Used Cars for Sale at Superior Brookdale Ford in Plymouth, MN

Sean from Minneapolis

Dec 18, 2015

Doug Kimbrel and David Slipka provided excellent customer service every step of the buying process. My Mom was unsure of what she wanted to buy. Doug was very patient and explained some viable options. We then worked with David to make her comfortable understanding all the features of the vehicle and allowing her to experience the vehicle during the test drive. At no point did we ever feel pressured to buy. She ended up leasing a 2015 Ford Focus and is extremely happy. Thanks for the top notch buying experience. Sean

thillyard

Dec 12, 2015

Ford dealers started taking orders on the Focus RS this past October and I started calling Ford dealers prior to the order banks opening. Superior Ford originally told me they would charge me MSRP but later changed the price and told me there would be a dealer markup of $5K over MSRP because they could. Salesman was rude about it and told good luck finding a car at MSRP. Made a few more calls and Morries would not charge anything over MSRP. , I don't think I would trust this dealer with future business.

Val

Nov 22, 2015

I brought in my 06 Mustang GT recently. I'm I the mid 90s for mileage and am within 10,000 miles or 5 months of my extended power train warranty expiring, and a couple weeks ago, I was cruising up the interstate when my OD Off light started flashing on my dash. I called for an appointment and was thrilled to discover that this issue is covered my the extended warranty through Ford that I very nearly didn't spring for back then I bought my pony years ago.I dealt with service advisor Stephanie, who took excellent care of me and my car during the nearly 2 weeks it was in the shop. My warranty covered the cost of a rental, and she arranged for me to use a Fusion while my Mustang was out of commission. At first, they replaced the transmission solenoid, but that didn't fix the issue. Next was the torque converter, which they had to ship in from Washington state, which took up the bulk of the time it was sitting in the shop. When symptoms persisted, they replaced the valve body. That fixed it. All the while, Service Advisor Stephanie kept me apprised of their progress and made sure I was happy with my rental Fusion (which did take some getting used to, but it was a nice, if somewhat underpowered car... It was the non turbo variety Fusion). When all was said and done, my total cost was an even $100, while the work and parts that went into my car, not even counting the rental expense, cost Ford warranties over $3,000. Boy, am I glad I decided to purchase that extended power train warranty! My little rip-snorting Mustang and I were happily reunited, and I'm grateful that it went as well as it did. I plan on holding onto my Mustang for life, or at least until I pass it on to my niece or nephew in a couple of decades, so it's important to me that my car is well taken care of even if it is a daily driver. I will likely buy another Mustang someday (and you'd better believe I'll be buying the extended power train warranty with it when I do), but my little Legend Lime green pony is really special to me, and I'm very happy to have it back in fighting form. Thanks Stephanie and Superior Ford!

fordpeople8913

Oct 28, 2015

I went with my daughter and son inlaw to look at a truck we saw on the website that was a good price. When we got there to test drive it the salesman Russ iI think wass hiss name was friendly. After we drove it we sat down and he was writing up the numbers on it he came up with a payment that was much higher than the one online. When I took a look at it he had added a service contract and some other premium service totaling almost $3,000 extra my son said he was not intresed in those because the truck was comming with a decent warranty because of being a certified for preowned vehicle. He had already told the salesman that the financing was all approved throught their bank and they would be returning to pick up the vehicle with a certified check from the bank. The sales man then wanted to know wich bank, and said they worked directly with them and said he would take care of everything but came back again with a much higher payment than the bank. My son inlaw then said "WE ARE NOT FINANCING THOUGH YOU" and i have to go pick up my wife so that she can see the truck before we close on it. The salesman said take the truck to pick her up and that he would be there untill nine pm so we had plenty of time to do so. We got back around eight and were told the he left for the day a while ago. We talked to three other people before we got to the sales manager or what ever he was with all the same crap finally I told him that if these two can't come in here with a check and buy a car then they could keep it and their shady tactics we were leaving. At that point he finally put the numbers on a purchase order for the kids to take to the bank. It was after nine by that point and when we got in the car my daughter said I DON'T WANT ANYTHING TO WITH THESE SLIMY DEVILS I DON'T THINK I WOULD TAKE THAT TRUCK IF THEY GAVE IT TO ME. A very bad almost car buying experiance.

muk2010

Oct 24, 2015

I have a 2013 ford focus and wanted them to do a software update and two other issues. the two issues are 1. when i stop for light and stop sign and start driving, my car doesn't go smoothly. it jumps. it does this until i drive it about 30 meters and goes away. the second problem is, i was training my wife how to park and after about an hour of training, the car starts alarming to turn the engine off because of transmitter being to hot. i told all the three things I would like them to fix for me. However, the problems are are not fixed. After two days of the service, one of their customer service called me and asked me if i am satisfied. I said i am not satisfied. I told her what I wrote above. she said she is going to inform the manager and he would be in touch. However, nobody called me again. I think my car is jumping even more after the service. it is getting worse. my question is:- what did the lady who called me want to hear from me? did she want me to say "I am satisfied"? I think that is the only thing she wanted to hear.

Dalernelson

Oct 6, 2015

Please avoid this dealership at all costs! We were warmly greeted by a salesman who offered to show us several vehicles we were interested in. He was extremely friendly and had no issues with us asking to look in 5 different vehicles. We narrowed our selection down to two that we wanted to test drive and he was happy to let us to take them without him. I asked that he evaluate our car for trade in while we were gone and he assured it would be done before we got back. Before we left he asked for a payoff amount for the vehicle we were looking to trade in, I gave him a ballpark answer and what kind of payment we wanted, I said below $600. After driving the vehicles we were ready to close the deal and drive it home that day but before I made the final decision I thoroughly inspected the vehicle and when doing so asked a lot of questions that I knew the answer to but wanted to test his knowledge on. Most of the things I asked about he did not know but answered incorrectly with confidence. This was my first red flag.We went in to the dealership where he said good news, we can get you in at $598 a month , second red flag, I did the math quick on my phone while we were test driving and knew where we should have been payment wise. He was quoting me a payment based on 9% interest! He didnt even ask personal information so couldnt know that we had 725+ credit scores and could qualify for less than 3% from our own bank. Then he comes in with the trade appraisal, good news, your car is worth more than you owe!. How much more? Well just a few hundred over what we got from your bank as a payoff amount. Third and last red flag. Little did he know we were at a dealership 11 miles up the road just minutes before we stopped there and they offered us $3500 more for our trade and a dealership closer to our home was more than $4000 above this offer.I demanded they return my keys and walked out as they were asking me to stay. Not a chance, the two men I worked with there are lowlife xxxx! The scam, in short, is do what they need to do to make your payment as high as you can afford so they can collect the kickback on interest and offer just a little more than you owe on your trade no matter what the value.I wish I was able to remember the names of the scammers but at all costs, stay away, if you dont do your homework you will get scammed.

wendymg

Aug 15, 2015

By far the worst dealership I have ever been to. Salesman Rich was rude. Rude on the phone, rude in person. Drove 2 hours to look at a used vehicle for our teenager. They knew we were coming. Handed us the keys to the vehicle, then gave us directions to the vehicle all the way at the back of the lot. Then when we wanted to purchase it, it all went south. You could clearly tell he didn't want to deal with us because we had a "subpar" trade in. Tried to talk our son into buying a brand new ford on a kids budget. We persisted to want the used vehicle. Not sure why cause they don't do any form of inspection on their used vehicles. He tried to talk us out of the sale. When that didn't work he got the financing guy for back up. We still persisted so he gave us a low ball $1000 offer for our trade in. Kbb in horrible junkyard condition was $2500. All our trade in needed was a bearing and o2 censor. We left. I called the sales manger who was even worse. Told us our car was junk and the poor salesman worked with us for over an hour and didn't make a penny. They have no intention of selling a really nice used vehicle. They put used cars on their lot, mark em down below book value, then get you in the door and try to sell you a brand new vehicle. I believe the name for this is "Bait and Switch". Never again will I ever visit this dealer again. Never have I felt so disgusted when purchasing a vehicle.

Adam Pietig

Feb 20, 2015

The staff was very helpful and friendly, this won't be the last vehicle I buy from Superior Ford.Adam Pietig

CRC

Feb 10, 2015

We went to Brookdale Ford to look at a used Honda listed at 1400 on 2/7/15. I had emailed Derek about the car and called him just prior to coming to make sure the vehicle was available. Our first greeting by the gray haired, old, rude, receptionist was barely a greeting, more like a stare waiting for me to ask for who I wanted. The employee, Derek, that I had been emailing insisted that I ask for him when I come in but he turned out to be to busy to deal with such a "small deal" and passed me off to someone else who never did introduce himself. The first thing out of the next salesman's mouth was, "the car is a little rough, its missing the headliner." None of this was mentioned in the ad, the multiple emails with Derek or when I called Derek prior to driving out to Brookdale Ford. I would NEVER go back here to look at a car. While I was there that day to look at a low cost, older vehicle, I will also be in the market for another newer car shortly but will take my business elsewhere.

Brian Faue

Feb 9, 2015

They did a great job the second time they fixed the problem. They got a bad part first time, it went out I brought truck back in and they took great care of me. Had it done the next day.

Carmel Provo

Feb 5, 2015

No complaints about anything at the moment. Keep up the good work.

Darrick Moe

Feb 5, 2015

I appreciated the prompt and helpful service. Joe our salesman was especially helpful.

Lisa Farrell

Feb 4, 2015

Express lane was very efficient for service. Good experience

Elaine Marshall

Jan 28, 2015

I was very satisfied with the service. I was shown a different waiting area which was comfortable and clean. The in and out time and checkout were very good.

Petros E

Jan 26, 2015

Came in for an oil change, and staff was friendly and helpful. Service provided was excellent. Overall had a great experience at this dealership.

Sheila Coombs

Jan 26, 2015

Had the seat belt fixed, because the sensor would not shut off the chime after being buckled-up

Ann Mummah

Jan 24, 2015

I have always gotten great service from Superior Ford. I just bought a Ford Focus and I am loving it!!!!

Robert Baldwin

Jan 24, 2015

I wouldn't take my truck anywhere else for service.

Bonnie Padelford

Jan 23, 2015

focus, love it, terrific!! focus, love it, terrific!! focus, love it, terrific!! focus, love it, terrific!! focus, love it, terrific!! focus, love it, terrific!! focus, love it, terrific!! focus, love it, terrific!! focus, love it, terrific!! focus, love it, terrific!! focus, love it, terrific!! focus, love it, terrific!! focus, love it, terrific!! focus, love it, terrific!! focus, love it, terrific!! focus, love it, terrific!! focus, love it, terrific!! focus, love it, terrific!! focus, love it, terrific!! focus, love it, terrific!! focus, love it, terrific!! focus, love it, terrific!! focus, love it, terrific!! focus, love it, terrific!! focus, love it, terrific!!

Bradley Sidle

Jan 23, 2015

Came in around 7 pm. Service was quick and painless. No high-pressured sales pitches. Thanks!

Michael Greenblat

Jan 23, 2015

everything was fine. Didn't have to wait long for the service, and questions were answered immediately.

Peter Hespen

Jan 23, 2015

Needed an oil change for my Ford Fusion. No waiting in the Quick Lane to get this service taken care. Did take longer than expected once the oil change was completed to get the paperwork over to the cashier to able to pay. A complimentary cash wash was done which was much appreciated.

Carmel Provo

Jan 22, 2015

No complaints whatsoever at this time. Keep up the good work, and friendly service. Drop of and pick up at work in such a great incentive to keep going back.

Kelly Finnessy

Jan 22, 2015

Dave and Derek and the paperwork people were all nice knowledgeable and kind. However the used car manager needs some training in people skills. I'm a 53 year old women and he talked to me like a child. He was stern gruff unkind and frankly a bit rude. He talked down to me and acted.like he didn't believe me when I explained something I had been told by his staff. He took away something that was promised and made it sound like I was lucky for that. If I ever have to deal with him again I would prob go elsewhere. He was the reason I didn't give all 5's 8 my rating. The company should have someone else doing that job that equestrian the kindness and proffessional behavior of the rest of the staff from reception to sales to finance. All except him were wonderful

Shirley Kloster

Jan 22, 2015

Everyone in your organization is always so friendly. They make me feel that I am very important to them. There is never any pressure to do more than is necessary to service my vehicle. The service was done in a timely manner.

Aaron Huppert

Jan 21, 2015

Service was fine. Getting multiple requests to take a survey about the service was not.

Dean Wuollet

Jan 21, 2015

There was a problem, problem was fixed, and I am satisfied.

James Greer

Jan 21, 2015

Purchased a 2010 GMC pickup. Only have 350 miles on it since I picked it up. It has a rattle, near the windshield that wasn't noticed on my test drive.The salesman and manager were helpful.

Martin Dahl

Jan 21, 2015

Quick and easy service to my 250, as usual. Thanks

Myron Deotis

Jan 21, 2015

The problem was found quickly and repaired under warranty.

Tracy Samson

Jan 21, 2015

2014 ford escape - the fellows were very thorough and they did the job very fast. They were very kind and respectful.

Kevin Harlis

Jan 20, 2015

Good job!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Nicholas Davidson

Jan 20, 2015

I really enjoyed my experience at Superior Ford, everyone their seemed to enjoy their job and interactions with the customers.

Cynthia Dahlstedt

Jan 19, 2015

Quick lane appt. for works pkg. Did ok 30k mile check. RCvd call with recommendations, okd. Done within time promised, cost communicated to me when issue with tire arose. Overall very good.

Gene Miller

Jan 19, 2015

Ronald is cool a very good sales man. I will tell others to talk to him.

Kent Ronning

Jan 19, 2015

they were friendly and quick when they changed my oil on my 2013 ford focus which I did buy from superior ford

Olene Bigelow

Jan 19, 2015

Went in to pick up my '09 Escape and drove home in a new '14 off the showroom floor.

William Hamann

Jan 18, 2015

Helpful. Flexible. 50 characters. 50 characters. 50 characters.

Timothy Christman

Jan 17, 2015

Superior Ford always does an excellent job with my vehicle. Joe is the best advisor they have. Thank you Superior Ford.

Karla Pavek

Jan 16, 2015

Stephanie P was my service adviser. She listened very carefully to everything I said and made me feel heard. Everything was done by the time she said it would be. Very happy with my experience!

Paul Kunnick

Jan 16, 2015

very good and FAST service, I will be back. The service coupons work very good and the free car wash is appreciated.

Stu Spring

Jan 16, 2015

Joe, is an excellent service manager, will always call upon him for my vehicles needs, Stu Spring

Amy Vincent

Jan 15, 2015

Everything was fine. It was really cold, so I didn't expect my car to get washed. Fortunately, it was sunny out so it didn't freeze the doors or windows. No repairs were needed. It was just in for the 15,000 mile check. It ended up being more expensive than what I expected when I went in, but I knew before they began working what the total was going to be.

Jenie Fritz

Jan 15, 2015

Staff was helpful, felt pressured to purchase that day. Wish I wold have waited, don't love the color and will most likely go over on miles for my lease

Mary Reuteler

Jan 15, 2015

My salesman was spectacular! He really had my needs in mind and did all he could to ensure I got what I wanted. The manager was also wonderful in handling any issues that came up.I couldn't have been happier with this experience! He is my salesman for life!

Michelle Lynch

Jan 15, 2015

2014 Focus, David Slipcka and Rich were wonderful to work with.

Paul Sortland

Jan 15, 2015

It went fine. We were concerned we needed a new starter. The people at Superior Ford determined that only one of the battery cables had loosened. Great diagnosis!

Sharon Rick

Jan 15, 2015

I have a Ford Escape and came in for a oil change, service was wonderful. They were very friendly, my low tire light was on ,fixed the air in tires and even washed the car.

Daniel Mengelkoch

Jan 14, 2015

Very good service on the Focus which I bought new from Superior Ford last April. Had the oil changed and a low pressure light taken care of in a timely fashion.

Jay Johnson

Jan 14, 2015

Joe did an excellent job to ensure parts were ordered and work completed on time

Raymond Robinson

Jan 14, 2015

I was leary about bringing my Freestar back to Superior Ford because the last time they tried to charge me for six quarts of oil (only 5 are needed), and they didn't change the oil. I watched them closely this time and they did a good job. It was a new (different)crew.

William Sigal

Jan 14, 2015

Another excellent job by the body shop! Always great service and attention to detail. I recommend Superior Brookdale Ford to Every ONE!!!!

Brandon Jones

Jan 13, 2015

Came in for routine oil change in the quick lane. Staff were extremely helpful and service was conducted swiftly. The service manager also did some tire research for me.

Brian Larson

Jan 13, 2015

As always, the team did a great job servicing my vehicle. Friendly staff, timely service, and my truck was in great shape when I picked it up.

Dennis Engquist

Jan 13, 2015

I went into the body shop they took reel good Kare of me by answering all my questions and then they took Kare of my suv reel quick I got my suv back thay did all the paperwork I payed my deductible than left

George Winn

Jan 13, 2015

We always are happy with the work done at Superior.

Joann Garland

Jan 13, 2015

Very knowledgable, informative, professional and kind staff! I was very pleased with my CRV purchase experience!

Karla Jordan

Jan 13, 2015

Derek was very knowledgeable and a pleasure to work with.

Linda Christman

Jan 13, 2015

I came in for an oil change. Customer service was prompt and kept me informed. I was asked if I had time for a coolant flush (1-1/2 hour), I didn't, so I appreciated the inquiry. My oil change was done on a timely basis and a coupon that Ford sent me was used and greatly appreciated.

Michael Clark

Jan 13, 2015

There is a lot of confusion regarding the CMAX energi mainentance schedule. The manual says oil changes every 10k miles, the attendant was VERY concerned because I came in at 6k miles. The manager says it all depends upon your point of view. This is difficult to interpret as an owner and ford should get their recommendations and their people all on the same page. Brought both the CMax and the Explorer this visit. My explorer says oil changes every 5k miles. The attendant stuck a sticker on my window saying the the next oil change should be in 3k miles. last time, the sticker said come back in 5k miles. What gives? Is everyone just making things up as they go along. This is very confusing for owners.

Richard Linde

Jan 13, 2015

The guys at the Quick Lane are always attentive, helpful and quick. In and out in less than 15 minutes. Good job guys.

Whitney Brown

Jan 13, 2015

My salesman Derek Jones was fantastic i was totally satisfied with his service. He went above and beyond to help me. Dan the finance man was not as helpful he tried to pressure me into buying things. He was very and either wouldn't or couldn't answer questions we had.

Will Personius

Jan 13, 2015

I was in and out in no-time at all!xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

James Mitchell

Jan 12, 2015

Very knowledgable, friendly and helpful salesman who took the time to spend time with us in the vehicle to go through all the new features and anwer any question we had.Salesman also has called us twice since the purchase to see if everything was going okay and of we had any questions or concerns.This is first time we have every experienced this level,of "customer Service!"

Kathleen Montague

Jan 12, 2015

Steve Clark, I believe you need more people working on Saturday. It is you busiest day and I waited 45 minutes just to get in the door. The people were wonderful and worked very efficient and were very professional. They are the reason I will return.

Steven Ruecker

Jan 12, 2015

Service was friendly and helpful I'm a former Lincoln Mercury tech and I'd happily bring my fiesta to you guys for the major services.

David Christenson

Jan 9, 2015

I brought the car in because I had two tires losing air. One needed a nail removed. The other needed to be reseated to the rim. Problem solved. Back on the road in record time.

Matt Black

Jan 9, 2015

Your staff was very helpful explaining everything that needed to be done. They pointed things out that were issues that could be fixed, but didn't need to be. The only thing I miss about your location is the late hours. I miss being able to stop by between 9pm-midnight. Our normal drop off/pick up times were usually around 10pm given our schedules.

Bradley Fenske

Jan 8, 2015

I called on Monday(1/5) to schedule an appointment for the 55,000 mile service. Whomever answered the phone told me an appointment wasn't necessary it just be done through the quick lane. So I went to the quick lane on Wed.(1/7) to get the service done, then John who was extremely nice to work with came to tell me the recommended services which I was expecting to do anyway, but he told me it would have to go to light duty tech. and take like an hour and half. I would have been more than happy to drop off in the morning and pick up later, but I was led to believe that wasn't necessary.

Jason Lyman

Jan 8, 2015

Superior Ford will be my first stop when shopping for my next vehicle.

Lenoy Loudermill

Jan 8, 2015

2015 Ford ESCAPESERVICE WAS VERY GOOD.SELLS PERSON WAS VERY GOOD AND PRODUCT KNOWLEDGEABLE.

Christopher Pilon

Jan 7, 2015

We went in to the dealership last summer wanting to purchase a new Expedition. The sales person told us there were many new features coming on the 2015 so we decided to wait. We went through the options and picked out everything we wanted on the vehicle including the colors! Just picked it up yesterday and are so happy with our choice! It took a little bit longer than we had hoped, but we are glad we waited.

Michele Looft

Jan 7, 2015

I needed a tire repaired and arrived close to the end of the day. Everyone was very helpful and provided assistance immediately rather than making me return the next day. The service department has always been very helpful and informative. I can't imagine going anywhere else

Abelardo Gil

Jan 6, 2015

The night the truck electric system failed on my wife's Expedition I was in Down Town Minneapolis with my family, a very cold night. With no signs of a weak battery the dashboard lights went out while my wife parked the truck at our destination. The town service came, gave a jump start and I drove to the dealer, lights on, heater off since the system was very sensitive to the heater being on. I was driving kind of fast due to the time and the car did not stop at the service entrance so I had to put it in reverse and the car died if front of the dealer. Everybody was going home, yet Patric McGraw stayed there, found someone in his way out to jump the car and I drove it in. Patrick checked the car in, he removed the jumper and the the truck started. Due to the high cost of the the diagnostic I decided not to repair the car there, the next day the truck started and I drove away to have the battery checked and the alternator. The alternator test only takes a few minutes so I did not want to pay over $100 to be told that and that is not Patrick's call, he follows procedures. No hard feelings, thanks to Patrick great service I will continue to work with Superior Brookdale. I did an oil change that day and the battery tested good but we did not test the alternator. Autozone did, and we found the out put to be 11.7 below what is supposed to be.I wanted to thank Patrick McGraw for his service that night at 8:55pm.Thanks Gil

Cynthia Befort

Jan 6, 2015

I had an oil change the express lube and was very thankful it was for free (I purchased a used car from you) and was thrilled they offered me a free car wash as well. Thank you

Jonathan Retterath

Jan 6, 2015

Very good job by all! The facilities is starting to look out dated. Needs to have a better design of the entrance and exits. Thanks again Jon R.

Manuel Garcia

Jan 6, 2015

I called and described the problem. An appointment was scheduled very quickly. The service on the car was performed on a timely manner.

Robert Martin

Jan 6, 2015

Courteous, helpful and professional.They got the job done right in a minimal amount of time...couldn't ask for more!

Tim Slavin

Jan 6, 2015

Having driven Chevy pickups for the better part of 20 years I was clueless when I walked into the doors of Superior Ford. Jeff Chalin took the time to explain the various options and walk us through the process. Very easy going guy, low pressure, and knowledgable salesman. We are very happy with our new Ford F150 XLT pickup.

William Hull

Jan 6, 2015

It was clean, courtious, quick and simple. The work was completed in less than 30 minutes.

Chris Glaeser

Jan 5, 2015

Thanks for the car wash; especially nice with all the road grime and salt.

Dale Ricci

Jan 5, 2015

I used the Quick Lane for my first oil change ont he new truck that i purchased at Superior Ford. I was very happy with the speed of this service.

Enock Ongera

Jan 5, 2015

i bought ford edge 2014, and i like how the staff helped me. he was friendly and explains everything to us well. your service is the best. i felt home, keep it up.

Frederick Kirschman

Jan 5, 2015

Dave Slipka is a very good and positive sales associate with determination to find the Ford Edge(SEL) that I was looking for and with the options desired. He found one fairly quick and gave me a good price.The dealer was very friendly and very helpfull in the post sale assistance in helping discribe all of the technical car features and options. Buying the car was very fun and friendly at the Brookdale Ford Dealership with "no stress" at all. Thank you all!!

Irving Koponen

Jan 5, 2015

Waiting to get into quick service was the most frustrating.45-60 minutes.

Kevin Cowden

Jan 5, 2015

Staff was great. There are still a couple issues that weren't found while my vehicle was in for service, but will take care of it next time.

Mark Hughes

Jan 5, 2015

I was helped with a refinance.The Superior Ford Finance person contacted me, set up all the paperwork, and had it ready to sign when we arrived.Nice Job.

Michael Towey

Jan 5, 2015

I had to wait about 45 minutes to get in the garage.After that the service was very good.

Shawn Reed

Jan 5, 2015

Everything was good. One suggestion would be to try and reset the cab the way it was before work started. For instance, put the lights back to automatic instead of leaving them off. Put the heat controls back to the way they were instead of off.

William Youmans

Jan 5, 2015

See previous post....just wrote a summary. Derek Jones is an outstanding professional.

Don Schiefelbein

Jan 4, 2015

The service and staff was great, helpful and efficient.

Scott Carlson

Jan 4, 2015

F150. Sales man was great the service was good. The finance dep. was fast

Andrew Huttner

Jan 3, 2015

I bought a fusion with the "a" plan. No haggling, no hassles. Could not like my car more and service has been great as always! expect to see me purchase a new car from Superior Ford again!

Davis Nyabuti

Jan 3, 2015

The service was quick and I got a free car wash. My expectations were met

Michelle Kevelin

Jan 2, 2015

David Slipka was wonderful to work with. He spent a lot of time with me looking at vehicles and asking questions to make sure that my wants and needs were met. Both he and the finance gentleman that I worked with also spent a great deal of time working with me to determine if purchasing or leasing was the right option for me and making sure that I understood to make the correct decision.

Whitney Brown

Jan 2, 2015

I bought a 2015 fusion and I love it. Derick Jones was my sales man and he was fabulous he went above and beyond to help me out and im truly great full. The finance man Dan on the other hand was horrible. Not helpful in answering questions and was very rude. The next day I had a different finance man and my experience was great.

Christopher Koshire

Jan 1, 2015

The process was quick and easy. No issues. The sales rep was honest and well informed of the process. I really like my new vehicle. Concerning the facility, I would recommend upgrading the building - its starting to show its age especially the showroom. The service manager (Greg) who was repairing my vehicle was fair and hones too.

Donald Gordon

Jan 1, 2015

I had an oil change on my Ford Ranger. As usual the service was fantastic and the staff was very friendly and helpful. I use the Quick Lane because it takes less than an hour plus they wash the vehicle for me. Keep up the great work.

Leann Grams

Jan 1, 2015

I have always had spectacular treatment and customer service at Superior Ford. I will not only lease my next vehicle there, but will continue to get service done there.

M. Kelzenberg

Jan 1, 2015

I have an intermittent noise problem with my Escape. The service managers are very responsive and consulting with Ford Engineering to resolve the problem. I am very pleased with the service I have received.

Robert Heggen

Jan 1, 2015

Brought in my 2005 Mercury Mariner for an Oil Change and got right in early in the morning. Within 25 to 30 minutes the friendly service manager came to the lounge and announced my car was ready. Went & paid for the service and drove away with a smile. Service was great as was the staff on duty that morning.

David Berg

Dec 31, 2014

I was offered a complimentary car wash at a later date. This was due to very cold temperatures here yesterday.

Jeffrey Hagen

Dec 31, 2014

Everything was handled as hoped and expected. I'm sure I'll be back.

Jessica Rupert

Dec 31, 2014

We received great, attentive service from the first email inquiry to when we drove off the lot in the new vehicle. We were shown exactly what we asked for and were given very competitive prices for each vehicle shown. Staff was genuinely interested in our wants and needs for a new vehicle. Truly very impressed with this experience and will share with family and friends.

John Mccullough

Dec 31, 2014

Fast, easy and hard workers. John (service supervisor I think) give me a good update on my Explorer and I can plan my next service up date. I also like the other technician who came outside to tell me how long the wait would be before I could get inside, which was great.They even provide me with a car wash when I asked, fantastic service in subzero weather.The works is a great deal.Good job Superior.

Ron Foss

Dec 31, 2014

I liked the fact that when i was outside waiting someone came out and told me how long the wait was. After the oil change they washed my car. Good service.

Rose Dockendorf

Dec 31, 2014

I brought my 2014 Escape in for the first oil change and 5000 mile check. The staff and service was very helpful especially the car wash. I live on a gravel road, they took extra care to wash under the wheel wells and the undercarriage of the vehicle.

Susan O'Bryan

Dec 31, 2014

I was in to have my ABS fixed recently. Service and staff were great - really liked getting a ride home and back so I didn't have to wait.HOWEVER - My prior experiences regarding brake noise were not good. Very disappointed that no one can get to the bottom of the brake noise. This will be my last Ford for that reason.

Timothy Covey

Dec 31, 2014

No complaints. The 60000 email should match recommended service when you arrive.

Debra Evans

Dec 30, 2014

Staff was very helpful and professional. Simplified the purchase as much as possible.

Gary Schulz

Dec 30, 2014

2015 Explorer XLT. Todd was very helpful and professional.A great experience,thank you.Dutch Schulz

John Bruhn

Dec 30, 2014

I have always had good experiences with the service dept. including the Quick Lane service.

John Hanson

Dec 30, 2014

The body shop fixed my wife's car recently to our complete satisfaction. Not only the body work was exceptional but the wash and detailing had the car looking "brand new." thanks again.

Keith Spicer

Dec 30, 2014

I love the service its great will come back again thank you bye

Shawn Lennon

Dec 30, 2014

the staff was great and the facility was clean. I will keep coming back.

Arlene Mills

Dec 29, 2014

I have a 2001 Ford Escape that I purchased there in 2002. I was in for an oil change and tire rotation. Service was Great. ( I did have to wait about 45 min, but that is because other cars were lined up ahead of me). He washed my car as well, which I really appreciated.Thank You

Dennis Alm

Dec 29, 2014

Had the exact truck I wanted at a decent price. Got what I wanted for trade in. Left the same day with the vehicle.

Fumiko Salone

Dec 29, 2014

I had a great experience at Superior Brookdale Ford. The service advisor was very nice and took care of me quickly. I trust that the services performed were taken care of. The only thing that wasn't done that I was told would be done is that my car didn't get washed. Once I went back in and told the service gentleman helping me, he had one of the guys take it and wash it. It took about 10 minutes of waiting, but I know things happen sometimes. Overall, the customer services was good.

Randal Hoglund

Dec 29, 2014

It was very good. I would recommend this dealership to a friend.

Matt Johnson

Dec 26, 2014

Superior Ford meets and exceeds my needs every time a go there! The truly understand the definition of customer service. I have purchased multiple vehicles from them and will take them to no other place than Superior Ford. Kudos to the team!

Russel Anderson

Dec 25, 2014

We both felt that we enjoyed all of the staff that served us. It was an excellent buying experience.

Jean Current

Dec 24, 2014

It was good. They were very helpful when it came to financing as I had creditproblems. They found me an interest rate I was happy with and could afford.

Myron Deotis

Dec 24, 2014

I was planning on buying a Fusion in the future. I stopped by last Sunday just to take a look at the cars on the lot. Hmmm? I wondered what the internet price was for one of the cars. I contacted Derek Jones for some information. He was very helpful and the information had me wondering....do I have to wait for that Fusion? I came by the dealership and talked to him in person. He was able to give me a reasonable price, but I wanted remote start. He arranged to have it added to the car that same day (no small feat) and by six o'clock that night, I was able to pick up the car with my wife. You guys did a great job! Thanks! Mike

Tony Holmstrom

Dec 24, 2014

I had some bad experiences with other dealerships in the past, so I had a chip on my shoulder when I went in there. Derek along with the rest of the staff was good to work with. They gave me a fair price for my trade in.

Ambre Michel

Dec 23, 2014

First time lease. David explained everything clearly and was extremely helpful. Got an escape and so far we love it. Didn't feel pressured.

Amy Olinger

Dec 23, 2014

It was very good. They fixed the problem right away.

James Heisler

Dec 23, 2014

We have an Escape and we love it!! We brought it in for an oil change and we gave ourselves a Christmas present. We purchased and had you install a car starter for our lovely winters. Thanks for the excellent service and follow-up.

John Ness

Dec 23, 2014

2013 Focus SE30,000 mile serviceThe service was great as were the service personnel. Superior Ford is the best dealer I have used.

Phillip Black

Dec 23, 2014

quick and efficient while pointing out some needed repairs

Robert Fuller

Dec 23, 2014

I purchased a set of tires for my 2009 edge at Superior and they bettered the price from a tire store! Excellent service! Thank you

Scott Hanson

Dec 23, 2014

Extremely pleased with the entire buying experience, especially with our sales professional Derek. Derek went above and beyond the call of duty finding us the perfect f-150.

Jim K.

Dec 22, 2014

Everything was great. Only negative is the high cost of computer diagnosis, but this dealership no different from any other.

Owen Johnson

Dec 22, 2014

I have a Ford Escape Titanium. Came in for oil and filter. Attendant came outside to tell me I could leave car right there and they would attend to it shortly. I went in the lounge and in 15 minutes it was all done. Then, they washed the car! Couldn't be happier.

Steven Severson

Dec 22, 2014

very impressive from the time I drove up to the service door. The staff was all 100% interested in making sure we felt welcome and were taken care of quickly and efficiently. I'm proud we bought our 2014 Escape there. It feels like we were welcomed to a family who cares. Merry Christmas. Steve Severson

Tom Feldstein

Dec 22, 2014

I always experience great customer service here, and thats why I do not go anywhere else!

Dale Spielman

Dec 20, 2014

Service was fast and efficient. Good use of my time as it was done and I was on my way. Thanks

David Dreher

Dec 20, 2014

I just wanna say that this specific Ford dealership did a great job for me. I got in an accident and had to get a car fast so we stopped in here to look at vehicles and the staff was very friendly. They were also very helpful at setting me up with a used car (saturn aura) runs great. I had them detail it and man oh man did they do a GREAT job at that as well. I would recommend them to anyone!!!!

Douglas Carlson

Dec 20, 2014

A little longer than we were told it would take but all in all the issue is fixed.

Timothy Hales

Dec 20, 2014

F 350 Super crew.I had an employee bring our truck in and he said it all went great as always

Velma Carter

Dec 20, 2014

Quick, efficient, friendly service without any hassle or appointment.

Willy Schrepfer

Dec 20, 2014

Staff was very helpful......Main problem: I stopped in to arrange an appointment it was 4 business days before I was able to bring in the vehicle for the repair. Service department must be overloaded or understaffed. It could be a determining factor if my next car purchase will be a Ford product from Superior Ford.

Chase Delles

Dec 19, 2014

Extremely helpful all around. Very knowledgeable about the vehicle I was looking at. Finance and dealer options were very simple and I got exactly what I was looking for. I will continue to make future purchases from this dealer.

Christopher Lindstrom

Dec 19, 2014

We purchased a 2015 Ford Explorer. Derrik was very helpful and friendly throughout his service to us.

David Schlosser

Dec 19, 2014

I had my oil changed. All went very well. I do have a question. The time before this when I had my oil changed I noticed that the dashboard/computer changed so that the mykey system was stopping my car from going over 80 mph and also the current mpg was shown not the trip time like I used to see. When I mentioned this at my current oil change I was advised it would cost me an hour of labor to get my computer back to where it was before. This did not seem appropriate to me. Can you help?

Delvern Husfeldt

Dec 19, 2014

Thank salesman Derrick for his help.. Very helpful.

Forrest Harms

Dec 19, 2014

I purchased my 2013 Edge in October of 2013. Yesterday I had it in for an oil change with approximately 16,000 miles on it. The service adviser was friendly and clearly conveyed his recommendations about what maintenance I should consider at this point. I have consistently had this kind of service at this dealership over the last seven years I have lived in this community.

Gary Doty

Dec 19, 2014

My vehicle is a 2013 F-150 Truck that had damage to the front bumper/grill/etc from an accident. The body shop team, especially Dennis Steele the Manager, were extremely accommodating in providing me with an immediate estimate the day of my call to them, were willing to start the repairs on the same day to minimize my time without a vehicle, graciously arranged for a vehicle for me to use during the 3 days of repair, kept me updated each day on the progress of the repair and had it ready on the day that they indicated it would be completed. The work appears to be excellent. Dennis was very professional and provided me with one of the best customer experiences that I have had in a long time. I have been and will be a fan of the Superior Ford Body Shop Team.

Judy Anderson

Dec 19, 2014

Greg was particularly helpful. Always enjoy working with him.

Kevin Swift

Dec 19, 2014

When our Chevy needed expensive repairs and we decided to look for a new car, we looked to Superior Brookdale Ford first because of the great experience we had buying our Ford SUV. We saw a great deal on a certified 2012 Ford Fusion on the Superior Ford website and came in to take a look. The staff was very helpful answering all our questions, and the test drive went well, but then we learned that the vehicle was not certified as indicated on the website. That was definitely a frustrating experience. Nevertheless, the next day we made some calls to the dealership, making it clear that we would buy if the car was certified. The staff came through and found a way to get that car certified while still at a price we could afford. We also had a good experience with the billing office, helping us to get the car and the service programs we wanted at a monthly payment we are comfortable with.

Nancy Reining

Dec 19, 2014

I had come in earlier to check the transmission after getting a letter from Ford. They determined I needed to have the clutch replaced. I brought it in the night before and got driven home. Got a call from Stephanie when it was ready to be picked up. It is on a 2012 Focus. A friend dropped me off after we had dinner and the car was waiting for me. Very good communication of what needed to be done and how long it would take. Great service getting the car in and a ride home. Write up on what they did was good. Plus, I haven't felt the shudder I have been feeling for so long so - fingers crossed - all is well! A very positive experience and the people were professional but still friendly.

Richard Storlien

Dec 19, 2014

Always very pleased with the level of service.would recommend to everyone I know.

Ronald Bundy

Dec 19, 2014

The tailgate was missing several screws where the drop in bed liner had been removed by your body shop. The salesman was very efficient in finding the missing screws and mailing them to me. The sales and finance departments both did a good job in expediting the transaction. The lady at the front that greeted us was very polite. This purchase would not have happened, had it not for Kris D being so responsive to my emails. I would buy again from him. Your body shop could use a little attention.

Sandra Zappa

Dec 19, 2014

Very helpful, as always, got our questions answered, excellent service.

Tom Loeffler

Dec 19, 2014

Excellent, would not want to go anyplace else.Thanks Tom

Tyler Myers

Dec 19, 2014

The problem was identified and acknowledged. Warranty covered it without a hitch which I think anyone appreciates.

Brashad Johnson

Dec 18, 2014

I purchased my dream car which was a Ford Fusion. I was looking for a 2014, but all that was left was a 2015 which was ok. I worked with Stats who was very helpful with the whole process. I leased the car but I plan to buy it at the leases end.

Carole Dixon

Dec 18, 2014

From the minute I entered Superior/Brookdale Ford until the minute I left with my new 2015 Ford Fusion Hybrid everyone that I met was wonderful and showed an interest in me and my needs for a new car. I had been in an accident and needed a new car and had a list of what I wanted in a new car. Dave Slipka my sales agent was outstanding, answered any questions I had and was excellent on returning calls, made me feel comfortable as I was doing this on my own for the first time, as my husband has dementia. I love my new car, it is the smoothest driving car that I have had in a long time. Thank you....

Gaither Robinson

Dec 18, 2014

Everything was fine, they wash my truck and my lock froze.

Michael Zimmerman

Dec 18, 2014

service was awesome the staff was very helpful and friendly

Michelle Thoreson

Dec 18, 2014

The service was performed in a timely manner and everything went smoothly.

Sheila Gibson

Dec 18, 2014

I do enjoy bringing my car into this dealership for all of my oil changes and repair work. I trust them completely. The staff is always very helpful.

Clifford Kuykendall

Dec 17, 2014

Best salesman I have ever worked with. New the answer to all are questions. Very friendly dealership.

Edward Whitsitt

Dec 17, 2014

My sales person Ron, was very helpful in making sure that I was happy. He offered to me a remote start, witch I was going to have installed, but I read on line that many people have had issues with after market in stalls in new cars. i back to Ron and told him my concern. He then asked me what would i like in place of the remote starter. I asked for Weather-Tech floor mats for the front and back of my new Ford Focus and a couple of oil changes. He got me the floor mats that night and three free oil changes. I have had the car for three weeks and am very happy. i have saved $90 in gas so far. Thank very much Ron and Superior Ford.

Steven Schum

Dec 17, 2014

I found Greg Graham very helpful in getting my Fusion repaired. He is very professional and made me feel he wanted do everything he could to get it fixed.

Timothy Andersen

Dec 17, 2014

I PURCHASED A 2015 ESCAPE SE ON DECEMBER 10. I LOOKED ON LINE FIRST AND SEEN THIS VEHICLE. I THEN DROVE OVER TO THE LOT AND LOOKED AT IT. AT THAT TIME NO ONE CAME OUT TO TALK OR SEE ME. I WAS THERE FOR A GOOD 15 MINUTES LOOKING AT TRUCKS AND CARS. WHEN I RETURNED HOME I RECEIVED A CALL AND AN EMAIL FROM KRIS DONOVAN. HE WAS THE ONLY ONE TO CONTACT ME. I TOLD HIM THANK YOU FOR CONTACTING ME AND I WOULD STOP IN AFTER WORK TO TALK. ONCE I WAS THERE I ASKED FOR KRIS. HE IMMEDIATELY CAME OVER AND ASKED US IF WE WOULD LIKE TO SIT DOWN. WE TALKED ABOUT THE ESCAPE AND WORKED THROUGH THE PROCESS OF LEASING, BUYING, TRADING ETC. KRIS WAS VERY HELPFUL, COURTIOUS, AND ATTENTIVE TO WHAT I WANTED. AFTER ALL FINANCING WAS DONE, WHO WAS VERY NICE THEMSELVES, I CAME OUT TO THANK KRIS FOR ALL HE DID FOR ME. HE WAS NOT THERE. ANOTHER STAFF MEMBER TOLD ME THAT KRIS WOULD BE RIGHT BACK BECAUSE HE WAS IN BACK CLEANING AND PREPING MY ESCAPE SINCE THE DETAILERS LEFT. TO ME, THAT IS A TRUE SALESMAN. HE WENT ABOVE AND BEYOND! HE THEN HELPED TRANSFER MY BELONGINGS FORM MY TRADE TO THE ESCAPE. AGAIN, AWSOME! KRIS HAS CALLED 3 TIMES AND HAS EMAILED ME SINCE THE PURCHASE. KRIS HAS TOLD ME TO CALL ANYTIME I WANT WITH QUESTIONS. I HAVE WORKED WITH MANY SALESMAN BEFORE. TO ME, KRIS HAS TOPPED THEM ALL. HE WAS POLITE, FRIENDLY,AND RECEPTIVE TO ME AND MY FIANCE. I WOULD COME BACK JUST TO WORK WITH HIM AGAIN.

Edward Thompson

Dec 16, 2014

my quick lane person was great,also cashier,matching tire price and my coupon made the dea

Gregory Hunter

Dec 16, 2014

It was a very pleasant experience with minimal wait time.

Wendy Deane

Dec 16, 2014

Terrific and fast service. Love getting the car wash too :).

Mark Smith

Dec 15, 2014

Good service and I hate having to enter descriptions into surveys.

Mattie Cushenberry

Dec 15, 2014

I was very pleased with the service I received at your dealership.

Charles Holdgrafer

Dec 14, 2014

It was a quick oil change and air filter service!!!!!!!!!!!!!!!!!!!!!!!!!!!!.

Joann Lensing

Dec 13, 2014

Always have been very nice, no matter who I've talked to.

William Keen

Dec 13, 2014

First off they gave me a ride home.Second, they finished the job earlier than estimated.I have been happy with the work, so far so good.They run the service department the way it should be run.

David Nelson

Dec 12, 2014

All went well, Derek Jones did a fine job!Negotiations were easy and fair, I'd recommend Superior Ford to anyone.

Linda Kamrow

Dec 12, 2014

Had an oil change very fast, efficient,and friendly staff.Thank you Linda Kamrow

Mary Welch

Dec 12, 2014

I was met by my car by the Shop Manager who immediately assigned a staff person to assist me. My car was ready much sooner than I expected it to be and I felt welcomed by the staff at Superior Ford in Plymouth, MN. Thanks.

Allan Fox

Dec 11, 2014

I am always totally happy with the service I receive from your dealership. I will come back and tell my family and friends to do the same. Your you and Merry Christmas

Gerald Dunn

Dec 11, 2014

Chris is a neat young man and does a fine job, a good experience even with finance.

Zedrick Blake

Dec 10, 2014

I have a 2011 Dodge Journey,good service and they answered every question with a smile. Good service

Alon Ventura

Dec 8, 2014

Excellent service! I was in/out fast. They even wash the car.

Cara Cline

Dec 8, 2014

First oil change for my new 14 Ford Escape. It was done quickly and came out with a car wash! The serviceman immediately told me that the first oil change was free, which was appreciated. I hadn't remembered that and was ready to pay, so it was a nice surprise!

Kelli

Dec 8, 2014

the sales, finance and management staff are all great to work with and very professional, We have now purchased a new and used vehicle here and they always take great care of us and pay great attention to our needs. that's whey we came back to purchase our second vehicle from them a used Chevy Tahoe. We also purchased our new Escape from Jordan and Derek.

Michael Mckane

Dec 8, 2014

I have my 2014 fusion in for an oil change and also to get a estimate to have the passengers exterior mirror replace. The oil change was done in under a hour and the estimate for mirror replacement took 15 minutes. I was satisfied with both of these.

Olga Challman

Dec 8, 2014

First time having Fusion serviced, even tho bought in July only have 3200 miles on it. I was told to bring it in for oil change now. Got right in when I came. When I looked over the bill(service was free) I was amazed on how many things had been checked. They also washed the car.I am very happy with Superior Ford and feel they give excellent service. Olga C

Frank Price

Dec 6, 2014

I felt the service I received on my Ford Freestar was satisfactory.

Marc Carnahan

Dec 5, 2014

Dealership service was excellent, only downside was the online appointment didn't register my selection for type of service. Dealership had to call and request what type of service I wanted, thus my vehicle was not serviced as quickly.

Steven Ruzicka

Dec 5, 2014

I'm wondering if I need to check the work done before I leave the shop each time I bring it in. The part replaced this time was broken and parts missing from the last time I brought it in. Not very convenient.

Mattie Austin

Dec 4, 2014

I always bring my car back for the oil change, because it is quick and the tech. are so helpful, they check my battery and I found out that it was bad,so I knew that it had to be replace. I'm so thankful for the good work they do.

Ralph Carlson

Dec 4, 2014

Quick Lane Team on Dec 3rd, 3:00 PM, Outstanding. Thanks rtc

Robert Stewart

Dec 4, 2014

Came in talked to the body shop, had my 15k checkup, only waited for about 2 chapters of my book, they washed my truck and away I went, thanks Ford Team

Tony Netland

Dec 4, 2014

Great customer service really liked our sales person. (Rob Martin)

Allen Fernandez

Dec 3, 2014

I have 20 old ranger with low miles, roughly 103,000 miles. Besides some of the flawed engineered designs, ignition coil placement, ignition switch tumbler, ignition and door sensor. The truck runs strong and hopefully another 10 years, as long as there are still available parts. The first will be the availability of all terrain tires.

Laura Williams

Dec 3, 2014

2014 Escape Titanium 4x4, the staff was very helpful and I would shop there for another vehicle.

Michelle Picconatto

Dec 3, 2014

The staff was very helpful and explained everything really well for me. Absolutely fabulous service.

Paul Hauschildt

Dec 3, 2014

I was close to needing an oil change and had a death in the family so wanted to get it done quick before leaving so I went to the quick lane. Both had vehicles in them and I was the only one outside. Shortly another vehicle came in the other lane. A service person came out and said that the other lane would open first and I should pull in there first. When I asked about the other person in line, he said they do them first in and I was that one.I had not mentioned the funeral or anything, that one of the greatest things I've had happen in years. It helped getting ready to go out of town for the funeral.Many thanks to all the Techs.Paul Hauschildt.

Richard Jackson

Dec 3, 2014

Every thing went great!!!!! I was looking for a specific kind of car the selection was good and my salesman was knowledgeable and a great help.

Sheila Malley

Dec 3, 2014

Wonderful experience compared to previous car buying experiences.

Theodore Reinardy

Dec 3, 2014

David met me at the door and listened to my questions and concerns. He showed me the model that best fit my needs. After I chose the model, he helped me set up all the electronic features and told to call or come back if I have any questions. He did a great job.

Joseph Berg

Dec 2, 2014

I bought my F150 there and continue getting it serviced there.

Marilyn Borden

Dec 2, 2014

We purchased a new 2014 F150 Pick-up truck from your salesman, Derek Jones. Derek understood what we wanted and expected and did an excellent job finding a vehicle for us. Derek is knowledgeable about the Ford products and is a great communicator. We are pleased with the attention we received from a number of the executives at your company. We are completely satisfied with the terms of our purchase and will recommend Superior Ford to those we know.

Paul Walvatne

Dec 2, 2014

I got quick an good service! I thought I was charged too much for a replacement battery that failed 14 months after installation. With the pro-rated charges I essentially paid full price for 5 years of battery. Bottom line after 5 years , I've paid approx. $230 for batteries for my Windstar. If I get 5 years out of the last one it won't be so bad!

Reid

Dec 2, 2014

Could not have been more pleased with my first on-line purchasing of a vehicle. Although I now live out of state, my family planned to be back in the Twin Cities for an extended holiday weekend. Because we had been had been unsuccessful in our search locally (lack of inventory and higher pricing), I began looking on-line to see what Twin Cities dealerships had to offer. Simply put, we found the vehicle that met our requirements in terms of features and price. Our Superior Ford sales rep and financing rep were both prompt, courteous, and professional in our telephone conversations. We sealed the deal before we arrived in the Twin Cities. I drove my new vehicle off the lot in less than 45 minutes the day I came in.

Steven Lacey

Dec 2, 2014

I like being able to get an oil change without an appointment. But I almost missed the cutoff because I thought it was open until 9:00. When the web site tells me that the Service Dept is open until 9:00, I assumed that meant the QuickLane as well. If there was way to clarify that on the Service page (other than selecting QuickLane from the drop down box), that would be helpful.

Tricia Loxtercamp

Dec 2, 2014

Ronald P. greeted me immediately. I appreciated that and his willingness to help. Ronald was awesome to work with and I will refer my friends looking to him.

Kathleen Hartwell

Dec 1, 2014

I don't like having to be without a car all day for recalls, but service was great. Rides home and back were nice and timely and the service rep was very nice and helpful.

Kelly Nueske

Dec 1, 2014

Got honesty here rather than a run around! Enjoyed working with the Used Car Sales Managers and Financing Manager...as well as Stas:-)

Melynda Jacobsen

Dec 1, 2014

Friendly and accommodating service folks, flexible to work with. Joe Bretto at Superior Ford treated us professionally and with courtesy. We will be back! --Larry Jacobsen

Michelle Smith

Dec 1, 2014

The leasing experience from start to finish was great!

Monika Kopet

Dec 1, 2014

I love my new car! 1sync is awesome, I love my back-up camera, and I love my free trial of Sirius radio.

Bryan Simcoe

Nov 28, 2014

service was very good very pleasant employees would still appreciate to have the oil that drips down wiped off so I don't have a puddle in my garage. That is my only complaint per this visit.

Karen Knutson

Nov 27, 2014

Lots of work on my car. Comfortable for the wait time. Everyone is pleasant and professional.

Todd Truwe

Nov 27, 2014

Bought a 2015 Ford Expedition. Jordan Kunkel was spectacular. This was the second vehicle I bought from him. He took a lot of time with me. He was very knowledgeable. He kept me up to date with the process of my vehicle purchase.

Christopher Tessier

Nov 26, 2014

Brought in my F-150 for repair in the body shop and everything went great, except the decal needed was on back order so I will have to come back.

Dean Peterson

Nov 26, 2014

it was fine. no issues. it was what I expected. better than going to AppleValley Ford or NorthCountry Ford

Robert Rice

Nov 26, 2014

everybody was very helpful. only complaint I have is only getting one key for car instead of two. is very irritating

Christi Lutgen

Nov 25, 2014

I test drove the 2015 Escape and 2015 Edge and leased the 2014 Edge. I love the Edge, it's roomy, comfortable and the panoramic roof is awesome! It drives very smoothly and is quiet inside the car even on the freeway.

Dan Cragg

Nov 25, 2014

Dennis, The body shop manager was a pleasure to work with. He was informative and professional with a good sense of humor. He explained what would be done to our vehicle, when to expect it to be finished along with the estimated cost. The quality of the work was excellent and completed on the time stated to us with the final cost within dollars of the original estimate.

Daniel Carlson

Nov 25, 2014

I will start by saying my experience was very good. I bought a truck and didn't like it. Instead of showing me the door the sales manager and finance department shredded the deal and got me in a truck I love from top to bottom. The staff was amazing and I can't thank them enough for what they did for us.

Sandra Kruse

Nov 25, 2014

Left my vehicle for recall work while I went on vacation - service staff was very helpful in letting me know when my vehicle was done and keeping in touch as to when I would pick up my car.

Wade Beckenbach

Nov 25, 2014

We had a good experience with the purchase of the 2014 flex and will be back

Thomas Pugh

Nov 24, 2014

I had a gentleman slide into my Hyandai Sonata on the first day of snowfall. He called his insurance company first thing the following morning and things just fell into place immediately. The body shop rep at Superior Ford for Am Family Insurance called me within minutes of us determining that we would have it fixed there. I went in for the estimate that afternoon. He was incredibly easy to work with and kept me up to speed on any changes to the original estimate. I would definately go back and would recommend Superior Ford to anyone needing body work on their vehicle. Overall, an incredibly good experience for something that could have been a headache to deal with.

Douglas Lindberg

Nov 23, 2014

I was in and out in about 30 minutes for a oil change & filter and they check all the hoses, belts and fill all fluids. They also check the air in my tires if I ask them to. They were very pleasant to work with and they do suggest anything that may need to be repaired.

Pescc1524

Nov 22, 2014

They were great! A quick not pushy response to my questions and when I decided to go in a different direction no issue with irritating follow up calls.

Christina Peterson

Nov 21, 2014

Great speedy service. Nice people to deal with. I am confident that my car is fixed right. I will bring it back for sure. I was also surprised it was even washed.

Glennell Manning

Nov 21, 2014

Hurried through the process, but I believe I got a ok deal.really like the vehicle I researched it and bought what I wanted.just was'nt thrilled about the terms.especially with excellent credit.

Janis Saari

Nov 21, 2014

I drove in with no appointment to get tire air checked and received efficienthelp very soon, with suggestions to put nitrogen in tires so better winter ride, lessleakage. Changes were made; staff very helpful.

Mari Jerde

Nov 21, 2014

Had an older Ford towed in and repairs were not feasible. Greg in Service had Dave a salesman call me and we spoke briefly. When I arrived, Dave had some ideas for me and we took 2 vehicles out for a test drive. I took an 2008 escape and a 2015 escape. I am happy to say, I am the leaser of the 2015 escape. Dave even helped get the steering wheel cover off the old dead vehicle. This is the third brand new ford we have purchased from Superior. The first was the 2001 Expedition - which is the dead vehicle, a 2013 F150 ecoboost, and now the Escape which will be purchased after lease is done. I wasn't pressured into anything. Dave wasn't annoyed I wanted the numbers on both the vehicles. He seemed happy to help me. I had a great experience!

Denise Biro

Nov 20, 2014

It would be so nice if you were to take reservations. I waited for three cars in front of me to get done. Not too pleasant to wait over an hour just to get an oil change! You could also have a dedicated lane for those wanting more than an oil change.

Douglas Tauber

Nov 20, 2014

Everything was handled just fine ...very professional.

Jeffrey Sargent

Nov 20, 2014

I dropped off my car at noon knowing that it wouldn't get done until early evening. Because of a work meeting at night, I was unsure how I would be able to pick up my vehicle, which I desperately needed. I was called around 2:30 to inform me that the car was done. What a relief!

Jon Simonson

Nov 20, 2014

Thanks for washing my vehicle. It needed it done due to the road salt. FYI my truck smelled like used oil for a day probably due to your employee's clothing or shoes. Please be mindful of this.Otherwise, Great job! I drive a Chevy and still come to you guys.

Joyce Lupinek

Nov 20, 2014

Staff was great. Got the job done quickly, Nice dealership.

Melanie Gustafson

Nov 20, 2014

You guys lubed the door because it was making a noise, but I believe the issue is structural and not just a squeaky hinge. The noise is still there and I have scheduled another apt on Monday November 24th. I was disappointed that you couldn't duplicate the transmission issue and if/when I notice it again, I will be calling.

Michele Looft

Nov 20, 2014

I just needed an oil change, but everyone was fast and very efficient.

Rick Steiner

Nov 20, 2014

Very helpful staff, took great care of my fusion. It's also great that you have the computers for use while waiting, made it seem like it went even faster. Thank you.

John Holgate

Nov 19, 2014

Your staff did well. I do hope the recommendation are to my benefit.

Nancy Olson

Nov 19, 2014

Helpful staff and I purchased my vehicle from you 5 yrs ago. You have my service records and know the vehicle best.

Sherry

Nov 19, 2014

I have already recommended Superior Ford to my brother who lives in Plymouth, MN. The staff there was more than helpful; they were concerned about my safety and budget. I would not hesitate to use them again and will ask for Michael Larkin. While I tried both the Escape and Fusion, I chose the Fusion to lease for comfort and the wish to once again drive an auto vs an suv Thanks again Superior Ford in Brookdale.

BJB

Nov 18, 2014

Leased a 2014 Ford F-150. Sales process was quick, and helpful after the sale. Service department is quick and helpful. I don't feel as I am being overcharged. There seems to be a disconnect between the online scheduling and the service department. Nothing too annoying, but wanted a suggestion. Staff was still very helpful.

Carmen K

Nov 18, 2014

I sent in a request on-line for information on a couple cars. Derek was very quick to respond, listened to my needs, and was extremely helpful!! He and I narrowed it down to a couple cars and Derek worked with financing to come up with a plan for my "tricky" situation. I came in there to drive the 09 Pontiac G6, loved it, decided it was a go, and drove out of there just about an hour later. Rich in financing then talked me through all I needed to know - especially about the benefits of a warranty and the loan deal. Great! Fast, friendly, simple.I'll bring all my future car needs to Superior in the future.

Frances Schum

Nov 18, 2014

FRIENDLY AND FAST AND REASONBLY PRICED OIL CHANGE/TIRE ROTATION. AND IT WAS NICE TO LEAVE IN CLEAN VEHICLE.

John Wilson

Nov 18, 2014

I appreciate the speedy response and the help in finding the perfect Expedition inside and out . I love my new Expedition and very pleased with Mike and Derek thank you both !

Manuel Garcia

Nov 18, 2014

Staff was efficient in servicing my vehicle. The car was given a through check. Including the oil change, Staff checked the fluid levels, air cleaner and battery. Time was taken to review the service provided and condition of the car. As an added service, the vehicle was washed before being returned to me.

Marie Soderstrom-tatum

Nov 18, 2014

work was done on time thank you for the loaner car

Amy Bednar

Nov 17, 2014

I had a great experience at Superior Ford. From my initial email request for a test drive, to being handed the keys to my 2007 GMC Envoy, it couldn't have gone better. It's been 12 years since I bought a vehicle so I was somewhat apprehensive, but Kris Donovan was knowledgeable, professional and thorough and made the whole process painless. Thank you so much! I am loving my Envoy!

Malik Al-amin

Nov 17, 2014

Great service as always. Definitely my preferred service center.

James Bratton

Nov 15, 2014

Stephanie Pochucha is an valuable asset of Superior Brookdale Ford.

John Warren

Nov 14, 2014

A factual, no-pressure sales approach works best for me. A flashy style and glib manner never does. Thanks of Joe Richie for a good experience. He made it clear I can come to him with any future problems with the car or service.

Cindy Deuser

Nov 13, 2014

Every time I bring my vehicle to Superior Ford - it is the same AWESOME service and experience - I keep bracing myself that it will change - but it just never does!

Betty Bailey

Nov 12, 2014

The staff is always helpful and I always take their advice. Especially Greg Graham.

Jarrod & Kerilyn Silva

Nov 12, 2014

We came to Superior Ford no expecting to buy a vehicle on the same day. During our time with Stas we enjoyed the service and his knowledge he had with the vehicles. Very friendly and outgoing. Stas was very patient with my husband during the whole process. Mike also was very friendly and was patient with my husband.

Matt Stresnak

Nov 12, 2014

You had the exact vehicle we were looking for. With very limited time to test drive and purchase, you kept on focus and were very efficient with our time. Thanks for the help in getting to the wedding on time! The Expedition EL fits the family great! When we were able to come back to finalize the paperwork, financing was friendly and straight to the point. Thanks again!

Diane Johnson

Nov 11, 2014

I came for an oil change and wiper blades. I was told I needed additional service which I had done. When I went to pay the bill they had not changed my wiper blades so I had to wait another 15 minutes to get them replaced which was a bit annoying.

Katey

Nov 11, 2014

I was downgrading from a Lincoln MKZ to a Ford Fusion and had a lot of concerns regarding features and what I would be missing. Rob, our salesman, was not only personable but he was incredibly knowledgeable on what the vehicle was capable of. We felt he had a vested interest in our long term satisfaction in the vehicle, which is not common!

Lisa Sullivan

Nov 11, 2014

I am still waiting to hear when the actual recall strap will be in. You're supposed to call me. It's upsetting because it was only supposed to take a couple of days and it's been a couple of weeks. I don't have time to sit down there with the holidays coming.

R. Dean Andersen

Nov 11, 2014

I have to say the staff at Superior Ford was amazing to work with. Rob Martin did everything that was needed to make sure I was satisfied and got exactly what I wanted. Unfortunately I cant' remember all of the names of everyone involved, but I couldn't have been happier with the results and how hard they all worked!!! Thank you, Love my new truck!

Dale Fercho

Nov 10, 2014

we purchased a 2014 escape our salesman ron was excellent we went on a road test with the vehicle we purchased from beginning to end it was an excellent experience, the wait for finance smalland all the people at the facility we're just great and they offered free coffee

Floyd Anderson

Nov 10, 2014

Everything was smooth and timelyI did have to wait two weeks to secure an appointment, but it was not an urgent problem

Valerie Stevenson

Nov 10, 2014

The service manager was very nice, and was honest in making sure that I understood exactly what my car needed.

Sheila Coombs

Nov 9, 2014

everything was explained, and professionally done.

Harvey Bennett

Nov 8, 2014

very good don`t need 50 characters to say it was good

Brad Christensen

Nov 7, 2014

Service scheduling was convenient. 2012 transmission is smooth following service.

Linda Forkey

Nov 7, 2014

I have come to Superior Ford for years because the whole staff is pleasant and friendly. I have never had a complaint about my service or personal treatment.

Teresa Huberty

Nov 7, 2014

The service was excellent! The questions I had were answered directly and your staff was very polite and knowledgeable! I appreciated the short wait time and quick service. I will be back for my next oil change and maintenance check!Thank you!

Theodore Nizzi

Nov 7, 2014

Good customer service. And great pay and check out.

Todd Wilkinson

Nov 7, 2014

This was a purchase for my son's first car so it was HIS first experience at a dealership of any kind. The sales team did a solid job. He is in love with the car. If the vehicle performs well and is durable, you have the potential for a new returning Ford customer.Thanks to the team at Superior.

Brian Jones

Nov 6, 2014

I had taken my truck to Meineke for diagnostic work. They recommended to have spark plugs 1 & 3 replaced. They did not want to do the service because replacing plugs in that motor (5.4L) sucks real bad! Superior Ford had replaced all 8 plugs three years ago, I brought it in to you.After explaining my situation to the service tech upon entry, telling him I just want plugs 1 & 3 replaced. I assured him that would fix the problem and that they would do just fine replacing them without problems.4 hours later and $360 in parts and labor for 2 spark plugs(WOW!) my truck was back to normal.That is really a BAD design. I am not happy spending around $1200 replacing spark plugs in the last 3+ years, but my truck is running normal.

Evan Rosenberg

Nov 6, 2014

Awesome! Had a great experience. Would buy from this dealer again when I buy my third vehicle from them.

Harlan Wachholz

Nov 6, 2014

Good quick lane service, appreciate speedy in and out

John Munoz

Nov 6, 2014

Wi fi access so I can continue to work is a big plus as service was performed in the middle of the work day. I also appreciate that my truck was run through the car wash, definitely made me smile.

Leslie Olson

Nov 6, 2014

The Fast Lane service really is fast. I came in for an regular oil change, winter check up and a request to have the manual shifter checked. The work was done, I was informed of some maintenance work that should be scheduled and my car was washed and ready within 45 minutes!

Mark Gortze

Nov 6, 2014

Everything taken care of as expected. Great service.

Greg Amundson

Nov 5, 2014

I had a 21.99 coupon that ended up costing 29.99. Not sure why 1 quart of oil would cost an extra 9 dollars.

Paul Mittendorff

Nov 5, 2014

Everything was done quickly and correctly.It would be fine with me if I wasn't asked to fill out a customer satisfaction survey every time I had service done.

Sandy Jackson

Nov 5, 2014

Friendly. Helpful. Bill came out to be within dollars of quote

Shirley Kloster

Nov 5, 2014

I came in to have an oil change and to have a recall on my license plate fixed. They informed me that I did not need an oil change but took care of my recall. Most places probably would have done the oil change and charged me for it.

Steven Johnson

Nov 5, 2014

The staff said it would take about a hour, and it took only a hour very impressed with that, also the service from service department to where you paid your bill, make you feel like coming back to get your service done here all the time.

Tanya Schaufenbuel

Nov 5, 2014

The staff is friendly and helpful. Great service always!

Andrew Lahtinen

Nov 4, 2014

I brought my car in for scheduled Recall maintenance. Service was complete in about 5 hours and the car is running better than ever!

John Hildebrandt

Nov 4, 2014

The staff of Derek Jones and Michael Sehr did a fantastic job helping me find what i wanted at the best possible terms. I have leased a 2014 F150, and could not be happier!!

Kevin Rautio

Nov 4, 2014

Purchased a 2014 F-350 SD from Ron Powell. Ron was made the process very easy, answered all questions I had in a short period of time. Very nice experience!

Mark Benson

Nov 4, 2014

A new 2014 Ford F-150 XLT crew cab. With two chocolate labs, a new baby, and a lot of house projects, I felt it was time to buy a pick-up. I came into Superior/Brookdale Ford interested in a used pick-up that I had seen online. Jeff Chalin, did an outstanding job helping me decide on what pick-up would be best for me and my family. He completely understood my needs, and I know now if I would have purchased the used pick-up, I would have regretted every minute of it. No regrets! Thank You Jeff Chalin!

Allie Johnson

Nov 3, 2014

The staff was very friendly and helpful. My car was fixed in a timely matter and I haven't had issues since!

Craig Kruse

Nov 3, 2014

Had two major items with a transmission shifting problem and also a recall on seat brackets, but it worked out fine since the dealer is on my way to work and they provided shuttle service. I found them to be friendly and provided quality service.

Steven Maeger

Nov 3, 2014

Other than the long wait for an oil change, I would say it was good. I always bring the car there for my oil changes. I was asked to move 3 times because the bay was occupied by a vehicle getting an engine flush which took alot of time.

Elizabeth Shade

Nov 2, 2014

Sthphanie was very helpful. She took the time to hear my concerns and followed up with me as the work progressed. My brakes are reliable now, and the tire that had been losing air for some time was repaired.

Connor Halbert

Nov 1, 2014

I went in planning on getting a certain vehicle and to finance it. I was greeted as soon as I got into the lot. We sat down and went over some numbers and with the detail the staff members have me we decided a lease was the best option for me financially. The fact that I was treated with such respect and care meant the world to me. The staff had nothing but class and a great attitude. I will be back as soon as my lease is up to get something with the same gentleman who took care of me.

Nancy Stock-may

Oct 31, 2014

I purchased a 2010 Ford Escape. I am delighted with my vehicle, it is just perfect for me. The whole experience from starting at the internet to find the kind of vehicle I wanted on your site to walking in the door and finishing the same day was awesome. This is the best experience I have ever had purchasing a vehicle. The staff was kind, considerate, and gave me the information I needed to be able to make a decision that I was happy with! I will recommend and do all my purchases with Superior Ford Plymouth in the future!!A special thanks to all of you!!!

Shannon Barnette

Oct 31, 2014

This experience was even better then I expected. I purchased a new F-150 in 2012 and regretted not getting the 4-door cab almost immediately. I went back to Superior Ford just to see if they could get me into a 2014 F-150 4dr, for about the same car payment with minimal up front out of pocket! My sales rep (Stas Manchik) to the new car manager and used car manager along with a great Finance staff actually made this happen. Awesome working with everyone and even a MORE AWESOME truck! I'll be back to Superior Ford again and again with this type of quality service and staff!

Heather Kasper

Oct 30, 2014

I previously brought my Ford Fusion to another local Ford dealership service department, and they could not diagnose or replicate the problem I was experiencing. Superior/Brookdale Ford was able to diagnose and fix the problem in a very timely manner. The text your advisor feature made communication extremely easy and convenient.

Terrance Fashant

Oct 30, 2014

Ford escape. Service was great. I use an e-mail coupon that was expired and was still able to get the discount.

Brian Crane

Oct 29, 2014

Quickly changed my oil, fixed the tail light and wipers.

Gerald Lebeau

Oct 29, 2014

2014 Escape. The salesman was on top of everything and willing to work with us. The manager and loan officer were very pleasant and efficient.

Michael Miroslavich

Oct 29, 2014

Leased a 2015 Explorer XLT and was very satisfied with service. Jeff was my salesman and he did everything I asked of him and more. He was fair and patient and really helped me after I received the vehicle with excelent explanation of how to use the features offered. This is my first Ford product and based on my experience with the staff at Superior Ford, it won't be my last.

Jeff Reed

Oct 28, 2014

Vehicle service was for Ford safety recall. I had this vehicle at your dealership about 3 or so weeks earlier advising the exact same problems as the safety recall. Superior Ford charged for the diagnostic and evaluation work and not able to find anything wrong. The amount charged SHOULD be refunded because there was a problem that Superior Ford was not able to originally fix.

Kristina

Oct 28, 2014

This is my second time purchasing a car from this dealership, and my experience here was just as smooth as the first time. I found the staff knowledgeable and helpful, and never felt that I was being pressured or oversold on anything.

Rhonda Roe

Oct 28, 2014

All of our questions were answered well. We didn't feel pressured. We feel we got a good price on the Escape we purchased. We were given instructions about how to use the electronics in the car and that was very nice!

Amy Seehusen

Oct 27, 2014

David was extremely helpful in finding the right car for us.

Sandra Stanley

Oct 27, 2014

I purchased a slightly used 2013 Ford CMax SE. The service was excellent and the staff helpful other than the receptionist would not give me the salesman's email address.

Brett Olson

Oct 26, 2014

My only concern was when I called in for service they did not know of the safety recalls needed for my vehicle, I had to tell them. Would think that would automatically pop up

Kenneth Pike

Oct 25, 2014

5 minute wait. 20 minute service. Still waiting to here back from the when there are going to fix the rattle on the right side of the dash.

Linda Linman

Oct 25, 2014

Everyone is pleasant and helpful and I appreciate the car wash. :).

Paul Higdon

Oct 25, 2014

Rob Martin was very helpful in explaining the pricing, car features that we would appreciate and operation of our new car. We are very pleased with our new Ford Fusion.

Shawn White

Oct 25, 2014

Staff were knowledgeable and respectful. Sales person proactively searched other dealerships for the features I was asking for that were not available in Superior stock.

Stanley Walton

Oct 25, 2014

The experience was prompt and awesome. To be fair, I really did not believe that I would be in and out of the shop in less than an hour. I was shocked! The waiting room is great also. If I recommended anything, I would recommend refreshments (cookies, beverages, etc). Refreshments are available at the other auto dealership where we take our other automobile for maintenance services).

Bradley Fenske

Oct 24, 2014

The staff was extremely helpful and service was done earlier than originally said to fit my schedule.

Casey Cole

Oct 24, 2014

it was a great experience. love the car, team did a great job of walking through the buying process and made it feel like a great place to buy a vehicle from .

Donald Gordon

Oct 24, 2014

I had the oil changed in my Ford Ranger. The service was great as usual and it takes about a half hour. Everyone is always very friendly at the dealership. Keep up the great service.

Gerald Lang

Oct 24, 2014

Very happy with the work well done.--------------------------------------------------------------------------------

James Dotterer

Oct 24, 2014

F150 Club Cab. V6 EcoBoost. Staff was great. Only weird thing was 3 weeks after I picked up my truck, someone called me and told me that my truck was ready to pick up? When I told them I already had it, he said "No, it's right here". Later another guy called me with the same story "Your truck has been detailed and I'm standing right next to it. What time would you like to pick it up?" I asked if I had to pay for the second truck, or do I get it for free? He was confused because he had all the paperwork.Weird.

James Mathieson

Oct 24, 2014

I took my Escape in for a couple of recalls and the service department was wonderful. They were quick getting my in and out during drop off. Service required a rental car which was really no hassle as well. I really like the free car wash and vacuum.

Janice Quist

Oct 24, 2014

Good service representative on this visit to repair what was not working properly from my previous repair.

Wendy Waszut-barrett

Oct 23, 2014

Leased 2013 Ford CMAX. Brought in for oil change and estimate damage done to bumper in parking lot.

Anthony Mulhern

Oct 22, 2014

I couldn't imagine a better experience. Our salesman was great and the finance officer was beyond amazing. He seriously made the experience of buying a car one that I would choose to go through even if I didn't get a car at the end. What a nice, funny, entertaining, and extremely competent man. Thank you for everything!

Debbie Utecht

Oct 22, 2014

I got in line to have my oil changed--2 people came to ask if I had been helped and let me know it would be about 20 minute wait. that was fine with me. I had my oil and filter changed and had my tires rotated. When the guys were finished he came and got me and explained what they had done and that everything else looked good! Great service and friendly place.I feel very comfortable going in to Superior Brookdale Ford and that is why I come back.

Shannon Snow

Oct 22, 2014

Stephanie was great, took the time to explain and show us our options, Thank you again, Great Job

Stephen Schneider

Oct 22, 2014

No pressure. I like that. I don't have 50 characters.

Bonnie Aarsvold

Oct 21, 2014

My 2012 ford taurus had a recall and 75000 mile check up. My service was done quickly and they even washed my car.

Bryan Breen

Oct 21, 2014

always excellent service at this location. i have a couple Ford dealerships close to home and i continue to drive further for the great service

Craig

Oct 21, 2014

The dealership service department took considerable time to thoroughly investigate observed and confirmed issues with being unable to turn off settings in Go Time function of our 2013 Ford Fusion Energi plug-in hybrid, including service department consultation with Ford engineering on an uncommon problem leading to replacement of suspect modules after initially being unable to re-flash the program. Shuttle service was timely on each of the three times we needed to drop off the vehicle to progress the investigation, fully repair, reprogram and re-set and turn off the offending function. We couldn't be more pleased with the warranty service and the excellent communication of progress on obtaining necessary parts and final resolution by the service advisor Stiphanie through the process..

Crystal

Oct 21, 2014

I believe you fixed the recall, but now my one touch window option doesn't work and it was working prior to me leaving my vehicle at your facility. If someone could contact me to have this reset or fixed would be great. Thanks

Joseph Peltier

Oct 21, 2014

Everyone was very helpful and patient with me. Great service. Even stayed late to put the finishing touches on my purchase.

Kevin Welch

Oct 21, 2014

Service was great! The building could use some fresh updates

Mary Yerks

Oct 21, 2014

The lease on the 2012 Fiesta I had was coming to it's end. Ruth Chase contacted me in plenty of time for me to consider my options. She presented several options, wanting to be sure we looked at all my needs. I ended up leasing a 2014 Fiesta and was actually able to reduce my lease by a few dollars.

Michelle Nelson

Oct 21, 2014

I would have put a higher score on the recommending if this would have been fixed when I first complained about it when I bought the car. I have not liked how my car accelerated since purchasing the car. Now it drives so great and the service this time was taken care of right away. To bad I had to wait to get a letter about the warranty being extended to finally get the problem solved. Finally I like my car.

Gary Ross

Oct 20, 2014

We bought ford escape and like it very much.service was very good and the staff was very helpful!!

Katy Schaedler

Oct 20, 2014

Would like to know more about buying accessories within the 90 days of purchase.

Lori Digatono

Oct 20, 2014

good stan was a real nice salesperson to work with. Experience was good.

Sidney Stevenson

Oct 20, 2014

Just had an oil change and employee was very helpful. Also got a wash, whick is nice. Thanks.

Thomas Luka

Oct 20, 2014

Staff brought to my attention that there was a better deal than the coupon that I had brought in and was going to us. And washed my vehicle when they were done.

Gloria Fey

Oct 18, 2014

I had my car in because it would not start. The problem was fixed. The staff was very helpful.

Charles Rogers

Oct 17, 2014

In all honesty, I trust Scott Rohlik to work on any of my cars and he is the reason why I go there.

Daniel Brooks

Oct 17, 2014

Always do a fine job, you guys are great! I have been purchasing vehicles and coming in for service for 20 years. You do it right!

Dean Cottrell

Oct 17, 2014

2014 Ford Focus. Helpful, courteous staff. Pleasant experience.

Dennis Niles

Oct 17, 2014

It is nice to get and out when I come in to get my car work on.

Gail Dieleman

Oct 17, 2014

Quick lane oil change for my Escape Hybrid. Limited waiting, all went well.

Jay Johnson

Oct 17, 2014

While there was a mix up on when the work will be done, management hussled to make it right and fair. I appreciate the service team's customer oriented spirit as that what I ultimately use as criteria regarding who I buy cars from.

S Cook

Oct 17, 2014

Stephanie in service was top-notch. She made the whole visit easy, kept information concise and managed the completion of the repair on time. Best I've dealt with in the service department to date.

Shannon

Oct 17, 2014

Greg G is the reason I come there. Historically, I have gotten horrible service and vowed never to go back but Greg is single handedly restoring my faith.

Thomas Russell

Oct 17, 2014

My Sales guy was excellent to deal with, and the financing guy was excellent also. All around very good experience! I purchased a Ford Edge 2014, and I am extremely happy. I am a returning customer, I bought a Ford Edge 2010 at Superior Ford, and will be back again in the future. I also have all of my maintenance done at Superior--very goof personnel to deal with.

Timothy Johnson

Oct 17, 2014

Poor communication for first time having service done.

Anita Ford

Oct 16, 2014

We walked right in and were greeted and helped instantly and we walked away with the car that we wanted.Big thanks to our salesman Ron Powell who's knowledge and expertise helped us make our final decision on the car. Thank you to Mike H. for pulling it all together!!! Will definitely purchase from you all again!!

Daniel Mengelkoch

Oct 16, 2014

I bought a 2007 Ford Mustang. Josh was very helpful and didn't mind at all that I wanted to take the car to be checked out by my garage mechanic. I now hope they satisfy me with a TPMS light that just came on.

Jeremiah Konz

Oct 16, 2014

Service is great and staff is very helpful especially Stas and Derek.

Margaret Bussey

Oct 16, 2014

It is helpful when I have to travel farther from home, that I can walk in and be done within an hour. My car is elderly and needs regular care to work well. This helps me to get the regular care.

Mark Mccollum

Oct 16, 2014

Nice people. Made sure we knew what was wrong with truck right away. So clean in the shop!

Mark Schommer

Oct 16, 2014

-Our sales person did a good job. There was a little misunderstanding after the sale was complete, that was communicated to the dealership management. -Will use the oil change service again.

Teri Foglesong

Oct 16, 2014

I liked the Rob went over the features of the car before we took it home and told us to call or come in with question on how to use the features if we can't figure if out and will help!!!

Vincent Rowan

Oct 16, 2014

oil change was good & timely. Oil change was good & timely.

AnitaF

Oct 15, 2014

First time purchasing at this dealership.Great big thank you to my salesman Ron Powell who was not only great to work with but knowledgeable,upfront and knew his stuff!! We are really happy with our purchase and will purchase from Superior/Brookdale Ford in the future.

Mark Hughes

Oct 15, 2014

done quickly and professionaly. I also got some helpful advice.thanks

Shirley Hanson

Oct 15, 2014

Service was very courteous and explained things well. Very fast service.

Beth H.

Oct 14, 2014

The staff very quickly unearthed the cause of a weird noise in my vehicle, and they fixed it quicker than their estimate. The service was professional and high quality.

Darrick Moe

Oct 14, 2014

We are thrilled with the service we have received from our sales person, Joe Richie. He was incredibly helpful.

Gretchen Irvine

Oct 14, 2014

14 Ford Fusionpurchased last Dec.Oil change and tire rotation on Monday, Oct. 13thStaff was informative, pleasant and quick.

Irving Koponen

Oct 14, 2014

Recent collision repair was handled very well. The only delay was caused by my insurance adjuster.The repair work could not have been better.

James Kmiec

Oct 14, 2014

I purchased a 2015 Explorer. The dealer was very helpful and knowledgeable throughout the process. He introduced me to his manager and both offered to find a vehicle that matched my specifications (either on the lot or somewhere in nearby in the state). In the end I'm very happy with my purchase!

John Gassner

Oct 14, 2014

The Sales person, Jordan,was very well versed on the product he was selling. The negotiations were very professional and The individuals were easily understood by me and my wife. The personnel that we had contact with were very cordial and well aware of the needs and wants of the customer. Thus far a very good experience. We could recommend your store to other individuals. Jack(John) and Joann Gassner

Samuel Scharber

Oct 14, 2014

The team at Superior Ford was very helpful in getting my car payment to where I wanted it to be.

Cassandra Mcgowan

Oct 13, 2014

They always do good , fast work. I will continue to take my car there. I vought my car ay this dealersgip and never had a better customer servicr all the way around

Daniel Borgen

Oct 13, 2014

I think items 1 and 2 says it all. The experience was all I could have expected.

David Burdick

Oct 13, 2014

Jordan Kunkel and Derek Jones were both very helpful.

Edgar Toensing

Oct 13, 2014

Vehicle is 2014 Escape S.You have an excellent staff, the 1&1/2 hours waited in line was not. (Not something you can control) Your people are polite and professional, bays are clean, waiting room is comfortable.Don Castle had a little time to answer general questions, he was a pleasure to talk with, as always.

Giselle Larkin

Oct 13, 2014

My experience was great, Jordan Kunkel is a great sales person to work with, very helpful.

James Boston Vi

Oct 13, 2014

2014 f150. The staff was great. Very professional. The minor problem was fixed quickly and correctly the first time. Great experience.

John Olson

Oct 13, 2014

Your service rep Patrick was very helpful and got the problems with the front wheel corrected without problem. However, the ignition problem I was having is still not resolved. Your technicians couldn't get the ignition to fail but since then both my wife and I have had times when the ignition doesn't engage and the engine doesn't start. Some people tried to tell us that we weren't used to the hybrid engine when it starts. We have two hybrid vehicles and are very used to how an engine starts. It is not that. The ignition is not engaging all the time.

John Osborne

Oct 13, 2014

The work was completely promptly and service was friendly.

Kathy Godfrey

Oct 13, 2014

Superior service as always; friendly and helpful customer service. Love you guys!

Norma Sullivan

Oct 13, 2014

2014 Edge - staff was helpful. I was not satisfied that the 500 dollar rebate was only being offered to people who took out a loan. Since I paid cash I believe I should have been entitled to the discount.

Raimonds Petersons

Oct 13, 2014

Great Service. Quick friendly and reasonable price.

Erica

Oct 9, 2014

I came in to buy a used vehicle and Derek Jones helped me. He showed me the used trucks and than we walked by the new ones. WOW. For only a couple thousand more I could get a brand new that has a full warranty on it. Not only did Derek take the time to help me find the right truck but he stayed late to make sure the I understood the features. There was a lot to learn and I forgot some things. That was ok because when I came in to get my plates Derek offered to go over the truck again just to make sure I understood how everything worked. Michael the sales manager also was very helpful in get me to the right payment that I needed. I would recommend this dealership to anyone. Thanks guys

used car loss

Aug 23, 2014

I contacted Superior Ford about a car they had on the internet and got no response. I feel if they want to sell a car they might want to do some work when people contact them first. to receive nothing is a slap in the face and wont be buying anything from them ever.

Moses Wakarura

Aug 19, 2014

Don, the dealer who sold my Mazda 6 to me was really nice and friendly and so was everyone else who worked there. He took us out on a test drive and let us test the car for any flaws of which there was none. All in all if you would like to buy a new or used car this is the place to buy one!!

Rob B.

Aug 13, 2014

Well, we purchased a "Certified" car from Superior Ford. The salesman said he has been doing it for over 30 years, but he seemed like it was his first sale because he didn't know very many basic things about the car, the selling/buying process, or many other things. He wasn't sure on how to handle the title, he kept telling us the warranty was different then what it was listed and actually is, and other small things. The worst part is that all certified cars go through their 119point check list. Well we were going to rotate the tires on this vehicle(has 16,000miles on it, and they seem like they should be) and noticed the rims have a lock-nut on them. We called back because a Ford place can get the key for it since it was not in the car anywhere. They were not even aware what a locknut is. They said they had the wheels off the vehicle in their inspection, but they clearly either didn't do the inspection and lied, or they did it and lost the key. I'm assuming they didn't do it because they had no idea what a locknut is. Then the salesman asked us where to get a key from! They're a Ford dealership and are supposed to know about this stuff. Then a service manager called back and said these are aftermarket rims. If they were they still should have inspected them, but they're factory Ford rims, the same as the ones on other Fusions we checked out. He then told us to cut the locknuts off, which if you don't know what you're doing, you could mess up the rim. And he wouldn't send us some nuts to make up for that even, when it's their mess up. We have not been impressed with this dealership at all with their extreme lack of knowledge. Also many of them acted quite rude. We had to call them multiple times because they never got back to us, but whenever we'd call whoever answered the phone always seemed like it was such an inconvenience for them. Definitely won't be going back here again.

Chris

Aug 7, 2014

I spoke with Trevor/Travis-(sorry I forgot the name) and he was very considerate with finding out about the used vehicle I inquired on. Unfortunately, was unable to get in the price range where I needed to be. He got back to me within the specified time which was very nice!

Jenny J.

Jul 28, 2014

I had a wonderful experience at Superior Ford! My sales person, Derek Jones, was very personable and made the process both easy & fun! The General Manager, Tom Rabiola, also helped during the process, as well as team of folks who were able to get me exactly what I wanted. The atmosphere of the dealership was both professional, and welcoming--which made everything less intimidating. I would recommend this dealership to anyone looking for a laid back, easy to understand buying process.

Dorothea

Jun 18, 2014

I was extremely pleased with the service I received. The parts and repair was completed faster than originally stated. I am a retired person and felt I was treated fairly and with courtesy.

Plague-Rat

May 30, 2014

I was lured in by their cheap prices on what would turn out to be fictitious ford fiestas. despite the lies on their web site I desided to purchase a fiesta there anyways even though it cost $2,000 more than the car I came there for. I put down a deposit with the understanding that my car would be ready in 3 days but upon my return I was told my car had been sold and they were just about to call me. furious I demanded they return my deposit but instead they tried to sell me used cars and more expensive models. I had to argue for over half an hour before they finaly agreed and wrote me a check that I half expect will bounce. bottom line DO NOT GO THERE EVER!

Mari Wilson

May 29, 2014

I took my car in for an oil change and to check out why a light keeps coming on saying check charging system. For $100.00, Superior Ford ran a diagnostic check and told me they couldn't find anything wrong. I then left for my vacation to Kansas to see family the next day, when I discovered I have no heat, defrost, or air conditioning anymore. The day I returned home, I brought my car in and was told what they had done had nothing to do with the problem now and that I would have to pay another $70.00 for another diagnostic test. My air conditioner/heater worked perfectly prior to this. As they had my car for over 2 hours performing the diagnostic test, I have no idea what they did to it, but I definitely feel ripped off and set up so they could get more money from me. I have been a customer for many years, but will never return here again. I do not recommend anyone, especially elder ladies like myself who are easy prey for people like this, do business with this disreputable business. I will buy my vehicles elsewhere from now on!

Heidi Vorlicek-Jolley

Apr 25, 2014

Jordan was very good with updating me and letting me know availability. Just donn't have the money for it right now.

JeniferLars

Mar 26, 2014

The on-line pricing tool was deceptive in that the payment calculator did not include tax and licensing. It gave me a much lower monthly payment than what was actual. Our service was very good. We did have to wait around a bit last Friday, even though we made an appointment. I do realize, however, that was because all of the salespeople were busy, which is a sign of a healthy dealership.

SueHuston

Mar 26, 2014

This is the 2nd car we have purchased from there and love both of them. The sales people and finance people are very friendly and help you all the way though the process. Jeff calls to check to make sure all is going good with the car and is what we expected. Thanks for the great service.

Sandman49

Mar 24, 2014

Stephanie Pochucha was very detailed in assessing what was wrong with my car. Quick response on the diagnostic recommendation and personal followup with a call when the vehicle was done.

Mattie Austin

Mar 22, 2014

I brought my car from Superior Ford and I have always had it service there, because I like the quick service they give and the way they take care of you and your car. That means so much.

dcscrib

Mar 22, 2014

No pressure to buy - let the vehicle sell itself, but Jordan was confident in his answers to our questions. Love the truck! Superior offered great pricing too!

Berna021

Mar 14, 2014

Don knew the options and features truck, was very friendly, and didn't pressure us at all. The price was good on the new truck too.

Merlyn Hotvedt

Mar 12, 2014

The dealership was very clean and we found every one there so ready and willing to help. Jeff, our salesman, was very knowledgeable and helpful. He told us to stop in anytime if we had concerns or questions about anything. Now If you could only download an app to our brains on how to use the radio we'd be overjoyed.

SECFord

Mar 12, 2014

Even though this was the first day for Jeff at this dealership, he was helpful and knowledgeable about the Ford product line. We took a number of test drives in a number of different configuration of engines and model trim. He went over the different prices and incentives from Ford on the model line. The Sales Manage Mike was helpful as was John the Loan Manager about get the vehicle ready for delivery and financed. Overall it was a great experience for the car buying journey.

mconnery1

Mar 11, 2014

I purchased a new car with my wife in April 2013 and we were happy with the sales person we worked with. It was easy for the sales person to get what I was looking for given the previous purchase.

Riley3886

Mar 10, 2014

Numerous dealerships visited, by far this dealership had an entirely different approach and professionalism to their sales staff. Thanks and keep up the good work.

dmzelinski

Mar 7, 2014

The customer service I experienced in the Service department was very good. They listened to my problem, helped me carry items to my loaner car and the service was performed fairly quickly. My experience with the sales staff in obtaining a loaner car was also good. Although the initial attitudes of the employees in the building were not as welcoming, they were still able to arrange a loaner vehicle for me which was great. One salesmen, the person we purchased the vehicle from initially, assisted me from home which was wonderful and un-expected.

deb

Mar 6, 2014

I was very happy with the process of buying my Escape. Jordan was extremely helpful and was available for questions and/or concerns.

Suzie Nygaard

Feb 28, 2014

Ruth Chase was awesome in getting me the right car in the right color. Everytime I bring my vehicle in for service, I am always treated with respect and I never have to wait longer than I am told it will take.

lylejohnson

Feb 22, 2014

service dept. was great and during the service I purchase a new Ford escape. Chris in service kept me informed through operation. And that is the reason I purchase another Ford.in

Npierce706

Feb 19, 2014

I drove in for an oil change but knew I was due for a 30K service which includes an oil change. I was on a tight schedule... 30 K service time to complete was 90 min... Kind of close to the wire for me. The young man sort of convinced me to take a chance and I said ok, but I HAVE TO BE at a meeting by 2:30 and it was 12:30 already. I paced and smoked outside and nervously watched for my F150... And they got it done in 1 hour! This kind of friendly service and customer focused service are why I drive 25 min north of where I live to come here even for an oil change! Best service ever, worth the drive and the slightly higher cost. I trust them and they haven't let me down. That's worth the world to me! Thanks guys whose names I don't know... I should have asked your names! You made my day because I knew I needed that service but thought I had to come back for it. You totally rocked it!

Jim K

Feb 15, 2014

No wait. Work completed & back on the road in 20 minutes.

acer14

Feb 14, 2014

Although the initial sale was handled in a very friendly and courteous way, I am even more impressed with my after sale service. Often you are quickly forgotten, but this dealership has gone the extra mile in "after purchase" service.

cjf225

Feb 8, 2014

Parts prices are absurd, with no or little option to use aftermarket parts available to customers. While I realize that factory OEM parts are often better, many aftermarket parts are equally as good at half the price. In my case, I would be much happier paying almost $400 for an intake manifold, had the part been new and improved over the original part, but it is still made of plastic. Consider offering aftermarket parts to your customers as a way to lower the cost. Owners of older vehicles may not be comfortable pouring large sums of money into their vehicle.Greg and Mark are both huge assets to your service department. They both did a good of job explaining exactly what went wrong, and worked together to get my vehicle repaired quickly. Please recognize them for this.

hatleviper

Feb 6, 2014

The repairs were made, the service was good. But after picking up my truck, I have a loud squeak coming from the front end. I'm going to see if it is weather related and see if the squeak goes away once it warms up.

DaveYunker

Jan 30, 2014

I had asked about a battery check and was told it would be done. However, the basic "battery check" is just looking at the condition of the battery and terminals (see comment on Page 1 of the report). I had mentioned that I had trouble starting the vehicle, but a load test was not performed until after I had reminded the service department about my request. The battery indeed tested low and was replaced. Since I specifically mentioned this issue at the time of drop-off for the appointment, I feel it should have been done without needing a reminder.

billross

Jan 12, 2014

A couple of years ago we bought a new 2012 Ford Escape. At that time I carefully researched Escape prices at Minneapolis-area dealers and found that Superior Ford had the best price. And the price was a no-haggle price that was published online on their website. We were very pleased with that purchase.A few weeks ago, I was finally in the market to buy my dream car, a brand-new 2014 Ford Mustang Shelby GT500. I didn't even bother to look anywhere else, I went straight to Superior Ford. They didn't have one in stock with the options I wanted, but they were able to locate one with exactly what I was looking for at another dealer in another state. They had the vehicle shipped in an enclosed trailer directly to my driveway! Based on what other people have reported paying online for similar cars, I feel I got a fair price. Overall a very smooth, painless purchase.

Sazi42

Jan 1, 2014

THE WORST place ever. I went in because my fan stopped working, therefore no heat in my car. Not to mention it is below zero out. Instead of wondering how to fix it, he mentioned to me that he couldn't even look at it until Monday ( 6 days from then) and that they were closing early that day (New Years eve). My car is brand new and under warranty and I asked if I could get a loner til it was fixed. He told me I couldn't unless I paid for it. So I drove away in the cold all the way to new Prague Ford where they were more than happy to help me out. I highly recommend New Prague Ford who saved my day!!

fxwg2

Dec 30, 2013

I am pleased with my experience at Superior Ford. It was a busy day for the dealership, but the waiting times were not to bad. Robert Powell is an excellent sales person in that he made the customer feel comfortable. I would absolutely recommend your dealership to any possible customer.

Kenrivers

Dec 9, 2013

I walked in the door and was greeted by Ron Powell explained to him what i needed he sat me down make a long story short took care of me i was able to drive home with a vehicle for my wife it was a surprise for her and she was overjoyed. Ron did an awesome job of making me a happy customer. only thing is i noticed a chip in my windshield later that day i did not notice it earlier and was told i had to put it on my insurance. probably my fault because i did not notice before i left the lot. i told Ron about it he went and asked somebody and thats what they told him. not Ron's fault whoever he reports to said they couldnt fix it i had to run on my insurance. besides that totaly happy with my experience. Thanks

arlene46

Dec 8, 2013

ALL MY QUESTIONS WERE ANSWERED AND ISSUES ADDRESSED. EVERYONE INVOLVED WAS VERY HELPFUL. SALES PERSON, DENNIS, THOUGHT OF SOME THINGS I HAD FORGOTTEN TO ASK ABOUT, I.E. 12V PLUGIN, TRIP METER, ETC. THAT ARE NECESSARY FOR MY JOB.

athenatitancharile

Nov 26, 2013

Just love this vehicle......I really liked the way they did everything to get me into a new vehicle and everything went fast. I did not have to sit long for paper work to be done. Thank you

BRADLEAH123

Nov 25, 2013

We love our new vehicle and are very happy with the customer service we got, thank you for all your help, we greatly appreciated it :-)

rcgilles

Nov 20, 2013

There is not much to say. Everything went smoothly, people were friendly and I got the vehicle I wanted. I purchased the 7 year 125,000 mile extended warranty. Only negative thing I could say is that the basic warranty of 3 years 36,000 miles is not very good.

RangerBob

Nov 18, 2013

Thanks for emailing the inventory, every month I keep looking and finally went in and bought a new truck. I have bought new Ford trucks in 84, 95 and 01. And they keep getting better. The new truck is a thing of beuty, can't wait to show it off to all my friends. Thanks for logging all of our I phones into the system it works great, and I know i will be safer driving without a phone in my hand. Great jod Ford. Thanks Bob

jackiet

Nov 14, 2013

Thanks for all your help with my car. You guys always help with all my needs

Bob obele

Nov 11, 2013

We stopped in to "just look"! Ruth was super friendly & knowledgable as was Mike:) we ended up leaving with a BEAUTIFUL new Explorer! We love it. Everybody in the place was friendly. The finance guy,Dan was also great. There was absolutely No pressure to buy. That is the way to shop! Thanks Superior Ford for the great experience.

superiorford

Nov 1, 2013

We started working with Derek for trading in my 05 truck for a new small SUV for my wife. With the rebates offered on the 13 PU we opted to replace it rather than changing my lifestyle with a smaller vehicle. Derek was very patient and helpful as we made that adjustment.

gloria14

Oct 28, 2013

Very accommodating to me and my family. My sisters and my daughter were with me for support in buying a car on my own for the first time since the passing of my husband one year ago.

Jim

Oct 25, 2013

Our salesman John was very friendly, helpful, honest, and patient as we checked out several cars before purchasing a very nice pre-owned Taurus (2008).

djschultz

Oct 21, 2013

I leased my previous vehicle from Superior Ford (working with Ruth Chase at that time as well). As with my last lease, Ruth and everyone at Superior Ford were excelent and exceeded my expectations from a customer satisfaction standpoint. I would highly recommend their dealership to others.

Verne06

Oct 21, 2013

They were able to get the vechicle I wanted even though they had none in stock. The price was better than other dealers at the time.

dhatch

Oct 20, 2013

My son and I had a wonderful experience in purchasing a vehicle at Superior-Brookdale Ford. Our sales person was friendly, he listened closely to our needs and he found the perfect vehicle that matched everything that was needed. I would definitely recommend this dealership and will purchase my next vehicle here as well.

4peterzen4

Oct 4, 2013

Derek has always been very special and helpfull to us. We bought 2 cars from him when he was as brookdale ford and we followed him to Superior Ford.Derek is very knowledgeable about the vehicles we looked at and took to time it took for us to make a decision.Derek did everything he could to get us the price we could afford.

davidm1965

Oct 2, 2013

I contacted Ruth via the website after choosing a car from their inventory. Ruth made the process the easiest new car purchase I have ever made.

dbengtson

Oct 2, 2013

Ruth was pleasant to work with and answered all my questions and worked to get me the best deal that she could. She stayed late past her normal work time so I could come in and sign the paperwork and pick up the vehicle which was much appreciated.

Ford Lover

Sep 26, 2013

My wife and I are returnees to the world of Ford, and can't figure out why we left, briefly, for another make of automobile. We LOVE our brand new 2014 Escape and have great appreciation for the folks involved in our buying experience. We had FUN, largely due to Derek, we did not feel pressured, we were comfortable, and we treated with dignity and respect. We expect to have a long and happy continuing relationship with Superior Ford.

Curtmeiers

Sep 25, 2013

My experience at Superior Ford was excellent. Ron Powell was very responsive to my inquiries and had the vehicle and paperwork all ready to go and it was a very pleasant shopping experience. I would definitely recommend Supior Ford to my friends.

Ak47

Sep 12, 2013

Unfortunately numbers didn't crunch right so I wasn't able to drive off in the mustang I was looking at. The dealer was knowledgable but gave a little back talk after my friend looked at the car. Wish I could've drove off with it.

rbahr_99

Sep 10, 2013

The experience was great. Denny listened to what I was looking for and presented all available options. He went above and beyone and other sales person I have had. Great work Denny! I will be sending friends and family your way.

duck

Sep 5, 2013

Just purchased a 2014 Escape ordered to my specifications. Love it! It even came in two weeks earlier than expected. Whole process was great. Was not happy with their trade-in offer.

1bigdong

Sep 4, 2013

Derek was great guy. Very helpful and knowledgable of the product he sales. help set up the sync system and explained the different features of the vehicle

John

Aug 29, 2013

Our new car purchase event went extremely well. Everyone was courteous and friendly. My wife and I both enjoyed working with our salesman and finance man.

Wheelsm

Aug 23, 2013

I purchased my 2007 Ford Explorer from Superior Brookdale Ford back in 2008. Because I drive my truck across the U.S. for business, I can't afford to have any issues on the road. I have always brought it back to them for regularly scheduled maintenance and for the odd repair. The Service Department has always highlighted potential problems and talked through options with me. Repairs are done right the first time. The staff is friendly and courteous. They keep me safely on the road!

sharrir

Aug 23, 2013

We made a mistake in 2003 buying a Chrysler (which we still have). We recently bought a Ford Truck at Superior (we have also bought other vehicles at Superior). I think the Service Department is friendly and always helpful and when we bought our truck the same. I tell you what, from now on its only Ford and only Superior! I wish all dealerships could be as great as yours!

Happy new fusion owner

Aug 22, 2013

I sent in on a vehicle that I know they did t have. With in about 10 min Derek got back to me and found the fusion that I wanted at the price that was right. Two days later I went in to the dealership for the first time and picked up my car. Before I left Derek made sure that I understood everything about the car. Thanks.

Michael G

Aug 19, 2013

Just bought a new 2014 Focus. John U was an amazing sales consultant. Very professional, respectful, took out time to answer all questions, never made me feel pressured and showed excellent customer care. I highly recommend him if you are seeking a new Ford!!!

Bridgetmezz

Aug 17, 2013

This was the fastest and friendliest experience to date. I was in and out of the oil change with a car wash in under 30 minutes.

patschmidt

Aug 15, 2013

Dan and Don were really easy to work with and we worked out a deal in a timely manner. Very good and quick. Thank you

Lmbrjack98

Aug 11, 2013

Needed service on my F-350...turned out I needed an engine replacement. Things were handled great, the service writer (Stephanie) had my interest in mind and kept me advised of what was happening. The end result was good...kudos to all the service personel that worked with me....Thank you. Elmer Frestedt

B Post

Aug 10, 2013

Just picked up a new 2013 Taurus and my salesman Michael White was a pleasure to work with. I would do business again. Thanks

swan1531

Aug 5, 2013

Ruth was very nice and easy to work with! I would recommend her to anyone buying their first car. She walked me through the process, and I am very happy with my new car.

C. Adam

Aug 1, 2013

I lived in CA and found the vehicle I wanted online at Superior Ford. First time for me buying a car sight unseen and Stas made the process pretty painless. They sent over photos, did a walk through video so I could see the car in detail. I also wanted an objective set of eyes on the car so arranged for a local auto shop to do an inspection. They were willing to have the car looked at and even drove it over to the auto shop for me to get inspected. Buying remotely isn't ideal but they did a great job to make it pretty painless. Only wish is that they would coordinate shipping. Some dealers do it some don't but that would have made the process easier for me. Other than that happy.

J Ritter

Jul 29, 2013

Great service, friendly staff! Awesome price nobody around could beat. What a great deal!

GailDieleman

Jul 23, 2013

needed mileage based service and suspected rear brakes. Inspection verified brake work required and that battery was failing load test. Dealership delivered me back home, work was done about five hours later and total cost (thanks in part to email coupons) was less than I had anticipated. Appointment was easy to make on the internet and service representative was very good to work with.

Larry K

Jul 22, 2013

I bought a 2013 Focus and it as an excellent experience.

marybez

Jul 18, 2013

Derek was very helpful from the time I first contacted him on the internet right thru to the end of the sale. We drove 2 1/2 hours to see the car and didn't get to the dealership until after 7pm. Because of this, we were there until past closing and everyone was very courteous and friendly even when it was late. Thanks for a great experience!!

makousky

Jul 15, 2013

So I first spoke to Denny Ness. I later sent an offer amount and an expectation for my trade. I got no reply from him (although I checked to make sure he was in the dealership). I would have at least expected a reply indicating that the car simply could not be sold for my offer amount.I later communicated via online chat with Derek, who was nice but rather overwhelmed me with details before he cut to the chase and said he couldn't offer a lower than advertised price on the car.Finally I came into the dealership and dealt with John who is nice but kind of uncomfortable & awkward (is he new?). I realize you have trained your sales team in a certain process, but the "I'll buy today"_________________________ is an odd pressure to place on somebody before an agreed upon deal is reached. I wouldn't sit around for 45 minutes just to work a sales person and then leave because I was just checking pricing. John said he needed that committment to talk to the sales manager to let him know I was serious. Honestly, your sales manager guy has to sit there all day regardless of when I commit to buy. And then for me to be told "ok you won" when I had asked for +$800 on my trade and they countered with +$500. That's not really winning, it's a concession. So basically what I'm saying is that the sales techniques are somewhat off-putting and pretty stereotypical of what everyone expects from a used car salesman.The finance guy was fine. I may be back to discuss the extended warranty with him after checking with the Honda dealershipI like my car. But of course I would not come back for ongoing service so I see this as a one time shopping experience. Not great, not bad. Just glad it's over.

Rory Johnson

Jul 12, 2013

I went in on a Monday to look at cars I spoke with Jordan online and talked to Derek when I got in to look at the cars. Derek was very patience with my wife and I. He showed us 4 cars which he opened up and let us play with them as long as we wanted to and he knew we where not buying a car that day. On Wednesday I went in and spoke with Jordan and he was great. Took us out in the 2 cars we had narrowed it down to. He was able to get me in the car I wanted and get me a grerat deal on the payments. I would buy another car from either of them in a heartbeat. The other side of the coin I went in a day later and spoke with James in service. I got there late and he was still able to get my tire fixed. Which I really appreciate. But after I explained to him I found a nail in the tire he said I would have to buy a new set of tires. This nail had to of been in the tire for a very long time. The was rust all around the nail. Now for them to expect me to buy a new 1000 dollar set of tires a day after I bought the car for a problem that the car had before I bought it is a little ridiculous.

blarson729

Jul 11, 2013

Christian was very professional and honest. He handled the process very efficiently, and did not waste my time in any way. Dan in finance was equally efficient, and was able to steer us through the loan options and paperwork very quickly, and save us some additional money. The vehicle was in great shape and Christian did a nice job walking us through all of the features.

Joanie Olson

Jul 9, 2013

I love my yellow Mustang, and its always been well taken care of, when being serviced by the folks at Superior Ford!!

Smith family

May 9, 2013

I went to three other dealers before stopping at superior. Wow, the customer service that Michael and Derek was top notch. They made us feel great. Thanks

Mike

May 4, 2013

Just picked up a brand new Ford Fusion from Superior. Jordan my sales guy did a great job. Thanks

Happy Customer

Apr 25, 2013

After Shopping several other dealerships we found their service to be exceptional, and the price was better than we expected. We will definetely be buying the rest of our cars from Superior Ford.

Anurse

Apr 9, 2013

If you are looking for a dealership that is not just concerned with selling you a car and cares about their reputation with good customer service go there.

2012fordedge

Apr 1, 2013

I seriously can not believe the high reviews of this dealership. My wife and I found a low mileage Ford Edge on the internet so we stopped in to take a look at it. We didn't like the ride of that particular car. We found another at the dealership that we liked. After trying to negotiate a price with one of the salesman, we went back and forth and finally he (D. Jones) hung up on my wife and told her he would not do business with us. We finally agreed to a price with the used car manager (Jeff Halsne). After we had purchased the car, we had two issues that we wanted addressed. When we bought the Edge there were no license plates on the vehicle so we were issued a 21 day temporary license. On our way home, we noticed that the car was pulling hard to the right so I contacted Mr. Halsne about this issue. In the meantime, I found the tire pressure in the front right tire to be 10 psi lower than the other three. Hats off to the pre delivery inspection crew on that big mistake. No big deal, I was think, I fixed it rather easy but there's no excuse for missing something so elementary. In the meantime, an area of paint on the front bumper is bubbling and flaking off so once again, I contacted Mr. Halsne about this. Next thing, our 21 day permit is now about ready to expire and we still are without license plates. After contacting the dealership once again and getting more of the run around I contacted Mr. Halsne again and he told me we would mail them to me. With already expired registration I advised him to overnight our plates to us. That was on a Thursday afternoon. It is now late afternoon on the following Monday and we still have no plates so I contacted Mr. Halsne AGAIN. He commented to me that I was the worst customer ever and he now refuses to address the issue with the flaking paint off the bumper. Bad customer? I don't think so I just expect that when you give me your word on something, you will step up to the plate and follow thru. I'm 100% positive that they thought I was a good customer when they happily cashed my check at the bank!! In my opinion to ALL, no matter how good the deal may seem, just do me a favor....SKIP THIS DEALERSHIP. save your money and purchase a vehicle from another dealership!!!!!

NorthernChord

Mar 13, 2013

Quite frankly I'm surprised others rated this place so highly. My mom and I showed up to look at a 2013 STX Ford F-150. We were really interested and simply shopping around to see what the best deal was. When we arrived Mr. Bad smelling cologne guy was the first person we ran into. He asked us no questions, we basically had to keep the conversation going. It was like he didn't know how to talk to us. Not the best customer service. He was more concerned about the color of the truck rather than telling us about the truck. I don't care if "in the sunlight that truck is PURE tuxedo black." I want to know about the truck! That was just part of it. We told him the ballpark we wanted to be in for monthly payments, to which he basically packed up and practically walked away from us. He said there was no way we were going to get payments in that price range, even though we had gotten deals from three other dealerships in that price range. We were very unhappy with the way he regarded us at this point. He basically was acting in a way that said "You don't have as much money as me, therefore I'm better than you!" In short, we were very unsatisfied with the way this dealership treated us. We felt disrespected and that they had treated us like we were idiots. Won't be going back ever! Next time I'm looking for a truck, I'm going to Morrie's Minnetonka Ford!

Ryan VanLengen

Feb 23, 2013

Derek was great, very professional and easy to talk to. I'am from out of town and the body shop did a great job on a door ding while we grabbed some lunch. This is the first time I have purchased a car that I found online. I had a great experience and will be shopping at Superior in the future. My wife loves her new Fusion!

jaloewens

Feb 11, 2013

Mr. Walters Listens well To the requests and keeps you informed on the progress, Thanks, I started going to Brookdale Ford when they opened I think it was in the mid 60s and then to Brookdale Suoerior.

pilgrim35

Feb 10, 2013

The service was prompt. The staff was instructive and friendly. The waiting area was clean and pleasant. The service advisor clearly described what they would be doing and the what were the results of the service.

Kcbeankc

Feb 7, 2013

Stephanie service was great! In my mind she went above and beyond helping me select new tires. She made sure that any maintenance or issues with my vehicle were taken care if, without pressuring me into extra. I will absolutely have her handle all future vehicle needs and am happy to refer friends to her.

phil0422

Feb 6, 2013

Not a great selection on vehicles and after my oil change package is completed I will not be returning to the dealership for a vehicle or service due to poor service in the past.

whirlie54mn

Feb 6, 2013

I received a coupon from Morries and have been in the past able to use any competing coupon. When I went to redeem it the clerk said she could not take it. It was not her fault as that is what she had been told. Needless to say, I went to a manager and he did an override. If in fact coupons are no longer being taken, then I should have been able to use this one and in the future not able to use them. If there is no knowledge of a change in procedure then AFTER the fact that the oil change was done does not sit well. I am very pleased with the service I received and my problem was handled in a very professional way.

cookingwithtim

Feb 1, 2013

I have bought a total of eight vehicles from Superior Ford. I have always taken the vehicles to the Superior Ford Service Center and have never been disappointed. The service advisers and technicians are the best in the industry and I will continue to bring my business to them.

joshopiola

Jan 30, 2013

We had a tremendous experience and would highly recommend our friends to to go to superior Ford. My wife and I loved the experience and the value and service we received.

jontrautz

Jan 27, 2013

Steve,I brought my vehicle (20k miles and still under warranty) in for a noticeable vibration when speeds of 55 mph or higher were reached. They recommended a front end alignment and rotate/balance of tires for $182. I paid my bill and asked the service person before I left the facility if anyone had driven the car after the work was completed. I was assured it had been. Drove the car and the same issue was still there which the service person confirmed when I returned with the car. I think what upset me the most was that it was pretty obvious that no one had drive the vehicle and just assumed the work done had fixed the probem. Turns out that the problem was a bad bearing in the rear drive shaft which was eventually repaired at your facility.Superior Ford did give me back half my money from the initial repair and also paid for a rental on my return visit.My issue is that this was my first visit to Superior Ford were a repair required more than just fixing something which was obvious (seat belt wouldn't retract). This does not bode well for the troubleshooting capability of the repair persons at your facility in my opinion if someone can't even bother to drive a vehicle after suppossedly repairing it. That's pretty fundamental diagnosis procedure.

Happy Customer

Jan 23, 2013

This place was very attentive. I had a newer car dealer, however if he did not know something he would ask and find out for me right away. Great experience!

jawtew6872

Jan 19, 2013

James was very friendly and detailed. I will be in again to get future maintence done. I will also recommend him to friends and family.

joeysvelasco

Jan 19, 2013

John was very patient with us,never interrupting our concerns,answering our questions with an honest and professional attitude.gave us some snacks showing his concern since we haven't had our lunch yet.he diligently explained all the features of the ford escape.thanks john,good luck!mr.jonathan velasco

Eblair0318

Jan 17, 2013

They where great. I would recommend them to anybody. I will be back. I thought they treated me like I was part of the family.

RalphCook

Jan 12, 2013

The buyin experience was extremely good. The Salesman, Ronald Powell, was friendly, attentive and knowledgeable. We would ertainly buy from Superior Ford again and if possible have Ron as our salesman.

IBS517

Jan 10, 2013

I have had service once since purchasing new. Only an oil change, but was less then impressed. The tech doing the oil change indicated he was not a fan of Fords and would never own one. I told him of concerns with a stutter while towing, a know eco-boost issue and he acted like he never heard of it and passed it off as a non-issue. I also talked to the body shop manager and showed him some paint defects, he took pictures and said he would send them in to Ford to see if it was cover. About a week later he called back and informed me that the stickers were in and I need to schedule a time to drop the truck off for repair. I questioned why a needed the stickers since the repair was not near the paint defect. I asked to confirm I get a loaner and he said no. I told him I had an issue with buying a new truck and not getting a loaner for a warranty repair. Another service person contacted me days later, appoligized about the loaner and said I would get a loaner. I have not had time to get the appointment scheduled at thiis time. I typically buy a new vechile every two years, I do not see buying from Brookdale again unless the customer service level is raised substantially.

Travis Stifter

Jan 9, 2013

Jordan did a great job in walking us through the process and helping set us up with the F150 with all the options that we wanted. They made sure we gave us a great deal and made sure we were able to take advantage of all the incentives which helped keep the price down in our price range. Dan in Finance also was very friendly in explaining the financing and the experience with both was a very pressure free buying experience.

hwachholz

Jan 9, 2013

Great job, fast and efficient, it didn't take more than 15 minutes, plus they gave me a wash very informative as to how my car is performing

jdcvccm

Jan 8, 2013

They were very good at keeping me up-to-date on the status of my car. I was pleased with the response I received from the service department.

kathypeck

Jan 8, 2013

Ron was enthusiastic and willing to deal for the VUE. I did however take it to my mechanic and found some issues that need repair. It is leaking oil and had a bad coupling. this will run around $ 1,000 to fix. I do not know if Ron knew about this because he didn't seem to know much about the Saturn in general.

Ericelwer1

Jan 3, 2013

Thank you Ruth for a great buying experience once again! We will be recommending you to our friends and family. A a a a a

KevinBieganek

Jan 3, 2013

I recently purchased a used vehicle and needed to purchase a spare ignition key. The service department was pleasant to deal with and the customer service was above average. Thanks!

Matt Cullen

Jan 2, 2013

Overall a good experiance

listerl

Jan 2, 2013

The dealership was great especially Sales Associate Ron who helped me in my decision making.He listened and asked question to the type car i wanted and in the end i felt good purchasing new Ford vehicle and would recommend to all my freinds and relatives.Dealership was very professional and well maintained.

b&v

Dec 30, 2012

The service personnel in the quick lube area were very helpful and friendly. Was surprised to receive a car wash and didn't even have to ask for it! Always a pleasure to have my truck serviced at Superior - Brookdale Ford.

MARTY DAHL

Dec 30, 2012

Our problem with the F250 was addressed and what it could be and was, was right on and it was fixed within the time frame quoted by James. Very Professional and much appreciated. Marty Dahl

Wayne Floan

Dec 30, 2012

Mike White was very friendly and straightforward . Being non pressured makes the buying process for me pleasant.I'll be back again for my next vehicle.

Bob Herman

Dec 28, 2012

In the 13 years that I have owned my little Ford Escort ZX2, this is the only thing that has gone wrong with it....the thermostat went out and had to be replaced. The good people at SuperiorBrookdale Ford were fantastic with their service and friendliness. I highly recommend these people. They do an excellent job. I will definitely continue going to these people over the next years and hopefully will be in the market to buy a new Ford vehicle very soon.

dennislnelson

Dec 27, 2012

Both Chris and Jeff were very friendly and informative. I enjoyed the buying experience, the only little kink was not having the remote starter ready when I bought the car.

Barry Doerscher

Dec 26, 2012

Ruth was our sales rep and we really enjoyed her. Great lady to work with.

witherilljk

Dec 26, 2012

I really liked the efficiency and quickness of the service I received the other day when I came in to get my oil changed. I had my grandson with me and it was great that I could just come in drop it off and in about 15 minutes received my van. washed and ready to go.ThanksJoe

Princess2505

Dec 22, 2012

The ratings I gave in no way reflect the people I worked with. From sales, the manager and the finance person, they were all GREAT people.Buying a car for me is like having a root canal only my dentist numbs me so I don't feel anything. I hate it and do it only to keep my life going. I never feel like I am getting my money's worth, it is like bending over and hoping it doesn't hurt too bad. We have had a dot com bubble, a housing bubble, a student loan bubble, when are we going to have a car bubble? For what I paid for that car I could have bought a livable 3 bedroom 2 bath home in Arkansas with 10 acres. Unions suck the life out of this country. The reason I bought from you was because you didn't take the bail out money. I will never buy another GM (Government Motors) vehicle. My other pick would have been a Toyota because they are non-union. I just happened to be talking to a mechanic that works on all types of vehicles and he said Ford has come a long way improving their vehicles and Toyota's have gone down and recommended that I buy a Ford over Toyota. The vehicle didn't have MN features. Like heated seats (cloth or not), electronic start, those should be standard on all vehicles coming to MN. As a matter of fact, the vehicle I purchased for the price doesn't have near the upgraded features my other car had. I guess this is the new norm for America. Pay more, get less. Just a hint:Stop insulting my intelligence by referring to a car purchase as an "investment", it is a liability from the second you sign on the dotted line. Just hoping this makes it long past it's purchased extended warranty.

Go_4_iT

Dec 21, 2012

Greg, the service advisor was extremely friendly and helpful, and they fixed everything! I'm so happy to be back in my 2013 Escape! I love that little thing!

sue Fraboni

Dec 21, 2012

I thought there was an issue with the car warm up noises. The service department did a thorough check and assured me that it was a saftey feature and was normal. Very respectful and helpful.

CaptainHoss

Dec 19, 2012

I had a price range that I had in mind, thinking that I could only buy a used car in that range. I was extremely happy that I could get a new car in my price range instead a used one.

sully

Dec 19, 2012

had a good expeirience at superior ford. would not hesatate to buy antother truck there

Cotts

Dec 18, 2012

My wife wanted a smaller car since our kids are all grown and mostly out of the house. Mike White was very honest and professional as he showed us options that Ford had for better mileage cars. We settled on a new Focus with a few bells and whistles and my wife couldn't be happier. Working with Mike made the experience very comfortable for us and recommend him as highly competent salesperson.

MJCotton

Dec 18, 2012

Mike was very open, honest and professional with us as we looked at vehicles. I liked the fact that he wasn't pushy but just very attentive to what we were asking and what we were looking for. Mike is a great asset to your company.

pinkmaija

Dec 18, 2012

My husband dropped off the car in the morning, and gave them his cell phone number to call when the car was finished. Several hours later he got a ride back to the dealership and waited for the call that the car was done. He waited an hour. Finally he went looking for assistance - and the car was done. No one bothered to call him. In fact, they called my parent's house's phone number - a number I have had to correct them on 3-4 times, as I haven't lived there in 7+ years. Boooooo!!

Focus Buyer

Dec 17, 2012

Their low key approach made the decision making process very easy

Manny

Dec 17, 2012

Purchased a new vehicle. The sales person was very knowledgable of the automobile. He took his time showing us different auto options and was very patient during the sales process.

TConnors

Dec 17, 2012

I had no appointment. I used the Quick service lane for an oil change and standard service check. I drove right in, they worked on my Explorer right away. I was back on the road within 45 minutes. The technician even moved my Explorer closer to the cashiers window for me (I walk with a cane) while I was paying for the service.

Ginny

Dec 15, 2012

We had an excellent experience the other day when we purchased our new Explorer at Superior Brookdale Ford.

Brian Nack

Dec 12, 2012

I was looking for a used vehicle which brought me to Superior-Brookdale Ford. I felt no pressure and all of my questions were answered. Ronald went out of his way to see that I felt comfortable with my choice and any concerns. I felt that the price was fair.

slppanthermom

Dec 9, 2012

Service is always timely, efficeient and even if there are issues, they are resolved cheerfully. I have always brought my escape there and will continue to do so

xxxxxx

Dec 7, 2012

I appreciated the LACK of a high pressure approach. Alternatives (e.g.6 vs eco boost) were presented very well. I eventually had a concern about consumer report's rating on reliability and was given the opportunity to talk to the guy in service who also gave me the information I wanted on the 6 vs eco boost. Overall a very positive experience. Excellent followup also. The only negative was finding the car that had the features I wanted. Eventually had to take one with more expensive wheels but that is the luck of the draw I suspect.(--my wants vs available inventory in the area.) Overall a good experience. Even my wife (who HATES car shopping and was involved at the end) said "that was actually pretty easy".

casinojoe

Dec 7, 2012

In for oil change and tire rotation. In and out very quickly. Work was begun immediately. Staff was very efficient and offered a car wash.

bookcrazy

Dec 4, 2012

In 2009 I bought a new Ford Focus from Superior Ford. They had excellent customer service, and were the best price I could find, with the options I wanted. Over the next 3.5 years, I had my car serviced at Superior Ford, as well, and everyone from the mechanics to the front desk was unfailingly helpful and cheerful. When I decided it was time to trade in my car, I checked other dealers, and again Superior Ford had the best price for the options I wanted. The customer service has remained excellent, and I expect it to continue over the next years as my new car is serviced by them.

Fishguy

Dec 4, 2012

We received an offer in the mail and upon calling our saleslady she told us it might be a good time for us to explore a new vehicle. After a visit with her that evening we agreed with her. We leased a '13 Ford Edge SEL. We have done business with Superior Brookdale Ford for over 20 years with the same sales lady. Our experiences have always been professional, and very pleasant to deal with. Everyone we have met at this dealership is great. We want to thank Superior Brookdale Ford for their continued service of excellance.

Very Happy

Dec 4, 2012

Ruth helped us get into a lease with a brand new car. She was very helpful. We enjoyed her very much, she was kind and professional. We are very happy with our new Ford Focus! Thank you to everyone at Superior Ford.

Sassaygirl

Dec 3, 2012

Your people their are so friendly Ray G. Ron and the finance guy that had the broken neck sorry forgot his name. Was the best time I have ever had buying a new car. Good place will pass the word

kkemmerling

Dec 3, 2012

I have always received excellent customer service from Superior Ford, from buying my original Ford Focus in 2009, through all the service visits in the last 3.5 years, to trading in my Focus for a new one. I did check other dealers for price and options, to educate myself, but Superior Ford was again the best price, as it was in 2009. I have no doubt that the customer service will continue to be excellent through the next several years of service on this Ford. Every individual I have dealt with at Superior, from the reception desk to the mechanic's station has been unfailingly cheerful and helpful. Ray was very helpful and informative while reviewing my options, going through all the different features on the car, and answering my questions.

sportsguy

Dec 1, 2012

I was very satified with the purchase process at Brookdale Superior Ford. I had researched purchase prices at various twin city dealers and found Superior Ford to be one of the lowest priced dealers. Mike White (sales) was very helpful throughout the sales process. The Focus model they had was just the car I wanted and made buying easy. Paul

MNJPR

Nov 30, 2012

I feel I had a good experience in the purchase. The trade was a bit lower than all the research I did, but it turned out to be a fair price. I did not feel pressured to buy and was willing to walk if we did not come to a fair trade value.

Barb-

Nov 29, 2012

My son and I visited Superior Ford looking for a vehicle to replace two 2006 cars; a Subaru Sport and PT Cruiser. My husband no longer can drive, so we wanted something a little bigger that he could get in and out of easily. We looked at the Escape, but it was not to our liking, then the Edge. I edned up leagin rather than purchasing the vehicle. John Uhde was very helpful and patient with us and our questions. We had purchasedan Aerostar in 1995 and drove it for 11 years. Love it ! The Edge seems to be a great fit for us. Thank you.

Sailor Girl

Nov 29, 2012

Our new car purchase experience went very smoothly. We had a friendly, educated salesman. He was efficient during the entire process, didn't make us feel pressured, and assured us he would continue to keep us VERY satisfied with our purchase, even after we drive off the lot with the vehicle. Actually, I just had a lady come up to me this morning at the gas station, asking if I liked my new car. She said she was looking at the Northland editions....I told her to call Jeff at Superior Ford. She took down all the details. I hope she calls him - she won't be disappointed.

Barbara DeMay

Nov 29, 2012

We were pleased wit the friendliness of the staff and their patience answering various questions. Calvin and John both followed up by phone the next to answer any additional questions. I think I'll be very happy with the Edge.

ladyrose73

Nov 29, 2012

My 2001 Ford Taurus had a large estimate for repair. It will not be feasible to fix it. Everything about staff was great, including Cashier.

Warren Rolek

Nov 29, 2012

I was VERY disappointed when I came to pay for the service provided yesterday. I was told that the program of accumulating credit for services paid for had been discontinued and I lost $40.00 plus that I had anticipated. You could have let my balance stay until I used it. You wiped it clean. Therefore, I will take my business elsewhere. I drove 200 miles round trip because I had credit with you.Warren Rolek

escape

Nov 28, 2012

they very nice and help ful And friendly They took very good care of us

KLM/LCM

Nov 27, 2012

I went in to get my recall fixed on my escape and ended up buying a new escape that day!!

Airborne

Nov 26, 2012

Thank you finding us a new car...................................................

in need of vehicle

Nov 26, 2012

we enjoyed the overall experience of talking to our salesman and test driving a couple of different cars. All questions were answered and we felt no pressure in our decision making.

Ticktock -( I love clocks) s

Nov 26, 2012

I was treated like a king by everyone I met at Superior Ford. No high pressure . That always turns me off. Buying a new car from them was easy and I feel I got a good deal. They have been very helpful. Thank you. I couldn't have asked for a better salesman . Mike White is the best in my book.

kb416

Nov 26, 2012

my husband and I both were very pleased with everyone we talked to regarding a new car purchase, we did not feel pressured in any way. We walked out feeling satisfied

christa.mckibben

Nov 24, 2012

I think that was the best experience I've had at Superior. They were friendly, quick and found the problem. The price ended up being less than expected and even though I declined a particular service they did a work around so it wasn't as bad. (the back windshield wiper was broken and hanging down and they put a nut and washer in to at least keep it in place) Also, the guy who drove me home. I think his shirt said the name Dick on it, was very nice and friendly too.Thanks,

Do not have one

Nov 21, 2012

I have purchased 2 new ford vehicles from Superior Ford this year. The first was an Edge the second a F-150. I went back because of the excellent treatment I received from their salesman Matt Westberg. I am now disenchanted with Superior. They had very poor service the second time around and did not live up to their promises. Mr Westberg promised me floor mats because of the poor service I received the second time around but evidently the sales manager didn't approve because of no due bill written up. Mr Westberg is no longer with them and now I am without floor mats. I still believe in peoples word but evidently they do not. I am also displeased with the F 150, not getting the mileage as stated. My GMC was better, wish I had it back. Unless I get some type of satisfaction this will be the last Ford I buy and will not recommend Ford products to others.

bgeorge65

Nov 20, 2012

From when we had arrived Dave did a great job showing us the vehical, going for a test drive, and the final sale of the vehical. Never once did he seem pushy or not interested in us as costumers. Thanks for the job well done!

firstFord

Nov 19, 2012

Just bought new Ford Focus ST from Superior Brookdale Ford and had a great experience. My sales person was Al Pryor and he was a joy to work with, knowledgable, found the exact car we wanted, had it at the dealership in two days. Could not have gone better. Would recommend Superior-Brookdale to anyone.

Satisfied Customer

Nov 19, 2012

Just purchased a new 2013 Ford Escape. The salesman, Roy, was easy to work with and make the whole experience favorable.

esimonson

Nov 19, 2012

Ron was a good salesman, I test drove several vehicles, he was not pushy or aggressive, he let me take my time to make up my mind. The finance guy (i forgot his name) was also very frieldly and professional, they made the whole process smooth, easy, and relatively fast.

casinojoe

Nov 15, 2012

Easy to get appointment, work done very quickly staff was friendly and fully explained work procedure. Caller explained work to be done and gave full details on cost of repair.

300spartans

Nov 14, 2012

Great group of people. sales team friendly and engaging. very positive experience. Ultimately I bought the vehicle from this dealer due to my experience during the sales process. Whether I received the absolute be price is hard to say but I felt well taken care of and not pressured. Extremely happy with Superior Brookdale Ford

Looking for Better MPG

Nov 13, 2012

I was very pleased with the pricing and service from Jeff Chalin regarding my purchase of a new CMax. He was professional and a gentleman throughout the process.

Car Buyer

Nov 12, 2012

The prices at Superior are unmatched in the Twin Cities area. The entire process was hassle free and there were no tricks anywhere in the process.

chamy

Nov 12, 2012

I recently purchased a 2013 F150. My experience with the process was just what I expected from this respectable dealer. Strong inventory and very courteous and knowledgeable staff. I would buy another car from this dealer.

castleel

Nov 11, 2012

Staff was friendly and respectful. Oil change, tire rotation and transmission fluid change was done quickly. Overall, had a great experience. The bill was a little more than I was expecting. I didn't realize my free oil changes had run out.

Fusion Buyer

Nov 9, 2012

I was in the market for my first brand new car. Reseaerched and talked to a lot of different dealers. I noticed right away that Superior had better reviews than a lot of the others and even when I received quotes, their prices beat everyone else. I worked with salesperson Ron Powell and he was very courteous and professional with everything. I didn't feel pressured and he gave me all the info I asked for and needed. Even after I was ready to buy and happy with the price, Ron found me an additional $500 rebate that I qualified for. I highly recommend Superior Ford and look forward to doing business with them in the future.

chybaskids

Nov 9, 2012

I just Love you guys & gals there! Everyone is ALWAYS not only nice, as fast as can be, knowledgable as can be at the same time, being very professional too. I brought my Red Candy Edge (I just got in March) for a left turning light that wouldn't go OFF (i never heard og that happening before...)? I thought it was so cute when my service manager called to tell me they didn't have the part... But asked me "did you know your right turning light wasn't working"? Told her I guess I figured that out when I had to HOLD the turning light signal to the right ALL the way home (I was SO grateful whenever I changed lanes or turned left)! I told her the hazard lights worked though!!!ALSO as long as I'm writing 'someone' I'd like to say I LOVE my 3rd Edge - creme brulee, & my 2nd RED CANDY, BUT why oh why aren't you having the 2013 in Red Candy??? And why in the world did I you change the outside side mirrors to the 'icky' little light to let the driver know a car was in the blind area? I HATE it!!! It really doesn't let me know the vehicle is in my blind area until it's way too close! I LOVED the little insert in the mirror because I was the boss of my fate MUCH BETTER! Thank you for letting me give you my feedback!Terri T Neby, Plymouth, MN

rossrdja

Nov 9, 2012

I came in for warranty work.All of my concerns were addressed and I left feeling very confident that Ford is going to stand behind their products.This was my first visit for warranty work and I am very satisfied.

Business Man

Nov 8, 2012

I knew what I wanted and many times in these situations the process can be dragged out and frustrating. The process with Dave and Superior Ford was easy and pain free and i appreciate that. Thanks.

Ranger Owner

Nov 8, 2012

The service was great as usual. The Quick Lane is the way to go for an oil change. Keep up the good work!

Ford F150

Nov 6, 2012

The service on my oil change was OK. The empolyees seem to be lazy and took there own sweet time. Plus they forgot about me in the waiting room? also they forgot to reset my oil percentage on the truck.

Sovin

Nov 5, 2012

Every time I get in my new Explorer a single tear of joy rolls down my cheek. It is so beautiful and I had such a positive purchasing experience to remember along with it. It was fast, hassle free, and fun.

Drag Racing Pro!

Nov 2, 2012

I really just came into loook at the new Escape. I thought the new body style was awesome. I owned a 2012 Ford Focus and was thinking I wanted to get higher off the road. Anyway, I drove out of there with my new 2013 Ford Escape. Love it Love it Love it!!!!

Escape owner

Nov 2, 2012

I have brought my vehicle into Superior Ford a couple of times to be fixed. The always are friendly and professional. They explain what's wrong and give a price before they start any repairs so I can make an informed decision on if I need to get the item fixed at that time, or if it can hold off. I never feel pressured and the repairs are done quickly and I can leave feeling confident that it was fixed correctly.

escape purchase

Nov 2, 2012

We had two good sales persons that helped us Ken ? & Ray Gunderson. Ken let us take our time with testing out different cars he was very helpful & very nice to talk to & when we came back a few days later Ray helped us out & he was also very helpful. We had a good experiece with both of them. The only part we did not like was loosing money on your trade in. That hit us hard!

I have none

Nov 2, 2012

I knew your body shop Mgr., Dennis Steele and trusted him. He introduced me to Matt-Sales Mgr. I appreciated his direct honest, willingness to listen and negotiate our deal. Dave, sales, helpful.

Loobs

Nov 2, 2012

Quick, efficient and outstanding customer service.

jimmr

Nov 1, 2012

I purchased my vehicle brand new 2 years ago and have had it serviced here on a regular basis. Every service has been good but the last one was a little frustrating, I didn't feel they paid attention to all the details and was told they fill all the fluids and checked the tires. 2 days later my low tire sensor came on and I had to fill all my tires. They have been fine since then.

kutznk

Nov 1, 2012

Everything was handled great. People were great, and the service was great.

Ford dealer

Oct 30, 2012

All Pryor was very helpful in my buying experience and I would recommend him to all and any of my family and friends

audadvnc

Oct 29, 2012

Thumbs up to Ron Powell for his assistance in making this purchase painless. He's personable, knowledgable, and didn't try to smother us in snake oil, as some guys in auto sales tend to do.

mplsjim

Oct 29, 2012

I bought a 2013 Ford Focus from Kris Anderson. The process went smoothly and I did not feel high pressure to make a decision. I was especially impressed with the way Kris went through all the car's features with me. I would recommend Superior Ford and Kris to others looking to buy a new car.

Patricia

Oct 27, 2012

It was done quickly and I got a car wash. Thank you

F150 buyer

Oct 26, 2012

We were shopping for a new car. Our sales person, David, gave us lots of options and informed us well about the different choices. It was easy and we got exactly what we were looking for.

2nd car

Oct 24, 2012

I had already compared some vehicles on the internet and decided to look in person at this dealership first. Pricing was very reasonable and Dave, my salesperson, was very easy to deal with...very low pressure and great prices so I bought that very night. It was very fast and the financing rates were great!

f150 owner

Oct 24, 2012

Waited for about 5 min to get someone to help me and my check engine light came back on before i even got home

Hybrid Owner

Oct 23, 2012

The Service Engine light was coming on in my vehicle, so I brought it in for a diagnostic. I was told I needed a part that was on back order, but they would order it for me and let me know when it came in. A month later, I still hadn't heard from them, so I phoned to check in. Turned out they had the part, but had just failed to call me. I told them I was eager to get it installed because I was tired of having the Service Engine light on all the time, so they said I could bring it in that day and they would get it fixed. I brought it in at 1:30pm, waited 45 minutes, and was then told they would need to keep it overnight. They said they didn't have a loaner car immediately, but they would bring me home and call Enterprise to get in contact with me and bring me a car. Five hours later, I still had not heard from Enterprise and was trapped at home without a car, so I called Brookdale Ford back and was told Enterprise closed an hour ago, so it would have to wait until the following morning. At 7:30am the next day, Brookdale Ford called to say they were sorry I didn't yet have a car, but they would try to call another Enterprise. At 8:30am, an Enterprise guy showed up on my doorstep with no warning or call and said he would take me to get a rental. This was an enormous hassle and very poor customer service on Brookdale Ford's part. I understand that they prefer to use rental cars, but they're a CAR DEALERSHIP for heaven's sake: if a rental car isn't available, give me one off the showroom floor instead of trapping me in my house for 18 hours hugely inconvenienced. What a pain. When the car was finally done 24 hours after I first brought it in, I got in it to drive away and the Service Brake System light came on in lieu of the Service Engine light. Needless to say, I'll be going elsewhere for that repair.

Karen

Oct 23, 2012

I had a terrible experience when buying my car. The salesman was new and no one helped him at all (He came from a Honda dealer). When I came to pick up car, he was fired. Now an accountant came out to explain the car. It was not a happy experience. Then the first time I came for an oil change a lady repair person was down right rude and if one of your repair men would not have come over I would have just left. Since then ever time I come in for an oil repair the repair men are wonderful. If they were not so fast and kind I would be at an other Ford dealer.

Seasonal Traveler

Oct 23, 2012

Even though my visit was only an oil change, everything performed was great. Including the car wash both inside and outside my vehicle.

parey

Oct 23, 2012

Rebate issue that the dealer could have easily worked out with Ford Motor Company. The general sales manager refused to help. The sales manager stated that he could get nowhere with the person he was talking to because she was a woman.

cindi

Oct 22, 2012

Drove by Atkin, one Edge in their lot, on to Mills in Brainerd, did not have match for us. Next day to old reliable Brookdale Ford. This will be I think my third purchase from you all, dating back to my first car; a used FALCON, 1970 or so. Had other vehicles over my driving years before coming back to Ford; Explorer, full size van and now the EDGE. Could not be happier with my decision and the buying experience. Thanks to Jeff Chalin, who followed up with personal service to familize me with the EDGE features. I am sure I will continue to have good service from Superior Brookdale Ford. Kudos to Dan for finance assistance and Mike for all the help.

Nonee

Oct 22, 2012

My vehicle was towed in to Superior Ford to replace the alternator. Past service visits have been positive but this time when I was told the car was ready, I stopped in and they couldn't find my key until 20-30 minutes later.

Picky new car buyer

Oct 21, 2012

We bought a 2013 escape after visiting many dealerships. Customer service was the most important piece of the entire deal. Joe and Matt were for most parts the reason why we decided to buy the car at Superior ford. Matt gave a detailed explanation of the price making the deal very transparent and offered a really good price. I highly appreciated this fact and built the trust which was missing in all the other places. Joe offered great service and helped close the deal with all the paper work. Joe followed up after the vehicle arrived and stayed back after hours the day we drove the vehicle out just to make sure we were taken care of!! Matt did an excellent job of walking us through all the features of the car ! Thanks a lot Joe and Matt !! The only thing which would have helped is to have some sort of tracking while the vehicle was placed on order and this is something for Ford company. With factory placed order and leadtime of 8 weeks it was very difficult to track or estimate the delivery dates as we got close to the estimated time of 8 weeks . Joe called us promptly as soon as the car arrived and helped to get the vehicle out of the lot as soon as possible. He even gave us an extra accident kit for my car though he could have just given 1kit for the car that we bought for my wife. The thoughtfulness says a llot and helps build a stronger relationship beyond just buying a new car. Overall a very great experience of buying at Superior ford and would come back to Superior Ford for future purchases.

ellie

Oct 19, 2012

My 2013 edge had no power. you gave me a new battery. Great service.

Not Applicable

Oct 19, 2012

The folks in the Express Lane and the woman that rang me up were exceotional. I can not forget the young man that brought may car around after offering to have it washed, he was terrific, tracked me down in the new car showroom to let me know my car was ready. All were very upbeat and great moods which reflected on their comfort level with management and like of doing their jobs.

Fishing Enthusiast

Oct 18, 2012

Service was prompt and representatives treated me with class. Price was fair.

Steve

Oct 18, 2012

express oil change is a great service, good operating hours

Wayne

Oct 18, 2012

Thus far the best new car purchase we've had, sales persons were courteous, knowledgeable, friendly, we felt very comfortable shopping for this vehicle.

disappointed

Oct 17, 2012

Very poor communication. Poor customer service very arrogant and rude. Will not buy another vehicle from there again and would not recommend to friends or family.

Fusion Forever

Oct 17, 2012

I moved to the opposite side of the city and choose to continue to use Superior Ford because of of the dependable service and friendly people. This service visit was completed about 45 minutes quicker than estimated. In the 4 years I've used Superior Ford service, I have always felt confident I would have no issues once I drove off the lot. I'll be back when it's time for my next oil change!

fusionfan

Oct 17, 2012

I was able to make a same-day appointment for the evening and my issue was fixed. Staff were respectful and friendly and the waiting room was comfortable. I really appreciate the free carwash I get with every service call.

Chuck

Oct 16, 2012

Service Advisor Greg did an outstanding job of keeping me informed on the progress and findings on the service needs on my Escape. The maintenance was performed in an excellent manner. Thanks for an outstanding job by both the Service Advisor and the Technician who performed the maintenance.

SUV enthusiast

Oct 14, 2012

Action by serveice technician for simple oil change was outstanding. Initially, the computer could not locate an oil filter for my GMC Yukon. The serice tech took it upon himself to physically go through the inventory to find the appropriate filter even though the computer couldn't find it. He was able to find the missing oil filter and complete my service. If he hadn't taken that extra step I would have had to return at a later date. Excellent customer service!

Tracer

Oct 14, 2012

Prices were the best in the cities and yet everyone took their time. At no time were we hurried. All options were explained fully and no pressure was put on. We were allowed to make our own decision

grandma

Oct 12, 2012

I just want to say thank you to everyone who helped me buy my new. Jeff was very helpful and understood what we wanted and led us in the right direction. He was pushy and he listened to us. We talk to him on the phone first and he told us what they had and then we went in and talk to him and got the car the same day. When I picked it up he explained everything to me how it work and what to do to make it work.I would not worry about telling anyone about you dealership or to talk to Jeff. Thanks again for everything and now I have a dream car. Mary Voss

MY Taurus SHO

Oct 12, 2012

When looking for anything, especially a car, I do not want to feel pressured into buying something. I purchased a used 2011 Ford Taurus SHO, the car I have been wanting for the last year or two. The gentlemen at Superior-Brookdale Ford did not pressure me at all. They were very informative and kind. I also like how they didn even think twice about little details that I requested, such as fixing a mark in the wheel and some marks on the paint. They could have just told me, what you see is what you get. But no, they kept saying they do not want to sell a car that will make me unhappy over a scratch here or there. I already have decided that I will be purchasing my next car from them in the future.

Daniel

Oct 11, 2012

Jeff Chalin was great! Easy to work with and very attentive to every concern we had.

jgist

Oct 11, 2012

Ron was willing to answer each and every one of my questions before I purchased the vehicle. Also, after I purchased it, he took me out to the car and showed me each and every feature of it. I have seen nicer dealerships, but this one is truly about getting the cheapest price for the customer.

Mrs J.

Oct 11, 2012

Thank you all your company is A+ with my family and friends . I will be back .

chuck

Oct 10, 2012

Fast Accurate Service ----------------------------------------------------------------------

Metabell

Oct 10, 2012

Thank you very much for your help. I was having issues with my radiator, and while my car is still under warrenty you did everything that needed to be done. Thanks form your help.

Steve

Oct 10, 2012

Salesman Ron was fantastic, along with Dan the finance guy. They were both great.

biggymismyname

Oct 9, 2012

My wife and I have nothing but good things to say about our buying experience at Superior. We submitted our car inquiry via the internet and were immediately contacted by Joe Hosch. From that point on Joe helped us with our purchase. The car we wanted was on a railcar in Kansas, Joe contacted other dealerships to find the exact car we were wanted. All the people at Superior did an excellent job. I would recommend them to anyone who wants to buy a used or new car.

Harold

Oct 9, 2012

Service only took two days. Service Manager gave me a ride home and was very courteous, but I would have aappreciated it more if I was offered a loaner car.

Rick W

Oct 9, 2012

He made me feel like a family member . Knowledgeable, friendly, not pushy or demanding . He truly " worked" for me . I came to Superior Ford because of how the dealership treated my son last year, as he picked up a F150 too . You made the process of purchasing a new truck " Painless " !!!

vikings fan

Oct 9, 2012

scheduled appointment online for front and rear brake repair. dropped off car, decided to wait for the vehicle and it was determined by the tech that my brakes did not need replacing at this time. they reassured me the brakes would be monitored on future visits to the dealer to determine when brake pads would need to be replaced.

biggymismyname

Oct 8, 2012

Our new car purchasing experience was excellent at Superior Ford. Our initial inquiry was through the Superior Ford website. We were immediately contacted and an in-person appointment was made. Our salesperson (Joe Hosch) was extremely helpful. He guided us through the process and we purchased our vehicle. The only wrinkle was that the car was still in transit. Joe made every effort to find a car locally that we could purchase. He found us a car at another dealership and we were driving our new car in a weeks time. When we closed the deal Joe took time to familiarize my wife and I with all the electronic gadgets that are in the new car. Joe was very helpful. We left Superior Ford very happy. The buying experience was a joy.

tbish

Oct 8, 2012

Two months ago my 2009 Focus SE started to have rolling/rough idle (500-800 rpms). Brought it in and was charged $130 diagnostic fee to tighten two hose clamps. Left the dealership with the car still running rough but they said I could try it for a week and bring it back if not satisfied. I did and found a TSB that explained the problem. They agreed to check the PCM and found it to be defective and ordered a new one. I meanwhile asked for my $130 back because it should have been covered under the 80k emissions warranty. They replaced the PCM and the car still runs badly and I was told that this is normal and that I will not get my money back. I was also told they would not do anything more to fix the car! This will be the last Ford product I ever buy.

Debbyz

Oct 7, 2012

We take our 2010 Edge, purchased here, to Texas in the winters. The dealership here takes very good care of us and is more reasonable in prices of service compared to the dealerships in TX.

Connie

Oct 6, 2012

The only small complaint I have is the cashier that handled my final paperwork could have been more pleasant. I also appreciated the updates from Stephanie through the repair process.

Pickett

Oct 6, 2012

I went to Plymouth Brookdale Ford a week ago on Sept. 29th, 2012 and I started out getting an oil change on my 2007 Ford Explorer. I went into the show room and the car lot and Ron Powell came out to see if I needed help and he showed me the 2012 Ford Fusion. I had him show me the Ford Fiesta on the showroom floor first,but I noticed it was a manual. I did not want a manual, so he pointed out the Ford Focus, but seeing since my parents were just there 3 weeks earlier and bought a 2012 Ford Focus I didn't want 2 of them sitting in the driveway, so Ron Powell said he had a Ford Fusion and as soon as I saw it I fell in love with it. It drove very nice. I like the little illuminating lights on the inside, the sync feature.There was a small scratch on the outside and he had that fixed. Ron is very knowledgable about the car he sold me and I even had problems with syncing the phone,I called him and he told me to come back and he would help me with it. I will recommend Plymouth Brookdale Ford to everyone I know and then some. Ron Powell is the best. Thank you for everything.

Love my Ford

Oct 5, 2012

I had to take my vehicle in for service work and their service staff was very nice. They made sure that they understood what I wanted done. They called me to let me know what was going on and how long it would take to fix. They were very friendly.

European car enthusiast

Oct 4, 2012

After deciding to replace two of our four vehicles with one crossover, we spent a number of weeks visiting Audi, BMW, Ford, Mazda, Subaru and Toyota dealers, some multiple times. After a total of nine make/model road tests we chose the 2013 Escape Titanium. After learning our two closest dealers did not have one with options we wanted, we simply began visiting dealer websites and reviewing inventory. In one night of this we found Superior Ford, who had both, what we were looking for and at a great price. Dave responded quickly to our inquiry, hosted our two visits both, professionally and with just the right personal touch. Tour of the dealership was impressive, delivery was smooth and we are very pleased with the truck. We have already referred a like interested colleague.

No Nickname

Oct 4, 2012

Superior Ford is just that SUPERIOR - Terrific service and pricing is fair.

raven

Oct 4, 2012

I came in for an oil change. No waiting got right in. Serviceman was very friendly. He reminded me that it was time to have the coolant system flushed and replaced and time for a new fuel filter. Oil change was completed in few minutes. Cashier was also very friendly. I have been bring my cars to Superior Brookdale Ford for many years, and I can honestly say, I have never had a bad experience.

Harlan

Oct 3, 2012

Good fast service in the quick lane, good car wash now, no bent license anymore thank You

none at all

Oct 3, 2012

Joe was great to work with, readily offering information and answering questions. The slide show of on his desk was a definite ice breaker and added a personal touch. Dan was a lot of fun to work with, very personable, sharing stories with him was great fun and a definite lightened the moment. We bought a 1984 Escort, 1986 Aerostar and a 2000 F150 from Superior Ford. And now we're back buying a 2012 F150 to replace the 2000 F150. If I have a complaint, it was the transmission on the 86 Aerostar, definitely not Superior Fords fault but it was fixed rebuilt six times. Service people at that time were great, that transmission wasn't. We'll be back again. I don't want to enter my email address, I get enough junk mail but it won't except my comments without it which really wrong. I want Joe and Dan to get credit for being fantastic so I'll input it under protest

SUV owner

Oct 2, 2012

The technician was very helpful in answering my questions and the service was done in a timely manner.

torryt

Jul 14, 2012

Called the used car phone number, it was re-directed to a new employee who told me it was his day off and then told me he didn't know the number to a different salemen and seemed very un-willing to help. Then the car was sold on the day I called but they never called me and I made the trip almost 20 miles to the dealership after telling them if it gets sold, tell me but I WANT TO BUY IT...never got a phone call. Worst exp ever with a dealership. Don't waste your time.

Brycewiles

Jul 10, 2012

I came into purchase a car a couple weeks ago. They offered me an amount for my trade which was not up to par. Today I noticed the same car dropped in price so I called John and asked him to work out the numbers before I came in. He agreed and I showed up to nothing being done and then you low balling be on my trade. It was two weeks difference and the exact same price they dropped on the vehicle I was looking at. I have bought a couple cars prior to this from this dealership and the quality of sales reps and management has taken a turn for the worse. When I brought this all up to the manager he just became defensive thinking I'm looking for a deal. I wasted an hour of my time after specifically asked John uhde to get everything taken care of ahead of time. I have told over 50 so far since this happened to never use this dealership and will be notating it on every social networking site and anywhere I else people may read this. If I get through to one person it will be worth it. Worst experience I have had in any purchase large or small in the last 10 years. JOKE!!!!

teebags2004

May 26, 2012

I wanted to purchase an 1995 F-250 and I worked with a salesman named Jordan who was very nice to deal with, But the used car manager Jeff Halsne WOULD NOT allow me to take the truck to my mechanic stating it was "as is" take it or leave it. He was a complete rude jerk who talked to me like I was a child, Very Condescending! They wouldnt even give me a free oil change after I bought it, and tried to charge me for one. I bought the truck and the next day the tranny is spilling oil out everywhere! 5 days later now and the truck wont even start! I cant believe this Jeff guy, he shouldnt have a job where he talks and deals with people.. Avoid Superior Ford at all costs! This is a second generation LEMON I have bought from Superior Ford. Jordan my salesman was awesome though! He belongs at a reputable dealership.

unicornwiz

May 20, 2012

Offers on trade-ins very low. Extremely rude. They don't like when people know what they are willing to take for a deal. If you say no they get mad. They didn't offer so much as a drink of water. When I wouldn't accept their deal they go all mad and rude. They didn't bother to offer to have me look at a different vehicle that might be closer to the range I wanted. Heck, they could have even offered to try and sell as a lease but they didn't bother to do that either. Four years ago the staff there was kind, considerate, and willing to work on a deal. Now, they are rude and practically try and bully you into taking their offer. I will NEVER go there for a car again.

dpcarls1598

Dec 23, 2011

This is my first purchase from Superior Ford and I was extremely pleased with everything from the initial greeting to the final contract signing. My salesman (Matt Westburg) was very friendly and had my satisfaction in mind at all times. I had a clear idea of what vehicle I wanted but not specifically which version. Instead of trying to sell the highest version, he asked what features I really wanted to have and worked it backwards from there. In all honesty, the price was not the lowest (by just a few hundred dollars), but the way I was treated made it more than worth it. I don't buy based on just price! I can't say enough good about my experience - I used to dislike purchasing vehicles just due to the reasons that I felt at the other dealerships I checked - I felt like I was wasting their time unless I could commit to a purchase at that moment. Superior Ford gave me an honest price, treated me very well and made a sale based on that.

jill_starks

Dec 5, 2011

I am a single woman that has been to several dealerships looking to buy a car, and out of all of them, Superior Ford exceded my expectations. I was greeted right away and I never felt pressured to buy anything. I feel that all of my questions and concerns were answered honestly. I drove home in my new Ford Focus. I couldn't be happier and I will be telling all my friends about my experience. Superior Ford has my business my business for life.

JackieJr

Nov 17, 2011

Bought my first car today. Matt help me he did a great job. Everybody there was very frendly would recomend them to everyone. Thanks for helping me

Forrest Harms

Nov 15, 2011

I was given a clear description of the ongoing maintenance work being recommended. I was also given the approximate time that it would take to do the scheduled work.

Judistel

Nov 15, 2011

They lied to me about the amount of my trade in and the price of my new vehicle. I didn't find out until I was signing the paperwork and realized the numbers were wrong. When I asked about it I was yelled at and told to leave. They would not give me my title back from my trade in and they didn't tell me where my car was. I had to go find it. I left in tears. I was very scared. Not only would I never go back but I will worn you they are dishonest and hostile.

tiffdarr

Nov 15, 2011

From the moment we stepped foot on the lot someone was offering to help us, but were not pushy. They explained the differences in vehicle options and offered guidance on what vehicle best fit our needs. Once we made a selection they had everything ready for us when we picked up the car and took the time to explain and demo the cars features.

medstam

Nov 3, 2011

I was able to pull in and the service team started working on my car immediately. They were very polite and listened to everything I had to say. When they had an update they stopped into the waiting room to let me know. When the care was done the woman that checked me out explained that I had earned Owner's Advantage benefits and my oild change was free, that was great! They didn't have a part I needed but put it on order, I am still waiting to hear about that.

Ron J.

Oct 28, 2011

Superior brookdale Ford was very helpful with helping me in ordering my car! and keeping me informed of its progress and arrival to the dealership. Ron Powell was a very helpful salesmen he worked with me and told me all about things I wanted on my car and Al pryor was there and helped me too. Between the two of them they made my experience a very relaxing pleasureble one!!! I would diffidently recommen buying a car from them!!Thank you very much GuysRon J.

ricklinde

Oct 27, 2011

Everything is always timely and courteous. I do think your repair prices are high compared to other auto repair places. I really do appreciate the shuttle service you provide. I really needed it the other day.

sdjsteve johnson

Oct 22, 2011

My salesman made sure I new everything about this car before I left the showroom also he followed me home to pick up tittle card so that I did not have to return to the dealership also stayed and programed the garage door opener feature on my truck. I had good service from superior ford.

daltonen

Oct 4, 2011

I didn't think I received the best experience I could have, only one man told me his name after I introduced myself. Then he said "I won't be here when you're done." I waited about an hour and then as, it felt like an after thought, one of the techs was done explaining tires to a man next to me. I was told you're truck should be done now mam, if you would go to the cashier and pay for it. I asked "Could I have a car wash?" He said "Well, I don't know if you're truck will fit in the wash" I said "It's been in there before" He said "I'll go and check, while it's going through you can pay". As I walked to the cashier I saw the same tech run after the man about the tires, I guess I would work with one customer at a time.I was never told about the work I had done on my F-250 truck, I saw the tech take it out to the wash. When I went in to pay I wondered what the charges were for, I was told the 3 diff.change would be 279.00$ I figured the bill would be about 350.00$ It was a little higher and that was ok, I thought the bill should have been explained better by the tech. When he came in the cashier to let me know it was washed I asked him "I thought the bill would be 279.00$" His quick response was" I didn't tell you that, the guy who did is gone." I said, "Oh it's not your table ,huh?" He said "right."I said "what about the car wash, why would you say you didn't know if it would fit? he said "some big trucks don't fit." I said why would they put in a wash that wouldn't fit the trucks?" He said some of the big diesels and 350's don't fit.I totally forgot to ask about the work done on the truck and that was the end of it.I guess I've been coming in to the dealer to have work done on my truck because I just don't trust anyone else to do it. After last night, I just don't know, in this world of trying to keep the customer and training employees about customer service, I think this particular tech could use more training. He was pleasant enough, but I didn't feel well informed about something I think is very important to me. I like very much being able to drive in the lube line and then have bigger things done to the truck without making an appointment. That is a draw for me to come to the dealer.I already had an idea of this particuler job that was done on the truck, from the last visit to Superior. So I was aware somewhat, of what I was in for.

Esther Sink

Sep 28, 2011

I know I would get great service. I have gone here for years for new cars and service on them. I trust Superior Ford for great service.

dp123456

Sep 21, 2011

Process went pretty well, I went in to pickup my Expedition from service which was getting the once over before I was going to sell it. Had planned to by a used 2009 f150 loaded from the inlaws but bumped into Don in the lot and ended up leaving with a new xlt. Not all the options I was used to with the Eddie Bauer Expedition but for us the price was close enough on the new XLT with the EcoBoost to the used truck I was about to buy. Happy we did it.Since I had not done a ton of pricing before I called 3 other dealers and mentioned I was about ready to pull the trigger and nobody offered any prices which were any different.So overall I am pretty happy with the new truck, will be even happier when I get used to the length of the Super Crew with the long box!Another reason I bought here is the Service department has been EXCELLENT and believe me I have a ton of experience with them!!! 2003 Expedition with Air Suspension = many issues!

rydb1977

Sep 15, 2011

I will never visit this dealership again. The prices are rediculous and the staff comes accross as condescending jerks. oh this review is too short...you need to figure out the WHY...we just felt overcharged and the people seemed un-friendly...this was the second time in a row.

matthawk

Sep 13, 2011

My over all experience was great. Ruth Chase did a great joc keeping me informedof the ETA of the vehical. Ruth also knew all about the vehical. She was knowledgable on all the options and option packages. Ruth also did an outstandingjob of explaining the Sync functions and all the other interior functions.She not only knew the product in which she was selling, she was exceptional to work with. I would refer anyone to her and I will only work with her in the future.I also ordered a lot of parts for the vehical before it arrived. I delt withFrank Carlson in the parts department. He did an outstanding job of explaining whatwould fit and what wouldn't. He also did a great job in locating the parts and I received them when promised.

dnelsen

Sep 12, 2011

My overall experience at Superior-Brookdale Ford was great. Don treated us with respect and no pressure during the whole process. Thanks Don Hubble for providing a great experience!

cap2800

Sep 11, 2011

I had my car towed in on Friday evening. Left my keys in the drop box for the Service Dept. First thing on Saturday morning James contacted me to check on my poorly scribbled note. My iginition lock was behaving badly. Key wouldn't turn. I also remembered I was due in for an oil change. James let me know about the Works package so I could get my tires rotated too. By noon my car was fixed and the Superior Brookdale Ford courtesy shuttle was picking me up at home. Thanks so much for getting me back in the drivers seat so quickly.

cowpies

Sep 8, 2011

One reason for not choosing great on the rankings was that when I called the dealership, the receptionist who answered the phone call could not be understood. I had no idea what she said when she picked up the call. I had been doing research on the internet, which told me to talk to Nick McGovern, so I just asked for Nick when she finished her initial introduction. But, whatever she said I could not understand any of.

dinoj

Sep 7, 2011

we came in to look at some options available that fit into our price range. Nick had a few vehicles that perhaps worked for us. we did find what we were looking for and Nick was wonderful as a salesman and had a genuine and friendly demeanor. we'll recommend others to shop here as well. both my wife and I had a good experience overall closing the deal with Kelley who was also well liked.

slppanthermom

Sep 6, 2011

Because everyone is always very helpful, knowledgeable and friendly. They always treat you like a person even if you are female. They don't make you feel stupid.

casinojoe

Sep 3, 2011

Fast and efficient service from Auto Body staff. Shop has done great work for me in the past. Quality of work and timeliness to complete work is very good.sa

dccoss

Sep 2, 2011

Timing of appt was very good. I pulled up to the door and did not realize it opened automatically (I had a child in the car and was talking too him while waiting for the door to open- not reading the yellow sign on the door) and a male employee came out and pointed to the sign and then put his hands up in the air in frustration at me and gave me a look like "Duh". I laughed it off, but I did feel like an idiot, which is really not how you want to feel pulling into a dealership. Chris was great to work with. She was friendly and knowledgeable. The estimate was given quickly, and the work was done very quickly. The price was fine with the exception of the diagnostic on the radio. Seems extreme to pay 65$ for such a simple diagnosis. I figured it was a fuse, but not one I could readily get to. In the past, my car has been run through the car wash before I pick it up. It was not this time, so that was a little disappointing.

hwachholz

Aug 30, 2011

Busy day at the Quicklane but they got me in & out pretty fast-good job. The car wash is not good & I always have to remind the guys to take my license plate off to keep it from getting all bent up!

mycar-500

Aug 29, 2011

Just a suggestion, would be nice if the service team member would introduce themselves as you pull into the service area. It's personal/friendly, might help customers remember their names should they wish to share comments about their experience. Additionally, shows accountability to customer service. My experience on 8/25 was very good, no complaints. The cashier at was very friendly and helpful.

2lv

Aug 24, 2011

After turning the car on to leave after the service was completed, I noticed a tire pressure light was illuminated. When I went back in to tell the service coordinator about it he said that they had noticed that too. Well, if they noticed that too, after just rotating my tires, why didn't they fix it? It was only after I asked that it be looked into that the light was investigated and ultimately reset. I should not have had to ask to have something corrected that occured while it was being serviced.

Janlanderson

Aug 24, 2011

I went in for an oil change. I was told that I needed a transmission fluid flush and power steering fluid flush and my air filter was dirty. Because I trusted what he said, I okayed the power steering fluid flush. When I got home, I reviewed my service maintenance guide and checked on-line and could not find anywhere that a power steering fluid flush is ever recommended. My husband also said it was not necessary. I really feel I got "taken for a ride" and threw away $90!! We have bought several vehicles from Superior Ford and bring them there for service but after this happened, we are going elsewhere. If this was an error and can be corrected by refunding my money for this unnecessary work, we will consider changing our opinion about Superior Ford.

bfaue

Aug 23, 2011

I had my truck in for a re-call. Everything went great,it was done faster than what they said.Thanks for being a great dealership,Brian Faue

pberning

Aug 23, 2011

Ronald was very helpful with any questions about the vehical and your financing options. He made the whole car buying experience excellent. Much better than some of the other dealers that I had tried to deal with.

aruljames

Aug 22, 2011

The entire process of stepping into the dealership and driving out with a new car (including trade-in, finance and new car walkthrough) was completed in 3-1/2 hours. And we never felt rushed through the process. Thanks to Nick, Steve and Dan for making this a good buying experience.

Steve111

Aug 19, 2011

Where to begin... Multiple repair visits for same item, trying to sell me parts that are not needed (oh sorry that was the truck next to yours), telling me the repair will be over $4000 which is at least 30% of value, me having to find and offer alternatives rather than the service department, taking 3 weeks to fix,... It still cost me $2000 to have the original problem, an axle seal leak, fixed. An F350 diesel with only 108000 miles on it should not need this kind of repair in any way shape or form. I have done business with Superior Ford/Brookdale Ford for over 40 years. I have been a Ford person all my life, but if this indicates the "expected and normal" repair cost, I may not buy Ford products in the future. At this point I will could go off the topic of repairs and talk about Ford in general, but my past correspondence with Ford on general issues has lead me to understand Ford does not care about my concerns and what I would buy, only about making money. I thought those two items were related, but Ford does not seem to think so.

wyokiel

Aug 19, 2011

Things went well with the oil change but I was told that I needed new brakes. I was told this before at my last oil change when they were going to flush the brake lines and again at this oil change. I left my car for a tech to work on and he called when he was done. He said that I didn't need brakes and the car was ready to pick up. When I arrived at the dealership they could not fine my work order. They said the car was not done, I then told them that it was sitting out in front of the dealership. It took twenty minutes for someone to figure out where the paperwork was and that the work was done. My vehicle was sitting outside with the doors unlocked and the windows down. Nothing inside was secure. Someone could have taken anything out of the car. I was not impressed on the service received this time. I have been buying and bringing my vehicles to this dealership for service for years. I hope this was a little slip in service and not the direction they are going with their customer service.

Toimi

Aug 16, 2011

Thank you every one. I made a difficult situation for myself. The whole crew went out of their way to make it work for me. I can't thank you enough. Don Castle was very helpful. Returned my phone calls, and understood my concerns. I am very pleased, and will certainly recommend Superior Ford.

arvhalvorson

Aug 15, 2011

I came in looking for a deal on a new Ford F 150. I also test drove the Chevy Silverado. I was not impressed with the Chevy as much as the Ford. My wife and I were treated well at your dealership and everyone answered all my questions. I did get a deal on the car, but of course I wanted a better deal. I know you need to make money to stay in business so I understand but we all want a deal. I will be curious how the service side of your dealership handles any issues that might come up, but I am sure you will do what is right by me the customer.Thanks again

dkonold

Aug 13, 2011

I stopped by the Express Lube after work on a Friday afternoon hoping they wouldn't be too busy for a fast oil change. After a short wait I rolled in and I was done and out of there in under 20 minutes. Rating would have been higher; but the guys forgot my windshield reminder sticker, which I noticed before I left the dealer's lot, so went back around and they took care of that right away.

gemini52

Aug 13, 2011

I have purchased several cars from Superior Ford and will probably continue to purchase cars there as long as I need them. I also always have them serviced there. The people are always very friendly, courteous and helpful and I trust the work they do. This time I called for an appointment as my car was being towed there and they started working on it right away.

iklink

Aug 11, 2011

I have always appreciated the attention given to me when pulling in for service on my two Ford vehicles. They value my time and go out of their way to accommodate. Most important to me, they stick to and stand behind their promises. When I was told I would be getting a call the next morning on the status of my Ford Edge, I received a call right about 9:00 am the next day. Unlike other dealerships I've been to, I feel like a valued customer rather than someone pushed through their monstrous service department machine!

EnergyWise

Jul 18, 2011

My truck was hit in the left front wheel by a car.Their mechanic said there was nothing wrong and I could take it home. until another mechanic there and I found the damage. $2422.84 worth of front end parts were then replaced. A short time later I called and informed Chris, nice service gal, there was still a cluck in the front end. I brought it back in, their mechanic could not find the problem, charged me $65. I, a layman, found the problems recently. One was a problem with a drag link they had replaced and another was bent sway bar links and bad bushings they did not find before.Their general manager Tom Rabiola and service manager Steve Clark said they would not replace the bad, new part, because the warranty was for one year, (even before looking at it) it did not matter to them that I had brought it in shortly after the new parts were put on. They said I should have keep bringing it in while the clunk continued, no doubt charging me $65 at a time.I believe the management at Superior Ford is the most dishonest as I have ever found. And some of their mechanics are inept.

djosseo

Jul 12, 2011

Everyone I had contact with from my initial e-mail message to the cashier was very courteous and friendly. The in and out time was excellant. Great overall experience and I will absolutely return. Have already recommended your service department to several others. Thank you!

medstam

Jul 12, 2011

I pulled my car in the service door, I was greeted right away and service was done in a timely manner. I cannot remember who helped me.

edosburn

Jul 10, 2011

Steve, you may remember me. I brought my vehicle in for the second (maybe third) time to have my satellite radio repaired this week.Because it was not fixed correctly the first time, and my car was damaged in the process of the attempted fix, I was asked to schedule a time when I could leave the vehicle for 2-3 days to fix it correctly and repair the damage and a loaner would be provided. This took some time because rely on the vehicle for transporting my very busy family of 5+ to numerous activities nearly every day.When I dropped my car off (an Expedition EL) I was offered a vehicle I could not fit my family in (with car seats). After discussion back and forth and the reminder that I was in this position because of the mistake the dealership made during the original repair, I was finally able to get approval for a mid-size car we could fit in (barely). I left disappointed this had been so painful.When I picked up the vehicle I learned they had not completed my power steering fluid flush (noted as a need during my last oil change and I asked that it be completed during this visit) and was asked to pay another $100 deductible for the repair. I had been assured this would not be a problem since you were addressing an issue that hadn't been fixed correctly the first time. After 20 minutes of research, you (Steve) waived the fee, but seemed much more focused on educating me on the terms of my warranty than listening to me or empathizing with my situation. I was there because your team failed to diagnose and fix my issue right the first time and damaged my car in the process. And I paid you $100 for that. Why would I pay you another $100 to fix it right the second time? The fact that we had to have the conversation was frustrating and the fact that I was late to meet my brother in law because of it made it worse. And no one apologized for the inconvenience. Finally, I was left to locate my vehicle on my own. It was sitting in the back of the garage and it was unwashed. And there are nicks in the dash where the replacement part was affixed. I won't be asking you to make it right this time. I've learned my lesson. I've been a regular customer for a long time. I've been a Ford owner most of my adult life and dealt with dealerships in at least 5 states. This was the most frustrated I've been. I expected more...

chuck_dault

Jul 8, 2011

Kim was/is very professional and friendly. He knew exactly what to do to my car for the proper repair/adjustments. The time of the repair was exactly on time. The quality of the repair is literally perfect. kim is definitely the right man for the job. I'd highly recommend your body shop for any auto body repair.

amymcneilly

Jul 5, 2011

Overall great experience. Waited very little time for my oil change. I wanted my tires rotated and was told I didn't need to do that with this visit which saved me money!

lminmpls

Jul 2, 2011

No wait time for serviceHonest appraisal - wasn't told I needed more service than was necessaryComplimentary multipoint check - very nice!Was alerted to a potentially dangerous problem - was able to have this taken care of in same visitNOT PUSHY!! Love this in a dealershipVehicle was serviced in an incredibly timely manner - was told about an hour and I am not sure it even took that long - wonderful serviceMy vehicle was washed - this is a small item in the customer service world but it goes a long wayCould tell the staff was customer service oriented - they were courteous, accommodating and, to reiterate, not pushySuperior has consistently provided great service - vehicle and customer which is why I continue to come to this dealership. I could get an oil change anywhere and closer to my home but I prefer to take my vehicle to Superior - I TRUST Superior and I wouldn't say that about too many dealerships ;-)Keep doing what you're doing! If Ford ever makes another vehicle like the Sport Track I will buy from this dealer.

rlford

Jul 2, 2011

Service was fast and friendly. They found a problem with the car and told me to make a service appointment, which I appreciated. The facility is very clean.

ayungner

Jun 29, 2011

Good friendly service with knowledgeable staff and they do a good job. I received a coupon online for an oil change so the price was admirable.

billfest99

Jun 29, 2011

Stopped in for oil change and possibly new tires, looking for best deal on tires. Joe took the time to look at all tire companies and offers online. Goodyear was the best offer with rebate and Joe beat the competitors price by a dollar. I will definitely recommend Superior Ford to my friends as the best place to shop for new tires. Thank you so much.

hwachholz

Jun 28, 2011

Great job & experience, the work was performed in a very efficient time. I also had a car wash, they were happy to remove my front license plate & put it back on after the wash so that the plate wouldn't get mangled!! You do need a touchless car wash!

mhbuker

Jun 23, 2011

I was satisfied with everything that was done and the people I worked with, I feel everyone can always use improvement so I never rate anyone the highest unless it is perfect.

mjjgerads

Jun 23, 2011

I was in the express lane for an oil change. I was the only one waiting. After waiting for 15 minutes, I noticed the vehicle that was being worked on in the other bay was finished and was being pulled out. So, I started to back up to move over to that lane. Before I could back up far enough, another vehicle pulled in that lane and was allowed to drive straight in. I had to wait almost 10 more minutes before finally being allowed to pull my car in. I would have appreciated it if one of the service people had come out and let me know that the other bay would be open first and that I should move over. I am sure they saw me waiting there, and it would not have been difficult for them to just wave me to the other lane.I should mention that the service is usually very good, and once I did get into the bay, everyone was very friendly and helpful.

HaleyJC

Jun 19, 2011

I have a 2000 Excersion and have had all of my service performed at Superior Ford. I am always very pleased and over all these years I have never felt overcharged. Everywhere else I go I am always frustrated. This dealership for service rocks! No I don't work there, have not frieds or relative that work there, just a very satisfied customer. Jeff Haley Corcoran, MN

paulfollett

Jun 15, 2011

Your staff was very professional and friendly usually a hard combination to have. You are still about 10 dollars over on a oil change but I guess the freindliness off set that. Keep up the friendliness and I will keep coming

baremcarp

Jun 11, 2011

i have no way to compare price but it seems it was way over priced for one day of labor as an unemployed carpenter it seems like they may have taken advantage of the fact that i was SOL and at there doorstep. i could of taken my van anywhere but was trying to be loyal to a ford dealership. not sure it was a good choice at this time. i am confident work was done well and everone was freindly and helpfull. i think you should add another option to the last question, because i am not sure as to wether i would recommend your dealership.

juliama

Jun 9, 2011

I dropped my car off at 10 am and at 3 or so, I was called and told it had not even been looked at and to call back around 5. Called again and still not looked at. Called by someone and told they did the oil change but did not have a chance to look at the problem that it was brought in for and I needed to come and pick it up without it being checked. I am not sure I will bring it back. If they were not going to look at it, they should have told me before I left it. I don't understand why it was not even looked at. I realize that things sometimes get behind, but if that was the case, why did you even accept it. You knew up front that I could only leave it for the day. Certainly, I feel it should have been looked at and then if it was going to take more than a day to fix, I would have understood. No one explained why it was not even looked at until we came to pick it up and someone told my husband that there were too many cars from the day before and they wouldn't have time. If they knew that, why did they tell us that on Tuesday, they didn't have any appointments and that we would get it back yet that day. I just don't understand and am very upset that you would take a vehicle and then just not even look at it. I don't know if there is another Ford garage to take it too or not. I have to do some checking around.

lom561

Jun 9, 2011

The service adviser was quite easy to work with and took the time to accurately record the "weird noises" we were hearing with our vehicle. Service Manager was good about calling to update us on the status and also when the car was ready.

sjbrady

Jun 4, 2011

Absolutely horrible experience extremely rude & unprofessional staff. We came in looking for my company car. They were so worried if I would get it from them or not, they didn't even want to help me understand the different vehicles. And when I asked for a brochure, he printed me a black & white copy off of the net. I could have done that. I would NEVER go back for my own personal car when I need to buy one!!

rpmeyer

Jun 2, 2011

If I called these guys scum it would only put them on par with other car dealers. When I first called them they told me they had a brand new truck sitting in the dealer prep area that had never been in the lot. But once I got there they couldn't find the vehicle. It was a complete ruse to get me into the dealer.They were having a weekend sale closing out all the late model Rangers with lots of incentives. Many of the incentives were ending that day. I found a truck I liked, negotiated a deal, and put $500 down. I get a call the next day that "the truck was no longer available." My only assumption was they got a better price for this last vehicle and sold it to somebody else.And of course the sales team did all the classic stuff. "Let me talk to my manager" and "these deals end tomorrow" and every other scummy things car dealers do.Avoid these guys. They'll take you for everything you're worth.

amartel20

May 29, 2011

My experience at Superior Brookdale Ford was great. Everyone helped to make sure that I got the car I wanted and kept me updated as I waited after my car was ordered. The only complaint that I have is that there was only 1 Explorer at the dealer so I was unable to view the different colors of the 2011 Explorers on real cars. This influenced my decision to pick a white car.This suvery needs to be updated to be easier to use. We shouldn't have to log in or create a user name to submit the survey.

Diane K Post

May 18, 2011

I always go to you for my car repairs, because I can have the work done in the evening. What puzzles me is, I had an appointment at 5:45. By 8 PM I had not been called with the estimate. I had to place a call. I would rather drop off my car within 1/2 hr of when they are going to look at it. My husband thinks almost $600 is too much for an alternator. We were able to use a coupon for $50 off, which helped.It is concerning, every time I have my car worked on at Superior Ford, it costs approximately $500 or more. Is this the norm now days? It makes me not want to purchase a Ford product again. I appreciate the car being done right at the time I was informed, which was 9:30 PM. I do feel I could have dropped it off at 7:30, since I didn't get the estimate until 8:00 when I called.

Burkmn

May 14, 2011

I have 4 Ford vehicles for which I do all my service at Superior Ford. All were purchased at this dealership. I have had a great experience over many years. Sales, service and body shop personnel have always been professional and done their best to meet my needs.

markvaughn

May 11, 2011

I was in for a simple oil change, Mark tried to upsell a few services, quoted me 89.95 for power steering flush and fill, said I needed new wipers, which I had just gotten, so I know that I did not need those, and said I needed a new air filter. I told him to go ahead and put in the filter.I came in with a coupon for the oil change for 18.88 and ended up with a $51+ bill. He did NOT quote me for the air filter, which I believe he should have.I am going to buy an new Escape, and was in talking to a sales person when he came in and talked to me. I explained to him that I didn't want to spend a lot of money on this vehicle, because I am going to trade it in, but he still went on and told me all these things I needed. When the guy came back in to tell me my vehicle was ready, he told me where it would be, unless I wanted it washed. I told him that I would love to have my car washed, shockingly, when I went to get my vehicle, it was NOT washed.Very poor communication and service. I am not sure I will go back to buy my new vehicle from this dealership, as I would want to service the vehicle where I buy it. Too bad I had this experience, as this would be a very convenient location for me.

bcreiners

May 10, 2011

the only concern I have is with the REMOTE STARTER on my 2011 Ford Escape. I can start the SUV with the remote, unlock the door with the remote, key, or keypad, BUT as soon as I open the door (does not matter which door is opened) the SUV shuts off. I returned to the dealership on Monday, May 9th to drop off the 2nd key & title to my trade in vechile. I mentioned this to Denny, he seemed as if this was NO BIG DEAL, telling me this is because, I would not want someone to be able to drive off with my vechile. I have had remote starters on other cars and this has never happened before. I do know that if you step on the brake without a key in the igination the vechile will shut off. I asked Denny to have this looked at on Wednesday the 11th of May, as my vehicle will be in the shop for the protection package to be applied. I hope this addressed.If you have any questions please call me at 612-296-5480.Sincerely,Connie Reiners

velenchenkoc

May 10, 2011

My service and maintenace took longer than I expected - perhaps the workers could give the customer a general idea of how long it will take or update customers during work. Of course I realize maintenance and repairs can sometimes take longer than at other times.

tjolliffe

May 9, 2011

Everyone we worked with was very friendly and helpful. No one was pushy which made the purchasing experience painless. All of our questions were answered. I will certainly use you guys in the future and recommend you to others. I wish you weren't so far from Eagan!

sstandiford

May 4, 2011

I went to your dealership to look at a used Focus and a new Fiesta. Pauly explained the features and benefits of each vehicle in detail and was very thorough and patient with any questions I had. He was very knowledgeable about both vehicles I looked at and explained the pros and cons about purchasing New vs. Used. The whole process went very smoothly on his end. After my purchase, he showed me all the nifty things I can do with my new car, and introduced me to the shop personnel for when I return for any maintenence needs. I was very pleased with Pauly and would definitely work with him again and recommend him to friends and family. Overall, I had an excellent experience with your dealership. (And the car is AWESOME!) Thank you!!!

bairdr

May 1, 2011

Your employees are very friendly and trustworthy. Prices are higher than the Goodyear or Tire Plus stores. When Goodyear couldn't align car without replacing parts you could. That saved me alot of money. That is why I give you business when I can. Goodyear is right across the parking lot from my works and gives me a 10% discount, for that reason.As far a Dealership, I will recommend Superior.

donnine2730

Apr 30, 2011

I enjoy using the Quick Lane for oil changes, etc. because it is efficient and "quick". My experience has always been good and the dealership is close to my home. The employees are friendly and have always given me good advice if a repair/service is needed. Also, they don't pressure me to have the repair/service done on the day I am at the dealership.

The2rices

Apr 30, 2011

We are very happy with the end results of our transaction! There was a mistakes on the paperwork, but it was resolved in a timely manner. I have driven Fords for a lot of years and have been very happy with all of my cars. Yes, we would recommend Brandon and Superior Brookdale Ford to any family member or friends.

coup11

Apr 29, 2011

People and the work was done, so that part was fine. However, we asked for an estimate from a local body shop and it was almost $300 less than what you charged me. For that reason alone, we will probably seek service elseware in the future. It would be nice if your prices were more reasonably/competatively priced. Especially now when every penny counts.

phillip

Apr 29, 2011

Jake is a wonderful example as are all of your staff of a dealership increasing its brand contact-by-contact through employees. He treats my Mercury Marquis Brougham Ultimate as his own, through recommendations that do not at all come off as selling. That's cool.

crlang

Apr 28, 2011

Everything was great. I got everything I needed for my routine maintenance. I found the technician who worked on my car was both friendly and competent. I have no non-positive comments about the service.The only thing I noted was that someone forgot to put a next-service sticker on my windshield.

schultzk7569

Apr 28, 2011

Brought vehicle in for a oil change and tire rotation. I told the guy that i bought the tires from them so the rotation should be free, but when it came time to pay he had charged me for the tire rotation, which i told the girl checking me out, so the adjustment was made then.Also when they say that they do all these checks, while doing the oil change, they sure didn't check my wiper blades because my passenger side blade is very bad. Also the lady ahead of me getting a oil change, didn't even have the air checked in her tires until she had ask them if they did it, and they hadn't. So i think the guys changing the oil, needs to be reminded to do all the checks they are supposed to do.THanksKathy Schultz

clalarson

Apr 26, 2011

Joe and his crew did a great job servicing my vehicle. I went in for an oil change and asked them to look at why my brake light was coming on when cornering. They identified that the rear brakes were down to 1 mm and were able to take care of the brake job during my visit. The also identified two oil leaks - one significant - that require attention and wrote up an estimate of the cost for those repairs. Joe kept me up on the status of the work throughout my wait in the service lounge. Very happy with my service on 4/25/11 at Superior Ford.

E703374

Apr 26, 2011

The issue with my vehicle was determined in an timely moment and resolution to get the issue fix was done within 48 hours of my leaving my vehicle there. Additional service to the vehicle was needed and when requested, the answer of "YES" we can do that as well was given with a smile. Althought I was on the phone with him, I could tell he was smiling. Working in customer service myself, I know how important a smile can be to the customer in getting a resolution to whatever the issue is.

d-tate

Apr 25, 2011

Thanks, Kevin. I know I'm going to love my 2011 Explorer XLT.Thanks to your Finance department for helping me get a good rate on financing.Thanks, also, to Ruth for selling me my last Explorer in 1998. I didn't realize you were working at Superior until I was leaving with my new 2011 Explorer XLT.

Dave Pagelkopf

Apr 25, 2011

Kevin was professional, courtious, knowledgeable, and low pressure. He helped me find the vehicle I was looking for, with the features I needed, and at the landed price I was willing to pay. When I dropped my trade off for inspection, Kevin even gave me the keys to his vehicle to take back to the office so I could get back to work. Completing the final paperwork was hassle free, and the vehicle was ready for pick-up at the appointed day and time.

EdgeRunner4

Apr 24, 2011

Our plan was to visit 5 dealerships in the MPLS Metro area on that day. Superior Brookdale was our second stop. Tom was very helpful and worked with us to find the Edge we were looking for. We did not feel pressured by the process. We are not local and Tom helped make the long distant transaction work.

Rwoods

Apr 20, 2011

I was in for a rapid oil change, they are always friendly, fast and efficient. In addition we have purchased 3 vehicles at this location from Al Pryor who is a fantastic salesman. I will continue to buy vehicles from Al as long as he is there. He calls just to say hello and in touch.

Marlene225

Apr 19, 2011

Nick was very personable. He had a very positive attitude and was very engaging. We took a test drive, and he was able to answer every one of my questions to my satisfaction in language that I was able to understand. I felt no pressure from him to make a purchase but yet he listened to my needs and what I was looking for in a vehicle. It was great to see a young kid with drive and ambition.I am sure Nick will do well in his work with Superior Ford. He is a great asset to your team. Thank you, Nate, for making my car buying experience an enjoyable one. I was also impressed with how smoothly and efficiently the car-buying process flowed. Because of Kelly's expertise, the financing arm of the sale went through flawlessly and again in a very efficient manner. I also enjoyed the environment at Superior Ford. Although I worked with Nick and Kelly, every employee I encountered in the dealership was friendly and greeted me with a gracious hello and a smile. That goes a long way.

amymcneilly

Apr 18, 2011

Guy, James and Scott truly went above and beyond in customer service! I came in for an oil change and asked they could replace my headlight bulb quickly too. Unfortunately, it is not an easy fix (have to take the bumper off). James was able to replace the bulb without taking the bumper off but the bulb was not the problem afterall. He hooked it up to test for voltage and it was determined I would either have to leave the car and bring it back for a diagnostic check. Scott was my sales guy that sold me the car so I went to say "hi" to him and told him the situation with the headlight so he went back into the garage with me when he didn't have to. These 3 men really impressed me!

graybill

Apr 18, 2011

this was the first time I have shopped at a Ford Dealership and the first new car I have dealt with for myself in many years not to mention the first time I have decided to lease rather than own the vehicle,Denny was a great help to me and walked me through everything understanding all of my questions and concerns and even giving me some very helpfull hints on what and how to do some of the things including maintinance on the vehicle as he does the same thing with his car and made the whole experience excellent and stress free.overall it was the best experience I have had dealing with a vehicle purchase ( lease ) and also for the first time I never felt rushed stressed or pressured during the process,it was a great experience and I look forward to doing business with the dealership and would highly recommend other to shop for a vehicle there.

jyenstad

Apr 18, 2011

The underlying issue with the service experience (that I had) was lack of followup and friendly staff. But the biggest complaint I've had lately with this is incompetant tech who did the work.I came in to have a shifter control part fixed on my shifter know in the dash... they had a hard time figuring out the initial problem...and it turned out the be very same problem that occurred on this vehicle about 3 years ago. They claim this problem shouldn't have happened again (after it was initially fixed in 2008)...but it broke again last week (same part). My hunch is the quality of the service that was performed or the part they used back in 2008 was the underlying problem...causing it to fail less than 3 years later.The other big complaint I dealt with was after (they said the vehicle was ready) they didn't offer to stand behind the previous work and offer me any discount or do the work free of charge. The tech who fixed this knob...caused some other issue once I picked the vehicle up. The tech forget (ya right) to hookup the airbag indicator sensor...so the airbag light was constantly flashing upon vehicle start. All I ask for me competance in the work being done...please verify everything works & is thoroughly tested before contacting the customer saying it's done...because in my experience it wasn't...also please stand behind the work and vehicle and work with the customer on either offering discounts or other incentives to return.Because the experience I dealt has seriously raised questions about whether or not I would ever return to using Superior Ford Service in the future...I may decide to start taking my vehicle/service needs elsewhere in the future if these issue continue.Thanks

elainem

Apr 17, 2011

Both Scott and Dan were great to work with. I am very pleased with my purchase of my Edge. Working with Scott on the sale was fast, easy and genuine. He was informative in finding and helping me select my purchase. I would recommend the delearship and Scott Schlee. Respectfully,David Neraasen

artnbetty

Apr 15, 2011

I have had my car serviced at Suoerior Ford for more than five years. I have always recevied excellent service. I trust Greg Graham and always follow his suggestions. I've never been disappointed. It's very great to have a service department where I feel so comfortable.

gldahlgren

Apr 15, 2011

I came in for an oil change but also had a question about a noise I was getting when accelerating. The oil change staff and a service advisor diagnosed the problem for me as a hole in the muffler. It really helped for them to identify what the problem was. Now I can make an appointment for that specific service.

terry.palmquist

Apr 15, 2011

I had a electrical problem with my new Ranger. I called the service dept early in the morning (before 7:00 AM)and was told I could come right in. Diagnostic service was quick, a rental car was provided while parts were on order, and parts were installed and tested as soon as available. I couldn't have asked for better service!

gary yeske

Apr 14, 2011

A nice quick transaction without the addons like document fees and extreme pressure to buy extended warranties. No problems. Everyone at dealership was very friendly without pressure. Vehicle was clean and serviced before we left. I would definitely recommend this dealership to other buyers.

Sandra Munson

Apr 14, 2011

My husband spent 4 hours at the dealership while your staff worked to figure out why none of my keys would start the car on one day. It happened once for them also, but even with all of the tests they performed, there was never any indication of what was wrong. It has not happened since. I am very appreciative of the time and effort spent in trying to find a cause. My husband said you were keeping my record open, so if it happens again, you're ready to go on repairs for me. Thank you. I hope it was just a quirk, but I'm glad to know you are there when I need you.

bhaslerud

Apr 13, 2011

Everyone was nice enough and did what they were supposed to do. I think the pricing is a little high but so far I haven't had to worry about the quality of work. If that changes I would change dealerships. The car wash was a nice touch. The cashier was a nice lady too.

iklink

Apr 12, 2011

Service team was fast, friendly and very helpful. Brought my Mustang in for an oil change after winter storage and found the battery had died. The team got all my services done really fast, and they helped educate me on better winter storage practices (disconnect battery, fuel lines, occasional start up, etc.)

Kevinhertzberg

Apr 12, 2011

The only bad thing I can say is that, once we found the car that we wanted it took a lot of time for the manager to go back and forth to get the car secured and get the price correct. We didn't intend on spending all morning there, but that's what happened.

biggern

Apr 11, 2011