Used Cars for Sale at Toyota of Keene in East Swanzey, NH

greg46

Nov 24, 2015

I had purchased a new 2012 Tacoma from Toyota of Keene and was so pleased with that experience that I went back for a new 2016 Tacoma. Joel Robinson is the salesman I worked with both times, and I would recommend him and the dealership highly. Everyone I met there was helpful and friendly. Joel spent a lot of time with me and I never felt rushed or hurried. He answered all of my questions, was very fair in making the deal, and then showed me all the features of my new Tacoma. I recommend both Joel and Toyota of Keene to anyone seeking a new or used vehicle.

Keene Customer :-)

Nov 24, 2015

I recently traded in my car and purchased a new Prius. Mitch Piper was very knowledgeable about hybrid vehicles and he shared his enthusiasm and many tips for getting the very best gas mileage. I especially appreciated that Mitch listened to me when I said that I don't enjoy the "sales experience". He provided me with the information that I needed to make an informed decision, but didn't "stalk" me like other sales people have done. Finally, I felt like I was able to negotiate a fair trade-in and purchase price for my new car.

Lynda and Carl Peterborough NH

Nov 20, 2015

We had a great experience buying a 2016 Toyota Tacoma at Toyota of Keene. The 2016 Tacomas were just starting to arrive at the dealership. Joel held a truck for us that matched what we were looking for in terms of features and price. He spent alot of time going over the features of the Tacoma. We love our pick-up and highly recommend Toyota of Keene. They were very customer-service oriented.

New truck16

Nov 6, 2015

Dealing with Toyota Volvo of Keene was a breeze. I have always used Jamie Rios as my salesman and appreciate his honesty and integrity. I have been buying cars here since the late 80's and have always been very satisfied with the products I bought and the service I have received.

lillian

Nov 5, 2015

We had a fantastic prior experience with Mitchell Piper, so, when it was time for a new Prius, we chose this dealership. We also were determined to avoid the more local dealer after serious disappointment with their service department. We were very pleased to find that everyone at Toyota at Keene was courteous, helpful, and they all were operating collaboratively so that no customer ever waited without having initial contact and an opportunity for questions.We will definitely be recommending this dealer to others in our area over 75 miles away.

D

Nov 2, 2015

Went in knew what I wanted picked from 2 cars decided on one tried to talk about price they lowered a whopping $200 to msrp and would budge below that. The salesman did what he could

DebBuckley

Oct 30, 2015

Everyone I spoke to at Toyota of Keene was warm and friendly. I had a previously bad experience with a dealer that was high pressure and took liberties without my permission. It was a pleasure to work with the people at Toyota of Keene that sincerely cared about the suv I was hoping to purchase.

JMC

Oct 27, 2015

I gave Toyota of Keene 5 stars because the experience there was awesome, no rushing so they can get you out the door, they work with you and answer all your questions so you understand what is going on, I was completely satisfied and I will go back.

bee123

Oct 19, 2015

We love our new car! It runs and drives beautifully and we have been waiting for this specific model to come out! Although not the most electronically "savvy" couple, we are learning to use the screen and the new features comfortably. We feel very safe with the new safety/alert system. We received excellent service from this Swanzey dealership and would recommend it highly to anyone! A great experience on all sides.Cathy and Bill

Lindsay

Oct 8, 2015

I was very pleased with my experience at Toyota of Keene. It was my first time leasing a new car and Jaime was extremely helpful and very personable. He even stayed late with us to make sure everything was all set. I am so excited to be driving a reliable car and love my new Rav4! Josh was also very helpful with the financial aspect of it all and was very pleasant to work with. Thank you guys for everything! I would definitely recommend Toyota of Keene.

petebevhaptoy

Sep 16, 2015

We had a great buying experience. Joel Robinson has helped us in the past and we contacted him again to purchase our new RAV 4. My wife wanted a car she could drive in the NH winters with confidence. The AWD RAV 4 should do just that. Joel was very helpful and answered all our questions and made the no pressure buying experience very pleasant.

robin8

Sep 6, 2015

Great incentives, great sales rep! When the car that I took for a test drive wasn't quite what I wanted, Jaime Rios found exactly what I'd had in mind. I never felt pressured in anyway. I'm so happy to be driving my brand new Toyota.

away we go

Sep 5, 2015

Joel made making a decision to buy or lease painless! Leasing a new RAV 4 ( 2015 ) was the best decision for me. His knowledge of the vehicle and the process of leasing was very helpful and made the experience positive. Thank you Joel for your professional expertise in helping me drive away with the right car for me. I know I will be able to call and get a walk through on any concerns or questions I may have in the future. Joel made the car buying experience enjoyable and fun. Thank you , Joel......

Joe6807

Sep 5, 2015

We were very satisfied with Randy Filiault, he was very professional, did an outstanding job in making the deal happen. The Fenton dealership was very friendly and professional .

davisz

Sep 2, 2015

Our dealer was extremely friendly and knowledgeable. He was able to find what we needed in the price we wanted. Whenever we had a question or needed further assistance, he returned our calls in a very prompt and timely fashion.

Fitz

Sep 2, 2015

Very friendly people. Would recommend to friends. Every thing went smooth love the new truck.. I would go there to buy another one when that day comes. Thank you again

JaneCrawford83

Sep 1, 2015

We explained to Ned Lester what we needed in a car and he showed us his recommendations and explained the benefits of each car. He helped us narrow down the field of possibilities. When we moved into aesthetics, we realized he didn't have our favorite color. Ned was able to obtain the exact car we wanted within a day or two. He was very friendly and knowledgeable and he explained technical aspects of the cars so that I now feel very sure of what I have. He was a total pleasure to deal with.

dpdorman

Aug 26, 2015

Thanks for walking us through this car buying decision. This was my son's first vehicle purchase and Jaime did an excellent job explaining to our son about the vehicle options and what his choices were.

wildbill

Aug 23, 2015

Ned Lester was excellent! when we come back we hope that he is still working as he is a greatsalesmen and we enjoyed dealing with him. i hope you have more like him Thank You! Janet & William

zhaines01

Aug 19, 2015

Toyota of Keene made leasing my new Tacoma easier than I could have imagined. This will be the third vehicle that I have purchased from Toyota of Keene, and I plan to continue to do business there in the future.

curthahn

Aug 14, 2015

One of the best purchasing experiences I've had with great follow up and excellent service department support.My salesman Mitch was truly exceptional, with extensive first hand knowledge of the Prius model. His ability to answer questions was very professional and thorough. His follow up after the sale was good.The rest of the staff at the dealership was always eager to help and I saw every other customer around me getting attention promptly if it looked like they needed help.I had a similar experience with another of the family owned dealerships four years ago when I purchased a Honda. Clearly management and staff take customer service and satisfaction seriously.

jenns916

Aug 12, 2015

I had a great experience at Toyota of Keene. They had exactly what I was looking for: 2015 Toyota Corolla with manual transmission. Thanks for all your help, I am really enjoying my new car!

louie1

Aug 10, 2015

Was in the market for a new truck and was hesitant on looking at toyota, I was more into the gm trucks but once I went down to toyota of keene and test drove a 2015 toyota tacoma TRD sport I was surprised that I instantly wanted it. Patrick Harrington was great to work with and same with the financing guy, they got me into my truck that day with no problems. Quite a few of my co-workers drive toyota and most from toyota of keene and I havent heard a single bad thing about them

Exfoodguy

Aug 7, 2015

I was very pleased with the way Ned Lester explained every detail about the Toyota Camrey SE that I leased. He was very thorough about the lease details, maintenance, and end of lease options available to me. I have been using this dealership for my Toyota Prius for over 7 years even though I did not buy it here and am very satisfied with the service and professional manner I was treated.Paul A. JonesCharlestown, N.H.

Sandy 75

Aug 7, 2015

The experience of buying a car can be very stressful. I have purchased quite a few and this time was different. Honestly, it was totally stress free with no games or gimmicks or fast talk. Adam Zinn was awesome to deal with. Also, the dealership is very organized and all the necessary papers and plates arrived quickly. Adam was patient with me as I had never had so many bells and whistles on a car to get accustomed to. I think having a family owned business is the way to go for car buying. Thank You!

new rav4

Aug 5, 2015

We can't say enough about the wonderful service we received at the dealership. Our intention was to look at RAV 4s and then compare them to other SUVs. The introduction was thorough, the test drive cemented the deal. All the staff were courteous and knowledgeable. The whole process was enjoyable, unlike other dealerships we were considering.

Coachwade11

Jul 28, 2015

The experience we had with Toyota of Keene was wonderful. Not only do we recommend this dealership, but we will be buying all are cars from there in the future. Joel Robinson is the kind of salesman anyone would like to have sell them a car.

Dee456

Jul 16, 2015

Ned was very helpful and patient while I tried to find a replacement for my 15 year old Lexus RX300. Believe me even though "she" was 15 years old it is not an easy replacement. I drove a Rav4 - nice enough but not anywhere near the quality of my old car(emphasis on old) then he patiently let me drive a Venza, answered all of my questions and tried to get me up to speed on the blue-tooth etc that have been added to the new cars. I am still trying to learn and may give him more telephone calls with silly questions but he was great. Thanks Ned

CPO Mike

Jul 15, 2015

I recently decided to buyout the remainder of my lease on my Toyota Highland. I contacted Toyota Financial Services and was told that I had to handle the process through my local dealer. I contacted Toyota of Keene and made an appointment for the following day.I was met at the door and introduced to Mike Wells who was going to handle the purchase of my SUV. I explained what I wanted to do and why and Mike headed off to talk with the Finance Manager. I was introduced to Valerie and she told me that she'd ran my credit report and discussed a loan for me through a local credit union. What was surprising was the interest rate was a full below the credit union I had belonged to for over 25 years. We signed all the necessary documents and I was on my way.All in all, I have to say all of the folks I met at Toyota of Keene were very highly skilled professionals who went out of their was to accomplish what I wanted to do. Will I deal them in the future? Most definitely. Would I recommend them to my friends and family? Again most definitely. Very professional organization who go out of their way to provide top not services!

Jazzash123

Jun 18, 2015

Working with Mike Downes was great. We were able to find a really nice and reliable vehicle with his help. We have bought several vehicles from Mike over the years and will continue into the future because he's great to work with. We highly recommend him and Toyota of Keene.

Bowhunter1965

Jun 8, 2015

Found me the exact truck I was looking for. Very informative and knowledgeable on there products. My purchase went very smooth. Very fair price on my trade and got a great price on my new truck. Checked on line on several sites and found I had gotten a great deal come Toyota of Keene. I highly recommend this dealership.

eddieb

Jun 2, 2015

5 star from me. I am in Arizona and purchased a 'Special Car' on auction. Actually I was 3rd highest but the first 2 did not have financing, so I was offered the car at my bid price, which I jumped on. At zero hour, my credit union said I had to have registration in my name before financing. So I informed Shawn Waters and he hooked me up with their finance dept. They only took a short time before I was approved with a real decent % rate. I am waiting for the car to be picked up and delivered. Thank you Toyota of Keene and thank you Shawn Waters for the great car and the service to detail.

Will & Dee

Jun 2, 2015

This was the most pleasant, easiest car purchase experience we have ever had. No high pressure, friendly, knowledgable and these people actually smile and listen to your needs and concerns. Since we only purchase Toyotas or Hondas, this will be where we purchase any future cars. David Cox and Valerie Thank you.

LINRAV

May 29, 2015

GREAT EXPERIANCE IN BUYING MY RAV4 FROM TOYOTA OF KEENE! MIKE WELLS WAS SO GREAT AS A SALESMAN, THE BEST ! AND VALERIE WAS SUPER IN EXPLAINING THE PAPER WORK. I URGE ANYONE LOOKING FOR A GREAT EXPERIENCE TO GO THERE! LINDA

Bill and Karla

May 22, 2015

It all went very smooth. Adam Zinn was great, informative and not pushy! The deal happened in a timely fashion. It was a great experience! Thank you Adam and Toyota.

Songbird

May 21, 2015

Thrilled to lease a 2015 RAV4 AWD. Jamie Rios was out standing explaining how a lease worked. He helped me select the perfect vehicle for my needs. Jamie was attentive to my concerns. I would recommend him to anyone. I glad that I decided to switch to Toyota. I owned Subarus for over 30 years and was satisfied until recently. Unsatisfactory customer service and quality of service left much to be desired. I am so happy with this vehicle. I know that I will be safe in this vehicle.

Tomtom

May 11, 2015

Absolutely no complaints. This is my fourth purchase from Toyota of Keene. Ned Lester has been very attentive to my concerns. I'm sure I will be back.

Lola

May 10, 2015

Be sure to understand the no three day grace period in NH. As I live in Mass, I was unaware of this and was sold a car way above my price range. When speaking with a number of sales staff and business manager, the company would not do anything to help me get into a more affordable vehicle once I signed papers. No acknowledgement either, just sticking with the almighty sale and not the customer. Cooling off periods are not applicable in NH. I will not go there again as I feel it was misrepresented..

alex44

Apr 28, 2015

We bought 2 vehicles in 1 week from Toyota of Keene. Dealt with Joel on both, he was awesome! I would recommend him to anybody. He was down to earth and very knowledgeable about the vehicles. He explained everything in the buying process very well, went over the vehicles in great detail. Joel was dealing with the manager Jeff on both occasions, Jeff was ok but not very into the customer. Buying a brand new car (or 2) you might think he would stand up and shake your hand.

dissapointed customer

Apr 22, 2015

I wasn't impressed with their customer service here. I had my own financing but Mike Wells assured me when I went up on a Wednesday night that they could finance me and then it would be easier because there would be less paper work. I went back to see Mike and purchase the car on a Saturday, he knew I was coming, I told him I would be there by noon. Well, he wasn't there and the man I dealt with told me that no, if fact they couldn't get me financed.... It didn't matter to me because I already had my own, but I didn't understand why Mike told me that they could when they in fact, couldn't... The man that I dealt with on Saturday was so abrupt and rude that I left. I ended up going back about a week and a half later, on a Wednesday because I LOVED the car and ended up buying it. The man in finance, Robert was nice and professional but he put 04/04/2015 as the date on the RMV-1 form, when it was actually 4/15/15 and I wouldn't be able to register the car with the incorrect date. I was surprised they wouldn't register it for me but apparently you are on your own when you have your own financing. So, Robert told me that on Thursday he would overnight the revised and corrected RMV-1 form so I could have it by Friday and register it on Monday. Monday rolls around and still no form, I called twice to speak with Robert and was told both times he wasn't answering his phone. Finally I spoke with Valerie Woiciechowski in finance and she informed me that Robert was fired on Friday because "he didn't know what he was doing" but I could go online through my insurance and print out a corrected RMV-1 form. When I asked her about the dealer signature that has to be on the form, she told me to "just forge a signature" so I didn't have to come up and get one because I live in Massachusetts. Also I noticed that on the back of the title they wrote the date of sale as 05/15/15! Luckily, I was able to register the car even though the date was a month off. I was completely unimpressed with the customer service here, Mike was always nice and polite when we dealt with him but the finance managers REALLY dropped the ball & were not helpful in any way. I would never go back here or recommend anyone to go here either. The only reason why I purchased the vehicle through this dealer was because I love the car I ended up getting had all the specs that I wanted.

Putney, VT

Apr 8, 2015

This is my second Volvo XC 60 thanks to Jamie Rios and his outstanding help and service. He helped me to buy my first one five years ago and this time he was equally helpful and knowledgeable and accessible and clear. I am so happy in my new car and grateful to Jamie for his outstanding and personal service.

wshersh

Apr 4, 2015

My salesman, Joel Robinson, is not only friendly, courteous and informative, but concerned with your overall experience. I especially appreciated his follow up phone call.

kcdodge375

Mar 25, 2015

I would like to extend to all who are interested in an extremely positive buying experience withToyota of Keene. In July 2014 I was in the market for a 2015 Tundra, after meany test drives and questions the sales and finance staff were nothing short off Incredible. Due to unforeseen circumstances, I visited the dealership again in March of this year to purchase a 2015 Tundra, and again the experience repeated itself. Through exhaustive research it was obvious that "NO OTHER DEALER" could come close to the (2) deals I was able to make with Toyota of Keene. I would recommend to anyone who is in the market for a new or used Toyota to give Toyota of Keene an opportunity to earn your business. I feel you will be well served.RespectfullyKevin DodgeOrange. Mass

Highlander Hybrid owner

Mar 10, 2015

Thank you Jaime Rios for another excellent sales experience! We bought our first Highlander with Jaime seven years ago and he was very knowledgeable about the car, and helpful to us as we made our decision. Jaime has kept in touch with us over the years, so we knew we would return to work with him again when it was time to buy a new car. Jaime took care of everything and made it very easy to make our second Toyota purchase a breeze. We loved our first Highlander so much we bought another one and are even more pleased. Thank you Jaime for your excellent and personalized service.

devin03451

Mar 7, 2015

Very comfortable relaxed atmosphere vehicle. Thank you for a wonderful experience, great staff very professional, would do business again in the future. The best dealership in the area, known for being excellent!

Highlander Owner

Mar 1, 2015

Received our new Highlander Limited on 2/20/2015. Well prepped, no problems, quick transaction. Competitive pricing vs two dealers in our home state of Vermont (who wanted to haggle). Toyota of Keene offered the best price "right out of the chute". In other words, their first offer was the best offer. They took care of all the license and registration details. Will keep Joel's card in our Rolodex for a long time to come! Thanks

melissaharrison

Feb 14, 2015

This is the second car I've purchased from Toyota of Keene. I've worked with Shawn and Valerie both times, and they continue to help me get the best deal possible and into the perfect car for me and my kids. I won't shop anywhere else!

lynncircus

Feb 7, 2015

Second new sienna I have bought from Toyota of Keene. Working with Jamie Rios was great, it was late on a Saturday afternoon, we negotiated two new cars with him that day! Everyone had to stay late to finish the paperwork, but then we happily drove off in our new cars!

marcie

Feb 5, 2015

it was so easy to work with this dealership. They were professional, organized and friendly. Even when our salesperson was out or busy someone else could step in and help in a timely manner seamlessly, this made it very easy and comfortable for us.

rav4excellent

Jan 7, 2015

Excellence is the perfect word. I am so thrilled with my RAV4 and the excellent experience at Toyota of Keene. Thanks specifically to Shawn Waters who worked so hard with me to make this happen. I can't thank him enough for all the time and patience he spent with me as well as informing and educating me with everything I need to know.

Akozak113

Dec 21, 2014

After shopping for cars for a while and turning up with no luck, it was nice to finally take my last trip to a dealership. With not so great credit I had been turned down by multiple places, and was getting frustrated. I went to a Subaru dealership that totally blindsided me and tried to get me into a 2010 legacy with 137,000 miles, for 300$ a month and an insane interest rate! I had to refuse when I was asking why the monthly payment was so high on an 11,000$ car and found out they added a warranty that jacked up my price by over 50$ a month. When I told them I didn't want a warranty they told me it was required. They also never told me my interest rate until I had to ask, (about 20%). Finally I went to Toyota/Volvo of Keene and they did everything to get me into a NEW 2015 Toyota Corolla, for 249 a month and a non criminal interest rate of about (4.5%) SUCH A HUGH DIFFERENCE!! I'm really happy wit my new car, and both the salesman David Cox, and the finance guy Steve Hill, did everything to help me, and gave me options that would best help me and my credit. It was nice to not be turned away.

raineann

Dec 20, 2014

Patrick Harrington and Stephen Hill, were very patient with all of my questions, and very helpful in letting my use their phone to get insurance in place on a Saturday so I could drive my new car off the lot and home! I will be recommending Toyota of Keene to all of my friends and family.

atomp0469

Dec 12, 2014

Dear Shawn Waters,Thank you for your prompt and wonderful service! I greatly appreciate the extra mile you've gone for me from the start of this car shopping experience to the end. I'll surely be putting the good word out there about you and Toyota of Keene on my Facebook page. Your efforts and the Fenton Family Dealerships have once again proven to me why they've earned my loyalty. Sincerely,Artie Knowles

3pinintony

Nov 18, 2014

I went into the Toyota dealership in Keene and had a fantastic experience working with Ned Lester. He was knowledgeable on the product, a straight shooter, and all around the type of Customer Service experience that you expect but do not always get. On top of that Ned was mellow, not pushy and gave me the information to make a vehicle choice. Great place to purchase a vehicle, I had some add ons put on my vehicle and all was arranged super organized.

brettduncan725

Nov 12, 2014

We have used Toyota of Keene for years and cannot say enough about the exceptional quality of the people, products, service, and entire car buying experience. I have recommended friends and co workers to Keene and stand behind my feeling that you cannot find a better place to shop, purchase/lease, and service a vehicle. Dave Barrett and Ned Lester are honest and patient throughout the process and truly care about the customer. We look forward to our next purchase/lease in the years ahead.

JMFG

Nov 5, 2014

The entire process was great. I was looking for a vehicle and Mitch P helped me find the perfect one. Dave B and Valerie were amazing as well. Thank you all, I recommend them to anyone looking for a new vehicle, just go see Mitch, he and the rest of the team will help you.

jessoc23

Oct 25, 2014

What a great place to buy a car! Toyota of Keene as a recommendation from a friend and was very pleased with their personalized service, friendliness and accommodating atmosphere. The salesman took not only our budget but our family needs into consideration. We knew what we wanted and the price range and at the time they didn't have anything in stock however our sales man kept in contact with me over a few weeks and they were able to bring in something that fit all of our needs. They were so welcoming of my kids and my dogs in the showroom while we went through the paperwork. Now that it's been several months I still receive check in calls and am so happy to have purchased a van from Toyota of Keene!

Kates9286

Oct 6, 2014

Had been working with Jaime Rios to find me a new 4Runner. Jaime was extremely personable and helpful. My phone calls and emails were always promptly answered and all my questions/concerns were too. Jaime himself would send me different cars that would possibly fit the criteria of what I was looking for... When the right car for me arrived on their lot, my car buying experience with Jaime was seamless. He is extremely knowledgeable and good at what he does . This is the 4th vehicle my husband and I have purchased from Toyota of Keene since 2011 and will definitely come back for our next vehicle... But for now will enjoy my new 2015 4Runner :)

jeanne.wetherby.3

Oct 4, 2014

Toyota of Keene exceeded my expectations! Our salesman Jaime Rios went above and beyond to get our college student the best possible deal on his new Toyota Corolla. We can't thank you enough for making his first leasing experience a good one!

Craig Stockwell

Sep 22, 2014

Mitch Piper made this an easy and satisfying experience. I came in just thinking about trading my 08 Prius for an upgrade, found a beautiful 2010 with sunroof and got a great price

jeremy2123

Sep 22, 2014

Dave cox went out of his way to help me into my new car and was incredibly accommodating in every aspect of the sale, including bringing me paperwork when I could not make a trip to keene.

Karen_kirk

Sep 22, 2014

Thanks to Randy, Jeff and Valerie for friendly and speedy service with no hassle. I was able to get a decent price for my trade in. such great people to work with.

Morgan McNeill

Sep 20, 2014

I recently purchased my first vehicle from Toyota of Keene. I usually dread buying cars due to the adversarial nature of the sales model. This was a completely different experience. There was no pressure. Dave Cox was very accommodating about my tight schedule and went to great lengths to expedite the process. The employees seem happy- not pressured or stressed. I think this contributes to the pleasant atmosphere.

steve.batcheller

Sep 15, 2014

My Salesman Ned Lester walked me through the process. He answered all my questions promptly and accurately. I would recommend him to any new buyer. Ned Lester is outstanding.

hannahsdad1

Sep 11, 2014

My wife finally convinced me that it was time to trade in my 2002 TrailBlazer, when it was costing more to maintain than it would cost for a newer vehicle. I looked online and received several emails and phone calls from various dealers. We wanted to lease, and received a great offer from Toyota of Keene. When we visited, we were told that Randy F. would take care of us, he truly did just that! We test drove and then signed the paperwork for leasing a Rav4. The whole process took about an hour! Randy was friendly, very knowledgeable and I liked him from the start. I received a reasonable price for the TrailBlazer and Val did a terrific job explaining the maintenance options to me. Overall, this was a super experience and I would highly recommend Toyota of Keene to everyone who wants to lease or purchase a new or used vehicle.

terryosborne

Sep 1, 2014

I was drawn to Toyota Keene by a really good online price on a 2014 Prius, and everyone I dealt with there was very friendly. I had helpful initial interactions with Kristin Lamoureux online and on the phone, and then with salesman Joel Robinson both on the phone and in person when I went to Keene. Joel is a great guy, very friendly, and was accommodating and straight-forward throughout the process, from having the Prius ready to test drive when I got there, to walking me through the dashboard systems once I'd bought it. I can't say enough about his attention. Valerie Woiciechowski was also very helpful in finding the best financing option for me. She has a good sense of humor too, so that it wasn't a chore to go over the numbers. Though I wasn't totally happy with the trade-in price I was offered for my old Prius, the rest of the experience was excellent, easy, stress-free.

billkaren96winvt

Aug 30, 2014

We had a excellent experience while trading our 2011 Ram for a 2013 Toyota Tacoma TRD Double Cab. The staff was decent, not at all pushy and seemed eager to work with us. By far the best selection of used Tacoma's in the region. Despite the amount given for our trade, we were happy overall. We will recommend friends and family to check this dealership out when looking for a new vehicle and we will definitely be back.

tomski1

Aug 30, 2014

My dad and I went here on 8/27/14. Mike Wells greeted us at the door. During our 3 test drives, Mike stayed with us the entire time we were there. ( he ate his lunch at his desk while we were test driving) which was very considerate. I bought a 2014 Toyota Corolla, and Mike made sure we received every discount, rebate, and trade-in that we were entitled to. Very professional, and a lot of laughs too. The financing thru Steve Hill was professionally and smoothly done. Getting the information to our auto insurance was done quickly the following day by Valerie Woiciechowski. It was a 3 hour drive to get there from home, but definitely well worth the trip. I would certainly go there again, and tell you that there is no better place to buy a car. Kara Webster.

Nana2258

Aug 23, 2014

We went to Keene Toyota this week end to look at new cars. We were greeted by Dave Barrett and Ned Lester and we're made to feel so comfortable and important to them. The price for our new Rav4 was amazing and the sale was made so easy for us. We can't thank them enough!!!!!!

drouisse

Aug 22, 2014

Very professional and helpful! Joel and Dave answered all of our questions and concerns about buying a used car. They followed up with us after the sales to make sure we were happy with our selection. We will be back soon to purchase another car from them.

stephen.tetreault.90

Aug 22, 2014

This was the second vehicle we through Jamie and were very pleased with him and the rest of the dealership. We've always been happy with Fenton Family Dealerships and this was no exception. There has never been any pressure. We would do this again.

jstu911

Aug 19, 2014

Stopped by on our first day of car shopping for the selection to test drive. Met Mike from sales and he showed us several vehicles and was very patient and knowledgeable. Very low pressure since we were initially "just looking." Found a mint condition xc90 for an unbeatable price and drove it away that afternoon. Great financing department as well! Quick process and great rate through a local credit union.

Kelly Kamps

Aug 14, 2014

David Cox was fantastic! He listened to our needs and helps us find a vehicle that fit our budget, our taste, and our family of five. He made the process fast and easy, which as busy parents was really helpful to us! This was a great experience, and we will absolutely come back to this dealership in the future!

ST0707

Aug 14, 2014

Recently visited to lease a new Tundra. We first worked with Craig Bourassa at which time we came to an agreement on price and which truck - the truck was not currently at their dealership but we were told we could get it in about 2 weeks. After filling out all financial paperwork we were told the truck we wanted was no longer available, nor could they get us the exact truck we wanted. We ended up deciding to take a different Tundra that was already on their lot but with a bigger motor and higher price. At this time we ended up working with Dave Barrett who we felt was not being completely honest and up front with us. At one point we were even told "we can give you this price as long as you promise an excellent review" and "If we are going to receive a 'bad' review from you we'd rather not do business". I believe in being honest and fair and in the past (this is our 5th vehicle purchased from Fenton Dealerships in the past 4 years) we have always been treated this way at Fenton dealerships but not this time. It is unfortunate, but after this experience we will be going elsewhere.

nanci.ohnesorge

Aug 13, 2014

Mike was patient and helpful as we test drove many cars. No pressure and very motivated to make sure we chose a car that was going to work for us. Very professional and helpful.

Cheshire15

Aug 6, 2014

We were extremely pleased with everything that went into purchasing our new vehicle (Prius) The sales team was very helpful in showing us all of the models that we were interested in and getting us in and out of the dealership with our new vehicle as fast as possible (with two kids in tow, we really appreciated their efficiency on time!) We are very pleased with our new Toyota vehicle...but what will bring us back to the dealership in the future is the customer service. Top-notch all around.

Melekayla

Aug 1, 2014

Mike did an excellent job providing us the new car. He was very helpful, honest and confident and he wasn't pushy all. Mike and Steve, both of them are very professional, friendly and pleasant people. We are very satisfied with our new car. All the best for all of you!

Kim MP

Jul 31, 2014

When I started looking for a pre-owned vehicle, I searched online and found the prices at Toyota of Keene competitive with other dealers. The dealership is an hour away from where I live, so I called ahead and they always had models in my price range ready to go for a test drive when I got there. Adam Zinn was very professional and helpful, answering all my questions about each vehicle honestly and without any pressure to buy. Adam is very knowledgeable and enthusiastic about Toyota vehicles, which gave me confidence in trying a new brand. I also worked with Scott Perry, who was equally knowledgeable, polite, and professional. I appreciated their friendliness and low-key sales approach as I had never bought a car on my own before. Cathy G. was also a help as she kept in touch on-line and assisted with test drive appointments. I could have shopped at dealerships much closer to home, but I had a good feeling about Toyota of Keene and I'm really glad I tried them first. I'm so happy with my new (used) RAV4!

coikle

Jul 28, 2014

We started out online since we live in the foothills of the White Mountains and Kristen Lamoureux was very helpful. She was not at all pushy and offered great assistance. We did most of the work through emails and phone calls. We made the trip to Toyota of Keene and when we arrived they were ready for us and very accommodating. Mitch was our salesman and he was very knowledgeable, professional and friendly as we found everyone we worked with to be. We have already recommended them to several people we have talked to since our purchase and assured them that is was worth the trip. We can't really comment on the quality of work yet since we haven't had anything done yet. We are very satisfied with our purchase and experience with Toyota of Keene!

sdmullins

Jul 25, 2014

Mike did a great job providing me with the ability to find the right car, a 2013 Volvo s60, at the right price. The follow-up and complete purchase experience was pleasant and professional. I would recommend doing business with Mike and Jeff at Volvo of Keene to anyone interested in working with solid, sincere salespeople.

jared stolper

Jul 24, 2014

Ned Lester was very knowledgeable, polite and helpful. He was always easy to get ahold of and returned my calls right away. He knew how to find the right vehicle for us and helped us feel very good about the final purchase. Ned was able to help us quickly without ever making us feel rushed or pressured. I have worked with Ned in the past and look forward to our next purchase with him.

Jhandy

Jul 21, 2014

Toyota of Keene excels at what they do. From initial contact to the close of the transaction nothing but the utmost professionalism was exhibited. We have done business with Toyota of Keene for over 25 years, and will continue to do so.

wewlsn

Jul 19, 2014

I was in need of a good reliable car, so my friend recommended Toyota of Keene, So off we went. I was greeted by Ned who was very friendly and helpful, told him my price range. and he had 3 vehicle for me to test drive. Buying a car is a very scary experience, since I have never purchased a car from a dealership, So it was nice to be treated with respect and not talked down to, I have gone to other dealers and being female they make you feel helpless and don't know anything, well after I test drove the Nissan, I opened the hood and checked the oil and transmission fluid because by the smell and feel you can tell lots about a car. Ned walked out and offered to help. He was very helpful and easy to talk to it was a great experience and wouldn't hesitate to send people there for a new car.

rayeyles

Jul 18, 2014

I traded my '13 Tacoma TRD for an '08 Tundra Double Cab Limited. Wow, what a difference! This Tundra is the truck I was looking for last year! I can't say how appreciative I am for the service and attention given by Scott Perry and Shawn Waters. I bought my Tacoma from Shawn last year and went back to him for the Tundra, but he was tied up with another customer. Thankfully he hooked me up with Scott. Scott made this trade as easy as it could be and had no problem in agreeing to fix the few things I thought needed attention on the Tundra. The experience couldn't have been less stressful and the truck was delivered as promised. I felt the attention they paid to detail was BETTER than I expected. Thank you Scott! ?

Jessy888!

Jul 13, 2014

If you don't want a sales pitch, but want to have a pleasurable and professional experience looking for or buying a car come to Toyota of Keene. You will feel welcomed and taken care of just like family from the moment you enter. It was very difficult for me to let go of my old car, which I loved so much, but thanks to the positive attitude and highly adept and knowledgable people here, I not only found a car, but left feeling complete and happy about my decision. Unlike some dealers who will junk an old car that was traded in like my Saab, these folks will do their best to prolong its life. Even work with Big Brothers and Sisters of America to give my car to a deserving home. Magnifico!

cinna553

Jul 3, 2014

Because Ned followed up on a vehicle I purchased two year ago, I started thinking I might be ready to purchase another Avalon. Went to Keene Toyota and met with Jamie Rio, as Ned was not in that day. We went over all the details, and I decided then to purchase the 2014 Avalon. I had previously been to another dealer, and had a quote. Jamie was able to give me a better deal.Joan Starrett

oad0463

Jul 1, 2014

Keene Toyota committed to a fair trade-in value just based on pictures without seeing my trade, and granted a fair price on the FJ. No surprise, no trick, just nice and honest!

mwing53

Jun 29, 2014

The reason why I've given the great ratings in this review is so simple...these guys could not have been better in any way at all. From the getgo, they were the best. Personable, so cooperative and fair, so thorough...just the BEST! This started with an internet contact and continued on from there, and at the end we drove away in our new RAV4. We have done business w the Fenton dealerships before (Honda and Toyata) and have always been pleased..this time we were just blown away by the quality of the business practice and the peerless work of Shawn, Jeff, and Stacy.

Edwarsu133

Jun 28, 2014

Joel Robinson was extremely professional at all times, knew his product, followed up as promised, and always made us feel welcome. I would recommend this dealership.

HenryA

Jun 27, 2014

I recently had a dire need to replace my car and searched online as well as visited Toyota of Keene. I showed up at the office with no prior appointment, and was cordially attended to. Mitchell Piper listened patiently, offered guidance from his wealth of experience taking into account my peculiar situation and within four days, we successfully struck a deal.My family and I are very satisfied. Without an iota of exaggeration, every moment spent there was worthwhile and I am glad I opted for a Toyota.To the entire Toyota team, kudos for an outstanding job well done.

evelynhuston

Jun 23, 2014

Everything went fine. Dave was helpful and open with us. We're looking forward to enjoying our RAV4 for years to come. Thank you for a good experience.

ironman1955

Jun 21, 2014

Internet sales rep Cathy, called me at home, and asked if I still had my 2011 Toyota Corolla. I sad yes, and I still love it! She asked if I was interesting of upgrading to a new 2014 Corolla, and I said I don't need one, mine is great! I love my car! She said to please stop by and see if we can change your mind! I told her, they would have to make a really good deal for that to happen! I drove up and met with Dave, the Sales manager, and he hooked me up with Joel Robinson! I have purchased from Joel before, and have a tremendous amount of trust in him and with the Dealership after my previous experience with them! He is really an awesome man! Well, he put me in a new Toyota, and I test drove it! The new upgrade is awesome!!! Back up camera! New dashboard! Higher gas mileage! Blue tooth Technology with voice activation!! Oh My God!! It rocks!!! Dave & Joel put me in this new car right at my current payment for my previous Toyota!!! My wife loves the car!!! (Happy wife, Happy life) anyways,,,,,,,,Thank You very much Toyota of Keene! Thank you very much Dave and Joel!!

Paulinech

Jun 17, 2014

Very good customer service. David answered all of my questions and is available should I need assistance. I recommend this dealership to friends and family

BalasubramaniPeriaswamy

Jun 14, 2014

Great place for Car Purchase. Joel Robinson was helping me to find a right car and right color. Have visited lot of other dealers & talked to many sales person.Joel was the best.Bala

lmsantora

Jun 9, 2014

I had an excellent experience at Toyota of Keene with Jaime Rios and Val Woiciechowski! Both were very helpful and knowledgeable. No pressure buying experience. Was in and out of the dealership in 2 hours and able to drive away in my new car! Price of vehicle was $2000 under fair market value. They gave me what I wanted for my trade and a great interest rate. I would highly recommend Toyota of Keene to anyone looking to buy.

garyt65

Jun 3, 2014

very vary pleased with everything about purchase staff very friendly and very quick at everything from getting financing to the paperwork and preperation to take vehicle home . recommend them to anyone look to buy a vehicle will recommend to every one we know gary&lanise tarr

margie87

Jun 3, 2014

We were looking to upgrade our current Sienna that we had bought from the same dealer and found that the price of a new one was so reasonable that we were able to purchase a new one. The whole staff was friendly warm and courteous. Our Salesman took all the time we needed to answer questions about our purchase and was very knowledgeable concerning all details from start to finish.

Phillip105Wilson

Jun 2, 2014

Buying a new car is usually a horror story. but, not so working with Dave Cox at toyota in Keene. The whole transaction could not have gone better. No pressure or "salesman's"

mlt

May 30, 2014

We were happy with our first experience with Mike in January 2014 and came back for a second purchase in May. The car was very clean and they went beyond by upgrading the tires and replacing the brakes. We are confident with this dealership and feel that both cars will be in service for a long time.

KevinMerry

May 27, 2014

After months of hemming and hawing about whether or not to buy a truck, I finally decided to go for it. Toyota.com has a "build your vehicle" section, and upon completing that, I had settled on the 2014 Tacoma-regular cab-4x4-automatic trans.-in silver. When I hit the "get a quote" button, I was emailed a few minutes later by Cathy Gannoe. I explained to her what I was looking for, and she said it would be no problem to locate exactly what I wanted. After a couple emails back and forth, we even finalized the sale price. That evening Joel Robinson called to say he would be handling the sale, and he was able to take to take my info over the phone in order to expedite the paperwork process at the dealership. This all happened on a Monday, and by Thursday the exact truck I wanted was on the lot ready for me to pick up. I was having some trouble coming up with a ride to the dealership, but Joel said, "No problem, I'll come get you." When I arrived Valerie had all my paperwork ready to go. I think the time from walking in the door to walking out with the keys in my hand was less than 30 minutes. Joel topped off the gas tank and I was ready to roll. Everyone I dealt with at Toyota/Volvo of Keene was very friendly and helpful. I would highly recommend this dealership.

lisaranauro

May 27, 2014

We love the new Corolla. We worked with Jamie Rios who was busy but he took time to work with us, explain our options, and make sure we had all the information necessary to make an informed decision. He was great about explaining how all the new technology works in the car and made sure everything was set up correctly. Everyone at the dealership was friendly and helpful. I highly recommend Jamie Rios and Toyota of Keene.

ecornellier

May 18, 2014

I would buy from this dealership again and I would recommend it to others! I had a great experience here. I didn't feel pressured by sales at all and I felt that everyone was very helpful in answering questions! Mike Downes and Steve Hill went above and beyond to make sure I was comfortable with the purchase. They were also very helpful in teaching me how to use the technology my car is equipped with. I am extremely happy with my new vehicle and the ease of the process in purchasing it!

Pat03070

May 18, 2014

My husband and I saw a car online at Toyota of Keene that we wanted to look at. We weren't planning to purchase that day, but we drove over an hour to check it out. As soon as we arrived we were introduced to Scott Perry. Scott was friendly and attentive. The car we were interested in was brought around and we went for a test drive. Wow, we loved it. What pushed us over the top was Scott's easy, no-pressure approach. We are an older couple and truly appreciate that. So we ended up trading in our 16-year-old RAV4 for a 3-year old model. Because we hadn't planned to buy, our car had a lot of stuff in it, and Scott even helped us move it over to the new vehicle. Everyone at the dealership was friendly and got the job done. We would definitely recommend Toyota of Keene, and especially Scott Perry. We wish all sales people were as good as he is.

Sallenphoto

May 15, 2014

Words don't explain how well I was treated by Adam. As a young driver, he explained EVERY little thing to me in extreme detail, and didn't make me feel like an idiot. They handled my car with care, and didn't leave it stinking of oil and grease. Paid a lower than expected amount key and labor. Was in and out in less than an hour. Adam gave me his card, and shook my hand. I was even left with a decal and they put some bolts on my license plate for me. Boston Volvo Village doesn't compare to how I feel about them.

GrammaJan

May 13, 2014

After two very bad car purchase experiences, I followed my daughter and son-in-law's lead and went to Toyota of Keene. They have two cars from Toyota of Keene and are extremely pleased with the dealership. Knowing how skeptical I was after my previous dealings, they told me to ask for Joel Robinson. I couldn't be more pleased with Joel as he patiently helped me through the process of selecting the right car. We now have three Toyota RAV4s in the family and I will not hesitate to recommend this excellent dealership to family and friends.

NanFornal

May 12, 2014

Toyota of Keene makes the process of buying a car so easy. I never hesitate to recommend the dealership and Ned Lester to my friends. Kudos to service department, too!

Bennettsmom

May 10, 2014

Great experience- Jamie Rios was wonderful!!! He was prompt with calls/texts, followed through with promises and went the xtra mile. Would recommend Jamie for an easy, stress free experience!

dantherieau

May 9, 2014

After starting a business i realized we needed a bigger vehicle and more powerful, i contacted David cox who had sold us our other vehicle and told him my plan, he not only got us a fantastic deal but he went out of his way to find us the perfect tundra for what i needed. David is a fantastic sales man and we will only go through him in the future, he takes all of our needs into consideration and delivers a fantastic product!!!!! And we cant forget about the finace department valerie was awsome and had everything ready to go upon my early arrival she got us a fantastic deal and has a great personality. I forgot i was even at a dealership at times! Everyone was welcomeing and didnt try to sell us something we were not interested it. Short sweet and to the point!!!!

Tynisa1121

May 5, 2014

Upon scheduling service for my 2011 Tacoma, I received an email from Toyota regarding interest in selling my truck. Truly, besides the high monthly payment, I highly enjoyed my truck. I am a bona fide truck girl. So, I really believed that my needs and wants could not be met by any other vehicle. Scott Perry convinced me otherwise. My stipulations for an alternate included the vehicle had to tow like a truck, had to be roomey, had to handle rough terrain, had to have 4 wheel drive, and decrease my monthly payment (or be worth a high monthly payment). Scott respectfully noted my stipulations and satisfied all of them by introducing my to the 2014 FJ Cruiser!!! An FJ Cruiser!!!!!! Once I sat in the FJ I knew the deal was done and it worked out perfectly. I am also 8 weeks pregnant so the space of the FJ and the extra space in the back will give plenty of room for baby "stuff" and a place for my dog (avoiding her leaving muddy paw prints on the seats). LOVE IT!!

Conwaym

Apr 25, 2014

Jamie was AWESOME! From the moment in step foot in the door to talk to him he made the process of buying a car extremely easy and painless. He was friendly, extremely helpful, listened to what I was looking for, and did a great job of explaining things so I understood. He definitely changed my my mind about car salesmen....he wasn't the creepy used car salesman that I have experienced in the past!As a customer with not-so-great credit, Jamie, Valerie and Jeff made it possible for me to purchase a vehicle that I liked and was in my price range. The bank wanted more money down, but they reduced the selling price to cover the difference, which I truly appreciate A LOT! They thoroughly went through all the paperwork with me to ensure I understand all the information.I definitely will recommend this dealership to anyone who is looking to buy a car! I left the dealership knowing I got a great car for a great price!THANK YOU!!

klacoillejr

Apr 6, 2014

First let me start out by saying that I dread the who;e purchasing car ordeal. Randy made my experience a pleasure. He helped me get into the make of vehicle that I wanted. When we started we where looking at used cars and when we got done, we ended up in a lease, (new vehicle), for less money on our monthly payment. We are very happy, Randy did a great job! He listened to our concerns and out us in the right car.A very positive experience, I know when I come back at the end of our lease, I hope Randy is still employed at Keene Toyota, he will be the first person that I will look for.

DxxxB

Apr 4, 2014

We chose to look for our next car here because of the consistently high quality service we've gotten on our old Camrys. We never felt pressured by anyone in the sales department. In fact, when we told one salesman we were not ready to buy, he cheerfully acknowledged that, but left us with a business card "just in case". When we decided it was time to move forward, we returned, test drove cars, asked a lot of questions, and made an appointment for a week later to think it over and revisit the cars - still NO PRESSURE - just lots of good information. In the end, Joel had exactly the car sitting on the lot - he knew his inventory and had spent enough time with us to translate "what we thought we wanted" into the right vehicle, price, and trim package.Afterwards my husband commented that purchasing this Toyota was a great experience from beginning to end and completely opposite the fast-talking pushy you-need-to-buy-more-because-you-can-afford-more experience we had previously at another area Toyota dealershipWhat we appreciate even more is that, as people on a tight budget, we were never demeaned or dismissed in any way, but made to feel as important as another guy purchasing a Lexus or high end Volvo. Thank you Fenton Dealership and, especially Joel!

Candyreds

Mar 30, 2014

I recently purchased a brand new Toyota Tundra. Mike was a great salesman and made buying my new vehicle simple. I definitely would recommend buying a car from him at Toyota of Keene.

nellenwill

Mar 24, 2014

I had a great experience. Shawn was friendly and informative. He answered all my questions and thought of all the things that I needed to know, Didn't have to spend hours waiting. Everything went fast and efficiently. Smoothest and most relaxing transaction at any dealership I have ever experienced.

SeanMurphy77781

Mar 21, 2014

Great staff, nice atmosphere, great service and great prices! Nice to have a good experience at a dealership! Definitely will recommend and go there again!

tshea2544

Mar 18, 2014

I was referred to Toyota of Keene, specifically Dave Barrett. I was in the market for a used Toyota Tacoma. These vehicles are not easy come buy do to their high resale value and customer satisfaction. Dave was quick in returning my initial phone call, answered my questions, and asked what I was looking for. He ensured me that my business was to him, and that he would work with me while searching for a vehicle. I located a used Tacoma on the Toyota of Keene website. I contacted Dave, and the transaction was flawless. I was treated very fair on my trade, and also with the price of the used Tacoma. When the deal was reached, Dave made sure that of our questions and needs were met prior to picking up the vehicle. When the pick-up day arrived, I was introduced to Joel Robinson. Joel was assigned the task of ensuring my sale went smoothly. Joel introduced me to Valerie who led me through the seemless process of vehicle financing. There were no hidden agendas, no back door deals, just honest sales people who wanted to make the customer satisfied. Joel took the time to walk through my new vehicle and answered all my questions. He assisted me in the set up of the bluetooth connection for my iphone, and walked me through the process. Joel gave me his business card and told me to call him with any questions or concerns. The team of Dave, Joel, and Valerie are an example of what customer service and car buying are supposed to be like. No headaches, no false promises, just a 100% effort to make the customer satisfied. I would not hesitate to recommend Toyota of Keene to anyone looking for a new or used vehicle. Their attention to detail was fantastic, and not seen at any other dealership.

cooker883

Mar 12, 2014

World-class car buying experience - and on a Sunday! Everybody was friendly, knowledgable, flexible, helpful and fair. Pricing was dead-center on the Lexus, and trade-in allowance was exactly what I was hoping for. Highly recommended.

Rbra1977

Mar 12, 2014

A great experience from the moment you walk through the door. This is my 4th lease vehicle with Toyota of Keene and I will certainly be back again. An outstanding dealership!

brettduncan725

Mar 6, 2014

At Toyota of Keene my wide and I are treated to outstanding customer service and quality service. Our two vehicles "run like a top" due to the excellent staff in the service department. They identify areas we need to keep an eye on and recommend appropriate servicing without at any time pressuring us or overcharging. We will continue to utilize this dealers service department in the years ahead. They have made car ownership and maintenance a breeze!

johnjcronin

Mar 3, 2014

I just purchased my second new car from Toyota of Keene and couldn't be happier. I live in the Boston area, and even though I am 90 minutes away, I returned to Toyota of Keene due to the absolutely great experience I had before. They are 110% dedicated to customer service, honesty, and attention to detail. The entire experience was nothing but perfect. I worked with the manager, Dave Barrett, to find a 2014 Highlander with the exact configuration that I wanted. Jaime Rios worked with me the day I picked up the car, and couldn't have been nicer. Knowing that I would be a little pressed for time, he insured that everything was ready to go as soon as I showed up. Can't say enough about how pleased I was. Thanks Guys!

TomSpinks

Mar 1, 2014

I can say outright, that I have never had a more positive and painless experience when purchasing my car. I came seeking one car that i had researched. Adam took me from where I was in my research to a test drive, and then a very thorough explanation of the process. Adam answered all the questions I could raise at the time of purchase. I received a good estimate on my trade and after getting approved I met with Valerie who explained the extended warranty, as well as talking with her about things we had in common - softball, etc. She really helped with the numbers. I left a couple of hours later driving my Yaris home and feeling like the people at Toyota of Keene were a very large but close knit family. This is the place to buy a car, because there is no pressure, sales people are patient and knowledgeable of their product and the industry. 10 stars for Adam, Valerie and Dave Barrett. Thank you Toyota of Keene.

Carried_5763

Feb 26, 2014

The whole process was so easy! Both Mike and Steve helped and answered all my questions every step of the way! I would highly recommended both of them

seovt

Feb 26, 2014

Adam is very personable, honest and easy going and made us feel like he had our best interests in mind at all times. We were full of detailed questions and requests and he worked hard to get answers and results.

strattoa

Feb 25, 2014

Craig Bourassa was our sales rep and he was very helpful and friendly from start to finish. Craig was very knowledgeable. We were looking for something specific and he was able to deliver the truck (Tacoma) we wanted. The dealership conducts business in a very "no nonsense" manner. We got a good trade-in for our truck and was able to negotiate on something extra that the truck we were buying didn't have on it already. We've done business with this family in the past and would happily do so again in the future. We've already recommended them to friends.

DKindopp

Feb 24, 2014

I met David Cox when I visited TVK to test drive a 2014 Prius v. He was very friendly & forthright during my time there. I told him I had been in contact with a couple of dealerships through Costco & BJ's but that I'd be happy to allow TVK to compete for my business. In a nutshell, TVK came close enough & David's customer service shone so I decided to keep my purchase local! David even drove to our home so we could sign all of the documents as we were frantically preparing to leave on vacation!Overall, an excellent experience. I hope that I don't need to visit their service department much to be able to comment on that!!

vbtacoma

Feb 23, 2014

Randy is an EXCELLENT sales consultant, and a great person. It was a second vehicle we purchased through Toyota of Keene and Randy assisted us both times, and both times he did an excellent job! I would recommend Randy to anyone I know!

major193

Feb 22, 2014

Can't say enough on how nice our transaction went. Catherine called and schedule our appointment, everyone was pleasant and our new car was ready for test drive. We purchased it that morning and drove it home in the afternoon. Shawn, Jeff & Steve were great. We are not from the local area but plan on making future purchases here. Follow up calls already to see if we had any issues or problems (none).Thanks so much.Walt & Trish Heinrich

laurenpetersen94

Feb 20, 2014

I went into Toyota not knowing what to expect. I had just learned that my 2006 Subaru Impreza (with only 134K miles on it) was going to cost over $2,000 to fix due to a blown cylinder in the engine - so it wasn't worth it to fix it. So I needed a car ASAP. My visit to Subaru earlier that day was just frustrating and I did not like how I was treated. The second I met Joel Robinson at Toyota of Keene I knew I was in the right place. He listened to what I wanted and what I could afford and he made it happen. He didn't pressure me or try and coerce me into getting anything I wasn't interested in. He was a great salesman, the best I've ever had! He was very knowledgeable and I loved his personality. I ended up driving that home in a brand new Toyota Tacoma and I couldn't be happier!

holwaybill

Feb 18, 2014

I went to toyota of keene in hopes of trading in my older toyota truck for a newer one without breaking my bank acct and was greeted by Ned Lester who was very helpfull and knowledgeable with helping me decide what i was looking for and at no point did he make me feel presured or rushed to make a sale. Once i selected the truck i wanted we sat down and to put all the info together to get an overveiw of what the final sale would look like before making my final decision. feelin very comfortable and informed i said lets go for it. At that point i was introduced to steve Hill for financing and final paperwork who was again efficient and knowledgeable and feel confident that he was able to get me the best deal possible. I am now enjoying my new (used) truck . So if you are in the market for a new car or truck at a good price with no hassel no pressure sales and service staff stop in to toyota/volvo of keene and ask for Ned Lester and Steve Hill.

trentboehmler

Feb 15, 2014

Top notch people with top notch service. I will be a loyal customer because of the quality of the people. Not to mention the quality of the vehicles.

Sugarsweet

Feb 12, 2014

I spoke with Kristen , whom I met on the internet website. She sent me pictures of cars she thought I would like. When I first got to The Dealership, I met with Ned. What I liked about Ned is he wasn't pushy, Ned was very pleasant and knew the product of the cars very well. Ned even showed me the car fax and consumer ratings of the car I was buying. When I found the car I liked. I took it for a test drive and fell in love with the car. I then met Dave the credit person, that went well, then to Steve the financial paper guru.Steve explained every piece of paper in terms I could understand as I signed each sheet. When I drove home that day in my new car I felt confident with how the whole experience went. I highly recommend this dealership. Thank you for a great car buying experience.

cmacd200

Feb 10, 2014

Best new car buying experience. Mike Wells my sales person was very friendly and helpful. Price quoted on the internet was the best price in the area. I highly recommend this dealership and will not hesitate to buy my next car from them.

lohrms

Feb 10, 2014

Across the board I give this Dealership a 'Great' rating... From start to finish I found my experience to be stress free. My representative, Adam Zinn, could not have been more professional, courteous, knowledgeable. The entire staff was friendly & helpful.I was not looking forward to this visit at all -- but had no choice -- my '97 Toyota Camry was done. When all was said and done, I thought to myself, "wow, that wasn't bad at all" -- If you are interested in a Toyota I highly recommend Toyota of Keene. I can't speak to the other salespeople, but if they conduct their business the same way Adam did with me, you can't go wrong.

slb2

Feb 9, 2014

I was very pleased with the services I received . It was a pleasure to work with Joel. I will gladly, recommend this dealership to friends and family.

dcyery

Feb 2, 2014

We have purchased a number of cars from this company over the past 23 years, from Volvos to Toyotas and a Honda. We have always been well treated, made to feel like our purchase matters, and find the level of professionalism to be fantastic. Adam Zinn was great to deal with! Our feeling is that unless you're lookign for a car that Fenton Family Dealerships doesn't offer, you shouldn't go anywhere else.

kseverance

Jan 28, 2014

Scott was very friendly and helpful without being overbearing as some dealership salesmen are- he was willing to help us out even when we asked for several cars to try-he was GREAT!!

MarkDanielson

Jan 28, 2014

Sean was a pleasure to work with. At no time did I ever feel pressured to purchase from Toyota of Keene. He kept in contact with me and went out of his way to find the exact truck I was looking for. Even after purchasing the vehicle he continued to be of assistance. I would recommend Toyota of Keene and Sean Waters highly.

Hcrotty

Jan 25, 2014

Shawn was an excellent salesman to work with. He was informative and helpful, without making us feel pressured into purchasing a vehicle! We were very comfortable working with him and would highly recommend him to anyone looking to buy a Toyota.

aubreysaxton1

Jan 22, 2014

Jamie Rios is a bang up salesman. His attitude created a laid back and stress free shopping environment. He is upfront and honest, with no bull. I've known Jamie for several years, he sold me a vehicle in 2005 that was not the car I had intended to buy, but is the perfect car for me and I love it to no end. His attention to detail, exceptional customer service and friendly face made it a no brainer when my fiancee was in the market for a new vehicle. I only wish Jamie was able to represent every brand of car!

Landsu14

Jan 19, 2014

I had a great experience. David Cox provided outstanding customer service. I highly recommend this dealership. David was straight forward, friendly, knowledgeable and professional. I usually dread buying cars, however this was my best and fastest car buying experience to date.

macralph

Jan 15, 2014

I just purchased a Highlander Limited from Toyota of Keene; the experience from pre-approval to purchase was exceptional. Communication and interactions from all employees, including Catherine Gannoe, were not only polite and friendly, each were attentive to every detail - focusing on getting me the best deal possible! Mike was great to work with as a sales person - so friendly, answered all questions and kept me informed without being "pushy." Valerie was equally great explaining every detail of the financing process in a no-nonsense manner. A wonderful place to purchase a vehicle! Without hesitation, I recommend Toyota of Keene to anyone interested in purchasing a vehicle.

jwillis18

Dec 30, 2013

I went to trade my Avalon with 80000+ miles on it for a car with less miles. Shawn Waters showed me several options suiting my needs and also told me that the new cars were financing at 0 percent interest. As I wanted a car with very little miles Shawn helped me figure out that it would actually cost me less in the long run to buy the new car. I chose a 2014 Camry and he showed all the varies colors he had in stock. I made my choice was introduced to the finance guy, signed the papers and had my new car by the end the same day. Great experience. I have bought several cars from the Toyota garage using Shawn Waters as a sales person each time. I will and have recommended him and the dealership to my friends, coworkers and family.

michaelalan7

Dec 30, 2013

My wife and I came by Toyota of Keene because we'd been thinking of buying a Matrix for about a year and had planned to buy it at this dealership, because of the high level of customer service that Toyota of Keene is known for. When a goober on rt. 2 in Fitchminster, MA rammed my old 1999 Chevy Prizm [aka Toyota Corolla] bare bones, commuter mobile, we decided to check out the Matrix. We went to the Web site and to our horror, found out that the Matrix was being discontinued. We were all set for high-pressure, tag-team sales tactics, since we'd never actually bought a new car before. I had worked as a mechanic while studying at Virginia Tech and I'd always been pretty good at selecting good used vehicles and either doing maintenance work myself or finding a master mechanic who had more tools, brains and a lift to help me get the old cars back on the highway. I drive as much as 700 miles/week and my wife has a 180 mile commute two days/week.At any rate, we were very motivated buyers. Ned greeted us at the door and showed us the last Matrix on the showroom floor. It's basically a Corolla wagon with AWD and a 2.4 litre engine. After getting a worry-free 240,000+ miles out of the Prizm, and plenty of worries from a Subaru Impreza, an F150 and a Nissan Sentra, I was ready to buy the last Matrix that had been reduced by $3000. We test drove a 2009 Matrix that had just been traded the day before. Because the trade-in was so well-maintained and coated in the color that my wife liked, we ended up buying both - the 2013 with cash and we financed the 2009. Ned was very easy-going and knowledgeable, so he made our experience a lot of fun and minimally stressful. He and Steve Hill were very patient with us [and our wild 8-year-old daughter]. Steve got us a great rate for the 2009 loan. Their manager, Dave Barret, was also very helpful in giving us discounts and telling us how much they appreciated our trust in them and their products. My wife and I were very impressed with this professional team and would recommend Toyota of Keene to anyone looking to purchase a Volvo or Toyota, either pre-owned or new. Ned is also one of the leasing experts and would be a good contact if that were the desired option.

Lnhammon

Dec 28, 2013

Everyone that I dealt with at Toyota of Keene was amazing. Everyone was kind and willing to come to a decision we could all agree in. I would absolutely get my next vehicle there. Thanks for all the help Craig!!

ginny23

Dec 23, 2013

Mike was an awesome salesman. He was not pushy at all. He was friendly and helpful!!! Mike understood how special our old car was tried to make the change to the new one smooth!!! He was also patient and kind to our daughters too! They dropped the price and helped us reach a monthly payment that we were comfortable with! Steve was helpful and nice too. He took lots of time with us and answered our questions!

DaveHall17

Dec 22, 2013

I just recently filled out a review for my wife and mother's purchase. I said that I would be back for my next purchase. Today (12/22/13) is the day I finalized the purchase of my new Toyota Tundra. I really appreciate Adam Zinn and Dave Barrett giving me the time to resolve in my mind whether to buy new or pre-owned. At no point in time did I ever feel pressured. In fact, I feel bad that I dragged Adam and Dave through the wringer. At first I thought I wanted one type of truck, then the next day my mind changed, the next day, it changed again. This went on for awhile until I finally resolved my needs and wants. I ended up doing a lot of research and finally settled on a black Tundra crew max. I added on several items that were priced fairly and financed them into the final purchase. I really appreciate the approach this dealership provided me and my family. This was the 3rd car we have purchased this year! Adam Zinn is a great salesperson. Young, personable and willing to take the time to make his customers feel comfortable throughout the entire car buying process. Thanks, Adam!

DanTaylor1983

Dec 16, 2013

Our family commutes long distances and we have gone through far too many cars. Nearly 14 years ago I was referred to this dealership by a friend who works in the industry as a service manager (for another brand). I just purchased my fourth Toyota, three of them from Toyota of Keene. The price has always been very reasonable right from the start. When I have called in to see what is available (or checked on line) they are up to date on their inventory and will not lie about what is in stock just to get me in the door. I have also found that they usually have what I want for options on the lot, and have noticed that they seem to have a better variety of options available for their customers. But, the most important part of the experience has been the well informed, no pressure sales experience. My most recent purchase from Ned Lester, Dave Barrett and Valerie Woiciechowski went very well.

nh_mom

Dec 16, 2013

I'm a very loyal Volvo owner - in my honest opinion there's literally no vehicle like a Volvo. Just traded in my 2004 XC90 for a 2011 XC90 with Toyota/Volvo of Keene. The Volvo staff here have always taken good care of me, and this transaction was no exception. There's a very friendly/family feel to the group, and in the days post-sale I've already received phone and email follow-up ensuring I remain a happy member of that family.

stvgendron

Dec 4, 2013

My Husband and I had a great experience at the Toyota dealership in Keene N.H. This is why we gave the review that we did. The staff was prompt to greet us when we arrived and made us very comfortable while we waited to start our new car buying process. The dealership was very clean and spacious. Our wait was not long when our salesperson Ned Lester came to get us and then showed us the vehicle we were interested in. Ned took us for a test drive in a new 2014 Toyota Corolla. He showed us how all the features work in the car. It was a great test drive and we knew this would be the car we would buy. In the business office Steve Hill took great care in helping us to get the options that were right for us for our purchase. He explained in great detail all the paperwork that we signed and what it all meant and made sure we were comfortable with all the items that pertained tour new Toyota Corolla. In all, we had a great experience in buying a new Toyota Corolla. Thank You to all that were involved!!

Kinyon

Dec 2, 2013

My husband and I went to the Fenton Dealership to test drive a new Toyota Avalon. We spoke with Jaime Rios who first told us about the unique changes in the new Avalon compared to our 2005. Jamie answered the many questions we had with his expertise. We then drove the Avalon and loved the ease of handling, the quietness, the sound system and the many new features. What impressed us about that drive is that Jaime took us over some back roads, even a short dirt road with sharp curves, instead of staying on the highway. We were sold on the car. Jaime made the experience of buying a car so easy and exciting for both of us. He also initiated a good deal that pleased us. We would highly recommend seeing Jaime for your next new or used car.

ithreepin

Nov 25, 2013

These guys were great. I made initial contact with them via the internet and received a very quick response in return. I explained that I lived a few hours away and wanted to have to make only one trip to the dealership. Joel answered every question I had, worked with his finance manager to secure financing (at a very good rate considering my credit issues) and had everything buttoned up before I made the trip to Keene.Once there, the entire staff was super friendly and worked to make my visit very pleasurableeven giving my 7 yr. old son a place to charge is tablet. It only took a couple of hours to finalize the deal and I drove away with the car I wanted and at a very fair priceand I only had to make one visit!I would highly recommend this dealershipthey deliver what they say they will deliver and do it in a very friendly & professional manner.

jscagel

Nov 21, 2013

My husband and I stopped in to look at used trucks. We had very specific features that we wanted and were seriously considering a vehicle that another (non-Toyota) dealer had to offer. Mitchell showed us what was on the lot and checked what other dealers had. His approach was friendly, helpful and not at all aggressive. Before we left we asked him to give us an idea of what a new Tacoma with the desired features would cost. He gave us that information and we left. We went to the other dealer intending to purchase a truck we had looked at previously. The sales people were aggressive, condescending and phony- everything we had come to expect through years of car buying experience. We went directly back to Toyota of Keene and, with Mitchell's help, bought a new Tacoma. We paid a little more than we would have for the other make, but feel we got a better deal overall. When someone believes in the quality and value of the item they are selling, strong-arm tactics are not necessary. We have bought three vehicles from this dealer over the past 15 years. From now on they will be our first stop every time.

Ldduguay67

Nov 21, 2013

we had a very positive experience buying a new Toyota at Toyota/Volvo of Keene. Joel made sure we understood all the electronic gadgetry before driving the car ( for 2 retired people , that means a lot!) We were given a fair price for our trade- in, which was the foremost reason we decided to buy! Everyone answered all our questions completely. Thank you!

scottblair

Nov 20, 2013

Dave Cox made this purchase experience painless. Very informative about the Prius we bought. Worked with us on the price.Would strongly recommend Dave and Toyota of Keene NH to anyone looking to purchase a vehicle.Scott

Klizzy18

Nov 13, 2013

On Veterans Day I took a ride to check out the scenery of Keene NH which is quite exquisite being a MA resident. I had gotten my 2010 corolla serviced thru this dealership before on word of mouth a few times and always came up real happy. The staff there is always genuine, enjoyable and real helpful. Upon stopping there I was only there to take a sneak peak of the new 2014 corolla which has a completely different design. David Cox and Adam Zinn were both very helpful in finding and test driving the new 2014 le eco Corolla. David could tell me each model and what they each include and what colors they come in while Adam was back in a flash gassing up and putting plates on for the test drive. Such efficiency this crew has and after falling completely in love with this car, I went to David Barrett where he help me get the paper work going and how to trade in my car. He gave me what I thought was the best trade I could imagine with my car and what I thought was a very reasonable monthly price. He went over everything and talked so that I could understand and stopped when I had questions and made sure I was comfortable with the decision I was making. I never felt pushed or rushed or felt obligated to do or make any decisions. While being here I never felt like I was dealing with a bunch of salesmen it just felt like family. I signed all the paper work with Val Woiciechowski where we went thru everything and made sure I had no questions. Finally Mitchell Piper handed me my keys and went over all the new technology that I am clueless about which is rare in a person under the age of 30. He made sure I knew all the features and had me test them all. That night I walked away with confidence, style and a brand new car. I am so happy in my decision to go thru Toyota of Keene; where their staff and work is truly exceptional and they make you feel at home. I would recommend this place to all my family and friends without a doubt!! Its been two days since then but I wake up happy and run to my window just to check it out everytime!

pgleeson

Nov 11, 2013

Joel Robinson is a great listener and responded to all my requests about preferences in a fast and efficient manner. He explained everything and helped me set up my iPhone and eTunes to pair it with the car. This is the third time I have leased a car from Joel. He's the best! Extraordinary is a word that comes to mind. :-) Sean Singleton, the sales manager took time to come over and introduce himself to us and gave us his card in case we had any questions. Thanks so much!

vburke135

Nov 11, 2013

My wife and I were looking for a car for our daughter and were very impressed with the quality of the cars they had. Shawn was very helpful and let us take the cars for a drive without any pressure. We picked out a Volvo and we given a fair price for a car that was going to be fully serviced at their Volvo dealership. When my daughter and I arrived to pick up the car they had it waiting outside fully detailed and filled up with gas. Buying from a dealership that knows the cars they sell far outweighs going to a small car lot where they purchase their cars from the auto auctions and do not have the service capabilities to properly service them. We know our car was serviced by Volvo mechanics. The whole experience was pressure free and we would definitely recommend and buy from them again.

anvilie

Nov 8, 2013

My husband and I actually enjoyed making this purchase of a new Prius c. Cathy was exceptional in helping us get to this decision - it was quite a process for us deciding which car to buy - and she went out of her way to help us. Then Craig and Sean made the price affordable for us and were very patient without being pushy through what was, for us, a very difficult decision process. We believe this is a customer friendly dealership, and we feel blessed that it isn't far from Vermont where we live. We will be recommending Toyota of Keene to everyone we know who needs a car. Thank you all.

ahansell

Nov 4, 2013

I have never had an easier and more pleasant experience purchasing a new car before. While I didn't need to be "sold" on the new Sienna since I came into the dealership knowing what I wanted, both the sales rep, Ned Lester, and the woman in the business office, Linda, made me feel that this was a family affair. They were both friendly and courteous from beginning to end.The 7-10 days before arriving at the dealership, I had been working with someone over the phone to find the exact package I wanted. That too was far easier than I expected. And the vehicle I wanted was found in far less time than I anticipated. Overall, this is a top rated dealership in my mind and I would highly recommend it to anyone.

powheelee

Nov 1, 2013

I purchased a 2014 Tacoma this week (traded a 2007 Tacoma). This is the second vehicle I've purchased with Mike Wells (other was a new 2009 Corolla). Mike listens...hears you, and does a thorough job of navigating through the purchase and helping you find the right product. I got the vehicle I wanted, at a fair price. I am pleased to have been able to stay with your company and pleased to have worked with Mike...and I will recommend you to others. I checked off all the individuals in service and finance I have had the pleasure to meet, and can also recommend them, as being most helpful and thorough. I'm glad you're in the "hood".

esgreene

Oct 29, 2013

Great experience - these guys really worked with me to give me good deal on my Camry. I would definitely go back and see them again for another car the next time we are looking.

Brianbaz

Oct 23, 2013

Both Dave and Mitch gave us truly exceptional customer service while we were at the dealership. My wife, Andrea and I are very happy with our new Venza

herbertpearo

Oct 23, 2013

I called Mitch Piper to inquire about a new Camry, as he had just sold my son a new Toyota truck. He was very helpful, and after some long distance negoiating we set up a day to drive the 200+ miles and pick up our new Camry. Once at the dealership, both Mitch and Steve Hill were like family, they made us feel comfortable and answered all our questions. Steve set up our finances and spent more than an hour with us going over everything. We saved over $4000 by making the drive to Keene, compared to the best deal we could get on our trade in from the Vermont dealers. I would highly recommend this dealership to anyone in the New England area. I have purchased close to 50 new cars in my lifetime and these guys are the best.

nana07

Oct 21, 2013

We had bought a 2011 Rav4 Limited with which we were very pleased. However, my husband did not like the way the tailgate opened and wanted to check out the new Rav4 when we went for service. We dealt with Mike Downes the other time and found him to be extremely helpful and NOT at all pushy, as most salesmen tend to be that I have dealt with in the past. We got the price we wanted to trade and when we picked up our new vehicle everything was ready and Mike was extremely helpful in telling us about new things on it. Valerie was also a pleasure to deal with and has a charming personality and put us completely at ease. We were out of the dealership in less than an hour and my husband is EXTREMELY happy with his new vehicle. We will certainly recommend Toyota of Keene to anyone looking for a car and a good deal.

lraj

Oct 16, 2013

We researched the Toyota online that we wanted then went to Toyota of Keene. We were greeted promptly by Craig and test drove the model. Craig spent considerable time explaining all options available to us and then went to work locating the vehicle model and color we wanted. He also secured our financing at a low, competitive rate. Within three days our financing was approved and the vehicle delivered to the dealership. We then met with Steve Hill to do all his magic with the copious amounts of paperwork. The only glitch was with Amica not sending the RMV forms over with the correct info. Steve called them back until they finally got it right! Craig and Steve were professional, courteous and extremely knowledgeable. We live in MA and they are doing all the registry running for us also. Couldn't ask for anything more! Our vehicle will be ready for us at a time that is convenient for us. What more could you ask for? Great dealership, excellent staff and a beautiful new Tacoma! Best car buying experience we've ever had.

melaniekeiser

Oct 16, 2013

I have had a great experience each time I have bought or leased from toyota of Keene. When it is time for a new car I always return here (at least 5 cars purchased or leased here). Here is the best though, without getting too personal, my credit is not so great lately - we went through hurricane Irene and had alot of damage and expenses. I thought I should shop around a little this time and look for something less expensive (I was leasing a prius). I was reminded why I always go back to Toyota. Plus, Steve Hill went to bat for me and it does pay to be a loyal customer - they were able to help me out and get a good price and rate on a 2014 toyota corrolla eco plus - which I LOVE! I am still impressed that they did this and that toyota financial came through for me. I seriously haven't had any company go out of their way like this for me, but I believe they just do business like this. I have worked with Jaime Rios the last few times and he is great, Adam Zinn came through for me and helped me out, making sure we could get what I wanted (when I didn't feel like I had any options at all). I drove away with a beautiful new corrolla. My husband had a corrolla for 450,000 miles and gave it to someone to have for free because it was still drivable. Anyway, use these guys, they are normal, not pushy, informative, not full of it, they come through for you, even when they have to put more time in for you. I really felt like they were happy to do it. Plus, they knew I lived far away and they had everything ready when I showed up. Excellent experience. It is an easy choice, check it out.

Beefstu2000

Oct 15, 2013

This has been the overall best car purchase of my life. Ned Lester was very knowledgeable and friendly. I will definitely shop there again for my next car as well.

Murrayconstruction

Oct 8, 2013

Great experience. Everyone worked to meet my needs, not what they wanted to sell. If you want a new car, go to Fenton family dealership.

Revieweryota

Oct 4, 2013

Right from the get go I was treated extremely well and mike made it fast and easy to trade vehicles ..This dealership had the truck I was looking for shipped in and ready in just a couple of days. This is my second tacoma and am extremely pleased with it..

ecusack

Oct 3, 2013

I've had many friends go to this dealership and were completely happy. I saw a car online that I really liked and it was the only car I'd consider. We found the car fairly quickly on the lot and when we went to look for a salesman to get more information Scott found us. He was very pleasant, very honest. I was looking at a BMW which this was a Toyota dealership so this wasn't something he dealt with very often but he was willing to find all the answers to my questions. I had explained that I had some credit issues and didn't even think it was possible but I was interested. We went inside and he sat us down and offered us refreshments then went to the financing guy and asked about the situation. I was immediately rebuffed since it was an older car with many miles on it. I understand this financing issue and explained that I had been pre-approved for a loan online and was able to use Scott's desk to get the documents printed. He brought them to 2 managers who both said that they couldn't use that financing since it's not a company they dealt with. This is an understandable situation so I was ready to leave. Scott stopped me because he noticed one of the dealers on the documents was Hyundai of Keene which is their sister company. He called Dennis over there and asked about this financing and next thing I knew Scott was off to bring the car up so we could take it on a test drive to Hyundai of Keene to see if we could get it approved. He forfeited the sale to another salesman so he could make sure I got what I wanted. This is a very admirable quality in a salesman and I know the next time I'm in the market looking for a car(since I did end up getting better financing and purchasing the car) I hope Scott is still at Toyota since he is a great salesman. I hope he gets the recognition he deserves

kfriedman

Oct 2, 2013

We went to the dealership in the market for a used Prius. Despite Ned Lester's efforts to locate one, that particular car proved difficult to find. We left it with Ned that we would search for one on our own. Ned didn't put any pressure on us to keep our business with him or the dealership (perhaps because he knew we'd be back!). When we'd had no luck, I got back in touch with Ned, who asked us if we'd considered a new Prius C, which we had not done for financial reasons. After talking to other dealerships and doing more research, we ended up purchasing a new Prius C from the dealership for three reasons: Ned and the Sales Manager were willing to work with us in terms of the price; it was a great car that met our needs but that we hadn't considered; and we didn't feel any pressure to make a decision (or even buy a car from the dealership). After years of pushy car salesmen, this was very refreshing! We will definitely return to the dealership in the future.

SaraMedic

Sep 28, 2013

Working with Toyota of Keene to buy my new car was a refreshingly wonderful experience. The staff were warm, welcoming and genuinely friendly. There was no pressure, only attentive listening and grand service. Better than that... they are honest and generous. The thing that impressed me most is that they were all this AND gave me the best "bottom line" price for my new vehicle. And it was the best "bottom line" price out of five local Toyota dealerships I went to. Not the best by a little, but by $700 to $2,000! THEN, they offered me twice the $ that I believed my trade in to be worth. Financing was efficient and stress free. It just kept getting better. I am not an naive person. I know what the average car salesmen is capable of; I do not make friends even with the friendliest of them and I am a tough negotiator. I do my homework and refuse to speak to any salesman who would insult my intelligence by trying to take advantage of me. My salesman at Toyota of Keene was not your average car salesman. Mine was the best there ever was. He didn't waste a moment of my time. He was empathetic to the position of being on my side of the table and very respectful during our negotiations.From past experiences elsewhere, I had become a person who dreaded the stress of buying a new car. Finding a salesman and a dealership full of salesmen that did the right thing by the buyer in every way was not was I was expecting. I kept waiting for the catch and it never came. What a concept. Great business practices and great people. It was a joy to buy from Toyota of Keene in Swanzy NH. I will do it again in another 8-10 years (aren't Toyotas great?!) and I have recommended them to every person I have come in contact with since. Jamie Rios, Steve Hill.... Thank you. From the bottom of my heart, you go above and beyond and it made a difference in my life.

Charholt21

Sep 21, 2013

Amazing service and quality of cars on lot. I'm a repeat customer and would never go anywhere else for a new or used cars.

cjshelley14

Sep 19, 2013

Adam, Jeff and Steve made buying my new Toyota Tacoma a wonderful experience. They were able to get me the truck I wanted with a payment that fit my budget. The sales staff was very knowledgeable and made my buying experience enjoyable.

DanJessT

Sep 19, 2013

We are first time buyers and we didnt have much of a credit score and were in a bind, that was not a problume for Dave Cox and Steve Hill, they both went above and beyond what they had to do in order to get us into a vehicle, they went to bat for us and pull more strings then anyone else would of. They are an amzing team and we are very greatful for all the work they did to help us. All other dealerships blew us off. But Toyota volvo of keene helped us more then we ever expected. Thank you to the Fenton family for having such wonderful staff!!! We have and always will recommend your dealership.

palm1953

Sep 16, 2013

This is the 3rd Toyota that we have purchase from Toyota of Keene Ned and Steve made the process so easy.. they know what they are doing and they do a great job at it.. make you feel real comfortable.I will buy another car here!

dennisboardman

Sep 14, 2013

we had a very pleasant experience buying the Tundra. Mitchell is a great salesman and makes you feel right at home. Everyone we did business was very friendly. we look forward to doing service with your company. Thanks again Mitchel !!!!!!!!!! LIKE THE TUNDRA!!!!!!!!!!

Mike13579

Sep 13, 2013

Very good at Sales. Not so good on Customer Service after the fact. One of there "reasons to buy" is the Shuttle service. The last time I waited almost and hour and a half. Today i was told 15-20 minutes, reasonable. After waiting 35 minutes I ask the front desk. They say they will call. Then she walks into the waiting area and says it will be another 25 minutes. I was less than thrilled. Asked to speak with a manager, got the ho hum, and then the Sales manger I spoke with left a more sour taste in my mouth. Needless to say, no apologies, he seemed annoyed to be even talking to me, he did have someone give me a ride, but instead of me feeling like they care, i get the feeling that after they sold me the new car, I wasn't worth talkin to. The guy who drove me (John) very pleasant and you can tell that he actually cares about his company. If service after the sale is important, be careful.

bjwnh

Sep 10, 2013

I had problems with the rotors they weren't smooth when braking. I emailed the 2 sales people and after a couple of days they did get back to me and did fix the issue.

kellyamicomorrison

Sep 7, 2013

My experience with Toyota of Keene was exceptional because we were helped in a timely and efficient manner. We were treated kindly by all who work there. We were given a great price with all possible options of ownership presented to us. When we received the car, it was clean and everything was explained that was new to me. It was a great experience buying our RAV 4 fromToyota of Keene and I am sure we will return for out next vehicle.

Heather.Moulton

Sep 6, 2013

Fabulous Experience! My first dealership purchase and was very pleased with the no pressure approach. I knew what I wanted and I drove off the lot with it after a couple hours. They came up to my trade request and I got a great deal! Will definitely do business there again!

cowmoosemonkey

Sep 3, 2013

Worked with a multitude of people when I brought in my truck for servicing and decided then to trade it it. Service at this dealership is the best that you can get. Excellent sales team and friendly service. If you are looking at a Prius I would recommend speaking with Mitchell Piper he seems to know everything you need to know about this particular vehicle. This is the second vehicle I have purchased from Toyota with Ned and he is a good sales person. Adam Zinn was very friendly and helpful when I first arrived and Valerie was energetic and fast even when doing paper work late.

Toyota456

Aug 27, 2013

Adam Zinn was courteous and knowledgeable. We bought a 2013 RAV4 LE and he was very helpful. Highly recommend Adam!!Always pleased with reliability and dependability of Toyota and new styling of RAV4 is fantastic!!

Christian33

Aug 25, 2013

Purchasing my new Toyota Tacoma was as a truly pleasant experience thanks to the ease which Scott Perry created. In a calm, friendly manner, Scott answered all my questions both thoroughly and knowledgeably, all the while being patient with my lack of understanding as well as with my hearing difficulty. He was also quick to respond to my voice messages and to provide the information I requested. The best part of our transactions was that Scott understood my needs and made meeting those needs his goal. I received stellar customer service from him and I will be sure to recommend the dealership as a whole, and Scott specifically, to family and friends!!

dcouture79

Aug 25, 2013

Jamie was great! Jamie and Dave were very responsive. I always felt like I was in good hands. Finding the truck I wanted probably wasn't the easiest task for Jamie and Dave but they came through! Jamie and Dave were always in touch with me throughout the location process of my truck, I never had to call in to find out what was going on. There is a unique feel at this dealership with this team, my wife and I felt comfortable as we worked with them. We trusted them and could tell they genuinely cared; we didn't feel like we were just another sale at a typical car dealership. I look forward to my next buying experience here.

EmilieBlair

Aug 20, 2013

Thank you for making my buying experience a great one! Mike Downs, Jeff Kofoed and Valerie Woiciechowski helped me purchase a new Tacoma with out a lot of pressure. :)

GenaB

Aug 17, 2013

I started with browsing the selection online which is very clean cut and easy to follow, then started communitations with Christine from online sales whom I have to add was fantastic to deal with!. My husband and I came in, sat down with Craig Bourassa and he worked with us to find exactly what we were looking for. Then on to finances with Steve Hill where you can always get a good chuckle :) boy does this guy know what he's doing!The staff at Toyota is Fast,Friendly and overall the BEST people to deal with. Toyota of Swanzy is the place I will forever deal with for all my vehicle needs. Thanks to all who helped!

maureenrobinson1069

Aug 13, 2013

Well I didn't really want another car, but I ignored a "funny noise" and my poor Echo ended up dead on arrival.Ned was great even though I was a bit politically incorrect and got me into a Corolla. I just hope I will learn to love it as much.Almost painless transaction even though I had too many not so good things going on in my life and I was distracted.My old car was totally full of junk (my life) and Ned even helped me with that and reclaiming a computer I left in my rental.Val got me financed and documented lickedy split and I am looking forward to my first oil change and those great bagels!

tberio

Aug 12, 2013

Adam was very professional and answered all my questions. He was very knowledgeable and if he didn't know the answer he got it for me. I was very happy with the dealership in general. They worked with me and helped me get the vehicle I wanted and the monthly amount I needed for my budget.Valerie was wonderful with the paperwork very thorough and on top of things. She was freindly and personable. I am very pleased with my oveall experience with Toyota/Volvo of Keene.Thank you!

JLShuel

Aug 9, 2013

The answer is simple! Excellent service provided in a very professional way with attention to every detail and billed out at a reasonable price, especially with dealer coupons and Toyota warranty protection. Jason, John, Chris,Jim and Scott are why we will come back to Toyota of Keene again and again!

tsherma

Aug 7, 2013

I have given to rating above because this was the most enjoyable new car purchase I have ever made. I had already started working with Cathy (through Internet sales) and she sent me info a pricing on the Rav I wanted and the next model up( which is what we ended up with). I had done some research on price and felt the price I was given was in line with the prices in the area. She had the car pulled for us for when we we able to come in and test drive. This is where we met Mike. Mike greeted us promptly and got things "rolling" for us. We loved the Rav Limited we est drove, but decided we were interested in having Nav. Mike looked on line and said he wild be able to get one for us in the color we wanted. Although we we're not in a rush, Mike was able to deliver in a few days. When we picked up the vehicle, Mike had everything ready and then we sat with Valerie, to go over the paperwork. She worked with us on the best Ext warranty/ maint. Options would work best based on my mileage per year. She worked with us to get our payment where we were comfortable and we felt we mad the right decision. We have a camry with 220.000 miles ( our beater car;) and I am so excited to have another Toyota. Mike, Cathy, and Valerie made this purchase experience easy and comfortable. No one was pushy. They all worked with you and I would definitely send people to Toyota/Volvo of Keene. When someone spends a lot of money, o matter what it is they are buying, you need to walk away feeling it was right. My husband and I have no doubt, it was right. Thanks everyone!

PerfectPriusC

Aug 6, 2013

This is a great dealership. Staff is honest...friendly...and easy to work with. I'd recommend them to anyone. And they aren't pushy!

toothmaker

Aug 4, 2013

When we need a vehicle this dealership has been the "go to" since the early 90's. We have been buying them there ever since. No dancing around with papers being passed over to you with numbers etc. Just straight to the point,fair negotiations. From the sales staff to the service we have only great things to say about them. I tell all my friends to not waste their time with other dealerships and to go to Toyoto/Volvo of Keene for their next vehicle purchase. Like us they have been happy with the experience also!Jean & Emil Adams

stldrm1

Aug 2, 2013

We received excellent salesmanship from Craig Bourassa. He was knowledgeable, courteous and I would definitely buy another vehicle from him. He found the vehicle that had all the amenities that I was looking for.

callie3

Jul 30, 2013

Our experience with Toyota of Keene NH was an excellent one. We can't say enough about our salesman Ned Lester. He is always very polite and businesslike. He makes absolutely sure that we feel comfortable in the decision making at hand. Ned always explains everything in a way that we will understand and allows us to convey our wishes and concerns in the deal. Ned also always ask if we have any questions or concerns that he may have not covered. The dealership and it's members made us feel very welcome there.

john434

Jul 30, 2013

Craig was very polite and informative about the Avalon I looked at. As we took a test drive, he explained many of the features of the car, but was not overly "pushy". When we sat down to discuss the purchase price, he was very helpful helping me come to a decision and how best to handle the registration because I was a Vermont resident. Valerie was also very polite and went over all the options available for a new car buyer. She was patient and understanding of my concerns and final decisions about the options I selected.Overall, I was very impressed with both of them,

northfieldbarber

Jul 29, 2013

I purchased my new Toyota Tacoma from Toyota of Keene, and I have had it serviced there as well. I have ALWAYS been treated so great there. I live and hour away and I went to a local tire dealership for new tires. The tire dealership in greenfield MA did a terrible job and Toyota of Keene corrected both issues that i was left to deal with. They have gone above and beyond even when it was just over a noise I was hearing. I will never take my truck to any other place for service. Not for ANYTHING, EVER. TOYOTA OF KEENE PUTS ALL THE REST TO SHAME!!!!Chris and John in service are great. They are always respectful and very down to earth.They are very good people persons. The mechanics are the best too. When I leave Toyota of Keene, I know my truck is safe and sound.I can't feel that trust anywhere else I have ever done business with my cars/trucks. I really appreciate it, Wendy Bridges/Northfield Barbershop

Topher75

Jul 29, 2013

While I did not end up leasing a vehicle, Ned was excellent to work with. Not once was I pressured towards a deal. When I end up moving forward, I will contact Ned first.

Jason Belle

Jul 26, 2013

I had no problem but my vehicles from them what's so every. They worked with me to get a good deal on my trade ins.

smmacdonald

Jul 25, 2013

From a quick online question to driving away with a new Rav 4, the service was truly exceptional. Dave set up my trade-back, Mitch walked me through the car and Steve closed the deal. You didn't have a weak link in the bunch. This is my second Rav 4 and I would come back to this dealer again and again. The service department is also professional....I bring my Volvo here as well. I highly recommend this dealer for its sales and service commitment.

gibbyIII

Jul 22, 2013

This is the 2nd car I've bought from Toyota of Keene. Both transactions were very pleasant experiences. The sales staff is courteous and friendly. They work with you to try to make the figures favorable for your budget. You never feel pressured in any way. I will always use Toyota of Keene as my preferred dealership for sales and service. I would also refer my friends and family to them.

freeway69

Jul 19, 2013

overall a good experience. consistently got the salesman's voicemail on cell & office phone although he usually called me right back. Constant communication via phone, email & text throughout the process.

dbourgoine

Jul 17, 2013

Excellent explanation of all the options and how they work! I ask a lot of questions and Joel was able to answer all of them and then some. Great experience. I would highly recommend.

rwebber1

Jul 17, 2013

I have dealt with this dealership for many years. The RAV4 I recently purchased is the third Toyota from here. I have always been impressed by the quality of service and helpfulness of all of the employees. I have in the past and will in the future recommend going to the dealership in Keene for all things Toyota.

pakken28

Jul 16, 2013

We test drove a variety of SUVs before settling on the RAV 4 Ltd (2013). We weren't sure if we were going to trade our car or try to sell it ourselves. Mike worked with us and though we tried to sell it on our own, we ended up trading it in and Mike met us halfway on the trade in. He was professional yet very friendly. The rest of the crew in the showroom were helpful and friendly as well even though it wasn't their sale. It was a great experience and we love our new Rav 4. This is our 4th Toyota...why drive anything else?

Annieann

Jul 14, 2013

Our experience was wonderful! Jamie & Steve were great & made our trip worth every minute! Thank you both! We will be back for sure to explore our options.

RuiPedro

Jul 14, 2013

I was looking for a used vehicle and I came upon their site with a used Honda Ridgeline, drove 2 hours to see the vehicle. Upon entering I was greeted by David who asked how can I help you. he allowed me to take the vehicle for a test drive and listed to my every detail that I was looking for. I left there facility 4 hours later with the truck, I would consider driving another 2 hours again to see these guys again in the future.

madberg

Jul 8, 2013

Friendly people, no pressure, reasonable prices. The most pleasant car-buying experience I've had. We've bought three used Toyotas there and plan to buy all our future cars there as well.

nottofar

Jul 8, 2013

We did our shopping for a 2013 Prius online and Keene Toyota came close enough to the best price we found that we chose not to travel further. The purchase was fast and painless. None of the stereotypical process that we have come to hate when buying a car. Ned Lester was our salesman and we couldn't have asked for a more efficient and pleasant experience. The financial guy, Steve, was another plus. It goes without saying that we our pleased with the car as well. It is over a month and we have no second thoughts about the Prius purchase. We are very lucky to have this dealership in our orbit.

Stephenwalk

Jun 30, 2013

I just bought a new Toyota Tacoma from Toyota of Keene.The reason I have given the rating I have is because I have never had a car buying experience like I had at Toyota of Keene and David Cox. There was no pressure and I felt like I got a great deal after shopping at four different dealerships. In fact have have told all my friends about my experience and I will continue to use them in the future. I would highly recommend this dealership to anyone looking for a new vehicle.

Derkaragnarr

Jun 27, 2013

Everything went really well! These guys are very helpful and I would go as far as to say the service was truly exceptional. I would reccoment this place.

Daniellekeith

Jun 26, 2013

the employees of Toyota Keene were very friendly and courteous. I told David what I wanted and he gave me options to choose from. I am very happy with my choice in buying a vehicle from Toyota of Keene KeKeenechoicefrom

BEClark

Jun 25, 2013

Jaime Rios made the car buying process easy and enjoyable! Knowing very little about cars, it's easy to feel intimidated but Jaime explained everything to me in a way that made sense and made me feel confident in my purchasing decision! When I had a question after the sale, Jaime was available to help me right away, and I appreciate the excellent service before, during, and AFTER the sale!

kjo671

Jun 20, 2013

My father-in-law bought a truck from David. David knew we were looking for something for our family. He called us when a Toyota Sienna came in. We came in to test-drive it and ended up buying it. He found exactly what we were looking for and he was great to us through the whole process.I owned a Honda Civic and brought it to Honda of Keene to get some work done on it. Word got to David that I would be on the lot and interested in looking at some cars. My car had just turned over 146,000 so I knew its days were numbered. David called my wife's cell and said to stop by while my car was being serviced and he would let me drive a few cars. Before I knew it, he found the car that said, "Buy me!" I wanted my wife to see it and planned to come back in a day or so with her. He asked if I wanted to drive it home. Really? Well, it was the ultimate test drive and I fell in love with the car that much more. I returned to the dealership only to sign the papers and to clean out the rest of the stuff from my old car!David is an awesome salesman. He's friendly and willing to go the extra mile to get you into a car that meets all of your needs. I never once felt pressured into buying any car. And I definitely felt that David did what he could to get me into a new (to me) car. Steve was very nice and clearly explained all the paperwork as we went through the process. We couldn't be more pleased with how we were treated and how courteous the staff has been.

joefishy

Jun 19, 2013

This is the second car that I've purchased from Keene Toyota. In both instances, I was pleased with the purchase price and the professionalism of the sales staff (Sales Representative, Sales Manager and Finance Manager). They were informative, helpful and truthful and knowledgeable about their product. Shawn Waters has been most helpful and has called several times to see if I had any problems/questions...very customer service oriented. I will not hesitate to return when ready to purchase my next car.

toyotalexus022

Jun 16, 2013

Joel was fantastic. The dealership didn't have the color my wife wanted with the options she wanted. Joel found the vehicle and it was on the lot 3 days later. We could not be happier with the service Joel offered and the Venza we got.

rayeyles

Jun 14, 2013

Awesome buying experience! This is the 4th or 5th vehicle we've bought here and would recommend them! Every person I came into contact was more than helpful.

rmaxham802

Jun 13, 2013

I went down to Fenton just to test drive a Corolla and because of their fair price and what they gave me for my trade, I drove home with my 2010 Corolla that day! They were all very helpful and far from pushy - which has been my number one issue with car dealerships. I would highly recommend Toyota of Keene and we will be going back in the future for our next vehicle purchase.

cjgallagher23

Jun 11, 2013

Bought a brand new Camry... The car is gorgeous and all of the vehicles there look meticulously maintained, both new & used... The dealership is clean, well laid out, and professional... There is a very large inventory of both new & used vehicles to choose from... I appreciated the internet price option with the entire inventory on line to do the shopping BEFORE going there as I don't like to be followed around while comparing vehicles... The salesman, Shawn, was extremely friendly, very polite & knowledgeable, seems to be a straight-shooter without 'salesman double-talk' techniques so we felt he was honest & straightforward... He answered all of our questions readily & completely, without any hesitation. We came in with the internet 'bottom line prices' in hand, so we started from there. That meant that the agreement on the price was done without the typical 'let me go ask my manager' nonsense that so many places employ trying to come to an agreeable price without giving more away than necessary. I prefer that a dealership simply cut to the chase to where they will go to instead of dick around for hours when they already know their bottom price in advance... So why spend hours getting there? Shawn was honest about the 'trade in situation' and so we chose not to trade in because it was in our best interests not to because it would not have shifted the price any lower, it was as low as it could reasonably go (A price verified by contacting two other dealers to see if they could do it one better, but they actually couldn't even match it unless we qualified as college students - We don't--)... So, we felt comfortable that the price was fair to everyone, so we bought it... The dealership also offers excellent maintenance options and reasonably priced add ons for peace of mind to the customer... The process was fast & easy. No BSing around. The price offered was fair & reasonable. The finance process quick & painless. Steve Hill, the finance mgr, was very knowledgeable, professional, and FAST... The paperwork, while always a ton of it no matter where you buy a car, was fast, fully & clearly explained, easy to understand, and took minimal time to complete. We were very pleased that they also offered a Zero % interest rate with the option of as little as Zero down... The only suggestion I'd make is for them to put that prominently on their website as I didn't notice that they offered it and almost went somewhere else that had what seemed to be a lower interest rate than them... We were pleasantly surprised to discover ZERO% and he let us know about it right away when we arrived, making us that much more likely to agree to a sale with their dealership... (I'm sure it is nationwide through Toyota, but did not SEE it offered on the website)... That isn't a complaint, simply a suggestion... (-;All in all, it was THE BEST car buying experience I've ever had... and we've bought a LOT of cars over the years, so that is high praise... I'd rate them A+++ and recommend them to anyone looking for a great car at a fair & reasonable price... They won't beat it anywhere else...

memellewis

Jun 11, 2013

I have purchased a number of vehicles, both used and new. I have not experienced a smoother process in my time. It was wonderful. Thank you for making this such a pleasure.

Sfinneran

Jun 11, 2013

Buying a car has never been easier or more stress free. Everyone I worked with from sales to financing was truly exceptional. It is rare to say that a car buying experience is pleasant.

LaurieDanforth

Jun 3, 2013

From the moment I began working with Adam Zinn I knew that I had found the right salesman for me. No high pressure, just educational facts to help me make my decision. I left town shortly after and Adam and I finished the entire purchase via email. Adam responded to all my questions in a timely manner. It felt as if he was my partner in making sure I got the car I wanted and needed. None of the high power pushing or the scary "car salesman" tactics where you feel that you are at the mercy of someone because you want a particular car. I actually got a slightly better price elsewhere and Adam worked with me on meeting the price. I wanted to give Adam the deal because he was the best salesman I had ever worked with. I have been buying cars for 40+ years and have had some negative experiences for sure. Working with the Fenton Family has consistently been the most comfortable, reliable, and best dealership that I have known. I purchased a Honda from them a few years ago and enjoyed the ease of the transaction. Still Adam Zinn at Fenton's Toyota is the most knowledgable, friendly and helpful salesman I have ever had anywhere. I would highly recommend this dealership and Adam in particular.

toyotalexus04

Jun 3, 2013

My wife and I were looking for a new car. Joel was very helpful. They did not have the car in the color we were looking for. Joel quickly located the car and it arrived the next business day. Can't beat that. He was also able to get us extras that we were not expecting at a fantastic price. Steve was very helpful in getting us the financing that we wanted. Overall it was a very relaxing experience. Nothing to complain about. We would definitely recommend Toyota of Keene and Joel in particular as a salesman.

Bob_VT

May 30, 2013

Fast, honest, friendly and NOT high pressure. No gimmicks, balloons, contests etc. I started this journey on the internet and the Internet Sales staff not only responded fast, arranged my test drive and even called me back to insure things went fine. The Internet Staff (Kira) did a great job!Jaime Rios (My salesperson) was knowledgeable, polite, attentive and responsive. This is the way car sales should be. I have had over 20 years of sales experience and I was impressed at the way this Fenton Family Dealership operated. There is something to be said when you encounter a sales staff that is not only experienced but also tenured at one dealership.There were a few issues that Jaime and I had identified on my used car and they were all corrected prior to delivery. My new to me used car was professionally detailed and mechanically ready which eased the delivery.I cannot say enough good things! Valerie in the Business office was also very professional and polite without yet again no high pressure tactics.I would not hesitate to to recommend the Fenton Family Dealerships. They appear to be doing things the right way and are obviosly well managed. A great place to look for your next vehicle!

jleblancjr

May 24, 2013

In August 2012, my wife and I visited Keene Toyota from Hampton NH. A two-hour trip and it was worth it. My wife bought a Rav4 and Mike and Steve were great to work with. It was a great experience and hassle free. They even delivered the car to our home on a flat-bed. Just a couple of days ago, I decided it was time to trade in my Camry for a newer model. Once again, Mike and Steve were great. I showed up, the car was waiting for me, we signed some papers and I was on my way. I greatly appreciate Toyota of Keene, their professionalism, knowledge, and customer service. My wife and I are customers for life. Whenever we hear of someone in the market for a car, we tell them about Mike, Steve and Keene Toyota. When they say it's too far away, we tell them that it's worth the trip and they won't be sorry. Thanks again!!

Commonsense1123

May 23, 2013

Scott Perry and Steve Hill were both Excellent throughout the process. Scott's Knowledge of the Toyota products were unmatched. I went In thinking that I would purchase a Corolla LE but ended up purchasing a Camry XLE. After the purchase Scott went through step by step with all the features with my wife and I which we thought was very helpful. Vehicle was prepped and fueled just as Scott said it would be.Steve Hill financial manager did an excellent job as well. Steve had all paper work filled out and explained all aspects of the process and forms in detail. Steve was a real pleasure to deal with.This was my 3rd new vehicle that I've purchased from Fenton Toyota, that speaks volumns more then any recommendation I can give.rate experience: A +++

bethburnham

May 17, 2013

Jeff was absolutely phenomenal. He was friendly, flexible and personable. He set me up with Mike, who was very knowledgeable. He didn't push the "sale" on me, and was patient and kind in his approach. In addition to the great customer service, my car was actually delivered sooner than expected. WOW! Overall, my experience at Toyota/Volvo of Keene was fantastic. I didn't feel intimidated, as I had at other dealerships in the past. I will recommend all of my friends/co-workers/family to this dealership. Thank you Jeff and Mike...you guys were great!!! :) And, I LOVE MY PRIUS!!!

MikeMc5913

May 15, 2013

I recently purchased a Prius V from Toyota of Keene. I worked with Jaime Rios and Dave Barrett. This is the second vehicle I have purchased from them. As with my first purchase this time was also a pleasure. I was treated fairly and professionally and very impressed with their product knowledge and attention I was given.I would highly recommend anyone to Jaime, Dave and Toyota of Keene!

johnwjillson

May 13, 2013

I ask if the car had two keys that come with car was told yes when I pick up the car was told they lost it they did order another one for me if I didnt ask it would have cost me 300 dollars for a new starter key.I ask for price for extended warrenty they gave me the price when I was doing the paper work for the car I ask if I could think it over and get it later I was told I have to get it now or I could not get it . Would have like to know about it before I was picking up the car. Would have been nice if they could have done the registration for us they couldnt figure out how to swap my daughters plates with mine. Mike Downes was nice to talk and deal with. New Hapshire does not have warranty on used cars safety things only Mass. warrenties every thing

MichaelPriest

May 11, 2013

Great dealership with outstanding staff! I drove 1 hour and 45 minutes to deal with them and my experience was awesome. Joel, Jeff and Dave worked together with me to get fair value for both of us. Truck was beautifully prepped and waiting when I arrived and things moved quickly and painlessly. Val in Finance was a pleasure to work with. Definitely worth the trip!!!

zhaines01

May 7, 2013

I would strongly recommend Toyota Keene for any new car purchase. They have excellent customer service and will work very hard to find a great deal. I am always worried going into a dealer to trade, but they offered me a fair price and got me into a beautiful new 2013 Toyota Camry. This is a 5 star dealership because they don't pressure you into a deal you don't want, they offer fair prices, and have great customer service.

rchieco

May 6, 2013

This dealership was professional and courteous, answering all my questions and getting me all the related documentation expediently. I always felt they were operating transparently and were committed to a positive customer experience. The car was clean as a whistle and they even filled up the gas tank! My vehicle was priced competitively and I drove all the way from NJ to prove it! I would buy from this dealership again. I enjoyed working with Craig B. as he went above and beyond the call of duty to ensure my trip back to NJ went smoothly!

dlpitkin

May 5, 2013

We were greeted in a very friendly manner and were treated with respect. All of our questions were answered to our satisfaction. An explanation of features on the vehicle was very positive. We are very pleased with this dealership.

Kates9286

Apr 24, 2013

I purchased a toyota from this dealership back in 2011 and had a great experience. Went back on Monday and purchased a Volvo. Had another great experience. They remembered both me and my fiance from our precious purchases and made it a personal and easy process. The staff is always friendly and easy to work with. Craig is new to the toyota-Volvo family and was fantastic to deal with... Steve in finance is alway friendly and fast. Would recommend this dealership to anyone looking to buy or trade in a toyota or Volvo...

ronin44

Apr 24, 2013

I have leased vehicals (two Rav 4's) from Toyota of Keene in the past. I have found there sale/service departments to to very helpfull,friendly and professional. Shawn Waters was my leasing consultant. He was very patient and knowlegable about my vehical and the leasing process. Valerie W. was very helpful with the financeal aspects of the lease. I have been bringing my Rav 4 to the service dept. for many years. There work has always been professional and prompt.

petebevhaptoy

Apr 21, 2013

I recently purchased a 2013 Toyota Tacoma SR5 from this dealership and I love the truck. I worked with Joel Robinson (sales specialist) and Stephen Hill (finance manager). It was a very positive buying experience. They worked hard to make us happy. Back in 2011 my wife and I purchased a new 2011 Camry SE (we love driving this car!), and we delt with Joel and Stephen then. So when it came time to buy my new truck we didn't think twice about where we would go. The service people have been very good as well. When it comes time to buy again I'll give Joel a call.

nserpa9248

Apr 20, 2013

This was by far the best vehicle buying experience I have ever had. I got exactly what I wanted, I got a deal that I feel great about, the staff was friendly, and I would certainly recommend anyone to go there. A lot of dealerships will make you feel like just another sales opportunity, but that is not the case with the staff at Toyota of Keene. I think dealerships like this one should have a 6 available in the 1-5 ranking so they can stand out as an excellent place to buy your next vehicle. Thanks Guys! I love my new Tacoma!

pritchardb47

Apr 16, 2013

I was able to do the entire transaction by phone and online which saved me tons of time and avoid a lot of the usual hassle.

rhammond31

Apr 14, 2013

I am in the military and thought i could trust what a dealership from home had to say about my truck i purchased from them. Got a good price, but then when i arrived home on leave, found out that the $1,700 lift that i was told it had and promised, was a $500 lift. The lift was a selling point to me and now that i brought it up, nobody there will admit that they told me the false information. I also drove the truck for just a little while before the wiring had started to completely mess up and they, nor the extended warantee company i had purchased, would cover it, so i was stuck with that bill as well. When i called there i could get no answers to my questions from anyone. They all pointed fingers to one another. Never will i go there again, nor will i recommend it to anyone. If you want a toyota, White River Toyota is a much better place.

kellyamicomorrison

Apr 11, 2013

The experience we had with Toyota of Keene was wonderful. We felt the staff was very friendly and helpful. All of our questions and concerns were answered. We feel we got a great deal and will hopefully buy another vehicle from them in the future!

ronrudy69

Apr 9, 2013

I recently purchased a 2011 Ford Mustang GT, and I have to say with all my years of dealing with car dealers this was by far the best exprience I have had. The sales man and the finance officers go above and beyond to give you the best deal on your dream vehicle. I would recommend anybody to buy a vehicle with Toyota of Keene. Thank you Steve, Valerie, and Randy.

terriclass2009

Apr 8, 2013

I just purchased a 2005 Toyota four runner last Friday. This is my third vehicle I have bought there with Shawn Waters being my salesperson each time. The friendliness at this dealership is amazing. They assist you in finding the perfect vehicle fit for your life style. There is no pushing you to find a vehicle quickly, or trying to push you into a vehicle you do not like just to make a sale.Financing is fast and easy after negotiating the right price for the vehicle that you are looking to pay. In my opinion this is the best dealership in the area with the best team!! So head on down to Toyota of Keene and see Shawn Waters for a great new ride at a great price!!!

ann.b.corey

Apr 4, 2013

I would totally recommend Toyota of Keene for the purchase of a new vehicle. They have a great sales staff that listen to your total needs in a vehicle. I recently purchased a new Highlander and Jaime found one that was exactly the color and style I wanted. He understood my needs completely. I have been a customer of Toyota for a while now and always feel like the staff and service give 110% when it comes to its customers needs.

clearey

Apr 2, 2013

I LOVE my new car (Venza) and Jaime made it possible! This is the 4th car (and favorite) I have gotten through Jaime, and he manages to make the process pleasant, and even fun. I highly recommend them for service as well. It is great to have a friendly, reliable car dealership I can count on.

dlbsings

Apr 1, 2013

Everyone was very friendly and understood our needs. They worked very hard to put us in the vehicle that we wanted understanding our needs and financial situation. They couldn't have been better. This is our 4th vehicle purchased from them.

charlymcloughlin

Mar 30, 2013

We had an excellent experience from start to finish. Mr Zinn was exceptionally helpful, friendly and very professional. We have been driving Toyotas for 25 years now and our experience with Keene's Toyota confirms our interest in Toyotas and the rightness of our decision to work with Mr. Zinn

shigley

Mar 30, 2013

Purchasing a car at Toyota Volvo of Keene, NH was a great experience. The salesman are friendly, and very patient. They take the time to explain everything to you, and don't push you into making a decision w/o having all the facts. I will definitely recommend their dealership to other family members and friend.

sbocarino

Mar 29, 2013

I have been doing business with this dealership for years in the way of routine maintenance on my Prius. I went to the dealership to check out the zero percent financing on the 2013 Corolla; I ended up with a used 2011 Toyota Camry. I hooked up with Scott Perry, the salesman. I liked Scott because he wasn't one of those pushy salesman; we connected immediately. He worked hard to meet my needs and because of his soft approach, I ended up one-stop shopping at the dealership in the way of the extended warranty plan and financing. THe dealership matched my warranty quote from another company and beat the financing rate as well, making my monthly payments lower by $30. Valerie, in the finance office was pleasant and very helpful.The Camry was immaculately clean inside and out.

gibber1

Mar 28, 2013

Jaime rios was very informative and gave a complete going over of the vehicle fine points as well as the information in the various booklets that come with the vehicle. It was a pleasure doing business with him and my wife was very pleased also how he explained things also to her.

pjsoftic

Mar 18, 2013

I worked with Adam Zinn on purchasing my new Rock Warrior Tundra. Great guy to deal with. He made everything quick and painless, the way it should be! Love the truck !!! Thnx again....

Jlessard164

Mar 14, 2013

Mike W. was fantastic to work with. He was very welcoming and friendly! He was honest with me, which I find extremely important since I know very little about cars and leasing. I would recommend toyota to anyone hoping for a new car. :)

LandoCarlisian

Mar 13, 2013

Mr. Cox was very friendly, knowledgeable, and personable. I felt like he was very attentive to what I was looking to do with purchasing a good used car. Even after the sale was made, his follow up phone call and emails about the sale were appreciated and felt like he valued my business.I would recommend Toyota of Keene and Mr. Cox very highly to others.

dblistein

Feb 28, 2013

Between my wife and I we've probably bought 20 cars in our lives and this was hands-down the best experience we've ever had. David didn't rush us, made sure we understood everything and just made the whole thing easy. I've never felt less pressure. And Valerie explained financing and warranty options as well as anyone ever has.

linda64

Feb 28, 2013

thanks to dave cox and dave barrett for giving me a good deal on a new car. i will recommend this dealer to family and friends.

shelly4362

Feb 28, 2013

I found the sales and finance departments to be very nice, friendly, and diligent. We brought our dog (to be perfectly honest we were only looking) and because we ended up buying they were very accommodating with him as it was too cold to leave in our car.I would not hesitate to go back to Toyota of Keene.

wbweeksmd

Feb 27, 2013

The service and staff were exceptional. They were responsive, fair, friendly, and a great group of people. The internet buying experience was wonderful: I got a great deal (about 15% less than other places), excellent funding (just over 3%), and a magnificent car. It was a pleasant buying experience

mimijtracey

Feb 24, 2013

I have been doing business with Toyota/Volvo of Keene for many years. This was the second time I have worked with Joel Robinson. He is absolutely amazing! I had my doubts, but Joel was determined to get me into a newer, if not new, vehicle. I drove home in a 2013 Volvo two days ago and I am still in shock! Thank you, Joel!

jalipetri

Feb 15, 2013

Everyone was so friendly and helped a first time leaser to feel a bit less nervous. It was all step by step and easy to follow and even fixing a minor number mix-up didn't make the experience negative at all. There was no pressure and pricing seemed fair.

tsawvelle

Feb 15, 2013

I have followed Dave Barrett for the last eleven years! Dave has always been extremely helpful and accommodating. Dave always gives 100% effort to make the purchase/lease work.There is never any hassle or pressure. I am always kept informed throughout the process from what I am looking for to vehicle delivery.Bottom line if you are looking for top notch customer service, speak to Dave Barrett.My experience with both Ned Lester and Valerie Woiciechowski was very pleasant and positive! They were both very friendly and helpful. Valerie was easy to talk with, knowledgeable, as well as funny!!I will continue to make the drive from Norfolk, MA to Keene to deal with Dave, Ned and Valerie!One couldnt ask for a friendlier group of people from sales to the finance office.A very positive experience indeed

2TazandMerlin

Feb 13, 2013

Thank you to the Fenton Family dealerships for helping us find what we really wanted and needed. A special thanks to Scott for his devoted time and efforts in truly making us happy customers. Scott Perry is a great salesman.

likesowls

Feb 13, 2013

This review is for Toyota of Keene Service Department. I had originally bought my Tacoma pickup from Norm Wagner Toyota but I was not pleased with the quality of price of their service. They (Norm Wagner Toyota) had used the alternative weight oil rather than the recommended weight oil and it took nearly an hour and a half for what was supposed to be a 20 minute appointment. They said it did not make any difference.A friend told me about Keene Toyota so I brought my truck in for service, including its 30k service, and was very pleased with their work and fair price. I like their waiting station and wifi because I can stay productive while they take care of my vehicle.I have also brought this truck in for the recalls and for a faulty parking brake that needs occasional lube underneath. Their work on the recalls was excellent including the use of a loaner car.I really like the occasional coupons they send in the mail that helps out too.

08Rav4

Feb 1, 2013

Joel was very patient with us in finding the vehicle we wanted. No pressure during the sale what so ever. Everyone in the dealership was smiling and friendly. It's all about customer service, and at Toyota Volvo of Keene they have this figured out

george&fred

Jan 31, 2013

The service was very knowledgeable and to the point (honest), and kept me well-informed as to what my options were. Over all the experience went well and i would recommend it to anyone.

GrantGarcia

Jan 31, 2013

I have only bought one vehicle ever from a dealer, mostly because I cannot stand car salesman they are very intimidating I feel like prey and they are the predators..but I needed a truck and fortunately I received Scott Perry as a salesman and he was great! An honest, humble man who is unassuming and respects your rights, I felt very comfortable with him and the buying experience was good. If you go to Toyota of Keene, go right for Scott Perrys desk.

lraymond

Jan 31, 2013

As a return customer, I was once again very please with the Service. Joel Robinson and his team went above and beyond and gave me excellent service. Joel has been my Car Salesman for many years and for many more years to come. Thanks Joel Robinson and Toyota Volvo.

rogerscarolinem

Jan 31, 2013

My recent experience at Toyota of Keene was outstanding. My previous vehicle was getting older and with times being as they are, I did not want to start running into repair issues. I had purchased my car new/used at the same dealership several years before and other members of my family had recent, good buying experiences there, as well. The salesperson I worked with, David Cox, was respectful of my price point, recognized the style car I was seeking, and worked with me on every aspect of the agreement. I received a very satisfactory trade in deal for my previous car. He also worked with me on the price of the new/used 2010 Toyota Matrix I purchased to make it fit within my budget. The financial team spent a great deal of time seeking a bank that would meet my needs and offer a reasonable interest rate. They even included a warranty for 60,000 miles with roadside assistance and helped me organize all relevant contact numbers in my phone. Talk about great service! Mr. Cox insisted that the car be thoroughly cleaned and touched up before I picked it up and the car was in excellent shape when I received it. I was really impressed with their service, ability to work with customers in a friendly manner, and commitment to making a deal that fits the needs of all involved. I would highly recommend them.

Ahebert

Jan 30, 2013

David Cox was fantastic! He was such a nice guy and helped me through the entire process. He answered all my questions and negotiated on my behalf. His customer service skills are the best I've ever encountered. I felt like he was family by the time the day/deal was done. I would recommend every person looking for a car to meet with David and go to this Toyota. Thank you, David!!

GregNoyes

Jan 29, 2013

Thanks for contacting me. I went in for service on monday and by Saturday I had a new truck. when I woke up that morning I didn't know I was buying a new truck. That's what makes life so interesting. It's a nice truck and so far i'm very happy. Thanks again.

jhansonVT

Jan 28, 2013

Have dealt with them for now a second time. Both times extremely nice and reponsive to what I told them I wanted. Tried the up-sale me only once and I told them my price point from a lease and that is where the up-selling stopped, the entire time they stayed to the price and type of car I wanted. Have dealt with two other dealerships here in the Boston area and I find myself headed back to Keene after every encounter. The extra drive from Boston back there is worth the effort for the customer service provided.

nancyjeanhagel

Jan 28, 2013

David Cox was exemplary in his expertise on the car I was interested in as well as all all the other possibilities available from Toyota. He worked diligently to set up a contract that was fair and affordable for me. He has made himself available for all my questions and/or concerns. I did not feel pressured by David. He is a good salesman -the perfect combination of informative and helpful without the hounding or bullying that many automobile salesmen seem to utilize. Valerie was also very kind and assisted me quickly with all the paperwork.

boatcarpenter

Jan 27, 2013

It was a big decision for me to buy a new truck after my Ford product died a slow, painful and untimely death! I had owned Toyota trucks before and knew of their durability so I went to my local dealer to explore the possibilities of getting back into a Toyota Tacoma. David Cox was my salesman and he very kindly put up with my vacillating and questions but very nicely guided me through the process. Very patient, humorus, and very communicative without being overbearing. Very smooth process.My only complaint would be that right as I was signing papers to take deliveryof the vehicle several additional warranty options were sprung on me, not by David, but by the finance manager. I wish I had known about them prior to signing so that I could have had time to consider them and figure out how much I was willing to spend over and above the cost of the vehicle. I presume the dealership hopes for a quick upsell to the customer made in a spur of the moment decision.Dealing with David actually was rather fun though!!I would recommend him if anyone asks me for a reference there.

theslug

Jan 26, 2013

Toyota Volvo told my wife that her car was unsafe to drive because of a bad inner tie rod and the tires needed to be replaced. The tires were practically new when we bought the car from them 10,000 miles ago. Are you kidding meWe then had the car looked at by Nissan and they told us there was nothing wrong with the front end of our car. The tires were wearing in the center because they "The Professionals" over inflated the tires. Are you kidding me Talk about taking advantage of a women

tmasiello

Jan 23, 2013

We've purchased a number of vehicles from Fenton dealerships over the years. The last two purchases were handled by Jamie Rios. Jamie is a true professional, is very knowledgeable and pleasant to work with.

Mdeschenes

Jan 19, 2013

I contacted Toyota of Keene through Internet sales. I received great information on my truck right away, agreed on a price and made arrangements to see the vehicle and take delivery all via e-mail. When I got to the dealership, the car was as promised, prepped and ready to go. I was able to test drive the truck along with others in a completely no pressure environment. The purchase process was simple, quick, and efficient. While I made the final arrangements, the truck was inspected, filled with gas and the plates were put on. Excellent experience from Cathy in Internet sales to Shawn Waters, my salesman, and Steve Hill. Thanks to all, I would highly recommend the dealership.Regards, Mark D.

scorchedearth

Jan 19, 2013

David was great! He helped me choose and get a car that I'm very happy with. He had plenty of energy to assist with whatever I needed, and answered all my questions, but also didn't smother me and he allowed me think on my own as well. I felt he was honest, unbiased, and helpful, and would recommend him to anyone! I'm very satisfied with my car, and would definately come back to this dealer again.

BrieBocko12

Jan 18, 2013

Both of the guys had amazing customer service and answered any questions I had about the car. Joel made sure that I knew all the buttons on my car before I left the lot! Thanks guys!

4Rider

Jan 14, 2013

We needed to replace one of our vehicles due to a total loss in car accident. As always I have requested quotes from 10 Toyota dealerships within 100 miles from our residence. Toyota of Keene returned the best initial price amongst 9 other dealerships.Contacted Mike Wells and we able to negotiate even better final price for our new 2012 Toyota Yaris LE. This is the second vehicle we buy from Toyota of Keene in the past one year and we have received unconditional outstanding service again. Mike Wells is all about down to the business, straight talk and courtesy. Buying this vehicle took us about 1.5 hour in total, including initial conversations via email. When we arrived at the dealership the vehicle was parked outside, state inspected, fueled. The financial manager had the paperwork ready for us to sign. In and out for half and hour.Thank you Mike!You bet we will buy our next Toyota from Toyota of Keene!

Benchtopdevices

Jan 14, 2013

This is my sixth vehicle with Mike Downes. He understands my driving requirements and helps me select the correct vehicle for my budget and use. I haven't shopped around because it will take a long time to gain in someone else the trust I feel. Tony

Mj-Rice

Jan 13, 2013

Mike Wells was great to work with! Honest, respectful, caring and personal. Love my Rav 4! Will purchase my next vehicle from Mike and tell all my friends about my nice experience with this dealership! Most important to me, Mike never talked negatively about other dealerships! Others dealerships did during my search and that would make me walk away. Thanks Mike for everything! Maryjane

NirvaDriscoll

Jan 13, 2013

Impeccable costumer service offers by Toyota, I will recommend anybody to this place if ever looking for a new or use care. The team there provide satisfactory services.

rvillaume

Jan 9, 2013

I've bought 4 new vehicles from Jaime over the last 12 years. He knows the product, is easy to deal with, extremely friendly and works hard for his customers. He makes the car-buying process enjoyable. I would not buy a car from anyone else.

carolphillips

Jan 4, 2013

Decision to visit Toyato of keene was due to their friendly website. If pricing was not available on website I would not have chosen this dealer to go visit. Visited the dealer to buyer a used Camray that was on line and found Dennis the salesman and he was very helpful, honest and patient. I bought the car that afternoon after test driving and will give Dennis's name out to anyone that is looking to buy!!! Thank you Dennis for a pleasant experience!

Carterfam

Dec 31, 2012

When we came in 6 months ago looking into buying a Toyota Sierra, Ned was very good at showing us all our options without us feeling pressured so when the need came again to purchase a vehicle recently we knew we wanted to work with Ned again and Toyota of Keene.

rebecca6

Dec 31, 2012

This is the fourth car we have bought/leased from this dealership. We have purchased both new and used cars from them. I always find the salespeople to be helpful and honest. Jaime was very knowledgeable, efficient and very helpful with our deal. He could easily explain the difference in models and upgrades. In addition, we have had our vehicles serviced through the service department for both routine maintenance and more involved maintenance with our daughter's used car. We have always had excellent care for our vehicles. The service department is friendly, helpful and willing to work around our schedule/needs as best as they can. They are very professional and courteous. I have been very pleased with the deals we have gotten on our vehicles and the service they have given us in both the sales and service department. I highly recommend this dealer to others shopping for a new/used vehicle.

Hmsinc

Dec 29, 2012

This was our 4th and 5th purchase from TVK and we couldn't be happier. Joel Robinson is the best, totally laid back with no pressure at all, yet informative and detailed when needed. Thank you all for assisting us with our 2013 Tundra AND our 2009 CPO Camry!!

RSOUTHWORTH075

Dec 25, 2012

I was in for my 95000 mile service & when I was being written up, I mentioned to John, the service manager that the back hatch on my 06 4-Runner had rust again. He wrote it in & said he would get right on it to take care of it. While my wife & I were waiting I suggested the we take a look in the showroom and when I opened the rear door of a Tacoma double cab, my wife exclaimed, we can use that. Then Dennis came on and when I found that it could tow 1400 pounds more that the 4-Runner, that is when we looked all specs and began talking. In my 70 years of auto/truck buying,this was the most pleassant & enjoyable afternoon that we spent during the buying/sparring episode. Wen we arrived we had no idea or desire to buy and we were not pushed. This was the third car,SUS,track that we have bought here, but it was by far the best!!!

samlewis64

Dec 24, 2012

My experience with the two Davids an Keene Volvo was exceptional - and I am very pleased with my leased Camry SE. However, after the fact, I've heard tv ads from Boch Auto in Boston (I believe), indicating Camry leases in the $189.00/mo. range. Even adding on the various surcharges for mileage etc., that would result in an amount far less than mine, which is in the $330.00 range. That, of course, does give me some pause; however, it does not reflect on the high quality of service I received - and the several follow up calls and letters.Sam Lewis610 Old Mountain RoadPeterborough, NH 03458samalewisjratgmail.com

salsybub

Dec 17, 2012

I have worked with Joel before and I would not want to deal with anyone else. He takes the time to make sure you understand everything and he works hard to get you the car you want at the deal you want. He takes the time to explain everything to you and make sure that you are happy. I also would like to mention Steve Hill who made all the paperwork fun and easy.I feel at home at Toyota of Keene and feel like the want my business and work hard to keep it.This is my 4th Camry and I just love them. I got the 2012 SE and it is awesome. I could not be happier.

holperry

Dec 13, 2012

It was definetly the easiest time I have ever had buying a new vehicle! I took our 2010 Toyota Tundra in for scheduled service and was given the heads up (no big pressure)on a Toyotathon Deal of a lifetime. Several phone calls and several days (3)later picked up a brand new 2012 Toyota Tundra. Jaime Rios was awesome and Steve Hill super!! No reason to shop anywhere else ever!

mmpersons

Dec 10, 2012

My experience at Volvo of Keene was perfect. A friendly, non-intimidating environment. Dennis Kerbawy and Steve Hill were eager to help me and able to meet my particular needs. I left with a great car that I could afford. I will highly recommend this dealership to friends and family.

EdwardWood

Dec 3, 2012

We recently purchased a Tundra truck from Toyota of Keene. Our whole experience was exceptional! The experience was great because the staff was friendly but not pushy. Financing was even a pleasant experience, because Valerie was so funny and sweet to talk with and to do business with! We will always make the drive from Wilton to Keene if we ever need a vehicle. Thank you Mike and Valerie.

JoFischer

Dec 2, 2012

This was a fantastic car buying experience. Scott Perry and the rest of the staff at Toyoata-Volvo of Keene worked very hard to make sure we found the best fit possible while staying within our allowed budget. This our third purchase from Toyota-Volvo of Keene and have never walked away feeling unhappy or not satisfied.

SCASTOR

Dec 2, 2012

Jaime Rios is an amaizing sales person. I leased my first Toyota from Jaime a few years ago and now my second Toyota. I will continue to do business with Jaime.

Jim Grant

Nov 30, 2012

Scott was responsive to several special order items on our new Volvo and kept in touch with the delivery date. The price negotiation was excellent. I knew what a fair price was and they offered it without haggling. Throughout the delivery wait we had questions to which Scott responded quickly and always with a positive, helping attitude.

jeccaturner

Nov 29, 2012

Honest, straightforward salesperson who made himself available at the last minute to answer questions and arrange for a test drive. Our family has purchased three (used) cars from Jaime Rios and we will continue to do so. Excellent experience all around.

ann.b.corey

Nov 28, 2012

We always have had a wonderful experience with Toyota and Jaime. He always listens to your questions and/or concerns truthfully. I love the "no pressure" feeling when we go in and can test drive as many vehicles as need be when making our decision. We have been customers of Toyota of Keene for quiet a while now and will always buy our vehicles from there and from Jaime! I have often recommended Toyota of Keene to others as I have had great experiences and service over the years.

Brenda19

Nov 28, 2012

Dave Barrette always is very helpful and accomodating in our car purchases, I have bought many cars from him and also the company I work for has bought a SUV from him also. He always gives his 100% effort to make the deal work for us.

sarah l

Nov 28, 2012

Pleasure to do business with, bought our car and delivered in same afternoon! Great service and comfortable experience. Professional sales team and service department too!

Jim and Dawn

Nov 27, 2012

This is our 4th Toyota. As always the experience buying a new car went smooth, quick and easy. I hope to enjoy this vehicle as much and if not more than any of the others. It's sweet!!! Thanx again for everything you did to make this transaction another great experience. Sincerely,Jim and Dawn Rath

dndd717

Nov 26, 2012

Jamie made this the most enjoyable car buying experiance that I have ever had. I would higly recommend Jamie and the team at Toyota/Volvo of Keene.

jscotland

Nov 26, 2012

This is the second car I have bought at this dealership and I wouldn't use any other dealership or salesman. I have only had good experiences with Jaime and everyone else at Toyota of Keene.

Oceanpastime

Nov 26, 2012

I was very pleased with the complete sales process and highly recommend Jaime Rios and his team for your new car. Since I was bargaining with my beloved Porsche Boxster S for a new Tacoma Access Cab pickup, I really didn't think we would make it happen. What am I crazy trading a Porsche for a Toyota pickup? Well Jamie worked hard for me and made it happen on the last day of the month. I was treated well. Jamie is professional and extremely knowledgeable. I have had my truck for about 3 months and I am very impressed with its comfort, performance and its amazing gas mileage - I just love it and glad Jamie persisted. Through all this Jamie never pressured me to make the sale. He has become a friend and I hope to buy many more vehicles from him and Toyota of Keene.

Kathy3475

Nov 25, 2012

Jaime was wonderful to work with, not only he found the car we needed through another dealer, he also matched the price with other dealers. He is very friendly and responsive to all our communications. I would strongly recommend Jaime to anyone who is seeking a new or used vehicle. We were very happy with our purchase.

Ktrott525

Nov 24, 2012

As a first time car buyer my experience here was great! They were very helpful and made the process quick and easy and gave me a great price. I have recommended friends to come here as well!

brenda.hoffman

Nov 20, 2012

Dennis is "The Man"! I thoroughly enjoyed my time spent with him. The entire gang was as friendly as could be. I will forever be a fan of Fenton Auto Sales - and I will always be looking for Dennis for any future purchases!

Connie Putnam

Nov 20, 2012

My original contact with Toyota of Keene was to purchase a part for my 1999 Toyota 4-Runner. While on the premises, I looked at the used trucks available and became interested in a neat, clean 2000 4-Runner, which I ultimately agreed to purchase after a very amiable, low key, but effective interaction with Salesperson Dennis Kerbawy. After taking delivery of the vehicle it developed a minor rattle which led to a series of inspections that ultimately revealed an issue undefined by previous inspections serious enough to necessitate returning the vehicle. Dave Barret, his Service Manager and his General Manager, Mr. Schwartz all worked together with Salesman Dennis Kerbawy to create a solution to the situation. They developed a very fair alternative deal for me and I was able to replace the truck with a slightly newer vehicle, still in my price range. It is important to emphasize that every one of the individuals who dealt with me throughout this marketting anomaly was cordial and full of intent to insure that my best interests were realized. The Fenton Family of Dealerships and its staff are a phenomenal example of good business in Vehicular Sales. I highly recommend Dennis Kerbawy and his sales support team as the man who can facilitate your next important vehicle purchase. When it comes to experience, patience, and demeanor, he has it all. Stop by Toyota of Keene and ask for Dennis. You will be totally satisfied with your experience.

merrichino

Nov 19, 2012

To start, dealership was a very low key environment. I was able to look around the lot without being pestered about what I was looking for. The showroom was busy, so it took a few minutes for me to be helped, but as soon as someone opened up we were off and running. Joel was very friendly, tons of energy. Very straight-forward experience with what I was looking for, how much I was willing to spend, etc. I did have to press him about the exact vehicle I was looking at (it was flagged as reserved, which may have been the cause for hesitation). The test drive went fine, I was pleased with the way the vehicle drove, and Joel was very thorough about the information on the truck. When it came down to working through the numbers, there was some back-and-forth activity on his part, but that's to be expected. We initially did get the pricing to the point I was looking for to make it affordable for me, but that price point changed when I sat down with the finance manager. A tweak to my down payment got me back to my price point, and it was a relative small price to pay for it. Overall, I was satisfied. It was a longer process than I anticipated, but I attributed that to it being busy.

rmartell

Nov 15, 2012

I was very pleasantly surprised by my experience buying from Michael Wells at Toyota of Keene. He was not pushy but made the vehicle available to us. He pointed out all of the features of the vehicle without any pressure.I was also impressed by the other sales staff who asked if we'd been helped when Michael was away from us. They didn't ask in an aggressive manner like we were "prey" but in a customer service way to ensure that we were helped.The vehicle was also ready when promised. I would happily return to Toyota of Keene for future vehicle needs.

efghi

Nov 13, 2012

We have bought 4 vehicles from Toyota Volvo of Keene since 2003: 2 new 4-Runners, a new Tundra and most recently a new Camry. We have also leased with Toyota. The service has always been outstanding and the prices affordable. They are child friendly, which makes the experience that much easier! You are greated with a smile and treated with respect. The sales staff does not pressure you into buying something that you don't need or want, but they will give you information to make informed decisions. When the time comes around, I will be returning to Toyota Volvo of Keene without question!

rachtex78

Nov 10, 2012

Every time we visit Toyota Volvo of Keene Joel always greets us by our first names and remembers both our children's names. He is always able to help get us what we need when we need it. We will always go to this dealership as long as there are people like Joel there to help us into the car we want!

Raybaleen

Nov 8, 2012

Salesman knew we were .shopping around and we were not pressured into buying that day. They were able to meet what we needed as far as financing. The car was prepped in a few hours after our decision

whitemtnhowdy

Nov 8, 2012

This is the 12th new car I have purchased since 1976...unequivocally, the best dealership experience I have EVER had. No hassle, no pressure...ordered exactly what I wanted from the factory in Japan...Dave Barrett kept me informed throughout the process from ordering the vehicle to delivery. I could not have asked for more! This is the 3rd Toyota I have purchased through Dave Barrett and will continued to deal with him as long as I am driving new cars...hopefully for a few more years to come! Buy here with absolute confidence that you will be pleased with your Toyota buying experience. AND...my Prius C is all and more than I hoped for!

cuddy12

Oct 30, 2012

After a less than positive experience at this dealership in 2011, Ned came to me and suggested he would do everything he could to get me into a newer truck without the hassles I endured last year. He went to bat for me and got a trade price for my current vehicle while also getting the dealership to drop the price of my new truck to make my payments work. The team at Toyota is dedicated and care about their customers. I would encourage anyone in the market to stop in and see what they can do for you!Sincerely,Bob McGilvery

cgb

Oct 17, 2012

My experience with Toyota of Keene was very positive. The sales person I dealt with was a very likeable, no pressure type salesman and I enjoyed working with him. We were able to reach a deal on a new vehicle which I was very pleased with and everyone at the dealership was extremely friendly and helpful. A very positive experience.

dosborn3

Oct 17, 2012

When my wife and I entered the dealership, Joel made us feel very welcome. He managed to meet the price I wanted and arranged terms of finance that were very good. There was not a hard sell approch, but more like two friends discussing the price of concert tickets or something. I have dealt with another Toyota dealer in MA, to which I would never go back to,But I would perchase my new vehicle from this dealer.

Erin_McKenzie

Oct 15, 2012

Obviously Toyota is making money, or they wouldn't be in business. Toyota is smart - it is not just "make this sale".... make it a winning experience for everybody and #1 people will come back and #2 people will tell their friends : )This was the most positive vehicle experience I have had to date! I felt good the day we purchased the truck and I continue to feel like it was a good decision - with other dealerships this has not been the case!!Thank you for your help, I hope to continue this relationship going forward : )

mommelissa

Oct 8, 2012

I first contacted Toyota of Keene via online chat. My questions were answered thoroughly, and my request for the e-price of a vehicle was responded to via email and by telephone response within 30 minutes of the request. I had set up a tentative time on the next day to discuss the vehicle I was interested in purchasing, and although I was unable to go to the dealership until later that day, I was greeted warmly and seated right away. The transaction was as smooth as it can get: I was given a fair price on my trade, I was given a fair price on the vehicle I purchased, and the sales/financing team went to bat for me to receive a better interest rate on the car loan. I had one concern after leaving the dealership with my new-to-me car, and that concern was responded to promptly -- and had already been handled. I highly recommend this dealership, and I will absolutely return for my next purchase.

dudette182

Oct 6, 2012

I traded in for a 2013 corolla sport. I don't think I remember everyone working...but all those involved were very helpful,pleasant, and knowledgable. It was a pleasure to work with them. I will continue to do business with toyota in the future!

lbaker2

Oct 3, 2012

This was a great experience!! Everyone was friendly, and very helpful. I had also made a request that I had lost my engagement ring in the brake of my car, and your dealership was great to help me retrieve this. Thank you so much, this means alot to me that you culd do this. I still can't believe the deal I got. Thanks again.Lisa Baker

Smachado

Sep 27, 2012

No pressure sales approach. If you have owned a Toyota in the past, you don't need to have big pressure salesmen....the cars and trucks sell themselves. Shawn allowed us to drive what we wanted, I liked that we were able to take the vehicle out without a salesmen and we could decided for ourselves.

emond45

Sep 25, 2012

Cathy Gannoe was very helpful online and got information back to me very quickly which is the reason we went to this dealership. She sent me the specs on the vehicle right away that were not listed in the toyota certified ad and let us know the vehicle was still available so we did not make a 2 hour trip each way only to find out the vehichle wasn't there. Mike Wells was also very efficient and had the vehicle ready to go when we got there for a test drive. It was very busy when we got there but he was great. I was especially happy that we did the transaction the same day which saved us another two hour drive each way.We were looking for something larger than the RAV 4, yet still fuel efficient that was able to hold more passengers when we needed to flex up as we have 7 grandchildren now, four of which are in carseats. One of my grandaughters made me take her out for a ride around her neighborhood the next morning and already had DVD's picked out to put in the vehicle. Thank you all so much for making this happen!We love the Highlander hybrid and would highly recommend this dealership to everyone.Thank You again,Kathy and Gary

amy.mason.583

Sep 24, 2012

This was the best car-buying experience I have ever had. Mike was knowledgeable about the car and kept the process moving efficiently. Thanks for making this so easy.

Greg & Marilyn Kochan

Sep 23, 2012

We drove up from Massachusetts (1 1/2hrs)to look at a used 2008 4Runner. Mike Wells couldn't have been more helpful. A no pressure, take your time sales approach to car sales. What a breath of fresh air. After completing the deal with a very qualified and congenial finance dept. we were faced with a snafu getting the vehicle home in Mass. without the proper legal registration, which Mike quickly solved by offering a dealer"s plate and a Fed-Ex mailing pack to return the plate to them. Problem solved! Our thanks once again to Mike Wells and Toyota of Keene for a job well done.

mariann.harvey.7

Sep 20, 2012

I went in knowing exactly what I was looking for and they gave me exactly what I was looking for and at a price I could afford. They are awesome! I absolutely recommend!

rjack94954

Sep 19, 2012

We had to have some emergency service done on our car while vacationing in the area. We were so impressed with the kindness that had been afforded to us, that we decided to look into buying a new vehicle from them even though we lived 100 miles away. Our decision to purchase was made rather quickly, when our daughter decided that she wanted to take our Volvo XC70 to college with her. We literally decided on a Thursday to buy, travelled to Keene on Friday, did the paperwork, and drove home with our new car. Joel was easy to work with, and made the process seem easy.I would recommend this dealership to anyone who wants to be treated well, and wants good service both in sales and repairs.

bromberg

Sep 12, 2012

Adam worked closely with me to put together an initial price quote, then was willing to negotiate to a price that I was willing to pay and that was competitive with other dealer quotes. He was extremely helpful when I picked up the car, showed me the details of the new display system, and helped me transfer my possessions from the old car to the new car.

adampoor1

Sep 11, 2012

I bought a 2007 4runner. When I got it home the head rest monitors were broken. They wouldn't return my call to fix it.

Mark 12345

Sep 6, 2012

As usual, Joel was extremely customer focused. Great job serving my needs and facilitating the sale without overselling the vehicle, or discrediting other dealerships or brands.

plmi2yws

Sep 1, 2012

This is the third vehicle we have purchased from this dealer in the past six years. As with all of the previous visits we feel that we were not pressured in any way to take this offer. We were treated in a professional, yet friendly and courteous manner.

bebbys

Aug 27, 2012

Mike and Steve were excellent. Both exceeded my expectation. I was very tired from shopping for a car at a few other dealerships. That experience was painfully slow compared to Toyota.My needs were met by both and I would be happy to do business with them again.Brian Ebbighausen(603) 256-8550

brianlabbe

Aug 27, 2012

I have leased or owned 10 vehicles in the last 10 years. This was the best, easiest, more pleasurable car experience to date. I would highly recommend this dealership and Jamie to all people I know looking for a car.

detrott58

Aug 26, 2012

Ned listened to my needs and found me a car that had all the features I wanted. The price was right, the service was great, & I got to drive the car home the same day!!!

Richard Lintner

Aug 20, 2012

It was mine and my wife 49th Anniversary and I wanted to make it a very rememberable event. So I thought, what better way then to buy her a new car. I have had Toyota automobiles since 1996 and we both have admired the RAV 4 since it first came on the market. With not much time remaining (3 days) before our Important date I went to my Toyota Dealer and met Mr. Jaime Rios and explained what I had in mine. Jaime was very friendly, very knowledgeable about the RAV 4 and picked up right off on what I wanted to do. After I picked out the RAV 4, color, I thought she might like and at a cost I felt comfortable with Jaime suggested I take the automobile for an overnight test drive and surprise her with it the next morning. So, with Jaime, the plan was put in place. Only Jaime went steps further, He came to my residence the morning of our Anniversary took my Corolla, replaced it with her new RAV 4 and put a very large RED Ribbon on the new car. Needless to say, my wife was very, very excited and very and happily pleased. I would like to take a moment and again say, Thank you Toyota and Jaime Rios for making this event a very rememberable Anniversary.

him&her

Aug 17, 2012

We have dealt with Toyota of Keene for the past 6 years. They gave us a fair price on our first two Toyotas, expedited delivery, and went out of the way to help us. For the past 6 years, they have provided us outstanding service. Friendly people, accommodating scheduling, well-explained service needs and similar customer-friendly activities. It was time to trade-in one of our Toyotas and we considered all area dealers. But, our past experience (especially with this service department)caused us to short-list Toyota of Keene. While one could question the usual "bait" of "special trade-in values" used to entice one to make a trade-in, they ultimately came to a reasonable price . . . not the "best" price available, but a "fair" price and continued association with a very good service department.

formertoyotacustomer

Aug 16, 2012

Once my vehicle had a problem, I got only a run around from the service department. I called the Toyota 800 service number and opened a case. I was told that Todd, the customer service manager at Toyota of Keene, would contact me within three business days. I did not receive a phone call back. I called two more times and still received no phone call or other communication from the dealership. My complaint with the BBB resulted in no phone call either and only a pat and dismissive answer by letter through the BBB. I was ignored and no effort was made on Toyota of Keene's part to resolve or even discuss the issue with me. Even if they felt they were in the right in terms of the vehicle's issue, ignoring a customer's formal complaint is poor customer service! Customer Disservice is what I received. I will no longer do business with them and will let everyone know of my experience there. I will say the sales department of this dealership is wonderful and I had a great experience with Jamie Rios. Too bad for them I won't be back to purchase/service any vehicles.

rburrill

Aug 7, 2012

Great experience for the second time. Dealer ready to work with you, LOW pressure which is always a major plus. Joel was very friendly and had all 6 vehicles I was interested in ready to drive. A small issue with whell balancing was addressed and corrected on the spot. Good team, I highly reccomend this dealership.

SDunham

Aug 7, 2012

The necessity for another car came upon me rather sudden. Though not really financially ready for this venture, I had no choice. My search had to include a car that was "green". By that I mean mainly excellent on gas. As my finances became apparent, I had to downgrade my choice to be able to afford a car. My Salesman was very helpful in that matter. Then the Finance Manager I dealt with was very understanding and really went to bat with "the powers that be" for me. We were able to get a "green" car that I could afford and still be able to put food on the table. Thank you so much Toyota of Keene!!

sreid-ma

Aug 7, 2012

My father-in-law had purchased two vehicles recently from this dealership and he was very pleased. I had done my research in regards to the model I preferred and asked the group to beat the pricing in MA (they delivered without any issues). They group also was very accomidating and made the process very easy.

drevetmi

Aug 1, 2012

I was very pleased with the overall sale of our RAV4.They bent over backward to mhelp us and give us the best deal and fit our needs

gmolina

Aug 1, 2012

Shawn Waters greeted us initially in a low key, friendly manner, on our first visit. He found the car we were looking for, and offered us a test drive without delay and did not in any way try to rush us into a deal. He responded, instead, to what we wanted, when we asked. Upon our departure, he offered to answer our questions, but again did not push us at all. A week or two later, after having researched many on-line resources for invoice and MSRP prices, as well as other on-line resources on how to purchase a new car, we again test drove a Highlander. Shawn had the car out front and ready to drive when we arrived. But, again, no pressure, just a low key helpful approach by Shawn. When we were ready to buy, we went in with a firm high price in mind, having done a reasonable amount of research. The initial price offered by the dealership was fairly competitive, but based on our research still provided the dealership with more than a fair profit. We haggled a bit and reached what we felt was a fair price. The car was delivered on time, equipped just as agreed, clean, and with no hassle when the deal was closed. We were impressed with our experience and have appreciated the follow-through since the purchase. It's nice to buy locally, particularly when "local" is both friendly as well as competitive. That was certainly our experience with Toyota of Keene.

kasia1123

Aug 1, 2012

I just bought my Toyota Rav4 and i love it. I trade in my camry that o got from there 2 yr ago. Both cars i got great price and great experience.

tolab66

Jul 31, 2012

From the time we first entered the dealership, we were shocked at how the customer service was so great. Mike Wells was excellent, he is what every sales person should be. This was the fourth dealership we went to in search of a Rav 4, and I was getting pretty disgusted with the usual sales routine, if there's one thing I cant stand, its when a sales person has to run off every two minutes to check with his boss, we didn't get that with Mike. He was informative and knowledgeable and really helped us with our decision process. Until we came here to Toyota of Keene, we had just about given up hope on getting into a new Rav 4, but Mike some how saved the day, and we are now driving a 2012 Rav 4.The finance part of this deal was also a very good experience with Steve Hill, he was presented with what we could do financially from Mike, and again some how got the deal done. It was amazing watching him work to complete the sales, he didn't miss a beat and knew exactly what we needed.I can't say enough how much my wife and I appreciate what both Mike and Steve did to make our car buying experience a pleasure. Its not often you can walk into a dealership and leave happy.I will recommend this dealership to anyone looking for a Toyota or Volvo.Thanks again Mike Wells and Steve Hill.Tom and Deb Labossiere

Cathy&Charlie

Jul 28, 2012

This was the best dealer visit we have experienced. The credit check and paper work was fast and resulting deal was great. Coudn;t ask for a more friendly group of people from sales to business office.

ptraub

Jul 25, 2012

Mike made us feel at home. There was no pressure to buy. The car was as advertized. Every question was answered completely. It was one of the nicest dealerships I have been to.

jessmo42

Jul 17, 2012

Great service! Ned Lester was very helpful and not pushy. Ned stayed after hours to make sure I was comfortable in making my very important decision.

Jamie3468

Jul 16, 2012

Shawn and staff are the best, Got me out of my old lease and into a new car that I am Truly really enjoying. Shawn even programed my favorite radio stations. The best place to go for a new car!!!!!!

wpat

Jul 16, 2012

Employees I have dealt with both in sales and service have always been friendly, patient and above all helpful and informative. All three cars we have bought at this dealership have been excellent and reliable products.We plan to continue to use the sals and service departments and would highly reccommend the dealership to others.

ghamlin

Jul 11, 2012

Jaime was very knowledgeable about Volvo's, helpful in answering questions. Very Professional in his sales approach.We will use him again to purchase other vehicles in the future and we will recommend him to family and friends.

wpetschik

Jul 11, 2012

Jaime was extremely helpful, knowledgeable and professional. We were very impressed with all of his advice and service. Steve was also excellent to work with, very funny as well! We thoroughly enjoyed our experience and would definitely come back again!

denid mallet

Jul 10, 2012

This was a very pleasant experience, no high pressure sales, unlike Toyota of Greenfield. Everyone was friendly and answered any question we had. The differences in the trucks were explained very clearly and all pros and cons were right up front.The selection was fantastic and what we were looking for was on the lot. I would buy from them again. Ned is a very good sales man, he explained everything to us and was on the spot with everything including the paper work. The wife was happy that he made a point to talk to her as well, if the wife is happy we are all happy.Excellent place to buy a Toyota.

susieg714

Jul 5, 2012

I would definately recomend Toyota Volvo of Keene to my friends and family. David Cox is the salesperson I worked with when I leased by 2012 Toyota corolla. David went above and beyond in getting me the car I was looking for in the price range I could afford. He was in touch often with updates on when my car would arrive. He also made the complicated process of doing all the paperwork easy and painless. It was by far the best and easiest experience I have ever had in buying or leasing a new car. I will certainly be recommending David to all my friends and family for their new and used car purchases. He is the best!!

hillwalpole

Jul 2, 2012

Great Service - explained all of the gadgets on car - friendly, cooperative. All in all a great experience. Would recommend Jaime to anyone. Thank you for all the cooperation in this matter.Sincerely,Carol

4Rider

Jun 30, 2012

Contacted Toyota of Keene while searching for new Toyota Yaris with specific trim and color. Worked with Mike Wells who not only gave me the best deal, matched the best competitor offer but blew me away with outstanding customer service! If I have to use three words to describe my sales consultant they will be: friendly, professional, no pressure!I've drove away with the car I wanted at the price I had in mind, with a full tank of gas and vehicle state inspected.For this purchase I have shopped at 6 Toyota dealerships in New England. It was unpleasant and painful until I found a vehicle I was looking at Toyota of Keene. Given my previous experience I was a lot skeptical. Mike Wells from Toyota of Keene proved me wrong. I'm glad that there are still businesses like Toyota of Keene out there. These guys are representing Toyota at its best! I would highly recommend Toyota of Keene and I know that I'll be going back when it is time to purchase my next Toyota! Bravo!

Andrew15

Jun 22, 2012

We had great Customer Service at Toyota of Keene. It was a pleasant and very easy going experience.Will definitely be back to purchase another new vehicle.

Janet Alli

Jun 22, 2012

Friendly,low pressure sales. Every question was answered to the best of the sales persons ability. The selection of vehicles is one of the best in the area. A big plus is that you can look on line and see what they have in stock. These reasons are why I would send a friend to buy their next vehicle at Toyota of Keene.

mblibby

Jun 20, 2012

Bought a used Camry. Everyone was very friendly and patient, and didn't try to pressure me into buying from them right away. The price was a little higher than I had hoped to pay, but was reasonable for the quality of the car.

johnmiketaylor

Jun 19, 2012

My wife and I visited another dealership close to where we live in Norwich, Vermont and felt as if we were being sleazed the entire time. Then we came to Toyota of Keene and talked with Jamie Rios (we had bought a car from him just a year ago). Jamie's level of professionalism, dedication to service, knowledge of his product, and integrity are instantly apparent when you deal with him. I had to fish and pry to understand the implications of run-flat tires at the other dealership-- Jamie told me the issues before i had a chance to ask! We were quoted a towing package that was higher than the website MSRP at the other dealership-- Jamie dound a way to get it cheaper! As an engineer, I have a good understanding of vehicles, nad a good understanding of what I want. Jamie facilitated my process of buying a car. I WILL NEVER BUY A CAR FROM ANYONE ELSE EXCEPT FOR JAMIE RIOS.Thank you Toyota of Keene

JosephBaron

Jun 19, 2012

Ned was friendly and prompt. I couldn't believe how quickly things moved along, and before I knew it, I had a beautiful new car. Ned answered all my questions and providedample information about the 2012 Prius. Ned worked quickly in conjunction with other staff members to get decisions and quotes quickly. I was astonished withthe results. High praise!!!

Kpseaman

Jun 18, 2012

We have purchased a vehicle from Jamie in early May this year, and had such a great experience that we returned last weekend to purchase another for my husband. We will never go to another dealer for a vehicle ever again! Jamie was a pleasure to work with and we never felt pressured to buy. I would recommend him to anyone looking to purchase a vehicle!

MattSnow

Jun 14, 2012

Basically everything I asked for I received , I left feeling good about the sale and about myself. Michael Wells took me through the process with no nonsense, straight forward number crunching, and no pressure. When it came time to finalize, Steven Hill closed like a professional, clearly explaining all the details. Of course it was Kristen who brought me in with clear precise and rapid response to my Internet and phone inquiries. I can say that the experience I've had would certainly bring me back again

Kielyb

Jun 13, 2012

I was looking to trade my Ford for a used 4Runner and I had a limited budget. Mike helped me get as close to my comfortable price as possible. When I picked up the truck it was detailed and looked fantastic. They had even put new tires on it. I am now the happy owner of a 4Runner! I would definetly recommend this dealership to my friends and family. They're so helpful!

C Graham

Jun 12, 2012

This is about as good as it gets when buying a new car from a dealer. Dave Barrett and Mike Wells were very easy to deal with and seemed to care about making us happy. They didn't have the color we wanted, so they found the car we wanted from another dealer and went and got it. It ended up being over 100 miles for them to go and get it too. Most dealers we talked to really didn't seem to care about what we were looking for. The business woman was really good at her job and easy and efficient too. This is not the typical "sleaze central" car dealer. I highly recommend these folks and am very happy that we went here to purchase our new Toyota.

wironen77

Jun 12, 2012

Our experience with Toyota of Keene was exceptional. All employees we came in contact with were very courteous and knowledgeable of the product. I would highly recommend the dealership to all my family and friends.

eddieo

Jun 11, 2012

Jamie was very helpful regarding this transaction!! he was very professional and gave as much time as needed to complete the deal, overall it was an excellent experience.

kjlarock

Jun 11, 2012

I called in advance to test drive a new c70 and they had it waiting by the door when I arrived. Mike Downes was exceptional and expedited the overall buying process. I'm very impressed with the Volvo of Keene dealership and sales experience. Sincerly,First time buyer

nooniekirk52

Jun 9, 2012

I would actually give "exceeds" or "beyond excellent" as the way me and my wife Kate were treated by Mike Wells as we purchased a new Prius on 6/6/12. His experience and the way he treated us with respect were exceptional. He listened to us and took what we said and allowed us to purchase the Prius I've wanted for some time now. Mike Wells gave us a very generous value for our trade-in, a low finance rate, and the car I love!! I would highly recommend Toyota of Keene & Mike Wells to anyone!!!

DAve9999

Jun 7, 2012

I purchased a 2002 Ford Pick-up truck from the dealership through Mike Downs. He was hones and forthright. The truck had only 66,000 miles on it I had driven the truck about 200 miles when the it stopped running totally. I drove to Keene (about 40 miles) and gave them the keys. They used a wrecker to bring it in to the shop. They put some mystery parts onto it and said it was fixed. My sister and her daughter drove to Keene to get the tuck for me, as I was out of town. I next drove it about 3 days later and it had no power. They must have missed something.I drove the truck back and they were going to fix it. More parts and the service department did not even keep me informed about the status of the truck.To shorten the story I finally picked it up and drove to Brattleboro. I no more than got there and the truck again lost power. I took it back to the dealership as this is the third time this has happened.I explained I had had it with the truck and the Service department. They agreed to take i t back and have been most helpful in that process. Sales is OK Service needs all the help it can get

Gary Qua

Jun 2, 2012

Not your average dealership!! All straight shooters here, friendly, knowledgeable. Everything was covered and explained very well. Purchasing a vehicle here was a very nice experience. Not only is the dealership excellent, so is Toyota.

kathyvfw

May 26, 2012

I recently had to purchase a used car and I had a very limited time to do so. My Sister persuaded to visit Toyota Of Keene. I had always been a Honda owner. I was quite doubtful that I would find a car that I liked and I was even more doubtful that I would be able to drive one home that same day. I was on the lot for a few minutes and Mike Wells offered his asistance. Mike explained the many features of the Toyota Corolla. Once I picked out the Corolla I liked Mike made sure I knew what I was buying. I truley believe that Mike Wells went above and beyond to insure that I would be happy with my purchase and knowledgeable about what I had purchased. Mike Wells Is a true asset to Toyota Of Keene. I drove home that same day in my 2009 Toyota Corolla. Thanks to everyone at Toyota Of Keene

Phil savage

May 24, 2012

Very friendly and easy people to deal with. A very good experience that can usually be very stressful. It was also very quick to get things done when we came to pick up.

Douglas miller

May 19, 2012

In anticipation to returning home from an overseas deployment I needed a new car. I contacted Dave Barrett and he took care of everything. Including Toyotas generous discount for military personnel. (thank you Toyota!). I literally handled all of the details to the purchase of the vehicle by email from my deployed location overseas. Dave had me go on line and look for the color, the style of the interior, and some of the other features i was interested in adding to the Rav. Dave handled the financing, the registry, and the car insurance. Returning home from my air base as I pulled into my driveway there waiting for me was my 2012 Toyota Rav 4 My wife had tied red, white, and blue balloons to the car and it looked very sharp.Of all the things I was worrying about back home while overseas, buying my new Toyota was not one of them.If you are looking for top notch customer service in purchasing a vehicle ask to speak to Dave Barrett of Toyota of Keene.

pdorcus

May 16, 2012

Jamie was great to work with. Iknew what I wanted and he went out of his way to see to it that I was satisfied.

johnjcronin

May 11, 2012

Had an absolutely perfect experience from start to finish. Stress free negotiation process, and the coordination of the delivery process was flawless. Dealership facility and vehicle lot very well maintained. Manager, Dave Barrett, and Sales Consultant, Jaime Rios, couldn't have been more helpful. Will definitely return for my next vehicle purchase.

MARY WALTERS

May 4, 2012

I DID BUSINESS WITH THIS DEALERSHIP (WHICH IS 70 MILES AWAY FROM MY HOME)BECAUSE OF THE GSM,DAVID BARRETT. I HAVE DONE BUSINESS WITH MR. BARRETT IN THE PAST AND WOULD TRAVEL UP TO 100 MILES FROM HOME TO DO BUSINESS WITH HIM AGAIN. HONESTY AND SINCERITY ARE HIS TWO GREATIST TRAITES. WHEN YOU DO BUSINESS WITH MR. BARRETT YOU GET A GREAT DEAL FROM A GREAT PERSON AT A GREAT DEALERSHIP.

bowpaddler

May 1, 2012

This is my second vehicle purchased (leased) from Toyota of Keene. The overall experience has been just fine: the dealership and all its personnel have lived up to or exceeded my expectations. My new vehicle was delivered spic-and-span clean and with the traction motor battery fully charged and the fuel tank full. Ned Lester initially helped to clear up some confusion with my on-line registration, then "held my hand" through the ordering and leasing procedures, which went off without a hitch. I am particularly pleased with all aspects of the dealership and plan to continue doing business with them in the years to come.

astarkey

Apr 27, 2012

Best experience for my first new car purchase. Mike and Steve were more than helpful and full of enthusiasm. No pressure from MIke which was a definite plus. Will shop here again. Thank you so much.

vtted54

Apr 26, 2012

We had a very positive experience dealing with Toyota of Keene. We had been dealing with their "business development group" via email for a couple of weeks prior to stopping in to the dealership. They made us a deal on a new RAV4 that had been in the emailed advertisements that had been sent to us. It was a very good deal on a very nice car. The 0% financing sealed the deal for us. Two notes, the salesman did not tell us his name when we arrived. Second is that the time to "process the paperwork" seemed to take a while. In the end, we drove out the same afternoon with our new car.We would recommend Toyota of Keene to others out looking for a new or used car.

Toyota555

Apr 25, 2012

Toyota Keene was my exclusive service department for my Toyotas (4Runner, Camry, Corolla). I USED to feel good about this dealership and I USED to think the service department was excellent. Something happened, they try to sell you a timing belt when it has a chain drive (4Runner), or they sell you a timing belt prematurely on a car (Camry). I take in a car for an oil change, get it home (60 mile round trip) and find it isn't done!!!Oil changes when done were consistently, yes consitently, OVERFILLED!!!I wouldn't send my worst enemy to this dealer to have a car serviced!!!Makes me not want to buy a Toyota anymore.

Annaschaal

Apr 21, 2012

We had to urgently replace our 2004 Toyota Sienna. We live in White River Junction. We did our homework on line and contacted almost every dealership in the Upper Valley. Toyota of Keene from the very beginning was ready to talk bottom line. No sales games at all. We were first contacted by Cathy who I believe works in internet sales. She assured us they would beat every other dealer on price and she was right. It was no contest. Toyota of Keene came in thousands of dollars cheaper than some closer dealerships. They also threw in the 100,000 power train coverage. The sales and management staff were very friendly, and very efficient. We loved that they didn't play any of the regular sales games with us eg: how much do you need your monthly payment to be? - I hate that strategy). They also had the best stock in all of our local dealerships. Overall we had a very positive experience buying our new Toyota. It's worth it to take the drive to Toyota of Keene - I would highly reccommend them to any of my friends and family. T

David J. Green

Apr 19, 2012

I dealt mostly with Joel Robinson who was charming, knowledgeable, and helpful. Other employees with whom I interacted were equally helpful - I spoke to someone on the phone before my fisrt visit to the showroom, with someone else at reception when I arrived, and on a return visit after the purchase (when Joel was on a business trip) to enquire about aquiring an owner's manual for the vehicle. My overall experience in making my recent purchase was a pleasure.

jslucas

Apr 16, 2012

I am relocating from Chicago, so I have many exciting and stressful challenges including buy a new car. The dealership customer service department was incredibly helpful and professional, following up instantly with emails and phone calls to help me set up appointments to test drive a car. Ned, in the sales departemnt, was very heplful, friendly, and easy to talk to. The dearlship has all the professionalism and resources of a big city dealership combined with the no-pressure, warm, friendly small town values of the family dealership that it is. Highly recommend!

JC RN

Apr 15, 2012

Very friendly and knowledgable about my new 4-Runner. Walked me through the functions many times, felt very comfortable with my choice of vehicle and dealership. Have and will continue to tell others of my great experience. Thanks Joel!

keysa

Apr 10, 2012

came to look at a car from pittsfiels ma was glad to make the trip, the car is what i expected so glad I took a risk that was worth it. thank you everyone! very friendly and on point, they were not pushy at all. thanks for the 08 Suzuki

twesthiemer

Apr 9, 2012

easy to work with and reasonable without pressure. We contacted them by email on friday morning and they replied quickly offering a good deal and we drove away a car that afternoon!

scroteau

Mar 31, 2012

We were looking to lease a 2012 Rav4 and we didn't see any on the lot so we decided to go inside. Michael Wells greeter as we walked in the door. We told him exactly what we wanted and what our budget was.He brought my new Rav4 around, we took it for a test ride and we knew it was for us.Michael was able to have our monthly payments within our budget.He was extremely friendly and fun to have converstations with. He made our experience at Fenton Family Dealership very memerable and I would highly recommend Fenton Family Dealership to any one seeking a new or used vechile.I am a first time leaser and Ashley was excellent and very expierenced at explaining all the details of leasing to us. She was also very friendy and made the whole singing unstressful.You have a great team of people!!!!!Plus, my family loves my Rav4 and are very happy for me

Kathie V. Davis

Mar 27, 2012

Our experience at Toyota of Keene was fabulous from the moment we stepped through the door. Everyone was responsive, Joel was waiting for us, and the front desk was friendly and welcoming. I found exactly what I wanted, and in spite of some glitches on our part, Joel and the staff were amazingly accommodating! It was actually a super-pleasant and enjoyable day...not what one would expect from a Dealership! We drove 85 miles from our home, and are glad we did. I bought the perfect car for a very fair deal, and even financing was a breeze. It was a totally no-hassle, no-pressure experience. Kristin Lamoureux was our internet connection, and she was very helpful, friendly, and responsive, providing all the initial info I requested. I also spoke to George Thompson, when Kristen wasn't there, and he provided me with complete invoices on both of the vehicles I was interested in. There were no surprises or add-on fees. The dealership is very transparent and super-user-friendly! It was worth the drive!!!

dicko

Mar 22, 2012

Salesman was very friendly, helpful and knowledgeable. Did not want to waste my time, so was very fast in answering my questions and accomodating my fiancial offers. I would buy from him again any day!

The Browns

Mar 12, 2012

Jaime came highly recommended by others at Toyota of Keene. Our neighbor next door to us also spoke highly of Jaime. We were not disappointed, as we got the right person to deal with when we asked about our new Camry. Jaime was courteous, not pushy, answered all our questions and gave us the deal we asked for. He took the time to show all features of the car and make us feel comfortable with our new purchase. We recommend him highly and thank Jaime for making our new purchase a smooth and pleasant experience.

magee1022

Mar 9, 2012

While purchasing a used car, I found this dealership very helpful. They should come up with a no haggle program though. I dont care for the back and forth pricing Employees went to great length to give answers to the questions I had. In some cases multiple times so that I was in complete understanding..

JoLevesque

Feb 20, 2012

So I must start off by saying, I have NEVER owned a Toyota nor was I very fond of the idea.Not to mention I have had the worse luck with dealers. Well, this past experience changed everything for me! I have less than stellar credit and needed to get something with a low enough payment, reliable, and good on gas. My answer to my need? A Toyota Matrix. I was greeted as I walked in by some of the most friendly faces, and treated as a person, not just a credit score. The sales rep Shawn, was MORE than able to answer all my questions and even went beyond what needed to be said! They were great about working with my credit, and even offered me the lowest APR I have yet to come across. I came back not even a week later to a ready to go, great looking, new addition to my drive way. Now I have always been a truck guy, but this car so far has been the most fun and well handling car I have yet to own. I recently sent in a question to ask what type of oil they use for their oil changes and got an email back in a matter of hours!They have my business! Thanks again guys!!

jjpaul

Feb 16, 2012

We have purchased our first Tacoma from this dealership and we will purchase our next one here as well. I came in and explain what I wanted, what I needed, and what I we could do and they provided it to me. Everything I needed, everything I wanted, and more.

damegreene

Feb 14, 2012

What a nightmare! I was lied to, deceived and the dealership committed fraud to sell me a car that has been nothing but problems. I paid them $150 on top of the sales price to get a thorough checkup by the Subaru dealership on the car. They told me everything was fine. The check engine light came on as I drove home. The cruise control was broken and the gas door was jammed so I could not add gas to the car. The truck latch was broken so I could not get into the trunk. That was just the start! UGH UGH When I was taking it in for service, the engine seized on the highway. They are no longer responding to my emails!!

sruggles

Feb 6, 2012

An outstanding experience working with Jaime Rios. I was considering two vehicles, one at Toyota of Keene and one at a competitor in Massachusetts. Ultimately it came down to the ability of Jaime and his colleagues to put together a very good deal for me. Having been a through the process of buying a car numerous times over the last 23 years of my life this was by far the most pleasant experience and with 5 children they made it quick and convenient. My father has also purchased a couple of vehicles from Jaime and is a happy customer. I will go back in the future.

Susan Kranz

Jan 13, 2012

I bought my Toyota Echo slightly used from Toyota of Keene where I had all service done until the dealership was purchased by the Fenton Family. It seemed a good time, given gas prices, to find someone closer to home to avoid the 45 minute trip. Big mistake!I'm back 'home' and able to leave smiling from a maintenance check by people I feel I can completely trust to do what's neeeded when it's needed.

dgribbons

Dec 23, 2011

Went in to buy new Tacoma. Mike was very friendly and helpful. We agreed on price and when I later checked on the status of the truck Mike stated there had been a misunderstanding, which dramatically raised the price.They stated my trade was part of the price. This was not the case as the price was agreed upon, well before mike asked of I would consider trading my truck. When I complained Mike emailed me a new quote and when I accepted this offer they again said they had made another error and again increased the price by $1,000 dollars in a return email. If you contact me I can provide copies of these emails. I would NEVER waste time trying to get a fair deal here.

AlisonSylvester

Nov 29, 2011

After visiting other dealers, Fenton was a breath of fresh air. From my first contact via the website until I decided to purchase my car, I never felt pressured or taken advantage of. I was put at ease from the very beginning. I will be recommending Fenton to my friends and family.

Bruce Sinclair

Nov 29, 2011

We found Ned to be friendly, honest, and respectful. For these reasons, weve bought our last two cars from him (one Volvo XC70 and one Toyota Camry SE). There are Toyota dealers closer to our home in Massachusetts, but we went well out of our way to do business with Ned, and with the team at Toyota/Volvo Keene (their service team has been honest and fair with us, and they stand behind their work). Ned doesnt play the silly games that weve found at some other dealers -e.g. this is a special deal that lasts for today only because my boss will be gone on vacation starting tomorrow. Because Neds a man of his word, buying a car from him is completely hassle and stress free. If youre shopping for a Toyota or a Volvo, give Toyota/Volvo Keene a look, you wont be disappointed.

yeahcamry

Nov 14, 2011

This is our second car that we bought at Toyota of Keene. We have worked with Joel both times. Joel makes it very easy! We told him what our needs were. He gave us options. He is extrememly enthusiastic and knowledgable, but NEVER pushy! He let us take our time to make a decision. He then made it extremely easy for us to pick up our car. He was patient and very respectful. I trust him coml;etely to help us make a good choice!!!

mslissa37

Nov 7, 2011

My car buying experience at Toyota of Keene was wonderful. Dave was very friendly and informative.I didnt feel pressured or hasseled unlike at other dealerships. He helped me decide whether it was better for me to lease or buy.I honeslty never considered leasing a vehicle because it seemed so confusing and such a hassle. Thanks Dave for helping. Leasing with the option to buy after the lease was definitely the right choice for me.

Esimons

Nov 3, 2011

It was a wonderful experience from the first time I dropped by to inquire about the about-to-be released Prius v to my pick up of my new vehicle several weeks later. Ned was a great communicator while I was waiting for the car to arrive, did a fantastic job exposing all the cars features when I picked it up, and has followed up to make sure I know he's there to help with any questions that might arise. I was very, very happy with this purchase experience. I had really disliked my contact with Herb Chambers because of their high pressure sales tactics. Earlier this fall I walked away from purchasing a Mazda 5 because of the terrible experience I had with the sales managers at Wellesley Mazda. So now I'm a very happy Prius v owner. Thanks Ned!

rchase

Oct 21, 2011

Dave was a first class perso to deal with from start to finish.He responded very well to questions and concerns. He furthermore handled the trial drive very well and was most patient in answering my many questions. He saved all of the materials from my trade in ca and organized them to my satisfaction.If I ever buy another vehicle i hope I get Dave or someone of his character to be my sales person. Robert A. Chase MD

rdb1717

Oct 17, 2011

I have been to this dealership both for a new and a used car, and each time I have found the staff (Joel Robinson in particular) friendly, informative, and helpful. They have an excellent stock of cars to choose from, and will work with you to find the car you want that fits your budget. I have traveled all the way from the other side of Vermont (over 100 miles) to do business with them, since I had such a good experience the first time around. I would recommend this dealership to anyone.

KVW

Oct 14, 2011

As someone with 2 kids, a tight budget and a significant need to replace my 2000 Subaru, I was so grateful for the sincere and effective way that my Sales Consultant, Ned Lester, listened to my needs, focused my search toward vehicles that would meet my price range and worked with a member of the finance team, Ashley Clark, to find the financing that would make it happen. This dealership is # 1 on my list for its extraordinary staff, caring customer service and wide selection of pre-owned cars in excellent condition!

gsoulos

Oct 6, 2011

I owned a 2004 Prius purchased at Toyoya of Keene. The 2004 Prius was totaled in July this year. I survived the accident with bruises to my chest but no other serious injury. I attribute the air bag system in the Prius to have afforded me the protection. This year I found a number of previously owned vehicles at Toyota of Keene. I chose a 2005 Prius that I was able to affordable with the insurance settlement and some out of pocket money. Ned Lester personally went over the car and made sure the mechanics fixed and replaced whatever was needed. I am pleased with the car, the personal friendly service and my experience in dealing with Toyota of Keene.

John Harvey

Oct 6, 2011

This is by far the VERY BEST car dealership I have worked with in over 40 years of car buying. My Volvo S80 is the third vehcle I have bought here and the second from Ned Lester. Ned is terrific and treats me as if I am his BEST customer- always. The service department is great and Deb, my service manager is incredibly knowledgable and efficient in taking care of both automobiles and customer. I highly recommend any Fenton Family dealership to anyone looking for a business relationship that is courteous, proficient and does justice to the term "VALUE". Thank you Ned Lester, Deb, Fenton family and Volvo of Keene.

mico

Oct 4, 2011

Great service, paid less than the Edmunds' Fair Market Value which was what we were looking for. Salesperson was not pushy and friendly. Internet available at site.

tomhudak

Oct 3, 2011

The people at the dealership were very professional and friendly. My wife was impressed with how Dave S. went over all the information about the Rav 4 and he answered all of her questions.

benpeter11

Oct 2, 2011

I came into contact with a Customer Service Representative named Kristin. She was extremely friendly and very helpful to get me started in my pursuit of a 2011 Toyota Corolla lease. She gave me appropriate information, sought appropriate information and made me feel extremely comfortable as a new customer. I was impressed that she called my home on three occasions to set up an appointment with the dealership. I am sure she wears many hats at the dealership. She was impressive! I came into the dealership and Kris Kucala was my salesman. He was knowledgeable and walked me through the process, giving me prices, registration information, and made the leasing process easy for me to understand. He took me from his desk through the financing process to the delivery of my vehicle in the service department. His professionalism reflected highly upon this Toyota dealership. I will seek him out during my next lease in three years. Kris brought me to the finance manager. Steve Hill made this area very easy to understand. He walked me through every step, showing me where every dollar was going to be spent. I was again impressed with knowledge and professionalism exhibited by the third employee that I had contact with. Steve knows his stuff! I wish to thank Toyota of Keene for this wonderful experience. I will be back for service and I will certainly tell others about my experience. Your product speaks for itself. Your employees will insure that customers also get first class treatment!

macjack13

Sep 30, 2011

John was very easy to work with,he help me to stay in my price range. He was very patient with me for I am a older women so he understud what I needed for a car. I am very pleased with car we pick out. Once again he did a good job.

lindasnider

Sep 28, 2011

I have dealt with Toyota of Keene for approximately 30 years. In the past it has not always been easy to come to an agreeable price on an automobile as they have not always been known to come to a compromise. This time it was different; Joel worked with me. He knew what I could do and he told me what he could do. I came away being a very satisfied customer. Joel is a salesman, but an excellent one, not overbearing! And I found him to be honest and extremely helpful! Thank you.

rinjani

Sep 20, 2011

Shawn Waters was informative, offered a competitive price, helped me find the vehicle that met the needs of me and my family and went the extra mile to get it all accomplished in a timely way. When there were challenges in the process, he found solutions. Could not ask for more and will recommend him in the future. I can't attest to service yet. Only slight negative was being offered all the warranties only at the very end...would have liked to have learned about them earlier on so that I might have purchased them rather than feeling the need to make the decision at the desk...it did feel high pressure and a bit predatory.

cutlerdc

Sep 7, 2011

It was the second time this year we purchased a car from this dealership and my husband and I have both had great experiences. James was very personal and not overbearing as some sales reps can be. That was appreciated. I did my homework in advance of the purchase so I knew what I was looking for. But they took the time to help me figure out what year and model type would be best for me.

skotty58

Aug 27, 2011

Id like to preface this by saying I hate car buying. The process usually sucks. I was in search for a Toyota Tundra ranging from years 2006 to 2009 and I found quite a few online. One that interested me was a 2006. So I made an appt to go see it. I met Dave upon arriving and he came across as very friendly. The price for the Tundra was right and it was in good shape, however after looking at what else was available I decided to test drive the 2010 Tundra. What a nice ride. Dave was very knowledgeable about the features the truck had and helpful with all my questions. The price was more than I was originally wanting to pay, but after weighing all the factors it seemed to be a better choice than the 2006.The over all experience was very good. I cant say excellent because the paper work got screwed up. The dealership itself is nice. They have a lot of used vehicles to offer. Dave was always willing to go the extra mile and get my questions answered.Thanks

JJ and CJ

Aug 8, 2011

We can give this dealership and especially this sales consultant our highest recommendation based on our many years of buying new cars. He was pleasant, friendly and professional and worked to meet our needs. We actually felt more as if he were working for us instead of the dealership! We also very much enjoyed the new owner's night sponsored by Toyota of Keene. We are from another state and traveled quite a while to get there. We had a great time and learned some valuable information about our new car.

ran

Jul 25, 2011

They stood behind their product totally after initial technician oversight. Service rep and sales mgr listened, understood and responded promptly and effectively to the condition that was not immediately apparent at outset.

rottielover

Jul 15, 2011

after some issues in the begining .Mr Webber went out of his way to make sure my experiance was a great one . This dealership is committed to thier cutomers and proof that customer service is number 1.

JaneCrawford83

Jul 10, 2011

Christ (not sure of name) was friendly and knowledgable. He showed us several models of the Volvo SUV and helped us determine the features that were most important to us. We discussed the other SUVs on the market and decided the Volvo XC was what we wanted. Fortunately, he had the car with all of the features we wanted on the lot and in the color we preferred. We agreed on what we felt was a fare price and he supervised the paperwork so that we were able to walk out with a new car later the same day. When we went to pick the car up, he took us through the important steps we needed to know in order to drive the car, open the sunroof, run the radio and the bluetooth connection. Salemen like Christ are why we are return customers to Toyota Volvo of Keene.

jillthechef

Jul 3, 2011

Steve did a great job helping with getting financed for my new vehicle. He went above and beyond his "Call for duty" in assisting me. Thank you so much for you work Steve in the finance department.

paul begin

Jun 29, 2011

Mike was extremely helpful with requests we made to the car. He even found a defect (due to a scratch acquired in transportation of the new vehicle on a molding on door frame) that we in our excitement of purchasing did not notice. He will order the part and replace it for us. We would defintely recommend him as a sales person as well as the finance person Steve that was very informative with regard to service warrantees.

VZarozinski

Jun 29, 2011

My husband and I have purchased six vehicles from Fenton Family dealerships, three from Kris at Toyota of Keene. Our most recent purchase was a 2011 Sienna. As a whole the dealership is very friendly, welcoming, and not pushy in the least, making it the kind of place you feel comfortable looking around and asking questions. Our experience with Kris has been outstanding. His knowledge of the Toyota product line is impressive. There was not a question asked that he did not have the answer to, and if he was unsure he looked it up, giving us the confidence that the product we were getting had the features we were looking for. Kris worked hard to not only be competitive but also beat the price of other dealerships to win our business. If youre looking for a non-threatening car buying experience, this would be the place. If your looking for a great salesperson that is knowledgeable and down to earth, Kris would be your man. I would highly recommend this dealership without any reservations or hesitations.

ironman1955

Jun 24, 2011

They went out of their way to make me happy, by giving me a deal better than I expected! They were extremely friendly, courteous, and professional! I went there NOT expecting to trade my Corolla, but they made me an offer I could not refuse!! I had my daughter and grand daughter with me, and the staff entertained them throughout the business transaction!! Thank You all so much!!!

captiva

Jun 22, 2011

Thanks go out to George, Shawn and Stacy for making this long distance purchase a reality. I have been looking for this car for well over a year, and none locally met my standards for quality and care. I requested and was provided many photographs along the way to ensure my satisfaction, and the car was delivered as described. Everyone I touched was very patient with me and my questions. I would recommend that anyone, whether in the Keene area or someone that may be considering purchasing a vehicle remotely, give this dealership an opportunity to speak with you about a car purchase. Sincerely,Mark - Houston, Texas

Gayle Belin

Jun 7, 2011

Our first contact was online with Stacy Curtis. My husband & I were looking for a Prius III and Stacy & I had many (about 12) email exchanges over the course of 4-5 days. For every question I had, she would have or get the answer that was acceptable. The dealership didn't have the car I wanted on the lot. Sales Associate, Jaime Rios then contacted me. We talked about the features I wanted & my color preferences. One day later he called to say that a car matching my requirements was available. I sent a nominal deposit & we drove down from VT 2 days later. Jaime was exceptionally personable & helpful. Even the person who worked with us to pay for the vehicle was polite & informative. The entire experience was great.

George S

May 31, 2011

I came to this dealer for a used Toyota which I found for sale over the Internet. The car had some noise which was coming from the strut mounts and I had a GREAT experience with the sales specialist Joel Robinson. This guy went the entire extra mile to see how he could assist and make sure that the problems are fixed and make the deal happen. He even got his hands dirty to find out where the noise is coming from. He won me as a customer with his respectful and non-pushy attitude. When he called the used cars manager to see what he could do was a disaster in terms of customer bonding relationship. The manager was sarcastic, pushy and intimidating which made me to walk away from this dealer and not coming back at all. How sad to see that service is not in the managers' mind. Don't they realize that in this day and age we (the customers) talk and have friends who trust us what we say?

jahubbard

May 31, 2011

I bought a tacoma truck from this dealership through Jaime Rios. His presentation of the vehicle and thorough demonstration of how everthing functions was excellent. His willingness to have me go on a test drive with him was appreciated and very helpful. I will buy my next vehicle from him and highly recommend this dealership.

Bd2269

May 28, 2011

Let's face it. This is a business that doesn't exactly have the best of reputations (sadly due to a few bad eggs and irresponsible media portrayal. As such, when buying a vehicle I have always been a bit trepidatious. Fortunately, I had the pleasure of purchasing from Shawn, which I can say was a very pleasant experience. Not once did I think that he was "just trying to close the deal" or just trying to get me in some random car to get me out of there. He took the time to really listen, and truly focused on finding a vehicle that was right for me, not one that was right to make the quick sale. I will say, given my prior car buying experiences, I was surprised at the high level of care I received. I suppose I shouldn't have been though. That's what the car buying experience is *supposed* to be like. I am quite thankful that I have had this experience with Shawn, as he proved to me that not everyone out there in the car sales business is just out to sell you whatever and get you out the door (something the previous salespeople at other dealers definitely attempted). He is truly a rare breed among salesmen, and someone that the others I have dealt with in the past should aspire to be more like.

dgallion

May 28, 2011

As I am in Banking I see alot of people that are looking for new or second hand cars. In discussions with them I ask about what they are looking for, where the looking, etc. I would never hesitate to recommend Shawn Waters if asked. I have the utmost confidence in his honest and "over-the-top" helpfulness. I hestitate to use the word "Salesperson", as in the past people have tended to look at that term in a negative light. But, if I could say that "Shawn Waters" is the absolute best person that any dealership could possibly ask for based upon his extensive knowledge about his products and the service provided by the Keene Toyota Volvo Dealership. Luckily for you the space you have given us to rate your employees doesn't allow me to gone quite as detailed as I would like. There many instances where I have heard back from customer about how much he helped them, even those that were working with another person to start with.Suffice to say, Shawn Waters is the "Absolute Best" sales person you could ever hope to keep in your employ!

NH Toyota

May 28, 2011

Shawn has always made sure that I was put into the correct vehicle for my needs. I never felt any pressureand he answered all of my questions when I was torn between two different Toyotas. He has always made sure that my service needs were also met. I have had many Toyotas in the past and would not consider another brand.

sfreeman187

May 28, 2011

My husband & I looked online at used inventory, were in contact with an online specialist Cathy Gannoe through this dealership---she was extremely friendly,listened to us and found us alot of options to consider. We made a test drive appointment and met with Joel Robinson, one of the most non-salesmen type salesmen. He was not pushy at all, let us tell him what we wanted to see, and worked with us & kept pretty much within our budget that we informed him about at the start. WE LOVE OUR NEW MINIVAN!!! THANK YOU Joel and Toyota of Keene!!! We now know why my husband's parents have bought 4 cars(toyota corollas) from Toyota of Keene.

Skigirl99

May 28, 2011

We found them to be fair, friendly and reasonable. We have now purchased our last three cars from this dealer. Jamie has steered us toward the best car for our family even if it resulted in a smaller commission because it was slightly less expensive.. Jamie has been thorough and honest. Not bad for a car salesman!

giambifan7

May 27, 2011

I never feel like a number with Shawn. Have bought every car I have needed from him the last few years. I know when I walk in that I will be well taken care of. Shawn listens to me and helps me find the right vehicle for me and at the best price as well. You don't find that very much these days. It is always a pleasurable buying experience here and I will never go anywhere else to purchase a vehicle. Their service department is phenomenal as well, they are always friendly and willing to help. I have had all my vehicles serviced here since I was 16 years old. (15+ years of my business) That should speak for itself. Great company, great people, great service.Robert

diesel03431

May 26, 2011

I didn't find anything great about this dealership. I was pushed into a car like usual.The manager was upset that I wasn't buying the car that day, and I could over hear him telling my salesperon about it. I have asked a question about my car twice now without a response. When I did go to get my car I had to wipe off the wax spots off it. So overall it was fine nothing great. Oh and they countinue to tell me that they need all five for this.....

jbell1974

May 26, 2011

We gave Keene very short notice as to when we would be coming down to buy a new Matrix, but they were able to work with us remarkably well.We ended up there on a Sunday where they had some limited staffing, but they bent over backwards to help get us in the new car and on the road. Very pleased with the experience.

jlake1

May 26, 2011

We bought our car through Shawn Waters and we were so happy with our purchase. Shawn is a good friend and we feel comfortable with dealing with him. We feel he gave us a good deal and took good care of our needs. Whenever we have a problem, which isn't vey often, Shawn is always there to help us. Whenever we take the car in for service, they always take good care of everything and always get our car back in the time that they say it will be done.

macmurray

May 26, 2011

Have dealt with Toyota Volvo of keene for many years specifically with Shawn Waters, Jaime and Bill. They make it easy to do business with with thier personable style and and knowledge and is always my dealer of choice. First Class Operation all the way.

saucyCT

May 26, 2011

We were very happy with our experience at Toyota of Keene and found Tim Lajoie to be an excellent representative to help us in picking our new Tacoma. Tim was very friendly and knowledgeable about the Tacoma trucks. He took good care of us through the process. In addition, Stephen Hill worked diligently to get our financing sorted out.

David Quimby

May 25, 2011

I have purchased 5 Toyota 4-Runners from the Fenton Dearlership and are currently looking at the new fifth generation model. Jaime Rois has been my salesperson on all of them except the first one that was bought in 1989.They take care of me like I'm famly!D.Q.

mjpc0819

May 25, 2011

shawn waters;great NO PRESSURE salesman.very on top of the toyota product line.shawn makes the car buying process enjoyable! no BS from shawn;if he doesn't have an answer to your question,he will get one for you.he also does follow ups with you with a letter and/or phone call.

sallyem

May 25, 2011

This is the only dealership I have bought cars from that did not play silly car-selling games. I felt that I was getting a good deal on my car purchase, and a decent price on my trade-in car. Based on the car buying experience, I expect that the continued relationship with Toyota of Keene, with future car maintenance and service, will be a good one.

skwillis

May 25, 2011

I have purchased two used vehicles from Shawn Waters and I have been thoroughly pleased with both of these cars and the quality of care I have received at Toyota Volvo of Keene. I would highly recommend Mr. Waters, and have done so, to anyone looking to buy a new or used car in the greater Keene/Swanzey Area. I would not buy a vehicle from anyone but him.

toyotaownerkeene

May 25, 2011

I hated car shopping. Back and forth with pricing, and the "let me speak with my manager" game. At Toyota of Keene, this simply did not happen. I was greeted almost immediately upon walking into the showroom. Jonathan was fantastic, conscious of MY time and MY idea of the perfect car. I got a fair price on my trade in, the exact price and payment I was looking for, and no games. Hands down the best car buying experience I have ever had from start to finish.

scregl

May 24, 2011

The salesman was knowledgeable, friendly and professional. He answered all my questions clearly and honestly. He got the exact car and options I was looking for. His help was valuable and welcome. No other car salesman I have dealt with since 1970 was as good. Toyota is lucky to have him.

pezboyben

May 22, 2011

Jaime helped me with the purchase of my first car. With little knowledge of the car business, I was thankful that I was referred to Jaime. His customer service skills go above and beyond and even now a few years after the sale he is available when I have questions. I will definitely return to Jaime when I need to look for another car.

asavoie

May 20, 2011

This is my second purchase at this dealership and I would not hesitate to make another. The staff is friendly, knowledgeable and helpful in everyway. The brand speaks for itself but the people at Keene Toyota make the difference.The new Tundra is all that it's advertised to be.

Lime Kiln Lodge

May 20, 2011

It was our pleasure to do repeat business with Jaime and Toyota Volvo of Keene. He was willing to test drive multiple models so that we new we purchased the right vehicle for our needs. They had a great selection of models to choose from. Would highly recommend to people in the market for a new or used Toyota.

BMellish

May 18, 2011

Jaime is very knowledgeable and a pleasure to work with. He went the extra mile for us to make sure everything was to our satisfaction. We only stopped in to "browse" as decision time was coming up whether to turn in our lease Corolla or buy it. We ended up on our "browsing" day, deciding to lease another car and buy a new Prius! Obviously he is a great salesman! I like to work with a salesperson that is confident but not pushy, and let's me make the decisions after providing the facts needed to do so. Jaime is just such a salesman.Steve, in financing, was very pleasant and knowledgeable also. He worked quickly and accurately to complete the sales.Then,of course, we had a positive experience with the service department, taking the cars in for inspection, and repairing a scratch on the lease car to a pristine state.Jaime seamlessly and efficiently facilitated each step for us.All in all, many gold stars to everyone we worked with.

cdoane

May 18, 2011

We have absolutely no complaints about our experience with Jaime or Toyota Volvo of Keene. We use an auto consultant to buy our cars as we have neither the time nor the inclination to haggle over a price. Jaime was extremely respectful of this and worked with our consultant. We were thrilled with our interaction and the price of the Toyota Tacoma we bought. The whole experience was wonderful. We appreciated all of Jaime's help and his follow-up. Thank you, Jaime!

ddcomstock

May 18, 2011

Jaime informed me at a service visit that the cost of the Prius is apt to go up with the increase in gasoline prices. Therefore, my wife and I visited Jaime a couple of days later to check out what he had available. Fortunately, he had just what we were looking for with the Prius. We negotiated a reasonable price and made the purchase. We have purchased other vehicles through Jaime previously and have always felt that he treated us well without pressure. We will continue to do business with him in the future.

Joancd

May 18, 2011

This is the second time we have purchased a car from Jaime Rios. We were very impressed and pleased with his work the first time. For that reason, we specifically asked for him this time. Jaime knows the products thoroughly and explains them very clearly to his customers. He is not in the least bit pushy. He has a quick wit and a charming way of dealing with people, without it being in any way forced.

oneillro

May 18, 2011

I have been dealing with Toyota Volvo of Keene for the last 15 years and have always been treated fairly and professionally by the sales representative. Jaime continued the dealerships service of providing sales professionals who understand the product and treat the customer fairly and courteously. I will continue to shop at Toyota Volvo of Keene for vehicles and service as I have done in the past 15 years.

robbingibson

May 18, 2011

jamie was very fair and friendly and i enjoyed working with him.i felt that he was trustworthy and his many years of employment there at the dealership made me comfortable.i already have a relationship with the service dept because i bought a car last year.

pgleeson

Apr 15, 2011

I came in at the close of the business day on a Saturday. I was greeted with a smile as I apologized as I didn't know they closed at that hour. I thought I would have to come back. Joel Robinson took great care of me, and I got a fantastic deal with more features and less cost than my previous lease of a Toyota Prius. The manager helped get them to make an exception to allow me to get only a slightly higher monthly lease rate after the credit check was done. I picked up the car on Monday. I love it. Go to Toyota of Keene for your next car and ask for Joel.

dan brook

Apr 3, 2011

I think they simply take advantage of the fact that they have no competition nearby and charge higher prices as a result. You can get a better deal by shopping around a bit. Some will even deliver for free. This is the second time within the last year I was much better off looking at other dealers. Keeping it local is great if it doesn't cost you hundreds or thousands of dollars.

mrs g

Mar 26, 2011

Jesse Wright was warm and friendly..ansewered all our questions.. very professional..easy to work with..well trained..Would recomend him to anyone...Toyota of Keene has treated us excepionally well and they seem to go out of there way to satisfy..Have had no problems, this being our second vechicle we have purchased ...

jbagge

Mar 18, 2011

Sales representative was professional and knowledgeable. He worked with me to get the best price possible. Great selection of vehicles to choose from and the sales rep was extremely helpful. I have dealt with many different dealerships over the years and this by far is the best.

tiddbert

Mar 13, 2011

We have owned Toyotas for years. We went to our local Toyota dealer to see what was available when we were ready to change from our minivan to a car. I wasn't very happy with the salesman and his approach. I decided to drive a little further since I knew I wanted a Toyota. What a difference! From the moment we entered the salesman was informative and helpful but not pushy at all! We could not have been more thrilled with the amount they gave us for our trade in. I love my new car! And I am more than happy to drive a little further to have my car serviced at Toyota of Keene. I could not imagine a reason to buy a car from anyone else!!

rhertneky

Mar 10, 2011

I highly recommend Jaime Rios - he was informative, responsive, personable, listened well, followed up quickly, and made the purchasing of a new-to-me car as enjoyable and painless as possible. The reason all the scores above are not 5 does not reflect on him. We needed to reach him by phone to ask a title related question and were passed around the phone system and no one else was available to help us.We have been clients of Fenton for years and will continue. There is no reason to go elsewhere for sales or service.

Valentine101169

Mar 9, 2011

Hello Scott, Just wanted to get back with you on my car purchase! David Cox helped me a lot getting my paperwork/financial data in order online which helped me, so I didn't have to take time out of work. Jaime ended up being my sales rep and did a fantastic job identifying my car needs and financing needs and was able to direct me in the right direction on each. He made sure he helped me through the whole process from beginning to end and helped me find an insurance company to help me as well. He also followed up with me after I took the car to be sure I was happy with my purchase. Steve Hill did an amazing job getting me financed with a very low interest rate, which took a lot of work on his part because I have a low credit score. He made many extra phone calls; which he didn't have to do in order to be able to offer me the best financing package he could. I never felt like I would be turned down until all options had been explored. He too, followed up with a call to me to make sure I was happy with my purchase. The car was mint when I picked it up! Someone had worked extremely hard on making this car look brand new inside and out! I would highly recommend your company (and already have to several people) to purchase a car, because I was treated extremely well (spoiled!) and I am very happy with my car and still shocked from the superior customer service I received! Thanks so much for asking. Sandy

soxfan101

Mar 8, 2011

Toyota of Keene was such a breath of fresh air. Professional, friendly and not intimidating. It didn't feel like a "locker room" but still had an air of fun at the dealership. Jamie Rios was great to work with. He knew exactly what we were looking for and knew everything about our purchase. He didn't BS us about anything. Everything was factual and genuine including the price. I would deal with him again and have never had a better experience.

Dstone1

Mar 5, 2011

My car buying experience was great! No pressure from sales personnel following us around the vehicle lot. Extremly pleasant to deal with, the atmosphere very relaxed. I would recomend Toyota of Keene to my family and friends. We have had excellant experience with our previous 1999 Toyota Rav 4 which my son now has, with milage of 115,000+ and still runs like a charm. Thanks Ned for the great shopping experience!

PatB116

Mar 5, 2011

I found the sales staff at Keene Toyota to be informative and helpful. I was not pressured or rushed. I worked with Sales Consultant Jesse Wright and Finance Manager Steven Hill. Both of these gentelman were wonderful to work with. The entire sales staff at Keene are friendly and helpful (no pressure). I would highly recommend this dealership to family and friends.

yonnadoung

Mar 4, 2011

What a great experience.....I love my Prius!From the minute I walked into Toyota of Keene, I felt comfortable and relaxed. Joel was pleasant without being pushy. I was honest with Joel that I had already been to another dealership that day and had some hard numbers to compare. Joel was very confident without being arrogant. What a refreshing way to buy a car.I got exactly the car I was looking for (with a few more perks than I expected) and got $1400 more than I was quoted at the first dealership. Since this is my second Prius, there wasn't alot of "selling" that had to happen. As an eager and educated consumer, I felt valued and respected by the team at Toyota of Keene. Nicely done.......Keep up the great work!

anderson19731

Mar 2, 2011

Service at Toyota/Volvo of Keene is always top notch. The service advisors are always friendly and quick to help out, they break down things so the average non car guy understands it. They understand we are all feeling the economic pinch and prioritize repairs on a needs basis for me.

bensabio

Mar 2, 2011

The dealership as a whole is a friendly and relaxed place to shop for a car. I think the fact that Toyota products sell themselves helps the staff to be confident, relaxed and not pushy about anything at all. Ned Lester is a very low-key, friendly, intelligent, personable guy to work with, and is the opposite of the "car salesman" stereotype. (That's a good thing, Ned!) In 2009 I thought I might trade in my '06 Prius for a new one, and I spent hours with Ned discussing this possibility, only to pull out of the deal at the last minute. I felt a little guilty about that, but Ned was completely understanding about my sudden change of mind. So when the time came to get serious about getting a new Prius last June, I had no hesitation to go back to Ned, and was delighted with the outcome: a brand new 2010 Prius with lots of features, right on the lot to drive home, and leasing it for an affordable monthly cost. It soon took me across the continent to California, and will take me back to NH soon. And I get over 60 mpg on these freeways!! I recommend Prius, Keene Toyota, and Ned Lester to anyone who wants a great car, a great dealership, and a great salesman!Ben Wise

harleyakees

Mar 2, 2011

Thank you to all the guys at Toyota of Keene. I drove all the way from Dublin NH...and it was worth the 40 minute drive. I met with Jesse who was friendly and helpful, very knowledgeable about Toyota's and helped us make a selection that we absolutely love.We then met the Manager named Scott Webber, who helped seal the deal with a very good price and made us feel completely comfortable with the "negotiations". All I can say is thank you to your entire staff for making a usually painful experience into a pleasure. We have complete confidence in doing business with you guys, and will be back for another car this spring for our daughter. Thank you again guys A+

tacolover

Mar 2, 2011

Recent purchase at Toyota of Keene was a great experience, and I would recommend them to anyone. Dealt with Mike Downes and manager Scott Webber. Made a bit of a trip looking for the right used Tacoma, well worth the drive. Very very happy with pricing and the whole process there, no nonsense with these guys!

rojtum

Feb 26, 2011

Good guys do exist. Even better, good auto salespeople exist. Right here at Toyota of Keene. Prior to my visit to this dealership, I had had very bad experiences with different Toyota groups near my home in Manchester, NH. I had all but given up buying a Toyota. Then, a friend encouraged me to try Keene. I must say that I was NOT enthusiastic. Having been treated so poorly by the dealerships near my home, I did not want to travel almost two hours to receive more bad treatment from another Toyota dealer.The other groups had done bait-and-switches, low-balled my trade-in, high-balled their new car or did quick fancy math with fees and other figures.I knew how much my trade-in was worth. I knew how much I could pay. I knew I was being fair. My friend told me that Toyota of Keene was different.I began with an email conversation with Stacy Curtis the customer advocate at Toyota of Keene. I explained my hesitation to her and told her of my other experiences.Stacy assured me that this would not happen with Toyota of Keene. She set me up to deal directly with the Sales Manager, Scott Webber.From the very moment I walked into the door, I felt I was in a different environment. Folks were friendly. Genuinely friendly. You could tell they liked working with one another.I was offered pizza and something to drink.Almost every single salesman came by to say hello.I did NOT feel that I was about to be had.No fake smiles. No fast math. Nobody playing shell games.Just good, honest folks who knew their product and who were genuinely happy to help.When I walked into the salesroom in Keene, Scott Webber came right over and shook my hand. Told me that he had heard of my previous encounters. Promised my Keene visit would be good.And boy was it!Scott introduced me to my salesman Joel Robinson.Joel began the process of taking my data, looking at my trade-in and discussing the Prius that I wanted to purchase.He already knew my figures.But he had to check my trade-in.He returned. Said everything looked good. We were ready to close.Off we went to the finance manager Steve Hill.Steve was not pushy. He was thorough and honest. He did not try to sell me anything I did not want. He explained all of my options and immediately agreed with my decision. In fact, I changed my decision about warranties in mid-stream. Steve was patient and understanding even then. And, like the others, obviously liked working at Toyota of Keene.This part was done in about 5 minutes.What?!So easy? So quick?!Honestly, I kept being ready for the other shoe to drop. For them to begin spinning numbers. Or telling me that while my trade-in was excellent it just wasn't really that excellent. Or that they just couldn't meet the price of the new car that I wanted. Or that they couldn't get me the car that I wanted, but for just $5,000 more I could get another car.All of those excuses I had already heard over and over.My tummy was in a knot as I readied myself for yet another bad Toyota moment.But.It. Just. Did. Not. Happen.We completed ALL of the paperwork. Done.Then, Joel took me outside to go over any questions I still might have about the new Prius.My new license plates were already on my car. They even put a taped coating on the temporary plates as it is winter and without protection the paper plates would have been destroyed by snow and salt and slush in just a brief time.My old plates from my trade-in were placed in the back of the new car. Everything was all set to go.Joel, then, showed me several new accessories that my new car had.He told me to call him whenever I had a question. Or email him. Whichever worked for me.It was so wonderfully easy.As it should be. Everywhere.I walked in the door at 1 PM. I left around 3 PM.Very happy!I will never buy from anyone but Toyota of Keene. Ever. Go there. Be happy, too!

pamelajstclair

Feb 25, 2011

The employees at Toyota of Keene made buying a car fun. They were friendly and honest and I have already recommended them to several friends. It was worth the 7+ hours driving time that day to work with this dealership! I will certainly consider them again in the future!

ank322

Feb 23, 2011

I would reccomend this dealership to friends and family because the staff was very knowledgeable and friendly. Also, they did not make me feel pressured at any time to make any decisions I was not ready to make. They listened to what I was looking for in a vehicle and what my needs were and they helped make all my wishes come true.

danielletaylor10

Feb 7, 2011

Jaime was incredibly professional, knowledgeable, helpful, polite, and wonderful to work with. He answered all of our questions promptly and thoroughly, treated us with respect, accommodated our schedules, and worked around our children. He also seemed very knowledgeable about the product, its history and the car sales world in general. He had an in-depth knowledge of the vehicle we were buying and all of its aspects. We were confident that we were getting factual and helpful information from him at every point and trusted his integrity immediately. He went above and beyond what we expected and we will certainly call on him again when we are in the market for another vehicle. I believe we got a great deal on a great car from a great salesman!

dmannai

Feb 7, 2011

Excellent customer service by both Toyota of Keene and Jaime Rios- I have been exclusively using this dealership and Jaime since 2002. It's the only place I will go. The customer relationship doesn't end when I drive off the lot with my new vehicle- it is just the beginning! This is why I rate this dealership and employee as great!

fraunie

Feb 7, 2011

No pressure to buy or look at something I was not interested in, knowledgeable about the car I was looking at, friendly, got involved with me in talk beyond just selling me a car. Followed up to make sure everything was going ok and if i had any questions now that I have had the car for a bit.

strombley

Feb 7, 2011

This is my fourth lease with Toyota so I am very familiar with their performance and value. I have always been happy with Toyotas and in addition to exception sales person I had, the service at the dealership is outstanding as well. Thank you. Stacey Trombley

k.zolnoski

Feb 6, 2011

To whom this may concern,My father did a lot of shopping over emails for me with dealerships, he found a answer we were looking for on the new 2011 Rav4 Limited. We both were very pleased with the friendliness and the honesty of David Cox and Michael Downs. We were very pleased with the length of time it took and that we were not hassled. It was one of the best experiences we have ever had at a car dealership! My father owns a Toyota Tacoma and will be going there to deal with those 2 gettlemen when he is ready to trade his truck in for a new one! I got everything I was looking for and a new beautiful 2011 Rav4! I truly love this car! Thanks for everything! Kelly Chickering

MyReview123

Jan 31, 2011

Why am I not suprised that Toyota of Keene has a "5" rating?? This is a staight shooter dealership!! I NEVER feel dooped when I shop for a car there. I took my mother shopping here because of my past experiences with this dealership. She had a bad experience the day before with another dealer and I knew I could trust Toyota of Keene to treat us with the respect, kindness and honesty I have always received in the past and grew to trust in. A two thumbs up AGAIN for Toyota of Keene! And if I had more thumbs, they'd have those too! :) Thank you to Mike for all your help today. My mother loves her new Camry. And I am happy for her and feel good that I stirred her in the right direction.

Deepoparts

Jan 18, 2011

Id like to give a big thumbs up to Michael Wells and Toyota of Keene for being both customer friendly and enjoyable to work with. I first visited the dealership and met Michael six months ago when my son was looking for a used car. We didnt purchase from the dealership at that time, but Michael Wells was so great to work with that I asked for his business card and said Id be back in touch when I was ready to trade in my Toyota RAV4. I called him last week to let him know I was starting to do my homework and poke around dealerships in the state where I live (Massachusetts). And that's what I did until I traded in my 99 RAV4 for a new 11 RAV4 at Toyota of Keene last night. If you want a salesperson who is very likeable, honest, down to earth, and willing to work with you, then dont waste time drive straight to Toyota of Keene and ask for Michael Wells. And while youre there, youll meet a great number of others at the dealership who will greet you with a smile and a nod. Matter of fact, theirs was the only dealership I visited that made me feel like a valued customer long before I signed the paperwork. Im looking forward to a very long and happy partnership with the folks up in Keene.

nemo51005

Jan 13, 2011

I gave a high rating for a few different reasons. There was never any pressure to buy anything, I found a 2010 on line and corresponded with David Cox about it and thats what initially got me to Keene Toyota. Once there everybody seemed really laidback, in a good way, not in a way they didn't want to help. Shaun Waters and Stephen Hill are two of the best people I,ve ever crossed paths with in car dealership, they were both very polite, they both talked at me, not down to me or at anytime did they give me the feeling I wasn't getting the best deal possilble. I will be going to Keene Toyota for many many years to come. Thankyou Shaun, Stephen, and David, for all your hard work at getting me in this completely awesome 2011 Tacoma. Mike Gray

jessstout

Jan 10, 2011

Comfortable, friendly atmosphere that did not feel pushy or dishonest. Patient, fair, and reasonable with a focus on customer satisfaction. Quality selection of cars. We are very pleased with our new (used) vehicle so far. We would recommend this dealership.

mfagely2678

Jan 10, 2011

We had a special circumstance, the car we were trading in wasn't 100% but I walked in the door, met the first salesman I saw, told him what I want/needed and with just a few phone calls, the dealership had me out of my bad situation into a better one. I loved dealing with Michael, who called me 3 times on his day off so we could get the deal through, he was easy to talk to and didn't beat around the bush. Buying a car is up there with going to the dentist for me but dealing with Michael and Toyota of Keene made it SO easy. I'll be back for sure.

amahoney

Jan 9, 2011

We did not plan to make a commitment right away, and were going to go to at least one other dealer, but we were very happy with the cars we saw (both used and new), and with the salesman. Several family members own Toyota's and are happy with them, including 2 who own RAV4's.

krsber

Jan 9, 2011

We had previously bought a Sienna van from this dealership. I walked in not knowing any of the sales people and Ned Lester is who helped us. With Ned's assistance we got very helpful advice on what was available and what met ours needs. The purchase of the van went very smoothly and in the year and a half since owning it we have had service and repairs done and everyone we have dealt with were efficient and professional as well. As a result of our satisfacton previously we contacted Ned and told him of our current vehicle needs and once again we are driving away with a good feeling that we made the best possible deal and purchase that we could have. We never even considered going somewhere else. We try to be loyal customers when we are treated right and the feeling we have gotten from this dealership is that they value their customers and want them to come back.

MikeNee

Jan 5, 2011

I dread dealing with most car salespeople, they only care about making the sale. Mr. Rios was different, he concerned himself with what my family needed. I take a long time whenever making a large purchase. Jaime answered all my questions and was patient and did not apply pressure. He will be a strong factor in favor of my purchasing another vehicle from Toyota/Volvo of keene.I do miss Frank in service, what happened? I just spent over 500 dollars for a service which was mostly a visual inspection (high priced) and no car wash. We make the long drive to Keene for the extra touches, we will reconsider where we go, no sense making the drive if the service is the same as the closer dealership.

pfrank

Jan 3, 2011

My husband and I have purchased new vehicles, (many) used vehicles and have had all vehicles serviced at this dealership. We have always received wonderful customer service and have much confidence in the repair work done on our vehicles. Jaime Rios has been our sales contact at Toyota of Keene for many, many years...he is an outstanding individual...honest, trustworthy, friendly and extremely knowledgeable about the entire line of Toyota and Volvo products. We TRUST Jaime....which is not always a word we associate with many involved in the automobile sales industry (sorry!). I even brought my daughter-in-law (age 25) down to Keene from Portland, Maine to purchase a new Corolla ONLY FROM JAIME...no one else could offer her the integrity and honesty that she needed in making her FIRST-EVER vehicle purchase. And Jaime did not let us (or her) down....he took her step-by-step through the entire process, explained everything about the paperwork, then answered all her questions relative to the nuances of her brand new car! It was so exciting for her! She will return in a few years to see Jaime when she returns to the auto market once again.

kaloescher

Dec 30, 2010

This is the second new Toyota we have baught from Toyota of Keene and we will be back in the future. Both times we have dealt with Jamie Rios and have had nothing but a great experience. I would highly recommend Toyota of Keene and I definately recommend Jamie Rios in sales any day.

atburg

Dec 28, 2010

My family was looking for an suv with as little wear as possible. A car that would last us a long time and work well with our big family trips every year. Randy made the search quick, to the point and very friendly. I would recommend this sales men and the dealership to anyone. I already have to a few friends.

IanStarkey

Dec 26, 2010

The expierence was great. I am in North Carolina and looked at the websites for stock and prices. The mulitple pictures of the car were very informative and a great help. When I contacted Ned Lester about the car he was extremley helpful and took the time to examine the car. He offered more pictures and to answer any questions I may have had. He test drove the car and explained all the prior service work that the dealership had performed. The price was great for the vehicle and along with the sales customer service was a deciding factor in purchase from this dealership. The car was delivered quickly and all the paper was smooth and hassle free. Considering this was an out of state sale with out of state financing through my bank down here the paperwork side was smooth and the dealership was quick with all the needed paperwork for the bank. I am more than pleased with Ned Lester as a sales person and the dealership as a whole.

clearey

Dec 21, 2010

I will definitely continue buying my cars here from Jaime. I feel like I get a fair deal and appreciate the service. I do not like buying cars because I am worried I will get taken advantage of, and I do not feel that way with Jaime. They even have a Lego table in the showroom for the kids! The service waiting area is very nice, and free car wash coupons are a plus.

kerry.carlisle

Dec 21, 2010

First, I have been a customer at Keene Toyota Volvo for many years, and I continue to be a loyal and very happy customer! I recently worked with Joel Robinson and traded in my Lexus SUV (which I had also purchased at this dealership) for a new Landcruiser. Joel was extremely friendly, helpful, and answered all of my questions right away. If there was something he was not sure about, he would clearly find out then give me the information. He was friendly without being pushy - always very courteous and "gentleman-like" - always genuine. Joel also has a deep understanding of Toyota vehicles and is ready to help without overwhelming. He makes sure all details are taken care of, such as removing the plate for my tow hitch, getting my DVD player up and running, helping me with the Blue Tooth (he actually set it up with my phone), getting my license plates off my old vehicle, and much more. I would highly recommend both Joel and Toyota Volvo to anyone, any time. I also have worked with the service department over the years and they are wonderful. They always work hard to make sure I get appointments at my convenience (which is not always the same as theirs). They are great at explaining all the work that needs to be done and letting me know the costs before doing the work. They are friendly, and also have made a great environment for their customers while they wait for the work to be completed. I have been in a business highly dependent on customer service (high end products) and there are very few businesses that I feel truly meet the bar in this capacity. Toyota continues to impress me by how well they know - and practice - supreme customer service. Thank you! Kerry Carlisle 603-847-3286

chadb280

Dec 20, 2010

I've been doing business with Toyota Volvo of Keene for about 7 years now and have always received great service at great prices. The other reviewers here commenting on the lack of pressure and typical car-salesman-like behavior are absolutely right -- The sales staff is great. I'd recommend this dealership to anyone in the New England area looking for a new or used auto.

Chipstah

Dec 20, 2010

Very positive experience buying my new Tacoma at Keene Toyota -- much different than so many other dealers -- no pressure, quick, helpful and easy transaction at a great price that met my needs to a "T". I highly recommended this dealer and in particular, my salesperson Jaime Rios -- he'll treat you right and do everything possible to accommodate you without any of the "typical" dealer sales pressure and shenanigans.

dan9717

Dec 20, 2010

I have leased from Toyota of Keene before and found them to be very good. My experience this time (2010) was just as good. Shawn Waters was my salesman. He found exactly what I was looking for at the right price. Shawn found my RAV and had it ready for delivery very quickly. I would recommend this delership as a whole and Shawn Waters in particular to anyone looking for a vehical.

lagerberg123

Dec 20, 2010

I had a wonderful experience with Toyota of Keene and my salesperson, Shawn Waters. From beginning to end, I felt incredibly important and that all of my needs would be met. Shawn knew exactly what I was looking for and got me exactly that. My 2011 4runner is amazing. I couldnt ask for a better vehicle. I would definitely recommend Shawn to anyone looking for a new or used vehicle. He is definitely knowledgeable of the product and knows what he is doing and makes you, as the customer, feel comfortable throughout the transaction.

zoldak9004

Dec 19, 2010

Our experience with Toyota of Keene and Shawn Waters was nothing short of superb! This was not our first choice of dealerships, we went to the "come on down" store, figuring that we could get the best price around along with an easy sales experience. Were we ever wrong! The same old sales bologna, waiting for people to come to you, and bouncing back and forth from the manager. A complete waste of time. We then decided to give Toyota of Keene a shot, an could not be happier with the way we were treated by the sales staff. This was not what I as a consumer was used to when "haggling" the price of a vehicle. These guys were really easy to deal with, kept everything simple and honest, and most importantly treated us, the consumer, with respect and dignity. I will be a repeat customer and have given this dealership the best kind of advertising possible- word of mouth. Thanks again Shawn!

blfreedman

Dec 18, 2010

We have purchased our last 4 Volvos from Jaime Rios at Toyota Volvo of Keene. We have referred 2 other customers to Jaime who each bought a Toyota. Jaime is quintessentially professional, knowledgeable and personable. He and the dealership are quite simply the best in the area and we would not buy our cars from anyone else!

jww3

Dec 18, 2010

I have previously bought a vehicle with Jamie. He was very informative and helped me decide on what was most important to me in purchase. He was very low key, unlike other high pressure salesmen I dealt with at other dealerships. Did a great job getting the car ready to drive off the lot.

mtarbell07

Dec 18, 2010

This was my first time buying a car from a dealership and I was planning on sales people trying to screw me over. But I walked in and everyone was very friendly from the start. Jaime Rios was very helpful in answering all my questions and helping me find the car I wanted. I test drove the car on monday afternoon and Tuesday night I was driving it home. Everyone was very helpful in getting the paperwork done and even staying late to help me purchase my corolla. I would definately go back to this dealership in the future.

mcgettigan

Dec 17, 2010

WE were looking for a new car,( only the third new one in 58 years !) and what you had was perfect for us. You were very helpful in every way. ( Sorry for not replying sooner, as we were away. The car's "maiden voyage" to Martha's Vineyard. )We are enjoying driving this Matrix, both for comfort and ease.

Ned Whittington

Dec 9, 2010

I may not be a typical customer as I knew what I wanted, and we concluded our deal on my first visit to the dealership which had been arranged by phone and internet. But Toyota of Keene/Jaime's service (also the internet salesman, David Cox) was exemplary, including the following:- David returned my call within ten minutes of my e-mail querie, and had me an actual MSRP on the vehicle I spec'd to him within another ten minutes.- They got the vehicle I wanted moved from another location.- Jaime was courteous, helpful, sophisticated and professional in answering my questions.- Jaine followed up on my additional requests, such as spec'g winter tires.- Jaime's familiarization tour was fabulous.- They assessed my trade-in quickly and (I thought) fairly- They gave me a fair deal on the purchase, I thought, without gamesmanship.- They processed the transaction quickly.- Jaime followed up with me on additional questions, post-purchase.

electra23

May 13, 2010

I put in an online request for a used Toyota Sienna XLE. David contacted me immediately with exactly what I was looking for. We negotiated a price over the next week (a very low price) via e-mail and phone. He answered every question I had openly and honestly. When I went to the dealership to do a test drive and check out the vehicle everything was EXACTLY what I expected and they didn't try to up the price or add any extras. The sale was quick, easy and VERY convenient! I got the BEST price I have seen on a Sienna and I LOVE my van! Absolutely no buyers remorse! I recommend Toyota of Keene to everyone I meet!

lilmc4055

Mar 2, 2009

To the owner of Toyota / Volvo of Keene, My wife and I would like to express to you the positive experience that we had last week at your dealership, and especially with your salesman, Mike Wells. No other dealership that we contacted the week prior to our actual visit via the internet could compare to how quickly Mike got back to us, and with the information he provided. Yet when we got to your dealership, we felt no pressure to buy, etc. It has to rate as one of the most enjoyable car buying experiences we have enjoyed, and we will not hesitate to let our friends know about your dealership and the service we received. Thank you to both you and Mike once again.Sincerely, Mike Castellano

mikecastellano

Mar 2, 2009

We have just purchased a new Toyota Avalon from Toyota / Volvo of Keene. We wish to say that it was in a total a most pleasant and enjoyable expierence. I would say to any potential customer visiting Toyota of Keene to expect a different kind of automobile shopping expierence. We have visited many dealers and they all pale in comparison to Toyota of Keene. Simple, no pressure, no bait and switch, no salesman meeting you in the parking lot as soon as you got out of the car, no hidden charges, no false claims. We saw it as they are telling you like it is.The Castellano Family