Used Cars for Sale at Towne Ford in Redwood City, CA

Jorel Thomson

Dec 11, 2015

Staff was very helpful, from the initial phone call through dropping the car off and then picking it up. I would not go to another Ford dealer

Terra Terrall

Dec 8, 2015

Juan was very professional and helped us through the whole process. He was considerate to us that we had our very small children in tow with us as well. I would however suggest that the finance portion of the experience be improved. We had to wait more than one hour to close the deal )sign all paperwork - as there were several customers that night closing deals (Saturday night) and only one finance person working. They did do their best to get us out of there quickly as possible, and all representatives were very courteous.

Mark Harris

Dec 7, 2015

Service was up to your normally fine standards. Keep up the good work!

Chris Irwin

Nov 30, 2015

I looked around with no pressure. The deal was better than any deal at the mega stores. Towne Ford's service was the best from start to finish. Thank you,Chris

Tino Sancetta

Nov 30, 2015

Great service, always done on time....................

William Schooler

Nov 30, 2015

Trying to make an appointment was very time consuming. NO one answers a phone. After several tries I reached Sales who helped effect a return call later that day. It is very annoying to play telephone tag. My first uses of Towne Ford were hassle-free. Just called your service advisor and made an appt. Then something changed to navigating a phone directory which always resulted in "leave a message." I don't want to have to play telephone tag all day. This has happened to me each time I have tried to make an appt.

Rosiellie Soto-walton

Nov 27, 2015

My Servisor Advisor Jim was great! He is very engaging and friendly. Jim told me that it will take an hour and a half to have my 30-mile check up but I was delighted that it took only less than an hour.

DR

Nov 14, 2015

Towne Ford does a great job taking care of my vehicle I have 170,000 miles on my 2000 explorer and it's still going strong

Jose Alvarez

Nov 14, 2015

"Great Place to buy a car" I would recomend my family, friends to visit town ford in Redwood City,exellent customer sevice and profetional seles poople specially to my frind Ramsi who helped me get my 2016 Ford Explorer Thank you so much

Jim Zierolf

Nov 12, 2015

did a good job tock care of the recall was very pleased

Rich Davis

Nov 11, 2015

Thank You for servicing my Ford Fusion. All Services were completed Promptly.

Jose Santos

Nov 9, 2015

Service was great. Took care of all my needs in a timely manner.

John Stovel

Nov 6, 2015

Julius and his crew did excellent detective work to locate and fix a pesky rattle on our Fusion hybrid which had bedeviled other teams.

Peter Vigh

Nov 3, 2015

Nice service by Dealer and introduction to the use of Vehicle.It was nice but expensive experience!

Suzanne Garadis

Nov 3, 2015

I appreciated the shuttle service and the driver was very professional and considerate. I had to wait almost a week to get an appointment for an oil change on my 2014 C Max hybrid. I also had a recall on the battery so at the last minute Towne added that battery-check service. I brought in my car at 7:15am and got a call that it was ready about 3:00. My only suggestion for an improved experience would be not to charge an additional $40 just to clean the battery terminals. That would be a nice service to include when you were testing the battery. Overall, I had a satisfactory service experience. I felt everyone I met was competent and wanted to satisfy the customer.

Alexander Findlay

Oct 31, 2015

Scot Osborn my Service mgr is always very helpful and explains things corrected and things that need attention.

Anderson

Oct 31, 2015

The sales and service staff are friendly and thoughtful. They really try to be helpful and do the work correctly. Feel like I can trust them

Brad Hubbard

Oct 29, 2015

I brought in my 2008 Ford Escape for its 35,000 mile checkup and Scot was my service rep and he is very friendly and knowledgeable about my car. The service was very punctual.

Mary Lynn Brubaker

Oct 26, 2015

I have a 2012 Focus and have had it in for repair 4 times to date for transmission issues. This last week, my clutch assembly was replaced. I was on the road this past weekend, and it seems to be running better. When it has cycled through the 1000 miles requested to be sure all is OK, I will be in touch.

Michael Bugatto

Oct 26, 2015

Jim Ruth Excellent. Will always use them for service. Same place as where I got my truck.

Mahaffey

Oct 25, 2015

Purchased a 2016 Ford Escape SE and we love it. I dealt only with Christopher Irwin, as I have in the past, and he is always on top of everything and quick to respond. Nice person. Great experience.

PonyPilot

Oct 25, 2015

We visited Serramonte Ford, Veracom Ford, and Towne Ford when shopping for our 2015 Mustang GT. Towne Ford salesperson was far and away the most knowledgeable. We got exactly the test drive we wanted (town and freeway) in the car that we wanted (GT convertible). When we came back to purchase the car, I suggested a price which I thought fair and they sold to us for just $200 more. My only complaint is that paperwork took a couple of hours even though we had a check in hand.

Bill Nau

Oct 22, 2015

I dropped off my Ford truck F350 for multi inspection service. I was expecting to pay alot of money because I did not know what Ford service Redwood City will find. The salesman that helped was very helpful and explained everything clearly. They were fast and honest.

Elena Bauske-khalar

Oct 22, 2015

The staff was very helpful, professional and friendly. No pushy service.

John Fried

Oct 22, 2015

Service and recall work was done swiftly and professionally. Thanks.

Stuart Mackenzie

Oct 16, 2015

This service was an oil change for my Ford Focus 2003. Jim Ruth had the service completed by the promised time and advised on future needs. Service on Tuesday, October 13.

Wendy Ryder-priola

Oct 16, 2015

I am so happy with my new explorer! Working with Peter Verducci was definitely The Best Car Buying Experience I've ever had. I told him what I wanted & he found it for me within 1 day. He explained every detail of the contract, spent a significant amount of time with me explaining how everything in the car works. I have already told many people how great Mr. Verducci & Towne Ford has treated me.

Jonathan Michael

Oct 13, 2015

Juan was great, attentive, did what I asked for, I am totally happy!

Terence Beshara

Oct 13, 2015

I arrived at the dealership about 5 minutes before closing. I needed a new battery for my car and once the service advisor learned I was from out of town he found a service tech that was still in the shop a they both along with the parts department had me back on the road.Thanks.

Kazuya Morita

Oct 10, 2015

All the staff, sales associates and manager are great people that I enjoyed, however 2014 certified Ford Focus that I purchased is not in great condition of transmission that I discovered on the next day of purchase. When I did test driving on the road in Redwood city, I did not feel particular transmission issue but I have strong feeling that it needs repair. When I drive this 2014 Focus, it often gives me knocking as accelerating and acceleration operation is not smooth. In any case, if this is normal acceleration operation of 2014 Focus, I would not recommend this vehicle to others. Please feel free to contact me back.

Cox Ferrall

Oct 9, 2015

My service writer, Scot Oborn, is a terrific helper in keeping my 2002 taurus running.

Debbie Maine

Oct 9, 2015

My car was brought in for body work as a result of the collision I needed to use the other person's insurance. Frank helped me right away to take care of all my needs and explain to me everything that needed to be done . He was very professional and extremely knowledgeable about my car and especially how to deal with the insurance company to make this an easy situation. Throughout the time my car was in the shop I was contacted by Frank , at Town Ford to be reassured that work was getting done properly and all the parts were ordered, and I was told when the car would be fixed which was a very accurate assessment because the work was done within the timeframe I was told. While my car was in the shop waiting for the parts, I was referred to the service department, at my request, with the contact of Scott who is in charge of the service department and I had my car tuned up new filter oil and windshield wipers installed. Scott also was very personable and called me regarding the work that I needed and asked me for my authorization to get the work done, which was done perfectly, while the car was in the shop waiting for the parts to come. During this one-week span of my car being in the shop I had a rental car and Frank asked me if I was taking care of appropriately for the rental car company. When I picked up my car the car looked beautiful it was washed and ready to go for me ! I was a happy customer when I left Town Ford when I picked up my car. It looked beautiful it was washed and ready to go for me. Just before I left I went to the parts department and met David who explained what I needed for my key fob, so I purchased a little cover to put over my key he told me if I needed help doing it he would be happy to help me and to just bring it in. I thought that was a very kind gesture on his part for such a small item. The office staff was great, and I paid my bill quickly -it was explained to me at the end so I knew what I was signing. Yes , you could say that I was a very happy customer when I left Town Ford. I would highly recommend this dealership, service department and body shop! thank you!

Catherine Christian

Oct 8, 2015

We loved working with Bridget, who went out of her way to help us find the vehicle we wanted with the features we wanted. The dealership treated us like real people: they called us once; did not spam our emails with pressure sales; and were up front about what could and couldn't be done.Our one concern was how the finance guy tried to sell us additional services after we'd made our decisions. This information would have been better received if presented up front, during the sales process.

Gloria Zepeda

Oct 8, 2015

Your service is the best, and Juan Marquez is a really nice and he did not put any pressure on us to buy the car, we are very happy with all the information he gave us and we're looking forward to keep working with you guys in the future,

Susan / Steven Michal

Oct 8, 2015

We have a 2013 Ford Escape and love it! Towne Ford has the best service department around. They are trustworthy, take the time to explain things and always are so nice. The facility is so clean also...I wouldn't take my car anywhere else.

David Lorenzana

Oct 7, 2015

As always, excellent in every respect. Strategically close to the donut shop.

Letta Galli

Oct 6, 2015

Had a wonderful experience and Jim in service could not have been more helpful

Elizabeth Acton

Oct 5, 2015

I purchased my Fiesta in 2014 and I love it! I have continued to bring it to Towne Ford for all service including some body work I am very happy with the great service!

Judy Corbett

Oct 5, 2015

My service man was very accommodating and professional.

Mark M.

Oct 2, 2015

Extremely difficult to get on the phone. Experience once actually at the dealership is excellent.

Latorya Young

Sep 30, 2015

The staff was very helpful. I did however ask for a price quote when I made my appointment, but the service cost much more once I arrived.

Andrew Hoffman

Sep 29, 2015

Very friendly and very helpful dealership. efficient and quick

Kailash Mallikarjunaswamy

Sep 28, 2015

The agents are very kind and take good care of the customers and everything here happens in a timely manner. They also have a shuttle service for all the customers who drop their cars off for the service which is great. The only negative remark would be they do NOT have a water recycling plant, so none of the cars get washed.

Salvador Gonzalez

Sep 28, 2015

2012 Fusion- service and staff were great. I was disappointed my pre-approved loan could not be found in the CUTL system. It was a warm day, not hot, but inside at the sales person desk felt really warm and uncomfortable. A fan would have been great. I wish the car could have been cleaned and prepped a little better. It would have improved my overall impression. However, overall we were satisfied with our buying experience.

Robert French

Sep 23, 2015

AS ALWAYS, STAFF WAS VERY COURTEOUS AND HELPFUL IN GETTING THE SERVICE DONE!!

Jeanne Linsdell

Sep 22, 2015

First 7,500 mile service. All went well. Timely, professional, and courteous.

Magen Aucoin

Sep 21, 2015

Excellent experience all around - Jorge was the best!

Walt And Gini Thatcher

Sep 21, 2015

The dealership in Flagstaff Arizona is terrible and had all but ruined my faith in Ford. They do not get the bad credit that is do to their service.My daughter returned from college and we asked Redwood City Ford to help us and they have gone a long way to restoring my faith in Ford products. The check engine light did come back on when driving away but it has since gone off and stayed off. If the problem continues I will come back to have it looked at and have full confidence that I will be in good hands with Redwood City Ford.

Nancy Ortberg

Sep 20, 2015

Jorge and Juan were super helpful! They communicated on a regular basis and kept us updated on what was available.

Theresa Gallagher

Sep 18, 2015

Very easy and quick process. Highly recommeded. Everyone there very friendly and helpful

Jessica Tretler

Sep 15, 2015

Everyone at Towne Ford has always been helpful in getting our car the service it needs. Jose was filling in for Scot while he was on vacation, and he stepped up and really took care of us. Thank you!

Jim Stevens

Sep 15, 2015

I attribute the continued great performance of my 2008 Ford Escape to the staff at Towne Ford of Redwood City, CA, in particular, to my service advisor, Scot Oborn. Whenever I bring my car in, Scot makes sure that everything gets checked. I even bought tires to replace the originals, and when I recently had an unfortunate flat tire Towne Ford fixed the tire at no additional charge, and stayed open late to do so(!) I will continue to bring my car to Towne Ford for service and repairs.

Melanie Snow

Sep 15, 2015

Thoroughly enjoyed buying a car with Jorge. He really understood my needs and worked diligently to help me find the perfect fit. Big Kudos to Bass as well. He made financing a car so fun. I really felt appreciated and respected by all the Town Ford people. You will have my business forever. Thanks a million.

Erick Eisenman

Sep 8, 2015

Your customer service technicians are very helpful. I have had an intermittent electrical short in my vehicle. They have done everything possible to alleviate the problem.

JC

Sep 7, 2015

It is nice to have the same service man who knows who I am and can schedule service when needed. Also very helpful to have the shuttle service.

Nick Serrano

Sep 7, 2015

Jose is the best Service Advisor I have ever dealt with.

Lisa Ayer

Sep 2, 2015

The salesperson, Max, was knowledgeable about cars. He had a good rapport with us and was easy to talk to about the car we were considering. Bass, the finance manager, was very personable. We had an overall good experience.

Ramon Quesada

Sep 2, 2015

Scott my advisor is always prompt, courteous and aims to please the client.

Alfredo Abella

Aug 31, 2015

the service took a bit longer than promised. When it was done the guy who took in my car was not there and the rest of the staff could not tell me if my chief complaint (warning light sporadically flashing "engine coolant low") was taken cared of or not. I trust it was. I had taken the care for servicing last March and less than a month after the warning was flashing even though the car was barely used as I was abroad immediately after that for over 4 months. The car was just moved from one street parking spot to another.

Estela Cano Morales

Aug 31, 2015

I got a ford focus 2015. The service was excelent and the staff was very helpful.I definitely will recommend to my friends and family this place.Thank you

Patrick Sutorius

Aug 31, 2015

Very helpful staff from the floor saleswoman (Bridget) and the other representatives that helped with the purchase process. Very friendly people. Very transparent information. Speedy process.

Tricia Busalacchi

Aug 31, 2015

My service rep Julius is always very professional, helpful and takes care of everything we need.

Michael Leonardini

Aug 28, 2015

extremely professional and efficient,great customer service. Nothing compares on the entire peninsula.Scott Oborn met me and explained everything that was going to be done,All was completed in a very quick turnaround. Thank you Ford.

John Schuman

Aug 27, 2015

I had a great buying experience working with Juan.

William Davenport

Aug 26, 2015

I came in to trade in my 2015 Mustang Ecoboost for a GT. Tom once again delivered far superior service. He got me an amazing looking car, for a great deal, in only a few days. Fantastic service.

Fil

Aug 25, 2015

My mechanic Matt was awesome! Gave me great info on what he did to my car and when the next service is recommended. Great job Matt!!!

James

Aug 25, 2015

good service, quick and easy. Friendly staff. Have been coming to this dealership for service for several years and will continue to

Matthew Phipps

Aug 24, 2015

I purchased a Ford C-Max Energi and have been very pleased. The process with sales and Ford credit was very smooth thanks to Chip and i couldn't thank him more.

Donna Silvers

Aug 23, 2015

I brought my car in for a service recall. Great service from everyone.

Peter Ratto

Aug 23, 2015

Brought my 2012 Fusion Hybrid in for a recall. Had to do this on a Saturday. Overall a very good experience.

Rocio Gonzalez

Aug 23, 2015

I purchased a 2015 mustang GT and Kevin was helpful and courteous and made the experience a good one. He wasn't pushy and was very responsive when contacting him through email.

Norman Silverman

Aug 21, 2015

Always a great experience Sympathetic and experienced staff and transport back home an dot recline the vehicle. Julius Chaves is the greatest!

Richard C.

Aug 21, 2015

I purchased a used Ford Flex from another dealership outside of the Bay Area based on the availability and my timing needs for a vehicle. I have had two wonderful experience with service department at Towne Ford in Redwood City. The staff is efficient and the waiting room is clean with plenty of space for those waiting for the vehicle. I like that there is shuttles or people to take home rather than waiting. The shuttle driver was a great driver and knowledgeable of the most efficient routes to take given morning traffic. Jim my service agent was helpful determining what service fit my financial needs and the timing of recommendations for future. I had a great experience.

s olsen

Aug 21, 2015

ipurchased a hybrid fusion and a c-max so far the staff has been the best real helpful it's been a great experience

Kevin Beals

Aug 19, 2015

My sales rep was very helpful and I didn't feel as if I was being taken advantage of.

Stuart Mackenzie

Aug 19, 2015

My car failed a smog test at a STAR station due to the computer. Towne Ford did a smog test, said the computer was OK, and the car passed the test. In and out quickly. I returned to the STAR station with Towne's results. They retested the car and it passed. So I was able to license the car. Very satisfactory.

Mele Lepa Holani

Aug 17, 2015

I have a ford mustang 2013. The service was great! Also, the staff was very helpful. I would highly recommend them to anyone.

Philip Humphreys

Aug 17, 2015

Bought 2012 explorer and all local servicing at Towne Ford. Experience excellent

Doug Anderson

Aug 16, 2015

You're like a big, happy family. Thank you for the personal service.

Robert Hoefs

Aug 16, 2015

great service would reccomend Towne Ford, Kevin, and Juan to anyone!

Robert Porter

Aug 16, 2015

We have a 2002 Ford Taurus and we have taken it back to the Ford ever since. Service has been excellent, timely appointments and quick returns. Friendly atmosphere always

Linda Shinshiro

Aug 13, 2015

Julian is wonderful.My dad used to come to Towne Ford for all the service on his trucks. He passed away two years ago and now my mom has a different brand of vehicle. My daughter now drive my dad Ford Ranger. We brought it in for service and Julian took the time to ask how me how my mom was doing and told me to say "HI" to her.My mom was really touched by this and said that it's nice to work with people like Julian who really care about his customers.Go Julian!!! You Rock!!!LINDA SHINSHIRO

Michelle Mcelyea

Aug 13, 2015

Great service from the shuttle service to the cashier. Really, really nice people.

Scott Jordan

Aug 13, 2015

The guys did a great job! The best part of the whole day was when I found out that the new explorer I had built is in Benisa

Kevin/evelyn Claire

Aug 12, 2015

Julius Chavez is always professional he answered all of my questions with confidence and experience it is always a pleasure to have Julius manage the service on my 2013 Mustang.

Douglas DeVivo

Aug 11, 2015

I bring my 2012 Ford Fusion Hybrid to Towne for routine servicing as well as other service including the recent power steering recall. The Towne service people do an excellent job from everything I can tell. Julius Chavez takes excellent care of me and his colleagues are extremely cordial. They always try to accommodate a schedule for me and call me when the car can be picked up. Good place to do business.

Happy Customer

Aug 11, 2015

We had a great experience with Max Glasner. Max was very responsive with our needs and requests. He responded in a timely fashion and was able to acquire the vehicle we wanted with the specific trim level from another dealership. When we came in to test drive and complete all the paperwork, it went quite smoothly. It was one of the more pleasant car purchasing experiences.

Judith Adler

Aug 11, 2015

Staff was nice, but no one called me when my car was ready, and I had asked them to call, as I really needed my car that day. Also, I asked to charge my car, as I left it there overnight, but, though both parking places by the Chargers were unoccupied, the car was not charged at all.

Phil Morse

Aug 11, 2015

When I made the reservation I explained to Rebecca that I had a Jaguar, not a Ford and that the right oil filter needed to be ordered in advance. That was not done but Jose was able to obtain one in short order and everything worked out fine.

Stephen Hurst

Aug 11, 2015

Mustang convertible. Great car. Too much fun to drive.Dealership was great and worked with us to make it happen.

Paul Supplee

Aug 10, 2015

Scott Oborn is a true professional. He always takes great care of me and my Edge. Thank you!

Howard Pollack

Aug 4, 2015

I leased a 2016 Fusion Energi; the staff was very helpful in describing the features of the car and the benefits of the PHEV. They went above and beyond in getting my paperwork completed given that the finance manager had a family emergency come up while we were doing the forms but, even though I told him he could go and someone else could take over, he insisted in finishing before dashing out of the dealership. Overall I am very satisfied with the leasing experience.

Redwood City Florist

Aug 4, 2015

Dropped the van off with Julius in the afternoon. He took care of the paperwork and had it done before closing.Good job as usual.

Stanislav Melamed

Aug 4, 2015

Max helped us lease a 2015 Mustang. He told us everything your could know about the car. Was very helpful.

Todd Parker

Aug 4, 2015

You were extremely helpful and saved me. I had been to another Ford dealership and they had forgotten to tighten the lug nuts on my car.You were able to investigate the problem, slide me into an already busy day at your shop and have me in and out in lass than an hour. Scot was great and took care of me and my car and had me back on the road. From now on i am taking all my fords to Towne

Fuad Freiha

Aug 3, 2015

Helpful personnel, professional service and an excellent service adviser.I took my car in on time but my service adviser was busy with another client so he called another service adviser to help me so I don't have to wait. You don't find this at other dealerships.

Stephen Brimhall

Aug 3, 2015

Love the late drop off and pickup until 7 PM. Very impressed with the clean facility and the Staff Uniforms. Impressed with the attention to the small details.

Mayrose Munar

Aug 1, 2015

My car broke down on the freeway and I managed to drive the last 3 miles, knowing that I could park in front of the service dept and drop off the key in the early bird box. Thankfully just as I parked, the car shut down and I was able to leave it there over night by completing the form. First, what a a great service to begin with! at 7 am the net morning, I received a call from Jose who was very empathetic to my ordeal. He understood that I as a working mom, my car was the important plus that day I had my mom flying in. He reassured me that it would be no problem to check it ou. In a few hours, Ford assessed the problem, ordered the parts and returned my car by 4pm. Amazing! First, this Ford service department will always be my one and only stop to maintain my car. #2 Jose's calm and cheer ful demeanor plus follow-up deserves a gold star #3 Please don't do away with the early service - it is time saving and in my case a huge blessing! Thanks to the service team and especially Jose for a great job!

Michael Curtis

Jul 29, 2015

Scott was helpful getting me in touch with Ford Roadside Assistance to have my car towed. Jim took over and was informative about my problem and getting it fixed. Everyone friendly, helpful and interested in getting the problem fixed.

Robert Ernsberger

Jul 29, 2015

Scot was ready with the paperwork when I arrived and was treated though out the entire service as a VIP!

Michael Doktorczyk

Jul 28, 2015

Scott was great to work with and the customer service experience was perfect.

Dennis Henley

Jul 27, 2015

As usual Julius was on top of his game. He gave me a timeframe and hit it right on. I knew of one added issue that needed to be taken care of, but I forgot to tell Julius. The technician homed in on this issue and Julius called me before I could finish my cup of coffee to see if I wanted it taken care of. Great service.

Lawrence Basso

Jul 27, 2015

Service representative was excellent. coutreous and very pleasant and very efficient

Mark Harris

Jul 27, 2015

Took the car in for some warrantee work. It was repaired promptly and well. Appreciate the service.

Robert Lum

Jul 24, 2015

I own a 2008 Escape. In my eight years with the car, I have been very impressed with the courtesy and consideration I have received with Towne and Scott Osborn in particular. I have recommended Towne to my friends who have been considering a new car purchase.I might add that my family has been associated with Towne since the 1930's and my father had a close association with Peter Towne.Sincerely. Robert L Lum

Aleksandr Borisov

Jul 13, 2015

It was fast and convenient . Representative was very quick in providing service and very helpful in explaining why and what was being done. The shuttle is helpful.

Craig Oborn

Jul 11, 2015

Scot Oborn is awesome!my truck was fixed in a timely manner, and has been running great ever since.

Roberto Rodriguez

Jul 10, 2015

Great experience Juan help me to find all my needs

Ming Lei

Jul 9, 2015

Mr Juan was very friendly and helped me get a deal.

Jean Mihalek

Jul 6, 2015

I had a great experience! the sales and finance teams were both fantastic!VERY knowledgeable about all of the Ford products and the paperwork was a breeze!best car buying experience i've ever had!

Perry Shimanoff

Jul 6, 2015

Everything was done on time. The paperwork was ready when we arrived. Very delightful.

Gia Mantegani

Jul 4, 2015

Great service. Everyone is smart and attentive. Thanks so much.

Joaquin Velez

Jul 1, 2015

Service was great and fast. Had oil change, 10k service and a recallnfir oil sensor.Only took 2 hours,everyone was friendly and curteous

Jose Chavez

Jul 1, 2015

Service was excellent. Overall great facility and staff

Merlin Fruehling

Jul 1, 2015

Staff personable and knowldgeable. Kept me informed of current and future service needs.

Patricia Maxwell

Jul 1, 2015

no significant comments at this time; good service as always.

Natalie Salvato

Jun 30, 2015

The service and staff were very helpful in buying my Ford Explorer

Valued Customer William R Brorsen Livi

Jun 30, 2015

Julious did a Great job diagnosing and fixing our problem in a fast, professional way.

Christopher Downs

Jun 26, 2015

I have now brought my 2001 Expedition to Towne twice and had nothing but excellent service. Communication was great and service was very professional. I have also purchased my son's car at Towne and will continue to do business there.

Gregory/alison Blank

Jun 25, 2015

Took my Escape in for 30k service. My service manager ordered the needed work in the most financially saving way. This dealership's service department is ways thorough and friendly.

Eugene Bello

Jun 24, 2015

Julius was extremely helpful. Every time I deal with him it's a pleasure

John Barrett

Jun 24, 2015

Friendly, efficient, communicative and thorough. Julius is awesome2004 Mercury Marauder

Kendria Fenton

Jun 24, 2015

Just a 30,0000 mile check came in got out in a timely manner. Scott was very helpful.

Dora Prado

Jun 22, 2015

I bought a 2015 Ford Mustang. I ordered the car in Jan and I received it in Apr. which was a long wait and well worth it. Kevin the salesman who helped me order it was awesome and I would go back and order my future cars with them.

Irma Velasquez

Jun 22, 2015

Your staff is helpful and confident. I appreciate the efficient service.

Robert Hendricks

Jun 20, 2015

The staff was very helpful by an excellent intake, and there was no cost to me.

Raul Bermudez

Jun 18, 2015

The service was good & the staff was very helpful and polite. Mr. Jose Santos was very professional and explain all the process of repair.

Daniel Prinvale

Jun 17, 2015

oil change was completed very quickly service advisor (Jose) was very helpful and answered a couple questions I had pertaining to vehicle mainentance very satisfied

Richard Ruth

Jun 17, 2015

I only experience complete satisfaction at Town Ford while I leased a car!

Jay Lynn

Jun 16, 2015

I live in San Francisco, but don't mind driving here as I feel the quality of work and customer service is excellent and they take great care of cars.

Reid Gotthardt

Jun 16, 2015

Jim was awesome in the service department. I had lunch in RWC, I live in San Francisco, and thought I'd try and get my first service done on my 2014 Ford Escape. I know it was mid day but Jim got all my needs done in an extremely fast and timely manner. I had problems trying to set up service at the dealership closer to my home. I bought the vehicle from Peter Verducci who did a great job on the sales part of your dealership. I am very pleased with the service I got at Towne Ford.Thank you,Reid Gotthardt

Anabell Mleczko

Jun 15, 2015

Sharon and Darrien were very knowledgeable and Helpful. Than you for your help .. I like my Car and Towne Ford Service.

Carmen Kea

Jun 15, 2015

Needed a new rear windshield wiper motor. Scott Oborn was very helpful and obtained one within a week and when I brought my car in, had the job done within 90 minutes. So far, it works great. Excellent service and Scott was great.

Kristin Largent-Zaccor

Jun 15, 2015

Michael, our salesperson, was knowledgeable and straightforward. Purchase process was simple.

Ameyra Hernandez

Jun 13, 2015

Towne Ford Sales is great the sales was quit and transparent

Yuan

Jun 13, 2015

GREAT SERVICE AND GREAT COMMUNICATION, GREAT PLACE FROM AAA DEDICATE BODY SHOP STORE. EVEN PAINTED THE TINY SCRATCH OF MY CAR

L Young

Jun 12, 2015

We brought in our 2014 Ford C-Max hybrid for it's first oil change and to followup on a recent recall letter for a possible issue with the battery. We made the appointment online (very easy), but since it was the weekend, we could not get the confirmation for it until Monday and the appointment was for that Monday. But we received an early call on Monday and they were able to take us. The work was going to take 6 hours but they were able to get in done in 4 hours (nice to pickup before the commute time). Overall it was an very easy process. And better yet, it cost nothing as we have the prepaid maintenance plan. Thanks FORD.

Frank Zele

Jun 11, 2015

Very helpful. On time. Pick up with shuttle. Explain problems.

Tim Murphy

Jun 11, 2015

I think it would be nice if you washed the car before returning it.

J Niforopulos

Jun 10, 2015

Towne Ford delivers customer service on all levels. The service department provides the customer with a clear explanation of all work performed, researches technical issues, includes pricing discounts, and returns the vehicle on time. Keep up the good work!

Joshua Patterson

Jun 10, 2015

2015 Ford Explorer, staff was good. Quick paperwork.

Nicole Murtha

Jun 10, 2015

Juan went way out of his way. He did a great job. We really liked the service they provided, throug out the whole process.

Joey Himuro

Jun 2, 2015

Julius was very helpful and the techs did a great job on the vehicle. We had a couple issues with Towne Mazdas service department but Julius was about to clear it up for us! Thanks again

Maria Kaiser-peterson

Jun 2, 2015

Very professional courteous and friendly team of sales finance etc. each individual supported the ultimate goal and that was to see me leave happily in my brand-new Ford fusion titanium!

John Hasty

Jun 1, 2015

The service work was great and on time. Other than Town Ford not making my June payment for me, it could not have been better.

Naader Hasani

Jun 1, 2015

From the very first email exchange with Max until i drove away with my car, the experience was the best car buying experience i ever had. I highly recommend these guys.

Steve Gouveia

Jun 1, 2015

My Service Adviser, Jim Ruth, did me a great favor by sourcing the parts from another dealership rather than have me wait the current 8 week back order time. The work was done in a timely manner and the problem is "quiet" for now and I hope it stays that way.

Perry Shimanoff

May 29, 2015

Our Lincoln 2011 Town Car had two console buttons fall off...the cost to replace them was ridiculous, and as we drove home, a third button fell off. They are all plastic components, and am surprised that we cannot just replace the buttons, rather than the entire units. Other than that annoyance, the service we received was outstanding.

Ramon Quesada

May 29, 2015

I had an excellent experience from scheduling the service on the phone, to completion of service. They found an unexpected problem that they even showed me while I was still there and it was resolved. Scott and is an excellent service adviser.

Carsten F.

May 27, 2015

I purchased a new 2015 Mustang GT from Kevin. He is one of the best salesperson I have met, when buying cars. He is very professional, friendly and knowledgable and puts you, as a valued customer, first. Also everyone else at Towne Ford was very helpful and friendly in my buying process.

heather

May 26, 2015

I was able to drop off my vehicle after work and get a ride home from a Ford employee. The same employee picked me up after work the next day when my car was ready.

Kate Ague

May 26, 2015

After visiting Towne Ford in Redwood City several times to test drive different vehicles & give it much thought (as all the cars were excellent!), I'm proud to report that I drove away in a C-Max SEL Hybrid & I'm so pleased! John Cole helped us out on every occasion & was delightful to work with. Since this purchase was such an enormous event in my life, I so appreciated his patience with me & my mom & our variety of questions. The car is amazing! I will tell anyone I meet to consider buying one & I'll send them your way!Also, Darrien on the financial end was great to work with. He also was very helpful & patient answering numerous questions.All in all, this was a fantastic experience!!Thank you so much! Kate Ague

Michael Cerf

May 26, 2015

Great Dealership. I purchase all vehicles from Towne Ford. This is the only dealership I will buy from. I have had excellent In the service dept as well. Overall great place to buy a new or used car.

Sam Hettiarachchi

May 26, 2015

Julius has been great to deal with. He has always given me helpful recommendations and advice probably for more than a decade now.-Sam

Robert Blytheman

May 23, 2015

I have a 2014CMAX Hybrid. My front bumper was in a minor altercation with an unseen cement curb.The resulting scrapes needed the expert attention of the Towne Ford Body Shop. Frank, the manager, gave me an estimate, and also took pictures of the damage. Frank was very friendly and courteous. He later phoned me to see if I had contacted my insurance company. That call prompted me to get things done. I brought the car in and got the car repaired and repainted. The car now looks as good as new. My,"Thanks: to all the hard working ffolks at the bofy shop.If I am ever asked to refer a body shop; Towne Ford will get my recommendation

Crystal Blaine

May 22, 2015

purchased 2013 edge at the end of a 2y lease. helpful team with financing and extended warranty.

Harold Tennant

May 22, 2015

Scheduling and service performance were excellent.

Bruce Lorin

May 19, 2015

Your service manager Scot Oborn is great. I can trust him.

AussiePunk

May 18, 2015

The staff worked very hard for me and was very helpful.

Diann Ellis

May 18, 2015

JULIUS WAS VERY HELPFUL AND KELLY WAS A GREAT DRIVER GETTING ME BACK AND FORTH TO HOME!

G. Colbert

May 18, 2015

Service from the mechanics was excellent as always. I had to call my Service Rep both times for an update. Would have been nice to have him make the call first to me.

Hing Ma

May 18, 2015

Staff was very helpful. They took the time make sure e'er I know everything I need to know since it's my first plug in hybrid. Im loving my new c max

Thomas Elliott

May 14, 2015

For once in my life I purchased a new F250 Super Duty and did not feel like I was being taken advantage of. When I had trouble understanding the numbers they spent time with me until I did understand the price and the discounts.

Arthur Hernandez

May 13, 2015

I was attended to to with Courtesy , even though I was buying a low price car, Used and for my Grand daughter.the so called car buying Dance was short. offer made ,counter offer presented in a reasonable time , as in No sweating out the details, and purchase made.If all the purchases can be made like that along with feeling comfortable (mentally) ,I shall return to buy another day

Dimitris Spanos

May 12, 2015

Really helpful staff, polite, great experience overall!

Fernando Castro

May 12, 2015

Jim got my finished in a timely manner. And now my car is running great.

Gregory Whiting

May 12, 2015

As always the service was excellent, I could get the same work done elsewhere for less but the service dept here has always treated me right, I think it's worth it to bring my vehicle here.

Jim Vanderpool

May 12, 2015

When I come in for service I have been treated as tho I am the most important person there for Service. Thanks to Scott in your service Dept.

Mark Dean

May 12, 2015

My 14 Fusion was having an issue with the CD player. While I don't use it alot, or was not working. Iset up the appointment, dropped it off in the evening, and for a call from Jose explaining what they were going to so, then again to relay the findings. The replacement part was ordered and came in quicker then I expected. Made another appointment and the car is fixed. Thanks

Rock Casbah

May 12, 2015

The whole process was quite painless and I appreciate your friendly staff. They were respectful of my time and made me feel like a valuable customer

Kai Zhang

May 11, 2015

It's quite convenient. I like it.:) I will recommend to my friend maybe.

Milton Orellana

May 11, 2015

The sales person was very profesional, helpful and friendly, he took his time to explain everything about my new Ford Escape 2015. Excellent person I will recommend him to my friends, Ramzi new every answer to my question. Very happy with my new car.

Arlyn Saracho

May 8, 2015

My ford focus got damaged on the L side when another car side swept me. Town ford did an excellent job fixing the damage. My car looked brand new after they worked on it. Jose was very nice and helpful. He updates me about my car in a timely manner.Everyone there is very friendly and professional. I hihly recommend town ford to anyone!

Future Air

May 5, 2015

I was shopping for a new company vehicle and the saleslady was very helpful over the phone and in person. She took the time to explain everything to us and it became easy for me to decide on what to buy.

Mary Wuydts

May 5, 2015

I have been going to Towne Ford since 1974 when I bought my first car. I always have them do my oil changes and servicing of my current car 2010 Escape.

Valerie Pacific

May 5, 2015

Scheduling with Rebecca and communicating with Jim in Service was easy and efficient.

Dale Davis

May 4, 2015

Great visit, great sales staff, actually managed to come close to the price that was advertised on the internet... thanks

Peter Ratto

May 4, 2015

Overall good experience. I need to have the service performed on a Saturday due to my work schedule. Towne took my car right at 8:00AM and it was ready before Noon.

Valued Customer Sacred Heart Schools Atherton

May 4, 2015

Excellent service. Scott is a great guy to work with my explorer.

Angel R.

May 2, 2015

I was looking for a truck, and they help me looking a great truck, in a good price.

John

May 1, 2015

We purchased a 2013 Escape and the service was excellent. We needed to replace the battery after a month and brought it in to the service department and they fit us in and replaced the battery. Thanks!

Debra Roberts

Apr 30, 2015

We purchased a 2014 Edge and are very happy with it. The service was good and the staff very friendly, helpful as well. We really like this dealership and plan to purchase our next vehicle here.

bingo

Apr 29, 2015

It was not a painful experience. I was not offered any pitches to purchase any parts or services. That's a customer's worst nightmare when facing a dealer service representative. Of course my car has only 3,000 miles and is 15 months old. I had a coupon for the service and that was great.

John Agate

Apr 29, 2015

Towne Ford always delivers as promised. I have never had a service issue where I had to return for the work to be completed. I very much appreciate the work the service department does and especially, Julius, my service contact.

Patricia Castaneda

Apr 29, 2015

Michael was amazing! I honestly was dreading going into a car dealership. My past experiences have been torture but Michael made the whole process super easy. We were in and out and he made sure I was getting the best deal possible. I plan on keeping my car for a while but if I for some reason need to purchase a new car, Towne Ford is definitely where I am going and Michael is the salesman to ask for! As far as financing, Bass was amazing as well. This was my very first car I purchased and he explained everything to me in a way that I could easily understand. The whole process just felt right.

Pedro Da Luz

Apr 29, 2015

Nothing important to add and I don't want to add anything, so stop asking for more than 50 characters.

Judy

Apr 26, 2015

my only comment is that I needed windshield washer fluid,which I mentioned to Scot, and it wasn't done. I'm assuming that the other fluid checks normally part of the 5000 mi. checkup were also done. Otherwise, everything seems fine,

Casper Vroemen

Apr 25, 2015

The Staff was very friendly and they called me when they where done. A great service.

Alice Parcell

Apr 24, 2015

Long time customer, always great service. My vehicle is an old Explorer - Julius and the crew got me on the road again! Will be looking at something newer in the the near future.

Debbie Kimball

Apr 23, 2015

This is our second Ford we have purchased from Towne Ford within three years. Both experiences have been wonderful. With other car purchases we had the pushy salesman with both these sales we walked away feeling we got the best deal and it was painless. Thank you to Chip!

Robin Seiden

Apr 21, 2015

Very much appreciated the shuttle ride to pick up my car. I used "The Works" discount offer on my service and the price helped though parts still pushed the total over $120. I don't know anyone else with a Ford otherwise I would recommend Towne Ford Service.

Judy Bokoch

Apr 18, 2015

Always good service and I have trusted this dealer for about 7 years now and would not go anywhere else.

Valued Customer Evoqua Water Technologies

Apr 17, 2015

Less than 1/2 the time to do the job...Thanks for the fast sevice.

Tyler Souther

Apr 16, 2015

Professional, speedy service. Everything was fixed.

Valued Customer Mcnevin Cleaning Spclst Inc

Apr 16, 2015

In the past year our company has purchased two Transit Connects and two Transit vans. Our dealings have always been with Christopher Irwin. Mr. Irwin is an excellent, professional who is a pleasure to deal with and a credit to Towne Ford. As long as Mr. Irwin is associated with Towne Ford, I would not consider dealing with another dealer.Tim NevinPresidentMcNevin Cleaning Specialists, Inc.

Jacques Castaillac

Apr 15, 2015

Overall good but I have to say that the car came very dirty in spite of the fact that the service advisor told us they would wash the car. It is not a big deal but I think you should know.

Jean Clemente

Apr 15, 2015

I just purchased a Ford Fusion Hybrid, and I love it! The staff are wonderful! Ramsey is great, from the first time he introduce himself, very pleasant to talk to and friendly.

Penny

Apr 15, 2015

Went in for maintenance service on 2012 Focus. Service rep available on time, service completed when promised, and there was no pushing unnecessary add-ons -- whole process professional and easy. At my request, even got a recommendation for the coffee shop serving the best coffee in Redwood City!

Carolyn Gonzalez

Apr 14, 2015

I wasn't happy that my (new to me)car already had a major problem. When I called for an appointment I was told you couldn't fit me in for another week. After waiting almost a week I called Hank and he said I could bring my car in a day early and use a rental. That satisfied the problem. If I actually had to pay for the rental I wouldn't have been happy with the amount of time it took to fix the car. I was Happy that they washed my car before returning it to me.

Michael-John Bradshaw

Apr 14, 2015

All the staff was very attentive to getting the van back as soon as possible. I appreciated the updates.

Focus Electric Lessee

Apr 13, 2015

Ford Focus Electric 2015 Lease.Quick easy and knowledgable sales associate

Julie Dunn

Apr 13, 2015

We recently purchased a 2015 Ford Explorer from Towne Ford and had the best customer service experience. We visited 2 other car dealerships before Towne and they were so pushy and not knowledgable of their cars. The minute we walked into Towne Ford we felt so much more comfortable and the staff especially John C, our salesman, knew everything and anything about the cars. He let us test drive whichever vehicle we wanted to and was wicked patient w us when we couldn't decide which model to choose. I was even more impressed w his patience when we couldn't decide if buying the Explorer was the right decision for us. Another team member we worked w was their finance guy Bass. He's a class act for sure! Both Bass and John felt like long time friends by the end of the buying experience and we're so happy we decided to buy from them.

Brad Hubbard

Apr 10, 2015

Scot was very courteous knowledgeable.He always calls back.

Dora Prado

Apr 10, 2015

I ordered a 2015 Mustang GT at Towne Ford. It arrived 2.5 months later. I am very happy and in love with my car. Kevin, my salesman, was awesome in showing me all the features and going through them with me including setting me up with blue tooth since I've never had a car with so many bells and whistles. I'd definitely recommend him and Towne Ford to anyone who is looking to buy a new car.

Kailash Mallikarjunaswamy

Apr 9, 2015

My personal experience was good and the car was serviced and was available to pick on time. The only complain or change I would request is the car wash. The machine wash is kind of waste and most of the areas on the car don't look cleaned at all. The car might look as if it was NOT properly serviced.The rest of the servicing experience is very good

PJEO

Apr 9, 2015

Service: Not only was the Escape ready a day early, it also came in under the estimate quote. But this was the third time of taking it in, I would not expect any thing else. I guess that is way they say "Third time is a charm". The Employees are friendly and they look out for the best of me and my Escape. Thank you Towne Ford in Redwood City, CA!

Steve Cotterill

Apr 9, 2015

I brought my 2008 Escape Hybrid in for a recall. The service itself was great. Scheduling was a little difficult; I felt that the scheduler was trying to convince me not to make an appointment, even though I had received a letter from Ford that parts were available for my recall. Dropping off was seamless, but pick up could have been faster.

David Bui

Apr 8, 2015

Scot Oborn was my service advisor and he's as good as they come. He is professional, knowledgeable and courteous. He set the right expectations from the start, telling me that he will check out my CMAX Energi error codes and let me know what he sees. As soon as he finds out the information, he updates me and lets me know the expected fix time.I enjoy working with Scot and look forward to working with him for all my Ford service needs.Regards,David Bui-Ford

Yevgeniy Gorbatenko

Apr 8, 2015

weekend staff (Julius) was very friendly and helpful

Mark Pollio

Apr 7, 2015

My Service Rep., Scot Oborn continues to best the best person i have encountered in my may years of taking cars in for service or repair. He has made me feel more confident about my ownership of a Ford product that we may buy another one soon. Scot is extremely knowledgeable which feel my car is in the right hands. I have all my service and repair done at Towne Ford because of this. Thanks Scot!

Andrea Spira

Apr 6, 2015

I only used the body shop which was excellent. My car looks like it should.

Valued Customer City Of Millbrae

Apr 6, 2015

as always helpful and nice thanks for helping and look forward to getting our new trucks

Antoine Fannoun

Apr 3, 2015

We were interested in a 2014 Ford Expedition EL. The salesman, Kevin Ibarra, was very friendly and very knowledgeable about the suv. He explained everything and took us for a test drive. We went back a few days later and also looked at a Ford Flex. At that time we were going to buy either car but had to leave as we got a call that our daughter was very sick and needed to be picked up in San Francisco. Kevin was very gracious and understanding. He called back to see if we needed anything. We had been to other dealers to see cars but were not impressed with the sales people. Kevin impressed us quite a bit. My husband told him we would buy from him and we did. Kevin also set up an appointment to go over everything in the suv with us. He goes the extra mile for his customers. We love the suv and are very satisfied with the quality of service we received.

Richard Boyd

Apr 3, 2015

Used Chevrolet Equinox - Friendly, efficient salesman (Jorge Ibarra) and the same for finance man.

Michael Jaffee

Apr 2, 2015

Great job. I'll be back in 6 months. Good price. Very good value.

Rachael Wayne

Apr 1, 2015

I have a 2013 Expedition - Every 5,000 miles I schedule a service appointment. Each service I have been taken care of right away, Jim Ruth is very organized, efficient and calls when my vehicle is ready. I highly recommend Towne Ford Service. . . they get you in and out quickly and easily. Thank you for that!

Felipe Ponce

Mar 31, 2015

The staff was very helpful. They explained that i had other options for my warranty and recommended the Ford warranty rather than the one i had. Matt, the mechanic, was friendly and approachable and clearly explained when the next services should be conducted. Great job all around

Frances Hart

Mar 31, 2015

After my recent oil change, I think my Fusion is running better than usual. I often felt when turning around a corner, that is felt like the motor might stop but not anymore.

Jeanne Linsdell

Mar 31, 2015

Our Salesman, Jorge, is very knowledgeable, showed us how things work in the various vehicles we looked at, drove us around the lot to see different models, and made us very happy! We bought a Limited Ford Explorer.

Mark Harris

Mar 31, 2015

Very professional and friendly. Service right on time and as expected. Keep up the good work!

Todd Pellizzer

Mar 31, 2015

Scott is always professional. He knows us and is friendly immediately. have only taken our vehicle to Towne... Great service

Sanford Heisler

Mar 30, 2015

As usual, the service was excellent. They were ready on time and performed the work quickly.

Gerald Jones

Mar 27, 2015

The service was excellent.Truck was fixed in good time and Towne Ford always gives excellent service and communication.Won't go any where else.

Linda Ahern

Mar 27, 2015

Our car shopping experience was made painless with an attentive, non-pressuring, sales rep. I told him what I wanted, was shown and taken for a test drive in a new car. He found what I was looking for (pricing, equipment, etc.). gave me OTD price which was within my price range, picked up my car on a dealer exchange, and had it ready for me in the afternoon. Paperwork was quickly completed, a concise training session got me on my way in my new Ford Mustang. Best experience buying a car yet.

Valued Customer Certi-fire Inc.

Mar 27, 2015

We contacted your dealership in search of a new truck for our business. Chip took my call and immediately had several vehicles to choose from. The very next day we were approved for a loan through Ford Credit and our vehicle was ready for pick up. Chip made himself available to meet on a saturday, although this was his day off, and had the prefect vehicle waiting for me. Did I mention this vehicle was purchased unseen by myself and at the 100% trust of Chip. He made sure this vehicle was exactly what we were looking for and served as a diret extension of myself to make sure the selected vehicle would be more than acceptable. I have also never experienced such a quick and painless process in purchasing a vehicle. Thank you for employing such excellent personnel at your establishement.

Alexander Findlay

Mar 25, 2015

I always get very good assistance and service. My service advisor Scot Oborn is always helpful and looks after my needs. It's nice doing business with you.Al Findlay

Bader Behbehani

Mar 25, 2015

We leased an Platinum Exoedition EL. The car was difficult to locate. Towne Ford's staff was great! They were very helpful. Bass, Wilson, Gus and Ramzi all helped things run smoothly. I will now recommend Towne Ford to friends and family.

Barbara Jakoby

Mar 25, 2015

I brought my car in for the 3th time now because the tire pressure always got really low after a very short time. They always checked it and pumped sir in the tires. Today I had an "official appointment" for the same reason and they finally found the reason for loosing air pressure. Hiwever, they knew I was waiting for my car (outside). After 2 hoursevI checked in how much longer till I could go to work. Unfortunately, they all went on a "break", eating lunch and didn't bother to let me know my car was ready to go. That was quiet disappointing - especially because they knew I was waiting for my car. What took them sooo long to put a $ 30 patch on my tire?

Mark Smith

Mar 24, 2015

I am normally a BMW owner/buyer. I currently have 5. I am very used to not only the performance of their vehicles but the customer service which goes along side. That being said I would have to say Bridget H. and fellow staff at Towne Ford are top notch and completely on par. Her efficiency in helping me figure out what i needed to actually acquiring the vehicle was a painless and actually enjoyable experience. To the point i would defiantly buy from her again and will be back in the near future to purchase another Ford.

Patricia Flanagan

Mar 24, 2015

My service at Towne Ford is always a good experience. Scheduling is easy. The service advisor sees me on time, tells me specifically what needs to be done and the cost, and the approximate time frame. I can wait in the comfortable lounge while the work is done. My car even got washed. No complaints!

Richard Schoephoerster

Mar 24, 2015

I continue to take my Transit Connect to Towne Ford for services because they always do great work, never had a problem or unexpected surprise.

Robert Ernsberger

Mar 24, 2015

Jorge was very knowledgeable about Ford, the Fusion, and Towne Ford. We enjoyed the experience of the buying and deciding. Jorge even drove us to all lots to find what we were looking to purchase. The dealership's finance guy, new and wife expecting their first, was professional, familiar with additional services and made my wife and I feel as family. An important aspect to our decision making process. Well done Towne you got it right and the ribs were delicious.Thank you,Robert Ernsberger

Spence Wood

Mar 23, 2015

My service manager is Julius Chavez.He has been great.He has gone out of his way to help me on more than one occasion.I am very happy with the service I have received. Spence Wood

Laila Atassi

Mar 20, 2015

Chip Pratt made the deal so easy it was incredible. Everything was done in advance so the actual visit/purchase took less than one hour

Marty Whitney

Mar 20, 2015

Service is always excellent--and they even washed my car!!!!!!!!!!!!!!!!!!!

Robert Datwyler

Mar 20, 2015

I found that your service is excellent and your service people are very helpful with any questions related to my vehicle.

Salvador Ruiz

Mar 20, 2015

I got the opportunity to work with Frank. Frank went the extra mile to make sure I was satisfied. I was very happy to get follow up calls to let me know where my car's progress was. I have not experience this type of customer service in a long time. THANK YOU FRANK!

Stephen Brimhall

Mar 20, 2015

Appreciate the after hours staffing for dropping off and picking up the car

Dzung Le

Mar 18, 2015

I'm very happy with the service at Towne Auto Body. My car was done 3 days earlier than it was scheduled. All parts were replaced as planned. Frank gave an excellent service. He cared and gave status on the car service very accurate and detail. Many thanks to Frank and Jose!

John Schuman

Mar 18, 2015

My salesman Juan was really helpful and easy to work with! I would recommend him and Towne Ford anytime.John Schuman

Mary Desing

Mar 18, 2015

Nice job. Washed my car too!!!! Jim Ruth is alway great to work with.

Keith Marshall

Mar 17, 2015

I had made the original appointment with Jim because Scott was out on lunch break. Jim gave me a quote for the changing of the spark-plugs on my 2005 F-150. Upon my actual appointment date Scott met me and inquired to the reason that I was there. I explained the appt. and also advised that the message center indicated "engine in fail-safe mode". That was checked and the service people were unable to duplicate the message or show any fault codes. All service was completed and I was advised that my truck was ready for pick up. Thank you for a great product. I have owned many Ford models and have had good luck.

Robert Hendricks

Mar 17, 2015

Overall our experience was good. It took several days to receive an appointment. The repairs were extensive but necessary since we wanted to keep the car. Our rep, Jim Ruth, is always helpful by describing what is necessary and the "what ifs" we decide not to accept all repairs.

JJLM

Nov 9, 2014

I would NEVER recommend buying a Certified car here. They define the "used car salesman" category. They wouldn't truly negotiate until I was ready to walk out. After we finally agreed to a price, they dragged their feet so long on the paperwork I DID walk out. All this despite the fact it was exactly the car I wanted and I had a check in hand. Don't waste your time.

JC

Sep 25, 2013

I had an appointment to see a car. When I arrived at the dealer, the car was gone for 2 days and was not made aware of that, and the sales rep tried to sell me a car 2x the price.

sasats

May 28, 2013

Bait and switch. Got quoted on a 2013 Fiesta with a $3,000 rebate. It was much lower than my local dealership, so I double checked and was assured it was the correct price. I called and specifically talked to the agent quoting, telling her than it was a fairly substantial drive for me and I wanted to be double sure. Again, I was told it was absolutely the correct price and to just talk to Wilson when I got there. Well, when I got there Wilson was always busy, so I got a salesman. After a quick test drive, despite having told him the price I was expecting within the first 5mins, I was told it was a mistake and that the best they could do was adding multiple maintenance agreements onto the price as well as financing the car through them being required. The two maintenance agreements that had to be added were exactly the cost of the $3,000 that rebate I was told I should receive. Despite the fact that I had a detailed email on the car price, and a detailed "out the door" price, neither of those were honored and I received nothing other than, "The price was a mistake."

Brian

Apr 5, 2013

I bought a 2013 Focus at Towne and I am really impressed with this dealership. Everyone is helpful and friendly. The service department is also world class. Keep up the great work!

Wilson From Fremont

Apr 4, 2013

So much fun with my Sport Edge. Thank you Towne Ford!

Joseph

Apr 2, 2013

I went to Towne at the recommendation of my friend who also bought a car from them. I was definitely not disappointed. From the beginning I was treated with respect and felt like a member of the family. The car I wanted was not in their inventory but they were able to get the exact one I wanted within a day. Brian was a great sales person - very knowledgable - and Bass (paperwork guy) was extremely helpful and funny. I would like to commend the ownership of the store for their employees, who represented the store in a very favorable light. Thanks, Towne Ford!

jolt

Aug 3, 2006

Visited this dealership twice to test a Mustang GT. On the first visit, the salesman was more interested in telling me how the car could be modified than he was in giving us a drive - he let us go three blocks down a busy city street, and then back.On the second visit, I specifically called ahead to request a test drive on the highway as well as the city. I was told that traffic was bad on the highway, but if I wanted it, that it could certainly be done. After driving nearly a half hour out of my way to get to the dealership, the salesmen said I could take the car "down three lights and back" - when I pointed out the phone conversation, I was told that he didn't want to deal with the traffic. Overall impression I got was that the salesmen didn't care at all about customer service, and only cared if you wrote them a check.