Used Cars for Sale at Toyota On Edens in Northbrook, IL

Kora Q

Aug 23, 2021

I had a crazy day of running to dealerships all over the area and I will say that no one treated me with as much respect, consideration and thoughtfulness as Javier at Edens did. He was very comfortable to talk to and it felt easy to explain what I was looking for. It really felt like finding a car that was a good fit for me was a priority to him. He had a professional attitude while still being personable and easy going. I would recommend any of my friends and family over to him when they're in the market for a car!

Honey Joy Pacursa

Sep 14, 2021

Whenever I have my car services taken here it's always SATISFACTORY!!! Sometimes you need to be patient to wait a little longer....I'd rather wait and making sure that my car is well checked. Today the guy in the Service Parts, was so kind to change my key battery. Small things like this makes customer happy like me!

Shekuto Sumi

Aug 7, 2021

Our experience at Toyota on Edens was lovely today. Julian was very professional, helpful, and friendly as he helped us purchase a car. He was patient, answered all my concerns and gave honest insights. I would most definitely recommend this location to my friends and return in the future if needed.

Judie Sibell

Aug 6, 2021

The ABSOLUTE worst on car service. I'd give this a 0 star rating, however, that's not allowed, apparently. Our Corolla needed to be at a dealer for a recall item. The first time we came in the proper technician was off that day. Meaning, it required a certain level of training in order to complete the update. So, we made another time with the service department to come back. Given our schedule, we dropped it off the night before for an appointment today. As of 4p, the dealer could not offer me a status. Instead, my call was transferred around and told, they can only connect me to a voice mail as "the best they could do." While I fully understand the techs are busy talking to customers, there could be a very simple and easy way to check the status of a car repair. Not only a lack of operational know how, but awful customer service. We did retrieve our car after a very short, less than friendly call that said our car was ready. Fine. Upon pulling away, the check engine light went on. After a review from our local mechanic, he deemed everything okay. Seemed like a cruel joke or ploy to return! As a follow up per the reply, the store has said they've initiated contact without reaching me. That's is 100% false. All of our contact information remains on file since they've serviced our car. It's possible they don't really want to own up to their lack of effort which all makes sense given my experience.

Olivia Rowe

Dec 8, 2020

The service here was fine. I was in and out quickly. However, I was made extremely uncomfortable by the lack of mask-wearing at this establishment. The main person I dealt with had his mask completely under his chin the entire time, covering nothing as he talked to me and walked around the facility, and another employee I talked to did not cover his nose with his mask. The waiting room was small and the 4 chairs available were bunched together. There was a customer in the waiting room with me who did not have his mask on, and I understand he is not an employee, but I should not have had to wait in a small room with someone unmasked for ~45 minutes. Someone should have made sure that didn't happen. I felt unsafe. The part that made me the most uncomfortable was that the person who pulled my car around when they were done drove in my car with his mask under his chin. He was sitting in my car without a mask on! And then I had to drive home! I left my mask on and rolled down my windows on my way home. I never leave negative reviews, but I don't think anyone should have to feel unsafe or be potentially exposed to a virus just because they need to get their car fixed.