Used Cars for Sale at Suntrup Ford Westport in Saint Louis, MO

Coti Bova

Jul 29, 2016

Mike was very helpful on working on price with me. The dealership was very accommodating about changing bulbs that needed replacing and cleaning the headliner that now looks new.

Daniel Hogbin

Jul 28, 2016

Was thinking I was getting a good deal on a truck ford honestly didn't know anything about the vehicle falsely advertised a 6cd changer and a clean bill of health certified whatever they say oh that's what happens with used cars but a 3500 dollar engine problem not even two day from purchase the check engine light cam on I proceeded to bring my truck back four times the fourth time Bob Stapleton said it was my fault no they won't give me a loaner and that I should drive for 10 days then bring it back weirdly enough it passed safety and emission that day they sent my truck to Suntrup GM where it's been sitting since no word from the warranty they have lied to me to get a sale the 6cd changer is actually a single disc that doesn't even work thanks for selling me someone else's problem and saying it's my fault the dealership is trash I will never come back and I advise you to go to a different dealership even Breckinridge motors on the rock road sells better used cars and truck and they aren't even certified. And to crystal the e commerce director for ford needs to side with the person that's having the issue and not take sides with the sales manager who has no idea what he's exactly selling that's my lovely experience thus far

Happy senior citizens

Jul 1, 2016

by the great help we got from Mike Kearns. He was so patient with us, a couple of senior citizens who were not knowledgeable about the new features on 2016 cars. Mike was very helpful bringing us up to date on the new Edge. We had been to 2 other dealers but we found Mike to be the most informative in our new car search. He went to bat for us so we could get a great deal on our Edge, he made buying the new car painless. We would highly recommend him to friends and family who are looking to buy a car.

Daniel Hogbin

Jun 22, 2016

Bob was great to work with, and was easy to get a long with. Dave worked hard to get us the deal we needed to get the truck.

Erin Kuchta

Jun 21, 2016

David Evans made me an incredible deal on my new 2016 Ford Fusion. He was professional and courteous throughout the process. I would recommend Suntrup Ford and David to anyone. I have already referred a few family members to the store myself. Thanks again.

Brenda Randall

Jun 20, 2016

Malk Adams was superb, patient, overall remarkable service. Keep up the good work!

Erin Kuchta

Jun 20, 2016

David Evans made me an incredible deal on my new 2016 Ford Fusion. He was professional and courteous throughout the process. I would recommend Suntrup Ford and David to anyone. I have already referred a few family members to the store myself. Thanks again.

John

Jun 20, 2016

I had a wonderful experience today with Dave and Bob. Thanks for all of your help. We will be sending our friends and family to you.

Chris Z

May 17, 2016

The most unprofessional staff I've encountered, especially David Evans. They add Ford incentives into trade-in values and then lie to customers by telling them no incentives are currently available to appear like they are getting a good trade-in. They don't care about the large commitment customers are making at the time and Suntrup's customers service is awful. Ford needs to look into this dealership because they give the great brand a horrible name!

George Boxell

May 9, 2016

Mike kearns and dave really helped me out. I would defenatly recomend the staff.

Justin wash

Apr 16, 2016

Bob and Dave worked hard to get me the deal i needed to get my car. I would recommend Bob Stapleton to everyone!

Linda Medlin

Mar 24, 2016

I cant say enough good about Suntrup Ford. I bought a 1996 F-250 from Bob Stapleton and the clutch ended up going out right away, almost instantlly after I bought it. Suntrup Ford stood behind their product and their sales manager, Dave Evans had the clutch replaced for me at no cost to me.

Linda Medlin

Mar 24, 2016

I cant say enough good about Suntrup Ford. I bought a 1996 F-250 from Bob Stapleton and the clutch ended up going out right away, almost instantlly after I bought it. Suntrup Ford stood behind their product and their sales manager, Dave Evans had the clutch replaced for me at no cost to me.

Curtis Nothdurft

Mar 21, 2016

It was a great experience. Very helpful and knowledgable.

Jemini

Mar 21, 2016

Mike kearns and Mike Jackson great to work with. I definetely recommend them.

Cherrie Hiatt

Mar 19, 2016

Bob was really good to work, polite and professional. JD in finance did a great job as well. Very happy overall.

Matthew Zurheide

Mar 10, 2016

Mike was very friendly and got me the car I wanted at the right price. I would recommend Suntrup to anyone buying a new/used car.

Kyle Bush

Mar 9, 2016

Dealership was awesome and treated me with respect. They worked hard to get me the best deal which overall I was satisfied.

Terri Braun

Mar 8, 2016

David Evans has always taken great care of me. This is the third car I have purchased from him at Suntrup. I would recommend anyone to do business with Suntrup. It was a quick, easy, painless process.

Terri Braun

Mar 8, 2016

David Evans has always taken great care of me. This is the third car I have purchased from him at Suntrup. I would recommend anyone to do business with Suntrup. It was a quick, easy, painless process.

Jennifer Pyle

Mar 5, 2016

Malik was an amazing salesperson! They made the impossible possible!

Skylar Stradtmann

Mar 4, 2016

Mike K helped me find a car that fit my needs and budget. Hes incredible!

Deana Woldanski

Mar 3, 2016

Salesman very knowledgeable on product. He was very friendly and made the experience pleasant.

Branden Green

Feb 29, 2016

Peter wolff and michael jackson reslly helped me to get a car. The staff was reslly friendly and i will recomdnd them to all my friends.

Branden Green

Feb 29, 2016

Peter wolff and michael jackson reslly helped me to get a car. The staff was reslly friendly and i will recomdnd them to all my friends.

Patricia Penelton

Feb 23, 2016

I found the staff to be both friendly and knowledgeable. It has been 5 years since we purchased a car and the staff made this purchase a delightful experience.

Sam Hood

Feb 23, 2016

Peter and David were easy to deal with. They made me an amazing deal and were courteous of my time.

Patricia Penelton

Feb 23, 2016

I found the staff to be both friendly and knowledgeable. It has been 5 years since we purchased a car and the staff made this purchase a delightful experience.

Cornelius Chapman

Feb 22, 2016

Zachary was the most helpful and kind salesman I've had in a long time. I have been so grateful to have done business with him. So understanding, I could not have done any better.

Lindsey Fechtler

Feb 22, 2016

Dave and Bob were both great. They wirked hard to get us the deal we were looking for. Would recommend Bob Stapleton to my friends.

Cornelius Chapman

Feb 22, 2016

Zachary was the most helpful and kind salesman I've had in a long time. I have been so grateful to have done business with him. So understanding, I could not have done any better.

Lindsey Fechtler

Feb 22, 2016

Dave and Bob were both great. They wirked hard to get us the deal we were looking for. Would recommend Bob Stapleton to my friends.

Health Care Management Sys

Feb 19, 2016

Zach was very professional and knowledgable about the Ford products. We are very satisfied with our service.

Laura Wray

Feb 19, 2016

Thanks a lot suntrup ford. Got the deal done. Thanks Mike Kearns.

Tyler Schurwan

Feb 16, 2016

I was very happy with the whole process and am leaving with a vehicle I'm happy with. Peter took the time to make everything go very smoothly.

Tyler Schurwan

Feb 16, 2016

I was very happy with the whole process and am leaving with a vehicle I'm happy with. Peter took the time to make everything go very smoothly.

Derrick Willams

Feb 9, 2016

Bob Stapleton and Dave Evans did everything possible to help me get a truck, like i needed. Mike Jackson was also very helpful getting me financing that i could live with. All and all, Suntrup Ford did an outstanding job for me!

Derrick Willams

Feb 9, 2016

Bob Stapleton and Dave Evans did everything possible to help me get a truck, like i needed. Mike Jackson was also very helpful getting me financing that i could live with. All and all, Suntrup Ford did an outstanding job for me!

Karcie Clark

Feb 8, 2016

Bob worked hard to get us the deal we were looking for. We absolutely LOVE the car.

Kaitlyn Dorrell

Feb 2, 2016

Very easy experience. Everyone was friendly and helpful.

April Morris

Feb 1, 2016

Awesome staff. Would definitely comeback. Enjoyed our experience.

Philip Jones

Jan 27, 2016

Mike was very fum to work with and took me for a test drive and made sure I was comfortable driving a manual vehicle before I left the lot.

Philip Jones

Jan 27, 2016

Mike was very fum to work with and took me for a test drive and made sure I was comfortable driving a manual vehicle before I left the lot.

Anderson's

Jan 25, 2016

The staff was very easy to work with and we had a very good experience purchasing our vehicle. Thank you!

Misty Evans

Jan 25, 2016

Everyone at Suntrup was extremely helpful. Zachary Gossett was very friendly amd really made the experience enjoyable. The waiting is always rough, but when you have people like Zachary and the rest of the Suntrup crew....it doesnt seem that bad at all.

Misty Evans

Jan 25, 2016

Everyone at Suntrup was extremely helpful. Zachary Gossett was very friendly amd really made the experience enjoyable. The waiting is always rough, but when you have people like Zachary and the rest of the Suntrup crew....it doesnt seem that bad at all.

Bryan Walkee

Jan 22, 2016

Great people at this location . Malik adams the best hands down!!

Megan Henneman

Jan 19, 2016

Bob Stapleton was very friendly and helpful. Thanks for a overall good visit.

Tony Patrick

Jan 16, 2016

Malik was amazing. David and Michael were a big help also. I will definitely be back for future vehicle purchases.

Kenny Rogers

Jan 12, 2016

Malik, Mike Jackson, and David Evans took great care of me. I would definitely recommend them to anyone.

Gina Musgrove

Jan 9, 2016

David Evans and Mike Kearns were great. Thanks for the help.

DebbieY

Dec 13, 2015

I needed a car since my other car was experiencing some problems.Chuck asked my preferences on model, price range & other options. I did the test drive & was sold on the 2016 Ford Escape.I couldn't have asked for a better sales associate.

Per

Dec 3, 2015

I was looking for a Ford Explorer with cooled seats. They actually don't cool the back, so I contacted several dealerships asking if this could be solved. None of the other dealerships would even try to help me, I'm assuming they just wanted to make an easy/quick sale, but when I got to Suntrup Ford Westport, they immediately gave me their full attention in trying to solve this, and they found a custom solution, which by the way will be fully covered by their warranty!It was a pleasure to work with Bob Stapleton and Michael Jackson, and Bob truly did a great job meeting my needs and then some!Very happy customer!

JTMorrey

Sep 8, 2015

I was in the market for a new 2015 F150, in either a Super Crew Cab or a Super Cab. I searched nearly 25 dealers before I ended up browsing Suntrup Ford Westport's website. Their pricing simply could not be matched by any other dealer in the state (I'm looking at you, in particular, Machens). I emailed about a specific truck and was immediately contacted by Bob Stapleton. He provided me with the requested information and we eventually hashed out a deal on a new '15 and a trade-in for my old truck. 2 days later I showed up to finalize the deal and he was waiting for me as soon as I got there. The truck was ready for me to test drive and there were no games or hidden fees waiting for me like most dealers. Michael Jackson in financing was truly exceptional and had our paperwork completed and ready to go very quickly. Bob was the best salesman I've ever dealt with, Michael took great care of us in finance, and the whole dealership experience was the best my wife and I have experienced to date. As soon as we are in the market for another Ford we will be headed back.

ryro17

Aug 30, 2015

I'll keep this short and to the point after having just typed a lengthy review that went way too far into an explanation of why I was satisfied with this dealership, my salesman and the financing experience. I showed up on a Friday to test drive two (2) vehicles that I was considering. He basically handed me the keys and told me he'd see me back when I was done. I drove them and told my salesman, Bob Stapleton, that I was going to look at other vehicles from other manufacturers. He encouraged me to do so with very little pressure or coercing. I came back the very next day, Saturday, to attempt working a deal for one of the two cars I had driven a day earlier. I was less than confident due to the 'other' dealership the day earlier pressuring me to buy from them because 'their' cars were more reliable than Fords. They also offered me a very low amount for my trade-in. Therefore, when I came back that Saturday to work a deal with Bob and Suntrup Ford Westport I wasn't going in with much confidence. They exceeded my expectations and with very little hardball negotiating gave me the deal I wanted on their car AND on my trade-in. I was very satisfied with Bob, who had a very kind, friendly, easy-going personality. I was also very happy with the interaction I had with Michael Jackson. I was in and out of financing in almost no time flat and Mr. Jackson was a really nice guy. Overall, I couldn't be happier with my experience. I was there for about an hour test-driving cars on Friday and was in and out the door with my new car on Saturday in about two hours or less. It was easily TOP 3 in car dealership experiences I have had while purchasing a car in my entire life and I've bought a total of 17 cars from other manufacturers/dealerships prior to visiting Suntrup Ford Westport that Friday morning.

amoody

Aug 29, 2015

I would recommend Suntrup Ford to anyone. Chuck was great and made buying a new car a pleasurable experience. He was not pushy like the other dealerships that I visited. I purchased a 2016 Ford Fusion and remained within my budget. I even went back to the dealership when I could not figure out how to sync my phone and Chuck took the time to go over all the features (again)! Overall great service.

Vincejimenez

Aug 24, 2015

Chuck was awesome guy to deal with. Very knowledgeable and professional. I was very happy he took the time to help sync my ride and made sure I understood how everything worked on my new truck. Recommend you go to there dealership to buy a new vehicle.

Rotomu

Aug 15, 2015

We drove 2 hours to the dealership, car was there as promised. Salesman was very friendly, negotiating process was fair. Dealing with finance department was smooth. Overall, very good experience

Amy

Aug 7, 2015

Great experience! Love the car and couldn't have had a better salesman Jason Davis went above and beyond to find me the car I wanted and made it super easy. He even helped me to get my extended warranty back quicker from my trade in.

jjs1309

Jul 6, 2015

Traded in my car for a used truck. Chuck helped me out with the test drive and cleaning the truck up for delivery. He was very professional through the whole experience and was very low pressure negotiation. We came to a mutual agreement on trade in value and truck value and finished the necessary paperwork. I would highly recommend Chuck as a sales associate to help you out.

bryar27

Jul 3, 2015

My salesman, Bob Stapleton was helpful in making sure I got the best deal possible. The car was everything I expected and then some. If you're looking for a new car, go see Bob.

prab

Jul 3, 2015

Great customer service with reasonable price offer. Bob Stapleton did a great job to make a deal within 15 minutes of discussion after our test drive. He listened to us and offered the best possible price to us without making wait us longer. Bob, Thank you for your quick service and providing us a very good deal on 2015 Ford Escape!

purenrg

Jul 2, 2015

Chuck Johnson was very helpful and nice. Micheal Jackson put in alot of effort to make sure we got the best deal possible.Overall I was very satisfied with my purchase.

Dstoke

Jul 1, 2015

I bought a used SUV and with 3 weeks i had trouble starting it 3 times. Called my salesman and he said no problem bring it in for service and he would take care of it. Well take care of it meant I would have to pay half of the cost of repair. Seriously 3 weeks of having the car. I have to pay half of the repair... This was a problem before I bought the SUV and was overlooked by there service department. Still have temp tags and I have to pay... By the way they had my SUV for almost a week 6 days. Call and leave message for managers and no return calls.... I do not recommend this dealer at all.... Stir clear away and if I would have research before hand I would not have purchased from them. Missouri AG has a lawsuit against this company! Sales people lie and tell you anything to close the deal........

GaskinFamily

Jun 26, 2015

Thanks to Mr. J. Davis and Mr. Jackson we are very Happy with our new purchase! The entire process was (done with a 5yr old) comfortable and very fast!. You guys Rock!!

Newtruck57

Jun 20, 2015

These guy (and gals) are willing to work to get you a good deal. Just purchased a 2015 F150 from Bob Stapleton. Thanks for your help Bob!

Jmelton64

Jun 19, 2015

The expierence was incredible,I received great service. I would gladly recommend this dearly to friends and family. Honestly when I walked out the dealship I was exburant with joy,riding off in my new car

LovinMyCar

Jun 15, 2015

Friendly, patient, easy to work with and I got the car and deal I wanted. Dealership took care of major paperwork including license plate registration.

Dave Kipp

Jun 9, 2015

I walked around looking at used cars and Brian Jackson walked up and told me that he would put me in a new car for what I wanted to spend. Fifteen minutes later he found just the right car and had it delivered to his dealership within a day or two. He had the car prepped and handed me off to Bob Stapleton who took in my trade and finished up the paperwork. Finally I met Michael Jackson the finance guru and he finished the paperwork and made sure everything was copacetic. In my humble opinion, I had never met such a straight shooter in his role as Finance Director. I shook Mike's hand and met Bob once again who handed me the keys, explained the vehicle and off I went. It was a smooth transaction and I was very comfortable dealing with these three professionals. Thanks again to Brian, Bob and Mike!

Jan Bay

Jun 8, 2015

I found them to be truthful and explained the entire process step by step thoroughly. Jason took the time to familiarize me with the new features of the Escape.

Nikeaddiction76

Jun 8, 2015

I purchased a brand new vehicle this passed week and it was the best experience ever sales guy Chuck Johnson and the awesome finance person Michael Jackson was awesome as well. They made the process very easy after being skeptical about buying a car after going 6yrs with out car payment

Barbstenberg

May 31, 2015

Was greeted fast and taken care of quickly. Had no problems and was able to find exactly what I was wanting. Could not be Happier.Thanks Jason

Stallion

May 31, 2015

My wife and I went to Suntrup Westport. It was refreshing not to get bombarded with salespeople like seagulls on bread crumbs the second we stepped out of our car. We were interested in the 2015 Mustangs. I saw one on line in a particular color I was interested in. However, in person, the color wasn't exactly as I expected. We walked around for a few minutes, focused our attention on a couple of other colors. At this point a salesperson helping another customer asked if anyone has helped us yet. We said no and he quickly found someone to attend to us. Chuck Johnson came right out introduced himself to me and my wife. We told him what we were interested in and he went to work pointing out the different features of the Mustangs they had in their inventory. I told him I like the 8 cylinder model for the power but didn't like the fuel mileage. He suggested the 4 cylinder with the turbo charge. We test drove it and I mashed the gas a couple of times. The 4 cylinder WILL push you back in the seat as it takes off. We went inside to crunch numbers. We were offered a cold beverage as we sat down to talk. Chuck was very helpful, not intimidating, not slick talking. He seemed very down to earth. We just wanted to buy a car we liked and he just wanted to sell us the car we wanted. The deal was made, the new car was purchased and he was all too pleased to point out the different features of our new car. He was willing to sync my cell phone up with the car...that may be the only negative point of our experience. He asked if I had my phone on me, I gave it to him and he looked at it, looked at me, giggled, opened the door, and announced " He has a flip phone." In conclusion, we had a great time. Chuck was funny, smart, helpful and down to earth. Thank you.

Bbprost

May 29, 2015

Chuck was very friendly and knowledgable. Easy to deal with and not pushy! He also had us come back to show us how to register the car with ford . He said if we had any questions we could call him anytime! I would definitely buy another car from him! I have already given his name to 2 families!Thanks for a wonderful experience!

Roggentine

May 23, 2015

This was the first new car I've bought in 12 years and I was a bit nervous about a long negotiation process. However, Chuck Johnson was great to work with. He was very laid back and non-pushy as a salesperson (which I truly appreciated). Great sense of humor and a joy to work with. He took the time to show me literally every feature of my new 2015 Ford Fusion. I also had the opportunity to work with Michael Jackson in the finance department. Again, very laid back and non-pushy. He was very friendly and professional. I would highly recommend Suntrup Ford, Chuck Johnson and Michael Jackson. Great customer experience.

Ayriel The Amazon

May 21, 2015

I showed up unannounced (a habit of mine) and JD from the start was welcoming and humorous. I was test driving my desired car in under 6 minutes and the deal was sealed in no time. JD has a great sense of humor and didn't make me feel pressured. But then again I am two feet taller than him. Who can intimidate me? :PGreat service and good overall experience working with Suntrup Ford in Westport. The only tragic experience I had was when I noticed the lobby's couches look like they're from 1976. But then again I hear vintage is trendy.

JD's Lover

May 20, 2015

Jason is a very good salesman. Found me the car I wanted and gave me a great price. highly recommended! process went smooth and easy!

slambert104

May 20, 2015

Bob was very easy to work with, I didn't feel pressured. I felt he was listening to me and my needs.The car has more gadgets than I'll probably ever learn to use. After 20 years of driving VW Beetles, I can't believe how much I like this car.I hope Bob's around when I'm ready to trade .

tbroy

May 19, 2015

I recently purchased a new mustang from Jason Davis at Suntrup. Jason was very polite, honest, and willing to go the extra mile to obtain the deal. I had been working with several dealers, as I had been searching for a specific car. He was willing to negotiate & get me in the car I had been wanting. He is very professional & excelled in customer service. Also, want to give a shout out to Michael Jackson as he also was very professional!

bigscott

May 18, 2015

Great people to work with. bought 4 cars in the last 5 yrs. no problems with sales bob Stapleton or with Mike Jackson in finance.

Fran91981

May 18, 2015

Jason was my salesmen when purchasing my car. He was very nice and helpful. He explain to me how the process worked. Really great expierence

midget123

May 18, 2015

Jason Davis is a honest trustworthy salesman. He goes over and beyond to make sure everyone is happy. My fiance bought her sons car thru Jason and so did my sisters boyfriend. Both had great remarks about him. Would recommend any of my family and friends to deal with Jason. Can't wait to purchase another car from this guy.

Kesha

May 16, 2015

Bob Stapleton helped us and he is awesome. He made sure we got what we wanted for a great price. He was very fun and easy to work with and I'll be going back to him to buy my next car.

Happy Escape Owner Tina2015

May 14, 2015

My husband and I were in the market to buy a brand new Ford Escape. We went to Suntrup Ford Westport, first because it was located close to our home and secondly because we already knew Suntrup Ford Westports impeccable record. Our sales associate was Chuck Johnson and he is an AWESOME GUY. Very helpful and knowledgeable regarding Ford vehicle's, and just a very down to earth personal guy to answer any questions we had. Needless to say we bought a 2015 Ford Escape and couldn't be more thrilled. We will ALWAYS recommend Suntrup Ford Westport to anyone looking for a Ford and more over recommend Chuck as an Outstanding Associate!

corkymac

May 8, 2015

Bob Stapleton was very kind and well knowledge on helping me get what i Want and needed,and He went above and beyond the goal.If you need a car go to SunTrup Ford WestPort and ask for Bob

kabel09

May 4, 2015

My boyfriend and I have been searching for a car that really matched our needs. With starting school in a week I needed a more fuel efficient car and one that was safe on the road. We had a limited budget and Chuck did everything in his power to find us the best suited car that was affordable and fuel efficient. He never pushed us and was very understanding of our needs. We ended up buying a 2015 Ford Fiesta for a great deal thanks to Chuck! He walked through the whole process with us and broke down everything we had questions about. We felt like Chuck was "batting" for us and did all he could to get us the best deal. If you are going to Suntrup Ford at Westport do yourself a favor and ask for Chuck!!

Tonya233

May 4, 2015

The team at suntrup was very helpful.. Would send anyone there for a new ford! Chuck was great to work with.. We will be returning consumers!

AmyRyan

May 2, 2015

Chuck was our salesman and our experience couldn't have been better. He was patient and really took his time with us so we were comfortable. Excellent sales associate.

melissa

May 1, 2015

Great experience. Always a pleasure to work with Chuck. Highly recommend. Chuck will go above and beyond to help you and make sure you are satisfied. The financing was smooth. Michael is very experienced and knowledgeable.

poeman52

Apr 30, 2015

Well it was a pretty easy buy, as they had a great inventory to choose from. I was not pressured and right from test drives to the signing of the papers(Michael Jackson very informative) it was a very easy and pleasured ride. Then the surprise came (at least for Bob Stapleton) when my girlfriend drove me to pick up my car ended up leaving her car at the dealership and drove home a new CMAX Hybrid. She is very happy so far with everything about the car also. Bob was great to work with and I think we made his day.

Rosco

Apr 21, 2015

I purchased my truck from Suntrup Westport in 2012 after large hail damaged mine. I met with Mike Kearns and he helped me through the whole thing. I felt other dealers I visited thought I was in a position to be taken advantage of. Mike and the management at Suntrup were very fair with me on my damaged trade and my new purchase. Recently my friend Beth ask if I would help her find a new car, she had looked around and couldn't make up her mind. I recommended Mike Kearns and we set up an appointment with him. Mike helped Beth with her dissension on what type of car based on her lifestyle, She choose an Escape and she loves it. We had a great experience at Westport Suntrup, but I have to say! Mike Kearns was the key to that experience.I would recommend my family and friends to Mike.Thanks again MikeRon Sharpe

lori2014

Apr 14, 2015

We had a very enjoyable experience at Suntrup Ford Westport. Our salesman, Chuck, was very helpful and honest. We got a good trade in value for our old car and were able to get a great car for our trade. We were very happy with Chuck and the entire experience. The financing was also very simple and quick. Michael was a great help.

Fabiano

Apr 9, 2015

I had a great experience with Bob Stanpleton! He was outstanding not just in all steps of buying process, but after the purchase. When I returned to get my car after buying, he picked me up at rental car (I am from Springfield, MO) and helped during all process at dealership. One detail, it was his day off! Also the other day, we called me just to make sure I had a safe return back home and the car was according my expectations. It was a outstanding experience and better than that it was a great deal! Thanks!

Trleck

Apr 9, 2015

These guys really went way out of their way to help me get the right car for my budget. From Bob to Dave to Mike, they were unbeilevabe, each one was better than the next. I got a great car, with great service and dtayed in budget! If you need a car, call Bob!

truckdrivingmailman

Apr 9, 2015

I wasted my Wednesday night at another dealership listening to them tell me how they were doing everything they could to get me the best price they could that was nowhere near the best price. After 4 hours I left with the intention of not even going anywhere else to try and buy a new truck. I made an appointment at Suntrup just to see if they would be willing to work with me. I walked in still thinking I was wasting my time there like I did the night before. I told Bob very frankly how I was treated at the other Ford dealer and how if we couldn't get to the price I wanted to pay then I was just wasting his and my time. He told me he could and give him the chance. I got the price I wanted, Michael got me the financing terms that not only worked for me but kept my wife from making me sleep in the back of my new F150. I couldn't be happier with these guys. I just hope both of them are there when it's time to buy my next vehicle. I will only recommend and shop at Suntrup since this is what the car buying experience should be like.

busyscrapper

Apr 7, 2015

We were so pleased with the service we received when we bought our new truck. Chuck greeted us when we walked in and walked us through the process. A week later, we went back to purchase our truck. Chuck had everything ready to go so that we didn't have to wait very long. Michael worked his financing magic, and we were out the door. We definitely recommend this dealer, such a smooth transaction!

Happy Ford Owners

Apr 6, 2015

From the first phone call to Bob Stapleton to the explanation of how the car works after we purchased it, we couldn't have had a better car buying experience at Suntrup Ford Westport. Bob answered all of our questions honestly and without pressure to make a decision. Hats off to Mike in finance for making the paperwork go smoothly and explaining each line to us. They offered the best price in the St. Louis/IL metropolitan area so therefore I did not hesitate to buy my second Ford from them. You will not be disappointed with their customer service and professionalism at Suntrup. We will not hesitate to refer future Ford owners to Bob..

ndogdrumz

Mar 30, 2015

I was expecting everyone to pressure me into buying a car when I wasn't ready. That was not the case. Chuck did a great job of pulling back when he could tell I wasn't ready to buy right away. Very friendly guy and he will take care of you. The whole place always seemed to make sure everything is good. Definitely will go back in the future.

roseschulte

Mar 28, 2015

Bob and dave worked with us to help us find what we needed and wanted. They listened to what we wanted. And they gave us water and kept us informed to what the next step was.

lacyp2078

Mar 24, 2015

My saMy salesman was really niceI recent this dealership to everyonegreat experience thank you all and I will come back for my next vehicleAwesome sales team

BKnight

Mar 23, 2015

This was my first venture into buying a car and I could not have been more terrified. I'd grown up with everyone I know telling me the horrors of car buying from a dealer."They're out to get every last cent.""They'll pile on fees right at the very end.""Their job is to pressure you into buying."Things like that were the 'only' idea of dealers I had going into this. I had been informed to get pre-approved by my bank before going in so that took a good amount of pressure off.So I did some shopping online and found a 2012 Ford Focus. I knew it was a good car because my family has had Focus's for years, my brother's actually being a 2012. So sent a request for a test drive and in about 10 minutes I get a call to schedule a test drive with Bob Stapleton.I cannot explain how easy Bob made this entire process. There was no pressure to buy, not even slightly. On the test drive, he was quiet unless he was asked a question, so there went my fear of the pressure during the test drive I'd been told about. When we got back, he let me lead the conversation. I started by asking what the out-the-door price would be. In a few minutes he told me (it actually came out about $50 less from the sticker price)... AND IT STAYED THIS PRICE THE ENTIRE TIME. Strike out the sneaky added fee rumors I'd heard. I liked the car, I LOVED the dealership, so I decided to buy, The rest of the process was paperwork and checking to see if they could get me any cheaper rates. No pressure at all. None of the horror stories about dealers even came close to coming true with Bob.Bob made this the easiest experience ever. I think it took maybe 3 hours from walking in to driving away in my new car. If you're worried about the horror stories of dealers and the pressure they put on you like I was, go to Suntrup Ford in Westport. You can believe me when I say the next time I buy a car, it will be from Suntrup and I'm hoping Bob Stapleton is still around.

Diebs23

Mar 23, 2015

Such a pleasure doing business with these guys there, I would recommend anyone looking for a new vehicle to go check these guys out. They'll take good care of you. Thanks again Chuck Johnson

bigmattahh

Mar 21, 2015

"Sold" me a car after giving me an estimate on my trade in that they hadn't even seen. Once I had already driven the car off the lot and brought the trade in at a later time, they decided they had overestimated the value of the trade and wanted to back out of the deal, after I had already left once again. They refuse to work out this problem that they caused, only speaking in threatening tones to me demanding I return the car that I have already put a couple hundred miles on. Absolutely terrible.

BTgal

Mar 19, 2015

My salesperson, Rich McCabe worked very hard on getting my new vehicle price down to fit my budget. I love my new truck. Thank you!

Wizkidd85

Mar 18, 2015

Chuck was a really nice guy with a lot of honesty. He sold me my vehicle at the best possible price! I would recommend him as a salesman and this dealership.

mgreen71

Mar 16, 2015

Great doing business with you guys. You were friendly, and worked for my best interest. Best experience ever in purchasing a vehicle. Thanks guys and I will send people to you two

SherryB

Mar 15, 2015

THANK YOU CHUCK!We needed to trade our Honda CRV, for a more dependable vehicle. Went in looking for a Mini-van that I saw on line to meet the needs of my sons' short legs. Chuck worked with his manager and my husband to get us financing for a 2015 Fusion SE. I am a Chevy girl at heart so I was skeptical at first but them I drove it and my son was able to get in and out with no problem and I was sold. Chuck knows what he is doing and listens to your needs. He was very respectful of our time, and did everything in his power to get everything done quickly. Also took time out to show us all the cool gadgets that are on the vehicle. I definitely would recommend both the dealership and especially Chuck to anyone in the market for a vehicle.

Ray

Mar 11, 2015

Bob Stapleton was very nice and helped us find a good Ford Escape. I would recommend anyone want to buy a ford go to this dealer and talk with BOB! He's very nice. The store is awesome!

wgd1973

Mar 8, 2015

We needed to trade our Honda CRV for a pre-owned F150. Luckily Chuck was there to greet us at the door. He made the experience fun, no-pressure and hassel free. He was very respectful of our time, and did everything in his power to get everything done quickly. I definitely would recommend both the dealership and especially Chuck to anyone in the market for a vehicle.

daracer50

Mar 5, 2015

I purchased my brand new 2014 Ford F-150 from Suntrup Ford Westport. Bob Stapleton was my sales person and he was extremely helpful. The night I went to look at the truck, it was very cold, but Bob took the time to show me two different trucks to find the one I liked. After we test drove the truck, we went inside and started seeing what we could do to put a deal together. Bob was able to get me more for my trade-in than what I likely could have gotten selling it outright. We were able to meet on a price to get the deal done. After I met with the finance group and completed all the paperwork, Bob stayed well past his shift ended to make sure the truck was washed, filled up, switched the plates over, and showed me how to connect to Sync. Overall it was exceptional experience, and I feel I got a best deal possible.

staylor925

Mar 5, 2015

Chuck really went above and beyond to make sure everything went smooth. The dealership had a large inventory to choose from. I would definitely recommend this dealership to my friends and family. Everybody was very polite.

Dmh008

Feb 26, 2015

I purchased a new 2015 Ford Taurus and Mike Kearns was absolutely great. He found me the car I wanted at the price I needed. Mike Jackson made the deal work for me by looking at all the possibilities. I would definitely recommend Suntrup Ford and Mike Kearns to anyone looking for a car.

ACTION LISA JACKSON

Feb 21, 2015

ACTION L. JACKSON. Due to having a hip replacement, I needed to be in a vehicle that sat lower to the ground then the van I was driving. But I also needed space to carry my team equipment and some of the team members. Chuck was able to find me the perfect ride. A new FORD FLEX. Chuck showed me all the features and how driving the flex would be the better way for me to go. So he introduced me to the finance person, Michael Jackson. I had a base price in mind, but Michael was able to work his magic and was able to find the financing I needed. Chuck also helped transfer my items from the van to the flex and set up my phone to the flex. Chuck Johnson and Michael Jackson make a great team in assisting any one in getting the vehicle they need. I give them two thumbs up

lisa

Feb 21, 2015

ACTION L. JACKSON. Due to having a hip replacement, I needed to be in a vehicle that sat lower to the ground then the van I was driving. But I also needed space to carry my team equipment and some of the team members. Chuck was able to find me the perfect ride. A new FORD FLEX. Chuck showed me all the features and how driving the flex would be the better way for me to go. So he introduced me to the finance person, Michael Jackson. I had a base price in mind, but Michael was able to work his magic and was able to find the financing I needed. Chuck also helped transfer my items from the van to the flex and set up my phone to the flex. Chuck Johnson and Michael Jackson make a great team in assisting any one in getting the vehicle they need. I give them two thumbs up

TE

Feb 19, 2015

I found the car I was looking for online and from the moment I started the process Larry Persons and Michael Jackson made my experience wonderful and easy. They are really great guys to talk to and let you know what is going on through the entire process. I will definetly be back the next time I need a vehicle.

Mike

Feb 19, 2015

My experience with my purchase was absoutely amazing. I couldnt be more pleased with the service I received. I was recommend to Suntrup ( Dave Evans) (Mike Kearns) by very pleased and happy customers. I have in turn already shared my experience and recommend to others as well.

Corey

Feb 18, 2015

This was my first time buying a brand new car. Me living in illinois there wasn't many choices to shop for the vehicle I want. After searching the internet for some time, I stumbled across Suntrup Ford Westport. Looking at their inventory I noticed they had a larger selection than most. I made a drive out on a Saturday to go shopping. Pulling into the parking lot I noticed a large selection of vehicles in all sorts of colors. Not 2 minutes after walking in the lot I was greeted friendly by Chuck. Most of the time I dont like to be bothered when browsing but I was in the market and I actually wanted to speak with someone about purchasing a vehicle. Having browsed a few lots chuck was the only one to greet me or even ask if I needed anything. This meant alot because this shows he was not judgemental. Me being young he still saw the potential of me driving away in a brand new car. Chuck went out of his way to find the exact car I want in the color I desired and made the deal seamless. Me being in sales with AT&T, it was nice to be on the recieveing end of Awesome customer service! I highly recommend this dealership and Chuck as your man to get you into a new ride! Long live Ford!!

Amie1

Feb 18, 2015

I found the car I was looking for online and from the moment I started the process Larry Persons and Michael Jackson made my experience wonderful and easy. They are really great guys to talk to and let you know what is going on through the entire process. I will definetly be back the next time I need a vehicle.

brummet24

Feb 18, 2015

This was my first time buying a brand new car. Me living in illinois there wasn't many choices to shop for the vehicle I want. After searching the internet for some time, I stumbled across Suntrup Ford Westport. Looking at their inventory I noticed they had a larger selection than most. I made a drive out on a Saturday to go shopping. Pulling into the parking lot I noticed a large selection of vehicles in all sorts of colors. Not 2 minutes after walking in the lot I was greeted friendly by Chuck. Most of the time I dont like to be bothered when browsing but I was in the market and I actually wanted to speak with someone about purchasing a vehicle. Having browsed a few lots chuck was the only one to greet me or even ask if I needed anything. This meant alot because this shows he was not judgemental. Me being young he still saw the potential of me driving away in a brand new car. Chuck went out of his way to find the exact car I want in the color I desired and made the deal seamless. Me being in sales with AT&T, it was nice to be on the recieveing end of Awesome customer service! I highly recommend this dealership and Chuck as your man to get you into a new ride! Long live Ford!!

Nija

Feb 17, 2015

I was told by a friend of mine that Charles Johnson could definitely get me a better car. I had tried for a while but no one would help me. When I came in a met Mr. Johnson he was the nicest car salesman I had ever met. He explained things to me about my car that no other car salesman had ever done. I feel truly blessed that he helped me. I would send everyone who needs a car to him. He truly changed my life. Thank you from the bottom of my heart Charles.

Nija

Feb 17, 2015

I was told by a friend of mine that Charles Johnson could definitely get me a better car. I had tried for a while but no one would help me. When I came in a met Mr. Johnson he was the nicest car salesman I had ever met. He explained things to me about my car that no other car salesman had ever done. I feel truly blessed that he helped me. I would send everyone who needs a car to him. He truly changed my life. Thank you from the bottom of my heart Charles.

Nettie8706

Feb 16, 2015

Very happy in my new car, Chuck made me feel relaxed and helped me a lot. I got exactly what I wanted and will recommend Suntrup Ford Wesport to anyone I know buying a car. Thank you.

Kaitlineve

Feb 13, 2015

I just purchased a brand new car for the first time in my life and the experience was absolutely amazing! I want to acknowledge two people in particular that really made the experience something I will never forget. The General Manager Jean and Car Salesman Chuck. These two helped me out so much and made the experience simply wonderful! I was really nervous about going to a dealership as a first time buyer because of how pushy some places can be, but I have to say that I wholeheartedly felt 110% comfortable, like I was really being heard when talking about what I was looking for, and felt no pressure at all. These two amazing people really just wanted to help me and make my first experience unforgettable! Thank you so much! I will be sure to send everyone I know in the market for a new or used car to this dealership!

Kaitlineve

Feb 13, 2015

I just purchased a brand new car for the first time in my life and the experience was absolutely amazing! I want to acknowledge two people in particular that really made the experience something I will never forget. The General Manager Jean and Car Salesman Chuck. These two helped me out so much and made the experience simply wonderful! I was really nervous about going to a dealership as a first time buyer because of how pushy some places can be, but I have to say that I wholeheartedly felt 110% comfortable, like I was really being heard when talking about what I was looking for, and felt no pressure at all. These two amazing people really just wanted to help me and make my first experience unforgettable! Thank you so much! I will be sure to send everyone I know in the market for a new or used car to this dealership!

trc88

Feb 12, 2015

We had a great experience trading our old car for a new 2015 Ford. Larry was great and let us go for a test drive right away. We decided to buy the car that we test drove. They got us all the incentives they could and in a few hours we had a awesome new car.

STLPrice

Feb 11, 2015

I want to bring attention to this amazing dealership I had the pleasure of visiting last week. I originally started looking for a new car and kind of knew what I wanted. After a brief conversation with Bob Stapleton through email where I checked out the dealership online, I was setup with a time and place to meet with Richard on the following day (since Bob was off). I met with Richard McCabe and we discussed what I was looking for. He didn't try to pressure me into something I didn't want but he was real with me and explained the different packages of the Ford Fusion I was looking at. Richard handled himself very well. After some discussion and pricing I found what I had wanted at a good price after trade-in (on my Grand Prix). After stopping by on my lunch break, Richard had nearly gotten me all taken care of on a new car aside from the paperwork. The next day I came and met with Bob who wasn't just professional, but also friendly and very easy to approach and work with. After getting the paperwork handled, I met with Michael Jackson who not only possesses good taste in watches, but a very professional yet friendly demeanor. Each and every one of these gentlemen at the dealership not only made my visits to the dealership a great, friendly, good experience, but also something I will remember. I don't think I could have ran in to a nicer, more knowledgeable group of guys in St. Louis who sell cars. Thank you all at Suntrup Ford for making this an overall great experience. I will be back! - Ryan

smudgecat53

Feb 11, 2015

The purchase of our new car went very well quick, easy, with terms we could afford. Great place to shop, easy to get to from anywhere in STL

STLPrice

Feb 11, 2015

I want to bring attention to this amazing dealership I had the pleasure of visiting last week. I originally started looking for a new car and kind of knew what I wanted. After a brief conversation with Bob Stapleton through email where I checked out the dealership online, I was setup with a time and place to meet with Richard on the following day (since Bob was off). I met with Richard McCabe and we discussed what I was looking for. He didn't try to pressure me into something I didn't want but he was real with me and explained the different packages of the Ford Fusion I was looking at. Richard handled himself very well. After some discussion and pricing I found what I had wanted at a good price after trade-in (on my Grand Prix). After stopping by on my lunch break, Richard had nearly gotten me all taken care of on a new car aside from the paperwork. The next day I came and met with Bob who wasn't just professional, but also friendly and very easy to approach and work with. After getting the paperwork handled, I met with Michael Jackson who not only possesses good taste in watches, but a very professional yet friendly demeanor. Each and every one of these gentlemen at the dealership not only made my visits to the dealership a great, friendly, good experience, but also something I will remember. I don't think I could have ran in to a nicer, more knowledgeable group of guys in St. Louis who sell cars.Thank you all at Suntrup Ford for making this an overall great experience. I will be back!- Ryan

kimble3629

Feb 10, 2015

He was helpful got me a great deal he answered all my questions. He made my car shopping easy.. thanks Chuck you are awesome. I will recommend anyone I know looking for a car to come see you.

Tim

Feb 9, 2015

Stay away from this place ... seriously. Bought a used car 2/7/2015 and was given the "autocheck" history that stated no prior accidents, well-maintained, and a score of 91/100. I thought this was great and was (in hindsight) hustled into buying the car. Over the weekend I was looking through the glovebox to read the manual and noticed the previous owner's service statements. The car had actually been in an accident and had $1000+ in damages repaired AND was reported to State Farm insurance. I brought this up to my salesman, Mike Kearns, today and he said, "it wasn't on our history" and WALKED away without explanation. He seriously does not even act like he cares about you - in the slightest - after he gets his cut on the sale. While closing the sale I overheard other employees talking and heard them say "xxxx" several times while telling stories. Real professional and classy at Suntrup Ford West!Also just noticed a previous reviewer mentioned how he (Mike Kearns) was xxxxxx towards her and I can confirm that he is (at least) a total sleaze. They also threw away my license plate frames and put on their dealer frames and gave me the car with the gas tank on empty with windshield wipers that are way past their prime. I'm going to have my car inspected by my go-to mechanic this weekend because I can only imagine how 'great' their service department was in going over this vehicle. Save yourself a headache and buy from someone else. I'm not even going to sponsor a different dealer because -literally- any other one is better than this place.Purchased a Jetta. Michael Jackson was a nice person!

JK

Feb 8, 2015

My experience with Chuck Johnson at Suntrup Ford Westport was excellent. He was friendly and knowledgeable of the vehicle we wanted. Chuck made purchasing our new Escape a simple and quick process. There was no hard sell and we were able to purchase the vehicle we wanted for a fair price. He had a very positive attitude during the process. I will definitely recommend Chuck and Suntrup Ford Westport to my family and friends for their vehicle needs.

JK

Feb 4, 2015

My experience with Chuck Johnson at Suntrup Ford Westport was excellent. He was friendly and knowledgeable of the vehicle we wanted. Chuck made purchasing our new Escape a simple and quick process. There was no hard sell and we were able to purchase the vehicle we wanted for a fair price. He had a very positive attitude during the process. I will definitely recommend Chuck and Suntrup Ford Westport to my family and friends for their vehicle needs.

o.l.p

Feb 1, 2015

I had a enjoyable exsperince at Suntrup ford Westport .The sales personal helped me efficientally and fast.They all had a good attitude and smiles.The sales personal knew their jobs well.

Anna Lang

Jan 28, 2015

Bob Stapleton did a great job on my purchase. Was able to come down to the price I needed and gave me a great trade in value. The whole process took about and hour, left with a brand new truck. They werent able to match my interest rate from my bank but they did try. Already recommended to my dad for when he buys a new vehicle.

ROBERTO BRANDON

Jan 28, 2015

THANKS TO LARRY PARSONS WHO MADE MY DAY BY GIVING ME BEST PRICE GUARANTEED FOR A FORD FIESTA, MANUAL TRANSMISSION AND HELPED MY WITH THE FINANCING AND ALSO THE INSURANCE

pink life_

Jan 27, 2015

They were very nice and helpful. They Both also was understanding and knowledgeable about their jobs. I am really happy with my car and appreciate their wonderful services at suntrup

Stormgrl2001

Jan 27, 2015

Bob Stapleton did a great job on my purchase. Was able to come down to the price I needed and gave me a great trade in value. The whole process took about and hour, left with a brand new truck. They werent able to match my interest rate from my bank but they did try. Already recommended to my dad for when he buys a new vehicle.

Andreana95

Jan 23, 2015

To be 19 years old and experience buying my first car, the guys that help me really gave me everything that I needed! They were very carefully and considerate of what I was looking for in a car. This has got to be the best team ever!

Buzz

Jan 22, 2015

Chuck was our salesman and got us a great deal on our trade and new car. would recommend Suntrup Ford to anyone looking for a vehicle.

Zac

Jan 22, 2015

I was in a tough spot, and needed help. They guys I worked with did great! And help me out tremundiusly. Couldn't say enough on how well they treated me. I would recommend them to anyone!

pam

Jan 12, 2015

Today was a smooth transition from one car to another. The service was fast with pride. The friendly environment made it more easier to communicate.

Greg

Jan 5, 2015

I dealt with Chuck and his manager at Suntrup right before Christmas. I had competing quotes from a non-ford dealer about a used Ford F250 King Ranch and Chuck worked with us to purchase a new 2015 Platinum edition at a great price. After we started negotiating it was a lower pressure sales experience. I would purchase a vehicle from them again and will most likely do so when my wife decides to trade in her nissan altima for a Ford Edge or something equivalent.Thanks,Greg

PM LLC

Jan 3, 2015

I had a good, low pressure experience with Larry. He took his time and didn't make me feel like I had to buy that day. In the end, I bought the same day because of that.

Craig

Jan 2, 2015

5 star sales service from Bob Stapleton in Sales and Michael Jackson doing financing and administration. Could not ask for better follow-up and concern. Bob went out of his way to make sure I was taken care of and listened to all of my needs and offered sound advice. Michael made sure that our time was preserved and made the financing and paperwork efficient and seamless.....car was delivered to us precisely the way we had negotiated with NO hidden fee's or agenda. This was the second car my family has bought from Bob and I am certain many more to follow........I urge anyone reading this to call or visit Bob Stapleton at Suntrup Ford Westport.

ZFamily

Dec 27, 2014

Bob Stapleton and Michael Jackson made our car shopping experience very simple (that was our preference). They were courteous and friendly, they listened to our demands and we got exactly what we wanted. My family loves our new Focus.

orp.matt

Dec 26, 2014

Curt was very helpful and concerned with making sure I got the best car and the best value. I enjoyed working with him and he was patient as I was indecisive and we test drove three different cars.

Jckpl

Dec 19, 2014

Larry Persons, a genuinely good person. He has a job to do and that's to sell cars but he works hard to make it easy for you.

Jonesy20

Dec 17, 2014

Chuck was immediately a helpful guy with his inviting personality. It was easy to communicate with him my needs and feel that he would do everything he could to help me out. We ended up finding a new car for me and came to a deal. His approachability and genuine style really was a huge plus for me. Thank you

RMDyer

Dec 17, 2014

Larry, Dave, Michael and the entire Westport team - they are helpful, considerate and are so knowledgeable about what they do. Incredibly satisfied! Will definitely return!

kellyeme

Dec 15, 2014

I felt like the staff were up front and honest about everything and truly cared to get me into the perfect vehicle for me for the price I could afford. I would defiantly recommend Larry to other friends and family members looking for a new vehicle and I will buy my next vehicle here.

rashidkhalid

Dec 14, 2014

It was the fastest, smoothest and the most pleasant experience of buying a car for me so far. Curt and his team were very thorough yet to-the-point. I am highly satisfied with my purchase there.

Sarahstl

Dec 12, 2014

I went to quite a few dealerships in my recent vehicle search. I looked at small SUVs at Honda, Nissan, Subaru, Mazda, and Ford. I also contacted 4 different Ford dealers to ask about Escapes in their inventory and visited 3. Out of ALL of those dealerships and ALL of those brands, Suntrup Westport was the only one that managed the basics. When I made an appointment, my salesman, Bob, was waiting for me with the car I wanted to drive parked in front. Within 10 minutes we were on the road; none of this waiting 20 minutes just to find the car. When I said my husband would want to see the car before I purchased it, Bob gladly offered to let me take it home overnight. He even helped me get my car seat installed. When I came back the next day ready to do the deal, his fist offer was incredibly fair. In fact, if I compared it to other Escapes being offered, it was significantly below comparable vehicles. Knowing I had a good offer in front of me, I really didn't push the issue. They did throw me a bone though, and I appreciate the gesture. In total, I spent about 2.5 hours at the dealership between the two days. That included the initial test drive, moving all my stuff to the car for the overnight, and the actual purchase including a credit application. I could never have imagined the whole process going so smoothly.As a person, Bob is friendly and welcoming. He also really knew his stuff about the car. I do lots of research and I admit to asking questions I already know the answer to in order to find out who I'm dealing with. Bob answered them all clearly and concisely and knew more about the car than I did. That's exactly what SHOULD happen when you go to the dealer. Michael in finance was also incredibly friendly. He answered my questions accurately and clearly and, knowing there were parts of the contract I had clarified before we even printed them, make a special point to show me that what he had said was also in writing.If I were to give one piece of constructive criticism, it would be in regards to online pricing. The online prices do reflect all possible rebates. With that in mind, go in knowing that you will probably not qualify for all of them. This may not be the most ethical practice, but the online listings do state this very clearly, so I understood the situation as I came in. My guess is that there are other shoppers who don't pay as close attention and are surprised when they realize the change.Walking in to Suntrup Westport, I had a bit of a chip on my shoulder regarding the service I had received elsewhere. Walking out I feel confident that I got the best deal possible. I was treated respectfully as was my time. I'm happy to say I can continue to be a loyal Ford customer and I will gladly recommend this dealership along with Bob and Michael to anyone who asks. Keep up the great work!

abbyjack

Dec 11, 2014

We got a great deal on a new 2014 Ford Focus! The staff was friendly, helpful and honest. I would recommend this dealership to anyone!

chocomjr

Dec 10, 2014

We have bought two vehicles from Suntrup Ford. The are courteous, friendly, and fair. If I were looking to buy again, they would be at the top of my list. They saved a new 2014 Focus for us without a deposit. You can't get any better than that.

lstan

Dec 3, 2014

my wife and I went to suntrup ford after phone calls on focus, we checked out on line. made agreement by phone.our experience was good.greeted and treated well.no sales changes on what we wanted, all as promised. our sales person bob, was friendly and helpful.we made the trade and paper work in short time for new focus. looking for friendly good deal,try suntrup ford.

rjones90

Dec 3, 2014

Bob worked very hard to get me the deal that I asked for. I'm pleased with his efforts and would recommend this dealership to friends.

stl454

Dec 2, 2014

Had a great experience with Chuck Johnson while buying my new 2015 F350 lariat.. Very easy to work with and provided all of the information I needed. Chuck was able to work out a deal with my trade that I felt good about. I came away with a fair price and a beautiful truck. I haven't had any services as I just bought the truck, but the sales experience was top notch and everything went very smoothly.

michael.nesbit1

Dec 1, 2014

From the minute I walked up to the door, the sales staff made me feel welcome and at ease, and that they were there to help me find the exact truck I was looking for. I would definitely recommend them to anyone looking for a great deal on a great vehicle.

cmandee2002

Nov 28, 2014

My husband and I went to Suntrup Ford (Westport) on black Friday. We weren't really needing a new car but we got a flyer in the mail and thought we would just check things out. We were greeted by Chuck and from that very moment he was genuine and worked very diligently to find what we were wanting. After test driving many cars, we found the one and Chuck worked hard to get the price we wanted. He was honest and he really seemed to care about our needs and making us happy. This is the 3rd car we have bought from Suntrup Ford (Westport) and I would definitely recommend y'all and I would buy from there again. Thanks Chuck and Cindy!!!

evanator

Nov 25, 2014

I got a really great lease deal on a Fusion for my Mom. I worked with Larry Persons. He was great to work with, very responsive (even after hours), quick to respond with the information I requested and very patient (i.e., did not push us into anything). Thanks for all your help Larry and good luck at your next strongman competition!

ash302

Nov 19, 2014

I found the car I wanted on cars.com and spoke with Larry Persons. He invited me to come for a test drive. He did not pressure me but let me go home and think about it for a few days. I prefer that method of selling so I was comfortable and bought the car .

rene patton

Nov 17, 2014

Curt was very helpful and made my first car buying experience very easy! They also had the best prices I could find.I would highly recommend buying a car from them.

Cyn44416

Nov 16, 2014

I found the car I wanted on cars.com and spoke with Cindy. She invited me to come for a test drive. She did not pressure me but let me go home and think about it for a few days. I prefer that method of selling so I was comfortable with her.

eirvine

Nov 16, 2014

The process at Suntrup Ford Westport was seamless and allowed me to get the car I wanted for a good price. Bob is knowledgeable and helpful, and I felt comfortable going through the process with him as my guide. That is especially important since this was my first car buying experience.

Ernestina11

Nov 16, 2014

Richard McCabe and Dave Evans were great, they were very patient with me and gave me the best price possible, I know this because the salesperson had to go back and fourth a few times?? to get the deal done but Richard did a great job and deserves a medal for all his work he did. Thanks guys you are great and I live my new escspe

Becca Cardwell

Nov 14, 2014

Jason Landhohlt was great! We love our Ford Explorer! Dave the sales manager was great as well. The whole staff was very friendly and accomadating.

Eric11111111

Nov 14, 2014

It is a great dealer, and employees are nice and friendly. I do enjoy the service here. The only word I can describe this dealer is perfect.

hatched91

Nov 13, 2014

I initially went to this dealership looking to test drive a new Fiesta ST. I was approached by Larry Persons, and hit the jackpot working with him. I test drove the exact car I was looking for (down to the color and options), but didn't act quickly enough to get it. Larry found me a new car within 3 weeks, which was phenomenal considering how rare these cars really are. What truly made my buying experience so great was Larry's fantastic attitude. He was polite, knowledgeable and straight to the point, no sales pitch nonsense, not to mention how personable he is. Being a car fanatic, I'm constantly test driving cars, looking for the next best thing, which gives me lots of experience with salespeople. Larry is by FAR the best i've ever worked with. I will most certainly be sending my friends to him, and come back for my next car. Ask for Larry when you visit, you won't be disappointed.

babsrock

Nov 6, 2014

I received a trade in offer in the mail, and since I did indeed own a 2012 Ford truck with over 60,000 miles on it (already), decided to come in and check it out. The dealership was easy to find and made quite an impression as I drove up. Even before I got to the door I was met by Mr Malik Adams and ended up driving home that same day in a 2014 Ford truck which I am absolutely loving. Mr Adams said he could find what I needed and he came through. The purchase went very smoothly and Mr Adams has continued to be in contact even after the sale. I am very happy with the entire experience.

2pitbulls

Nov 4, 2014

As I entered dealership, I loved the amount of inventory, and was imediately approached by salesperson named Bob Stapleton. After introducing himself we started asking about my needs and budget. Bob was unlike any other sales person I have ever met. After accessing the type of truck I wanted, to get were I needed to be with my payment I needed more down. I will need to save for two more months. Iwill not lower what I want, I can wait. Bob was a great person to deal with and he will get my sale, and I can't wait.

ardiancona

Nov 1, 2014

Cindy was like a friend we've known forever. She was honest and easy to deal with. The purchase went smooth and painless!! She was well informed and kept in excellent contact before and after the sale.

Jackie19

Nov 1, 2014

I had an overall good experience. The staff was helpful. We bought a new vehicle for a price that was in reasons. We were able to negotiate, with a trade in, for a price that was within $1000.00 of what we were wanting. Everyone is good with the deal, I got a new car and the dealer made some money.

chelsea.foster.777

Oct 31, 2014

This is the most professional and upstanding dealership experience I had the pleasure of working with while performing my search for a new vehicle. I received recognition immediately upon my arrival leaving an outstanding first impression right away. I worked with Malik and everyone at this Ford dealership to get a new car that would be cost efficient and more reliable for my lifestyle. Quickly and efficiently I was informed of my entire range of options and decided on a 2014 Ford Focus. This dealership and its associates uphold the honor of what a car buying experience should be! I am happy to have my new car as well as a place that I can frequently return to discuss any questions I have or refer my fellow associates.

colbyt4444

Oct 29, 2014

Recently I met Bob Stapleton at Suntrup Ford and the experience was great. The price was the best out i could find, they gave me the most for my trade, and kept their word on anything included in the deal. Bob and Suntrup Ford could not of been easier to work with and for that i will come back for years to come. I would highly recommend anyone going to Suntrup Ford and asking for Bob Stapleton.

cfilla0124

Oct 27, 2014

While buying the car was a tolerable experience, when I went to pay sales tax on the 2014 Mustang, I was not able to as there was a failed emissions test. Seems like a simple enough fix, I brought it to the dealership where it failed again. They had me bring the car and leave it on a Friday so they would work on it. Had to put up a fight to get a loaner car. They did not fix the car by the end of the day on Friday (temp tags expired on Monday). They have been sitting on the car for 12 days now. There were issues with them swapping out the loaner for one that had ZERO gas in it and a flat tire. There has been no one taking ownership of this problem aside from Mike in service. Everyone else I have dealt with has made this entire experience a complete nightmare. Plus as part of the agreement when I bought the car, they were to put stripes on it. The appointment was for Wednesday of last week (a day when they had the car). They have not put the stripes on and have no idea when those will be installed with no explanation as to what happened. It's as if no one at this dealership has ever worked in customer service.

electricdoctor83

Oct 27, 2014

I would highly recommend this dealership to others and absolutely work with our salesman, Larry again! It was a long process because I was very specific with what I wanted and god bless him he worked with us until we found the perfect car for my family. It was by far the best car buying experience we have had and I will return again for our next purchase! We now have a 2015 Ford Fusion and I am loving it so much, very beautiful car.

Joe Uhlig

Oct 27, 2014

I recently purchased a 2015 fiesta from suntrup westport. They were very friendly,knowledgeable, courtious,and fast. I wasn't there long . It was the car I wanted at the best price. I've been looking for a few weeks and found them . I needed a car great on gas and the fiesta is a great car.it only took about 2 hours for everything . I defiantly recommend this dealer over several others I've been too. They care and worry about the customer and what they want. On a 0-10 ,10 highest I give them a 10. Thank you all very much.

Krug14

Oct 22, 2014

Mike Kearn worked with me and my family on the deal. Mike was attentive and informative about several Focus models. He was professional and helpful throughout the deal, making sure we were able to receive the best value on our trade-in. I would definitely recommend utilizing Suntrup Ford for any new or used car purchase. Make sure to ask for Mike!

becka.lynn

Oct 21, 2014

We found the car of our dreams on a Saturday, and walked out with the keys on Monday. Cindy made it very easy on our end and the price on our 2007 Kia Sorrento was jaw dropping. We loved it and they gave my boyfriend and I a blot of credit score advice.

jdoebber

Oct 20, 2014

I love suntrup Westport they go above and beyond for their customers and have the best deals around town, I have and will continue to recommend them to everyone I know

Orbiter31

Oct 20, 2014

Great experience would highly recommend dealer to others. Jason was easy to work with, friendly, curious, knowledgable and polite. Really enjoyed virtual Finance manager Landry.

lkeal

Oct 17, 2014

Chuck made buying a new car a lot of fun and was very helpfull and professional. If you are looking for a car go see chuck he will help you find the perfect car for you.

newedge55

Oct 14, 2014

From start to finish this was the best car buying experience Ive ever had. Most of my purchase deal was set up with a 3 minute phone call. My salesman Rich McCabe was prompt, courteous, and knowledgeable. The rest of the staff was genuinely friendly, and the facility seemed very clean and nice. I will return to this dealer for future purchases.

luvpugs

Oct 13, 2014

I had a great buying experience working with Chuck Johnson and the rest of the team at Suntrup Ford Westport. I will highly recommend Chuck Johnson to my friends and family looking to purchase a vehicle!

MU4ever

Oct 13, 2014

My salesman Curt Maier was so helpful and did not pressure me at all. I was really nervous buying my first car and he made it really easy. He worked with me to get the payment where I needed it and my overall experience I would say was actually fun! I would recommend Curt and Suntrup Ford to anyone. And I love my new Focus!

SethWheeler

Oct 13, 2014

I called up Suntrup Ford to inquire about a Fiesta ST they had listed on their website. Larry got back to me soon after taking my initial call, and had a great price on the car. We set up a deposit over the phone and a time and date to pick up the car. Larry was very accommodating - faxing over documents to my credit union and sticking around into the evening to complete the purchase. The overall experience was quick and painless. I can recommend the sales team at Suntrup Ford Westport generally, and Larry specifically.

cchs228

Oct 11, 2014

great experience. Malik and dave are great They got me a great price on a new 2014 focus. Thanks again For everything. I will send friends to Malik

Meredith_14

Oct 11, 2014

I bought a 2015 Fusion from Chuck. He was wonderful to work with. I was satisfied with the entire experience, and the manager, Dave was helpful too.

krkavadas

Oct 10, 2014

I seen the truck online, the internet manager Bob helped me out, even had the truck pulled around when I got there. My experience was an excellent one, I will by my next truck from Bob too.

truckman57

Oct 10, 2014

I purchased a new 2014 F150 from Rich McCabe Monday afternoon. The entire experience was terrific. Rich found the perfect truck for my family and I. David Evans found a way to fit it in our budget. I have already referred my neighbor to Suntrup for a preowned vehicle. Thanks guys

holtgerwe

Oct 9, 2014

Did my homework online. Bob Stapleton helped me with my online questions and had several options ready for me when I arrived at the shop. I ended up with the New 2015 explorer. Very nice vehicle. Bob was extremely knowledgeable and great to deal with. Thanks for your time and patience, Jason H.

Mark Vogler

Aug 25, 2014

We purchased a used vehicle for our daughter. The car came with a three month warranty. After approximately one month, the digital odometer went out. We scheduled an appointment with the service department to have it fixed. Then they try to say that the warranty does not cover the odometer and want to charge us $900 to make the repair. I then called my salesman, who stated that it should be covered because it's electrical, but he will check and call me back. Needless to say I never got a return call. Disgusted, we picked up the car as we were not going to pay $900 to have an odometer fixed. Then they try to charge us over $100 because they ran a diagnostic on it. After much discussion, at least they waived that. This company does not stand behind their used car warranties, and we will never deal with them again. Good job Suntrup Ford, I hope that you not honoring your warranty is worth all the negative comments that we are going to leave about your company!!

Lhelderle

Aug 22, 2014

Our salesman was Jason Landholt. Very knowledgeable about the vehicles we were interested in. Our purchase was easy. He even came in on his day off to meet us when we picked up our new car.I will recommend this dealership, saleman and the financial director Michael Jackson.

AnnaUnagi

Jul 14, 2014

This was my first time buying a car and my mom came with me. After doing our research on cars, we came to Suntrup Ford knowing the car we wanted to see. Once Larry gave us a test drive, we were relaxed and knew he would "take care of us". I was able to buy my car and the fact that Larry was honest and "real" with us made our time joyful and exciting. I highly recommend Larry for any assistance on buying a Ford or any car from Westport Suntrup Ford.

Jelaw01

Jul 8, 2014

Looked at several dealerships in the area and decided on Suntrup Westport because of price. Sent an email on a Sunday and was surprised to see a response from Bon saying he would get with me first thing the following Monday. From the initial email to the closing of the deal it was a great experience. Still shocked by the great deal I got. Will definitely be going back to purchase another Ford. Thanks Bob for making it great!

Double Deuce

Apr 23, 2014

No one ever contacted me. So, since this dealership isn't interested in me, I'm not interested in it

Redbird1973

Apr 2, 2014

Saw a 2014 Focus listed on their site, the price listed was noted that it included "all applicable Ford discounts" with the normal Ford discount info listed (nothing about special military/student discounts). After I arrived at the dealer and test drove the vehicle, Jason told me that the price they listed was if I was eligible for both the military and student discount from Ford (which I know Ford will NOT give both, only one). The price they offered me was $1000 more than listed on their site. I gave him a number I would be comfortable paying, he took it to the manager and said they couldn't do it. We left, went to another dealer, and got the same car for the correct price without any haggling or frustration.Jason called me back on Monday and said his manager "had reconsidered" and that they could meet my price. I told them it was too late and they had lost a good customer.Beware dealing with Suntrup, they seem to follow the old model of "bait and switch".

Geneo

Mar 19, 2014

Met by Jason who turned me over to Cindy as I was interested in a used vehicle. The process was very 'clean'; I took the vehicle for a test drive, then Cindy retrieved my information, they made an appraisal of my trade in, and then finance called us. The video finance. The only thing I didn't care for was there was no negotiation or anyone to negotiate with. When finance went over the pricing, they offered me four different financial modules, when I told finance where I wanted to be they advised this is all that they could offer of the four and that I was top heavy in my trade in. I ended up purchasing the vehicle, I really wanted it, I think we are always top heavy in our trade in unless it is completely paid off - and then of course they don't give us anything for it. I hope this will not be a financial struggle until I can refinanced, which they advised me I could do in 6 - 8 months. Ended up with extended warranty as well. Again, The dealership was great - just not bowled over with the financing options or opportunity.

todd72

Feb 2, 2014

Cindy was GREAT! One of the best purchase experiences I've ever had anywhere! Very happy with the car and happy with the ease of the purchase. I traveled from the southwest side of Chicago to purchase my 2013 Mustang and I was very happy I did. The closing of the deal with a person on video conference was quite different but I guess that's what technology today is like. It was the only impersonal part of the purchase experience. Thanks Cindy for all the help!

rbahr1

Dec 22, 2013

Our intention of visiting Suntrup Ford was to purchase a vehicle. We found this such vehicle online which even before seeing, was an 85% chance we were going to purchase it. We were in contact with Cindy, which should have been an indicator of how our experience would be considering that it was extremely difficult getting in contact with her or for her to return our phone calls in a timely manner. We explained to her that we would be at the dealership the following Saturday morning to view the vehicle in person and to take it for a drive. We also explained that we had two children, ages 2 and 4 so we wanted to make sure the process would move along quickly. At the advisement of Cindy, we filled out an online credit application to make sure we were eligible for financing, which we did. According to her, this would expedite the process the day we arrived to view and possibly purchase the vehicle. We were then called back by Cindy, verifying they had received the application and that they would be able to come close to the payment we were attempting to target.Fast forward to that Saturday and my family, including my wife and kids show up to the dealership at 11 A.M. in the pouring down rain. Expecting the vehicle to be waiting for us to view, which it wasn't, we go inside the dealership, introduce ourselves to Cindy and are seated at a table in the lobby. At this point, we were the only customers at the dealership. In fact, we didn't see another customer until almost two hours later. Cindy acknowledged our small children and assured us that this entire process would take absolutely no time. The vehicle wasn't made available for us to view and or drive until at least 40 to 45 minutes after we arrived. Fast forward 3 hours later during which time we watched the rest of the sales staff, who we now know based on the website included Dan Gibbons, goof around and play games with each other while we sat at the same table with absolutely no idea what was going on. We weren't getting any communication from Cindy who was inside the secret double window watch tower in the corner of the lobby where Mr.Unprofessional David Evans was seated, eating Fazoli's. She indicated that he apparently was having trouble with some hi tech equipment, a color printer, and that it would be in the next 10 minutes before things would wrap up. After a couple of times of Cindy promising things were being taken care of and also letting her know that our children were tired, hungry and begging to go home, we decided enough was enough. We approached the watch tower where Cindy was seated and let her know we were leaving. We requested the keys which she then replied that her manager had possession of them and there was nothing she could do. A few minutes later Mr. Evans storms up the stairs in the tower, obviously irritated and acting extremely unfriendly, and sits down at his computer. He said absolutely nothing, not even acknowledging we were standing there. I finally had to ask if he was the person holding the keys to my vehicle. At that point, Mr. Evans flung whatever small notepad and pen down on his keyboard, tossing papers out of his way trying to find my keys. At this point, I'm finding it absolutely shocking the level of unprofessionalism and rude behavior being exhibited by this so called manager. He found my key and again, without saying a word, handed it over. I asked him if that was it which he replied that the ball was in my court, whatever that was supposed to mean. He then began saying that he had placed an order for four new tires for the vehicle and that because it was Saturday, that was delaying whatever financing options he was working on. This was all with an annoyed attitude as if I was a complete waste of his time and that we were a nuassance. I stayed professional as adults do and explained that unfortunately, we needed to leave but he could contact us either the following week or we could work on a deal after the holidays. Upon leaving, we expressed our disappointment to Cindy in the way we were treated by Mr. Evans and that we were second guessing purchasing the vehicle after his shocking behavior. On a two and a half hour drive home, we decided to call Cindy back and let her know that we still wanted the vehicle, but did not feel comfortable nor did we want to have to work with Mr. Evans again. She understood and explained that wouldn't be a problem.She would be in touch next week or when she had additional news about the vehicle. About an hour following that conversation, we received a call from Cindy who explained the Mr. Evans was no longer willing to work with us in regards to our trade value, in other words saying that he no longer wanted to do business with us. Not even after his tantrum did he have the slightest bit of professionalism and call us personally. Although we were disappointed, it was almost a relief not having to deal with this dealership again after our horrible experience. My wife and I during our lifetime have purchased over 10 vehicles with numerous different dealerships and have never, ever experienced this level of rude behavior directed at a paying customer, especially a customer who sat in a dealership for three hours with two small children with little to no communication.I also work in sales and couldn't imagine running my business with an employee such as Mr. Evans in a managerial position. The severe lack of customer service, professionalism and common courtesy at Suntrup Ford is mind-boggling. My wife and I will be buying a new vehicle in the next month and not only will it not be from Suntrup Ford, but we will never consider this dealership again. We will also be advising our family and friends who live in the St. Louis region to not purchase a vehicle from them either.

joshbbeast

Aug 29, 2013

My wife and I recently went shopping for a certified pre-owned car after our car was stolen. After intense internet research we felt confident with the make and model of car we wanted to purchase and proceeded to look at a ford fusion and Suntrup Ford. When we got there we had about a 10 minute wait to get help (waiting became the theme of this car purchase). We were hoping to meet with Cindy (who I had emailed back and forth prior to going), but she was unavailable and so we were shown cars by Malik. Malik was a nice and friendly car salesman, however, it did not seem like he was very knowledgable about the car we were looking at, but this was ok since we had done plenty of research prior to our shopping. After test driving the car we felt comfortable that it was time to purchase. We sat and negotiated with Malik, which went fine and again he was very friendly, and were able to get the cost down some as well as get free ford certification. So up to this point I would say that our visit was acceptable. However, after we had decided on a price the wheels came off. We had been pre-approved for an auto loan, but Malik thought they could get us a better deal. Having gone through this process at other dealerships I figured it would only take a few minutes to sort out and so we agreed to let them try and get a better loan for us. After an hour+ of waiting on an empty stomach Malik comes back and says the finance guy could not find anything near as good. I am glad that we wasted so much time sitting in that office that night (it felt mainly like it was the end of the day/month and they were ready to go home). We made arrangements to drop the car off thursday for the certification process and to finish off the paper work and went home. The next day we get a call from Malik asking if we can bring the car in friday instead of thursday for certification. We had already rearranged our schedule to fit in a thursday morning appointment, but really wanted the security of the certification so agreed to bring it in first thing friday morning (830am) so that we can make a 10am appointment we had that day. Friday morning we had a further 30 minute wait as Malik is late to our appointment. As we were rushed to get to our appointment, we were unable to finish paperwork that morning. Friday afternoon we got a call that our car will not be finished with inspections until monday, further adding to the many delays we experienced in this process. Finally on Monday we went to collect our car, and to our surprise we had to meet with Cindy instead of Malik (Cindy was also quite friendly). Unfortunately I don't think Cindy was fully aware of what we needed to sign and this greatly added to our confusion. We did finally get everything done, but it was a long drawn out process that saw us sit and stare at the wall a this dealership way to long. One more thing to add is that the car is supposed to be returned with a full tank of gas after the certification process and the dealership failed to do that, but we were so tired of waiting around we decided to let it slide. In summary, we came into the dealership knowing what car we wanted and got the price we wanted. So they had to do no working in convincing us of a car, and proceeded to make us wait and waste time for the rest of the experience. We would be highly unlikely to buy from this dealership again.

STL Car Buyer

Jun 28, 2013

Other than the price and the finance manager, everything else about the experience with Suntrup Ford Westport was very disapointing and unprofessional. There was a dent in the new vehicle I was buying. We agreed that it would be fix so that it was like new. They put touch up paint on it! Unbelievable. Very poor saleswoman - promised a lot and never delivered.

jcowee

Apr 20, 2013

My daughter lives about 60 miles out of town, and was looking for a Ford Fusion. Options for the car she wanted was not available in her area. So I told her I would try and find one here in the St Louis. I found a car on Suntrup Westport web site and called Billy Putnam. Billy was great. Billy brought the car to me (across town). From that point on he worked with my daughter via phone and text, until she could get to Suntrup today and pickup her Fusion. Billy Answered every call and replied to every text. Billy made the purchase of a car for a young lady a very easy stress free experience, not to mention her dad.Thank You BillySincerleyJames Cowee & Kristina Edwards

jimhodge

Apr 14, 2013

The Wife and I had the best car buying experience for a long time, the knowledge that Jessica has was outstanding, I went on line searching for a Fusion using multi search of Ford Dealers in The St Louis area and Jessica was the first to answered my search, from their we stopped in and left with a new 2013 Ford Taurus, Everyone at Suntrup Ford from start to finish was top notch, when the wife's car needs to go we will be back to work with Suntrup again.Thank You,Jim Hodge

tmcdaniel13

Mar 31, 2013

Best car buying experience I have ever had. Hassle free and very friendly. We have bought from several dealerships and have never received this kind of service.

jerrettandsteph

Mar 19, 2013

The team at Suntrup Westport made our quest for a new vehicle very enjoyable and effortless. Jessica McCann worked with us getting the best deal possible. Even though we showed up 20 minutes before they closed she didn't rush us and try to force the deal to happen.I would recommend asking for Jessica if you are looking to buy a vehicle.

darlac85

Mar 16, 2013

My Review:I will be recommending anyone I know looking for a new Ford vehicle to this dealership. The team working there went above and beyond to help me pick the exact car I wanted and helped me through every step of the way, from getting me the most for my trade to the max amount of rebates they could find, the sales consultant and manager spent many hours over a 4 day time span helping me and answering all of my questions. Hands down the best car dealership I have ever been to :)

Dyeda

Mar 13, 2013

This was the absolute best experience I have ever had regarding purchasing a new vehicle. I told Dave Evans exactly how much I had to spend on a vehicle, told him what I was hoping to get for that price, and he immediately began showing me vehicles and assured me the price would not exceed my price. The vehicles were far beyond what I expected to be able to purchase and were not a penny over my price. There was absolutely no attempt to get me to spend more. I did not have to spend even one minute on negotiating a price. I stated my price, was shown several vehicles in a matter of minutes, and was able to choose one immediately. Unbelievable! Dave then had Billy Putnam handle the sale. Billy wrote up the contract and did everything he could to accomodate us, make us comfortable, and get us through the process smoothly and efficienty. When we moved on to financing with Michael Jackson it was swift and easy too.This was by far the best experience I have ever had buying a vehicle. I will definitely return the next time I need a vehicle. I will also recommend Suntrup Ford Westport and the sales team there to everyone I know! Thank you Dave and Billy!

pinkrosie88

Feb 26, 2013

Suntrup Ford WestpointBilly PutnamMy finace and I just recently purchase a chrysler 300 and Billy Putnam made sure we were able to get what we wanted. He was very friendly and patient with us. He did everything he was suppose to do and more. The customer service, the quality and the experience was great. The dealership made us comfortable and made the process go smooth. My finace and I are very greatful for Billy because he pushed everything through and it made our engagment weekend awesome! We will always keep in touch with Billy and we would recommend Suntrup Ford Westpoint to anyone because they are loyal and they know how to make a customer happy. Billy we wish you the best and my God Bless you. Keep up the good work.Shawn HillsRosa Rowdy

NearLakeOzark

Feb 21, 2013

We were interested in purchasing a Nissan Xterra (2012), so our online searching led us to Suntrup Ford Westport--where one was listed with extremely low miles. Our hopes were to gain information from the dealer in order to buy (cash in hand) that day. Here is what happened: 1. Spoke to Richard with questions around 9 a.m. 2. Richard stated he would call back in a few minutes 3. Nearly 2 hours later, we call back for information about the vehicle--because Richard did not call back "in a few minutes," as his contact (with our answers) was supposedly in a meeting 4. He apologizes to us and states that he will call us back around 12:30 with our information. 5. We decide to drive up to St. Louis (about 2.5 hours away) to look at the vehicle ourselves, as we were getting nowhere on the phone. 6. Richard never did call back. 7. We arrive at the dealership . . . Richard informs us that the car has sold and that he is sorry he didn't call us. Even if one assumes that Richard could've been busy, he should've handed off his prospective dealings with us to another available sales rep. With technology as it is and phones fairly easy to use--this behavior from a sales rep is very difficult to understand. In addition, why would Suntrup advertise on the Internet without adhering to some kind of professional protocol that would be fair to all consumers: live or virtual.

sixirn15

Feb 20, 2013

Out of the 3 cars I have purchased in the St. Louis area, this was the best car buying experience I've had... The service took a bit longer than I expected, but the conversations with Cindy and Billy helped pass the time. I would recommend them to anyone looking for a used car.

cmaxandy

Feb 14, 2013

My husband and I thoroughly enjoyed working with Cindy Wilson (salesperson) and Michael Jackson (Finance Director) when we purchased our C-Max hybrid. They were both extremely knowledgeable, helpful, and friendly. Cindy was particularly helpful in our decision making about what car to get, and both she and Michael were great in assisting with the financial processes involved with buying a new car. Cindy initially took my husband on a test drive when he came in by himself, and did another one with me. She made absolutely sure before we left the dealership, on the day we actually picked up the car, that we knew how to operate the basics with this new model. She even made sure that the primary cell phone was " synched" to the car! We really appreciate how professional and non-pressuring both Cindy and MIchael were, and look forward to our business relationship with Suntrup Ford.

jayandrizzy

Feb 10, 2013

My fiance and I were looking for a used Mercury Milan or Ford Fusion but was unlucky in the search to find one in our price range. We were looking to return to the dealer in which we had bought our previous two cars but after a rather unpleasant phone conversation with one of the sales reps, we decided to look elsewhere. After a internet search I found a used Fusion in our price rate at Suntrup so I called the number that was listed online and it led us to a rockstar of a salesman, Billy Putman. Billy treated us with the utmost respect and really made us feel at ease with the entire process. The financing was taking a bit longer than expected but Billy made sure we were comfy and relaxed and what really stood out to me was when we got a bit hungry and didnt have any change for the vending machine, he payed for our snacks out of his own pocket just so we wouldnt have to go to the store and get change for a twenty. After the financing was done he sent us over to Mike Jackson to discuss the terms and he was really cool to deal with as well. Due to Mike "Beating up the banks" we ended up with a brand new 2013 with a very low interest rate. We really enjoyed our experience at Suntrup today and will forever be a customer and will recommend every one i know who may be in the market for a new car to definitely give Billy a call, he'll take care of you!

Tempofam

Jan 20, 2013

New car delivered dirty. Everyone can have a bad day. Went back to buy another car 7 mo later, Rich took name and number along with my wish list of features...he never called back

michael.boni.58

Jan 17, 2013

Billy was awesome..He was able to make us a very very good deal within 24 hours.We would do business with him again in a minute

saraht77

Dec 11, 2012

I visited this Ford dealership tonight after doing extensive research on the new Fusion. I was still a bit undecided between the regular gas and hybrid model and wanted specific pricing information on each so I could make an informed decision. My intent was to make a purchase if all the numbers made sense. At first the sales person was friendly and helpful during a short test drive. She mentioned she had recently started working there. When we went back inside, she began to be very aggressive. She acted as if I was wasting her time (although there wasn't another customer in site) and was argumentative. She kept insisting that I sign that I intended to buy a vehicle, otherwise she wouldn't give me further information. When I refused to sign that I would buy the car, she refused to have anyone give me a trade in value on my car. After I was fed up with her aggressive and disrespectful behavior, I got up to leave. She asked if I'd like to speak with the manager, which I took her up on. Her introduction of me to the manager consisted of "I tried with her, but now she's all pissed off at me and wants to talk to you." The manager tried to be helpful and apologized. He offered to work with me instead and gave me a trade in value. At this point, I couldn't stomach working further with this dealership. I plan to make a purchase very soon - but with another Ford dealer. I was so very disappointed with this experience. No one should be treated this way and it's not the way to sell anything. I've been a manager for years and would be very upset if one of my staff ever spoke to a customer that way.

2nd Ford

Nov 16, 2012

I would recommend this dealership because I found Richard Chasnoff, Tony Skalnican and Michael Jackson (not the performer!!) to be professional, knowledgable and able to answer any questions I had about my purchase of the Ford F-150.

biggunns72

Nov 16, 2012

Awesome duo..I was stuck in a vehicle that I was totally upside don in and needed to get out of it. Talked to billy on phone and in person and when I got to the dealership I knew it was and uphill battle but low and behold in three hours, usually with other dealerships 1 to 2 days with nothing, Michael Jackson put the thriller in my loan and got me approved at a much lower int rate than I was paying. These two are a great combo and a great pleasure do biz with two hard workers who don't mind putting forth above average effort to build a great business relationship...they have my future business...they understood my delimna and fixed it to put me in a much better car....this dealership has a couple of great team members...will def send any biz their way.

mtvmo13

Nov 16, 2012

We stopped in to look at the new 2013 Ford Explorer. The entire experience was top notch from start to finish. Starting with the actually vehicle, the Ford is fantastic. We never thought we'd ever buy a Ford. Next the dealership, very pleasant experience. There was no pressure - period. And that alone was nice. We worked with Cindy Wilson and Michael Jackson (awesome name by the way :), and they were both fantastic thoughout the entire purchasing process. Thank you for such a great car buying experience. When we need our next car we'll definitly be coming back to Suntrup.

Shawna

Nov 16, 2012

Everyone we dealt with was very friendly and helpful. They answered all our questions and tailored the experience to us. The icing on the cake was how (relatively) quickly we were able to complete the process and drive off with our new Ford Focus!

sjwo709

Nov 16, 2012

I recommend Suntrup, they are a pleasure to work with. The people are friendly and if there is any concern no matter how small, they take it seriously and try to resolve it. I found this out after the sale when I had a little trouble reaching Michael/Cindy, they immediately responded and answered my questions. Thank you Michael

vnorth

Nov 16, 2012

Tony made everything so easy. I'm one that doesn't like to go looking for cars, but all the help that Tony provided changed my opinion of going to buy cars. His knowledge and care of my needs made my experience very pleasurable. I would refer friends and family to visit Tony and the rest of the sales team at Suntrup Ford Westport. I love my new Ford Focus. Thanks Tony for all your help.

Mike Kaupas

Nov 2, 2012

I would like to thank the service personal for helping me with my transmission problem on my 2011 Ford Fiesta. They fixed the problem. Thank You, Mike Kaupas

matt.mccauley.121

Oct 31, 2012

Poor service, poor financing and deceitfulness is all I can say about this dealership. The car I got on Friday was great wasn't exactly cleaned out very well but ok. I took in on Friday and had to come back to prove income on Monday. I did include my promotion on the credit app thinking that I would be fine however I wasn't they wanted to know what I made now and that wasn't good enough for their financing dept. Long story short I had to return my car that day and take back my trade in...but right after I went to Dave Sinclair and got just what I wanted without hesitation and from the same credit union that Suntrup said I couldn't get one from!!!! DO NOT GO HERE PLEASE I AM WARNING YOU!!! GO TO DAVE SINCLAIR!!!!!! GOOD LUCK!!

biggunns72

Sep 28, 2012

Awesome duo..I was stuck in a vehicle that I was totally upside don in and needed to get out of it. Talked to billy on phone and in person and when I got to the dealership I knew it was and uphill battle but low and behold in three hours, usually with other dealerships 1 to 2 days with nothing, Michael Jackson put the thriller in my loan and got me approved at a much lower int rate than I was paying. These two are a great combo and a great pleasure do biz with two hard workers who don't mind putting forth above average effort to build a great business relationship...they have my future business...they understood my delimna and fixed it to put me in a much better car....this dealership has a couple of great team members...will def send any biz their way.

shawna.climer

Aug 31, 2012

Everyone we dealt with was very friendly and helpful. They answered all our questions and tailored the experience to us. The icing on the cake was how (relatively) quickly we were able to complete the process and drive off with our new Ford Focus!

CarharttIL

Jul 23, 2012

Overall my experience with Suntrup Ford West Port was good. Communication with Tony Skalnican was good. He responded to the questions I had and was able to find the kind of vehicle that I was interested in. We sat down to discuss the details and I was upfront with him that if a deal couldnt be made I was fine with that as I still liked my current vehicle and could just walk away but with the current incentives that FORD had it was worth a try as they may offset some of the cost of what I owed on the trade in. We talked numbers and they drove the vehicle I was going to trade in and they assessed a value for it. I would have liked to see it a bit higher but it did have high mileage for the year it was. We talked numbers again and got the price and payment to where I wanted it and felt comfortable with. Now off to talk with the finance person.Then we sat for two hours waiting for finance with a few promises that they were working on it and we were next. I finally said that we needed to come back tomorrow as we needed to get home for the evening. Was told they were having some trouble finding finance with no money down but they would continue to try. I was given the potential new car to drive home that evening.The next day the finance person was out of the office so they would call the next day for sure. The next day the call did come in that they found finance and could I come in to sign the forms. Once I was back at the dealer it went pretty quick and I signed the papers. They were able to find financing at an excellent rate and I put some money down as well. I will note that I live in Illinois and asked that the sales tax be rolled in and I knew the appropriate sales tax rate however when sent the papers and payment to pay for the taxes and transfer plates the sales tax was figured wrong and was $165 dollars BELOW what the check was to that the dealership figured. So Illinois buyers beware or know how the dealer should figure the tax. I would have thought that a dealer who receives customers from Illinois would know how to properly figure the sales tax and provide the right amount.Didnt get the FORD extended warranty through this dealership as you can get one MUCH cheaper if you do a little searching on the web and looking in a few FORD forums for suggestions and names of other dealers. They may tell you that it is not the same but it is. Also check with your insurance company on GAP coverage some insurance companies offer the coverage at a MUCH cheaper rate as well.So overall a good experience but it could have been better with just plain old good customer service. Doing the little things to show the customer who just spent a large amount of money with your dealership that you value them and you want them to remember so they come back and purchase again. For instance after signing all the documents to purchase the new car provide an envelope to put the papers in for the customer. Why should the customer have to fold them up and try to make sure they dont lose anything on the way to their new car?Have the sales person go over the features and functions of your new car with you. Such as:pairing your phone to SYNC if availableshowing how to use the keyless lock if availablewhere things are in the car emergency flashers, hidden compartments, headlights, radio, wipers, fold down the seats, adjust the headrests, adjust the seats, things like that.talking about the maintenance of the car how often on oil changes where to find this information etc.Having the sales person write a short note thanking the customer you for the purchase or calling a few weeks after having the car just to check in and make sure things are going well. Showing the customer what accessories are available and providing a discount if bought within the first month of ownership.While this may seem like a waste of time to some buyers it shows that the salesman is there for the long haul and you can turn to them if you have questions and not feel like once the papers are signed you arent important to them anymore since the deal is made. A customer may be very familiar with FORD products and able to read and learn on their own but doing that little extra in customer service can perhaps make or break the customer returning in the future.Just my two cents!

mtvmo13

Jul 6, 2012

We stopped in to look at the new 2013 Ford Explorer. The entire experience was top notch from start to finish. Starting with the actually vehicle, the Ford is fantastic. We never thought we'd ever buy a Ford. Next the dealership, very pleasant experience. There was no pressure - period. And that alone was nice. We worked with Cindy Wilson and Michael Jackson (awesome name by the way :), and they were both fantastic thoughout the entire purchasing process. Thank you for such a great car buying experience. When we need our next car we'll definitly be coming back to Suntrup.

staggerlee

Jun 29, 2012

I had a superb new car shopping experience at Suntrup Westport recently. This is the second new Focus I've purchased from this dealership. I ordered a 2007 at the end of '06 and was quite happy with it until this Spring when it was heavily hail damaged and I was faced with an estimated nine-day repair. I figured that I would instead invest the insurance and vehicle in a new Focus and start the good experience all over again. So I went back to Suntrup with exactly what I wanted already in mind... and knowing that the end of model year production might be scarce to order what I pictured. Cindy was both cordial and friendly, and determined to find what I wanted as we laid out my options. Dave Evans worked very hard in his search for me and Cindy kept my name project in the forefront until one was found. I was impressed with their efforts and result. Michael Jackson handled my accounting seamlessly and made financing an event with no anxiety. I commend these folks and the dealership that I'll most likely come back to for my next new one. Thanks

SJW0709

Jun 26, 2012

I recommend Suntrup, they are a pleasure to work with. The people are friendly and if there is any concern no matter how small, they take it seriously and try to resolve it. I found this out after the sale when I had a little trouble reaching Michael/Cindy, they immediately responded and answered my questions. Thank you Michael & Cindy and to the other coworkers at Suntrup Ford!! I will return if/when the time comes to purchase another vehicle!

2nd ford f150

Apr 2, 2012

I would recommend this dealership because I found Richard Chasnoff, Tony Skalnican and Michael Jackson (not the performer!!) to be professional, knowledgable and able to answer any questions I had about my purchase of the Ford F-150.

kelly

Mar 27, 2012

i knew i was gonna have issues getting what i needed for my trade. and getting the financials to go through, but i tried anyways. sales and fincance were always up front about everything. they came as far as they could for my trade and was more than i was offered else where.my financing was actually really great signed one deal and had another come back with better rates. ended up with a great new 2012 mustang gt/cs. the atmosphere and environment was very clean and friendly. when i need another new car purchase i will return. everything was quick and easy was in and out in two and a half hours on a saturday. defiently my best car buying experience yet.

vnorth

Mar 13, 2012

Tony made everything so easy. I'm one that doesn't like to go looking for cars, but all the help that Tony provided changed my opinion of going to buy cars. His knowledge and care of my needs made my experience very pleasurable. I would refer friends and family to visit Tony and the rest of the sales team at Suntrup Ford Westport. I love my new Ford Focus. Thanks Tony for all your help.

johnsandrawesthoff

Mar 10, 2012

The dealership was a friendly, clean atmosphere. There were no pushy or overbearing salesman. We had a good feeling walking out not feeling like we had gotten taken.

bclubb84

Mar 5, 2012

Tony was very helpful from the first email to the signing of the paperwork. He was very friendly and quick to ge the loan worked out for the car I wanted. Michael Jackson was great he went through all of the paperwork for the financing and made it a quick process. I will always recommend this Suntrup and will plan on returning for my next car purchase.

genosgal1

Mar 5, 2012

After being called,repeatedly, to come in and speak with a "manager" regarding trading in our '09 Flex, we set an appointment. We arrived at the scheduled time - 9 a.m. - and no one seemed to have any knowledge about what was going on. Bad start.Richard "greeted" us, and after hearing our reason, assured us he was "your man for the sale." We browsed a while, and finally agreed to look at a Taurus, but requested one with the eco boost system. Richard was going to "bring a couple up for you" but he didn't. Instead, we walked out to the lot, looked at a few of the vehicles. We pointed out that none of them had the eco boost. Richard told us he had not found one, yet. We drove one, anyhow. Nice ride. Returned from the test drive. Richard wanted to have the numbers worked up on our Flex. We had already expressed that we were not interested in trading in the Flex, but he kept pushing. We asked for a few moments, at which he suggested a crew cab truck. We again told him we were not trading the Flex, and my husband walked away. Richard and I exchanged a few words, and I joined my husband. We found a used Taurus, which had a large sign stating "$22,990" on it. Tires were bad on the back. We asked to drive it anyhow. The engine "pulled and hesitated" when we accelerated, and Richard's explanation: It is cold.When we returned, we made an offer of $19,000, said we would be willing to go to $20,000, and wanted new tires on the back.Richard took to offer to the business manager, and returned a while later with a counter offer of $22,696. Suddenly, the "price" had gone up to $25,990, lowered to the stated number on the car, added the administrative fee, did not mention the tires, and gave us the offer.We explained that we were insulted at the offer, and did not appreciate the "switch" in prices, to which Richard explained that "that is a $34,000 car!". My husband pointed to the brand-new Taurus on the showroom floor, and said, "No, THAT is a $34,000 car - that one out THERE is a $22,000 car! We have had enough. Have a good day. You just lost a sale."We left, went to lunch, and found an ad for Bommarito Ford. The ad listed a '12 Taurus for $21,777....and I paid $22,000+/- for it, and drove it home, later that afternoon.We were ASKED to come to the dealership. We were SUPPOSED to have met with a sales MANAGER, not a SALESMAN. NO ONE KNEW ANYTHING ABOUT IT, IN SPITE OF REPEATED, INSISTENT CALLS BEGGING US TO COME IN. What is up with that?????????No, we will NOT purchase any future Fords from Suntrup. I am willing to drive the extra 15 minutes to Bommarito.Debbie Taylor

gkexp

Mar 4, 2012

Suntrup Ford West Port,Great buying experience! Direct communication with the owner Jean Suntrup, who demonstrated utmost concern for customer satisfaction expidited delivery of the exact SUV I was looking for in a timely fashion - 2012 Explorer Limited, and David Evans consumated the transaction. Very fare with no hasles, having two SUV's to trade-in with a great deal. It's been a great SUV and has all the high tech gadgets and rides like a luxury car. Thanks for all your help as you have gained my cofidence to refer all my friends to your dealership when wanting to buy a car.Gordon Knight

MIKEFORD

Feb 29, 2012

My salesperson was very good to work with. He wasn't pushy at all. I presented to him the price I would pay for the car I was interested in and he went to Jeanie Suntrup for approval. He got the thumbs up. I had to squabble on what I should receive for my trade-in but we agreed I would get what KBB said it was worth. That should be a regular practice in my eyes. That's why I rated overall experience a 4. The finance manager was top notch also, found me a great interest rate via on-line.One thing I would like to mention for the Suntrup website. Have available on your site the window sticker on each new car on your lot. Other dealers do that and that is very helpful. One click of the mouse shows you exactly what options (if any) is on the car/truck. I haven't utilized the service dept. because it's hard to schedule anything do to my work schedule.

haroldm2c

Feb 28, 2012

Had the pleasure of working with Tony when submitted inquiry about a Ford Explorer to purchase. Spent several visits with Tony as he was great about educating me the differences in the models and features. Very accomodating in allowing me to test drive when I wanted and to verify if certain options were available in different models. I really appreciated his approach to selling, his demeanor and product knowledge. Tony is a terrific professional who I highly recommend working with if you need a new car.

jamie

Jun 16, 2011

HE was more than friendly. His negotiation tactics were fair and polite. When we finally agreed to the pricing the car was cleaned and ready when he said it would be. I have over 18 cars and trucks in the last 6 years (mostly Ford) and the cars are never ready when they say they will be. Either gas or washing pr paperwork???? So yes I was impressed. This is the first time i have used this dealership and now we will be using it for all our repairs and i look forward to this service being continued. When i was about to leave the parking lot he hailed me down and made sure my cell phone synced wiht the car. THat was great!!!

broncos

Jan 6, 2011

We purchased a 2010 black Ford Escape Hybrid on Jan. 5, 2011. It was really great to work with both Terry Weir and Michael Jackson. They are very knowledgeable and both have a calm demeanor when interacting with clients. We appreciated their attentiveness throughout our visits.We unfortunately felt that our interaction with Rich was not as positive. I also would have preferred to get a car tutorial indoors instead of out in the cold. In past car-buying experiences, the new vehicle was brought inside the service center area when learning about its features and asking questions. I feel this presented a more comfortable atmosphere. I also think that each potential buyer should be reminded, prior to the day of buying, that the sales tax on the vehicle needs to be added to the final payment. It shouldn't be assumed that just because it is not discussed, the client knows all of the financial legalities.

mwilhelm

Dec 15, 2010

I was very satisfied with the way my salesman, Dave Evans handled my new Ford purchase. He was very professional and followed through on everything he promised. I would definietly recommend Suntrup Ford Westport. they are located in a very convenient location at Lindberg and Page.

wayne49

Dec 15, 2010

I have purchased 2 cars from the Suntrup pontiac when they were still in existance. I decided to make a change and I went on a hunt for Michael Jackson, because he was the sales person that sold me my cars at the other dealership. I was so glad to find him, and it was at another Suntrup, but this time it's a Ford! I love the car, I trust his judgement, I made a call and told him what I wanted. He pulled up several vehicles found me the car, sent me a copy of it, I came in on my lunch break worked everything out in that hour and drove off the lot with a new Ford Fusion, 2011. Now thats superior service! When I got back to work I told several people I purchased a car on my lunch break, now one would believe me, until they went outside and saw it. I love the quality of the car and it's perfect! It's a beautiful car, color and all! I sent my sister-n-law to him, and she purchased one too!!!!!!!!!!! I would suggest this dealership to anyone, looking for good service and honest people that care about what you want and not trying to just make a buck! My brother is talking to Michael right now about purchasing a vehicle. Suntrup is a great place to purchase a new and used vehicle, just give them a call and they will make I miracle happen! Brenda Beaver, St. Louis, MO.

jgoergens

Nov 9, 2010

I purchased a new 2010 ford F250. The price was fair and the salesman was friendly. I noticed on the truck that the tailgate, was rubbing the right side of the body, when it was opened. I had Bryan Eikmann of the service dept. look at the problem. He did and ordered the new bushings. He had me drop the truck off once they had the bushings in hand. I dropped the truck off and waited nine days. I decided to call and see what was taking so long. Their claim was that the body shop had noticed a fault within the paint below the rear bumper line and needed more time to fix this. I made a trip to their kirkwood body shop on the evening of day ten. The truck was outside and their job was completed. I called early noon on the eleventh day. I spoke with Jean suntrup about the problem with the new truck. I explained the fault that I had with the truck and I did not understand how something so small could take so long to repair. She was very nice and said she would look in to the problem. She called me back and explained to me that everybody on her team had a reason. Jean called me back at 4:30 that evening to let me know that I could pick up my truck. I arrived at the Westport Dealership. Jean Suntrup greated me at the door and was very pleasant. She explained that she had just had a porter take the truck and fill up the fuel tank. I was feeling a little better and thanked her. Once the truck was back we looked the truck over and I thought all was good. I drove home and opened the tailgate several times. To my disbelief I noticed that the tailgate was rubbing on the right side of the body, AGAIN! I decided to do the repair myself.