Used Cars for Sale at Suburban Hyundai of Troy in Troy, MI

campbelljrre

Nov 8, 2016

Paul was very friendly and easy to work with. Answered every questions we had and we test drove/checked out a number of Tucson's which he cheerfully brought out to check out. Also Jeff provided the necessary information we needed on purchase requirements. Would highly recommend Suburban Hyunda.

Claudiu

Nov 8, 2016

Great experience! Not pushy sales guys! They listed the options, great discounts but still a little bit over my budget. Will revisit them in Spring.

shelby.chopp

Nov 4, 2016

Car shopped at a few dealerships and was very impressed with the way Jay pitched the car and outlined features during the test drive. Very nice vehicle and very happy with my purchase.

acelorio246

Nov 1, 2016

My overall experience was great. All our questions were answered and the staff was very helpful. Everything went smooth and very fast. We are very happy with our purchase.

emcervenak

Oct 29, 2016

Ben helped put us in a great car at a great price. The trade in of my wife's car was smooth. Thank you for all your help.

tucson52

Oct 28, 2016

Our experience at Hyundai was great and everyone very friendly. Jeff was very helpful explaining our financial options and Paul our salesperson Jamie was awesome, moving multiple vehicles around and getting us priority with the service staff so we could take home our Tucson that night. I would recommend this dealership to friends and family

rossshanice

Oct 18, 2016

My experience at Hyundai was great. Everyone was very friendly and my salesperson Jamie was awesome. I would recommend this dealership to friends and family.

klang2

Oct 14, 2016

Paul was very helpful while trying to find my new car. He got me the best deal I could imagine. I felt comfortable and not forced about making an important decision. The entire staff were kind and patient and I am very happy with my new car

coda1970

Oct 13, 2016

Never felt pressured to buy a vehicle. Got a great deal on a Santa Fe Sport. The longer I own the vehicle the more I like it.

Prudent Shopper

Oct 12, 2016

Wife and I drove thru the used car lot just to see any car I might be interested in. Stopped to say high to Paul Alexander. He told me he had just the car for me. An preowned Azera. We were uncertain at first but Paul with his never ending patience contacted us daily to help in our decision., Never once did we feel hustled, just helpful comments. Wife and I like Paul and would recommend him to all our friends. Also-, The financial agent, Rick Scetytowski finished the finance so quickly and with such a warm friendly efficiency. Thanks, Rick. The car was delivered to us with consideration for each of our concerns.NO HUSTLE !! I like it.Mr. H

mgremus

Sep 29, 2016

Professional Experience purchasing a vehicle from Suburban Hyundai. I would highly recommend this dealership to anyone interested in a Hyundai vehicle. Friendly, Efficient and Professional.

kellycat77

Sep 22, 2016

Thank you for taking the time to sit with me and get me into the vehicle I wanted and options I wanted. I love my new car.

tinabalter

Sep 16, 2016

had a very pleasurable experience. Everyone there was courteous, friendly, and did a great job in going over everything about my new Santa Fe. I would highly recommend the dealership to everyone.

MSU 1969 grad

Sep 15, 2016

The sales staff is professional and I highly recommend the Troy HyundaI dealership. Adamm Davis provided step by step details to my lease of my 2016 Hyudai Sonata Sport.

laconklin2000

Sep 9, 2016

Everyone was very helpful and answered all our questions. The service department was responsive to my questions. The care was ready for pick up the next day.

thmastark

Sep 9, 2016

Excellent buying experience. My wife and I appreciated the friendliness and professionalism of Jeff Bushar and Jamie Waters. They did not over promise or oversell anything. They listened and allowed us to make a buying decision in our own time. Don't remember the finance persons name but he was helpful, professional as well.

lcavazos

Aug 19, 2016

The entire transaction from front to back was very smooth and Ben made it as painless as possible. We would highly recommend Ben and the dealership to friends/family looking in the area.

p.briand

Aug 19, 2016

Had a great experience as usual. I asked numerous questions as usual and had everything explained so I could make s choice that worked for me. I have recommended the dealership and Ben to my friends and colleagues.

jrinke3

Aug 10, 2016

Everything was great about my experience at Suburban Hyundai. I love my new vehicle and I was treated great by Jay and Jeff. I am very happy with my purchase and feel I received a great value. This was my fifth Hyudai purchase in a row. Love the vehicle!

khuston

Aug 4, 2016

Jay and Jeff were both fantastic! I test drove 2 vehicles - the first vehicle Jay went with us and very proudly pointed out every feature of the car (as if he had built it himself). I liked the original car I drove, but it was not immediately available with the features I wanted. When Jeff came to discuss options with me he realized that I might have interest in the Santa Fe. I test drove the Santa Fe and was "sold" before I left the parking lot. I did not intend to buy a car that day, but I am very happy to report that Jay and Jeff got me into a car that I love at an unbelievable price!

TheresaWalker42

Aug 1, 2016

Mid June 2016 we came in looking for a new Hyundai Santa Fe. Our old one was 11 years old and we were happy with it and wanted a new one. I HATE car shopping, usually because of the high pressure sales and the sales game the salesmen normally play with you. I was thrilled to find out that Ben was not like that at all, nor was his Manager. (believe Jeff was the name) He was straight forward about options and price. The promotion going on was really fantastic, bonus! We did shop around at a couple of other dealerships, for price comparison, but Suburban had a great price, but even more we appreciated the service and how our business was handled. Next time we are looking for a new Hyundai we will be back for sure! Nice to know that you can walk in and be treated well, and not given a slimy salesman tactic speech! Way to go Suburban, Ben and Jeff! BTW- Have had my car over a month and love it! Lots of compliments on it.

chrismayes96

Jul 29, 2016

This dealership was amazing. The staff was friendly and responsive. All the way through the process I was well informed. I will recommend suburban subaru to anyone who is interested in a car.

cubok1

Jul 28, 2016

My experience was wonderful. Truly happy with my decision and the staff was excellent in helping me buy the product that I desired. Initially went into the dealership looking at another vehicle but they provided me with other great options.

jaredsjohnson

Jul 19, 2016

After purchasing my second Hyundai three weeks prior I decided to buy my mom a car and the staff at Suburban was great to deal with.

615helina

Jul 13, 2016

All the salespeople I've ever come into contact with push too much and make me feel uncomfortable. Ben was the 1st salesman that I could talk to like a regular person. He helped me get into a lease a few years ago and Hyundai service department has been great for my oil changes. He took the time to make sure my transaction went smoothly and have talked to him on different days that I've been in for oil changes. He always remembers me and he is a great guy. I'll be bringing my next business to him very soon.

sbender22

Jul 12, 2016

I had a good experience working with Ben and the others at suburban. The staff was very friendly and inviting. I would recommend this dealership to others.

tmihelick

Jul 12, 2016

The service, price, and sales representative were excellent to work with. I will absolutely be back when my lease is up. I was extremely happy with the customer service.

JPLapp

Jun 30, 2016

The Genesis I'm now driving is the nicest vehicle I've owned yet. The staff at Suburban Hyundai are terrific. All three of the vehicles we have purchased and leased have been through Ben Sliwinski. He is our go to guy at Suburban Hyundai! Nick in finance and Scott in service are great to deal with. Ben was out of town when I stopped by one morning. Jeff Bashar within a few moments greeted me outside with the key to vehicle that I was looking at. We discussed the car for a few minutes and without pause or hesitation he handed me the key saying "Take your time, give it a good drive". With that I drove the car home to show it to my wife and within a couple of days we closed the sale. This was the second new vehicle that we had picked up from Suburban Hyundai within two weeks! That should tell you something.

jake.shearer

Jun 29, 2016

I went into the dealer knowing which vehicle I wanted and what I wanted to pay for the vehicle. The dealer was able to offer me a better price than I planned on and were able to deliver the vehicle to the specifications I wanted.

Victoriavs86

Jun 20, 2016

Ben and Jeff made the experience of buying a new car completely painless. We got exactly what we wanted at the best possible price and the service was top notch. We'll be back!!!

debisking

Jun 8, 2016

Happy with the service. Regarding ongoing service will probably go to a dealer closer to home. Can't remember the name of the finance person we worked with. But he was very easy and enjoyable to work with

CB

Jun 2, 2016

Ben is the perfect salesman. He listens to what I want, asks the right questions and provides all the information I need without overselling me something I don't need. This is the second vehicle we've bought from Ben and while everyone at the dealership is great, I really appreciate Ben's attitude. He's there to make sure I get what I need and want, not to push the latest, most expensive vehicle whether it fits my needs or not.The whole experience was smooth and simple, no haggling, no hassles, no issues, no problems. Nick did a great job explaining the lease information - this was my first lease - and made sure I understood everything I signed.And I can't forget Scott in service. When we had my husband's Veloster in for service, we spent time discussing the SUV choices with Scott and I came away from the conversation with the necessary information to narrow my choices. I think this will not be the last vehicle we get here with the great sales and service team.

jefmel

Jun 2, 2016

Tell all your friends! This is the place to lease a Gensis, couldn't be happier with my new car and the service l received from Joe and Jeff.

AK

Jun 1, 2016

Certain issues with vehicle could not be addressed. Else, the purchase & the insurance was a smooth process with the help of the dealer.

OscarMike

May 27, 2016

My experience at this dealership was very disappointing because the sales person omitted important information that was crucial for me to make a decision, and I only knew about it until I had signed papers. I was deceived and when I contacted the manager, Jeff Bushar he completely lacked of customer service courtesy, he was unprofessional, arrogant and even rude, so if you are considering getting a Hyundai I would stay away from this dealership!!!

anderson.mary11

May 26, 2016

I am impressed with the entire buying experience I had recently while researching and purchasing my new Hyundai. All staff with whom I interacted were cheerful, knowledgeable and helpful.

Ducati

May 25, 2016

Initially spoke w/Sales Mgr on phone, who was knowledgeable & reasonable. Went to dealership to see car, meet salesperson, check vehicle availability & see if a deal could be accomplished. Several days later spoke w/salesperson again & agreed on a car & price. All experiences were good.

Jennifer C.

May 23, 2016

Mr. Jay Waters was quite personable, friendly and helpful throughout our buying process. Things went fairly smoothly and pleasantly and we were able to purchase a Hyundai from the dealership without any trouble.

gallisonjohn

May 20, 2016

I stopped by the dealership merely to see the actual colors after looking at the cars on line. Jay,my salesman, met me at the door and walked me around the lot to look at cars although he was aware that I was not ready to purchase a car that day. He was very attentive to my needs but was not aggressive. I walk away from aggressive salesmen. However I was so impressed that I bought my car from him6 days later although there were other dealerships closer to my home. This was my third sonata.

Sachin

May 16, 2016

I bought my Sante few SE last Thursday 12th May. Joe was an outstanding salesman and really went out of the way to make sure I get the right vehicle to my liking. Right from the first visit to the day on which I leased the car, Joe was extremely professional and never tried to be pushy. I am extreamly thankful to Joe for making sure that I got what I wanted.

andrea

May 9, 2016

EXCELLENT CAR, EXCELLENT PRICE/QUALITY. I was looking for a luxury sedan, and the offer that Hyundai could propose is unbeatable. The dealership used the right amount of information and care to conclude the transaction. I look forward to enjoying the service of Hyundai in the next coming months Thank you

pmaynard55

May 9, 2016

Joe and the sales manager were a pleasure to deal with they were never pushy or aggressive Joe spent a lot of time trying to show me all of the features as I am not used to all of the new features these cars have as I had mine for 14 years. Joe even offered to have me come back in for anything that I did not understand or learn how to do from the books which I think I will do in the near future.

stille

May 9, 2016

I have owned two Kia Sorentos so I was basically aware of the similarity of the vehicles. The Employee Price program made the switch possible. Very please with the extended size of the Santa Fe and the V6 engine.

MSTEFFANI

May 8, 2016

My wife leased a Sonata with help from Ben Sliwinski. The process was pretty simple and stress free. I needed to lease a car to replace one with 155,000 miles. I really wanted a Ford Fusion but went through the usual crap about not being on the right plan, additional charges for the Eco boost engine etc. I went to talk to Ben to see what was available and ende up leasing an Elantra within a few stress free hours.Ben was so helpful and friendly. He really seemed to care and took time to explain the features of the car.I am really pleased with the car and the dealership.When we turned in our last lease Elantra the process went much smoother than we expected. There was no haggeling about tire wear, dings and scratches etc.

rvandaele0

May 7, 2016

This is my second new car purchase from this dealership in less than one month. These guys make you feel like family. The prices are no nonsense. I Suburban Hyundai to all my friends and family.

Rich

May 1, 2016

I had a fabulous experience at suburban! We had a '13 Elantra to turn in a few months early in our lease, and into a new lease on a '16 Elantra! There was no hassle or issue getting our car turned in and into the new lease! Very professional staff starting with Jeff as the sales mgr right into Ben, our personal sales contact who took care of things from there!

Kirk

Apr 28, 2016

I leased a 2016 Elantra yesterday and the experience was great from start to finish. Joe Bulszewicz was my salesman and he made everything as painless as possible. Joe especially made sure that my Elantra fit into my budget. Highly recommended!

Leo

Apr 28, 2016

Ben Sliwinski has gone out of his way to help my car leasing experience. As a result I have leased a wonderful new Santa Fe. He even helped me in the process of returning my last Vehicle and made the entire process as smooth as can be. Thank you Ben.

Debbie Wroblewski

Apr 27, 2016

Picked up my 2016 Accent Hatchback Sport yesterday. Joe Bulszewicz was my salesman and was great. This is my second purchase from this dealership. I had no issues with the last car and don't expect any with this one. I know that Joe worked very hard with the credit guy to get me the best financing possible. When I picked up the car, I was told that the credit manager was able to get me a slightly better deal than the original one. That was a nice and unexpected surprise. I'm guessing the next car purchase will be from this dealership also, and, hopefully, with Joe.

Paul Keary

Apr 26, 2016

Suburban Hyundai of Troy made my car buying experience painless. Ben and Adamm helped me find a great car in my budget. Purchased a 2017 Elantra SE that looks really sharp in black!

Johnny Waynick

Apr 22, 2016

Great Experience working with Joe Bulszewicz in buying my 2016 Santa Fe Sport. Normally it ends up being quite a hassle buying a car. This was the first time I was happy and relaxed thru the entire process. Highly recommend Joe and suburban Hyundai

Keith and Nancy Stanton

Apr 15, 2016

Approximately three years ago my wife and I leased our first Hyundai. Since then we have been so pleased with our Sante Fe Sport that we decided, for the first time ever with a leased vehicle, to purchase the vehicle at the end of our lease. However when we tried to, with the very Macomb County dealer that originally leased it to us, we were informed they didn't do that kind of thing. After overcoming the complete surprise and shock of their statement we reached out to Suburban. Not only were they willing to perform the sale, (although they got virtually nothing monetarily in return), they were willing to assist for no other reason then we were Hyundai customers. They set up an appointment and just 1 hour after arrival we walked out the proud "owners" of our Sante Fe. A sign of a business's character is what they do when there is no monetary gain or when there is nothing to profit from. Joe Bulszewicz, Jeff Bushar, and Rick Szepytowski demonstrated not only their own, but the character of Suburban Hyundai in spades. Thanks Suburban!

Paulette

Apr 15, 2016

Surburban Hyundai in the Troy Motor Mall made my experience of purchasing a new car wonderful on April 12, 2016. I had not purchased a car in over 15 years and they made me feel comfortable with the process. The salesman, Ben, was amazing. He took the time to answer any questions that I had and not rush me into a sale. Ben ensured that I understood how to work all the new upgrades to my new car and left the door open to contact him if I needed any more assistance. I would highly recommend these gentlemen when you are ready to purchase a new car. Thank You.

Kunal

Apr 12, 2016

My experience with Hyundai suburban Troy has been fantastic. Their service throughout the whole process of leasing the car has been fast and also transparent. They have been honest from the start and delivered as promised.

Kevin L

Apr 9, 2016

I purchased a new 2015 QX 50 from Suburban Infiniti of Troy in April 2015, and was so impressed with the process, that I returned in March of 2016 to purchase a used Subaru Outback from the same team. Salesman Jesus Trujillo-Leon, who took care of me on both occasions, is a pleasure to deal and interact with. I would highly recommend a visit to Jesus and the entire team, if you're looking to pick up a new vehicle.

gerrit.reepmeyer

Apr 9, 2016

Suburban Hyundai in the Troy Motor Mall is a great dealership for new cars and also for regular maintenance visits. I highly recommend this dealership to anyone who would like to receive great and straightforward service.

megj08

Apr 8, 2016

I went into several car dealerships searching for my first new car. I had some mediocre experiences and Suburban Hyundai was a great experience. Extremely knowledgeable staff, not the typical "pushy" sales people that can be associated with buying a car. The whole experience was wonderful and they really went above and beyond any other dealer I have dealt with!

pharrald1980

Apr 2, 2016

I went in to get another lease. I had previously leased a car from Ben S. He is the best. He took good care of me and I know that if I have any issues he will assist me. I really like the Sonata and am excited that I have found a dealership I can return to as I move up to more expensive models as my family and finances grow. I look forward to leasing from here again.

Gerrit

Apr 1, 2016

I got a new lease yesterday with Ben at Suburban Hyundai. The entire process from talking about the deal over the phone until signing the last paper work was a flawlessly great experience. Suburban is upfront and honest, and they really help you get a good deal on your car. I was very impressed with the overall experience, and I can only highly recommend Suburban to anyone looking for a new car!

cmsp72049

Apr 1, 2016

This is my second lease with this dealership. I had a good experience last time and expect the same for the next three years.! I had no issues with my prior vehicle other then normal maintenance. The transaction went smoothly and everyone I met was pleasant and friendly.

rvandaele0

Mar 31, 2016

This was the best new car buying experience that I have ever had. I don't know if all Hyundai dealerships are the same, but Suburban Hyundai in Troy was better than any of the domestic dealerships that I went to. Hyundai was the only import that I looked at.

eric

Mar 30, 2016

Ben Salinski, sales representative, and Jeff Busher, sales manager are awesome. I leased a car from them at the end of the year, and have enjoyed the ride ever since. I would rate them each a 10+. They absolutely made sure that I received a fair and economical deal based on my needs, and were very cordial in their demeanor toward me. I have been at many dealerships were you walk in, and it's like meat to a hungry dog, the way that some places don't give you space to breathe. I appreciate the patience and knowledge that they were able to provide to me. I would highly recommend the Suburban Hyundai Dealership of Troy, Mi. to anyone looking for awesome, fair, and extremely knowledgeable employees.

Bob Klann

Mar 22, 2016

I came into see Ben Sliwinski about an appraisal on my 3 year old Veloster (thinking about purchasing a Chevy) and left with an Elantra. Straight, value-oriented without the typical haggling and runarounds. I've purchased four Hyundai vehicles (Sonata, Elantra, Veloster, Elantra) from Ben and they've all been smooth experiences.

sandy

Mar 18, 2016

Hey Jay, this is Sandy. I was up there Wednesday. I had to get my wheel locks. Auto Zone or any other auto parts have to order parts from factory. I came to service and they got me the parts and put them on. Only charged me 43.00 for parts. Got me in and out in 30 mins w/a car wash. They did an awesome job. Thank you

grazm21

Mar 8, 2016

Joe helped me purchase a 2014 Sante Fe Sport and their is not a day that I don't regret it. Its amazing and the best car I could of dreamed for. Joe really knows his stuff and really works with you. Joe is the best!!!

Hacobge

Feb 23, 2016

I was searching for a reliable but economic car option for my daughter and met with Jay Waters. He explained everything quite well and was very polite throughout. Hes not a pushy salesman and always i felt comfortable to deal with him. To cut it short we drove away in a new Elantra which is what we were looking forBut never hesitate to negotiate

Rex

Feb 7, 2016

Joe and Jeff were awsum, thanks, they really can take you too the next level when buying a new car.

Britross

Jan 26, 2016

This was the first time on my own that I have leased a new car. Jay Waters and his team were extremely helpful with helping me find what I was looking for! They were patient with me and walked me through the whole process. I was looking for a hatchback and love my new Elantra! They were never once pushy and were quick to answer any questions I had. The experience was easy and I would recommend Jay to anyone!

Arica1226

Jan 9, 2016

Dan was very knowledgeable and helpful with helping me find a vehicle.. I would totally come back to Suburban Infiniti for my next car. Thanks again Dan & Tom.

MEGANJOSE27

Jan 7, 2016

Jamie was down to earth and very awesome to work with. He did not pressure me and he was genuine with his words. Jeff was awesome with the financing and scored me an outstanding rate - the best I've been offered. And Tom was quick but thorough with the documentation and paper work and was extremely friendly.

JLBLUERAIN

Jan 2, 2016

Opened the door for us and helped us find the car I was looking for based on my long list of desired features and commuter needs. Very knowledgable with engine and tech feature comparasons. Not your sterotypical car salesman, real people who understand. Extreamly helpful, we were and are extreamly satisfied, will return.

Satisfied Customer

Dec 26, 2015

I had been a Honda owner for no less than 30 years until just recently. I decided to venture away from Honda's when I had one of the worst experiences at a Honda dealership where I had purchased two previous vehicles. This turned out to be one of the best things that could have happened. After research I turned to the Suburban Hyundai in Troy and boy... what a jewel of a decision this was! The entire experience had exceeded my expectations (car, sales and financial personnel) so that now I have become a loyal customer. Thank you Suburban Hyundai! And thank you Jay for being a sales person extraordinaire!

KAGRAUF

Dec 22, 2015

My experience here was the best out of all dealerships that I visited. I was never pressured, and even was encouraged to stay within the budget that I came with. As a first time car buyer, this was very important for me.

pkorareddy

Dec 16, 2015

I was looking for Hyundai Elantra SE lease options and got introduced to Mr. Tim, sales consultant on my first visit to the outlet. I explained my concerns to Mr. Tim and he suggested feasible options for expat's.. That's it, i decided in a short span and the lease process got initiated with the paper work through Mr. Jeff, Manager, finance dept.,I am grateful to Mr. Tim for warm reception, smooth process and Mr. Jeff for being customer friendly. Finally, i am sure you'll like the lease process in here with organised paper work. Apart from these, i met another humanitarian Mr. Jamie.

DECANT318

Dec 15, 2015

Jamie gave me all the time I needed to ask questions, test drive car, explain and show me all of the features of the Santa Fe. This was my first Hyundai buying experience. I'm happy I went there to test drive....and buy my new car!

Michael W

Dec 3, 2015

Joe at Suburban Hyundai, helped make our experience pleasant and easy. He was extremely knowledgeable and helpful! I would not hesitate to recommend Joe - excellent car salesperson.

APACKDAYA

Dec 1, 2015

Nice experience purchasing my car here, so far so good, i am enjoying my new elantra hope i get the best out of this car for the money i paid

ROBYN0

Dec 1, 2015

I would like to thank the staff for a smooth and professional purchase. I love my new Veloster, thanks again, i will be back in the future and will recommend your dealership.

donnaharris

Nov 30, 2015

I have driven nothing but a Dodge product since 1982, mostly the sport vehicles, IROC, Chargers, etc. I had heard good things about Hyundai, so decided to look around a little before buying a car this time. I walked into this dealership, and Ben was a great, extremely well informed sales rep. He was well educated regarding the vehicles, and tech details, and an enormous help. I told him what I like in a car, in terms of handling, road feel, torque, acceleration, etc., and he brought me a terrific Sonata for a test drive. It was perfect first try !!!!and I bought it before leaving the premises. The price was excellent, the lease buyout was a reasonable fixed number, and the dealership was able to transfer plates and other paperwork that is usually a hassle when buying a new car. I would definitely recommend this salesman, and this dealership to anyone who will listen. THANKS BEN, Donna Harris

GMCHINDRIS

Nov 27, 2015

This is my third purchase at this dealership. I also have a lease. Professionalism, knowledge, and respect are the words that describe the people working at this dealership.

JimZ

Nov 18, 2015

Went in for a combination of first oil change and two recall issues. I was provided a free loaner and there was no charge for any of the services. My car was ready on time and cleaned. Total time invested in dealership was minimal. Everyone was friendly and helpful. This is the way service should be.

Mark

Oct 24, 2015

Chris, Scott, and Derrick are very knowledgeable guys, I know I left my car in good hands! I left informed and they kept me informed through the whole repair process. I was stressed about getting a loaner car, but luckily they referred me to Executive Car Rentals, where I received a 2015 Hyundai Sonata, the very vehicle I put in service!! Thanks Michelle & Eddie!! Yes! I was very impressed!!

MR. SELECTIVE

Oct 17, 2015

BOTH SCOTT AND DEREK, THE SERVICE ADVISORS AT SUBURBAN HYUNDAI, IN TROY, MI, WERE EXTREMELY FRIENDLY AND KNOWLEDGABLE, AS WAS CRAIG, THE MECHANIC, WHO WORKED ON MY CAR - CRAIG WAS VERY HONEST, FRIENDLY, INFORMATIVE, AND HAD EXCELLENT COMMUNICATION SKILLS. THE CAR WAS READY ON TIME, AS PROMISED, AND WAS WASHED WHEN I PICKED IT UP. THIS IS A BRAND NEW DEALERSHIP WITH UPSCALE FACILITIES & AMENITIES.

ASGREENSTEIN

Oct 14, 2015

This is my first experience with Hyundai. It would have been nice to get more of an overview of what is available in terms of cars and the particular car we were ultimately interested in. We did some research prior to coming to the dealer but didn't know everything. However, they were very nice and friendly. They were knowledgeable. All our questions were answered. The price quoted was very competitive. Overall, they did a very good job and I would recommend them to others.

CECERL

Oct 8, 2015

This dealership has always been professional and accommodating! They excel in customer service. Jeff and all the staff are genuinely nice people that do all they can to help the customer in accordance the the client's needs!

SEWAWONG

Oct 7, 2015

Easy, pleasant buying experience. Never felt the pressure to buy...even after multiple test drives. Was also not pressured into buying any of the warranty products and had good amount of time with finance to go over options.

gasman10

Sep 29, 2015

It was a pleasure to work with Chris i had two recall's on my Hyundai Sonta not only was my appointment on time he made me and my wife very comfortable showing us the lounges and offering us a snack, it was a pleasure bringing my car to him , and he had us in and out in now time at all .Rich Pina

BUBUALF57

Sep 24, 2015

Great experience, great price, great treatment to the customer, (in this case, I and my spouse). Very professional and courteous team. I will recommend this dealer to my friends

ANNARANUCCI8791

Sep 13, 2015

I absolutely love my new 2016 Tucson, Best vehicle I've ever bought... Big Thanks to Blake Kaiser for all his hard work getting me the vehicle i wanted. they went all the way to New York to get me what i wanted!

Hyundai08

Aug 26, 2015

Derek was very helpful. I feel that this dealership is honest. It is worth the long drive for me.Also the young woman who is the cash clerk is very sweet.

HANIKADOR

Aug 25, 2015

I was treated nicely, it's my second car from the same dealer, I have already sent my friends to check out the dealership for good deals .

Victoriavs86

Aug 19, 2015

I recently purchased a vehicle from Derek Caraway. Derek's customer service was excellent! He gave it 110%! He met all of our expectations and more!!! I highly recommend him!

RBAYOUK

Aug 18, 2015

Tim was a great sales person who went and explained in details my concerns and questions. I had a great experience. The vehicle overall satisfied what I was looking for.

mjbvsl

Aug 10, 2015

Derek was great all the way through. Kept things light and was great to work with. He got things done fast and efficient for us and really knew his stuff. I'd recommend Derek to anybody looking for a new or used Hyundai. I'll be back for sure!

Windyseablue

Aug 8, 2015

I wasn't looking forward to car shopping thinking sales reps would pressure me into getting a carthat is above my budget. But, that didn' happen at all. I received THE best customer service fromTimothy Pence. He went over the features of the Elantra and Sonata in the showroom and offered atest drive as well, but, I didn't have time so I came back 2 days later. He even emailed me a Sonatabrochure since they didn't have one in stock. From meeting him the first day to picking up theElantra, the whole process went very well. Timothy went over the manual thoroughly and evenshowed me everything in the car. Now that's going the extra mile for a very satisfied customer !This is my third car from Suburban Collection and the customer service just gets better !

DJT54

Aug 7, 2015

I leased a new Hyundai SantFe through Suburban, and fell I got a really good deal on a loaded vehicle, and was very pleased with the interaction with the dealership during the process.

KATHY48212

Aug 7, 2015

really great, friendly staff, I would definitely recommend this dealer. Car was delivered in perfect condition and I love it. Tim was really helpful and communicated with me in timely manner.

Dtalpesh

Jul 28, 2015

Excellent and Friendly, Great Price I enjoy the dealership because the sales persons are always friendly and knowledgeable with all my questions and of course best vehicle price.

MITCH.BERRY8

Jul 28, 2015

These folks are wonderful to work with, made my car leasing experience a dream. I highly recommend them, if you go there you will not be disappointed!

KARENFRADE

Jul 27, 2015

My lease trade in experience was very comfortable and easy. I was treated like a princess by everyone. Suburban Hyndai makes me feel at home and I actually look forward to going there everytime the cars need maintenance. Ben did a fantastic job getting my Vitamin C. Accent. He was fast and effective and communicated through email the whole time with me. I didn't have to wait very long at all for my new car. I am extremely happy with the entire process and with Ben and all the people who made everything happen so seamlessly!

JennyG

Jul 14, 2015

I just leased a Sonata at Suburban Hyundai of Troy, and saying I had great service is an understatement. I was treated exceptionally well. Everyone was great and so helpful. From my initial meeting with Jeff, to dealing with Blake, to signing papers with Cheryl. I never once felt like I was being pushed into making a decision. My leasing consultant Blake took the time to go other the car with me in great detail, and told me if I had any questions at all after leaving to not hesitate to call. I walked in thinking I would be having a higher car payment than I currently had, and come to find out with all of the great incentives they were able to get me into a fancier, more sporty car with lower payments. I have told so many people about what excellent service I received. I feel like great service is hard to come by these days, but not at Suburban Hyundai of Troy!! Thanks again for making my experience a good one! :)

Gary L

Jun 30, 2015

6/30/15 -- I drove across town with my title, keys and registration with every intention to purchase an advertised vehicle last night driving across town to visit a salesman named Shira Colish, the Suburban Collection's Client Care Manager who was extremely motivated to sell a Hyundai Tucson which had been on the lot for more than 45 days. When I called to make an appointment to come out, she said to come out NOW, it's the end of the month and we'll be very motivated to sell this Tucson with everything I wanted on the car with a better price. I arrive and ask for Shira and they look at me like I'm in the wrong place.... two salespeople look at each other... "Shira, we have no salesperson named Shira." One of the guys said I'll help you..... and I felt like these guys were stealing a sale... I felt very uncomfortable. One of the guys, Steve Elich, a salesman said... oh, she's in phone sales, I'll work with you. I felt very uncomfortable.... like this guy was stealing her sale.Steve turned out to be a was a descent guy, fair salesperson but after waiting awhile, we drove the 2014 certified, pre-owned Tucson I called about (which came from Minnesota). Comfortable ride but the hood was starting to rust and the driver side window had a crack right in front of my face.... which was spreading by the moment. I brought it up to Steve and he said he'll take it up with their curmudgeon of a used car salesperson, David Arndt, who obviously does not know how to treat people fairly. We found out that very quickly.Mr. Arndt greeted us with an attitude from the start as we began working out a deal. Some people are just negative, don't know why he was treating us like this... the first thing he said was the car in $19.5... the price it's marked and its not going any lower. I said there is no wiggle room.... he said absolutely now, what do I want to pay because he's rather take it to auction where he can make more than selling it to me.Why was he so mean.... was he personally dealing with tough times and let's it out on others. Personally, my wife died three months ago at the age of 50 and my 24-year-old daughter has been diagnosed with epilepsy and continues to have seizures... she can't even drive a car at this point. ... but somehow we all find ways to move on and treat people as they would want to be treated..... I frankly don't know why Mr. Arndt is so mean.I found it disturbing then we were coming in from outside, Mr. Arndt swung the door open and instead of holding it open for my friend Karen, let the door hit her.... Hardly a gentleman and poor manners for a man who wanted to sell us a car. Our salesperson saw that and even gave us a look like he was sorry, I know Steve was embarrassed.It's interesting, after visiting other Troy Motor Mall dealerships.... we mentioned him to other Troy Motor Mall salespeople and two others also know him and said he has a reputation, "old school business with new school idea". It is just hard to believe in this competitive business of selling cars, how you can treat, actually mistreat people in this day and age. I believe Mr. Arndt may want to find another line of work or retire as another salesperson told us. The certified, pre-owned 2014 Hyundai Tuscson we almost bought from him had been on the lot for over two months was looking less and less desirable with the window crack and his bad attitude. While he wasn't happy about replacing it, he finally agreed but was obviously taking the money out in my trade-in as he told me that he was giving me more for my car than it was truly worth. Meanwhile, I had been given the value from three other dealerships that evening including an Autotrader confirmed price (with my exact VIN number) for more money.... but Mr. Arndt said he was doing me a favor my giving a price lower for my car and replacing the cracked window. I asked him how he can sell a certified, pre-owned car with a dangerous glass whole spreading. He said it didn't have to be replaced but he'll do it anyway if it would make me happy.If I would have seen another vehicle at Glassman Hyundai last night, I would have bought it. Their staff and used car manager treated us like family.... the experience was like night and day. Karen actually just bought another car there a week ago..... they just didn't have another certified Tucson or Sante Fe that filled my needs.... but they were still accomodating.I am so disappointed with Suburban Hyundai and David Arndt's way of doing business. Other than the computer-generated message I received last night, I do hope I receive a call from one of Suburban's owners:Dear Customer:Thank you for your recent visit to Suburban Hyundai and the opportunity to earn your business. If you have any questions or concerns about your shopping experience, please contact me directly at (248) 731-3497or by email at darndtatsuburbancollection.com.Sincerely,Dave ArndtPre-Owned Sales Manager Suburban HyundaiToday, after leaving a message on the Suburban Automotive site, I was very clear about my awful experience.... Adamm Davis, the import sales manager wanted to hear my whole story and asked if he could have someone call me today to make things right. I reluctantly said yes, He had another salesman, Oleg Kovtan call me and had to work up a deal he said..... hours go by and he ends up calling me back with the exact same price and exact trade-in for my car as that loser gave me last night.... what a waste of my time AGAIN!!!! I told both of these guys how disappointed I was..... they both promised to back the deal more fair but didn't offer me one single dollar more.I told Adamm Davis that not only would I not want to buy this car "which was already filled with bad karma" but I would NEVER step foot in Suburban Hyundai.... Adamm felt bad but not bad enough to fix this bad deal.Stay far away from this dealership because you want to be treated right..... want a Hyundai..... go to Glassman Hyundai in Southfield. It's a great place even though they had no cars for me.--Gary L.

LEONRID4U

Jun 9, 2015

Great staff!!!!! very knowledgeable and friendly. I would like to thank Ben my salesperson for taking great care of me and my partner. When I first walked in I really didn't know what I wanted but he listened to my likings and got me EXACTLY what I wanted. Thanks goes out to entire staff at Suburban Hyundai

MR

May 14, 2015

Hadeel Hasqeel made my first car purchase a wonderful experience. He was very helpful and thorough during the entire process. I would recommend him to anyone looking to purchase a Hyundai vehicle.

rburb

Apr 22, 2015

Joe and Jeff got us into a new leftover car at an amazing price with financing we did not think was possible. No pressure sales approach made this deal one of our easiest new car purchases ever. Drove off with our new car the next day! Couldn't ask for better service and very happy with the Accent

A_hill

Mar 24, 2015

I absolutely was amazed by customer service that I received when I purchased my Sonata. Armon was very knowledgeable and extremely helpful. I would definitely consider buy my next car from suburban Hyundai in Troy,MI.

loyalhyundaiowner

Feb 11, 2015

Today I worked with Jeff and Dave getting the initial application of Diamond Fusion for my new vehicle purchase. They were both quick to help and offer assistance when needed by me.. acting as advocates on my behalf to speed this process along.Many thanks for your courteous service.. your work is much appreciated!

McLeod RW

Jan 31, 2015

After a very extensive review/search for a new sedan to lease we settled on a Hyundai Sonata. The value and quality for the money, was exactly what we were looking for. Our sales person, listened, questioned, and provide several examples and payment options that were perfect for our needs. The entire process was excellent. The finance manager and general manager, provided the addition level of product detail, that made our decision to lease, truly seamless. I highly recommend Suburban Hyundai and their staff.

Haider-1993

Jan 26, 2015

I went there last week on Thursday and i was looking for a used car. the salese man, was great He showed me a lot of cars in there and was very honest about the vehicles, if they had problems or not. over all, its the best dealer that I went to in the area

Carol

Jan 23, 2015

The service manager explained every service that was performed on my car. He demonstrated how to use the smart key in the case of a remote failure and demonstrated techniques to keep from sliding in the ice and snow. My salesman Jeff is terrific. He helped me register my car for Blue Link services and showed me how to use the services.

Prakash

Jan 7, 2015

I won't hesitate a moment to recommend the Suburban Hyundai dealer for the Cars. They answered all my queries. I had the best experience ever. I would like to make a comment on how helpful and informative Hadeel Hasqeel was for my vehicle search. He really made me feel comfortable and was extremely knowledgeable in the vehicles I was interested in and tailored a line of vehicles to our needs and budget on the spot. Manager also very approachable and down to earth personality , explained and communicated well about the vehicle. It was My first visit with this dealership and the overall experience was very positive.

Prakash

Jan 6, 2015

I won't hesitate a moment to recommend the Suburban Hyundai dealer for the Cars. They answered all my queries. I had the best experience ever. I would like to make a comment on how helpful and informative Hadeel Hasqeel was for my vehicle search. He really made me feel comfortable and was extremely knowledgeable in the vehicles I was interested in and tailored a line of vehicles to our needs and budget on the spot. Manager also very approachable and down to earth personality , explained and communicated well about the vehicle. It was My first visit with this dealership and the overall experience was very positive.

Karen Czechowicz

Oct 20, 2014

I have purchased two cars at Suburban Hyundai; a Tucson fives years ago, and then I returned to purchase a Sonata. This dealership is friendly, and professional, they make what can be a stressful experience a positive one. The dealership and service area are both immaculate as well. I recommend Jeff Bushar the New Car Sales Consultant I worked with, and this dealership, as well as Hyundai cars. This is now my third Hyundai, and I have found all of my Hyundai cars to be great automobiles; very reliable.

GoodThings

Sep 22, 2014

Great experience... An uncommonly helpful and positive attitude at every point. They earned my business as much as this compliment.Thanks, Adamm, Richard, Gregg, and Jeff.ps: thanks for being so gracious when I was 1.5hrs late for my apt to pick up my car. Very understanding.

Kochans

Aug 28, 2014

Joe found just the car the hubby wanted - he is over the moon! Great personnel and pricing. This is our second Hyundai from Suburban. I drive a 2011 Santa Fe, and love it. I had a 2003 Santa Fe before that. We are loyal Hyundai drivers, and Suburban is OUR dealership!

BT

Aug 17, 2014

Tim Pence was very detailed on finding out my wants on a vehicle. He had extreme patience while I test drove a few vehicles before I made my final decision. From sales to detailing to finalizing the loan, Suburban Hyundai was 5 star. This is my second car with Suburban Hyundai and both times I've been extremely satisfied with the new car buying experience.

bethann377

Aug 17, 2014

Tim Pence was very detailed on finding out my wants on a vehicle. He had extreme patience while I test drove a few vehicles before I made my final decision. From sales to detailing to finalizing the loan, Suburban Hyundai was 5 star. This is my second car with Suburban Hyundai and both times I've been extremely satisfied with the new car buying experience.

Francoise Schilling

Aug 16, 2014

Just pick up my new 2015 Elantra great looking car like all the new features (had a 2012)As always Jeff Bushar was very nice to work with great advice and very helpful with setting of new car,could not be happier that he was there to lease me my 2nd Elantra

Kimjstev

Aug 16, 2014

I came in for a repair and found that Jacob Haji was very warm, friendly, professional and helpful to both me and my mother. He kept checking back with us in the waiting room to make sure we were comfortable and continually updated me on the progress of my vehicle. I have made the decision not to go to any other dealership besides this one!

jserra21

Jul 7, 2014

Joe B. and Adamm were extremely help full. My experience with the entire staff was very professional and informative. I was very surprised with the whole experience. This is my first SUV from Hyundai after drivingcannot believe how well this SUV handles, very pleased.

Steve A.

Jul 5, 2014

I can't say enough about the positive car buying experience I had at Suburban Hyndai on 30-June-2014. Adam, Ben, Jeff and Greg were highly professional and exceedingly attentive to my needs in purchasing a new Sonata from Suburban Hyundai, which was recommended to me from a trusted friend. They more than lived up the my high expecations. For example, the deal was struck in the morning and I needed to stop in later to provide documents. When I arrived late in the afternoon, I was pleasantly surprised to learn from Adam that I would be driving home in my new car - which I had expected to pick up a day or two later. The speed in which the whole transaction took place was amazing, especially with Greg being authorized to produce DMV car registration onsite! I would recommend this dealership to anyone who is interested in being treated with respect when purchasing a new car. This dealership delivers in more ways than one!

Lena

Jun 13, 2014

Tim Pence helped my husband and I to lease a brand new Hyundai on a Saturday afternoon. I was completely impressed with the customer service, knowledge, and patience by the sales staff. I felt the team made the process simple and easy and I appreciate the efforts of all involved. We are the envy of the neighborhood now. I am enjoying the new ride and will recommend Suburban Hyundai to my family and friends.

mbwestlake

Jun 9, 2014

Adamm and Joe were extremely helpful and made sure that none of my questions went unanswered. They were very accomodating and stayed after hours to finish my paperwork with me. They did an exceptional job! Especially compared to other dealerships that I've been to.Thank you!!

paul alexander

May 28, 2014

paul alexander hi good guy he help me a lot to buy this car and im so happy for his help to get what we went thanks.

RT0878

May 26, 2014

We are so excited about our experience in purchasing a 2012 Hyundai Sante Fe. When we arrived on a Saturday afternoonwe didn't know if we would get much help because we thought people would be trying to "get home" for the weekend. First, Paul Alexander, our sales agent, was very thorough in explaining the car situation to us, and he worked really hard to line everything up in a timely manner. We are very happy, and we never felt rushed through the process even though we took up a couple hours of their time on Saturday afternoon (they got home late because of us). My kids loved Paul's help because they were getting a little restless, and Paul pulled out a frisbee to help occupy their time while I was completing the paperwork. Thanks to all those who were involved in making our experience a great one at Suburban Hyundai in Troy. Thanks!

Mike K.

May 19, 2014

This dealer is as good as it gets! Last month I leased my second vehicle (a Hyundai Santa Fe... first one was a Sonata) and these guys will go out of their way to make the deal happen. Adamm Davis was helping me initially and then Ben joined him to make sure all my questions had been answered (and believe me... i had many questions). From a technical understanding standpoint, this dealer is by far better than the rest. They were the only ones that were able to give me accurate information on towing a trailer on a Santa Fe Sport. They did not lie about the answer and told me information that could've made me walk away from the car. I appreciated their honesty and found a work around to my trailer pulling issues. From a pricing standpoint, there is NO WAY that any other Hyundai dealer will come even CLOSE to beating their price. The price I got on my Santa Fe Sport is a price that I WANTED. All other dealers were at least $20 or $30 more per month. These guys threw in options, oil changes, etc etc. to make it work for me. Finally from a customer service standpoint, i must've gone in there at least 20 times before I leased the car. Every single time, they treated me as if I'm the most important customer to them. Not once did they get upset that I kept returning with more questions and walked away without leasing or buying. In fact, they encouraged me to just swing by at any time a even if I did not buy or lease anything. Overall, this dealership (with Adamm's lead as the manager and Ben as a salesperson) gets 5+ stars. I do not want to deal with anyone else or any other dealership other than this one. Mike

loyalhyundaiowner

Apr 28, 2014

Richard and Adamm were quick to respond to my requests for information, attentive to my concerns, while remaining most courteous and professional in their efforts to assist me locate exactly what I want to purchase. They did not try to pressure or persuade me to purchase an in-stock vehicle from their lot like other dealerships have been doing. Thank you gentlemen.. I look forward to working with you in the future.

tshipps

Apr 14, 2014

I recently purchased a new Hyundai Genesis from Suburban in Troy, Michigan. Low pressure environment. The showroom atmosphere was modern and comfortable. The sales team works together. I actually was able to finalize the price AND hold the vehicle I wanted (while arranging for insurance) through my sales rep's co-worker. Didnt have to go through the old outdated businesss model of "negotiating" back and forth with the "sales manager". Suburban honored the price and did not take the deposit I offered to confirm the deal. That was a first for me. Service department is clean and team members answered my service questions and the Hyundai model I was interested in pruchasing. Very good experience.

James

Apr 4, 2014

I walked in to Suburban Hyundai and was greeted by Paul Alexander who listened to my needs and proceeded to direct me to a car that was exactly what I was looking for. He was extremely friendly, knowledgeable and ready to assist me in my car search. Needing to finance was another concern and the finance manager Greg was extremely helpful. Walked me through the process and made it much easier than I imagined.

jonathen

Mar 28, 2014

I am writing this 5 days after I purchased a used BMW X3 from this Hyundai dealership. DO NOT let them promise you that, "Dave is a good guy and might do that for you," Dave is a good guy, but get it in writing.Dave did take care of my main issue, so far. In closing, we drove 20 Miles one way and got delivered a FILTHY car that my wife spent half the day cleaning out. Maybe that's why it sat on the lot for a Month and they lowered the price substantially. Dog hair Everywhere! My wife wouldn't sit in it! It is now in overall good condition.Make sure you look it over top to bottom before you drive off.P.S. I would still like my .34 cents mailed to me please.

Macary2B

Mar 19, 2014

Just finalized the purchase of a 2014 Elantra at Suburban Hyundai. Great experience. They went out of their way to secure the best financing and were generous with the trade-in. Everything was explained and there was no pressure to purchase something I could not afford.

VeeTee lover

Mar 14, 2014

Adamm Davis is the manager at this dealership and he has always made sure that I leave satisfied. Not only that, but he has gone way above my expectation of what a dealership stands for nowadays! I have purchased my own vehicle from them just over a year ago and keep referring people to them because I truly believe in their customer service and that they put the customer first! Hyundai has also been growing as a brand and their current vehicle lineup is sure to impress anyone. I will be sure to return to this dealership whenever possible and I would recommend this dealership and Adamm to anyone!

h2focus

Mar 14, 2014

The only dealership you need to visit! Adamm Davis is the manager at this dealership and he has always made sure that I leave satisfied. Not only that, but he has gone way above my expectation of what a dealership stands for nowadays! I have purchased my own vehicle from them just over a year ago and keep referring people to them because I truly believe in their customer service and that they put the customer first! Hyundai has also been growing as a brand and their current vehicle lineup is sure to impress anyone. I will be sure to return to this dealership whenever possible and I would recommend this dealership and Adamm to anyone!

Lars Schmidt

Mar 9, 2014

I was impressed with all areas of there service. I will use them everytime! I will also recommend them to my friends and family!

Michael

Feb 25, 2014

Everything made this experience a great one. Joe Bulszewicz was a wonderful, responsive, thorough, and capable sales person. The facilities are modern and comfortable including the service and waiting areas. I would highly recommend Suburban. Thanks also to Adamm.

markielouise

Feb 25, 2014

First of all, Chris Zeppa was Very unfriendly. We had come to your location yesterday, and put a $200 deposit on a 2011 Chevy Cruze. From the first moment, I had a bad taste in my mouth about our salesman. He showed us the car, and we noticed that he couldnt get the remote start to work. He stated he would look into it, and also we asked for the car to be detailed. Also, there was only 1 key for the car. We asked if there was another car key, and he stated it was in the business office, and he will get it. So, today we decided to come and take delivery of the car. My significant other had called and spoke with Chris, and asked him to detail it and we would be there about 5pm. We walk in, and Chris had his foot up on his desk, and was on his cell phone. After about a minute, he saw my significant other standing there. We walked in with $11,920.44 in a cashiers check. I am APPALLED that there was a $200 dock fee. For a cash paying customer, only having to review a few documents, this is unacceptable. We went outside to see the car, and to put on the license plate. I asked Chris if the remote start was fixed, or if he had looked at it. Chris told me that he had tried it twice but couldn't get it to work. I got out the owners manual and started looking though the pages to see if we could figure it out. As we did this, Chris said "Well, it was nice working with you" and walked inside, as we are standing in the freezing cold, looking at a manual by ourselves. there was another sales gentleman walking by, and I had to stop him and ask. Also, there is NO driver floormat, the car was not cleaned up, sticker glue was stuck still on the window, there was a CD in between the seat, crumbs etc. I really do like the car, its not the car that is the issue. The issue was our customer service. ALSO, Chris told us there was only 1 key, we asked him about the other one, and he basically shrugged his shoulders and stated we can get a key made for valet $10 at the store, the fob probably costs about $200. I am furious. I would NEVER recommend someone to him. The whole expierence was terrible. I am just so shocked at everything that happened. I spent over $11,000 at your location, and I was treated poorly. You are a dealership, you are widely known. Your dealership is not some crappy place to buy a car. I feel very taken advantage of, and I would not recommend any Suburban dealership to anyone. Please, I am the owner of the car, please call me, I would like to discuss this over the phone. My phone number is 586-215-4022. I may not answer, due to working 8am to 5pm tomorrow, but feel free to call my significant other, Eric, he is just as furious as I am. His phone number is 819-531-4564. Thanks,Markie Centala

Brandy

Feb 12, 2014

Everyone was very helpful. They were so patient with me as I had so many questions about the new technology with the new cars. I loved my experience and I strongly recommend this dealership.

Dave

Jan 9, 2014

I just purchased a new Hyundai Elantra through Timothy Pence at Suburban Hyundai after walking out of another dealership that treated me like I had just 'fallen off a turnip truck'. Timothy was very patient in explaining all the features of the car and the color combinations available. I couldn't get exactly what I wanted because nobody in all 50 States had one and the factory was no longer accepting orders for 2013's (end of the model year and the 2014's hadn't been introduced yet). No rush, no hurry and I was treated like I was buying a new Rolls Royce. I would recommend this dealership and Timothy in particular to anyone in need of a new vehicle. It's clean, well organized and just a great place to do business. The only caveat I have is that their service labor rates are pegged at the top end of the high range but I don't think I'll be needing to avail myself of their services except for oil changes because of the excellent warranty the car came with.

Kat S.

Oct 21, 2013

I recently purchased a used vehicle through Suburban of Troy. My salesman, Joe Lacey, was personable, mellow, patient and sincere. He not only was a pleasure to work with and spend time with, but went above & beyond! Cudos also to Greg Merrill at closing for continuing this positive experience as well! This was my first car purchase in 16 years. Thank you for making a rather daunting task a pleasure!

Laura

Sep 16, 2013

Excellent in getting in when scheduled and done with time they stated.

Siefmac

Aug 1, 2013

Our car was not running and we were desperate we called Suburban and Ben came over to our house and gave our Sonata a "jump" . So We Just Want To Thank Your Dealership and Ben From The Top And Bottom Of Ou Hearts!

Kim29

Dec 31, 2012

This was my first visit to this dealership and I will definitely come back! One of the mechanics Erik even gave me a ride to wheatgrass and sprouts while I waited for a new battery. Great service from Christine and Erik. Thank you!Kimberly S.

adriamichele

Dec 29, 2012

I am always satisfied that both George and his very competent associate Christine Wentzel, are listening with genuine concern to my issues at hand. They both go out of their way to accommodate me. Their cheerful and sincere interest make doing business with Hyundai and Suburban a pleasure. You are lucky to have them both as your employees. Really! I left service today with a sparkling clean car, wishes for a Happy New Year, and a promise that if my problems were not resolved they would not abandon me. I believe them. I wish them the same.I love the elegance and drive of my newly leased Sonata. I am NOT happy with the mileage received to date. The promises and estimates on your advertising and posted information on the cars DO NOT MATCH, so far, with what is occurring on the road.I will follow the suggestions George made, and watch to see if there is a noticeable improvement. With hopeful anticipation, I remain, Sincerely,Adria Brown

Elantra1940

Dec 27, 2012

Complained of a drive train noise. Turned out transmission needs to be replaced. Christine was most helpful in keeping me apprised of the problem, telling me what to expect in terms of timing, and getting me a loaner for what may be some time (given the New Year's holiday).

mayrph

Dec 27, 2012

Christine was very helpful during my service experience at Hyundai Troy. She not only offerred great service when I had my tires replaced but also went above and beyond to arrange for my mirror to be painted and placed on my car without much effort on my part. She is a great example of custoemr service and should be acknowledged for her timeliness and friendliness. Major Kudos Christine!

garybell22

Dec 24, 2012

The radio in my 2006 Sonata wouldn't turn on after the battery died last night and had it jumped. We called Suburban Hyundai and Christine advised we bring it in for Service to look at to find a solution. Christine, Craig, and Eric were extremely friendly and Craig replaced the fuse and gave it a car wash. Very grateful they helped! It was very important to replace the radio fuse because I am driving back to Atlanta tomorrow to ensure a better drive; the team made this possible by putting forth all effort to replace the fuse and clean up my car.

VijayaVellaichamy

Dec 22, 2012

Ms. Christine Wentzel was very helpful, polite and explained everything before and after the service. I really appreciate such a nice representative from this dealership. Good work!

grussell123

Dec 21, 2012

Christine has been very helpful every time I have come in for routine checkups. She was very professional and got me in and out quickly. I'd recommend Suburban Hyundai to anyone looking for a professional and fairly priced dealership.

newbergj

Dec 19, 2012

I had a relatively complicated problem with my 10-year-old Hyundai, which required several phone calls back and forth. My service rep, Christine, was excellent every step of the way. She knows how to communicate in a friendly, patient, and detailed manner. More so than most. Based on my experience with her and the mechanic Craig, I wouldn't hesitate to return there or recommend others to do the same. Suburban has a great asset in Christine and I hope they realize that. Thank you.

ronnie grimes-premo

Dec 19, 2012

This is the second time I have had the pleasure of working with Christine and she does not disappoint, neither does her team. I had dropped in without an appointment and was prepared to have to come back. Christine and her team worked me in without a problem and without making me feel like an inconvenience. She also remembered me from a previous visit which always makes me feel special. Who doesn't enjoy feeling special? I have worked with the public for over 20 years myself and it is a rare quality to balance sincerity with friendliness...Christine does that with ease and I will never hesitate to contact her with any future issues with my Hyundai.

SuburbanRater

Dec 1, 2012

This is my second time visiting the dealership and working with Christine for service. She is phenomenal! I was expecting to receive a lift home during my second visit for my 30K mile maintenance but she gave me the WOW experience by allowing me to drive the Genesis while my car was being serviced. Very nice ride- had me wishing I had purchased one of those instead of my Sonata which I'm also happy with. Thanks for the exceptional customer service Christine and I look forward to working with you in the future.

Genesis love

Nov 30, 2012

A+ sales and service at Suburban Hyundai. Christine is always a breath of fresh air when it's time for my vehicle to be serviced. The technicians are always fast, efficient, and most importantly knowledgable. I wouldn't buy or service a vehicle anywhere else.

chosi01

Nov 20, 2012

Excellent attention, very professional and courteous, and superb humor. Every time I have any issues with my car, I just schedule an appointment online (no matter it's a last minute appointment), and still Christine gives me a phone call to see how she can best accommodate the service timing to fit my schedule, and calls me when the part have arrived. Clearly she excels by far as the best employee at the Suburban Hyundai.

biosco

Nov 15, 2012

While visiting my daughter in Rochester Hills, MI I collided with a deer anddamaged the radiator of my 2012 Hyundai Santa Fe Ltd. It was towed to SuburbanHyundai in Troy for repairs and Christine Wentzel handled my problem. Needlessto say, being crippled 1,000 miles from home generated considerable stress andanxiety. Christine greeted me with her usual winning smile and her demeanor led me tobelieve that I was in good hands and would be back on the road quickly. I wasprovided with a rental car and about 10 days later I was back in business. Iam now back home and the car is running cool and flawles. Christine deserves special commendation for easing my anxiety during the repairprocess. She backed up her claims and was on the phone often to appraise me ofprogress of the repairs. She was very reassuring in my moment of stress.How fortunate is Suburban to have her on their staff. I wish I lived in MIso I could bring me car to Suburban for service.Sincerely,Robert A. Bosco

jherod

Nov 12, 2012

I can't say enough about Christine Wentzel, she was the best customer service representative Hyundai has ever had in all my years I've been coming to the dealership for sales and service. Her personality exudes kindness and efficientness. I couldn't of been more happy with her approach, her demeanor and her communications skills to inform me in detail about my car issues / solutions with me. You guys have a winner then, don't lose her.I'll be back!Judy Herod2009 Hyundai Genesis313-623-5233

Joelg72141

Nov 5, 2012

Purchased a Pre-owned Audi A4 for my wife. I live in Texas and found the car on AutoTrader.com. Paul Alexander handled the sales transaction for me and was very cooperative and allowed a local family member to come by and inspect and test drive the car for me. Rick, the Finance manager helped me get a great interest rate, better than my local credit union offered me. The car came as described and we are very happy with the car and how easy it was to do business from 1500 miles away. I can definitely recommend the dealership and Paul and Rick.

rrtwymant

Oct 31, 2012

employers worked very hard to get me in my dream car i came to see. they spent numerous hours trying to get my loan approved

kmbrlycc

Oct 2, 2012

I want everyone to know about the great service I received at Suburban Hyundai in Troy. Our company enjoyed the same personal service I would expect if I was a family of four buying a vehicle. Even though our need for vehicles was an immediate need, Ben took the time and patience with us that we deserved.

esalesky

Aug 11, 2012

My overall experience at Suburban Hyundai was fantastic. I was very fortunate to have Diondre Doaks as my salesperson. Diondre was extremely knowledgeable on the Sonata model I was interested in. During the test drive, he described the features of the vehicle in a methodical way that was easy to remember. During the negotiation process, he was very professional and I walked away feeling that I purchased a Hyundai Limited Sonata at a fair price - with all of the accessories that I wanted. I requested a specific exterior and interior color and Diondre assured me he could get the vehicle - he immediately located two vehicles and called them on the spot. Within a short time, Diondre called me to let me know that the vehicle I wanted had arrived, delivering on his promise. It is now 4 weeks after purchasing my vehicle, and Diondre is still following up with me to make sure I am satisfied. This is the salesperson that you want: professional, trustworthy, knowledgeable, delivers on what he promises, cares about his customers and always gets back to you in a timely manner for any questions or requests that you have.Adamm Davis - Hats off to you for your management of a dealership that rocks! My experience was 100% positive and I will definitely be back for my next purchase. I have told everyone I know that Suburban Hyundai is the only dealership you want to do business with.Rick Szepytowski - you did a fantastic job in explaining the additional options that were available without a hard sell approach. I usually don't purchase extended plans, but your approach was so positive and informational - that I did purchase one of the plans. My experience with other dealerships has been horrendous at this stage of the sales process - I just wanted you to know you are exceptional.I look forward to having my car serviced for normal maintenance at Suburban Hyundai. My experiences thus far have been outstanding!

Momwifenurse021406

Aug 9, 2012

Emailed this dealership to we could make a deal on a Mazda5. My emails were not answered in a timely manner and when I did get a response they were short and didn't give me the information I needed. After two or three days they finally told me that they couldn't make the deal happen. Worst experience I have ever had dealing with a car dealership and it's sad because they if they could have worked with me a little they could have made a sale.

jstrong80

Jul 30, 2012

I had an issue with my vehicle with my car and it was qucikly taken care of. I am overall satisfied with my exprience with this dealer.

aramsey38

Jun 27, 2012

I received great service from the staff at Suburban Hyundai; Adamm and Rick took the time to review all the information with me before I purchased my car. They got me approved fast and had me driving out in my new vehicle the same day. I will definitely be a returning customer.

jrider25

Jun 11, 2012

Worst experience at a dealership we have ever had. After being approved for a loan on a 2011 Honda Pilot, we waited another 6.5 hours for the paper work to be done and our sales person (Paul) to finish the sale. We waited, and waited, and waited some more for this dealership to get their sh*t together, but they never did. It was excuse after excuse. After we had been approved and paperwork had been started, we watched our Pilot get taken out twice for test drives. WTF?! Floor mats for a 2011 Pilot should be standard, regardless if it's used. Not at this place. To top off the experience... as my wife and I were leaving, the fuel light was on! The gas needle was right on the lowest mark it could be on! That totally wrecked our car buying experience there. Steer clear of this place if you want a good car buying experience! Highly recommended that you don't spend your hard earned money there. **UpdateI know I'm about a month late, but better late than never. After posting this, Dave at the dealership got a hold of me and asked if there was a way to help fix our bad experience at his dealership. To make a long story short... he took care of us and actually reimbursed me for the floor mats I ordered. That's pretty big in my book and helps quite a bit. I appreciate the effort they made with the follow up.

dmsutton

May 25, 2012

Scheduled a maintenance visit for May 2, 2012. Promised two free oil changes when we purchased the vehicle last year and was finally able to get an appointment that worked with my schedule. Talked with Chris Hurd who told me that a Fuel Induction Service was necessary at 15,000 to keep my OEM Warranty intact. Ending up paying 128.23 was a service visit that I anticipated being free. After leaving the dealership I looked up the manufacturers service schedule which did not include the Fuel Induction Service. I contacted by salesperson, Jeff Bushar, who directed me back to Chris. Chris stood by his earlier statement that the Fuel Induction Service was required to keep our warranty intact. He went on to state that he had worked for a number of service departments for Suburban and this was standard procedure.After carefully reviewing the "Suburban Hyundai Maintenance Menu" earlier today I found the small print at the bottom left hand corner that indicated that the recommended maintenance in BLUE text was not required by Hyundai. Your service advisor lied and it cost me $128.23 plus the extra time wasted while I waited in the customer lounge. This was an awful customer experience on several levels. Deceptive selling of unnecessary service will cause Suburban (not just Suburban Hyundai) to loose this customer for life. I plan to warn others not to do business with your dealerships at every opportunity that presents itself.

rossima78

May 22, 2012

Flat out lied to me on the phone!!! Needed one new headlight, quoted 19.05 plus a FEW DOLLARS for labor. Asked twice if my bill would be around $30 or more. Answer? No. Reality of the situation and my final bill...$64.09. For a lightbulb. When I got my bill and asked the super unfriendly guy helping me, (Chris) why my bill was so high after having been quoted much much less, he meekly answered me that labor was the reason. Why was I not told that on the phone? I would never have gone there. I would not recommend this place under any circumstance. He never even offered to get a manager. Next time I need service I'll just drive back to Grand Rapids where I bought the damn thing.

jariskus

Mar 4, 2012

I shopped around for used car and after seeing this one online, I knew it was the one for me. Excellent price, low miles, great condition. My salesman was great too! Very happy customer :)

Julie

Mar 4, 2012

Great Used car, great price, low miles and wonderful saleman...very happy customer!

leslieroe

Jan 9, 2012

I went in to test drive a Elantra and a Sonata I was interested in them both but wanted to see which one I liked better. Joe Lacey greeted us with enthusiasm and a smile which was nice. We test drove them both and I ended up buying the 2012 Elantra.They gave me more for my trade than any other dealer was willing to offer and made the approval and paper work process quick and painless. Joe is such a nice laid back guy and he made us laugh and feel comfortable the whole time there. Everyone at the dealership offered us congratulations, and treated us like we matter. It has been been the best car buying experience I have ever had. Thanks Joe!

overholsert

Nov 8, 2011

What a great experience I had when dealing with Suburban Hyundai in Troy, Mi. I've had such a great car buying experience. The staff made me feel very welcome and was very friendly and efficient. I would highly recommend this dealership to anyone looking for a car and great customer service.

JMarie

Nov 6, 2011

My rating of this dealership reflects the great service I was given at Suburban Hyundai. Deondre was very knowledgable and he was patient with me regarding all of my questions on the Sonata and Elantra. He made me feel comfortable on the test drive and I will definitely be doing business with him soon.JMarie

mikebishop

Oct 19, 2011

Before purchasing my Sonata from Diondre at Suburban Hyundai, I visited a Buick dealer, a Ford dealer, and 2 other Hyundai dealers. Of all the dealerships, Suburban Hyundai stood out as the place where I felt most comfortable. I wasn't expecting to purchase a car on my visit, I really just wanted to see the tan leather interior on the new Sonatas. However, Diondre presented an excellent deal and answered all of questions which assured me that I was making the right decision.When I visited Suburban, the Tigers were about to start a playoff game that I didn't want to miss.As part of our deal, Diondre said he'd expedite the paperwork and I wouldn't miss the game... but we ran into some hiccups while working through the financing.To make up for the couple innings of the game I missed, Diondre threw in free interior protection on my new Sonata. In addition, another salesperson turned on the radio in the showroom Tucson and opened up all the doors so we could all listen to the game.I love my new car and I've recommended Suburban Hyundai to all my family and friends. They really go the extra mile for the customer.

2012elantr

Oct 15, 2011

I dread the whole car buying process. Ben quickly met me with a smile. He then thanked me for comming in to hisj dealership. He quickly sat me down and asked me a few questions to see what I was looking for in my next vehicle. After I told him my budget he recommended what turned out to be the perfect vehicle for me. I couldn't believe how easy buying a car actually can be. I love my new Elantra. I would recommend anyone interested in a Hyundai to go see Ben at Suburban Hyundai in Troy.

artgoldman

Oct 15, 2011

Fair price for vehicle and trade-in. Diondre was very professional and followed through on the details of the sale. Staff at dealership was was friendly and helpful.

annaszura

Oct 14, 2011

The experience I had at Suburban was great. Diondre explained to me all my option and helped me make a decision. I love my new Sonata!

crisandgeorge

Oct 14, 2011

It was a true pleasure to come in a buy a car. The salesman was very informative and was a pleasure dealing with him and I will gladly recommend this place to everyone I know. I will be back when I am ready for another car.

kirk0029

Oct 14, 2011

i came in to buy a used car and the salesman was very kind and helpfull. he had answered all my questions and made the prosess of buying a car very nice i would come back to see jeff anytime. thanks dana mcabee

rossc123

Oct 14, 2011

Diondre was extremely helpful! He was very knowledgeable about the Hyundai Accent and helped me sync my phone as well as figure out all of the great functions the Accent has to offer! Diondre got us in and out within 24 hours and was able to get me a very competitive price! He worked very hard with his sales manager to get me the price I had in mind. Everyone at this dealership was very knowledgeable and professional. I had several different dealerships I was working with, however, I'm very glad I decided to give my business to Suburban Hyundai!

carolinem1

Sep 12, 2011

I came to get my routine oil change and check up on 9/8/11. The last time I was there to get a check up, the service rep told me I needed a Trans Service and Power steering service. I lost my job a year ago this October and couldn't get it done and couldn't afford it and the service rep (Jeff Dwyer) said when I came in for my next oil change he would take around $70.00 off. When I brought my car in last Thursday the new rep (I believe his name is Chris)said their prices have raised since my last oil change and they could not take anything off as I had been told by Jeff who was no longer with the dealership. Chris brought in George and George said the same thing. I am now on Social Security and I could not afford to get this done and said just take care of the oil change and I would not be able to come back to the dealership anymore because I could not afford it and that my son who lives in Midland (I live in Troy) would help me to find someone in my neighborhood. I went to sit down and wait for my oil to be changed and George called me back in his office and said they would take care of everything. I did not pay one cent for the work. I was absolutely astounded and very, very thankful. I love my car, which is a 2004 I bought brand new in Nevada and moved to MI 6 years ago and it only has 46,000 miles on it and I take very good care of it. I thank everyone again at Hyundai, it was one of the nicest experiences that has ever happened to me. Thank you agin....Caroline Michael

Aloycius

Aug 14, 2011

I recently bought a used car from Suburban Hyundai. The salesman was Rick Szepytowski. Here is a copy of the letter I subsequently wrote to Rick's supervisor:Suburban Hyundai1814 MaplelawnTroy, Michigan 48084ATTENTION: David ArndtDear Mr. Arndt:I just recently completed the purchase of a pre-owned vehicle from your dealership. Although I rarely write this sort of letter, I feel compelled to call to your attention the outstanding performance of Rick Szepytowski, who worked with me through the process.Rick earns top marks from me in all areas. He was knowledgeable, and wasnt afraid to say he didnt know when he didnt. But then he went and found out. He was friendly and courteous to a fault. He made the purchase of the vehicle our mutual goal, and was willing to reason with me as we looked for the best way to accomplish it. He made buying the car a team effort, enlisting the help and support of the rest of your staff whenever necessary. He made me feel I was being take care of by experts, and that there wasnt anything we couldnt accomplish together.In addition to all of that, we made friends.You can be sure that the next time I am interested in a vehicle of any sort, Rick will be the first one I contact, so that I can have the experience again. Thank you,Rick Belloff

BJ48093

Aug 8, 2011

He was very nice and helpful. I felt that he had covered all the information on the car and helped me with my decision. I had only planned to go in for a test drive and walked out with a new car.

IRATECAUSETHEYSUCK

Jul 30, 2011

seriously? I am waiting basically 1week for my car to be finished , just for ONE part, which should take 10mins to insert. and because it's under warrenty still, i'm guessing they're not getting money from this, so they're delaying it. Pissing me off. Ironically enough they tell me that it'll be done by friday, yet it's been dragged out long enough.

llamaboy8807

Apr 7, 2011

I had a great experience at Suburban, Diondre and his team were able to find me the perfect car and get the financing that I needed to fit my budget. I will defiantly visit the Suburban family for my next vehicle and I have already recommended Diondre and Suburban to many of my friends, family, and coworkers.

jmsalesin

Dec 16, 2010

Customer Service is outstanding. Friendly, and very obliging. Fast, and excellent workmanship. I would recommend this service department to any and all.They did all my service promptly, and gave me an estimate before they started. The estimate was right on, and no other charges.Just a fine place to service your Hyundai.

fionabean2

Dec 8, 2010

We worked with Diondre for our lease which was our first Hyundai. He showed us a lot of newspaper and magazine articles which showcased the great aesthetic and safety features of our Sonata. We love our car and Diondre was wonderful! The night I took possession of the vehicle, we had been there for hours and once the car was ready, Diondre noticed a scratch on the hood. Within a week, he picked up the car from my workplace, had the scratch repaired, and had my vehicle back to my workplace before I had to leave for the day. The staff at Suburban Hyundai is super friendly and I would recommend Diondre to everyone!

SaraDag

Dec 1, 2010

I had a great experience with this dealership, especially considering it was my first time leasing. My salesperson, Diondre, took the time to explain everything to me thoroughly, was very knowledgable, and was never pushy. The sales team worked hard to make sure I was happy with the price. Top-notch service, very nice people. I would definitely recommend Suburban Hyundai, especially to first-timers.

JPGillis

Nov 30, 2010

I just finalized the lease on my second Hyundai from Diondre at Suburban Hyundai and I couldn't be more pleased with my sales experience. There was no haggling with the price - sign and drive was exactly as they advertised. I would recommend Suburban Hyundai and my salesperson to anyone. In fact, I am in insurance sales and I tell everyone how pleased I am with my Tuscon. It is the most comfortable vehicle I have ever had. I have a bad back and I can drive comfortably in my Tuscon. I drove to Chicago this past weekend and had no problems with my back and the gas mileage is great.

dave20064

Aug 8, 2010

I reviewed their website and I called about a specific vehicle I was interested in. When I got there (less than an hour later) they told me the car had been sold and the price for the vehicles thay had in stock was almost $2,000 higherThey refused to find me a car for the sale priceCOMPLETE BAIT & SWITCHAVOID THIS DEALERSHIP!!!!!

howard_cq

Mar 3, 2010

I lived in Troy, Michigan, and Suburban Hyundai is the closest dealership. So I went there for my Sonata service in the past 4 years. For twice, the service provided to my vehicle leads to potential safety concerns. Now I completely give up, and I have to choose another dealership.I hope Hyundai or Suburgan Hyundai can treat seriously the issues with their service department in terms of quality of work. Significant quality control is needed for this dealership. They should also learn how to pay attention to details. I hope I can come back to this dealership when things become better, but with the current service management team I do not see how this happens because he does not know how to listen to his customers.