Used Cars for Sale at Toyota of Grand Rapids in Grand Rapids, MI

Bill B

Oct 31, 2016

When I moved here from New Hampshire two years ago I was looking for a Dealership to service my Avalon. I must say that I have been more than pleased with the quality of the service as well as the assistance I receive from the Service advisors at Toyota of Grand Rapids. During my last two visits I was assisted by Ron Jones who identified significant issues with the car, recommended repairs, and provided estimates. The staff here are friendly which also contributes to the warm atmosphere of the facility.

angie

Oct 30, 2016

I recently bought out my lease. Emmy Granderson really made the process about as easy as it could have been! Thank you Emmy

Mary Cowles (Inge Spaulding )

Oct 30, 2016

We had a 120,000 service done last Friday October 28th. We were lucky Ben Dekruyter was able to fit us in. He has always been very courteous and was making sure we get great service. Thank you!

Brett

Oct 27, 2016

Came here to potentially upgrade from my old aging sedan and found the whole process remarkably unpleasant. The trade in evaluation was fair and the sales associate was pleasant enough, but before I could even look at any vehicles I was pushed into a credit check and a form disclosing my financial information. If I was looking at something higher end I might understand this, but I was planning on looking at an entry level Camry! Eventually after a half hour of paperwork, an appraisal of my trade in and a credit investigation I was shown a couple of cars, which I ultimately wasn't very interested in either and I wanted to shop around for a few other brands. They do not seem to understand this concept at all. Next thing I know a manager is pushing a used Lexus on me. The car was nice, but outside my budget and the interior was an ugly color. After I remarked that I wasn't interested, he laughed and finally relented. As far as I can tell, if they can't push you to close the day you come in, they aren't interested in dealing with you. My advice, try the dealers on the North end of GR. They seem to be much more relaxed and understanding.

Joel Medina

Oct 24, 2016

This is my 2nd leasing experience with Toyota of GR, specifically with Nick Snyder. He listened to my need and wants, and did an awesome job of hooking me up with what I was looking for without the common pressure you see at dealerships. We were turning in 2 leases and looking to lease 2 new vehicles. He was very much aware of how much I wanted my monthly payment to be, in addition to the models and trim levels we wanted for my car and my wife's car. He was able to come in under my max budget, always being very clear and honest about everything. He answered all my questions promptly and was very direct and helpful throughout the process. Awesome experience.

Robert Clodfelter

Oct 24, 2016

My last visit to Toyota of Grand Rapids, I had a conversation with Joe about a problem with my back bumper. Joe took the time to investigate and handle my concerns. I believe Joe went over & above what is expected of him to satisfy this customer. Thanks so much Joe !!!!

Byrne

Oct 23, 2016

Quick and efficient handling of 25K mile check-up on my 2013 Rav4. Answered list of questions about my extended warranty calming my concerns about required maintenance.

Judith D.

Oct 22, 2016

I have gotten my cars serviced at Toyota of Grand Rapids since 1995. Service has always been above and beyond my expectations! Bruce Diamond is the main reason for this. He goes out of his way to give good service to me and all his customers. I am grateful. Bruce Diamond, you are awesome!!

Pat M

Oct 22, 2016

Recently moved to area and was extremely pleased with the service I received. Ron Jones was pleasant, knowledgeable and very friendly I am very happy that I picked Toyota of Grand Rapids to service my car.

Marie Papciak

Oct 20, 2016

I have been leasing Toyota's here for over twenty years. I live in Lansing and believe me, it's worth the drive to go to Grand Rapids Toyota!

Harold Warner

Oct 19, 2016

Service time of day was good. Was greeted upon arrival. Service was completed in good time. Check out was done quickly. I am very satisfied with the overall experience.

Sofia

Oct 19, 2016

Sean Bier-Hobbs (Assistant Service Manager) of Toyota Grand Rapids did an "excellent" job taking care of my first service (1800 miles), getting ready for winter. It was fast than we thought (car is ready......)! As a new customer, he explained to my husband and I about our car what we need to do next.We are very satisfied for the service that he provided.Toyota Grand Rapids is great! we are blessed. Thank you Sean &Toyota of Grand Rapids!

DW

Oct 17, 2016

Routine oil change and tire rotation. Joe Vandyke keeps things moving! In and out before I had time to finish the magazine I picked up in the waiting area!

Tacoma Tom

Oct 17, 2016

Ben Dekruyter made us feel welcome and communicated every step in our Tacoma repair. Thanks, we will see you again!

Jim

Oct 15, 2016

Nick Snyder was great. He made the buying process easy and time efficient. I told him what I wanted and he delivered.

Jim DeYoung

Oct 15, 2016

I always ask for Ron Jones for my service needs. He has been my service rep at Toyota as well as at Todd Wendel for may years and has always treated me fairly and honestly and I appreciate his knowledge and judgement

Ellen Kisinger-Rothi

Oct 14, 2016

Thanks sot Tara Helmer for making our buying our first Toyota from Grand Rapids Toyota so pleasurable! We are looking forward to our new car!! Thanks so much.

Jan

Oct 14, 2016

Bruce Diamond did a great job checking me in for repair work and explaining what needed to be done. I was so glad that they are open late some evenings since I arrived late afternoon. I needed front and rear brake work. They had all the parts necessary for the repair and finished just at closing time. Very efficient!

Ryan Phillips

Oct 14, 2016

No matter if you going there to buy or have service the experience fantastic. Ben in the service dept is amazing, he works his tail off to take care of you. I've never regretted my purchase of Toyota or having my service work done there.

Traci K

Oct 14, 2016

Bruce Diamond was great! Everything was explained and as quick as could be. It would be nice to have some private lounge/offices for people who need to make business calls while they wait. Kid area could be 1/2 the size and allow for a few offices.

Erin

Oct 12, 2016

Had my Sienna in to check on needed repairs. Brad DeMott checked me and and was very patient with my long list of things I gave him to be checked. He was polite and professional. When everything was finished Vern Hall went over all the fixes they found and options. He was super personable, gave me the good, bad and ugly and I did not feel pressured in any way. I really felt like he was looking out for my best interest. Very happy with my experience...and they have Starbucks coffee in their waiting area!

Diana W

Oct 10, 2016

Arrived for the 150,000 mile oil change, Ben Dekruyter review the list of services my 2005 Prius should also have at this point. We chose some of the items and will do the rest at the next oil change.Ben later came in the waiting area and told me my springs were broken. We discussed the cost and timing of replacing them. So he is ordering the springs and I'm hoping my a schedule will lighten up a little to get this repaired. Ben also informed me about how I can drop off my car and they will drop me off at work. Just might take them up on that service.Thank you for all your help, I'll be back soon!

Bruce Boutet Photography

Oct 7, 2016

Ron Jones was a great help in servicing and answering all my questions about the servicing my 2014 Toyota Highlander. Ron is an excellent example of the knowledgeable professional service that I have always experience in my 17 years as a Toyota of Grand Rapids customer. Thanks Ron for maintaining the excellence in service I have come experience.Bruce Boutet

L. Miller

Oct 7, 2016

Ron Jones met me at the door and took care of everything from there. This was my first experience with the Service Dept. As a customer you are treated as number one.

TChester

Oct 7, 2016

Always appreciate the good service and feedback I receive from Bruce Diamond when I bring my RAV-4 in for inspections!

Sharon Smith

Oct 6, 2016

I was very pleased with all the service and courteous manner that I was given at Toyota on my recent visit for repairs on my Toyota Corolla vehicle.Ben Dekruyter was my client services person.Regards

Ed Hude

Oct 5, 2016

I would like to thank Bruce Diamond and Team for the excellent service that we received at Toyota of Grand Rapids recently. The Staff was friendly and very courteous and professional.That is why we drive from Mason, MI.

Revmom

Oct 5, 2016

Great car! Looking forward to years of driving while saving on the environment!

Brian

Oct 4, 2016

Michael Liggins was great, as were all the other employees at Toyota of Grand Rapids.

linkin64

Oct 4, 2016

We found Nick Snyder to be responsive, accommodating and professional and made our purchase an enjoyable experience

Leila Santos

Oct 3, 2016

I wanted to commend Mr. Ben Dekruyter for his excellent service each time I brought my car in for service. I can always count on Ben's expert advice and for making sure I take good care of my car. He is trustworthy, reliable and is a great asset to Toyota, Grand Rapids. I am confident in how he treats each customer, and I can drive safe knowing my car has been repaired by you guys!

Ron Solmes

Oct 3, 2016

Ben worked hard to help me get the repair done. He got me right in and through the repair process on a timely fashion.

Cindy. Meredith

Oct 1, 2016

Ron Jones was helpful during this visit on my RAV4, September 29, 2016.

phyllis volkers

Oct 1, 2016

Bruce Diamond is always very helpful, patient, and kind. He seems very professional and seems to enjoy his job.

Lon Swartzentruber

Sep 30, 2016

Mike and Chris were awesome to work with. This is the second car that we have purchased from Mike and we enjoyed both experiences. There are so many options to choose from in dealerships and in brands, for us it is Toyota of Grand Rapids! See you both for our next car purchase.

Mrs B

Sep 30, 2016

Routine maintenance resulted in a coolant leak in my car. Ron Jones was very helpful in making sure the problem taken care ASAP. Thank you! Because of the Great Customer Service I will return for future maintenance work.

Beryl Hugen

Sep 29, 2016

Joe VanDyke was excellent! He was very knowledgeable and went the extra mile to resolve my issue.

cori craciunescu

Sep 28, 2016

Thank you again Chris Hammond for the great service done on time. You are the best.Cori CraciunescuLean Manager Autocam GRR

M.Hackworth

Sep 28, 2016

Our new car salesman, Tony Nguyen was very through. He went above & beyond on everything that we wanted. Explained everything on the 2016 Toyota Avalon we bought.

M/M. Hackworth

Sep 28, 2016

Tony Nguyen was our new car salesman. He went above & beyond helping us out.Explained everything about the vehicle we bought, 2016 Toyota Avalon.I would recommend anyone buying a new vehicle to see Tony Nguyen.

Steve Gilman

Sep 28, 2016

Bruce diamond took care of me. Bruce is always very prompt and very courteous. Does a great job making me aware of the other things I should be thinking about regarding my vehicle and repairs, he gets me in and out expediently and accurately, I appreciate Bruce and his the service every time I come in

Gidget

Sep 27, 2016

Ben DeKruyter is an awesome service advisor, along with the rest of the service advisors at Toyota of Grand Rapids. I have never had a bad experience with an advisor or with any maintenance or repair.The only room for improvement would be that they have moved their service scheduling to a call center and there is a long wait time to get through to schedule your service now. I will be using their online app from now on, which is what I think they are wanting us to do now.

SuziA

Sep 26, 2016

Ben Dekruyter was very nice to work with. The work was done quickly. Ben is very personable. Every time we deal with him is a positive experience. He is a gem!

Pamelabc

Sep 23, 2016

Ron Jones is professional and listened to my issue and took the time to find out more information. Thank you, for that. I am a satisfied customer.

Diane

Sep 22, 2016

I bought a used car and Emmy Granderson was a great person to work with. She had great communication skills and a great sense of humor. She went out of her way to make sure we were taken care of in every area of the sale, and I enjoyed the time we spent there while purchasing the car. My elderly mother was there with me and she made sure that my mother was well taken care of too, which meant a lot to me. I will happily recommend this dealership to anyone I know interested in buying a new or used car.

Mary RAV4 fan

Sep 22, 2016

While I have driven Camrys for many years, this was the first time I was purchasing a new car by myself. Tara Helmer listened carefully to my list of what I wanted in a car. She showed me a number of options in both new and used vehicles. She knew the details and the pros and cons of every car she showed me. I never felt rushed or pushed into buying a particular car. All the transaction details and vehicle prep details were promptly handled. At delivery she reviewed with me all the features of the car and made sure that all my questions were answered. If you need a new or used car, I highly recommend Tara. She is a knowledgeable, efficient professional.

BJ

Sep 21, 2016

Our salesman, Paul Gruber, was a great guy with whom to work. He was knowledgeable and could answer all of our question because he really knows his product. He was prompt in answering our calls and just really easy with whom to work. There was never any pressure put upon us. We appreciated that! We would highly recommend Toyota of Grand Rapids.

Robeu

Sep 21, 2016

Bruce Diamond was very courteous and help full. He analyzed the problem and explained it very clearly. I was very happy with everything on this visit.

Rick K

Sep 20, 2016

I have never had such a wonderful experience with a dealership. Bruce Diamond was with the vehicle and what needed to be done for it's 10K check up the whole while. From a pleasant check in to called in the quiet room it was all good.Thanks for making this experience an absolute pleasure.

KS Harton

Sep 15, 2016

The gentlemen in the service area are always so nice. Bruce Diamond assisted me this visit. I went for a scheduled oil change and was in and out in no time. I bought my 2010 Corolla there September 2009. Best car ever.

Jared B.

Sep 14, 2016

I would like to congratulate Nick Synder on a well executed used car sale to my wife and I. We looked at vehicles from Philadelphia to Ohio and ended up back here, local. You can't believe a word the other dealers tell you, so you travel that far to look at junk. Before I flew out to Philly to look at vehicle #3 I had spoken with Nick and he said just come on in and take this one for a ride, I thought I could find a better deal. So after searching the nation my bride and I headed in to Nick, we test drove the vehicle and the bride loved it. It is a very clean vehicle with the fewest miles of all we looked at and after just talking with Nick I was happy with the price. The best part is now I won't feel bad about returning to Toyota of Grand Rapids to get service done on my local purchase. Thanks again Nick!

Maria Cooper

Sep 14, 2016

Bruce Diamond did an excellent job. Was very courteous.

Aly

Sep 13, 2016

Shopping and buying process so easy and no pressure. Service department same. No one needs more stress in life and this company helps make it simple.

Mark Gipson

Sep 13, 2016

Frank Turner handled our used car purchase. It was a pleasure to meet him and work with him. He was straight-forward with us and treated us professionally and with genuine dignity.

Holly

Sep 12, 2016

I am leasing a Scion from Toyota. Paul is super helpful and will get you the best deal. He is really helpful even after the sale!! Awesome car and best price hands down

Darlene

Sep 11, 2016

Service Rep. "Bruce Diamond" really personalizes his work. He is thorough, friendly and kind. I really appreciated his updates on the progress of my car repair and making sure it was completely safe before I took it home again. He even gave me a lift to the nearby mall to pass the time. Also kudos to the repair technician Bruce Takens !

Deb

Sep 11, 2016

Bruce and Ron were super helpful as usual when I brought my Yaris in for its checkup. The entire service department is friendly, dependable and does quality work. I would not go any where else!

Chandra

Sep 10, 2016

Last visited on 09.09.2016, vern hall assisted me, fully satisfied.

Cortright

Sep 10, 2016

Ron Jones was so helpful as always! Fast and friendly service Everytime.

CB

Sep 8, 2016

Mike Liggins was honest and was very helpful in finding me exactly what I was looking for in the $ range I set. Would totally refer him to my friends.

Ron

Sep 8, 2016

Bruce handled our maintenance concern in a prompt manner and got us in and out quickly.

Gregg

Sep 7, 2016

Always good honest service. Vern Hall is helpful and informative. All these guys do a great job. I like this place and have for 25 years.

minivanmom

Sep 7, 2016

Kyle Meece was a FANTASTIC person to work with when buying a car from Toyota of GR. He was knowledgeable about the Sienna that we bought! I was impressed; I never expected a 20-something to know all the ins-and-outs of minivan!!!! But he did and I would highly recommend him if you are looking to buy a new (or used) Toyota!

Buzzard

Sep 6, 2016

Regular maintenance service on my Prius. Always helpful. Informative and helpful answers to my inquiries. No complaints !

Matt

Sep 1, 2016

Purchased several vehicles and have them all serviced at this location. Service department has especially been helpful and professional. Bruce Diamond has helped me on several occasions and has been outstanding. Will continue to buy and service vehicles here.

Steve

Sep 1, 2016

I would highly recommend Tara Helmer to any person looking to purchase a vehicle (new or used). Tara is a person who will work with you to find what's best for you in both vehicle and budget. I made sure to stay with the Toyota of Grand Rapids family simply because of her.

Jim S

Aug 31, 2016

Excellent service, great explanation of work required and results, such as tire and brake pads current condition. Work completion quicker than estimated. Extremely pleased with Ron Jones' pleasantness and thoroughness.

Swooped in and bought a HL

Aug 30, 2016

Salesman was okay, but the service was over the top of expectations. Vern Hall understands the needs of the customers very well.

Pete M

Aug 29, 2016

Ben Dekruyter in the service department was great, and took the time to explain all of the options to us.

NC

Aug 28, 2016

Top notch service, as always, from Ben DeKruyter at Toyota of Grand Rapids. I have taken my car in for scheduled maintenance every 6 months, for 4 years, and have never left feeling pushed into something I don't need. The service and the facilities blow everywhere else out of the water. I live a half mile from Kool, but will gladly drive the extra few miles to get work done at Toyota of Grand Rapids.

JanineR

Aug 27, 2016

Since purchasing my 2013 FJ Cruiser I have worked with Ben Dekruyter at Toyota Scion Grand Rapids, MI. Always a pleasant no-pressure experience. Ben is both respectful and responsive. I have built up a trust in this dealership based upon my interactions with Ben. Do yourself a favor and ask for Ben when you call in to schedule service.

Virendra K. Das

Aug 27, 2016

Very pleased and satisfied with the service. Ben Dekryuter was very helpful and personable . He did a great job

sudhish mishra

Aug 25, 2016

I took my car for service and found the facility and service excellent. I was attended by Vern Hall, who was very courteous and informative regarding my car. I strongly recommend this facility

Russ

Aug 24, 2016

Bruce applied coupons to the cost of the repairs, making it far less than the quoted expense.

Thurman martin

Aug 24, 2016

Just hit 442k on my 2001 Toyota Sequoia!! Had another good experience on my recent service oil change!! All my service has been done at Toyota of Grand Rapids since my new car purchase I credit them and the quality Toyota product for the longevity of my truck!!

Dennis Johnson

Aug 23, 2016

Vern Hall is my Service Advisor and as has always been the case he took great care of me. I highly recommend Vern and Toyota of Grand Rapids ! They will take great care of you !

Sandy

Aug 22, 2016

I want to thank Tara Helmer for the great job she did for us when looking for our new Prius! She is friendly and down to earth, knowledgeable and willing to take the time to make sure our questions were answered, as well as finding the car and options that best suited our needs - well done!

Dan W

Aug 20, 2016

Ron Jones Rocks. Every time I go in for my basic service on my 2010 Rav4, Ron is helpful. He listens. He gives advice. And, the thing that he does that is highly appreciated is he gives you an estimate of how much time a job will take and if he cannot meet the estimated time, he will let you know. Of course, he always estimates it on time. He is thorough and he never will pressure you to do a service unless it is needed. That is also highly appreciated.

Alban Statovci

Aug 19, 2016

Bruce Diamond did an excellent job with my regular maintenance service on my Yaris, he's been helping me lately on my Toyota Yaris and i'm very happy to have an agent like Bruce

Keith & Isabel

Aug 19, 2016

When we needed to replace of Toyota Venza we went to Al (Alfred S. Luke,) who had previously helped us to purchase our Venza. We went back to Al because he is a very knowledgeable salesperson of the different models "Toyota of Grand Rapids" carries. Al is very professional and dedicated to his clients, he helped us to make an informed decision when buying our 4Runner Limited Edition. Al patiently took the time to explain all the 4Runners features and showed us 4Runners in different colors and also a highlander because we were not sure which color and even which model to choose. He took the time to explained to us all the cars features, similarities and differences, and he also explained different financial options. We will continue to come back to Toyota of Grand Rapids when we need a vehicle because Al is professional, honest and friendly, and always provides us with all the needed information to choose the right car for our family.

Marni

Aug 19, 2016

I had a great experience as always. Vern Hall was very polite, kind and professional. Highly recommend!

Carl Copp

Aug 17, 2016

Ron Jones did an excellent job with our first maintenance service on our new Prius. He got me right in, modified the service plan to include an oil change, and got it all done in less than an hour.

Cris Hammond (repai) Vern Hall (customer service), Tim Davis (Salesman)

Aug 17, 2016

Monday Aug 15, 2016, I went to Toyota of GR 28th st Grand Rapids. Mr. Vern Hall was helping me to ask Cris Hammod to clean my new Toyota Camry (trunk & door side) from the excess of anti rust coating few months ago. Cris did a great job, it looks clean ,shiny. Vern called me that the card was ready to pick up. Thank you Toyota ! Your service is Five star class, great & fast !

Jean from Ada

Aug 17, 2016

Ron Jones was extremely helpful and courteous. His communication skills are "top notch". Ron has been involved in previous service repairs on my Toyota 4 runner. He is always honest, kind and helpful. He is truly a blessing ! Thanks Ron!

Joe

Aug 16, 2016

Sean Bier-Hobbs wrote me up and saw me through every step of the way. This is a fabulous dealership. Spotless, lively, professional and dedicated to excellence. Sean fits each of those adjectives too.

Sandra Jones

Aug 15, 2016

Ben was not initially available when I came in with my TC for service last Fri. One of the other service tech's Shawn, was quick to get my information so I was not inconvenienced. He did advise me when my vehicle was ready, Ben would give me the summary regarding the condition of my car. Ben (and the service team in general)always make me feel like a friend, not just a customer. We shared some personal pleasantries initially and then got down to the mechanics. We talked about some cosmetic concerns I'm having with a rubber seal on the inside frame of the window. Ben made a couple of suggestions(some I had considered for a quick fix) and I was on my way! Ben is a Rock Star in my book and Toyota and all their "Friends" are Blessed to have him! Just as an aside, I miss the option to have a cappuccino while I wait!! :)

Chandra

Aug 14, 2016

Last time I have gone there for repair service, Vern hall assisted me, perfect job

CarloD

Aug 13, 2016

Ron Jones is the man to go to for repairs. Honest and extremely helpful every step of the way

Denny

Aug 13, 2016

Vern Hall was most helpful in scheduling appointment at my convenience. He also pointed out other service considerations based on Toyota recommended schedules. He has done this in the past and it has paid off in avoidance of mechanical breakdowns

JohnD

Aug 13, 2016

Our Service Advisor, Brad Demott, did a great job with my 100,000 mile service.

Camry for Life

Aug 12, 2016

I bought my Toyota Camry 2 years ago. The entire staff has been amazing. For my last service, Ben DeKruyter did a great job.I have enjoyed driving my Camry, and I will continue to use the service department at the dealership, because of the great customer service, ease of scheduling and quality work.

Regina Trann

Aug 12, 2016

Sean Bier-Hobbs and Rob Blanchard completed all necessary service and recall issues required. All was completed in the time promised.Awesome gentlemen!Thanks bunches,Regina

Dennis T

Aug 11, 2016

Been having my Toyota serviced since 2002 at Toyota of grand Rapids. Sign in is timely and highly efficient in keeping your car up to date on service needed. Tech do good job on service and repair in timely manner and is right the first time. All service advisors are knowledgeable and helpful. Recently I have been helped by Bruce diamond. He has gone the extra mile in explaining problems and best way to correct them. In the past he has offered us his car because there were no loners available.

Mdgordon

Aug 11, 2016

I had an overall great experience here working with Frank Turner. He was knowledgeable and friendly, willing to show me a variety of vehicles and models until I found the one that best fit my needs. I would definitely recommend this dealership and Frank to a friend!

Carl Pinard

Aug 10, 2016

Bruce Diamond impresses me as a very efficient, knowledgeable service person, and above all honest. My repair and service resulted in a better performing vehicle. I couldn't ask for anything better.

M Thrall

Aug 10, 2016

Thanks Ben Dekruyter, for your assistance. We are all set now and feel the care is very safe to drive.

MdRigs

Aug 10, 2016

Great job overall Vern Hall! Very friendly to my niece and I!

A and S

Aug 8, 2016

Thanks, Ron Jones and team, for your friendly and efficient service.

1st Time Car Owner

Aug 4, 2016

Tooling around town in my new-to-me Corolla = fun! Thanks Al Luke for helping me find this great car/great deal.

Caroline R

Aug 3, 2016

Ben Dekruyter is the best in the service department! He always keeps you informed, never recommends work that isnt needed and is super helpful. He's the main reason I go to Toyota for service - I know I can trust my car with him!

Drean

Aug 3, 2016

Ben was efficient in getting my car serviced. I waited during my oil change and he was great during the process.

Roger Faber

Aug 2, 2016

I was a few minutes early for a appointment but Brad Demott processed me in right away and pointed out where the waiting room, coffee, etc. were. The facility is very clean and all employees that I had contact with curtious and helpful.

Johnathan Bascom

Jul 26, 2016

Ben Dekruyter is a real asset to the service department. He demonstrates an authentic interest in whatever issue prompted my coming in and remains patient with customer questions.

Eric S.

Jul 24, 2016

I purchased a new Sienna from this dealership. I got a great deal on the exact van I wanted. They even drove to Chicago to get it from another dealership. The sales staff was very organized, knowledgeable and courteous. I would definitely recommend this dealership to friends and family and will buy from them again.

Chloe

Jul 23, 2016

Bruce Diamond is awesome, he made sure I understood what was wrong with my car and the repairs it required. I will be requesting him from now on when I go back.

Rick

Jul 21, 2016

Everything was completed as agreed to. Rust proofed, and paint protection. Plus had it done early. I'm impressed.

Shelly

Jul 21, 2016

Need a cookie maker but other than that. Our service is always awesome with Ben!

Judith D.

Jul 18, 2016

As always, Bruce Diamond was very helpful. He explains the repairs and answers all questions honestly. Thank you, again, Bruce Diamond!

Gabe

Jul 14, 2016

I brought my newly purchased vehicle in for its first service at this location and I was very impressed. Vern Hall was my advisor and he was very polite and respectful. The waiting room is very clean and pleasant. I'm very happy I chose this dealership in purchasing and will continue getting my vehicle serviced there for years to come.

GB Beeps

Jul 12, 2016

Best Toyota Dealership in West Michigan. Bruce Diamond makes it all happen as a Service Writer and Maintenance Rep. His extensive knowledge of Toyota products makes it easy for a customers to explain his or her reason for a regular maintenance or an unscheduled maintenance visit. To Bruce and to all the maintenance Staff at the Dealership, Great job!

Kathryn J Hurd

Jul 12, 2016

Vern Hall always does a good job taking care of my car.

Rick

Jul 8, 2016

I had very personal attention from start to finished sale. Darren Harrold walked me through the process and advised me what to do to be able to hold "our" Camry. Upon test drive, he answered all our questions and we went forward to completion of the sale. I'm very pleased with the Camry and Toyota of Grand Rapids. I look forward to future business with them.

Linda

Jul 7, 2016

Ron Jones worked with me until my issue was completed. He was very respectful of my time and I'm very pleased now that the repair is complete.

Manuel Sigaran

Jul 7, 2016

Bruce Diamond was very helpful with the service required for my 2009 Toyota Venza. I have always received exceptional help and support from Bruce Diamond at Toyota of Grand Rapids.

Joseph Williams

Jul 5, 2016

My 03 highlander was overdue for service. Vern Hall took care of me and made sure my experience at Grand Rapids Toyota was as pleasant as possible. My wife and I have purchased 3 vehicles from here.

Wes W.

Jul 3, 2016

Bruce Diamond was very helpful in identifying service issues with my [06 Sienna. He worked with me to make the necessary repairs and was able to help me in deciding how to address current service needs as well as ones to be aware of for the future. I have always received exceptional help and support from Toyota of Grand Rapids.

Rebecca

Jul 1, 2016

Tara Helmer was a joy to work with. When I first met with her, she was friendly and informative. When I was finally ready to actually buy a car, I emailed to a few dealerships in the area, and Tara was the only one who answered with the information I actually requested. She's been great to work with!

Tiffany

Jul 1, 2016

Service is top notch so is Ron Jones, they make your service experience great.

Joan Sundsmo

Jun 30, 2016

Ben Dekruyter did an excellent job taking care of me.

Sue M

Jun 30, 2016

I had a 2008 Toyota Corolla that I've been very pleased with. I did all my service work at this dealer. I just traded up to a 2013 Corolla LE with the help of Darren Harrold.He patiently spent a lot of time helping me find the best car for me and then helped me with new features on the car like the Bluetooth. Very good experience.

Lloyd B.

Jun 29, 2016

Ben Dekruyter has been my Service Advisor since 2009. Over the years I have gained much respect and trust for Ben when he advises me on what service is required for my 2006 Sienna. He is sensitive to my pocketbook limitations and not pushy when I decline a recommended service. Ben is a valuable asset to Toyota. Keep up the good work Ben.

Satisfied

Jun 29, 2016

Thanks to Mike Liggins at Toyota of Grand Rapids for doing everything he could to assist us in purchasing the certified vehicle we had spotted on their website. He even took care of a few details we requested. He got us the vehicle the same day we stopped in for the test drive, so we didn't have to come back at a later date to pick it up.

Toyota man

Jun 29, 2016

If you have the need for service on your vehicle go see Ben Dekruyter in the Service Dept. Ben is without question the best service partner I've ever worked with. He is resourceful and always works with you to find the best solution. I recommend him to everyone.

Living-the-dream........ljw

Jun 28, 2016

How long can it last Chad Dekkinga, Brad Demott, and Robert Hinbern??? Service oriented people who treat you and your Prius like you're special. A car that runs like a dream. Gas mileage that is wonderful [I feel like I've been cheated if I get less than 50 miles to the gallon but almost NEVER get less than 45 which isn't bad : ). But then my dad said I was an overachiever and so I expect more from my car AND my vehicle support.] This is my third visit (my car gets a lot of in and out-of-state road time with the excellent gas mileage) I have to say that I'm VERY IMPRESSED.Again, HOW LONG CAN THIS SPECTACULAR HONEYMOON LAST?????? Thank you all so much! Keep up the exceptional work.

Rosemary P

Jun 27, 2016

I have a Toyota Corolla for 10 years which I purchased from this Dealer, I have been more than pleased with the service that I received and the satisfaction to say that I had never had any problems with my car. I am a single mother of three little boys and I was afraid to have a car that would create lots of challenges for me, especially on winter time. I have never been so satisfied with the quality of my car and the service they I received from Toyota and their representative. Thank you!

James and Bette

Jun 22, 2016

This was my first experience purchasing a Toyota from Al Luke. He's extremely professional and makes buying a car a pleasure. It's very evident that his concern is complete customer satisfaction. Toyota is a great car to begin with, and working with Al was like working with a trusted friend. When our other car needs replacing, Al's phone will be ringing.

E & B Hude

Jun 21, 2016

Vern Hall took care of our service needs. Very professional and made us feel appreciated and not just a number. Thank you. That's why we make the drive to this dealer.

Anonymous

Jun 19, 2016

Cris Hammond performed excellent service on the maintenance for the Toyota.

Diane

Jun 18, 2016

Ben is always very attentive and makes sure every detail is taken care of when servicing my car. He thoroughly explains any needed work before I authorize it, and then goes over the work with me when I pick up my car. He's always very friendly and professional.

Peter

Jun 18, 2016

I was very happy with the service I received at this dealership working with the service specialist Ben DeKryger. The service received this year was excellent.

LOVE MY NEW CAMRY

Jun 17, 2016

I recently purchased a 2016 Camry XSE V6. The customer service was low pressure and I was able to test drive and purchase the car the same day. Paul Gruber assisted me and was a very nice man and helpful. I highly recommend their website to search for new cars. I was able to find a Camry that had all the features I was looking for except auto-start. They took care of this the next day. I was even able to locate the color I wanted. This is the 2nd Toyota I have purchased from them and plan on buying more cars from them.

Bev G.

Jun 15, 2016

Bruce Diamond did a great job in taking care of my car for its oil change.

RayJ

Jun 15, 2016

I went in for my 80,000 mile service on my Tundra. The service rep told me that I needed to get the reccomended complete service which instead of $59 for the 80,000 mile service it was $1,145 for everything. I could not believe it but since I want this truck to last me for years to come, I hesintaely went along with it. Three and one half hours latter my truck was ready. About two hours in, another service rep , Ron Jones came to me ,apologized for the delay and offered to loan me a car if I wanted to leave for a while. I politely refused the offer and one hour later, mr Jones came and told me my truck was ready. Ron Jones was very apologetic and even offered a free car wash. As I drove away I could not help but think that the original service rep who wrote me up must have been too embarrassed for both the overall price and the delay. I will be dealing with Ron Jones from now own.

Roger Ellis, college professor

Jun 15, 2016

Although I was delayed 45 minutes in arriving for my appointment, the service staff was able to accommodate me. They performed the 10K maintenance work quickly & efficiently. We've been using this dealership for a decade, for sales & service, and we've never been disappointed in their friendliness, dependability, &customer service.

Judith D.

Jun 14, 2016

My most recent appointment at Toyota Scion of Grand Rapids was once again an excellent experience. Good service, convenience, comfortable waiting area! Worked with Bruce Diamond who is the best! Answers all questions honestly, sets up convenient appointments and always goes the extra mile. Thank you!

Rick and Sue

Jun 14, 2016

I returned to Toyota of Grand Rapids to have paint sealant applied and have the Prius undercoated. I made the appointment with Joe VanDyke when we purchased the Prius and returned this past Monday to have the services performed. The job took less time than expected which was a pleasant surprise and Joe called to let me know we could pick up the car as soon as it was finished. The Prius was returned to us in very clean condition with plastic floor mats to protect our floors. So far we are very pleased with our purchase and the service work. Keep it up Toyota of GR!! Thanks to all.

Jon Golliher

Jun 11, 2016

I had been watching the internet for a very specific used sports car for about a week. I found one and it was sold while I was making my mind up. Then within a couple days the same kind of car with all of the same details that I wanted appeared on the website with pictures not available yet. I returned a note saying that I might have some interest but had to see pictures before driving 400 miles to see the car. The next day on Sunday, his day off, Darren Harrold called and offered to help. I asked about dents, dings, nicks or scratches and general condition. He said he'd check for me and also send me some pictures. He sent some pictures and also said he only saw one small scratch on the hood. After more pictures and more assurances how nice the car was, he agreed to hold it for my wife and I until we could come the 400 miles to see and drive it......and purchase it. He had us on the road on Tuesday before it made it on the lot on Wednesday when we officially bought it. So much extra effort by Darren! I almost wrote "super salesman" here but I never felt that. He was just doing anything he could to sincerely help us buy what we were looking for. There should be a "Most Sincere Salesman award" for his desk in my opinion. I truly felt I could take his word to the bank. Thanks so much Darren Harrold and Toyota of Grand Rapids!

JWV

Jun 10, 2016

I think a lot of Bruce Diamond. He is friendly , knowledgeable, and does not pressure you into getting a certain repair done. I ask for him every time I make my appointment. I have been coming to Toyota of Grand Rapids since August 2, 2007.

Samantha Flowers

Jun 5, 2016

I am overall pleased with the friendly service provided by the Reps at toyota. Ben Dekruyter who was my service tech was very polite, friendly and reassuring on my concerns with my brakes.

SofiaJohn

Jun 3, 2016

Tim Davis (Toyota of Grand Rapids) is an excellent customer service. As a first time buyer (new Toyota), my husband and I did not know a lot about new Toyota Camry 2016. Tim explained to us very detail about the car (the safeness , the economical/cost less in maintenance, the after sales service from Toyota). Tim even spent extra time showing how to use buttons/keys in the car, connecting car through Bluetooth with my phone, and did a test drive. He brought us to Toyota building tour, so we knows about the Toyota services. Finally after spending 2 hours time, we decided to buy Toyota Camry (It's a good car). Tim is very helpful and courteous ! He even said that we can ask him at any time in the future if we have any questions. He brings good reputation (customer care) of Toyota of Grand Rapids. We also feel proud to be a part of Toyota of Grand Rapids customers (even my husband's family are part of General Motor's & Ford families). My husband's father worked for Ford Company and his brother worked for GM. Thank you to Tim & Toyota of Grand Rapids !

Cascade Sal

Jun 2, 2016

Need to give Ben high praise for his great service recently. He was a joy to work with and made sure a special request was fulfilled dealing with checking items on my Camry. I'll continue to set my appointments with Ben when I visit the dealership. The facilities are always clean and cozy, as well. The addition of the Starbucks machine is wonderful. Nice touch!

Jimmer (Jimmy's world)

Jun 1, 2016

If Trey Yarborough was a word in the dictionary it would say Respectful, listens and honest. Thanks Trey for working AGAIN with us! The Vanden Bergs

Ronalpat

May 28, 2016

West Michigan is very privileged to have Toyota of Grand Rapids in the area. We were greeted by employees that were warm and friendly. Our sales person, Paul Gruber, was extremely knowledgeable when dealing with the RAV4 SE. Paul went to bat for us and got us a great deal. We are so pleased with the quality and performance of our new 2016 electric storm blue Rave 4 SE.

2016

May 27, 2016

Wonderful, service. Frank Tuner is the person I'd recommend going to when buying a car from Toyota. Very friendly, and puts 100% into his customers making sure that they are well taken care of. He makes suggestions on what is the better deal and leaves the ultimate decisions in your hands. He gives all of the information that he can provide you in very great details and is very patient when the customer does not understand something. Having a mother with Vietnamese as her primary language, its a bit time consuming to get her all of the information that she asks for, with that Frank is incredible accommodating with her. We appreciate all of the time that he puts in with us, especially with my mother and made sure that we were happy with our service.

Sue

May 27, 2016

This is our 4th Toyota that we have bought from Al Luke. Top notch dealership all around. Lifetime $9.99 oil changes keep us coming in small maintenance. Only wish that they offered free tire rotation- we then would not have to make an extra stop to discount for the rotation and new tires. Bruce Diamond and Ben in Service take the time to explain what we may need on our cars.

Judith Gleco

May 26, 2016

Ben Dekruyter always provides me with great personalized service each and every time I make an appointment to have my car serviced. Ben is very knowledgeable about toyota products and takes time to explain all repairs and cost. I keep returning to Toyota of Grand Rapids for the quality of service.

Dominik Edak

May 25, 2016

I recently brought in my car for service and I am very pleased with the service I received. The service I received from Bruce Diamond is top notch, to the point that I always go to him whenever I need to take my vehicle in. The facility is inviting, the Starbucks coffee is a great addition and the overall experience is great. In the future when I go to trade in my Toyota, I will stick with the brand, not only for the reliable cars, but also for the complete service experience. I highly recommend this place and Mr. Bruce Diamond. He truly honors that last name of his.

Melia Smith

May 25, 2016

I came for an oil change and fuel door lever repair. Those items were completed to my satisfaction. I also asked for one of my key fobs to be reset. I discovered It still does not work.

Michigan Joe

May 22, 2016

Bruce Diamond and the rest of the service staff were truly helpful and understanding with an issue I had with my Scion. I was worried that since Scion is being discontinued I might get less than stellar service but instead, both the dealership and Toyota responded very responsibly to my concern. Thanks! Joe

2004 Tundra

May 21, 2016

My service advisor, Bruce Diamond, was excellent. The repairs were done as promised and for the quoted price.

Janep

May 21, 2016

Always a good experience here. Bruce is great. Fast convenient kind and considerate. Thank you

mapa

May 20, 2016

Nicholas Snyder our sales rep. did an outstanding job for us. This is the third new Toyota we've purchased from this dealership. Always the best.

Paul

May 19, 2016

My service experience with excellent with Ron Jones. Ron explained the service suggested for my vehicle.

Dorothea

May 18, 2016

Ben DeKruyter has been my service agent for quite some time. He is ALWAYS helpful, friendly, knows what I need and helps with me with simple questions quickly. I have never had him try to sell me services that weren't needed, he is low pressure but gets the job done and my car is always in top notch condition as a result. Can't recommend him and this dealership for service more highly.

Dennis Johnson

May 17, 2016

I had my FJ in for service Satuday May 14 and was helped by Vern Hall and he did an outstanding job for me ! I would never hesitate to contact him because he always does a superb job

B. Schroeder

May 16, 2016

Bruce Diamond was very personable and efficient. He had my car inspected, the work performed and out the door in less than on hour.

Todd

May 16, 2016

Bruce Diamond is always very helpful. I would highly recommend using Toyota for any service repair.

Bruce Davis

May 14, 2016

Haven't bought a new car in over 35 years. Since retiring we have spent a lot of time out of the country and have not had a need to have a car. Renting cars is getting pretty expensive so we started looking at buying brand new or leasing. Leasing definitely turned out to be cheaper than buying. Went to two year leasing because of our traveling and liked the fact that I should not have to pay for anything other than gas and the lease. Kyle Meece was very professional and answered all of our questions. The one he couldn't answer he found out. Nothing was hidden from us, everything was up front. The whole leasing process was quick and thorough.

Kirt O.

May 14, 2016

Even before Ben Dekryter was my service manager, he was always helpful and friendly when I was there. After getting Ben as my main service manger, I don't believe I will ever run across a better one. Ben is always on top of his game; helping me accommodate my schedule, communicating all of my service needs to me and always offering suggestions on what he thinks are the best options, not just the most exciting expensive ones. Ben is truly awesome and I have always had the best experiences at this dealership and have said that for many years.

Ponthep

May 14, 2016

Bruce Diamond is very helpful in looking into the problem and suggesting a solution. Thank you.

Prius Lovers

May 13, 2016

We have always received excellent service from Ben Dekrueter at this dealership. The service and repairs have consistently been done in a timely manner. We plan to get our THIRD Prius from you later this Spring!

chen, lihua

May 11, 2016

Bruce Diamond did a good job, nice and patient ...

Gimpy

May 11, 2016

I am always pleased with the service I receive at Toyota of Grand Rapids. I was actually checked in and out by different people.At check in they looked for possible recalls as well as for things that needed to be done. Although I didn't time it, service seemed to be quite fast. When I called for my appt., I was asked many questions that I didn't feel were that necessary to set an appt. after I had told them what I wanted. Vern Hall checked me out, and he was very pleasant. It was a miserable day outside, and he had someone go outside and back my car into the garage to spare me getting out in the elements. I was very pleased with his service.

Chuck Goedken

May 10, 2016

I've been concerned with an oil leak problem, and Ben was very helpful in getting this diagnosed for me . I did not even have an appointment ahead of time and just like so many times before Ben has found a way to fit me in to his very busy schedule. I did not want to have the vehicle serviced at that time because my wife had an appointment she needed to get to.

Kathy T.

May 4, 2016

I made an appointment for a 60,000 mile maintenance. After checking my records, Ben DeKruiter informed me that the maintenance service had been done at my last oil change and all I needed was to have the tires rotated. I had already had that done. I like this dealership service department and especially Mr. DeKriuter because they do good work. More importantly, I can trust them not to take advantage of me. This is very important to me. They could have gone ahead and redone the maintenance service with me none the wiser, but they did not choose to do that thus saving me money and reinforcing my trust. --Kathleen Teunis

Bob

May 3, 2016

I've been dealing with Bruce Diamond for years and I always receive the utmost respect from him. My 2007 Camry was taken in for service yesterday. With 90,000+ miles, certain things are recommended. Bruce always explains my options and the pros and cons of the recommended items. He understands budget constraints come into play and never tries to pressure me into anything. Bruce is a professional. Bob Mercer

Margaret H

May 3, 2016

Excellent job. Brad kept me informed of the progress on the service to my car. Brad Demott was my advisor and Jonathan B was my service technician

Steve B

May 2, 2016

I worked with Ben Dekruyter and he was very helpful. Explained what he would do, and did exactly that. No surprises. Very helpful.

Jason D.

May 1, 2016

Petr Strakos did a wonderful job taking care of us in the purchase of our vehicle. He gets an A+ in customer service.

MS

May 1, 2016

Vern Hall, knows how to take care of the customer. He asks the right questions, explains everything up front and follows through with his commitments.

cash

Apr 30, 2016

I Jim Cash, would like to thank Tara Helmer for making me and my wife's car buying experiences (because she sold us 2 cars in two days) extra special. Everything was excellent and i highly recommend Tara for your sales person. Thanx again. Jim

James E. Fox

Apr 30, 2016

TREY YARBOROUGH did an excellent job taking us through the process of purchasing our Avalon LTD.

R. King

Apr 30, 2016

Bruce Diamond did a great job organizing my service appointment. It was through and timely. I had the oil changed and a tire rotation.

James Reiffer

Apr 29, 2016

I leased a 2016 Prius. Nick Snyder was the salesperson. Nick was friendly and helpful in answering my questions. If he did know the answer, he made work of finding someone who did. All of my questions and concerns were handled in a timely, professional manner. I would recommend Toyota of Grand Rapids in general and Nick Snyder in particular to anyone who asked.

Dr. D

Apr 28, 2016

I have purchased 4 cars from this dealership and keep going back. They re always wiling to work with me and take the time to listen. If you are thinking about a Toyota, give them a chance as the sale is only the beginning, the service is great too!

John haga

Apr 28, 2016

Ben dekruyter was great!!!!! He was right on top.of things and coordinated it very well.

MrPete

Apr 28, 2016

Ron Jones was excellent and professional in handling my repairs as was the mechanic!

Ray Chester

Apr 27, 2016

I have worked with Vern Hall on a couple occasions to have repairs done on our 2001 Camry that my son drives. Vern has always been courteous and helpful with questions.and communicates promptly. I do not like repairs or the cost so dealing with Vern does take some of the sting out. Just as a side note I do think you guys are very expensive! Other than that I have always received prompt attention and you do what you say you will do when you say you will do it. That is a culture and character thing and something I have come to hold in the highest regard.

Ridersandi

Apr 22, 2016

Received prompt service at 7:30am by Ben and was taken by dale to my job by 8:00am. I was notified car was done in an hour :) hassle free service ...thanks again!

Virginia Steele

Apr 22, 2016

Very satisfied with Ben Dekryter for servicing my car!

Gordon Sweers

Apr 21, 2016

I visited GR Toyota on 3/16/16 due to a recall on my recently purchased 2015 Camry. I was a little put out that this would happen, since I have a history of excellent experience with my Toyota automobiles. There was also some problem about the time factor and the ordering of parts, which further exacerbated my attitude. The Service Advisor, Sean Bier-Hobbs, was very professional and kind in helping me to regain a better attitude. He was not responsible for any of this inconvenience, and did a really good job of deflecting my anger and reestablishing GR Toyota in my good graces. He is a very fine, and important member of your Service Staff.I have purchased four new Toyota automobiles from GR Toyota, and any kind of stress or problem have been virtually nonexistent.

EdAk

Apr 20, 2016

Ladies and gentlemen remember this name: Bruce Diamond. I have been getting outstanding service from this dealer for 11 years, but Bruce is a cut above the rest. That's a lot to say for a place where only outstanding people work. The brand really goes out of the way to keep customers happy. This review is proof of that.

remodel addict

Apr 20, 2016

We are really enjoying our new (to us) Highlander. Thanks to Kyle Meece for making the whole purchase process pretty painless. He even stayed a full hour after closing on a Saturday night to allow me time to test drive several vehicles. He was also spent a lot of time explaining how all the great features of our car work, much appreciated.

Tom from Up North

Apr 20, 2016

Bought a new 2016 Tundra and Darren, my sales associate, did a wonderful job. A very active dealership with high volume, and it shows in that they are flexible and focused on customer satisfaction. The vehicle I selected had no keys, then they could not get new keys re-coded, but the sales manager stepped in and offered a loaner car so I could get home that day. Picked up the vehicle the next day and everything was taken care of. I would definitely recommend this dealership, and especially Darren!

Joanieb

Apr 17, 2016

Ron Jones is a great service adviser and always steers me in the right direction. He does not suggest too much, just what he really feels my car needs for top running. Thanks Ron!

Katie U Grand Rapids

Apr 15, 2016

We had a normal oil change and tire rotation at Toyota Grand Rapids. The entire process was excellent from making the appointment to pickup of our car. Vern Hall was our service consultant and was very helpful and informative.

Todd Graham

Apr 13, 2016

Darren Harold was an excellent sales person. He was very helpful answering any questions and a no pressure sales environment. Thank you for a great experience.

Beverly Houck

Apr 10, 2016

I would go no where else. I am 68 years old and have service at other dealers. I will not go anywhere else. Ben Dekruyter was outstanding, he answered all my problems. My steering wheel lock up was one. He took the time to figure out why, I have had a hip replacement and would grab the steering wheel to pull in and out of the car, result is lock up. Sincerely Beverly Houck

Jayne

Apr 10, 2016

Great car buying experience with Nick Snyder!! Thanks

Michael Castillo

Apr 9, 2016

Great thanks Bruce Diamon for his diligence in researching my warranties and taking care of the matters of preventive maintenance! On an oil change visit.

Carl Pinard

Apr 8, 2016

Service employee Bruce Diamond was very efficient and went the extra mile to resolve the problem with my Sienna. I very much appreciated his honesty in the matter.

Jim V.V.

Apr 8, 2016

Very happy with Ben DeKruyper's service at Toyota of Grand Rapids. They are "Johnny on the spot" from the time I arrive to when my vehicle is completed. Coffee is great and the chairs are comfortable.

Nancy B

Apr 8, 2016

We have been dealing with the service department since 1992. We presently always go to Bruce Diamond who knows who we are and always treats us fairly. Our 2008 model car, purchased in 2007, still runs and pretty much looks like a new car. We are more than satisfied.

Nancy S

Apr 8, 2016

We have been servicing our vehicles at Toyota of Grand Rapids since 1992. We are very happy with the service department, especially Bruce Diamond who is our current go-to man. He knows who we are, sees to the needs of the auto without "gouging" us. We are currently driving a 2008 model vehicle that drives like it's new. Thanks, Bruce. All the fields should read excellent. I just couldn't make it happen.

Nick T.

Apr 8, 2016

Had a great experience at Toyota of 28th! GreAt service, great product, and very accommodating! If you're looking for a car, Tim Davis is the person to talk to!

Bob

Apr 6, 2016

As usual, Ben DeKruyter provided excellent service for my appointment.

Chuck Goedken

Apr 5, 2016

I want to thank Ben Dekruyter fro the excellent service he has provided our car for years and years. He has always come through with squeezing us in on a very tight appointment schedule time and time again. I am a very satisfied customer and would recommend others to him to be their service representative. Thanks again Ben for coming through! Chuck Goedken

Elena VanDrie

Apr 5, 2016

Chris Hammond us great and always helpful. This is my third car w Toyota and has helped me w this car too.

Sue K

Apr 5, 2016

As usual our most recent service experience with Toyota of GR was excellent. The car was taken promptly and was completed at the time promised. a couple of issues were discovered during the multi-point inspection that were taken care of on the spot without extending our wait time. Ron Jones, the service consultant we had, was courteous and helpful.

Ben Penrod

Apr 3, 2016

I purchased my 2012 PriusV new from Toyota of Grand Rapids in Nov. 2011. The service has always been excellent. The people are helpful and always friendly. I have and will continue to recommend Toyota of Grand Rapids to anyone looking for a car. Joe VanDyke recently replaced a headlight. I called and they took the car right away, that's service.

John G

Apr 3, 2016

Bruce Diamond made sure that all my needs were taken care in a timely and precise manner. He did it all with utmost courtesy and professionalism. Great job Bruce and hats off to your team of associates who performed the service repairs!

Marcia Strickland

Apr 2, 2016

Thank you Petr for the the vehicle, your patience, you went above and beyond to sell the Rav4 and I enjoy it! You remembered me when I brought it in for service. Keep up the good work. Thank you Ron Jones for the service, my first oil change, you are a servant with a great attitude.

Michael Grathen

Apr 2, 2016

My water pump failed, snapping my drive belt. It was past 4pm and shop closes at 8pm. Not only did my service rep Ben Dekuyser take my car with no appointment, but rushed it into service for repair. Thinking prior to this that I had to find a ride for the next day, the repair was completed by 6:30pm with enough time for me to go back to work on my 4 to mid shift. Thanks to Ben's prompt courtesy and the excellent work of the technician, it was definitely a five star performance all the way around!

Tom Clement

Apr 2, 2016

Ben was helpful and polite as usual. He advised me of some additional concerns and let me know which ones could wait

Kristy P

Mar 31, 2016

Bruce Diamond was very professional and courteous when assisting me with my appt at the service department recently

stella

Mar 31, 2016

This is my third Toyota from this facility. The first customer service representative I met had a bad attitude. He was very arrogant and defensive. We quickly agreed we could not work together and I requested for another rep. Fortunately I was introduced to Petr Strakos who was very nice to work with. He was very friendly and professional. I will recommend him to anyone I know that wants to buy a car. It sure makes a big difference on who you work with. when you are in the business of working with people like I do the customer somehow is always correct .You should be open to constructive criticism

Toyota of Grand Rapids fan

Mar 31, 2016

I worked with Nick Snyder on the lease for my Corolla. I can't imagine working with a better salesperson! He made the entire process so easy and fast. He went over all of the features with me, showed me how to use them, and told me several times to call him with any questions about settings or whatever I couldn't (or didn't want to take the time to) figure out! He assured me that it would not be an imposition if I had any questions. He walked me through the dealership to show me the service area, the waiting room, the amenities available while waiting for service to be completed (and there are many!), and the parts area. The next day he went above and beyond and called me to see how the first 24 hours with my new car went! Very thoughtful! I will recommend this dealership and Nick to everyone!

Al Luke

Mar 30, 2016

This is my 3rd Toyota that I have brought from Toyota of GR. Al Luke is amazing and so helpful in this process. Chris Hammond in service has always taken great care of my cars.

Sandra Jones

Mar 30, 2016

Bruce Diamond is an EXCELLENT service tech! and one of my fav's. He consistently shows care and concern about the product and me as a customer. He is pro-active and making sure that not only the service needs for the vehicle are met, but shows respect for me as a customer and never dumbs it down and makes me of "what's next". I'm always so happy to see the tech team and they make me feel welcome regardless of whoever is taking care to my car. I feel like Norm from Cheers whenever I walk in; most of the long time associates know by name and not just the TC I drive!

Todd

Mar 30, 2016

I had a great experience at Toyota as always. Bruce Diamond was very helpful and friendly....I needed my headlight replaced and tires rotated/balanced. Thanks Bruce!

Elena Van Drie

Mar 29, 2016

This is my 3rd Toyota that I have purchased from Al Luke. I wouldn't own anything else.

Brandon, salesman, financial manager,repair sales

Mar 28, 2016

I took my car into labor looked at. Service called me with items to be rapaired. I decided to look at used vehicles and ended with a new car lease. Thanks for making the process so easy . Top 100, the browser is not working well

Laurie

Mar 28, 2016

Vern Hall was my service rep this time, and he listened to my concerns, passed them along to the mechanics, and together they fixed the problem.

LaShelle

Mar 26, 2016

I own a 2015 Toyota Rav 4. I'm approaching my 5000 miles so decided to just show up for an oil change. I wasn't sure if I should make an appointment but this was going to be a great test to see how responsive the service department would be. It was very busy at the time but they had me pull in; they told me it would be about 30 minutes and they would have the car back to me; they did a 35 point inspection, 4 tire rotation and check my oil, filled all my fluids and my car all in 20 minutes. I was amazed! I'd like to thank BEN DEKRUYTER for great communication, answered all of my questions and was very kind to me. He scheduled my next 6 month inspection and sent me on my way free of charge. Great experience, pain free, and I was on my way. Thank You Toyota Scion of Grand Rapids and BEN DEKRUYTER!

Brenda

Mar 24, 2016

Brad Demott was my service writer this time around and he is every bit as capable as the others I have had. My car was serviced right on time and completed in a timely fashion so I was back on the road quickly. Grand Rapids Toyota is the place to shop for a car and then keep it running top notch

Thirstt

Mar 24, 2016

I just hit 427,000 miles on my 2001 Toyota Sequioa! I credit not only Toyota motor corporation but also Toyota of Grand Rapids service department.... Ben Dekruyter has been my service advisor for most of my service appoints and has a excellent job! You can always count on them to do the job right the first time.

Madonna

Mar 23, 2016

ALWAYS ~~ superior service, with a smile, and easy on the wallet! Ben DeKruyter is "the BEST". Always has been and always will be. Bruce stepped in to help also, on a very busy day at the service arena. Thanks guys.

Bridget Ms Club77

Mar 20, 2016

Thank You, Thank You, Casey Saad .from the moment I walked into the dealership until I picked up my car. Casey was awesome. He made me feel at ease and he was very patient. It has been a quite some time since I have had a vehicle let alone brand spanking new, He just zoned in on my needs & he even picked out the perfect color :). So if you are thinking about leasing especially a Toyota go see Casey Saad at Toyota Scion of Grand Rapids, Plus the popcorn is great

Lee McLain

Mar 20, 2016

Tony Nguyen is a very good salesman, He made sure that we enjoyed our time. He is very funny. Purchase transaction went very smooth even though I did not have the title of my car with me.

mak

Mar 19, 2016

I have always had my car serviced at Toyota Scion of Grand Rapids. I deal with Ben DeKruyter in the service department. Ben always goes the extra mile in taking time to answer any concerns or questions that I have. I have never been disappointed in any of my service.

Happy Prius owner

Mar 16, 2016

This visit was a routine service appointment - oil change and tire rotation. During the 21 point vehicle inspection they found that a critter had been storing seed in my cabin air filter. They brought it to my attention and cleaned the filter at no charge, since it had been replaced at the last service visit and was still in good condition. everyone that I have dealt with in the service department over the nearly 10 years that I have owned my Prius has been completely professional and friendly.

tk

Mar 14, 2016

This is the first Toyota I have bought.I bought a new Prius and have been very happy with the vehicle. I Had a good experience with the sales person and the dealer ship was very accommodating. I have not had it in yet for servicing but the service area was very clean and modern. Jermey Julian did a very good job in helping us select a vehicle and how to operate it.

Jim DeYoung

Mar 13, 2016

Great service in a timely manner. Nice waiting area with coffee and a quiet place to get some work done. Ron always take good care of me and my car.

Jon

Mar 13, 2016

Brought my Camry in to GR Toyota recently for an oil change. Very impressed with the professionalism of Ben DeKruyter. Enjoyed the experience and working with Ben - top notch service and attitude. A+ Ben. Thank you.

Marty Z

Mar 13, 2016

Bruce Diamond offered corrective options and thoroughly explained the cause and effect reason for my car's maintenance issue. I appreciate his approach and the entire experience. - Marty Z

Kevin

Mar 12, 2016

Ben is always a pleasure to work with when my Toyota needs service. Honest and straight forward advice I can count on!

Paul Sullivan

Mar 12, 2016

Vern Hall was service advisor and very good to work with.

darquez ellis

Mar 10, 2016

Ben Dekruyter provided fantastic customer service while my car was being serviced. He allowed me to take his car while my car was being worked on to help me out in a pinch. He is a true servant.

Dee Ree

Mar 10, 2016

I drove from Lansing to lease a car from Al Luke. Spartan Toyota of Lansing does not have the attentiveness and deals Al presented. Al Luke's professional demeanor and knowledge of Toyota's has made leasing a vehicle an easy choice. His attention to detail has made my experience seamless. Thank you Al Luke!

Happy Mom

Mar 10, 2016

It was my first time at Toyota Scion. Was able to get my daughter's used Toyota Rav4 in within 12 hours! They identified the problem that another shop had been unable to fix for us. Ron Jones kept us up to date on repairs, pick up, etc... in a friendly, timely manner. Couldn't ask for more.

Barb

Mar 9, 2016

Thanks Jeremy Julian for getting us into our new Prius V. It's the right fit for us.

Deb

Mar 9, 2016

I brought my 2013 Yaris in for regular maintenance. Bruce Diamond took care of everything for me quick and efficiently. I purchased my Yaris from Toyota of Grand Rapids as a new car, and it has never been anywhere else for service. The entire service department is A+! As always, I was very happy with my experience there.

Venzaowner

Mar 6, 2016

Toyota of Grand Rapids has been very helpful in the maintenance and repair of my Toyota Venza. Ben Dekruyter in the service department is always so helpful and tries to make things go as fast as possible.

Mp

Mar 3, 2016

Car was in for routine maintenance. Was done in timely manner. Everyone was helpful and friendly. Car was parked inside to accommodate husband's difficulty walking. Cris Hammond was service advisor. Was a good day.

#tripletoyotaowner

Mar 2, 2016

Thank you, Paul Gruber, for helping our family get a new vehicle. We truly appreciate all of your help with such a big decision. You were so professional, patient and willing to work hard for us. Thanks again!!!!

Gerald Miller

Mar 2, 2016

Called Grand Rapids Toyota Service Department and talked to Ron Jones. Informed him of issue with my 2010 Venza. He provided guidance and informed me he was available until 8:00 pm. An AAA representive arrived at my home and help me start the car. Drove to Toyota Service Department and Ron installed a new battery. Service was prompt and thorough.

Kathy

Mar 2, 2016

The service is outstanding. The sales staff is extremely helpful and look out for your car needs. Petr was very informative and pleasant, made buying an auto from him a pleasure.

Estelle

Feb 29, 2016

Sean Bier-Hobbs was my service contractor. Knowledgable, helpful and friendly. The work was performed by Fredy Hernandez and it certainly didn't take as long to complete as I anticipated. The lounge is always pleasant and comfortable so the waiting time was also pleasant. I have been coming here since 2009 and don't expect to do otherwise in the foreseeable future.

Adrienne

Feb 28, 2016

I always work with Ben Dekruyter whenever I bring my call in to the dealership. Always very professional and outstanding customer service. I appreciate the facilities/wireless internet offered at the dealership as it is much easier and convenient for me to bring my car in during the day. Thank you Ben for always suggesting my not pushing maintenance/suggestions for my vehicle. Truly appreciate it.

Gregg

Feb 26, 2016

Vern Hall and the rest of the gang in service are the best. I've used their service department for more than twenty years. They are always helpful, courteous, fair, and friendly. I don't go anywhere else.

Harry K. Jones

Feb 22, 2016

I always leave my car with Bruce Diamond to insure that everything is up to date as needed and I am informed of anything that may need consideration over and above what I may have expected. Having that kind of peace of mind is rare today and, in my case, greatly appreciated! Bruce takes care of my care as though it were his own!

Mummblingme

Feb 22, 2016

Ben Dekruyter took great care of me, reviewed the work, saw that it was well done, and did it all with a sincere and friendly smile. I plan to return for service again.

Regina

Feb 22, 2016

I was greeted with a very cheerful atmosphere within the service department. Vern Hall completed all the necessary information in a timely manner. Dave Dykstra completed all the service to my 2012 Rav4 previously requested. Great Work to all! Thank you Mrs. Daniel Trann

Terry H.

Feb 22, 2016

I really appreciate the smooth flow of the process when getting serviced at Toyota of Grand Rapids. The check-in process is easy. I always feel welcomed. I love the fact that every bit of the Toyota service that's been done to my Prius over the last 230,000 miles is available right on the screen to help the conversation between me and my service guy, Vern Hall. I've come to trust his recommendations completely and it feels good to do business with someone who is looking out for my best interest. I like to wait for my car when possible because the facility is very comfortable and it builds my confidence in the service staff to hear them working with the various customers. Best of all, the service is keeping my Prius in tip top shape (sorry sales staff; not likely to be a new car customer any time soon).

Football fan

Feb 20, 2016

We had a great experience at Toyota of Grand Rapids. We shopped for a used Suv and we happy with the vast selection. How could we not find one to drive home? We it needed service - staff were there to assist!

Will

Feb 20, 2016

Ben Dekruyter does a great job, he is always very upfront in costs and doesn't pressure me into any repairs I don't want.

Toyota Driver

Feb 12, 2016

Great service at Toyota of Grand Rapids! Service advisor Ben Dekruyter is knowledgeable and helpful. They provide the service you need to keep your car well maintained.

Douglas Nietering

Feb 10, 2016

I have been working with Bruce Diamond for years in servicing my Toyota Avalons. He is always friendly, knowledgeable and thorough in his analysis of my service issues and problems. I value and trust his opinion as to what needs to be done....and if it can wait for a few months to have specific work done without hurting my vehicle. Always great service with Bruce....thanks!

Shouran

Feb 10, 2016

Ben de Graf did another fine job in making sure my car left the dealership in excellent condition. He is friendly and honest and takes good care of me and my corolla!

Tiffany

Feb 10, 2016

This is the first vehicle I purchased from Toyota Scion of Grand Rapids, I am completely impressed from the purchasing experience all the way to my first service experience. Ron Jones is fantastic along with the rest of the Toyota team.

Elly

Feb 9, 2016

We spoke with Frank Turner on the phone first and worked out most of the details before we made the 2 hour drive to Grand Rapids. We were happy to get exactly the car we wanted for exactly the price we discussed over the phone. No unpleasant surprises.

Larry S.

Feb 8, 2016

I have never wrote a review of an auto dealership's facilities before. This is my first because of the impression of the person I dealt with when I checked in. Sean Bier-Hobbs was exceptional in his explaining the needed repairs beyond the oil change for my 2010 Prius I came in for. I expected a 'sell job' to get me to spend lots more. I didn't get it. I was treated with respect and honesty from the moment I came in. With over 174,000 miles on my Prius I discovered that the brakes finally needed new pads; just pads and not rotors. I highly recommend Toyota of Grand Rapids to anyone. I will be coming back.

A satisfied customer!

Feb 7, 2016

Ben Dekruyter, you have ALWAYS provided excellent service for the past two years we have been here in Michigan. We appreciate you and your Toyota team!

Roger

Feb 7, 2016

Thank you Bruce Diamond great service!!!!!!!!!!!!!!

Satisfied customer

Feb 7, 2016

Vern Hall we have excellent reviews for you as well. It wasn't my desire to include a name thus a review wasn't sent but I found that through this means, I don't need to include a name. The important message here is that you have been most helpful in every way whenever we come to have our car serviced. We appreciate all you and your team do for us! Thank you!

Sylvia B.

Feb 6, 2016

Bruce Diamond was just as friendly, courteous and helpful as he always is. I came in for an oil change and also needed other maintenance work. He thoroughly explained what needed to be done and also what maintenance needs to be done at my next oil change. The work was done in a timely manner.

Grand Rapids

Feb 4, 2016

Thanks Trey Yarborough for your great customer service when it came to buying our Honda Pilot. Trey went out of his way to make sure our car buying experience was an enjoyable one. I wouldn't hesitate to recommend Trey to anyone looking to buy a car!!!!

Merle Mustert

Feb 2, 2016

Thanks to the cordiality of Bruce Diamond, I am extremely pleased! He is so very helpful! Merle R. Mustert

Eric

Feb 1, 2016

Bruce Diamond provided excellent service. No pressure for any additional services provided.

Kriss

Feb 1, 2016

Bruce Diamond and Mike VanHoudt are excellent to work with. They were not only kind but efficient in their services, telling me what exactly needed repairs and how long it would take approximately. And, not only did they fix my car, they detailed what they could on the inside, making my car to feel fresh like I had first purchased it! This proved an above-and-beyond service that I wasn't expecting but had a pleasant surprise. I'm well pleased with their work, and look forward to continue my business with them!

Back behind the wheel Julia

Jan 31, 2016

Sean provided caring and professional service during a stressful, repair must have situation. My hats off to a real pro! Sean Bier-Hobbs. Thank you! 5 stars

contented

Jan 31, 2016

Repaired bothersome wiper problem that entailed troublesome diagnostic detail and time beyond initial cost estimate. Toyota GR only charged me for initial estimate and cost of final part that resolved wiper issue without charging for intermediate part that did not solve wiper issue. Intermediate part was about 4-5x the cost of final part necessary to resolve issue. Toyota GR provides quiet customer work space with no-charge wifi access, which allowed me to do my work in peace and quiet while my vehicle was serviced; enjoyed free available coffee and popcorn, too.

MHT

Jan 30, 2016

Trey Yarborough went out of his way to be helpful, and continues to be even after the sale. Closing was a bit drawn out, our fault later than expected arriving.

Mohan gill

Jan 30, 2016

Bruce Diamond really did a good job . He was very helpful by providing us shuttle device also .

RJ

Jan 30, 2016

Thanks again for your great service. You keep our car and truck running for miles and miles.

Vic Cabot

Jan 30, 2016

Tara Helmer did a great job helping us zero in on the perfect vehicle choice and purchasing options. Tara never made us feel hurried, but she didn't waste our time either, she was a pleasure to work with.

MartaR amateur photographer

Jan 29, 2016

Ron Jones got my services started on a timely manner. The estimated time to be finished was just he quoted. He was friendly and did not treat me like I was a woman who doesn't know anything about cars. He carefully explained things well that I can understand. He has a great smile.

Gary N.

Jan 28, 2016

Thank you Ben Dekruyter for a great job at the advisers desk! Always a pleasure going in for maintenance at Toyota of Grand Rapids.

Rick Schuknecht

Jan 28, 2016

Ben DeKruyter is the best service rep I have encountered in my 45 years of owning Toyotas & other model automobiles.

Roberta Pillars

Jan 27, 2016

My husband and I were pleased with the service and the overall experience with Toyota of Grand Rapids. Our salesman Frank Turner was professional and very nice. He was knowledgeable about the vechiles and never seemed rushed to get us to buy. All in All Frank Turner made our buying experience quite enjoyable.

Caron RN

Jan 24, 2016

Joe Van Dyke noticed I was behind in certain maintenance. When he realized I was not expecting that comment, he slowly and respectfully worked through the issue and time frame. My appt successfully got my car up to date with maintenance. I am also aware of recommendations for 50,000 mile appt and can be prepared.

David and Lani Pleyel

Jan 24, 2016

Service as always was wonderful. I drove in a little early and Chris was right there to greet me and get my car right in. I love the quiet room! It was 45 minutes of uninterrupted reading for me which is a gift! When my car was ready and on time Chris came in and reviewed the information with me. Chris also went over when the next visit would be. It is always a pleasure to have my car serviced at the Grand Rapids shop. It is always so clean, friendly and professional! Thank you for great service!

Bneta Davido

Jan 22, 2016

I took my car in for an oil change and rotate tires. The service I receive there is outstanding. I was a few minutes late for my appointment but they took me right in and I had my car back really fast. The waiting room is comfortable with popcorn, and other refreshments for the customers. They also have wifi, tv, fireplace and it is just an overall great experience while waiting for your car. All, I repeat all of the service advisors are totally customer focused and will assist you in any way. I am on my second Toyota that I purchased there and they have been 10 stars on every thing they do. I live in South Haven, Michigan and I go out of my way to go to this dealership and Toyota of Grand Rapids is well worth the extra distance and time.

Robbins

Jan 22, 2016

Ben could not be more helpful. Every time I bring my Toyotas in there he always advises me on what my vehicles need. Whenever there is an issue with repairs, he makes sure its resolved. Great advisor. Great dealership.

Dick Jasinski

Jan 20, 2016

Ben is exceptional! Always gets me in to have the work done on my car quickly. Been coming here for years. Thank you, Ben. Dick Jasinski

Jim

Jan 20, 2016

Service department is outstanding. They are always prompt and always helpful when answering all my questions. Quality of work is great. Think the name of service man was Joe

DJ

Jan 18, 2016

I have always been satisified with my experiences at Toyota of Grand Rapids. Bruce Diamond has been my main "service guy." He is kind, knowledgeable, and takes the time to explain everything that I need to know about my car and the service needed currently or in the future. He listens to my concerns and is able to translate my descriptions of what I experience with my car into language the "repair guys" can understand to fix the problem. I appreciate the comfortable waiting areas and kindness of all the staff. Thank you.

brenda

Jan 17, 2016

Bruce Diamond was assigned to service my car. Only the driver car door would unlock. Manual unlock, key fob or remote touch of handle would not open any other doors. The clicks occurred like it wanted to but nothing happened. Not sure where to start, could be electronic, maybe not. Bruce heard the malfunction and took it back to his bay to start working on it. While trying to solve the mystery, it started working. He swapped the master lock with the same model on the lot and it kept working. Put mine in again and it continued to work. He had the car for 3 hours and I paid nothing for the visit! Because an exact cause of the problem could not be determined, he didn't want to charge me. The locks began working during the process of trying everything to figure it out but in 3 hours time, he felt the problem fixed itself and sent me on my way!

Maglasang family

Jan 17, 2016

In behalf of my family, I would like to thank Kyle M. for helping us refinance our minivan. It meant a lot to us. To the finance manager who gave his 100% , Thank you as well. From: Maglasang family

Nicole S.

Jan 17, 2016

Vern Hall in the service department is always helpful. I only went in for an oil change but asked him about a minor fix with my glove box. A piece fell out holding it together and I could not get it back on so it sat on the floor for a month. He quickly put the piece on that holds it in place and it is fully functional again. I really appreciate his service.

Prius 'C'arl

Jan 16, 2016

I was running a bit late, a car accident on a major road had delayed me from getting there on time for the appointment. I called, and they were able to re schedule service the same morning. From bringing in my car to completion of service, everything went perfect.

KenCaledonia

Jan 15, 2016

Bruce Diamond was my service adviser. He was very friendly and professional. The repair he suggested I take care of first, really made a difference to the brakes. . I know I can trust him so when he tells me something needs fixing.

Lady

Jan 15, 2016

Tara was a great sales professional . Personable and knowledgeable. Long term employee for several years. She provided good follow through. She should be promoted as her talents are under serviced for the dealership's future's growth needs. I highly recommend This dealership because of Tara. She impressed me the most of any contacts at the Dealership. Thank you Tara H. Much appreciated the deal coming together because of you.

Jimmy Z

Jan 14, 2016

Bruce is always friendly, courteous, and efficient.

Gary Waskiewicz

Jan 12, 2016

Thank you Paul Gruber for taking the time to explain the different 2016 Tacoma models to me and also the $9.95 oil changes where you can bring your own oil. Thank you again,Gary Waskiewicz

Paul O- long time customer

Jan 11, 2016

Ron Jones was very helpful and responsive to my issues. He kept me well informed of what was going on with my repairs. My dealings with all of the service representatives over the past 23 years have been positive.

Gretchen B.

Jan 10, 2016

After noticing a disturbing rattle in the undercarriage of our 2007 Yaris, I made an appointment and brought it in for service. Ron Wood assisted me explaining that the mangled piece of metal which looked like some sort of highway lizard clinging to its mother was actually the heat shield, a vital part of safety protection to deflect heat away from potentially combustible parts like the gas tank. It could even be repaired not replaced. I found the waiting room very comfortable, the atmosphere inviting and the service quick competent and budget-wise.

Aaaaaaa

Jan 9, 2016

Bruce Diamond was my service advisor. He was very friendly and professional. I have always had my car serviced at Grand Rapids Toyota. I know I can trust them so when they tell me something needs fixing, I know that they are being honest.

CB

Jan 7, 2016

I currently have 3 Toyota's. I recently had my 2011 Camry serviced to replace the CV Boot. The service department is clean and professional. In the past I felt like they do the hard-sell to get you to replace everything to make your car perfect. However, my recent service visit went very smoothly. I got my CV Boot replaced and was on my way in about 90 minutes - and it was covered under my Certified Pre-Owned warranty! If you need service, call Toyota of Grand Rapids and ask for Ron Jones!

Jamie Krupka

Jan 7, 2016

Still working through this dealership's incompetence when it comes to filing simple paperwork. Nearly 3 years later I'm still having issues with the State of Michigan not having the correct VIN on file. More than 20 communications with my insurance agent, state of Michigan, auto loan company and now my personal bank who is thankfully offering a way better deal on the last bit of financing, I'm trying to get my paperwork straight. It should be so easy to read a VIN and record it accurately but the legacy of their incompetence is driving me crazy. They have offered no help whatsoever to file the correct VIN with the state and have washed their hands of me as a customer. Of all the cars I've bought over the last 25 years, this is the only negative review I've ever left from a car buying experience! Love the used Subaru I bought there, but could never recommend the dealership to anyone.

PJD

Jan 7, 2016

I came in for warranty work for a switch on my steering column and Toyota changed the protocol for the repair so I will have to go back, but Ben Dekruyter was very apologetic for the confusion, I really appreciated his kind caring manner.

Sally, a seroius Toyota fan

Jan 7, 2016

Bruce Diamond in the service department is so helpful. He explains what will be done with each service appointment. This week it was the 30,000 mile one. The service was done quickly. The waiting area was pleasant and all of the staff were courteous and caring. I would give them a 110% satisfaction rating and recommend Bruce to anyone needing service for their Toyota.

Amanda Layne

Jan 6, 2016

I recently went here to get my 5,000 mile service done on my Toyota and was very happy with the fast service they did! They were also very friendly.

Bob

Jan 6, 2016

Ben Dekruyter at Grand Rapids Toyota did a great job!

Darcy F

Jan 6, 2016

Appointment was quick.The light was reset and a reason was found. Joe got me in and out quickly.

Dennis

Jan 6, 2016

Al Luke was most helpful from the moment we met and very professional. The buying experience was pleasant and I would recommend it to anyone.

Jess

Jan 6, 2016

I have been taking my Prius to Ben Dekruyter at Toyota of Grand Rapids since I have had the car. He is very helpful and does not push services that I do not need. He reminds me what maintenance has been deferred and needs to be done on the next visit.

Nate

Jan 6, 2016

I would recommend Toyota of Grand Rapids over any other dealership in town based on the service department alone. Ben Dekruyter remembers me each time I come in, and gives my advice, without pressure, on what I need to do to keep my 4Runner running smoothly. I will most likely start my shopping here when it comes time to upgrade to a newer model vehicle. Thanks, Ben!

Robert D

Jan 5, 2016

Frank Turner did a great job getting the correct truck and van order and ready for us.

John Pylman

Jan 4, 2016

Whenever I call in for service, Ben Dekruyter is always very helpful. In emergencies, he has gotten me in sooner than I expected. He has always taken very good care of my automotive service needs.

Ben

Jan 1, 2016

Ben Dekruyter was able to make a lengthy warranty repair on my Toyota Prius C a pleasant experience and was able to do it in a time frame that worked for me. He even provided a rental car. He got the work done in the time promised, and the customer service was excellent. Thank you, Ben.

Joanieb

Jan 1, 2016

Ron Jones tried to fix my headlight himself for my safety, going above and beyond. He got me in quickly when that didn't work, I felt he really cared about my safety. Great service as always.

LauraJoy

Dec 30, 2015

Ben (?) and Bruce Diamond were top-notch service guys--the first folks at this dealership you meet. They especially helped me by working with my unusual work schedule. I would not hesitate coming back to this dealership--Thank you, Toyota!

John

Dec 29, 2015

Trying to buy a truck from them and try to go by the market value based on the year and mileages. They said the best they could do it $100-$200 discount.

linda van heuvelen

Dec 29, 2015

Bruce diamond was most helpful with my visit for repair and service. He was efficient and professional in his manner.

Jan M.

Dec 26, 2015

Just had an oil change on my 2011 Prius and want to compliment Vern Hall for the customer service I received. He answered any and all of the questions I had about my Prius and did so in a complete and courteous manner...something you don't find all the time!! I will request him again!

Alammers

Dec 25, 2015

Highly recommend service and highly recommend and appreciate Vern Hall as an advisor. Helpful and straightforward.

Jeff

Dec 24, 2015

It was a great friendly atmosphere while shopping and purchasing my Prius C with the help of salesman Trey Yarborough. He was very patient and took the time to listen and understand what I wanted! I look forward to the excellent service I will receive from the entire facility and people I interact with from Toyota of Grand Rapids during the life of my vehicle.

Carrie B.

Dec 23, 2015

I had a great experience in the service department for my ToyotaCare. Chris Hammond and his team were phenomenal, with dedication to quality service on my Corolla and respect for my time.

Erica

Dec 23, 2015

Paul Gruber helped me enjoy the car buying experience. I try to keep my cars looking nice and running well for many years so it's not very often that I purchase them. It's also not a process that I look forward to. It can be stressful, but Paul helped to take the stress out of it and I actually enjoyed the process. I love my new Rav4 and hope to enjoy it for years to come.

Mark

Dec 22, 2015

Just bought a '15 Toyota Avalon from Toyota of Grand Rapids. My sales rep, Tara Helmer, was very helpful. She was very knowledgable about Toyota vehicles, did not try to pressure me into a vehicle I did not want, and gave me a great orientation of my new Avalon. I know I received a great deal and when you throw in the free extended powertrain warranty and lifetime $9.99 full synthetic oil changes I know where I will be going for all my service. Very happy with my overall experience at Toyota of GR.

Penny

Dec 19, 2015

My car was difficult to start so I drove directly to the service department. Although I had no appointment, Ben Dekruyter greeted me by name, arranged to get my car checked, change the oil, and rotate the tires. I was on my way within an hour. He had them check everything, and although nothing was wrong, Ben gave me his card with a direct number to call if I had anymore trouble. The service was professional, friendly, caring and competent. I left very happy, with complete confidence in the service provided by Ben.

tattem5

Dec 19, 2015

Ben Dekruyter has been a rock of this establishment. I see him every time I go in for scheduled service. Whether he assists me or not I always notice him assisting others in a very professional manner. Everyone else I have come in contact with has also been extremely professional. Very happy with my 09 Camry and the service provided any time I go in. Thanks to everyone at Toyota Scion of Grand Rapids for your professionalism in dealing with the clients!

Ron

Dec 18, 2015

Was well taken care of by Al Luke from Toyota of Grand Rapids. Very professional and always great deals..

Highlander owner

Dec 17, 2015

Best place ever, they continue to treat us like family and we feel like they are family to us!!

gerald green

Dec 16, 2015

I would like thank Ron Jones for helping me on Tuesday in getting my car recall fix. And letting me know how I could in prove my gas mileage with a repair on my car, thanks a lot Ron .

Happy Customer

Dec 14, 2015

Bruce Diamond did a top notch job. He was excellent to work with during this porcess. He was courtesy and friendly to my wife and even allowed her to borrow his car during the work thta was being done on our van. He went out his way to service us. I owuld recommend this dealership for anyone who needs to work done to their vehicle. Excellent job Bruce! Thank You.

J. Hurley

Dec 12, 2015

Ben is always very knowledgeable and helpful when I come in for service. I never feel like I'm being taken advantage of because I know absolutely nothing about cars.

empty nester

Dec 11, 2015

I bought a new Toyota Sienna from Al Luke in December of 2002. Thirteen years and 449,500 miles later I retired the Sienna and bought another Toyota from Al. He remembered who I was and both experiences were easy. The quality the Sienna cannot be overstated. The only repair it ever needed, other than tires , oil and brakes, was an alternator. It still has the original spark plugs, exhaust, etc.

LikeToyota

Dec 11, 2015

Jeremy, our salesperson, did an excellent job giving us all the details, warranties, test drive, etc for the Rav4. He sold us on the car, along with national rating reviews we had studied. The "average" rating on the "Buying process" was not a reflection on Jeremy, as far as we knew about staffing, etc at the dealership . Jeremey had all our paperwork, etc set to go between 11 AM and 12:30 PM. He could not get us to one of the finance agents, stating there were only two on staff that day. The Finance staff also encountered some kind of "problem" with one of our Social Security numbers. That was never entirely explained to us. We ended up not spending from 11 AM until 5:30 at the dealership. We saw the finance agent from 4 PM until 5:30. Jeremy did his best to do all kinds of preliminaries to fill the time. We unloaded all our vehicle contents to the new car, and Jeremy went over all of the mechanical and electronic details. We still spent at least 2 hours sitting around, which seemed a bit strange. The finance agent was very nice, but we were puzzled by this entire episode.

R.stranger

Dec 11, 2015

Can't say enough Ben Dekruyter for taking care of us this time of year! You and your team did a great job! Thank you!

Ron C

Dec 10, 2015

Ron Jones did great. My odometer indicated "maintenance required". Actually, he reviewed the status of everything on the car and found that only the brakes were scheduled for complete inspection for wear, etc, which resulted in no needed replacements. I had left a coupon for service work in the car, but he said it was not necessary and just gave me 10% off the bill. The popcorn and coffee are always appreciated also. Thanks, Ron C.

Sudhish

Dec 10, 2015

Bruce Diamond was very helpful and informative. I went to the dealer for service on factory recall. Bruce took personal interest to identify other problems and helped me to take appropriate action to address them.

Tom

Dec 10, 2015

Had 110,000 service done on my 2008 Sequoia. Vern Hall and the service technician did a great job of completeing the necessary service items in a courteous and timely manner. No hidden extras, what was recommended was all that was needed.

Jane

Dec 9, 2015

Ron Jones did an excellent job addressing my cars repair needs.

Linda Pro

Dec 9, 2015

Bruce Diamond always makes the visit exceptional! Clean waiting area, excellent care, service and attention!

steenland

Dec 8, 2015

Nice facility and friendly service department. Facility is clean and family friendly. Customer service is fast and helpful

Joanieb

Dec 6, 2015

Ron Jones did an excellent job, I had great service.

CJ

Dec 5, 2015

Ron Jones continues to be an efficient, effective, and friendly serviceman. I am happy to see that this dealer has the same folks working for them in the service department. That says a lot about a company in a high turnover industry. The friendly and humorous man in the service shop helped me out expediently with my fob batteries and made it a very pleasant experience. Additionally, Tim Davis, whom sold me my car a few years ago, continues to shine as a salesman. His consistent and sincere interest in connecting with his customers will bring me back to him when I upgrade. Management is obviously on the ball and as a lifelong Toyota driver, I am grateful.

CK

Dec 5, 2015

Fast, had a window get loose off the track on a RAV4. Fixed and gone in an hour.

Jim B

Dec 5, 2015

Ben Dekruyter did a marvelous job of completing our Highlander 15,000 mile check-up in a timely and efficient manner. The overall rating above is 5 star, but would only register as 4 star. Ben is a knowledgable and dedicated service rep giving us great service over the past five years

Sharon Terpstra

Dec 5, 2015

My purchase of my Toyota was based on feedback i got from Al Luke who I orginally leased from. He made my decision a great experience helping me find answers to the concerns I had in moving on to a new car or keeping my leased car. I laid out my criteria and pros and cons and he didnt tell me what to do but led me to a decision that was right for me. I came into it very nervous and clueless to what i would do but left knowing i did all the rights things for my budget and lifestyle. He handled everything with a positive attutide and I left having a friend. Thanx Toyota and fornhaving for having Al Luke as a representative fornToyota!

Dave

Dec 4, 2015

Friendly, professional, and fast service. In and out no hassles. Ben didn't try to sell anything more than the service I had scheduled. I scheduled an oil change and inspection on line. Simple and Easy. I was in and out within an hour.

Bob Hughes

Dec 3, 2015

Bruce Diamond, (Service), set up my appointment, took care of my car at appointment, explained what was done, and followed up with an email. The personal involvement cannot be measured. Thanks, Bob.

Rick Schuknecht

Dec 1, 2015

I have lived all across these United States during a 28 year career in the Navy and now a 20 year second career and I've owned over 17 new vehicles in these past 45 years...Toyota (8), Mazda (2), Ford (3), Chrysler/Dodge/Jeep (Dodge (2) and Chevy/Buick(2). I have religiously maintained these vehicles through the appropriate dealerships over these years. I have found that Grand Rapids Toyota/Scion, and Ben DeKruyter in particular, to be the best maintenance shop and service representative that I have encountered over all these decades. I would unreservedly recommend both to anyone contemplating service in the Grand Rapids area.

irish sports fan

Nov 29, 2015

Thank you Ben for your outstanding customer service as always. I appreciate you being accommodating to my schedule and trying to get me for the early, early appointments which I appreciate. I am also appreciative of you looking out for my vehicle and providing me with information on what i should have done for my 30K, 60K, mileage check ups. The facility is great and I hope you continue to provide wireless service to customers as that is the main thing that allows me to have my car serviced there as I can still work and bring my car in.

Mlm

Nov 29, 2015

We purchased our first Toyota in 2003. The quality, comfortable ride, reliability, is unmatched by any of our previous vehicles. Since we were so satisfied with the firstToyota, we have since purchased two more:). Their service department is top notch, but we have only had to return for the usual maintence. Over the years most of the people in the service department have waited on us, but Ben DeKruyter always addresses us by name.

Gerald R

Nov 26, 2015

In the past year I have been in the dealership several times. My service advisor Ron Jones has been very professional and courteous and provided me with exceptional service.

Corolla lover

Nov 25, 2015

Very nice and friendly service staff including Ben Dekruyter. They squeezed me in for their $10 oil change so my car could run great while on vacation. Love the price and the service!

Jack

Nov 25, 2015

We were very happy with the buying experience at Toyota of Grand Rapids and our salesman Paul Gruber. This is the third Toyota we have purchased at this dealership and we would consider buying there again in the future.

skip

Nov 25, 2015

I recently had my 2014 Toyota camry service Toyota Scion of Grand Rapids. I thoroughly enjoy working with Ben Dekruyter when I need service on my vehicle. Ben is always friendly, efficient and explains completely what service is being completed on my vehicle. Contact Ben if you need to schedule service on your vehicle, you won't be disappointed working with Ben.

Julie

Nov 24, 2015

Trey Yarborough was the salesperson I bought my 2012 RAV4 from. I went in initially to look at it on my own and didn't feel pressured to buy it. I brought my dad with for the second look and I decided to buy it. Overall everyone seemed trustworthy and they were very helpful in answering my questions. I got a great deal and would definitely buy there again! Also, their service waiting room is amazing and I look forward to servicing my RAV4 there :-).

LindaDriver

Nov 24, 2015

If you are looking for great service go to Toyota of Grand Rapids. Service advisor Ben Dekruyter is helpful and will make sure your car is properly maintained and serviced. Very knowledgeable and honest!!

RLB

Nov 24, 2015

Very pleasant experience with the sales staff. Very courteous and friendly. Knowledgeable about the product they were selling.

Bob

Nov 23, 2015

Ben Dekruyter did a nice job handling my service. First time customer, will probably go back.

Laurie

Nov 20, 2015

Bruce Diamond is my go-to guy in the service department. He's honest about the work being done--whether routine maintenance or repairs--and answers every question I have. I always ask for him by name and have for several years and through at least 3 different Toyota models.

Teresa

Nov 20, 2015

Thank you service center for maintaining my vehicle, and to Ben Dekruyter for honoring the price quote I received over the phone and offering suggestions to keep my car in top running order.

Author

Nov 17, 2015

I just bought a car from Al Luke, and it was an exceptionally positive experience overall. He was attentive, patient, and reasonable. Good experience overall!

BobM

Nov 17, 2015

I had my 2009 Highlander in for normal servicing. With over 107,000 miles, it was due for some routine items. I was explained the pros/cons of each item and I opted for a new PCV valve. During the oil change, they noticed that a gasket was starting to wear and would need replacing. Ben explained the circumstances and costs involved. He totally left it up to me on whether to have the work done or not. There was no pressure at all; and, I really appreciate that. I did opt to have the work done as there was time to do it. I also dealt with Ben a couple of weeks ago when I had my wife's 2007 Camry in for service. Ben is an asset to your organization. I've never had anything but prompt, respectful service from Ben.

Beth

Nov 16, 2015

I recently purchased a used Toyota. I've never had a Toyota before this time, so I didn't know what to expect. I brought the car into the dealership here for the first tune-up. I was treated very well. I am handicapped. Blaine Bbensyl personally opened the door for me. There were a few other things which he recommended and I had Toyota do some of the additional repairs that he had recommended. When it was time to leave, they pulled the car right up close to me so I could easily get in my car. Very happy with the service.

Brian Skipp

Nov 15, 2015

i would like to thank Trey Yarborough for helping me with my new purchase of a 2016 Corolla. Trey did a wonderful job.

Connie

Nov 14, 2015

Ben DeKruyter always does a great job keeping me informed of any maintenance needed on my Highlander. Service is always done quickly. We've been customers for 18 years and he is one of the reasons we keep coming back.

Sandy m

Nov 14, 2015

Great service. In and out quickly for a scheduled oil change. Ben Dekruyter was professional, helpful and friendly as always,

Dave W.

Nov 13, 2015

I noticed on my way to work Monday morning that one of my headlights was out. No time to schedule an appointment, and the only time I could get the car to the shop was just before close Monday night. Needed quick attention as I was leaving Tuesday for a meeting on the other side of the state, with most of the drive time, both to and from, in the dark. Apologies for dropping in unannounced, but big thanks to Ron Jones who squeezed me in, replaced the headlight (and a couple of other bulbs that were also out). Well done!!

Jan

Nov 13, 2015

It's always a pleasure getting my car serviced at this dealership. This time, Vern Hall was efficient and helpful in getting the work done and getting me on my way. The facilities are clean and comfortable. I waited for my car and was able to find a quiet place to do some work.

Sylvia B.

Nov 12, 2015

When I came in to have a headlight replaced, Ben Dekruyter was courteous, friendly, thorough and professional. He answered my questions and gave me an approximate time when the job would be finished. It was finished right on schedule.

John T

Nov 11, 2015

Thanks for service. Blaine Bensyl did a great job of getting my Camary in for service and out!

L CAMPBELL-JONES

Nov 10, 2015

Ron Jones did a great job with customer service when I had to replace my front brakes. He worked with the schedule to fit me in on the short notice (same day call).

Yvonne

Nov 10, 2015

I was pleased with the service I received from the speedy appointment that was made when I called in; to Bruce Diamond explaining the results they found. He was courteous and took time to fully answer my questions.

Ferd

Nov 9, 2015

have been a customer fo about 12 years. Ben DeKruyter has always been great ehen I need service.

Brenda

Nov 7, 2015

As always the service dept at Grand Rapids Toyota was top notch. I had a warranty repair to be done so I dropped the car off first thing in the morning and used their shuttle service to get me back and forth to work. Blaine Bensyl called me at work when the car repair was done and explained under the power train warranty there was no deductible. He got me immediately on my way when I came back to the dealership after work. It is always a pleasure to do my business there

Football fan

Nov 7, 2015

Thank you for making it so easy to get work done while waiting for my repair to get done! I receive nothing but the best service every time I am at the dealership!

Carrie B

Nov 6, 2015

Ron Jones is professional, courteous, honest and efficient with his customers' time. I wouldn't go anywhere else for service on my car.

The Donster

Nov 5, 2015

I always take my cars to Grand Rapids Toyota for service. I recently worked with Bruce Diamond to get my Highlander ready for winter. He provides excellent insight on how to maintain my vehicles. I have been very happy with the dependability of the Toyota line up. When you add that to the fantastic service that Bruce provides I keep coming back. I drive 25k miles a year. Having a dependable vehicle is very important to me and my wife. Service can be schedule online, there are appointment times that are convenient for work, and the completed work is always exceptional. Nice job Bruce!

torourke

Nov 5, 2015

Vern Hall is who I would talk to if you need a service person at this facility. Straight shooter who does what is asked.

Barb S

Nov 4, 2015

Paul Gruber made buying a used car an excellent experience. Paul's patience, sense of humor, and thoroughness in explaining both the car and the process of buying it was outstanding. Since we were having to deal with a totaled-out car as well as buying a different one, Paul's expertise was most helpful. However, Paul was not the only great personality at the dealership. John, the floor manager kept us thoroughly entertained in Paul's absence and Jay was fantastic at explaining warranties and options. Great job all of you and thank you for making this a great experience!

Brenda

Nov 4, 2015

The service department personnel have always been very knowledgeable and helpful. Blaine Bensyl was my most recent service writer. He was prompty and attentive, explained as I was checking out, there was a new problem, not serious yet but should be addressed, that the department found during the oil change. It was a warranty service so he explained the next service call would need to be authorized. I am dropping the car off early, getting a shuttle to and from work that day and know the work will be completed when I pick the car up again. My Avalon is the finest car I have ever owned and the Grand Rapids service department is top notch .

Dre

Nov 4, 2015

I was very pleased to have had my car serviced at Toyota of Grand Rapids because I was provided excellent customer service. Mr. Blaine Bensyl, the Customer Service Representative, went above and beyond. How so? Well, he showed me the parts that came out of the car that had been replaced and explained what was wrong with the parts. Moreover, I had ordered extra parts for the car (extra rugs) which he did not just hand over to me. He made sure that he placed them in the designated area of the car. All I had to do was drive the car away. He was very professional and nice. Job well done.

Pamela Kay

Nov 4, 2015

I will probably be back to have the air added to the spare tire in my trunk as it has been a chronic problem since I purchased this brand new car in May of 2014. The moment I turn the key it is the first light that comes on.

Bneta Davido for my Son Scott Schreier.

Nov 3, 2015

I brought my Son's Toyota Venza in for repair and Ben was my service man. He continues to give me outstanding service every time I go there. Chris also gives me outstanding service. They have gone out of their way to make my experience there exceptional. I live in South Haven and there are other Toyota dealers that are closer to me however I choose to go to Toyota of Grand Rapids because of the excellent service from Ben and Chris. My son agree's and he has stated that he wants to bring his Toyota Venza, that he just got used, into the Toyota of Grand Rapids. I did recommend this dealer to my son. Bneta Davido

Grand Rapids Toyota customer for life!

Nov 3, 2015

GR Toyota Service Center: Personalized service, getting a honest answer and giving an extra effort to make their customers comfortable with their services. Ben Dekruyter has always given me that personal attention, offered advice and gave me honest answers to all my automobile needs. If you want this personal service and dedication to treating the customer right, make sure you ask for Ben.

Jerry & Brenda

Nov 3, 2015

This was the second car we have purchased from Toyota of Grand Rapids and the service continues to be superior. We had Darren Harold as our salesman and he was wonderful. Non pushy but very knowledgable with answering our questions. He also figured out the best route for us to purchase a car. Buy vs lease. We really appreciated his effectiveness in making sure that everything was ready and waiting for us. Our Toyotas usually last us many, many years but if we need another I know where I am going. Thanks a bunch. Brenda and Jerry

Trena

Nov 3, 2015

Ben was professional and nice (an added bonus). My time spent at Toyota was less than planned so I was pleased.

AOK

Oct 30, 2015

Bought a new car in October 2015 - staff was accommodating of busy schedule on our end and straightforward in price negotiations. Darren Harrold kept in great contact and was very responsive to all inquiries. My only complaint was too many "follow-up" calls by other sales staff after my initial inquiry - no need to call every day to see if I remain interested. But overall the experience was very good and I'd recommend the dealership to a friend.

Flo

Oct 30, 2015

Thank you to ERIC PURNELL who assist me when I bought my car buick century 2005.you help me lot

David

Oct 29, 2015

Thank you Al Luke for all your help with our first car purchase. I really appreciate the time you took to talk about my car buying opportunities and your no pressure attitude. The dealership facilities and friendliness of others of the staff are also great! I defiantly will consider buying from this dealership again.

Ed F

Oct 24, 2015

Ben Dekruyter Was my service rep. He was pleasant, friendly, very helpful & profesional. He got my car in for its 30,000 mile checkup and had the work completed before expected & under budget.

Sue Hunter

Oct 24, 2015

Bruce Diamond checked me out. He was helpful and very nice.

James V.V

Oct 23, 2015

Ben Dekruyker took very good care of my Toyota Highlander. Ben has always been professional he has worked with me before. Didn't have anything further today besides the 10k or 12 month check up.

Carol

Oct 22, 2015

Ben Dekruyter greets me and handles the information regarding my appointments. He pays attention to each detail and respectfully communicates what has been accomplished. Also helped me sort out how to initiate a needed repair in the body.

Mary S.

Oct 22, 2015

This is the fourth car we have bought from this dealership and Al Luke has been our salesman for each of these purchases. We found the entire buying experience to be easy and convenient. Al is very friendly and accommodating without being aggressive about decision-making, a characteristic I find very important when buying a car. He is knowledgeable about the various models and the options on each. thanks, Al!

BillyDGov

Oct 20, 2015

Blaine Bensyl is always a pleasure to work with. Comfortable waiting area and great service.

2009 Sienna Owner

Oct 19, 2015

Vern Hall, Assistant Service Manager, was very helpful and managed to make this service trip a pleasant experience for me. The scheduled maintenance was accomplished in a timely manner and at a reasonable price. A recall on my Sienna spare tire carrier was also taken care of during this visit. All in all, I am very satisfied with this experience - Kudos to Vern and his service staff!

Elizabeth

Oct 18, 2015

Blaine Bensy did a great job when we brought our RAV4 on for service.

Ray Chester

Oct 17, 2015

Vern Hall was friendly, service-minded and got me checked in quickly. Called me as promised when the minor repair to a heat shield and oil change were completed. Great service!

Sandy DeYoung

Oct 16, 2015

Blaine Bensyl always does a great job! He explains needed repairs and gets them done in a timely manner. He is friendly and efficient.

Irishfan

Oct 15, 2015

Always have great service and never feel as if I'm being overcharged for services I do not need. Facilities are very nice if you need to stay there while work is being done on your car. Plenty of seating room and it's a great place to get work done if you need to. Bruce Diamond has great customer service!!

John B

Oct 15, 2015

Ben Dekruyker greeted me promptly and advsed me about how long the repair would take. He was right on! Since the repair was under waranty, I was most pleased with both the service and the cost. I have worked with Ben Dekruyker before and have allways been very pleased with his service.

JohnAlice

Oct 12, 2015

I was very pleased with the help Blaine Bensyl gave me on my Highlander. I came in for a scheduled oil change and Blaine met me as soon as I arrived. He did the paper work quickly and then invited my wife and I to wait in the lounge while the work was done. A short while later Blaine came and talked to me about two problems showing up on the underside of the engine. I had a leak in the oil pan and a leak in the water pump. He then took me back to the garage and showed me where the problem was. He told me the cost and let me know that if did both jobs at the same time it would be less money. He did not pressure me and said he would write both of them as needed repairs on my oil change receipt. He said the repairs were not needed immediately, but would gradually get worse. I was pleased that he did inform us of what was happening. Blaine was very courteous and helpful in his explanations. Blaine is very efficient and helpful and a real asset to Toyota's service department. Bob Hilgenberg

Bobbie

Oct 10, 2015

Thank you Joe Vandyke for your help with my Pruis. It was very nice to be greeted by someone so pleasant. I will be back soon.

Carolyn Shapiro-Shapin

Oct 10, 2015

Excellent service done in a timely manner. Good service advice to keep car in good shape.

Happy Customer

Oct 9, 2015

I've been going to this dealership for many years now and I am very satisfied with their service. The service personnel especially Bruce Diamond have always been very helpful and courteous. Keep up the good work!

Rick

Oct 9, 2015

As stated in my title comment Mr. Bensyl went above and beyond to ensure I was a satisfied customer by explaining all repairs and even giving me auch neede bottle of water!

Harv Brouwer

Oct 8, 2015

Service personal, Bruce Diamond. I have dealt with Bruce for several years. He has alsways been up front with and practical concenring any service item. He is very knowledgable and willing to compromise regarding a service task and doesn't promote unnecessary work. He has also service my grnaddaghter's car while she was in college with compassion for her economical resources. Bruce is very technically compotent and honest. Thank you Bruce.

Jodi

Oct 8, 2015

Bruce Diamond has been very helpful with my service appointments. I have had positive experiences with both the staff and the dealership so far. My car is new and has not required "repairs" yet, but the maintenance has been great, and Bruce has been excellent to work with.

seniorgolfer

Oct 8, 2015

The service was, as usual, very good. I have been coming to the above mentioned dealership for about ten years. I have bought two cars from the above mentioned dealership. Blaine Bensyl has been very helpful. Also, service person Bruce was very, very helpful.

Tom65

Oct 8, 2015

Blaine Bensyl has been my service adviser for two years on both my two Toyotas. Blaine is quick to understand my concerns and recommend needed service and also lets me know what can wait.

mh66

Oct 6, 2015

My 2013 Prius needed its 25000 mile check-up. Sean Bier-Hobbs was my very helpful service advisor. He explained everything well and answered all of my questions. According to the receipt, Orville Russell performed the check-up. Thanks, Sean and Orville!

Stan

Oct 6, 2015

Ron Jones assisted me in getting the service I needed for my 5,000 mile tire rotation. Although I wasn't there for repairs it didn't seem to make a difference to him. I was treated with respect and courtesy.

Steve and Judy Darren fans

Oct 2, 2015

My experience buying a vehicle at your dealership was the best i have ever had. Darren Harrold was amazing to work with. Working with Darren was a pleasure. He made myself and my wife feel that it was important that we get the perfect vehicle to suit our needs and at a acceptable price. If the dealership treats everyone as good as we were treated, then you have a CLASS ACT DEALERSHIP. Did I mention. we live in Indiana and purchased our new vehicle via e-maill and telephone.

captbly6

Sep 29, 2015

Brought my 2015 Prius V in for the 10,000 mile check up and came about 20 minutes early. Drove in, the service director was right there and said it would be about 35 minutes. Turned out less than that and pointed out what was done and what we should be doing for the next service. Always pleasant and thorough.

Go Blue!!

Sep 27, 2015

Ben Dekruyter has been one of the service representatives with whom I have worked since buying my Prius 8 years ago. He is terrific! He is trustworthy in telling me what my car needs and not trying to have something I don't really need. His explanations are thorough and easily understood. He is always pleasant and is a great representative of the Service Department and Toyota of Grand Rapids!

Melissa Marble

Sep 20, 2015

Want to thank Jason Reitsma and Al Luke for helping me with my purchase My new RAV4. Have been with Toyota for almost 15 years, when I bought my 1st rav 4. The service dept is a great help in keeping my cars In great running condition. Thank you Toyota.

Paul S.

Sep 16, 2015

Darren was very helpful and friendly with the purchase of our new van. In addition, we hit a glitch with a mistake on my trade in having to do with the Secretary of State. The professional staff knew through experience how I was able to fix the issue and get me out the door with my new vehicle that day.

Bree

Sep 14, 2015

Thank you so much Ron Jones! The service was wonderful, the staff is kind and helpful, and the facility is clean and comfortable. I will always bring my Prius back to be serviced. Thanks again!

Brent G

Sep 10, 2015

Ben DeKruyter is simple the best. He is top notch and always going out of his way to make the experience easier. I I'll buy a car from that dealership because of his service. Brent

Dave S.

Sep 1, 2015

I'd been looking to purchase a recent model Toyota HIghlander for months, and Trey Yarborough, the sales professional who was assisting me, proactively contacted me whenever a vehicle was available that met the specs I was looking for. He wasn't at all "pushy", but was helpful and courteous, even when the model I drove wasn't quite what I wanted. I wouldn't have been able to find "just the right" Highlander if Trey hadn't contacted me just after it arrived on the lot and before it had been cleaned and detailed. He took pictures and scanned them to my office. Prior to leaving to making the drive to Grand Rapids to look at it, he emailed me a list of the each maintenance step that had been taken to prep the car for sale. And when I arrived he was waiting and able to answer all my questions....reminding me that this guy knows Highlanders! Completing the sale was also easy, with no surprises, always a bonus when purchasing a used car. In summary, I highly recommend Trey for his knowledge, courtesy and professionalism. Plus he's just a nice guy (and no- we're not related!).

Sally B

Aug 28, 2015

Bruce Diamond in the service department is so helpful. He is responsive to concerns, patient, and willing to explain what needs to be done and why. I really appreciate the customer service and comfortable waiting area. It makes the longer drive across town to get there worthwhile.

Tom C.

Aug 21, 2015

Over the past 11 yrs, we have purchased 4 Toyotas from Toyota of Grand Rapids. Working with Tara Helmer was the best experience yet. She was very professional and knowledgeable but fun to work with. Although we are pretty familiar with Toyotas, Tara took extra time to review all the features of our new Avalon. The dealership is loyal to its returning customers and works hard to put you in the vehicle you want. The service department at this dealership is also top notch. All of its members are very courteous and professional. They provide a thorough and clear explanation of the work needed to be done. We have never needed to return for work undone or done improperly. If they can save you a few dollars, they will.

Jodi

Aug 19, 2015

Excellent job! I can always depend on Ben Dekrypers And the others in the service department to do an excellent job! I always come back to Grand Rapids Toyota Jodi. From Kalamazoo

Shannon V

Aug 14, 2015

I've been taking my car here for years, and I couldn't ask for better! It's such a relief to know that every time I need car service, I'm in the best (and trustworthy!) care with Ben DeKruyter at Toyota 28th St. Even with my crazy schedule, they fit me in right away, providing quick, clean and quality service. They even give me a ride back to work nearby if I need it. What more could you ask for!? ...oh, like hot chocolate, a lounge area and Internet...they have that too!!

Denny

Aug 2, 2015

Had a great experience when purchasing a used auto from Toyota of Grand Rapids. All the people I encountered were friendly and courteous. Jason Reitsma was the salesman who assisted me with the purchase. He answered all my questions and gave me a good deal. He did a great job with follow up and making certain I was satisfied. I would recommend Toyota of Grand Rapids and Jason to anyone looking for a new or used car.

Steve Wilson

Jul 28, 2015

Ben Dekruyter has been my service representative for the past 5 years and has always represented himself and Toyota of Grand Rapids in a upmost professional manor, providing excellent and timely service.

CJ

Jul 24, 2015

It's always appreciated, when I drive my 2014 Toyota Corolla to the back of the service garage and leave it with Cris Hammond for its periodic service.

LJB

Jul 24, 2015

Blaine Bensyl, as well as all the people in service department, takes great care of me and our 4-runner!

Michelle S.

Jul 23, 2015

Bruce Diamond is one of the best I've worked with. He was able to squeeze me in on a Saturday so I could get my car repaired and get back on the road for work on Monday. They are priced fairly, great customer service, clean facility and great mechanics. I will always bring my car back to them. The team at Toyota of GR are professional and a pleasure to work with.

tom & cindy

Jul 6, 2015

thank you Al Luke for helping us with buying our Highlander, you made it so easy!!

Michelle

Jul 2, 2015

I want to take this time to thank Alfred Luke for his knowledge and speedy work with the inventory at Toyota. You took the time to get to know what type of car I wanted and the process was smooth. No headache or time wasted. Your are the man Al!!

Holquist4

Jun 22, 2015

I received fantastic service...due to a car accident I needed to make a quick car decision and execute quickly as well. Nick Harrington gave me great information, went out of his way to make it an easy transition - his follow up, responsiveness and organization were tops. I would definitely recommend Toyota Grand Rapids to other.

Diamond Conley

Jun 19, 2015

Nick Harrington Nick was excellent with making me feel comfortable and being VERY patient with me. He talked with me about the advantages and disadvantages of leasing and buying out the CAR. I am pretty happy about leasing the car at this point and I am sure that it has to do with Nick and his service! The test drive was also great. Nick is a great person to work with customers.

Tracy

Jun 16, 2015

Emmy and Stephen at Toyota of Grand Rapids were so awesome! Emmy was so nice and she made sure that I felt comfortable with the purchase and insisted that I take the time to make sure that my new Camry was the right purchase for me. She is very patient in explaining the details of the car and went above and beyond to make sure that I understood that car buying process as a first time buyer. I am so blessed that she was my sales consultant. Stephen took the time to explain to me all of the warranties that could be added to the vehicle and I sincerely felt that he had my best interest at heart. He fought for a lower APR on my vehicle for hours and gave me adjustments that insured that the car I was purchasing was in accordance with my budget. I felt bad that I was so naive to the car purchasing process but both Emmy and Stephen were patient enough to make sure I knew what I needed to know and had the information that I needed to make and informed decision.

Carol W.

Jun 3, 2015

Al Luke was fabulous at helping me get a handicap accessible car at a moments notice to get my husband back and forth tot he hospital for chemo. Tough time but great help! Thank you, Al.

Mary

Jun 1, 2015

Nick Harrington was awesome and helpful.we got our new car with him.He was very patient with us during the whole process.He was very helpful as well.

Richard and Eileen H

May 29, 2015

Nick Harrington Nick was very helpful and accommodating. He handled things very efficiently and was extremely pleasant and easy to work with.

Scott

May 29, 2015

Great dealership! Nick Harrington was a knowledgable and patient salesman. He met with me over several weeks reviewing different car models and the dealerships excellent service programs. I am very happy with the purchase and look forward to working with this dealership in the future!

Lois

May 28, 2015

Great Customer Service from Darren Harrold. Paperwork was no issue. Transfer of paperwork went well.

Maggi J

May 26, 2015

Dear Nick Snyder Driving to East Lansing a few days out of the week has racked up the miles quick. It feels like I was just there not too long ago buying the car. After buying the car, I got a lot of confirmation from relatives that a Toyota was a good choice. Recently, I saw an article mentioning multiple Toyota vehicles were most likely to reach over 200,000 miles. So I am still happy with my choice. Once again, thanks for helping me in selecting my vehicle at the end of February. The team was more welcoming than other dealerships and that really influenced purchasing my car from Toyota of Grand Rapids. Thanks! Magdalena Jarrett

Unhappy Customer

May 21, 2015

Just bought a truck here the worst experience i have ever had it started a good nut when i didn't want the truck everything changed like night and day HIGH INTREST RATE EVER will not recommended none ofnmy fellow friends, co workers,family

Shari Graham

May 13, 2015

I just recently leased a Venza from Toyota of Grand Rapids. My salesperson was Al Luke and he once again did a fabulous job! I have purchased and leased cars from Al for over fifteen years and he is absolutely the best person to deal with! Al listens, asks questions, and works very hard to meet every need I ask for in a vehicle. He also has never made me feel pressured to make a deal. Getting a new car can be a very stressful experience, but Al made it easy and enjoyable! Thank you, Al - you definitely did an A+ job!

Kate!

May 11, 2015

Simple, Easy, and Upfront about everything....that's the way I like it, and the way it should be.

Michael Barkey

Apr 27, 2015

Al Luke has been my salesman and I have bought four cars from him. He has always gone the extra mile to satisfy me and my wife. The Toyota dealership has sustained a very high level of positive customer service, reliability, and follow-through. Very satisfying!

Nicole

Apr 8, 2015

Thank you Al Luke for all your help with our first lease. We really appreciate your time and patience with us on what car to get. I will definitely buy or lease from this dealership again.

Linda M.

Feb 15, 2015

I have purchased a lot of new cars in my lifetime and Nick Snyder is by far the best salesperson I have met. He was professional and knowledgeable and portrayed great confidence in the Toyota product. Also respectful and considerate while answering my many questions. Nick, thank you for your time and patience.

BIG DOG

Jan 21, 2015

FUN PLACE TO BUY A CAR, THEY LISTEN TO GREAT MUSIC WHILE YOUR BUYING A CAR... VERY RELAXED FEELING, VERY LOW PRESSURE, WILL BE GOING BACK TO BUY ANOTHER ONE... ROCK ON STEEL DRAGON!!!

very satisfied customer

Jan 15, 2015

I recently purchased a new 2015 Highlander from Toyota of Grand Rapids! Thanks to the knowledge and professionalism of Tara Helmer, it was the smoothest and most seamless car buying experience I've ever had! With the Highlander's limited availability at the time of my search, I was so pleased that she found the exact one I wanted located in Detroit within a few minutes. She explained the search process and spent lots of one on one time with me. She sent someone to Detroit to pick up my new car the very next day! Great customer service and great follow up even after my purchase!! I will definitely buy my next car from Tara and refer all my friends to her as well! Thank you again!!

Ms.Wooten

Jan 13, 2015

My experience with Toyota Scion of Grand Rapids was an awesome experience. This is my third car from Toyota. I researched for about 1 1/2 years for a new RAV4 on the internet. Emmy Anderson walked me through the process. Then I met Mr. Snyder. Awesome sales person. Willing and determined to get me into a new RAV4. I love my RAV4 and I appreciate everyone that helped me to drive it off the lot in October! Thank you and I will be back in about 17 years! :-)

CorollaDriver

Jan 12, 2015

I had a great experience leasing a car from Al Luke at Toyota of Grand Rapids. I was in the midst of a cross-country move for a new job, and Al worked with me to make the leasing experience easy. He answered all of my questions, accommodated my schedule, and gave me a great deal. I have many friends who have had bad experiences at other dealers and with other sales people. I'm so glad I chose to lease from Toyota of Grand Rapids and Al Luke.

Matt

Jan 12, 2015

nicest salesmanagers at front desk, very honest and funny

Natalie

Jan 12, 2015

I was shopping around for a used Prius and saw a couple I liked on the Toyota of Grand Rapids website--a beautiful green one they had particularly caught my eye. I spoke to my salesperson, Duane Eidenier, about the car I was interested in, and when I arrived at the dealership for my appointment the car was already pulled into the garage so I could look it over (it was a cold day out, so I appreciated the warm garage). Duane showed me all the features and I felt that he answered my questions honestly without trying to sell it too hard. Id done a lot of online research beforehand and the price was exactly in the range I was expectingI actually got a little bit better of a deal than Id been hoping for. When I decided to go for it, the finance team was very accommodating about allowing me to finance through my credit union in Lansing. Everyone I interacted with at the dealership was friendly and professional. It was so quick and painless... and I ended up with my dream car!

Ray C

Jan 12, 2015

I was looking for a used car for my son and we found a very nice Subaru Outback sedan on the lot and after driving it decided we would think about making an offer. Not being one to rush into anything I decided to think about that car for a couple of days before making my decision. I finally decided to make the offer, and wouldn't you know, the car sold just prior to my showing up. I expressed my disappointment to the your lady who gave me the news and left the showroom. As I was about the leave the lot I noticed my sales person (Tara Helmer) heading toward my car. She said she was sorry the Subaru was gone and explained it was a similar situation and that a woman had bought it for her son. She then asked what I was looking for and said she was expecting a nice trade-in that pretty well fit the description of what we were looking for and that she would give me a call when it came in. I was thinking this is just a nice sales pitch and a way to keep me interested. However to my surprise she did call me in a couple of days, as promised, and sure enough the car was perfect. I took the car for a test drive - we came to an agreement on price and the rest is history. It was an uncommon car dealership experience and I also had the shop do some repairs and I was completely satisfied with that as well. I would not hesitate to go back to Toyota of Grand Rapids and certainly ask for Tara Helmer the next time I am looking for a car. I find Tara to be a person who does what she says she will do when she says she will do it! My experience has been that people like Tara are the exception rather than the rule. Bottom line it was a great experience and exceptional service!!!

Joe brocato

Jan 8, 2015

We had a fantastic experience buying a car at Toyota of Grang Rapids. We dealt with Frank Turner he made things easy from looking for a car to financing the vehicle! The staff at Toyota was courteous and helpful with all questions! I would recommend this dealership to anyone! I've dealt with other places in the area and Frank and the staff went out of their way to help us getting the right car and financing that fit our needs!

Jenny

Aug 19, 2014

I wish I could rate this zero stars and if I could return my Rav4 I would not because of the quality of the car, but simply because of the rude service. You don't deserve my business! To the coward who works at Toyota of Grand Rapids who called me in regards to MY survey online. Yes my survey! As in my experience, my opinion! Who refused to tell me his name when I repeatedly ask you think you're so bad through the phone, but thanks to you and your very rude customer service calling me and being upset about me "bashing" you on a survey you sent me to comment on? Due to actions I feel a need to let the public know NOT to spend money there. Obviously by all the star ratings you have on here you should know it's not my attitude that needs an adjustment it's obviously your staff. I won't go into details of how I was treated there, but I can tell others don't waste your time at Grand Rapids of Toyota I should have went to Kool Toyota in Plainfield instead. I will be contacting your general manager there and will be contacting your corporate office. Thank you for ruining your company's image! (To the employee who was upset about my low survey scores you obviously know who I am so please feel free to contact me since you do have my cell on file if you're upset about me posting this comment also! :)

Jon C.

May 27, 2014

I own and operate a very small business, and was in a pickle about eight months ago. The car I used to transport clients had died. I decided to search for a hybrid and bought my first Prius from Larry S. It became the best decision I ever made. The loan process was quick and painless. The car an exceptional value for me. Since then Larry found me a second Prius, and again an easy process. My business is growing and I'm glad Toyota of GR was a part of it. I appreciate Larry always looking out when I needed something and for the dealership being quick and thorough. Thank you!

Joyce

Feb 27, 2014

Toyota Care came to the rescue. My daughter hit a pothole and blew the tire. Called Toyota and told them her 2012 car was 1000 miles over expiration miles for roadside assistance. It was 11:15 pm, customer service rep. said " we will have someone out shortly, no charge". Fifteen minutes later, before I got to where she was, she called and said the tow truck was there already. Thanks for taking such great care of your customers.

Charles & Rahab

Feb 9, 2014

Great service, was able to get an excellent deal within a day. I would definitely work with them again and recommend a friend. Thank you Toyota Grand Rapids.

Traci

Dec 20, 2013

Having looked at multiple cars at other dealers online, this dealership offered the most fair and attractive pricing as well as great quality cars. I didn't even bother going anywhere else. Three of my family members have bought cars here in the last couple of weeks and we have all felt like we got great deals and treated fairly. Larry Slotsema helped me feel a lot less stressed about having to buy a car and made everything as easy as possible, which is great when you're 9 months pregnant! Great experience, great people, great dealership.

Ray & Deb

Nov 25, 2013

We recently purchased a 2010 Toyota Sienna and were very pleased with Larry Slotsema's help and the attention he paid to making sure he went over the workings and details of the vehicle with us. He was patient, friendly and didn't pressure us. We really were impressed with him and with the facilities at Toyota Grand Rapids.

TexasAg

Nov 8, 2013

My wife and I are visiting Grand Rapids from our home in Huntsville, Texas. On our drive up, we experienced heavy storms, and we discovered our wiper blades were in bad shape. I took our Highlander to Toyota of Grand Rapids, where Blaine in the service department took the time to replace the blades himself. He was very professional and showed genuine hospitality to some out of town customers. Thanks much Blaine.

Katie & Larry

Nov 6, 2013

We just purchased our third new vehicle from Toyota of Grand Rapids. From years of experience we can testify that the service is impecable. The facilities are absolutely first rate and appealing, and the sales staff is friendly, courteous and extremely helpful (Thanks, Jan!!!!). So why am I giving this review only 4 stars? The buying/financing left something to be desired. This time, instead of buying the vehicle, we decided to lease it. This where the problem arose. The gentleman who handled the financing tried very hard to sell us what he called a "gap" policy, which covered the difference between the lease value and what the insurance would pay in the event the vehicle was totalled in the first few years of the lease. He quoted a price of a little over $20 per month for this and was quite pursuasive that we really needed it and that almost everybody bought it.. In addition, we had to accept it right then and there. We couldn't wait and buy it later. We declined and once we got home we called our insurance company (AAA) to inquire if they had a similar policy. Wow! Were we glad we declined Toyota's offer! We got the very same "Gap" coverage that Toyota wanted $20+/month for. AAA's price: $18 per year!!!!! Now we can see why Toyota wanted to sell us this plan so bad. If you take this plan for 3 years, the normal time of the lease, you would be paying $720 to Toyota as opposed to $44 to AAA for the same thing! Watch out folks. If you decide to lease your vehicle, check with your insurance company BEFORE you sign the papers for your new car. Doing so may save you a significant amount of money.

Yvonne M

Nov 2, 2013

In 2007 I leased a Toyota Pruis from Toyota/Scion of Grand Rapids, and when the lease period was up, I purchased the car. All of my service was at the dealership. I found all of the sales and service staff to be top notch. Because of my positive experiences there, when I decided to lease another Pruis, I stayed with this dealership. Our sales and leasing consultant was Alfred Luke and I can't say enough positives about his professional and personable manner. It took me awhile to decide and Al never pushed me. He always was there to take time to answer questions and to explain the details. He became a very friendly face at the dealership. In all of my years with the dealership I never had a complaint with the staff and service. The service staff always took time to make sure that my car was kept in great shape and they treated me like my business and satisfaction was important to them. Al and the sales manager and financial person all made sure that I was satisfied and that all of my questions were answered. I'm a big fan of Toyota/Scion of Grand Rapids and I always recommend them to my friends.

G.B.

Oct 31, 2013

Service Rep. Bruce Diamond is one of the best. He and his service reps. are willing to discuss, in detail, service problems that are identified. This is important to me because it allows for an informed decision making relative to cost. i also enjoy the service tech that meets the cars, direct where to park inside, place a floor mat and check all fluids. A nice, and necessary touch.

Robin

Oct 26, 2013

The facility is well maintained and is very comfortable, the people are very friendly, and the service was well done.

Justin Tiemeyer

Oct 22, 2013

We went in looking for a used car. We came out with a new car. It is the nicest car we have ever owned. The salesman was really cool. The financing guy was really cool. I hope to get our next automobile from these people.

Marty

Oct 22, 2013

All the service advisors are great guys. They know their stuff, work with you, not against you. Can't say the same thing for all the sales help I've encountered over the years. Al Lukes is the exception in sales.

RH

Oct 22, 2013

I have had several Toyota & Lexus vehicles over the past 10 years and the service at Grand Rapids Toyota Scion has always been great. I believe the best thing about the service is Ben Dekruyter, the service manager that I have come to rely on for outstanding work. I know that Ben will ensure that all of the work that is ordered is completed as promised. He is also on top of what needs to be done to keep my Sienna and RX350 in excellent condition. I find that having someone you can rely on is the single most important reason to keep coming back.

Eddie

Oct 20, 2013

The great service I received continues as I brought my Highlander in for routine maintenance. Nick (my fantastic salesperson months ago) was happy to see me and Ben (service) was very friendly every step of the way. Great place - I am so glad to do business with them because their customer service is CONSISTENTLY good.

NOMoregas

Oct 18, 2013

After thinking I would be able to look at cars while it was raining and not be bothered by a salesperson, out came Larry into the pouring rain. I was pleasantly surprised. I told him what I wanted, what price I wanted to be at per month, and he got me there. I felt Larry and the dealership had the best interest of myself, that was a nice feeling. I appreciate the professionalism of the whole staff and how nice every one was. I would refer this dealership and Larry if you are looking for a new Toyota. I really like the Prius I bought and look forward to doing business again in the future when needed. Thank You.

Paul Lee

Oct 18, 2013

I bought a certified used Toyota from a dealership in the Chicago area and brought it here for service...I live in Grand Rapids. The experience there was good, but after bringing my car here for service (08' Sequoia Limited) I wish I could have kept my purchase local. Ben Dekryter (I'm pretty sure I spelled the last name incorrectly) in service did a phenomenal job, which I brought in 2 hours before my service, explaining what was to be done, called me to say what was needed and what I could hold off on repairing; furthermore, he even saved me a couple dollars by going to the vehicle afterward and showing me how to change the cabin filter and where to access the lights. Oh, and the car was finished shortly after my scheduled appointment. Oh, and he even showed my 2 year old son around the shop which was way cool. I'd highly recommend bringing your vehicle here for service and I look forward to purchasing my next vehicle (I'm a first time Toyota buyer) here in the future.

H&SGR

Oct 15, 2013

Toyota does provide great customer service! We made our appt. online which is a quick and easy way to do it. We drove our car there the evening before our appt., and left the key in the envelope with the form to check off what the car needed. We said we needed to pick the car up around noon. Ben (our service agent) knows us well and knows our various cars too!! Our car was ready on time, even with adding one serviced item to the list (which Ben had called us about earlier that morning. So, in short, no problems, no delays, AND a free cup of cappuccino!!Thanks Ben!

Bob and Linda

Oct 9, 2013

After an attempt to purchase an Avalon at a dealership failed, I tried the internet. I looked at many Toyota dealers online, some advertising internet prices and some not. I focused on Toyota of Grand Rapids and requested an online quote. I received a call from Kendra and although she didn't match the discount at an Indianapolis dealer it was close enough considering the Indy car wasn't a hybrid and I didn't have to travel the extra 4 hours to get the car. I orderd the car over the phone with a small downpayment. Kendra was very attentive and helpful throughout the process. She went out of way to find the exact car we wanted and because there wasn't one, she ordered it for us. The day it arrived she emailed us a picture, we went to Grand Rapids the next day and picked up our car after a smooth and seamless transaction process. She also introduced us to a number of service people that we will be dealing with in the future. She went over all the important details of the car and called us a couple of days later to see if we had any questions. I know we can contact her anytime we have a question. It was the best car buying experience we have ever had.

Dan and Jo

Sep 27, 2013

We came to Toyota of GR after an aborted deal due to customer-service failure at another dealership. I was expecting to face the same type of "pitch" at Toyota of GR, but Sean Bier-Hobbs wasn't your stereotypical "car salesman." He made the buying process as smooth as possible; and to top it off, Jeff the F&I guy was very personable. These guys are good at what they do, but they don't let the "business" trump inter-personal relations.

Jim and Sue

Sep 25, 2013

We have bought 4 cars over the past 12 years from Al Luke at this dealership. Al is very patient, not pushy, really listens to what you want in a car. The service department is top notch, I have never felt that they were trying to oversell me, they take the time to explain what is needed and what can wait. I LOVE the $9.99 oil changes, if these were not offered I would probably not have all of my service work done here. Actually I lie, I don't have all of my service done here but would if---- they would do FREE TIRE rotation. Come on Toyota of G.R. Offer this free service to your customers and I can assure you you would increase the sale of tires. Presently I will take my car to Discount for the free rotation and when I need new tires they get my business.

V hunt

Sep 25, 2013

I bought a 2014 corolla s at this dealership!! Wonderful experience... I enjoyed dealing with our salesperson Tom Farho...very professional and personable...no pressure. The 3 dealerships I visited prior to GR Toyota when shopping for my new car paled in comparison. A definite go to if you want to be treated well.

ktuekert

Sep 23, 2013

It was time for the 5000 mile or 6-month Toyota Care on my 2013 Venza. Ben Dekruter was my service manager. Ben greeted me, wrote up the work order made sure the care was moved to Ashton Heydenberk's work area. Once service was completed Ben again appeared and announced my car was ready to go. The car is running great the synthetic oil change and multi-point inspection was performed in record time. I think it took only 45-mins. Thank you Ben and Thank you Ashton!

Jamie Krupka

Sep 20, 2013

I recently bought a used car from Toyota Scion of GR. Newer vehicle, but not a Toyota or Scion product. Sales person seemed moderately knowledgeable about the vehicle and didn't push me onto another vehicle because I was interested in this one car I saw online. The car sold itself not the dealership sold me the car. As expected I was there for upward of 5 hours for appox 45 minutes of actual work by the staff. The salesperson was polite and helpful but seemed overworked and could never dedicate enough time to me or anything else. After the final signing of papers on a Saturday, I picked the car up the following Monday. From that day, it took me 3 1/2 weeks to get my new plate. The temporary had expired and I was driving on an expired plate for 11 days. There was no communication from the dealership as to when a new plate would be available. When pressed, they blamed it on the State of Michigan but DOT said there should have been no issue getting a plate. After the failures of the dealership in communication and incomplete stories about problems, I'm convinced I was simply being dismissed. Three phone messages to the salesperson without response. Even a message to the general manager went without response. Finally had a response after an angry email to the salesperson. It finally happened that I drove to meet one of the staff to get my new plate after they promised to deliver the plate to me. Again, failure. Have had no communication since then with the salesperson and it appears that they don't care about me as a customer. The only positive part of the experience was when I scheduled a service appointment for something that was under warranty, they arranged for service at another dealership.

Jersey Yankee

Sep 20, 2013

The Service Dept. is outstanding, particularly Ben.

Ljfolk

Sep 7, 2013

A bit of a rocky start with a new salesperson, but finally she was able to help me with what I needed. Awesome people working there, great place to go.

Wendy

Sep 5, 2013

I have not experienced a service dept like Toyota of GR....beyond clean, punctual, to-the-point, and thorough. Superior! Thank you!

ex Mini van driver

Sep 2, 2013

It didn't take us long to becomed attached to the 2010 Prius waiting for us there. Newby Larry Slotsema was an awesome salesperson who felt like a long lost friend. No pressure just friendly assistance and they even let me take the car overnight while I was thinking about it. Great service department that I hope we don't have to use, except when the oil needs changing in one year, all for a whopping $9.95!

Sandrine McCubbin

Aug 31, 2013

Sean Bier Hobbs was great. He persisted where others left me by the wayside. I am a professional who recently migrated to the USA and hence have a non existent credit history. Despite this significant challenge, he worked with me to get the best deal possible. I appreciate his effort and because of him, I will always buy TOYOTA!!!

Thuc H. Vu

Aug 31, 2013

We would like to thank you for all your help & patience. We were greeted by Mr. Nick Ignasiak at Toyota of Grand Rapids, he made us feel comfortable at the showroom. I must say that this was my best car shopping experience ever. He was very informative and he was answering very question of ours patiently. Nowadays, it commonly seen that car salesmen just dont do enough good job and their only objective is to get money out of our wallet. But, salesman like Mr. Nick Ignasiak delivers an incredible service and gives a very pleasant experience. We and our friends from Lansing, Michigan will be coming to your showroom for the years ahead.

John M. Thomas

Aug 30, 2013

So easy...no pressure....no gimmicks. No closed door "discussions" on your deal. Laid-back atmosphere...quick paperwork and I was outta there....thank you for making it so easy. Thats a first for me in the car buying process....its rare you get a good deal and its easy to do. Thanks!

Trailtested

Aug 30, 2013

Ben did a great job as my service advisor, maintenance personnel was courteous and professional

Gary L Gonnella

Aug 29, 2013

A one hour job on my vehicle took 4 hours. I would not take my vehicle to this dealer again nor would i buy a vehicle from them. When the job was done the attendent said there's your truck out front have a nice day. Well they ruined my day. I will also give this information to Toyoa Company.

RLenger

Aug 26, 2013

I was pleased with the timeliness of having my car ready. It was done professionally and well, my only issue was I did not read the service order well enough when I left the car and paid for rotating my tires when I could have had this done free from the tire dealership, my bad.

Karen

Aug 25, 2013

I have bought several cars from this dealership in the past, but when I was shopping for my Prius two years ago, the salesman told me I had to put money down to be on the waiting list. He then proceeded to try to talk me into the Scion, which was on the lot. His knowledge of the Prius was extremely limited. I drive to Crown Motors in Holland and purchased a Prius in the color I desired from a knowledgeable salesman, who found it on a lot in Indiana. No money to be on list. Immediate possession. When I needed the windsheer replaced recently, I was given a $900.00 quote for the Toyota part and installation at Grand Rapids Toyota. Hansen Collision did the work for under $500.00 using Toyota parts. Be very careful. Basic oil changes and routine maintenance can be fine, and these are nice guys. But the pricing structure is not in the customers' favor.

Disappointed!

Aug 21, 2013

The salesman was very unprofessional and the only thing that saved the purchase was the manager that answered our answers completely and respectfully. The other person that was great was the financial person that explained the piles of paperwork very thoroughly. We have purchased 3 others cars from this dealership and after this very unprofessional experience we would not return nor recommend them. I can not say enough about how awful the sales person was! Very disappointed!!!

jo dee

Aug 21, 2013

I traveled 100 miles + to purchase a new car from this dealership. It was worth it. Sean was great. I began my car shopping experience with an attitude of distrust and caution, but felt very different about the whole process after working with this dealership. I highly recommend them. They were recommended to me by someone in my home town.

GRGirl

Aug 20, 2013

Excellent service. I just bought a new car from here and have since brought it in for an oil change.

Jerry

Aug 15, 2013

I always find the customer service personal to be professional as well as proficient. The cost for oil change & multipoint inspections are very modest. They alert me, without high pressure selling, regarding minor issues with my vehicles. I continue to return for my Toyota maintenance.

Happy Jackie

Aug 14, 2013

I'm very pleased with my new 2012 Highlander Hybrid! I love it!! It rides great and gets great gas mileage. I have had it serviced since my purchase and was in and out of the dealership within the time frame they said my SUV would be ready. The staff was friendly and the technicians were very courteous. I will continue to have my car serviced at Toyota of Grand Rapids and whenever I decide to upgrade I will buy there again!

Karen

Aug 14, 2013

We have been using Toyota of Grand Rapids for years. We just bought our third Camry from them and was very satisfied with the service we received. Our salesperson even remembered us from our last purchase and snagged us away from someone else. That, I believe, is really good customer service to be able to use the same salesperson so you are familiar with them.