Used Cars for Sale at Thelen Auto Group in Bay City, MI

Deb Thomas

Oct 5, 2016

Buying my new Jetta was a very easy, simple process. Mary made the whole purchasing thing fun!

Angela Krause

Oct 4, 2016

We just had our airbag that was recalled by the supplier replaced by Thelen Honda. They did a great job, contacted us when it was in to schedule it when we were available, and took only about 25 minutes. Everything was great and they were very professional.

Rxboy

Sep 28, 2016

N/A: received maintenance on my car. Everything went fine.

Ahmad Hakemi

Sep 10, 2016

Alex Albaugh was great - went the extra mile - gave me frequent update. Great communication skills. Hard to find a better service rep - he us the best I have seen in twenty years at your site.

Pamela

Sep 8, 2016

My current Audi is the second Audi purchased at Thelen. Part of the reason I returned to Thelen was because of the excellent customer service. Shannon and all of the staff have always been great - I can reserve a rental if I want to take a trip to the mall, or I can wait in the comfortable lounge. They accurately estimate the time that my service/repair will take so I can decide in advance if I want to hang around or go run some errands. I live in Mt Pleasant (an hour drive from Bay City) so having a rental makes the most of my time.

Stephanie Lowe

Sep 6, 2016

Not only did they get me into a brand new car and out of my trade that was having issues. They got me everything I wanted and more, and for a payment I can afford. They are hands down the easiest dealer I have ever dealt with. I will be back for every vehicle.

Bharati Basu

Sep 4, 2016

I liked the way they try to help me as a customer.

Barb Handley- Miller

Sep 4, 2016

You staff is consistently helpful and friendly, thank you.

Lori Goulder

Sep 4, 2016

Very knowledgable and helpful with helping me find the vehicle I was looking for.

David Hakes

Sep 2, 2016

Friendly, helpful service at counter. Appreciate the express service for routine maintenance. Service was fast and topped off with a car wash!

Michael

Sep 1, 2016

I had my oil changed on Tuesday Aug. 30 at Thelen Honda. Overall, it was a nice experience. The service personnel were courteous and helpful. My oil change was done fast and I was out of there within an hour. Not only did they change the oil, they also performed a standard safety check of the entire vehicle and then washed the car. I will definitely recommend Thelen Honda to my friends and family

James

Sep 1, 2016

I was planning on staying for my service but found out it would take 4 hours. They had a car waiting for me and dropped the car at my home! Great service.

Linda J.

Aug 27, 2016

Greg was our sales representative. He was fabulous!! Made sure the car was ready at the appointed date and time. He took time to show me all the car features and even set up my phone's Bluetooth to be recognized by my new car. My husband & I could not be more pleased with Greg & the whole Thelen Team.

HollyC

Jul 16, 2016

Paul was great to work with. We went in looking for a specific used car and left with the car we wanted. He was even able to tell us info on our trade-in that the previous dealership we worked with had kept from us. This was the fastest service I've ever had at any dealership. Thank you!

Alicia

Jun 6, 2016

Friendly, accurate, and honest. Couldn't ask for anything more!

stephanie lowe

May 23, 2016

The service was more than exceptional. The staff is kind and helpful. They got me my car faster than promised and in better condition. I love this place!!!

Dennis Greenwood

Apr 18, 2016

everyone is friendly, hard working and takes car of you when you walk in the door. Although I didn't buy my car here, I am treated as though I amGreat job Thelen Service

Duane

Apr 1, 2016

Justin did a fantastic job as did our finance manager.

jim

Mar 31, 2016

Very easy people to work with. I will use this dealer for a car in the future.

Dave Sanford

Feb 19, 2016

After almost fifty years of working with and for dealerships, I must confess that this is the most professional, customer orientated, and competent dealership I have encountered anywhere.

Benjamin Grant

Feb 11, 2016

This was the first car I purchased at a dealership and I would highly recommend Kristen Vallierre at Thelen, to anyone who is interested in purchasing a vehicle. Due to their superior customer service, I'll go back to Thelen, for my next vehicle purchase.

Leif Syerson

Jan 6, 2016

Had tires rotated and oil changed. Pricey at almost $100. Service was good and people were friendly

Tom Manley

Dec 17, 2015

Always great! Have dealt with them for 10 years! Thank you.

Jay Leonard

Dec 14, 2015

Great Service at the Dealership. They opened promptly when they said they would. Waiting area was clean and nicely appointed. I was in and out of there faster than expected.

Leslie Francke

Dec 8, 2015

After a bad experience with the service department at this dealership with a past vehicle (2003 Mazda MPV), I was very hesitant to bring this Subaru to the service department. I purchased the car at a different dealership, but have been questioning their service since my purchase in 2014. I have to admit I was not ever going to go back to Thelen, but after my experience 12/4/15 where I had to decide to drive and hour to the other dealership with a check oil pressure light on or drive to Thelen I chose the closer to protect possible damage to my vehicle. They got me right in and I was impressed with the thorough inspection which I never received in the 3 oil changes at the other dealership. Even checking the warranty for my cracked windshield. Thanks for the great service and I definitely will use Thelen service in the future.

Robert Holmes

Dec 2, 2015

Went in for a service call. Personnel were very helpful in coordinating my extended service plan with the needed repair.

Brian Ralofsky

Nov 23, 2015

Good service facility with Saturday hours. Waiting facility was very clean with ample room, free beverages and various reading materials.

Rick Buchanan

Nov 23, 2015

Oil change and tire rotation went well. Complimentary car wash was a nice touch!

John Katt

Nov 22, 2015

The salesman made the leasing process quite easy and painless. Answered all my questions, and was quite honest.

Susie Staloch

Nov 21, 2015

I very much appreciate the loaner car I could use during the service work.

Diane

Nov 20, 2015

I have been very satisfied with service thus far and I love that the complimentary car wash.

Lindsey Plummer

Nov 13, 2015

Great experience! Staff friendly and knowledgable!

Rick Doornbos

Nov 12, 2015

Exceptional service and professionalism demonstrated by Shannon Greenwood. Problem was quickly diagnosed and repair completed in short order.

Larry E. Clark

Nov 5, 2015

we were very pleased with the new-suburu buying experience.

Bob Brill

Nov 2, 2015

My 2012 VW Passat was flat bedded to Thelen VW. Thelen gave us a loaner car to continue our trip.Service Dept. Jaymes was very good and the auto technician Chad did a good installing a new engine. We think the engine problem was a faulty injector. Received a new long block and all related work, Fluids etc. 2012 Passat TDI, 38,000 miles.

Jim

Nov 1, 2015

Very friendly service where they were conscience of my time.

Steve johnson

Oct 29, 2015

The best I have ever had. The salesman was extremely helpful and knew his product. I will return.

Denise Kuhn

Oct 25, 2015

Your store has the friendliest employees, and your store is nice and clean.I will be back

No Way

Oct 22, 2015

As always, I was greeted promptly and courteously for my scheduled appointment. Routine service was completed promptly. No complaints there. Waiting area is cramped and has no place to comfortably set up a laptop for work. TV is tuned to morning TV crap that did seem to interest other patrons. One insisted on wanting to share his thoughts on Kelly and Michael. Did not help me get my document written. I have certainly experienced nicer accommodations, but not better service. If I were closer to the dealership, I would certainly be dropped off. I have also retreated to McDonald's in the past. This time it was raining hard enough that I didn't want to walk just to have a table to work on.

Suzanne Steimel

Oct 13, 2015

The dealer performed the requested service, tire rotation, in a timely manner and they were very courteous.

Drew

Oct 8, 2015

Got my car done the same day. Great service. Very friendly. Thank you so much!

Ken A

Oct 7, 2015

Only one star off the "overall facilities" for the "one holer" restroom - used by both staff and customers.

Janet Richards

Oct 5, 2015

I had a great experience with the purchase of a new Subaru.

Dr. JPH

Oct 1, 2015

The Service Department at Thelen Audi is exceptional. Great technicians who are as personable as they are talented. Service Manager who treats you with respect and is truly authentic in service delivery and a Part Manager who takes the extra steps to make the experience memorable and positive. The facility is neat and clean with comfortable seating, refreshments and WIFI (fast too). When your car is done it is presented to you in such a way that it feels like a new car all over again. Service makes all the differences and although I bought my car elsewhere (used and up north), I will definitely look to Thelen to buy my next car because of the outstanding service recieved.

SwirledPaint

Sep 3, 2015

Tl;dr - Their detailer ruins all of their used car's paint, even if they're virtually brand-new. Emailed the GM to give feedback and was immediately blown off. Sales people were initially great, aftercare was non-existant. First of all, Justin was one of the best salespeople I've ever worked with - from both a customer and sales perspective. He struck the perfect combination of listening and leading the interaction to make my wife and I feel comfortable yet more confident in our decision. I was equally impressed at the lengths he and Josh were willing to go to to close the deal, given that we had intentionally not brought our title for trade-in, had no intention of buying, and hadn't even yet applied for a loan. I have serious respect for his ability to close a sale. During the interaction while negotiating the value of our trade in, Justin made mention of, what sounded to me like, a third party whom they use for detailing or "restoring" used cars prior to putting them on the lot. Whoever this person or group is, they need to stop giving them their business. The cars they sell would be worth more if the "detailer" had never touched them. I spend a decent amount of my free time detailing cars, and know enough to tell you that the techniques they are using are incredibly lazy and, in cases such as with our car, can cause severe damage to the car's paint. The damage to our car's paint was likely caused by someone using an incredibly aggressive wool pad on a rotary buffer, which was in no way necessary. These are usually reserved for use in body shops to remove wetsanding marks in between multiple coats of new paint. I was able - after about 9 hours of work - to remove the holograms caused by their "detailer," but there is no way to rebuild the significant amount of clear coat they unnecessarily removed. This was also evident on ALL the other used cars I glanced at on their lot - a 2014 Audi S5, two 2013 Mazda3 sedans, a 2013 Camaro. All cars that, like ours, were probably in fairly clean condition before being "restored" and made much worse. After finishing fixing the mess they had created, I emailed the GM, CC'ing the salesman and sales manager that had assisted us, trying to let them know that they should find someone else to do their detailing work for them and showing them pictures of the damaged paint. I wasn't asking for compensation and wasn't angry. The response I got was "Thank you for your business and feedback Zack." I used URL shorteners for the links I sent to the pictures so that I could track whether they were clicked through or not, and only one of them was clicked once between the three people who received the email. I would not recommend shopping here unless you want to buy a car that's paint will fail years before it should.

Jodie

Oct 29, 2014

We had asked for three things to be completed before we came in to finish the purchase of our used vehicle, and not one of the items had been taken care of. Yet they were real eager to take our money. We will never buy another vehicle from Thelen. The only thing we liked about this purchase was that it was the price we were looking for.

Teresa

Nov 18, 2013

Let me start by saying I have never written a negative review before (mostly because people only take the time to write them when there have a problem) however this is a warning STAY AWAY!!!! They had my car for 13 (yes thirteen!!!) weeks for what they told my insurance company was a 5 day job. I got the gamut of excuses...waiting on part, technician had a baby, waiting on insurance company (even though they never sent my insurance company any paperwork), I could go on and on. They refused to pay for any part of the rental car. Interestingly enough when I returned the car, the people at the rental place said they have experienced problems with them as well and people around know not to go there - wish I would have had that information. So I picked up my car last night - my bumper is fixed with a ZIPTIE - ARE YOU SERIOUS!!! ...started my car up this morning and my check engine light is on. Bottom line WORST SERVICE I HAVE EVER EXPERIENCED IN ANY INDUSTRY. If there was a 0 star rating, I'd give it. Took it to a dealership to make sure the job was done right - couldnt have made a worse decision. I will never buy a Mazda again.

Brant Colbry

Nov 17, 2013

I enjoyed dealing with this dealership. I was completely new to financing a car and these guys were with me for every step of the way. I would do business with them in the future. Rob Curran was my sales consultant and was awesome!! I'm happy with my purchase.

Dennis

Feb 28, 2012

The Thelen team was very friendly and very INFORMATIVE. THE ODYSSEY VAN LOOKED AND DROVE GREAT!

frank

Jan 28, 2012

Real good car buying experience,friendly staff no hard sell .