Used Cars for Sale at Toyota of Manhattan in New York, NY

Yadi2

Sep 25, 2016

This dealernship is amazing. The people are amiable. I had such an amazing time while there. I'm in love with my car. Their service is GREAT!!

review

Sep 24, 2016

The first salesman I dealt with was unprofessional and made no effort to make the sale. Kevin stepped in and made the process easy and pleasant.

Nube Campoverde

Sep 22, 2016

atencion muy cordiial y profecional la que hemos resibido el dia que nos atendio el Sr. Franklin Beco en Toyota of Manhattan, de lo cual estamos muy agradecidos.Les recomindo a futuros clientes como el mejor Dealer.

Angie

Sep 12, 2016

Vine con mi esposo a la Toyota of manhattan a comprar un vehiculo, me atendio el sr.Franklin beco y me dio una excenlente atencion.es el mejor vendedor amable,simpatico.yo lo recomiendo por su excenlente trato .

Yury el tatoooooo

Sep 12, 2016

Escuche en la Mega sobre toyota Manhattan y vine y Yancarlos me recomendo a franklin Beco, una persona k lucho y busco todo lo medio y se preocupo para k yo salga montado y asi fue , sali montado en una highlinder 2011 , nitida , por eso es k toyota Manhattan con personas como Beco seguira siempre pa lante. Gracias toyota y a ti Beco por haber hecho un sueno realidad a mi y mi familia dios los bendiga . A ti franklin Beco en especial y a la Toyota Manhattan .

Djomegaled

Aug 28, 2016

Franklin was a very kind person and helped me a lot to decide about my first car. I really appreciate his helps and thanks him for everything.

Michelle

Aug 22, 2016

My husband and me were should to buy a new car. We went to Toyota Manhattan and Franklin Beco was very pacient we us and he found the best deal to us I am very happy!!!!

Edgarbrito59

Aug 21, 2016

Gracias por el trato preferencial en la compra de Camrry gracias por ayudarme y asesorarme en el financiamiento lo recomiendo el mejor palante hermanoEdgar brito

Jrod

Aug 21, 2016

Franklin knew exactly what I wanted he took his time to explain it to me what my options were. I would recommend him to anyone

Soco45

Aug 20, 2016

I had an amazing experience,wish every place i go the attention and service provided would be as amazing as it has been with him. Very grateful to have met someone as helpful as he has been, this is not the first business we done together and it would definitely not be the last. Thanks for the experience and for all your efforts. It was definitely a pleasure.

VeBa24

Aug 20, 2016

I had an amazing experience due to all his hard work and dedication. Mr. Franklin Beco he was a great help and he knows his work and I hope there's more people like him. Venecia Velez

arhernandez84

Aug 18, 2016

Hello everyone, I hope this review helps you to take the next step in your life. Franklyn Beco and Kevin are amazing. They helped me a lot and it was really unbelieveable what they had done for me. I had a RAV4 almost ending my lease in contract. I wanted to get a white new highlander which is more expensive than my RAV4. So, Franklyn was able to get the white highlander 2016 for 8 passenger for me, on top of that he lowered my monthly payments compared to the RAV4 and if you think that wasn't enough help. He also helped me to get a new insurance company for my new highlander with a juice discount of $100 a month compared with the insurance payments on the RAV4. He is a nice person, with a creative way of doing business. Tell him what you want and what you can afford, and he will do the best on his capabilities to help you get the right car. Better car, lower payments on insurance and in the car too. Awesome Franklyn!!!

quisqueyano

Aug 8, 2016

Franklin Beco muy buena persona y un excelente vendedor me dio un trato muy familiar y yo lo recomiendo por su experiencia en su negocio Gracias Franklin por tu ayuda tengo mi Toyota highlander

Reviewer_JA

Aug 4, 2016

I agreed to purchase a car, but then I asked them to give me copies of the documents I signed and they refused. They said they would supply later.They were supposed to deliver the car the next day. When I realized that I was cheated on the deal I looked to cancel, and since the car had not been delivered I cancelled-- they said no problem. Yet they continued to bill me its been over 1 month they have not issued a refund and even registered the sale with NYS DMV.They cheat people (they didnt provide me with any documents when I left, no receipt, no breakdown of services and prices (which is why I got overbilled and cancelled). Then they misled me that the sale was cancelled, and in fact they on the books still have the sale, continue to bill me and registered the sale with DMV.This is a dirty bunch. Fee l free to contact me if you need any advice.I would avoid this dealership.

Patrick G

Aug 1, 2016

If you enjoy watching scammers at work then it is totally worth a visit. -Price for that vehicle? - Franklin writes down: X. X+Y with tax and paperwork. - I can pay Z- sorry my boss Kevin said it has to be X. -you, 2 days later: Ok, I am buying. -Ok, please check for X*1.1. -Nope, you said it was X. -We did? Ah, Franklin was wrong. Have you driven the car? Totally worth X*1.1. - No, we agreed on X. The boss of the joint Kevin said it was X. - we can't honor that. - we agreed on X- Such a great car, I can't sell for X, I am selling for X*1.1. You are getting a great deal.- xxx- Please watch the language, I am trying to fix a misunderstanding here. -Goodbye

Hrod517

Jul 23, 2016

Franklin is an excellent human being with a great heart and with great knowledge for cars. He's an expert salesman . So kind and always willing to help and answer any questions on whatever you need even After purchasing. Thank you so much Franklin !

Sbenoit00

Jul 22, 2016

Everything was good, he explained everthing so i was able to understand very polite and perfesional, will recommend and if i were to buy any other car i would definitly come here.

Dp2345

Jul 20, 2016

Franklyn is a true professional, he takes his time to make sure you get the car you want . He never pushes you or puts pressure . Before you know it you are leaving with your car .

Mom8134

Jul 18, 2016

I have no complaints of their services. Frank Become is a great Salese person, very articulate and friendly. The Toyota care services are excellent. Professional and caring staff.

Elvintoyota

Jul 9, 2016

Everything was good, he explained everthing so i was able to understand very polite and perfesional, will recommend and if i were to buy any other car i would definitly come here.

AlbertoMosquea

Jul 5, 2016

Yo fui donde franklin beco a toyota of Manhattan y le dije Franklin yo quiero una highlander 2016 y ahora ando montado en mi highlander gracias al mejor vendedor de esta ciudad Franklin Beco. Yo le recomiendo que vaya a toyota of Manhattan que ellos si le vam a consiguir El vehiculo que usted este interesado. Cream que ellos cumplen lo que prometen. Gracias a Franklin beco.

OlgaP

Jun 30, 2016

Franklin is a good person who really gets to know his customers. I've worked with him about 3 times and each time he's been helpful. I never felt pressured and always felt I was in good hands. If I ever had questions he was always available. He really takes the time to work with you to see what best. I highly recommend him, I feel like I've found a friend.

baronringler

Jun 16, 2016

They have done nothing but screw around with me since I drove the car away. Forget the three hour wait for the finance office, the fact they still owe me a second key, or anything else. I over-looked those things, Now, my plates have been expired for a week and NO ONE seems to want resolve it as no one is returning my calls or texts. Price was great. Service is just short of horrendous, and approaching criminal with this plate situation.

dlbullock423

Jun 7, 2016

It all began in March 2016. Franklin never once suggested anything that would not benefit me in trading my vehicle. I was always treated with superb customer service.

evolution171

Jun 7, 2016

Franklin ensures you have the best possible and comfortable experience so you can sit there relaxed and make your choices. He goes the extra mile to make something happen whether its a lease or a purchase and more importantly lays it out for you....

dduran66

Jun 5, 2016

I really don't know where to start. My first experience with this dealership was pretty good. I'd have to be honest and say it was excellent when I first leased a vehicle there. After that it went south. A word of unsolicited advice...Never ever tell a dealership and it's salespeople your info such as how much you'd like your monthly payments to be or your budget. Walk in there as educated as possible and see what offers they have. Start your negotiations based on that. It'll also give you insight on there level of honesty. After 31 months I went back to the dealer to see what offers they had for a returning customer. At the time my 2013 Toyota Venza XLE, fully loaded, panoramic roof, gps, heated seats, etc, had 9,500 miles. The value of the car when I signed the contract was 37,500. I put down 4,800 and the payments where 374 a month. Franklin Beco didn't know this. He said the best deal he could get me was to put down 6,500. The payments would've been 605 on a car wth a MSRP of 2,000 more than my Venza. If you know about leasing you'd know that this not only was an insult but showed a high level of dishonesty. After trying to negotiate several deals I was told that this was the best that could be done. F.Y.I I have a top tier credit score. I will not right about the condition that my car was returned during servicing but it wasn't good. After deciding not to go back and just return the car I called the dealership and ask what the process to return was. I made an appointment and when I arrived I waited three hours until the lease manager finally came to speak with me and said they couldn't receive the car because they don't take returns on Saturdays. He refused to help. During my time all he did was walk around the dealership chit chat and step outside several times to smoke. He obviously wasn't conducting any business to make me wait. I wish I had the energy to right more but the bottom line is I will never buy or lease from Toyota again.

Ellen

Jun 4, 2016

Franklin wil take great care of you. He helped me get my third RAV4 and I couldn't be happier with the service. He even tracked down the exact color I wanted. If I wasn't so picky about the color I would have easily been done with the entire process in one day, he was so efficient. He is the most sincere salesperson you will ever work with. Franklin is just awesome, go see him for your next Toyota.

Jb9115

Jun 2, 2016

Franklin is absolutely the best salesman there is. From the moment I arrived till I left and ever since then he's always been kind, helpful, always on point!He is definitely my to go guy!!

Mildred25

May 15, 2016

Amazing and great experience at this dealer ship ..Franklin beco the best sales representative,as soon at you walk in to the dealer they make feel comfortable ..great customer services work out the best deal ..make sure u get what you are looking for..and very Honest person.

Jennifersarria

May 7, 2016

I loved his service, knowledge on the features of each car, positive energy and disposition. Sending everyone to him!Always available since the beggining, phone and in person. Very satisfied

Mila0327

May 4, 2016

This was a very good experience, excellent seller FRANK BECO does everything in his hand tto give the opportunity to obtain the car of your dreams!!! Thank you Frank and Toyotaofmanhattan!!!!

ClaraRomero

Apr 26, 2016

Kranklin, has been the only sale person that I felt that was been honest and most of all listened to me about what I wanted/needed in getting a vehicle and did stayed within my budget. I never got that from any dealership or sale person in my years of buying or leasing a vehicle. Frankness and true listening skills, have no price and for that I trust and fully recommend Franklin when purchasing a vehicle. His service is to the top, no doubt about it.

Alegil

Apr 24, 2016

I purchase a used car at this dealership, had the worst experience and was of time ever, they were not able to get my registration and plate within the transit time, still don't have them 6 weeks after. They also promessed to change parts on the car, they did not call back for give me an appointment yet! I have been calling them about 30 time in the last 3 weeks, they never called back when I left a message, because you have to leave a message they are almost never available. Then I had to drive over there! Wasted my time again! No solution, but they are sorry, that easy to say I bought this car and cannot drive it , what a waste of money

Kimberly

Apr 19, 2016

Franklin Beco was amazing. He Did everything in his power to make sure we left happy and extremely satisfied with our purchase. He was kind, friendly, attentive and he listened to our wants and needs. Thanks to him, we have an amazing new car. We couldn't be happier!

DealerRater718

Apr 18, 2016

Extremely disappointed and will never come back to any Toyota dealership. I really wanted to believe the work was going to be good after the mechanic personally went through all the repairs with me, which amounted to around $1100. However both the mechanic and the repairs salesman claimed the mechanic had tried to fix the key fob but that it wouldn't be able to be programmed and I needed to come back to test and probably replace the fob receiver (+$350 - $500 parts with labor). I had to leave so I instead took it to a local repair shop the next day and they programmed it in front of me in less than 5 minutes. This means the mechanic knew and lied to my face in order to get me to buy another costly part and/or get another 1-2 hours of labor OR they never tried to fix it and charged me anyways for "testing" it. Either way this called into question ALL of the work that was done to my car, whether honest or not. Terrible way to do business and I will be filing a complaint and disputing the charge. At this point there is no way to tell if the dealership did any or all the work they claimed to. All because they lied about one service they could have done in 5 minutes. It's truly a shame. A little dishonesty causes everything to fall apart.

hodge.2016

Apr 17, 2016

Franklin was an expert in helping with my first car purchase. I walked in with a metrocard, left with a 2016 Rav4! Loved his friendliness and comfort within the store.

Alfredo

Apr 15, 2016

Franklin Beco was great help in assisting me on getting a great deal for my new purchase, he managed to offer a great trade in value for my previous Toyota and I was able to drive out happily in a new 2016 Corolla.Thank you Franklin for your assistance and your continued support.

Gurena

Apr 15, 2016

Franklin Becco provides you with great service and is honest. When thinking of getting a car go to Toyota of Manhattan and ask for Franklin. You won't regret it!

Mildred25

Apr 13, 2016

Excellent services I will recommend it to anyone very good customer services..great esperince very well taking care ..I did get the car that one with the help and the services thy o revived

Bathiesamb

Apr 4, 2016

Toyota of Manhattan helped me upgrade my vehicle and gave me a great price. Plus my sales person Franklin Beco helped me a lot by finding me a great car at a great price and he is cares about his customers.

Philly

Mar 30, 2016

I would recommend anyone in the market of buying a car to visit Toyota of Manhattan and ask for Franklin Beco. With Franklin you receive friendly and stress free coustomer service. The whole staff work as a team to give you the best deal that suits your needs not just for the franchise. I'm saw glad I stopped in. I was returning home to Philadelphia after visiting my family for Easter when I notice the Toyota sale event sign.... Now I'm driving my new car. Toyota of Manhattan "Hassel free zone":) Thanks Franklin and all the team. Hi Richard

Michael Learmonth

Mar 27, 2016

Car buying can be a stressful, but I had great experience with Franklin Beco. He worked with my budget and I came away feeling like a got the best possible deal. He was up-front and transparent about the process and the costs. There were no surprises. Franklin wants to sell you a car, for sure, but more importantly he wants to earn a customer for life. You can tell he works hard for his customers -- and that's why he has so much repeat business. I would definitely come back and will certainly have my car serviced at Toyota of Manhattan.

Milton8

Mar 27, 2016

Franklin Beco did an excellent job by informing us about our purchase and giving us the best possible deal for our budget and family. I highly recommend that you come to him if leasing or purchasing from Toyota. Trustworthy and he delivered! A+

Christian Valle

Mar 24, 2016

I had the best experience buying my fourth car with Franklin beco at Toyota of Manhattan. Franklin is so funny and so helpful that he always looks for ways to get you the best deals. Every time I buy my car each experience is been greater. Thanks to Franklin Beco I feel comfortable with doing deals with him.

ElvisBurgos

Mar 21, 2016

My stay at the Toyota of Manhattan was a total success. Franklyn beck made me feel at home while I was over there. He's also very professional. The process was very quick. Thanks again frankly beco thanks for all your help. Can't forget to say he's very friendly and funny. Thanks again.

TT22

Mar 18, 2016

Hello, I am writing this review based on my personal experience at the Toyota Dealership of Manhattan. We bought our car, a Prius, 3 years ago. It should have been a very exciting time as I was just graduating from graduate school and just starting my new job. We went in with our existing Camry which we wanted to trade-in. At first the sales rep we dealt with seemed very nice and willing to work out a deal for our trade in for a used* prius, on the first floor (main floor). We finally came to an agreed price when he told us we needed to go upstairs to the financial department. That's when things got very very sketchy and just plain wrong (**note we should have just left). When we got upstairs to the "financial officer" everything changed including the price that we settled on and they even tried to make us pay for "extra" insurance that we did not want, need or agreed to downstairs. After much back and forth, we did not want to go through with the deal because it was not what we agreed to from the beginning, that is when the "finance officer" started to belittle us, calling us (my husband and I) names such as "low lives" and yelling in our faces (Please keep in mind my husband and I are both professionals with Master's degrees). As I cried in disbelief, a manager (of entire dealership-NOT the general manager, but the Boss of everyone) saw my sadness and frustration and offered to help. At the end of it, we decided to purchase the car with significantly less "extras" then the financial officer was trying to swindle on us. HOWEVER, years later I am still left feeling angry, sad, and like I was just plain swindled and tricked into buying a car for way over its value. So I write this review for anyone who is going to this dealership to please be aware of what can happen. Needless to say I will never be going back there, not even for service. People should not be treated like this man treated us, especially when we are credible customers.

Terrence361

Mar 11, 2016

Toyota of Manhattan helped me upgrade my vehicle and gave me a great price. Plus my sales person Franklin Beco helped me a lot by finding me a great car at a great price and he is cares about his customers.

Mamntuano2

Mar 9, 2016

My trip to the Toyota dealership was very nice my sell person was Franklin beco was very professional my stay in the dealership was fast all the paper work was done professional l recommend Franklin to my friends.

Yleana123

Mar 6, 2016

Franklyn Becco and Ray in finance are phenomenal, I have been doing business with them for over 10 years! I ha e refered all my friends to them because I Know that they will take care of them...these guys make sure that when you drive away with your new car they have taken care of all your concerns, from financial expectations to overall car performance. They are the type of people that take pride in what they do!!! They make your experience, by the time you leave not only you bought a car, but you have also established a new friendship!!!Those two people ROCK!!Excellent service!Congratulations to both!Yleana

niky

Mar 3, 2016

I had my heart set on getting a Hyundai Tuscon but my dad convinced me to visit his dealer Franklin from Toyota of Manhattan. After my dad had several issues with other dealers at Toyota, Franklin was the one who convinced him to give him a chance and made him a very happy car owner so, I decided to go in to see him the night before I was set to look at Tuscon's in New Jersey and I must say it was the best decision I ever made! He was the most honest car dealer I have ever met. I told him my budget and what my reasons were for buying a new car and he lead me thru every step of the way. He discussed all my options as far as financing and leasing were concerned, showed me many car options within my price range, was never pushy with getting me to make a decision, and even let me test drive a car! I fell in love with the Toyota Rav4 2016 which I ended up getting, and I am so IN LOVE with my new car! I owe the best car buying experience to Franklin!! I would without any hesitation recommend him to anyone I know who has plans on purchasing a knew vehicle. Franklin, thanks again for all your help!!!

Sweety

Mar 3, 2016

Toyota of Manhattan has helped me make the purchase of my dream!! They explained everything to me & worked with my budget. The sales and service department are truly exceptional!!

Wandabierd

Mar 3, 2016

Desde que se entra l dilear te sientes en familia,Te ayudan a buscar la mejor solucion, Haciendote preguntas y acomodando tus nesecidad es.Franklyn beco, es un vendedor pero mas bien un amigo, donde te acomoda no solo por l compra del vehiculo si no tu futuro. Para que puedas pagar tu carro sin inconvenientes. Recomiendo seria mente este dealer.

Adecastro24

Feb 26, 2016

Great person and salesman. He made me feel confortable and at ease with the whole process. Thank you franklin and again my next car i will get it from toyota of manhattan and franklin beco

Juan carro19

Feb 26, 2016

Franklyn Beco es un Exelente vendedor y exelente persona amable Respectuoso y entiende todas las necesidades del cliente sin duda alguna Franklyn es el corazon de Toyota gracias para todos los empleados por su amabilidad y su apollo en la compra de nuestro nuevo auto gracias Franklyn

Anabel Q

Feb 25, 2016

My husband and i went for an oil change before we moved to Utah, and Mr. Beco made everything possible for us to update from a corolla to a rav4. We drove to utah with no problem and our 6 year old is in love with the new car. Thank you Mr.Beco.

Thaely17

Feb 25, 2016

Sin temor a equivocarme Franklin Beco es un excelente vendedor, seguro, informado, amable, buen estratega...si vas a en busca de informacion te aseguro que sales montadat!

1

Feb 17, 2016

Franklin Beco is the best salesman i have ever had,,, really nice, kind, knows what he is doing, gives always good prive then some other dealerships,,, i am going recommend him to everybody,,, helped with my service and getit done qiuckly

JeaneM93

Feb 15, 2016

I had a great experience at toyota of manhattan! Franklin is amazing at what he does. He made sure I left exactly with what I wanted. Even if it took some time. Definitely would recommend him to anyone I know looking to buy!

Aridia10

Feb 10, 2016

Franklin Beco is very professional and skills when it come to selling cars. It is a pleasure to do business with him at Toyota of Mahanttan. We have been doing business with Franklin for more than fifteen years and we are extremely satisfied.!

Rafael7

Feb 10, 2016

Franklyn Beco has been selling cars to my family for many years. Franklyn is more than a sale person..He is a courteous and attentive with his customers. He is just an amazing person to business with.

L2d7

Feb 3, 2016

This year I gotten the latest rav 4 xle from frank beco it's my third one but this I decided to go full on all features and acces. Items but the service is great frank will take care you like family and you won't be disappoint at all every car you drive won't have problem it's like a lucky charm .

Reni18

Jan 15, 2016

As a first time car buyer Franklin made my experience seem like a piece of cake. I would definitely recommend him to anyone interested in buying a Toyota.

Singh1

Jan 15, 2016

Franklin was very knowledgeable on the make I was considering and he made sure to match the lowest true car quote. He made the process easy and enjoyable with his light hearted banter.

dcarrick9

Jan 11, 2016

I am in the market for an FRS. I came across a New 2013 (mind you it is currently 2016), and they wanted only $2,500 off the new price per autotrader. They then after inquiry, said it was actually willing to be sold for $21,000 which at first glance seems great. However, the car has been sitting for over three years, has not been started or moved, and has an expired warranty even though the car has never been sold. They refused to extend the warranty, put on new tires (as the old ones would by now suffer from drying out), change the oil, or make it any more comforting that I would leave with a car that still had any value. I was really hoping this would be a great opportunity, but it seems they don't want to sell this car. They are probably waiting for someone not as knowledgeable with automobiles to come along and buy this liability. At the right price, it would've been worth it, but they are really trying to rip us off giving us a car that is the same price as a newer model with out any incentive. The people were nice, but clearly no properly informed. It would take a xxxx of an opportunity/offer to change this opinion.

MarcoCarangui

Dec 30, 2015

As Many Of Us Know That Buying A Car Is A Lot Of Time, & You Get Bored Easily But Not With Franklian He Always Making You Laugh, Get You Excited For The Car And Always Tries His Best To Get A Great Deal. In My Eyes, He Loves His Job & I Always Come Back & Ask For Him & Won't Take Nobody Esle

Jamal

Dec 26, 2015

I saw Toyota Highlander 2013 thru carguru at this dealership. I contacted them thru email and with 5 minutes I received a call from dealership to come and test drive. I informed them that I will be coming from almost 110 miles away and ask her the ensure the vehicle is available. I was told that vehicle is here and promised that it will not be sold while I am on my way (2 hours of my trip).Upon arrival they took 20 mins to find me a sales associate to work me. I was taken to 6th floor where they have all pre owned inventory. Sales agent had no clue about the vehicle I came for. He shown me different car. I provided the VIN number and also open their website on my mobile device with the car.They brought be back to first floor while they look for the car. After 15 minutes of further wait they told me that they don't have the car. Stay away from this dealership. Especially they don't know what they have in their inventory. False promise and misleading and no care for customer.

Ricardo B

Dec 23, 2015

I went in to buy my first car. My family has always owned Toyota's so I thought I would take a look at a Toyota. Will Howard, Jorge Rios and Brian Daly all made the experience fast and easy. I didn't feel pressured to buy the car. Thank guys for the wonderful experience.

Elgezeiry A

Dec 20, 2015

thank you will you really give me the help that I need and more really appreciate it, this man help me choose the car I need, help me with my credit report, help me even with the Insurance and he never leave me until I, got my car out side and I drove it, thank you will Howard thank you sir and I promise bring all my friends ho ever need to buy a car right at you again thank you sir and 5 stars is at least my written to you.

mtc4980

Dec 16, 2015

Frank was a pleasure to deal with. He is honest, respnsive and has great follow through skills. I'm so glad to be a Sienna owner again!

wysiwyg1

Dec 16, 2015

I live in rural NW New Jersey. My 2000 Toyota Sienna broke down in Manhattan near the entrance to the Holland Tunnel during rush hour. It was very scary. Yelp reviews indicated I should not trust the tow truck company for service. I got the vehicle towed to Toyota of Manhattan the next day. Toyota of Manhattan's service department was able to diagnose the problem and get the Sienna back in service. While waiting I searched Kelly for recent model used Siennas near my home. Toyota of Manhattan had much better prices on used Siennas. I found a 2014 Sienna at Toyota of Manhattan priced comparably to 2012 and 2013 models near my home.My wife and I made an appointment with Franklin Beco at Toyota of Manhattan just before the 2000 Sienna was ready to be picked up. I only deal with salespeople my wife likes. She gave me thumbs up on Franklin. We were able to get a great deal on the 2014 Sienna and trade-in. We are very pleased with our 2014 Sienna and our experience at Toyota of Manhattan. They provide great sales and service. I recommend Franklin Beco.

_cmthomas

Dec 8, 2015

I was without my '97 Honda Civic for two weeks before making the decision to get into a new car. I had off on a Wednesday, and after researching the Corolla for a few hours in the morning, I made my way (by train) to the dealership, determined to drive back home. I work at Lexus of Queens, and the owners of my dealership also own Toyota of Manhattan, so I felt very welcomed. I was introduced to Franklin, and I was very direct about what I was looking for and how much I wanted to pay. I saw my car on the showroom floor, and inquired about how the numbers looked on it. When I saw Franklin rush on back to his desk with a smile on his face, I knew we had hit the jackpot! The process was straightforward, quick and painless. Everybody, from the managers, the finance manager and the valets were extremely positive. It's now been 2 weeks and I love the car. As a former car salesperson, I can truly say that Franklin is as professional as the best out there. Thank you, Mr. Beco, for getting me back on the road!

Tatler24

Dec 5, 2015

Franklin is a very friendly salesperson, but not pushy in anyway. He was very knowledgable and helpful when I bought my car. I would recommend him and the dealership. Who knew you could buy a car effortlessly in the middle of Manhattan!

LuisR139

Nov 23, 2015

Helped me get started and find what I was looking for, very organize and friendly. Provided me with other information about cars that would make me choose a different car but stood with the one we both felt was right for me.

Said

Nov 20, 2015

He did an excellent service. He used to explain me everything step by step. Franklin really know his job. He took one week to do everything for me , that was awesome.

ClaraRomero

Nov 16, 2015

Franklin besides of being pleasant and respectful of my needs (never pushy) was frank and acommodating to the best in his capacity. He is the only person (and his team) at a dealership that I have had and continue to have a pleasant experience. Always a smile on his face...

Juan Infante

Oct 24, 2015

Excelente service, Anthony Namias helped me out and trates me like family, I will be sending al my friends and family to them

Carmen P

Oct 12, 2015

MR.Franklin Beco was kind,welcoming and never gave up on helping us! He was amazing, humorous and very calming. An honest and hardworker.Overall great experience at this location. We are grateful for the dedication Mr.Beco provided to us.

Albertoheras125

Oct 10, 2015

Un buen vendedor sociable y amable se lo recomendaria a cualquiera de mis amistades que se quisieran comprar un carro Nuevo te da las mejores facilities para que puedas irte con el carro que desees el Mismo dia

Jamie

Sep 20, 2015

Franklin Beco is a great salesman he helped me step by step on making the right decision on the type of truck I wanted. will definitely recommend him to whoever I send to the dealer.

efrantunez

Sep 18, 2015

I been a Toyota costumer for quite some time and their cars are very good mechanically that is why I recommended a friend who was looking to lease a new car. The costumer services from Franklin was great.

DaveBK2015

Sep 12, 2015

Great experience with Franklin and the rest of the team. Professional and honest, with no nonsense. Highly recommended. These guys made up for some of the bad experiences I've had with other dealerships in the past.

banga

Sep 9, 2015

Cheaters cheater this dealer is cheater.i will never go again n I don't recommend this dealer to anyone .evan there banker staff will cheat you too.

madera09

Sep 8, 2015

Nos da mucho gusto poder destacar el excelente servicio,disponibilidad, y exquisitas relaciones humanas con las cuales cuenta su vendedor Franklin Beco, al visitar sus instalaciones para la compra de nuestro vehiculo una Toyota Highlander 2008 nos sentimos como en casa y cada vez que hemos requerido hacerle una consulta siempre hemos recibido su aceptacion como la del primer dia.Elogiamos su servicio y esperamos siempre sea igual.Sergio Valdez

Alida26

Aug 25, 2015

Franklin es un exelente vendedor,es muy amable,muy Cortes y un exelente ser humano.yo estaria dispuesto a volver a negociar con el cuantas veces sea necesario y estoy dispuesto a recomendarle a mis familiares y amigos a ir a negociar con el.

Jorgito

Aug 23, 2015

Excelente servicio, amable, super contenta Por que resuelven la inquietud del comprador, Ya llego algunos anos con el dealer y siempre ellos mejorando su servicio, lo recomiendo.

Sylvia

Aug 23, 2015

Franklin was very professional and helped me in the process until I was satisfied with the whole transaction. It was a great experience. Best dealer!

Leorna

Aug 18, 2015

I was referred to Franklin by Ana Moronta. From the day I was referred, Franklin showed genuine care and professionalism. He is very knowledgeable of his job and was very helpful to me. I was able to lease a car and drive it off the lot the same day! I would definitely recommend him to anyone that I know seeking to buy a car without a doubt!

Chiqui

Aug 12, 2015

El senor franklin beco tiene excelente atenciones para todos los cliente k van a la toyota te explica de una forma unica sencilla y clara te trata de una manera especial quede totalmente complacido conbsus atenciones

Raisa18

Aug 12, 2015

Beco, is by far the best dealer their is. I went to him in 2012 and he hooked me up and I went back to him last month for the 2015 toyota highlander and he is just awesome. He made me feel right at home.

Martha. Forbes

Aug 5, 2015

I went twice to this dealer and I'm planning on going on a third time. Franklin took care of me the two times i leased My car. He is very patient understanding , helpful and friendly. He helped me to get exactly what I was looking for. I recommend this dealer and of course Mr. Beco

Toyo

Aug 3, 2015

Tanto Carlos toval y Franklin beco, profesionales de venta y servicio al cliente.Quede muy satisfechos por sus servicios.Le recomiendo a todas las personas si desean comprar un carro nuevo, hablar con Franklyn y Carlos de esa manera evitan ponerse en manos de estafadores en la calle.Confio en mis vendedores

Miguel Rodriguez

Jul 28, 2015

La primera experiencia con Franklin Beco en la Toyota de Manhattan fue tan buena que regrese para mi segundo carro y volvere otra vez. Ya me siento ser mas que un cliente un amigo de Franklin. El si sabe tratar a las personas con Respecto y te brinda toda la atencion que necesitas. El me llama constantemente y siempre esta pendiente de lo que yo necesito con mis carros. Franklin te agradezco tu Amistad y tu Confianza que me has dado!

Ames19

Jul 25, 2015

I had an excellent experience Franklin was very helpful. He is a very friendly salesman. I would recommend this dealer and I would give Franklin name to the person I recommend

Playersclub

Jul 24, 2015

Went to this dealership to purchase a Toyota Venza, had a great experience and left very happy. Staff provided great services. I will recommend this dealership.

Ely.cep

Jul 20, 2015

My dealer franklin goes above and beyond the sales experience. He really cares about giving you a good deal and helping you feel comfortable . Also , he is very funny!! I fully recommend

Gilberto Rojas y Maria!

Jul 20, 2015

Yo tuve una experiencia Inolvidable con el senor Franklin Beco en la Toyota de Manhattan. Mi esposa y yo compramos una 2015 Toyota Highlander Hybrida y estamos superior alegre. Yo soy orgullosamente taxista y estoy muy agradecido con la atencion Que el senor Franklin nos brindo. De mi parte estoy seguro Que voy a referirle muchos clientes mas porque nos dio Muchas facilidades. Muchas gracias Franklin y espero Que sigas adelante por siempre.

Itorre10

Jul 20, 2015

Sales man was very knowledgeable, honest, and spoke Spanish. I would definitely recommend him to any of my family and friends. Excellent customer service and I was able to drive away with my new vehicle the next day!

roots1231

Jul 20, 2015

This has been the best place , they don't play games ,this group of wonderful people really care for their customers ..Thanks ,Mr Steve Wilson

arilanena

Jul 19, 2015

Franklyn was very attentive and made sure that I was satisfied. with my purchase. He even gave me a follow up call. Thanks franklyn for th great experience.

Richmond asmoah

Jul 18, 2015

I came to Toyota of Manhattan as a referred by one of Franklin Beco customer. I had a great experience because I already knew that I have some issues with my credit but Franklin took care of everything. He got me the car that I really wanted and helped me the Bank loan as well. I will recommend him to all my friends and family because he showed me great trust. All I can say about Franklin is that he shows excellent customer service and he really cares about you!

Kimberlybido

Jul 15, 2015

It's always a pleasure coming to Toyota of Manhattan. I've bought two cars from here and it wouldn't have been possible without the help of the best sales rep Franklin Beco. He is always ready to take care of me and it's always helpful and giving the best prices. Thank you so much Franklin xoxoxo

MichelleArdon

Jul 15, 2015

My three expiernces at Toyota of Manhattan have been very successful thanks to franklin beco. Not only has he helped me but also my friends and family which I have recommended. We all have been very satisfied with Franklins work. I will recommend anyone to go see him. Thank you Franklin

Alexandria toussaint

Jul 14, 2015

This is my first experience buying a car at Toyota of Manhattan and my husband and I had a fabulous time. I am pretty sure that Franklin is one of the busiest salesperson in the store because he always has customers.

Emmanuel Obeng

Jul 14, 2015

I have bought three cars at Toyota of Manhatta from Franklin Beco. My family is so greatfull to Franklin because he always goes the extra mile to make sure that we get the best deal available. He always gives us the best prices without any hustling. He is always ready to take care of our needs and making sure that we get exactly what we are looking for. He is a true friend to us. Even my kids wants to come with us to say hello to him. Franklin thank you very much for taking care of us.

Francisco Andeliz

Jul 14, 2015

I bought a 2012 Toyota Sienna from Franklin Beco and I can surely say that it was one of the best experience I ever had. Franklin make me feel very happy and comfortable. I will send him everyone that I know to buy from him. He is very professional and show at lot of respect for Toyota of Manhattan. Every time I come for service he always spend sometime with me so I do not feel alone. He is a terrific human being because he treat you with sincerity and respect. Thank you!

Sergo Paul

Jul 14, 2015

Since I bought my first car at Toyota of Manhattan from Fraklin Beco ten years ago. I bought a few cars already and I will always only do business with Franklin. I feel that he is a respectful and serious and professional salesperson. I had recommend him many of my friends and they all have received excellent service from franklin. I will definitely send more customers to franklin at Toyota of Manhattan. Thank you Franklin for being there for us everytime we needed it you.

Hamidou Saba

Jul 11, 2015

This is the first time I buy a car and it was very exciting for me because Franklin Beco help me with all my questions and concerns. I will always remember that Toyota of Manhattan is a very respectful and friendly place to visit. I will recommend all people that I know to go here and buy from Franklin Beco who is a very Enthusiastic and always smiling and make you feel at Home. Thank you very much and I am very Happy.

Haffid 141

Jul 9, 2015

Thank you, for be so friendly whit me and for all your help.god bless you.I hope to recommend all my friend and family to Toyota of Manhattan.

Domingo Rodriguez

Jul 2, 2015

This is my second rav4 I buy from Franklin Beco at Toyota of manhattan. I a super happy and more important Will recommend more customerz to Franklin Beco. I Will never forget such Amazon experiencia here. I got the price, service and attention I needed. Tan you!

G.Kh

Jun 30, 2015

I bought 2015 Toyota RAV4 and am pleased with it so far. Fraklin was nice and dealt well with my wishes regarding the car. Franklyn is the best guy, when buying a car at Toyota of Manhattan.

Mogenaj

Jun 30, 2015

Thank you Frankin for an amazing experience. My mother had been talking about buying a car for a long time. She just didn't want to hassle & haggle. Franklin took great care of my family's needs and helped us get into the right vehicle. You are truly an asset to Toyota Of Manhattan. God Bless

Mohamed fadiga

Jun 30, 2015

I bought a 2013 Toyota Camry at Toyota of Manhattan and Franklin Beco and it was the first time I felt very comfortable. I will send to him more customers because I know he will take good care of them. All I can say is great things about my experience here. I will always make business with Franklin Beco because he is very funny and super enthusiastic person.

newrav4xle

Jun 30, 2015

Thank you for the kind service. Buying a car can be a daunting task, and we appreciate you all making this particular experience a pleasure.

Jucentud

Jun 29, 2015

My experience with Toyoya dealership was unforgettable. And the person who made my experience unforgettable was Franklin Beco. Franklin with his lovely personality responded all my questions adequately, and sincerely when I went there to get information about trading my former a Toyota Highlander. Actually, I am trying to trade my car for a brand new car probably at the end of this year.

dorrett m,and donovan

Jun 27, 2015

This is our third car we have with franklyn Beco, ,we feel that toyota of Manhattan have provided us with a great service every time, we will definitely recommend our friends coworkers and family to buy a car here.

Dago0220

Jun 23, 2015

Good service nice people recommend 100% this dealer I have good experience thanks franklin beco you so amazing.....?????????? mazing good service an really happy nice car love it thanks Franklin beco

Osito12

Jun 23, 2015

My husband and I just popped into Toyota Manhattan to browse. Franklin started showing us around and telling us about all the deals/specials that we're going on. Once we saw the car we knew we really liked, we got to sit inside and take it all in. We decided to sit down and here what they had to say. Franklin made the process very easy. He was straight forward with all the costs and payments. He didn't pressure us and we decided to go for it! He made it very easy for us to drive home our new car that day! No hassle at all! We will definitely be returning to Toyota of Manhattan.

tavarezjuan

Jun 23, 2015

It was the first time that I visited Toyota of manhattan. My brother took me to buy a car because he had already bought a car here. I felt very comfortable and family oriented by the way that Franklin Beco took care of me. I got a 2015 Toyota highlander which is my dream car. I will recommend customers to Toyota of Manhattan always. I feel very close to Franklin Beco because he really help me with everything. Thank you Toyota of manhattan.

Atroo

Jun 20, 2015

I really liked his way of attending to our every need. Very attentive staff. I felt like I was right at home. I got the exact item i was searching for

Nelfer123

Jun 20, 2015

Franklin Beco is unquestionably the best! He is professional, understanding and wants to please the customer at all cost. I wouldn't do business with anyone else.

Quezadaj

Jun 20, 2015

Fue la primer vez que me senti muy comodo y a Gusto en Toyota of Manhattan con Franklin Beco. Yo habit cambiate mi carros tres veces en Ocho meses y no estaba conforme con Los resultados osea que habia encontrado el carro de mi sueno. Ahora una 2015 hibrida Toyota Highlander y estoy super a gradecido a Franklin Beco. El es el mejor y mas professional vendedor que he visto. Un million de gracias.

Lpimen

Jun 19, 2015

I been having the best experiences at Toyota of Manhattan. I have bought more than 50 cars and I always get the best deals and service. I truly recommend Franklin Beco because he has showing me the respect and trust that I look in a human being. He has gone way beyond to make sure that I am 100% satisfied.

Jessi93

Jun 15, 2015

Excelente servicio. Muy profesional. Una buena experiencia en cuanto a comprar un carro se trata, y habla nuestro idioma que es espanol ,gracias sr Beco.

Mexican852

Jun 15, 2015

This place especially the salesman franklin gives u full attention and gets u what u want price service are the best sometimes u have to give in to get somethingI have bought 3 cars from here always service is the priority. Always c frank the salesman he is good very good

alybrac0408

Jun 14, 2015

Frank and the staff we wonderful to work with. They understood my needs as well as my financial situation. They worked with my family and made sure that we were in the car we needed for the price we could afford in a timely fashion. I would defiantly recommend this dealer to anyone who is looking for quality service.

Vstepan

Jun 13, 2015

Muy feliz con mi siena gracias franklin becoPor tu servicio tan exelente y tu gran amavilidad aaaa y ese pito jajajaja ese es tu ID jejeje

Makara07

Jun 12, 2015

Para mi en los personal es el mejor vendedor que es conocido me gusta cuando explica los detalle cada punto eso me gusto mucho y el es para mi el numero 1

NancyandLouis

Jun 11, 2015

We recently purchased a 2015 Toyota Rav4 and the entire experience with Manhattan Toyota was exceptional. Our dealer, Mark Uy was well informed, courteous and the utmost professional. He worked around our schedule and made the process of buying a new car easy and efficient. We are extremely happy with the purchase and feel secure that our car will be in good hands when it comes to servicing and repairs thanks to Toyota Care. Ray Laureano, who handled the final business transaction was great as well. We highly recommend Manhattan Toyota to anyone who wants to GO PLACES!!!

shaxa8181

Jun 10, 2015

Franklin Beco was an absolute pleasure to do business with. Not only did he assist us with obtaining the correct vehicle for our family but he also presented the options with honesty and finesse. I would definitely recommended him to anyone. He will work with you to get you the best deal thank you Franklin

Joserocs26

Jun 8, 2015

I went in to look for a car the knowledge that frankly beco showed when he was showing me the vehicle was incredible he made me want the car and now is on my wish list for Father's Day. Will see him really soon. Thank you again.

rojas37

Jun 8, 2015

you did an amazing job at showing courtesy and respect good way to show your dedication to you job Thank you very much Franklin for my 2014 Toyota rav4

BMorales91

Jun 7, 2015

With out a doubt Franklin Beco is the person to deal with when in search of a car. Great attitude and character! Made my whole buying experience smooth and excellent! Thank you for helping me find the car of my dream. Will refer all clients to Franklin!

gell1228

Jun 7, 2015

This is our second car that we buy from franklin beco and both times he had done the extra effort to make us happy. We feel that is the best salesman you have and he goes beyond his rich to make you feel comfortable and get you what you really want. We will definetely recommen him because he is just great. He just accomplished my dream.

Loreiny Caceres

Jun 7, 2015

My husband and I leased a car a few days ago and it was a pleasant and not stressful experience. I don't know if you have experienced, that most dealers are always trying to sell the car that they have on stock, but not the one you really need or want. In our experience, we were just looking for a car, nothing luxurious or expensive; because our tight budget. At the beginning, my husband wanted the Corolla S, but we ended falling in love with the Camry SE even when it was more expensive. Our sales person was Aida Fermin, she was an amazing saleswomen trying to helping us all the time, without pushing us to buy at the moment. Not just let us chose what we want, even help us with the price. Carlos Tovar and her, were awesome with us, even when the color we chose wasn't there, they looked for it at other dealerships, just to please us. I'm a picky person, and I like to see all my options before invest my money. Trust me, I did look for all my options, makes and models before buying and we finished at the same point that we started! You never go wrong with Toyota and the fact they give you 2 years maintenance and roadside assistance for free is a thumbs up! I'm more than happy with our car and because of what they did for us.

Ymuscat

Jun 4, 2015

I replaced my 2010 Prius lease for a 2013 Prius lease, one month before 36 month termination period with encouragement of dealership on August 10 2013 I recently found out that although I was courted since early May to replace my 2010 lease. Dealership charged me twice for month of August, once for the old car and once for new. This is not the first time I was encouraged to switch leases before termination date and every dealer before including Toyota of Manhattan made sure that I was not billed twice, for otherwise why would anyone replace car earlier. I was also charged for full DMV fees and was advised by salesman and as well as financial advisor that most of the fee will be refunded since I just had my registration renewed a month earlier and we were just switching plates. Temporary registration sticker that was attached to window was improperly filled out by dealership and I got a violation ticket the second day the car was on street. I submitted proof of registration to DMV but was found guilty because there was an improper sticker. When I called dealership to see if they had any suggestions ,they assured me they will pay fine , repeated calls to dealership were often either ignored or i received assurance that ticket was paid. I was able to monitor the ticket status online, it takes two business days once payment is made for it to show up. A few days before due date for payment ,I made the payment myself not wanting to incur penalty charges and risk of towing. I contacted the Toyota Corporation to see if they can help me resolve these three issues and they in turn contacted the Customer Relation Manager at Toyota of Manhattan, who was ignoring my calls previously. Mr Kass contacted me immediately upon receiving letter from Toyota and was very gracious in words, he promised me that I will be reimbursed for violation ticket, a check went out to me he said last monday, as of today no check has arrived. As for the unethical double charging and the DMV charges he said he had to speak to his manager and promised to get back to me next day, when I asked why he did not write back he said he is busy and will contact me when he has time.By Hook and Crook would be a good description for Toyota of Manahattan

Mr Ackee

Jun 3, 2015

I walk in to the Toyota Manhattan dealership with a bunch of requirements for a Toyota Prius That I wanted and Franklin Beco and the ToyotaStaff got me what I wanted. See Franklin Beco if you stop by.

Chedesi

Jun 2, 2015

My husband and i when today to buy a car, we bought a Toyota Camry 2013 we were extremely grateful of the way we were atteneded by Franklin Beco thank you for your help and great service in helping us achieve this dream.

Mr Ackee

Jun 2, 2015

I walk in to the Toyota of Manhattan dealership with Allot ofrequirements for a Prius that I wanted and Franklin Beco got me what I wanted. Make sure that you Franklin Beco when you stop by Toyota of Manhattan.

Omar Hernandez

Jun 2, 2015

I'm very happy and grateful we the service that received when I bought my car last week for Franklin Beco. Thanks for explain me the best option for me.

Wanda A.

Jun 2, 2015

I must say, this was my third time getting a car and it was quickest and easiest experience. I went Friday was approved within minutes and picked up my car the very next day! The staff at Toyota of Manhattan helped me and walked me through the process. They were thorough and very patient with me. As a woman sometimes we feel intimated but these guys were so helpful-informative and knowledgeable. If you plan on buying a car see Franklin Beco he was extremely friendly and attentive. And when you stop in, be sure to say hi to Carlos for me ;-) When my lease is up, I'll be back... I highly recommend this dealership!

romer042968

May 26, 2015

I walked into Toyota of Manhatten and the buying experience was absolutely remarkable. Franklin Beck was an absolute joy to speak with. He understood my needs and gave me options and found the exact vehicle that fitted all my needs. Afterwards Ray Laureano the finance manager was excellent in finishing up all the paper work. I recommend this dealership and both these guys for all your Toyota needs. 10 star dealership!

wilmer9586

May 23, 2015

Franklin Beco and Ray Laureano makes you feel at home when buying here. Definately recommend him for all of your car buying needs. Come in right away!

peter

May 13, 2015

The dealer reneged on an offer and claimed the car had been purchase and driven off in a two hour period between making the offer and my attempting to sign papers. Just avoid them. The facilities are dirty and unappealing as well I was dealing with Gino and Carlos. If you have to go there I guess avoid them especially.

marisol

May 13, 2015

I bought a Toyota Rav 4 From the Toyota of Manhattan and I was pleased and very satisfied with the quality of the cars they sell there.the staff very professional people I never felt like I did there they make you feel like part of the family actually I had 2 sell staff people that took care of me they were Aida Fermi and Franklin very professional people Aida made me feel like a sister and Franklin very nice guy and Ray very understanding and professional I love them I highly recommend Toyota of Manhattan and their staff great people and dealership to make business with thank you Toyota of Manhattan for making my dream come true Aida lot's of kisses for you !!!

pjh

May 13, 2015

This dealership is a mess. They took me for a couple test drives, did a handshake on a price and then tried to raise the price when I tried to sign (later that day) and then claimed the car had been sold and driven off the lot (when it was still available on cars.com and Autotrader) because they did not want to honor the price. Go anywhere else.

gguzman40

May 12, 2015

Love the attention given to us by the staff, their professionalism goes beyond average. I have never experience such attention by a dealer as I did at Toyota of Manhattan

Denia

May 2, 2015

I had an awesome service, and a very smooth transaction. The personal is very attentive and professional. I will definitely recommend my friends about it.

Anabel Q

Apr 29, 2015

Mr. Franklin and Mr. Jason treated me like I was part of their family, I explain to them how much I could afford every month paying for the car, and they help.in a way that I will even have time to seat and eat and ice cream never thought payments on my new car will be what I will pay, I totally recommend Mr. Beco and Mr.Manos.

Janet

Apr 24, 2015

I had an issue with my Toyota Camry Hybrid and I could not seem to get my regular dealership to get to the proper diagnosis. I heard from a friend that Toyota of Manhattan is the best around and they were not off the mark one bit. I brought my vehicle in I was greeted by Nick who was my service advisor. Nick was very friendly from the very start and answered all my questions on the vehicle. The technician Harold even took time to come down from the shop and speak to me about the car. They had the code cleared (turned out to be just a loose gas cap) and I was back on the road... and they didn't even charge me for the visit. All I can say is "Go There" when you need your Toyota repaired... they really are the best.

joanltd

Apr 10, 2015

I have the oportunity to work with an outstanding sales profesional and caring person. Franklin Beco was introduced to me by my father who Also bought a car from him. I Felt welcome and Very confortable dealing with Franklin because he help me in every posible way. It was my first car and I really enjoyed the experiencie.

Darius

Apr 1, 2015

i recently purchsed a new vehicle from Toyota Of Manhayyan, and I must say that it was the best car buying experience, that I have ever had. From beginning, with my sales person, whom listened to my needs, and took the time to go over with me, all the information that I flooded hiim with, all the way way through with my finace person, whom went over and expalined every detail of my contract, Even after my purchase my sales person made sure everything was good, with my purchase, up to the point, i left the dealership. He even went beyond by following up with me, after the sale. With the exceptional treatment I received from the Sales Department, I am sure the I will recieve the same excellent care, when I take my vehicle in to the Service department.

Toyota Lover for Life!

Apr 1, 2015

They made my leasing experience easy and as a first-timer, I was not sure! You guys are awesome!!

Ana C.

Mar 27, 2015

Franklin was very friendly and accommodating to mine and my father's needs. Franklin took the time to inform us of the best selection for our needs. He was professional and knowledgeable about the merchandise. I would recommend Franklin to a friend for his excellent customer service.

rosa1971

Mar 24, 2015

Every good sales man. Every comfortable Work place. Friendly workers , clean area , free parking , every Focused on helping you understand whats going on. Able to Test drive the cars.

GloriaW

Mar 15, 2015

What a wonderful experience. From my first conversation with Robert McIlwain I knew I had come to the right place. I waited a long time for a Toyota Camry. From beginning to end they did exactly what they said they were going to do. I spoke to Robert about the price which fit my budget perfectly. He understood what I was looking for and did not try to oversell me. He was very knowledgeable and professional. So was my Sales Representative Tim Tanco who took care of my paperwork in no time and truly hassle free. Loving my Camry. If you haven't visited this dealership you should.

Mr_Payano

Mar 14, 2015

Franklin and Carlos made me feel great, Franklin was very friendly and professional. He put no pressure on me, took his time providing me with options and helped me choose the one that was best for my family's budget. Thank you Franklin!! Thank you Carlos!!

BennieBoom32

Mar 13, 2015

Was treated with excellent customer service, the buying process was smooth, and made as easy as possible, and my car is AWESOME! They went over everything about the car with me before I drove off the lot. Very Honest and dependable people here at Toyota of Manhattan, NY

BritneyB

Mar 13, 2015

My experience at Toyota of Manhattan was great. They are really easy to work with. Sales rep Carlos was extremely attentive and payed attention to my concerns and answered all my questions. Finance manager Ray was just as great! Together they made sure I walked out of the dealership happy and extremely satisfied. I would definitely recommend stopping by Toyota of Manhattan for your next car.

Chris

Mar 13, 2015

I purchased a 2012 4runner here. Great experience. I love my truck. Salesman was great answered all my questions

Courtney

Mar 13, 2015

I came to this dealership to purchase my first car a little over a year ago and the service and the people were amazing. Robert was very knowledgeable of the cars and was available to answer any questions. Great experience.

Ana

Feb 8, 2015

Franklin was an absolute pleasure to do business with. Not only did he assist us with obtaining the correct vehicle for our family but he also presented the options with honesty and finesse. I would definitely recommended him to anyone. He will work with you to get you the best deal.

Ciscoo300

Jan 7, 2015

I highly recommend him! He has a great personality and work hard. He also took care of me while I was there in Toyota of Manhattan and made sure I had a good deal and be able to walk out of there with my vehicle the same day! Thanks for everything Franklin and keep it going. If I know anyone who is interested on buying a car I will send them to you! Stay safe and we will stay in contact.

aziz

Jan 5, 2015

One the most amazing experience I have ever had with a car dealership. This is not a first time I am coming back to the same dealership and same sales rep Mr. Beco. Outstanding service, speed and excellent prices. Thank you very much.

Trucutu809

Jan 5, 2015

I am glad and satisfy for the help that Mr. Franklin Beco provided me with the service when I went to The Toyota a Manhattan and bought my car. He answered all my questions and helped me choosing the best car for my needs.In the future when I'll buy my next car I'll go to look for the service of Franklin to help me again to do a excellent Business.

UMAR

Dec 29, 2014

BEFORE BUY CAR FROM TOYOTA OF MANHHATAN MAKE SURE TO TAKE WITH YOU YOUR CREDIT REPORT AND SCORE BECAUSE THEY LIE ABOUT YOUR CREDIT SCORE TO CHARGE YOU EXTRA MONEY THEY GONNA TRY TO PUT THE HIGHER INTEREST CHARGE BEFORE SINGING THE CONTRACT TELL THEM TO READ AND LIVE YOU ALONE ABOUT 15 MINUTE FIRST MAKE DIAL BEFORE CALL INSURANCE OR PAY ANY DEPOSITS IF ANYTHING GO WRONG YOU NEVER GET YOUR MONEY BACK ,CUSTOMER SERVICE AND THE DEALERSHIP THEY ARE ONE TEAM SO NO ONE HELP YOU DO NOT BY ANY DEALER INSTALLMENTS FOR EXP THEFT COVERAGE THEY GONNA TRY TO SELL THAT COVERAGE TO YOU DONT TRUST THEM .MAKE SURE TO TAKE WITH YOU WINDOW TAG PRICE BECAUSE THEY ALSO TRY TO PUT HIGHER PRICE ,WHEN YOU SINGING THE CONTRACT MAKE SURE PRICE ARE SAME WITH THE WINDOW TAG PRICE ,THIS IS MY FRIENDLY REMIND FOR PEOPLES ,IF YOU WANNA LOSE YOUR MONEY GO TOYOTA MANHHATAN ,WHY PAY EXTRA

Erika63

Dec 26, 2014

Doing business with Franklin is a always a pleasure. He's helpful, very informative & provides exceptional customer service!!! I look forward to purchasing another with him in the near future and would definitely recommend him to family and friends.

Bigj

Dec 24, 2014

I was pleased with the knowledge Franklin Beco had of the vehicles. I was interested in buying a used car and now I'm getting a new one.

alans

Dec 23, 2014

I have known Franklin from the time I bought a Toyota avalon in 2010. He is a wonderful salesman and it was a joy buying 3 cars from him. I always looked forward to buying a car from him. I will definitely recommend all my friends to him.

nycchico

Dec 21, 2014

IT WAS A NEW EXPIRIENCE FOR ME BUYING MY FIRST NEW CAR. FRANKLIN BECO MADE IT EASYAND SMOOTH CHOOSING THE CAR THAT I WANTED.I AM VERY SASTISFY WITH MY NEW CAMRY.EXCELLENT SERVICE,GREAT DEAL.LOOKING FORWARD TO DOING BUSINESS IN THE FUTURE.

Adelfi

Dec 20, 2014

The best expirience ever. The sales Rep Franklin Beco made feel very comfortable and found me the best deal that I was able to afford. Now I have the car I wanted and at the best price! Very professional!!

Lorddivane

Dec 18, 2014

As my wife and I walked in, Franklin approached with a smile and friendly greet. Kinda felt like he was family, Uncle Frankie. Couldn't ask for a better first time experience. Excellent service, great deal, wonderful vehicle. I send everyone one that I know to this man hoping they can experience what we did. Since 2011, we still go to Franklin Beco. Thank you Uncle Frankie, we love you.

Jonathan B.

Dec 17, 2014

Overall I had a great experience with them, great service! The price wasn't what I was initially bargening for, but I'm still very very happy with the car. Thanks.

Msh

Dec 17, 2014

The worst dealership i have been to, the sales manager screams at the employees like they are trash, they make you wait 20-30 mins just for a test drive. A new sales manager name jorge was not pleasent at all, also found out that they change sales people more offen than usual which is not a good thing for me because i dont want to deal with a different sales person everytime my lease is up. Also found out that these sales people are being pressure by the managers to get us to give them an excellent survey they are offering them $25.00 for each survey they get, not going back to this dealership ever again they have so many new people even dave p the former gsm is no longer there, if they treat their employees so bad imagine us customers they should train their managers to respect and treat their employees better. I was so turned off i just refuse to make the purchase

elisa Laureano

Dec 13, 2014

Franklyn just went beyond of what he had to do! first class customer service, very helpful and explained everything to me in detail. Thank u!!! awesome service!!

pmazznyc

Nov 24, 2014

I was very pleased with my experience of buying a new car at Toyota of Manhattan. My salesman, Robert Communiello, was personable and knowledgable and led me through the entire process with ease.

calixta1

Nov 20, 2014

I visited Toyota of Manhattan more for information to lease a car for my nephew. The salesman, Roberto Gomez, who approached us was knowledgable and professional but more importantley was NOT PUSHY. This allowed me to ask a lot of questions to make an informed decision. Before the day was over we drove off in beautiful and affordable car. Thank you Roberto !

Lolabean

Nov 11, 2014

Entire staff was knowledgeable courteous and helpful. I was given the necessary information to enable me to get the right car for my needs. I was able to drive out of the showroom with plates in less than 2 hours. I would definitely recommend this dealership.

zuber99

Nov 10, 2014

I was very pleased to work with Franklin Beco. Franklin was very knowledgeable and presented the options in a comprehensive and detailed manner. He was responsive to our goals and desires, and did not push anything that was not the right fit. Highly recommended.

aschnatz

Oct 31, 2014

Put a deposit over the phone on a saturday. I live about 100 miles away. On sunday took the car out for a drive and we worked out a price. On monday they said that they would not accept my Bank of America payment. They said we are not part of BOA program. So I said fine I will go somewhere else I whick I did. Its been 5 day from when I said return my deposit to my credit call. Now they will not return my calls or my deposit.

Jhaan15

Oct 28, 2014

This Monday i had the pleasure of meeting Joan Cordero as I went to buy my new car. He was very helpfull and knowledgeable. I would not hesitate to send more people his way.

ray00001

Oct 21, 2014

Roberto Gomez was a pleasure to work with. He was knowledgeable, pleasant and especially attentive to my wife and I needs. Freddy the finance associate was also great help in getting us the right protection for our car. The dealership in a whole was a very good experience. Thanks for all your help for making buying a car a pleasure. I will recommend this dealership to anyone I know that is going to buy a car.

wiseman

Oct 16, 2014

I was recommended by a friend of my, and I thought it will help me to be treated with respect The buying process is endless. Customer service it is very poor. Repairs, OMG don't believe everything they say get a second opinion, they just want to do unnecessary repairs. I just let you know that they are the best liars. I will never buy a car from this dealer.

arspangler

Aug 31, 2014

Franklin was very friendly and easy to work with. He was knowledgeable about the product and not pushy. Most importantly he kept to his word and always delivered when he said he would. Anyone wanting to buy a Toyota should ask for Franklin.

matt.bennett.nyc

Aug 31, 2014

I am pleased to say this is the THIRD vehicle I've leased from Toyota of Manhattan, and it's because I really LIKE doing business with Kevin Primus and his fellow staff. This is a group of people that really care about their customers. In all the (many) times I've been in, whether to look at what's new, or whether to sign a check, there's never a hard sell from anyone there. Instead, Kevin and his staff take a very friendly and easy-going approach, letting me, the customer, do the hemming and hawing. They know it's hard enough to decide on a new car; you don't need pushy sales folks adding pressure. I could have gone with any brand on the market, but after so many years of absolute satisfaction with Toyota of Manhattan, I can't justify doing business elsewhere. They treat me like family, and that inspires my loyalty to them. So once again, thank you, Kevin. And thank you to Derek and the entire sales staff for being professional and courteous. Be proud to know you are the best dealership out there.

L.acarino87

Aug 27, 2014

Great sales rep.. David Got us the numbers we needed to stay in budget! The final process with DMV and documents was very fast. We love our car!!

demaej22

Aug 21, 2014

My parents bought a Toyota last year, and now it was time for me to get a new car. They had a pleasant experience, so I decided to go to Toyota of Manhattan also. My dealer's name was Franklin Beco. He was very friendly, and right away remembered my parents, and was happy to assist me in helping me find the perfect new car. I told him what I was looking for, and he gave me some suggestions that would fit. I was interested in the new Toyota Camry Sport SE, and he was able to make it happen the same day!! They had the exact color and model I wanted, and were even negotiable with the monthly payment. The overall experience was really great, and I would highly recommend this dealership, and Mr. Beco, to do business with. Thank you very much!

EdwardSpark

Aug 20, 2014

I came for brakes that felt a little weak and was told by tracey bolden the brakes and rotors needed replacing. A couple of hours later he called me to tell me the calipers were bad but due to time they could not replace the calipers that day. Meantime they did not replace anything but charged me anyway. When i noticed brakes felt exactly the same i went to an independent and well respected auto shop who found the brakes were not replaced and rotors were not replaced or even resurfaced. Nothing done but charged. Now thats a true scam job.

indy101

Aug 19, 2014

I would not recommend this dealership due to the reason that this place will lie just to get your business. Was nice in the beginning but that was only to get your business. Sold me an car that was setting on there sells floor for an year and gave in to me without checking to make sure the car was okay. Did not detail the car no wash no anything but gas. And said here you go because they wanted to go home. Kevin wanted me to come on an Friday because he wanted to make sure everything was okay and he left without checking on the outcome on the sell. This dealership made me feel I got got. In addition brought all the warranty even roadside assistance when my tired mess up toyota roadside assistance came to my eta with not having the proper tool to fix my tire having me towing my car and paying for it. What is the purpose of having toyota roadside assistance and they are not there to help you. Stay away from this place. Be aware

chickielopez

Jul 31, 2014

I am a long time customer of Toyota. I am on my 5th vehicle with them. My first 3 cars I got from Bay Ridge Toyota. Those experiences were not good ones (I don't know how I stayed loyal) On my 4th car I called another dealer to try and salvage my relationship with Toyota as I was going to move on to another company. I called Toyota of Manhattan and as luck would have it, I spoke to Kevin Primus. He got me everything I wanted and lowered my payment. I promised to be loyal to Kevin after that, and I was. 2 and a half years later his office calls me and says I can get you out of your lease early.....what are you looking for. I tell the gentleman I'm not interested in doing this now and I wont speak to anyone but Kevin. He tells me ok and hands the phone to Kevin lol 3 days later I was in my brand new Rav 4 =) He did it again! He got me exactly what I asked for right down to the rim and HE LOWERED MY PAYMENT AGAIN! Im now paying less for a SUV than I was for my car. There is a moral to my story. Kevin does what he says he will do. He does it quickly and efficiently and I trust him 100% That's 2 wonderful and FAST experiences with Toyota of Manhattan and Kevin. I would recommend them highly. PS the rest of the staff is just as wonderful as Kevin is......my finance girl (thanks for the pen.....I use it everyday lol), the lovely receptionist (I think her name is Christina). If you are reading this and trying to decide where to go for your next car....go see Kevin and his team. You wont be sorry.

Jjjbrad

Jul 3, 2014

This experience was BY FAR best experience I have had at any car dealership. I have leased several Toyota vehicles in my lifetime as well as other brands but I am particularly loyal to this brand because of reliability. My work schedule demands spontaneous commuting upstate at time. The last Toyota I leased was from a dealership that was far from honest with me when it came down to finalizing the numbers in the contract, so I will never set foot there ever again. Theo was straight up with me from the get-go and he knew what I was looking for and how to persuade me to get out of my other lease earlier in a 'painless' way for my pockets. I recommend Theo and his manager Kevin for anyone looking for an enjoyable and fair deal. I plan to bring my in-laws and friends when they need a new car as well. Thanks guys!

Raysam

Jun 10, 2014

Love the service, I bought two cars from this delearship, recommend 100%. I'm very happy with the cars and their service is excellent-reliable.

Toyota carola buyer

Jun 3, 2014

I enjoy my Toyota car. Gina and Robert were excellent salespeople who helped me get a car that I feel safe and comfortable driving.

trevorbrw

Jun 3, 2014

You won't need any novocaine for his dealer as these sales professionals know what to say and how to say it. But probably more importantly they know when to back off. Angelo made the initial phone call which gave me reason to come in. Belinda graciously took the time to show me some RAV4's as per my request. And Theo asked me the right questions to determine my needs and concerns which eventually led to the right car. Kevin also made himself available to answer any questions and approve or mitigate any issues. And finally Ray struck the perfect balance in giving me what I wanted while telling me what I needed.

juantejada22

May 19, 2014

I was helped by Samantha who was an excellent sales person; she was super friendly and cared about how I felt with the purchase. She gave me her full attention and dedicated the time necessary to ensure I was comfortable with my experience buying the car. I did not feel as if I was just another transaction. Adam, the manager was also there to make sure that I was pleased with the deal I was getting and make sure everything went as smooth and quickly as possible.

surfnj22

May 14, 2014

Even when you have an appointment you have to wait on long line before even driving into the garage. They looked at a broken piece and never fixed it. When I got home I called the service department to understand why it wasn't fixed and they told me someone will call me back. No one ever called. Poor service!

zizumike80

May 2, 2014

I can't really say that much because my brand new car is waiting outside! Robert C is the best sales man i ever met! honest ,patient, and never gave up on me! i had a an average credit, outstanding balance and so on.... he tried so hard to get me the car i want. Toyota Highlander LE 2.4 FWD,black in black, when he could not find the exact car i wanted we was able to get me the LE Plus with a huge discount, it was a very sweet dealto be honest i tried different dealers and they almost the same no one wanted to give a price quote right away non of them was able to get me approved and when i called them most of them had their answer machines on. but not this guy he was there for me texting me avery update and calling discussing details till the car got delivered Robert C and his team did a great jobthank you toyota of Manhattan for having good people working for you! you know how to do business

Fernandodiaz12345

Jan 25, 2014

Great service ! Helped out well with everything found a great deal amd is definetly somewhere i recommend others to go if theyre looking for a car

tbutton

Jan 25, 2014

When we entered the dealership and started looking around, we had not fully decided what we wanted. All we knew was that our lease on our current car was ending and we needed a replacement.Pausing at the RAV4, we were approached by John Alexander who made himself a source of information about the car, so after a while we felt that he was a good source of info about all the cars around us, and it helped us to clarify what we might need.He was attentive, and, we felt, genuinely interested in meeting our car needs (driving our youngest -and her stuff- to college and home again, business trips to boston, south jersey, westchester and long island carrying furnishings and rugs to clients, occasionally carrying clients, and shepherding older relatives and chauffeuring group weekends and trips). It was determined that the RAV 4 could fit us all comfortably, and also fit the college stuff twice a year.We were tight with our time and he accommodated all our shifting of times for a test drive. His follow up afterward was conscientious but happily, not overbearing.We recommend John for his sincerity and professionalism, and this dealership because they are smart enough to hire him.

DerekParent

Jan 20, 2014

My wife and I had an overall great experience, everything went smooth from the moment we walked through the door. We picked out a new car, test drove the car, and on the road in a few short hours. While upstairs going over the numbers everything was explained and all of my questions were answered. Overall we are happy with our purchase and had an excellent experience.

lisatomk

Jan 18, 2014

Very very satisfied with overall experience. Nick was friendly, professional and kept me informed with the service process i.e what the findings were,why the problem occurred and the cost and the time required to complete the repair.I left a package of books in Nick's office when I left at 5pm. I called and Saleana(spelling) went and found the package and told me to call Sat. when I returned to pick up my package. What a nice smile she has.All in all a very unexpectedly "nice" experience at your Service center.

edt2000

Jan 14, 2014

Overall my experience was pretty good due to the very attentiveness and very informative Mr. Will Howard and Mr. Kevin Primus. We were in a bit of a hurry on that day but despite that, Mr. Howard made us feel very comfortable and worked with us diligently and patiently. I would definitely recommend family and friends to this dealership and especially Mr. Howard and Mr. Primus. This is our first Toyota and I hope that the attentiveness continues especially on the service level. Thank You Elizabeth

johnadjei

Jan 6, 2014

Went in to enquire and buy a Toyota Land cruiser. Both David Grant and will Howard who i unterracted with on this sale were very knowledgeab;e on what my requirements were. They walked me throuhgh the sale and vehicle and also tips on the car .. Both were friendly and customer focused, especially David.

Herofmine

Jan 2, 2014

On new years eve we bought two cars and out Sales consultant was David Grant he was really friendly and professional!And price was very competitive. But watch what you signing to. We will do business again!

perpc80

Dec 18, 2013

This was my first time to buy a car. I visited Toyota Manthattan because of the location and toyota brand. When I entered Toyota Manhattan, Fara welcomed me. He did a great job as a sales consultant. He guided me and helped me to learn about cars I am interested. I could do test-drive as much as I want. He also worked hard to figure out the best finance, insurance, and many other things I need. It was very helpful.I highly recommend to visit here to buy a car.

mzfragela16

Dec 14, 2013

The service from the standpoint of the salesperson (Joan Cordero) making you feel comfortable and having everything ready as he promise, was outstanding. He went above and beyond, even bringing my RAV4 to my house. I will definetely recommend Joan to everyone and I beleive he is a great asset to your company. The financing process and the person definetely needs improvement.

frigginanthony

Dec 12, 2013

I needed a reliable and fuel efficient car for my business and commute, Joan helped me find the right car and pushed hard to get me the financing I needed to make it all possible. Would definitely recommend Toyota of Manhattan!-anthony

GaitherSmith

Nov 21, 2013

First Let Me Say That Me And My Wife Want To Thank Fred For All The Great Service And The Most Easy Buying Experience That We Both Could Ask For. As A Pastor And A Man Of God Trust Is A Major Factor In All That I Do. Toyota Of Manhattan Reconfirm My Trust In The Purchase And Buying Experience. When You Stop In , Please Seek Out Fred He Will Give You The Trust That Comes With Buying. God Bless You Fred. God Bless Toyota Of Manhattan...........Amen!

khalif

Nov 18, 2013

The service was exceptionally good each sales rep was polite, they both payed attention to every detail, i needed winter mats for my new toyota, and i didnt have to call and inquiry they called me and had them ready im happy and satisfied with choseing you guys and i wouldnt have any problems refering a potential customer. Keep Up The Good work!

pablonagy

Nov 13, 2013

Leased a Toyota Prius C. I was received by David Grant who did an amazing job guiding me throughout all the leasing process. He was very efficient, charismatic, and helpful

MarkLG

Sep 23, 2013

I am impressed with Joe's sincerness and honesty. I highly recommend Joe and his staff at Toyota Manhattan for any and all Automotive Services. My experience with Joe was quick and thorough. Joe is accomodating and efficient.

D.Henderson

Sep 16, 2013

I came in wanting to know more about the Prius and how the hybrid systems works. I was introduced to a salesman name Tim. He answered every question I had and showed me step by step on how the Prius was the best in it's class of hybrids. He was very patient with me and did not show a sense urgency when making my decision. He went over all aspects of purchasing a car (lease,purchase, and finance) Once my lease is up I will be looking forward to seeing Tim again and see what new things the Prius will have to make my ride even better!

Justinsky12

Sep 14, 2013

We have purchased our last 2 Camry's from this dealership Toyota of Manhattan until last evening when we had the unfortunate event of meeting Kevin Primus, a very rude, unprofessional with no concept of customer service Toyota employee. He not only proceeded to argue with me about my decision of what I wanted to do but also raise his voice in front of my sick wife, daughter and my 2 young grandchildren and the 5 year old cried afterward because of his behavior. He proceeded to raise his voice announcing my personal business in the showroom as he walk away because I had asked for a refund of my money. He stopped the salesperson Carlos Tovar ( a nice salesperson) from speaking by waving his arm so that he would not say anything. I think that even if this man was having a bad personal day this was without a doubt not the time to take it out on a customer. He need to be trained on separating business and personal issues the store manger should not have to apologize for his very rude behavior. This experience has scared my relationship with Toyota of Manhattan I will think twice about going back or recommending any one to go there, and I have been their customer going on 7 years what a shame. I would not like to deal with this salesperson if I return.

newyorker2

Sep 7, 2013

Shopped around for pricing and they gave me the best price in the area by far on my new Camry. Had a great experience, and when I buy another Toyota, it will be from here.

270seamangal

Sep 5, 2013

Danny Youseff, the salesman who greeted me and my son when we came in, was very friendly, knowledgeable and helpful. He explained the mechanics of leasing and was very specific detailing what that would entail. I would recommend the dealership highly.

JohnFoy

Sep 2, 2013

I rank this dealership very highly because our experience there with David Grant was positive and successful. Why successful? Because my wife and I leased a Toyota RAV 4, which we love. Why positive? Because David Grant was great to work with. He was knowledgeable, friendly and extremely helpful. I recommend this dealership to anyone looking to buy a Toyota, and they should ask for David Grant. We were stressed out going into this experience, but David made it smooth and easy. He answered our questions honestly, and he didn't try to hard-sell us. Working with David, we felt like we were dealing with a friend who understood our needs. While we were there, we met and talked with a returning customer who was there to lease a Toyota Prius, and he told us he trusted this particular dealership. It was his third time back to lease a new car. That says a lot. I look forward to doing business with these guys again. And hats off to David Grant.

Elgato11

Aug 21, 2013

Anthony Namias was exceptional. Very knowledgeable & patience. I would recommend this dealer for your next car purchase. Thank you Toyota of manhattan from karen and Martin.

ozunak

Aug 21, 2013

Anthony namias helped us selected our car. He was very proffessional and educational towards our needs. He understood what my family needed at the moment. He did not make us feel under any pressure. He is a excellent person, and he went the extra mile to make our vehicle purchase an fun and educational experience for me and my family.

Thierryamezcua

Aug 16, 2013

This is the second time I lease from this dealership. I could not have been treated in a nicer way.They made feel like family.

atristain

Jul 24, 2013

i just purchased a camry 2013...and if i had to do it all again...i would go with Franklin Beco...he a busy man..but gets the job done...thank you Franklin..

Melypr

Jul 20, 2013

When I was looking to purchase my car I went to different places and all of them kept me waiting or the put excuses. My friend took me to the Toyota. There I met Franklin, he has a great personality, great costumer service. Right there he said you will leave from here driving leave it all to me. I felt like finally I can trust someone. He explained detail by detail everything and the next thing I know... I was driving my car. After a couple of months I went back to get the Rav4 2013, I thought it was going to be impossible. But for Franklin and the staff everything is possible. I am very satisfied and will recommend, to those that are looking for a car to not waste time in other dealers go my friend Franklin he is the best!

Daniela_maria

Jul 15, 2013

They make you feel comfortable as if at home and they are very understandable I loved the service and they make you feel like family

roydot53

Jul 14, 2013

Kevin Primus and Franklin Beco gave me and my wife excellent, professional, and personal service throughout our experience with purchase a new 2013 Rav4 limited car. They were both very knowledgeable and patient with us and they had excellent communication. They made us feel like we were valuable customers. Toyota of Manhattan should clone Kevin and Franklin because they are the best when it comes to customer service and customer care.Leroy and Dorothy Hannah914-391-8176917-359-6307Thank you and we will be happy to refer our family and friends to this dealership!

Manny_NYC

Jul 13, 2013

Came to this dealer to buy a used car that was advertised online as "certified" but it seems the technicians there merely check that the car meets the state inspection req's. The financial department sells guarantees for $ 2000.00 advertised as 100k miles/ 7yrs (FROM THE DAY THE VEHICLE WAS SOLD WITH 0 MILES AS NEW NOT ACTUAL MILEAGE; they forget to mention that little piece of info). Beware of the service department, once you leave your vehicle there they might use it to run errands (over one day my car was driven 12 miles and the technician did not even fix the problem with the car). Overall a really bad experience would not recommend this dealer, should have checked online first since the have bad reviews in several websites. The only bright spot might have been the salesperson.

ClaraRomero

Jul 5, 2013

Franklin and his team were excellent in my time expended at the dealership and addressing my needs. I explained what what I wanted and within what pricing and I did not have to deal with that back and ford that usually consultant/salespeople put you through.Thank you Franklin for all your help and making my experience much more pleasurable!clara

Nomocracy

Jul 3, 2013

This dealer is a rip off. They sold me a lemon car. When I came to replace it, they took $3000 deposit for a replacement car but never gave me neither the car nor the money back!!! Beware!! Shop somewhere else!!Kevin Primus and Franklin Beco are the biggest crooks of the whole company. Franklin Beco is sweet and nice with the customers, he promises you this and that, but when the time comes to sign the papers, he is saying that there was no agreement and that he never promissed you anything. Kevin Primus is rude and like his buddy Franklin does not keep his promises. He can not speak with customers politely. After I disagreed to pay $10,000 more then the price we agreed upon initially, he told me to "get out of his store". I will never go to this dealership again and will never buy another Toyota.

janet5423

Jul 2, 2013

Franklin is the best of the best!!! I would only buy my cars from him in the future...he made every step easy from beginning to end and he couldn't do enough to make me satisfied and happy with my purchase...I couldn't be more thrilled and on top of it all, he's a great guy. Thanks Franklin, for all that you did to guide me through and for genuinely feeling excited for me when I drove away with my new prius......

Josefina400

Jun 29, 2013

My husband and I are very happy with Toyota of Manhattan. Franklin Beco was friendly and helpful. He make us feel like family, and help us to choose the right car.We thank him for everything he did for us. We strongly recommend Toyota of Manhattan and over all Franklyn Beco.

Med165

Jun 28, 2013

I was in the market for a new car Suv Rav4 from a dealership. With many car brands around the area, i chosed toyota they are all sturdy and reliable. I walked into the showroom and was browsing around, and Franklin introduced himself and we started talking. Franklin showed me all the new cars he answered all my questions and before I was ready to make a purchase. He explained to me in detail how financing a car works and the difference between financing and leasing. He made sure I knew what I was getting myself into and he even helped me get a good deal on car insurance. I requested a the color of the car which was not in stock (Summersite Blue) and he made a call and with a 30 min's the car was at the dealership I recommend Toyota of Manhattan and if you would like to speak with someone about cars, you should speak with Franklin Beco.

Gmvidal

Jun 27, 2013

I went to Toyota of manhattan to return my old Camry and get a new one. Franklin beco one of their sales associate was the best. He was very friendly and courteous. He helped my husband and myself along every step of the way. If you're in the market for a new or used Toyota I recommend you see Franklin beco at Toyota of manhattan.

Gee616

Jun 27, 2013

Franklin is the best. Very friendly and helpful. If you're looking for a new Toyota see Franklin at Toyota of manhattan he's there best asset.

John

Jun 25, 2013

I really had a bad experience here. The car was advertised at a certain price online and of course a whole different price comes up when you get there. The car had to be serviced because I bought it with the certification from Toyota ($1000.00), but apparently they only "check" to make sure parts pass the STATE INSPECTION as opposed to any higher standard from Toyota, NOT worth it. The service took a long time (DAYS) and when I went to pick it up it was not even ready I had to wait for 2 hours at the dealer after they told me to be at the dealer at a certain time. The extended warranty which is $3000.00 was sold to me on the 7 yrs/100,000 miles premise, but got documentation on the mail saying it's 100,000 miles on the original mileage not from the date of purchase so basically bought a 40K miles warranty for 3K because the car had 60k when I bought it. Basically everything in this dealer is horrible, the only bright spot was Franklin the salesperson.

E.M.

Jun 24, 2013

I contacted toyota about refinancing a car I had purchaed from them last year. I was promised that they would be able to get me a better deal and that they would keep me posted on the stauts. After a week of not hearing anyting, I followed up - only to continue getting the run around. It has been almost two weeks and still nothing, unbelieveable. The level of service I recieved was unacceptable. They were non-responsive and lacked a very basic customer service skill in keeping me posted on the status.

Toyota shopper

Jun 24, 2013

From the moment we walked into the show room the vibe was pushy, controlling, rude and just the worst experience ever. Please save yourself and go to any other toyota dealer. These people do not want your business.

accortez

Jun 14, 2013

I was in the market for a certified used car from a dealership. With many car brands around the area, I've chosen Toyota because all my family cars were Toyota's and they are all sturdy and reliable. I walked into the showroom and was browsing around, and Franklin introduced himself and we started talking. Franklin showed me all the certified used cars they had in the showroom, he answered all my questions and before I was ready to make a purchase. He explained to me in detail how financing a car works and the difference between financing and leasing. He made sure I knew what I was getting myself into and he even helped me get a good deal on car insurance. I will tell you, Franklin is a man who is honest and holds true as a sales rep. He made an honest mistake on a spec with the car I was purchasing. He came to me before I finalized everything and apologized for his mistake, corrected it and made sure I compensated me for mistake. I recommend Toyota of Manhattan and if you would like to speak with someone about cars, you should speak with Franklin Beco.Certified Car Purchased: 2006 Toyota Highlander

Luis Alarcon

Jun 11, 2013

I came to Toyota of Manhattan after an internet research for a car that I liked, just to look. Then Mr Franklin Beco showed me the car and went for a test drive... I really liked the car very much, so I decided to buy it. Thanks to the outstanding efforts of Franklin and the rest of his staff, I was able to drive the car home the same day. I would certainly recommend this dealership to anyone . Keep up the good work Franklin and Toyota of Manhattan..!!!!!!. Thanks for your help. Luis Alarcon

steveas

Jun 11, 2013

I dealt with Frank and Josh and they were very cooperative and helpful. Frank has called me back right away when I had any questions and has been my leg man to find out and report back to me with the correct answers. It has been a pleasure dealing with him. Josh handled my service quickly and accurately.

Stlouis25

Jun 10, 2013

Doing business with Toyota of Manhattan was the worst experience in 30 years of purchasing/leasing cars. Everything they say they were going to do they did not. They made promises they did not keep and every time they tried to compensate they made it worse. So much so, they offered to pay my first month payment which took them 6 weeks to do. The service department attempted to sell me services I did not need. Every 6 month service appointment, they claimed I needed a new cabin air filter. The last time they tried to sell me industrial engine cleaning because of possible rat drippings on my engine. I had the car for 2 years with only 20,000 miles.

Oquenda84

May 26, 2013

I visited Toyota of Manhattan looking for the car that I always have liked but never purchased, because never got a good deal in any other dealership. Here I have founded not only my favorite car at a GREAT deal, I have founded nice and friendly people. Thanks them I consider myself a happy owner :) I would highly recommend this dealer to anybody that wants to go for the car you like and leave happily driving like I did.

BH

May 25, 2013

I first came to Manhattan Toyota trough an internet search of a specific car. After emailing my info I received a follow up call the next morning. I made an appointment and came in and met with Robert McIlwain. We didn't t come to terms on that particular car, but agreed to keep in touch, and that he'd let me know as other cars became available. Robert was persistent without being pushy. He was willing to answer many questions patiently, and always responded quickly to emails and voice mails. When the right car for me became available I was willing to come back to Manhattan despite the fact that there are many Toyota dealers much closer to my home. I purchased a car, and Robert spent a lot of time explaining how to use all the great features in my car. I recommend this dealership, and recommend you ask for Robert to assist you

michael

May 20, 2013

Bought a used car, which they said went through a 160 point inspection. Drove it two weeks prior to an appointment to have it looked at by another dealership. The car was junk - oil in the coolant, obvious signs of overheating, totally broken A/C, and it had no steel protector below to cover the axles. It was suggested not driving the car. Toyota took car back with no problems, except it took over a week to get my down payment back, to turn the licenses in and it has now been two weeks and my loan has not been cancelled and they are giving me a hard time with paying for the diagnostic report at the other dealer - even though it was obvious they did not do a full inspection (or their mechanic doesn't know what they are doing). I call them everyday - they rarely call back. This has been a nightmare. DON'T GO HERE!

VictorBeco

May 15, 2013

I would absolutely recommend this dealership to anyone out there looking to buy a vehicle from Toyota. I had a great time buying my brand new Toyota Highlander because of the sales person Franklin Beco. He is so personable and charming that he made me completely at ease with my purchase. I am so happy with my new vehicle and it is all because of Franklin. Please go in and take a look around, you will not be disappointed.

alarconluise1

May 14, 2013

MY EXPERIENCE AT TOYOTA OF MANHATTAN WAS VERY GOOD AND PRODUCTIVE, I JUST WENT TO "LOOK", BUT THE FRIENDLINESS, PROFESIONALISM AND KNOWLEDGE OF FRANKLIN WAS OVERWHELMING. I DROVE OUT MY TOYOTA CAMRY THE SAME DAY..!!!! .I WILL DEFINITELY RECOMMEND THIS DEALERSHIP AND FRANKLIN TO ANY OF MY FRIENDS OR ANYBODY ELSE... KEEP UP THE GOOD WORK..!!!!!

jeff

May 6, 2013

don't go to this place for nothing .it's worst place of junk for service of for buying .they are full of s--t

Grissom03

May 6, 2013

Still waiting on my refund from my $500.00 they assured me that I'd get back after my title and licensing fee, which wasn't over $75.00. Vehicle was dirty, dog hair everywhere! All of the previous owners information was still in glove box, and CDs in CD player. The vehicle didn't have a full tank of gas as stated it would! Customer services is less to be desired! When I call I just get the run around. This needs to go viral, newspaper adds on what a rip off Toyota of Manhattan is, a visit to Angie's list too.

gcody

Apr 1, 2013

As soon as I signed, service was zero. They promised it would be ready and it was not (it was right after Sandy but i gave up my car because they assured me they would have a full tank of gas, they did not.I left work early to pick up my car because i wanted to see it in the daylight, They knew I was coming, they kept me waiting about 1.5 hrs until it was completely dark and double park so i could not see the car at all. They told me that they cleaned it but the dust on my fingers said otherwise. The young guy I thought I was helping out by working with him could barely show me anything on the car. He was done. I had to call numerous times, left messages, spoke to 4 different people at least 7 calls? to get the instructions for the remote starter. They called to tell me there was a problem with my registration and to give them the some #s from the registration, I said sure as soon as they sent me the instructions for the remote starter. They never did tell me what the problem was.until March 27, 2013, months after buying the car. They gave me the wrong plates, got them switched back on 3/29/13 but today I get a ticket in the mail for going through a red light on 3/9/13 for the plates i just received on 3/29/13. $80.00. The floor carpets are also deteriorating at an extremely rapid rate. This is my 3 corolla, 4th toyota. Never will i go to this dealer again obviously, I did not review earlier because i just wanted to distance myself from this experience. But then i got the ticket and I will need to spend time dealing with that. Toyota Manhattan - an example of what not to do. This is an extremely brief summary of the extreme frustration i have experienced with this dealership.

acseligman

Mar 16, 2013

My 2004 Toyota Prius needed a new 12V battery, and since of course it happened at an inopportune time, I dropped it off at the dealer, Toyota of Manhattan (NY), which was convenient, quoted me a reasonable price, and I had a recall to take care of anyway. The next morning, the service rep called, told me the battery would be three times what Id been told the night before, and suggested two other items be serviced, totaling an additional few hundred dollars. I was immediately suspicious, especially since one of the items had been done (at another dealership, while on a road trip) during the 60,000 mile check just a few months ago. So I told him to just do the recall and Id deal with the rest. A good friend had previously recommended T&S Auto repair. He wasnt too sure about the battery, not having worked much on Priuses, which do take an unusual size battery, even for the 12V. I bought that thru Amazon and he installed it, bringing my total to about half what the Manhattan Toyota dealership had quoted. He also told me both of the other things were just fine. Thank you T&S! Guess where Ill be going back to.

maryl227

Mar 12, 2013

The instant I walked in I felt this was the place to do business. After explaining about a horrible experience elsewhere. They were compassionate & honest.

Sharad

Mar 8, 2013

David Grant was fantastic. A very good salesman, and very knowledgeable about the car. They were also patient with us and let us make decisions as needed without pressing for a sale.

jingle

Feb 20, 2013

I was shopping for a used car everyday for two weeks. I would search the internet for a 2005 honda civic (-give or take a year-) daily until i found one in my price range. Once i located the vehicle fitting my requirements, i would then call the dealer and ask if the vehicle was still available and if i could see it in person. i visited over a dozen dealerships through-out New Jersey and Long Island and Staten Island and Brooklyn . Every time i arrived at a dealership and requested to see the vehicle i called about, they would claim it was recently sold about one hour ago "" or "" the internet price was incorrect and there would be all types of additional astronomical fees needed to be added to the sale price. one dealership in New Jersey had a vehicle advertised for $ 4000.00 and when i arrived the sales manager said they could not sell me the car for less than $ 6500.00 + tax and what ever other fees. He claimed he would be taking a loss and that the car should go for $ 8000.00 minimally.I even showed him the internet advertisement on their computer, so that they could see exactly what i saw .But that was a waste of time.So i left the dealership and jumped on the highway again for a one hour long, extremely frustrating drive home to staten island. On Tuesday morning 19-feb-2013, I began to search the internet again, for a 2002 to 2006 honda civic and I finally found a 2005 honda civicwith all my requirements at "Toyota of Manhattan" 645 11th Ave. New York, New York 10036..These guys were great !!! It all began when I called 1-212-399-9600 and I spoke with a lovely young lady by the name of Lashana Lewis, she was extremely pleasant and helpful. She and I discussed the vehicle availability and it's price and the deal I was interested in working out with them. She quickly discussed my offer with her supervisor and we came to an agreement and she arranged for me tovisit them that same day. I called Lashana Lewis again prior to my departing from home on my way to Toyota of Manhattan, to make sure our previous discussion was still valid and she assured me our deal was still good and,that they were waiting for me to come down to see the car and take a test drive and finalize the deal. Once I arrived at the dealership, i quickly met Lashana Lewis and she introduced me to Carlos Tovar the salesman. Carlos Tovar was a complete gentleman and he was extremely courteous and respectful.Carlos quickly showed me the vehicle I was attempting to purchase as I requested.I saw the vehicle and after my approval we proceeded for a test drive.The test drive went well and we returned to the dealership.Upon arriving to the dealership we began to fill out the paper work. I informed Carlos about the deal I had pre-arranged with Lashana and he confirmed my statement with his manager.Carlos returned and informed me that the deal was still good and we filled out the paper work.All the numbers on the paperwork came out to exactly what we agreed on and there were no surprises... At the end of the day Carlos introduced me to Rashid B. the finance manager. Rashid and Carlos and I went over all the paper work and re-confirmed all the numbers were as we discussed and that I agreed and that I was happy with everything. I expect to pick up my 2005 honda civic tomorrow on 21-feb-2013... They informed that if I should have any issues or concerns that I should call them immediately, so that we can address anything that should arise. Toyota of Manhattan turned my terrible used car buying experience into a very pleasureable automobile purchase.My thanks to the great staff of Toyota of Manhattan ; including the valet's. !!!!

charcait

Feb 12, 2013

On February 11, 2013, I went to Manhattan Toyota for my one o'clock appointment. There was a lot of confusion in finding someone to take care of my car to get it appraised for a trade-in. There was more confusion to find a sales person. Much more time was spent waiting for a car to test drive. After the test drive, so much time was spent waiting to discuss cost. Finally, after hours of waiting and getting a headache, I spoke to Joshua Hennion. He offered me a price for my trade-in which was well below the trade-in value for a similar car like mine in "fair" condition, and my car is in excellent condition. Then he offered the cost of the 2012 Toyota I was interested in at a supposed "sale" price which is higher than the listed price of the same 2013 model! The experience at this dealership exemplified the common characterization of a car salesman: dishonest and sleazy. Beware of Manhattan Toyota!

jtcin11

Feb 8, 2013

David Grant was great! Once I knew what car I wanted he was quick and easy to negotiate with and I ended up getting the vehicle i wanted at a fair price!

bayonne7

Feb 5, 2013

I had the worst experience of my life when buying my Toyota Sienna, pre-own last month at Toyota Manhattan. I dealt with TJ throughout all the sale and my experiencewas lack of information, lack of transparency,and i felt that i felt like they weredoing me a favour!The car was paid in full, no finance, nevertheless the service was horrible. They were just concerned about receiving the check. On the day we went to see the car we asked TJ to put the car on and the battery was discharged. He told us that maybe someone left the lights on. He got a jump start and started the car. Since we brought the car home, it has already stopped more than 3 times and we can put it on again. We had to buy two battery chargers in different ocassions, and another time call the roadside assistance to get us home! We did not receive any papers since we bought the car, not even the car manual with it. I am a diplomat in this country and frankly i am deeply dissapointed with your services. I can not even apply for the diplomatic plates as i dont have the car papers yet!I do not recommend Toyota of Manhattan to anyone, and specially to the diplomatic comunity in NY, because they dont know what they are doing and take advantage when they know you are new in the country!

ETBuckleUp

Jan 26, 2013

My second Toyota Corolla LE 2012 leased car was flooded during Hurricane Sandy. My insurance Geico paid off my lease, and I contacted Toyota of Manhattan and these gentlemen helped me lease my third Toyota Corolla LE 2013:1.George Kakkou, General Manager2.Kevin Primus, Sales Manager3.Joseph McKnight, Certified Sales Consultant4.Rashid Basir, Finance ManagerThey are extremely personable, professional, and very polite. I would definitely recommend anyone interested in leasing a car to go to Toyota of Manhattan.Thank you so much for all your help.

govinda

Jan 25, 2013

Bought a Toyota Avalon last Friday from Kevin Primus and David Grant. We had a great experience with both, especially Kevin and David. They gave us a very thorough walk-through of the car's features, including the safety design. They's extremely personable and easy to trust. We know they's new to selling cars and we wish them the very best. They has our highest recommendation.

JS4564

Jan 25, 2013

I do not know where to begin. My reason for coming to TSOM was to repair or trade in my 09' Toyota Venza. I was in my first car accident and due to a bad decision, dealt with a auto body shop that was referred to my by my cousin. This recommendation and my decision to pursue it became an absolute nightmare. It started off by me calling and explaining to Will Howard, the salesman who assisted me with purchasing the vehicle. I explained that I was in an accident and wanted to trade in the vehicle. He told me to come down and we will sit and talk. After reviewing my situation and what I was willing to contribute to the deal(no money down:)), It was determined that it would be best for me to attempt to get my vehicle repaired. I brought my vehicle down. Now, I explained to Will my situation with the car prior to coming down with it. The vehicle was transported on a flat bed. It was in very bad condition. The auto body shop fixed nothing!!!! The car was smoking and just about everything was wrong with it. The staff members at the service entrance were amazed at the way it was smoking. It turned out to be gas coming out the exhaust pipes. I figured. Exploring my options I decided to sit with Will again. With his hands tied at this time he introduced me to Michael Jamal(S&P Dir) & Alex Collao(xxx.Sr Mgr). The reviewed some options on how to pursue a claim against the infamous auto body shop. Alex explained that he would have the car inspected and give me a price to get through the first phase of repairs. Michael explained that they would do the best they could to assist me with this matter..... I can continue to go on, but overall, they assisted me in transitioning into a 2013 Toyota Venza. When I was in need of some sort of help in getting through a portion of the burden of dealing with this body shop, they were there for me. They were all compassionate and sympathetic to my situation. They really worked as a team to help me into this vehicle. Every one from beginning to end. To name a few more, Jimmy Jones(Finance Dept), Rashid Basir (Fianance Mgr), Kevin Primus (Sales Mgr), Mike Grau (GM), and GEORGE (GSM). There were others, one of the valet guys at the service entrance who I have seen numerous times and one of the mechanics that were introduced to me by Alex. I am very thankful for my experience at TSOM and everyone who played a role in assisting me with a big part of this situation. They are very professional and experienced. They should be rated as one of the elite dealerships in NYC. JSHarlem, NYC

qwerty123232

Jan 25, 2013

I had a very nice experience, the staff are great, very energetic and enthusiastic about their job.I would definitely come back again and recommend to my friends

Mocanito

Jan 18, 2013

The best dealer in town.....Franklyn, richie, George are just the best in business I recommend this people 100% thanks again and God bless you all....

vimesa

Jan 8, 2013

My experience at Toyota of Manhattan was positive because everything was explained to me by Franklin Beco and George.Franklin is a great sales person, he is not only about the money, he is more concerned about customer satisfaction. I know him since I bought my first Camry 2000, he is more than a family to me. I would recommended him to all my family and friends. Thanks again Franklin I'm so happy to have my new Rav 4.

shaxa8181

Dec 29, 2012

I have the best the experience that I expected from buying a new car. I met Franklin Beco and George who help me so much. I will refer all my friends to buy at Toyota of Manhattan.

dbriedj

Dec 24, 2012

Richy pulled gotcha on us. Advertised price is $15,999 when about to make decision it jumped to $17,250!! The advertised car wsa a trash...not serviced yet. Very bad experience!

yumz19

Dec 10, 2012

This was the first time purchasing a vehicle from Toyota of Manhattan. While there were a few obstacles along the way, Kevin Primus handled the deal with care and provided personal customer service. He was courteous and professional during the purchase the car. I want to thank Kevin Primus for the deal I received.

hsuj

Dec 5, 2012

One word: GREAT!!!This was our second time/second year back to Toyota/Scion of Manhattan to purchase another Sienna. Again, we had the best experience. From the moment we walked in and spoke with Joan Cordero we felt he was extremely attentive and helpful. Manager Kevin Primus is a very personable guy and we felt very comfortable buying our second vehicle from him.Both Joan and Kevin made it a pleasant and stress free experience for us. We will tell everyone we know that if they want to buy a car this is the place to go.Thank you Joan and Kevin! We love our new XLE! We will be back in a few years when our son gets his driver's license - he likes the Prius. ;)

jocelynelbaum

Nov 23, 2012

I really liked Kevin. He was very professional and did his best to find the best deal for me. I love my new car and am very happy with the experience.However, before I met Kevin, I was introduced to Fred Frosch and Stan. I was very unhappy with the way they treated me and it almost cost this dealership the sale. Fred was rude and unwilling to help me get the car I was looking for at the price I needed to pay. I find it interesting that he said he was unable to go any lower on the monthly price on the exact car I ended up with when Kevin Primus was able to find me the deal I needed in order to lease the car.

Swilky31

Nov 11, 2012

After Hurricane Sandy destroyed my car, I was very worried that the car insurance would not give me enough money so that I could pay off the car loan and then buy a new car. Kevin called the car insurance company on my behalf and just like that the insurance adjuster increased the amount that they were willing to pay for my old "total loss" car. Not only that, Rashid researched which bank had the best rates for my new car loan. Angelo Lewis helped with all the important details.

vondaroney

Nov 11, 2012

Hurricane Sandy hit and everyone in Hoboken loss their cars. As soon as the power was restored Kevin and his team started taking care of us. From the moment we arrived Christina, whom I had never met, greeted me and know exactly who I was. She has amazing customer service skills. Once inside Kevin had the cars I wanted to look at detailed and ready to show me. This particular Saturday was crazy, thousands of people had lost their cars and needed to replace them and it seemed like we all choose that Saturday to do so. Joseph and Angelo took great care of me, even running down the street to get me a cappuccino, while I waited. I live in New Jersey and choose to drive into Manhattan, even though there is another Toyota dealership 4 miles from me in Jersey City, due to the custom care I have received over the years. Great job guys!!

tsmith813

Nov 1, 2012

Gone are the days of the snake oil sales men, these guys were knowledgeable, professional and helpful. They made choosing and buying our Toyota Plug-in an enjoyable experience. Thank you for a hassle free transaction.

Cajones121

Oct 24, 2012

The Batman and Robin of car sales!!! Very courteous, professional and knowledgeable. These gentelmen go above and beyond the call of duty to ensure 1,000% satisfaction.Not only are they friendly and down to earth but what other car salesman you know sports a bow tie these days??? NONE... Except one... Mr. Joe McKnight!!!Thanks guys for hooking me up and making this the most hassle free transaction ever!!!Carlton Jones

Inmkt4Prius

Oct 17, 2012

Still waiting back for my deposit 3 weeks after they sold car I had put my money down for. They didn't even call to say they sold it. They reinforced the notion of a cheap disturbing car salesman, not something I expected from a Toyota dealership.

judbrock

Oct 17, 2012

Kevin Primus, Sales Manager and Joseph McKnight were wonderful to work with when I leased my Toyota Camry from Manhattan Toyota. Kevin Primus was very accommodating and went out of his way to make the process easy for me. I went to other dealerships and Kevin was the easiest sales manager to deal with. He was always available to answer calls and questions and included many extras with my lease. I appreciated the courtesy and time that he devoted to make my transaction as easy and pleasant as it turned out to be. I will definitely return to Kevin Primus and Manhattan Toyota when my lease is up. Joseph McKnight was also extremely helpful to me as well. He showed me how to operate the navigation system as well as all the other new improvements in the Camry. He transferred all the items in my car (my trunk was beyond full) with good a smile and with kindness. His help was invaluable.Thank you, Kevin and Joseph for a very positive experience. Thank you Manhattan Toyota for having such a good staff.

asmilefoya

Oct 15, 2012

Our company begin our lease with Toyota of Manhattan in 2009, and when the time came to renew that lease this year, Joe McKnight and Kevin Primus went out of their way to answer our questions, show us all options available, and work with us on what our needs were. They were exceedingly patient with us, as well, as we made our final decision on the vehicle and the timing of what we wanted to do. I could not recommend more to anyone looking to purchase or lease a quality vehicle these quality individuals. The professionalism and courtesy extended to us from Joe and Kevin as well as the entire organization there at Toyota of Manhattan was outstanding. We are extremely pleased with our vehicle and experience there, and look forward to working with them again.

mary71

Oct 15, 2012

The first time we met Franklin, we knew we were at the right place.Franklin was very helpful & accommodating.he asked for a good review, I disagree because he deserved an excellent review. Respectful & honest, what else can I ask for. Got the Sienna SE 2012 dream car that I've been looking for!

JSierra125

Oct 13, 2012

I wanted to write this review to express my outstanding experience at Toyota of Manhattan. First I would like to thank Franklin Beco for an outstanding job towards helping me finance my car. Honestly this guy is a great salesperson. He is so enthusiastic and deserve an A+ for effort. His personal analysis, breakdowns and comparisons about cars are true facts. I can depend on him for any help. He is not only about the money, he is more concerned about customer satisfaction. I came to Franklin to gain more perspective on trading in my car for a new car. I now have a better perspective on that deal because of Franklins excellent explanation of the process. Franklin has become more like family to me over the years of knowing him. I wouldn't go anywhere else but Franklin Beco at Toyota of Manhattan.

Ronnie Augustine

Oct 13, 2012

My experience at ToyotaScion of Manhatan was positive because the sale was conducted in a polite and proper manner everything was explained to me by Franklin Beco from sales I was happy with the purchse of the vehicle price offer and happy with the Camry (Hybrid 2010) I bought.I would recommend him to all of my family,friends and for my Future purchases.Ronnie AugustineOntario, Canada.

Grstreeter

Oct 11, 2012

I've been a customer of Manhattan Toyota for 6 years and I keep coming back because their staff are professional and extremely courteous. Kevin Primus is the best Sales Manager (and Joe McKnight) I've dealt with within my customer years at Toyota. Besides their professionalism, pleasant personalities and demeanor, they're very reliable. Kevin never left me hanging, always returned my calls to my numerous questions. I commend his patience with me.Toyota need more Kevin and Joseph's on their team :))

Jburgos8

Oct 1, 2012

Kevin and Joseph were both very professional and made the proces very smooth for me to switch my corolla to a new camry. I would definitely recommend anyone interested in getting a lease from Toyota of manhattan.

RSWCAMRYNYC

Sep 14, 2012

Carlos Tovar made my first leasing experience pleasant & enjoyable. I was impressed in his abilities to coordinate & negotiate with his colleagues to ensure that I was accommodated to the extent I required. Overall I was grateful to find Carlos to be genuine. I look forward to working with Mr. Tovar again as soon as my lease is up.

bcburger

Sep 13, 2012

Simple. We had a particular and unusual problem with the 2010 Avalon we had leased in 2009. My wife was extremely uncomfortable with the front passenger seat. She has a back problem and the seat was too soft; it did not give her enough support. We had tried everything to firm it up, but nothing quite worked. Will called me in November to let me know that I had enough equity in the leased vehicle that I might obtain a new lease on favorable terms. We came in and my wife sat in every new Avalon in the shop. We found one that worked for her (even though it was a 2011 and the 2012's were already out), leased it and are delighted with the new car. Assuming that we lease again, it will be an Avalon from Manhattan Toyota.

ffarinacci

Sep 8, 2012

This has been the best dealership experience I've ever had. Will Howard was genuinely friendly, expedient, and provided great costumer service. I would recommend this dealership and his service in a heartbeat.

macscoop

Sep 7, 2012

I dread visiting car dealerships. I knew that I wanted a Sienna, so I started the transaction via email. But I soon spoke with Kevin Primus on the phone, and he was terrific. I didn't actually visit the dealership until I was ready to pick up the car. But the team was wonderful. Joe McKnight and Kevin were exceptionally warm and friendly, candid, and efficient. I couldn't recommend this dealership more highly -- this is a great team.

jbue

Sep 4, 2012

Joe's approach to customer service is very unusual here in New York City. He was extremely friendly both in the showroom as well as on our test drive (he even dropped my husband and 2-year-old daughter at home when it became apparent that she needed her naptime!) When it came time to actually buy the car was when Joe really shined. I was in the middle of an extremely busy time at work and Joe went out of his way to make the process easy for us - emailing certain forms and coming to my office with the rest of them. He even drove our car to our apartment that evening so that we didn't have to come to the dealership to pick it up. He was so patient while he explained how the bluetooth and other features worked, all while our daughter was climbing all over the car.Our daughter is still asking "Where's Joe?" (Make sure to ask about his "Elmo" voice too!) I think we are going to have to visit the dealership so she can hang out with him some more!He truly went above and beyond and it was a pleasure working with him.

joyoriol

Sep 4, 2012

Last week our mechanic told us it was the end of the line for our 2004 Mazda 3i. After going over our options with my cousin, an Automotive Professor, he said, It sounds like its time to get something that can fit your family and go off-road. We wholeheartedly agreed. So, we cold-called Toyota of Manhattan, primarily because of our interest in the FJ Cruiser. We have a car for trade-in, were coming in today. Do you have any used FJs? Joelle, the Customer Service Rep graciously listened to our story and said, Call me when youre a block away. Ill come out and Valet Park your car and well find you the right vehicle. Great. We drove up, our car was parked, enter Joe McKnight, a Toyota Retention Sales Specialist. Fortunately, Joe knows how to deal straight just like us and we all got right down to business. We told Joe we wanted a car as adventurous as our family, that we had a budget and that we preferred a used Toyota. Whadda ya think Joe, do you have anything for us? Maybe an FJ? Unfortunately, the last used FJ in our budget had just been sold. Ron, the used salesman and Joe walked us over to a few Rav4s we took one look at ground clearance Nope this wouldnt be able to take on tough terrain like we need. What else? We saw a used Jeep in the corner quietly our hearts lifted but we REALLY were there to get a Toyota, not a Jeep! What else... Joe showed us a new Highlander, not for us. He also showed us the new FJ. Joe said, Look I want you guys to have the right fit and stay practical. I am a Toyota Retention Specialist but if you leave with the wrong vehicle no one will be happy. I want my customers to leave knowing they got what they needed. He tirelessly showed us our options, went over numbers both lease and purchase for used and new. In the end the Jeep turned out the winner. Keep in mind this deal was dealt in a very practical way by Joe and his team, as well as by us. We knew our needs and what we could afford when we walked in, and the Toyota team worked with us in perfect harmony. And I might add, we are sales people, too, we know the lines, we know the techniques. These guys are First Class.We put a deposit down and came in the next day to do the trade and pick up our used Jeep. With our toddler tagging along, car seat in hand, we showed up to finish our transaction. Having been through this process before, we knew well no car deal is ever done until you go Upstairs to the finance guy hes the one who closes the deal. Our advice, always be ready to walk away from any deal if it doesnt suit your needs, no matter how many hours youve invested in the search. For us one of the key factors in getting through the car buying process is to walk in knowing exactly what you have, including your credit score because that alone will change the advertised 1.9% APR into 9.0% APR in a heartbeat and will leave the novice in a hard place once Upstairs. Fortunately, Rashid the Financing Manager, read us right and with a bit of back and forth we came up with a deal that worked for all of us. It was a last minute offer of a 4-year service package that allowed us to say yes.By the end of all of this our daughter was in love with Joe who had made sure she had a steady supply of coloring books and crayons and hot dogs throughout the dinner hour of wheeling and dealing. I might add that at one point throughout this process Joe knew we were fading and handed off a granola bar or two to make sure we stayed in the game smart sales technique there Joe! But really, Joe is a really good man and Im sure, aside from being a salesman hed be there to help anyone in need for whatever reason.We all and I mean much of the Toyota Team gathered at the new used Jeep at the end of the day Joe, Kevin the Retention Sales Manager, another awesome individual, and Rashid. Then came Chris the General Sales Manager who saved the day when our daughter took her first look at the Jeep and burst into tears. No I dont like this one, its not an FJ Convertible. I wanted the FJ Convertible. This one is white is has no stripes, there are no rainbows! Chris broke it down, worked some wonderful distraction techniques and sold the Jeep to our daughter. What GM cares to do that these days? This was a first. And we werent the only family at the dealership other sales people were just as focused on their clients needs and looked just as well taken care of.Please note, in our minds we set this deal up so we can come back in 4 years and get the FJ or in our dreams a Lightening McQueen-Toyota-Hybrid-Convertible-FJ-Cruiser. Smile, smile, wink, wink and thank you very much!Thanks Toyota, Joe, Kevin, Rashid, Chris, Ron, Will and of course Joelle and everyone else we didnt meet but look forward to doing business with in the future when we come back for the FJ. We have every reason to believe based on our experience at Toyota of Manhattan that anyone can find the right deal for his/her needs and budget and have a great time doing it. Buying a car was a pleasure here, thanks team!Oh, and one last comment for the mother-company Toyota these guys deserve a new building that shines as bright as the service.Cheers.The Os.

jroskind

Aug 29, 2012

Both Erick and Mel went out of their way to treat me well and make the deal happen.They were both honest, kind, and generous.These qualities are very rare,I think, in sales in general, and in auto dealerships particularly.I have been a loyal customer of Toyota and Lexus over the years, and I am convinced that the excellent quality of the product is equal to these people who represent it.

rusty99

Aug 29, 2012

Erick was extremely friendly and helped me select the appropriate Toyota vehicle for my particular needs. Erick is very knowledgeable was helpful in negotiating my eventual deal. Mel, in the financial department, was very professional, courteous and sincere. His explanations of various warranties, etc. were clear and concise. My Toyota experience has been very positive.

Fr-S2013_alia

Aug 28, 2012

Excellent service... Look out for their customer and not out to get you or your money... Im first time car buyer and they did not try to taken advantage of me and instead guided me through some very useful information for future references... :)

Citygerl

Aug 27, 2012

Carlos Tovar reminded me of my son when I met him so I probably was biased to like him to begin with, but his professionalism and respect of the sale really was much more than I hoped for from any car dealer. He worked hard to get me a good deal and followed up to make sure that we were happy. I will recommend him highly to my friends and family members.

howard levy

Aug 27, 2012

I had a small window to buy or lease a car after my old Toyota was totaled in an accident. Joe McKnight was exceedingly helpful, knew his stock quite well, and, most importantly, was willing to come in on his day off to finish the deal and the paperwork since I only had one day in NYC. Kevin was excellent to negotiate with, while I did not get everything I wanted, we were able to come to a deal that I think both parties were pleased with. Lastly, Rashid was able to help, though it was also his day off, to move along the paperwork and get me out of the dealership in enough time to comfortably catch my plane.Thank you everyone for real SERVICE.

farinacci

Aug 25, 2012

The guys were efficient and productive. They honor m request to get a car with 2 days notice. We all enjoyed working with Will and Jody.

ntiedeman

Aug 24, 2012

I phoned the dealership initially because I was looking for a specific model and color. I spoke with Robert, who was very friendly, informative and helpful. I had spoken with other dealerships who had no idea what products they were selling. When my husband and I came into the dealership, Robert introduced us to Kevin and Joseph. Right off the bat, these guys made the whole experience fun. Not only did they know every little detail about the car we were looking at (2012 Prius), but they could also compare/contrast the vehicle to others, AND they were hilarious. It really showed that they enjoy their jobs, and their energy and good humor was contagious. They ended up offering us a better price than the other dealerships and we really had a good time while we were there. Mel handled the financing aspects and he also was very friendly and knowledgable. It has been almost a week since we leased our vehicle and each person that we dealt with has contacted us to follow up. This guys are AMAZING. Absolutely recommend this dealership and we will be purchasing all future cars with them.

AustinTheAdGuy

Aug 23, 2012

During my time at Scion, I was fortunate enough to work with both Josh and Joe. Josh is a very personable guy, eager to do what he can for his clients. Joe is the kind of guy who lights up any room he's in. Both of these guys made my time at scion not just tolerable, but actually enjoyable. I wish more car dealerships employed gentlemen such as them.

clepitak

Aug 23, 2012

I really enjoyed working with Carlos during the purchase of my car. He demonstrated great knowledge of products offered by Toyota, and provided me with incredible customer service. I would strongly recommend Carols to my family and friends, and I am looking forward to work with him the future.Regards, Chris

encity5

Aug 23, 2012

Purchased my scion FRS from this dealership. I came in towards the close of the business day. Josh was not reluctant at all to offer me a test drive in the FRS (which at the time was still the very first days the car was released) Appreciate the no hassle and willingness to help me test drive the car. After I made the decision to make the purchase, they went and promptly got the used managers to look over my trade in and Josh took the initiative to find out a monthly quote at my trade in price and began listing some of my options in regards to payment. After i told him my situation and the amount I wanted to deposit and the terms I wanted to try to match, he promptly came back with a revised quote. (I dont say quick, because i expect a certain process that i need to wait for)I was directed to Kevin to do some initial paperwork which he seemed genuinely interested in helping me and making conversation. He seemed like he had a certain passion for cars and was pleasing to communicate with. This always makes the experience better.More so since the time was passing 10pm. I was sent to the waiting area and was checked up on periodically for any refreshments and anything else. Giving a lengthy wait time (no more than other dealerships i have dealt with) the periodic check in is welcomed to help not feel like one long waiting game. Kevin again was there to help start convo and take additional information as well as switch my plates.Then came the financials whom i dealt with Rashid. He had a great energy. Most salesman do, but he didn't seem to try to breathe down my neck about things. Personally I never had a GREAT time when it came down to working these deals out. There is always an understandable amount of being offered things you might not want and sudden "deals" that arise. What I can say about Rashid is that he certainly tried to keep the pace of the paperwork moving (might be because it was late at night, but we both didn't want to stay there, inching closer to 11:30) And answered all the questions I had. I understand they are also there to make money, so generally your paying a higher price when you get things at a dealership, that shouldn't be a surprise. At the very least, I was given better deals to similar installed items on my previous car. At the very least this made me feel like i got a better deal than i would have, and doing my own research before hand, i am happy to pay what i did. Cant say i got better or worse deals than other times, but I am no expert. And have little experience with these car financial dealings to make a good statement. For me i think the most important part was that i was treated well given the late night, and communication was very clear, which is far better than other places.I recommend them, and have continued to keep in contact with Josh and Kevin, and can say that they are genuinely good people working with. And all of them really made this purchase smoother than anticipated.

lizkim

Aug 23, 2012

Bought a Toyota Prius last Saturday from Rafael and Bryant Tang. We had a great experience with both, especially Rafael. He gave us a very thorough walk-through of the car's features, including the safety design. He's extremely personable and easy to trust. We know he's new to selling cars and we wish him the very best. He has our highest recommendation.

garyteitel

Aug 22, 2012

My experience at Toyota of Manhattan was perfect from the moment I entered the dealership. I was greeted and directed by a cheerful person who made me feel they were interested in making me comfortable. I had spoken to the salesman, Theo Ripoli by phone before I arrived and he knew my interests and that my time was limited. He made the vehicle available for a test drive and explained not only all the features of the truck, but also gave me an overview of the dealership and the thorough procedures the vehicle has gone through. I was quite confident that purchasing this FJ Cruiser would be the best choice for my son's first vehicle. When it came time to do business, Theo was most professional and we were able to strike a deal very quickly. Delivery was the next day. All paperwork was handled completely and professionally and aftersell was done with very complete explanations. All things considered, this purchase was a very pleasant experience with honest and caring individuals. I would recommend this dealership to any friend. I am currently considering another purchase from them myself.

Carolina123

Aug 20, 2012

This was my first experiencing leasing a car. The service and support at this dealership couldn't have been better. My sales rep, Erick Acevedo, was fabulous. He was extremely knowledgable and reliable. I would highly recommend this dealership to anyone interested purchasing or leasing a new car.

Fay Novack

Aug 20, 2012

Carlos Tovar was very patient, and not pushy. He made us feel comfortable thinking about the purchase and was very helpful.He made us feel very confident and by buying from him I feel that he will do everything in his power to make sure we get top service. Fay Novack

Yujin918

Aug 20, 2012

I highly recommend Toyota of Manhattan, and salesperson Carlos Tovar. After dealing with 2 other Toyota dealerships who practices were questionable, Carlos was a breath of fresh air. He was friendly, honest and professional. The buying process went smoothly, and quickly.Many thanks to Toyota of Manhattan.

Jon Chen

Aug 17, 2012

The sales persons in this shop were very friendly and helpful. They were not shy in offering me a reasonable price. I double checked online later and found out that they took the initiative to include the student rebates for me. I would highly recommend this car dealer to New Yorkers that are interested in purchasing a Toyota.

olgap848

Aug 17, 2012

I can say that I had a very good experience with Toyota of Manhattan, the people there are friendly and very cooperative. They took the time to explain everything in a way that I could understand and even though it was getting late they never rushed the process. I feel they truly care about their customers. It was a pleasant experience and I'm happy to have my new Rav 4. Thanks again guys!

moallen

Aug 15, 2012

I thought the overall experience of buying a car from Toyota of Manhattan was fantastic. They knew what car we were interested in and really did a good job to get us a great price. They made sure all of our concerns were met.

teamnic

Aug 14, 2012

My husband and I were pretty shaken up by a bad experience we had at another location, and the experience between that and Toyota of Manhattan was like night and day! Anthony Namias and Jody Lichtman were so kind and helped us with all of our questions and concerns. We are first time buyers and we felt in such good hands - they really took the time and explained things for us clearly. We've already recommended them to friends of ours who are looking to buy - Thank you!

lauraepton

Aug 13, 2012

The dealership stayed open late to complete the transaction. All associates addressed me by my name. All in all I felt appreciated and respected. Besides, who wouldn't want handsome men treating you like a queen. :)

Marianochelo

Aug 13, 2012

I have nothing but great things to say about Franklyn and the rest of the team at Toyota of Manhattan. I'm 100% Content with the experience they provided me with. Franklyn gave me 100% of his attention, along with Erick. They guided me through the entire process and made me feel like I was dealing with friends as opposed to salesmen. Their work ethic is apprecieated.

patriciashekell1

Aug 13, 2012

I felt like I made a friend with Will and really had a great experience overall. Everything went well and there were no issues, I would definitely recomend the dealership and Will.

Best customer

Aug 10, 2012

Franklyn and erick were amazing. Franklyn was very attentive and caring. He helped us out with everything from beginning to end. Any I car I ever buy will be from Franklyn. And erick was very friendly and knowledgeable. They provided me with the best experience I could ask for. Thank you very much guys!!

ARCGNY1

Aug 8, 2012

Joseph and Kevin were very priofessional and cutious. answered everyone of our questions, and were very knolwedgeable. the atmosphere at the dealership was very friendly and professional.

feirstein

Aug 8, 2012

Eugene got this sale done! He was extremely thorough in explaining our options and also fully understood my concerns as a parent handing this RAV4 to a 19-year old. He also was right on target when he knew that we were also talking to another Toyota dealer. Importantly, he was not pushy or overly aggressive - he brought just the right amount of soft-sell and sincerity that sealed the deal in his favor.

mishelby

Aug 8, 2012

My experience with Joe was very positive. As a longtime Toyota owner, I have had my share of both good and bad service, but Joe is the first person for whom I have been willing to write an excellent review with absolutely no hesitation. He followed through with his promises and was able to get me a great deal on a new rav4 that I am absolutely in love with! Thanks Joe!

rbid1

Aug 8, 2012

We were interested in buying a new Prius but did not know much about the car other than the great gas mileage. Seth walked us through the other positive point about the car, walked us through the options and came up with a price we could afford. The car was delivered on time with our custom red leather seats (which everyoem got a kick out of). Overall, a great experience and we couldn't be happier with our purchase.

wrietkerk

Aug 8, 2012

This dealership is great. I as looking for a car for work with a 24 month lease and every other dealership refused to offer a 24 month lease term. I stopped by Toyota about 30 minutes prior to closing and Seth was happy to help me. We looked at a couple of cars and he helped to explain all of the feature. We then discussed my financial needs and Seth, Bryant, Jody and Mel were all happy to help and we were able to get a deal done that evening. They even found a car in my color that would arrive the following day. Overall the deanship is very helpful and attentive and I would be happy to refer my friends and family here for their next car.

anderson393a

Aug 7, 2012

Recently I came into your store after I purchased the vehicle and your sales staff provided me with a courtesy and professionalism I did'nt expect after I bought the vehicle. Your staff greeted then treated me as if we were old friends. I was very impressed by their courtesy and friendliness.I can't wait when you start doing commercials, I will be there!Yours Respectfully, Anthony

phshekell

Aug 7, 2012

Will Howard was honest and straight forward in my negotiations with him.He delivered what he promised with no deviations from our original agreement.He made buying a used car easy.

Sandy1009

Aug 7, 2012

I came in over the weekend and bought a 2009 Venza from Will Howard. The service was great. He kept me at ease throughout the whole process. Everyone was friendly and asking if I needed anything. I would definitely refer Toyota of Manhattan to friends and family and plan on buying here again when the time comes to buy a new car.

SHEILA POWELL

Aug 7, 2012

I RECOMMEND THIS DEALERSHIP TO EVERYONE WHO IS LOOKING TO PURCHASE A NEW OR USED VEHICLE. FRED SPRUILL, JODY LICHTMAN, AND RAY LAUREANO I'VE DEALT WITH FOR AT LEAST FIVE YEARS AND I AM VERY SATISFIED WITH THE SERVICE. CHRIS MIGNANO IS A GREAT PERSON AS WELL. KEVIN PRIMUS IS VERY INFORMATIVE AND PROFESSIONAL AS WELL. THEY ALL ARE VERY PROFESSIONAL AND CONGENIAL TO ALL. I WOULDN'T SHOP AT ANY OTHER DEALER. TOYOTA/SCION OF MANHATTAN IS MY PLACE OF BUSINESS AND I WOULDN'T SHOP ANYWHERE ELSE.

bigliebdogg

Aug 6, 2012

Fred was a great help because he's a great listener. He listened to exactly what I wanted and found the perfect car for me. He also worked with me on the price to help me stay within my budget. Overall buying a new car was a great experience for me and I would highly recommend Fred and this dealership to anyone who is looking for a new car. Thumbs up!!!!

eomar

Aug 4, 2012

Toyota of Manhattan is BAD!!I went there to buy an FJ Cruiser. I ended up buying elsewhere as they are priced well above the dealerships I visited. However, I went back for service since 2008 to service my cars since I live in Manhattan.Tow weeks ago they ordered a rubber strip part for my 2011 FJ. No one from Manhattan Toyota contected me about the part after I left.Today I called to find that the part had been there 2 days after I left. I made 20 calls so far and no one can tell me if they can fix the car today-- which is a 5 minute event.Every one I spoke to tells me they will call me back. I kept cal.ling but no one calls back.I called the line of Steve Kritikos, the Generral Manager but after an incomplete abnnouncement I get disconnected!!There is a rampant culture of profound apathy and indifference in Manhattan Toyota service!!Emad OmarAugust 4, 2012 * I dealt with 4 employees today and one last week--Steve Kritikos, the Generral Manager is not one of them.

jonheag

Aug 4, 2012

We bought a new 2012 Toyota Rav 4 in May and had a fantastic experience. Seth was our sales person and he was extremely friendly, knowledgable and bent over backwards to make sure that we had everything we needed. We've had the car for almost three months now and took it all the way up to Maine and back. The only small complaint we would have is that when picking up the car, it took a while to get in front of someone to complete the paperwork. I'd completely recommend this dealership to anyone in Manhattan that is looking for a new car.

markmand

Aug 2, 2012

Lauren is great!I was having a major problem with Toyota Finance, they were wanting to charge me $1300 of additional fees for my leased Camry after the lease ended. I explained my problem to Lauren and she was EXTREMELY helpful and supportive. She made me feel like she was really on my side. Lauren kept me informed about the status and finally she arranged a very very favorable arrangement that totally satisfied me. As a result, only becausae of Lauren, I will go bck to Toyota of Manhattan when my current lease expires. She is great and Toyota of Manhattan has no idea how valuable she is to them.

rivera carlos

Aug 1, 2012

Anthony Namiaz, Ray Laureano & Jody Lichtman Did a wonderful job making my decision much easier. i would recommend this dealership to everyone. thank you. Anthony

zori9913

Jul 30, 2012

I have been coming to toyota of manhattan for their service department which is excellent. Everyone is so attentive of your needs. I was approached by Mr Beco and convinced me to trade my car to a newer one. He was great as well as Richard. Everyone work together to try to make the processes go through quickly as possible. Mr Beco was great and not only treated me nice but was great and ensuring my family was taken care will I finished the process. Thank YOu Franklin and Toyota of Manhanttan. Will keep seeing you for service maintenance.

ericconte

Jul 29, 2012

Mr. Tovar was helpful from the time we walked in until the deal was complete. He was knowledgable about all of the vehicles and willing to take the time to help answer any questions we had.He has a friendly demenor at all times and a willingness to go above and beyond.

amgine27

Jul 27, 2012

As soon as I walked in i was treated very well. Carlos was very honest and well knowledgeable on what i wanted. he took as long as needed to answer all my questions and was patient, I recommended Carlos to anyone who stops by the showroom.

El_Increible

Jul 27, 2012

I gave this dealership this rating because i loved the customer service was outstanding. Erick's customer service was unbelievable. His charisma and his friendliness made me feel like he was a longtime friend. The entire time we were doing business he made me feel like i was speaking not with a salesman but with a childhood friend. He was always polite and made sure i understood everything that was going on. The whole team including Ray and Bryant both did awesome jobs and definitely created new long time customers. I will be recommending all of my family and friends to Toyota of Manhattan, to be attended by Erick Acevedo, Ray Laureano, and Bryant Tang.

capress

Jul 26, 2012

Joe was upfront and honest with us. We got a price that was reasonable, and he was very patient with my 6 year old granddaughter.

Moreno_21

Jul 26, 2012

I feel very satisfied with the attention that i got from anthony namiasi will deffinetly recomend my friends and family to come to this dealer.during the process he has treated me like family and the car is in very good condition.Thank you,Anthony

tessc22

Jul 26, 2012

I would have to give this team 5 stars for being so enjoyable to work with. They will really take care of you as if you were part of their family. Thank you Toyota Team of Manhattan,Tessa Carlin

Junior31

Jul 25, 2012

Carlos is a very helpful person. His costumer service is great and he meets his costumer's needs. He was very friendly and professional. He made me feel very comfortable, I cant wait to come back! I recommend Carlos to anybody.

lilray242002

Jul 24, 2012

Very good and professional salesman. Helped me pick out a very reasonable priced vehicle. His manner was very calm and relaxed. Made me feel very comfortable

Dkap321

Jul 23, 2012

Carlos was extremely helpful with the entire process of getting my new car. He was very straight forward and informative with all of the necessary details for the deal and I was able to get the exact make and model that I wanted within a matter of days. I would highly recommend Carlos to anybody looking to get a new Toyota or Scion.

SANCHEZ76

Jul 23, 2012

the total experience was great the best thing is that there was no pressure fred was understading into what type of car i needed explained to me in full detail all the fuctions of the vechicle what a great time and wonderfull experience

melisakasp

Jul 16, 2012

I have never received such phenomenal customer service ever. Erick Acevedo is not only an AMAZING sales representative but he is genuinely caring only wanting me, the customer to leave feeling happy. He bent over backwards helping me with my situation, and made purchasing my car a breeze. This was my first experience with the Toyota dealership, I was and still am impressed with the amazing customer service. Erick deserves "Sales Rep of the Year Award".

Manhattan Buyer

Jul 15, 2012

We didn't end up buying a Toyota, but our experience was a good one. The sales people we spoke with were smart and respectful. If we are in the market for a Toyota, I would go back and give these guys a shot.

AlyssaB26

Jul 13, 2012

The only reason I can recommend this dealership is because of Lauren. After purchasing a vehicle here, our sales associate, Carlos was supposed to send over the window sticker to our insurance agency so our coverage would continue. He assured me this was standard and he was on it. Well after speaking to my insurance agency several days later, I found out this was never done. Additionally, I'd be losing coverage at midnight that night unless papers were received. My husband and I called several times that day to get in touch with the sales manager Jody. He NEVER returned our numerous calls, as he couldn't be bothered with us now that he had our money. Finally, Lauren got on the phone and assisted me. As much as my blood was boiling, she stayed calm, friendly, and assured me she would take care of everything. Even as my insurance company's fax service was closing, she managed to call them herself and work things out efficiently, just in the nick of time. When I think of my dealings with Toyota of Manhattan I have such a bitter taste because of Carlos and Jody's incompetence. However, just because Lauren did such a fantastic job, I'd recommend anyone to go there and deal with her. She should be promoted to sales manager.

hflowers

Jul 13, 2012

Lauren Swingle is an excellent representative for Toyota. Her ability to follow-up and follow through is impeccable and made me feel like my concerns mattered and my issue important. She was able to understand my car service needs, addressed it accordingly and resolved my issues professionally. She was ultra customer friendly and has an A-1 personality. As a professional within city government it is refreshing to see an individual deliver with such integrity and function with optimum performance.Thank you Lauren, because of you, I will undoubtedy refer this dealership to my family, friends and associates. You are the BEST!!!Toyota managers, please give Ms. Swingle a RAISE in salary. She is deservant of it.

RachelSchneider

Jul 13, 2012

Vidal and Kevin were two of the most dedicated individuals, and worked hard with us to ensure we were able to rent a new car on our somewhat-limited budget. They were friendly too, which made the entire experience like working with friends, as opposed to "car salesmen," which carries an unfortunate negative connotation.

theresnicks21

Jul 9, 2012

The team was very helpful throughout the entire process. They are knowledgeable, friendly, courteous and put the customer first. THey spent all the time needed to help us get the car we want and then ensured we knew everything before we left.

Wzharris

Jul 4, 2012

I thought that I would have received more ($500.00)for my trade in Toyota (2005 Highlander with 151,000 miles). In addition, the check out process is too long, I spent approximately 5-6 hours to check out. Kevin Primus and his Sale Consultant (Joseph McKnight) have excellent customer service. They were both friendly, pleasant, and professional. Their customer service can sell me anything. I will recommend them to a friend or family member.Thank you.

AsphaltNYC

Jul 3, 2012

I purchased a Scion FR-S, a car which is quite difficult to get at that time because of the hype going around. They kept me updated on the ETA and put a fast track on it to speed up the process.They took care of everything including the financing, and made sure the additional options were correctly installed (3M clear bra, LoJack).Carlos Tovar is among the best salesman in my opinion, i had a great experience dealing with him, he is really nice and helpful.Regarding the financing part, Rashid Basir explained everything and answered to all my questions, FYI the dealership is supposed to close at 8:00PM during the week, we were there, including Carlos, until 10:30PM to close the deal.I totally recommend this dealership, if you want to purchase a Toyota or Scion vehicle, delivering a very high level of customer service.

citywidepainting

Jul 3, 2012

The personnel at Toyota Scion of Manhattan was friendly, professional and courteous. I recommend this dealership from a business and personal point of view. Thank you!

cringer

Jul 3, 2012

I would recommend MrBeco he was very helpful today. It has been a very long time since I went to a car dealership to purchase a car. He was friendly and helpful. Thank You again

ssx5495

Jul 3, 2012

I had an excellent experience at Toyota / Scion of Manhattan and I would recommend it in a heartbeat to anyone in the market for a new Toyota or Scion. My salesman was Seth, who was very professional and knows his products inside-out. I also dealt at length with Josh. Both these guys are knowledgeable and very easy to communicate and negotiate with. I dealt briefly with Joelle and Rashid who were likewise excellent and I had pleasant conversation with sales manager Jody while taking delivery of my car. Everyone I met at this dealership was genuinely friendly and it was a very positive experience. This was also my first experience buying a car outside of NJ and I was grateful that they took care of my plates and registration, contributing to the pain-free experience.

lurae1221

Jul 2, 2012

I had tried another toyota dealer to get different pricing on a new Rav 4 lease. I was totally disgusted and discouraged after going to Lees toyota in queens. The manager was obnoxious and rude. After he gave me a pricing that did not fit my budget he proceeded to say what will i do when the lease was up in august if i couldn't get a car now. I got up and left. I waited a month and came to manhattan toyota. From the moment I walked in the people were courteous and within 5 mins someone was helping me. After talking to the manager he wasted no time in getting me a great deal on a Rav 4. The sales rep and finance officer were just as efficient and courteous. Not trying to push another car or extra insurance or cost to the car.I am extremely happy with my new car.

muni7

Jul 2, 2012

The experience that I recieved today was excellent. Mr.Franklin Beco was so nice and attentive to what I was looking in a car. I consider him the best sales person.

vjnewyork

Jul 1, 2012

I had decided that it was time to replace my vehicle- so I did some on-line shopping for a certified pre-owned and there were a couple I was interested in seeing. Bryant was kind enough to show me those vehicles as well as let me look around to see if anything else caught my eye. Then Erick took me for a test drive.It was a great experience. Erick was knowledgeable, interested in me as a person- discussing my needs and uses for the vehicle and my feeling of loss over giving up my Prius. I bought a Corolla, as my needs had changed and the Corolla seems the best car for my needs and expectations. Then he helped me through the process and even helped me move my belongings from the old to the new car. He was great. Friendly, knowledgeable and assisting with everything- what more can you ask?!?Ray walked me through the finance part- explaining everything clearly and fully so that I was assured that I understood everything and was making all the right choices,.I have been happy with the service staff over the years- The sales staff is GREAT- I am very happy with them also.

Cfrank1

Jun 30, 2012

Erick was professional, courteous and knowledgable. Excellent overall experience from start to finish. We would definitely recommend sales person and dealership to family and friends.

greggblake

Jun 29, 2012

Joseph, Kevin and Rashid were extremely helpful and friendly. They were able to get my lease changed over quickly and worked within my budget and requirements. It made the change over completely painless. They were a pleasure to work with.

Lui2

Jun 29, 2012

I was recommend by family to this dealership and what a great experience it was. We were looking to purchase a Sienna for our growing family. From beginning to end everyone from the receptionist to the salesmen were very friendly and so helpful. There was never a question you cannot ask, Kevin Primus was happy to help. A great price was worked out for us, which we were so grateful. I would definitely recommend this dealership to my family and friends.

crismurar

Jun 25, 2012

I had great experience dealing with Toyota of Manhattan, they treat me and my family very nice from the moment we walked in to the moment we got out, with our new car, very frendly and efficient sales professionals.Thank you, guys.

kalbiman

Jun 19, 2012

very deceptive. they'll "agree" on whatever terms as long as you make a deposit. once that happens they'll make you wait to the last possible minute to just accept whatever terms they switched around on the final paperwork hoping you won't notice. you call them out on it and they try to guilt you into taking it saying so much work was put into it. very slimey. salesmen are nice, but I realize they have no real power in the end as it's the finance managers that do all the real paperwork.AVOID.

Demi74

Jun 18, 2012

Your service there is excellent but I believe if someone comes in for an oil change, they shouldn't have to wait hours at a time. When you go to other places, it takes about half an hour. I know they may not inspect your car as well as you do but going to your dealership can take half a day. I believe that if you take care of the cars that need simple work and deal with them first, it helps declutter the area. I work in an ER and dealing with simple client work helps to retain them and the workers don't get stressed by seeing all the other work that needs to be done. Plus, do you realize that there is no public transportation next to you.

Juanitarodriguez8

Jun 16, 2012

I was refered to this dealership by a family member and I am extremely glad I made the switch to this dealership.. Joshua, Mel, and Kevin were very professional at all times and made the process very smooth for me. They even worked with me on bringing down my monthly payment from the original quote. I am recommending them to my brother and to any other friend or family member looking to buy or lease a Toyota. Thank you guys for being so fabulous!!!Juanita Rodriguez

Hammail

Jun 15, 2012

Was not interested in Toyota manhattan. Needed info so called and got Kevin on the phone. Nice enough that I visited your store...still no intention of buying there. I intended to buy in NJ. After meeting Joseph McKnight, I was sold. Spent hours with Joseph. Hours I never intended spending. Kevin made an offer, I went home to consider. Next day called NJ and they gave me a slightly better offer. Decided I wanted to do business with Joseph and Kevin because I trusted them implicitly. Toyota manhattan is fortunate to have Joseph and Kevin.Sam Higgins

Rosario85

Jun 13, 2012

Both my father and I went in to possibly trade in my 2009 Toyota Yaris which was the first purchase done at the same location. Prior to that Vidal had spoken to my father about this possible trade in which at the time was not on our minds. That definitely changed shortly after having our appointment with Vidal and taking a look at the 2012 Toyota Rav4. I wanted payments to be in the same range as the Yaris give or take a little more as long as it was affordable. Being 9 months pregnant I feel he definitely had more patience with me than expected. Very respectful and answered all the questions we had. Unfortunately, they didn't have the color I wanted, but he called and told me to stop by and take a look at it which I did and loved. That same day around 9pm we left the dealer with a great deal thanks to Rashid and a great vehicle. I must say we will be returning back for another trade in, in a few years. Kevin was there to help us jump into the new vehicle and answered any questions we had about the car along with Vidal. Great customer service. I would definitely recommend them 100%.

scokoe

Jun 13, 2012

In March 2012 I re-upped for a 3-year lease on a new RAV4 with Toyota of Manhattan. Vidal Salcedo was extremely friendly and eager to please, and was able to make the turn in of my old car and delivery of the new one as smooth as can be expected. Lots of follow-up to make sure everything was ok, which is good. There was a little negotiation with Kevin Primus over new lease terms, but he also was friendly, professional and willing to work with me. Only hiccup was that they upsold me a few extras when they brought out the new car, which was different from what had been discussed on the phone, but because this wasn't totally unexpected, and because I liked the extras (sunroof, radio upgrade) I was fine with it. When my lease expires in 3 years, I will be back and look forward to dealing with Vidal and Kevin again.

MannyVelez

Jun 11, 2012

My experience with Kevin and Josh was friendly, thorough and complete. They were very professional yet i felt as if i were dewling with friends. They walked me thru the entire process of buying my new car, while Kevin worked diligently in working through various payment plans to help my family's budget, Josh walked me through every detail on the new 2012 Camry, from its new fuel saving features, to the Bluetooth connectivity features for my cell phone. I wil definitely recommend others to Toyota of Manhattan, and I will have them ask for both Kevin and Josh for a thorough and honest experience.

ETBuckleUp

Jun 7, 2012

I received my first phone call from Joseph McKnight seven months before my Toyota Corolla LE 2010 lease expiration. After that, I received several phone calls, emails, letters, and cards from Joseph, Josephs supervisor Kevin Primus, and Toyota of Manhattan. All of the team members are very persistent in keeping their customers for a lifetime. I finally met Joseph and Kevin on May 2012 for the first time. They are both very nice gentlemen, extremely personable, highly professional, and very polite and I think Joseph is passionate with a kind heart. Joseph hugged me because he could not pronounce my last name on the phone. We all three discussed my options for returning my cars lease and leasing a brand new car again. Unfortunately, Kevin did not accept a deal that I was looking for and I felt that he did not want my business with Toyota of Manhattan any longer. I was in front of the building and the Toyota staff brought my car from the garage. A gentleman (I still do not know his name) that I think was Kevins supervisor started asking Joseph and Kevin about my car lease. He said very clearly and I quote, He kept his car in excellent shape. He asked many questions from Joseph and Kevin, and finally, he wanted to talk to Kevin and Joseph in his office. I was waiting in the street right in front of the building and I had two options in mind; return the car on the expiration date or just walk in Hyundai dealer and lease a Hyundai Sonata. They all came out and right away, this gentleman offered me a price.It was not a price that I was looking for but it was reasonable. I shook his hand and a deal was made. Kevin Primus, Joseph McKnight, and Melvin Guerra took care of the rest and made me feel like home and my brand new leased car was ready in one hour. I will give these gentlemen (I forgot to get his name), Kevin Primus, Joseph McKnight, and Melvin Guerra an A grade. I would love to be a lifetime Toyota customer.

g.ephrem

Jun 7, 2012

Service was great, the follow up was thorough and I was very pleased with the end result. I got the car I wanted in the price range I wanted.

kadellj

Jun 7, 2012

A little over a month ago, I started inquiring about the availability date of the Scion FR-S. I initially contacted Plaza Scion since they were the closest to me. The agent I spoke with had NO clue of what the FR-S was. His answer to my question - When will the FR-S be available, was "Is that a new Honda?" from that point I knew I couldn't do business with them. How do you do business with someone who doesn't even know what they are selling? Of all the dealers I contacted, Scion of Manhattan proved to be the most knowledgeable. My initial call about the car was promptly returned by Joshua Hennion, who was extremely friendly, professional, and ready with any information I needed about the car. A prime example of who you would like to do business with. I was able to place a pre-order on the car and everything flowed smoothly from there. Last Saturday I visited Scion of Manhattan to finalize my transaction, and drive my FR-S back home. And I did just that. When I got there I was greeted by Joshua, and was also introduced to Kevin Primus who was to help me with the entire process. He was GREAT as well. A very professional, polite, well organized guy. Both Joshua and Kevin did a great job of making my first car purchase a very easy and relaxed one. I felt no pressure at all. I also worked with Ray Laureano who did a great job of explaining what my financing options/packages were, and he helped in getting all the paperwork finalized. With all that said, it was truly a GREAT experience, and I look forward to working with these guys in the future.

pawson

Jun 7, 2012

The staff were courteous, efficient, and knowledgeable in this instance as well as in my prior experience in connection with my original lease. Thank you.

Caraccaf

Jun 5, 2012

Between the price and customer service they get an a++++. Kevin Primus was excellent. Worth the trip from new jersey for me and my family.

mrsbklynbadboy82

Jun 4, 2012

helloI just wanted to write this review because the experience that we received today was exceptional. Mr. Franklin Beco was so nice and attentive to my family. I can't say enough about Mr. Beco he really takes the time out to listen to his customers and make sure that he can fit them into a vehicle to take care of all of their needs. Unlike other sales associates he is not someone who is pushy or haggles his customers. From the moment that you step foot into the dealership he is sooooooooooooo polite, smiling and has a pleasant demeanor. I would recommend him to all of my family and friends.We will defiantly use Mr. Beco again in the future for our second automobile.Thanks:)

saadiazeb

Jun 4, 2012

PLZ...... B E C A R E F U L ..... TOYOTA OF MANHATTAN...i have bought new toyota 2012 rav4 limited with full accessories( which were actually not) from toyota of manhattan. my experience was not good with toyota of manhatten.dealership.firstly i want to say that they did not consider the will of customer but they force the customer to accept their will. i was really depressed by buying a car from toyota of manhatten. i went in a intentionto buy a black rav4 with 7 seats and full accessorries. but the dealer told me that there is no black colour in this model and no 7 seater. when i get back home i saw on youtube there was the same rav4 2012 limited in low price was available with black colour and 7 seaterand company mention in .the manual with my new rav4 that there is 3rd row seats available in this model.I THINK PEOPLE SHOULD BE CAREFUL WHEN THEY GO TO TOYOTA OF MANHATTAN BECAUSE THEY NEED MONY NOT CUSTOMER SATISFACTION.there was a fred cosultant who was very nice and respected man but the thing is that when u ask any question from fred he keeps us waiting and goes to manager to ask.toyota of manhattan trap the customers by making a complex process of buying.and they drain the money from customers

joe20760

May 28, 2012

I wanted to purchase a 2012 highlander, after looking at many other similar vehicles my wife and I decided this was the car for us. However after a bad experience at two other dealerships we almost were ready to begin our search all over again. I went in to Toyota/Scion of Manhattan and had nothing but the best experience. From the moment I walked in and spoke with Richard Makaran about the vehicle I felt they were being very fair/honest with me. Manager Bryant Tang is a very personable guy and I felt very comfortable buying my car from him. When it came down to the paperwork finace manager Rashid Basir was a nothing short of a gentleman. He went over everything with me and explained all my options. I took a long time thinking and talking with my wife about what other options to get, and I never felt pressured or rushed by him. Jerry Cheng took care of us all day on sat during the process of trading in our car and picking up our new one. He was extremely attentive and made the day stress free. This was a big purchase for me and the most money I have ever spent. These four guys made it a pleasant experience. I will tell everyone I know that if they want to buy a car this is the place to go.

gilad.shany

May 25, 2012

In one word - great!Jeremy, Bryant and Rashid did everything they can to provide me with high quality service; the listened and understood my needs, provided me with multiple options and addressed the qualities that were important to me all while being efficient in getting me out of the dealership with a new Highlander!Toyota of Manhattan has many options for every person who looks for a car and service with it. I am looking forward to my continuous relationship with them.Thanks guys!

Vaughan

May 21, 2012

Our new Highlander is the second we've leased from Toyota of Manhattan, and both Kevin and Joseph have stayed in touch with us over the period of the lease. They are not only extremely personable, but highly professional--spending a lot of time going over our options and remaining understanding and helpful even when the first car they offered--and we went back and forth about--didn't work out. We have a perfect car for us, and everybody at the dealership (including Mel Guerra) made sure our young children were happy as well, which is a major bonus when you are spending the time necessary to make such big decisions. I highly recommend these employees and the dealership in general.

DMenghi01

May 16, 2012

I bought a new Toyota Sienna on Friday and picked it up on Sunday! The service was incredible. My sales consultant Will Howard was super knowledgeable and helpful. He made sure all was done is a timely manner. Jody Lichtman who is the sales manager and Rashid Basir, the Finance Manager, were extremely professional and put together the financing in one day. I have already recommended the team for a friend and intend to keep recommending Toyota of Manhattan in the future. Daniela Menghi

fargoti

May 11, 2012

I leased a RAV4 at this dealer in 2009, the lease was expiring in a few months, I had not decided weather to go back to this dealer,I contacted other dealers and when I spoke with Kevin I finally decided to go back to them for a new car. I was looking for a bigger SUV to meet the needs of the family. Thru the entire process, phone conversations and to the actual visit to the dealer, Kevin offered all the best possible deals and offers. When I arrived at the dealer Kevin introduced me to Vidal who along with Kevin helped me get the deal I was comfortable with. Mel Guerra, the Finance Manager, could not be more helpful clear and professional thru the process of the Bank approval and finalizing all the paper work. Overall, it was a great experience, I would definitely recommend this dealer to any one. !Great professional team!

katecp

May 10, 2012

We just leased another car from Toyota and I dealt with Kevin Primus from the beginning of the lease process over the phone to driving it off the lot. Kevin offered the best possible solutions to help get the car in my hands quickly even offering to drive it down to my office. Anyhow, I ended up picking up the car from Kevin at Toyota where Mel Guerra was also on hand to help. They were both so friendly, professional and helpful with the whole process that I would highly recommend them to anyone looking to buy or lease a car. They are a top service team and Toyota is a great company.Thank You.

eddie-t

May 9, 2012

My aunt and I were shopping for a car to share, and we walked into Toyota after a bad experience up the street at another dealer. Fred greeted us right away, we explained our budget and needs, and he took us around the place for more than an hour. I give him credit - my aunt and I were not on the same page on what we wanted. We couldn't find something so Fred suggested we go across the street to the garage/lot, where we noticed a Rav4 that just came in that morning - had not even been cleaned or anything yet - and we loved it. Fred and Jody got the car cleaned up and ready for our test drive a couple days later. We settled on a very reasonable price, they had it certified, fixed a scratch on the bumper and gave us a new windshield (there was a little crack from previous owner). The used car manager (Ron) was also helpful in getting that done ASAP. Also Ray (finance) got all the paperwork done that night.Over my week or so of correspondence with Toyota of Manhattan everyone was friendly and helpful, from the secretary to sales to the service guys. When I took my 4/yo daughter back to pick up the car, Fred gave her a pink balloon. Very cool.I'd go back..though not for a while b/c I expect this car to last 10 years more.

hsuj

May 9, 2012

The best experience ever! Lenny took great care of us from day one. He is extremely professional, knowledgeable, caring and patient. We absolutely love love love our new Toyota. Yay! I highly recommend Lenny and this dealership to everyone.

kucherjohn

May 9, 2012

I bought a 2012 RAV4 on Sunday and I was very happy with the experience. I was not pressured while I was there, but allowed to take my time and make a decision. Mr. Ki was knowledge and friendly, a real professional. I would recommend this dealership to anyone.

rivera416

May 9, 2012

Kevin Primus and Vidal Salcedo are the best tag team Toyota Manhattan has. Right from the start of the sale, the experience was wonderful, no pressure at all. They were very friendly and helpful at all times will go back for sure, also Rashid Basir made the numbers all work and got me a very good monthly payment. This is impressive because I have less than stellar credit. I have never been the type to actually fill out a comment of any sort for anything before, but these guys won me over for sure. Hands down the best experience purchasing a car Ive ever had. If you're looking around at dealerships give these guys a shot, you wont be disappointed.

Nolimarty

May 5, 2012

The last time I bought a new car was in 1997 and it wasn't a good experience. The guys at Toyota of Manhattan treated me like a VIP from day one. I shopped around after my initial vist to Toyota of Manhattan but returned to buy my car from these guys because they were knowledgable,didn't give me the run around and the customer service here is top notch. It's been two weeks since I bought my car and Erick Acevedo still checks on me to make sure I am happy with my car .I love it that the excellent service didn't stop when I drove home with my new car. Bryant Tang , Erick Acevedo, Mel in finance, Chris the GM , Jose Reyes all made me feel at home, and made my new car buying experience smooth and painless .I highly recommend this dealer.

Calderon505

May 1, 2012

Carlos tovar helped me get a brand new scion TC when all hope was gone due to my bad credit history. Carlos went above and beyond to help me get the car i wanted. originally i didnt go to buy a car on that day, just to test drive but carlos made it easy for me to make the purchase. I would definitely recommend carlos tovar to a family member or friend who is interested in buying a new car - Vince C

Annabellaarjona

Apr 29, 2012

Franklyn. Sales experience is excelence. We know him since 1999. When we came to buy our first car.He is more than a family to us.Annabella arjona:0)

EllieM

Apr 29, 2012

Franklin was extremely helpful and attentive to what I was looking for in a car. He made the experience very pleasant. I will be recommending him to all of my friends.

ktiffany

Apr 29, 2012

Lenny Chow is a one of the best salespersons at Toyota Manhattan.Very knowledgeable, professional, he knows everything about the difference between the models and years of its automobiles.Toyota's technology, quality, and services are the best.

lizandroc89

Apr 29, 2012

Carlos was an awesome sales person, very honest and on point about the product he sold me. My first car and he made it a great experience with the Scion TC. Carlos was very focus on answering all my questions and the moment he told me that if I wanted to test drive the car that was the point he pretty much completed his sale. I completely fell in love with this car. Also very resourceful to find me a good insurance coverage.

tiborsands

Apr 29, 2012

I can only praise all members of the sale staff, now I hope service in the future will be as helpfulland competent as these four members of the sales department.

david arrington

Apr 24, 2012

It has been a week since i picked up my 2012 Sequia Platinum from Toyota of Manhattan.But this was not my first stop.I frist went to a dealership in garden city.I drove and parked in the handicap spot.When i got out of the car they started telling jokes,and because of who i appeared to be ,gave me the least expirience salesperson.When they found out which vehicle i wanted they took a downpayment on a vehicle that did not and could not exist this year.Discouraged i went to ToyotaofManhattan.There i meet Vidal Salcedo and Kevin Primus.They rolled out the Red Carpet and treated me like family, Toyota Royalty if you will.They facilitated me in ordering the vehicle i have wanted for years.Not only did i get it but i believe i have made some new friends for life.THANK YOU TOYOTAOFMANHATTAN DAVE ARRINGTON

willshakesp

Apr 23, 2012

From the moment Kevin Primus turned us over to Vidal Salcedo, my husband and I felt extremely well taken care of. Vidal was courteous, friendly, energetic, helpful to get us through the process of leasing our Prius V. Vidal has excellent people skills. He knows the process, sensed that my husband wanted to move through the leasing as quickly as possible and he did everything to make that happen. It was the most pleasant experience we have ever had involving a car purchase or lease. Moreover, when we returned to pick up the car, Vidal was a very knowledgeable about teaching us very patiently about all the details of the car. He repeatedly offered to be available for further help with learning about all the details of the GPS and Apps/phone system. He did all the programming and on two subsequent occasions, he has provided in depth help, once at the showroom and this past Friday, he came up to our apt. building in Manhattan late on a Friday afternoon when our new Prius was dead and we could not get inside the car. He came up, showed us how to use the key to get inside the car, and then got the car started with a kit he brought from the showroom!!!!! Vidal is a very, very devoted salesman and we are so impressed with his extraordinary efforts to be kind and helpful to us. I would highly recommend Vidal to anyone I knew who was looking to buy a Toyota.

Dcroen

Apr 21, 2012

It was a pleasure to work with with the entire team. Kevin Primus and Vidal Salcedo of Customer Retention were professional, knowledgeable and pleasant, answered all my questions, and took care of all the details (e.g. Registration, insurance). They seamlessly worked with Rashid Basir, who explained the lease process and efficiently resolved all the financing and purchase details. When I left the dealership at 9:50 pm, Kevin and Vidal were right there to help me understand the main features and controls of the new car, and made sure I was a happy return customer. These guys delivered.

scottcdixon

Apr 18, 2012

I love the Retention Department! No "hard sale" feel. Their pleasure to work on your limited time schedule. They will go above & beyond to make sure you are a happy & hopefully lifelong Toyota customer.

stephenharlan

Apr 8, 2012

We had a fantastic experience buying our little scion iq (which we LOVE!). Vidal picked us up at our apartment for a test drive which was super convenient and he was able to answer our questions about the car before we even got to the dealership. Josh led us through the buying process which was surprisingly simple. We haven't had a car in the city in 8 years, so the whole process was basically new to us, and the whole team made it so easy. Mel walked us through all the maintenance options and we are all set for many years of worry free scion driving! thanks so much to everyone on the team we worked with, they were all really fantastic and we will recommend this dealer to everyone!!!! Thanks so much again Vidal, Josh and Mel!!!

monserrated

Apr 1, 2012

Joseph McNight and Kevin Primus made my daughter, Bianca, first time experience a pleasurable and memorable one. They acted both professional and patient and made her feel very comfortable. They went out of their way and beyond to accommodate her and myself. I would definitely recommend them to any of my friends who are looking to purchase a car.

stwolf

Apr 1, 2012

Joe McKnight and Kevin Primus have made purchasing a car an enjoyable experience and they got me the color I wanted with all the options I wanted with a good price

rukind710

Mar 30, 2012

I purchased a Prius from Toyota of Manhattan. I love the car, but the experience with the dealer left me feeling used and abused. I would not go back, and have not used them for service since. From the sales manager to the dealership owner who closed the deal, each step along the way was a real life parody of every dishonest car dealer cliche out there. At each step, the numbers agreed on changed, always more! Very slippery when it came to the actual price of the car. The sales manager and the dealership owner only wanted to talk, and write down for me to sign, monthly payments, never the actual price, or the amount to be financed. The financing numbers they offered were way off from what was told me to what was on the papers they wanted me to sign. They presented nearly blank forms to sign, without the final numbers. There were fees and charges added for non-existent 'bank fees and services'. I ended up bringing my own financing from my bank that was 4 points lower than their 'best'. (I have a stellar credit more than 30 years running). The $5K down payment I made disappeared and was not included in the final sales agreement presented. They made material misrepresentation about what was covered in the OEM warranty.They did treat me in a cordial and friendly manner while trying to fleece me with a smile.Like I said, I love the car, Toyota makes a great product, but if you buy from these sharks, beware. Check each document carefully as they will try to switch the paperwork around to saddle you with greatly inflated prices. I have not been back, will not go back, and have used a different dealer here in NYC for service. The purchasing experience made me not trust them to service the car. .

kipbeyda

Mar 28, 2012

Who knew that it takes a village to buy a car. Jeremy Houston, Johnson Chen, Rashid Basir, and Mel Guerra are a wonderful team. Jeremy was warm, knowledgeable, and the ultimate professional in helping me to find the right Prius. Johnson was a tremendous help on the day of the sale while Rashid and Mel worked hard to give me a price and financial plan that I was comfortable with. Be prepared to spend a lot of time at the dealership on the day of the sale and it will be worth it.Sincerely,Ellen B.

KAH1960

Mar 22, 2012

The entire experences was fine but it took 5 hours to complete everything. I was with my elderly mother and it was a very long day for her. Kevin Primus was great. Ray Laureano was great too but he didnt inform me of my car note until the end and I would have liked to have know sooner.

tudor rosca

Mar 15, 2012

This is my second deal with Toyota of Manhattan. After a three year lease, I came back and I lease a different model. I see a lot of improvements in customer service. The team of sales I worked with was very professional and helped me to get the best deal. I highly recommend Mr. Kevin Primus, Mr. Joseph McKnight, Mr. Mel Guerra and Mr. Chris (Manager).

whgoldberg

Mar 13, 2012

I got everything I wanted -- and they took a lot of time to show me exactly how everything worked. I had a really good experience.

brooklynbrenda

Mar 12, 2012

Theo Ripoll is a matchmaker and a really good listener. When I contacted him initially about buying a prius we were looking at new and used. He gave me a great price for a new vehicle, but given all of the home improvements I had lined up I balked. He contacted me a week later to let me know about an amazing used Prius that just came in and it was so amazing that I wound up buying that car and backed out of a 2012 Subaru I had put a deposit on!

rossraymond17

Mar 12, 2012

It's not often you say, "easy" when purchasing or leasing a vehicle. Joe and Kevin go out of their way to make the process as painless as possible. Their attention to detail is outstanding and their negotiation quite fair. Once I got to their finance officer, Mel, is was a a classic win, win, win situation. The best thing I can say is that I would lease or buy my third vehicle from Kevin's team and certainly recommend them to family and friends.

MariluandRoss

Mar 11, 2012

We received outstanding customer service from Toyota of Manhattan. This is the 2nd car in three years we lease from Kevin Primus and he and his team member, Joe McKnight, were able to get us the car we wanted at a great price and in a timely manner. It was a true pleasure to give them our business because you know how hard they worked to earn it. Thank you Kevin and Joe and we look forward to doing more business with you guys in the future!

Fdes1985

Mar 1, 2012

I was blown away by there service to help me get my first car. These are amazing people that go that extra mile to help you and you feel like your really getting taken care of, and they are very helpful. I still cant believe I own a brand new 2012 scion tc release series!! I love my car I highly recommed this dealer to anyone in the market for a car. You wont regret it !! :D

tinab728

Feb 28, 2012

Thank you Vidal, Kevin and Mel. You guys make a perfect team at Toyota of Manhattan.You made my experience this time a pleasure. Your team was so helpful and pleasant to deal with. I will definitely come back again and will definitely recommend your team to my friends. Again thank you, you guys are truly AWESOME!!!

CESison

Feb 26, 2012

Everyone in Toyota/Scion of Manhattan was friendly and helpful. Josh was patient and accommodating. Mel's suggestions for additional services were appropriate. Ken was welcoming and warm. I liked the free wifi and the coffee.

brennergreen

Feb 24, 2012

Great overall experience in working with this dealership. Theo is honest and helpful and I would buy another care from them. Thanks again for your help.

ecocareny

Feb 22, 2012

The entire staff really went out of their way for me in the releasing of the Scion TC 2012 from the 2008 TC.The car is just great. Sharp, great pick-up, excellent on gas.But the staff, led by Joe McKnight made it easy for me to evaluate what was best for me and my family.In a tough industry with a bad reputation, the group at Toyota Manhattan surprised me from beginning to end with professional very much appreciated and respectful of my busy schedule and committment to my clients.Thank You.

Ortiz0317

Feb 20, 2012

i have to say that vidal was extremely helpful and extremely patient with my car buying experience. he was both knowledgable and helped us pick the right car. i hope he's there to help again when my sons get their first car

UpsetBuyer23

Feb 15, 2012

Buying a car from Jose Reyes and Bryant Tang was the worst experience of my life. This is the first car I brought from a dealership and did not know people can be so crooked. Jose is a con artist. Jose and Brian put on a show on how they were giving me the best pricing. I took the car for a test drive. Then once the paperwork was done to buy the car, Jose and Brian took the rims off the car and not only did they give me old rims but also tires that were not even part of the car. They played every game possible to mislead me and basically steal my money. Once I got to the finance department, the lady there tried to add 5K in bogus charges. I never knew a car buying experience was like that. All Jose Reyes cares about is stealing his customers money. He does not understand what it takes to earn a customers loyalty. His supervisor Bryant Tang was happy that Jose learned how to rip off customers from him. Once I brought the car, I realized they glued certain parts of the car instead of actually taking the time to fix any minor damages. Please do not buy from Jose Reyes. He is nothing but a con artist. A total fraud. This is the worst buying experience of my life. Stay away from Jose Reyes. He ripped me off and gave me the worst buying experience ever.

anthonycappa

Jan 31, 2012

Everyone was knowledgeable, professional, and extremely helpful during the entire process. I turned in my 2009 Toyota RAV4 lease and leased a new 2012 Toyota Highlander.

MFiguereo

Jan 31, 2012

Thank you for helping me so much. You guys are the best sales people I've even had in my life. Thank you Melvin, Vidal, and Kevin! Please go see these guys. Great team at Toyota of Manhattan!

jdmarlow

Jan 27, 2012

Vidal was great to work with and customer service was fantastic, overall. They took the time go through lots of financial options and to give us the lease we were looking for. A thorough and excellent car buying experience. Thanks!

driscolllaura

Jan 19, 2012

We leased our first Toyota from Kevin Primus at Toyota Manhattan and he was very friendly and professional. When it came time for our lease to be up, we had moved out of the city but Kevin was able to give us the best deal on a new lease and had our new car driven out to us on Long Island. We would definitely recommend them and felt they do a great job.

lmgarcia

Jan 10, 2012

I was very anxious about trading in my 2005 Toyota Camry since we had finished paying it as of one yr and really did not want another debt. My husband did want to trade it in for a bigger car so we can drive around our grown adopted children. Well I decided to give in and claim it was an anniversary gift for him. My husband went to mahattan toyota since a friend had bought his toyota van there and recommended this dealership highly. We had dealt with the New Rochelle one but since the previous manager left we were not convinced to do business with them. They were too pushy and don't really listen to what you want, they just want to sell very expensive new cars for the commision. Well my husband went early on tues 12/27/11 with his friend. They check, they asked questions and came out with a pretty good possible deal but since I sign the papers, my husband took me in that same day. Lo and behold, the mngr and sales rep were friendly, couteous, thoughtful and went out of their way to explain everything to me that they had already explained to my husband. They stuck to the amount they had promised earlier. They took the time (I mention this cause it was late in the evening and I'm sure they wanted to go home but never made me feel like I needed to hurry up), showed me everything the van (a Sienna that sits eight) had. They brought me coffee and even in the financial dept a very nice gentleman took the time to explain every line of detail before I signed my life away. It has been little over a week and I am even happier now than I was at that moment, even after re-reviewing all my papers, and would not hesitate to bring everyone I can to this dealership. I am so impressed that in this day age we can still find someone who thinks longterm like Jody about wanting happy customers who will spread by word of mouth that they are the best. Never felt pressured by them, they truly listen and try to accomdate your wishes. Thank you Jody and Derek. Best regards, Mary Garcia

Jeffrey Preston

Jan 2, 2012

The Toyota of Manhattan team were professional, friendly and accomodating. I am confident that my purchase price was very fair. I would recommend them to anyone looking for an automobile.

kxyzcorolla

Jan 1, 2012

Lauren proved to be responsive to my inquiry regarding a prior service call. She researched the situation with the service consultant I had worked with and confirmed what services were performed on my vehicle. I was pleasantly surprised by the due diligence on her part and persistence in providing me the information.

abedik

Dec 28, 2011

Lauren has been very helpful in handling an issue I've been having with my Rav 4. She followed up with me as promised, and has facilitated communications with the service department. The issue is not yet resolved and I look forward to continuing to work with Lauren.

haysmom3106

Dec 28, 2011

Franklyns cheery attitude rocks!!!! he has excellent follow up and is very knowledgeable in his field.Makes you feel at home. I would rate Franklyn the best sales person ever!!! Thank you. Ray Laureano Thank you for going out of your way!

bshertzer

Dec 11, 2011

I've been using Toyota of Manhattan for servicing my leased Corolla - great experience - so I decided to check them out for new lease. Done in a day - friendly, good price, good car - easy, professional - great team!

vondaroney

Nov 12, 2011

Kevin Primus,Vidal Salcedo and Ray Laureano, what a powerhouse team! I am not loyal to any brand or any person, if the product and service are not amazing and these guys are AMAZING. I keep coming back to these guys because they continue to sell or lease me an incredible product for a great price. Thank you for everything you did for us today. You were all professional, compassionate and courteous!V RoneyR DurruthyHoboken, Nj

bert12

Oct 30, 2011

Joe, Kevin and ANthony did a great job. They got me the car that I wanted and made the experience very easy. This was the best experience I have had purchasing a car and would recommend these guys to anyone

LRGanes

Oct 28, 2011

To Whom It May Concern:My experience with Joseph McKnight was a great one! He made me feel very comfortable from his introduction to his closing of the deal of the sale. I feel all of the salesman should take note on how to treat a customer via Joseph McKnight because he is a class act. He is courteous, straightforward, helpful as well as knowledgeable about the product he represents. My only complaint is I wish all the add ons when u get to the finance department would be added on or mentioned during the initial pricing of the car in the beginning of the pitch of the sale. Otherwise, everything else was great. I also must mention, that Mr. McKnight's boss Kevin, not sure of his last name, was also very helpful & knowledgeable as well. Both make a great team...Keep up the good work!Sincerely,Ms. L. Renee Garnes

abarnett1

Oct 27, 2011

Joe McNight made a courtesy the morning before my appointment he was very professioal upon my arrival at the dealership. I was very impressed with his professionalism and the way he demonstrates the features of my new Camry.I would be honored to recomend him to anyone who would line to purchase a car from Toyota of Manathan.

hopediane

Oct 26, 2011

I had come into Toyota of Manhattan after a not so good experience at a different car dealership. Fred Sprill sensed my disappointment and walked over and told me I had come to the right place. I was a little aprehensive because I didn't really trust car salesmen and thought they were out to get as much money as possible from me. Fred was kind and patient. He took me to the used car show room and told me to pick out whatever I wanted and we would go from there. I picked all sorts of models as they have so many to chose from. All of my choices were of cars with great mileage and in excellent condition. I came in for a used 2006 or 2007 good condition, good milaged car. I left with a 2011 Camry with 8,214 miles!!! Brand new! Still has the new car smell. It's a silver LE 4 door sedan and he even threw in wood grain finishings inside and chrome finishings outside. I never thought I would get such a good deal. Fred even helped me with insurance and plates. This guy worked hard and did not give up until I got what I wanted. Thanks Toyota of Manhattan! I love my new (used) car!! Thank you Fred! I will send all of my friends!

shoates

Oct 15, 2011

I purchased my vehicle because of recommendations made by Will Howard.I am very happy with my car and the excellent service and attention I've always received at Toyota of Manhattan.

jaques black

Oct 12, 2011

My entire experience with leasing a new car from this dealer was excellent. I had no problem seeing the cars I was interested in. It was easy to make a date to test drive. The salesman, Mr. Howard, was excellent at explaining all the options available. Everyone I dealt with, from the telephone receptionist to the salesmen on the floor were courteous, friendly and helpful.

silentcrow

Oct 11, 2011

Though I have owned and leased dozens of cars in my life, I have never returned to the same salesman once, until now. In June of 2009, I leased a beautiful Venza from Kevin Primus. Now last week, my family returned to Toyota of Manhattan, went right to Kevin, and within 90 minutes we had leased a brand new Prius. Kevin is a great salesman with a fantastic, honest approach to what he does. What makes him so successful is that he really works at getting you what you want at the number you want it. No BS. Just real visible effort. In order to accommodate us, Kevin also enlisted the help of Josh Hennion, who has a very easygoing, friendly demeanor. I never felt I was getting any kind of sales pitch from Josh. I actually felt he was a friend trying to help us decide what Toyota we wanted. In addition, Josh continued to go the extra mile for us, whenever we needed anything in the days following the purchase, such as a ride home, or contracts delivered personally. These two guys embody exactly what I would want in an ideal sales team. They are kind and hard working people that the customer feels he or she can trust.I will be back again. Honestly.

mkprius2012

Oct 5, 2011

from the moment i came into the dealership to the moment i left with my new car the service, professionalism and problem solving culture was evident and genuine. Will Howard - great qb and coordinated everything seamlesslyChris Mignano, Jody Lichtman and Arkadiy Kekhman - quick to make decisions and buy my old car and get me into a new carRay Laureano - efficient paperwork on the financingi highly recommend the dealership for any car buyer.

ebmiller

Sep 20, 2011

Jason was great. We had a big problem with our title and registration. But once he was handling everything, it went very smoothly. Thanks Jason!

chickielopez

Sep 13, 2011

I gave the highest ratings because both Kevin and Vidal were excellent sales men. They called me constantly to let me know how my car search was going. I never had to call them to see what was going on. I wanted a car that wasn't readily available in a specific style and color. I was told by Bay Ridge Toyota (bad service there by the way) that the car could NOT be found. Kevin found it for me and he and Vidal delivered it to me within a week ( AND IT WAS PERFECT AND EXACTLY WHAT I WANTED). They are both extemely professional and super nice guys. The customer service they provided for me was FANTASTIC!!! They also came in much lower in price than Bay Ridge did. I have been a loyal Toyota customer for 10 years, Im on my 4th lease in a row now and I was treated like a one time customer in Bay Ridge. They were going to charge me full price for a 2011 camry se with no incentives and said they couldn't do any better. Kevin immediately gave me a lower price without even knowing what I was originally offered. It was the service of Kevin and Vidal that kept me at Toyota. They didnt know this but I was just about to change car companies because I was so disgusted with Bay Ridge! I was in and out in just under an hour which was a record for me. Anthony, the gentleman who did all my paperwork was also very nice and professional. He worked quickly and efficiently and had me signed up and out of there in no time. Bottom line.....this was the best exchange I have ever had and will continue on with Toyota of Manhattan. I just hope that my 2 wonderful salesmen will still be there next time around!! PS Christina who answers the phone....shes a doll!!!! Polite and efficient. Excellent experience all the way around!

DJ J.

Jun 19, 2011

One of the worst service departments in the region. Car jockey broke my antenna bringing it down the elevator and never reported it. Prep guys and service techs failed to put down paper and soiled my floor carpets with grease from their shoes. Had quarters for parking meters routinely stolen from my ash tray, along with other possessions from my car during services. Service managers did little or nothing about any of these incidents when reported. Their actual routine service work is spotty at best - if you get a good tech on a good day and specify what you want done everything might be okay. But most of the time over my 6 year history at Toyota of Manhattan it wasn't! Repeated faulty brake liner readings by techs during regular services lead to my rotors burning out. Service department performed useless alignment to correct drifting complaint when left side struts and mounts were shot and needed replacement. I also believe I was a victim of fraud for a $2,000 repair that was never needed. Take your Toyota to Parkway Toyota in Englewood Cliffs, NJ. They are far and away the best Toyota service center near NYC and will get you a loaner car.

S. D.

Nov 13, 2010

The team at Toyota of Manhattan was very helpful in proving a fantastic certified used car. I felt comfortable from the test drive through the closing process.I look forward to working with Will, Jody, John and Kevin in the future as well as referring customers.

beth_r

Oct 25, 2010

Lenny and Kevin were very helpful in helping me buy the car. Lenny took a lot of time to explin the features of the car to me, and in helping me understand the features. Kevin gave me a good price and trade-in on my old car. They both treated me well and gave went out of their way to help me with a smooth purchase and the logistics of the pickup of my new car. When I got the car, Lenny spent a lot of time with me in understnading how to work all parts of the car. John helped me with the paperwork and finishing the deal. He was extremely knowledgeable and listened to all of the little concerns one has when one gets a new car. He addressed every one and helped me to feel I had everything I needed before leaving. These three are a great team, and I would recommend this dealership highly.

Deb2004

Oct 15, 2010

Lenny Willis was an awesome salesperson ! I visited the dealership in the market for a used Highlander that could fit a dog crate in the back. Lenny helped me search all of the on-site used SUVs and what we decided together is that it would make much more sense for me to lease a brand new vehicle. And so I decided on the RAV4 as the new models are much more spacious in the back and so would suit my needs perfectly. Lenny helped me with EVERYTHING going forward: selection of the vehicle, leather seats, insurance, registration ... Lenny even delivered my new RAV4 directly to my home all ready to go. All in all the transaction was perfect ! I would highly recommend Lenny to anyone in the market for a Toyota. Also, I was Lenny's very 1st sale/lease !

lovemycars1

Oct 8, 2010

Both gentlemen made me feel like i was buying a car from family. They're attention to detail and honesty about my purchase helped me make my decision on a toyota. They made sure i was comfortable with all the features the car had to offer. My family and I were very happy with our purchase.

jareda

Oct 3, 2010

The sales staff spent hours with us, taking into account our unique financing needs and staying way after closing time to set us up with the car we wanted. While the prices are as good as you can expect from Manhattan, the atmosphere and professionalism of the staff exceeded our expectations. We communicated with Lenny over phone and email over the course of three days, finally making a purchase later on a Friday night. Everyone was simply excellent, and we will certainly come back when it's time for a new Toyota.

vondaroney

Sep 22, 2010

I knew the price of the car I wanted with my particular options. I called Friday night and negotiated most of the deal. I arrived early Saturday morning looked over two different cars and chose my favorite color. From there I got a cup of coffee and allowed them to handle all the paper work. Beside being incredibly nice and attentive they did what mattered ever more. They sold me a great car at a very good price.Vonda R Roney

dennistecson

Sep 12, 2010

Kevin, Jose and John were very professional with the way they handle things, i've had experiences wherein you can see the car salesman's gold tooth sparkle so much it stings! these guys made things easy for us, made things comfy, made things simple. In keeping things simple, the dealership exceeded our expectations..

hotsoul999

Jun 7, 2010

I was dissapointed during my visit, they have unprofessional attitude, especially the sales person that I dealt with. I was interested on a used Highlander. When time to write up a contract, he lied about the price of the vehicle when asked, have me sign a contract that has the price column blank and sold me the car at the highest price.I put up $4000 in deposit already, found out they play gimmick w/ the price. Fortunately Toyota Financial turned my loan down so I can have my deposit back.The whole experience was bad, they try to play tricks and hope you fell for it. Avoid them if you can.I wound up buying my car from a MA Toyota dealer called WOBURN TOYOTA, very trustworthy, friendly, sold me a '11 Sienna for under invoice.

nan1a0

May 19, 2010

The friendliness and efficiency was wonderful. The manager of the dealership came out to introduce himself and told me that they would work with me to get me the car I wanted. He also came out again when I picked up the car to thank me for my business. They did what they said they would do and they did it within the time frame that they said they would. When I came to pick up my new car, Matthew had all of my papers prepared and waiting to be signed. My car was ready and waiting to be picked up. He took the time to sit with me in the new car and explain all of the features and activate my cell phone. They were very nice and I would recommend this dealership.

chicanelover

Apr 29, 2010

It was only by chance that Kevin spoke with us while we were looking at different cars at this dealership, but it sure was a stroke of luck! He presented us the different options to consider and answered all our questions and concerns about purchasing a 7-seater 2010 Rav4. Apparently, those are not that easily available, but Kevin did everything he could within the time frame he estimated (a week) to get it for us. Purchasing a car is not a speedy process, but we didn't feel time pass as it was so easy to talk to Kevin and Ray, even about things outside the car purchase. It was truly a pleasant experience because of their patience and consideration. Furthermore, we believe that they are just innately amiable. We highly recommend this dealership, especially Kevin and Ray, to anyone who is interested in buying a car.-Angelo and Katrina

Timmy123

Mar 18, 2010

This dealer is the worst. I bought a Sequoia because I didn't want to have any issues with the quality of the vehicle. I had a Nissan Pathfinder before this that was bullet proof. I have only had the vehicle for about 12,000 miles and I am now having a significant transmission issue. It won't shift from park into drive without making a very loud clunking noise. After having the vehicle for 4 days, they are now claiming that it is within "spec". This has to be the worst dealer I have every dealt with.

badtoyotaexperience

Dec 22, 2009

We tried to buy a used Camry from them. But these folks are terrible. Vidal was our salesman and was a nice guy. But the dozen or so managers are awful. Firstly, a price has to go through god knows how many managers and they all keep putting it off and saying they can't get ahold of the manager they need to to get final approval so you sit there for hours. We negotiated a price with Vidal and started doing the paperwork. Then a manager informed us that his manager had not approved the price, even though they were starting the selling paperwork and had already sent us to the finance department. When we called them on it, they seemed surprised. But their strategy seems to be that if a customer has put in 6-7 hours of waiting around time, they'll just suck it up and pay the extra money and buy the car rather than repeat the experience again at some other dealership. They are awful - save your time and money - don't shop here!

onnie

Nov 11, 2009

AT A TIME WHEN I WAS UNCERTAIN ABOUT WHAT DECISION I WAS GOING TO MAKE ABOUT PURCHASING A VEHICLE, THIS STAFF GAVE ME COMFORT. FROM MY FIRST PHONE CALL I FELT VERY COMFORTABLE WITH THE STAFF AND HAD ALL OF MY QUESTIONS ANSWERS. THIS WAS THE REASON I CHOSE TOYOTA OF MANHATTAN IN STEAD OF WESTCHESTER TOYOTA, WHICH IS MUCH CLOSER TO MY HOME IN YONKERS, NY. EVEN AFTER MY PURCHASE I NEEDED A SMALL ADJUSTMENT ON MY VECHILE AND WAS WELCOMED WITH NO PROBLEM. THIS KIND OF SERVICE IS VERY MUCH APPRECIATED.

animatedragin

Oct 27, 2009

09/04/2009With a horrible experience at East Coast Toyota, a different salesman at East Coast agreed to give us a Rav4+3rdRow for 23600 (+$300doc $200RegFee). Toyota Manhattan being close by to my job, I decided to stop by to see if they could match it before I wasted time driving back into Jersey for round two. So I did an "internet Chat" on w/ a "female" on their website that seems to go by the same name 24/7 and she said she'll take down my info and pass the quote to a salesman who will call me back in the morning by 10am.11am comes around and I'm about to get off work with no phone call. So i called Manhattan directly and again asked if they could match the quote, and was told a salesman would call me back again. I did recv a callback from Frank Beco who said yes, they can match EastCoast's quote of 23.6 and will meet w me later. My fiance & I get there by 12:30 and Frank refers us to Salesman Jay. He looks at our quote and counters with a 24200 quote. wth?!?! so fine, we play along and see what OTD is.. and it's 200$ above EastCoast. Manhattan does NOT have the car, but said will get it for us. We said we'll pay the xtr 200$ ONLY if they can get it in Pacific Blue (which EastCoast did only had silver) and Manh said they DEFINITELY can get and they'll call us the next day to follow up for a downpayment to secure the transfer. So we decided not to go to EastCoast and wait for Manhattan's good news.. We dont hear back from Manhattan for the next few days so we assume they never found the car (as it is rare to have a 3rdRow RAV4 and especially in PacBLUE). & since Manh didnt call the very next day, we followed up with EastCoast to see if their offer was still standing at 23600, we were not going out to jersey for east coast the 2nd time for nothing. EastCoast never returned our multiple msgs left so we gave up on them as well. NOW...10/27/2009 today... we are STILL receiving emails and phonecalls weekly from Manhattan Toyota asking us if we are still interested in buying a RAV4. they are spamming us despite responding to EVERY single email and phonecall saying we already bought our RAV4 and TAKE US OFF YOUR CONTACT LIST!! Their internet dept is a FAKE and only uses it to insist that you come in to the dealership. do NOT give them your email, or phone number!!w/ a twist, thankfully Manhattan had prevented us from going to EastCoast to buy a Silver RAV4 that we DONT want, and instead we found Lawrence Toyota who has an EXCELLENT Internet Dept conducting paperwork & communications via email,fax,&phone, and FOUND the pacific blue RAV4 i wanted and drove it up 250miles from Maryland to NJ. and to sweeten the deal, it came with xtr accessories at the same price as EASTCOAST. You can read my horror story of EastCoast on their page here at dealerrater too.

mwg

Sep 30, 2009

This was my first time buying a car. I originally went to Bayridge Toyota. After spending 6+ hours there, my whole deal for Cash For Clunkers would not go through because they they were not sure if they could get reimbursed by the government. I feel that they knew that from the beginning and were misleading in their actions to get me to do so much paperwork that I would wait for the deal to go through no matter what. After leaving there, I called Toyota of Manhattan. I was told to see Greg Gordon when I came in. It was late and near closing time when I got there after spending so much time at Bayridge Toyota.Upon entering Toyota of Manhattan, Greg Gordon and I got down to business. Greg Gordon listened to my story, I told him Bayridge Toyota lost my business, and that it was Toyota of Manhattan's turn. Greg Gordon stepped up to the plate in a BIG way. Courteous, straight forward, and professional. It couldn't be easier. He saw what I was trying to get done (Cash For Clunker deal and a car ASAP) and was making it happen flawlessly. I'm a quick person and he worked at my speed. I think I was out of the dealership at around 20 min with a smile on my face getting everything I wanted. It was perfect to deal with such professionalism and excellence. I wish I was buying a car everyday from him. He's straight forward and a great salesman. I don't feel that I was taken by a car salesman or the dealership.Greg Gordon promised the car I wanted on a particular day at a set price. Man of his word!! I had my doubts this was going to work because the car I wanted was sold out everywhere. I called him over the couple of days I had to wait for the car. He picked up the phone EVERY time I called and gave me the latest update on my arriving car along with the time to be at the dealership to pick it up.The final paperwork went through easily with Greg Gordon and his other coworkers. The car I wanted arrived as promised. Not one problem with Toyota of Manhattan or Greg Gordon. I appreciate that he was true to his word, professional, and easy to work with. Could not ask for more. I have been telling stories of how great Greg Gordon was to work with when buying a car. I will be referring him to all my friends.

ymel911

Sep 30, 2009

Please be aware that Toyota of Manhattan uses fraudulent tactics with their customers, namely "bait and switch" approach. I was looking for RAV4 V6 Limited 09. This dealership was close to my job & I decided to give them a try. I was asked to come in to discuss what type of car I wanted. After a lengthy negotiation, we were able to settle on a price that was acceptable to me. However, I had to wait to receive a car, not a problem since the price was right. Once the car came in, I went in and spoke to their finance guy. We agreed on all details & the only thing left was for the general manager to approve my deal. I was told the manager was not there, but they would call him & call me back. Since by the end of the day no one called me, I called them myself. I was told by sales manager that deal was not approved & they were going to refund my deposit. The next morning I went to back to them to see if I can salvage the deal, but was told that the car was already sold. At that point they offered to order me a new vehicle at a new higher price. All I would have to do is wait another month and pay an extra $2000 over the original agreed upon price.My advise take your business somewhere else.

Debbie M.

Sep 29, 2009

Toyota of Manhattan is the best. All the employees are professional, honest and informed me of everything that I needed to know about the 2010 Toyota Camry LE. If it wasn't for Kevin Primus and Chris Mignano I would not have purchaed my beautiful new car. Thanks guys for being there when I needed your attention and expertise.You're the best!Debbie M.

stwolf

Sep 24, 2009

Kevin Primus did an excellent job. He called and followed up. I had to wait for my car to be delivered and he helped move along the process and kept me up todate.Kevin was polite and not pushy. He worked very hard to find the correct care for me. Very personable and friendly without appearing too salesman like.

srsltd6

Aug 11, 2009

I am a middle aged lady who has NEVER bought or leased a car before and I was TERRIFIED of the process. Kevin was GREAT. KIND, PATIENT, FRIENDLY and most of all he answered all of my questions over and over. He was always responsive and fair. He spent an enormous amount of time with me. He and the rest of the team were a JOY to work with. Kevin went above and beyond. I NEVER felt like I was working with a slick sales person. On the contrary, I felt like he really cared and he has since called me to follow up to see how my new Rav 4 drives and if I needed anything. I can't say enough about what a wonderful experience this was. I also know that I got a wonderful deal which makes me feel even better about the whole process. I would ABSOLUTELY recommend Kevin and the team to anyone looking for a car. FYI, the Rav is great. So far, so good.

saundraferguson

Aug 6, 2009

Mr. Greg Gordon was very determined to allow me to make a purchase of a 2010 Camry, using the "Cash For Clunkers" government program. In spite of many government challenges and requirements, through Mr. Gordon's creative tenacity I was allowed to get rid of my 1997 Ford Explorer for a new Camry at a very reasonable lease price.I was extremely satisfied with Mr. Gordon's honesty, professional style and effectiveness, and found him to be a man of his word. He was polite and I was quite comfortable with him as he worked through every difficulty. I would not hesitate in recommending Mr. Greg Gordon and Toyota Of Manhattan to any of my friends or family. I was quite satisfied with the over-all buying experience at Toyota Of Manhattan.

dougatreview

Aug 4, 2009

The sales personnel were very attentive and at first I thought I was getting good service. However, I went in to buy a 2010 Corolla and was convinced the price was too high for my requirements. They steared me to a 2008 Corolla and charged me a price for the 2008 that was the same as the invoice for the 2010. I was at fault because I wasn't familiar with the Blue Book Values. This was my first car purchase in 28years. Neeedless to say, I was imbarrased when my friends informed me I had been taken to the cleaners. I paid $15000 for a 2008 Corolla with 39900 miles, minor body damage, with a $2000 down payment. I chose them because of the ratings they received on this webpage.

larryb

Jul 20, 2009

I have been dealing through Toyota of Manhattan for years and they have always taken good care of me. I think Toyotas are the right car for me and my family and will go on using them until something proves itself to be more appropriate or better gas milage. The cars have always functioned well as long as I've had them. - L

cstacey333440

Jul 16, 2009

Will Howard got me the car I asked for in less than a week where Queensboro Toyota lied to me and could not provide the car. Will was amazing and I am going to continue purchasing cars from him. When I walked in the dealership they offered me water Queensboro Toyota offered no water.

progoff

Jul 15, 2009

We were very satisfied with the service and patience shown by the sales person and we were even driven home at each venture. We were made to understand all the steps that were needed to finalize the sale and later delivery of our new Sienna. We had trust in our sales person and all the efforts he made. We gave a high rating because of the personalize service.

ned

Jul 7, 2009

Theo and Greg were great - theo was very patient with us during the sales process and worked hard to give us the info we needed to make a decision without hard selling us into a purchase. Post the sale - Greg went above and beyond to deliver the car and to make sure everything was perfect for us when we picked it up - I would definitely buy from these guys again.

abcdwxyz

Jul 1, 2009

Will was pleasant and professional in dealing with me. He went out of his way to be considerate of me when I picked up my new car on a rainy day, making arrangements for me to stay dry as I inspected the car. I only have the car 1 day but I had no problem in making this purchase. All the staff seemed very friendly and willing to be of service. The price of the car compared favorably to the research I did.

lifson

Jun 29, 2009

Kevin was very warm, friendly guy. He didn't push the sales angle - just offered: coffee for us, the test drive or specifications of different models to compare.Overall atmosphere was relaxed and friendly, almost home-like. Manager was helpful, we didn't feel any tension form both of them while negotiating a price (and we were doing it for a long period of time, finally getting very good deal for ourselves).I want to thank Kevin and Ray (especially Kevin), who made our day and offered us such a great service. I would recommend every one to use this dealership with Kevin as a sales person. You are our man! Keep it the same way. Natalia and Michael Lifson.

Tanya Khotin

Jun 26, 2009

Kevin was among the diligent and hard-working dealers we've worked with not only on cars but other products. He was generous with his time but respectful of our time. He was extremely responsive and quick. He listened to us, and didn't try to press us into anything. He was persistent but somehow not annoying. He brought the car he thought we would like to our house so that we could see it and take a test drive, and followed up on all our questions. Everybody at this dealership was helpful and friendly - says a lot about its management. Overall, we would highly recommend this dealership and especially Kevin.

msd239

Jun 25, 2009

My husband and I highly recommend this dealership. As first-time car buyers, we were nervous about encountering an aggressive salesman. Scott never pressured us, he just worked to get us the best deal within our tight budget. Very flexible and friendly place.

bjpnyc

Jun 24, 2009

Theo was very professional and helpful. We came in and were looking for a Prius and ended up buying a used 2008 that had very low milage. Throughout the whole transaction, Theo was reliable and honest. We would recommend this dealership for sure! Go there with confidence!

lifson

Jun 23, 2009

Kevin had a bright, friendly attitude. For me it was important that he didn't push the sales angle - just offered (different model's specifications, test drives, coffee :-) I liked Kevin's openness and sense of humor. Over all, it was a pleasure to deal with him. Great experience!Thank you, Kevin, our man!Natalia and Michael Lifson.

everydayy

Jun 21, 2009

Save your time. Do not go here. Rude, no customer service skills and outright lies. Inventory online wasn't there. We ask about one vehicle and he said it was $3000 more than listed ("you need to scroll down on the ad" - we did, no mention of that). We have been meeting dealers all week and this place was the worst.

silentcrow

Jun 20, 2009

Kevin Primus was an extremely kind and helpful salesman. Not slick. He never put on any kind of hard sell, though he followed up professionally and made it clear he would go the extra mile to close the deal. I've owned dozens of cars, but I was reticent to purchase a car in Manhattan, due to the gruff nature of the city I've lived in for 30 years. Kevin and the entire staff changed my mind and made me a big fan. They were all cordial and accommodating. So, I leased a new Venza from them. It's terrific.Honest review. On top of it all, they did some custom work on the interior, and it's fantastic. Thanks, guys.

alysianbaker

Jun 19, 2009

From start to finish, Toyota of Manhattan provide us with top-notch service. We always felt welcome and our salesman, Kevin, listened to our needs and went out of his way to get us a great used car at a fair price. He even followed up to make sure we were enjoying our purchase. I'd recommend anyone looking for a used Toyota to check out Toyota of Manhattan.

matrixgirl

Jun 16, 2009

When I finally broke down and decided to buy a car, I knew that it was going to be from Toyota of Manhattan. On March 28, 2009, I made a decision to purchase my 2009 Toyota Matrix. The moment I entered the dealership, I was greeted by the most enthusiastic salesmen: Kevin, Franklin, and Francios!After a tour of the dealership, I was able to test drive a variety of vehicles, ask as many questions as possible, and negotiate a wonderful price. Kevin spent 7 hours with my mom and I before we closed the deal. He followed up with me to see how I was doing, and expressed concern regarding my overall satisfaction. Franklin, with years and years of dedicated experience, made it a point to allow for his colleagues to demonstrate their abilities to reach the heart of the customers.Francios, made it a point to assist the discussions regarding affordability. I love my car, and I am so happy that I purchased from this dealership. For many years, my mother spoke highly of the services she receives at the offices...whether it is for servicing the vehicle or the purchase of one. Thanks to Toyota for making my first car buying experience a memorable one.At Toyota of Manhattan, your word counts and satisfaction is #1.Looking forward to purchasing the Venza in 2011!Kim in Manhattan

nbrau

Jun 16, 2009

We had been shopping for a used Toyota in several dealerships, including 2 other Toyota dealers in the NYC metro area. We were greeted by Jason de Jesus at Toyota of Manhattan, and he was the best salesmen by far. He was enthusiastic about assisting us, extremely knowledgeable about all cars, he quickly understood what our needs were and accommodated them in a quick and professional manner. He bundled together an attractive sales package of a used 2006 Avalon, and we signed the contract that same day. He took care of us from beginning to end as we were his only customers. Toyota of Manhattan can be extremely proud of having Jason on staff. If anybody asks us where ot buy a Toyota, we will receommend to go straight to Jason. We like our new car, and we loved how Jason took care of us. Finance manager Ray Laureno was equally a plesure to work with. He got us an attractive financing deal and concinced us to get a certain 7 yr/100,000 mi protection package that exactly fit our circumstances. All along he was super-friendly and we could tell that he loves his job. We are a family of four, so 8 thumbs up for these two outstanding professionals

nkolenda

Jun 13, 2009

As first time car buyers, we feel so lucky we worked with Will! He was patient, knowledgeable and extremely helpful. He really took the time to listen to our concerns and worked with us to get the right deal. At no point in the process did we feel pressured and we left with our new car knowing we made the right decision. THANX Will!

bsy

Jun 10, 2009

If it were possible to give this dealership less than a 1 rating, I would. DO NOT repeat DO NOT come here to buy a car. Or to lease one. Or for servicing. FOR ANY REASON AT ALL. The people who work here are a unique combination of arrogance, incompetence and crookedness. We initially leased a car from this dealer for 3 years (bad idea). The salesman who initially "helped" us with our lease provided us with no information on the car we wanted. He also got the colour of the car wrong. 3 years later, we wanted to purchase the car. We called and got absolutely no help or information at all, except for "when do you want to come in?". We did not want to make an appointment to meet with these people and waste an entire day. I demanded to know the paperwork and anything else that might be required. After several phone calls Mr. Howard sent me a credit application form. Frustratingly, he did not understand the difference between a sole proprietor and a corporation. Finally we made an appointment to buy the car. Having told us that we needed nothing but "the car and our driver's license", guess what - we needed a slew of other things which we had to scramble to get. We were so flustered by the whole experience, that when they finally gave us the credit application to sign, we unwittingly agreed to an additional $6500, yes, $6,500 in OPTIONAL warranties and guaranties. AT NO TIME AT ALL WERE WE TOLD THAT THESE WERE OPTIONAL. It was only when I called up to get further clarification on the numbers (which incidentally took 3 phone calls - they are LOATHE to give you any information AT ALL), and my further enquiries that I was told that these were optional. THEY ARE CROOKS. All my communication with these people has not failed to frustrate me completely. AVOID AT ALL COSTS.

Hussein Elsherbiny

May 23, 2009

My experience with Vidal Salcedo was pleasant and very professional. He was very knowledgeable of the question at hand and he was very patient to teach me about my "GPS system" question. I have no doubt that I will go back again and again and Vidal will assist me with the same enthusiasm as today. Thanks to Vidal and I strongly recommend people to look for his assistance. Mrs. Rueda.

melevy

May 14, 2009

We had a wonderful experience at this dealership. Kevin was incredibly patient with us and understood exactly what type of car we wanted and at what price. No surprise fees, no tricks. And he walked us through till the end of the deal, and then some.

mfoti

May 11, 2009

I have given Toyota of Manhattan a perfect score because Theo the internet Manager, and John the finance manager were very helpful and excellent to do business with. They both made the experience painless and hassle-free. I would highly recommend this dealership to others.

mibeba1

May 5, 2009

I had a wonderful experience with Kevin. He is a true professional and a very kind/warm hearted individual. His salesmanship is superior and he's no doubt an asset to this dealership. Would not think twice in dealing with him again. Ray was very kind and to the point on closing the sale. Dealership have a great core of professionals...

NewYaris

May 4, 2009

Just picked up a 2009 Yaris, I had a great experience at this dealership. Kevin was very professional and fast. I didn't have to ask for much, he knew exactly what i needed. I love my new car and I most definitely suggest to buy your next Toyota at the Manhattan store.

JONROD86

May 2, 2009

I just want to take the time to say how great toyota/scion of Manhattan is.I had a GREAT! experience they work very well with me. I like how they madesure they had the car or would get the car i was look for befor doing any paper work, not like some otherdealers that say they have the car you looking for and then try to take your deposit.Kevin who was the dealer that took care of me was the best him and his team. kevin made sure that the car i wanted (scion tc RS 5.0) he had or would get for me, not like some other dealership that i went to (east coast toyota/scion NJ) who told me they had the car and told me it would take 4 weeks to get my car and they try tosell me something that i didnt want and $2,000 more, "What The Fu*k" so i got my deposit back and went to toyota/scion of Manhattan it took 1 hour to find my car and next day drove off :-)(KEVIN IS THE MAN!). i even ask for pizza just joke around cause they would all ways ask if i need any thing and they wear willing to get it for me how cool was that. overall i had a fun time with all the guys at toyota/scion of manhattan THANK YOU!

BrandonB

May 1, 2009

I went to Toyota of Manhattan on a Sunday afternoon to look at the Rav4 and Highlander. Mike Ruperto was helping me within moments of walking through the door. Right from the beginning he was extremely friendly and receptive to all my questions. He made it very easy for us to test drive both vehicles and helped us come to our decision on purchasing the Rav4. When I came back to make the purchase he made the negotiation process extremely easy and we agreed on a very fair rate. Within two days he had the car ready for pick-up even though he had to drive out and get it himself. I look forward to many years in my new Toyota, but when the time comes again for a new car I will happily return to Toyota of Manhattan.

NKoncius

Apr 24, 2009

This is our third experience with Toyota of Manhattan. This last experience prompted us to buy a car rather than lease it. Our sales person, Kevin Primus, was extremely diligent, and easy to deal with. He never made us feel uncomfortable or pressured us to close the deal. Franklin Beco was also very friendly and cooperative in meeting our requests in order to finalize the sale. We would definitely recommend this dealer to our friends and certainly would suggest they see Kevin and Franklin.

cepino

Apr 21, 2009

I have been shopping for a Highlander Hybrid for the past several months and visited or got quotes from several dealers in New York City, New Jersey and Long Island. Initially I contacted this dealer via email and I dealt with Theo who manages the Internet inquiries. Theo was responsive and persistent, even after 2-3 months lapsed. What triggered my purchase was the fact that this dealership offered a $3000 discount on all Hybrid models during the duration of the NY car show (Theo sent a mailer out to his contacts). So at that point I got firm quotes from a couple of other dealerships and Toyota of Manhattan's price came out on top. When I went to visit the dealership Theo passed me on to Kevin, who couldn't be nicer, more efficient and willing to help. In fact all the people I dealt with were quite nice. I was able to seal the deal, find a car with the color and options I wanted (they had to bring it in from CT), and get all the paperwork done in just a few days. I picked the car up yesterday. Hopefully the service experience will be just as good (or you'll hear from me again). I should add that my transaction was particularly smooth because I knew what I was going to buy and that I was going to buy that car, and I knew color and specs from the start. So I was perfectly willing to give my information and put a deposit down when I finally visited the dealership. If you are still kicking tires you may be less willing to do so and a salesperson may seem pushy if they try to get all sorts of stuff from you. Nevertheless, I am surprised to read some of the less positive comments on this dealership as that was not my experience at all. I am a 19-year customer of Lexus and clearly the customer experience there is very good and hard to match. However, I have also dealt with other dealers (Honda, Ford, etc.) and Toyota of Manhattan, as a dealer experience, certainly beats my experience with many other dealerships over the years.

DT

Apr 19, 2009

It is always hard purchasing a pre-owned car, especially in this tough economy. My dad and I went to this dealership for an "internet" special car, which was advertised for $3K cheaper than what we were told when we got to the dealership. Apparently you have to put an additional payment of $3K in order to get the price advertisement - so why not just post the true price?! The advertising dept is bad but after the shock settles in and we realized the deal for the car was still ok, the people who work at Toyota were helpful. Especially Theo Ripoll. I highly recommend anyone to speak to Theo as he is honest (gasp!) and actually shared information that I would have not otherwise known to ask. It's a tough economy all around and the best way to alleviate it is to continue to stimulate through sales. If you need a Toyota/Scion in Manhattan I highly recommend doing the research on the NET total price for the car first and then working with Theo. Good luck!

katenov

Mar 27, 2009

Please be aware that the prices of their cars posted on the website have nothing to do with reality - it is just a trick to get the customer to come in. I came in to look at the car that was listed for $18k, and after they made me wait for 3 hours (and I was 9 months pregnant at the time) and endless talk of three managers the price of the car turned out to be $24k. They suggested that I should look at some different car - inferior to the one I wanted to buy. This used car sales tactic is called "bait and switch", and they seem to be good at using it on naive customers.There are three dealerships that have the same owner: Toyota of Manhattan, Bay Ridge Toyota and Fordham Toyota. I had been deceived and misled by the first two, so they seem to have similar practices. Please be aware of these unfair business practices and take your business elsewhere.

jwm320

Mar 3, 2009

I recently purchased a 2009 Highlander Hybrid from TOM and couldn't be happier . John treated me with the utmost respect was extremely knowledgeable and really attentive. The price was a little high but again this is Toyota of Manhattan. But over all the experience was great, the sales man was good but it was a pleasure to have John get involved so quickly. Greg in finance was also a pleasure to deal with kinda funny too all in all excellent service.

denbro

Feb 28, 2009

RUN AWAY AS FAST AS YOU CAN! In over 20 years of buying a car I have never had an experience as miserable as the one I had yesterday at this dealership. We came in to purchase a used Toyota that was advertised on the dealer's web site. Since we were driving to Manhattan from Westchester I asked our original salesman, Robert, if the car was available at the advertised price. He assured me they had many models to choose from and I would have no problem finding a car in my price range. I called when we were about 10 minutes from the showroom and Robert said he'd have someone meet us out from to valet park our car. When we got to the showroom, in about the time estimated, no one was there to park our car. I was told that Robert had gone to lunch when I called to see where he was. Explained the situation and was told they'd send someone out. We waited 15 minutes so I went in to the dealership and asked what happened. Jose said he'd send someone out, which finally happened. Then, as we were waiting in the street, the 'Manager' John comes over to say he was looking for me. Really? Well, I was kind of hard to miss and I never saw him even looking in the street. He was standing across the street eating chips and he offered to shake my hand with his saliva, greasy fingers. Ugh! Jose held us captive for over 1 1/2 hours, taking my husband's credit card "as a sign of our good faith" which is why we could not run away plus I wanted my car back. In the end, his "best offer" was $100 off a car that was $5,000 more than I told him I was willing to spend. Luckily, we got out of there. I'm so disgusted we're buying a Honda from another dealer with a good rating.

gigi2006

Jan 26, 2009

I bought a new corolla in july for my wife's anniversary, these guys were so helpful i was in and out in no time at all got exactly what i wanted, for the price i wanted. the staff was verry honest and was willing to help me in every way. Thanks guys will buy from u again

elizmay07

Jan 22, 2009

The people at Toyota of Manhattan are nice, but nice won't fix my car the right way. Nice is about the only thing they have going for them.I was told I had to have parts of my A/C replaced, and after I went to pick up my car, I was driving upstate in hot weather, A/C on Med-High with Lukewarm air blasting out - then my daughter in the passengers seat tells me there is water dripping on her feet. I call Toyota and tell them this, they have me bring the car back in (a huge inconvenience between the train ride downtown and the 20 minute walk over to the west side highway). I was not apologized to by anyone because of their mess-up.On a separate occasion, I had to go in for a tire, oil & battery change and to have a piece of the side molding reattached since it had come off. I was talked into a couple of extras, which ended up being just under $2,000. When I went to pick up the car, not only had they NOT reattached the piece I had asked them to, but they had ALSO knocked off a piece of the back molding while the car was in the shop, and just threw it in the front seat with the one they had not reattached. I complained, and again, was not apologized to, and was told to call my service provider in the morning and bring the car back in the next day (another huge inconvenience since I use my car for work).Needless to say, between the half-ass jobs that are done here, the high labor-rates they charge, and the fact that I am always getting talked into unnecessary fixes, I will NEVER be returning to Manhattan Toyota again. I always leave there with a sour taste in my mouth from the service, and they've had 5 chances and failed at every single one.Do not bring your car here!!!

paulab

Jan 21, 2009

I was treated very courteously and fairly. My questions were answered thoroughly and rapidly.All details, including lease agreement terms, were handled carefully and explained fully, to me.I heartily recommend this dealership to anyone, interested in purchasing or leasing a Scion or Toyota.

kikiMARIE

Jan 11, 2009

The dealership itself was extremely informative. Noel the salesperson was very nice and knowledgeable. I would definitely recommend this dealership to friends and family and definitely will be returning to them after my lease is up . The finance guy, whose name i cannot recall, was also very informative and very helpful

ksarraga

Jan 9, 2009

Theo was very friendly and was very Knowledgeable and was able to help me with answering all of my questions and concerns and Greg was the Fiance manager assigned to me and he was a great deal of help. I will definitely be doing a lot of business with them once my lease is up

dkarounos

Jan 7, 2009

i bought a 2008 urban runner may 2008 dealer was very helpful and all was done as described,car was ready and waiting when i arrived to pick it up, and i got a complimentary 1st oil change. The management team was also very helpful I highly recommend this dealer

Flombaum

Jan 7, 2009

I would not trust these people if I were just buying a candy bar from them. I spent hours in the store being shown vehicles I didn't want with more features than I asked for. But they kept saying that they wanted to put me into something nicer, and made me feel guilty when I would not budge on price for that something nicer. Finally, we agreed on the low-options car I wanted a simple Corolla, at a price I was happy with. They said to come back at 4 to pick it up. When I got there, they told me the car they meant to sell me was scratched when it arrived, and they can't sell it. But here is a similar one, in a slightly different color, with fancier wheels, and of course, a higher price. I was furious, especially since they had got me to put $3000 down already on my credit card. I refused to pay the higher price, and they said it would take several days to refund my car. I don't know why, since the Gap can execute a return in moments, but luckily, the credit did finally appear on my card. For the next several days, Greg kept calling me to say that they found the car I wanted. Will I work with them on price. What can they do to make me feel comfortable. When I said give me an even better price than we had negotiated, Jody said he would have had given him the courtesy of calling him back sooner after he left a message (What?). Avoid this place! These guys cannot be trusted. I bought a Honda across the street and it was the exact opposite experience I loved the dealership and I love my car.

KarenD

Dec 13, 2008

I had a very positive experience purchasing the car. I ended up spending more than expected, but I guess that just makes them good sales people. They impressed me as being pretty straightforward. Everyone was very friendly and helpful. I am very happy with the car.

kentannenbaum

Dec 13, 2008

My wife and I were treated very well and left Toyota of Manhattan with a terrific Highlander Hybrid and fewer nasty thoughts about sale-people than we anticipated! Jason was our salesman; he graciously took us around and was excellent at his job. If you need a car, call him. Greg, the finance chief, was very pleasant and super at explaining the various programs...we came away comfortable with our financing. Jody, the used car manager, handled a few details with grace that made the purchase ultimately quite smooth. We're very pleased.

spinej

Dec 4, 2008

"I decided to purchase a Toyota 4Runner in October of 2008, and since Toyota of Manhattan was in such close proximity, I figured I would get the truck from there.Let me preface my experience by saying that giving them a 1 star rating is generous. The dealer was obviously a rookie, who had to take cigarette breaks in between deals, and the sales manager (John) who tried to emulate a professional, completely lived up to that 'sleazy dealer stereotype'.After being told a final price which was supposed to include EVERYTHING, I signed the contract, and made arrangements to pick up the truck later that week. The truck had previously been owned by a family prior to my purchase (due to the evidence of crumbs, cheerios and snacks left behind in the back seat). It was agreed that the truck would be fully cleaned out, which in reality is something that a customer shouldnt have to mention or take note of. Needless to say, when took the truck home, I folded down the back seats, and sure enough the remnants were still there. I had to pay $50 out of pocket to get the car properly cleaned and detailed! Not too mention the 1/4 tank of gas they so graciously left in the truck for me to get around in.All of the above aside, I really didn't experience the full potential of Toyota of Manhattan's unprofessionalism until approx 2 weeks later, when I received a call from the finance manager, Greg (who at best is a Gotti boy wannabe), stating that they had neglected to include the sales tax in my contract, and that I would have to go back in so they could add it in. My response was well... it sounds like a personal problem seeing as how three of your employees (2 of which are managers) reviewed the contract before i signed it.. It was obviously a major oversight on their behalf -- An oversight a customer should not be responsible for.Nevertheless, after a week or so BS banter, Gotti boy stated that the State was going to revoke my registration, and that I would not receive my new one after the temp expired. I laughed because earlier that week, I had received the Reg mailed directly from Toyota of Manhattan. His response to that was "Well, they shouldn't have sent that." So obviously he was lying and felt completely desperate. Then they decided to attack me further, and say they were going to send me to collections if I didn't pay the sales tax.In the long run, I decided that paying for their mistake was my only recourse, if it meant never having to deal with them again.Their word means absolutely nothing, and overall, they are unethical in their approach to business."

DblA31

Dec 2, 2008

Toyota of Manhattan gives car dealers a bad name. We were suckered into the dealership with promises of 0% financing. We specifically told them on the phone that we want a hybrid and they said no problem. When we got there the salesman was nice enough. He said he didn't know about 0% financing on hybrids, but if we'd been told than on the phone then he was sure it would be worked out. We spent a couple hours there, did a test drive, went over everything we wanted. We were ready to buy a $55 k car, without chiseling them down on price. We just wanted the 0% financing. He said the finance department would call us back the next day. We put down a "fully refundable" deposit on my credit card. Next day comes, no call. We call them the following day. After being told they'd have to get back to us later, we finally spoke around 8 in the evening. They said that all they could do was almost 7% financing. With my good credit we could do better from a bank. To top it off, they wouldn't refund my fully refundable deposit without us coming in. Probably for more of their not-so-soft sell. We went to Manhattan Auto the next day and I'm the proud owner of a Ford Escape Hybrid with much better financing. Avoid Toyota of Manhattan unless you want a headache. FOLLOWUP: Well, I have to say that Chris came through on my refund. After a month of wrangling with my bank, I went in to Toyota, spoke with Chris, and got my money credited within the week. I still can't recommend Toyota, but if you feel the need to do business with them, please make sure Chris is involved.

msaltman1

Jul 24, 2008

I agree with everyone else. The experience was so bad it's not barely even worth going into. I had written proof in an email about an agreed upon price, but when I went in the salesman told me to speak to his manager. The manager said they would never sell a car at that price and did not feel the least bit bad that I was totally lied to. The guy next to me was having similar issues with bait and switch. I can't believe these guys are still in business.

thomas2

Nov 3, 2007

I called the dealer looking for a new Landcruiser. I was told they had plenty of inventory and went down to lease the car. When I got there they only had demos. I put a $4000 fully refundable down payment on ademo Landcruiser.On the same day I found a new Landcruiser at a better price at another dealer. I called the Sales Associate and cancelled the deal. I was told it was no problem and that the deposit would be credited to my card. After 6 months, I still have not gotten the deposit back. I have complained to the Better Business Bureau only to find out that several of these very same complaints had been filed against this particular dealer.Stay away.

basic98

May 8, 2007

Crooks 100 % ,liars 100 % non professional,poor service.I bring my car for seat belt recall and Toyota dealer offer me shampoo and test for free for $250 and this is my worst mistake in my life.I bring my cabin filter and ask them to install and manager were told me this not easy and charge me additional $40 and promise me all "JOB" will be done 4:30 pm.I bring my car at 8:30 AM.Some how the call me and ask me to replace timing belt,fluids and other BLST.And i refuse those BLST.At 4:30 pm car was not ready and after they inform me they broke my antena with the bezel and promise me to replace it.Cabin filter was in the same box it mean they never replace the filter and mechanic open the filter location for 1 minutes(I was charged $40)'According the "Low" labor charge is $95 but I overpayed Crooks all over.Anyway they forget to instal my seat cover,and floor mats plus tire pressure cap wasnt there + when they washed my car antena fail off and scratched windshield and hood.I file the complain with Toyota corporation,still waiting from them.Will go to the court somebody have to bring those crooks down they are crooks I dont think they are Americans ,crooks cant be Americans.Good Bless USA.

ahern30

Jun 20, 2006

The worst experience of my life. Called up negotiated a deal on the phone with Tabitha and drove 30 miles to get there. Was told that Tabitha was in phone sales and cannot negotiate price. When I spoke to the manager Mark Levine he called me a liar and said that she never offered me the deal I had driven out of my way for on Father's Day to get. Then he would not give me a card or answer any more of my questions, he just kept getting louder and louder saying, "Have A Nice Day" to the point he was yelling it in the end. Use this dealer if you want to be treated like crap, have Bait and Switch used on you and be verbally abused by the staff. OUTRAGEOUS that they are still operating!

MaxDeCarloMiami

Feb 22, 2006

Salesman pulled a bait and switch when my 82 and 75 yr. old parents arrived to pick up their corolla. Interior color was different than ordered and one option missing. Took delivery of car cause my father's insurance policy grace period was expiring or else would have walked out. Promised the option then reneged. The General Mgr. promised to make it right and fedex the accesory but never did. Just kept on lying until we gave up: but he did it with a smile. Toyota of America customer service was no help, they have no authority over an independent dealer. Dealership's customer svc. mgr. said she did not deal with sales.

br2004

Aug 16, 2004

TERRIBLE EXPERIENCE! I wasted my time with Toyota Manhattan dealer. After discussed a deal for a RAV 4 for 3 days, I stopped by there to actually buy the car. They made me wait almost 2 hours to tell me that the deal we had it was not valid anymore!!!! They raised the price twice without notice! Do you have business with them? BE CAREFUL!!!!!!! <br>