Used Cars for Sale at Tri-State Nissan in Winchester, VA

ChrisH

Sep 6, 2016

Even though I decided not to purchase a car, amanda was a huge help! I had a great experience and amanda was very knowledgable

ChrissyH

Sep 3, 2016

My sales consultant was Amanda. She was absolutely wonderful. She and Troy (in financing) were amazingly awesome with the buying process. Ive since recommended Tristate Nissan to several friends and have had some of them come in and buy as well. I absolutely love my new versa. The environment is beautiful as well.

GL Marsh

Aug 16, 2016

I was in no hurry to purchase my used car and Alex was persistent in checking in with me over the course of several months. No pressure, just checking to see where I was in my process. I waited until the car I wanted was on the lot, did the test drive and purchase in the same afternoon. No hassle, no fuss and no pressure or pursuit of the upsale.Extremely happy with my Rogue at this point. Who knew 4 cylinders had so much get up and go.

billS

Aug 4, 2016

Daniel did an excellent job taking care of me when I was in to purchase my Nissan Versa. Also, it is a wonderful car, very zippy, but extremely inexpensive!

KHBVCU

Jun 30, 2016

I drove to Winchester from Richmond -- that should tell you how serious I take customer service. The 2 hour drive was well worth being treated and handled the way all dealerships should treat its customers. I arrived at the dealership fully knowledgeable, prepared, with an agreement already in place with tags and check in hand. Everyone was professional, courteous, and very prompt. No B.S. from either party. Pictures online did an injustice -- car was immaculate, from the engine and its parts to the exterior. I arrived at 10:30 am and out by noon, with 20-25 minutes my doing inspecting the car! I will be making a trip there first of the year to grab my '17 Maxima!

Lee - Pathfinder

Mar 21, 2016

Nissan always provides fast service and you don't need appointment - just pull in and everything is taken care of. Craig is the best rep to work with!

Froggybev80

Feb 27, 2016

Fantastic teamwork! Everyone worked hard to make sure I got the car I wanted and at a reasonable and affordable payment.. I love my new car and will definitely be a returning buyer!!

Nissan2015

Feb 27, 2016

Great dealership. Great dealer. I walked into Tristate Nissan arround 4:30 pm, by 7:15pm I was back home with my brand new Nissan Rogue. It was that easy!

buyer

Jan 7, 2016

I went into the dealership because my husband suggested a Nissan. The sales people were straight forward with the numbers and not pushy throughout the process. Tried several other makes and models, but came back Rogue had all the bells and whistles.

JET3

Jan 7, 2016

I have never owned a Nissan before. What sold me on this dealership was the customer service. Eric was my salesman. He was very knowledgeable, personable, and he made me feel like I was his only customer. All my phone calls were returned promptly. I would highly recommend this dealership!

Bigcoop68

Nov 18, 2015

Would not recommend this place. I had a bad experience 2 years ago with Tri-State and decided to give them a second chance. I was trying to trade in my truck to purchase a Titan and got Steve. Steve emailed me to get my information and requested me to call him, which I did, then stated he call me back with more information. After 5 hours had passed, still no phone call. So I called Steve and he acted like he didn't even know me or even remembered talking to me. But yet then requested more information about my trade and what I was looking for. Three days go by and still no word from Steve. So I called again, and for the second time he acted like he didn't know who I was and did not even work on my questions/information I sent to him. He said he was "busy" and hadn't got a chance to work on it but would get on it right away. He actually called me back within an hour, even knew my name for once, didn't answer any of my questions that I asked him and proceeded to try to talk me into coming into the dealership prior to getting my answers. I told him that I wanted my questions answered prior to coming on due to having to wait over an hour my last visit to get my vehicle appraised and ended up leaving due to them not appraising it yet within the hour period. His response "we have customers come in here that waste our time." Excellent customer service Steve. You've lost my business and I will make sure everyone knows about my interactions with your dealership.

Dan1212

Nov 18, 2015

I worked with Brian Nieves and Tony Abuassi on the purchase of my 2015 Nissan Murano, and I have to say they were incredibly easy to work with. This is the 4th Nissan that I have purchased, and I am very happy that I choose Tri State Nissan to buy from. They were very honest, and straight-forward with me throughout the entire process. I never felt pressured or rushed. When I was ready to buy, the process was quick and painless. They had me in and out of the dealership in no time at all. If you are considering buying a Nissan, you have found the best dealership in the area,

Niassan

Nov 5, 2015

Alan and Joseph were AWESOME! We were able to trade 2 cars in, get 2 new ones and lower our payments! Plus the service was amazing from the moment we walked into the dealership untilWe left! Above and beyond is all I can say! I would recommend Tri State anytime!

NewSentraOwner

Nov 3, 2015

We worked with Wayne, and were very pleased with the service. We told him exactly what we wanted, and not only did Wayne deliver, but he went above and beyond what we expected. We would definitely recommend Tri-State Nissan to our friends, not only because Nissan is a top notch product (we LOVE our Sentra) but because the customer service at their Winchester, VA location was phenomenal. We will definitely return for our next vehicle !

Joe becker

Oct 26, 2015

Yet again i was beyond impressed with the service department. Craig responded to my inquiry immediately. As always checked for any bonus points or credits i had on my account and applied them appropriately. HECK HE EVEN CHECKED TO SEE IF THERE WERE ANY B8KE TRAILS NEAR BY SO I COULD GO FOR A BIKE RIDE QHILE WAITING FOR MY CAR TO BE SERVICED! That is beyond the normal or expected level of service. Thanks again craig! Truly a rock star in service and hospitality.Also the techs and detail folks did a amazing job. Car looks and runs great thanks to those that never get named. You are also appreciated!Joe

howie

Sep 23, 2015

when I bought the car I , the buying process was too long,.but the dealership has made up for that with their other services they provide.

MAF42

Sep 21, 2015

I have had great service at Tri-state Nissan. I bought my 2013 Rogue 2 years ago. Great experience all around. I must say the service center has been great too. Had my car in twice in 2 weeks because a noise had not gone away. Both times I was given a rental car ( on my warranty plan) however 2nd time in noise was diagnosed and fixed. The service advisor was courteous, personable and called me to let me know of the status of my Rogue.

woman buyer

Aug 7, 2015

When I applied for credit on a 2014 NV 2500 I was told my credit scores would qualify for the best interest rates. This 2014 van had over 1400 miles on it, but had never been titled. My credit union said they could only give me their best rates for a used van loan because of the mileage and the year. on a USED car still saying that the 2014 with 1400 miles is a new van. So, I was going to go with Nissan's lending. What a joke- they couldn't even beat my credit union's rates. I was told by the TriState sales rep that the van would be sold in the mid 20's. When I took time out of my schedule to come to their dealership based on conversations we had had and to have my impeccable used car evaluated for trade in, their trade in was $2000 less than Kelly Blue Book and $3000 less than Edmunds. But the real shocker was that the "sticker price" for this 2500 V6 had been jacked up to $31000. Their less than generous $1000 rebate is $500 less than the 2015 NEW car rebate, but same sticker price. I guess they thought they had a real idiot. Do not trust your business to these people. Go to Colonial Nissan in Charlottesville. They beat TriState's 2014 price by $3000 for a NEW 2015 and it is was in writing from the internet people at Colonial. I'll wait until the 2016's come in next month at Colonial.

clatterbuck

Jul 17, 2015

Tri State Nissan's service center is a JOKE!! I took my truck in to have it looked at and they charged me $104 to hook it to their computer. Then they told me I needed a new $5000 transmission! I'm no idiot, so I got a second opinion at Interstate Transmission and it turns out I just needed a new valve body! The code clearly shows it was a 'clutch solenoid circuit short'! What a JOKE, Tri State! God only knows how many people you guys have cheated out of money! And when I went to pick it up thay gave me a "list of things you should have us fix for you" the total was $7500! I felt like they just wanted me to look at the list and just walk next door to the showroom and trade it in on a new one! What a JOKE, Tri State! I WILL NEVER GO BACK AND NEVER SEND ANYONE THERE AGAIN! Shame on you, Tri State...Shame on you!

chelsea

Jul 2, 2015

knew credit was rough,applied for financing on line at dealers website...receceived 4 calls from dealership tellin me to come in and we would make a deal,went n under the impression that they had pulled my credit report,got to dealership wasted an hour and was told they couldn't help me,apparently they hadn't pulled my credit report and the sales manager was just tryin to get people in the door to meet his end of the month quota and didnt care about wasteing peoples time!!!!!!!!!!!!!

aschooler66

May 19, 2015

From the moment we walked on the lot the customer service was great. Salesman John was very helpful but not pushy. Brian had all the paperwork together and was very friendly.

Unhappy Camper

May 7, 2015

No follow up on complaints. When i complained to Nissan they didnt respond for two weeks. Still no follow up. Save yourself the headache dont buy a Nissan.

Marsy

May 1, 2015

The title of this review really says it all. Last year we bought a 2014 Altima from Troy Jackson and were not only extremely pleased with every aspect of the transaction, but absolutely love the car. This year we purchased an additional vehicle, a 2015 Xterra, with help from salesman, Daniel Nelson, and assistance with financing from Troy Jackson. They are both trustworthy, professional, yet caring individuals. We are truly impressed by the quality of Nissan vehicles and you can bet we will continue to trade at Tri-State Nissan!!Chris and Marsy McNeill

lfredguy

Apr 15, 2015

I've been going to Tri State since I bought my Altima almost five years ago. I trust them completely with their recommendations. They are courteous and thorough, far beyond whatI would expect from a service provider.

BeckaTheBeast

Mar 7, 2015

Everyone was so nice and I got exactly what I wanted. They worked with me on the price alot. I would definitely recommend this place to a friend.

DJ&Gage

Dec 14, 2014

I have been a loyal Tri-State Nissan customer for over 10 years. I thought that counted for something. I called Tri-State Nissan and spoke with J.D. about getting a used car. He said that he would look at the inventory and get back to me. I never heard back. I called and left a message and that call was never returned. Tri-State Nissan used to treat their customers like family and take care of them...I'm really disappointed. Tri-State Nissan no longer has that warm feeling where you walk in and you know you'll be taken care of. If it wasn't for the AMAZING service team of Matt Keenan, Charles Marshall and Billy...I wouldn't come back!! At least I know the service team will take care of me!

Gregory Miller

Dec 13, 2014

Great sales and service. Top of the line dealership. Will be back next vehicle purchase.The sales team were friendly and the whole process was the best I have ever experienced.The service department is exceptional as well. They addressed my concerns with a completely honest answer and reassured me about the quality of my purchase.

Jim Breeden

Sep 26, 2014

We decided on another Nissan after our 2004 Sentra finally died (342K miles). Troy Jackson was friendly, patient, and great to work with. No hard sell and actually listen to us ... what we wanted and needed. Brian Nieves had all the paperwork ready to go, sign and get out of there.late on a Monday after work. These guys are great and will definitely buy at Tri-State Nissan again!

sharayah.j.reed

Sep 25, 2014

We love our new Nissan! The staff at Tri State Nissan wee a pleasure to work with and took great care of us from start to finish. Special thanks to Jeremiah and DJ!!

Kaitlyn Hendershot

Sep 17, 2014

My experience at the Nissan dealership was amazing. Brain walked right up to my family and I. He quickly learned my personality then found the car for me. He was very personable, and down to earth and easy to get along with. He did a great job staying in my price range and just going out of his way to make everything happen. He did a fabulous job!

kboyd4

Sep 17, 2014

This was my first time buying a car, and the experience was made very easy and pleasant due to the saleman, Brian Carter. He worked with us to get the car to just the right payments. I would recommend this dealership to anyone!

twigmb

Sep 17, 2014

A word about recent purchase of a 2015 Frontier SV. I got a fair value on my trade-in and an 'out-the-door' price when I asked for it without a lot of games or back and forth. Troy Jackson made the buying process straightforward and I got a good deal. Would work with Tri State again.

jonathan.wilkins.1422

Sep 16, 2014

I came into the dealership excited, but skeptical at the same time. After talking to the salesman, Jeremiah Simpson for a short time, I quickly realized that he was honest and gave me the best deal possible on my 2014 Nissan Rogue. I would highly recommend this dealership to anyone and tell the person to ask specifically for Jeremiah. I don't believe another salesman would have been more informative or upfront about my options for the vehicle. I will definitely buy my next vehicle at Tri State Nissan.

rayloke

Sep 16, 2014

This is the second new car I have purchased from Tri State. Excellent customer service! No pressure to try to sell me more than I was looking for. I will be back! Thank you Jeremiah Simpson!

kenlarrick

Sep 15, 2014

I've worked in sales and I thought I knew what was going to happen when I drove onto the lot at Tri State Nissan. I was wrong. I wasn't harassed by 10 different salesmen nor was I ignored because I don't fit most peoples idea of normal (I'm tattooed and have a blue Mohawk). Frank Merritt simply greeted my wife and I and asked if we needed help, he took the time to show us multiple cars as we were undecided on what type of SUV we wanted. He gave his honest opinion of the cars and didn't sugarcoat any of them. I liked his no pressure approach and his honesty, we traded our Hummer in on a new 2014 Juke and couldn't be happier. I will not hesitate to recommend Frank and the team at Tri State Nissan to all my friends and family.

bb05

Aug 21, 2014

I have owned five Nissans now and three of them were purchased from Troy Jackson. Troy is there to answer all of our questions and also very polite and helpful.Great job once again.

jschall

Aug 21, 2014

Jeremiah Simpson created a terrific buying experience. Not only is he a wonderful and easy going salesman, he went above and beyond to ensure we had everything we needed even though the dealership was closed. Thanks for staying late Jeremiah and making us feel welcomed through the entire process.Thanks for the follow ups since we purchased the Juke to make sure we were enjoying it to the fullest.A million thanks and much appreciation!

kathy.song.7

Aug 20, 2014

My husband and I ended buying two 2014 Nissan Frontier in 2 1/2 weeks. We had a good experience there at Tristate Nissan and, we really like our sales person FRANK MERRITT. We highly recommend anyone looking to buy a Nissan to come let Frank take care of you.

merrybug

Jul 31, 2014

Jeremiah was very helpful in helping me find my Versa Note and EXTREMELY patient with my insurance company. Props to Brian for clear finance explanations

kenichik

Jul 14, 2014

I have purchased new Nissan at Tri-State. They are friendly. I could test-drive on Hwy 50. It was good experience to understand the car. Jeremiah is a nice guy!

VeryHappyCustomer2014

Jul 11, 2014

We had a wonderful experience (after a not-so-wonderful experience earlier in the day at another local dealership). We called the dealership to see availability of a pre-owned SUV we had seen on Tri-State's website and Daniel Nelson assured us it was still available. We arrived and were greeted by Daniel almost immediately. We loved the test drive, and negotiations were easy and they were very respectful and also obliging. They even dealt with us having our two toddlers with us very well! We left with a new car and a great experience! We have been telling others and will continue to tell others that Tri-State is the place to go. Thanks!

dfinleyjr

Jun 25, 2014

I had a very pleasant experience at Tri-State Nissan this past weekend. I went in there to discuss options of trading in my older model Ford Expedition and just looking to find something more economical on gas. Well to say the least Troy Jackson found exactly what I was looking for and more! It was a fairly quick process and despite being very busy they kept me informed throughout the whole process while I was waiting for the paperwork and deal to be complete. I recommend this dealership to all my friends and family and advised them to go see Troy Jackson. He will take care of to the very best of his ability I promise you that! EXCELLENT SERVICE!

mjackson09

Jun 25, 2014

After being completely through with car shopping, a friend recommended I visit Troy. Troy restored my faith in car salesman. He worked hard to get me in the car I wanted. I

boyd1221

Jun 23, 2014

Please help us you are the only one who has the power to change this situation. We ask that you please replace the tires that were damaged by setting on your lot. We pray you will change your mind and do the right thing.

turk22601

Jun 23, 2014

had a great expierience buying our car at tri state nissan. both daniel and troy were great in providing a great product without being overbearing and both were very professional. recommend tri state to anyone.

gingersummers

Jun 20, 2014

I was extremely pleased with the dealership in every way! The staff members are great and very willing to help in any way possible. Mr. Daniel Nelson was one of the best salesmen I have dealt with! At no point in my visit there did I feel pressured to purchase a vehicle and all of my questions were answered. Mr. Troy Jackson finalized my purchase and explained every part of the financial side of the deal. I had a great experience and will definitely be going back for my next vehicle purchase in the future!

justamylyn

Jun 19, 2014

Jojo was the most none pressuring salesman I have Ever dealt with. Brian compliments Jojo meaning they work well together to get the job done!!!!!!

RonRichards

Jun 19, 2014

We had a great experience at Tri-State Nissan and I would highly recommend them to anyone. I really appreciated the low pressure sales tactics and the ease at which we were able to arrive at a final deal. I appreciate the time that everyone took to make sure we knew how everything worked and to make sure we were satisfied. One of the best new car sales experiences of our lives.Thanks again!

WilJenks7

Jun 19, 2014

My family has now bought 4 new Nissans from here. We will only deal with JoJo because we know he does everything he can to get us in the vehicle we want.

soupie55

Jun 12, 2014

This is my second purchase at Tri State Nissan and Troy Jackson. On both occasions Troy was friendly, professional and goes above and beyond without even trying. Always a smile on his face and a little sweat on his brow along with his customer service skills made me a Nissan customer. I would not hesitate to send anyone to this dealership.

billbill10

May 16, 2014

Asanti Wilson is a great sales man, I had purchased a 2012 Xterra from Brian N. but found out he has moved into the finace department. I was unaware of this when I decided to go look for a new vehicle. I told Mr. Wilson what I wanted and he made it happen. Great exper. I would tell anybody looking for a great place to buy a car def. go to Tri State. They go up and beyond to make you feel at home and part of the family.On a side note there was a couple things that needed to be fixed on my Versa and they took care of it right of way.I just want to say Bruce Levy (Gen. Manager) is a standup guy that takes care of you and makes everything great with no hesitation. I want to say this has been the best exp. you could have buying a new vehicle.Make sure you ask for Asanti Wilson he works with every step of the way!

barbarahawes

May 10, 2014

troy helped me get into a bigger car that would be beneficial to me and my mom. he was a no pressure sale and helped me get financing for my very 1st brand new car. he made it happen for me thank-you troy for all your help today

gloriacorbin2

May 4, 2014

I have been dealing with Nissan since 1987 when I bought a new Pathfinder and have had nothing but Nissan since. I just purchased a new Rogue and I love it. Steve Palmer was wonderful and Jerry just great. I did not have to spend all day in purchasing my new vehicle as everything was taken care of quickly. Steve was not a "pushy" salesman and was very responsive to my needs. I come from a Nisan family with my daughter in a Maxima, my grandson in an Extera, my grandaughter in an Altima. I would not buy any car but a Nissan. The service department there is fabulous.

crystalfletcher

Apr 30, 2014

i always send people i know to tri state. steve palmer and dj lilly are the absolute best. they are always personable and very helpful. i wouldn't buy a car from anyone but steve.

shellscar

Apr 30, 2014

I went to this dealership because of the years of great service they've provided on two other Nissans we own. We (my Dad and I) went looking to test drive a Sentra I was interested in, not really planning to buy anything that day. We were approached by Steve Palmer, who was very helpful and made us feel very comfortable while answering many questions we had. After a test drive on a 2008, we shared the fact that I was still in the early stages of building my credit enough to the point of getting a loan. Steve and the finance team worked very hard to see what they could do for us. They made us an offer but we wanted a day to think about it and to let the rest of the family go on another test drive. When we arrived we learned that someone had made an offer on the car we were looking at. This deal didn't work out, but we were so impressed with the experience that we wanted to see what else they might have and just run some numbers on a 2012 I was interested in. Steve and the finance team went back to work again and this time because it was a certified vehicle they returned with a solid offer that we accepted. The whole experience was very positive, we appreciated Steve and the finance team for keeping us informed through the process, and for all the hard work they did to make the deal happen. We also appreciated Brain Nieves, sales/finance manager, who patiently helped us through the loan process as this was my first experience going through this. Overall very happy with the whole experience and would recommended them to anyone looking to purchase a vehicle from a dealer you can trust.

Kaber

Apr 29, 2014

Jojo is one of the best salesman I've ever dealt with. My purchase was quick, easy and painless which has not been my experience in the past. I would highly recommend anyone in the area looking to purchase a Nissan to go see Jojo! Very pleased.

Marsy

Apr 22, 2014

We moved here from Oregon during the economic downturn that our country experienced six years ago, my husband being fortunate enough get employment in Virginia's college system as a professor. The road back from the financial loss which we experienced has been long and grueling. We came here without a car and because of our damaged credit , but of necessity for a reliable vehicle, rented from Enterprise for 5 long, costly years. It was with certain apprehension that we came to Tri-State desirous to purchase a vehicle of our own. Troy was compassionate, caring, and sensitive to our concerns about purchasing a new Nissan, and not only put is into the exact car that we desired,but at an APR that was much, MUCH lower than what we anticipated. The whole experience was phenomenal! The guy's a keeper!We had driven several different Nissans during our years with Enterprise, and found that they were always superior to other makes. We love our new Altima, and plan to purchase an additional vehicle from you in due time. Sincerely,Marsy Kennedy-McNeill

samccabe

Apr 20, 2014

The thought of buying a new car has always made us nervous. You expect the sales people to be pushy, etc. However, our car buying experience with Tri State Nissan completely changed this. I had spoken to Sales Consultant Daniel Nelson on the phone before traveling to the dealership to make sure they had the Maxima we were interested still on the lot - which it was. Mr. Nelson was busy at the time we arrived, so another sales consultant pulled the car up and set us up for a test drive. We then sat down with Mr. Nelson and discussed buying the car. Our first offer was accepted without any further negotiations and we had a great time discussing everything from movies to music while we went through the car buying process. Next we spoke with a Finance Manager who worked with us to ensure we had a monthly payment that fit our budget perfectly. This was a great buying experience and were proud to add this second Nissan to our family. I would strongly recommend buying a Nissan from Tri State to anyone looking for a stress free purchase. Be sure to ask for Daniel!

garyandtobifelder

Apr 15, 2014

Steve Palmer is an excellent salesman; patient not pushy, but very informative. Give him a raise!!! Troy is great as well and he also a very good finance guy.

Hjohnson95

Apr 11, 2014

So happy with my Nissan Juke. I went in expecting to get a used one, but Jojo Catalano made it possible for me to get a new one!

SanfordReaves

Apr 7, 2014

All of my friends with Nissans purchased their cars from Tri-State and now I know why. I walked in and was greeted by Asanti Wilson who listended to my needs and put me into a very beautiful Pathfinder. No hassles and no stress buying. The whole process was so fast and so simple I will certainly be purchasing my next automobile from this Dealership.

Januk25

Apr 4, 2014

I been work with Rusty Moorhouse..He very honest and helpful with me and my wife, we got Nissan rogue AWD from Rusty, we love it! Rusty is great guy to work with it!! thank you Rusty!

cancer1967

Apr 3, 2014

Troy Jackson was the most incredible, nice, helpful, thoughtful salesman I have dealt with. He was very knowledge and professional. He spent the time to go over every detail of my car and how everything worked including setting up my phone to the Bluetooth. I want to thank Troy Jackson for his help with my recent car purchase. Shopping for a vehicle was something that I dreaded doing but had to do , but thanks to Troy Jackson he really made it so easy for me. Troy was able to find the car that I liked and could afford. I would sure recommend Troy Jackson and Tri State Nissan. Thanks you Troy Jackson!

kourtneii00

Mar 25, 2014

I had a wonderful experience with Nissan. They put me in a brand new Nissan versa sedan. Steve Palmer worked literally almost the entire day with me back in February. I came in at 11am and was there until about 2 after a few issues I left and came back around 4. Steve stayed until I drove put of the Parkin lot at 11pm in my new car. Will be buying all of my future cars from here as well. All the staff are extremely friendly. A few even talked to my little girl trying to keep her entertained while I was finishing things up. Best dealership I went to that day and glad I choose to I with them. Thanks Steve.

Psims1968

Feb 28, 2014

Daniel and DJ were very nice people to work with . They did everything they could to get me a newer nicer vehicle. Thank you daniel

Whittney89

Feb 27, 2014

I came to see Jo Jo because he has provided excellent service to my brother and sister I law. He knew what I wanted and provided a smooth purchasing experience for me. This is my first brand new car. I got a Nissan juke and couldn't be more happy. I will be sending all my friends over to see him! I know if he can put up with me and my crazy family he's a great salesman!!

withrowbl

Feb 27, 2014

I'm on my sencond truck from Tri State Nissan and I couldn't be happier with the sales and service of this dealership. Troy Jackson was my salesman for this purchase and he did a great job i really wasn't expecting to buy a truck since we were there looking at SUV's for my wife but the deal was to good to pass up.

tew377

Feb 26, 2014

Tristate Nissan is a great dealership. I had a great experience there again. No pressure and a friendly, helpful attitude. I, especially, appreciated Troy Jackson who was honest and so nice. I would highly recommend Tristate Nissan and, especially, Troy as your sales rep! Top notch!

zoeysdad33

Feb 26, 2014

Spent a long day in Maryland looking for Sentras and we should have stayed in good old Winchester all along. They had better selection and thanks to JoJo and the staff at Tri-State Nissan they also had the best deal. They worked with us to make sure we were satisfied with our purchase and to make sure we were taken care of during the paperwork process. I would recommend going thereto purchase a new car.

BonnieLane

Feb 20, 2014

We wanted a Rogue, SL - Saharan Sun. It was not on the Tri-State lot. Calls had to be made to locate the car ... and the other dealer was not particularly enthusiastic about giving up this particular car. Negotiations had to be made. Bottom line ...Rusty Moorhouse had the car secured for us by the 2nd day and delivered it into our hands by the afternoon of the following day.In addition, we are very happy with what we were given as a trade-in for our 2010 Murano. We ended up with a beautiful new Rogue ... exactly the way we wanted it, with a lower monthly payment than we had been paying. WHAT'S NOT TO LIKE!!! Rusty Moorhouse is great!We have been dealing with Tri-State Nissan since November, 2009, when we purchased the Murano. Tri-State has been doing all the maintenance work on it, and, naturally, will be taking care of our new Rogue. It is always a pleasure to go there to have the regular maintenance service performed on one's car ... not the least of which are those WONDERFUL, DRIVE-IN, OUT-OF-THE-WEATHER, AUTOMATIC DOORS. I am spoiled now. I want nothing less ... plus the people working in the service department are friendly, helpful, and accommodating ... and they SOMETIMES EVEN WASH YOUR CAR before returning it to you. Unbelievable! Tri-State, like Zappo's Shoes, brings new meaning to the word "service". I've never experienced another dealer that measures up to them. Certainly no one has ever washed our car before ... or had drive-in doors to enter the service department. Pretty freaking fantastic is what I think!

eric_39

Feb 18, 2014

Sorry it took me so long to to rate my services. Well, I went to Joseph " Jo Jo " Catalano dealing with a situation with my car late Jan./Feb. He was very helpful and as usual very kind. He help take of the matter and got it resolved. I aslo want to say taht Cathy Fritges was a great help. She, too, was kind and help resolve my situation. When I talk to someone and they mention that they want to buy a car. I tell them to go to Tri-State Nissan and ask for " Jo Jo ". Thanks guys for your help. :-)

JAndrewP

Feb 16, 2014

Why did I give this rating? I found that Tri-State Nissan was a pleasure to deal with. My salesman Troy Jackson (customer service champ) was extremely helpful and professional. He made my family and i feel like we were the only customers in the showroom. He has skills! The price was not only competitive, it beat the big city pricing. You can travel to Hagerstown, Loudoun and Fairfax like I did shopping around OR just stay in Winchester and get a better deal. I am very satisfied with my Versa so far. Swing by Tri-State and ask for Troy, you will be impressed! Oh yeah, thanks for the TV! Your dealership was great.

Ting13

Feb 15, 2014

So many items, so little time!!! We brought the Nissan Frontier in for the annual inspection. While there, we had the team perform the oil change, tire rotation, check the air pressure sensor, inspect rear window control and sevice the battery. Whew! The air pressure sensor and window control had to be replaced. J D kept us informed along the way, as we chose to wait for the vehicle. He recommended a new air filter, as well, to which we agreed. Matt did his part to ensure parts were on hand, since we called ahead of time. Chuck saw us waiting and made sure we had been given full attention and encouraged J D to wash the vehicle when all was finished. Before the sudoku puzzles were worked, it was time to go:)) We were out in about two hours....great teamwork!We can honestly say we "enjoy" these visits! The bottom line did not hit very hard, either. All service on this vehicle has been performed at Tri-State Nissan, winning over a Honda customer along the way.....Thanks, Matt!

cdmert

Feb 3, 2014

The entire staff that worked with me through the purchasing process was attentive, answered my questions, humerus and explained in detail anything I did not understand. Daniel "Choo-Choo" Nelson is probably the most sincere salesman I've ever worked with.

Oleandre

Jan 27, 2014

I went in to Tri-State Nissan to purchase a new Pathfinder. I had pre-selected the SUV on their website, and was contacted shortly thereafter by employee Troy Jackson to make an appointment. The entire process was smoothly and courteously done, and I left with my new SUV very pleased with the entire experience.Tri-State Nissan is an excellent dealership, with highly qualified employees, and their service department is also superior. Which is why I keep buying my Nissans there. I have been a customer for over 10 years.Robina RichBoyce, VA

AnnJenkins1

Jan 25, 2014

I think Tristate Nissan is great. The people who work there are very friendly & helpful. We didn't have the owners manuel & JoJo took care of it, ordered it for us. When he said they transferred the tags he meant it, we don't have to do anything. This is the first time this has ever been taken care of for us before & we have bought a lot of cars or trucks before. Thank You Tristate Nissan & JoJo for a great experience buying our truck. Sorry bout the price rating but I guess all prices are high to most people..

AIRshowsAmerica

Jan 22, 2014

Great experience with Tri-State Nissan Monday January 19th when I went there to trade my 2010 Nissan Frontier SE 4X2 for a used 2013 Nissan Frontier SV 4X4. After some discussion, the sales team and manager were able to make me a better offer on a brand new 2014 Nissan Frontier SV 4X4, and made me a better deal than I ever expected. The sales team listened to my requirements, and because of outstanding customer satisfaction skills, I made a purchase and left with a great deal. My highest recommendation for this outstanding dealership.RaymondAIRshows AmericaThe Boeing Company

akisbert

Jan 20, 2014

I had the best experience I have ever had at Tristate Nissan. Steve Palmer was the most incredible, helpful, thoughtful salesman I have dealt with. He spent the time to go over every detail of my car and how everything worked including setting up my phone to the Bluetooth. He went above and beyond when he preset my radio stations to the exact ones I had in my old car. Now that is paying attention to detail and keeping his customers needs and wants in mind. I couldn't be more pleased with my new car and since I have dealt with Steve and Tristate they will now be the only dealership I will ever deal with and recommend to anyone that is searching for a vehicle whether new or used. Everyone at Tristate was very helpful and kind, the showroom was spotless, and even the waiting area was enjoyable. They also have an incredible toy area for kids to entertain them. Thank you so much Steve and Tristate for putting me in a new car that I absolutely love!!!

NewCarBuyer14

Jan 7, 2014

I was very pleased with my experience at Tri-State Nissan. Purchasing a new car from out of the area, every step went very smoothly, especially with the help of Tim Dennis. I would recommend this dealership!

dhimes

Jan 6, 2014

This has been my second Nissan purchase at Tri-state. It's always a pleasure working with the Tri-state employee's. Rusty Moorhouse is by far THE BEST car salesman I have ever dealt with in my life! Recommendations across the board for this dealership!

123q

Jan 4, 2014

Had a very good experiance. There was a large selection to choose from and recieved a great price. Sales associate was especially helpfull and very knowledgable.

JCurry93

Dec 30, 2013

Asanti and DJ were great in helping find the perfect car. The process was smooth and everyone is extremely helpful. They will help you in any way needed. I would definitely recommend them to everyone!

ChrPie17

Dec 26, 2013

Excellent people and services, never once felt like I was being pushed to buy a car. I love my 2011 Nissan Sentra, thanks tristate nissan

Sman555

Dec 26, 2013

Got a beautiful new 13 juke. Having fun with it already. Rusty and Cathy took great care of me and exhibited nothing but the finest customer service.

ssnyder52

Dec 20, 2013

I recently bought a new Nisssan through Cassy Foster at Tri State Nissan. I received a good price both on the new car and the trade in. At no time during the transaction did I feel pressured by the sales staff. This is the fifth car I have purchased from Tri State Nissan. Due to the pricing, product reliability and experiences with the service department over the last ten years Tri State Nissan is always the dealer I go to first when looking for a new car.

dave8484

Dec 18, 2013

Most enjoyable and effortless new car buying experience I have ever had! My wife and I were very impressed with Tri-State Nissan. Great people and a comfortable atmosphere!

vette7499

Nov 30, 2013

Wonderful buying experience from the moment I walked in the door until I drove the care away. Jo Jo was very knowledgeable and had a can do attitude. He was a real pleasure to work with. Answered all my questions and always had a smile on his face. My frontier was not on the lot and they had to find it at a different location. Went in on a Friday and they had the truck ready on Monday. I will deal with them again for sure. Great people to work with. Though I got a fair and honest deal and did not have to drive 50 miles or more to get a better deal.

gtcrawley

Nov 15, 2013

Great customer service, by far the most pleasant car buying experience I've ever had. Daniel Nelson was courteous and extremely helpful with the purchase.

ryanm14

Nov 13, 2013

I want to thank Troy Jackson for his help with my recent truck purchase. Shopping for a vehicle was something that I dreaded for a couple of months, but Troy and Tri State Nissan made this experience very easy. Troy was able to find a great truck that fit my needs and my budget. I also dealt with Sheena Racey in the finance office and she did a great job of explaining everything and making that process very easy and comfortable.

lynn1967

Oct 19, 2013

I bought a 2013 Nissan. I marked great on all the questions on the survey. Steve Palmer did a great job. He was so helpful in making my decision to get the car. Everything went smoothly and I am a happy customer!! Thank you!!

catalinal75

Oct 10, 2013

Troy & Tim were very professional resourcefull and pleasant. I had a wonderful experience at Tri-State Nissan. I will definitely recommend this dealership to others. All my needs were met! Very satisfied!

kwsmyff22

Oct 7, 2013

Excellent service for a very simple car buying experience. The prices were great for the new car as well as my trade-in value. Jojo also took extra time to check for all available incentive offers as well to help with the price. He also had to find a second option on the car because the original one I was buying had some mileage on it. I would recommend anyone looking for a car to at least go and check them out.

smh3girls

Sep 27, 2013

Jo Jo was Great. I would recommend him to anyone looking to buy a car. He took the time to explain and set up all the extras on the Rouge we bought. Cathy in finance was great too. We went in on a Sunday to look and ended up leaving with our new car because she came in on her day off to finish our sell ! When its time we decide to but another car we will return to Tri-State Nissan and hope JoJo is still there :)

candacerussell31

Sep 19, 2013

JoJo was very helpful in the purchase of our new car. He is very friendly, great to deal with, worked very hard to get us a loan with the best price and rates. In the future if you want a new car go see JoJo at Tri-State Nissan. He will find the best deal and car for you. Thanks again for all of your help we will be back in the future, you have our business.

dsevans12

Sep 16, 2013

I've now purchased 3 vehicles from Tri-State Nissan, so they're doing something right! Steve Palmer went above and beyond - got me both what I needed and wanted. The entire staff in knowledgeable inside and out - professional and friendly experience all the way around.

nbh63

Sep 15, 2013

From the initial phone call to Troy Jackson to when we drove away from the dealership in our new 2013 Nissan Rouge, we were treated with awesome service. Troy Jackson was very professional, knowledgeable, friendly and helpful. He took the time to walk the lot with us to make sure we had what we wanted. He wasn't pushy or made us feel rushed into making a decision. Sheena Racey, the Finance Manager was also very friendly and took her time to explain what we were signing. The entire experience was great. As we all know, car salesmen have a less that great reputation but anyone that spends time with Troy will realize he is there to help you. I will be sure to recommend Troy and Tri State Nissan to anyone I know that is looking for a new car. Thank you Troy!

ChristopherFierro

Sep 11, 2013

I really recommend this dealer and the experience that I have whit troy Jackson was awesome. He really help me out and all them was very friendly. Very nice place to buy a car.

Beth1967

Sep 10, 2013

I worked with Tim Dennis nice young man was vary helpful. He was a great help in picking my new Nissan and made sure I felt like it was all about me and what I wanted. I will let all my fellow co worker know to go to him when they go to Tri State in Winchester. Thanks, Tim I am HAPPY NOW!!!!!!!THANK YOU!!!!!!

allyson1

Aug 29, 2013

I would like to Thank Asanti Wilson for the wonderful job he did. I had rented the Nissan Altima after my car was totaled. I loved the car and called and spoke With Asanti, he answered all my questions over the phone and explained leasing options with me that another dealer ship would not give me over the phone. I knew exactly what I wanted and would have bought the car over the phone if I could have. He was friendly, personable, and knowledgeable and a great salesman. I would recommend your dealership and Asanti to everyone.

npizar01

Aug 24, 2013

We are very disappointed because the car that we were dealing with was switched with another model at the time we were doing the paper work with the financing. When we finished with all the paper work it was time for them to close and we took off with the car. The next morning we saw that the car was dirty and we realized that they gave us the model FE+ instead of the FE+SV which we thought we purchased.

Wastler

Aug 24, 2013

Very very slow process it took over 5 hours to finish the deal and get out. The main reason for this is only one finance person working at the time. I am so mad to have to spend this much time here! For some reason we were put last behind a couple that was behind us. I will not let this happen again!

GaryMullins

Aug 20, 2013

Steve and Brian were great to work with and they made the car buying experience as enjoyable as it can be. Will definitely come back when it's time to replace our next vehicle. The only negative thing about the entire experience was the time it took to complete the process. Once we came to an agreement on price, terms, trade-in, and everything else (which was very easy with Steve and Brian), the length of time it took to see the financial person was painfully long. Not sure if they were understaffed on that day or what, but that part of the process was way too long.Otherwise the experience was terrific and we will be definitely be back.

Bryankost1

Aug 19, 2013

The staff was great, Rusty was very helpful in finding the right fit for our budget. Cathy Fritzges the finance manager was also very helpful getting us the best deal possible! Thanks,

Rob1659

Aug 19, 2013

Hi, Mr Kochel was very responsive to a concern that I had and made every effort possible to help me. I really appreciated his follow up and concern for my satisfaction. If all dealers were like TriState Nissan all would be good!

Curtisdnd37

Aug 14, 2013

Love the attention to detail that the Tri State Nissan has on Route 50. They got us the best deal for interest and we were able to make the most out of our rebates and trade in. Thanks Tim Dennis for all the work you put into getting my family into the best van out there. Love all the room I have now. I have already told several friends to come by and see you.

Janec136

Aug 14, 2013

Great experience buying my first brand new car. Jeff Smoot was patient to answer all our questions. Will definitely recommend this place. Keep it up !

fullfrequency

Aug 9, 2013

This was my 2nd purchase from Rusty at TriState. He is a "NO BS" salesperson and that is exactly what I prefer. He assisted me in exploring all my options and got the ball rolling once i had made my selection. Thanks Rusty!

Clontz52

Jul 29, 2013

Rusty was there every step of the way. Excellent service. Made our first buying experience amazing. Very friendly and was always there when we had any questions.

Gianninap

Jul 27, 2013

I received excellent customer service, was treated with respect, and was happy with the financing. I would recommend the dealership to anyone looking for quality and great customer service.

jra6715

Jul 22, 2013

Jojo was very helpful, worked with the price I wanted, answered all my questions and was very friendly and patient. Very good experince, walked out with a new Versa, no hassles.

elfscout20

Jul 20, 2013

Troy made this purchase rather effortless. He was friendly, polite and hard working in getting the deal done with unmatched professionalism. His efforts allowed my wife and I settle on our new car within the price range we set and ultimatley ended up with a great deal on our new car. We also dealth with Sheena Racey in the Finance Department. She was great help in understanding the financial in's and out's of our purhcase and her attention to the details was a welcomed addition. By far the best car buying experience that I've had.

RMSPolitano

Jul 17, 2013

This is my 2nd car purchased from Tri State Nissan and I'm sure I will purchase my 3rd one there too! I have cashed in for "free tires for life" and it works the way the dealership said.

Cat28

Jul 1, 2013

Almost the perfect car deal. Only complaint-the finance dept was double booked. I spent hours waiting for my turn. Everything else was great. Sheena got me in and out of finance in a flash once it was my turn. Dj worked a great deal for me.

jdmccarthy

Jul 1, 2013

Rusty was very helpful, and his sense of urgency was a breath of fresh air. Rusty was very quick with the response to my offer and any questions I had and never left me waiting. I would definitely recommend Rusty.

TSNissan

Jul 1, 2013

Tim Dennis quickly responded to all our requests. We started driving a new Frontier truck and then saw the XTerra Pro truck - exactly what we were looking for. Tim professionally answered all our questions and quickly processed the information needed to purchase. He helped us feel like a part of the team at Tri-State Nissan. Thanks Tim - you did super and we love our new Nissan! We will quickly recommend you to anyone looking for a vehicle!

ajackso1

Jun 27, 2013

I gave the review I did because Troy Jackson was very professional and informative while dealing with me in purchasing my Nissan Altima. I am a first buyer of a vehicle and I was treated with the up most respect.

bassfords

Jun 27, 2013

Troy Jackson was our sales consultant, He was tireless, polite and extremely helpful in trying to arrange a deal that fit our budget and requirements. He worked out a sale with us that exceeded our original expectations and raised the bar for future dealers! Tri State Nissan sells an excellent product and always works with us in sales and service. We definately highly recommend both Tri State Nissan and Troy Jackson.

bigjohniup

Jun 26, 2013

DJ is the man.. He is the reason I've bought 3 new cars here in the last 4 years.. debated on a Honda Pilot, pretty comparable to my Pathfinder but the difference was the service. The absolute best around.

kdsmeltz

Jun 26, 2013

This is the second vehicle I purchased within 10 months, traded in the first. I was very pleased with the sales, financial and service departments. That is why I returned. I was given a very quick no hassle deal.

sconrad

Jun 25, 2013

Troy went the extra mile to help me get the exact car that I wanted. He knows the product and could answer all my questions.

rmcrawford

Jun 16, 2013

My husband and I bought a new Nissan 22 years ago and drove it for 15 years. It became our daughters first car and was still running great when she sold it to buy a newer Nissan from an individual. We bought a different brand of car the next time we went car hunting and decided to go back with a Nissan. You can't beat the quality or the service. We love the Nissan Rouge that we purchased we keep our cars for a very long time and are sure we won't be disappointed. Rusty was our salesman and he was great to work with.Thank you,Ricky & Molly Crawford

emwillett27

Jun 3, 2013

JoJo was extremely helpful when I stopped by TriState. I told him the payment per month I wanted to stay below and he found me a car that matched my requirments. He did not pressure me at all, he just told me the facts about the vehicle, my credit rating, my payments etc. I really appreciated that. This was my first time buying a car so I had a lot to learn and he was patient with me when I asked questions and explained everything so that I understood. Sheena was very helpful when going over all of our final paperwork, she knew the process is a long one but made it bearable. I felt that JoJo and Sheena were both very friendly and overall I felt very comfortable buying from and working with both. I will for sure recommend Tri State Nissan to my family and friends. Thanks for everything!

J_Reeves_115

May 31, 2013

I will DEFINITELY purchase my next vehicle from Tri State Nissan & recommend this dealership to everyone I know!! Troy Jackson was WONDERFUL & exceeded my expectations, listened and met my auto needs, kept me within my ideal budget, was very accomodating and friendly. The customer service experienced here was amazing and very appreciated. I LOVE my new car! I am very happy I chose this dealership. I looked at competitor's prices and Tri State has the best in the area. I inquired about a vehicle on Sunday & drove home in my new car by Tuesday!! (Due to the holiday weekend, everything was pushed back a little as far as my end financially, but I'm sure it would've been sooner!!) Thanks again Tri State Nissan & Troy, couldn't have asked for more. You have a quality company and quality staff.

korsocref

May 31, 2013

Be careful. My wife went in to look at a used car for our son. The price on the vehicle was pretty good but they tried to take advantage of her by adding almost $500 in fees on top of the tax and title. Thankfully she walked away.

denisefajohn

May 30, 2013

Daniel was the salesman who helped put my 20 year old son in a new Versa in 2011. When I decided it was time to buy a new car, I went back to Tri-State Nissan and specifically asked for Daniel. I remembered how he worked with my son, helping him to navigate buying a new car for the first time and I knew he I could trust him to help me get a good car for a good price. I drove off the lot with a Altima Coupe and I am one happy customer. Our family has been extremely happy with Tri-State Nissan, both with their sales and service departments. We will always own and drive Nissans. We love you guys!

slrewis

May 30, 2013

Tim Dennis was a great help to me. I wasn't quite sure what I wanted and he helped me in everyway possible to find the right car for my needs. From walking up to me out in the lot clear through the entire buying process, he was there to get answers to any questions that I had.I really appreciated his patentice and attention to detail. Brian Nieves was also a big help. I never felt pressured and he got me the deal that my wallet was looking for.This was my first new car buying experience and I will definitely be back when it is time to get another vehicle.Thanks.

mmwagner

May 29, 2013

This was the best buying experience we have had so far for many reasons. Asanti was very knowledgeable about the Nissan Pathfinder and shared all the details about the Pathfinder without being overpowering. He worked really hard to understand what we were looking for and what we considered "must haves." He used our time wisely with gaining the information needed to trade in our past Nissan, all the while making us feel comfortable and at ease. He never at any time was pushy or didn't give us time to make the best decision for our family. We were extremely happy about the trade in value that was presented to us and the ability to get the best price. Also, we had three small children with us and we were all made to feel comfortable. In the past we have dreaded buying a new car for the overwhelming and uncomfortable feeling that we have received. 3 days later, we are still talking about what a great experience it was.

smills30

May 27, 2013

By far the BEST dealership experience I've had. Have already recommended Tristate Nissan to friends and family. Rusty Moorhouse is very knowledgeable about the car industry. Cathy in finance is very efficient. These two made the process of car buying seamless. Thanks!

Racman

May 25, 2013

Worked fast and hard to find financing and a car to fit my needs and being 18 with very fresh credit the financial part of the had to be extra hard

MeaghanRoss

May 24, 2013

DJ was great to work with, business professional while keeping the transaction light and fun. We have already recommended his services and Tri-State Nissan to several of our friends.

mcsten

May 23, 2013

This was a very pleasant buying expierence. Asanti Wilson was very professional and very helpful that included a tour of the facility to watching the video Tires for Life. I have bought many vehicles, but this was a great pleasure. Thanks

Aikavols

May 21, 2013

Rusty has been my primary Sales person at Tri-State Nissan for years! Saturday marked my 4th Nissan purchase from Tri-State Nissan, through Rusty. Rusty has always gone above and beyond in his service in making my wife and I feel welcome and comfortable, and always goes the extra mile to ensure we're satisfied with our vehicle selection.

janebrazier

May 20, 2013

We have been extremely happy dealing with Tri-State Nissan ... both for this purchase and many others. We appreciate the friendliness of the personnel and the way they treat us. We are never pressured. We are treated like family and we plan to purchase every single new or used car from Tri-State. Thanks for taking care of us!!!

paquette34205

May 17, 2013

We had a great experience at Tri-State Nissan. Our sale person, Shaun Hall, was very knowledgeable, courteous and not pushy. He was very customer friendly while being very professional at the same time. We would come back to do business with him again.

Bull112

May 14, 2013

Tri-State Nissan and D.J. Lilly rock. Great attitudes and great dealership. Customer for life. Great salesman ship. Overall really great people. Rock on!

mariannematthews24

May 13, 2013

I bought my first Nissan from Brian 9 years ago at Tri-State. I have had all my service performed there and LOVE the service department. I swore I'd buy another car from them just for the service department alone. I didn't do that, I made a mistake and bought a Chrysler. After only 2200 miles I traded that car into Tri-State for a new Versa instead. To a person, every single salesperson, service person and business office person would make me come back and do business again there. Jeff took all the time in the world and worked to get the best deal. I won't make the mistake of not coming to Tri-State again. Lesson learned.

beautyballer20

May 10, 2013

Thanks Steve for helping me get my first car! I love it : ) Everyone should definitely come to Nissan and ask for Steve to help you find the best car .

Chavabt1

May 7, 2013

Great vehicle and Troy and the staff made buying a new Frontier a very good expierence. Overall great dealership and I would recommend it to anyone looking for a new or used vehicle.

mel pryor

May 1, 2013

Just want to say thank you for great experience with your dealership. I will refer friends and deffiniatly use you again. Thank you for everything.

mtimot

Apr 30, 2013

Shaun Hall was a great salesman! My husband and I dont like to be pushed or pestered and with Shaun's laid back approach we were a perfect fit. I would definately come back and buy a car again from Shaun. The dealership got good ratings because Shaun was positive and spoke highly about the dealership and the Nissan product. He is a very smart salesman and i hope Tri-State does what they can to keep a caliber person like Shaun on their team.

hobdayhomes

Apr 29, 2013

we had been looking for a new vehicle when we stopped at tri state Nissan, after looking for just a few moments salesman Steven Palmer approached us. He was very helpful answering our questions and during the test drive went over all the options,and functions of the vehicle. we decided we still wanted to check all our options for a new vehicle so during the next few weeks Steven kept in touch with us by email. Of all the dealerships we were at he was the only salesman who made sure we knew everything about the vehicle,made sure it was going to suit our needs and who kept in touch. We love our new Murano but this is one time i can say it was the salesman who sold us the vehicle.

kgw1

Apr 28, 2013

Jojo and Cathy both made the car buying experience very easy. Both of them were very friendly and helpful. Paperwork was a breeze with Cathy's help and also Jojo was very knowledgable about the vehicle we bought. I would definetly recommend Tristate Nissan to those looking to buy a new or used car

Acollis03

Apr 25, 2013

Troy was FANTASTIC!!!!! I told him what I wanted the price I could afford and less than 30 minutes we sealed the deal! I would recommend Troy to anyone he really does the best he possibly can to make the customer happy! Thanks again Troy for all your hard work and allowing me into the car of my dreams I really appreciate it!! Thank you, Amber Collis

lindahayden

Apr 25, 2013

Jojo Catalano was the sales person that sold us out new Nissan, Jojo was , honest, very professional, he did not pressure us, and he answered all of our questionsI will recommend Tri Stae Nissan to my family and friends

rickeytm

Apr 22, 2013

This is the second time that after the deal was done that I am HAPPY with the way things went. Troy worked hard to get us in the car for what we wanted to pay and came so close that we could not pass it up. Sheena did the same and we THANK THEM BOTH FOR THEIR GREAT WORK! THANK YOU FROM THE BOTTOM OF MY HEART!Rickey T Miller

BLC68

Apr 20, 2013

Tri State Nissan is, by far, the friendliest car dealership that I have ever dealt with. Both JoJo, and Cathy, did a fantastic job at explaining every aspect of the deal and went out of their way to make me as comfortable as possible during my vehicle purchase. I would most definitely do business there again and would recommend them to anyone.

termonjai

Apr 20, 2013

I spoke with Troy the day before to confirm the information he emailed to me regarding the price of a 2013 Nissan Juke, since the email he sent contained info on a 2012 NIssan Juke. He assured me that the price would be the same and included freight. When we arrived at the dealership, the price did not include freight and was about $1,500.00 more than what he quoted in the email. We continued with the sale only because the dealership was the only one in our area that had the car we wanted with the features we wanted. When we got to do the financing, we were given our credit scores and told what our payment amount would be. We questioned the interest rate and why we didn't qualify for the special financing. After Sheena reviewed our information she discovered that we did in fact qualify for the lowest interest rate and adjusted our paperwork promptly. I feeling that the dealership is deceptive and tried to cheat us. I will say that they did take about $300 off the extended warranty that we purchased to compensate for providing us the wrong price, but $300 doesn't compensate for $1500.00. The overall experience was bad, the worst I've had so far, and I would never recommend them to anyone looking for vehicle. Troy did say that he was new and used that to justify the error he made. I understand that with being new, you don't know everything, but $1,500.00 is a big mistake.

Adarcang

Apr 8, 2013

I came in looking for a reasonably priced, relatively new, certified pre-owned vehicle. Troy showed me a couple of cars and he knew exactly what I was looking for! I left with everything I was looking for and I couldn't be happier! Troy and Jeremy helped me with my sale and financing and I was right at what I was able to pay! Thank you to everyone who helped me at this dealership! I would recommend anyone looking for a new or certified pre owned vehicle come here!!! They are the best!

aflemi88

Apr 8, 2013

I'm so glad I went to Tri-State!! Steven Palmer was the best salesman there to work with and definitely made the experience a pleasant one!!

mcoffman1990

Apr 4, 2013

The process for purchasing this car was made so simple with Cathy Fritzges. She was a wonderful help as well as JoJo Catalano. I walked out of Tri State Nissan very please and enjoying my car.

ckuswita

Apr 3, 2013

This is my second purchase from this dealer and always have great experiences. Service is always excellent and fast. Very competitive price. I highly recommend this dealership and its knowledgable and friendly staffs.

dblaxel23

Apr 2, 2013

I worked with Troy Jackson. He was knowledgeable about all my questions and was very easy and pleasant to work with. There wasn't the rush for a hard sell, I was able to take my time and really have the time and experience to decide which car was right for me with the guidance of someone who knew the products. I would definitely reccommend working with Troy and the folks at Tri-state Nissan.

brett.hicks

Apr 1, 2013

It was a great experience. I would recommend them to anyone looking for a new car. Everyone made me feel wanted and they were working the best possible deal for me.

frunco

Apr 1, 2013

This is the 11th car I have bought from Steve Ward and Tri State over the years, both for myself and family members I enjoy dealing with them because they are honest, straight forward people who do what they say and go the "extra" mile to work with you. You feel comfortable and not pressured throughout the whole car buying process. Rusty was very good at not over selling us on a larger SUV that we came into buy, and we ended up not buying the more expensive SUV, but the smaller, less expensive Rogue. All in all, it was a great experience that only took about an 2 hours total, and we were out the door.

khartzell

Mar 27, 2013

As always, David Vincent and DJ Lilly are AWESOME!! We love our Nissan's and Tristate Nissan is the best around!!! We always get a great deal!

robpaige

Mar 26, 2013

Participated in the tires for life program, never missed a service. When the time came to replace the tires Tri-State Nissan replaced the all four tires. However, Dropped the car off in snowy weather and the car was ready the following day. Upon picking up the car all four rims were scratched evenly around the rims in the same patter. These scratches were not there before the care was dropped off. End result, Tri-State Nissan refused to replace the rims but acknowledge they would sale a new set at their cost. If not their fault then why sale me a new set at cost.I like to clarify and give my gratitude toward several employees as they have made us feel at home. We have owned Nissan vehicles 8 years through this dealership and it was all due to key employees.The only employee, Rodney Wood, Service Manager, needs some refining. During my conversation with him he told me, and I quote "Car was so dirty when it came in I can no take responsibility". The car was dirty because it had been snowing all day when we dropped the car off.Thank you Rodney, we will no longer be purchasing a vehicle through Tri State Nissan.

Jnewnew

Mar 21, 2013

As far as finding you a car at a price in your range, they are wonderful. Unfortunately that is where it stops. I bought a brand new vehicle in June of 2012, and in Feb of this year the rim bent after hitting a pothole. This is not covered under the warranty, no big deal, I can pay for the rim cause of the "tires for life guarantee". Wrong on that also. I was informed that roadside hazards are not covered. Basically the only thing that is covered is when the tread on your tires wear down to a level that will not pass a VA inspection. I also bought a used vehicle from Tri State, and used vehicles are not covered either. And don't forget all of the maintenance that they require you to have them perform that can cost upwards of $200.00, or that voids your free tires also. in my opinion this "tires for life" is crap and next time I will look elsewhere for my vehicle. Any dealer can get you a good price, and if the only extra that comes from going to Chevy, Ford, or Dodge is a couple free oil changes. I will take it, at least I will feel like I am getting something for my business, instead of some garbage promise.

vlombardi2003

Mar 19, 2013

Brian Nieves was amazing in his knowledge and friendliness in helping me to secure a 24 month lease on the 2013 all electric Nissan Leaf.

rebeccablum

Mar 18, 2013

Steve was vary generes in helping me find a car that worked for me, and what I need for my roads, I am very pleased with the car.

thelad2

Mar 18, 2013

Tri-State Nissan had the exact car I wanted (certified 2009 Nissan Murano) at a great price. Got me in and out of the dealership quickly. My salesman, Brian Neives, orchestrated the process beautifully. A+

withrowbl

Mar 18, 2013

This was by far the best experience that i have ever had when buying a new truck. All of the staff were easy to work with and went out of there way to make sure we were happy and that we got the truck that we wanted.

ahargrove

Mar 16, 2013

GREAT EXPERIENCE BUYING A NEW TRUCK FROM TRI STATE NISSIAN. STEVEN PALMER WAS REALLY HELPFUL AND STAYED LATE WITH ME AND MY WIFE ON TWO DIFFERENT NIGHTS!!!!!!!

ALTIMATOR

Mar 12, 2013

Wife and I visited Tristate Nissan to browse their Altima selection. As we entered the showroom, we were greeted by a very friendlyDaniel Nelson. He had us looking at our dream car in no time at all. Daniel Nelson is a fine man and salesman as he made ourvehicle purchase a pleasure. It was a comfortable experience dealing with Cathy Fritzges and the tough but fair David Vincent inthe financing process. Mike & Kay

Taradawn00

Mar 8, 2013

I would never buy a car from another place. These guys are wonderful. They take great care of you from start to finish and are always available if I ever need them for anything post sale.

Andrea0410

Feb 26, 2013

Brian is awesome!He listened to what I wanted and I got the car I wanted. I'm satisfied and happy with my purchase. But most importantly I'm satisfied with Brian's customer service. Andrea M

matchbox490

Feb 21, 2013

I don't have excellent credit so I wasn't expecting to drive away with a new car, but Brian and Dave went out of their way to make sure I did. They were able to put me in a brand new Nissan Versa, which I love. Brian was very knowledgable and friendly and Dave was funny and made me feel at ease. Cathy was so sweet and I felt like I could talk to her for hours. Thanks for making my experience so great!

DavidPayne

Feb 20, 2013

Received an email about the President's Day Sale. Went to Tri-State Nissan to check out the Titans. Looked at a few and took a test drive. JoJo was helpful, and never pushy. Went home to think about it. Made an offer, and JoJo quickly got back to me with a, "Yeah!". Woo!This is my fourth vehicle with Tri-State Nissan, and I still have my Armada and Altima. They do all of my services because they have a fantastic service department. Tires for Life!

luvmi3grls

Feb 20, 2013

I know Mr. Lilly from outside Tri-State Nissan and know that he is a great person. So when I decided it was time for me to purchase a vehical I knew there was no better place to go than to him. He was very friendly and helpful. He has a Great Personality and I would, and have recommended him to many of my friends. I know that if the time comes again that I need a another vehical I will continue to deal with DJ. Thank you for you service and keep up the great work.

onenickie

Feb 18, 2013

Everyone was super helpful! The selection was nice. Wish they would update the website more often. Steve was very upbeat and very easy to talk to,he went out of the way to make our experiance great.

nissanclau

Feb 15, 2013

Excellent Customer Services Brian was friendly the entire process. He went out of his way to make sure I was completely satisfied with my vehicle and payments. I would highly recommend Winchester Nissan dealership to friends and family?, This is our third card from Nissan.

rsobrien

Feb 15, 2013

From the minute I came into the dealership, Russell was there to help me. He showed me some great options, at various price levels. I found the car I wanted, but initially not in the color I wanted. No problem here as we searched the computer for just the color and options I wanted. My financing was arranged through Nissan at an amazing rate in a short amount of time and the Manager, Dave, was there to assist and answer questions. Cathy, my finance rep, spent an inordinate amount of time, helping me navigate the extended warranty and mileage options available, and she is still there to answer questions after the sale. Great experience at Tri-State Nissan and I highly recommend this dealership. And the 60-inch flatscreen they were giving away this weekend for purchasing a vehicle was icing on the cake!

logan0413

Feb 13, 2013

My wife and I went to tristate Nissan in hopes of purchasing our first new vehicle together. We had an idea of a price and style we were looking for and explained our wants and needs for the vehicle we were looking for to the salesman rusty moorehouse, he did a outstanding job with showing us many differnent vehicles within the boundaries that we were searching. He spent a lot of time on each vehicle going over every bell and whistle that the certain vehicle had to offer. After we finally had chosen the 2013 Nissan sentra, after 3 days of nonstop car shopping at tristate with the help of rusty we purchased the sentra. We got a great deal, outstanding customer service. Above all rusty made us feel like part of the tristate family. A very cool guy with a lot of knowledge and will go above and beyond to help you find the perfect car to suit your needs. He and many other staff members stayed 2 hours after closing assisting us with our purchase how many places will do that? Not many. I would recommend this dealership and the staff to anyone. Awsome place!!

amesde

Feb 4, 2013

We were not expecting to purchase a new car when we arrived at Tri-State Nissan. We were simply test driving various vehicles for my wife's next car. Troy Jackson greeted us at the door and made us feel welcome from the very beginning. His knowledge of the Nissan line of vehicles was extrodinary. We eventually test drove a Nissan Altima. Troy was always pleasant and never pressured us to purchase. We eventually purchased the Nissan Altima, and were extremely pleased with the trade-in value we received for my wife's Toyota Camry.Thanks again Tri-State and Troy for a very rewarding and pleasant experience.Regards,Linda and David Ames

eric_39

Jan 30, 2013

I had an awesome experiance at Tri-State Nissan. This was my first time buying a car from a car dealership. The dealer that helped me was JoJo Catalano. He was very friendly and knew what he was doing. He had a lot of knowledge to get the job done. I love my new car and I thank JoJo for introducing me to my 2008 Ford Fusion.:-) It's an awesome car!! I would definately tell others to shop at Tri-State Nissan. I also want to mention Cathy Fritzges. She was very freindly and knew what she was doing, as well. Like Jo Jo, She had the knowledge and made everything clear to me. When somethings, I did'nt understand. When I bring in my car for oil change and etc. I'm sure I'll get good serivce. Thanks for your friendly servies Jo Jo and Cathy. You guys are the best.

lehr

Jan 26, 2013

experience was positive, and will return and recommend to others. The tires for life program was a pleasant surprise. Thank you to Steve, Cathy, and everyone else involved

patrick.eden

Jan 23, 2013

Brian was able to get us in the car we wanted with almost no hassle or hand-wringing. We felt very comfortable and well informed through the whole process.

small7

Jan 20, 2013

Everyone at Tristate Nissan made my first time car buying experience enjoyable. After the initial meet and greet, I felt welcomed. I enjoyed my overall experience at this dealership, unlike many other dealerships I had been to. Everyone I met and spoke to at Tristate Nisan was friendly and seemed to enjoy their jobs. I did not feel pressured and was not talked "at". Unlike other dealerships I had previously visited.I mainly dealt with Brian Nieves, David Vincnet and Cathy Fritzges. Whom are all unique and friendly individuals. I plan to continue my relationship with Tristate Nissan for any future needs. I feel I will always receive friendly and honest services. I hope I will not have a reason to purchase another vehicle anytime soon. However, when the time comes to purchase a vehicle again I will contact Tristate Nissan. I will also refer friends and family to Tristate Nissan. Thank you all for making my first time car buying experince enjoyable!Sincerely,Joanna Small

doug.johnson.9277

Jan 16, 2013

I went into the dealership looking at 2 used cars. Brian Nieves helped me make my decision by providing me the pros and cons of each vehicle. I asked for a specific price out the door and they complied with my request. It was a pleasant experience and I plan on dealing with them again in the future.

jpcrowe

Jan 16, 2013

I purchased a Marano from TRI State two years ago and decided I needed more cargo space and a GPS. I thought the new Pathfinder could meet my needs. I contacted Mr Lilly because I had a very good experience working with him on by first Nissan purchase . When I first looked at a Nissan I had visited eight dealerships to look at their models. My first impression of the TRI State show room was positive. The space to work with the sales staff was private and comfortable. The use of Nissan web site visuals to view different automobile colors and explore the vehicle was impressive. In contrast. I had I found other dealerships loud, the information about car models/colors was not available, discussions about financing was unclear, sales staff was distracted by surrounding show room traffic and few cars were available to compare. When I first came to Nissan, DJ Lilly took me to see the vehicles he thought would me my needs. He clearly presented finance terms and quickly presented a trade in price for my car. Mr Lilly was professional and the deal we made was never altered from my initial walk-in to the dealership to the time I drove my new car off the lot. I recently purchased a Pathfinder from Tri State because i was always treated as a valued customer by My Lilly and the entire Tri State staff. My confidence in the honesty, fair dealing and and professionalism of TRI State remains high and I would be confident in recommending this business to anyone.

ashleindrew

Jan 15, 2013

DJ is the best. I love going to this dealership. DJ always remembers you and stuff about you and your family. He is the best person to deal with and will never forget you.

CyndiRobinson

Jan 14, 2013

Thanks to Brian Nieves my first experience with Tri-State was top notch. From the first email to the handing over of keys to my first Nissan.

AmyGreene

Jan 12, 2013

This was a two car trade in and I had been turned down by other dealerships. I contacted TriState by email and was put in touch with Brian Nieves. He worked on this deal for several days and with Dave's assistance, they were able to take my trades and keep me within my payment range. This transaction will be a savings for me every month. I really appreciate their hard work, professionalism and there overall willingness to help.I will definitely be a future customer.Thanks again.Amy Greene

va_pirate

Jan 10, 2013

I came to Tri-State not knowing for sure what I really wanted. Troy stayed late one night as I drove multiple cars. Overall my experiance was good. Everyone worked hard to get me into the car I finally decided on.

piperdp03

Jan 8, 2013

All i can say is if you are looking for a new vehicle go see Dj Lilly at Tris state nissan, he will listen to exactly what you want,get you what you want for the price you want thanks Dj you have made me very very happy with my 2012 titan thanks again my friend

aqst2010

Jan 5, 2013

Mr. Ward, I want to a moment to thank you and your staff personally and not just through a survey. I am sure you are aware that you have an unparalleled staff a total package that no other company can compare with; a leader in the industry for others to emulate. I have purchased Chevrolet in Hampton & Virginia Beach VA, Chrysler in Newport News, Dodge in FL and Kia in Fredericksburg which you got me out from under, THAN YOU NAN! As you can see I have been a Dodge & Chevrolet man all my life with the exception of the one stray to KIA but without fail each and every one after the sale you are treated like a second rate low life. Admittedly I was not all that enthused with the first transaction in 2007 with the purchase of the Altima it was a little out of my reach but I was able to make it happen because it was what my baby wanted. I would have never expected the relations to follow beginning with Matt, Chuck Kevin and Tracey in service. My first encounter I went in with my guard up shield drawn expecting to do battle but that has never happened and they are actually what kept me coming back! Last year I realized having two Astros was not economical and when I decided to get rid of one with the concept of service in a more economical vehicle I did not hesitate to go back to Tri-State for a resolution. Through the purchase of the Sentra I was able go from $75.00 in gas per day to $40.00 a week which the difference covers the payments and insurance and additional. Again this year after investing several thousands of dollars including a new rear end in the 1999 Astro when I was informed the transmission needed replacing I turned to Tri-State. I was not enthusiastic going into this venture expecting to receive a negative outcome. I had long marveled the NV2500 but it was a want more than a need at the time with the Astro still running but with the anticipation of the transmission failing I went for it and Russell Moorhouse-Rusty was able to pull it together and make it happen. What a difference, I have gone from one and maybe starting a second job per week to two and sometimes three depending the size of the job. The gas mileage initially was about the same but had increased from 13 to 17 in a few short months. The ability to organize & store the parts made such an efficient difference in income that I was able to take my entire family including married and grand babies on vacation which is the first since 2007. Not elaborate but tremendous never the less. The accident of my NV2500 October 25th has been about the most stressful situation I have encountered since my days of submarine service. I have dealt with more I cant, I wont and Not willing to that should fill the quota for the rest of my life. I have operated under the principle of 3 months operating cost or have tried to and felt all would be good getting the vehicle back in a few weeks. When the delay started with parts, Super Storm Sandy onto more damage found over two months going forward to three the financial toll has been devastating. Three day jobs turned into ten, account dropping rapidly, no relief in sight and I was facing failure which I am not accustomed to, possibly bankruptcy if the events continued. Had The events been different and losses cut early I could have purchased a used vehicle and moved on but because of the events leading up to this it put me in a bad position. You and your staff stepped up in unprecedented proportions from Erin in customer support/rental, Cathy in sales and of course Rusty and whomever behind the scenes I was not in direct contact with. While I do not have the new NV2500 in my possession I was informed by Rusty yesterday that I will have it by Monday or Tuesday which means hopefully the shelves will be installed, van loaded and back in operation by weeks end. The road to recovery will be slow especially with the weather but will happen and I can give credit to no one other than you and your team. As an additional note, I was not impressed with my dealings with Nissan North America initially. I spoke with Jordan Ciaramitaro- Nissan Commercial Customer Service on a few occasions and the response was very evasive. I received statements such as we are thinking about or the possibility of or a percentage of at which point I had to say stop I cant work with and, if or maybe and give me a definitive something I can expect or deal with. I realized the accident was not their fault and they are not in the rental business that was never an issue however sending the wrong part and causing the delay in repair is the part I do fault them with and was only asking with assistance in the continued rental expense until the repair was complete and that was not going to happen. That being said and not knowing the behind the scenes events taking place, he has since informed me that they too are stepping up and giving me credit for two months of payments for November and December. Being a little more relaxed with a positive outlook I am able to see a broader view of the events that have transpired vice being focused on the narrow situation. As such I realize what great lengths you and your team have gone to bring it together and make it all possible especially given the fact none of which you were obligated to do. You have demonstrated beyond reproach the true definition of Customer Appreciation. Whereas thank you seems so insignificant in comparison I want to give you my sincere and deepest gratitude. Rest assured that you have a Tri-State customer for life and be it known as in the past I will continue to steer all those encountered to you for service and sales.*The previous was a copy of an email sent to Mr. Ward directly, since that time I have taken possesion of a new NV2500 but wanted to add the additional lenghts Rusty went in obtaining and delivering. An exact replacement was located after several days of searching their net work over Christmas and New Year Holiday, a drive was initially made to pick the van up however it was not known at the time that the dealership was closing early so a second trip was made each was at least 4 hours. The van arrived late on January 2, 2013 however was cleaned, fueled and paper work completed by noon on the 3rd. Arrangements made for Adrian Steel Shelving package to be installed on the 4th and the optional accessories installed on the 5th. The Tri-State team has put me back on the road and ready for business in 10 days that could not be accomplished in 3 months. This alone should prove their dedication to you and your success. Bravo for a job well done!Michael W. Blake

candicecrim

Jan 4, 2013

My husband & I had an awesome experience with Tri-State. This is my 2nd purchased Tri-State & I would recommend Nissan to anyone! Thanks again to DJ Lilly for everything he did to help us! You are awesome DJ!!!

wendy81

Jan 2, 2013

I came into the dealership looking for a new car and I found exactly what I was looking for. Everyone was very friendly and more than willing to help. DJ was very efficient and knowledgeable. Many thanks to the Tri-State Nissian family, Wendy Jessup

Iteach80

Jan 1, 2013

The attention and service I received was wonderful. The salesperson was friendly and patient with my gazillion questions. He gave me his full attention and let me know that all I have to do is call if there is anything else that I need. He did not try to pressure me into anything I did not want, but showed me all the options available. He worked very hard and was successful in getting me in a vehicle that fit my needs and my budget.

susanns318

Dec 28, 2012

James Watkins is the first salesperson that made buying a new car a pleasurable experience. He was very knowledgeable, friendly, helpful and went the extra mile to make sure we got the car we wanted. He continued to provide great service to us even after the sale was made. I would absolutely recommend you ask to work with him on any car purchase. We certainly will!

brentjmu

Dec 18, 2012

I was very pleased with the entire process from trade-in to purchase. A+ dealership and JoJo was friendly and helpful. Thank you to all of the staff for making this process so easy.

Pauljr

Dec 17, 2012

This was the first time I ever "shopped" online for a vehicle. Brian was great! The only way it could have been a better would be if we have could have tela-ported instead of renting a uhual(lol). Thanks also to David for working with us. Cathy was a hoot in spite of my writer's cramp from signing all those papers. (Good luck with the pie, pecan is the best). Tri State will be where we go when my wife gets an NV passenger van. (We only live 144 miles away).

nkeene1095

Dec 11, 2012

I came to Tri State Nissan looking to trade in my car for a new one. I didn't expect I could get the kind of deal I wanted when I was going in but somehow D.J. Lilly made it happen and I drove out of the dealership with a brand new car and I am really happy with it. I would recommend both the dealership and D.J. to anyone who is looking to buy a new or used car.

jklages01

Dec 10, 2012

Brian helped me get the right car for me. Finance officer made paperwork easy to understand. This is a very comfortable dealership to do business.

angieb

Dec 2, 2012

We came into Tri-State Nissan knowing what vehicle we wanted to purchase. Rusty showed us what they had and didn't push any other vehicles. After test driving, we sat around the "campfire", a family tradition with Rusty, but this was the first for my husband and I. This was the least painful experience we've had buying a new car and the "campfire" is a tradition we hope to keep and experience when we plan to buy another vehicle.

Itsricky

Nov 30, 2012

Highly recommend this dealership. I spent a long time there but Steve Palmer was very friendly and very helpful to me and my wife during the sale. He is a very client oriented salesman. The outcome was very satisfactory and they helped me get as close as we could to the payments I wanted.

gjrobinson

Nov 27, 2012

I had a wonderful experience at Tri-State Nissan. All of the individuals I came in contact with were nice and friendly. I would recommend this dealership to a family member or friend.

dbowers0518

Nov 26, 2012

I've done business here for many years and the vehicles we have purchased have always been of the best quality and the sales staff has always been extremely helpful. DJ Lilly has always made things personal as well. It's not always business, which is a good thing. I will continue to work with Tri-State Nissan and recommend them to friends & family.

Dodgenet

Nov 19, 2012

We had never purchased a Nissan before, but because we liked the body style of the 2013 Altima, we decided to try a test drive at TriState Nisson. James Watkins came out to greet us. He was very friendly and pleasant and not at all pushy or high pressure. He was very accomodating, as we wanted to test drive both the 4 cylinder and 6 cylinder models. After driving the 4 we decided not to bother with the 6, as the 4 was very peppy and of course, got better gas mileage. We absolutely were not planning to buy that day, but they offered us what we had anticipated on our Mercedes, and a very good price on the Altima, so we drove away in the new car that day. David Vincnet was also very professional and did his best to get us the deal we wanted. I would highly recommend TriState Nisson and their very friendly staff. Everyone was extremely pleasant. While I have not yet had the car in for service, I expect it will be of comparable professionalism and honesty.It is so much more pleasant to drive to TriState Nisson in Winchester, than the trek I had to make to Tysons Corner Mercedes.

watring1998

Nov 19, 2012

My salesman Jo Jo was the best. He was not pushy like other salesman. He allowed me to take my time to pick out the car I wanted. He is the BEST!!!!!!

butlers0521

Nov 18, 2012

Basically just overall great atmosphere from sales to service. We have alwasy taken our cars there for service and just recently purchased another vehicel. we are very happy and would recommend them again.

Toph512

Nov 17, 2012

It was a pleasure doing business with Rusty and the entire team. We look forward doing future business with Tri state Nissan. Thank You again.

Diane Clark

Nov 13, 2012

We came to Nissian Tri State dealer looking for a used vehicle. Our overrall experince we were able to get a nice used vehicle for at the right price. With the help of D.J. "The BIG GUY" Lily. I would recommend the Tri-State Nissian for there customer service satisfaction and friendliness.

tommyd1961

Nov 12, 2012

Drove on the lot, was met by James told him I had 3 numbers for you to hit and will give you 2 chances. Right off the bat he hit 2 out of 3. We had a problem with the 3rd figure, financing. All 3 people reworked their figures and actually came below my number I gave them. Walked out the door with a new set of keys. I am relocating to Richmond but will come back to Tri State for any future purchases. This was a win-win situation!Thanks again,Tom

Reynoldsw

Nov 10, 2012

Best Salesmen I have dealt with in years. Not only did he know his product , he also his time to understand our needs. Great follow through on questions and mde sure my wife was understood the many new functions available in the SUV This was the 5th sales man / dealership that we had visited to find our new car . All the SUVs we test drove were nice but Rusty made the difference .

Jeana257

Nov 7, 2012

Steve Palmer was very helpful in helping me make my right decision in purchasing my first vehicle. I appreciate the time/patience he had with me, as I had many questions. I am very pleased with the dealership and their kindness that was present during my time there. I would recommend Tri-State Nissian to anyone!

vmathews

Nov 5, 2012

Very good service. Worked well with me without undue sales pressure. I was able to get everything done in one day from start to finish.

cooley21

Nov 2, 2012

I have dealt with this Dealership before and had great service. The staff is always courteous and friendly and I enjoy doing business with this dealership. I will always buy my nissan vehicles from here.

csuggitt

Nov 1, 2012

I have been a Tri-State Nissan customer for years, sales and service. I recently traded my Maxima in for a new Armada. I love it! My experience with Tri-State was great, as it has been for years. I'm a long-standing customer, and I plan to be for years to come. I like the loyalty programs Tri-State has in place. It gives customers a reason to stay with the dealership. Sales and Finance experience was great for my latest purchase. Thanks!

ljefe

Oct 29, 2012

Tri-State Nissan won me over (I am a staunch Toyota customer) through its incredibly friendly and helpful staff. Starting with the purchase of my wife's Versa in 2003, the service department quickly got me to transfer my allegiance for work on my Tacoma. My recent experience, particularly with Brian Nieves and Cathy Fritzges, was a smooth, laid-back sales experience that I did not feel pressured me in any way. Two days in, I really like my new car and I look forward to future interaction with this dealership.

andrewmiller

Oct 28, 2012

Dj was the best guy to deal with , it is because of his great personality that i chose tri state nissan to shop for a new truck. not only was Dj very knowledgable about the nissian titan (he owns one) but he also walked me through the whole buying process. helped me make the right selection on a truck for me , but not in a pressure sale like other dealers did. I would come back to buy another one and i tell all my friends about this experience. thank you dj and tristate nissan you guys have found a great employee and ive found a great friend in Dj Lilly Drew (happy owner) Miller.

Tschenck30

Oct 23, 2012

Great experience. Staff could have been more informed about current Nissan incentives. Everyone was happy to help and set me up with a new Juke.

vmaxbaby

Oct 23, 2012

We are tuff customers because we research the cost of new cars and know what we want to pay for a car. Daniel was very understanding and had the patience to deal with all the changes we made to the spec's of the new car. Once the deal was final the car was located. What arrived was the car we wanted with a few more options that we didn't ask for but was glad they were there. They sold the car to us for the price we had discussed even though there was another $ 450.00 plus option items on the car. When we are looking for a nissan we would return here and also ask for Daniel.

bmanurse1

Oct 17, 2012

My experience this time with tristate was much better than past years. DJ was great. No pressure to buy anything but what I was interested in. He was professional and enjoyed working with him. Cathy in finance was very nice and made sure I understood everything. How is the cop in finance? Getting it yet? That was fun.

mrhiggie67

Oct 11, 2012

rusty was very informative and the whole team worked very hard to put me in the car of my dreams..... thank you all for the wonderful work.... the car is everything i hoped it would be

kpatel7244

Oct 4, 2012

James was wonderful!! I felt like he already knew what I wanted before I even told him. I explained to him my pockets were a little tight and I needed an affordable car but also reliable with low miles. He found the type of car I was looking for, a beautiful 2012 Nissan Altima. To put the icing on the cake he found me the color I was looking for and the interior color I was looking for too. For this being my first car I ever bought I felt good about, I got all my needs taken care of and didn't feel like I got taken. I 100% recommend this dealership and specially James Watkins great guy.

gracee556

Oct 3, 2012

I am a 56 yr old wife/mother/grandmother. Troy greeted me with his million $$ smile and he treated me with the utmost respect and sincerity. He made the whole experience feel like I mattered. This was the very best car purchasing experience I have ever had.. Jeremy helped me with the financing and went above and beyond to make it work for me. Cathy was very thorough and I felt comfortable with her knowledge. I would definately recommend this dealership to all of my friends, family, and coworkers.

MissyBurner

Oct 1, 2012

D.J. "The Big Guy" was awesome. I called Tristate Nissan just to inquire about an Xterra that I saw on the Web and in their lot. He was very open, honest and caring on what my needs/wants were. I made it very clear that I was the one purchasing it, therefore there was not a need to speak to my husband regarding anything. I explained that I wanted cloth interior, not fancy as I live on a farm, however I do like vans so thats when we started the comparison. I explained to him that my current car has had anything from Lambs, goats, dogs, and farm feed in it. I chose to keep my car to haul those animals around however this Xterra will be perfect for carrying feed for the farm. I also want 4 wheel drive which this vehicle has. I was so delighted to walk into a dealership and not feel pressured or overlooked. He politely asked who is this vehicle for and when I said "Me", the focus was on what I wanted. To many other dealerships always go straight to the man of the couple which D.J. did not and I thank him for that. He made us feel very welcome and at ease purchasing a vehicle. Actually all the salesman that we observed were very friendly, energetic, and smiling... Great Customer Service!!!!We also met with Jeremy Ross for Financing and paperwork. He was very knowledgeable and could answer all my questions and when I didn't understand the differences in extra coverage then he was more than willing to explain to me making sure that understood everything. Never once did I feel that I was being hurried and even after being there for a few hours, it did not seem that way at all. We left there very happy and delighted. I have to say that if ever we buy cars for our kids or more for ourselves down the road, we will definitely be back to Tristate Nissan. I've already told so many people about the service that we received and about D.J. "The Big Guy".... We will always be advertising for them!Thanks Again and I Love my Xterra!Missy Burner

sandy swiger

Oct 1, 2012

Once again my experience with this dealership was outstanding. James Watkins was my salesman and will definitely buy another Nissan from him in the future. Cathy,Dave and James were great to work with. This dealership is oustanding and would recommend them to anyone!

rhodes1234

Sep 30, 2012

the service was very good brian nieves came in on his day off and stayed there untill everything was done you do not find that too often i will be telling all my friends and family about his service.the service of tristate nissan is the best i have seen anywhere

mtnlady

Sep 27, 2012

Daniel was a friendly and knowledgeable salesman. He provided assistance in working out a fair deal for my new car and my trade in. Cathy, the finance person, seemed to be very busy so we had to wait awhile before we could start the paperwork. She was very pleasant and efficient. I will definitely recommend Tri-State Nissan to family and friends.

cjhenley

Sep 26, 2012

Rusty was very well versed in the product and did a great demo. Allowed us to take one of the trucks for a day and try it out. I like the truck and will use Tri State again in the future.

RWRcmr222

Sep 26, 2012

James was very helpful in the decision to purchase a new vehichle. He helped me find the car that fit both - what I wanted and what I could afford.

sandy47

Sep 22, 2012

This was our first time buying a Nissan and Rusty Moorhouse was the salesman with no pressure, he was professional, friendly and made us feel relaxed. In fact we bought 2 cars, which wasn't in original plans either. All the people there we had contact with were very friendly. I would highly recommed doing business with them again.

weezie

Sep 22, 2012

Going to Tri-State was the best experience I have ever had in looking for a new car. There was no pressure at all. The experience felt like this was the place to be. Very smooth...I would recommend to any one

knrdodson

Sep 19, 2012

We had never been to Tri State Nissan dealership, but had heard great things. After checking out the lot for a minute or two Rusty Moorhouse made a point to introduce himself and showing us our options for a 2012 bargain. We were very pleased with his service and will be sure to tell others.

kemswiller

Sep 18, 2012

Pleasant easy experience. Sales person took care of us, and the transaction went smooth. I would return to this dealership in the future and refer friends or family.

n2138m

Sep 18, 2012

The sales tactics employed by this dealership is the worst my girlfriend and I have ever seen! The staff consistently left us unattended in a sales cubical for up to 30 minutes at a time. Although our initial sales consultant, Daniel Nelson, was friendly, he knew little to nothing about the Jeep I was there inquiring about; that seemed to be the case with the majority of the employee's. The offer given to me for my trade-in was over $4,000 less than the NADA value, which I might add, the state of Virginia uses to determine the value of vehicles! The advertised price of the Jeep was about $2500 more than the NADA value. It took over four hours to complete the transaction. We got to the dealership a few minutes after two in the afternoon and we didn't drive away with the Jeep until after six-thirty in the evening. It took us to drive away from the dealership when they offered us a fourth or fifth outrageous deal before they called us back about five minutes after leaving to offer us something close to the deal we were looking for. Our overall experience was less than pleasing and we will be sure to avoid this dealership like the plague and be sure to voice our experience to any of our friends looking to buy a new or used car in that geographic area.

wendyreed

Sep 12, 2012

My experience at this dealership was awesome. I am a disappointed however that my brand new car did not come with mats for the inside. How am I expected to keep my new car shiny and clean without having mats to put your feet on? Now I have to put out another $120.00 to order mats and have to deal with the paper ones until mine come in. Very uncool Nissan!

aatcheso

Sep 11, 2012

We greatly appreciated all of the hard work that both Daniel Charles and David Vincent did to get us into a new Nissan. We will never forget it and have already started telling people to come and see them.

alicia.smokegarrison

Sep 10, 2012

Awesome service and people!! Quailty service. Never a hassal and always willing to help. Repeat customer of 6+ New Nissans and family as well. A++++++++++++++++++++++++++++++++++++++++++ Service and Sales

brandon.fritzges

Sep 6, 2012

Tri-State Nissan was an amazing experience. The people were friendly and very helpful. I personally was in and out in a matter of an hour or two hours. This dealership is fast and reliable.

heather.jones.35380

Sep 5, 2012

I had a great experience. Everyone was very friendly and professional. D.J is a great sales person. He listened to what I wanted and never once tried to change my mind like other places I have visited. I'm very happy with my purchase.

arlenejh

Sep 3, 2012

I believe this dealership is very concerned as to what I wanted as to price range and Rusty Moorhouse is the most delightful salesperson. Thanks

diane1956

Sep 1, 2012

Daniel was very thorough and very informative. Having had a 2007 Murano, I already loved the vehicle but the new upgrades are wonderful and Daniel was a pleasure to deal with.

kitz3879

Sep 1, 2012

Have been a customer since I purchased my 2009 Murano from Tri State Nissan. I wanted to trade again and so I knew where to go...I purchased a 2012 from Daniel Nelson. He showed everything difference that I didn't have on my 2009. I knew pretty much where and how everything worked except I didn't have the bluetooth, camera, or sunroof on my trade and he took time to go over all that. I really think the service department sold me on purchasing there. It is fantastic. There is hardly any waiting and they are so curtious and efficient.

Penny Rinker

Aug 30, 2012

Russell was great! Nice guy, did a good job of informing about the cars features, etc. Am very pleased with my new Juke. Will be a return customer!

Hcorbin

Aug 28, 2012

I have been a customer for the past 9 years. The service this dealership provides keeps me coming back. I recommend tristatenissan to everyone I know.

Cheryl Reece

Aug 27, 2012

I am very pleased with my purchase and will recommend Tristate Nissan and Daniel Nelson to my friends and family. They were very responsive to my needs.

kathy.athey.5

Aug 26, 2012

Called Brian on the phone, told him exactly what I wanted at what price, and he called me back in about 5 minutes and said come get your vehicle. Xterra was clean, gassed and ready to go when we got there. Paperwork was a breeze and I am loving my new vehicle. Prior to this - had a dealer haggling with me even though I all I wanted was a yes or no answer. I hope my Xterra lasts a long time, but if I am in the market again, I will definitely go back to Brian.

Joe Cunningham

Aug 25, 2012

I met Matt Keenan several months ago when the CD player in my 2003 Altima broke and I brought the car in to get a replacement CD player. It took 3 replacements before we finally got a good one installed. Throughout the process, Matt was always positive, encouraging, and despite the previous failures of the replacement CD players, maintained confidence that he could resolve the issue to MY satisfaction. After the 3rd replacement, I can stilll the huge smile on Matt's face when he walked into the customer waiting area to give me the great news that the 3rd attempt was successful and my CD player was now functional. I'm not sure who was happier: me or Matt.Then on August 21, 2012, as I was driving through CharlesTown, WV., my Altima completely shut down on me and I had to have it towed to a local transmission shop. With 110,000 K miles on the car, I suspected the transmission had died. So I immediately started doing internet searches on a new vehicle and made an inquiry to TriState Nissan. Within hours, I received a call from DJ Lilly and we talked about my situation and he invited me to visit him to consider "options". So I took him up on the invitation and, after I had obtained a rental car, drove to Winchester to talk to DJ. He was one of the friendliest, charasmatic, energetic salesman I ever met. We met for an hour or so discussing trade options and the purchase of a new Nissan. I had found a ROGUE coupon online and was interested in it. But once I drove it, I wasn't hit with the "wow" factor. My 2003 Altima was an upgrade and I had been "spoiled" by the leather heated seats, etc. So when I got back home to Inwood, I emailed DJ and asked him if I could see the ROGUE listed on the online inventory that had the upgraded packet. Naturally, DJ agreed and I drove back to Tristate Nissan with my newly repaired 2003 Altima ( it was the alternator; not the transmission) on Thursday August 23 with the intent of buying a new Nissan. I didn't know exactly which vehicle I would purchase but if DJ and the Tristate Nissan team wanted to sell a new vehicle, I was certainly a willing buyer. But it would have to be a deal I was comfortable with. So I met with Dave to ascertain my trade-in value on the 2003 Altima and test drove the upgraded ROGUE model with the leather package and all the bells and whistles. Several hours of INTENSE negotiations and counter offers resulted in me buying the upgraded Rogue. We encountered a small issue during the time I was completing the financial forms. It took several members of YOUR team to steer me through that last obstacle and finally, after the man who was completing the paperwork suggested a workable "tweek" to the negotiations, I signed all the forms to be able to drive back to Inwood in a 2012 Rogue. The next day, Cathy called me to tell me I had not signed over the title to the 2003 Altima so I returned to Winchester to comply with that. EVERYONE I worked with in the process was courteous and friendly. It took a TEAM to make this deal happen. I knew what I wanted and felt that I was an "informed and educated" consumer. The Tristate Nissan TEAM recognized that and tried, in every way, to keep me involved in the process and valued my opinions/input. I never felt intimidated or coerced by any of staff. I view them, now, as my friends who made sacrifices to get me the ROGUE I wanted. I hope they are happy as I am. I told DJ at our 1st meeting: a willing buyer and a willing seller should be able to consummate a deal. Thanks to your team, and it took teamwork, we made the deal!!!

abearer58

Aug 24, 2012

i gave this rating because the service was great. They had a lot of friendly people. there prices on the vehicles are amazing. you also get free tires for life.

pinkribbon1974

Aug 24, 2012

D.J. Lilly was very understanding and helpful to my needs and provided exceptional assistance in working out a deal for my new vehicle and trade in. D.J. was an excellent sales professional. He was friendly, knowledgeable and patient... I changed my mind on the color a few times! The process from beginning to end was quick and efficient. I felt my business was important to them. This dealership in general is great to work with. Everyone is pleasant and helpful. I highly recommend D.J. Lilly to assist anyone that is thinking of purchasing a new or used vehicle.

allan.kilevo

Aug 22, 2012

This is my 4th car at this business and Rusty has been very friendly, helpful with a great customer service. I will certaily shop here again for a new car and recommend this dealer to friends.

jp233445566

Aug 20, 2012

It was a good buying experience. I shopped around and found that many dealers are still playing the old run around game when it comes to the price. The reason I bought from Tri-State is that I was provided the real price the first time. Once that was established, the sales team did not pressure me. I returned to buy about two weeks after my test drive. Other than a letter in the mail, no one bothered me. I like that.

AshleyDe

Aug 18, 2012

The three individuals that I worked with were very nice and enthusiastic. None of them reminded me of car salesman (which have a very bad rep). It was my first time purchasing a vehicle from them as well as my first time purchasing a new vehicle. They made the process as pleasant as possible. It took quite a while to negotiate a price that I found reasonable, but it was eventually done. The vehicle I wanted wasn't even on the lot at the time, but they had it there within 3 business days. I love my new car and will definitely do business there again.

colinmer

Aug 18, 2012

I couldn't be more pleased with my purchase! Thursday I came in to see what I would be able to get and remain in my payment range. . .well, Brian and your team worked a miracle! I traded 2006 Honda Civic for a 2009 Nissan Murano with 50,000 fewer miles than I had on the Honda, while keeping in close range of my current payment. I'm thrilled! The Tires for Life program is so incredible as is the fact that I now have a 100,000 mile Powertrain Warrenty on my Nissan. I will most definitely be recommending TriState Nissan to all my friends! Thank you so very much for making this such a rewarding and enjoyable process!Sincerely,Meredith B. Miller (Your new "Customer for Life!")

hgomao

Aug 17, 2012

i love my new used truck brian nieves was very good at explaining everything and tried to make us as comfortable with the purchase as possible i will gladly refer others to tristate nissan and already have harvey orndorff

Russell66

Aug 16, 2012

This is my second new car from TriState. Easy, smooth process. As in all purchases, suggest you have your research done first before going to the dealership. If you show you know what the true value of the vehicle is and are reasonable about your negotiations, your deal will just fly through the process. Made my deal over the phone since I had a week of due diligence concluded and several dealer quotes already for both the car I wanted to purchase and my trade-in. New what I felt was fair price for new vehicle and range of what dealerships were offering for my trade sight seen. Made deal on phone, went to dealership next AM to have dealer confirm value of my vehicle (15 min), firmed up numbers quoted from previous evening (5 min), test drove vehicle (15 min), concluded paper work (30 min), waited for a little for vehicle prep (20 min, super black a pain to get perfect) and out the door. No additional pressure just professional service. The finance person usually responsible to pressure you into buying all the extra services in most dealerships were refreshingly friendly. Cathy, finance manager, explained services and didn't continue high pressure sale of services when I declined.As mentioned, this is my second vehicle with TriState and if you're an informed buyer you can get a great deal from them along with top notch service throughout the purchase process. Rusty was very knowledgeable about the Murano I purchased and about the Nissan line in entirety. Dealt with Brian Nieves 4 years back and he was a very pleasant sales experience as well. Keep up the good work guys & gals and thanks for an easy, low pressure, no bull sales experience.

emladybug27

Aug 15, 2012

I was very pleased to purchase my first Nissan at Tri-State Nissan on Friday, August 10,2012. I received excellent customer service from Rusty Moorehouse. I had visited this location about 2 weeks earlier to look at a used SUV on the lot when Rusty approached me. He asked if I was trading up, I was driving a 2003 Jeep Liberty. I told him I was interested in the Jeep product. He asked if I had considered the Nissan SUV/Crossovers. I told him I was not familiar with the Nissan vehicles, and proceeded to take me over to the vehicles. He went over The Juke and all of the features as well as the Rogue. I had informed Rusty that I needed 4 wheel drive and the best gas mileage. I don't him I would think about the information he had provided me. I went back to the dealership on Thursday, August 9th and asked if I could test drive the Juke and the Rogue. I drove them both and feel in love with the Juke. It had all the features I needed. Rusty was very thorough in going over all the options and showing me all the features. He a long with The Manager and Finance Department were excellent and I will tell anyone that interested in buying a vehicle to check out Rusty at Tri-State Nissan.

kidneytransplant

Aug 14, 2012

The whole experience was great I did not feel pressured and they were willing to deal with my finance limitations and my old clunker which I wanted to get rid in a timely manner They answered my questions and addressed my concerns I would recommend this dealership to family or a friend. Love my new car!!

bbowers

Aug 7, 2012

Love my used 2011 Murano! I went to Tri-State before I purchased from another car lot just to make sure they didn't have something competitive. Wow! I found out I could almost get a new car for what I was about to pay for a used car, though missing a few "bells and whistles" for my budget! They best thing was Troy Jackson searched local inventory and was able to find me exactly what I wanted with less mileage and less cost---saved almost $4K than the same thing I almost bought elsewhere!!!! Plus I get new tires for life with mounting and balancing! Woot Woot!Flawless transaction from start to finish. Outstanding customer service by everyone we met. The facility is clean and welcoming. Looking forward to my future with Tri-state.

Redbone29

Aug 7, 2012

The dealership was very clean and a friendly environment. Troy Jackson was the best salesman I've dealt with in a long time! He was pleasant and very patient. He listen to my needs and wants and provided me with the perfect car with a great deal! I love my 2012 maxima! I will continue to deal with Tri state Nissan and Troy Jackson for the lifetime of buying vehicles!

Mary Pritt

Aug 1, 2012

This is our 2nd car we have purchased from Daniel Charles at Tri-State in 3 days!!! We found Daniel to be very friendly, knowledgable, and personable. Daniely truely made the purchasing experience a pleasant one; more importantly, a friendly experience.In addition to Daniel, we worked with Kathy Fritzges on the financing with both of our new car purchases. However, Kathy went above and beyond the call of duty with the purchase of our 2012 Altima. We settled on the car late in the day when most banks were closed, so we were left with a high interest rate. The next business morning, Kathy shopped our loan and found one that was more beneficial to this family of five with an additional savings of $30 per month. We are a middle income family where we have to live on a budget and Kathy's thoughtfulness and consideration meant more than words can express. Due to the great experiences dealing with Daniel and Kathy, we will be a repeat customer of Tri-State, and will glady recommend them to our friends and family!!!Thank you,Mary Pritt

scottracer42

Jul 31, 2012

I have to say, this was only my second car purchase, both through Tri-State Nissan. But this was easily not just the best experience I've had at a car dealership, but with any buying experience, retail or otherwise. Troy "Heavy" Jackson recognized my family from a previous visit, and I was easily able to relay the type of vehicle I was interested in, and Troy steered me in the direction of a 2012 Sentra. As it turns out, that was exactly what I wanted. And then when it came to the final evaluation, signatures and agreements, Cathy Fritzges was a pleasure to deal with. So Tri-State truly did get a "customer for life", and I especially thank Troy again for working with me, understanding my limits and allowing me to get a vehicle I'm going to treasure for years. Thank you Tri-State!

srcoop

Jul 31, 2012

I walked in to Tri State Nissan with a good idea what I was looking for, but after I test drove the truck that I purchased. Daniel Nelson gave me a price I could not refuse!!! It was a great experence!!!

Donald Boggs

Jul 30, 2012

I have to say, for the first time in my life, this was a unique buying experience. I am thoroughly pleased with all aspects of the sale, from selection to financing. Brian was a pleasure to work with. so much so my son bought a new car the next day, and I have a sister that wants me to introduce her to Brian, to see if he will work as hard for her!Cathy made the paperwork fly, and was delightful to chat with during signing the numerous pages :)Thank you Brian, Cathy and Tristate Nissan for a job well done!Best Regards,Donald Boggs

Gentryboz

Jul 30, 2012

These guys made the impossible possible! They exceeded their responsibilities to customer service. This is hands down the only place to buy a car ! I have owned multiple Nissan autos back to back. I work hard and play harder and the xterra takes all the abuse I can throw at it and keep ticking like a timex!if you live in northern va it's worth the drive to visit the folks at Tri-State Nissan to get the best deal and and the friendliest service! Hooray!!

getagrip

Jul 30, 2012

Russell and David are the best. They always are able to come through and get me what I want. Great customer skills and easy to work with. Always accommodating!

Tracy102574

Jul 28, 2012

I would defintely recommend tri-state to everyone I come in contact with. They really worked with me to get the best deal possible.Thanks

hogim

Jul 27, 2012

Rusty, did a great job and got me into a car well before I was expecting to purchase one.The car leaked differential fluid on my brand new garage.I asked for the car dealer owner to call me and he has not.Rusty - great jobOwner - not great so far

stormofficer2000

Jul 27, 2012

The quality of customer service with the representative was excellent. Troy Jackson was very helpful and eager to make my experience with the dealership a good and memorable.

tgunnarson

Jul 26, 2012

Despite the rainy day, Rusty was a smiling face that was extremely friendly and helpful and a good salesman. I would definitely use tri-state nissan and Rusty to do business with.

debnjim74

Jul 24, 2012

Everyone was so friendly. Steve is a great salesman. Just found out he sold a car to my nephew's wife (Stephanie Steed) the previous week. Like the Tires for Life Warranty and the other warranties that I purchased. Thanks again to everyone. Debbie

jdove07

Jul 24, 2012

Great service overall, Troy Jackson kept me up to date on my new 2013 Altima pre-order and made closing the deal as seamless as possible.

Lrknotts

Jul 20, 2012

We enjoyed working with Rusty Moorhouse. He was willing to be patient with us and was extremely friendly. We always have a great experience at Tri-state Nissan which keeps us coming back.

breiber

Jul 19, 2012

Great experience purchasing my new car at Tri-State Nissan. They had a great selection to choose from and I found my perfect new car. I love the safety features of the Murano and love the way it handles.

hbridges

Jul 17, 2012

Because I don't use daycare, I had my two year old daughter with me. Tri-State Nissan has a play area that kept her content the whole time while I went through the car buying and financing process. Awesome!! My salesman, Daniel Charles, was very responsive and friendly. Although I purchased an inexpensive used minivan, he still treated me as if I was purchasing three new cars that day. I've purchased 6 cars in the last 3 years. Of all those times Tri-State was by far my best experience. I'll be back for sure!

tmay71507

Jul 16, 2012

Fun experience; could've been detailed better. Wish we'd had more time to aquaint me with my new car features before I drove off.

wsimmons

Jul 10, 2012

Went in for an oil change and ended up coming out with a new car. this is my 2nd Nissan. DJ is an excellent sales person i would refer my friends to speak with him if they were in the market for a car. thanks DJ!!!

drgail2005

Jun 30, 2012

D.J. made the whole process so easy. I was impressed with how he listened to my needs and did his best to help me.

lyost3

Jun 23, 2012

Dealer was very helpful. Gave my family and I a great price. Mr. Watkins was polite and understanding, very informative, and excited for me when i purchased my car.

mtemplar

Jun 23, 2012

We took our 2011 Rogue into TriState for an express lube oil change. While there, we wandered the showroom. The features on the new special addition Rogue were interesting. Brian sold us our 2011 car, and he went over the features and benefits of upgrading. The price and terms were positive. Brian was helpful and informative.

vmurph

Jun 22, 2012

This was a great experience . i done some research and tri state was the only place that i could find the truck that i wanted at the price i wanted. i really didnt expect to buy that day but when i seen the truck i just had to have. i love my truck. Brain was also great had a good sense of humor which is nice some salesmen are to stiff shirt.

northcraft

Jun 20, 2012

Great selection of vehicles,friendly sales people and staff.We like dealing with Rusty Moorhouse,he is very friendly and knowledgable about the vehichles we want to purchase and we have purchased 3 in the last year from this dearlership.Cathy Fritzges is great to work with also,she is efficiant and very good at job.

brendamumaw

Jun 18, 2012

One word about Tri-State Nissan and my salesman Brian Nieves. GREAT!!! Love my Nissan Juke. I was on my way to get a Ford Focus and decided to stop at Tri State Nissan. So glad I did.

wvpsuman

Jun 18, 2012

Troy Jackson was our sales person and he gave us enough room to shop at our leisure and then worked hard to get us a deal we thought was fair and got excellent explanations for our challenges and questions. Jeremy Ross was our salesperson for prior sales and in his new capacity was thorough and courteous with all explanations. David filled in for Troy while he was in class, enjoyed his contact. Service at Tri State for the past nine years has been outstanding and was a primary reason we came back. Rodney and his service managers are great.

gshade

Jun 14, 2012

Outstanding sales and service department. I purchased my new 2010 Xterra in June of 2010 and have never regreted dealing with Tri-State Nissan. I have all my service work performed at the dealership where it has always been a pleasure to work with their staff!This year it was my wife's turn to purchase a new vehicle. She had been a Toyota owner for over 20 years but is now is a proud owner of a 2012 Nissan Altima. Her sales person, D.J. Lilly was outstanding in all phases of the process as was David Vincent, Sales Manager, and Jeremy Ross, F&I.

jwesrich

Jun 14, 2012

Tristate Nissan is the only Nissan dealership that I would consider buying from. I am a returning customer and am very satisfied all around with my recent vehicle purchase. The staff is friendly and willing to work with you to make car buying as enjoyable as possible.

iselleps

Jun 11, 2012

Both Russell and Dave were very helpful with my purchase. We came to terms on the price quickly and there was not BS to go with it. I was pleased to walk away with the car I wanted and the price I could afford and did not get pushed around or turned the wrong direction. I like Dave's aggresive no crap approach. Good guy!

marcjaguar

Jun 10, 2012

Well....my visit to Tri State started due the reason that I needed to fix a mechanic problem in my old car and thanks to the attention and extreme combination of friendship and professionalism that we received from Rusty, I simply decided to buy a new car. A 2012 Nissan Sentra and me and my wife are now very happy with our purchase!Tri State has a great team of professionals and I had the chance to met some of them...Rusty, Jeremy, Daniel and also Keny, (from the car service Dept.), all guys are extremelly friendly and offered to us a huge level of attention.As I said to Rusty, thanks their attention and high level of professionalism, Tri State and Nissan earned a all life costumer! :)Thanks, guys!

cfunke11

Jun 5, 2012

I went in knowing exactly what i wanted. The salesman took great care of me and ordered the car and got it there super fast. Much easier to handle and friendly than other nissan dealers in the area.

raybramble

Jun 4, 2012

Mr Moorhouse went above and beyond working a deal out for our first Nissan in our business. He stayed in touch without being overbearing, thanks!

thenatureboy

Jun 4, 2012

Me and my wife have bought several cars from Tristate nissan over the years. My wife loves the service department. They call her by name and when the car is done they bring it to her , not make her wait 30 minutes longer. They understand our time is very valuble. Sometimes they even wash it for her. Rusty Moorhouse who Ive come to know from our expeience with the dealership called me and was talking to me about track leasing. I had never heard of it before. I own a pest control company. I have 4 trucks financed in my personal name and my wifes name. With the track lease I was able to remove my name and my wifes name as primary financers. The company has the trucks in its name now and this has freed up a ton of personal credit for us. I highly reccomend the track lease option for business owners that need vehicles. Also I would reccomend Rusty Moorhouse , as I could see he didnt give me the "car salemans" speal. He was generaly concerned about my business and its success. He understands relationships and what they mean to both sides.Tristate Nissan is very lucky to have such a dedicated employee. There were several times he talked to me on his days off to answer questions.I would also like to mention David Vincnet. He worked very hard to get this deal done. I have great credit, but when you own a small business and every thing is in your name it is hard to get credit because you look over extended. Thanks again Rusty, David and Tristate Nissan.

donestes

Jun 3, 2012

My wife and I visited numerous dealerships before coming to your dealership. We were so impressed with David's selling techniques, and no "monkey" business. He was extremely helpful in answering all our questions and working with us to find our perfect car. We can't say enough good things about him. Exceptional.

mlongerb

Jun 3, 2012

I was unsure of what type of car I wanted or could afford but after meeting D.J. Lilly and being shown the Ford Escape I eventually bought at Tri-State Nissan I can honestly say I am really glad I came to Tri-State Nissan. The customer service was thoughtful and steady- I am impressed by sales consultant D.J. Lilly's expertise and knowledge of vehicles. I am really enjoying driving my new used Escape- it looks brand new and appreciate all the help and assitance I found at Tri-State Nissan. From working with D.J., to Cathy's knowledge of the warranty I bought, and Jeremy's quick and efficient handling of the financial paperwork, I would say I would easily come back to Tri-State Nissan to purchase another car- also I would recommend all of the staff I met during my car buying process at Tri-State. Thank you all- I appreciate your time and patience-Mary "Cathy" Longerbeam

jimmy0123

May 31, 2012

This was my first dealing with Tri State Nissan and I was very pleased with the overall experience. Not only was everyone there friendly, but with the help of Matt, David and Cathy I was able to satisfy my "wish list" and still stay within my budget. Being the Honda Accord fan that I am, I was hesitant...very hesitant... to try another make/model. But with the Memorial Day sales, I stopped in (on my way to the Honda Dealer) and was made an offer I couldn't pass it up. I purchased a 2012 Nissan Altima and love it...and so do all my family and friends. Thanks to all of you and I will definitely recommend TriState to anyone looking to purchase a vehicle.Staci Greenfield

amlee91

May 30, 2012

This was my first time buying a new vehicle and Daniel"ChooChoo" Nelson was extremely patience with me and I honestly was not easy to deal with. Although I was stressed about buying a new car Dave and Daniel both worked to get a payment that I would finally agree to. An Jeremy made all of the paper work as painless as possible. Overall my experience was great and I look forward to buying my next vehicle at Tri State Nissan.

herdoffur

May 30, 2012

Troy Jackson was the first person to greet us when we arrived and was an absolute pleasure to work with. He was very knowledgeable and worked very hard to achieve the goal we had in mind when we came to Tri-State Nissan. Cathy was very expedient and pleasant and did a wonderful job walking us through the paperwork. We will definitely recommend Tri-State and send them to Troy as well. We gave all "GREAT" ratings because every aspect of our purchase was well... GREAT! Troy and Cathy, thanks for a job well done!

Jeanne Holland

May 30, 2012

Daniel Nelson was professional, friendly, and helpful. He handled the transaction quickly and efficiently as did the other dealership employees. I would be happy to work with Daniel Nelson and this dealership again. I love my new Rogue!

janeewebber

May 27, 2012

We had a really great experience with your dealership. Mr. Nelson was very courtest and mosst helpful. Would recommend Mr. Nelson and Nissan dealership to all my family and family. Looking forward with many happy years with my car. Once again thanks a million. Sincerly, Stephen and Jane Webber

mranck

May 26, 2012

Daniel was very understanding to our needs and provided exceptional assistance in working out a deal for our new vehicle and trade in. This dealership in general is great to work with. Everyone is pleasant and helpful.

rlindvig

May 25, 2012

Nice friendly attidude and easy to work with.I want to personnaly Thank Evan Fisher for the joy of now owning a Juke. The car is a joy to drive.Thanks,

johnhenry1949

May 23, 2012

Good buying exerance overall. Troy sold me on the 2012 Nissan Titan, and sold me on the dealership as well. I look forward to useing Tristate to maintaine and deck out my new Titan.Thanks to all,John A Henry

mxsports

May 22, 2012

From the first visit to the actual purchase a week later, everyone at the dealership was helpful and fun to work with.I also appreciated their acceptance of any of my decisions for options without pushing me about any given option.I like to feel the customers always right!Thank you!

afreeland

May 21, 2012

This is the third vehicle my family has purchased from Tri-State Nissan. The service, sales, and finance departments are absolutely the best. We are customers for life!

cdjames

May 17, 2012

Steven and Jeremy were so great! They were both really friendly and helped me out as much as possible! I will definitely be recommending them!

RKO

May 17, 2012

I have owned my Nissan Frontier for 12 months now. My initial contact with Brian was pleasant and pressure free. I had determined what I wanted to pay for this truck and it didn't take long to arrive at that figure with Brian. Since buying the truck, I have put 30k miles on it. I take it back to Tristate for service. They are extremely efficient, the truck is in and out quickly and the oil changes are the least expensive around. I will be a customer of Tristate when it's time to trade in my wife's Xterra, and, due to my experience with them, it may be sooner than I had anticipated. I have dealt with car sales and service personnel for 40 years. Tristate is the best, by far.

alankathy2007

May 16, 2012

Just wanted to give a shout out to the service dept. at tri-state nissan. I had to take our new Rogue in because of a very annoying rattling noise it was making. I know it doesn't sound like a big deal, but I know how hard it can be to track these things down. And I just want to thank everyone involved in finding the source of this noise and resolving the issue. It took a couple trips in, but they found it and fixed it, and I'm grateful for thier resolve. Forgive me for not knowing all the people involved, but I do remember the service advisor Matt, and another named Kieth I believe, and the tech by the name of Seth? If I'm missing anyone or have the names wrong, I'm sorry. Just wanted to thank everyone for fast, friendly service. Truely a great dealership in all aspects.

CKNichols

May 15, 2012

Matt Fanning was our Sales Consultant, we stopped by to look at Jukes, he showed us Jukes as well as Cubes. His knowledge of the product was excellent, his demeanor and sales personna not only sold us on a Cube but on Tri State Nissan as well. We honestly had no intention in purchasing a vehicle when we stopped by to 'look' but Matt's helpful salesmanship along with the top quality support staff convinced to purchase that day. If Tri State's service is at the same standards as their sales and financial staff, we will certainly be looking to purchase another vehicle from them in the future.

sdockeney

May 13, 2012

Great service and was able to deal with the sales person.D.J.was friendly and down to earth.The only flaw might be the lenght of time at the dealership.

Jameselrod

May 1, 2012

After spending over four hours at the dealership I ended up with a car that sounds like it has rods knocking, the miles on the odometer were listed incorrectly (by 90+ miles), my offer on price was completely ignored and when I finally got out with the car it didn't even have a full tank of gas. You can bet that I'm going to have plenty to say to people about the car and your dealership.

alankathy2007

Apr 30, 2012

In june of 2011 I made my first trip back into tri-state nissan after many years. I met my salesman DJ Lilly and purchased a beautiful new Titan truck. As stated in a previous DealerRater review I left there feeling It was the best buying experience of my life, and believe me I've purchased alot of cars over the years in lots of different makes and models. I loved my new Titan truck, but unfortunately my wife didn't share the same enthusiasm for it. I had traded a nissan rogue on the truck, (which she never forgave me for) and after much discussion it was decided that we would like to have another Rogue. I figured although being a little upside down on the truck I would give it a try. I saw that they had a pearl white Sl on the lot and contacted DJ. In short order he and Angel had a deal worked up that I couldn't pass on. When I arrived at the dealership DJ was busy with another customer, so Angel stepped in until DJ was done so I wouldn't have to wait. The financing was quick and painless with Jeremy, and he even reminded that I had purchased gap insurance on the truck and had the papers ready for the refund without even asking. Before I knew it I was driving off the lot in our new rogue. As long as I'm in the market for a Nissan, I will never step foot in another Nissan dealer. They like to use the slogan "Dealership for life", I call them friends for life.

shabob710

Apr 29, 2012

We came from out of state to get a vehicle. We were nervous coming so far for a vehicle but the car was such a great deal. When we got there the vehicle was everything they said it would be. DJ was our sales associate and made the process very easy. We were very pleased with the dealership. Cathy made the financing very easy and explained everything. This is definately a great dealership and I would recommend them to anyone.

Jspring85

Apr 19, 2012

We came in to trade our Highlander for our 2nd vehicle from Tri State. We were greeted by D.J as soon as we came into the door. He helped us out the entire morning making us feel comfortable with our trade and purchase. Cathy then made our financing quick and easy! This is a great dealership to work with and I would highly recommend it! :)-Jess and Kiel

sweetiesmc

Apr 11, 2012

I highly recommend this dealership because you are greeted as soon as you start to show interest in the vehicles. The employees there are willing to help you find what will be best for you and strive to make it happen.

Anthonysmith6

Apr 10, 2012

We were extremely satisfied with our experience at tri state Nissan. Dj Lilly was by far the most helpful salesman we have ever dealt with.We highly recommend customers to stop in and try the experience. He did anything and everything to get us what we wanted. No other dealership gave us all of these opportunities. We just want to say thank you for help and god bless.

johnswaim

Apr 10, 2012

I wanted to say, the experience was great. My Sales Agent, Matt Fanning, was very helpful and did an outstanding job of making sure I was taken care of. He took me around and introduced me to all the sales department and the service department, which I thought was awsome. I am very happy with my experence and would recommend Tri State Nissan if you are looking for a new or used vehicle.I have to give Matt a hard time though. Me being an NC Tarheel fan, I told him I cannot believe I bought a car from a Duke fan. So give Tri State Nissan a chance and I do not believe you will go wrong.

sanutte

Apr 9, 2012

Thanks D.J. love my new car:) Had a good experience will recommend you to family and friends....Will be back up to deal with you again one day..

pquinn

Apr 7, 2012

We went into the shop for one care specifically, which we found online. Our salesman was Rusty Moorehouse and he was outstanding from the handshake. Helped us get the price we wanted and everything went smoothly from that point, up until we had to wait an excessivley long time for the finance paperwork to be put togehter. We waited the better part of 2 1/2 hours which is awful. We tried to explain to the gentleman the we had a disabled child at home waiting on his medication, but the finance man sure seemed indifferent to out plight. Eventually, someone called in one of your other financial specialists, Cathy, who was on an outing with her children came in to take care of us and she was a joy to work with and even got us a better rate on our loan. Rusty and Cathy are clearly the stars of this dealership. The excessive wait on finance is the only reason we can't rate the experience 5 stars across the board. We would buy from here again provided we could deal exclusively with Rusty and Cathy.Thank you,Patrick, Candy and Holly Quinn

cathyslone

Apr 5, 2012

Tri State Nissan is fabulous! Brian Nieves was our sales rep and he found exactly the vehicle we were looking for within a day. His professionalism and personality are top notch. The trade in price we were given was very fair and more than we had expected. This was the easiest vehicle purchase we have ever made with no need for price negotiation at all.The dealership was neat and clean and every employee we worked with (and even those we didn't) were friendly. I had read the reviews before going to the dealership and thought they sounded too good to be true but the dealership and staff were exactly as presented. The dealership has a friendly, relaxed, hometown atmosphere which was very refreshing compared to the original Nissan dealership we had tried to work with.Keep up the good work and you will have a customer for life in us!

Codypaul59

Apr 3, 2012

I'm very happy with my experience at Tristate Nissan. Rusty Moorhouse was my salesman and he did a very good job at getting me the car I wanted for the price I wanted. I was discouraged initially seeing the price of the Altima I was interested in but Rusty assured me he could get it down lower and he did a great job working with me. Being my first car buying experience on my own it was a bit daunting but with great customer service like they have at Tristate Nissan, you can't go wrong. Thanks guys!

csmithshs09

Apr 3, 2012

Had a great experience at Tri-State, everyone was friendly and easy to work with. Steve and Dave were great, along with the whole experience!

chjones

Mar 28, 2012

This purchase is my first experience with Tri State Nissan. I am a converted 4Runner owner to my fabulous new Pathfinder. Friendly, efficent, hassel free process. DJ was forth right,thorough and personable. Finance portion was smooth with the help of Jeremy. I would recommend Tri State Nissan for your next vehicle purchase.

mtaylor19

Mar 24, 2012

I have bought from tri state in the past. I purchased a new 2009 Nissan Frontier. I returned recently and purchased another Frontier, a new 2012 model. I would recommend these fine people to anyone. I worked with Steve, Cathy, and Dave. This was a no hassle deal that went smooth and quicker than any other deal I have been involved in. I will return again when ready to purchase another vehicle. Thank you and a job well done.

bgh_1

Mar 23, 2012

This is the fifth vehicle my family and I have purchased from Tri-State Nissan. I cannot say enough about the customer service focus the staff have at this dealership. DJ was able to work with our time constraints and had paperwork ready in a timely manner. Jeremy made the financing part stress-free. We did not feel rushed during the whole car purchasing process. Kudos to a great dealership and staff!!

mtnberi

Mar 20, 2012

Excellent! Thats all I have to say. Everyone was great and friendly. I never felt that there were back door deals and whatnot. The entire sales process felt very open and honest. Love the new car and appreciate the awesome attitude of James.Thank you!

rebafriend

Mar 20, 2012

I have always been satisfied when i have bought a vehicle here and the staff is always helpful and friendly, i would reccommend this dealership to anyone wanting a new nissan. I always feel welcome and they treat their clients like gold.

jecccbrown

Mar 19, 2012

This is our second vehicle purchase from Tristate and we will definately be back for our third. Other dealerships in the area can not even attempt to touch Tristate's customer service. We appreciate so much their willingness to work with us to make our purchase a great experience!

Lee_T_48

Mar 16, 2012

I had been in the search for a new/used vehicle. I decided to stop Tri-State and was not disappointed with my experiance at all. Everybody was very friendly and helpful. My sales person Rusty Moorhouse was a top notch guy. I would certainly reccomend tri-state to anyone looking to buy a new/used vehicle and will be visiting again in the future for any other automotive purchase i may have. Thanks So Much,Lee Titus

vollady4

Mar 15, 2012

James was a great help in finding the perfect pre-owned vehicle for our family. We were able to find a price that was affordable and comfortable.

hobo0

Mar 14, 2012

I could not ask for someone as friendly and answered all my questions as Brian Nieves did. He made the process of buying a new car so easy. We Thank him so much..

jmwhite74

Mar 14, 2012

This was my second purchase with Tristate Nissan and both experiences were exceptional. James Watkins worked with me to make it a win win deal. The service department at Tristate has also allways been more than helpful. Matt Keenan, JD White, and Charles Marshall have always been most helpful.

kebalka

Mar 13, 2012

We stopped in to look at a car for our daughter. DJ was great, listened to our priorities and helped us find the car that fit our criteria. We ended up buying a new Versa that evening :)

Donna Higgs

Mar 11, 2012

I visited a different dealership first and was disappointed with their over all attitude. My experience at Nissan was just the opposite. Everyone at Tri-State Nissan was friendly and helpful. Steven Palmer was great to work with and I couldn't have asked for a better person to help me when buying a new car. He was professional,courteous,and knowledgable. Thanks Steven for making my car buying experience a good one!

shortbuster

Mar 9, 2012

I explained to mr.lilly what I was looking for and the price range.he was promtto get me the best number he could as far as the price and the finance reps were great also.the overall experience at the dealership was great.I will recommendto all my friends. thanks again DJ

mridgeway451

Mar 8, 2012

Everyone at Tri-State was very helpful and friendly. They worked with me to get the payment I wanted to get me into the car I wanted. It was a great experience with great people!

heddyb65

Mar 7, 2012

Everything about my experience with Tri State Nissan was above and beyond what was expected. I was kept informed of the process and the timeframe the entire time I was at the dealership and felt like all of the salespeople wanted to make sure I was having a good experience.

cfaber

Mar 3, 2012

Daniel Charles at Tri State Nissan is an exceptional salesman. He was very courteous, helpful, and patient as we explored the lot and settled on the right choice for us. He didn't make us feel rushed or pressured and for the first time EVER, we felt confident in our decision. I would recommend Tri State Nissan to anyone who is looking for a new or used vehichle.

smotilal

Mar 2, 2012

We love Tri-state nissan, they give such great customer service. They worked hard to give us the best price that fits our budget. They are very knowledgeable about their cars . This is the second car we have bought from them, we can buy a car anywhere, but we only go to Tri-state because of the salesmen, Jeremy Ross and D.J. Lilly. Thanks Guys you make buying a car a great experience.

Brenda Bacon

Mar 1, 2012

Daniel was an excellent sales professional. He was friendly and knowledgeable and patient and accommodating... I changed my mind on the color a few times! The process from beginning to end was quick and efficient, yet thorough... I felt my business was important to them.

RichSchluter2

Feb 29, 2012

I worked with 5 dealerships in all to try to find the best deal on a Nissan NV. Many of the dealersips were not easy to work with and some were even kind of rude and arrogant, as if they were bothered by the fact I was trying to find there rock-bottom price. I am please to say that I found Tri-State Nissan to be just the opposite. Russell Moorhouse in particular was very friendly and honest. He knew every detail about the vehicle I was wanting to purchase and was therefore extremly helpful in every way. Really everyone we came in contact with at Tri-State was very friendy and made us feel right at home. The dealership itself is very clean and spaceous. The gourmet coffee in the waiting room was a nice touch as well. I love my new Nissan NV and will not only recommend it to my friends and others, I will also recommend they go to Tri-State to make their purchase.

WRClark

Feb 28, 2012

outstanding meet me where I was at by going above and beyond what would be normally expected. I was treated as a good customer and even though I would prefer a German brand i will be faithful to this dealership as long as the sales rep Daniel Nelson is part of the team

AndyCarper

Feb 25, 2012

This was my first new car purchase in more than 14 years. I was greeted at the door by Rusty. This was the beginning of a great car buying experience. I came in knowing exactly which car i wanted,only to find out the car was just sold....No problem, Rusty was able to find a similar one for the same price. Although I was familiar with the car,Rusty was able to inform me of some details I was unaware of. When we went to Cathy Fritzges to finalize the financing and warranty info, everything went better than expected.I can honestly say that this was one of the smoothest car transactions ever.(New or Used) Thanks to everyone at Tri State Nissan for a great job..Highly Recommended.

billbill10

Feb 24, 2012

This was the best dealership I have ever bought a car from. They did a great job and they really worked with me to give me what I wanted! They are the best!

cleber1214

Feb 24, 2012

Very accomodating and helpful with finding the car I desired. A little more expensive than I had hoped for, but overall experience was good. Tires for life is a good program, the only drawback is all maintenance is required at Tri-State, and I live a good distance from the dealership.

CHARLES GOFF

Feb 22, 2012

THE DEALER SHIP DID A FINE JOB ON GUILDING ALL IT'S EMPLOYEES IN THE RIGHT DIRECTION TO COMPLETE A QUALITY CAR SALE. THERE WERE A FEW THINGS THAT WERE NOT DISCLOSED TO ME UNTIL I READ THE FINAL DESCRIPTIVE SALE INFORMATION SHEET. I DID NOT KNOW I HAD TO PAY FOR CLEAN UP AND SERVICE OF MY CARS THAT I TRADED IN.MY CARS WERE SPOTLESS ON TRADE IN.I DID NOT FULLY UNDERSTAND THE REBATES AND INCENIVES STIMULUS PACKAGE WHEN IT COME DOWN TO FINANCEING. YOU ADVERTISE THESE PACKAGES BUT YOU ALSO DO NOT EXPLAINE THAT THEY CAN GO AWAY IF YOU DON'T FOLLOW CERTAIN GROUND RULES THAT COULD END UP WITH A HIGHER INTREST RATE OR FINANCEING FIGURE. PRESURE WAS NOT APPLIED ON MY SALE (BUT) I FEEL STEVE COULD OF HANDLED THE WHOLE SALE WITH OUT THE HELP OF DAVE.AGAIN NO PRESSURE WAS APPLIED. BUT BEING UNFALIMERY WITH SO MUCH PAPER WORK AND THE LEANTH OF TIME TO MAKE A SALE IT WAS OVER WHELEMING AND TIRESUME. tHE CLOSEING WAS DONE IN TWO STAGES. I ARRIVED AT ONE OCLOCK AND LEFT AT EIGHT FIFTEEN. I ALSO HAD TO RETURN THE NEXT DAY FOR MY WIFE TO FINALIZE THE PAPERS AND BRING IN MY OTHER CAR. I COULD OFFER SOME GOOD ADVISE TO ALL THAT READ THIS.BY BEING THERE I OBSERVIED QUITE ALOT IN SEVEN HOURS.YOU HAVE NO PRIVACY WITH YOUR SALES PERSON IN THOSE OPEN TYPE QUBELOWS.YOU COULD ELLIMIATE SOME OF THOSE FOR MORE FLOOR SPACE AND USE THE OFFICE SPACE IN THE BACK OF THEM THAT ARE NOT BEING USED ONLY FOR CLOSER. I WAS NOT OFFERED ANY ASSESSORIES FOR MY NEW SUV NISSAN. I SEE YOU HAVE AT LEAST ONE FOURTH OF. THE SHOW ROOM FLOOR FOR DISPLAYING ASSESSORIES.THANKS AGAIN AND I UNDERSTAND THE SECOND DAY WAS PART OF MY POOR JUDGEMENT OF NOT BEING MORE PREPARED.THANK YOU CHARLES G.

KateB

Feb 21, 2012

This was my first car buying experience. Rusty Moorhouse and the team at Tri-State made it so easy! Rusty was professional and personable. I am happy to be a "new" member of the Nissan family.I highly recommend Tri-State Nissan and Rusty to anyone looking to buy a car.

thisguy79

Feb 21, 2012

2nd time buying from Tri-State Nissan. Great, friendly atmosphere at the dealership. Actually, wasn't expecting to buy when I stopped on Saturday but felt comfortable doing so after talking with Russell and test driving the car. Russell didn't pressure me into buying the car at all. Overall, it was a good experience and will most likely return to the dealership for future purchases.

thomaslo0205

Feb 21, 2012

I feel that Nissan is topnotch in service and friendliness. They made my overall experience one to be remembered and I'm very happy/satisfied!!!!

whrsusygo

Feb 21, 2012

Everyone was great. They were very professional and accomodating to our family. We were very impressed on how they worked with us and treated our 2 year old. Everyone was friendly and helpful. They answered all our questions thoroughly throughout the whole process. We feel they went above and beyond what we expected. We got the car we were looking for at the price we wanted. We will definitely go back and recommend Tri State Nissan to everyone we know.

angelajane

Feb 20, 2012

My experience with Tri State was above and beyond expectations. They were very easy to work with. My salesman, Russell Furneisen was a pleasure to work with and Cathy Fritzges the finance manager went above and beyond to help me.

Isner73

Feb 20, 2012

The overall experience at the dealership was a great experience. The staff was friendly and was not pushy at all. I don't like pressure sales tactics and these guys did not pressure us at all. They gave us time to make the decision on whether or not we wanted to purchase. I will recommend them to all my friends!

mwolenski

Feb 16, 2012

Mr. Lilly was direct and to the point. I explained to him what I was looking for and how I planned on discussing the transaction. He was prompt to get me the best number he could as far as price and I appreciate his professionalism and willingness to deal via email (as I am quite busy throughout the day).I will definately recommend friends and clients looking for vehicles to deal directly with D.J. Lilly.Sincerely,Matt Wolenski

jlheflin

Feb 15, 2012

My husband and i have purchased numerous cars over the last 15 years and this was one of the best experiences yet! Daniel Charles our sales person was a joy to work with. The whole enviroment of the dealership was great! David the sales manager was also a pleasure to work with as well as Kathy in financing. We would reccommend your dealership to family and friends and hope that this will be a lasting auto relationship! thank you for such a great experience it was a pleasure doing business with you!

snlaing

Feb 11, 2012

My husband and I just went to look for a vehicle not expecting to buy. We stopped at Tri-State Nissan and test drove a vehicle and the people and the service was just wonderful. Best experience ever purchasing a vehicle. Rusty was our sales professional and would recommend him to anybody. Will definitely be purchasing future vehicles at Tri-State Nissan. Thanks.

etschenck

Feb 8, 2012

Daniel Charles was the best car salesman we have ever had (and that is going back 33 years and many car purchases). He was low-key, very knowledgeable and ethical. After we bought the car and some issues arose - he was genuinely concerned about the problems and worked at lightening speed to get them resolved to our advantage. We have never ever considered going back to a particular salesman for our next purchase -- we most definitely will return to Daniel. We recommend him highly!!!

JOANNALOATES

Feb 7, 2012

James Watkins assisted my husband and I with our purchase of a 2012 Nissan Versa. He was extremely patient and genuinely interested in pursuing my interests versus pushing his own agenda. He answered all of my questions and made the car buying experience a very positive one for my husband and I. Jeremy in Finance did as well. I had purchased other vehicles and found the experience very uncomfortable. You have a customer for life! I rest in knowing the scheduled service plan, the additional insurance coverage we purchased at a reasonable rate, the warranties made available, and the Tires For Life program, have placed our family in the best position for vehicle maintenance and safety. Your dealership's focus on customer service, fair pricing, and quality vehicles are what we were looking for, it's amazing how other dealerships market that service, but fail to deliver. I will be back for future purchases! Thank you! Please give my regards to those gentleman I mentioned, you should know they took good care of your customers and represented your business well! Respectfully Submitted,Joanna L. Oates and Stephen Oates

Jimsignore

Feb 6, 2012

Steve Palmer is an excellent salesman. He was understanding, he listened and a great person to talk to. He gave me a tour of the dealership, allowed me to drive my new truck on an excellent test drive and he didn't talk my ears off. Unlike other dealerships, he showed me what I was entitled do as a new buyer and what I will expect in the future. The manager Mike,.... well, that's Mike. LOL, Mike was great. He understood me, he worked with me and he got the most for my trade in. I am very happy with the service I got, I will continue to do business with Steve, Mike and Tri-State Nissan. I have a 15 year old son and I know I will return to look for a new or used car for him one year from now, if not sooner.Thanks guys, see you again soon!Sincerely,Jim Signore

Erica0984

Feb 5, 2012

We went in orginaly going to purchase only one vechile, and actually purchased two! We didn't feel like our salesmen, Steve, was just "trying to make a sale". He cared about our needs and wants and gave us all the information needed to make an informed decission on our vehicle purchase. The finance guys, Dave and Jeremy, pulled every string in the book to make the finances work so we could drive away in the vehicles we needed. They cared about putting us in a car that we loved, dispite of our tricky circumstances. This is the second time purchasings from Tri-State and I will never look to another dealership! You have kept a customer for life! Thanks to everyone there for making it happen!

debbielynn

Feb 4, 2012

I have given this rating because DJ was VERY helpful both before and after the sale. He was extremely friendly, and helped us not get in over our head, regarding payments. This is our second Nissan purchased from this dealership, and we will continue to do business with them in the future. We have also had great dealings with the service dept. in the past, which says a lot! Love the Free Tires For Life Program, providing one less headache!

Ellis77

Feb 4, 2012

I came into the dealership today thinking I was just going to test drive the Titan Pro 4x. Rusty offered me a deal I couldn't refuse. I will recommend this guy to anyone looking to buy a new vehicle. Or in my case a certified pre owned... Thank Rusty!

ninamklady

Feb 2, 2012

My husband and I said we were going to just LOOK at cars not buying until maybe April or May. We were greeted by Steven Palmer with a hand shake. When we told Steven that we were just looking he never changed the way he first greeted us , some sells people turn there nose up at you and are ready to move on to the next customer NOT Steven! Very nice gentle man and showed us some Altima's and the next thing I knew we were in the office and was offered great rebates and the payments that we decided was affordable for us. Thanks Steven for making us feel comfortable at Tri-State! Sincerely, Nina

jamie root

Feb 1, 2012

I was having problems with my current car and was thinking about getting a brand new car. On my way home from work one morning I heard an ad for Tri State Nissan. When I got home I looked them up on the internet. I called the number on the site and was directed to DJ Lilly. From the first conversation we had on the phone to the moment we met in person he was very professional and also very nice. When I arrived at the dealership I was greeted at the door and was taken straight to DJ's office where I was introduced to Mr. Lilly. We began to talk about what I was interested in and what price range I was thinking of. He got some of my personal info and got to work. He found the car that first came to mind and went out to the lot and brought it out for me to see. It was exactly what I had in mind, and the price could not have been beat. He showed me all the bells and whistles, and I was sold. We then went to the financial department and discussed payment options and package deals. The car I wanted was now mine! Everyone involved was very professional and also very friendly. My next vehicles will surely come from Trial State Nissan!Sincerely,Jamie Root

Freep

Jan 31, 2012

We have purchased three different cars over the years at Tri State. Every single experience has been fantastic. The sales staff offered no pressure and worked with us to find the exact car for our needs. The experience is about as pleasant as car buying can be. The staff from sales all the way through to finance is friendly and knowledgeable. On the service side, the advisors don't try to over-sell you with unnecessary work. The Express service for routine oil changes is about as efficient as I've ever seen a dealership service program and the tire replacement program for dealer-bought vehicles is great as well.We've bought a number of cars over the years and I have to say Tri State may be the best of all of them. It's rare to find a dealership that is this good. We'll keep returning as long as this continues to be the case.

mdraperva

Jan 29, 2012

Overall experience was good. The pricing was a little high and trade in value was not what I had hoped for. But still purchased a vehicle.

dgfoulds

Jan 23, 2012

We were looking for an electric vehicle. An individual, name unknown, overheard us talking and recomemmded Tri State, he was a previous customer and thought highly of the dealership. We found the sales personnel friendly, courteous, knowledgeable and extremely helpful. We purhased a new Nissan Leaf two days later--and are very pleased.

Douglas E Russell

Jan 21, 2012

I recently purchased a 2012 Altima 2.5 coupe from Tri State Nissan. My FIRST NEW CAR. Daniel Charles was the Sales Associate. He was very knowledgeable, friendly and very concerned in helping me make decisions about the many options available on new cars. After showing me several models and taking a "test ride" in a selected one, it now sits in my driveway awaiting many more "test" drives. A wonderful experience in buying a new car. Thank you ,Daniel. and all the staff at TSN. Highly recommended.

TiffHall

Jan 20, 2012

Hello,My husband and I recently purchased a Nissan Maxima from your dealership. Daniel was our Sales Representative. He was very friendly and helpful. He expressed that he would like to have us as a customer for life. If we decide to purchase another Nissan in the future, we will contact Daniel. The Hall Family

amwinkler

Jan 16, 2012

DJ Lilly is a very personable sales consultant. He was extremely helpful, kind and very patient with us through the process of buying our new car. I will be sure to recommend him to anyone interested in buying a Nissan.

anicholeslonaker

Jan 10, 2012

My whole experience with this dealership was excellent. I highly recommend everyone that helped me purchase my new vehicle! I would like to thank everyone for being so nice and helpful!

d_kaufman

Jan 9, 2012

No complaints. The sales representative was attentive to the things I asked about and went and got the information. The price on the vehicle I was purchasing was okay. I ahte haggling over prices so I am pretty much at the dealership's mercy, but did not feel like I was taken advantage of (not actually sure what that feels like...). All questions and concerns were anticipated or answered by the sales rep and the finance guy, Jeremy. Follow-up questions a couple of days later were also addressed in a timely manner with the sales rep returning my call and providing quick and useful answers. The only downside to the experience was that it took a while to get through the paperwork. I suppose I could have speeded that up if I had gotten pre-approval on the loan, but then I am not sure that I'd have gotten the rat you got for me. So, it worked out.Thanks,

jaehaks

Jan 5, 2012

I stop by checking used car prices. And I met Steven Palmer who is a very friendly sales person. It was very cold weather but he showed us 4 or 5 cars and explained very well. Also he helped me easy to finalized the del.

sarabalara

Jan 5, 2012

I had a wonderful experience with Tri-State Nissan. Rusty was great, he was super friendly and knowledgeable. Tri-State was able to find the exact model and color combination that I wanted. The only issue that I had was the price. There wasn't really any negotiations, which is ok, but I was expecting to be able to negotiate.

getagrip

Jan 3, 2012

THey worked hard to get me and my girlfriend a good deal. Very friendly dealership and trustworthy. Definately recommend this dealership to friends and family.

melrito

Jan 3, 2012

D.J. and Dave were great, they answered all my questions and made my car buying experience very pleasant. I would definitely recommend them and go back to them again.

shamis151

Jan 3, 2012

I was very impressed with the efficiency of the sales process, the candor of the answers to all my questions and the level of negotiation with regards to my trade-in and my warranty.

lawfar2003

Jan 2, 2012

Brain and the sales management team were very easy to work with. They were able to achieve my goals easily and quickly. I love the Juke. It is everything I thought it would be.

lwpalmer40

Dec 31, 2011

Very Friendly people easy to deal with they make you feel like you belong their. I would recommend them to all my friends and family members.

AMBowen

Dec 29, 2011

Friendly service and responsive to my questions and concerns. I am not sure that I received the best price because the car is now a year old, but I do believe that it was a fair price. The price increased by $500.00 from what I was intitally offered via email. The salesman and business manager were both very helpful and explained all aspects of the sale clearly.

Bigdan1

Dec 23, 2011

It was the best car buying experience that I have had in years.The dealer went out of his way to get me the best deal possible.

joyceregina

Dec 22, 2011

I came in to inquire about trading my car for a new 2012 vehichle. I was greetedinstantly by James Watkins and we got down to the business of discussing mytrade in. He showed me what I was looking for and we proceeded to complete theprocess. I was finished with the whole process in a short amount of time. Allthe other people that helped me were very considerate of my needs and wants. The whole process was the best experience I've ever had in buying a new car.

mjb4me

Dec 21, 2011

Rusty Moorhouse (sales) and Cathy Fritzges (finance) were great! Both were very efficient and could not have been more friendly. I am very pleased with the service I received from both of them and definitely recommend them to anyone else interested in purchasing a vehicle.

nujoize

Dec 20, 2011

Rusty met us at the door and listened to us as we described what we wanted in a car. Based on this information, he recommended a car for us. It was different than what we thought at first, but it was the right car for us. He went out of his way to locate the car for us and get us the best car for the money. Not only was he very helpful, but he was very pleasant to work with and listened to us for our needs.

harrington62

Dec 16, 2011

This dealership and its customer reps were the best I have ever encountered in the more than 43 years I have owned vehicles. From the Salesman to the Finance man and the Service reps all were more than helpful and knowledgeable during my visit. For the first time in dealing with dealerships I did not feel that I was given the "run around" at any phase of my visit. The Versa sold to me was exactly what I wanted and not a "second choice" which many dealerships try to pass off. I highly recommend this dealership.

ErinMabry

Dec 14, 2011

I had a great experience over the weekend buying a car. Brian Nieves was a great help at finding the perfect fit for me. I didn't feel pressured AT ALL like you do at most dealerships. They are honest and really explain the process well which is comforting especially to a first time buyer. I will be making all my future purchases with them and would recommend them to anyone!

NadineMcCoy

Dec 14, 2011

This is the second vehicle I have purchased from them. The Salesman are very easy and pleasant to work with and do not pressure you into buying a vehicle unless you are comfortable with the deal. The service department has always been great to deal with and very pleasant as well. Would recommend this dealership to anyone looking for a friendly, highly knowledgeable staff.

Pat Ellis

Dec 14, 2011

Our salesman was Steve Palmer. He was extremely helpful and very friendly. Every effort was made to get us the specific car we wanted for the price we wanted. The effort that was made to obtain the right color for us was impressive. He even showed how everything works after the car was delivered. In fact, he even called us the next day to see if we need any help with anything. Jeremy Ross was also very efficient and friendly. He finalized the paperwork and explained everything we need to know. This is the second car we have bought at your dealership, and it has been a pleasant experience each time. The personnel and service are excellent. We would refer any of our friends to you dealership.

crystalfletcher

Dec 12, 2011

Came to tri state because of excellent service my husband had received. Dj Lilly was super helpful when helping me find a car that best suits my needs and my finances. Dj communicated through out the whole process and when I thought it was hopeless, Dj called me three days later to let me know he and Dave had continued to work and had found my something I could afford. I had given up and now I have a brand new altima. I have definetly become a customer for life.

frostyrose

Dec 7, 2011

We had excellent service from a very knowledgable sales man. He informed us of every option with the sale and showed us everything about the Rogue that we would need to know.

talewis

Nov 27, 2011

I brought my Titan in for service, and I needed tires. Rodney was wonderful to work with, and with his expertise and knowlege. Rodney made a phone call; to the Warranty Department, and they supported his decision and reccommndation for the tires. He got me four new tires that I wanted, and because they were a bit more than the "freebies", I was willing to pay the extra. He went out of his way to accomodate my requests as well as my needs.Francis Zoldak

Mary C. Spinks

Nov 21, 2011

James was very helpful and assisted us in every way he could. He was not pushy as some salesmen we have met. David worked with us to get us in the price range we needed to be in. Cathy was very nice & friendly in the finace department. All in all we were very pleased with the service that we received from Tri-Stte Nissan. We would highly recommend anyone to go there . The office atmosphere was comfortable and laid back. A very good experience for us.

rmc72

Nov 21, 2011

This is our 2nd purchase at Tri-State Nissan and it is the BEST dealership around. The staff is knowledgeable, courteous and attentive. I would recommend everyone purchase their vehicles there. The staff makes you feel like part of a family. Brian Nieves was awesome to work with and I will be sure to send everyone I know that is looking to buy a car to him. I couldn't ask for better service! Even the service department is awesome! Like I said "THE BEST DEALERSHIP IN THE TRI-STATE AREA!"

richardtrently

Nov 15, 2011

My experience with Tri State has been one of complete satisfaction with all aspects of the car buying process. Besides getting a great deal; all the people there are superbly trained in their jobs and making the customer experience a great one, best of the best. I am so glad I bought a Nissan there to be part of this; all the other dealerships in Winchester left me cold comparatively, you now like they really don't care if you are there or not there. I am 64 and I have many years of car buying experiences and this one is the best and I am looking forward my future with Tri State.

thott

Nov 14, 2011

This was our second purchase and even more fun than our first. DJ and David did a great job making it fun and getting us through the process as quickly as possible. I love Tristate Nissan and recommend DJ to anyone looking for a good deal and a fun car buying experience.

nancylholmstrom

Nov 12, 2011

Daniel was wonderful, worked with us and explained the car and it's functions extremely well...we were in the dealership from 10:00am till 2:30pm, banks were slow it being a Friday...Daniel"Choo-Choo" Nelson and Kathy "Boo" Fritzges both knew I had to be to work by 3;00pm and did their best to get everything ready, car detailed and financials ready to sign. Daniel also kept us re-filled on coffee...it was a wonderful experience, the best I have had buying a new car. My sister has worked for Nissan for 22 years as their Quality Control Officer for parts in Michigan, a little bit of her goes into each and every car...now I understand what she means when she says they are all like a big family...that is how we were treated, like family. Thanks to all.

kkulik

Nov 9, 2011

Tri-state Nissan is an awesome dealership they took care of all my needs and put me in the car that I wanted for the price that I wanted. Very easy to work with the salesman I worked with was DJ Lilly was one of the nicest people I have ever dealt with. He went well out of his way to get me the price I wanted on my trade and the price I wanted on the car. The finance manager Cathy Fritzges also was a pleasure to deal with got me a great rate on the car and kept my payment where I wanted it. All the extra incentives and deals that come along with the car are also great tires for life is one of the best things ever. I am now a Tri-State Nissan Customer for life. Thank You!

gatkisson

Nov 8, 2011

From the time we pulled on to the lot to leaving with our new car, the experience was great. Steve (Palmer) met us on the lot with a smile and hand shake and answered all our questions. After our test drive with him we sat down to do our pre-qualify with David (Vincent) quite a character I may add, great attitude :) and then our paper work where everything went like clock work. Jeremy did our financing and was great too. What I liked was when we told them we travel 203 miles a day and get up very early, they were more the willing to get us on our way, Thank-you for a great service and attitude in doing your jobs. One happy customer.Sincerely,David and Gina Atkisson

Lazenby

Nov 8, 2011

From the moment we stepped out of our car and Dave said "There are my people let me show you a car!" to Cathy's attention to detail and her commitment to staying past closing time we knew this was a dealership we wanted to work with! Everyone we dealt with was friendly, professional and honest! We absolutely love our new Nissan Maxima!

weluveli

Nov 8, 2011

We bought a used vehicle, service was satisfactory and the staff friendly. We had to wait a while to get into financing but otherwise fine.

C. Totten

Nov 2, 2011

I have purchased cars from Tri-State Nissan since 1998. Each time I have found the sales staff and service department to be courteous and friendly. They make buying a car a pleasurable experience. DJ was great. We did most of the work over the phone, in order to save me time. I also extend thanks to David Vincent and Daniel Nelson. What a fantastic team!

serenam82

Nov 2, 2011

I was very pleased with my expierence at Tri State Nissan. Brian Nieves was absolutely fantastic, we did a lot of our negotiating through email which was great for my lifestyle, he was very prompt with responces even after hours. Cathy the Finance Manager made the process very easy, quick, and comfortable and worked very hard to get a great rate. Dave the Manager was always availalbe when we needed him. We love our new car and will deffinatley be returning in the future when we are ready to buy our new Nissan Titan.

sfisher1

Nov 2, 2011

We had a very good experience with Tri-State Nissan! Everyone was extremely friendly and listened to our request of what type of vehicle we were looking for. We were able to trade in our current vehicle and finace the difference with the payoff and the new new vehicle. I would highly recommend them to family or friends

cornweld

Oct 31, 2011

From the moment I walked into this dealership I felt comfortable. Mr. Nieves worked hard to see that I was satisfied. Everyone at Tri State did a great job. I now have a great car at a price I can afford. Thanks Tri State!!! Deborah Cornwell

frostyrose

Oct 27, 2011

I was very happy with Daniel as my salesperson. He gave me exact answers to my questions and was a delightful person to talk to. He knew the cars very well and I felt very confident in his knowledge of the vehicles. Thanks, Daniel

jezzerka34

Oct 26, 2011

This dealership was very friendly and very helpful. Rusty Moorhouse made the whole experience a fun and relaxed process. The staff was all very polite and congratulated us on our new purchase. I would recommend this dealership to anyone :)

kim stinedurf

Oct 25, 2011

rusty was very friendly and down to earth.he answered all of our questions,took us for a test drive in the rogue and bent over backwards to help us get the deal we wanted.my husband and i were very satisfied at tri-state nissan!

urspecl

Oct 24, 2011

I had researched for a vehicle online. The Nissan Versa looked like a car that I might be interested in valuewise. I submitted a request, and Brian Nieves sent me an internet coupon for the 2012 Sedan and the 2011 Hatchback within a short time. I became very interested with the exceptional price he quoted, and after checking at other dealerships for new and used cars, Tri-State was the place to go. Daniel Nelson went on a test drive with us, and was very informative about the vehicle. Everyone at Tri-State was friendly and helpful,and I will enjoy dealing with them for many years. I love my new Nissan Versa Hatchback!

ashley hicks

Oct 19, 2011

We had a wonderful experience with this dealership. We came in planning to purchase a nissian. From a differant dealer but were so impressed with the selecattion of vehicles and the outstanding customer service we knew tristate nissian ws were we would purchase from. Rusty was very personal and worked hard to get us the deal we needed. We highly reccomend them to anyone lloking for a good deal, great protection packages (free tires for life), and outstanding customer service.

wonderfulshana

Oct 19, 2011

We started out with Brian, but he was sick so we then went with D.J. and found him to be extremely helpful and friendly. We didn't even mind having him along for the test drive since he was funny and upbeat. We did not feel pressured to buy and left with a car that we are very happy with. The closing for the car was the fastest and least "painfull" with have ever had. I highly recommend both Tri State and our salesman D.J. and can't wait to return for our next car purchase.

kc9144

Oct 18, 2011

rusty moorehouse was great at helping us find a car, we needed a 4 wheel , he showed us about 4 or 5.we loved the nissan rogue its a great car. he did a great job. thanks rusty for your help

joshriggs

Oct 17, 2011

D.j. made the process fast and painless. I was able to gather all of the information I needed before I even walked through the door. D.j. and the Tri-State staff were very knowledgeable and great to work with. I would highly recommend them to anyone looking to purchase a new vehicle!

msmolsky

Oct 17, 2011

A very easy and enjoyable car purchasing experience. Both Rusty Moorhouse (salesman) and Jeremy Ross (business manager) made us feel at home throughout the purchase. We were treated well from the moment we stepped onto the property. I'll recommend the Tri-State team to all my friends.

karensutphin

Oct 16, 2011

We started out looking at used vehicles and DJ said that he could put us in a new one for the same amount of money. We drove the truck and they quoted us a price. Tri State was the first stop of the day and we needed to see what else was available. So we left and went to several other dealerships but wound back up at Tri State Nissan. They were not pushy or pressure us in any way. Overall it was a good experience with the dealership because we have not bought a new vehicle in over 20 years. We will definitely recommend them to others and may go back ourselves.

jemeansjr

Oct 14, 2011

I was pleased with the service and attention provided by Steve Palmer. We went to three other dealerships, including the one we had previously bought a new Nissan from in 2010, and Tristate was the only one that had the particular model we were looking for. The price was OK but when only one dealer within an hour of your home has the right car, your bargaining leverage is limited. I'd probably buy another car from them.

pforno

Oct 10, 2011

Steven was friendly, professional and wasy to deal with. He made the car buying experience enjoyable. He also made us feel at home and comfortable throughout the entire process.

sarabethwv

Oct 10, 2011

What a great car buying experience we had at TriState Nissan! We spent the day with DJ Lilly and he made us feel like we were his top priority. I have to admit I was probably a pain because I had lots of questions and wanted to test drive a couple different models but DJ was patient and worked with us until we were happy and comfortable and driving off the lot in a new Sentra!! I'm loving it and I would definitely recommend this dealership and especially DJ to all our friends!! Thanks!!

jamesb21

Oct 9, 2011

I had car shopped at many, many dealerships. I had been jerked around and so many dealerships were so very hard to work with. Tri State Nissan was amazing though. Daniel Nelson was an amazing salesman. He was friendly and he worked to get me the best deal possible. The finance guy (whos name I sadly dont recall right now) was an absolute treat to work with, as generally at every other dealership the finance guys were the worst to deal with. He gave me the best deal possible and was very easy to negotiate with. Overall I am so very happy I went to this dealership and when I go to buy another car, I'm going there first. I had never even considered Nissan before, and now they may just have a customer for life.

kellylee

Oct 8, 2011

I usually associate trading vehicles with pulling teeth. Boy, was I wrong. This was the most pleasant experience that I have ever had when it comes to buying an automobile. I had been looking for a few days. All the other dealerships(Toyota in four different cities)immediately said no but then would call or email the next day trying to negotiate a new price. At Tri-State we were able to achieve a fair deal the same day. Actually, they took my first offer. My salesperson was DJ Lilly (the big guy). He was extremely thorough, knowledgeable, patient and very witty. He made me feel like he didn't have anything else to do that day but spend it with me. Jeremy Ross was very forthright when going over all the extra options that I could purchase for my Rogue. I did not feel pressured at all. I will definitely buy from this dealership again just because of these two men.

afurcho

Oct 3, 2011

Everyone was very friendly and easy to talk to. I went in specifically to test drive a Juke, but there was not one on the lot. They took my name and number and offered to call me as soon as one arrived. A few days later I test drove one, but it wasn't the model I was looking for. There was an SL on the lot but it was already sold. However, Russell was able to let me sit in it and he went through all the features of the SL with me in detail. He spent about 2 hours of his day showing me everything even though he knew that I was not going to be able to purchase right away. I was extremely pleased that he took the time to do that for me. About a month later, I came back to the dealership to order a Juke. The process was easy and luckily one came in the next day. Russell called me to let me know, even though it wasn't the color I had wanted originally. I ended up liking this one and went on to purchase the same day. They were able to work with me on my tricky payment plan and a friendly haggle took place over my trade in. They reviewed everything in detail and the car was immaculate when all was said and done. All in all I was very pleased with how friendly the service was and the willingness of the sales mgr to work with me. It was a pleasant experience and I would do it again.

jmyers39

Oct 3, 2011

We were helping Grandson make his first auto purchase. Entire staff extremely helpful,patient and courteous. Made the experience a pleasant one and would definitely deal with them again. They all seemed to be well trained ad knowledgable in their field. EXCELLENT SERVICE. We hope their service department is the same.

mrbmuff

Oct 1, 2011

Mr. Moorhouse approached us in the lot as we were looking at new vehicles. As we looked at various vehicles he explained features of each of them. After we decidedwhich vehicle we wanted to test drive, he prepared it for test drive. As we test drove the vechile, he explained all features of the vehicle. After the test drive we went to his office and he ask us what we were looking for as far as payments. Afterexplaining what we wanted he started working with the numbers. We did not like the numbers he came up with so he ask if we wanted to pay the taxes, title, license, or a trade-in. After discussing and working with numbers he took all infomation to his finance officer again. After the second time we told him if he could reached the numbers we requested we would take the vehicle right now. He returned to his finance officer and came back afew minutes later and said, "I will have the car taken to service center for prep." Mr. Moorhouse was very professional and polite during our complete visit and worked very hard to satisfy our needs.

bobhobva

Sep 29, 2011

I was just about to buy a new Nissan in Chantilly, Va. when a friend told me I should talk to Rusty Moorehouse at the Nissan dealer in Winchester, Va. I went out to Tri State Nissan and bought a 2012 Sentra, got a better price then the 2011 I almost purchased in Chantilly, got a better interest rate, and 12 months less. I have to say I like the way they sell at Tri State, Rusty Mooorhouse was very professional and really worked hard for me to get the deal I wanted. Jeremy Ross the Business Manager was great to deal with also...no pressure, he was very thorough about my financing and what the dealership had to offer, so I could make the best decisions! I drove off feeling like I finally got a great deal from a dealership. I would buy from them again and recommend Rusty and the dealership to all my friends.

sacketlm

Sep 29, 2011

I found a 2008 Nissan Frontier through autotrader.com and contacted the dealer as soon as possible. Because I lived an hour away, I asked about a trade-in, sight unseen. They gave me a round number just to get me in the door. It was a very fair number and I don't feel like I was taken through any loops, hassled, haggled, or disrespected at all. Brian was very curteous over the phone and through email. When I finally got the chance to meet up and test drive the vehicle and get my trade inspected, everything was very smooth and comfortable. The vehicle had a few grass clippings from a recent mow and the truck bed had some cobwebs just from the previous owners use. Brian would not let me leave with a dirty truck. He sent it over to get it cleaned up and even helped me out with getting some utilitrack tie downs. The other managers that I worked with were very helpful and got me in and out quickly. I would definitely recommend going to buy a vehicle from this dealership.

pweaver

Sep 28, 2011

This is our second time we have purchased a car from Tri State Nissan. Our daughter purchased her first new car from Rusty and I was with her during her purchase. I was very pleased with the service she received so we decided to return again to purchase a car. Our over all experience was very pleasant. The staff is very friendly.

dennis kordyak

Sep 24, 2011

Brian Nieves provided a prompt response to our request for an internet price on the Nissan Murano. We considered Honda and Mazda also. However after driving the Murano, getting a fair sales, and an good trade in price with no back and forth like some dealers, we purchased. If the dependability and service dept. meets similar expectations, we will purchase another Nissan.

deniseshvr

Sep 21, 2011

We really enjoyed working with everyone there. This is the first dealership that was there to help not just to make a sale. DJ Lilly was awesome, he goes above and beyond. We will definately recommend this dealership.

christinemhart

Sep 20, 2011

Dj is a fantastic, knowledgable salesperson. He really seems to take an interest in his customer's needs. He listened patiently to what I was looking for, and allowed me to test drive literally 5 vehiclies before I committed to one. He was a pleasure to work with, and we will be seeking him out for our next vehicle purchase.Jeremy sold us the Nissan we traded in, and got to work with him for the financing. As always, he was a pleasure to work with. He was knowledgable, and what few questions he wasn't able to answer immediately, he got back to us with answers as soon as he had them. I like tristate nissan. 3 people in our family (including my husband and I) have bought 5 vehicles since June of 2008. we will continue to refer people to tristate, specifically to DJ in sales and Jeremy in finance.

gscla;yinglow

Sep 19, 2011

grear experience , leadership , belief in who you work for and who you work with reflets in ones attitude. you got my vote. the name on the building means nothings unless you have the right people in it. thank you for everthing

fry

Sep 18, 2011

Great service. Thought I was buying a SL model, if I knew it was an S I would of negotiated the price a little more. Still I feel I got a good deal. Once they've put a few new tires on then Ill know I got a great deal. can't add that into the rating yet. A good all around experience so far ! And I'm really enjoying the Murano.

videlovs

Sep 18, 2011

Super great service from walk-in to walk-out with my new car within 2hours,Great price with great service and frendly people.would recomend that dealer to my family and friendsA +++++

Egnew

Sep 14, 2011

I have had the best experience byuing my vehicle through tri- state Nissan deallership. My sales consultant, Russell, did a wonderful job helping me to make the best choice. I will definitely recommend this dealership to others. Thank you.

talewis

Sep 12, 2011

This is the 6th Nissan our family has bought since 2004. Brian has always been the salesperson, and he is great to work with. He was busy this morning when I came in, and rather than keep me waiting, David stepped in and took over with the sale. This was my second Altima, and I knew exactly what I wanted. David found it on the lot, and within 2 hours I had my car. Great financing. We have never had a bad experience with Brian, and this is why we keep coming back. The new finance manger, Cathy Fritzgers was friendly and knowledgeable. Dealing with Tri-State is always a pleasant experience. This is a dealership that I know I can trust.

bwilliams1027

Sep 9, 2011

I brought my car in for an oil change and also to get it checked out due to a noise that it was making. Matt explained what he thought the noise was attributed to but also had me take a drive with one of the service staff to make sure that we were hearing the same noise. All staff that I dealt with were friendly and accommodating. I will definitely return here for all of my service needs.

tigarr

Sep 9, 2011

I went to tri-state a few days ago to try to trade a nissan altima for 2 new nissans. I thought this was going to be an impossible task but somehow they always manage to do the impossible. I started buying nissans about 3 years ago & i wont buy anything else now nor will i go anywhere else to buy them. The guys there are great, they always work with you til they can get the deal done. DJ, Dave & Jeremy are awesome to work with.

JTingle

Sep 8, 2011

I have had all of my service work done on my Nissan Frontier at Tri-State. Although my wife's vehicle is a Honda, she has been converted over to the service department at Tri-State. The staff is always very personable, friendly and professional. We deal mostly with Matt Keenan. He was very instrumental in winning my wife over to the service department. Because of the wonderful service, our next vehicle will probably be a Nissan. Keep up the great work.

joseph6761

Sep 7, 2011

My wife and I were looking for a vehicle that got better gas mileage than the Chevy Impala we owned. We received a trade offer on our Impala and were able to pick out a Nissan Altima we liked. We received a deal and I went shopping around with other Nissan dealerships. The offer Tri-State gave us was 25,666 with trading the Impala in. I went to Browns Nissan in Sterling, Va and they gave me an offer of 24,000 OTD. I didn't like how Browns Nissan was treating me. They were really pushy and tried to pressure me into buying a Altima after I explained to them I was going to shop around for the best price. I went back to Tri-State because they treated me much better. Steve Palmer was my sales person and he was great from start to finish. Dave Vincent was also involved in helping reach a reasonable price. I am however a little disappointed what happened when we were reaching a finally deal on the vehicle we wanted. I explained to Dave that I could get the same vehicle from Brown's for 24,000. After some time of trying to work a deal Dave came back and offered us a deal of 24073.83 OTD. The deal include all the rebates that were being offered and I received an okay price for my Impala. Prior to agreeing on the deal with Dave we had explained to him that we wanted to take advantage of the special financing Nissan was offering which was 1.9% for 72 months. We agreed on the deal. When he typed the paperwork up the sale price of the vehicle was 25073.83 which was 1000.00 more than we agreed on. Dave explained to me that since we wanted to finance threw Nissan we would be lossing a 1000.00 rebate. Dave knew from the start how much we wanted to pay and how we wanted to finance, so he knew we would loose the rebate which would put 1000.00 more in their pocket. At this point we had spent a good amount of time working a deal so we went ahead and accepted the deal. The only reason I accepted the deal was because this dealership was really good except for the final price. I am disappointed that Dave knew we would loose the 1000.00 rebate which put us 1000.00 more than we could have got the vehicle at another dealership. The closing process was a littled long. All in All I was pleased and would recommend this dealership but I will make sure that who ever I recommend this dealership to they are aware of there sneaky sales tactics.

bethsoul

Sep 5, 2011

We visited Tri-State Nissan at the beginning of our car search and ended up not having to go anywhere else. James and David helped us find the perfect car to match our budget and our needs. They weren't pushy or overbearing. James was very knowledgeable and made us feel comfortable. David was funny and we enjoyed the bargaining process as it was all very above board and straightforward. We left feeling very happy and would definitely go here again for our future car purchases. Highly recommended!

reeves10

Sep 2, 2011

We visited Tri-State to test drive the Murano after our vehicle had been totaled in an accident. We were also looking at the Toyota Venza. The staff at Tri-State was very helpful and knowledgeable about their vehicles, obviously proud of the vehicles that they sell. After our test drive we were still considering the Venza, however, the dealership in town did not have a new one that we could test drive and we didn't want to, nor did we have the time, to drive an hour to do that. If our overall experience hadn't been so positive at Tri-State, we would have taken the time to pursue the other vehicle experience. David had great follow-up with me, as did Daniel with my husband. so far our experience has been a thumbs-up. We're looking forward to experiencing the other side of the customer service as Nissan owners and dealing with the dealership's service department.

adamsjunkmail

Sep 1, 2011

I went to six dealerships on the hunt for a work car looking for great gas milage, good safety scores but of course price price price was my biggest concern. I was hitting the end of the month which I felt would help, as well as the end of the year (Aug) so I thought perhaps a 2011 would be ready to leave the lot. I narrowed my choices down to 2 and went back to both dealerships to crunch the numbers. The lowest price with great safety record and fantastic gas milage but no bells and whistles (even had hand crank windows!) which was OK with me was my first stop, they essentially told me that sticker price was as low as they go. They said these things are flying off the lot and they didn't need to deal. This was a minicar. It is against everything in me to pay sticker price, although they were giving me a more than fair price for my trade in but used car prices are at an all time high so they weren't hurting themselves in my opinion. I told them I would go to the other dealership I had selected. They said I would be back. They were wrong. At TriState Nissan they slashed 3,000 off the sticker price and their midsize car was cheaper than the mini plus they matched the trade in from the other dealership - get that in writing! It was a 2011 but had all the bells and whistles (even stuff I am not sure what it is!) and being the last day of the month they were ready to move some inventory. I like they had A LOT of cars. The other dealership had 1-2 of each and that was it. They told me the car I saw one day would not be there the next. They were right - it was gone but I am glad it was. Very happy with my new car!

kfrontain

Aug 31, 2011

When we arrived at the dealership we were greeted by Steven Palmer right away. He was very helpful in showing us the used vehicles that were in the price range we were looking for. Throughout the process of buying the car he was always cheerful and accommodating. If I were to buy another car I would definitely ask for Steven in particular to help me find the right car.

dbruce1203

Aug 30, 2011

I had spent the better part of my day attempting to secure the purchase of a 2011 Nissan Sentra from Brown's Nissan in Fairfax for a price that I believed to be a reasonable offer. After approximately 3 hours of discussion, I walked away when my final offer was turned down. For a dealer that states, We will never lose a customer because of service, price or selection, I was disappointed to say the least. It was then I contacted Tri State (after a referral from a trusted friend) and had the pleasure of speaking with Brian Nieves. I told him up front what I was looking to accomplish, explained what I had already been through earlier in the day and asked him what he could do for me in the way of pricing. All of this was important to me because I live an hour away and didn't want to make the drive up if I was going to have to walk away again. His response...Let me see what we can do for you and I'll call you back shortly. Within 15 minutes, Brian returned my call, offered me a deal that was acceptable to me and within my budget! I hadn't purchased a new car since 1989 so this was an extraordinary experience for me. From the moment I arrived at Tri State, Brian made me feel welcome and thanked me for allowing Tri State to meet my car buying needs. From beginning to end, I cannot think of anything that wasn't covered for my new car service needs. I cannot thank Brian, Jeremy and Angel enough for making this car buying experience something that I will remember for a long time to come. Not only will I recommend Tri State to my friends and family, I'm sure I will be back sooner than you think. My college freshman will be in need of a vehicle sooner than later!Thank you again...for everything! I love my new car!Sincerely,Debbie Bruce

cburkhard

Aug 28, 2011

The whole purchase time thought Steve Palmer was complete, professional and friendly. There was not one thing that was not explained and handled. Thank you.

IN4Millers

Aug 28, 2011

Brian Nieves is the sales person we usually deal with. At the time of the purchase we found out that he was on vacation. Daniel Nelson was assisting Brian with his customers. Daniel was very pleasant to work with and he answered all of our questions. This is our fourth vehicle from Tri-State Nissan. We have leased two vehicled prior to this purchase and already owned one. The process was uncomplicated and my husband and I were treated very well. Thank you for everything.

eccentricrt17

Aug 24, 2011

From the very beginning they were attentive. They appraised our vehicle fast and offered us options when we couldnt afford a more expensive model (another dealership didnt do this at all). Negotiating was a good experience, didnt offer outside of our price range. they were very busy when we went so getting the paperwork done was time consuming, but they did there best to get us out quick. overall great experience, I will be a repeat buyer

marknlar

Aug 24, 2011

Overall good experience. I've purchased 5 new Kias because they always gave me the most for my money. Not this time, Tristate beat the Kia dealer's price and my new car is great. On my way to delivery, I called and asked if I could choose a different color car and they handled my request with more courtesy and professionalism than I ever could have expected.

bwasome

Aug 22, 2011

I was referred to Rusty by a friend of mine and I couldn't have been happier! This is actually the 2nd car I've purchased from this dealership and it won't be the last. Everyone is incredibly friendly and helpful, the environment is very accommodating (well air-conditioned, comfortable seats, and you are offered drinks), and no matter who you talk to you're in good hands.

laughlin.hannah

Aug 21, 2011

Matt in the service department is wonderful! I come mostly with my mother's Nissan Murano to get service and he always remembers my name, no matter the lapse in the time that he last saw me. Ryan Clowser drove me to and from my eye doctors appointment while the car was being serviced and we engaged in great conversation and he was very professional. Ryan is definetly a huge asset to the Tri-State team!

gulino

Aug 19, 2011

I went in there with A goal for what was good for me and they understood that and since they did they matched my Goal. It was a win win for all of us.

j.rose00

Aug 19, 2011

I inquired about a vehicle online. Brian responded back to my E-mail in a timely manner and immediately came back with a counter-offer to my offer and We set up a time for me to go look at the vehicle. When I got to the dealership I was greeted with smiles. Everyone was helpful in finding Brian for me. Before I looked at the car I had inquired about online Brian offered to show me the other used cars they had on hand. There was no pressure and He didn't want to push me into a vehicle I would regret and could not afford. He even gave me some advise on what car, in his opinion, would be right for me out of the ones I did like. He set me up for a test drive while he worked with another customer. I left the lot thinking, "wow. A salesman who isn't pushy.... I like it!" I had a bad experience before looking at Tri-State where I inquired about a car with another dealership and the salesman E-mailed me 5 times a day and harassed me with phone calls daily. I couldn't, and wouldn't take it. When I returned from my test drive many of the guys were very helpful in the remaining process. David ( my new-found Aria friend) was awesome along with the other staff. I not only bought a car but made great friends. Many of the guys helped move items over from my car and my military decals. I have NEVER been more satisfied with a car buying process. Tri-State has a great atmosphere. I am a customer for life.

Rickety cricket

Aug 15, 2011

Very laid back and comfortable atmosphere with friendly sales people that seem to genuinely care about their customers and follow up on sales. Compared to other dealerships, this was a positive experience that I will not forget.

rslbond

Aug 15, 2011

My wife and I were looking to replace our 2003 PT Cruiser, we had a family friend at another dealership that was keeping an eye open for a cheap, low mileage vehicle, that would seat our family of 4 comfortably. We thought we had decided on a few vehicles however, we were not able to find any after a month of exhaustive searches. Finally, we found one and drove to Safford Dodge in Warrenton, VA. The used car sales manager knew that we would be driving at least an hour and promised to save the vehicle for us to look at. When we got there we found out that he lied. On our way back, on a whim, we decided to stop at Tri-State Nissan. At first we were a little frustrated because our original salesman, Steve, had another customer and had to hand us off. Brian Nieves though, did a great job in picking up where Steve left off. By the time we left we had bought a Nissan Versa and are customers for life because of the treatment that we have received so far.

Babyimbettrthanu

Aug 12, 2011

We went to Hamilton Nissan first but weren't happy with the price or the service. We arrived at Tri-State Nissan at 7:15pm the other night and the guys stayed until we were taken care of and got what we wanted even though they had been there for 12 hours working. They were pleasant and a lot of fun to work with. They worked as much as they could to get the price that we were willing to pay. When I went to pick it up, they made sure everything was spotless and exactly as we wanted it. They explained everything in detail to make sure we understood how to use certain features of the car. Great place to do business!

jtveach

Aug 12, 2011

We have now purchased 3 vehicles from Tri-State Nissan over the last 4 years. Everytime we come in everyone is super friendly and helpful. Our sales consultant Claire, was amazing, she knows alot about each vehicle and works hard to get the best vehicle and price that you are looking for. She also was very patient with us while we were making our decisions. The sales manager David was also very helpful, and upbet. Our financial consultant Jeremy, was also helpful and easy going, when it came time to finalize the paperwork. We would recommend Tri-State Nissan to anyone and will be purchasing again soon!

millertime9711

Aug 12, 2011

I am the proud owner of a new Nissan Altima, thanks to the very friendly and professional staff at Tri State Nissan. I had been comparing several fuel efficient vehicles, including the Hyundai Sonata and Elantra models. I test drove a Sonata at another dealership, but couldn't get the deal I wanted from them. Mostly I missed the genial way that had been treated at Tri State Nissan when I purchased a vehicle from them in April. After establishing contact with Brian Nieves via email, I soon had a deal that I was very pleased with. Everyone involved in the process was very accommodating to my schedule, the transaction could not have been more pleasant. In the future, I will come to you guys first eliminating a wasted Saturday at the Hagerstown, MD Hyundai dealership...

ritenour

Aug 11, 2011

We were looking for a trade in on our Altima. We needed a car that would be easier to get in and out of. We chose the Versa. DJ was very helpful, explained the operation of the car, and made us feel very welcome. He is knowledgable and took time to explain everything. We also appreciate the personal service extended by Steve Ward...His staff certainly reflects Steve's appreciation of customers. Mr. Ross reflected the same consideration that was shown by DJ and Steve.Everyone made our experience a great one.

wwindsor

Aug 8, 2011

My Wife and I were out looking at new cars once we stopped at Tri-State Nissan and dealt with DJ Lilly (The Big Guy) trailing to another dealer was over. DJ is a great Sale Consultant that made our time and experience to Tri-State a joy, very comfortable and never pushy. He is a great person and always shows the can do altitude and Tri-State is lucky to have someone like The Big Guy on their staff serving the public. I will recommend Tri-State Nissan to everyone I know because of my positive experience and tell them to see The Big Guy DJ Lilly. Faithful New Customers,Kathy & Kenny WindsorGapland, MD

dlg8555

Aug 6, 2011

This was the best experience I have had with any car dealer. Brian was great as was everyone else. They treated me with courtesy and respect. There was a willingness to be open and honest and help me get exactly what I wanted!

tjgbag

Aug 4, 2011

All together a great experience in purchasing a new car. Everyone we came into contact with during the process of purchasing our new car was a true professional

Mosth8d1

Aug 1, 2011

Tri-state Nissan is awesome. I'm so happy with the car I bought and they will do everything they can to get you what you want. Not to mention they have the best trade in values around!

longerjl

Jul 31, 2011

DJ Lilly was an awesome salesman! He was very patient with us, never pressuring us to buy even though we visited hime several times before making a purchase. He knew all the answers to our questions and gave great info about each car, helping us make our ultimate decision. The actual sales process was also easy and efficient. DJ and the managers worked with us to get our payment where we wanted it and we are extremely happy with our second vehicle from Tristate Nissan.

robynrogers

Jul 30, 2011

We have purchased 5 vehicles from TriState. Four of them new and one used. We have always received great prices and payments that we are comfortable with.When we need service we are always greeted by name and treated like we are the most important customers. Rodney, the service manager, has always helped us with any concerns we have had with any of our vehicles, big or small. This is a place that still has the motto, "The customer is always right". In this ever changing world of customer service, they never let us down but increase our expectations of others because they are so good and kind.It is an excellent place to purchase a vehicle and have it serviced. We recommend TriState sales and service to all of our friends and family.You WILL be happy if you give them a try.

W G Waldrep

Jul 30, 2011

Matt promptly turned our issue into an accurate diagnosis and solution that we are very pleased with. Thank you Matt and Rodney! Thank you Tri-State! Thats one of the many reasons we have purchased 8 vehicles from Tri-State.

Gainey703

Jul 29, 2011

I tell everyone no matter what kind of vehicle brand you drive this is the place for service. Matt Keenen is my service contact and he is outstanding. Tri State from the top (Steve Ward) to the young man who will clean your car really understands customer service! The express-lube is fast and cost effective. Free wifi, nice waiting room, beverage center and friendly employees. If your vehicle is in for the day they will take you to work! You feel that you are the number one customer, they communicate clearly and explain what they are doing or recommending very well. I drive a Nissan Altima 2003 with over 312,000 miles and they have done my service all these miles. Not one time have I had to have work re-done. Matt understands that due to repair cost somethings have to wait and he is well versed on what should be repaired right away for safety reasons and what can wait. What more can I say give them a try and see for yourself.

jal64

Jul 28, 2011

Unusual situation, 3-4 gallons of water spilled into the cargo area of my Murano at 60 mph on the highway. By the time I could safely pull over and open up the hatch I noticed several warning lights on the panel, including the ABS system. After limping home and opening all the floor panels in the cargo area what water remained after draining out on the road was soaked up and a fan was set up to move air thru the vehicle overnight to facilitate drying. In the morning the warning lights still lit up when the engine was started. I called Matt and explained the situation. He offered to check the car out immediately and assured me it was safe to drive to the shop, which we did. During the drive in the warning lights went out on their own so it was not likely a reason would be found for the warnings aside from speculation that moisture had set off the associated sensors and they dropped off when drying completed. Matt had his mechanic make sure that all the water was gone and check the computers history and run diagnostics. All checked out normal and we were on our way, relieved that no damage had been done and the brakes were in normal working order. Thanks Matt for getting us into the shop quickly and ensuring complete service.

nyctyduchess

Jul 28, 2011

Matt Keenan has been my service advisor for 7 years now. He is so helpful, goes the extra mile and with a smile on his face. I love working with him! There have been many times where he just went above and beyond what he needed to do. I greatly appreciate how easy he makes it to get my car serviced.Bill Regan has been working on my car for over 6 years now. He is always so helpful (taking time to answer my questions, take a ride with me so that I can show him what the car is doing). I feel very confident that my car is the best condition because Billy has worked on it.

cbullock

Jul 27, 2011

Matt Keenan along with all of the freindly staff goes above and beyond to make each appointment an over the top experience. Thanks Mrs Bullock

hkellerjr

Jul 27, 2011

My experience in purchasing a new Nissan Sentra from Tri-State Nissan was great. The salesman, Russell Furneisen is exceptional. Russell did not hesitate in answering any question I had concerning the vehicle and the dealership. I especially liked Russell taking the time to sit and review the vehicle with me. . . where the gadets were located, and how the gadgets worked. His candor is very refreshing. Two things stand out: Russell is totally dedicated to Tri-State Nissan and possesses the highest degree of integrity. I will not hesitate to recommend Tri-State Nissan or Russell Furneisen to friends and co-workers.

amberbateman

Jul 26, 2011

Tri-State Nissan has always been a great place to shop for a new/used vahicle, but since D.J. Lilly has started working there it is even better! DJ and Tri-State always makes sure that they listen to what you want and where you need to be with a payment and then they tell you your options and help you met your wants. I will never shop anywhere else for a vehicle!

amendez

Jul 26, 2011

The dealership was great to work with. This is the third car we have bought from them and they have always been helpful. We will buy from them again.

Sallen3

Jul 26, 2011

I really enjoy each time I go to Nissan for service. They take me back and forth from work, get my car ready and are very frienly and professional. I would like to test drive the new merano convertible soon.

lanichris8

Jul 25, 2011

David & Brian both worked very hard to make us feel welcome. They understood our needs and came to a deal we could all work with. We are very pleased with our new car and the service we received.

pdhoyt

Jul 23, 2011

Excellent service. Great knowledge of the vehicle. Friendly. Clean. Explained everything in detail and tolerated dumb questions. Highly recommended. The day I was there was probably the hottest day of the year, yet my sales guy had no problem walking around with us showing my wife and I our options. Sweat was dripping from his head...and he kept smiling. Great guy, great dealership.

allanmmk

Jul 20, 2011

Great customer service and very friendly associates know me by name. They tried working hard to make sure I am satisfied. Great service. Thank you.

mkeefer

Jul 20, 2011

Brian was very helpful with all of my questions. The dealership was very patient with our needs as we have 2 small children and coordinating to get everyone to the dealership would have been a logistical nightmare.Everyone I worked with was very professional and I will recommend this dealership to anyone.

pete5172

Jul 20, 2011

Great Experience! Everyone was very helpful and I am very pleased with the car and service that I received Monday. Thank you to your team for all your help and getting me in a new car.

kcarter26

Jul 19, 2011

I was very pleased with Tri-State Nissan and D.J. Lilly. I will be going back and will be recommending to all of my friends and family. I have never had such a great experience at a dealership. I couldn't be happier. Thank you Tri-State Nissan and D.J.!!

fransc22

Jul 16, 2011

We got an excellent deal with the trade in. Russell was excellent in working with us in helping us to meet our needs and very friendly.And daughter was happy she got a balloon.

bstewart

Jul 14, 2011

Claire was great and overall it was a good experience, but I have to admit that the finance section needs a lot of work. We decided to buy the car early on and it took more than two hours to complete deal with paper signing, etc. We weren't even financing, but trading in one car and paying the rest with a check. That, coupled with the excessively long sales pitch to add on more warranty, dent protection, etc., left us a bit put out.Our last three cars have been bought from Kern Toyota in Winchester. Each trip to the "signing room" lasted about ten minutes. When I expressed amazement at the quickness of the transaction to the financial officer after the first car, he said to me, "Did you really want me to sell you the rustproofing and dent protection?" The sales end of the transaction, particularly Claire, was great. I'd recommend Tri-State to friends with the warning that they'd better make sure they have all day (we got there at 2 pm and didn't leave until a little after 7 pm...this after I spent an hour there the week before test driving and deciding to buy the car...we didn't even test drive it the day we bought it!) available to buy a car there.

VirginiaTraveler

Jul 14, 2011

Three words describe the people at Tri State...... Friendly, competent and honest. Everybody we saw, and particularly the people who worked with us were outstanding. The salesman, D.J. quickly grasped our wants, then walked us out to the lot to see the four options. He then had our trade-in appraised, and came up with a proposal. My wife and I did not buy it immediately, but had lunch over it, and went to see another dealer. We left there after only a few minutes, because (1) nobody took responsibility for us, and (2) the vehicle on display did not have the quality of the Nissan Frontier. We went back and accepted the offer.

jnash1984

Jul 11, 2011

Very Friendly service Great prices Greater people. Made me feel comfortble and the sale staff was very informative about the vehicles wich was a very nice change. I Will be back again.

brooderking

Jul 7, 2011

GREAT SALES FORCE! GREAT VEHICLES! GREAT EXPERIENCE! Highly recommend anyone that is looking for a dependable vehicle to check out a Nissan. Also, no other dealership has the selection, service, and deals that Tri-State Nissan has. Claire Carlson was great to work with. Told her what we wanted and what we wanted to pay. She did everything that it took to allow us to get the price we wanted. Thanks again to the entire staff for all that each of you do.

jeffyost

Jul 6, 2011

What friendly dealership this the second new nissan i have brought.I had a budget a Brian worked the deal and got it done,i will be tri-state nissan customer for life!

bassfords

Jul 5, 2011

Rusty Moorehouse and the team were determined to give me the terms I needed in my trade in. They worked with me to ensure the price was within my budget, which was very tight, while still enabling that I purchased a car that met my needs for amenities, along with aesthetics and comfort. Thanks Rusty and Tri State Nissan - you are professional, courtious, honest and willing to work.

peruana

Jul 2, 2011

They gave us a great customer service experience. They stayed with us until 10pm. Mr. Linaweaver is a good salesman and very friendly. I would like to recommend this dealership.

rogue1024

Jul 1, 2011

Steven was easy to work with and took the time to point out special features and hidden gems about our new (to us) car. Was helpful that he also owned the same brand in a similar model.However, whoever details their cars doesn't know how to detail a car very well as they supposedly did that twice to this car and when we drove out the front window was very smeared inside. If you can't use a clean rag on a window, it makes you doubt anything else got very attended to either. Maybe it was the lighting in the bay though. I know I've had the same issue at home at times.Dave, who fronted the negotiations, was somewhat helpful, almost comical (almost annoying over time) with his fast in - fast out of the "negotiating cubicle".While we feel we got a good and fair price for the car and for our trade-in, it would have been much easier if they'd just said yes the first time rather than waste time over 2 days to go back and forth to arrive at the same number we started with in the first place.I didn't expect to waste their time and told them our offer up front. I would have appreciated being told an easy yes or no the 1st time.Other than that, the staff we met were generally nice and helpful and we'd consider another purchase at Tri-State Nissan in the future.

hounds1234

Jun 25, 2011

My husband and I wanted to look at three different vehicles before making a decision. We had done our homework of the vehicles, knew we probably wanted to buy from Tri-State because we've purchased previous vehicles from them, but we didn't have a salesperson in mind. James Watkins approached us shortly after we began looking at vehicles on the lot. He worked with us until we made a decision--he was patient and provided pertinent information and answers to all of our questions, but didn't try a "hard sell" which both of us dislike. When we decided on the vehicle, he got us what we believe is a great price. James has a great demeanor--he is friendly, courteous, and professional. He and all of the employees with whom we had interactions made the buying experience a painless one (except for the payments, that is). I'd highly recommend Tri-State and James when you're looking to buy a new (or previously owned) vehicle.

MountainDude

Jun 22, 2011

Repairs were completed timely, but most important, a loaner car was available and waiting for me when I arrived. This is the most important issue because it is VERY difficult to get time off in order to service my vehicle.

vatomlinson

Jun 21, 2011

First visit to this dealership and we will be back when in the market for another car. Very friendly and personable staff with a great knowledge of the vehicle we were test driving. All the staff we worked with (Brian, DJ and Heather) were very professional in everything they did with us. I have always hated the new car buying experience of haggeling over price, trade-ins and financing but there was a greatly reduced amount of this at this dealership. Hats off to manager David in having a great staff.

ldc123

Jun 16, 2011

It was a pleasure working with Russell. He was very informative, he explained all features on the vehicles clearly. My overall experience was pleasant.Thanks again!!

alankathy2007

Jun 11, 2011

Best buying experience I've ever had. DJ (sales), Angel (general sales manager), and Heather(finance manager) did everything possible to get me in a great new truck at the best price, interest, and payment. I've bought alot of new vehicles over the years, and have never came out of a deal feeling this good. And I can't help but think not only did I get such a good deal, but I now have a dealership full of new friends!

roperp

Jun 10, 2011

Most rewarding experience in dealing with both Brian and Heather who are both very professional at their jobs. We were completely satisfied with the purchase of our vehicle from Tri-State Nissan (Brian Nieves) especially after traveling over 400 miles to purchase it. Heather Allen fully explained all details pertaining to the financial part of the sale and was very knowledgeable in all aspects.

tcjcccnc

Jun 4, 2011

I could not have asked for better service. The people there are very friendly and very helpful. I did not feel like I was pressured into buying any thing. I would highly recommend this dealership to my family/friends. Thanks for giving me the opportunity to purchase from TRI State Nissan.

dhimes

May 31, 2011

For my first "NEW" car purchase, I must say this was my first time dealing with a sales team that was very easy going and did not come off too pushy. I appreciate the hoops they jumped through for us and am overall very satisfied with the car buying experience.

akonyar

May 30, 2011

James Watkins removes the stigma attached to car salesmen. He is a very pleasant, knows the product he is selling and very thorough. He was very much interested in what I wanted and what he could get for me. My first purchase from Tristate Nissan but it won't be my last. This team is excellent and very much in tune with the wants and desires of the customers they service. I would and will recommend this dealer and salesman to my friends and family.

ellenk323

May 30, 2011

We give Tri State Nissan in Winchester, Va. an A+ for customer service. Russell Furneisen was an excellent Sales Professional. We also received excellent service from D. J., David (both in Sales) and Heather in Finance. They made finding and financing the 2007 Nissan Versa we bought easy. We felt at ease during the whole process. All of the employees at Tri State were friendly and helpful. Steve Ward has an excellent staff and we'll refer any friends looking for cars/trucks there. Thanks to everyone for helping. Ellen & Steven Kent

smith2cw

May 30, 2011

My experience with your dealership was almost perfect. It was completely hassle free which is the way I prefer this type of thing to be. The customer services was fantastic, the negotiations went seamlessly and the overall courteousness of your staff was exemplary. Brian Linaweaver hung out with me while I waited and even showed me how to use the fourwheel drive on my new truck since I am a first time truck owner. The only issue is I waited a long time to close the deal due to understaffing but that was not that big a deal.ThanksCharles

Susie Marquardt

May 30, 2011

I have purchased a Nissan previously and this dealership is great. Always helpful and professional and willing to accomodate my needs when maintenance was needed. Jeremy Ross is a great salesperson. His followup and willingness to listen and take the time to make my new car purchase easy was wonderful. I highly recommend your dealership and Jeremy Ross.

Tigger81

May 30, 2011

Let me begin with telling you that this is the third Nissan that my family has purchased from Tri State Nissan. James Watkins, my salesman is very professional, but really customer friendly. He wanted to see me drive away in my new Nissan Frontier. The finance department (Heather Allen) was very helpful. The overall experience at Tri State Nissan was excellent. I would recomend Tri State Nissan to others.

jeanjuke

May 26, 2011

We called the dealer and spoke with Jeremy Ross. Arriving at the dealership we were met by Jeremy Ross who showed us the vehicle we were interested in. He was most informative about the vehicle. No question we asked was too ignorant for him. We test drove the vehicle and we decided to purchase the vehicle. He was extremely informative. There were no hidden GOTTCHA nitches with the purchase. Mr. Ross attended to our needs in a proffesional & friendly manner. We have another Nissan and that will be paid off in 2012, and we plan to return here and purchase another JUKE with Jeremy being our salesman. He certainly is an asset to Nissan, and we are extremely pleased with the whole experience. Great job Jeremy!!!

RMJarrellJr

May 25, 2011

I am very pleased with the deal and out standing service. The communication was great and the folks very friendly. They are no nonsense and a pleasure to work with. I highly recommend Tri State Nissan if you are looking for a great deal and outstanding customer service.

sephorachick

May 22, 2011

I met with Brian 1 week ago to test drive a Nissan Rogue & to look at the Juke. After test driving a GMC Terrain elsewhere I decided to go with the Rogue. We went the next Saturday to get it. They had 1 fully loaded one left in blue which I loved. Brian explained every feature with the car & the services they provide as well. He answered all my & my husband's questions through email during the week. Everyone was so nice & patient with us. I did not feel pressured at all & we got an awesome deal on my new car. I would recommend Brian to anyone looking for a car. The Accounting girl Heather was awesome. She was very thorough & answered all our questions. If we ever need another car we will be going back here!

Mhcstu

May 21, 2011

Everything went great buying my new car staff was very helpful. Everyone worked together to make me feel right at home. This was only the second new car I have purchased but by far the best experience. I will be going back soon for my wife to get a new car.

brianmaureen

May 18, 2011

My husband and I had a great experience at Tri-State Nissan. They found us exacly what we were looking for and worked with us on the price. The 0% financing deal for 5 years is a no-brainer. All aspects of the experience were positive. There is nothing we would change. Thank you.

rtasrayne

May 12, 2011

Absolute best car buying experience ever! The dealership was impressive, neat and clean with plenty of inventory to choose from. The sales staff was very friendly without being pushy or overbearing, making the search enjoyable. After making our decision it was on to finance - not usually the best part of a purchase, but in this case it still had us smiling. No regrets with this dealership - we would recommend Tri-State Nissan to EVERYONE!

outhuse1

May 11, 2011

Excellent communication via internet, very fast response to questions, gave them what I wanted for price/rate/trade-in before arriving at dealership. They worked with me very well and I left with my new ride and felt it was a very good experience. Excellent people to deal with. Would highly recommend this dealership, no question about it.

j.fonseca

May 8, 2011

If we had a scale from 1 to 10 TRI-STATE NISSAN would be a 10.5! As soon as I arrived TRI-STATE NISSAN of WINCHESTER, VA it was like I knew these guys for years, really friendly, real nice and clean showroom an overall great environment. They let me test drive a couple of Altima's and I wasn't under any pressure to buy, some salesman are so eager to sell, HATE THAT! Brian was great, really laid back answered all my questions, gave me space and time to make my decision. TRI-STATE was really straight forward with me all the way and gave me the best price out the door. David the manager is AWESOME, really down to earth and straight forward, no BS attitude. I can honestly say, if he can make it work for you he will go out of his way to make it happen. Brain was great throughout the entire process, we talked about family, sports, and finances, to me having common sense conversations are a plus! Nan (NAWN) was great, she was very friendly and very professional. I loved the fact how friendly all the people that work there are. I have to say they are truly the best at what they do, and if another dealership is going to match their price or give you a few hundred bucks off, ITS NOT WORTH IT!! The service TRI-STATE NISSAN WINCHESTER, VA will offer you as a customer is worth more than that. Lets not forget the tires for life program they offer, you just cant beat getting free tires for the life of your vehicle! DAVID, BRIAN, AND NAN(NAWN), thank you for making my wife's Mothers Day gift a success!

amy davis

May 7, 2011

The showroom was clean. the bathrooms are clean Jeremy and Nan were the best to work with. The best ever to work with! Everyone out there was the best in town!! But just took a little longer than we expited but thats ok! love the place be back there soon!! would recommed it to any and every one!!

versadad

May 6, 2011

I have a handicapped son who has a new Versa and he had a horrible grinding noise coming from the drive train when driving slowly across the parking lot. I took the car to the dealership and they took me in right away and handled the problem They could not have been any nicer or more co-operative.

quest08

May 4, 2011

DJ was very helpful and did all he could to work out a fair deal with us. Thanks to Dave also who did us a favor by helping us get rid of our gas guzzler! Heather was great too! We did not feel pressured into anything. Thanks guys! This was our third used car purchase from TriState and this was definitely the best experience. DJ is great!He really went the extra mile for us and we really appreciate it!

CountryDeere

Apr 27, 2011

We visited the dealership on a recommendation from a friend. The sales staff was very friendly and was full of information. The dealership had a wide variety of vehicles in stock and within our price range. They worked with us to make a deal which helped out both sides. Rusty was very helpful and worked with us to make the deal happen. Nan was very helpful and worked with the financial side of the deal, explaining all of the options and vehicle paperwork. I highly recommend this dealership.

jkirsten21

Apr 27, 2011

The dealership was a pleasure to work with. Sales and Finance department did a great job presenting us with our options and explaining them well. No pressure from anyone to buy! The dealership was a clean and friendly environment and is going to provide me with all the help I need in the future, whether it be service or future car purchases. I would recommend Tri State to anyone who is in the market for a new or used vehicle. I know I will be returning for my future car purchases!

ramseyt61

Apr 26, 2011

Very, very good experience overall. Low pressure sale, very good vehicle knowledge, and very friendly, comfortable atmosphere. Jeremy had all the information we needed about the Nissan Murano and was more than helpful. This was our second time buying and TriState Nissan and we will definitely go back. We will also recommend this dealer and Jeremy to our friends.

dehaven84

Apr 20, 2011

Our experience with TriState was by far the best. D.J. made us feel right as home and very at ease. He was above and beyond the expectation that we had when we first arrived because we now how most salesman are very pushy. We feel the price we paid was very reasonable and we would absolutely recommend this dealer and especially D.J. to our friends and family.

diane hilton

Apr 16, 2011

Overall a great experience. Enjoyed the friendly professional staff and appreciate the time and courtesy that was exhibited by all staff we came in contact with!!!! From Daniel just saying Hey to James my salesman to Angel from still being at tri state from getting my last car 13 yrs ago to Nan who happily accepted all my MONEY!!!!!I will definitely recommend the dealership to everyone.Already had to visit service and they were timely and thorough. I didn't get service manager's name but i think it was Debbie and she handled my problem efficiently and with a smile and that makes all the differenc :-).............Thanx.

corbin_amy

Apr 13, 2011

Yet another pleasurable experience at TriState Nissan. Rusty, Dave & the Service Department thank you for your knowledge, friendliness and experience! We appreciate the feeling we get when we have purchased our vehicles and each time we bring our vehicle in to the service department. Keep up the great job!

cmsirbaugh

Apr 8, 2011

This was a great experience. They helped me and took the time to learn what I wanted and made every expectation happen. This really made my buying a car easy and not stressful. Everyone should go to this Nissan because of the outstanding customer service.

smason

Apr 6, 2011

This was one of the best car buying experiences my husband and I have ever had. Everyone was very nice and friendly. We were very pleased with our sales associates D.J. Lilly & Russell Furneisen! They were both very helpful and easy to work with! Also we were happy there was a playroom for our child to play in it helped with the long process.

Lynn59

Apr 4, 2011

I initially came to Tri-State Nissan to inquire about the refinancing of my current vehicle. I was met by the friendly staff and waited upon within a few minutes of my arrival. I was introduced to D.J. Lilly who assisted me with the purchase of a Nissan Rogue. DJ answered the many inquiries I had regarding this vehicle in a very knowledgeable and cordial way - and I came away with an awesome package deal! He worked hard to accomodate my needs and I appreciated all his efforts. I had a wonderful experience, was quite pleased,and came away as "one happy camper." I would recommend DJ and Tri-State Dealership to anyone! And I plan to make my next purchase with Tri-State Nissan. Keep up the good work!

tobranch

Apr 4, 2011

Brian was exceptional. Great to work with. Patient, informative and personable. The finance side was slow, and was a bit of a detriment to the process, but even though their job is to sell, they did not pressure into buying additonal coverage, items, insurance etc. I would visit again, and would use Brian as a sales rep any time and would recommend him to others.

Bendet

Apr 2, 2011

What a great experience, as a car guy I wasn't sure we would arrive at a comfortable price for me. Honestly they put me where I wanted to be and we were able to buy, easily, a great product. Thanks to D.J. Lilly I was able to be at ease with his big smile and his genuine excitement about offering us a great deal, no strings attached. Thank You Tristate Nissan!

janebrazier

Mar 30, 2011

We have purchased many Nissans and we love the company. When we found Tri-State Nissan, we knew we wouldn't go anywhere else. The people are friendly and personable. There is never any pressure to purchase. They have a great Tires For Life program that I will be certainly use! We currently have 4 Nissans (Armada, Altima, 370Z, and 300ZX). We have all of our service performed by the honest and knowledgeable individuals in the Service Department. We love Tri-State Nissan!

ahutchison

Mar 29, 2011

Overall, a very good car buying experience. James Watkins dilegently worked with me to make my car purchase possible. He was very knowledgeable about the car. I love the car so far and hope that it will last me for many years (which I am sure it will).

tigarr

Mar 29, 2011

I didnt actually go there to buy a vehicle. I took my car in for an oil change & on the way out i seen this awesome lifted nissan titan. I went home & mentioned it to my husband so we decided to drive there just to look at it. We went in to find Jeremy Ross since he had sold us our Nissan Altima in 2009 & was the best salesman we had ever dealt with. Which is saying alot because i'm not very good at keeping vehicles for to long so i have dealt with alot of salesman!! He always explains everything in detail so you know what there offering you for your trade-in, if you agree with the price, what interest rate you were given & what your payments will be. If you dont like the price he will work hard to get you a better deal. He did this for us & we ended up buying the titan that we originally had no plans of purchasing. I truly believe if it had not been for Jeremy being our salesperson we probably wouldn't have bought it. He worked really hard to get us a great deal that convinced us to purchase it. Thank you Jeremy Ross!!

samanthajackson

Mar 28, 2011

DJ was wonderful in working with us over the phone for initial inquiry and then arrangements to come into the dealership. DJ also was great at assisting us in finding a salvage company for our used vehicle.Jeremy was also wonderful in meeting with us and discussing our purchase.Michael was high energy and helped out with financing detailsNaan was great in explaining the add'l products/ value of product and closed our paperwork timely, as I had another meeting to get to.I also want to mention Matt in the service department. Matt was great, and very honest and helpful in assessing our needs for our 2002 X-terra.Overall, we think the dealership is great and appreciate the Tires for Life program, we will be utilizing that product/service.

Cgraham123

Mar 27, 2011

I had a wonderful experience with Brain the internet salesman. I met the owner of Tristate Nissan in Winchester, VA. He was nice and has an "Open Door" policy. Angel the dealership's manage was great. So was Dave, also a salesman at Tristate. I met the service people also. Came back the following week and Brian "sync" my phone. Only negative, I was there the evening I purchased my Nissan Altima for 4 hours. I do love my Nissan. Great job Tristate.

Peggy Dawson

Mar 27, 2011

Jeremey Ross was an extremely pleasant person to work with. He did not pressure me or make me feel uncomfortable or stressed at all. He was very helpful and gave me lots of information that was helpful in my decision in making this purchase. He explained the details of the Altima verses other vehicles that I was considering.You must be very proud to have such a wonderful employee as Jeremy. Nan in financing was very helpful and professional as well. The whole experience was good and I would recommend this dealership to anyone.Thank you,Peggy Dawson

kylia22

Mar 24, 2011

Mr Lilly as well as the rest of the staff that I interacted with were excellent. I have owned the same vehicle for several years now and figured it was about time to get a new one. My mother bought a vehicle from D.J. and sent me his way. I was quite apprehensive about the whole car-buying experience, however he made me feel at ease with the whole process and never once did I feel pressured. I believe this alone helped him make the sale with me (and the fact that it is a really nice car!). I was definitely pleased with the whole process.

jerna89

Mar 23, 2011

I gave the rating on good customer service and the deal I got on a brand new car was great. They are great people to work with. the quality of the vehicles was aloso a plus. They salesman also answered all my questions and actually knew what he was talking about. I had a great experience!

jhammond

Mar 21, 2011

Our recent purchase of our 1st Nissan was the best car buying experience we've ever had. We sincerely felt valued as a customer by all the staff associated with our purchase, especially that of our salesman, "DJ" Lilly. There was a level of trust we had with DJ which was above anything we have ever experienced from any salesman of any product, less alone a vehicle. His outgoing attitude, knowledge of the product he sells, and his desire to match us with the "right" vehicle at the best deal possible assured our return as repeat customers when the time comes again to buy another car. We'd also like to commend the Service Dept. staff as they have been most accomodating to us as customers, as well as efficient and professional in their work. Sincerely, The Hammonds

nbroo1

Mar 17, 2011

Overall great experience. Purchased my previous nissan from this dealer. I actually went in to have my 2008 Altima serviced for an oil change. While waiting, I decided to test drive the Murano. Daniel Nelson assited me with the test drive and throughout the purchase. I enjoyed my test drive so much, my mother also purchased a 2011 Murano the same day by the same Salesman (Daniel). Daniel was very kind and knowledgable. The Sales Manager was also very kind and knowledgable. They made me feel comfortable while waiting for approval from finance, while throwing in some jokes here and there to take the edge off waiting for approval!Overall great experience!

Juke1

Mar 14, 2011

This is the 5th car I have purchased from Tri-State I also have had them service my vehicles for the lat 5 years - obviously I'm very pleased with both Sales and Service. I have one recommendation - the Juke needs to have power seats with memory and the seats need to have better padding (the Infiniti seats are perfect for long trips).

kelliher

Mar 14, 2011

Rusty was wonderful to work with, made our new car purchase an enjoyable experience. First time we have bought a new car in 15 years and from someone we did not personally know and he made us feel like we have known him for years. Everyone at the dealership were very friendly and made sure my family was taken care of.Thank you Tri State Nissan.

cindy45

Mar 12, 2011

Yes, I would recommend Tri-State Nissan dealership to others because I never have a problem buying a car here. When I go visit other dealerships there are a hundred reasons why I can't purchase a vechile. The people at Nissan go above and beyond to make sure the customer gets what they what as far as the type of car you want and the price you can afford.

Oleman

Mar 12, 2011

This was car number six from Tristate, first new one and first Nissan. D. J. Lilly is THE BOMB! Mr. Winchester Dave Vincent, Heather Allen are the best. Whatever kind of car I'm looking for, I won't go anywhere else. Tristate is top notch!! I love Em

keithhoward

Mar 7, 2011

This is the second used car I have purchased from Tri-State Nissan. Rusty is easy to work with, and we ended up with another great Nissan. They have a super selection of nice, clean vehicles. The parts department and service department are excellent, and they were a reason we had confidence in making another purchase at Tri-State.

Jack D. McClearen

Mar 6, 2011

I was contacted immediately by D.J. Lilly on an internet response I sent to another 5 Nissan dealerships about a 2011 Rouge SV with SL package. My wife and I went to the dealership and met with our salesperson D. J. (The Big Guy) Lilly (Wow what an experience). We ask for a test drive (got it). We ask if they had the color and options we were looking for (they had it). And most importantly we ask for the best pricing possible without negotiating and again (they gave it to us). We have own Nissan's and other new vehicles in the past years and I have a need to say this was the best and most enjoyable purchasing experience we have ever encountered thus far.We came in for a test drive and left with A Great New Nissan. Thank you D.J. and thank you Tri-State.

Samamy713

Mar 3, 2011

I had a fantastic experience with Tri-State Nissan! DJ Lilly is an amazing salesman and took the time to understand what I was looking for. He did his best to find something in my price range and even had patience with my indecisiveness. This is the second vehicle that I have bought from Tri-State and I come from a family that only buys from Tri-State. I will return to Tri-State Nissan for future purchases and will continue to recommend my friends!

Steven Herring

Mar 3, 2011

It was an extreme pleasure working with Brian. He was very friendly, mild mannered, knowledgable about his product and very interested in creating a fit between the vehicle's features and his customer needs.Brian went to the extremes to make sure that we were able to purchase the vehicle that we wanted, worked extremely hard to make this purchase affordable for us and went above and beyond in offering his assistance.We have already recommended Brian to our friends and family, and we fully intend to buy our next vehicle from Brian.

deckyc

Mar 1, 2011

Our experience at Tri State Nissan was incredible from the time we pulled up until even after making the purchase. D.J. was very nice and kind from the start. Thats something you don't get at all places. With saying that I would for sure recommend Tri State and I can see me purchasing a car from there again in the future.

smamiller

Feb 28, 2011

Wonderful! Will be back! Very helpful and personable. Worked with me the best they could on the price. Encouraged me to come back with any questions/ problems. Very impressed! Have an experience I would love for my family and friends to have. Outstanding!

jaywhy19

Feb 25, 2011

DJ Lilly was extremely professional and helpful. I walked in the dealership with the vehicle I wanted in mind as well as a price I was willing to pay. There was no pressure from the staff and was a very relaxed environment compared to the other dealerships I have dealt with in the past. DJ worked with me on the price and I ended up purchasing the vehicle the following day. I am extremely happy with Tri-State and will deal with them again in the near future I am sure!

bwilliams1027

Feb 24, 2011

The salesperson that I worked with was very friendly and helpful. Both he and the sales manager worked with me to meet the price point that I walked in the door with and did not pressure me at all. The sale was wrapped up quickly and efficiently and I drove away with a new car that I love within 24 hours of walking in the door.

mamasteele

Feb 24, 2011

DJ was very friendly and extremely helpful before and after the purchase. Process was speedy like lightning!! We are now in a new (to us) beautiful minivan that we love!! We would certainly recommend Tri State Nissan to all of our family and friends!

needmore

Feb 24, 2011

Love the service departmet. They are going the extra mile to make things right. Mat is friendly and considerate. Will never buy anything from Daniel Nelson again, nor will I recommend him to friends. Daniel was friendly and cool, but he lied several times just to make the sale.

butch9101

Feb 22, 2011

Brian was very helpful keeping me informed via email. And Dave is amazing. Brought amazing enthusiasm and fun to the experience!! He made me have an enjoyable time buying a car and gave me a great deal and a fair trade value!! Def will go back!! They also did a great job finding the best interest rate for me.

turk22601

Feb 21, 2011

This was one of the best car buying experiences my wife and I have had.This was our time first dealing with Tri State Nissan and the first time we have purchased a nissan.Sales person Brian Nieves and finance person Nan Hau were excellent and very professional. Definetly would buy another car from this dealer.

ndeavers

Feb 17, 2011

D.J. was wonderful! He was so great to work with and was honest/trustworthy. He made me feel at ease and was so helpful. He took his time to show all the details/perks with all the cars and helped us compare vehicles. I wasn't sure what kind of vehicle that I wanted, but DJ was full of knowledge and was patient with us. I was his first customer! He was so enthusiastic and willing to work with us to find what we wanted.

becabooh

Feb 16, 2011

I walked onto the lot just to look and see what was out there. DJ greeted us and wore a smile the whole time. He never pressured but listened to exactly what we wanted and worked hard to find that in a car while asking about our life and getting to know us personally. We ended up deciding on a used Sentra SER and LOVE THIS CAR! I was so impressed that I was able to take it home for the night and come back the next day to sign the paperwork...he worked with us on price and I know he got us the best deal that he could. We would not hesitate to recommend DJ and Tri State Nissan to everyone and in fact, we have already told everyone about it!

allenz

Feb 13, 2011

Brian Nieves, Internet Manager and his supervisor David were very professional and helpful. They kept our car buying experience light with some good humor. Made my wife and I very comfortable with the whole car buying situation. Like the Gold plan with replacement tires for the life of the vehicle. One of the reasons why we decided to buy from Tri-State. On the Finaial end, Nan Hays was very help and helped us make decisions on various options. Thanks for an overall very good car buying experience. Will recommend Tri-State to all my friends.

Saraho

Feb 12, 2011

We had a good experience. Rusty was friendly and easy to work with. I think we will enjoy our new Nissan Altima 2.5 S. It was good to have a choice of so many different cars. Rusty was very helpful and we were successful in finding the one that had exactly the options we were looking for.

Avkovak

Feb 10, 2011

The experience was great and D.J. was very helpful. We bought a Pontiac g6. I will Definitely return to this dealership and to this sales person for my next vehicle. Everyone here was very nice and did not try to talk us into a more expensive car they let us choose what we liked.

hartzell

Feb 9, 2011

This is our sixth purchase from this dealership, and we will continue to buy from Tristae Nissan. The employees in the sales department are exceptional and the service department is #1. Always friendly and ready to answer any question you may have. Awesome job guys!!

astauf

Feb 3, 2011

Our Salesman met us out in the parking lot of the dealership and was very courteous and friendly from the very beginning. Throughout the interview we had with him, about the truck we were to eventually buy, he was very knowledgeable. The rest of the staff treated us with respect and consideration throughout the transaction. I would recommend Tri-State Nissan to anyone.

crawlins

Jan 31, 2011

We were very pleased with our experience buying the 2011 Xterra! The vehicle sold itself, but the overall experience was very efficiently handled by Rusty Moorhouse from start to finish. He kept us updated every step of the process and within several hours we walked out with a beautiful new car. We are definitly recommending Rusty and Tri-State Nissan to others and we both work for very large employers.

Iradi8

Jan 31, 2011

I went into Tristate Nissan after hearing there advertisement on Q 102.5. I have been looking at the Murano for several months and knew it was about time for me to purchase a new vehicle. Brian was very pleasant and easy to talk with during this sale. He was extremely passionate about Nissan and knowledgable about the vehicle. I look forward to my the next few years in my Murano and really appreciate all the Staff's help and professionalism.

ramanbaw

Jan 30, 2011

Brian was very professional and cordial in his assistance to us. We recommend him very highly. The dealership provided a pleasant experience. We felt that all our questions were fully answered and the team provided quick and expert completion of the car buying process.

catseye7

Jan 28, 2011

I have purchased many vehicles over the years and after the treatment i received from Daniel I cant imagine going anywhere else. He was very patient with me being on the phone during the sale with my wife who was part of the decision, but not at the store. His manager,Angel help alot getting everything where I could afford it and my wife would say yes. To everyone involved, Thank You. I will be back when I need my next one.

gabbieblm

Jan 26, 2011

Made me feel like it was family that was taking care of me. dav was also great and very funny in a good way. please let them know they were great and I would also like to say that Heather was wonderful.everyone worked for me. I was showed great respect from all employees that was at the dealership on the day I purchased my vehicle.I would highly reccomend this dealership to family and freinds. Also I bought my Senrta from this dealership and when I took it to work a lady named Dana Miller liked it and so next thing I knew she had purchased an Altima there.Because I like Nissans they are great.

shirleyh

Jan 26, 2011

The salesman that i worked with Brian Nieves was a great non-pressure salesman which is refreshing. I would recommend that anyone going to TriState ask for his assistance.The finance staff was on top of getting all the paperwork completed in a timely manner and I was out and in my new car under 40 minutes and that is record time as I have spent hours with finance departments before when purchasing a car new or used.

cathydickey

Jan 25, 2011

I purchased a used Nissan Murano from Tri-State in April of 2007. Even though it's been almost 4 years, I remember feeling very comfortable and not pushed at all when I was in the process of purchasing. Rusty was helpful and really made the deal so easy. But the reason I am writing is because their service department ROCKS! I always feel like I'm a customer they know and are eager to help. I've never had a car that I've kept returning to the dealership for service - it's always been just too expensive and unpleasant to keep taking your business there. Not at Tri-State! Their service is top-notch and the cost is comparable to other local automobile shops. I can honestly say that it is a pleasure to do business with them!

dbowers0518

Jan 24, 2011

I was extremely pleased with the professionalism as well as the personability of all the employees. I've bought multiple vehicles from this dealership and have had similar experiences. They were not completely all business which makes it easier to be comfortable when making a big decision like buying a car. DJ Lilly was great to work with.

twins11

Jan 23, 2011

We have owned several types of Nissan's for over 20 years. Over the last 5 we have driven the Armada and LOVE IT!!! Every time we have to take it to be serviced we are always greeted with friendly hello's and smiles. The service department is a team and they take great care of their customers. We are on a first name basis and its so nice to be treated with care and respect.Over the last few weeks we have had a nail in our tire and the batteries went out on our key. When we were waiting we were telling the service dept. how happy we are with Tri-State Nissan and they always exceed our expectations. They were very appreciative of our compliments and we asked if there was a customer review we could fill out on their behalf and we were given this.Tri-State Nissan will have the business of the West family for many years to come and want to thank the entire staff for all they do for us. From Jeremy in sales to The service dept. to Rodney in parts and to whomever takes our payments, the entire team is fantastic! I highly recommend this team to everyone I see!Happy Driving!Jonna and James WestWinchester, VA

wendytroy

Jan 21, 2011

I had a pleasant experience at Tri-State Nissan and would recommend them to my family and friends. I wish I had been able to receive more on my trade in but that is the way it goes. DJ Lilly and everyone in the Sales Department were very knowledgeable and genuinely seemed interested in making sure I drove away in the car I wanted.

LMiller52

Jan 17, 2011

To me, buying a used car is even scarier than buying a new car and James Watkins made me feel very comfortable during the entire selection process. I had done a great deal of on-line research to narrow my choices to a few makes and models and was prepared to focus on only those. Unfortunately the specific model that interested me was not available or was out of my price range or I discovered it had features I couldn't live with. Once Mr. Watkins understood the features that were most important to me, he suggested a model that I hadn't even considered. Much to my surprise, his suggestion met all of my requirements, including my price range. The financial manager, Heather Allen, was also excellent to work with. Each step of the financial process and offered options were simply yet thoroughly explained and Ms. Allen even foound me a better rate than I could get at my credit union. This is by no means a high-pressure sales organization--they treat you better than family. I highly recommend them to anyone thinking of buying a new or used car. Their motto--customer for life--is much more than words.

Mshornbaker

Jan 17, 2011

From beginning to end I've never had such a pleasant experience buying a vehicle. I am a single but older woman and didn't have anyone giving me advice. Mr. DJ Lilly determined what I wanted in a vehicle (4 wheel or all wheel so I can get to work in winter, plus nice size and heated seats). I really trusted this young man, I could tell he wasn't just "trying to make a sale", he seemed to genuinely care that I got the right vehicle for my budget. If you are looking for someone that you can trust not to take advantage of you, I highly suggest Mr. DJ Lilly.The entire staff seemed friendly and happy. The process did NOT take hours like other places I had been. It was quick and easy. I am the proud happy owner of a brand new Rogue!! Heather in Finace (didn't catch her last name) was so nice and made sure I understood everything. I decided to purchase their "tires for life" and I'm so happy I don't have to worry about buying and getting tires anymore (I hated trying to figure out how big and what number I needed). I now take my Rogue to Tristate Nissan for all my routine service. They will even replace my windshield wipers when I need them! The folks in their service department know me by name and it feels great to walk in and have them greet me and know I can trust them not to overcharge or take advantage of me.If you are looking for a new vehicle, especially if you are a woman on your own, go see Mr. DJ Lilly and let him help you find something that is in your budget. I promise you that you will get what you need and you will actually ENJOY the experience! Oh, and they announced over the loud speaker when I bought my Rogue and everyone in the showroom clapped and made a big deal over me! That made me feel really great! Thank you Mr. Lilly for making my first "all by myself" car buying experience so wonderful. I will always come back to you and Tri-State Nissan.

tlcoates

Jan 17, 2011

Our experience buying our new Versa was great. D.J. Lilly is not only a great salesman, his customer service skills are exceptional. He took care of all our needs on a day when the dealership was extremely busy. I would reccomend Tri-State Nissan and "The Big Guy" to my friends and family.

SWMiller

Jan 6, 2011

My husband and I had a great experience at Tri-State Nissan. Tom helped us a great deal. Also David (Sales Manager) was a great help. We would recommed them both to friends and family. We gave a good rating because we felt we were a hard sale and possibly finace. Dave the sales manager really helped out. i am sure he helps lots of folks but it felt like he really was working to help us. He made the difference in our decsion. Tom sold the car, Dave helped us buy it.Thank you the Millers

mmp

Jan 5, 2011

Had a very good buying experience with Tri-State Nissan and Salesman DJ Lilly. They were very helpful, very friendly and worked hard to get us in the car we needed at the price we wanted. I wouldn't have a problem recommending Tri-State and DJ to anyone I know. Thanks!

jkleive

Jan 4, 2011

Jeremy Ross was a great help in my search for a car. I was in search of a used car for almost 6 months, and was in no hurry. Jeremy kept me appraised of any trade-in vehicles that arrived, and instilled great confidence in my decision to stick with Tri State Nissan. Jeremy ended up up-selling me into a new car. This was no easy task for him to accomplish, as I've never purchased a new car and never wanted to. Even when I had time constraints for the purchase, he made everything happen in short order. I greatly appreciate everything Jeremy did for me. As a side note, everyone treated me well at Tri State. I had worked at a dealership, and Jeremy is probably the most patient and honest salesman I've run across. Thank you for your time, and thank Jeremy for being such a great person/salesman.

girlrdsox

Jan 3, 2011

Daniel was great! He made sure that I was happy with my purchase. I was able to ask as many questions and drive as many vehicles as it took to make my decision. Staff was knowledgable and friendly. Would recommend this dealer/salesperson to my friends!

ahstahous

Dec 31, 2010

Had an awesome experience buying a new car. Everyone is incredibly friendly and customer oriented. We had a fussy toddler with us all day and all of the employees were incredibly understanding and helped to make he situation a less stressful for us. We will recommend DJ to everyone we know who is looking to purchase a vehicle.

mynissan3

Dec 28, 2010

The buying experience was great and easy. Brian Nieves the Sales rep who helped me provided a smooth and very relaxing experience. He was able to answer all questions I had. I look forward to working with him in the future. Over all the Tristate Nissan has a very clean enviroment and look forward to bringing my car there for service.

mfredette

Dec 27, 2010

Great experience except for the wait to close the transaction. It would have been helpful if during the wait customers were given information to review that would be offered during the signing process. There was alot of information and decisions to make without the opportunity to really evaluate options. Jeremy Ross was very responsive and helpful offering a rather overall positive experience for someone who does not enjoy the car buying experience. Thank you!

cbnewman231

Dec 26, 2010

This was my first vehicle purchase by myself after my divorce and bankruptcy. Daniel Nelson made is very easy and was professional in every way. He was very accomodating and will recommend this dealership to others. Everyone at the dealership was very helpful and knowledgeable. they took the time to make my purchase easy and I felt comfortable.

fhbjr

Dec 22, 2010

After much research between dealerships, I finally chose Tri State Nissan and am glad I did. Rusty answered ALL my questions - and I had a lot - quickly and honestly. I had such a great experience, I recently purchased a second car from Tri State and will put them at the top of the list when my boys are old enough to start driving.

helly29

Dec 22, 2010

We had a pleasant experience dealing with Nissan (Tri-State) and had an enjoyable experience overall. Tom Reber was excellent to deal with. Giving us all information needed on the vehicles and not feeling pressured or lied to in any way. We had planned on going to various dealerships to look at vehicles but we never left Nissan and bought a new truck. We would definately recommend this dealership and sales person to others.

csuggitt

Dec 20, 2010

I bought a certified used 2010 Maxima. I love the car and am happy with the deal overall. Tom Reber was very helpful and made the overall experience pleasant. I have been dealing with Tri-State Nissan Service Department for years and have always had good experiences. This was my first car purchase from the dealership, and it was wonderful.

samismom2

Dec 15, 2010

DJ was a very helpful sales rep. I would reccomend him and the dealership.I was very tempted to go out of the area to purchase my vehicle, we had stopped in there, just to check out that they had. I ended up driving out in a ROGUE.thanks DJ & TRI STATE NISSAN

Chuck Connor

Dec 8, 2010

D.J.Lilly was the main reason we considered the dealership, and are glad we did. Everyone we spoke with and dealt with were very accommodating, and D.J. went beyond what is expected of a salesman to make sure we were comfortable with the deal, and happy with our choice. Because of his great care and concern for our needs, Tri State will definitely be our first choice on our next pruchase of a vehicle.

lullebell

Dec 8, 2010

Overall, we had a wonderful experience with this dealership. Our sales associate was extremely attentive to our needs and made us feel very comfortable throughout our purchase. We would highly recommend this dealership to anyone in the market for a new or used vehicle.

lynznathan

Dec 5, 2010

This is my second purchasing experience with TriState Nissan! D.J. Lilly was very friendly, willing, and honest with our car buying experience. Funny little story...in 05 I purchased my first Altima, and first brand new car, the car was amazing, when I purchased that car D.J. & his father took me to just look..by the way at the time DJ was not an employee of TriState!!! This weekend I went to him see him up on the hill, as now he is an Employee!! He got me out of a car that I really didnt "love" and I am now in a 2010 Altima that is awesome! Tires for life is a great marketing tool, as well! Thanks to everyone in my car buying experience, and DJ special thanks to you!

skip714

Dec 3, 2010

Brian was by far the best car salesman I have ever dealt with. He made my family feel real comfortable and my my new car purchase very smooth. I will highly recommend Brian to anyone that asks. My entire experience with Tri-State Nissan was very pleasurable and I will continue to do business with them in the future.

clinehan8

Dec 2, 2010

Brian was very helpful in this process. We purchased a 2011 Nissan Rogue AWD SL. This was our first big purchase and he made it go very smoothly. I received a price that was very good from a dealer in Rockville and Brian was able to come very close to that. I would definitely recommend this dealer and salesman to my friends/family. They do try to push a lot of add ons in the finance department which was the only time we felt pressured, but I guess that is their job( we declined all options). Thank you to everyone at Tri-State for making our decision easy!

leandra1

Dec 2, 2010

D.J. Lilly was my car salesman and I must say he was very professional but also very friendly. He took the time to ask about everything I wanted in a car and found the perfect one for me down to the heated seats and tinted windows. I wasn't able to stay for the entire process of getting approved for the car so while I was gone he got all of the paperwork in order and had it almost ready for me when I returned. All the employees at Tri-State were wonderful and I would recommend them to anyone in need of a good high quality car with a great staff to go along with it.

meatpaws06

Dec 1, 2010

Everyone was great, friendly, down to Earth, seemed as if they enjoyed their jobs. My previous experience with Sheehy Nissan in Manassas was terrible, so I was not looking forward to going to another Nissan dealership but DJ and the people at Tri-State are pretty awesome and I WILL be going back just hopefully not too soon. :)

supdawgz4

Nov 29, 2010

Was a very good experience dealing with DJ Lilly he was the only salesman who called me back from the other Nissan dealerships I called. One of the things that I did not care for was that when it was time to complete the finance paperwork, the presentation with respect to the extended warranty was very misleading as far as giving you choices in payments and causing you to believe that if you chose the lowest price that you were not electing to take the extended warranty which was not the case.

bryansmith16

Nov 23, 2010

Came into the dealership not expecting the friendliness and price and helpfulness that i received here at tristate. They weree able to beat the other dealership price i almost purchased earlier in the day. I was very very shocked to be able to come out with a new vehicle so easily. Excellent service.

EmersonK83

Nov 22, 2010

What a great experience! The saleperson (Aaron Moler) and sales manager (Dave) were actually fun to work with. When the sale was over, I really felt confident about the price and the product (2010 Nissan Altima). No buyers remorse here; I'm completely satisfied with every aspect of the buying process. This dealership has come along way and I won't hesitate to recommend it to anyone. After 6 months of shopping around within a 75 miles radius, it was nice to be able to make a purchase in my hometown with a dealership I can trust.

hangel1995

Nov 22, 2010

I was happy with the overall experience from the dealer employees. The Price was a little more then I wnated to spend for the features that the car has, the add in the paper was a little misleading, but all in all the experience was a good one. Thank you

damiemaloneA

Nov 15, 2010

I just wish the price that we were told on the first night we were there was correct. That was the car we really wanted. We understand it was a mistake it was just really disappointing.On another hand Dj is nice, helpful and just over all made the experience a good one. We will send more people his way. All the people there are great and really nice.

dkthomas

Nov 15, 2010

I have to say that Brian Nieves went out of his way to help me get a car from Tri-State Nissan. I had been shopping on the internet and emailed him and within less then 24 hours, he contacted me by phone and we set up an appointment time to meet in person. By him doing the leg work ahead of time, we knew what cars (price range) we could look at and test drive when got there. He was very busy when we got there making another sale but never once made us feel like we were not important. By him knowing his stuff, I actually got a Maxima which I am very happy with. Heather made the ease of signing all of the paperwork a smooth process and was very friendly. I will definitely recommend Tri-State to all my friends and family looking to buy a vehicle. Very good experince and lots of incentives. I hope the service department is as friendly and easy to deal with as Brian and Heather. It was also nice to see so many other friendly faces there when we went, several faces that were familiar because they live in my hometown. I look forward to many years of dealings with Tri-State Nissan!!!!Dawn Thomas

funderwo

Nov 15, 2010

Immaculate premises, friendly, intelligent salesman, good selection of used cars, highly efficient operation, customer-for-life incentives. Generally a very positive experience free from hype and pressure. Personnel were attentive to individual needs.

newlin1028

Nov 3, 2010

My experience with Tri-State Nissan was an enjoyable one for many reasons. Number 1, I was able to purchase a new vehicle, something that I have been wanting for a long time, and number 2, I was able to trade in two very nice motorcycles, and one not so nice truck. DJ Lilly was and is a great assest to your dealership, as he appears to be very knowledgable about your vehicles on hand, and about the job in general. After several attempts to get my payment right were I needed it to be, I was able to leave with an awesome 2010 Titan. The only thing that I can complain about is the price that I received on trade in for the 2009 Kawasaki Ninja ZX-6R. I fell that I was undercut on the price by at least two thousand dollars, as a new bike same model, same year sells for $9,799.00 at Ridersville cycle. I know that the price was given to Valley Cycle and out of your control but that is my only complaint. Both my wife and I have purchased new vehicles at your dealership over the past month, and the tires for life is a great perk to want to come back. the friendly staff at your dealership was a plus as well as I have never had so many people offer me something while I was waiting or open a door for me. All and All, I will come back in a few years to purchase another Titan as this is an awesome truck. I have already refered several people to your dealership and look forward to a growing relationship.Jason W. Newlin

dianalw

Nov 1, 2010

Jeremy worked with us in every way he could to get the price we wanted and was very professional, as well as friendly and cheerful. Jeremy and I were either emailing or on the phone on and off all day until he actually made us the deal we wanted. We traveled from Cumberland, MD to Winchester, VA to meet with Jeremy and he definitely made the trip worth our while. I would highly recommend him to others in search of a vehicle.Diana Wilson

kathystu

Nov 1, 2010

Good experience, Rusty was really easy to work and was very professional. I have had 3 Nissan's so far from this dealership and have been very happy. The service is excellent and very reasonably priced. I would recommend this dealership to friends and family for purchasing a vehicle.

mcneil161

Nov 1, 2010

Very painless experience. The salesman was very helpful paperwork went smoothly and they were not pushy. I would recommend this dealership to my friends and family. Hope the service department is just as good when I require service. Love the free TV. Thanks

stixter420

Nov 1, 2010

I had been looking for a used Honda Civic for a few months. I got a great deal and a great car at a great price. My representive James Watkins was very pleasnt to work with and helped me with all the questions and concerns I had. The finance manager Heather was very pleasnt to work with. Thank you Tri State Nissan for making me a customer for a very long time. I will refer all my friends and family.

KT2000

Oct 25, 2010

The first visit to Tri State Nissan was by myself to take a first look at the Xterra model. Within minutes, I was joined by James Watkins who immediately made me feel comfortable with my questions. As a woman, I did not feel intimidated or ignored as I have sometimes felt at other dealerships. My husband and I look forward to being proud owners of the 2011 Xterra Nissan!

Kyotr

Oct 23, 2010

Thanks for making my first experience purchasing a car a pleasant one. Hats off to my personal dealer, Daniel Nelson, for making the process such a pleasure. I got a fair price on a car I'm very pleased with. I found the entire experience to be very low pressure, which was appealing to a first-timer like myself. I was allowed some breathing room and didn't feel forced or pressured to do anything. Even when the big manager came over to finalize the deal it was a good experience. Thanks again guys for a good experience.

tinijoh1984

Oct 22, 2010

I was referred to D.J. Lilly by a friend at work. I am really happy that I got to deal with such a kind, personable, and funny individual. He made the purchase of my 1st brand new vehicle an extemely easy decision. He was able to take my current 1997 beat up Maxima that I owed more than it was worth, off of my hands! And...helped me achieve the payment close to what I wanted.

lissagsxr

Aug 20, 2010

Angel is very informative, a real pleasure to talk to and learn from and has great input on Nissan trucks especially because she drives one, thanks a million lady !! My mother wants a truck, we got her a coverable Mustang (93') 2 years ago for Christmas and looks like this year it's a truck. Thanks again and by the way can i get that with a bow ha ha ha :-). Sincerely, Lissa Russell Stern and Lawrence H. Russell III

pamithomas

Aug 20, 2010

This dealership was very helpful and understood what I was looking for. The staff was very friendly and knowledgeable about the vehicles. Thanks to Tri State Nissan for a pleasant car shopping experience. I will probably be back to take a second look and seriously consider buying from Tri State.