they're not serious about selling vehicles. That's too bad.

Delores

May 7, 2014

Everyone very friendly and helpful. Saleslady Kim Harbaugh is the BEST I have ever come accross. She stole me from Crestview Cadillac in Rochester, where I live, and I am so glad I met her, she is Wonderful.

Janice

May 7, 2014

I didn't have an appointment. Salesman seemed genuinely happy to service my needs. Wait for return of my vehicle didn't take very long. Thanks.

Jehangir

May 7, 2014

I love the service at Suburban Cadillac. The manager is always cordial and polite despite being very busy everytime I go in (I think Tom is his name). Recently I needed a flat repaired and tire changed and Suburban Cadillac sent someone down to put on a small spare tire (Harold was his name and he was excellent) and then I drove back to the dealership and they put on a new tire/wheel within an hour. I recently moved to Atlanta, but I will definitely miss my Suburban Cadillac dealership. I know I will continue to purchase Cadillac because of the service I received there.

Kirk

May 5, 2014

My salesman James Hunter was very knowledgeable about the vehicles which helped me navigate the decision process involving my existing vehicles for trade-in and choosing features and options. The paperwork which usually takes quite a bit of time was dramatically reduced as they are using a new electronic touch screen built into the desk. I was very pleased with my dealership experience and intend on returning later in the year for another vehicle.

Ronald

May 3, 2014

Bob Robb was very attentive and professional and worked diligently with me to make the car buying experience a pleasure. Makes driving the car even better! Thank You, Ronald G. Van Pelt

Ram

May 2, 2014

I had a great experience. It is the first time that a service shop told me that some repairs were not even necessary instead of just doing something and charging the customer. I really appreciate the honesty of the staff.

Ferial

May 1, 2014

the salesman was very good in what he does, did his best to help me get the car with the features I want. He was very pleasant as well respectful.

Marlena

May 1, 2014

Everything went very smooth. The loaner car was clean and full of gas, and the process was very easy. Santoine and Ryan were both very helpful, and when there was a question with an issue, the Service Director was involved to make sure everything was handled properly. Well run organization.

Eric

Apr 30, 2014

Very clean and proffesional atmosphere. James Hunter was very attentive to my needs and made things happen. He made the entire buying process very easy and there were no suprises.

Theresa

Apr 30, 2014

Iris, who took care of me, was so friendly and polite that I felt good coming in. My problem was taken care of.

Primus

Apr 29, 2014

It was truly a pleasant experience at Suburban Cadillac Buick. Mike Bate is indeed a great person to work with. He was very knowledgeable and was able to address all of my concerns to my utmost satisfaction. I will definitely recommend Mike & Suburban Cadillac Buick to all my friends.

lockjawdavis

Apr 29, 2014

Leather seats tearing after just 24 months. Service manager says it's my problem. Flabbergasted that they're willing to throw away a $5k customer for $300. Hello, Lincoln!

Kenneth

Apr 28, 2014

Was fine! Have come to this dealership for years. My third Cdialalc from here. This time was fine except I was told mu car was coming right up and I stood inthe recieveing bay waiting for quite a while (15 minutes?)...no problem. But could of sat inside instead. Six outher cars came into the bat while I waited there.

Anne

Apr 27, 2014

immediate assistance and very helpful attitude- a can do attitude with a last minute add on- very nice and on a FridayAs well as helping me retrieve a personal item I left on site in the waiting room

Allen

Apr 25, 2014

Danna Unrue did an outstanding job correcting a mistake made by another service advisor. Had she not acted the way she did, I would have had make another service trip

Sharon

Apr 25, 2014

it was professionally handled. the dealership was very busy that day, but they got me in and out without a problem

Tina

Apr 24, 2014

Working with Ellen on the sales floor and Darin helped me with the Diamon coating for my windshield is a pure delight. This is my 3rd vehicle from this dealership and would not ever go anywhere else. Mike Lowe in the service department has always been very helpful and has gone out of his way to make sure I am completely satisfied with any service needs to my cars. THANK YOU!!

Paul

Apr 23, 2014

The salesman Tim was great, the experience was easy and we walked out with a new car within a few hours. Great service, great price! I am sending some family members your way soon!

Beverly

Apr 22, 2014

Was a great experience. This is my third leased vehicle through Suburban and I'm NEVER disappointed. From the salesperson to service, you have the nicest employees! Good job!!

Daniel

Apr 19, 2014

Tim Dagleish was a wonderful sales consultant. He continues to bring us prompt and courteous service. It is always a pleasure to do business with him!

David

Apr 19, 2014

Some confusion. I received an e-mail notice to bring car in for service (oil change & standard maintenance). I used internet booking tool to request an appointment.No reply or confirmation. I called and was told no appointment was not necessary... just bring it in. When I dropped off car, I was told mileage indicated it was not due for an oil change. However, they said as long as I was there they would do a tire rotation and replace a cabin filter. This was done plus they found a nail in my tire and repaired it, so the trip was worthwhile, even though it was a bit disorganized.

Frederick

Apr 19, 2014

Jason Barrkley is a fine attentive and knowledgeable service consultant. He kept me apprised of my order and followed through.

Krista

Apr 19, 2014

Everyone that I encountered at this dealership was great. Mike in the service department was wonderful. I felt that he understood my needs and concerns with my car. This is the only dealership that addressed my concerns and corrected the problems with my car. The turn around time on getting my car back was excellent! I could not have asked for any better place to take my car. From now on I will only use this dealership.

Lisa

Apr 18, 2014

Bob Robb went above and beyond in helping me to get the car that I wanted. He is and always has been top notch. A true professional.

James

Apr 17, 2014

Due to a power outage at Suburban Buick in Royal Oak, I had to take my vehicle from Royal Oak to Troy after the vehicle was in Royal Oak for 3.5 hours. Although the service manager Falcon called ahead to Troy to explain the power outage and that my vehicle was in the garage for 3.5 hours so that consideration would be given, I still had to wait from 11:30am until 3:30pm for service. However, I should note that my service rep at Suburban Troy, Danna Unrue was very professional, courteous, and made special efforts to get my vehicle serviced as soon as possible and kept me updated on its progress.

Charles

Apr 15, 2014

I was very satisfied with the service provided. I was in and out in less than 30 minutes. The gentleman who took care of my car was friendly, which made my overall experience worth my time to bring to this facility.

Deborah

Apr 15, 2014

My experience was outstanding. Due to my repair, I wasn't expecting to get it back that day. However, Suburban made sure that the repair was completed ahead of schedule - that day.

James

Apr 15, 2014

Tom took care of all of my items that needed to be done on my Buick with excellence. I appreciated how he kept me up to date with the things they found during the servicing. Great job!!

Justin

Apr 15, 2014

Dan was excellent - made the buying process simple and didnt keep us waiting around in the showroom for hours!

Chandrakant

Apr 12, 2014

Excellent service was provided; all the questions were answeredand the sales consultant Mr. Tim Dalgliesh went over all the operational details when I went to pick up my Cadillac SRX. I am very satisfied.

Dino

Apr 12, 2014

DeeAnne Brodsky was very pleasant to work with. She had my new srx ready to go after we returned from vacation, which made for a very enjoyable experience from start to finish.

Ira

Apr 12, 2014

Mike was great. The service took less time than expected and my car was returned in great condition. They completely cleaned and washed my car and even topped off my gas tank. Everything was done with no charge because it was still in the warranty period.

Kim

Apr 12, 2014

Everyone that I dealt with was courteous and pleasant. I had the feeling that my comfort, convenience and sales experience was a top priority with everyone. My sales representative, Kim Hargaugh, was terrific: very personable and extremely capable. She had very detailed knowledge and what she wasn't sure of, she checked out very quickly.

Syed

Apr 12, 2014

Service was prompt and my car was given back to me ahead of time. The waiting room was great to get some reading done while I waited.

David

Apr 11, 2014

Everything was fine on the dealership side . . . the only hitch was a delay in getting the order accepted into the GM factory system.

Karen

Apr 10, 2014

The whole experience was great, working with Sabrina Hitchock who initially showed me the vehicle, then working with Pasquale Lo Vasco who took over and explained everything and gave me an hour on how to operate the vehicle and finally completing the paper work with Michael Smith. They were all professional, efficient and eager to please.

Helen

Apr 9, 2014

Rick Hehn make buying a car a pleasant experience. He took the time to explain vehicle functions repeatedly to ensure complete understanding on my part.

Sylvia

Apr 9, 2014

I was treated very professionally and with a high degree of respect. Everything was completed in a very timely manner.

Stephen

Apr 8, 2014

I drive 30 minutes out of the way to have my service at this dealership due to the friendly and attentive service advisor Mike Lowe. He is the reason we still get our service done there

Christopher

Apr 5, 2014

Friendly staff and salesman was not overly pushy or obnoxious at all. Everyone seemed to be very good at their job and wanted an outcome that was good and fair for everyone.

Grant

Apr 5, 2014

When interested in a Buick or Cadillac I only shop Suburban Cadillac and talk to Rick Hehn and I always recommend him to anyone interested.

Megan

Apr 5, 2014

Kim did a great job communicating via my preferred method email. She stayed after hours to get us into the Cadillac we always wanted. Group customer service!

Richard

Apr 5, 2014

Iris was an excellent service rep: I search her out for each service visit. The car wash is also an excellent free service which I greatly appreciate.

Anthony

Apr 3, 2014

First GM vehicle. Entire transaction was a pleasure. Salesperson Roger Pittman was fantastic to work with. Very through. Business Manager Michael Smith was also a pleasure to work with. Paperwork was a breeze. Really pleased with entire experience. Looking forward to my next Cadillac purchase!

Daniel

Apr 3, 2014

This is my fourth new car from Suburban, specifically Rick Hehn. As always, the experience was excellent. I will most certainly return and recommend Rick and the Suburban dealership to my friends and family.

James

Apr 3, 2014

Ellen was fantastic! She really went out of her way (really!) to accommodate us. She was honest, positive, and knowledgeable. She is a pleasure to deal with and has changed how I feel about buying cars. You have a treasure in Ellen and she is a credit to your business!

Jennifer

Apr 3, 2014

Had a perfect dealership experience! We worked with Mike Bate who made the experience for us! His knowledge and kindness sold us on the Cadillac SRX! He has our business for life!

Judith

Apr 3, 2014

My sales rep was the best ever. He was excellent and accommodating and I have talked about him to everyone.

Linda

Apr 3, 2014

Excellent service at Suburban Cadillac Buick of Troy. They were able to get the work done in a few hours. Shuttle service to and from the dealership. People were so friendly and going above and beyond the call of duty. Jason Barkley, Service Consultant did an outstanding job in following through on the service of my 2014 Buick Regal.

Melvin

Apr 3, 2014

I was notified via an email that is was time for a routine oil change and I confirmed the appointment. A recall campaign was in effect resulting in additional time, my service advisor arranged a loaner. all services were provided as promised within the timeline. Overall the day was uneventful which is a good thing.

Rosalind

Apr 3, 2014

Luis Cartagena, my sales rep, was wonderful! he was very knowledgeable about all GM products, he was very helpful, patient, and really listened to my requests and showed me the perfect Cadillac for me on the very first meeting! Luis was very easy to deal with, and I appreciate his effort to find me the exact vehicle for me! By the way, I LOVE my new Cadillac ATS! I love driving it, looking at it, and just sitting in it! I will definitely recommend Luis and the entire Suburban Cadillac Buick dealership to my friends and family.

Susan

Apr 3, 2014

Everybody is so friendly and treated me as if I was their only customer and I was only there for the covered maintenance oil change and tire rotation! My salesperson (James Hunter) also greeted me and as always treats me so importantly!

Eric

Apr 2, 2014

I called the service department and spoke with Jason. I explained to him that I needed to drop my car off and I would need a loaner. When I arrived, he wrote me up and sent me to the car loaner department where they had a loaner ready washed and waiting. Jason also called me everyday to update me on the status of my repair. I really appreciate the service department at Surburban. They took the inconvenience away and made the process flawless. Thank you

Joseph

Apr 2, 2014

I had a great experience at Suburban Cadillac. My advisor, Danna Unrue, was terrific! Service was really quick, waiting room perfect to get some work done during brief wait.

Beverly

Mar 27, 2014

Enjoyed dealing with Danna in service. She was very thorough and had everything done that I needed. Also met a very nice sales gal in the showroom who is going to call me when a good lease deal comes out. All in all a very pleasant experience.

Rosemary

Mar 27, 2014

I returned to your dealership to lease my new 2014 ATS. I worked with James, just like I did with my previous lease in 2012. The lease was smoothy taken care; the car all prepped and ready on the day I requested. No problems. James is very professional, tries his best. Please acknowledge his work ethic and efforts---he deserves it!

Bruce

Mar 24, 2014

I came from another dealer that I've done business with for over 20 years. I was very dissatisfied with the situation at the other dealer. Suburban Cadillac Buick saved a sale and kept me from exploring my import car options.

Robert

Mar 23, 2014

IRIS GOLDPAUGH IS AN EXCELLENT SERVICE ADVISOR & ALWAYS MAKES SURE EVERYTHING IS DONE THE RIGHT WAY. WE HAVE BEEN GOING TO IRIS FOR MANY YEARS DUE TO HER EXCEPTIONAL CUSTOMER SERVICE & GOING ABOVE & BEYOND TO MAKE SURE HER CUSTOMERS ARE TAKEN CARE OF. IRIS IS DEFINITELY AN ASSET TO SUBURBAN CADILLAC. THANK YOU IRIS.SINCERELY,MICHAEL J. MADERA

Neil

Mar 22, 2014

We have purchased quite a few vehicles from Bob Robb and Suburban. We will continue to do so. Our two new Buicks (a Verano and an Enclave) are terrific. The only blemish in the entire system is Sirius XM Radio; a terrible organization.

Thomas

Mar 22, 2014

Jason Barkley, took great care of me. I had a time table he handled professionally as he always does. Thank Tom

Barbara

Mar 18, 2014

My salesman, Dan Negip was excellent. He managed to get me the best deal possible & was very personable & informative.

rmn

Mar 16, 2014

The Service Personnel have been friendly and professional, and always make me feel special.

Steve

Mar 16, 2014

I have always appreciated the service at your Suburban Dealerships. I have purchased a Subaru, & Saturn as New Vehicles. I am liking the service on my GM Certified Buick Enclave. Thank you.

Ameer

Mar 15, 2014

It was a wonderful experience! Mike Bate, did a wonderful job getting me the car I wanted. He is very professional and great at what he does.

Robert

Mar 15, 2014

Car was fixed within the time parameter promised. Everyone in the Service area was caring, courteous, efficient and friendly. I would hope my staff would be characterized in the same way!

Sharon

Mar 15, 2014

the salesman, Bob Robb, is personable and an excellent representative for this dealership. He is very knowledgeable about all that is necessary to understand the vehicle I wanted and the process involved. He didanswer my questions and address all my concerns... He was thebest sales person and represents your dealership as the best. He washelpful to be sure we covered all necessary information.also, sat in the car with me to demonstrate the workings ofthe newer technology... and I left feeling very happy aboutmy purchase. Sharon

Russell

Mar 14, 2014

Dana was on her second day as a Service Advisor. She did very well, You look like you have a really great team approach at Suburban!

Carmen

Mar 13, 2014

I called to make an appt and Corey told me to come right in. He handled my paperwork efficiently and called several times to keep me updated on the progress of my car.

Vincent

Mar 13, 2014

Bob White helped me out with paying off my old car and had Mike Bate get me into a new lease. Great people and I couldn't have asked for two better people to help me with this process. Would definitely recommend these guys to future customers.

David

Mar 12, 2014

Always pleasant. Iris goes out of her way to take care of me and makes me feel as though I am her most important customer.

Michael

Mar 12, 2014

The sales person Kim Harbough was very good financially with the deal and delivered the vehicle to me meeting my expectations.

Ron

Mar 12, 2014

I got some service work done that worked great. I also took the chance to meet with one of your salesmen. I have his card, but not with me. He was a younger gentlemen that had worked there 2 or 3 years. He was great.

Robert

Mar 10, 2014

service tech went out of his way to give me excellent service. I've been going to the dealership where I bought (leased) the car because my lease includes oil changes, tire rotation, etc. But if I can get that stuff done at Suburban, I am THERE!

Arlette

Mar 8, 2014

Always friendly and the wait is never to long. This is my third lease car from suburban since audit te Cadillac closed...

Rosalie

Mar 8, 2014

I have a very good service representative. He is very professional and knowledgeable about the automobiles. I feel comfortable about car repairs because he keeps meinformed. Thank you.

Steve

Mar 7, 2014

So far I am very happy with the work carried out by Troy Suburban Cadillac Buick on my GM Certified Vehicle. I would have given excellent but need a few more visits to measure consistency.

Paul

Mar 3, 2014

I appreciated being able to make the deal for the new Cadillac using the internet. DeAnne made the experience very easy.

Vanessa

Mar 3, 2014

Our sales person Kip Rice from Suburban Cadillac in Troy, MI was fabulous. He always takes care of us quickly and with a great attitude. We love coming back to Cadillac and a good part of it is his efficiency.

Caryn

Mar 1, 2014

Staff is very courteous and accommodating. They were quick doing the work and checked on me to make sure I was comfortable.

Thaddeus

Mar 1, 2014

I was treated very well! The loner car was very nice and the problem on my car seems to have been fixed. I just have one small regret, my car wasn't washed. The porter told me the carwash was down and that you owed me a car wash, however, driving 25 miles one way for a car wash is not to my benefit. I have a suggestion. With all the Suburban dealerships in that area why can't you enter into some kind of plan that when one of your car washes go down you can use each others? That's just my one petty complaint, but all in all, from the write up guy, Tom, to the gentleman with the loner everything was great. Thanks for the good job.

Paul

Feb 27, 2014

Jason reminded me that i might have wheel insurance. I did and he did all the claim work and repair was free.

Richard

Feb 27, 2014

Pasquale LaVasco is an outstanding representative of your dealership. He has all the traits of an excellent salesperson. He brought me back to Suburban, from a competing dealership.

Artan

Feb 26, 2014

My experience at Suburban was good like it always is. Iris was my suburban representative who goes out of her way to explain things & keep me inform. Thank you-

Franz

Feb 26, 2014

Mike Bates was very friendly and helpful, answered our questions knowledgeably, allowing us time to think things over. We never felt pressured. Transactions were completed in a timely manner and delivered as promised.

Melvin

Feb 26, 2014

This is the fourth vehicle I have purchased from Suburban Cadillac Buick and I have recommended three of my friends that have made purchases. My Sales consultant, James Hunter is the main reason why I come back and recommend my friends.

David

Feb 25, 2014

I came in to get a rattle in my I/P fixed. The fix did not completely reslove the problem. I will re-schedule to have the repair completed.

Eric

Feb 22, 2014

Spectacular. It was a great experience from start to finish. Pasquale was helpful and informative through the entire process. He kept in touch through phone and email to make sure all of my questions were answered. I definitely went above and beyond to make sure I got exactly what I wanted and I am very grateful for that. I will definitely be back again. I love my new SRX.

Grace

Feb 19, 2014

Jason was great. He got me in and out quickly. I appreciate the communication he provided to me while my car was being serviced.

Jaclyn

Feb 19, 2014

Kim Harbaugh was so helpful! She answered all of my questions and more! Great experience from start to finish and no stress at all.

John

Feb 19, 2014

Bob Robb was very helpful and efficient. He went out of his way to answer questions about the infotainment system.

William

Feb 19, 2014

I brought my Cadillac SRX in for an oil change. Was greeted promptly and they had my car ready in half the time they said it would take. They did a great job washing the car which is much appreciated.

Gerald

Feb 14, 2014

Very pleased. Pasquale LoVasco had a lot to accomplish for me in a limited about of time and got my new car in for me a day before my deadline!

Meghan

Feb 13, 2014

I was taken right away and the work was done immediately on my car. I saw my sales person Kim Harbaugh and she was kind enough to chat and get caught up on my experience with the car so far as I was waiting. I am pleased to know that I have found a new dealership in Surburban . I was a former Saturn VUE owner and was bit lost on finding the right dealership. Between Kim and Iris, I think I did. I hope they receive the right recognition.

William

Feb 13, 2014

Jason was great! Service was good. There were some errors but the correction was made and everyone (even me) is happy.

Joan

Feb 12, 2014

Scott in customer service is outstanding in dealing with customers. Product knowledge and interfacing with customers is the best. This is true of the entire staff 24 by. 7

Heather

Feb 8, 2014

Ellen Z always takes great care of me. She is the main reason why I returned to Suburban Cadillac Buick of Troy.

a73091

Feb 8, 2014

I went in to the dealership to purchase a $4.50 part for my 2007 CTS and while there, started looking at used cars. I met Dan Treharne in pre-owned sales and he showed me a few cars that I showed interest in. There was one that caught my eye that he said was a really nice car that was one owner, low miles, purchased and serviced at the dealership. Dan never once pressured me into the purchase and the cars really sold itself, a 2009 CTS. In fact he offered all the records, carfact and any information he could offer me that would help me to make my decision on the purchase. They gave me a good price on my trade-in as well. Dan went the extra mile for me more than once and that was even after I was going to make the purchase, which he didn't have to do. These things just made me more pleased doing business at Suburban. I highly recommend Suburban to purchase a vehicle from and Dan is a greatperson to deal with. I also met Bob White, the used car manager, who was pleasant and wanting to make sure I was happy. At the time of purchase, I liked that they made me aware of protection programs that were available for the car, the cost, and explained how they worked. They never pressured me to choose any of them but I did choose something that I wanted and felt good about the coverage I would get from it. Upon delivery of the car, Dan introduced me to a service consultant, Corey Taylor, who I have talked to several times and has been sere my needs have been met. All in all I feel good about my purchase with Suburban Cadillac!Richard Ignatius

Michael

Feb 6, 2014

The dealership is always friendly, helpful, and accommodating. The service department is excellent. Iris is a joy to work with.

Randall

Feb 6, 2014

Are family purchased 3 vehicles from Rick Hehn in an one month time frame. Rick did an superior job taking care of us. Looking forward to dealing with Rick on our next purchase.

Ken

Feb 4, 2014

The service experience I received was exceptional. The only suggestion I could provide would be to offer something more than just coffee in the waiting area, for non-coffee drinkers.

Ryan

Feb 4, 2014

I had to get an oil change and the process was smooth and the Service guy helping me was friendly.

Diane

Feb 2, 2014

As always, Tom Lisk did an outstanding job of taking care of my car. He is pro-active about checking for recalls or items that might need attention due to mileage or age. He knows the products, is very conscientious and gets things done in timely fashion. His colleagues are also pleasant and respectful. It is a pleasure to have this dealership as my own!

Timothy

Feb 1, 2014

Great job, waited on immediately, Tom wrote me right up, he took care of an issue on the rotation. I really didn't pay attention to the time; however, it didn't seem to be very long until my car was done.Thanks again.

Bennie

Jan 31, 2014

The service I receive each time I lease or buy a vehicle here us awesome !!!My sales person (Roger Pittman) always give me the best deals ever... very excellent employee.

Carroll

Jan 30, 2014

tokk over 1 week for part to come in. I had air bag warning starting around 20,000 miles. Also told if it wasn't showing when brought car in that they could diagnosis and fixed. Suddlenly after warranty you could ( enable you to charge me $200,)

Julie

Jan 30, 2014

Kim Harbaugh, my sales person, knew how excited I was to be leaseing my dream car and made it possible for me to do so! She made the entire experience easy, exciting and fun! I have already referred two people to Suburban Cadillac!!

Lydia

Jan 30, 2014

Rick Hehns was a great sales rep! I did everything over the phone and not only was he informative he was great! He also advised me about a different experience between price or the right person and he definitely proved that to be right. I'm in sales my self and I know great Customer service when I see it. He also delivered the car right to my work! Will highly recommend him to all my friends and family members! Honest and loyality goes along way.

Lynn

Jan 29, 2014

Mike in Service always delivers a good customer experience. He knew I was in a hurry when I arrived, had my CTA waiting, all warmed up. He turned my opinion around on my initial service appointment after the customer experience manager fell short. Only disappointment was car was not washed, may had been due to the cold weather.

Don

Jan 28, 2014

It was bitterly cold and snowy. We were warmly welcomed and tended to quickly and courteously. The service was fast and the people were competent. I am extremely pleased.

Alfred

Jan 27, 2014

As Usual, every thing went very smoothly. I was told my request for an oil change and related services would take an hour. They were completed as stated.GOOD JOB

Denise

Jan 27, 2014

In quickly, and out at the time promised. Only thing is I wish Suburban Cadillac Buick gave complimentary car washes after servicing the vehicle. Outside of that, exemplary service.

Steven

Jan 27, 2014

Bob Robb has done a great job for us on our last couple of transactions and will continue to work with him in the future

Ronnie

Jan 26, 2014

I was able to drop my car off in the morning, rent a vehicle and pick up my vehicle at the end of my day, problem free.

Syed

Jan 25, 2014

Kip Rice has taken great care of us. This is the 4th car we've leased through him. We refer our friends to him all the time. Darren also did a great job in explaining the final paperwork and made it a quick, hassle free process.

Frank

Jan 23, 2014

Came in on a short notice with an engine warning light on. As I was heading out of town I aked if it could be looked at quickly while I went to lunch. Was handled very proptly and met my very tight time request. Impressed me a lot.

Michael

Jan 23, 2014

I took my SRX in for an oil change. Iris and the Service Team completed my service and had me back on the road in no time.Thanks!

Anita

Jan 22, 2014

My experience with the Suburban staff is excellent from the time I arrive until the time I leave. The people are professional, knowledgeable, and friendly. The service is excellent and efficient. The people at Suburban areaccommodating, and will wwork to suit the customer 's needs. I can't see myself ever shopping anywhere else.

Gordon

Jan 22, 2014

Was flawless. Rick Hehn is the main reason I go to Suburban Cadillac, but the entire staff was great. Great service; great follow up, everything was perfect.

Ivan

Jan 22, 2014

Pasquale LoVasco is the finest sales consultant I have ever dealt with. I have bought many cars at many dealerships and never have I come across such a fine and decent man at a car dealership. He gave me straight answers and was very understanding about my needs and concerns. In a range from 1 to 10 I would give this man a 12. I cannot say enough about Pasquale LoVasco.

Larry

Jan 22, 2014

Salesman, Roger Pittman, was very helpful throughout the entire process. Everything was handled with proficiency. Mr. Pittman walked us from selecting and finding the right car to the delivery and completion of all paperwork.

Melissa

Jan 22, 2014

Started out a little rocky but I think it was just a busy time - mid december. With only a phone call and 1 test drive I was able to get the car I wanted delivered to my door and my trade-in vehicle was driven away the same day. Great delivery experience. Love the car!

Milford

Jan 22, 2014

Jason Barkley is amazing. And Suburban Cadillac has the best service department hands-down. I've bought quite a few cars over the years, some of them Caddies, but no one compares to Suburban.

Anthony

Jan 6, 2014

Mike went above and beyond, keeping me updated and staying late so i could get my car when it was most convenient for me. Great serviceperson!!

Kent

Jan 5, 2014

Won a two year lease on an ATS and Dina was very helpful and friendly. She knew a lot about the vehicle and did not make us feel rushed through the process. We have purchased many vehicles from this dealership throughout the past years and have always been happy with their sales staff and especially happy with their service department.

Brian L

Dec 2, 2013

I was working on a tight timeframe to get into a new vehicle, with an upcoming holiday, and Kip and the team at Suburban made it happen. Vey satisfied.

kpena02

Nov 26, 2013

My husband and I worked with Dan to help get our new escape. We were very particular as to what we wanted as we have a small child. He was very accommodating and willing to help us get something safe that was going to be durable and withstand our constant commuting. He helped us find the perfect match for what we were looking for and kept us in our price range. I can't even count how many cars he let us test drive and how patient he was with us and our lack of car smarts throughout the entire process. He proved to be very knowledgeable about every car we inquired about and was able to point us in the right direction. After having our car for a while we are still incredibly happy with it and recommend him to everyone we encounter looking for a new vehicle!

pizzatrac

Nov 22, 2013

We drove an hour to purchase a six year-old used Buick. Jim dealt with us as if we were purchasing the top of the line caddy. He never rushed us or spoke down to us. The car was ready when we arrived for the test drive, cleaned, polished with a full tank of gas.Jim came in on his day off with a warm smile on his face. A truly special individual!

Baronbulldog

Nov 21, 2013

Rick Hehn got me a great deal on my 2014 ATS, last month. I am selling my old car and was having a problem. Today I went to Suburban and talked with Service Manager, Bob Campbell. He listened, then grabbed a tool and went out to my car and fixed the problem himself with a few minutes of his time. "No problem, no charge."With Bob's good humor and readiness to help, he earned my strong loyalty to Suburban. Thanks, Bob.

JuliaV90

Nov 19, 2013

I went to Suburban Cadillac Buick with interest in a used Regal I saw online. Dan was eager to help me and I had a strict time constraint. I went in on a Tuesday with the HIGH hopes of being able to be off the lot in a car by Friday. Dan was great! He worked with me on the price of my vehicle to get it where I needed for me to be comfortable and I got into a car that is PERFECT for me! I never felt like I was being pushed or lied to and I was very comfortable with everyone else I met in the process. The next day my right turn signal went out. I was a little irritated so I called Dan and he was waiting at the service bay door for me on a Saturday when I went in to make sure they took care of me right away and I was in and out in 15 minutes. Great experience!!! Highly Reccomend!

DJ

Nov 13, 2013

Surbuban Cadillac provided excellent service. I had both warranty and non-warrenty items, and all issues were completed to my complete satisfaction. Since one of the items was warranty, they even provided a car.

kmmorrison08

Nov 7, 2013

Dan was very helpful, friendly, and efficient. I called him about a car on a Thursday night and ended up coming into the dealership. As soon as I arrived and started looking at the car, Dan came out right away, introduced himself and had the car ready for me to take for a test drive. He gave me a great price on the car and by Friday morning, he was already working with my bank for the loan and Secretary of State. That Monday, I was back at the dealership picking up my car, which was very clean, both inside and out. Dan was a great help and I would definitely recommend anyone to go see him for a car!

deemageorge

Nov 6, 2013

I have purchased 4 Cadillacs, 2 BMW's, and 6 Corvettes in my life. I live in Rochester Hills, Michigan. I purchased a 2011 CTS from Crestview Cadillac. There was a problem with the sale, and I had to contact Channel 7 Action news to get it resolved. When I went in to purchase another car, the sales person treated me disrespectful. She did not return my calls, cause she said she was busy. (3 days later)That cost her my business ! My best friend's husband, purchased a GMC truck from KIM Harbaugh and told me that she was the best sales person around town, so I went to her to purchase my 2014 ATS. He was absolutely correct. She is the BEST !!! She not only gives you the best deal, she offers many solutions, and is very respectful, helpful, and extremely kind. She doesn't just forget about you after the sale, she helps with any problem you have, with your vehicle. I will recommend her to all my friends and family, and I will purchase my next vehicle from her, and I don't care how far I have to drive.I only wish others would follow her example. Very trustworthy and very respectful. Tells the truth, explains everything in great length, leaves No questions unanswered, and always returns your calls, no matter how busy she is. She really goes the extra mile for her customers !!!

lindamosakowski

Oct 21, 2013

We have worked with Tim Dalgleish for more than 25 years. He is always so courteous and helpful. My husband and I feel he is THE BEST CAR SALESMAN and we will not go to anyone else. We trust him so much, we have referred him to many friends and family members. For this reason, that is why we brought our daughter to him to get her the new Buick Regal.Tim is a True Asset to Suburban!

FredGibson

Oct 19, 2013

Leased Cadillac SRX. Vehicle is excellent. But vehicle would have been excellent regardless of where I leased it. And that is the point. It is the dealership that made the difference, particularly David Scalf. David is pleasant, courteous, and professional, and he actually cares, yes, he really cares. He possesses integrity and doesn't play games. A truly pleasurable experience leasing a vehicle from suburban Cadillac, David Scalf, and David's manager Sabrina. Thank you David, Sabrina, and Suburban for going above and beyond to assure customer satisfaction.

gmatina3

Oct 16, 2013

Pasquale was a great salesmen because he addressed all of our questions and concerns with great detail. He had our best interest at heart and has followed up numerous times after the sale was complete. I would, have and will continue to recommended him to all my friends, family, aquaintences and anyone interested in purchasing a quality vehicle from the utmost professional salesperson.Sincerely,Satisfied Customer

RonPolley

Oct 10, 2013

What a fantastic sales person Tim Dalgleish is. He is the ONLY reason I purchased my new SRX from Suburban Cadillac. He could not have been any more helpful and informative. I have purchased my other Cadillacs from Tim when he had the Dealership and WILL ALWAYS PURCHASE MY NEW CADILLACS FROM HIM. One fantastic person.

coalleo

Oct 9, 2013

Tim was great to work with and got me into a new car quickly. He also helped me sell my used car. I love my vehicle and can't imagine not driving a Cadillac from here on out. I will definitely go back to Tim when my lease is up.

Culley

Oct 9, 2013

I have had the opportunity to work with Tim over the years both at his family's store in Detroit and now at Suburban. Tim is far and away the best salesperson I have dealt with and makes the leasing process easy and stress free. I would recommend Tim to anyone in the market for a new car!

gopher137

Oct 9, 2013

Tim Dalgleish is the main reason I am still seriously considering the purchase of a Cadillac. Having test driven 8 different cars at 6 different dealerships in the last 2 months, I can honestly say that Tim and his colleagues at Suburban where the most professional and the least patronizing people I have encountered in the process.

jackmarwil

Oct 9, 2013

I had the occasion to visit your dealership approximately five months ago. seeking order information and availability of a product not yet released by Cadillac, I was greeted by Tim Dalgleish. His presentation was at once professional and polished, a vast departure from my contacts with other facilities over the years. I was immediately impressed with his appetite for adventure, since the product was new to both of us. He has kept me informed incessantly, as information flowed to him, it then flowed to me. Finally, today, he informed me that I am able to order a new ELR, which I have now consummated with absolute delight. He has made this experience both informative and pleasurable, and continues to share whatever additional product knowledge comes his way, with me. I have been involved in the automotive field my entire working life, and find his approach both refreshing and vibrant, with an unflappable perseverance to address customer needs and inquiries on both an "on task", as well as an "on time" approach. He should be delivering seminars on proper customer service attitudes and etiquette. He now has a life long client in me.

suburban123

Oct 9, 2013

I came in to buy a new Buick Lacrosse. Tim Dalgleish and the team at Suburban were wonderful. Everything was smooth, efficient, and completed within a day. They took great care of me. It is clear that they really value customer service and building relationships.

mgc352

Oct 6, 2013

Kim Harbaugh is friendly, caring, conscientious and thorough. I went to Suburban Cadillac/Buick about 10 days ago. I had been driving a foreign car with rear wheel drive that wouldn't go anywhere in December in Michigan! And, I knew I had to turn it in before the ice started to arrive in Detroit. I am a procrastinator! and I knew I better make a decision soon. I had been to other dealerships and always felt like they immediately wanted to write a deal that really that was costly and seemed "not right" and not the type of deal I wanted and found it difficult to communicate with some of these people.In 2005 I leased a CTS Cadillac from Suburban so I thought I would go back...and since I was interested in a Buick, why not?I felt like I was in the right place when I walked in....from the receptionist to Darren (in credit dept) and especially Kim.They went out of their way to make my deal happen quickly and painlessly. Kim was thorough and always kept me informed throughout the process which I have had "not necessarily good experiences with dealerships and salespeople).I have told everyone I meet about Kim and too see her..She's HONEST and I cannot say enough good things about her and the dealership.By the way, I wound up leasing an ATS Cadillac..I love it!

Newker

Oct 5, 2013

When I contacted the dealership to replace my 2008 LaCrosse with a new one, Tim was assigned as my new sales and leasing consultant. He turned out to be a very good one. I presented him with several alternatives and he responded promptly with specification and pricing information, both by phone and email.Once I made a choice the new vehicle was made available to me in good time. Tim was both courteous and friendly, putting me instantly at ease. He sat with me in the vehicle and discussed all the various instruments et al. He indicated at this time that the remote engine start was not working, and since it was Saturday I would have to bring in the vehicle to the service department at my convenience to rectify the problem. This I did a few days later and was pleased to find out that he had arranged for a loaner vehicle for the day.All told, my experience over the years with this dealership has always been favorable in both the purchase/leasing and servicing areas. Tim did a very good job of furthering that experience.

jw331333

Sep 30, 2013

Sosh, the salesperson, was very honest and took the time to explain any concerns I had. The price he gave me was very fair. I have researched the market for a competitive car price and found Suburban Cadillac to be the best price I've found. I've purchased three vehicles in the last five years and two have came with Sosh being the sales person and Suburban Cadillac the dealer. When it comes to value for your money, with good service and integrity and customer focus, I recommend Suburban Cadillac and Sosh Perduloski. That's where I plan to purchase my next vehicle from.

gregonicho

Sep 27, 2013

We first reached out to Kim Harbaugh in July regarding a lease on Buick LaCrosse. Because of unforeseen events on our end, we were not able to complete a deal in July. On September 4th I reached back out to Kim to let her know that we were back actively pursuing a lease. Kim began working on our behalf right away, and while there were some hurdles, Kim got us through the leasing process.We picked up our new LaCrosse this past Saturday and we could not be more satisfied. Kims professionalism and the work of the on-site staff at the time of our pick-up were exemplary. We will definitely be looking to Kim and the Suburban Collection as we look for our next vehicle and we will not hesitate to recommend Kim and the Suburban Collection to any friends who may be looking for a new vehicle that falls under your umbrella.This was truly a great car leasing experience.

Buicklacrosse

Sep 22, 2013

Pasquale was extremely helpful and friendly. He got me into a great deal with my Buick which I love! Any questions I had he was able to answer which made me feel comfortable working with him.

jay928

Sep 22, 2013

My recent Buick purchase is the second time I have leased a car since I have been widowed. For many years my husband made the decision and usually handled the purchase or leases of our cars. My only concern was the color. He was a G.M. employee and could always answer any question I might have.Tim Dalgleish was so helpful and treated me with respect. When I picked up the car he spent a long time explaining every aspect of the car and set up the options that I chose. A month or so after my purchase I called him because I was unable to change the floor mats. He even offered to come to my home or meet me somewhere to solve the problem. I did go to the dealership and he installed the mats for me.When this lease runs out I will certainly return to your dealership and ask for this special salesman.

sbommarito

Sep 21, 2013

My experience with Suburban Cadillac was nothing less than wonderful. The facilities are immaculate and very accommodating. My entire buying process was simple, easy and most importantly, NO SURPRISES. The sales, finance, and service staff was not only prepared and knowledgeable but super friendly too. Suburban Cadillac bought my trade-in for a very fair price. I can't sing enough praises. I highly recommend working with Suburban Cadillac as they have provided the best car-buying experience I've encountered. Just love my new ATS!

caddylady1

Sep 20, 2013

I recently leased my second Cadillac SRX which is a 2013. I previously leased a 2011 SRX; both at Suburban Cadillac in Troy and my salesman was Roger Pittman. I have nothing but GREAT things to say about Roger, during both purchases and during my visits for servicing. Roger is personable, knowledgable, and took the time to make sure that I was satisfied with each SRX purchase. In addition, he took the time and made sure that I understood the features in each vehicle, particularly using the Cue system. In addition, I am satisfied with Suburban Cadillac dealership, particularly after the re-model and the friendliness of the sales staff and service staff as a whole. In conclusion, as a former Lexus owner, I give high marks to Cadillac, Suburban Cadillac dealership, and particularly my salesman - Roger Pittman!!!!

johnbntn

Sep 19, 2013

Great customer service, very friendly! Kim helped get me into the the car I wanted, she was very helpful explaining all of the options the car had to offer. We will definitely be refering Kim to all my friends and family

nancyeveline

Sep 19, 2013

Tim was a gracious, informed, and fair salesman when we recently bought a Cadillac SRX recently. Both my husband and I appreciated how we were treated. We felt he knew his product, and made every effort to bring us the best deal. He had a friendly manner and good sense of humor, and made our experience top notch.

Timg311918

Sep 19, 2013

Tim Dalgeish was extremely open and transparent from the beginning of the process to the end. He did not play the games other car salesman do and offered the best price of them all. I also received top value for my trade in. I would highly recommend Tim and his dealership. Love my new ATS Turbo!

Deierdre1

Sep 18, 2013

Kim Harbaugh was a salesperson beyond description. I first met her when I was at the dealership for a non sales matter. She offered assistance and support that stayed with me. When I decided to purchase a car she was knowledgeable, helpful, very responsive to my needs. Even after the sale she was available to answer questions that I had regarding my new car. She's my new and always Cadillac salesperson.

jsmm0107

Sep 18, 2013

We were very pleased with our experience of purchasing our first Buick. From the first call I made to Kim to taking delivery of it, Kim was ready to answer all of our questions and make the experience as easy as possible. She was polite and eager to find the vehicle that was right for us. The dealership itself was outstanding as well as other personal we had contact with during this process.I will be recommending Kim to all of my friends and family as well as the dealership and Buick brand.

steinmd

Sep 18, 2013

Tim Dalgleish found us the car of our dreams - a red ATS 3.6 at an unbeatable price! His focus on customer satisfaction is unparalleled. We've purchased more than 10 cars over the last 25 years, and have never met a more knowledgeable sales consultant. He really knows his products. After finding the right car for us, he even offered to bring the car to our home. How awesome is that! Tim has a warm and welcoming personality, and made us feel like very special customers. He made the car-buying experience very enjoyable. We will be back, and will direct our friends and family to him. We hope all GM dealerships can have a "Tim Dalgleish" on their team. Thanks for everything.Dan and Mariann Steinmetzdanmaratcomcast

ccashlady

Sep 17, 2013

DeeAnne was very friendly and was able to answer all my questions during the sales process. Even after the purchase, she continued to give me great customer service. I noticed the day after my purchase that the wheel lock option listed on my paperwork was not installed. DeAnne drove to my work, picked up my car and had them installed for me. By the end of my workday I had a freshly washed car parked at my work with my wheel locks installed. She made me happy during and after the sale, great job DeeAnne.

Cmytych

Sep 17, 2013

Tim went out of his way to communicate everything to me and make sure I had a hassle-free experience. I appreciate his professionalism! Prior to this Cadillac lease I'd only been familiar with foreign automakers...looking forward to a great overall experience with Tim and Suburban Cadillac.

doug1mail

Sep 17, 2013

i was contemplating leasing a Mercedes and simply driving through the dealership to see the styling of the Cadillac ATS because i had heard of it. Tim flagged me down and suggested i take one out for a quick drive. After driving the vehicle, I had Tim write up a quote and he found a car which fit my criteria. He was easy to deal with, answered my questions, without excessive pressure, and i believe i received a good deal on the car. Who could ask for more?

kenhayosh

Sep 17, 2013

Tim went out of his way to communicate everything to me and make sure I had a hassle-free experience. I appreciate his professionalism! Prior to this Cadillac lease I'd only been familiar with purchasing used foreign and domestic automobiles. I look forward to leasing again with both Tim and Cadillac.

Psokolnicki

Sep 17, 2013

Because of Tim Dalgleish I bought my Cadillac CTS Coupe! I never visited the dealership! He brought a car to me to test drive while he took my car for an appraisal. After returning my car, there was no pressure to buy. When I made my decision, Tim handled everything. He found the car I wanted to every specification, handled all the paper work and delivered it to me. I signed the paper work, had a run through of all the "bells and whistles", and was driving my new car within an hour. He even called a few days later to follow up. I've purchased from other dealerships who promise white glove service and have always been disappointed. Not the case with Surburban! Tim exceeded every expectation! Thanks Tim for such a positive experience!

tcozdog1

Sep 17, 2013

I was in the market to lease a new vehicle. My previous lease vehicle was a Ford F150 pickup, and I wanted to downsize to crossover SUV. Your salesman Tim Dalgleish recommended I try test drive the Buick Enclave. He set me up with a 2014 Enclave fully loaded to test drive. Before I left on the test drive, Tim explained all the details of the vehicle to me which made the test drive easier. I was impressed with the ride, handling, and acceleration of the Enclave. After the test drive Tim explained all the different options and colors available. Once I made my choices, Tim found my vehicle with 2 days and it was ready to be picked up a few days later. Upon delivery, Tim again walked me through all the options and set my phone for Bluetooth hands free operations. I am very happy with the service I received from Tim. I am also pleased with the efforts of the dealership to make my experience a good one. Ken Osborne

016334002025

Sep 16, 2013

Kim Harbaugh is absolutely the BEST consultant we have ever dealt with. She has a wonderful disposition and treats you as a friend and not just a customer. Love Suburban Cadillac dealership.

BCMM

Sep 16, 2013

Pasquale was very knowledgeable and outgoing. He worked hard to find a vehicle that fit our needs within our price-point. His positive attitude made it a very enjoyable experience and he really listened to us as a customer.

cmaniaci

Sep 16, 2013

Pasquale LoVasco was super easy to work with, very friendly and professional. All my emails or phone calls were returned quickly and with all questions answered. He helped me every step of the leasing of my new Enclave including my trade. He made my FIRST experience with BUICK product very smooth. I told him what I was looking for, specific requirements he searched intensively for the exact Enclave I wanted. In addition everyone else we dealt with at the dealership was very helpful and courteous. We would be happy to recommend Suburban Cadillac Buick to our friends and family. (and we HAVE) than you again Pasquale!

HighFiver

Sep 16, 2013

Pasquale was very easy to get along with and had all the answers about the Regal I was interested in. He even drove me around their large lot to help me settle in on a color which was the hardest part of my buying experience. When it was time to pick up my new vehicle, the whole team made it quick and easy for me. As a repeat customer at Suburban, I wouldn't go anywhere else and recommend them whenever someone asks about my new car.Customer Service and Overall Experience are what you get at Suburban every time.

DJ

Sep 5, 2013

My service advisor very helpful in setting up my appointment and making sure that all work was performed as promised. An over and above experience!

bradd106

Aug 20, 2013

I was only there for an oil change. Service was prompt. My car was ready when promised. The service technician was very friendly and polite.

Basam

Aug 19, 2013

The sale's women Ellen was great in executing the deal and tried to overcome all obstacles during the submission procedures, she was great!!

MidLifeCrisis1

Aug 16, 2013

I inquired about a used vehicle posting in cars.com and they got back to me right away on availability. Their sales staff was very attentive and was not pressuring me to buy on the spot. They have good follow through with their customers to make sure all my questions are being answered. I would feel comfortable doing business with them in the future.

Teddly

Jul 31, 2013

I normally don't like going to dealerships but Suburban Cadillac Buick made my visit an enjoyable one. Everyone was extremely friendly and cordial. My salesman, Roger Pittman, is a true professional who made my leasing experience easy and agreeable. Thanks to all at Suburban Cadillac Buick!

Mliebs

Jul 24, 2013

I feel that I am treated fairly and respectfully by the sales and service departments when I come into this dealership. I am happy to recommend Suburban to friends and family members who are looking for a new vehicle.

LSmith

Jun 23, 2013

The staff was friendly and rendered excellent service by inserting a child seat into my 2009 CTS.

Ms. Parker

Jun 7, 2013

My recent customer service experience was a pleasant one. Cory was very attentive to my needs, and was very accommodating. This kind of service was very much appreciated!

Cliffb

Jun 4, 2013

Kim Harbaugh (salesperson), was very helpful and made the experience of leasing good, without playing any of the usual car selling/leasing "games". Will definitely consider Suburban Buick again for our next lease.

Debbie J

May 29, 2013

All work was completed above my expectations, and the vehicle was ready before the promised time. Another great job - from the time I purchased the car until now!

SMG

May 18, 2013

I am cautious and need tons of info before making a big purchase. Kip was very patient and helpful, took the time to work with me over a few weeks. So happy with my new Verano and experience at Suburban.

Linda Mosakowski

May 12, 2013

Our Salesperson Tim Dalgiesh made the whole New Car expeirence fun. Suburban Cadillac Buick gave us a great trade in price on our car, which made the purchase of the new car that much more exciting. We will definatley be back to buy more cars in the future, and will refer our friends as well. An overall GREAT experience!

CadillacLove

May 10, 2013

They worked around my schedule, the loaner was awesome, service was prompt, and everyone was nice and helpful

Tracy

Apr 17, 2013

I had an initial problem with the vehicle (nothing major) and they fixed the issue in Style and with smiles on their faces. The customer service was amazing. I purchased the vehicle from the Ferndale branch - used cars- and Ed was fantastic. I'll be back for my next car.

JeanMR

Apr 8, 2013

Kip Rice has our salesperson for 2 cars within the past 3 months. He is responsive and helpful throughout the leasing experience.

Tiffany

Mar 31, 2013

Everything about the service experience was easy. Late one evening, I requested an appointment online. The following morning, I received a response. A service representative was awaiting my arrival the moment I pulled into the service area. The waiting accomodations were excellent. I was in and out within about an hour.

The J & M family

Mar 15, 2013

recently purchased new Buick at Suburban and had a great experience. Salesman Roger was very helpful and made the deal for us great. Love the car. Hope all have just as good an experience when visiting this dealership. Thanks again.

SAM

Mar 5, 2013

Our salesperson, Roger Pittman, treated us royally. He was patient, very clear, and explained everything. I would recommend family and friends to talk with Mr. Pittman about any auto issues (purchases, leasing, service, repairs, etc.).

Harvey57

Mar 3, 2013

We have been repeat customers for Bob Robb at Suburban numerous times. Occasionally we have bought or leased other brands. The experience of working with other sales people makes us appreciate working with Bob Robb even more. Direct, to the point and timely communication are a few of the reasons why.

UM-Ypsi

Feb 25, 2013

These are different economic times and many folks have suffered because of it. I went from having perfect credit, to a score that was less than desirable. Let's face it: it's hard to walk into a dealership and not feel judged for a number on a piece of paper. This simply was not the case at Suburban Cadillac Buick. Mr. Hosea Moore and Mr. Jim White treated me with the dignity and respect that any customer would appreciate. I've never been in a situation where I've needed to "prove" my credit worthiness before, but they walked me through the process step-by-step. At the end of the day, I walked away an extremely satisfied customer with the car I wanted and a new respect for the professionals at Suburban Cadillac Buick. If you're feeling uneasy or stressed about a tumble on the socioeconomic ladder, go see these gentlemen. THANK YOU!

Rick

Feb 20, 2013

Came in for an oil change on a sunny Saturday afternoon. Iris my service advisor was very helpful and pleasant. After about an hour or so Iris told me there was a recall with my vehicle and that they would need to keep it for the weekend. Gave me a beautiful loaner and I off I went. One of the best overall experience from a service standpoint. Iris was very professional and helpful. Called me to update me with my vehicle every step of the way.

motivedetroit

Jan 14, 2013

David Scalf was super easy to work with, very friendly and professional. All my emails or phone calls were returned quickly and with all questions answered. He made my Cadillac buying experience very smooth and represents the Cadillac brand exceptionally well. The finance manager was also friendly and very professional. Great staff!

sacsrpc

Dec 20, 2012

Called the dealership via OnStar to schedule an appointment for an oil change. The OnStar rep contacted the dealership and was told that they do not accept appointments but the service department opens at 7AM. I arrived a few minutes before 7AM. Once I entered the service department I was informed by the service writer that the service department opens at 7AM, but the techs do not start working until 8AM.....thanks but you could have shared this detail with either OnStar or I when we called the day before. After wasting an hour out of my morning I was furious. I called Onstar and had them place another call to the dealership (after expressing my frustration about the miscommunication. Guess what same info same story was relayed on this second call ("we don't take appointments, but service opens at 7"). It was not until the OnStar rep pressed a bit further that she was finally told that the techs don't start until 8.The whole reason behind trying to schedule an appointment is to not waste anymore time than is necessary at the dealership. So after wasting a little over an hour out of my morning I am still in the same spot that I started. I normally avoid dealership service departments because of frustrations like these....but the vehicle included 2 years of oil changes and maintenance. Lesson learned, I'll just pay the $20 at the quickie lube next time and save the frustration/wasted time. Knock on wood, but unless my leased vehicle needs warranty repair work I will not be returning to this dealership. As a side note I did speak with the service manager on my ride home.....You would think they would go out of their way to correct their mistake. I don't know crazy idea but maybe offer an appointment for the next morning so I can actually get in and out as planned....maybe a service loaner since you already wasted an hour of my day....maybe send a porter out to pick up the car since I work about 6 miles away from the dealership? NOPE....nothing offered. Hard to believe you can have a franchise this large with individuals who are this inept in customer service.Great job selling the car....horrible job keeping your customers happy after the sale!

Steve

Nov 30, 2012

I've purchased several cars from them. They have great service and very a very knowledgeable sales staff. I've lived in the area for a while and this is the best place I've found for buying new and used vehicles. High recommend.

fhabash

Oct 19, 2012

Very, rarely, I give out 5/5 when rating services provided. In my book, to earn it, a service provider must both be INITIATIVE & EXCEEDING expectations. Sosh & Scott from this dealer met both. There are always issues when buying & selling cars, I only needed to bring it once to their attention. They listened, owned it, proposed solutions, and delivered results to my satisfaction.THIS IS genuine customer service & I can honestly ask not for a better one. I congratulate the entire dealership crew for such an exemplary status. The only regret I have is that they only sell cars.

troymi518

Oct 4, 2012

The experience of purchasing the vehicle was great. They were patient and helpful.After a minor hiccup post purchasing, the delivery and follow up of customer service from SCB and Sosh was both impressive and respectful (being a manager myself).You'll be in great hands!

Msstuckey

Feb 23, 2012

Exceptional, unprecedented, superior, top notch, integrity, ability to serve!Linda Thank You for allowing me to observe how appreciative you are towards your colleagues and your impeccable service! I was certain as I observed the receivership of appreciation from Lindas colleagues, this car was more that a choice of purchase, the vehicle purchase, was completely gift wrapped in Lindas ability to redefine Service!

jw2011

Jul 6, 2011

this dealer has moved its service department while building a new one. I was greated by Mark as soon as i drove in.He thanked me right away for coming in then had Scott write me up. It was quick and just like they said. Scott called me as soon as my car was done. When leaving i was once again approched by Mark and he thanked ne for my business and ask me if everything was done to my complete satisfaction. It was a painless visit as far as car repairs go.. Thanks Scott and Mark

R Allison

Jun 20, 2011

Made an appointment for service for a Tuesday morning and arrived at 8:00am. At 4:00pm they had not looked at the car. This is the second time I have experienced the same issue. Also the dealership completed the overall check for issues and did not mention the other items that were needed including putting free air in the tires which they neglected to do.

kmullens

Jun 7, 2011

The Sales and Finance representatives were very friendly and professional, and answered my questions and concerns completely and to my full satisfaction. Quality of work was thorough, very informative and prompt. Vehicle purchase price was fair without any hidden or unexplained costs. A very good overall experience and i recommend that both employees get a raise!

tjaudet829

Apr 20, 2011

I am taking the time to rate my service experience because of the extra effort that Tom Lisk had given my car concern. I was experiencing a noise at highway speed that at first did not reveal itself. Tom took the time with me to try and reproduce the issue. Upon a short ride along he understood my concern and informed Rick Haffey of the noise. To my pleasant surprise Rick had the noise diagnosed and promptly repaired.I have dealt with some dealerships in the past who very quickly dismiss a issue that does not at first reveal itself. I give Tom and Rick credit for a job well done.I am very happy with the service I recieved from Suburban Cadillac and will continue to have my car serviced and maintained there.

miguelone

Mar 21, 2011

Very busy guy - don't take it personal. Will spend time if you need it. Everything fixed. One Day. All parts IN STOCK (Whaaaaaat?). No muss no fuss. Don't really know the quality of work until months later (unless it is REALLY bad), so I gave a 5 on quality on pure faith. Will go again.

wmiles

Jan 19, 2011

After careful research, I decided that the 2011 Buick LaCrosse with all wheel drive was the car I wanted. I was interested in purchasing rather than leasing. I set up an appointment online and met with Sabrina. After going over the exact options and colors (both interior and exterior) I wanted, she found exactly the car I was looking for from another dealer and had it transferred to Suburban Buick. There were no hard-pressure sales tactics. I feel I got a very good deal and a very fair price on my trade-in. Everyone I met at the dealership was very professional and courteous. The service department is very clean and staffed by friendly people who are eager to help. I am extremely satisfied with my overall experience at Suburban Cadillac Buick and highly recommend this dealer to anyone.

carguy8784

Jan 4, 2011

I not recommend buying a car from Suburban Cadillac to anyone. First, if you want to trade a vehicle in, do not do it here. They will give you lower than "Black Book", which is the dealer equivalent to blue book. I went to trade my car in and the quoted me $6,000 less than a dealer in the same area. Now I understand different dealerships sell different cars quicker, but $6,000 is just pathetic. Second, don't deal with Sosh - he's terrible, has no clue what he's talking about and just wants to try and push a car on you and make some commission. Third, in the 10 mins I was in there I saw four people on Facebook - I thought these guys worked on commission? One guy was more interested in his crops on Farmville than helping customers. One girl was looking at party pictures of her friends. What a joke this dealership is - save yourself some time and look elsewhere for a car.

ptatseos

Dec 26, 2010

This is the second Buick we bought from this dearship mainly because of Carol Shepherd's wonderful service. She helped us with every step of the purchase of our new Enclave including the return of our first Enclave lease vehicle.We had very specific requirements for our new vehicle and Carol searched intensivly for the exact car we wanted which included finding one at our exact price point.In addition everyone else we dealt with at the dealership was very helpful and courteous.We would be happy to recommend Suburban Cadillac Buick to our friends and family.

ankeny

Nov 15, 2010

Leasing my new car from Suburban Cadillac was a great experience. Sabrina was able to get me the vehicle I wanted and work within by budget - even though it was an employee purchase! This is my second Cadillac from Suburban. The service experience there is great, as well, and has been something I missed while driving a GMC. Thanks Suburban - I love my new car!

cadiSTS2008

Oct 24, 2010

Went in for a check engine light at 20,000 miles on a STS. Service persons tried hard to up sell an oil change, air filter and wipers at far over market prices. They later call to tell me my brake pads were worn out. The service manager ( only after complaining) told me it is a "known" issue. When that had to hold my car overnight, they "provided" a loaner from the in-house Enterprise rental folks. What a joke. They were disinterest, made me woalk around the rental twice and record every ding and blemish, telling me I will be charged for any additional dings over the 10 we recorded. After we were done, they instructed me to give them a good review. The next day I had to wait 30 minutes to return the rental before finding a $500.00 repair bill waiting for me. After a discussion with the service manager, his only interest was that I filled out the survey will the highest marks and pointed to a pin he was wearing reminding me to do so. The original service person ran out to my car to point at his button. Nobody should have to wear button to remind customers to score them well. One week later, GM sends me a "seasonal special" advertisment with price about 1/2 what the dealer tried to charge me. You would think the dealership would know what specials are coming in the mail?

jenettedavis

Aug 28, 2010

We had a great experience with the Suburban Cadillac,Buick dealership. The service Ellen Zamjahn, along with all the other staff there, was truly the "cadillac" of services. Ellen was very professional and polite to work with. She was not pushy in selling us our vehicle, unlike many other dealerships we have worked with in the past. The dealership was very organized and promt....no waiting in the showroom for someone to help you, no waiting to test drive and no feeling like you're putting someone out for asking for help.Cannot speak highly enough about this dealership! Thanks for providing a wonderful experience in what could have been a very stressful one.

cvaddamani

Jul 10, 2010

I had a minor issue with one of the used car salesman, and expressed my dissatisfaction to their management. Their Sales Manager, Mr. Rick Kelel took personal interest and got involved and worked until the issue was resolved to my satisfaction. From an unhappy customer, Mr.Rick worked with me until this issue was resolved to my full satisfaction. Thank you, Rick. You have been exceptional in your customer service. I certainly would feel comfortable recommending your dealership to my friends.Regards,Chandra.

Ed Crowder

Mar 24, 2010

Great work by Bob Robb and the entire team at Suburban Cadillac. Everyone was totally professional and made the entire transaction a very enjoyable experience. I look forward to future dealings with Bob Robb and his colleagues at Suburban Cadillac.Ed Crowder

stevemass

Dec 19, 2009

Sabrina always takes care of our family. We have bought multiple new vehicles from her and everyone we have referred to her has had a great experience. Through limited dealings with Suburban's service department, our family has been completely satisfied as well. Suburban and Sabrina definitely go the extra mile for their customers.

Don2008

Nov 18, 2009

Tom has been extremely helpful in getting me the service I need for my vehicle. He promptly calls me back when he says he will call. I can count on him to give me the support I need. Tom is very knowledgeable about my vehicle and is able to answer my questions directly or get the answers for me. I have complete confidence in Tom's recommendations and advice.