Used Cars for Sale at The Ford Store Morgan Hill in Morgan Hill, CA

Roy Bozarth

Sep 4, 2016

Very pleasant experience with the used car staff.

Anthony Arciniega

Aug 30, 2016

I really had a pleasant experience. This is my second truck I purchased from this location and will continue to shop here for all my new vehicles.

Mark Mesler

Aug 30, 2016

Guy Knox made our transaction very easy and transparent. He was great to work with. The rest of the team in Financing and the follow-up with Will to get a tutorial on the Sync system was valuable. The greatest ambiguity in the car buying process is information asymmetry between dealer and you. I did a lot of research prior to negotiating with the Ford Store, and I felt like they were forthcoming with most information.

Robert Cooke

Aug 30, 2016

Javier went the distance to get the car for me that I wanted.

Scott Krampert

Aug 22, 2016

Really easy to do business with them! I will go back to them the next time i am in the market.

Thomas Byrne

Aug 21, 2016

Was very happy with the whole experience. Everyone was responsive, but not pushy!

Jasvinder Kaur

Aug 17, 2016

Overall experience was good, except for the Finance Manager, who is highly unprofessional and a rude demeanor.

Robert Caposio

Aug 16, 2016

I always have a wonderful experience at the Ford store Morgan Hill thanks to Jesus and Louie.

Alejandro Del Campo

Aug 14, 2016

Excelent buying experience with Jim H. Even though he is new at this dealership he was very knowledgable and responded to all our questions.

Valerie Villanueva

Aug 10, 2016

Jesus was great! Made the experience wonderful and got me exactly what I wanted! I couldn't be happier with the service.

Emanuella Omori

Aug 9, 2016

Jesse helped us get exactly what we wanted in a thorough and efficient manner. He was also very nice to us and nice to our toddler. The gentleman in finance made the process very easy as well

John Danielson

Aug 8, 2016

Easy and painless - had been looking at a number of different vehicles (Dodge, Honda, Toyota, and Ford).

Suzanne Pentin

Aug 8, 2016

Great experience. There was no hassle. Francisco, and his manager were very straight forward and helpful in the process. We appreciate that! Thank you.

Scott Wells

Aug 6, 2016

Very friendly and willing to help with anything I asked.

Kay Guenther

Aug 4, 2016

Great experience at the Ford Store in Morgan Hill. I would buy another car/truck there again.

Wesley Duke

Aug 2, 2016

Provided great salesmanship, excellent pricing and personal service

Josette Hatcher

Aug 1, 2016

Everything was great! Thank you for a great experience

Marcel Brinson

Jul 23, 2016

The service was great and made me feel comfortable buying my first car.

Craig Oreglia

Jul 19, 2016

I needed another Ford F-150 crew truck for my business. I saw your ad, with a very fair price and 5 in stock, for exactly what I needed. No deception or loss leaders. How refreshing! Darren was my salesperson and was professional, diligent and friendly. The whole process took under an hour. I have 4 Fords and will be buying my next ones at your dealership, no question. Thanks for running a first class operation!

Michelle Lesui

Jul 19, 2016

HI I purchased a Ford Escape SUV last week. The service was Great. Tim Kasden and Kyven were very nice and helpful and I appreciate the polite service. I am know enjoying my new vehicle. Thank you,Michelle

Ren Delcarlo

Jul 19, 2016

2014 ford Focus SE. Andrew was great! The service was top notch!

Rick Jantz

Jul 19, 2016

Purchased a 2013 Ford F-150 Lariat. Had been shopping for months. My sales person Kevyn was as helpful as they come. They did all they could to get me an extended Ford warranty while saving me more than half of its original value. I highly recommend stopping into The Ford Store Morgan Hill.

Erin Devine

Jul 18, 2016

This was a completely easy and fast process. The price was great. Geoff and the other sales people did not pressure me in any way. They were friendly, kind and professional.

Gus Gella

Jul 18, 2016

Excellent service. Very nice staff. Jesus was very thorough in explaining how everything works. I will highly recommend your dealership to others. Thanks!

Robert Thompson

Jul 18, 2016

The drivers side lower seat cushion was replaced due to cracking.Work was performed under warranty, I'm pleased.Thank you.Robert Thompson

Sandra Rataul

Jul 18, 2016

Always a great service! My Car always look like new after the service

Jose Zaragoza

Jul 17, 2016

Great buying experience. Jeff Ehite was very helpful and we were in n out in a couple of hours.

Gregory Vertin

Jul 16, 2016

Courteous, knowledgeable,friendly staff.Work was done while I waited for a short time and all at a fair price.

Ron Rackley

Jul 16, 2016

I purchased a 2013 F250 6.7L Ford Certified Used vehicle that was in great condition. Utilizing the internet, my sales representative Philip Rios was very responsive and helpful. Since I live 150 miles from the Ford Store, the truck was delivered to me, and I was able to complete the purchase at my home. Philip stayed in communication with me throughout the transaction, followed up with a a few unresolved details and ensured I was taken care of and satisfied with my purchase. Thank you to The Ford Store Morgan Hill!

Al

Jul 14, 2016

2016 Explorer LimitedVery helpful staffGood value through Costco ProgramFollow-up customer service excellent (Tamara)

James Corlis

Jul 13, 2016

I bought a Ford F-150 XLT with the Supercab. The selection was great. Geoff was friendly and did not press. Negotiation process was relatively painless and the meeting with finance was even quick. I love the truck!

Daniel Ledesma

Jul 12, 2016

Very orderly, neat, and friendly, I felt attended to and heard with special req.

Elizabeth Griffith

Jul 11, 2016

The staff at MHFS have always been incredibly professional and courteous. I've gotten nothing but the best service here.

Matthew Garcia

Jul 9, 2016

Went in for a oil change and drove away in a new 2016 mustang . Our salesman Fernado Castro was very helpful and courteous . Fernado was attentive to my budget and my needs . I will definitely shop her again and I hope to do business again .

Andrea Bianchi

Jul 8, 2016

I bought my 2nd f350 diesel from you guys. Everyone was great to work with. Jesse was great, cause I knew what I wanted, and he got right to it.

Kevin Kayhan

Jul 8, 2016

Overall, well done. Kevin our sales person is a professional which is not often come across in this challenging industry. Had to go back and forth a bit, but he solved it. I feel comfortable with final sale process... he stayed to well past closing, filled up the tank, connected the phone to Sync ... good follow-through, keep it up!

Michael Macias

Jul 8, 2016

This was the best car buying experience I've had. Oliver is a great sales person and had the answers to all my questions. I was especially happy with the way the dealership conducted the negotiation, there was minimal time spent obtaining a price for me and the price that was proposed was fair with no hidden costs. There is no negotiating and I felt that I didn't need to negotiate, I researched the offer and found that it was a great price. During the finance portion of the sale, I worked with Sam, and I declined the extended warranty and prepaid maintenance. Sam didn't change his positive attitude and continued to treat us the same as when we entered his office. Sam's behavior is much different than other dealers I've dealt with in the past, I normally see a big negative attitude change when I turn down the warranty and prepaid maintenance, but I was very happy with the way Sam conducted himself.This was the quickest and most pleasant car buying experience I've had. I left the dealership feeling happy and relieved, not stressed and worried that I was taken advantage of. I'll definitely recommend your dealership to family and friends.Thank you for a great car buying experience, I think other dealerships could learn a lot about customer satisfaction from the way you conduct business.

Alyssa Morris

Jul 7, 2016

The service at the Ford Store was great! Prices were great as well!

Matthew Garcia

Jul 7, 2016

We went into the Morgan hill Ford store to look at the 2016 mustang . Fernando Castro was our sales person and was helpful and attentive to our needs and our situation . Fernando worked out such a great deal that we could not pass up . My wife and I were very impressed with the GM Graham , kind and considerate . We ended up driving away with 2 new vehicle and the helped us on our trade in . We have purchased 4 vehicles and we will continue to shop at the Ford store ....!

Branden Casey

Jul 6, 2016

James Sanchez went above and beyond to help me find the right vehicle for our family. I was so happy he took such good care of us and it really left a lasting impression. I will be sure to refer anyone I know to the Ford Store of Morgan Hill. We love our 2016 Explorer Sport!

Cathy Kitterman

Jul 6, 2016

I purchased a NEW 2016 Escape and love it. The experience at the dealership was just delightful.

Denise Kernan

Jul 6, 2016

Buying my 2017 was quick and easy. Staff was just pushy enough not to turn my off. My vehicle was not onsite, they were able to get it for me by the next day. Drove away a happy customer.

Barbara Brown

Jul 5, 2016

I purchased a gorgeous F-350 SuperDuty Truck. It not only is very well made, it is absolutely fully loaded!The Ford Store in MH is awesome! Everyone there is very pleasant & accommodating.Tony Nguyen (my salesman) was very knowledgeable and helpful. He carefully explained every aspect of the truck & helped me to get familiar with so much technology.Love the truck!

Paul Rigor

Jul 5, 2016

Our salesman made our lease return and new lease on an Escape easy and satisfying!

Frederick Fulkerson

Jul 4, 2016

We purchased a 2016 Ford C-Max from Philip Rios, and it was a fantastic easy experience.

Marisol Rubio

Jul 1, 2016

It was a mixed experience. My initial experience was not as impressive as the follow up. I had a much more positive experience on my fourth visit.

Marx Advincula

Jul 1, 2016

2015 Ford Focus. Tony Nguyen was very helpful. The experience was really quick and the bottom line pricing no haggle price was good.

Christina Turner

Jun 29, 2016

Awesome experience. James Sanchez is great!! No pressure, extremely knowledgeable. No stress in the process. Quickly generated financing options. Love my new Explorer!

Donald Spriggs

Jun 29, 2016

Purchasing our new Edge was a pleasure and we know we will get the same support on this vehicle that we do on our 2014 Mustang

John Gemo

Jun 27, 2016

Everything was fine. I had an appointment and I was waited on right on time. I was told my service would take an hour and a half and the car was completed before that.Very pleased with the whole visit.

M. Curtis

Jun 27, 2016

I could not be more pleased with the purchase of my Ford Fiesta. The whole experience was good. The salesman was knowledgeable and helpful in choosing the car that fit my wants and needs. The whole staff, sales, finance, etc. was extremely easy to work with and answered all of my questions in a clear professional way. I would definitely recommend the dealership to anyone interested in buying a new Ford.

Jessica Rivera-vargas

Jun 24, 2016

The service rep is always very helpful. She helped me the last time I was there as well. The service was quick!

Marsan

Jun 24, 2016

Great overall service. Great Service. Great service. Great overall service. Great Service. Great service.

Ningjiang Li

Jun 24, 2016

I went for repair without appointment but I received excellent service from Edwin Rodriguez. I am very satisfy with fixing the engine light on issue as well as the regular maintenance services. Thank you!

Darcy Bennett

Jun 23, 2016

First new vehicle I have bought in 14 years. This was painless and enjoyable experience. I look forward ot buying my next vehicle from the ford store Morgan Hill. Darcy

John Lundgren

Jun 23, 2016

We went in for service and came out with a new car. Our salesman was there and we talked to him about another car. He made it happen. Everyone is very helpful there.

Brandon Defazio

Jun 22, 2016

Purchased a 2016 mustang 5.0. Had been looking for a very specific mustang for a few weeks but couldn't find what I wanted so I called the ford store and spoke with Dj who said they have a ruby red mustang coming in that has everything I want. Sure enough it did and he had the car ready within 24 hours of receiving it. Bought it two days later. Great sales guy, not pushy and moved very quickly with paperwork and documentation.

Stephen Staton

Jun 22, 2016

We REALLY enjoyed our Sales Rep Francisco he was great, very knowledgable, extremely friendly and NOT pushy at all!!! On the other hand flip side the Manager "closer" was aweful...dont like "used car salesman" attitude. Sam in Finance was fast and efficient in getting us out the door and into our new car. I didnt want to give excellent rating because of the "closer" BUT Francisco was so wonderful that I didnt want to tarnish his reputation! The service in general is always great at the Ford Store.

Kevin Pring

Jun 21, 2016

2016 F350Spray in BedlinerGreat service. Excellent job. Was done when promised. Rent car was ready to go.5 star service!!!ThanksKaren & Kevin Pring

Emile Plise

Jun 20, 2016

we purchased a ford explorer Fernando and Kevin were the highlight of our visit if it wasn't for them I think we would have kept looking

Julie Brown

Jun 20, 2016

I had regular service scheduled and everything was great! Service was timely and all employees were helpful.

Julie Nasiatka

Jun 20, 2016

I had a great experience with buying my Escape, I bought my fusion from you a few years back and had such a positive experience that I knew I would buy my next car there too. Everyone there was very helpful and spot on! From the manager, to my sales rep to the finance dept. I cant think of anything more I could have asked for.Thanks,Julie

Ricardo Hidalgo

Jun 20, 2016

The service department Eddie, very fast not like your other service reps who are slow as molasses.Jessie is the best salesman in the history of car sales.

Ronald Kirkish

Jun 20, 2016

To whom it may concern,I brought my vehicle in to have a trailer hitch installed, that I had added to the purchase of the car. They installed the hitch within a couple of hours and did professional job in doing so. The person I dealt with was friendly, and helpful......did a great job.

jason jay

Jun 18, 2016

only in for service was great in and out within the time aloted

Esther Kifan

Jun 16, 2016

Pleasant experience, fixed it right the first time

Jason Mah

Jun 16, 2016

It was great. I called Lori and she took care of me quickly. She is awesome!

Jeff Christensen

Jun 16, 2016

Great service advisers and clean facility great hours for dropfoff

Victor Bukus, Jr

Jun 16, 2016

The service was great - on time and at a good price. The car was even washed so it looked brand new !!!

Jess

Jun 14, 2016

I brought my Escape in for it's 45000k service, oil change and tire rotation. The staff was friendly and took care of all my needs in a timely manner.

Adrian Fox

Jun 13, 2016

The whole experience of buying a car was enjoyable. There was no stress, and we enjoyed not having to spend hours negotiating. The test drive was on a good route which gave a great chance to check out the Explorer. There was no pressure to get the deal done right away, and we ended up calling back the next day to buy. We lived a distance away and my wife was due to go into labor any day, so they ended up bringing the car to us.Would highly reccoommend working with the team here.

Linda Velasquez

Jun 13, 2016

All in all very good service Next time have cream cheese to go along with the bagels!

Michael Porras

Jun 11, 2016

OUtstanding customer service...no pressure...worked within my budget but did all they could to make it happen...honest...

Raymond Sato

Jun 10, 2016

Making the appointment was a breeze. The service writer was ready for us and the shuttle service was first rate. The minor issue was the inability to answer a question about my 2015 titanium electronics which does not operated according the specs in the manual.

Sherri Sliter

Jun 10, 2016

Very pleased! This is my second car purchased from the Ford Store. Kevin went above and beyond to help me with getting my Fusion repaired. He helped me get a loaner car to use while my car was being repaired. Thank you so much!

Clarence Swiontek

Jun 8, 2016

We had been in the market for a new car, but I felt that we were still weeks away from making an actual purchase. We had made the usual inquiries of the Internet,and had a long comparison list of comparable models, packages and prices. By good fortune, I recently had the opportunity to drive a new Ford Explorer and a new Ford Edge while on business travel. Because of this, I had a pretty good idea that these vehicles, while excellent, would be larger than we required. Prior to arriving at The Ford Store Morgan Hill, we had spent a long, long day test driving other vehicles at various dealerships in San Jose.Arriving at The Ford Store Morgan Hill, my spouse and I were warmly greeted by salesman Darren Rolston. We explained our situation to Darren, and he promptly located a Ford Escape for us to test drive. Darren's knowledge of the vehicle was very good, to say the least. While I was very pleased with the vehicle and the test drive, we had questions about some options not available on that specific vehicle. Darren quickly located another Escape on the lot with the options in question, and we were quickly en route, test driving the better optioned vehicle.Although we had explained that we were weeks away from making a purchase, it became apparent that the Escape that we were driving was priced significantly lower than expected. After a brief spousal consultation, we both agreed that this was a legitimate "DEAL", and that we should not delay in purchasing the vehicle. We both felt that this Escape had a surprising number of premium options, and the low Ford Store Morgan Hill price allowed us to get a better than expected vehicle that still met our budget. The rest of the transaction was seamless and straightforward. All the intricacies of the transaction were clearly explained, and at no time did we feel any pressure to purchase any additional products or services that we did not want. During this brief period, Darren took the time to make sure that our vehicle was fueled, beautifully cleaned and detailed. After all the signatures were collected, Darren presented us the keys to a fabulous and immaculate Ford Escape. Darren took the time to make sure that we understood the technical and performance features of our new Ford Escape. Then with a hearty handshake, he bid us adieu to go forth and enjoy our new ride.I am still surprised at the speed at which we decided to move forward to buy the Ford Escape. The financial burden of purchasing a new car can be a daunting endeavor. Frankly, it scares the jeepers out of me. Fortunately, Darren and the Ford Store Morgan Hill finance team made this fiscal decision easy, effortless, and painless. Thank you, Darren. Thank you Ford Store Morgan Hill!

George Perkinton

Jun 8, 2016

I dropped off my Ford F-150 later in the day on a Friday for the "works" oil service. I expecting to get it back on Saturday. Lori was able to work me in to the schedule, and I was able to get my truck back the same day. Great service, great customer service allowed me to keep on my weekend schedule. I will continue to come back to the Ford Store Morgan Hill for vehicles and service.

JL

Jun 7, 2016

Got a 2016 Ford Fusion. Service was good and really listened.

John Greenway

Jun 7, 2016

2016 F150 King Ranch fully loaded. We have not received our truck yet it is due in about a week from today. Up to now your sales staff at Morgan Hill have been really helpful, especially since we have been dealing with them over the phone as we live in the state of Washington and they are in California. We would like to take this survey once we receive our vehicle. Thanks We originally came into the store for service on our 2013 F150 xlt truck after returning from Mexico. My husband wanted another King Ranch and Danny at the dealership went to bat for us and Tim the gentlemen that orders new cars and trucks ordered what we wanted. We are excited to see what she looks like when she arrives. We paid cash for her and still have our 2013 truck. My hubby is definately a FORD man we have a 1954 Fairlane Convertible and my husband is the orginal owner. She is a beauty.

Peter Milos

Jun 6, 2016

Another easy and smooth service appointment, Lori was great!

Roger Idiart

Jun 6, 2016

Lori was great to work with and she took extra time to answer my questions about the vehicle.

Samantha Morado

Jun 6, 2016

Everything was great, that's why i keep coming back

F. Phillips

Jun 3, 2016

Purchased a Certified Pre-Owned 2015 Ford Escape. Elias Dale was my Sales Consultant and he was very helpful during the process. The gentleman that completed the purchase agreement and documentations first name was Steve. I don't know his last name. He was very efficient and made what can be a very stressful process comfortable and expedient.

Gustavo Servin Jr

Jun 3, 2016

I bought a 2016 Ford Focus ST. The service was okay it would have been great if the person helping me wasn't going back and forth with me and another couple trying to assist both at the same time. The staff was nice got me and my wife drinks and food to eat from a bbq they had.

Paul & Denise

Jun 3, 2016

This vehicle was our second purchase from your dealership this calendar year. DJ Slaton was the Sales Consultant for both purchases. Appreciate the opportunity to test drive the vehicles with different options. This allowed us to make a better choice of the models that would meet our needs. The dealership has a very adequate inventory to allow us to make an on the spot purchase. Also, thank you for an easy trade-in on both occasions. We purchased new vehicles: Escape and a Mustang.

Christie Hennings

Jun 2, 2016

I bought a Ford Energy car at The Ford store in Morgan Hill California. Guy Knox was an excellent salesperson. He is super helpful and very patient with us. He made me feel very comfortable there. He made buying a pleasureful experience. I highly recommend Guy Knox to my friends and family. Thank you Christie Hennings

James Mattos

Jun 2, 2016

My wife and I stopped by The Ford Store in Morgan Hill, just to look and see what F150's they had in stock. Our intentions was only to look and had not really planned on buying. A sales rep came out and we informed him that we had worked with Danny Arvelho in the past when we purchased my wife's F250 Super Duty in Oct 2015. He had Danny come out to see us and with his assistance, showed us a F150 in the color that I liked and took it for a test drive. Well, to say the least, the test drive went well, Danny answered all our questions......and we drove off the lot with a brand new 2016 F150 to join the rest of the Ford vehicles we have at home. Danny, again, did an outstanding job and got us thru the purchasing process faster than some others.

Nicholas Flores

Jun 2, 2016

When I first set it up to buy a vehicle, I ended up going to Salinas Valley Ford. After having a horrible experience I called last minute Morgan Hill 30 minutes prior to close. The gentleman that answered the phone was extremely helpful and was able to assist me in making my purchase. I had excellent service from the start and will continue to use Morgan Hill as my primary Ford dealership for life. I love my new f150 super crew.

Sam Galvan

Jun 2, 2016

Great service! I got a ride home right after dropping off my Explorer. The only thing I would say is that I expected a really good car wash. I went in with a coupon that was mailed to me for a free car wash with any service. The vehicle appeared clean at first glance but when I walked around it at home I saw the windows were still very obviously dirty and there were a lot of areas on the paint that were just missed. I know this was free and I appreciate that but I think if a car wash is offered it should be top notch. After all, I am representing "The FORD Store" when I drive out of there. A sense of pride comes with driving this beautiful Ford Explorer but if the Ford Store doesn't take pride when they release a vehicle to the owner, well it doesn't sit well. I will definitely give it another shot if offered another Free car wash but I hope more attention to detail will be in place. Thank you!

Ian Felix

Jun 1, 2016

DJ did a great job getting the car I wanted for the price I wanted

Jill Goodwin

Jun 1, 2016

You had the car that I was looking for and in the color that I wanted

Erin

May 31, 2016

Lori was really great to with with. Made everything very quick and kept me updated while my car was being worked on. Love that they're open on Saturdays too!

Spencer Gilford

May 31, 2016

Great service done on time. The price was a little high but there were no surprises.

Judith Harrison

May 30, 2016

Checked in at 10:30. Got a ride to the outlets. Car was done by 1 and had a quick pick up by friendly driver at outlets. Prompt and friendly checkout. Car is still running good. The only improvement would be the car wash. Spots on front window and dirt on trunk. Do appreciate that you add car wash to your service.

David Falletta

May 29, 2016

Service had my edge for several days, they had to trouble shoot a difficult problem. With the assistance of the Ford motor companies mechanic hot line, they found the problem and fixed it accordingly.. thank you so much...

Deb

May 27, 2016

Michael was awesome when it came to taking care of me, and my needs. He kept me informed every step of the way, and arranged a loaner. The repairs were complete, and my car was taken car of completely. Excellent service!

Frederick Luyet

May 27, 2016

Sales staff DJ and Fernando were very professional and both provided excellent guidance in helping us select our car. I would rate their performance outstanding and perhaps the best buying experience we have encountered, including our prior purchases from Lexus.

Gary Mcdowell

May 27, 2016

Everyone bent over backward for me and when I came back for more help they just gave and gave everyone knew their limitation and got me to the the right people no snow jobs

Augustine Odwyer

May 26, 2016

I had my first service last week made an appointment but was up to my eyes at work, I arrived at 10:45 and explained my situation they got me right in and out by 11:15 including a wash,Thank You.

Deepika Madhireddy

May 26, 2016

D.J Salton was our sales consultant for our purchase of Ford Fusion Energi. He was very organized, let us do a bit of paperwork before we got to the dealership so it could save us time. He was very friendly and knowledgeable person. He was able to get the paper work done and let us on our way fast. I'd rate the dealership and D.J Salton 10/10.

Ony Velez II

May 25, 2016

Wow what an experience without undo pressure. All we were doing was test driving cars to get an idea of the best model for our money, the Ford store Morgan hill not only made it simple for my wife and i to drive a car , but without any shark kind of tactics to commit to giving your information to them to try and make a deal, we decided to try and make a deal , The vehicle we choice was a fusion energi , they had a a lot of choices of colors and interiors, we choice the one that we wanted.. The salesman and finance manager made our deal super easy with multiple choices of financing or leasing. Only problem with the store, it was just not a big enough showroom, but i guess this store does not need that with the amount of vehicle they had in there huge parking lot. Thanks again Guy ( salesman ) and mike ( finance guy ) for making our deal super fun..

William Dawson

May 25, 2016

I was able to come in early and my appointment was processed quickly. The attendance were aware of the warranties that I had purchased and the cost for this first servicing on my new vehicle was more than reasonable. The icing on the cake was The shuttle service. Both pick up and delivery to a Gilroy location. This dealership surpasses Stevens Creek BMW for service where I take my other vehicle.

Jerry Ruggiero

May 22, 2016

very caring salesmen ! No high pressure to buy ! worked very hard to meet my budge and I left with a beautiful car ! I'm one happy customer...thank you Morgan Hill Ford Dealership.....

Jesus Nino

May 22, 2016

Completely satisfied with all the attention and help recieved.

Patricia Space

May 19, 2016

We chose The Ford Store as our first stop on an anticipated long journey seeking to find the right car for our family. As it turns out, and as we started to look at the large array of cars on the lot, Eli Diaz, sales consultant, introduced himself to us, and we begin looking for a car. Within a few hours, we found our car of choice, proceeded to make financial arrangements, and drove our car off the lot. We are happy with our 2013 Ford C-Max hybrid in all aspects. Time will tell how much we will enjoy the car, but for now we are pleased with our purchase. Eli Diaz took us through a mini-explanation of all of the computerized parts of the dashboard, and has since called to check with us on how things are going with our knowledge of the new experience in managing a 2013 model.Thank you for the ease that it took from meeting Eli to driving off the lot with our newly purchased Ford.

Stacy Kelly

May 19, 2016

5th dealer I went to. I was extremely impressed with the way that Guy understood that I didn't want to be pressured or hassled into making a purchase. I didn't need a car. I just wanted an upgrade if the price was right. The dealership was very nice and understood how I felt. The finance department was also very professional and helped me with some important decisions.Thanks Again

Stephen Murnin

May 18, 2016

Drop off was great. Waiting room had wifi, so I could work! Work was completed professionally, on the promised time, washed and delivered. Perfect! Keep up the good work!!!

Terry Secor

May 18, 2016

Philip Rois was great. One of the best buying experiences I've had to date.

Elias Williams

May 17, 2016

With all the stress that can come along with buying a vehicle, The Ford Store went to great lengths to make Me and my family feel at home and relaxed. All staff members I came in contact with were professional, courteous and made me feel like a valued customer. I will definitely be going back to purchase my next vehicle. Thank you.

Jeffery Dempsey

May 17, 2016

James Sanchez was patient and listened to my requirements. During the entire endeavor I appreciated his history with the dealership and genuine interest in making my fiance and I happy.The dealership is well staffed and had a plentiful selection of vehicles that fit in our wish list. The 2016 Mustang GT is a wonderful looking car and we are going to enjoy it for years.

Jose Cruz

May 17, 2016

The sales person Francisco he was very big helping the selection of the truck I a Ford 150 xlt, excellent service.

Bruce Busch

May 16, 2016

Everything went great, fast service nice people, super job.

Jose Magana

May 16, 2016

Representative was very helpful at recommended the following maintenance.

Jugnu Bhatia

May 16, 2016

Ford of Morgan Hill provided a very good service for purchase of our Ford Fusion Energi. The car was ready when we arrived as we already negotiated all the key terms over the phone. The signing and paper work process was seamless and we left in 2 hours after we reached. Tony Nguyen was very professional and helped us. He has since followed up twice to ensure we have no issues with our new car.

Justin Iveland

May 16, 2016

Everything was great and I was satisfied with my purchase. .

Thomas Baer

May 16, 2016

My customer service rep was outstanding (Lori ?). They washed my automobile and completed the job in a timely manner.

Gerald Hunter

May 15, 2016

It was fine disappointed that no loaner car was available The very least that could have been done for a Ford Stockholder

John Walker

May 15, 2016

Edwin, my advisor, was excellent and on top of all aspects of this process.

Leita Estes

May 13, 2016

The process went smoothly except there was a mis-communication when the USSA check was deposited to your Wells Fargo account. The communication with the finance department was done professionally and without blame.

Thomas Elizalde Sr

May 13, 2016

Excellent service. The service adviser was very knowledgeable and very helpful. My car was finished in a timely manner. Thank you service department.

lovemynewEV

May 12, 2016

The staff was helpful and knowledgeable about the type of electric vehicle we were looking for. They made the leasing process painless!

Timothy Hoffart

May 12, 2016

Turned in a 2013 Fusion and re-leased a new 2016 Fusion. Love the new car look with matching black rims and leather seats. I didn't have a lot of time so the staff accommodated me and got me in and out. They even had someone meet me in San Jose to finish up the paperwork.

Marcos Ramirez Perez

May 11, 2016

My experience in Ford was Great. They have a very good customer service. We purchased a 2016 Ford Explorer XLT and we loved it. We will definitely recommend Ford to our relatives and friends. Thank you.

Patricia Sanchez

May 11, 2016

Lori was very helpful from the minute I walked in to drop off my car. Her friendly personality and great customer service will definitely bring us back for the service and future automobile purchasesThanks for the great service!Patty

Gary Fryman

May 10, 2016

I got the Ford F-150 hoping to be able to tow a travel trailer. I am picking up the trailer today and will be living in it. Let hope I got the right truck to pull it, I will have to let you know how it going. Still trying to figure out how much weight I can tow with it. Wish I ask more questions about towing capacity.

Sang Le

May 10, 2016

Thank the Ford in Morgan Hill.Very heldful.Icom back when i need to service my car.

Barbara Vinolus

May 9, 2016

I thought that the staff was very helpful. I found a nice car that I could afford.The finance personnel was especially patient. I would've liked to have spent less than the 5 hours I was there. That was too long. I won't walk up and down the aisles of cars next time. I would try to find one car that I9wanted. I would request the exact amount of my monthly payments to make sure I could afford the car.

Kerry Bunger

May 9, 2016

2016 Ford Fusion Hybrid. Service was quick, but never got a call when it was ready, I just showed up an hour after the expected time.

William Lawrence

May 9, 2016

we had a battery go out on a car we purchased just 45 days earlier. The vehicle was used, but we felt this should be taken care of at no cost to us . In the end it was after a few phone calls.

Ann Ferguson

May 8, 2016

I have always had the best service at The Ford Store Morgan Hill. That is why I went back when I wanted to look at the Ford Fusion energi's. The Ford Store also has the best most robust selection anyone could want.

Ride n Teach

May 8, 2016

I'm brought the car in for an oil change and waited. It was ready in an hour or less. Test drove a Ford 350 while I waited. Service and sales personnel were great.

John Schmidt

May 7, 2016

This was my third purchase from The Ford Store Morgan Hill. So easy and a very good deal. But I wasn't surprised because each time has been the same pleasant experience. The people I have dealt with are great. From the salesperson and sales manager to the finance manager, all nice people. I will be back in a few years for my fourth purchase.

Louis Esposito

May 7, 2016

I have a 2016 Fusion, came in for first oil change. Staff was friendly and I even got the car washed.

Lucas Bernal Jr

May 7, 2016

Francisco was terrific. He made the buying process stress free and simple. He was very knowledgeable and made us feel at ease. Great experience!

Susy Adams

May 7, 2016

Oliver was our sales person and he was really great. He got all our answers covered. When there was a problem with the paint from the factory he made sure all documentation was covered so I could just drop off the car when it was time. The service department was great they looked at everything I asked for and kept me in the loop about what was happening with my car. My salesperson did follow up calls to make sure everything was going as planned. He even sent a card which was a nice touch. The Tech person was so patient and knowledgeable and went over all the gadgets in the car. We had an excellent experience.

David Vargas

May 6, 2016

I haven't had any previous issues servicing my Ford vehicles at this dealership. My 2015 Ford F 150 XLT went in for the regular service interval at about 20,000 miles after about 11 months of usage. The truck has been through a lot of long trips including through all of California, Arizona and Nevada, thereby logging all those hard miles. I bought the service package so I assume they will take care of all the items on the regular scheduled maintenance plan as they have always done with this and other Fords I own. After this particular visit I decided to pop open the hood to make sure everything looked OK. I noticed that the air filter casing had no marks whatsoever, I expected to see at least an indication on the dust that the filter casing was open and, therefore, an indication that the air filter was checked as it was called for and marked off on the service sheet. I opened the casing, took out the air filter and noticed that it was very dirty with small debris in-between the filter fins and about 50% of the fins were already black with soot. Although I know the recommended service calls for changing the filter at 30,000 miles, I also know that that is under "regular" driving conditions. It is, however, also recommended you change the air filter when it gets dirty even if that is before the regular service interval. In other words, had the technician actually opened, removed, and seen the condition of the air filter, he/she should have at least used an air compressor to partially clean the filter or just replaced it outright. I cleaned it as best I could with my air compressor and although it looks much better, I may just replace it soon myself. I have not complained to the dealership but I will let them know what happened on my next visit so they are at least aware that some people actually pay attention to the details of the service they are supposed to be receiving. FYI-I used to do ALL my own tune-ups, oil changes, timing, brake work, pretty much everything short of engine rebuilds for years until I could afford to have the dealers do them for me, so yes, I know my way around the vehicle and know they failed on this issue.

Emily Chase

May 6, 2016

My husband and I were in the market for a Ford Flex for awhile now. We saw the Flex on Ford.com and it was exactly what we had been looking for and best of all if was in our price range. So I called in and spoke to Jesse Sanchez and he was so kind and let us know that it was still there. Once we got to the dealerships we were greeted warmly and our questions answered. We took the car for a test drive and that was it. We parked in and went right in to talk numbers. Jessa understood where we were and what we were looking for in price so he did what you could to help bring the payment in our budget. It was a late night and Jesse even made sure that the car was washed and cleaned up before leaving. He took the time to give us a walk through of how to use the freatures the Flex comes with, he also help us set up our phones to the car. The whole time we were they everyone was so kind. I could not have asked for a better experience like I had that night when I bought my very FIRST car ever.

Leon Fox

May 6, 2016

Thanks for the prompt service. Oil change while I waited. Sync update and wiper change as promised

Caroline Martinez

May 4, 2016

Very pleasant experience nice staff brought my vehicle in for general service repairs they check over my vehicle and had some recommendations for the future

Katina Knapp

May 3, 2016

Good job on service. Edwin is a pleasure to deal with.

Taylor Lambert

May 3, 2016

My guy Hector was awesome! Really loved you guys. Give Hector a raise! haha. he was awesome though.

Aline Uchida

May 2, 2016

I went in to have my car serviced. Lori helped me. She was Awesome!! Super friendly and outgoing!! She took care of everything I discussed with her and had my car washed!! What a nice surprise!! I look forward to my next service!

BB

May 2, 2016

Darren was thorough, straightforward and very professional to deal with. I considered s total of four Ford dealers and you were an easy choice. Everything was ready with finance and we were in and out quickly.

Brandon Realmonte

May 2, 2016

The whole staff that helped us at Morgan Hill Ford made our customer experience an excellent one! They rolled out the red carpet in every way possible. The GSM, Graham, the Sales Rep Fernando and our Finance Rep Stephen. We thank them for providing us the best deal out there on our F150 truck. We will be back soon for our next vehicle purchase. Sincerely,Lee Pappas & Brandon Realmonte

Tobin Emery

May 2, 2016

It was a recall notice and the work was done on a Saturday. It was estimated to take 3+ hours but was completed in 1.5 hours. I must assume it was all done correctly. It is not something you can see or for that matter feel while driving. Driver took me to a breakfast location and pick me up later.

Dwayne Jaques

Apr 30, 2016

I love Morgan Hill Ford Store people are nice and my service went smoothly.

Pamela Formby

Apr 30, 2016

Everything went very well except the car still had the rear wheels plastic brake covers attached

Jared Garcia

Apr 28, 2016

Great service and we didn't have to wait to long for the car to be done. Thank you!

Clinton Morales

Apr 27, 2016

The service and staff were amazing helpful. Whenever I purchase a vehicle I am always worried about getting some salesperson that is going to try and play games. That wasn't the case at The Ford Store. Everyone was upfront and honest and this is the only time I have ever had fun buying a vehicle.

Gloria Blanco

Apr 27, 2016

Everyone was very helpful. I just wish there was some to check me in so I could sit down and wait for service. You kind of have to stand around and wait for someone to help you.

Richard Scheibley

Apr 27, 2016

I was able to purchase a 2015 F150 Lariat. I was very happy to get such a good price right up front for a loaded pick up. I was also glad I was able to get this deal done with the dealer that was so close to home.

Ronald Kirkish

Apr 27, 2016

Jerry did a great job and absolutely no pressure. I enjoyed the experience.

Heidi Johnston

Apr 25, 2016

Made 1 call, spoke with Service Rep about recall, she made an apt as we spoke. Dropped car off night before not problems... Called the Service Rep two different times and both times she returned my call right away.

Sebastian Ramirez

Apr 22, 2016

My entire experience from driving up in my trade in to driving off was geeat. My salesman was very friendly and not pusshy. I was given a fair amount for my trade in. Fiance understood that I beielve in getting the best financing rate due to having excellent credit and they beat my rate that I wanted by a half pwrcent. I will definitely be back when in the market for a new vehicle again.

Bryan V

Apr 15, 2016

you should alway have rental cars for clients when warranty work is required, I had to be without a car on a Friday night because you do not have sufficient rental cars, this makes me think twice about using you in the future. When a car has computer problems you can not alway schedule it at your dealerships time line.

Larry Pfrenger

Apr 15, 2016

Great deal, no haggle sale price, sales person and sales manager were a pleasure to work with. The only problem came when we notified the salesman that there was a slight dog smell in the back seat. He said no problem, they would shampoo it out before we drove home. Instead, the prep person sprayed cherry fragrance on the seats and carpets that was so strong it stung our eyes on the way home. Hoping the smell goes away soon and the dogie odor doesn't resurface. Other than that, 5 star rating!

Daniel Behrens

Apr 13, 2016

The service experience at the Ford Store Morgan Hill is always outstanding. Very timely and efficient. Laura and the team are always spot on and on top of making sure I and my car are taken care of and updates are timely. I rely on my car as greatly and is comforting to have the team at the Ford Store behind me!Thanks!Dan

Charles Chapa

Apr 12, 2016

The service department was very helpful and courteous. They delivered my car faster than originally promised. That I appreciated. My only complaint would be that when I purchased my 2015 Escape, I was told that my first service would be free but since I bought the car at another dealer, they couldnt honor it. The reason I brought my car to the Morgan Hill dealership for service was because I prefer thier service. I could have easily took it to where I bought it but I didnt.

George Havelka

Apr 12, 2016

Ford Store has always excelled from sales to service.Good work!!

Signe Montosa

Apr 12, 2016

2016 Ford Escape - Just purchased - rear passenger window did not go down all the way - warranty -Lori took good care of me - she knew I had an appointment to get to so monitored the work to get me out the door in time. She also advised me upfront - if parts needed that are not in-house, would not be able to complete the repair this day and would need to reschedule. The window works great! The only recommendation is: The gentleman working the cashier window asked if I wanted my car washed. I had time, so said yes. However, the car was not washed. By the time it was delivered,I had to get going. Not good customer service to ask a customer and then not provide.Sincerely, Signe Montosa

Hy Pham

Apr 6, 2016

Special thanks to Ashley or Natalie the lady works at service desk . I would give her 5 star for customer service. I brought my 2013 F150 for service she helped me to get car rental , tires , brake, and other stuffs , everything went through very smoothly. Thx again Ashley. Or NatalieHy

Manuel Alvarado

Apr 5, 2016

Sales people are great, didn't experience any of the normal car salesmen games. Bought a 2015 F150

Daniel

Apr 3, 2016

I purchased my 2010 Ford Focus SES two weeks ago. Oliver, my sales guy, was great! His shift was over at 5 pm, but he did what many would not do and stayed until 9:30 to ensure a great buying experience. My car was missing a jack for the spare tire and a valve stem cover. He did his best to make sure I got that covered and didn't mind getting dirty to install my jack for me. This dealer is really great with such awesome people. I would totally recommend purchasing a vehicle here because of their kindness, low prices, and for Oliver!!!

Alejandro Correa

Apr 1, 2016

I purchased a 2016 Ford Mustang ecoboost from the Ford Store Morgan Hill. Danny really helped and answered all of my questions and help get me the best price possible. I'm really grateful because he was very patient with me. It took me about 3 weeks to finally pull the trigger because I had been researching and comparing cars from all over California, but he helped the whole time. Would definitely do business with them again!

Jeremy Heth

Mar 31, 2016

Got an appointment quickly (within a few days). Work was done promptly upon drop-off, and very reasonable price. Work was replacement of +12V battery on a C-Max, and only cost $180, including the battery. I would have expected this to cost more (not complaining). The car's symptoms indicated the battery needed replacement, and service rep agreed that diagnosis was not necessary at this time. I appreciate the honest approach (no pressure to get an unnecessary diagnosis at this time).

Ivan Osorio

Mar 30, 2016

I purchased a new 2016 Ford Mustang 5.0 GT, I love this car! The Ford Store Morgan Hill was worth my drive to do business with. Great inventory and facilities. The Sales and Finance team were highly professional and pleasant to work with. I love Fords, I can see coming back in the future.

Perry

Mar 29, 2016

Second row console ordered had been received. Our 2016 Explorer limited was taken in close to appointment time. The wait was about two hours as I had been told. Lori was very helpful about the installation and showed us how to operate the display mode on the dash to find MPG displaybefore she gave the car back to us. My daughter had purchased her Flex here.

Jozef Fuljer

Mar 25, 2016

Great service and customer support. I enjoyed working with James who provided, help support and great guidance throughout the process

Rosa

Mar 24, 2016

When the clutches were originally ordered I was told the install would take 1-day. It actually took 2 days. One the day the car was ready Michael Ferrer was out ill and luckily Lori White stepped in to ensure I was notified our car was ready for pickup. If I had my choice I would chose to have Lori as my service writer every time.Overall the Ford Store site is nice but there is never any parking near the service area. To drop off or pickup a car we have to park in front near sales and walk completely around the building to service. It would be great if there was dedicated parking near service for service and parts customers.

Joe Rios

Mar 22, 2016

Service was great, friendly and quick. They washed my truck which saved me time and i enjoyed the day even more. Thank you .

Alfredo Espinoza, Jr

Mar 21, 2016

wonderful experience totally recommend morgan hill ford to anyone looking for car

Brenda Renzulli

Mar 21, 2016

Service was done quickly and service technician count dang have been nicer.

Lori Spurlin

Mar 21, 2016

It was fantastic. Gerry was great and Luis was super helpful. We expressed we were in a hurry and the finance guy had us in and out in 45 minutes. No haggle pricing is a far better way to go in my opinion.

Marc Jolley

Mar 21, 2016

Ford F-350. Upon purchasing the vehicle I had a great experience with the whole process. 3 weeks later I brought it in for a service and Michael & Tamara were exceptionally helpful and friendly. I would recommend Morgan hill ford to all my friends and family..

Norma Cabrera

Mar 19, 2016

The service we received on our F-150 was wonderful. Lori did an outstanding job making sure our truck got serviced right away.

Larry Duarte. Pleasantly Surprised

Mar 11, 2016

I've been to this dealership as a prospective customer, and also with a friend who purchased a vehicle from them. My experience in both instances was an extremely pleasant one. The sales people were knowledgeable and helpful in every way and actually made the process of finding the right vehicle, fun. The dealership is beautiful and I'd recommend them to my friends, and anyone looking for a great car buying experience.

Kaylynn Joy

Feb 24, 2016

I had a really great experience!!! Mike Tran was amazing and Danny Arevalo amazing!

Michael Cech

Feb 15, 2016

I purchased a Ford explorer. The service was great.

Radharamanan Radhakrishnan

Feb 15, 2016

This was my first visit to the service center. Found the entire experience to be pleasant and quick. In and out in about 1 hour. Disappointed that their car wash couldnt wash my car - something about the machine eating rear wipers ...

Danny Molina, Jr

Feb 10, 2016

Your care for my vehicle has always been great and always friendly!

David Mase

Feb 8, 2016

The overall experience was very enjoyable. From the ease of establishing my service appointment via phone to being welcomed upon my scheduled service arrival date and time. The service performed was was exactly the estimated time and cost. Excellent treatment of their clients from start to finish.

Jeffrey Teddleton

Feb 6, 2016

Our salesman John Comey at the Morgan Hill California store was outstanding!

David Vargas

Feb 5, 2016

My 2015 F-150 truck is the second vehicle I have purchased at Morgan Hill Ford since I moved here nearly 8 years ago. I found the exact specs and features of the truck I wanted on-line, contacted Morgan Hill Ford, was given the Costco price I requested, and the deal was done. EASY.... With service, my typical experience is I make an appointment, drop-off of vehicle anywhere from 2-5 days later(urgent drop offs accepted immediately), communication from service advisor with status report, and then retrieval of vehicle. Simple, no hassles, pleasant communication, that's what I have experienced with this dealership when servicing this vehicle or my Edge. Can't say enough about how I think every dealership should run like this: Real Service not Lip Service...

Jason Mah

Feb 5, 2016

Lori was awesome in the service department! I'm happy she came back!

Tierra Conrad

Feb 3, 2016

I have a 2014 Ford Focus and I love the service. They are so very helpful

Charles Clark, Jr

Feb 1, 2016

we took our ford fusion energy in for an oil change and related checks. no problems encountered.

Helen Dwyer

Feb 1, 2016

Eric was great and helpful and most courteous regarding my Fiesta service.

Robert Isaacs

Feb 1, 2016

Great service staff and attention to detail. Ashley gave advice on how to better use my maintenance contract that benefits my vehicle performance over the long term. Much appreciated!!

Karen Davis

Jan 30, 2016

Purchased a 2013 Explorer on 12/26/2015. The communication about the long wait was not positive. Even when your store is swamped you need Excellent Customer Service, which includes communicating. A person wants to be interacted with every 7-10 minutes or they feel neglected and unimportant. Harold Pettitt has the right attitude, thanks.

Gregory Piligian

Jan 28, 2016

They went out of their way to ensure that the warranty related service on my 2012 Focus was done properly and was followed up.

Maria Mercado

Jan 28, 2016

While the service was pretty good by the staff at the location, it takes them a long time to return calls or emails back with answers from questions or issues from us the consumer.

Nancy Roberts

Jan 28, 2016

2014 Ford Escape: Service to change oil. Check list and tire rotation included.Friendly staff and car ready within time estimate.

Abimael Vargas

Jan 27, 2016

For about six month we had been speaking with Francisco Vargas (no relation) about purchasing a new car, for six months he followed up with text messages emails and phones calls he was persistent in a non pesky way =) we came all the way from central valley to purchase a new fusion! we love the car and will be purchasing our next car at the Ford Store Morgan Hill!

Edward Rodriguez

Jan 27, 2016

I appreciated the no hassle approach to negotiating a deal on my F-250. Afterwards the process through the finance dept was equally a quick and no pressure type of process.

Linda Velasquez

Jan 27, 2016

Great dealership. Always focused on customer experience.

Swapnil Gautam

Jan 26, 2016

I purchased Ford Focus SE 2015. Matt was my salesperson. He was nice Guy. I think you guys need to reward Steve, the manager. Very excellent guy.

Douglas Newton

Jan 25, 2016

I just had the 7,500 mile service done on my 2015 Ford Fusion. The staff was very helpful. I scheduled an appointment for 11:20am on a Saturday, and I was running a bit behind. I got the car into the service department at 11:40, and my car was ready for me by 1:15. I went to grab lunch, and the car was done before I was. I will definitely be coming back to the Ford Store Morgan Hill!

Carol Landon

Jan 24, 2016

We purchased a ford edge Tony, the sale associate, was great. he was able to show us a couple Edges and explain the pricing. We went on a test drive and he was very knowledgeable about the features of this car.Mike, the manager gave us different options of how we could purchase the Vehicle. We were just looking that day, TFSMH had the exact vehicle we wanted! Color, options, etc... We needed some time to think about it and came back the next day to have them answer some questions and discuss our trade in. Satisfied with the terms, we bought the car. The financing process went quickly too. Good experience with buying our Edge

Carolyn Galindo

Jan 24, 2016

All went well with the service dept. My car was taken care of in a professional manner. My thanks to the service dept staff for taking care of my brand new 2016 Ford Fusion Titanium. Thank you again, George Galindo

Richard Foreman

Jan 22, 2016

King Ranch crew cab f-150. We love the hassle free experience. Our salesman, Guy was very knowledgeable and there was absolutely no pressure.

Mike Mulvihill

Jan 21, 2016

My 2015 Escape Titanium needed a few things and you did an excellent job, timely too.

Samanda Galvan

Jan 21, 2016

I was early for drop off but it was not a problem. They took care of me right away. I picked up my vehicle and drove away a happy camper. No issues with service at all! Thanks!

Kyle Sonneman

Jan 20, 2016

Francisco Vargas did a great job in helping me find my Ford Edge. I initially came in for an Explorer but it didn't fit inside my budget. Francisco immediately started showing me some options with the Edge and was able to find the perfect fit at another dealership. Thanks for all your help

Jason Salinas

Jan 19, 2016

Great experience! Very helpful and quick! Pricing is great! Quality is great.

Michael Sparks

Jan 19, 2016

Stayed late very knowledgeable and niceSmooth experience no complaints

Linda Cerates

Jan 18, 2016

The service staff was very friendly and helpful. I was given a ride home and got called when they were ready to pick me up to go back and get my car. All the staff seem very happy to be working there.

Robert Petitjean

Jan 18, 2016

Thanks for the opportunity to pass along my buying experience at the Ford Store Morgan Hill. When arriving at the dealership I was initially contacted by Fernando, who explained that he was in training, but that his trainer (Philip Rios) was available to answer any more technical questions I might have. Having done a great deal of research into the features of the now-available (2016) light trucks from various manufacturers, I had narrowed my search to the 2016 Ford F-150 Platinum or King Ranch. Fernando arranged for a test drive, and after returning to the dealership, I had several technical questions that required the assistance of Philip Rios.I found Philip to be very well versed in the features and systems of the truck, as well as being very well acquainted with the processes at the dealership. He quickly printed detailed documents from technical manuals providing information not found in common brochures. The exact vehicle (color, options, etc.) was not currently in stock at the dealership, however, Philip did a search and found that a vehicle matching my parameters was due to be delivered to the dealership within several days. I left the dealership feeling confident that I would return once the searched-for vehicle arrived. During the following days, I visited other dealerships in the region, and found three (3) vehicles matching my parameters that were in stock and available for immediate purchase. However, when approached by salespersons and asking some of those technical questions, none were able to provide the level of expertise demonstrated by Philip.I returned to the Ford Store Morgan Hill hoping to have some of the more advanced features explained in greater detail, even though the vehicle I was most interested in had not yet arrived. I had called ahead and spoke to Philip, explaining my goal for the visit. Philip was very welcoming once I arrived, and explained the a transport truck had just pulled in. He checked and found that the vehicle we were waiting for was in fact on the truck.Philip spend the next couple of hours demonstrating the advanced features I had hoped to learn about. At no time did I feel "pressured" or "rushed" into make a decision. Once completely satisfied with the features, of what I believe to be the most technologically advanced light truck on the market, I made the decision to move forward with the purchase. Philip very willingly provided several purchase/leasing options to choose from. After a couple of "negotiations" on after-market items (spray-on bed liner, all-weather mats), a deal was struck. Philip was extremely efficient at getting the processes underway and coordinating the various necessary steps.A day after bringing the truck home, I realized there had been a miscommunication regarding an advanced (apparently optional) tech feature. I returned to the dealership and discussed my concern with Philip, who ultimately arranged for me to speak with his manager, Ryan. The three of us discussed my concern, and were able to reach an agreement. I feel I was dealt with very fairly, and a resolution was found within minutes.My experience at The Ford Store Morgan Hill has been very positive, and I will confidently recommend them to family and friends.Kudos to Philip, Ryan, and Fernando. Philip's knowledge, expertise, and demeanor are truly exemplary. Philip truly deserves recognition, and is a real asset to this dealership!

Gina Gubatan

Jan 15, 2016

I purchased the 4V Eco Boost from... Jesus..very helpful, very nice. He answered all my questions and made me feel comfortable if I had a concern. The staff was courteous and welcoming. Even called me by my name. Nice.The process of buying my car was not as painful as I thought It would be. Jesus also did a follow up call, which I appreciate very much. :)

Jeffrey Drennon

Jan 15, 2016

The service at the Ford Store has been nothing but EXCELLENT from the first time I walked in. Keep it up!

Ben Newman

Jan 14, 2016

We broke down on our way home from San Francisco to Monterey. Luckily we made it to your dealership. I received a call the very next day which was a Sunday as a follow-up to what's going on with my vehicle. I was told that it would be Monday before they would be able to give me an estimate. I received a call on Monday with the estimate and picked the vehicle up repaired on Tuesday. Excellent communication and customer service! Thank you!!!

Cindy Ceballos

Jan 14, 2016

I was very interested in purchasing the new 2016 Mustang. The sales person was very friendly. He and his sales manager were able to give me a reasonable price on the vehicle. They had the color I wanted in stock. Them as well as the finance manager were working hard on getting me approved. And they managed to do it! I'm very greatfull they went beyond so I could drive off in the car I wanted. I would most certainly recommend this dealership! Overall I was very satisfied with my experience.

Virginia Grant

Jan 14, 2016

Since 2006, I have only had my cars serviced at the Ford Store. I bought my current car, a 2013 Explorer, and the one before it, a 2009 Ford Focus, at the Ford Store. I am very satisfied with the service.

John Whelan

Jan 13, 2016

good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Mandy Schloss

Jan 13, 2016

I purchased a certified pre-owned 2012 Ford Focus. I got an amazing deal on it. Staff was very helpful and not pushy. I would definitely recommend friends and family.

Richard Nohrden

Jan 13, 2016

Kevin Glynn was the person that helped me. He was excellent. Very accessible, answered all questions, and made the transaction comfortable and easy. Service: Excellent. My Ford focus: Love it. Can't wait to get my Mustang Convertible from The Ford Store - Morgan Hill.

Sathyappriya Pichaikannu

Jan 12, 2016

I bought the 2016 Ford Fusion Energi . I would like to thank here our sales consultant Francisco Vargas and his team for an exemplary service. Especially it was the New Years Eve and being busy the whole day, Francisco was very patient in explaning everything about the vehicle and our other questions. Rest of the other staff were also very helpful! I would highly recommend your store for your service! Thanks!

Edward Machado

Jan 11, 2016

I have now sent 5 friends there. I bought 2 cars there. I helped my best friend get his new 2015 f150 there fx4. No hassle and easy. I live in morgan hill and support the ford store. All good for me.

FORD FAN

Jan 11, 2016

We purchased a 2015 F150. Friendly staff (sales rep and finance guy); clean facility; quick "in and out" on the purchase.

Horst Nickisch

Jan 11, 2016

Ashley was great and got me in and out in 2 hrs. The coffee and bagels with some good reads helped pass the time.

Sandy

Jan 11, 2016

Very courteous staff, particularly Ashley, in handling the timing of my appointment, recommendations of additional service that might be needed as well as information on a recall that she would be "taking care of". . . Top Notch people!

Kevin Miller

Jan 10, 2016

2016-C-MaxThe experiance was great, we were looking into either a Fusion or C-Max, we test drove both vehicles and liked them both.My wife really wanted the energi model of either, but the trunk space on the fusion was really small. So we went with the C-Max.The Ford Store Morgan Hill is a great dealership, lots of vehicles, and we went through financing really fast.Keep up the good work, I will be back to purchase a Fusion, It's my turn to chose the next vehicle.RegardsKevin

Steven Whitecar

Jan 10, 2016

Easy processFrancisco was helpful and knowledgable about the car Will see if your service dept contacts me for certain paint repair

Dana Lovell

Jan 6, 2016

JC was friendly, helpful and a wonderful sales person to deal with

Reuben Seehafer

Jan 6, 2016

great service and sales personal. There was no pressure and everything went very smoothly with my sales man.

Phyllis Bumann

Jan 5, 2016

I really enjoyed the great happy to be here service that Ashley provided. It started with Ashley smiling as she was greeting me when I am getting out of my car. Ashley smiled and seemed happy the whole time we had conversation about my car. She quickly signed me up to get an oil change and told me how long it should take. Ashly told me when the car was finished and it was earlier than anticipated. I would give her rating of a 10 out of 10.

Steven Dini

Jan 5, 2016

The staff was very friendly and helpful, from the service writer to the cashier to the guy who brought up my vehicle, everyone was exceptionally courteous and warm. We have a 2013 Ford Escape and I always enjoy bringing it for service. You have a wonderful crew!

Charles Chapa

Jan 4, 2016

The experience at this dealership was very good. The service advisor was polite and helpful. If I had one complain it would be that I sat in my car for a few minutes with no help so I decided to walk into the service department where I was promptly asked if I needed any help. I was unsure if I needed to wait in my car or come into the building

Dean Filice

Jan 4, 2016

Service was excellent. Staff very friendly. I was in and out quickly.

John Whelan

Jan 4, 2016

Thanks Matt Lopez, I appreciate the patience. Good luck.

Simon Booth

Jan 4, 2016

I was very impressed by being able to get a same day appointment at the service department.

Thomas Secolo

Jan 4, 2016

From the beginning of making the call for service to the final pick up of my vehicle, there was a couple hiccups, but otherwise all was good.1). When I was trying to make a service appointment (7,500 mile service and oil change) the young lady said 75,000. When I corrected her I was then put on hold, when the call was picked up again it was a different person and I had to explain what I wanted all over again.2). After I met with the service rep, I was told to put my name on the shuttle service log. I was told should only be about 5-10 min. I waited roughly 30-35 min and then went to the counter to see how much longer. They said that they would get me a ride back to work asap. Once I returned back to work, I received the call that my car was ready for pick up (I was only back at work for about 10 min). Had I know that, I would have just waited for my vehicle in the first place.

Brad Yano

Jan 3, 2016

Michael Ferrer was my assigned Service Advisor. I had never worked with him on previous visits but I just want to say - he did a great job!! I was extremely impressed from the way our interaction started when I dropped off my car in the morning for its check up and oil change, to the time of pick up. He went through all the details and there were a couple of added recalls to be taken care of. These added tasks took a little more time than expected and he guessed it would be around 3 or 4 when it would all be done. The shuttle service home was nice and Michael called me right around 3 when the car was ready. Perfect!!I was so impressed with his demeanor and overall customer support that it made the hassle of servicing my car into a very pleasant experience.

Kristina Alvarez

Jan 3, 2016

I purchased a Fusion Energi. Still learning about the car but it seems nice so far. Great on gas.The dealership has always been great. This is my second car purchase. I've also referred several friends. Javier and JC are terrific. Also Graham, the manager has been wonderful. It took me a while to figure out what car I wanted to buy. I test drove almost every car on the market to make the right choice for me. I need to get in a car, drive it and see it in person and not just research on the internet. However, The Ford Store was the only dealership that was not only low pressure, they let me borrow a few cars to see how they would work in real life. This is very important. I test drive down the street and back doesn't help with real life. Does it fit in your garage? How do the child car seats fit in the back seat. How many groceries does the trunk hold? You cannot do these things on a quickie test drive. In the end, I bought the Ford Fusion Energi. Seems like a very good car for the money.I will continue to buy cars from The Ford Store. I will also service my cars at The Ford Store. They have the most convenient times for service. Open every day and till 9 pm during the week! You can't beat that. Especially a shuttle that runs the whole time.

Kenneth Schirle

Dec 31, 2015

It took a little while to get someone to notice I was there. One rep. was busy and the other seemed oblivious (Michael?). Someone addressed him by name and, since I was to see him, I asked him to assist me. He deflected me to Lori who, by then had finished with her customer and left the area. Eventually Lori returned to assist me.

mr2326

Dec 31, 2015

Philip Rios, Tim Kasdan, Ryan Valletta were great. 5 stars if rating sales experience alone. Professional, helpful, on top of most everything. Big kudos for getting the car out of hock in Benicia for delivery by the end of the year. Cool regarding fixing the stain on the headrest, good BBQ and a full tank of gas to boot!Experience with Finance & Service so far have been mixed. This is why not 5 star in all categories. Hope to revise if possible as remaining issues bear out.

Jacqueline Delmonico

Dec 30, 2015

I had great experience , they gave me exactly what I wanted and as a woman they treated me very respectful! My sales guy was Fransisco and he was awesome ....he knew everything about the truck and even gave my daughter a ride home.. I was very happy especially since I had a horrible experience at capital Chevy. Thank you ford store! I love my new truck.! Jackie D..

Joseph Mcmorrow

Dec 29, 2015

2014 Ford Explorer. Courteous staff, quick diagnosis, team looked extra hard to locate the part I needed so I could get my car back before Christmas....and succeeded!thanks!Joe McMorrow

Nicholas Pierce

Dec 29, 2015

I was amazed at how easy the car buying experience is, when you aren't pressured. James, our salesman, was very helpful in answering any questions I had about the '15 F-150 I came to see. There hasn't been any other time, in the past, where I felt more comfortable buying a vehicle than when I did thru the Ford Store. I walked away feeling confident in my purchase and like I hadn't just been up sales into some unaffordable monthly payment.. You all have my business, indefinitely. Thank you

Chad Arnold

Dec 28, 2015

Awesome experience, staff and everyone helping me was very nice and didn't make me feel pressured at all. I am a little annoyed since I stared having issues with the car when it only had 350 miles on it and now is getting two major parts replaced. I'm not blaming anyone I'm just annoyed.

Doris Staehr

Dec 28, 2015

Staff kind & helpful. Service was done in a timely manner (I waited).

Jacqueline Vargas

Dec 26, 2015

Great deal very friendly service, bought a used pick up and I'm very happy with the quality of the vehicle I purchased. Id shopped around a long time and was well aware of pricing and they beat everyone. I strongly suggest you shop here , very relaxed low pressure dealer. The salesperson James was very nice and helped me work along with his sales manager Louis, and from there a great deal was offered and I left soon after very happy with there service. Thanks Ford Store great job.

Randal Mitchell

Dec 26, 2015

We purchased our Fusion from you, followed that up with an Explorer. Happy overall with sales and service. Mistakes have been made (not this visit) and you folks have always made things right.

John Gemo

Dec 22, 2015

We bought a 2016 Explorer and found everyone was very friendly and helpful. We are very happy with the service wereceived and would recommend the Ford Store to our friends.

Maryanne Banich

Dec 22, 2015

I was referred to the Ford Store by a friend who leases 3 energi vehicles from them. When I came into the dealership I was greeted in a friendly manner and directed to the person who would help me to get the terms and vehicle that I wanted. Thanks to Jesus Lopez and Ford Store management, I am a happy customer!

Michael Gilbert

Dec 22, 2015

Able to get my car serviced and software glitches fixed promptly so car was available for pickup.

T Whitman

Dec 21, 2015

Fast, professional and low pressure. Even found an additional rebate I wasn't are of and applied it to deal. Very satisfied.

Glenn Bennett

Dec 19, 2015

I went to The Ford Story to try out a new Mustang GT. I had sold my car and was in the market for a new car, but didn't know exactly which one to get. I had narrowed it down to a 2015/16 Ford Mustang GT, 2016 Chevrolet Camaro, or 2015/16 Nissan 370Z, and planned on driving each. The Ford Store was the first stop, and I was quickly in a Mustang GT with the Performance Package for a test drive. The salesman was new to the dealership, and let me pick the test route. This made all the difference, as I was able to pick some curvy roads I was familiar with. The Mustang exceeded all expectations, but I still wanted to try out the other cars, so I finished up with the test drive and proceeded to Chevrolet. They had no 2016s in stock, no manual transmissions, and the salesman was less than eager to help, so I proceeded to Nissan. They only had one Z in stock, and no manuals either. I drove it since I was there, and was let down after driving the Mustang. It felt dated, and I didn't fit into it as well as the Mustang. And the salesman filled it up with regular gas when it takes premium. I decided to return to The Ford Store to work on pricing and see if the Mustang was something I could do. The original salesman had left for the day, so I started working with a new one. I had a price for a monthly payment that I had budgeted for, and that I wouldn't go higher than. It took about 2 hours to work out a combination of options until I could get the car into my price range, but we got it there and I sealed the deal. After a quick detailing and a meeting in finance I was able to drive the car away that night. Big thanks to both the sales team and finance for staying late that night! The Ford Store sent the car out with a full tank of gas, so I road tripped it up the coast the next morning. I have been looking for excuses to take it out, and also chauffeured my coworkers the the airport the day after that. The car has been great. I am enjoying learning the new features on it. While on the road trip, I did get a call from the finance team saying that we had mis-communicated my downpayment, that they had not taken my insurance information, and that I would need to come in asap. This was annoying, especially because I would have to cut the trip short to stop at the bank to get cash for something that should have been done. But I understand mistakes happen, so I came back with cash and made up the $200 difference. I had my first service appointment to apply the Perma Plate and to remove a silicone-like residue that was in my cupholders from the start. The service team was very helpful setting up the appointment, and offered a loaner car for the day of service. I didn't take them up on the loaner offer, as I didn't need it, but it was appreciated. The service was done ahead of schedule, but the residue wasn't attended to when I went to go pick up the car. I pointed it out, and the service team fixed the issue quickly on the spot. Although there have been some hiccups in what is my first new car experience, overall the experience has been exciting and pleasant. Thanks again to everybody at The Ford Store for the opportunity!

Robert Bowman

Dec 19, 2015

Excellent service by knowledgeable sales rep. He knew his stuff. And he went out of his way to find what I wanted.

Robert Esperanza

Dec 16, 2015

Guy and Mike were A#1 in knowledge and helpfulness during my 2015 Edge purchase.

Geoffrey Hales

Dec 15, 2015

We purchased our 2014 F150 a couple of years ago and have not had any regrets. Guy Knox, our salesman, was very helpful with our purchase and has been following up periodically to make sure that we are happy with it. The service department at TFSMH has been performing all scheduled maintenance for us and they have done a great job.

Michael Millette

Dec 15, 2015

Great service, great selection....wouldn't buy anywhere else

Erin Merino

Dec 13, 2015

Leased a 2016 Explorer Sport. Service was excellent. My sales person was great, friendly and knowledgeable. All the staff I dealt with were friendly and helpful.

Jaredd Reeve

Dec 13, 2015

I actually came in looking at a used vehicle and ended up buying a 2016 Mustang GT because the warranties and the interest rate were so much better on the new one. My sales person Hector Arriaga at the Ford Store in Morgan Hill was awesome. There was no pressure and he was super detail oriented when it came to the options and information on the vehicles. I've already recommended friends and family to go there and talk to Hector if they are looking to buy a new car. Great service. I will definitely buy here again.

Debra Gobin

Dec 11, 2015

I had my oil changed, and 10,000 mile service. I was given an appointment exactly when I requested. Service was prompt, personnel were courteous and friendly. Couldn't have asked for a better response.

Johnny Carlin

Dec 11, 2015

We love Morgan Hill Ford. Not to happy with the offer on a new truck but we continue to look. Next time someone test drives our truck and drive through the mud and leaves it up to the windows you might think about cleaning it without having to bring it back to be washed. Still love the store.

Steven Hausle

Dec 10, 2015

We purchased a Ford Flex, the entire process was well managed only a slight delay waiting for finance, I guess when you sell so many cars that is understandable.

Rob Ortega

Dec 8, 2015

I purchased a Ford Escape Hybrid in 2006 and have had my vehicle serviced at the Ford Store to date. My experience is always very positive with check in, service & follow-up. Improvements needed are as follows:1). Calling in for appointments can take 2-3 tries.2). Service staff changes often.

Augustine Odwyer

Dec 4, 2015

I was more than delighted with Oliver Nunez he was most helpful when i did my initial test drive and followed up over the next couple of weeks being very professional and not pushy. When I was ready to purchase there was No possibility I would use any other Sales person or Organization. The pricing at the Ford Superstore was very Fair and hassle Free,overall a great Experience.

Heather

Dec 4, 2015

I got my first service and two recalls take care of during my visit. All of the staff was friendly and helpful and estimated the time it would take for service fairly accurately. I still have an outstanding issue from when I purchased my Escape in April but I believe it will be resolved shortly.

Adam Johnson

Dec 3, 2015

Process was simple and hassle free. Excellent selection of cars and even better staff!

John Begiebing

Dec 3, 2015

JC (John)was so knowledgeable about the truck and answered all my questions regarding towing andengine efficiency. Thanks so much for the low pressure attitude and common sense approach.We love our new F150 XLT Super Crew truck.Thank you,John & Patty

Ramesh Mantri

Dec 3, 2015

Ford Store at Morgan Hill usually provides a great service. Maintenance tasks are performed professionally and thoroughly without taking too much time. Staff are friendly and courteous.

James Romero

Dec 2, 2015

Excellent service and excellent product!!! Very impressed by the no pressure sales.

Summer C

Dec 2, 2015

My husband and I recently bought a new F150, and we had a great experience. My husband had been talking to a salesman for a couple months, trying to nail down what we wanted, and he never got frustrated with the length of time it took. I came by myself to test drive a truck and was treated very respectfully. That has not always been the case at other dealers. When we finally found the truck we wanted, the transaction was very smooth. We felt very well taken care of and are very pleased with the purchase and service.

David Mcfadden

Dec 1, 2015

I'm extremely pleased with the over service, from the greeting to the shuttle service and picking up the vehicle. I have confidence that the service completed on the car is 100% done.

Gary Alameda

Dec 1, 2015

Ford F-250 Diesel Service was great. Staff as Helpful

Jack Fox

Dec 1, 2015

Routine maintenance that was handled promptly. My next visit tomorrow seems more serious for an eight month old truck. I hope the service is on a par with recent experiences.

SteakHolder

Dec 1, 2015

Got my 2015 F150 first oil service at 8.5k miles before a long trip on the Mojave Road. Service staff was helpful, and gave me a contact to discuss performance details of the truck. Very happy with the experience.

Cory Gaines

Nov 30, 2015

kevin, my service advisor was very helpful and his followup was good.

Mark Navarre

Nov 30, 2015

Service adviser Ashley Valletta was awesome. Took care of my urgent request without an appointment and took care of two outstanding recall notices too.

Pamela Torrisi

Nov 30, 2015

From the moment we walked on the lot and Jerry Gaither approached us and showed us around we had nothing but a great experience. Working to get the financing and signing the final papers were all made easy. The experiences we have had with service department have been so easy. Nothing but great things to say about Ford Store Morgan Hill.

David Falletta

Nov 26, 2015

Everyone at this dealership is very professional, and very courteous..thanks Dave

Diana Gabriel

Nov 26, 2015

My appt. was scheduled for 7:30 am on Saturday with Ashley. When I walked in that morning I was told that dept. didn't open until 8am and that Ashley had t arrived yet and that a 7:30 appt. shouldn't have been scheduled. However,mAshley arrived about 7:45 and was quick to apologize for the misstep and immediately helped to start the check in process and get my car going.

George Havelka

Nov 26, 2015

You guys and gals are first rate. Keep up the great work.

Janice

Nov 26, 2015

Dave Martinez and the Service Manager Kevin were extremely helpful in resolving the ongoing problems I had since I first purchased this Fiesta. Kevin listened to my complaints and came back with the proposed solution, assigned it to a technician . The technician installed a new modulator, there was a recall on the modulator, in about 45 minutes. Thank you for your excellent customer service.

Kelly Greenwalt

Nov 22, 2015

JC was very pleasant to do business with. We had just had a dealership experience a few days before in which it was clear it was salesperson vs customer. It was the polar opposite with you guys. Thanks.

Jeffrey Williams

Nov 20, 2015

I purchased a 2009 Scion xB on 11/14/2015. The service was pretty good. The salesman Travis was new but very helpful, what ever he didn't know he quickly found out the answers to. Over all my experience was good, I got a good car at a good price.

Tami Koval

Nov 20, 2015

I was treated with respect and my concerns were immediately addressed. I was given a timely appointment and everyone I had contact with was pleasant and knowledgeable. My car was taken care of correctly the first time and I appreciate it.

Michael Flowers

Nov 19, 2015

Very good, I was in and out very quickly with the price I wanted

Andre Roberts

Nov 18, 2015

The process of purchasing a new vehicle is usually difficult. But Kevin Glynn made the transaction go smoother than I thought possible. He managed to turn the purchase into a good experience that my wife and I considered uncomplicated. Kevin made us relaxed and his patience with us should be commended.

Corey Moralez

Nov 18, 2015

First off our sales associate (James) was incredible. We recently leased a Ford Explorer from you guys and we felt it didn't fit our needs, so we brought the Explorer back to James at the Ford store and he helped us figure out what we needed. We decided to buy a used 2015 Dodge Journey Crossover. This vehicle could not be anymore perfect for our family's needs. We couldn't be any happier with this vehicle. The staff at the Ford store was amazing, courteous, helpful, and very welcoming. We will definately send all business their way without a doubt.

Carlos Amarillas

Nov 16, 2015

My experience at the Ford store Morgan Hill was like no other. I went there and was greeted quickly, other dealerships I walked around got a half hour and salesmen looked at me and not once did they even greet me let alone try to give me service. The salesman Tony was very polite, and gave me alot of information around my questions. He was very knowledgeable and helped me with my purchase of my 2016 ford fusion. Which was a big surprise considering I never thought I would ever own a new car. Thank you ford store!

Erik Telfer

Nov 16, 2015

It was a smooth transaction with little hassle, which is always nice when having to shop for a new car.

Raymond Sato

Nov 16, 2015

Made appointment of a 2013 recall not realizing the mistake. When I called to cancel the person said not problem, there is a recall for the 2015 Escape we now own. She was very polite so I did not feel like an idiot for not reading the 2-13 notice carefull.

Ann Bardrick

Nov 14, 2015

the service on our car was done efficiently and at our convenience

Steven Maldonado

Nov 14, 2015

Had a great experience on bringing in my vehicle for service and quickly checked in and out.

Bryan Bardrick

Nov 13, 2015

My experience with my last service at your store was excellent. From checkin to check out all your staff members were friendly and polite and I am proud to say a job well done. Based on my previous visits I now own two of your C-Max vehicles and love the ride and comfort with saving on gas with both of them.Keep up the good work.

Burton Smith

Nov 10, 2015

Very friendly. The job took less time than I had expected.

John Vernali

Nov 10, 2015

What happens to the service writers? Every time I come in I get a new one and I really like the ones I have had in the past.

Daniel Behrens

Nov 9, 2015

Kevin was great! Service was performed quicker than my expectations. Thanks

S

Nov 8, 2015

DJ was very knowledgeable and was very patient and did not use any pressure tactics. It was a great overall experience. That you participate in the Costco program is an added plus.

Ryan Leslie

Nov 7, 2015

Had an issue with the AC. They diagnosed and repaired the issue under warranty super fast.

Bradley Gaynor

Nov 6, 2015

I was promptly greeted upon arrival. Process was smooth until delivery. It seemed a bit muddled on that score. I was told to pick up my in keys in 10 minutes. I went by cashier and picked up the paperwork; there were no keys with cashier. It took another 10 or 20 minutes before car magically showed up.

David Vargas

Nov 6, 2015

The 2015 F150 is hands down the best of many trucks I have owned over many years. Morgan Hill Ford was great to deal with in regard to the purchase process and now the service department has taken over the reigns in providing quality and timely service with great communication.

Vinessa Lira

Nov 6, 2015

I got a 2011 Toyota Camry SE. I don't have the best of credit and appreciate my salesman working with me!

Timothy Haskell

Nov 4, 2015

Jesus greeted us with such a warm and genuine smile that we immediately felt welcome! Since we were a lease return, he already had a new 2016 Explorer to drive. We went on a test drive and loved the EcoBoost by the way, BUT I really wasn't sure I still needed an SUV. I explained that I'd been thinking totally impractical, but fun next vehicle... a Mustang, BUT only in Ruby Red! We then drove the California Special sitting out front, and loved it. It was Ruby Red, but wasn't sure about the nice Suede seats... we looked at others... and without falter Jesus was helping us... for hours! We left Sunday wanting to order a Mustang or find one with the options etc... we wanted; so, Jesus was going to check Monday. Well he found one by 10am... fresh off the transport in Folsom and we picked it up in Morgan Hill Tuesday... and have been enjoying it ever since!!

Gloria Cardoza

Nov 3, 2015

The service and staff were excellent. Repair was completed when promised.. The shuttle service was timely. Everyone was polite and friendly.

Lorraine Fraas

Nov 3, 2015

We leased a 2015 Ford Edge. Staff and service were great, very helpful. Look forward to driving our new car!

Tim Bowdish

Nov 2, 2015

The Ford Store of Morgan Hill was great to work with. Our sales rep helped us with every part of our new purchase and it made for a great experience. Thanks JC! Ill call you when Im ready to buy another Ford. Thanks again Tim

Vesselin Vitchev

Nov 2, 2015

Nice service advisor, Very fast and prompt service.

Stefan Solyom

Oct 31, 2015

We bought a Ford Focus electric and have to say, we turned down other (potentially better) offers just because of the efficient and excellent service of this dealership. For us, it was trully a refreshing experience, they seemed trustworthy, and now, after the purchase, we still believe they are ...

Robert Cooke

Oct 30, 2015

I wish I knew more about the extended warranty that I purchased. I didn't realize I'd end up spending about $250 in repairs for an item covered by the warranty. I feel like I made a big mistake buying it now. I mean the pulley broke and I ended up spending money on the replacement of a fan belt that was damaged as a result of that.

Yu Li

Oct 30, 2015

I bought my Mustang at Morgan Hill Ford, and I want to say I had a fantastic buying experience. This is not only the first 2016 new Mustang ecoboost I bought, but also the first car in my life, here I really want to say thank you to John Comey which I call him JC, he is a very nice sales person, probably the best one I've met, from the start to the end, he knows what I want, being knowledgeable and amiable. Also Steven Adragna, the sale manager, who doesn't haggle and give me a good price in second. .I've been to many dealerships, like Sunnyvale ford, frontier ford, capitol ford, but I feel so lucky I chose Morgan Hill Ford because people in that store don't haggle and nice! Again, thank you JC and Steven! I will 100% recommend my friend to this place to buy a car in the future, thank you morgan hill ford for giving me such a great buying experience. So if anyone is looking for a fast, cheapest way to buy a car, find JC and Steven! I promise they're really professional and they r really doing the business.

Hunter Shroff

Oct 29, 2015

Best experience a person could have. Everyone was very friendly and polite and provided me with all the info for my purchase

Lisa Morin

Oct 29, 2015

I purchased a 2014 ford escape. I originally called to inquire about the inventory for new Escapes and Edge models. I spoke with James who was very help full. When I arrived at the dealership James greeted me and assisted me with all of my numerous questions. I loved the huge selection that the dealership had. I ended up purchasing a used model and so far I am very satisfied. Pedro assisted me with the financing process and was very pleasant, friendly and help full.

Louise Teutschman

Oct 29, 2015

Great experience at The Ford Store. No pressure, upfront cost disclosures, plenty of time checking the car out. Eli was wonderful

Nestor Sandoval

Oct 29, 2015

sale rep. was greatJesus Lopez at the ford store gilroy ca

Peter Wallace

Oct 28, 2015

Service staff excellent addressed all my issues very professional. Delivered more then expected.

Ron Handley

Oct 27, 2015

The salesperson and staff were a pleasure to work with. They were professional, courteous, and knowledgeable. The entire process from meeting my salesperson at the appointed time to driving my new vehicle off the lot took about an hour. This was my second purchase from TFSMH and I was very satisfied with the both experiences.

Darryl Williams

Oct 25, 2015

The sales person was very pleasant and knowleable, that meant a lot to me. I would recommend the ford because the volume of vehicles on site to pick from, we we were offered refreshments coming in the door by our salesman, it makes you feel welcome.

Dwight Dorsey

Oct 25, 2015

We had another great experience at The Ford Store.

Larry Hazen

Oct 25, 2015

my wife and I appreciated the attention we received from Edwin. He listened to our concerns and addressed them very professionally. He made our visit very comfortable. we had twp vehicles serviced in the same day.

Beth Edmonds

Oct 22, 2015

I have been wanting an energy efficient car for at least 3 years not. When I received the sales information for the 2015s and the rebates that were available, I was happy to hear that my spouse was willing to look into it; he had gotten a Ford truck 2 years prior. When we came in, we decided to get him an energy efficient car also, so we got 2! We are loving seeing how to save emissions and benefit from plugging in.

Tarcisio Brasil

Oct 21, 2015

Showed up and had Ryan introduced me to hectorWhich helped me out with picking out the fusion. Took it for a test drive and he explained the vehicle. No haggling for the car which I loved, except it does take a while to purchase a car. Hector has called and followed up with me on how I like the car and so far I love it so much I have told friends and family to go back.

William Waterman, Iii

Oct 21, 2015

I don't agree with the pricing model your dealership uses. In the future I will probably go to another dealer who negotiates. This is a management philosophy and not a reflection on my sales person. My sales person Javier was excellent.

Donald Weltz

Oct 19, 2015

Was in for scheduled service. Everything went well as expected.

Michael Parker

Oct 19, 2015

I had been looking for a large used SUV for about 6 weeks. The 2004 Ford Expedition with 65,000 miles was exactly what I was looking for. I came from Lafayette, about 1.5 hours away. I had also been to dealers in Sacramento, Livermore, Tracy, Albany and Dublin. The other dealers either said the SUV I was looking for was very difficult to find or they said they could finance me, and they did neither. Your team came through with flying colors on both, thank you.

P. Melgarejo

Oct 19, 2015

Service of my vehicle was faster than expected. I was told that my vehicle would be needed for 3 hours and it was done in under 2. Also had a coupon for 10% off which helped out giving me a little extra for my vacation.

James Dugger

Oct 17, 2015

We test drove three vehicles and leased a 2015 Ford Edge. Elias Dias was very knowledgeable and thorough in explaining the key features and benefits of the car.Thanks very much.

Marcos Gutierrez

Oct 17, 2015

2016 Explorer, best helpful staff Ive seen dealers.

Lorea Zubillaga

Oct 16, 2015

I came to get my 2015 Ford Focus serviced. The staff was extremely helpful and efficient! Thank you so much!

Marina Fernandez

Oct 16, 2015

Car serviced in a timely manner. Although price to replace a key is outrageous.

William Gordon

Oct 16, 2015

The service was excellent and everyone I dealt with was pleasant and helpful. They answered all my questions to my satisfaction. It was a pleasure and I will continue as a customer

Abraham Soledad

Oct 15, 2015

First of all I already recommended friends!I told them that you guys were great!!!!Will see you guys so0n!to purchase a nother car

James Dugger

Oct 15, 2015

Great service easy transaction. AAAAA+..............................................................................................................................................................

David Wolfsmith

Oct 14, 2015

Purchased a F150. Elias found us the truck we wanted and it went very smoothly and easy!!!

Richard Castro

Oct 14, 2015

I absolutely love my new Focus ST! I cannot say enough about the staff either. Ryan worked with me from the beginning, and made me feel like the only customer he had to deal with. Since my husband wasn't with me, Ryan had Phillip bring my new car and our contract documents to our house to finalize everything.Always amazing service at Ford Store Morgan Hill. This is our 2nd purchase there, but also sent my parents there for a truck and our daughter to buy her first car. I wouldn't trust sending her anywhere else!Thank you again!

Cynthia Perez

Oct 13, 2015

The staff was great , very friendly, professional. Offered me a ride home. The shuttle driver was very nice . Would recommend the Morgan Hill Ford Store to everyone.

Nora Drake

Oct 13, 2015

I brought my Ford Fusion Hybrid in for maintenance service and 4 safety recalls. They completed the work in less than a day, and offered shuttle service to the local area if I needed a ride. The only suggested improvement would be the check in process, I dropped the car off early and waited for several minutes before finally going to the cashier counter to check in.

Philip Starke

Oct 13, 2015

90K Service for 2008 Ford Explorer. It was expensive but the quality of the work and professionalism of the staff was excellent.

Jeremy Hall

Oct 11, 2015

I was looking to buy a new mustang, and a coworker (who was a former employee of yours) recommended you guys, saying I could get the best deal there. Went down and talked to James, and he helped me order exactly what I wanted for a fair price. After a lengthy waiting period (not your fault), I was notified the vehicle had arrived. I made my way back down there and met with James. Though I did not receive quite as much for my trade-in as I was hoping, your team was helpful and fair in giving me options for payment.Extra shoutout to James Sanchez, as when I left I had forgotten all of my keys (they were attached to the key for my trade-in), and he called me back before I had driven too far away to come get them.

Susan Wade

Oct 10, 2015

Everyone was helpful, pleasant and courteous? Love that you clean my hybrid also.Was right on schedule.

Jerrold Snyder

Oct 9, 2015

You got me in and out fast and everything was done well.

Charles

Oct 8, 2015

We drove down from San Francisco because of a great deal that we saw on a Ford Escape. Unfortunately when we arrived, we found that there were some changes from the 2013 to current model which made our expected purchase of the 2013 not work out. We asked about new models and leasing and found The Ford Store to have an excellent price on a fully loaded 2016 model. We didn't expect to walk away with a new car, but are definitely happy that we did. It's a long drive from San Francisco, but great service.

Neil Forrest

Oct 6, 2015

Same great service as always and you always meet or exceed my expectations. I would sure love to see you implement a process so there wasn't so much paper with a work order. With computers, I would rather have it sent to my home in an email so I can store it electronically. Just a thought.

Valeriy Zyalenka

Oct 6, 2015

Service was great (as usual), ahead of appointment time. I've got the answers on all my questions.Thank you Edwin, and all the service department staff.Valeriy

Roberto Filice

Oct 5, 2015

My appointment was for 8 am. Your service rep (Dina) actually took me in at 7:45 (even though the service department opened at 8 am).I was in and out in 1 hour for a 15000 miles service.Outstanding service. Thank you.

Timothy Fowles

Oct 5, 2015

My experience was very great. James is excellent to work with. He was extremely busy with other clients but he made sure to take care of all his clients and made the transition from one lease to the next lease very fast.

Linda Aguirre

Oct 4, 2015

2015 Edge. Every staff member encountered was courteous and helpful. I was told the car would be ready at noon and it was ready as promised.

Rick

Oct 3, 2015

2013 Ford Explorer. I live out of the area so the car was driven to me, which was amazing! I have never purchased a car like that before. After the car was here, the men who drove were very nice, but I felt like the expectation was for me to sign the paperwork right away. However, I had never seen a car first hand before. At that time, the salesperson was unreachable or not responding to me. I did have a couple questions that went unanswered. I can see how a less experienced buyer would have had some anxiety. Post-sale, we love the car and are pretty happy with the price we paid. There were two things missing in the car that were listed on the window sticker. I am still waiting for those items 3 weeks later.

James Signor

Oct 1, 2015

I got a screw in my tire. Called my service advisor, Kevin Riberdy. Though booked with appointments, Kevin told me to drop off my car at 11am. They had my tire patched and sealed in about an hour. Also, and what a surprise, they washed my car. Thank you, again, for efficient, professional service with a greeting, handshake, and smile.

Alex

Sep 30, 2015

I had no problem at the ford store. my salesman DJ was very helpful, helped me with finding my perfect truck, and was very knowledgeable about the F150 line.

Chris Belden

Sep 30, 2015

Jesus did an excellent job and was very professional. He took us right to the truck we described to him and we were on a test drive right away. He showed us the basic functions of our truck and it was ready to go before we finished with the finance department. One of the best car buying experiences we have had. Thank you Jesus!

Vicki Scott

Sep 30, 2015

The salesperson Jerry Gaither was very curtious and helpful, even though he was new to selling Ford vehicles he was able to get me the answers I needed to make my decision on purchasing a vehicle. Yes I love my Ford Truck thank you Morgan Hill Ford Store.

Gloria Cardoza

Sep 29, 2015

The staff was very helpful in explaining what needed to be done to my vehicle. Everyone was kind and friendly.

Katina Knapp

Sep 29, 2015

Wonderful service....delivered the car to my door.

Michael Obrien

Sep 29, 2015

I think your service dept is great and always on time. However if you need the car for more than two hours it is difficult to get a ride home as I live in Cupertino and the your shuttle only goes as far as South San Jose..

Richard Sherrick,, Darlene Monroe

Sep 29, 2015

As I said in an earlier survey from The Ford Store: We had the best experience ever at The Ford Store. Extremely friendly sales staff. We walked the entire car lot with the sales associate until we found our soon-to-be-new-Ford Edge. Great day for us!Richard and Darlene

Vincent Hernandez

Sep 29, 2015

We are leasing an Explorer. Our experience with JC was great. He was pleasant, patient & helpful. Thank you.

Bryan Bardrick

Sep 28, 2015

The work was completed in the time frame advised and the staff were very polite

RB

Sep 28, 2015

I appreciate the quality service at competitive prices. I also appreciate the clean place to wait and the shuttle service. We bought our van at The Ford Store Morgan Hill 18 months ago and have been pleased with every interaction we have had with them.

Janina Frisk

Sep 27, 2015

I bought a new Ford Fusion, and mostly had a good experience, except for some miscommunications along the way. I am very happy with the car!

Mark Martinez, Jr

Sep 26, 2015

I leased a 2015 Ford Flex. With this being my first time leasing in 14 years of purchasing vehicles, it was a little confusing to me on how it all worked but Eric and Francisco helped me understand it all and made me feel very comfortable. The service that Francisco provided was excellent and is becoming rarer now days in the customer service field. Thank you Eric and Francisco for all your help and great customer service!

Elinor Slack

Sep 25, 2015

I have found the people to be friendly and helpful. They offered to take me where I needed to go while my car was being serviced. I love my Ford Fusion Hybrid.

Jesus Plancarte

Sep 25, 2015

I went into Morgan Hill Ford looking for a 2015 F 150. I was greeted by Dustin Vowinkel. He was extremely helpful. He spent the time to help me look for what i was looking for. I left happy.

Jim Hara

Sep 25, 2015

At the Morgan Hill Ford Store, from the initial greeting to picking up your serviced car, the process continues to be professional and excellent service experience.

Oscar Gonzalez,Jr.

Sep 24, 2015

My Ford Fusion was serviced per Fords recommendations and returned at the time promised. I am very satisfied.

Grazia Gala

Sep 23, 2015

This is personally my second car I bought from TFSMH within 2 years. Javier Huerta is a wonderful and accomodating person to work with. I beleive there have been a total of 4 cars purchased there from our family members because of the great service Javier has given us.

Jatinderpal Singh

Sep 23, 2015

Bought a new 2015 f150 lariat great service /great price and selection Very satisfied

Sandra Granados-french

Sep 22, 2015

Philip was great. No pressure, answered all of our questions regarding various options as we were ending a previous lease agreement that we got through The Ford Store in Morgan Hill. When we told him that we had to leave by no later than 5:15 and he made certain that we were finished on time, paperwork done, car clean and fueled. We leased a 2015 Edge; one of which was on add for zero down, $339/mo. Ryan also helped with gathering figures for us. Very courteous, large selection of vehicles, overall great experience. We've already recommened the dealership and Philip specifically.

Edgar Lana

Sep 21, 2015

Everything about my experience with The Ford Store in Morgan Hill was beyond my expectations. First Tim Kasden, the Inventory Manger, searched the state to find the exact truck I wanted; there was never even a suggestion that I should consider something less than what I wanted. The white F-150 4x4 that I bought was equipped with just the options that I wanted. My sales rep, D.J. Slaton was patient and thorough as we went through the sales process. His style was to ask what I wanted and present option to satisfy my requests. Remarkably no one ever tried to "Sell Me" anything. Their sales approach is ask questions and present and explain possible options that will satisfy the requests. At no time did I feel pressured. Then it was time to finalize the finance, which I have found to stressful at other dealerships, not this time. Diane Duke was friendly and like everyone else at the Ford Store, she went through the process with me and there were no surprises. At the end of a great sales experience I also got a great deal on the Truck that wanted. After the experience I have had at The Ford Store in Morgan Hill, I am buying all my Cars and Trucks here.

George Lutz

Sep 21, 2015

Kevin was very helpful and friendly. He handled my problem and everything was fixed. I was notified of the cost within the time frame given when I dropped my car off and the car was fixed within the time frame given at that time.When I picked up the car, it had been cleaned outside and the seat and floor were protected.

Debi Tircuit

Sep 18, 2015

I experienced a very positive sales/purchase interaction at the Morgan Hill Ford Store. Sales consultant was knowledgeable and personable without being pushy. I would return to the MHFS for another purchase as well as recommending them to friends and acquaintances looking for new vehicle.

Karen Mattos

Sep 16, 2015

We purchased a F250 Super Duty. Your sales rep Danny Arevalo was fantastic...no pressure, very courteous and handled our concerns.

Dana

Sep 15, 2015

Great experience and was amazed at the inventory - especially since you had the green sticker already - that made up my mind!

Eric Frech

Sep 15, 2015

2015 Ford Focus ST. Service and staff were exemplary as always. This is my third vehicle purchase from TFSMH within the past three years!

Estellita Fox

Sep 15, 2015

It was comfortable and easy going. The gentleman who helped us never hassled us or put any pressure to buying a vehicle. When we were ready he asked us if we wanted to drive the car around and when we got back to the dealership, never pushed us until we were ready. Because we weren't pressured to buy a car, this made it easier for us to make a decision. For that, within the last six months, we bought two vehicles, a Ford 150 and and Expedition.

Scott Roth

Sep 15, 2015

The folks at the Ford dealership in Morgan Hill are the B E S T. The Boston Red Soxs fan ( I forgot his name) is very nice every time I come in for service. He explains everything to me and he is very helpful. Thank you to all your wonderful employees.

Thomas Rogers

Sep 15, 2015

The sales and service department were both very helpful.

Abel Moran

Sep 14, 2015

We purchase a Ford Escape Se 2016 we are very happy with our purchase.I like the Ford Vehicles I feel safe, it has just enough power and betteron gas. It is a very classic vehicle.Our Sales Consultant was very informative,he knew his business.He was not a pushy sales person, we felt at ease.I would recommend him to family and friends.

Sally-mae Turvey

Sep 14, 2015

Sales person was friendly and efficient and found me the car that I wanted. They came up with a financial deal that was feasible, where I felt I was getting value. It is great that you get the stickers to go in the commuter lane. I test drove the Mercedes but they do not give you the sticker - this contributed to my decision to go with Ford again

Lance Scimeca

Sep 13, 2015

This was the fifth vehicle I have purchased at your facility since you have opened in Morgan Hill. My wife and I always get great service from your sales team

Kent Scharninghausen

Sep 12, 2015

F150 was a great Labor Day sales purchase. Has been looking the F150 since Jan. 2013. Little bit lower cost = increased my cash cushion.

Jack Fox

Sep 11, 2015

This visit was for two, unrelated issues. First, a warranty replacement for a speaker that rumbled. This was at no charge to me. Second, I had a trailer control brake installed.The cost was about what I expected from a dealership. This work required a follow-up as the technician accidently disconnected the connection to the motorized side mirrors.Edwin Rodriguez was the Customer Service Representative and was quite diligent and pleasant. He went out of his way to assure satisfaction. I encourage The Ford Store to continue his training in automotive systems. He will be worth the investment.

Kevin Brick

Sep 10, 2015

I leased a C-Max Energi. I enjoyed working with Javier Huerta. He provided me everything I asked for in a timely manner without any pressure or hassle. When I found the deal I wanted at another dealership Javier was able to find the same car in inventory and match the deal (actually a little better). I would highly recommend TFS and Javier to any of my friends or family that are shopping for a vehicle.

Linda Irvin

Sep 9, 2015

I enjoy purchasing a car, this one was a new Fusion, from the Ford Store as there is no haggling over price.

Patricia Cordich

Sep 9, 2015

Excellent experience ...haven't gotten a new car in 10 years so am really pleased about the experience.

Bill Hamilton Bill Hamilton Roofing Inc

Sep 7, 2015

The person (lady) who took my vehicle in was very friendly and helpful to explain all that was going to happen ........ even when I came back to pick the vehicle up she was there and very helpful .........I think shes an asset to your company.

Brett Van Der Veen

Sep 7, 2015

I was looking for a replacement car for my older SVT Focus that was recently totaled, and needed something relatively quickly. I called several dealerships in the bay area, and the Ford Store in Morgan Hill gave me the best price on a new Focus ST. The staff is courteous and the service is thorough.

Gary Towner

Sep 7, 2015

Everything done from beginning to end for my new F150 was very professional. Everything met my expectations and beyond.

Mark Cleveland

Sep 7, 2015

The staff is actually very friendly and helpful as always.

Steve Frederick

Sep 7, 2015

Good experience , very low pressure sale , sales person was very flexible and helpful

Tracy Edmonds

Sep 6, 2015

I am always confident that my truck will get serviced at the appointed time and the inspections will be accurate and I will be able to actually wait for the work to be done. When it iwas done my truck was even washed for me.The service writer was great and the prices for normal service are reasonable.

Mary Hale

Sep 5, 2015

Bought a Ford Escape with the help of Tony. Super polite, professional and great service. I came because we live nearby and I was shopping for a crossover. Had looked sat the Equinox and a CRV and didn't like either. The no hassle negotiation was the icing on my 2016 cake :)

Michael Foley

Sep 3, 2015

Total experience was really good. Talked to The Sales Manager I purchased a truck from 2 years ago and left him a voice mail and text. He was travelling, but texted me back and said he'd have a salesman call and they did within a couple of hours. I met the following day, knew I wanted a C-max as long as my dog crate and golf clubs fit. Met the salesman, we went right back to the cars, pulled on out that I liked and took it up to see if everything fit before I test drove. All items fit and we went for a test drive. The C-max is everything that the ratings and write ups say. We went back in the office, finalized the deal and I was out of the dealership within 3 hours with a new car. Even got someone to drive the new car home for me as I had my truck as well. Gave them a drive back to the dealership and all was good. I'm also really pleased with service I've gotten on my F350 HD diesel truck that I purchased there 2 years ago. It's the only place I know that provides a shuttle to drop you off and come pick you up when the vehicle is done. I'd highly recommend the dealership to anyone looking to buy or looking for service. Been very pleased.

Rebecca

Sep 3, 2015

Tony Nguyen was a pleasure to work with. He was nice and patient and informative.

Ryan Guerrero

Sep 2, 2015

My salesman (Phillip) was very knowledge about the truck that I purchased and was eager to assist me with any questions or concerns I had. I would recommend Phillip and the Ford store to friends and family- even those not yet considering a Ford.

Samanda Galvan

Sep 2, 2015

brand new lease-- 2015 Ford Explorer--in for a paint chip repair. The Staff was nice, very short wait to drop off. Waiting a week was no problem for me. But I must mention that I washed my vehicle before taking it in and got it back so dusty and dirty. Even the tires looked brownish. It was dusty inside too. I know there is construction going on next to Ford. More of a reason to make sure the customer gets a clean car back. Would have been nice to get a freshly washed car back. I did mention it to the guy who drove my car up and he offered to go spray it down but I did not have more time to wait.

Yoletzin Diaz

Aug 18, 2015

Great!!! Can't compliant fast good price and great staff

Joe Florez

Aug 17, 2015

We purchased a 2015 ford escape ..the service was great ..your sales staff Javier huerta and Phillip rios were awesome

Dave and Kathy Tyra

Aug 16, 2015

We were treated courteously and and are sales assistant was helpful, the overall experience was very positive.

Haydeelyn Hersom

Aug 14, 2015

Danny is the main person that I contact with in regards to having problems with my new purchase car. There was some issue with the exterior of the car and at that moment he make it appoint that I was taken care and fixed the issue right away. He made me an appointment the following day. When I get there the people are very responsive in accommodating me. I was there in and out. As a customer I am Happy to say the results are excellent.

Jeff Jenkins

Aug 14, 2015

Very helpfu staffl, from the moment I arrived to the time I left. Work was finished before the promised time. I really like TFSMH, even though I have to drive a bit further than other dealerships. Oh, and I got a bagel! That's awesome!

Diana

Apr 8, 2015

Dealer had 3 hours on a Thursday morning to draw up purchase agreement. After leaving dealership with my new car, dealer called a week later and asked me to give them a couple more thousand or reduce term of loan or return the car. Dealers right to cancel had expired, so I did none of these. Dealer has still not paid off my trade in, as of today.

GEV

Feb 28, 2015

Our ranch has several Ford trucks and all parts & service are purchased at the Ford Store. We've been with them since they opened and they've been great. Several friends & family including ourselves have purchased new vehicles here & have had good experiences. No nonsense & good deals on 3 F-150's, 2 F-350's, 2 Explorer's 1 Edge & a Fusion, all since 2012. I highly recommend them!

Andrew

Oct 28, 2014

fast ,friendly, knowledgable staff. none of the "vulchers" like the other dealersgips. and of course the best prices around. I love the always friendly staff the greets me like family. thats why I have bought 4 cars/trucks from there since it has opened.

Bob

Oct 28, 2014

everything went very smoothly and the service writer was very prompt and courteous. Which i can say is more than some service writers i have dealt with. (not at this dealership)

Eileen

Oct 28, 2014

Very honest sales personnel. Looks for something wonderful to meet your budget. This Ford dealership backs up their promises on sales and warranties without the hassle. Simply the best dealership I've ever encountered.

Janet

Oct 28, 2014

Everyone was friendly, helpful, committed to giving good service and very knowledgeable. I always make an appointment, they are aware I am coming in, and my service is processed through very quickly and efficiently. I drive out of my way to come to the Ford Store and will continue to do so because it is the best Ford dealership around!

Kymberly

Oct 28, 2014

I liked the friendly non-pushy manner of your sales person. Guy was helpful and friendly and made every effort to rush things along as I did not wish to spend a lengthy period of time purchasing a car. Would like to add that a short 6 weeks in I had to fork over $1,500.00 in repairs that should have been taken care of since I had asked if proper servicing had been done.

William

Oct 28, 2014

Representative took the time to find out what we were looking for and found the vehicle in stock. Then he explained the process and worked to get us a good deal.

Barbara

Oct 27, 2014

Every one seemed genuinely interested in helping me. Every one was courteous and kept me posted on the repairs done to my "Fiesta". It still rattles and makes me feel insecure when I stop at red light and pray that it will not stall. So far so good.

Charles

Oct 27, 2014

Everything went smooth. The mechanics identified front end suspension problems that I was just beginning to notice myself, but they caught it right way. Everything was done most efficiently.

Dana

Oct 27, 2014

Nice people, clean and accommodating. The whole process was fairly easy... This was our 2nd time buying a car from the ford store.

David

Oct 27, 2014

I had the pleasure of working with James Sanchez. He went above and beyond my expectations. James waited later in the day when he knew I was driving from Santa Cruz and answered all my questions. I've always talked highly about my experience at the Morgan Hill Ford Store and will definitely recommend colleagues, friends and family.

Kathey

Oct 27, 2014

From the beginning my sales guy Mario Rodriguez was the most helpful and made me feel very sure with my decision to buy a Ford, from then to now everyone is very helpful and friendly I'm so thankful for Mario.

Tim

Oct 27, 2014

They listened to my phone call about what I wanted to do and made it happen. No wasted time, no wasted breath. Just a quick efficient transaction

Janet

May 13, 2014

Facility is clean and fresh, staff is friendly, helpful, and quick to check me in. Service was done in the time they estimated it would be and the check out process was quick and easy. I travel farther to get my service done at the Ford Store because of the excellent service I get.

Heather

May 12, 2014

I went through the Costco auto purchase process which linked me with The Ford Store. I placed my request and had an email from them with minutes! I added the accessories I wanted and the color of the Flex, and bam! They had it in stock. I spoke with Pedro who took my credit info over the phone. They met my payment needs, and Pedro rushed my add ons and delivered my car to my house in Los Gatos AND took my trade in with him. How can it get better than that? I tell everyone to go to this dealership and ask for Pedro!

Cyndi

Apr 27, 2014

My observations of the service dept. area - the "girls/receptionist" appear to be unprofessional; ie not answering the phone on a timely basis - they were busy talking with each other. Scott - one of the parts mgr - was very pleasant and empathetic. Kevin - the other parts mgr - was attempting to be helpful but his hands were tied or he appeared he could not make decisions. Larry - the service mgr - was very pleasant and also tried to be helpful with the car repair but the car issues/problems proved to be more of a challenge for his "mechanic team" Around Jan 12, 2014 my 1997 Ford Mustang was taken into The Ford Store to be serviced for the anti-theft light would be flashing which made the car have difficulty starting; the gauges (RPM, Oil, Battery etc) were also erratic. They had the car for 3-4 days and replaced the "transceiver" which we paid for; however, after getting the car back the problems recurred. So I took it back (on a Sunday) and explained that nothing has changed - the symptoms were worse. Four days later I received a call stating that the "mechanic" had a mild fender bender - he "ran into a pole" and hit the driver front bumper/headlight. I went there about 2 days after to request a loaner or rental car (which they at first did not want to offer). But because I was persistent, Kevin - the parts mgr. eventually agreed. In the mean time - Scott (another parts mgr) had the need to show the fender bender and told us a different story of its occurrence. Scott was the most professional to work with - he appeared to be genuine with his concerns about the car and how I felt. I was not concerned about the fender bender because I knew they would have to repair this. During these FOUR WEEKS that they had my car, I was told that their "master mechanic" was going through the car "wire by wire" to see if he can find anything - well, he could not. The solution given to be able to start the car was to "hit the dash" before turning the ignition! I question if he really did get a chance to go into the car as I was told my their Srvc Mgr Larry that "he wanted to remove the driver seat" to test it - but this never happened. Another person may have done it but I still question if the "master mechanic" did. I was told they have expended their time and money to try and find the problem but cannot. I requested a refund (for the paid transceiver that did not fix the problem) and Larry dispensed this (but via check) 1 week later. I feel he was happy to get me out of his "hair" so to speak. Their hands were tied and could not fix a Ford Mustang. AS for the damaged fender/bumper - their auto body never replaced the bumper (as we were told by Ford they would) instead they just repainted the bumper. The problem is that they sanded off the clear coat on parts that did not need it and never repainted over it, so now the bumper has a matte look to it on certain parts which obviously does not match the rest of the car! and they left my car dirty on the outside and inside and gave it back with the gas near empty when it had at least a half of tank.

R. F.

Jun 3, 2013

Was looking for a Honda Odyssey, saw that Morgan Hill Ford had one so I emailed them some questions. What I received were automated responses. It wasn't until 4 days later an actual person contacted me, by then I found another vehicle from a more attentive sales team.

JBH

May 19, 2013

My wife and I went in to "shop around" today and ended up purchasing a Used Prius. Our salesperson, Barry T., was extremely helpful. He explained upfront the fair and hastle free pricing that the ford store prides itself on and we were very impressed with how that turned out to be true. The first monthly payment he gave us was not doable for us; however, he was able to work with us and accomodate exactly the price point we could afford. If you are looking for a great, reliable, and friendly car buying experience go to Morgon Hill to this dealer. Thanks to Barry and the team there, we are now the proud owners of a Toyota Prius.

JonHinthorne

May 19, 2013

My wife and I went in to "shop around" today and ended up purchasing a Used Prius. Our salesperson, Barry T., was extremely helpful. He explained upfront the fair and hastle free pricing that the ford store prides itself on and we were very impressed with how that turned out to be true. The first monthly payment he gave us was not doable for us; however, he was able to work with us and accomodate exactly the price point we could afford. If you are looking for a great, reliable, and friendly car buying experience go to Morgon Hill to this dealer. Thanks to Barry and the team there, we are now the proud owners of a Toyota Prius.

Digital

Jan 20, 2013

I am certainly sure that I will never go there again! I have just finished speaking to the 4th person just inquiring about my vehicle they are supposed to be working on, a vehicle a purchased from them just A DAY AGO! First they under-priced my trade-in by more than $4,000, by the same kelly blue book my repair guy used. The reason being mine has 107,000+ on the clock. But the one they sold to me has been to the moon and back. Wonder why a dealership will sell a car with that mileage? Don't!

tzucc

Oct 1, 2012

Jesse is a great service oriented sales person. The buying experience was great. NO dealer markup, even on new hot vehicles. In fact I got a great deal with unexpected discounts heaped on my target set of vehicles. I ended up buying a $46K out the door F150 truck and very happy with the experience.Finance experience was also quite pleasant and the finance manager was helpful and efficient. I will definitely come buy here again. Hope the service is as good as their sales.

Ford Buyer

Sep 17, 2012

Best car buying experience at the ford store. I shopped at about a half dozen dealers in the area, and the ford store provided me with the best service, dedication, and effort compared to all the others. Love working with my salesperson and the ford store team, I have already referred 2 people to them that were considering buying ford.

Grandmother

Sep 8, 2012

Sales associate and Manager were both helpful and curtious. was promised a couple of things that were missing from the car but not yet recieve, this was a month a ago, still wating.

lmaack

Jul 12, 2012

Jesse was friendly. He gave us time to look at cars, answered our questions. He accomodated our requests. He arranged a test drive that fit our busy schedule. He spent time explaining all the features, explained options with financing. Jesse was new to the dealership, if he didn't have the anwswer he would get it from someone else. We appreciate all the time he took with us and was thorough with the sale and explaining warranties and services available to us after the sale. We also appreciate Diane taking time to explain all the documents that we were signing.

Thedrivons

Jun 24, 2012

We went into this dealership thinking it was going to be like every other dealership a nightmare!!! We were so wrong the service from the start was outstanding Mike the sales manager and Hu the salesman were awesome I would recommend this dealership to anyone who wants no hassle and a great deal

pquin

Jan 31, 2011

I have taken several vehicles in to The Ford Store with poor redults. On one occasion they overfilled the oil in my Hybrid so much the engine smoked. On onther occasion I had to go back for service 3 times to fix an alignment problem.I was given a full detail for my trouble, supposedly a $150 value, but the result was no better than the local drive through car wash and a day without my vehicle.They seem to have limited diagnostic capabilites and charge a premium price.