Used Cars for Sale at Toyota of Glendale in Glendale, CA

Lora Krsulich

Sep 11, 2016

Great experience! My sales representative, J.R. (Norberto) Miranda, was very helpful, knowledgeable, and not pushy at all. Ask for him if you go! I felt that all my questions were answered and that I was able to evaluate all my choices, including cars at other dealerships, and make a good decision. I'm very excited about my new lease on a 2016 Toyota Prius. Because I had my old car with me, J.R. helped me get the car back home and find good options for resale. I'd also say that the finance manager, Peter Benarbashian, and the floor manager, Jerome Washington, were also very kind and friendly.

Disappointed!

Sep 10, 2016

Stay away from this dealership. I was sold a car that has a major oil issue that I wasn't told about, I asked for a 2nd key, floor mats and a car manual and was told no. Salesman was ok, but upper management were rude. I was told the car had an oil change and had been inspected. I was driving home and the oil light comes on I needed to add oil (remind you they told me the car just had an oil change). They were not accommodating at all. Before you step on any car lot, make sure you do you homework, especially women! I could go into more details, but I look at the situation as lesson learned. Oh, I WAS LIED TO ABOUT THE DOWN PAYMENT, THEY SAID THE FINANCE COMPANY REQUESTED A CERTAIN AMT. ALL ALONG IT WAS Glendale Toy REQUESTING AN HIGHER DOWN PAYMENT!

Amolina

Aug 31, 2016

Absolutely very good service and trusted dealers, and I'm sure to recommend and come back for another service again in the future. Well I would say toyota are one of the best place to purchase or servicing the car.

Terrys

Aug 25, 2016

Thank- you for the promptness and care that was demonstrated during my appointment. Saul was very courteous and informative. I would definitely return for vehicle service in the future.

Truck Guy 4 Life

Aug 23, 2016

Everytime I come to the dealership I get wonderful service and the staff is professional and courteous. I would recommend the dealership to anyone who owns a toyota, top notch.

MHD

Aug 20, 2016

This is my second time taking my car for maintenance and both times I had a very smooth experience! Today, Saul was the one helping me and made sure my experience was nothing but excellent. He was very professional and took the time to listen to my concerns. I will definutely continue to take my car to Toyota Glendale for maintenance!!

Liezel

Jul 26, 2016

Only Toyota of Glendale take care of my car maintenance and other issue Since I bought my car at 2005., I always got the excellent service . Even my car has 240k + miles, still well maintained.

Nearmira

Jul 26, 2016

Very organize, friendly, and the technician was quick. I got my airbags replace (The service lasted 2 hours). They have a shuttle to take you to Americana during the service,

Marie13

Jul 3, 2016

Excellent service as always!! Excellent Service Advisor. Been a loyal customer since we got the car Dec. 2010. Looking forward on our next service maintenance.

Priusdevotee

Jun 25, 2016

Brought my car in for service. Peter contacted me promptly informing me of problems that needed to be addressed. He was respectful of my time and very efficient. He helped me understand what was required and responded to my questions and concerns. He and the engineering mechanics that work on the Prius team are consistently a pleasure to deal with. My family gets services for three cars at Glendale as a result of the outstanding service. we receive.

Cristina

Jun 23, 2016

Excellent service! The only place I go to for my car maintenance! Wouldn't hesitate to back here over and over again! Would definitely recommend!

Barbara

Jun 19, 2016

My 2005 Avalon had a oil leak. Spoke with Peter, he advise what steps were necessary to repair the problem and how long it would take. Toyota provided a rental vehicle for me.

fasely23

Jun 16, 2016

The service I was provided while worried that did not know what to do that my car was making rattle noises, my car did not want to start up, I call up the Dealership in Glendale where I made the purchase of my car, The Manager From Parts and Service Return my call right away, he gave me his support NOT to worry and do what I can to take my vehicle to the Dealer, they were going to take care of the issue.I got there, all the Manager did is to offer me help and check the warranty of the vehicle he was going to take care of the problem without charging me no Money, because my Vehicle is fairly new.My car was ready in less than 3 hours, they changed the battery and the car was up running again.I was very happy with the service they provide me and I figure that I made the right choice to come to this dealership at Toyota Glendale, CA I would recommend this Dealership to any one Great Customer Service always try to find a solution to your Vehicle problem.

SAJcamry

Jun 14, 2016

I was there for the 42,000 mile check-up. Everything about the experience was wonderful. The appointment began on time, ALL personal were courteous and helpful. There was a table to work at, There were a dozen or more complimentary beverage choices; bathrooms were clean; world class soccer was available. The results of the brake check, tire rotation; oil change and vehicle inspection were all explained carefully. A realistic time frame was given and the service was completed within that exact time. There were no surprises except the best service I have ever received. Congratulations to Toyota of Glendale. Formerly I had cars from other makers. This was my first experience of Toyota service. I chose this one from online ratings and they were right. Thank you. Blessings. SAJ

Ali

Jun 13, 2016

They are on time and profesional ,Greeting well very friendly,explaining all details and situation of your car,Carlos is very helpful and i recommend toyota of glendale to every one.

Noel P

Jun 10, 2016

Knowledgeble and service are great! I got my service (change oil) as promised time. Rodney is very helpful to costumer and informing the status of my Rav 4.

katherine r

May 23, 2016

Pretty good dealership in my opinion. Went in for anow oil change and a couple of other problems. They took care it of it with a smile

Vincent

May 9, 2016

I had to take my car in for a recall replacement service and I was assigned to Paul. The check-in process was smooth, he answered all of my questions, and even gave me an estimate on things I needed for my car in the future. No pressure whatsoever and everyone was courteous and attentive. Paul and the service team have been great and I will always bring back my car to them for anything in the future.

noel

May 6, 2016

MY car broke down in the middle of freeway late afternoon and was brought to Toyota of Glendale. It was Mr. Jimmy Cheng who assisted me. I would say he did an excellent job. All of my question were answer well and he even stayed beyond his working hours just to make sure that everything is working perfectly with me. Two thumbs up!!!! Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with Toyota of Glendale because of your great employees. Thank you again Jimmy.Noel Santiago

gsaro

May 5, 2016

Made an appointment at 8 and got my car back in about an hour I've been bringing my car for 2 years.Very happy.

Elvie

Apr 30, 2016

Made an appointment for 1:00pm and they attended to me about 5 minutes early, and that's good. I had a minor service where the advisor estimated 1-1/2 hours wait, and I agree. Got our car at around 4:15pm, even with constant follow-up with the advisor after the promised 1-1/2 hours passed. It took them more than 3 hours and the car was dirty and unwashed.

Chuang

Apr 28, 2016

I have been bringing my 2005 Toyota Prius (best production model ever in my opinion!) to Toyota of Glendale for about a decade now and the service and staff across the board have always been terrific. I attribute the longevity of my car to this provider and the care of my dedicated service mgr Paul Flores. Service is even more smooth and efficient now because they have continued to build upon their services and infrastructure around the needs of their clients and provide excellent service. Each service provider has their own dedicated team and the managers are transparent about only doing what is necessary for the car. You never feel pressured to do anything that isn't absolutely necessary. My usual service mgr was on vacation recently and a very nice gentleman named "Lucho" took care of me and I couldn't have been happier with his customer care and the maintenance performed on my car. It is running much better now. I highly recommend this service provider.

Lopez claudia

Apr 23, 2016

As soon as you drive in you are greeted .everyone is very courteous. I took my car in for brake service and the advisor explained everything that was done to my vechicle .I highly recommend this dealership

susanlin

Apr 21, 2016

It was an excellent services and detailed informations provided to us. From the time you roll in your car to the service department up to the cashier department. Everybody is so courteous and knows the values of customer service. Thank you and keep continuing your best practice.

Dante

Apr 16, 2016

DanteThe servicing was done as expected, even fixed the issues.The staff is very friendly, courteous, and very professional. I couldn't;t be more pleased.Jimmy did a good job.thank you

JimS

Apr 14, 2016

I purchased a CPO Prius at this dealership on March 14, 2016. Gary Guemiksizan, the General Sales Manager demonstrated tremendous leadership in allaying all my concerns. Gary went above and beyond in meeting all my requests. He patiently listened to my needs and diligently persevered in resolving my concerns. Gary is a truly a stellar leader and an asset to this dealership. Anna Nathan, my Sales Lead was phenomenal in finding me the ideal certified Prius. She personally kept me abreast of the inventory and when the right car was available, she reached out and scheduled a test drive. Thirty minutes later, I was purchasing the car. Anna demonstrated tremendous customer service and sales acumen in getting the car detailed, carpets shampooed and presenting the car in a near flawless state. I hope to experience a similar level of heightened customer satisfaction in the coming months when I bring the car in for service.

Amol

Apr 13, 2016

The servicing was done as expected, even fixed few issues which I had forgot to mention.Provided good recommendation which helped me proactively get them fixed before creating more damage.Always respected coupons from other dealers.

Mike Perlowin

Apr 9, 2016

These guys know what they are doing..The staff is very friendly, courteous, and very professional. I couldn't;t be more pleased or ask for better service.

jeanflo18

Apr 8, 2016

Jimmy from service department is very nice. He is also very helpful and answer my questions about my car maintenance. The facility is very clean and offer snacks and refreshments so that's a plus. Thank you all for your wonderful service.

Ikepley17

Apr 7, 2016

What really set aside this dealership from Othere's was the amazing customer service and the time it took them to finish the whole process. I was in there and out in such precise timing. Would definitely recommend this dealer to friends & family!

TraeB

Apr 7, 2016

Rodney Mathews and the staff did an amazing job helping me with a car. Rodney went above and beyond to get me get an idea of what I was looking for in as my future car. Definitely coming back to to give them my business.

erica728

Apr 5, 2016

I came in promptly at my time of appointment and they immediately got the service going. They said they were a bit undermanned that day, but he was going to try and get me out of there at the given time, which they did. Super friendly and very courteous. Thanks so much.

gsaro

Apr 2, 2016

I like the prompt service of Glendale's Toyota. Paul Flores's care and kindness is impeccable and exemplary. Owner of Toyota cars since 1985.

Toyota

Mar 31, 2016

Hereby I like to thanks Ara for the excelant service I got it was very great job done and I a very sort time I'am very thankful

Elizabeth Olmedo

Mar 30, 2016

Thank you Ara for all your help! The service on my car was done quickly and I was given a great deal to replace my tires! Thank you :)

S1968

Mar 29, 2016

Had to bring my car to be fixed as a part of a factory recall.Paul Flores took great care of me and stayed on top of it until it was done.Thank you.

bobbilop

Mar 25, 2016

Toyota service is always reliable and trustworthy. Everybody is accomodating, efficient and very professional. All praise to Jimmy Cheng Cote who was so accomodating and very comfortable to work with. He made sure that all my needs are met. Great guy!

Courtney

Mar 20, 2016

Always excellent service, that sums it up! They take the time and the extra steps to make sure the job is done right and they explain what is being done and never push you to have something done that isn't needed,

LoveMyToyotaCorolla

Mar 16, 2016

I am always pleased with the service from Wilson Del Castillo. Very professional prompt service. Never had a problem and I've always had my issue addressed immediately. The staff is very helpful and friendly. Yes, I would refer my family and friends to Toyota of Glendale.

Lyn M.

Mar 9, 2016

I had my car service at Toyota of Glendale. My service advisor was Ara. He was very friendly, helpful and honest. Thank you for your excellent customer service.!

Got Scammed?

Mar 7, 2016

If you think that you got a good deal from Toyota of Glendale? I think theres a good chance you got ripped off and dont even know it. Heres one way you can find out. Go out to your car, look at the edges of the doors and the inside of the door handles. Do you see a thin layer of plastic film? Thats called door edge protection and door cup protection. These items are good to have on your car and they will protect the paint, but they should only cost you about $50 or so, if you put it on yourself. If you pay someone to do it, it might cost around $200. Toyota of Glendale charges you over $1,700. Why would anyone pay for that? Because, Toyota of Glendale does everything it can to hide the cost from you when you deal with them. If you ask about anything being added to the car, like I did, they lie to your face. In fact, if youre talking to Gerome Wasshington, whatever words are coming out of his mouth are probably a lie. I asked what was causing the difference between the manufacturers MSRP and the final cost, and he assured me that it was entirely DMV related fees and financing costs, due to my credit score, which to be honest is barely in the good range these days (but thankfully getting better each month). I assumed because of my credit not being what it was, that I would pay a little more than what Toyota had advertised for the lease promotion. So, I bought into Geromes lie. Also note that the finance guy is supposed to confirm any dealer added extras with you before you sign. The person I dealt with did not do this. Toyota of Glendale is a den of crooks. If you dont believe me go look at your Bill of Sale, and your car, and decide for yourself. If you would like to make a complaint to Toyota corporate office, as I did, please include Toyota of Glendale Paint Protection Scam in the subject. Im dealing with James S. there. If you are about to buy a car, only go here if you enjoy getting ripped off and lied to.

Michiko

Mar 3, 2016

Service rep makes you aware of the Status and condition of vehicle. It is efficiently communicated. The car gets done on the time promised so you can plan your d

prius 8

Mar 2, 2016

Mike Daw is a super star! He did backflips to accommodate my time constraints yesterday. He is extremely knowledgeable and completely understood the problem with my Prius. He listens carefully and has a winning personality. My experience was great with Toyota of Glendale. If Mike Daw is any measure of the level of competence of the staff there, it is an excellent dealership indeed!

Joy

Mar 1, 2016

My service adviser Jimmy was very much precise in his work and all the needs and attention has been done professionally . I will highly recommend him as one of the best advisers.

klmnop

Feb 23, 2016

Good Service, met with Paul and he provided a great service and was on time. he explained all the details about the service and about future services

carmaint01, lb001

Feb 19, 2016

We did not have an appointment but our car needed a routine maintenance. Jimmy Cheng Cote helped us out on the recommended services needed. We came in to pick up the car ahead of the estimated scheduled time and it was ready for pick up. He's very professional and service at the Glendale Toyota is very recommendable. Aside from the staff being knowledgeable and reliable, the service is outstanding! Great job! Thank you for your help Jimmy!

Cmserrano

Feb 18, 2016

I was met by A gentleman who politely informed me he would do his best to have my car ready within an 1 1/2, which was reasonable. I then left to have breakfast with my daughter, whin45 minutes I received a call informing me that my car was ready for pick up. I was shocked at their efficiency and level of commitment! When I picked up the vehicle, I had to thank Aram for going above and beyond, as I already was having a complicated day. Thank you so much!!!!

MADuran

Feb 10, 2016

I came in with out a appointment when I noticed a leak under my SUV. Mike Daw got back to me very quickly to let me know what I needed done. I appreciated his professional approach to handling a small difficulty I had as far as picking up my SUV. He gave me the number to call when I was ready to be picked up. Only complaint was I had a little trouble getting through to them for pick up. Otherwise, it was the usual great service.

pingyd

Feb 9, 2016

Jimmy Cote, He's very professional, don't have appointment the last time I went there, my car needs immediate attention but Jimmy manage to accommodate me and fix the problem.Thank You for your help Jimmy Cote..

jun,mecate1976

Feb 3, 2016

Employee mr.Jimmy cotte, his very friendly to a costumer of toyota care service.He ask me what's the problem of your car,I told him about the windshield wifer blade.then he answer my problem..your car still had warranty you don't have to worry about it toyota care services will gonna taken care.I told him thank you and he start smiling,joking around that's the way he intertend the costumer.

Maya S

Jan 31, 2016

The routine maintenance was done as quicly as posible.The organisation and team work from the begining gave a good advance for saving the time.My questions have been answered competently.Thanks!

bham1156

Jan 25, 2016

I was attended right away when I arrived even w no appointment that day, kudos to George Huertas , going there seems u have a friend or part of ur family now !!! Nothing disappointment everytime I visit service dept, thank you !!

Celia61

Jan 24, 2016

Service is fast and on time . Jimmy cheng gave a great explations of service that I need for my car, and calling me for the status of my car while in service . I will recommend glendale toyota for great service staff .

ashley3510

Jan 19, 2016

My car's throttle body needed to be replaced and I was really stressed out. Their customer service got me through a difficult time and the service consultant explained everything to me in a straight-forward, yet very warm way. I am not a "car person" and asked a lot of questions. They got me through it and went above and beyond to make me feel comfortable. Everybody from the front desk, to the guys bringing my car to the front, to the service professionals were all really nice and sweet. My only complaint is that they're not open on Sundays, but I don't blame them for that.

Franjam

Jan 19, 2016

That was an outstanding service, wants to mention specifically, Mr. Jimmy Cheng, going out of his way to help customers. They saved me time for not coming back on a different day to do my other car. That was just "super "

ToG1972

Jan 18, 2016

I've been working with Paul Flores for the last several years. Everyone is professional at the Dealership, but he's consistently attentive, helpful and caring. I highly recommend him.

Granny Thelma

Jan 15, 2016

My personal experienced was great. My truck problem was taken good care right away.While they repaired my truck, shuttle took me home and picked me up when it was finished in the afternoon.What an excellent service.

Priusdevotee

Jan 10, 2016

Personal trusted relationship created with Peter Atmajian . Continuity of care, accommodating schedule, excellent accountability. My family is confident that our cars will be safe and well cared for at a fair price.

JOEAPPRAISER11

Jan 9, 2016

I HAVE BEEN GOING THERE SINCE 1993 THE SERVICE HAS BEEN GREAT. I AN PLANNING ON BUYING A NOTHER CAR FROM THEM INA FEW MONTHS. CARLOS & PETER IN THE SERVICE DEPARTMENT WILL BEND OVER BACKWARD TO FIX YOUR CAR THE WAY YOU WANT IT

TB

Jan 8, 2016

This review goes to Peter Atmajian for making it possible to keep my car running in excellent condition for over 25+ years! Thank You Very Much!

Cheryl

Jan 3, 2016

Excellent service as usual! My Service advisor, Paul Flores, is not only knowledgeable but makes me feel appreciated for my business. He always takes the time to thoroughly explain exactly what was done with my vehicle.

Ninelesk14

Dec 31, 2015

People dont need to wait too long . High quality customer service and nice associate . The prices are mostly fair.associate knows how to deal with customer.

Cowboy 1960

Dec 30, 2015

Arrived at my appointed time on a very cold morning for Glendale. With temps in the mid 30's many of your customers had to wait outside as the seating inside was full. It took probably 30 or so minutes to talk with a service adviser and at no time did anyone of the employees offer anything like coffee or hot tea. There is a vending machine inside but it only gives very small cups of coffee and at no time did any of the employees suggest to the customers that they use it. And with the long waits it would have been nice to offer donuts or pastries such as Lexus of Glendale does. It was obvious that there were not enough employees for the amount of customers that had been scheduled. Finally although my car was in for a major service once again I got it back "dirty." On the upside Peter was very knowledgeable and did the best he could to get me out of there considering the workload.

Shepz1226

Dec 27, 2015

Look for Jimmy! He was great in educating and helping me understand of what needs to be done for my Toyota Sienna! I will definitely be back on my next service schedule!

Hstepan

Dec 26, 2015

Thank you to Peter Atmajian for the outstanding service!He is always ready to provide assistance.He is very professional and has a good knowledge and experience.

davery11

Dec 23, 2015

This place as always provided excellent service. They are attentive, and keep in communication when my car is in. They offer outstanding deals on regular maintenance through packages.

t-bar guy

Dec 20, 2015

My Catalytic converter replacement was handled quickly and efficiently. I was quite happy with the service and the prompt ride back home after I dropped my Tacoma off for the servicing.

janet123

Dec 18, 2015

We received personalized service from Jimmy Cote. Thank you Jimmy. It felt like he owns the car he is servicing. So I am confident that my Toyota will always be a brand new car.

ajgirlpwr

Dec 17, 2015

3 techs had called in sick so the wait time was going to affect my work. They shuffled things around and got me out quickly.

Mydealerrater

Dec 17, 2015

I like going here. Jimmy is super nice, the staff is respectful and they get the job done in time. Their shuttle service makes it easy to schedule maintenance, even on busy work days. I'd recommend it in a heartbeat.

Buddy123

Dec 15, 2015

Love this place. They always take care of my car. When something is broken they always bring it up to my attention. They never force to fix it but they show there concerns and the benefits. Always honest and reliable.

Gemyv2001

Dec 13, 2015

Great customer service, thanks George Huerta, I always bring my cars for regular maintenance here, I have own 2 Toyota's Thanks again George, I'll be back!!!!

Narine0708

Dec 13, 2015

It was my first time taking a car to a dealer since my husband always does and he was out of town.. Didn't k ow the in and out u til I met George!!!! He was just greattttt!!!!!!! He called me as promised and gave me updates on myself at! Loved the service, loved his customer relation , and most importantly... The job was done correct!

Rav4 mo

Dec 12, 2015

Excellent service from start to finish.Peter Atmajian . our rep is knowledgeable in his job along with all the service/mechanics techs.the sabasdo family.

Paz59

Dec 11, 2015

Paul Flores has been my service advisor for a few times and I am very pleased with his service he is very knowledgeable, professional, polite & friendly. I have referred my family to him and they make the trip to Glendale from Sun Valley rather then going to the North Hollywood dealership because of Paul's exceptional service, he truly is an asset to this company.

Moses Salibian

Dec 10, 2015

The moment you enter the dealer service lot, an attendant ask you the nature of your visit. Then he direct you to the appropriate lane, then someone comes and goes around your car and prepare the tag then the service provider comes and goes with all details regarding the service you are intended to get done. Prompt update regarding your service in progress and then another courtesy call that your car is ready, "the best part we are open until 10pm, you can pick up anytime before that" so you do not have to abandon anything you are doing and pick up the car.

Peke

Dec 1, 2015

George Huerta was my 'Service Advisor' and I was pleased with his service. Was able to deliver the car at time promised and was very helpful in giving me a hand to help walking. Ordered outside rear-view mirror passenger side and replacement air bag parts which were not yet available for my 05 Corolla ?Would certainly recommend Glendale Toyota for service.Pell Kruttschnitt, Burbank

Authorcarguy12345

Nov 28, 2015

I went in yesterday because I had a recall on my vechical and from the moment I met with George Huerta he was able to help me amd answer all my questions he even reminded me of the dmv paperwork I had to mail out before I left so all and all I will be back he was great.

Camille

Nov 25, 2015

We are a two Prius family, and could not be happier with our long time service at Toyota of Glendale. Yesterday we had a 90,000 mi. maintenance. My service rep. George Huerta was excellent in every respect. I can tell that my Prius is running a lot better now then before I brought it in. Thanks to all at Toyota Glendale for your amazing service.

Jojo

Nov 24, 2015

Jimmy Cheng gave us the excellent service. He's the best! He was very helpful and accommodating! We will definitely recommend him! Great Job Jimmy!

Kayncrys

Nov 21, 2015

Jimmy Cheng was really helpful and took the time to explain the type of service my car needs. It's great that he reminded me when my last service date would be. Overall, I had an excellent service, which I always do. Definitely would recommend to friends and family. However, I would recommend maybe Toyota can upgrade the seating area at the waiting lounge both outside and inside. Not a big deal but thought I share my feedback if your goal is to achieve ultimate customer experience.

Marc1249

Nov 19, 2015

I find excellence in Mr. Jimmy Cheng Cote's service advisory. What amazed me most is his honesty and sincerity in dealing with service customers . He provides thorough and comprehensive analysis of your car's condition especially on matters of safety and economy , making it very easy for one to make an informed decision , and in the process establishing trust, confidence and reliability so very important for customers like me to continue a positive relationship with the dealership..

Young

Nov 19, 2015

Excellent service from Michael Daw! He was thorough, professional, courteous, and knowledgable. I got my car back at the time promised ans he kept me informed about its status. Excellent customer service.

Toyotarav4_2013

Nov 7, 2015

Mr. JIMMY CHENG COTE is an excellent service advisor.He will tell you clearly the answer to your concern . Even though he is busy he will contact you for the updates.

Garik

Nov 4, 2015

Very appreciative of Peter's help who works at this place. Thank you! He gave me a reason to say that the place gives good customer service and you need no patience there, you get everything on time and whenever you need it.

Nick

Nov 4, 2015

Took the new Prius in for its first check. This was the best experience I have had at a dealership. The time estimate was accurate and the staff friendly. They have a shuttle to and from the local mall (and other locations) that made a world of difference.

padang86

Nov 2, 2015

Thank you Mr. Cote , for advice what maintenance to be done for my cars. Like for us don't have idea about maintenance. we trust you.

kingarthur

Oct 30, 2015

I want to appreciate Paul Flores for good customer service. He has enough knowledge about car and his advise was helpful. I think everybody must work like Paul, responsible , carrying , follower. Thank you Paul for hard work

joann1954

Oct 28, 2015

Paul Flores my Service Advisor was very helpful and so friendly. He went out of his way to get some information for me.Thank you Paul!

my toyota

Oct 27, 2015

It was fast,fear & good service. The service agent Mr Paul Flores knows his job very well & kindly explained me everything. It was my first time at this dealership.

Nathaniel

Oct 27, 2015

Jimmy Cheng Cote was very knowledgeable and explained to me in details on what needs to be done on my car. He also recommended immediate replacement of my wiper blades which I have been ignoring for the longest time.

Mikejdawatgmail.com

Oct 25, 2015

I had my car serviced and it was an amazing experience!!!!! Everyone was so helpful and eager to make sure my experience went well. (Which it did). I would recommend this dealership to anyone that owns a toyota!!!

Prius01155

Oct 24, 2015

Place has better customer service now compared before even though I didnt schedule for an appt. Mike was very attentive and works fast. He made sure the service was done on time.

mrsfree

Oct 23, 2015

Yesterday I went to Toyota of Glendale for oil change and I left there satisfied. I highly recommend this dealership for all services. Very friendly customer service and on time.THANK YOU TOYOTA OF GLENDALE.

Mstaitman

Oct 22, 2015

I went to Toyota of Glendale to get my car serviced yesterday and I was very pleased with the great customer service and attentiveness I got from George Sidhom (sales) and Peter (service). I felt like a valued customer and my business mattered. I believe there are both AMAZING and rate them a 10+!!! I would highly recommend to go see GEORGE for SALES and PETER for SERVICE!!!

Diana123

Oct 21, 2015

I went in there on a Saturday morning and the line moved quite rapidly. George Huerta took care of my car needs. I asked a couple of questions and he answered what services I was getting done. I felt reassured that he was going to take care of it.

Tecla

Oct 17, 2015

Jimmy Cheng Cote discussed in details the repair that needs immediate attention. Further, Jimmy showed me the broken lower control arm bushing, power steering and brake fluid are black and dirty. . . . . .

marisa

Oct 13, 2015

Excellent service that was given to me by Jimmy Cheng Cote. He make sure that I understand what services needed to be done to my car. He know how to treat his customer well. He is straightforward.

PriusNinja

Oct 13, 2015

Arrived at Glendale Toyota and dropped my car off and got seen very quickly. Rodney was very polite and straightforward with the whole process. They serviced my car and me out of there an hour early. Couldn't have gone better.

Priusman67

Oct 10, 2015

Well I got this Prius 10yrs back and when i took it to you guys in Glendale, the battery had finally went dead - in the back - But of course it had other Problems too - and servicing needs - I got your 'fuel injection' job and yes - i seem to get better gas milage now really !!! I also got your premium level 'servicing - instead of the regular one igot every 6 or 7 mos. over the years . I The mechanic - . Roland , suggested i clean out my car too , which i did - (I am a pack rat !!)and he helped me with boxes and the trash bin. Even though i spent near $900 , the car does get even better milage and the the oldbattery had 66,000 miles on it - so a new one was necessary ! so i was not penny wiseand pound foolish - i 'invested' in the brand new one. The cost of auto repairs/upkeep is huge - I got the 1 yr warranty papers but ihope this lasts me 3 or 4 years But yes when i seen normal service- I got Jorge's card and will come back to Toyota/Glendale . .You sales people, Jorge H. and Roland seemed to know their jobs well .

seemamalik

Oct 9, 2015

Excellent service! No doubt, the staff really knows how to treat their customers. I would especially like to say that George H. is Extremely helpful. He provides excellent service and is on top of his game. I have been going there since 13 years and he has been ever so helpful til then. He makes sure the customer is his first priority. All the employees are very professional, and hard working.

Fast & Furious

Oct 6, 2015

I've been going to Toyota of Glendale for over 10 years. I like to be personal with.people and appreciate to be treated the same way. I feel home at Toyota of Glendale, always welcomed as a family member. The staff is spontaneous, friendly and very kind in a genuine way. They truly have been getting better in receiving and expedite the cars coming for service, but it doesn't look like formal or hard. It just flows!

Bad Experence

Oct 4, 2015

First time buyer. Be careful when they say congratulations u have been approved. Dont sign anything until u have read the agreement completely. Watch out for "packed payments". It's a terrible tactic that is being used to add extras like gap insurance, extra warranty and a tire wheel protection to your loan without u even knowing it. The finance department won't tell u either that u "purchased" these items cause the middle guy Jerome already added it to u loan payments. Also make sure that thea car u test drove is the car u come home with. I test drove a car that had a cargo net but didn't get one in the car I bought???Don't Let This Happen To U!! this Dealership should be investigated.

Hoppyty

Sep 29, 2015

George H. remembered me after a year.He did great job. I was impressed by how fast my car was done.He called me when other work needed to be done.

dt573

Sep 28, 2015

Just had the fastest, easiest service ever! & surprisingly reasonable! I will definitely be using Glendale Toyota as my regular mechanic now! & the man who took care of me was awesome- really nice & great customer service!

Mickie B

Sep 27, 2015

I have been going to Toyota of Glendale for over fifteen years -- through all of my Toyotas -- I have had four Toyota vehicles.They have the best service department I have ever been to. George was my service manager and he always does a great job. He is friendly, helpful and never pushy! I love the convenient hours for working people and that they always make sure I can get my car back the same day since I have no one to pick me up and take me home -- even though they have a great shuttle services, but if I come after work, and the shuttle is not available after a certain time, I have to wait.They always get me out in a reasonable amount of time!I love Toyota of Glendale.Mickie B

Maricela

Sep 24, 2015

I want to thank George for his excellent service on my car. He always nice & always assisting me w the best customer service w my car !

Susan Roberts

Sep 18, 2015

Had to bring in my car for a recall replacement part. The service I got was excellent. They were efficient and friendly. Miguel Galindo was very helpful.

JOEAPPRAISER11

Sep 17, 2015

I HAVE BEEN A CUSTOMER FOR OVER 20 YEARS. THEY ARE ALWAYS FRIENDLY & THE WORK IS DONE ON TIME. THEY DO IT RIGHT THE FIST TIME. CARLOS PENA & PETER ALTAMIRAN ARE ALWAYS ON TOP OF EVERYTHING

ruvic24

Sep 17, 2015

The people there are friendly, courteous and very helpful. Service is guaranteed to be done as expected. No complaints at all. Even the people from other departments are very nice.

Anonymous Lady

Aug 30, 2015

I had been car shopping for about 2 weeks and my last stop was Toyota. I was impressed by the greetings I received by Omar and the assistance from Sam when negotiating a deal they were pleasent and I got my new Corolla2015 and couldnt be happier. Thanks guys!

peacegirl

Jul 1, 2015

Our family, has been buying/leasing cars from Toyota of Glendale for many years. It's always been a good experience. Three years ago, we worked with Armen Tashjian, for the first time. That's when it became an EXCELLENT experience! Armen, has all the qualities you would want in someone you are getting a car from. He's patient, good listener, caring, knowledgeable, thorough, honest, and will go the distance to make sure you are satisfied! After our first experience with Armen, we knew we only wanted to work with him in the future. When our lease was up last week we made an appointment to see him. We felt we were seeing a family friend. This time equaled the same amazing service we received the first time. It flowed with ease without a hitch! We are certain of one thing, that three years from now we will be making that same appointment with Armen! In the meantime, will be referring him to all our friends to him!! He is a true professional and Toyota of Glendale, is very fortunate to have him on your team!

Zen

May 21, 2015

I purchased a 2015 RAV4 at Toyota of Glendale in late December 2014. I purchased extended warranty and for the paint protection and upholstery protection treatment. I had arranged for CarMax to purchase my old vehicle but I had no one to pick me up from CarMax and it was late at night. I had travelled out of my area of residence to purchase the vehicle at Toyota of Glendale based on a family member who knew the owners but worked at a different vehicle dealership elsewhere. The salesperson at Toyota of Glendale picked me up in my new vehicle at CarMax and we drove back to the dealership where he handed me keys. It was after 9 p.m. at night and I was most appreciative that this young man had seen me saved me the time and expense of calling a cab and had put my personal safety and wellbeing above his own personal comfort that night. The only reason I am giving this dealership 4 stars instead of 5 is because of the manager on duty the day of my purchase. After looking at the offer made, I wrote down another figure on a piece of paper and presented it to him and told him that the amount was more in line with my comfort zone financially. He reacted emotionally and felt insulted. My offer should not have been taken as a personal insult by this man. I've run businesses before and a counter-offer is never to be taken personally and certainly is not cause for the reaction I received. A simple, "No, I'm sorry, but the price I gave you is as low as we can go" would have been welcomed and should have been said with a smile. Instead, this gentleman huffed and puffed and made a someone embarrassing scene about my offer. I don't take offense easily and decided to put the incident behind me and accept the offer because it was a pretty good deal when taking into consideration the price of the extended warranty and the paint and upholstery protection warranty. I left with my vehicle and am very happy with my purchase. The dealership even had a new owner event a couple of months later which I was invited to attend. Unfortunately, I was not well and was unable to attend. I recently received a call to remind me of my 6 month warranty maintenance. Another perk of buying from Toyota of Glendale! Like I said, if not for the manager's unprofessional attitude that day, I would have readily given this dealership 5 stars. Still very happy with my purchase so I recommend you pay them a visit if you are shopping for a Toyota vehicle.

Peter

Apr 21, 2015

I set for appointment for oil change last April 20, 2015 because the oil color is like coffee and the last change oil was July 2014. I had my car registered in the shop and the rep told me to wait inside the waiting room and wait for someone to call in my name. Nobody called my attention, I was even with my wife so that if I go to the rest room, someone would notify me if my name is called. We waited for 3 hrs and went to the service attendant Paul Flores only to tell me that my car is not yet due for change oil because it uses synthetic oil.I told him why he didn't bother calling me on that and he only informed us when I went to his office after 3 hrs waiting. I just thought I am waiting a long line! He apologized saying that he is busy and forgot about it.This is ridiculous. Their customer handling is very very poor allowing for this lapses. I'm extremely disappointed.

minoux

Apr 10, 2015

This review is to thank the Toyota advisor Wilson Castillo. Imagine a car, left in LA with no owner, the car doesn't start and AAA has to come and tow it somewhere else for parking for six more days... My daughter was overseas and I am in Florida. I called Toyota of Glendale and asked for help. They kindly agreed to help. AAA has towed the car to Toyota. Wilson Castillo was very kind and helpful - he called me when the car arrived, then notified me about some repairs the car needed. They also offered a complementary car wash, which the car really needed. He said the car can stay there until my daughter comes to pick it up. I have no words to express my thanks to this man. Thank you and best of luck!

Kimbason

Apr 3, 2015

I came in looking for a Prius C and was able to test drive and purchase the car in a matter of no time. Awesome service! Thank you!

MarkDH

Feb 16, 2015

I came in to Glendale Toyota to purchase a new Camry. Traded in my old car and received a fair price for it. I've bought a few cars over the last 10 years from other dealerships and Glendale Toyota was the best experiences I've had in buying a new car. I would recommend this dealership to any one of my friends or family members.

tam

Oct 30, 2014

I services my Sienna at this dealership. the staff are very nice but don't expect everything to go right. after servicing my car i noticed that my front bumper is scraped and has touch up paint on it. So instead of letting me know they scraped my car they just put touch up paint on it. 3 weeks later when i washed my car i saw the touch up paint and it has been so long so there is nothing i can do. What a responsible dealership!!!! the last time i went to services my car there their car wash broke off my antenna and this time they scraped my car... i will not go back this dealership again.

myads

Oct 11, 2014

I bought a certified used Camry XLE from them - Anna & Salvatore were a great help in making the car buying experience very easy. Financing and paperwork was fast and service was friendly. I will definitely visit & recommend them for future automotive needs!!!

liz.friedmandvm

Aug 2, 2014

I just had the most pleasant experience leasing a car in a long time and A million times better than my experience at the same dealership about two years ago. I dealt with Dale Wellington. He actually listened to what I said was acceptable and what wasn't acceptable and didn't try to nudge me one dollar over that. in fact he had me me spending less. He was very respectful of my time and wishes. The general manager Patrick was also extremely friendly and cordial and nobody tried to sell me one extra thing.

donaldnarvaez

Aug 1, 2014

It was an amazing experience. I was explained everything there is to know about my car. I got a good deak and am overall glad with Toyota at Glendale.

Peter Leung

Aug 1, 2014

Excellent service from both the sale person, Anna and fiance manager, Eddie. I have the best deal from Toyota of Glendale, the purchase was fast and easy. No reason not to go back for the next one.

Leogh

Jun 24, 2014

Excellent customer service . We will recommend this dealership to our family and friends . They were very welcoming and helpful and made our purchase very easy and fun . Thank you so much Toyota of glendale .

kateql

May 27, 2014

Even before the day we finally bought the car, DJ was very prompt in providing us with quotes of the various cars we were interested in. When we finally went to Toyota of Glendale to buy the car, he was very friendly and helpful assisting us and showing us the models we were interested in. Overall, very satisfied with this dealership's performance.

aaronleethomas

Feb 23, 2014

This dealership was friendly and nice and they seem honest. The dealer Edita was funny and nice and really tried to show us a few cars. These cars were just not what we were looking for and after talking to her we could tell that Toyotas were totally out of our budget if they didn't want to work. I think that the Manager should have tried to find us a car, but he didnt. He only said that he would call us; but he didnt. We did buy a Nissan Versa SL at OC Nissan, Irvine. They gave me a really reasonable deal on a new 2014 Nissan Versa SL Sedan that was fully loaded with all the options. Toyotas need to come down in price a little bit I think. They are not as nice as the other brands in the same class. I think that the manager should have at least thrown some numbers out there and tried to get us Toyota, but he didnt even try. This is the thing about Glendale. It seems that they have enough sales that they dont feel pressured to sell anything. They seem to have already met their quotas for sales and just are not interested in making a deal. I suggest you go to another part of LA county or Orange Co to shop for a car. You will find better deals and more interested sales managers.

Navaporn

Dec 13, 2013

Thank u wonderful service you gave us I would like to thanks andGive u 100%+ a great service overall I will recommended to all friends who would like to purchase Toyota to go see u Xai

Anglhay

Oct 28, 2013

Jose aka Joe in finance is very friendly and great with customer service. We felt very comfortable with working with him and Danny in the sales department. Great dealership service!

VVIDAL

Sep 4, 2013

Excellent customer service from Chad. I had an appointment and meet with Chad with no interruptions. This dealer participates with The Costco Auto Purchase Program. Wonderful experience, personable and no hassling, haggling or negotiations.The best part was that Chad saved the car for me [apparently the only color Cypress Peal left] until I returned on Friday August 30th, 2013 to seal the deal with a better price. Ed Meyerson in finance, personable, patient, and knowledgeable. Last but not least, Lance detailed and polished my car and was introduced to me by Chad and I had a chance to personally thank him.This is the first time in 20+ years that I left a dealership before 1:00 a.m. [ I left at 8:15 pm] without a headache. 5+++++ stars. Here's hoping that the service department provides the same kind of service when I bring in my 2013 Camry XLE at 3.750 miles.All my best and God Bless.Sergio V.Vidal

pocketmnky

Aug 19, 2013

A very easy going experience. I never felt pressured or hassled. My wife and I originally came in just to do a test drive (we knew of a much better deal at another dealership 80 miles away) and when we openly told this to Anna, she explained that she could work with us on the price if we liked this car. After leaving the dealership and thinking about what price we would be willing to pay for the cars she showed us, I texted her my offer and we negotiated a reasonable price and trade-in deal completely via text-message!I should also mention Eddie who did our document prep work. Eddie was very nice and cordial, not trying to up-sell us on anything and explaining every very well. Overall if all used-dealer experiences were this easy I don't think people would dread buying cars nearly as much as they do.

AnushKhojoyan

Jun 30, 2013

My husband went to Toyota in Glendale in order to lease a Prius for me as I needed a car that saves money on gas :)! Armen was extremely helpful and made sure that we were getting the car that we asked for. He didn't hesitate to answer to any question we had and followed up afterwords to make sure that we are satisfied with the car! ... I will always recommend this dealership as our experience with them was nothing short of great !

toeydevil

Apr 9, 2013

Xai Chan he is Thai people he's friendly I'm read paper siamtownus I saw his colume and I'm decided choose more showrooms everywhere give price to higher!!but i'm go there Toyota Glendale I need deicided saw him Yes Xai Chan He's give price for me cheaper than everywhere and he recommanded and help me for help buy car. I'm voted He's better and friendly and kind.

Buxtehude1

Mar 18, 2013

Agreed on a price over the phone on a new 13 Camry LE ( my 4th Camry) with Mr. Flores ( Net sales). Confirmed the price with an email. One hour before arriving at the dealership reconfirmed the condition and price with Mr. Flores. When arrived at dealership Mr. Flores wasn't there, refused to answer his phone and his partner, Mr. Garcia tried the old disreputable bait-and switch. Also refused to put me in touch with the original salesman. Pathetic!!!Toyota company MUST work harder to stomp out these unaesthetic practices from their dealerships.P.S.Called another dealership, obtained a quick quote and bought a car from a sales person willing to stand behind his word.

MurtaD

Feb 16, 2013

I bought a 2013 Camry LE from Glendale of Toyota a week ago. Very friendly Internet & Fleet Sales Team, good price and quick service. I recommend getting in touch with them, before going to the lot and getting the price you are thinking to pay. Do not waste your time at other dealers.

mavmav1233

Jan 2, 2013

I was taken for a terrible ride here at Toyota of Glendale. Salesperson (Mike), had one price for me, and it was different in the finance office. Turns out they added a warranty, and/or were very dishonest about what the final price would be. I won't get into specific aftermath, but every review on here and on Yelp about employees texting, calling, begging and FOLLOWING home potential buyers....rings TRUE. Avoid this place.

kimmieshoe

Dec 4, 2012

Thanks to Big Joe, I got the exact car I wanted (2013 Limited Highlander) and within my price range! Thanks again for your patience, friendliness, and helpfulness! The other staff were also extremely friendly and courteous; I didn't feel "hounded." I would highly recommend this dealership!

Silverlakedental5

Nov 16, 2012

Mr. Sahak helped up his excellent salesperson , very friendly and I recommend to mr. Sahak if u want to buy Toyota .good experience , fast and we enjoy being in Toyota of Glendale

dawnelooney

Mar 13, 2012

This was the worst car buying experience. I brought my husband with me to go over terms on my lease buy out. The sales man followed us home for a down payment check and got into an argument with my husband in the front yard because the agreement we made was NOT put into my contract. They gave me the extended warranty (which I didn't want and an extra year of payments! ) when my husband looked at the contract, an argument arose. My neighbors are witnesses. Even though they re-wrote my contract, I do not feel secure in even having my car serviced there. They are NOT honest people, GO TO Toyota Pasadena. Their service is impecible and they guaranty their work. I love my Toyota but will Never use this dealership again.

Cfrankie14

Mar 17, 2011

They just jerked me around when I went to buy a Prius. They ran my credit before they would talk numbers and made prommises the manager turned down. I would never recommend thus dealership. And would never recommend running your credit before making a deal.