Used Cars for Sale at Tom Wood Honda in Anderson, IN

Rachel Hunter/David Foley

Aug 18, 2016

My boyfriend and I just purchase a car at this location yesterday. We had been looking around for quite some time and were starting to get frustrated. However upon walking into this dealership the first thing I noticed was the atmosphere. It was happy, upbeat, noisy, and everyone was genuinely smiling. They sat and listened to our crazy requests they never once tried to push us in a direction other than what we looking at. When we thought all was lost and we were going to just have to settle for something they were able to put us in a wonderful car for less than what our maximum budget was. When we left there we felt more like friend than customers. We will definitely be making all our purchases at this location from now on.

Vicky

Aug 16, 2016

This is my 4th Honda CRV from Tom Wood Honda. The staff is very friendly and professional. I have worked with Zach Watters the last couple of times. He is very knowledgeable and great to work with.

Melissa

Jul 29, 2016

Had a great experience at Tom Wood Honda this week. Kavelle Brooks and Sam Phat sold me a 2016 Honda Civic. They weren't high pressure and did what they could to help me get a payment I could afford. I highly recommend Kavelle and Sam!

Emery

Jul 20, 2016

Went in thinking I was just going to talk and see what I could see about a older jeep and by the end of my time there I walked out with a 2015 Chevy. The people were so nice and fast. They wouldn't give up till they got me the best deal on this car. My car just wasn't safe anymore and I thought I would be stuck with it forever. I'm so happy with my new car. I will definitely be doing my business with Tom Wood Honda.

Blond25

Jul 19, 2016

Zach Watters was more than helpful with finding a car that i liked with an affordable payment! He was very understanding and worked very quickly. He had a positive attitude and very knowledgeable!

CasRose23

Jul 11, 2016

Zack was very kind and went out of his way to work after hours to help me get the car I wanted! I would highly recommend Tom Wood to everyone looking for a new vehicle.

Morgan85

Jul 8, 2016

Jordan Taylor was very helpful and patient. He worked with me as well as the manager to get me the best deal they possibly could. Starting with sales all the way through the fiance process it was very smooth and simple. I was very happy with the trade in value as well as the sale price on the new vehicle I purchased from them. I would highly recommend anyone looking for a new vehicle to go to Tom Wood Honda of Anderson.

JessicaLyn

Jul 7, 2016

Zack was wonderful and did everything he could to get me into a car that day! He was understanding, and worked very quickly. He had options for me before I even arrived at the dealership, and had a car ready to go for me to test drive. I would have never previously considered getting a Honda, by Zack sold me on why the Honda Civic would be a great car for me!

William Presser

Jul 4, 2016

Tom Wood Honda of Anderson is a clean and friendly environment. Travis Capps stood by a promise that Tom Wood has about getting anyone into a car. They helped me through troubles and exceeded the expectations that I had when I walked in. Thank you so much.

LindaRN

Jul 2, 2016

Zach L was easy to work with, no pressure or annoying phone calls. This was definitely a better experience than what I had when I bought my last Honda CRV at another dealership. I would definitely recommend this dealership to others.

oldtruck1956

Jun 21, 2016

Zack Walter was very helpful in all phases of the buying experience. He keep us informed of where we were though out the procedure of ordering and receiving a new pilot.

Lulu 13

Jun 20, 2016

Things went really fast with this purchase, with the help from my brother (Terry), he did all the hard work for me. Which made the decision simple, also a big thank you to Jered Hart (salesman). Love my Nissan Frontier!!!!! Satisfied customer.T.Pepper

Sami Zerkle

May 21, 2016

A friend of mine recommended that I talk to Zach Logan about buying a car when mine broke down and was no longer drivable. My credit is terrible and I didn't have much to offer as far as a down payment goes. Zach contacted me right away and spent the entire day from Wednesday until Friday calling every one and pulling every string possible. 48 hours after my initial contact with Zach, I drove off the lot in a 2013 Chevy Malibu. Incredibly impressed with Tomwood Honda and Zach for going way beyond for me and helping me to get a reliable vehicle. HIGHLY recommend them if you are in need of a new vehicle. Thanks Zach!

Lancetallica

May 15, 2016

Travis Capp(salesman) was respectful, courteous, polite, and extremely knowledgable. He made me feel at ease and confident that he was actually listening to my concerns and needs concerning my next vehicle purchase. He worked diligently to meet my needs, as far as, trade-in value of my van, type of options in the van I was purchasing and the monthly payments. Overall, I was completely satisfied with Travis's professionalism and most importantly , his willingness to go the extra mile to ensure customer satisfaction !

adamy

May 14, 2016

Bought my first new car here at Tom Wood Honda. Dealership was extremely helpful right from the very beginning. Zach McVicker and Travis Capps both did a great jobs making me feel welcome and helping me find the best car for me. No better dealership to go to!

Beags2k5

May 13, 2016

We had an amazing experience with Zach Logan and the rest of the team at Tom Wood Honda. We drove from 2.5 hours away to look at a Honda Odyssey. We called prior to leaving town and Zach was very helpful, friendly, and knowledgeable right from the start. When we arrived, Zach and the manager came up and made us feel welcome. Zach was very upfront and we didn't feel pressured at all. We had secured financing from our bank and they were closed, but we were still able to close the deal that night. They detailed the Odyssey and delivered it to our house 2.5 hours away free of charge. I would recommend anyone to Zach Logan and Tom Wood Honda for an enjoyable car buying experience.

Phil

May 2, 2016

I appreciate the service I was given with respect and courtesy, but I did think the waiting time was excessive, since I had called a few days before and stated exactly what I wanted to do and when I would be there.

Vaw

May 2, 2016

I bought a 2014 Acura MDX on 03/23/2016. Most of the deal was made via internet and text, as I was an out of state buyer(Ohio). My first problem occurred with being sent the improper paperwork, rejected by the Ohio BMV, to title the vehicle in Ohio, of which I didn't receive until 04/11/2016. It took another 3-4 days to receive the proper paperwork. Made another trip to the BMV, and was told I had to pay additional sales tax, as Indiana's used car sales tax rate is 7%, and Ohio's is 7.75%. The completed Ohio Certificate of Title application, sent to me by the dealer, was used to determine my sales tax credit(amount of sales tax paid in Indiana), and I was to pay the difference of the rate in Ohio. In the end, this application also had incorrect amounts, and I ended up over paying a considerable amount. I directed to a Kevin by the dealership to make correction, never heard from him, after several left messages. I then sent an email to 4-5 differrent managers and staff. I was contacted by a Zach, after a circle conversation, he stated he would look futher into this, and get back to me, never heard back from him either. Luckily, I have legal aid through my job, and I am forwarding incorrect paperwork to both Ohio/Indiana BMV(s). My experience with this dealership has been very subpar.

0t7e2b1

Apr 25, 2016

I bought a 2016 Honda Pilot from Tom Wood Honda. Travis Capps was able to find us a brand new Pilot with our specifications in a timely fashion. They were also able to give me more $ for my trade-in than Penske was able to offer me. I would definitely refer my friends & family here to purchase a new vehicle.

wbmills7

Apr 21, 2016

Staff helped me find the right car and make the purchase as easy as can be. They were very professional and spent as much time with me as I wanted and let me ask all the questions as needed to find the right car and deal. The experience was much quicker than expected and I appreciated their willingness to move as fast as I wanted to.

Jen M

Mar 31, 2016

Very helpful and very patient while I weighed all my options before deciding to purchase. The manager really worked with me to get me to the monthly payment that I desired.

Bluesphreak

Mar 29, 2016

We did a lot of research into purchasing a new car. We had a great experience at Tom Wood Honda and I love my new cr-v!!

Shayla Williamson

Mar 27, 2016

Zach Watters was my sale associate and he was awesome! I had went to two dealerships in Indianapolis and they both said that I would need a co-signer. One even tried to get me to take a car I didn't want. Zach was awesome and patient and did what was necessary so that I could get the car I wanted with an affordable payment. Thanks Zach and the Tom Wood Honda group!

P&N2016

Mar 24, 2016

We Purchased a new 2016 Honda Pilot from Tom Wood Honda - Anderson. We received outstanding customer service from our salesperson, Joe Price, who did not rush the sale and answered all of our questions. We have dealt with Tom Wood over the last 13 years and have always received excellent technical service too. That's one of the main reasons we made our purchase at Tom Wood along with Joe Price's outstanding customer service.

amydpayne

Mar 22, 2016

Had a wonderful experience with Zack Watters. He took his time to explain my options, very respectful, and polite. The whole process was very easy.

JulieK

Mar 15, 2016

Amazing customer service, Caitlin made it very easy to purchase a Honda, to the inquiry to the delivery of the car.Thank you to the entire team at Tom Wood Honda

R. Sylvester

Mar 3, 2016

From the beginning to the end, I received an excellent experience from Tom Wood in Anderson, IN. I required two vehicles, so I was quite discerning about what I could and could not afford. They were very professional and attentive but also very friendly, displaying great empathy and understanding for my situation. I'd recommend them to anyone looking for a new vehicle!

Saint62781

Mar 2, 2016

My wife and I stopped in car shopping and ended up getting a brand new Odyssey. Zach Watters and the entire Tom Wood Honda team made our experience outstanding! Thanks so much!

Simeon

Feb 29, 2016

I had a vehicle that was unsafe to drive. I needed a reliable vehicle. NowI 'm driving a 2012 Prius C, enjoying the low mileage and 50 mpg. I would recommend Tom Wood Honda to anyone looking for a good car buying experience. .

Bob&Ampy

Feb 21, 2016

Both my wife and I have been in professional sales for most of our lives. We were treated with the utmost courtesy and treated to one of the easiest times for when we have bought a vehicle. Ampy had ordered this used vehicle specifically as her dream car and she has been pleased with it since this has been one of the items on her "bucket list". The way that we have been treated as well as ongoing treatment has been nothing but top notch and the professionalism has not stopped after the sale, but continues after the sale and that is refreshing since this is the way that we treat our clients as well.We would recommend Tom Wood Honda who might be looking for either a new Honda or a good used car value. They have shown that they will go above and beyond to make sure that you are satisfied.Bob & Ampy Blaine

Dondon2016

Feb 21, 2016

Wasn't pressured to buy! Joseph was very friendly! Got a good deal and very happy that is all I have to say if that is ok with you

CRV Guy

Feb 8, 2016

Caitlin McConnell was a tremendous help to us. She answerrd all of our questions and was very patient. She helped us find the vehicle that best met our needs.

bought a USED car. will not return

Feb 6, 2016

After I bought a car from here I took it to my mechanic to have him look it over and he found many things wrong with this car. so I called the dealership back to talk to them about all of this and they will not return my calls I have left voicemails and talked to the sales guy once and he told me he would get back with me after he talked to the manager and I have vet to hear from anyone and its been a few weeks now. I have tried calling after the first attempt which is when I talked to the sales guy. I am not happy and will not return .

Bill&Lorena

Jan 31, 2016

We found our new Pilot on-line, waiting for us at Tom Wood. Wasn't sure of driving two hours to a dealership we hadn't worked with before, but was very happily surprised with the customer service! Would recommend the Tom Wood dealership to everyone I know.

Amyekathryn

Jan 27, 2016

After going through roughly 5-6 different Honda dealerships, I finally stopped in at Tom Wood Honda, and I'm sure glad I did! Travis did an amazing job helping me get the car I wanted in my price range. He did everything in his power to offer me the absolute best customer service and made my experience unforgettable. He never once pressured me into buying something I didn't want or something out of my price range (like some other dealerships). He made the experience quick and pleasant. I have been a loyal customer to a particular Honda dealership, but after our visit to Tom Wood, I will forever be returning. Thank you for your great service! You've earned my loyalty for many years to come.

Cindy

Jan 22, 2016

Very friendly employees. Easy to sit down and talk to regarding purchasing a new car. Convenient location. Car selection was good. Very pleased with overall experience.

lsk123

Jan 12, 2016

We rate Travis Capps 5 stars as our salesperson for the Honda Accord Hybrid that we bought last week. He was helpful and friendly as we test drove the car, and I especially appreciate that he volunteered and "synced" my phone to the car. We drove home with a great new car.

dkbrown

Jan 11, 2016

I was treated with utmost respect by Zack Logan and the rest of the Tom Wood Honda employees. Overall my experience was successful. Everyone was polite, professional and answered all my questions. They worked extremely hard to get my payments where I needed them. I would recommend them to anyone needing a new or used vehicle. Thank you Zack Logan for all your help!

Dave

Jan 6, 2016

Greeted by Zach Watters - full of knowlege - trying to learn all about Honda cars. Found an Accord that looked like a good choice. After going home, found a used Lincoln on their website and called Zach at 9:30 P. M. Made plans for a test drive today and bought the car! Zach is Great!

pstafford

Jan 6, 2016

Polite, professional and very easy to work with. I was made very comfortable and kept totally informed through the entire process. I would highly recommend this Dealership and my salesman to anyone.

kathyzach

Dec 16, 2015

We came to Tom Wood Honda for the convenient location and left with a wonderful, top-notch customer experience. We started with Joe Price and he was very helpful and knowledgeable. He ended up handing us over to Zach Watters to help us with more "tech" type questions and we were very pleased with Zach's knowledge of all things Honda! He was fast, courteous and friendly; he zipped right through the buying process making it as painless as possible and we were very appreciative of that. In all, Tom Wood Honda in Anderson has an excellent staff and they all were extremely helpful and ready to answer any questions we had. We love our new 2016 HRV!

MSS

Dec 16, 2015

Zach Watters gave us great customer service during our purchase. His knowledge of the Lincoln we purchased was very helpful if not unexpected. He clearly did his homework on the functions of the vehicle. It was as if we purchased the vehicle from a Lincoln dealer.

VanMom1214

Dec 16, 2015

My husband has been looking for a Dodge Durango for several months and we found one online at Tom Wood Honda, we were happy to go look at it and glad that Zach Watters was still there (I purchased my car from him about 2 years ago) Zach is very easy to work with and gives you all the details without being pushy. We found a couple of problems with the Durango and immediately I could see a change in my husband excitement about it, Zach reassured us that those problems could be taken care of and they are being as we type this and we are very excited about our new vehicle and will definetly return to Zach and Tom Wood Honda in the future!

Tomxxxxxxwood

Dec 15, 2015

Who sells you a new vehicle with 1 key and even a spare key and zero key fobs. And the manager pretty much told me he couldn't do anything for me. The manager asked me if I wanted to return the truck since he couldn't send me a spare key and two key fobs. Which he knew I lived 4hrs away. The sales man told me to go buy the key fobs and spare key and send him the receipts and he would send me a check. Yup that never happened.

Jen2000

Dec 13, 2015

Zach watters was very helpful and got me in a 2015 honda accord. There was no pressure and didn't try and sale something that I couldn't afford.

scott111

Dec 11, 2015

Joe got the best deal with 0 down, and with low payments. Thanks Joe you rock. I am enjoying the 1500. Sorry Joe wife still doesn't like the truck. LOL

D and J Grossman

Dec 10, 2015

We are cautioning everyone about this place- we are still working with them trying to rectify a situation that has been stressful, aggravating and very much borderline on the honesty/dishonesty issue. So far I am trying to give them the chance to truly - in their words- make it right...let's see what happens before I decide on a final review.

Stacie2015

Dec 7, 2015

Caitlin McConnell and the whole Honda team were extremely kind and professional during a very difficult time. They have did all that said with no hiccups along the way. I appreciate service. I will become a loyal Honda buyer after this experience.Thanks Caitlin! You Rock!

lee3270

Dec 2, 2015

I walked in and was greeted right away by Joe Price..I told him what I was looking for and took a credit application...he went and talked to someone and brought up a 2014 Nissan Sentra..I didn't come in looking for a car but Joe said that I was approved for it..He explained how the system worked and I was happy with what he said..I drove the car and loved it..I had trouble with insurance but eventually got it worked out..Joe did everything he could to make my experience great..The people in finance went above and beyond to get me financed...I drove the car home and love it..I would recommend this place to anyone.. Thanks again for the hard work .

swimwearoptional

Dec 1, 2015

I purchased 2 new vehicles from this dealer in 2015, and highly recommend them if you are in the Honda market. Zach Logan is my sales associate and he is fast and honest. Thanks again!

andrewjb

Nov 30, 2015

I went here to get my first car, and I got to meet Rob, He made the experience of buying my first car amazing, made me laugh alot, he was very outgoing and down to earth, great guy! The new building looks amazing. Thank you guys so much!

David0425

Nov 30, 2015

Our experience was casual, professional and fair. All of the staff at Tom Wood Honda go above and beyond to satisfy their customers. Thank you again. We love our new Pilot!

dhm

Nov 29, 2015

I was able to have all negotiations with Sam by phone and email so all I had to do was sign for the car when I arrived. It made the purchase very efficient for me

Civic

Nov 27, 2015

We received lots of very good information about the civic's features. The sale was very low pressure. Much to our satisfaction. Friendly sales reps. User friendly test drives.

phoenixhawke

Nov 25, 2015

I don't often write reviews. But the service here richly deserves a review, so here we go:We were looking to buy a cheap but reliable used minivan as a second vehicle back at the end of June and thought we'd found a hidden gem at a little small dealer - seemed to run great, fantastic price. Fools rush in, as they say - We bought it, paid cash, and the van broke down within 30 days of purchase. No problem, we got it a tune up and it seemed fine again, but then it broke down on us again the next day, turned out the computer was bad.Fast forward a few months and we decided to go ahead and sell the lemon of a van we had bought for whatever we could get out of it (lost 1800 on the deal once you figure in the repairs we put into it) and go looking again. Like most people we started researching online and found a variety of vehicles in our price range. Ended up deciding to come out to Anderson and check out some vehicles here at Tom Wood Honda. Zach Watters was our salesman, and he was possibly the best salesman I've ever dealt with at any dealer anywhere in the country. For that matter, this is the best treatment we've ever gotten from any dealership I've ever even looked at a car at, anywhere in the country.We were initially interested in an inexpensive low-end 2006 Dodge Caravan, but after driving it decided we wanted to look up a little higher in features, but we didn't want to spend a fortune on a vehicle we intend to drive only when necessary (our main car gets 40 mpg, so the van is for driving at-need). Looked at an '06 Odyssey, which was really nice but a little out of the price range we'd set for ourselves. We left as it was getting late, but came back and looked at a somewhat nicer '06 Caravan (I know, who buys a Dodge from a Honda dealer? Apparently us). Anyway, we had explained what happened with our previous vehicle purchase and asked them to allow us to take it to our mechanic before finalizing the sale, and they very graciously agreed, even allowing us to write into our contract the right to return the vehicle for a full refund if our mechanic found any major problems.Before they would allow us to take the vehicle home, they ran it through their service where they replaced the front brakes and the radiator, among other things that I don't recall offhand. You read that right - they did major mechanical work on a $5500ish price point vehicle before selling it to us. I think the total repair bill was about $1500.When we came in to pick it up, they brought in the service manager AND the general manager of the dealership to talk to us and let us know we can count on them if anything goes wrong.So we took it to our mechanic to have it inspected and he found a couple of minor maintenance issues that would be expected in an older vehicle, along with a small leak in the oil pan. Called Zach back, and he checked with his people and they told us to bring it in and let them look at it again, and they ended up pulling the oil pan off and re-sealing it for us. Note this is *after* we had bought the van. This would be excellent service if we were buying a brand-new $50,000+ vehicle. In my experience most salesmen/dealerships look at people like us who buy less... pricey... vehicles as not really being worth their time, but I never even got a hint of that impression here. We were treated just as well as if we were buying a Lamborghini. I won't say I'll never go to another dealer again, as that will always be dependent on where I'm living at any given time and what the available inventory is, but I can say that so long as I'm close enough to make the drive reasonable, this will be the first place I look, and I'll be recommending them to others as well.Shout out to Zach Watters (our salesman), Kyle Coleman (Sales Manager), KC Waterbury the GM and CJ Wahl (Service director) for making this the best car buying experience I've ever had, bar none.

jeanne623

Nov 22, 2015

I have purchased a car 5 years ago from them and have all the service done on it here.. I have always been treated good and that is why I came back to get my new vehicle.

Amanda1225

Nov 20, 2015

Looking for a new car is stressful as is, adding 2 smaller children to the mix is that much more stressful. Guys at Honda not only made the car shopping easier but also helped to entertain my kids during the sales process. Thanks, Zachary!

Backstabbed

Nov 12, 2015

It all started with a innocent test drive at 7 PM.It went down hill from there.. We told them about items that needed repaired the sales man told me I needed to tell Kevin the "new" finance guy about repairs and we wanted side steps put on because of height issues. They said yes to all repairs and side steps that night... My wife signed papers at 6.49% for 60 months that night and we went home with truck that night well first thing the next day they called back to tell us income to debt ratio was wrong and they had to extend payments 6 more months. So my wife calls lender and explains what happened and the lender said we offered you 3.9% not 6.49%...huh...so my wife calls Kevin back and asks what's up with that and he lies to her and says ohh that's a different lender....huh...so she goes back to sign papers for 3.9% for 60 months and they rush her through and doesn't get repairs and sidesteps in writing. So I go back Monday to get repairs done and no one there knows nothing about it after I sat there for awhile salesmen show up around 9am then the sales manager acts like he knows nothing about it. But he agrees to fix half of it until salesman comes back from vacation I say OK well on Friday I go to that truck and mysteriously they said we will fix it all... Well I found out later my wife gave them a bad customer service survey. Also the service department guy plays the avoidance game by saying over and over " I'm not sure sir" and "I don't know anything about that sir" that is super frustrating

Camry

Nov 12, 2015

Excellent work and great dealership. Very professional and great service they were very helpful and quick in getting financing and making me aware of options

Gustafson

Oct 22, 2015

Had a great experience with Randy! Told him I wanted to be quick and what I wanted to pay and they took me seriously. Would recommend them!

Roxxie 17

Aug 25, 2015

This dealership is state f the art top notch wait area got two waiting rooms upstairs and down awesome coffee machine flat screen tv and big overlook of dealership service centet awsome place ots like a five star hotel bathroom s ate staye the art im a customer for life.

schooley, cameron123

Aug 21, 2015

I had an EXCELLENT experience at Tom Wood Honda. Sales representative Zach Watters is highly recommended for his honest and reliable information. At many other dealerships during my vehicle search I was handled like just "another customer" but at Tom Wood I was treated well on a personal level. Zach guided me with honest/reliable information and helped me consider many important factors in making a high value purchase. He stood out above over 25 sales reps I encountered at dealerships across Indiana and truly took what I wanted and what I could afford in the long-term into consideration and I ended up spending less than what I was willing to spend, which showed his reliability in selflessness! I am satisfied with my purchase and the vehicle has lived up to the expectations that were presented me by Zach Watters!!

JS Breeden

Aug 19, 2015

Zac Watters is a top notch salesman at Tom Wood in Anderson and made my new purchase a breeze. He is very organized,efficient and knowledgeable about the cars that he sells. He made it easy and stress free for me. I would highly recommend Zac to anyone looking to make a purchase at Tom Wood.

BulliedbyGM

Aug 19, 2015

Once agreed to vehicle, price, etc., they will not call you back. You have to call them. If it is end of month they want you to stay (after 10pm in my case) to do paperwork. The GM and some of his staff were awful to deal with. I recommend never meet the GM. I gave them an unsatisfactory score on a survey item and the GM was pissed. He was rude and insolent to me. He will lash out at you if you cross him.

C. Ballenger

Aug 17, 2015

Very please with Zach Watters! Amazing sales representative, very informative and attentive. Would be glad to recommend to family, co-workers and friends.

trevkirsh

Aug 17, 2015

My experience at Tom Wood Honda was excellent! GM K.C. Waterbury and his awesome staff helped make my experience painless and seamless. Special thanks to Zach Watters for his expertise and guidance in selecting the right vehicle. This is my second car that I've bought at Tom Wood Honda and I highly recommend stopping by the dealership in Anderson if you are in the market for a new vehicle. Top of the line staff and facilities!

Anort11

Aug 13, 2015

They were very helpful finding the perfect car for my budget. Everyone was very friendly and helpful. I would recommend this dealership to any college student looking for a reliable vehicle.

D6MLGP

Aug 13, 2015

I bought a truck from them that had been wrecked twice. I asked for car fax during the deal and it was never shown to me. If I had know this, I would not of bought it. Then they say they wanted to make things right and send me to their auto body guy. But when I get the quote, they only want to pay half of the estimate.As big as tom wood is, they should not of even had this quality of truck on their lot. All they do is go to auctions and buy trucks without fixing a thing on them. I would never do business with these guys.

BUBBA

Aug 12, 2015

EVERY ONE WAS GREAT FROM MANAGEMENT TO SALES STAFF! 1ST TIME I PURCHASED NEW CAR FROM TOM WOOD HONDA, I HOPE FUTURE VISITS ARE AS GREAT & THIS IS THE BEGINNING OF A LONG LASTING RELATIONSHIP!!!

Tom(tgh)

Aug 1, 2015

Zach Watters gave us a very honest and upfront deal before we ever saw the car. Then he kept his word when my wife and I arrived at the dealership.

Happy car buyer

Jun 23, 2015

Tom Wood Honda was a great place to buy a vehicle. We worked with Jason and he worked so hard for us. We drove over 300 miles to buy our car and when we showed up the car was shined up and ready to go. The car was all they said it was and they even filled our gas tank up before we left. Over all we had a great car buying experience.

dan1

Jun 20, 2015

The guys and gals at Tom Wood Honda were great! I never felt pressured and it always seemed they had my best interest in mind. We all worked together to find what was the best car and deal for me. They were very willing to work with me. Best car dealer experience I have had.

Themostsatisfied

Jun 17, 2015

I went to 9 dealerships in two weeks, drive 30 cars (no joke) and spend better part of 50 hours research time. Lets face it, we're all on a budget and mine wasnt all that high. Zack, Carleeta, and Chris took the time to work with me well beyond store hours. After 5 cars on the lot and 3 visits later we found my car. It appears like one to many visits? No not when your trying to get the best deal. After all the other jazz Zack sat down with me and made a car that was out of my budget fit my budget. I walked away not only with a car i needed but with a relationship built on ethics and trust. I will 100% suggested these fine folks.

John Miller

Jun 14, 2015

Caitlin was a great sales person. She took very good care of us with our needs. The showroom was very clean. On the other hand the finance person did not explain our due date of our first payment and the amount. We told them we wanted to make our payments bi-week making our monthly payment in half. My wife found it in reading the paper.

CivicGirl

Jun 4, 2015

I had went there wanting to buy a new honda and found the one I wanted. The manager worked with me until I got everything on my wish list at an affordable price. Great experience overall!

Hari

May 20, 2015

Zachary Logan was a awesome. He gave me really nice deal.

DTN

May 19, 2015

nice new facility with nice new and friendly staff thanks Tom Wood for believing in Anderson. We bought here to keep it local great location easy acess

Andrew

May 6, 2015

Great experience as a first time car buyer with my wife. The whole team was friendly and wanted to help us out in any way they could.

Elaine

Apr 21, 2015

Our salesman, Travis was very helpful and informative. We found the vehicle that I wanted online and contacted him and he provided us with all the help we needed to get the CRV we wanted. Did everything he said he would do and was very personable. He made sure the CRV was ready when he said it would be and helped set up all the "extras" for me.

Oona Syra

Mar 10, 2015

Zack Watters took the time and effort to help me choose a plan that worked for me.. He walk me through the pros and cons of buying verses leasing, so that I could weigh my options and make my best financial decision.

Customer

Feb 28, 2015

In the past, my wife and I both had negative car buying experiences at other dealers. So we were very paranoid at the beginning, I'm guessing that it was obvious to them. But then they pleasantly surprised us with a positive experience from start to finish! We knew exactly what we wanted and had shopped around for quotes. Zach and KC offered us the best deal and there weren't any surprises. So we'll be happy to recommend them to our neighbors and friends. At first we thought the vehicle would get serviced close to home. But the extremely positive experience and the super nice facility. Made both of us realize that it will be worth the trip to Anderson.

Keith

Feb 27, 2015

In the past, both my wife and I had negative car buying experiences at other dealers. So we were very paranoid at the beginning, I'm guessing that it was obvious to them. But then they pleasantly surprised us with a positive experience from start to finish! We knew exactly what we wanted and had shopped around for quotes. Zach and KC offered us the best deal and there weren't any surprises. So we'll be happy to recommend them to our neighbors and friends.

FNP

Feb 25, 2015

Worst experience I have ever had shopping for a vehicle. Spoke with a sales person the day before and set a time to meet. The sales person did not even show. No wonder I was the only customer in the place, but of course I walked out. Save yourself the trip and go to a different dealer.

The Sale's

Feb 9, 2015

Tom Wood Honda has amazing employees. The moment you walk onto the lot they make you feel like family or part of the gang! If it was for Joe Price stopping us in the parking lot while we were looking at their used cars and talking us into coming inside to talk about our options, I would have never knew that leasing was an affordable option! Unfortunately at the time we decided not to purchase a lease at that time because there was a lot of information and other factors that we needed to consider before choosing to lease. We did go elsewhere and test drove other cars during that time and weighed our options but Tom Wood Honda just couldn't be beat! We spent all morning test driving at different dealerships and save Tom Wood Honda for last. By the time we showed up we honestly were not in the greatest of moods because we had been pushed into cars we really didn't want and dealt with horrible customer service with the other dealerships, but the moment we stepped into Tom Wood Honda we got a greeting we were not prepared for. The employees we had dealt with months before remembered us and directed us to another sells rep to help us because Joe had another customer at the time. Let me tell you though, the other sell rep Zach Watters was amazing!!! He was super excited and enthusiastic about us being their and he worked real hard on getting the deal that we needed to all us to lease a car that day!! He was so much fun to work with!!! He answered all of our questions and even stay 2 hours after closing with us to make sure everything went smoothly! He was just a big ball of energy that just made the time spent their enjoyable and fun. He constantly had us laughing and checking out the new features that came out with the new year!!! K.C one of the managers stuck it out with us from day 1 and answered our questions and helped us get an amazing deal!!! If it was for Joe stopping us in the parking lot and had us come inside we would have missed an AMAZING DEAL and AMAZING CUSTOMER SERVICE!!!!

sheila

Feb 3, 2015

Zach Logan is simply amazing! if he says he can deliver, he will! Honest, sincere,amazing! I typically do not like buying cars...really I hate it! He made it quick, no hassle, no haggle which I hate, and worry free. Answered all my questions and returned my calls... I couldn't get to Anderson so he brought the paperwork and car to me! Impeccable service! Top rate! I cannot say enough...thank you...

PRembusch

Feb 1, 2015

First time leasing a new Honda, and Tom Wood Honda made it easy! They were professional and helped me through the process. Couldn't be happier with my new Accord!

amev30

Jan 30, 2015

I bought a new Fit recently and this is my second new Honda buying experience. Unless I move VERY far at some point, I'll never shoo elsewhere. If you have a chance to work with Zack Logan- DO IT.Excellent all the way around, and it'll only amplify once they get into their new facility this spring I imagine.

Vivian

Jan 27, 2015

Wonderful group of people. Felt like family. Everyone spoke to me. Caitlyn was awesome. I had a great experience. Highly recommend them.

tamspeer

Jan 26, 2015

I have bought alot of cars in my life but to be honest this was the first time that I have walked into a dealership and got excellent customer service. Everyone there was extremely friendly and over all very helpful. I bought a 2013 volkswagon bug and am really happy with my car. I would really suggest to anyone that if you are looking to buy a different vehicle, go to this dealership. They will treat you right!!!!!!

GGevirtz

Jan 23, 2015

To whom it may concern, This is the second CR-V (2015) I own, which is an upgrade from the one I purchased four months ago (Sept. 2014) at Tom Wood Honda (Anderson- IN). It was a great car, but I wanted some extra features. My experiences with Tom Wood Honda (Anderson- IN) has been nothing short of excellent.Thank you,Cordially,Gloria Gevirtz

amvankla

Jan 12, 2015

I can't say enough good things about this dealership. They were all extremely patient with me while I was making my decision to lease my new 2015 Honda Civic. They gave me a great deal and I really don't think I could have gotten a better one anywhere else. I really felt that they were trying to help me in the best way that they could. I am extremely happy that I listened to them and leased a new vehicle. I couldn't be happier. Thanks guys for being super helpful and awesome. You helped me make a worth while decision that is going to be better for me and my family.

bobs

Jan 12, 2015

I purchased a new 2015 Honda Fit, all of my questions were answered in a timely and professional manner. I have not had such a positive car buying experience anywhere else!

jmeitzler

Jan 12, 2015

Good people who took care of us and worked hard to make sure we were pleased and used our time well. We will return to Tom Wood Honda.

Mike

Jan 12, 2015

After leaving two dealerships in the Cincinnati area because I felt they were trying to scam me, I found Tom Wood Honda on cars.com...called them and talked to Joe Price in sales and after a few phone conversations we agreed on a fair deal, we drove two hours to the dealership and they did everything that we had agreed to on the phone...Great! buying experience and everyone at the dealership was awesome! The dealers in Cincinnati could really learn how to treat a CUSTOMER from this dealership!!!!!

cjjonesbu14

Jan 3, 2015

I purchased a used Jeep Compass from tom wood Honda and had an excellent experience. Everyone was very personable and they worked with me on price to fit my needs. I got great customer service and would definitely recommend this dealership to friends and family.

mel69222

Dec 29, 2014

I am very thankful for Zach's willingness to help me out. He knew my frustration dealing with another dealership and knew I wasn't a push over from the get go. He knew I meant business and listened to me. I can't thank him and Gary enough for all their hard work getting me into a vehicle. These two are definitely an asset to this dealership.

Karen

Dec 22, 2014

I received great service leasing a new Honda CRV. This is my first Honda and am very pleased with it.

bakerlady

Dec 20, 2014

We had a great experience buying our 2015 van with Tom Wood Honda in Anderson! Our saleswoman was genuine and attentive to our wants and the entire team worked to make sure we had a great buying experience. We left feeling happy and excited to be driving a Honda for our first time in our 34 years of marriage.

JayT64

Dec 20, 2014

My wife and I bought a car from Tom Wood. We both had a awesome experience while there. Zach Watters Worked with us to get the price we wanted. He had the best customer service I have see. In a while! I would come again and tell people about Tom Wood!

mhorn1976

Dec 13, 2014

Awesome car buying experience no pressure or hassle from the sales professionals. Tom Wood said they could help us when no other dealer would. Thanks to Travis and Gary great job and thank you. MHorn

AJAMWeb

Dec 4, 2014

Very friendly and helpful sales staff, good prices, very quick getting the sale closed. Would highly recommend to friends and family for a quality vehicle.

steph41

Dec 3, 2014

I love this place they were awesome and I bought a car that night thank you. I went through some bumps at some other places I came to Tom wood honda and they were very happy to me and showed me a car of my dreams and I got it thank you so much for your help

mfagan

Dec 2, 2014

I don't like having to wheel and deal for a new car. I always feel like you spend hours and hours at the dealership and then, once you make the decision to buy, you're there for a few more hours waiting on paperwork. That was not the case this time! Tom Wood was amazing!! My entire deal was brokered via text message from the comfort of my couch. Once we made the decision, we hopped in the car, the papers were ready and waiting, we signed on the line, and we were done! This dealership even stayed open past their regular business hours to accommodate us, as we had no idea they closed at 6:00 and didn't arrive until 6:30!! But here's the kicker, the guys at Tom Wood were so nice and personable, that I almost wish we had been there all day! Travis, our sales guy, was straightforward and very professional. No beating around the bush, no hidden dealer fees, no lip service. Tom Wood Honda may be a small dealership, but that's WHY they are so amazing - Excellent customer service. We had 3 other dealers willing to give us the same price as Tom Wood, so how does one choose? Well, you have to beat the price, not meet it. But that didn't even matter since all the other things that Tom Wood gave us would not make up for a dollar or two less in the monthly payment. First, they gave us one free car wash per week for the entire ownership of our vehicle. Second, they put all weather floor mats in the car (especially a big deal since we bought a minivan - huge amount of space to cover with mats). Third, we received a $250 Amazon gift card (Black Friday special). Last, the deal they were giving us was already AMAZING without all those extras. I told Honda of Fishers they would have to do way better than meet the price for all those reasons. Clearly, Tom Wood is heads and tails above the rest! If you are looking to buy new or used, please don't rule these guys out due to size or distance. Beside, they have a brand new, huge, gorgeous facility opening in March right off exit 226 on I-69. Much closer for me to get my free weekly car washes!

caherbert

Nov 29, 2014

I loved dealing with all of the people there! It was a great experience and have not had a NEW vehicle for 20 years! I think the lease was exceptional and feel very proud to be driving my first Honda!

Carmen Ge

Nov 23, 2014

This is the best place to go and buy any.5 * * * * * Star BEST HONDA DEALERSHIP IN OUR OPINION Great customer service, Thank you for your / full house/ assistant Zachary W.Zachary does excellence and impeccable job on my new 2015 Honda Fit. He assisted me even if i had just "small question", it was very helpful. Thank youMe and my husband are highly recommend Tom Wood Anderson.Have a great season guys. Thank you for the great job.

Donna wisthoff

Nov 23, 2014

I bought my car from Tom Wood Honda in Anderson I'm from Indianapolis but got referred from Brian Shores to come look at the great certified used cars from there lot. So long story short I drove to Anderson to take a look my self as soon as I stopped in I met with Mr. Shores who was very professional and helpful and pointed me in the right direction. I met with a salesman who helped me test drive some cars till I found the right one and now I love my Honda Accord!!!! If It Wasn't for Mr. Shores referral I would have never went to Anderson to look for a car I'm Glad I did. Thanks again Brian Shores and all the helpful people at Tom Wood Honda. Great place to buy a car I know that's were my next car will be purchased from. Thanks again Donna Wisthoff

ramarathon

Nov 18, 2014

Excellent service in all segments of the purchase process. Only downside was the size of the dealership but they will be in a new facility in 2015 and closer to my home if service is needed.

Fargo

Nov 7, 2014

Buying my CRV was an excellent and very rewarding experience. Employees were a fun but knowledgeable group. I would recommend Tom Wood Honda to anyone!!!

HCaroline24

Nov 3, 2014

Zach Logan, Cory Ross & KC Waterbury are saints! I know nothing about vehicles and had no clue what I wanted. They made it quick & easy! Zach contacted me with options, I picked out a car before I got there, test drove it, the paperwork was ready, few signatures later Zach was teaching me the features! Great teamwork! I would recommend them to anyone looking for a vehicle!

Bigjohn540

Nov 1, 2014

We didn't even know what we were looking for when we arrived at 2:00 by 8:15 we were driving off in our 2012 GMC Acadia. From the minute we met Travis Capp to we drove off the lot it was an awesome experience. 'Even though we don't have the best credit in the world the special finance manager worked until we had a deal we could work with. Even the main manager was very nice. We have already and will continue to recommend anyone looking for a car to shop at Tom Wood Honda. When I am ready to buy my pickup I will start here. The Bakers of Anderson IN

TMeff

Oct 23, 2014

The entire team worked together to give us the best experience we have ever had. From the time we walked in the door we were treated so nicely. Everyone was extremely knowledgeable and helpful. I would definitely recommend anyone looking for a new or used vehicle to shop with Tom Wood.

jason1575

Oct 15, 2014

The Tom Wood Team blew me away! It was, by far, the quickest and easiest car buying experience in my life! For the first time we didn't spend hours waiting around. They did as much of the leg-work as possible before our arrival. Our situation was a tough one, but they found a way and didn't waste anytime getting the deal done. We just completed the test drive and shortly thereafter we were driving away. I can't thank the team at Tom Wood enough for hard work!

mothernature35

Oct 13, 2014

Whole team members at Tom Wood were great. They all provided great deal and friendly service. Very quick responses to texts and emails. I am very satisfied! They also worked after closing hours patiently waiting until I made a final decision. I will definitely recommend this dealership to my family and friends! :-)

Jeremy Byrum

Oct 11, 2014

Great buying experience with this dealership. Caitlin knew the ins and outs of the features and attributes equipped on the Odyssey we looked at. She was able to answer all of our questions. Entire team made the buying process smooth and easy from beginning to end.

GGevirtz

Sep 28, 2014

Tom Wood Honda has provided me with an outstanding service and a great price. I would like to point out that this dealership's facility is rather modest compared to those of other Honda dealers, fact that, in my opinion, helps to keep their prices low. At least, that's been my experience before and presently.Thank you,A happy owner of a brand new CR-V AWD LX

Crosstour55

Sep 25, 2014

Hello, Great service experience. My car was repaired and drives perfect. Counld not be happier. We always complain when we feel we have been cheated. But fail to give prase when a job is done right. Date of service Tuesday September 23rd.Well done "Tom Wood Service"Jeff Shore

nwoosley

Sep 7, 2014

overall the experience was very satisfactory our Sales Associate was very helpful and friendly dealership went above and beyond to help us get into our nice new vehicle. Casey and Zach should deserve a reward and recognition for there knowledge and business acumen. was

cdstoltzfus

Sep 2, 2014

I was interested in Tom Wood Honda in Anderson because of their great reviews and their prices. Then Zach contacted me and asked me a few questions. Over the next few days, Zach was very easy to get a hold of via phone and email, and really easy to work with. I also spoke with Mike Haire who was also great. I bought my brand new car there for a great price. I am extremely happy with the whole experience. Thank you Tom Wood Honda.

barthondaman

Aug 25, 2014

I made several trips to dealer to see what they had in a newer used car. (while at same time attempting to sell an RV and truck). The day I was paid for my RV I went to see if anything else had come in. Caitlin told me they had something to show me. It was a white 2011 Honda Civic, with only 33k miles) they had just got in. It was in my price range so, I bought it. Have had it for 6 weeks now and I love the car. I do the whole thing over again if the situation were to come up again.

Marta Holmes

Aug 24, 2014

Caitlin and the entire team demonstrated integrity and exceptional customer service. Their accuracy, completeness, and honesty made purchasing my car a wonderful experience. Every detail was exactly as discussed. Responses were timely and accurate. Caitlin and each member of the team exceeded all expectations!

Not impressed

Aug 17, 2014

The salesman and sales manager seems less than honest. The were definitely not upfront about things. They seemed to be playing games. I would recommend not doing business with them.

bbaker9

Aug 16, 2014

Very friendly staff. I worked with Zack while purchasing my 2008 Honda CRV EXL. He was very easy to get a hold of and made communication a breeze. After speaking with Zack we decided that just because of his customer service we would drive the 2 1/2 hours(from Cincinnati) to purchase our vehicle from them. Once we arrived the same level of customer service continued in person. We left very happy after making our deal. Upon getting back to Cincinnati we noticed that the A/C wasn't blowing cold. I contacted Zach and he immediately got back to me first thing the next morning. After talking with his supervisor he told me that I did not have to come all the way back to Anderson and that I could take it to the nearest Certified Honda Dealer and have one of their technicians check it out and report back to them. Ended up being a fairly simple fix and Zach and Tom Wood took care of everything. Overall this was a great experience and I recommend anyone looking for a new car to contact Zach and Tom Wood Honda.

beck500

Aug 11, 2014

Very friendly and knowledagble staff; made my buying experience a pleasure, and I got the best car ever! I can't thank Caitlin and Gary enough for all of their assistance, patience, and the great product. I will recommend this dealership to all of my friends.

Jason parks

Aug 11, 2014

We drove from Spfld IL because they had the best deal around. Very friendly and easy to deal with. I would do business with them again.

adilts

Jul 31, 2014

Staff very pleasant to work with. Caitlyn, Mike and Gary made the a positive one. I had about 4-5 dealers in the area calling on me for my business and I felt the best with this team. It is not a dealer I have bought from before or ever gone to for service with my previous Pilot, so I am hoping that this is the beginning of a long, trusting relationship.

jhatzer

Jul 31, 2014

Zach Watters and Casey worked to make my experience absolutely perfect. The listened to my needs, were prompt in following up and offered solutions that went above my expectations for my lease deal. The experience was great and the benefits of buying or leasing a vehicle from Tom Wood Honda are better than the other dealers I tried to work with.Thank you Tom Wood Honda, Zach and Casey for making my experience great. I will recommend you to anyone I meet that is looking for a car.Sincerely,Jim Hatzer

feihe

Jul 19, 2014

This dealer is really a great one! The specialist tried very hard to help me with the price negotiation before I reached the dealership. After I got there, all the things are well prepared for me. People working there are all very friendly and passionate. They provided me efficient and great services. And they even give me more free oil changes than I expected. Everything goes smoothly. I feel very satisfied with the purchasing this time.

brendapierce

Jul 12, 2014

My husband and I went there to ask a question about a warranty offered at another Honda dealership a few days later I was driving home in my brand new car.

vlawless

Jul 2, 2014

We worked a few people there. Caitlin was super friendly, caring, out going, I think she will go far with her personality. Everyone we met shook our hands and were very friendly, felt really comfortable there. Way to go great team work. Vivian

AmberMaynard

Jun 16, 2014

You couldn't ask for better service than these guys! Great attention to detail, quality products, professional, courteous, friendly AND they keep my car tidy while servicing...and really, who doesn't love receiving their car from service freshly washed!?The waiting area is well thought, covering the needs of just about any customer...wifi, beverage selection, television, CURRENT magazines, etc.Tom Wood Honda in Anderson is nipping in the bud later this year the only drawback they have: location. Can't wait until their new digs are open, south of town!Keep up the great work!

bzyt7l

May 26, 2014

We had our oil changed and tires rotated. While we waited we enjoyed a customer appreciation luncheon. Service was prompt and friendly. We've purchased several cars from this dealership.

bluecavelion

May 21, 2014

We went to Tom Wood Honda for assistance when my husband's Accord was hit by another driver. We were given advice on how to pursue compensation from the other driver's insurance company. When the car was declared to be a total loss, Joe Price helped us get the most for our settlement money. Gary Wiley walked us through the paperwork for financing the balance.We have been customers of Tom Wood Honda for several years and always appreciate the friendliness and efficiency of both the sales and service departments.

D70great

May 14, 2014

Im a customer that is satisfied. Great job by the sales Rep. Thank you!! See ya next time I need a vehicle. Caitlin is great,

mvjeep4x4nut

May 14, 2014

I have been shopping around looking a new SUV. Caitlin was very helpful. She took times to answer my questions and even directed me to a helpful comparative tool on honda.com

Patcait04

May 13, 2014

The sales and finance team were very helpful. I would highly recommend tom wood honda. Very satisfied with my visit and I will look forward to being a future customer .

gwrobinson

May 10, 2014

We've been going to Tom Wood Honda for the past fifteen years. During that time we have had numerous good experiences, from the owner (Bill), to sales (Joe), to service staff (Brian). We have purchased two cars there and had regular service visits. They go the extra mile to help. We highly recommend Tom Wood Honda.

00NWLACY

Apr 30, 2014

My wife and I went to Tom Wood Honda to research buying a used car...! That being said, within a very, very short amount of time we were convinced to lease a "brand new" Honda Civic. We were pleasantly convinced I might add! Thanks Zach for your knowledge and patience! I have been, and will continue to brag about our experience at Tom Wood Honda and with of their associates.N. LacyPS....we heard about Tom Wood Honda Anderson IN via Radio broadcast, as that is not an option below.

Jim and Liz

Apr 21, 2014

Great experience in buying a (barely) used Honda Accord from Tom Wood Honda. Really enjoyed our sales rep (Zach), and the Sales Manager. Upfront and answered all questions right away. They did not give us what we wanted for our trade-in, but handled it great, no pressure, games or "tactics" to get us to try and agree to their deal. Very straightforward in telling us what the price would be, allowed for some negotiation, but very professional the whole way. Will definitely recommend and return for our next car.

glsmith72

Apr 15, 2014

I went into Tom Wood never owning a Honda before, but Zach made me feel right at home. He answered every question I ask and if I didn't know then he found out. All my concerns were taken care of right away. I am looking forward to many years in my Honda Odyssey and dealing with Tom Wood Honda.

joseph

Mar 1, 2014

called about a truck mon tues wed thur fri it has been sold sold sold sold sold so I said stop saying available online as you waste peoples time , so they say well we will have to update !!!!! lie !!!

jackfish

Jan 24, 2014

I will always buy my new cars at tom woods .they are so nice.we love are new car. The sale man tim is the best that is why i will go back to tom woods he made me the best deal in ind.

hstevenson71

Jan 1, 2014

We found our experience with Tom Wood Honda to be pleasant, as usual. This is our fourth purchase from Tom Wood, and we will return to this dealership for yet another Honda at the end our of lease. I would highly recommend this dealership as the staff there really care about the customer!

VideoSculptors

Dec 21, 2013

I bought a used Accord for my college-age daughter from a reputable used car lot. The SRS light was on and the and the driver's side seat belt buckle did not actuate the "Fasten Seat Belt" light. My background in electrical engineering and my prior experience with SRS systems made me pretty sure that the two things were related. Sure enough, I was able to extract the "trouble code" from the SRS computer and it indicated a driver'a side seat belt buckle failure. What this really means is that the little micro-switch inside the buckle assembly was stuck. This is apparently a common issue. I took the buckle assembly off of the seat and took it apart. Sure enough, it looked like someone had spilled a soft drink on it, and the little switch plunger was stuck in the "latched" position. I cleaned it up and plugged it in...voila! The fasten seat belt light came on and worked properly when the buckle was actuated! Unfortunately, the SRS light also stayed on. After some internet research, I found that some SRS lights can be reset by a user procedure, and some must be taken to a dealer. Of course, mine is the latter. I called Tom Wood Honda to see how much they charge to simply reset my SRS light. I told the service person (Brian) the above story. He said they would do it for free, if that's all that it needed. I made the appointment for 8:00 am on 12/20/2013. When I arrived, I pulled the car into the service bay, got out, and told the service tech that I had an 8:00 am appointment to have my SRS light reset. Brian said "Ok". He didn't say another word for the next 5 minutes or so as he took down the VIN number and mileage, and generated the appropriate paperwork (it was rather awkward silence). Finally, he said it would be a few minutes. I had to ask where the customer lounge was. I wasn't offered coffee or anything. About 15 minutes later, Brian entered the lounge and presented me with an estimate for $182 to replace the buckle assembly, because the SRS computer was still throwing the "driver'a side seat belt buckle failure" code. I toldhim that I'd fixed the buckle and that I knew it was working, because the seat belt light on the dash was working. He shrugged and said, "that's the error code, so it must still be bad". I asked him how much the part cost, and told him I'd replace it myself. Their price for the buckle was $87. I told him that I'd find one at a salvage yard. He then presented me with a BILL for $48 to cover the "diag". I was furious. I gave him authorization to reset the light...he said they would so that for free. Why the bill? After I put up a fuss, he discarded the bill, and I left (in a rather sour mood). Here's the kicker. As I pulled out of their lot, I looked down at the dash AND THE SRS LIGHT WAS OFF! They had reset the SRS light, cleared the trouble code, AND THEN tried to lure me into an unnecessary $182 repair! Beware of these people. They are liars and snakes.

ssbone

Oct 22, 2013

Great bunch of guys, we stumbled onto them when we visited their tent sale at their new store's building site. A week or so later we decided we wanted to purchase the used Envoy that Zach Watters showed us. We couldn't make it back up for about 2-weeks but Tom held the vehicle for us until we could make it back. Got a great deal and we are very happy with the experience. They did go out of their way to make the delivery special. I'm not going to ruin the surprise with details, try them out and you will see for yourself. Thanks again Zach & Tom

katocmm

Oct 1, 2013

We traveled two hours to the Anderson, IN location. We had an aftermarket air-conditioning system put into our 2003 Honda Civic DX. They troubleshot an electrical problem that was unknown until they put the system in. Kept us updated the entire time and the system works beautifully. If they can do this level of work on a system this large, they are excellent mechanics. Definitely the best Honda mechanics we have encountered. We will be recommending them to anyone who inquires where we take our Honda.

skaymahon

Aug 6, 2013

Zack was very knowledgeable and after visiting 2 other Honda Dealers Zack showed me some major features I had not seen that were big selling points. He was very friendly, professional, helpful. Zack and Bill went the extra mile to make us feel like we were a special customer.

bzyt7l

May 4, 2013

My wife and I have purchased 5 vehicles from Tom Wood Honda. They have a great team and that is why we keep going back to buy and service our cars. Try them, you will like them.

cynthiagwolfe

Apr 22, 2013

As a single woman it is hard to find a place that will service your vehicle that doesn't take advantage of ripping you off. You want a place that you can trust and respects you even if you can't quite describe exactly what is going on with your car. At least they don't treat you like you are stupid to your face. Over all I am thankful for a place that I can trust to do what is needed and tell me what I can wait on to fix as I don't always have the money to fix everything at once. I have never had a bad experience in the 3 years I have been taking my car for service.

MAFoster

Apr 22, 2013

Tony Varcak went out of his way to explain what was needed on this particular service and how much it would cost. He let me know what I could expect for the future services and about how soon I would need to purchase new tires. He also got several quotes on different tires and prices, so that I could plan for that expense.He was able to have the service man buff out a small scrape in my paint at no charge. He was very friendly and went above and beyond what I would have expected from a service manager. But I have always been so pleased with Tom Wood in Anderson...they do a great job. And they wash my car when they are finished!thanks to all of you!

Cstrietelmeier

Mar 23, 2013

Salesman Zach Watters listened to what we needed and worked hard to find a car that fit in terms of quality, mileage and price. When he followed up on our initial visit he did so with good information, a great match in a car, and without pressure. Thanks, Zach, for finding what we needed.

micmurra

Feb 10, 2013

I took my CR-V in for an oil change and discovered that my battery needed to be replaced. Since my battery was still under warranty, I did not have to pay full price for my new battery. I appreciate that Tom Wood Honda checks over my vehicle, even when all I requested was an oil change, and they call to let me know what other service needs to be done while my car is in the shop. They never pressure me to agree to their recommendations but I generally agree to the recommended service since I trust that they know what is best. I love my CR-V and when I am ready to purchase a new car, I will go to Tom Wood Honda.

suelosure

Feb 3, 2013

This is the second vehicle I have bought with Tom Wood and will definitely buy there again. I really enjoyed working with Leroy Heins - great guy. I also really like the service department though I only need to visit them for maintenance. Honda builds a great vehicle!

wendyrm

Jan 21, 2013

The best car experience I could have asked for! I got a great price and amazing service. I already know that this will be where I go for my next purchase. The crew really went out of their way to make sure I was a satisfied customer and they succeeded!

ashpad

Jan 19, 2013

Tom Wood Honda - Worth the wait and the excitement!Walked into this showroom off 69 North, and could say that their inventory was "H.U.G.E"! They have some of the best used Honda's out there on the road today. Was looking in particular for a Honda Accord 2006 or 2007 model since the design was a catch in my head. Found 2 cars that were perfect as per my requirements, the sales person "Donovan Poole" was very very friendly and patient in explaining A-Z about the car. It took us a whole 1.5 hrs to go through these 2 cars, and yet Donovan was as active and responsive to my rapid fire round of questions! :-) Thanks to Donovan for that..On the pricing front, they are really helpful to try and get to the mark you are looking for. Overall a very nice and a memorable experience for me since it was my first car in the US. Then came the time for the delivery of the car. This especially was the best part of my car buying with Tom Wood Honda. The entire team was ready at the delivery room to welcome me and congratulate me for the buy. It is very heart warming when you have so many people wishing you good luck with the car. The entire team including the store manager, branch manager and the service folks had a brief chat with me and it feels nice that you have such a well trained and friendly team behind your back to assist you with everything you need on a HONDA!Overall, this experience was made really memorable by my sales rep - Donovan Poole. Donovan, thank you very very much!!! :-)Ash..

ddonahue

Jan 3, 2013

I am very pleased with the sales and service employees of Tom Wood Honda. My new Honda is the third vehicle we have purchased from them.

amward2

Oct 23, 2012

Everyone at Tom Wood Honda treats their customers with respect. They are helpful and service minded, from the sales people to the service people. Everyone is very friendly and that want to make sure that your experience in their dealership is a positive one.

BriSmith

Sep 28, 2012

This is such a friendly and professional dealership. The service department is top notch. I drive 25 minutes to take my vehicle here when there are many service centers closer. The children's area is fantastic. My 2 year old son did not want to leave!! I would recommend this dealership to anyone!

hwwesq

Sep 24, 2012

Excellent service, excellent service manager. Have bought two Hondas from them in 13 years and been totally satisfied with everything. There is a much closer Honda dealer, but it's worth my driving 20 miles each way to get this dealer's service.

heather.myers.52

Sep 22, 2012

Joel and Donovan were very friendly and helpful! Donovan was very nice to work with as the salesperson, and Joel really went above and beyond to get me approved for a loan, as my credit is virtually nonexistent due to no outstanding loans, etc. He did all he could to help me, and Donovan was very welcoming and fun to talk to. I will definitely recommend them!

Judy Burke

Sep 21, 2012

I go there because they keep the same service people year after year who know my car. They wash the car free after it is serviced. I can usually get in when I need to.

dilbertfan97

Sep 3, 2012

Employees were very friendly and helpful. There was a short wait for the repairs to be completed. I always like the car wash after having service done there, it is a nice touch.

Honda fan

Sep 2, 2012

I've been a faithful Honda customer since 1985, and have used this dealership for nearly all my maintenance needs since. Not only are the mechanics knowledgeable and thorough, but I trust them to alert me to potential problems down the line. I just reached 125K miles on my 2004 Odyssey, and plan to see at least 200K before I'm done with it. When a friend was looking for a reliable used car, of course I steered him to Honda, and we found a 2002 Odyssey that had just been traded in, a single owner, only 92K miles, and in impeccable condition. Needless to say, he now understands why I'm willing to drive 45 miles for most maintenance service. The sales staff was just as enthusiastic about his purchase as if he had purchased a new car, and were very patient with him throughout the process. (every car he's ever owned has been a 'beater'- this one is a jewel!) Yes, sometimes it seems to take forever to get there from Indy, but I never have to worry about being taken advantage of. (Perhaps I shouldn't worry about that at ANY Honda dealer,but I've learned the hard way others are not always honest.) I'm definitely a Honda fan, AND a Tom Wood Honda fan specifically.

BobtheCat568

Aug 19, 2012

This is my third car with Tom Wood Honda, and I have always found the service department to be excellent. The workmanship is always the tops.

gymdr

Aug 18, 2012

The service team was extremely helpful and spent extra time with me. I felt like I could trust their advise and judgment. The cost was reasonable for the work I had done. I was very satisfied with my visit.

Kathymunro

Aug 8, 2012

We have always had good service at Tom Wood Anderson , Brian Shores and staff have been great at customer service as well as explaining service recommendations if needed

Sarah Harvey

Jul 30, 2012

I was way past overdue for maintenance on my vehicle. I really expected there would be several things that needed to be replaced/repaired. Aside from the oil change, there were only two items that needed to be addressed. I was impressed that even though there was another item close to needing attention, I wasn't pressured into having it done "right now." I caught my right front bumper and cracked it. It was hanging down. They were able to tie it in place until I determine what to do with that. They had my vehicle ready to go much sooner than I thought they would.

futuredoc

Jul 25, 2012

Mark was incredibly helpful in leasing my new car. His patience, friendliness, and dedication to customer service makes him stand out among the many sales associates I have dealt with at other dealerships. He truly cares about his customers, and it shows!! I had just moved to Indiana from out of state, and he helped me get all of my paperwork, licensing, and registration done with ease, and in a time-efficient manner. He was excellent at following up with me after my purchase, and personally offered to help consult me with anything I need for the maintenance of my vehicle. I highly recommend you ask for Mark during your next Honda purchase.

db0147

Jul 19, 2012

Great Service during a oil change. Did a Multi Point inspection which gives details on the condition of you car. Excellent Service in a short time

marsha.rector

Jul 16, 2012

Very receptive and curteous. All the services completed on my Honda were well explained and any questions were answered satisfactorily. Will continue servicing my Honda at Tom Wood Honda in Anderson, IN even though I live in Noblesville, IN because of the way I am treated there. I talk highly of this dealership to others.

sherrite

Jul 4, 2012

It was my first time with Tom wood for servicing my car. They did a great job and also found something wrong with it and also placed an order for the place even before letting me know since it was covered under company warranty. I have been to a couple o other big brand dealers to find what was wrong with an alert light popping up. That's great services and the work they did was amazing. Will recommend them to anyone. Even their pricing was great.

TAMI333

Jul 3, 2012

I am a Tom Wood client, have bought my last 3 vehicles there. Tom Wood has the best sales and service staff i have ever worked with, used them for many years and tell others about their great service!

alindley

Jun 25, 2012

My wife and I always have excellent service from this dealership whether it is with service or sales. They always do what is necessary to get the job done in a timely fashion. Allen & Linda Lindley/Pendleton, IN

mchurch

Jun 20, 2012

My experience with Tom Wood Honda of Anderson, Indiana was one of amazement. They treated me with professionalism and courtesy from the moment I arrived at their dealership. The amazing part of this story was that I didn't bring in a Honda vehicle for service at all. Instead I brought in a 2011 Chevy Malibu 1LT in for an oil change after receiving a discount coupon in out regular postal mail some weeks earlier. Brian Shores immeadiately assigned me to a service employee and he began taken information from me concerning the nature of my visit to Tom Wood Honda. After that, my car was promptly taken to service to begin work on it. I was shown the complimentary service area and asked if I would like something to drink e.g. coffee, soda, etc. I was kept apprised of the work being done on my vehicle during the time it was in the service department. Upon completion of service to the Chevy Malibu 1LT, I was then escorted to the service garage area where everything was explained to me as it related to the servicing of my vehicle. I then presented my coupon to the service technician and paid for the oil change to my vehicle minus the coupon sent to me. I was truly amazed how smooth the whole service experience was and will kindly think of Tom Wood Honda now and in the future for all my service needs. Sincerely, Michael Church

cswelch

Jun 5, 2012

We had a great experience buying our first Honda. Everyone at the dealership was helpful and friendly especially Mark. He spent a lot of time with my husband and I getting to know us on a personal level which helped determined the kind of vehicle we wanted/needed. We felt no pressure to buy the car on the spot but we were so impressed by the customer service we recieved that we went back the next day to purchase a vehicle. We will definatley return when we are ready to purchase another vehicle.

kimborinsky4

Apr 29, 2012

Very fast, accomadating and efficient. They pinpointed the problem quickly and was able to fix our problem and suggest several options to be considered. Highly recommended!

prasad1112

Apr 17, 2012

Good experience. Service front desk were quite very helpful. The service technician who actually serviced the car gave a good check up. Only other thing they need to check is the tire pressure.

laymangg

Feb 22, 2012

As we searched for a car we visited several businesses. They made our visit to their place a very enjoyable experience. They were very efficient in explaining our options after we shared what our need was. And through the experience never made us feel pressured to buy. As our salesman spoke with my wife and I he engaged us both in the decision making process. Thanks for the experience and I look forward to a long and healthy relationship with Tom Wood Honda.

Kris C

Feb 8, 2012

Best price on the net in Central Indiana for Certified Honda's! Great service, friendly no pressure sales atmosphere. Highly recommend

malcolm de verter

Jan 8, 2012

this a great dealer ship,sales people are great(mr. gaus)who aold me the 2011 honda accord was great to work with,malcolm de verter

Jerry Brown

Jan 6, 2012

I gave the rating because they asked me if i wanted all the service on the 60,ooo mile maintenance. I didn't need the tires rotated. they also said the power steering fluid and bread fluid would need checked on the next visit. they have always have treated me good and with respect.

Timmy R.

Nov 17, 2011

Best place to find what you are looking for!! Great place for good customer service.

webber0245

Aug 30, 2011

We have been very pleased with our experience with the sales people when purchasing this car. It is really great to drive. Today we took it in for the first oil change. I called yesterday and they got me in this morning. Also the first oil change is free. They suggested tire rotation which I purchased. When I picked up the car it had been washed. Overall it was a very good experience. The employees I met were very courteous and business like. Thank you.

fahrengt

Aug 24, 2011

Service Department is very accomodating and helpful. The checks are very thorough and all needed work is well explained. The car wash is a very nice finish to the service.

cochrane.jennifers

Aug 18, 2011

Brian Shores,in service, knows me by name even if he hasn't seen me for months. He knows what car I have even though I have purchased several.The sales people (Mark) are thorough in their explanations and see to all your needs. Even after I drove my new car off the lot, I had to call Mark 3 times because I left personal items in the loaner car and my old car. He retrieved and took care of everything. Can't ask for anything better than that.

Sgull

Aug 13, 2011

Mark was great. He did not pressure me into buying a car. He stayed after regular hours to make sure all details were taken care of. He was honest and it was one of best car buying experiences I have had. Will buy more from Mark.

mcduncan

Aug 10, 2011

I would definitely recommend this dealership to others. I have been treated fairly and I feel I had an overall great experience and will come back.

lynn rose

Jun 22, 2011

Clarence was the contact person I worked with. I called to ask about a Honda we were looking to purchase from another dealership.We had a 2nd opinion from a guy we knew well that services our other GMC, but doesnt service hondas. He & Clarence told us the exact same thing that needed to be done.We made some calls, & this shop had the best price, so we brought the car over.Clarence had the work done & the car ready for us just like he told us.He is a great guy!Thanks much,Lynn Rose-Fedorchak

klrhone

Jun 21, 2011

Everytime I go to Tom Wood Honda I have nothing but great service, they are friendly and very helpful with answers to my questions. Darrin Minnick has serviced my vehicle the last two times I was there and he is not only quick, his is pleasant and very funny, he makes you laugh.

mrsdrj

Jun 9, 2011

Great service! Timely, reasonable in cost, service always performed as asked, updates given on status of car and always appreciate the recommendations given! Love the car wash too!

Schlenskerjh

Jun 6, 2011

I scheduled my Honda Odessey in for routine maintenance. The scheduling process took only a couple of minutes and was scheduled around my time. The maintenance was taken care of quickly when I got there.

tnkrause

May 30, 2011

I have been going to Tom Wood for over 6 years and they have always given me excellent service. I know that they will fix my car or service it without addition cost that may not be needed at the time. This is my third Honda vehicle. I have recommended Tom Wood of Anderson to several friends. The dealer in Muncie has horrible service.

rayg723

May 27, 2011

Clarence McGirr was very helpful. He assisted me by changing my windshield wiper after my service was complete. The service was, I felt, completed in a timely manor. Overall I had a very good experience at Tom Wood Honda in Anderson, Indiana. Thank You.

RSTOHLER

May 27, 2011

PURCHASED A 2011 ODYSSY MINIVAN. SALES STAFF WAS AWESOME. EXPLAINED THE PROCESS AND THE VEHICLE VERY WELL AND MADE ME COMFORTABLE WITH THE TRANSACTION. STAFF WAS VERY KNOWLEDGABLE ABOUT THE PRODUCTS AND THE FINANCING OPTIONS. THE STAFF TOOK A REAL INTEREST IN MY FAMILY!

jrhuff1

May 17, 2011

My ratings were based on the overall service I had during my visit for oil change and tire rotation. During my visit I was provided information on vehicle accessories and Tom Wood Honda's ability to do different installations. I was rewarded with a 15% discount on any accessory purchase. My service advisor also helped me with re-programing my door lock feature to unlock all doors when put into the park position. It was also recommended that my cabin air filter be replaced. My service provider showed me my existing cabin air filter which showed dirt collection. This was replaced as well during my visit. I also requested a list of accessories for my Accord and was provided with a list of all features and the installation prices for all items. I was also shown stock accessory item that I plan on buying (trunck tray). My service experience was excellent. I look forward to future needs on my 2010 Honda Accord through Tom Wood Honda. I appreciate your assistance.Thanks,Jason HuffManufacturing EngineerTriumph Controls, LLC

dimmu606

May 16, 2011

great job and a very understanding service advisor. Easy to work with and also is very knowledgeable person.Overall very satisfied with Clarence and the dealership. The car was done as promised and I was informed all along the process. The vehicle was clean and washed and ready to go.

dmclose18

May 15, 2011

Convenient service hours, clean waiting room with internet access, friendly staff. I like that the service department gives me information on what service that my car will need in the next couple of months (ie. tires, brake pads, etc.) Helps me plan my budget! I have used this service department since I purchased my car here and have always been very satisfied with the work done. I also like the free car wash with any service down! Will continue to patronize this dealership.

webster890

May 5, 2011

I have used this dealer since its inception years ago. It is the BEST in the business. Two years ago I purchased a new Civic Hybrid based on the exceptional service and the reputation of the dealership. If the word PERFECT was available, that is what I use!!!!!!!!!!

jwschrader

May 2, 2011

We have come to expect good quality, service, and exceptional courtesy and friendliness from the service department at Tom Wood Honda - that is because we have always gotten it! Brian, the head of the service department, has always been straightforward with me; I do not feel like he is being patronizing or less than honest just because I don't know much about cars. He has always treated me with respect and courtesy, and that means a lot to me. If anything about the work is not quite right, they make it right without charging more money, but it is rare to have to take the car back for any reason after it has been serviced or repaired.

Debbie Voorhis

Apr 30, 2011

I am always pleased with the service and the description of what is to be done and what has been done. The waiting area is clean and pleasant. I live about an hour away from this dealership, but I have always been able to trust them. They are always very friendly. They also provide free coffee and internet service.

jwarman

Apr 28, 2011

In the past I have not had good things to say about the service department at Honda. I have been in for oil changes, that I had an appointment for, and sat waiting for well over an hour. I consider that ridiculous, when I can walk into an oil change place and get in and out in 15 minutes without an appointment. This appointment, however, was the first time I have had the pleasure of dealing with Clarence. He was extremely polite and informative. Not only was his customer service outstanding, but I had actual service done on my car, not just an oil change, and I was out in less than an hour.Very positive experience!

crowlandfisher

Apr 23, 2011

Good experience...Explained what needed to be done and delivered flawlessly! Everyone was courteous and work was completed quickly. This is our first Honda, and it wont be our last. Great car, very reliable, and service department is small but very good. Thank you!

Betty Stoner

Apr 20, 2011

Clarence was extremely helpful in explaining the work that needed to be done and kept me informed on the findings and additional problems. He even talked with the Honda dealership in Florida and discussed the recent work they had performed. He was very professional and courteous. Betty Stoner

mclvan

Apr 16, 2011

Clarence is personable and courteous. He shows concern and care for the customer and explains the service that the vehicle needs thoroughly. He is careful to be sure that he explains things so the understanding and satisfaction of the vehicle owners. He is great guy to be representing the dealer!

amyfriddle

Apr 14, 2011

I live in Muncie and drive to Anderson to get my CR-V serviced even though there is a Honda dealership in Muncie. I have always received great service at this dealership. In the past, I have worked with Tammy and was always pleased. Now that I have met Clarance, this has not changed. I am extremely pleased with the customer service. Clarence provided an estimate on the costs before the work began. He gave me an estimate on when the work would be finished. Both estimates were accurate and I did not have any surprises.

jasauter471

Apr 8, 2011

I always feel they taking good care of my care and are never pushy that I do more than I am prepared to do. They check over everything on my car and then at the end go over it with me. This time they let me know that soon I will be needing new brakes.

kdouglass

Apr 8, 2011

Great dealership with a personal touch. I have used them for years, without any complaints. their scheduling is convenient and they offer services for a competitive price. Brian shore, the service manager, remembers me as a returning customer and I feel they are honest and do not recommend unnecessary repairs.

dcblueher

Apr 3, 2011

Invoice # HOCS90439, 4/2/11. Service advisor very friendly. Explained all after service completion. Prior to purchasing 04 Honda CRV at Tom Wood Honda I used your service to maintain older Honda Civic. Always a great job! Will continue using your service department. Thanks

aimeejc

Mar 31, 2011

I bought my Honda sport from Tom Wood Honda in Aug. 09. There was a recall on a spring in the engine. So I took it up there for the recall but after rotating my tires as I had asked they found that they were not good. Such a shame that on 27,000 miles and I had to but buy new ones. My husband checked around and he said they had the best price so while the car was up there they installed new tires. Very good service and friendly employees. I also had them order me a part for my car and were very gracious to mail it to me since I live over 50 miles from the dealer. Thanks Clarence for all your help. Aimee Chapman

bluecavelion

Mar 28, 2011

It was time for routine maintainence on my Honda Civic, which I purchased new from Tom Wood Honda. I would not take my car to anyone else for service because they know the most about Hondas in general and my Honda in particular. They are always friendly and efficient. It is easy to schedule a convenient time with them, and the service manager always explains what needs to be done and the cost prior to doing the work. It is a nice plus that they also wash my car following service on it. I appreciated the discount coupon I recieved that was applied to the total bill. I love my Honda and hope to keep it in top condition for several more years with the help of Tom Wood Honda's team.

lashore

Mar 28, 2011

We have been dealing with Tom Wood Honda of Anderson for many years. Whenever we take a car into be serviced, the employees are always friendly, quick, and efficient. Because of the fantastic service we receive, we have continued to purchase all our vehicles from Tom Wood Honda.

guage42

Mar 26, 2011

When driving home to Fort Wayne I stopped in Anderson for gas. In a not bright moment I mistakenly filled the tank with diesel fuel. A mile out of town the car just stopped with all warning lights on. I was towed to Tom Wood Honda. They were booked for the day with repairs but found a way to fix my car and get me on the road again, I was there for about 7 hours and Staff members from all departments came at various times of the day to see if I needed anything and to just talk with me and make me feel welcome and show respect to an embarrassed woman there all alone. None of the Service members talked down to me when explaining what needed to be done to assure that the car would not be damaged by the wrong fuel. I would recommend Tom Wood Honda without a moment's hesitation !!!

Kmountcastle

Mar 24, 2011

Clarence was very nice and knowledgeable. I asked to have my car ready at a certain time and it was ready at that time. They also provided me with a ride from and back to the dealership. They honored a 10% discount on the timing belt and water pump.

sandiamill

Feb 28, 2011

I'm a three time Honda leasee from Tom Wood Honda. Mark Metzger is an awesome sales consultant. I've dealt with Mark on my last two leases. He's very friendly and knows his way around a Honda.Steve Grimes was very helpful with my fiancing.He is very good at his job and thanks to him, I'm driving a 2011 Honda Civic LX. I will most certainly reccomend Tom Wood Honda to my family and friends.

James H

Feb 24, 2011

I had a problem with the car and it was time for the 60,000 mile check up. Clarence was very helpful and polite. I was treated very well and would recommend dealing with service again. In fact we also have a toyota and would consider using the Anderson shop for it.

tomwood2005honda

Feb 22, 2011

From the time I made an appointment to the time I left I felt at ease. The person I made the apppointment with was not pushy and was very knowledgable. I received a reminder email,instead of a phone call which I really enjoyed. I actually missed my first appointment, due to an emergency dentist appointment. I called and rescheduled, with no problem. When I came in for my appointment Clarence met me at my car,opened my door and introduced himself which just really made my day. Chivalry is still here. Clarence actually discussed with me what my car needed, listened to me and helped me make an educated discussion. This was a wonderful experience and I will share this with everyone I know. Thanks for the wonderful experience. I will be back.

TWH!

Feb 6, 2011

From the first time I called Tom Wood Honda to inquire about getting my timing belt replaced, I had an awesome experience. Clarence answered the phone. Very courteous and helpful deciding the needed course of action to take. I felt he really cared about our situation. Went over and beyond expectations. Really nice to see this now a days. I even had presents in my car for my children. When I picked my car up, Clarence watched them so I could hide them in the back. My car has been running smoothly. Thank you Ton Wood for hiring valuable employees such as Clarence. I'll be back and gave shared my experience with many friends. Tausha

kseal

Jan 6, 2011

Today I received excellent care and customer service at the Tom Wood Honda in Anderson, Indiana. I took my car into the Service Department. The technician that helped me and took care of my car, was friendly, patient and very knowledgeable. He answered all of my questions efficently and took the time to explain things to me in a way that I would understand. The price was fair and I left with confidence knowing my car had been placed in good hands and maintained at a superior level of service. I would highly recommend this dealership for your auto needs, including servicce. I was helped by a service technician named Clarence and he did a fantastic job. I will definitely bring my Honda back to Tom Wood for any additional service it requires in the future!Thanks for all of your hard work!

jbeanscott

Dec 10, 2010

Excellent experience! Service Dept Guys were friendly, professional and treated me great. They informed me of and showed me a minor issue with the exhaust system of car. I was very surprised that even though it was a snowy, messy day, they took the time to give the complimentary wash! The Waiting Area was very customer friendly (except I couldn't figure out how to change the channel on the too small TV) and had a very nice merchandise presentation. I also had the opportunity to talk to the gal in the Helpful and friendly. Overall EXCELLENT experience. I will definitely go back and recommend this dealership to friends and family!

zdwhitesel

Nov 28, 2010

The service at Tom Wood Honda is always great! The oil changes and tire rotations have always been fast. I like the waiting area with the interet access and television--it makes the wait go even faster. The extra premium paid for Tom Wood service versus a quick lube oil joint is well worth it.

Gerald Kirby

Nov 5, 2010

This is another new vehicle we have purchased from this dealer and have been very satisfied with the sales staff, finance, and service departments. It is a 60+ mile trip for service and I am more than happy to make the trip. I expect and receive the very best of service.

Kris6343

Oct 21, 2010

Clarence was very helpful and friendly. I've had nothing but good experiences with the service department over the last 5 years. He allowed me to use the coupons I had received in the mail and get the most for my money. While waiting on repairs I was comfortable in the waiting area with a TV and computer access.

dmclose18

Oct 6, 2010

I am always able to get my car into this dealership for routine maintenance in a very timely manner. Their estimates of cost are right on the money as are their time estimates on how long the service will take. The desk person is friendly and knowledgeable and will answer any questions in a courteous manner. He doesn't treat me like am stupid! I love that they have a really nice lobby area to wait in which includes computer with internet access, table and chairs, newspaper, TV and things to munch on. I love this dealership!

DarlaFox

Sep 23, 2010

Have purchased 2 vehicles in the past from them and have never had the issues that we did this time.sales rep. was unprofessional an example referred to the crosstour as a cross-turd and stated he did not like them.made promises that he could not keep. was more into making a sale then taking his time and dotting the I's and crossing the T's. for example we had been there for a while (over 3 hours). left because we could not come to a agreement on the sale of ours (which was a honda) and told them we did not want to make another trip back in and mike suggested that my spouse sign blank forms that way I could just come in and sign the forms and pick it up if we changed our minds (how stupid did he think we were). we called back and told them a different price we could work with and was called back and told they were working on it and that I needed to give them the ok right then over the phone and come back in and sign the paper work. we agreed and headed back (they are a 20- 30 min. drive). was called when we were about 10 min away and told they could not do it. On monday was called by Mike and told that he had found the perfect car and could work with it and it was in the price we wanted and they could give us more on ours toward this one. was quoted 25,600.00 which was to include everything but taxes. we made apt. for 6:30 that night to go back. called an 5:30 to make sure they had it left a vm. at 6:10pm Mike called and said they had it and was working on cleaning now. when we arrived he came out and was anxcious to show it, we looked and when my spouse said he wanted to see the paper work we went inside and had to ask again to see the paper work,was handed the papers and yep almost a $4000.00 difference. Mike could not explain why what he told us was not reflected in the paper work and he said he did not understand where they came up with their figures we asked to speak to the one who did the paper work and was told there was a family emergency and he had to leave early. spoke with the sales manager of new and he started to explain the figures when we told him what we were told, he stated the sales rep was new and misunderstood what he had told him to tell us. at that point my spouse got up and walked out.As said previously we had purchased 2 honda's from them and have never had the incompetence, total lack of organiztion, lack of caring about customers as we did this time. I called and spoke with Tara who is the assistant to the co-owner Bill Richardson and expressed the above. Recieved a call back the next day offering to decrease the car $200.00 told Patrick no thank you and by the way the exact same vehicle color and all minus the 5400 miles was $1000.00 cheaper at Ed Martin Honda in Indy. He just hung up the phone.I would have to be very despirate to visit them again. Went down the road and was offered the amount we were trying to get from honda at Ed Martin Toyota and leased a Rav4, but they also said if I wanted a CRV they would get one and have it delivered there and I could do all of the paper work there. They would get from their dealership in indy. Delt with Fred and Derrick there and they went up and above to make sure we got what we wanted no matter which vehicle we went with.Tom Wood could use some education on customer service from Ed Martin.

cskiles

Sep 8, 2010

friendly, next day service from when I first called, answered my questions without rushing me, complimentary carwash, I really liked the print-out that showed the vehicle inspection checklist. It will help me keep tabs on service that needs to be done in the future.

hawk1234

Aug 5, 2010

This was the first time I had to take the car in for it's oil change. The Service department greeted me by name as they open my car door, went over what would be done to the car and then had shuttle service available to take me back to work and came back at the time specified to take me back to pick up the car. It was ready when I returned.

bmr

Aug 2, 2010

i have always been impressed with this tom wood honda. i have been a patron for over 18 years and have purchased several cars (5) from them, they always have been attentive to my needs and backed it up with great service! i would highly recommend tom wood honda anyone.

Archangel878

Jul 3, 2010

I have been very satisfied with the service I receive at Tom Wood Honda. The employees there are friendly and helpful. I have not experienced anything there that would lead me to believe they are anything but fair and honest. I can't say that for other Honda dealerships that are closer to me than they are.

stepstewart77

Jun 21, 2010

The experience I received at the services department was very helpful and user friendly. The car was cleaned and looked sharp! The service professional was also helpful in discussing the paperwork and what services had been completed to my car. He took the time to make sure I understood the condition of my vehicle.

junglejym

Jun 17, 2010

THIS DEALERSHIP HAS CONSISTANTLY BE HEADS ABOVE MOST DEALERSHIPS. THE TECH'S ARE KNOWLEDGEABLE, THE SERVICE ADVISORS (BRIAN & CLARENCE) ARE EAZY GOING*ATTENTIVE TO THE CUSTOMERS NEEDS/DESIRES*HONEST IN THEIR APPROACH. TRUELY A SMALL TOWN ENVIORMENT COMBINE WITH EXCELLENT & CURRENT TECHNICAL KNOWLEDGE & SKILL BY EVERYONE IN THE SERVICE DEPT.GREAT JOB,JAMES T. ISBELL & BARB PERTO

markcherry

May 29, 2010

I appreciated very much the explanation from Clarence of what work was being recommended and why and what the costs would be. He answered all my questions and I was able to make a decission on what work needed to be done then and what work would be ok to wait for another time. I then spent some time with Ted looking at some new models and he too answered my uestions and we discussed various advantages among the models on their lot.

bzyt7l

May 28, 2010

My wife and I have purchased three new cars from this dealship over the past several years. We have always found the sales and service personnel to be very friendly and helpful. Our vehicle service needs have always been fulfilled at Tom Wood Honda, and we plan to continue to purchase vehicles from this dealership.

cleveland

May 27, 2010

The wait for my oil change was short. I enjoyed using the computer while I waited. My experience was very time saving and allowed me to be multi-tasking. The salesman also pointed out future work that needed to be done on my vehicle. I was thouroughly satisfied.

montiem30

May 27, 2010

I have always had a great experience with the service department at Tom wood. They are honest, alert me to things that I should keep in mind regarding my 2004 Honda Civic, and they do not use any high pressure tactics. They always review their work with me which is very much appreciated. They have a new guy working there named Clarence and my dealings with him have been very postive. I find him to be customer service oriented and I really appreciate that.

big-bug

May 17, 2010

We have purchased our last 3 Honda Accords from Tom Wood Honda in Anderson. My first experience was with this dealership 3 years ago when I decided it was time to trade cars. I decided to purchase a Honda Accord after reading the Consumers Report on this automobile. I found the sales staff to be very courteous and yet not high pressured. So I purchased a new 2007 Accord. I loved the automobile. About a year later my wife was ready to trade cars and she decided as much as I liked my Accord that she would purchase one also. She too got a new 2007. Accord. We have found the Service department to be just as friendly as the sales department. A year ago while on vacation in the first Accord we were involved in an automobile accident that totaled my Accord. When we returned home in a rented car, I immediately contacted this same Tom Wood Dealership and told them of my needs and they helped me to purchase a new 2009 Honda Accord. We dealt with the same courteous saleman each time because we liked him so much from the first sales experience. I think his last name is Metzger. We have found the service department also super friendly and very knowledgeable of their products. My only complaint is that the service department may be a little high on pricing. After my warranty ran out on the first Honda, we began having the servicing of the vehicle done at another car repair business in the town where we live as it was less expensive.

deanr8050

May 17, 2010

I drive to Anderson from Indianapolis for service just because of the quality of the work and the outstanding service. It's worth the extra distance, because I know the work will be done correctly and at the best price. The entire staff is very professional. I will continue to use Tom Woods Honda for my automobile service.

janjrn

May 17, 2010

We bought our 2009 Honda Van from Tom Wood Honda because that is where we got the best deal. I am a long time GM buyer, but since they don't make vans anymore I had to find another dealer. Toyota just didn't fit with quality or price, and now with all the trouble they have had, we are glad we picked Honda. The service is great and I love the carwash they complimentary give after their service to our vehicle.

hwwesq

May 13, 2010

Excellent service. We've had no problems for eleven years. Bought our new Odyssey there in 2000 with no sales pressure. Since then (160,000 miles) everything has been done professionally and on time.It's worth the 40 mile round trip each time we go.We bought a used Honda Accord locally, from a GM dealer, and have received the same excellent service on it as on our Odyssey, even though the car was not bought from Tom Wood.Highly recommended!

Jamison

May 13, 2010

Bought 2006 CRV at Tom Wood Honda, good experience. I have the care servied at Tom Wood for each and every thing needed and they are very good. They do not overcharge for services. I get 100% syn motor oil and honda filter for good price. They stand by their work too. If I have a problem they fix it. Thanks, Ed Jamison

martidaily

Apr 23, 2010

I've been a customer of this dealership since before it was a "Tom Wood" franchise, since 1985. I've bought my last 4 cars, all Hondas, from them, mainly because of their service department. Even though it's nearly 50 miles from my home in Indianapolis, it's well worth it to use them for all my maintenance needs. They do a wonderful job of keeping track of what I need. I'm sure they realize that even though they won't make much money when selling me a new Honda, they'll more than make it up in routine service - if I can help it, nobody else touches my car - and my cars typically go without a glich to 150K+ before a trade-in.

aflowers_32

Apr 22, 2010

Tom Wood Honda is an outstanding place because of the people that work there! Ever since my parents bought their first Honda at Tom Wood Honda we have not boughten another car from anyone else! We have been very pleased with how they have treated us there.

ascifres

Apr 5, 2010

I have been pleased with my entire experience...from leasing my civic to the two oil servicings I have had so far. My calls are always returned promptly for scheduling servicing. I also appreciate the way they clean the car after each servicing. So far, I am very pleased.

Cayla

Mar 21, 2010

I am always treated with respect and friendlinessa at Tom Wood Honda. Any questions I have are answered and before anything is worked on, I get the final approval. The workers are upfront and friendly. I feel they do all they can to win me over as a customer.

jenifer01

Mar 14, 2010

I visited the Honda Dealership in Anderson to get my windshield wipers fixed. Tammy was very accommidating and knowledgeable. After waiting a short time for the repairs to be made, I sat in the comfortable waiting area. It was very nice to have free internet for customers, as I was able to study for my online class while getting my car serviced. Tammy saved me money by finding out that there was a recall on the windshield wiper part, it was free! My car wash was a sweet surprise too! Although I don't know the names of the employees who performed the service and washed my car, I would also like to thank them.

yar4601

Dec 25, 2009

I called into the Tom Wood Honda service department and ask if an appointment was available to check out my brakes. I told Tammy that I had a noise and was sure it was in the brakes. I was given an appointment and took my car in the next day and left my car. Within a hour, Tammy called me and told me that it was my brakes and rotors and and gave me the cost to replace them. I told her to go ahead and do the brakes and rotors and she gave me a time that the car would be ready to pick up. When I when in to get my car, Tammy explained the invoice and I was happy because the total cost was a little less than was told in the beginning. The service department was very prompt and professional and friendly. I wasnt rushed when picking up my car and was also ask if I had any other questions about the repair. It was nice to find a place that the people are friendly and treat you very fairly.

mcrkconrad

Dec 8, 2009

Tammy is always friendly and helpful as well as the rest of the maintainence staff. I appreciate their willingness to call me back when they had a cancelation to get me in early. Maintainence is always an expensive proposition but I come back to the dealer for expert care and frankly brand loyalty. I wish there was some sort of program you could be put on for regularly programed maintainence. Possibly a small prepay, but a reduction in price--say 10 percent or so (above and beyond all specials which the staff regularly points out to me.) It is a bit of an inconvenience for me to drive the 30 miles for service, and each time I get closer to scheduling with a local mechanic here in my town of Marion. However, if I were to be put on a maintainance program with a discount for either prepay or mandatory service.. I would appreciate it and you would have a customer for the life of this vehicle and the opportunity to sell me more vehicles in the future. Unfortunately, with the pace of life always picking up, I may be forced to look for alternative forms of maintainence, but I would rather always have Tammy and the gang at Tom Wood Honda be my sole mechanics.What do you think of the idea of extended service plans with big discounts and committments?

dcblueher

Nov 14, 2009

Went in for a scheduled oil change. On the way there a nail was embedded into the tire side wall. Tammy stated tire could not be repaired due to location of puncture, but they could replace the tire with a like unit. I was very pleased with the entire service (oil change & tire replacement). Entire service was completed in about 1-hour. Tammy was professional & friendly. I do not know the female parts counter employee's name, but she was also friendly.

rob fraser

Oct 17, 2009

I've been a customer of tom wood honda for 20 years and I have never been dissatisfied with sales people, or service department. I tell all my friends who are looking for a car to visit tom wood honda. 5 stars all around. I've never had a major problem with any car from this dealership and they are very good at maintaining your vehicle. Kudos to general manager Bill Richardson

rlefdahl

Sep 25, 2009

This was my first time at Tom Wood Honda to service my Honda. We recently moved here from Wyoming. My service appointment was made for the same day and I was pleased with the service I received. Everything was explained and the invoice was gone over item by item

Burns

Jul 10, 2009

This is a small dealership but one staffed with competent, honest, service-oriented personnel. I have been a customer since 2/2000 and have never been dissatisfied with any of the services provided or questioned the need for them. They are all totally open and direct when making suggestions or recommendations for improvements or service. I would put this group up against any dealership I have dealt with over the past 40+ years of dealing with automobile servicing organizatons, bar none.

bstaldine

May 5, 2009

I went for an oil change. The service area brought me my filters for review. The staff is always very friendly and the waiting area always has coffee, television and things to read. I always have a good experience here. I am a repeat customer of the last 5 years or so.

lab88

Nov 18, 2008

The entire experience was great. I called and asked about a 2008 Odyssey EX-L in certain colors, and Doug and Patrick helped me get the van that I wanted. I called around to several dealers in Indiana and also visited my local ones, so I knew what price I was looking for. I named my price for the van and the trade in, and Doug and Patrick said that it would be possible, or very close (of course they have to evaluate the trade in in person). Before telling me the price was very possible, they checked with the owner to be sure that the price was at least very close to what he would agree to. The phone-quote for the new van was honored. We got to within $300 of my ideal price for my trade-in, which made me happy with the deal, since it's impossible to give a firm quote on a trade in over the phone. I negotiated, but I love to negotiate. I felt no high pressure at any time. They traded with another dealer to get the color I wanted, and didn't pressure me to get a color or trim-level that was in stock. The best thing was the overall friendly attitude and helpfulness. The finance guy did not do any high pressure stuff, and was quick but thorough. We were in and out of the finance office within a half hour. I feel like they were very trustworthy in their dealings - a feeling I have not gotten at some other dealerships in the area. They do a really fun thing when you buy your car - they kind of hide it under a car cover and then unveil it for you, so you can see it in all of its shiny glory. I highly recommend Tom Wood Honda.

gerryarc

Oct 13, 2008

Warranty service for 07 Civic. Went in for recall on waterpump. They also found two other recalls I did not know about and fixed them too. Whole experience took about 1 hour. Good experience. Had an appointment and service was right on time. Very satisfied.

hwwesq

Sep 16, 2008

Have dealt with them for 9 years. Always excellent during that time. Bought an Odyssey from them and they also service an Accord for us.My only 4 rating comes from two different occasions when they had trouble repairing a sliding door on the Odyssey. Both times I had to make trips back before the door would close properly. But both times it was fixed, so it's really a 4-1/2 rating.I highly recommend this dealership. Great cars, great service!

bobhayespsy

Aug 29, 2008

I have purchased two (2) CRVs from this dealership and have always relied on them for service to the autos. Appointments are easy to make, service is quickly and expertly accomplished. It is always a pleasant experience to work with this dealership.

bsu93grad

Feb 26, 2007

Everyone at the dealership was very helpful when I purchased my new car. I would definitely recommend them to anyone!